3641/3645 Wireless IP Telephone and Accessories
Contents
1. 56 Battery Packs Notes on Battery Packs About Chargers Charging Status Single Charger Dual Charger Quad Charger Carrying Options Headsets Safety Informatio i orc dne nc Operational Warnings Potentially Explosive Atmospheres Electromagnetic Interference and Compatibility Facilities Pacemakers Other Medical Devices Use While Driving For Vehicles Equipped with an Airbag Hearing Aids Safe Use of Battery Packs and Chargers Care of Your Handset 67 The Handset The Handset Modes of Operation Your handset has six modes of operation Mode Description Standby The handset is on hook and idle Predial place a call using predialing cell phone dialing dial the number while in standby mode and then press START This transitions the Wireless IP Telephone to active off hook mode and the number is immediately called Active The handset is in a call a call is coming in or a call is being dialed Config Menu User preferences are being accessed in the Config Menu In this mode the handset is on but will not receive calls Messaging Custom text messaging applications may be programmed for your facility This mode is activated through the FCN menu Push to talk PTT Avaya 32. View the system speed the system speed dial key has been dial number programmed it will be listed as the first entry with a close bracket gt as the first character It is assigned to number 1 Only the system administrator may change this entry 41 If you wantto Then Make a speed dial call 1 From standby or while in the speed dial menu press and hold the corresponding number key on the keypad for one second The system speed dial key must be pressed for three seconds 2 The handset will display the name and number for one second before the call is dialed You may press END during this second to terminate the call You may also use the Nav keys to highlight an entry and then press START or the Spkr softkey to dial the number S D fay oO e EJ m If you do not place a call you may return to standby by pressing the Exit softkey Note If Predial is disabled in the Config menu speed dial calls cannot be made from standby mode 42 If you want to Then Assign a speed dial A phonebook entry may be assigned to a number speed dial key from the speed dial list or from the phonebook edit number display From the speed dial list 1 Select the speed dial key that you wish to assign Speed Dial Menu Assign to a key gt System Name D a 277 lt gt TD D Name 2 Press the Set soft
3. 3641 3645 Wireless IP Telephone and Accessories User Guide 3641 Wireless IP Telephone Headset jack NavOK START END Nav keys Keypad Function key FCN LINE Microphone Avaya 3645 Wireless IP Telephone Volume up Volume down Softkeys Headset E Dial jac mergency Dial TALK NavOK START END Nav Key Keypad Function key LINE FCN Microphone 2007 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full support information please see the complete document Avaya Support Notices for Hardware Documentation document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with s
4. RE D Ie oO Gm EJ If you want to Then 34 View call details 1 Open the call log 2 Select the call you wish to view and press NavOK The Call Details screen appears Call Details A Name 555 555 5553 02 19 28 10 10 08 The number may be saved to the phonebook or deleted using the Save and Del softkeys If the number is already in the phonebook or if the phonebook is full the Save softkey will not appear Press START or the Spkr softkey to place a call If the call back feature is disabled the Spkr softkey will not appear and the START key will not work to place a call from any call log You must exit the Call Details screen and place the call as described in P ace a call above If you want to Then Clear a call log 1 Open the Call Logs and select Clear or Logs Press NavOK Clear all call logs Logs Select Log Outgoing Calls Missed Calls Answered Calls Clear Logs T D D lt gt TD D 2 Select which log you want to clear or All Call Logs to clear all logs Press NavOK ts m Call Logs Select a Log Outgoing Calls Missed Calls Answered Calls All Clear Logs 3 A confirmation screen will prompt you to press a Yes or No softkey before the deletion is done 35 RE D Ie 3 EJ If you want to Then 36 Enable dis
5. The Directory is a locally programmed feature and may appear in a different sequence than shown here Contact your system administrator if you have problems finding or opening the Directory feature 29 RE D Ie 3 BE If you want to Then 30 Place call to system directory number 3 Press the digits that correspond to the letters of the name you want to find Example press 3 2 6 6 etc to display the name DANIELS Pull Daniels Scott 3523 4 Scroll through system directory entries by pressing the Next softkey 5 Call the displayed entry by pressing the Call softkey Use the Exit softkey to exit the Directory without making a call Call Logs If you wantto Then Open a call log Each log displays the 20 most recent calls by name number and time with the most recent first 1 In standby mode press the Logs softkey eus following list of call logs will show Outgoing Calls dialed from this E3 handset Missed Incoming calls not answered Answered Incoming calls answered m Call Logs Select a Log Outgoing Calls Missed Calls Answered Calls Clear Logs In some facilities missed calls and answered calls are not available In this case those options will not appear on the display Note Call Logs might not be available in your facility 3l If you wantto Then 2 Usethe Nav keys
6. 55 a a a TD mum Handset Accessories Accessories for the Avaya 3641 3645 Wireless IP Telephone include three different charger models three different Battery Pack models a headset and several carrying options Battery Packs The Battery Packs must be recharged periodically Each type of Battery Pack requires a different amount of time to achieve a fully charged state from a fully depleted state Three Battery Pack options are available Type Talk Time Standby Time Charging Time Standard 4 hours 80 hours 2 hours Extended 6 hours 120 hours 3 hours Ultra Extended 8 hours 160 hours 4 hours The Battery Pack icon on the status row indicates the charge amount remaining Additionally the handset will sound warning tones and display the Battery Low message when there are fewer than two minutes of talk time remaining A melody will play when the handset is powered on for the first time after being fully charged unless this feature has been disabled Each Battery Pack type has a different melody See your system administrator if you have questions about the type of Bat tery Pack you have been issued A The type of Battery Pack is printed on the label Remove the Battery Pack and view the label to deter mine the type of Battery Pack you have been issued 56 Notes on Battery Packs e Battery Pack life will vary depending on handset model and features and system infrastructu
