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Avaya one-X Quick Edition Release 3.0.0 System Administration

1. Preferred Server Enter the IP address of the teleworker server host 84 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Options System Options Table 5 System Options Telephone Menu 1 Change Password Enter existing password enter new password and confirm new password 2 Set Management 1 Set Extension 2 Remove Extension Change telephone extension number Specify extension to remove 3 Reset Password Reset password on accessed telephone 3 System Language 4 Upgrade View software version Specify IP address of TFTP server and or confirm upgrade host and start upgrade The language change will not apply to voicemail or auto attendant prompts or Web admin 4 System Region The region selection will apply the correct regional tone package 5 Date and Time Edit and save system date and time 6 Network Options 1 IP Address View or change IP address or network mask of telephone IP address of default gateway for telephone and or IP address of DNS server 2 SMTP Settings Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port 3 Operator Extension View or change the designated operator extension 7 Gateways 1 Details View PSTN gateway IP address software version connection status and MAC address 2 Lines Select a PSTN line and view
2. 79 viewing and clearing call lists 19 viewing registration information 79 voicemailpage 4 80 User Options Options button set details menu items FE teleworker menu items 60 User password resetting through buttons 19 resetting through web based interface 19 V VLANs and QoS aoaaa a 40 Voicemail playing audio file attachment 80 sending audio file attachment 23 W Web based system administration viewing registration code 23 viewing registration information 23 Web based user options accessing 77 Y Year changing through buttons 35 90 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006
3. Appendix A Web based User Options 5 Enter the extension number of the telephone and the password for accessing user options The User Options Home page for the telephone is displayed Links to additional pages for viewing and setting call log options terminal settings and voicemail options and teleworker options are displayed in the navigation bar on the left side of the screen Logging Out To log out from the web based User Options interface e Click Logout in the upper right corner of the User Options web page Security When you log in to the User Options login page the system uses the Secure Sockets Layer SSL protocol to secure communications between the web browser on your computer and the system SSL encrypts the information that you enter when you log in before that information is transmitted to the system When the web browser connects to the telephone network SSL is used to verify the identity of your computer to the telephone As part of the exchange the telephone generates and downloads a self signed security certificate to your computer Your telephone uses a self signed security certificate to authenticate itself to a web browser whenever the web browser initiates a secure connection through SSL When the certificate is downloaded two security messages are displayed in the web browser e The first message informs you that a secure link is going to be set up through SSL You can select an option to suppress the d
4. Avaya one X Quick Edition provides the most frequently used telephony applications so even the smallest offices can gain operational efficiencies Refer to the Avaya one X Quick Edition Telephone User Guide Document No 16 601411 to learn how to use the features System Features and Options System features can be accessed and configured through any telephone or through a web based configuration interface to provision the entire one X Quick Edition network All system changes and updates made through system options are communicated to all telephones and gateways on the network automatically Telephone and system features include e Changing the Administration Password on page 9 e Set Management on page 17 6 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Features and Options e System Localization on page 28 e Creating and Managing Telephone Groups on page 30 e Setting the System Date and Time on page 34 e System Gateways on page 35 e Dial Plan on page 36 e Dialing Rules on page 38 e System Networking Options on page 39 e Service Provider on page 44 e Configuring the Auto Attendant Feature on page 53 e Extending Services to Remote Users through the Teleworker Feature on page 60 Note Analog gateway settings are also accessed through system options To configure a gateway see the Avaya one X Quick Edition Configuration Guide for Global Analog
5. Download Center to obtain the software You can purchase the CD ROM that also includes the software language wizard and documentation Not e Refer to the Avaya one X Quick Edition Multisite Provisioning Tool Help Document number 16 601673 for details Typical Network Configurations Figure 1 shows a typical local network configuration A typical local configuration consists of a customer supplied 10 100 Base T Ethernet Fast Ethernet LAN with wall jacks or Ethernet switches to which your telephones are connected In addition an administration computer may be connected to the LAN to provide web based access to user specific and system wide settings Figure 1 Local Network Configuration Local Area Network Ethernet Switch PSTN Gateway cytbnetc LAO 041206 10 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Note Typical Network Configurations Your one X Quick Edition network must be equipped with a gateway to access the PSTN through PSTN lines supplied by your telephone service provider You can use either of the following methods to connect telephones to the Ethernet LAN e adirect connection to the LAN connect the telephone through a wall jack or Ethernet switch e ashared connection to a computer the telephone shares the computer s connection to the Ethernet LAN Power is ideally supplied to telephones by plugging the telephone
6. 44 Site field set details 67 Site identifier viewing 77 SMTP enabling through telephone buttons 43 Avaya one X Quick Edition Release 3 0 0 System Administration Guide enabling through web based interface 43 server configuring 4 42 specifying recipient of email notification 43 Software load upgrading 25 26 Software version and release number checking numbers prior to upgrade 24 load compatibility messages 25 VIEWING i teal ja ia aa Ge Se ae Rw Te System Options menu summary of options 85 86 System Options menu web based interface auto attendant options 56 dialing rulesoptions 38 groups options 04 30 network options audio quality 39 network options email notification 42 service provider options 44 System Options Options button 8 accessing System Options menu 8 auto attendant feature 53 change password option 9 date and time options 34 INtFOGUCHION s a a io a e a He 8 network options 2 2 ee eee 2g password for accessing 7 set management options 17 viewing andchanging 36 T Telephone introduction and benefits 6 removing from network 20 reset to factory default 20
7. 68 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Basic Troubleshooting for Telephones Table 1 Basic Troubleshooting Procedures for Quick Edition IP Telephones continued Problem Symptom Suggested Solution s Redial button does not dial the last number called Audio quality is poor specifically you hear e static when the line is active e sudden silences or gaps in speech and or e clipped or garbled speech An application or feature does not work as described in the product documentation Check the year in the system date and time setting see Setting the System Date and Time on page 34 If the factory set year is different compared to the current year the year setting will be incorrect after the Quick Edition IP telephone goes through a power cycle Calls in the Call Log Outgoing list are sorted according to date and the redial function dials number at the top of the list If the system date is incorrect the redial function may not be dialing the most recent outgoing call Network problems are the most likely cause Contact your LAN administrator and provide a complete description of the problem If you are the LAN administrator see Performance Recommendations on page 12 for a list of recommendations i XH Tip You can specify an audio quality setting for the entire network see To adjust the audio bandwidth on page 39 Verify the procedure
8. Telephone Options menu summary of options 83 84 Teleworker addling client from remote location 62 configuring aoa a 61 overvieW ogi aa Sia ia a Aa e o E ia 61 specifyingpeerIP 61 specifying server host address 61 viewing connection status 64 viewing registration code 23 viewing registration information 24 TFTP server for software Upgrade 25 Time changing through buttons 35 Troubleshooting procedures DaSIC a s wo a a we ee 65 SY SIS eared abet ae Dee oe see oy SG Ses i Bs Se 71 U Upgrade software load clean database to factory settings 27 through telephone buttons 26 through web based interface 25 November 2006 89 Index User Options interface web based accessing sos c sono ee ee ee ee 77 callerslogpage 79 call forwarding options 79 changing name in corporate directory TO changing password 78 configuring email notification of voicemail 80 defining a speed dial button 79 enabling or disabling do not disturb 79 enabling or disabling zero redirection 80 homepage 2 e ee eee eee 19 lOQQINQIN be ek a a ee A 77 loggingout 2 2 02002 ee 78 specifying an operator extension 80 teleworker options page 2 81 terminal settings page
9. select the Global option Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 51 Chapter 2 Configuring the System 6 If you want to use a custom Auto Attendant configuration instead of the default configuration select the name of the custom configuration from the AA Script list Click Submit To view or edit a SIP identity assignment 1 2 3 4 Log in to the System Options interface On the System Options menu select Service Provider Click Identities The Identities dialog box is displayed In the Identity column click a user name to access the associated identity assignment To delete a SIP identity 1 2 Log in to the System Options interface On the System Options menu select Service Provider The Configurations list is displayed Click Identities The Identities dialog box is displayed In the Identity column click the user name of the identity that you want to delete The View Identity Details dialog box is displayed Click Delete Identity The Delete Configuration Identity dialog box is displayed Click Submit When you are prompted to confirm the deletion click Confirm Placing a Call to a SIP Network To place a call from a telephone to the SIP network a user must dial the number including a prefix 8 by default For example a user dialing 85551002 will result in signalling being routed to the proxy host that resides on the service provider s SIP network If t
10. unanswered Call is forwarded 5 Select one of the following options e To forward the call to an extension number select Extension and then select the extension number from the adjacent list e To forward the call to the number you specify select Dialed and type the number into the adjacent field Include the prefix to forward the call to an outside PSTN line or to a SIP VoIP network Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 33 Chapter 2 Configuring the System e To forward the call to the designated operator extension select Operator Assist The operator extension has to be specified separately see Specifying the Designated Operator Extension on page 54 6 Click Submit Setting the System Date and Time If you subscribe to Caller ID to obtain date and time information from your service provider date and time information is delivered to your one X Quick Edition system from the PSTN A PSTN gateway uses this information to synchronize its clock If the time on the PSTN gateway is two minutes fast or slow compared to PSTN time the analog gateway resets its clock to match PSTN time and resynchronizes all of the telephones in the network Afterward the date and time information associated with internal and external calls is obtained from the one X Quick Edition network Note Caller ID information does not include the current year If the factory settings on your te
11. 2006 Configuring the Auto Attendant Feature To specify the operator extension using a web browser 1 2 Log in to the System Options interface In the Set Management list click Operator The View Operator Extension dialog box is displayed Click Change Details The Edit Operator Extension dialog box is displayed From the Operator Extension list select the extension Click Submit To specify the operator extension using a Quick Edition IP telephone 1 2 3 4 5 6 Using any telephone connected to the network display the System Options menu Select Network Options on the System Options menu Select Operator Extension on the Network Options menu Select the Chg softkey Perform one of the following steps e If you know which extension number to use enter the number and then select the Next softkey e To choose an extension number from the Corporate directory select the FrDir softkey and then select the entry Select the Save softkey Recording Custom Greetings You can record two different greetings for each Auto Attendant configuration To record a custom greeting 1 2 3 4 a Using any telephone connected to the network display the System Options menu Select Auto Attendant on the System Options menu or press the indicated dialpad key Select Custom Greeting 1 or Custom Greeting 2 on the Auto Attendants menu When you are prompted to record the custom greeting lift the handset and p
12. 31 Groups options adding telephones to an existing group 31 call forwarding rules 33 changing group name 31 creating a group of telephones 30 deleting a group 31 deleting group dialing rule 32 editing group dialing rule 33 view or create group forwarding rules 31 viewing or editing group settings 31 l IP address assigned to telephone Ed assigning through DHCP 17 13 automatic assignment fe determining o 2 eee eee 77 VIEWING eos doe i a aa a ia a a aa G i a 17 IP gateway selecting default for telephone 22 M MAC address of telephone viewing AY 2 Main menu Options button optional features o 22 88 Avaya one X Quick Edition Release 3 0 0 System Administration Guide Set details oa a acta or a a a i 17 Multisite Provisioning Tool 10 16 N Name changing through web based interface 18 dependencies 1 2 ee ee eee 18 specifying atinstallationtime 18 VieWINQ e soco ona moaie a e e a AR LT Network addresses changingtelephone 21 Network name viewing ESA Network Options Options button 22 configuring email notification 42 specifying operator extension 54 Network Options web based interface confi
13. 8 prefix before dialing the number External calls are routed via a SIP service provider network Internet You may consider including more than 20 devices in a single one X Quick Edition network provided that the application needs of your user community are low However the configuration and capacity of your LAN may impose practical limitations with a larger than recommended number of devices on the network and as a result quality of service could suffer To ensure the best quality of service without needing to optimize network performance plan on a maximum of 20 telephones and PSTN gateways per network segment Beyond 20 devices the requirement for more complex telephony applications may increase Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 15 Chapter 1 Technical Overview ly F Tip If you need to grow your network beyond 20 devices it is a good idea to have your network assessed first You may consider migrating to Avaya IP Office and or Avaya Communication Manager ZT The Avaya Intelligent Communications portfolio supports enterprises on a migration path from traditional telephony to IP SIP mobile platforms Web based services and increasingly sophisticated architectures Avaya Professional Services can help you manage your migration path A single central administration interface the Multisite Provisioning Tool is available from the Avaya Technical Support site to help simplify
14. Extending Services to Remote Users through the Teleworker Feature 60 Chapter 3 Troubleshooting 65 Basic Troubleshooting for Telephones lt lt 65 System Problems and Solutions lt lt 71 A Word about IP Addresses onic e cede tees eae Pie See ee es 73 Assigning a Static IP Address es 74 Contacting Technical Support 75 Appendix A Web based User Options lt lt ee 77 IDTFOGUCHON ci ee ARE a AAA 77 Logging in to the Web based User Options Interface 77 Logging OU 2 65 78 Changing the Password 2 2 2 ee eee 78 Home Page Options es lt s 66s ee ee See PhO ERED RTE SR Oe eS 79 Callers Log Page Options cisco ari 79 Terminal Settings Page Options 79 Voicemail OPONE os ars bra 80 Options on the Teleworker Options Page lt lt eee 81 Appendix B Options Menus e emm 83 Telepnone Options lt lt e sa E a a e e 83 te MAA SSL Sees e ESS SESS HEE 85 d EPG PEG SEEN IDA AAN Ww aS a 87 4 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Chapter 1 Technical Overview Introduction This guide provides instructions for administe
15. Operator To edit the operator extension 4 2 3 4 Access the System Options home page The Set Management list is displayed Click Operator The Edit Operator Extension dialog box is displayed Select an operator extension from the drop down list Click Submit Upgrade Software Loads All devices on a one X Quick Edition network must be running the same version of software If your system is based on one X Quick Edition Release 2 0 or earlier and you would like to add an Avaya 46xx SW IP telephone or analog gateway that is running one X Quick Edition Release 3 0 or later software you must upgrade the software on your existing system to the current software version first You can obtain the software upgrade package from the Avaya Technical Support web site at the following address http support avaya com QuickEdition Follow the link to the Download Center to obtain the software upgrade package Before you download the software upgrade package check the version numbers of the software loads on your telephones and analog gateways Determine the version of software running on the network through the Set Details option on the Main menu Minor version upgrades can only be applied to devices running the same major software version For example version 2 2 can be applied to a device running version 2 1 or 2 0 24 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Set Management e Ma
16. a way for you to specify the settings needed to finish configuring the email notification of voicemail feature see Specifying an e mail Address to Receive Voicemail Notifications on page 80 Enabling Disabling Zero Redirect Click Change in the Zero Redirect dialog box to enable or disable the zero redirect feature and specify an extension or telephone number The zero redirect feature permits a caller to redirect an unanswered call to the number you specify while listening to your personal greeting For general information about this feature see Setting Up the Zero Redirect Feature in the Avaya one X Quick Edition Telephone User Guide Selecting the Language of Voicemail Prompts The system language setting determines which set of prompts are used for voicemail on telephones Specifying an e mail Address to Receive Voicemail Notifications The complete procedure for configuring e mail notification of voicemail is described under Supporting E mail Notification of Voicemail on page 42 An overview of the associated web based user options is provided in this section Note The audio component of the voicemail message is sent as an audio file attachment when the feature is enabled For information about how to obtain the software needed to play the audio file attachment see Playing an Audio File Attachment below Click Change in the SMTP dialog box to specify the e mail address of the SMTP recipient and enable t
17. and retry If this action does not produce the desired result the one X Quick Edition system might need additional programming to enable certain features Consult the product documentation for additional configuration instructions see one X Quick Edition Documentation on page 6 If you would like to report a documentation error or omission contact your technical support representative 4of5 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 69 Chapter 3 Troubleshooting Table 1 Basic Troubleshooting Procedures for Quick Edition IP Telephones continued Problem Symptom Suggested Solution s Teleworker Teleworker client telephone cannot connect to the remote company network Restart Required message Server Busy message No Response message Late Approval message Connection is successful but the call was dropped during a conversation Determine the connection status of the teleworker client telephone see To view the connection status of the teleworker client telephone on page 64 Verify that the VPN tunnel is operational If the IP address of the company LAN has changed recently and the VPN configuration has not been updated the teleworker client telephone may be unable to connect e Update the private IP address of the company office network in the VPN configuration e lfa host IP address is specified for the teleworker server change the IP
