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Avaya one-X Quick Edition Release 1.0.0

1. 17 Interpreting Display Icons lt lt lt lt o 18 Accessing Telephone Applications and Options 18 Speed Dial Application lt lt 19 Call Log Application 2 246 ti rered eo pipe Se ESE DERE SESE EDS 19 Directory ADPICANION 24 cia 4 RRA a eee 20 Voicemail Application 24 6506 ee bbe eae ede new nde eee ee wo 20 Telephone Options 22226244486 4864 sas ere 21 Accessing Telephone Options using a Web Browser 21 Chapter 2 Installation cereri 41446 64 024000240 eee ee 23 INEFOOUCUON 000 oi ae ESS Eee ai A a Bas eS ae Ge Se Se a ae 23 Important Concepts You Need to Know 2 ee eee ee es 23 Pre installation Checklist oicricir we ee ee cuan eo we we 8 25 Installing the 4610SW 4621SW IP Telephone lt lt 25 A Word about Extension Numbers 2 2 aaa 32 Chapter 3 Using Your 4610SW 4621SW IP Telephone 33 INTOQUEHON 45 4 5 2 Sos 60 oe aaa a ODD SE SOS SSE 33 MAKING CAMS csc cae Se Ree eS SAS EEO EE Oe 33 initiating a Call Manually es cai cea wi es diveae eerie awnes 34 Making a Call using the Speaker 2 002 2 eee eee ee 34 Making an Announcement using the Paging Feature 35 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 3 Contents Receiving Gallis sacaste casa 35 Putting a Call on Hold s
2. 43 viewingandchanging 63 deleting entries REN a SNE SS a 1 Voicemailmenuitems 69 editing entries o o 43 Ja making calls using 41 System Options Options button 61 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 97 Index V W VMail softkey o o 20 web based system administration Voicemail viewing registration information TO accessing Voicemail options 69 web based user options accessing 21 81 caller redirection to Operator zt changing password to access user options 57 enabling Email Notification of Voicemail through Z Voicemail prompts o 58 zor r directfeat re recording a personal greeting 70 f SA disabling 2 020 ee 72 recording your name 70 E E A enabling si so soras a es 71 72 switching personalized to standard greeting 58 71 fe f m i ae a specifying Operator extension 72 Voicemail application Zones monitoring A A A Ae creating via web based administration 76 overview 2 a ee ee 59 paging overview 75 playing a message oaoa aaa a ee ee ee ee Ta retrieving messages from any telephone 58 setting options through telephone buttons 69 setting options through Voicemail prompts 58 supported callers actions 56 wha
3. Sl telephone copying entry from Voicemail record 52 annotated diagram of hardware features 13 deletingentries 54 applications 20 18 editing entries o o 53 basic instructions for using 33 making calls using 50 installing aoa m a o a 23 Phone Exit button 0 0 eee 14 introduction and benefits 11 power adaptor using 25 options overview o 21 Teleworker viewing registration information 79 text entering in display area 74 Q tones ringer and feedback 17 quick reference User Options menu 93 Transfer button 2 ooo ooo 15 transferringacall o 39 A U receiving calls ways to answer 35 f recording User Options interface web based name for personalized greeting 70 Celere Lo ae EE ARO A 21 a nto alo ee ee call forwarding options 86 ringer tones 2 ee 17 changing name in Corporate directory 89 rings changing numberof 68 changing password s s o ooo 86 configuring email notification of voicemail 91 defining a Speed Dial button 88 S enabling or disabling Do Not Disturb 87 enabling or disabling zero redirection 90 SDialsoftkey 20 4 19 Homepage ooa eee ee ee eee 86 Set Detail
4. Set Details Lets you view information about your 4610SW 4621 SW IP telephone such as the extension number and name the version and release number of the software load the IP and MAC address and the site identifier of the one X Quick Edition network to which the telephone belongs see Viewing Network Information about Your Telephone on page 80 Viewing and Modifying User Options All user options are accessed through the User Options menu The following menu items are available Password Enable or disable password access to user option settings see Setting Password Options on page 64 Call Forward Enable or disable the forwarding of calls to Voicemail or another number and or change the number of rings before an unanswered call is forwarded see Redirecting Calls through Call Forwarding on page 65 Voicemail Create a personalized greeting which may include the option for callers to redirect their calls to another number if their calls are unanswered see Recording and Managing Personalized Voicemail Greetings on page 69 Call Log Clear the Call Log and or reset the missed call counter see Clearing Call Log Entries on page 73 Name Edit the name that is associated with your Corporate directory entry see Editing Your Name in the Corporate Directory on page 74 Contrast Level Adjust the contrast between the characters and background displayed in the display area see Setting the Contrast L
5. e Adding an Entry to Your Personal Directory e Viewing Corporate and Personal Directory Entries e Editing an Entry in Your Personal Directory e Deleting an Entry from Your Personal Directory Working with Directories Directories contain stored contact information You can make calls quickly and easily using the entries stored in a directory There are two types of directories e Corporate directory This directory is populated and updated automatically lt contains an entry for every 46105W 4621SW IP telephone in the one X Quick Edition network You cannot add entries to this directory edit the entries or delete entries from this directory e Personal directory This is your own private directory You can add entries to your Personal directory and edit or delete the entries afterward Making a call using the Corporate directory 1 Select the Dir softkey The list of entries in the Corporate directory is displayed ly Tip To view the next set of entries press the Page Right button To view the previous set of entries press the Page Left button Zm A Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 49 Chapter 6 Using Directories 2 Select the Line Function button beside the number that you want to dial The information associated with the entry is displayed 3 To place the call perform one of the following actions e Pick up the handset e Press the Speaker
6. Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 69 Chapter 8 Setting Telephone Options Recording Your Name When you record your name the recording is played when callers dial by name using the Auto Attendant feature To record your name 1 ar wo Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Voicemail on the User Options menu or press 3 on the dialpad Select Record Name on the Voicemail Options menu or press 2 on the dialpad Lift the handset and prepare yourself to make the recording Select the Rec softkey speak your name clearly into the microphone and then select the Stop softkey or hang up Perform one of the following actions e To listen to your recording select the Play softkey e f you are satisfied with the recording select the Save softkey followed by the Ok softkey e f necessary select the Rec softkey again to re record your name Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Recording a Personalized Greeting When you record a personalized greeting your personalized greeting is played instead of the standard Voicemail greeting when you do not answer a call that has been redirected to the Voicemail Application Callers can choose Voicemail options after your personalized greeting is played You may optionally say what these options are in
7. 1 Daron N Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Chg softkey Select Dialed on the Fwd All Calls To menu or dial 3 on the dialpad Using the dialpad enter the number to which calls will be forwarded If the call will be forwarded to a FXO line include the 9 prefix Select the Next softkey Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area To disable the forwarding of all calls 1 af wo Ph Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To redirect unanswered calls to Voicemail This feature is enabled initially Follow this procedure to enable the feature after it has been disabled 1 e 2 amp N Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select Af
8. button 2 Select Set Details on the Main menu or press 5 on the dialpad Perform one of the following actions e To view the extension number name IP address and MAC address of the telephone select the Ext softkey or press 1 on the dialpad e To view the version number and other details about the software load on the telephone select the Firmware Ver softkey or press 2 on the dialpad e To view the name and identifier of the one X Quick Edition network select the Site softkey or press 3 on the dialpad 80 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 9 Web based Telephone Options Introduction When a computer is connected to the one X Quick Edition network you can use the web browser on the computer to access and manage some telephone and user options through the web based User Options interface For best results choose Microsoft Internet Explorer 6 0 or later or Mozilla Foxfire 1 0 or later Note To connect your 4610SW 4621SW IP telephone so that it shares a network connection with a computer see Chapter 2 Installation The following sections are included in this chapter e Logging in to the Web based User Options Interface e Logging Out e Changing Your User Options and Voicemail Passwords e Options on the Home Page e Options on the Caller s Log Page e Options on the Terminal Settings Page e Options on the Voicemail Page e Options on the
9. button e Press the Headset button Making a call using your Personal directory 1 Select the Dir softkey The list of entries in the Corporate directory is displayed Select the MyDir softkey Select the Line Function button beside the number that you want to dial The information associated with the entry is displayed 4 To place the call perform one of the following actions e Pick up the handset e Press the Speaker button e Press the Headset button Adding an Entry to Your Personal Directory 50 Each entry in the Personal directory can store a name and a telephone or extension number You can add entries to your Personal directory in any of the following ways e Add the entry manually e Copy an entry from the Corporate directory e Copy an entry from the Call Log e Copy an entry from a Voicemail record To add an entry manually 1 Select the Dir softkey 2 Select the MyDir softkey 3 Select the Add softkey Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Adding an Entry to Your Personal Directory 4 At the current cursor position enter a name for the record for example the name of the party that you want to call e Press the dialpad key with the corresponding letter on it press once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the dialpad ke
10. button to clear the display area 52 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Viewing Corporate and Personal Directory Entries Viewing Corporate and Personal Directory Entries You can quickly access and view directory entries using various methods To view the entries in the Corporate or Personal directory 1 Select the Dir softkey The list of entries in the Corporate directory is displayed 2 If you want to view the entries in your Personal directory select the MyDir softkey To navigate through the items in a directory perform one of the following actions e Select the Page Left or Page Right button to move through directory pages e Using the dialpad enter the first character of the name associated with the entry ZTN y P Tip A combination of both these methods may be used For example you could press 2 on the dialpad to move to the first entry starting with the letter B and then select the Page Right or Page Left button to display the next or previous page Editing an Entry in Your Personal Directory You can add delete or edit existing entries in your Personal directory To edit an existing entry 1 Select the Dir softkey Select the MyDir softkey Select the Line Function button beside the entry that you want to edit The information associated with the entry is displayed Select the Edit softkey Optionally edit the name Use the guidelines included in Step 4 u
11. For information about how to view and change the available user options refer to one of the following sections e To change your password on page 64 e To enable or disable password protection on page 65 e To forward all calls to Voicemail on page 66 e To forward all calls to a directory number on page 66 e To forward all calls to the number you specify on page 67 e To disable the forwarding of all calls on page 67 e lo redirect unanswered calls to Voicemail on page 67 e lo redirect unanswered calls to a directory number on page 68 e To redirect unanswered calls to the number you dial on page 68 e To change the number of rings before an unanswered call is forwarded on page 68 e To disable call forwarding on page 69 e To record your name on page 70 e To record a personalized greeting on page 70 e To delete a personalized greeting on page 71 e To specify a redirection number for the zero redirect feature on page 72 e To disable the zero redirect feature on page 72 e To enable the zero redirect feature on page 72 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 63 Chapter 8 Setting Telephone Options e loreset the missed call counter on page 73 e To delete all of the entries in the Incoming or Outgoing list on page 73 e To clear the Call Log and the missed call counter on page 73 e To change your name in the Corporate directory
12. Note The Avaya 4610SW IP telephone has similar features softkeys and buttons Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 13 Chapter 1 Introducing Your 4610SW 4621SW IP Telephone Table 1 4610SW 4621SW IP Telephone Feature Button Descriptions Callout Feature Description Button 1 Message When flashing indicates that you have a Voicemail message waiting Waiting Indicator 2 Display The information shown varies according to the application function Area currently active When the telephone is idle the top line displays your extension number and the current date and time When someone is calling you the name and extension number of that person is displayed The display area has a certain number of lines pressing the Page Right or Page Left button may display additional information The bottom line shows softkey labels for the current application 3 Line Line Feature buttons provide a way to initiate and select calls When Feature no calls are being processed any Line Feature button may assume D application specific functionality A 4610SW IP telephone has six Line Feature buttons and a 4621SW IP telephone has 12 Line Feature buttons However the number of active calls that a telephone can handle simultaneously is limited to three for 4610SW IP telephones and four for 4621SW IP telephones If you have a 4621SW IP telephone use the four Line Feature buttons closest to the top of each
13. The functions of these softkeys change depending on the current status of the telephone softkeys reflect the options available to you within the context of the selected application For example if you are listening to a Voicemail message the softkeys reflect the options available to you for processing the Voicemail message Softkey labels are displayed in the display area above the softkeys and they indicate the current function of each softkey For more information about each application see Accessing Telephone Applications and Options on page 18 Note If you have a 4621SW IP telephone the Line Feature buttons at the bottom of each vertical bank provide direct access to the do not disturb function and the call forwarding function 16 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Interpreting Ringer and Feedback Tones Interpreting Ringer and Feedback Tones As you become more familiar with your telephone you will recognize the various tones that you hear for incoming calls or while using the handset or headset Ringer tones accompany an incoming call and are heard through the speaker Feedback tones are heard through the handset or headset The following table provides an overview of ringer tones Ringer Incoming Call Tones Meaning 1 Ring Call from another extension or the Public Switched Telephone Network PSTN The following table provides an overview of feedback tones
