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Amino Set Top Box Manual
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1. POSSIBLE SOLUTIONS Most likely the TV is on the wrong input To correct this do the following With the TV and the settop box on hit the TV button on your remote then the Input button on your remote Keep pushing the Input button on your remote until it goes through all the options or until your picture comes back on If the Input button does not do anything you can change the input or source button on your TV by physically changing the channel using the up or down button on your TV box PROBLEM Some channels are in Spanish and others don t have any sound at all POSSIBLE SOLUTIONS The language in the settop box has been set to Spanish To correct this do the following Press the Menu button on your remote control Select the Settings icon Using the Directional Arrows highlight Hardware Settings and press OK Using the Directional Arrows highlight Audio and press OK Both the primary and secondary languages should say English if both or either one do not say English highlight primary and or secondary language and press the Down arrow until English is in the field then press OK Pressing the Red button on your remote control twice to get back to your program 30 Troubleshooting Guide continued PROBLEM Why doesn t my non DVR Set Top Box show my DVR Recordings POSSIBLE SOLUTIONS You will need to make sure you are signed up for Whole Home DVR Access If you are simply unplug your DVR Set Top Box and plug it back in to reboot
2. Press the down arrow to highlight the New PIN field and enter the desired new numerical PIN 12 Press the down arrow to highlight the Confirm PIN field and enter the new PIN exactly as it was entered in the New PIN field If you receive an error there is conflicting information 13 Make sure that the new password and PIN are written down and stored in a safe place 14 Press the down arrow to highlight the box next to Enable PIN and press OK to place a checkmark 15 Press the down arrow to highlight Submit and press OK Setting up Parental Controls To set up Parental Controls follow these steps 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight Settings and press OK 3 Using the Number Pad enter your password and press OK 4 Using the Directional Arrows place a checkmark in the box next to Parental Controls Note If this box does not have a checkmark in it the Parental Controls WILL NOT work 5 Using the Directional Arrows highlight Submit and press OK 6 You will see a box that says Settings Successfully Updated press OK to continue 7 You can now go to Users see page 11 for Creating Users 8 Press the Menu button on your Remote Control 9 Using the Directional Arrows highlight Settings and press OK 10 Using the Number Pad enter your password and press OK 11 Press the down arrow to highlight Users 12 Using the Directional Arrows highlight the desired Users name and press OK to select User 1
3. there is conflicting information Press the down arrow to the Allowance field This field will allow you to set a limit on the dollar amount that can be spent per month on PPV events If this field is left blank the limit will default to zero Check Enable Caller ID if you d like it to be displayed Press the down arrow to the Enter PIN field Enter your PIN This is saying that you as the Main User are creating this User Press the down arrow to Continue and press OK A box with the text Now Continue by setting Parental Controls should flash on the screen Press OK You can now select the Movie TV amp Content Ratings that you do not want your child children viewing a To set the Movie Rating using your Directional Arrows highlight the Movie Rating field and press OK Creating Users continued 20 21 22 b You will now see a left and right arrow on the sides of the field using the Directional Arrows press the left and right arrows to set the ratings Remember The Movie rating that is selected will be viewable c Once you have selected the Movie Rating press the down arrow to see the TV Rating selection and press OK d You will now see a left and right arrow on the sides of the field using the Directional Arrows press the left and right arrows to set the ratings Remember The TV rating that is selected will be viewable e For additional Content blocking using the Directional Arrows place a checkmark in the
4. SERIES of programs 1 In the Guide highlight the program and press OK 2 You will see the following options Edit Recording Edit Series Recording Skip Episode Cancel Series Recording Set Reminder Set Autotune Expanded Info f Cancel 3 Highlight Edit Series Recording and you will see the following options Channels Preference Episodes Start End and Limit to To change the default simply highlight the box and press OK View your options by using the Directional Arrows 4 When completed adjusting fields highlight OK and press OK o sanson gso n To Cancel a recording of a SERIES of programs 1 In the Guide highlight the show and press OK 2 You will see the following options Edit Recording Edit Series Recording Skip Episode Cancel Series Recording Set Reminder Set Autotune Expanded Info f Cancel 3 Highlight Cancel Series Recording and press OK 4 You will see a box asking Would you like to cancel this series Using the Directional Arrows highlight Yes and press OK 5 Your series of programs will no longer be recorded o sagngoacoocohn To Skip the recording of a single show in a SERIES of programs 1 In the Guide highlight the show and press OK 2 You will see the following options Edit Recording Edit Series Recording Skip Episode Cancel Series Recording Set Reminder Set Autotune Expanded Info f Cancel 3 Highlight Skip Episode and press OK 4 The sele
5. TV and press and hold down the TV button on the Remote Control When the TV turns off release the button This may take a few minutes to happen Press and hold the Text Shift button and then at the same time the Stop button to finish setting up the TV control mode The TV button will go out and now your TV is programmed into the Remote Control To verify simply press the TV button to turn your TV on and off Device Code TV Auto Search Set Up Use the following steps to program your TV into your Remote Control l 2 Make sure your TV set is turned on Press and hold the 1 and 3 buttons at the same time on the Remote Control for approximately 3 seconds until the TV button remains lit then release both buttons Point the remote control at the TV and press and hold down the Mute button on the Remote Control When the TV turns off release the button This may take a up to 5 minutes to happen Press and hold the Text Shift button and then at the same time the Stop button to finish setting up the TV control mode The TV button will go out and now your TV is programmed into the Remote Control To verify simply press the TV button to turn your TV on and off Removing TV settings from your Remote Control If you would like to program a new TV into the Remote Control you first need to remove the old TV settings Use the following steps to remove your TV into your Remote Control 2 The TV settings will be deleted from