18. extension number in the auto attendant range aoe 2 NS Select the Next softkey Using the keys on the dialpad and the softkeys enter a name for the Auto Attendant configuration e Press the dialpad key with the corresponding letter on it press once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the dialpad key 7 three times To enter the next character wait for the cursor to move to the right automatically or press the Page Right button e To move the cursor to the left without deleting a character press the Page Left button e To move the cursor to the right without deleting a character press the Page Right gt button e To add a space to the end of a line press the Page Right gt button 58 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Configuring the Auto Attendant Feature e To change a character to upper or lower case select the Case softkey The first character in a line and the first character after a space are capitalized automatically e The special characters amp and are entered by pressing the 1 dialpad key 8 Select the Next softkey Perform one of the following actions e Toselect the default greeting select Default on the Select AA Prompt menu or press the indicated dialpad key e lf you recorded a custom greet
19. factory configured settings At the remote office connect the telephone to the local LAN After the teleworker client telephone initializes and a name has been assigned to the telephone if the telephone is in a factory configured state you will also have to assign a site name make a note of its MAC address Select Teleworker on the User Options menu Select Default Server on the Teleworker menu Select the Chg softkey and enter the IP address Press the softkey to add separator characters between the digits Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area To enable teleworker mode on the telephone select Teleworker on the User Options menu Select Mode on the Teleworker menu Select the Chg softkey to enable or disable teleworker mode Press the Phone Exit gt button to clear the display area If the site identifier teleworker phone is not identical to that of the company one X Quick Edition network the teleworker server uploads stored system settings to the remote telephone the telephone receives a new site identifier identical to the one belonging to the company one X Quick Edition network a new extension number and the user name associated with that extension number The teleworker client accepts the new site identifier along with additional configuration information sent by the teleworker server The new configuration will be put into effect
20. in the one X system To change the system language settings using a Quick Edition IP telephone 1 2 3 4 5 At the telephone display the System Options menu see To access system options menu through buttons on the telephone on page 8 Select System Language on the System Options menu Click the Change softkey Select the language and click the Yes softkey Click the OK softkey to display the previous menu or press the Phone Exit gt button Changing the System Region Settings Changing the System Region and resetting the Dial Plan will load the default Dial Plan for your region The procedure may change the DN range Auto Attendant range SIP and PSTN access codes Operator code and Emergency contact numbers Changing the region is a two step process Change the region Reset the dial plan To change system region settings using a web browser 1 2 3 4 5 Log in to the System Options interface Select Localization in the System Options menu Click Change Details in the View System Region field Select the System Region from the drop down list Click Submit To reset the dial plan using a web browser 1 2 3 Select Dial Plan in the System Options menu Click Reset Dial Plan Click Commit on the Change Dial Plan Settings screen Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 29 Chapter 2 Configuring the System Creating and Managing Telephone Groups
21. list shows what will be done and which components are included in the new load Click Start Upgrade When you are prompted to begin the upgrade process click Confirm Upgrade A message is displayed in the web browser during the upgrade process Meanwhile progress messages are displayed in the display area s of the telephone s Wait two to three minutes for the network to re initialize 8 After the upgrade process completes in the web browser window click Click Here When Done ni A ZTN Tip If your network includes an analog gateway check for a green Power LED on the front panel to verify that the analog gateway is ready analog gateways take slightly longer than telephones to re initialize 9 Exitthe TFTP server To upgrade the software using a Quick Edition IP telephone 1 At the telephone that you want to upgrade display the System Options menu see To access system options menu through buttons on the telephone on page 8 Select Set Management on the System Options menu Select Upgrade on the Set Management menu Select the Upg softkey The IP address of the administration computer on which the TFTP server is running should be displayed If the IP address is not correct select the Chg softkey and enter the correct IP address ar N vi A PIN Tip To determine the IP address of the administration computer on the Windows Start menu select All Programs gt Accessories gt Command Prompt At
22. menu or press the indicated dialpad key Enter the password the default password which should have been changed when the network was first created is 54321 If you changed the default password previously to a password known by you only enter that password instead Select the Done softkey The System Options menu is displayed vil A PTN Tip Refer to Appendix B Options Menus on page 83 for a list of Web based and telephone interface configurable system options vi A ZTN Tip To view options that are displayed on the next or previous telephone display screens press the Page Right button or Page Left 8 gt button 8 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Features and Options Changing the Administration Password Using a password to access system options prevents unauthorized users from viewing or changing system wide settings A default password 54321 is factory installed on one X Quick Edition devices This password can be changed as often as necessary to prevent unauthorized access to the system The password that you use to access system options must contain at least five numbers up to a maximum of 32 numbers To change the administration password using a web browser 1 2 DO Access the System Options home page In the upper right corner of the System Options home page click Change Admin Password In the Current Password field type
23. or change its loop length setting 3 Music On Hold Enable or disable the playing of audio input 4 IP Address View or change IP address or network mask of PSTN gateway and or IP address of default IP gateway 8 Auto Attendant 1 Auto Attendant 2 Custom Greeting 1 View extension number name selected greeting prompt prompt language and extension number of associated PSTN gateway Record play and or save a custom greeting 3 Custom Greeting 2 Record play and or save a custom greeting Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 85 Appendix B Options Menus Table 6 System Options Web Interface Menu Change Admin Password Enter existing password enter new password and confirm new password Set Management Sets amp Operator Add or remove a telephone and its extension or select a new operator extension number Software Upgrade Upgrade all sets and analog gateways in the network or upgrade only one telephone Set Details View and change the extension number name and page zone Reset the user password back to default Networking You can assign a static IP address Features View e mail Fwd Teleworker and WebAdm Sys Options Localization Language and Region Select a system language and region from the drop down lists Groups Group Details Add or delete a group change t
24. qualified domain names or IP addresses of the SIP proxy server registration server and SBC if an SBC is used the domain name of the SIP network and any associated realm information 2 Creating a service provider configuration See To view or edit service provider configurations on page 50 3 If required to support Case C see Case C Incoming Calls are Routed to a Group on page 48 configuring a group of telephones See Creating and Managing Telephone Groups on page 30 4 Assigning SIP identities See To assign a SIP identity on page 51 To add a service provider configuration 1 Log into the System Options interface 2 Onthe System Options menu select Service Provider The Configurations list is displayed Initially the list is empty because no configurations have been created Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 49 Chapter 2 Configuring the System 3 Click Add Configuration The Add Service Provider Configuration dialog box is displayed with the following fields e Inthe Domain Name field type the service provider domain name to use for registration purposes for example sipexample com This value is included in the From header of outgoing SIP calls e Inthe Proxy Host field type the IP address or fully qualified domain name of the proxy server through which outgoing P2P calls will be routed for example sip sipexample com e Inthe Proxy P
25. restore the display area Verify the dial tone see No dial tone on a Quick Edition IP telephone above Next verify that the party you are trying to call has not enabled e call forwarding see Redirecting Calls through Call Forwarding in the Avaya one X Quick Edition Telephone User Guide and or e the do not disturb feature see Enabling Disabling the Do Not Disturb Feature in the Avaya one X Quick Edition Telephone User Guide If required contact your LAN administrator to determine whether there is a problem with the Ethernet LAN Verify the dial tone see No dial tone on a Quick Edition IP telephone above If your network includes a PSTN gateway and all PSTN lines are busy you will hear a low pitched rapid busy tone repeated 60 times per minute Wait for a few minutes until a PSTN line becomes free and then try your call again To place a call to the PSTN dial 9 followed by the number To call a SIP network dial 8 followed by the number If the problem persists verify that the PSTN gateway is connected and accessible and that at least one PSTN line is connected to line port L1 on the rear panel of the gateway A PSTN line must be connected to port L1 using a customer provided telephone cord Before you call your technical support representative contact your service provider to verify that the PSTN lines are working as expected for example loop start signaling is required 3of5
26. the command prompt type ipconfig all Look for the IP address in the list of displayed information 6 Select the Next softkey The Upgrade Settings menu displays the software components included in the load 26 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 10 11 12 Set Management Select the Next softkey The Upgrade Options menu displays two options for performing the upgrade e Clean Database When selected the software is upgraded and all user configurable settings and system configuration data are erased the settings revert to factory settings A CAUTION Do not select Clean Database unless you intend to erase all existing user and system configuration data e Upgrade all When selected the software on all telephones and analog gateways belonging to the same network as the telephone mentioned in Step 1 are upgraded If you do not select this option the software load on your telephone only is upgraded If you want to erase all existing user and system configuration data that is return the telephone and or system to factory configured settings select Clean Database on the Upgrade Options menu or press 1 on the dialpad The option is selected If you want to upgrade all of the telephones and analog gateway s in the network select Upgrade all on the Upgrade Options menu or press 2 on the dialpad The option is selected Select the Next softkey When you are prompte
27. the same network address space Verify the following items by viewing Set Details on the Main menu e Are all one X Quick Edition devices running the same or compatible software versions e Do all devices belong to the same network address space If required see To re assign a telephone to a different network address space and or network on page 75 e Do all peers belong to the same one X Quick Edition site When you install a Quick Edition IP telephone you can choose to have the telephone join an existing network or create a new network Unless the telephone is the first telephone to be installed you should have the telephone join the existing network To determine to which network a Quick Edition IP telephone belongs look up the site identifier which is displayed in the Site field under Set Details All peers making up the same network have the same site identifier and name If required see To re assign a telephone to a different network address space and or network on page 75 to enable the telephone to communicate with existing peers Press the Speaker 2 button Use the Volume Control buttons to set the volume to an audible level If you do not hear a dial tone contact your sales representative You can have a maximum of nine Speed Dial button assignments If all assignments are in use delete at least one entry before attempting to add a new entry See Cannot make an external call below Verify t
28. the tasks of configuring a large number of individual one X Quick Edition networks For example you can use the Multisite Provisioning Tool to push software upgrades to the devices making up one or more one X Quick Edition networks 16 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Chapter 2 Configuring the System Set Management System options let you manage the telephones that can be accessed through the Corporate directory Sets Adding a Telephone to the System You can simply connect the telephone to the LAN Through SIP based P2P discovery protocols the telephone will discover its peers join the network assign itself an extension number and enter itself into the Corporate directory You will be prompted to enter a name comma separated last and then first name To view information about a Quick Edition IP telephone 1 2 At the telephone press the Options gt button Select Set Details on the Main menu or press the indicated dialpad key The extension number name version number of the software load and site identifier are displayed Select the Ext softkey or press the indicated dialpad key The extension number name IP address and MAC address are displayed Select the Back softkey to display the previous menu or press the Phone Exit gt button to clear the display area i Tip To view options that are displayed on the next or previous telephone display sc
29. with a media player that supports the G 729a CODEC Users may listen to the voicemail recording by opening the audio file using the media player For more information see Playing an Audio File Attachment on page 80 For information about how to configure and enable this feature see Supporting E mail Notification of Voicemail on page 42 Web based System Administration If your telephones are connected to the same network as the administration computer you can configure system wide options using the web based administration interface The web based administration interface can be accessed using the web browser on the computer see To access options using the web based administration interface on page 7 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 23 Chapter 2 Configuring the System Teleworker Application Using the teleworker application a remote user can connect a telephone to a high speed Internet connection at any remote location and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system Note To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is required For information about how to configure and use the teleworker feature see Extending Services to Remote Users through the Teleworker Feature on page 60
30. zero redirect 54 Auto Attendant options web based interface creating new configuration 58 deleting configuration 59 disable default 2 2 a a 08 60 specifying operator extension for zero redirect 55 viewing or editing configuration 56 Cc Call forwarding rules creating forgroup 33 Avaya one X Quick Edition Release 3 0 0 System Administration Guide Index viewing or creating oaoa a a 31 CODEC formats aooaa a a 39 Communication Manager CM 15 44 Custom greeting for Auto Attendant feature 59 D Date and Time options button a ao aooaa 34 Device removing from network 20 reset to factory default 20 DHCP server usingonLAN 1 23 Dialing patterns creating CUS OM o 5050s 38 examples oo 38 OVBIVIBW o aa a a 38 Dialing Rules options creatingcustom a aoao a 5504s 38 deleting custom a a aoaaa a o 38 dialing patterns a 38 viewing or editing 38 DNS server using on LAN 22 E E 164 telephone numbers 45 Email notification of voicemail enabling audio file attachment 42 enabling forwarding of audio file 23 enabling SMTP through telephone buttons 43 enabling SMTP through web based interface 43 overvieW 2 1 ee 42 playing audio file at
31. AVAYA Avaya one X Quick Edition Release 3 0 0 System Administration Guide 16 601412 Release 3 0 0 November 2006 Issue 1 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http support avaya com and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not
32. Gateways Document No 16 601415 or Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document No 16 600793 Accessing System Options To access system options through the web based administration interface a computer with a web browser must be connected to the same network address space as your telephones Vv 4 X Tip To access the options associated with a specific telephone using a web browser see Appendix A Web based User Options on page 77 Refer to Appendix B Options Menus on page 83 for a list of Web based and telephone interface configurable system options A CAUTION Password protection is required to prevent unauthorized users from changing system options If you are the person who manages system wide options change the existing administration password to a password that is known only by you To access options using the web based administration interface To log in to the web based System Options interface use the IP address of any telephone listed in the Corporate directory as the Uniform Resource Locator URL in your web browser To determine the IP address of a telephone press the key and then the Page Right button Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 7 Chapter 1 Technical Overview After you switch to the System Options login page the password that you enter is encrypted before the information is sent to the system Refer to page Security on
33. Network When your one X Quick Edition network can be accessed by callers on a SIP network you can arrange to invoke the Auto Attendant feature whenever the number associated with a SIP identity is called In this case the number of calls the Auto Attendant feature can answer depends on how many SIP identities have been configured e When acall from the SIP network is forwarded to a SIP identity that belongs to a single telephone a maximum of three or four calls from the SIP network can be answered simultaneously depending on the maximum number of active calls the telephone can handle three for 4610 SW IP telephones and four for 4621 SW IP telephones e When a SIP identity is associated with a group of telephones the capacity increases and is directly proportional to the number of telephones in the group and the number of active calls each telephone can handle To configure the Auto Attendant feature to answer calls from a SIP network see To assign a SIP identity on page 51 Specifying the Designated Operator Extension You can choose the telephone that you want to designate as the operator extension Initially the telephone at extension number 200 receives these redirected calls When a call is forwarded to the operator extension but remains unanswered the call forwarding rules on that telephone ultimately determine how the call will be handled 54 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November
