Avaya 9400 Series Digital Deskphone User Guide
Contents
1. o oom 23 Answering a call on a bridged call Snp estate ia nas lm am ana 23 Joining a call on a bridged call app Safange oa km enam 23 Making an outgoing call ora bridged call App earange o o o Xcoooco o kaka ka 24 Chapter 7 Using the Contacts feature oo oom 25 Meng CONTACT Gatal asa Era OA EOE AAN 25 PANE Ves Gasa Aa ba anakanak Pa aa ANN 25 na Ne aa Ek 26 Being ee ne an RN NN BN 27 Adding an entry from the call history to your Contacts list oo oooooo Woo WWW WWW oom 27 Chapter 8 Using the call history feature oo mmm 29 Mang mig ener O ana tare RN BA ASN PRA Ta Sana 29 ang cal hasan ES NS casas ca aa na Nan 29 Adding an entry from the call history to your contacts list o o o o o co oo o oWo ooWoocooomommumbkutasaan 30 Removing LR Ion Ine Gal NISTOn aa ma mhs aa benny mma 30 Cleaning all entes fom cal history NB ma Mn in aa 30 Sema hegal Moto PNP NK TN BA 31 Chapter 9 Using advanced telephone features oo ooomommmmmaa 33 Po Ge an naik 33 Senin AAA on sea E EA NO AR BUAS BE SO AB NA 33 Calling a p rson tom ihe corporate CIO CIO Y aan ae an RUN Edaini 34 Avaya 9400 Series Digital Deskphone User Guide August 2011 5 Menvating Extension to Cellular EKO ee Aa am maa 34 Chapter 10 Using the Avaya Home MENU Woo 35 Sat Ine Tua Ain Bea ane BN 35 Saling Ine Audibis De UN GOA asa TN BAR INA EN Sa BE NIA 36 Sering the Audo Pan Opi e RA Re bia 36 Setting th2. Telephone Display There are four rows in the 9404 telephone display and eight rows in the 9408 telephone display The top row shows the extension number user name and the time and date On the 9404 telephone the top row also provides application specific information The middle two rows in the 9404 telephone display and the middle six rows in the 9408 telephone display provide application specific information The second and the third rows 10 Avaya 9400 Series Digital Deskphone User Guide Comments infodev avaya com August 2011 Description of LEDs No Name of button or feature Description in both telephone displays provide the name of the current application for example contacts and a prompt line that provides context sensitive prompts explanations or help for the current application The bottom line displays the softkey labels Description of LEDs Each call appearance button and feature button has two LEDs one green and one red to indicate the status of the call appearance or feature The status is identified by whether the LED is on off or blinking as described in the following tables Call appearance button LEDs LED Description Steady green Call appearance is active Slow blinking green Call appearance is ringing Fast blinking green Call appearance is on hold Very fast blinking green Conference or Transfer is pending
3. Press the Select softkey or the OK button Scroll to Erase Press the Select softkey or the OK button To erase all entries in your contact list a With Contacts displayed press the Erase softkey or the OK button b Press the Erase softkey or the OK button again to confirm To erase all entries in your call history a Scroll to History b Press the Erase softkey or the OK button c Press the Erase softkey or the OK button again to confirm To erase user labels a Scroll to User Labels b Press the Erase softkey or the OK button c Press the Erase softkey or the OK button again to confirm To erase your customized settings excluding language and contrast and return them to the default values a Scroll to Options b Press the Erase softkey or the OK button c Press the Erase softkey or the OK button again to confirm To erase your customized language setting and reset it to English a Scroll to Language b Press the Erase softkey or the OK button 44 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com 11 Verifying telephone operation c Press the Erase softkey or the OK button again to confirm To erase entries in your contact list and call log and all customized settings including your customized language setting a Scroll to All b Press the Erase softkey or the OK button c Press the Erase softkey or the OK button again to confirm Verifyi
4. Chapter 1 Introduction to the Avaya 9400 Series Digital Deskphones The Avaya 9400 Series Digital Deskphones are digital telephones for use by enterprises with the Avaya Aura Communication Manager call processing system These telephones put convenient features and capabilities at your fingertips including a display to view and manage your calls a contacts list call history a menu of options and settings to customize your telephone and access to your voice mail All features described in this user guide may not be available on your telephone If you find that a feature is not available contact your system administrator Avaya 9400 Series Digital Deskphone User Guide August 2011 7 Introduction to the Avaya 9400 Series Digital Deskphones Overview of phone buttons and features Avaya 9404 telephone 8 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Avaya 9408 telephone Overview of phone buttons and features Waiting Indicator 3 4 5 6 7 8 9 10 11 No Name of button Description or feature 1 Call Message An illuminated red light in the upper right corner of your phone indicates you have voicemail messages waiting This light flashes when you receive an incoming call In addition to the Message Waiting Indicator the Message button is also illuminated when you have voice mail messages waiting
5. Steady red Call appearance is selected and will be used when you go off hook It remains steady red while you use the call appearance Off Call appearance is available Feature button LEDs LED Description Steady green Feature is active Blinking green Feature is pending request is being processed and not immediately available Blinking red Feature is shown on the phone display Off Feature is not active Avaya 9400 Series Digital Deskphone User Guide August 2011 11 Introduction to the Avaya 9400 Series Digital Deskphones Description of icons in the telephone display Icons are provided in the telephone display to indicate call status and navigation choices The icons that appear in the phone display are described in the following table Icon Description x Missed call A Incoming call is ringing Call is active Call is on hold Call is on soft hold when using Conference or Transfer feature gt History incoming call lt History outgoing call Indicates feature button is active gt Indicates feature button is active o Scroll left or right for other options t Scroll up or down for other options Navigation tips To navigate through the options and features on your telephone display use the navigation arrows to scroll and the OK button to select lines or options A navigation ic
