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VERUS User Manual - Snap-on

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1. O Figure 4 4 Sample alarm indicators NOTE O Alarms can only be set for certain parameters If the Alarm List dialog box is empty no parameters are available and alarms cannot be set Properties The Properties icon on the Scanner Toolbar is used to configure certain characteristics of the parameter graph display Selecting opens a Properties dialog box that allows you to adjust colors settings and sweep Figure 4 5 Color Edit Plot Color Edit Background Color Sothings i E Show Grid Samples alles rigga AAA MA eo AA y a Farre A ll a e 0 Samples 5 Samples 10 Samples 20 Samples 50 Samples 100 Samples Tenn pe T ara Y APP EDITA 20 5o 10 200 50 1000 le Pe E e Eee A pu Save Restore Default Values Cancel 1 Figure 4 5 Sample properties dialog box 25 Scanner Function O Basic Operation and Navigation Selecting either color option Edit Plot Color or Edit Background Color opens a standard color selection dialog box Select a color then select OK to close the dialog box The Show Grid icon is used to switch a background grid pattern on the data graphs on and off e To switch the grid on select to highlight Show Grid then select Accept e To switch the grid off select Show Grid twice so it is not highlighted then select Accept The Samples After Trigger setting determines how many data samples are recorded f
2. re F7 FB F9 F10 F11 F12 a e r aa O dhil utai lietai hata leba eta ital leta de Je Jl lia 3 Ez ja jw jeje jr vr fu a fo rf i INS ia a 4 2 A s D F G H J K L DEL Eno Y ae P va Pla z x c v B N m y 2 gt y 5 CTRL A aut ALT gt 2 CTRL s L ay 3 a 1 Settings icon opens the Virtual Keyboard settings window Figure 3 5 2 Expand icon expands the Virtual Keyboard to full display press again to return to standard display 3 Top moves the keyboard to top of screen 4 Close closes the keyboard 5 Bottom moves the keyboard to bottom of screen Figure 3 4 Virtual Keyboard shown expanded NOTE O The Virtual Keyboard can be set to open automatically when a data field or form is selected in certain applications See the Settings window Figure 3 5 for selection options El Keyboard Settings x Settings Key Click Auto Pop up for text entiy areas C Transparent Auto move to avoid hiding dialogs Size Visual Contrast Large Light Default O Dark a 9 cm Figure 3 5 Virtual Keyboard settings window 3 5 Wi Fi Setup Certain applications in the ShopStream Diagnostic Suite require wireless Internet connection The wireless network connection status icon Is typically available from the Windows system tray and can be used to access the wireless network connection setup Refer to Windows user documentation for wireless network setup instructions 19
3. 16 7 16 7 1 Scan Module 4 When the finished successfully message displays select OK to reboot the system The Windows system reseal program automatically runs on start up and a dialog box displays Once the reseal completes the dialog box closes Windows starts and the Diagnostic Tool is ready for use If you receive an error message while starting the software the license key may need to be updated or replaced Contact your sales representative or Customer Care NOTE After using the Snap on System Restore software the Diagnostic Tool is restored to original factory condition In addition if you have purchased and installed any of the Bundle updates the most current Snap on Bundle update will also be re installed However any additional software that you installed will need to be reloaded onto the system after a System Restore Contact your sales representative or Customer Care for additional information Scan Module When using the wireless Scan Module make sure to do the following e Check the housing wiring and connectors for dirt and damage before and after each use e Atthe end of each working day clean the housing wiring and connectors with a clean damp cloth IMPORTANT Do not use any abrasive cleansers or automotive chemicals on the Scan Module Replacing the Protective Handgrip The soft protective handgrip that covers the outer edges of the Scan Module is easily replaced should it bec
4. P To delete an item 1 2 Select to highlight the item or folder to be deleted Select the Delete icon on the toolbar A confirmation message displays Select OK to delete the selected item and return to the previous page The Cancel icon returns you to the previous page without deleting the selected item 117 Data Manager Screen Layout 11 1 5 Rename The Rename icon allows you to change the name of a folder or items within a folder P To rename an item 1 Select to highlight the item or folder to be renamed 2 Select the Rename icon on the toolbar The New Name dialog box opens Figure 11 3 o gt Data Manager gt C Documents and Settings VorusUsenMy Documents ShopStreamiSample Files New Name No Extension Figure 11 4 Sample new name dialog box 3 Select the entry field on the dialog box to open the virtual keyboard 4 Type the new name into the entry field using the virtual keyboard 5 Select the OK icon to change the name and return to the previous page The Cancel icon returns you to the previous page without changing the name 11 1 6 Properties The Properties icon function allows you to change the name and assign identifying attributes to saved Scope Multimeter files Operation is similar to renaming a file as discussed above except there are additional fields for entering descriptive information P To assign properties to an item 1 Highlight the item or folder 2 Select the Prop
5. WEA LIS User Manual EAZ0061B46F Rev A Legal Information Trademarks Snap on ShopStream Connect SureTrack Fast Track Troubleshooter ProDemand ShopKey Pro and VERUS are trademarks registered in the United States and other countries of Snap on Incorporated All other marks are trademarks or registered trademarks of their respective holders The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Snap on Incorporated is under license Copyright Information 2015 Snap on Incorporated All rights reserved Disclaimer of Warranties and Limitation of Liabilities All pictures and illustrations shown are for reference purposes only All information specifications and illustrations in this manual are based on the latest information available at the time of printing and are subject to change without notice While the authors have taken due care in the preparation of this manual nothing contained herein e Modifies or alters in any way the standard terms and conditions of the purchase lease or rental agreement under the terms of which the equipment to which this manual relates was acquired e Increases in any way the liability to the customer or to third parties Snap on reserves the right to make changes at any time without notice IMPORTANT Before operating or maintaining this unit please read this manual carefully paying extra attention to the safety warnings
6. www askatech com While operating the Diagnostic Tool the SureTrack website opens automatically when you are directed to log in to Sure Track or can be opened by Selecting the SureTrack icon on the Home screen and identifying a vehicle see Starting SureTrack from the Home Screen on page 144 or Using the web browser on your Diagnostic Tool or on a device with Internet access Before using SureTrack you must log in For log in instructions see Sure Track Log In on page 139 14 5 1 SureTrack Home Page After you log in the Sure Track website opens to the Home page Figure 14 12 Leaderboard Latest Fira pee Ube SureTrack Pulse ae r Latest Questions l AM ee r pem f O ee o AA ee A A ee A A E mi pa drom ba my mm e e e e A A ee ee ee ee EU reaa Figure 14 12 Sure Track Home Page 1 Navigation Bar located along the left hand side of the page is used to access the main functions of SureTrack 2 Header Bar located across the top of the page used to select vehicles and perform keyword searches 3 Main Screen the center portion of the page presents content based on the vehicle attributes and keywords selected 4 Logout icon select to log out of SureTrack 5 FAQ icon select to open the frequently asked questions page 6 Hide Show icon toggles the Navigation Bar display between icon and text views 145 SureTrack Using the SureTrack Website Main Screen The Main screen
7. DOMES arewered a Quecion about a 200 Hyardas Sarka Fe 27 108 Syrom Tes 069 154 Latost Questions view Nore acdamwen answered a Question shout a 1999 Leas LX 470 47 Tests And Procedures 630 340 r Mera ANSWERS amp QUEEN MOE a 2004 Cheywer PT Oresi GT 24 Time Saver 2418 Maig ached a Question slot A 1994 Toyota Camry LE 22 win mis message 22 Wi Nok san not ure wheve to go Worn here GTi ached a qarib ara a 2008 Cheyer PT Crumer GT 24 eee OATES 4 QUITION about a 2001 Hunca Sarna Fe 27 MO happen Mera Blog ds a o e A et ee Or A a 070 ve mass Figure 14 2 Sure Track Website Login Page Join Now icon 138 SureTrack 14 2 SureTrack Log In 3 Enter your SureTrack authorization code Figure 14 3 waar a Tar mni Loge Tabular Display ee eT Aa bd Sraightionsard hinee tab display onganites results starting with ihe most fequenti replaced pa a and the mos common fx See P Dyf hie p hie ii meara Ni periem uiy ape lap Tiyay E ar E ET rack Te BETS YOU NSO M a Qca 0 You get De fas route 10 a ena sles o lc tara a few minus bo sign up to get A A Mow To SureTrack b EA BEA O Rue MO diagnosis and repair rs y A A Mp Ae aa area gra RR mea the reme ndos exper repair indcrma n cmsoupnes In the Sure Track coran dele En isan bine J Pron dr En here Wo Have ncora Latest Focos Wero Wa Le Proton p Finge 19 fisa a 2013 AAM 1600 HO Bag Hai BF with trii ganbe Hos t Cosa Tios 6 755 955 mear m s The r
8. Risk of electrical shock e Read the Important Safety Instructions document provided separately for messages on the safe use of this product e This product is intended for Measurement Category I for example automotive 12V systems do not use this product for Measurement Categories Il Ill and IV e Measurement Category is for performing measurements on circuits not directly connected to MAINS or MAINS circuits an example of a MAINS circuit is 120V AC or 240V AC household or industrial electricity do not connect this product to MAINS or MAINS circuits Electrical shock can cause personal injury equipment damage or circuit damage IMPORTANT Maximum rated transient over voltage impulse is 500 volts do not exceed the rated transient over voltage Vehicle Identification The guided component test information presented is specific to the vehicle being tested Therefore certain attributes of the test vehicle must be entered into the Diagnostic Tool so that the correct data can be retrieved Vehicle identification information is carried over if you enter the Guided Component Test module either from the Scan Module or from one of the records stored in the Vehicle History module However you may need to enter additional attributes in some instances The vehicle identification sequence is menu driven you simply follow the screen prompts and make a series of choices Each selection you make advances you to the next screen 62 Guide
9. accidentally dropping the Diagnostic Tool 7 Introduction Features and Specifications 2 1 5 Power Conservation To conserve power the Diagnostic Tool uses a power saving strategy when left idle Standby mode engages following a period of inactivity During standby the random access memory RAM remains powered but all other functions are turned off The screen shuts off and the Main Power LED remains illuminated when in standby mode NOTE The Standby mode characteristics can be configured by selecting Power Options from the Windows Control Panel menu 2 1 6 Power Sources Your Diagnostic Tool can receive power from any of the following sources e Internal Battery Pack e Docking Station Optional e AC DC Power Supply e Data Link Connector DLC Standard Version Only Internal Battery Pack The Diagnostic Tool can be powered from a rechargeable lithium ion battery located on the bottom of the Diagnostic Tool under the right handgrip Figure 2 5 A fully charged battery provides sufficient power for about four hours of constant operation 1 y A E a a o 00900 1 Internal Battery Pack 2 Right Handgrip Figure 2 4 Battery pack location The battery is recharged on demand whenever the Diagnostic Tool is placed in the optional docking station or the AC DC power supply is connected to a voltage source Introduction Features and Specifications Docking S
10. and adapters that are supplied with or available for the Diagnostic Tool explained in this section IMPORTANT When removing leads from their sockets do not pull on the wire because it can damage the leads Pull on the plug Channel 1 Lead UE z Figure 8 1 Yellow Channel 1 Lead The shielded yellow lead is used for Channel 1 Figure 8 1 and other channel connections that need additional grounding The lead color matches the color of socket 1 on the Diagnostic Tool and the color of trace 1 on the test screens This yellow lead includes a black right angle common ground plug and a black stackable right angle common ground plug The non stackable ground plug always connects to the ground GND jack on top of the Diagnostic Tool The stackable ground plug is used for connecting additional leads such as the Channel 2 Lead or the Secondary Coil Adapter Lead that require grounding The stackable lead does not need to be connected to the GND jack on the Diagnostic Tool it grounds through the non stackable lead Channel 2 Lead A Figure 8 2 Green Channel 2 lead The shielded green lead Figure 8 2 is used for Channel 2 The lead color matches the color of socket 2 on the Diagnostic Tool and the color of trace 2 on the test screens This green lead includes a stackable black right angle ground plug 85 Scope Multimeter Getting Started Channel 3 Lead Figure 8 3 Blue Channel 3 lead The non shielded blue lead Fi
11. gt Scanner gt OBD Direct Exit ed Custom Alarms pf Properties TN de Print More 1 1D S fo MISFIRE oO 11 88 NOT SUPPORTED FUEL SYSTEM _ COMPONENTS me NOT SUPPORTED ul NOT SUPPORTED CATALYST f HEATED CATALYST NOT COMPLETE kd TEST COMPLETE EVAPORATIVE SYSTEM a SEC AMR SYSTEM NOT COMPLETE oO A C SYSTEM REFRIG 0 SENSOR NOT SUPPORTED NOT SUPPORTED 02 SENSOR HEATER EGR SYSTEM NOT SUPPORTED ci TEST COMPLETE NOT SUPPORTED Figure 6 3 Sample readiness monitor test report 65 OBD Direct OBD Diagnose Scroll to view the entire list of Readiness Monitors to ensure that all tests are complete It is possible to print the readiness test status or save it as part of a Vehicle history 6 1 4 MIL Status This item is used to check the current condition of the Malfunction Indicator MIL Additional information such as which ECM commanded the MIL on and also the distance traveled while the MIL is on if supported can also be displayed It is also possible to print the MIL Status 6 2 OBD Diagnose Selecting OBD Diagnose opens a menu with the following options e Start Communication begins the test session Connector Information provides data link connector DLC location details for most models Manual Protocol Selection allows you to select which protocol to use 6 2 1 Start Communication P To perform an OBD Direct Test 1 Select Start Communications from the OBD Direct menu A generic
12. saves a recording of the current screen Save All Frames saves a recording of the current screen plus all the data in the buffer e Print opens a standard Windows Print dialog box for printing the current screen A message will display asking if you wish to print only the scope or the entire screen display Answering No will print the entire displayed screen Setup This option allows you to adjust tool settings to your personal preferences Selecting opens a menu of the following e Unit Setup opens the Unit Setup dialog box to adjust trace and display settings e Snapshot opens the Snapshot dialog box for selecting how triggered data is saved e Ignition opens the Ignition dialog box for setting up to display secondary ignition patterns 88 Scope Multimeter 8 2 Navigation Help A variety of utilities and additional resources are available through the Help menu e User Manual e Version Info e Activation Status e Scope About The User Manual Version Info and Activation Status options are the same as explained previously see Basic Operation and Navigation on page 12 for details Scope About This option opens a dialog box that contains the software version and other specific details about the Scope module A Copy to Clipboard icon allows you to copy and paste the information to a document or e mail Navigation The following section describes how to navigate the screen interface 8 2 1 Screen Layout
13. the number that can display on a single screen were selected for the custom list Make sure that no more than 16 parameters are highlighted if the screen displays a single graph when the Graph View icon is selected Alarms Alarms are visual indicators alongside a parameter in the data display list that change color to show the signal status A green alarm indicates on a gray alarm indicates off Only digital parameters those with a range limited to two states can have alarms Parameters with continuous ranges such as variable voltage and pressure values cannot have alarms The alarm indicator assignments remain as selected until you exit the data list 24 Scanner Function Basic Operation and Navigation P To configure alarm settings 1 Select the Alarms icon on the Scanner Toolbar The Alarm List dialog box opens 2 Check the parameters that you want to show alarms 3 Select Save Alarm indicators now appear next to the selected parameters in the Data List Figure 4 4 E Exit HK Custom Do Alarms yy Properties WI Graph View E Save dy Print 3 FT LEARN VTD FUEL ofolpo e SPARK ADV o EGR CLSD V a o o o O o o O O O m b i w Pa K O o Ww o e S o QU mn a INJPWB1 mS pe 15 1 Ta ST TRIM 1 lo IGNITION 1 V 0 HO2S B1 S2 mV BRAKE SW 713 gt TPS ol COOLANT F 2 98 204 y DESIRED IDLE o A O OPEN CLSD LOOP g o Q O
14. universal serial bus Jack 4 Audio head phone Jack 5 DC Power Supply Input Jack 6 Fan Filter 7 Data Cable Connector 8 Scope Auxiliary Connector 9 Channel 4 Jack 10 Channel 3 Jack 11 Channel 2 Jack 12 Channel 1 Jack 13 Common Ground Jack Figure 2 2 Top view standard model Introduction Features and Specifications Wireless Version Later Models h nh w he un an A SOV 175 MAX Io Gn AUX 10 11 12 1 VGA video graphics array Connector 2 LAN local area network Jack 3 USB universal serial bus Jacks 2 4 Audio head phone Jack 5 DC Power Supply Input Jack 6 Fan Filter 7 Scope Auxiliary Connector 8 Channel 4 Jack 9 Channel 3 Jack 10 Channel 2 Jack 11 Channel 1 Jack 12 Common Ground Jack Figure 2 3 Top view wireless model Introduction Features and Specifications 2 1 2 Technical Specifications Description Specification 5 Wire Resistive Touch Panel 10 4 inch outdoor enhanced TFT LCD 1024 x 768 resolution 262 144 Colors Standard 600MHz Intel Celeron M Wlreless Intel Atom 1 6GHz Microsoft Windows Embedded Standard XPe SP3 802 11 b g n Wireless Wireless Bluetooth 2 0 Technology 10 100 Ethernet Jack Standard 500MB RAM Wireless 1GB RAM Lithium lon Smart Battery Pack Touch Screen Display Processor Communications Operating System Memory Approximate 4 hour run time Batter x Approximate 4 hour c
15. 4 1 Scanner Function The Scanner function allows you to establish a data link to the electronic control systems of the vehicle being serviced to retrieve diagnostic trouble codes DTCs view live data parameters and perform tests The Scanner function can access the electronic control module ECM for various vehicle control systems such as engine transmission antilock brake system ABS and more Scanner and OBD II testing requires connecting the Diagnostic Tool to the test vehicle using the data cable and test adapters and or Scan Module depending on version Onscreen data cable connection instructions are provided Additional connection information can be found in the appropriate vehicle communication software manual for the test vehicle which is available through the Help menu Demonstration Program A Scanner demonstration program is provided to help you to become familiar with Scanner operations without connecting to a vehicle Sample data and test results are provided to help you learn the menus and basic operations IMPORTANT Do not connect the Scan Module to a vehicle while using the Demonstration mode P Using the demonstration program 1 From the Home screen select the Scanner icon to open the manufacturer menu The manufacturer menu includes all makes for which Scanner information is available There is also a Demonstration icon included in the list Configure Favorites Sy Fulllist 2 VIN Entry Select Ma
16. B2 51 mV HO2S B1 52 mV HO25 B2 52 mV INJ PW B1 m5 INJ PW B2 mS Lia ST TRIM 1 LT TRIM 1 xj ST TRIM 2 LT TRIM 21 ST TRAM AWG Ss LT TRM AVGI Yo STTRMAVG2 ST TRAM AVG2 o umman mn cee MAF gm Sec MAP inHg MAP V BARO nHa BARO V pa COOLANT Rien INTAKE AIRE AIR Fy START CLN START CLNTCF F IAC POSMON DES IAC gisec YTO FUEL DESIRED IAC SPARK ADVI E KNOCK RET EGR CLSD V a am DES gt EGR List View Graph View Select All c Deselect All Cancel Figure 4 3 Sample custom configuration screen Keep the following in mind when configuring a custom data list Gesture scroll if the list of parameters is longer than what is shown on the screen Use the Select All icon to display the complete list Use the Deselect All icon to remove all the currently selected parameters from the list Select individual parameters to highlight and include them in the list Select individual highlighted parameters to remove them from the list Use the Cancel icon to return to the data display 4 Once all desired parameters have been selected return to the data list Use the List View icon to return to a data screen in PID List format Use the Graph View icon to return to a data screen in Graph View format see Graph View on page 26 for details NOTE O Graph View is only available when 16 or fewer parameters
17. Diagnostic Tool to operate as a lab scope graphing multimeter or digital multimeter See Scope Multimeter on page 83 Opens the SureTrack website See E SureTrack on page 137 Provides the information needed to make repairs once you have made your diagnosis The linked program varies by region See Repair Information Operations on page 108 Scope Multimeter Repair Information Identifies the test vehicle and organizes and manages work in progress and service records See Vehicle History Operations on page 109 Vehicle History Data Manaaer Opens the organization system for saved j l data files See Data Manager on page 114 Hel Opens the on line help for the system See j Help Operations on page 132 15 Basic Operation and Navigation Basic Navigation Table 3 1 part 2 of 2 Mame om Description Establishes and manages connections to peripheral devices such as the Scan Module See System Settings Operations on page 134 System Settings Closes the Diagnostic Tool software and returns the display to the Windows desktop See Turning Off on page 12 3 3 4 Toolbar Operation of the icons located on the toolbar are described in the table below Table 3 2 Name ton Description e Selecting this icon returns you to the Home Home screen from any test Selecting this icon opens and closes the Desktop reg standard Windows toolbars at the top and bottom of the screen which allow y
18. E BE za Figure 10 3 Sample Search dialog box 112 Vehicle History Operations Screen Layout 3 Enter the search criteria using the keyboard There is no need to identify the category just enter the search item 4 Tap Search twice The first tap closes the keyboard the second tap starts the search The display returns to the Vehicle History screen with only the records fitting the search criteria showing 5 Select Show All on the toolbar to restore the complete Vehicle History list Settings Use Settings to determine which categories of information display in the main body of the Vehicle History screen Selecting the Settings icon opens a dialog box P To change Settings 1 Select Settings on the Vehicle History toolbar to open the dialog box E a E A AA A A Zz e A A el Calor Customer PostecodefZIP Status License Technician Time In Created Via 1 2 dl Ni e SubModel VIN Figure 10 4 Sample Settings dialog box 2 Select to highlight the categories that you do not want to display on the main screen remember Items that are highlighted display Items that are not highlighted do not display 3 Select OK on the toolbar to implement the changes select Cancel to disregard the changes The dialog box closes and the screen updates 113 Data Manager The Data Manager module is used to store sort and
19. POVOT Mass of Volume Ar Flo OA Orois Fange Petonmance P0101 Claaned Mass Airflow Sensor q_ __ _ _ AA tool and found code PUIDI Mass or Volume 4infow A Circuit Range Performance Monitored P0101 Claaned Mass Air Flow Sensor tool and found Code POVO Mass or Volume Alr Plow OA Ciais Pange Pertormance Figure 14 9 Real Fixes Screen Repair Information opens the ShopKey Pro website See Repair Information Operations on page 108 for additional information Figure 14 10 Wi gt Repair Information MAINTENANCE All related information Including reset procedures browght back automatically based on the OFM recommended tuak list ShopKey Pro Training Pes the Stookey Fro Trarung site Por Online Traming Workshops Training Wieeo Cermhcati n Quz Anowdedqebase FAQS and more Mina videcs now ramae Cick lor Training Info ShopKey Pro Updates Shopiey Pro i Search Were psosed to aeaee hal Boreal miss earth eche Hahay has been added lo Shooter delivering complete OGM amid a Truce topelber m 6 rude koa E a ma o bere for ders s yo ua Teen Mor Details Figure 14 10 ShopKey Pro Login Screen 143 FASTER EASIER SMARTER r SHOPKEYPRO Shoptiey Pro m here Farbe Sant and Mare nine han der belore 50 ct thop Can be mora producipts then er beire Moro info SureTrack Starting SureTrack from the Home Screen 14 4 Starting SureTrack from the Home Screen Selecting the S
20. Question abot 1994 Toyota Camry LE 22 win mis message 22 WE Nok stant not wre whee to go bom here GTI ashe 2 question atoms a 2008 Chrysler PT Cruiser GT 24 TOW 1127582 Ofna arewered 4 QUITION stout a 2001 Hunca Sana Fe 27 MO bapan Necro Blog Ee a a A O me me Oe Fm Meee Fe et Rs a A A 0 A gt ews S ia et ee E E ES A A OR Oren PO me Om Oe Og ee O00 Were oe renee Figure 14 4 Sure Track Website Login Page Login fields and Remember Me check box 4 Select Login One of two results can be expected e Upon successful log in you will be able to access SureTrack If you were not able to log in verify and re enter your username and password e lf your SureTrack authorization code has expired you will be automatically redirected to the SureTrack authorization renewal page Figure 14 5 proceed to step 5 For additional SureTrack information see the following sections Using SureTrack in Scanner Mode on page 141 Starting SureTrack from the Home Screen on page 144 and Using the SureTrack Website on page 145 5 If you have purchased a software upgrade enter your NEW SureTrack authorization code found on your sales receipt Figure 14 5 To use SureTrack you must have the current software upgrade installed on your Diagnostic Tool When you purchase a software upgrade from your Snap on Representative you will receive a SureTrack authorization code 6 Select Renew e os Way Select Vehicle No Active Vehicle No TSA Ai
21. SENSOR DLC CONNECTOR ECM EGR SYSTEM Se EVAP SYSTEM FUEL SYSTEM IAT SENSOR i __ IGNITION TESTS KNOCK SENSOR MAF SENSOR MAP T MAP SENSOR 02 SENSORS THROTTLE CONTROL SYSTEM Figure 7 5 Sample available component tests list 9 Select a test to continue The identification sequence is now complete refer to the Operations section that follows for details on how to navigate through the Guided Component Test information and perform tests NOTE If you return to the Home screen and select Scanner or Vehicle History or Information the vehicle identification entered here is carried over However additional information may be needed in some instances Operations The Guided Component Test software provides vehicle specific guided component test procedures and information that aid in setting up scopes and meters Once a test vehicle is identified you can select a guided component test from the list of available tests For most selections two main choices are available on the component menu 1 COMPONENT INFORMATION provides information on the selected component and connector pin details that assists you in understanding of the components prior to diagnosis 2 TESTS provides a pre configured list of tests guides you through performing the tests and offers tips and resources to reduce setup and testing time Guided Component Test
22. Select a system to continue are gt Scanner gt System Monu E Select System Engine Mi Transmission Antilock Brakes Airbag Transfer Case Body Control Module Instrument Panel Cluster Figure 4 17 Systems menu 37 Scanner Function Scanner Operation 2 After a system is selected and the Scanner establishes communication with the vehicle the Scanner Main menu displays available tests Select a menu item to continue ara gt Scanner gt Engine Back M ain Me nu Engine Data Display Codes Menu Functional Tests Generic Functions Troubleshooter Figure 4 18 Scanner Main menu Main menu options vary slightly by year make and model The main menu may include e Data Display displays data parameter information from the vehicle electronic control module Selecting may open a submenu of viewing options e Codes Menu displays diagnostic trouble code DTC records from the vehicle electronic control module Selecting may open a submenu of viewing options e Clear Codes erases DTC records and other data from the ECM This selection is found on a Codes submenu for some models e Functional Tests provides specific subsystem and Guided Component Tests The tests vary depending on the manufacturer and model e Actuator Tests similar to functional tests checks the operation of certain actuators such as solenoid valves and relays e Memory Resets allows you to repr
23. Tool operation and function are similar for both Standard Version On early model VERUS Diagnostic Tools the Scanner is built integrated into the Diagnostic Tool During scanner testing the data cable is connected directly from the Diagnostic Tool to the data link connector on the vehicle Wireless Version On later model VERUS Diagnostic Tools the Scanner referred to as a Scan Module is a separate unit that communicates wirelessly with the Diagnostic Tool During scanner testing the data cable is connected directly from the Scan Module to the data link connector on the vehicle IMPORTANT Earlier standard Diagnostic Tools can be converted to operate with the wireless Scan Module contact your sales representative for details Introduction 2 1 Features and Specifications 2 1 1 Diagnostic Tool Features and Specifications 1 Audio Speaker 2 Touch Screen Display 3 Microphone 4 S Shortcut Button 5 Virtual Keyboard Button 6 Brightness Up Button 7 Brightness Down Button 8 Hard Drive Activity LED 9 Wireless LAN Activity LED 10 Battery Charging LED 11 Main Power LED 12 Power Button Figure 2 1 Front view Introduction Features and Specifications Standard Version Early Models 1 2 3 4 5 6 T A 50V 75 MAX 9 0 ma Aux El E U 1D CD ca 10 11 12 13 1 VGA video graphics array Connector 2 LAN local area network Jack 3 USB
24. USB cable during vehicle communication can cause damage to the ECM 1 1 5 Procedures An arrow icon indicates a procedure Example P To change screen views 1 Select View The dropdown menu displays 2 Select an option from the menu The screen layout changes to the format you selected 1 1 6 Hyperlinks Hyperlinks or links that take you to other related articles procedures and illustrations are available in electronic documents Blue colored text indicates a selectable hyperlink Example IMPORTANT Read all applicable Safety Information before using this tool 1 1 7 Tool Help To display help topics for this tool select a help option from the Help menu Introduction This chapter introduces the basic features of the Diagnostic Tool including the control buttons data ports battery pack and power sources Your Diagnostic Tool is a specialized personal automotive diagnostic solution that combines information with test instrumentation to help you diagnose symptoms codes and complaints quickly and efficiently There are basically two main components to the VERUS Diagnostic Tool e Diagnostic Tool the central processor and system monitor with integral scope e Scan Module Wireless wireless models wireless device for accessing vehicle data This manual describes the operation of these devices and how they work together to deliver diagnostic solutions There are two versions of the VERUS Diagnostic
