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Avaya 2050 IP Softphone User Guide

1. 2 On the Shortcut Bar select the group of shortcut links from which you want to delete a contact Right click the contact and choose Remove Item from the menu Finding contacts in the Local Directory You can search for contacts in a Local Directory by name To find a contact in one of your directories 1 2 Open the Local Directory Select or click either of the following Select Edit gt Find Contact Click Find Contact on the toolbar The Find Contact window appears Enter the name of the contact you want to find Note Names in the directory are formatted as last name first name Use this format when searching for a contact Click Find Now Search results display in the Find Contact window To stop a search click Stop Avaya 2050 IP Softphone User Guide 24 Chapter 4 Managing contacts from the Local Directory Filtering a Local Directory The Avaya 2050 IP Softphone lets you filter a Local Directory making it smaller and easier to manage This feature is useful for dealing with large directories By filtering a directory you can reduce the number of names through which you must search To filter a directory 1 Click Filter on the toolbar or Directory gt Filter from the menu The Filter dialog box appears From the Field and Condition lists choose your filter criteria Enter the values you want included in the filtered list For example if under the filter criteria Field L
2. 30 Chapter 5 Managing Avaya 2050 IP Softphone calls 31 Making telephone calls i 665s eedu vee er peed Geer hives sae AN bb Seeds 31 Answering telephone Calls see aman en an Ro aa ew Rea hd ee dwaned 4 31 Incoming and disconnected call pop up notifications 32 Holding and retrieving telephone calls ci 34 Hanging up telephone calla iius sce eee ke ee RR RR na RRO ana 34 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter 35 KARNA tis Lied Seen a ees VER oe en eee eel Soe NS LEER ME 35 Answering calls with the USB Headset Adapter lille sse 36 Hanging up calls with the USB Headset Adapter 0 000 cee eee ees 37 Adjusting the volume with the USB Headset Adapter 37 Mutifig a Call uus suce aa na y ee RR ue Re x Rd ues YR RR X Ebo Rara re En 37 Using the Smart Funcions meld sisse RE dads ERG eee eed EA a Customizing the Smart Functions menu 0000 cc eens 38 Custom Functions for Smart Functions menu 0000 0c eee eee 39 Chapter 7 Avaya 2050 IP Softphone macros cccococooocoococo 41 About macros with the Avaya 2050 IP Softphone 41 Enernng a MaC lt icc tenet ob eaten eens ka eee ee aa 41 PAG SSC aces hei IT one BINA BAK uel adm anb Eo PRO ea ad ci Mena 42 PISANG 8 RTHODO cuted RAR ea oa baile eee Rp rn ces a RE awe Kab BA 42 Chapter 8 Avaya 2050 IP Softphone m
3. AVAYA Avaya 2050 IP Softphone User Guide Avaya Business Communications Manager Document Status Standard Document Number NN40050 100 Document Version 03 03 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information descri
4. OK Cancel Apply Opening the Settings window Use one of the following options to open the Settings window e From the Windows operating system Select Start gt Programs gt Avaya gt Avaya 2050 IP Softphone gt Avaya 2050 IP Softphone Settings Select Start gt Control Panel gt Avaya 2050 IP Softphone In Windows XP select Switch to Classic View to view the list of settings Avaya 2050 IP Softphone User Guide 48 Chapter 9 Avaya 2050 IP Softphone Settings e From the Avaya 2050 IP Softphone Call Control window Select File gt Settings Using the Settings window The following sections describe how to configure the various Avaya 2050 IP Softphone features and functions e Profiles on page 48 Server on page 51 e Licensing Server on page 52 e Theme on page 53 e Features on page 53 e Macros on page 54 e Audio on page 54 e Sound Devices on page 54 e Hardware ID on page 55 e Advanced Audio on page 56 e Listener IP on page 57 e Notifications on page 58 e Hot Keys on page 58 e Text Replacements on page 59 e Lamp Sounds on page 60 e Key Type on page 60 e About on page 61 Language on page 61 e Software Expansion Module interface on page 61 e Personal Call Recording on page 63 e USB Headset on page 64 Features and functions are listed in the left pane of
5. Soft keys 5 Copy Qj Quit Tel Navigation arrows Volume decrease increase 4 Mute IX Answer wati Hold ESI Release Line keys Dialpad n Directory Services Q Expand Function To provide call information such as Caller ID and instructions for using certain soft key features When idling the telephone displays only the date and time To access server definable features such as Transfer for connecting calls to other people Conference for group calls and so on To select a feature click one of the four available soft labelled soft keys and then follow the instructions on the display Available soft key features vary depending on Your current task the features available at any time depend on your current call activity Server support Avaya 2050 IP Softphone functionality depends on communications server configuration To view additional features click the More soft key Programmable button on Avaya Business Communications Manager Avaya BCM 6 0 Programmable button on Avaya BCM To scroll through menus and lists in the display area Use the Send Enter key at the center of the navigation cluster to confirm menu selection 1140 theme only To increase or decrease the headset volume To listen to the receiving party without transmitting To return to a two way conversation click the Mute button again The mute button mutes the headset microphone To
6. ii 18 Chapter 4 Managing contacts from the Local Directory 21 Adding contacts to a Local Directory 2 00 6 ces ee wed ees er RR ROR EROR Ra 21 Editing contacts in the Local Directory 002 00 es 22 Deleting contacts from the Local Directory 2 0 cece eee 22 Finding contacts in the Local Directory sa cee sn suse n skew X ERROR RARE OROA AGE 23 Filtering a Local Directory iiis ese sme y ee em ce kem hey Re Res 24 Dialing from the Local Directoy uu uud auae eke abe eke ewes eee an man ana 24 Dialing from the Redial List in the Local Directory llle 24 Dialing from the Callers List in the Local Directory ee eeee 25 Avaya 2050 IP Softphone User Guide 4 Contents Managing Groups in the Shortcut Bar ii 25 Using the Properties dialog Dox 25 00005200545 ebbe hh ba erani 26 Properties General tab ii 27 Properties Details tab oo oo oo Wc oo oo rar do oo Woo o mo aden dc RR d 27 Properes Nolss ID p24 ccs ne ers na bea FS EP Mena REE RR ES 27 Properties SetingS Tab iussa eee x ppc RR ROAD ARA Pe Ana 27 Linking to external directories 2 4 02 use see e Kn ana 28 Linking te the LDAP directory iode een bd wooed Ce ood Rx RR BRK 28 Linking PHONE 2a esa sedem DE n edd dixo A Goda iq dS hw EROS QE AE ene d 29 Linking to Windows Address Book directory 29 Adding external contacts to the Local Directory
7. 2 Click Delete Macro This clears the macro 3 To finalize the change press Apply Playing a macro You can play macros to dial telephone numbers or access your voicemail To play a macro 1 From the Call Control window select Keys gt Macros 2 Select the desired Macro by name NN40050 100 43 Chapter 8 Avaya 2050 IP Softphone menu commands Call Control window menu command The Avaya 2050 IP Softphone supports a Windows style menu command system with File Edit Keys View and Help menus all available With Show Menu Bar selected the menu bar appears above the Call Control window To show the menu select View gt Menu Bar Options gt Show Menu Bar To hide the menu select View gt Menu Bar Options gt Autohide Menu Bar To access the menu when set to Autohide move your cursor over the top part of the Call Control window The menu appears Note The Avaya 2050 IP Softphone must be in focus for the Autohide Menu Bar function to work To bring the Avaya 2050 IP Softphone into focus click anywhere on the Call Control window Using the File menu From the File menu you can choose from any of the following e Run in background Sends the Call Control window to the background but leaves the application running to receive calls e Record this call Begins recording all incoming or outgoing calls e Settings Opens the Settings window and the various tabs e Exit Closes the Avaya 2050 IP Softp
8. An Open dialog box opens 2 Locate and select the profile you want to use The Import Profiles text box opens 3 Select the profile or profiles that you want to import Click OK NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 51 Server Use the Server dialog box to configure the connection between the Avaya 2050 IP Softphone and your communications server You can either use the default method DHCP or manually specify an IP address To open the Server dialog box select Server from the list in the left pane of the Settings window Using DHCP With Automatic DHCP enabled the Avaya 2050 IP Softphone reads server addresses from a Dynamic Host Configuration Protocol DHCP server Note To use DHCP your Local Area Network LAN must include a gt DCHP server Contact your System Administrator to set up the server with the correct IP address values To use the Automatic DHCP method 1 Select the Automatic DHCP check box 2 From the Server list select your server You can choose from the Primary Secondary or Application XAS servers Note Primary and Secondary servers are assigned by DHCP Note XAS support is reserved for future use Using IP addresses and DNS names If your communications server does not support DHCP then you must assign an IP address or DNS name manually Avaya 2050 IP Softphone User Guide 52 Chapter 9 Avaya 2050 IP Softphone Settings To a
9. Setting external lamp controls Note The external lamp is available on the desktop adapter only The Avaya 2050 IP Softphone supports an optional external LED lamp also known as an in use lamp The lamp provides visual indication of call status headset connection and messages waiting You can set the lamp to illuminate under the following conditions Manual Override e Headset Disconnect e Active Call Message Waiting Select the cadence how the lamp illuminates that you want to use for each of the above conditions Available cadences include e None e On e Flash e Flicker e Blink Manual Override With Manual Override enabled you can turn on the external lamp by pressing the Smart Functions button on your USB Headset Adapter To enable Manual Override select the cadence you want from the list To disable Manual Override select None Headset Disconnect With Headset Disconnect enabled the external lamp activates when the headset registers as disconnected from the USB Headset Adapter To enable Headset Disconnect select the cadence you want from the list To disable Headset Disconnect select None Active Call With Active Call enabled the external lamp activates when the Avaya 2050 IP Softphone registers an active call To enable Active Call select the cadence you want from the list To disable Active Call select None Avaya 2050 IP Softphone User Guide 66 Chapter 9 Avaya 2050 IP Sof
10. To remove an existing text replacement rule 1 Select the rule you want to remove from the list 2 Click Remove The text rule disappears The affected text returns to its original form Avaya 2050 IP Softphone User Guide 60 Chapter 9 Avaya 2050 IP Softphone Settings Lamp Sounds Use the Lamp Sounds dialog box to select sound effects that let you know when the message lamp or mute lamp is on To assign a sound for either the message or mute lamp 1 From the Select a condition list select Message Lamp On or Mute Lamp On Select Play sound Enter the path and file name of the audio file you want to use You can also search for the file by clicking the browse button When selected the file name appears in the text box 4 Enter how often you want the sound repeated in the minutes and seconds fields found in the Repeat every area Note The Avaya 2050 IP Softphone currently supports only wav files Key Type The IP Softphone Call Control window supports six line feature keys Figure 2 on page 12 Use the Key Type dialog box to select which keys the Avaya 2050 IP Softphone uses to place calls line keys To assign a line key 1 Select the check box next to the key or keys that you want to use Key layout corresponds to the layout on the Call Control window 2 Click Apply To return the settings to their installation defaults click Restore Defaults Phone number dialog box When you make a call from the