6. There are 4 9404 or 8 9408 buttons that can be programmed as either call appearance buttons or feature buttons Press a call appearance button to make or answer a call or resume a call on hold Press a labeled feature button to enable or disable that feature The feature buttons provide access to the Avaya call management system features that have been administered for your extension The green LED next to each function key indicates whether the feature is currently on or off If the light is on the feature is on For more information about the feature buttons see Using advanced telephone features on page 33 2 Feature Buttons and Call Appearance Buttons 3 Softkeys Press the softkeys to select the softkey labels The softkey labels indicate the action that each softkey produces The labels and the actions vary depending on your selection Avaya 9400 Series Digital Deskphone User Guide August 2011 9 Introduction to the Avaya 9400 Series Digital Deskphones No Name of button Or feature Description OK Press the OK button for a shortcut to an action For example select an entry from your call history and press OK to dial the number Phone Press the Phone button to view and manage your calls For example if you are viewing a menu pressing the Phone button takes the telephone display back to the home screen Contacts Press the Contacts button to view the entries in you
7. When this option is turned off you are still able to make and answer calls using your wireless headset but you cannot hear the DTMF tones In addition you can use only the wireless headset button to make and answer calls not the Headset button on the telephone a Note This feature is currently supported only by the wireless Plantronics Savi Office headset Other wireless headsets are not supported Unless you are using the wireless Plantronics 48 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Setting the Echo Canceller option Savi Office headset this option should be turned off In addition this option should be turned off if you are using a wired headset The default setting for this option is off Procedure N OORA W DY Press the Home button Scroll to Advanced Options Press the Select softkey or the OK button Scroll to Audio Press the Select softkey or the OK button Scroll to Remote Headset To turn the Remote Headset option on or off do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Press the Save softkey to save your changes Setting the Echo Canceller option The Echo Canceller option allows you to enable a higher quality voice transmission full duplex when using the speakerphone If the party you are talking to
8. AGC helps to maintain a constant audio level by automatically increasing or decreasing the gain depending upon the signal level For high level signals the gain is reduced and for low level signals the gain is increased You can disable or enable this feature for the handset headset or speaker Procedure Press the Home button Scroll to Advanced Options Press the Select softkey or the OK button Scroll to Audio Press the Select softkey or the OK button Do one of the following O a fF UO N a To turn the Handset AGC option on or off with this option selected do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Set to On to enable AGC on the handset or set to Off to disable AGC on the handset The default setting is On b To turn the Headset AGC option on or off scroll to this option and then do one of the following e Press the Change softkey 46 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Setting audio levels on the handset headset and speaker e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Set to On to enable AGC on the headset or set to Off to disable AGC on the headset The default setting is On To turn the Speaker AGC option on or off sc
9. Contact softkey is not displayed 4 To edit the name or number scroll up or down and edit as appropriate 5 Press the Save softkey to save your changes Avaya 9400 Series Digital Deskphone User Guide August 2011 27 Using the contacts feature 28 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 8 Using the call history feature You can use the call history to view separate lists of your outgoing calls all calls missed unanswered calls or answered calls For information about turning call logging on and off for different call types see Setting the call history feature on page 31 Viewing the call history Procedure 1 Press the History button You can go to the top of the list by pressing the History button again 2 Scroll to the left or right to view a separate list of outgoing calls all calls missed unanswered calls or answered calls Viewing call history details Procedure 1 Press the History button 2 Scroll to the number you want to view 3 Do one of the following e For the 9408 telephone press the Details softkey to view the name number time date and duration of the call For the 9404 telephone press the Details softkey to view the name and number Then scroll down one line at a time to view the date and time of the call and then the duration of the call 4 Press the Back softkey to return to the list view Avaya 9400 Series Digital Desk
10. ooooW WWW Wan 15 handset headset and speaker audio levels setting 46 history calling from ooooW anakan 14 NO iii menua a e aa aN 16 20 putting a call on hold 16 putting a conference call on hold W 20 l icons in the telephone display description 12 INCOMING calls ooooooooWo WoWooWom 15 17 33 34 ANSWEFING sita nahan maan ana 15 directing to multiple telephones oo 34 TOTWATOING Haii hana ana 33 sending directly to voicemail o 16 sending to COverage ooooWoWoWoWo Woo 33 transferring oo mma 17 L LEDS description ooooW WWW 11 legal MOTICES aa an ana anakan lambada 2 M making Callies hase ade Nasa aka 13 PUUING CAINS reiese T RS 16 N navigation ALLOWS oo oma 12 56 Avaya 9400 Series Digital Deskphone User Guide right ANG STE aranse E 12 upand AOWD ee anang nasa aah 12 NAVIGATION IPS rantai Aan anakan 12 O o tgoing calS ws ciee nat clethasncietieianarcin 13 24 making a Call oocoWoWoWW maa 13 redialing a NUMbET oooooooWoWoWoWoWoWo 13 R redial ser henna ln bean abal anta ana aan 13 remote headset Setting ooooWo WWW 48 ring pattern CHANGING sesers enaena WWW 42 S SAG pepe en aa dal sha tuna IR han Den aan lan 33 stay in contacts setting oooocoooWo Woo 38 T telephone display oom 41 adjusting brightness oooooW Woo 41 adjusting
11. 5 To turn the Stay in Contacts option on or off do one of the following Scroll to Stay in Contacts e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Press the Save softkey to save your changes Setting the call history feature About this task You can set the call history feature to log answered unanswered outgoing or bridged calls The option to log bridged calls is available only if your telephone is configured with bridged call appearances You can turn call logging on or off for any of these call types Procedure 1 2 3 4 Press the Home button Scroll to Applications Settings Press the Select softkey or the OK button Do one of the following 38 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Setting the call history feature a To turn the Log Answered option on or off with this option selected do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow When set to On all answered calls are stored in the call history b To turn the Log Unanswered option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Pre