7. Note To adjust the headset volume press the volume up down buttons on the side of the handset during the call If you want to Then Hang up Activate or deactivate the speakerphone Adjust the speaker volume Silence while ringing Change the ring volume Place a call on hold Press END Be sure to do this at the end of each call to return to the standby mode Normal Mode If the other party hangs up the display will show Press End Call along with a warning tone If you do not hang up the phone automatically hangs up after 5 seconds At this time the phone returns to idle mode and full ring volume Headset Mode or Speakerphone Mode If the other party hangs up and you do not press END the handset will immediately hang up and return to idle mode Press the Spkr softkey and speak towards the handset Note that this feature may not be activated in your communication server Press the volume up down buttons on the side of the handset during the call Press END to silence the ring Press the volume up down buttons on the side of the handset during ringing The default ring volumes are set in the Config menu and may be changed Press the Hold softkey 23 T o a D lt gt s D ES 2 E S D fay oO pz EJ m If you want to Then 24 Redial a number PBX Redial Press START press the More softkey and then press the Re
8. Dual Chargers allow the handset to remain operative in 5 a D gt 5 a an peakerphone mode or with a headset while charging Handsets may be harged while in standby mode while in an active call or while turned off 57 a a a TD BE Place the Single or Dual Charger on a flat horizontal surface Plug the power supply into the charger and into an appropriate wall outlet The Quad Charger may be mounted on horizontal or vertical surface Charging Status The handset display and the LED on the Dual and Quad Chargers indicate whether or not charging is occurring or completed or if a Battery Pack fail ure has been detected Handset LED Charging Status Charging LED Solid On LED Off Battery Failure LED Flash The Battery Pack in the handset is charging Note that in the Dual Charger the handset s Battery Pack takes charging precedence and when it is finished charging the single Battery Pack in the rear slot will charge The Battery Pack in the handset has finished charging Battery Pack fully charged empty slot or unit is not powered Error Battery Pack not able to be charged Reinsert Battery Pack or replace Battery Pack Note the Single Charger does not have an LED indicator 58 Single Charger The Single Charger is designed t
9. Speaker Speaker Speaker Speaker Speaker Speaker 8 Key Tones Off Off On On On E Warning Tones Off Off Off Off Off E Push to talk Off Off On On On E PTT Vibrate Disabled Disabled Disabled Disabled Disabled Emergency Dial On On On On On Push to talk PTT Vibrate and Emergency Dial are only available on the Avaya 3645 model Contact your system administrator if you want to reset all user profiles back to these default settings 54 Data Entry and Editing Enter numbers by pressing the buttons on the keypad The blinking under score identifies the current cursor position When entering alphanumeric strings the CAPS caps softkey will appear and may be pressed to tog gle the case Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen To edit during entry delete the character to the left of the cursor by press ing the Del softkey To replace an entry delete it by pressing the Cir soft key and then enter the new data To edit an existing entry use Nav to move the cursor position and then press the Del softkey to delete the character to the left Insert new data by pressing the buttons on the keypad Alphanumeric entries Key CAPS caps 1 1 1 2 2ABC 5 3 3def 3DEF 4 Aghi 5 5jkl 5JKL 2 6 6mno 6MNO 7 JTpars 7PQRS 8 8tuv 8TUV 9 9WXYZ 0 0 0 _1 amp Press twice to enter space
10. a call log T o zm a 277 lt gt TD D ES E 37 Ss RZ D i EJ Phonebook If you want to Then 38 Open the phonebook View system speed dial number Search for a phonebook entry Press the PhBk softkey from standby mode The phonebook may also be opened by pressing the Save softkey when it appears in a call log or during predialing 4 m Phonebook Select Name gt 911 lt new gt A Name B Name Spkr Del Edit Back The phonebook list is sorted alphabetically The lt new gt option appears until the maximum number of entries 20 has been entered If the system speed dial key has been programmed it will be listed as the first entry with a close bracket gt as the first character Only the system administrator may change this entry Use NavA and Nav to scroll through the names or press the keys corresponding to the first letters of the name Use and to edit the search characters as needed If you Then View a phonebook Select the name and press NavOK entry Pul Phonebook spdi x Daniels Scott number E D D lt gt TD D o The entry may be called assigned a speed dial number or edited from this screen If a speed dial number has been assigned to this name it will appear beside Return to t
11. a handheld wireless radio product and a pacemaker These recommendations are con sistent with the independent research by and recommendations of Wire less Technology Research Persons with pacemakers should ALWAYS keep the handset more than 6 inches 15 cm from their pacemaker when the handset is turned ON Not carry the handset in a breast pocket Use the ear opposite the pacemaker to minimize the potential for interference e Turn the handset OFF immediately if you have any reason to suspect that interference is taking place Other Medical Devices If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from external RF energy Your physician may be able to assist you in obtaining this information 64 Use While Driving Campus installations and warehouse facilities that use vehicles such as forklifts or golf carts should abide by these guidelines when using Wire less Telephones Give full attention to driving and to the road aisle or path e Use hands free operation if available Pull off the road aisle or path and park before making or answering a call For Vehicles Equipped with an Airbag Do not place a portable handset in the area over the airbag or in the air bag deployment area An airbag inflates with great force If a handset is placed in the airbag deployment area and the airbag inflates the handset may be propelle