6. The PPV Events option will provide you with a history of PPV purchases Selecting Pay per Block The Pay per Block option will be available in the future Selecting Sports Packages The Sports Packages option will provide you with a list of Sports Packages that you subscribe to Selecting Reminders The Reminders option will provide you with a list of Reminders that have been scheduled Selecting Messages The Messages option will provide you with a list of Messages that Citizens has sent to your Set Top Box Selecting Caller ID The Caller ID option will provide you with a list of incoming Caller s information If applicable see Enabling Disabling Caller ID on page 20 7 Using the Settings Option O The Settings option allows you to create edit preferences and create edit users To access the Settings feature 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight Settings or L3 and press OK 3 Using the Number Pad enter your password and press OK 4 You will see the following menu under Settings on the left hand side a Preferences b Users Preferences The Preferences tab allows you to activate and deactivate the following features a Share Rentals b Require Login c Enable Caller ID d Channel Blocking e Parental Controls Note To activate any of these features using the Directional Arrows highlight the box next to the text of each feature and press OK to place a checkmark The feat
7. a Using the Directional Arrows highlight the minutes field and press OK b You will now see one arrow on each side of the field using the Directional Arrows press the right or left arrow to select the number of minutes to extend recording c To keep the number of minutes using the Directional Arrows highlight OK and press OK d To cancel using the Directional Arrows highlight Cancel and press OK To record a FUTURE program 1 Once you have found a program that will be shown in the future that you would like to record press OK 2 You will see the following options moog ow g Schedule Event Record Program Record Series Set Reminder Set Autotune Expanded Info Cancel 3 Highlight Record Program to record a single program or Record Series to record the entire series and press OK 4 Your program will automatically be recorded when it starts and will stop when the program ends 5 You can make sure that the program will be recorded by a b SA d Pressing the Guide button and you will see a red dot next to the Program Name Pressing the Menu on your Remote Control Using the Directional Arrows highlight DVR or W and press OK Using the Directional Arrows highlight To Record and press OK You should see the name of the program that will be recorded along with a red dot If you are recording a series you will see a red dot with a plus sign next to it 22 Using DVR continued To edit a
8. box next to each rating Once you have selected the Rating criteria using your Directional Arrows highlight Submit and press OK A box with the text Account Created should flash on screen Press OK Clicking the Exit button on your Remote Control will return you to programming Signing Users In Once you have created an additional User the Sign In option will appear when the Menu button on your Remote Control has been pressed To switch to a different User s settings 1 2 3 4 5 Oo OND Press the Menu button on your Remote Control Using the Directional Arrows highlight Sign In or and press OK You will see a blue screen that requires you to enter a name and password to sign in Using the Directional Arrows highlight the Name field and press OK You will now see an arrow on the top and an arrow on the bottom of the field using the Directional Arrows press the down arrow to see the available Users Once you have found the desired User press OK to select Using the Directional Arrows press the down arrow to highlight the Password field Enter the password assigned to the User in the Name field Press OK to activate the User s settings Now when you press Menu the Sign In option will read Sign Out At anytime you can switch to different Users settings by highlighting the Sign Out option pressing OK and repeating steps 3 through 9 Editing Users Settings At anytime you can edit current set
9. checkmark in the box next to Enable Caller ID Using the Directional Arrows highlight Caller ID Timeout located second from the bottom of the menu on the right side This allows you to set how long you would like the Caller ID information to remain on the TV screen To select highlight the field and press OK 6 You will see two arrows one on each side of the field Using the Directional Arrows press the left or right arrows to set the time Time ranges from 5 second up to 45 seconds in 5 second increments Once you have found your desired time press OK Using the Directional Arrows highlight Submit and press OK Your Caller ID is now enabled 0 To disable Caller ID follow steps 1 through 3 and remove the checkmark from the box nA BW NbN 0 oO N Viewing a history of Incoming Calls If you have received any incoming calls you can view the Caller s information by 1 Pressing the Menu button on your Remote Control 2 Using the Directional Arrows highlight My Library or PO and press OK 3 You will see the following options Video PPV Events Pay Per Block Sports Packages Reminders Messages g Caller ID 4 Using the Directional Arrows highlight Caller ID and press OK woan 20 Using DVR Digital Video Recorder DVR The DVR which is also known as a PVR allows you to record programs on your Set Top Box to view at a later time as well as pause fast forward play or rewind LIVE programs
10. number of different ways to change the channel you are currently viewing 1 Using the Channel button press the or to view the next or previously numbered channel 2 Using the Number Pad simply press the numbers of your desired channel You will see the numbers entered displayed in the upper right hand corner of your screen within seconds the channel will change 3 Using the Directional Arrows press the up and down arrows to view channel info and press OK to select channel 4 Using the Last button will take you to the last channel viewed Finding Programming Using the Guide and Info buttons will allow you to find information on current and future programming Using the Guide button 1 Press the Guide button on your Remote Control 2 On the left hand side of the screen under the live picture you will see D with the text ALL next to it This option will show you ALL the channels both those you are subscribed to and those that you are not You can change the tab to view different tabs such as a Subscribed which will only show the channels you have access to b SD Standard Definition c HD High Definition if applicable c Favorites if applicable To set up Favorites see page 13 3 To change the tabs simply press the Guide button until you find the listing you would like to view 4 Once you have the desired tab view set using the Directional Arrows press the up down left and right arrows to view channel and program in
11. you to the desired program To set Autotune 1 Using the Directional Arrows highlight Set Autotune and press OK 2 In the Guide next to the program you will see a icons 3 When the program begins you will see a box pop up on your screen with the Program Name as well as the Channel Number You will be able to Tune In to the program or Cancel the Autotune Selecting Expanded Info Using the Expanded Info option will provide you with the channel information 19 Viewing a history of Reminders If you have set any Reminders for programs you can view them by 1 Pressing the Menu button on your Remote Control 2 Using the Directional Arrows highlight My Library or D and press OK 3 You will see the following options Video PPV Events Pay Per Block Sports Packages Reminders Messages g Caller ID 4 Using the Directional Arrows highlight Reminders and press OK woan Enabling Disabling Caller ID If you have the Caller ID feature from Citizens you are able to allow the Caller ID to show up on the TV screen when you receive an incoming call If you do not have the Caller ID feature and would like it please contact our Corporate Office at 715 237 2605 to get it added on your account To enable Caller ID 1 Press the Menu button on your Remote Control Using the Directional Arrows highlight Settings or o and press OK Using the Number Pad enter your password and press OK Using the Directional Arrows place a
