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Installing and Configuring the Avaya S8500 Media

1. alee o ali D oer c aa H O k 20240 tsa soso tte Paz D z is o s Ll A i i jo GEJ Ap paa D gaa E gt sI Suad 8 Pa cadlisrv2 KLC 091403 ae i Pai pee i Faj I r h h j d Ea t 7 vi a O wh m2 f 3 NIC adapter cable if necessary 4 Black CATS crossconnect cable Figure notes Services laptop 1 Network interface card NIC 2 Once connected you can administer the media server using these interfaces e Maintenance Web Interface for server specific administration A command line interface in a Telnet or terminal emulation application for Linux and SAT commands usable on the active media server only See Accessing the Maintenance Web Interface on page 98 for more details Installing and Configuring the Avaya S8500 Media Server June 2004 96 Accessing the media server Connecting to the media server remotely over the network Connecting to the media server remotely over the network You can access the media server from any computer connected throu
2. IPSI LEDs flash Make sure it is in the correct slot slot 1 for G650 Media Gateway slot 2 for G600 Media Gateway Tone Clock slot for all others Ping IPSI from server Ping server from IPSI it is connected to the top Services port on the IPSI Installing and Configuring the Avaya S8500 Media Server 103 June 2004 Troubleshooting an installation Configuring the media server hardware Configuring the media server hardware Problem Solution Cannot log into UPS subagent Cannot log into Ethernet switch Cannot log into media server Cannot access Avaya Installation Wizard Cannot use SAT commands Cannot ping out to customer s network Cannot ping media server from customer s network Cannot access media server remotely LED display on IPSI is flashing Cannot access IPSI for static addressing Make sure the SNMP Subagent is installed in the UPS Make sure you are connected to the correct Ethernet port Make sure you have the correct login ID and password See the user s guide that comes with the SNMP Subagent Make sure the network card on the laptop is configured correctly Make sure you are connected to the correct Ethernet port One Ethernet switch it is the port marked Console Make sure you have the correct login ID and password See the user s guide that comes with the Ethernet switch Make sure the network card on the laptop is configured correctly Make sure you
3. j h3msble4 KLC 042804 Figure notes 1 To network if nondedicated control network 2 To port network if only one or to network if dedicated control network Connecting the modems There are two modems on an Avaya S8500 Media Server configuration One modem connects to the USB port on the front of the Avaya 8500 Media Server The other modem connects to the RS 232 port on the RSA If you have not connected the modems yet do so now NOTE USB and serial modems cannot connect to rotary lines A Touch Tone line is required Required options on the USB modem are set by the operating system on the media server Required options on the RSA modem are set by Avaya defaults on the RSA There are no options to set on either modem The modems for the media server and the RSA share one dedicated telephone line The modem on the media server always answers an incoming call if the media server is healthy In the event the media server is down the modem on the RSA answers the incoming call For a modem connectivity diagram see Figure 3 Modem connectivity on the Avaya S8500 Media Server on page 30 Installing and Configuring the Avaya S8500 Media Server 29 June 2004 Introduction Connecting the modems Figure 3 Modem connectivity on the Avaya S8500 Media Server h3msmdsd LAO 072303 Figure notes 1 Serial modem 6 USB cable connecting the USB modem amp Powettcord to the USB port on the media server 7
4. The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Inform
5. books You must substitute the appropriate commands for your system and refer to the books that you have available Physical dimensions All physical dimensions in this book are in English units followed by metric units in parentheses Wire gauge measurements are in AWG followed by the diameter in millimeters in parentheses Terminology We use the following terminology in this documentation e Configuration is a general term that encompasses all references to an Avaya media server with media gateways running Avaya Communication Manager e Cabinet refers to a stack of media gateways such as the G650 that are TDM cabled together e UUCSS refers to a circuit pack address in cabinet carrier slot order Typography This section describes the typographical conventions for commands keys user input system output and field names 10 Installing and Configuring the Avaya S8500 Media Server June 2004 About this Documentation Conventions Commands e Commands are in bold san serif type Example Type change switch time zone and press Enter e Command variables are in bold sans serif italic type when they are part of what you must type and in plain italic type when they are not part of what you must type Example Type ch ma machine_name where machine_name is the name of the call delivery machine e Command options are in bold type inside square brackets Example At the DOS prompt type copybef F34 Keys The names of k
6. media server resets and you have to start the installation process at the beginning NOTE We recommend that for RSA you use an external power source on a different circuit from the Avaya S8500 Media Server 1 Make sure the cord is connected from the power connector on the RSA to a UPS or nonswitched electrical outlet Connect the laptop to the Ethernet port on the RSA using a crossconnect cable Open a browser In the Address field type 192 11 13 6 and press Enter Log on as craft using the password passwOrd with a zero Under ASM Control click System Settings AU bh Ww WN ASM Information Name ID number Contact Location Server Timeouts POST watchdog bs x minutes O S watchdog h25 z minutes Loader watchdog Disabled gt minutes Power off delay M a minutes NMI reset delay Disabled gt minutes 40 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the media server 7 Inthe Loader watchdog field select Disabled 8 Scroll down and click Save 9 Clear the ARP cache on the laptop See Clearing the ARP cache on the laptop on page 39 Powering up the media server 1 Connect the AC power cord to the media server and to the UPS or a nonswitched outlet to power it up If it does not power up press the white power control button on the front of the media server Accessing the media server NOTE You must place the CD in the drive immediately 1 Connect the lapto
7. media servers Log in as craft Prompt IPADMIN Type show control interface and press Enter 8Type show port 1 and press Enter to see the current settings Installing and Configuring the Avaya S8500 Media Server June 2004 9 10 11 12 13 14 15 16 17 Connecting to the IPSIs Programming the IPSI circuit packs Type set control interface ijpaddr netmask and press Enter where ipaddr is the customer provided IP address and netmask is the customer provided subnet mask N2312 IPSI IP Admin Utility opyright Avaya Inc 2666 2661 All Rights Reserved IPSI ipsilogin IPADMIN set control interface 135 9 76 77 255 255 255 0 MARNING The control network interface will change upon exiting IPADMIN IPADHIN show control interface ontrol Network IP Address 135 9 70 77 ontrol Network Subnetmask 255 255 255 0 ontrol Network Default Gateway None IPSI is not configured for DHCP IP address administration IPADHIN E Press Enter to effect the changes Type show control interface and press Enter The IP address subnet mask and default gateway information will be displayed Verify that the proper information was entered If required type set control gateway gateway and press Enter where gateway is the customer provided IP address for their gateway Press Enter to effect the changes If required use the set vlan priority set vlan tag set vlan id set port negotiation 1 disable
8. whether its IP address is dynamic shows media gateway location or static shows I P See Figure 10 LED display on the IPSI circuit pack static address on page 92 90 Installing and Configuring the Avaya S8500 Media Server June 2004 Testing the media server installation LED indicators Figure 9 TN2312BP circuit pack faceplate 700060643 ckdfips2 KLC 091403 Figure notes 1 RedLED 6 Services RJ45 connector 2 Green LED 7 Network Control RJ45 connector 3 Amber LED 8 4 character LED display 4 Yellow LED Tone Clock status 9 Pushbutton switch 5 Emergency Transfer LED 10 Slot for maintenance cable Installing and Configuring the Avaya S8500 Media Server 91 June 2004 Testing the media server installation LED indicators Figure 10 LED display on the IPSI circuit pack static address ledlip1 KLC 030502 Figure notes 1 IPSI has a static IP address 2 IPSI has connectivity and an IP address The display also indicates connectivity see Figure 11 LED display indicating connectivity status DHCP address on page 93 92 Installing and Configuring the Avaya S8500 Media Server June 2004 Testing the media server installation LED indicators Figure 11 LED display indicating connectivity status DHCP address EHEN es ledlipsi KLC 030
9. 19 20 21 22 23 lt e e eooo ooooooooo LNK COL Tx Rx FDX FC Hspd LAG ledl333t KLC 030602 Figure notes 1 Ports in use 3 Power 2 CPU boot status 4 Lights if this module is the Avaya P33x stack master agent For descriptions of the other LEDs see the quick start guide and user guide that comes with the model of Avaya Ethernet switch you have Installing and Configuring the Avaya S8500 Media Server 89 June 2004 Testing the media server installation LED indicators Uninterruptible power supply LEDs The Powerware uninterruptible power supply UPS front panel has the LEDs shown in Figure 8 LEDs on Powerware 9125 UPS on page 90 Figure 8 LEDs on Powerware 9125 UPS L J z ees PFP M Hl Ha ledlups KLC 030102 Figure notes Normal mode indicator Battery mode indicator Bypass mode indicator gt U N m Test Alarm reset button o N A A Off button On button Bar graph indicators Alarm indicators After plugging in the UPS all the LEDs flash briefly After a self test the Normal mode LED flashes indicating that the UPS is in Standby mode For more information on the LEDs see the UPS user s guide that comes with the Powerware UPS IPSI LEDs The TN2312BP Internet Protocol Server Interface IPSI circuit pack LEDs are shown in Figure 9 TN2312BP circuit pack faceplate on page 91 It also has a programmable LED display to indicate
10. 28 e Connecting to the IPSIs on page 61 e Completing the installation administration on page 75 e Installing the media gateways on page 83 e Testing the media server installation on page 85 e Accessing the media server on page 95 e Troubleshooting an installation on page 103 Pre installation information Before you go on site Before going on site make sure the customer has a local area network set up and running and a network administrator available the day of the installation Before beginning the software installation and media server configuration make sure you have the filled out Electronic Preinstallation Worksheet EPW on the services laptop See the Avaya Installation Wizard Web site http support avaya com avayaiw for the blank form Installing and Configuring the Avaya S8500 Media Server 19 June 2004 Introduction Pre installation information 20 In addition the pre installation team should have done the following tasks If they were not all done do not continue with the installation e Verify that the services laptop has the right hardware and software See Connecting to the media server directly on page 95 for the list of computer hardware and software specifications e Verify that you have current translations available for download via ProVision e Verify that you have a filled out Electronic Preinstallation Worksheet EPW The EPW provides IP addresses Product ID
11. A IPSI Control of Port Networks enabled 2 Make sure the IPSI Control of Port Networks field is set to enabled 3 Press Enter to effect the changes Verifying license status 1 Under Security click License File and verify that the license mode is now normal Installing and Configuring the Avaya S8500 Media Server 67 June 2004 Connecting to the IPSIs Reusing a TN2312AP BP circuit pack Reusing a TN2312AP BP circuit pack On occasion a customer may want to reuse a TN2312AP or TN2312BP circuit pack that was previously programmed for DHCP or static addressing You must erase the existing programming before reprogramming it Failure to do this may result in serious network problems For information on erasing the programming go to the Maintenance Procedures for Avaya Communication Manager 2 1 Media Gateways and Servers 03 300192 68 Installing and Configuring the Avaya S8500 Media Server June 2004 Translating the IPSIs Starting terminal emulation 4 Translating the IPSIs These steps are done by issuing SAT commands on a terminal emulation program such as Avaya Native Configuration Manager Avaya Terminal Emulation or HyperTerminal You also can use Avaya Site Administration part of the Avaya Integrated Management suite which you can purchase from Avaya NOTE You must use Release 1 11 or a later version of Avaya Site Administration to administer new features in Release 2 1 of Avaya Communication Manager P
12. Complete dialog box your computer is connected to the media server 3 To open a Telnet session click Start gt Run to open the Run dialog box 4 Inthe Run dialog box type telnet Paddress and click OK where IPaddress is the address of the actual active media server Accessing the Maintenance Web Interface You can access the Maintenance Web Interface either by connecting directly to the services port port 2 Eth1 on the media server see Figure 12 Services laptop computer connected directly to the S8500 Media Server on page 96 or connecting over the customer s network The only browser supported is MS Internet Explorer 5 5 or 6 0 When connected directly to the media server you must disable all proxy servers See Browser settings on page 101 for instructions 1 Open the MS Internet Explorer Web browser e Ifa direct connection in the Address field type 192 11 13 6 e Ifaremote connection in the Address field type in the IP address or DNS host name of the media server 2 When prompted log in Using the command line interface Telnet To use a command line interface in a Telnet window 1 Click Start gt Run to open the Run dialog box e Ifa direct connection type telnet 192 11 13 6 and click OK e Ifaremote connection type in the IP address of the media server 2 When prompted log in 98 Installing and Configuring the Avaya S8500 Media Server June 2004 Accessing the media server Logins Terminal Emulat
13. Configuring the Avaya S8500 Media Server 49 June 2004 Configuring the dual NIC Verify with the customer s network administrator that the LAN hardware supports 802 1q priority tagging If supported select VLAN 802 1q priority tagging Click Change The status of the configuration update appears in the window When the update completes the following message appears Successfully configured ethernet interfaces Testing connectivity to customer s network 50 1 w Under Diagnostics click Ping Ping The Ping Web page provides useful network debugging Use the host name or the IP address and execute a Ping command to determine whether a specific network address is valid and obtain information about processing data packets and diagnostics to troubleshoot problems Endpoints to Ping Host Name Or IP address Other server s All IPSIs UPS s Ethernet switches Other server via duplication link IPSI s with cab number 1 99 l carrier number a UPS endpoints Ethernet switch endpoints Options I Do not look up symbolic names for host addresses O Bypass normal routing tables and send directly to a host Execute Ping ga Select Host Name or IP address and type in the IP address of a computer on the network Click Execute Ping Verify that the ping was successful indicating that the media server is connected to the customer s network If DNS is administered type in the host name o
14. Testing the TN2312BP IPSI circuit pack on page 85 e Testing the license file on page 86 NOTE Do these steps using a SAT session Testing the TN2312BP IPSI circuit pack 1 Type test ipserver interface UUC and press Enter to test all clock and packet interface components within the IPSI circuit pack 2 Verify the screen displays Test Results screen similar to Figure 4 Sample IPSI 01A test results screen page 1 on page 86 Installing and Configuring the Avaya S8500 Media Server 85 June 2004 Testing the media server installation Testing the license file Figure 4 Sample IPSI 01A test results screen page 1 test ipserver interface la TEST RESULTS Port Maintenance Name Alt Name Test No Result Error Code 01A TONE BD 46 PASS 01A TONE BD 52 PASS press CANCEL to quit press NEXT PAGE to continue Page 1 Testing the license file y CAUTION Wait at least 30 minutes after you install the license before you do the test 1 Type test license short long and press Enter 2 Verify the screen displays a Test Results screen similar to Figure 5 Sample test results screen for test license on page 86 Figure 5 Sample test results screen for test license test license TEST RESULTS Port Maintenance Name Alt Name Test No Result Error Code LIC ERR 1484 PASS 86 Installing and Configuring the Avaya S8500 Media Server June 2004 Testing the media server i
15. This password is unique to the customer s server You can use the password the next time you log in as craft provided you access the media server through the services port You do not need an ASG challenge response to log in this way even though every other means of craft access still require an ASG challenge response The revised password is recorded by RFA and is obtained from ASG Conversant at 1 800 248 1234 or 1 720 444 5557 Copying files to the laptop In addition to the license and Avaya authentication files you must copy other required files to the services laptop This includes the filled out Electronic Preinstallation Worksheet EPW any software updates current firmware including firmware for the BIOS maintenance adapter and programmable circuit packs To get a filled out EPW go to the project manager or customer To get a blank EPW go to the Avaya Installation Wizard Web site http support avaya com avayaiw Have the customer fill it out To get the software update patch go to the Avaya Support Web site http avaya com support and select Software amp Firmware Downloads to identify and copy the required software update To get the latest firmware for the BIOS maintenance adapter and programmable circuit packs go to the Avaya Support Web site at http avaya com support and select Software amp Firmware Downloads to identify and copy the latest firmware Before you start the installation The pre ins
