VR Manager Manual
Contents
1. 0 Advanced Daily Schedule Every 1 g day s __ Show multiple schedules a Apply D Cancel J Use the Advanced button to set a Start Date and End Date or check the Repeat Task checkbox to set up parameters for a continuous schedule then click OK VRManager Manual 9 x Start Date p004 10 28 g End Date Repeat Task f gt OK 1 Cancel J Check the Show multiple schedules checkbox to display and set up more than one schedule You can add new multiple schedules then modify them e Backup Storage Enter the location for the backup storage or use Update to select a new location Backup storage i x Local Storage Network Storage c am FilestAltiGenivRManagenvRMbackup Browse rs Foes OK D Cancel You can enter a local path or network path The destination of the backup location must be valid and accessible in the local computer or remote computer The user must have full privilege to read write to the shared and local folders Also VRManager supports backup to DVD RW simply enter the path for the DVD RW location Note The Browse button is not available if VRM Admin is running on a different server than VRM Service e Execute Now button Click this button will begin backup of records When you have finished setting backup parameters click Apply or OK Log Page A log file for the VRM server is created each2. 20259 13036646040 1098320757 319 300 00 59 0 20260 319 1098320896 7045610707 583 300 00 02 25 20261 206 1098320896 319 583 300 00 01 25 al Total 2644 VRManager Manual 17 Change Password To change your password 1 Choose File gt Change Password from the main menu 2 Enter the necessary information in the Old Password New Password and Confirm Password fields then click OK The new password applies at the next log in Change User Password d x Old Password foo New Password Po Confirm Password Po Cox _ Cancel Edit Menu Searching Voice Records To search voice records choose Edit gt Search or click Search in the toolbar You can search based on the following conditions Search Condition From vi A fug11 2005 To f ku 12 2005 ji 6 ok VI cancel 9 The relational symbols for each condition include egual lt greater than gt less than gt less than or egual to lt greater than or egual to lt gt not egual 18 VRManager Manual like look for sub string btwn between in searches the results in sets for example CalleriD In 101 AND 102 means CallerlD equals 101 or CallerlD equals 102 Notes e The date time format is the same as the system format of the operating system e Typing OR in upper case in the edit box means or e Typing AND in upper case in the edit box means and e To leave out a con
3. After adding a new server VRM Service immediately checks the MAKCS server for the VRManager License The newly added server is displayed in the MAKCS ACC or ACM Server List field Note VRManager starts converting all voice recording data as soon as the MAXCS ACC ACM Server information is added to the MAXCS ACC or ACM Server List Changing the Centralized Recording Directory To edit a MAXCS ACC ACM server s location for the centralized recording directory highlight the MAXCS ACC ACM server in the server list then input the new location in the Centralized Recording Directory field VRManager Manual 13 14 VRManager Manual CHAPTER 3 Using VRManager Client To run VRManager Client 1 Choose Start gt Programs gt VRManager gt VRM Client x VRM Server Username Password A C Save Password Ok Cancel 2 Enter the VRM Server IP address or server name User name and Password 3 Checkthe Save Password checkbox to have VRM Client remember the password the next time the program is run 4 Click OK Note Each Windows user has a unique VRM Client login setting VRM Client Main Window When you start VRM Client the first window you see is the VRM Client main window Voice Record Manager E Ioj x File Edit Report Help H SA 0 lt CalleelD di SessioniD N Caller A A WorkGroup N VRManager Manual 15 Atthe top is a menu bar and below is a guick access toolbar At the bott