12. 3 Using the Directional Arrows highlight Parental Controls and press OK 14 You can now select the Movie TV amp Content Ratings that you do not want your child children viewing a See page 15 for explanation of Movie amp TV Ratings b To set the Movie Rating using your Directional Arrows highlight the Movie Rating field and press OK c You will now see a left and right arrow on the sides of the field using the Directional Arrows press the left and right arrows to set the ratings The Movie Rating that is selected will be viewable For example if you do not want your child to view PG13 rated movies make sure that the rating is set at PG This will allow your child children to view only G amp PG rated movies d Once you have selected the Movie Rating press the down arrow to see the TV Rating selection and press OK e You will now see a left and right arrow on the sides of the field using the Directional Arrows press the left and right arrows to set the ratings The TV Rating that is selected will be viewable For example if you do not want your child to view PG rated TV shows make sure that the rating is set at G This will allow your child children to view only Y Y7 amp G rated TV shows f For additional Content blocking using the Directional Arrows place a checkmark in the box next to each rating 15 Once you have selected the Rating criteria using your Directional Arrows highlight Submit and press OK 16 Clicking the E
13. Events If for some reason you are not able to or do not want to view the scheduled PPV event at this time you have the option of canceling the purchase You cannot cancel the event once it has started this includes All Day Tickets ADT Canceling a FUTURE event 1 Press the Guide button on your Remote Control 2 Using the Directional Arrows highlight the event that you would like to cancel and press OK 3 You will see the following options Record Program Set Reminder Set Autotune Cancel PPV Purchase Expanded Info Buy Next PPV g Cancel 4 Using the Directional Arrows highlight Cancel PPV Purchase and press OK 5 Your purchase is now canceled woan Viewing a history of PPV Pay per View Events If you have purchased any of the PPV Events you can view a history of the purchases by 1 Pressing the Menu button on your Remote Control 2 Using the Directional Arrows highlight My Library or S and press OK 3 You will see the following options Video PPV Events Pay per block Sports Packages Reminders Messages Caller ID a ma oo con To view a history of PPV Events 1 Using the Directional Arrows highlight PPV Events and press OK 2 In the area to the right of the PPV Events you will now see a history of all PPV purchases 18 Using Advanced Features Using the Reminder amp Autotune Features If in the process of scrolling through the channels you find a program that will be showing
14. K 8 Using the Directiona ows highlight the Channel you would like to block and press OK 9 You will now see a e next to the Channel 10 If you selected the wrong Channel pressing OK will remove he sign 11 Once you have the channels you want to block press the left directional arrows to get out of the channel listing 12 Using the Directional Arrows highlight Update and press OK 13 Pressing the Exit button will return you to programming Using Menu Using the Menu Button The Menu is an easy way to access any features you may have Pressing the Menu button will provide you the following options 1 Settings Favorites Search Sign In Out If Login Required Guide DVR My Library Control On Off Parental Controls Selecting Settings o The Settings option allows you to create edit preferences and create edit users See Using the Settings Option on page 8 Selecting Favorites Q The Favorites option allows you to view and edit current channels listed under each Favorites folder that have been created See Setting up Favorites on page 13 Selecting Search The Search option allows you to enter keywords and retrieve any programs that may include that keyword See Using the Search Option on page 8 Selecting Sign In Out Cf The Sign In Out option allows you to log Users in and out See Setting up Parental Controls on page 9 Selecting Guide m The Guide option allows you to view program listings of what s on now an
15. N l 5 Amino Set Top Box Instructional Manual Na Digital TV Mou onn ected dik i Digital TV powered by ap f4 A ome Celect Communications gs Eps Your potway Fo the world 328 W Main St New Auburn WI 54757 Phone 715 237 2605 Web www citizens tel net Table of Contents REMOTE CONTROL GUIDE Remote Overview Programming your Remote Control Powering Devices Adjusting Volume Frequently Used Commands Changing Channels F n Channel F USING MENU Using the Menu Button Using the Guide Option Using the DVR Option Using the My Library Option Using the Settings Option Using the Favorites Option Using the Search Option Using the Sign In Out Option hw WwW WwWN rN O o o Olann A SETTING UP FAVORITES 13 Create Favorites Folders 13 TV amp MOVIE RATINGS GUIDE 15 TV Parental Guidelines Ratings 15 Movie Picture Association of America Ratings 16 USING ADVANCED FEATURES Using the Reminders amp Autotune Features Viewing a History of Reminders Enabling Caller ID Viewing a History of Incoming Calls USING DVR Digital Video Recorder DVR Controlling LIVE Programs Recording Programs Viewing a Recorded Program Scheduling an Event SET TOP BOX GUIDE Amino A140 Set Top Box Amino A540 Set Top Box TROUBLESHOOTING GUIDE 19 19 20 20 20 21 21 21 21 24 25 27 27 28 29 Remote Control Guide Input Button TV Power Set Top Box Power en p DVR Controls Controls
16. This feature is only available if you have a DVR Set Top Box If you are unsure if you have a DVR Set Top Box press the Menu button If DVR or is listed then you have the feature If you do not have the feature and would like it please contact us at 715 237 2605 and ask to be upgraded to the DVR Set Top Box Whole Home DVR Access The Whole Home DVR Access gives you and your family the ability to watch and control pre recorded shows from any room in your home from any connected TV If you do not have the feature and would like it please contact us at 715 237 2605 Controlling LIVE Programs With the DVR feature you will be able to pause fast forward play or rewind the program that you are currently watching by using the VCR DVD DVR Controls buttons Pause Rewind Fast Forward Play or Stop on your Remote Control Any time one of the Control buttons is pressed a bar will appear on the top part of your screen allowing you to see which control is being used and where the program is in the timeline Once you have selected the channel the DVR starts recording the programming and will continue to do so until you switch to another channel When you switch to the other channel the DVR will begin recording that programming until you switch channels again Note Returning to the previous channel will not restore the recordings for that channel The recording then starts over Recording Programs To record a LIVE program 1 Once you have found a