14. crrna cra a ee Oe AAA 36 Putting a Call on Hold while You Make a Second Call 36 Putting a Call on Hold while You Answer a Second Call 37 Setting up Conference Calls lt lt lt 37 Muting the Active Microphone 39 Tansieming CANS AS 844666 oS SOS SS ESE 39 Chapter 4 Using the Speed Dial Application lt lt 41 IDEFOQOUICHON crinssenrnanaians so rana RRA serias 41 Making a Call using a Speed Dial Button 41 Adding a Speed Dial Entry ccoocmomrsrn ooo coca s 41 Editing a Speed Dial Enty cocos recite setae Ses ewes 43 Deleting a Speed Dial Entry 2 00 ee eee ee et 44 Chapter 5 Using the Call Log Application 2 002 eee 45 Js AAA Se a ay Bt See th Se RE A SS SE a 45 Working with the Call Log 2 eee ee 45 Making Calls using the Call Log 2 2 aaa 46 Editing Call Log Entries 2 62e2c lt 25085062 6664555 60 eeeeus 47 Deleting and Clearing Call Log Entries 2 2 2 eee ee 47 Chapter 6 Using Direciorles cs ccc ee ee be POSS eee ERR SR eR ss 49 IMIGOUCHON 34 028 SS Soa we as SA OSS ee SESS BESS OSS 49 Working With Directories 2124 2 86a RADE ER Oe 49 Adding an Entry to Your Personal Directory 2 2 0 eee eee eens 50 Viewing Corporate and Personal Directory Entries 53 Editing a
15. select the Next softkey If required edit the number When you are finished select the Next softkey If you want to change the Speed Dial button assignment select the Line Function button beside the entry that you want to use When you are prompted to change the Speed Dial entry select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area vis Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to edit Speed Dial button assignments For more information about the web based options see Viewing and Modifying Speed Dial Assignments on page 88 AN 2 Deleting a Speed Dial Entry You can assign telephone numbers to up to nine Speed Dial entries If you want to add a new entry but all nine Speed Dial numbers have assignments you have to delete one of the existing entries first To delete a Speed Dial entry 1 2 Select the SDial softkey Select the Line Function button beside the entry that you want to delete The information associated with the Speed Dial entry is displayed Select the Del softkey Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area 44 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 5 Using the Call Log Application Int
16. 2 of the procedures in this section To forward all calls to Voicemail 1 NOOR OL Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Chg softkey Select Voicemail on the Fwd All Calls To menu or press 1 on the dialpad Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To forward all calls to a directory number 1 oO 0o N O a eo N Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Chg softkey Select Directory on the Fwd All Calls To menu or press 2 on the dialpad If you want to switch to your Personal directory select the MyDir softkey Select the Line Function button beside the number to which calls will be forwarded Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area 66 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Viewing and Modifying User Options To forward all calls to the number you specify
17. Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 95 Index F M Feature buttons 2 1 ee o 16 MAC address of telephone viewing 80 features of telephone 13 Main menu Options button 61 feedback tones ae DND Do Not Disturb 77 Opt Features o sei a a a ek 78 OPTIONSS se acs a iia Ie ce OR a 62 G overview of Main menu 61 General Page zone 008 4 75 Paging ee 75 Z Set Details zos ss is a u a ee E a 80 Message Waiting indicator 14 H microphone muting 39 Headeeteuien 15 missed call counter resetting 73 peek fe at nse Mute button 2 ee o 15 bue nae A Mute indicator o e 15 Ho os RR 15 muting activating 39 hold putting active call on 36 N l name o changing in Corporate directory 74 icons in display area 4 18 i FR PTA dependencies oa ee eee 30 cate 2 ae zall A AA specifying atinstallationtime 30 B q eee ee a VIEWING s eos omoro ao a a 80 Incoming call list resetting T3 f i Aa tallo 4610SW IP Fenky network typical configuration 24 connectingtoPoELAN 28 connecting to unpowered LAN 29 O installation 4621 SW IP telephone con
18. Feedback Handset Speaker Tones Meaning Busy The dialed number is in use A low pitched rapid tone repeated 60 times per minute On Hold ring ping Your call has been placed on hold A short intermittent high pitched tone Dial Dialing can begin Continuous dial tone Reorder All FXO lines connected to a G10 PSTN Fast busy tone repeated each half second gateway are busy Ringback The dialed number is ringing A low pitched tone repeated 15 times per minute Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 17 Chapter 1 Introducing Your 4610SW 4621SW IP Telephone Interpreting Display Icons As you become more familiar with your telephone you will recognize the icons on display in the display area These icons are associated with the state of a call The following table provides an overview of the most commonly seen icons Icon Meaning aa Idle The associated Line Feature button can be pressed aoe to initiate a call Sn Engaged User actions are applied to the call HELD On Hold The connected call has been placed on hold Ringing A call has been forwarded to your phone a Voicemail The Voicemail Application is handling the call Accessing Telephone Applications and Options Your 4610SW 4621SW IP telephone provides direct access to four telephone applications through softkeys Application Softkey Label
19. Select the Line Function button beside any available Speed Dial number to assign the entry to the Speed Dial number When you are prompted to assign the entry to the Speed Dial number select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry from the Corporate directory 1 2 Select the Dir softkey Select the Line Function button beside the number that you want to copy The information associated with the Corporate directory is displayed Select the Copy softkey Select Speed Dial on the Copy Entry To menu or press 2 on the dialpad Select the Line Function button beside any available Speed Dial number A confirmation message is displayed Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 42 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Editing a Speed Dial Entry To copy an entry from the Call Log 1 Select the Log softkey The Incoming list is displayed If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Function button beside the number that you want to copy The information associated with the call entry is displayed Select the Copy softkey Select Speed Dial on the Copy Entry To menu or press 2 on the dialpad Select the Line Fu
20. a call using a Speed Dial button and how to add update and remove Speed Dial entries Describes how to view delete and make calls using Call Logs Explains how to view and make calls from the Corporate directory and how to create and work with your own personalized list of frequently called numbers using a Personal directory Guides you through retrieving playing and monitoring Voicemail messages Also describes how to manage Voicemail messages and change Voicemail options Explains how to view and specify telephone options and user options 1 of 2 8 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Symbolic Conventions Chapter Description Chapter 9 Web based Telephone Options Provides an overview of how to view and change telephone and user options using a web browser User Options Quick Reference Contains a summary of User Options menu items which can be accessed through the Options lt gt button on your 4610SW 4621SW IP telephone 20f2 Symbolic Conventions Note This text precedes additional information about a topic NS AR Tip This symbol highlights the benefits and capabilities of the product or makes you aware of alternative methods that can help you increase efficiency A CAUTION This symbol calls attention to situations that can result in harm to software loss of data or an interruption to service Typographic Conventions Conve
21. computer and the Ethernet LAN the telephone and the computer share the connection In this case you must supply a second Cat5 or better modular line cord to connect the telephone to the computer For more information see To share the telephone LAN connection with a computer on page 31 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 25 Chapter 2 Installation Figure 3 Connection Jacks 4621SW Option A LAN is 802 3af PoE Enabled m m m m Optional facultatif optionale opcional 26 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Installing the 4610SW 4621SW IP Telephone Figure 4 Connection Jacks 4621SW Option B LAN is not 802 3af PoE Enabled I ma us Wha VL mm m ee m Optional facultatif optionale opcional Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 27 Chapter 2 Installation Figure 5 Connection Jacks 4610SW Option A LAN is 802 3af PoE Enabled Optional facultatif optionale opcional 28 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Installing the 4610SW 4621SW IP Telephone Figure 6 Connection Jacks 4610SW Option B LAN is not 802 3af PoE Enabled optional facultatif optionale opcional Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 29 Chapter 2 Installation The procedure for connecting the first 4610SW 4621 SW
22. number that you want to dial The information associated with the entry is displayed 4 To place the call either pick up the handset or press the Speaker E button ly X Tip If the number is not exactly what you need to dial directly from the Incoming list select the Edit softkey to edit the number and then select the Dial softkey 46 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Editing Call Log Entries Editing Call Log Entries It is possible to retrieve an entry from the Call Log and modify the number immediately before you dial the number You cannot save the changes To edit a Call Log number before you dial the number 1 Select the Log softkey The Incoming list is displayed If you want to edit dial a previously dialed number select the Out softkey 3 Select the Line Function button beside the number that you want to edit dial The information associated with the entry is displayed Select the Edit softkey Use the Bksp softkey and the keys on the dialpad to enter a different number Select the Dial softkey Deleting and Clearing Call Log Entries You can delete individual Call Log entries or clear all of the entries in the Incoming or Outgoing list in a single action You can also reset the missed call counter To delete a single entry 1 Select the Log softkey The Incoming list is displayed If you want to delete a previously dialed number select the Out softkey 3 Select
23. or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Contents About This Guid 22csec lt cns 4 oe Sd 2b eee Se ee a 7 OVSIVIOW a ca AER e RMS Oe AAA a 7 Intended Audience a aoao a 2 7 ISSUG Dale arica rara 7 How to Use This Document 6 445224 6 e caninas aros ska 8 Document Organization chic ceca ains beacaesagwoe Seance ke 8 Symbolic Conventions 2 26 66 41 ses seer ee dbs ee ew veda w esau ee 9 Typographic Conventions 2 ee 9 Related Documentation 6520 5 ceeded ane ee ee 444 10 Chapter 1 Introducing Your 4610SW 4621SW IP Telephone 11 INMFOQURNON sas ae a e Ser ea ew eee e SS 11 Telephone FESTES shod en OSS SOLS ee See ESSE Kew ESS He GE 11 Telephone Buttons and SoftkeyS lt lt lt 16 Interpreting Ringer and Feedback Tones 0 00 lt lt lt
24. standard greeting again To delete a personalized greeting 1 Daron Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Voicemail on the User Options menu or press 3 on the dialpad Select Record Greeting on the Voicemail Options menu or press 3 on the dialpad Select the Del softkey When you are prompted to delete the greeting select the Yes softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Setting Up the Zero Redirect Feature The zero redirect feature enables a caller to redirect an unanswered call to the number you specify while the caller is listening to your personalized greeting Callers will not know that they can use the feature unless you mention the feature in your personalized greeting see Recording a Personalized Greeting on page 70 To redirect a call successfully callers must dial O during your personalized greeting After you specify a redirection number the zero redirect feature is enabled automatically Vv Tip In your personalized greeting be sure to tell the caller to dial O immediately before the greeting ends Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 71 Chapter 8 Setting Telephone Options To specify a redirection number for the zero redirect feature 1 af wh Access the User Options menu as described in Displaying the Use
25. the Line Function button beside the number that you want to delete The information associated with the entry is displayed 4 Select the Del softkey Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 47 Chapter 5 Using the Call Log Application To clear the Incoming or Outgoing list all Call Logs and or reset the missed call counter 1 Select the Log softkey The Incoming list is displayed Select the Clear softkey Select one of the following options from the Call Log Options menu e Reset Counter Clears the missed call counter e Clear Incoming Clears the list of incoming calls e Clear Outgoing Clears the list of outgoing calls e Clear All Clears the missed call counter and the lists of incoming and outgoing Calls 4 When you are prompted to clear one or more lists or the missed call counter select the Yes softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 48 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 6 Using Directories Introduction This chapter explains how to view and make calls from the Corporate directory and how to create your own personalized list of frequently called numbers You will also find information about how to add edit and delete the entries in a Personal directory The following sections are included in this chapter e Working with Directories
26. the designated operator see Enabling Disabling the Zero Redirect Feature on page 90 and provides a way for you to specify the settings needed to finish configuring the email notification of voicemail feature see Specifying an Email Address to Receive Voicemail Notifications on page 91 User Options System Options Yoicemail Home Zero Redirect Caller s Logs Status Disabled Terminal Settings Redirect To Operator Assist Voice Mail Voicemail Prompts Language P ts L English Click Voice Teleworker Options Peeps ee e Ae Mail to view SMTP Change the Voicemail To Address Not Defined page From Address Not Defined Notification Status Disabled Enabling Disabling the Zero Redirect Feature 90 Click Change in the Zero Redirect dialog box to enable or disable the zero redirect feature and specify an extension or telephone number for callers to redirect an unanswered call to the designated operator extension For general information about this feature see Setting Up the Zero Redirect Feature on page 71 Edit Zero Redirect Edit Zero Redirect M Enable Zero Redirect Operator Assist O Corp Dir Jones Rae 200 Personal Dir O Dialed Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Options on the Voicemail Page Selecting the Language of Voicemail Prompts Currently only English language prompts for Voicemail are supplied wit
27. to access and modify system wide options including setting the system date and time configuring paging zones administering user groups and using the web based administration interface see the Avaya one X Quick Edition System Administrator Guide Document Number 16 600794 The Avaya one X Quick Edition System Administrator Guide also contains detailed troubleshooting procedures and procedures for configuring G10 PSTN gateways 10 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 1 Introducing Your 4610SW 4621SW IP Telephone Introduction This chapter introduces you to the layout of the 4610SW 4621 SW IP telephone It provides a description of the main buttons softkeys features and applications and provides basic instructions for navigating the display To start using the basic features of your telephone right away see Chapter 3 Using Your 4610SW 4621SW IP Telephone The following sections are included in this chapter e Telephone Features e Telephone Buttons and Softkeys e Interpreting Ringer and Feedback Tones e Interpreting Display Icons e Accessing Telephone Applications and Options Telephone Features The Avaya one X Quick Edition system offers a low cost server less Peer to Peer P2P telephony solution for small and medium sized businesses By eliminating the need for traditional PBX hardware the one X Quick Edition system enables small businesses and branch offices
28. to enjoy significant savings Users simply plug the ready to use telephones into their Local Area Network LAN and the system configures itself all of the telephones connected to the same network participate in traffic routing call handling and other network related processes automatically As an option a one X Quick Edition network can be equipped with a G10 PSTN gateway to enable access to traditional telephony systems Avaya one X Quick Edition software is embedded in each 4610SW 4621 SW IP telephone By placing the intelligence in the telephone and eliminating additional hardware such as call processing and application servers installation is simple and start up costs are minimal Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 11 Chapter 1 Introducing Your 4610SW 4621SW IP Telephone The embedded software includes the most frequently used telephony features and applications including voicemail call conferencing and an auto attendant All you have to do to install your telephone is plug it into the same data network used by your Personal Computers PCs All 4610SW 4621SW IP telephones connected to the same one X Quick Edition network communicate with each other and initialize a completely operational one X Quick Edition system automatically within minutes Each 4610SW 4621 SW IP telephone has its own software and system backup data so if one telephone fails the others continue to work providing embedded fai
