Atcom IP04 User Manual
Contents
1. 39 J 20 FIRMWARE UPDATE l u 40 3 26 1 Download the Latest Firmware File and Set up TFTP Server 40 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 26 2 Update for P04 from Web PB iia 40 5 27 CALL DETAIL RECORDS HN 41 AN APPLICATION CASE OF IPOA 42 4 1 HOW TO MAKE INTERNAL CALLS THROUGH IPO U 43 4 1 1 Access to the Web Page of IP04 by Browser 43 4 1 2 Add up Users from Web Page of IP04 43 4 1 3 Register a SIP user 6001 in AT610 45 24 2 HOW CALLTO OUTSIDE THROUGH PSTN ivi 46 4 2 1 Create an Analog Trunk see ehe 46 4 2 2 Create an Outgoing Calling Rule 47 42 3 Credle u demasiada tet mM ed aM aM 47 2 NET2. 15 302 Credle Aliql0g Use uuu u 16 SWA GROUPS uuu 18 AJEOUEUE uuu u m 19 3 9 VOICE IVIPNUS uu aspas n 20 31O TIME INTERVALS T K P 21 ILT INCOMING CALLING RULES U LRS 22 NA 23 3 13 CONFERENCING 25 26 VOICE IVI SIE GROUPS OL 28 5 10 VOICE MENU PROMPTS 28 SM 17 SYSTEM e C 30 u 32 J IS PRCT CHANNELS ct ec ens 33 BZ OPTIONS 33 BZ L ASTERISK LOGS H 36 DU uama NES 37 DZD WE EDITOR u u ua 37 ori TI K uuu 38 3 25 NETWORK SETTINGS m
3. 48 4 3 HOW AN INCOMING CALL FROM OUTSIDE 48 4 3 1 Create an Analog Trunk 48 4 3 2 Create an Incoming Calling esee enne enne 48 AD gt m penn en eer 48 4 4 HOW TO CALL EACH OTHER DIRECTLY FROM DIFFERENT NETWORK SEGMENT 49 4 5 HOW CALE THROUGH VOIP TRUNK 52 52 55 4 6 HOW TO TRANSFER FILES BETWEEN WINDOWS PC AND P04 57 CHAPTER S REFERENCE uuu u SN Ud DE 59 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Contact The Introduction of Founded in 1998 technology has been always endeavoring in the R amp D and manufacturing of the internet communication terminals The product line of ATCOM includes IP Phone USB Phone IP PBX VoIP gateway and Asterisk Card VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 _ ATCOM Chapter 1 the Introduction of IP04 Overview of the IP04 The
4. Figure IPPBX IP04 ATCOM IPPBX IP04 Product Guide Version 1 0 2010 05 10 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ATCOM Content 3 CHAPTER LIHEINTRODUCTION OF IPUG lll y i 4 CHAPTER 2 ACCESS TO THE Ia aikaa 7 2 1 VVEB PAGE ACCESS BY BROWSER 7 2 2 SOTWACCESS BY PUTTY 8 2 3 ACCESS BY BROWSER WITH FALLBACK IP ADDRESS 9 2 4 CONSOLE PORT ACCESS TO POMA iR UMP 9 CHAPTER 3 CONFIGURE IP04 BY WEB GUI 11 J L SYSTENISTATDSu XO 5 11 32 CONFIGURE PARDWARE 11 EA 11 12 cT eae ees 13 JA VUTGOING CALUNG RULES ul l 13 15 Os SERS em 15
5. Telnet C2Rlagn 9 SSH Serial Load save or delete stored session Saved Sessions Default Settings Delete Close window an exit Always Never Only on clean exit 2 Please input username root and the default password 12xerXes16 in the following screen you can access to IP04 successfully 192 168 1 100 PuTTY VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 When you log into IP04 successfully you can get the following illustration 192 168 1 100 PuITY login as root rootW192 168 1 100 s password BusyBox v1 3 1 2009 11 26 14 07 05 CST Built in shell mzsh Enter help for list of built in commande 2 3 Access by Browser with Fallback IP Address This way only be supported by the latest version voiptel ce 1p04 0 3 6 of IP04 If you forget the IP Address of IP04 you have set up you can use the fallback IP Address 172 31 255 254 30 Before logging into 04 please set up the IP Address of your PC 172 31 255 253 and SubMask 255 255 255 252 At last you can open your browser and enter 172 31 255 254 to log into the web page of IP04 2 4 Console Port Access to IP04 If you do not have network connection between and PC you can try to access to IP04 by console port Please try to do as the following steps 1 Please connect the console port of IP04 to your PC s console port with RS232 conso
6. Directory r3 Call Features La voice Menu Prompts Record or Upload custom VoiceMenu prompts Click on Record a new Voice Menu prompt button on the illustration above Below is what my Record a new Voice Menu prompt configuration page looks like Record new Yoice prompt File Name WelcomToATCOM dial this User Extengion to record new voice 6001 Prompt GJ Cancel Record File Name give a filename for the record sound file here I give a name WelcomToATCOM Dial this User Extension to record a new voice dial to a user then the user pick up the phone and speak the voice menu which will be recorded Here I select 6001 I set up before Click on Record button the asterisk will call to 6001 6001 will show like the following Incoming call from asterisk Answer m Ignore Click on Answer button then you call speak and start to record what you say The following illustration will be presented after you click on the Answer button VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 gt e IA Talking to asterisk 0 00 23 zm Hang When you want to finish the record please click on Hang up button Record new Voice Menu prompt Upload a Yoice Menu prompt 1 WelcomToATCOM gsm Record Again Play Delete After you finish the recording please refresh you webpage and en
7. Ignoring label Ignoring linenumber Ignoring flash Ignoring disallow Ignoring allow f nA d mn a Apr 03 47 46 WARNING 211 chan Maximum retries exceeded on transmission 248062082T7904 20042119194361 192 168 1 3 for segno 1 Critical Response Apr 03 47 46 WARNING 211 chan_sip c Hanging up call 24806208277904 20042119194361 192 168 1 3 no reply to our critical packet Apr 21 03 48 06 211 chan sip c Apr 03 48 56 211 chan sip c Apr 21 03 49 46 NOTICE 211 chan sip c Apr 21 03 50 36 NOTICE 211 chan sip c Registration for 5008192 188 1 213 timed out trying again Attempt 4 c Registration for 500 192 168 1 213 timed out trying again Attempt 5 c Registration for 500 192 168 1 213 timed out trying again Attempt 6 Registration for 500 192 168 1 213 timed out trying again Attempt 7 Apr 03 51 26 NOTICE 211 chan sip c Registration for 500 192 168 1 213 timed out trying again Attempt 6 Apr 03 52 16 211 chan Registration 5008192 158 1 213 timed out trying again Attempt 9 Apr 03 53 06 211 chan_sip c Registration 5008192 158 1 213 timed out trying again Attempt 10 Apr 03 53 56 211 chan_sip c Registration 5008192 168 1 Apr 03 54 46 211 chan sip c Registration 5008192 158 1 Apr 03 55 36 211 chan sip c
8. Stored sessions Host name Fort number User name Password Private ker file Hint Stored sessions tab to save your settings options Local Bark Comeandi plicas Beasts ale OR c x5 sm WRI S gi ant v Ge mw 2 2 Tred Changad 1 Fizi Changed THE 201034 x TE mirii 1 17 T 20107171 T mij 10 rite 2009 10 yale 241072710 i xc 320107274 2910 26 1 07 3814 5271 j 1 8 amp 3 17 THE jan 005712 531 TE 2010171 ade 203 0 5 0 1 08 XA mers ase Nee wea T R Tilit Tol 2010 36 1 07 ee 7 fF rite 201 ahi 2010 26 31 1T mi rn LEN a 20107171 id096 712731 Er abandona i hnpa slew d inam 1 4 a j li 9 10 3 jamoam Brem 1 uis mirii pi Du iif Msz re 2000 4 2 4 2010255 1 01 a pi 29101 127 710 ME 1006 4 1 couric 2009 10 1 3 1 71 3 1 lag iT ZETA jag bui roe Wr pos 1006 4 1 TH Z00E 4 1 20107171 rkxH 2010 57 3H il Somme im oF ZT QB of 0 B in B of 14 br B 3 GITT Create dicectorr x KI KE nies Sit Biscenaaei The left part of the screen displays directories and files of your windows the right part o
9. Hanage Analog trunks IM Analog Trunks Service Providers VOIP Trunks Analog Irunk s TLEVBRI Trunks No Analog Trunks Defined 3 3 1 Create Analog Trunks Analog trunk is associated with FXO port and it will call outside by PSTN line Click on New Analog Trunk in the illustration above the pop up screen is where you create and set up trunk Trunk Hame Normally you should not have to adjust your analog ports beyond the initial Channels v trunk CallerId calibration Should you still need to fine tune your audio settings please use the adjustments at the right Busy Detection D Ring Timeout D Anewer on Polarity Switch D Call Progress D UO CallerID CID Signalling Flash Timing Advanced Options Busy Count D 8000 Hangup on Polarity Switch Ho Progress Zone D Caller ID Start D As Received Fulze Dial D mailbox Denmark Sweden Holland 750 Q Cancel Update Port 2 There are many parameters for you to set up I Just set the following two parameters Channels select the FXO port you want to use Here I use the port 2 Trunk Name a unique label to help you identify the trunk when listed in outgoing calling rules and incoming calling rules Here I use the trunk2 as my trunk name For the advanced options you can
10. D Analog Station D flash TOU rxflash 1290 Codec Preference First u law lt Second 55 Third w Fourth Fone Fifth Hone D Can Reinvite D Mode insecure very D Other Options A eee cin eee Ts Agent CD Enable Call Record Fickup Group VoIP Settings E Address D Line Number D SIP IAX Password CJ Cancel Update At last please click on Update button and click on Apply Changes button In up right corner of the main page 3 Add up an Analog user 6005 After logging into the web page of IP04 please click on Users gt Create New User add a user 6005 like the following VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Create New User E general Extension BOOS 005 CallerID epos outhound CallerTD Enable Voicemail for this User D Woicellail Access code D Mailbox 6002 D Email Address Technology LI SIP Analog Station D flash T50 reflash 1259 Codec Preference First v Second Com Third I Hone Fourth Hone v Fifth I Hone v VoIP Settings MAC Address D Line Number D Password D insecure very D NAT D Can Reinvite D Mode 5c2555 Other Options d j Way Calling D Ll In Directory D Call Waiting D F D Is A