17. a listing of all programs that have been and currently are being recorded See page 24 for Viewing a Recorded Program Selecting To Record The To Record option is a list of all the programs that have been scheduled to be recorded See page 25 for Scheduling an Event Selecting Schedule Priority The Schedule Priority option allows you to determine which show is to be recorded if there is more than one scheduled to record at the same time Using Menu continued Using the DVR Option continued If applicable Selecting Schedule Event The Schedule Event option allows you to set up recordings for programs that will be airing in the future See page 25 for Scheduling an Event Selecting Record History The Record History option displays a list of the recording information such as when the recording started was completed or was cancelled Using the My Library Option The My Library option provides you with a history of information such as PPV purchases To access the My Library feature 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight My Library or pS and press OK 3 You will see the following options Videos PPV Events Pay Per Block Sports Packages Reminders Messages Caller ID a moana oy Selecting Videos The Videos option will provide you with a history of Video On Demand purchases which is a service that will be available in the future Selecting PPV Events
18. at a later time or date you can use the Reminder or Autotune features to make sure you don t miss it Once you have found the program you would like to view at a later time or date press OK to select an action and you will see the following options 1 Schedule Event Record Program if applicable Record Series if applicable Set Reminder Set Autotune Expanded Info Cancel NIHON BW WD Selecting Schedule Event Using the Schedule Event option will allow you to set the criteria for your reminder or autotune event See page 25 for Scheduling an Event Selecting Record Program amp Record Series The Record Program and Record Series options are only available if you have a DVR Set Top Box These options allow you to record the programs and will be available for you to watch at a later time See Using DVR on page 19 Selecting Set Reminder Using the Set Reminder option will prompt a box to pop up on your screen at the start time of the desired program To set a Reminder 1 Using the Directional Arrows highlight Set Reminder and press OK 2 In the Guide next to the program you will see a icon 3 At the time the program begins you will see a box moving on your screen with the following information PROGRAM REMINDER Station Name Press info to view details 4 Pressing the info button will give you a brief description on the programming Selecting Set Autotune Using the Set Autotune option will automatically transfer
19. cted episode will no longer be recorded and a gray button with a plus sign next to it will appear in front of the program title o sanson coohn 23 5 Ifyou decide at a later time that you would like to record that episode again a Press the Guide button on your Remote Control b Using the Directional Arrows highlight the program and press OK c You will see the following options i Edit Recording ii Edit Series Recording iii Record Episode iv Cancel Series Recording v Set Reminder vi Set Autotune vii Expanded Info viii Cancel f Using the Directional Arrows highlight Record Episode and press OK e Your selected episode will resume being recorded and a red button with a plus sign will appear in front of the program title Viewing a Recorded Program To view a program that you have recorded 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight DVR or and press OK 3 Using the Directional Arrows highlight Recording and press OK 4 Press the right Directional Arrow to highlight the first program listed If there are multiple episodes of the same program you will see a red folder with a plus sign 5 Once you have found the program that you would like to view press OK 6 You will see the following options a Play Recording b Resume Play if the program has been paused during playback c Lock d Delete Recording e Cancel Selecting Play Recording The Play Recording option will allo
20. d to Favorites ii Expanded Info iii Buy PPV iv Cancel Highlight Buy PPV and press OK To purchase highlight Buy and press OK To cancel highlight Cancel and press OK If you would like to allow other Users to view this same event highlight the field next to Share and press OK to place a checkmark See Creating Users on page 11 4 After 10 minutes the preview will end and a pop up will appear on the screen that allows you to buy or cancel the event To purchase highlight Buy and press OK or To cancel highlight Cancel and press OK 6 If you would like to allow other Users to view this same event highlight the field next to Share and press OK to place a checkmark See Creating Users on page 11 Po ano Nn To purchase a FUTURE event 1 Once you have found the event you would like to view press OK 2 You will be see the following options a Expanded Info b Buy PPV c Cancel 3 Highlight Buy PPV and press OK 4 To purchase highlight Buy and press OK or To cancel highlight Cancel and press OK 5 If you would like to allow other Users to view this same event highlight the field next to Share and press OK to place a checkmark See Creating Users on page 11 When you purchase a FUTURE event you can set up a Reminder that will pop up on the screen while you are viewing other programs or set it to automatically change to the event See Using Reminder amp Autotune features on page 19 17 Canceling PPV Pay per View
21. d what will be on in the future See Using the Guide Option on page 6 Selecting DVR A The DVR option allows you to record programs on your Set Top Box to view at a later time as well as pausing fast forwarding playing or rewinding current programs See Using the DVR Option on page 6 Selecting My Library pS The My Library option provides you with a history of Videos PPV Events Pay per Block Sports Packages Reminders Messages and Caller ID See Using the My Library Option on page 7 Selecting Control On Off A The Control option allows you to turn your Parental Controls on and off See Setting up Parental Controls on page 9 Using the Guide Option LA The Guide option allows you to view information on current and future programming including Channel Name amp Number a brief description of the program rating start and end times and date To access the Guide feature you can 1 Simply press the Guide button OR press the Menu button on your Remote Control 2 If pressing Menu highlight Guide or and press OK 3 The program listing will default to show the text ALL in the tab above the Channel info which will list all of the programs whether you are subscribed to them or not You have the ability to change the tab to a different view by pressing Guide Each time you press the Guide button the text in the tab should change Some examples may be Subscribed amp Favorites 4 After you have selected the view you would like us
22. dience Only This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17 This program may contain one or more of the following crude indecent language L explicit sexual activity S or graphic violence V This information was obtained from the TV Parental Guidelines website at www tvguidelines org amp the Motion Picture Association of America 5 website at www mpaa org Motion Picture Association of America Ratings Gje PGE PG13 NC 17 e General Audience A G rated motion picture contains nothing in theme language nudity sex violence or other matters that in the view of the Rating Board would offend parents whose younger children view the motion picture The G rating is not a certificate of approval nor does it signify a children s motion picture Some snippets of language may go beyond polite conversation but they are common everyday expressions No stronger words are present in G rated motion pictures Depictions of violence are minimal No nudity sex scenes or drug use are present in the motion picture Parental Guidance Suggested A PG rated motion picture should be investigated by parents before they let their younger children attend The PG rating indicates in the view of the Rating Board that parents may consider some material unsuitable for their children and parents should make that decision The more mature themes in some PG rated mot
