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4600 Series IP Telephone Installation

1. where n is the percentage of the file that has been stored and x i s the number of seconds that have elapsed This will usually take longer than it took to download the file The phone is reset so that the new system specific application file can be executed Continue with the next procedure Latest Boot File and System Specific Application File Already Loaded NOTED This happens with normal resets 1 The following message is displayed Restarting While the hardware is being initialized the following message is displayed Initializing Scenarios for the Restart Process A 6 10 Upon completion of registration dial tone is available on the telephone Appendix A Restart Scenarios While either the application file is uncompressed into RAM the following message is displayed Loading kkkkkkkkkkkk Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening When control is passed to the code in RAM the following message is displayed Starting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTED gt The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC Th
2. The following message is displayed while the application file is stored in flash memory Saving to flash N X SECS where n is the percentage of the file that has been stored and x i s the number of seconds that have elapsed This will usually take longer than it took to download the file Scenarios for the Restart Process A 3 4600 Series IP Telephone Installation Guide 11 12 13 14 15 16 17 18 The following message is displayed while the phone is reset so that the application file can be executed Restarting While the hardware is being initialized the following message is displayed Initializing While either the new application file is uncompressed into RAM the following message is displayed Loading kkkkkkkkkkkk Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening When control is passed to the software that was just loaded the following message is displayed Starting While the entire flash memory is erased in preparation for rewriting the code the following message is displayed Clearing n X secs where n is the percentage of memory erased and x is the number of elapsed seconds during erasing While the boot code is rewritten the following message is displayed Updating N X SECS where n
3. The new value is saved and the user interface is restored to its previous state Static Addressing Installation 3 8 Chapter 3 Local Administrative Options Reset System Values Use the following procedure to reset all system initialization values to the application software default values A WARNING This procedure erases all static information without any possibility of recovering the data 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 3 7 3 8 Mute RESET NOTED Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text is displayed left justified at the top of the display Reset values no yes A warnina As soon as you press the button all static information will be erased without any possibility of recovering the data 2 Press the button to reset values to their defaults or the button to continue The following text is displayed left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt is displayed Restart phone no yes 3 Press the key to terminate the
4. This document is provided with the DEFINITY Release 8 4 product DEFINITY Documentation Release 9 This document describes how to administer a DEFINITY switch with Release 9 software This document is provided with the DEFINITY Release 9 product DEFINITY Documentation Release 10 This document describes how to administer a DEFINITY switch with Release 10 software This document is provided with the DEFINITY Release 10 product Avaya MultiVantage Software Documentation Release 11 This document describes how to administer a switch with Avaya MultiVantage Release 11 software and is available online by selecting Product Documentation at the web site listed above under Online Documentation Online Documentation 1 4 Chapter 1 Introduction These documents are available on the web site listed above under Online Documentation 4600 Series IP Telephone Safety Instructions For 4602 4606 4612 4620 4624 4630 IP Telephones Issue 1 July 2002 555 233 779 This document contains important user safety instructions for the 4600 Series IP Telephones 30A Switched Hub Set Up Quick Reference Issue 2 July 2002 Comcode 700234750 Document Number 555 236 700 4600 Series IP Telephone LAN Administrator s Guide 555 233 507 This document describes how to administer DHCP TFTP and other servers as appropriate for the 4600 Series IP Telephones It also provides troubleshooting guidelines for the 4600 Series IP Telephones and for the DHC
5. 5 modular line cord for the connection from the IP Telephone to the Ethernet wall jack m 4600 Series IP Telephone Safety Instructions For 4602 4606 46 12 4624 4620 4630 IP Telephones 555 233 779 m Power Brick 4630 IP Telephones only m Stylus 4630 IP Telephones only Optional Items for Some IP Telephones O 14 If applicable to your current installation verify that the following equipment is present m 30A Switched Hub applicable to the 4606 4612 4624 4630 only Pre Installation Checklist 2 3 4600 Series IP Telephone Installation Guide Assembling the 4600 Series IP Telephone Powering the 4600 IP Telephone There are two options for powering the 4602 4606 4612 4620 4624 IP Telephones and only one way to power the 4630 IP Telephone All 4600 Series IP Telephones can be locally powered with a Telephone Power Module DC power jack available separately In addition the 4602 4606 4612 4620 4624 IP Telephones support IEEE 802 3af standard LAN based power Before installing a 4602 4606 4612 4620 4624 IP Telephone verify with the LAN administrator whether the LAN supports IEEE 802 3af and if so whether the telephone should be powered locally or via the LAN Use the following procedure to assemble the 4600 Series IP Telephone NOTE If your installation includes a 30A Switched Hub follow the installation instructions included in the Switched Hub box NOTED The last step in assembling the 4600 Series IP Telephone must be
6. Resolution Protocol used to verify that the IP address provided by the DHCP server is not in use by another IP Telephone CLAN DHCP DiffServ IETF LAN MAC QoS RRQ TCP IP TFTP UDP VLAN Chapter 1 Introduction Control LAN type of TN799 circuit pack Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management Differentiated Services an IP based QOS mechanism Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Media Access Control ID of an endpoint Quality of Service used to refer to a number of mechanisms intended to improve audio quality over packet based networks Read Request packet a message sent from the 4600 Series IP Telephone to the TFTP server requesting to download the upgrade script and the application file Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to the IP Telephones User Datagram Protocol a connectionless transport layer protocol Virtual LAN Conventions Used in This Guide This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions NOTED This symbol precedes additional information about a topic This information is
