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Avaya one-X™ Deskphone Edition for 9600 Series IP

1. lll 11 Parameter Data Precedence ln 14 The Administrative Process llle 14 Administrative Checklist lll 15 Telephone Initialization Process ll llllllns 16 Step 1 Telephone to Network ln 16 Step 2 DHCP Server to Telephone ln 17 Step 3 Telephone and File Server 17 Step 4 Telephone and the Call Server 17 ErnorCondHliolSB 4 9 3 3 49 CRRCROR ACA ORO HORE RED SES 18 Chapter 3 Network Requirements n 19 Network Assessment c l cll 19 Hardware Requirements a 22 ke 4299 5 92499 5 5 5 19 Server Requirements 2222s m RR RR ERR ER RES E ERES 20 DHCP SEVE i d 9 ox OO OOD ACE RERO EO 4o SOS OW KS 20 HTIP IMTTPS OIG a 648 8 eee OO A eR Oe 20 Web Server Optional 2 ooa 20 Required Network Information 2 ee ee ccr 21 Other Network Considerations 2 2 2 2 eee ee es 22 l Ae c a Bi 1S So ee a GG Sew oe E ee et SS Se Se 22 Reliability and Performance 2 eee ee 23 co P errorem 23 IEEE 0210 and 802 10 oc cee ee Se Se ee ewe hee wu 23 Network Audio Quality Display on 9600 Series IP Telephones 24 IP Address Lists and Station Number Portability 24 TCP UDP Port Utilization lt bee eR RARE A eS 25 ir lS PR CN ER t E Ot Seas SoS Se Sw eo SS S
2. 10 89 E Enhanced Dialing Procedures 74 Enhanced Local Dialing 74 Error Conditions c 18 F File download Choosing the Right Application and Upgrade Scrip File s s sa m sux xo kom mom eo a a 54 Download File Content 54 Issue 2 September 2006 93 Index G General Download Process 53 Generic Setup for DHCP 36 Glossary of Terms aa 87 GROUP System Value a aoaaa 57 H Hardware Requirements 19 HTTP Configuration for Backup Restore 48 HTTP HTTPS Server 2 lll ee 20 l IEC ISO Documents ll nn 91 IEEE 802 1D and 802 1Q 23 31 IEEE 802 ID Q QoS parameters at IEEE ANSI Documents 91 IETF Documents cles 89 Initialization and Address Resolution Diagram 27 Initialization Process for 9600 Series IP Telephones 16 Installation Network Information Required before installing o ommo sec mon RR mms 21 Interface administering the 198 IP Address Lists and Station Number Portability 24 IP Addresses administering Te IP Interface and Addresses for media servers 30 ISO IEC ANSI IEEE Documents 91 ITUDocuments clle 90 L Language Selection 72 Local Administrative Options 71 M Media Server Switch Administration 30
3. Administrative Parameter s Mechanisms For More Information See Quality of Avaya call server UDP Port Selection on page 30 and Service strongly Appendix B Related Documentation recommended DHCP DHCP and File Servers on page 35 and Chapter 7 Administering Telephone Options Configuration file DHCP and File Servers on page 35 and Chapter 7 Administering Telephone Options Interface DHCP DHCP and File Servers on page 35 and Chapter 6 Telephone Software and Application Files Configuration file DHCP and File Servers on page 35 and Chapter strongly 6 Telephone Software and Application Files recommended Manual administration Secondary Ethernet Hub Interface Enable at the telephone Disable in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Application DHCP DHCP and File Servers on page 35 and especially specific DHCP Server Administration on page 36 parameters Also Chapter 8 Administering Applications and Configuration file strongly recommended Options DHCP and File Servers on page 35 and especially HTTP Generic Setup on page 47 Also Chapter 8 Administering Applications and Options 2 of 2 General information about administering DHCP servers is covered in DHCP and File Servers on page 35 and more specifically DHCP Server Administration on page 36 General information about administering HTTP servers is c
4. Structure of Management Information Version 2 SMIv2 April 1999 edited by K McCloghrie D Perkins and J Schoenwaelder RFC 2578 Resource ReSerVation Protocol VI September 1997 by R Braden L Zhang S Berson S Herzog and S Jamin RFC 2205 The TLS Protocol Version 1 0 January 1999 by T Dierks and C Allen RFC 2246 ITU Documents The following documents are available for a fee from the ITU Web site http www itu int Recommendation G 711 Pulse Code Modulation PCM of Voice Frequencies November 1988 Recommendation G 722 7 kHz Audio Coding within 64 kbit s November 1988 Recommendation G 729 Coding of speech at 8 kbit s using Conjugate Structure Algebraic Code Excited Linear Prediction CS ACELP March 1996 Annex A to Recommendation G729 Reduced complexity 8 kbit s CS ACELP speech codec November 1996 Annex B to Recommendation G729 A silence compression scheme for G 729 optimized for terminals conforming to Recommendation V 70 November 1996 Recommendation H 225 0 Call signalling protocols and media stream packetization for packet based multimedia communications systems February 1998 Recommendation H 245 Control protocol for multimedia communication February 1998 Recommendation H 323 Packet based multimedia communications systems February 1998 90 9600 Series IP Telephones Administrator Guide Release 1 1 ISO IEC ANSI IEEE Documents The following documents are available for a f
5. When the IP telephone is configured for Supplicant Mode DOT1 X 2 the telephone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Telephone with attached PC PC Only Authenticates When the IP telephone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 an attached PC running 802 1X supplicant software can be authenticated by the data switch The telephone in this scenario gains access to the network without being authenticated 70 9600 Series IP Telephones Administrator Guide Release 1 1 Local Administrative Options Using the Telephone Dialpad Some switches support authentication of multiple devices connected through a single switch port This is known as multi supplicant or MAC based operation These switches typically send unicast 802 1X packets to authenticating devices These switches support the following two scenarios Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1X 2 the telephone can support authentication from the switch Telephone and PC Dual Authentication Both the IP telephone and the connected PC can support 802 1X authentication from the switch The IP telephone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT 1X 0 or 1 The attached PC must be running 802 1X supplicant software Local Administrativ
6. 89 Reliability and Performance 23 Requirements 11 Call Server llle 29 Hardware lt lt s sc soso lees 19 Network aoaaa s so hen 19 SEVER a aaga A ee Md a Decii ois Dette i 20 RESTE e D 78 Restore Backup noaoo eee ee ees 76 RSVP and RTCP lll sr ai RTCP and RSVP lll ssl 21 S Script File Parameter Names and Corresponding Media Server Field Names 50 Scripts and Application Files for 9600 Series IP Telephones llle 54 Security uso m eoe som Weder d een 28 Server Administration 35 94 9600 Series IP Telephones Administrator Guide Release 1 1 SOMWare i ke Ge wee ha ee RO Eo S p dx Software Checklist Software Telephone 2 Station Number Portability and IP Address Lists Supplicant Operation 802 1X Switch Administration Switch Compatibility and Aliasing IP Telephones System Parameters Customizable 60 I Tagging and VLAN administering TCP UDP Port Utilization Telephone Administration Telephone Administration Other Considerations Telephone and Call Server initialization Telephone and File Server initialization Telephone Initialization Process Telephone Options Administering Telephone Software and Application Files Telepho
7. SDP Signaling Channel Encryption SIP SNTP TCP IP TFTP TLS UDP Unnamed Registration VLAN VoIP WML Network Address Translation Off PBX Station Hypertext Preprocessor software used to assist in the format and display of Web pages Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to end services for real time data such as voice over IP Session Description Protocol A well defined format for conveying sufficient information to discover and participate in a multimedia session Encryption of the signaling protocol exchanged between the IP telephone and the call server Signaling channel encryption provides additional security to the security provided by media channel encryption Session Initiation Protocol An alternative to H 323 for VoIP signaling This protocol is not applicable to 9600 Series IP Telephones Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet Transmission Control Protocol Internet Protocol a network layer
8. 323 or SIP for telephony signaling 96xx Series IP Telephones only use H 323 SIP related administration of 96xx telephones is neither necessary nor relevant Avaya Communication Manager Release 46xx telephones are supported prior to Communication Manager Release 3 0 The 96xx telephones are not officially supported prior to Release 3 0 DHCP amp SSON 46xx telephones use Option 176 as the default DHCP Site Specific Option Number SSON 96xx telephones use Option 242 Upgrade Script The upgrade script files have different names and content 46xxupgrade scr versus 96xxupgrade txt File Servers 46xx telephones can use either TFTP or HTTP servers as file servers for example to download new phone firmware upgrade script files or settings files 96xx telephones only use HTTP Backup 46xx telephones use FTP as the protocol to create and access backup files Users can specify unique backup server addresses backup directories FTP User IDs and FTP User Passwords 96xx telephones use HTTP as the protocol to create and access backup files and users have no options to change backup parameters 96xx telephones use the settings file parameter BRURI to identify the backup file site Backup Filenames 96xx telephones store their backup files with titles that do not include the model number for example 1234 96xxdata txt vs 1234 4610data txt or 1234 4620data txt Backup File Content Backup file contents are generally the sam
9. 67 DNS AGOIESUINUS 222422462 2 SSs4GR54 55 824 SESe3S5e 426 68 IEEE BOLT 4 464 bo o OAS EE EER ASSES SER WR wR 69 802 1X Pass Through and Proxy Logoff sn 69 802 1X Supplicant Operation 1 2 2 ee 70 Local Administrative Options Using the Telephone Dialpad 71 Language Selection 66 4 lt 4 66 8 FORMS o o o SEER THOR OES 72 Gigabit Ethernet Adapter 2 62225 e se we RR Rs 74 Enhanced Local Dialing 4 44 9a ee kd SRA Ew ARA 74 cs nog j DTI 76 Backup 26s eee Geko ce eens ee Se bse a SS OS Gwe R 77 ROSIONG 646444646445 8 0 dee Oe ee ee ow 78 Chapter 8 Administering Applications and Options 81 Customizing 9600 Series IP Telephone Applications and Options 81 The Application Status Flag APPSTAT 84 Appendix A Glossary of Terms 87 Appendix B Related Documentation 89 IE TP DOGUINGING a s uu nm 46 ee S x doom de POD EES OR e a c 89 HU Documents cao cess RAO OR XC RO E X AO rox n EHH 90 ISO IEC ANSIIEEE Documents cler 91 Index 2299 ox EROR o8 e R9 REOR E GC AE RO T ROS RR OE EU 93 Issue 2 September 2006 5 Contents 6 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 1 Introduction About This Guide This guide is for personnel who administer Avaya Communication Manager DHCP HTTP HTTPS servers for 9600 Series IP Telephones a Local Area Network LAN or
10. Administering Options for the 9600 Series IP Telephones Table 7 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range DOT1X ENHDIALSTAT HTTPDIR HTTPSRVR ICMPDU ICMPRED L2Q L2QVLAN LANGOSTAT LANGxFILE LANGSYS 0 1 Null Null Null Null 802 1X Supplicant operation mode Valid values are 0 With PAE pass through 1 with PAE pass through and proxy Logoff 2 without PAE pass through or proxy Logoff Enhanced Dialing Status If set to 1 the Enhanced Local Dialing feature is turned on for all associated applications If set to O the feature is turned off HTTP server directory path The path name prepended to all file names used in HTTP and HTTPS get operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required Text list of HTTP server addresses in dotted decimal or DNS format separated by commas 0 255 ASCII characters including commas Controls whether ICMP Destination Unreachable messages will be processed Values are 0 No 1 Send limited Port Unreachable messages 2 Send Protocol and Port Unreachable messages Controls whether ICMP Redirect messages will be processed Values are 0 No 1 Yes Controls whether Layer 2 frames have IEEE 802 1Q tags 0 auto 1 enabled 2 disabled 802 1Q VLAN Identi
11. Administration in Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 Unless there is a specific need in your enterprise LAN Avaya recommends that you do not change the default values Voice Mail Integration You can set the system parameter MSGNUM to any dialable string An example is the telephone number users would dial to access your voice mail system such as AUDIX or Octel For more information see Table 7 When the user presses the Message button on the telephone that number is automatically dialed giving the user one touch access to voice mail Call Transfer Considerations This section provides information about call transfer behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Transfer is set to Yes once a transfer has been started the user cannot press a non idle call appearance until the transfer is complete or the transfer is aborted 32 9600 Series IP Telephones Administrator Guide Release 1 1 Conferencing Call Considerations e When the system parameter Abort Transfer is set to No the transfer proceeds normally even if the user presses a non idle call appearance be
12. Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 To set these parameters manually see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide You can specify VLAN ID and VLANTEST values with the ADDR Local Administrative Option Note All local administrative procedures are on a phone by phone basis Administration using Communication Manager DHCP and HTTP applies to the telephone system itself or to a range of telephones Issue 2 September 2006 31 Communication Manager Administration NAT Network Address Translation NAT usage can lead to problems that affect the consistency of addressing throughout your network All H 323 IP Telephones support NAT interworking Support for NAT does not imply support for Network Address Port Translation NAPT The telephones do not support communication to the PBX through any NAPT device NAT requires specific administration on the media server A direct Avaya IP Telephone to Avaya IP Telephone call with NAT requires Avaya Communication Manager Release 3 0 or greater software For more information see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site DIFFSERV The DiffServ values change to the values administered on the media server as soon as the telephone registers For more information see Chapter 4 Network Quality
13. For example DHCP provides file management whereas HTTP provides application management yet both functions can co exist on one hardware unit Any standards based server is recommended For parameters related to Avaya Media Server information see Chapter 4 Communication Manager Administration and the administration documentation for your call server For parameters related to DHCP and file servers see Chapter 5 Server Administration AX CAUTION The telephones obtain important information from the script files on the file server and depend on the application file for software upgrades If the DHCP file server is unavailable when the telephones reset the telephones register with the media server and operate Some features might not be available To restore them you need to reset the telephone s when the file server is available DHCP Server Avaya recommends that a DHCP server and application be installed and that static addressing be avoided Install the DHCP server and application as described in DHCP and File Servers on page 35 HTTP HTTPS Server Administer the HTTP or HTTPS file server and application as described in HTTP Generic Setup on page 47 Web Server Optional If users are to have access to corporate WML Web sites administer the telephones as described in Chapter 5 Server Administration 20 9600 Series IP Telephones Administrator Guide Release 1 1 Required Network Information For rout
14. SNMP community name string up to 32 ASCII characters no spaces Static programming override flag If set to 0 static programming never overrides call server DHCP or call server administered data If set to 1 static programming overrides only file server administered data If set to 2 static programming overrides only call server administered data If set to 3 static programming overrides both file server and call server administered data Allows a call server IP address that has been manually programmed into a telephone to override any value received via DHCP or via this configuration file A manually programmed IP address will only be used if it is not 0 0 0 0 so this parameter may be used to allow only specific telephones to use a different value than otherwise provided by this configuration file If STATIC is to be used to select a manual override of file server IP address es STATIC must be set via DHCP not via this configuration file One or more Push application server subscription URLs separated by commas without any intervening spaces 0 255 ASCII characters including commas One or more trusted domain path strings separated by commas without any intervening spaces 0 255 ASCII characters including commas A URL pushed to a telephone must contain one of these strings if it is to be used to obtain content to be rendered by the telephone 5of6 64 9600 Series IP Telephones Administrator Guide Relea
15. Step 4 Telephone and the Call Server The call server referred to in this step is the Avaya Media Server In this step the telephone might prompt the user for an extension and password The telephone uses that information to exchange a series of messages with the call server For a new installation and for full service the user can enter the telephone extension and the call server password For a restart of an existing installation this information is already stored on the telephone but the user might have to confirm the information The telephone and the call server exchange more messaging The expected result is that the telephone is appropriately registered and call server data such as feature button assignments are downloaded Issue 2 September 2006 17 Administration Overview and Requirements The 9600 Series IP Telephones support a feature called Unnamed Registration Unnamed Registration allows a telephone to register with the Avaya Media Server without an extension assuming the Avaya Media Server also supports this feature To invoke Unnamed Registration take no action Allow the Extension prompt display for 60 seconds without making an entry The telephone automatically attempts to register by means of Unnamed Registration A telephone registered with Unnamed Registration has the following characteristics e only one call appearance e no administrable features e can make only outgoing calls subject to call server Class of R
