PARTNER ACS R7.0 PC Administration Getting Started
Contents
1. 0 PC Administration you will be prompted to specify whether you want to create a file fora PARTNER ACS R7 system a PARTNER ACS R6 system a PARTNER ACS R5 system a PARTNER ACS R4 system or a PARTNER ACS R3 system An untitled file will appear on your PC s screen indicating the PARTNER ACS release that is R7 R6 R5 R4 or R3 This is the workspace where you will perform all your administration actions such as programming and editing existing translations as well as creating new translations To start the program 1 Perform one of the following steps Click on the Start menu and select Programs gt PARTNER ACS R7 0 PC Administration gt PC Administration NOTE gt This is the default location If you choose to save your files to an alternate location during installation your path will be different If you created a Start menu short cut click on the Start menu and select PC Administration If you created a desktop short cut click on the PC Administration icon on the desktop The New Translation Creation dialog box appears Starting PARTNER ACS R7 0 PC Administration 19 3 Overview of System Administration Getting Started New Translation Creation Dialog Box New Translation Creation 2 Choose the PARTNER system version for which you want to create a translation file 3 Click the OK button The New Translation Creation Confirmation dialog box appears 4 Click the OK button A new translation2. After Retrieval check box perform the following steps to view the maintenance information a From the Tools menu select PC Diagnostics The PARTNER PC Diagnostics window appears b From the File menu select Open The Open dialog box appears c Select the diagnostics file you want to view d Click the Open button The selected file appears 50 Retrieving PARTNER Diagnostics Getting Started 7 PC Diagnostics Sample PC Diagnostics File EAPARTNER PC Diagnostics Diag cid 1O x E Eile Options window Help la x zak E Diagnostics st Board Present Description sg E ji Inventory pacs7 91 7 509 1 509 main processor Wy T1 Expansion Module E E Errors and Events 2 308EC Expansion Only with FAX CNG Errors 3 012 ETR Events 4 PMYS or PM Release Version PARTNER ACS Release 7 0 Internal Flash Backups 1 2 0 3 4 Reserved 000000000000000000000000 File Time 05 18 2004 01 19 52 PM Sample Time 05 18 2004 08 27 40 AM 7 Disconnect from the PARTNER system optional Retrieving PARTNER Diagnostics 51 7 PC Diagnostics Getting Started a 52 Retrieving PARTNER Diagnostics 8 T1 Module Administration Overview If the PARTNER ACS Release 6 0 or later system has a T1 module you must use PARTNER ACS R7 0 PC Administration to administer the T1 module parameters administer the T1 lines assign the Direct Inward Dialing DID service to T1 lines if you purc
3. System Information to PC Card from the Administration menu e If you want to send the translation file to the internal memory of the PARTNER R7 0 processor module select Send System Information to Internal Memory from the Administration menu The Open dialog box appears 3 Select the translation file you want to send and click the Open button The PARTNER System Translation Send status box appears showing the status of the transfer When the transfer is complete a message box appears stating that the transfer was successful 4 Click the OK button The translation file now resides on either the internal memory of the PARTNER R7 0 processor module or the PC card in the PARTNER system If you want the PARTNER system to use this programming you must restore the file See Restoring Your Changes to the System on page 46 Sending Your Changes to the System 45 5 Working with Translations Getting Started Restoring Your Changes to the System After you send the translation file to the internal memory of the PARTNER R7 0 processor module or a PC card that file resides on either the internal memory of the PARTNER R7 0 processor module or the PC card This translation file will not be used by the PARTNER system until you restore it to the PARTNER system After the restore process is complete you will be disconnected automatically from the PARTNER system NOTE When you restore a translation the PARTNER system will be out of
4. TEET vi DEEA ToP sa 17 Basic PC Administration Tasks Paade aA a Hie hk fo TA 17 Starting PARTNER ACS R7 0 PG A SUF IE ya ene Fh aaa Ae GR eR Raw rikr RACAL Re dew RA 19 Exploring the Workspace 05 ANTT TET oer o 21 4 Connecting to the PARTNER System BLA Pe ene eee nee ree AA ern oer Serene ew Greener ey nee 25 Operator Assisted Connection 0 00 ccc cee eee 26 Automated Attendant Connection 0 000 e eee eee 28 Creag a HUM BIOUp ci eet sete ddcekd de oP dnwa ded dude 29 Direct Dial Connection TER TT AE PENET TE eee ET w BO Direct Dial Local Connection 0 00 02 cee eee eee 30 Making Intercom Calls from Your PC ETLE TETIT 31 Direct Dial Remote Connection 00 0 cece eee 32 Configuring the PARTNER System for Remote Direct Dial 33 GOM Port Connection cca 0ccca evades deaedeseriadeeecayeces 34 Solving Connection Problems 0000 ee eee eee 36 Creating a Remote Administration Password 0 0000 38 EE Table of Contents 5 Table of Contents Getting Started aaa a 5 Working with Translations Overview 6a da dea ames a s TRES AATE E TELET OREN PPPE e B9 Retrieving the System Translation n n anaa aaaea 40 Disconnecting from the PARTNER System 2 00 005 41 Working with Translations 2002000 e000 ceeen rere eee eee eden ee 42 Editing a Translation You Just Retrieved 24 42 Editing a Translat
5. file for the PARTNER system you selected appears in the workspace All of the defaults are selected in this file ala aaa aI 20 Starting PARTNER ACS R7 0 PC Administration Getting Started 3 Overview of System Administration Exploring the Workspace The workspace contains six major windows Within each window are additional subsections where you make changes to specific functions PARTNER ACS R7 0 Workspace New File PARTNER ACS PC Administration _ ol x File View Administration Tools Help _ 32 2 a E3 Lines PARTNER ACS R7 0 System H fE Extensions H fa System Groups H a Lists System Parameters Lines Pass Extensions Groups Lists For Help press F1 Not Connected 00 00 00 You do not need to be connected to the PARTNER system to change the system translations After you have retrieved the system translation to your PC you can disconnect from the PARTNER system and work off line If you do this you will then need to save your changes to another file and reconnect to the PARTNER system to restore them Exploring the Workspace 21 3 Overview of System Administration Workspace Components Getting Started Windows Function Sections Features System Parameters Window Global settings Administrative procedures for particular lines Lines Window General Parameters Central Office Parameters Adjuncts accessories you may use with the system Autom