7. Series IP Telephone self test procedures press the following sequence of keys on the faceplate of the telephone Mute 8 3 7 8 Mute TE S T NOTED Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The telephone illuminates each column of red and green LEDs associated with administrable buttons sequentially for 0 5 second from left to right across the telephone in a repeating cycle The Speaker Mute LED and the message waiting LED are illuminated along with the closest column of LEDs Buttons generate a button click if pressed but do not generate any system specific signaling messages DTMF or invoke speakerphone or mute operation Telephones with displays display the following text left justified at the top of the display for 1 second after self test is invoked Self test end For 4602 4606 461 2 4620 4624 IP Telephones a block character all pixels on is then displayed in all display character locations for 5 seconds Display of the block character is used to find bad display pixels For a 4630 IP Telephone all pixels are on and the display should be solid white for 5 seconds One of the following is displayed If self test passes Self test passed end If self test fails Self test failed end 4 To
8. applying power either by plugging the power cord into the power source local powering or plugging the modular line cord into the Ethernet wall jack IEEE powering Be careful to use the correct jack when plugging in the telephone The jacks are located on the back of the telephone housing The left jack is for the primary Ethernet cable and the right jack is for the secondary Ethernet cable connected to the PC These jacks are flanked by icons to represent their correct use Refer to Figure 2 1 for an illustration of how to connect cords to jacks on the 4602 4606 461 2 4624 IP Telephones Refer to Figure 2 2 and Figure 2 3 for illustrations of cord to jack connection options on the 4620 IP Telephone and to Figure 2 4 for an illustration of how to connect cords and jacks on the 4630 IP Telephone Assembling the 4600 Series IP Telephone 2 4 Chapter 2 4600 Series IP Telephone Installation j 0 0 7 A o x ae RI WO Ta d O S a m m m m optional facultatif optionale opcional DSS 4624 Figure 2 1 Connection Jacks on a 4602 4606 4612 4624 IP Telephone 1 Plug one end of the H4DU 4 conductor coiled handset cord into the telephone and the other end into the handset Plug one end of the first Category 5 modular line co
9. being used m Use the ADDR option to verify IP addresses m Use the QOS option to verify QoS parameters Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide Introduction 4 1 4600 Series IP Telephone Installation Guide 3 Ifthe 4600 Series IP Telephone is not communicating with the system DHCP TFTP or DEFINITY MultiVantage make a note of the last message that was displayed and consult the system administrator 4 If you are expecting the telephone to be IEEE powered verify with the LAN administrator that IEEE power is indeed supported on the LAN DTMF Tones The failure to hear DTMF tones sent by a far end 4600 Series IP Telephone does not require any action on the user s part The TN2302AP board does not pass in band DTMF tones Power Interruption If power to a 4600 Series IP Telephone is interrupted while the telephone is saving the application file the TFTP application may hang If this occurs restart the TFTP server The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions NOTED Also use the ADDR option to view IP addresses see Static Addressing Installation in Chapter 3 These may have been entered incorrectly Verify whether you were provided with correct IP addresses 1 While the phone is on hook and idle press the following sequence of keys on the fa
10. is displayed CallSvPort nnnnn New _ where nnnnn is the value of the Management Complex call server gatekeeper transport layer port number a value between 0 and 65535 Enter the appropriate value for the port number followed by the button The following message is displayed Router nnn nnn nnn nnn nnn nnn nnn nnn New _ or Router _ where nnn nnn nnn nnn is the value of the Gateway router IP address Enter the IP address of the Gateway router followed by the button The following message is displayed Mask nnn nnn nnn nnn nnn nnn nnn nnn where nnn nnn nnn nnn is the value of the IP netmask Enter the IP netmask followed by the button The following message is displayed FileSv nnn nnn nnn nnn nnn nnn nnn nnn where nnn nnn nnn nnn is the value of the TFTP server IP address Enter the IP address of the TFTP server followed by the button One of the following texts is displayed left justified at the top of the display depending on the current status of 802 1Q If 802 1Q is off 802 1Q o0ff l on 0K If 802 1Q is on 802 19 on O off OK Static Addressing Installation 3 4 Chapter 3 Local Administrative Options 8 Pressthe 10r0 button to turn 802 1Q on or off respectively The display is updated to show the current status of 802 1Q Press the button to continue the procedure without changing th
11. is the percentage of boot code rewritten and x is the number of elapsed seconds during rewriting When the new boot code has been successfully written into the flash memory the application corrupts its own checksum stored in flash and resets the phone so that the latest system specific application file can be downloaded Continue with the next procedure Scenarios for the Restart Process A 4 Appendix A Restart Scenarios Latest Boot File Loaded No Application File or Application File Needs to be Upgraded NOTED This happens with normal application file upgrades 1 The following message is displayed Restarting While the hardware is being initialized the following message is displayed Initializing While either the application file if there is one or the boot code is uncompressed into RAM the following message is displayed Loading KRKKKKRKKKER Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening When control is passed to the code in RAM the following message is displayed Starting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTED The Ethernet speed indicated is the LAN interface speed for both
12. procedure without restarting the telephone Static Addressing Installation 3 9 4600 Series IP Telephone Installation Guide Restart the Telephone Use the following procedure to restart the telephone 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 3 7 3 8 Mute RESET NOTED Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text is displayed left justified at the top of the display Reset values no yes 2 Pressthe button to reset values to their defaults or to continue If you press the button the following text is displayed left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt is displayed Restart phone no yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files Refer to Appendix A Static Addressing Installation 3 10 Chapter 3 Local Administrative Options Self Test Procedure To invoke 4600