12. CONTAST ooooooWoooom 41 telephone display ICONS oooooWoWoWo W oom 12 telephone display language changing 45 telephone operation verifying ooooooWoowoW 45 telephone screen behavior setting 37 transferring a Call ooWoooWommo mbak Tg V visual alerts setting oocooWoWoo 35 voicemail logging IN ooooooWoo Wan 21 August 2011
13. ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT 2 Avaya 9400 Series Digital Deskphone User Guide TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone comput
14. Press the right or left navigation arrow Press the Save softkey to save your changes Setting the telephone screen behavior About this task When the Show Phone Screen option is turned on and an incoming call arrives the telephone display will exit the contacts application call log or any menu that is open If you want to remain in the contacts application call log or menu when an incoming call arrives turn this option off Procedure 1 Press the Home button 2 Scroll to Call Settings 3 Press the Select softkey or the OK button 4 5 Scroll to Show Phone Screen To turn the Show Phone Screen option on or off do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Press the Save softkey to save your changes Avaya 9400 Series Digital Deskphone User Guide August 2011 37 Using the Avaya Home menu Setting the telephone behavior when making a call from your contacts list About this task When the Stay in Contacts option is turned on and you make a call from your contacts list the telephone will stay in the contacts application If you want the telephone to exit the contacts application when you make a call from your contacts list turn this option off Procedure 1 Press the Home button 2 Scroll to Call Settings 3 Press the Select softkey or the OK button 4
15. forwarding 1 Button module display 2 Call appearance or feature buttons with LEDs 3 Edit button to change the labels for the call appearance or feature buttons 4 Left arrow button to locate the label you want to edit 5 Right arrow button to locate the label you want to edit Avaya 9400 Series Digital Deskphone User Guide August 2011 51 Using the BM12 button module Q Note Call appearances and features that appear on the button module display also appear on the display on your telephone Answering a call To answer a call using the speakerphone press the flashing call appearance button on the button module To answer a call using the handset pick up the handset and then press the flashing call appearance button on the button module Making a call using an abbreviated dial button About this task Abbreviated dial AD buttons provide one button dialing of commonly called numbers If your system administrator has set up AD buttons you can press a single button on the button module to dial a number To make a call using the handset lift the handset and then press the button that corresponds to the name or number of the person you want to call To make a call using the speakerphone press the button that corresponds to the name or number of the person you want to call Note If your system administrator has set up the Program Abbreviated Dialing feature on your telephone y
16. navigation arrow 6 Press the Save softkey to save your changes Setting the Audible Alerting option About this task When the Audible Alerting option is turned on the telephone rings when an incoming call arrives When the Audible Alerting option is turned off the telephone does not ring when a call arrives and the Visual Alerting option is automatically turned on Procedure 1 Press the Home button 2 Scroll to Call Settings 3 Press the Select softkey or the OK button 4 Scroll to Audible Alerting 5 To turn audible alerting on or off do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow 6 Press the Save softkey to save your changes Setting the Audio Path option About this task You can set the audio path of your phone so that when you initiate a call the audio path automatically goes to either the speakerphone or your headset 36 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Setting the telephone screen behavior Procedure a Aa O N Press the Home button Scroll to Call Settings Press the Select softkey or the OK button Scroll to Audio Path To set the audio path to headset or speaker do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e
17. 7 Using the contacts feature You can save up to 100 names and telephone numbers For additional information see Calling a person from the contacts list on page 14 Viewing contact details Procedure 1 Press the Contacts button 2 Scroll to the contact you want to view Names are listed alphabetically by first name To return to the top of the list press the Contacts button again 3 Do one of the following e For the 9408 telephone press the Details softkey to see the contact name and number e For the 9404 telephone press the Details softkey to see the contact name and then scroll down to see the contact number Adding a new contact Procedure 1 Press the Contacts button ap Note If this is the first contact you are adding go to step 3 2 Press the More softkey 3 Press the New softkey 4 Enter the name using the dialpad To enter characters using the dialpad Avaya 9400 Series Digital Deskphone User Guide August 2011 25 Using the contacts feature 5 6 7 Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed If the characters are on the same key pause before entering the next character To enter a space press 0 e Enter remaining letters or numbers To delete the last character press the More softkey and then the Bksp softkey E Note If you want to remove a letter number space or symbol that is in the
18. AVAYA Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager 16 603535 Issue 1 August 2011 2011 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Full legal page information For full support please see the complete document Avaya Support Notices for Hardware Documentation document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were p
19. K button Scroll to Personalize Labels Press the Change softkey or the OK button ona A WwW N Press the call appearance feature button of the button you want to relabel To go to the next page use the right and left navigation arrows N Use the dialpad to enter the new label 8 Press the Save softkey to save your changes 9 To relabel another button repeat Steps 6 through 8 10 When finished press the Back softkey Restoring default button labels About this task If the button labels on your telephone have been customized you can restore the default button labels Availability of this feature depends on how your telephone is administered See your system administrator for more information Procedure 1 Press the Home button 2 Scroll to Applications Settings 40 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com 3 4 5 6 Adjusting the brightness of the telephone display Press the Select softkey or the OK button Scroll to Restore Default Labels Do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button Press the Default softkey to change the labels back to their defaults Adjusting the brightness of the telephone display Procedure 1 Press the Home button 2 Scroll to Screen amp Sounds 3 Press the Select softkey or the OK button 4 5 Do one of the followi