25. and Sweep as needed Remember these must be selected before entering Graph View 3 Select Graph View on the Scanner toolbar All of the open data graphs now appear on a single screen Figure 4 6 4 Select List View on the Scanner toolbar to return to a normal view Save The Save icon is used to record movies of vehicle datastream values Saved files and be helpful when trying to isolate an intermittent problem or to verify a repair during a road test P To save a movie e Select Save A save movie dialog box displays while data is being saved The movie is saved when the message box disappears gt Scannor gt Engine The file is available through DatalManager and is located in the Scanner Data Folder File name 2005 Subaru Forester 2014 03 17 19 56 pids Figure 4 7 Sample save dialog box To open saved Scanner data files from the Home screen select Data Manager gt Scanner Data Folder see Scanner DataViewer Operation on page 121 27 Scanner Function Basic Operation and Navigation Print Selecting Print from the toolbar opens a standard Windows Print dialog box Select from the options as needed to print the current frame of data Microsoft XPS Document Writes Properties Ready Minoso MPS Document Writer MPSPout Print to file Number of copies GHREIGH 7 Lon Figure 4 8 Sample print dialog box If the Diagnostic Tool is connected to a printer the current frame of data is p
26. codes or data menu Select the Back icon on the upper toolbar Figure 4 31 Back icon The screen goes to the system menu Select the Back icon on the upper toolbar A stopping communication message briefly displays followed by the systems menu Select the Change Vehicle icon on the Toolbar Figure 4 32 Change Vehicle icon The vehicle description on the toolbar should now read No Active Vehicle Select the Home icon on the Toolbar Figure 4 33 Home icon The Home screen displays Disconnect the data cable from the vehicle diagnostic connector 50 9 1 Scan Module Operation This chapter describes the connection operation troubleshooting and updating of the wireless Scan Module The wireless Scan Module is provided as standard equipment on all late model VERUS Diagnostic Tools Overview The Scan Module is a wireless device that is connected to the vehicle and transmits vehicle data to the Diagnostic Tool The Scan Module operates on 12 or 24VDC vehicle power supplied through the vehicle s data link connector DLC Top Bottom 1 Data cable connector 2 Memory card port remove protective hand grip for access 3 Bluetooth LED green 4 Communication issue LED red 5 Vehicle power LED green 6 Universal serial bus USB jack remove protective hand grip for access Figure 5 1 Scan Module 51 Scan Module Operation Pairing The Scan Module 9 2 Pairing The Scan Mod
27. customized by selecting and dragging parameters from the text list or graph display to a different location in the text list or in the graph display Figure 11 17 The highlighted parameters in the text list indicate which parameters are displayed as graphs NOTE The parameter text list is sortable by name and value Select Name or Value at the top of the list to change the sorted view Fle Veew Took Help exit O Hide PID List M1 M2 Ma Ma Ho Mo Hs M12 B16 gt Scale it Sweep i JPA y r i ES ER TH ON AVANCE a Completa List Custom Lisi ENAS LA O EN AVARE j e SAT Current 1441 SE gt Mim 15 Max 100 Current 36 Figure 11 17 129 Data Manager Scanner DataViewer Operation 11 3 5 Customizing the Parameter List 1 The parameter configuration tabs allow you to choose between displaying all available parameters Complete List or only those from a Custom List Figure 11 18 P To customize the parameter list 1 Select the Custom List tab Figure 11 18 2 Select Edit List in the custom window File Wiw Tools Help I I IGN ADVANCE Wan 6D Mar S577 Ciureni 4518 Win Mar 49 Curent 18 5 Walre 1 Edit List 2 Custom List tab Figure 11 18 A list of available parameters displays Figure 11 19 3 Select the parameters to include in your custom list Select All and Deselect All controls are also available to assist in the selection process 130 Data Manager 1
28. death or serious injury to the operator or to bystanders Indicates a potentially hazardous situation which if not avoided may result in moderate or minor injury to the operator or to bystanders Safety Message Conventions Safety messages are provided to help prevent personal injury and equipment damage Safety messages communicate the hazard hazard avoidance and possible consequences using three different type styles e Normal type states the hazard e Bold type states how to avoid the hazard e Italic type states the possible consequences of not avoiding the hazard An icon when present gives a graphical description of the potential hazard Safety Message Example Risk of unexpected vehicle movement AA e Block drive wheels before performing a test with engine running A moving vehicle can cause injury Important Safety Instructions For a complete list of safety messages refer to the accompanying Important Safety Instructions manual SAVE THESE INSTRUCTIONS Contents Sale IOMA MON sra a iv Chapter 1 Using This ManuUalL ccctoninsnincannn aiii ci 1 o 1 BOI TS oda 1 A A o e 1 TRIN ONG OY AAPP PqU 0 O qn o PE 0 OU US E EA 1 Notes and Important Messages ccoocccccocccccoconoconoconononoconnnonnnnnnonannnnnncnnonannnnnannnnonnnnnenanannnos 2 PRO COUTO Saelices 2 nn a E o 2 o A o ee ee ee ee ee 2 EA AA 3 Features and SpecificatiONS cccccescccccctscedeccessecdsecnencecaceuedsscsscdesexeencd
29. e MIL Status displays the ID and status of the Malfunction Indicator Lamp MIL e Fast Track Troubleshooter displays a menu of available experience based tests and tips e Readiness Monitors displays the status of the OBD II EOBD required monitors 01 Display Current Data displays a screen containing Generic OBD PID data 02 Freeze Frame displays data stored in ECM memory when a DTC is set 05 Oxygen Sensor Monitoring displays on board oxygen sensor monitoring test results 06 On Board Monitored Systems displays the status of system monitors 08 Request Control of On Board System establishes bidirectional ECM communication 09 Calibration Identification displays the ECM calibration identification numbers 09 Calibration Verification Number displays the ECM calibration 09 In Use Performance Tracking displays a monitoring conditions report 09 Vehicle Identification Number displays the VIN 0A Emissions Related Fault with Permanent Status displays a record of permanent codes O mm gt mm mm mu gt AS 47 Scanner Function Scanner Operation 4 3 5 Troubleshooter Fast Track Troubleshooter is a database of experience based information of validated real world repair strategies that have been compiled by top notch technicians Troubleshooter simplifies the diagnosis process as it contains information on virtually all common diagnostic trouble code DTC problems and driveability symptoms Troubleshoot
30. has been downloaded sucessfully Bundle 14 4 VERDICT and VERUS Diagnostic Software i Upgrade Detail Install Now Install Later Figure 15 9 Typical upgrade installation window Select an installation option to continue Upgrade Detail opens a PDF file describing the details of the software upgrade including any accessories that may be required Install Now starts the software upgrade installation Proceed to step 3 Install Later closes the upgrade message The upgrade available message reappears at a later time as a reminder NOTE If Install Later is chosen you can select the SST icon from the system tray to restart the installation at anytime 3 Close the ShopStream Diagnostic Suite application The ShopStream Diagnostic Suite should remain closed until the software installation has completed Follow the on screen instructions to complete the installation After the installation is complete open the ShopStream Diagnostic Suite application Select Scanner from the Home Screen if a Scan Module firmware update has been received a Scan Module firmware update message will display proceed to Updating Scan Module Firmware on page 60 lf the Scanner opens normally and no update message is displayed proceed to step 7 Turn the diagnostic tool off then turn it on re boot From the toolbar select Menu gt HELP gt Version Info to confirm the new version number is installed To
31. is ready to use 62 OBD Direct This Home screen option allows you to access Generic OBD II tests without completing a vehicle identification This presents a quick way to check for diagnostic trouble codes DTCs isolate the cause of an illuminated malfunction indicator lamp MIL check monitor status prior to emissions certification testing verify repairs and perform a number of other services that are emissions related OBD Direct is also used for testing OBD II compliant vehicles that are not included in the Scan Module databases OBD Direct is a scan tool function and the Scan Module must be connected to the test vehicle and communicating with the Diagnostic Tool Keep in mind this function provides generic OBD II information only Select Scanner from the Home screen for enhanced OBD II functions Options for the Menu icon on the Toolbar at the base of the screen are the same as those available for the Scanner module Refer to Menu Options on page 16 for details Selecting OBD Direct on the Home screen opens a menu with two options Figure 6 1 Select Mode OBD Diagnose OBD Health Check i Figure 6 1 Sample OBD Direct main menu 63 OBD Direct 6 1 OBD Health Check OBD Health Check The OBD Health Check offers a way to quickly check for and clear generic diagnostic trouble codes DTCs and to check readiness monitors Selecting OBD Health Check will first direct you to connect the correct cable and ada
32. is the active field that displays search results SureTrack Tips and other data that is available for the vehicle The display varies depending upon which Navigation Bar function is active The Main screen also has tabs that allow you to switch between functions Which tabs are avallable depends upon which function is selected on the Navigation Bar Header Bar The Header Bar consists of two rows of options that run across the top of the page The upper row may include e Select Vehicle Change Vehicle icon e Active vehicle description e TSB Recall Campaign icon The lower row may include a series of tabs that allow you to switch between functions and a search field for entering keywords to locate information What is available from the tabs changes depending upon which function is selected on the Navigation Bar Select Vehicle Change Vehicle The Select Vehicle Change Vehicle icon is used to identify the active vehicle to SureTrack Vehicle attributes are selected from a sequence of option lists Make a selection to advance through the lists Once an active vehicle is identified search data is filtered so that only information that applies to the identified vehicle is shown NOTE To ensure a more accurate search it is recommended that you should make a complete vehicle selection by choosing all of the attributes Select the Change Vehicle icon at any time to modify the attributes of the active vehicle Select from the list on the le
33. mS _ 39 z E 12 6 INJ PW B2 mS ST TRIM 1 a po 12 6 v ia O qe 2 fi a 90 Figure 4 9 Sample data graph scales Sweep The Sweep option switches the sweep values displayed below the data graphs on and off Figure 4 10 The dropdown menu closes once a selection is made E Exit SE Custom F Alarms yy Properties ny ce hi a T a Print HO0 S B2 S2 m40 i 755 Min 282 Max 959 Min Sweep 31 TRIM 1 Scale Oo HOS B2 51 mv went A OZ 0Q00 D 0 0 Figure 4 10 Sample data graph sweep Main Body The main body of the screen varies depending on the stage of operation The main body can show vehicle identification selections the main menu test data instructions troubleshooting information controls and other diagnostic information 29 Scanner Function Basic Operation and Navigation Lower Toolbar Whenever communication is established with a vehicle the Scanner continuously records data transmitted by the ECM in the data buffer The toolbar below the main body of the screen contains the icons for navigating the buffered data and other options Table 4 2 Table 4 2 Data buffer toolbar icons Mame ton Desea Snapshot Arms the software to take a snapshot of vehicle data Go To Start Moves to the first frame in the data buffer p Suspends data capture and changes to show the ause Play icon Starts or resumes data capture and changes to show Play the Pause icon Go
34. make sure to do the following e Check the housing wiring and connectors for dirt and damage before and after each use e Inspect the fan filter Replace the filter if it is torn severely dirty or otherwise damaged e Atthe end of each working day clean the housing wiring and connectors with a clean damp cloth IMPORTANT Do not use any abrasive cleansers or automotive chemicals on the Diagnostic Tool Fan Filter Service The fan filter should be periodically replaced to ensure an unrestricted source of cooling air to the Diagnostic Tool Replacement intervals vary depending upon tool use and environment replace as needed P To replace the fan filter 1 Clean off any dirt from the area around the filter 2 Remove the old filter 3 Install the new filter 162 Maintenance Battery Pack Service 16 5 Battery Pack Service Follow all safety guidelines when handling the battery pack A Risk of electric shock e Prior to recycling batteries protect exposed terminals with heavy insulating tape to prevent shorting e Disconnect all test leads and turn Diagnostic Tools off before removing end grips e Do not attempt to disassemble the battery or remove any component projecting from or protecting the battery terminals e Do not expose the Diagnostic Tool or battery pack to rain snow or wet conditions e Do not short circuit the battery pack terminals Electric shock can cause injury AA 16 5 1
35. more HOS B2 51 mv HOS B1 52 mv 894 946 Min 39 Max 903 Min 369 Max 950 l TPSIW HO2S B2 S52 mV El INJ PW B2 mS Figure 4 20 Sample graph view The icons that display on each data graph allow you configure settings for the selected graph only Table 4 3 Data graph icon operations Mame emn ein Select to expand the graph to fill the entire screen Expand Collapse select again to collapse the graph to the standard view Select to open the Graph Properties dialog box Graph Properties which allows you to set triggers for recording a snapshot and to adjust the scale Triggers Triggers establish threshold values an upper limit and a lower limit for recording a data snapshot A snapshot allows you to closely evaluate conditions that caused the triggering event When a snapshot is taken the Scanner captures additional data after the trigger point is detected data collection pauses and the buffered information is automatically saved as a movie This gives you a complete picture of what was happening before the fact what occurred at the trigger point and what happened after the fact Data collection is paused following a trigger event Select the Play icon to resume viewing live data A vertical line now appears on each of the data graphs to indicate the triggering point The trigger line on the parameter that triggered the snapshot is a different color than those on the other graphs T
36. on the toolbar switches the trace details information at the base of the screen as previously in Trace Details on page 91 Cursor Controls The cursor controls include a Show Cursors check box plus a slide control and arrows for moving the cursor position left or right Select Cursors from the toolbar to open the Cursors dialog box Figure 8 27 Cursor 1 Position 1 Cursor 1 controls 2 Cursor 2 controls 3 Show or Hide icon 4 Back icon Figure 8 27 Cursor controls Cursor 1 the top slider and arrows is the left hand cursor on the screen Cursor 2 the lower set of controls is the right hand cursor on the screen Drag the slider or select the arrows to position the cursors Each tap of the stylus moves the cursor incrementally in the direction of the arrow e Select Show to display the cursors the icon changes to Hide e Select Hide to conceal the cursors the icon changes to Show e Select Back to close the dialog box Refresh Controls Selecting the Refresh icon from the Scope Multimeter Toolbar clears the minimum and maximum digital values and updates the viewing screen 106 Scope Multimeter gt Operations File Controls Selecting File from the toolbar opens a dialog box with a menu of save options File Setup Save Files E save Configuration e Save Single Frame Save All Frames g OK Figure 8 28 Sample file setup dialog box e Save Configuration saves the
37. provides answers but you must first ask a question in order to receive an answer Begin using SureTrack by asking a question of the Community Select See Examples in the upper right portion of the screen to view samples of well written questions Figure 14 17 Writing your question Make your question short and cigar fitate os a question Dood Temp grupe ls showing engine is running hot bus the actual coolant temp de mairig have Suined the resistor changed the Hermosas changed the temp sending writ however the problem maing Could this be a gatge problem have amp customer wih cash is showing SERVICE wd SV STEM and check engine light ola poo Tranamirso controller hate la tiia problem Wish A trarimiccdorn monuia oF 4 had TOC solenoid jeha that the LR utemi is used in contoling te angine APRA dferente Can anyone tel me here io tan Check empra light ls on Tach emi wher presa gas Aching details Be descriptive and conce Be derogi incluia the esa an ekpen VAi Peed tO anier yu gietan Ask aria f i gre LO A gria questo Af data ub Uns eed before Armei De conc Kemp yor Get Uyon and to the pami Esper wE appreci te A it you gani Give them tha miigh 16 pai Chats Figure 14 17 Example Question 151 SureTrack Using the SureTrack Website P To ask a Question 1 If not already done select either Select Vehicle or Change Vehicle on the Header Bar and enter the identifying attributes of the vehicle
38. reversed or when an action has been initiated and your confirmation is needed to continue When a user response is not required to continue the message displays briefly before automatically disappearing Warning Messages Warning messages inform you when completing the selected action may result in an irreversible change or loss of data Error Messages Error messages inform you when a system or procedural error has occurred Examples of possible errors include a disconnected cable or a peripheral such as a printer is powered off 4 2 2 Making Selections The Scanner interface is a menu driven program that presents a series of choices one at a time As you select from a menu the next menu in the series displays Each selection narrows the focus and leads to the desired test Use your fingertip or the stylus to make menu selections 21 Scanner Function Basic Operation and Navigation 4 2 3 Scanner Screen Layout The Scanner screens typically include three sections Figure 4 2 A gt Engine gt ENGINE DATA 1 1 _ e Exit a Custom x Alarms pF Properties RA Graph yl e Save dy Print more J gt o TFS gt ol HO2S B1 S1 mV HO2S B2 S1 mV Pal Hoes B1 S2 mV gl El p INJ PW B1 m3 g ST TRIM 1 7186 9 HOFS B2 S2 mV i INJPW B2 mS fo re al ST TRIM 2 A 16 ST TRM AVG1 El A ST TRM AVG2 o a o rai 13 3 12 LT
39. review saved files Most operations are controlled through the toolbar 11 1 Screen Layout Select Data Manager on the Module toolbar to open the file system Use the toolbar at the top of the screen to navigate through the data The folders panel below the toolbar displays the contents of the Windows My Documents folder The information panel on the lower left portion of the screen shows a summary of the saved file when available and the preview panel on the lower right displays an image if the selected file is a graphic 1 e A AN Manager gt C Documents ES Documents ShopStream Screenshots Mm MyData Y up f Open New BE Delete FR Rename QF Save xP Propertias El Camera Folder A CTM Data Folder A Sample Files 5 Scanner Data Folder Ed Scope Multimeter Data Folder A Screenshots Bitmap Viewer 1 Data Manager Toolbar 2 Folders Panel 3 Information Panel 4 Preview Panel Figure 11 1 Sample Data Manager main screen The Data Manager module is used to store sort and review saved files Most operations are controlled through the toolbar 114 Data Manager Table 11 1 Data Manager toolbar icons Mame ten erin 11 1 1 My Data My Data Screen Layout Returns the main screen to the original My Documents view Moves the items displayed in the folders panel up one level in the file structure O
40. saio 151 Entera TIP E AI ana 153 AAN AVENIDA eddie 153 LPT aerea E N a Bahu eRe ead a ik cCeawtetati 153 A 153 viii Contents Chapter 15 ShopStream Update Tool SST cccccccsssssssssseeeeeeeeseeeeseenseeeseeeeeeeesseneeeeensees 154 Basic OPTION ri E A Sd A a 154 Manual DOWMOAG caninas pacien od 156 Installing Software Updates ccooncccconcccononnnnocccononnnoncnonnnanononnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnannnns 158 Installing Software UPA ys ds 159 Chapter 16 MalMtenance ini dali caci n 161 Cleaning the TOUCH Sci a AA E tcs 161 Calibrating the Touch Serenidad iaa caia 161 Cleaning and Inspecting the Diagnostic ToOOl ooccccccoocnnncccnccnconnnnnnncnnncnnnnnnannnononncnnnonancnnnnnos 162 PARNO SST nesgaine E orto 162 Batey Pack Seri Co ad 163 Battery Pack Safety Guidelines cani seaiscberecdbnciwasenceiaeaianbiaisannts 163 Replacing the Batory PACK esea lc 164 DISPOSING OF INE Battery Packs di liiiarbids 164 Battery Pack CallbralOn ara 165 SA ee Na eis lea eel aceite cel et ee 165 OC al MO A o O O 0 A 166 Replacing the Protective Rand Dias ieee tse 166 y Lo y COPIA PO meceecone 167 Using This Manual This manual contains basic operating instructions and is structured in a manner to help you become familiar with your Diagnostic Tool features and perform basic operations The illustrations in this manual are intended as reference only and may not depict actual screen results information functi
41. screen cable and adapter connection instructions are provided The instructions may also include the location of the vehicle DLC Figure 5 5 If required additional connection information can be found in the appropriate vehicle communication software manual for the vehicle Vehicle communication software manuals are available online see the website information at the front of this manual Connect D4 4 Cable Location Under divers side dash y Continue Exit i Figure 5 5 Vehicle connection data cable message For data cable vehicle power connection information see Power Sources on page 8 P To connect the data cable to the vehicle 1 While using the Scanner or OBD II EOBD function follow the on screen instructions for connecting the cable and or any adapters required to the vehicle Figure 5 5 2 Select Continue once the data cable is connected to the vehicle 54 Scan Module Operation Troubleshooting 5 5 Troubleshooting The Scan Module is a wireless communications device that uses Bluetooth technology to transmit vehicle data to the Diagnostic Tool without a physical connection The working range of the transmitter is about 30 feet 9 14 m Scan Module operations can be impacted when signal interference or some other condition disrupts or impairs the wireless communication network These interruptions are usually temporary and easily repaired Indicators of wireless communication interference include e Slo
42. see quick response of decreasing voltage amp change in Engine operation Force mN condition by adding propane through air intake Voltage should increase quickly If sensor response ts slugiish sensor maybe fauby aL contaminated If Engine does not respond amp operating temp OK suspect PCM or ground circuit For RPM 2230 a TK 1 Live data values 2 Hyperlink Figure 4 29 Sample data values within a Troubleshooter tip 4 4 Stopping Communication and Exiting the Scanner The Scanner remains open as long as there is an active communication link with the vehicle You must first stop communication with the vehicle in order to exit from the Scanner function A warning message displays if you attempt to exit from the Scanner while it is communicating with the vehicle ECM NOTE Damage to the vehicle electronic control module ECM may occur if communication is disrupted Make sure the data cable and the USB cable are properly connected at all times during testing Exit all tests before disconnecting the test cable or turning off the tool P To exit Scanner and disconnect from a vehicle When disconnecting the Diagnostic Tool from the vehicle make sure the Scanner software is not communicating with the vehicle 49 Scanner Function Stopping Communication and Exiting the Scanner From a codes or data display screen select the Exit icon on the upper toolbar Figure 4 30 Exit icon The screen goes to the
43. selected e Arrows pointing UP measurement over maximum range e Arrows pointing DOWN measurement under minimum range Voltage measurements also display arrows in place of live values when the voltage exceeds the input rating of the meter Risk of electrical shock AN e Do not exceed voltage limits between inputs as indicated on the rating label e Use extreme caution when working with circuits that have greater than 40 volts AC or 24 volts DC Electrical shock can cause personal injury equipment damage or circuit damage IMPORTANT If arrows are displayed in the live voltage values discontinue circuit testing Correct an out of range condition by selecting a scale setting appropriate for the signal being sampled See Trace Controls on page 97 for more information 8 3 3 Scope and Multimeter Setup The following sections explain how to adjust the scope and multimeter for the specific type of signal being sampled Most of these setup operations are available from the toolbar 96 Scope Multimeter Operations Trace Controls The Traces controls are used to adjust individual characteristics of how the signal is sampled and displayed for each of the four traces P To adjust trace controls la Select Setup from the Scope Multimeter toolbar The Scope Multimeter Preferences dialog box opens Select Traces to open the submenu Select the tab for the trace to be configured from the submenu The traces dialog
44. when Auto Find is selected If Auto Find is selected on the trigger channel it also sets the trigger level halfway between the minimum and maximum value of the sampled signal to provide a stable waveform 10 The baseline position is the zero line of the trace use the slider and arrows to adjust it 11 Select Back to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope Sweep Controls Sweep is the amount of time represented by the screen or the horizontal scale of the display P To adjust Sweep controls 1 Select Setup from the Scope Multimeter toolbar The Scope Multimeter Preferences dialog box opens 2 Select Sweep icon to open the sweep dialog box Figure 8 15 sweep Setup 50 us 100 ps Figure 8 15 Sample Sweep Setup dialog box 3 Choose an option from the list 4 Select Back to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope 98 Scope Multimeter Operations Trigger Controls Triggering allows you to set the scope so that it only begins displaying a trace once predetermined signal conditions or triggers are met The trigger point is indicated by a plus sign on the scope grid The plus sign can be dragged across the grid with the stylus to roughly position it The trigger controls allow you to precisely position the trigger To adjust trigger controls 1 a q Se DS Select Setup from t
45. 1 4 11 5 Saving Files Save amp Exit 13 ENG SPD IGN ADVANCE INJ mS CALC LOAD VEH LOAD MAF g s VEHICLE SPD mph COOLANT TEMP F INTAKE AIR F THROTL POS 02S B1 S2 V 025 B2 S2 V AFS B1 S1 V AFS B2 S1 V SHORT FT 1 LONG FT 1 SHORT FT 2 LONG FT 2 FUEL SYS1 FUEL SYS2 O2FT B1 S2 O2FT B2 S2 AF FT B1 S1 AF FT B2 S1 STARTER SIG P S PRESS SW P S SIGNAL PAs Select All Fi DeselectAll Figure 11 19 Creating a custom parameter list 4 Select Save amp Exit to close the window Only the parameters selected in your custom list are displayed Saving Files As mentioned in the beginning of this section the data and image files in the Data Manager folders are also accessible from the Windows My Documents gt ShopStream folder You may access copy or move the files you save in the ShopStream Diagnostic Suite program from the Windows My Documents gt ShopStream folder at anytime The files may also be transfered to portable USB drives and then transfered to your PC All copy move and save functions are accomplished using standard Windows operations Data files are saved using propriety file extensions and are not viewable on a PC An alternative viewing method can be used to view select data files on a PC see ShopStream Connect on page 131 ShopStream Connect Data files saved on your Diagnostic Tool are designed and intended to be reviewed using the Data Manag
46. 36 14 1 SureTrack Designed to help you improve diagnostic accuracy and reduce repair time SureTrack is a comprehensive source of expert knowledge for professional technicians combining diagnostic experience and detailed parts replacement records SureTrack offers this exclusive list of features e Access to multiple resources through a single intelligent lookup e Verified parts replacement records shows which parts are most frequently replaced to successfully complete repairs for symptoms codes and vehicles similar to the one in your bay e Real Fixes harvested from millions of successful repair orders e Guided Component Tests and waveform library gathered through on vehicle tests for a confident diagnosis e OEM campaign alerts never forget to check for TSBs and recalls again e Up to the minute intelligence based on vehicles in service bays nationwide SureTrack can be accessed in multiple ways e While viewing DTCs in Scanner mode e Selecting the SureTrack icon from the Home screen e Opening the SureTrack website askatech com using a web browser on your Diagnostic Tool or a device with Internet access SureTrack Authorization and Registration SureTrack is included with current Diagnostic Tool system software To use SureTrack you must have the current software upgrade installed on your Diagnostic Tool As a reminder to keep your software current and retain your access to SureTrack software upgrade reminder message
47. 7 2 1 Component Information Vehicle Identification Component Information provides details on specific vehicle components to provide a better understanding the components prior to diagnosis The Component Information screens contain information to assist you with testing The screens are divided in sections to help quickly guide you to the correct information ye E gt Guided Component Tosts gt COMPONENT INFORMATION E Back FUEL INJECTION KNOCK SENSOR COMPONENT INFORMATION Operation This sensor contains a piezo crystal When combustion knock occurs in an engine a distinct noise ts produced The sensor tums vibrations from this noise into an electrical signal The ECU uses the signal to retard ignition timing and to restore normal combustion in the affected engine cylinder The sensor may be supplied with a reference voltage fromthe engine ECU This allows the ECU to monitor continuity of the knock sensor circul Knock sensor detects Engine detonaton When knock occurs sensor sends an AC voltage signal to PCM to retard timing This AG voltage ndes on a 5vdc signal Knock sensor receives Svdc from PCM Sensor then pulls this signal to about 2 5vdc KOEO or KOER with no knock present Location Best tes Location Al neck sensor wire hamess connector Component Location Connector VIEW HARNESS SIDE BACKPROBING KANUCK SENSOR CONNECTOR 3 Ea Di KS REFERENCE SIGNAL O2Z KS SIGNAL RETURN Tech Notes Befor