12. a state of the art commu nication device that uses radio wave technology to send and receive voice and data transmissions It is designed to operate much like cell phone However the handset uses the private telephone system installed in your facility and will not operate outside the area covered by this system About This Guide This guide is meant to provide general information about your handset Contact your system administrator for additional information on how your handset functions within your telephone system This guide includes infor mation about The Handset Getting Started Handset Operation e Advanced Features e Handset Accessories Safety Information Table of Contents The Handsel niece 8 Modes of Operation sine 8 Menu Navigation Shortcut Keys Handset Displays Status Bar Indicators Softkey Labels Getting Started ioc AS tene 18 Charging Your Handset Indications of Low Battery Handset Operation sse Basic Operation System Directory Call Logs Phonebook Speed dial Emergency Dial Push to Talk PTT Emergency Dial Push to Talk PTT Advanced Features Facility Specific Features The Config Menu Config Menu Options Toggle Options Band Roaming User Profile Settings Changing Ring Settings Default Profile Settings Data Entry and Editing Handset Accessories
13. appear as entry number 1 Avaya 3645 only The side button may be programmed to place a call to an emergency number Press the button once to test this If a message appears prompting you to press the button twice in two seconds it is programmed to place an emergency call See the Emergency Dial PTT section for more information 1 With the call active or with only one held call and no active calls press the Tran softkey This places the call on hold You will hear a dial tone for the next available line 2 Dial the number to which you want to transfer 3 Announce the call to the recipient Press Tran again The call is sent to the exten sion or number you dialed A two second display message indicates the transfer is complete 4 Press END to hang up your handset If the line is busy or if no one answers return to the held call by pressing its line button If you want to Then Conference a call Mute unmute call Change profile The Conference feature allows you to conference up to the maximum number of parties set by your system administrator To add another party to a call 1 Dial the first party then press Conf The current call is placed on hold and you hear dial tone 2 Dial the number of the next party and for an answer 3 Press Conf again to add the new party to the call 4 Repeat steps 1 3 for each party you want to conference in to the call Adding a held c
14. call is coming in he priority PTT ring icon call is coming in on the priority PTT channel This call will verride any other The muted indicator displays after the softkey has been pressed It indicates that the microphone is not transmitting sound Press the Mute softkey again to unmute the microphone Locked indicates that the keypad is locked to prevent accidental activation Use the Unik softkey plus the key to unlock it If warning tones are enabled an alarm will sound and a descriptive message displays when the handset cannot receive or place calls You may be outside of the covered area Walk back into the covered area The in service tone indicates service is re established 13 ES gt ZI 2 n The Handset Indicator Function 14 m k The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the signal strength icon in the same location as the voicemail icon The download failure icon indicates that the handset has failed to download code because the code is incompatible with the handset hardware Contact your system administrator if you see this icon Location Service RTLS is enabled Softkey Labels The bottom row of the handset displays labels associated with the four softkeys just below it When a softkey is active a l
15. option Caution Emergency Dial will be inoperable if the wire less system or the call server fails for any reason Do not rely on it as your sole method of emergency notification Push to Talk PTT The PTT feature allows Avaya 3645 Wireless IP Telephones to operate in group broadcast mode that allows the handsets to behave like walkie talkies where a single handset can transmit to multiple listeners 060000 ES a Transmitter Receivers 45 D D lt gt TD D o S D fay E e m is enabled by the system administrator and set up by the user in the Config Menu See the Config Menu options for setting up PTT If the System administrator has disabled PTT the PTT options will not appear in the Config Menu If you want to Then 46 Make a PTT call Respond to a PTT call End a PTT call End wait period Select a different PTT channel End one PTT call and start another one Receive a PTT call while in a telephone call Transmit on the priority channel To call on the default channel from standby mode press and hold the TALK button Wait for the display to show Transmitting and then hold the handset approximately two inches from your mouth and speak Press and hold the TALK button during the 10 second wait period Press the END key to exit the PTT call Press END Press and r
16. to highlight the log you want to view and press NavOK Pull 4 m Log type Choose a number name Call 2 Call 3 Call 4 RE D Ie oO Gm EJ Use the softkeys to save or delete the selected number Call a number in the Press START or the Spkr softkey to place a log call If the call back feature is disabled the Spkr softkey will not appear and the START key will not work to place a call from any call log You must exit the call log and place the call as described in Place call above 32 If you Then Save a number from a 1 Select the number from the log using call log to the Nav keys phonebook 2 Pressthe Save softkey 3 Seeinstructions below for editing a phonebook entry The Save softkey will not be available if this number is already in the phonebook or if the phonebook is full Only the number as it was received is ported over to the phonebook the name will need to be manually entered You must enter alphanumeric characters not blank spaces Note that the number may need to be edited with additional digits when saving Missed or Answered calls o a D lt gt s D ES E Delete a call from a 1 Inthe call log select the call you wish to call log delete 2 Press the Del softkey A confirmation screen will prompt you to press a Yes or No softkey before the deletion is done 33
17. 645 Wireless IP Telephone uses channels for incoming and outgoing radio communication While PTT is active the handset is in PTT mode Menu Navigation Nav NavOK 4 4 ok gt Nav Y The navigation keys Nav keys just below the softkeys are used to navi gate through menu options These are referred to in this guide as Nav A Nav Y and NavOK Shortcut Keys When a menu is displayed a shortcut key may be displayed on the right edge of the menu line Press the corresponding number on the keypad to activate the corresponding menu option Menu line Config Menu 3 Info line General Settings Shortcut key Lock Keys User Profiles Phone Settings Push to talk The Handset Handset Displays The top row of the display provides status indicators for various handset conditions It is referred to as the status bar The middle lines display information about the handset identity user pro file calls in progress menu options and data from telephone The bottom row displays softkey labels Standby Mode Display Extension John Doe User name 07 05 12 19p Date time cud Profile Loud profile Default PTT 1 General channel Softkey labels This display shows that there is excellent signal strength a voicemail mes sage is waiting text message may be retrieved the Battery Pack is fully charged the extension number assigned t