29. vertical bank to initiate and select calls The Idle icon see Interpreting Display Icons on page 18 shows which Line Feature buttons you can use 4 Softkeys Navigate within or start application specific actions such as display E the Speed Dial list Call Log your Personal or Corporate directory or Voicemail information If you have a 4621SW IP telephone additional softkeys provide direct access to do not disturb and call forwarding functions 5 Phone Exit Exits the current menu and normalizes the display O 6 Options Displays the Main menu for accessing application options gt 7 Page Left When the display area has more than one page of information to Page Right display these buttons shift the display from one page to the previous ab or next page respectively 8 Speaker Lights steadily when the speaker is active Indicator 9 Speaker Activates the speaker lt p 1 of 2 14 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Telephone Features Table 1 4610SW 4621SW IP Telephone Feature Button Descriptions continued Callout Feature Description Button 10 Headset Lights steadily when the headset is active Indicator 11 Headset With a headset connected changes audio control from the handset gt or speaker to the headset 12 Mute Lights steadily when the handset headset or speaker is muted Indicator 13 Mute Turns off the active speaker handset or headset microphone to ED prevent the parties who
30. 1 Clearing Call Log Entries 6 466 eb eb DRED eee ee 73 Editing Your Name in the Corporate Directory lt 74 Setting the Contrast Level of the Display Area lt lt 75 Broadcasting Announcements through Paging lt lt lt 75 Enabling Disabling the Do Not Disturb Feature lt 0 77 Viewing Registration Information for Special Features 78 Email Notification of Voicemail 78 Web based System Administration 79 Teleworker Application 22 5 2 seek Secs Hee rar 79 Viewing Network Information about Your Telephone lt 80 Chapter 9 Web based Telephone Options 0002 eee eee ee eee 81 IMIGOUCHON 4 408284 ci 4 ee A A eee eee eee 81 Logging in to the Web based User Options Interface 81 LOGGING OW oi acceded edhe ee SSR RADE SORE EERE SESE OR SO 85 Changing Your User Options and Voicemail PasswordS 86 Options on the Home Page lt lt lt o 0c00 1 lt orciosse s ces 86 Modifying Call Forwarding Option Settings 86 Enabling Disabling the Do Not Disturb Feature 87 Viewing and Modifying Speed Dial Assignments lt 88 Options on the Caller s Log Page 2 ee ee 88 Options on the Terminal Settings P
31. 4 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Pre installation Checklist Pre installation Checklist You require the following items to install your 46105W 4621SW IP telephone These items are shipped with the 4610SW 4621 SW IP telephone Verify that the 4610SW 4621 SW IP telephone package includes the following items e one telephone set includes a telephone stand e one Category 5 Cat5 modular line cord for connecting the telephone to an Ethernet LAN ora PC and e the Avaya one X Quick Edition Telephone Quick Installation Guide Installing the 4610SW 4621SW IP Telephone See Figure 3 and Figure 4 for two possible ways to assemble and connect a 4621SW IP telephone Figure 5 and Figure 6 show two possible ways to assemble and connect a 4610SW IP telephone Choose the assembly that is best for your situation Power is typically supplied to the telephone by connecting the Cat5 modular line cord to a 802 3af PoE enabled Ethernet LAN Option A shown in Figure 3 and Figure 5 shows a wall jack connection but you could connect the Cat5 modular line cord directly to a PoE enabled Ethernet switch If your Ethernet network does not provide 802 3af compliant inline power you must supply a PoE inline power supply see Option B shown in Figure 4 and Figure 6 A CAUTION The last step in installing the 4610SW 4621SW IP telephone must be applying power You may optionally connect the telephone between a
32. AVAYA Avaya one X Quick Edition Release 1 0 0 Telephone User Guide 16 600795 Release 1 0 0 March 2006 Issue 1 O 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessari
33. IP telephone to the LAN is different compared to the procedure for connecting subsequent telephones to the LAN When you connect the first telephone the telephone creates the network see To connect the first telephone to an 802 3af PoE compliant Ethernet LAN on page 30 Additional telephones that you add subsequently are required to join the network see To connect additional telephones to an 802 3af PoE compliant Ethernet LAN on page 31 When you install a 46105W 4621SW IP telephone you are prompted for a name The one X Quick Edition system associates the name with a telephone extension automatically The name that you enter should belong to the person who will be using the telephone Entering the person s last name followed by the first name enables the following recommended system setup e The names in the Corporate directory are sorted alphabetically by last name e The dial by name function of the Auto Attendant feature attempts to match caller key presses to the Corporate directory name starting with the first character of the last name Note To assemble and adjust the telephone stand or wall mount the telephone if required see the Avaya one X Quick Edition Telephone Quick Installation Guide Viv Tip If you have trouble with a 4610SW 4621SW IP telephone after you install it see the Troubleshooting chapter of the Avaya one X Quick Edition System Administrator Guide to resolve the problem A To connect th
34. Information for Special Features You can view registration information about the following 4610SW 4621 SW IP telephone features through the Opt Features menu e email notification of voicemail e web based system administration e Teleworker Application Features that have been activated are displayed on the Feature List menu with a check symbol You can enable and configure these features Features that have not been activated are displayed on the Feature List menu with an X symbol If you would like to use a feature that has not been activated for example the Teleworker Application you must purchase and register the feature first e The Teleworker Application will be available in a future release ATN y 4 Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to view registration information for special features instead For more information about the web based options see Options on the Terminal Settings Page on page 89 Email Notification of Voicemail When configured and enabled the email notification of voicemail feature sends an email to alert you whenever a new Voicemail message is received The email message contains call header information including the caller name if available caller number and the time and length of the call For information about how to configure and enable this feature see Specifying an Email Address to R
35. SW IP telephones on the network as well as any external paging equipment connected to the External Paging jack on G10 PSTN gateways Members of the general zone cannot be changed Each 4610SW 4621SW IP telephone can be configured to belong to one additional zone All 4610SW 4621SW IP telephones are initially assigned to zone 2 Using the web based administration interface see To view or edit the name extension or paging zone assigned to a telephone under Using Set Management Options to Configure Telephones in the Web based Administration chapter of the Avaya one X Quick Edition System Administrator Guide a 4610SW 4621SW IP telephone can be configured to respond to pages to a specific zone from 2 to 9 All 4610SW 4621 SW IP telephones respond to broadcasts to the general page zone regardless of their individual zone configurations External paging equipment connected to G10 PSTN gateways is activated only when the general page zone is paged To broadcast an announcement to a paging zone 1 Press the Options gt button Select Paging on the Main menu or press 2 on the dialpad Perform one of the following actions e f you want to broadcast a message to all one X Quick Edition devices in the network select General Page on the Select Paging Zone menu or press 1 on the dialpad e f you want to broadcast a message to a specific zone select the Line Function button that corresponds to the zone 4 Lift the handset wait for t
36. Speed Dial SDial Call Log Log Directory Dir Voicemail VMail 18 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Accessing Telephone Applications and Options Note If you have a 4621SW IP telephone the Line Feature gt buttons at the bottom of each vertical bank provide direct access to the do not disturb function and the call forwarding function The Options button gt beneath and to the right of the VMail softkey provides access to user specific options and system wide options As an alternative some option settings can be viewed and modified using a web browser see Accessing Telephone Options using a Web Browser on page 21 For general information about these telephone applications and the options you can configure see the following sections e Speed Dial Application on page 19 e Call Log Application on page 19 e Directory Application on page 20 e Voicemail Application on page 20 e Telephone Options on page 21 e Enabling Disabling the Do Not Disturb Feature on page 77 e Redirecting Calls through Call Forwarding on page 65 Speed Dial Application The Speed Dial Application SDial softkey provides access to Speed Dial buttons Use the Speed Dial Application to store frequently dialed numbers You can e setup buttons for speed dialing e update Speed Dial button labels and or e remove the label from a Speed Dial button Chapter 4 Using the Speed Dial Applic
37. Teleworker Options Page Logging in to the Web based User Options Interface To log in to the web based User Options interface you need to know e the IP address of your 4610SW 4621SW IP telephone e the extension number of your 4610SW 4621SW IP telephone and e the password that is needed to access user options on your 4610SW 4621 SW IP telephone Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 81 Chapter 9 Web based Telephone Options Y AN vi Tip To display the IP address of your 4610SW 4621 SW IP telephone press the key on the dialpad The IP address is needed to specify which web page to view in your web browser When you log in to the User Options login page the system uses the Secure Sockets Layer SSL protocol to secure communications between the web browser on your computer and the system SSL encrypts the information that you enter when you log in before that information is transmitted to the system When the web browser connects to the telephone network SSL is used to verify the identity of your computer to the telephone As part of the exchange the 4610SW 4621SW IP telephone generates and downloads a self signed security certificate to your computer Your 4610SW 4621SW IP telephone uses a self signed security certificate to authenticate itself to a web browser whenever the web browser initiates a secure connection through SSL When the certificate is downloaded two security messages ar
38. The name is displayed in the Corporate directory along with your telephone extension Entering your last name followed by your first name ensures that e All names in the Corporate directory are sorted alphabetically by last name e The dial by name function of the Auto Attendant feature can match caller key presses to the Corporate directory name starting with the first character of the last name To change your name in the Corporate directory 1 Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Name on the User Options menu or press 5 on the dialpad 3 Select the Chg softkey The cursor is placed at the end of the existing name 4 Select the Bksp softkey to move the cursor to the left and delete the name At the current cursor position enter a different name starting with the last name and ending with the first name for example Young Mary e Press the dialpad key with the corresponding letter on it press once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the dialpad key 7 three times To enter the next character wait for the cursor to move to the right automatically or press the Page Right gt button e To move the cursor to the left without deleting a character press the Page Left B gt button e To move the cursor to the right without deleting a charact
39. WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrinkwrap License SR With respect to Software that contains elements provided by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying
40. Your 4610SW 4621SW IP Telephone Telephone Buttons and Softkeys Your 4610SW 4621 SW IP telephone has Feature buttons Line Feature buttons and softkeys to help you operate the telephone and work with its applications While reviewing this section see Figure 1 The Avaya 4621SW IP Telephone on page 13 The Feature buttons are located on the face of the telephone An icon is printed on each button to indicate the function of the button To activate the feature associated with a telephone button press the button e Options e Hold e Transfer lt gt e Conference e Drop e Redial gt e Phone Exit e Speaker UD e Headset UD e Mute gt The Page Left and Page Right gt buttons between the Phone Exit and Options buttons are also considered Feature buttons Use the Page Right button to move forward and the Page Left button to move backward through the display area when more than one page of menu items is available for display Line Feature buttons are presented in vertical columns on both sides of the display area These buttons are associated with call appearances and other call related features Line Feature buttons may also serve as application specific buttons in the Call Log or other applications For example pressing a Line Feature button in the Call Log Application selects the corresponding entry There are four application softkeys gt immediately below the display area
41. age 2 0 2 eee eee ee ee 89 Options on the Voicemail Page 2 0 2 ee eee 90 Enabling Disabling the Zero Redirect Feature 90 Selecting the Language of Voicemail Prompts 91 Specifying an Email Address to Receive Voicemail Notifications 91 Options on the Teleworker Options Page 2 2 0 2 eee ee eee es 92 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 5 Contents User Options Quick Reference 4 4 2 93 INTFOQUCUH N rx a ee ee ee ke a we we 93 IAS is wR ease ee Re he dr a Be chee th Be A a cee oe el 95 6 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 About This Guide Overview This guide covers how to install and use your new 4610SW 4621SW IP telephone A 4610SW 4621SW IP telephone is simple to use while offering the latest advances in telephony systems Your 4610SW 4621SW IP telephone obtains its operational characteristics from the software and settings on the telephone Updates and new features can be downloaded to your telephone without needing to replace the telephone The following sections are included in this chapter e Intended Audience e Issue Date e Howto Use This Document e Document Organization e Symbolic Conventions e Typographic Conventions e Related Documentation Intended Audience This document is intended f
42. age 65 AN To transfer a call and speak to the receiving party first 1 With the calling party on the line press the Transfer gt button 2 Dial the number of the receiving party or select the FrDir softkey and select the number from a directory After the dialed party answers your call speak to the dialed party When you are ready to transfer the call press the Transfer 3 button A message confirming the transfer is displayed 5 Select the Ok softkey Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 39 Chapter 3 Using Your 4610SW 4621SW IP Telephone To transfer a call without speaking to the receiving party first 1 With the calling party on the line press the Transfer gt button 2 When you hear the dial tone dial the number of the receiving party or select the FrDir softkey and select the number from a directory 3 When you hear the telephone at the far end begin to ring hang up A message confirming the transfer is displayed 40 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 4 Using the Speed Dial Application Introduction The Speed Dial Application lets you store frequently called numbers for instant dialing If you cannot remember a Speed Dial number assignment or if you want to administer your Speed Dial list you can quickly access and view the Speed Dial list The following sections are included in this chapter e Making a Call usi