48. 8 Chevr Malibu 5H 21 Mazda Infiniti Demo Chevr 1 Vehicle History Toolbar lets you manage the vehicle data 2 Main Body lists all open Vehicle History records Figure 10 1 Sample Vehicle History screen 109 Vehicle History Operations Screen Layout 10 1 1 Vehicle History Main Body The main body of the screen lists all of the available Vehicle History items By default items are shown in the order in which they are entered However you can resort them by any of the categories shown as column headings You can also resize the individual columns P To sort Vehicle History items 1 Select a category heading The listed items resort according to the selected category A triangle appears alongside the name of the column that was used for the sort 2 Select the triangle in the heading to reverse the sort order P To resize a Vehicle History column 1 Select the line separating two columns A line with arrowheads appears to show the column is ready for resizing 2 Drag the line left or right to increase or decrease the column width 10 1 2 Vehicle History Toolbar The table below gives brief descriptions of the control icons on the toolbar Table 10 1 Toolbar icons DIN IC esaiton Returns to the previously viewed screen Activate Loads the highlighted vehicle history View Opens the worksheet for the currently highlighted vehicle history Delete Erases the currently highlighted vehicle hi
49. ATURE TEST Back p Setup Data A Cursors Refresh dy Print Meter FUEL INJECTION FUEL SYSTEM INJECTOR SIGNATURE TEST Connect test leads Yellow inject Black knowr IS As load chan Be View Mete pS Lab Scope st gt Injector may t ts Or injector me View Meter Figure 7 9 Sample meter view in a separate window 3 Select the Meter icon a third time to close the separate window and return to the standard view as shown in Figure 7 10 tS gt Guided Component Tests gt SIGNATURE TEST Back yf Setup Data Ar Cursors Refresh A Power Off FUEL INJECTION FUEL SYSTEM INJECTOR SIGNATURE TEST Connect test leads Yellow injector signal Black known good ground AS load changes injector on time will change View Meter Lab Scope should be used to check waveform signature integrity 45 iy 6 Figure 7 10 Sample view meter screen Select Exit from the toolbar to close meter view and return to the Guided Component Test screen Connecting to a Test Vehicle Before performing a test you must connect the meter test leads to the vehicle Certain Guided Component Tests require the use of specific leads Information on specific leads and other connecting information displays in the initial test screen Follow the on screen connection instructions in the test procedure and support sections to connect the test leads Guided Component Test Vehicle Identification Performing a Test Once you co
50. Diagnostic Suite can also be started from the Windows Start menu 3 3 2 Home Screen Layout The Home screen includes the diagnostic suite toolbar and the Windows toolbar The Home screen includes function icons one for each of the primary Diagnostic Tool functions ay gt Home Z Scanner OBD Direct Guided SureTrack Repair Component Multimeter Information 1 N Tests F Vehicle Data System History Manager Settings Horne Desktop Paris Change Veh View Record Hardware Status ag Bs Ba e a4 AM 1 Function Icons 2 Toolbar 3 Windows Toolbar Figure 3 2 Sample Home screen 14 Basic Operation and Navigation Basic Navigation 3 3 3 Function Icons The Function Icons configure the Diagnostic Tool for the type of test to be performed Table 3 1 on page AA15 gives brief descriptions of the available icons which operations are available depends upon the individual configuration of your system Use the stylus or your finger tip to select from the icons Table 3 1 part 1 of 2 OBD Direct r Configures the Diagnostic Tool to operate C as a scan tool See Scanner Function on id aso page 20 Allows you to perform generic OBD II or EOBD system tests without identifying the We specific vehicle See OBD Direct on page 63 Opens a diagnostic database of specific tests for the identified vehicle See Guided Component Test on page 71 Guided Component Test a h Configures the
51. ESTS to open the submenu NOTE More than one selection is available in some instances For example a primary and a secondary tests selection display when ignition tests is selected The submenu shows all the tests available for the selected component choices may include DC voltage test Out of range signal test Resistance test Signature test Frequency test Pulse width test Some tests such as O2S voltage open an additional submenu similar to the one shown in Figure 7 7 when more than one option is available yie T gt Guided Component E gt 07 SENSOR TESTS BENCH TEST IN CAR TEST 02 RESPONSE TEST PCM RESPONSE TEST Figure 7 7 Sample O2S voltage test submenu Guided Component Test Vehicle Identification 3 Select a test option and the test screen displays Figure 7 8 Yi E gt Guided Component Tosts gt SIGNATURE TEST Back FUEL INJECTION FUEL SYSTEM INJECTOR SIGNATURE TEST Connect test leads Yellow injector signal Black known good ground AS load changes injector on time will change View Meter Lab Scope should be used to check waveform signature integrity Injector may be conventional sample shown Figure 7 8 Sample Test screen 4 Gesture scroll to view any additional information 5 Select Back at any time to return to the previous screen Hyperlinks Guided component test screens contain hyperlinks that either take you to another page that contains additional i
52. Freeze frame data includes a snapshot of critical parameter values at the time the DTC set 03 Display Trouble Codes This option displays any stored emission related DTCs reported by the various ECMs The OBD Direct code report is similar to a Scanner module code report and includes the Fix It icon with hyperlinks to SureTrack and Repair Information details See Data Display on page 39 for additional information 04 Clear Emissions Related Data This item is used to clear all emission related diagnostic data such as DTCs freeze frame data and test results from the memory of the selected ECM 68 OBD Direct OBD Diagnose 05 06 07 Display Test param Results This selection opens a submenu of test parameters and test results from various sensors such as the oxygen sensor 025 monitor test results and a record of DTCs detected during the last drive cycle The menu includes e Oxygen Sensor Monitoring 05 e On Board Monitored Systems 06 e DTCs Detected During Last Drive 07 Request Control of On board System 08 This service enables bidirectional control of the ECM so that the Scanner is able to transmit control commands to operate the vehicle system This function is useful in determining how well the ECM responds to a command selecting opens a menu of test choices available on the identified vehicle Options vary by make model and year of the test vehicle Select a test and follow the on screen i
53. GHTING 2006 03 23 only May be caused by water in fuel P5V379000 p5v379000 SERVICE BRAKES HYDRAULIC ANTILOCK 2005 08 29 M0V343000 POV2343000 WHEELHOUSE PLUG INSPECTION 11970 01 01 014159000 14159000 OUTBOARD SEAT BELT INSPECTION 11970 01 01 1034093000 3V094000 AMERICAN TECHNOLOGY INC WIRING HARNESS 1970 01 01 etects a lean fuel condition bank 1 leal _02V253000 NHTSA RECALL BULLETIN _ 1970 01 01 vapor canister and the fuel tank fora OEM CAMPAIGNS Ref Number Mide Pub Date 05089C 08089C SPECIAL COVERAGE ADJUSTMENT ANALOG ONSTAR DEACTIVATION 2008 11 18 lines vapor canister and fuel tank fora hoococ 105068C FRONT WHEEL SPEED SENSOR CORROSION 2008 03 06 1000646 000645 Special Policy Adjustment Electronic Diesel Fuel injection Pump Failure 2007 04 18 Repar Replace 010458 1010453 OnStar Global Positioning System GPS 2006 04 24 an fuel condition The PCM will ilumina banger SPECIAL POLICY ADJUSTMENT SEQUENTIAL CENTRAL PORT FUEL INJECTION SCPI 2003 04 01 FAILURES IN CALIFORNIA ONLY YFS EMISSION EQUIPPED 02039 PRODUCT SAFETY RECALL REARWARD FOLDING HEAD RESTRAINTS PINCH POINT 2002 11 01 TECHNICAL SERVICE BULLETINS TS8s Expand All Collapse All 5 2014 Technical Service Bulletins Vv A Peli Du eae Hart Figure 14 14 7SB Recall Campaign Window Select the Back icon on your web browser to close the TSB Recall Campaign window Navigation Bar The icons on the Navigation are used to access t
54. Indicator Lamp MIL Additional information such as which ECM commanded the MIL on and also the distance traveled while the MIL is on if Supported can also be displayed It is also possible to print the MIL Status Fast Track Troubleshooter Fast Track Troubleshooter is a database containing experience based information of validated real world repair strategies that have been compiled by top notch technicians since 1988 The Troubleshooter system simplifies the diagnosis process as it contains information on virtually all common diagnostic trouble code DTC problems and driveability symptoms for most vehicles covered by the vehicle communication software See Troubleshooter on page 48 for details 01 Display Current Data Use this item to display the current emission related data from the selected electronic control module ECM of the vehicle Displayed data includes analog inputs and outputs digital inputs and outputs and system status information broadcast on the vehicle data stream See Data Display on page 39 for additional information 02 Display Freeze Frame Data This item is used to display freeze fame data for any stored emission related diagnostic trouble codes DTC In most cases the stored frame is the last DTC that occurred Certain DTCs those that have a greater impact on vehicle emission have a higher priority In these cases the highest priority DTC is the one for which the freeze frame records are retained
55. Mercedes C230 272052 Cam and valve sol a 2009 cadillac cts 3 6 liter at idle cam phase sens 2009 vw passat TDI LOAD DYNO 1630 vsm O Ford escape CKP sensor jpg js HONDA ACCORD AT IDLE AND SNAP pids pids a minivan at 70mph pids E Secondary igniton waste spark jpg Information Bitmap Viewer 2009 VW TDI DIRECT INJECTION ON DYNO WITH SPEEDS BETWEEN 16 30MPH AND 25 HP Figure 11 2 Sample open folder showing information 3 To exit the current folder Select My Data on the toolbar to return to the main Data Manager screen Select Up on the toolbar to return to the previous page 116 Data Manager Screen Layout 11 1 3 New The New icon allows you to create a new folder This option is only available when the icon displays in color P To create a new folder l Select the New icon on the toolbar The New Folder Name dialog box opens Figure 11 3 Select the entry field on the dialog box to open the virtual keyboard Type a name for the new folder using the virtual keyboard Select the OK icon to create the new folder and return to the previous page The Cancel icon returns you to the previous page without creating a new folder tam gt Data Manager gt C Documents and Settings VerusUserMy Documents New Folder Name q 4 Figure 11 3 Sample New Folder name dialog box 11 1 4 Delete The Delete icon moves folders or items within folders to the Recycle Bin
56. Moves back one page in the document Page Counter 411128 Shows the current page over the total number of pages in the document a Moves forward one page in the More more Opens a menu of the additional options shown below 132 Help Operations Table 12 1 Help toolbar icons sheet 2 of 2 Using the Help Toolbar om Despi Hide TOC ee Closes the contents and search column so the document fills the screen Opens the contents and search column if they have been hidden Closes the help file and any other open modules and returns you to the Home screen 133 13 1 System Settings Operations Selecting System Settings from the Home screen opens a menu with two options e Paired Devices Paired Devices allows you to check the status and pair wireless devices to the Diagnostic Tool e Shop Information Shop Information allows you to create and edit a personalized header that is included on printed documents Paired Devices The wireless Scan Module makes vehicle data readily available on the Diagnostic Tool while working anywhere on or around the vehicle Before use wireless units must be paired in order to create a communications network between them Information about modules paired to the Diagnostic Tool can be found by selecting System Settings from the Home screen To check the devices paired to your Diagnostic Tool 1 Select System Settings gt Paired Devices The paired devices screen o
57. On Max 0 Min 0 O AuteSeale On Max Figure 4 21 Sample Graph Properties dialog box Select Snapshot on the Data Buffer Toolbar to arm the snapshot The Snapshot icon changes color to indicate it has been armed Figure 4 21 Figure 4 22 Sample armed Snapshot icon 41 Scanner Function 8 9 Scanner Operation Once all of the data is compiled data collection pauses and the information is saved as a movie A confirmation screen displays to let you know the name automatically assigned to the saved file and where to locate it j MIN i 4 AH gt Scanner gt Engine The file is available through DataManager and is located in the Scanner Data Folder File name 2005 Subaru Forester 2014 03 17 19 56 pids Figure 4 23 Sample saved movie confirmation screen Select OK to close the confirmation screen Select the Play icon on the toolbar to resume viewing live data NOTE O Selecting an armed Snapshot icon disarms it Scale Scale adjusts the upper and lower values displayed on the vertical axis of a data graph Two scale modes are available auto scale and manual scale Auto scale which is the default setting automatically adjusts the graph scale based upon the minimum and maximum values transmitted by the ECM Manual scale allows you to set the minimum and maximum values P To manually set the scale on a graph 1 2 SL E Select the Graph Properties icon to open the dialog box for the graph yo
58. Risk of explosion e The Lithium battery is factory replaceable only incorrect replacement or tampering with the battery pack may cause an explosion Explosion can cause death or serious injury Battery Pack Safety Guidelines IMPORTANT The battery pack contains no user serviceable components Tampering with the battery pack terminals or housing will void the product warranty Keep the following in mind when using and handling the battery pack e Do not short circuit battery pack terminals e Do not immerse the Diagnostic Tool or battery pack in water or allow water to enter the Diagnostic Tool or battery pack e Do not crush disassemble or tamper with the battery pack e Do not heat the battery pack to over 100 C 212 F or dispose of it in a fire e Do not expose the battery pack to excessive physical shock or vibration e Keep the battery pack out of reach of children e Do not use a battery pack that appears to have suffered abuse or damage e Charge the battery pack in the appropriate charger only e Do not use a battery charger that has been modified or damaged e Use the battery pack for the specified product only e Store the battery pack in a cool dry well ventilated area NOTE The battery pack should be used within a short period of time about 30 days after charging to prevent loss of capacity due to self discharging If long term storage of the battery pack is necessary it should be stored in a in cool d
59. ShopStream Update Tool SST on page 154 Virtual Keyboard Virtual Keyboard on page 18 17 Basic Operation and Navigation Virtual Keyboard 3 4 Virtual Keyboard The Virtual Keyboard allows you to type characters and key in information to complete form and data entry fields similar to a physical keyboard The Virtual Keyboard is normally running in the Windows background and can be opened by pressing the Virtual Keyboard button on the Diagnostic Tool The program can be accessed as follows e Virtual Keyboard button on the Diagnostic Tool control panel opens the Virtual Keyboard e Virtual Keyboard icon in the Windows system tray opens the Virtual Keyboard menu Menu options include Hide Virtual Keyboard minimizes the keyboard Close Virtual Keyboard closes the Virtual Keyboard program Show Virtual Keyboard displays the keyboard Settings opens the Virtual Keyboard settings window Figure 3 5 About displays the Virtual Keyboard program software version number e Virtual Keyboard program selection from the Windows All Programs or Startup menus starts the Virtual Keyboard program and adds the Virtual Keyboard icon to the Windows system tray NOTE O As an alternative you can connect a USB keyboard to the Diagnostic Tool and use it to key in information Figure 3 3 Virtual Keyboard button and system tray icon 18 Basic Operation and Navigation Wi Fi Setup ESC ro le Js F4 FS
60. TRIM 2 p LT TRM AVGI a a FT CELL 5 E MAF qm Sec e 9 MAP V E OO FT LEARN a O YES MAF Hz a 6526 MAP inHg Ta BARO inHg i CE de 1 Scanner Toolbar 2 Main Body 3 Lower Toolbar Figure 4 2 Scanner screen layout Scanner Toolbar The Scanner toolbar contains a number of icons that allow you to configure the displayed data and to exit The table below provides a brief explanation of the Scanner toolbar icon operations Table 4 1 Scanner toolbar icons sheet 1 of 2 IO Rn Closes the current test and returns you to the menu When available returns to the Back l previously viewed screen Exit Si Allows you to select which parameters H Custom are displayed on the screen E a Allows you to set an alarm on certain Alarms Alarms data parameters when the signal goes E ae above or below the alarm setting 22 Scanner Function Table 4 1 Scanner toolbar icons sheet 2 of 2 II IO Properties Graph View The Scanner toolbar is used to configure certain aspects of the displayed data and to exit The following sections explain how to use the toolbar Custom 5 Properties Scale Basic Operation and Navigation Allows you to adjust the display characteristics for all of the data screens Allows you to simultaneously view up to 16 data graphs at a time Saves a copy of the current frame of data that can be viewed using Dat
61. The screens typically include the following sections Figure 8 11 e Scope Multimeter Toolbar allows you to configure the tool for the type of test and to adjust the settings for each channel or trace e Main Body of the screen displays test results Options on the toolbar let you select how tests display on the screen e Trace Details displays trace settings which can be adjusted or switched through the touch screen e Record Playback Control Toolbar allows you to record and navigate through paused data 89 Scope Multimeter Navigation gt Scope Multimeter gt Lab Scope gt 4 Channel Lab Scope 1 gt LEA ee a a a i TL Bis i Power Off 5 10 ms Prone Bey cursor 1 Cursi z Dena Hequenty TE PP 10 ms 4 gt Fe m O AN 9 0 b gt 53 ei eer 1 Scope Multimeter Toolbar 2 Main Body 3 Trace Details 4 Record Playback Control Toolbar Figure 8 11 Scope Multimeter screen layout Scope Multimeter Toolbar The Scope Multimeter toolbar is used to set up the tool for testing and to configure the settings for each trace The table below gives brief descriptions of the control icons on the toolbar Table 8 4 Scope Multimeter toolbar icons part 1 of 2 Name eon Deer Back Returns to the previously viewed screen Opens a dialog box that allows you to select Setup o personal preferences for viewing and saving data Switches the trace information displayed at th
62. To End Moves to the last frame in the data buffer Erases data in the data buffer Step Back Moves to the previous frame in the data buffer Indicates the data buffer frame currently displayed Step Forward Moves to the next frame in the data buffer Zoom In Increases the magnification by decreasing the sweep of the graph Zoom Out E Decreases the magnification by increasing the sweep of the graph Figure 4 11 Sample data buffer slider 30 Scanner Function Basic Operation and Navigation 4 2 4 Menu Options The Toolbar Menu icon at the base of the screen opens a menu near the top of the display a tE Exit S Custom F Alarms gf Properties P C DEE E MLS DTG CouNT Safety Information oO 7 Fil BARO Hz Tools e ECT V 4 S FUEL STATUS rs Oli Chenu C C O Figure 4 12 Sample Scanner Menu icon options The following Menu options are available e Safety Information opens the Important Safety Instructions document e File allows you to print or save the data being viewed e Tools allows you to perform certain maintenance operations and adjust tool settings e Help allows you to view supporting documentation File Use to print or save a copy of the data currently being viewed Menu options include e Save opens a submenu with these options Screenshot saves a graphic image of the current screen Collected Data saves a recording of all the data currently in the buffer plus the n
63. a Manager Opens a standard Windows Print dialog box for saving a print copy of the current frame of data Opens a dropdown menu of the additional options shown below Switches the scale values displayed along the left hand side of the graphs on and off Switches the sweep values displayed at the base of the graphs on and off The Custom icon on the Scanner Toolbar is used to determine which specific parameters display Minimizing the number of parameters on the data list allows you to focus on any suspicious or symptom specific data parameters You can add or remove most parameters from the list Any parameter that has a lock icon next to it cannot be removed from the list IMPORTANT Limiting the number of parameters that display allows for a faster refresh rate of the data A smaller data lists also reduces the amount of memory used for saved files P To create a custom data list 1 Select Custom on the Scanner Toolbar The parameter selection dialog box with all of the parameters selected opens Figure 4 3 2 Select the Deselect All icon to clear the highlights from the screen 23 Scanner Function Basic Operation and Navigation 3 Create a custom data list by selecting the parameters to be included Highlighting indicates a parameter that displays parameters that are not highlighted do not display a Troubleshooter gt Component Menu gt ENGINE DATA 1 E Aiar rf Proper ine ee E TPS H025 B1 S1 mv HO2S
64. a Use the stylus or your finger tip to activate the icons A position counter in the toolbar displays a numerical value of where the current screen is in relation to the entire recorded file Use the toolbar icons Table 8 5 to navigate the data Table 8 5 Data buffer toolbar icons Name lon Description Arms the software to take a snapshot of the sampled Snapshot data Step Back Moves to the previous point in the recorded data Back 1 Frame Moves to the previous frame in the recorded buffer Stops recording data Begins recording data Play Recording Plays the data recording in a continuous loop at actual speed Moves to the next frame in the recorded buffer Step Forward Moves to the next point in the recorded buffer In record mode indicates how much data is collected In playback mode shows the position of the buffered data currently displayed as minutes seconds milliseconds of elapsed time Expands and collapses the Trace Detail area on the Touch and Grow a display screen to allow for easier finger tip control Zoom Increase or decrease the magnification of the graph 93 Forward 1 Frame Position Indicator Scope Multimeter Operations Use the slider in the middle of the toolbar to quickly move through paused data O O 0 00 02 321 lt d Q m a E SEE a Figure 8 13 Sample data buffer slider 8 2 2 Making Selections Most selections for setting up and operating the scope are made using the stylus
65. activate your SureTrack access that comes with your new software upgrade see SureTrack on page 137 160 Maintenance This section covers how to care for your Diagnostic Tool 16 1 Cleaning the Touch Screen The touch screen can be cleaned with a soft cloth and alcohol or a mild window cleaner IMPORTANT Do not use any abrasive cleansers or automotive chemicals on the touch screen 16 2 Calibrating the Touch Screen The sensitivity and accuracy of the touch screen should be calibrated before you begin using your Diagnostic Tool Adjustments can be made to the touch screen calibration to maintain your personal settings The touch screen can also be set to recognize the stylus being held in place for five seconds as a right click of a mouse Both procedures are explained below P To calibrate the touch screen 1 From the Windows toolbar select Start gt All Programs gt Hampshire TSHARC Control Panel to open the touch screen dialog box Figure 16 1 Hampshire SHARL Control Panel Raw 6 Dcs Screen Selecion Calbraon Cick Seftings Touch Seftings Capactire Touch for cick the calibration bane bo calbralo iha louch pergen Adarnkag ccett it Reoued Contras Tea Configura he calbuston ioe Tasi touch sotan calibration and alisat Figure 16 1 Sample Hampshire TSHARC Control Panel window 2 Select the Calibration tab 3 Select Configure to open the Calibration Options dialog b
66. agnostic Tool and the vehicles electronic control module cannot communicate with each other for some reason The following conditions cause a no communication message to display e The Scan Module is unable to establish a communication link with the vehicle e You selected a system for testing that the vehicle is not equipped with such as ABS e There is a loose connection e There is a blown vehicle fuse e There is a wiring fault on the vehicle or in the data cable or adapter e There is a circuit fault in the data cable Personality Key or adapter e Incorrect vehicle identification was entered Refer to the Vehicle Communication Software manuals for manufacturer specific problems 36 Scanner Function Scanner Operation Scan Module Connection wireless version The Scan Module is a wireless device that is connected using the vehicle data cable to the vehicle and transmits vehicle data to the Diagnostic Tool To use the Scanner function the Scan Module must be paired with the Diagnostic Tool If the Scanner tries to communicate with the vehicle and the Scan Module is not connected to the vehicle a Connect Data Cable confirmation screen will display For Scan Module connection and operation information see Pairing The Scan Module on page 52 4 3 3 Vehicle System and Test Selection P Selecting a vehicle system 1 After the vehicle has been identified a list of available systems for testing displays Figure 4 17
67. airing The Scan Module on page 52 13 2 Shop Information This option allows you to add personalized shop information that can be included on printed data files Selecting opens a form that can be filled in using the virtual keyboard Select OK when the form is complete and the information is saved P To add Shop Information 1 From the Home screen select System Settings 2 From the System Settings menu select Shop Information The Shop Information dialog box opens Figure 13 2 135 System Settings Operations ras gt System Settings gt Shop Information gt OK 2 Cancel Shop Name Shop Address City State Zip Shop Phone Shop Fax Slogan Comment Manager Name Manager Title Email Web Page Figure 13 2 Sample Shop Information dialog box DEL Ga m ALT d CTRL A A e Shop Information x Ae e 4 3 Select within any of the information fields and the virtual keyboard opens 4 Use the virtual keyboard to fill in the Shop Information form As an alternative you can connect a USB keyboard to a USB jack on the Diagnostic Tool and use it to enter information into the form 5 Close the virtual keyboard and review the information once all the fields have been filled in 6 Select OK from the toolbar to save the Shop Information or Cancel to close the Shop Information dialog box without saving The Shop Information screen closes and the screen returns to the System Settings menu 1
68. and precautions Contact Information North America Websites Snap on Diagnostics and Information e http diagnostics snapon com Software Subscription Learn how to always have the latest diagnostic software on your Diagnostic Tool e http diagnostics snapon com theprogram Training and Support by platform Find specific support and training information for your Diagnostic Tool e http diagnostics snapon com cc htm Forums and Training all platforms Watch free instructional product videos Connect with and share your Diagnostic Tool questions ideas and success stories e http diagnostics snapon com ForumsandTraining htm Manuals Technical Documentation all platforms The information in this manual is periodically revised to ensure the latest information is included Download the latest version of this manual and other related documentation at e http diagnostics snapon com usermanuals Phone E mail Technical Assistance 1 800 424 7226 diagnostics _support snapon com For technical assistance in all other markets contact your selling agent ii EAZ0061B46F Rev A 15 A 15 NA Regulatory Information C This product has been tested to the requirements of CAN CSA C22 2 No 61010 1 second edition including Amendment 1 or a later version of the same standard incorporating the same level of testing requirements Safety Information READ ALL INSTRUCTIONS For your own safety the safety of others and to preve
69. and the scope toolbar The cursor lines the trace zero line and the trigger point indicator can be repositioned by selecting and dragging them in the main body of the screen There are two basic types of controls on the toolbar e Switches e Dialog boxes A Switch changes states when selected Changes happen immediately as the selection is made A dialog box opens as a separate window on the screen and typically includes a number of choices Changes happen immediately however the dialog box must be closed to return to the main window and continue Make a selection to close the dialog box 8 3 Operations This section describes configuring the scope or meter and performing tests Selecting View Meter from a Guided Component Test or Scanner screen saves time by automatically configuring the scope or meter 8 3 1 Starting the Scope and Multimeter Use the following procedure to set up the scope multimeter for performing tests P To start the scope multimeter 1 Select the Scope Multimeter icon on the Home screen The Scope Multimeter main menu a list of setup options displays Lab Scope Ignition Scope Graphing Meter Digital Multimeter Presets 2 Select the correct main menu option for the tests to be performed A submenu of scope or meter configuration displays see below for additional information 3 Select the correct configuration for the tests to be performed The Scope Multimeter displays configured for th
70. ange of the Scan Module will automatically restore itself when the Diagnostic Tool is brought closer to the Scan Module The Scan Module will sound an audible tone when the signal is lost 5 5 3 Checking Hardware Status Verifying the Hardware Status is always the first step in troubleshooting a wireless connection Issue 55 Scan Module Operation Troubleshooting The Hardware Status indicators in the lower right corner of the Home screen provide a quick reference to wireless operations The background color of the status indicator icon represents the condition of the wireless connectivity to that device Icon status is shown in the table below Hardware Background a 7 Pair the Scan Module to the Diagnostic Tool y Not Paired See Pairing The Scan Module on page 52 for instructions You may have moved out of range Move the Diagnostic Tool closer to the Scan Module to reestablish communications If connectivity is not restored perform the Recovery Procedure on page 57 Paired but Not Communicating Hardware status is good and Bluetooth should be functional Verify that the green Bluetooth LED on the front of the Scan Module is flashing If there is no connectivity perform the Recovery Procedure on page 57 Paired and Communicating The three light emitting diodes LEDs on the faceplate of the Scan Module let you know ata glance whether or not there is an active connection between the two modules The two green LEDs V
71. aphs and Individual Properties apply to the selected graph only Properties M Shared Graph Properties T Show Grid Lines Display ltem raph Background Plot Anes Grid Lines Cursor Sweep M Individual Properties Data ltem Engine Speed RPM M Auto Scale Figure 11 12 Properties dialog box 124 Data Manager Scanner DataViewer Operation Properties dialog box selections include Grid Lines when selected a line displays at each major division of the graphs Display ltem use to view the display color of the listed items Highlight an item and the current color appears in the Color box Change use to change the color of the highlighted item select to open a color palate Sweep use to adjust the number of data frames that appear on the screen zoom in or out highlight and type in the desired number Reset Colors use to restore the default color settings Data Item use this pulldown menu to select individual graphs for modification Auto Scale minimum and maximum Y axis values automatically adjust to the signal when the box is checked uncheck the box if you want to custom set the values Y Axis Range use to type desired minimum from and maximum to values in the selection boxes This field is only active when Auto Scale is deselected OK applies the changes and closes the properties dialog box Cancel closes the properties dialog box without maki