13. software for Release 8 4 or later MultiVantage Release 11 supports the 4602 and 4620 IP Telephones NOTED For Release 1 1 of the 4600 Series Telephones the DEFINITY switch must have Release 9 software For Release 1 5 of the 4600 Series Telephones the DEFINITY switch must have Release 9 5 software For Release 1 6 of the 4600 IP Series Telephones and for support of the 4630 IP Telephone the DEFINITY switch must have Release 10 software For Release 1 7 of the 4600 IP Series Telephones and for support of the 4602 and 4620 IP Telephones the DEFINITY MultiVantage switch must have Release 11 software O 2 The following two circuit packs are installed on the switch m TN2302 IP Media Processor circuit pack m TN799B Control LAN CLAN circuit pack O 3 Ensure that all required parameters are configured correctly For MultiVantage see the MultiVantage documentation For the DHCP and TFTP see Troubleshooting Guidelines in the 4600 Series IP Telephone LAN Administrator s Guide O 4 The DHCP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator s Guide O 5 The TFTP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator s Guide O 6 The upgrade script and application files are loaded correctly on the TFTP server i 7 If applicable the LDAP HTTP DNS Voice Mail and or Web Messaging servers are administered as described in the 4600 S
14. that Industry Canada approved the equipment Le Pr sent Appareil Nom rique n met pas de bruits radio lec triques d passant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le Industrie Canada Trademarks DEFINITY is a registered trademark of Avaya Inc MultiVantage is a trademark of Avaya Inc Ordering Information Call Avaya Publications Center U S and Canada Voice 1 800 457 1235 Outside U S and Canada Voice 1 410 568 3680 U S and Canada Fax 1 800 457 1764 Outside U S and Canada Fax 1 410 891 0207 Write GlobalWare Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Manager Email totalware gwsmail com For additional documents refer to the section in Chapter 1 titled Related Documents An online copy of this and other related Avaya product documentation can be found at http www avaya com support Obtaining Products To learn more about Avaya products and to order products access the Avaya web site at http www avaya com Or call the following numbers customers 1 800 451 2100 account executives 1 888 778 1880 voice or 1 888 778 1881 fax European Union Declaration of Conformity The CE mark affixed to the equipment means that it con forms to the referenced European Union EU Directives listed below EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC For mor
15. the telephone and any attached PC The software checks whether sufficient IP address information has been downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message is displayed while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes Scenarios for the Restart Process A 5 4600 Series IP Telephone Installation Guide Ta 10 11 The following message is displayed while the TFTP process is invoked TFTP ping 1 WWW XXX YYY ZZZ The number of pings is incremented once per second until the TFTP server responds The following message is displayed while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received where n is the number of KBs that have been downloaded The script file is processed and the software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an application file that will replace the boot code The following message is displayed while the application file is downloaded into RAM app_filename n KB received where n is the number of KBs that have been downloaded The following message is displayed while the application file is stored in flash memory Saving to flash N X SECS
16. AVAYA 4600 Series IP Telephone Installation Guide 555 233 128 Issue 1 7 July 2002 Copyright 2002 Avaya Inc All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Avaya Web Page The world wide web home page for Avaya is http www avaya com Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications sys tem by an unauthorized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there is a risk of toll fraud asso ciated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications ser vices Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance and are in within the United States call the Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 If you need technical support or assis tance and are outside of the United States contact the equipment vendor from whom you purchased your equipment service main tenance contract If you need to report toll fraud issues regarding a public telephone contact the in country telephone service pro vider Providing Telecommunications Security Telecommunications se
17. In addition you must have the values for the following parameters Failure to do so may cause errors during data entry which will prevent the telephone from working and may have a negative impact on your network Print copies of this checklist for each subnet O 1 The IP Address of the call server gatekeeper 0O 2 The transport layer port number of the Address of the Management Complex call server gatekeeper Although this may be a value between 0 and 65535 the default value is 1719 and should not be changed unless this conflicts with an existing port assignment O 3 The IP Address of the gateway router Pre Installation Checklist for Static Addressing 3 2 Chapter 3 Local Administrative Options O 4 The lP netmask O 5 The IP Address of the TFTP server Static Addressing Installation The usual way to assign IP addresses to IP Telephones is the automatic method described in Chapter 2 Dynamic Addressing Process There may be times however when manual assignment of IP addresses is desired A WARNING Static addressing is necessary when a DHCP server is unavailable Due to the difficulties associated with static addressing it is very strongly recommended that a DHCP server be installed and that static addressing be avoided NOTED The displays on the 4602 4612 4620 4624 and 4630 IP Telephones accommodate up to 24 characters per line The display on the 4606 telephone accommodates up to 16 characters per lin
18. P and TFTP servers a detailed Management Information Base MIB for customers with SNMP tools and information on how to administer advanced applications for the 4620 and 4630 IP Telephones 4602 IP Telephone User s Guide 555 233 780 This document provides detailed information about using the 4602 IP Telephone 4606 IP Telephone User Guide 555 233 765 Int l 555 233 769 This document provides detailed information about using the 4606 IP Telephone 4612 IP Telephone User Guide 555 233 766 Int l 555 233 770 This document provides detailed information about using the 4612 IP Telephone 4620 IP Telephone User Guide 555 233 781 This document provides detailed information about using the 4620 IP Telephone 4624 IP Telephone User Guide 555 233 768 Int l 555 233 771 This document provides detailed information about using the 4624 IP Telephone 4630 IP Telephone User Guide 555 233 764 This document provides detailed information about using the 4630 IP Telephone Customer Support For support for your 4600 Series IP Telephones call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http www avaya com support Customer Support 1 5 4600 Series IP Telephone Installation Guide Customer Support leer eee _ _ _e TT TE cazzo _ _0 0_ r r _aaa r e eii 1 6 Chapter 2 4600 Series IP
