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System Admin. Guide

1. 32 select greeting o 32 switching o aor a i ao 31 two level figure o 8 view extension number au viewname 1 ee a 31 view or edit configuration web 31 B Backup systemdata 2 2 eee ee ee 55 telephone data nonoo 56 Bandwidth adjust audio TA Basic system setup 15 Basic telephone setup 16 BRI see G20 Browser Cache clear 2005 71 C Cache clear browser T l Call Detail Recording CON GUTE ie a aie e cara aa a a ae 64 record descriptions o aooo 99 r cord fields o ins e a See a a 99 Call flow August 2007 123 attendant with AA backup 4 attendant with after hours AA 5 attendant with generalMBtoAA 6 call to group forwarded to AA 2 7 configuration options 3 default system configuration 3 two level auto attendant 8 Call forward assign foruser 2 1 ee ee ees 24 define rules for group 29 POTS terminal 2 ee 118 Call hold POTS terminal 114 Call transfer POTS terminal 115 Call waiting POTS terminal 115 Caller ID Gil ea das A E a A 107 CDR CONIQUIE Aa a 64 examples 0 cc oe a ee E 100 Certification AR ee 106 CODEC formats
2. ee ee 39 Network SeuiIngS 644402 dee ea ta REDE ROSE ba CS REEDS 39 Advanced SCUINGS 2652475246828 644686848 PORE SEES EH 40 G20 ISDN BRI Gateway Details lt es 40 A10 Analog Telephone Adapter ATA Details 43 Assigning a Static IP Address to the A100rG20 45 Chapter 4 Additional Configuration lt lt 47 Device Management o lt c esa cia as Oe we ee 47 Device Details lt gt 40 0 tritio 47 St Details isis asar air 48 Ressel PASS WON se ai So ee Swe A A ee HE 49 pia cbc dened decd does ed SoS ROSS S HO 49 Optional Features 424 644 668488 tida REEDED SES HO 51 SoftWare Upgrade 2 2466 bb ees eH eed roscas arica 52 Backup and RESTOS ose shoes Chee Qa eee Cee BETS SR EES ES 55 System Configuration Data 2 2 ee ee 55 Telephone Configuration Data 2 2 eee ee et 56 Corporate Directo 224242652666 4468s de wdeecbes tee teeed Seed 57 BOG ON EDITY o lt lt lt ca a a OES A Ee ew Se ee 57 Remove an ENUY 1 44166 aw Fk ERO DARA A 57 Telework si lt a KAO AER EE SARA AEROS SORE ER RRR CES 58 Exiernal NUDE lt lt 06 a ee ROB eed Cds eee AA 62 Applications ionisncasrrseiraniirsici DEKE s 62 SMTP er ee ee ee ee 62 E mail Forwarding of Voicemail 2 6 ee eee ee es 62 Call Detail Recording 24227848460 4492 454 68 26 oe SHE OSE 4 Oe 64 Dialing CONTIGUIBUON 66 66
3. web interface menu 96 telephone backup information 56 telephone options main Menu lt lt 0 93 useroptionmenu 94 web interface menu 94 typographic conventions 1 voicemail storage capacity 36 Localization list o ee 14 Loop Detect Debounce 40 Loop length modify gateway 39 M MAC address of telephone viewing 47 Modular line cord connecting 105 MOH music on hold assign orunassigninweb af assign unassign modify with phone 37 modify or remove audio file 36 physical device 39 transfer a wav file 36 wav file overview oaoa 35 Multisite Provisioning Tool installing s s e s aca ee 2 software upgrade aoa oa a a 54 Music on Hold jack G11 104 N Name of auto attendant o oo aaa 31 VIGWING s 0 la e a o a a Ea 47 Network configuration withA10 110 configuration withG11 101 configuration withG20 17 Network addresses change telephone 50 Network Options configure e mail forwarding of voicemail 62 networkport 1 2 ee ee ee ee 106 Network settings modify onthe gateway 39 Networking concepts 4 10 Next hop router routing telephone traffic
4. 2 ee eee 99 Call Detail Recording Fields lt lt eee 99 GDR Example ccc ase be heh SS ORE AAA AA 100 Appendix D G11 PSTN Gateway Analog eee eee ee 101 INPPOOUCHON 5 4 34 65 ee G48 Sh ae oe hoe ee ek a eh o eed 101 Hardware Features ica ch PSK ca rra 102 Front Panel ic ack 00 caca cs AAA AAA A AA 102 LCD and Control Buttons 102 LEDS A ib seeds ee ee see eten Saeed eacree 103 Reset BUON os A AA A ee 103 Rear Panel 15 sens inissr naci ss KERR GO HERES SR SOS 104 Powe Oph 6 6 685 6 4056 8 68 5 4 644546 AAA 104 LAN OG ss oc oe aha 6s Sate Se Se ee ae ere Ss See Ee we 104 Page ire dO ODD CESSES DNS SAO DAA OO Da DO 104 MUSIC OR Hold eka ace eke RRS RRA ERE RE OR RR 104 COMBE AR 105 PAU POW 2 646005 4 66 6548244458 6656408 0s S64 we s 105 Analog Telephone Bypass Port 2 ee eee ee 105 Technical Specifications 22 26 5242 256 45456 0566265545 4656 106 Appendix E A10 Analog Telephone Adapter o ee eee 109 INTOUCHON 664 ici A TGS EES EP OS Oe RS 109 Hardware Features 2 6 oie ceed ec be law oe See eS eb Ose See Om eS 110 Froni Pameli 4 0 acct dt hae e A Ee Re ee tk Se Se a E 110 Rear Panel oac ss eae GPRS AAA 111 COMPISACO 2 14444 446 4802 6a SS Rd REDD EE SR SEE RR OES ES EO 112 Technical Specifications 5226648550266 52 4865 ee see ews 113 FXS supplementary s
5. 54 using MPT oo 54 using Web browser o o 53 User options enable e mail forward of voicemail 63 summary 2 6 etenga is dad iagi E e a a a a 93 web interface lt a aooo sosoo omo o 91 User password reset aooo a a a 0 49 V Version software ooo eee eee 52 VLANs and QoS aoaaa a 76 Voicemail play audio file a a a 63 record user greeting 24 record user name aooo a 24 sending audio file attachment 62 storage capacity 4 36 W Web browser software upgrade 53 Web based system administration viewing registration code zil Avaya one X Quick Edition Release 3 2 0 System Administration Guide Index Z Zero redirect assign for user Zeroconf August 2007 129 Index 130 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007
6. 116 G G20 add to network n o oo a a 20 assign a static IP address 45 channel assignment n a ooa 21 compliance s ao wo e o e e o 120 CONT QUIB s ao ao i a a a 41 d talls lt lt ios s ocos a a e a E a 40 front panel s lt sose aoa a ee 118 hardware features o oo 118 installation illustration 43 IP address assignment oaoa oaa 20 network overview aooo ee ee eee 117 rearpanel 2 ee e ia e eee ns FEMOVE 2 om ee a a ee ha or SIP proxy identity 41 technical specifications 121 Avaya one X Quick Edition Release 3 2 0 System Administration Guide Index Gateway G10 G11 add to network o 19 assign POS o 23 change usingaphone 38 disable auto attendant on PSTN line 34 edit extension using Web 38 modify advanced settings 40 modify line settings 38 modify loop length 39 modify network settings 39 MUSIC SQUICB 2 s o a 39 overvieW Jna aog ee aa 11 remove g iaai ae in a a a a aaia 57 Gateway G11 aaa aa a 104 ALO s sa a e oa a aa e E e Ta t a 106 bypass port a aooaa a 105 call r ID s oos soca ce a a e a we a 107 certifications ao ooa a o 106 CODEC options aoao o a 106 connecting linecord 105 CONSOIC POM 4 or a a y a e
7. Lines View and edit the incoming outgoing and loop length settings MOH View the current status and enable dis able music on hold Networking View and edit IP address Netmask and Gateway A10 Details View the MAC address edit the name and the configurations for each port SIP Identity G20 Details View the MAC address edit the name and the configurations for each SIP Identity configure the primary identity enable disable Caller ID Software Upgrade Quick Edition devices Upgrade Backup amp Perform a backup and restore of all system configurations Restore Corporate Directory Add or Remove Select from the entry type list Sets Teleworker Gateways Groups Entry Auto Attendants External Entries Phones Gateways Groups Add or delete a group change the group name Members Add and remove members Forwarding Enable and disable forwarding for the group Provide a number to which group calls will be forwarded Dialing Rules Add and remove dialing rules 96 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Table 5 System Options Web Interface Menu continued Auto Attendants View the extension name and prompts Add modify and delete a custom auto attendant External Entries View add modify or delete an external entry SIP Identity Launch the SIP Proxy Identities dialog for editing Global Dialing Configur
8. maoe ee 16 change network address 50 connectasecondone 17 connect additionalones 17 connect first one 2 2 eee 15 connecting to PSTN line 105 default user password a aoa oaoa oa a 18 entera name ooa 16 enter a name for additional 18 extension edit o a 48 Name edit Zi a ia aa 48 options summary o 33 page zone add 48 reMOVe o gos a aoko a a a a a a a ara a a 57 August 2007 128 software upgrade 54 summary of options menu 94 Teleworker add a client locally 59 addaclientremotely 60 configure locally 4 60 configure remotely 4 60 COM IQUIIN e ai e s ear aa ee a 59 over Internet VPN 12 over Private WAN aaao aaa 12 OVErVIEW a a a a 58 specify peer IP o 59 specify server host a aoaaa aaa aa 59 view connection status a aooo 61 viewing registration code 51 TFTP server for software Upgrade 52 Time and date o 74 Typical A10 network configuration 109 Typical G20 network configuration 117 Typical network configuration g U Upgrade software se clean database to factory settings 54 using a telephone
9. 68 apply for groups 66 67 apply global rule 0 4 68 createcustom i a irai aa ae a a i aD o 66 delete custom noaoo a 66 delete for all telephones 68 delete global rule 68 enable disable for all telephones 68 enable disable for groups 67 enable disable global rule 68 VEW 732 4 cha aan atte cae a ean a a Ga a Sa 66 DNS server using on LAN 51 E E 164 telephone numbers 80 E mail notification of voicemail enable forwarding of audio file 62 enable SMTP using browser 63 enable SMTP using telephone 63 enabling audio file attachment 62 play audio file 63 registration code o o Si Expanding the network aooaa aaa a 13 Extension number change foroperator 35 ofautoattendant 31 FOMOVE mara e a ke ot VIEWING sode a d h a a a R a A R RA 47 External number add to corporate directory 62 F Factory defaults freshstart devices a oaoa aaa a 58 TESOLOBVICES gt s aoa ae eara a a a e a 57 Factory settings clean database upgrade 54 Fax machine disable PSTN line 38 Figure A10 front panel o 110 A10 rear panel 04 111 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 1
10. From the Outgoing Extension list select the telephone extension or group extension that will be allowed to make outgoing calls using the specified identity If you want a receptionist or the auto attendant feature to answer incoming external calls select Global If you want to use a custom auto attendant configuration instead of the default configuration select the name of the custom configuration from the AA Script list Click Submit To edit a SIP identity assignment 1 Dapy Log in to the System Options web page On the System Options menu select Service Provider Click Identities In the Identity column click a user name to access the associated identity assignment Click Change Details Click Submit To delete a SIP identity 1 2 Log in to the System Options web page On the System Options menu select Service Provider The Configurations list is displayed Click Identities The Identities dialog box is displayed In the Identity column click the user name of the identity that you want to delete The View Identity Details dialog box is displayed Click Delete Identity The Delete Configuration Identity dialog box is displayed Click Submit When you are prompted to confirm the deletion click Confirm Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 83 Chapter 5 Service Provider Placing a Call to a SIP Network To place a call from a telephone to the SIP network
11. Language Audio bandwidth Region Email notification settings Site name Authorization codes Dialing plan Security policy Auto attendants and their settings Applied dialing rules Groups and their settings Customizable prompts Service provider configurations Call detail recording settings Gateways and their settings A10 and G20 configuration data Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 55 Chapter 4 Additional Configuration To back up system configuration data using a web browser 1 Login to the System Options web page On the Device Management home page click Backup amp Restore Click Download Backup to launch the Save as window gt WN Select the location for the backup file and click Save To restore system configuration data using a web browser 1 Log into the System Options web page 2 On the Device Management home page click Backup amp Restore 3 Browse to the backup file 4 Click Restore Telephone Configuration Data The encrypted user data backup file will include the following information Extension Call forward settings Name Current ring tone Language Page zone Personal directory Presence monitoring list Speed dial directory Configured presence status Voice mail settings Programmable soft keys To back up telephone user configuration data using a web browser 1 Log in to the User Options interface see Logging In on
12. NS AX Tip This symbol highlights the benefits and capabilities of the product or makes you aware of alternative methods that can help you increase efficiency A CAUTION This symbol calls attention to situations that can result in harm to software loss of data or an interruption to service Typographic Conventions Convention Description Document Underlined text indicates a section or subsection in this document containing additional information about a topic Section Text enclosed in double quotation marks indicates a reference to a specific chapter or section of another document Italics Italic text indicates the title of another document System Options Words shown in bold represent literal elements of the user interfaces one X Quick Edition Documentation Avaya one X Quick Edition product and related documentation is available online at the following URL http support avaya com QuickEdition Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 1 Chapter 1 Overview System Features and Options System features can be accessed and configured using the web based administration interface or a telephone to provision the entire one X Quick Edition network System changes and updates are communicated to all telephones and gateways on the network Key Features and Benefits Avaya one X Quick Edition software is embedded in each telephone to provide the most frequently used tele
13. 5i O Operator extension Change number sn s sosa aoma owo a 35 Speci s s rora a ee a ee ee ee 35 68 Optional features August 2007 126 e mail forwarding el registration information al teleworker options 5i Options button summary of menu items 95 telephone menu items 94 Options web summary of menu items 94 96 Overview of typical network configuration 109 117 P Pagesa a A as Bc hte a BA 104 Page zone assign to telephone 48 Password change administration 26 change expired administration 27 create at Setup o o 15 lockout user options and voicemail 26 reset administration 49 reset SySteM 2 2 ee eee 49 FeSeCULUSCN ta oia a A eee ees Re 49 rules for security o 69 PC IP address o e 54 Peer IP for teleworker o 59 Performance recommendations 10 POTS terminal PU isco ee i a oe See a bE we Says eet See eh tae a 114 callforward 2 2 ee ee eee 115 o So ide stead aia Ske ae cae We eh ae Sat 114 Calltransier 0 ices aa a ae 115 callwaiting s o o o 118 commands 2 eee eee ees 116 making secondcall 116 Power Fail transfer Port 106 Power options Glacial ari ad ad ta a es 104 GIT SP
14. To access options using the web based administration interface The password that you enter to log in is encrypted before the information is sent to the system Refer to Security on page 69 for protocol and security details 1 Start the web browser on your computer 2 Inthe Address field enter the IP address of a telephone for example https 192 168 0 10 To determine the telephone IP address press the key and then the PAGE RIGHT button to toggle the display between IP address and date and time 3 Click OK If you have not installed the self signed security certificate on your computer a Security Alert message is displayed 4 Perform one of the following actions e To proceed without installing the security certificate click Yes e f you want to install the security certificate click View Certificate When the Certificate dialog box is displayed click Install Certificate and follow the instructions Click System Options on the Login screen Type the administration password set when the first telephone was installed Click Login The Device Management page is displayed Links to additional pages are in the list on the left side of the screen Click an item in the list to view and edit system wide settings Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 25 Chapter 3 Advanced Configuration To access system options menu through buttons on the telephone 1 At the telephone p
15. 5 6 7 1 A10 Analog Telephone Adapter Analog phone or fax machine 7 4621 SW IP Telephone 2 3 RJ 45 CAT 5 4610 SW IP Telephone Assigning a Static IP Address to the A10 or G20 This procedure describes how to configure the static IP address of the A10 or G20 device when a DHCP server is not available 1 Using the included Ethernet cable connect the G20 or A10 RJ 45 LAN port directly to the Ethernet port on your PC 2 Configure the PC with a static IP address Note The procedures below are for Microsoft Windows For another operating system refer to the documents that came with your computer e Onthe PC go to My Network Places gt View Network Connections e Right click Local Area Connection or the designated connection used for the Ethernet port to connect to the device and select Properties Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 45 Chapter 3 Advanced Configuration h b b bh _ h _h dh a ON E ne 18 19 20 21 O 0000 Sl Or OI 00 e Inthe Local Area Connection Properties window select Internet Protocol TCP IP and click Properties note the current settings you will need to set them back later e Select Use the following IP address IP address enter an IP address that conforms to the default IP address 192 168 123 10 of the device for example 192 168 123 11 Subnet mask enter a value that conforms to the default subnet mask of th
16. Click Add The Add SIP Proxy Identity dialog box displays Complete the following fields e For Type select Subscriber e Entera unique Name for example a user name e Enter an Identity an internal extension number The number is used when you assign an extension number in your one X Quick Edition network to an A10 port e Select a Domain e Select an Authorized User Click Submit To configure the A10 1 Log in to the System Options web page On the System Options menu select Device Management Select the A10 to be configured The Edit ATA Gateway Details dialog includes read only fields for Device Type MAC Address and Firmware date of the firmware build Name the A10 and select the SIP Identity for each port For example map the SIP Proxy Identity added in the previous procedure to Port 1 You can continue to configure the other three ports If you need to change the network information clear the DHCP Address check box Refer to Assigning a Static IP Address to the A10 or G20 on page 45 A CAUTION Changing the network settings to assign a static IP address could cause loss of network connectivity with the A10 Each time you clear or select DHCP Address and click Submit the A10 will reset Click Submit 44 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration Figure 12 A10 Analog Telephone Adapter Installation ODSDOS DUQGQODUODO
17. Incoming Calls 405 Member Outgoing Calls 405 Registration takes place automatically on a continual basis You can specify how often telephones register with the SIP registration server for example every 3600 seconds Figure 15 Incoming calls are routed to a group E sip e Group 444 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 87 Chapter 5 Service Provider Case D Incoming Calls are Handled by the Auto Attendant Feature If you want the auto attendant feature to answer all calls from an external network automatically you need to configure one SIP identity that corresponds to the entire one X Quick Edition network in general see To assign a SIP identity on page 82 To enable all telephones connected to the network to make outgoing calls assign the same SIP identity to those telephones Global lets you select all of the telephones on the network Specify information similar to the following values when you create the SIP identity where the Global setting refers to the auto attendant configuration assigned to the incoming PSTN line SIP Identity 1715557600 Password 12700 Member Incoming Calls Global Member Outgoing Calls Global After you configure the telephones to interoperate with the service provider s SIP network one of the telephones on the network will register to receive all incoming calls and another telephone will register to forward outgoing calls on beha
18. to indicate a new incoming call If you want to make a second outgoing call this action puts the current call on hold and provides you dial tone for making another call e Ifthe second call is through you can toggle between the calls by using the flash hook 2 action e Ifthe second call turns out to be busy hang up the phone and pick it up when it rings to toggle to the call on hold 116 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Appendix F G20 ISDN BRI Gateway Introduction The G20 ISDN BRI Gateway is a compact VoIP gateway router that supports two VoIP calls on each of two ISDN BRI ports This gateway allows your one X Quick Edition network to leverage low cost Internet Telephony on existing ISDN phones for complete Single office Home office and branch office voice and data connectivity Figure 23 shows the position of the gateway in a typical company telephone network Up to five gateways can be connected to your one X Quick Edition network if required to increase the number of PSTN connections into your office Figure 23 Typical one X Quick Edition Network Configuration LAN Ethernet Switch PSTN BRI signalling G20 G20 Typical QE Configuration A typical configuration consists of a customer supplied 10 100 Base T Ethernet Local Area Network LAN with a connected IP router or switch to which the gateway and your telephones are connected An admini
19. 1 Start the web browser on your computer 2 Inthe Address field enter the IP address of the telephone for example https 192 168 0 2 If you have not disabled it a Security Alert message is displayed 3 Click OK If you have not installed the self signed security certificate on your computer a Security Alert action request is displayed 4 To proceed without installing the security certificate click Yes or to install the certificate click View Certificate click Install Certificate and follow the on screen instructions On the Login dialog box type the telephone extension number and password Click Login The User Options Home page for the telephone is displayed Logging Off e Click Logout in the upper right corner of the User Options web page Changing the Password 1 Click Change Password on the User Options web page The same password is used for voicemail and for user options 2 Enter the current password the new password and confirm the new password 3 Click Submit Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 91 Appendix A Web based User Options Home Page To modify call forwarding option settings e Click Change in the Call Forwarding dialog box to modify call forwarding option settings To enable or disable Do Not Disturb DND e Click Change in the Do Not Disturb DND dialog box To create or modify Speed Dial assignments e Inthe Speed Dial dialog box click
20. 2007 71 Chapter 4 Additional Configuration To change system language settings using a web browser 1 ar wo Ph Log in to the System Options web page Select Localization in the System Options menu Click Change Details in the View System Language field Select the System Language from the list Click Submit The language changes on all telephones in the one X system To change the system language settings using a Quick Edition IP telephone OW e Qe N S At the telephone display the System Options menu Select System Language on the System Options menu Press Change Select the language and press Yes Press OK to display the previous menu or press the PHONE EXIT button System Region Settings 72 Changing the System Region and resetting the Dial Plan will load the default Dial Plan for your region The procedure may change the DN range auto attendant range SIP and PSTN access codes Operator code and Emergency contact numbers Changing the region is a two step process Change the region Reset the dial plan To change system region settings using a web browser Oo ow NS Log in to the System Options web page Select Localization in the System Options menu Click Change Details in the View System Region field Select the System Region from the list Click Submit To reset the dial plan using a web browser 1 2 3 Select Dial Plan in the System Options menu Click Reset Dial Plan Click
21. 202 13 5 20 160 181 202 135 20 160 181 01 2007 01 03 10 23 24 2007 01 03 10 23 26 0 10 2007 01 03 10 23 43 17 2 0 C 135 20 161 73 0 Avaya one X Quick Edition Release 3 2 0 System Administration Guide July 2007 Appendix D G11 PSTN Gateway Analog Introduction A G11 has four Foreign Exchange Office FXO ports that provide your network with access to the Public Switched Telephone Network PSTN through PSTN lines managed by your telephone service provider Figure 17 shows the position of a global analog gateway in a typical company telephone network Up to ten gateways can be connected to your one X Quick Edition network if required to increase the number of PSTN connections into your office Figure 17 Typical one X Quick Edition Network Configuration Local Area Network _ cal YE 5 ul a gt JE 3 le BF E EF EES 3883 Ethernet Switch E X E 38883 F Administration a G11 Global Analog Gateway G11 Typical OE Network Configuration A typical configuration consists of a customer supplied 10 100 Base T Ethernet Local Area Network LAN with a connected IP router or switch to which the gateway telephones are connected A computer may be connected to the network to provide web based configuration If your Quick Edition IP telephones are already connected to the LAN and running software version 3 0 or greater adding a global analog gateway to the syst
22. 6s lt SARE HE 8 SES eS 64 DISUPISA 644 See DRESSAGE STDS KMS RETO ER SOS OAD GSS 64 Dialing RUSS s reas sis eee SSE OAS SE SOS eS a 65 Group Dialing Rules 2 286825 ci wesc ete eeancacae 66 Global Dialing Rules o s roos ce ee de Pedi den ei eden ee ee edes 68 oe gt a er ee ee ee ee ee 68 Specify the Designated Operator Extension 68 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Ill O A 5546 6H 64 5 2404 6 SSeS SSS Ses He oes 69 Denpasar rs RA ace ee a Se See eo ace 69 Password RUIGS ccs 869 FON OE OS ED Oe we RRA 69 eg es MRE 70 MAMIN PASSWOrd ios a a o Se es Sk me cal 71 LOCAMNZadd n ss bree hae HERES sai 71 System Language Settings lt lt 71 System Region Settings lt lt lt 72 Conierence TONES sidecar oes a See Salers 73 LaMquagea PACKS 66a kd eR Rw ar a dd a ee 73 System Time and Date s 66 cb se ce eee Ree eee 4 05 74 A z 64 26h 66 424 8268 68 6948 44 SS HORSES ESS SS OOS 75 Adjusting Audio Bandwidth Settings 0 2 eee ee ee ee es 75 Adjusting VLAN Settings sic8 ese eed d eee e ee nacewens 76 Chapter 5 Service Provider eroe vic eee eee pita des terie oea 79 Service Provider 2 f2c46i606 6552 bo Seeded OSSEE SS e chee oe eS 79 Required Service Provider Information 2 020 eee eee eee 79 SIP Interoperability ccc cece cea ecw ed eee ee eee
23. Auto Attendant host 06 Same set 07 SP 08 ATA 09 BRI 10 PSTN CallDirection 01 Incoming 02 Outgoing 03 Intranet two devices on the same subnet CallerName Display name of the caller Caller Caller s URL CallerContact Contact URL where this caller could be reached CalleeName Display name of the callee Callee CalleeContact Callee s URL Contact URL where this callee could be reached Remote DeviceType 01 Set 02 GW 03 Other Start Time Connection Time Call start time YYYY MM DD HH MM SS in local time Time of call connection YYYY MM DD HH MM SS in local time TotalLocalHoldDuration Total hold time duration in seconds TotalRmtHoldDuration Total held time duration in seconds End Time Time of call end YYYY MM DD HH MM SS in local time ConnectDuration Duration of call connection in seconds RingDuration Ring duration in seconds Account Code Code for customer account administration not yet supported Avaya one X Quick Edition Release 3 2 0 System Administration Guide July 2007 99 Appendix C Call Detail Recording Table 6 Call Detail Record Fields Recorded data Description Authorization Code Code of authorizing outgoing call or long distance call FailureCode Numeric SIP error code if a call fails abnormally FailureReason SIP response reason corresponding to response code TerminationCode C Ca