72. automatic software installation Applies only for SST program updates The default setting is on box checked Set the hourly interval for the SST to check for software updates choose number 2 to 168 Applies to SST program updates and diagnostic tool software upgrades updates The default interval is 4 hours E ShopStream Up date Tool Settings gt Shopstream Update Tool Y Every 4 Hours E Save 3 Close Figure 15 2 e About displays the SST program software version number e Exit closes the SST program 155 ShopStream Update Tool SST Manual Download 15 2 Manual Download This section describes the basic procedures for manually downloading software updates and upgrades Normally the SST will automatically detect and download software If necessary use the following procedure to manually check for and download software NOTE Software Subscription Customers Only It is recommend that you download software upgrades when not actively using the diagnostic tool Download times will vary as they are dependent on the file size of the upgrade some upgrades may exceed 3Gb and your connection speed It is suggested that you start the download at the end of your day and let it run overnight For software upgrade installation instructions see Installing Software Upgrades on page 159 P To manually download software 1 Select the SST icon in the system tray to open the menu Figure 15 3 Check Fo
73. ay ignition patterns Inductive RPM Pickup Adapter optional Figure 8 9 nductive RPM Pickup adapter The optional Inductive RPM Pickup adapter Figure 8 9 connects to the scope auxiliary jack of the Diagnostic Tool with a DB9F plug It can be used to trigger a waveform or display RPM With the Ignition Scope the RPM Pickup connects to cylinder number one to establish the firing order 87 Scope Multimeter Getting Started Low Amp Current Probe optional The optional Low Amp Current Probe provides accurate and reliable non intrusive testing of ignition coils fuel injectors fuel pumps relays electric motors and parasitic draw The optional Low Amp Current Probe measures current from 10 mA to 60 Amps Figure 8 10 Low Amp Current Probe 8 1 3 Menu Icon Options Scope Multimeter The Menu icon on the Toolbar at the base of the screen opens a menu with the following options e Safety Information opens the Important Safety Instructions document e File allows you to print or save the data or meter setup being viewed e Setup allows you to adjust certain tool settings once a test has been selected e Help allows you to view supporting documentation File Use to print or save a copy of the data currently being viewed Selecting opens a submenu e Save Multimeter opens an additional submenu with these options Save Configuration saves the current screen setup as a preset for quick access Save Single Frame
74. box If you select Cancel and choose to re start the download again the download will start from the beginning 4 Once the download completes it must be installed See the applicable instructions for Installing Software Updates on page 158 or Installing Software Upgrades on page 159 For SST program updates only if you have the Automatic Update setting on the update will be installed automatically See Automatic Update setting in Basic Operation on page 154 for additional information If you have the Automatic Update setting off the SST program must be manually installed See Installing Software Updates on page 158 NOTE If the Internet connection is interrupted during a download the download is suspended and a network unavailable message displays The message disappears and the download resumes automatically once the Internet connection is restored 157 ShopStream Update Tool SST Installing Software Updates 15 3 gt Installing Software Updates When a software update is ready for installation an installation update message will appear Figure 15 6 You can select the message or the SST icon from the system tray at anytime to start the software update installation process y ShopStream Update Tool Critical update available Click here to install 6 cad ma 8 07 pm I Figure 15 6 Typical update installation message NOTE Before installing a software update have your Scan Modul
75. box displays Figure 8 14 a gt Trace 1 Trace 2 Trace 3 Trace 4 Trace 1 Setup Trace 1 Display i l Displayed Inverted 5 l Coupling Ac N 6 7 Auto Find 8 3 1 Trace tabs 2 Trace Probe icon 3 Trace Scale icon 4 Trace characteristics check boxes 5 Baseline position 6 Auto Find icon 7 Back icon 8 Exit icon Figure 8 14 Traces dialog box Select the Trace Probe icon to open the menu Highlight a probe on the list and select OK to close the window Select the Trace Scale icon to adjust the vertical scale of the display A dropdown menu opens menu options vary depending upon which test lead is selected Select a trace scale option then close the window Select or deselect the trace characteristic items as needed Displayed this trace is on screen when checked and not visible when not checked Inverted signal polarity is reversed when checked normal when not checked 97 Scope Multimeter Operations Coupling AC check when sampling an AC signal uncheck for DC signals Peak Detect use when trying to capture a fast event or signal glitch Filter use when radio frequency interference RFI may be disrupting the signal 9 The scope samples the signal and internally calculates the best way to display it when Auto Find is selected A scale and the vertical position for the zero line of the trace that allows the whole waveform to fit on the screen is established
76. ce Clear Fassed Last Test Failed History Yes MIL or Service Required Yes Figure 4 27 Sample DTC status report 5 Select Exit to return to the DTC status entry screen 6 Select Exit again to return to the Codes menu 45 Scanner Function Scanner Operation 4 3 4 Functional Tests The Functional Tests selection is used to access vehicle specific subsystem and guided component tests Available tests vary by manufacturer year and model and only the available tests display in the menu There are four general types of functional test operations e Information Tests are read only tests like selecting VIN from a Functional Tests menu to display the VIN of the identified vehicle e Toggle Tests switch a component such as a solenoid relay or switch between two operating states e Variable Control Tests command a certain value for a system or component such as varying the spark timing in 1 increments or the EGR valve duty cycle in 10 increments e Reset Tests reset the adaptive or learned values that are stored in the electronic control module Selecting Functional Tests opens a menu of test options that varies by make and model Selecting a menu option either activates the test or opens a submenu of additional choices Follow all screen instructions while performing tests How and what information is presented on the screen varies according to the type of test being performed IMPORTANT Do not enter any
77. code see SureTrack Log In on page 139 14 1 2 SureTrack Account Registration If you are a new member do not have an existing Sure Track account you will need to complete the online registration form before you can use SureTrack Use the following procedure to register If you have an existing SureTrack account see SureTrack Log In on page 139 1 Navigate to the SureTrack website Login page using one of the following procedures Select the SureTrack icon from the Home screen of your Diagnostic Tool and enter your vehicle information or Open the SureTrack website using your web browser see Using the Sure Track Website on page 145 2 From the SureTrack website Login page select the Join Now icon Figure 14 2 on the right side of the screen to open the registration form Figure 14 3 a 0 loge Tabular Display ope mean i nerd Remeras he Suaigmitorwarnd Invree aD display OJITOS TUNE SIMAO wan the most frequently replaced pans and me most common fh See the answers you need at a glance so you get te fast rg VA diagnosis and repair E SureTrack Pulse 4 New To SureTrack Popri moerid a DUETO about a 1994 Toya Carry LE 22 furthers ateweurd a quetion al a 994 Toyota Cary LE 22 Wo Havo Latest Fixes vo VINTWER EENEN Y GATOS shout a 2005 Cheyule FT Crsser CT 24 Race 19 feed a 2019 RAM 3500 HD Big Horn 6 7 with tds proble How to moet r Theat fing asked a quesion about a 1994 Toyota Carry LE 22
78. connection message will display Figure 6 4 Inti gt Scanner gt System Menu e Continue Figure 6 4 Sample generic connection message 66 OBD Direct OBD Diagnose 2 Connect the Scan Module to the test vehicle as instructed using the correct data cable and adapter 3 Select Continue A message showing ECM information displays Figure 6 5 i Sia gt Scanner gt OBD Direct Number Of Detected ECU s 1 Active Protocol SAE 1850 WEA ID 511 Engine Controller Figure 6 5 Sample communication message 4 Select Continue and a menu of available tests displays Figure 6 6 bart gt Scanner gt OBD Direct Back Select Service Readiness Monitors MIL Status Fast Track Troubleshooter 01 Display Current Data 02 Display Freeze Frame Data 03 Display Trouble Codes 04 Clear Emissions Related Data 05 06 07 Display Test Param Results 08 Request Control On Board System 309 Read Vehicle Identification 09 In Use Performance Tracking Figure 6 6 Sample Start Communication menu 5 Select atest to continue 67 OBD Direct OBD Diagnose Readiness Monitors Use this menu item to check the status of the monitored system If a monitored system is not supported it is not displayed Scroll to view the entire list of Readiness Monitors to ensure that all tests are complete MIL Status This item is used to check the current condition of the Malfunction
79. cons available on the toolbar gt Vehicle History f Activate fj Delete A gf Print Vehicle Title 2008 FORD FOCUS Technician Notes OdometerMileage i First Mame Technician Last Name Vehicle Color License Status hal PostCode Welch iD Year Submodel Make Engine Other Vehicle ID Model Figure 10 2 Sample vehicle history worksheet 111 Vehicle History Operations Screen Layout NOTE O The virtual keyboard automatically opens the first time you select within one of the data fields 3 Use the virtual keyboard to enter information in the data fields 4 Select Save amp Close on the toolbar to save the changes you made and return to the Vehicle History screen Use the Back icon on the toolbar to return to the Vehicle History screen without saving the changes you made Delete Use the Delete icon to remove unwanted items from the Vehicle History list Simply highlight the item to remove then select Delete Search selecting Search opens a dialog box that allows you to search Vehicle History items by category You can search for data in the following categories Year Make Model Color Customer License State Technician P To search 1 Select Search on the Vehicle History toolbar to open the search window 2 Select within the text field of the search window to open the virtual keyboard Figure 10 3 Search View ins DEL jeno rs
80. current setup values as a preset e Save Single Frame saves the data currently on the screen only e Save All Frames saves the current screen plus all the data stored in the buffer To save a file or configuration 1 Select File from the toolbar 2 Select a save option from the dialog box The Save As dialog box and the virtual keyboard open 3 Use the keyboard to name the file to be saved then either select the Save icon or select return on the keyboard Figure 8 29 A configuration description dialog box opens NOTE The description entered here is what displays in the information panel of the Data Manager 4 Use the keyboard to enter a description of the file to be saved 5 Select the OK icon or select return on the keyboard 6 Select OK to close the file setup dialog box Once a configuration is saved it becomes available as a preset Files are saved to the Scope Multimeter Data Folder and can be retrieved through the Data Manager Print Controls Selecting Print from the toolbar opens a standard Windows Print dialog box set up to print the current screen A printer must be connected and setup on the Diagnostic Tool If not the Add Printer Wizard opens and guides you through the procedure Select from the menus as needed 107 Repair Information Operations After using the Scanner Guided Component Test and Scope Multimeter to diagnose and locate the source of a problem select Repair Information on the H
81. cury psi pounds per square inch Selecting Units opens the Setup dialog box The selected radio knobs on the Setup dialog box show which settings are active Figure 8 24 Units Snapshot Ignition Vacuum inHg mmHg O kPa Pressure psi O bar O kPa kg em2 Temperalure E 7 e Back Back Exit ext O Figure 8 24 Sample Setup Units dialog box Snapshot The Snapshot tab of the Setup dialog box opens a window that allows you to select how much data is captured after a snapshot is triggered Figure 8 25 Available selections which range from ten to ninety percent in ten percent increments are shown as icons with the current setting highlighted Select a icon then select OK to close the dialog box Units Snapshot ignition After Trigger 1 Back eu Figure 8 25 Sample Snapshot dialog box Refer to Trigger Controls on page 99 for information on how to setup a trigger 104 Scope Multimeter Operations Ignition The Ignition tab of the Setup dialog box is used to configure the scope for displaying secondary ignition patterns There are two main selection fields Type and Cylinders and two fields that vary depending upon the type of ignition system selected in dialog box Figure 8 26 pa Units Snapshot lamiion Type Firing Order Standard O Waste Spark 123456 gt Direct O Other Number 1 Trigger Cylinders 3 Coil 6 Plug Description Connect 1 Trigger lead to cy
82. d Component Test Vehicle Identification 7 1 1 Menu Icon Options Guided Component Test Selecting the Toolbar Menu icon at the base of the screen offers the following options e Safety Information opens the Important Safety Instructions document See Safety Information on page iv for additional information e File allows you to print or save the data being viewed e Top Level Menus allows you to access supplemental information and training programs e Help allows you to view supporting documentation See Help Operations on page 132 for additional information File Selecting File opens a menu of print options e Print Article selecting has one of two results Ifa printer is connected the file is sent to the printer Ifa printer is not connected the article is saved as a xps file which can be retrieved moved or copied and printed at a later time e Print Preview opens a representation of what the printed file will look like e Page Setup allows you to adjust margins and paper orientation Top Level Menus Selecting Top Level Menus opens a list of the following options e Features Benefits e Power User Tests e How To Features Benefits Selecting Features Benefits opens a menu page that includes e 5 MINUTE WALK THRU WITH DEMO BOARD explains how to use the optional demonstration board to generate sample signals e Features amp Benefits provides descriptions and a brief overview of meter funct
83. d icon allows you to paste the information to a document or e mail About Scanner This option opens a dialog box that shows the software version and other Scanner module details A Copy to Clipboard icon allows you to paste the information to a document or e mail 33 Scanner Function 4 3 Scanner Operation The Scanner function has two main operation features 1 2 3 4 O Scanner Operation Scanner allows communication with the vehicle ECMs to review DTCs view parameter data and perform functional tests Fast Track Troubleshooter provides access to troubleshooting information from a database of experienced based information developed by master technicians Basic Scanner Operation Steps Open Scanner Select Scanner on the Home screen Identify the vehicle ldentify the test vehicle by selecting from the menu options Connect the data cable to the vehicle Follow the on screen connection instructions to connect to the test vehicle Select a system Select the system to be tested from the systems menu Select a test Select the desired test 4 3 1 Vehicle Identification The Scanner communicates with the ECMs of the test vehicle and provides vehicle specific data and test results Vehicle identification is the initial step in using the Scanner function Once vehicle identification information is entered it is saved in Vehicle History and can be selected again for later use to save time when testing t
84. d systems Expert Subscriptions allows you to share your knowledge by alerting you when there is a question related to an indicated area of your expertise Communication use to configure what type of information from the community will be e mailed to you 14 5 8 Support Selecting Support opens a message box to report problems with the website and to make general suggestions The SureTrack customer support phone number is also listed 153 19 1 ShopStream Update Tool SST The ShopStream Update Tool SST is a maintenance program that automatically keeps your diagnostic software up to date The following terms are used in this section and throughout this manual as described below e Software Upgrade a new diagnostic software version Software upgrades include new and enhanced coverage and features for subscribed Snap on diagnostic tools e Software Update a service release update for a existing diagnostic software version For clarity throughout this document the term software update s will be used to collectively describe software updates upgrades and SST program updates using the SST except where noted The ShopStream Update Tool program downloads and installs e Diagnostic software upgrades subscribed tools only e Diagnostic software updates e SST program updates When connected to the Internet the SST automatically checks for new software updates This automatic check also occurs every time
85. dicates that based on 41 repairs intake airflow sensor replacement involving vehicles with up to 200k miles approximately 33 of the repairs occurred at 125k miles For additional information see Common Replaced Parts Graph on page 141 E gt Scanner gt Engine gt Codes Sure Track Back y Print ra iJ ommon Replaced Parts Based on 41 Repairs A A wee OOOO CN N Ic lt Aow Sensor Ra al P0101 Mass Air Flow Circuit Out of Range 147 Fix It All P0102 Mass Air Flow Circuit Signal Low l ALP Po103 Mass Air Flow Circuit Signal High 19 Fix It gt q A a n y AAA J gt de i 001 Demonstration Tahoe WD Demo i j Figure 14 6 Common Replaced Parts Graph 1 Common Replaced Part Graph icon toggles Common Replaced Parts graph display on off 2 Common Replaced Part Graph 3 Fix It icon opens Dashboard Feature Information 141 SureTrack Using SureTrack in Scanner Mode 14 3 2 Dashboard Feature Information Dashboard Feature Information includes Detailed DTC Information Related Tips Real Fixes and Repair Information Sure Track will display detailed information about the current DTC describing code setting conditions possible symptoms system operation and possible solutions Figure 14 7 In addition other reference links may be provided such as sc
86. displays the results Figure 5 2 EFA gt System Settings gt Paired Devices E Back l Refresh One or More Devices Have Been Discovered Please make a selection VERUS SCOPE Figure 5 2 Sample Scan Module selection NOTE Search results include all compatible wireless devices detected and may include multiple Scan Modules if you are in a shop environment where more than one unit is powered on Available module listings include a partial serial number Make sure the screen listing matches the last six digits of the serial number of your Scan Module before continuing 6 Select the Scan Module you wish to connect from the results list 52 Scan Module Operation Checking Scan Module Paired Status A search in progress message displays during the pairing procedure Figure 5 3 the Paired Devices screen Figure 5 4 displays once the procedure completes EFA gt System Settings gt Paired Devices Bach Pairing with the New Device One Moment Please Figure 5 3 Sample pairing in progress message 7 Select the Home icon on the Toolbar 8 Disconnect the data cable from the vehicle The Scan Module and Diagnostic Tool are now paired for wireless communication and should automatically recognize each other when both are powered up 5 3 Checking Scan Module Paired Status P To check if the Scan Module is paired to your Diagnostic Tool 1 Select System Settings gt Paired Devices The paired devices scre
87. e Firmware on page 60 lf the Scanner opens normally and no update message is displayed proceed to step 7 7 Turn the diagnostic tool off then turn it on re boot 8 From the toolbar select Menu gt HELP gt Version Info to confirm the new version number is installed en 15 4 Installing Software Upgrades gt This section is ONLY applicable if you are currently in the software subscription program NOTE It is recommended that you perform software upgrade installations Monday Friday during business hours to ensure customer care representatives are available for support The installation will take approximately 30 minutes If the installation is interrupted Contact Snap on Diagnostics Customer Care for assistance See the Snap on contact information at the front of this manual NOTE Before installing a software upgrade have your Scan Module and USB cable available The software upgrade may include firmware updates that need to be installed to the Scan Module To install a software upgrade 1 Select the software upgrade available message Figure 15 8 or the SST icon from the system tray i ShopStream Update Tool a Critical update available Click here to install 6 e 3O SS 8 s 07 em Figure 15 8 Typical upgrade installation message 159 ShopStream Update Tool SST Installing Software Upgrades 2 An upgrade installation window will display Figure 15 9 The following update
88. e Using the Sure Track Website on page 145 2 From the SureTrack website Login page enter your username and password Figure 14 4 3 Optional Select the Remember Me check box to save your login information and stay continually logged in to SureTrack Figure 14 4 139 SureTrack Tabular Display Sumignitorwand tnree tad display organizes results saning wan the most frequently replaced pans and me most common fb See the answers you need at a glance so you get the fast route to a SureTrack Log In New To SureTrack Dom have a SureTeack account No problem sgn up mens te jom the Sure Tract BANCA eC Ec Coty A Oy Lanes a Sew MARAR tO LGA up fo get COLL TO ALEOMOtwe MOM VAONA and the Sure Trace automotive technican COMPA diagnosis and repair SureTrack Pulse KS Popri erewered a quesoen about 2 1994 Toya Corry LE 22 furthers sd a question steer a 1994 Toyots Camry LE 22 Sawer OMENI 8 DATOS about Y 2005 Cryer FT Crase GT 24 We Have Answers Latest Fixes View More fixing eked a querion about a 1994 Toyota Carry LE 22 Rare 19 feed a 201 RAM 3500 HD Gig Horn 6 7 with this matsen How to reset Code Tipe 6764 955 Arm Theat e DOMMES arewered a QON about a 2001 Hyuna Sarka Fe 27 Common Proteems 0 1 Syrom Tes 069 154 Latest Questions View Mowe adamwen anowered a Question shout a 1999 Leas LY 470 47 Tests And Procedures 630 340 z Mera ANSVENES amp GIETAN AOL a 2004 Crrywer PT Crumer GT 24 Time Saver 22418 MEG ashes a
89. e and USB cable available The software update may include Scan Module firmware updates that need to be installed To install a software update 1 Select the software update available message Figure 15 6 or the SST icon from the system tray A software update installation window will display Figure 15 7 0 ShopStream Update Tool ci S The following updates have been downloaded successfully 111 25R1 New features and bug fixes for 11 2 mM Install Now Install Later Figure 15 7 Typical update installation window 2 Select an installation option to continue Install Now starts the software update installation Proceed to step 3 Install Later closes the message The message will reappear at a later time as a reminder 158 ShopStream Update Tool SST Installing Software Upgrades NOTE If Install Later is chosen you can select the SST icon from the system tray to restart the installation at anytime 3 Close the ShopStream Diagnostic Suite application The ShopStream Diagnostic Suite should remain closed until the software installation has completed 4 Follow the on screen instructions to complete the installation After the installation is complete open the ShopStream Diagnostic Suite application 6 Select Scanner from the Home Screen If a Scan Module firmware update has been received a Scan Module firmware update message will display Proceed to Updating Scan Modul
90. e base Data of the screen between three available states Opens a dialog box that allows you to switch cursors Cursors A7 Cursors AS a on and off and to reposition them on the screen u Refresh Updates data on the viewing screen 90 Scope Multimeter Navigation Table 8 4 Scope Multimeter toolbar icons part 2 of 2 E E File fl File Opens a dialog box that allows you to select options fl File for saving data l Opens a dialog box that allows you to configure and Print Print print data Switches the Scope Multimeter off This retains the iy settings and reduces battery drain when switching to Owe X Power Off a different module The Play and Record icons on the Playback toolbar switch the meter back on Main Body of the Screen The main body of the screen varies depending on what display options have been selected Up to four traces along with digital readouts of current signal values signal status and triggering conditions can be displayed simultaneously on the main body of the screen Adjustments to the display are made through the scope toolbar as explained above Each trace is displayed as voltage over time on a standard oscilloscope screen Voltage level is x axis of the Ch 99 recorded on the vertical or y axis and time is presented on the horizontal or screen Values are shown for each graduation on the scales When using pressure transducers the pressure being sensed i
91. e selected radio knob on the Units dialog box shows which setting is active Use a finger or the stylus to switch between settings Figure 8 23 Display Layout Units Trace Selup 5 Full Scale O Per Division Display Settings Full Scale 3 Per Division Back jext Figure 8 23 Sample View Units dialog box Setup Controls Basic tool settings are adjusted here To adjust setup controls 1 Select Setup from the Scope Multimeter toolbar The Scope Multimeter Preferences dialog box opens 2 Select Setup from the dialog box A submenu of options displays Units use to set how measurement values display US standard or metric Snapshot use to adjust the percentage of data captured following a trigger event Ignition use to configure the optional ignition scope for the test vehicle Selecting from the submenu opens a dialog box for that item Dialog box options for each item are discussed in the following sections 3 Make dialog box selections as needed 4 Select Back to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope Unit Setup The units of measurement can be changed between US standard or metric units of measure for pressure and vacuum readings The table below shows available unit values Abbreviation par 103 Scope Multimeter Operations Abbreviation kg cm2 kilograms per centimeter squared kPa kilopascal millimeters of mer
92. e selected test 94 Scope Multimeter Lab Scope Options The following options are available for testing 4 Channel Lab Scope Volts DC Low Amps 20 Low Amps 40 Low Amps 60 Ignition Probe 100 PSI Vacuum 100 PSI Pressure 500 PSI Pressure 5000 PSI Pressure Graphing Options The following options are available for testing 4 Channel Graphing Volts DC Volts DC Average Volts AC RMS Frequency Pulse Width Injector Pulse Width Duty Cycle Low Amps 20 Low Amps 40 Low Amps 60 MC Dwell 60 MC Dwell 90 100 PSI Vacuum 100 PSI Pressure 500 PSI Pressure 5000 PSI Pressure Ignition Scope Options The following options are available for testing Parade Cylinder Raster Superimposed Single Cylinder Ignition 95 Operations Scope Multimeter Operations Digital Multimeter Options The following options are available for testing e Volts DC e Volts DC Average e Volts AC RMS e Ohms e Diode Continuity e Low Amps 20 e Low Amps 40 e Low Amps 60 Presets Presets are factory configured meter settings for common component tests Selecting opens a list of available setups Selecting from the list opens the scope multimeter configured to perform the selected test In addition to the factory presets you can create your own custom meter configurations and save them as presets 8 3 2 Measurement Out of Range A group of arrows display when a measurement is out of range for the scale
93. e testing ensure Engine condition tuning and fuel quality are acceptable R is eotical that hese sensors are torqued comectly when installed or the sensor values will be changed Figure 7 6 Sample Component Information screen e Operation provides a general description of normal component operation e Connector displays the component connector and lists pin assignments e Location identifies the component location and the best place for testing it e Tech note provides guided component test related tips for example common failures or faults as well as update or recall information To view component information 1 Select a component from the tests list 2 Select COMPONENT INFORMATION from the component menu NOTE An additional selection such as front or rear for an oxygen sensor 025 may be required before advancing to the component information screen The component information screen displays Figure 7 6 3 Gesture scroll to view any additional information 4 Select Back at any time to return to the previous screen Guided Component Test 7 2 2 Tests gt Vehicle Identification The Tests section guides you through the process of performing tests on a specific component It also provides specifications tips on how and where to connect the test meter leads and also configures the multimeter or lab scope to perform the selected test To select a test 1 Select a component from the list 2 Select T
94. ecall Campaign y SureTrack uthorization Renewal Ve hope you have enjoyed the many benefits of SureTrack Your access to SureTrack expired _JTo continue using SureTrack please visit diagnostics snapon conv SureTrack to update your membership A Enter your authorization key in the box provided and click the Renew button Learn More Renew Q Figure 14 5 Sure Track Authorization Renewal Login Page 140 SureTrack Using SureTrack in Scanner Mode 14 3 Using SureTrack in Scanner Mode SureTrack repair information can be accessed while reviewing DTCs in Scanner Mode to provide you with diagnostic information specific to the DTC selected Available DTCs are displayed in a list that includes the DTC a brief description and a Fix It icon Figure 14 6 Selecting the Fix It icon provides the following Sure Track menu options e Common Replaced Parts Graph e Dashboard Feature Information Before using Sure Track you must be logged in see SureTrack Log In on page 139 If you are not logged in to Sure Track a message box will appear on the Display Codes screen e g Sure Track Content May Be Available Click here for more information Selecting the message box will open the SureTrack login page 14 3 1 Common Replaced Parts Graph The Common Replaced Parts graph Figure 14 6 shows the percentage of verified fixes using the parts listed derived from the total number of repairs by mileage The example below in
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96. econd Bandwidth DC 3 MHz 3 db point 3 MHz 10 MOhm DC Input Impedance 4 kOhm 3 MHz Channel 1 4 VDC Full Scale 75VDC Do not measure greater than 75VDC VAC Full Scale 50VAC Do not measure greater than 50VAC rms Connect Low amp Probe to Ch 1 20A scale 100mV Amp yellow banana jack and to GND input 40A scale 10mV Amp black banana jack See NOTE below Each channel input is referenced to common ground input GND black banana jack Signal Measurement Sample Rate Each channel input is referenced to common ground input GND black banana jack Signal Measurement Low Amp Probe Table 8 3 Digital Multimeter Function Range AccuraoyiComment Channel 1 input is referenced to common Signal Measurement Ch 1 yellow banana jack ground GND black banana jack VDC Full Scale 75VDC Do not measure greater than 75VDC VAC Full Scale 50VAC Do not measure greater than 50VAC rms Signal Measurement 10 MOhm Input Impedance Ohm Measurement Diode Test Continuity Test 400 Ohm 4 MOhm Fixed scales or Auto Ranging Sich capture Approximately 5048 a Ch 3 blue banana jack Each channel input is referenced to Ch 4 red banana jack common ground GND black banana jack 84 Scope Multimeter Getting Started 8 1 2 Leads Probes and Adapters The Scope Multimeter uses standard safety banana plugs that are compatible with many accessories The various leads probes clips