23. e is one that in the view of the Rating Board most parents would consider patently too adult for their children 17 and under No children will be admitted NC 17 does not mean obscene or pornographic in the common or legal meaning of those words and should not be construed as a negative judgment in any sense The rating simply signals that the content is appropriate only for an adult audience An NC 17 rating can be based on violence sex aberrational behavior drug abuse or any other element that most parents would consider too strong and therefore off limits for viewing by their children 16 Purchasing Events Purchasing PPV Pay per View Events If there is an event on the PPV channels you can purchase them at any time for an additional cost that may vary per program Note There are two types of PPV Events PPV and ADT PPV is a single event and only lasts until the event is completed ADT is an ALL Day Ticket which allows you to view the same event throughout the day To find out what the event you would like to view is press the Info button and either PPV or ADT will show up under the channel number To purchase a LIVE event 1 Once you have found the event you would like to view press OK 2 You will be able to preview the event for 10 minutes 3 If you decide at anytime during the preview that you would like to watch the entire event you can purchase it by a Pressing OK b You will see the following options i Ad
24. fo Tip To scroll by page use the Channel or button 5 Ifyou find a program that you would like to view press OK to select the channel 6 If you do not find a program pressing the Exit button will return you to current programming Using the Info button 1 To make the Info bar appear simply press the Info button or press the up down left and right Directional Arrows This will provide you with channel and program information To view extended program information including the director and the actors press the Info button again 2 If you find a program that you would like to view press OK to select the channel 3 If you do not find a program the Info bar will automatically disappear after a few seconds of inactivity or you can press the Exit button Blocking Channels For added protection If there is a Channel that you do not want to be viewed instead of activating the Parental Controls you can block it from the listings using the following steps 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight Settings L3 and press OK 3 Using the Number Pad enter your password and press OK 4 Using the Directional Arrows place a checkmark in the box next to Channel Blocking 5 After checking the box a box will appear with the text Save Changes Yes will be highlighted press OK 6 A box will appear with the text Settings Successfully Updated press OK 7 Highlight Edit and press O
25. ghlight Parental Controls off and press OK The Channel should now be blocked Parental Controls are now on Creating Users The following steps will allow you to create unique settings for multiple users For example you could have one setting for your 15 year old child and another for your 7 year old child 11 l 2 3 4 HNN 8 9 10 12 13 14 15 16 I7 18 Ja Press the Menu button on your Remote Control Using the Directional Arrows highlight Settings and press OK Using the Number Pad enter your password and press OK Using the Directional Arrows highlight the Require Login and press OK to place a checkmark in the box Using the Directional Arrows press the left arrow to highlight Users and press OK Press the down arrow to highlight Add and press OK Enter a Login such as a name or number pressing OK twice will display the Alphanumeric Pad on the screen allowing you to enter both letters and numbers To select a character using the Directional Arrows highlight the desired character and press OK Once you have your desired Login entered highlight Done and press OK Press the down arrow to highlight the New Password field Enter a new password which should be different than the password that you use to set controls Press the down arrow to highlight the Confirm Password field Reenter the new password exactly as it was entered in the New Password field If you receive an error
26. ghlight the Update button and press OK Your folder is now created and will be available for future use To create more folders return to step 1 and repeat Selecting Delete The Delete option allows you to delete Favorites folders that have been created by l Using the Directional Arrows highlight the desired folder and press OK to select it Using the Directional Arrows highlight OK and press OK You will see a pop up that says Are you sure you want to delete Favorites If yes press OK If no using the Directional Arrows highlight No and press OK Nn BW LN Using the Directional Arrows highlight Delete and press OK 14 TV amp Movie Ratings Guide TV Parental Guidelines Ratings LAY Y All Children This program is designed to be appropriate for all children Whether animated or live action the themes and elements in this program are specifically designed for a very young audience including children from ages 2 6 This program is not expected to frighten younger children Directed to Older Children This program is designed for children age 7 and above It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make believe and reality Themes and elements in this program may include mild fantasy violence or comedic violence or may frighten children under the age of 7 Therefore parents may wish to consider the suitability of this p
27. ing the Directional Arrows you can highlight programs and retrieve the program information If the program has a X in front of it it s a new program not a re run To leave the Guide press the Exit button on your Remote Control at anytime 6 If you find a program that you would like to view press OK to make the selection If the program isn t currently being shown and you would like to view it at that time you can set a reminder or have the program switched automatically See page 19 for Using Reminder amp Autotune features Using the DVR Option The DVR Digital Video Recorder which is also know as a PVR Personal Video Recorder allows you to record programs on your Set Top Box to view at a later time as well as pausing fast forwarding playing or rewinding current programs This feature is only available if you have a DVR Set Top Box If you are unsure if you have a DVR Set Top Box press the Menu button If DVR is listed then you have the feature If you do not have the feature and would like it please contact us at 715 237 2605 and ask to be upgraded to the DVR Set Top Box See page 21 for Using DVR To access the DVR menu you can 1 Simply press the Menu button on your Remote Control 2 Using the Directional Arrows highlight DVR or and press OK You will see the following Nn options a Recording b To Record c Schedule Priority d Schedule Event e Record History Selecting Recording The Recording option is