24. Flow Configuration Options Incoming Call to Group Forwarded to Auto Attendant In Figure 5 ring group 400 is the destination for all incoming calls The ring group can contain up to 10 telephones that can ring simultaneously when a call is directed to the group extension With a DIL assignment for the lines on the gateway to extension 400 this provides a key system like solution in which all telephones are presented with incoming calls at the same time When the call is answered the call appearance remains on the telephone that is on the active call and all other telephones return to the idle screen Calls can continue to be directed to other telephones using transfer call park and conference whether they are a group member or not Group extensions also provide a forwarding option should no member of the group be available In this case call forwarding for the group directs unanswered calls to the auto attendant 500 A further option from the auto attendant would be to have callers press 0 to reach the general mailbox in this example extension 200 or dial the ring group or extension based on instructions given in the AA recording In that case all calls directed to extension 200 will immediately be forwarded to voicemail and calls to ring group 400 will still be presented at extension 200 as they would normally Figure 5 Call to group forwarded to auto attendant AA Auto Attendant CF Call forward CF D Call forward
25. TFTP server 8 Select the language to use for your telephones from the list and click Next 9 Confirm the update settings and click Next O Click Start and then click Next 11 Click Next when the phones return to idle state and the gateways display a green LED 12 Click Yes in the Warning window 13 Click Close to exit the Language Setup Wizard Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 73 Chapter 4 Additional Configuration System Time and Date To change the system time or date using a web browser 1 ar wn 6 Log in to the System Options web page On the System Options menu select Localization On the Language amp Region page click Time amp Date Click Change Details in the View System Time or View System Date area In the Date fields enter the system date In the Time fields enter the system time and select an AM or PM setting Click Submit To change the system date using a Quick Edition IP telephone 1 2 3 4 Using any telephone connected to the network display the System Options menu Select Date and Time on the System Options menu Select Date or Time on the Date amp Time Options menu Enter the date in MM DD YYYY format Press the softkey to add a separator Enter the time in HH MM 24 hour format for example 15 36 Press to add a separator Press Save Note If you have a G10 or G11 gateway and subscribe to Caller ID from you
26. XH Tip Upgrade is complete when the phones return to idle state If your network includes an analog gateway check for a green Power LED on the front panel to verify that the analog gateway is ready analog gateways take slightly longer than telephones to re initialize 9 Exit the TFTP server 10 Reset the system time and date Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 53 Chapter 4 Additional Configuration To upgrade the software using a Quick Edition IP telephone Note You must first run the wizard and then as part of the upgrade process select Upgrade with another interface At the telephone that you want to upgrade display the System Options menu Select Set Management on the System Options menu Select Upgrade on the Set Management menu Press Upg OW Go Ne The IP address of the administration computer on which the TFTP server is running should be displayed If necessary press Chg and enter the correct IP address Viv 4 X Tip To determine the IP address of the administration computer on the Windows Start menu click Run type cmd and click OK At the command prompt type ipconfig all Look for the IP address in the list of displayed information AN Press Next The Upgrade Settings menu displays the software components Press Next Choose the Upgrade Option e Clean Database When selected the software is upgraded and all user configurable settings and system conf
27. address software version connection status and MAC address 2 Lines Select a PSTN line and view or change its loop length setting 3 Music On Hold Enable or disable the playing of audio input 4 IP Address View or change IP address or network mask of PSTN gateway and or IP address of default IP gateway 8 Auto Attendant 1 Auto Attendant View extension number name selected greeting prompt prompt language and extension number of associated PSTN gateway Create an extension and edit a name 2 Custom Greeting 1 Record play and or save a custom greeting 3 Custom Greeting 2 Record play and or save a custom greeting Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 95 Appendix B Features Table 5 System Options Web Interface Menu Logout Change Admin Password Help Device Management Devices View all devices add or remove a device Set Details View Extension Name Status Page Zone Software Version Network Name Network ID Change extension number name and page zone Reset user pass word back to default Networking View and edit IP address Netmask and Gateway Features View optional features and registration information Gateway Details View extension IP address software version status MAC address network name and ID Edit the extension
28. an authorization code 1 Log into the System Options web page 70 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Localization Select Security in the System Options menu Click Authorization Codes in the Security page Click Create Code Enter a name for the authorization code Enter a random 6 10 digit numeric authorization code Click Submit NO a F WO RD a T may not edit an authorization code you must delete it and create a new one To delete an authorization code 1 Log in to the System Options web page Select Security in the System Options menu Click Authorization Codes in the Security page Click Delete Code Select the code from the list Click Submit Daron Admin Password Refer to Changing the Administration Password on page 26 for the procedure Localization You can select country and language settings that affect the language displayed in the interfaces the language in which auto attendant and voicemail prompts are played the default dial plan and the ringer and feedback tones generated by the system System Language Settings Changing language settings will change the system and telephone user interface languages When you have used the system web interface and then decide to change to another language or upgrade to a new software version you must clear your browser cache history Avaya one X Quick Edition Release 3 2 0 System Administration Guide August
29. any IP or PSTN network The adapter performs the following major functions e Voice over IP and local switching via 4 analog phone ports FXS e Standard compliant VoIP conversion in accordance with SIP protocols e Internet access and IP routing with IP QoS support for voice and data traffic Up to ten adapters can be connected to your one X Quick Edition network to increase the number of PSTN connections into your office Figure 20 Typical one X Quick Edition Network Configuration LAN Ethernet Switch E UNES A10 Typical OE Configuration Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 109 Appendix E A10 Analog Telephone Adapter A typical configuration consists of a customer supplied 10 100 Base T Ethernet Local Area Network LAN with a connected IP router or switch to which the adapter and your telephones are connected An administration computer may also be connected to the network The FXS or Foreign eXchange Subscriber interfaces Voice Ports on the A10 provide for analog telephony also known as Plain Old Telephone Service or POTS Hardware Features Front Panel Figure 21 A10 Analog Telephone Adapter Front Panel AVAYA A10 Analog Telephone Adapter WA ha ss amp os e CE S rs a Li LAN Console 7 VolP Link Voice Ports Console Run Power Ethernet Table 13 Front panel descriptions Power LED When lit indicates power is applied Off ind
30. approximately 8 Kbps of bandwidth on the network Note Your service provider may have specific bandwidth requirements 5 Select Submit Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 75 Chapter 4 Additional Configuration Adjusting VLAN Settings Enabling Priority QoS Tagging Depending on the configuration of your LAN and the amount of traffic being processed you may configure Virtual LANs VLANs on your LAN routers or switches to implement more than one logical network on the same physical subnet and or improve the Quality of Service QoS throughout your network Priority tagging improves QoS when one X Quick Edition traffic is routed over a subnet that implements VLANs To support one X Quick Edition priority tagging the Ethernet devices to which your one X Quick Edition devices are connected must support IEEE 802 1pQ frames and be configured properly to permit the forwarding of one X Quick Edition voice and data traffic to one X Quick Edition devices Avaya one X Quick Edition devices support IEEE 802 1p priority value tagging within the framework of the IEEE 802 1Q Virtual Bridged Local Area Networks standard The feature allows you to assign priority levels to one X Quick Edition voice and data traffic in order to ensure QoS at OSI Layer 2 Specifying a priority such as 5 for voice traffic and 3 for data ensures that one X Quick Edition voice traffic has priority over data Your LAN ad
31. by the key If the caller does not respond to auto attendant prompts dials zero or uses a rotary or pulse telephone the call is transferred to the designated operator Calls from rotary or pulse telephones are directed to the operator because rotary pulse telephones do not generate tones The auto attendant can play the default greeting all the time or you can record two custom greetings and manually switch the recording to play at different times For example you can use one greeting during the day when you are open for business and one when the office is closed You can define multiple auto attendant configurations per one X Quick Edition network Viv 4 X Tip To configure the auto attendant to answer calls from a PSTN gateway see Lines Settings on page 38 To configure the auto attendant to answer calls from a SIP network see To assign a SIP identity on page 82 Record Custom Greetings You can record two custom greetings for each auto attendant configuration To record a custom greeting 1 Using any telephone connected to the network display the System Options menu 2 Select Auto Attendant on the System Options menu or press the indicated dialpad key 3 Select Custom Greeting 1 or Custom Greeting 2 on the Auto Attendants menu 4 When you are prompted to record the custom greeting lift the handset 5 Press Rec and speak the greeting clearly into the microphone The greeting must be a minimum of 3 seconds and a maximum
32. configuration illustration 15 delete configuration 82 editconfiguration 08 82 view configuration o o 82 SMTP enable using browser 63 enable usingtelephone 63 Software upgrade 2 ee eee 52 using a telephone o 54 using Install Wizard 53 USING MPT a cia a e a a ee 54 using web browser oaoa oaa 53 version and release number 52 Software version and release number VIEWINGS 0 ee tl e a A a e 47 Specifications G11 106 Static IP address assign to A10 G20 aoaaa a 45 System configuration attendant with AAbackup 4 attendant with after hours AA 5 attendant with generalMBtoAA 6 call to group forwarded to AA 7 default 00 ak a A cea Real ak ae de eae ae E 3 network concepts 2 10 two level auto attendant 8 typical network 000 9 System configuration data backup amp restore o o 5D System options ACTOS cc ae ia Re a a eA 25 audio quality o o 15 date ahd time a s s eos a o 2 24 74 device management 47 password for accessing 25 service provider options 79 summary of options 95 96 System password ESELS da hae a a e A A 49 Avaya one X Quick Edition Rel
33. extension number that is associated with an existing auto attendant configuration instead delete the configuration and create another one having the required extension number To edit an auto attendant configuration using a web browser 1 Login to the System Options web page 2 Onthe System Options menu select Corporate Directory On the Corporate Directory dialog select the auto attendant that you want to edit The View Extension Details dialog box is displayed Click Change Details To change the name of the configuration type a new name in the Name field To change the greeting that is played when the auto attendant is invoked select the greeting from the Prompt list Note You must record a custom greeting before it can be played See page 30 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 31 Chapter 3 Advanced Configuration 7 Click Submit To edit an auto attendant configuration using a Quick Edition IP telephone Using any telephone connected to the network display the System Options menu Select Auto Attendant or press the indicated dialpad key Select Auto Attendant on the Auto Attendants menu or press the indicated dialpad key Select the Line Feature button beside the configuration that you want to view 92 00 N E To change the name of the selected configuration e Select Name on the AA Details menu or press the indicated dialpad key e Using the keys on the dial
34. move to the right automatically or press the PAGE RIGHT button To move the cursor to the left or to the right without deleting a character press PAGE LEFT or PAGE RIGHT To add a space to the end of a line press PAGE RIGHT To change a character to upper or lower case press Case The first character in a line and the first character after a space are capitalized automatically The special characters amp and are entered by pressing the 1 dialpad key e Press Save to assign the name to the telephone e The set name for any telephone can be changed at any time No Peers e The No Peers indication will appear on the top line of the display The indication will remain until another Quick Edition device has been added to the system Assigned extension number e The first telephone added to the network will be assigned an extension number The extension number shown in the upper left of the display is used to call this telephone locally within the system Press the Dir softkey to display a list of the telephones and extensions that have been added to the network Change the extension number e The system administrator can change the extension number from the telephone or web based administration interface at any time Access Options gt System Options gt Device Management gt Set Extension 16 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 200
35. network has VLANs include all of the one X Quick Edition devices that need to communicate with each other in the same VLAN If multiple one X Quick Edition networks need to be run on the same IP subnet ask your LAN administrator to define the required number of VLANs on the Ethernet switch and assign a single one X Quick Edition network to each VLAN Note Zero Configuration Networking Zeroconf based on the RFC3927 standard is a set of techniques that automatically create a usable IP network without configuration or special servers Performance Recommendations To ensure optimum performance the following operational guidelines are assumed e Supply RJ 45 Category 5 CAT5 or better for example CAT5E Ethernet cabling to connect equipment such as PSTN gateways to the LAN e Delay jitter and packet loss in speech delivery all have the potential to degrade the quality of one X Quick Edition system To achieve the best voice quality performance ensure that end to end delay jitter and packet loss on the network are within the following tolerances Packet loss less than 1 Jitter less than 20 ms End to end delay less than 50 ms 10 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Typical Network Configurations Ping delay less than 100ms e Do not connect a network server PC for example a web server file server or database server or a network printer to the PC port on a tele
36. notification and specify the e mail address of the SMTP recipient Refer to the Avaya one X Quick Edition Telephone User Guide Email Forwarding of Voicemail To play an audio file attachment Refer to the Avaya one X Quick Edition Telephone User Guide Email Forwarding of Voicemail Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 63 Chapter 4 Additional Configuration Call Detail Recording Avaya one X Quick Edition provides the ability to capture information about all phone calls Refer to CDR Record Fields on page 99 for record categories details and examples You can provide the captured ASCII CSV format data to a designated Call Detail Records CDR collecting server to generate reports Such reports can help eliminate internal telephone abuses allocate communication costs across an organization guard against external telephone frauds provide centralized and local visibility of telecommunication costs for worldwide networks measure leased line private wire usage and identify missed and unanswered calls To configure call detail recording using a web browser Log in to the System Options web page On the System Options menu select Applications In the SMTP Settings page click CDR Select Enable CDR Enter the IP address and port for the Primary CDR Server Enter the Collection Interval Enter the Max CDR Per Batch the maximum number of records to be sent to the serve
37. o 75 CODEC options G11 aoaaa 106 Communication Manager CM 12 79 Compliance PLO Te a a eye oe aa 112 All ei e a a A 120 Conference tones reset for region 73 Configuration data DACKUD ica ac a 56 estores a a de aa A 56 Confirm data network o 15 Connect first telephone 15 Console Port GIT fog ede SE A a eR Ge Bos 105 Corporate directory add an entry 0000 57 addexternalnumber 62 maximumentries 2 2 ee eee 57 Country list o o 14 Create the site o ee 15 Custom greeting ASSIM a a E e A 31 ECONO y a a a ke a ds ee 30 D Date and Ume a sa c soo noe e e e a 74 Default system configuration aoao aaa 3 Device Management back up configuration data 56 change network address of telephone 50 freshstart device o eee ees 58 remove device o ee ee 58 remove extension number 57 restore configurationdata 56 specify operator extension 69 summary a i oa ate ee 47 upgrade software aoa oaoa a a a a 54 Dial plan Change s ao sos ie ee a a a 65 overvieW 2 6 a a E e a e e a aA 64 reset for region ooo o 72 Dialing patterns createcustom oaoa o o 66 examples 1 1 o o 66 Dialing Rules options apply for all telephones
38. page 91 2 Select Backup amp Restore in the User Options menu 3 Click Download Backup to launch the Save as window 4 Select the location for the backup file and click Save To restore telephone user configuration data using a web browser 1 Log in to the User Options interface Select Backup amp Restore in the User Options menu Browse to the backup file AWN Click Restore 56 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Corporate Directory Corporate Directory The Corporate Directory dialog box will display all of the dialable numbers maximum 100 entries internal and external that make up the Corporate Directory The Corporate Directory includes numbers associated with physical devices such as telephones and numbers associated with virtual applications such as groups and external numbers Note Selecting a phone in the Corporate Directory dialog launches the Set Details dialog in the Device Management list selecting a gateway launches the Analog Gateway Details dialog Add an Entry Log in to the System Options web page On the System Options menu click Corporate Directory Click Add Entry to launch the Add Corporate Directory Entry page Select an Entry Type from the list Ee NS Complete the type specific fields that will appear Groups see Create a Group on page 28 Auto Attendants see Auto Attendant Details on page 30 Extension see Telework
39. settings site name and password as the LAN network based Quick Edition system and provide a user name Configure the telephone with a unique extension to ensure the extensions assigned within the Quick Edition system do not shuffle Select Teleworker on the User Options menu Select Default Server on the Teleworker menu 60 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 10 11 12 13 Corporate Directory Press Chg and enter the IP address of any active Quick Edition telephone on the network in the corporate internal location Press the softkey to add separator characters between the digits Press Exit to display the previous menu or press the PHONE EXIT button to clear the display area To enable teleworker mode select Teleworker on the User Options menu Select Mode on the Teleworker menu Press Chg to enable or disable teleworker mode Press PHONE EXIT to clear the display area If the site identifier teleworker phone is not identical to that of the company one X Quick Edition network the teleworker server uploads stored system settings to the remote telephone the telephone receives a new site identifier identical to the one belonging to the company one X Quick Edition network a new extension number and the user name associated with that extension number When a message prompting you to restart the teleworker client telephone is displayed press OK To view the conne
40. the Identity that you want to modify Subscriber A10 or Trunk G20 Make the changes and then click Submit To remove a SIP Proxy identity 1 2 3 4 Log in to the System Options web page On the System Options menu select SIP Proxy Click Identities and then click Delete Select the identity to be deleted from the list and then click Submit SIP Proxy Authorized Users 90 A SIP authorized user account added to a proxy domain is used for authenticating SIP based communications between the A10 or G20 and the one X Quick Edition telephones To edit a SIP Proxy Authorized User account 1 ar wo PN Log in to the System Options web page On the System Options menu select SIP Proxy Click Authorized Users Select the authorized user account that you want to modify Make the changes and then click Submit Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Appendix A Web based User Options When a computer is connected to the one X Quick Edition network you can use the web browser to access and manage telephone and user options through the web based User Options interface Use Microsoft Internet Explorer 6 0 or later or Mozilla Firefox 1 0 Note Refer to the Avaya one X Quick Edition Telephone User Guide for feature details Logging In To display the IP address of the telephone press and PAGE LEFT or PAGE RIGHT To access telephone and user options using a web browser
41. to dial 501 to hear the secondary message Extension 501 could be recorded to direct callers to dial 500 to return to the main level of the attendant Figure 6 Two level auto attendant 500 Wry AA Auto Attendant CF Call forward CF D Call forward disabled DIL Direct inward line ZR Zero redirect VM 3 6 Voicemail 3 or 6 rings 1 One of the auto attendants will answer incoming calls from the PSTN to the Gateway on ALL lines 2 The AA will use a custom greeting recorded on a telephone in the System Options Menu 3 In this example the greeting should inform the caller to dial 501 to reach the second AA 4 Calls that reach either of the AA s can be directed in one of three ways dial by extension dial by name dial Operator 8 Avaya one X Quick Edition Release 3 2 0 System Administration Guide 1 The second AA greeting will provide information such as directions to the location or seasonal information that may not be required in the main AA greeting 2 The AA will use a custom greeting usually Custom Greeting 2 recorded on a telephone in the System Options Menu 3 The greeting should inform the caller to dial 500 to reach the main AA 1 The Quick Edition telephones will forward unanswered calls to voicemail after three rings 2 Each telephone has 20 minutes of voicemail storage 3 Each mailbox has a default greeting that can be changed Select Voice
42. user options using a web browser 1 Start the web browser on your computer 2 In the Address field enter the IP address of the telephone for example type https 192 168 0 2 94 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options System Options Table 4 System Options Telephone Menu 1 Change Password Enter existing password enter new password and confirm new password 2 Set Management 1 Set Extension 2 Remove Extension Change telephone extension number Specify extension to remove 3 Reset Password Reset password on accessed telephone 3 System Language 4 Upgrade View software version Specify IP address of TFTP server and or confirm upgrade host and start upgrade The language change will not apply to voicemail or auto attendant prompts or Web admin 4 System Region The region selection will apply the correct regional tone package 5 Date and Time Edit and save system date and time 6 Network Options 1 IP Address View or change IP address or network mask of telephone IP address of default gateway for telephone and or IP address of DNS server 2 SMTP Settings Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port 3 Operator Extension View or change the designated operator extension 7 Gateways 1 Details View PSTN gateway IP
43. 0 Analog telephone bypass port G11 105 Analog voice ports AO o 6 4 ck wee A 114 call hold transfer forward waiting 114 commands 2 2 eee ee ee es 116 making secondcall 116 Attendant with AA backup figure 4 with after hours AA figure 5 with mailbox to AA figure 6 Audio bandwidth adjusting LA file play within e mail 63 file sending via e mail 62 Avaya one X Quick Edition Release 3 2 0 System Administration Guide Index quality setting adjusting 75 source file si e sa sonas o 36 SpecsOn Gils a ssa o ooo 106 Authorization codes a sooo 70 Auto Attendant assign a custom greeting til assign to PSTN gateway 32 change extensionnumber 31 Change name n o o 31 32 configure to not answercalls 34 create configuration web 33 create new configuration 33 delete configuration web 34 OetailS 2 ei a a Ao a e e 30 dial by NAME s a soa seci mo e e 5004 30 disable default a aoa oaa a a 34 extension at system setup 23 greetings at system setup 23 NIght service a a e ae 31 record a custom greeting 30 redirect to Operator o 30 remove PSTN gateway association
44. 118 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Hardware Features Rear Panel Figure 25 G20 ISDN BRI Gateway Rear Panel ISDN 2 ISDN 1 s o 9 5YDC1A Reset Button on ISDN 2 ISDN 1 Table 19 G20 ISDN BRI Gateway back panel descriptions Port Description 5V DC 1A The power input for the supplied 5V wall adapter Reset The reset button has three functions e Restart the unit with the current startup configuration Press for less than 1 second and release the Reset button to restart the unit with the current startup configuration e Restart the unit with factory default configuration Press the Reset button for 5 seconds until the Power LED starts blinking to restart the unit with factory default configuration e Restart the unit in bootloader mode to be used only by trained G20 ISDN BRI Gateway technicians Starting with the unit powered off press and hold the Reset button as you apply power to the unit Release the Reset button when the Power LED starts blinking so the unit will enter bootloader mode LAN Auto MIDX Fast Ethernet port RJ 45 connects the unit to an unused port on an IP router or switch that is connected to your Ethernet LAN ISDN 2 and 1 ISDN BRI TE Usr port RJ 45 SO S T interface connects the unit to an ISDN NT Point to point or point to multipoint configurable Avaya one X Quick Edition Release 3 2 0 System Administration Guide August