11. D before dialing Use Fail ver Trunk D fail over Trunk D siptrunkl Strip D digits from front and Prepend these digits D before dialing Q Cancel save At last please click on Save button and click on Apply Changes button in up right corner of the main page 4 2 3 Create a Dial Plan After logging into the web page of IP04 please click on Dial Plans New DialPlan I configure a dial plan like the following Edit DialPlan DialPlan Name DialPlan2 Include Outgoing Calling Rules outgoing Include Local Contexts default parkedcalls V conferences ringgroups V voicemenus V queues V voicemailgroups v directory Save At last please click on Save button and click on Apply Changes button up right corner of the main page VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 _ nt ATCOM 4 2 4 Create a User I will use the user 6001 I created before here I need to reselect a dial plan for 6001 here I need to use DialPlan2 so I select DialPlan2 in the DialPlan drop down list Now I can call out with prefix 2 if the caller number is 10086 I will dial 210086 4 3 How to Get an Incoming Call from outside In order to get an incoming call from outside with IP04 you need an analog trunk an incoming calling rule a destination here I use IVR Here I will give the simple configuration steps which show how to get an inco
12. Disabled Not Configured Enabled You can choose user for which you want to setup follow me function Here taking the user 6006 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 an example click the edit button at the same line 6006 you can get the following screen Status D Enable Disable Music On Hold Class DialPlan D Destinations D E Add FollowBe Humber Cancel Save Select the enable status and click on Add FollowMe Number button to add a destination phone Status D Enable Disable Music On Hold Class D DialPlan D Destinations 6004 10 seconds Hew FollowNe Number 9 Dial Local Extension Dial Outside Number for 30 Seconds Dial Order D RD r Trying previous extension number with previous extension number 1 Add Click on Dial Local Extension and select 6001 Click on Add button and click on Apply Changes button in up right corner of the main page Through the above settings someone calls 6006 but 6006 does not answer the call will be transferred to 6001 automatically VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 15 VoiceMail Groups Define VoiceMail Groups to leave a voicemail message for a group of users by dialing extension Please select the VoiceMail Groups option fr
13. MAC Address D Line Number D SIP IAX Password D NAT IV D Can Reinvite D DTMF Mode D insecure Other Options 3 Way Calling In Directory Call Waiting D F Is Agent Enable Call Record Pickup Group Q Cancel Update 3 13 Conferencing The conferencing function of Asterisk is similar to a Tele conference call where multiple callers can call in and participate in a two way conference like a party room where everyone can talk and listen to one another or just to listen to a Tele presentation Please select the Conferencing option from the vertical menu on the left of the main page then you can get the following screen Li System Status Conference Rooms IN New Conference Bridge No Conference rooms defined La Ring Groups La Music On Hold Queues La voice Menus C3 Time Intervals La Incoming Calling Rules La Conferencing MeetMe conference bridging allows quick ad hoc conferences with or without security Click on New Conference Bridge button on the illustration above Below is what my conference configuration page looks like VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Edit Conference Bridge 6300 Extension 00 D Marked Admin user Extension Password Options ala coe 123 D rn 156 D Conference Room Options D Play hold music for first D Clo
14. Plans New DialPlan I configure a dialplan2 like the following Edit DialPlan DialPlan Name DialPlan2 Include Outgoing Calling Rules vloutgoingi M outgoing Include Local Contexts v default vlparkedcalls M conferences lVlringgroups lVlvoicemenus v queues V voicemailgroups v directory Save After configuring please click on Save button and click on Apply Changes button in up right corner of the main page In configuration screens of 6001 and 6005 please select dialplan2 in the DialPlan drop down list Now you can call from 6001 and 6005 to 6030 by dialing 96030 4 5 2 Call from IP08 to IP04 In order to call from IP08 to IP04 I will create a SIP user in IP04 for the SIP trunk in IP08 create a SIP trunk an outgoing call rule and dial plan in 1 Add user 6008 in IP04 Add a SIP user 6008 after logging into the web page of IP04 please click on Users gt Create New User I add a user 6008 like the following www atcom cn 55 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 General Extension 6008 6008 o DialPlan CallerID 8008 jut ound CallerID 6008 d Enable Voicemail for this User VoiceMail Access PIN code D Mailbox EBD0D5 D Email Address Technology SIF D IAX D Analog Station D flash 590 reflash D 1250 Codec Preference First uclaw v s
15. Use Trunk D siptrunktaIP 4d s Strip D digits from front and Prepend these digits D before dialing Use FailOver Trunk D E fail over Trunk D Strip D digits from front and Prepend these digits D before dialing Cancel Save After configuring please click on Save button and click on Apply Changes button in up right corner of the main page 4 Create a dial plan in IPOS After logging into the webpage of IP08 please click on Dial Plans gt New DialPlan I configure dialplanl like the following Edit DialPlan DialPlan Name DialPlanl Include Outgoing Calling Rules vloutgoingl Include Local Contexts V default M parkedcalls V conferences V ringgroups V voicemenus 7 queues V voicemailgroups V directory Save After configuring please click on Save button and click on Apply Changes button in up right corner of the main page In configuration screens of 6030 please select dialplanl in the DialPlan drop down list Now you can call from 6030 to 6001 and 6005 by dialing with prefix 9 4 6 How to Transfer Files between Windows PC and IP04 Using WinSCP software it is the most convenient way to transfer files between windows PC and IP04 Open your WinSCP software enter the IP Address username password of IP04 like the following screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 WinSCP Login cession Session
16. Users added Click Ok to reload GUI At last click on L We button In screen then click Apply Changes button the up right corner of the main page Please select the System Status option in the vertical menu on the left of the main page you can see you have added five users 6100 6101 6102 6103 6104 3 23 File Editor After click on Options gt Advanced Options gt Show Advanced Options please select the File Editor option from the vertical menu on the left then you can get the following screen From the drop down list of config files you can select the file you want to edit or read VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Contig Files extensions conf followme conf meetme conf users cont ztzcan conf zapscan cont asterisk conf queues conf applyzap conf guipreferences conf rc org conf logger cont sip conf enum conf musiconhold conf dnzmgr cont rtp conf laxpraow cont sip notify conf Here I select users conf file so I can see the file and edit to meet my requirement users conf Add Context 6004 6005 6006 general trunk 1 3 24 Asterisk CLI These are some of the available CLI commands that can be executed from the console you can input the asterisk CLI commands from the web page directly After click Options Advanced Options Show Advanced Options p
17. extensions conference and so on like the following screen Uptime 05 17 03 up 2 min load average 0 18 0 08 0 02 Please click on a panel to manage related features Trunks 192 168 1 20 Ports 2 Conference Rooms 6300 Not in use Extensions busy Unavailable Hame Label SIP IAX User SIP User SIP User Analog User Port 3 3 2 Configure Hardware In the configure hardware page it includes the following components analog hardware tone region advanced settings Analog Hardware When you boot the IP04 which will detect the FXO and FXS modules automatically the analog hardware component displays the modules which are detected correctly Tone Region You should select the tone region according to your country if it does not have your country s name in the dropdown list please ask your service operator which kind of tone region is used in your area 3 3 Trunks To receive calls from PSTN and make calls to the outside world you have to use trunk Please select the Trunks option from the vertical menu on the left of the main page then you can get the following screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 rJ System Status ra Configure Hardware aes Trunks are outbound lines used to allow the system to make calls ta the real world Trunks can be alP lines or traditional telephony lines