28. ion pictures may call for parental guidance There may be some profanity and some depictions of violence or brief nudity But these elements are not deemed so intense as to require that parents be strongly cautioned beyond the suggestion of parental guidance There is no drug use content in a PG rated motion picture Parents Strongly Cautioned A PG 13 rating is a sterner warning by the Rating Board to parents to determine whether the children under age 13 should view the motion picture as some material might not be suited for them A PG 13 motion picture may go beyond the PG rating in theme violence nudity sensuality language adult activities or other elements but does not reach the restricted R category Restricted An R rated motion picture in the view of the Rating Board contains some adult material An R rated motion picture may include adult themes adult activity hard language intense or persistent violence sexually oriented nudity drug abuse or other elements so that parents are counseled to take this rating very seriously Children under 17 are not allowed to attend R rated motion pictures accompanied by a parent or adult guardian Parents are strongly urged to find out more about R rated motion pictures in determining their suitability for their children Generally it is not appropriate for parents to bring their young children with them to R rated motion pictures No One 17 and Under Admitted An NC 17 rated motion pictur
29. ns 4 When changes are complete highlight Submit and press OK Setting up Favorites Creating Favorites Folders If there are several channels that you seem to watch repeatedly you can create Favorites tabs that will be available on the Program Guide so you do not have to flip through all of the channels trying to find the ones you like Set up your Favorites folders by doing the following 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight Favorites or and press OK 3 You will see the following options Choose Edit Create Delete e Cancel Note Each User can have their own Favorites folders Be sure that you are under the User you want to be aoe Selecting Choose The Choose option will allow you to set which guide you would like to see when you press the Guide button For example if you selected the Choose option you will see a field with an up and down arrow using the Directional Arrows you may see the following options 1 All 2 Subscribed 3 SD 4 HD Using the Directional Arrows highlight the desired guide and press OK then using the Directional Arrows highlight OK and press OK 13 Selecting Edit The Edit 1 Nn BW LN option allows you to add or remove channels from the Favorites folder s by Using the Directional Arrows highlight Edit and press OK It will automatically show the folder that is currently selected as the Guide list Using the Di
30. oe Stop Butt Main M op Button DVR Button _ Me Listing of Recordings Info Channel Name amp Number Directional Arrows Current Program etc Use to move to information lt OK Makes your selection Back Button Exit Guid Returns to Programming uide View Current amp Future Programming gt Page up amp down Volume Channel View next or previous channel Mute Previous Channel Returns to Last Channel Number Pad Enter Channel Numbers Passwords Users etc Subtitles Button Text Shift Button Color Code Chart Frequently Used Commands Generally Used Commands Future Service Commands Setting up your Remote Control Before you can use your Remote Control for your TV you will need to insert a programmable code into the Remote by doing either the Brand or Auto Search Brand Search Set Up Use the following steps to program your TV into your Remote Control l Determine the manufacturer of your TV set 2 Look up the 4 digit manufacturer code located in the Amino Remote Control Guide a 4 Press and hold the 1 and 3 buttons at the same time on the Remote Control for approximately 3 seconds Make sure your TV set is turned on until the TV button remains lit then release both buttons Enter the 4 digit manufacturer code for your TV set On each digit entry the TV button will flash On entry of the 4th digit the TV button will flash then remain lit Point the remote control at the
31. our system To do this unplug the Set Top Box and plug it back in It will take up to 5 minutes for your system to restart PROBLEM Picture is distorted POSSIBLE SOLUTIONS The TV cable may be disconnected or loose Make sure the cable is tightened or reconnected 29 PROBLEM VCR will not record POSSIBLE SOLUTIONS 1 The signal may not be reaching your TV Make sure all the cables are connected properly on the back of your VCR and your TV 2 The TV may not be on the right channel to display input Make sure the TV is on the correct channel 3 Make sure you are using the correct Remote Control PROBLEM Parental Controls are not working POSSIBLE SOLUTIONS 1 You will need to activate Parental Controls by pressing the Menu button 2 You need to make sure there is a checkmark next to Parental Controls in the Settings option 3 You need to make sure that the Movie amp TV Ratings are listed to your desired content PROBLEM Can t adjust the recorded program that I am watching POSSIBLE SOLUTIONS 1 You will need to use the VCR DVD PVR Controls on your Set Top Box Remote Control 2 To stop the program press the Stop button instead of the Exit button PROBLEM Can t get the Menu Guide or Info button to work POSSIBLE SOLUTIONS Press the STB button located in the upper right hand corner of your Remote Make sure that it lights up when pushed PROBLEM TV says No Signal and it s on the right channel
32. ow Setting up Parental Controls Establishing New Password amp PIN For added protection As the Main User you will have administrative access to features such as Parental Controls In order for you to have complete control over such features we recommend that you create a new password and PIN This can be done by aA BWN 9 Pressing the Menu button on your Remote Control Using the Directional Arrows highlight Settings or and press OK Using the Number Pad enter your password default password is 0000 and press OK Using the Directional Arrows press the right arrow to highlight the Users tab and press OK Alist of Users that have been created will appear Using the Directional Arrows highlight the Main User and press OK Using the Directional Arrows highlight Edit and press OK You will see fields for Password New Password Confirm Password PIN New PIN Confirm PIN g Enable PIN mhoao op Using the Directional Arrows highlight the Password field Enter the default password 0000 8 Press the down arrrow to highlight the New Password field Enter the desired new numerical password and press OK Press the down arrow to highlight the Confirm Password field and enter the new password exactly as it was entered in the New Password field If you receive an error there is conflicting information 10 Using the Directional Arrows highlight the PIN field and enter the default PIN 0000 11
33. posite Video Component YPrPb RGB S Video and Analogue Audio The HDMI High Definition Multimedia Interface connects to a high definition TV or home theater receiver with an HDMI input for a DVI input use an HDMI to DVI adapter The RF Output Input is for connecting your Set Top Box to another TV The Power is the connector for the DC power adapter The USB Universal Serial Bus is a USB 2 0 connector The Ethernet is a RJ 45 port for IP video output The Digital Audio Out is for a S PDIF Optical Cable for surround sound systems Front Panel View a a i ee Da Rear Panel View Si as T Below is an explanation for each of the connections listed above The RF Output is for connecting your Set Top Box to another TV The Analogue AV Output is for Composite Video Component YPrPb RGB S Video and Analogue Audio The Digital Audio Out is for a S PDIF Optical Cable for surround sound systems The HDMI High Definition Multimedia Interface connects to a high definition TV or home theater receiver with an HDMI input for a DVI input use an HDMI to DVI adapter The Reset Button is for restoring the Set Top Box to the factory settings The USB Universal Serial Bus is a USB 2 0 connector The Ethernet is a RJ 45 port for IP video output The Power is the connector for the DC power adapter Troubleshooting Guide Here are some solutions to problems you may encounter If you need further assistance please contact Ci