45. 20 Each time you clear or select DHCP Address and click Submit the G20 will be reset 6 Click Submit 42 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration Figure 11 G20 ISDN BRI Gateway Installation 8 9 1 G20 ISDN BRI Gateway 4 RJ 45 4 Wire 2 included 7 Wiring Closet LAN Switch 2 Power adapter included 5 Service Provider Network 8 4610 SW IP Telephone 3 RJ 45 CAT 5 6 ISDN U 9 4621 SW IP Telephone A10 Analog Telephone Adapter ATA Details There are four major steps involved in the installation and configuration of the A10 1 Install the Quick Edition telephones refer to the installation document in the phone box 2 Install the A10 on the LAN refer to A10 Analog Telephone Adapter Installation on page 45 3 Assign SIP Proxy Identities see next procedure Note The A10 can support up to three analog telephones on each port by using an RJ 11 two port or three port jack adapter splitter Vv Tip The A10 is shipped with a default IP address 192 168 123 10 PA A Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 43 Chapter 3 Advanced Configuration 4 Configure the A10 To add a SIP Proxy identity for A10 1 2 6 Log in to the System Options web page On the System Options menu select SIP Proxy The SIP Proxy Configurations window is displayed Click Identities
46. 2007 119 Appendix F G20 ISDN BRI Gateway Compliance Table 20 G20 ISDN BRI Gateway Compliance EMC Safety PSTN Regulatory Radio and TV interference CE notice ISDN compliance MAC Address FCC Part 15 Class A EN55022 Class A EN55024 EN61000 3 2 EN61000 3 3 e EC EN 60950 1 e AS NZS 60950 1 TBR 3 AS ACIF S031 2001 AS ACIF S003 L3 supplement NZ The gateway generates and uses radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio and television reception The gateway has been tested and found to comply with the limits for a Class A computing device in accordance with specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection from such interference in a commercial installation However there is no guarantee that interference will not occur in a particular installation If the gateway does cause interference to radio or television reception which can be determined by disconnecting the unit the user is encouraged to try to correct the interference by one or more of the following measures moving the computing equipment away from the receiver re orienting the receiving antenna and or plugging the receiving equipment into a different AC outlet such that the computing equipment and receiver are on different branches We certify that the apparatus ident
47. 24 A10 telephone adapter installation 45 A10 typical network configuration 109 attendant with AAbackup 4 attendant with after hours AA 5 attendant with mailbox to AA 6 default system configuration 3 external connectivity 9 GiT front panel o 102 Gl1rearpanel o 104 G11 typical network configuration 101 G20 front panel o o 118 G20 gateway installation 43 G20 rear panel o o 119 G20 typical network configuration 117 group forward to AA 7 SIP calls everyone has a direct line 86 SIP incoming calls answered by receptionist 85 SIP incoming calls are handled by AA 88 SIP incoming calls are routed to a group 87 SIP service provider oaoa a 18 teleworker over Internet VPN 12 teleworker over private WAN 12 two level AA c sui aido 8 Freshstart a device o o 58 Front panel MS o a Ae a a 110 G20 o a o e e Aes 118 FXO portS G11d o 106 FXS services AOS we vacate ll See acts eee oe hd 114 call forward hold transfer waiting 115 Call NOI i 2 ee ena a SE A ae a 114 call transfer ee ee ee 118 call waiting 2 2 2 eee eee 115 commands oaa a 116 making secondcall
48. 4 e Table 4 System Options Telephone Menu on page 95 e Table 5 System Options Web Interface Menu on page 96 Telephone Options Table 1 Telephone Options Main Menu 1 Options To log into user or system options 2 Call Log View and clear incoming and outgoing log entries 3 DND Enable and disable Do Not Disturb 4 My Status Set your user status 5 Paging Initiate a page 6 Speed Dial Add edit and delete speed dial entries 7 Optional Features View 8 Set Details View 9 Language View settings Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 93 Appendix B Features Table 2 Telephone Options Telephone User Option Menu 1 Password Change password or turn password on or off 2 Call Forward Enable disable and modify call forwarding settings Also available through a softkey 3 Voicemail Enable and disable operator redirect and the number to which a call will be redirected Record your name and greeting Also available through a softkey on the 4621 SW IP 4 Call Log Clear and Reset Missed Call Counter There are additional options available from Call Logs on the Main Menu 5 Language Select a user language from the list 6 Name Enter your name in the corporate directory 7 Personalized Ringing Review and select your ringer tone 8 Call Waiting Tone Enable and disable the call waiting tone 9 Con
49. 7 Additional System Setup Additional System Setup Connect a second telephone e With power applied the Message Waiting LED above the Avaya logo will light e When the application begins to load the LED will turn off e The telephone display will show software information and the initialization process Connect additional devices e Additional devices do not require language selection or site creation Simply wait and allow the device to join the site that has been created The telephone will indicate the site name associated with the system it has joined e You can access system options from any device using the system password Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 17 Chapter 2 Basic Setup Additional Telephone Setup Enter a name for additional telephones e Enter the name that will be used for the telephone in the corporate directory and auto attendant e Press the dialpad keys to enter a name of a maximum 32 characters e Press Save to assign the name to the telephone e The set name for any telephone can be changed at any time Assigned extension number for additional telephones The extension number shown in the upper left of the display is used to call this telephone locally within the system Press the Dir softkey to display a list of the telephones and extensions that have been added to the network Change the extension number for additional telephones e The
50. AVAYA Avaya one X Quick Edition Release 3 2 0 System Administration Guide 16 601412 Release 3 2 0 August 2007 Issue 3 O 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http support avaya com and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not nec
51. August 2007 0 JO 00 BABOQDOQ NN A dd bb ON O00 15 15 15 15 15 15 15 16 16 16 16 16 17 17 17 18 18 18 18 Add additional telephones Default user password Analog PSTN Gateway Setup lt ee es Add G10 11 PSTN gateways to the network Change the gateway extension number Ground the gateway lt lt ee Adjust loop length to compensate for line echo G20 BRI ISDN Gateway Setup eee Add a G20 BRI ISDN gateway to the network G20 IP address assignment ee ete ee es O20 IP Oy 2 sce 3 ce oe 4 oe bd eo ee de SD Be ee BRI ISDN channel assignment o A10 Analog Telephone Adapter Setup lt lt Add an A10 ATA to the network A10 ATA IP address assignment AID ATA IP activily acoc ccad meet 4S RO ee A10 ATA port assignment aasa System Options Configuration aoao Greate groups A ea iod 8G 6S S654 See 338 Create auto attendant extensions and record greetings Assign the operator extension lt lt Assign incoming extension on G10 11 gateway ports User Options Configuration 2 lt lt Assign call forwarding destination Record a
52. CHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya one X Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrinkwrap License SR With respect to Software that cont
53. Commit on the Change Dial Plan Settings screen Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Localization Conference Tones To modify the conference tones 1 Log into the System Options web page Click Localization in the System Options menu 3 Click Change Details in the View System Region section of the Language amp Region web page 4 Select the Conference Tone check box to enable conference tones Note The conference tone is disabled by default and can be enabled only for Italy Language Packs The software on each Quick Edition IP telephone includes languages for the telephone and system interfaces Language packs provide languages to the web interfaces and auto attendant and voicemail prompts Note Use this procedure if you chose not to install the language packs during the install or an upgrade 1 Insert the software and documentation CD ROM into the drive on a computer that can access the one X Quick Edition devices The language wizard will auto run Select a language from the list Read the Software License Terms and click Agree Click Next after confirming that you have satisfied the Check list ar wn Enter the IP address of any device in the one X Quick Edition network You can choose to change the language for a single device or all telephones in the network 6 Enter the Quick Edition system administration password and click Next 7 Click Next to start the
54. ECS 2 6 a aoa e dy ah a ee oe a 106 Priority tagging COM IQUMIN s a a isaac a 76 OVErVIEW 2 we 76 Protocol values for G20 BRI 42 PSTN gateway assign auto attendantto 38 associate auto attendant configuration with 32 remove auto attendant association 32 remove extension number or PSTN MG ie a ode acct cok ae a ea a ai 101 connecting telephone cord 105 AE Sa a A 105 disable for Fax 2 2 2 a 38 Avaya one X Quick Edition Release 3 2 0 System Administration Guide Index Q QoS enable 2 2 2 0 0 0000 76 Quality of service enable 76 R Rear panel ANOR aap a E oe ae ee e 111 G20 ite hte ee ed a Ap a we dia 119 Region change conference tones 73 change system settings 72 reset dial plan nooo a Te REJIONIIST aoa a a hea ad Bo 4 a Be a RG 14 Release number software 52 Remove extensionnumber 57 Reset button a aoao a 103 Reset extension to factory default 57 Restore systemdata o o ee eee 55 telephone data 56 Ringing characteristics GI ae cis os de as Ste ae ee eee ee T 107 Rules group dialing 04 66 S Security authorization codes aoao o o 70 password rules 2 2 2 2 2 69 Select system language 15 Service Provider options w
55. Edition telephones will forward unanswered all PSTN lines connected to the G10 G11 gateway calls to voicemail after three rings 2 The AA will play the default greeting You may 2 Each telephone has 20 minutes of voicemail storage record custom greetings page 30 3 Each mailbox has a default greeting that can be changed 3 Calls can be directed in one of three ways Select Voicemail in the User Options Menu dial by extension dial by name dial Operator 4 You can change the forwarding destination for voicemail 4 The default operator extension 200 can be to another internal or external number Select Call Forward changed see page 35 in the User Options Menu Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 3 Chapter 1 Overview Attendant with Auto Attendant Backup In Figure 2 extension 200 has been designated as the attendant position and also as the default operator extension When 0 is dialed within the system or from the auto attendant calls will be routed to the operator extension The attendant can direct incoming calls to telephones in the system using transfer call park or conference If the user at station 200 is not able to answer calls because they are away from their desk or on another line calls will be forwarded to the defined auto attendant in this case after 6 rings Calls can then be directed to telephones using the auto attendant Other telephones within t
56. Extension on the Network Options menu Press Chg Perform one of the following steps e f you know which extension number to use enter the number and then click Next e To choose an extension number from the Corporate directory press FrDir and then select the entry Press Save To change the operator extension number Refer to the procedures in Set Details on page 48 to change the operator extension number from the default 200 in North America Security General Password Rules To modify the password rules 1 Log in to the System Options web page 2 Onthe System Options menu select Security Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 69 Chapter 4 Additional Configuration 3 Click Change Details to modify any of the following rules Minimum password length 4 to 32 digits default is 6 Password history depth 0 12 previous passwords that must not match default is 1 Days before password expiry customer specified default is 0 for no expiration Days of warning before password expiry customer specified default is 10 Attempts before account lockout customer specified number of failed attempts allowed before a user is permanently locked out default 0 for no lockout Login delay after three failed attempts customer specified delay time after every three failed login attempts default is 60 seconds Enable password strength prote
57. Multisite Provisioning Tool and then click Avaya one X Multisite Provisioning Tool 2 Follow on screen instructions to upgrade all or selected devices Reset the System Time and Date see page 74 Backup and Restore Use the System Options web interface to backup and restore system data You can also backup and restore any or all user data from the User Options web interface Keep a current data backup on your PC to replace lost data in the case of inadvertently deleting a file or replacing defective hardware or to restore data when you upgrade software New software provides some generic values restoring your data will eliminate the need to customize those values The transfer of data is secure and the files stored on the PC are encrypted The software version is included as part of the backup Passwords are not backed up nor is the data for a device that is not connected The file to restore must have been created by a software load no older than one major release i e if the active software load is R5 x y then the restore is supported for any backup file created by a software load back to R4 0 0 However a restore from a file created by a newer software load than the active load shall not be supported i e if R4 0 0 is the active software load then the backup file must not have been created after R4 0 0 System Configuration Data The encrypted system backup file will include the following information
58. When you have used the web based administration interface and then decide to change to another language or upgrade to a new software version you must clear your browser cache history If the major software version number of any software running on the network is not compatible for example one device has version 3 0 and one other device has version 2 0 the telephones having older build will display Mismatched software versions If the minor version number is not identical for example one device has version 2 2 and at least one other device has version 2 1 the telephones having older builds will display the software compatibility message Newer software available You cannot clear these notification messages the system clears them automatically when different software versions are no longer detected You can upgrade the software load on a single telephone or on all devices making up the one X Quick Edition network You can perform an upgrade using one of these tools Install Wizard System Administration web based interface Quick Edition telephone Multisite Provisioning Tool Note If you have a firewall that does not allow TFTP communications the firewall may block the software upgrade process If necessary configure the firewall to allow TFTP communications while you upgrade the software A CAUTION During a software upgrade active calls are dropped and new calls cannot be placed or received until the proces
59. With the View Group Details dialog box on display click Delete Group Click Submit To edit group details 1 2 3 In the View Group Details area click Change Details You can change the Group Name in this edit screen Click Submit Group Members To add members to a group 1 ar wo Pr In the Corporate Directory page click the selected group extension With the View Group Details dialog box on display click Members Click Change Details A list of all of the telephones in the network is displayed Select the corresponding check box in the Members column to add a member Click Submit The selected members are displayed in the View Group Members list 28 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration Group Forwarding Call forwarding features let you specify rules for handling calls that are routed to a group Note A group cannot forward a call to another group Note Group forwarding will not work if all members are analog extensions connected to an A10 At least one member of the group must be a Quick Edition phone To define call forwarding rules for a group 1 With the View Group Details dialog box on display click Forwarding 2 Click Change Details The Edit Group Forwarding dialog box is displayed 3 Select Enable Forwarding 4 From the Forward After Rings list select the number of rings that must occur before an unanswered call is fo
60. agement menu or press the indicated dialpad key Press Chg Press Bksp to move the cursor to the left and delete the existing number Enter an unused extension number in the regional extension number range Press Save Note You cannot change the name of a telephone from the telephone unless you know the password needed to access user options on that telephone To change the name refer to the Avaya one X Quick Edition Telephone User Guide 48 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Device Management Reset Password To reset the system administration password e lf you forget the administration password you must contact your technical support representative to have it reset To reset a user s password using a web browser 1 Access the System Options web page The Device Management list is displayed 2 Click the Corporate directory name of the telephone on which the password is to be reset The Set Details dialog box is displayed Click Reset Password The Reset User Password dialog box is displayed Click Submit The new user options and voicemail password is reset to a random value and displayed Advise the user of the new password which must be changed at first login To reset a user s password using the Quick Edition IP telephone 1 Display the System Options menu Select Set Management on the System Options menu Select Reset Password on the Set Management menu When you are p
61. ai ea 105 DTMF e sas osota maa pa a a aa 107 FXO POMS 64 a okoa ee a a 106 hardware features 102 LCD andcontrolbuttons 102 LEDS es store ke a e e See ah as 103 line impedance oo 107 music on hold jack 104 network overview o 101 other specifications 107 ringing characteristics 107 technical Specs 1 2 0 0 106 Global dialing rule 68 Groups add members n o o 28 apply dialingrules 66 Cheale ba a aaa we a aa a ss 28 define call forwarding rules 29 delete soso osa caw aa 28 delete adialingrule 67 edit a dialing rule 67 edit detalls siame s a s acii a G aD e a 28 forward incoming calltoaPSTNline 29 forward to AA figure ooo 7 Growing the network 13 H Hardware features AMO 2 a a ere Be a a a darn 110 GW Ait gece anta aa Berd cae a AAN ERS 102 G20 ea ee be ae Hee ae dO es a Ba a Ss 11 August 2007 125 l Impedance G11 oaoa a a a 107 Incoming Call Guard Timer 40 Initial system setup 15 Initial telephone setup aaoo aa 16 Install language packs 73 Install Wizard o o 53 Installation typical network withG11 101 typical network with G20 2 117 IP address a
62. ails dialog box click Dialing Rules Click Add Rule The Edit Group Add Dialing Rules dialog box is displayed oa Fw From the Add Rule list select one of the options Your choice determines which calls will be affected by the rule You can apply rules depending on region to e all calls placed to the emergency number select Emergency e all calls placed to an extension in the Corporate directory select Extension e all calls to the PSTN select External e all calls redirected to the designated Operator telephone select Operator e all calls to a SIP VoIP network select VoIP E164 Note The options available to you may be different You can specify the dialing patterns to use in a rule and when you create a new dialing pattern a corresponding option is added to the Add Rule list 7 Perform one of the following actions e Select Allow to accept incoming and outgoing calls of the selected type e Select Disallow to refuse incoming and outgoing calls of the selected type 8 Click Submit The new rule is added to the View Group Dialing Rules list To delete a dialing rule from a group 1 With the View Group Details dialog box on display click Dialing Rules 2 Click Remove Rule The Edit Group Remove Dialing Rule dialog box is displayed Note The Remove Rule link is not available unless custom group dialing rules have been added to the View Group Dialing Rules list 3 From the Delete Rule From Group list select the ru
63. ains elements provided by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense The executable installer program described in the Upgrading Telephone Software chapter uses the nullsoft scriptable install system nsis sourceforge net by Nullsoft Inc Chapter 1 Overview lt lt ee INDTFOGUCHON cca ee ARO sama aa a A one X Quick Edition Documentation System Features and Options Multisite Provisioning Tool Call Flow Configuration Options Default System Configuration Attendant with Auto Attendant Backup Attendant with After Hours Auto Atte
64. an empty site to add a speed dial assignment or a programmed site to modify a speed dial assignment Caller s Log e Click Clear Log to clear the incoming calls list or dialed calls list e Click Reset Missed Call Counter to clear the counter e Click Clear All Logs to reset both lists and the call counter Terminal Settings e Click Change in the Terminal Settings dialog box to change the name Enter the last name then first name to ensure that all names are sorted alphabetically by last name e For information about special features see Optional Features on page 51 Teleworker For more information about this feature see Teleworker on page 58 e Click Change in the Teleworker Options dialog box to enable Teleworker or disable Local teleworker mode and specify the IP address of a teleworker server host Backup amp Restore User Options Refer to Telephone Configuration Data on page 56 for a detailed description of the option To restore user data e Browse to the file location and click Restore To back up user data e Click Download and select the Save in location for the backup file 92 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Appendix B Features This appendix includes the following tables e Table 1 Telephone Options Main Menu e Table 2 Telephone Options Telephone User Option Menu on page 94 e Table 3 Telephone Options Web Interface Menu on page 9
65. as identities The values are used when you assign an extension number in your one X Quick Edition network to an A10 port G20 Assign identities typically a telephone number from your service provider to devices on your network The one X Quick Edition system makes each identity that you assign available to any telephone in the network Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 89 Chapter 6 SIP Proxy 5 e Accept the default Domain and Authorized User e The following three settings apply only to the G20 e Primary Registerer Select Create As Registerer to make the current identity number the primary registerer or select another identity number to be the primary registerer When a primary registerer identity is assigned to a G20 port all identities associated with the primary registerer are assigned to that port e Incoming Extension number Select the auto attendant the telephone or group extension or the SIP identity that will handle incoming calls for this identity e Outgoing Extension number Select the telephone or group extension or the SIP identity that will be allowed to make outgoing calls using this identity Choose Global if a receptionist or the auto attendant answers all incoming external calls Click Submit To edit a SIP Proxy identity 1 2 3 4 Log in to the System Options web page On the System Options menu select SIP Proxy and then click Identities Select
66. asured in seconds International Notation change this to enabled only if your service provider required the sign before the country code Click Submit Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 81 Chapter 5 Service Provider To edit service provider configurations 1 Login to the System Options web page On the System Options menu select Service Provider Click a domain name to access the associated service provider configuration settings Click Change Details to edit the information See above for field descriptions Click Submit ar wo Ph To delete a service provider configuration 1 Log into the System Options web page On the System Options menu select Service Provider Click the name of the configuration that you want to delete in the Configurations list Click Delete Configuration The Delete Configuration dialog box is displayed Click Submit When you are prompted to confirm the deletion click Confirm m2 aR WON To assign a SIP identity When your one X Quick Edition network can be accessed by callers on a SIP network you can arrange to invoke the auto attendant feature whenever the number associated with a SIP identity is called In this case the number of calls the auto attendant feature can answer depends on how many SIP identities have been configured e When acall from the SIP network is forwarded to a SIP identity that belongs to a single telephone a maximum of t
67. ation Press for less than 1 second and release RESET button e Restartthe unit with factory default configuration Press the RESET button for 5 seconds until the Power LED starts blinking to restart the unit with factory default configuration e Restart the unit in bootloader mode to be used only by trained technicians With the unit powered off press and hold the RESET button as you apply power Release the RESET button when the Power LED starts blinking so the unit will enter bootloader mode 10 100 Ethernet port RJ 45 connectors that connect the adapter to an Ethernet device e g a cable or DSL modem LAN hub or switch Analog voice ports FXS FXS RJ 11 6 position 4 wire connectors that connect the adapter with an analog terminal a telephone for example FXO port EuroPOTS support ETSI EG201 188 FXS on hook voltage is 48V for each FXS port Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 111 Appendix E A10 Analog Telephone Adapter Compliance Table 15 Compliance EMC Safety Radio and TV interference CE notice MAC Address FCC Part 15 Class A EN55022 plus Amd1 EN61000 3 2 EN61000 3 3 EN55024 AS NZS CISPR 22 ICES 003 EN60950 EC60950 AS NZS 60950 CAN CSA C22 2 No 60950 UL 60950 The adapter generates and uses radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may ca
68. auto attendant configuration that association is removed automatically 32 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration Create a Custom Auto Attendant Configuration Create a custom auto attendant configuration using the web based administration interface or a telephone To create a custom auto attendant configuration using a web browser 1 af woh 8 Log in to the System Options web page On the System Options menu click Corporate Directory Click Add Entry Select Auto Attendant from the Entry Type list In the Extension field type the extension number that will be used to invoke the auto attendant configuration The number must be in the system extension range In the Name field type a name for the configuration In the Prompt list select the greeting to play when the auto attendant configuration is invoked Viv _ Tip You must record a custom greeting before it can be played For more information see To record a custom greeting on page 30 PA A Click Create The new configuration is displayed in the Auto Attendant Extensions list To add an auto attendant configuration using a Quick Edition IP telephone 4 2 3 4 o Using any telephone connected to the network display the System Options menu Select Auto Attendant on the System Options menu or press the indicated dialpad key Select Auto Attendant on the Auto Attendants men