16. Telephones offer and support remote ping and remote traceroute The switch can instruct the telephone to originate a ping or a traceroute to a specified IP address The telephone carries out that instruction and sends a message to the switch indicating the results For more information see your switch administration documentation If applicable the telephones test whether the network Ethernet switch port supports IEEE 802 1D q tagged frames by ARPing the router with a tagged frame For more information see VLAN Considerations on page 66 If your LAN environment includes Virtual LANs VLANs your router must respond to ARPs for VLAN tagging to work properly QoS For more information about the extent to which your network can support any or all of the QoS initiatives see your LAN equipment documentation See QoS on page 31 about QoS implications for the 9600 Series IP Telephones All 9600 Series IP Telephones provide some detail about network audio quality For more information see Network Audio Quality Display on 9600 Series IP Telephones on page 24 IEEE 802 1D and 802 1Q For more information about IEEE 802 1D and IEEE 802 1Q and the 9600 Series IP Telephones see IEEE 802 1D and 802 1Q on page 31 and VLAN Considerations on page 66 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of eight priorities to be assigned to a specific packet 7 Network management traffi
17. a high security technique to inhibit a sophisticated user from obtaining access to local procedures Administering this password can limit access to all local procedures including VIEW VIEW is a read only option that allows review of the current telephone settings Issue 2 September 2006 59 Administering Telephone Options Table 7 9600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Description and Value Range AGCHAND AGCHEAD AGCSPKR APPNAME APPSTAT AUTH BAKLIGHTOFF BRURI CNAPORT CNASRVR DHCPSTD DNSSRVR DOMAIN 1 1 Null 1 120 Null 50002 Null 0 0 0 0 Null Automatic Gain Control status for handset O disabled 1 enabled Automatic Gain Control status for headset O disabled 1 enabled Automatic Gain Control status for Speaker O disabled 1 enabled Primary application image file name as provided in the 9600upgrade txt file Controls whether specific applications are enabled restricted or disabled Values are 1 all applications enabled 2 Speed Dial Contacts changes and Call Log disabled and Redial last number only 3 Speed Dial Contacts changes disabled 0 Speed Dial Contacts changes Call Log and Redial disabled Script file authentication value O HTTP is acceptable 1 HTTPS is required Number of minutes without display activity to wait before turning off the backlight Values 0 999 no spaces
18. a Web server The 9600 Series IP Telephones use Internet Protocol IP technology with Ethernet line interfaces and support the H 323 protocol only The 9600 Series IP Telephones provide support for DHCP HTTP and HTTPS over IPv4 UDP which enhance the administration and servicing of the telephones These telephones use DHCP to obtain dynamic IP Addresses and HTTPS or HTTP to download new versions of software or customized settings for the telephones Note Unless otherwise indicated any reference to the DEFINITY server in this document also refers to Avaya Communication Manager media servers AX CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for servers used with any 9600 Series IP Telephone system If the servers are not functioning correctly the 9600 Series IP Telephones might not operate correctly Y Tip For a quick reference to Avaya Communication Manager settings for 9600 Series IP Telephones and related telephone interface information see Avaya one X Deskphone Edition for 9600 Series IP Telephones Read This First Document Number 16 601533 available at www avaya com support Issue 2 September 2006 7 Introduction Differences Between 9600 Series and 4600 Series IP Telephones Review this section if you administer both 4600 and 9600 Series IP Telephones Signaling 46xx Series IP Telephones can use H
19. a call appearance after pressing the Conference or Add softkey Conferencing behavior changes significantly when Select Line Conferencing is set to Yes which automatically sets No Dial Tone Conferencing to Yes Specifically e If the user finishes dialing the intended conferee pressing the initial call appearance allows the conference to proceed normally as if the Join softkey was pressed e If the user has not finished dialing the intended conferee pressing the initial call appearance placed on soft hold when Conference or Add was pressed cancels the conference set up e If the user presses the Conference or Add softkey then immediately presses a hard held call appearance the previously held call appearance is retrieved from hold and joins the existing conference When the system parameter Select Line Conferencing is set to No the user cancels the conference setup by pressing the call appearance on soft hold before pressing Join Selecting a hard held call appearance during conference setup establishes the held call as the intended conferee If the user is in conference setup and answers an incoming call the incoming call is established as the intended conferee but Join must then be pressed If the user does not want the incoming call to be part of the conference the call should not be answered or the call can be answered and then hung up before continuing the conference setup Pressing an in use call appearance during conference setup
20. and related applications Telephone country code The administered international country code for the location by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 3 digits from 1 to 999 Internal extension telephone number length Specifies the number of digits associated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 3 of 6 62 9600 Series IP Telephones Administrator Guide Release 1 1 Administering Options for the 9600 Series IP Telephones Table 7 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PHNIC PHNLD PHNLDLENGTH PHNOL PHY1STAT PHY2PRIO PHY2STAT PHY2VLAN PROCPSWD 011 10 Null Telephone international access code The maximum number of digits if any dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 4 digits Telephone long distance access code The digit if any dialed to access public network long distance trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 digit or Null Length of national telephone number The number of digits in the longest possible national telephone number by the algorithm that
21. audio port range Gatekeeper administration administered for the always an even number network region lt Port audio port 1 RTCP UDP IP only active during a call Ml BB Port audio port 1 if RTCP is enabled Voice Monitoring gt Manager Port audio port 2 RTCP UDP IP Port depends on Voice only active during a call Ei gt dep if RTCP monitoring m m EUM Manager is enabled SNMP UDP IP SNMP MIB Viewer Port 161 Port depends on E zi mH MIB viewer admin 26 9600 Series IP Telephones Administrator Guide Release 1 1 Figure 2 Initialization and Address Resolution Diagram Initialization and Address Resolution 9600 Series IP Telephone Port 68 Port 1024 5000 Operating System selected a new port is used for each file requested Port 1024 5000 Operating System selected a new port is used for each file requested Port 1024 5000 Operating System selected DHCP TCP IP Bdn HTTPS Read Request TCP IP a HTTPS Data ACKs amp Errors TCP IP m gt Figure 3 Applications Diagram Applications 9600 Series IP Telephone Port 1024 5000 Operating System selected only active if WMLHOME 9620 9630 is non null HTTP Read R t TCP IP Miu a ead Request go 80 XL HTTPS Data ACKs amp Errors TCP IP Port Operating System a E selec
22. authentication credentials and realm are stored in re programmable non volatile memory which is not overwritten when new telephone software is downloaded Both the authentication credentials and realm have a default value of null set at manufacture or at any other time user specific data is removed from the telephone The new value s replace the currently stored values e when HTTP authentication for backup or restore succeeds and e if the userid password or realm used differs from those currently stored in the telephone If HTTP authentication fails the user is prompted to enter new credentials Note Users can request a backup or restore using the Advanced Options Backup Restore screen as detailed in the user guide for their specific telephone model or specific error messages relating to Backup Restore see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide 76 9600 Series IP Telephones Administrator Guide Release 1 1 Backup Restore Backup When the system parameter BRURI is non null user changes are automatically backed up to the file ext_96xxdata txt where ext is the value of NVPHONEXT on the HTTP server to a user specified directory Backup formats are as follows Table 10 Backup File Formats Item Data Value Format Generic name value Contacts ABKNAMEmmm ENTRY_NAME ABKNUMBERmmm ENTRY_NUM BER 1 where mmm is the one two or three digit entry ID with leading
23. browsers that use WML Zero or one URL 0 255 ASCII characters including spaces if any If Null the Web application will not be displayed WMLIDLETIME 10 Idle time before displaying Web page Number of minutes without activity to wait before displaying the idle Web page Value 1 999 with no spaces Null is not a valid value WMLIDLEURI Null Idle time Web page URI URI that specifies the Web page the browser displays after an idle interval Value Zero or one URI 0 255 ASCII characters no spaces Null is valid but if Null no page displays WMLPORT 8000 TCP port number for the HTTP proxy server if applicable 1 5 ASCII numeric characters from 0 to 65535 Null is not a valid value WMLPROXY Null One HTTP proxy server IP address in dotted decimal or DNS Name format 0 255 ASCII characters Set this parameter only if Web pages requiring a proxy server will be supported 6 of 6 Note Table 7 applies to all 9600 Series IP Telephones Certain 9600 IP Telephones might have additional optional information that you can administer For more information see Chapter 8 Administering Applications and Options Issue 2 September 2006 65 Administering Telephone Options VLAN Considerations If your LAN environment does not include Virtual LANs VLANs ignore this section Otherwise this section contains information on how to administer 9600 Series IP Telephones to minimize registration time and maximize pe
24. dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 Range 1 or 2 ASCII numeric characters from 5 to 15 Outside line access code The character s dialed including and if any to access public network local trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 2 dialable characters including Null Ethernet line interface setting 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware Layer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Values are from 0 7 and correspond to the drop down menu selection Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces Text string containing the local dialpad procedure password Null or 1 7 ASCII digits If set
25. listed continue with the next section If it is not listed install the DHCP server 40 9600 Series IP Telephones Administrator Guide Release 1 1 DHCP Server Administration Creating a DHCP Scope for the IP Telephones Use the following procedure to create a DHCP scope for the IP telephones 1 2 Select Start gt Programs gt Admin Tools gt DHCP Manager Expand Local Machine in the DHCP Servers window by double clicking it until the sign changes to a sign 3 Select Scope gt Create 4 Using information recorded in Table 3 Required Network Information Before Installation Per DHCP Server Define the Telephone IP Address Range Set the Subnet Mask To exclude any IP addresses you do not want assigned to IP telephones within the Start and End addresses range a In the Exclusion Range Start Address field enter the first IP Address in the range that you want to exclude b In the Exclusion Range End Address field enter the last IP Address in the range that you want to exclude c Click the Add button d Repeat steps a through c for each IP address range to be excluded Note Avaya recommends that you provision the 9600 Series IP Telephones with sequential IP addresses Also do not mix 9600 Series IP Telephones and PCs in the same scope Under Lease Duration select the Limited To option and set the lease duration to the maximum 6 Enter a sensible name for the Name field such as DEFINI
26. makes that call appearance the intended conferee The Toggle Swap feature works for Conference setup just like it does for Transfer Setup For more information see the last paragraph of Call Transfer Considerations Telephone Administration For detailed information about administering the media server for 9600 Series IP Telephones see the following Avaya documents e Administrator Guide for Avaya Communication Manager Document 03 300509 e Feature Description and Implementation for Avaya Communication Manager Document 555 245 770 Other Considerations When a 9620 IP Telephone is aliased as a 4620SW IP Telephone do not administer e a button module SBM24 EU24 or EU24BL or e feature buttons 13 through 24 The 9630 IP Telephone can be administered for both of these options 34 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 5 Server Administration Software Checklist Ensure that you own licenses to use the DHCP HTTP and HTTPS server software Note You can install the DHCP and HTTP server software on the same machine AX CAUTION The firmware in the 9600 Series IP Telephones reserves IP addresses of the form 192 168 2 x for internal communications The telephone s improperly use addresses you specify if they are of that form DHCP and File Servers Dynamic Host Configuration Protocol DHCP minimizes maintenance for a 9600 Series IP Telephone network by removing the need to individually a
27. password must be entered immediately after Mute is pressed and before entry of a procedure command for example VIEW Intended to facilitate restricted access to local procedures even when command sequences are known Password is viewable not hidden 4of 6 Issue 2 September 2006 63 Administering Telephone Options Table 7 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PROCSTAT 0 REREGISTER 20 RTCPMON Null SCREENSAVERON 60 SNMPADD Null SNMPSTRING Null STATIC 0 SUBSCRIBELIST Null TPSLIST Null Local dialpad Administrative procedures status O Local procedures enabled 1 all Administrative Options are disabled Registration timer in minutes Controls an H 323 protocol timer that should only be changed under very special circumstances by someone who fully understands the system operation impact Value is 1 120 Text string containing the 4 octet IP address of the RTCP monitor currently in use in dotted decimal or DNS Name format 0 15 ASCII characters no spaces Number of idle time minutes after which the screen saver is turned on Valid values are 1 3 ASCII numeric digits 0 999 Text string containing zero or more allowable source IP addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas Text string containing the
28. received on the secondary Ethernet interface Table 8 provides several VLAN separation guidelines Table 8 VLAN Separation Rules If Then VLANSEP is O or OR the telephone is Frames received on the secondary Ethernet 2 Off Disabled not tagging frames interface will not be changed before forwarding For example tagging is not added OR the telephone is or removed and the VLAN ID and tagged tagging frames with a frames priority are not changed The Ethernet VLAN ID equal to switch forwarding logic determines that frames PHY2VLAN received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the telephone without regard to specific VLAN IDs or the existence of tags VLANSEP is 1 On Enabled All tagged frames received on the secondary Ethernet interface are changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames received on the secondary Ethernet interface are not changed before forwarding 10f2 Issue 2 September 2006 67 Administering Telephone Options Table 8 VLAN Separation Rules continued If Then VLANSEP is 1 On Enabled AND the telephone is not tagging frames OR if the telephone is tagging frames with a VLAN ID equal to PHY2VLAN OR if the PHY2VLAN value is zero VLANSEP is 1 On Enabled AND the telephone is tagging frames with a VLA
29. to the telephone The script file tells the telephone which application file the telephone must use The application file is the software that has the telephony functionality and is easily updated for future enhancements In a newly installed telephone the application file might be missing In a previously installed telephone the application file might not be the proper one In both cases the telephone requests a download of the proper application file from the file server The file server downloads the file and conducts some checks to ensure that the file was downloaded properly If the telephone determines it already has the proper file the telephone proceeds to the next step without downloading the application file again After checking and loading the application file the 9600 Series IP Telephone if appropriate uses the script file to look for a settings file The settings file contains options you have administered for any or all of the 9600 Series IP Telephones in your network For more information about the settings file see Contents of the Settings File on page 56 Software When shipped from the factory the 9600 Series IP Telephones might not contain sufficient software for registration and operation When the telephone is first plugged in a software download from an HTTP or HTTPS server starts to give the phone its proper functionality For software upgrade downloads the call server provides the capability for a remote restart
30. you through rest of the setup 4 Click the Next button The Scope Name dialog box displays 5 In the Name field enter a name for the scope such as DEFINITY IP Telephones then enter a brief comment in the Description field 6 When you finish Steps 1 5 click the Next button The IP Address Range dialog box displays 7 Define the range of IP addresses used by the IP telephones listed in Table 3 Required Network Information Before Installation Per DHCP Server The Start IP Address is the first IP address available to the IP telephones The End IP Address is the last IP address available to the IP telephones Note Avaya recommends not mixing 9600 Series IP Telephones and PCs in the same scope 44 9600 Series IP Telephones Administrator Guide Release 1 1 8 10 12 13 14 15 DHCP Server Administration Define the subnet mask in one of two ways e The number of bits of an IP address to use for the network subnet IDs e The subnet mask IP address Enter only one of these values When you finish click the Next button The Add Exclusions dialog box displays Exclude any IP addresses in the range specified in the previous step that you do not want assigned to an IP telephone a In the Start Address field under Exclusion Range enter the first IP Address in the range you want to exclude b In the End Address field under Exclusion Range enter the last IP Address in the range you want to excl