18. DI softkey to dial the last number called Facilities without Call Logs In certain systems the Redial function replaces Call Logs Press and then press the Redl softkey to display a list of the last 10 numbers called Select the desired number and then press START to make the call If you want to Then Resume orend a Press LINE followed by the line number key held call If you end a call with one or more calls on hold the Line menu will open automatically listing the lines that do not have softkeys assigned to them The first call on hold will be highlighted You must clear all held calls before this display will close D lt gt TD D o Press NavOK to resume the first held call or scroll to the line appearance of a different held call and press NavOK to resume that call For any call you wish to end without resuming press NavOK and END The LINE menu will close when all calls have been handled 25 S D fay oO e EI If you wantto Then 26 Make an emergency From standby mode press the emergency key call Transfer a call key 1 for 3 seconds to activate the call To determine if an emergency key has been programmed Open the speed dial list by pressing the Spdl softkey from the standby mode The emergency key will appear as the first item on the speed dial list with a in front of it It will also
19. abel appears to describe its function Pressing the softkey will activate the feature When additional softkeys are available Nav arrows appear to the left and right of the soft key labels Press or lt to view the additional softkey labels These are some of the softkeys you will see Label Description Action Back Go back Returns to the previous menu display Call Places a call Dials the selected number in the Directory option on the Feature Menu see page 11 CAPS Change case Toggles to allow a change in case caps when entering alphabetical text Cfg Configure Opens the Config Menu Clr Clear Deletes the entry Cncl Cancel Returns to the previous menu display without saving any data that might have been entered Conf Conference Enables a conference call with two parties on two active lines Del Delete In a list Deletes the highlighted list entry In an editor Deletes the character to the left of the cursor Done Finished Exits a list when more than one selection is possible 15 ES gt T gt 24 D The Handset 16 Label Description Action Edit Edit Opens an editing window so you can change information about an entry in the phonebook Exit Exit Exits out of the menus Hold Hold Places a call on hold Logs Call Logs Opens the Call Log menu More Additional Displays additional set or sets of softkeys available softkeys available Mute Mute Toggles to mute or unmut
20. able call logging Clear call log icons Open the Call Logs and scroll down to reveal and select the Disable Logs option This is a toggle option The info line indicates if logging is disabled or enabled Press NavOK to disable if enabled or to enable if disabled Qul t 1095 Logging Enabled Answered Calls Outgoing Calls Clear Logs Disable Logging The missed call icon appears when a call is missed and automatically clears when the missed call log is opened The missed call icon also clears when the handset is turned off The missed call icon shares space with the voicemail icon See icon table If you wantto Then Enhanced local dialing Enhanced Local Dialing is controlled by the system administrator If enabled numbers called from the Missed and Answered call logs will be automatically processed to determine if any additional digits are needed e g 9 to reach an outside line and if so the system adds them and places the call You will see these additional digits being added to the number on the display during the calling process If the call fails please contact your system administrator If disabled numbers stored in your call logs will be dialed as stored and may not go through if digits are missing Call log dialing may be completely disabled by the system administrator If so the call logs will not display the Spkr softkey and START will not work if you try to place a call from
21. all to the current call 1 Press Conf The current line and the held line icons flutter 2 Press the line button of the held call 3 Press Conf again parties are now connected While in an active call press the More softkey and then press the Mute softkey That the call has been muted is indicated on the display Press the Mute softkey again to unmute the call 1 Press the Prof softkey in standby mode 2 Usethe Nav keys to select a new profile The selected profile is marked with an asterisk 27 ZT o a a D lt gt 55 D E 2 E If you want to Then S D fay oO pz EJ m 28 Display additional features Turn on the backlight During a call press FCN to display additional features that have been customized for your facility The backlight comes on when any key is pressed or when there is an incoming call and stays on for 10 seconds It turns off after 10 seconds if another key is not pressed within that period System Directory If you want to Then Open system 1 In active off hook mode press FCN to directory open the Function menu Pul Function Menu Feature A if locally programmed Feature B if locally programmed Directory Call Disp 101121940 jespueH 2 Scroll down to the Directory option and press NavOK to open the system directory ul Directory please enter name
22. d at high speed and cause serious injury to occupants of the vehicle Hearing Aids Some digital wireless handsets may interfere with some hearing aids The Phone Settings option Use Hearing Aid is designed to improve the audio for hearing aid users If interference persists you may want to consult your hearing aid manufacturer to discuss alternatives 65 D m 3 2 E 5 D amp Sale Use of Battery Packs and Chargers 66 It is normal for the Battery Pack to become warm when charging Chargers operate in a 50 to 85 F 10 to 30 C environment Do not expose them to freezing temperatures or direct sunlight Do not place anything in the charger other than the handset or single Battery Pack as appropriate to avoid bending the contacts Bent contacts can keep the Battery Pack from charging Only use Avaya Battery Packs with Avaya chargers Never use a non Avaya charging unit as it could damage the Battery Pack Only use the original plug in power adapter for the chargers Contact your service representative for assistance if you have a faulty Battery Pack or a problem with your charger A Do not dip the Battery Pack in water or throw into fire A Do not throw away the Battery Pack with your domestic waste Take used Battery Packs to an appropriate collec tion point for recycling or send them back to your supplier or servicing a