18. Registration 5008192 158 1 Apr 03 56 26 211 chan Registration 500 192 168 1 Apr 03 57 16 211 chan_sip c Registration 5008192 168 1 timed out trying again Attempt 11 timed out trying again Attempt 12 timed out trying again Attempt 13 timed out trying again Attempt 14 timed out trying again Attempt 15 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 QT 3 22 Bulk Add Using bulk add you can add multi users time You can define the number of the users you want to create After click on Options gt Advanced Options gt Show Advanced Options please select the Bulk Add option from the vertical menu on the left then you can get the following screen Bulk Add Create New users from CSV list Create a Range of new users Click on the Create a Range of new users button in the illustration above the following screen is where you create bulk users Create New users from CSV list Create a Range of new users Create Users Starting from Extension 6100 Create Users Tip Use the Modify Selected Users button from the Users page to edit any options for the created ugers Here I want to create five users and the extensions starts from 6100 so I select 5 in the Create drop down list and I set 6100 in the textbox of User Starting from Extension http 192 168 1 151
19. component you have to setup Extension CallerID Name OutBound CallerID parameters and choose a dialplan for the phone Here I set up user 6002 and select DialPlanl for the user I select Enable Voicemail for this User option so the user has voicemail function In the Technology componet you have to select the port in which the analog phone will be plugged from the drop down list of Analog Station I select Enable Voicemail for this User option so the user have voicemail function In the Other Options component I select Is Agent which will be listed in Call Queues as a selectable member for call queue At last please click on Update button and click on Apply Changes button up right corner of the main page Attension in the textbox of Extension the value you set is limited to a range you can adjust the range in the following screen to meet your requirement Please select the Options option from the vertical menu on the left then you can get the following screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ATCOM General Preferences Language Change Password Factory Reset Reboot Advanced Options w Global OutBound CID Operator Extension Ring Timeout 20 Call Record Dir Call Record Format Extension preferences User Extensions 6001 to 6299 Conference Extensions 6300 to 6399 VoiceMenu Extensions 7001 to 7100 RingGroup Extens
20. the screen of configuring IP Address I set up a static IP Address 172 16 1 2 Netmask 255 255 0 0 Gateway 172 16 1 254 After finishing the configuration please click on the Apply button You VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 _ ATCOM can refer to the following screen IP Phone lt ATCOM Current Status Network VOIP Advanced Dial peer Config Manage Update System Manage WAN Config LAN Config Active IP Urges os ens Static DHCP O O Static IP Address 172 16 1 2 255 255 0 0 202 96 134 133 Please select the VOIP option then select the IAX2 option I register the IAX2 user 6020 as the following illustration IP Phone Current Status Network VOIP Advanced Dial peer Config Manage Update System Manage E After configuring please click on the APPLY button Attention here you must register 2 user instead of SIP user because the user 6020 is not in the same network segment as If you use SIP user you can not get sound when the communication is established Now you can call each other among 6020 6001 and 6005 directly 4 5 How to Call through VoIP Trunk 4 5 1 Call from IP04 to In order to call from IP04 to IP08 I will create a SIP user in IPOS for the SIP trunk in IP04 create V
21. 1 1 pool org In the drop down list of DHCP you can see the following three options 1 DHCP yes IP04 will obtain the dynamic IP address from your router 2 DHCP auto IP04 will use the static IP specified below and ping the default gateway When there is no response from the default gateway the IP 04 will switch to dynamically obtain the IP address from your router 3 DHCP no IP04 will use the static IP address set below If you want to get static and permanent IP address please do not select yes after configure other parameters please click save in the bottom of your page to save your setting VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 26 Firmware Update You can update to the latest version for IP04 by TFTP 3 26 1 Download the Latest Firmware File and Set up TF TP Server 1 Download the md5 file from http www atcom cn downloads IPPBX Firmware IP04 v0 3 6 100506 md5 then put it in your TFTP server root directory 2 Run your TFTP server and I set up it like the following Iftpd32 by Ph Jounin Current Directory E upgrade Browse Server interface 192 168 1 111 Show Dir Server Client DHCP server Syslog server Current Action Listening on port 53 Settings Help E upgrade is the root directory of my TFTP server 192 168 1 111 is the IP Address of my ser
22. 4MB System Open Source uClinux Measurement and Weight 225 120 30mm 0 765KG Carton MEAS 456 442 362 mm 21 units CTN G W CTN 18 KG CTN Package IP04 RS232 module Power Adapter Manual disk VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 For the usage of IP04 in VoIP field you can refer to the following network topology Internet Headquarter Branch Office Analog Phone VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 2 Access to IP04 You need a PC to access to the there are four ways for you to access the IP04 1 Web page access by browser 2 SSH access by putty 3 Access by browser with Fallback IP Address 4 Console port access by RS232 console cable In order to access to IP04 by the first three ways you have to check that if your network connection between IP04 and PC 15 OK If you do not have network connection between IP04 and you can try to use the last way to access to IP04 and change the IP address for IP 04 2 1 Web Page Access by Browser It is the most convenient and common way to access the IP04 you just need to open your browser and Input the IP address of IP04 WAN port the default IP address is 192 168 1 100 You would better use Firefox instead of IE because there are compatible Issues Then input the default Username admi
23. IP04 is a complete Asterisk Appliance with four single port FXO or FXS modules It is an embedded open source Linux system with built in SIP IAX2 proxy server and NAT features It provides a solid uniform platform for traditional PSTN communications as well as VoIP communications Targeting for SOHO user and SMB market with an easy to use graphical interface IPOA provides a cost saving solution on their telecommunication data needs With IP04 company with branch offices in different countries can be easily combined together to work like a virtual single office through Internet Features Open Source Asterisk IP PBX High performance OSLEC Open Source Line Echo Canceller Configurable menu Voice Mail Voicemail to Email Call forward Call waiting Call transfer Call conference Call queues Ring group SIP trunk trunk PSTN analog trunk Call Detail Record Access via SSH telnet web Firmware upgradable via web page 50 available SIP IA X2 extensions 20 concurrent calls Applications SOHO SMB telephony system Hosted service FAX terminal IVR system Interface 1 RJ45 port 1 Power port 1 MMC SD slot 4 RJII port FXS FXO interchangeable 4 Single port FXO FXS module slot VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 wi Hardware CPU 400MHz Blackfin 532 Chip Four analog FXO FXS module interface NAND flash 256 MB SDRAM 6
24. L3 voice Menus C3 Time Intervals La Incoming Calling Rules rlolcermall LU I LLL r1Follow La Directory cJ Call Features YoiceMail Groups La Voice Menu Prompts La System Info La Backup lt ots ta Active Channels Here my IP04 is using 2 3 4 channels so I get the following information Channel IN iefresh Now Refreshing Active Channels in 5 Seconds Channel Seconds Application Zap 2 1 34 Zap 3 1 undefined Zap 4 1 Dial ARG2 RINGETINE DIALOPTIONS 3 20 Options This component is used for administrator to manage the system it includes the following modules General Preferences Language Change Password Factory Reset Reboot Advanced Options VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 General Preferences you can set up a user to be the operator and the range of extension number for different types extensions like the following screen General Preferences Language Change Password Factory Reset Reboot Advanced Options Global GutBeund CID Operator Extension D Ring Timeout D 20 Call Record Dir tmp Call Record Format Extension preferences User Extensions 001 Conference Extensions 6300 VoiceMenu Extensions TOOL RingGroup Extensions 6400 Queue Extensions 6500 VoiceMail Group Extensions BB 0 0 Reset to defaul