31. 9620 4610SW recommended Avaya Communication Manager 3 0 4620SW Avaya Communication Manager 3 0 9630 4620SW Avaya Communication Manager 3 0 Note Although support for a 9620 aliased as a 4620SW IP Telephone extends back to DEFINITY Release 11 some features are not available For example the 9620 only supports a total of 12 call appearances and administered feature buttons The 4620 can be administered for a total of 24 call appearances and feature buttons For more information about aliasing one telephone model as another see Using an Alias in the Administrator Guide for Avaya Communication Manager Document 03 300509 Issue 2 September 2006 29 Communication Manager Administration Media Server Switch Administration For information about specific switch administration see the following documents on the Avaya support Web site e The Administrator Guide for Avaya Communication Manager Document 03 300509 provides detailed instructions for administering an IP telephone system on Avaya Communication Manager See Chapter 3 Managing Telephones which describes the process of adding new telephones Also you can locate pertinent screen illustrations and field descriptions in Chapter 19 Screen References of that guide e Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 provides detailed information about switch administration for your network IP Interface and Add
32. AVAYA Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide Release 1 1 16 300698 Issue 2 September 2006 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation an
33. CT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software pr
34. HCP Generic Setup on page 36 and DNS Addressing on page 68 Table 3 Required Network Information Before Installation Per DHCP Server Gateway router IP address es HTTP server IP address es Subnetwork mask Avaya Media Server Gatekeeper IP address es 5 Avaya Media Server Gatekeeper port Although this can be a value between 0 and 65535 the default value is 1719 Do not change the default value unless that value conflicts with an existing port assignment A O N 6 HTTP server file path 7 Telephone IP address range From To 8 DNS server address es If applicable 9 HTTPS server address es If applicable Issue 2 September 2006 21 Network Requirements The file server file path is the root directory used for all transfers by the server All files are uploaded to or downloaded from this default directory In configurations where the upgrade script and application files are in the default directory do not use item 6 in Table 3 As the LAN or System Administrator you are also responsible for e Administering the DHCP server as described in Chapter 5 Server Administration e Editing the configuration file on the applicable HTTP or HTTPS file server as covered in 9600 Series IP Telephone Scripts and Application Files Other Network Considerations SNMP The 9600 Series IP Telephones are fully compatible with SNMPv2c and with Structure of Management Information Version 2 SMIv2 The t
35. LoadModule lines associated with DAV LoadModule dav module modules mod dav so LoadModule dav fs module modules mod dav fs so Note If these modules are not available on your system typically the case on some Unix Linux Apache servers you have to recompile these two modules mod dav amp mod dav fs into the server Other ways to load these modules might be available Check your Apache documentation at http httpd apache org docs for more details 4 Add the following lines in the httpd conf file WebDAV configuration DavLockDB C Program Files Apache Group Apache2 var DAVLock lt Location gt Dav On lt Location gt For Unix Linux Web servers the fourth line might look more like DavLockDB usr local apache2 var DAVLock 5 Create the var directory and make it writable by everyone Right click Properties gt Security gt Add gt Everyone gt Full Control Issue 2 September 2006 49 Server Administration Web Configuration Tool Recent call server versions provide all the Web configuration support the 9600 Series IP Telephones require Also the media server has an easy to use PC based interface for creating script files Given these resources you do not need to manually create the text files discussed in 9600 Series IP Telephone Scripts and Application Files For more information about the media server see nstallation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server available on the A
36. Media Server Administration Other Considerations 32 Media Server Field Names and Corresponding Script File Parameter Names 50 N NAT ge m Ge ae keep quem EUR RU a E Rn 32 Network Assessment ln 19 Network Audio Quality Display 24 Network Considerations Other 22 Network Information Required 21 Network Requirements cs 19 O Options and Applications Administering 81 Options Administering 59 Options Customizing 81 Options entering using the Telephone Dialpad 71 Options for 9600 Series IP Telephone Administration 12 Other Considerations for Administering 9600 Series IP Telephones on Avaya Media Servers 34 Other Considerations for media server administration cll ln 32 Other Network Considerations 22 P Parameter Data Precedence 14 Parameters in Real Time 24 Parameters Saved During Backup 78 Parameters Customizable 60 82 Pass Through and Proxy Logoff 802 1X 69 Port Utilization Selection s eom xx ERR Re Y Rs 30 TCP UDP ax cm gogo Xo xL Rok xs 25 Proxy Logoff and Pass Through 802 1X 69 Q QoS suos ae xc ee EROR REUS 23 31 Administrative Parameters 13 IEEE 802 1Dand802 1Q 31 R Registration and Authentication 28 Related Documentation
37. N ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero The Ethernet switch forwarding logic determines that frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the telephone without regard to specific VLAN IDs or the existence of tags Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the telephone if the VLAN ID equals the VLAN ID used by the telephone Untagged frames will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic 2 of 2 DNS Addressing The 9600 IP Telephones support DNS addresses and dotted decimal addresses The telephone attempts to resolve a non ASCll encoded dotted decimal IP address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 36 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The text string for the DOMAIN system parameter Option 15 Table 7 is appended to the address es in Option 6 before the telephone attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS b
38. S D TL 28 Registration and Authentication s 28 Issue 2 September 2006 3 Contents Chapter 4 Communication Manager Administration Call Server Requirements aano es Switch Compatibility and Aliasing IP Telephones Media Server Switch Administration IP Interface and Addresses lllrlslnns UDP Port Selecion 1 464 4G RHR onr i XR ERE RV OO Voice Mail integrall h cc cc cd dee ceeded ewe we TROD EES Call Transfer Considerations ll rn Conferencing Call Considerations s Telephone Administration ccrllnn Other Considerallol ax moe see SSG eS SSS SHEE SSE SHE 493 Chapter 5 Server Administration Software Checklist 2 2 2 22224 ee oar bee RR RR dees DHCP and File Servers 2 ee ee cler DHCP Server Administration ee ee eT ee OR ewe es DHCP Genero DOIUD ua xw 9 9 Chee TREES Se SHOE SSE Windows NT 4 0 DHCP Server lll rrr Verifying the Installation of the DHCP Server Creating a DHCP Scope for the IP Telephones Editing Custom Options llle Adding the DHCP Option llle Activating the L68S68 4 4 424 A Re 3 ORA AR Verifying Your Configuration leeren Windows 2000 DHCP Server cllc ln Verifying the Installation o
39. SNMP is disabled by default in both IP Telephone series Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING system values appropriately Wideband Codecs 96xx telephones support G 722 wide band codecs unlike 46xx telephones Feature Button Administration Although 96xx telephones do not require administration of the following feature buttons the user experience is enhanced if they are administered Conference Display Selective Conference Party Mute Send All Calls SAC Issue Date This document was issued for the first time in July 2006 and updated for Release 1 1 in September 2006 What s New in Release 1 1 The primary emphasis of Release 1 1 is to provide multiple language capability on a telephone by telephone basis Three new system parameters let administrators customize the language in which the telephone displays text and let users choose a language from up to four different languages e LANGOSTAT e LANGXFILE and e LANGSYS For more information see Language Selection on page 72 The Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide describes a new local administrative procedure MLS Multiple Language Strings to view language strings Issue 2 September 2006 9 Introduction Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Administration Overview and Requirements Chapte
40. Select the Global parameter under DHCP Options Select the 242 option that you created from the Unused Options list Click the Add button Click the OK button 42 9600 Series IP Telephones Administrator Guide Release 1 1 DHCP Server Administration Activating the Leases Use the following procedure to activate the leases e Click Activate under the Scope menu The light bulb icon for the scope lights Verifying Your Configuration This section describes how to verify that the 96XXOPTIONSs are correctly configured for the Windows NT 4 0 DHCP server Note Although this configuration represents that for 9600 Series IP Telephones the file remains as 46XXOPTIONS This allows shared use for both 4600 and 9600 Series IP Telephones Verify the Default Option 242 96XXOPTION 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP servers window by double clicking until the sign changes to a sign In the DHCP servers frame click the scope for the IP telephone Select Defaults from the DHCP_Options menu In the Option Name pull down list select 242 96XXOPTION Verify that the Value String box contains the correct string from DHCP Server Administration O oa A O If not update the string and click the OK button twice Verify the Scope Option 242 96XXOPTION 1 Select Scope under DHCP OPTIONS 2 In the Active Options scroll list click 242 96XXOPTION 3 Cl
41. TY IP Telephones 7 Click OK A dialog box prompts you Activate the new scope now Click No Note Activate the scope only after setting all options Issue 2 September 2006 41 Server Administration Editing Custom Options Use the following procedure to edit custom options 1 C1 Highlight the newly created scope 2 Select DHCP Options gt Defaults in the menu 3 4 In the Add Option Type dialog box enter an appropriate custom option name for example Click the New button 9600OPTION Change the Data Type Byte value to String 6 Enter 242 in the Identifier field 7 Click the OK button 8 9 10 11 12 13 The DHCP Options menu displays Select the Option Name for 242 and set the value string Click the OK button For the Option Name field select 003 Router from the drop down list Click Edit Array Enter the Gateway IP Address recorded in Table 3 Required Network Information Before Installation Per DHCP Server for the New IP Address field Select Add and then OK Adding the DHCP Option Use the following procedure to add the DHCP option 1 O O ON Oo oO fF W Iw _ h ok Highlight the scope you just created Select Scope under DHCP Options Select the 242 option that you created from the Unused Options list Click the Add button Select option 003 from the Unused Options list Click the Add button Click the OK button
42. access public network international trunks For example 011 for the United States PHNLD the digit dialed to access public network long distance trunks on the media server PHNLDLENGTH the maximum length in digits of the national telephone number for the country in which the Avaya Media Server is located PHNOL the character s dialed to access public network local trunks on the media server Example A corporate voice network has a 4 digit dialing plan The corporate WML Web site lists a 4 digit telephone number as a link on the Human Resources page A 9620 user selects that link The 9620 deduces the telephone number is part of the corporate network because the length of the telephone number is the same as the corporate dialing plan The telephone dials the number without further processing Example A user notes a Web site contains an international telephone number that needs to be called and initiates the call The telephone determines the number to be called is from another country code The telephone then prepends the rest of the telephone number with PHNOL to get an outside line and PHNIC to get an international trunk The telephone then dials normally with the Avaya Media Server routing the call appropriately Note The Enhanced Local Dialing algorithm requires that telephone numbers be presented in a standard format The standard format depends on how you administer the parameters indicated in Table 7 The algorithm al
43. ackup file rather than edit an existing one be sure to create the file with UTF 16 LE little endian characters with Byte Order Mark BOM for LE of OxFFFE e Backup saves data values using the generic format name value For specific formats see Backup e All identifiers for example names are interpreted in a case insensitive manner but the case of parameter values Contact names and numbers is preserved e Spaces preceding within or following a name are treated as part of the name e CR and lt LF gt UTF 16 characters 0x000D and 0x000A respectively are interpreted as line termination characters e Blank lines are ignored e When an identifier is not recognized or is invalid the entire line is ignored Likewise if an identifier is valid but the data itself is invalid or incomplete the line is ignored e When an identifier is valid with valid and complete data but the data is not applicable to the current state of the telephone the data is retained for possible use later and is considered data to be backed up at the appropriate time For example if button labels for an SBM24 button module unit are present but no such module is attached to the telephone the button labels are retained e When more than one line contains a value for an option parameter or Contacts entry the last value read is retrieved to allow new values to overwrite previous values as lines are read from the backup file In all other cases the
44. allation and Maintenance Guide Tagging Control and VLAN administration for the telephone if appropriate as covered in Chapter 7 Administering Telephone Options Quality of Service QoS administration for the telephone if appropriate QoS is covered in QoS on page 23 and QoS on page 31 Interface administration for the telephone as appropriate Administer the telephone to LAN interface using the PHY1 parameter described in Chapter 3 Network Requirements Administer the telephone to PC interface using the PHY2 parameter described in Local Procedures in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Application specific telephone administration if appropriate as described in Chapter 8 Administering Applications and Options An example of application specific data is Web specific information required for this optional application Issue 2 September 2006 11 Administration Overview and Requirements Table 1 indicates that you can administer system parameters in a variety of ways and use a variety of delivery mechanisms like e Maintaining the information on the call server e Manually entering the information by means of the telephone dialpad e Administering the DHCP server e Editing the configuration file on the applicable HTTP or HTTPS file server e User modification of certain parameters when given administrative permission to do so Note Not al
45. and no null value A value of 0 means the backlight never turns off URL used for backup and retrieval of user data Specify HTTP server and directory path to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed Avaya Converged Network Analyzer CNA server registration transport layer port number 0 65535 Text string containing the IP addresses of one or more Avaya Converged Network Analyzer CNA servers to be used for registration Format is dotted decimal or DNS format separated by commas with no spaces 0 255 ASCII characters including commas DHCP Standard lease violation flag Indicates whether to keep the IP address if there is no response to lease renewal If set to 1 No the telephone strictly follows the DHCP standard with respect to giving up IP addresses when the DHCP lease expires If set to 0 Yes the telephone continues using the IP address until it detects reset or a conflict see DHCP Generic Setup Text string containing the IP address of zero or more DNS servers in dotted decimal format separated by commas with no intervening spaces 0 255 ASCII characters including commas Text string containing the domain name to be used when DNS names in system values are resolved into IP addresses Valid values are 0 255 ASCII characters If Null no spaces allowed 1 of 6 60 9600 Series IP Telephones Administrator Guide Release 1 1
46. assumed to be infinite as per RFC 2131 Section 3 3 so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received Expired leases cause Avaya IP Telephones to reboot Avaya recommends providing enough leases so an IP address for an IP telephone does not change if it is briefly taken offline Issue 2 September 2006 37 Server Administration Note The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP address If the network has problems and the only DHCP server is centralized the server is not accessible to the given telephone In this case the telephone is not usable until the server can be reached Avaya recommends once assigned an IP address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As Table 7 9600 Series IP Telephone Customizable System Parameters indicates the system parameter DHCPSTD allows an administrator to specify that the telephone will either a Comply with the DHCP standard by setting DHCPSTD to 1 or b Continue to use its IP address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires the telephone sends an ARP Request for its own IP address every five seconds The request continues either forever or until the telephone receives an ARP Reply A
47. binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications 1 of 3 82 9600 Series IP Telephones Administrator Guide Release 1 1 Customizing 9600 Series IP Telephone Applications and Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Web Access Application Parameters SUBSCRIBELIST Null Optional TPSLIST Null Optional WMLHOME Null Mandator y WMLPROXY Null Optional WMLEXCEPT Null Optional WMLPORT 80 Optional Subscription list for potential pushed content List of zero or more fully qualified URLs separated by commas without intervening spaces with up to 255 total characters List of Trusted Push Servers List of zero or more fully qualified domain path strings separated by commas without intervening spaces with up to 255 total characters For more information see the 4600 Series IP Telephone Application Programmer Interface API Guide Document Number 16 300256 Text string containing the URL of the home page for the Web Access application Text string containing the IP address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the Web pages a user accesses are all on the intranet of your organization Text string contain
48. c Voice traffic with less than 10ms latency Voice traffic with less than 100ms latency Controlled load traffic for critical data applications Traffic meriting extra effort by the network for prompt delivery for example executive e mail Reserved for future use The default priority for traffic meriting the best effort for prompt delivery of the network e 1 Background traffic such as bulk data transfers and backups ee o o oO kf O1 DD e e O N Note Priority 0 is a higher priority than Priority 1 Issue 2 September 2006 23 Network Requirements Network Audio Quality Display on 9600 Series IP Telephones All 9600 Series IP Telephones give the user an opportunity to monitor network audio performance while on a call For more information see the telephone user guide While on a call the telephones display network audio quality parameters in real time as shown in Table 4 Table 4 Parameters in Real Time Parameter Possible Values Received Audio Coding G711 G722 G726A or G 729 Packet Loss No data or a percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any potential delay associated wi
49. cation files are in the default directory on the HTTP server do not use the HTTPDIR lt path gt You do not have to use Option 242 If you do not use this option you must ensure that the key information especially HTTPSRVR and MCIPADD is administered appropriately elsewhere Avaya recommends that you administer DHCP servers to deliver only the options specified in this document Administering additional unexpected options might have unexpected results including causing the IP telephone to ignore the DHCP server The media server name and HTTP server name must each be no more than 32 characters in length Examples of good DNS administration include Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com ZZZ ZZZ ZZZ ZZZ Option 242 MCIPADDZXXXX XXX XXX XXX Depending on the DHCP application you choose be aware that the application most likely does not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client a day or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP addresses there
50. d Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODU
51. d and the actual character input method If a character input method is not supported ASCII is used instead Acceptable input methods are as follows e ASCII e Croatian Slovenian e Latin 1 e Czech Slovak e German e Estonian e French e Hungarian e italian e Latvian e Spanish e Lithuanian e Portuguese e Polish e Russian e Romanian e Albanian Azeri Turkish Use the configuration file and these parameters to customize the settings for up to four languages e LANGxFILE The name of a selected language file for example French In addition to providing the language name as this value replace the x in this parameter with a 1 2 3 or 4 to indicate which of four languages you are specifying For example to indicate German and French are the available languages the setting is LANG1FILEzmlf german txt and LANG2FILEzmlf french txt e LANGOSTAT Allows the user to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the user can select the built in English language text strings e LANGSYS The file name of the system default language file if any For more information see 9600 Series IP Telephone Customizable System Parameters To view multiple language strings see the MLS local procedure in the Avaya one X Deskphone Edition for 9600 Series IP Telephones In
52. d from the media server and the RTP Control Protocol RTCP The Avaya Voice over IP VoIP Monitoring Manager VMON software can then provide real time monitoring and historical data of audio quality for VoIP calls The only way to change these parameters is by appropriate switch administration For more information see your Avaya Media Server administration documentation and Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 QoS The 9600 Series IP Telephones support both IEEE 802 1D Q and DiffServ Other network based QoS initiatives such as UDP port selection do not require support by the telephones However they contribute to improved QoS for the entire network IEEE 802 1D and 802 1Q The 9600 Series IP Telephones can simultaneously support receipt of packets using or not using 802 1Q parameters To support IEEE 802 1D Q you can administer 9600 Series IP Telephones from the network by appropriate administration of the DHCP or HTTP HTTPS servers or by using dialpad input at the telephone A Important Avaya Communication Manager administration always takes precedence over manual administration of IEEE 802 1D Q data The four IEEE 802 ID Q QoS parameters in the telephones that can be administered on the IP Network Region form are L2Q L2QVLAN L2QAUD and L2QSIG To set these parameters at the switch see About Quality of Service QoS and voice quality administration in
53. e except that the 96xx Contacts data is stored as ABKNAMEmmm label ABKNUMBER mmm telephone number ABKTYPEmmm entry type where mmm is 001 to 250 A given Contact entry in the 96xx Backup file must have both name and number to be valid Type is optional and not applicable for Releases 1 0 and 1 1 ABK stands for Address Book the original Contacts application name Settings File Although both 46xx and 96xx telephones use the 46xxsettings file the 96xx uses the following new parameters BRURI to specify a URI to place the backup file HTTPDIR to specify a subdirectory path on the HTTP server MSGNUM for voice mail access UNNAMEDSTAT to turn Unnamed Registration off on 8 9600 Series IP Telephones Administrator Guide Release 1 1 Issue Date Any 46xx telephone receiving these 96xx specific parameters ignores them IR SMTP 96xx telephones do not support Infrared IR or Simple Message Transport Protocol SMTP so any such 46xx administration is ignored Local Administration The 46xx QOS CTI and ALERT Local Procedures are not supported by the 96xx telephones Also there is no indication of IR interfaces in the INT Local Procedure Language As of Release 1 1 96xx IP Telephones allow language administration SNMP amp MIBs Although both 46xx and 96xx telephones support SNMP v2c and have custom Management Information Bases MIBs the MIBs are formatted somewhat differently Note that as of Release 1 1
54. e Options Using the Telephone Dialpad The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide details how to use local procedures at the telephone for administration The local procedures you use most often as an administrator are CLEAR Remove all administered values user specified data option settings etc and return a telephone to its initial out of the box default values e DEBUG Enable or disable debug mode for the button module serial port e GROUP Set the group identifier on a per phone basis e RESET Reset the telephone to default values including the registration extension and password any values administered through local procedures and values previously downloaded using DHCP or a settings file RESTART Restart the telephone in response to an error condition including the option to reset system values VIEW Review the 9600 IP Telephone system parameters to verify current values and file versions Secondary Ethernet Hub Interface Enable Disable Enable or disable the secondary Ethernet hub locally Issue 2 September 2006 71 Administering Telephone Options Language Selection 9600 Series IP Telephones are factory set to display information in the English language As of Release 1 1 all software downloads include language files for 13 additional languages Administrators can specify from one to four of those languages per telephone to replace English End user
55. ease duration unlimited Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure 1 On the DHCP window right click the Scope Options folder under the scope you created in the last procedure A drop down menu displays 2 In the left pane of the DHCP window right click the DHCP Server name then click Set Predefined Options 3 Under Predefined Options and Values click Add 4 Inthe Option Type Name field enter any appropriate name for example Avaya IP Telephones 5 Change the Data Type to String 6 In the Code field enter 242 then click the OK button twice The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled 7 Expand the newly created scope to reveal its Scope Options 8 Click Scope Options and select Action gt Configure Options from the menu 9 In the General tab page under the Available Options check the Option 242 checkbox 10 In the Data Entry box enter the DHCP IP telephone option string as described in DHCP Generic Setup on page 36 Note You can enter the text string directly on the right side of the Data Entry box under the ASCII label 11 From the list in Available Options check option 003 Router 12 Enter the gateway router IP Address from the IP address field of Table 3 Required Network Information Before Installation Per DHCP Server 13 Click the Add button 14 Clic
56. ee from the ISO IEC standards Web site http www iec ch e International Standard ISO IEC 8802 2 1998 ANSI IEEE Std 802 2 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 2 Logical Link Control e ISO IEC 15802 3 1998 ANSI IEEE Std 802 1D 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Common specifications Part 3 Media Access Control MAC Bridges e IEEE Std 802 1Q 1998 IEEE Standards for Local and Metropolitan Area Networks Virtual Bridged Local Area Networks e IEEE Std 802 3af 2003 IEEE Standard for Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 3 Carrier Sense Multiple Access with Collision Detection CSMA CD Access Method and Physical Layer Specifications Amendment Data Terminal Equipment DTE Power via Media Dependent Interface MDI e IEEE Std 802 1X 2004 IEEE Standard for Local and Metropolitan Area Networks Port Based Network Access Control For more information about 802 1X see http www standards ieee org getieee802 download 802 1X 2004 pdf Issue 2 September 2006 91 Related Documentation 92 9600 Series IP Telephones Administrator Guide Release 1 1 Index Index Numerical 9802 1X 4n
57. efaults at manufacture EAP Response Identity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When a telephone is installed for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The IP telephone does not accept null value passwords See Dynamic Addressing Process in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide The IP telephone stores 802 1X credentials when successful authentication is achieved Post installation authentication attempts occur using the stored 802 1X credentials without prompting the user for ID and password entry An IP telephone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticate only a single device per switch port This is known as single supplicant or port based operation These switches typically send multicast 802 1X packets to authenticating devices These switches support the following three scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT 1X2 the telephone can support authentication from the switch e Telephone with attached PC Telephone Only Authenticates
58. elease 1 1 1 of 3 Web Configuration Tool Table 6 Media Server Field Names amp Corresponding Script File Parameter Names continued Media Server Field Name Script File Parameter Name 802 1X Supplicant Mode DOT1X DHCP Lease Violation Flag DHCPSTD Domain Name DOMAIN Domain Name Server DNSSRVR HTTP Server IP Address HTTPSRVR HTTP Directory HTTPDIR Send Destination Unreachable Messages ICMPDU Process Received Redirect Messages ICMPRED Layer 2 Frame Tagging L2Q 802 1A VLAN Identifier L2QVLAN System Wide Language LANGSYS English Language Selection Status LANGOSTAT Language File Name Event Log Security Level LANGXFILE with x being 1 4 LOGLOCAL Syslog Server Address LOGSRVR Management Complex IP Addresses MCIPADD Voice Mail Telephone Number MSGNUM User Options Access OPSTAT Telephone Country Code PHNCC Telephone Dial Plan Length PHNDPLENGTH International Access Code PHNIC Long Distance Access Code PHNLD National Telephone Length PHNLDLENGTH Outside Line Access Code PHNOL Ethernet Line Interface Status PHY1STAT 2of3 Issue 2 September 2006 51 Server Administration Table 6 Media Server Field Names amp Corresponding Script File Parameter Names continued Media Server Field Name Script File Parameter Name Secondary Ethernet Interface Layer 2 Priority Value PHY2PRIO Secondary Ethernet Line Interface Status PHY2STAT Secondary Ethernet Interface VLAN Identifier PHY2VLAN Local dial pad P
59. elephones respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 Fully compatible means that the telephones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can restrict which IP addresses the telephone accepts SNMP queries from You can also customize your community string with system values SNMPADD and SNMPSTRING respectively For more information see Chapter 5 Server Administration and Table 7 9600 Series IP Telephone Customizable System Parameters Note As of Release 1 1 SNMP is disabled by default Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING system values appropriately For more information about SNMP and MIBs see the IETF references listed in Appendix B Related Documentation The Avaya Custom MIB for the 9600 Series IP Telephones is available for download in txt format on the Avaya support Web site at http www avaya com support 22 9600 Series IP Telephones Administrator Guide Release 1 1 Other Network Considerations Reliability and Performance All 9600 Series IP Telephones respond to a ping or traceroute message sent from the DEFINITY MultiVantage or Avaya Communication Manager switch or any other network source The telephones do not originate a ping or traceroute The 9600 Series IP
60. ents the 9600 Series IP Telephone e Depending on the diagram the boxes on the right refer to various pieces of network equipment with which the telephone can communicate e Open headed arrows for example gt represent the direction s of socket initialization e Closed headed arrows for example a p gt represent the direction s of data transfer e he text the arrows point to identifies the port or ports that the 9600 Series IP Telephones support for the specific situation Brackets identify ranges when more than one port applies The text indicates any additional qualifications or clarifications In many cases the ports used are the ones called for by IETF or other standards bodies e Many of the explanations in the diagrams refer to system parameters or options settings for example DIRSRVR For more information about parameters and settings see Administering Options for the 9600 Series IP Telephones Issue 2 September 2006 25 Network Requirements Figure 1 Signaling Audio and Management Diagram Signaling Audio and Management 9600 Series IP Telephone H 323 Gatekeeper H 323 RAS UDP IP Port 49300 EN B Port 1719 H 323 Signaling TCP IP Port 1500 6500 pum a Port 1720 randomly selected di E Media Gateway or Port 4000 1 0000 lt gt another IP endpoint randomly selected RTP Audio UDP IP Port selected from the range may be changed via Ml a gt li
61. eries and 4600 Series IP Telephones use the same 46xxsettings txt file In Table 12 parameters shown with a Mandatory status must be accurate and non null for the application to work You can change parameters with an Optional status to suit your environment If you do not change parameters the defaults are used Issue 2 September 2006 81 Administering Applications and Options Table 12 9600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters APPSTAT 1 Optional Applications status flag See The Application Status Flag APPSTAT on page 84 fora description See Table 13 for the range of values OPSTAT 111 Optional Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user options and related applications except as noted in b or c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The
62. esignate a number for each group The number can be any integer from 0 to 999 with 0 as the default meaning your largest group is assigned as Group O 2 At each non default telephone instruct the installer or user to invoke the GROUP Local dialpad Administrative procedure as specified in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide and specify which GROUP number to use The GROUP System value can only be set on a phone by phone basis 3 Once the GROUP assignments are in place edit the configuration file to allow each telephone of the appropriate group to download its proper settings Here is an example of the configuration file for the Call Center agent IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END 4 CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups Issue 2 September 2006 57 Telephone Software and Application Files 58 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 7 Administering Telephone Options Administering Options for the 9600 Series IP Telephones This chapter explains how to change parameters by means of the DHCP or HTTP servers In all cases you are setting a system parameter in the telephone to a desired value Table 7 lists e the parameter names e their default value
63. estriction Class of Service limitations and e can be converted to normal named registration by the user entering a valid extension and password You can also administer the telephone to avoid unnamed registration and remain unregistered if no extension and password are provided For more information see UNNAMEDSTAT in Table 7 For more information about the installation process see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Error Conditions Assuming proper administration most of the problems reported by telephone users are likely to be LAN based Quality of Service server administration and other issues can impact user perception of IP telephone performance The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide covers possible operational problems that might be encountered after successful 9600 Series IP Telephone installation The following User Guides also contain guidance for users having problems with specific IP telephone applications e Avaya one X Deskphone Edition for 9620 IP Telephone User Guide e Avaya one X Deskphone Edition for 9630 IP Telephone User Guide 18 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 3 Network Requirements Network Assessment Perform a network assessment to ensure that the network will have the capacity for the expected data and voice traffic and that it can support f