43. al or Corporate directory or the Call Log to initiate a call For more information see Chapter 4 Using the Speed Dial Application Chapter 5 Using the Call Log Application and or Chapter 6 Using Directories 77 You can view the elapsed time of an active call at any time by viewing the timer in the display area Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 33 Chapter 3 Using Your 4610SW 4621SW IP Telephone Initiating a Call Manually The following procedure describes how to initiate a call manually ly Ak Tie To call an outside PSTN line dial 9 first To initiate a call manually 1 Use any of the three methods listed above handset Speaker button or Line Feature button to obtain a dial tone 2 Press the keys on the dialpad to enter the telephone number or extension of the party that you want to call Vv Tip a A If you are calling an outside line PSTN number dial 9 first You will not hear a dial tone after you press the 9 key When you enter a number that forwards your call to the PSTN pressing the key on the dialpad speeds up the dialing process 3 To disconnect either e Return the handset to its cradle e lf you are using the speaker press the Speaker button e f you are using a headset press the Headset gt button Making a Call using the Speaker The speaker allows you to speak to someone without using the handset To switch from t
44. all Forwarding Call forwarding features enable you to specify rules for handling calls that are routed to your telephone directly or through the Auto Attendant feature You can forward calls to e the Voicemail Application on your telephone e an extension number listed in the Corporate directory or your Personal directory e the telephone number that you specify for example an outside line Note If your network has a G10 PSTN gateway and you forward an incoming outside call to a PSTN number the call will consume two FXO lines one incoming and one outgoing on the G10 PSTN gateway while the call is active Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 65 Chapter 8 Setting Telephone Options Initially unanswered calls are forwarded to the Voicemail Application on your telephone after three rings You can increase the number of rings if you would like to have more time to answer the telephone before an unanswered call is forwarded If required you can choose to forward all calls instead of unanswered calls only P Viv Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to set call forwarding options For more information about the web based options see Modifying Call Forwarding Option Settings on page 86 ZT Note If you have a 4621SW IP telephone you can select the CFwd softkey instead of performing Steps 1 and
45. ation describes how to set up update and remove labels from Speed Dial buttons delete Speed Dial entries and make calls using Speed Dial buttons Call Log Application The Call Log Application Log softkey contains two temporary lists of caller information Up to 100 records are stored Both lists are updated automatically as calls occur e The Incoming list displays the names and numbers of the most recent incoming calls The information in each record depends on the services offered by your service provider e The Outgoing list displays the most recent outgoing calls Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 19 Chapter 1 Introducing Your 4610SW 4621SW IP Telephone You can use the entries in either of these lists to dial outgoing calls quickly Because these lists are temporary you cannot edit the entries in these lists You can however copy the information contained in these lists to a Speed Dial button see To copy an entry from the Call Log on page 43 or to your Personal directory see To copy an entry from the Call Log on page 52 Chapter 5 Using the Call Log Application covers viewing and deleting entries and making a call using the Call Log Directory Application Directories contain records of names and telephone numbers If groups have been configured through system options in the web based administration interface group names and extensions may also be display
46. ay area Teleworker Application Using the Teleworker Application you can connect a 46105W 4621SW IP telephone to a high speed Internet connection at any remote office and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system To provide a secure link to the company one X Quick Edition network from a remote office a customer supplied VPN configuration is required oon he Teleworker Application will be available in a future release To view Teleworker registration information 1 Press the Options gt button 2 Select Opt Features on the Main menu or press 4 on the dialpad Select Teleworker Options on the Feature List menu or press 3 on the dialpad The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 79 Chapter 8 Setting Telephone Options Viewing Network Information about Your Telephone You can view the following network configuration information about your 46105W 4621SW IP telephone e its extension number and name e the version and release number of the software load e the IP address and MAC address of the device and e the one X Quick Edition network name site identifier To view information about your 4610SW 4621SW IP telephone 1 Press the Options gt
47. cator which begins to flash In addition a ringing icon will be displayed in the display area beside one of the Line Feature buttons You can put the active call on hold while you answer the incoming call To put an active call on hold while you answer a second call 1 When information about an incoming call appears in the display area select the Line Feature button that corresponds to the incoming call The active call is automatically put on hold The display area shows an associated HELD softkey on the right side of the display area 2 Conduct and conclude the new call To retrieve the held call select the HELD softkey that corresponds to the held line Setting up Conference Calls You can create a conference call with three participants One of the other participants can in turn add one or two additional participants to the conference call To ensure optimum performance a maximum of five parties per conference call is recommended You can drop one or all parties from the conference call at any time You can also put any party on hold during a conference call see Putting a Call on Hold on page 36 To create a conference call between three parties 1 Call the first party see Making Calls on page 33 When the call is answered press the Conference button 2 Select the Dial softkey and dial the number of the second party or select the FrDir softkey and choose the number from a directory Th
48. d enter the number and then select the Next softkey followed by the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To disable call forwarding 1 a fF wn Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select After 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Recording and Managing Personalized Voicemail Greetings You can record your name and or a personalized greeting that may be played to callers when you are unable to answer the telephone In addition button based Voicemail options let you specify a number that the Voicemail Application dials automatically if a caller dials 0 during your personalized greeting for example you can redirect the call to another extension or your mobile telephone Viv 2 Tip As an alternative to pressing telephone buttons you may choose to access and set Voicemail options through Voicemail prompts see Accessing Voicemail Options and Messages from any Telephone on page 58 Additional options such as the ability to enable or disable the email notification of voicemail feature are available through Voicemail prompts AN
49. dit DND Enable Do Not Disturb Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 87 Chapter 9 Web based Telephone Options Viewing and Modifying Speed Dial Assignments Clicking a dotted square in the Speed Dial dialog box displays the name and extension or external telephone number that has been assigned to a Speed Dial button For general information about this feature see Using the Speed Dial Application on page 41 Speed Dial Edit Speed Dial Edit Speed Dial 1 Corp Dir Jones Rae 200 Personal Dir O Dialed Options on the Caller s Log Page The Caller s Log page displays a list of received calls and a list of dialed numbers For general information about these features see Using the Call Log Application on page 45 User Options System Options Caller s Log Home Incoming Calls 1 Clear Log Reset Missed Call Counter Caller s Lo e 203 Smith Pat 00 24 38 Sun 2005 01 02 18 Secs i Click Caller s Terminal Settings Dialed Calls 1 Clear Log Logs to view i i 201 Short Lisa 00 24 12 Sun 2005 01 02 18 Secs the Caller s Voice Mail 014 Log page Teleworker Options Clicking Clear Log clears the list of received calls Incoming list or dialed numbers Outgoing list Clicking Reset Missed Call Counter clears a counter that records the number of unanswered ignored calls Clicking Clear All Logs resets both lists and the counte
50. e User Options Menu on page 62 Select Voicemail on the User Options menu or press 3 on the dialpad Select Zero Redirect on the Voicemail Options menu or press 1 on the dialpad Select the On softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 72 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Viewing and Modifying User Options Clearing Call Log Entries When you access the Call Log from the User Options menu you can reset the missed call counter clear the list of Incoming or Outgoing calls in the Call Log or clear both lists and the missed call counter at once Vv Tip As an alternative these actions can be done through the Call Log Application For more information and related procedures see To clear the Incoming or Outgoing list all Call Logs and or reset the missed call counter on page 48 AM To reset the missed call counter 1 Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Log on the User Options menu or press 4 on the dialpad Select Reset Counter on the Call Log Options menu or press 1 on the dialpad When you are prompted to reset the missed call counter select the Yes softkey a fF wo Dh Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To delete all of the entri
51. e background select the softkey To dim the background select the softkey 4 When you are satisfied with the contrast level select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area Broadcasting Announcements through Paging You can use the paging feature to broadcast an announcement to a predefined zone of 4610SW 4621SW IP telephones All persons in the paging zone hear the broadcast unless they are on an active call You can select all 4610SW 4621SW IP telephones and G10 PSTN Gateways through a general page If no configuration has been done to change the default paging zones all telephones are included in zone 2 and can also be paged by selecting zone 2 If the default paging zones have been modified consult the person who set up the configuration Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 75 Chapter 8 Setting Telephone Options You can broadcast an announcement to all one X Quick Edition devices or some of the 4610SW 4621SW IP telephones connected to the network When you activate the paging function your voice is directed to the speaker on each user s telephone automatically Users do not have to lift the handset or enable the speaker on their telephones to hear your voice If a call is active on a 4610SW 4621 SW IP telephone the page does not interrupt the call The general zone includes all 4610SW 4621
52. e displayed in the web browser The first message informs you that a secure link is going to be set up through SSL You can select an option to suppress the display of this message The second message prompts you to accept and optionally install the 4610SW 4621 SW IP telephone s self signed security certificate If you do not accept the certificate the telephone refuses the connection When you accept the certificate the User Options login page is displayed and the credentials that you enter the 4610SW 4621SW IP telephone extension number and user options password are encrypted before the information is sent to the system If you choose to install the certificate the prompt is not displayed again To access telephone and user options using a web browser 1 2 Start the web browser on your computer In the Address field enter the IP address of your telephone for example if your IP address is 169 254 190 170 type https 169 254 190 170 If you have not disabled the first security alert the following message is displayed Security Alert i You are about to view pages over a secure connection 9 Any information you exchange with this site canmot be viewed by anyone else on the Web C In the future do not show this warning 82 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Logging in to the Web based User Options Interface 3 Click OK If you have not installed the self signed sec
53. e first party is put on hold automatically 3 When the second party answers press the Conference gt button The second party is added to the conference call and the first party is taken off hold automatically Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 37 Chapter 3 Using Your 4610SW 4621SW IP Telephone To place all participants on hold 1 Press the Hold gt button All participants are put on hold The display area shows an associated HELD softkey on the right side of the display area 2 To re open the conference call press the Hold button again or press any HELD softkey on the right side of the display area To place one of the participants on hold 1 On the right side of the display area select the Line Feature button that corresponds to the party that you want to speak to privately The other line is put on hold The display area shows an associated HELD softkey on the right side of the display area 2 To resume the three way conference e Select the line that was put on hold and press the Conference gt button e Select the other line which was put on hold automatically and press the Conference button To drop all parties from a conference call that you set up Perform one of the following actions e Hang up the handset e lf you are using the speaker press the Speaker E button e If you are using a headset press the Headset gt button e Press t
54. e first telephone to an 802 3af PoE compliant Ethernet LAN Two Ethernet jacks are located on the back of the telephone at the top of the housing A LAN icon and a PC icon represent their correct use Take care to plug the Cat5 cable into the LAN port when you connect the telephone to the LAN 1 Plug one end of the supplied Cat5 modular line cord into the LAN port on the telephone and connect the other end to the Ethernet LAN After the telephone initializes you are prompted to create a site Press 1 on the dialpad to create the site 3 When you are prompted to enter a site name press the keys on the dialpad to enter the site name i OF Tip For example to type R press the dialpad key 7 three times To enter the next character wait for the cursor to move right or press the Page Right button For more information about how to enter text and special characters using the dialpad see Editing Your Name in the Corporate Directory on page 74 AN P Select the Next softkey When you are prompted to change the default password select the Ok softkey 30 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 10 11 12 13 Installing the 4610SW 4621SW IP Telephone Press the keys on the dialpad to enter the factory set administration password 54321 Select the Next softkey When you are prompted to enter a new password enter a different password for accessing the system options ass
55. e services offered by your service provider Whenever you receive a call you can choose to answer the call or ignore it i Tip If you do not want to receive calls you can activate the do not disturb feature See Enabling Disabling the Do Not Disturb Feature on page 77 Y P To answer an incoming call 1 Perform either of the following steps e For handset operation pick up the handset e For hands free operation press the Speaker button or select the line associated with the incoming call by pressing the associated Line Feature button 2 To disconnect either e Return the handset to its cradle e f you are using the speaker press the Speaker button e f you are using a headset press the Headset gt button Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 35 Chapter 3 Using Your 4610SW 4621SW IP Telephone To ignore an incoming call e Select the Ignore softkey while the telephone is ringing The telephone immediately stops ringing If call forwarding rules have been defined see Redirecting Calls through Call Forwarding on page 65 the call is handled according to call forwarding rules If Voicemail is enabled see Using the Voicemail Application on page 55 the call is handled by the Voicemail Application Putting a Call on Hold You can put a call on hold to temporarily remove yourself from the call While the active call is on hold you can make outgoing ca