34. program that is currently playing that you would like to record press OK 2 You will see the following options a Record Program b Record Series c Expanded Info d Cancel 3 Using the Directional Arrows highlight Record Program or Record Series and press OK 4 Your program is now being recorded and will automatically stop when program ends 5 You can make sure that the program is being recorded by a Pressing Guide and seeing a red dot next to the Program Name OR b Pressing the Menu button on your Remote Control c Using the Directional Arrows highlight DVR or and press OK d Using the Directional Arrows highlight Recording You should see the name of the program that is being recorded along with a red dot To revise the recording of a LIVE program 1 With the program that is currently being recorded on the screen press OK 2 You will see the following options a Stop Recording b Expanded Info c Cancel 21 To Stop the current recording 1 Using the Directional Arrows highlight Stop Recording and press OK 2 A pop up box with the question Would you like to stop recording To exit select No To stop recording select Yes To Extend the current recording time 1 Press the Menu button 2 Using the Directional Arrows highlight DVR or and press OK 3 Using the Directional Arrows highlight Schedule Event and press OK 4 You will now be able to extend the minutes of recording from 1 minute up to 60 minutes by
35. rectional Arrows find the Guide that you want to edit and press OK to select it Using the Directional Arrows highlight OK and press OK Using the Directional Arrows find the channels you would like to add or remove and press OK If adding a channel a blue heart should appear alongside those channels that are included on the list If removing a channel the blue heart should disappear Once all channels are selected press the right Directional Arrow to highlight the Update button Press OK and you will be returned to programming Selecting Create The Create option allows you to add Favorites folders You can create up to 5 folders by l 2 V Using the Directional Arrows highlight Create and press OK The folder will automatically be named as Favorites1 Favorites2 etc The folder name can be changed by a With the Favorites1 Favorites2 etc being highlighted press the Last button located just above the Directional Arrows on the right side will delete the text b Once deleted press OK and the Number Pad will appear c Enter desired name d Using the Directional Arrows go to Done and press OK Using the Directional Arrows find the channels you would like to add and press OK A blue heart should appear alongside the channel information If you accidentally selected the wrong channel pressing the OK button will remove the blue heart Once all of the channels are selected press the right Directional Arrow to hi
36. rogram for their very young children Directed to Older Children Fantasy Violence For those programs where fantasy violence may be more intense or more combative than other programs in this category such programs will be designated TV Y7 FV General Audience Most parents would find this program suitable for all ages Although this rating does not signify a program designed specifically for children most parents may let younger children watch this program unattended It contains little or no violence no strong language and little or no sexual dialogue or situations Parental Guidance Suggested This program contains material that parents may find unsuitable for younger children Many parents may want to watch it with their younger children The theme itself may call for parental guidaince and or the program may contain one or more of the following some suggestive dialogue D infrequent coarse language L intense sexual situations S or intense violence V Parents Strongly Cautioned This program contains some material that many parents would find unsuitable for children under 14 years of age Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended This program may contain one or more of the following intensely suggestive dialogue D strong coarse language L intense sexual situations S or intense violence V Mature Au
37. sing the Directional Arrows highlight Delete Recording and press OK Scheduling an Event At any time you can schedule a reminder plan a recording or have your screen automatically switch to the program of your choice by 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight DVR or and press OK 3 Using the Directional Arrows highlight Schedule Event and press OK 4 A pop up box will appear on your screen and will include information from the current program From here you have the ability to select the channel length of time the date the start time type of event and frequency To edit any of the criteria a Using the Directional Arrows highlight the desired field and press OK b An arrow above the field and one below the field will appear using the Directional Arrows press the up or down arrow to change the information c Once you have the criteria adjusted the way you would like press OK d Repeat steps a c until all the criteria has been set e When all the criteria has been set using the Directional Arrows highlight OK and press OK 5 Your event has now been scheduled Whole Home DVR Access The house icon means that the recording is being stored on another Set Top Box in your home that is connected to the Whole Home DVR Access 25 26 Front Panel View a male m akay Below is an explanation for each of the connections listed above The Analogue AV Output is for Com
38. the Remote Control Press and hold the 1 and 6 buttons simultaneously for approximately 3 seconds until the TV button is lit Enter the following key sequence in the correct order 9 9 6 Remote Control Guide Adjusting Volume In order to adjust the volume using your Remote Control you will need to first program your TV into the Remote Ifyou have not done so already refer to Programming your Remote Control above Once it is programmed you can 1 Press the Volume or button to adjust the sound 2 Press Mute to turn the sound off pressing Mute again will turn the sound back on Frequently Used Commands There are a number of controls that you will use on a daily basis Below is a brief description of what they are used for MENU The Menu button allows you to access all of the features that are available to you such as Parental Controls OK The OK button allows you to make selections including activating channels and options GUIDE The Guide button allows you to view current and future programs in a time line based display For more information on the Using the Guide Option see page 6 INFO The Info button shows you basic information about current and future programs including Channel Name and Number a brief description of the program ratings start and end times and date EXIT The Exit button will always return you to programming This button can be pressed at anytime in any function Changing Channels There are a