6. not take effect on your PARTNER system until you send the information to the PARTNER system and restore the translation Editing a Translation You Just Retrieved When you retrieve a translation from the PARTNER system the translation automatically appears in your workspace as a read only file To edit a translation you just retrieved 1 Make your changes to the file 2 After you have completed your changes select Save As from the File menu The Save As dialog box appears 3 Enter the name for the file and click the Save button At this point you can send and restore the new translation to your PARTNER system to activate the changes 42 Working with Translations Getting Started 5 Working with Translations Editing a Translation You Already Saved To edit a translation that you have already saved 1 From the File menu select Open The Open dialog box appears 2 Select the translation you want to open and then click the Open button The selected file appears 3 Make your changes to the file 4 When you are finished select Save from the File menu to save your changes to the file At this point you can send and restore the new translation to your PARTNER system to activate the changes Creating a New Translation If you are administering anew PARTNER system or several PARTNER systems you can create a translation to be used on any or all of them For example a travel agency might have programming needs similar to oth
7. service for several seconds Any calls in progress will be terminated that is disconnected You may want to restore a translation after business hours To restore a translation file to the PARTNER system 1 Make sure you are connected to the PARTNER system See Connecting to the PARTNER System on page 25 2 Perform one of the following steps e If you want to restore the translation file from the PC card select Restore System Translations from PC Card from the Administration menu e If you want to restore the translation file from the internal memory of the PARTNER R7 0 processor module select Restore System Translations from Internal Memory from the Administration menu A message box appears stating that the restore has started and that your connection to the PARTNER system will be disconnected 3 Click the OK button A message box appears stating that your connection to the PARTNER system was ended 4 Click the OK button 46 Restoring Your Changes to the System 6 Administering the System Date and Time Overview With PARTNER ACS R7 0 PC Administration you can change the date and time setting on your PARTNER system You can only change the date and time setting while you are connected to the PARTNER system The new date and time will be activated immediately It does not require you to restore information to the system Viewing the Date and Time To view the date and time settings of the PARTNER system 1
8. technical support assis tance call the Avaya Customer Care Center at 1 800 628 2888 Warranty Avaya Inc provides a limited warranty on this product Refer to the Limited Use Software License Agreement card provided with your package For additional warranty informa tion see the PARTNER Customer Support Document Trademarks PARTNER is a registered trademark of Avaya Inc in the U S and other countries Microsoft Windows and Windows NT are registered trademarks of Microsoft Corpora tion Pentium is a registered trademark of Intel Corporation Other product and brand names are trademarks of their respective owners All rights reserved Ordering Information Call Avaya Publications Center Voice 1 800 457 1235 International Voice 207 866 6701 Fax 1 800 457 1764 International Fax 207 626 7269 Write GlobalWare Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attn Avaya Account Manager Order Avaya Publications Center Document No 518 456 166 Issue 5 July 2004 For additional documents refer to the PARTNER Customer Support Document Customer Support If you need assistance when programming or using your system contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628 2888 Consulta tion charges may apply Avaya Web Page For information about Avaya products and service go to www avaya com For product documentation for all Avaya products and related documentation for PARTNER A
9. to perform T1 module tests and view the results of a performance test 54 Accessing the PARTNER T1 Module Maintenance Window 9 DSL Module Administration Overview With PARTNER ACS R7 0 PC Administration you can administer the DSL features of the 1600 DSL module Administering the DSL Module To administer the DSL module 1 Make sure you are connected to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select DSL Administration The PARTNER DSL Administration window appears 3 Press any key on your PC keyboard The Enter Login ID prompt appears 4 Enter your login for example Supervisor and press the ENTER key The Enter Password prompt appears 5 Enter your password if necessary and press the ENTER key The Main Menu appears You can now administer the DSL module For information on administering the 1600 DSL module refer to the online help or the PARTNER Advanced Communication System 1600 Module User s Guide Overview 55 9 DSL Module Administration Getting Started aa ree 56 Administering the DSL Module
10. AVAYA PARTNER ACS R7 0 PC Administration Getting Started 518 456 166 issue July 2004 Copyright 2004 Document 518 456 166 Avaya Inc Issue 5 All Rights Reserved July 2004 Printed in USA Notice Every effort was made to ensure that the information in this book was complete and accu rate at the time of printing However information is subject to change Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unautho rized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial addi tional charges for your telecommunications services The final responsibility for securing both this system and its networked equipment rests with you an Avaya Inc system administrator your telecommunications peers and your managers Avaya Inc does not warrant that this product or any of its networked equip ment is either immune from or will prevent either unauthorized or malicious intrusions Avaya Inc will not be responsible for any charges losses or damages that result from such intrusions For important information regarding your system and toll fraud see the PARTNER Customer Support Document Avaya Fraud Intervention If you suspect you are being victimized by toll fraud and you need
11. CS go to www avayadocs com Heritage Statement Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as reference to Avaya Inc The exception is cross references to books published prior to May 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data cus tomer relationship management messaging multiservice networking and structured cabling products and services Avaya Labs is the research and development arm for the company Contents SSS 1 Getting Acquainted WOME ssc kak ed aeed hd eer nu adopri Oe sd beh eeoHe Ged ee RSS 7 What is PARTNER ACS PC Administration anaana anaana 8 New Features in this Release eer HEeecewduacece IM Where to Get More Information 0 0000 cece ee eee eee 11 2 Installing the Software Overview PEET TITE ee ee TTET verre ens i 12 PC MRQUIRGINGIIG ant cctcacetas ie lonekes Dera naie 13 PARTNER ACS Requirements 20 000ec eee ee aeeees 14 stalig he SOMNGIS ci cceectdca eens eee ideeddandgeeee aes 15 Solving Installation EMSs ois dees ttc aed Oe Dd ee ens 16 3 Overview of System Administration Overview ore creer Cy oe eT rer eee