56. e the password that is used to access user options through buttons on the 4610SW 4621SW IP telephone Change Password Change Password Current Password New Password Confirm New Password Note The user options password also sets the Voicemail password for the telephone If you change the user options password the Voicemail password is updated at the same time Options on the Home Page The Home page displays call forwarding do not disturb and Speed Dial options Modifying Call Forwarding Option Settings Clicking Change in the Call Forwarding dialog box enables you to modify call forwarding option settings 86 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Options on the Home Page For general information about this feature see Redirecting Calls through Call Forwarding on page 65 Call Forwarding Edit Call Forwarding Cl Enable Forward All Calls To Voicemail Corp Dir Jones Rae 200 Personal Dir Dialed Y Enable Forward after 3 Y Rings to Voicemail Ocorp Dir Jones Rae 200 Personal Dir ODialed Enabling Disabling the Do Not Disturb Feature Clicking Change in the Do Not Disturb DND dialog box enables you to select the Enable Do Not Disturb option For general information about this feature see Enabling Disabling the Do Not Disturb Feature on page 77 Do No Disturb DND E
57. eceive Voicemail Notifications on page 91 To view email notification of voicemail registration information 1 Press the Options gt button Select Opt Features on the Main menu or press 4 on the dialpad 3 Select Email Fwd Options on the Feature List menu or press 1 on the dialpad The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 78 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Viewing Registration Information for Special Features Web based System Administration If your 46105W 4621SW IP telephones are connected to the same network as a computer you can configure system wide options using the web based administration interface The web based administration interface can be accessed using the web browser on the computer For information about how to access and use the web based administration interface see the Web based Administration chapter of the Avaya one X Quick Edition System Administrator Guide To view web based administration registration information 1 Press the Options gt button Select Opt Features on the Main menu or press 4 on the dialpad 3 Select WebAdm Sys Options on the Feature List menu or press 2 on the dialpad The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the displ
58. ed in a directory You can use the entries in your Personal directory or the Corporate directory to dial outgoing calls quickly These records can be accessed through the Directory Application Dir softkey Initially the Personal directory is empty You can add records manually or add existing records from the Call Log to the Personal directory The Corporate directory is maintained automatically lt contains up to date contact information for every 46105W 4621SW IP telephone making up the one X Quick Edition network To view and select entries from the Corporate directory or work with your Personal directory see Chapter 6 Using Directories Voicemail Application Use the Voicemail Application VMail softkey to view a list of messages and play copy or delete messages You have the option to save caller records to your Personal directory or a Speed Dial button You can configure email notification of voicemail settings through system options in the web based administration interface For more information see the Avaya one X Quick Edition System Administrator Guide Chapter 7 Using the Voicemail Application covers the basic Voicemail functions 20 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Accessing Telephone Applications and Options Telephone Options You can change telephone options through the Options gt button which is located below and to the right of the display area Using menus d
59. er press the Page Right button e To add a space to the end of a line press the Page Right button e To change a character to upper or lower case select the Case softkey The first character in a line and the first character after a space are capitalized automatically e The special characters 8 and are entered by pressing the 1 dialpad key 74 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Broadcasting Announcements through Paging 5 Select the Save softkey 6 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area ly Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to change your name in the Corporate directory For more information about the web based option see Options on the Terminal Settings Page on page 89 A A Setting the Contrast Level of the Display Area If no adjustments have been made to the contrast setting of the display area the contrast is set to mid level To adjust the contrast to better suit your work environment and lighting eight contrast levels are available To adjust the contrast level of the display area 1 Access the User Options menu as described in Displaying the User Options Menu on page 62 2 Select Contrast level on the User Options menu or press 6 on the dialpad To brighten th
60. es in the Incoming or Outgoing list 1 Access the User Options menu as described in Displaying the User Options Menu on page 62 2 Select Call Log on the User Options menu or press 4 on the dialpad Perform one of the following actions e f you want to delete all of the entries in the Incoming list select Clear Incoming on the Call Log Options menu or press 2 on the dialpad e f you want to delete all of the entries in the Outgoing list select Clear Outgoing on the Call Log Options menu or press 3 on the dialpad When you are prompted to clear the call log select the Yes softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To clear the Call Log and the missed call counter 1 Access the User Options menu as described in Displaying the User Options Menu on page 62 2 Select Call Log on the User Options menu or press 4 on the dialpad Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 73 Chapter 8 Setting Telephone Options Select Clear All on the Call Log Options menu or press 4 on the dialpad When you are prompted to clear all call logs select the Yes softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Editing Your Name in the Corporate Directory You can change the name that is associated with your 4610SW 4621 SW IP telephone extension
61. evel of the Display Area on page 75 Displaying the User Options Menu You can enable password protection to prevent others from changing the user options on your 4610SW 4621SW IP telephone If this level of security is not required you can disable password protection as described in To enable or disable password protection on page 65 Initially password protection is enabled and you can access user options by entering the default password 12345 62 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Viewing and Modifying User Options Accessing user options when password protection is enabled 1 PWN Press the Options gt button below and to the right of the display area Select Options on the Main menu or press 1 on the dialpad Select User Options on the Options menu or press 1 on the dialpad When you are prompted to enter a password press the keys on the dialpad to enter the password initially the password is 12345 If you changed the default password previously to a password known by you only enter that password instead Select the Done softkey The User Options menu is displayed Accessing user options when password protection is disabled 1 Press the Options gt button below and to the right of the display area Select Options on the Main menu or press 1 on the dialpad Select User Options on the Options menu or press 1 on the dialpad The User Options menu is displayed
62. greeting to replace the default Voicemail greeting For more information see Recording a Personalized Greeting on page 70 In addition you can enable the zero redirect feature which enables callers to press 0 during your greeting to redirect their call to the number you specify see Setting Up the Zero Redirect Feature on page 71 Voicemail for a particular user is stored on a 4610SW 4621SW IP telephone at a particular extension When an individual s telephone is not connected to the network the other telephones on the network provide backup services and record any new voicemail that would otherwise be delivered to the disconnected telephone When a 4610SW 4621 SW IP telephone is reconnected it automatically checks for and retrieves any voicemail that is associated with its extension If you want to retrieve and or play voicemail when you are off site or at another extension simply call your telephone extension and when the Voicemail Application answers the call press the key on the dialpad during the greeting You will be prompted for your voicemail password before you can access Voicemail options 56 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Retrieving Voicemail Messages Retrieving Voicemail Messages When someone leaves you a Voicemail message the Message Waiting indicator flashes red In addition a count of the number of new Voicemail messages waiting to be played is displayed intermittently i
63. h 4610SW 4621SW IP telephones Specifying an Email Address to Receive Voicemail Notifications There are three parts to configuring the email notification of voicemail feature e First through system options an SMTP server has to be specified See Configuring SMTP to Support Email Notification and Configuring Email Notification of Voicemail in the Avaya one X Quick Edition System Administrator Guide e Second the email address of the person to whom notification will be sent needs to be specified This can only be done through web based user option settings as described in the procedure below e Finally enable the feature through web based user option settings as described in the procedure below or through Voicemail prompts see Accessing Voicemail Options and Messages from any Telephone on page 58 Specifying the email address of the SMTP recipient 1 Log in to the web based User Options interface see Logging in to the Web based User Options Interface on page 81 On the User Options menu click Voice Mail 3 Inthe SMTP dialog box click Change The Edit SMTP dialog box is displayed Voicemail EXTENSION 202 voicemail Edit Voicemail Edit SMTP To Address From Address Enable Notification C 4 Inthe To Address field type the email address of the person to whom notifications will be sent for example meemycompany com Avaya one X Quick Edition Release 1 0 0 Telephone User Gu
64. have active connections to your telephone from hearing you 14 Volume Adjusts the handset speaker headset or ringer volume depending Control on which item is in use When you increase or decrease the volume LD the display area indicates the volume level 15 Headset Provides a port on the bottom rear of the telephone for connecting a Jack headset 16 Hold Red button used to place a call on hold SO 17 Transfer Transfers a call to another telephone 18 Conference Sets up conference calls with more than one other person lt p gt 19 Drop Ends a conference call drops all parties lt gt 20 Redial Displays a list of all of the dialed numbers recorded in the Call Log lt gt 21 Dialpad Standard 12 button numeric dialpad for dialing telephone numbers 2 of 2 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide 1 Caller ID information usually arrives between the first and second ring Let the telephone ring at least once before answering If external callers are not identified on the display make sure you subscribe to Caller ID services from your local telephone company Caller ID services may have different names in your area contact your local telephone company for details 2 The headset jack is compatible with a large number of headsets the recommended M12LUCM modular base unit or the HIP 1 headset adapter Noise canceling headsets are recommended March 2006 15 Chapter 1 Introducing
65. he handset to the speaker when the handset is off hook press the Speaker gt button Viv A Tip AN You can pre dial with the handset on hook the entered number is dialed automatically when you press the Speaker button To initiate a call through the speaker 1 Press the Speaker button or press a Line Feature button 2 Press the keys on the dialpad to enter the telephone number or extension of the party that you want to call If you are calling an outside PSTN line dial 9 first 3 To disconnect press the Speaker button 34 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Receiving Calls Making an Announcement using the Paging Feature You can use the paging feature to broadcast a message to all of the 46105W 4621SW IP telephones making up the one X Quick Edition network Certain 4610SW 4621SW IP telephones can be assigned to specific paging areas if required to broadcast announcements to those telephones only Viv 4 X Tip If your network includes a G10 PSTN Gateway equipped with an audio amplifier and speaker the paging feature can be used to broadcast a message through the speaker at the same time Zm For more information see Broadcasting Announcements through Paging on page 75 Receiving Calls The display area can display information about incoming calls including the name and number of the calling party The information on display depends on th
66. he Drop gt button To drop a single party from a conference call that you set up 1 Select the line that corresponds to the connected party 2 Select the End softkey The remaining party is placed on hold automatically 3 To retrieve the held call perform one of the following actions e Select the line that corresponds to the held party e Select the HELD softkey that corresponds to the held line 38 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Muting the Active Microphone Muting the Active Microphone The mute feature lets you prevent a caller or callers from hearing you or background noise behind you through the handset or hands free microphone Pressing the Mute button mutes the active microphone Connected parties cannot hear you while the Mute indicator is on To activate muting while on a call e Press the Mute button The Mute indicator remains on while the active microphone is muted To activate the microphone again press the Mute button Transferring Calls You can transfer an active call by e dialing a number directly or e using a directory to dial the number for you In both cases you have the option to speak to the receiving party before the call is actually transferred Viv A Tip You can transfer all incoming calls to another telephone automatically by defining call forwarding rules For more information see Redirecting Calls through Call Forwarding on p
67. he OK softkey 6 Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 51 Chapter 6 Using Directories To copy an entry from the Call Log 1 Select the Log softkey The Incoming list is displayed If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Function button beside the number that you want to copy The information associated with the call entry is displayed Select the Copy softkey Select My Personal Dir on the Copy Entry To menu or press 1 on the dialpad A confirmation message is displayed Select the OK softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry from a Voicemail record 1 2 Select the VMail softkey Enter your Voicemail password this password is the same as your user options password and select the Done softkey Select the Line Function button beside the Voicemail record that you want to copy The information associated with the Voicemail record is displayed Select the Copy softkey Select My Personal Dir on the Copy Entry To menu or press 1 on the dialpad A confirmation message is displayed Select the OK softkey Select the Exit softkey to display the previous menu or press the Phone Exit