64. f backup data is initiated system values and internal values are set to values contained in the backup file This occurs only if the OPSTAT parameter setting allows the user to change those values Therefore any restrictions set using OPSTAT are recognized and honored The backup file value is not retrieved and the current setting remains valid e when a value in the backup file has changed and e that value corresponds to an application that OPSTAT indicates should not be changed This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Note If you administered the APPSTAT parameter to suppress changes to one or more applications the telephone backs up and restores data as usual but ignores data for suppressed applications This prevents a user from bypassing your APPSTAT restrictions by editing the backup file For information about APPSTAT see The Application Status Flag APPSTAT on page 84 78 9600 Series IP Telephones Administrator Guide Release 1 1 Backup Restore During backup file restoration user activity is prohibited untila Restore successful or Restore Failed message displays When a restore attempt fails if a retrieved file has no valid data or if a retrieved file cannot be successfully stored a Retrieval Failed message displays at the telephone until the user takes another action Data retrieval considerations are as follows e When you create a b
65. f the Avaya Web configuration server To set up an HTTP server e Install the HTTP server application e Administer the system parameters HTTPSRVR and CODESRVR to the address es of the HTTP server Include these parameters in DHCP Option 242 or the appropriate SSON Option Issue 2 September 2006 47 Server Administration e Download the upgrade script file and application file s from the Avaya Web site http Awww avaya com support to the HTTP server For more information see Contents of the Settings File on page 56 Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the settings file name accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server HTTP Configuration for Backup Restore For IIS Web Servers For IIS 4 0 WinNT4 0 IIS 5 0 Win2000 IIS 5 1 WinXP IIS 6 0 Win2003 1 Create a backup folder under the root directory of your Web server All backup files will be stored in that directory For example if your backup folder is C Inetpub wwwroot backup the 46xxsettings txt file should have a line similar to SET BRURI http www website com backup If your backup folder is the root director
66. f the DHCP Server Adding DHCP Opll hs o po cee eee HOA ER REEL OSs Activating the New Scope 2 6 eee eee ee ee es HITE Genes SUB x eed 035099 eA ERR e ae 3 993 4 RN PIS HTTP Configuration for Backup Restore l l es For IS Web Servers 4s doa O8 RRRCACACACACRCOKCOACAE OA ROROROECRC ew OO Web Configuration Tool ee 4 9600 Series IP Telephones Administrator Guide Release 1 1 29 29 29 30 30 30 31 31 31 32 32 32 32 33 34 34 35 35 35 36 36 40 40 41 42 42 43 43 44 44 46 47 47 48 48 50 Contents Chapter 6 Telephone Software and Application Files 53 General DownloadProcess llle leen 53 DGURBNGI i 3 acm ead Eee EOS EUR 4 8S eee Se ee OSS e aed 53 9600 Series IP Telephone Scripts and Application Files 54 Choosing the Right Application File and Upgrade Script File 54 Upgrade Script File 22222229 Ro 99 9h R REGE RE HER 54 Settings File uuo mu ou mx Son SSeS SEO GE S BOR SES SH EES 55 Contents of the Settings File c lnn 56 The GROUP System Value leeren 57 Chapter 7 Administering Telephone Options 59 Administering Options for the 9600 Series IP Telephones 59 VLAN Considerations llle 66 VLAN Default Value and Priority Tagging ns 66 VLAN Separation cc cc sav dees deeded hou nun eu
67. fier 0 to 4094 Null is nota valid value and the value cannot contain spaces VLAN identifier used by IP telephones Set this parameter only when IP telephones are to use a VLAN that is separate from the default data VLAN If the VLAN identifier is to be configured via H 323 signaling based on Avaya Communication Manager administration forms it should not be set here Controls whether the built in English language text strings can be selected by the user Valid values are 0 User cannot select English language text strings 1 User can select English language text strings Name of the language file in use LANG1FILE LANG2FILE LANG3FILE LANGAFILE 0 to 32 ASCII characters The file name of the system default language file if any 2of6 Issue 2 September 2006 61 Administering Telephone Options Table 7 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range LOGLOCAL 0 LOGSRVR Null MCIPADD 0 0 0 0 MSGNUM Null OPSTAT 111 PHNCC 1 PHNDPLENGTH 5 Event Log Severity Level one 0 8 ASCIT numeric digit Controls the level of events logged in the endptRecentLog and endptResetLog objects in the SNMP MIB Events with the selected level and with a higher severity level will be logged Valid values are 0 Disabled 1 emergencies 2 alerts 3 critical 4 errors 5 warnings 6 notices 7 information 8 debug Voice Monitor
68. fore the transfer is complete e When the system parameter Transfer Upon Hang up is set to No the user must press the Complete softkey after dialing the intended destination for the transfer to be completed e When the Transfer Upon Hang up is set to Yes the user can hang up immediately after dialing and the transfer proceeds normally The features Abort Transfer and Transfer Upon Hang up can interact If a user initiates a transfer dials the destination and hangs up without pressing the Complete softkey the three possible outcomes are e The transfer is completed This is the case when Transfer Upon Hang up is set to Yes regardless of the Abort Transfer setting e The transfer is aborted This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to Yes e The transfer is denied This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to No and the call appearance of the transferee remains on soft hold Attempts to transfer an outside call to an outside line are denied However the user can drop the denied destination and initiate a transfer to an internal destination The call server feature Toggle Swap allows the user to swap the soft held and setup call appearances That is the setup call appearance becomes soft held and the soft held call appearance becomes active as the setup call appearance This only works once the setup call appearance is connected on a call If Togg
69. fore two possible DHCP leases Assume three IP telephones two of which are using the two available IP addresses When the lease for the first two telephones expires the third telephone cannot get a lease until the reservation period expires Even if the other two telephones are removed from the network the third telephone remains without a lease until the reservation period expires Issue 2 September 2006 39 Server Administration In Table 5 the 9600 Series IP Telephone sets the system values to the DHCPACK message field values shown Table 5 DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field NETMASK Option 1 if received GIPADD Option 3 if received which might be a list of IP addresses TLSSRVR The siaddr field if that field is non zero HTTPSRVR The siaddr field if that field is non zero DNSSRVR Option 6 if received which might be a list of IP addresses DOMAIN Option 15 if received DHCP lease time Option 51 DHCP lease renew time Option 58 if received DHCP lease rebind time Option 59 if received if received Windows NT 4 0 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab 4 If itis
70. fter receiving an ARP Reply the telephone displays an error message sets its IP address to 0 0 0 0 and attempts to contact the DHCP server again Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file fields in accordance with IETF RFC 2132 Section 9 3 listed in Appendix B Related Documentation Option 53 DHCP message type Value is 1 DHCPDISCOVER or 3 DHCPREQUEST Option 55 Parameter Request List Acceptable values are 1 subnet mask 3 router IP address es 6 domain name server IP address es 15 domain name NVSSON site specific option number Option 57 Maximum DHCP message size Option 58 DHCP lease renew time If not received or if this value is greater than that for Option 51 the default value of T1 renewal timer is used as per IETF RFC 2131 Section 4 5 listed in Related Documentation Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 38 9600 Series IP Telephones Administrator Guide Release 1 1 DHCP Server Administration The 9600 Series IP Telephones do not support Regular Expression Matching and therefore do not use wildcards For more information see Administering Options for the 9600 Series IP Telephones on page 59 In configurations where the upgrade script and appli
71. grammer Interface API Guide Document Number 16 300258 provides assistance in developing local Web sites The Application Status Flag APPSTAT The 9600 Series IP Telephones offer the user numerous applications like Contacts Call Log Redial and so on Each of these applications allows the user to add delete or in some cases edit entries You as the administrator might not want the user to have that level of functionality For example a hotel lobby telephone probably should not allow a user to delete the concierge s contact number Further for privacy reasons that same telephone should not allow a Call Log display You can use the Application Status Flag APPSTAT to administer specific application functionality permission levels for one or more telephones APPSTAT consists of one number specifying a certain level of allowed functionality A Zero 0 value is the most limiting setting Values 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functionality 84 9600 Series IP Telephones Administrator Guide Release 1 1 Customizing 9600 Series IP Telephone Applications and Options Table 13 Application Status Flags and Their Meaning APPSTAT Value Meaning 0 Redial and Call Log are suppressed Contact changes are not allowed 1 All administered applications are displayed with full functionality This is the default value 2 Call Log is suppressed Contact changes a
72. ick the Value button 4 Verify that the Value String box contains the correct string from DHCP Generic Setup on page 36 If not update the string and click the OK button Issue 2 September 2006 43 Server Administration Verify the Global Option 242 96XXOPTION 1 Select Global under DHCP OPTIONS 2 In the Active Options scroll list click 242 96XXOPTION 3 Click the Value button 4 Verify that the Value String box contains the correct value from DHCP Generic Setup on page 36 If not update the string and click the OK button Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Program gt Administrative Tools gt Computer Management 2 Under Services and Applications in the Computer Management tree find DHCP 3 If DHCP is not installed install the DHCP server Otherwise proceed directly to Creating and Configuring a DHCP Scope for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 Select Start gt Programs gt Administrative Tools gt DHCP 2 In the console tree click the DHCP server to which you want to add the DHCP scope for the IP telephones This is usually the name of your DHCP server machine 3 Select Action gt New Scope from the menu Windows displays the New Scope Wizard to guide
73. in general which can provide additional information about specific aspects of the telephones Other Documentation See the Avaya support site at http Awww avaya com support for 9600 Series IP Telephone technical and end user documentation See Appendix B Related Documentation for a list of non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU 10 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 2 Administration Overview and Requirements 9600 Series IP Telephones The 9600 Series IP Telephones currently support the H 323 signaling protocol The H 323 standard provides for real time audio video and data communications transmission over a packet network An H 323 telephone protocol stack comprises several protocols H 225 for registration admission status RAS and call signaling H 245 for control signaling Real Time Transfer Protocol RTP and Real Time Control Protocol RTCP The parameters under which the 9600 Series IP Telephones need to operate are summarized as follows Telephone Administration on the Avaya Media Server as covered in Chapter 4 Communication Manager Administration IP address management for the telephone as covered in DHCP and File Servers on page 35 for dynamic addressing For static addressing see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Inst
74. ine WML functionality only a WML server is required For push functionality a Trusted Push Server is needed The Trusted Push Server can be the same server as your routine WML server Separate the two functions for security purposes Avaya recommends that you restrict access to push directories on the WML server Your Web server configuration must be compatible with the requirements covered in the 9600 Series IP Telephone Application Programmer Interface API Guide Required Network Information Before you administer DHCP and HTTP and TLS as applicable complete the information in Table 3 If you have more than one Gateway HTTP TLS server subnetwork mask and Gatekeeper in your configuration complete Table 3 for each DHCP server The 9600 Series IP Telephones support specifying a list of IP addresses for a gateway router HTTP HTTPS server and Avaya Media Server Gatekeeper s Each list can contain up to 255 total ASCII characters with IP addresses separated by commas with no intervening spaces Depending on the specific DHCP application only 127 characters might be supported When specifying IP addresses for the file server or media server use either dotted decimal format xxx xxx xxx xxx or DNS names If you use DNS the system value DOMAIN is appended to the IP addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more information about DNS see D
75. ing Manager VMM Server Address Zero or one IP address in dotted decimal format or DNS Name format 0 15 ASCII characters Call Server Address Zero or more Avaya Communication Manager server IP addresses Format is dotted decimal or DNS name format separated by commas without intervening spaces 0 255 ASCII characters including commas Null is a valid value Voice mail telephone number Specifies the number to be dialed automatically when the telephone user presses the Message button Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user options and related applications except as noted in bor c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options
76. ing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the Web pages to be accessed by the user are all on the intranet of your organization If WMLPROXY is null the value of this parameter is ignored Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the Web pages to be accessed by the user are all on the intranet of your organization If WMLPROXY is null the value of this parameter is ignored 2of3 Issue 2 September 2006 83 Administering Applications and Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Backup Restore Parameters BRURI Null Mandator URL used for backup and retrieval of y user data Specify HTTP server and directory path to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed If this value is null or begins with a character sequence other than http or https the Backup Restore option will not display to the telephone user Backlight Parameters BAKLIGHTOFF 120 Optional Number of idle minutes after which the backlight turns off 1 3 ASCII digits from 0 999 3 of 3 Note The 4600 Series IP Telephones Application Pro
77. ing operation For example the Call Log saves a number of an incoming caller The telephones can evaluate a raw telephone number Based on administered parameters the telephone can automatically prepend the correct digits saving the user time and effort This is the Enhanced Dialing feature The key to the success of this feature is accurate administration of several important values summarized below Note In all cases the values you administer are the values relevant to the location of the Avaya Media Server at which the IP telephones are registered If a telephone is in Japan but its media server is in the United States set the PHNCC value to 1 for the United States In all cases the digits the telephones insert and dial are subject to standard Avaya Media Server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS and so on As indicated in Table 7 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature 74 9600 Series IP Telephones Administrator Guide Release 1 1 Enhanced Local Dialing The system values relevant to the Enhanced Dialing Feature are PHNCC the international country code of the media server For example 1 for the United States 44 for the United Kingdom and so on PHNDPLENGTH the length of the dial plan on the media server PHNIC the digits the media server dials to
78. ings file updated with site specific information as applicable 5 9600 Series Telephones installed For more information see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide 6 Individual 9600 Series IP Telephones updated using local procedures as applicable For more information see Local Administrative Procedures in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide 14 9600 Series IP Telephones Administrator Guide Release 1 1 Administrative Checklist The Administrative Process Use the following checklist as a guide to system and LAN administrator responsibilities This high level list helps ensure that all telephone system prerequisites and requirements are met prior to telephone installation Note One person might function as both the system administrator and the LAN administrator in some environments Table 2 Administrative Checklist Task Description For More Information See Network Requirements Assessment Administer the call server DHCP server installation Administer DHCP application HTTP HTTPS server installation Application file s script file and settings file installation on HTTP HTTPS server Modify settings file as desired Determine that network hardware is in place and can handle telephone system requirements Verify that the call server is licensed and is administered fo