19. Telephone A 6 second timeout is in effect between button presses after the Hold button is pressed if a valid button is not pressed within 6 seconds of the previous button the collected digits are discarded and no administrative option is invoked Introduction 3 1 4600 Series IP Telephone Installation Guide 2 Attempts to enter invalid data are rejected and the phone emits an error beep 3 Ifa numeric digit is entered for a value or for a field of an IP address or subnet mask after only a zero has been entered the new digit will replace the zero 4 Pressthe button to go to the next step 5 To backspace within a field see the chart below depending on the type of phone being installed IP Telephone 4602 4606 4612 4624 4620 4630 Backspace Alternative Speaker button Conference button Left most softkey or Previous button Left most softkey or Previous button Left most softkey Headset button When you press the applicable button or key the most recently entered digit or period is erased from the display and the cursor is left in the erased character s former position Pre Installation Checklist for Static Addressing Before performing static addressing on the 4600 Series IP Telephone verify that all of the requirements listed in the Requirements to Verify about the Network section of the Pre Installation Checklist in Chapter 2 have been met other than item 4 referring to the DHCP server
20. Telephone Installation Introduction The 4600 Series IP Telephone product line uses Internet Protocol IP technology with Ethernet interfaces The IP telephones supplement the existing DEFINITY MultiVantage IP Solutions platform The 4600 Series IP Telephones support DHCP and TFTP over IPv4 UDP which enhance the administration and servicing of the phones These phones use DHCP to obtain dynamic IP addresses and TFTP to download new versions of software for the phones The 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC using the telephone s built in hub For information on Voice over IP see the 4600 Series IP Telephone LAN Administrator s Guide In compliance with Australian law the following information is provided This equipment shall be installed and maintained by trained service personnel All the input output ports are classified as Safety Extra Low Voltage SELV in the meaning of IEC 60950 To maintain safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240Vac rms to any primary mains circuitry and 120Vac rms to any Telecommunication network circuitry To ensure the above conditions are adhered to only interconnect the equipment with the already approved certified equipmen
21. ceplate of the telephone Mute 8 4 3 9 Mute VI E W NOTED Press the Mute button momentarily Do not press this key while pressing other keys The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text is displayed left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair from the list below returning to the first pair after the last pair has been displayed Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The View Administrative Option 4 2 Chapter 4 Troubleshooting Guidelines The names and values are displayed in the following order Table 4 1 Parameter Values Name System Value Format Model 46ccDcecc up to 8 ASCII graphics characters Market domestic Only one value is displayed export Phone SN ccecccecccece Phone Serial Number up to 18 ASCII graphic cceccecce characters PWB SN ececcececccce Printed Wiring Board circuit board Serial Number ececccce up to 18 ASCII graphic characters PWB comcode ececcccce 9 ASCII numbered characters MAC address 00 60 1D hh hh hh filenamel exe filename2 exe Error Messages Each octet of the MAC address is displayed as a pair of hexadecimal nu
22. cultatif optionale opcional Figure 2 3 Connection Jacks on a 4620 IP Telephone Option B Assembling the 4600 Series IP Telephone 2 7 A 7 optional facultatif optionale opcional 4600 Series IP Telephone Installation Guide Figure 2 4 Connection Jacks on a 4630 IP Telephone Assembling the 4600 Series IP Telephone 2 8 Chapter 2 4600 Series IP Telephone Installation Dynamic Addressing Process NOTED Before beginning this process you must have an extension number for the IP Telephone and the DEFINITY MultiVantage security code password for that extension The following description of the process of installing the IP telephones assumes that the process is executed successfully Only an initial installation out of the box is described For errors that may be encountered during the process and the messages displayed see Chapter 4 Troubleshooting Guidelines When you plug the IP Telephone set into the Ethernet wall jack the following process takes place NOTED If the application has already been downloaded the whole process takes approximately 1 to 2 minutes after the phone is plugged in For an initial installation including download of the application the process may take 5 10 minutes The duration is based o
23. curity of voice data and or video commu nications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your com pany s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunica tions equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time mul tiplexed and or circuit based or asynchronous character mes sage or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equip ment Theft such as of intellectual property financial assets or toll facility access e Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions asso ciated with your system and or its networked equipment Also realize that if such an intrusion should
24. e Here and in the examples below the example on the left shows the display on the 4602 4612 4620 4624 and 4630 telephones and the example on the right shows the display on the 4606 telephone Use the following procedure to invoke manual address information programming 1 Start manual address programming by performing one of the following steps a During normal DHCP processing press the key before the DHCP process completes or b While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 3 3 7 Mute A D DR NOTED Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following message is displayed Phone nnn nnn nnn nnn nnn nnn nnn nnn New or Phone _ where nnn nnn nnn nnn is the value of the telephone Static Addressing Installation 3 3 4600 Series IP Telephone Installation Guide Enter the IP address for the telephone followed by the button The following message is displayed CallSv nnn nnn nnn nnn nnn nnn nnn nnn where nnn nnn nnn nnn is the value of the call server gatekeeper IP address Enter the IP address for the gatekeeper followed by the button The following message