69. b page In the Corporate Directory and then click Add Entry Select Extension from the Entry Type list In the Extension field type an unused extension number for the teleworker client phone In the MAC field type the 12 digit MAC address of the teleworker client telephone for example 00 00 5A 99 62 50 you must include separators in the MAC address Note To view the MAC address press OPTIONS select Set Details select Ext and press PAGE RIGHT to see the MAC and IP addresses The MAC address is also on a sticker on the underside of the telephone Click Validate Click Add Extension At the teleworker client telephone access Teleworker on the User Options menu to configure the teleworker client telephone to connect to a teleworker server host Configuration and programming at the remote location 1 At the remote office configure a VPN tunnel to the company one X Quick Edition network Refer to the manufacturer s documentation to configure the VPN Ask your LAN administrator to configure complementary VPN settings at the company office to enable access to the one X Quick Edition network Verify that the VPN tunnel is operational and passing traffic in both directions Move the teleworker client telephone to the remote office The telephone does not require factory configured settings At the remote office connect the telephone to the local VPN device and apply power Configure the telephone with the same language
70. ct System Options on the Options menu and log in You are informed of password expiry and prompted to set a new one Press Ok Enter the new password and then press Next Re type the new password to confirm it and then press Next Enter your old password and then press Next Press Ok Press the PHONE EXIT gt button Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 27 Chapter 3 Advanced Configuration Create a Group A maximum of ten groups each having a maximum of 10 members is supported You can configure all of the telephones in a group to ring at the same time given an incoming call the call can then be answered using any of the telephones in the group Create and administer groups using the web based administration interface or the Multi Site Provisioning Tool MPT To add a group 1 oa F WN 7 Log in to the System Options web page On the System Options menu select Corporate Directory Click Add Entry Select Groups from the Entry Type list In the Group Name field type a name for the group In the Extension field type an extension number that can be used to ring all members of the group The number must be in the system DN range You cannot assign the same extension number to more than one group Click Create The new group is displayed in the Groups list To delete a group 1 2 3 In the Corporate Directory page click the selected group extension
71. ction status of the teleworker client telephone 1 At the teleworker phone access the User Options menu Select Teleworker on the User Options menu Select Status on the Teleworker menu One of the following messages is displayed e When Local is displayed teleworker mode has not been enabled e When Idle is displayed teleworker mode is enabled and the teleworker client is idle e When Connecting is displayed the teleworker client telephone is attempting to connect to a teleworker server host a session has not been established The host IP address of the teleworker server is also displayed in the display area e When Connected is displayed the teleworker client telephone has connected to the teleworker server host successfully and can access the remote one X Quick Edition network The teleworker server host IP address is also displayed in the display area Press Exit to display the previous menu or press the PHONE EXIT button to clear the display area vi y Tip For additional information related to troubleshooting connectivity problems see the Troubleshooting Guide PA A Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 61 Chapter 4 Additional Configuration External Number Like all corporate directory entries external numbers will appear in the Directory of each telephone in the system The name and number can be a maximum of 32 characters To add an external t
72. ctions Default is enabled entirely sequential and repeated numbers are not allowed 4 Click Submit Examples If the Attempts before account lockout remains at 0 the user will never be locked out If the Attempts before account lockout is less than 4 the Login delay after three failed attempts will never be invoked Password history depth 0 means that you can reuse any password without restriction 1 means that you cannot reuse the current password 2means that you cannot reuse the current password or the one before it 6means that you would have to go back in history to the seventh past password Note Password expiry warning appears at log in Authorization Codes Authorization codes can be used to override dialing restrictions The authorization codes are generated and assigned in the System Options web page Authorization code information will be tracked as part of Call Detail Recording and for security reasons displayed as a user or description string instead of the real authorization code When authorization codes is enabled the user will dial a restricted number and will be prompted by a stutter tone to enter the authorization code The call will complete after entry of the code The code is created as a random 6 10 digits with a unique authorization user name ID A maximum of 50 10 digit codes is permitted Emergency calls will always override a restriction To create
73. d generation Carrier tone detection and generation Silence suppression and comfort noise Configurable jitter buffer Configurable tones dial ringing busy Configurable transmit packet length RTP RTCP RFC 1889 SIPv2 SIP call transfer redirect Overlap or en bloc dialing DTMF in band out of band Configurable progress tones Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 121 Appendix F G20 ISDN BRI Gateway Table 21 Technical Specifications Voice routing session router IP services Operating environment System Dimensions Weight and power dissipation Local switching hairpinning Interface hunt groups Call Distribution groups Call Routing Criteria e Interface Calling called party number Time of day day of week date ISDN bearer capability Various other information elements IEs of the ISDN setup e Wildcard and regular expression matching Number manipulation functions e Replace numbers e Add remove digits e Pattern matching and replacement IPv4 router RIPv1 v2 RFC 1058 and 2453 Programmable static routes ICMP redirect RFC 792 Packet fragmentation DiffServ ToS set or queue per header bits Pocket Policing discards excess traffic 802 1p VLAN tagging IPSEC AH amp ESP Modes Manual Key IKE optional AES DES 3DES Encryption Operating temperature 32 104 F 0 40 C Operating humidity 5 80 non condensing e CPU Motorola MC875 operatin
74. dant configuration using a telephone oa Fw N gt Use a telephone in the network to display the System Options menu see page 26 Select Auto Attendant on the System Options menu or press the indicated dialpad key Select Auto Attendant on the Auto Attendants menu Select the Line Feature button beside the configuration that you want to delete Press Del When you are prompted to confirm deletion press Yes To bypass the default auto attendant functionality on a PSTN line When you disable incoming lines in gateway configuration the auto attendant will not answer 1 Daron Access the gateway configuration see To access options using the web based administration interface on page 25 Click Corporate Directory and select the Gateway number Click Lines The View Gateway Lines dialog box displays Click Change Details The Edit Gateway Lines dialog box displays From the Incoming list that is associated with the line select your operator extension Click Submit 34 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration Operator Specify the Designated Operator Extension You can choose the telephone that you want to designate as the operator extension Initially a region specific default extension number receives redirected calls When a call is forwarded to the operator extension but remains unanswered the call forwarding rules on that telephone ulti
75. dence we ws 80 Placing a Call to a SIP Network 00 2 ee eee eee es 84 Planning Your Configuration aoaaa 84 Case A External Incoming Calls are Answered by a Receptionist 84 Case B Everyone has a Direct Line lt lt 86 Case C Incoming Calls are Routed to a Group lt lt 87 Case D Incoming Calls are Handled by the Auto Attendant Feature 88 Ghapler 6 SIP Proy 2 246626 640 sos 542855364444 ns 2 Sd So ee 89 SIP Proxy Configuration 10204 k bac ede eee ee ee 89 SIP Proxy identities 2 4 8i4 cc SeG on ies lt lt as 89 SIP Proxy Authorized Users cro seca ev eee Shee One we Se Re Os 90 Appendix A Web based User Options eee 91 Logging IN ca crios A OOO AAA AAA 91 A A ete eee Sees eee aha 91 Changing the Password o 91 COMA PAGS 6st ee ed DAD ES EE ee aaa 92 Caler s LOG 6 4 4 64 66 960 28 629 OP FEED AAA 92 Terms SWINGS coa bh SESS SESE SCREW SHORE SS SE HE 92 VEIGWOEKGE lt 6 ig he SD BG Sh A a Se ee e E 92 Backup amp Restore User Options 2 ee eee ee ee es 92 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 IV Apperdit B Feares 26k cece Pe eGR SSS Mew SRE oe we SSS eS 93 Telephone Options lt lt lt zo Dd DOR DR Ee ROO 93 System RII oe aea ad a Se a EAS we eee LS Se Sears 95 Appendix C Call Detail Recording
76. dia North America e ETSI Europe e BT Uk e NTT Japan Table 11 Other Echo Cancellation 64ms G 168 echo cancellation Silence Detection 50dB configurable Software Input Output Level control 350B to 32dB 15 to 12dB dynamic Min battery voltage required 24V Table 12 Line Impedance North America 350R 1000R 210nF United Kingdom 320R 1050R 230nF Italy 270R 750R 150nF TBR21 Australia 220R 820R 120nF Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 107 Appendix D G11 PSTN Gateway Analog Table 12 Line Impedance continued Singapore Thailand Hong Kong South Africa India Russia Mexico New Zealand Switzerland Austria Germany France Spain Netherlands Belgium Argentina Japan Norway 350R 1000R 210nF 350R 1000R 210nF 350R 1000R 210nF 220R 820R 115nF 350R 1000R 210nF 350R 1000R 210nF 350R 1000R 210nF 370R 620R 31 OnF 270R 750R 150nF TBR21 270R 750R 150nF TBR21 220R 820R 115nF 270R 750R 150nF TBR21 270R 750R 150nF TBR21 270R 750R 150nF TBR21 270R 750R 150nF TBR21 350R 1000R 210nF 350R 1000R 210nF 270R 750R 150nF TBR21 108 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Appendix E A10 Analog Telephone Adapter Introduction The A10 Analog Telephone Adapter combines IP routing VPN Security and Quality of Service QoS for voice and FAX calls over
77. disabled DIL Direct inward line VM 3 6 Voicemail 3 or 6 rings ZR Zero redirect 1 You can 1 Create a group 1 You can 1 Calls that reach the AA 1 The greeting configure direct 2 Create a change the can be directed in one of for extension ringing direct forwarding rule for forward three ways 200 can be inward line at a the group to redirect destination to dial by extension dial by recorded to group See DIL to an extension anothernumber name dial Operator indicate that it is Lines Settings on instead of 2 The default operator the general page 38 voicemail extension 200 can be mailbox changed see Specify the Designated Operator Extension on page 35 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 7 Chapter 1 Overview Two Level Auto Attendant This example of a two level auto attendant may be used in conjunction with any of the previous call flow examples or by itself By default an auto attendant with extension 500 will answer incoming calls The system supports multiple auto attendants and two custom recorded greetings You can create a two level auto attendant to provide secondary messages to customers for example a message regarding directions to a location or notices that may not be applicable to all callers In addition to providing the standard custom greeting and call routing features the primary auto attendant 500 can direct callers
78. dition networks with access to the Public Switched Telephone Network PSTN through PSTN lines managed by your telephone service provider ISDN BRI Gateway The G20 ISDN BRI Gateway supports four VoIP calls on two ISDN BRI ports This gateway allows your one X Quick Edition network to use Internet Telephony on existing ISDN phones for Single office Home office and branch office voice and data connectivity Supporting Telecommuters The Teleworker Application lets a worker at any remote office connect a telephone to a high speed Internet connection and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 11 Chapter 1 Overview Note To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is required Figure 8 Teleworker over Internet VPN Ext 203 Ext 205 Figure 9 Teleworker over a Private WAN Ext 203 Ext 205 SIP VoIP Interoperability The Session Initiation Protocol SIP service provider feature supports interoperability with certified SIP based VoIP service provider networks and with the Avaya Communication Manager CM gateway and SIP Enablement Services SES server 12 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Typical Netw
79. e a global dialing rule it will apply to all telephones in the Rules system Applications SMTP Edit SMTP server settings CDR Edit CDR server settings Dialing Configura Dialing Plan Extension ranges Emergency Code Operator Code PSTN Code tion and SIP Code are applied by default depending on the region spec ified at install Dialing Rules You cannot delete or modify the emergency extension external operator or VoIP E164 rules You can create a new rule that may be modified or deleted Service Provider Configuration You can add a service provider with the following configuration com ponents to create an Identity Domain Name Proxy Host Proxy Port Registrar Host Registrar Port Outbound Proxy Host Outbound Proxy Port Realm and Register Expiry Time Identities Add edit or delete an identity created under Configuration SIP Proxy Configurations Edit SIP configuration entries Identities Add edit or delete SIP identities Authorized Edit users authorized to challenge communications between 3rd Users party devices and the QE proxy counterpart Security General Password Rules View and modify the configurations gov erning the system security Authorization Add or delete codes that must be used for any call made from the Codes system Admin Password Change Admin Password Localization Localization Select a system language and region from the lists Time amp Date Ed
80. e auto attendant can direct calls to any telephone in the system by dialing the extension or using the dial by name functionality e Create auto attendant extensions by using the web based administration interface e A default auto attendant extension is provided with a default recorded greeting e You can record and apply a custom greeting to this auto attendant extension e Record custom greetings from any telephone by accessing the System Options menu Refer to Auto Attendant Details on page 30 for additional information Assign the operator extension e The operator extension allows users to reach the assigned telephone by pressing zero e The system administrator can change the operator extension from the telephone or web based administration interface at any time Assign incoming extension on G10 11 gateway ports e By default all incoming ports on the gateway are directed to the auto attendant extension 500 in North America e The system administrator can configure the ports to be directed to any active extension on the network including telephones auto attendants or ring groups e Incoming line assignments are configured using the web based administration interface Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 23 Chapter 2 Basic Setup User Options Configuration Assign call forwarding destination e By default all incoming calls to a telephone are forwarded to voicemail after 3 ring
81. e device for example 255 255 255 0 e Click OK Open your web browser and connect to https 192 168 123 10 Type nimdbg for User Name and 54321 for Password On the displayed interface go to Configuration menu Under Network click IP DNS On the displayed page click the Interfaces tab Click ethO under Name On the displayed page click the Configuration tab For IP Address select the User Defined IP Address radio button Enter the assigned IP address and IP mask for the device Click Apply at the bottom of the page From the Configuration menu select Save On the displayed Save Configuration dialog box and click Save On the displayed Reload Device dialog box click Reload Reset the IP address assigned to your PC to its previous setting see step 2 From Device Management on the Web based administration interface open the G20 or A10 Clear the DHCP Address check box Enter the assigned static IP address and netmask address you set in step 11 For Gateway enter the gateway IP address for A10 Click Submit 46 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Chapter 4 Additional Configuration Device Management Device Management on the System Options web page displays all physical devices that make up the Quick Edition network From this screen you can select a device for editing initiate a software upgrade begin a backup or restore operation To add or configure devices
82. e the Avaya one X Quick Edition Telephone User Guide Email Forwarding of Voicemail 62 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Applications Before you begin obtain the host IP address and port number of the SMTP server If the SMTP server does not reside in the one X Quick Edition network address space the one X Quick Edition network must have a route to the SMTP server To configure SMTP using a web browser 1 Pak ON 7 Log in to the System Options web page On the System Options menu select Applications Click Change Details on the View SMTP Server dialog box Select the Enable SMTP check box In the Server Address field type the IP address of the SMTP server host If your network uses a different IP port number for SMTP communications specify the port number in the Server Port field default port 25 Click Submit To configure SMTP through telephone buttons 1 9 SN D E OT Using any telephone connected to the network display the System Options menu Select Network Options on the System Options menu Select SMTP Settings on the Network Options menu Press On to enable SMTP on the telephone Press Chg Enter the IP address of the SMTP server host Press the softkey to add separators Press Next If your network uses a different IP port number default port 25 for SMTP communications specify the port number Press Next and then Save To enable
83. e wizard to enable up to two sources e Use the web based administration interface or a telephone to edit the device MOH Note Because an audio file will reduce the voicemail capacity on the host telephone we recommend that the wav file be installed on a telephone with a limited voicemail requirement for example a lobby telephone Audio source file size Voicemail storage capacity No audio file 20 minutes Less than 30 seconds 15 minutes Between 30 seconds and 1 minute 10 minutes Between 1 minute and 2 minutes 0 minutes To transfer the wav file to a device on the system Note You can obtain the install wizard from the Avaya Technical Support web site at the following address http support avaya com QuickEdition Click Downloads to obtain the QE install wizard that includes Music on Hold 1 Launch the QE_Install_Wizard_vxxxxx exe 2 Select Music On Hold Configure Note All current music sources are disabled before the transfer begins 3 Click Start the TFTP Server 4 Follow instructions to transfer the file to the telephones and enable up to two devices e You can choose from three files shipped with the wizard 30 seconds one minute two minutes or transfer your own wav file e You can test play the wav file through your PC speakers e An existing audio file will be replaced when a new file is transferred To modify the audio tag or remove the wav file using a web browser Note This procedure a
84. ease 3 2 0 System Administration Guide System setup additional iz System setup basic 0 15 T Table A10 compliance n aoa o 112 A10 technical specifications 113 audio file size a 36 CDR example o o a 100 CDR record fields 99 FXS commands o 116 G11 DTMF saos ee ee o 107 G11 line impedance 107 G11 other specifications 107 G11 ringing characteristics 107 G11 technical specifications 106 G20 compliance 120 G20 protocol values 42 G20 technical specifications 121 languages supported 14 regions supported 14 SIP service provider information 79 system backup information 55 system options telephone menu o 95 web interface menu 96 telephone backup information 56 telephone options Main Menu 93 User option Menu o 94 web interface menu 94 typographic conventions 1 voicemail storage capacity 36 Technical Specifications BNO a ee he Bele re Cane ect oe ee 113 MG hee sac ee ee ote es We ee a N 106 G20 eos ee ee RR ee ee ee a a 121 Telephone additional setup o 18 backup amp restore data 56 basicsetup e
85. eb based interface adding service provider configuration 81 assigning SIP identity 82 deleting configuration 82 deleting SIPidentiy 83 OovervieW coo sa soe sosa coa i e TO viewing or editing configuration 82 viewing or editing SIP identity 83 Set change network address 50 details viewing o aoa oa 47 extension edit noaoo a a a a 48 name edit o oaoa oa a a a a 5528 wee 48 page zone add 48 SIP Enablement Services SES 12 79 SIP identity assigning to P2P extension numbers 82 deleting ca eo a we es 83 viewing orediting 83 SIP interoperability configuring 0 eee eee 80 everyone has adirectline 86 August 2007 127 external calls answered by receptionist 84 external calls are handled by the AA 88 external calls are routed to a group 87 planning for eee 84 SIP network placing call to 84 SIP proxy add A10 identity 44 89 add G20 identity 41 89 edit A10 identity 90 edit authorized user account o o 90 edit configuration 04 89 edit G20 identity 90 SIP service provider add configuration 0 81 assign SIP identity 82 configuration o o ee o Ta
86. ect Gateways on the System Options menu or press the indicated dialpad key O 90 E OY A Select the extension number of the gateway that you want to configure or press the corresponding Line Feature button Lines Settings Configure the auto attendant to answer calls from the PSTN The auto attendant feature can answer as many calls from the PSTN simultaneously as there are PSTN lines connected to the one X Quick Edition network By default incoming calls on all PSTN lines connected to the PSTN gateway are routed to the default auto attendant configuration There may be reasons for disabling the auto attendant feature on one or more PSTN lines e tomakea PSTN line a direct inward line in which case calls arriving on that line are routed directly to the specified extension instead of the auto attendant feature for example to a Fax machine or other analog device e to make a PSTN line a private outgoing line which reserves outgoing ports for the specified extension to the PSTN line e if the port is not used To assign an auto attendant configuration to an analog gateway see Edit Auto Attendant Configurations on page 31 To modify gateway line settings You must assign an auto attendant configuration to a PSTN gateway using the web based administration interface 38 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 N oQ ge wN System Options Configuration Log in to t
87. ectory name of the telephone in question 3 Click Features The Set Optional Features Available column indicates whether a feature has been activated N A means the feature has not been activated To view registration information using a telephone 1 At the telephone press OPTIONS Select Opt Features on the Main menu Select Email Fwd Options WebAdm Sys Options or Teleworker Options on the Feature List menu The registration code is displayed 4 Press Exit to display the previous menu or press the PHONE EXIT Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 51 Chapter 4 Additional Configuration Software Upgrade All devices on a one X Quick Edition network must be running the same version of software If your system is based on Quick Edition Release 2 0 or earlier and you would like to add a device that is running one X Quick Edition Release 3 0 or later software you must upgrade the software on your existing system to the current software version first You can obtain the installation wizard from the following address http support avaya com QuickEdition Click Downloads to obtain the software language packs and Music on Hold Before you download the software upgrade package check the version numbers of the software loads on your telephones and analog gateways Determine the version of software running on the network through the Set Details option on the Main menu Note
88. elephone bypass port RJ 11 connector 10 100 Base T RJ 45 connector Supports a maximum input level of 25MV ims to 1 Vims across an input impedance of 1 kohms standard 3 5 mm stereo mini jack connector Provides a typical output of 500mV across a 600 ohms load PCM data input to 3dB standard 3 5 mm stereo mini jack connector G 711 PCM default for live conversation G 729a Annex B can be negotiated if required to support calls initiated at the far end G 729a Annex B is used for voicemail storage IETF 802 3af Power over Ethernet UL cUL UL60950 1 2003 First Edition CSA C22 2 No 60950 1 03 1st Ed April 1 2003 FCC Part 15 Subpart B Class B and FCC Part 68 ANSI C63 4 2003 32 F to 104 F 0 C to 40 C 10 to 95 non condensing 14 F to 104 F 10 C to 40 C 5 to 90 non condensing See the label affixed to the bottom of the device 106 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Table 9 Ringing Characteristics Technical Specifications Ringer Detect Threshold 13 5Vrms Min 16 5Vrms Guaranteed configurable Ring Assertion Time 10Hz gt 83 3Hz configurable Ring Confirmation Count 256ms configurable Table 10 DTMF DTMF Detection Range DTMF Generation Frequency Deviation DTMF Twist Tone Duration Inter digit pause 30dB to 2dB Country specific 1 or less Country specific Caller ID e Both Type and Type II supported e Telcor
89. elephone number to the corporate directory 1 NO a PF OD Log in to the System Options web page On the System Options menu click Corporate Directory Click Add Entry to launch the Add Corporate Directory Entry page Select External Entry from the Entry Type list Type the telephone number including required PSTN or SIP prefixes Type the name Click Create Applications SMTP E mail Forwarding of Voicemail SMTP Simple Mail Transfer Protocol is used to send email messages from devices on the network SMTP settings are used to configure communications with your SMTP server When configured and enabled the email forwarding of voicemail feature sends e mail messages containing call header information including the caller name if available caller number and the time and length of the call A recording of the voicemail message is created as a G 729a encoded audio file in WAV file format and forwarded as an e mail attachment There are two parts to configuring the email notification of voicemail feature 1 Enable SMTP on the one X Quick Edition network to permit a telephone to forward e mail messages from voicemail on the phone to an SMTP server You can specify the IP address of the SMTP server using a web browser or buttons on a telephone Enable the feature and specify the e mail address of the person to whom notification will be sent through the web based User Options interface To play the audio file attachment se
90. em Administration Guide August 2007 85 Chapter 5 Service Provider Case B Everyone has a Direct Line When everyone has a direct line assign a unique SIP identity to each telephone To configure SIP interoperability refer to the example below SIP identity 1715557654 1715557655 1715557656 Password 12000 12001 12002 Member Incoming Calls 201 202 203 Member Outgoing Calls 201 202 203 After you configure the telephones to interoperate with the service provider s SIP network each telephone will register with the SIP registration server to receive its incoming and outgoing calls You can specify how often telephones register with the SIP registration server Figure 14 Everyone has a direct line SIP Service 86 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Service Provider Case C Incoming Calls are Routed to a Group To route external incoming calls to a group of telephones based on the dialed number first you must create a group that contains the extension numbers of those telephones see Create a Group on page 28 Next configure one SIP identity that corresponds to the group extension number see To assign a SIP identity on page 82 One of the telephones in the group registers on behalf of the group For example the following configuration causes all incoming and outgoing calls to be routed to the group extension 405 SIP Identity 1715557600 Password 12700 Member