79. k the OK button 46 9600 Series IP Telephones Administrator Guide Release 1 1 HTTP Generic Setup Activating the New Scope Use the following procedure to activate the new scope 1 In the DHCP console tree click the IP Telephone Scope you just created 2 From the Action menu select Activate The small red down arrow over the scope icon disappears indicating that the scope was activated HTTP Generic Setup You can store the same application software script file and settings file on an HTTP server as you can on a TFTP server TFTP is not supported for 9600 Series IP Telephones With proper administration the telephone seeks out and uses that material Some functionality might be lost by a reset if the HTTP server is unavailable For more information see DHCP and File Servers on page 35 CAUTION The files defined by HTTP server configuration must be accessible from all IP telephones invoking those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want Commonly used HTTP applications include Apache and Microsoft IIS A Important You must use the Avaya Web configuration server to obtain HTTPS so information is authenticated The Avaya Web configuration server does not support backup restore If you intend to use HTTP for backup restore purposes you must use an HTTP server that is independent o
80. l parameters can be administered on all delivery mechanisms Table 1 Administration Alternatives and Options for 9600 Series IP Telephones Administrative Parameter s Mechanisms For More Information See Telephone Avaya call server Chapter 4 Communication Manager Administration IP Addresses Tagging and VLAN DHCP strongly recommended Configuration file Manual administration at the telephone DHCP Configuration file strongly recommended Manual administration at the telephone Administration Chapter 5 Server Administration and Appendix B Related Documentation DHCP and File Servers on page 35 and especially DHCP Server Administration on page 36 Chapter 6 Telephone Software and Application Files and Chapter 7 Administering Telephone Options Static Addressing Installation in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide DHCP Server Administration on page 36 and Chapter 7 Administering Telephone Options DHCP and File Servers on page 35 and Chapter 7 Administering Telephone Options Static Addressing Installation in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide 1 of 2 12 9600 Series IP Telephones Administrator Guide Release 1 1 9600 Series IP Telephones Table 1 Administration Alternatives and Options for 9600 Series IP Telephones continued
81. le Swap is pressed while the setup call appearance has ringback the call server sends a broken flutter to the setup call appearance Toggle Swap is ignored without a broken flutter if pressed while the setup call appearance is still dialing Toggle swapping the hold status of call appearances can be confusing to the user Conferencing Call Considerations This section provides information about conference call behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Conference Upon Hang up is set to Yes the user must dial and press the Complete softkey for the conference to be completed When the system parameter Abort Conference Upon Hang up is set to No the user can hang up immediately after dialing and the conference proceeds normally Issue 2 September 2006 33 Communication Manager Administration e When the system parameter No Dial Tone Conferencing is set to No and the Conference or Add softkey is pressed the call server automatically selects an idle call appearance for the user to dial on This action allows the next conferee to be added When the system parameter No Dial Tone Conferencing is set to Yes the user must manually select
82. line order in the backup file has no bearing on retrieval e The existence of invalid data does not constitute a failed retrieval The success of the retrieval process requires the telephone to obtain the backup file and successfully restore valid data Issue 2 September 2006 79 Administering Telephone Options 80 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 8 Administering Applications and Options Customizing 9600 Series IP Telephone Applications and Options The 9600 Series IP Telephones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities If your LAN has a WML Web site the telephone needs key information about the servers providing those facilities You need to provide the information called for in relevant sections of Table 12 in a customized script file For more information see 9600 Series IP Telephone Scripts and Application Files on page 54 CAUTION For the telephones to work properly you must have a 46xxsettings txt file in the same directory as the application file If you do not edit the 46xxsettings txt file those telephones use default settings only The 46xxsettings file is available as a standalone download If you already have such a file because you downloaded it for a previous 9600 Series or 4600 Series IP Telephone release installing the standalone file overwrites the original file Note To facilitate administration the 9600 S
83. lly Application Programmer Interface API Guide Document Number 16 600888 The GROUP System Value on page 57 and the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide The applicable Local Procedures in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide OPSTAT on page 62 and the respective User Guide for the specific telephone model 2 of 2 Telephone Initialization Process These steps offer a high level description of the information exchanged when the telephone initializes and registers This description assumes that all equipment is properly administered ahead of time This description can help you understand how the 9600 Series IP Telephones relate to the routers and servers in your network Step 1 Telephone to Network The telephone is appropriately installed and powered After a short initialization process the telephone identifies the LAN speed and sends a message out into the network identifying itself and requesting further information A router on the network receives and relays this message to the appropriate DHCP server 16 9600 Series IP Telephones Administrator Guide Release 1 1 Telephone Initialization Process Step 2 DHCP Server to Telephone The DHCP file server provides information to the telephone a
84. mands cause the telephone to continue interpreting the configuration file at the next line after a Z tag statement If no such statement exists the rest of the configuration file is ignored e Conditionals of the form IF name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of name is a case insensitive equivalent to string If no such name exists the entire conditional is ignored The only system values that can be used in a conditional statement are BOOTNAME GROUP and SIG e SET commands of the form SET parameter name value Invalid values cause the specified value to be ignored for the associated parameter name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP address and so on Note Enclose all data in quotation marks for proper interpretation The upgrade script file Avaya provides includes a line that tell the telephone to GET 46xxsettings txt This lines causes the telephone to use HTTP to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the telephone continues processing the upgrade script file If the configuration file is successfully obtained but does not include any setting changes the telephone stops usi
85. n one address the total list can contain up to 255 total ASCII characters You must separate IP addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address Option 12 Host Name Value is AVohhhhhh where o is A if the OID first three octets of the MAC address for the telephone is 00 04 0D E if the OID is 00 09 6E L if the OID is 00 60 1D and X if the OID is anything else and where hhhhhh are ASCII characters for the hexadecimal representation of the last three octets of the MAC address for the telephone Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP addresses This domain name is appended to the DNS name before the 9600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the HTTP server Otherwise you can specify a DOMAIN as part of customizing HTTP as indicated in DNS Addressing on page 68 Option 51 DHCP lease time If this option is not received the DHCPOFFER is not be accepted Avaya recommends a lease time of six weeks or greater If this option has a value of FFFFFFFF hex the IP address lease is
86. ne to Network initialization Terms Glossary of D n2 c1 bestes IIl slg ISISla WIO lm Ila NIO Index U UDPPortSelection a 30 UDP TCP Port Utilization rss 25 Unnamed Registration 18 Upgrade Script and Application File Choosing the Rights 2 x A coe n n Ow Rog eer omo 9e m d 54 Upgrade Script File 54 Upgrade Script contents of 56 V VLAN Considerations a 66 VLAN Default Value a noaoo aa 66 VLANSeparation 0 20000 67 VLAN Separation Rules ss 67 Voice Mail Integration 32 W Web Configuration Tool 50 Web Server ee 20 WhatsNew les 9 Issue 2 September 2006 95 Index 96 9600 Series IP Telephones Administrator Guide Release 1 1
87. ng HTTP This happens when you initially download the script file template from the Avaya support Web site before you make any changes When the configuration file contains no setting changes the telephone does not go back to the upgrade script file Avaya recommends that you do not alter the upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file For more information on customizing your settings file see Contents of the Settings File Issue 2 September 2006 55 Telephone Software and Application Files Contents of the Settings File After checking the application software the 9600 Series IP Telephone looks for a 46xxsettings file This optional file is where you identify non default option settings application specific parameters and so on You can download a template for this file from the Avaya support Web site An example of what the file might look like follows Note The following is intended only as a simple example Your settings will vary from the settings shown This sample assumes specification of a DNS Server turning off enhanced local dialing and a Web Browser DNSSRVR dnsexample yourco com ENDIALSTAT 0 WMLHOME http you
88. of the 9600 Series IP Telephone As a result of restarting the telephone automatically starts reboot procedures If new software is available on the server the telephone downloads it as part of the reboot process The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide covers upgrades to a previously installed telephone and related information Issue 2 September 2006 53 Telephone Software and Application Files 9600 Series IP Telephone Scripts and Application Files Choosing the Right Application File and Upgrade Script File The software releases containing the files needed to operate the 9600 Series IP Telephones are bundled together You download this self extracting executable file to your file server from the Avaya support Web site at http www avaya com support The file is available in both zipped and unzipped format The bundle contains e An upgrade script file and a settings file which allow you to upgrade to new software releases and new functionality without having to replace IP telephones e Application files for all current 9600 Series IP Telephones e Other useful information such as a ReadMe file and a settings file template to customize parameters and settings and the latest binary code Upgrade Script File An upgrade script file tells the IP telephone whether the telephone needs to upgrade software The Avaya IP Telephones attempt to read this file whenever they re
89. ograms or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Contents Chapter 1 Introduction 2 000 ee eee ee es 7 About This Guide 6 4 444A Dd DORE REAM MADRE OEM iiresia 7 Differences Between 9600 Series and 4600 Series IP Telephones 8 lssue Dale s uos ooo o EO ROSES ND TES ee 3 3 Pw eee 9 What s New in Release 1 1 1 ee lll 9 Document Organization gt s cacon sekas Bi eee 9E RESTER 10 Other Documentation lc lcs 10 Chapter 2 Administration Overview and Requirements 11 9600 Series IP Telephones
90. or all applications e H 323 e DHCP e HTTP HTTPS and e Jitter buffers Also QoS support is required to run VoIP on your configuration For more information see Appendix B Related Documentation and UDP Port Selection on page 30 Hardware Requirements To operate properly you need e Category 5e cables designed to the IEEE 802 3af 2003 standard for LAN powering e TN2602 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack must also install a TN2602 circuit pack e TN799C or D Control LAN CLAN circuit pack A Important IP telephone firmware Release 1 0 or greater requires TN799C V3 or greater CLAN circuit pack s For more information see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http Awww avaya com support To ensure that the appropriate circuit pack s are administered on your media server see Chapter 4 Communication Manager Administration For more information about hardware requirements in general see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Issue 2 September 2006 19 Network Requirements Server Requirements Three server types can be configured for the 9600 Series IP Telephones e DHCP e HTTP or HTTPS e Web optional While the servers listed provide different functions that relate to the 9600 Series IP Telephones they are not necessarily different boxes
91. overed in DHCP and File Servers and more specifically HTTP Generic Setup Once you are familiar with that material you can administer telephone options as described in Chapter 7 Administering Telephone Options Issue 2 September 2006 13 Administration Overview and Requirements Parameter Data Precedence If a given parameter is administered in multiple places the last server to provide the parameter has precedence The precedence from lowest to highest is 1 Manual administration with the two exceptions described for the system parameter STATIC on page 64 2 DHCP 3 HTTP 4 the Avaya Media Server and finally 5 Backup files if administered and if permitted Settings the IP telephone receives from backup files or the media server overwrite any previous settings including manual settings The only exception to this sequence is in the case of VLAN IDs In the case of VLAN IDs the usual sequence applies through HTTP If the VLAN ID after HTTP is not zero any VLAN ID from the media server is ignored The Administrative Process The following list depicts administration for a typical 9600 Series IP Telephone network Your own configuration might differ depending on the servers and system you have in place 1 Switch administered for 9600 Series IP Telephones 2 LAN and applicable servers administered to accept the telephones 3 Telephone software downloaded from the Avaya support site 4 46xxsett
92. protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to certain IP telephones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Communication Manager by an IP telephone with no extension Allows limited outgoing calling Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs Wireless Markup Language used by the 9600 Series IP Telephone Web Browser to communicate with WML servers 2 of 2 88 9600 Series IP Telephones Administrator Guide Release 1 1 Appendix B Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site htip www ietf org rfc html Requirements for Internet Hosts Communication Layers October 1989 by R Braden STD 3 RFC 1122 Requirements for Internet Hosts Application and Support October 1989 by R Braden STD 3 RFC 1123 Internet Protocol IP September 1981 by Information Sciences Institute STD 5 RFC 791 as amended by Internet Standard Subnetting Procedure August 1985 by J Mogul and J Postel STD 5 RFC 950 Broadcasting Interne
93. r Voice over IP VoIP Verify the individual telephones are administered as desired Install a DHCP application on at least one new or existing PC on the LAN Add IP telephone administration to DHCP application Install an HTTP HTTPS application on at least one new or existing PC on the LAN Download the files from the Avaya support site Edit the settings file as desired using your own tools or the Avaya Web configuration tool Chapter 3 Network Requirements Chapter 4 Communication Manager Administration Chapter 4 Communication Manager Administration Vendor provided instructions DHCP Server Administration in Chapter 5 Server Administration Vendor provided instructions http Awww avaya com support Chapter 6 Telephone Software and Application Files Chapter 6 Telephone Software and Application Files and Web Configuration Tool on page 50 1 of 2 Issue 2 September 2006 15 Administration Overview and Requirements Table 2 Administrative Checklist continued Task Description For More Information See Administer WML Add WML content as applicable Avaya one X Deskphone servers to new or existing WML servers Edition for 9600 IP Telephones Administer telephones locally as applicable Installation of telephones in the network Allow user to modify Options if applicable Administer push content as applicable As a Group Individua
94. r 3 Network Requirements Chapter 4 Communication Manager Administration Chapter 5 Server Administration Chapter 6 Telephone Software and Application Files Chapter 7 Administering Telephone Options Chapter 8 Administering Applications and Options Appendix A Glossary of Terms Appendix B Related Documentation Provides an overview of this document Provides an overview of the administrative process and describes general hardware software and operational requirements Describes administrative requirements for your Local Area Network Describes how to administer Avaya Communication Manager to operate with 9600 Series IP Telephones Describes DHCP TFTP and HTTP administration for the 9600 Series IP Telephones Describes telephone software covers application software downloads and provides information about the configuration file Describes how to use file parameters and options to administer 9600 Series IP Telephones Covers backup and restoration of telephone data Also describes how to use local procedures to customize a single telephone from the dialpad Provides a table of customizable application specific parameters to provide administrative control of telephone functions and options Provides a glossary of terms used in this document or which can be applicable to 9600 Series IP Telephones Provides references to external documents that relate to telephony
95. rco com home wml WMLPROXY 11 11 11 11 See Chapter 7 Administering Telephone Options for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless VLAN separation controls whether or not traffic received on the secondary Ethernet interface are forwarded on the voice VLAN and whether network traffic received on the data VLAN are forwarded to the telephone Add commands to the 46xxsettings txt file to enable VLAN separation The following example assumes the voice VLAN ID is xxx the data VLAN ID is yyy and the data traffic priority is z SET VLANSEP 1 SET L2Q 1 or 0 for auto SET L2QVLAN xxx SET PHY2VLAN yyy SET PHY2PRIO z Note Also configure the network switch so that 802 1Q tags are not removed from frames forwarded to the telephone 56 9600 Series IP Telephones Administrator Guide Release 1 1 The GROUP System Value The GROUP System Value You might have different communities of users all of which have the same telephone model but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for hot desking associates We provide examples of the group settings for each of these situations later in this section Use the GROUP system value for this purpose 1 identify which telephones are associated with which group and d