97. ehicle Power and Bluetooth both flash on and off when the Scan Module and Diagnostic Tool are actively communicating through a wireless connection The red Communication LED flashes on and off when the Scan Module is performing an internal self test and is illuminated continuously if a failure is detected Figure 5 6 1 Vehicle Power green LED flashes during wireless communications 2 Communication red LED illuminates if there is a communications failure 3 Bluetooth green LED flashes during wireless communications Figure 5 6 Scan Module LEDs 56 Scan Module Operation Troubleshooting Each LED can be in one of three states off lit solid or flashing Interpret as follows e Vehicle Power Off vehicle power is not being supplied to the Scan Module through the data cable On Solid the Scan Module is being powered by the vehicle but not communicating with the Diagnostic Tool Flashing the Scan Module is being powered by the vehicle and is communicating with the Diagnostic Tool e Communication Off normal state no errors detected On Solid communications error detected Flashing internal self test in process will go out once the test completes e Bluetooth Off there is no connection between the Scan Module and Diagnostic Tool On Solid the Scan Module and Diagnostic Tool are communicating through a solid USB cable connection Flashing the Scan Module and Diagno
98. emental operation such as Clear Codes Hyperlinks are shown in blue and selecting them opens the link Troubleshooter References open in a separate window Figure 4 29 48 Scanner Function Stopping Communication and Exiting the Scanner ENGINE TESTS AND PROCEDURES TEST THE PART PRE CAT 02 SENSOR TEST OBD il 02 sens r system should Nchieve closed loop in less than 1 minute Note if Engine ts in closed loop amp then tumed off a short warm up period t 2500 RPM may bNoecessary to RE warm unheated 02 sensor Scanner may bypass internal PCM closed loop timer enabling faster cl sed loop operation 1 Look for varying ONV 0 2V to 0 BV 02 sensNs normally cross over 0 45V about 8 to 10 times in 10 seconds Purp throttle rapidly O2V should go to ONV Look for quick response urng deceleration should drop to 0 2V or less May need to road test to see git hm eceleration results Nor O2 configuration see REF G096 uses REF Lok for varying O2V_ W 2V to 0 8V 02 sensors normally cross over 0 45V about 8 to 10 times in 10 seconds Pump throttle rapidly OPV should go to 0 8V_ ook for quick response During deceleration should drop to 0 2V or less May need to road test to see deceleration results Fol direct O2 test Back P obe 02 sensor signal terminal at connector with DVOM With Engine fully warm hold at 2000 RPM Force lea condition by creating rge vacuum leak Monitor sensor voltage Should
99. en opens Figure 5 4 The Paired Devices screen lists all of the devices paired to the Diagnostic Tool and also indicates whether or not there is active communication occurring 1 gt System Settings gt Paired Davices Ar E Back Paired Devices laa VERUS SCANNER VERUS SCOPE Figure 5 4 Typical Paired Devices screen 2 Verify the Scan Module is in the list of paired devices 53 Scan Module Operation Data Cable Connection 9 4 Data Cable Connection To use the Scan Module for Scanner and OBD II EOBD testing it must first be connected to the vehicle s data link connector DLC Depending on the vehicle the supplied DA 4 data cable may be used alone or may require optional adapters e All OBD II EOBD compliant vehicles Use the supplied DA 4 data cable The 26 pin end of the cable attaches to the data cable connector on the Scan Module The16 pin end connects to the vehicle DLC The cable connectors are secured with captive screws e All non OBD II EOBD OBD I compliant vehicles Use the supplied DA 4 data cable with the optional DA 5 adapter and a manufacturer specific adapter The 26 pin end of the cable attaches to the data cable connector on the Scan Module The16 pin end connects to the DA 5 adapter the DA 5 adapter connects to the manufacturer specific adapter and then connects to the vehicle DLC The cable connectors are secured with captive screws While using the Scanner and OBD II EOBD functions on
100. ent History codes indicate an intermittently occurring problem e Failed This Ignition opens a list of codes that set during the current ignition cycle e MIL SVS or Message Requested displays ECM requests to light the malfunction indicator lamp MIL or service vehicle soon SVS lamp or display a driver information alert e Last Test Failed displays a complete list of failed tests e Test Failed Since Code Cleared displays a list of tests that failed since the last time codes were cleared from ECM memory If SureTrack optional is active and data is available for a selected DTC additional troubleshooting information from SureTrack e g Common Replaced Parts data Figure 4 25 Real Fix and Related Fixes will also be available For additional information about using SureTrack see Sure Track on page 137 43 Scanner Function Scanner Operation A code list includes the DTC a brief description and a SureTrack Fix It icon that opens a submenu allowing you additional information about the DTC Figure 4 25 E Back Print Y a Common Replaced Parts Based on 41 Repairs All Powertrain Codes i P0100 Mass Air Flow Circuit Mallunction jy P0101 Mass Air Flow Circuit Out of Range Airflow Sensor Y Fix w P0102 Mass Air Flow Circuit Signal Low AR Fix It gt J 137 Fe It gt 1 E P0103 Mass Air Flow Circuit Signal High Clear Codes The Sca
101. er functions as described earlier in this section An alternative method can be used to review select data files on a PC using ShopStream Connect ShopStream Connect is PC based program that allows you to manage and view data files on a PC ShopStream Connect is a free program available for download at http diagnostics snapon com ssc See the ShopStream Connect user manual for basic installation and operational instructions 131 12 1 Help Operations Selecting Help from the Home screen opens this manual in a dedicated screen viewer Navigate through the file either by gesture scrolling on the touch screen or with the scroll bar along the right edge of the viewing screen A left to right scroll bar appears at the bottom of the screen when magnification is increased All listings in the Contents and Index are active links Select an entry with the stylus to go directly to that point of the document Additional links within the text shown in blue colored type also take you to the referenced section of the manual Using the Help Toolbar A simple toolbar at the top of the screen is used to adjust screen magnification and to exit Help Table 12 1 Help toolbar icons sheet 1 of 2 Closes the help file and returns you to the previously viewed screen Incrementally increases the screen magnification Incrementally decreases the screen a magnification Reset e Reset Restores the default screen magnification E Previous ETT
102. er information is organized into a series of diagnostic tips that are designed to quickly lead you to the root cause of a particular problem The tips are vehicle specific which means only tips that relate to the identified vehicle are presented Selecting opens a menu that may include e Code Tips provides detailed information on setting conditions testing and interpreting test results for specific codes e Symptom Tips provides diagnostic tests and procedures based on vehicle operation e Time Savers provides supplemental information such as firing order and 1 cylinder location that may be needed to make a diagnosis e Common Problems provides advice and remedies for certain pattern failures that have been experienced on vehicles of the same model e Tests and Procedures explains how to perform certain tests on the specific test vehicle Some tips provide specifications and installation information as well e Fast Track Data Scan Normal Values contains information and guidelines on how to validate data readings for certain sensors and actuators live data values are provided NOTE Troubleshooter appears in a Scanner menu only if tips are available for the system selected on the identified vehicle Certain live data parameter values display directly within the tip when performing Troubleshooter tests and procedures A tip may also contain a hyperlink to a Troubleshooter Reference another test or procedure or a suppl
103. ers from shops all around the country For additional information see Common Replaced Parts Graph on page 141 149 SureTrack Using the SureTrack Website e sureta Sanaa Coupons tms Lay Serd Sme gt VA ce e fer fer Common Hepleced Parts Uasod on 907 Pepa a a ran enlace Ports Bane e Aat a O Gabon ea o Eo me wah e 2 Mesa je e ar ru _ Joserra eg mom Eee eee eee J Menigtrd Hawt ews Fresa M Ww Figure 14 16 SureTrack Tip e Related Tips presents a list of Tips that may include information that pertains to your search even though they are not an exact match to your search criteria e Related Real Fixes presents a list of successful repairs for problems similar to the one in your search e Community presents a list of Tips that have been gathered from actual shop repair orders and are presented in an easy to understand Complaint Cause Correction format About SureTrack Tips SureTrack Tips are concise and complete descriptions of a real fix for a particular vehicle repair issue A SureTrack Tip is a combination of proven fixes and vehicle specific data we have collected and analyzed into an all in one information source to help you fix vehicle problems quickly and easily Figure 14 16 On SureTrack you can search for Tips or enter your own Tip to help other community members resolve vehicle issues There are 3 types of Sure Track Tips e Snap on Certified Tips th
104. erties icon on the toolbar The Properties dialog box and the virtual keyboard open Figure 11 3 118 Data Manager Screen Layout f gt Data Manager gt C Documents and Settings VorusUsoriMy DocumentsiShopStreamiScopa Multimeter Data Folder New Name No Extension Year Make Component Condition Figure 11 5 Sample Properties dialog box shown without the virtual keyboard 3 Type a new name into the field using the virtual keyboard if you want to rename the file 4 Use either the virtual keyboard or the dropdown menus to fill in the Year Make Component and Condition fields 5 Select the OK icon to change the name and return to the previous page The Cancel icon returns you to the previous page without changing the name 11 1 7 More Selecting the More icon opens a dropdown menu with two options e Shortcut creates a shortcut to the highlighted item A confirmation message that includes the address of where the shortcut will be installed displays when this option is selected e Email opens a new e mail message with the selected file attached The Diagnostic Tool must have an active e mail account to use this feature 119 Data Manager 11 2 Saved File Structure Saved File Structure The Diagnostic Suite automatically creates folders to manage saved files Whenever 60 files are saved into any of the Data Manager menu option folders a new folder is created Folders may contain files for a day
105. ese proven tips have gone through rigorous review by experts e Real Fix Tips these tips are gathered from actual shop repair orders and are presented in an easy to understand Complaint Cause Correction format e SureTrack Community Tips these are Tips that have been created by members of the Sure Track community If you have a new fix to a specific problem you can create a Tip to share this information with other technicians See Enter a Tip on page 153 150 SureTrack Using the SureTrack Website Component Test Tab The Component Test tab on the Dashboard page provides specific component operational information on how to locate the component on the vehicle how to set up a meter to test the component the best place on the vehicle to connect the meter component connector pin assignments and what readings you should expect to see Library Tab The Library tab on the Dashboard page provides data graphs and or waveforms associated with the selected Tip and vehicle This is a comprehensive collection of test results gathered through actual on vehicle tests so you know exactly what to look for when performing your own tests Data graphs and lab scope waveforms provide a point of reference to help you verify faulty parts 14 5 4 Ask the Experts Selecting Ask the Experts opens a series of text entry forms that allow you to ask a question to the SureTrack community Questions and Answers Asking Questions SureTrack
106. est Questions SureTrack Pulse and a search field My Questions opens a list with links to questions that you have posted to the community My Stuff opens a list of Tips that you have created Following opens a list with links to Tips and discussions you are actively participating in Viewed opens a list with links to Tips that you recently visited WH Select Vehicle No Active Vehicle rie Ti pe sure Track My Questions My Stuff Following N Hide Surelrack Prewiew My SureTrack Dashboard S Ask the Experts Enter a Tip Add Graph My Profile Support Leaderboard La Figure 14 15 My Sure Track Page Tab Options The following features are also be available from the My SureTrack Main screen Leaderboard see Leaderboard on page 149 Latest Fixes and Questions displays a list of the latest Questions and Fixes posted by active Community members in chronological order SureTrack Pulse displays a list of recent Questions and Fixes posted by active Community members 148 SureTrack Using the SureTrack Website Leaderboard e The Leaderboard shows the top ranked SureTrack community members Community members are awarded points for answering questions and those that gather the most points show on the Leaderboard For additional information on asking questions see Ask the Experts on page 151 Leaderboard points are awarded as follows e 1 point is awarded for answering a quest
107. forming specific Guided Component Tests along with drawings and tips 20 Minute Current Ramp Classes provides an introduction to current ramp testing Theory And Operation provides basic theory and operation information for related components Snap on Automotive Theory Selecting the Snap on Automotive Theory option provides you basic operation theory and testing information on various systems such as Air Conditioning Diesel Particulate Filters High Intensity Discharge Headlights Supplemental Restraint Systems Diagnosing Battery Draws Electronic Parking Assistance Class LIN Bus Tire Pressure Monitoring Guided Component Test Vehicle Identification 7 1 2 Creating a Favorites List Once a Guided Component Test database is loaded a list of manufacturers displays This list is often long and includes a number of makes not frequently used A toolbar at the top of the screen allows you to custom configure the manufacturer list to display only the makes you frequently service te gt Guided Component Tests gt Vehicle Selection E Back Configure Favorites ES Favorites US DOMESTIC Figure 7 1 Sample manufacturer list To custom configure the manufacturer list 1 Select Configure Favorites on the toolbar A list that includes all available manufacturers displays 2 Select each manufacturer you want to include Selected manufactures are highlighted Figure 7 2 NOTE Manufacture
108. ft side of the screen to change individual attributes of the active vehicle The Clear All icon at the bottom of the list erases all of the vehicle attributes Select Use This Vehicle icon in the upper right corner of the screen to implement changes once they are made TSB Recall Campaign Technical Service Bulletins from the original equipment manufacturer OEM recalls ordered by the National Highway Traffic and Safety Administration NHTSA and campaigns from the OEM that apply to the active vehicle are accessible from the TSB Recall Campaign icon An icon appears on the icon if any TSB recall or campaign information is available for the selected vehicle Figure 14 13 TSB Recall Campaign Figure 14 13 Sample TSB Recall Campaign Icon 146 SureTrack Using the SureTrack Website Available items are listed in order recalls first followed by any campaigns then service bulletins The most recent is at the top of the list when multiple documents are available Figure 14 14 Selecting a listed item opens the complete text of the recall or campaign TSBs are grouped by year select the plus sign alongside a year to expand the list Recalis 10 Campaigns 6 TSBs 444 NHTSA SAFETY RECALLS Ret Number Titte Pub Date O8E052000 EXTERIOR LIGHTING HEADLIGHTS 2006 08 25 07E106000 WHEELS CAP COVER HUB 2007 12 19 07E 083000 EQUIPMENT 2007 10 30 06 043000 FUEL SYSTEM GASOLINE 2006 05 22 06 026000 EXTERIOR LI
109. fter a vehicle repair and after clearing diagnostic information by reporting test results after a single driving cycle e If atest failed during the driving cycle the DTC associated with that test is reported If the pending fault does not occur again within 40 to 80 warm up cycles the fault is automatically cleared from memory e Test results reported by this service do not necessarily indicate a faulty component or system If test results indicate another failure after additional driving then a DTC is set to indicate a faulty component or system and the MIL is illuminated 6 1 2 Global OBD Il Clear Codes This option is used to clear all emission related diagnostic data such as DTCs freeze frame data and test results from the memory of the selected ECM Although OBD Direct only displays generic OBD II data clearing codes erases all of the stored data including any enhanced codes A confirmation screen displays when the clear codes option is selected to prevent accidental loss of data Select Yes on the confirmation screen to continue Refer to Codes Menu on page 43 and the Global OBD Vehicle Communication Software Manual for additional information 6 1 3 Readiness Monitors Use this menu option to check the readiness of the monitoring system such as the transmission controller components and the engine components If a monitor system is not supported it is not displayed Test results are shown in the data viewer Figure 6 3 arte
110. functional tests while driving on a road test During some functional tests the ECM makes changes to ignition timing fuel delivery and other engine functions which may affect engine operation and vehicle control Some toggle and variable control tests display functional test controls at the top of the screen with data stream information below Figure 4 27 YG gt Scanner gt Engine gt EGR CONTROL E Exit Test A gk Custom TPS HO S B1 Si mV HO2S B1 S2 mV Ta INJPWBIimS O a ai s A El ST TRIM 1 pr ST TRIM 2 a y ST TRM AVGI PST TRM AVG oO Figure 4 28 Sample functional test controls 46 Scanner Function Scanner Operation Functional test controls allow you manipulate the test signal as shown in Table 4 4 Table 4 4 Functional test control icons Name eon e Test Activates the test Y Return Moves focus back to the data list Change List E MENEAME Allows you to switch data lists Allows you to select which parameters display during Minus Switches an item to low or off or incrementally reduces a variable signal Plus Switches an item to high or on or incrementally i increases a variable signal Generic Functions The Generic Functions selection opens a menu of available OBD II EOBD functions on 1996 and newer vehicles For additional information on generic functions refer to the Global OBD Vehicle Communications Software Manual Menu options typically include
111. gatiON ccccooonnncccnonccncononcnnnononcnnnonnncnnnnnannnnnonornnnnnnnnnnnnnnnnrnnonnnnennnnnnnnnns 21 Screen Messages eoocccccccccoonnnnnnnononccnnnnnnnnnnnnnnnn non rnnnn nn nnnnnnn nn nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenannnennnnns 21 Making o A e ro o E EEA EEEE EEE RA EEEE Eia 21 Scanner Screen Layout oooccccccccooonccnncccnoonnnnnnnnnnnnnonnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenncnnnnoss 22 vi Contents UNITS a a 31 CAMEO tao aes 34 MEC AAC a a dio ltd 34 Gonnecingioa Men ei A ta 35 Vehicle System and Test SelectiON ccoooncccccconnnncccnncnnnononnnnononanononnancnnnonanrnnnnnanennnnnanennnnnnns 37 FUNCIONAL LESS AA uted nluiranne ne a a 46 MN OUDISSIAO OU CN scsi ees cat peecna nar cee ne edn santa aT 48 Stopping Communication and Exiting the SCANNED ococcccocccnccccccnnncnnnncnconancnnnonnconnonnnnnnononnrononnnos 49 Chapter 5 Scan Module Operation ol lanes 51 AO e e 7 51 Pairing The Scan Module a ie ceda do atada 52 Checking Scan Module Paired Status coooncccccccnnnncoconnononcnnnnnnonancnnnonnnnnnnnnncnnnonnnnnncnnnncnnnnnnas 53 Data Cable Connect a od io 54 THOUDISSHOOUING ent a ial nd tle aaanctnn stan neeatonaeeeiet2 55 No Communication Message int ra ned seedy ceriaatind Sune is ceased Amenedlidecdiniicedclas suns 55 Signal LOSS QUO Range A oca caia 55 Checking HardWareStatlSs ia 55 Recover Pro ceQquie rainn areca esas sce a a a cid 57 Updating Scan Module Firmware occccconcnncccnccnnccnnccnnon
112. gnostic Tool Help A variety of utilities and additional resources are available through the Help menu Basic menu options which are available for all modules include e User Manual e Version Info e Activation Status User Manual This option opens this document which provides overall navigation and operation information for the Diagnostic Tool Version Info This option opens a window showing the version of the software and a copy of the Software License Agreement Select OK to close the window Activation Status This option opens a dialog box with version and licensing details for the system and activation status for the Diagnostic Tool and all other modules 3 3 5 Windows Toolbar This is the standard Windows toolbar Your Diagnostic Tool is a fully functional personal computer based on the Windows Embedded Standard operating system Refer to Microsoft documentation for additional information Windows System Tray ShopStream Diagnostic Suite Programs The Windows system tray may contain standard Windows application icons e g Wireless Network Connection Status Audio volume etc and specialized application icons designed for use only on this Diagnostic Tool e g ShopStream Update Tool and Virtual Keyboard Refer to Microsoft software documentation for additional information on the standard Windows applications For additional information on the ShopStream Update Tool and Virtual Keyboard see ShopStream Update Tool
113. gure 8 3 is used for either Channel 3 or Digital Meter minus The lead color matches the color of socket 3 on the Diagnostic Tool as well as the color of trace 3 on the test screen Channel 4 Lead Oa Figure 8 4 Red Channel 4 lead The non shielded red lead Figure 8 4 is used for either Channel 4 or Digital Meter plus The lead color matches the color of socket 4 on the Diagnostic Tool as well as the color of trace 4 on the test screen Alligator Clips Figure 8 5 Alligator clip Four insulated alligator clips are included and colored to match each test lead a black clip for the common ground lead is also supplied Figure 8 5 Each clip plugs into the straight end of a channel lead Test Probes MESS ES Figure 8 6 Test probe Two test probes are included one black and one red Figure 8 6 and plug into the straight end of the test leads 86 Scope Multimeter Getting Started Secondary Coil Adapter Lead optional Figure 8 7 Secondary Coil Adapter lead The optional Secondary Coil Adapter lead Figure 8 7 connects to the clip on secondary wire adapter coil in cap adapter or coil on plug adapter to display secondary waveforms Secondary Ignition Clip on Wire Adapter optional Camel Figure 8 8 Secondary Ignition Clip on Wire Adapter The optional Secondary Ignition Clip on Wire Adapter Figure 8 8 connects the Secondary Coil Adapter lead to the vehicle Secondary wire to displ
114. h Deam ras Cono Pept 55 106 DE Peer Synem Tet A Latest Questions irs hia A Tera dnd Procede 630 300 mai ra Thine Ses maw Geng td guion about 1994 Toyota Carrey LE 22 with ii rea Pi apes we ieee Tes Lees aes 2 2 wall not siari rot cee here tg om hee To ae Mas BAGI appar eon Ei St b a tee E e te te ee ee R a AI ee eee AE A A A SS ee be mum ia a a R es al Lotes Sent pee 2 ee eee sas ml A ips ETT ees p od Figure 14 3 SureTrack Website Registration Form 4 Enter your personal information and check the license agreement check box 5 Select Submit Upon successful registration you will be able to access SureTrack For additional SureTrack information see the following sections Using SureTrack in Scanner Mode on page 141 Starting SureTrack from the Home Screen on page 144 and Using the SureTrack Website on page 145 SureTrack Log In Use the following procedure if you already have an existing SureTrack account and need to e login normally or e enter a new SureTrack authorization code to log in If you do not have an existing SureTrack account see SureTrack Authorization and Registration on page 137 for log in instructions 1 Navigate to the SureTrack website Login page using one of the following procedures Select the SureTrack icon from the Home screen of your Diagnostic Tool and enter your vehicle information or Open the SureTrack website using your web browser se
115. harge time unit operating Approximately 8 hour charge time unit not operating Power Supply Supply Rating 12 17 VDC 3 53A DC Operating Voltage 17VDC 60W LPS limited power source Width 14 9 in 858 mm 9 17 in 233 mm 3 07 inches 78 mm Weight including batieno 7 5 Ib 3402 g Operating Temperature At 0 to 90 relative humidity non condensing Range ambient 32 to 113 F 0 to 45 C Storage Temperature At 0 to 70 relative humidity non condensing ambient 4 to 131 F 20 to 55 C Environmental This product is intended for indoor use only Conditions This product is rated for Pollution Degree 2 normal conditions 2 1 3 Built in Stand The Diagnostic Tool has a built in metal stand attached to the back When the stand is not in use it is secured to the back of the Diagnostic Tool by an integrated casing hook When extended the stand allows the Diagnostic Tool to rest at a 45 angle for hands free viewing 2 1 4 Wrist Strap Optional An adjustable wrist strap that attaches to the back of the Diagnostic Tool to secure and stabilize the Diagnostic Tool while you work is available as an option Using the wrist strap allows the Diagnostic Tool to comfortably rest on your forearm and leaves a hand free for connecting test leads and operating the touch screen The strap also eliminates the possibility of the Diagnostic Tool falling off a vehicle due to vibrations or other movement and also prevents you from
116. he Scope toolbar The Scope Multimeter Preferences dialog box opens Select Trigger to open the Trigger Setup dialog box Figure 8 16 Use the dialog box controls to establish the position for triggering Select OK to close the dialog box Select Back twice to close the Scope Multimeter Preferences dialog box 1 2 3 S a T gt cs ul an 1 Source selects the triggering event Trace 1 sets the trigger to channel 1 Trace 2 sets the trigger to channel 2 Trace 3 sets the trigger to channel 3 Trace 4 sets the trigger to channel 4 Cylinder sets triggering to the firing of a cylinder detected by the optional RPM Pickup or Secondary Ignition Adapter 2 Mode sets the method of triggering Auto automatic if a trigger is found the waveform displays If a trigger is not found after about a half second the waveform and a trigger not found message displays Manual if a trigger is found the waveform displays If a trigger is not found nothing displays no waveform and no message 3 Slope sets triggering to the rising top icon or falling lower icon slope of the signal waveform 4 Vertical position moves the trigger position up and down on the grid 5 Horizontal position moves the trigger timing left and right on the grid 6 Select Back to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope Figure 8 16 Trigger contr
117. he main SureTrack functions Navigation Bar options include e My SureTrack shows the latest questions and fixes along with the SureTrack Pulse and Leaderboard See My SureTrack on page 148 e Dashboard shows the current search results for the active vehicle See Dashboard on page 149 e Ask the Experts use to post a question to the community See Ask the Experts on page 151 e Enter a Tip use to share your personal repair experience with the community See Enter a Tip on page 153 e Add a Waveform or PID Graph use to attach supporting images and files to an existing tip See Add Waveform PID Graph on page 153 e My Profile allows you to customize how your profile appears to the community See My Profile on page 153 e Support opens a message box for contacting Customer Service by e mail a link to the Frequently Asked Questions FAQ page as well as a phone number for contacting the Support Center See Support on page 153 147 SureTrack Using the SureTrack Website 14 5 2 My SureTrack Selecting My SureTrack opens your personal SureTrack page which is also the page that displays when you first login to Sure Track A search field is located on the Main screen and can be used to search for codes symptoms and tips or other options by keyword Multiple options are available from the Header Bar tabs Figure 14 15 a A O 3 0 o Home displays the SureTrack Leaderboard links to Latest Fixes Lat
118. he same vehicle The vehicle identification sequence is menu driven each selection advances to the next screen A Back icon in the upper left corner of the screen returns to the previous screen Menus items and procedures may vary by vehicle P Identifying a vehicle 1 l art ti gt Scanner gt Vehicle Selection B Configure Favorites Hu E Back Select Make pa OBDIVEOBD p pu Buick Daihatsu Daihatsu neues Cadillac Dodge Geo GMC e Hyundai O Hyndai tinh infiniti Kia Land Rover Full List S VIN Entry i Mercedes Benz Select the Scanner Function icon from the Home screen A list of manufacturers displays Figure 4 15 Audi Chevrolet gl Honda Isuzu Lexus Mercury a be Figure 4 15 Sample manufacturer list 34 BMW Chrysler Ford Hummer Joa SRL em Lincoln Mini Scanner Function O Scanner Operation 2 Select the manufacturer of the test vehicle from the list A model year menu displays NOTE You can limit the number of manufacturers that appear on the list by selecting Configure Favorites from the toolbar See Creating a Favorites List on page 74 for details 3 Select the year of the test vehicle from the menu A list of vehicle types or models displays Several selections may be required to identify the vehicle type and model follow the screen prompts and enter the required information A conf
119. hematics and illustrations WR gt Scanner gt Engine gt Codes Sure Track e y Fix Iti Y Related Tips Y Real Fixes Repair information b sureirack gt Fie wt gt Results for PO1 01 Common Replaced Parts Based on 295 Repairs Air intake Duct Boot Airflow Sensor Throttle Position Senso PCV Valve loot will set if the actual MAF value is not equal to calculated value If a P0300 or a misfire condibon exists then diagnose that condition first If a P1535 is also set then diagnose that first The TP angle with the throttle closed should be 0 If is not then inspect the throttle plate for a sticking condition The TPS circuit could be shorted to voltage have high resistance in TPS ground circuit or be a defective TPS Inspect for any vacuum leaks or for a defective lec V valve Also check for a plugged air intake duct or a dirty air filter Inspect for any Contaminaten or debns on the sensing elements of the MAF sensor Debris on the elements may be carefully cleaned with carb spray Contamination may be caused by an a termarket oil Soaked air filter If the OTC cannot be duplicated then fail recortis data can be useful m determining the vehicle mileage since the OTC was last set This may assist in determining how often and under vhat parameters the OTC was set see REF Figure 14 7 Fix It DTC Information Menu options are also provided for the following Related Tips opens a list of tips that may include i