12. Connect to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select Date and Time The PARTNER System Date and Time dialog box appears showing the date and time settings for your PC 3 Click the Retrieve button The PARTNER System Date and Time dialog box shows the date and time settings for the PARTNER system 4 When you are finished click the Close button 5 Disconnect from the PARTNER system optional Overview 47 6 Administering the System Date and Time Getting Started Changing the Date and Time To change the date and time 1 Connect to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select Date and Time The PARTNER System Date and Time dialog box appears showing the date and time settings for your PC 3 Click the Retrieve button The PARTNER System Date and Time dialog box shows the date and time settings for the PARTNER system 4 Change the date and time 5 Click the Set button The new date and time are sent to the PARTNER system 6 Click the Close button 7 Disconnect from the PARTNER system optional 48 Changing the Date and Time f PC Diagnostics Overview Using PARTNER ACS R7 0 PC Administration you can retrieve the following important information about the PARTNER system e an inventory of the system components including installed PCMCIA cards e a record of system ev
13. PC Administration replaces the old software e To help ensure the security of the PARTNER system you cannot recreate or change the remote administration password with this software This must be done on the system itself See Creating a Remote Administration Password on page 38 for instructions on how to change the remote administration password If the PARTNER system has a T1 module you must use the PARTNER ACS PC Administration software to configure the T1 module What is PARTNER ACS PC Administration 9 1 Getting Acquainted Getting Started New Features in this Release In addition to supporting all system programming and remote administration features already available in PARTNER ACS R6 0 PC Administration PARTNER ACS R7 0 PC Administration supports the following features and capabilities e PARTNER ACS R7 R6 R5 R4 and R3 Support PARTNER ACS R7 0 PC Administration provides the capability to program PARTNER ACS R7 R6 R5 R4 and R3 systems Support for the Admin Port on a PARTNER ACS R7 0 Processor Module Using PARTNER ACS R7 0 PC Administration you can also connect to a PARTNER ACS R7 0 system via the Admin port on the PARTNER ACS R7 0 processor module You can connect to the Admin port either directly from the COM port of your PC or via an external modem that is connected to the Admin port Loudspeaker Paging Line Administration Unlike previous PARTNER processor modules the PARTNER ACS R7 0 process
14. R system for remote Direct Dial 1 2 3 4 o N O 10 11 From extension 10 or 11 press Geature Q Press the left twice Enter O At the Group prompt enter a group number 1 6 We recommend the number 6 At the Line prompt enter the line number that you will be dedicating to use for remote access Enter At the Group prompt enter the number you entered in Step 4 The following display appears HUNT GROUP 6 EXTENSION Perform one of the following steps If you are using an external modem enter the extension to which the modem is connected If you are using a Remote Access card enter M This is the pre established extension number for your PARTNER Remote Access card Exit programming mode by pressing Can OO From extension 10 or 11 press Geature Press the left twice and then press the right once Direct Dial Connection 33 4 Connecting to the PARTNER System Getting Started 12 At the Extension prompt enter an extension number The green lights next to the line buttons show the current Line Ringing settings Immediate Ring steady light Delayed Ring slow flash No Ring quick flutter 13 Press the line button until the button light is set to No Ring quick flutter 14 Repeat Steps 12 and 13 for all extensions except the extension to which the external modem is connected or 76 if you are using a Remote Access card 15 Exit programming mode by pr
15. Restore card e identify and display details about translation backups that are stored in the internal memory of the PARTNER R7 0 processor module Where to Get More Information PARTNER ACS R7 0 PC Administration contains integrated online help that can provide you with detailed information on all of the program s features Press F1 for context sensitive help For more information on PARTNER administration you can also refer to the PARTNER ACS documentation For additional technical support you can contact your local Authorized Dealer or you can call Avaya Technical Support at 1 800 628 2888 In the continental U S Avaya provides a toll free customer hotline 24 hours a day Consultation charges may apply Where to Get More Information 11 1 Getting Acquainted Getting Started eee eee 12 Where to Get More Information 2 Installing the Software Overview This chapter explains how to install PARTNER ACS R7 0 PC Administration Requirements Before you install PARTNER ACS R7 0 PC Administration make sure your PC and PARTNER system meet the requirements PC Requirements PARTNER ACS R7 0 PC Administration requires and IBM compatible PC that has one of the following operating systems Microsoft Windows XP Professional with Service Pack 1 or later Microsoft Windows 2000 Server Microsoft Windows 2000 Professional Microsoft Windows NT Server 4 0 with Service Pack 4 or la
16. System Translation on page 40 e Making changes to the system translation See Working with Translations on page 42 e Sending the modified system translation to the PARTNER system and then restoring that is activating that system translation on the PARTNER system See Sending Your Changes to the System on page 45 Overview 17 3 Overview of System Administration Getting Started The information you retrieve from the PARTNER system is called the system translation t contains the specific line extension button and other custom settings for the system Using PARTNER ACS R7 0 PC Administration you can make changes to the translation and then send the modified translation file back to the PARTNER system In addition to making changes to the system translation you can use PARTNER ACS R7 0 PC Administration to e Create a new translation e Administer the date and time e Retrieve diagnostic reports e Administer the T1 module e Administer the 1600 DSL Module NOTE While the PARTNER ACS R7 0 PC Administration software is quite powerful it does have a few limitations You will be unable to perform a Frigid Start or print a new header on a Call Reporting SMDR report Of course you can perform these functions locally at your PARTNER system 18 Basic PC Administration Tasks Getting Started 3 Overview of System Administration Starting PARTNER ACS R7 0 PC Administration When you first start PARTNER ACS R7