96. rcuit pack Converged Network Analyzer an Avaya product to test and analyze network performance Dynamic Host Configuration Protocol an IETF protocol used to automate IP address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Avaya 9600 Series IP Telephones can use DNS to resolve names into IP addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Media Access Control ID of an endpoint Encryption of the audio information exchanged between the IP telephone and the call server or far end telephone Network Address Port Translation 1 of 2 Issue 2 September 2006 87 Glossary of Terms NAT OPS PHP PSTN QoS RSVP RTCP RTP
97. re not allowed Only one number Redial is allowed 3 Contact changes are not allowed In Table 13 suppressed applications are not displayed to the user Softkey labels application tabs and so on are not labeled or displayed Options associated with suppressed applications can continue to display unless you override them by appropriate OPSTAT parameter administration Displayed options have no effect while the application is suppressed In Table 13 Contact changes are not allowed means the Contact application displays and the user can make calls as normal Any controls that allow the user to change any aspect of the Contact application do not display This restriction includes the ability to add delete or edit any Contact name or number In Table 13 Only one number Redial is allowed means the user Option that allows a choice between displaying last numbers dialed is suppressed The Redial buffer stores only one number The Redial application does not display since the user can redial only one number This restriction allows privacy once a given user has left the telephone You can e set APPSTAT to 1 for example in a staging area e administer a given telephone with Contact entries of your choice like the Concierge telephone number button in the earlier example e then move the telephone to where it will be used where you have administered APPSTAT to be for example 0 zero When the relocated telephone rese
98. resses Follow these general guidelines e Define the IP interfaces for each CLAN and Media processor circuit pack on the switch that uses the IP Interfaces screen For more information see Administration for Network Connectivity for Avaya Communication Manager Document 555 233 504 e On the Customer Options form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative The IP Softphone field does not have to be set to y Yes UDP Port Selection The 9600 Series IP Telephones can be administered from the Avaya Communication Manager Network Region form to support UDP port selection Locate specific port assignment diagrams in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide For information about Avaya Communication Manager implementation see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site Administer the switch to use a port within the proper range for the specific LAN and the IP telephone s copy that port If no UDP port range is administered on the switch the IP telephone uses an even numbered port randomly selected from the interval 4000 to 10000 30 9600 Series IP Telephones Administrator Guide Release 1 1 Media Server Switch Administration RSVP and RTCP Avaya IP Telephones implement the Resource ReSerVation Protocol RSVP administere
99. rformance in a VLAN environment VLAN Default Value and Priority Tagging The system value L2QVLAN is initially set to 0 and identifies the 802 1Q VLAN Identifier This default value indicates priority tagging as defined in IEEE 802 IQ Section 9 3 2 3 Priority tagging specifies that your network closet Ethernet switch automatically insert the switch port default VLAN without changing the user priority of the frame cf IEEE 802 1D and 802 1Q If you do not want the default VLAN to be used for voice traffic e Ensure that the switch configuration lets frames tagged by the 9600 Series IP Telephone through without overwriting or removing them e Set the system value L2QVLAN to the VLAN ID appropriate for your voice LAN Another system value you can administer is VLANTEST VLANTEST defines the number of seconds the 9600 IP Series Telephone waits for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the telephone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves to a port where the L2QVLAN value is invalid The default value is long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP servers etc to be returned to service If the telephone restarts for any reason and the VLANTEST time limit expires the telephone assumes the administered VLAN ID i
100. rocedure Password PROCPSWD Local Dialpad Procedures Allowed PROCSTAT Reregistration Timer REREGISTER RTCP Monitor IP Address RTCPMON Screen Saver SCREENSAVERON Source IP Addresses for SNMP Queries SNMPADD SNMP Community String SNMPSTRING Subscription List SUBSCRIBELIST Trusted Domains Paths TPSLIST Unnamed Registration Status UNNAMEDSTAT Secondary Ethernet Interface Layer 2 Frame Tagging VLANSEP Wait Time for DHCP Offer VLANTEST 9600 Home Page WMLHOME 9600 HTTP Proxy Server WMLPROXY 9600 HTTP Proxy Server Port WMLPORT 9600 HTTP Proxy Server Exception Domains WMLEXCEPT Idle Time Before Web Page Display WMLIDLETIME Idle Time Web Page Display WMLIDLEURI 3 of 3 52 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 6 Telephone Software and Application Files General Download Process The 9600 Series IP Telephones download script files application files and settings files from either an HTTP or HTTPS server The HTTPS server applies only if the server supports Transport Layer Security TLS encryption Note The script files application files and settings files discussed in this chapter are identical for HTTP and HTTPS servers The generic term file server refers to both HTTP server and HTTPS server The file downloading process is the same for both servers except when you use an HTTPS server a TLS server is contacted first The telephone queries the file server which transmits a script file
101. ry Ethernet interface support pass through of 802 1X packets to and from an attached PC This enables an attached PC running 802 1X supplicant software to be authenticated by an Ethernet data switch The IP Telephones support two pass through modes e pass through and e pass through with proxy logoff The DOT1X parameter setting controls the pass through mode In Proxy Logoff mode DOT1X 1 when the secondary Ethernet interface loses link integrity the telephone sends an 802 1X EAPOL Logoff message to the data switch on behalf of the attached PC The message alerts the switch that the device is no longer present For example a message would be sent when the attached PC is physically disconnected from the IP telephone When DOT1X 0 or 2 the Proxy Logoff function is not supported Issue 2 September 2006 69 Administering Telephone Options 802 1X Supplicant Operation 9600 IP Telephones that support Supplicant operation also support Extensible Authentication Protocol EAP but only with the MD5 Challenge authentication method as specified in IETF RFC 3748 8 5 33a A Supplicant identity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by telephone software downloads The default ID is the MAC address of the telephone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to d
102. s e the valid ranges for those values and e adescription of each one For DHCP the DHCP Option sets these parameters to the desired values as discussed in DHCP and File Servers on page 35 For HTTP the parameters in Table 7 are set to desired values in the script file For more information see Contents of the Settings File on page 56 When using a media server see Table 6 Media Server Field Names amp Corresponding Script File Parameter Names on page 50 for information on parameters set by the media server application Avaya recommends that you administer options on the 9600 Series IP Telephones using script files Some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for the more full featured telephone models You might choose to completely disable the capability to enter or change option settings from the dialpad You can set the system value PROCPSWD as part of standard DHCP HTTP administration If PROCPSWD is non null and consists of 1 to 7 digits the user cannot invoke any dialpad options without first pressing Mute or Hold and entering the PROCPSWD value For more information on dialpad options see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide CAUTION PROCPSWD is likely stored on the server in the clear and is sent to the telephone in the clear Therefore do not consider PROCPSWD as
103. s can then select which of those languages they want their telephone to display All downloadable language files contain e UTF 16 encoded Unicode characters only e afile name ending in txt e the language name as it should be presented to the user for selection e atranslation of each available language name into all other languages e an indication of the preferred character input method as shown in Table 9 e text string replacements for the built in English text strings for example entry prompts and error messages and e an indication of the font corresponding to the language Table 9 Language Files Available with Software Downloads Language Character Input Method Font to be specified in each respective language file Chinese Simplified Simplified Chinese Chinese Dutch Latin 1 Default English Latin 1 Default French Canadian French Default French Parisian French Default German German Default Hebrew Hebrew Default Italian Italian Default Japanese Kanji Hiragana Japanese Japanese and Katakana Korean Korean Korean 1 of 2 72 9600 Series IP Telephones Administrator Guide Release 1 1 Language Selection Table 9 Language Files Available with Software Downloads continued Portuguese Brazilian Portuguese Default Russian Russian Default Spanish Castilian Spanish Default Spanish Latin American Spanish Default 2of2 There are no dependencies between the languages available from the software downloa
104. s described in DHCP and File Servers on page 35 Among other data passed to the telephone is the IP address of the HTTP or HTTPS server Step 3 Telephone and File Server The 9600 Series IP Telephones can download script files application files and settings files from either an HTTP or HTTPS server The telephone queries the file server which transmits a script file to the telephone This script file at a minimum tells the telephone which application file the telephone must use The application file is the software that has the telephony functionality The telephone uses the script file to determine if it has the proper application file If the telephone determines the proper application file is missing the telephone requests an application file download from the file server The file server then downloads the file and conducts some checks to ensure that the file was downloaded properly If the telephone determines it already has the proper file the telephone proceeds as described in the next paragraph without downloading the application file again The telephone checks and loads the application file then uses the script file to look for a settings file if appropriate The optional settings file can contain settings you have administered for any or all of the 9600 Series IP Telephones in your network For more information about this download process and settings file see Chapter 6 Telephone Software and Application Files
105. s invalid The telephone then initiates registration with the default VLAN ID Setting VLANTEST to 0 has the special meaning of telling the phone to use a non zero VLAN indefinitely to attempt DHCP In other words the telephone does not return to the default VLAN Note If the telephone returns to the default VLAN but must be put back on the L2QVLAN VLAN ID you must Reset the telephone See the Reset procedure in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide 66 9600 Series IP Telephones Administrator Guide Release 1 1 Administering Options for the 9600 Series IP Telephones VLAN Separation VLAN separation controls whether or not traffic received on the secondary Ethernet interface can be forwarded on the voice VLAN VLAN separation also controls whether network traffic received on the data VLAN can be forwarded to the telephone The following system parameters control VLAN separation e VLANSEP enables 1 or disables 0 VLAN separation The default is 1 on which allows full separation When set to 0 off VLAN IDs are not used as a criteria for forwarding frames e L2Q 802 1Q tagging must be set to 1 on or 0 auto e L2QVLAN must be set to the non zero VLAN ID of the voice VLAN e PHY2VLAN must be set to the non zero VLAN ID of the data VLAN which cannot be the same as the voice VLAN ID e PHY2PRIO the layer 2 priority value to be used for tagged frames
106. se 1 1 Administering Options for the 9600 Series IP Telephones Table 7 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range UNNAMEDSTAT 1 Unnamed Registration Status Specifies whether unnamed registration is initiated if the user fails to enter a value at the Extension prompt or Login screen Unnamed registration provides the telephone with a TTI level service enabling a user for example to dial emergency services like 911 Value 1 Yes O No VLANSEP 1 VLAN separation Controls whether frames to from the secondary Ethernet interface receive IEEE 802 1Q tagging treatment The tagging treatment enables frames to be forwarded based on their tags in a manner separate from telephone frames If tags are not changed no tag based forwarding is employed Values are 1 On Enabled 2 Off Disabled This parameter is used with several related parameters For more information see VLAN Separation on page 67 VLANTEST 60 Number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 WMLEXCEPT Null One or more HTTP proxy server exception domains that do not require the use of the proxy server 0 127 ASCII characters including commas without any intervening spaces Set this parameter only if a proxy server is used and if there are exception domains WMLHOME Null URL that specifies the home page for Web
107. set The upgrade script file also points to the settings file You download a default upgrade script file sometimes called the script file from http www avaya com support This file allows the telephone to use default settings for customer definable options This file must reside in the same directory as the upgrade script file and must be called 46xxsettings txt Note Avaya recommends that the settings file have the extension txt The Avaya IP Telephones can operate without this file You can also change these settings with DHCP or in some cases from the dialpad of the telephone 54 9600 Series IP Telephones Administrator Guide Release 1 1 9600 Series IP Telephone Scripts and Application Files Settings File The settings file contains the option settings you need to customize the Avaya IP Telephones for your enterprise Note You can use one settings file for all your Avaya IP Telephones The settings file includes the 9600 Series IP Telephones covered in this document and 4600 Series IP Telephones as covered in the 4600 Series IP Telephone LAN Administrator Guide Document 555 233 507 The settings file can include any of five types of statements one per line e Comments which are statements with a character in the first column e Tags which are comments that have exactly one space character after the initial followed by a text string with no spaces e Goto commands of the form GOTO tag Goto com
108. so assumes that international telephone numbers are identified as such in for example WML Web sites This is indicated by preceding that type of number with a plus sign and a space or some non digit character following the country code Issue 2 September 2006 75 Administering Telephone Options Backup Restore The 9600 Series IP Telephones support the HTTP client to back up and restore the user specific data indicated in Table 11 For backup the telephone creates a file with all the user specific data if a backup file location is specified in system parameter BRURI The file is sent to the server by an HTTP PUT message with appropriate success or failure confirmation For restore the initiating process must supply only the backup file name The file is requested from the server by an HTTP GET message If successful the file is returned to the initiating process otherwise a failure message is returned Backup and restore operations construct the URI used in the HTTP message from the value of the BRURI parameter and from the file name as follows e If BRURI ends with ddd where ddd is one to five ASCII numeric digits the file name is inserted between the forward slash and the colon e If BRURI ends with a forward slash the file name is appended e Otherwise a forward slash is appended to the BRURI value then the file name is appended to that HTTP authentication is supported for both backup and restore operations The
109. ssign and maintain IP addresses and other parameters for each IP telephone on the network The DHCP server provides the following information to the 9600 Series IP Telephones e IP address of the 9600 Series IP Telephone s e IP address of the Gatekeeper board on the Avaya Media Server e IP address of the HTTP or HTTPS server e he subnet mask e IP address of the router e DNS Server IP address Administer the LAN so each IP telephone can access a DHCP server that contains the IP addresses and subnet mask The IP telephone cannot function without an IP address The failure of a DHCP server at boot time leaves all the affected telephones unusable A user can manually assign an IP address to an IP telephone When the DHCP server finally returns the telephone never looks for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process Issue 2 September 2006 35 Server Administration Avaya recommends that e A minimum of two DHCP servers be available for reliability e A DHCP server be available when the IP telephone reboots e A DHCP server be available at remote sites if WAN failures isolate IP telephones from the central site DHCP server s The file server provides the 9600 Series IP Telephone with a script file and if appropriate new or updated application software See Step 3 Telephone and File Server on page 17 under Telephone Initialization Process In addition yo