25. e displayed status of 802 1Q The following text is displayed left justified at the top of the display VLAN ID dddd New _ where dddd is the value of the 802 1 VLAN ID 9 Entera valid value between 0 and 4095 for the new value of the 802 1 VLAN ID The following message is displayed Save new values no yes 10 Press the button to save the new values you have entered The following message is displayed New values being saved Once the new values are stored the telephone is reset If a new boot program is downloaded from the TFTP server after you enter static addressing information you will need to reenter your static addressing information QOS Option Setting Administering QOS options is not mandatory but it is highly recommended Use the following procedure to set Quality of Service QOS options 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 6 7 Mute QO S NOTED Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text is displayed left justified at the top of the display L2 audio d New _ where d is the value of the 802 1 audio parameter Static Add
26. e information on standards compliance contact your local distributor Contents Chapter 1 Chapter 2 Chapter 3 Introduction m About This Guide 1 1 Intended Audience 1 1 m Document Organization 1 1 Change History 1 2 Terms Used in This Guide 1 2 Conventions Used in This Guide 1 3 m Online Documentation 1 4 a Related Documents 1 4 Customer Support 1 5 4600 Series IP Telephone Installation m Introduction 2 1 IP Telephone Models 2 1 Software 2 2 a Pre Installation Checklist 2 2 m Assembling the 4600 Series IP Telephone 2 4 Powering the 4600 IP Telephone 2 4 m Dynamic Addressing Process 2 9 Local Administrative Options Introduction 3 1 Entering Data for Administrative Options 3 1 Pre Installation Checklist for Static Addressing 3 2 Static Addressing Installation 3 3 QOS Option Setting 3 5 Secondary Ethernet Hub Interface Enable Disable 3 7 Site Specific Option Number Setting 3 8 Reset System Values 3 9 Restart the Telephone 3 10 Self Test Procedure 3 11 July 2002 5 Contents Chapter 4 Troubleshooting Guidelines m Introduction 4 1 m Error Conditions 4 1 DTMF Tones 4 2 Power Interruption 4 2 m The View Administrative Option 4 2 Error Messages 4 3 R Appendix A Restart Scenarios m Scenarios for the Restart Process A 1 Restart the Telephone A 1 Boot file Needs to be Upgraded A 2 Latest Boot File Loaded No Application File or Application File Needs to be Upgraded A 5 Lat
27. e of the following options NOTE To set parameters for all 4600 Series IP Telephones that download their upgrade script and application files from the same TFTP server you can modify the upgrade script See the section on Customizing the Upgrade Script File in Chapter 4 of the 4600 Series IP Telephone LAN Administrator s Guide A warninc Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options will cause upgrades to work differently than if they are administered dynamically The values assigned to options in static administration will not be changed by upgrade scripts They will remain active for the IP Telephone until a new boot file is downloaded Aside from SSON these option setting procedures are to be used only if you are using static addressing and as always only if instructed by the system or LAN administrator Do not use these option setting procedures aside from SSON if you are using DHCP the Dynamic Addressing Process as indicated in Chapter 2 Dynamic Addressing Process Entering Data for Administrative Options This section describes how to enter data for the administrative options at All local procedures are invoked by pressing the Hold or Mute button up to 7 numeric dial pad buttons and the button Since the 4630 IP Telephone does not have a dedicated Hold button you must use the Mute button to access these options on the 4630 IP
28. e software checks whether sufficient IP address information has been downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message is displayed while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes The following message is displayed while the TFTP process is invoked TFTP ping 1 WWW XXX YYY ZZZ The number of pings is incremented once per second until the TFTP server responds The following message is displayed while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received where n is the number of KBs that have been downloaded The script file is processed and the software determines that the name of the boot code file in the telephone BOOTNAME is the latest version and the name of the application file in the telephone is the same as APPNAME System specific registration with the DEFINITY MultiVantage server is invoked Scenarios for the Restart Process A 7 4600 Series IP Telephone Installation Guide Tr E ee _ te e ro mee Scenarios for the Restart Process A 8
29. eries IP Telephone LAN Administrator s Guide This is a consideration only for 4630 installations Pre Installation Checklist 2 2 Chapter 2 4600 Series IP Telephone Installation O 8 If applicable the WML server is administered as described in the 4600 Series IP Telephone LAN Administrator s Guide This is a consideration only for 4620 installations NOTED Any or all of the servers mentioned above in items 4 8 can be co resident on the same hardware Requirements to Verify for Each IP Telephone O 9 You have an extension number and a DEFINITY MultiVantage security code password for each IP Telephone O 10 A Category 5 LAN jack is available at each phone site O 11 Electrical power is provided to each telephone by a Telephone Power Module DC power jack must be ordered separately unless the 4602 4606 4612 4620 4624 will be supplied by IEEE standard power from the LAN in which case no power module is required NOTED The 4630 IP Telephone does not support IEEE standard power and therefore requires the Power Module O 12 1 Category 5 modular line cord is available for the connection between the IP Telephone and the PC 1 13 Verify that the 4600 Series IP Telephone package includes the following components m 1 telephone set m 1 AB1C handset or AK1A handset for 4602 or 4620 IP Telephones m 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone and the handset m 1 Category
30. es an overview of the 4600 Series IP Telephone Installation Guide Describes the equipment and resources that are required to properly install and operate the 4600 Series IP Telephones Provides instructions on installing the telephones out of the box Describes how to set local administrative options when instructed to do so by the system or LAN administrator Describes error conditions and messages that may occur during the installation of the 4600 Series IP Telephones Explains the different scenarios possible for the sequence of the restart process This document was issued for the first time in November 2000 This version of the document revised and issued in April 2001 supports through DEFINITY Release 9 This version of the document revised and issued in June 2001 supports through DEFINITY Release 9 5 This version of the document revised and issued in December 2001 supports through DEFINITY Release 10 as well as supporting the addition of the 4630 IP Telephone to the 4600 IP Telephone Series This is the current version of this document issued in July 2002 This document supports through MultiVantage Release 11 as well as supporting the addition of the 4602 and 4620 IP Telephones to the 4600 IP Telephone Series 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QOS mechanism usually referred to as 802 1p but the content of 802 1p is now incorporated in 802 1D Address