23. e the microphone No Negative reply Press to reply No to a displayed question PhBk Phonebook Opens the phonebook Play Play Plays the selected ring tone Prof Profile Opens the Profile menu Off hook Redial Calls the last number dialed only available in active mode Red Redial Where Call Logs are not available Redl replaces the Logs softkey It opens a list of the 10 most recently dialed numbers Save Save Saves the current entry to the phonebook Label Description Action Set Set From the speed dial assignment display opens the phonebook listing for assigning phonebook entry to a speed dial key Spd Speed dial Opens the list of speed dial numbers Spkr Speakerphone Toggles speakerphone function Tran Transfer Enables the transfer of a call to another party on a second line Unlk Unlock keys Press Unlk then the key to unlock a locked keypad View View Displays information about an entry in the phonebook Yes Positive reply Press to reply Yes to a displayed question 17 ES gt D zr o gt 24 D gu D D dy e En c5 Getting Started Your Avaya 3641 3645 Wireless IP Telephone is designed for full mobility within the workplace and operates much like a cell phone It also interfaces with the telephone system at your workplace and incorporates advanced telephony features Charging Your Handset The handset s Battery Pack must be c
24. eatures available in your facility The features may be activated by pressing the corresponding shortcut key or by using the Nav keys to high light the option and pressing NavOK The Config Menu When the handset is in standby mode press the Cfg softkey to enter the Config Menu This menu allows you to set user preferences Refer to the diagrams on pages 45 46 The handset cannot make or receive calls while in the Config Menu t9 Menu line Config Menu 3 Info line General Settings Shortcut key Lock Keys User Profiles Phone Settings Push to talk gt a lt gt D 25 m n Scroll through menu options by using and Nav V When an aster isk appears to the left of an option it indicates that the option is cur rently selected Press the Exit softkey to return to standby mode Use the Back softkey to return to the previous menu 49 e D T D gt Config Menu Options Lock Keys User Profiles Silent Vibrate Loud Set as Active Telephone Soft Ring Settings Message Alert 1 Vibrate Cadence Ring Delay Custom Noise Mode Message Alert 2 Ring in Headset Ring in Speaker Warning Ring Cadence 4 Ring Tone i Push to talk Ring Volume 1 1 continued on next page Ring Delay determines how long the vibrate cadence will play before the audible ring star
25. ed See your system administrator if you need assistance e certain facilities Call Logs are not available Instead press and use Redl to open a list of the 10 most recently dialed numbers Select the number you wish to call and then press START or the Spkr softkey 2 Listen for the ring to indicate the alerting of the called party Note Line 1 is the default line o a a D lt gt s D E P E 21 S D fay oO e EI If you want to Then 22 Answer a call Answer a call on a second line Headset answer When you receive a call The handset will ring or vibrate to alert you of the incoming call Aline indicator on the display will flash and the display will show information about the call such as caller s name and extension Ifyou are in a call an in ear tone will alert you to the incoming call To answer a call press START and hold the earpiece to your ear You may also activate the speakerphone function or use a headset If you are on a call and hear subdued ringing call is coming in on a second line The line number on the display will be flashing To answer this call 1 Put your first call on hold by pressing the Hold softkey 2 The LINE menu opens 3 Press the line number of the second call Press any key other than END a Nav key or a softkey to answer a call when a headset is plugged in
26. elease the TALK button Select a different channel from the list using the Nav keys or volume up down buttons Press the END key to exit the PTT call Press and release the TALK button and select a different channel from the list Press and hold the TALK button to begin transmitting on the different channel Press the END key to end the telephone call Now you can hear the PTT call Press and release the TALK button Select the priority channel from the list Press and hold TALK then speak If you want to Then Change PTT volume Use the Up and Down volume buttons on the side of the handset Answer a telephone Press the START key PTT transmissions will call during aPTT pre empted by the telephone call transmission Start a telephone call Press the START key and dial the number during a PIT PTT transmissions will be pre empted during transmission the telephone call T o a a D lt gt s D ES P E Turn off PTT Change to a different profile Silent and Vibrate disable PTT by default or unsubscribe from all PTT channels Subscribe to Open the Config Menu and select Push additional PTT to talk Select Subscribed Channels channels and then select the channels you want to add Subscribed channels are marked with an asterisk 47 Jaspuey 48 Advanced Features Facility Specific Features Press the FCN key while off hook to display the menu of advanced tele phony f
27. en or paper cotton swab stick in isopropyl alcohol Gently insert in the connector and twist repeating several times If available blow compressed air into the connector to clear debris Keep the headset jack covered when it is not in use Using a carrying case may help protect the surfaces and help prevent liq uids e g rain from entering into the interior of the handset If your handset interior gets wet do not try to accelerate drying with the use of an oven or a dryer as this will damage the handset and void the war ranty Instead do the following 1 Immediately power off the handset 2 Remove the Battery Pack from handset 3 Shake excess liquid from the handset 4 Place the handset and Battery Pack in an upright position in an area that is at room temperature and has good airflow 5 Let the handset and Battery Pack dry for 72 hours before reconnecting the Battery Pack and or powering on the handset If the handset does not work after following the steps listed above contact your phone system administrator for servicing information 67 Index Accessories Battery Packs 56 Carrying options 62 Chargers 57 Headset 62 Active Mode 8 B Backlight 28 Battery Packs Charging 58 61 Charging status 58 Options 57 Removing 19 Replacing 19 Safe Use of 66 Beep Band roaming 52 27 Emergency 26 Placing a 21 Transfer 26 Call Logs 31 Care of handset 67 Carrying options 62 C