17. are using a 25 pin serial port on your PC connect the DB 25 to RJ 45 adapter 855AF adapter or equivalent directly to the 25 pin serial port on your PC 3 Connect one end of a standard RJ 45 cable to the DB 25 to RJ 45 adapter you installed in Step 2 4 Connect the other end of the standard RJ 45 cable to the Admin port on the PARTNER R7 0 processor module 5 From the File menu in the PARTNER ACS R7 0 Administration window select Connect to PARTNER System The PC Administration Connection Options dialog box appears 6 Click the option button of the COM port that is connected to the Admin port on the PARTNER system and then click the Next button 7 When prompted enter the Remote Administration Password and then click the OK button When the connection is completed a message box appears 8 Click the OK button COM Port Connection 35 4 Connecting to the PARTNER System Getting Started Solving Connection Problems PARTNER ACS R7 0 PC Administration automatically recognizes the modem connected to your PC identifying its configuration as well as the port to which it is connected If you encounter problems using your modem or have trouble connecting 36 1 Check that the modem on your PC is working properly by dialing into another system such as an online service that you know you can connect with Follow the steps that you have used to successfully complete the connection previously Ifthe modem call is complet
18. atic System Answer ASA Direct Extension Dial DXD DID Mapping Table only available for Release 6 0 and later systems T1 Parameters only available for Release 6 0 and later systems T1 Channel Mapping only available for Release 6 0 and later systems Dial Mode Hold Disconnect Time Ring Pattern Group Call Distribution Line Coverage Extensions Voice Mail System VMS Hunt Properties Pool Information only available when the system is configured for Hybrid mode 22 Exploring the Workspace Getting Started 3 Overview of System Administration Workspace Components Continued Windows Function Sections Features Pools Assign lines to or NOTE Window remove lines from The Pools window is available only pools when the system is configured for Hybrid mode Extensions Settings for specific e General Parameters Window Extensions Button Programming Personal Speed Dial List Restrictions Group Memberships Caller ID Information Auxiliary Equipment Copy Settings Groups Specify the type of Window group you want to assign to different Pickup Groups Calling Groups extensions and or e Hunt Groups neS e Night Service Group Lists Set up the particular e Allowed Lists Window lists and assign to 2 Disallowed Lists particular extensions Emergency Numbers Speed Dial Numbers Forced Account Codes Exploring the Workspace 23 3 Overview of System Administration Getting Sta
19. by entering two digits See the Character Code Table in the PARTNER ACS Installation Programming Use for additional details 5 To save the password press Grier The display shows Remote Password confirming that the password was saved NOTE If you exit without pressing e your new password will not be saved 6 Exit programming mode by pressing Gear OO For more information about the location of special programming buttons ona PARTNER phone see the PARTNER system documentation 38 Creating a Remote Administration Password 5 Working with Translations Overview This chapter describes how to Back up the translation from the PARTNER system to either the internal memory of the PARTNER R7 0 processor module or removable media such as a Backup Restore card or the Remote Access card on the PARTNER system and retrieve that translation to your PC Disconnect from the PARTNER system Modify edit the translation you retrieved from the PARTNER system Create a new translation Print a translation to a text file Send a translation you created or modified from the PC to either the internal memory of the PARTNER R7 0 processor module or a PC card in the PARTNER system Restore the translation from either the internal memory of the PARTNER R7 0 processor module or a PC card to the PARTNER system Overview 39 5 Working with Translations Getting Started Retrieving the System Translation Before you can modify your
20. dem answer hang up the phone 8 When prompted enter the Remote Administration Password and then click the OK button When the connection is completed a message box appears 9 Click the OK button NOTED If you are having difficulty completing an operator assisted connection the problem may be due to a rough hand off between the voice call and the modem With certain types of modems it may be necessary to connect a bridging adapter to your modem to facilitate the hand off process A bridging adapter is plastic jack extension that plugs into a single jack and expands this outlet into a two jack outlet e Plug a bridging adapter into the line jack on your modem Connect both the outside line and the phone line into the bridging adapter Operator Assisted Connection 27 4 Connecting to the PARTNER System Getting Started Automated Attendant Connection With the Automated Attendant method you connect to the external modem PARTNER R7 0 only or Remote Access card by going through an active Automated Attendant such as a voice mail system that automatically answers and routes the call You can use this method after business hours or anytime the Automated Attendant is active If you want to use this method the PARTNER system must have e either an external modem that is connected to the Admin port of the PARTNER R7 0 processor module or a Remote Access card e a Hunt Group administered for the external modem or PARTNER Re
21. dministration Password on page 38 Operator Assisted Connection With the Operator Assisted method you manually call the main number for the PARTNER system The operator then transfers your call to the Remote Access card or the external modem If you want to use this method the PARTNER system must have either an external modem that is connected to the Admin port of the PARTNER R7 0 processor module the line side of the modem must be connected to an extension jack on the PARTNER system or e a Remote Access card To connect to the PARTNER system via the Operator Assisted option 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears 2 Click the Operator Assisted option button and then click the Next button 3 From a phone connected to the same line as the PC s modem dial the main number for the PARTNER system 4 When the operator answers if necessary ask for the Remote Administration Password 26 Operator Assisted Connection Getting Started 4 Connecting to the PARTNER System 5 Ask to be transferred to one of the following extensions Ifthe PARTNER system has a Remote Access card extension 76 Ifthe PARTNER system has an external modem PARTNER R7 0 only the extension to which the external modem is connected 6 As soon as you hear the extension ring click the OK button The extension will ring for about 10 seconds 7 As soon as you hear the mo