91. em is easy Simply connect the global analog gateway LAN port to an unused port on the IP router or switch and connect the global analog gateway FXO ports to the PSTN lines supplied by your service provider Power is delivered to the global analog gateway through the IETF 802 3a Power over Ethernet OOE enabled router or switch and the global analog gateway configures itself automatically Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 101 Appendix D G11 PSTN Gateway Analog Hardware Features This section describes the hardware features of the global analog gateway Front Panel See Figure 18 for a diagram of the global analog gateway front panel Figure 18 Global Analog Gateway Front Panel LCD and Control Buttons You can use the control buttons and LCD to navigate the gateway and display information about the gateway The function of the control buttons varies according to the content of each LCD screen display After a successful startup the LCD displays the following information e Date and time e IP address of the gateway e Extension number of the gateway e Menu No Peers alarm will appear when there are no networks for the gateway to join To display the gateway details 1 After a successful startup select Menu Select Details Follow the LCD prompts The global analog gateway information such as the extension number IP address MAC address software version si
92. er client telephone at the remote office attempts to connect to one of the devices on the one X Quick Edition network to establish a teleworker session One of the telephones or PSTN gateways on the one X Quick Edition network will act as a teleworker server to authenticate the teleworker client and establish the session Note You can view the status of the connection in the display area of the teleworker client telephone The information is updated dynamically as the connection status changes For more information see To view the connection status of the teleworker client telephone on page 61 Press Teleworker on the User Options menu Select Mode on the Teleworker menu Press Chg to enable Teleworker or disable Local teleworker mode Press PHONE EXIT to clear the display area After a session has been established the teleworker client telephone operates as if it were connected to the one X Quick Edition network directly o o o Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 59 Chapter 4 Additional Configuration Adding a teleworker client to the network from a remote location There are two procedures involved in adding a teleworker client from a remote location programming at the one X Quick Edition network locally and configuration and programming at the remote location Programming at the one X Quick Edition network locally 1 2 3 4 5 Log in to the System Options we
93. er on page 58 External Entries see External Number on page 62 Remove an Entry The following procedures remove an extension for telephones G10 gateways or G11 gateways from the system and free the extension number so that it can be reused This is especially important when replacing a defective device Removing an auto attendant group or external entry will remove that entry from the corporate directory Note To remove a G20 ISDN BRI Gateway or A10 Analog Telephone Adapter refer to the Quick Edition Troubleshooting Guide Note These procedures will reset the device to factory default To reset the entire system complete the procedure for all devices including gateways The factory default network will prompt the administrator to enter a site name Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 57 Chapter 4 Additional Configuration To remove an entry using a web browser 1 Log into the System Options web page On the System Options menu click Corporate Directory Click Remove Entry to launch the Remove Corporate Directory Entry page Select the entry to be removed from the list Click Remove Click Remove Entry to confirm NO a fF WO DR Continue if you are removing a telephone extension e Atthe telephone press Ok to reset All configuration changes will have been lost and the device will be in a factory default state To remove an entry using a Quick Edition IP telephone 1 Us
94. ervices 62s 260s eG ee ee ee ee eee ew es 114 GAalNOWING 446444 scr OEE SESE ER ES SH BH 114 Cal TONS ii 6a 64 6420S DEMOTED REVO AAA 115 Call F rward cc tik ricardo de 115 COUNWANING 3 2 3 oo5 a 5 ss e eek Se eee Sw els 115 MAKING ACI sce hehe DERE DRADER DRO SERED e 116 Making a second call while holding first call 116 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 V Appendix F G20 ISDN BRI Gateway 117 INTO QUIETOS a ica A A AA AA A A E A A 117 Hardware Features c o caia 00 osoo lt lt a 118 Front Panels isaac a 118 HEAT ante 6 dara do de dc Rd E 119 GCOMPNANGE oc ck ee cee Dee R REDE ERR EE HERG SR Oe HO 120 Technical Specifications lt lt 121 Indes 4 8bemieee ce a a a a a e Swed 123 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 VI Chapter 1 Overview Introduction This guide provides instructions for administering all of the Avaya one X Quick Edition IP telephones and gateways that make up the network While administering these devices does not require the technical expertise of a traditional system administrator or IT professional itis a good practice to make one person responsible for controlling the system wide features Symbolic Conventions Note This text precedes additional information about a topic
95. ess Next Verify that the network mask encompasses the telephone IP address for example 255 255 255 0 If required specify a different network mask to qualify the static IP address Press the softkey to add separator characters between the digits Press Next 50 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Device Management 9 If you want to specify the IP address of a default IP gateway for routing traffic generated by the telephone to a next hop router enter the IP address of the gateway Press the softkey to add separator characters between the digits 10 Press Next 11 If you want to specify the IP address of a DNS server for resolving device names to IP addresses enter the IP address of the DNS server host Press the softkey to add separator characters between the digits 12 Press Next followed by Save Optional Features You can view registration information about special features through the web based user options interface the web based administration interface or the telephone s Optional Features menu item Available special features include e Email Notification of Voicemail Email Fwd Options page 62 e Web based System Administration WebAdm Sys Options e Teleworker Application Teleworker on page 58 To view registration information using a web browser 1 Log into the System Options web page 2 Inthe Device Management Name column click the Corporate dir
96. essarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http support avaya com Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PUR
97. ew priority settings are downloaded to all other devices making up the network If some of the devices can no longer be reached for example because the switches connecting some or all of the one X Quick Edition devices do not support IEEE 802 1p priority tagging the changes are cancelled and a status message is displayed 78 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Chapter 5 Service Provider Service Provider Certified SIP Session Initiation Protocol VolP service provider feature supports interoperability with the Avaya Communication Manager CM gateway and a SIP Enablement Services SES server For example a CM S8300 media server module installed in a G700 media gateway is capable of running SES edge and or home server applications Note See also Configuring SIP Trunking to Quick Edition on CCS SES and CM Document No TSS 000001 and Configuring a one X Quick Edition Network to Interoperate with CCS SES and CM Document No TSS 000002 available at http support avaya com QuickEdition Refer to Figure 10 SIP Service Provider Configuration on page 13 for a configuration example When the one X Quick Edition network is connected through a NAT device a Session Border Controller SBC must be present on the service provider s SIP network Your service provider will configure the SBC properly based on the information you provide about your network Not e The SIP proxy server mus
98. eway Network Info dialog box You can change the IP Address Netmask and Gateway default IP Address Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 39 Chapter 3 Advanced Configuration 7 Click Submit To modify gateway settings using buttons on the telephone NJ O ON e OG I Z Log in to the System Options menu Select Gateways Select the gateway that you want to modify Click IP Address Click Chg and then click Next at the Warning message You can change the IP Address Netmask and Gateway default IP Address Click Save and then Exit Advanced Settings To modify the loop detect debounce and incoming call guard timer oa eO poo Log in to the System Options web page On the System Options menu select Device Management Select the gateway in the Name list Click Advanced on the Gateway Details dialog box Click Change Details on the View Gateway Network Info dialog box Enter new values for Loop Detect Debounce default 250ms for G10 80ms for G11 or Incoming Call Guard Timer default 2000ms Loop detect debounce defines the wait time before a call is disconnected locally Incoming call guard timer defines the wait time before detecting ringing again Click Submit G20 ISDN BRI Gateway Details There are five major steps involved in the installation and configuration of the G20 1 2 3 Install the Quick Edition telephones refer to the installation docume
99. g at 66 MHz e Memory e 16 MB SDRAM e 4 MB Flash 7 3W x 1 6H x 6 1D in 18 5H x 4 1W x 15 5D cm Weight 30 5 0z 500 g Maximum power dissipation 5W 122 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Index A A10 add configuration 0 44 addtonetwork 2 2 204 21 assign a static IP address 45 ATA port assignment 22 compliance lt lt s s s m sos a soma oa 112 frontpanel 2 o 110 EAS SOIVICES is ica la a es 114 hardware features o 110 installation illustration 45 IP address assignment 21 network overview o 109 POTS terminal o 114 rear panel illustration 111 OMOVE ota oa a a a a 57 SIP proxy identity 44 technical specifications 113 telephone adapter details 43 Access system options 25 Additional system setup i Additional telephone setup 18 Administration password Changers ir a A ee a 26 expired change 27 TESEN g N ae ay ia Enos o ee N 49 Advanced settings modify for gateway 40 Analog phones call hold transfer forward waiting 114 COMMANGS a e e ww we a de 116 FXS SCNICES e aoe oc ek a AO ee i 114 making secondcall 116 Analog Telephone Adapter see also A1
100. gging of voice traffic e Select Enabled in the Audio Tagging list e Select the priority level to apply to voice traffic in the Audio Priority list To enable the priority tagging of data traffic select from the Data Tagging list e Select Enabled to enable the priority tagging of data traffic received on the telephone PC ports and routed towards LAN by the telephones The tagging associated with data traffic received on LAN port and sent out through the PC port is not changed e Select Pass Through to have the telephones leave any priority tags for data traffic received or sent through their PC ports unchanged e Select Disabled to explicitly disable the priority tagging of data traffic by the telephones data traffic sent through their PC ports is not tagged If the data traffic received on their PC ports is tagged the priority value is changed to 0 If voice tagging is also disabled the data traffic sent out to the LAN is not tagged If you enabled the priority tagging of data traffic from the Data Priority list select the priority level to apply to data traffic Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 77 Chapter 4 Additional Configuration 7 Click Submit The device into which you are logged updates its own priority settings and verifies that it can still communicate with the administration computer and all other devices making up the network When communications remain normal the n
101. h identity available to any telephone in the network Consult your service provider to obtain SIP identities for your telephones The user name is typically a telephone number For example if you have three telephones that have been configured to receive calls directly through a direct inward line your service provider may send you the following information one SIP identity and password per telephone SIP identity 1 1715557654 Password 12000 SIP identity 2 1715557655 Password 12001 SIP identity 3 1715557656 Password 12002 If one person receives all calls to the one X Quick Edition network and redirects the calls to the individual telephones manually your service provider would send you a single SIP identifier SIP identity 1715557600 Password 12700 SIP identities and passwords may be mapped to individual telephone extensions or group extensions When a telephone is assigned a SIP identity the telephone registers with the SIP proxy server on the service provider s network to handle incoming and outgoing calls When a SIP identity is assigned to a group one of the telephones in the group registers with the SIP proxy server on the service provider s network The registration process is done automatically As an option the system wide auto attendant feature can be assigned to a SIP identity When you assign an auto attendant configuration to a SIP identity incoming calls are routed to the extension number associated with t
102. h the View Global Dialing Rules dialog box on display click Remove Rule 2 Select the rule from the Delete Global Rule list 3 Click Submit To enable or disable a dialing rule for all telephones 1 With the View Global Dialing Rules dialog box on display click Change Details 2 Select Allow or Disallow beside the rule that you want to edit 3 Click Submit Operator Specify the Designated Operator Extension You can choose the telephone that you want to designate as the operator extension Initially a region specific default extension number receives redirected calls When a call is forwarded to the operator extension but remains unanswered the call forwarding rules on that telephone ultimately determine how the call will be handled 68 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Security To specify the operator extension using a web browser 1 oP ak oN Log in to the System Options web page In the System Options list click Dialing Configuration Click Operator on the Dial Plan Settings dialog box Click Change Details The Edit Operator Extension dialog box is displayed From the Operator Extension list select the extension Click Submit To specify the operator extension using a Quick Edition IP telephone 1 a Fw Dh 6 Using any telephone connected to the network display the System Options menu Select Network Options on the System Options menu Select Operator
103. he Device Name should be the Primary Registerer for that port Layer 2 Layer 2 allows a station to reliably send messages to another station using the D channel Layer 2 implements flow control error detection and correction retransmission as well as addressing mechanism to direct messages to individual devices If you select DID Direct Inward Dialing the G20 port is using point to point topology If you select MSN Multiple Subscriber Number the G20 port is using point to multipoint topology Note The selection is dependent on the service that you purchase from your service provider For example select DID if you have purchased a DDI trunk Layer 3 Layer 3 does send and receive application level messages i e call control It sends broadcast messages and collects the individual results of the attached devices It also handles the assignment of the B channels If you select DSS1 layer 3 uses DSS1 Digital Signaling System 1 signaling protocol If you select DMS 100 layer 3 uses Digital Multiplex System signaling Layer 3 UniSide User is selected by default which means that the G20 port runs the user side part of signaling protocol 5 If you need to change the network information clear the DHCP Address check box Refer to Assigning a Static IP Address to the A10 or G20 on page 45 A CAUTION Changing the network settings assigns a static IP address and could cause loss of network connectivity with the G
104. he System Options web page On the System Options menu select Device Management Select the gateway in the Name list Click Lines on the Gateway Details dialog box Click Change Details on the View Gateway Lines dialog box You can change the incoming and outgoing settings Click Submit To adjust loop length to compensate for line echo 1 NO a PF Uo N Log in to the System Options web page On the System Options menu select Device Management Select the gateway in the Name list Click Lines on the Gateway Details dialog box Click Change Details on the View Gateway Lines dialog box Select Short in the Loop Length list Click Submit Music on Hold physical device There can be only one physical music source per system Enable music on the gateway to which the source is connected Use the Music on Hold audio input stereo mini jack on the gateway to support the system s music on hold feature You may also provide system music on hold through the use of a wav file See Music On Hold wav file on page 35 To modify enable or disable a physical music source Refer to the wav file programming procedures on page 36 Network Settings To modify gateway settings using a web browser 1 Dapy Log in to the System Options web page On the System Options menu select Device Management Select the gateway in the Name list Click Networking on the Gateway Details dialog box Click Change Details on the View Gat
105. he auto attendant configuration SIP Interoperability Configuring SIP interoperability involves four steps 1 Obtain service provider information page 79 such as SIP identities the fully qualified domain names or IP addresses of the SIP proxy server registration server and SBC if an SBC is used the domain name of the SIP network and any realm information 2 Add a service provider configuration 80 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 3 4 Service Provider If you intend to route incoming calls to a group refer to Case C Incoming Calls are Routed to a Group on page 87 Assign SIP identities See To assign a SIP identity on page 82 Note When adding service provider configurations Quick Edition supports only one configuration per network To add a service provider configuration 1 2 Log in to the System Options web page On the System Options menu select Service Provider Click Add Configuration The Add Service Provider Configuration dialog box is displayed with the following fields Domain Name type the service provider domain name for registration for example sipexample com This value is included in the From header of outgoing SIP calls Proxy Host type the IP address or fully qualified domain name of the proxy server through which outgoing P2P calls will be routed for example sip sipexample com Proxy Port type the p
106. he system will have calls handled after 3 rings by the voicemail on the telephone This call handling can be changed by the station user if desired Figure 2 Attendant with auto attendant backup AA 500 VM 3 AA Auto Attendant DIL Direct inward line CF Call forward VM 3 6 Voicemail 3 or 6 rings CF D Call forward disabled ZR Zero redirect 1 You can configure direct 1 Answered call 1 The Quick Edition 1 Calls that reach the AA can be ringing direct inward line can be transferred telephones will forward directed in one of three ways at an extension See DIL to any extension or unanswered calls to dial by extension dial by name Lines Settings on page 38 external number voicemail after three dial Operator 2 Extension 200 nas 2 The default operator extension can forward to the 2 You can change the 200 can be changed see Specify AA see Specify the forwarding destination the Designated Operator Designated for voicemail to another Extension on page 35 Operator internal or external Extension on number Select Call page 35 Forward in the User Options Menu 4 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Call Flow Configuration Options Attendant with After Hours Auto Attendant You can route all calls from the PSTN to a single attendant extension in the network In Figure 3 extension 200 is the attendant position and the operator ex
107. hernet port on your PC e Configure the PC with a static IP address e Use a web browser directed to 192 168 123 10 to assign static IP subnet mask and default G20 IP address e Save running configuration and reload e Reset assigned IP address on the PC e Connect the G20 to the same subnet as the local Quick Edition system e The G20 will broadcast to a known multicast address e In response to the broadcast Quick Edition will add the G20 to Device Management in the web based administration interface See Assigning a Static IP Address to the A10 or G20 on page 45 for detailed information G20 IP activity e When the device has joined the Quick Edition site the power LED will be solid GREEN and the device will be listed in Device Management in the web based administration interface e By default the name given is G20 The device is not provided with an extension number 20 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 A10 Analog Telephone Adapter Setup BRI ISDN channel assignment Configure SIP Proxy Identities e Create internal system identities to be associated with the BRI channels provided by the Service Provider Program in the SIP Proxy menu in the web based administration interface Associate Proxy Identities to ports on the G20 e Associate the previously created identity with a specific physical port on the BRI gateway Program in the G20 Device Management men
108. hree or four calls from the SIP network can be answered simultaneously depending on the maximum number of active calls the telephone can handle three for 4610 SW IP telephones and four for 4621 SW IP telephones When a SIP identity is associated with a group of telephones the capacity is directly proportional to the number of telephones in the group and the number of active calls each telephone can handle This procedure requires that you have already created a service provider configuration 1 Log into the System Options web page 2 Onthe System Options menu select Service Provider 3 Inthe Domain column click the name of the service provider configuration 4 Click Identities When SIP identities have been assigned a list of SIP identities is displayed along with the extension numbers of the telephones that will handle incoming and outgoing calls 5 Click Add Identity The Add Configuration Identity dialog box is displayed e Inthe Identity field type the numeric only user name that your service provider assigned 82 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 6 Service Provider In the Password field type the password that is associated with the user name From the Incoming Extension list select the telephone extension or group extension that will handle incoming calls for the specified identity If you want the auto attendant feature to answer incoming calls instead select Global
109. ial by name or dial by number capabilities The recorded greeting for the voicemail on station 200 will indicate that pressing 0 will redirect the caller to the auto attendant or they may remain on the line to leave a message Figure 4 Attendant with general mailbox directed to auto attendant AA Auto Attendant CF Call forward CF D Call forward disabled DIL Direct inward line VM 3 6 Voicemail 3 or 6 rings ZR Zero redirect AA aA 1 You can configure direct ringing direct inward line at an extension See DIL Lines Settings on page 38 1 Answered calls can be transferred to any extension or external number 2 Any phone in the system will forward unanswered call to voicemail after 3 rings 3 Extension 200 greeting can indicate general mailbox with the option to press 0 to reach the AA 1 Voicemail functionality can provide a zero redirect phone number Choose Zero Redirect in the User Voicemail Options 2 Enter dialed number 500 and record the appropriate VM greeting Callers will have the option to redirect to the AA at any time 1 Calls that reach the AA can be directed in one of three ways dial by extension dial by name dial Operator 2 The default operator extension 200 can be changed see Specify the Designated Operator Extension on page 35 6 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Call
110. icates no power is applied Run LED When lit indicates normal operation Flashes during boot startup VoIP Link LED When lit indicates the adapter is registered on a gatekeeper media gateway controller associated to a remote unit or has an active VoIP connection Off indicates the adapter is not configured or registered and has no active VoIP connection Flashing green indicates that the adapter is attempting or has failed to associate register Ethernet LED each e Link Lit when Ethernet link is up port e 100M On when 100 Mbps Ethernet is selected e Activity Flashes when data is received or transmitted FXS Voice port Off indicates on hook condition Solid green when off hook Flashes to LEDs follow ring cadence Console Used for service and maintenance the Console port an RS 232 RJ 45 connector connects the adapter to a serial terminal such as a PC or ASCII terminal also called a dumb terminal 110 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Hardware Features Note If an error occurs all LEDs will flash once per second Rear Panel Figure 22 A10 Analog Telephone Adapter Rear Panel a nn y SE am f f Ji f af J Power Reset Button Ethernet Port Voice Ports Table 14 Back panel descriptions Power The power input for the supplied 12V 1 25A wall adapter RESET The reset button has three functions e Restart the unit with the current startup configur
111. ified in this document conforms to the requirements of Council Directive 1999 5 EC on the approximation of the laws of the member states relating to Radio and Telecommunication Terminal Equipment and the mutual recognition of their conformity The device identified in this document is approved for connection to the public ISDN telecommunication network over a BRI So interface See the label affixed to the bottom of the device 120 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Hardware Features Technical Specifications Table 21 Technical Specifications DSP Voice connectivity Fax and modem support Data connectivity Voice processing signalling dependent Voice signalling One 2 channel DSP 2 ISDN BRI So S T 4 wire RJ45 One Usr TE port labeled Line 1 one Net NT port labeled Line 0 e Point to point point to multipoint configurable Life line cut through relay between Line 1 and Line 0 ports Power feed through between Line 1 and Line 0 ports Automatic fax and modem detection Codec fallback for modem bypass T 38 Fax Relay Gr 3 Fax 9 6 k 14 4 k G 711 Fax Bypass Full duplex autosensing and auto MIDX 10 100Base TX Ethernet LAN port 2 full duplex channels of Voice CODECS e G 711 A Law u Law 64 kbps e G 726 ADPCM 40 32 24 16 kbps e G 723 1 5 3 or 6 3 kbps e G 729ab 8 kbps e Transparent ISDN data G 168 echo cancellation DTMF detection an
112. iguration data are erased revert to factory settings A CAUTION Do not select Clean Database unless you intend to erase all existing user and system configuration data e Upgrade all When selected the software on all devices in the network are upgraded If not selected the software on only this telephone is upgraded 9 Press Next 10 When you are prompted to start the upgrade process press Yes 11 At the administration computer exit the installer program 12 Reset the system time and date To upgrade the software using the Multisite Provisioning Tool The Multisite Provisioning Tool is a Java based software application that communicates with one X Quick Edition networks over an HTTPS link The Multisite Provisioning Tool enables you to simultaneously configure one or more one X Quick Edition networks from a single central location Any individual one X Quick Edition network a subset of selected networks or all networks represented in the Multisite Provisioning Tool database can be configured at once 54 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Device Management You can obtain the software free of charge from the Avaya Technical Support web site at the following address http support avaya com QuickEdition Click Downloads to obtain the QE Install Wizard that includes software language packs and Music on Hold 1 On the Windows Start menu point to All Programs gt Avaya one X