34. P identity through the web based administration interface Ensure that the Auto Attendant feature has been enabled for the identity see To assign a SIP identity on page 51 1 of 2 72 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 A Word about IP Addresses Table 2 Avaya one X Quick Edition System Problems and Solutions continued Problem Symptom Suggested Solution s Paging Not all of the telephones in a paging zone are receiving announcements Voicemail Callers cannot leave voicemail because the storage area is full Email Notification of Voicemail Voicemail messages are not being forwarded to an e mail account If the telephone in question is in use while you make the announcement the announcement is suppressed on that telephone this is normal Verify that the telephone in question has been added to the paging zone see To add a telephone to a specific paging zone on page 19 Verify that the telephone in question is on hook and that the do not disturb feature is disabled see Enabling Disabling the Do Not Disturb Feature in the Avaya one X Quick Edition Telephone User Guide When a Voicemail inbox is full callers hear a message indicating that Voicemail storage has been filled and no more messages can be saved To avoid this situation users are encouraged to delete voicemail messages on a regular basis Access the Network Option
35. PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya one X Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrinkwrap License SR With respect to Software that conta
36. Quick Edition IP Telephones Problem Symptom Telephone does not power on after connecting it to the LAN Telephone does not become active immediately after a power interruption Telephone does not display the option to join an existing site when connected to an existing network Suggested Solution s Verify that the telephone is receiving power through the Ethernet LAN connection e Verify that the switch or router to which the telephone is connected supports 802 3af PoE If all other connected Quick Edition IP telephones exhibit the same problem the switch or router may need to be replaced e Ifthe LAN is not 802 3af PoE enabled it is your responsibility to provide a suitable inline power supply You can order an Avaya PoE injector Part 1151B1 to power the telephone e Check the Ethernet LAN connection to the telephone to ensure that it is properly connected If required swap the cable to determine whether the cable is defective If you can determine that power is being supplied to the telephone the display area or any of the indicators on the front panel of the telephone are lit but the telephone still does not become operational report the problem to your technical support representative Allow a few minutes for the telephone to initialize if the telephone became unplugged from the LAN or experienced a power interruption When a telephone is connected to the LAN for the first time it searches for P2P peer
37. You can create groups of telephones to help simplify administration tasks and enable the selection of certain telephones For example you can configure all of the telephones in a group to ring at the same time given an incoming call the call can then be answered using any of the telephones in the group This type of configuration is useful to support customer service groups technical support groups help desks and so on When you configure a group of telephones you have the option to define group dialing rules for the group Group dialing rules either enable or prevent users from dialing certain types of calls Group dialing rules contain dialing patterns which identify the specific sequences of numbers that group members may dial When a call to a group goes unanswered the group call forwarding rules that you specify take effect For example you can choose to forward the call to a single extension number where the call can either be answered by a person or handled by voicemail or the Auto Attendant according to the configuration of that telephone A call cannot be forwarded from one group to another group Note Groups are created and administered only using the System Options web page of the Multi Site Provisioning Tool MPT Creating a Group and Adding Members You can create groups without adding members right away The settings associated with a group can be edited at any time A maximum of nine groups each having a maximum o
38. address specification if required A teleworker client telephone cannot act as a teleworker server The teleworker server host IP address must belong to a telephone or PSTN gateway on the one X Quick Edition network No Server message specify the teleworker server host IP address Not Authorized message the teleworker server host IP does not recognize the client Verify the Add Extension programming The teleworker server host has uploaded new software to the client telephone The configuration will take effect when the client telephone is restarted Press the OK softkey to restart The teleworker server host is occupied with connections to two other client telephones and cannot accept a third Supply each teleworker with a different teleworker server host IP The connection request timed out Verify your Internet connection Verify that the router and firewall have been configured to pass P2P packets through a VPN tunnel Verify that the teleworker server host is connected to the one X Quick Edition network However with the physical connection working properly the teleworker client telephone will contact another teleworker server host for a connection automatically The message may be sent after a No Response message to the client telephone by a teleworker server host that was unable to acknowledge a previous connection request If someone unplugs a Quick Edition IP telephone that is acting as the teleworker server for
39. ange a dial plan using a web browser 1 2 3 4 5 Log in to the System Options interface On the System Options menu select Dial Plan Click Change Dial Plan on the View Dial Plan Settings dialog box Make your changes keeping the auto attendant range within the extension range Click Validate Note Any change to the dial plan may result in a change to the gateway incoming lines configuration If you had modified the Forwarding option it will return to the default OPERATOR Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 37 Chapter 2 Configuring the System Dialing Rules Specifying Patterns for Dialing Rules Dialing patterns provide a way for you to describe a specific sequence of key presses that the one X Quick Edition system can recognize and process in a certain way These patterns when added to a group dialing rule see Defining Group Dialing Rules on page 31 either allow or prevent users from making certain types of calls To view dialing rule patterns 1 2 Log in to the System Options interface On the System Options menu select Dialing Rules To create a custom dialing rule pattern OV PQ NS 6 Log in to the System Options interface On the System Options menu select Dialing Rules Click Create Rule In the Rule Description field type a description of the rule In the Pattern field type a rule pattern The pattern must be a numeric string Th
40. ation Guide Document No 16 601414 To configure a global analog gateway see the Avaya one X Quick Edition Configuration Guide for Global Analog Gateways Document No 16 601415 or Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document No 16 600793 Supporting Telecommuters The Teleworker Application lets a worker at any remote office connect a telephone to a high speed Internet connection and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 13 Chapter 1 Technical Overview Note To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is required For information about how to configure and use the teleworker feature see Extending Services to Remote Users through the Teleworker Feature on page 60 Figure 3 Teleworker over Internet VPN Ext 203 Ext 205 Figure 4 Teleworker over WAN Ext 203 Ext 205 14 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Typical Network Configurations SIP VoIP Interoperability The Session Initiation Protocol SIP service provider feature supports interoperability with certified SIP based VoIP service provider networks and with the Avaya Communication Manager CM gat
41. ation you provide about your network 44 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Service Provider Note The SIP proxy server must support INVITES Re INVITES basic response codes and SDP session media negotiations throughout the life cycle of the call Consult your service provider to obtain information about the service provider SIP network Your service provider may give you information that is similar to all or some of the information shown below Proxy sip sipexample com Port 5060 Registrar sip sipexample com Port 5060 Session Border Controller outproxyhost sipexample com Domain sipexample com Realm auth_domain sipexample com 1 If the SIP servers in the service provider s network have backup configurations known as redundancy based on a Domain Name System DNS algorithm DNS service DNS SRV records will be used to specify the location of a specific SIP server In this case you must set the proxy port number to 0 In addition your service provider determines which E 164 telephone numbers to assign to your network These numbers are needed to support communications between your telephones and the SIP devices on the service provider s network Service providers require you to assign SIP identities usernames and passwords to the devices on your company network so that calls coming in through the SIP network can be mapped and delivered to a specific te
42. client telephone to the local LAN Note The LAN at the remote office must be equipped with a router that forwards traffic to the one X Quick Edition network through a VPN tunnel The teleworker client telephone at the remote office attempts to connect to one of the devices on the one X Quick Edition network to establish a teleworker session One of the telephones or PSTN gateways on the one X Quick Edition network will act as a teleworker server to authenticate the teleworker client and establish the session Note You can view the status of the connection in the display area of the teleworker client telephone The information is updated dynamically as the connection status changes For more information see To view the connection status of the teleworker client telephone on page 64 7 To enable teleworker mode on the telephone select Teleworker on the User Options menu 8 Select Mode on the Teleworker menu Select the Chg softkey to enable or disable teleworker mode 10 Press the Phone Exit gt button to clear the display area After a session has been established the teleworker client telephone operates as if it were connected to the one X Quick Edition network directly Adding a teleworker client to the network from a remote location There are two procedures involved in adding a teleworker client from a remote location e programming at the one X Quick Edition network locally and e configuration and programming a
43. d select your ringer tone 8 Call Waiting Tone Enable and disable the call waiting tone 9 Contrast Level Adjust the contrast level of your telephone display 10 Teleworker Enable to connect your Quick Edition IP telephone to a high speed Internet connection and access the Corporate directory Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 83 Appendix B Options Menus Table 4 Telephone Options Web Interface Menu Change Password Enter existing password enter new password and confirm new password Home Call Forwarding Enable disable and modify call forwarding settings Do Not Disturb DND Enable and disable audio notification for incoming calls Speed Dial Create modify and delete personal speed dial numbers Caller s Logs Incoming Calls View details Clear and Reset Missed Call Counter Dialed Calls View details and Clear Log Terminal Settings Name Change name Set Optional Features View e mail Fwd Teleworker and WebAdm Sys Options Voice Mail Teleworker Options Zero Redirect Enable and disable Operator redirect and enter the number to which a call will be redirected SMTP Settings Working Mode Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port for support of e mail notification of voice mail Disable Worker or enable Teleworker teleworker
44. d to a Speed Dial button Click a vacant square to add a speed dial assignment Caller s Log Page Options The Caller s Log page displays a list of incoming calls and a list of dialed calls Refer to the Avaya one X Quick Edition Telephone User Guide for feature details e Click Clear Log to clear the Incoming list or dialed calls list e Click Reset Missed Call Counter to clear the counter that records the number of unanswered ignored calls e Click Clear All Logs to resets both lists and the counter of missed ignored calls Terminal Settings Page Options The Terminal Settings page displays the Corporate directory name that has been assigned to the telephone and also provides registration information for telephone features For general information about the names associated with telephone extension numbers see Editing Your Name in the Corporate Directory in the Avaya one X Quick Edition Telephone User Guide For information about special features see Viewing Registration Information for Optional Features on page 22 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 79 Appendix A Web based User Options Click Change in the Terminal Settings dialog box to change the name that has been assigned to the telephone extension number Voicemail Options The voicemial page displays information about the designated operator see Enabling Disabling Zero Redirect on page 80 and provides
45. d to start the upgrade process select the Yes softkey A progress message is displayed When the process completes the telephone restarts At the administration computer exit the installer program Language Packs The software on each Quick Edition IP telephone includes languages for the telephone user and system interfaces Language packs will provide languages to the web interfaces auto attendant prompts and voicemail prompts to match those already selected for the system and user interfaces on the devices 1 a fF wo DN Insert the software and documentation CD ROM into the drive on a computer that can access the one X Quick Edition devices The language wizard will auto run Select a language from the drop down list Read the Software License Terms and click Agree Click Next after confirming that you have satisfied the Check list Enter the IP address of any device in the one X Quick Edition network You can change the language for that single device or select Upgrade ALL devices to update languages on all telephones in the network Enter the Quick Edition system administration password and click Next Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 27 Chapter 2 Configuring the System Click Next to start the TFTP server Select the language to use for your telephones from the drop down list and click Next Confirm the update settings and click Next 10 Click Start The wizard wi
46. e following special characters can be used in the pattern e matches any digit and any number of digits to follow e is a wildcard character that mtaches any single digit in that specifc position For example to create a dialing pattern to match a 1 800 number in an area that uses the Click Submit The new rule is added to the Rules list To delete a custom dialing rule pattern 1 2 3 4 Log in to the System Options interface On the System Options menu select Dialing Rules Click Delete Rule The Delete Rule dialog box is displayed From the Delete Rule drop down list select the rule that you want to delete You cannot delete the default dialing rules 38 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Networking Options System Networking Options Adjusting Audio Bandwidth Settings Audio quality may be improved by adjusting the audio bandwidth and or enabling priority tagging on the one X Quick Edition network The COder DECoder CODEC used to encode the audio path either G 711 or G 729a can be selected through the web based administration interface By default the audio path is encoded using the standard G 711 64 Kops CODEC and G 729a 8 Kbps is negotiated automatically if required to support calls initiated at the far end Note The G 729a CODEC is also used to store Voicemail data You can specify an audio quality setting for the entire network The high set
47. e Notification Click Submit Log out Service Provider Configuring Interoperability with a SIP VoIP Service Provider Certified SIP VoIP service provider options can be configured through the web based administration interface This feature supports internetworking with the Avaya Communication Manager CM gateway and a SIP Enablement Services SES server For example a CM S8300 media server module installed in a G700 media gateway is capable of running SES edge and or home server applications Note To configure SES CM to support a one X Quick Edition network see Configuring SIP Trunking to Quick Edition on CCS SES and CM Document No TSS 000001 To configure a one X Quick Edition network to operate with an SES CM system see Configuring a one X Quick Edition Network to Interoperate with CCS SES and CM Document No TSS 000002 Both documents can be downloaded from the Avaya Technical Support web site http support avaya com QuickEdition To support SIP interoperability the telephones on your company network may be connected to the service provider s network directly or through a Network Address Translation NAT device as shown in Figure 2 SIP Service Provider Configuration on page 11 When the one X Quick Edition network is connected through a NAT device a Session Border Controller SBC must be present on the service provider s SIP network Your service provider will configure the SBC properly based on the inform
48. e X Quick Edition device one by one until all possibilities are exhausted This process is cyclical and may be repeated indefinitely in order for the teleworker client telephone to establish a teleworker session Configuring the Teleworker Application You can add a teleworker client telephone to the one X Quick Edition network locally or from a remote office Adding a teleworker client to the network locally Connect the new factory configured telephone to the one X Quick Edition network Add the telephone to the LAN see page Adding a Telephone to the System on page 17 2 3 Move the teleworker client telephone to the remote office 4 At the remote office configure a VPN tunnel to the company one X Quick Edition network Refer to the manufacturer s documentation to configure the VPN Ask your LAN administrator to configure complementary VPN settings at the company office to enable access to the one X Quick Edition network 5 Verify that the VPN tunnel is operational For example if the one X Quick Edition network and certain company resources such as a file server or web server both use the same network address space use a client application at the remote office for example an FTP client or web browser to access the company file server or web server Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 61 Chapter 2 Configuring the System 6 At the remote office connect the teleworker
49. e name refer to the Avaya one X Quick Edition Telephone User Guide Changing the Paging Zone Assigned to a Telephone The paging feature can be used to broadcast an announcement to a predefined zone of telephones All persons in the paging zone hear the broadcast unless they are on an active call The general zone includes all telephones on the network as well as any external paging equipment connected to the External Paging jack of a PSTN gateway Members of the general zone cannot be changed however any telephone can be configured to belong to one additional zone To add a telephone to a specific paging zone 1 Access the System Options web page The Set Management list is displayed 2 Inthe Name column click the name associated with the telephone that you want to configure The Set Details dialog box is displayed Click Change Details The Edit Set Details dialog box is displayed Select a zone from the Page Zone list The telephone will be added to the selected zone Click Submit Resetting a User Password You can reset a user s user options and voicemail passwords to the default password 12345 After you reset the password advise the user to change the password see the Avaya one X Quick Edition Telephone User Guide To reset a user s passwords using a web browser 1 Access the System Options home page The Set Management list is displayed 2 Inthe Name column click the Corporate directory name of the telephone on w
50. ed the teleworker client telephone has connected to the teleworker server host successfully and can access the remote one X Quick Edition network The teleworker server host IP address is also displayed in the display area 4 Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area vi y a Tip For additional information related to troubleshooting connectivity problems see Chapter 3 Troubleshooting APN A 64 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Chapter 3 Troubleshooting Avaya Quick Edition IP telephones are relatively trouble free This chapter provides helpful troubleshooting information and basic troubleshooting charts that walk you through resolving problems Basic Troubleshooting for Telephones If you cannot resolve a problem on your own contact your technical support representative see Contacting Technical Support on page 75 NS A Tip y If the suggestions given below do not resolve the problem power cycle the telephone by disconnecting the PoE LAN connection or switching off local power to the telephone and then reconnecting the telephone or power source There will be a slight operational delay when you power cycle the telephone Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 65 Chapter 3 Troubleshooting Table 1 Basic Troubleshooting Procedures for