39. the system PROBLEM Why do I get the message Video Channel is blocked when I try to order a PPV movie POSSIBLE SOLUTIONS 1 Check your Parental Control settings to determine if the settings are blocking the movie 2 Check your Channel Blocking settings to determine if the the channels are blocked 3 The movie may already be playing Some PPV movies won t let you order the show once it has begun 31 32 Citizens Connected 328 W Main St PO Box 127 New Auburn WI 54757 Ph 715 237 2605 Website www citizens tel net Created 11 20 13
40. tings for each User by l 2 3 4 From here Pressing the Menu button on your Remote Control Using the Directional Arrows highlight Settings or and press OK If you do not see the Settings option see Signing Users In above and sign in as the Main User Using the Number Pad enter your password and press OK Using the Directional Arrows press the right arrow and highlight Users you can either edit the User Information or edit the Parental Controls you have set up 12 Setting up Parental Controls continued Editing User Information 1 Using the Directional Arrows highlight the desired User and press OK to place a dot in the circle next to the Username 2 Using the Directional Arrows highlight Edit and press OK 3 Using the Number Pad on the Remote Control enter your password and press OK 4 Using the Directional Arrows you can highlight and edit the Login Name Password Theme Dollar Allowance and whether the Caller ID is enabled or not 5 Using the Number Pad on the Remote Control enter the Main User PIN number 6 When changes are complete highlight Submit and press OK Editing Parental Controls 1 Using the Directional Arrows highlight the desired User and press OK to place a dot in the circle next to the Username 2 Press the down arrow to highlight Parental Controls and press OK 3 Using the Directional Arrows you can highlight and edit the Movie Rating TV Rating and additional content restrictio
41. tizens at 715 237 2605 or Just Dial 611 PROBLEM LED light on the remote blinks but the component doesn t respond POSSIBLE SOLUTIONS 1 Try replacing the batteries You will need two AAAs 2 The component may not be programmed into your remote See page 5 for set up 3 The component may not be selected To do so simply press the STB TV DVD or AUX button PROBLEM No Power POSSIBLE SOLUTIONS The Power cord may be disconnected Make sure that the Set Top Box is plugged into a live electrical outlet PROBLEM No Sound POSSIBLE SOLUTIONS The Mute button may have been pressed on the Remote Control Press the Mute button to restore the sound and volume PROBLEM No Picture POSSIBLE SOLUTIONS 1 Check all cables 2 If your TV is hooked up to coax cable the TV may be on the wrong channel Try going to Channel 3 or 4 PROBLEM No Picture or Sound POSSIBLE SOLUTIONS L The signal may not be reaching your TV Make sure all the cables are connected properly on the back of your Set Top Box and your TV 2 Make sure your Set Top Box is turned on and displays a green light 3 The TV may not be on the right channel to display input Using the Remote Control for the TV OR if your TV has been programmed into the Set Top Box Remote Control using the Remote Control for the Set Top Box make sure the TV is on the correct channel 4 After trying solutions 1 amp 2 and still no picture you will need to Reboot y
42. ure can be deactivated by removing the checkmark To Require Login see page 11 under Creating Users To Enable Caller ID see page 20 To set up Channel Blocking see page 4 To set up Parental Controls see page 9 Users The Users tab allows you to edit current users as well as create new users and administer their unique settings See page 11 for Creating Users Using the Favorites Option Q The Favorites option allows you to edit channel lists that you have created See page 13 for Setting up Favorites Using the Search Option Q The Search feature allows you to enter keywords and then scan through the channels to find matches To use the feature 1 Press the Menu button on your Remote Control 2 Using the Directional Arrows highlight Search or Q and press OK 3 The ENTER TEXT field will be highlighted To delete the existing text press the Last button located just below the Channel Up amp Down button on the right side 4 Press OK to show the Alpha Numeric Pad To choose a letter or number using the Directional Arrows highlight the character of choice and press OK to select 5 Once you have entered the desired text using the Directional Arrows highlight Done and press OK 6 Using the Directional Arrows highlight Search Guide and press OK Using Menu continued Using the Sign In Out Option cp The Sign In Out option allows you to change Users once multiple users are available See Setting up Parental Controls bel
43. w you to view the recording from the beginning To play the recording 1 Make sure the Play Recording option is highlighted and press OK 2 Your selection will begin playing 3 At any time you can adjust the play back by using the VCR DVD DVR Controls Selecting Resume Play if the program has been paused during playback The Resume Play option allows you to start the program where you left off in the event that you had to stop viewing the program once you selected Play Recording To resume play 1 Using the Directional Arrows highlight Resume Play and press OK 2 Your selection will begin playing from the point it was stopped 24 Using DVR continued Selecting Lock The Lock option allows you as the Main User to block the other Users from viewing or deleting your recorded program To lock the program Make sure the program you would like to lock is highlighted Using the Directional Arrows highlight Lock and press OK You will now see a lockpad next to your selected program Your program is now locked To unlock the program simply press OK Using the Directional Arrows highlight Unlock and press OK The padlock should no longer be there Your program in now unlocked Selecting Delete Recording The Delete Recording option will allow you to delete the recorded program from the Recordings option To delete a program from the Recordings display 1 Make sure the program you would like to delete is highlighted 2 U
44. xit button on your Remote Control will return you to programming 17 To make sure the Parental Controls are in place press the Guide button to view the Channel information If the Channel has been blocked you will see the word RESTRICTED 18 Once you have found a channel that has been RESTRICTED press OK 19 You should now see the text This channel is currently playing restricted content scrolling across the screen 20 If there is a Movie or TV rating that is not blocked and you do not want your child children being able to view it return to step 1 and adjust your ratings or you can set up another User with unique settings See Creating Users on page 11 21 If there is a Movie or TV show that is blocked and you as the Main User would like to be able to view it you have the ability to unlock the Parental Controls See Unlocking Reactivating Parental Controls on page 11 10 Setting up Parental Controls continued Unlocking Reactivating Parental Controls If under the Main User settings you have blocked PG13 movies and you find one that you would like to watch you can unlock the Parental Controls while you are on that channel with the following steps ONIN MN PWN Ke Press OK This will bring up a blue BLOCKED box Highlight the Unlock Parental Controls options and press OK Enter your password You will now be able to view the program To reactivate Parental Controls press Menu Using the Directional Arrows hi
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