25. Plans A DialPlan is a set of Calling Rules that can be assigned to one or more users Please select the Dial Plans option from the vertical menu on the left of the main page then you can get the following screen DialPlans New DialPlan riD Dial Plan is a collection of Outgoing Call Rules Dial Plans are assigned to Users to specify the dialing permissions they have For example you might have Scena one Dial Plan for local calling that only permits users of that Dial Plan to dial local numbers via the local outgoing calling rule Another user may be Calling Rules that can be assigned to one or more users No DialPlans defined permitted to dial long distance numbers and so would have a Dial Plan that includes both the local and longdistance outgoing calling rules Click on New DialPlan button on the illustration above the following screen is where you create and set up dial plan Create New DialPlan DialPlan Name DialPlanl Include Outgoing Calling Rules v outgoingl Include Local Contexts v default V parkedcalls V conferences V ringgroups V voicemenus V queues V voicemailgroups v directory Cancel Save DialPlan Name a unique label to help you identify the dial plan when listed in user component you have to set up a dial plan name and select outgoing call rule and local context that you want to use 3 6 Users Users component is used to ad
26. all hil Pattern D E G3 Cancel Update Time Interval Destination Trunk select trunk for incoming call to use I select trunk2 I set up before Time Interval determine the time when the incoming call rule works I select timeintervall I set up before Pattern match the destination number I use S which will match any destination number Destination I select voicemenul so the call will be ruled to voice menu At last please click on Update button and click on Apply Changes button in up right corner of the main page 3 12 Voicemail When you call someone who does not answer the call you can leave a voice message for the called party if the called party supports voice mail Please select the Voicemail option from the vertical menu on the left of the main page then you can get the following screen General VYoiceNail Settings IN General Settings Email Settings for VoiceMails SMTP Settings 3 Ring Groups 6750 Music On Hold Extension for checking messages Direct Voicemail Dial O Queues cJ Voice Menus lime Intervals La Incoming Calling Rules C3 Voicemail General settings for voicemail Max greeting in seconds 30 Dial 0 for Operator Nessage Options Maximum messages per folder 25 M Max message time 2 minutes Min message time l second Click on General Settings button the illustration above Y
27. ast data Start time End Time Duration Disposit Code ID seconds l SIP 6001 OM ep 600 ocal 850018defa t 256T 2 1 SIP 800181IAX2 856001 20 us i 0115340 ed SIP 6001 6001 00 F 3 2 Dial 01250004 1 60018 2 6001 2 18 1 28 SIP 6001 2010 04 2010 1 6005 DialPlanl ES k 1 01250004 SIP 60018TAX2 6001 20 2010 04 21 05 31 21 21 21 3 ANSWERE 05 32 01 05 32 04 2010 04 2010 04 2010 04 default Local 6001 default Tc11 21 21 21 era oc era 0055004 al xten 05 31 09 05 31 29 05 31 4T F F i d nan axe E ix ENS dr is 2010 04 2010 04 6005 6600 DialPlant Pera koa 1 VoiceMail 6005 defaul t amp 6006 default 2010 04 21 05 23 47 21 21 ANSWERED 05 23 50 05 24 05 You can click prev to look up the last page for call record and click the next to look up the next page for call record you can also set the value from the drop down list of view which means how many calls will be displayed in one page VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 s Chapter 4 an Application Case of IP04 IP Address 172 16 1 2 Extension 6020 WAN IP Add 172 16 1 1 Address 192 168 1 10 IPOs AT 620 AT 610 IP Address Address Address 192 168 1 20 192 168 1 8 192 168 1 3 SU Extension 6030 Extension 6001 AB Analog Phone Extension 6005 Figure Network Topology In the n
28. d or remove Analog SIP IAX extension Please select the Users option from the vertical menu on the left then you can get the following screen User Extensions on PBK X Delete Selected Users No users created Users is a shortcut for quickly adding and removing all the necessary configuration components for any new phone 3 6 1 Create SIP IA X User Click on Create New User button on the illustration above the following screen is where you create and set up user VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Create New User General Extension 6001 D 6001 DialPlan D CallerlD 8001 D OutBound CallerlD 9 Enable Voicemail for this User VoiceMail Access PIN code D Mailbox 6001 D Email Address Technology nflash 1250 Codec Preference First Second osu Third None Fourth None Fifth None VoIP Settings MAC Address D Line Number D SIP IAX Password D NAT D Can Reinvite Mode insecure D Other Options 3 Way Calling In Directory Call Waiting D F Is Agent Enable Call Record D Pic kup Group Cancel Update In General component you have to set up Extension CallerID Name OutBound CallerID parameters and choose a DialPlan for the extensions Here I set up user 6001 and select DialPlan1 for the u
29. day to Friday the incoming call rule only works from Monday to Friday Time I set up it from 09 00 AM to 06 30 PM the incoming call rule only works from 09 00 AM to 06 30 PM At last please click on Update button and click on Apply Changes button in up right corner of the main page 3 11 Incoming Calling Rules This 1s where the behavior of incoming calls from all trunks 1s being handled When an incoming call from PSTN or VoIP trunk 15 received asterisk needs to know where to direct it It can directed to a ring group an extension digital receptionist voice menu or queue For this purpose Incoming Calling Rules need to be set up Please select the Incoming Calling Rules option from the vertical menu on the left of the main page then you can get the following screen Incoming Calling Rules Note you have multiple SIP trunks from the same provider you ll need to make Incoming Calling Rule from that provider Example Trunk siptrunkl e Interval Li Vo He TIT Ctervals Time Interval ti Incoming Calling Rules Create modify prioritize and delete incoming call rules based on Time Intervals Click on New Incoming Rule button on the illustration above the following screen is where you create and set up time interval VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Incominz Fule Trunk trunk Ww timeinterv
30. econd wj Third Hone Fourth Hone w Fifth Hone VoIP Settings Address D Line Humber D SIP IAX Password 6008 D MAT D Can Reinvite D DIM Mode D lnzecure werr D Other Options ses inc ta ecto Enable Call Record D Pickup Group CJ Cancel Update At last please click on Update button and click on Apply Changes button In up right corner of the main page 2 Create a SIP trunk in IP08 Add a VoIP trunk in IP08 after logging into the webpage of IP08 please click on Trunks gt VOIP Trunks gt New SIP IAX Trunk I configure a SIP trunk like the following Create New SIP IAE trunk Provider Name W siptrunktoIP04 Hostname 192 169 1 10 Username BD08 Fromuser Fromdomain Password 6008 Contact Ext Insecure Type D Q Cancel Add After configuring please click on Add button and click on Apply Changes button in up right corner of the main page 3 Create an outgoing calling rule in IPOS VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 After logging into the webpage of IP08 please click on Outgoing Calling Rules gt New Calling Rule I configure an outgoing rule like the following Hew CallingkKule Calling File Wane i outgoing Pattern D _ 9 Send to Local Destination Destination send this call through trunk
31. eft if you need to use them you have to display the options by clicking on Show Advanced Options in the following illustration General Preferences Language Change Password Factory Reset Reboot Advanced O ptions Show Advanced Options After click on Show Advanced Options in the illustration above you can see the advanced options in the vertical menu on the left of the main page like the following Admin Settings La Asterisk Logs La File Editar La Asterisk CLI La AX Settings La SIP Settings Network Settings Firmware Update Call Detail Records beta VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 21 Asterisk Logs After click on Options gt Advanced Options gt Show Advanced Options please select the Asterisk Logs option from the vertical menu on the left of the main page then you can get the following screen Asterisk Log messages IN ws Click the textbox you can get the following screen Asterisk Log messages IN if April 2010 Mon Tue Wed Thu Fri 1 2 B T g 13 14 15 16 23 30 You can see date table and you can select the log to watch by clicking on the date After choosing the date please click on Go button you can see the asterisk log of the day you choosed Here I need to see the asterisk log of April 21 2010 I click on 21 in the date table I get the following screen Asterisk Log message
32. er will ring in order Ring all simultaneously when someone calls the ring group all of the ring group member will ring at the same time If not answered Goto choose a destination from the drop down list when no one in the ring group answers the call At last please click on Update button and click on Apply Changes button in up right corner of the main page 3 8 Call Queues Please select the Call Queues option from the vertical menu on the left of the main page then you can get the following screen ru Queues Agent Login Settings Music On Hold Call Queues Call queues allow calls to be sequenced to one or more agents Click on Create New Queue button on the illustration above the following screen is where you VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 create and set up call queue Edit Queue 6500 Extension 6500 Name queuel strategy D Muzic Or Hold D LeaveWhenEmpty D JoinEmpty Queue Options TimeOut 15 D Wrapup Time 0 D Max Len D F D duto Fill C D Auto Pause D Report Hold Time KeyPress Events Agents D 16002 6002 003 6003 Cancel Update Extension unique label to help you identify the call queue when listed in outgoing calling rules component Agents select the users which you want them to be queue member You can get informa