28. gent A All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touches exposed terminals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in han dling any charged battery particularly when placing it inside a pocket purse or other container with metal objects Care of Your Handset Avoid dropping the handset or knocking it against hard surfaces Carrying the handset in a holster or carrying case will help protect it There are no serviceable parts in the handset or chargers You should not open the handset case or disassemble the chargers Doing so will void your warranty Turn off the handset and unplug chargers before you clean them Take care not to exert undue pressure on charger electrical contacts while wiping Wiping the handset surface with a water dampened cloth or paper towel will remove most films or residues If the soiling is too stubborn for plain water a mild detergent solution Lysol or diluted bleach may be used A spray cleaner may be used with care Do not spray at an angle Do not allow liquid cleaners to seep into keypad Be sure to wipe away any detergent residue with a clean water dampened cloth Do not immerse Should the headset connector become dirty you may experience a scratchy or intermittent signal To clean the connector dip the non padded end of a wood
29. harged for a minimum of two hours before its first use See the section Handset Accessories for complete information about charging your handset Indications of Low Battery The Battery Pack icon on the status line of the display gives you a visual indication of the amount of charge remaining in the Battery Pack Addi tionally when the icon shows empty if the handset is in standby mode you will hear a brief modulated ring signal and the Battery Low mes sage displays The handset may not be used until charged If you are in a call soft beeps will sound first slow and then fast until the handset becomes unusable When you first start to hear the beeps you have two minutes to end the call or change the Battery Pack See the Handset Accessories section for complete information about chargers Handset Operation Basic Operation If you wantto Then Remove replace the To remove the Battery Pack Battery Pack 1 Press down on the latch on the Battery Pack at the back off the handset 2 Pull the Battery Pack towards you The Battery Pack releases outward To replace the Battery Pack 1 Slide the lip of the Battery Pack into the bottom of the cavity 2 Push the top of the Battery Pack until it snaps into place You should not have to force it into the handset T o a D lt gt s D ES 2 E Turn the handset Press and hold END Two chirps will sound on off for On one for Off If you a
30. hargers Charging status 58 Dual Charger 60 Quad Charger 61 Single Charger 59 Use of 59 61 66 Cleaning handsets and chargers 67 Conference a call 27 Config Menu Default profile settings 54 Defined 49 Entering 49 Mode 8 Options diagram 50 51 Profiles 53 68 D Data entry 55 Dialing enhanced local 37 Directory system 29 Displays Active 11 Feature Menu 11 Standby 10 E Edit Arrows during 13 Data entry 55 Emergeny Dial Push to Talk PTT Defined 45 Enhanced local dialing 37 F Features Additional Display of 28 Backlight 28 Call Logs 31 Conference call 27 Config Menu Options 50 51 Data Entry and Editing 55 Enhanced Local Dialing 37 Facility Specific 49 Headset Answer 22 Phonebook 38 Push to Talk PTT 45 Speakerphone 23 Speed dial 41 System Directory 29 Transfer a call 26 H Handset Operation Basic 19 Headset Answer a call using 22 Cleaning connector 67 Profile Setting 54 Use of 62 While charging 57 59 Hearing aids 65 Status indicators 10 12 14 Keypad System Directory 29 Cleaning 67 T Cover 62 Illustration 2 3 Transfer a call 26 Unlock 13 17 U M User profile Menu Navigation 9 Default settings 54 Messaging 8 Headsets and 62 Modes of Operation 8 Setting 53 54 N V Navigation 9 Volume Ring 23 54 P Phonebook Edit an entry 39 Save a number to 33 Summary of use 38 Profile changing 27 Push to Talk PTT Defined 45 How to use 45 Push to talk PTT How to use 47 M
31. he phonebook list by pressing the Back softkey or NavOK Edit a phonebook entry 1 Select the name to edit from the phone book list 2 Press the Edit softkey to open the Edit Number display and edit the existing number Use the Clr and Del softkeys as needed 3 Press NavOK to display the Edit Name display and edit the name 4 Press NavOK to save the changes and exit the editing screens Press the Back softkey to exit without saving the changes 39 If you wantto Then Dial phonebook Select the entry and press START or the number Spkr softkey 5 00 Select Name gt 911 lt new gt B Name Spkr Del RE D Ie oO Gm Enter a new and 1 Open the phonebook number inthe 2 Select the lt new gt option if available phonebook and press the Edit softkey to open the Enter Number display 3 Enter the name and number by following the steps for editing a name and number You must enter alphanumeric characters for the name not blank spaces Delete a phonebook 1 Open the phonebook and select the entry entry 2 Press the Del softkey to delete the entry 40 Speed dial If you want to Then Open the speed dial Press the Spdl softkey from standby mode list from standby Speed Dial Menu Assign to a key gt System Name 1 System Name 2 Name B Name T D D lt gt TD D o
32. he signal strength icon indicates the Ful 4 1 CPP strength of the signal and can assist the user in determining if the handset is moving out of range The letter A or B replaces the radio wave graphic in the signal strength icon when band roaming is active to indicate which 802 11 band the handset is currently using Missed call icon The voicemail icon is activated when a new voicemail message is received this is available when the feature is supported by the phone emulation Missed call Voicemail icon The space allocated to the voicemail icon is shared by the missed call icon If there is both a missed call and voicemail the combined icon will display The battery icon indicates the amount of charge remaining in the Battery Pack When only one level remains the Battery Pack needs to be charged The speakerphone icon displays when the speakerphone is active The line indicators are associated with telephone line status and access Indicator Function 4 Locked No Service message Up and down arrows are displayed when the menu has additional options above or below Left or right arrows are displayed when there are additional softkeys available and during editing when the cursor may be moved left or right Telephone ring icon regular telephone call is coming in Messaging ring icon call is coming in from a Messaging application The PTT ring con PTT