20. WW 43 adjusting brightness of telephone display 41 adjusting brightness on button module display 52 adjusting contrast of telephone display 41 adjusting contrast on button module display 53 Changing ring pattern 42 customizing button labels 40 53 erasing customized settings ooooo 44 restoring default button labels 40 setting audio levels oooooo WWoWooccca 46 setting button click SOUNGS oooWooooo 43 setting remote headset oo oooo 48 setting telephone screen behavior 37 setting the audible alert option ooooo 36 setting the echo canceller option 49 setting the visual alert option oooooo 35 verifying telephone operation oo 45 B bridged call appearance o ooooooW Woo 23 Pa an nan 23 ANSWEFING E E A 23 JOINING in N 23 button click sounds setting o 43 button labels CUSTOMIZING oo 40 53 button module oo Wo W WWW inna 52 54 answering a Call ooooooooWo Woo Woo 52 making a call with an AD button ooooo 52 using the feature buttons oooo 54 Cc Call history ooooW W om Jennnnnnnnknnnnnaa 14 29 31 38 Avaya 9400 Series Digital Deskphone User Guide ADOUE c vvssiocsaeetusassaciaceeavaa matt esa E kanan an tana Na unan dna 29 calling TOM fin inna 14 29 C
21. all on a bridged call appearance press the call appearance button associated with the bridged call appearance F3 Note The ringing bridged call appearance may be selected automatically if there are no other active calls If you are on another call when a call comes in to a bridged call appearance you may have to select the ringing bridged call appearance button Joining a call on a bridged call appearance Procedure 1 Scroll to the call in progress that you want to join 2 Press the call appearance button for the bridged call appearance Avaya 9400 Series Digital Deskphone User Guide August 2011 23 Using bridged call appearances Making an outgoing call on a bridged call appearance About this task When you make a call on a bridged call appearance you are using another telephone user s call appearance The caller ID associated with the call you are making may show the call as coming from you or coming from the person whose call appearance you are using If you have any guestions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Press the call appearance button associated with the bridged call appearance 2 Do one of the following e Dial the telephone number e Call the person from the contacts list Call the person from the call history 24 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter
22. ame of the person you want to call Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 3 Press the Next feature button to view the next name alphabetically in the directory if necessary 4 Press the Make Call feature button when you see the name you want 5 To exit the Directory press the Phone button or the Exit softkey Activating Extension to Cellular EC500 About this task The Extension to Cellular EC500 feature allows you to have incoming calls ring on your office telephone and your cell phone at the same time This allows you to answer office calls while you are away from your desk The cell phone number is programmed by your system administrator Procedure 1 To turn the EC500 feature on press the EC500 feature button The green LED next to the feature button turns on 2 To turn the EC500 feature off press the EC500 feature button The green LED next to the feature button turns off 34 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 10 Using the Avaya Home menu Use the Avaya Home menu to perform tasks such as adjust and customize phone settings select the display language turn call logging on or off for different call types and set visual and audible alerting The Avaya Home menu has four sub menus Call Settings Lets you set the visual alerting audible alerting show phone screen and stay in conta
23. ates the call is being conferenced 2 Do one of the following e Dial the telephone number e Call the person from the contacts list e Call the person from the call history 3 Press the Conf softkey to add the person to the existing call Adding a person on hold to a conference call Procedure 1 Select the call appearance button for your active conference call 2 Press the Conf softkey The active conference call is put on soft hold 3 Press the call appearance button of the call on hold Be sure not to choose the call appearance button for the call that is on soft hold 4 Press the Conf softkey again to add the person to the conference call Avaya 9400 Series Digital Deskphone User Guide August 2011 19 Using the conference feature Putting a conference call on hold About this task When you put a conference call on hold the other parties can still talk to each other Procedure 1 Press the Hold softkey during a conference call The blinking green LED next to the call appearance button indicates the conference is on hold 2 Press the call appearance button to resume the conference call Dropping the last participant from a conference call Procedure While active on a conference call press the Drop softkey 20 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 5 Getting your messages Use the Message button to connect to your voicemail system When you have m
24. cts options to on or off and set the audio path to speakerphone or headset Application Lets you turn call logging on and off for answered unanswered outgoing and Settings bridged calls and personalize button labels or restore the default button labels Screen amp Sounds Lets you adjust the display brightness and contrast select your ringing pattern turn button click sounds on and off and turn error tones on and off Advanced Options Lets you erase customized settings perform a telephone self test select the display language set audio levels for different environments set the remote headset option and enable a higher quality voice transmission a2 Note The sub menus that appear depend on how your extension was administered Some sub menus may not be available Setting the Visual Alerting option About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn visual alerting on or off Procedure 1 Press the Home button 2 Scroll to Call Settings 3 Press the Select softkey or the OK button 4 5 To turn visual alerting on or off do one of the following Scroll to Visual Alerting e Press the Change softkey Avaya 9400 Series Digital Deskphone User Guide August 2011 35 Using the Avaya Home menu e Press the OK button e Press the associated call appearance feature button e Press the right or left
25. de August 2011 47 Using the Avaya Home menu e Press the right or left navigation arrow Set to On to set the headset receive volume louder or set to Off to set the headset receive volume softer The default setting is Off g To turn the Headset CC option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Set to On to enable the call center audio mode or set to Off to disable the call center audio mode The default setting is Off h To turn the Handset Xmit NR option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Set to On to enable handset transmit noise reduction or set to Off to disable handset transmit noise reduction The default setting is On 7 Press the Save softkey to save your changes 8 To change the setting of another audio option repeat Steps 3 through 7 Setting the Remote Headset option About this task If you want to make and answer calls using a wireless headset turn this option on This allows you to hear the DTMF tones on your wireless headset You can use the wireless headset button or the Headset button on the telephone to make and answer calls using the headset