11. 66 Chapter 10 Accessibility INTEMACE Ma co om anom ea en ka Hana asn ea 67 Enhanced Accessibility Interface io 67 Additional configuration options ii 70 Active call status in Window title ion 70 Boc c tel a ane he E CHEE anne LEED Ea NE Ree RE ES 70 Bc gero p kelak KOK ON en ieee beeen ens 70 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone 71 Gonnsctvile HODGE uisa Sab been E R Wx Pu XR ee PERF ER 71 Communications server is unreachable 0000 cece eee eee i Connection is relnitlalizibg usce sek ceux RES Wap ERE REX E TR aa 72 Authorization faled TR ETE E 73 Unable to retrieve communications server parameters from DHCP server 73 BOVIS Here aan deg te hn Pee eESS ERR ETS SORES EEE REX RR Ps 74 FRUI PUNE Gen me teed crete st a eee ee Read iden dap Bru eae eae 74 Basic audio Operaio aon eee etd ek RR ban be E Xd xd wena 74 One way adio cad in BE BERI SET dekh as BETA N DEL ESLER RRS 74 Broken or choppy Speech aman ink Rana eo Rade ORE OWE Rw SOROR LA On d 19 Windows sound plays from the headset e eee eee 76 Advanced audio problems due to network performance 76 Pose KONG NS an Aa IR an BKN EE ed RETAK AN RA Dude bd Rd S 76 WISE Headset DIGDIBITIB La nun aa PE SN EN RR EN Eq TY Headset riot TUHGHODIDIO ono ee KBR EK ako SIR Res wa died NAS acil Tr USB Headset Adapter features appear dimmed Wi 7
12. Accessibility Interface The Accessibility Interface works with screen reading software such as JAWS for Windows from Freedom Scientific that lets visually impaired users access the full range of Avaya 2050 IP Softphone features To open the Avaya 2050 IP Softphone Accessibility Interface from the Call Control window 1 Select File gt Settings gt Theme 2 Select Accessibility Interface Note You must exit and restart the Avaya 2050 IP Softphone for the change to Accessibility Interface to take effect Enhanced Accessibility Interface The Enhanced Accessibility interface provides information grouped into 5 major sections Three of the sections Line Keys Voice Menu and Services Menu may be either expanded or collapsed depending on the need for the additional information and functions to be revealed In addition The font size style and color of interface is customizable Figure 9 Enhanced Accessibility Interface Avaya 2050 IP Softphone File Edit Keys View Change Icons Help No VM Mute Off Call Answer 4 LineKeys 4 Thiru Idle Page gen Idle VoiceMail Idle Intercom Idle HotDeskng Idle Intercom Idle DN 2221 Avaya June 311 32 am Feature ll Release Mute Jl Shift Outbox Hold VoiceMenu 4 Volume Up Headset Volume Down Handsfree 4 Services Menu a Inbox Directory Shift Outbox _ Keypad Expand Quit Ser
13. Chapter 9 Avaya 2050 IP Softphone Settings 57 e Microphone Automatic Gain Control e Echo Cancellation Noise Reduction Automatic Gain Control Selecting the Microphone Automatic Gain Control box allows the system to automatically determine the appropriate level of gain for your microphone This ensures a comfortable speech level for both parties Echo Cancellation Use the Echo Cancellation slidebar control if an echo is detected on the line during a call Certain types of headsets or PC audio speakers can cause echo to appear on the line The slider has three settings Off disables the echo cancellation controls e Always On enables echo cancellation for all calls e Auto allows the system to enable and disable echo cancellation as required Noise Reduction Use the Noise Reduction slidebar to increase or reduce any unwanted sounds from your environment Move the slidebar between Off and Max to find the desired level of noise reduction Listener IP Note This dialog box is intended for expert users only Use the Listener IP dialog box to override port assignments when the Avaya 2050 IP Softphone application conflicts with another application on your computer Under normal operation the Avaya 2050 IP Softphone listens for UNIStim traffic on all IP addresses and IP ports You can set the Avaya 2050 IP Softphone to listen to only one specific IP address or port To use a specific address 1 Select Use a specific
14. FROMNGS oak v dxepoppcperetesdedor debe ghee date Gena See ada CRESS 7 COMPONEN esae rinsi ene tan diag ies ss BOE ERROR RAN AUR Ub den Ke wane xa 9 Call Control WNION iuis ucro uoko s eren aka Re crm Ede ukk ha 9 Local Directory WINGOW uic iube usare Dr ose SL dap ac et dU RARI eei ee o RC a 9 SAE NO oes suceda pud Saks d PER RE dee Addis A eR RR 10 System tras icon and meDl siiiiexa cesses foes eRe nana BEN ee RRS 10 12050 axe applicatio cused BU su Eka SH dos ee ee eon ewes 10 Chapter 2 Avaya 2050 IP Softphone Call Control window 11 Enhanced Accessibility Interface ic 11 Call Control SHINE be ene EX ER apices Gta kong dee Rcx E pe KYB RL TS 11 Accessibilty Infgrfaeg aoi ssec m kr be m ek ym m oes 13 Call Control window elements and functions aeea 13 POLA ard nob dex Ub Rebar Uode dads eee tee PEU EN PU naa 15 Adding amp hol KEY Li en Bm an eee Eee REN ee Eee EER se x SOR RR RU a 15 Removing a Hot Key iuo eux cose sone a iex eos SE RC kes A eA OUS EA 16 System tray icon and MENU isses can xa RAT ERGO EN E ERROR X RUE Sake ERROR 16 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone 17 System requiremelte orcs e naa uen s Rom EROR e KA BK ROS CR Re a Ree a Ug c 17 Supported operating systems ah 17 Araya USB AUDIO Ki mp ba ced otrai riin RO Da Ka Baba 17 Installing the Avaya 2050 IP Softphone na 18 Installing the USB Headset Kit
15. For example co workers who have been given line appearances of your directory number may pick up your calls if you are unavailable Display Provides server information including current display contents comprised of up to four lines of text containing the CLID information for incoming calls if available If using a directory application this area can present a callers list or directory entries depending on the application features NN40050 100 Chapter 10 Accessibility Interface 69 Table 3 Enhanced Accessibility Interface elements Element Description Voice menu Includes 4 buttons for call processing Volume Up and Volume Down changes the volume level of speech path during the call and volume level of ringing tone during incoming call Headset and Handsfree buttons make or answer calls using appropriate audio paths By default Voice menu is expanded on the screen It can be collapsed by clicking on Voice menu group name Services menu Includes 7 buttons that provide call server features Msg Inbox accesses the voice mail application to listen to messages Shift Outbox provides access to voice mail application to compose an outgoing message or switch between line keys pages Quit exits from the current display menu if one is in active Directory accesses the network directory application Expand accesses GXAS server applications Services Selects a feature Specific f
16. List in the Shortcut Bar of the Local Directory window e Select Keys gt Features gt Inbox Find the contact using one of the following methods e Scroll to the desired contact e Search for the contact by name or number Enter the number of the contact to find it To dial the selected entry double click the contact Managing Groups in the Shortcut Bar You can add remove or rename groups in the Shortcut Bar of your Local Directory To open a group of shortcut links and view its list of contacts click the desired group from the Shortcut Bar To add a group to a Local Directory 1 2 3 Right click a blank area on the Shortcut Bar Select Add New Group A blank group button with a blinking cursor appears at the bottom of the Shortcut Bar Enter the name you want for the group and press Enter To remove a group in a Local Directory PF OO N Click open the group you want Right click anywhere on or under the Group button and its list of contacts Select Remove Group At the Delete Are you sure prompt click Yes Avaya 2050 IP Softphone User Guide 26 Chapter 4 Managing contacts from the Local Directory To rename a group in the Local Directory Click open the group you want Right click anywhere on or under the Group button and list of contacts Select Rename Group A cursor appears in the Group button Enter the new name you want the group to be called Press Enter Note
17. Local Directory or select Make Call from the system tray menu a Phone number dialog box opens A Select a line key menu in the dialog box lists all selected lines Use the Key Type dialog box to add or remove items from this list Accessibility Interface In the Accessibility Interface selected keys show as Idle or Active Keys not selected feature keys show as Feature Inactive or Feature Active NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 61 About The About dialog box displays current information about the Avaya 2050 IP Softphone including the following e Current version number e Copyright information e Avaya logo e Global IP Sound logo Language Use the Language dialog box to select the language for the Avaya 2050 IP Softphone Settings window Local Directory and all menus and dialogs associated with the main application Note Some language that you encounter in operating the Avaya 2050 IP gt Softphone comes from your communications server or from your computer operating system OS Setting the language from the Language dialog box does not affect either server supplied or OS supplied language To change the currently set language 1 From the language list select the language you want 2 Click OK Supported languages include English French Swedish Danish Norwegian German Dutch Portuguese Czech Finnish Hungarian Italian Polish Spanish Japanese Russian Latvian and Tu
18. OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Chapter 1 Avaya 2050 IP Softphone overview c ccococcocococ c 7
19. Shortcut Bar on page 25 Using the Properties dialog box on page 26 Adding contacts to a Local Directory You can add contacts to a Local Directory list or insert contacts into any group of shortcut links in the Shortcut Bar To add a contact to the Local Directory list 1 2 Open the Local Directory Select Edit gt New Contact or click New Contact on the toolbar The Properties dialog box appears Under the General tab selected by default enter the contact s name address telephone numbers and other personal information Select the Details tab to enter any of the following contact details Department Office or Assistant To enter miscellaneous information select the Notes tab Select the Settings tab to define the default dialing number as Business Home or Mobile Click OK Note For more information on entering information in the property fields see Using the Properties dialog box on page 26 Avaya 2050 IP Softphone User Guide 22 Chapter 4 Managing contacts from the Local Directory To add a contact to a group 1 Inthe Shortcut Bar select the group of shortcut links to which you want to add a contact 2 Select the contact you want to add drag it to the Shortcut Bar and then drop it under the selected group button Note You cannot directly add contacts to an external directory from within the Local Directory Note If the contents of an external directory ch
20. choppy speech Broken or choppy speech can occur due to any of the following Low level of audio buffering e Windows transition effects e Other running applications Windows transition effects The Windows operating system uses very high process and thread priorities when performing low level Windows operations such as minimizing and maximizing applications This can cause brief breaks in the Avaya 2050 IP Softphone audio streams To reduce the severity of these breaks turn off the Windows transition effects for menus and tool tips To turn off the Windows transition effects 1 Select Start gt Control Panel gt Display 2 Select the Effects tab or in Windows XP the Effects button on the Appearance tab 3 Clear Use transition effects for menus and tool tips Other applications Other applications running on your computer especially CPU intensive applications or applications that intercept or delay packets such as firewalls can cause broken audio Multiple Ethernet interfaces on a single PC can sometimes conflict with each other For example the Avaya 2050 IP Softphone sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10 100 Modem 56 PC Card PCMCIA inserted In the specific case of this PC card the problem relates to a version of the Xircom driver This driver takes CPU cycles even when it is not active and this in turn causes Avaya 2050 IP Soft
21. controllers does not appear in the Device Manager Ensure that USB is enabled in your computer setup menu e Check for a BIOS upgrade e Contact your computer supplier 4 Verify that USB Audio Device appears under Sound video and game controllers in the Windows Device Manager To open the Device Manager refer to step 2 Avaya 2050 IP Softphone User Guide 78 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone 5 Verify that HID compliant device and USB Human Interface Device appear under Human Interface Devices in the Windows Device Manager To open the Device Manager refer to step 2 6 If none of the devices in steps 4 and 5 appear in the Windows Device Manager and the conditions in steps 1 and 2 are correct then consult the USB Troubleshooting section in Windows Help 7 Verify that you have selected USB Audio Device as the microphone and speaker for the Softphone USB Headset Adapter features appear dimmed Symptom In the USB Headset dialog box of the Avaya 2050 IP Softphone Settings window all the features appear dimmed Description Either the Avaya 2050 IP Softphone does not recognize the adapter as a supported Avaya adapter or the adapter is earlier than 2 0 Supported adapters include Enhanced USB Adapter desktop and Avaya Mobile USB Adapter mobile Potential causes e Your USB Headset Adapter does not support the functions listed on the USB Headset dialog box e The USB Headset Adapte