22. ed successfully that is you achieve access to the destination system then you have confirmed that the modem is working properly However you should also test your modem by using the Windows Phone Dialer See the next dashed item If the modem call is not completed successfully then the problem could lie with the modem itself See Step 2 You can test your modem by using the Windows Phone Dialer Start Windows Phone Dialer and make a call to any telephone number Refer to Windows Help to make a call with Windows Phone Dialer The PC will try to dial that number If the PC gets dial tone and dials the number you know that your modem is working properly See Step 3 2 Check your modem configuration in your Windows system Click on the My Computer icon on your desktop select Control Panel and then double click on the Modems icon Windows NT and 98 or the Phone and Modem Options icon Windows 2000 and XP Professional Access the modem information for your system Refer to Windows Help to access the modem information Verify that the modem information displayed corresponds to the modem you are using Solving Connection Problems Getting Started 4 Connecting to the PARTNER System If the modem information is incorrect you will need to reinstall your modem Remove the modem with the incorrect information In the Control Panel window double click on Add New Hardware and follow the prompts You should a
23. ents a record of system errors e a description of the translation backup information that is stored in the internal memory of the PARTNER R7 0 processor module Retrieving PARTNER Diagnostics To retrieve diagnostic information from the PARTNER system 1 Connect to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select Retrieve System Information The PARTNER System Information Retrieval dialog box appears 3 Make sure the Retrieve Maintenance Data check box is selected 4 If you want to view the retrieved maintenance data after it is downloaded to the PC click the View Maintenance Data After Retrieval check box Overview 49 7 PC Diagnostics Getting Started 5 Click the Next button The Save As dialog box appears 6 Select the file or enter a new name for the maintenance information you are retrieving and then click the Save button The PARTNER System Information Retrieval status box appears showing the status of the retrieval When the retrieval is complete a message box appears If you selected the View Maintenance Data After Retrieval check box the PARTNER PC Diagnostics program launches and displays the following information An inventory of the system components Holding the mouse over a module displays details associated with that module Arecord of system events Arecord of system errors If you did not select View Maintenance Data
24. er travel agencies In such cases it could be helpful to create files that are templates for such businesses such as Travel xmg This template could be used as a starting point for other travel agencies saving you time and providing your customer with a tested and useful profile To create a new translation 1 From the File menu select New The New Translation Creation dialog box appears 2 Select the PARTNER system version you want to program and then click the OK button The New Translation Creation Confirmation dialog box appears 3 Click the OK button An untitled workspace appears 4 Make your changes to the untitled workspace Working with Translations 43 5 Working with Translations Getting Started 5 From the File menu select Save As The Save As dialog box appears 6 Enter the file name and click the Save button The file name you entered appears in the title bar of the window At this point you can send and restore the new translation to the PARTNER system to activate the changes Printing a Translation to a Text File You can print the translations to a text file that you can view and print with any word processing software By default the text file is saved in the Administration folder in the directory where you installed PARTNER ACS R7 0 PC Administration To print a translation to text file 1 From the File menu select Open The Open dialog box appears 2 Select the file you want to print and t
25. essing eature QO For more information about the location of special programming buttons ona PARTNER phone see the PARTNER system documentation COM Port Connection With the COM Port method you connect a COM port on the PC that is running the PARTNER ACS R7 0 Administration to the Admin port on the PARTNER R7 0 processor If you want to use this method you must have e a DB 9 to DB 25 cable AT modem cable which you will connect to the PC NOTE This cable is unnecessary if your PC has a 25 pin serial port available e a DB 25 to RJ 45 adapter 855AF adapter or equivalent which you will connect to the DB 9 to DB 25 cable on the PC e a standard RJ 45 cable which you will connect to the DB 25 to RJ 45 adapter and the Admin port on the PARTNER R7 0 processor module 34 COM Port Connection Getting Started 4 Connecting to the PARTNER System To connect to the PARTNER system via the COM Port option 1 Perform one of the following steps If your PC has a 9 pin serial port available connect the DB 9 to DB 25 cable AT modem cable to the 9 pin serial port on the PC that is running the PARTNER ACS R7 0 Administration software If your PC has a 25 pin serial port available go to Step 2 2 Perform one of the following steps If you are using a 9 pin serial port on your PC connect the DB 25 to RJ 45 adapter 855AF adapter or equivalent to the DB 9 to DB 25 cable that you installed in Step 1 If you
26. ge 34 for more information 14 Requirements Getting Started 2 Installing the Software Installing the Software The PARTNER ACS R7 0 PC Administration software includes an installation program that copies the application onto your PC s hard drive You can obtain the PARTNER ACS R7 0 PC Administration software from your PARTNER ACS dealer To install the software 1 o O Start Windows Explorer The Windows Explorer window appears Locate the directory that contains the PARTNER ACS R7 0 PC Administration software and then double click on setup exe The PARTNER ACS R7 0 PC Administration Setup window appears Respond to a series of standard Windows installation prompts During the installation you can Confirm or change the file directory where PARTNER ACS R7 0 PC Administration will be installed Choose to create shortcuts that will allow you to run the application by directly clicking on a title or icon on the Start menu and or the desktop The installation program copies files to the destination directory When the software is installed successfully the Installation Completed message box appears Click the Next button The View Readme File message box appears Click on the Finish button The Readme Notepad window appears After reading the Readme file select Exit from the File menu in the Notepad window Installing the Software 15 2 Installing the Software Getting Started Solving Installatio