51. ed to them are received The e mail message contains call header information including the caller name if available caller number and the time and length of the call The e mail message also contains an attached audio file having a recording of the voicemail message Note See Email Notification of Voicemail on page 23 for information about the audio file format The information associated with the call is sent to a Simple Mail Transfer Protocol SMTP recipient Specifically SMTP is used to send e mail messages from voicemail on a telephone to an SMTP server which in turn forwards the e mail messages to the specified user s e mail address There are two parts to configuring the email notification of voicemail feature 1 Enable SMTP on the one X Quick Edition network which enables a telephone to forward e mail messages from voicemail on the telephone to an SMTP server You can specify the IP address of the SMTP server using a web browser or buttons on a telephone as described in the procedures below By default the IP address of the SMTP server host is set to 0 0 0 0 and the TCP IP port on which SMTP communications is assumed to take place is port 25 In most cases only the IP address has to be changed 2 Enable the feature and specify the e mail address of the person to whom notification will be sent This can only be done through the web based User Options interface as described in the procedure below The audio component o
52. edure to reset the device to factory defaults connect the device to the LAN and it will join the network Modifying Telephone Network Address Settings You can specify the IP address of a telephone the network mask of the IP address and optionally the IP addresses of a default IP gateway and Domain Name System DNS server if they reside in the one X Quick Edition network address space When you change the IP address of a telephone the new IP address is kept by the telephone through subsequent power cycles This kind of IP address is said to be static Any changes to network addresses are automatically communicated to all of the one X Quick Edition devices A CAUTION It is not usually necessary to configure network options Do not change any network address settings unless you have advanced network knowledge These capabilities are offered if required to support multi branch network installations Before you begin obtain IP addresses for the required network configuration To change telephone network address settings using a web browser 1 Log in to the System Options interface 2 Inthe Name column click the Corporate directory name of the telephone that you want to configure The Set Details dialog box is displayed Click Networking The Network Settings dialog box is displayed Click Change Details The Edit Network Settings dialog box is displayed To assign a static IP address to the telephone enter an unused IP addre
53. emoving extension number 20 Reset extension to factory default 20 Rules group dialing 31 36 S Service Provider options web based interface adding service provider configuration 49 assigning SIP identity Jl configuration option descriptions 50 deleting configuration 51 deleting SIP identity 0 52 OVErVIEW a e a e e a a aa iE ai a 44 viewing or editing configuration 50 viewing or editing SIP identity oe Set Details viewing 2 ns Set Management options Options button changing extension number 17 removing extension number 20 resetting user password 19 SUMMA 17 upgrading software load 26 Set Management options web based interface changing network address of telephone 21 removing extension 2 20 resetting user password 19 specifying operator extension 55 upgrading software loads 25 SIP Enablement Services SES 15 44 SIP identity assigning to P2P extension numbers 51 deleting s sa ea ic ee ca 52 OVENVIEW vos on oa oa e a a e a a 45 viewing or editing 52 SIP internetworking configuring 505 2 50084 49 planning fOr s s s as e 2 eee ee eee 46 SIP network placing call to 52 SIP service provider internetworking
54. endant configuration to handle all incoming calls you specify the global option for the incoming extension 48 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Service Provider To enable all telephones connected to the network to make outgoing calls you assign the same SIP identity to those telephones see To assign a SIP identity on page 51 To make configuring outgoing calls easy the global option lets you select all of the telephones on the network In summary you would specify information similar to the following values when you create the SIP identity where the Global setting refers to the Auto Attendant configuration assigned to the incoming PSTN line SIP Identity 1715557600 Password 12700 Member Outgoing Calls Global Member Incoming Calls Global After you configure the telephones to interoperate with the service provider s SIP network one of the telephones on the network will register to receive all incoming calls and another telephone will register to forward outgoing calls on behalf of all other telephones on the network Registration takes place automatically on a continual basis You can specify how often telephones register with the SES server for example every 3600 seconds Configuring SIP Interoperability Configuring SIP interoperability involves four steps 1 Obtaining information from your service provider such as SIP identities the fully
55. er to receive all incoming calls and one of the other telephones on the network will register to forward outgoing calls on behalf of all other telephones on the network Registration takes place automatically on a continual basis You can specify how often telephones register with the SIP registration server for example every 3600 seconds Case B Everyone has a Direct Line When everyone has a direct line you need to assign a unique SIP identity to each telephone see To assign a SIP identity on page 51 In this case each telephone handles its own incoming and outgoing calls To configure SIP interoperability in this case you would specify information similar to the following when you create the SIP identities SIP identity 1715557654 1715557655 1715557656 Password 12000 12001 12002 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 47 Chapter 2 Configuring the System Member Outgoing Calls 201 202 203 Member Incoming Calls 201 202 203 After you configure the telephones to interoperate with the service provider s SIP network each telephone will register with the SIP registration server to receive its own incoming and outgoing calls Registration takes place automatically on a continual basis You can specify how often telephones register with the SIP registration server for example every 3600 seconds Case C Incoming Calls are Routed to a Group It is possible to rou
56. ering a name e Select the Next softkey 6 To change the prompt that is played when the selected configuration is invoked e Select Prompt on the AA Details menu or press the indicated dialpad key and then perform one of the following actions e To select the default greeting select Default on the Select AA Prompt menu or press the indicated dialpad key e lf you recorded a custom greeting or intend to record a custom greeting see To record a custom greeting on page 55 press the indicated dialpad key to select the appropriate greeting 7 To assign or remove an association with a PSTN gateway e Select Gateway on the AA Details menu or press the indicated dialpad key The Select AA Gateways menu displays the extension number of all PSTN gateways connected to the one X Quick Edition network If a PSTN gateway is associated with the selected Auto Attendant configuration its extension number is displayed with a check symbol Extension numbers displayed with an X symbol are not associated with the selected Auto Attendant configuration e Select the Line Feature button beside the extension number of the PSTN gateway that you want to associate with the Auto Attendant configuration or press the corresponding key on the dialpad Note If the PSTN gateway that you selected was associated with a different Auto Attendant configuration that association is removed automatically Creating a Custom Auto Attendant Config
57. eway and SIP Enablement Services SES server For example a CM S8300 media server module installed in a G700 media gateway is capable of running SES edge and or home server applications To support SIP interoperability the telephones on your one X Quick Edition network may be connected to the service provider s network directly or through a Network Address Translation NAT device such as a VoIP gateway or router For more information see Configuring Interoperability with a SIP VoIP Service Provider on page 44 Note To configure an SES CM system to communicate with a one X Quick Edition network see Configuring SIP Trunking to a one X Quick Edition Network on CCS SES and CM Document No TSS 000001 and Configuring a one X Quick Edition Network to Interoperate with CCS SES and CM Document No TSS 000002 Growing Your Network In a small office a single network serves the local user community Users have telephones and can call each other by dialing an extension number from the Corporate directory PSTN lines may be connected to the network through one or more PSTN gateways To place external calls to the PSTN users must dial the 9 prefix 9 by default but flexible before dialing the PSTN number External calls are routed via PSTN service provider trunks PSTN lines Calls to and from a SIP VoIP network are supported through the SIP interoperability feature To place external calls to a SIP network users must dial the
58. f 10 members is supported To create a group of telephones 1 Log into the System Options interface 2 Onthe System Options menu select Groups The Groups list is displayed Initially no group information is available because no groups have been defined 3 Inthe upper right corner of the dialog box click Add Group The Add Group dialog box is displayed 4 Inthe Group Name field type a meaningful name for the group In the Extension field type an extension number that can be used to ring all members of the group The number must be in the system DN range Note You cannot assign the same extension number to more than one group 6 Click Submit The new group is displayed in the Groups list 30 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Creating and Managing Telephone Groups To view or edit group settings 1 Log into the System Options interface On the System Options menu select Groups The Groups list is displayed 3 Inthe Group Name column click the name of a group The View Group Details dialog box is displayed To add members to an existing group 1 Inthe Group Name column click the name of a group to which you will add members 2 With the View Group Details dialog box on display click Members 3 Click Change Details A list of all of the telephones in the network is displayed 4 Select the corresponding check box in the Members column to add a member 5 Click Submit T
59. f available a SIP VoIP network dial 8 followed by the SIP network number When you select another region and reset the dial plan the extension numbers emergency operator PSTN and SIP codes will change to the default numbers for the region Note When you change the system region you must reset the dial plan See Changing the System Region Settings on page 29 36 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Dial Plan Because the dial plan is configurable you can then specify your choice of access numbers or extension numbers for the following services local telephones extension numbers can be from one to six digits long in the range that you specify local Auto Attendant configurations extension numbers can be from one to six digits long in the range that you specify a range that is within the extension number range the PSTN the default access number can be reassigned a SIP service provider network the default access number an be reassigned help during an emergency a specific number can be programmed local extension numbers used to identify analog gateways specific numbers can be programmed A change to the dial plan may mean that some manual configuration is required for the following features Auto Attendants Zero Redirect call forwarding speed dials personal directory group members the group DN will be correct SIP Option table TTI Option table To ch
60. f the voicemail message is sent as an audio file attachment when you enable the feature To play the audio file attachment see Playing an Audio File Attachment on page 80 42 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Networking Options Before you begin obtain the host IP address and port number of the SMTP server If the SMTP server does not reside in the one X Quick Edition network address space the one X Quick Edition network must have a route to the SMTP server You must also obtain the e mail address to which e mail notifications will be sent To enable SMTP using a web browser 1 O a S o 7 Log in to the System Options interface see To access options using the web based administration interface on page 7 On the System Options menu select Networking The View SMTP Server dialog box is displayed Click Change Details The Edit SMTP Server dialog box is displayed Select Enable SMTP In the Server Address field type the IP address of the SMTP server host If your network uses a different IP port number for SMTP communications specify the port number in the Server Port field Click Submit To enable SMTP through telephone buttons oa Fw NHN gt N 10 Using any telephone connected to the network display the System Options menu Select Network Options on the System Options menu Select SMTP Settings on the Network Options menu Select the On softkey
61. gging or enable priority tagging of the data which causes the telephones to replace the priority tags received on their PC ports with the value that you specify Note Priority tagging on teleworker client telephones is disabled Priority tagging can be configured only when teleworker mode is disabled If you decide to use one X Quick Edition priority tagging you do not have to configure the ports on supporting Ethernet routers or switches in any special way When priority tagging is enabled the VLAN identifier is set to 0 which means that one X Quick Edition devices will accept any VLAN identifier that is currently assigned to the ports on your LAN routers and switches Simply verify that all one X Quick Edition devices are included in the same VLAN 40 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Networking Options A CAUTION Before you enable priority tagging for the PC port on a Quick Edition IP telephone verify that the device connected to the PC port supports 802 1pQ tagging A computer may be connected to the PC port to enable priority tag settings If the network interface card on the computer does not support 802 1pQ tagging make sure that the PC port setting is explicitly set to disabled before enabling priority tag settings for the LAN port We strongly recommend that you do not change the PC port setting from disabled to enabled or pass through as this wo
62. guring audio bandwidth 39 configuring email notification 42 Network typical configuration 10 Next hop router routing telephone traffic to 22 O Operator extension specifying 54 Options button summary of menuitems 85 telephone menuitems 83 Options web summary of menuitems 84 86 Overview system options T TEle pNONG ss cara ci Bie QA a 5 web based User Options interface 77 P Paging zones assigning telephone to 19 Password changing administration through buttons g default administration 8 36 for accessing system options 9 resetting user through buttons 19 resetting user through web based interface 19 Patterns creating fordialingrules 38 Peer IP for teleworker nonoo 2 2 aes 61 Performance recommendations 12 Priority tagging configuring through web based interface 40 overvieW e g a eon a y a E y Gaa a Aa 40 PSTN gateway assigning auto attendant to 53 associating auto attendant configuration with 57 removing auto attendant association 57 November 2006 removing extension number 20 Q Quality of service enabling 40 R Registration information for special features 22 Removing extension when telephone is defective 20 R
63. hat the handset is securely connected Use the Volume Control 4 buttons to set the volume to an audible level If your network includes a PSTN gateway verify that the PSTN line s managed by your service provider are securely connected to the gateway through customer provided telephone cords 20f5 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 67 Chapter 3 Troubleshooting Table 1 Basic Troubleshooting Procedures for Quick Edition IP Telephones continued Problem Symptom Suggested Solution s Telephone does not ring on an incoming call Information is not displayed in the display area The display area appears to be frozen and there is no dial tone Cannot reach the party at a known extension through the Corporate directory Cannot make an external call Use the Volume Control buttons set the ringer volume to an audible level From another telephone place a call to your extension to test the ringer volume after adjustment See Telephone does not power on after connecting it to the LAN above Check all connections to the telephone to ensure that it is properly connected and receiving power When a menu is not being accessed labels for the SDial Log Dir and Vmail softkeys are displayed at the bottom of the display area If a Back Exit or Done softkey is displayed instead select the softkey Alternatively press the Phone Exit gt button to
64. have the call transferred For example to reach someone named Mary Young a caller would press 1 to access the Corporate directory and then press the keys on the dialpad to enter the last name 96864 followed by the key If the caller does not respond to Auto Attendant prompts or dials zero the call is transferred to the designated operator Callers who use rotary or pulse telephones are redirected to the designated operator because rotary pulse telephones are unable to generate tones The system interprets this lack of tones as no response The Auto Attendant can play the default greeting all the time or you can record two custom greetings and manually switch the recording to play at different times For example you can use one greeting during the day when you are open for business and one when the office is closed You can define multiple Auto Attendant configurations per one X Quick Edition network You can use the Auto Attendant configuration that is supplied with one X Quick Edition or you can create and enable one or more custom Auto Attendant configurations Configuring the Auto Attendant Feature to Answer Calls from the PSTN The Auto Attendant feature can answer as many calls from the PSTN simultaneously as there are PSTN lines connected to the one X Quick Edition network One Auto Attendant configuration per PSTN gateway can be enabled Initially incoming calls on all PSTN lines connected to the PSTN gateway are routed to
65. he feature Playing an Audio File Attachment To permit users to play audio files when they arrive as e mail attachments you must download from the Avaya Technical Support site and install on each user s PC a free plug in for the Microsoft Windows Media Player The users PCs must be running Microsoft Windows XP or 2003 and have audio playback capability 80 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Introduction Note The plug in is not compatible with N editions of the Microsoft Windows XP operating system In addition the plug in requires that you install Microsoft DirectX 9 0c or later runtime software and the Microsoft Installer installation program DirectX is an addition to the Microsoft Windows operating system A link to the installation program and the plug in http support avaya com QuickEdition MediaPlayer is conveniently included in every e mail message Install the Microsoft Installer program and run the installation program once to install the plug in The installation program will remind you to download and install the required DirectX runtime software After the plug in has been installed and provided you installed the DirectX runtime software double clicking the WAV file attachment directly from within the e mail message will start the playback of the WAV file through the Windows Media Player Options on the Teleworker Options Page The Teleworker O