16. _ not used 9 not used 10 _ not usad 11 _ not used 12 _ not used 2 Under the Login ID column click the first nonconfigured line not used Login Profile1 Login ID Jerat 7 oS Authority leval RaadVrite Password J Confirm password Dialback status Disabled j Dialback number Resat to Defaults Cancel Eem 3 Fill in the following fields e Login ID type in the new user ID Authority level select Read Write e Password type in the new password e Confirm Password retype the new password 4 Click Save to return to the Login Profiles page 7 Repeat steps 2 through 4 for each new login 6 Scroll down to the bottom and click Save Installing and Configuring the Avaya S8500 Media Server 53 June 2004 Configuring the maintenance adapter Configuring Advanced System Management 1 Under ASM Control click System Settings ASM Information Name pomm 1D number fanaa Contact No Contact Configured SSCS Location No Location Configqueed _ _ l Server Timeouts a POST watchdag Disabled rrinuies OVS watchidag Loader watchdog Disabled minutes Power offdelay T E minutes WNE reset detay Disabled minutes 2 Fill in the following fields e Name type in the product ID number The product ID number is the same as that for the media server A different product ID number can be used if alarming is going to some place
17. appropriate for your modem and country of operation Click Help for guidance on what to enter For example to change the country code to Japan type AT T19 0 10 7 Click Change The system responds with a message indicating a successfully added modem route 8 Click Close Window 47 Configuring the media server Checking LED activity on the optional dual NIC When the media server is in service check the LEDs on each port of the dual network interface card NIC to make sure there is a connection left LED and activity right LED See Figure 1 8500 rear panel dual NIC LEDs on page 48 Figure 1 S8500 rear panel dual NIC LEDs Oma I J Onoooo00 3 Ge ie SONGS oll I OBE Teese EI J poppgpoonope JN gpppgpp I oee e a T h3msble2 KLC 082503 Figure notes 1 Network activity LED TX RX 2 Connection rate e Off a 10 BASE T active link e GREEN a 100 BASE T active link e ORANGE a 1000 BASE T active link Disconnecting from the media server 1 Unplug the crossconnect cable from the services port on the back of the media server 48 Installing and Configuring the Avaya S8500 Media Server June 2004 C
18. are connected to the Services Ethernet port Default is port 2 Eth1 on the back of the server Make sure you are using a crossconnect cable between the laptop and server Make sure the ARP cache is cleared on the laptop In an MS DOS window type arp d 192 11 13 6 and press Enter Make sure you have connectivity In an MS DOS window type ping 192 11 13 6 and type Enter Make sure the NIC on the laptop is configured correctly Make sure you are plugged into the Services port 2 Eth1 Make sure you are using the correct IP address 192 11 13 6 Make sure you are using the correct login and password Make sure the NIC on the laptop is configured correctly Make sure you are using the correct IP address 192 11 13 6 and port 5023 Make sure you are using the correct login and password Make sure that in the LAN security settings that output from server for icmp is enabled Make sure that in the LAN security settings that input to server for icmp is enabled Make sure in the LAN security settings that input to server are checked for telnet Linux commands https Web access and def sat SAT commands access The LAN security settings can be changed on the Web interface with a direct connection to the media server IPSI LED has not been programmed with switch and location DHCP IPSI LED has not had an IP address assigned to it static IP addressing Make sure you are plugged into the S
19. configure the media server and verify its operation This section covers the following tasks e Configuring the SNMP modules in the UPS on page 34 e Configuring the SNMP subagent in the Avaya Ethernet switch if used on page 37 e Configuring the media server on page 39 e Configuring the maintenance adapter on page 52 Installing and Configuring the Avaya S8500 Media Server 33 June 2004 Configuring the SNMP modules in the UPS Configuring the SNMP modules in the UPS 34 NOTE These instruction apply only if using a new Avaya supplied uninterruptible power supply UPS with a simple network management protocol SNMP module Do not use these procedures to set traps on a non Avaya provided UPS NOTE Because the SNMP module is manufactured by a third party we do not know which brand model or firmware load the factory is shipping Therefore we cannot provide specific instructions in this document on how to connect to and configure the SNMP module Refer to the documentation that comes with the SNMP module Make sure the CATS straight through cables are connected from the UPSs SNMP modules to the next available port on the customer s network For a connectivity guide see Quick Start Hardware Installation Avaya S8500 Media Server 555 245 701 Make sure you are plugged into the correct port on the SNMP module The SNMP module in the UPS must be administered so it reports alarms to the media server when
20. connection provides power to the RSA that is independent of the Avaya S8500 Media Server power supply The GREEN LED Shows the status of the power connection The AMBER LED Shows that an error condition exists on the RSA A 10 100 Mbps connector for LAN connectivity Used for serial modem connectivity Not used in the Avaya S8500 Media Server configuration Documentation We recommend that you have the following documents on hand for the installation These are included on the Documentation for Avaya Communication Manager Media Gateways and Servers CD 03 300151 e Quick Start for Hardware Installation Avaya S8500 Media Server 555 245 701 a quick reference guide providing physical installation and connection information e Filled out Electronic Preinstallation Worksheet An Excel spreadsheet providing the customer s network information needed to use the Avaya Installation Wizard to configure the control network components Get from the Avaya project manager Avaya software technician or customer network administrator A blank one is available at the AIW Web site http support avaya com avayaiw Installing and Configuring the Avaya S8500 Media Server 27 June 2004 Introduction Connecting to the customer s network Installing and Configuring the Avaya S8500 Media Server 03 300144 this document providing information on configuring the control network components testing and troubleshooting A
21. described above see Documentation for Avaya Communication Manager Media Gateways and Servers CD 03 300151 Technical assistance Avaya provides the following resources for technical assistance Within the US For help with e Feature administration and system applications call the Avaya DEFINITY Helpline at 1 800 225 7585 e Maintenance and repair call the Avaya National Customer Care Support Line at 1 800 242 2121 e Toll fraud call Avaya Toll Fraud Intervention at 1 800 643 2353 International For all international resources contact your local Avaya authorized dealer for additional help Trademarks All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners Sending us comments Avaya welcomes your comments about this book To reach us by e Mail send your comments to 16 Installing and Configuring the Avaya S8500 Media Server June 2004 About this Documentation Sending us comments Avaya Inc Product Documentation Group Room B3 H13 1300 W 120 Ave Westminster CO 80234 USA e E mail send your comments to document avaya com e Fax send your comments to 1 303 538 1741 Ensure that you mention the name and number of this book Installing and Configuring the Avaya S8500 Media Server 03 300143 Installing and Configuring the Avaya S8500 Media Server 17 June 2004 About this Do
22. do not know which Avaya Ethernet switch model or firmware load the factory is shipping Therefore we cannot provide specific instructions in this document on how to configure the SNMP subagent Refer to the documentation that comes with the switch The simple network management protocol SNMP subagent in the Avaya Ethernet switch must be administered so it can report alarms to the media server when the hardware experiences problems Each Avaya Ethernet switch requires a unique IP address which can be a customer provided one or the Avaya provided default one At a minimum the following items need to be configured e IP address e Subnet mask e Trap receiver IP address e Community string get set trap Spanning tree Ethernet port speed if applicable NOTE For the Ethernet switch to properly report alarms the IP address es for the Ethernet switch es must also be configured in the media servers See the Basic Configuration section of the Quick Start Guide and the documentation CD that comes with the Ethernet switch for the default user ID password and configuration commands To administer the Ethernet switch es 1 Plug the Ethernet switch power cord into the back of the switch and the back of a UPS 2 Connect the services laptop computer RS 232 serial port to the port labeled Console on the front of Ethernet switch 1 CNA using the flat cable supplied with the Avaya Ethernet switch 3 On the services laptop open
23. equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access e Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Secur
24. have media gateways in several different time zones you can set up rules for them on a per location basis A daylight savings time rule specifies the exact time when you want to transition to and from daylight savings time It also specifies the increment at which to transition NOTE The default daylight savings rule is 0 meaning no daylight savings transition 1 Type change daylight savings rules and press Enter change daylight savings rules Page 1 of 2 DAYLIGHT SAVINGS RULES Rule Change Day Month Date Time Increment 0 No Daylight Savings Li Start irst Sunday on or after April 1 at 02 00 01 00 Stop first Sunday on or after October 25 at 02 00 22 Starti first on or after at Stop first on or after at 3 Start first on or after at Stop first on or after at 4 Start first on or after at Stop first on or after at 54 Starts First on or after at Stop first on or after at 6 Start first on or after at Stop first on or after at Te Start first on or after at Stop first on or after at 2 Inthe Change Day Month Date Time and Increment fields type the appropriate Start and Stop information for each rule For example 1 00 in the Increment field means to move the clock forward or back by one hour at the transition point NOTE You can change any rule except rule 0 zero You cannot delete a daylight savings rule if it is in use on either the Locations or Date and Time screens 3 When done press Enter to
25. other than Avaya e Contact type in the contact information e Location type in the location information 3 Scroll down to the bottom of the page and click Save 4 Scroll down to ASM Date and Time and click Set ASM Date and Time ASM Date andTime Dale mrrvidd yyyy a7 ife po Time h mm ss fio E fig GMT offset 0 00 F Automalically adjust for daylight saving changes cencell seve 5 Type the current date and time in the correct fields 6 Inthe GMT offset field select the Greenwich Mean Time offset for your region For example Denver Colorado would be 7 00 for MST 7 Select Automatically adjust for daylight savings time changes if daylight savings is used in your area 8 Click Save to return to the System Settings page 9 Scroll down to the bottom of the page and click Save 54 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the maintenance adapter Setting alarms Although the configuration for the remote alarming is done in one section you need to see other panes to complete the configuration before you test it For more detailed information see the Avaya Remote Supervisor Adapter Users Guide 555 245 702 1 Under ASM Control click Alerts Remote Alert Recipients To configure a remote slan recipient click a link in the Nama column Name Notification Method Status IS Director over modem Recaivas all alaris SNMP ovar LAN Receives all slans
26. register the Avaya S8500 Media Server Let customers know what the default LAN security settings are they may want to change them after installation Make sure they are aware that if the following items are not enabled they will not have remote access to the media server e telnet no Telnet access e https no Maintenance Web Interface access e def sat no SAT command access Installing and Configuring the Avaya S8500 Media Server 81 June 2004 Completing the installation administration Registering the system 82 Installing and Configuring the Avaya S8500 Media Server June 2004 Installing the media gateways Installing the media gateways In a new installation the Avaya S8500 Media Server works with only the Avaya G650 Media Gateway In a migration the media server works with Avaya MCC1 SCC1 G600 or CMC1 Media Gateways In addition the media servers work with Avaya G350 and G700 Media Gateways but only if the G650 Media Gateway has a TN799DP C LAN circuit pack installed These gateways are treated as endpoints off the TN799DP Media gateways typically are installed in the same equipment room as the media server rack hardware control network however they can be installed in another location including another state or country For information on installing media gateways see e Installing the Avaya G650 Media Gateway 03 300144 e Quick Start for Hardware Installation Avaya G350 Media Gateway 03 300148 Inst
27. same for both media server and Remote Supervisor Adapter RSA Avaya services telephone number for remote access over modem Avaya services IP address for alarms through the network e Verify that you have the current software update patch if required and license and Avaya authentication files on your services laptop e Verify that you have the current firmware available including for the BIOS and RSA Firmware for the IPSIs C LAN MedPro and VAL circuit packs are on the software CD but check the Avaya Support Web site http support avaya com Download Software and Firmware for the latest software and firmware e Verify that you have all the login IDs and passwords to access the 8500 Media Server maintenance adapter and server complex components This includes the unique service password for that customer s equipment To obtain the password for a specific media server call ASG Conversant 1 800 248 1234 or 1 720 444 5557 You must have the IL FL or product ID to get the password To log in through the services port as craft after you install the Avaya authentication file use this password which does not require an ASG challenge or response Downloading license and Avaya authentication files Use the Remote Feature Activation RFA to obtain the license and Avaya authentication files RFA is a Web based application available to Avaya employees and authorized Business Partners that enables you to create and de
28. the hardware experiences problems The module reports the loss of commercial power and the depletion of battery resources The SNMP module requires a unique IP address which can be a customer provided one or the Avaya provided default one At a minimum the following items need to be configured e IP address e Default gateway IP address e Subnet mask Community name strings get set trap NOTE For the SNMP module to properly report alarms the IP address for the UPS must also be configured in the media server See Setting selected traps alarming on page 36 for information on which traps to set See the local configuration section of the User s Guide that comes with the SNMP module for the default password and the configuration commands To administer the SNMP modules 1 Make sure the UPS is plugged into a nonswitched electrical outlet Connect the services laptop computer RS 232 serial port to the DB 9 connector on the back of the SNMP module for UPS 1 using the DB 9 to DB 9 serial cable supplied with the SNMP module NOTE Avaya Terminal Emulation and HyperTerminal are supported terminal emulation applications 3 On the services laptop open a VT 100 terminal emulation session Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the SNMP modules in the UPS 4 Administer the terminal emulation port settings e 9600 baud e No parity e 8 data bits e stop bit e No flow control 5 Fol
29. the cabinet number 01 through 64 to each IPSI circuit pack For G650 Media Gateways a cabinet is defined as one or more media gateways connected by TDM cable which is called a G650 rack mount stack Administering the location assignment 1 Fully insert the TN2312BP IPSI circuit pack If necessary reseat the circuit pack to begin the programming sequence NOTE You must do the following steps within 5 seconds after inserting the circuit pack Installing and Configuring the Avaya S8500 Media Server 61 June 2004 Connecting to the IPSIs Programming the IPSI circuit packs 2 Insert a pen golf tee or similar object no graphite pencil into the recessed push button switch fpdiled3 LJK 022502 ia amp NOTE If you pass up the letter or number that you want you must either cycle through all the letters or numbers to get to the one you want or reinsert reseat the circuit pack and begin again Setting the switch ID If you have only one system the default switch ID is A The second system would be B and so on The switch ID is not the media gateway or carrier letter 1 While the display is flashing press the button until the switch ID A through J shows on the top character of the LED display When the correct letter shows stop It will flash a few times 5 seconds then stop The next character down begins to flash Setting the cabinet number The number to program is the cabinet number not the p