27. hased the DID service from your T1 service provider map the DID numbers to the appropriate extensions on your PARTNER system if you purchased the DID service from your T1 service provider access the PARTNER T1 Module Maintenance window which enables you to perform real time maintenance tests on the T1 module retrieve performance data on the T1 module For more on how to administer the T1 module settings and lines see the online help Overview 53 8 T1 Module Administration Getting Started Accessing the PARTNER T1 Module Maintenance Window From the PARTNER T1 Module Maintenance window you can perform framer loopback tests perform line loopback tests e perform bit error rate tests BERT on a specific T1 channel or all channels e view the results of a selected performance test e view current and historical error performance statistics related to the T1 circuit NOTE Performing a loopback test or bit error rate test will disconnect all calls on the T1 lines and prevent incoming and outgoing calls on these lines until the test is completed All T1 lines will be busy during these tests To access the PARTNER T1 Module Maintenance window 1 Make sure you are connected to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select T1 Module Maintenance The PARTNER T1 Maintenance window appears See the online help for information on how
28. hen click the Open button The file appears in the workspace 3 From the File menu select Print to File The Save As dialog box appears 4 Select the folder where you want to save the text file 5 Enter the name for the text file you want to create and then click the Save button The System Translation Print Option dialog box appears 6 Select the system translation information you want to print to the text file 7 Click the OK button 44 Working with Translations Getting Started 5 Working with Translations Sending Your Changes to the System After you have made changes to a translation and saved the file you can send the changes to the PARTNER system and activate them PARTNER ACS R7 0 PC Administration refers to the activation process as a restore Activating your changes on the PARTNER system is a two step process 1 Sending the modified system translation file from your PC to either the internal memory of the PARTNER R7 0 processor module or a PC card such as the Remote Access card in the PARTNER system 2 Restoring that system translation file from the internal memory of the PARTNER R7 0 processor module or the PC card to the PARTNER system To send a translation file to the PARTNER system 1 Make sure you are connected to the PARTNER system See Connecting to the PARTNER System on page 25 2 Perform one of the following steps e If you want to send the translation file to the PC card select Send
29. ion You Already Saved 000000 43 Creating a New Translation 0000 cece eee 43 Printing a Translation to a Text File 00 00055 44 Sending Your Changes to the System 0 000 e eee eee 45 Restoring Your Changes to the System pire did Pc TIETEET 46 6 Administering the System Date and Time E l cy pc bid dads wh ONS LOEAG ORAM POET MONG Deas TES 47 Viewing the Date and Time TEET pet aio eles oar TETT 47 Changing the Date and Time 2 0 ccc ens 48 7 PC Diagnostics Ee cide ENE EE E ERA A E oaks baw 49 Retrieving PARTNER Diagnostics a aaaaaaaaaaa aana 49 8 T1 Module Administration ELE o EREE E EOS E AN A EAEE E E 53 Accessing the PARTNER T1 Module Maintenance Window 54 9 DSL Module Administration OO eee ee ee ra eT ree cer eee re eee ere 55 Administering the DSL Module TELET EEE EE AET T PE T ce D9 6 Table of Contents 1 Getting Acquainted Welcome This guide is your key to PARTNER ACS R7 0 PC Administration Use this guide to learn e How to install the software e How to connect to a PARTNER system e The basics of the administration process e What you can do with PC Diagnostics Where to find additional information Welcome 7 1 Getting Acquainted Getting Started What is PARTNER ACS PC Administration PARTNER ACS PC Administration gives you the ability to manage a PARTNER ACS R7 R6 R5 R4 or R3 system from your PC Among the ma
30. lso refer to the installation instructions that accompanied your modem If the modem information is correct make sure that the port listed is the port to which your modem is actually connected 3 Check your connection rate If your connection to the PARTNER system is less than 9 6 Kbps a Click on the My Computer icon on your desktop double click on Control Panel and then double click on the Modems icon Windows NT and 98 or the Phone and Modems Options icon Windows 2000 and XP Professional b Make sure the connection rate that appears in the Maximum Speed box is the highest rate that can be used by both your modem and the modem at the PARTNER system c For Windows NT and 98 make sure the Only Connect At this Speed check box is not checked d Try your call again Solving Connection Problems 37 4 Connecting to the PARTNER System Getting Started Creating a Remote Administration Password For security purposes the Remote Administration Password is different from the System Password The Remote Administration Password can only be created on the PARTNER system and must exist before you can connect to the PARTNER system There is no default password To create a Remote Administration Password 1 From extension 10 or 11 press Cag O 2 Press the left twice 3 Enter AOOO The following display appears Remote Password Data 4 Enter a password up to eight alphanumeric characters in length Each character is established
31. mote Access card See Creating a Hunt Group on page 29 to create a Hunt Group for the PARTNER Remote Access card To connect to the PARTNER system via the Automated Attendant option 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears 2 Click the Automated Attendant option button and then click the Next button 3 Enter the dial string the phone number that is answered by the Automated Attendant seven commas 77 and the single digit Hunt Group number for the external modem or Remote Access card 4 When prompted enter the Remote Administration Password and then click the OK button When the connection is completed a message box appears 5 Click the OK button 28 Automated Attendant Connection Getting Started 4 Connecting to the PARTNER System Creating a Hunt Group To create a Hunt Group while ata PARTNER phone 1 From extension 10 or 11 press Geature Q 2 Press the left twice 3 Enter 4 At the GROUP prompt enter a group number 1 6 We recommend the number 6 The following display appears HUNT GROUP 6 EXTENSION 5 Perform one of the following steps If you are using an external modem enter the extension to which the modem is connected If you are using a Remote Access card enter M This is the pre established extension number for your PARTNER Remote Access card 6 Exit programming mode by pressing ea