66. he fully qualified domain name of the proxy host is proxy example com a destination address of 5551002 proxy example com is used to route the call to the SIP network The DNS server on the telephone converts the domain name to a routable IP address If required you can specify the host IP address of the SIP proxy registrar server instead of a domain name when you create the service provider configuration 52 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Configuring the Auto Attendant Feature Configuring the Auto Attendant Feature Your one X Quick Edition network is equipped with a default Auto Attendant that answers calls to the one X Quick Edition network from the PSTN or a SIP VoIP network A different Auto Attendant configuration can be assigned to each PSTN gateway or SIP identity ly XH Tip The default Auto Attendant can be started from any telephone in the one X Quick Edition network by dialing the lowest number in the auto attendant extension range default is 500 however to reach someone who has a telephone on the network it may be faster to dial that person s extension number through the Corporate directory How the Auto Attendant Feature Works The Auto Attendant answers calls and instructs callers to dial the extension number enter the name of the person or press 0 to reach the operator A caller who does not know the extension number can use the dialpad keys to spell a name and
67. he group name Members Add and remove members Forwarding Enable and disable forwarding for the group Provide a number to which group calls will be forwarded Dialing Rules Add and remove dialing rules Change rule details Time amp Date Edit and save system time and date Gateways Details View PSTN gateway IP address software version connection status and MAC address Lines Select a PSTN line and view or change its loop length setting Music On Hold Enable or disable the playing of audio input Networking View or change IP address or network mask of PSTN gateway and or IP address of default IP gateway Dial Plan Extension ranges Emergency Code Operator Code PSTN Code and SIP Code are applied by default depending on the region specified at install Dialing Rules You cannot delete or modify the emergency extension external operator or VoIP E164 rules You can create a new rule that may be modified or deleted Networking SMTP Enable or disable SMTP define the SMPT server IP address and port Audio Bandwidth Select High or Low High provides a better quality voice transmission but with a higher bandwidth consumption VLAN Settings Select enable and priority or disable for voice traffic Select disabled or pass through or enabled and priority for data traffic Service Provider You can add a service provider with the following configuration components Domain Name Proxy Host Proxy Port Regi
68. he selected members are displayed in the View Group Members list To delete a group 1 Inthe Group Name column click the name of a group that you want to delete 2 With the View Group Details dialog box on display click Delete Group 3 Click Submit To change the name of a group 1 Inthe Group Name column click the name of a group for which you want to change the name 2 With the View Group Details dialog box on display click Change Details In the Group Name dialog box type a different name for the group Click Submit Defining Group Dialing Rules Dialing rules specify numeric dialing patterns that the system can distinguish and process in a certain way allow or disallow You can define any number of rules before you assign processing actions to them If you wish to restrict any calls you must define a dialing rule To view or create group dialing rules 1 Log into the System Options interface 2 Onthe System Options menu select Groups Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 31 Chapter 2 Configuring the System 3 With the View Group Details dialog box on display click Dialing Rules The View Group Dialing Rules list is displayed Initially the list is empty because no dialing rules have been defined Click Add Rule The Edit Group Add Dialing Rules dialog box is displayed From the Add Rule list select one of the following options Your choice determines which calls w
69. hich the password is to be reset The Set Details dialog box is displayed Click Reset Password The Reset User Password dialog box is displayed 4 Click Submit The user options and voicemail passwords are reset to 12345 To reset a user s passwords using the Quick Edition IP telephone 1 Display the System Options menu Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 19 Chapter 2 Configuring the System 2 Select Set Management on the System Options menu 3 Select Reset Password on the Set Management menu 4 When you are prompted to reset the password to the default value select the Yes softkey 5 Select the Ok softkey The user options and voicemail passwords are reset to 12345 Removing a Telephone or Gateway from the System The following procedures remove a telephone or gateway from the system and free the associated extension number so that it can be reused Removing an extension number from the system prevents all telephones and PSTN gateways associated with the system from recognizing that extension number until it is re assigned The extension number may be re assigned automatically the next time a telephone is added to the one X Quick Edition network PAIE ais procedures will reset the device to factory default To reset the entire system complete the procedure for all devices including gateways The factory default network will prompt the administrator to enter a site name To re
70. ill be affected by the rule You can apply rules depending on region to e all calls placed to the emergency number select Emergency e all calls placed to an extension in the Corporate directory select Extension e all calls to the PSTN select External e all calls redirected to the designated Operator telephone select Operator e all calls to a SIP VoIP network select VoIP E164 6 Click Submit Note The options available to you may be different You can specify the dialing patterns to use in a rule and when you create a new dialing pattern a corresponding option is added to the Add Rule list For more information see Specifying Patterns for Dialing Rules on page 38 7 Perform one of the following actions e Select Allow to accept incoming and outgoing calls of the selected type e Select Disallow to refuse incoming and outgoing calls of the selected type 8 Click Submit The new rule is added to the View Group Dialing Rules list To delete a custom group dialing rule 1 With the View Group Details dialog box on display click Dialing Rules The View Group Dialing Rules list is displayed 2 Click Remove Rule Note The Remove Rule link is not available unless custom group dialing rules have been added to the View Group Dialing Rules list The Edit Group Remove Dialing Rule dialog box is displayed 3 From the Delete Rule From Group list select the rule that you want to delete 4 Click Submit 32 Avaya o
71. ing or intend to record a custom greeting see To record a custom greeting on page 55 press the indicated dialpad key to select the appropriate greeting A summary of the configuration settings is displayed 10 Select the Save softkey Deleting an Auto Attendant Configuration You cannot delete an Auto Attendant configuration when it is assigned to a PSTN gateway you must first assign a different Auto Attendant configuration to the gateway You cannot delete the default Auto Attendant configuration which is assigned to extension number 500 by default Note To select an Auto Attendant configuration for a PSTN gateway see Configuring the Auto Attendant Feature to Answer Calls from the PSTN on page 53 To delete a custom Auto Attendant configuration using a web browser 1 Log into the System Options interface On the System Options menu select Auto Attendant In the Extension column click the extension number of the Auto Attendant configuration that you want to delete The View Extension Details dialog box is displayed 4 Click Delete Extension Note The Delete Extension link is not available when the Auto Attendant configuration is assigned to a PSTN gateway You cannot delete an Auto Attendant configuration when it is associated with a PSTN gateway 5 Click Submit Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 59 Chapter 2 Configuring the System To delete a custom Aut
72. ins elements provided by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense The executable installer program described in the Upgrading Telephone Software chapter uses the nullsoft scriptable install system nsis sourceforge net by Nullsoft Inc Contents Chapter 1 Technical Overview 2 4 5 IDEFOCUICHON 64 444 450 4D dE RDO Re OO OO 5 System Features and Options 2 2 eee 6 Accessing System Options 4 7 Changing the Administration Password 9 About the Multisite Provisioning Tool lt lt l
73. isplay of this message e The second message prompts you to accept and optionally install the telephone s self signed security certificate If you do not accept the certificate the telephone refuses the connection When you accept the certificate the User Options login page is displayed If you choose to install the certificate the prompt is not displayed again Changing the Password You can change enable or disable the password through the User Options menu ona telephone The same password is used for voicemail and for user options To change the telephone and voicemail password 1 Click Change Password in the upper right corner of the User Options web page 2 Enter the current password the new password and confirm the new password 3 Click Submit 78 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Introduction Home Page Options The Home page displays call forwarding do not disturb and Speed Dial options Refer to the Avaya one X Quick Edition Telephone User Guide for feature details Call Forwarding Option Settings Click Change in the Call Forwarding dialog box to modify call forwarding option settings Do Not Disturb Feature Click Change in the Do Not Disturb DND dialog box to select the Enable Do Not Disturb option Speed Dial Assignments The dotted squares in the Speed Dial dialog box to display the name and extension or external telephone number that has been assigne
74. ister Expiry Time field type the amount of time that telephones wait between sending updates to refresh registration information for example 3600 The value is measured in seconds 4 Click Submit To view or edit service provider configurations 1 Log into the System Options interface 2 Onthe System Options menu select Service Provider The Configurations list is displayed When a service provider configuration exists the domain name associated with the configuration is displayed in the list 3 Click a domain name to access the associated service provider configuration settings The View Configuration Details dialog box is displayed 50 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 4 5 Service Provider If you want to edit the information click Change Details See above for field descriptions in the procedure To add a service provider configuration When you are finished click Submit To delete a service provider configuration 1 Dak ON Log in to the System Options interface On the System Options menu select Service Provider Click the name of the configuration that you want to delete in the Configurations list Click Delete Configuration The Delete Configuration dialog box is displayed Click Submit When you are prompted to confirm the deletion click Confirm To assign a SIP identity This procedure requires that you have already created a service provide
75. itself a unique address in the Zeroconf network address space Because the self assigned network address may not match the network address space being used by other P2P devices for example due to static IP address assignments the newly added telephone or PSTN gateway may not be able to communicate with those P2P devices e A telephone will find no P2P peers and as a result will create a new network when connected to the LAN e You will be unable to access the web based interface of the telephone using a PC connected to the LAN even when the telephone and PC share the connection to the LAN To resolve this type of issue see To re assign a telephone to a different network address space and or network below To enable telephones or PSTN gateways with manually configured static IP addresses to go back to requesting IP addresses from a DHCP server or assigning themselves Zeroconf addresses automatically at boot time you must change the static IP address of the telephone or gateway to 0 0 0 0 74 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Contacting Technical Support To re assign a telephone to a different network address space and or network 1 If the IP address of the telephone does not match the IP address space being used by other P2P devices change the IP address of the telephone to an unused IP address in the required network address space To determine the IP address of a telephone p
76. jor version upgrades can only be applied at an X 0 level For example version 3 0 can only be applied to a version 2 0 software load A version 3 2 software load cannot be applied directly to version 2 0 software without installing version 3 0 software first Note Avaya one X Quick Edition devices frequently check the software running on the network to determine whether all software loads are compatible If the major software version number of any software running on the network is not compatible for example one device has version 3 0 and one other device has version 2 0 the telephones having older build will display Mismatched software versions If the minor version number is not identical for example one device has version 2 2 and at least one other device has version 2 1 the telephones having older builds will display the software compatibility message Newer software available You cannot clear these notification messages the system clears them automatically when different software versions are no longer detected You can upgrade the software load on a single telephone or on all devices making up the one X Quick Edition network The software upgrade package must be installed on a computer that can access the one X Quick Edition devices that you want to upgrade When you start the installer program a Trivial File Transfer Protocol TFTP server is started on the computer Afterward selecting system options commands
77. k Edition Release 3 0 0 System Administration Guide November 2006 Set Management To view registration information for special features using a web browser 1 Login to the System Options web interface 2 Inthe Set Management Name column click the Corporate directory name of the telephone in question 3 Click Features The Set Optional Features Available column indicates whether a feature has been activated N A means the feature has not been activated To view registration information for special features using a Quick Edition IP telephone 1 At the telephone press the Options gt button 2 Select Opt Features on the Main menu 3 Select Email Fwd Options WebAdm Sys Options or Teleworker Options on the Feature List menu The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the Phone Exit gt button to clear the display area Email Notification of Voicemail When configured and enabled the email notification of voicemail feature sends e mail messages to alert users whenever new voicemail messages are received The e mail message contains call header information including the caller name if available caller number and the time and length of the call A recording of the voicemail message is created as a G 729a encoded audio file in WAV file format and the file is forwarded as an e mail attachment Note To play the audio file the user s PC must be equipped
78. lephone and or handled by the system wide Auto Attendant feature You can assign SIP identities through Service Provider options The one X Quick Edition system makes each identity that you assign available to any telephone in the network Consult your service provider to obtain SIP identities usernames and passwords for your telephones The user name is typically a telephone number For example if you have three telephones that have been configured to receive calls directly through a direct inward line your service provider may send you the following information one SIP identity and password per telephone SIP identity 1 1715557654 Password 12000 SIP identity 2 1715557655 Password 12001 SIP identity 3 1715557656 Password 12002 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 45 Chapter 2 Configuring the System Alternatively if one person receives all calls to the one X Quick Edition network and redirects the calls to the individual telephones manually your service provider would send you a single SIP identifier SIP identity 1715557600 Password 12700 SIP identities and passwords may be mapped to individual telephone extensions or group extensions When an individual telephone is assigned a SIP identity the telephone registers with the SIP proxy server on the service provider s network in order to handle both incoming and outgoing calls When a SIP identity is assigned to a gro
79. lephone do not specify the current year you must set the current year on your telephone manually The current year may need to be specified whenever your telephone goes through a power cycle The values that you specify in these procedures override the time that a gateway may derive from the PSTN Note The one X Quick Edition system does not make use of any date and time information that may be obtained from a SIP network If your one X Quick Edition system internetworks with a SIP network and not the PSTN you must set the date and time manually To change the system time using a web browser 1 Log into the System Options interface On the System Options menu select Time amp Date 3 Select Change Details in the View System Time area The Edit System Time dialog box is displayed In the Time fields enter the system time and select an AM or PM setting Click Submit 34 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Gateways To change the system date using a web browser 1 ar wn Log in to the System Options interface On the System Options menu select Time amp Date Select Change Details in the View System Date area In the Date fields enter the system date Click Submit To change the system date using a Quick Edition IP telephone 1 F oO DR D Using any telephone connected to the network display the System Options menu Select Date and Time on the System Opti
80. lers to dial an extension number If so see Case D Incoming Calls are Handled by the Auto Attendant Feature on page 48 46 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Service Provider Case A External Incoming Calls are Answered by a Receptionist If external calls to your company arrive on a single line to a receptionist who answers and redirects all incoming calls manually you need to configure one SIP identity that corresponds to the receptionist s extension number see To assign a SIP identity on page 51 The receptionist s telephone would be responsible for handling all incoming calls To enable all telephones connected to the network to make outgoing calls you assign the same SIP identity to those telephones see To assign a SIP identity on page 51 To make configuring outgoing calls easy the global option lets you select all of the telephones on the network In summary you would specify information similar to the following values when you create the SIP identity where extension number 200 belongs to the receptionist and the Global setting refers to all of the telephones connected to the network SIP Identity 1715557600 Password 12700 Member Outgoing Calls Global Member Incoming Calls 200 After you configure the telephones to interoperate with the service provider s SIP network the receptionist s telephone will register with the SIP registration serv
81. ll display a progress bar during the initialization of the upgrade process 11 Click Next 12 Click Next to Confirm update complete when the phones return to idle state and the gateways display a green LED 13 Click Yes in the Warning window 14 Click Close to exit the Language Setup Wizard System Localization You can select country and language settings that affect the language displayed in the interfaces the language in which Auto Attendant and voicemail prompts are played the default dial plan and the ringer and feedback tones generated by the system The following regions are supported e North America e United Kingdom e italy e Germany The following languages are supported e American English e British English e German e Italian e Canadian French System Language Settings The language settings procedures will change the system language and the telephone user interface Ul Refer to Language Packs on page 27 to change the voicemail and auto attendant prompts and web interface 28 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Localization To change system language settings using a web browser 1 ar wo Ph Log in to the System Options interface Select Localization in the System Options menu Click Change Details in the View System Language field Select the System Language from the drop down list Click Submit The language changes on all telephones