113. ine 4 line LEDs reflect the status of PSTN lines e When aline LED is off no PSTN line is connected e When a line LED is green the connected PSTN line is available but not in use e When aline LED flashes green the connected PSTN line is in use Reset Button Use the Reset button to e restart the global analog gateway by pressing the button once e reset the global analog gateway to factory settings see To set the gateway to factory settings on page 103 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 103 Appendix D G11 PSTN Gateway Analog Rear Panel See Figure 19 for a diagram of the global analog gateway rear panel Figure 19 Global Analog Gateway Rear Panel o Lesh CII r4 y rn r 4 LAN CONSOLE LINES LINES LINE2 LINE1 BYPASS ome Power Option The global analog gateway can operate from an 802 3af PoE LAN LAN Port The global analog gateway has one 10 100 Base T Ethernet connector an RJ45 LAN port Using a customer supplied CAT 5 or better Ethernet cable you connect the LAN port to an unused port on an IP router or switch that is connected to your Ethernet LAN The LAN port has two LEDs a green link and activity LED right of the port and an amber speed LED left of the port The link and activity LED indicates a link when solid green and an activity when flashing green The speed LED indicates 10 Base T when off and 100 Base T when solid ye
114. ing any telephone display the System Options menu Select Set Management on the System Options menu 3 Select Remove Extension on the Set Management menu The extension number of the telephone that you accessed is displayed 4 Perform one of the following actions e To remove the telephone that you accessed from the system press Next e To remove a different device type its extension number and press Next When you are prompted to remove the extension press Yes At the message Set Has Been Removed From Network press Reset After the reset all configuration changes will have been lost the device will be in a factory default state Teleworker 58 Workers at remote offices can have access to the Corporate directory and most of the features and services that are available to the one X Quick Edition system You can add a teleworker client telephone locally or from a remote office Teleworker client remote office requirements e adata network e high speed cable T1 E1 ADSL Internet connection e asecure Virtual Private Network VPN tunnel to the corporate office Viv a Tip See Supporting Telecommuters on page 11 for configuration examples PA A Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Corporate Directory Specifying a Teleworker Server Host It is usually not necessary to specify a teleworker server host in the Quick Edition network unless the teleworker client telepho
115. irectory When a device is added to the network it will be assigned a number in the regional dialing plan range The dial by name function of the auto attendant feature attempts to match caller key presses to the Corporate directory name starting with the first character of the last name The paging feature can be used to broadcast an announcement to a predefined zone of telephones All persons in the paging zone except teleworkers hear the broadcast unless they are on an active call The general zone includes all phones on the network and any external paging equipment connected to the Paging jack of a PSTN gateway Members of the general zone cannot be changed however any telephone can be configured to belong to one additional zone To edit the name extension number or page zone using a web browser 1 ew mn 5 Access the System Options web page The Device Management list is displayed In the Name column click the name that corresponds to the device to be changed In the Set Details dialog box click Change Details In the Edit Set Details dialog box type the new name in Name field type an unused extension number in the Extension field or select a zone from the Page Zone list to add the device to that page zone Click Submit To change an extension number using the telephone 1 02 OV sp Ge Display the System Options menu Select Set Management on the System Options menu Select Set Extension on the Set Man
116. it and save system time and date Networking Audio Band Select High or Low High provides a better quality voice transmission width but with a higher bandwidth consumption VLAN Settings Select enable and priority or disable for voice traffic Select disabled or pass through or enabled and priority for data traffic Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 97 Appendix B Features 98 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Appendix C Call Detail Recording Call Detail Recording Fields The call detail records are in ASCII American Standard Code for Information Interchange CSV comma separated values format Use TCP transmission control protocol to send data packets over IP from the telephone or gateway to a computer running a collection system Table 6 Call Detail Record Fields Recorded data Description CDR Record Fields DevID The unique ID on a set typically the MAC Address to identify a call Ina normal call both parties generate a CDR record on their own device Number of dialogs The total number of dialogs i e transfer hold conference Dialog Fields Call ID SIP call ID unique identifier for a SIP session From Tag The From Tag of the SIP session To Tag The To Tag of the SIP session Call type 01 Normal 02 Conference 03 Group 04 Backup 05 DAA Distributed
117. k Networking The Network Settings dialog box is displayed Click Change Details The Edit Network Settings dialog box is displayed To assign a static IP address to the device enter an unused IP address in the IP Address field The address must correspond to the network address space used by the connected subnet for example if the network address space is 198 16 10 0 you could enter an IP address such as 198 16 10 100 Verify that the network mask encompasses the telephone IP address for example 255 255 255 0 If required specify a different network mask to qualify the static IP address To specify the IP address of a gateway for routing traffic generated by the telephone to a next hop router enter the IP address of the gateway in the Gateway field Click Submit To change network address settings using a Quick Edition IP telephone o e BN a At the telephone that you want to configure display the System Options menu Select Network Options on the System Options menu Select IP Address on the Network Options menu The current settings are displayed Press Chg To assign a static IP address to the telephone enter an unused IP address in the IP Address field The address must correspond to the network address space used by the connected subnet for example if the network address space is 198 16 10 0 you could enter an IP address such as 198 16 10 100 Press the softkey to add separator characters between the digits Pr
118. k flash button press the hook flash once to put the call on hold You will have 6 seconds to dial another party and then you will hear 3 consecutive beeps every four seconds to remind you that someone is on hold Note The caller placed on hold will not hear music on hold It is possible to have two open calls on one POTS terminal one active the other on hold To toggle between an active and held call e Press flash hook followed by the 2 key Call Transfer To transfer an active call to an extension or external number e Press flash hook and dial the number for any analog or IP phone extension in the system or to any external telephone number Call Forward Call forwarding is defined through the Group Forwarding rules see page 29 for details Call waiting When the analog line is busy a second incoming call on the same interface announces itself using a special tone the waiting tone The user can then decide whether to accept the new call put the current on hold or terminate it or to reject it keep the current call Do not use this feature when the connected analog equipment is a fax answering machine or similar device To reject a waiting call do one of the following e Press flash hook followed by the 0 key e Ignore the call waiting signal The waiting call will be rejected To accept a waiting call do one of the following e Press flash hook followed by the 2 key to put the current call on hold and accept
119. l analog gateway and plug the country specific connector into the telephone jack The global analog gateway works with loop start PSTN lines The term loop start describes the way the system applies analog signaling to obtain a dial tone When you arrange to lease services from your local telephone company order loop start lines Each PSTN line from your service provider supports a single conversation at a time To allow more than one user on the one X Quick Edition network to place or receive calls to or from the PSTN simultaneously you will need to order more than one PSTN line from your service provider You can connect a maximum of four PSTN lines to a single global analog gateway A PSTN line must always be connected to port Line 1 using a telephone cord to support the analog telephone bypass feature see Analog Telephone Bypass Port on page 105 You may connect additional PSTN lines to ports Line 2 Line 3 and Line 4 using customer supplied telephone cords Analog Telephone Bypass Port You will need a Plain Old Telephone Service POTS analog telephone to connect to the analog telephone bypass port on the global analog gateway The analog telephone bypass port is a type of power fail transfer port To maintain an emergency connection to the PSTN at all times plug the analog telephone into the analog telephone bypass port on the power fail transfer port and keep a PSTN line via a modular line cord connected to port Line 1 o
120. le that you want to delete 4 Click Submit To enable or disable a dialing rule for a group 1 With the View Group Details dialog box on display click Dialing Rules 2 Click Change Details The Edit Group Dialing Rules dialog box is displayed Note The Change Details link is not available unless custom group dialing rules have been added to the View Group Dialing Rules list 3 Select Allow or Disallow beside the rule that you want to edit 4 Click Submit Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 67 Chapter 4 Additional Configuration Global Dialing Rules You will apply a dialing rule from a list When you configure a global dialing rule it will apply to all telephones in the system To apply a dialing rule for all telephones 1 Login to the System Options web page On the System Options menu select Corporate Directory On the Corporate Directory page click Global Dialing Rules In the View Global Dialing Rules dialog box click Add Rule gir O DS From the Add Rule list select one of the options Your choice determines which calls will be affected by the rule 6 Perform one of the following actions e Select Allow to accept incoming and outgoing calls of the selected type e Select Disallow to refuse incoming and outgoing calls of the selected type 7 Click Submit The new rule is added to the View Global Dialing Rules list To delete a dialing rule from all telephones 1 Wit
121. lephones connected via VPN Interoperability with SIP Service providers Centralized PC based application for networked upgrades and system provisioning Analog devices connect to available ports on the optional A10 Analog Telephone Adapter Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 9 Chapter 1 Overview Networking Concepts Regardless of whether you are creating a new network or adding telephones to an existing network connect the telephones to the same IP subnet If you have a complex network this means e The IP addresses of all telephones and PSTN gateways must belong to the same network address space Quick Edition devices assign themselves Zeroconf IP addresses see Note below in the same network address space automatically if the LAN does not include a Dynamic Host Configuration Protocol DHCP server host Quick Edition devices try to obtain an IP address from a DHCP server before they assign themselves IP addresses Note The A10 Analog Telephone Adapter and the G20 ISDN BRI Gateway do not support Zeroconf Refer to G20 BRI ISDN Gateway Setup on page 20 and A10 Analog Telephone Adapter Setup on page 21 to configure without a DHCP server e Avaya one X Quick Edition devices assign themselves IP addresses each time they are connected to an Ethernet LAN Static IP addresses can be assigned to the devices e Virtual LANs VLANs may be defined on an Ethernet switch If your
122. lf of all other telephones on the network Registration takes place automatically on a continual basis You can specify how often telephones register with the SES server for example every 3600 seconds Figure 16 Incoming calls are handled by an auto attendant Services Group 444 i l Ext j l l l 88 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Chapter 6 SIP Proxy The SIP Proxy option allows you to add the values that are used to configure the SIP devices the A10 Analog Telephone Adapter and the G20 BRI ISDN Gateway on the network SIP Proxy Configuration SIP proxy configurations define the domains with which SIP identities associate When you select a domain for an identity the identity belongs to that domain To edit a SIP Proxy configuration 1 ar wn Log in to the System Options web page On the System Options menu select SIP Proxy Click the Domain Name that you want to modify Make the changes to the Realm and Expiry time fields Click Submit SIP Proxy Identities To add a SIP Proxy identity for A10 or G20 1 2 3 4 Log in to the System Options web page On the System Options menu select SIP Proxy Click Identities and then click Add Complete the following fields e For Type select Subscriber A10 or Trunk G20 e Enter a unique Name e Enter an Identity in numeric format A10 Add internal extension numbers
123. ll completed F Call forwarded Call in progress M Call missed P Call parked R Call requested T Call transferred V Call routed to voicemail X Call failed Unknown 3rdPartyNumber Third party involved in the dialog i e transfer target forward target etc Via Last hop previous hop or next hop TrunkID TrunkID on a GW used in this dialog not yet supported CDR Example 100 The CDR example below is based on the telephones described in the table Table 7 CDR example MAC DN IP Status Name Version Dev_Type 00 04 0D 4F 67 AA 200 135 20 161 73 Up Adam 7 1 10 NIM 00 04 0D 9C 93 42 202 135 20 160 181 Up Bob 7 1 10 NIM Adam calls Bob Call connected Adam puts Bob on hold Adam ends the call Note In the following CDR example output strings Call type 01 Call direction 03 and Call completion C codes are shown in bold text CDR in Adam s telephone 00 04 0D 4F 67 AA 1 4801968fa9df098a3f1936fad916af3 135 20 161 73 6093515a350 be2 f e639f466f9ae299 01 03 Adam 200 135 20 161 73 200 135 20 161 73 Bob 202 13 5 20 160 181 202 135 20 160 181 01 2007 01 03 10 23 20 2007 01 03 10 223 22 10 0 2007 01 03 10 23 39 17 2 0D Crrne CDR in Bob s telephone 00 04 0D 9C 93 42 1 4801968fa9df098a3f1936fad916af3 135 20 161 73 6093515a350 be2f e639f466f9ae299 01 03 Adam 200 135 20 161 73 200 135 20 161 73 Bob
124. llow Page The global analog gateway provides a Paging 3 5 mm stereo mini jack that you can connect to a customer supplied audio amplifier with soeakers for making announcements The output is monophonic single channel The External Paging jack provides a typical output of 500mV ms across a 600 ohms load Music on Hold 104 The global analog gateway has a Music on Hold audio input stereo mini jack The jack accommodates standard 3 5 mm connectors Set the volume at the audio source to a comfortable level adjust the volume to produce an audible level at the handset The music jack supports a maximum input level of 25mV ps to 1V ms across an input impedance of 1 kohms Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Hardware Features Console Port This is a dedicated port used by Avaya technicians for troubleshooting purpose FXO Ports The four FXO ports Line 1 Line 2 Line 3 Line 4 are designed to receive analog telecommunications lines from a Central Office CO of the PSTN Your service provider delivers one or more PSTN lines to your place of business through telephone jacks on the wall or a patch panel in a telephone closet You can connect the global analog gateway to a telephone jack using standard 4 wire modular line cords telephone cords equipped with a RJ 11 connector at one end and a country specific connector at the other end Plug the RJ 11 connector into port Line 1 of the globa
125. mail in the User Options Menu 4 You can change the forwarding destination for voicemail to another internal or external number Select Call Forward in the User Options Menu August 2007 Typical Network Configurations Typical Network Configurations A typical local configuration consists of a customer supplied 10 100 Base T Ethernet Fast Ethernet LAN with wall jacks or Ethernet switches An administration computer may be connected to the subnet to provide web based access to user and system settings Note Your network must be equipped with a gateway to access the PSTN through PSTN lines supplied by your telephone service provider You can use either of the following methods to connect telephones to the Ethernet LAN e Connect the telephone through a wall jack or Ethernet switch directly to the LAN e The telephone shares the computer s connection to the Ethernet LAN Power is ideally supplied to telephones by plugging the telephones into 802 3af PoE enabled Ethernet wall jacks using the supplied CAT5 modular line cords You may optionally connect the telephone between a computer and the Ethernet LAN the telephone and the computer share the connection to the subnet Figure 7 External Connectivity Approved SIP Service Provider Multisite or Browser based remote provisioning Analog Gateways Private WAN or VPN VoIP Carrier P2PISIP P2P SIP Remote _ Worker Remote workers te
126. mately determine how the call will be handled To specify the operator extension using a web browser Log in to the System Options web page In the System Options list click Dialing Configuration Click Operator on the Dial Plan Settings dialog box Click Change Details The Edit Operator Extension dialog box is displayed From the Operator Extension list select the extension Click Submit oo fF wo NS To specify the operator extension using a Quick Edition IP telephone Using any telephone connected to the network display the System Options menu Select Network Options on the System Options menu Select Operator Extension on the Network Options menu Press Chg Enter the extension number or press FrDir and select the entry and then click Next Daomp N gt Press Save To change the operator extension number e Refer to the procedures in Set Details on page 48 to change the operator extension number from the default 200 in North America Music On Hold wav file System Music on Hold MOH can be provided by using an audio file on a device or by using a music source connected to an analog gateway see Music on Hold physical device on page 39 To supply system music on hold by using an audio wav file Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 35 Chapter 3 Advanced Configuration e Use the install wizard to transfer the wav file to any or all telephones e Use th
127. ministrator must determine the required settings You can use the web based administration interface to assign priority settings Priority assignments can be applied to voice traffic leaving telephones through their LAN ports and to data entering telephones through their PC ports The settings are system wide and affect all devices making up the one X Quick Edition network Initially the priority tagging of voice traffic is disabled You can enable the generation of priority tags for voice traffic and set a priority Similarly telephones initially pass data received on their PC ports to the LAN without modifying priority tags You can disable the generation of priority tags for data sent to computers through the telephones PC ports for example for computers that do not support priority tagging or enable priority tagging of the data which causes the telephones to replace the priority tags received on their PC ports with the value that you specify Note Priority tagging on teleworker client telephones is disabled Priority tagging can be configured only when teleworker mode is disabled If you decide to use one X Quick Edition priority tagging you do not have to configure the ports on supporting Ethernet routers or switches in any special way When priority tagging is enabled the VLAN identifier is set to 0 which means that one X Quick Edition devices will accept any VLAN identifier that is currently assigned to the ports on your LAN
128. n networks from a single central location Any individual one X Quick Edition network a subset of selected networks or all networks added to the Multisite Provisioning Tool can be configured at once Note Refer to the Avaya one X Quick Edition Multisite Provisioning Tool Help Document number 16 601673 for details 2 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Call Flow Configuration Options Call Flow Configuration Options This section provides examples of call flow configurations e Default System Configuration Attendant with Auto Attendant Backup on page 4 Attendant with After Hours Auto Attendant on page 5 Attendant with General Mailbox Directed to Auto Attendant on page 6 Incoming Call to Group Forwarded to Auto Attendant on page 7 Two Level Auto Attendant on page 8 Default System Configuration Incoming calls to the Public Switched Telephone Network PSTN gateway are directed to phones by the auto attendant Unanswered calls are handled by voicemail on each telephone In North America external calls are prefixed with a 9 and internal dial plan defaults to 3 digits Figure 1 Default system configuration gt AA 500 AA Auto Attendant CF D Call forward disabled VM 3 6 Voicemail 3 or 6 rings CF Call forward DIL Direct inward line ZR Zero redirect 1 The auto attendant will answer incoming calls from 1 The Quick
129. n the rear panel of the power fail transfer port In the event of a power failure the analog telephone can then be used to place and receive calls to and from the PSTN Normally when the power fail transfer port has power the bypass port is disabled there is no connection to the PSTN so a dial tone cannot be heard through the analog telephone handset Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 105 Appendix D G11 PSTN Gateway Analog When no power is being delivered to the power fail transfer port an internal connection between the Line 1 port and the bypass port is closed automatically which causes a connection to the PSTN through the bypass port When the bypass port has a connection to the PSTN you can hear a dial tone through the analog telephone handset and you can place and receive calls using the analog telephone No access code is required for placing calls Technical Specifications Table 8 provides a summary of the technical specifications associated with G11 PSTN gateway The G11 is Restriction of Hazardous Substances RoHS Directive compliant Table 8 Technical Specifications FXO Ports Power Fail Transfer Port Network Port Audio Input Audio Output CODEC Options Power Options Certifications Operating Temperature Humidity Storage Temperature Humidity MAC Address Four analog ports configured for loop start operation RJ 11 connectors One analog t
130. ndant Attendant with General Mailbox Directed to Auto Attendant Incoming Call to Group Forwarded to Auto Attendant Two Level Auto Attendant Typical Network Configurations Networking Concepts lt lt eee Performance RecommendationS Analog Gateway ciocrnis rar o A Supporting TelecommuterS SIP VoIP Interoperability Growing Your Network lt lt LOCAIZAON siria A Chapter 2 Basic Setup lt os i corioress Initial System Setup lt gt a saaa Confirm your data network Connect the first telephone Select the system language Create the Site lt lt Enter a Password 2 6 6 be dd eee eonvonssca Initial Telephone Setup o Enter a name for the telephone NOPCCrs o chee en ove ra OS OSS Assigned extension number Change the extension number Additional System Setup lt lt Connect a second telephone Connect additional devices Additional Telephone Setup lt lt Enter a name for additional telephones Assigned extension number for additional telephones Change the extension number for additional telephones Avaya one X Quick Edition Release 3 2 0 System Administration Guide
131. ne is unable to establish a teleworker session or it is a new telephone that has never been installed Given a connection to the one X Quick Edition network through a VPN the teleworker client telephone at the remote office attempts to connect to one of the telephones or PSTN gateways a teleworker server host on the one X Quick Edition network If the selected teleworker server host is unavailable the teleworker client telephone tries another one X Quick Edition device one by one until all possibilities are exhausted This process is cyclical and may be repeated indefinitely in order for the teleworker client telephone to establish a teleworker session Adding a teleworker client to the network locally 1 Connect the new telephone to the one X Quick Edition network 2 Move the teleworker client telephone to the remote office 3 Atthe remote office configure a VPN tunnel to the company one X Quick Edition network Refer to the manufacturer s documentation to configure the VPN Ask your LAN administrator to configure complementary VPN settings at the company office to enable access to the one X Quick Edition network Verify that the VPN tunnel is operational and passing traffic in both directions At the remote office connect the teleworker client telephone to the local LAN Note The LAN at the remote office must be equipped with a router that forwards traffic to the one X Quick Edition network through a VPN tunnel The telework
132. nt in the phone box Purchase DDI MSN lines and protocol information from your service provider Install the G20 on the LAN refer to G20 ISDN BRI Gateway Installation on page 43 or the installation document in the G20 box Assign SIP proxy identities see next procedure 40 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration Vv AX Tip The G20 is shipped with a default IP address of 192 168 123 10 5 Map the identities see To configure the G20 on page 41 To add a SIP Proxy identity for G20 1 Log into the System Options web page 2 Onthe System Options menu select SIP Proxy The SIP Proxy Configurations window is displayed Click Identities Click Add The Add SIP Proxy Identity dialog box displays Complete the following fields e For Type select Trunk e Enter a unique Name name assigned to the user of this DDI MSN number e Enter an Identity the telephone number no dashes or spaces in the DDI MSN range supplied by your service provider This will enable calls coming in through the SIP network to be delivered to a specific telephone and or handled by the system wide auto attendant feature The one X Quick Edition system makes each identity that you assign available to any telephone in the network Note Typically the first number in the DDI MSN range of numbers from your service provider is assigned as the Primary Registerer for each port e Acce