26. dset e If you are on another call press the call appearance button whose green LED flashes for the incoming call 2 Note If the Auto Hold Communication Manager feature is enabled by your system administrator you can answer another call without first putting an active call on hold If Auto Hold is not enabled you must put your active call on hold before answering the incoming call otherwise you will drop the active call when you answer the incoming call Avaya 9400 Series Digital Deskphone User Guide August 2011 15 Handling calls Sending an incoming call directly to voicemail Procedure To send an incoming call directly to voicemail without answering press the To Vmail softkey ix Note To send incoming calls directly to voicemail your voicemail must be administered as the first entry in your coverage path See your system administrator for more information Muting a call Procedure 1 Press the Mute button during a call so that the other person on the call cannot hear you 2 Press the Mute button again to unmute the call ES Note If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off Putting a call on hold Procedure 1 To put your active call on hold press the Hold softkey The fast blinking green LED next to the call appearance button indicates the call is on hold 2 To resume the call press the call appearance button for the call on h
27. e employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with August 2011 Comments infodev avaya com your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com Federal Communications Commission FCC Interference Statement This equipmen
28. e telephone screen BENAyIO mann naa nm 37 Setting the telephone behavior when making a call from your Contacts list ooooWooWoWoo 38 seting Ine gali Mooy Tenun EN EN NE eciaeade 38 Ns ang DaN ADEE ea an ana AN aka ea aah ja aka As KA 40 Restoimg delavk buton KBS ne bb mak kem an 40 Adjusting the brightness of the telephone display oWooooWo oWoWooWo Wo coWo Woo 41 Adjusting the contrast of the telephone display ssc cece cssssetis cere am yeni 41 Ohanging the Tgn pain Ba EN NN 42 Sering Ine Buton Aek OPIO bb aa an Ken Rae as 43 Seting Ine Eror TONES ODO nama ee aa PN aia ah eer rains eure 43 be ae na Pen Pa na PN Pe pn NA Pa 44 SUITING telephone GPE FA BOR RERE RN RN 45 Changing the telephone display TaAngUag8 co m ooo ocoo oom shm nana 45 Setting audio levels on the handset headset and speaker i oocooorWo Woo oWoWoWoWoWoWo Wc Woo 46 seting ine Remote Headset OEM asda aa abs en mak maa Sa Ka BA Bea 48 seting Ine Echo Gandeng aa AR 49 Chapter 11 Using the BM12 button module io oom 51 ANENE A CAM sss csenccvstcscne E aan as naa 52 Making call using an abbreviated dial DUON da sn ban Bk baal 52 Adjusting the brightness of the button module display oooooomcekanaaan 52 Adjusting the contrast of the button module display WWW WWW Woo 53 aan ata AES ices an an NN E E 53 Mang te Tem DOANK LE La 54 DIR PN SA E PN AN 55 6 Avaya 9400 Series Digital Deskphone User Guide August 2011
29. erformed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE
30. essages waiting the Message button is illuminated The red light on the upper right corner of your telephone is also illuminated when you have messages waiting The voicemail system and messaging functions are administered by your system administrator Contact your system administrator with any guestions Logging into your voicemail Procedure 1 To log in to your voicemail press the Message button 2 Follow the voice prompts from your voicemail system Avaya 9400 Series Digital Deskphone User Guide August 2011 21 Getting your messages 22 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 6 Using bridged call appearances In addition to your own call appearances your phone may show one or more bridged call appearances on the display screen A bridged call appearance typically belongs to someone else but bridging allows you to see if that call appearance is in use answer calls on that appearance or join a call in progress on that call appearance from your telephone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged call appearance About this task Answering a call on a bridged call appearance is basically the same as answering a call on a primary line If the ringing bridged call appearance is selected you can answer by picking up the handset or by pressing the Speaker or Headset button Procedure To answer a c
31. hone User Guide August 2011 Comments infodev avaya com Setting the Button Clicks option Setting the Button Clicks option Procedure 1 Press the Home button 2 Scroll to Screen amp Sounds 3 Press the Select softkey or the OK button 4 5 Scroll to Button Clicks To turn the button click sounds on or off do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Press the Save softkey to save your changes Setting the Error Tones option Procedure 1 Press the Home button 2 Scroll to Screen amp Sounds 3 Press the Select softkey or the OK button 4 5 To turn the error tones on or off do one of the following Scroll to Error Tones e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Press the Save softkey to save your changes Avaya 9400 Series Digital Deskphone User Guide August 2011 43 Using the Avaya Home menu Erasing customized settings About this task Use the Erase option to erase some or all of your customized settings including entries in your contact list call history language and options such as customized ring tones and audible alerts Procedure 1 Scroll to Advanced Options ona A WwW NY 10 Press the Home button
32. ight or left navigation arrow When set to On all outgoing calls are stored in the call history d To turn the Log Bridged option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow When set to On all incoming and outgoing calls on bridged call appearances are stored in the call history ix Note The Log Bridged option is available only if your telephone has bridged call appearances 5 Press the Save softkey to save your changes 6 To turn call logging on or off for another call type repeat Steps 3 through 5 32 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 9 Using advanced telephone features Avaya call management systems provide many advanced telephone features such as Directory Call Forwarding and Abbreviated Dial buttons These features are administered on the feature buttons on your telephone The features that are available to you depend on what your administrator has assigned to your telephone A few of the most commonly administered features are explained below For more information about all the features that are available for your extension contact your system administrator Forwarding calls About this task The Call Forward feature allows you to forward your incoming calls to another nu