33. et Service Providers will require that you enter the DANS information These settings can be obtained from your ISP After you have configured these settings vau should set a router 1 ird from the atratian Managernent screen Completing the Internet Setup section is all that is required to set up for your specific ISF Please look at the table below to configure the Router for your Internet connection From the web page of your router please configure the IP address subnet mask and DHCP I configure them like the following Network Setup Router IP Network Address Server Settings DHCP Local IP Address Subnet 255 255 255 0 x Local DHCP Carver Enable Disable Start IP Address 192 168 1 1 Number of Address DACP AddreSS 10216811 to 192 168 1 244 Range Client Lease Time minutes 0 means ane WINS fo Save Settings Cancel Changes Cisco SYSTEMS From the webpage of your router please configure port range forwarding like the following VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 LINKSYS A Division of Cisco Systems Ine Firmware Version 1 05 00 Etherfast Cable DSL Router BEFSR41V3 Applications amp Gaming Setup Security gps Administration Status Port Range Forwarding Port Triggering UPAP Forwarding Range Forwarding Por
34. etwork topology above user 6020 and user 6001 will be registered to user 6030 will be registered to analog phone 6005 15 connected to FXS port of IP04 After configuration it will realize the following function 1 The internal user 6005 and user 6001 can call each other directly 2 6005 and 6001 can dial out through IP04 to PSTN 3 6005 and 6001 can get incoming calls from PSTN by IP04 4 6030 can call out to PSTN and get incoming call from PSTN through 5 User 6001 and 6030 can call each other through VoIP trunk although they are registered to different IP PBX 6 User 6020 6005 and 6001 can call each other directly although they are not in the same network segment VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 4 1 How to Make Internal Calls through IP04 4 1 1 Access to the Web Page of IP04 by Browser After connecting IP04 to LAN please open your browser of with windows OS and input the IP Address of IP04 the default IP address 15 192 168 1 100 then you can get the following screen _ Aro 4 Please login Asterisk Configuration Engine Username Password Login Please input the default Username admin Password atcom in the presented screen above When you login successfully you can get the configuration web page as below 2 Logout System Status Upgrade to VoIPtel SE Please click on pane
35. f the screen displays directories of IP04 If you want to transfer a file from windows to IP04 you just need to choose the file and drag it to the directory of IP04 at last click on copy button in the popping up screen like the following VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
36. figure IP04 to let 6030 call outside and get incoming call by IP04 the steps are the same as IP04 you can refer to configuration of IP04 4 4 How to Call Each Other Directly from Different Network segment Take the user 6020 6005 and 6001 for example I will configure router users and IP04 then the three users can call each other directly 1 Set up router From the web page of your router please configure the IP address subnet mask and default gateway of WAN port I configured a static IP Address 172 16 1 1 Subnet Mask 255 255 0 0 Default Gateway 172 16 1 254 You can refer to the following VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 INKSYS A Division of Cisco Systems Inc Setup Internet Setup Internet Connection Type Optional Settings required by some ISPs Setup Security Applications amp Gaming Basic Setup DENS Address Clone Static IP Address em Subnet Mask Dp tri on Default Gateway Static DMS 1 Static DMS 2 PIECE EN 2 TET HOO Static DMS 3 Hast Domain O Enable Disable Size Etherfast Cable DSL Router Administration ATCOM AA Firmware Versioni 1 05 00 BEFSR41 V3 Advanced Routing Basic Setup The Basic Setup screen is jasic configuration is performed Same ISPs intern
37. front and Prepend these digita D before dialinz Q Cancel save The important parameters I configured are below Calling Rule Name a unique label to help you identify the outgoing calling rule when listed in dial plans I use outgoing as the calling rule name here Pattern it acts like a filter for marching numbers you dialed here I set 2X it means any number you dial out with prefix 2 will use this outgoing call rule Use Trunk select the trunk for outgoing calling rule here I select the trunk2 I set up before Strip I press here it will strip the first digit of the number string you dialed You can get the detail information about every single parameter by putting your cursor on the D label At last please click on Save button and click on Apply Changes button in up right corner of the main page The way of outgoing calling rules works Every time you dial a number asterisk will do the following in strict order Examine the number you dialed Compare the number with the pattern that you have defined in your first outgoing rule and if VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 s matches it will initiate the call using that trunk If it does not match it will compare the number with the pattern that you have defined in the second outgoing rule and so on Pass the number to the appropriate trunk to make the call 3 5 Dial
38. gent D Enable Call Record D Pickup Group Cancel v Update At last please click on Update button and click on Apply Changes button in up right corner of the main page Please pay attention to the Technology component there is an Analog Station drop down list I choose port 1 in which port the analog phone plugs 4 1 3 Register a SIP user 6001 in AT610 After logging into the web page of IP Phone AT 610 please select VOIP option I register the 6001 as the following illustration IP Phone Current Status Network VOIP Advanced Dial peer Config Manage Update System Manage Public SIP Configuation Basic Setting Register status Registered Proxy Server Address 3 NE Server Address 192 168 1 10 Proxy Server Port Phone Number Enable Register APPLY Advanced Set VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 s After configuring please click on the APPLY button Now you can call each other directly between user 6001 and 6005 4 2 How to Make a Call to 0utside through PSTN In order to dial out to PSTN with IP04 you need an analog trunk an outgoing calling rule a dial plan and a user Here I will give the simple configuration steps which show how to make a call to outside for detail configuration you can refer to chapter 3 4 2 1 Create an A
39. inet addr 172 31 255 254 Eeast 172 51 255 255 Mask 255 255 255 252 UP BROADCAST RUHHING MULTICAST 1500 Metric 1 Interrupt 49 Link encap Local Loopback inet addr 127 0 0 1 Mask 255 0 0 0 UP LOOPBACK RUHNING 165435 Metric 1 Ri packets 44 errors 0 dropped 0 overruns 0 frame 0 packets 44 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen ll 4607 4 4 TX bytes 4807 4 4 Disk Usage Information System Information Network Disk Usage Memory Usage Disk Usage Filesyet em lk blocks Used Available Use Mounted on dblockd 14327 1 38T4 453 9T dev mtdblackz 253852 15960 177992 30 persistent Memory Usage Information System Information Network Disk Usage Memory Usage Usage total shared buffers 459289 41504 812 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 3 18 Backup and Restore are two of the mandatory functions of any application is exception Customers can backup all the files under the etc asterisk directory and restore them Please select the Backup option from the vertical menu on the left of the main page then you can get the following screen Backup Restore Configurations List of Previous Configuration Backups La Ring Groups Music On Hold No Prev
40. ions 6400 to 6499 Queue Extensions 8500 to 6599 VoiceMail Group Extensions 6600 to 6699 Reset to defaults Cancel Save 3 7 Ring Groups Define Ring groups to dial more than one extension simultaneously or to ring more than one phone sequentially This feature may also be called Hunt groups Please select the Ring Groups option from the vertical menu on the left of the main page then you can get the following screen system Status Nanage RingGroups w RingGrow No RingGroups defined Define Ringgroups to dial more than one extension simultaneously or to ring more than one phone sequentially This feature may also be called Huntgroups Click on New RingGroup button on the illustration above the following screen 15 where you create and set up ring group VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Hew RingGroup RingGroup Mame rinzzroupl Extension for this ring group 6400 King Group Members Available Users 6003 SIP 6003 6001 SIP 6001 6002 SIP 6002 6001 2 6001 Ring Group Options Strategy seconds to ring each member 20 If not answered Goto 3 Q Cancel Save set the ring group name and extension for the ring group select ring group members from available users Select strategy for ring group Ring in Order when someone calls the ring group the ring group memb