4. 00 04 3 00 00 0 00 00 41 00 05 4 00 00 4 00 00 11 00 06 3 00 00 0 00 01 1 00 00 0 00 01 0 00 59 07 00 02 2 00 01 25 v 1 ya You can select which columns you want displayed in the main view window These are the column headers you can select from e ID e Callee ID e Session ID e Caller ID e DNIS e Workgroup e Length Date e State There are three states that a record file can be in gt Delete In this state a record cannot be played or saved gt Backup In this state you must manually put the right backup media in the path if you back up the record and remove it gt Normal In this state the file can be played or saved e Comment To select columns for display 20 VRManager Manual 1 Choose Edit gt Select Column The fields in the Visible list appear as columns under the VRM toolbar x Columns Available a a a JEE SessionlD gt a CallerlD Up DNIS WorkGroup f Down L ength _ lt lt J Date State M Comment x f R Ok Cancel J 2 Use the arrow keys lt or gt to move a field from one list to the other You can use the lt lt or gt gt buttons to move the entire group of fields from one list to the other 3 Click OK Sorting In the main view window you can click on a specific column heading to sort records in ascending or descending order on that field You can use the scroll bar at the bottom of the window
5. day named yyyymmdd log for example 20040404 log A daily report for the VRM server is also created yyymmdd rpt for example 20040404 rpt The Log window allows an administrator to set the directory paths for VRM log and report 10 VRManager Manual Note The Browse buttons are not available if VRM Admin is running on a different server than VRM Service Yoice Record Manager Admin E 101 xi User Pooling Storage Log Altiware ACM Set Log Directory a C Program Files AltiGen yRManagerilogs F EJ Delete the log files older than 60 day s Set daily report directory CiProgram FilesiAltiGenivRManagerreports i 4 X Delete the report files older than 60 day s send daily report by mail X A pu ad A _ Apply J OK Cancel J Set Log Directory Use Browse or enter a path to specify where you want log files to be saved check the Delete the log files older than x days checkbox to delete archived log files Set Daily Report Directory Use Browse or enter a path to specify where you want daily report files to be saved check the Delete the log files older than x days checkbox to delete archived daily report files Send daily report by mail VRM will send a report When there is a warning or error or Always Use the Mail Configuration button to configure the recipient s email address Click Test to send a test email Click Apply or OK when
6. finished AltiWare ACC or ACM Page The AltiWare ACC or ACM page displays the MAXCS ACC or ACM servers and centralized recording directories that VRManager will access Here administrators can add or delete MAXCS ACC ACM servers and specify the centralized recording directory for the specified MAXCS ACC ACM server VRManager Manual 11 4 Voice Record Manager Admin A _ Of xi User Pooling Storage lla Altiware ACM server list 10 10 0 8 _ New Delete Centralized Recording Directory Apply OH _ Cancel Adding Servers To add a new MAXCS ACC ACM server do the following Add servers at the AltiServ system 1 Make sure the Centralized Storage directory is located on the local drive on the AltiServ system 2 Share the storage directory with Full Control to a domain user or local administrator Add servers at the VRM Server 1 Inthe AltiWare ACC or ACM page of VRM Admin click New Add New Server 4 x ACM Server Address Centralized Recording Directory User Name Password C OK d Cancel 2 Enter the MAXCS ACC or ACM Server IP Address Centralized Recording Directory the Share name of the centralized recording folder User Name and Password Then click OK If the user account belongs to an NT domain you must enter NTDOMAIN username in 12 VRManager Manual the User Name edit box If the account is local Administrator just enter administrator
7. 30 309 300 00 00 11 20119 309 1098320937 7057929192 2526347 300 00 06 34 20255 17026911811 1098320700 319 300 00 00 02 20256 17024572576 1098320702 319 300 00 01 1 20257 315 1098320723 319 300 00 00 06 20258 18642894292 1098320739 319 300 00 01 09 20259 13036646040 1098320757 319 300 00 59 0 20260 319 1098320896 7045610707 583 300 00 02 25 20261 206 1098320896 319 583 300 00 01 25 a a Total 2644 Export to File To export search results to a tab separated text file txt choose File gt Export To File from the main menu or right click the search results list and choose Export To File 10 xi Voice Record Manager File Edit Report Help a E 0 r W CalleelD Y sessionin X CallerlD M pnis Y WorkGroup X Length 20108 18045590509 1098320684 309 300 00 00 30 20109 309 1098320695 2052630457 2526346 300 00 07 250 20110 14045220035 1099320722 309 300 00 01 28 20112 309 1098320 ave AS 583 300 00 02 22 20113 309 1098320 Play 2526347 300 00 04 32 20114 315 1098320 Exporttofile 300 00 00 00 20115 16137456562 1099320893 309 300 00 00 41 20116 17328734156 1099320894 309 300 00 05 48 20117 15085875844 1098320917 309 300 00 00 48 20118 313 1098320930 309 300 00 00 11 20119 309 1098320937 7057929192 2526347 300 00 06 34 20255 17026911811 1098320700 319 300 00 00 02 20256 17024572576 1098320702 319 300 00 01 1 20257 315 1098320723 319 300 00 00 06 20258 18642894292 1098320739 319 300 00 01 09