30. to display the Advanced TCP IP Settings dialog box Click the DNS tab Make sure no DNS server is administered the address field should be blank Click OK OK and Close to close all the windows Installing and Configuring the Avaya S8500 Media Server June 2004 Accessing the media server Browser settings Browser settings Connecting directly to the media server NOTE Instructions are for Internet Explorer 6 0 only Click Tools gt Internet Options Select the Connection tab In the LAN Settings box lower righthand click Advanced In the Exceptions box after the last entry type 192 11 13 6 Click OK then OK then OK again to close all the dialog boxes an amp WwW N Connecting remotely through the network When connected through a proxy server a connection session to a media server tends to time out To avoid having the media server time out during a session add the media servers host names or IP addresses to the list of host names and IP addresses NOTE Instructions are for Internet Explorer 6 0 only Click Tools gt Internet Options Select the Connection tab Click on LAN settings then Advanced A U NK Inthe Do not use proxy server for addresses beginning with field type in the IP address for each media server you intend to access remotely If the IP addresses have the first or first and second octets the same you can shorten it to xxx xxx example 135 9 5 Click OK then OK
31. to media server 1 If not already open open a browser and log in as craft Click Launch Maintenance Web Interface 3 Under Diagnostics click Ping and select Other server s All IPSIs UPS s Ethernet switches to verify connectivity to these units 4 Click Execute Ping 5 Verify that all endpoints respond correctly 66 Installing and Configuring the Avaya S8500 Media Server June 2004 Connecting to the IPSIs Upgrading IPSI firmware version if necessary Upgrading IPSI firmware version if necessary You may need to upgrade the firmware on some or all the IPSIs All IPSIs must be on the same firmware load 1 Under IPSI Firmware Upgrades click IPSI Version 2 Select Query All and click View IPSI Version 3 Verify the firmware release for each TN2312BP IPSI If an upgrade is required follow the procedures inUpgrading Software and Firmware Avaya S8500 Media Server 555 245 111 Upgrading IPSI Firmware Enabling control of IPSIs NOTE Make sure the IPSIs have the same current firmware NOTE This procedure enables the IPSI circuit packs and allows them to control the port networks 1 Type change system parameters ipserver interface and press Enter change system parameters ipserver interface Page 1 of 1 IP SERVER INTERFACE IPSI SYSTEM PARAMETERS SERVER INFORMATION IPSI Host Name Prefix Primary Control Subnet Address 172 22 0 0 Secondary Control Subnet Address OPTIONS Switch Identifier
32. 00 Media Server June 2004 1 2 3 Serlal Port 1 Baud rate Parity Stop bits Under ASM Control click Serial Port 57600 x NONE gt 1 z Dedicate to ASM Advanced Modem Setlings Port 1 Modem Settings In the Serial Port section click Advanced Modem Settings This information only needs to be modified if the alert forwarding functions are not working properly The strings marked with require a carriage return at the end denoted M ATZM Initialization string Dial prefix string Hangup string Dial postfix string Modem query Factory settings string Auto answer Escape string Auto answer stop Caller ID string Escape guard 0 250 faroT ry a arm marom JATSO 0M m 250 10ms intervals 4 Click Save In the Auto Answer field set to ATSO 3 M 59 Configuring the maintenance adapter Enabling the RSA loader watchdog NOTE If the loader watchdog was disabled earlier you must enable it 1 Logon as craft using the initial craft or unique customer password 2 Under ASM Control click System Settings 3 In the Loader watchdog field click 5 0 minutes 4 Click Save Logging off the RSA 1 From the left pane select Log Off 2 Inthe confirmation window click Yes 60 Installing and Configuring the Avaya S8500 Media Server June 2004 Connecting to the IPSIs Programming the IPSI circuit packs 3 Connectin
33. 1 Use the remaining sections of the document in the sequence they are presented If certain components are not to be installed skip the procedures for those components You install and configure the media server components using information in the following sections e Configuring the SNMP modules in the UPS on page 34 e Configuring the SNMP subagent in the Avaya Ethernet switch if used on page 37 e Configuring the media server on page 39 e Configuring the dual NIC on page 49 e Configuring the maintenance adapter on page 52 e Translating the IPSIs on page 69 Installing and Configuring the Avaya S8500 Media Server 9 June 2004 About this Documentation Conventions You next install the media gateways using sections in Installing the Avaya G650 Media Gateway 03 300144 Connect the system to the customer s network using information in Connecting to the IPSIs on page 61 Complete the installation using information in the following sections e Completing the installation administration on page 75 e Testing the media server installation on page 85 e Accessing the media server on page 95 If problems occur during the installation use Troubleshooting an installation on page 103 to try to resolve them Conventions This section describes the conventions that we use in this book General We show commands and screens from the newest MultiVantage system and refer to the most current
34. 502 a eg Figure notes Connectivity status 1 2 3 4 5 IPSI is connected to media server no yes yes yes yes IPSI has an IP address no no yes yes no Laptop computer is connected to IPSI no no no yes yes services port Installing and Configuring the Avaya S8500 Media Server June 2004 93 Testing the media server installation LED indicators 94 Installing and Configuring the Avaya S8500 Media Server June 2004 Accessing the media server Connecting to the media server directly A Accessing the media server To administer the media server you must be able to access it Personal computers and services laptop computers equipped with a network interface card NIC a terminal emulation program and a Web browser are the supported access points for accessing the media server for initial configuration aftermarket additions and continuing maintenance You can access the media server either directly or remotely over the customer s network or over a modem Connecting directly and remotely over the customer s network are the preferred methods Remote access over a modem is for Avaya maintenance access only This section covers the following sections e Connecting to the media server directly on page 95 e Connecting to the media server remotely over the network on page 97 e Connecting to the media server remotely over a modem on page 97 e Logins on page 99 e Network confi
35. 54 remotely over modem 97 Avaya P333T Ethernet switch 37 remotely over network 97 maintenance adapter 52 accessing Maintenance Web Interface 98 media server 39 69 accessing the media server 41 a modem 46 add network interface card NIC 49 IPSI information 72 RSA 52 media gateways 70 UPS 34 administer connect IPSI 71 IPSI to media server 61 IPSI circuit pack 61 to customer network 28 TN2312BP IP Server Interface 71 connecting Advanced System Management __ hardware 61 configuring 54 connection to LAN alarm activation level verifying 45 setting 72 conventions 10 alarming customer network setting selected traps 36 connecting to 28 alarms 87 enabling to INADS via modem 80 enabling to INADS via SNMP 80 D setting 55 viewing 78 ARP cache date and time clearing 39 verifying 77 attendant console daylight savings rules LEDs 87 location 77 Avaya P333T Ethernet switch setting 76 configuring 37 DHCP IP addressing LEDs 89 IPSI circuit pack 61 security alert 37 direct access to media server 95 disconnecting from media server 48 el documentation 27 downloading files 21 B downloading this book 12 downloading updates from the Web 12 back up RSA configuration 57 ae back up files 78 F to compact flash media 78 E faceplates c TN2312BP circuit pack 90 N change H RSA password 53 circuit packs LEDs 87 hardware clearing ARP cache 39 connecting 61 command line interface 98 high level overview o
36. 8 configuring 49 testing connectivity to network 50 P powering up media server 41 pre installation setup 19 R registering media server 81 remote access to media server over modem 97 over network 97 Remote Supervisor Adapter See RSA reset media server 70 RSA Advanced System Management 54 alarms 55 backing up configuration 57 change login ID 53 components 26 configure 52 defaults 107 disabling loader watchdog 40 enabling loader watchdog 60 login ID change 53 password change 53 setting auto answer 59 RSA login ID change 53 RSA password change 53 Installing and Configuring the Avaya S8500 Media Server June 2004 S S8500 Media Server LEDs 88 safety labels 13 saving translations 70 security alert labels 13 set alarm activation level 72 alarms 55 auto answer on RSA 59 daylight savings rules 76 location 77 selected traps alarming 36 Telnet 41 software installing 42 static IP addressing IPSI circuit pack 61 T technical assistance 16 Telnet setting up 41 Telnet to media server 80 terminal emulation 98 starting 69 testing complete configuration 85 connectivity to network 50 license file 86 TN2312BP 85 TN2312BP administering 71 faceplate 90 LEDs 90 program switch ID and cabinet 61 testing 85 translation file installing 73 translations backing up 78 inputing 70 saving 70 78 verifying 75 troubleshooting media serve
37. 8 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya c
38. 9 nal used 10 _ pot used 11 not used 2 Under the Name column click on the first nonconfigured line not used Remote Alert Recipient 3 9 I Receives critical alerts only Status Disabled Name E Notification method Numeric pagar SS Number PIN E mail address useid hostname PPP login ID PPP password naag Dafaults Cancel Save NOTE Do not select the Receives Critical Alerts Only 3 Fill in the following fields Status select Enabled e Name Type in Avaya services or INADS e Notification method Select one of the following from the drop down menu To send alerts to INADS over modem select IBM Director over Modem To send alerts to INADS over SNMP select SNMP over LAN Installing and Configuring the Avaya S8500 Media Server 55 June 2004 Configuring the maintenance adapter e Number If you select IBM Director over Modem type in 918666885928 if a direct line you do not need the 9 If you select SNMP over LAN type in the Avaya IP address or Avaya hostname that will receive the SNMP alerts Additional administration must be completed in the Network Protocols section before SNMP over LAN is used 4 Click Save to return to the Remote Alert Recipients page This is the only part you must fill out in the Alerts section Keep the remaining fields as Avaya default settings 5 Once all the Alerts configuration is completed click Alerts 6 Click Generate Tes
39. ASM Control System Settings ASM Information Name 1000000000 9 zeros ID Number 1000000000 Contact No default configured Location No default configured Server Timeouts POST Watchdog 5 minutes O S Watchdog 2 5 minutes Loader Watchdog 5 minutes Power off delay 0 5 minutes NMI reset delay Disabled ASM Date and Time Automatic DST update Disabled GMT offset 0 00 Tasks Power Restart Power on Server At A Specific Time Power on time Not set ASM Control Login Profiles Login Profiles Login ID 1 Login craft Authority Level Read Write Installing and Configuring the Avaya S8500 Media Server 107 June 2004 Avaya RSA defaults Table 2 RSA Default Table 2 of 5 Main Heading In The RSA Navagation Pane RSA Field Avaya Default ASM Control Monitored Alerts Dialback status Dialback number Login ID s 2 through 12 Global Login Settings Modem connection logins Lockout period after five login failures Remote Alert Recipients Recipient through 12 Alert Forwarding Status Global Remote Alert Settings Remote alert retry limit Delay between retries Include event log with e mail alerts Critical Alerts Hard disk drive Multiple fan failure Power failure Tamper Temperature Voltage VRM failure Warning Alerts Single fan failure Temperature Voltage Redundant power supply System Alerts Boot failure Loader timeout O S timeout Disabled Blank not used Enabled Two minutes not us
40. AVAYA Installing and Configuring the Avaya 8500 Media Server Please disregard any references to the S8710 Media Server in this document The S8700 Media Server is the currently available product If you need additional information please contact your Avaya representative or Avaya authorized business partner 03 300143 Issue 1 June 2004 Copyright 2004 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you n
41. About this Documentation This documentation Installing and Configuring the Avaya S8500 Media Server 03 300143 provides procedures for installing Avaya Communication Manager and configuring an S8500 Media Server and other control network components Audience This documentation is for the following people tasked with installing and configuring the media server components e Trained field installation and maintenance personnel e Technical support personnel e Authorized Business Partners Using this documentation Use this documentation as a guide to install and configure the S8500 Media Server For information about a particular task use the index or table of contents to locate the page number where the information is described For an overview of the installation process see High level overview of installation process on page 31 Read Pre installation information on page 19 first This section lists all tasks that must be completed before beginning the procedures described in this document One step you normally complete before going to the customer site is getting the license and Avaya authentication files from the Remote Feature Activation RFA Web site For technical specifications on the hardware see Table 2 Avaya S8500 Media Server features and specifications on page 22 For the physical installation and cabling of the hardware see the Quick Start for Hardware Installation Avaya S8500 Media Server 555 245 70
42. Breaker XX XX 87 15 amp Pole XXXX 87 1 Amp Draw XXXX 87 3 Required hardware Before beginning the process make sure you have the hardware listed in Table 3 List of required hardware on page 24 and Table 4 List of optional localization kits on page 25 on hand Table 3 List of required hardware Comcode Description Number Included Optional FRU 700262629 S8500 Media Server with AC power 1 Yes Yes Powerware 9125 uninterruptible power supply 1 Yes can Yes UPS Gif Avaya provided be 408357002 US amp Canada customer 408427409 International provided 700181928 Japan 408427656 SNMP Network Interface Adapter for UPS if 1 Yes Yes Avaya provided Rail kits for mounting UPSs in rack 1 Yes Yes 700230741 4 post rack Powerware code 05146726 5501 24 Installing and Configuring the Avaya S8500 Media Server June 2004 Table 3 List of required hardware Introduction Required hardware Comcode Description Number Included Optional FRU 10 100BaseT Ethernet switch if Avaya provided 1 Yes Yes 108873233 Avaya Ethernet P133 switch 108563123 Avaya Ethernet P333 switch 108644451 Avaya Ethernet P334 switch 700169121 External V 90 56K USB modem with cable if 1 Yes Yes used 700277551 Serial modem requires one localization kit 1 Yes Yes 700289580 Compact flash disk memory reader 1 Yes Yes N A
43. C Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is joperated in a commercial environment This equipment generates luses and can radiate radio frequency energy and if not installed jand used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to
44. Compact flash disk 1 Yes Yes N A Dual Network Interface Card NIC 1 Yes if Yes Yes only 1 port network 700287964 Avaya Communication Manager CD for Linux Yes Yes Servers 700277726 Avaya S8300 S8500 S8700 Media Server Library Yes Yes CD 555 233 824 Green CATS5 Ethernet cables Yes Yes 700170012 5 meter 16 feet 4 700178056 25 meter 82 feet 2 68 700178064 50 meter 164 feet 2 68 700170053 Black CATS Ethernet crossconnect cable for Yes Yes laptop computer 407063478 Electrostatic discharge ESD wrist strap 1 Yes Yes Table 4 List of optional localization kits Comcode Description Number Included Optional FRU 700277569 Localization kit LK ZBA US Yes Yes 700277577 Localization kit LK ZBA EURO Yes Yes 700277585 Localization kit LK ZBA AU Yes Yes 700277601 Localization kit LK ZBA BE Yes Yes 700277619 Localization kit LK ZBA CH Yes Yes 700277627 Localization kit LK ZBA DE Yes Yes 700277635 Localization kit LK ZBA DK Yes Yes 700277643 Localization kit LK ZBA FI Yes Yes 700277650 Localization kit LK ZBA FR Yes Yes 700277668 Localization kit LK ZBA GB IE Yes Yes Installing and Configuring the Avaya S8500 Media Server 25 June 2004 Introduction Remote Supervisor Adapter Table 4 List of optional localization kits Comcode Description Number Included Optional FRU 700277676 Localization kit LK ZBA IN Yes Yes 700277684 Localization kit LK ZBA IT Yes Yes 700277692 Localiza
45. ETWORK 8 IP Control y Socket Encryption y Enable QoS y Primary IPSI QoS Parameters Location 1A01 Call Control 802 1p 6 Host 172 22 22 174 Call Control DiffServ 46 DHCP ID ipsi A0Ola Secondary IPSI Location 1B01 Host 172 22 22 175 DHCP ID ipsi A01b Set the IP Control field to y Verify that all the other fields are populated Press Enter to effect the changes AU A U Repeat steps 1 through 5 for each port network Setting alarm activation level 1 Type change system parameters maintenance and press Enter change system parameters maintenance Page 1 of 3 MAINTENANCE RELATED SYSTEM PARAMETERS OPERATIONS SUPPORT PARAMETERS CPE Alarm Activation Level none SCHEDULED MAINTENANCE Start Time 22 00 Stop Time 06 00 Save Translation daily Update LSPs When Saving Translations y Command Time out hours 2 Control Channel Interchange no System Clocks IPSI Interchange no 72 Installing and Configuring the Avaya S8500 Media Server June 2004 Translating the IPSIs Administering the IPSIs 2 Inthe CPE Alarm Activation Level field select none default warning minor or major depending on the level the customer wants and press Enter to effect the changes 3 Repeat for each IPSI Installing the translation file 1 Type save translations and press Enter to save the translations to the hard drive Installing and Configuring the Avaya S8500 Media Server 73 June 2004 Tr