41. ious Backup configurations found L3 Call Queues Please click on the Create New Backup button ca Yoice Menus to take a backup of the current system configuration Time Intervals Incoming Calling Rules C3 Voicemail Backup Management Click on Create New Backup button on the illustration above you can get the following illustration Create New Backup File Name backup 2010apr26 115450 Cancel Backup File Name give a file name for the backed up file Click on Backup button once the backup process 1s completed you will see a screen with the backup filename displayed in illustration below List of Previous Configuration Backups 1 backup 2010apr26 115450 pr 26 2010 Download from Unit Restore Previous Config VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Backup itself is not useful if it cannot be restored IP04 also has this function This is a very simple procedure All you need to do is to click on the Restore Previous Config option 3 19 Active Channels The channels which are in communication status will be displayed in this component Please select the Active Channels option from the vertical menu on the left then you can get the following screen Channel Refreshing Active Channels in 2 Seconds No Channels Open La Ring Groups Music On Hold C3 Call Queues
42. l to manage related features p VolIPtel Uptime 04 14 57 up 10 min load average 0 04 0 06 0 02 Trunks Port Hostname IP Extensions tm vailable Ringing 1 1 Check Voicemails Dial by Names Call Features 4 1 2 Add up Users from Web Page of IP04 1 Add up a DialPlan Before you add up user you have to add up DialPlan please click on Dial Plans New DialPlan I add up a DialPlan like the following Create New DialPlan DialPlan Name DialPlanl Include Outgoing Calling Rules You do not have any calling Rules defined click here to manage calling rules Include Local Contexts v default V parkedcalls v conferences V ringgroups V voicemenus v queues V voicemailgroups v directory Save VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 After configuring please click on Save button and click on Apply Changes button in up right corner of the main page 2 Add up SIP user 6001 After logging into the web page of IP04 please click on Users gt Create New User I configure user 6001 like the following Create New User General Extension 6001 Name 6001 DialPlan CallerID Mi GutBound Enable Voicemail for this User K P aa mm Access PIN code D Mailbox 2001 D Email Address D Technology v SIP D v
43. le cable you can refer to the following illustration VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 6v 2 Please run your Hyper Terminal and set up the console port like the following Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control None 3 Change the IP Address by Hyper Terminal The default IP address of IP 04 1s 192 168 1 100 Your network may have a different IP address range such as 192 168 10 xx In this situation you can not access to IP 04 by putty and browser if you do not change the IP 04 IP address So you have to change the IP address for IP 04 by Hyper Terminal to make it in the same network segment as your LAN After you have accessed to IP 04 by Hyper Terminal please use the following command to change the IP address for IP 04 root gt ifconfig eth0 192 168 1 151 the IP address you want to set for IP 04 By this way the IP address you set for IP 04 1s temporary it will recover to the original default IP address after rebooting If you want to give a static and permanent IP address for IP 04 you can try to set it in web GUI for detail steps please refer to chapter 3 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Chapter 3 Configure IP04 by Web GUI 3 1 System Status In the system status screen it displays the functions you configured such as trunks
44. lease select the Asterisk CLI option from the vertical menu on the left then you can get the following screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ATCOM Lommand help Execute shell command abort halt Cancel a running halt agent logoff Sets an agent offline agent show Show status of agents agent show online Show all online agents agi debug Enable AGI debugging agi debug off Disable AGI debugging agi dumphtml Dumps list of agi commands in html format agi show List AGI commands or specific help cdr status Display the CUR status core set debug channel Enable disable debugging on a channel core set debug Set level of debug chattiness core set debug off Turns off debug chattiness Here I input help command in the textbox so I can get all the command which I can use in CLI mode 3 25 Network Settings In order to give a static and permanent IP address for IP 04 you have to set it in web GUI After you enter into the web GUI of IP 04 you can try to configure IP address according to the following steps After click on Options Advanced Options Show Advanced Options please select Network Settings option from the vertical menu on the left of main page the following screen 15 where you configure the network DHCP Hostname Domain openippbs org IP address 194 168 1 194 Subnet mask 299 299 293 0 Gateway 192 189 1 1 DNS 192 169
45. ll answer the call and play a sound file at last go to user 6001 Click on Allow KeyPress Events when the caller is In voice menu they can press some specific numbers which are defined here to enter other destination Here I define three numbers for going to operator ringgroup and user respectively At last please click on Save button and click on Apply Changes button in up right corner of the main page 3 10 Time Intervals Time Intervals defines ranges of working time that will be used by call routing features Please select the Time Intervals option from the vertical menu on the left of the main page then you can get the following screen Intervals Time Interval Hame Time Intervals are defined ranges of time that will be used by call routing features VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Click on New Time Interval button the illustration above the following screen 15 where you create and set up time interval Hew Time Interval Time Interval Name timeintervall day of week asm te RIS O Days of a Month Date Month w Time Entire Day Start Time 09 00 End Time 06 30 Q Cancel Update Time Interval Name a unique label to help you identify the time interval when listed in incoming calling rules I set up timeintervall as time interval name By day of week I select it from Mon
46. ming call from outside for detail configuration you can refer to chapter 3 4 3 1 Create an Analog Trunk I use the trunk2 I created in 4 2 1 4 3 2 Create an Incoming Calling Rule After logging into the web page of IP04 please click on Incoming Calling Rules New Incoming Rule I configure an incoming calling rule like the following Time Interval none Ten Time Interval Hare TimeIntervals matched Pattern D E G Cancel Update At last please click Update button and click Apply Changes button In up right corner of the main page 4 3 3 Create a Voice Menu After logging into the web page of IP04 please click on Voice Menus gt Create New VoiceMenu I create a voice menu like the following VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Edit Voicel d lenu voicemenu custom 2 voicemenul Extension FOO D D Allow Dialing Other Extensions Actions D Answer the call Play record velcomToATCom amp Donot Listen far KeyPress events Goto User 6001 sik D Allow KevPress Events Goto User 600 Goto User 6005 ATCOM Advanced Edit When the call comes from port 2 the system will play a record sound file if the caller presses 1 user 6001 will ring if the caller presses 2 user 6005 will ring If the caller does not press any key the call will go to 6001 You can also con
47. n Password atcom the password of old version 1s mysecret in the presented screen like the following _ Aro 4 Please login Asterisk Configuration Engine Username Password Login When you login successfully you can get the configuration web page as below Apply Changes 2 Logout System Status Please click on panel to manage related features p Uptime 04 14 57 10 min load average 0 04 0 06 0 02 Trunks Port Hostname IP Extensions Free Unavailable e Ringing Check Voicemails Dial by Names Call Features VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 2 2 SSH Access by Putty P SERES ATCOM Logging into IP04 by SSH you can configure IP04 by Linux command 1 Please open your putty software and input the IP04 IP address in the Host Name textbox input port number in the Port textbox click the SSH Connection type then click open button Please refer to the following screen PS PuITY Configuration Category Session Logging B Terminal Keyboard Features window Appearance Behaviour Translation Selection Colours B Connection Data Proxy Telnet SSH Serial Basic options for your PuTTY session Specify the destination you want to connect to Host Mame IP address Fort 192 168 1 100 22 Connection type