8. a ALTIGEN COMMUNICATIONS VRManager Manual MAX Communication Server Release 6 7 April 2012 WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 410 East Plumeria Dr San Jose CA 95134 Telephone 888 AltiGen 258 4436 Fax 408 597 9020 E mail info altigen com Web site www altigen com TRADEMARKS MAX Communication Server MaxAdministrator MaxCommunicator MaxAgent MaxSuper
9. ager is run behind a firewall open TCP port 10040 VRManager may not work behind NAT Setting Access Privileges e The directory of centralized records in the MAXCS ACC ACM server must be shared fully with the VRManager user This user not only requires privilege to read write to the shared folder but also read write to the local folder e The destination of the backup location must be valid and accessible in the local computer or remote computer The user must have full privilege to read write to the shared and local folders In Windows 2003 Server the default setting of the OS security is very robust so caution should be used when setting users access privileges 4 VRManager Manual CHAPTER 2 Using VRManager Admin To run VRManager Admin 1 Choose Start gt Programs gt VRManager gt VRM Admin RM Admin Login E XI VRM Server 10101 33 2S eraran E Save Password gt ok JO Cancel 2 Enter the VRM Server IP address or server name and Password The default password is 22222 3 Check the Save Password checkbox if you want VRM Admin to remember the password the next time the program runs 4 Click OK Note Each Windows user has his own VRM Admin login setting VRM Admin Window VRM Admin has five configuration pages e User e Pooling e Storage Log AltiWare ACC ACM User Page The VRM User page shows the User List for VRManager clients and shows the workgroups extensi
10. dition leave the edit box empty e Only the Comment column will be editable directly from the main view window Searching for All an Extension s Voice Records If you query a specified extension s voice records and in that query you also specify a workgroup the query results show only the extension s voice records related to the workgroup The results do not show non workgroup voice records If you want the query results to display all voice records for that extension leave the WorkGroup field blank Playing Voice Records To play a voice record Click a voice record in the main window to highlight it and then click the Play button VRManager Manual 19 12 Yoice Record Manager File Edit Report Help aim amp 0 CalleelD 18045590509 309 14045220035 15618381767 309 309 315 16137456562 17328734156 15085875844 313 309 17025911811 17024572576 315 18642894292 13036646040 319 Note SessioniD 1098320684 1098320695 1098320722 1098320 1098320 1098320 CallerlD 309 2052630457 2526346 309 Save As 583 Play 2526347 1098320 1098320893 1098320894 1098320917 1098320930 1098320937 1098320700 1098320702 1098320723 1098320739 1098320757 1098320896 1098320896 Displaying Columns Export to file 309 309 309 309 7057929192 2526347 319 319 319 319 319 7045610707 Deleted voice files do not play l0 x Length 00 00 30 00 07 25 00 01 2 00 00 4 00 02 2
11. f voice records Voice Record Manager Admin User Pooling Storage Log Altiware ACM Backup Condition Automatic delete record without backup __ a Schedule Backup Start when free space below MB Start when free space below 9 Schedule Backup storage C Storage Backup Storage f Update Execute Now Apply OK l Cancel 8 VRManager Manual Select one of the following conditions Automatic delete record without backup VRM Admin will delete records without backing them up To set additional automatic delete parameters select any of the following options gt Delete records older than x day S gt Delete records when free space below x MB gt Delete records when free space below x Schedule Backup VRM Admin will automatically back up then delete records To specify backup parameters select any of the following options gt Start when free space below x MB gt Start when free space below x Yo Schedule Ffor detailed settings click Details Use the drop down list to select the Schedule Task Daily Weekly Monthly use the up down arrows to select the Start Time and to define the Daily Schedule every x days Weekly Schedule any day in every x weeks or Monthly Schedule any date in every month then click Apply Daily At 09 18 20 every day starting 2004 10 28 Schedule Task Start Time a i eh Daily Schedule w 09 18 20