120. his makes it easy to determine which parameter caused the trigger when triggers are set for multiple parameters 40 Scanner Function Scanner Operation P To adjust the amount of data collected after a trigger 1 Select the Properties icon on the Scanner toolbar to open the dialog box 2 Highlight one of the Samples After Trigger options 3 Select the Accept icon to close the dialog box NOTE You can also adjust the amount of data collected after a triggering event using the Properties icon on the Scanner toolbar See Properties on page 25 for additional information P To set triggers and record a snapshot 1 oo SS T Select the Graph Properties icon on the parameter graph you wish to set triggers on The Graph Properties dialog box opens From the Graph Properties dialog box select Triggers On A check mark appears in the box and the Min and Max fields activate Figure 4 21 Select either Max maximum or Min minimum to activate that field and open the keyboard Type the desired trigger value into the field Select the other field and enter a trigger value then close the virtual keyboard Select Save to close the dialog box Trigger lines blue for upper and red for lower display on the selected parameter graph The area between the upper and lower trigger lines establishes the triggering condition Any data points that register outside of the set trigger conditions initiates a snapshot Trigger
121. ion e 5 points are awarded if your answer is rated as a Good Answer by the Sure Track community member who asked the question e 10 points are awarded if your answer is rated as the Best Answer by the SureTrack community member who asked the question Bonus points are awarded for e An extra 15 points every time three Best Answers are provided in the week e An extra 10 points for a combination of 3 Good Answers and Best Answers per week NOTE O Answers can only be counted once for bonus points 14 5 3 Dashboard Selecting Dashboard displays search results for the active vehicle Search results may be listed in several categories not all categories are available for all vehicles Tabs across the top allow you to select results by category e g SureTrack Component Test and Library SureTrack Tab The SureTrack tab displays the following information e Tips presents a list of Tips that directly correlate to your search criteria Select a tip from the list to open and review the complete Tip Figure 14 16 For addition information see About SureTrack Tips on page 150 Common Replaced Parts Graph when atip is selected the Common Replaced Parts graph appears atthe top the Dashboard page The graph shows the frequency with which parts commonly related to the Tip are replaced and at what vehicle mileage The data in the Common Replaced Parts graph is actual data extracted from millions of recorded repair ord
122. ions e Accessories opens a menu of optional equipment available e Product Description provides descriptions and a brief overview of meter operations The demonstration board not only helps you learn how to use the Guided Component Tests software it allows you to hone your skills and diagnostic technique without an actual test vehicle Power User Tests The Power User Tests option gives you quick access to a pre configured meter for conducting a number of control system tests Tests are available with or without on screen help Help typically provides a description of the test along with expected results and a link to the pre set meter Guided Component Test Vehicle Identification How To The How To option provides a list of available on screen instructions for performing tasks Typical topics include 10 Minute Electronic Class provides brief instruction in basic electronics and circuit connections 15 Minute Ignition Class provides an introduction to basic ignition testing Illustrated Terms amp Definitions provides definitions of terms drawings and tips associated with guided component testing No Start Basics provides a guideline for diagnosing a no start condition 02 Sensor and Feedback System Analysis displays the guided component test meter in the live graphing mode with O2S test tips to help you understand the fundamental concepts of O2S diagnostics Test Tips dgives on screen instructions for per
123. ip the ends of the handgrip off of the sides of the Scan Module housing 2 Lift open the hinged cover on the base of the Scan Module Figure 5 8 Scan Module USB jack handgrip removed 3 Plug the small end of the USB cable into the USB jack on the Scan Module 4 Plug the large end of the USB cable into a USB jack on the Diagnostic Tool Scanner functionality should be restored immediately once the USB connection is complete If not suspect a hardware failure The Diagnostic Tool and Scan Module are both fully functional so you can complete your testing with the USB connection intact 58 Scan Module Operation Troubleshooting ShopStream Diagnostic Suite Restart Procedure This method which closes and restarts the ShopStream Diagnostic Suite software takes about two minutes to complete GQ To restart the ShopStream Diagnostic Suite 1 Navigate to the Home Screen on the Diagnostic Tool 2 Select Exit to close the ShopStream Diagnostic Suite 3 Wait for the Scan Module Communication LED to stop flashing 4 Select the ShopStream Diagnostic Suite icon on the desktop The ShopStream Diagnostic Suite should open with connectivity restored Windows Reboot Procedure This method which completely shuts down the Diagnostic Tool takes several minutes to complete P To reboot the Diagnostic Tool 1 Disconnect the Scan Module from the vehicle 2 Navigate to the Home Screen on the Diagnostic Tool 3 Select Exit to close the ShopS
124. irmation page showing the identified vehicle displays once all the required data has been entered Review the information to make sure it is correct 4 Select OK Alternative Vehicle Identification Occasionally you may try to identify a test vehicle that the Scanner does not recognize the database does not support or has some unique characteristics that prevents it from communicating with the Scanner In these instances there is an alternate choice that allows you to establish communication with the vehicle e OBDII EOBD Function this function allows you to connect to the OBDII equipped vehicle and perform basic OBD II or EOBD diagnostic functions see OBD Direct on page 63 for additional information 4 3 2 Connecting to a Vehicle Data Cable Connection standard version Connection of the data cable to the Diagnostic Tool and vehicle DLC is required for Scanner and OBD II EOBD testing Depending on the vehicle the supplied DA 4 data cable may be used alone or may require optional adapters e All OBD II EOBD compliant vehicles Use the supplied DA 4 data cable The 26 pin end of the cable attaches to the data cable connector on the top of the Diagnostic Tool The16 pin end connects to the vehicle DLC The cable connectors are secured with captive screws e All non OBD II EOBD OBD I compliant vehicles Use the supplied DA 4 data cable with the optional DA 5 adapter and a manufacturer specific adapter The 26 pin end of the cab
125. ke Lexus Lexus Lincoln Mazda eee Mercedes Benz a Mercury TT Mitsubishi Nissan Nissan Plymouth Plymouth Pontiac bapena Saturn Figure 4 1 Sample demonstration selection 20 Scanner Function OF Or A Basic Operation and Navigation Select the Demonstration icon A menu of demonstration choices now displays US Domestic contains actual data captured while driving a 2001 Chevrolet Tahoe Look for the throttle position TP sensor dropout while analyzing the data in Graphing mode OBD Training Mode provides simulated data for an OBD II EOBD vehicle that allows you to access any of the standard functions Select either option and a confirmation message displays Select OK to load the selected database Follow the on screen instructions and select as needed until the Systems menu displays Select from any of the systems listed then select from the submenus 4 2 Basic Operation and Navigation This section describes the basic menus controls and navigation of the Scanner function and select scanner tests 4 2 1 Screen Messages screen messages appear when additional input is needed before proceeding There are three types of on screen messages confirmations warnings and errors Confirmation Messages Confirmation messages inform you when you are about to perform an action that cannot be
126. lar steps 5 Skip Forward Allows forward movement in multiple steps 6 Pause Select to pause playback Figure 11 14 Playback controls Zoom Controls The zoom controls allow you to incrementally increase or decrease the screen magnification Figure 11 15 Figure 11 15 Zoom controls 127 Data Manager Scanner DataViewer Operation Slider Scroll Bars and Cursor Use the slider bar to quickly navigate through the data Figure 11 16 During playback the number displayed on the left side of the slider bar indicates the current position of the cursor in the data file The cursor can be repositioned during playback or when paused by selecting and dragging Use the scroll bar right side to vertically scroll through the parameter list and graphs Fle Veew Took Help SeExit QuHidePiIDList 1 M2 Bs 4 Be Be Hs Biz ALE Scale ft Sweep AE 3 ee ER SEN CN AVANCE Compipis Lipi Cusiom Lisi ENAS Gr iF O EN ADVARE Win gro Mer Sa i Min Mar 49 Commn 175 Hama Malue a nor 3 i ENG SPD adi l CE 175 J a 3 Md ma 282 DO 4 t CALG LOAD W E ie a kl e a 20 re ve ui PO mph g MIP 1 4 E Hi oa D ELA Min 15 Mex 100 Current 36 1 Cursor 2 Scroll bar 3 Slider bar Figure 11 16 128 Data Manager Scanner DataViewer Operation 11 3 4 Customizing the Display The parameter text list left side displays parameter names and current values The display can be
127. le attaches to the data cable connector on the top of the Diagnostic Tool The16 pin end connects to the DA 5 adapter the DA 5 adapter connects to the manufacturer specific adapter and then connects to the vehicle DLC The cable connectors are secured with captive screws 35 Scanner Function Scanner Operation On screen cable and adapter connection instructions are provided while using the Scanner and OBD II EOBD functions The instructions may also include the location of the vehicle DLC Figure 4 16 If required additional connection information can be found in the appropriate vehicle communication software manual for the vehicle Vehicle communication software manuals are available online see the website information at the front of this manual Continue Figure 4 16 Vehicle connection data cable message For data cable vehicle power connection information see Power Sources on page 8 To connect the data cable to the vehicle 1 Follow the on screen instructions for connecting to the vehicle Figure 4 16 2 Select Continue once the data cable is connected The Diagnostic Tool establishes communication then displays a list of available tests If the Diagnostic Tool is unable to establish a communications link a no communications message displays 3 Select from the available tests to open a submenu of test options No Communication Message When the screen displays a no communication message it means the Di
128. linder 1 g Back ext Figure 8 26 Sample Setup Ignition dialog box P To setup Ignition tests 1 2 3 Select the Setup icon to open the Setup dialog box Select the Ignition tab of the dialog box Highlight the ignition system for the test vehicle in the Type field Standard use for systems with a distributor Waste Spark use for coil pack systems that fire 2 plugs simultaneously Direct use for coil on plug systems Other use for systems that do not fit any of the above categories Select the number of cylinders for the test vehicle in the Cylinders field Scroll through the list using the up and down arrows on either side of the number This step varies depending upon the type of ignition system lf testing a Standard system select the Firing Order lf testing an Other system select the RPM Factor Scroll through the list of available choices using the up and down arrows below the displayed firing order or RPM factor This step also varies depending upon the type of ignition system lf testing a Standard or Direct system choose between Coil and Plug for the Number 1 Trigger f testing a waste Spark system select the polarity of the firings using the and arrow Icons Select Back to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope 105 Scope Multimeter Operations Data The Data icon
129. m the calibration procedure more than once within 30 days The optional Smart Battery Charger automatically cycles the battery pack to calibrate it 16 6 System Restore gt The Diagnostic Tool contains Snap on System Restore software that returns the tool to original factory condition following a catastrophic failure Use the procedure below to restore the system if your Diagnostic Tool does not start the Windows operating system or if the hard disk drive or other system files have become corrupted IMPORTANT All data on the hard disk drive C is erased during a system restore If at all possible make a back up copy of any personal or saved data before proceeding It is highly recommended that the Diagnostic Tool be connected to an AC power source when performing a system recovery If AC power is not available make sure the internal battery pack is fully charged To restore the system software 1 With the Diagnostic Tool turned off connect an external keyboard to the USB jack on top of the Diagnostic Tool 2 Select and hold the Left ALT key on the keyboard then press the Power button A dialog box warning that all data on drive C will be deleted and replaced with original factory data displays 3 Select OK to proceed with the restore or Cancel to abort The system restore begins and the time remaining until completion displays if OK is selected The operation typically takes from 10 to 20 minutes 165 Maintenance
130. mizing th Parameter Litto ali 130 E gel E Semen eee eee oR Pee reece 131 SHO Sresi Connect N sc OACI OE PO 5 a eee soesaes 131 Chapter 12 Help Operator a ia 132 Using the Aen TOODI css a ie 132 Chapter 13 System Settings Operations ccccccssssseeeeeeceesssneeeseceeeseeeseeceenseeeseeeenseeensees 134 Pared DEVICES A 134 Pairing the Wireless Scan Module ooocccccoccconcccnnconcccnconnononncnnnonancnnonannnnonnnancnnonanennnonanons 135 o A a E coeeteinueaenente 135 Chapter 14 Sure Mackie a a a AS 137 SureTrack Authorization and RegistratiON ooocccccconnnncoconcnnoconcnnnononnnononannnnonnnnnnnnnnncnnnnnnanonoss 137 SureTrack Authorization Code oocccccccccccccnccconnccoccnnonnnnnononnnonononononnnnnnnnnnnnnnnnonnnnnonennnnnanenes 138 SureT rack ACCOUNT REIS IAN A AI 138 SUE A a a ld dd 139 Using Sure Trackin Scanner Mode viii aa 141 Common Replaced Parts Graph cccococcnncccoccccccocccnnconacononcnncnnnononnnnonnnncnnnnancnnnonannnonenanenoss 141 Dashboard Feature Information cccoooncnnccconnnnononcnnnononnnnconanonnnnnnnnnnononnnnnnnancnnnnnnnnnnonnnoos 142 Starting SureTrack from the HOME Screen ooooccnccccnconccnonccncononcnnnonancncnonncnnnonnnnnnonnnnrnnnonanennnnnos 144 Using the SureTrack Website 06 cccccsscccecceeeeeccceseceescceeeeesceseueeccceeecesseseeeeeccsseessscsseeeecceeees 145 Sure Track Home Fage st ol 145 MSM Ticas ona 148 Das da ida 149 ASK INE EXDON Saeta it asi acia
131. n is available at all times even when operating outside of the Diagnostic Tool software 3 2 2 LEDs The four light emitting diodes indicate certain system conditions e Hard Drive Activity LED illuminates when the central processing unit CPU is reading or writing to the hard disk drive HDD e Wireless LAN Activity LED illuminates when a wireless local area network LAN in enabled flashes when data is being sent or received e Battery Charging LED illuminates when the internal battery pack is charging e Main Power LED illuminates when the Diagnostic Tool is powered on or in Standby mode 13 Basic Operation and Navigation Basic Navigation 3 3 Basic Navigation 3 3 1 Starting the ShopStream Diagnostic Suite Program The ShopStream Diagnostic Suite program is automatically started when the Diagnostic Tool is turned on through the Windows start up folder function After the program has started the ShopStream Diagnostic Suite Home Screen displays see Home Screen Layout on page 14 The application runs as a normal Windows program and it s window can be minimized resized and closed like any other Windows program To access the Windows desktop minimize the program window If the program is exited or closed select the ShopStream Diagnostic Suite icon from the Windows desktop to start the program na ShopStream Diagnostic Suite Figure 3 1 ShopStream Diagnostic Suite desktop icon NOTE The ShopStream
132. ndary coil adapter 87 selecting a system to test 34 Index selecting tests 34 ShopKeyPro ShopKey5 108 Smart Battery Charger 164 software Troubleshooter 48 stand the 7 standby mode 8 subsystem tests 46 SureTrack 149 Sweep 29 symbols 1 System Settings 53 134 system tests 38 46 Vehicle History 109 113 activate 111 delete 112 operations 111 113 screen layout 109 search 112 settings 113 toolbar 110 view 111 vehicle identification 109 110 Viewing component information 78 W wireless pairing devices 53 134 wireless communication 10 37 51 55 terminology 1 test leads 85 87 test probes 86 tests actuator 38 component 46 functional 38 46 Power User 72 selecting 34 subsystem 46 system 38 46 tips 73 toggle tests 46 Toolbar 16 135 Vehicle History 110 toolbar record playback controls 93 Scanner 23 touch screen calibrating 161 trigger condition 41 Triggers setting 41 trouble codes See diagnostic trouble codes DTCs Troubleshooter 38 48 68 Troubleshooter software See software U Units Setup 103 V variable control tests 46 169 Wireless recovery 57
133. ner that does not endanger your safety the safety of others in the work area the equipment being used or the vehicle being tested lt is assumed that the operator has a thorough understanding of vehicle systems before using this product Understanding of these system principles and operating theories is necessary for competent safe and accurate use of this instrument Before using the equipment always refer to and follow the safety messages and applicable test procedures provided by the manufacturer of the vehicle or equipment being tested Use the product only as described in it s user manual Use only manufacturer recommended parts and accessories with your product Read understand and follow all safety messages and instructions in this manual the accompanying mportant Safety Instructions manual and on the test equipment Environmental Conditions e This product is intended for indoor use only e This product is rated for Pollution Degree 2 normal conditions Safety Information Safety Signal Words Safety Signal Words All safety messages contain a safety signal word that indicates the level of the hazard An icon when present gives a graphical description of the hazard Safety Signal words are DANGER Indicates an imminently hazardous situation which if not avoided will result in death or serious injury to the operator or to bystanders Indicates a potentially hazardous situation which if not avoided could result in
134. nformation or open an additional window on top of the current screen Hyperlinks display as icons Common hyperlinks are View Meter opens a live meter set up to perform the test in the lower portion of the screen Figure 7 10 Once the meter view is open the Guided Component Test toolbar at the top of the screen is replaced by the Scope Multimeter toolbar which allows you to make adjustments to the settings See Scope Multimeter Toolbar on page 90 for details Show More Information advances to a new screen with more detailed information about a particular test select Back to return to the test screen A Meter icon which is only available in the Guided Component Test view meter mode appears on the upper toolbar Figure 7 10 Three view meter options are available 1 With View Meter active Figure 7 10 select the toolbar Meter icon once and the meter expands to fill the entire screen 2 Select the Meter icon a second time and the meter opens as a separate window Figure 7 9 This window can remain open if you switch to the Scan Module and can be accessed from the Windows toolbar at the bottom of the screen You can also resize and reposition the meter window on the screen Guided Component Test Vehicle Identification Selecting the Close icon red box with an X when viewing the meter in a separate window closes the meter and return you to the Guided Component Test screen TES gt Guided Component Tests gt SIGN
135. nformation that is related to the current DTC Figure 14 8 cnr H gt Scanner gt Engine gt Codes Sure Track Ea Back Fix Iti y Related Tips Y AA A 5 te hace Rake Tips gt R Ei Related Tips Po113 DTC sets Conditions for Running the OTC 1 P0101 PODZ P0103 POV P0118 POLIS Po112 OTC 4et Condones for Running ihe OTE 1 P0401 PO102 POS P0117 P0118 PO125 POISE Cause a nch condibon and set thie OTC Peta to POW Use a Scanner if order 10 review the POIT2 cause anch condition and sel Me OTC Refer to 20101 Use a Scanner in order to review the P0101 PIOI al cet it the betual MAF value dz not gual to calculated value H Figure 14 8 Related Tips Screen 142 SureTrack Using SureTrack in Scanner Mode Real Fixes opens a list of tips related to the current DTC that have been gathered from actual shop repair orders and presented in a Complaint Cause Correction format Figure 14 9 gt Scanner gt Engine gt Codos Sure Track art H Back CI TT Y Real Fixes P0101 Claaned Mass Airflow Sensor scan tool ana found code PUTO Mass or Volume Ar Flow A Circuit Range Performance Used BA Repair information gt Sue Tia fea Pas he far M101 Related Real Fixes P0101 Claaned Mass Airflow Sensor tool and found code PUIDI Mass or Volume Airflow A Circuit Range Performance Monitored P0101 Replaced Mass Airflow Sensor tool and found code
136. ng changes Apply applies the changes and leaves the properties dialog box open NOTE O The Properties icon on each graph also opens the Properties dialog box Figure 11 7 Help Menu The Help menu provides Scanner Viewer software version information 125 Data Manager Scanner DataViewer Operation 11 3 2 Display Toolbar The Display toolbar provides the following controls Figure 11 13 e Exit closes Scanner DataViewer e Hide PID List toggles display between parameter text and graph views e Display Views 1 to 16 determines how many graphs display at a time e Scale switches the scale values shown to the left of the graph off and on e Sweep switches the sweep values shown below the graph off and on Fle Per Took Help E Exit O Hide PID List M1 M2 Ba Wa Be We Bs Biz B16 Scale ii Sweep Complete Lisi Custom List ENG SPD GN ADVANCES Min G70 Mex SAT Current 1441 Mame Value EWG SPD 49 wm Ma 1S Mex 10 Current 36 b Figure 11 13 Display toolbar 126 Data Manager Scanner DataViewer Operation 11 3 3 Navigation Tools Playback Controls The playback controls allow you to navigate through saved data Figure 11 14 9 O O gt gt aD a oag of 1 Skip Back Allows backward movement in multiple steps 2 Step Back Allows backward movement in singular steps 3 Play Select to play 4 Step Forward Allows forward movement in singu
137. ng the auxiliary power cable supplied with your kit 11 Basic Operation and Navigation This chapter describes the basic operation controls and navigation of the Diagnostic Tool 3 1 Turning On Off and Emergency Shutdown The following sections describe how to turn the Diagnostic Tool on and off and how to perform an emergency shutdown Before using the Diagnostic Tool make sure the battery is fully charged or is connected to an AC DC power supply see Power Sources on page 8 3 1 1 Turning On Press the Diagnostic Tool Power button to switch the Diagnostic Tool on The system boots up then opens the Home screen Figure 3 2 3 1 2 Turning Off All vehicle communication must be terminated before shutting down the Diagnostic Tool A warning message displays if you attempt to shut down while the Scan Module is communicating with a vehicle Forcing a shut down while communicating may lead to ECM problems on some vehicles Exit the Scan Module before turning off Before turning the Diagnostic Tool off it is highly recommended to back up personal and saved data to a USB mass storage device on a regular basis to prevent loss in the event of system corruption or hard disk drive failure P To turn off the Diagnostic Tool 1 Navigate to the Home screen Select the Exit icon From the Windows desktop open the Windows Start menu Select Turn Off Computer Select Turn Off in the dialog box The open programs close and the power turns
138. ng the fuel injection system is typical of what to expect P To identify a vehicle for Guided Component Test 1 Select the Guided Component Test module icon from the Home screen 2 Select which database to load for the test vehicle if requested optional After the database loads a list of manufacturers displays Select FORD and a model year menu displays Select 2008 from the year menu and a list of available models displays Select FOCUS from the model list and a list of available engines displays Select 2 0L from the engine list and a confirmation dialog box displays Figure 7 3 IS Guided Component Test Vehicle Identification 7 gt Guided Component Tests gt Vohiclo Selection Do you want to load US DOMESTIC FORD 2008 FOCUS 2 0L OK Cancel Figure 7 3 Sample confirmation dialog box 7 From the confirmation dialog box select OK to continue or Cancel to return to the engine list A list of tests available for the identified vehicle displays Figure 7 4 The E gt Guided Component Tosts gt Component Manu T Back CHARGING SYSTEM FUEL INJECTION TRANSMISSION Figure 7 4 Sample available tests list Guided Component Test Vehicle Identification 7 2 8 Select FUEL INJECTION and a fuel injection component test menu displays Figure 7 5 Ye e gt Guided Component Tests gt FUEL INJECTION Back CKP SENSOR CMP SENSOR CYLINDER HEAD TEMP
139. nncccncccccnnccnnccnononcnnncononnnnnnnnononcnnnnnnnnnnennnonss 88 Navigate A A a iat danced 89 Sereen LavoUb ets ia 89 Makina Selec y a ee a 94 A A ee eee 94 Starting the Scope and Multimeter oooocccnccconnncccconcnnccnnnnnncnnnnonononnconnonannnnnnnanennnonannnnnos 94 Measurement Out of RANTE 000 oi 96 Scope and Multimeter Setup ccoooncncccccccncccnoncnnononncnnonnncnnnonnnnnnnnnnncnnnonnnrnnonnnnenonnnnnrnnenanninons 96 vii Contents Chapter 9 Repair Information OperatiONS cooonncccccconcnnnnccccnnnanancncconnnnnnnncnnnnannncrrnnnnnnncnnnnos 108 Chapter 10 Vehicle History OperatiONS onccccconccnnncccconnnnnccnccnonancnnnnnnnnnnnnrnnnnnnnnrrrnnnnannnnnnnas 109 A ee eee 109 Vehicle History Main BOdY ana sional tea mania titans eal mawGncecetaddenaias uy enctecauehis 110 Venci FST TOO Data dd le eat ee nee eae 110 Chapter 11 gt Data Manade risa 114 SOC A ee A ee ee eee 114 O euatne sob aerate cicmieue te ceeeiabanaaii te uaat ietaclieant aetaaa sean tataeckiasactetotee 115 DP nee ee rr a eB ee ae eee ee 116 NCW ee a Mine i ato he cns mat sest sek east ite 117 DE E S MEA EEE EEE TE EAEE TETTA ates once E EEA EARO EE T coats 117 RENANE Mt ee ae eR re aE eT CE Oe 118 POPE Sat ib 118 MOS ac ad cee ee 119 A angie tan iad adn teases aes gitan ca aeeaeet 120 scanner Data Viewer Opera a ads 121 A a at ananiaatestanction aea a eA a aenal 122 DISHI TODA do eae 126 PAW CUO AA A o aA 127 Customizing the DIS iS 129 Custo
140. nnect the test leads to the vehicle you can proceed with testing P To perform Guided Component Tests 1 Follow the instructions display in the test procedure section 2 Gesture scroll to view all of the instructions and follow the on screen procedures 3 Select the View Meter hyperlink to display test results 4 Refer to the on screen information to verify test results IMPORTANT Refer to Scope Multimeter on page 83 for information on working with the View Meter window Scope Multimeter This Scope Multimeter module provides all the tools needed for performing electrical and electronic circuit tests and for monitoring signals and circuit activity The Scope Multimeter works interactively with other modules Selecting View Meter from a Guided Component Test or Scanner Test starts the Scope Multimeter module A 8 1 Risk of electrical shock e Read the Safety Information provided for important warnings on the use of this product e This product is intended for Measurement Category I for example automotive 12V systems do not use this product for Measurement Categories Il Ill and IV e Measurement Category is for performing measurements on circuits not directly connected to MAINS or MAINS circuits an example of a MAINS circuit is 120V AC or 240V AC household or industrial electricity do not connect this product to MAINS or MAINS circuits Electrical shock can cause personal injury equipment damage or ci
141. nnecting to a vehicle 35 connecting to a vehicle 35 Guided Component Tests 79 operations connecting to a vehicle 34 identifying a test vehicle 34 selecting a system to test 34 selecting tests 34 oxygen sensor tests 47 P Pairing wireless devices 134 parameters See data parameters pending codes 65 performing tests 82 PIDs See data parameters Power conservation 8 Power off 12 Power on 12 power sources 8 11 51 AC DC power supply 9 Power User Tests See tests probe test 86 procedures 2 ProDemand 108 Properties 25 168 readiness monitors 65 recording data 93 Repair Information 108 reset tests 46 Safety iv Scale 29 Scan Module 20 handgrip replacement 166 introduction 10 specifications 11 Troubleshooter 68 wireless communication 10 37 Scanner actuator tests 38 alarms 24 clear codes 38 codes menu 38 43 45 component tests 46 Connecting 35 connecting 35 custom data list 23 24 data 39 43 demonstration program 20 disconnecting 49 exiting 49 functional tests 38 46 generic functions 38 47 memory resets 38 properties 25 scale 29 screen 29 screen layout 22 screen messages 21 sweep 29 system selecting 34 system tests 38 toolbar 22 25 trigger 41 Troubleshooter 38 48 vehicle ID 34 wireless connection 52 53 Scope record playback controls 93 Scope Layout 89 Scope Multimeter playback toolbar 93 scope multimeter toolbar 90 screen colors 26 screen main body 29 screen messages 21 search 112 seco
142. nner clears trouble codes from the ECM memory on some vehicles If this function is not available on the test vehicle Clear Codes does not appear as a menu option P To clear codes 1 Select Clear Codes from the Codes Menu A confirmation message displays Make sure any conditions shown on the confirmation message are met then select Yes A codes cleared message displays once the operation is complete Select Continue to return to the Codes Menu Freeze Frame Failure Records L Ia This selection displays the DTC that was set along with corresponding data when the ECM commanded the malfunction indicator lamp MIL to turn on DTC Status This selection allows you to view the records of a particular DTC P To check DTC status 1 Select DTC Status from the Codes Menu The DTC Status entry field displays and the virtual keyboard opens Figure 4 26 Use the virtual keyboard to enter the characters of the DTC Select the virtual keyboard Backspace icon if needed to erase a character 44 Scanner Function Scanner Operation 4 Select the virtual keyboard Return key once all the code characters are entered FE gt Scanner gt Engine Exit DTC Status P Search Figure 4 26 Sample DTC Status entry field The DTC status report displays Figure 4 27 arta gt Scanner gt Engine Exit PO123 TP or APP Sensor 1 Circuit Open High This Ignition Cycle Passed Sin
143. nstructions Read Vehicle Identification 09 This selection displays the vehicle identification number VIN the calibration identification and the calibration verification number CVN of the test vehicle In use Performance Tracking 09 This selection displays the In use Performance Tracking of monitored data It is basically a record of the number of times each of the monitor tests have been completed 6 2 2 Connector Information gt This option opens a database of vehicle diagnostic connector locations that includes most makes and models To locate a vehicle diagnostic connector 1 Select Connector Information from the System menu 2 Select a manufacturer from the list presented 3 Select a model from the list presented Instructions for which if any cable adapter or pin to use 4 Select Continue Information on where to locate the vehicle diagnostic connector displays 5 Select Continue to return to the System menu 69 OBD Direct OBD Diagnose 6 2 3 Manual Protocol Selection A communication protocol is a standardized way of data communication between an ECM and a Diagnostic Tool Global OBD may use several different communication protocols The Diagnostic Tool automatically connects to an available protocol which displays on the connection message Figure 6 5 Some vehicles communicate on more than one protocol Use the Manual Protocol Selection option to switch to a different protocol Select Man