22. gt Macros and then choose the desired macro Select View gt Local Directory and then Open a directory feature Local Directory Redial List or Callers List Scroll through the directory to find the contact you want Select Dial gt and choose Business Home or Mobile Answering telephone calls Before answering a call ensure that you are wearing your headset When you receive a call the speaker to which you set your phone rings and Caller ID if available shows in the display area Optionally a call pop up appears when a call is presented and can be clicked to answer the call If the Avaya 2050 IP Softphone is connected to an Avaya Business Communications Manager Avaya BCM 6 0 system the pop up includes CLID information Note To select the speaker you want to ring click File gt Settings gt Sound Devices gt Handsfree Ringing Paging device gt Speaker Choose the desired speaker from the list Avaya 2050 IP Softphone User Guide 32 Chapter 5 Managing Avaya 2050 IP Softphone calls You can answer a call using one of the following methods e On the Call Control window click Answer Headset e Click the Line key of whichever line is ringing Note Answering a new call automatically puts any active calls on hold gt To switch between active callers click the appropriate Line key to resume your call Incoming and disconnected call pop up notifications BCM 6 0 supports both incoming call po
23. incoming call The pop up window information can also be provided to the user through a speech engine The following features do not apply to Avaya BCM Signaling and Media Path Encryption Expanded Language Avaya 2050 IP Softphone for Windows PC Simplified and Traditional Chinese Traditional Japanese Kanji Greek Hebrew Arabic Korean Components Call Control window on page 9 Local Directory window on page 9 Settings window on page 10 System tray icon and menu on page 10 i2050 exe application on page 10 Call Control window The Avaya 2050 IP Softphone Call Control window displays the line keys feature buttons and call display Use this window to make and manage your telephone calls You also use this window to access both your Local Directory and Avaya Communications Server 1000 Directory features Personal Directory Redial List Callers List Application Server Administration and Password Administration For more information about the Call Control window refer to Call Control window on page 11 Local Directory window Use the Local Directory window to create manage and use a telephone directory stored on your local computer and to access external directories such as LDAP Outlook and WAB Avaya 2050 IP Softphone User Guide 10 Chapter 1 Avaya 2050 IP Softphone overview Settings window Use the Settings window a series of dialog boxes to set up the vario
24. is securely fastened e Connect the headset cord to the RJ9 jack on the adapter 4 Connect the USB cable to the headset adapter and to one of the USB jacks on your computer or USB hub The first time the headset adapter is plugged in a delay occurs while the Windows operating system configures the device and locates appropriate driver software If the installation software asks for the original Windows CD ROM insert the CD ROM so that the Windows operating system can locate drivers NN40050 100 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone 19 For more information about installing the Avaya 2050 IP Softphone software contact your system administrator Avaya 2050 IP Softphone User Guide 20 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone NN40050 100 21 Chapter 4 Managing contacts from the Local Directory You can use the following options to manage contacts in the Local Directory Adding contacts to a Local Directory on page 21 Editing contacts in the Local Directory on page 22 Deleting contacts from the Local Directory on page 22 Finding contacts in the Local Directory on page 23 Filtering a Local Directory on page 24 Dialing from the Local Directory on page 24 Dialing from the Redial List in the Local Directory on page 24 Dialing from the Callers List in the Local Directory on page 25 Managing Groups in the
25. the Avaya 2050 IP Softphone Settings window see Figure 6 on page 47 Select the desired feature to open the corresponding dialog box Profiles Use profiles to configure the Avaya 2050 IP Softphone Using profiles you can keep multiple Avaya 2050 IP Softphone configurations on the same computer When you make changes to any feature or function the changes affect only the current profile Note The name of the current profile appears at the lower right corner of all Avaya 2050 IP Softphone Settings dialog boxes above the Apply button see Figure 6 on page 47 NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 49 To open the Profiles dialog box select Profiles from the list in the left pane of the Settings window Creating new profiles A text box at the top of the Profiles dialog box displays the current profile To create a new profile 1 Click New An empty text box called Profile Name opens Enter the name of the new profile Click OK Removing profiles To remove a profile 1 From the list of profiles select the profile that you want to remove 2 Click Remove A Remove profile Are you sure message appears 3 Click Yes The profile is deleted from the list Note My Server is a built in profile name and cannot be deleted Modifying profile names To modify a profile name 1 Fromthe list of profiles select the profile that you want to modify 2 Click Modify Name The
26. to maximize or minimize the Avaya 2050 IP Softphone If the Avaya 2050 IP Softphone is minimized press this button to maximize the Avaya 2050 IP Softphone window If the Avaya 2050 IP Softphone is maximized but behind another window press this button to bring the Avaya 2050 IP Softphone to the foreground If the Avaya 2050 IP Softphone is maximized press this button to minimize the Avaya 2050 IP Softphone Smart Function Available on the desktop adapter only Press this button buttons to access the Smart Functions menu For more information refer to Using the Smart Functions menu on page 37 Answer button To answer an incoming call press Answer If you have no incoming call when you press this button the Avaya 2050 IP Softphone selects a line and you hear a dial tone Release button Press the Release button to terminate the current call Mute button Press the Mute button to mute a call When you mute a call you can still hear your caller but your caller cannot hear you Press the Mute button a second time to resume your conversation Mute light You can find the Mute light beside the Mute button With a call on mute the Mute light illuminates With a call off mute the Mute light remains off Volume button Use the Volume button to control the volume of the headset When the Smart Functions Menu appears use these buttons to move up and down in the menu Backlight The backlight illuminates when your headset is
27. used by the LDAP directory Modify the Schema Name Click OK Linking to Outlook To add a link to your Outlook directory in the Shortcut Bar 1 From the menu select Directory gt Add Link To gt Outlook Directory A Properties dialog box appears In the Directory Name field enter the name of your Outlook directory as you want it to appear in the Shortcut Bar Click OK Linking to Windows Address Book directory Toadd a link to a WAB directory in the Shortcut Bar 1 From the menu select Directory gt Add Link To gt Windows Address Book A Properties dialog box appears In the Directory Name field enter the name of your Windows Address Book directory as you want it to appear in the Shortcut Bar In the WAB Name field enter the name of the WAB file you want to link to from the Shortcut Bar Note If you do not know the name of the WAB file click the browse button to the right of the WAB Name field A Windows Open dialog box appears Use this dialog box to navigate and select the file you need from your file system Avaya 2050 IP Softphone User Guide 30 Chapter 4 Managing contacts from the Local Directory 4 From the Properties dialog box click OK Adding external contacts to the Local Directory You can add contacts from any of the external directories to your Local Directory To add an external contact to the Local Directory 1 From the Shortcut Bar click the external directory icon yo
28. 25am Display Navigation CS 1000E SA 7 006 07 arrows Soft keys NE Inbox Messages 3 Outbox Shift Copy Directory Volume up ud goer Release Volume down dada lid Laid i Expand Mute 7 PORS f gruv gwaz i paren Speaker lo Ie 4 Hold Dialpad Figure 2 Call Control window compact theme silver File Edit Keys View Help 1246 2 04pm Forward Soft keys Cont Inbox Messages Outbox Shift Services Navigation arrows NN40050 100 Chapter 2 Avaya 2050 IP Softphone Call Control window 13 Accessibility Interface The Accessibility Interface works with JAWS for Windows from Freedom Scientific screen reading software that lets visually impaired users access the full range of Avaya 2050 IP Softphone features The screen is divided into four groups of controls Display Line and Feature Date and Time and Indicators Menu Command options in the Accessibility Interface match those in the standard Call Control window For more information about navigating the Accessibility control groups and Menu Command options see Accessibility Interface on page 67 Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window Avaya 2050 IP Softphone User Guide 14 Chapter 2 Avaya 2050 IP Softphone Call Control window Table 1 Avaya 2050 IP Softphone components and functions Element Primary display
29. 8 Cannot hear audio through headset 0 naea 78 Sound still comes out of my computer speakers llis eee eee 79 Directory problems one nan yx Re e Re XH mata Dana Dae ana 79 NN40050 100 Chapter 1 Avaya 2050 IP Softphone overview The Avaya 2050 IP Softphone is a business telephone application that you can use to make and take calls over your computer Using a headset or handset connected to your PC you control calls with a click of the mouse pointer from your PC keyboard or from the USB Audio Adapter Designed to work with IP based phone systems the Avaya 2050 IP Softphone provides Voice over IP VoIP services using a telephony server and your Local Area Network LAN or Wide Area Network WAN The server that supports your Avaya 2050 IP Softphone determines the features you can access such as Call Conference Call Transfer and Call Forward Features The Avaya 2050 IP Softphone supports the following features Twelve user defined feature keys six Programmable Line e DN Feature Keys self labeled and six lines features accessed by pressing the shift key e Four soft keys that provide access to a maximum of 10 features e Four line display e Directory capabilities stored locally on your PC or linked to external directories such as Lightweight Directory Access Protocol LDAP Microsoft Outlook and Windows Address Book WAB contact management software e One click direct dialing from various win
30. Expand e Copy Quit e Inbox e Outbox Note In Avaya Communications Server 1000 systems the Available Ey Features list remains empty You can access any item on the Available Features list from the Keys gt Features list Macros For information on setting macros refer to Avaya 2050 IP Softphone macros on page 41 Audio Use the Audio dialog box to adjust the level of buffering between your audio hardware and the Avaya 2050 IP Softphone Use the Quality slider to increase or decrease the amount of delay Less delay speeds up buffering but reduces audio quality Higher quality improves audio quality but slows down buffering Note If your Avaya 2050 IP Softphone audio sounds choppy or broken E move the slider toward Higher Quality Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices The dialog box is separated into two areas e Headset or Handset device e Handsfree Ringing Paging device Headset or handset device When using a headset or handset use this area to NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 55 e Select the microphone and speaker e Adjust volume e Select or clear mute status The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To chang