12. g Directory 13 CHAPTER 3 UsingVRManagercClient 15 VRM Client Main Window 15 Menu Bar 16 Quick Access Toolbar 16 File Menu 1 6 teens 16 SAVING PICS 45 25 aa e beds ami dee keda gh seueen 16 EPO OF aasa kumas cate WAUA Aa 17 Change Password 18 EO MONU sas sudu sma i 18 Searching Voice Records 18 VRManager Manual i Playing Voice Records Displaying Columns 20 SONING st2c 21822 eee be bade esata wae ee ee ses ess 21 Media Player Option 21 FREDO IVICING eerie sss suse Ae eraa in dR dir i 21 23 VRManager Manual ii CHAPTER 1 Installing VRManager VRManager performs recorded file management indexing converting tracking playback reporting and other critical functions for call center customers who would like to keep recorded files for administrative legal or guality assurance purposes Reguirements Install VRManager on a different system than the one on which the MAXCS ACC ACM server is installed If you are upgrading you can upgrade from VRManager 5 2 and above only VRManager requires the following VRManager License installed at the MAXCS ACC ACM system You can verify the licenses when you run MaxAdmini
13. le backup 9 search symbols 18 searching voice records 18 servers adding 12 sorting records 21 storage backup 10 directory setting 7 VRManager Manual 23 T toolbar 16 V voice records playing 19 searching 18 VRM Admin AltiWare ACM page 11 log page 10 pooling page 7 storage page 8 user page 5 VRM Client edit menu 18 file menu 16 generating reports 21 login 15 VRManager installing 1 license 2 Index VRManager Manual 24
14. n the User page and click Edit Edit User s Profile xi gt Name SCOTT Change Password J Workgroup 100 200 300 Extension 210 220 Tenant ID System ID Cc Cc OK f Cancel Make your changes and click OK Changing the Admin Password To change the VRM Admin password 1 Click the Change Admin Password button Change Admin Password E x Old Password New Password Comfirm Password 4 ok fF Cancel 2 Enter the information in the Old Password New Password and Confirm Password fields and then click OK Pooling Page The pooling page lets you set the location of the primary storage directory Click Browse to select the location VRM Admin pools the newly recorded files from the MAXCS server and saves them into the primary storage directory in the wav format you select here G 723 1 GSM PCM VRManager Manual 7 Voice Record Manager Admin HE User Pooling Storage Log Altiware ACM Primary storage directory CistorageiPrimarv Storage Select the format WAY G 723 1 8khz Shit Mono 0 8kbisec O WAY GSM 8khz Shit Mono 1 6kb sec O WAY PCM 8khz Sbit Mono 8 0kb sec Apply OK l Cancel Note The Browse button is not available if VRM Admin is running on a different server than VRM Service Storage Page On the Storage page you can set backup conditions for the storage o
15. om is a scroll bar for viewing the display columns Note Each Windows user has a uniaue VRM Client display column in the main window Menu Bar Using the menus you can perform the following functions e File Save As Export to File Change Password Exit Edit Search Play Display Column Option e Report Generate report e Help VRM Client version information Quick Access Toolbar The toolbar contains buttons that are menu shortcuts Saves the selected voice recording Opens Report to a specified location Generation dialog box Opens client WA gt XN Py 6 P a a Opens search Plays the options selected voice recording File Menu Saving Files Tosave afile click a voice record in the main window to highlight it and click the Save As button Or right click a voice record and select Save As 16 VRManager Manual 10 x 4 Voice Record Manager File Edit Report Help War amp 0 C bp X CalleelD YU sessioniD X CallerlD YO pnis X WorkGroup X Length 20108 18045590509 1098320684 309 300 00 00 30 20109 309 1098320695 2052630457 2526346 300 00 07 25 20110 14045220035 1098320722 309 300 00 01 28 20112 309 1098320 82A 583 300 00 02 22 20113 309 1098320 Play 2526347 300 00 04 32 20114 315 1098320 Exportto file 300 00 00 00 20115 16137456562 1098320893 309 300 00 00 41 20116 17328734156 1098320894 309 300 00 05 48 20117 15085875844 1098320917 309 300 00 00 48 20118 313 10983209