33. in to confirm Setting the call history feature About this task You can set the call history feature to log answered unanswered outgoing or bridged calls The option to log bridged calls is available only if your telephone is configured with bridged call appearances You can turn call logging on or off for any of these call types Procedure 1 Press the Home button 2 Scroll to Applications Settings 3 Press the Select softkey or the OK button 4 Do one of the following a To turn the Log Answered option on or off with this option selected do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow When set to On all answered calls are stored in the call history b To turn the Log Unanswered option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button Avaya 9400 Series Digital Deskphone User Guide August 2011 31 Using the call history feature e Press the right or left navigation arrow When set to On all unanswered calls are stored in the call history c To turn the Log Outgoing option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the r
34. ing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documenta
35. is having difficulty hearing you and this setting was changed to OFF turn this option ON E Note This option is available only on the 9408 telephone Procedure 1 Scroll to Advanced Options N OOA OD Press the Home button Press the Select softkey or the OK button Scroll to Audio Press the Select softkey or the OK button Scroll to Echo Canceller To turn the Echo Canceller option on or off do one of the following Avaya 9400 Series Digital Deskphone User Guide August 2011 49 Using the Avaya Home menu e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow 8 Press the Save softkey to save your changes 50 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 11 Using the BM12 button module The BM12 button module extends the number of call appearances and feature buttons on your Avaya 9408 telephone It provides 12 additional lines for incoming calls outgoing calls and call features You can connect up to three BM12 button modules to the 9408 telephone The BM12 button module cannot be used with the Avaya 9404 telephone Typical uses for the BM12 button module are to provide e additional lines for calls bridged from one or more other extensions e abbreviated dialing buttons and e buttons to access additional communication system features like call
36. learing all entries oooooo 30 log answered calls oooWooo rna 31 38 log bridged Calls oooWWoo 31 38 log unanswered calls ooooooWo 31 38 removing AN ENY WWW nana 30 TUN na ANN Aan ANA AN 31 38 VIEWING details ooooo o oom 29 calling a person from the contacts list 14 conference CallS ooooomoo cc 19 20 AOU aa e a AN ana 19 adding a person on hold oooooooWo Wo Woo 19 dropping participant oooooWoWoo 20 MAKING sesi cetezdnaesusa ieee mana Baba mna nan aan 19 putting a call ON hOId Lo om 20 CONTACT E E AE E han aerasi nan kesana 14 25 27 30 Aam en dn E and ne melamin 25 adding a NEW person 00 0 eee eee Woo mo 25 adding from call history 27 30 calling a person oooooooWoWooWoWoWom maa 14 deleting nie athe ani sdudee sete es vavededen tenes ttre ea aan aaan oF GOILING 222252 v0 den semalaman beda eiaeiiai 26 seleg Hedi na aman 25 corporate directory calling a person oo oooo 34 COVETAYE kesana mann ken anna makan ata ka Barang 33 customized settings erasing oooooo 44 D default button labels restoring ooooo 40 E echo canceller option Setting oooooo 49 error tones option setting 43 F forwarding incoming calls oooooWoWo 33 G getting your MESSAGES iooooooo Woooomm 21 August 2011 55 H handling calls
37. mber You must enter the telephone number where the calls will be forwarded each time you activate this feature You can forward calls only to internal numbers Procedure 1 Toturn call forwarding on press the CFrwd feature button You hear a dial tone prompting you to dial the forwarding number 2 Dial the number to which you want to forward your calls After you dial the number you hear a confirmation tone The green LED next to the feature button turns on 3 To turn call forwarding off press the CFrwd feature button The green LED next to the feature button turns off Sending all calls About this task The Send All Calls SAC feature allows you to send all of your incoming calls directly to a predefined coverage number typically your voice mail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator Avaya 9400 Series Digital Deskphone User Guide August 2011 33 Using advanced telephone features e To send all calls to coverage press the SAC feature button The green LED next to the feature button turns on e To turn the feature off press the SAC feature button The green LED next to the feature button turns off Calling a person from the corporate directory About this task The Directory feature allows you to dial other users in your system by name Procedure 1 Press the Directory feature button 2 Use the dialpad keys to start spelling the last n
38. middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press the Bksp softkey to remove the character to the left of the cursor Press the down navigation arrow Enter the telephone number as you would if you were dialing it directly Press the Save softkey to save your changes Editing a contact Procedure 1 Scroll to the contact you want to edit N OOA W PP Press the Contacts button Press the Details softkey Press the Edit softkey Scroll up or down to choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Press the Save softkey to save your changes 26 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Deleting a contact Deleting a contact Procedure 1 Press the Contacts button 2 Scroll to the contact you want to delete 3 Press the More softkey 4 Press the Delete softkey 5 Press the Delete softkey again to confirm ta Note If you press the Cancel softkey prior to pressing the Delete softkey your contact information will not be removed Adding an entry from the call history to your contacts list Procedure 1 Press the History button 2 Scroll to the number you want to add to your contacts list 3 Press the Contact softkey If your contacts list is full the
39. mith John you would type s the first letter of his last name 3 Scroll up or down to select the person or number you want to call 4 Press the OK button or the Call softkey Calling a person from the call history Procedure 1 Press the History button 2 Scroll to the left or right to view a separate list of all calls missed unanswered calls answered calls or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Press the Call softkey or the OK button 14 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 3 Handling calls Use the procedures in this chapter to handle calls from your telephone This includes procedures such as answering a call muting a call and transferring a call Answering a call About this task When you receive an incoming call the green LED associated with the call will flash The incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually e If you are not on another call do one of the following Lift the handset Press the call appearance button whose green LED flashes for the incoming call Press the Speaker button to answer using the speakerphone Press the Headset button to answer using the headset Press the ON button to answer using a wireless hea