32. n Errors If you receive an error message during the installation process check whether e Aversion of PARTNER ACS Remote PC Administration software is still installed on your PC If it is you must uninstall this program 1 Select Programs from the Start menu 2 Choose PARTNER ACS PC Administration and select Uninstaller for PC Administration e You have at least 10 MB of hard disk space available If there is not perform one of the following steps Free space on the designated hard drive by transferring files to another drive or deleting them from your disk Install PARTNER ACS R7 0 PC Administration on another drive that has at least 10 MB of free space e You are using Windows XP Windows 2000 Server Professional Windows 98 or Windows NT 4 0 Server Workstation 16 Solving Installation Errors 3 Overview of System Administration Overview This chapter explains the basic procedures for administering a PARTNER system via PARTNER ACS R7 0 PC Administration Refer to the online help for more detailed information Basic PC Administration Tasks Managing your PARTNER system using PARTNER ACS R7 0 PC Administration involves the following tasks e Starting the software See Starting PARTNER ACS R7 0 PC Administration on page 19 e Connecting to the PARTNER system See Connecting to the PARTNER System on page 25 e Retrieving the system translation from the PARTNER system See Retrieving the
33. n click the OK button 4 When prompted enter the Remote Administration Password and then click the OK button When the connection is completed a message box appears 5 Click the OK button 30 Direct Dial Connection Getting Started 4 Connecting to the PARTNER System Making Intercom Calls from Your PC Before you can connect to your PARTNER system via an intercom extension you must perform the following steps 1 Plug the line from your PC modem into an available extension port on your PARTNER ACS system From extension 10 or 11 press Geature Q 3 Press the left twice and then press the right once O o 7 8 At the Extension prompt enter the extension number to which you connected the PC modem in Step 1 Press Press the right ntercom The display shows Automatic Line Selection Press to exit Automatic Line Selection Exit programming mode by pressing Can OO For more information about the location of special programming buttons on a PARTNER phone see the PARTNER system documentation Direct Dial Connection 31 4 Connecting to the PARTNER System Getting Started Direct Dial Remote Connection With the Direct Dial Remote method you dial an outside line that is assigned to the external modem PARTNER R7 0 or Remote Access card Use this method only if the system does not have an active voice messaging system If the system does have a voice messaging system activated use the Automated A
34. ny features it contains are ones that let you e Program the system for example assign outside lines Program extensions for example program an autodial button on any extension e Back up and restore these and many other settings PARTNER ACS PC Administration also gives you the ability to retrieve diagnostic information from your PARTNER ACS system allowing you to e View the type of modules installed on the PARTNER system e Retrieve reports on system events such as error and reboots e Identify the current version of your software e Identify the PCMCIA cards installed in the PARTNER ACS module e View manual and automatic translation backup information that is stored in internal memory of the PARTNER R7 0 processor module All these features are accessed through a graphical interface that is easy to learn and use You can use PARTNER PC Administration to manage a PARTNER system locally or remotely You can even choose to work offline and activate your changes when it s convenient 8 What is PARTNER ACS PC Administration Getting Started NOTES 1 Getting Acquainted PARTNER PC Administration only works with PARTNER ACS Release 3 0 and later If you have a version of PARTNER ACS Remote PC Administration on your PC you must uninstall it before installing this software e If you have PassageWay Administration for PARTNER software on your PC you must uninstall it before installing this software PARTNER
35. or module has no dedicated Loudspeaker Paging System port Instead you can connect your loudspeaker paging system to any line port on the processor module When the loudspeaker paging system is administered to a line port that line is disabled on the PARTNER system NOTE If your loudspeaker paging systems requires a dry contact relay you must connect the loudspeaker paging system into line jack 5 on the PARTNER ACS R7 0 processor module Enhanced Backup for PARTNER ACS R7 0 For PARTNER ACS R7 0 you can now save a back up of the translations on either the PARTNER ACS R 7 0 processor module or a backup restore card 10 New Features in this Release Getting Started 1 Getting Acquainted e Automatic T1 Line Numbering Change for PARTNER ACS R7 0 Since the PARTNER ACS R7 0 processor module provides five lines T1 lines now begin at line 6 instead of line 4 in PARTNER R7 0 systems that have a T1 module e PARTNER API Feature Administration PARTNER ACS R7 0 API only Using PARTNER ACS R7 0 PC Administration you can administer the PARTNER API feature on PARTNER R7 0 API systems e Enhanced Diagnostics PARTNER ACS R7 0 PC Administration provides the capability to e identify and display details about the new PARTNER ACS R7 0 processor module in the board inventory view e identify and display details about the new PARTNER ACS R7 0 Upgrade PCMCIA card e identify and display details about the new PARTNER ACS R7 0 Backup
36. rted Se a ee 24 Exploring the Workspace 4 Connecting to the PARTNER System Overview There are four methods of connecting to a PARTNER system Operator Assisted Use this method when you are connecting to the PARTNER system via a modem and the PARTNER system does not have an active Automated Attendant system or a dedicated line for the external modem or Remote Access card Automated Attendant Use this method when you are connecting to the PARTNER system via a modem and the PARTNER system has an Automated Attendant system turned on an external modem PARTNER ACS R 7 0 only or Remote Access card Direct Dial Use this method when you are connecting to the PARTNER system via a modem and you have administered either of the following for the external modem PARTNER ACS R7 0 only or Remote Access card Anintercom extension Local Direct Dial A dedicated outside line Remote Direct Dial Overview 25 4 Connecting to the PARTNER System Getting Started COM Port Use this method when you are at the same location as the PARTNER R7 0 system and you want to connect the PC running the PARTNER ACS R7 0 PC Administration software directly to the Admin port on the PARTNER R7 0 processor module NOTED Regardless of the method you use you will need a Remote Administration Password before you can connect For more information on creating a Remote Administration Password see Creating a Remote A