133. o will light e The telephone display will show software information and the initialization process Select the system language e The telephone will prompt for a Language Selection select from the list provided Use the PAGE LEFT and PAGE RIGHT buttons to navigate through long list items Create the Site e The telephone will prompt for the creation of a site choose to create the site e Use the telephone keypad to enter a site name The site name will be used to identify all devices that join your local phone system Once created the site name cannot be changed Enter a Password e The telephone will prompt for a password at least six digits for example 665544 e Confirm the new password by entering it a second time Make note of the password it will be required for additional system configuration The telephone will indicate the system site number and site name Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 15 Chapter 2 Basic Setup Initial Telephone Setup Enter a name for the telephone e The telephone will prompt for a set name e Press the dialpad keys to enter a name of a maximum 32 characters Press the key once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the dialpad key 7 three times To enter the next character wait for the cursor to
134. of 2 minutes in length 6 When you are finished press Stop 30 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration 7 Perform one of the following actions e To listen to your recording press Play e f you are satisfied with the recording press Save followed by Ok e f necessary press Rec to re record the greeting Apply Custom Greetings Auto Attendant Switching Night Service The operator or an authorized user can change the auto attendant greeting from default to a custom greeting You can assign a programmable softkey on any telephone to enable the activation of an alternate greeting typically for night switching to an after hours greeting To assign greeting to a Quick Edition IP telephone softkey 1 Atthe Operator or other assigned telephone press the selected softkey for two seconds to access the programmable softkeys menu The screen will display all possible options A check mark indicates the current function assigned to the key and a D indicates the default function of the key 2 Press the Line Feature button beside the Greeting function Press PAGE LEFT or PAGE RIGHT to view all options Type the system administration password at the prompt Click OK at the key assigned message Edit Auto Attendant Configurations You can edit the default auto attendant configuration and or create custom auto attendant configurations You cannot change the
135. one and then PHONE EXIT Analog Gateway Details G10 G11 See Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document No 16 600793 for complete installation and configuration details Avaya one X Quick Edition Safety and Quick Installation Instructions for G11 Global Analog Gateway G20 ISDN BRI Gateway A10 Analog Telephone Adapter Document No 16 601414 for installation details A subset of the configuration options available through the web based administration interface can be accessed through the System Options menu on a Quick Edition telephone on the network Related procedures are given throughout this chapter where applicable Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 37 Chapter 3 Advanced Configuration Note If your gateway adapter is not a G10 G11 refer to A10 Analog Telephone Adapter ATA Details on page 43 or G20 ISDN BRI Gateway Details on page 40 To edit the gateway extension number using a web browser 1 Login to the System Options web page 2 Select the gateway in the Name list on the Device Management screen 3 Click Change Details to edit the extension number To access analog gateway options through buttons on the telephone Press OPTIONS on the telephone Select Options on the Main menu and select System Options on the Options menu When you are prompted type the administration password Press Done The System Options menu is displayed Sel
136. oopstart RJ 11 12 Short haul loop 1 1 km 3REN EuroPOTS ETSI EG201 188 Programmable AC impedance feeding and ring voltage On Hook Voltage 29VDC Caller ID Type 1 2 FSK and ITU V 23 Bell 202 generation One 10 100 Full Duplex Autosensing Ethernet RJ 45 Voice codes G 711 A Law u Law 64 kbps G 726 ADPCM 40 32 24 16 kpbs G 723 1 5 3 or 6 3 kbps G 729ab 8 kbps e Transparent pass through G 168 echo cancellation 8 parallel voice connections DTMF detection and generation Carrier tone detection and generation Silence suppression and comfort noise Configurable jitter buffer Configurable tones dial ringing busy Configurable transmit packet length RTP RTCP RFC 1889 G 711 transparent FAX Fax over IP FolP e 1 38 Fax relay 9 6 k 14 4 k e Local switching Interface hunt groups e Routing Criteria e Interface e Calling called party number e Time of day day of week date Number manipulation functions e Replace numbers Add remove digits e Multiple remote gateways PLAR Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 113 Appendix E A10 Analog Telephone Adapter Table 16 Technical Specifications IP services Operating environment System Dimensions Weight and power dissipation Power supply IPv4 router RIPv1 v2 RFC 1058 and 2453 Programmable static routes ICMP redirect RFC 792 Packet fragmentation DiffServ ToS set or queue per header bi
137. ork Configurations To support SIP interoperability the telephones on your one X Quick Edition network may be connected to the service provider s network directly or through a Network Address Translation NAT device such as a VolP gateway or router Figure 10 shows a typical SIP service provider configuration The SIP network provides a gateway to the Internet a SIP proxy and registration server and a session border controller Figure 10 SIP Service Provider Configuration Local Area Network Internet Firewall VoIP NAT Administration MH US E Session Border Controller i Optional Service Provider SIP x Network SN El PSTN Gateway TH Proxy and Registration Server cytbsrvp LAO 041206 Growing Your Network In a small office a single network serves the local user community Users can call each other by dialing an extension number from the corporate directory To place external calls to the PSTN users must dial the prefix before dialing the PSTN number External calls are routed via PSTN service provider trunks PSTN lines To place external calls to a SIP network users must dial the prefix before dialing the number External calls are routed via a SIP service provider network Internet To ensure the best quality of service without needing to optimize network performance plan on a maximum of 20 telephone
138. ort number through which the proxy server listens for SIP communications for example 5060 Set the Proxy Port value to 0 if the service provider network contains redundant SIP servers where redundancy is based on a DNS algorithm Registrar Host type the IP address or fully qualified domain name of the registration server that your telephones have to contact to receive incoming VolP calls for example sip sipexample com If your service provider did not give you any information about a registration server re type the same value that you entered for the Proxy Host field Registrar Port type the port number through which the registration server listens for SIP communications for example 5060 Outbound Proxy Host type the IP address or fully qualified domain name of the SBC host if your service provider uses a separate outbound proxy server or session border controller to manage calls leaving the SIP network Outbound Proxy Port type the port number through which the outbound proxy server or SBC listens for SIP communications Set the value to 0 if the service provider network contains redundant SIP servers where redundancy is based on a DNS algorithm Realm type the realm information that is used to locate authorization credentials for example auth_domain sipexample com Register Expiry Time type the amount of time that telephones wait between sending updates to refresh registration information for example 3600 The value is me
139. orward unanswered calls to voicemail after three rings 2 You can change the forwarding destination for voicemail to another internal or external number Select Call Forward in the User Options Menu 1 Calls that reach the AA can be directed in one of three ways dial by extension dial by name dial Operator 2 The default operator extension 200 can be changed see Specify the Designated Operator Extension on page 35 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 5 Chapter 1 Overview Attendant with General Mailbox Directed to Auto Attendant In Figure 4 extension 200 has been designated as the attendant position and as the default operator extension When 0 is dialed within the system or from the auto attendant calls will automatically be routed to the operator extension 200 The attendant like all other stations on the network can then direct incoming calls to other telephones within the system using transfer call park or conference Calls that are not answered by extension 200 are directed to the voicemail for extension 200 Voicemail supports zero redirect capability that allows the user to remain within the voicemail system and leave a message or press 0 to be directed to a user defined extension or external PSTN number In this example the zero redirect number is the auto attendant that provides callers the ability to reach other extensions using d
140. our company arrive on a single line to a receptionist who answers and redirects all incoming calls manually you need to configure one SIP identity that corresponds to the receptionist s extension number see To assign a SIP identity on page 82 To enable all telephones connected to the network to make outgoing calls assign the same SIP identity to those telephones In summary you would specify information similar to the following values when you create the SIP identity where extension number 200 belongs to the receptionist and the Global setting refers to all of the telephones connected to the network SIP Identity 1715557600 Password 12700 Member Incoming Calls 200 Member Outgoing Calls Global 84 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Service Provider After you configure the telephones to interoperate with the service provider s SIP network the receptionist s telephone will register with the SIP registration server to receive all incoming calls and one of the other telephones on the network will register to forward outgoing calls on behalf of all other telephones on the network Registration takes place automatically on a continual basis You can specify how often telephones register with the SIP registration server for example every 3600 seconds Figure 13 Incoming calls are answered by the receptionist 4 SIP Service Avaya one X Quick Edition Release 3 2 0 Syst
141. pad and the softkeys enter a new name for the auto attendant configuration see Enter a name for the telephone on page 16 for detailed instructions e Press Next 6 To change the prompt that is played when the selected configuration is invoked e Select Prompt on the AA Details menu or press the indicated dialpad key and then perform one of the following actions e To select the default greeting press Default on the Select AA Prompt menu or press the indicated dialpad key e f you recorded a custom greeting or intend to record a custom greeting see To record a custom greeting on page 30 press the indicated dialpad key to select the appropriate greeting 7 To assign or remove an association with a PSTN gateway e Press Gateway on the AA Details menu or press the indicated dialpad key The Select AA Gateways menu displays the extension number of all PSTN gateways connected to the one X Quick Edition network If a PSTN gateway is associated with the selected auto attendant configuration its extension number is displayed with a check symbol Extension numbers displayed with an X symbol are not associated with the selected auto attendant configuration e Select the Line Feature button beside the extension number of the PSTN gateway that you want to associate with the auto attendant configuration or press the corresponding key on the dialpad Note If the PSTN gateway that you selected was associated with a different
142. phone e Avaya one X Quick Edition devices implement Quality of Service QoS at TCP IP Layer 2 OSI Reference Model For details see Enabling Priority QoS Tagging on page 76 If you are experiencing performance degradation with the one X Quick Edition system due to the traffic load on your network consider enabling QoS on the network e Multicast IP traffic must be permitted on the LAN The default multicast address used by the A10 G20 is 224 0 1 75 the rest of the Quick Edition system uses 239 192 228 123 This is a limited scope address that is not routable over the public network Internet e The one X Quick Edition system supports IGMP v2 A number of higher end Layer 2 switches support IGMP snooping by default If the one X Quick Edition devices making up the network cannot communicate with each other turning off IGMP snooping on the switch may resolve the problem if the switch requires an IGMP querier to be present on the network but an IGMP querier is not available e f any one X Quick Edition devices are connected to a switch that runs the Spanning Tree Protocol STP configure the one X Quick Edition switch connections with Portfast also known as spantree start forwarding on a Cisco 1900XL Portfast enables the switch to go into a forwarding state almost immediately after it is powered on Analog Gateway Analog Gateway Each analog gateway has four Foreign Exchange Office FXO ports that provide one X Quick E
143. phony applications All telephones connected to the same network participate in traffic routing call handling and other network related processes automatically A one X Quick Edition network can be equipped with a gateway to enable access to traditional telephony systems Each telephone has its own software and system backup data so if one telephone fails the others continue to work providing embedded fail over and business continuity Avaya one X Quick Edition is ideal for offices having two to ten users Refer to the Avaya one X Quick Edition Telephone User Guide Document No 16 601411 to learn how to use the features Installation is as simple as connecting the telephones to the existing company Local Area Network LAN Through SIP based peer to peer P2P discovery protocols the telephones discover each other establish a network assign themselves extension numbers build a corporate directory and perform system configuration automatically Afterward the telephones maintain communications within their own private network Calls between the private and public network can be made through a thin trunk interface analog gateway to the Public Switched Telephone Network PSTN through an ISDN BRI Gateway or through a direct or Internet connection via SIP to a Voice over IP VoIP service provider Multisite Provisioning Tool The Multisite Provisioning Tool MPT enables you to simultaneously configure one or more one X Quick Editio
144. pplies only to telephones The gateway cannot host system music with a wav file 1 Log into the System Options web page 2 On the Device Management dialog select the device to be configured 36 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration 3 On the Device Details dialog click MOH Click Change Details to change the audio tag name and click Submit Click Remove MOH File to remove the MOH source file from the device and then click Remove and Confirm To assign or unassign MOH using a web browser Note This procedure applies to telephones and analog gateways wav file and physical source 1 Login to the System Options web page On the System Options menu select Applications Click MOH to launch the View MOH Settings dialog Click Change Details to launch the Edit MOH Settings dialog Select Assign or Unassign from the list Click Submit Dapy To modify MOH using a Quick Edition telephone Note This procedure applies to telephones and analog gateways 1 Log in to the System Options menu Select Music On Hold on the System Options menu 3 Press the corresponding Line Feature button for the telephone that you want to modify The MOH Details screen will display devices that are hosting the wav file or the physical music source 4 Click Edit to change the audio tag name telephone only or to enable or disable the status 5 Click D
145. pt the default Domain and Authorized User e Select the Primary Registerer Select Create As Registerer to turn the current identity number into a primary registerer or select another identity number to be the primary registerer When a primary registerer identity is assigned to a G20 port all identities associated with the primary registerer are assigned to that port e Select an Incoming Extension number Select the auto attendant the telephone extension the group extension or the SIP identity that will be handling incoming calls for the specified identity e Select an Outgoing Extension number Select the telephone extension group extension or the SIP identity that will be allowed to make outgoing calls using the specified identity If you are configuring a system in which a receptionist redirects incoming external calls or the auto attendant answers incoming external calls automatically select the Global option 6 Click Submit To configure the G20 1 Log into the System Options web page Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 41 Chapter 3 Advanced Configuration On the System Options menu select Device Management Select the G20 to be configured from the Name list The Edit ISDN Gateway Details dialog includes read only fields for Device Type MAC Address and Firmware date of the firmware build 4 Name the ISDN BRI and select identity and protocol values for Port 1 and 2 e T
146. r Enter the Max Records the local storage limit for the device BOON oa rw N gt Click Submit and log out Dialing Configuration Dial Plan When you set the region during the install the system configures itself using the default set of extension numbers numbers to access emergency services the PSTN prefix and a SIP VoIP network prefix If you select another region and reset the dial plan the dial plan will change to the default numbers for that region Because the dial plan is configurable you can specify your choice of access numbers or extension numbers for the following services e Local telephones extension numbers can be from two to six digits long in the range that you specify 64 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Dialing Configuration Local auto attendant configurations extension numbers can be from two to six digits long in the range that you specify a range that is within the extension number range The PSTN the default access number can be reassigned A SIP service provider network the default access number an be reassigned Help during an emergency a specific number can be programmed Local extension numbers used to identify analog gateways specific numbers can be programmed A change to the dial plan may require some manual configuration for the following features Auto Attendants Zero Redirect Call forwarding Speed dials Personal di
147. r of the Device Management page click Change Admin Password In the Current Password field type the current password In the New Password field type the new password In the Confirm Password field re type the new password Oe Oia Fai A Click Submit The Security dialog box launches 26 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration from the Security page 1 Be A 2 pa a Log in to the System Options web page Select Security in the System Options menu Click Admin Password in the Security page Type the Current Password Type the New Password Confirm Password Click Submit A CAUTION If you forget the administration password refer to System Problems and Solutions in the Troubleshooting Guide and contact your technical support representative to have it reset To change the administration password using a Quick Edition IP telephone 2 Se A N Press the OPTIONS gt button below and to the right of the display Select Options on the Main menu Select System Options on the Options menu and log in Select Change Password on the System Options menu Enter the new password Press Next When you are prompted re enter the new password and then click Next When you are prompted enter the old password and then click Next Press Ok To set a new password when the old one expires using a Quick Edition IP telephone 1 NO uF WO ND Sele
148. r service provider date and time information is delivered to your one X Quick Edition system from the PSTN with an incoming call Note For other configurations if your one X Quick Edition system clock is no longer synchronized with that of your service provider use these procedures to revise system time If your region observes Daylight Saving Time for example you will have to change your system time to correspond with your service provider 74 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Networking Networking Adjusting Audio Bandwidth Settings Audio quality may be improved by changing the audio bandwidth and or enabling priority tagging The COder DECoder CODEC used to encode the audio path can be selected By default the audio path is encoded using the standard G 711 64 Kbps CODEC G 729a 8 Kbps is negotiated automatically if required to support calls initiated at the far end The G 729a CODEC is also used to store Voicemail data To adjust the audio bandwidth 1 Login to the System Options web page 2 On the System Options menu select Networking 3 Click Change Details in the View Audio Bandwidth dialog box 4 From the Audio Bandwidth list select one of the following options e High Sound is digitally encoded using a high quality format G 711 that consumes approximately 64 Kbps of bandwidth on the network e Low Uses a compressed format G 729a for sound that consumes
149. r that device Ground the gateway e Ground the gateway using the provided grounded power supply OR ground using a grounding cable not provided between the gateway grounding lug and EARTH ground Adjust loop length to compensate for line echo e By default incoming ports are set to medium loop length with gain settings appropriate to most PSTN lines e Loop length can be changed by the system administrator from the telephone or the web based administration interface refer to page 39 for details e f echo or noise exists on external calls ensure that the device is properly grounded and adjust the loop length to short to compensate for gain differences Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 19 Chapter 2 Basic Setup G20 BRI ISDN Gateway Setup Add a G20 BRI ISDN gateway to the network e With power applied correctly the power LED will blink GREEN e The G20 gateway does not support PoE power over Ethernet Use the wall adapter to provide power to the device G20 IP address assignment DHCP server e Connect the G20 to the same subnet as the local Quick Edition system e The G20 will broadcast to a known multicast address e In response to the broadcast Quick Edition will add the G20 to Device Management in the web based administration interface No DHCP server e The G20 BRI ISDN gateway does not support Zeroconf IP address assignment e Connect G20 RJ 45 LAN port directly to an Et
150. rectory Group members the group DN will be correct SIP Option table TTI Option table To change a dial plan using a web browser 1 2 3 4 5 Log in to the System Options web page On the System Options menu select Dialing Configuration Click Edit Dial Plan on the View Dial Plan Settings dialog box Make your changes keeping the auto attendant range within the extension range Click Validate Note Any change to the dial plan may result in a change to the gateway incoming lines configuration If you had modified the Forwarding option it will return to the OPERATOR Dialing Rules Dialing patterns provide a way for you to describe a specific sequence of key presses that the one X Quick Edition system can recognize and process in a certain way These patterns when applied globally or to a group either allow or prevent users from making certain types of calls Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 65 Chapter 4 Additional Configuration To view dialing rule patterns 1 Login to the System Options web page 2 Onthe System Options menu select Dialing Configuration 3 Click Dialing Rules in the Dial Plan Settings dialog box To create a custom dialing rule pattern 1 Login to the System Options web page On the System Options menu select Dialing Configuration Click Dialing Rules in the Dial Plan Settings dialog box Click Create Rule In the Rule Description field
151. refer to the following sections e Teleworker on page 58 e Analog Gateway Details G10 G11 on page 37 e A10 Analog Telephone Adapter ATA Details on page 43 e G20 ISDN BRI Gateway Details on page 40 Device Details To view the list of devices that make up the network 1 Access the System Options web page The Device Management list is displayed 2 Select the sort criterion Name Ext IP Address Type Version Status For example click Ext to sort by extension number 3 Click any device to display the details screen To view telephone information from the telephone 1 At the telephone press the OPTIONS gt button Note To view options that are displayed on the next or previous telephone display screens press the PAGE LEFT or PAGE RIGHT button 2 Select Set Details on the Main menu or press the indicated dialpad key The extension number name version number of the software load and site identifier are displayed 3 Press Ext or press the indicated dialpad key The extension number name IP address and MAC address are displayed 4 Press Back to display the previous menu or press the PHONE EXIT button to clear the display area Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 47 Chapter 4 Additional Configuration Set Details Any extension number changes are communicated to the system wide Auto Attendant and to telephone users through the Corporate d
152. ress OPTIONS gt button below and to the right of the display Select Options on the Main menu or press the indicated dialpad key Select System Options on the Options menu or press the indicated dialpad key Enter the password that you set at startup af wo Ph Press Done The System Options menu is displayed Viv a 4 X Tip To view options that are displayed on the next or previous telephone display screen press the PAGE LEFT or PAGE RIGHT button ZT Account lockout after failed login attempts There are two settings that affect a telephone user account login 1 Login delay after three failed attempts after every three failed login attempts this setting will delay the next attempt default 60 seconds 2 Attempts before account lockout the total number of failed attempts allowed before a user is permanently locked out default is O for no lockout The system administrator must reset the user account Changing the Administration Password A password must contain at least four numbers up to a maximum of 32 numbers default is 6 The password can be changed as often as necessary You can change the complexity of passwords expiration requirements the frequency of required password changes etc Ly AK Tip For more information see Security on page 69 To change the administration password using a web browser from the Device Management page Access the System Options web page In the top right corne
153. ress to the A10 or G20 on page 45 for more information A10 ATA IP activity e When the device has joined the Quick Edition site the power LED will be solid GREEN and the device will be listed in Device Management in the web based administration interface e By default the name given is A10 The device is not provided with an extension number A10 ATA port assignment Configure SIP Proxy Identities e Create internal system identities to be associated with the ATA ports for connecting analog devices Program in the SIP Proxy menu in the web based administration interface Associate Proxy Identities to ports on the A10 e Associate the previously created identity with a specific physical port on the A10 ATA Program in A10 Device Management in the web based administration interface 22 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 System Options Configuration System Options Configuration Create groups e Ring groups provide the ability to call many telephones at the same time e Create groups using the web based administration interface e Incoming calls from the PSTN can be directed immediately to a group e You can create a maximum of ten groups each having a maximum of 10 members e Unanswered calls to the group can be forwarded to a system defined destination Refer to Create a Group on page 28 for details Create auto attendant extensions and record greetings e Th