40. ng Select Brightness e Press the Change softkey e Press the OK button e Press the associated call appearance feature button 6 To adjust the brightness of the telephone display scroll to the right or left 7 Press the Save softkey to save your changes Adjusting the contrast of the telephone display Procedure 1 2 3 Press the Home button Scroll to Screen amp Sounds Press the Select softkey or the OK button Avaya 9400 Series Digital Deskphone User Guide August 2011 41 Using the Avaya Home menu 4 5 6 7 Scroll to Contrast Do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button To adjust the contrast of the telephone display scroll to the right or left Press the Save softkey to save your changes Changing the ringing pattern Procedure 1 Press the Home button 2 Scroll to Screen amp Sounds 3 Press the Select softkey or the OK button 4 5 To select the ringing pattern do one of the following Scroll to Personal Ringing e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow There are eight personal ringing patterns from which to choose 6 To listen to the selected ringing pattern and press the Play softkey 7 Press the Save softkey to save your changes 42 Avaya 9400 Series Digital Deskp
41. ng telephone operation About this task Use the Self Test option to verify the operation of the telephone s lamps and display components This option also provides information regarding the telephone model firmware version bootloader version language text file and font files Procedure 1 Scroll to Advanced Options N ODO oO fF W PD Press the Home button Press the Select softkey or the OK button Scroll to Self Test Press the Select softkey or the OK button Press the Test softkey to perform a self test of the telephone s lamps and display Scroll through the menu to see the firmware version bootloader version language text file font file versions and button module Press the Done softkey when finished Changing the telephone display language Procedure 1 2 3 Press the Home button Scroll to Advanced Options Press the Select softkey or the OK button Avaya 9400 Series Digital Deskphone User Guide August 2011 45 Using the Avaya Home menu 4 Scroll to Language 5 Press the Select softkey or the OK button 6 Scroll up or down to select the desired language Oo Note Other languages may be available Contact your system administrator 7 Press the Select softkey or the OK button to change to the selected language Setting audio levels on the handset headset and speaker Use the Audio option to enable optimum audio levels for different environments Automatic gain control
42. old 16 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Transferring a call Transferring a call Procedure 1 Ifthe call you want to transfer is not your active call press the call appearance button for the call you want to transfer 2 Press the Transfer softkey The very fast blinking green LED next to the call appearance button indicates the call is being transferred 3 Do one of the following e Dial the telephone number e Call the person from the contacts list e Call the person from the call history a Note To transfer the call to a call that is on hold press the call appearance button for the call that is on hold 4 Press the Transfer softkey to transfer the call Once the transfer is complete Transfer Completed appears in the phone display Avaya 9400 Series Digital Deskphone User Guide August 2011 17 Handling calls 18 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 4 Using the conference feature You can use conference calls to speak with people from different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Making a conference call Procedure 1 While active on a call press the Conf softkey The very fast blinking green LED next to the call appearance button indic
43. on appears in the telephone display to indicate that you can scroll to more options or information Use the right and left navigation arrows to go to other screens when the paging icon left and right facing arrows displays on the title line or to move the cursor right or left when entering text When you scroll to a line on the display that line is selected The softkey labels change according to the options available for the line you select The OK button is a shortcut for the default action For example when you select an entry in your contacts list pressing the OK button places a call to that person 12 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Chapter 2 Making calls Use the procedures in this chapter to make calls from your telephone Making a call About this task Procedure 1 Do one of the following e Lift the handset e Press the Speaker button e Press the Headset button e Press an available call appearance button 2 Dial the number you want to call Redialing a number Procedure To redial the last number dialed press the Redial softkey Avaya 9400 Series Digital Deskphone User Guide August 2011 13 Making calls Calling a person from the contacts list Procedure 1 Press the Contacts button 2 Locate the contact you want by typing the first letter of the contact s name as it is listed For example if you added John Smith to your contacts list as S
44. ou can program the numbers for AD buttons yourself See your system administrator for more information Adjusting the brightness of the button module display Procedure 1 Press the Home button 2 Scroll to Screen amp Sounds 3 Press the Select softkey or the OK button 4 Select Brightness 52 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com oO ON OOA Adjusting the contrast of the button module display Press the Change softkey or the OK button Scroll to the appropriate BM12 module Press the Change softkey or the OK button To adjust the brightness of the button module display scroll to the right or left Press the Save softkey to save your changes Adjusting the contrast of the button module display Procedure b oO ON Oo 8 OD Press the Home button Scroll to Screen amp Sounds Press the Select softkey or the OK button Scroll to Contrast Press the Change softkey or the OK button Scroll to the appropriate BM12 module Press the Change softkey or the OK button To adjust the contrast of the button module display scroll to the right or left Press the Save softkey to save your changes Customizing button labels About this task You can customize the button labels on the BM12 button module Availability of this feature depends on how your telephone is administered See your system administrator for more information To res