48. n www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Edit SIP trunk 6035 Provider Name siptrunkl Hostname 192 169 1 20 Username 6035 Fromuser Fromdomain Password Contact Ext s Insecure Codecs First Second Third GSN vi Fourth S T2B Fifth CallerID Enable Remote Cancel v Add After configuring please click on Add button and click on Apply Changes button in up right corner of the main page 3 Create an outgoing calling rule in IP04 after logging into the webpage of IP04 please click on Outgoing Calling Rules New Calling Rule I configure an outgoing2 rule like the following VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Edit Calling Rule Calling Rule Nme D outgoing Pattern D _ 9 Send to Local Destination b J Destination Send this call through trunk Use Trunk D Strip D 1 digits from front and Prepend these digits D before dialing Use FailOver Trunk D 2 fail over Trunk D Strip D digits from front and Prepend these digits D before dialing CJ Cancel cave After configuring please click on Save button and click on Apply Changes button in up right corner of the main page 4 Create dial plan in IP04 after logging into the webpage of IP04 please click on Dial
49. n you make an external call which trunk and what dial pattern the call used are configured in outgoing calling rules Please select the Outgoing Calling Rules option from the vertical menu on the left of the main page then you can get the following screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Calling Rules define dialing outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern This allows different patterns to be dialed through different trunks permissions and routing e g local 71 91214 dials through a PRI but long distance 10 digit dials through a low cost SIP trunk You can optionally set a failover trunk to use when rules the primary trunk fails Note that this panel manages only individual outgoing call rules See the Dial Plans section to associate multiple outgoing calling rules to be used for User outbound dialing No CallingRules defined Click on New Calling Rule button on the illustration above the following screen 1s where you create and set up outgoing calling rule Edit alling Rule x Calling Rule Name D outgoingl Pattern D Send to Local Destination D Destination send this call through trunk Use Trunk D trunk bul Strip 1 digits from front and Prepend these digits D before dialinz 2 Use FailOver Trunk D fail ever Trunk D siptrunkl Strip D digits from
50. nalog Trunk After logging into the web page of IP04 please click on Trunks gt Analog Trunks I configure an analog trunk like the following Channels v Trunk Hame D trunk CallerID Normally you should not have to adjust your analog ports beyond the initial Part 2 calibration Should you still need to fine tune your audio settings please use the adjustments at the right Advanced Options Busy Detection Busy Count 4 Ring Timeout D ROO Answer on Hangup on Polarity Switch D Polarity Switch Call Progress Progress Zone D Use CallerID D Caller ID Start CallerID D As Received Pulse Dial D CID Signalling D mailbox Flash Timing D fou Receive Flash Timing D Q Cancel Update At last please click Update button and click Apply Changes button In up right corner of the main page VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 4 2 2 Create an Outgoing Calling Rule After logging into the web page of IP04 please click on Outgoing Calling Rules gt New Calling Rule configure an outgoing calling rule like the following Edit Calling Eule Calling Rule Name outgoingl Pattern D 2X Send to Local Destination k M send this call through trunk Use Trunk Strip D 1 digits from front and Prepend these digits
51. olPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 a SIP trunk an outgoing call rule and a dial plan in IP04 1 Add an SIP user 6035 it will be used as SIP trunk in IP04 in IP08 after logging into the web page of IPOS please click on Users gt Create New User I add the user 6035 like the following Create Hew User General Extension A035 Name D DialPlan D CallerID 6035 outBound CallerID 6035 D Enable Voicemail for this User T C C mm Access PIN code D Mailbox 6037 D Email Address D Technology SIP D v Tax D Analog Station D flash D TA reflash D 1250 Codec Preference First juclaw v Second GSK Third Hone Fourth Fifth Hone D Can Reinvite D DTMF Made D very D Other Options L 3 Way Calling D In Directory D F call Waiting D F Ed D Is Agent D Enable Call Record D Pickup Group VoIP Settings E Address D Line Number D SIP IAX Password 6035 D CJ Cancel Update At last please click on Update button and click on Apply Changes button In up right corner of the main page Add a SIP user 6030 in IP08 for AT 620 the way 15 the same as adding 6035 2 Add a VoIP trunk in IP04 after logging into the webpage of IP04 please click on Trunks gt VOIP Trunks gt New SIP IAX Trunk I configure SIP trunk like the following VolPo
52. om the vertical menu on the left of the main page then you can get the following screen System Status 1 Groups New VoiceMail Group No VoiceMail Groups defined Directory L3 Call Features YoiceMail Groups Define Groups to leave a voicemail message for a group of users by dialing an extension Click on New VoiceMail Group button on the illustration above Below 15 what my VoiceMail Group configuration page looks like Hew Foice Kail Group VoiceMail Group s Extension G Label notice User MailBexes 5005 v 6008 Q Cancel cave From the above settings I can dial 6600 to leave message for user 6005 and 6006 3 16 Voice Menu Prompts This component is used for recording custom voice menu Please select the Voice Menu Prompts option from the vertical menu on the left of the main page then you can get the following screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Custom Voice Nenu Prompts IN custom Voice prompts found La Ring Groups On Hold You can record a new VoiceMenu Prompt by clicking on the Record a new Voice Menu prompt ca WIUSIC Un or click on the Upload a Voice prompt button to upload a custom voice menu La Call Queues 1 Voice Menus Time Intervals La Incoming Calling Rules ta voicemail La Conferencing
53. ou see the following screen VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 General Settings Email Settings for VoiceMails SMTP Settings Extension for checking messages 2750 Direct Voicemail Dial D Fi Max greeting fin seconds al Dial for Operator D Nezzage Options Maximum messages per folder D 25 E Max message time Min message time D Playback Options nay message Caller ID D sav message duration D k U k Play envelope D lt Allow users to review D Cancel W Save Extension for checking messages when you dial 6750 you will hear the voice message other people left for you You can get information of parameters by putting your cursor on the D label If you want to set voicemail function for the user you have to enable voicemail component when you set up a user Please refer to the following illustration VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Create New User General Extension 6001 D Name 6001 DialPlan b CallerlD 8001 D QutBound CallerlD 9 IV Enable Voicemail for this User D VoiceMail Access PIN code D Mailbox 6001 D Email Address Technology ndash 1250 Codec Preference First Second osu Third None Fourth None Fifth None VoIP Settings
54. put your cursor on the D label you can get the Information of the parameter customers have to set these parameters according to your service provider and your need VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 _u u 3 3 2 VoIP Trunks A VoIP service provider VSP that you have signed up with is also a trunk Via the VoIP trunk you can dial via the VoIP service to reduce your cost when making international calls You can set up the VoIP trunk to make calls to the PSTN or other VoIP network depends on the service you use You can also use the VoIP trunk to link headquarter and branch offices for free internal calls Click on New SIP IAX Trunk the following screen is where you create and set up VoIP trunk Hostname 192 169 1 213 Username 500 Fromuser Fromdomain Password Contact Ext Insecure D Cancel Add The important parameters are Type You can select SIP or type to meet your need Provide Name a unique label to help you identify the trunk when listed in outgoing calling rules and incoming calling rules Hostname the IP address or domain name of your service provider s server Username the username that your service provider configured Password the password that your service provider configured for the user 3 4 Outgoing Calling Rules Outgoing calling rules is used to route an outgoing call whe
55. s 21 Apr 2010 I click on Go button then I get the log in the following screen Asterisk Log messages 21 Apr 2010 Go Apr 03 44 29 WARNING 19672 chan Apr 03 44 29 WARNING 19572 chan zap Apr 03 44 29 WARNING 19572 chan Apr 03 44 29 WARNING 19672 chan Apr 03 44 29 WARNING 19672 chan Apr 03 44 29 WARNING 19672 chan Apr 03 44 29 WARNING 19572 chan zap Apr 03 44 29 WARNING 19572 chan zap Apr 21 03 44 29 WARNING 19572 chan Apr 03 45 16 WARNING 19580 app dial c Unable to create channel of type IAX2 cause 3 No route to destination Apr 03 45 36 211 chan sip c Registration for 500 192 168 1 213 timed out trying again Attempt 1 Apr 03 45 40 WARNING 19691 ast exprZ fl ast yyerror syntax error syntax error unexpected expecting end Input Apr 03 45 40 WARNING 19691 ast expr2 fl If you have questions please refer to doc channelvariables txt in the asterisk source Apr 03 46 06 WARNING 19691 app dial c Unable to create channel of type IAX2 cause 3 No route to destination Apr 03 46 26 211 chan sip Registration for 5008192 168 1 213 timed out trying again Attempt 2 Apr 03 47 16 211 chan sip c Registration for 50068192 168 1 213 timed out trying again Attempt 3 Ignoring insecure Ignoring signalling Ignoring macaddress Ignoring autoprov