31. est Boot File and System Specific Application File Already Loaded A 6 6 July 2002 Chapter 1 Introduction About This Guide This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot problems with the telephones The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform NOTED Unless otherwise indicated references in this document to the DEFINITY servers also refer to the MultiVantage media servers Intended Audience This document is intended for personnel installing the 4600 Series IP Telephones A CAUTION Many of the products mentioned in this document are not supported by Avaya Care should be taken to ensure there is adequate technical support available for the servers involved including TFTP and DHCP servers If the TFTP or DHCP or other servers are not functioning correctly the IP Telephones may be unable to operate correctly About This Guide 1 1 4600 Series IP Telephone Installation Guide Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 4600 Series IP Telephone Installation Chapter 3 Local Administrative Options Chapter 4 Troubleshooting Guidelines Appendix A Scenarios for the Restart Process Change History Issue 1 0 Issue 1 1 Issue 1 5 Issue 1 6 Issue 1 7 Terms Used in This Guide 802 1p 802 1Q ARP Document Organization 1 2 Provid
32. g documentation CAUSE The PBX rejects the registration request RESOLUTION Verify DEFINITY MultiVantage Administration to ensure the telephone s proper IP address extension and password are being used CAUSE The PBX does not recognize the set type RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephone for the IP address and extension Error Messages 4 6 Appendix A Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files This appendix explains the different scenarios possible Restart the Telephone Use the following procedure to restart the telephone 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 3 7 3 8 Mute RESET NOTED Press the Mute button momentarily Do not press this key while pressing other keys The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text is displayed left justified at the top of the display Reset values no yes 2 Press the button to continue the procedure The following text is displayed left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are re
33. he following message is displayed 46xxUPGRADE SCR n KB received where n is the number of KBs received from the TFTP server While the application file is downloaded to the IP Telephone the following message is displayed filename n KB received where n is the number of KBs received from the TFTP server While the application file is saved in flash memory the following message is displayed Saving to flash 1 1 secs with the percentage of the file and the number of elapsed seconds incremented as the application file is stored in flash memory The phone contacts the DEFINITY MultiVantage server and attempts to log in The following prompt for an extension is displayed Extension nnnnnn OK NEW _ Enter a new extension ending with the button If the extension is not in use the following prompt for a password is displayed Password _ OK Enter the password ending with the button While the telephone s extension is visible as you enter it the password is displayed as asterisks The system determines whether the extension is in use Successful completion of this process causes the dial tone to be available The IP Telephone has been installed successfully Dynamic Addressing Process 2 10 Chapter 3 Local Administrative Options Introduction After you have successfully installed an IP Telephone you may be instructed to administer on
34. ic Addressing Installation CAUSE The PBX does not recognize the password entered RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately CAUSE Most likely the number of IP endpoints on the PBX is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server TFTP server or the PBX and was not successful The resource being called upon should be checked for its availability If it appears operational and properly linked to the network verify addressing is accurate and a communication path exists in both directions between the telephone and the resource Error Messages 4 5 4600 Series IP Telephone Installation Guide Table 4 2 Possible Error Messages During Installation of 4600 Series IP Telephones Continued Error Message Cause Resolution System Error Timeout Error Undefined Error Resource Error Wrong Set Type CAUSE The PBX has an unspecified problem RESOLUTION Consult DEFINITY MultiVantage Administration and Troubleshooting documentation CAUSE Protocol timeout error RESOLUTION Retry If failure continues check network congestion addresses etc to identify cause of timeout CAUSE The PBX has rejected registration for an unspecified reason RESOLUTION Consult DEFINITY MultiVantage Administration and Troubleshootin
35. lue being saved The new values are saved and the user interface is restored to its previous state Static Addressing Installation 3 7 4600 Series IP Telephone Installation Guide Site Specific Option Number Setting A WARNING Do not perform this procedure if you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Use the following procedure to set the Site Specific Option Number SSON 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 7 6 6 Mute SS O N NOTED Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text is displayed left justified at the top of the display SSON ddd New _ where ddd is the value of SSON 2 Enter a valid value between 128 and 255 for the SSON If a value different from the current value of SSON is entered the following text is displayed left justified at the top of the display Save new value no yes Press the button to terminate the procedure or the button to save the new value If you press the button the following text is displayed New value being saved
36. mbers up to 16 ASCII graphic characters Out of the box there will be only one filename exe After installation there should be two filenames If there is only one installation has failed Verify the problem and then re install the telephone The 4600 Series IP Telephones issue messages in English only The IP Telephones also display messages from the switch which outside the United States may issue messages in the local language Table 4 2 Possible Error Messages During Installation of 4600 Series IP Telephones Error Message Cause Resolution Checksum error CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize Error Messages 4 3 4600 Series IP Telephone Installation Guide Table 4 2 Possible Error Messages During Installation of 4600 Series IP Telephones Continued Error Message Cause Resolution DHCP CONFLICT to program Discovering Extension Error Extension in Use Failed to set phone IP address File too large Cannot save file Gateway Error Error Messages 4 4 CAUSE At least one of the IP address offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP address es CAUSE The 46xx telephone is attempting to find a DHCP server RESOLUTION If this message appears for more than a few seco