46. Help on each page for more information 44 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the media server The Configure RSA page is the next to last page in the AIW configuration process RSA Network Configuration Steps Configure Remote Supervisor Adaptor RSA Review Notices Set Identities LAN IP Address 192 11 13 6 Configure Interfaces Gateway IP Address 0 0 0 0 Configure Switches Set DNS DHCP Subnet Mask 255 255 254 0 Set Static Routes Configure Time Server Coo Set Modem Interface Update System 7 Verify the IP information for the RSA card has retrieved the data from the EPW If the information is not there manually complete all fields e LAN IP Address field 192 11 13 6 e Gateway IP Address field 0 0 0 0 e Subnet Mask field 255 255 254 0 The above information configures the RSA for the crossconnect cable To finish configuring the maintenance adapter see Configuring the maintenance adapter on page 52 Verifying media server connection to the customer s LAN if provided To verify media server connection to the customer s LAN 1 Under Diagnostics click Ping The Ping Web page provides useful network debugging Use the host name or the IP address and execute a Ping command to determine whether a specific network address is valid and obtain information about processing data packets and diagnostics to troubleshoot problems Endpoints to Ping Hos
47. See the Quick Start for Hardware Installation Avaya S8700 or S8710 Media Server 555 245 703 Installing Avaya Communication Manager The media server is shipped with a blank hard drive The operating system directories and files needed for the media server are installed from a bootable CD containing the operating system and Avaya Communication Manager This stage is usually done immediately after installing the media server hardware Configuring the maintenance adapter The maintenance adapter which for this release is the Remote Supervisor Adapter RSA monitors various components and environmentals on the media server The adapter comes installed from the factory with Avaya defaults but must be configured to fit your specific installation You administer the adapter through its own Web interface You set the IP address for the adapter when you configure the media server through the Avaya Installation Wizard Configuring the media server Use the Avaya Installation Wizard to configure the media server You must have the filled out Electronic Preinstallation Worksheet EPW that provides the customer s network information needed for configuring the network components As part of the Wizard you install the license and Avaya authentication files This stage is done after installing the software Translating the IPSIs This stage is done after the media server is configured Once the license file is installed as part of the Avaya Install
48. Telephone line connecting the USB Serial modem cable connecting the serial i modem to the outside line modem to the RS 232 port on the RSA 8 2 USB ports on the front of the media 4 Telephone line connecting the serial server modem to the outside line 9 Compact flash memory reader connecting to the USB port on the media server 5 USB modem used for Avaya Communication Manager 1 Terminate the 1 MB telephone line at the RJ11 jack outlet Connect the telephone line to the modems with the modular telephone cord supplied with each modem 3 Connect the USB cable from the USB modem to one of the USB ports on the front of the Avaya S8500 Media Server 4 Connect the serial cable from the serial modem to the RS232 port on the RSA card 5 Connect the power cords from each modem to the power outlet 30 Installing and Configuring the Avaya S8500 Media Server June 2004 High level overview of installation process High level overview of installation process The installation process is completed in stages Some stages can be completed in parallel and others require that certain tasks be accomplished before the stages can be completed The order that the particular stages are completed depends on local practice and the personnel available The high level stages are listed below Installing and cabling the media server complex You can complete this stage before in parallel with or after installing the media gateways
49. The hard drive is currently Partitioned Choose One hell Boot to Rescue Bash Shell uit Reboot the server X Pell Install or Upgrade MV Software 0 NOTE To navigate on these screens use the arrow keys to move to an option then press the space bar to select the option Press Enter to submit the screen 2 Select Install make sure OK is highlighted and press Enter 3 Select lt Yes gt and press Enter elect Release Version Select Avaya Communication Manager Release 2 0 Build x gt 11 6 42 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the media server 4 Select lt OK gt and press Enter to partition the hard drive and reformat the partitions Once the drive is properly configured the program begins the installation process and reports the progress copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying copying iputils 208020124 8 1386 rpm libattr 2 80 8 3 1386 rpm libcap 1 19 12 1386 rpm libel f 8 2 2 1386 rpm libgcc 3 2 7 1386 rpm libjpeg 6b 21 1386 rpm libtermcap 2 0 8 31 1386 rpm libtool libs 1 4 2 12 1386 rpm losetup 2 11r 10 1386 rpm Irzsz 12 20 14 1386 rpm lsof 4 63 2 1386 rpm ltrace 3 18 12 1386 rpm mailx 8 1 1 26 1386 rpm mingetty 1 90 3 i1386 rpm mktemp 1 5 16 i386 rpm ncompress 4 2 4 31 1386 rpm n
50. a VT 100 terminal emulation session 4 Administer the terminal emulation port settings e 9600 baud e No parity e 8 data bits e stop bit 5 Follow the instructions in the Quick Start Guide Installing and Configuring the Avaya S8500 Media Server 37 June 2004 Configuring the SNMP subagent in the Avaya Ethernet switch if used 38 6 Set the following parameters e JP address and subnet mask of the Ethernet switch defaults are 198 152 254 240 255 255 0 0 e IP address of the trap receiver default is 198 152 254 200 e SNMP community string for Get Set and Trap See the section on SNMP commands on the documentation CD that comes with the Avaya Ethernet switch Ad SECURITY ALERT The Get and Set community name strings are generally configured with default values of Public and Private respectively These community name strings function as passwords for their respective SNMP operation It is always a good idea to change these community name strings to something other than the default values If a Network Management Station NMS is in operation on the network whatever these strings are changed to must be communicated to the NMS administrator If the defaults are left administered this could create a serious security issue For example the default Set community name string with its widely known value of Private could be used to reconfigure the Ethernet switch via SNMP message 7 Set spanning tree to disabled default i
51. ailable port on the Ethernet switch for the control network Single control network If a single control network use the following address and cable connection information e UPS IP address Subnet mask 198 152 255 238 255 255 255 0 e Default Gateway IP address 198 152 254 202 e Host Table trap receiver IP address 198 152 254 202 e Local network administrator supplied information as required for Get and Set community name strings Installing and Configuring the Avaya S8500 Media Server 35 June 2004 Configuring the SNMP modules in the UPS Setting selected traps alarming The default is to set all traps which may result in large log entries Therefore only set the following traps See the User s Guide that comes with the SNMP module for the menus and commands for setting these traps e UPS on Battery Indicates AC fail with pending shutdown based on battery reserve available e UPS in Bypass Failure either Failed UPS or overload e Replace battery Failure of periodic 28 day battery test indicating battery needs to be replaced 36 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the SNMP subagent in the Avaya Ethernet switch if used Configuring the SNMP subagent in the Avaya Ethernet switch if used NOTE These instruction apply only if using a new Avaya supplied Avaya Ethernet switch Do not use these procedures to set traps on a non Avaya provided Ethernet switch NOTE We
52. allation of the Avaya G350 Media Gateway 555 245 104 Quick Start for Hardware Installation Avaya S8300 Media Server and Avaya G700 Media Gateway 555 233 150 e Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Media Server 555 234 100 Installing and Configuring the Avaya S8500 Media Server 83 June 2004 Installing the media gateways 84 Installing and Configuring the Avaya S8500 Media Server June 2004 Testing the media server installation Testing the TN2312BP IPSI circuit pack r Testing the media server installation This chapter provides tests for the control network including e reviewing the status of the configuration e testing the IPSI circuit packs In addition it provides information on the LED status indicators for the media servers Avaya Ethernet switch es uninterruptible power supplies UPSs and different circuit packs See LED indicators on page 87 NOTE Circuit pack positions are usually given by cabinet and slot They may also be given by port The term cabinet refers to five G650 Media Gateway TDM cabled together in a rack making up one port network A port network is defined as a group of media gateways connected together with one TDM bus Perform these tasks to test the configuration y CAUTION To prevent unnecessary trouble tickets do not enable the alarms Alarm Origination feature until all installation and administration procedures are completed e
53. anslating the IPSIs Administering the IPSIs 74 Installing and Configuring the Avaya S8500 Media Server June 2004 Completing the installation administration Verifying translations 5 Completing the installation administration This section covers the following tasks Verifying translations on page 75 Setting daylight savings time rules on page 76 Setting locations if necessary on page 77 Verifying date and time on page 77 Resolving alarms on page 78 Backing up files to the compact flash media on page 78 Telneting to media server on page 80 Enabling alarms on page 80 Registering the system on page 81 Verifying translations Type list configuration all and press Enter to view all the administered circuit packs in the system Type list ipsi and press Enter to verify the location of the IPSI circuit packs Check the administration status on the following items e list station e list trunk group e list hunt group NOTE Even though you set the date time and time zone through the Web interface on the media server you also must set the daylight savings time rules and locations and verify the date and time through SAT commands Installing and Configuring the Avaya S8500 Media Server 75 June 2004 Completing the installation administration Setting daylight savings time rules Setting daylight savings time rules You can set up to 15 customized daylight savings time rules If you
54. ant to use this wizard page a Configure Server Steps Specify how you want to use this wizard Review Notices Set Identities O Configure all services using the wizard Canfigur Interfaces C Configure individual services Configure Switches Set DNS DHCP Set Static Routes Configure Time Server Set Modem Interface Help Configure RSA Update System Click CONTINUE to proceed Select Configure individual services and click Continue Installing and Configuring the Avaya S8500 Media Server June 2004 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the media server 4 In the left menu click Set Modem Interface Configure Server Set Modem Interface Avaya services must assign the following IP address if Avaya services Maintains this product IP Address 10 1 0 1 M Change Modem Settings Click CONTINUE to proceed f continue Pret 5 Select the Change Modem Setting and click Continue B Configure Server Non Avaya Designated Modem Found Enter initialization commands appropriate for your modem and country of operation See Help for more information If you do not wish to use this option click the cancel button and restart the configure wizard from the main menu Make sure you do not click the option Change Modem Settings the next time Extra Modem Initialization Commands Click CHANGE to change values 6 Inthe AT String field type the initialization commands
55. ation This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme 4 la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Installation and Repairs Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 16
56. ation Wizard you have 30 minutes to complete this step before the license file looks for the reference IPSI Installing and Configuring the Avaya S8500 Media Server 31 June 2004 High level overview of installation process Installing and cabling the media gateways You can do this stage before in parallel with or after installing and configuring the media server complex The media gateways must be installed and powered up to effectively complete many of the other stages The IPSI circuit packs can only be programmed in a powered up media gateway Completing the installation administration This stage finishes the installation Clearing alarms enabling alarm reporting backing up the server files and registering the configuration This stage always comes at the end of the complete installation Testing the complete installation This stage verifies the complete configuration operation and is the last task 32 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the hardware in the rack 2 Configuring the hardware in the rack Once the control network equipment is installed and connected you must configure the media server the SNMP Module in the UPS if Avaya supplied and the SNMP Subagent in the Avaya Ethernet switch if Avaya supplied The latter two are to allow that equipment to send alarms traps to the media server Configure the SNMP agents first then install Avaya Communication Manager on and
57. backup can be stored on the customer s network Because there is not connection to the customer s network from the RSA you must first save the file to the laptop computer then back the file up to the customer s network NOTE Backing up this way is not always successful If you have a problem follow normal escalation procedures You must have a login ID and password for the customer s network You can use the backup copy to restore the RSA configuration in the event of damage or corruption 1 If not logged in log into the RSA 2 Under ASM Control click Configuration File 3 Inthe Backup ASM Configuration section click View the current configuration summary 4 Verify that these are the settings that you want to save then click Close Installing and Configuring the Avaya S8500 Media Server 57 June 2004 Configuring the maintenance adapter If the settings are not correct go to the respective areas and update the information See Table 1 Updating the configuration summary on page 58 To review system defaults see Avaya RSA defaults on page 107 Table 1 Updating the configuration summary Configuration summary item Where to update information ASM Information System Settings Server Timeouts System Settings ASM Date and Time System Setting Scheduled Power On Power Restart gt Server Power Restart Control gt Power on at Specified Time Remote Contr
58. block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For G350 and G700 Media Gateways This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the rear of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company For all media gateways The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connectio
59. cators Avaya S8500 Media Server LEDs 88 Figure 6 Front of the Avaya S8500 Media Server h3msfrnt LAO 041604 Number Description 1 aD CD ROM drive activity 2 CD eject button 3 4 USB connector 1 Power control button USB connector 2 System error LED AMBER Hard disk drive activity Reset button Power on GREEN When lit the CD ROM drive is in use Press to release a CD from the CD ROM drive Press to turn the server on or off manually This USB port configures automatically and uses a serial interface standard for telephony and multimedia devices This USB port configures automatically and uses a serial interface standard for telephony and multimedia devices This lights when a system error occurs When flashing it indicates that the associated hard disk drive is in use Press to reset the server and run the power on self test POST When lit it indicates that the server is turned on When flashing the processor is coming on The Avaya S8500 Media Server has five LEDs on the front and four LEDs in the back The following is a brief description of the function of each LED e CD drive activity GREEN When lit the CD ROM drive is in use e Diskette drive activity GREEN When lit the diskette drive is in use e System error AMBER Lights when a system error occurs e Hard
60. cumentation Sending us comments 18 Installing and Configuring the Avaya S8500 Media Server June 2004 Introduction Pre installation information 1 Introduction These procedures are for installing Avaya Communication Manager and configuring a new Avaya 8500 Media Server and associated components in either an IP Connect or direct connect configurations As part of the procedures for configuring the various pieces of hardware you use two administration interfaces the Maintenance Web Interface and a command line interface using either telnet or a terminal emulation program such as Avaya Native Configuration Manager You also use the Avaya Installation Wizard to configure the media server There are no requirements to install the media server before the media gateways however the license file only allows 30 minutes to see the administered and connected IP Server Interface circuit packs The following information is included in this installation procedure e Pre installation information on page 19 e High level overview of installation process on page 31 e Configuring the SNMP modules in the UPS on page 34 e Configuring the SNMP subagent in the Avaya Ethernet switch if used on page 37 e Configuring the media server on page 39 e Configuring the dual NIC on page 49 e Configuring the maintenance adapter on page 52 e Translating the IPSIs on page 69 e Connecting to the customer s network on page