16. on behavior Problems can occur if you use a Terminal Services or Remote Desktop connection to attempt to install a new instance of SQL 2008 Express If problems are encountered restart the VRManager Setup program from the local computer without using Terminal Services or Remote Desktop Installing VRManager Service To install VRManager service you will use one of two methods Fresh install and Upgrade from previous version Fresh Install If you do a fresh install the installation program installs SQL 2008 Express and Jservice Loader on your system automatically 2 VRManager Manual Run the Setup program and follow the instructions as they appear on the screen je YR Manager AltiGen Installation Wizard E E x Custom Setup ALTIGEN Select the program features you want installed COMMUNICATIONS Click on an icon in the list below to change how a Feature is installed Feature Description This Feature will be completely removed ae E Voice Record Manager Service MA E Voice Record Manager Admin AN Voice Record Manager Client This feature frees up 160KB on vour hard drive InstallShield lt Back Mext gt Cancel In the Custom Setup screen choose to install Voice Record Manager Service and Voice Record Manager Admin If you plan to use VRM Client at this system also select Voice Record Manager Client Then click Next After installation you can run VRManager Admin from S
17. ons and systems that the user can query From this page an administrator can add edit and delete users limit their queries to certain workgroups extensions and systems change user passwords and change the VRM Admin password VRManager Manual 5 4 Voice Record Manager Admin 5 1 0 1442 User List Mame BILL MAR BILLG CHET HA DREW EGARCIA ERIC IAN JEFF ROL JERRY JIMP JOE JOHMSMI LESLIE edit Gar User Pooling storage Lag Altiware ACM Workgroup Extension TenantlD SystemlD 300 100 200 300 200 300 200 300 100 100 200 100 300 200 300 300 100 200 300 Adding Users To add a new VRManager Client user Click New 1 User Name New Password Comfirm Password 292 227 New J Delete Change Admin Password Help OF Cancel C OK Cancel Enter a User Name Password and Password Confirmation The account name is not case Sensitive Click OK The new user appears in the User List field To limit this user s gueries to certain workgroups extensions and systems select the new user and click Edit Enter the workgroup numbers the extension numbers and system IDs Separate entries with a comma To allow the user to guery all workgroups or all extensions leave those text boxes empty 6 VRManager Manual Editing User Details To edit a user 1 2 Select the user o
18. strator by selecting License gt License Information MAX Communication Server MAXCS ACC ACM 6 7 or higher Pentium IV 2 GHz minimum CPU 40 GB available hard drive disk space 1 GB RAM IDE RAID 0 1 minimum hard drive NIC Microsoft Windows 2003 SP2 Windows 2008 or Windows 2008 R2 Java 2 Runtime Environment SE v1 4 2 VRManager installation program will install this MDAC Microsoft Data Access Components 2 8 or higher version Microsoft Internet Explorer 6 0 or later A minimum installation is sufficient and Internet Explorer does not have to be the default browser VRManager Manual 4 Pre Setup The SOL 2008 Express database is installed with the VRManager Setup program Before running Setup please ensure the following File and print sharing must be active on your operating system To verify 1 2 3 In Control Panel double click Network Connections On the Advanced menu click Advanced Settings On the Adaptors and Bindings page ensure that File and Print Sharing for Microsoft Networks is selected e Make sure that Silently succeed is selected in the local security options named below 1 oY oe In Control Panel double click Administrative Tools Double click Local Security Policy Expand Local Policies Select Security Options Ensure that the following option in the right pane is set to Silently succeed before installing On Windows 2003 Devices Unsigned driver installati