37. n LAN loading how many phones are being installed at once and similar factors 1 The telephone activates the Ethernet line interface the secondary Ethernet jack and dial pad input to allow the invocation of procedures as soon as possible after power up or a reset The telephone detects and displays the speed of the Ethernet interface in Mbps that is 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTED The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC 2 The IP telephone sends a request to the DHCP server and invokes the DHCP process The following message is displayed DHCP s secs to program where s is the number of seconds that have elapsed since DHCP was invoked 3 The DHCP server provides IP addresses for the following m The IP Telephone m The TFTP server m The TN799 Control LAN CLAN circuit pack on the call server 4 The IP Telephone connects to the TFTP server and looks for an upgrade script file The TFTP server sends an upgrade script telling the phone what it is Dynamic Addressing Process 2 9 4600 Series IP Telephone Installation Guide 10 11 12 13 Since the read request packet may have to be sent several times each time the RRQ message is sent the following message is displayed TFTP s secs While the upgrade script file is being downloaded t
38. nds verify with the LAN Administrator that a DHCP server is appropriately administered on the network If there is not supposed to be a DHCP server you must break into the Discovering process and use static addressing as explained on page 3 3 To break into the Discovering process press the button and when you see the 100Mbs or 10Mbs message quickly press the asterisk button CAUSE The PBX does not recognize the extension entered RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately CAUSE The PBX detects an extension conflict with an existing set RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephone for the relevant extension CAUSE The 4600 Series Telephone was originally installed on one switch with Static Addressing and has subsequently been installed on another switch with an active DHCP server assigning dynamic IP addresses RESOLUTION Reset the telephone CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is administered in the TFTP script file and that the proper application file is located in the appropriate location on the TFTP server CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen en
39. not Z caution required to run your system This symbol is used to emphasize possible harm to software possible loss of data or possible service interruptions Document Organization 1 3 4600 Series IP Telephone Installation Guide Typographic Conventions This guide uses the following typographic conventions command Words printed in this type are commands that you enter into your system device Words printed in this type indicate parameters associated with a command for which you must substitute the appropriate value For example when entering the mount command device must be replaced with the name of the drive that contains the installation disk Administrative Words printed in bold type are menu or screen titles and labels File OK Words enclosed in double quotation marks refer to items on menus and screens that you select to perform a task italics Italic type indicates a document that contains additional information about a topic lt Enter gt Words enclosed in angle brackets represent a single key that should be pressed These include lt Ctrl gt lt Enter gt lt Esc gt lt Insert gt and lt Delete gt Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL http www avaya com support Related Documents DEFINITY Documentation Release 8 4 This document describes how to administer a DEFINITY switch with Release 8 4 software
40. occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets finan cial resources labor costs and or legal costs Part 68 Network Registration Number This equipment is reg istered with the FCC in accordance with Part 68 of the FCC Rules It is identified by FCC registration number AVIUSA 43058 MF E Part 68 Answer Supervision Signaling Allowing this equip ment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 Rules This equipment returns answer supervision signals to the public switched network when e Answered by the called station e Answered by the attendant e Routed to a recorded announcement that can be adminis tered by the CPE user This equipment returns answer supervision signals on all DID calls forwarded back to the public switched telephone network Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Industry Canada IC Interference Information NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply
41. of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet is displayed until the software determines whether the interface is 10 Mbps or 100 Mbps NOTED gt The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software checks whether sufficient IP address information has been downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message is displayed while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes The following message is displayed while the TFTP process is invoked TFTP ping 1 WWW XXX YYY ZZZ The number of pings is incremented once per second until the TFTP server responds The following message is displayed while the upgrade script is downloaded from the TFTP server 46XXUPGRADE SCR n KB received where n is the number of KBs that have been downloaded The script file is processed and the software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an application file that will replace the boot code The following message is displayed while the application file is downloaded into RAM app filename n KB received where n is the number of KBs that have been downloaded
42. rd into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 4600 Series IP Telephone Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600 Series IP Telephone and the other end into the Ethernet wall jack If the telephone is to be IEEE powered you are finished Do not proceed to Step 4 If the telephone is to be powered locally in the United States and Canada plug the barrel connector on the power cord into the 4600 Series IP Telephone and the plug on the power cord into the wall socket If the telephone is to be powered locally outside of the United States and Canada connect the 1151 power brick to the power cable plug the barrel connector to the 4600 Series IP Telephone and the plug into the wall socket Assembling the 4600 Series IP Telephone 2 5 4600 Series IP Telephone Installation Guide oe m optional facultatif optionale opcional Figure 2 2 Connection Jacks on a 4620 IP Telephone Option A Assembling the 4600 Series IP Telephone 2 6 Chapter 2 4600 Series IP Telephone Installation an Optional fa