110. stallation and Maintenance Guide Note Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings values or text strings Issue 2 September 2006 73 Administering Telephone Options Gigabit Ethernet Adapter As of Release 1 1 9600 Series IP Telephones accommodate a Gigabit Ethernet Adapter When connected to an adapter interface the Gigabit Ethernet Adapter sets the Ethernet line interface operational mode that is built into the telephone to 1000Mbps full duplex and deactivates the built in secondary Ethernet interface When a Gigabit Ethernet Adapter is present any considerations or processing that apply to the Ethernet line interface apply only to the Ethernet line interface on that adapter Likewise any considerations or processing that apply to the secondary Ethernet interface apply only to the secondary Ethernet interface on the Gigabit Ethernet Adapter With a Gigabit Ethernet Adapter connected system parameters PHY1STAT the Ethernet line interface and PHY2STAT the secondary Ethernet interface activate the respective Ethernet interface in the 1000Mbps operational mode when supported by the hardware When not supported by the hardware the respective Ethernet interface is set to auto negotiate the speed and duplex Enhanced Local Dialing The 9600 Series IP Telephones have a variety of telephony related applications that might obtain a telephone number dur
111. sus ay ee IUE ate A 69 9600 Series IP Telephones Administering Options for 59 Administration Alternatives and Options de Customizable System Parameters 60 Customizing Applications and Options 81 General s en d de Geox Se Rok te as 11 Initialization Process 16 Network Audio Quality Display 24 Scripts and Application Files 54 A About This Guide ss Fi Administering Applications and Options 81 Administering Avaya Communication Manager 29 Administering Telephone Options 59 Administration Alternatives and Options for 9600 Series IP Telephones 12 Administration Overview and Requirements 11 Administration for Avaya Communication Manager 29 Administration for Telephones on media server 34 Administrative Checklist 1o Administrative Options Local t Administrative Process The 14 Aliasing a a a ee 29 Alternatives Administration 12 ANSI IEEE Documents 91 Application File and Upgrade Script Choosing 54 Application Files and Telephone Software 53 Application Files and Scripts for 9600 Series IP Telephones 2 26 ee eee rk E GG 54 Application Status Flag APPSTAT 84 Application Status Flags and Their Meaning 85 Applications and Options Administering 81 Applica
112. t Datagrams October 1984 by J Mogul STD 5 RFC 919 Broadcasting Internet Datagrams in the Presence of Subnets October 1984 by J Mogul STD 5 RFC 922 User Datagram Protocol UDP August 28 1980 by J Postel STD 6 RFC 768 Transmission Control Protocol TCP September 1981 by Information Sciences Institute STD 7 RFC 793 Domain Names Concepts and Facilities DNS November 1987 by P Mockapetris STD 13 RFC 1034 Domain Names Implementation and Specification DNS November 1987 by P Mockapetris STD 13 RFC 1035 An Ethernet Address Resolution Protocol ARP November 1982 by David C Plummer STD 37 RFC 826 Dynamic Host Configuration Protocol DHCP March 1997 by R Droms RFC 2131 DHCP Options and BOOTP Vendor Extensions March 1997 by S Alexander and R Droms RFC 2132 RTP A Transport Protocol for Real Time Applications RTP RTCP January 1996 by H Schulzrinne S Casner R Frederick V Jacobson RFC 1889 Definition of the Differentiated Services Field DS Field in the IPv4 and IPv6 Headers DIFFSRV December 1998 by K Nichols S Blake F Baker and D Black RFC 2474 Issue 2 September 2006 89 Related Documentation Management Information Base for Network Management of TCP IP Internets MIB II March 1991 edited by K McCloghrie and M Rose RFC 1213 SNMPv2 Management Information Base for the Internet Protocol using SMIv2 November 1996 edited by K McCloghrie RFC 2011
113. ted a new port is used for each file NURSE DNS Server P gt I Port 53 gt Web or Proxy Server HTTP TCP IP Other Network Considerations gt i Port 67 DHCP Server HTTPS Server Port 411 aM Port Operating System selected a new port is used for each file P ES and 8000 for ort Usually 80 for Web proxy servers but URLs may specify other ports as well Issue 2 September 2006 27 Network Requirements Security For information about toll fraud see the DEFINITY or Avaya Communication Manager documents on the Avaya support Web site The 9600 Series IP Telephones cannot guarantee resistance to all Denial of Service attacks However there are checks and protections to resist such attacks while maintaining appropriate service to legitimate users All 9600 Series IP Telephones that have WML Web applications support Transport Layer Security TLS This standard allows the telephone to establish a secure connection to a HTTPS server in which the upgrade and settings file can reside This setup adds security over another alternative You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 5 Server Administration e Support signaling channel encryption while registering and when registered with appropriately adminis
114. tered Avaya Media Servers Note Signaling and audio are not encrypted when unnamed registration is effective e Restricting the response of the 9600 Series IP Telephones to SNMP queries to only IP addresses on a list you specify e Specifying an SNMP community string for all SNMP messages the telephone sends e Restricting dialpad access to Local Administration Procedures such as specifying IP addresses with a password e Removing dialpad access to most Local Administration Procedures e Restricting the end user s ability to use a telephone Options application to view network data Registration and Authentication The Avaya Media Server supports using the extension and password to register and authenticate 9600 Series IP Telephones For more information see the current version of your call server administration manual 28 9600 Series IP Telephones Administrator Guide Release 1 1 Chapter 4 Communication Manager Administration Call Server Requirements Before you perform administration tasks ensure that the proper hardware is in place and your call server software is compatible with the 9600 Series IP Telephones Avaya recommends the latest PBX software and the latest IP telephone firmware Switch Compatibility and Aliasing IP Telephones If you have Avaya Communication Manager CM Release 3 1 or earlier you must alias the telephones as follows 9600 Series Telephone Model Aliased as Earliest CM Release
115. th the codec One way Network Delay No data or an integer number of milliseconds The number is one half the value RTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the Compensation Delay average delay introduced by the jitter buffer of the telephone The implication for LAN administration depends on the values the user reports and the specific nature of your LAN like topology loading and QoS administration This information gives the user an idea of how network conditions affect the audio quality of the current call Avaya assumes you have more detailed tools available for LAN troubleshooting IP Address Lists and Station Number Portability The 9600 Series IP Telephones provide the capability to specify IP address lists On startup or a reboot the telephone attempts to establish communication with these various network elements in turn The telephone starts with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list fail thereby improving the reliability of IP telephony 24 9600 Series IP Telephones Administrator Guide Release 1 1 Other Network Considerations This capability also has the advantage of making station number portability easier Assume a situation where the compan
116. tions Diagram css 27 Applications Customizing 81 Application specific parameters administering 13 APPSPAT ood bot eee 39 ey cuve al oy ar er ies 84 Assessment of Network 19 B Back p 2e oua eo RU wal ne aes a Tr Backup File Formats TT Backup Options and Non Password Parameters Saved a a veas agian ste ee te ish dele de rid Eae Og 78 Backup Restore ss 76 Backup Restore HTTP Configuration 48 C Call Server Requirements 29 Call Transfer Considerations 32 Checklist Administrative 15 Communication Manager Administration 29 Conferencing Call Considerations 33 Contents of the Settings File 56 Customizable System Parameters 60 Customizing 9600 Series IP Telephone Applications ard Options s x uou d ue ese de us ode eae D eun 81 D DHCP and File Servers 35 DHCP Generic Setup 2 2 222 204 36 DHCP options cll 37 DHCP Server lee 20 DHCP Server Administration 36 DHCP Server Setup 2 0 022 200 36 DHCP Server to Telephone initialization IZ DHCP Server Windows 2000 Setup 44 DHCP Server Windows NT 4 0 Setup 40 DIFFSERV 4 4 9 a daa OR aw ee ee Rn 32 DNS Addressing lll sn 68 Document Organization 10 Documentation Related
117. ts it retains its Contact entries like Concierge but does not allow the user to create new entries When you set APPSTAT to any valid value other than 1 the telephone does not accept any Contact button label changes that might have been made directly on a backup file Only the existing labels of the telephone are used This restriction prevents circumvention of the APPSTAT restrictions The WML applications are also suppressed by default Issue 2 September 2006 85 Administering Applications and Options 86 9600 Series IP Telephones Administrator Guide Release 1 1 Appendix A Glossary of Terms 802 1D 802 1Q 802 1X ARP CELP CLAN CNA DHCP DiffServ DNS Gatekeeper H 323 HTTP HTTPS IETF LAN MAC Media Channel Encryption NAPT 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1D Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 9600 Series IP telephones support IEEE 802 1X for pass through and for Supplicant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP address provided by the DHCP server is not in use by another IP telephone Code excited linear predictive Voice compression requiring only 16 kbps of bandwidth Control LAN type of Gatekeeper ci
118. u can edit an associated settings file to customize telephone parameters for your specific environment For more information see Chapter 7 Administering Telephone Options DHCP Server Administration This document concentrates on the simplest case of the single LAN segment Information provided here can be used for more complex LAN configurations CAUTION Before you start understand your current network configuration An improper installation can cause network failures or reduce the reliability and performance of your network DHCP Generic Setup This document is limited to describing a generic administration that works with the 9600 Series IP Telephones Three DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 2000 DHCP Server e Windows 2003 DHCP Server 36 9600 Series IP Telephones Administrator Guide Release 1 1 DHCP Server Administration Any other DHCP application might work It is the responsibility of the customer to install and configure the DHCP server correctly DHCP server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with IP addresses available for the 9600 Series IP Telephones The following DHCP options Option 1 Subnet mask As described in Table 3 item 3 Option 3 Gateway router IP address es As described in Table 3 item 1 If using more tha
119. ude C Click the Add button d Repeat steps a through c for each IP address range that you want to exclude Note You can add additional exclusion ranges later by right clicking the Address Pool under the newly created scope and selecting the New Exclusion Range option Click the Next button after you enter all the exclusions The Lease Duration dialog box displays For all telephones that obtain their IP addresses from the server enter 30 days in the Lease Duration field This is the duration after which the IP address for the device expires and which the device needs to renew Click the Next button The Configure DHCP Options dialog box displays Click the No I will activate this scope later button The Router Default Gateway dialog box displays For each router or default gateway enter the P Address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box displays Click the Finish button The new scope appears under your server in the DHCP tree The scope is not yet active and does not assign IP addresses Highlight the newly created scope and select Action gt Properties from the menu Issue 2 September 2006 45 Server Administration 16 Under Lease duration for DHCP clients select Unlimited and then click the OK button CAUTION IP address leases are kept active for varying periods of time To avoid having calls terminated suddenly make the l
120. vaya support Web site Table 7 9600 Series IP Telephone Customizable System Parameters lists the parameters you can administer when manually creating the configuration file Manual administration is discussed in 9600 Series IP Telephone Scripts and Application Files When using the media server you do not need to know the specific parameter names since the media server handles that For more information Table 6 lists the parameter names from 9600 Series IP Telephone Customizable System Parameters and the corresponding field name from the media server HTTP server application Any limits restrictions etc about the parameters are built into the media server Note The Web Configuration application covers other IP telephones This document covers only data applicable to 9600 Series IP Telephones Table 6 Media Server Field Names amp Corresponding Script File Parameter Names Media Server Field Name Script File Parameter Name Handset Audio Gain Control Status AGCHAND Headset Audio Gain Control Status AGCHEAD Speaker Audio Gain Control Status AGCSPKR Application Status APPSTAT Script File Server Authentication AUTH Note Applicable only when configuration file downloaded using HTTPS Not applicable if file downloaded using HTTP Idle Time Before Backlight Turnoff BAKLIGHTOFF Backup and Restore URI BRURI CNA Server Addresses CNASRVR CNA Port Number CNAPORT 50 9600 Series IP Telephones Administrator Guide R
121. y the 46xxsettings txt file should have a line similar to SET BRURI http www website com 2 Use Internet Information Services Manager or Internet Information Services depending on your OS Go to Start gt Settings gt Control Panel gt Administrative Tools 3 Right click on the folder created for backup or right click on Default Web Site if there is no specific backup directory 4 Select Properties 5 In the Directory tab make sure the Write box is checked 48 9600 Series IP Telephones Administrator Guide Release 1 1 HTTP Configuration for Backup Restore Additional step for IIS 6 0 Win2003 1 Use Internet Information Services Go to Start gt Settings gt Control Panel gt Administrative Tools 2 Below Default Web Site select Web Services Extension 3 Make sure the WebDAV option is set to Allowed For Apache Web servers 1 Create a backup folder under the root directory of your Web server and make the folder writable by everyone All backup files will be stored in that directory If your backup folder is for instance C Program Files Apache Group Apache2 htdocs backup the 46xxsettings txt file should have a line similar to SET BRURI http www website com backup If your backup folder is the root directory the 46xxsettings txt file should have a line similar to SET BRURI http www website com 2 Edit your Web server configuration file httpd conf 3 Uncomment the two
122. y DHCP you can specify the DNS server and or Domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Note Administer Options 6 and 15 appropriately with DNS servers and Domain names respectively 68 9600 Series IP Telephones Administrator Guide Release 1 1 IEEE 802 1X IEEE 802 1X Certain 9600 Series IP Telephones support the IEEE 802 1X standard for pass through and Supplicant operation The system parameter DOT1X determines how the telephones handle 802 1X multicast packets and proxy logoff as follows e When DOT1X 0 the telephone forwards 802 1X multicast packets from the Authenticator to the PC attached to the telephone and forwards multicast packets from the attached PC to the Authenticator multicast pass through Proxy Logoff is not supported e When DOT 1X 1 the telephone supports the same multicast pass through as when DOT1X 0 Proxy Logoff is supported e When DOT1X 2 the telephone forwards multicast packets from the Authenticator only to the telephone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported e Regardless of the DOT1X setting the telephone always properly directs unicast packets from the Authenticator to the telephone or its attached PC as dictated by the MAC address in the packet 802 1X Pass Through and Proxy Logoff 9600 Series IP Telephones with a seconda
123. y has multiple locations in London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users start up their telephones in the new location the local DHCP server usually routes them to the local call server With proper administration of the local DHCP server the telephone knows to try a second call server IP address this one in London The user can then be automatically registered with the London call server Chapter 5 Server Administration contains details on administration of DHCP servers for lists of alternate media servers router gateways and HTTP HTTPS servers For more information see DNS Addressing on page 68 TCP UDP Port Utilization The 9600 Series IP Telephones use a variety of protocols particularly TCP and UDP to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol For additional TCP UDP port utilization information as it applies to Avaya Communication Manager see UDP Port Selection on page 30 Depending on your network you might need to know what ports or ranges are used in the operation of 9600 Series IP Telephones Knowing these ports or ranges helps you administer your networking infrastructure In Figure 1 Figure 2 and Figure 3 e The box on the left always repres
124. zeros for single and double digit entry IDs User generated Call Appearance labels PHNLABELmm CAUSERLABEL with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers User generated telephone Feature Button PHNLABELmm FBUSERLABEL labels with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers User generated SBM24 Call Appearance SBMLABELmm CAUSERLABEL or Feature Button labels with button or FBUSERLABEL as applicable identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers In addition to the parameters listed in Table 7 a backup saves the options and non password parameters shown in Table 11 Issue 2 September 2006 77 Administering Telephone Options Table 11 Options and Non Password Parameters Saved During Backup Parameter Name Setting LOGACTIVE Call Log Active LOGBRIDGED Log Bridged Calls OPTAGCHAND Handset Automatic Gain Control OPTAGCHEAD Headset Automatic Gain Control OPTAGCSPKR Speaker Automatic Gain Control OPTAUDIOPATH Audio Path OPTCLICKS Button Clicks OPTERRORTONE Error Tones PERSONALRING Personalized Ring PHNREDIAL Redial PHNSCRONCALL Go to Phone Screen on Calling PHNSCRONALERT Go to Phone Screen on Ringing PHNTIMERS Call Timer PHNVISUALALERT Visual Alerting Restore When automatic or user requested retrieval o

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