82. llowing URL http support avaya com QuickEdition Key Features and Benefits Avaya one X Quick Edition software is embedded in each telephone The system configures itself initially using default values at installation time and as new devices are added to the Local Area Network LAN All telephones connected to the same network participate in traffic routing call handling and other network related processes automatically As an option a one X Quick Edition network can be equipped with a PSTN gateway to enable access to traditional telephony systems Each telephone has its own software and system backup data so if one telephone fails the others continue to work providing embedded fail over and business continuity Avaya one X Quick Edition is ideal for offices having two to ten users scaling up to 20 users Installation is as simple as connecting the telephones to the existing company LAN Through SIP based peer to peer P2P discovery protocols the telephones discover each other establish a network assign themselves extension numbers build a Corporate directory and perform system configuration automatically Afterward the telephones maintain communications within their own private network Calls between the private network and the outside world can be made through a thin trunk interface analog gateway to the PSTN or through a direct or Internet connection via SIP to a Voice over IP VoIP service provider Telephone Features
83. load on your network consider enabling QoS on the network e Multicast IP traffic must be permitted on the LAN The default multicast address used by the one X Quick Edition system is 239 192 228 123 This is a limited scope address that is not routable over the public network Internet e The one X Quick Edition system supports IGMP v2 A number of higher end Layer 2 switches support IGMP snooping by default If the one X Quick Edition devices making up the network cannot communicate with each other turning off IGMP snooping on the switch may resolve the problem if the switch requires an IGMP querier to be present on the network but an IGMP querier is not available e f any one X Quick Edition devices are connected to a switch that runs the Spanning Tree Protocol STP configure the one X Quick Edition switch connections with Portfast also known as spantree start forwarding on a Cisco 1900XL Portfast enables the switch to go into a forwarding state almost immediately after it is powered on Adding an Analog Gateway Each analog gateway has four Foreign Exchange Office FXO ports that provide one X Quick Edition networks with access to the Public Switched Telephone Network PSTN through PSTN lines managed by your telephone service provider To install an analog gateway see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document No 16 600796 or Avaya one X Quick Edition G11 Global Analog Gateway Install
84. move a device from the system using a web browser 1 Access the System Options home page 2 Inthe Set Management list click Remove Extension 3 From the Extension To Remove list select the extension from the drop down list 4 Click Validate 5 When you are prompted to remove the extension click Remove Extension When the process completes a confirmation message is displayed on the device that had its extension number removed 6 Unplug the device from the network Connect the telephone to the LAN and it will join the network To remove a telephone from the system using a Quick Edition IP telephone 1 Using any telephone display the System Options menu Select Set Management on the System Options menu 3 Select Remove Extension on the Set Management menu The extension number of the telephone that you accessed is displayed 4 Perform one of the following actions e To remove the telephone that you accessed from the system select the Next softkey e To remove a different telephone enter the extension number of the telephone and then select the Next softkey 20 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Set Management 5 When you are prompted to remove the extension select the Yes softkey When the process completes a confirmation message is displayed on the device that had its extension number removed 6 Unplug the device from the network Note If you were performing this proc
85. ne X Quick Edition Release 3 0 0 System Administration Guide November 2006 Creating and Managing Telephone Groups To edit a custom group dialing rule 1 With the View Group Details dialog box on display click Dialing Rules The View Group Dialing Rules dialog box is displayed 2 Click Change Details Note The Change Details link is not available unless custom group dialing rules have been added to the View Group Dialing Rules list The Edit Group Dialing Rules dialog box is displayed 3 Select Allow or Disallow beside the rule that you want to edit 4 Click Submit Defining Call forwarding Rules for a Group Call forwarding features let you specify rules for handling calls that are routed to a telephone group You can forward calls to e an extension number listed in the Corporate directory e the telephone number that you specify for example an outside line or e the designated operator extension Note If your network has a PSTN gateway and you forward an incoming outside call to a PSTN number the call will consume two PSTN lines one incoming and one outgoing on the analog gateway while the call is active To define call forwarding rules for a group 1 With the View Group Details dialog box on display click Forwarding Click Change Details The Edit Group Forwarding dialog box is displayed Select Enable Forwarding F oO RN From the Forward After Rings list select the number of rings that must occur before an
86. necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http support avaya com Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF
87. o Attendant configuration using a Quick Edition IP telephone 1 Using any telephone connected to the network display the System Options menu see To access system options menu through buttons on the telephone on page 8 Select Auto Attendant on the System Options menu or press the indicated dialpad key 3 Select Auto Attendant on the Auto Attendants menu or press the indicated dialpad key All Auto Attendant configurations are displayed 4 Select the Line Feature P button beside the configuration that you want to delete or press the corresponding key on the dialpad The AA Details menu is displayed Select the Del softkey When you are prompted to confirm deletion select the Yes softkey A confirmation message is displayed To bypass the default Auto Attendant functionality on a PSTN line When you disable incoming lines in gateway configuration the Auto Attendant will not answer 1 Access the gateway configuration see To access options using the web based administration interface on page 7 The View Gateway Details dialog box displays Click Lines The View Gateway Lines dialog box displays Click Change Details The Edit Gateway Lines dialog box displays From the Incoming list that is associated with the line select your operator extension Select Submit ar wo DN Extending Services to Remote Users through the Teleworker Feature The software allows workers at remote offices to have access to the Corpo
88. oftkey Select the Bksp softkey to move the cursor to the left and delete the existing number Enter an unused extension number in the regional extension number range NO a F WO DR Select the Save softkey Changing the Name Assigned to an Extension Number When a telephone is added to the network the telephone prompts the installer for a name The information is presented in the Corporate directory Enter the name of the person who will be using the telephone last name first e The names in the Corporate directory are sorted alphabetically by last name e The dial by name function of the Auto Attendant feature attempts to match caller key presses to the Corporate directory name starting with the first character of the last name To change the name assigned to a telephone using a web browser 1 Access the System Options home page The Set Management list is displayed 2 In the Name column click the name that needs to be changed The Set Details dialog box is displayed Click Change Details The Edit Set Details dialog box is displayed Type the new name in the Name field 18 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Set Management 5 Click Submit To change the name assigned to a telephone using a Quick Edition IP telephone You cannot change the name of a telephone using the buttons on the telephone unless you know the password needed to access user options on that telephone To change th
89. one X Quick Edition devices assign themselves IP addresses in the same network address space automatically if the LAN does not include a Dynamic Host Configuration Protocol DHCP server host Avaya one X Quick Edition devices try to obtain an IP address from a DHCP server before they assign themselves IP addresses e Unless assigned a static IP address previously Avaya one X Quick Edition devices assign themselves IP addresses each time they are connected to an Ethernet LAN If you move devices making up the same one X Quick Edition network from one LAN to another they may assign themselves different IP addresses without disrupting communications between established network peers e Virtual LANs VLANs may be defined on an Ethernet switch If your IP network includes VLANs include all of the one X Quick Edition devices that need to communicate with each other in the same VLAN If multiple one X Quick Edition networks need to be run on the same IP network segment ask your LAN administrator to define the required number of VLANs on the Ethernet switch and assign a single one X Quick Edition network to each VLAN Performance Recommendations To ensure optimum performance the following operational guidelines are assumed e Supply RJ45 Category 5 Cat5 or better for example Cathe Ethernet cabling to connect equipment such as PSTN gateways to the LAN e f your voice network equipment is capable of full duplex transmission select full du
90. ons menu Select Date on the Date amp Time Options menu Enter the date in MM DD YYYY format Pressing the softkey enters a month day year separator character Select the Save softkey To change the system time using a Quick Edition IP telephone 1 PP oO DN Using any telephone connected to the network display the System Options menu Select Date and Time on the System Options menu Select Time on the Date amp Time Options menu Enter the time in HH MM 24 hour format for example 15 36 Pressing the softkey enters an hour minute separator character Select the Save softkey System Gateways You can access manage and upgrade a Quick Edition IP through its web based administration interface See Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document No 16 600793 or Avaya one X Quick Edition Configuration Guide for G11 Global Analog Gateway document number 16 601415 for complete details A subset of the configuration options available through the web based administration interface can be accessed through the System Options menu on any Quick Edition IP Telephone on the one X Quick Edition network Related procedures are given throughout this chapter where applicable Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 35 Chapter 2 Configuring the System To access global analog gateway options through the web based administration interface 1 Log into the Sys
91. or system options using the Options gt button on the telephone If you cannot access these options using telephone buttons the telephone is not working properly Troubleshoot the problem using the guidelines given in Table 1 Basic Troubleshooting Procedures for Quick Edition IP Telephones on page 66 Check the LAN settings in your web browser Proxy server settings could be preventing you from accessing the web based interface In Internet Explorer select Tools gt Internet Options and then click the Connections tab Click the LAN Settings button to view the proxy server settings Contact your LAN administrator for more information and help if required Auto Attendant Acces the Auto Attendant menu under System Options and verify that the Auto Attendant configuration that you want to use eee SS ei has been created See Configuring the Auto Attendant calls or an incorrect Feature on page 53 greeting is played If you have a PSTN gateway verify that an Auto Attendant configuration has been assigned to the gateway see To view or edit an Auto Attendant configuration using a Quick Edition IP telephone on page 56 Verify that the greeting you want to use has been recorded and assigned to the associated Auto Attendant configuration see Viewing and Editing Auto Attendant Configurations on page 56 If your one X Quick Edition system interoperates with a SIP network you can assign an Auto Attendant configuration to each SI
92. ort field type the port number through which the proxy server listens for SIP communications for example 5060 Set the Proxy Port value to 0 if the service provider network contains redundant SIP servers where redundancy is based on a DNS algorithm e Inthe Registrar Host field type the IP address or fully qualified domain name of the registration server that your telephones have to contact in order to receive incoming VoIP calls for example sip sipexample com If your service provider did not give you any information about a registration server re type in the Registrar Host field the same value that you entered for the Proxy Host field e Inthe Registrar Port field type the port number through which the registration server listens for SIP communications for example 5060 e f your service provider uses a separate outbound proxy server or session border controller to manage calls leaving the SIP network in the Outbound Proxy Host field type the IP address or fully qualified domain name of the SBC host e Inthe Outbound Proxy Port field type the port number through which the outbound proxy server or SBC listens for SIP communications Set the Outbound Proxy Port value to 0 if the service provider network contains redundant SIP servers where redundancy is based on a DNS algorithm e Inthe Realm field type the realm information that is used to locate authorization credentials for example auth_domain sipexample com e Inthe Reg
93. osoft Internet Explorer 6 0 or later or Mozilla Foxfire 1 0 or later Note Refer to the Avaya one X Quick Edition Telephone User Guide Document No 16 601411 to configure the following features Refer to Appendix B Options Menus on page 83 for a list of Web based and telephone interface configurable options Logging in to the Web based User Options Interface To log in to the web based User Options interface you need to know the IP address extension number and the user options password for the telephone Vv A Tip To display the IP address of the telephone press the Options button and select Set Details on the Main menu To access telephone and user options using a web browser 1 Start the web browser on your computer 2 Inthe Address field enter the IP address of the telephone for example if the IP address is 192 168 0 2 type https 192 168 0 2 If you have not disabled the first security alert a Security Alert message is displayed 3 Click OK If you have not installed the self signed security certificate on your computer a Security Alert action request is displayed 4 To proceed without installing the security certificate click Yes or to install the security certificate click View Certificate When the Certificate dialog box is displayed click Install Certificate and follow the on screen instructions Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 77
94. page 78 for protocol and security details 1 2 Start the web browser on your computer In the Address field enter the IP address of a telephone for example https 192 168 0 10 If you have not disabled the security alert a message is displayed Click OK If you have not installed the self signed security certificate on your computer a Security Alert message is displayed Perform one of the following actions e To proceed without installing the security certificate click Yes e Ifyou want to install the security certificate click View Certificate When the Certificate dialog box is displayed click Install Certificate and follow the instructions Click System Options in the upper right corner of the dialog box In the Password field type the administration password that is needed to access the one X Quick Edition network Click Login The System Options home page is displayed Links to additional pages are displayed in the navigation bar on the left side of the screen Click an item on the System Options menu to view and edit system wide settings To access system options menu through buttons on the telephone The System Options menu can be accessed through the Options gt button on any telephone 1 2 3 4 At the telephone press the Options gt button below and to the right of the display area Select Options on the Main menu or press the indicated dialpad key Select System Options on the Options
95. plex instead of half duplex transmission Full duplex devices enable callers on both ends of the connection to speak simultaneously e You can measure and correct delay jitter and packet loss on your network Delays in speech delivery variations in the amount of time needed for speech to travel across the network and packet loss all have the potential to degrade the overall quality of one X Quick Edition applications To achieve the best voice quality performance ensure that end to end delay jitter and packet loss on the network adhere to the following tolerances Packet loss less than 1 Jitter less than 20 ms End to end delay less than 50 ms Ping delay less than 100ms 12 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Typical Network Configurations e Do not connect a network server PC for example a web server file server or database server or a network printer to the PC port on a telephone e Connect all one X Quick Edition devices to the same network segment their IP addresses must belong to the same network address space If your network includes VLANs include all one X Quick Edition devices in the same VLAN e Avaya one X Quick Edition devices implement Quality of Service QoS at TCP IP Layer 2 OSI Reference Model For details see Enabling Priority QoS Tagging on page 40 If you are experiencing performance degradation with the one X Quick Edition system due to the traffic
96. ptions page displays information about teleworker application settings For more information about this feature see Extending Services to Remote Users through the Teleworker Feature on page 60 When Working Mode is set to Local teleworker mode is disabled When Working Mode is set to Teleworker teleworker mode is enabled Click Change in the Teleworker Options dialog box to enable or disable teleworker mode and if required specify the IP address of a teleworker server host Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 81 Appendix A Web based User Options 82 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Appendix B Options Menus Telephone Options Table 3 Telephone Options Telephone User Option Menu 1 Password Change password or turn password on or off 2 Call Forward Enable disable and modify call forwarding settings Also available through a softkey 3 Voicemail Enable and disable operator redirect and the number to which a call will be redirected Record your name and greeting Also available through a softkey on the 4621 SW IP 4 Call Log View details Clear and Reset Missed Call Counter There are additional options available from Call Logs on the Main Menu 5 Language Select a user language from the drop down list 6 Name Enter your name in the corporate directory 7 Personalized Ringing Review an
97. r configuration 1 2 Log in to the System Options interface On the System Options menu select Service Provider The Configurations list is displayed In the Domain column click the name of the service provider configuration The View Configuration Details dialog box is displayed Click Identities The Identities dialog box is displayed Initially the list is empty because no SIP identities have been assigned When SIP identities have been assigned a list of SIP identities is displayed along with the extension number s of the telephone s that will be handling incoming and outgoing calls Click Add Identity The Add Configuration Identity dialog box is displayed In the Identity field type the user name that your service provider assigned for example 1715557600 In the Password field type the password that is associated with the user name for example 12700 From the Incoming Extension list select the telephone extension or group extension that will be handling incoming calls for the specified identity If you want the Auto Attendant feature to answer incoming calls instead select Global From the Outgoing Extension list select the telephone extension or group extension that will be allowed to make outgoing calls using the specified identity If you are configuring a system in which a receptionist redirects incoming external calls manually or the Auto Attendant feature answers incoming external calls automatically