68. he paging tone and then speak your announcement clearly into the microphone 5 Select the Done softkey or hang up 76 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Enabling Disabling the Do Not Disturb Feature Enabling Disabling the Do Not Disturb Feature You can use the do not disturb feature to prevent your telephone from ringing when a call comes in Call forwarding rules handle the call see Redirecting Calls through Call Forwarding on page 65 You can also use this feature to prevent your telephone from receiving pages Viv Tip If you have a 4621SW IP telephone the Line Feature button on the bottom left side of the display area provides softkey access to the do not disturb function a A To enable or disable the do not disturb feature 1 Press the Options gt button 2 Select DND on the Main menu or press 3 on the dialpad 3 Select the On or Off softkey whichever one is displayed to toggle between turning the feature on and off Viv Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to enable or disable the do not disturb feature For more information about the web based option see Enabling Disabling the Do Not Disturb Feature on page 77 AN A Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 77 Chapter 8 Setting Telephone Options Viewing Registration
69. ide March 2006 91 Chapter 9 Web based Telephone Options 5 In the From Address field type an email address that the 4610SW 4621SW IP telephone can use to place in the From field of the email header This value has to look like an email address but it does not have to be a real email address for example email myphone com is acceptable Choose a value that you will recognize as being email from your 4610SW 4621SW IP telephone 6 Select Enable Notification 7 Click Submit Options on the Teleworker Options Page When the feature has been activated the Teleworker Options page displays information about Teleworker Application settings This feature will be available in a future release 92 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 User Options Quick Reference Introduction You can change the way that your telephone works through user options This appendix provides a quick reference to the User Options menu items that can be accessed through the Options gt button on your 4610SW 4621 SW IP telephone To access user options through the web based administration interface see Chapter 9 Web based Telephone Options To access the User Options menu 1 Press the Options gt button below and to the right of the display area 2 Select Options on the Main menu or press 1 on the dialpad 3 Select User Options on the Options menu or press 2 on the dialpad 4 If you are prompted to enter a passw
70. ing a single party 38 announcement through paging T9 dropping all parties 38 answering calls ways to answer 35 putting all participants onhold 38 applications putting one participantonhold 38 Call Log overview 19 45 setting UD 37 Directory overview a aoaaa a a 20 contrast level setting FS OVEIVIOW a se i ce e E a EE E E 18 Corporate directory Speed Dial overview 19 41 changing name in aoao a aa 74 Voicemail overview a aoao a o a 20 making calls using soo o a 49 Auto Attendant recording yourname 70 D B ei en ialing an outside line 34 broadcasting an announcement 76 Dialpad lt ioa a a aie a aya Wea a a te 15 buttons DIFSOMKGY Ss a a Ge ee Se Ge 20 navigating applications 16 Directories on telephone face 13 adding entries to Personal 50 deleting entries from Personal 54 C editing entries in Personal 53 overview 1 a a 49 call entry elapsed time of active call 33 viewingentries 0 0 ee ee 53 call forwarding display area o o ee ee 14 accessing user options 65 entering textin 2 2 a 74 disabling ooo ooo oo 67 69 CMS a ee a Ro ge ta 18 enable forwarding to dialed number 68 setting contrast level o o 75 enable for
71. ion Release 1 0 0 Telephone User Guide March 2006 Logging Out 5 Enter the extension number of your telephone and your password for accessing user options The User Options Home page for the telephone is displayed Links to additional pages for viewing and setting Call Log options Terminal settings and Voicemail options are displayed in the navigation bar on the left side of the screen Click Home to view the Home page User Options System Options Call Forwarding Change Caller s Logs Enable Forward All Calls to N A Terminal Settings Enable Forward after 3 Rings to Yoicemail Voice Mail Do Not Disturb DND Teleworker Options Enable Do Not Disturb Speed Dial Logging Out Log out before you exit the web browser To log out from the web based User Options interface e Click Logout in the upper right corner of the User Options web page Logout Change Password Help Click here Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 85 Chapter 9 Web based Telephone Options Changing Your User Options and Voicemail Passwords You can change enable or disable a password for accessing user options through the User Options menu on your 4610SW 4621SW IP telephone For more information about this feature see Setting Password Options on page 64 In the web based User Options interface clicking Change Password in the upper right corner of the User Options web page enables you to chang
72. irected If the call will be redirected to a FXO line include the 9 prefix When you are finished select the Next softkey Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area To change the number of rings before an unanswered call is forwarded 1 af wh Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select After 3 Rings on the Fwd After 3 Rings To menu or press 2 on the dialpad Select the Chg softkey Select the or softkey to decrease or increase the number of rings The current number of rings is displayed at the top of the display area 68 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 6 de Viewing and Modifying User Options Perform one of the following actions e f you want the unanswered call to be redirected to Voicemail press 1 on the dialpad and then select the Save softkey e f you want the unanswered call to be redirected to a directory press 2 on the dialpad and select the Line Function button beside the number to which calls will be redirected or select the MyDir softkey and choose a number from your Personal directory and then select the Save softkey e f you want the unanswered call to be redirected to the number you specify press 3 on the dialpa
73. isplayed through the Options gt button you can view and or set certain telephone parameters such as e user and system options e paging options e do not disturb settings e email forwarding web based administration and or Teleworker registration information and or e telephone configuration information For more information about how to view and or set these options see Chapter 8 Setting Telephone Options Accessing Telephone Options using a Web Browser If your 4610SW 4621 SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to set certain options For information about how to view and change options using a web browser see Chapter 9 Web based Telephone Options To connect your 4610SW 4621SW IP telephone so that it shares a network connection with a computer see Chapter 2 Installation Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 21 Chapter 1 Introducing Your 4610SW 4621SW IP Telephone 22 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 2 Installation Introduction This chapter provides basic instructions for two ways to install 46105W 4621SW IP telephones The following sections are included in this chapter Important Concepts You Need to Know Pre installation Checklist Installing the 4610SW 4621SW IP Telephone A Word about Extension Numbers Important Concepts You Need
74. l over and business continuity For example if one of your 4610SW 4621SW IP telephones is broken or disconnected from the network temporarily incoming calls continue to be forwarded according to the telephone s call forwarding rules and you can collect Voicemail messages from any touch tone telephone that has access to the one X Quick Edition network Figure 1 shows the face of a 4621SW IP telephone The diagram contains numbered callouts which identify the features softkeys and buttons If you are viewing this guide online you can click any callout to jump to a corresponding description Table 1 summarizes the function of each feature and button For information about the softkeys and advanced applications included with your 4610SW 4621SW IP telephone browse through the remainder of this chapter The LCD display area is centered between two vertical banks of Line Feature buttons The Line Feature buttons softkeys immediately below the display area and buttons on the face of the telephone provide access to powerful capabilities In addition a 4621SW IP telephone has an adjustable stand that moves to optimize your viewing position by means of the button on the top middle of the telephone at the back 12 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Telephone Features Figure 1 The Avaya 4621SW IP Telephone jo IN IA PHONE EXIT PAGE Key IS la N 10 IS la la N an
75. lls or select incoming calls To put a single active call on hold 1 If you are handling one active call press the Hold button The display area shows the HELD status of the call You can replace the handset without losing the call 2 To take the call off hold perform one of the following actions e Pick up the handset and press the Hold button elf you are using the speaker press the Line Feature button that corresponds to the held line e f you are using a headset press the Hold button Putting a Call on Hold while You Make a Second Call The 4610SW 4621SW IP telephone can accommodate situations where you are engaged in an active call but want to place a call to another party To put an active call on hold while you place a new call 1 Press the Hold gt button The active call is automatically put on hold The display area shows an associated HELD softkey on the right side of the display area 2 Press a Line Feature button to obtain the dial tone Place and conclude the new call To retrieve the held call select the HELD softkey that corresponds to the held line 36 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Setting up Conference Calls Putting a Call on Hold while You Answer a Second Call Occasionally someone might call you while you are engaged in an active call If this happens you will be alerted to the incoming call by the Message Waiting indi
76. ly endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE
77. n Entry in Your Personal Directory 2 00 ee eee ee ees 53 Deleting an Entry from Your Personal Directory 2 06 2 eee eens 54 Chapter 7 Using the Voicemail Application 2 1 2 00 2 ee 55 INEFOGUCHON 446 5 6 G4 SS OU END EOE DARTS OSM OER OOS Oa a eB 55 pais co sect 4828524 82244 Foe de SS Oe oF See Se Se Se 55 Retrieving Voicemail Messages 2 2 eee eee 57 Monitoring Incoming Voicemail Messages 58 Accessing Voicemail Options and Messages from any Telephone 58 4 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Contents Chapter 8 Setting Telephone Options ee 61 IDEFORUICHON 4 4 4 4 4 4 56 4 4 Ga Ew Oe ARA A AAA A 61 Accessing the Main Menu 2 6 2 eee ee ee ee 61 Viewing and Modifying User Options 1 2 0 0 2 ee eee eee es 62 Displaying the User Options Menu 2 2 2 eee eee ee 62 Setting Password Options 1 2 ee 64 Redirecting Calls through Call Forwarding 65 Recording and Managing Personalized Voicemail Greetings 69 Recording Your Name iv cies cee eet Dee ee Ede ee ee 70 Recording a Personalized Greeting 2 eee eee ee eee 70 Switching from a Personalized Greeting to the Standard Greeting 71 Setting Up the Zero Redirect Feature ee 7
78. n incoming call the 4610SW 4621SW IP telephone displays a count of missed calls You can retrieve information about a missed call from the list of incoming calls and if required reset the missed call counter Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 45 Chapter 5 Using the Call Log Application Note You must subscribe to a Caller ID service for the names and or numbers of incoming external calls to be recorded in the Incoming list If the number of the caller is unknown or private you cannot return the call In addition the number may require a prefix 9 to reach the PSTN and area code for you to successfully dial an outside line To view Call Log entries 1 Select the Log softkey The Incoming list is displayed 2 If you want to view the list of dialed numbers select the Out softkey i fe Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to view Call Log entries For more information about the web based options see Options on the Caller s Log Page on page 88 ZT A Making Calls using the Call Log You can dial a number quickly from one of the lists in the Call Log Making a call from the list of incoming or outgoing calls 1 Select the Log softkey The Incoming list is displayed 2 If you want to dial a previously dialed number select the Out softkey Select the Line Function button beside the
79. n number manually at any time The extension number of a one X Quick Edition device is stored on the device which communicates any changes to its extension number to all other one X Quick Edition devices making up the network Any changes are also communicated to the system wide Auto Attendant and to 46105W 4621SW IP telephone users through the Corporate directory For information about how to change an extension number see Managing Extension Numbers in the System Options chapter of the Avaya one X Quick Edition System Administrator Guide 32 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 3 Using Your 4610SW 4621SW IP Telephone Introduction This chapter describes how to make and receive calls manually It also describes how to use call handling features such as putting calls on hold and setting up conference calls Read the information in this section to use the mute feature and or transfer calls The following sections are included in this chapter e Making Calls e Receiving Calls e Putting a Call on Hold e Setting up Conference Calls e Muting the Active Microphone e Transferring Calls Making Calls The 4610SW 4621SW IP telephone provides more than one way to initiate and take calls You can e lift the handset e press the Speaker button or e press a Line Feature button ly XH Tip You can use an automatic dialing feature such as Speed Dial the Person
80. n the display area Note To retrieve Voicemail you are prompted enter a password Your Voicemail password is the same as your password for accessing user options initially this password is 12345 When you change the password for accessing user options the Voicemail password is updated at the same time To play a Voicemail message 1 2 Select the VMail softkey Using the keys on the dialpad enter your Voicemail password and then select the Done softkey Select the Line Function button beside the entry that you want to play The entry at the top of the list number 1 corresponds to the most recently received message Information associated with the Voicemail record is displayed Select the Play softkey The recorded message is played i OE Tip You can press the Volume 2 buttons to adjust the volume while the recording plays back AN P If you want to pause play back select the Pause softkey while the recording plays back If you pause the recording select the Play softkey again to resume playback Viv _ Tip You can rewind or skip forward through a message by pressing the Page Left or Page Right button respectively a A Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 57 Chapter 7 Using the Voicemail Application Monitoring Incoming Voicemail Messages After a specified number of rings see To change the number of rings before an unanswered call i
81. nally access the User Options menu to record a personalized greeting instead see Recording a Personalized Greeting on page 70 e Delete a personalized Voicemail greeting to switch back to the standard greeting You may optionally access the User Options menu to delete a personalized Voicemail greeting instead see Switching from a Personalized Greeting to the Standard Greeting on page 71 58 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Accessing Voicemail Options and Messages from any Telephone e Change the password that you use to access user options and Voicemail You may optionally access the User Options menu to change your password instead see Setting Password Options on page 64 e Specify a redirection number for the zero redirect feature You may optionally access the User Options menu to configure this option instead see Setting Up the Zero Redirect Feature on page 71 Note To retrieve Voicemail messages through the PSTN the one X Quick Edition network must be equipped with a G10 PSTN gateway For information about G10 PSTN gateways see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide To set Voicemail options or retrieve a Voicemail message using any telephone 1 Using any touch tone telephone that has access to the one X Quick Edition network dial the extension of your 4610SW 4621SW IP telephone Wait for the Voicemail Application or Auto Attendant feature