61. d Avaya authentication files Copying files to the laptop Before you start the installation e Equipment specifications e Required hardware e Remote Supervisor Adapter Remote Supervisor Adapter components Documentation Installing and Configuring the Avaya S8500 Media Server June 2004 10 10 10 10 10 11 11 11 12 12 12 13 13 16 16 16 16 16 16 19 19 18 20 21 21 22 24 26 26 27 Contents Contents e Connecting to the customer s network 28 e Connecting the modems 29 e High level overview of installation process 31 Installing and cabling the media server complex 31 Installing Avaya Communication Manager 31 Configuring the maintenance adapter 31 Configuring the media server 31 Translating the IPSIs 31 Installing and cabling the media gateways 32 Completing the installation administration 32 Testing the complete installation 32 2 Configuring the hardware in the rack 33 e Configuring the SNMP modules in the UPS 34 Single control network 35 Setting selected traps alarming 36 e Configuring the SNMP subagent in the Avaya Ethernet switch if used 37 e Configuring the media server 39 Clearing the ARP cache on the laptop 39 Disabling the RSA loader watchdog 40 Powering up the media server 41 Accessing the media server 41 Setting up Telnet 41 Installing Avaya Communication Manager 42 Using the Installation Wizard 43 Verifying media server connection to the customer s LAN if provided 45 Configurin
62. data separate from the Avaya media server Select the type of data and the method to backup Encrypting the data while backing up provides you a high level of security and is strongly encouraged Data Sets I Avaya Call Processing ACP Translations Save ACP translations prior to backup Do NOT save ACP translations prior to backup I Server and System Files E Security Files Backup Method C FTP User Name Password Host Name Directory C Email User Name Domain Name Mail Server Please Note Depending on the size of the backup the email may or may not work as all mail servers have a maximum size they ll accept C Local PC Card Retain data sets at destination I Format PC Card Encryption E Encrypt backup using pass phrase Start Backup Help 4 Select all applicable data sets 5 Select either Local PC Card and Format PC Card or Format PC Card the second such selection further down the screen Use Local PC Card and Format PC Card to format the PC card and back up the data onto it Use Format PC Card to format new cards or to overwrite an existing card NOTE Customer s may want to back up using another method Installing and Configuring the Avaya S8500 Media Server 79 June 2004 Completing the installation administration Telneting to media server 6 Click Start Backup You are notified when the format is completed approximately 10 seconds NOTE Clicking on Start Backup witho
63. disk drive activity GREEN When lit the disk drive is in use e Power on GREEN When lit the server is turned on Ethernet 1 activity GREEN Blinks when there is an active 10 100 1000BASE T connection for Ethernet port 1 e Ethernet 1 link GREEN Lights when the speed of the Ethernet LAN is 1OOOBASE T The green LED will be off when the speed of the Ethernet LAN is 10 100BASE T Installing and Configuring the Avaya S8500 Media Server June 2004 Testing the media server installation LED indicators Ethernet 2 activity GREEN Blink when there is an active 10 100 1000BASE T connection for Ethernet port 2 Ethernet 2 link GREEN Lights when the speed of the Ethernet LAN is 1000BASE T The green LED will be off when the speed of the Ethernet LAN is 10 100BASE T A power LED on the RSA lights when one or both of the following conditions are met e The RSA is receiving power from the external power supply adapter The RSA is receiving power from the Avaya S8500 Media Server in which it is installed Avaya Ethernet switch LEDs The Avaya Ethernet Switch P333T has the LEDs shown in Figure 7 LEDs on Avaya P333T Ethernet switch on page 89 Figure 7 LEDs on Avaya P333T Ethernet switch 51 52 53 54 12 3 4 5 6 7 8 9 C EXPANSION e e o o o e e o o o o eee SLOT o e_e e o e e e e o o e o o eee 59 60 61 62 63 64 65 66 13 14 15 16 17 18
64. e correct rule number is displayed in the Daylight Savings Rule field If correct press Cancel If not go to the Maintenance Web Interface Under Server click Set Server Time Timezone Verify that the date and time are correct If not set it here ArANIA MN BB U Repeat steps through 3 Resolving alarms 1 Under Alarms click Current Alarms Select the server alarms to be cleared and click Clear 3 Resolve any major alarms using SAT commands and a terminal emulation application such as Native Configuration Manager or MS HyperTerminal Backing up files to the compact flash media 1 Connect the compact flash drive to one of the USB ports on the front of the media server 2 Insert a 128 Mb compact flash media into the top right slot of the drive NOTE The industrial grade compact flash media provides improved data integrity and reliability enhanced durability and extreme endurance For these reasons Avaya recommends the use of an industrial grade compact flash To read more about the industrial grade compact flash see the Hardware Guide for Avaya Communication Manager 555 245 207 NOTE You must format the compact flash media before writing to it 78 Installing and Configuring the Avaya S8500 Media Server June 2004 Completing the installation administration Backing up files to the compact flash media 3 Under Data Backup Restore click Backup Now a Backup Now The Backup Now Web page lets you store
65. ed Not a gateway 8 times 4 minutes Disabled Enabled Enabled Enabled Disabled Enabled Enabled Enabled Enabled Enabled Enabled Disabled Enabled Enabled Enabled Installing and Configuring the Avaya S8500 Media Server June 2004 Avaya RSA defaults Table 2 RSA Default Table 3 of 5 Main Heading In The RSA Navagation Pane RSA Field Avaya Default PFA Enabled POST timeout Enabled Power off Enabled Power on Enabled Monitored Local Events Event log 75 full Enabled Event log full Enabled Remote login Enabled Voltage Enabled Redundant power supply Enabled Temperature Enabled Power off Enabled Tamper Disabled Fan failure Enabled Power supply failure Enabled DASD failure Enabled PFA Enabled ASM Control Serial Port Baud rate 57600 Parity None Stop bits 1 Dedicated to ASM Enabled Initialization string ATZ M Dial string ATDT Hangup string ATHO M Dial postfix string M Modem query AT M Factory settings string AT amp FO M Auto answer ATSO 3 M Caller ID string Blank Escape guard 2 5 seconds ASM Control Network Ethernet Interfaces Installing and Configuring the Avaya S8500 Media Server 109 June 2004 Avaya RSA defaults Table 2 RSA Default Table 4 of 5 Main Heading In The RSA Navagation Pane RSA Field Avaya Default Interface Enabeld DHCP Disabled Hostname Name of the server RSA ASM Control Network Protocols Static IP Configuration IP address Subnet mast Gateway addres
66. eed technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are e Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications
67. effect the changes 76 Installing and Configuring the Avaya S8500 Media Server June 2004 Completing the installation administration Setting locations if necessary Setting locations if necessary After you set the daylight savings rules you must set the locations for all media gateways cabinets It is possible to have media gateways in different time zones 1 Type change locations and press Enter change locations Page 1 of 5 LOCATIONS ARS Prefix 1 Required For 10 Digit NANP Calls y Number Name Timezone Daylight Savings Number Plan Offset Rule Area Code 1 Main 00 00 0 2 CA 02 00 0 3 i 4 5 6 7 8 9 10 11 2 Inthe ARS Prefix 1 Required for 10 Digit NANP Calls field type y 3 Type the information in the various fields for each media gateway NOTE In the Name field for location 1 call the media gateway cabinet Main 4 Press Enter to effect the changes Verifying date and time 1 Type display time and press Enter display time Page Lot 1 DATE AND TIME DATE Day of the Week Friday Month November Day of the Month 8 Year 2002 TIME Hour 14 Minute 19 Second 36 Type Standard Daylight Savings Rule 0 WARNING Changing the date or time may impact BCMS CDR SCHEDULED 2 Verify that the date and time are correct Installing and Configuring the Avaya S8500 Media Server 77 June 2004 Completing the installation administration Resolving alarms Verify that th
68. erform these tasks to customize the media server Starting terminal emulation on page 69 Inputing translations on page 70 Resetting the media server on page 70 Adding media gateways on page 70 Administering the IPSIs on page 71 Starting terminal emulation NOTE Avaya Native Configuration Manager Avaya Terminal Emulation and HyperTerminal are supported terminal emulation applications 1 On the services laptop open a VT 100 terminal emulation session 2 Administer the terminal emulation port settings e 9600 baud e No parity e 8 data bits e 1 stop bit e No flow control e 5023 for the port 3 Log into the media server as craft Installing and Configuring the Avaya S8500 Media Server 69 June 2004 Translating the IPSIs Inputing translations Inputing translations Contact the installation personnel responsible for translation input to download the translations 1 Type save translations and press Enter to save the translations to the hard drive If the translations are not ready you may continue with the process entering minimal translations to verify connectivity to the port networks Resetting the media server NOTE Do not reset the media server if no translations were input or if they were not entered in bulk 1 Type reset system 4 and press Enter to have the software read the copied translations Adding media gateways NOTE Do this procedure only if the translations were not
69. ervices top port on the IPSI Make sure the ARP cache is cleared on the laptop In an MS DOS command window type arp d 192 11 13 6 and press Enter 104 Installing and Configuring the Avaya S8500 Media Server June 2004 Problem Troubleshooting an installation Installing the license and Avaya authentication files Solution No V on IPSI LED V on IPSI LED is not filled in Get alarm when first connect to IPSI IPSI is not connected to Ethernet switch or network Connect cable to bottom port on IPSI faceplate and to the Ethernet switch or the customer s network Make sure port on Ethernet switch assigned to that IPSI is enabled IPSI does not have an IP address assigned to it IPSI has not been administered IPSI does not have current firmware Upgrade firmware Installing the license and Avaya authentication files Problem Solution Cannot get files from RFA site License file will not install Media server is in no license mode Cannot use administration commands ASG does not work Provide the correct SAP number Provide the serial number for the reference IPSI Make sure there are not two license files on the server If so delete one of them May have corrupt file Download file again from RFA site Upload using binary mode Normal situation when license file is first installed because it cannot see the IPSIs they do not have IP addresses yet After 30 minu
70. et tools 1 60 7 1386 rpm patch 2 5 4 14 1386 rpm pere 3 9 5 1386 rpm popt 1 8 0 69AV1 1386 rpm rdate 1 2 5 1386 rpm rusers 17 21 1386 rpm setserial 2 17 9 1386 rpm These processes can take up to 20 minutes When the media server is ready to reboot the CD ROM drive drawer opens You must remove the CD from the drive at this time The reboot may take up to 3 minutes The telnet session drops automatically Using the Installation Wizard You can configure the media server and install the license Avaya authentication files and software updates automatically using the Avaya Installation Wizard You can do it two ways e You can import the data from the filled out Electronic Preinstallation Worksheet EPW e You can also type in the information manually using the filled out EPW as a guide NOTE You can install the license file without being physically connected to the reference IPSI However you have only 30 minutes before it checks the serial number on the IPSI To get another 30 minutes you can restart the clock by restarting the media server In a SAT session type reset system 1 Installing and Configuring the Avaya S8500 Media Server June 2004 43 Configuring the media server _ Launch the Web browser N In the Address field type 192 11 13 6 and press Enter to bring up the login Web page NOTE The first time you attempt to log in you get a Web page asking you to install a security certificate Follow
71. eys are in bold type Example Use the Down Arrow key to scroll through the fields When you must press and hold a key and then press a second or third key we separate the names of the keys with a plus sign Example Press ALT D When you must press two or more keys in sequence we separate the names of the keys with a space Example Press Escape J When you must press a function key we provide the function of the key in parentheses after the name of the key Example Press F3 Save User input User input is in bold type whether you must type the input select the input from a menu or click a button or similar element on a screen or a Web page Examples e Type exit and then press Enter e On the File menu click Save e On the Network Gateway page click Configure gt Hardware Installing and Configuring the Avaya S8500 Media Server 11 June 2004 About this Documentation Downloading this book and updates from the Web System output and field names System output and field names on the screen are in monospaced type Example e The system displays the following message The installation is in progress Field names on the screen are in bold sans serif type Example e Type y in the Message Transfer field Downloading this book and updates from the Web You can download the latest version of this documentation from the Avaya Support Web site http support avaya com You must have access to the Inter
72. f a computer on the network Click Execute Ping Verify that the ping was successful indicating that DNS is working If available have a customer representative do the following test from a computer on their network 8 9 10 11 Click Start gt Run to open the Run dialog box Type command and click OK to open an MS DOS command window Type ping serveripaddress and click OK where serveripaddress is the IP address of media server Verify that the ping was successful Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the dual NIC 12 If DNS is administered type ping servername and press Enter where servername is the host name of media server 13 Verify that the ping was successful Installing and Configuring the Avaya S8500 Media Server 51 June 2004 Configuring the maintenance adapter Configuring the maintenance adapter This section describes the steps required to configure the maintenance adapter which for this release is the Remote Supervisor Adapter RSA on the Avaya S8500 Media Server These tasks include e Connecting and logging into the adapter on page 52 e Setting auto answer on the RSA on page 59 Enabling the RSA loader watchdog on page 60 Logging off the RSA on page 60 Connecting and logging into the adapter NOTE After completing some of the following steps you are prompted to restart ASM Do not restart ASM at this time You will be remi
73. f installation process 31 compact flash drive on S8500 Media Server 78 Installing and Configuring the Avaya S8500 Media Server 113 June 2004 Index inputing translations 70 installation troubleshooting 103 installation process high level overview 31 Installation Wizard using 43 installing media gateways 83 software 42 translation file 73 IPSI administering 71 LEDs 90 program switch ID and cabinet 61 verify circuit pack version 67 IPSI information adding 72 IPSls enabling control 67 verify translations 66 L LEDs alarms 87 Avaya P333T Ethernet switch 89 checking network interface card NIC 48 IPSI 90 8500 Media Server 88 UPS 90 license file testing 86 license status verifying 67 light emitting diodes See LEDs loader watchdog on RSA disabling 40 enabling 60 location daylight savings rules 77 setting 77 maintenance adapter configure 52 setting alarms 55 Maintenance Web Interface accessing 98 media gateways adding 70 installing 83 114 media server accessing 41 backing up to compact flash media 78 configuring 39 69 disconnecting from 48 LEDs 88 powering up 41 registering 81 reset 70 telneting 80 verify connectivity 66 media server connection to LAN verifying 45 modem access to media server 97 configuring 46 connect to media server collocated 29 separated servers 29 N network interface card NIC checking LEDs 4
74. g the modem 46 Checking LED activity on the optional dual NIC 48 Disconnecting from the media server 48 e Configuring the dual NIC 49 Configuring the NIC 49 Testing connectivity to customer s network 50 e Configuring the maintenance adapter 52 Connecting and logging into the adapter 52 Adding login IDs and passwords 53 Configuring Advanced System Management 54 Setting alarms 55 Verifying network interfaces 57 6 Installing and Configuring the Avaya S8500 Media Server June 2004 Restart ASM Backing up the configuration Setting auto answer on the RSA Enabling the RSA loader watchdog Logging off the RSA 3 Connecting to the IPSIs Programming the IPSI circuit packs Verifying that IPSls are translated Verifying connectivity to media server Upgrading IPSI firmware version if necessary Enabling control of IPSIs Verifying license status Reusing a TN2312AP BP circuit pack 4 Translating the IPSIs Starting terminal emulation Inputing translations Resetting the media server Adding media gateways Administering the IPSIs Adding IPSI information Setting alarm activation level Installing the translation file 5 Completing the installation administration Verifying translations Setting daylight savings time rules Setting locations if necessary Verifying date and time Resolving alarms Backing up files to the compact flash media Telneting to media server Enabling alarms To INADS via modem To INADS via SNMP Install
75. g to the IPSIs NOTE The media gateways must be installed connected to each other and powered up This chapter covers the following tasks e Programming the IPSI circuit packs on page 61 e Verifying that IPSIs are translated on page 66 e Verifying connectivity to media server on page 66 e Upgrading IPSI firmware version if necessary on page 67 e Enabling control of IPSIs on page 67 e Verifying license status on page 67 e Reusing a TN2312AP BP circuit pack on page 68 NOTE At a minimum you must program the reference IPSI and connect to it to avoid going into No License Mode NOTE Once the IPSIs are connected to the control network they may alarm if the firmware is not the most current The alarm automatically goes away once the IPSI firmware is upgraded IP Connect Connect one end of the GREEN CATS straight through cable to the IPSI adapter on the back of media gateway in position A The other end is connected to the next available port on the customer s network If not already connected connect it Direct connect Connect a crossconnect CATS or better cable from the IPSI adapter to the left port Eth2 on the dual NIC For a connectivity guide see Quick Start for Hardware Installation Avaya S8500 Media Server 555 245 703 Programming the IPSI circuit packs For the TN2312BP IPSI circuit packs to get IP addresses dynamically you must first assign the switch ID A through J and