154. rompted to reset the password press Yes Press Ok The new user options and voicemail password is reset to a random value and displayed Advise the user of the new password which must be changed at first login oP ak ON Network Settings You can specify the IP address of a telephone the network mask of the IP address and optionally the IP addresses of a G10 or G11 gateway and Domain Name Server DNS Before you begin obtain IP addresses for the required network configuration When you change the IP address of a telephone the new IP address is kept by the telephone through subsequent power cycles This kind of IP address is said to be static Any changes to network addresses are automatically communicated to all of the one X Quick Edition devices Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 49 Chapter 4 Additional Configuration A CAUTION It is not usually necessary to configure network options Do not change any network address settings unless you have advanced network knowledge These capabilities are offered if required to support multi branch network or customer specified installations To change device network address settings using a web browser 1 2 8 Log in to the System Options web page The Device Management list is displayed In the Name column click the Corporate directory name of the device that you want to configure The Details dialog box is displayed Clic
155. routers and switches Simply verify that all one X Quick Edition devices are included in the same VLAN 76 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Networking A CAUTION Before you enable priority tagging for the PC port on a Quick Edition IP telephone verify that the device connected to the PC port supports 802 1pQ tagging A computer may be connected to the PC port to enable priority tag settings If the network interface card on the computer does not support 802 1pQ tagging make sure that the PC port setting is explicitly set to disabled before enabling priority tag settings for the LAN port We strongly recommend that you do not change the PC port setting from disabled to enabled or pass through as this would cause the computer to lose its connection to the web based administration interface on the telephone If this happens you will only be able to recover the lost connection by 1 Replacing the network interface card in the PC with one that supports 802 1pQ tagging 2 Connecting the computer to a port on the LAN switch that has connectivity to the Quick Edition IP telephone and at the same time untags any outgoing frames To configure priority tagging for a one X Quick Edition network 1 2 3 4 Log in to the System Options web page On the System Options menu select Networking Click VLAN Settings and then click Change Details To enable the priority ta
156. rwarded 5 Select one of the following options e To forward the call to an extension number select Extension and then select the extension number from the adjacent list e To forward the call to the number you specify select Dialed and type the number into the adjacent field Include the prefix to forward the call to an outside PSTN line or to a SIP VoIP network e To forward the call to the designated operator extension select Operator Assist The operator extension has to be specified separately see Specify the Designated Operator Extension on page 35 6 Click Submit Note To Apply Delete Enable or Disable a Rule refer to Dialing Rules on page 65 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 29 Chapter 3 Advanced Configuration Auto Attendant Details Your one X Quick Edition network is equipped with a default auto attendant that answers calls from the PSTN or a SIP VoIP network A different auto attendant configuration can be assigned to each PSTN gateway or SIP identity The auto attendant answers calls and instructs callers to dial the extension number enter the name of the person or press 0 to reach the operator A caller can use the dialpad keys to spell a name and have the call transferred For example to reach someone named Young Mary press 1 to access the Corporate directory and then press the keys on the dialpad to enter the last name 96864 followed
157. s e Configure the call forward destination using the telephone or web based user interface e Users can configure calls to be forwarded to any external or internal telephone number Record a voicemail greeting e Record the custom voicemail greeting from the telephone user interface e A default greeting is provided for each telephone on the network Record a voicemail name e Record the custom voicemail name from the telephone user interface e This name is used by the dial by name functionality provided by the auto attendant Assign zero redirect e Zero redirect allows callers to reach a user defined extension by dialing 0 e Configure the zero redirect destination using the telephone or web based user interface e By default zero redirect is disabled for every telephone on the network e Refer to the telephone user guide for additional configuration options 24 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Chapter 3 Advanced Configuration System Options Configuration Accessing System Options To access system options through the web based administration interface a computer with a web browser must be connected to the same network as your telephones Refer to Features on page 93 for a list of Web based and telephone interface configurable system options A CAUTION Password protection will prevent unauthorized users from changing system options Set a password that is known only to you
158. s and PSTN gateways per subnet Beyond 20 devices the requirement for more complex telephony applications may increase Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 13 Chapter 1 Overview vi AX Tip If you need more than 20 devices have your network assessed first The Avaya Intelligent Communications portfolio supports enterprises on a migration path from traditional telephony to IP SIP mobile platforms Web based services Avaya Professional Services can help you manage your migration path Localization Supported regions Supported languages Australia Dutch Austria English British Belgium English US France French Canadian Germany French Parisian India German Italy Italian Mexico Spanish Castilian Netherlands Spanish Latin American New Zealand North America Norway Singapore South Africa Spain Switzerland Thailand United Kingdom 14 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Chapter 2 Basic Setup Initial System Setup Register your system at https www avaya com quickregistration Confirm your data network Managed switch router parameters may require adjustment see the Troubleshooting Guide Connect the first telephone e Connect the telephone to the LAN e With power applied correctly the Message Waiting LED above the Avaya log
159. s completes 52 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Device Management To upgrade the software using the Install Wizard The Install Wizard is the preferred method for upgrades because the wizard will discover the network and it will launch the TFTP server 1 Launch the QE_Install_Wizard_vxxxxx exe and follow on screen instructions to upgrade all or selected devices in the Quick Edition network ly Tip Upgrade is complete when the phones return to idle state If your network includes an analog gateway check for a green Power LED on the front panel to verify that the analog gateway is ready analog gateways take slightly longer than telephones to re initialize AN A 2 After the upgrade process completes reset the System Time and Date see page 74 To upgrade the software using a web browser Note You must first run the wizard and then as part of the upgrade process select Upgrade with another interface 1 Log into the System Options web page 2 On the Device Management dialog click Software Upgrade 3 Inthe TFTP Server field type the IP address of the computer on which the TFTP server is running 4 Upgrade all or selected devices in the Quick Edition network 5 Click Prepare Upgrade 6 Click Start Upgrade 7 When you are prompted to begin the upgrade process click Confirm Upgrade 8 After the upgrade process completes select Click Here When Done ly
160. ssign static to A10 G20 45 assigned to A10 o a 21 assignedtotelephone 25 OPG e cate em ayers Ae ae ee Baa apa se 54 VIGWING ss ii aon ce ee a a ee ae Sd 47 IP gateway select default for telephone ot ISDN BRI see G20 L LANport Gi1 22 0 104 Language change system ral clear browser cache 71 packs install o ee eee 73 LCD and control buttons G11 102 LEDs GUI 2 gee eee aa Ee ae es 103 Line impedance G11 107 Line settings modify gateway 38 List A10 compliance o o Wi A10 technical specifications 113 audio file SiZe lt a s c a soc oaos omoa o 36 CDR example 100 CDR record fields 99 FXS commands aoaaa 116 Git DIMP 000 o a ee ee 107 G11 line impedance 107 G11 other specifications 2 107 G11 ringing characteristics 107 G11 technical specifications 106 G20 compliance o 120 G20 protocol values 42 G20 technical specifications 121 languages supported 14 regions supported 14 SIP service provider information 79 system backup information 55 system options telephone menu 95 Avaya one X Quick Edition Release 3 2 0 System Administration Guide
161. stration computer may be connected to the network to provide web based access to gateway configuration settings If your Quick Edition IP telephones are already connected to the LAN adding a gateway to the system is easy Simply connect the gateway LAN port to an unused port on the IP router or switch and connect the ISDN BRI ports to the PSTN lines supplied by your service provider Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 117 Appendix F G20 ISDN BRI Gateway Hardware Features Front Panel Figure 24 G20 ISDN BRI Gateway Front Panel G20 ISDN BRI Gateway Table 18 G20 ISDN BRI Gateway front panel LED indications LED Description Power When lit indicates power is applied and the unit is in normal operation Off indicates no power is applied Flashes once per second during boot startup VoIP On indicates the gateway has at least one active VoIP connection Off indicates the unit is not configured or registered or has no active direct routed VoIP connection Flashing green indicates that the unit is attempting to register or has failed to register ISDN 1 and 2 Off indicates no active calls Blinking when one or two B channels are connected LAN On when the Ethernet connection on the corresponding port has a link indication Flashes when data is received or transmitted at the corresponding Ethernet port Note If an error occurs all LEDs will flash once per second
162. system administrator can change the extension number from the telephone or web based administration interface at any time e Duplicate extension numbers cannot be assigned within the system if another device is using the number that you are attempting to establish you must first change the extension number for that device Access Options gt System Options gt Device Management gt Set Extension Add additional telephones e Add additional telephones by following the same process as above to join the site Default user password e In software release 3 1 and later the default user password is 1 2 3 4 5 6 e In software release 3 0 and earlier the default user password is 1 2 3 4 5 18 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Analog PSTN Gateway Setup Analog PSTN Gateway Setup Add G10 11 PSTN gateways to the network e With power applied correctly the system LED will turn RED e When the device has joined the Quick Edition site the LED will turn GREEN e The device will be assigned a non dialable extension number in the web based administration interface Change the gateway extension number e You can view and change the extension number from Device Management in the web based administration interface e Duplicate extension numbers cannot exist in the system if another device is using the number that you are attempting to establish you must first change the extension number fo
163. t support INVITES Re INVITES basic response codes and SDP session media negotiations throughout the life cycle of the call Required Service Provider Information Obtain information about their SIP network from your service provider You will be provided with information that is similar to all or some of the information shown below Proxy sip sipexample com Port 5060 Registrar sip sipexample com Port 5060 Session Border Controller Outproxyhost sipexample com Domain sipexample com Realm auth_domain sipexample com 1 If the SIP servers in the service provider s network have backup configurations known as redundancy based on a Domain Name System DNS algorithm DNS service DNS SRV records will be used to specify the location of a specific SIP server In this case you must set the proxy port number to 0 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 79 Chapter 5 Service Provider In addition your service provider determines which E 164 telephone numbers to assign to your network to support communications between your telephones and the SIP devices on the service provider s network You must assign SIP identities usernames and passwords to the devices on your network so that calls coming in through the SIP network can be mapped and delivered to a specific telephone and or handled by the auto attendant feature Assign SIP identities through Service Provider options to make eac
164. te name and site ID display 102 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Hardware Features To display the gateway system configuration settings 1 After a successful startup select Menu Select Configuration 3 Follow the LCD prompts The region language and music on hold information display To set the gateway to factory settings Reset a global analog gateway to factory settings when you want to move the global analog gateway to a different one X Quick Edition network This procedure assumes that no telephone cords PSTN lines are connected to the FXO ports on the rear panel of the global analog gateway Note Before you begin verify that the Power LED on the global analog gateway is green If the Power LED is red disconnect the supply of power to the global analog gateway and then reconnect the supply of power 1 After a successful startup do one of the following e Select Menu gt Options gt Freshstart e Press and hold the Reset button until Begin appears on the LCD Follow the LCD prompts When Freshstart Done appears disconnect the power supply to the gateway LEDs There are five LEDs on the front panel of the global analog gateway The left most LED is the System LED It turns red when the global analog gateway is powered on and changes to green when the global analog gateway is ready to service calls to and from the PSTN The Line 1 Line 2 Line 3 and L
165. tension When 0 is dialed within the system or from the auto attendant calls are routed to the operator extension 200 The attendant can direct incoming calls to other telephones using transfer call park or conference Each telephone supports 2 forwarding configurations call forward All and call forward N rings During normal hours of operation the attendant will have call forward ALL disabled so calls would be forwarded to VM only after a user defined 6 rings During off hours the user at extension 200 would enable call forward ALL to extension 500 Calls are then directed to all stations on the network using the auto attendant capabilities of the system Other stations will have calls handled after 3 rings by the default voicemail system Figure 3 Attendant with after hours auto attendant DIL 200 gt Y AA Auto Attendant CF Call forward CF D Call forward disabled DIL Direct inward line VM 3 6 Voicemail 3 or 6 rings ZR Zero redirect 1 You can configure in Web Admin to bypass the AA and directly ring direct inward line a telephone See DIL Lines Settings on page 38 1 Answered call can be transferred to any extension or external number 2 Extension 200 can forward ALL calls to the AA see Specify the Designated Operator Extension on page 35 3 This configuration provides for night or off hours service 1 The Quick Edition telephones will f
166. the waiting call Call hold service must be enabled for this to work e Press flash hook followed by 1 to terminate the current call and accept the waiting call e Go on hook to terminate the current call The terminal will ring to indicate that a call is waiting when this call is accepted by going off hook again the waiting call is connected Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 115 Appendix E A10 Analog Telephone Adapter Making a call The analog phone can dial any telephone number or extension that can be dialed by a QE set Making a second call while holding first call To make a second call while the current call is active you will put the current call on hold then make your second call Call holding service must be enabled for this service to work To make a second call 1 Press flash hook to put your current call on hold and give you dial tone for the second call 2 Dial your second call after hearing the dial tone Table 17 Command Summary Action Result Press flash hook then 0 Press flash hook then 1 Press flash hook then 2 Press flash hook then 2 Press flash hook and wait for dial tone Rejects waiting call Drops the current call and accepts the incoming waiting call Toggles from the current call to the on hold call if you have another call on hold Toggles to the waiting call and puts the current call on hold if you hear the waiting tone
167. the number alpha characters are not supported including a prefix For example a user in North America dialing 85551002 will result in signalling being routed to the proxy host that resides on the service provider s SIP network If the fully qualified domain name of the proxy host is proxy example com a destination address of 5551002 proxy example com is used to route the call to the SIP network The DNS server on the telephone converts the domain name to a routable IP address If required you can specify the host IP address of the SIP proxy registrar server instead of a domain name when you create the service provider configuration Planning Your Configuration After you receive the required service provider configuration information and SIP identities from your service provider you can configure the settings you need to support SIP interoperability There are two high level steps to configuring the network 1 Define the SIP network configuration To add a service provider configuration on page 81 2 Assign SIP identities The assignments will depend on how your office is set up e Case A External Incoming Calls are Answered by a Receptionist below e Case B Everyone has a Direct Line on page 86 e Case C Incoming Calls are Routed to a Group on page 87 e Case D Incoming Calls are Handled by the Auto Attendant Feature on page 88 Case A External Incoming Calls are Answered by a Receptionist If external calls to y
168. trast Level Adjust the contrast level of your telephone display 10 Teleworker Enable to connect your Quick Edition IP telephone to a high speed Internet connection and access the Corporate directory 11 Reset Softkeys Reset softkeys to factory defaults Table 3 Telephone Options Web Interface Menu Change Password Enter existing password enter new password and confirm new password Home Call Forwarding Enable disable and modify call forwarding settings Do Not Disturb DND Enable and disable audio notification for incoming calls Speed Dial Create modify and delete personal speed dial numbers Caller s Logs Incoming Calls View details Clear and Reset Missed Call Counter Terminal Settings Dialed Calls Name View details and Clear Log Change name Set Optional Features View e mail Fwd Teleworker and WebAdm Sys Options Voice Mail Zero Redirect Enable and disable zero redirect and enter the number to which a call will be redirected SMTP Enable or disable SMTP specify the IP address that will receive messages and the IP address for the email header Teleworker Options Working Mode Disable Local or enable Teleworker teleworker Preferred Server Enter the IP address of the teleworker server host Backup amp Restore Backup amp restore user configuration data To access telephone and
169. ts Pocket Policing discards excess traffic 802 1p VLAN tagging IPSEC AH amp ESP Modes Manual Key IKE optional AES DES 3DES Encryption Operating temperature 32 104 F 0 40 C Operating humidity 5 80 non condensing e CPU Motorola MC859 operating at 50 MHz e Memory e 32 MB SDRAM e 4 MB Flash 7 3W x 1 6H x 6 1D in 18 5H x 4 1W x 15 5D cm e Weight 30 5 0z 500 y e Maximum power dissipation 5W 12 VDC 1 25 A Power is to be provided by an agency approved external SELV source which provides reinforced insulation from the AC mains power and where the DC connector is the disconnect device The source must have a rating of 12 VDC 1 25 A FXS supplementary services The voice port supplementary services are locally terminated i e no other device is involved in providing the services and they can be enabled disabled separately on a POTS plain old telephone service phone Call holding To place a call on hold from an analog telephone do one of the following e Ifthe analog telephone set has a hold button press it 114 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Hardware Features elf the set has only a link flash button then press the button once to put the call on hold You will have 6 seconds to dial another party and then you will hear 3 consecutive beeps every four seconds to remind you that someone is on hold elf the set does not have a hold or lin
170. type a description of the rule Oar on In the Pattern field type a rule pattern The pattern must be a numeric string The following special characters can be used in the pattern e matches any digit and any number of digits to follow e is a wildcard character that matches any single digit in that specifc position For example to create a dialing pattern to match a 1 800 number in an area that uses the 7 Click Submit The new rule is added to the Rule Description list To delete a custom dialing rule pattern 1 Log into the System Options web page On the System Options menu select Dialing Configuration Click Dialing Rules in the Dial Plan Settings dialog box Click Delete Rule From the Delete Rule list select the rule that you want to delete You cannot delete the default dialing rules Click Submit ar wn Group Dialing Rules Dialing rules specify numeric dialing patterns that the system can distinguish and process ina certain way allow or disallow You can define any number of rules before you assign processing actions to them If you wish to restrict any calls you must define a dialing rule To apply a dialing rule to a group 1 Log into the System Options web page 2 Onthe System Options menu select Corporate Directory 66 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Dialing Configuration On the Corporate Directory page click the Group extension In the View Group Det
171. u and click Add Using the keys on the dialpad enter an unused extension number in the auto attendant range Press Next Using the keys on the dialpad and the softkeys enter a name for the auto attendant configuration see Enter a name for the telephone on page 16 Press Next Perform one of the following actions e To select the default greeting press Default on the Select AA Prompt menu e f you recorded or intend to record a custom greeting see To record a custom greeting on page 30 press the indicated dialpad key to select the greeting A summary of the configuration settings is displayed Press Save Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 33 Chapter 3 Advanced Configuration Delete an Auto Attendant Configuration You cannot delete an auto attendant configuration when it is assigned to a PSTN gateway you must first assign a different auto attendant configuration to the gateway You cannot delete the default auto attendant configuration that is assigned to extension 500 To delete a custom auto attendant configuration using a web browser 1 Log in to the System Options web page On the System Options menu select Corporate Directory In the Number column click the extension number of the auto attendant configuration that you want to delete The View Extension Details dialog box is displayed Click Delete Extension Click Submit To delete a custom auto atten
172. u in the web based administration interface Note Refer to G20 ISDN BRI Gateway Details on page 40 for further information A10 Analog Telephone Adapter Setup Add an A10 ATA to the network e With power applied correctly the power LED will blink GREEN e The A10 gateway does not support PoE power over Ethernet Use the wall adapter to provide power to the device A10 ATA IP address assignment DHCP server e Connect the A10 to the same subnet as the local Quick Edition system e The A10 will broadcast to a known multicast address e In response to the broadcast Quick Edition will add the A10 to Device Management in the web based administration interface No DHCP server e The A10 ATA does not support Zeroconf IP address assignment e Connect A10 RJ 45 LAN port directly to an Ethernet port on your PC e Configure the PC with a static IP address Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 21 Chapter 2 Basic Setup Use a web browser directed to 192 168 123 10 to assign static IP subnet mask and default A10 IP address e Save running configuration and reload e Reset assigned IP address on the PC e Connect the A10 to the same subnet as the local Quick Edition system e The A10 will broadcast to a known multicast address e In response to the broadcast Quick Edition will add the A10 to Device Management in the web based administration interface e See Assigning a Static IP Add
173. use interference to radio and television reception The adapter have been tested and found to comply with the limits for a Class A computing device in accordance with specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection from such interference in a commercial installation However there is no guarantee that interference will not occur in a particular installation If the adapter does cause interference to radio or television reception which can be determined by disconnecting the unit the user is encouraged to try to correct the interference by one or more of the following measures moving the computing equipment away from the receiver re orienting the receiving antenna and or plugging the receiving equipment into a different AC outlet such that the computing equipment and receiver are on different branches The CE symbol on your adapter indicates that it is in compliance with the Electromagnetic Compatibility EMC directive and the Low Voltage Directive LVD of the European Union EU See the label affixed to the bottom of the device 112 Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 Hardware Features Technical Specifications Table 16 Technical Specifications DSP Voice connectivity Data connectivity Voice processing signalling dependent Fax and modem support Voice routing session router One 4 channel DSP 2 wire L
174. voicemail greeting 2 002 ee eee eee Record a voicemail name o lt lt Assign Zero POOIM C ica a aa Chapter 3 Advanced Configuration System Options Configuration lt lt Accessing System Options lt es Changing the Administration Password Create a Group ociosos rad te Oe as SD OED OS Croup Members scra cei ce Sei on eiens oees oe cure Group Forwarding 2 22 6 oko cadens Pees Geae eee sald Auto Attendant Details 2 0 0220 ee eee eee Record Custom Greetings lt Apply Custom Greetings Auto Attendant Switching Night Service Edit Auto Attendant Configurations Create a Custom Auto Attendant Configuration Avaya one X Quick Edition Release 3 2 0 System Administration Guide August 2007 18 18 19 19 19 19 19 20 20 20 20 21 21 21 21 22 22 23 23 23 23 23 24 24 24 24 24 25 25 25 26 28 28 29 30 30 31 31 33 Delete an Auto Attendant Configuration lt lt 34 A ae ee Sb S oe oa e Sao oe See Se eee 35 Specify the Designated Operator Extension lt lt 35 Music On Hold way file sa ah Oh OE Ree AA 35 Analog Gateway Details G10 G11 2 6 lt lt 37 LINES SOUS cc ict ea ne boG dS HSE 6 SSE SS AA SS 38 Music on Hold physical device

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