31. If you want the Avaya 2050 IP Softphone to prompt you for the gt argument when you select this special function select Prompt for arguments In the Initial directory box enter the pathname of the directory you want this function to use Note As with the Command box in step 3 if you are unsure of the pathname or filename click Browse next to the Initial directory box You can then navigate to the correct directory make your selection and click OK to finish To change the icon that appears beside this function on the Smart Functions menu click Change then go through steps 7 to 9 If you do not want to change the icon go to step 10 Click Browse Navigate to the file you entered in the Command box and select it Click Open 10 Select one of the icons that appears 11 Click OK 12 To add the new function to the Smart Functions menu click OK To modify a custom function 1 2 Select the custom function you want to modify Click Modify Avaya 2050 IP Softphone User Guide 40 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter 3 Make the required changes 4 Click OK To remove a custom function 1 Select the custom function you want to remove 2 Click Delete 3 Toconfirm the deletion click Yes NN40050 100 41 Chapter 7 Avaya 2050 IP Softphone macros About macros with the Avaya 2050 IP Softphone Use the Avaya 2050 IP Softphone to enter macros A macro is a sequence of keys
32. Profile Name text box opens with the name of the profile highlighted Enter the new profile name Click OK The new name shows in the list Avaya 2050 IP Softphone User Guide 50 Chapter 9 Avaya 2050 IP Softphone Settings Selecting profiles To choose which profile the Avaya 2050 IP Softphone uses for your current session 1 From the list of profiles select the desired profile 2 Click Reset Ifthe Avaya 2050 IP Softphone is currently running it tries to reestablish communication with the server as defined by the profile The Main Application screen opens If the Avaya 2050 IP Softphone is not currently running the Settings window closes The next time you start the Avaya 2050 IP Softphone it attempts to connect to the server as defined by the profile Note Check the server dialog box in Avaya 2050 IP Softphone Settings to see which server your current profile uses Exporting profiles You can export your Avaya 2050 IP Softphone profiles to your computer hard drive either to back up the configuration or for use in other applications To export your profiles 1 Click Export A Save As dialog box opens 2 Save your profiles using the file name and directory of your choice Your current Avaya 2050 IP Softphone profiles are now saved as Config Backup Files cfx Importing Profiles Use import to restore backed up configuration files for current use To import saved profiles 1 Click Import
33. T he KE ek ee ee ew ES GRAS CoE 53 Dea C DUUM 54 AWO T 54 Sound DEVRE rH E 54 Headset or nsndegt devico ood ae BA EU AN RERE DANA RK KTA 54 Handsfree Ringing Paging Device ii 55 PE ke ee bh oe sie RR itu eae 55 MAC addi SBE cas sched aS EHE ERR RA SERRA RUE dpa bs Sd M REA 56 Selecting MAC addresses 0 oc oo dees pe Rr Ehe RR ERR REG ORE Ra 56 nor rol T PDC 56 Overriding communications server values 0 an 56 Aa IP Loses det SE WERE I PR te oe Y DC RO a Wa hee ease PRES 57 wisis Mee LUE 58 gto ETT 58 TOn Repa ComON ECRIRE 59 Lamp SONGS Ae rr TETTE 60 Rey TUB shoe paco EROR UR AN ee KEB ITA RR CERO IU PAR ER KEB TA IN CADRE 60 Phone mimbar dialog DOE uu e oos enbi RUE ra Rhea ae A potu eed oe 60 Accessibility Interfaeg woo co oo Wo ek RR Wo Wo Wc co WooWooWo mo mom maa 60 AU ade dod Hd HGR SEAS TRESS QE Lo EE ERIT 9994 We dC OPERE 61 Avaya 2050 IP Softphone User Guide 6 Contents Ete et a ee eee ee tee ee ae eee See ees yee er ee See eee 61 Software Expansion Module interface ii 61 Persona Vall Recording asus mena aon RB BEE OR C ex AE eee buds 63 USB Headset comet ombak eka beam R DX oh Re end ipd 64 Selecting the headset a iccsssekrbix eteneRb aR 4 4 RR eX Re RA RR D R4 de 64 Setting external lamp controls sic csccreshsaeaeeeseadaeeeaeere nares eee A 65 Using the backlight se nona Dana mn eos ie mna En ana 66 Convauring Smart FUNCIONS eR
34. To view the list of contacts within a group click the desired group in the Shortcut Bar Using the Properties dialog box Use the Properties dialog box to enter or change contact information To open the Properties dialog box 1 Open the Local Directory 2 Do one of the following Select Edit gt New Contact Click New Contact on the toolbar Select a contact Select Edit gt Properties Click Properties NN40050 100 Chapter 4 Managing contacts from the Local Directory 27 The Properties dialog box contains four tabs e Properties General tab on page 27 e Properties Details tab on page 27 e Properties Notes tab on page 27 e Properties Settings tab on page 27 All four tabs offer an Export button Use this button to export contact information to a vcf file You can import this file into e mail or contact manager applications or any other software applications that use the vcf file format Properties General tab Use this tab to store a contact s name address e mail address company information and telephone numbers To create a contact record enter the contact s name and at least one telephone number All other information is optional Note To add a half second delay in the dialing pattern insert a comma in the telephone number wherever you want the pause to occur You can add as many pauses as required by inserting an equal number of commas Properties Deta
35. Y FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux
36. address The dimmed text box activates 2 Enter the address to which you want the Avaya 2050 IP Softphone to listen The format of the IP address is 99 99 99 99 Avaya 2050 IP Softphone User Guide 58 Chapter 9 Avaya 2050 IP Softphone Settings To use a specific port 1 Select Use a specific port The dimmed text box activates 2 Enter the port to which you want the Avaya 2050 IP Softphone to listen To return the settings to their installation defaults click Restore Defaults Notifications Use the Notifications dialog box to select sound effects for when the Avaya 2050 IP Softphone connects to or disconnects from a call server These notifications can be sounds or pop up window functions You can assign a notification to any of the following three events e Server connected e Server unreachable e Server unresponsive To configure pop up window notifications 1 Select Show pop up window in System Tray 2 Select the Voice Notifications check box 3 Click OK To assign a sound to an event 1 From the Select an event list select the event to which you want to assign a sound Select Play sound Enter the path and file name of the audio file you want to use You can also search for the file by clicking browse The selected file name appears in the text box Note The Avaya 2050 IP Softphone currently supports only wav files To test the selected sound press the play arrow button To stop the sound while
37. all When you mute a call you can still hear your caller but your caller cannot hear you To mute a call using the Headset adapter press the Mute button Using the Smart Functions menu The Smart Functions menu provides quick access to Avaya 2050 IP Softphone features You can customize what appears on this menu using the Configuration Utility To access the Smart Functions menu 1 Press the Smart Functions button on the USB Headset Adapter 2 Highlight the feature you want using one of the following e Mouse pointer e Keyboard arrow keys e Volume button on the USB Headset Adapter Avaya 2050 IP Softphone User Guide 38 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter 3 To select the feature click OK Note If only one feature shows up in the menu the Don t display this dialog again check box appears Select this check box to map the Smart Function button directly to that one available feature You can then press the Smart Function button to execute the feature directly bypassing the menu Note The Smart Functions button is available only on the desktop version of the USB Headset Adapter Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility To customize the Smart Functions menu 1 From the Call Control window select File gt Settings gt USB Headset The USB Headset Settings window opens 2 Click Configu
38. ange you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh Editing contacts in the Local Directory To edit contacts in the Local Directory 1 Open the Local Directory Using your mouse pointer highlight the contact you want to edit Open Properties using one of the following methods Select Edit gt Properties e Click Properties on the toolbar e Right click the selection and choose Properties from the menu Select the tab you need and edit the information Click OK Deleting contacts from the Local Directory You can delete contacts from the Local Directory or remove contacts from a group of shortcut links NN40050 100 Chapter 4 Managing contacts from the Local Directory 23 To delete a contact from the Local Directory 4 Open the Local Directory Using your mouse pointer select the contact you want to delete Note To delete a range of contacts click the first contact in the range and then shift click the last contact in the range The entire range highlights You can also CTRL click to select a number of contacts in different places Delete the contact by doing one of the following e Select Edit gt Delete e Click Delete on the toolbar e Right click your selection and choose Delete from the menu To confirm the deletion click Yes To remove a contact from a group of shortcut links 1
39. answer and make calls To place an active call on hold The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold Return to the call by clicking the Line button of the call on hold To terminate an active call To access one of six programmable Line keys These keys can represent line appearances DNs or features The communications server provides the labels that appear on these keys To dial a telephone number Use your mouse pointer to click the numbers you want to enter Programmable button on Avaya BCM To access feature list and network services Feature reserved for future use NN40050 100 Chapter 2 Avaya 2050 IP Softphone Call Control window 15 Element Function To access your messages or return a call Inbox Messages a Outbox Dial mailbox in voicemail registry Programmable button on Avaya BCM Speaker To answer and make calls using the handsfree speaker For more information on programming memory buttons refer to the Avaya 2004 IP Deskphone User Guide NN40050 108 or Avaya 1140E IP Deskphone User Guide NN40050 105 Hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options Adding a hot key To add a new hot key 1 Open the Settings window For information about opening the Settings window refer to Opening the Settings window on page 47 Select Hot Keys Choose the feature g
40. ast Name Condition Starts With you enter Value C only contacts with a last name starting with C appear in the Local Directory 4 To apply the filter click Add Dialing from the Local Directory To call a contact stored in the Local Directory 1 Open the Local Directory 2 Find the contact you want to call You can dial using any of the following options Double click the phone number you want to dial Double click the contact s name Right click the contact s entry and then click the desired telephone number in the menu To dial the default telephone number click Dial on the toolbar Click the arrow beside the Dial toolbar button and then click the desired telephone number from the list Dialing from the Redial List in the Local Directory To dial from the Redial List 1 Open the Redial List using one of the following methods Select Redial List in the Shortcut Bar of the Local Directory window Select Keys gt Features gt Redial List 2 Find the contact using one of the following methods Scroll to the desired contact Search for the contact by name or number NN40050 100 Chapter 4 Managing contacts from the Local Directory 25 3 Enter the number of the contact to find it To dial the selected entry double click the contact Dialing from the Callers List in the Local Directory To dial from the Callers List 1 Open the Callers List using one of the following methods e Select Callers
41. bed or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTIT
42. connected to the Avaya 2050 IP Softphone application To activate or deactivate the backlight feature click on File gt Settings gt USB Headset and select or clear the Use backlight check box Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the Avaya 2050 IP Softphone is running even if minimized or running in the background NN40050 100 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter 37 To answer a call using the USB Headset Adapter 1 Ensure that you are wearing your headset 2 Press Answer Note If you want to view Caller ID before answering while the Avaya 2050 IP Softphone is minimized or running in the background click the Maximize button This brings up the IP Softphone Call Control window Hanging up calls with the USB Headset Adapter You can use the USB Headset Adapter to hang up calls whenever the Avaya 2050 IP Softphone is running even if minimized or running in the background To hang up a telephone call using the USB Headset Adapter press the Release button Adjusting the volume with the USB Headset Adapter You can adjust the volume of your telephone calls using the USB Headset Adapter Ensure that you are wearing your headset so you can hear the changes as you make them To increase the volume press the right up arrow on the Volume button To decrease the volume press the left down arrow on the Volume button Muting a c
43. dows and applications e Five specialized fixed keys Directory Inbox Message Shift Outbox Services Expand e Dedicated call processing keys Hold Goodbye Answer Volume Mute Navigation Message Waiting Avaya 2050 IP Softphone User Guide 8 Chapter 1 Avaya 2050 IP Softphone overview User selected ringer that lets the PC speakers or the headset ring for incoming calls Choice of the following interfaces 1140 theme 1100 series IP deskphones Compact black and silver themes Accessibility Interface for the visually impaired Programmable hot keys that allow single key access to user definable features Supported languages including English French Swedish Danish Norwegian German Dutch Portuguese Czech Finnish Hungarian Italian Polish Spanish Japanese Russian Latvian and Turkish Three input modes Digit Alpha and Native Macro functions available for programming long dialing patterns The following new features have been added for Avaya 2050 IP Softphone Release 4 0 Audio Quality Enhancements Global IP Sound GIPS Full Voice Engine embedded within client provides State of the art audio voice engine Addresses packet loss concealment up to 30 percent Invoked as required no user interaction needed Embedded echo cancellation Increased flexibility Eliminates need for Avaya Enhanced Desktop Mobile USB Headset Adapt
44. dvanced Audio on page 56 Reset conditions The Avaya 2050 IP Softphone resets when NN40050 100 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone 77 e The communications server causes the Avaya 2050 IP Softphone to perform a hard reset e You change the Avaya 2050 IP Softphone theme Firewall applications intercept or delay packets causing the Avaya 2050 IP Softphone to reset due to the expiration of the Watchdog timer Note Use care when using firewall applications on the same computer as the Avaya 2050 IP Softphone e Excess delay or loss of communication with the server occurs USB Headset problems Headset not functioning If you experience any headset problems try the following actions in the order presented 1 Verify that you are using a supported operating system For a list of supported operating systems refer to System requirements on page 17 To check your operating system a Select Start b Right click My Computer C Select Properties A System Properties window appears d Select General The General tab lists system registration and computer information 2 Verify that Universal Serial Bus controllers appears in the Windows Device Manager To open the Device Manager a Select Start b Right click My Computer C Select Properties The System Properties window appears d Select Hardware The Hardware dialog tab appears e Click Device Manager 3 If Universal Serial Bus
45. e standard Bluetooth headset profiles Bluetooth Power Class 2 Avaya 2050 IP Softphone User Guide 18 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone The Avaya USB Audio Kit includes e USB Headset Adapter desktop or mobile e Installation Guide English and French e USB cord Some kits also include a headset The Algo Analog Terminal Adapter ATA is a USB adapter that lets you use analog terminals instead of headsets With an Algo ATA users can for example use a cordless handset with their Avaya 2050 IP Softphone Note The Avaya 2050 IP Softphone is compatible with the Algo ATA Es For support see www algosolutions com Installing the Avaya 2050 IP Softphone Refer to the IP Deskphones Description Installation and Operation 553 3001 368 or consult your system administrator Installing the USB Headset Kit The Avaya 2050 IP Softphone supports a desktop USB headset adapter as well as a mobile adapter To install the USB Headset Kit 1 Ensure that you have the proper system requirements as listed in Avaya USB Audio Kit on page 17 2 Ask your system administrator to change settings if necessary to allow you to connect the Avaya 2050 IP Softphone to the communications server 3 If using the mobile adapter connect the headset to the adapter If using the desktop adapter you must e Connect the coiled lower cord to the headset cord with the Quick Disconnect connector make sure it
46. e the speaker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute Handsfree Ringing Paging Device When using a handsfree ringing paging device use this area to e Select the microphone and speaker e Adjust volume e Select or clear mute status The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To change the speaker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute To return the settings to installation defaults click Restore Original Values Hardware ID Note This dialog box is intended for expert users only Use the Hardware ID dialog box to select the hardware address reported to your communications server The Hardware ID text box displays the current hardware address Avaya 2050 IP Softphone User Guide 56 Chapter 9 Avaya 2050 IP Softphone Settings MAC addresses The Avaya 2050 IP Softphone default IP address comes from your Ethernet hardware as a Medium Access Control MAC address If several Ethernet interfaces are installed then the Avaya 2050 IP Softphone chooses the first MAC address it detec
47. eatures depend on how the call server administrator has configured your set Examples of features which can be made available here include Hot Desking Do Not Disturb Page Call Park Call Pickup Directed Call Pickup Group Voice Call Speed Dial Message Send Link Ring Again Voice Call Deny Call Forward Conference Transfer Background Music Last Number Redial The same functionalities can be called from Keys gt Features menu The Keypad button displays the new dialog with digit keys By default the services menu is expanded It can be collapsed by clicking on Services menu group name You can navigate the Enhanced Accessibility Interface using mouse clicks or by using the following keyboard shortcuts Tab Move to the next field Shift Tab Move to the previous field Space bar Execute the operation at the current cursor location if available For example if the current cursor location is on a line key or a softkey that function is executed If the current cursor location is on a display line or the time or date field nothing will be executed Up arrow In acall server menu move the cursor up to the previous selection Down arrow In acall server menu move the cursor down to the next selection Avaya 2050 IP Softphone User Guide 70 Chapter 10 Accessibility Interface Additional configuration options The following options can be configured according to your needs or preferences e Nume
48. eement Select to view Avaya s software license agreement e Contents Select to open the contents section of the Avaya 2050 IP Softphone Help system e Search Select to search for a specific item in the Avaya 2050 IP Softphone Help system e ndex Select to open the index section of the Avaya 2050 IP Softphone Help system e About Avaya 2050 IP Softphone Select to view information about the Avaya 2050 IP Softphone such as the version number or copyright information e Diagnostics Select to show problem diagnostics information for system administrator use Avaya 2050 IP Softphone User Guide 46 Chapter 8 Avaya 2050 IP Softphone menu commands NN40050 100 47 Chapter 9 Avaya 2050 IP Softphone Settings Use the Settings window shown in Figure 6 on page 47 to access and configure the many Avaya 2050 IP Softphone features and functions You can open the Settings window from the Windows Start Menu or from the Avaya 2050 IP Softphone Call Control window Figure 6 The Settings window 2050 IP Softphone Settings x Server License Servers Server Address Theme 47 11 232 115 Features Macros Audio Sound Devices Hardware ID Advanced Audio Listener IP EA Notifications Hot Keys New server Lamp Sounds Add Key Type Language Expansion Module Personal Call Recording Plantronics USB Headset USB Headset Log Files About Increase Priority Decrease Priority
49. enu commands se 43 Call Control window menu command sss es 43 Uomo Ine FIENO Hamas na mana ne dS Vae e EUER S eU eae ES 43 Using the EMC MONU auc om I ee a Se e YER Coe EC SOR ee BER EG 43 NN40050 100 Contents 5 Uang the Kes MENU ues xe we GRECE ee AS EU UB DU RK KUR TUK 44 Using the Viw MENU gas OS RUN BEN aed P REA TAN UNA Kg RE eae S 44 sine tie TIS MENU ah oat Kanan EM ES KS SKA 45 Chapter 9 Avaya 2050 IP Softphone SettingS 47 Opening the Settings window ii 47 Using the Settings Window as ina sun ERE REGORA dee E NN BA BE NAN ika 48 gg on 48 Creating mew proles ausus decedere deor rica OR eth dese alb e n t BN ra 49 s iin a C pU 49 Moditeing prole NAMES Ra La e e501 9655 BA E GU 43 d ARR AUD 49 Selecting profiles iria dud ax eoo qi DB Kain ERN Seb es week ied HAK 50 Exporling profiles Los on idee EMER HEHE EHR EERE EER de Rn ud draps 50 linpor ng FONOS ius ce acce a ERR ED TREES SON ARERR EERE SE Gs 50 DO Done an Teo OI Me ad enewaeorn aceon seer 5i Using DHOFP lt isrcsrsirap kordero paid apt ia tere ES Bebe BRA NN Apa 51 Using IP addresses and DNS names 0 0 00 naen 51 Resi GOUNG 4 san vier are ngewe ale SOR OE Peds GRRUE e MO RU M QOROR EN KAS 52 Resetling the CONNCCION cesa ete ede EROTIC Y RESUGRE VY ER ep an ERS 52 Ken SENEI aratri ae a Jadrae Saad i db ital ia ces ented a Rt de i Und dn 52 THEME NN NN 53 Gag MU
50. er to address audio QoS Expands range of compatible headsets USB Wireless Headset support offers the ability for users to untether their desktops expanding their mobility with standard Bluetooth headset profiles Bluetooth Power Class 2 support within the client The following Plantronics headset models are supported Plantronics Audio 910 Bluetooth Headset Plantronics Voyager 510 Bluetooth Headset Plantronics CS55 USB Digital Wireless Headset Plantronics CS60 USB Digital Wireless Headset EMEA DECT version NN40050 100 Chapter 1 Avaya 2050 IP Softphone overview 9 Server based licensing the license software runs on your PC Server based licensing supports license pooling between users Consult your system administrator for more information Accessibility improvements series of options in compliance with US Rehabilitation Act Section 508 Includes a new Enhanced Accessibility Interface with configurable font size visual and audio notification and more TAPI call control support for TAPI 3 call control basic call handling only make call answer release Soft Expansion Module Avaya Business Communications Manager Avaya BCM 6 0 only for added scalability Includes 18 user programmable line feature appearances per module and 10 character fields per line for entry Call Pop up Avaya BCM 6 0 only this provides a small pop up window that displays CLID information and can be clicked to answer an
51. hone application Using the Edit menu From the Edit menu you can choose from any of the following e Copy Copies the contents in the display window for use in other applications e Paste Pastes phone numbers or other dialable strings copied from other applications Input Mode Selects method that the application uses to interpret input from the keyboard The three methods are Numeric Select Numeric and the Avaya 2050 IP Softphone interprets keyboard characters a 1 800 number for example as single numbers for dialing Avaya 2050 IP Softphone User Guide 44 Chapter 8 Avaya 2050 IP Softphone menu commands Alphabetic Select Alphabetic and the Avaya 2050 IP Softphone interprets each keyboard character as a multiple number For example use this option when entering a name in a network directory where the algorithm interprets the character B for example as 2 2 With alphabetic mode selected the application interprets the name Bob as 2 2 pause 6 6 6 pause 2 2 pause Native Select Native and the Avaya 2050 IP Softphone interprets alphabetic keys as ASCII characters Requires server support the item normally appears dimmed Using the Keys menu From the Keys menu you can choose from any of the following Headset Handset Select to answer an incoming call or obtain a dial tone to make a call Handsfree Select to answer or make a call using the handsfree speaker To set the desired speaker selec