76. gh the LAN However make sure the LAN security settings allow remote access To access the media server open a Web browser or a terminal emulation application In the address field type in the IP address or DNS host name assigned to the media server you want to access Connecting to the media server remotely over a modem This section covers the following tasks Setting up a dial up connection on page 97 e Dialing up to the media server on page 98 e Accessing the Maintenance Web Interface on page 98 e Using the command line interface on page 98 Remote access over a modem is for Avaya services support access only and not for routine administration Because the media server uses the same line to report alarms it cannot report new alarms while the line is in use You can access the media server through an analog modem The remote connection requires a data speed of at least 33 5 kilobits per second You also can access the Remote Supervisor Adapter RSA installed in the media server remotely using the attached serial modem The serial modem and the USB modem both share the same telephone line When the media server is healthy the incoming call over the shared telephone line is answered by the USB modem In the event the media server is down the serial modem on the RSA answers the call For more information on accessing the RSA see Connecting and logging into the adapter on page 52 Setting up a dial up connectio
77. guration on page 100 Connecting to the media server directly You access the media server directly by plugging a laptop computer into the services port port 2 Eth1 on the media server See Figure 12 Services laptop computer connected directly to the 8500 Media Server on page 96 The computer used for accessing the media server must have the following minimum specifications e Windows 2000 XP operating system e 32 MB RAM e 40 MB available disk space e RS 232 port connector e Network interface card NIC with a 10 100 BaseT Ethernet interface e 10 100 BaseT Ethernet category 5 or better crossconnect cable with an RJ45 connector on each end MDI to MDI X e CD ROM drive Plug one end of the CATS cable into the services access port which defaults to port 2 Eth1 on the back of the media server and the other end into the NIC on your computer You may need a NIC adapter You also must configure your network connection For specific information see Network configuration on page 100 Installing and Configuring the Avaya S8500 Media Server 95 June 2004 Accessing the media server Connecting to the media server directly The network connection for the computer is IP address 192 11 13 5 e Subnet mask 255 255 255 252 Figure 12 Services laptop computer connected directly to the S8500 Media Server
78. ing and Configuring the Avaya S8500 Media Server June 2004 57 57 59 60 60 61 61 66 66 67 67 67 68 69 69 70 70 70 71 72 T2 73 75 79 76 77 77 78 78 80 80 80 80 Contents Contents e Registering the system 6 Installing the media gateways 7 Testing the media server installation e Testing the TN2312BP IPSI circuit pack e Testing the license file e LED indicators Avaya S8500 Media Server LEDs Avaya Ethernet switch LEDs Uninterruptible power supply LEDs IPSI LEDs A Accessing the media server e Connecting to the media server directly e Connecting to the media server remotely over the network e Connecting to the media server remotely over a modem Setting up a dial up connection Dialing up to the media server Accessing the Maintenance Web Interface Using the command line interface e Logins e Network configuration Browser settings Connecting directly to the media server Connecting remotely through the network B Troubleshooting an installation e Installing the media server hardware e Configuring the media server hardware e Installing the license and Avaya authentication files C Avaya RSA defaults Index 81 83 85 85 86 87 88 89 90 90 95 95 97 97 97 98 98 98 99 100 101 101 101 103 103 104 105 107 113 Installing and Configuring the Avaya S8500 Media Server June 2004 About this Documentation Audience
79. input earlier NOTE A cabinet is defined as up to 5 G650 Media Gateways mounted in a rack and TDM connected or 1 MCC1 Media Gateway 1 Type add cabinet number 1 through 64 and press Enter for each stack of G650 Media Gateways or MCC1 Media Gateway controlled by one TN2312BP IPSI circuit pack 2 Filin the location and carrier type for media gateways 2 B 3 C 4 D and 5 E add cabinet 1 Page 1 of 1 CABINET CABINET DESCRIPTION Cabinet 9 Cabinet Layout G650 rack mount stack Cabinet Type expansion portnetwork Location 1 Rack Room Floor Building CARRIER DESCRIPTION Carrier Carrier Type Number E not used PN 09 D not used PN 09 c not used PN 09 B G650 port PN 09 A G650 port PN 09 70 Installing and Configuring the Avaya S8500 Media Server June 2004 Translating the IPSIs Administering the IPSIs Administering the IPSIs NOTE This procedure enables the IPSI circuit packs and allows them to control the port networks 1 Type change system parameters ipserver interface and press Enter change system parameters ipserver interface Page 1 of 1 IP SERVER INTERFACE IPSI SYSTEM PARAMETERS SERVER INFORMATION IPSI Host Name Prefix Primary Control Subnet Address 172 22 0 0 Secondary Control Subnet Address 192 11 13 4 OPTIONS Switch Identifier A IPSI Control of Port Networks enabled NOTE indicates data changed on the server 2 Verify that the Primary Contro
80. ion To use a command line interface in a terminal emulation window open your terminal emulation application The terminal emulation program port settings must be configured as follows e 9600 baud e No parity e 8 data bits e 1 stop bit e No flow control NOTE Avaya Native Configuration Manager Avaya Terminal Emulation and HyperTerminal are the only terminal emulation programs supported Establish a network connection to the media server using either the IP address or the DNS host name Use port 5023 for this connection When prompted log in Logins Initial configuration and upgrades by an Avaya field tech or business partner requires a services login such as craft or dadmin assigned to the customer s system After installing the Avaya authentication file Avaya Communication Manager has a password for the craft login that is unique to the customer s system and available when connected directly to the media server To bypass the ASG challenge and response use this password the next time you log in as craft Every other means of craft access still require an ASG challenge and response The revised password is recorded by RFA and is obtained from ASG Conversant at 1 800 248 1234 or 1 720 444 5557 Customer s can set up their own logins for accessing Avaya s media servers See the Avaya Communication Manager Little Instruction Book for Basic Administration 555 233 756 for specific information You must have superuser permi
81. ity The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools e Shared information between you and your peers e Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces e Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attach
82. l Subnet Address is correct The subnet address must match the most significant 3 octets the first 3 groups of digits in the subnet address of the Server IP address An Asterisk to the right of the Subnet Address field means that although a subnet address is displayed it is not the correct one Avaya Communication Manager does not have the subnet information After verifying the displayed information submit this form with or without changes to update software with the correct subnet information y CAUTION If the information displayed in the Subnet Address field is not correct it must be changed on the media server Use the Maintenance Web Interface under Server Configuration and Upgrades click Configure Server to change the media server configuration Then return here to perform this step 3 Set the Switch Identifier field to the switch ID letter A thru J A is the default setting 4 Set the IPSI Control of Port Networks field to enabled 5 Press Enter to effect the change Installing and Configuring the Avaya S8500 Media Server 71 June 2004 Translating the IPSIs Administering the IPSIs Adding IPSI information 1 Type add ipserver interface PNnumber and press Enter to add the IPSI circuit pack information 2 For static addressing in the Host field type in the IP address for the IPSI in the port network listed in the Location field add ipserver interface 8 IP SERVER INTERFACE IPSI ADMINISTRATION PORT N
83. low the instructions in the User s Guide 6 Set the following parameters e JP address and subnet mask of the UPS defaults are 198 152 254 239 255 255 255 0 IP address of the trap receiver default is 198 152 254 200 e Default Gateway address of the UPS is 198 152 254 201 NOTE If a Network Management System NMS is going to monitor the UPS coordinate the assignment of community names with the network administrator If an NMS is not going to monitor the UPS set the community names to unique string values e SNMP community string for Get Set and Trap SECURITY ALERT The Get and Set community name strings are generally configured with default values of Public and Private respectively These community name strings function as passwords for their respective SNMP operation It is always a good idea to change these community name strings to something other than the default values If a NMS is in operation on the network whatever these values are changed to must be coordinated with its administrator If the defaults are left administered this could create a serious security issue For example the default Set community name string with its widely known value of Private could be used to shut down power to the UPS loads via an SNMP message 7 When completed disconnect the services laptop computer from the UPS 8 Connect one end of a CATS cable to the RJ45 connector on the UPS s SNMP module and the other end to the next av
84. ment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Customer Equipment ACA Technical Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards e EN 60825 1 Edition 1 1 1998 01 e 21 CFR 1040 10 and CFR 1040 11 The LASER devices used in Avaya equipment typically operate within the following parameters Typical Center Wavelength Maximum Output Power 830 nm 860 nm 1 5 dBm 1270 nm 1360 nm 3 0 dBm 1540 nm 1570 nm 5 0 dBm Luokan T Laserlaite Klass 1 Laser Apparat Use
85. n Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 CMC1 G600 and G650 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off premises station OL13C 9 0F RJ2GX RJ21X RJLIC DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02IS5 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A4 channel service unit O04DU9 DN 6 0Y RJ48C For G350 and G700 Media Gateways Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Ground Start CO trunk 02GS2 1 0A RJ11C DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJ11C 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 021S5 6 0F RJ49C For all media gateways If the terminal equipment for example the media server or media gateway causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary
86. n To use a computer modem you first must set it up through your dial up connection 1 Launch the dial up connection program which varies depending on your operating system Generally you can access them through My Computer or Control Panel folders See your computer s help system for specific information 2 Double click Make New Connection to open the New Connection wizard 3 Within the wizard and depending on your operating system you may be asked to e Assign a name to the connection e Select dial up to the network for the network connection type e Select the modem you will be using for the dial up connection Installing and Configuring the Avaya S8500 Media Server 97 June 2004 Accessing the media server Accessing the Maintenance Web Interface e Type in the appropriate telephone number to access the active server See the filled out job aid titled Electronic Preinstallation Worksheet for the customer supplied telephone number s e Under Advanced select PPP and log on manually You may have to type in a user name and password depending on whether or not the media server you are dialing into has a non null CHAP secret key Use craft ignore the password field Dialing up to the media server To dial up click the connection name or icon if created Once you are connected 1 When prompted enter your remote access login name and password When the Start PPP now message appears click Done When you see the Connection
87. nded to restart the ASM once all the configuration steps are completed 1 Connect the services laptop to the Ethernet port on the RSA using a crossconnect cable 1 Launch the Web browser In the Address field type 192 11 13 6 and press Enter to bring up the Enter Network Password page 3 Logon as craft using the initial craft or unique customer password Advanced System Management Welcome CRAFT Opening web session to 136 9 39 86 Your session will expire with inactivity and you will be reprompted for your login ID and password Select the desired timeout parameter below and click Continue to start your session Inactive session timeout value 0 timeout 1 minute Continue Note To ensure security and OI ogn comlicts always end your sessions using the Log Off option in the navigation frame of the main window 4 From the Inactive session time value field click no timeout which allows 60 minutes of use before disconnecting NOTE If the session times out unexpectedly click Start New Session and Refresh 5 Click Continue 52 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the maintenance adapter Adding login IDs and passwords 1 Under ASM Control click Login Profiles Login Profiles To configure a logn profile click a inik in the Loge ID column Login ID Access 1 USERID Read Write 4 not used 5 _ not used 6 _ not used 7 _ nol used a
88. net and a copy of Adobe Reader installed on your personal computer Avaya makes every effort to ensure that the information in this book is complete and accurate However information can change after we publish this documentation Therefore the Avaya Support Web site might also contain new product information and updates to the information in this book You also can download these updates from the Avaya Support Web site Downloading this documentation To download the latest version of this documentation 1 Access the Avaya Support Web site at http support avaya com Type the documentation number in the Search Support box in the upper left and click Go The system displays the Product Documentation Search Results page Or click Product Documentation From the menu on the left select Communications Systems Scroll down to find the product and latest release number Click the release number to view the list of titles Click on the title that you want mAarNIA Mn Bh W Click one of the following options e PDF Format to download the book in regular PDF format e ZIP Format to download the book in zipped PDF format 12 Installing and Configuring the Avaya S8500 Media Server June 2004 About this Documentation Safety labels and security alert labels Safety labels and security alert labels Observe all caution warning and danger statements to help prevent loss of service equipment damage personal injury and securi
89. nfiguration you connect to the customer s network through a port on the back of the Avaya S8500 Media Server using a standard CATS cable with RJ45 connectors on each end Typically you connect through port 1 Eth0 The other end of the cable connects to an Ethernet switch router hub or token ring If the S8500 Media Server has only one port network you connect it through the dual NIC See Figure 2 CATS cable connected to a port on the back of the Avaya 8500 Media Server on page 29 for connectivity information 28 Installing and Configuring the Avaya S8500 Media Server June 2004 Introduction Connecting the modems Figure 2 CAT5 cable connected to a port on the back of the Avaya S8500 Media Server tL N i K K s 4 jo LINK TX RX LINK TX RX i O i 2 f ON A TI x 3 T ja I dnog ri O eme O7 7 AP or nooo ra BoooM soo0000 CL MET 308 Sm He KUCH 8r Tele D508 QOS008 o o00009 fo 200 240 1 5A 50 60Hz Pci2 T ooy q sax name o L aap mfefalalaict oye o la Ly 133 MHz 64 Bit 100 MHz 64 Bit oo o mt
90. ng the default file see the Configuration File in the Avaya Remote Supervisor Adapter User Guide 555 245 702 The RSA uses a separate serial modem to forward alerts to alert recipients and for remote access It also uses its own connection to the customer s network to provide SNMP alerts Remote Supervisor Adapter components 26 See Figure 1 Connector panel on the Remote Supervisor Adapter on page 27 for locations of the connectors and components of the RSA See Table 5 Remote Supervisor Adapter components on page 27 for a detailed description of the components and connectors Installing and Configuring the Avaya S8500 Media Server June 2004 Introduction Documentation Figure 1 Connector panel on the Remote Supervisor Adapter 9 99 FY FY Figure notes 1 Clip h3msrsap LAO 071503 4 ASMRS 485 RJ14 connector 2 External power supply connector 5 Serial connector 3 Power and error LEDs 6 Ethernet RJ45 connector Table 5 Remote Supervisor Adapter components RSA component Description Clip External power supply connector Power and error LEDs Ethernet RJ 45 connector Serial connector ASM RS 485 RJ 14 connector Power cord retaining clip Connect the power supply adapter to this connector A power cord connects from the power supply adapter to the power source This