33. key to open the phone book list 3 Use the search routine or the Nav keys to select the desired entry ts Phonebook Select name gt 911 lt new gt 4 Press NavOK to assign the selected name to that speed dial key 5 Press NavOK again to exit to standby 43 If you wantto Then From the phonebook view number display Phonebook spdl Daniels Scott number s N E 1 Press the Spdl softkey from the view number display in the phonebook 2 When the speed dial list opens navigate to an empty slot and press NavOK This sets the speed dial key to the number in the phonebook m Edit Name Assign Speed Dial gt System Name Name Name 3 Press END to exit to standby mode and save the speed dial number assignment speed dial entries may be edited through the phonebook as described above 44 Emergency Dial Push to Talk PTT The large button on the left side of the Avaya 3645 Wireless IP Telephone may provide you with either Emergency Dial or PTT as determined and activated by the system administrator Press this button one time If Emergency Dial is active an explanatory message will be displayed Emergency Dial When Emergency Dial has been enabled the handset will dial an emer gency number when it is pressed twice within two seconds The number dialed may be found under the Config Menu System Info
34. lly Explosive Atmospheres Turn off your handset prior to entering any area with a potentially explosive atmosphere Do not remove install or charge batteries in such areas Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death Areas with potentially explosive atmospheres include fueling areas such as below decks on boats fuel or chemical transfer or storage facilities areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Areas with potentially explosive atmospheres are often posted but not always 63 D ET ES o E 5 D amp Electromagnetic Interference and Compatibility A Nearly every electronic device is susceptible to electro magnetic interference EMI if inadequately shielded designed or otherwise configured for electromagnetic compatibility Facilities To avoid electromagnetic interference and or compatibility conflicts turn off your handset in any facility where posted notices instruct you to do so Hospitals or health care facilities may be using equipment that is sensi tive to external RF energy Pacemakers The Health Industry Manufacturers Association recommends that a mini mum separation of 6 inches 15 cm be maintained between
35. nd Roaming Your wireless handset will beep when it roams between bands while in a call Use the Roam Beep option to play or inhibit the beep The signal strength icon displays the band currently in use 52 User Profile Settings Your handset ring behavior is established by five User Profiles Silent Vibrate Loud Soft and Custom The currently active user profile is shown on the standby display The ring behavior can easily be changed by pressing the Prof softkey and selecting new profile from the list while the handset is in standby mode The currently active profile is marked with an asterisk User Profiles Choose a Profile Silent Vibrate Soft Changing Ring Settings To change the ring tone or any other ring setting for any profile go to User Profiles and select the profile Select Ring Settings and then select Telephone for standard phone calls or one of the Message Alerts for text messages Then select the ring option you want to adjust See page 45 for the diagram that shows this sequence graphically 53 gt a gt D 25 m a Default Profile Settings Setting Profile Silent Vibrate Soft Loud Custom Ring Cadence Off Off Telephone Telephone Telephone Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1 Ring Volume 1 1 3 7 5 Vibrate Cadence Off Telephone Off Off Telephone Ring Delay 0 0 0 0 5 Noise Mode Normal Normal Normal Normal Normal Headset
36. o allow the handset to remain operational through speakerphone or headset use while the handset s Battery Pack is being charged The handset may also be charged while it is in standby mode or turned off Place the handset in the Single Charger facing forward While the handset is charging in standby mode it will display its extension number and Charging An animated charge icon will indicate that charging is in progress The handset is fully operational and will ring if called When the handset is charging while turned off only Charging will display and no calls will be received The dots will be racing during the charging cycle When the handset is fully charged Charge Complete will display No charging information will display during an active call T D a D gt Ie a a a 59 e a a 5 TD Dual Charger The Dual Charger is designed to charge the Battery Pack in the handset while it remains operational and also charge an additional Battery Pack in the rear charging bay The handset has charging priority when both slots are occupied Place the handset in the front slot facing forward The Battery Pack alone snaps into the charging bay as shown in the illustration The LED indicates the status of the Battery Pack in the rear bay The hand set displays its charging status as described for the Single Charger When the handset is full
37. o this handset is 555 the date is July 5 the time is 12 19 p m the user profile is Loud and the default channel Avaya 3645 model only is 1 General Press 4 or gt to dis play the second set of available softkeys Spdl Note In certain facilities the Logs softkey is absent and the Redl Redial softkey is between the Prof and softkeys 10 Feature Menu Display Example gt 2 n D gm 1 Function Menu Park Unpark Forward Directory Call Disp This display is reached by pressing the FCN key It displays a list of fea tures that may be activated while on a call Available features depend on the configuration of your communication server The up down icons indi cate that there are additional menu items The Exit softkey will take you back to the active in call display Active in call Display Active line indicator This display shows that you are on an active telephone call on line 1 Addi tional information may display about the call The available softkeys allow you to convert the call to the speakerphone transfer the call or place the call in conference Press the More softkey for additional call handling features placing a call on hold muting a call and redialing a number Hold Mute ReDr More 11 The Handset Status Bar Indicators Indicator Function p D nr Da Dal T
38. ode 8 R Ring settings changing 53 Ring Settings changing volume 23 Roam Beep 52 S Safety Electromagnetic interference 64 Explosive Atmosphere 63 Hearing aids 65 Medical devices 64 Pacemakers 64 Use while driving 65 Shortcut key 9 49 Softkey Labels 15 17 Speakerphone Icon 12 While charging 57 59 Speed dial 41 Standby Mode 8 69 21 601633 Issue 3 June 2010