56. se conference when last marked user caller exits O0 Enable caller Announce callers O0 1 lt Quiet Mode Wait for marked user GJ Cancel Update Naturally there are some options that you may wish to have for the conference room They are entirely up to you The main important things are for you to create the conference room number and the conference pin code for you to know how to enter into the conference The rest of the fields are optional You can get information of other parameters by putting your mouse on the D label This conference number 15 6300 the Pin Code 15 123 for common member the Pin Code 15 456 for Admin So you have to dial 6300 then press the Pin Code 1f you want to enter the conference I enable the play hold music for option and announce callers option so the first member who enter the conference will listen to a music and the online members will be informed when someone enter the conference At last please click on Update button and click on Apply Changes button up right corner of the main page 3 14 Follow Me If A calls B B does not answer the call will be transferred to C who is set up in follow me Please select the Follow Me option from the vertical menu on the left then you can get the following screen FollowMe Preferences for Users FollowMe Options Disabled Not Configured Disabled Not Configured Disabled Not Configured Disabled Not Configured
57. ser I select Enable Voicemail for this User option so the user has voicemail function In the Technology component you have to select SIP or Here I want to configure a SIP user so I select SIP For the Codec Preference only the first two types of code you set are available In the Other Options component I select Is Agent which will be listed in Call Queues as a selectable member for call queue At last please click on Update button and click on Apply Changes button up right corner of the main page 3 6 2 Create Analog User Click on Create New User button the following screen is where you create and set up user VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Create New User General Extension 6002 D 6002 DialPlan D CallerlD 6002 D QutBound CallerlD D Z Enable Voicemail for this User D VaiceMail Access PIN cade Mailbox 8002 D Email Address Technology reflash D 1250 Codec Preference First utaw Second GSM Third None Fourth None Fifth VoIP Settings MAC Address D Line Number D SIP IAX Password D NAT Can Reinvite DTMF Mode RFe2833 gt insecure vey v D Other Options 3 Way Calling I In Directory Call Waiting F Is Agent Enable Call Record Pickup Group amp Cancel Update In the General
58. t Range Forwarding Port Range Forwarding can he used to set up public pont Range services an your network When users fram the Start End Protocol IP Address Internet make certain requests on your network the Router can forward those requests to b to lo 192 168 1 0 computers equipped t rite fax The user 6020 uses 2 the port number is 4569 192 168 1 10 15 the IP address of IP04 2 Add an JAX user 6020 in IP04 After logging into the web page of IP04 please click on Users gt Create New User I configure 6020 like the following Create New User CallerID 6020 D outBound CallerID 6020 Enable Voicemail for this User rrcr oOo VoiceMail Access PIN code D Mailbox 2070 D Email Address D General 6020 D Name 6020 DialPlan Technology v SIP D Tax D Analog Station D flash T50 reflash 1250 Codec Preference First ulaw v Second 1 Third Hone Fourth Hone Fifth None v MAT D Can Reinvite L D DIME Mode D insecure very Other Options Enable Call Record D Pickup Group VoIP Settings Address D Line Number D SIP IAX Password G Cancel Update At last please click on Update button and click on Apply Changes button In up right corner of the main page 3 Set up AT 620 and register IAX2 user 6020 After logging into web page of IP Phone AT 620 please select Network option to enter
59. ter into voice menu prompts component again you can see you have had a sound file like the above 3 17 System Info From this component you can easily get the basic system information it includes General Information System Information IN General Hetwork Disk Usage Memory Usage OS Version Linux 2 6 22 18 ADI 2008Rlastfin svn 2 Wed Hay 5 02 54 40 EDT 2010 Blackfin unknown Uptime 19 38 24 up 38 min Load Average 0 00 0 00 0 00 Version Details Asterisk 1 4d 71 2 VoIPtel GUI version 2 0 2 ce Firmware version voiptel ce 1 04 0 3 6 Server Date amp TimeZone Sun Dec 31 19 38 25 EST 2006 Hostname The latest version of IP04 is voiptel ce 1 04 0 3 6 You can see the version that you are using from Version Details in the above illustration VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Pm ATCOM Network Information System Information M General Network Disk Memory Usage Link encap Ethernet Hiaddr 00 09 45 54 49 inet 192 168 1 184 192 165 1 255 Mask 255 255 255 0 UP BROADCAST MULTICAST MTU 1500 Metric 1 packets 9552 errors 0 dropped 0 overruns 0 frame 0 packets 942T errors 0 dropped 0 overruns 0 carrier U collizionz txqueuelen 1000 RX bytes 1157671 1 1 MiB TX bytes 695018T MiB Interrupt 46 Link encap Ethernet Hiaddr 00 09 45 54 49 7E
60. tion of other parameters by putting your mouse on the D label At last please click on Update button and click on Apply Changes button In up right corner of the main page 3 9 Voice Menus Like most organization we would like to redirect all of the incoming calls automatically The voice menu is very handy for these sorts of things The system should allow callers to make the selection according to the voice menu Please select the Voice Menus option from the vertical menu on the left then you can get the following screen Dial Other Extensions efficient routing of calls from incoming callers Also known as IVR Interactive Voice Response menus or Digital Receptionist VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Click Create New VoiceMenu button the illustration above following screen 15 where you create and set up voice menu Edit YoiceNenu voicermenu custosm Name wolcemenul Advaneed Fdit Extension TOO D D Allow Dialing Other Extensions Actions D Answer the call Play 20046111556565 al amp Donat Listen far KeyPress events Goto User 6001 Add new Step D Allow kevPress Events Goto Operator Goto Ringsroup ringgroupl Goto User 600 Name a unique label to help you identify the voice menu when listed in incoming calling rules Add new Step select an action from the drop down list I add three steps above so it wi
61. ts Cancel Save Language change the sound file language in which they play General Preferences Lan guage Change Password Factory Reset Reboot Advanced Options CJ Cancel Change Password it is used for customers to change the admin password click Change Password button the following illustration will be presented below General Preferences Language Ch ange Password Factory Reset Reboot Advanced Options Enter New Password Retype New Password Update After inputting your new password please click on Update button then click on Apply Changes button on the up right corner of the main page Factory Reset it will help you to recover to the default factory settings Click on Factory Reset button the following illustration will be presented below VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 General Preferences Language Change Password Facto ry Reset Reboot Advanced Options Reset to Defaults include network setting Reset to Defaults but keep network setting Please click on Reset to Defaults button to recover to default factory setting then click on Apply Changes button on the up right corner of the main page Reboot you can click on Reboot button Reboot Now button to reboot your system Advanced Options in default IP04 web page hides several advanced options in the vertical menu on the l
62. ver 3 26 2 Update for IP04 from Web Page After click on Options gt Advanced Options gt Show Advanced Options please select Firmware update option from the vertical menu on the left of main page the following screen 15 where you update for IP04 Download image from a C TFTP Server TFIP Server File Name Reset Configs VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Server enter the IP Address of your TFTP server In this textbox File Name enter the update file name Reset Configs if you choose reset Configs it will delete all of your configuration you have done before After setting up please click on Go button to update for IP04 Power off and power on the IP 04 wait for several minutes When the TEL port LEDs light up it means the update is finished and you have the latest firmware 3 27 Call Detail Records This component provides the record of all incoming and outgoing calls including the channels used and duration of calls After click on Options gt Advanced Options gt Show Advanced Options please select the Call Detail Records option from the vertical menu on the left then you can get the following screen CDR Viewer CDR CS CDR viewer lt lt prev next gt gt Viewing 1 25 of 357 View 25 v most recent first Account Caller Answer Billable Source Destination Dest Context Channel L
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