144. nt damage to the product and vehicles upon which it is used it is important that all instructions and safety messages in this manual and the accompanying Important Safety Instructions manual be read and understood by all persons operating or coming into contact with the product before operating We suggest you store a copy of each manual near the product in sight of the operator For your safety read all instructions Use your diagnostic tools only as described in the tool user s manual Use only manufacturer recommended parts and accessories with your diagnostic tools This product is intended for use by properly trained and skilled professional automotive technicians The safety messages presented throughout this manual and the accompanying Important Safety Instructions manual are reminders to the operator to exercise extreme care when using this product There are many variations in procedures techniques tools and parts for servicing vehicles as well as in the skill of the individual doing the work Because of the vast number of test applications and variations in the products that can be tested with this instrument we cannot possibly anticipate or provide advice or safety messages to cover every situation lt is the responsibility of the automotive technician to be knowledgeable of the system being tested It is essential to use proper service methods and test procedures It is important to perform tests in an appropriate and acceptable man
145. odes checking 64 65 Codes Menu 38 codes See diagnostic trouble codes DTCs communication protocol 70 Component Information 78 component information 78 connecting to a test vehicle 81 Connecting to a vehicle 35 connecting to a vehicle 34 Connector Information 69 Data Display 27 Data display 38 39 Data Manager 114 properties 118 data parameters displaying 38 43 delete 112 demonstration programs 20 diagnostic connector location 69 diagnostic trouble codes DTCs 38 digital meter 86 disaster recovery 165 Display Device connecting wireless devices 134 controls 13 specifications 7 DTC status 44 E Emergency shutdown 12 F fan filter replacement 162 Fast Track Troubleshooter 68 Features amp Benefits 72 Freeze Frame Failure Records 44 functional tests 38 46 G Generic Functions 38 47 Guided component tests 79 82 guided component tests 46 H hardware overview 84 Help 132 How To 73 identifying a test vehicle 34 Illustrated Terms and Definitions 73 inductive RPM pickup adapter 87 information tests 46 167 Index Main Body 91 maintenance battery pack 163 maintenance tips 161 Making Selections 94 Scanner 21 manual conventions 1 2 Measurement Out of Range 96 Memory Resets 38 menu button 16 Messages important 2 note 2 meter capabilities 83 Modules 15 No Start Basics 73 O O2 Sensor and Feedback System Analysis 73 OBD Diagnose 66 OBD Health Check 64 69 OnDemand5 108 Operations Co
146. off oe pp 3 1 3 Emergency Shutdown In case of emergency press and hold the Power button for 5 seconds to force a shutdown 12 Basic Operation and Navigation Controls and Indicators 3 2 Controls and Indicators The external controls on the Diagnostic Tool are simple because most operations are controlled through the touch screen Touch screen navigation is menu driven which allows you to quickly locate the test procedure or data that you need through a series of choices and questions Detailed descriptions of the menu structures are found in the chapters for the various modules The following sections describe the external controls and features of the Diagnostic Tool 3 2 1 Control Buttons There are five control buttons located on the right side of the Diagnostic Tool near the handgrip me ion Basen S Shortcut Button A function button that provides a shortcut for performing routine tasks Opens and closes a virtual keyboard on the Keyboard touch screen Incrementally increases the screen Brightness Up backlighting Incrementally decreases the screen Brightness Down backlighting Turns the Diagnostic Tool on and off Also press and hold for 5 seconds for emergency shutdown All other Diagnostic Tool operations are controlled through the touch screen S Shortcut Button Use the S Button to quickly capture an image of the current screen with a single button press This screen capture functio
147. ogram adaptive values for certain components after making repairs Selecting opens a submenu These options are found on the Functional Tests Menu for some models e System Tests provides specific subsystem testing Performing these tests is similar to functional tests e Generic Functions lets you access certain available Generic OBD II functions from a proprietary menu 1996 and newer vehicles only e Troubleshooter provides step by step procedures integrating parameter data and retrieving trouble codes when appropriate for specific symptoms of the identified vehicle 38 Scanner Function Scanner Operation Data Display Depending upon the test vehicle this selection may appear as Data Data Display Data Only Data No Codes or something similar All are similar Selecting has one of the following results e A submenu of data viewing choices displays e Vehicle data displays A submenu displays when more than one data viewing mode is available on the identified vehicle On some models the engine must be started or cranked before data can be displayed For these models a Waiting to Communicate message displays if the engine was not cranked or started Data Screens When a Data selection is made the screen displays the data list for the selected module The items available for any electronic control module vary from one vehicle to another Data is presented in a 2 column format An abbreviated parameter name is a
148. ollowing a triggering event The highlighted samples icon indicates the number of frames that are included in the recording after a triggering event The sweep options let you choose the amount of data that displays across the graph Values are in sample points or frames of data A frame of data equals one complete transmission of the serial data by the electronic control module Graph View Graph View allows you to simultaneously display up to 16 parameter graphs Figure 4 6 The graphs must first be opened in the data list in order to be included when Graph View is selected from the toolbar The display defaults to a single graph if more than 16 graphs are open when the toolbar icon is selected Should this happen return to the data list and close some of the graphs A toolbar in Graph View allows you switch scale and sweep values on and off and to return to the List View The Data Buffer toolbar at the base of the screen remains active NOTE The screen does not scroll in Graph View mode it adjusts to show only the selected parameters Z ListView Figure 4 6 Sample Graph View screen Graph View mode can also be engaged from the custom data list configuration screen Refer to Custom on page 23 for details 26 Scanner Function Basic Operation and Navigation P To use Graph View 1 Open the graph for each data parameter up to sixteen that you wish to view 2 Configure parameter settings such as Triggers Auto Scale
149. ols 99 Scope Multimeter Operations View Controls Use the view controls to set display attributes P To adjust view controls 1 Select Setup from the Scope Multimeter toolbar The Scope Multimeter Preferences dialog box opens Select View to open a submenu Three types of adjustment are available on the submenu Display use to adjust what information displays and how it appears Layout use to set how many and how the traces display on the screen Units use to adjust time and voltage interval settings Selecting from the submenu opens a dialog box for that item Dialog box options for each item are discussed in the following sections Make dialog box selections as needed Select Back to return to the Preferences dialog box or select Exit to close the dialog box and return to the scope Display Settings Selecting Display from the View submenu opens the Display dialog box Figure 8 17 Display Layout Units O Show RPM Show Digital KW O Show Grid Ol Invert Colors re Back Exit S Figure 8 17 Sample Display dialog box The following options are available from the Display dialog box Show RPM adds an engine speed field at the top of the screen Figure 8 18 tel gt Scope Multimeter gt Lab Scope gt 4 Channel Lab Scope Back yf Setup Data A Cursors Refresh File dy Print lt Power Off RPM 0 Figure 8 18 Sample Show RPM selected 100 Scope Multimete
150. ome screen to link to resources that help you fix the problem and get the vehicle back in service Figure 9 1 Figure 9 1 Sample Home screen Repair Information icon ShopKey Pro and ProDemand subscriptions are available as an option for North America An internet connection is required When installed simply select the Repair Information icon on the Home screen to start the program Refer to the on line help within the program for additional information 108 Vehicle History Operations Vehicle History refers to any work in progress such as a repair order estimate or invoice that has customer vehicle and repair information for a vehicle in your shop The Vehicle History is the starting point for using the diagnostic system The Scan Module and Guided Component Test software gets vehicle information from the Vehicle History and can only start after a Vehicle History is opened 10 1 Screen Layout There are two main parts to the Vehicle History screen FAN gt Vehicle History i gt Bee vio Bi Delete Search My ShowAll pf Settings Title Year Make Model SubMoc Color Custom Postcoc Status License Technic Time In Created OBD 6 24 6 24 G 24 Volvo Volvo Chevr Ford 6 24 2006 2006 CHE Impala LS 6 22 2008 2008 FORD Focus S 6 221 Ford Focus 6 21 Ford Focus SE 621 Chevr Biat Hyundai Azera 512 2008 200
151. ome worn or damaged Contact your sales representative for replacement parts To replace the protective handgrip 1 Disconnect the data cable and any other cables if attached to the Scan Module 2 From the bottom of the Scan Module gently lift up and out on one side of the handgrip to free it from Scan Module housing 3 Repeat step 2 to loosen the other side of the handgrip 4 Lift the handgrip off of the Scan Module housing NOTE The handgrip tapers toward the front of the Scan Module housing Make sure the replacement handgrip is correctly oriented before attempting to install it 5 Fit the new handgrip over the top data cable end of the Scan Module housing 6 With your fingers work the new handgrip onto the Scan Module housing from top to bottom Make sure the tabs on the handgrip fit into the grooves on the housing 166 Index Numerics 10 Minute Electronic Class 73 15 Minute Ignition Class 73 20 Minute current ramp classes 73 A AC DC power supply 9 actuator tests 38 Alarms 24 alligator clips 86 B battery pack 8 calibrating 165 disposing of 164 handling 163 replacing 164 Bluetooth connectivity 55 60 bold text 1 C cables 85 87 channel 1 85 channel 2 85 channel 3 86 channel 4 86 inductive RPM pickup 87 secondary coil adapter 87 secondary ignition clip on wire adapter 87 capabilities hardware 83 charging station 9 cleaning the unit 162 Clear Codes 38 clear codes 65 clearing codes 44 C
152. oncnnnononcnnnnnnnnnnonnnnrnnonnnnnnnonnnrnnnnnanennnnnnaninos 60 Chapter 6 OBD DIreCi ccoir a e dd dais 63 OB D THAN GING Cl cantata aa r a a a a a dica 64 GlobaliOBB WkGode Check 64 Glopa 60 BALON 65 Readiness Monitors cccoooccnccccnccconnncconnnononcnnonnncnnnnnnnonnnnnonnnnnnnnnnnnnnnnnonnnnnnnnnnnennnnnennnncnnnns 65 MIS SUS a A E tact gels toni nade A atauate eee ae 66 OBD DIAGNOS Sd dai 66 Slaht GOMmMuUNICAlON cv dcceoict a ieee cteaeee elena dee ae ne ete eee 66 COMMEGCION MOMMA OM cae satie cee isos oon tite aca ode anion tee ads 69 Manual Protocol Selectos eee erections 70 Chapter 7 Guided Component TeSt c sssceeceeccceesseeeeseecesnseeeeeceeeaseeeeeseonenseeeesseoeneeenenses 71 Vehicle IdentificatiON cooonncccccnncocononocnnnnocononononcnononnnnnonnnonnnnnnnnnnnnnnnnnnnnnnnnononnnnnnnnnnonanenennnos 71 Menu Icon Options Guided Component T eSt ooocccccccccocnnnncconcnncnnnncnnoncnnnnononanenonononanennnoss 72 Greating acRavoltes WIS asics silla 74 Identifying a Test VeRICIS 20 cias 75 o A 77 GOMPOMe NE Into VEU ON ss eae Stig e att 78 BUS SS st ances ent tr stent are dsc ae atten aarmnen an Sega cen es agama aman en aoa concen to meetcn tls 79 Chapter 8 Scope MUNIMEtC taciones 83 o enemies teem tet te ae a nC een ee 83 Capable G sac c2d cs dessuncy tad sae aa a a osaceccmateatsanes eaii 83 Leads Frobes and Adapter ic ote eee eee nde a 85 Menu Icon Options Scope Multimeter cccccoco
153. ons or standard equipment Contact your sales representative for availability of other functions and optional equipment 1 1 Conventions 1 1 1 Bold Text Bold emphasis is used in procedures to highlight selectable items such as buttons and menu options Example e Select Functions 1 1 2 Symbols The greater than arrow gt indicates an abbreviated set of selection instructions Example e Select Utilities gt Tool Setup gt Date The above statement abbreviates the following procedure 1 Select the Utilities icon 2 Select the Tool Setup submenu 3 Highlight the Date option from the submenu 1 1 3 Terminology The term select describes tapping touching an icon on the touch screen or highlighting an icon or menu choice and then selecting the confirmation menu choice such as Continue Accept OK Yes or other similar choice Example e Select Reset The above statement abbreviates the following procedure 1 Navigate to the Reset icon 2 Select the Reset icon with your stylus Using This Manual 1 1 4 Conventions Notes and Important Messages The following messages are used Note A note provides helpful information such as additional explanations tips and comments Example NOTE For additional information refer to Important Important indicates a situation which if not avoided may result in damage to the test equipment or vehicle Example IMPORTANT Disconnecting the
154. ou access to the Windows desktop Selecting this icon opens a menu that Menu rr provides information and basic operations and features for the current screen The currently identified vehicle is shown to Change Vehicle Y the right of the icons selecting allows you to D change the identified test vehicle i Selecting the icon opens an editable View Record i worksheet of vehicle records Indicates the connectivity status of the Scan Module Hardware Status Indicates the connectivity status of the Scope Multimeter Menu Options The Menu icon on the Toolbar at the base of the display screen opens a list of basic operations and features The list of options varies depending upon which module or tool function is active Selecting a menu item opens a submenu of choices and some submenus also open an additional menu A right arrowhead indicates additional choices are available Touch an item to select it The following Menu options are available from the Home Screen e Safety Information opens the Important Safety Instructions document e Help allows you to view supporting documentation selecting opens a submenu 16 Basic Operation and Navigation Basic Navigation Safety Information Selecting Safety Information opens a PDF copy of the Important Safety Instructions that are included in your Diagnostic Tool kit The Important Safety Instructions document should be read and understood prior to using the Dia
155. ox 4 Check 20 in the Offset field on the right hand side of the dialog box scroll down and select 20 Point Calibration on the left hand side of the screen 161 Maintenance Cleaning and Inspecting the Diagnostic Tool 5 Select OK to close the Calibration Options dialog box 6 Select the Calibration Target to begin the calibration process 7 As targets appear on the screen select the center of the target with the tip of the stylus Hold the stylus on the target until the release instruction appears 8 Select Accept to save the settings after selecting all of the targets 9 Select Apply to implement the new settings 10 To make additional adjustments select other tabs and follow the screen instructions 11 Select OK to close the Control Panel dialog box IMPORTANT If the touch screen is severely out of calibration use a USB mouse rather than the stylus to perform the calibration To set the touch screen for a right mouse click 1 From the Windows toolbar select Start gt All Programs gt Hampshire TSHARC Control Panel to open the touch screen dialog box Select the Click Settings tab Select the Enable Right Click check box Set both the Right Click Area and Right Click Delay sliders to the middle of the bars Select Apply to implement the new settings Select OK to close the Control Panel dialog box Oy Ol ge Se S 16 3 Cleaning and Inspecting the Diagnostic Tool 16 4 When using the Diagnostic Tool
156. p 1 5 For additional information see About SureTrack Tips on page 150 Select either Select Vehicle or Change Vehicle from the Header Bar and enter all of the identifying attributes of the vehicle you are writing the Tip about Select Enter a Tip from the Navigation Bar Enter your Tip Title in the Title field Compose your tip in the Content field Include as much information as possible while keeping the information concise and to the point A tip should provide accurate information that is easy to read understand and follow select Submit once you are satisfied with your Tip 14 5 6 Add Waveform PID Graph Selecting Add a Waveform PIDGraph opens a data entry form that allows you to attach a file sample of a graph or similar image To submit the image you must complete all the required entries including Title File attach and the five drop down list items in the Tags menu box When you are finished select the Submit icon 14 5 7 My Profile Selecting My Profile opens your personal identification page The Header Bar tabs allow you to create your SureTrack identity and to establish filters for the type of information that will be sent to you User Profile information that you include here determines how you are presented to the community Vehicle Selection use to set up a list of preferred vehicles The preferred list limits the choices that display on the Select Vehicle list to specific years makes an
157. pens Figure 13 1 The Paired Devices screen lists all of the devices paired to the Diagnostic Tool and also indicates whether or not there is active communication occurring EFA gt System Settings gt Paired Devices E Back Paired Devices hed VERUS SCANNER ku VERUS SCOPE Figure 13 1 Typical Paired Devices screen 134 System Settings Operations Shop Information The Hardware Status indicators in the lower right corner of the Home screen provide a quick reference to wireless device operations The background color of the status indicator icon represents the condition of the wireless connectivity to that device Icon status is shown in the table below Hardware Background sp EMI Condition ftom Scan Module Pair the Scan Module to the Diagnostic Tool Not Paired See Pairing The Scan Module on page 52 for instructions You may have moved out of range Move the Diagnostic Tool closer to the Scan Module to Paired but Not a reestablish communications If connectivity is Communicating not restored perform the Recovery Procedure on page 57 Hardware status is good and Bluetooth should be functional Verify that the green Bluetooth LED on the front of the Scan Module is flashing If there is no connectivity perform the Recovery Procedure on page 57 Paired and Communicating 13 1 1 Pairing the Wireless Scan Module For detailed information on the use and pairing of the Scan Module see P
158. pens the highlighted folder or file Creates a new folder Moves the highlighted file or folder to the Recycle Bin Opens a dialog box and virtual keyboard for renaming the selected file or folder The Save function is not implemented at this time See Saving Files on page 131 for information Opens a dialog box and virtual keyboard for renaming the selected file or folder Opens a menu of additional toolbar options shown below Creates a link or shortcut to the selected file on the Data Manager main screen Attaches the selected file to a new email The My Data icon is a shortcut that quickly returns you to the main Data Manager screen Select the icon at any time to instantly return Note the location of the page being viewed is shown near the top of the screen just below the toolbar 115 Data Manager Screen Layout 11 1 2 Open The Open icon is only active displays in color when an item in the folders panel is highlighted GQ To open a folder 1 Highlight the file to open in the folders panel 2 Select the Open icon to load the highlighted file The screen advances and the contents of the open folder are shown in folders panel Highlight an item in the folders panel and the information or preview displays if available Figure 11 2 Tan gt Data Manager gt C Documents and Sottings VorusUserMy Documents ShopstreamiScreanshots E MyData Y up By Open New fe Delete GP Rename Y Savi pr E 2007
159. pter Selecting Continue opens a submenu of options Figure 6 2 t gt Scanner gt OBD Direct e Main Menu Health Check y Global OBDII Code Check Global OBDII Clear Codes Readiness Monitors MIL Status Figure 6 2 Sample OBD Health Check menu 6 1 1 Global OBD Il Code Check This is option displays any stored emission related generic DI Cs reported by the ECM Selecting this option opens a submenu with two choices Codes and Pending Codes Select an option to display the code list Refer to Codes Menu on page 43 and the Global OBD Vehicle Communication Software Manual for additional information Codes The Codes option displays a list of current emission related DTCs OBD II Codes have a priority according to their emission severity with higher priority codes overwriting lower priority codes The priority of the code determines the illumination of the MIL and the code erase procedure Vehicle manufacturers have implemented the priority ranking differently so there will be differences between makes 64 OBD Direct OBD Health Check Pending Codes The purpose of this service is to enable the Diagnostic Tool to obtain pending or maturing diagnostic trouble codes These are codes whose setting conditions were met during the last drive cycle but need to be met on two or more consecutive drive cycles before the DTC actually sets The intended use of this service is to assist the service technician a
160. r DataViewer Operation P To print graphs 1 Select the desired parameters A checked box indicates the graph will be printed Select again to deselect the parameter Select Change to modify the font this opens a standard Windows font dialog box a Modify the font as desired b Select OK to close the font dialog box Once all selections are made select OK A print dialog box opens Select OK a If Print Graph s was selected the file is sent to the printer b If Graph s Print Preview was selected a preview window opens Select the printer icon Figure 11 10 to send the file to the printer Figure 11 10 Print preview window 123 Data Manager Scanner DataViewer Operation View Menu The View menu allows you to change how data is displayed on the screen Figure 11 11 Tools Text Only Ee Graphs Only Text and Graphs Figure 11 11 Scanner DataViewer View menu Select from the following menu options e Text Only shows all parameters and their values as text only e Graphs Only shows all parameters as graphs only e Text and Graphs shows all parameters and their values as text in the left panel of the screen and shows them as graphs in the right panel of the screen Tools Menu The Tools menu opens the Properties dialog box The Properties dialog box has two sections Figure 11 12 Shared Graph Properties and Individual Properties Shared Graph Properties apply to all gr
161. r Operations e Show Digital KV available only in ignition scope adds a kilovolt reading to the screen e Show Grid switches grid lines on the screen off and on Figure 8 19 i Hi NOT ARANI IN jijij iN all UN AAA IAATATATAN Figure 8 19 Sample grid selected e Invert Colors switches the screen background to white Layout Settings The selected radio knob on the Layout dialog box shows which setting is active Use a finger or the stylus to switch between settings e 1window shows all traces on the same screen Figure 8 19 e 2windows shows two separate traces in two ways horizontal one below another Figure 8 20 or vertical side by side Figure 8 21 A 6 1 dl 4 Figure 8 20 Sample 2 Windows horizontal display 101 Scope Multimeter Operations a E ff 1 a Figure 8 21 Sample 2 Windows vertical display 3 windows shows three traces one below another on the same screen Figure 8 22 MORE a om ST r Figure 8 22 Sample 3 Windows display 4 windows shows four traces one below another on the same screen 102 Scope Multimeter Operations Units Settings The Units dialog box allows you to switch between Full Scale or Per Division settings for the trace setup and the display settings Selecting Full Scale configures the units to the full viewing area of the screen while Per Division adjusts the units to a single division one tenth of the screen Th
162. r Updates Show Progress Settings About m acen Exit ma ms 8 12 10 PM A Figure 15 3 ShopStream Update Tool icon and menu 2 Select Check for Updates from the menu A series of message boxes will display as the SST searches for updates Figure 15 4 E ShopStream Update Tool Checking for updates for Diagnostic Software Minimize Figure 15 4 Typical Checking for Updates message 156 ShopStream Update Tool SST Manual Download Once the search is complete one of two results are expected l no updates are found the message box closes and a No updates available message displays Select the message to close it If updates are found they will automatically begin to download Figure 15 5 E ShopStream Update Tool Downloading update 11 2SR1 New features and bug foces for 112 4 990 179 533 kb 2 ll z Minimize 8 Cancel Figure 15 5 Typical Downloading update window NOTE The percentage status bar may not always be displayed while downloading Figure 15 5 3 During an active download two options are available Minimize closes the message box The download continues as a background task and the diagnostic tool can be used normally Select Show Progress from the SST icon menu at any time to reopen the message box and check the status of the download Cancel stops and cancels the download and closes the message
163. r your Scanner Module The device will automatically update in 7 seconds Update Now Update Later Figure 5 11 Scan Module update available message The firmware update process as explained in the following procedure begins automatically after ten seconds unless Update Now or Update Later is selected Selecting Update Now begins the process immediately Update Later defers the operation closes the message and starts the Scanner function If you choose not to perform the update it will not affect Diagnostic Tool operation however you will not benefit from the additional features available in the update Selecting Details in the upper right corner opens a list of what is included in the update 60 Scan Module Operation Updating Scan Module Firmware gt Updating Scan Module firmware IMPORTANT The following Scan Module firmware update procedures apply to both standard and wireless Scan Modules NOTE The Scan Module DLC must be disconnected from a vehicle during the update process NOTE The Diagnostic Tool must be connected and powered by the AC DC power supply during the Scan Module firmware update process Damage can occur to the Scan Module if the Diagnostic Tool power is turned off or the power supply is disconnected during the firmware update process 1 Connect the AC DC power supply to the Diagnostic Tool 2 Turn on the Diagnostic Tool 3 Connect the Scan Module to the Diagnostic Tool as follows Figu
164. rcuit damage IMPORTANT Maximum rated transient over voltage impulse is 500 volts do not exceed the rated transient over voltage Getting Started The Scope and Multimeter module enables the following functions e Lab Scope e Ignition Scope e Graphing Multimeter e Digital Multimeter 8 1 1 Capabilities The following tables detail the software and hardware capabilities NOTE 200V to 400V scales are not to be used to measure signals greater than 50VAC rms or 75VDC IMPORTANT Do not use the Low Amp Probe to measure current on conductors at a potential greater than 46VAC peak or 70VDC 83 Scope Multimeter Getting Started Table 8 1 Scope Function Range Accuracy Comments Ch 1 yellow banana jack Ch 2 green banana jack Ch 3 blue banana jack Ch 4 red banana jack Single trace mode 6 MSPS Ch 1 only Dual trace mode 3 MSPS Ch 1 Continuous sampling amp 2 only MSPS mega samples per second Four trace mode 1 5 MSPS Ch 1 4 Bandwidth DC 3 MHz 3 db point 3 MHz 10 MOhm DC Input Impedance 4 kOhm 3 MHz Channel 1 4 VDC Full Scale 100mV 400V Do not measure greater than 75VDC VAC Full Scale 100mV 400V Do not measure greater than 50VAC rms Table 8 2 Graphing Multimeter Functor Rare Accuracy iComments Ch 1 yellow banana jack Ch 2 green banana jack Ch 3 blue banana jack Ch 4 red banana jack Continuous sampling OS ROMEES MSPS mega samples per s
165. re 5 12 NOTE The Scan Module and Diagnostic Tool must be connected during the update process Standard Diagnostic Tools are directly connected wired to the Scan Module The following steps describe how to connect a wireless Scan Module to the Diagnostic Tool a From the bottom of the Scan Module gently lift up and out on the sides of the handgrip to free it from housing b Open the hinged cover on the base of the Scan Module to expose the USB jack c Plug the small end of the USB cable into the USB jack on the Scan Module d Plug the large end of the USB cable into one of the USB jacks on the side of the Diagnostic Tool 1 Hinged cover 2 USB jack Figure 5 12 Wireless Scan Module USB jack 4 Select Scanner from the Diagnostic Tool Home screen 61 Scan Module Operation Updating Scan Module Firmware 5 Select OK when the update available message displays Figure 5 11 The update begins and installation progress is tracked on the screen Figure 5 13 Updating Scanner Module Please wait Downloading SM3 Application _ Figure 5 13 Sample update in progress screen A successfully updated message displays once the installation process is complete Figure 5 14 The Scanner Module has been successfully updated Figure 5 14 Sample firmware update complete message 6 Select OK to close the message and return to Scanner operations The Scan Module now has the latest firmware update
166. representative for troubleshooting communication problems Help A variety of utilities and additional resources are available through the Help menu e User s Manuals e About Scanner Hardware Version e About Scanner The User Manual Version Info and Activation Status options are the same as explained previously see Menu Options on page 31 for details Other options are explained below 32 Scanner Function Basic Operation and Navigation User s Manuals This option opens a menu of additional support documentation such as vehicle communication software manuals available to assist in your diagnosis These manuals provide connection information detailed test procedures and other resource material for specific vehicles Fi gt Scanner gt Engine amp Powertrain gt Driveability Asian Import Vehicle Communications BMW Vehicle Communications Global OBD Vehicle Communications Land Rover Vehicle Communications Mercedes Benz Vehicle Communications Say meando US Domestic Vehicle Communications Volkswagen 4udi Readiness Code Charts Volkswagen Audi Vehicle Communications Volvo Vehicle Communications Exit Figure 4 14 Sample User s Manuals menu Select Exit to close the Help module and return to the Scanner About Scanner Hardware Version This option opens a dialog box showing the hardware version and other details about the Scanner module A Copy to Clipboar