39. options Swivel carrying case Black leather case with keypad cover and swivel style quick release belt clip Rugged holster Black holster with belt clip Cord lanyard Nylon cord lanyard with quick disconnect Coiled lanyard Plastic coiled lanyard with clothing clip Headsets Avaya offers optional headsets for use in noisy environments or if you need to have your hands free while talking on the handset To use the headset simply plug it into the jack on the right side of the handset While using headset the handset will ring according to the user profile setting established in the Headset Speaker Ring option The exter nal ring will ring according to the setting of the profile The headsets offered by Avaya are specially designed to work properly with the Avaya 3641 3645 Wireless IP Telephone Avaya does not recommend using other headsets 62 Safety Information 4 WARNING Changes or modifications to this equipment that are not approved by Avaya may cause this equip ment to fail to comply with part 15 of the FCC rules voiding the user s authority to operate this equipment WARNING Avaya products contain no user serviceable parts inside Refer servicing to qualified service personnel It is recommended that standard acceptance proce dures be followed prior to operating this equipment in proximity of life support systems Earpiece may retain magnetic objects Operational Warnings Potentia
40. re e Maximum Battery Pack performance is achieved after a few charge discharge cycles e f multiple Battery Packs are supplied with your handset Polycom recommends that each be fully charged upon receipt to prolong bat tery life Battery Packs will slowly lose charge if unused To maintain battery potential charge unused Battery Packs occasionally or alter nate Battery Pack use e After a length of time Battery Packs will lose the ability to maintain a charge and to perform at maximum capacity and will need to be replaced This is normal for all batteries e Overnight charging is best done while the handset is turned off e ifthe handset does not charge clean Battery Pack charger and handset contacts with an alcohol swab e When the handset is properly seated the backlight comes on briefly and the handset beeps to indicate that charging has begun e Any battery which exhibits swelling cracking or other abnormality should be disposed of promptly and properly e If your Battery Pack requires replacement contact your system administrator About Chargers Three charger models are available for the Avaya 3641 3645 Wireless IP Telephone The Single Charger will charge a single handset with an installed Battery Pack The Dual Charger will charge the handset and a spare Battery Pack The Quad Charger can charge up to four Battery Packs t a time Any Avaya 3641 3645 Battery Pack can be charged in any harger a The Single and
41. re in a call hang up first then turn off the handset Lock Unlock the Lock Press the Unik softkey then to keypad unlock the keypad Unlock While in Standby mode press the Cfg softkey then NavOK to manually lock the keypad 19 If you wantto Then Select Line 1 Press START and press LINE to display the first 4 line appearances Press LINE again to display any remaining lines 2 f multiple lines are available your hand set will default to line 1 If a different line is desired press LINE and the number key corresponding to the desired line You will hear a dial tone Exit the LINE menu by pressing the Exit softkey then END S D fay oO pz EJ m 20 If you want to Then Place call 1 To dial a number follow any one of these sequences Press START or the Spkr softkey wait for a dial tone then dial the extension or number To redial the last number called press START then press the More soft key and then press the ReDI softkey From standby mode press the keypad to enter up to 28 numbers then press START or the Spkr softkey e Press the PhBk softkey from standby mode highlight the name and press START or the Spkr softkey Press and hold the speed dial key assigned to the number Press Logs select a call log and select the number you wish to call and press START or the Spkr softkey This option is locally enabled or dis abl
42. ts If Ring and Vibrate Cadences are turned off the Ring Delay option will not appear on the menu 50 continued from previous page 1 I Phone Setti one asung Keypad Autolock Languages Display Contrast Use Hearing Aid Use No Hearing Aid Startup Song Play Inhibit 1 nable Disable oam Beep ay Inhibit UD my Push to talk Default Channel Subscribed Channels PTT Audio Volume PTT Tone Volume gt a lt i m D D a System Info Phone IP Address OAI IP Address SVP IP Address Call Server IP Call Server Port Firmware Version Emergency Dial User Name Push to talk will appear on the Config menu only if activated by the system administrator gt f Predial is disabled speed dial calls cannot be made from standby mode 51 ES E E e gt Toggle Options Some menu options that have only two possibilities operate on a toggle basis The current setting is shown on the second row of the display called the info line Press NavOK to toggle between the settings For example when Ring in Headset is the menu option Currently Speaker will show on the info line If you select Ring in Headset Currently Headset will show on the info line and the menu option will toggle to Ring in Speaker to m User Profiles 3 Currently Speaker Ring in Headset Warning Tones Key Tones Push to talk Ba
43. ubsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web Sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Introduction Your Avaya 3641 3645 Wireless IP Telephone is
44. y charged or is removed the Battery Pack will begin charging Note that the time it takes for the Battery Pack to charge will be length ened if its charging cycle is interrupted by the placement of a handset in the front slot 60 Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs It may be mounted on a horizontal or vertical surface The Battery Pack snaps into the charging slot The LED above the occupied bay indicates the charging status of the Battery Pack in the bay 4j A flashing LED may indicate a Battery Pack failure Verify the condition of the Battery Pack by the following procedure before replacing it First check the Battery Pack in a different bay or substitute another charger and repeat the operation that caused the failure If the same Battery Pack lights a steady LED when inserted in a different bay or charger the first charger may be faulty Contact your system administrator for service information 61 T D a D gt Ie a a a o a e a TD BE Carrying Options The following options are available for handset protection and easy hand set carrying and removal Belt clip Spring loaded plastic belt clip that attaches to the back of the handset Swivel belt clip Swivel style belt clip that attaches to the back of the handset with full 360 degree swivel or eight position ratchet
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