19. tart gt Programs gt VRManager gt VRM Admin Upgrade from Previous Version To upgrade from VRManager 5 2 or above 1 2 3 Stop the VRM service Run the Setup program Follow the installation instructions as they appear on the screen In the Custom Setup screen choose to install Voice Record Manager Service and Voice Record Manager Admin If you plan to use VRManager Client at this system also select Voice Record Manager Client VRManager Manual 3 Installing VRManager for a Client To install VRManager for a client system 1 Run the Setup program and follow the instructions on the screen im YRManager AltiGen Installation Wizard ee X Custom Setup i ALTIGEN Select the program features you want installed COMMUNICATIONS Click on an icon in the list below to change how a feature is installed Feature Description This feature will remain on your local hard drive oe Mo Voice Record Manager Service ani X r Voice Record Manager Admin A Voice Record Manager Client This feature requires OKB on vour hard drive Installshield lt Back Next Cancel 2 In the Custom Setup screen choose to install Voice Record Manager Client or Voice Record Manager Admin If you install VR Admin on a client system some Browse buttons will not appear After installation you can run VRManager Client from Start gt Programs gt VRManager gt VRM Admin or VRM Client Note If VRMan
20. the report based on date period summary for each day 4 Awindow show the selected parameters From there select Print Setup Preview Print or Export as a tab separated text file Report Result kd Date Number of Record Total Length Total Size 2004 10 25 157 08 36 44 24236 2004 10 26 219 12 05 51 34038 2004 10 27 198 13 01 53 36657 2004 10 28 173 11 27 09 32220 2004 10 29 202 12 18 55 34639 2004 10 30 2 00 05 11 244 2004 11 01 62 04118 11156 Print Setup n Previews E Frint E Export J Close 22 VRManager Manual Index A adding client users 6 servers 12 admin password changing 7 AltiWare ACM page 11 automatic delete record without backup 9 B backup 4 10 location 4 10 schedule 9 storage 10 C centralized recording directory changing 13 changing admin password 7 centralized recording directory 13 client password 18 client users adding 6 column display 20 D deleting records 9 displaying columns 20 E Execute Now button 10 export to file 17 E firewall running VRManager behind 4 Index installing VRManager 1 L license VRManager 2 log file configuring 10 login VRM Client 15 media player assigning 21 N NAT and VRManager 4 P password changing admin 7 changing client 18 playing voice records 19 privileges 4 R records playing 19 searching 18 sorting 21 reports generating 21 requirements VRManager 1 S saving files 16 schedu
21. to view all the displayed columns Media Player Option VRM client plays the selected file using a media player defined by the user If the media player is not defined VRManager does not play the file and instead opens a dialog box so you can assign a media player You can also select the media player by choosing Edit gt Option In the dialog box select the Media Player Location by typing the path in the field or using the browse button then click OK KENE gt Media Player Location a es D Ok Cancel Report Menu You can generate reports based on agent workgroup DNIS or date To generate a report VRManager Manual 21 1 Choose Report from the main menu or click the Report button Report Generation E Report Type From Jul 27 2009 To Jul 27 2009 5 Group by Agent Extension O calleen E caler Group by Work Group VWorkGroup Group by DNIS DNIS Group by Day Daily Summary 2 Click the Down arrow to select From and To dates from a calendar 3 Select one of the following format options and click OK gt Group by Agent Extension Select Callee ID or Caller ID or both and enter the agent s extension in the field gt Group by Workgroup Enter the workgroup number in the Workgroup field gt Group by DNIS Enter the DNIS number in the DNIS field gt Group by Day Daily Summary Formats
22. visor MaxInSight MaxOutlook MaxCall Enterprise Manager AltiServ AltiLink AltiConsole VRPlayer Zoomerang IPTalk Alti Mobile Extension InTouch Dialer AltiReport and SuperQ are trademarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright AltiGen Communications Inc 2012 All rights reserved Contents CHAPTER 1 Installing VRManager 1 Requirements 1 PIE SClIND in IAEA Es IIIA 2 Installing VRManager Service 2 Fresh Install 2 Upgrade from Previous Version 3 Installing VRManager for a Client 4 Setting Access Privileges 4 CHAPTER 2 Using VRManager Admin 5 VRM Admin Window 5 UserPage 5 Adding USE and ava a ain en vms m a Vani 6 Editing User Details 7 Changing the Admin Password 7 POOING PAGE 4 IA a wa maar de 7 StoragePage 8 LOG PI IIIA bee eee ee ede ee ee 10 AltiWare ACC or ACMPage 11 Adding Servers MIA 12 Changing the Centralized Recordin
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