167. rinted If the Diagnostic Tool is not connected to a printer the frame of data is saved as an XPS file A dialog box opens so that you can name the print file and specify the location that it is saved to follow the on screen instructions Saved files can be printed at a later date or opened and reviewed NOTE Saved print files cannot be viewed using the Data Manager they can only be opened into an internet browser To open a saved print file 1 Minimize the Diagnostic Suite to view the desktop 2 From the desktop select My Documents gt ShopStream gt Scanner Data Folder 3 Locate the file you wish to view 4 Double select the file to open it The internet browser and file open More Whenever the More icon appears on the toolbar it indicates that there are additional options available Selecting the More icon from the Scanner toolbar opens a dropdown menu that offers two choices that only apply to data graphs e Scale e Sweep 28 Scanner Function Basic Operation and Navigation Scale The Scale option switches the scale values displayed along the left hand side of the data graphs on and off Figure 4 9 The dropdown menu closes once a selection is made i A e anit r gt gt m E Exit Sa Custom F Alarms jf Properties M Graph View i Save ma Print res HO S B2 S2 mV a 31 TRIM 1 Scale ne TIT Min 282 Max 959 1 Sweep o TPS ar HO2S B1 52 mV FP Iii A 9 INJ PW B1
168. rs appear on the favorites list in the order in which they are selected Therefore if you select the makes you work on most frequently first they will appear at the top of the list 3 Select Finished on the toolbar once your selections have been made The screen returns to the manufacturer list but only the makes you selected display Note the Favorites toolbar selection now reads Full list Guided Component Test Vehicle Identification 4 Select Full List on the toolbar to view the complete list of manufacturers 5 Select Back on the tool bar at any time to return to the previous screen q gt Guided Component Tests gt Ai Finished J Atfartomeo Alfa Romeo American Motors American Motors Audi Austin BMW Oo ew O MES Cadillac Cadillac eS ee cker Chevrolet Chrysler chryster Daewoo Daewoo Daihatsu Daihatsu Demonstration Demonstration Lancia a Lincoln 7 Mazda Mercedes Benz Mercury Merkur Mr MIE Figure 7 2 Sample Configure Favorites screen Your favorites list is what will display whenever a Guided Component Test database is started in the future The list can be modified at any time by selecting Configure Favorites from the toolbar 7 1 3 Identifying a Test Vehicle Procedures to identify the test vehicle may vary somewhat by vehicle and market The following which identifies a 2008 Ford Focus for testi
169. ry well ventilated place with a 30 to 75 percent state of charge to prevent loss of characteristics 163 Maintenance Battery Pack Service To prolong the life of your battery power off the Diagnostic Tool when it is not in use The Diagnostic Tool has a built in charger that recharges the battery on demand whenever it is connected to a power source A Smart Battery Charger which prolongs battery life and improves performance is available as an option The optional Smart Battery Charger ensures maximum performance by cycling the battery to a complete discharge state then slowly drawing it up to a full charge This over night charging cycle is highly recommended for units that are subjected to heavy usage 16 5 2 Replacing the Battery Pack If the battery pack no longer holds a charge contact your sales representative to order a new one IMPORTANT Replace the battery pack with original Snap on replacement parts only To replace the battery pack 1 Remove the right side handgrip from the Diagnostic Tool Depress the lock tab on the back side of the battery pack Slide the battery pack clear of the Diagnostic Tool Fit the new battery pack into the slot Install the handgrip ot ge SN 16 5 3 Disposing of the Battery Pack Always dispose of a lithium ion battery pack according to local regulations which vary for different countries and regions The battery pack while non hazardous waste does contain recyclable material
170. s If shipping is required ship the battery pack to a recycling facility in accordance with local national and international regulations For additional information contact e North America Rechargeable Battery Recycling Corporation RBRC at http www rbrc org or http www call2recycle org or call 1 800 822 8837 USA Products bearing the WEEE logo Figure 16 2 are subject to European Union regulations Es Figure 16 2 sample WEEE logo NOTE O Always dispose of materials according to local regulations Contact your sales representative for details 164 Maintenance System Restore 16 5 4 Battery Pack Calibration gt The battery pack contains a micro controller that monitors the battery pack characteristics and maintains an internal fuel gauge The internal fuel gauge may lose some accuracy after many cycles of partial discharge and charge Should this happen the fuel gauge can be calibrated with the following procedure To calibrate the battery pack fuel gauge 1 Fully charge the battery pack 2 Fully discharge the battery pack at a steady rate IMPORTANT The battery must be completely discharged Operate the Diagnostic Tool until it shuts down by itself due to a lack of power Continue operating the tool when the low battery warning displays do not begin charging until after the tool has automatically shut down 3 Fully charge the battery pack NOTE It is not recommended to perfor
171. s a dialog box that allows you to select the type of test probe being used e Peak Detect maximizes the signal sampling rate in order to capture fast events such as spikes glitches and other anomalies that may normally be undetected e Filter smooths out the trace when the signal is disrupted by noise or other interference e Inverted switches the polarity of the displayed signal e Coupling AC subtracts the average value of the waveform by blocking the DC portion of an input signal in order to amplify the AC portion This allows small variations in the trace to become visible e Scale opens a dialog box that allows you to select the scale which is the total value displayed on the vertical axis of the display The value shown in white at the bottom of the list is the current sweep setting selecting it open a dialog box that allows you to adjust the sweep see Sweep Controls on page 98 for details e Slope only active when a trigger is set indicates whether the trigger is set to activate on the rising or falling slope of the trace Selecting the slope icon switches the slope The white dash at the bottom of the slope column is used to set the trigger selecting it opens the trigger setup dialog box see Trigger Controls on page 99 for details 92 Scope Multimeter Navigation Record Playback Control Toolbar The record playback control toolbar at the base of the screen is used for recording data and for reviewing paused dat
172. s converted into a voltage signal However the values are shown as pressure on the display screen rather than voltage Trace Details The Trace Details section displayed at the base of the screen can be used to quickly adjust settings for capturing the trace The Trace details are accessed using either the Data icon on the upper toolbar or the Touch and Grow icon fingerprint icon on the Playback toolbar Both icons function the same and cycle the Trace Details selection through three states e Displayed trace settings are displayed in this mode e Expanded trace settings are displayed in a larger format in this mode e Off trace settings are not displayed in this mode Adjustments are made by selecting the item to be changed on the screen A dash indicates a function that is not selected and an icon displays to indicate an active function Figure 8 12 91 Scope Multimeter Navigation Profile Channel Probe Pea o er cr cr 10 ms 000 _ a r 1 Peak Detect on 2 Filter on 3 Inverted trace 4 Coupling AC on 5 Sweep setting 6 Trigger setup 7 Trigger set on the rising slope Figure 8 12 Sample data detail display The following trace adjustments and settings are available e Profile switches the trace for the selected channel on and off e Channel opens a dialog box that allows you to configure the trace setup see Trace Controls on page 97 for details e Probe open
173. s will display periodically when new software upgrades are available Figure 14 1 To purchase software upgrades or join the software subscription program see your Snap on Representative Selecting OK will close the message box until the beginning of the next month when it will appear to remind you again Selecting Snooze 1 Week will close the message box for approximately one week and then it will re appear A new diagnostic software upgrade is available See your Snap on representative for details Figure 14 1 Software Upgrade Reminder Message 137 SureTrack SureTrack Authorization and Registration 14 1 1 SureTrack Authorization Code When you purchase a software upgrade from your Snap on Representative you will receive a SureTrack authorization code The authorization code is printed on your sales receipt Authorization codes are 12 digit aloha numeric codes e g 123ABCAP4 US NOTE If you are currently in the Software Subscription program you will receive your SureTrack authorization code by mail upon the new software upgrade release Subscription software upgrades are installed using the Subscription Upgrade Manager program installed on your Diagnostic Tool Each time you purchase an a diagnostics software upgrade you will be provided a new Sure Track authorization code The authorization code will expire shortly after the release of the next concurrent software upgrade To log in with a new authorization
174. stic Tool are communicating through a wireless connection 5 5 4 Recovery Procedure This is a quick and easy method that reestablishes connectivity between the Diagnostic Tool and the Scan Module in most instances If Bluetooth connectivity remains unavailable following recovery use one of the alternate procedures to restart the system NOTE This product is intended to be used by professional technicians in a garage environment Electrostatic discharges may happen occasionally and cause a loss of communication To restore communication disconnect and reconnect the communication cables and follow screen prompts P To recover wireless connectivity 1 Disconnect the Scan Module from the vehicle Navigate to the Home Screen on the Diagnostic Tool Select Exit to close the ShopStream Diagnostic Suite Connect the Scan Module to the vehicle Select the ShopStream Diagnostic Suite icon on the desktop Si RUN a ShopStream Diagnostic Suite Figure 5 7 Sample ShopStream Diagnostic Suite desktop icon 57 Scan Module Operation Troubleshooting NOTE O The ShopStream Diagnostic Suite can also be started from the Windows Start menu Alternate Recovery Procedures Use these methods as an option to the Recovery Procedure or when recovery fails to restore the wireless connection USB Procedure This method establishes a hard wired USB cable connection between the modules P To create a USB connection 1 Carefully sl
175. story Opens a window that allows you to Search t locate a particular vehicle history Available only after a search use to eur Es Show All return to a complete Vehicle History list Opens a window that allows you Settings yr Settings configure which fields display on main Vehicle History screen Back 110 Vehicle History Operations Screen Layout Activate Use this icon to load an existing vehicle history when servicing a vehicle that you have previously worked on The Diagnostic Tool uses the identification characteristics stored in the vehicle history to load the correct database so you do not need to identify the vehicle to begin testing P To activate a vehicle 1 Locate and highlight the desired Vehicle History in the main body of the screen 2 Select Activate on the Vehicle History toolbar The Activate icon is removed from the toolbar once a vehicle has been selected 3 Select the Home icon on the toolbar The Home screen displays and with the activated vehicle shown on the toolbar 4 Select any module icon on the Home screen to begin testing View Use this selection to open edit add notes and print the work sheet for an existing Vehicle History P To modify an existing Vehicle History 1 Highlight the Vehicle History be opened in the main body of the screen 2 Select View on the Vehicle History toolbar The worksheet for the selected vehicle opens and there are now Back and Save amp Close i
176. t the left of each column and its value is at the right edge of the column Parameters display in the order that they are transmitted by the ECM so expect variation between vehicles Gesture scrolling allows you to quickly move through the data list Simply touch the screen and drag your finger up or down to reposition the parameters being displayed Position bars momentarily appear to the right of each column to indicate the position of the current screen in relation to the entire list as you scroll Each column of parameters scrolls independently of the other column Figure 4 19 shows a typical data screen 1 2 3 1 2 3 gt Scanner gt Engine gt ENGINE DATAY r Custom M Alarms y Pp MA RPM TPS V HO2S B2 Siimv HO2S B2 S2 mYV o INJ PW B2 mS ST TRIM 1 LT TRIM 1 ST TRIM 2 g 3 LT TRIM 2 ST TRM AVG1 No LT TRM AVG1 ST TRM AVG2 LT TRM AVG2 FT LEARN Q 1 Graph icon 2 Parameter name 3 Parameter value A e Figure 4 19 Sample data screen 39 Scanner Function Scanner Operation Data Graphs Select the Graph icon to open a data graph for that parameter Figure 4 20 Selecting a parameter for graph view moves it to the top of the list Select the Graph icon again to close the graph for that parameter and return to a data list view Exit ix Custom F Alarms rf Properties MA GraphView PE Save By Print
177. tation Optional The Diagnostic Tool can be powered and operated when installed on the optional docking station The docking station also powers the internal battery pack charging process and allows USB connectivity for attaching peripherals Contact your sale representative for additional details AC DC Power Supply The Diagnostic Tool can be powered from a wall socket using the AC DC power supply and power cord The AC DC power supply also powers the internal battery pack charging process Data Link Connector DLC Standard Version Only The standard Diagnostic Tool can be powered through the DLC when connected to an OBD II vehicle with the data cable However battery pack charging is not available when the Diagnostic Tool is being powered by the DLC Introduction Scan Module Wireless 2 2 Scan Module Wireless The wireless Scan Module is provided as standard equipment on all late model VERUS Diagnostic Tools Early VERUS Diagnostic Tools which are designed to operate with a cable connection to the test vehicle can also be converted to operate with the wireless Scan Module 2 2 1 Functional Description 5 Top Bottom 1 Data cable connector 2 Memory card port remove protective hand grip for access 3 Bluetooth LED green 4 Communication issue LED red 5 Vehicle power LED green 6 Universal serial bus USB jack remove protective hand grip for access Figure 2 5 Scan Module Wireless Comm
178. the diagnostic tool is turned on If a software update is available the SST will download it The SST is a low priority program that only downloads software updates when unused bandwidth is available If other programs are running that communicate over the Wi Fi network such as a browser or instant messaging the download may be temporarily suspended This allows you to continue normal diagnostic tool operation without interruptions or loss of performance Basic Operation The SST program is normally running in the Windows background and available from the Windows system tray The program can be accessed as follows e SST icon in the Windows system tray opens the SST program menu e SST program selection from the Windows All Programs or Startup menus starts the SST program and adds the SST icon to the Windows system tray NOTE If necessary select the expand arrow to see the SST icon in the system tray 154 ShopStream Update Tool SST Basic Operation Check For Updates A Show Progress a S Settings O About ext AMO 8 12 10 Pm Figure 15 1 SST Icon in system tray Selecting the SST icon from the system tray provides the following menu choices e Check for Updates Allows you to manually check for software updates anytime See Manual Download on page 156 e Show Progress allows you to check the status of an active download e Settings provides SST program options Turn on off
179. to the community need to be closed once the vehicle repair issue has been resolved You are encouraged to document the fix and an important part in doing so is to provide information on what actually fixed the vehicle This makes it possible for other SureTrack community members to use the information as well To close a question select the Close Question icon on the right side of your question Your question is now converted to a SureTrack Community Tip Unless you have already done so you will be asked to award Best Answer and Good Answer ratings to reward those community members that helped you as part of closing the question This awards Leaderboard points to those community members that assisted you Rating Answers Rating answers is one way to give back to the Sure Track community The member that originally asked the question gets to select a Good Answer and a Best Answer from all the responses The community member that provided the Good Answer or Best Answer to a question is recognized for their contribution About Good Answers and Best Answers e Only one answer can be rated Best Answer e More than one answer can be rated Good Answer e Only the SureTrack community member that asked the question can rate the answers 152 SureTrack Using the SureTrack Website 14 5 5 Enter a Tip Selecting Enter a Tip opens a text entry form where you can enter you personal repair experience to share with the community P To create a new Ti
180. tream Diagnostic Suite 4 Select Start in the lower left corner of the screen to open the menu Step 4 Step 5 e Internet Hampshire TS HARE Control Panel ShopS5tream Disqnostic Suite Ll Mr Recent Documents i My Pictures Favorites 3 My Computer w Py Network Places E Control Panel A Network Connections pa s 3 Printers ard Farag Ed Helo and Support Figure 5 9 Sample Windows Start menu 5 Select Turn Off Computer from the menu 6 Select Turn Off when the Confirmation window opens 59 Scan Module Operation Updating Scan Module Firmware 9 6 Turn off computer Figure 5 10 Sample shutdown confirmation window 7 Wait for the tool to completely turn off then press the Power button to restart the Diagnostic Tool 8 Connect the Scan Module to the vehicle once the ShopStream Diagnostic Suite opens Updating Scan Module Firmware The internal programming firmware of the Scan Module may require periodic updates Firmware updates increase the Scan Module s diagnostic capabilities typically by adding support for new tests vehicles and enhanced applications to the vehicle databases Scan Module firmware updates when available are delivered with diagnostic software updates upgrades Upon starting the Scanner function initially after a software update or upgrade has been installed a message may be displayed to inform you an update is available Figure 5 11 There is an update available fo
181. u wish to scale From the Graph Properties dialog box Figure 4 24 select Auto Scale On The check mark is cleared from the box and the minimum and maximum fields activate Select either Max maximum or Min minimum to activate that field and open the keyboard Type the desired scale value into the field Select the other field and enter a value then close the virtual keyboard Select Save to close the dialog box 42 Scanner Function Scanner Operation Trigger On Max Min AutoScale On Max Min Save Cancel Figure 4 24 Sample manual scale selection The dialog box closes and the parameter scale is now at the set values Using Zoom The zoom options on the Data Buffer toolbar allow you to change the magnification level of the sweep when viewing data graphs Use the Zoom In icon to increase magnification and the Zoom Out icon to decrease magnification Codes Menu This selection may appear as Codes Codes Menu Codes Only Codes No Data or something similar on the menu Selecting opens a list of data parameter viewing options that may include Display Codes Selecting opens either a list of diagnostic trouble codes DTCs stored in the selected electronic control module ECM or a submenu of DTC viewing options Submenu options may include e Trouble Code Information opens a list of codes in ECM memory e History Codes opens a list of codes whose symptoms are not currently pres
182. ual Protocol Selection and message displays advising you to make sure you know the correct protocol for the test vehicle An incorrect selection may activate warning lamps and set CAN related faults on the vehicle Select OK and a menu of options displays Figure 6 7 _ Apr gt Scanner gt Manual Protocol Selection Back Select Communication Protocol ISO 15765 4 CAN ISO 27145 WWHOBD CAN SAE J1939 CAN ISO 9141 2 ISO 14230 4 KWP2000 SAE J1850 PWM SAE J1850 VPW Figure 6 7 Sample communication protocol menu 70 Guided Component Test The Guided Component Test software is a component testing powerhouse providing you with a robust diagnostic database for use with scopes and meters It is like having access to a complete library of shop manuals for testing engine management components transmission sensors and components and ABS systems Guided Component Test helps you with everything from selecting the appropriate test for a specific component to showing the hook up location and correct pin configuration This software thoroughly guides and instructs you on proper testing procedures and offers tips from the internal troubleshooter database The guided component test procedures tips and meter settings reduce your overall set up and diagnostic testing time Vehicle specific Guided Component Tests are provided for engine transmission ABS charging transfer case and suspension systems A 1 1
183. ule To use the Scan Module with the Scanner or OBD II EOBD functions it must first be paired with the Diagnostic Tool Pairing is the wireless connection identification process used to connect the Scan Module to your Diagnostic Tool The Scan Module only needs to be paired once before it s initial use The connection configuration should remain in memory for all future uses unless the connection configuration is removed or lost NOTE Wireless devices shown in this section are used as reference Not all devices shown may be applicable to your Diagnostic Tool To pair the Scan Module with the Diagnostic Tool 1 Turn on the Diagnostic Tool IMPORTANT The Scan Module needs to be powered on during the pairing process Connect the Scan Module to a vehicle or to the Diagnostic Tool using the USB cable Make sure the Diagnostic Tool has a charged battery or is connected to the AC DC power supply 2 Connect the 26 pin end of the data cable to the Scan Module data cable connector 3 Connect the 16 pin end of the data cable to a vehicle data link connector DLC The green LED on the Scan Module is illuminated when power is being supplied to the Scan Module For additional information on the Data Cable see Data Cable Connection on page 54 4 From the Diagnostic Tool select System Settings gt Paired Devices 5 Select Add from the toolbar then OK when prompted The Diagnostic Tool searches for compatible wireless devices then
184. umber of frames designated after the trigger event see Properties on page 25 e Print opens a submenu with these options Screen sends the current screen image to a printer Troubleshooter prints the full text of the troubleshooter topic shown in the main body Selecting an option opens a Windows Print dialog box for printing or saving the file Tools This option allows you to adjust tool settings to your personal preferences Selecting Tools opens a menu with two options e Units Setup e Display BEN 31 Scanner Function gt Basic Operation and Navigation Units Setup The units of measurement can be changed for temperature vehicle speed air pressure and other pressure readings Choose between US customary or metric units of measure To change the units setup 1 Select Tools gt Units Setup The Measurement Units Setup dialog box opens FH gt Scanner gt Engine amp Powertrain Units Temperature Fahrenheit Vehicle Speed MPH Air Pressure Hg Other Pressure PSI Accept Restore Default Values Cancel Figure 4 13 Sample Units Setup screen 2 Use the dropdown menus to select the desired value for each item 3 Select Accept to close the dialog box and apply the changes Display BEN Selecting opens a screen with the Balco Engine Number BEN of the currently identified vehicle The BEN is used internally for data coordination and you may be asked to provide to a Customer Care
185. unication The wireless Scan Module is a communication device that transmits vehicle data to the Diagnostic Tool without a physical connection The working range of the transmitter is about 30 feet 9 14 m A signal lost due to moving out of range automatically restores itself when the Diagnostic Tool is brought closer to the Scan Module The Scan Module sounds a tone and the Diagnostic Tool shows a warning message when the signal is lost 10 Introduction Scan Module Wireless 2 2 2 Technical Specifications Description Specification Wireless Bluetooth 2 0 Technology USB Power 5V 500mA Data Cable Connector ay to 32V Maximum 12 Watts Power Width 8 04 in 204 3 mm Height 882 87 mm 1 66 in 42 1 mm 09 040819 Operating Temperature At 0 to 90 relative humidity non condensing Range ambient 32 to 113 F 0 to 45 C Storage Temperature At 0 to 70 relative humidity non condensing ambient 4 to 140 F 20 to 60 C Environmental This product is intended for indoor use only Conditions This product is rated for Pollution Degree 2 normal conditions 2 2 3 Power Sources The Scan Module operates on 12V or 24V vehicle power which it receives through the data cable connector The Scan Module powers on whenever it is connected to an OBD II EOBD compliant data link connector DLC For non OBD II EOBD compliant vehicles the Scan Module can be powered from a suitable power port on the test vehicle usi
186. ureTrack icon from the Home screen allows you to access SureTrack without connecting the scanner module to a vehicle This allows you to quickly access SureTrack diagnostic information at anytime A vehicle must be identified to access SureTrack 1 Select the SureTrack icon from the Home screen 2 Avehicle identification sequence begins if there is no active vehicle Follow the screen prompts to select the year make model submodel engine and system of the vehicle Figure 14 11 If an active vehicle is detected a confirmation message will display providing the following options a Select OK to continue with the identified vehicle b Select Cancel to identify a different vehicle ME gt Ask a Tech Do you want to load 2001 gt Chevrolet gt Tahoe Cancel f Figure 14 11 Active Vehicle Confirmation Message After the vehicle identification process is complete the SureTrack website opens See Using the SureTrack Website on page 145 for additional information Before using SureTrack you must be logged in see SureTrack Log In on page 139 144 SureTrack 14 5 Using the SureTrack Website Using the SureTrack Website The following section provides basic instructions and information for using the SureTrack website For additional information see the FAQ page on the Sure Track website The FAQ page link is located on the bottom of the SureTrack Login page Figure 14 12 SureTrack website address http
187. w Scan Module response accompanied by Error 101 message e Slow Scan Module response accompanied by Error 404 message e Error Occurred Message when trying to use the Scan Module e Error Occurred Message after 20 or more minutes sitting idle particularly if the devices have been stationary 5 5 1 No Communication Message If the Scan Module is paired to the Diagnostic Tool and tries to communicate with the vehicle and the Scan Module is not connected to the vehicle a Connect Data Cable or no communication message displays A signal lost due to moving out of range automatically restores itself when the Diagnostic Tool is brought closer to the Scan Module The Scanner sounds a tone when the signal is lost The following conditions cause a no communication message to display e The Scanner is unable to establish a communication link with the vehicle e You selected a system for testing that the vehicle is not equipped with such as ABS e There is a loose connection e There is a blown vehicle fuse e There is a wiring fault on the vehicle or in the data cable or adapter e There is a circuit fault in the data cable Personality Key or adapter e Incorrect vehicle identification was entered Refer to the Vehicle Communication Software manuals for manufacturer specific troubleshooting information 5 5 2 Signal Loss Out of Range Alarm A signal lost due to moving the Diagnostic Tool out of r
188. week month or a year An Older folder when available goes to the next higher level in the files structure menu Figure 11 6 gt Data Manager gt C Documents and Settings VerusUsenMy Documents ShopStroamiscroonshots Bee eee A eee pf Fal Week Beginning 1 15 2012 E Week Beginning 1 8 2012 El m Older E 20120116 1645 1 pg ML 20120116 1645 2 jpg E 20111222 0014 1 jpg 20120112 2148 1 pg 20111222 0014 2 jpg Eqs 20120116 1612 1 jpg Es 20120116 1612 2 jpg a 20120116 2045 1 Jpg I 20120116 2045 2 pg Information Bitmap Viewer 20120112 2148 1 jpg Figure 11 6 Sample saved file folder structure 120 Data Manager 11 3 Scanner DataViewer Operation Scanner DataViewer Operation The Scanner DataViewer allows you to review saved scanner data files Figure 11 7 To open saved Scanner data files select the Scanner Data Folder menu option from the Data Manager main menu Scanner DataViewer Opens pids scm scs scp and spm file extensions 2 3 a Fle Ven Took Help PIDList M1 Mo Ma Pa Po Mo Bes 12 Mais Scale 1 Sweep E Exit O Hide Complote Lisi Custom Lisi ENG SPD O IGN ADVANCE O mai Mame Value ERTI SEEEN A AO 4 Min 7 Cured 17 5 EMG SPQ adi at haa T Gi ADWANCE irs 40 y 1 P re 2 ES 000 4 A Y Li ALO j E A r i i W A S K 3 1 I 1 i J i f n E ra CALC LOADS Min 1 8 Ma
189. x 1651 Comes 282 00000 gt i XJ 8 1 Menu bar 2 Display toolbar 3 Graph display 4 Properties icon 5 Vertical Scroll bar 6 Zoom controls 7 Slider bar 8 Navigation toolbar 9 Parameter text list 10 Parameter configuration tabs Figure 11 7 Scanner Data Viewer 121 Data Manager Scanner DataViewer Operation 11 3 1 Menu Bar The menu bar at the top of the screen contains the File View Tools and Help menus File Menu The File menu offers the following selections Figure 11 8 View Tools Help Load Print Graphs Graphis Print Preview Exit Figure 11 8 Scanner DataViewer File menu e Load locate and open data files launches a navigation window e Print Graph s print selected graphs e Graph s Print Preview preview graphs before printing e Exit closes Scanner DataViewer When Print Graph s or Graph s Print Preview is selected a dialog box opens that allows you to choose which graphs to include how many graphs appear on a page and the text font Figure 11 9 Choose Graph to Print S 7 Graphs _ Engine Speed APM O Desired Idle RPM Desired IAC Position 3 TAC Position T Coolant F O Intake Ag F O MAF o s O Desited IAC Airflow a s CO Engine Load 4 O TPS 2 J TPS il O MAP inHg Graphs perpage 2 T Use Display Colors Fon Aane aaa ns Figure 11 9 Choose Graphs dialog box 122 Data Manager Scanne
190. you would like to ask a question about 2 Select Ask the Experts on the Navigation Bar along the left side of the screen to open the page 3 Enter a Subject for the question 4 to 10 words 4 Complete the form Symptoms this is where you describe how the vehicle is behaving Diagnostics Steps Performed Parts Replaced include any previous diagnostic tests that you performed including the results of those tests Also list any parts that were replaced during previous diagnostic work Your Question compose a clear and concise question to ask the community Be sure to be descriptive and concise when asking your question Select See Examples in the upper right corner of the page to review examples of how to construct a good question The Attach Files icon at the left side bottom of the page allows you to include images or other supporting data with your question Select Attach Files and a selection window opens for locating items on your computer and attaching them Use the Preview icon at the right side bottom of the page to see how your question will be presented to the community before you actually post it Use the Cancel icon at the right side bottom of the page to delete your question Use the Submit icon at the right side bottom of the page to ask your question Check the Follow box if you want to get e mail notifications when other members edit or comment on your question Closing a Question Questions that you post

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