45. phone User Guide August 2011 29 Using the call history feature Adding an entry from the call history to your contacts list Procedure 1 Press the History button 2 Scroll to the number you want to add to your contacts list 3 Press the Contact softkey If your contacts list is full the Contact softkey is not displayed 4 To edit the name or number scroll up or down and edit as appropriate 5 Press the Save softkey to save your changes Removing an entry from the call history Procedure 1 Press the History button 2 Select the number you want to delete 3 Press the More softkey 4 Press the Delete softkey 5 Press the Delete softkey again to confirm Clearing all entries from a call history list About this task Clearing all entries from the call history deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted from the call history You are also able to clear all calls from the entire call history 30 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Setting the call history feature Procedure 1 Press the History button 2 To delete entries from a specific list a Select the list whose entries you want to delete b Press the More softkey c Press the Clear All softkey to delete all of the entries in the list you are viewing d Press the Clear All softkey aga
46. r Contacts list Avaya Home Press the Home button to gain access to the Avaya menu The Avaya menu provides options that you can use to customize telephone settings configure call logging select the display language and verify the telephone operation History Press the History button to view alist of all your calls The icon on the History button lights up when you have missed calls Volume Press or on the Volume button while active on the handset headset or speaker to adjust the volume of the speaker or ringer 10 Mute Press the Mute button to mute a call in progress or reactivate a muted call 11 Microphone The omnidirectional microphone sends and receives signals from all directions 12 Speaker Press the Speaker button to use the speakerphone Totake a call off speakerphone lift the handset 13 Headset Press the Headset button to use the headset if it is connected For wired headsets only HIC headset cords are compatible with your phone 14 Message Press the Message button to connect directly to your voicemail system This button is illuminated when you have voicemail messages waiting 15 Navigation Arrows Press the up and down navigation arrows to scroll through lists Press the right and left navigation arrows to navigate between different views of an application to move the cursor during text input or to turn an option on or off 16
47. roll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Set to On to enable AGC on the speaker or set to Off to disable AGC on the speaker The default setting is On To set the Speaker Open option to Standard More or Less scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Set to Standard to provide acceptable performance in most room environments set to More for a quiet room that has little echo or set to Less for a noisy room that has echo The default setting is Standard To turn the Headset Xmit NR option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow Set to On to enable headset transmit noise reduction or set to Off to disable headset transmit noise reduction The default setting is On To turn the Headset RCV Loud option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button Avaya 9400 Series Digital Deskphone User Gui
48. ss the right or left navigation arrow When set to On all unanswered calls are stored in the call history c To turn the Log Outgoing option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow When set to On all outgoing calls are stored in the call history d To turn the Log Bridged option on or off scroll to this option and then do one of the following e Press the Change softkey e Press the OK button e Press the associated call appearance feature button e Press the right or left navigation arrow When set to On all incoming and outgoing calls on bridged call appearances are stored in the call history a Note The Log Bridged option is available only if your telephone has bridged call appearances Avaya 9400 Series Digital Deskphone User Guide August 2011 39 Using the Avaya Home menu 5 Press the Save softkey to save your changes 6 To turn call logging on or off for another call type repeat Steps 3 through 5 Customizing button labels About this task You can customize the button labels on your telephone Availability of this feature depends on how your telephone is administered See your system administrator for more information Procedure 1 Press the Home button Scroll to Applications Settings Press the Select softkey or the O
49. t has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority
50. tion and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporat
51. to operate this equipment Avaya 9400 Series Digital Deskphone User Guide August 2011 3 4 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Contents Chapter 1 Introduction to the Avaya 9400 Series Digital Deskphones 7 Overview OT phone butions and TRATES ian eka asem an Ra NB Pane rediras 8 Pesen LE ni ea aa aan kekanan ba Manna baba aa 11 Description of icons in the telephone display m o ocoo oo oooocoos semena nabi 12 PAN Tan AI RR AA TT E re 12 Gh pter 2 Making Oa Pena enam mamak ima 13 MORNO Sesha Bb aa Mann mana mamak 13 ta Bl an Na na aa an an en an aa Na ap Na AN Pa Aa slain aa Na 13 Caiga pereon tom Pe contata Ea aa aa 14 baling person kom the cal METO asarini EASE ADS AANE NS 14 Chapter 3 Handing aa ahaha aa Kah 15 PSAT ON haaa E NN AN aa EA R 15 Sending an incoming Call directly to voicemail siseringi ba ane aa ea 16 E Ea EA RSA NAS ERA EA 16 Pung GI AO nak ng an an RN Ne E 16 Tran gierihg 6 CAN kesana mana 17 Chapter 4 Using the conference feature ooo oom 19 Manga CNS TETAS Ia aan aan 19 Adding a person on hold Toar conter si divonis online asiaa aa 19 Puting a COMMER call on PRONG sacs Ae nenen ama 20 Dropping the last participant from a conference Call ooooooo WoWooWo WoWoWo Woo 20 Chapter 5 Getting your Me ana akan Saka 21 Bai Ine 2818 KO aa AR SR RN RS NE E 21 Chapter 6 Using bridged call appearances
52. tore the default labels on the button module see Restoring default button labels on page 40 Procedure 1 2 3 Press the Edit button on the front of the button module Scroll to Personalize Labels Press the Change softkey or the OK button Avaya 9400 Series Digital Deskphone User Guide August 2011 53 Using the BM12 button module 4 Scroll to the button you want to relabel 5 Press the Change softkey or the OK button 6 Use the dialpad to enter the new label 7 Press the Save softkey to save your changes Using the feature buttons About this task Your button module might have feature buttons for features like Call Forwarding Call Pickup Go to Coverage or Auto Callback Procedure To use a feature button press the button next to the feature you want to activate 54 Avaya 9400 Series Digital Deskphone User Guide August 2011 Comments infodev avaya com Index A advanced telephone features USING o 33 APDIICATONS ea ii nana nan alan N 25 29 GAN DISTO cennad maka enakan Bina nee ners 29 CONTACIS AA S E E TAE 25 audible alerts setting dee ooooooc 36 audio path SEHING s isiasciccedssisvaactedcesbssanssarceeareaacncscns 36 Avaya Home MENU oooco o W Woman 35 Avaya MENU mo anakan 35 37 40 46 48 49 52 53 changing telephone display language 45 setting audio path Option ooooWooo 36 setting error tones ooooo ooo W
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