43. ressing Installation 3 5 4600 Series IP Telephone Installation Guide 2 Enter a valid value between 0 and 7 for the new value of the 802 1 audio parameter The following text is displayed left justified at the top of the display L2 signaling d New _ where d is the value of the 802 1 signaling parameter Enter a valid value between 0 and 7 for the new value of the 802 1 signaling parameter The following text is displayed left justified at the top of the display L3 audio dd New _ where dd is the value of the Differential Services audio parameter Enter a valid value between 0 and 63 for the new value of the Differential Services audio parameter The following text is displayed left justified at the top of the display L3 signaling dd New _ where dd is the value of the Differential Services signaling parameter Enter a valid value between 0 and 63 for the new value of the Differential Services signaling parameter If no new values were entered during this procedure the following text is displayed left justified at the top of the display No new values OK Press to terminate the procedure If new values were entered during this procedure the following text is displayed left justified at the top of the display Save new values no yes Press the button to terminate the procedure or the button to save the new values If you pres
44. s the button the following text is displayed New values being saved The new values are saved and the user interface is restored to its previous state Static Addressing Installation 3 6 Chapter 3 Local Administrative Options Secondary Ethernet Hub Interface Enable Disable Use the following procedure to enable or disable the hub interface NOTED The default for the hub interface is enabled 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 6 8 Mute INT NOTED Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work One of the following texts is displayed left justified at the top of the display depending on the current value of the hub If PHY2 enabled PHY2 enabled O disable OK If PHY2 disabled PHY2 disabled l enable OK 2 Press the 1 or 0 button to enable or disable the hub interface respectively or the button to leave the current value The following text is displayed left justified at the top of the display Save new value no yes Press the button to terminate the procedure or the button to save the new values If you press the button the following text is displayed New va
45. set the following prompt is displayed Restart phone no yes Scenarios for the Restart Process A 1 4600 Series IP Telephone Installation Guide 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files Refer to the table below If this condition applies See Boot file Needs to be Upgraded page A 2 Latest Boot File Loaded No Application File or Application File Needs to be page A 5 Upgraded Latest Boot File and System Specific Application File Already Loaded page A 6 Boot file Needs to be Upgraded NOTE This should almost never happen 1 The following message is displayed Restarting 2 While the hardware is being initialized the following message is displayed Initializing 3 While either the application file if there is one or the boot code is uncompressed into RAM the following message is displayed Loading kkkkkkkkkkkk Since this takes a while asterisks then periods then asterisks are displayed on the second line to indicate that something is happening 4 When control is passed to the software that was just loaded the following message is displayed Starting Scenarios for the Restart Process A 2 10 Appendix A Restart Scenarios The telephone detects and displays the speed
46. sure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions Chapter 4 Troubleshooting Guidelines Table 4 2 Possible Error Messages During Installation of 4600 Series IP Telephones Continued Error Message Cause Resolution Hardware failure Incompatible IP Address in use by another No Ethernet No file server address Password Error System busy CAUSE Hardware failure prevented downloading of application file RESOLUTION Replace telephone CAUSE This release of DEFINITY does not support the current version of the IP Telephone RESOLUTION Upgrade to the current version of MultiVantage software CAUSE The telephone has detected an IP address conflict RESOLUTION Verify administration to identify duplicate IP address es CAUSE When first plugged in the IP Telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc CAUSE The TFTP server IP address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the TFTP server or administer the telephone locally using the ADDR option as detailed in Chapter 3 Stat
47. t IP Telephone Models There are six telephone set models defined in the 4600 Series IP Telephone family m 4602 IP Telephone m 4620 IP Telephone m 4606 IP Telephone m 4624 IP Telephone m 4612 IP Telephone m 4630 IP Telephone This document describes the installation of these phones For details about using the features provided by the phones refer to the documentation for each phone Introduction 2 1 4600 Series IP Telephone Installation Guide Software As shipped from the factory the 4600 Series IP Telephones may not contain sufficient software for registration and operation When the phone is first plugged in a software download from a TFTP server is initiated This gives the phone the functionality of a DEFINITY MultiVantage IP Telephone For downloads of software upgrades DEFINITY MultiVantage provides the capability for a remote restart of the IP telephone As a consequence of restarting the phone automatically restarts reboot procedures which result in a download if new software is available Pre Installation Checklist Before plugging in the 4600 Series IP Telephone verify that all of the following requirements have been met Failure to do so will prevent the telephone from working and may have a negative impact on your network Print copies of this checklist for each server and IP Telephone Requirements to Verify about the Network O i4 The DEFINITY MultiVantage switch is administered for IP Telephones and has
48. terminate the self test generate confirmation tone and return the user interface to the previous state press the button on the dial pad at any time Static Addressing Installation 3 11 4600 Series IP Telephone Installation Guide Static Addressing Installation 3 12 Chapter 4 Troubleshooting Guidelines Introduction This chapter describes problems that may occur during installation of the 4600 Series IP Telephones and possible ways of resolving these problems For problems that occur during normal operation see Troubleshooting Guidelines in the 4600 Series IP Telephone LAN Administration Guide This chapter is organized in the following sections Descriptions of error conditions and methods for resolving them m The use of the View option to view values of system m Error messages and methods for resolving them Error Conditions There are four areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check the wiring power and Ethernet for the following m Whether all components are plugged in correctly m Check LAN connectivity in both directions to all servers DHCP TFTP DEFINITY MultiVantage 2 If you are using static addressing do the following m Use the View command to find the names of the files being used and verify that these filenames match those on the TFTP server Check on the Avaya website to verify whether the correct files are

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