52. ils tab Use the Details tab to enter any of the following contact details e Department e Office e Assistant Properties Notes tab Use this tab to record miscellaneous information about a contact You can enter significant dates recent orders meeting locations or any information you require when you call the contact Properties Settings tab Use this tab to set the default dialling number for the contact To set the Default Dial click the desired option button Business Home or Mobile To dial a contact s non default telephone number right click the contact and select any other telephone number that appears in the menu Avaya 2050 IP Softphone User Guide 28 Chapter 4 Managing contacts from the Local Directory Linking to external directories You can access the following external directories from the Local Directory window Lightweight Directory Access Protocol LDAP directory Outlook directory Windows Address Book directory WAB To access these external directories you must create a link to the desired directory in the Shortcut Bar After you add the directory an icon appears in the Shortcut Bar You can then click the icon to view or dial contacts in that directory Linking to the LDAP directory To add a link to the LDAP directory in the Shortcut Bar 1 From the Local Directory menu select Directory gt Add Link To gt LDAP Directory A Properties dialog box appears From the Properties dialog box y
53. l under the following conditions e The communications server is running and reachable e The Avaya 2050 IP Softphone is directed to the correct IP address The Server unreachable message appears when the Avaya 2050 IP Softphone encounters a problem contacting the communications server Avaya 2050 IP Softphone User Guide 72 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone Potential causes e Network down Computer not connected to the network e Invalid communications server settings in the Configuration Utility e Invalid communications server settings in DHCP configuration e Communications server down Action e Ping another station on the network Ping the communications server e Use the Server dialog box in the Settings window to verify the communications server IP address and port number for more information see Server on page 51 e Verify correct configuration of the communications server Check for the following an available port an available license and for correct security Connection is reinitializing Symptom The following message appears Connection Established Reinitializing Description This message appears after the Avaya 2050 IP Softphone establishes a connection and sends a request to the communications server to resume connection The communications server is expected to reply to this request Some communications servers direct the Avaya 2050 IP Softphone to vari
54. lect Avaya gt Avaya 2050 IP Softphone gt Avaya 2050 IP Softphone Enhanced Accessibility Interface The Enhanced Accessibility Interface can be enabled from the Call Control window or alternatively during the installation process as an option in the installation GUI For more information about the Enhanced Accessibility Interface see Accessibility Interface on page 67 To open the Avaya 2050 IP Softphone Accessibility Interface from the Call Control window 1 From your desktop PC select Start gt All Programs gt Avaya gt Avaya 2050 IP Softphone gt Avaya 2050 IP Softphone The Call Control window appears Select File gt Settings gt Theme Select the Accessibility Interface check box Note If the Avaya 2050 IP Softphone is running you must exit and restart for the change to the Accessibility Interface to take effect Call Control window The Call Control window see Figure 1 below and Figure 2 on page 12 includes the standard features that let you make and manage telephone calls For information on the elements of the Call Control window see Table 1 Avaya 2050 IP Softphone User Guide 12 Chapter 2 Avaya 2050 IP Softphone Call Control window Figure 1 Call Control window 1 140 Av 20501P Softphonm x A g 9 lt a AVAYA AutoDial AutoDial Line keys AuteDial summ 4 Line keys AutoDial r CS 1000 05 4 8
55. ntrol window To access the menu right click the Avaya 2050 IP Softphone icon in the Windows taskbar system tray From this menu you can make answer and manage your calls as well as access macros and features NN40050 100 17 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone System requirements To use the Avaya 2050 IP Softphone you require e Pentium compatible CPU 200 MHz or higher e 256 Mbytes RAM or higher e 55 Mbytes or higher free hard drive space all languages e 800X600 or higher resolution monitor 16 bit color e Universal Serial Bus USB port version 1 1 or 2 0 e Avaya Enhanced USB Adapter desktop or Avaya Mobile USB Adapter mobile Supported operating systems To use the Avaya 2050 IP Softphone you must have one of the following operating systems Microsoft Windows XP Service Pack 3 Microsoft Windows Vista Service Pack 2 32 bit Microsoft Windows 7 32 bit Avaya USB Audio Kit The USB Audio Kit lets you hear and speak with your callers To ensure proper Avaya 2050 IP Softphone functionality use only the following Avaya supported or compatible USB audio kits e Avaya Enhanced USB Adapter desktop e Avaya Mobile USB Adapter mobile e Algo Analog Terminal Adapter compatible Avaya Enhanced USB Adapter desktop and Avaya Mobile USB Adapter mobile comply with TIA 810 standards and are recommended where you require optimal quality audio Alternatively you can us
56. ou can access the following three tabs General Security and Schema In the General tab enter the following required information into the corresponding field e Directory Name the name of the directory as you want it to appear in the Shortcut Bar LDAP Path the path to the LDAP directory stored on your hard drive e User Name and Password if applicable enter your LDAP user name and password In the Security tab select from the following security protocols e Use Secure Authentication e Use Encryption e Use SSL Encryption e Use Signing e Use Sealing In the Schema tab select the desired LDAP schema from the Schema list You can use this tab to add remove or modify an LDAP To add a new schema to the list 1 From the Schema tab click Add A Dialog box opens The Dialog box lists all current names and fields used by the LDAP directory In the Schema Name field enter the name you want to use for your new LDAP schema Click OK NN40050 100 Chapter 4 Managing contacts from the Local Directory 29 To remove a schema from the list 3 In the Schema tab select the schema you want to remove from the list Click Remove The LDAP Directory dialog box appears with the message Remove the schema Are you sure Click Yes To modify an existing schema 1 In the Schema tab select the schema you want to modify from the list A Dialog box opens The Dialog box lists all current names and fields
57. ous subcomponents causing this message to appear two or three times in rapid succession during a normal startup Note Under normal setup the Connection Established gt Reinitializing message appears briefly then disappears after successful connection Potential causes e A Connection Established Reinitializing message indicates a programming error in the communications server Action Wait a moment Under normal operation the message disappears after successful connection If the message continues check for correct communications server programming NN40050 100 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone 73 Authorization failed Symptom The following message appears Authorization failed Description The Avaya 2050 IP Softphone has no authorization to use the communications server Potential causes e Your system administrator has not authorized the Avaya 2050 IP Softphone The Hardware ID found in the Settings window under the Hardware ID dialog box does not match the HardwareID provisioned for the communications server Action Contact your system administrator Unable to retrieve communications server parameters from DHCP server Symptom The following message appears DHCP server is not available Description A connection with the DHCP server cannot be established Potential causes e Network down e DHCP server configuration erro
58. ox Messages 15 L Line keys 14 Local Area Network LAN 7 N Navigation arrows 14 O Outbox Shift 15 P Primary display 14 Q Quit 14 R Release 14 S Services 14 Settings 47 Soft keys 14 Speaker 15 Avaya 2050 IP Softphone User Guide 82 Index NN40050 100
59. p up notification and call disconnect pop up notification on the Avaya 2050 IP Softphone version 4 0 only This feature is especially useful if the Avaya 2050 IP Softphone is minimized or operational in the System Tray Incoming call pop up notification identifies the call by its DN Calling Part Name and Calling Party Number When either party caller or receiver disconnects either an incoming or outgoing call the Avaya 2050 IP Softphone displays a disconnect call pop up notification identifying only its own DN The pop up window behaviour is determined in the Notifications area of the Avaya 2050 IP Softphone Settings options NN40050 100 Chapter 5 Managing Avaya 2050 IP Softphone calls 33 Figure 3 Call pop up notification configuration settings A klu IP Softphone Settings Avaya 2050 IP Softphone User Guide 34 Chapter 5 Managing Avaya 2050 IP Softphone calls Incoming calls generate a call pop up window in the lower right corner of the windows desktop Users can answer a call from the pop up window or can launch the Avaya 2050 IP Softphone by clicking the Open button Figure 4 Incoming call pop up notification on desktop Avaya 2050 IP Softphone x RI 286 Caller NONAME 07732130712 BUR Answer C1 Open X Close Search Desktop 2 4 A Ol ve 13 06 When the call is ended by either party the Call Disconnected display appears This pop up window appears if the Avaya 2050 IP Softphone i
60. pen as a separate window Calls are retrieved by pressing the appropriate line key Use the Expansion Module dialog box to configure options for the Expansion Module Use the Expansion Module dialog box to e Change the View Style Group features one column of 54 keys Users can move buttons when using this view Default features three columns of 18 keys Users cannot move buttons when using this view NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 63 e Add annotations to keys By default keys display the number assigned by the BCM and cannot be changed Keys can be annotated to show user defined information such as a particular name or department e Restore settings back to defaults To launch the Expansion Module 1 Click the Menu button 2 Select View Expansion Module The Expansion Module window appears Figure 8 Avaya 2050 IP Softphone Expansion Module navigation Local Directory A Alocal directory of contacts Includes links to directories such as Outlook LDAP and others A collection of remote applications that extend the functionality ofthe set Personal Call Recording To use Personal Call Recording a Avaya certified third party application must be installed Use the Personal Call Recording dialog box to e Let the Avaya 2050 IP Softphone record calls e Launch the Personal Call Recording application Display a warning message when call reco
61. phone audio to become choppy Solutions for this example are Avaya 2050 IP Softphone User Guide 76 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone e Upgrade your Xircom driver Remove the PC card when the notebook is docked To upgrade your Xircom driver 1 Download and install a new PC card driver from the Xircom web site 2 Follow the installation instructions provided by Xircom Note You require administrator privileges on Windows 2000 Windows sound plays from the headset Description Windows sounds play from your headset instead of your computer speakers interfering with Avaya 2050 IP Softphone audio Action In some cases the Windows operating system defaults all the sounds to the new sound device To set Windows sounds to play from your computer speakers Select Start gt Control Panel gt Sounds Speech and Audio Devices Select Sounds and Audio Device Select Audio PR O N 2 From the Sound Playback gt Default device list select your computer sound card Note If you do not want to use the Headset Adapter for playback select another device from the Sound playback gt Default device list Advanced audio problems due to network performance If network performance causes audio problems use the Advanced Audio dialog box in the Avaya 2050 IP Softphone Settings window to override your communications server audio values For more information on Advanced Audio see A