91. nnecting directly to the IPSI cadlipsi KLC 031502 Figure notes 1 Services laptop 3 NIC adapter cable if necessary 2 PCMCIA Network Interface Card NIC 4 CATS crossover cable to IPSI Installing and Configuring the Avaya S8500 Media Server 63 June 2004 Connecting to the IPSIs Programming the IPSI circuit packs 64 A U NY NOTE Make sure you have the password before proceeding Connect the services laptop computer to the top port on the IPSI circuit pack faceplate From the services laptop Start Menu click Start gt Run to open the Run dialog box Type command and press Enter to open a MS DOS Command Line window Type arp d 192 11 13 6 and press Enter to clear the ARP cache in the laptop This command responds with one of the following The command line prompt when the cache has been cleared The phrase The specified entry was not found This is returned when the specified IP address does not currently contain an entry in the ARP cache Type telnet 192 11 13 6 and press Enter to open the Telnet window and connect to the IPSI Prompt IPSI NOTE While connected to the IPSI type help or to obtain online help Most commands have two or three letter abbreviations Type ipsilogin and press Enter abbreviated command il NOTE The craft login used on the IPSI has a different password than the craft login used on the
92. nstallation LED indicators LED indicators See the Maintenance Alarms for Avaya Communication Manager 2 1 Media Gateways and Servers 03 300190 for detailed alarm and LED descriptions If a maintenance object begins to fail some periodic tests the media server generates an alarm The media server identifies three levels of alarms e Major Alarms Failures that cause critical degradation of service and require immediate attention e Minor Alarms Failures that cause some degradation of service but do not cause a critical portion of the configuration to be inoperable This condition requires action but its consequences are not immediate Problems might be impaired service to a few trunks or stations or interfering with one feature across the entire configuration e Warning Alarms Failures that cause no significant degradation of service or failures in equipment external to the configuration Warning alarms are not reported to the attendant console or INADS Alarms are communicated to users and technicians by entries in the alarm and system logs and the lighting of LEDs located on the media server More detailed information is available here for e Avaya S8500 Media Server LEDs on page 88 e Avaya Ethernet switch LEDs on page 89 e Uninterruptible power supply LEDs on page 90 e IPSI LEDs on page 90 Installing and Configuring the Avaya S8500 Media Server 87 June 2004 Testing the media server installation LED indi
93. of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including e Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequency Magnetic Field IEC 61000 4 8 e Voltage Dips and Variations IEC 61000 4 11 Power Line Emissions IEC 61000 3 2 Electromagnetic compatibility EMC Part 3 2 Limits Limits for harmonic current emissions Power Line Emissions IEC 61000 3 3 Electromagnetic compatibility EMC Part 3 3 Limits Limitation of voltage changes voltage fluctuations and flicker in public low voltage supply systems Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the IFC
94. ol Keys Remote Control Keys Login Profiles Login Profiles Global Login Settings Login Profile Remote Alert Recipients Alerts Alert Forwarding Alerts Global Remote Alert Settings Alerts Monitored Alerts Alerts Monitored Local Events Alerts Serial Port Serial Port Modem Settings Serial Port gt Advanced Modem Settings Ethernet Network Interfaces Advanced Ether Setup Network Interfaces gt Advanced Ethernet Setup PPP over Serial Port Network Interfaces SNMP Network Protocols DNS Network Protocols SMTP Network Protocols 5 In the Backup ASM Configuration section click Backup 6 Type in a name for the backup file and choose a location on the services laptop to store the backup file 7 Select Save this file to disk and then OK 8 To back up the file to the customer s network connect directly to a port on the customer s network 9 Click Start gt Run to open the Run dialog box 10 Type ping Paddress where IPaddress is the address for the server you are backing the files up to is and press Enter to verify that you can access the server from the laptop 11 Use FTP to move the file from the services laptop to the customer s network 58 Installing and Configuring the Avaya S8500 Media Server June 2004 Setting auto answer on the RSA Configuring the maintenance adapter You can determine how many times the phone rings before the RSA card answers the call Installing and Configuring the Avaya S85
95. om support Japan This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COMES HAULERS BRIE ERM VCCI oW CESS TFAAMPRRITRE CT ORIG RRR CHEATS E PES SARIF LC LMBHVET COBSIIEAARMOLMaREET SELIBRENSLERHVETF To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support E mail Contents About this Documentation e Audience e Using this documentation e Conventions General Physical dimensions Terminology Typography Commands Keys User input System output and field names Downloading this book and updates from the Web Downloading this documentation Safety labels and security alert labels e Safety precautions e Related resources Technical assistance Within the US International Trademarks e Sending us comments 1 Introduction e Pre installation information Before you go on site Downloading license an
96. onfiguring the dual NIC Configuring the dual NIC This section describes the tasks required to configure the optional dual network interface card NIC on the Avaya S8500 Media Server The tasks include e Configuring the NIC on page 49 e Configuring the NIC on page 49 e Testing connectivity to customer s network on page 50 Configuring the NIC 1 Under Server Configuration click Configure Server 2 Click Continue through the review notices until you get to the Specify how you want to use this Wizard page a Configure Server Steps Specify how you want to use this wizard Review Notices Set Identities C Configure all services using the wizard Configure Interfaces Configure individual services Configure Switches Set DNS DHCP Set Static Routes Configure Time Server Set Modem Interface Help Configure RSA Update System Click CONTINUE to proceed 3 Select Configure Individual Services and click Continue 4 Select Set Identities and click Continue 5 Assign Ethernet port functions using the drop down menus for the following fields e Control Network A default Ethernet 0 e Services Port default Ethernet 1 Corporate LAN default Ethernet 0 Set this field to Ethernet 2 to have the IPSI control on a dedicated separate Ethernet port Unused 6 Click Continue 7 Till in the following information for Ethernet 2 JP address e Gateway e Subnet mask e Speed Installing and
97. ort network number If you have more than one IPSI in a cabinet they all have the same cabinet number 1 While the first digit of the number is flashing press the button until the correct tens digit 0 through 6 shows on the display When the correct digit shows stop It flashes a few times then stops five seconds The second digit begins flashing 2 While the second digit is flashing press the button until the correct units digit 0 through 9 shows on the display When the correct digit shows stop The digit flashes a few times then stops five seconds 62 Installing and Configuring the Avaya S8500 Media Server June 2004 Connecting to the IPSIs Programming the IPSI circuit packs 3 All segments of the display goes dark for one second and then the Switch ID and media gateway stack number is displayed in the top three characters of the LED display A V is shown in the fourth character bottom of the display When the DHCP server assigns an address to the IPSI the center of the V is filled in to form the bottom half of a diamond in the display WW cKO fpdiled2 LJK 022502 momo Y For duplicated control network repeat these steps for the second IPSI in the cabinet For the IPSI circuit packs to get static IP addresses you must administer them directly through the Ethernet port connection on the IPSI faceplate top port See Figure 2 Connecting directly to the IPSI on page 63 Figure 2 Co
98. otherwise in the Installing and Configuring the Avaya S8500 Media Server 13 June 2004 About this Documentation Safety precautions 14 installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Tum everything off 1 Tum everything off 2 Attach all cables to devices 2 Remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Ay DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam y CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure y CAUTION Use safe practices when lifting y CAUTION The power control button on the device and the power
99. p to the services port port 2 Eth1 on the back of the media server using a crossconnect cable 2 Place the CD with Avaya Communication Manager in the CD ROM drive on the media server 3 Wait at least 3 minutes after powering up before starting a Telnet session to access the information on the CD Setting up Telnet NOTE Use a telnet session to access the information on the CD The Microsoft Telnet application may be set to send a carriage return CR and line feed LF each time you press Enter The installation program sees this as 2 key presses If running Windows 2000 XP you need to correct this before you copy the Remaster Program to the hard drive 1 Click Start gt Run to open the Run dialog box 2 Type telnet and press Enter to open a Microsoft Telnet session 3 Type display and press Enter to see the current settings If message says Sending only CR then close the dialog box If message says Sending both CR amp LF then continue with step 4 4 Type unset crlf and press Enter Installing and Configuring the Avaya S8500 Media Server 41 June 2004 Configuring the media server 5 Type display and press Enter to verify that the settings changed The message says Sending only CR 6 Close the dialog box NOTE Installing Avaya Communication Manager NOTE Use a telnet session to access the information on the CD 1 Type telnet 192 11 13 6 and press Enter to view the first screen What do you want to do
100. ploy license files for all product platforms The RFA Web site is at http rfa avaya com For specific information on RFA and how to generate license and Avaya authentication files go to the the RFA Information page available on the RFA Web site NOTE To access the RFA application you must take the RFA online training and pass the online test To generate a license file you need the following information e Your personal Single Sign On SSO for the RFA Web site authentication login e SAP order number e Required customer information e Serial number of one TN2312BP Internet Protocol Server Interface IPSI circuit pack designated the reference IPSI e Intranet access to the RFA Web page with Internet Explorer 5 0 or higher Installing and Configuring the Avaya S8500 Media Server June 2004 Introduction Pre installation information Before arriving on site download the license and Avaya authentication files to the services laptop The license and Avaya authentication files are installed during the installation process Once the Avaya authentication files are installed Avaya services logins to the media server are protected by a challenge response system called Access Security Gateway ASG The ASG challenge response protocol confirms the validity of each user reducing the opportunity for unauthorized access When finished installing the Avaya authentication file Avaya Communication Manager has a password for the craft login
101. r installation 103 typography 10 typography conventions commands 11 field names 12 keys 11 system output 12 user input 11 Index UPS configuring 34 LEDs 90 security alert 34 single control network 35 SNMP module 34 using this documentation 9 V verify connectivity to media servers 66 date and time 77 IPSI circuit pack version 67 IPSIs translated 66 license status 67 media server connection to LAN 45 translations 75 view alarms 78 Installing and Configuring the Avaya S8500 Media Server 115 June 2004 Index 116 Installing and Configuring the Avaya S8500 Media Server June 2004
102. s Data rate Duplex MTU Burned in MAC address Local administered address PPP Over Serial Port Interface Local IP address Remote IP address Subnet mask Authentication SNMP SNMP agent SNMP traps Community 1 through 3 Name Host Name IP address 1 Host Name IP address 2 Host Name IP address 3 DNS Interface DNS server IP addr 1 DNS server IP addr 2 Up to 63 characters in length 192 11 13 6 255 255 254 0 0 0 0 0 Auto Auto 1500 bytes Burned in at the factory and cannot be changed 00 00 00 00 00 00 Disabled 10 4 0 1 10 4 0 2 255 255 254 0 Chap then PAP Disabled Enabled No default No default No default No default Disabled 0 0 0 0 0 0 0 0 Installing and Configuring the Avaya S8500 Media Server June 2004 Table 2 RSA Default Table 5 of 5 Main Heading In The RSA Navagation Pane RSA Field Avaya RSA defaults Avaya Default ASM Control Remote Control Keys DNS server IP addr 3 Host table though 4 SMTP Server host name IP address Prefix Key Combination 0 0 0 0 0 0 0 0 No default Ctrl Installing and Configuring the Avaya S8500 Media Server June 2004 111 Avaya RSA defaults 112 Installing and Configuring the Avaya S8500 Media Server June 2004 Index A Index E compact flash media backing up files to 78 A configuration backing up RSA 57 access media server configure directly 95 Advanced System Management
103. s enabled Use the command set spanning disable 8 If IP Connect make sure all appropriate ports on the Ethernet switch are locked to 100 speed using full duplex 9 When completed disconnect the services laptop computer from the Ethernet switch 10 If two Ethernet switches are present for CNA repeat steps 1 through 7 for the second switch Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the media server Configuring the media server A new media server comes with a blank hard drive and a bootable CD ROM with Linux operating system and Release 2 1 of Avaya Communication Manager on it Use the instructions in Quick Start for Hardware Installation Avaya S8500 Media Server 555 245 701 to install the media server in the data rack After installing the media server you must install the software from the CD onto the hard drive This section covers the following tasks Clearing the ARP cache on the laptop on page 39 Disabling the RSA loader watchdog on page 40 Powering up the media server on page 41 Accessing the media server on page 41 Setting up Telnet on page 41 Installing Avaya Communication Manager on page 42 Using the Installation Wizard on page 43 Configuring the maintenance adapter on page 52 Verifying media server connection to the customer s LAN if provided on page 45 Configuring the modem on page 46 Checking LED activity on the optional d
104. server one UPS and an Avaya provided Ethernet switch optional See Table 1 Control network components specifications on page 22 Table 1 Control network components specifications Dimensions Us height Weight Component English in Metric cm in rack Ib kg S8500 Media 1 75h x 17d x 17w 4 4h x 43d x 43w 1 23 10 5 Server Ethernet Switch P133G2 P134G2 3 5h x 14d x 19w 9h x 35d x 48w 2 11 13 5 6 P333T 334T 3 5h x 18d x 19w 9h x 45d x 48w 2 16 5 7 5 UPS 700 VA 3 5h x 19d x 17w 9h x 48d x 43w 2 34 15 1500 VA 3 5h x 24d x 17w 9h x 30d x 43w 2 50 23 The internal room temperature must not exceed 104 F 40 C Table 2 Avaya S8500 Media Server features and specifications on page 22 outlines the features and specifications of the Avaya S8500 Media Server NOTE Some values are shown at maximum configuration Avaya values will be slightly lower then the maximum Table 2 Avaya S8500 Media Server features and specifications 1 of 3 Features and specifications Description Microprocessor One Pentium 4 512 KB Level 2 cache and MMX MMX2 technology Memory 256 MB Type PC2100 266 MHz ECC SDRAM registered DIMMs only Slots Four dual inline Drives Diskette 1 44 MB CD ROM IDE Power Supply 203 watt 110 or 220 VAC auto sensing 22 Installing and Configuring the Avaya S8500 Media Server June 2004 Introduction Equipment specifications Table 2 Avaya S8500 Media Server features and specifica
105. set port duplex 1 full set port speed 1 100 MB and set diffserv commands to enter VLAN and diffserv parameters for the IPSI Use Help to obtain syntax guidelines for these commands Type reset and press Enter Answer Y to the warning NOTE Resetting the IPSI terminates the administration session If further administration is required start a new telnet session to the IPSI Type quit to logoff the IPSI NOTE Control network settings IP address subnet mask and gateway become effective when you exit the IPADMIN session Check the LCD Verify that it has an I P with a filled in V showing at the bottom See Figure 3 LED display showing that the IPSI has a static IP address on page 66 Installing and Configuring the Avaya S8500 Media Server 65 June 2004 Connecting to the IPSIs Verifying that IPSIs are translated Figure 3 LED display showing that the IPSI has a static IP address WwW CLK C C Ey 18 Disconnect the laptop from the faceplate fpdiled1 LUK 022502 NOTE Always use the arp d 192 11 13 6 command step 4 to clear the ARP cache on the laptop before connecting to another IPSI If the cache is not cleared the laptop appears to hang and does not connect to the next IPSI 19 Repeat for each IPSI circuit pack Verifying that IPSIs are translated 1 Type list ipserver interface and press Enter 2 Verify that all ISPI circuit packs are translated Verifying connectivity
106. ssion to create or change logins and passwords NOTE When assigning login IDs do not start them with a number Installing and Configuring the Avaya S8500 Media Server 99 June 2004 Accessing the media server Network configuration Network configuration 100 NOTE Write down the original settings in case you need to change them back A new network connection must be configured as follows NOTE These instructions are for Windows 2000 XP only On your computer desktop right click My Network Places and left click Properties to display the Network Connections window Windows 2000 XP should have automatically detected the Ethernet card in your system and created a LAN connection for you More than one connection may appear Right click on the correct Local Area Connection and left click Properties to display the Local Area Connection Properties dialog box Select Internet Protocol TCP IP Click Properties to display the Internet Protocol TCP IP Properties dialog box On the General tab select Use the following IP address Enter the following e JP address 192 11 13 5 e Subnet mask 255 255 255 252 Make a note of any IP addresses or other entries that you have to clear You may need to restore them later to connect to another network Select Use the following DNS server addresses The entries for Preferred DNS server and Alternate DNS server should both be blank Click Advanced at the bottom of the dialog box
107. switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one connection to the power To remove all electrical current from the device ensure that all power cords are disconnected from the power source y CAUTION If you install a strain relief bracket option over the end of the power cord that is connected to the device you must connect the other end of the power cord to an easily accessible power source Installing and Configuring the Avaya S8500 Media Server June 2004 About this Documentation Safety precautions y CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components Only a qualified service technician is authorized to remove the covers where the following label is attached y CAUTION Do not place any object weighing more than 180 1b 82 kb on top of rack mounted devices y CAUTION Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your Remote Supervisor Adapter RSA for electrical specifications y CAUTION Make sure
108. t Alert Remote Alert Recipients To configure a remote alert recipient click a link in the Name column Name Notification Method Status _bergstromModem IBM Director over modem Disabled _SnowdogSNMP SNMP over LAN Disabled _test Numeric pager Disabled _rodneyb IBM Director over modem Receives all alerts not used not used not used not used 1 2 Sh 4 5i 6 7 8 w not used a not used _ not used _ not used Generate Test Alert 56 Installing and Configuring the Avaya S8500 Media Server June 2004 Configuring the maintenance adapter Verifying network interfaces The network interfaces are populated with information from the Avaya Installation Wizard when configuring the media server Verify that the fields were populated 1 Under ASM Control click Network Interfaces Ethernet bed Imerface Enabled DHCP Diestied Use sialic IP contgurstion x Roeiname Static IP Configuration IP sddrass 35 9 3985 Subst mask 255 255 254 0 Gateway address 35 939 254 IP Confiqyration Assiqnad by DUCP Serrar 2 Verify that all the fields are filled in and are correct Restart ASM 1 Under ASM Control click Restart ASM to reboot Backing up the configuration Once the configuration is complete you can back up the RSA administration changes In case something happens to the RSA the settings can be restored easily A copy of the ASM
109. t Name Or IP address IPSI s with cab number 1 99 carrier number la UPS endpoints All IPSIs UPS s Options IT Do not look up symbolic names for host addresses I Bypass normal routing tables and send directly to a host Execute Ping Help Installing and Configuring the Avaya S8500 Media Server 45 June 2004 Configuring the media server 6 7 Select Host Name Or IP Address and type in the IP address of a computer on the network Click Execute Ping Verify that the ping was successful indicating that the media server is connected to the customer s network If DNS is administered type in the host name of a computer on the network Click Execute Ping Verify that the ping was successful indicating that DNS is working If available have a customer representative do the following test from a computer on the network 8 9 10 11 12 13 Click Start gt Run to open the Run dialog box Type command and click OK to open an MS DOS command window Type ping serveripaddress and click OK where serveripaddress is the IP address of the media server Verify that the ping was successful If DNS is administered type ping servername and press Enter where servername is the host name of the media server Verify that the ping was successful Configuring the modem 1 2 3 46 Under Server Configuration click Configure Server Click through until you get to the Specify how you w
110. tallation team should have done the following tasks If they were not all done do not continue with the installation e Verify that the open customer supplied E A 310D or equivalent standard 19 in 48 cm 4 post equipment rack s is are properly installed and solidly secured Make sure that the screws that come with the racks are there If using a rack cabinet make sure it has adequate ventilation e Verify that the rail kit to support the 8500 Media Server is available for installation e Verify that the rail kits required to support the very heavy UPSs are installed on the rack or available for installation For information on installing the rails see the documentation that comes with the rail kits e Verify that the equipment rack s is are grounded per local code See Job Aid Approved Grounds 555 245 772 e Verify that the customer provides AC power to the rack from a nonswitched outlet e Verify that cabling for the TN2312BP IP Server Interface IPSI circuit packs is labeled and run from the control hardware rack to the port networks or that appropriate connectivity is provided e Verify that you have all the equipment on site See Table 3 List of required hardware on page 24 for the list of required hardware Installing and Configuring the Avaya S8500 Media Server 21 June 2004 Introduction Equipment specifications Equipment specifications The media server control network components consist of the media
111. tes license has not located reference IPSI In a SAT session type reset system 1 and press Enter to reset the 30 minute clock May be in No License Mode because 30 minute timer has lapsed In a SAT session type reset system 1 and press Enter to reset the 30 minute clock Re install Avaya authentication files Installing and Configuring the Avaya S8500 Media Server 105 June 2004 Troubleshooting an installation Installing the license and Avaya authentication files 106 Installing and Configuring the Avaya S8500 Media Server June 2004 Avaya RSA defaults C Avaya RSA defaults Table 2 RSA Default Table on page 107 outlines the Avaya defaults that were administered in the factory See the Avaya Remote Supervisor Adapter Users Guide 555 245 702 for more detailed information pertaining to each RSA field y CAUTION Executing the Restore Defaults option in the navigation pane removes the Avaya defaults Avaya defaults can be restored manually using the information found in this document or by restoring the Avaya default file The Avaya default file can be found at http support avaya com or on the Communication Manager 2 0 CD for Linux Servers and Gateways To restore the default file use the steps outlined in the Configuration File section of the Avaya Remote Supervisor Adapter Users Guide 555 245 702 Table 2 RSA Default Table 7 of 5 Main Heading In The RSA Navagation Pane RSA Field Avaya Default
112. that the rack is secured properly to avoid tipping when the media server is extended y CAUTION To reduce the risk of electric shock or energy hazards This equipment must be installed by trained service personnel in a restricted access location as defined by the NEC and IEC 60950 Third Edition The Standard for Safety of Information Technology Equipment Connect the equipment to a reliably grounded safety extra low voltage SELV source An SELV source is a secondary circuit that is designed so that normal and single fault conditions do not cause the voltages to exceed a safe level 60 volts DC The branch circuit overcurrent protection must be rated at a minimum of 5 amperes to a maximum of 15 amperes Use 14 American Wire Gauge AWG or 2 5 mm copper conductor only not exceeding 3 meters in length Torque the wiring terminal screws to 12 inch pounds 1 4 newton meters Installing and Configuring the Avaya S8500 Media Server 15 June 2004 About this Documentation Related resources Related resources For providing physical installation and connection information see Quick Start for Hardware Installation Avaya S8500 Media Server 555 245 701 Additional information on installing some adjunct and peripheral equipment that an S8500 media server supports is contained in Adding New Hardware S8500 S8700 and S8710 Media Servers 555 233 112 For all documents associated with the S8500 Media Server including those
113. the instructions for your particular browser to accept the certificate You can also install the certificate on your services laptop computer by following the instructions in your browser s online help w Log in as craft and use the initial craft password A When asked Do you want to suppress alarms select Yes NOTE On the initial Web page some items may not appear at first These include Launch Avaya Station Administration Wizard in the Administration section and the Upgrade section including Launch Upgrade Tool Integrated Management Standard Management Solutions Help Log Off Installation The Avaya Installation Wizard allows Launch Avaya Installation you to quickly install your system Wizard Administration The Native Configuration Manager Launch Native Configuration allows you to administer this system Manager using a graphically enhanced SAT applet The Avaya Station Administration Launch Avaya Station Wizard runs in your browser and lets Administration Wizard you perform station moves adds and changes Maintenance The Maintenance Web Interface allows Launch Maintenance Web you to maintain troubleshoot and Interface configure the media server Upgrade The Upgrade Tool allows you to Launch Upgrade Tool upgrade Local Survivable Processors and G700 and G350 Media Gateways 2002 Avaya Inc All Rights Reserved 5 Click Launch Avaya Installation Wizard 6 Follow the prompts using
114. then OK to close all the dialog boxes Installing and Configuring the Avaya S8500 Media Server 101 June 2004 Accessing the media server Browser settings 102 Installing and Configuring the Avaya S8500 Media Server June 2004 Troubleshooting an installation Installing the media server hardware B Troubleshooting an installation This section provides some simple strategies for troubleshooting an installation of a media server It focuses on possible problems when e Installing the media server hardware on page 103 e Configuring the media server hardware on page 104 Installing the license and Avaya authentication files on page 105 Installing the media server hardware The media server hardware includes the e Media server s e Ethernet switch e Uninterruptible power supply UPS e TN2312BP IP Server Interface circuit pack Problem Solution No power to the UPS No power to the Ethernet switch No power to the media server Make sure the UPS is plugged into the outlet Make sure the outlet has power See the user s guide that comes with UPS for other solutions Make sure the Ethernet switch is plugged into the UPS or outlet Make sure the UPS or outlet has power See the user s guide that comes with the Ethernet switch for other solutions Make sure the media server is plugged into the UPS Make sure the UPS has power Push the power button on the front of the media server
115. tion kit LK ZBA NL Yes Yes 700277700 Localization kit LK ZBA NZ Yes Yes 700277718 Localization kit LK ZBA SE IS Yes Yes Remote Supervisor Adapter The RSA monitors and reports alerts on the Avaya S8500 Media Server components and provides control to power on and power off the 8500 Using a browser the Advanced System Management ASM Web interface administers the RSA The RSA is installed in PCI X slot 1 of the Avaya S8500 Media Server Although all the software needed to use the RSA comes installed from the factory you still need to configure the RSA before you use it The RSA comes loaded from the factory with Avaya defaults Not all fields could be set to a default NOTE Only the fields that need to be added or changed for an Avaya installation are outlined in this section Fields that contain the Avaya defaults that do not need to be modified can be found in Avaya RSA defaults on page 107 Detailed information on all the RSA fields can be found in the Avaya Remote Supervisor Adapter User Guide 555 245 702 Ad WARNING Executing the Restore Defaults option in the navigation pane removes the Avaya defaults Avaya defaults can be restored manually using the information found in Avaya RSA defaults on page 107 or by restoring the default file The Avaya default file can be found at http support avaya com or on the Avaya Communication Manager 2 0 CD for Linux Servers and Gateways For instructions on restori
116. tions 2 of 3 Features and specifications Description Physical Dimensions Height 1 75 inches 4 4 millimeters 1 U Depth 17 inches 43 millimeters Width 17 inches 43 millimeters Maximum weight 23 Ib 10 5 kg Integrated Functions Ethernet ports Two 1000 100 10Base T Ethernet controllers One serial port Two USB ports Keyboard port Mouse port Dual channel bus mastering IDE controller Diskette drive Acoustical Noise Sound power idling 6 5 bel maximum Pen Sound power operating 6 5 bel maximum Environment Air Server on Temperature 50 0 to 95 0 F 10 to 35 C altitude 0 to 2 998 7 feet 914 meters Server off 40 to 140 F 40 to 60 C maximum altitude 6 998 0 feet 2 133 meters Installing and Configuring the Avaya S8500 Media Server June 2004 23 Introduction Required hardware Table 2 Avaya S8500 Media Server features and specifications 3 of 3 Features and specifications Description Server on 8 to 80 Server off 8 to 80 Environment Humidity Heat Output BTU output per hour approximate Maximum configuration 512 BTU 150 watts Electrical Input Input voltage low range Minimum 100 VAC Maximum 127 VAC Input voltage high range Minimum 200 VAC Maximum 240 VAC Sine wave input 47 63 Hz required Input kilovolt amperes kVA approximate Minimum 0 0870 kVA Maximum 0 150 kVA Receptacle U S XXXX 87 NEMA 5 15 Circuit
117. ty problems This book uses the following safety labels and security alert labels y CAUTION A caution statement calls attention to a situation that can result in harm to software loss of data or an interruption in service WARNING A warning statement calls attention to a situation that can result in harm to hardware or equipment Use an ESD warning to call attention to situations that can result in ESD damage to electronic components Ay DANGER A danger statement calls attention to a situation that can result in harm to personnel AX SECURITY ALERT A security alert calls attention to a situation that can increase the potential for unauthorized use of a telecommunications system Safety precautions AX DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed
118. ual NIC on page 48 Disconnecting from the media server on page 48 NOTE Make sure you have the filled out Electronic Preinstallation Worksheet EPW before beginning this process NOTE Make sure your networking and Web browser settings are correct See Appendix A Network configuration on page 100 Clearing the ARP cache on the laptop NOTE Depending on your laptop computer s operating system generally Windows 2000 you may need to clear the Address Resolution Protocol ARP cache before entering a new IP address If you enter an IP address and your computer cannot connect then you may need to clear the cache 1 On your laptop computer click Start gt Run to open the Run dialog box Type command and press Enter to open a MS DOS Command Line window 3 Type arp d 192 11 13 6 and press Enter to clear the Address Resolution Protocol ARP cache in the laptop This command responds with one of the following The command line prompt when the cache has been cleared Installing and Configuring the Avaya S8500 Media Server 39 June 2004 Configuring the media server e The phrase The specified entry was not found This is returned when the specified IP address does not currently appear in the ARP cache Disabling the RSA loader watchdog NOTE Perform this procedure to prevent the Remote Supervisor Adapter RSA from resetting the media server during the installation process Failure to do this procedure may mean the
119. ut media in the compact flash drive results in an error To continue with the backup unplug the drive insert the formatted media into the right top slot and plug the drive back into the USB port 7 Click Backup Status to view the status of the backup Telneting to media server Enabling alarms uses Linux commands through Telnet 1 Click Start gt Run to open the Run dialog box 2 Type telnet 192 11 13 6 and press Enter 3 Loginas craft or dadmin if business partner Enabling alarms To INADS via modem 1 Type almenable d b and press Enter 2 Type almenable and press Enter to verify that the alarms are enabled To INADS via SNMP NOTE Do these steps only if a Secure Service Gateway SSG is being installed 1 Type almsnmpconf d ipaddress c communityname and press Enter where ipaddress is the trap receiver address for the SSG device and communityname is the community string name required by the SSG device 2 Type almsnmpconf and press Enter Verify that the correct information was entered 3 At the prompt type almenable s y and press Enter 4 Type almenable and press Enter Verify that the SNMP alarm origination is enabled If used verify that alarm origination via modem is still enabled 5 Log off 80 Installing and Configuring the Avaya S8500 Media Server June 2004 Completing the installation administration Registering the system Registering the system Follow the existing process and procedures to
120. vaya Remote Supervisor Adapter Users Guide 555 245 702 documentation providing information on administering the RSA Job Aid Approved Grounds 555 245 772 job aid providing a description of all approved grounds Upgrading Software and Firmware Avaya S8500 Media Server 555 245 111 part of the library providing information on upgrading Avaya Communication Manager and firmware for various components and circuit packs Administrator s Guide for the Avaya Communication Manager 555 233 506 end user documentation that includes information on administering trunks and telephones Administration for Network Connectivity for the Avaya Communication Manager 555 233 124 documentation providing information on network connectivity Maintenance Alarms for Avaya Communication Manager 2 1 Media Gateways and Servers 03 300190 provides information on how to troubleshoot and replace various components Maintenance Commands for Avaya Communication Manager 2 1 Media Gateways and Servers 03 300191 provides information on how to use command interfaces command syntax and output from maintenance related commands Maintenance Procedures for Avaya Communication Manager 2 1 Media Gateways and Servers 03 300192 provides information on how to use alarms error codes and tests to diagnose and repair problems Connecting to the customer s network The media server connects directly to the customer s network In a typical co

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