37. system translation you must retrieve the current system translation from your PARTNER system This involves the following steps e Connecting to the PARTNER system e Backing up that is copying the system translation from the PARTNER system to either the PARTNER R 7 0 processor module or to removable media such as a Backup Restore card or the Remote Access card on the PARTNER system e Retrieving the system translation to your PC e Disconnecting from the PARTNER system optional To retrieve the current system translation from the PARTNER system 1 Connect to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select Retrieve System Information The PARTNER System Information Retrieval dialog box appears 3 Make sure the Remote Backup check box is selected to copy the current system translation from the PARTNER system to either the internal memory of the PARTNER processor module or a PC card in the PARTNER system 4 Make sure the Retrieve System Translations check box is selected to copy the system translation to your PC 5 Inthe Translation File Location area select the option button of the location internal memory of the PARTNER processor module or a PC card where you want to store a copy of the system translation 6 Click the Next button The Save As dialog box appears 40 Retrieving the System Translation Getting Started 5 Working with Translations 7 Selec
38. t the file or enter a new name for the translation you are retrieving and then click the Save button If the Retrieve Maintenance Data check box was selected the Save As dialog box appears Repeat Step 7 to save the maintenance information from PARTNER system to a file The PARTNER System Information Retrieval status box appears showing the status of the retrieval When the retrieval is complete a message box appears Click the OK button The translation you retrieved is displayed in the PARTNER ACS R7 0 PC Administration workspace as a read only file See Editing a Translation You Just Retrieved on page 42 to modify this file o Disconnect from the PARTNER system optional See Disconnecting from the PARTNER System on page 41 Disconnecting from the PARTNER System After you have retrieved the file from the PARTNER system you can disconnect and work offline 1 From the File menu select Disconnect from PARTNER System The Disconnect from PARTNER System dialog box appears 2 Click the OK button A message box appears stating that the connection has been terminated 3 Click the OK button Disconnecting from the PARTNER System 41 5 Working with Translations Getting Started Working with Translations Within the workspace environment you can e Edit a translation you have just retrieved e Edit a translation stored on your PC e Create a new or custom translation NOTED The changes you make to a file do
39. ter Microsoft Windows NT Workstation 4 0 with Service Pack 4 or later Microsoft Windows 98 a Pentium processor 100 MHz or faster e 10 MB of free disk space e 16 MB of RAM Overview 13 2 Installing the Software Getting Started a Windows compatible VGA monitor supporting at least 16 colors and 800 x 600 pixel screen resolution e a Windows compatible pointing device for example a mouse an internal or external V 34 BIS modem 14 4 Kbps or faster PARTNER ACS Requirements PARTNER ACS R7 0 PC Administration requires a PARTNER system that meets the following minimum requirements e PARTNER ACS Release 7 Release 6 Release 5 Release 4 or Release 3 e a PARTNER display phone for example a PARTNER 34D For a PARTNER R 6 0 or earlier system a PARTNER Remote Access Card which functions as a modem and backup restore card For a PARTNER R7 0 system If you want to connect to the PARTNER R7 0 system via a modem the PARTNER R7 0 system must have one of the following devices a PARTNER Remote Access Card which functions as a modem and backup restore card an external modem that is connected to the Admin port on the PARTNER R7 0 processor module You can connect directly to a PARTNER R7 0 system without a modem by connecting a COM port on the PC running the PARTNER ACS R7 0 PC Administration software to the Admin port on the PARTNER ACS R7 0 processor module See COM Port Connection on pa
40. ttendant method This method has the following requirements The PARTNER system must have either an external modem that is connected to the Admin port of the PARTNER R7 0 processor module or a Remote Access card e You must assign the outside line to a Hunt Group that will ring at the external modem or PARTNER Remote Access card only See Configuring the PARTNER System for Remote Direct Dial on page 33 To connect to the PARTNER system via an outside line 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears 2 Click the Direct Dial option button and then click the Next button 3 Enter the phone number for the external modem or Remote Access card and then click the OK button 4 When prompted enter the Remote Administration Password and then click the OK button When the connection is completed a message box appears 5 Click the OK button 32 Direct Dial Connection Getting Started 4 Connecting to the PARTNER System Configuring the PARTNER System for Remote Direct Dial Before you can connect to the PARTNER system via an outside phone number you must perform the following steps 1 2 3 Assign the outside line to a Hunt Group Program the Hunt Group to ring at the modem Change the ringing options so the dedicated line does not ring at all the phone extensions or remove the line from the other extensions To configure the PARTNE
41. ture MO For more information about Hunt Groups refer to the PARTNER system documentation For more information about the location of special programming buttons on a PARTNER phone see the PARTNER system documentation Automated Attendant Connection 29 4 Connecting to the PARTNER System Getting Started Direct Dial Connection You can connect directly to the PARTNER system via modem in one of the following ways An intercom extension Local Direct Dial e A dedicated outside line Remote Direct Dial Direct Dial Local Connection With the Direct Dial Local method you dial an intercom extension via a modem To use this method you must be at the same location as the PARTNER system This method has the following requirements The PARTNER system must have either an external modem that is connected to the Admin port of the PARTNER R7 0 processor module or a Remote Access card e You must program your PARTNER system to enable your PC to place an intercom call See Making Intercom Calls from Your PC on page 31 to configure the line to which your PC is connected To connect to the PARTNER system via an internal extension 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears 2 Click the Direct Dial option button and then click the Next button 3 Enter the intercom number for the external modem or Remote Access card extension 76 and the
Download Pdf Manuals
Related Search