62. phone for Windows Release 4 0 The Graphical External Application Server GXAS interface added in Release 3 1 is not compliant with the accessibility feature KEM is not supported for accessibility mode Using hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options necessary for using all of the Avaya 2050 IP Softphone features from the Accessibility Interface For more information on adding or removing hot keys see Hot keys on page 15 NN40050 100 71 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone The following sections describe various troubleshooting issues and suggested remedy actions e Connectivity problems on page 71 e Audio problems on page 74 e Reset conditions on page 76 e USB Headset problems on page 77 e Directory problems on page 79 Connectivity problems Communications server is unreachable Symptom One of the following messages appears e Connecting Server unreachable Reconnecting in xx seconds e 802 1 QoS is not supported on your network Description These messages indicate that the connection with the communications server cannot be established The Avaya 2050 IP Softphone sets a random retry time after which it attempts to reconnect This process repeats until the Avaya 2050 IP Softphone successfully connects The Connecting message appears briefly or not at al
63. playing click the sguare stop button Hot Keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 59 For information on adding or removing hot keys from the Avaya 2050 IP Softphone refer to Hot keys on page 15 Text Replacements Note This dialog box is available from the Accessibility Interface only Use the Text Replacements dialog box to modify the server supplied text in the Accessibility Interface Modification lets you shorten or eliminate superfluous language picked up by the screen reading software The text replacement table lists all the text replacement rules that are currently assigned Both the original text and the replaced text appear in the list To add a new text replacement rule or to modify an existing rule 1 Click New or Modify A Find and Replace dialog box opens 2 Enter the text that you want to change in the Find what text box You can assign parameters to the search by selecting any of the following Whole word searches for the entire word Display searches the display area Context searches the context area Softkeys searches the softkeys area Line Feature Key text searches the Line Features area Date and Time searches the date and time area 3 Enter the new text in the Replace with text box Click OK The Find what dialog box closes 5 Click Apply
64. r Action Contact your system administrator Avaya 2050 IP Softphone User Guide 74 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone Service denied Symptom The following message appears Service Denied Reason XXXX Description You are not authorized to use the communications server Potential causes e Invalid HardwareID in the Hardware ID dialog box see Hardware ID on page 55 e Invalid communications server configuration Action Ensure that your communications server programming is correct Contact your system administrator Audio problems Basic audio operation To verify the physical connection of the USB adapter and headset as well as proper Windows audio configuration 1 Record an audio message 2 Play the message back using the USB headset One way audio If you experience problems with one way only audio NN40050 100 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone 75 e Check that your system administrator has programmed the handsfree option on the communications server e Check that the mute button is disabled If mute is enabled the mute button on the Call Control window appears red e If your server uses a Network Address Translation NAT device check for proper NAT configuration One way only audio problems can occur when incorrect NAT configuration causes the Avaya 2050 IP Softphone to attempt to connect to the wrong IP address Broken or
65. r has failed to enumerate properly Action If you suspect faulty enumeration do the following 1 Unplug the USB cable from the USB Headset Adapter 2 Wait one minute 3 Plug the USB cable into the USB Headset Adapter This forces the USB Headset Adapter to re enumerate Cannot hear audio through headset Ensure that your headset manufacturer matches that of the USB adapter Check all jacks and plugs for a loose connection NN40050 100 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone 79 Sound still comes out of my computer speakers Description The Avaya 2050 IP Softphone configuration does not direct all call audio to the headset Action To direct all call audio to your headset select USB Audio Device as both headset microphone and headset speaker in the Sound Devices dialog box see Sound Devices on page 54 Directory problems To use the Redial List and Callers List e The communications server must support these features e Your system administrator must enable the appropriate class of service If you cannot access the Redial List or Callers List contact your system administrator Avaya 2050 IP Softphone User Guide 80 Chapter 11 Troubleshooting the Avaya 2050 IP Softphone NN40050 100 Index 81 Index A V Answer 14 Voice over IP VoIP 7 C Volume 14 Copy 14 W D Wide Area Network WAN 7 Dialpad 14 Directory 14 E Expand 14 H Hold 14 l Inb
66. rding is enabled Information about the third party application shows in the following fields Avaya 2050 IP Softphone User Guide 64 Chapter 9 Avaya 2050 IP Softphone Settings e Application displays the name of the third party application e Version displays the current version number of the application e Vendor displays the vendor name of the application e Path displays the directory and file name where the third party application resides on your computer To allow the Avaya 2050 IP Softphone to record calls 1 Select Allow this application to record calls 2 Click OK or Apply To launch the call recording application on startup 1 Select Launch the Personal Call Recorder application 2 Click OK or Apply To display warning messages when call recording is enabled 1 Select Display a warning message when call recording is enabled 2 Click OK or Apply USB Headset Use the USB Headset dialog box to e Select the type of headset you want to use e Set controls for the external lamp if applicable e Activate the backlight on the USB Headset Adapter e Access the Configure Smart Functions dialog box Selecting the headset For optimal performance select the headset from the list that matches the headset currently connected to your USB Headset Adapter To choose a headset 1 From the list select the headset you are using 2 Click Apply NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 65
67. re Smart Functions The Configure Smart Functions dialog box opens 3 From the dialog box you can Add Remove or Rearrange functions from the Smart Function menu To add a function select the function you want from the Available functions list and then click Add To remove a function select the function you want to remove from the list and then click Remove To rearrange a function click the function you want to move either up or down in the menu and then click the appropriate button Move Up or Move down 4 Toclose the Configure Smart Functions dialog box click OK 5 To close the USB Headset dialog box click OK You can also add special functions to the Smart Functions menu NN40050 100 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter 39 Custom Functions for Smart Functions menu From the Configure Smart Functions dialog box you can add delete and modify custom functions on the Smart Functions menu To add a custom function 1 7 8 9 Click New In the Name box enter the name you want to appear on the Smart Functions menu In the Command box enter the pathname and file name of the function you want to add Note If you do not know the pathname or file name of the function click gt Browse beside the Command box You can then navigate to the correct file select it and click Open In the Arguments box enter any arguments that are required for this function Note
68. ric Alphabetic feature you can choose whether numeric or alphabetic character display on the keypad by selecting Edit gt Input mode Note that Dragon users can dictate the number without the keypad as long as there is dial tone e Font You can change the font type size style and color of both the interface elements and the focus font to meet individual needs by selecting Change gt Change Font e Color You can change the color of indicators for example Mute on or Voice message indicators by selecting Change gt Change Color e Style You can change the style of the Enhanced Accessibility Interface to meet visual needs or preferences by selecting Change gt Change Style Icons You can choose to view the Enhanced Accessibility Interface with text and icons icons only or text only by selecting the appropriate option from the Icons menu Active call status in Window title The accessibility interface window title indicates the current call status You will see Incoming call during ringing for an incoming call On Call during an active call and On Hold when you have a call on hold If your Avaya 2050 IP Softphone is in background you can quickly check the call state from the Windows Task Bar JAWS users can simply hit a JAWS keystroke to read the title of the window to view the status The feature is implemented for the Accessibility mode only Limitations The following limitations apply to the Avaya 2050 IP Soft
69. rkish Software Expansion Module interface The Software Expansion Module provides additional line appearances and feature keys to the 2050 IP Softphone The Software Expansion Module is similar to the Key Expansion Module KEM device available for hardware IP Phones Up to three Software Expansion Modules can be added to the 2050 IP Softphone Call Control Window with the additional Software Expansion Modules cascading vertically beneath the original window A scrollbar allows access to additional keys Note Calls arriving on keys on the Software Expansion Module do not support incoming and disconnect pop ups Avaya 2050 IP Softphone User Guide 62 Chapter 9 Avaya 2050 IP Softphone Settings Figure 7 on page 62 shows the Software Expansion Module general view You can configure the expansion module buttons using the usual button programming features through the interface The Software Expansion Module loads and displays the buttons functions and features as programmed Use the scroll bar on the right hand side of the expansion module window to view and locate all the buttons General 54 items Line211 Ad Paul Last ie Ad 604 EXTN 286 Ad 243 ITEL 28 Sept 12 16 pm Ad 607 Ad 610 Feature Ad 239 Ad 235 Ad 611 xx X Naa xy SD 1 Ad 240 naa i as Jl m xu AX You can move the EM window so that it docks to the left or right side of the Call Control window or leave it o
70. roup that you want to access Buttons Menu or Select Fields Accessibility Interface only From the Items list select the feature to which you want to assign a hot key Under Press a new shortcut key enter the key combination Alt Ctrl V for example that you want as your hot key 6 Click Assign Note If the key combination is already taken the previously assigned feature appears in the Shortcut Key Currently Used By text box To assign a hot key you can enter any keyboard key combination except for the following Avaya 2050 IP Softphone User Guide 16 Chapter 2 Avaya 2050 IP Softphone Call Control window AtoZ Shift A to Shift Z Alt A to Alt Z 0 to 9 Alt 0 to Alt 9 Asterisk Number sign Up down left and right arrow keys Shift Up ShifttDown PageUp PageDn Alt F1 to Alt F12 F1 Shift F1 Ctrl F1 Ctrl Alt F1 Ctrl Alt Shift F1 Space bar Removing a Hot Key To remove a hot key 1 Open the Settings window For information on opening the Settings window refer to Opening the Settings window on page 47 Select Hot Keys Choose the feature group that you want to access Buttons Menu or Fields Accessibility Interface only From the Items list select the feature from which you want to remove a hot key Click Remove System tray icon and menu Use the Avaya 2050 IP Softphone system tray icon menu to manage phone calls and messages without opening the Call Co
71. s minimized or operating in the System Tray Figure 5 Disconnected call pop up notification on desktop Avaya 2050 IP Softphone x Mam 236 Call Disconnected Search Desktop p AO v 13 12 Holding and retrieving telephone calls Before using the phone ensure that you are wearing your headset To put a call on Hold or retrieve a call from Hold 1 Click the Line key for the active call 2 From the Call Control window click Hold Hanging up telephone calls When your call ends you must manually terminate the active line To terminate a telephone call 1 Click the appropriate Line key to ensure it is selected 2 From the Call Control window click Goodbye Release NN40050 100 35 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter You must install an Avaya USB Audio kit before using the Avaya 2050 IP Softphone See Installing the USB Headset Kit on page 18 Overview The features of the USB Headset Adapter are described in Table 2 Avaya 2050 IP Softphone User Guide 36 Chapter 6 Avaya 2050 IP Softphone USB Headset Adapter Table 2 USB Headset Adapter elements and functions Element Function Message Waiting light The red Message Waiting light is located at the top of the USB Headset Adapter The light illuminates when you have voicemail messages waiting The light flashes when a call is ringing on the Avaya 2050 IP Softphone Maximize button Press the Maximize button