98. raGroup 22 2082s e eee 33 Setting the System Date and Time 34 System GHOOWAVE 1 cruda dira A A 35 Dial Plan 200922952 ns See wee 36 Dialing PUES s a esae ek a OW OE a ees CNS AA 38 Specifying Patterns for Dialing Rules 2 2 ee eee ee es 38 System Networking Options 0 2 eee 4 39 Adjusting Audio Bandwidth Settings ee ee eee ee es 39 Adjusting VLAN Settings ee 40 SMPT sua A AAA AAA AAA AAA A AAA 42 o su te 6 oe SG SES 6 Hs OS Rew ES Oe wee Se we 44 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 3 Contents Configuring Interoperability with a SIP VoIP Service Provider 44 Planning Your Configuration aoaaa aa 46 Configuring SIP Interoperability lt lt 49 Configuring the Auto Attendant Feature es 53 How the Auto Attendant Feature Works lt lt lt lt 53 Specifying the Designated Operator Extension 54 Recording Custom Greetings o 55 Viewing and Editing Auto Attendant Configurations 56 Creating a Custom Auto Attendant Configuration lt lt 57 Deleting an Auto Attendant Configuration lt lt lt 59
99. rate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system 60 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Extending Services to Remote Users through the Teleworker Feature How the Teleworker Application Works The teleworker client telephone at the remote office connects to a teleworker server host on the one X Quick Edition network any telephone or PSTN gateway on the one X Quick Edition network can act as a teleworker server host After you enable teleworker mode on a telephone the telephone becomes a teleworker client Teleworker client remote office requirements e adata network e high speed cable T1 E1 ADSL Internet connection e asecure Virtual Private Network VPN tunnel to the corporate office Specifying a Teleworker Server Host It is usually not necessary to specify a teleworker server host in the Quick Edition network unless the teleworker client telephone is unable to establish a teleworker session or itis a factory default telephone that has never been installed Given a connection to the one X Quick Edition network through a VPN the teleworker client telephone at the remote office attempts to connect to one of the telephones or PSTN gateways a teleworker server host on the one X Quick Edition network If the selected teleworker server host is unavailable the teleworker client telephone tries another on
100. reens press the Page Right gt button or Page Left 8 gt button PA A Changing the Extension Number of a Telephone When you connect a telephone to the LAN and direct it to join an existing network the telephone automatically assigns itself a unique extension The newly assigned extension number is added to the Corporate directory automatically Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 17 Chapter 2 Configuring the System Any changes are communicated to the system wide Auto Attendant and to telephone users through the Corporate directory When a device is added to the network it will be assigned a number in the regional dialing plan range You can change an assigned extension number to an unused number in the extension range To change the extension number of a telephone using a web browser 1 Access the System Options home page The Set Management list is displayed 2 Inthe Name column click the name that corresponds to the extension number to be changed The Set Details dialog box is displayed Click Change Details The Edit Set Details dialog box is displayed Type an unused extension number in the Extension field Click Submit To change an extension number using a Quick Edition IP telephone 1 Display the System Options menu Select Set Management on the System Options menu Select Set Extension on the Set Management menu or press the indicated dialpad key Select the Chg s
101. repare yourself to make the recording Select the Rec softkey and speak the greeting clearly into the microphone When you are finished select the Stop softkey Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 55 Chapter 2 Configuring the System 7 Perform one of the following actions e To listen to your recording select Play on the AA Prompt menu e f you are satisfied with the recording select the Save softkey followed by the Ok softkey e lf necessary select the Rec softkey to re record the greeting Viewing and Editing Auto Attendant Configurations You can view and or edit the default Auto Attendant configuration and or create custom Auto Attendant configurations You cannot change the extension number that is associated with an existing Auto Attendant configuration instead delete the configuration and create another one having the required extension number To view or edit an Auto Attendant configuration using a web browser 1 Log into the System Options interface 2 Onthe System Options menu select Auto Attendant The Auto Attendant Extensions list is displayed The default Auto Attendant configuration is the only one displayed when no custom Auto Attendant configurations have been created 3 Inthe Extension column click the extension number of the Auto Attendant configuration that you want to view or edit The View Extension Details dialog box is displayed 4 If you wan
102. ress the Page Right button To change the IP address see Modifying Telephone Network Address Settings on page 21 2 Remove the extension number of the telephone from the network see Removing a Telephone or Gateway from the System on page 20 but do not disconnect the telephone from the network When the telephone initializes have the telephone join the target network The procedure does not change the manually assigned static IP address Contacting Technical Support If you are unable to resolve the problem using the troubleshooting guidelines provided in this chapter contact your technical support representative If required you may contact Avaya Technical Support by using one of the methods available through the Avaya Technical Support web site http support avaya com QuickEdition A Important If you have an Avaya support plan call the number associated with that plan to obtain service according to the terms of your agreement Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 75 Chapter 3 Troubleshooting 76 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Appendix A Web based User Options Introduction When a computer is connected to the one X Quick Edition network you can use the web browser on the computer to access and manage some telephone and user options through the web based User Options interface For best results choose Micr
103. ring all Avaya one X Quick Edition IP telephones and analog gateways making up the one X Quick Edition network While administering these devices does not require the technical expertise of a traditional system administrator or IT professional it is a good practice to make one person responsible for controlling the advanced system wide features described in this guide Symbolic Conventions Note This text precedes additional information about a topic NS AX Tip This symbol highlights the benefits and capabilities of the product or makes you aware of alternative methods that can help you increase efficiency A CAUTION This symbol calls attention to situations that can result in harm to software loss of data or an interruption to service Typographic Conventions Convention Description Document Underlined text indicates a section or subsection in this document containing additional information about a topic Section Text enclosed in double quotation marks indicates a reference to a specific chapter or section of another document Italics Italic text indicates the title of another document System Options Words shown in bold represent literal elements of the user interfaces Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 5 Chapter 1 Technical Overview one X Quick Edition Documentation Avaya one X Quick Edition product and related documentation is available online at the fo
104. s If the existing P2P devices do not use IP addresses in the same network address space for example static IP addresses may have been assigned a newly connected telephone will not be able to detect peers connected to the same network segment As a result the telephone will prompt you to create a new network For more information see A Word about IP Addresses on page 73 To resolve the problem see To re assign a telephone to a different network address space and or network on page 75 1of5 66 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Basic Troubleshooting for Telephones Table 1 Basic Troubleshooting Procedures for Quick Edition IP Telephones continued Problem Symptom Suggested Solution s Telephone no longer communicates with peers Speaker does not seem to work Cannot add an entry to the Speed Dial list Cannot dial an external number using any Speed Dial button or the Call Log No dial tone on a Quick Edition IP telephone Verify the telephone connection to the LAN Review the network performance recommendations to ensure that the network adheres to minimum requirements see Performance Recommendations on page 12 When previously configured and reconnected to the network a telephone needs a few minutes to initialize and become operational During this time the telephone attempts to communicate with all other one X Quick Edition devices in
105. s into 802 3af PoE enabled Ethernet wall jacks using the supplied Cat5 modular line cords You may optionally connect the telephone between a computer and the Ethernet LAN the telephone and the computer share the connection to the LAN Figure 2 shows a typical SIP service provider configuration The service provider s SIP network provides a gateway to the Internet a SIP proxy and registration server and optionally a session border controller Figure 2 SIP Service Provider Configuration Internet Firewall VoIP NAT xXx LA AMUMA Session Border Controller Optional E s R TUNIM Proxy and Registration Server Local Area Network Administration PSTN Gateway Service Provider SIP Network cytbsrvp LAO 041206 The service provider s SIP network provides a gateway to the Internet a SIP proxy and registration server and optionally a session border controller Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 11 Chapter 1 Technical Overview Important Networking Concepts Regardless of whether you are creating a new network or adding telephones to an existing network connect the telephones to the same IP network segment lf you have a complex network this means e The IP addresses of all telephones and PSTN gateways must belong to the same network address space Avaya
106. s menu under System Options to verify that the IP address of an SMTP server has been specified see Supporting E mail Notification of Voicemail on page 42 Using the web based User Options interface see Appendix A Web based User Options select Voice Mail and verify that To and From addresses have been specified and that notification status has been enabled 2 of 2 A Word about IP Addresses Every telephone has an IP address If a DHCP Dynamic Host Configuration Protocol server resides on the Ethernet LAN the telephones and any PSTN gateways that you connect to the LAN will request network addresses from the DHCP server On networks without a DHCP server telephones and PSTN gateways assign themselves unique addresses in the 169 254 16 Zeroconf network address space with a network mask of 255 255 0 0 Unless assigned a static IP address previously Avaya one X Quick Edition devices assign themselves IP addresses this way each time they are connected to an Ethernet LAN If you move devices making up the same one X Quick Edition network from one LAN to another they may assign themselves different IP addresses without disrupting communications between established network peers Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 73 Chapter 3 Troubleshooting If a telephone shares a network connection with a PC and the network does not have a DHCP server it is possible tha
107. s to which your one X Quick Edition devices are connected must support IEEE 802 1pQ frames and be configured properly to permit the forwarding of one X Quick Edition voice and data traffic to one X Quick Edition devices Avaya one X Quick Edition devices support IEEE 802 1p priority value tagging within the framework of the IEEE 802 1Q Virtual Bridged Local Area Networks standard The feature allows you to assign priority levels to one X Quick Edition voice and data traffic in order to ensure QoS at OSI Layer 2 Specifying a priority such as 5 for voice traffic and 3 for data ensures that one X Quick Edition voice traffic has priority over data Your LAN administrator must determine the required settings You can use the web based administration interface to assign priority settings Priority assignments can be applied to voice traffic leaving telephones through their LAN ports and to data entering telephones through their PC ports The settings are system wide and affect all devices making up the one X Quick Edition network Initially the priority tagging of voice traffic is disabled You can enable the generation of priority tags for voice traffic and set a priority Similarly telephones initially pass data received on their PC ports to the LAN without modifying priority tags You can disable the generation of priority tags for data sent to computers through the telephones PC ports for example for computers that do not support priority ta
108. ss in the IP Address field The address must correspond to the network address space used by the connected network segment for example if the network address space is 198 16 10 0 you could enter an IP address such as 198 16 10 100 6 Verify that the network mask matches the telephone IP address for example 198 16 10 0 If required specify a different network mask to qualify the static IP address 7 To specify the IP address of a default IP gateway for routing traffic generated by the telephone to a next hop router enter the IP address of the gateway in the Gateway field 8 Click Submit Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 21 Chapter 2 Configuring the System To change network address settings using a Quick Edition IP telephone 1 ar wo Pr 10 11 At the telephone that you want to configure display the System Options menu Select Network Options on the System Options menu Select IP Address on the Network Options menu The current settings are displayed Select the Chg softkey To assign a static IP address to the telephone enter an unused IP address in the IP Address field The address must correspond to the network address space used by the connected network segment for example if the network address space is 198 16 10 0 you could enter an IP address such as 198 16 10 100 Select the softkey to add separator characters between the digits Select the Next sof
109. strar Host Registrar Port Outbound Proxy Host Outbound Proxy Port Realm and Register Expiry Time Auto Attendant You can add modify and delete a custom auto attendant 86 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Index Symbols Dd ed Me ee ek a a A eS ee 60 Administration password changing through buttons 2 2 9 Announcement through paging 19 Audio bandwidth adjusting 39 file playing within email 80 file sending via email 42 quality setting adjusting 39 Auto Attendant bypassonaPSTNline 60 configuring to not answer calls 60 default extensionnumber 53 howtodialbyname 53 redirection to operator 0 53 Auto Attendant configuration assigning to PSTN gateway 57 changing extension number 56 changing name aoaaa a or creatingnew 2 0000 ae 58 disabling default 60 removing PSTN gateway association 57 selecting greeting 57 viewing extension number 56 viewing or editing 4 56 Auto Attendant feature Options button configuring through telephone buttons 53 creating custom configuration 53 overview oao ooa owa a a a a 53 recording custom greeting 55 specifying operator extension for
110. t 10 Typical Network Configurations 10 Important Networking Concepts 2 0 eee 12 Performance Recommendations 2 26 eee eee ee 12 Adding an Analog Gateway 2 2 2 ee ee 13 Supporting Telecommuters 4 13 SIP VoIP Interoperability lt lt 15 Growing Your Network 4 4 24 2 lt lt lt 220 288 2454s4 56 44 15 Chapter 2 Configuring the System lt lt 17 Ser Management 02 e sica a a is A e a GS 17 gt ok oa eS SSE 4e OSH SSCS So oe be eS EHS Eee SEE Se 17 Viewing Registration Information for Optional Features 22 Email Notification of Voicemail 6 eee 23 Web based System Administration ee 23 Teleworker Application lt lt o 24 CODO 0 de ON OE OAS ARA CON OSE A 24 Upgrade Software Loads ivi arrasa AAA 24 Language PACKS lt lt a e a a a a SS A Be Rw O S 27 Sysi m Localizat 6 44 64 ed De REA SERS ORE RAE Oe ES 28 System Language Settings lt lt 28 Creating and Managing Telephone Groups 0 2 08 eee eee eee 30 Creating a Group and Adding Members 2 00022 e ee ene 30 Defining Call forwarding Rules fo
111. t the remote location Programming at the one X Quick Edition network locally 1 Log in to the System Options interface 2 Inthe Set Management list click Add Extension 3 Inthe Extension field type an unused extension number for the teleworker client phone 4 Inthe Name field type a user name to associate with the extension number 5 In the MAC Address field type the 12 digit MAC address of the teleworker client telephone for example 00 00 5A 99 62 50 Click Validate When you are prompted to verify the information click Add Extension At the teleworker client telephone access the User Options menu to configure the teleworker client telephone to connect to a teleworker server host 62 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Extending Services to Remote Users through the Teleworker Feature Note If a computer is connected to the local network you can use the web browser on the computer to specify the host IP address of a teleworker server instead of following this procedure For more information about the web based options see Options on the Teleworker Options Page on page 81 Configuration and programming at the remote location 1 2 11 12 13 At the remote office configure a VPN tunnel see Step 4 above Verify that the VPN tunnel is operational see Step 5 above Move the teleworker client telephone to the remote office The telephone does not require
112. t the telephone and PC will have IP addresses in different network address spaces As a result the browser on the PC will be unable to connect to the telephone through the web based interface To resolve the problem ensure that the one X Quick Edition network and the PC network share the same network address space Make sure that you use unused IP addresses for the telephones and PSTN gateways For more information see Assigning a Static IP Address below Assigning a Static IP Address If required you may assign fixed network addresses to telephones or PSTN gateways through network options see Modifying Telephone Network Address Settings on page 21 in this document or the changing addresses topics in the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide or Avaya one X Quick Edition G11 Global Analog Gateway Installation Guide To change the IP address of a telephone or PSTN gateway you must know the administration password Once assigned a static IP address persists until it is either changed manually or another device having the same IP address is detected at boot time Because the devices making up a one X Quick Edition network communicate configuration changes to each other automatically any IP address changes that you make are communicated to all of the devices making up the network If the network does not have a DHCP server and you add a telephone or PSTN gateway to the network the telephone or gateway will assign
113. t to change the name of the configuration or the greeting that is played or the language of the recording click Change Details The Edit Extension Details dialog box is displayed To change the name of the configuration type a new name in the Name field To change the greeting that is played when the Auto Attendant is invoked select the greeting from the Prompt list Note You must record a custom greeting before it can be played See page 55 7 Click Submit To view or edit an Auto Attendant configuration using a Quick Edition IP telephone 1 Using any telephone connected to the network display the System Options menu 2 Select Auto Attendant or press the indicated dialpad key 56 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 Configuring the Auto Attendant Feature 3 Select Auto Attendant on the Auto Attendants menu or press the indicated dialpad key All Auto Attendant configurations are displayed 4 Select the Line Feature button beside the configuration that you want to view or press the corresponding key on the dialpad 5 To change the name of the selected configuration e Select Name on the AA Details menu or press the indicated dialpad key e Using the keys on the dialpad and the softkeys enter a new name for the Auto Attendant configuration see Step 7 in To add an Auto Attendant configuration using a Quick Edition IP telephone on page 58 for detailed instructions for ent