82. nction button beside any available Speed Dial number A confirmation message is displayed Select the OK softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry from a Voicemail record 1 Select the VMail softkey 2 Enter your Voicemail password this password is the same as your user options password and select the Done softkey 3 Select the Line Function button beside the Voicemail record that you want to copy The information associated with the Voicemail record is displayed Select the Copy softkey Select Speed Dial on the Copy Entry To menu or press 2 on the dialpad Select the Line Function button beside any available Speed Dial number A confirmation message is displayed 7 Select the OK softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Editing a Speed Dial Entry The editing process allows you to change the name number and or button assignment of a Speed Dial entry before you save the changes Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 43 Chapter 4 Using the Speed Dial Application To edit a Speed Dial entry 1 Dak oN N Select the SDial softkey Select the Line Function button beside the entry that you want to edit Select the Edit softkey If required edit the name When you are finished
83. nd of your Cat5 or better modular line cord into the Ethernet jack on the computer and the other end into the PC port on the telephone Plug one end of the supplied Cat5 modular line cord into the LAN port on the telephone and connect the other end to the Ethernet LAN Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 31 Chapter 2 Installation 3 Complete the installation steps as described in one of these procedures whichever one applies to your situation e lf you are installing the first telephone see To connect the first telephone to an 802 3af PoE compliant Ethernet LAN on page 30 elf you are installing an additional telephone see To connect additional telephones to an 802 3af PoE compliant Ethernet LAN on page 31 A Word about Extension Numbers Extension numbers are assigned to one X Quick Edition devices automatically when they are connected to the Ethernet LAN and powered on for the first time Extension numbers are assigned in the 200 to 299 range by default in the order that one X Quick Edition devices register themselves on the network These automatically assigned extension numbers are retained by the devices afterward even through subsequent power cycles It is not usually necessary to change the extension number of a one X Quick Edition device but if you know the password needed to change system wide settings you can change any extension number to a different unused extensio
84. nder To add an entry manually on page 50 to edit the text Select the Next softkey Optionally edit the number Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 53 Chapter 6 Using Directories Select the Next softkey When you are prompted to change the directory entry select the Save softkey 10 Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area Deleting an Entry from Your Personal Directory You can delete entries from your Personal directory one entry at a time To delete a single entry 1 Select the Dir softkey The Corporate directory is displayed 2 Select the MyDir softkey Select the Line Function button beside the entry that you want to delete The information associated with the entry is displayed Select the Del softkey Select the Exit softkey 54 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 7 Using the Voicemail Application Introduction This chapter guides you through retrieving playing and monitoring Voicemail messages lt also describes how to manage Voicemail messages and change Voicemail options The following sections are included in this chapter e Voicemail Overview e Retrieving Voicemail Messages e Monitoring Incoming Voicemail Messages e Accessing Voicemail Options and Messages from any Telephone Voicemail Overview The Voicemail Applicati
85. nectingtoPoELAN 26 Operator connecting to unpowered LAN 27 enabling within Voicemail 1 ess 72 installation telephone redirection from Voicemail 71 connectingtoPoELAN 30 31 specifying extension oo 1 72 connecting to unpowered LAN 25 Options button 14 OVBIVIeW ee 23 Main Menu gt e ee 61 package contents ooo 25 Outgoing call list resetting 3 power requirements o 25 Overview pre installation checklist 25 of telephone gt oo 4 sharing LAN connection to computer 31 of telephone applications 18 IP address of telephone of this guide de e a dd 7 8 determining o 82 of web based User Options interface 81 VieWINg 6 6 a atis e a oa e E aea 80 P L Page Left Rightbuttons 14 16 Line Feature buttons o 14 16 Paging navigating applications 04 46 broadcasting announcement 76 LLOG SOfKEY ss EG ek Soe ae RO He ee 19 OVGIVIGW s sos api w EUa a sm oH em a ae 75 password changing user options and voicemail 64 enabling or disabling user options 65 96 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Index Personal directory adding entries manually 50 T copying entry from Call Log 52 copying entry from Corporate directory
86. ng a Speed Dial Button e Adding a Speed Dial Entry e Editing a Speed Dial Entry e Deleting a Speed Dial Entry Making a Call using a Speed Dial Button Once your Speed Dial entries have been set up making a call is easy To view and or make a call using the Speed Dial list 1 Select the SDial softkey 2 Using the keys on the dialpad press the number that corresponds to the Speed Dial entry that you want to dial Adding a Speed Dial Entry You can add entries to the Speed Dial list in any of the following ways e Add the entry manually e Copy an entry from the Corporate directory Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 41 Chapter 4 Using the Speed Dial Application Copy an entry from the Call Log Copy an entry from a Voicemail record Ly lt Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to assign numbers to Speed Dial buttons For more information about the web based options see Viewing and Modifying Speed Dial Assignments on page 88 A 2 To add an entry manually 1 2 en NO Oo Select the SDial softkey Select the Add softkey Use the dialpad keys to enter a name for the Speed Dial entry Use the guidelines included in To add an entry manually on page 50 to edit the text Select the Next softkey Use the dialpad keys to enter a number Select the Next softkey
87. ntion Description Document Underlined text indicates a section or subsection in this document containing additional information about a topic Section Text enclosed in double quotation marks indicates a reference to a specific chapter or section of another document Italics Italic text indicates the title of another document User Options Words shown in bold represent literal elements of the user interfaces Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 9 About This Guide Related Documentation This guide and related documentation is available by searching for Quick Edition online at the following URL http avaya com support For safety information and a quick reference to installing a G10 PSTN gateway see the Avaya one X Quick Edition G10 PSTN Gateway Quick Installation Guide Document Number 16 600796 For complete information about installing a G10 PSTN gateway see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document Number 16 600793 For safety information a quick reference to installing Avaya 4610SW 4621SW IP telephones and telephone stand wall mounting instructions see the Avaya one X Quick Edition Telephone Quick Installation Guide Document Number 16 600797 For detailed information about how to install and use an Avaya 4610SW 4621 SW IP telephone see the Avaya one X Quick Edition Telephone User Guide Document Number 16 600795 For information about how
88. ociated with the new site The password must contain at least five numbers in the zero to nine range A CAUTION If you forget the password contact your technical support representative Select the Next softkey When you are prompted to confirm the password re enter the new password Select the Next softkey The name of the site is displayed as the telephone creates the new network When you are prompted for a name use the keys on the dialpad to enter a user name for the telephone extension for example Smith Pat Select the Save softkey To connect additional telephones to an 802 3af PoE compliant Ethernet LAN 1 4 Plug one end of the supplied Cat5 modular line cord into the LAN port on the telephone and connect the other end to the Ethernet LAN When you are prompted to create a new site or join an existing site press 2 on the dialpad to have the telephone join the existing network Wait for the telephone to join the network When you are prompted for a name use the keys on the dialpad to enter a user name for the telephone extension for example Short Lisa Select the Save softkey To share the telephone LAN connection with a computer Two Ethernet jacks are located on the back of the telephone at the top of the housing A LAN icon and a PC icon represent their correct use Take care to plug your Cat5 or better cable into the PC port when you connect the telephone to the computer 1 2 Plug one e
89. on can store a total of 20 minutes of Voicemail messages When your Voicemail inbox is full callers hear a message indicating that Voicemail storage has been completely filled and no more messages can be saved To recover storage space and enable callers to leave new messages delete some of the existing recordings You can optionally monitor calls through the Voicemail application while the caller is recording the message you can listen to the caller s message without the caller s knowledge If you want to interrupt the caller simply pick up the handset and speak to the caller before the caller hangs up Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 55 Chapter 7 Using the Voicemail Application The Voicemail Application answers unanswered calls after a certain number of rings When you are unable to answer a call a recording explains that you are unavailable and prompts the caller to leave a message The following table shows the options that a caller can select while recording a message Each key on the caller s dialpad performs a different function Key Function 1 Save the message and end the call 2 Listen to the message 3 Erase and re record the message 4 Add information to the recorded message Exit without leaving a message Pause during recording and play Voicemail prompts Voicemail prompts are currently provided in the English language only You can record a personalized
90. on page 74 e To adjust the contrast level of the display area on page 75 e To broadcast an announcement to a paging zone on page 76 e To enable or disable the do not disturb feature on page 77 e To view email notification of voicemail registration information on page 78 e To view web based administration registration information on page 79 e To view Teleworker registration information on page 79 e To view information about your 4610SW 4621SW IP telephone on page 80 Setting Password Options You can change disable or enable a password for accessing user options Using a password prevents others from viewing or changing your user option settings A default password 12345 is factory installed and enabled on the telephone If you choose to leave password protection enabled it is a good policy to change the default password to a password that is known only by you Note You can change the password for accessing user options when password access is enabled When you change the password for accessing user options the Voicemail password is updated at the same time To change your password 1 Daron Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Password on the User Options menu or press 1 on the dialpad Select Change Password on the Password menu or press 1 on the dialpad Enter your existing password and then select the Next softkey En
91. or people who use 4610SW 4621SW IP telephones For information about how to access system wide options for example to set the system date and time refer to the Avaya one X Quick Edition System Administrator Guide Issue Date This document was issued for the first time in March 2006 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 7 About This Guide How to Use This Document This guide is organized to help you find topics in a logical manner Read it from start to finish to get a complete understanding of how to use your 4610SW 4621SW IP telephone or use the Table of Contents or Index to locate information specific to a task or function Document Organization This guide contains the following chapters Chapter Description Chapter 1 Introducing Your 4610SW 4621SW IP Telephone Chapter 2 Installation Chapter 3 Using Your 4610SW 4621SW IP Telephone Chapter 4 Using the Speed Dial Application Chapter 5 Using the Call Log Application Chapter 6 Using Directories Chapter 7 Using the Voicemail Application Chapter 8 Setting Telephone Options Describes each element on the face of the telephone and outlines how to use the buttons and application softkeys Provides instructions for installing your 4610SW 4621SW IP telephone Describes making calls receiving calls holding calls setting up call conferences and transferring calls Describes how to make
92. ord password protection may be disabled enter your password 5 Select the Done softkey The User Options menu is displayed Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 93 Vv AR Tip Read Table 2 from left to right User Options Quick Reference Table 2 User Options Menu Items 1 Password 1 Change Password Enter existing password enter new password and confirm new password 2 Turn Pswd On Off Confirm your selection 2 Call Forward 1 All Calls Turn the feature On or If required select Chg to select a Off different call recipient 2 After x Rings Turn the feature On or Select Chg Off Select or to change the number of rings If required select a different call recipient 3 Voicemail 1 Zero Redirect Select Chg to specify Turn the feature On or Off number of call recipient 2 Record Name Record your name and save the recording 3 Record Greeting Record the greeting and save the recording 4 Call Log 1 Reset Counter 2 Clear Incoming Confirm your selection 3 Clear Outgoing 4 Clear All 5 Name Select Chg Edit the name and save the text 6 Contrast level Select or to adjust the setting Save your changes 94 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Index Index Conference button 15 A conference call dropp
93. owing sections are included in this chapter e Accessing the Main Menu e Viewing and Modifying User Options e Broadcasting Announcements through Paging e Enabling Disabling the Do Not Disturb Feature e Viewing Registration Information for Special Features e Viewing Network Information about Your Telephone Accessing the Main Menu You can change the way that your telephone works through user options Most telephone options can be accessed through the Options gt button which displays the Main menu The following Main menu items are displayed e Options Lets you change user options see Viewing and Modifying User Options on page 62 To change system wide options see the Avaya one X Quick Edition System Administrator Guide e Paging Lets you broadcast an announcement to all one X Quick Edition devices in a paging zone see Broadcasting Announcements through Paging on page 75 e DND Lets you disable ringing and play a recorded message to callers that explains you are not available see Enabling Disabling the Do Not Disturb Feature on page 77 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 61 Chapter 8 Setting Telephone Options Opt Features Lets you view registration information for special features such as email notification of voicemail web based administration and the Teleworker application see Viewing Registration Information for Special Features on page 78
94. r Options Menu on page 62 Select Voicemail from the User Options menu or press 3 on the dialpad Select Zero Redirect from the Voicemail Options menu or press 1 on the dialpad Select the Chg softkey Enter the number to which the call will be redirected You can enter an extension number or an external telephone number to which calls will be redirected If the call will be redirected to a FXO line include the 9 prefix Select the Done softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Viv D Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to change the number to which callers are redirected For more information about the web based options see Enabling Disabling the Zero Redirect Feature on page 90 AN A To disable the zero redirect feature 1 a fF wo Dh Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Voicemail on the User Options menu or press 3 on the dialpad Select Zero Redirect on the Voicemail Options menu or press 1 on the dialpad Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To enable the zero redirect feature 1 a fF wo Dr Access the User Options menu as described in Displaying th