72. server from the Server Address list 2 Use the Increase Priority and Decrease Priority buttons to move the server up or down in the list 3 Click Apply Theme Use the Theme dialog box to select the 1140 theme or one of two available compact theme colors black or silver You can also use this dialog box to switch to select the Enhanced Accessibility Interface by selecting the Accessibility mode check box To choose the Theme 1 From the Theme menu select 1140 black or silver 2 Click OK If the default path was overwritten during installation then you must designate the correct path to the Avaya 2050 IP Softphone file To select the path to the IP Softphone file 1 Click Browse A Browse for folders dialog box opens Locate and select the Avaya 2050 IP Softphone folder in your file system Click OK Note You can also use the theme dialog box to set the Avaya 2050 IP Softphone to the Accessibility Interface For information about opening or using the Accessibility Interface refer to Accessibility Interface on page 67 Features Use the Features dialog box to rearrange the features found under Keys Features on the Call Control window The Feature Menu lists all available server supported features Use the arrow keys to move individual items up and down in the list The list includes Avaya 2050 IP Softphone User Guide 54 Chapter 9 Avaya 2050 IP Softphone Settings e Directory e Services e
73. ssign a manual IP address or DNS name you must have the following information about your call server e IP address or DNS name Port number e Server type To assign an IP address or DNS name 1 From the Server list select the server you want to configure Primary or Secondary Select IP and enter the IP address or select Name and enter the DNS name From the Type list select your server type The default port number shows in the Port text box 4 If your server port number is different from the default number enter the correct number in the Port text box ES Note Symposium call center agents must select the Symposium check box Restoring defaults To restore the settings dialog to its default settings click Restore Defaults Resetting the connection To reset the server connection while the Avaya 2050 IP Softphone is running click Reset Licensing Server Use the License Server dialog box to add new license servers to the Server Address list and to specify the order in which they are contacted by the 2050 IP Softphone client The server at the top of the list is contacted first followed by the second and so on To add a new license server 1 Enter the new server IP address or DNS name in the New server field 2 Click Add The new server is added to the Server Address list 3 Click OK NN40050 100 Chapter 9 Avaya 2050 IP Softphone Settings 53 To change the license server priority Select the
74. t File gt Settings gt Sound Devices From Handsfree Ringing Paging device select your Speaker from the speakers list Answer Select to answer an incoming call or obtain a dial tone Goodbye Select to end a call Hold Select to put an active call on hold Mute Select to place your call on mute You can hear the caller but the caller cannot hear you Send Select to confirm menu selections and terminate input sequences Features Select to view a list of available server supported features Macros From the macros menu select the macro you want to dial Using the View menu From the View menu you can choose from any of the following Local Directory Select to access the Local Directory window Menu Bar Options Select to show or hide the menu bar Select Autohide Menu Bar to hide the menu bar when not in use Always on Top Select to keep the phone on top at all times Software Expansion Module Avaya Business Communications Manager Avaya BCM 6 0 only Select to show the Soft Expansion Module buttons and interface elements GXAS Select to show the GXAS window NN40050 100 Chapter 8 Avaya 2050 IP Softphone menu commands 45 Using the Help menu From the Help menu you can choose from any of the following e Quickstart Select to view basic information on operating the Call Control window and the USB headset e Hot Keys Select to view a list of both Buttons and Menus hot keys e License Agr
75. tphone Settings If you enable Active Call when the USB Headset Adapter is selected as the Ringing Speaker then the external lamp also activates on incoming calls Note Any other application using the same audio channel as the USB gt Headset Adapter also activates the external lamp Message Waiting With Message Waiting enabled the external lamp activates when the Avaya 2050 IP Softphone registers a message waiting To enable Message Waiting select the cadence you want from the list To disable Message Waiting select None Priority If more than one condition is enabled then the external lamp activates according to the condition with the highest priority The priority of the conditions from highest to lowest is as follows e Manual Override e Headset Disconnect e Active Call e Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons letting you know when the Avaya 2050 IP Softphone is running To enable the backlight select Use backlight Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to Avaya 2050 IP Softphone features For information on configuring the Smart Functions button refer to Customizing the Smart Functions menu on page 38 Note The Smart Functions button is available on the desktop version of the USB Headset Adapter only NN40050 100 67 Chapter 10
76. trokes that you can use to automate repetitive actions For example you can program a macro that selects a particular telephone line and then dials a telephone number automatically or a macro that ensures a certain number is always dialed out on a particular telephone line To access the Avaya 2050 IP Softphone Macro Settings menu from the Call Control window click File gt Settings gt Macros All macros are listed in the Macros Settings window You can also access macros by selecting Keys gt Macros Entering a macro You can enter a macro to automate a procedure or repetitive action To enter a macro Open the Settings window For details refer to Opening the Settings window on page 47 2 Select Macros The Macros settings dialog box opens 3 Click The New Macros dialog box opens Enter the name of your new macro Create the macro using a combination of the following e To enter numbers click the dialpad e Select the actions you want from the Keys menu and then click Add To add the new macro to the list click Apply To exit the Macros dialog box click OK Note Use the Pause action to introduce a half second delay in the fed macro a requirement for some Interactive Voice Response applications and voicemail systems Avaya 2050 IP Softphone User Guide 42 Chapter 7 Avaya 2050 IP Softphone macros Deleting a macro To delete a macro 1 From the Macro menu select the macro you want to delete
77. ts and uses that address in all subsequent re connections Note Some Virtual Private Network VPN clients hide their MAC addresses In this case you must override the default value to prevent problems communicating with the server Selecting MAC addresses To select a MAC address 1 Click Auto Create The Hardware ID text box displays the next address in a range of addresses 2 Continue clicking Auto Create to move through the range of available addresses until you find the one you need After you click through all available MAC addresses Auto Create generates random hardware ID numbers Select one of these numbers if your Ethernet hardware address is not unique to the server To return the settings to their installation defaults click Restore Defaults To reset the Hardware ID while the Avaya 2050 IP Softphone is running click Reset Note The Firmware Version field displays the latest Avaya 2050 IP Softphone firmware version reported by the server Advanced Audio Note This dialog box is intended for expert users only Use the Advanced Audio dialog box to override the audio values defined by your communications server Overriding communications server values In cases where network performance causes audio difficulties adjusting the values in this area can help achieve a workable audio quality balance Select the Override communications server values to adjust the following values NN40050 100
78. u want to access A list of contacts from the selected external directory appears Right click the contact that you want to add to the Local Directory From the menu select Add to Local Directory The Properties dialog box appears 4 Ifno phone numbers appear in the Phone Numbers field you must input at least one valid phone number If the telephone numbers in the Phone Numbers field look correct then click OK The contact is added to the Local Directory 5 To access the added contact click the Local Directory icon in the Shortcut Bar Note You cannot directly add contacts to an external directory from within the Local Directory Note If the contents of an external directory change you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh NN40050 100 31 Chapter 5 Managing Avaya 2050 IP Softphone calls Making telephone calls Before making a call ensure that you are wearing your headset To make a call 1 Open a Line using one of the following methods On the Call Control window click Answer Headset Your main telephone line appears Select Keys gt Answer From the Call Control window select a Line key 2 Enter the phone number using one of the following methods Dial from the number pad of your computer keyboard Dial from the Call Control window Dialpad using the mouse pointer Select Keys
79. us Avaya 2050 IP Softphone features For information about opening the Settings window refer to Avaya 2050 IP Softphone Settings on page 47 System tray icon and menu You can right click the Avaya 2050 IP Softphone system tray icon located at the right side of the Windows taskbar at the bottom of your screen to make and manage calls i2050 exe application The i2050 exe application lets the Avaya 2050 IP Softphone communicate with the server It launches when you start the Avaya 2050 IP Softphone but remains hidden in the background To verify that the 12050 exe is running open the Windows Task Manager To view the i2050 exe process Select Processes from the Task Manager window The process appears as long as the Avaya 2050 IP Softphone icon appears in the system tray NN40050 100 11 Chapter 2 Avaya 2050 IP Softphone Call Control window The Avaya 2050 IP Softphone Call Control window supports the Avaya 1140 IP Deskphone designed to look and feel like the desktop Avaya 1140 IP Deskphone as well as an additional two compact themes available in black and silver The Avaya 2050 IP Softphone also supports an Accessibility Interface for visually impaired users The Avaya 2050 IP Softphone version 4 supports the Software Expansion Module which offers an additional 54 programmable keys To open the Avaya 2050 IP Softphone Call Control window 1 From your desktop PC select Start 2 Select All Programs 3 Se
80. vices Avaya 2050 IP Softphone User Guide 68 Chapter 10 Accessibility Interface The following table describes the elements of the Enhanced Accessibility Interface Table 3 Enhanced Accessibility Interface elements Element Description Indicators Includes two UI elements Messages indicates if you have a voice mail message Values are No VM or VOICE MESSAGE Mute indicates if the active call is muted Values are Mute On and Mute Off Line keys Includes 6 buttons where you can program lines and features An individual button can be programmed as either a line key or a feature key subject to server restrictions By default the Line keys group is expanded It can be collapsed by clicking on Line keys group name A line key represents a directory number a line appearance or a dedicated external line Pressing a line key will give a dial tone You can then make a call or answer an incoming call A directory number sometimes called a primary line is a system wide uniquely identified line key When your directory number is dialed the server routes calls to your directory number on your set This is the simplest variant of a line key and is very similar in concept to a residential phone number All active sets have an associated directory number A line appearance is a server feature which allows users to have virtual appearances of each others directory numbers

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