114. tachment 80 registration code 202 23 specifying recipient of email notification 43 viewing registration information 23 web based options 42 Extension number changing telephone through buttons 17 changing telephone through web based interface 18 of auto attendant configuration 56 of default auto attendant configuration 53 overview ofranges o o 17 removing 2 a 20 removing out of service 20 VIEWING s ee a a a a a R o a 17 November 2006 87 Index F Factory defaults reset devices eee eee 20 Factory settings clean database upgrade 27 G Gateway configuring global analog 7 Gateways options web based interface disabling auto attendant on PSTNline 60 Global analog gateway configuring ti Group dialing rule deleting ace 4 ant o a a Be we 32 GOING a Gok ara aa a Se ea ee 33 Groups addingmembersto 0 21 creating i e o k a a a a e d a 30 creating group dialing rules 31 defining call forwarding rules 33 deleting s amp s a fae le e ew aa 31 deleting group dialing rule 32 editing group dialing rule 33 forward incoming call to a PSTN line 33 maximum number of 30 renaming e ora e a a ee Se ae 31 viewing or editing
115. te external incoming calls to a group of telephones based on the dialed number First you must create a group that contains the extension numbers of those telephones see Creating and Managing Telephone Groups on page 30 Next configure one SIP identity that corresponds to the group extension number see To assign a SIP identity on page 51 When you specify the extension number of the group to handle incoming and outgoing calls one of the telephones in the group registers on behalf of the group For example the following configuration causes all incoming and outgoing calls to be routed to the group extension 405 SIP Identity 1715557600 Password 12700 Member Outgoing Calls 405 Member Incoming Calls 405 After you configure the telephone group to interoperate with the service provider s SIP network one of the telephones in the group will register with the SIP registration server to receive incoming and outgoing calls Registration takes place automatically on a continual basis You can specify how often telephones register with the SIP registration server for example every 3600 seconds Case D Incoming Calls are Handled by the Auto Attendant Feature If you want the Auto Attendant feature to answer all calls from an external network automatically you need to configure one SIP identity that corresponds to the entire one X Quick Edition network in general see To assign a SIP identity on page 51 To enable an Auto Att
116. tem Options interface 2 Onthe System Options menu select Gateways The Gateways list appears with information about all of the Quick Edition IPs in the network 3 Inthe Extension column click the extension number of the Quick Edition IP that you want Configuration options related to the selected Quick Edition IP are displayed in the View Gateway Details dialog box To access analog gateway options through buttons on the telephone 1 Atthe telephone press the Options button below and to the right of the display area Select Options on the Main menu or press 1 on the dialpad Select System Options on the Options menu or press the indicated dialpad key AWN When you are prompted to enter a password press the keys on the dialpad to enter the administration password 5 Select the Done softkey The System Options menu is displayed Select Gateways on the System Options menu or press the indicated dialpad key Using a Line Feature button or numeric key on the dialpad extension number of the Quick Edition IP that you want to configure Dial Plan Avaya one X Quick Edition uses an internal numbering system a dial plan to assign extension numbers to network devices and to enable calls outside the one X Quick Edition network Initially the system configures itself using the default North America set of extension numbers numbers to permit access to emergency services the PSTN dial 9 followed by the PSTN number and i
117. the TFTP server to download the new software load to selected one X Quick Edition devices Note If you have a firewall that does not allow TFTP communications the firewall may block the software upgrade process If necessary configure the firewall to allow TFTP communications while you upgrade the software A CAUTION Before you begin read the README file that is provided with the software upgrade package and shut down all other applications on the TFTP PC Next start the TFTP server by starting the installer program During a software upgrade active calls are dropped and new calls cannot be placed or taken until the process completes To upgrade the software using a web browser 1 Login to the System Options interface see To access options using the web based administration interface on page 7 In the Set Management list click Software Upgrade In the TFTP Server field type the IP address of the computer on which the TFTP server is running 4 Perform one of the following actions Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 25 Chapter 2 Configuring the System e To upgrade all of the telephones and analog gateways in the network select Upgrade All Sets e To upgrade a single one X Quick Edition device clear Upgrade All Sets and select the extension number from the Set To Upgrade list 5 Click Prepare Upgrade The Start Software Upgrade dialog box is displayed The
118. the connected teleworker client telephone the call will be dropped 5of5 70 Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 System Problems and Solutions System Problems and Solutions The information in Table 2 Avaya one X Quick Edition System Problems and Solutions below may help you to resolve a problem with the one X Quick Edition system Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 71 Chapter 3 Troubleshooting Table 2 Avaya one X Quick Edition System Problems and Solutions Problem Symptom Suggested Solution s Web based interface Compare the IP address of the telephone and its P2P peers to Cannot access the the IP address of the PC on which the web browser is installed web based interface To determine the IP address of a PC see the Tip under To upgrade the software using a Quick Edition IP telephone on page 26 If the telephone uses a different network address space compared to the address space used by its P2P peers change the IP address of the telephone to match the network address space used by its peers see To change network address settings using a Quick Edition IP telephone on page 22 If the network address space used by the telephones does not match the network address space used by the PC ask your LAN administrator to add a route to the one X Quick Edition network from the PC Verify that you can access user options and
119. the current password In the New Password field type the new password In the Confirm Password field re type the new password Click Submit A CAUTION If you forget the administration password contact your technical support representative to have it reset To change the administration password using a Quick Edition IP telephone 1 2 NO ov Ss Display the System Options menu Select Change Password on the System Options menu Enter the password that you used to access the System Options menu and then select the Next softkey Enter the new password The password must contain at least five numbers Select the Next softkey When you are prompted re enter the new password and then select the Next softkey Select the Ok softkey Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 9 Chapter 1 Technical Overview About the Multisite Provisioning Tool The Multisite Provisioning Tool MPT enables you to simultaneously configure one or more one X Quick Edition networks from a single central location Any individual one X Quick Edition network a subset of selected networks or all networks added to the Multisite Provisioning Tool can be configured at once Obtaining and Installing the Multisite Provisioning Tool You can obtain the MPT software free of charge from the Avaya Technical Support web site at the following address http support avaya com QuickEdition Follow the link to the
120. the default Auto Attendant configuration at extension 500 the default Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 53 Chapter 2 Configuring the System There may be reasons for disabling the Auto Attendant feature on one or more PSTN lines e to enable a fax machine to answer and place facsimile transmissions e tomakeaPSTIN line a direct inward line in which case calls arriving on that line are routed directly to the specified extension instead of the Auto Attendant feature and or e to make a PSTN line a private outgoing line which forwards outgoing calls from the specified extension to the PSTN line For more information and procedures related to disabling the Auto Attendant feature on one or more PSTN lines see the Avaya one X Quick Edition Configuration Guide for G11 Global Analog Gateways Document No 16 601415 or Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document No 16 600793 To assign an Auto Attendant configuration to an analog gateway see To view or edit an Auto Attendant configuration using a Quick Edition IP telephone on page 56 You must assign an Auto Attendant configuration to a PSTN gateway using the web based System Options interface Log in and click Gateways select the extension and click Lines Click Change Details and select the auto attendant from the drop down list Configuring the Auto Attendant Feature to Answer Calls from a SIP
121. through their PC ports unchanged e Select Disabled to explicitly disable the priority tagging of data traffic by the telephones data traffic sent through their PC ports is not tagged If the data traffic received on their PC ports is tagged the priority value is changed to 0 If voice tagging is also disabled the data traffic sent out to the LAN is not tagged If you enabled the priority tagging of data traffic from the Data Priority list select the priority level to apply to data traffic Choose a value in the O to 7 range where 7 assigns the highest priority Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 41 Chapter 2 Configuring the System 8 Click Submit The device into which you are logged updates its own priority settings and verifies that it can still communicate with the administration computer and all other devices making up the network When communications remain normal the new priority settings are downloaded to all other devices making up the network If some of the devices can no longer be reached for example because the switches connecting some or all of the one X Quick Edition devices do not support IEEE 802 1p priority tagging the changes are cancelled and a status message is displayed SMPT Supporting E mail Notification of Voicemail When enabled the email notification of voicemail feature sends e mail messages to alert users whenever new voicemail messages address
122. ting 64 Kops provides better sound but occupies more audio bandwidth compared to the low setting 8 Kbps To adjust the audio bandwidth 1 Log into the System Options interface 2 Onthe System Options menu select Networking The View SMTP Server dialog box is displayed Click Audio Bandwidth The View Audio Bandwidth dialog box is displayed Click Change Details The Edit Audio Bandwidth dialog box is displayed From the Audio Bandwidth drop down list select one of the following options e High Sound is digitally encoded using a high quality format that consumes approximately 64 kilobits per second of bandwidth on the network e Low Uses a compressed format for sound that occupies approximately 8 kilobits per second of bandwidth on the network 6 Select Submit Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 39 Chapter 2 Configuring the System Adjusting VLAN Settings Enabling Priority QoS Tagging Depending on the configuration of your LAN and the amount of traffic being processed you may configure Virtual LANs VLANs on your LAN routers or switches to implement more than one logical network on the same physical network segment and or improve the Quality of Service QoS throughout your network Priority tagging improves QoS when one X Quick Edition traffic is routed over a network segment that implements VLANs To support one X Quick Edition priority tagging the Ethernet device
123. tkey Verify that the network mask matches the telephone IP address for example 198 16 10 0 If required specify a different network mask to qualify the static IP address Select the softkey to add separator characters between the digits Select the Next softkey If you want to specify the IP address of a default IP gateway for routing traffic generated by the telephone to a next hop router enter the IP address of the gateway Select the softkey to add separator characters between the digits Select the Next softkey If you want to specify the IP address of a DNS server for resolving device names to IP addresses enter the IP address of the DNS server host Select the softkey to add separator characters between the digits Select the Next softkey followed by the Save softkey Viewing Registration Information for Optional Features You can view registration information about special features through the web based user options interface Terminal Settings the web based administration interface or the telephone s Optional Features button Features that have been activated on a telephone are displayed on the telephone Feature List with a check symbol Features that are available but have not been activated are displayed on the telephone Feature List menu with an X symbol Available special features include Email Notification of Voicemail Web based System Administration Teleworker Application 22 Avaya one X Quic
124. to enable SMTP on the telephone Select the Chg softkey Enter the IP address of the SMTP server host Select the softkey to add separator characters between the digits Select the Next softkey If your network uses a different IP port number for SMTP communications specify the port number Select the Next softkey Select the Save softkey To enable notification and specify the e mail address of the SMTP recipient 1 2 If you are logged in to the web based system administration interface log out Using the extension number of the telephone that receives voicemail messages on behalf of the user and the password needed to access user options on that telephone log in to the web based User Options interface On the User Options menu click Voice Mail Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 43 Chapter 2 Configuring the System In the SMTP area click Change In the To Address field type the e mail address of the person to whom notifications will be sent for example user1 mycompany com 6 Inthe From Address field type an e mail address that the telephone can use to place in the From field of the e mail header This value has to look like an e mail address but it does not have to be a real e mail address for example email userlphone com is acceptable Choose a value that is meaningful to the party who will be receiving e mail messages from the telephone Select Enabl
125. uld cause the computer to lose its connection to the web based administration interface on the telephone If this happens you will only be able to recover the lost connection by 1 Replacing the network interface card in the PC with one that supports 802 1pQ tagging 2 Connecting the computer to a port on the LAN switch that has connectivity to the Quick Edition IP telephone and at the same time untags any outgoing frames To configure priority tagging for a one X Quick Edition network 1 2 3 4 5 Log in to the System Options interface On the System Options menu select Networking Click VLAN Settings The View VLAN Tagging dialog box is displayed Click Change Details The Edit VLAN Settings dialog box is displayed To enable the priority tagging of voice traffic e Select Enabled from the Audio Tagging drop down list e Select the priority level to apply to voice traffic from the Audio Priority drop down list Choose a value in the 0 to 7 range where 7 assigns the highest priority To enable the priority tagging of data traffic select from the Data Tagging drop down list e Select Enabled to enable the priority tagging of data traffic received on the telephone PC ports and routed towards LAN by the telephones The tagging associated with data traffic received on LAN port and sent out through the PC port is not changed e Select Pass Through to have the telephones leave any priority tags for data traffic received or sent
126. up one of the telephones in the group registers with the SIP proxy server on the service provider s network In both cases the registration process is done automatically As an option the system wide Auto Attendant feature can be assigned to a SIP identity When you assign an Auto Attendant configuration to a SIP identity incoming calls are routed to the extension number associated with the Auto Attendant configuration Planning Your Configuration After you receive the required service provider configuration information and SIP identities from your service provider you can configure the settings you need to support SIP interoperability There are two high level steps to configuring the network 1 Define the SIP network configuration See To add a service provider configuration on page 49 2 Assign SIP identities The assignments will depend on how your office is set up e Are all calls answered by a receptionist and redirected manually If so see Case A External Incoming Calls are Answered by a Receptionist on page 47 e Does everyone have a direct line If so see Case B Everyone has a Direct Line on page 47 e Do you have a sales or support group that takes calls on a dedicated line whose telephone number differs from that used to call the receptionist If so see Case C Incoming Calls are Routed to a Group on page 48 e Should all incoming external calls be answered by the Auto Attendant feature which prompts cal
127. uration You can create a custom Auto Attendant configuration using the web based administration interface or a telephone Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 57 Chapter 2 Configuring the System To create a custom Auto Attendant configuration using a web browser 1 Log into the System Options interface On the System Options menu select Auto Attendant 3 Click Add Auto Attendant Extension The Add New Auto Attendant Extension dialog box is displayed 4 Inthe Extension field type the extension number that will be used to invoke the Auto Attendant configuration The number must be in the system extension range In the Name field type a name for the configuration From the Prompt list select the greeting to play when the Auto Attendant configuration is invoked i HK Tip You must record a custom greeting before it can be played For more information see To record a custom greeting on page 55 PA 7 Click Create The new configuration is displayed in the Auto Attendant Extensions list To add an Auto Attendant configuration using a Quick Edition IP telephone Using any telephone connected to the network display the System Options menu Select Auto Attendant on the System Options menu or press the indicated dialpad key Select Auto Attendant on the Auto Attendants menu or press the indicated dialpad key Select the Add softkey Using the keys on the dialpad enter an unused
128. when the teleworker client telephone is restarted When a message prompting you to restart the teleworker client telephone is displayed select the OK softkey Avaya one X Quick Edition Release 3 0 0 System Administration Guide November 2006 63 Chapter 2 Configuring the System Vv AX Tip If you choose to not proceed at this point disconnecting the source of power to the teleworker client telephone and then reconnecting the supply of power will restore the configuration of the telephone The next time a session is established the teleworker client telephone operates as if it were connected to the one X Quick Edition network directly To view the connection status of the teleworker client telephone 1 At the teleworker client telephone access the User Options menu see Displaying the User Options Menu in the Avaya one X Quick Edition Telephone User Guide Document No 16 601411 2 Select Teleworker on the User Options menu Select Status on the Teleworker menu One of the following messages is displayed e When Local is displayed teleworker mode has not been enabled e When idle is displayed teleworker mode is enabled and the teleworker client is idle e When Connecting is displayed the teleworker client telephone is attempting to connect to a teleworker server host a session has not been established The host IP address of the teleworker server is also displayed in the display area e When Connected is display

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