95. r of missed ignored calls 88 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Options on the Terminal Settings Page Options on the Terminal Settings Page The Terminal Settings page displays the name that is associated with your telephone extension in the Corporate directory and also provides registration information for special 4610SW 4621SW IP telephone features For general information about these features see e Editing Your Name in the Corporate Directory on page 74 e Viewing Registration Information for Special Features on page 78 User Options System Options Caller s Logs Terminal Settings Name Change Set Optional Features Terminal Settings Click Terminal Voice Mail Registration Info CQOAAF3 AAAAAAAEDZyAf3d4eXr3UC 9 Settings to 7 Teleworker Options ae view the Feature Available Days Remaining Terminal Settings page Teleworker Teleworker Options WebAdm Sys Options YE Available No Expiry Date N A means the feature has not been activated Clicking Change in the Terminal Settings dialog box enables you to change the name that is associated with your extension number in the Corporate directory Terminal Settings Edit Name Edit Name Jones Rae Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 89 Chapter 9 Web based Telephone Options Options on the Voicemail Page The Voicemail page displays information about
96. roduction This chapter explains how to view the entries in the Call Log delete entries and make calls using the Call Log To copy an entry from the Call Log to a Speed Dial button see To copy an entry from the Call Log on page 43 To copy an entry from the Call Log to your Personal directory see To copy an entry from the Call Log on page 52 The following sections are included in this chapter e Working with the Call Log e Making Calls using the Call Log e Editing Call Log Entries e Deleting and Clearing Call Log Entries Working with the Call Log The Call Log contains two lists of telephone numbers comprising up to 100 combined records e Incoming Contains a record of received calls regardless of whether the calls were answered The information in the record comes from the services offered by your service provider e Outgoing Conitains a record of dialed numbers i Of Tip The display area may display a subset of the total number of entries stored on your telephone To view the next set of entries press the Page Right 9 button To view the previous set of entries press the Page Left button AN P When the maximum number of entries has been stored the most recent call is added and the oldest call is deleted You cannot edit Call Log entries Either or both of the lists in the Call Log can be cleared in a single action If you are unable to answer an incoming call or you choose to ignore a
97. s viewing 0 80 logging IM 81 Softkeys A IO 14 16 logging OUt es rar a Se 85 application labels A A A 18 specifying an Operator extension 90 CFwd call forwarding eee eee 16 Teleworker Options page 92 Dir Directory access A A 18 Terminal Settings page 89 DND do not disturb 16 viewing and clearing call lists 88 Log Call Log SESE RB Ts ig eB A a See G 18 viewing registration information 89 navigating applications 16 Voicemailpage 02 0 ee 90 SDial Speed Dial 18 User Options menu 62 VMail Voicemail gt e e 2 22 18 quick reference aooaa a 93 software version and release number viewing 80 User Options Options button Speaker button A A A A 14 accessing with password protection 62 Speaker indicator A AA A ee OR accessing without password protection 63 speaker using Sate ge a ee 34 Call Forward menu items 65 Speed Dial application A A AA a CallLogmenuitems 73 adding entries to list o 41 Contrast level menuitems 75 adding entry manually 42 Name ment items a a 74 copying entry from Call Log 43 Passwordmenuitems 64 copying entry from Corporate directory 42 quick reference 000 94 copying entry from Voicemail record
98. s forwarded on page 68 the Voicemail Application answers an unanswered call and prompts the caller to leave a message During the recording information about the call is displayed in the display area You have the option to listen to the message while the caller records the message To listen to a Voicemail message while the message is being recorded 1 When the caller begins to record a message after ringing stops select the Lstn softkey You can hear the caller speaking but the caller cannot hear you 2 If you want to speak to the caller before the caller hangs up select the Answ softkey You are connected to the caller and any recording up to this point is saved Accessing Voicemail Options and Messages from any Telephone You can set Voicemail options or retrieve the Voicemail messages stored on your 4610SW 4621SW IP telephone from any touch tone telephone See To set Voicemail options or retrieve a Voicemail message using any telephone on page 59 to set the following Voicemail options through Voicemail prompts e Enable or disable email notification of voicemail You may optionally use the web based User Options interface to enable this feature instead see Specifying an Email Address to Receive Voicemail Notifications on page 91 e Record your name You may optionally access the User Options menu to record your name instead see Recording Your Name on page 70 e Record a personalized greeting You may optio
99. t callers hear 56 Volume Control buttons 15 98 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006
100. ter 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the On softkey Press the Phone Exit button Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 67 Chapter 8 Setting Telephone Options To redirect unanswered calls to a directory number 1 oO DONO Fw ND Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select After 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the Chg softkey Select Directory on the Fwd After 3 Rings To menu or dial 2 on the dialpad If you want to switch to your Personal directory select the MyDir softkey Select the Line Function button beside the number to which calls will be redirected Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To redirect unanswered calls to the number you dial 1 OP aR WON N Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Call Forward on the User Options menu or press 2 on the dialpad Select After 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the Chg softkey Select Dialed on the Fwd After 3 Rings To menu or dial 3 on the dialpad Using the dialpad enter the number to which calls will be red
101. ter the new password and then select the Next softkey When you are prompted to confirm the new password re enter the new password and then select the Next softkey A confirmation message is displayed 64 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Viewing and Modifying User Options 7 Select the Ok softkey 8 Press the Phone Exit button ly lt Tip If your 4610SW 4621SW IP telephone is connected to the same network as your computer you can use the web browser on the computer to change the password For more information about the web based options see Changing Your User Options and Voicemail Passwords on page 86 PM A To enable or disable password protection Note When you disable password protection for accessing user options the Voicemail password is not disabled 1 Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Password on the User Options menu or press 1 on the dialpad 3 Perform one of the following actions e To disable password protection select Turn Pswd OFF or press 2 on the dialpad e To enable password protection select Turn Pswd ON or press 2 on the dialpad 4 When you are prompted to deactivate or activate password protection select the Yes softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Redirecting Calls through C
102. tion network to each VLAN Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 23 Chapter 2 Installation i Tip Your one X Quick Edition network can be equipped with a G10 PSTN gateway to enable access to the Public Switched Telephone Network PSTN through Foreign Exchange Office FXO lines supplied by your telephone service provider For information about how to install a G10 PSTN gateway see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Install your 4610SW 4621SW IP telephones before you install any G10 PSTN gateways Figure 2 shows a typical network configuration A typical configuration consists of a customer supplied 10 100 Base T Ethernet Fast Ethernet LAN with wall jacks or Ethernet switches to which your 4610SW 4621 SW IP telephones and G10 PSTN gateway s are connected In addition an administration computer may be connected to the LAN to provide web based access to user specific and system wide settings Y 23 Figure 2 Network Configuration Office P2P Network Ethernet Switch Administration PSTN Gateway You can use either of the following methods to connect one X Quick Edition devices to the Ethernet LAN e adirect connection to the LAN connect the telephone to the Ethernet LAN through a wall jack or Ethernet switch e ashared connection to a computer the telephone shares the computer s connection to the Ethernet LAN 2
103. to Know Regardless of whether you are creating a new network or adding telephones to an existing network connect the 4610SW 4621 SW IP telephones to the same IP network segment lf you have a complex network this means The IP addresses of all 4610SW 4621SW IP telephones and G10 PSTN gateways must belong to the same network address space Avaya one X Quick Edition devices assign themselves IP addresses in the same network address space automatically if the Local Area Network LAN does not include a Dynamic Host Configuration Protocol DHCP server host Avaya one X Quick Edition devices try to obtain an IP address from a DHCP server before they assign themselves IP addresses Unless assigned a static IP address previously Avaya one X Quick Edition devices assign themselves IP addresses each time they are connected to an Ethernet LAN If you move devices making up the same one X Quick Edition network from one LAN to another they may assign themselves different IP addresses without disrupting communications between established network peers Virtual LANs VLANs may be defined on an Ethernet switch If your IP network includes VLANs include all of the one X Quick Edition devices that need to communicate with each other in the same VLAN If multiple one X Quick Edition networks need to be run on the same IP network segment ask your LAN administrator to define the required number of VLANs on the Ethernet switch and assign a single one X Quick Edi
104. to answer the call As soon as the greeting starts to play press on the dialpad When you are prompted for your Voicemail password enter the password followed by the key The Voicemail password is the same one that you use to access user options 5 Follow the prompts to access and play Voicemail messages and or change Voicemail options Viv Tip To disconnect from the Voicemail Application or listen to the previous list of menu options at any time press on the dialpad a A 6 To end the call perform one of the following actions e Hang up e Select the End softkey followed by the OK softkey Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 59 Chapter 7 Using the Voicemail Application 60 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Chapter 8 Setting Telephone Options Introduction This chapter describes how to set telephone and user options using the Options gt button on your 4610SW 4621SW IP telephone For information about how to set telephone and user options through the web based interface see Web based Telephone Options on page 81 For information about how to access and modify system wide options such as setting the system date and time configuring paging zones administering user groups and using the web based administration interface see the Web based Administration chapter of the Avaya one X Quick Edition System Administrator Guide The foll
105. urity certificate on your computer the following message is displayed Security Alert changed by others However there is a problem with the site s ss Information you exchange with this site cannot be viewed or a security certificate A The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority The security certificate date is valid The name on the security certificate is invalid or does not match the name of the site Do you want to proceed 4 Perform one of the following actions e To proceed without installing the security certificate click Yes Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 83 Chapter 9 Web based Telephone Options e f you want to install the security certificate click View Certificate When the Certificate dialog box is displayed click Install Certificate and follow the on screen instructions Certificate General Details Certification Path Certificate Information This CA Root certificate is not trusted To enable trust install this certificate in the Trusted Root Certification Authorities store Issued to p2psupportidayaya com Issued by p2psupportidavaya com Valid from 5 25 2003 to 5 24 2033 Install Certificate Issuer Statement The User Options login page is displayed Login User Options 84 Avaya one X Quick Edit
106. warding to directory number 68 do not disturb enabling and disabling 77 enable forwarding to Voicemail 67 documentation forward all calls to dialed number 67 G10 PSTN Gateway Installation Guide 10 forward all calls to directory number 66 G10 PSTN Gateway Quick Installation Guide 10 forward all calls to Voicemail 66 System Administrator Guide 10 Call Log Telephone Quick Installation Guide 10 ABRE Song Ser OpONS i sa Ne a eS 73 Telephone User Guide 10 OE o a o e e Ca 45 Drop button fai ae a ee ed ow 15 resetting all logs 73 resetting Incoming or Outgoing list 73 resetting missed call counter 73 E calling ARENE p hands free operation o oo 34 email notification of voicemail initiating a call manually 34 configuring through web based interface Qt putting call on hold to answer a call 37 enabling through Voicemail prompts N 58 putting call on hold to placeacall 36 viewing registration information 78 setting up conference call 37 extension number transferring incomingcall 39 automatic registration Of s y s Ad Std aaas a2 using Call Log o 45 VIOWINO 5 aonta iaa a a a r St 80 using directory o 49 using Speed Dial button 41 ways to initiate a Call 33
107. y 7 three times To enter the next character wait for the cursor to move to the right automatically or press the Page Right button e To move the cursor to the left without deleting a character press the Page Left am button e To move the cursor to the right without deleting a character press the Page Right button e To add a space to the end of a line press the Page Right gt button e To move the cursor to the left and delete a character select the Bksp softkey e To change a character to upper or lower case select the Case softkey The first character in a line and the first character after a space are capitalized automatically e The special characters 8 and are entered by pressing the 1 dialpad key Select the Next softkey Press the keys on the dialpad to enter the telephone number or extension to associate with the entry To associate the entry with an outside PSTN line enter 9 first Select the Next softkey When you are prompted to add the entry to the Personal directory select the Save softkey 9 Select the Exit softkey To copy an entry from the Corporate directory 1 Select the Dir softkey 2 Select the Line Function button beside the number that you want to copy The information associated with the entry is displayed 3 Select the Copy softkey Select My Personal Dir on the Copy Entry To menu or press 1 on the dialpad A confirmation message is displayed Select t
108. your personalized greeting For example Please leave a message When you are finished press the number key to hear Voicemail options For a complete list of caller options see Using the Voicemail Application on page 55 To record a personalized greeting 1 Access the User Options menu as described in Displaying the User Options Menu on page 62 Select Voicemail on the User Options menu or press 3 on the dialpad Select Record Greeting on the Voicemail Options menu or press 3 on the dialpad Lift the handset and prepare yourself to make the recording 70 Avaya one X Quick Edition Release 1 0 0 Telephone User Guide March 2006 Viewing and Modifying User Options Select the Rec softkey speak your greeting clearly into the microphone and then select the Stop softkey or hang up Perform one of the following actions e To listen to your recording select the Play softkey e f you are satisfied with the recording select the Save softkey followed by the Ok softkey e f necessary select the Rec softkey again to re record your greeting Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Switching from a Personalized Greeting to the Standard Greeting When you record a personalized greeting your personalized greeting is played instead of the standard Voicemail greeting Deleting your personalized greeting causes the Voicemail Application to start using the

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