Aristel Networks Aristel Networks EH64 Hotel Motel Call Accounting
Contents
1. AN Hotel Package ROOM 12 CoO DATE TIME DURATION TELEPHONE NUMBER UNITS COSTS 01 16 09 06 44 00 00 06 1194 1 60 01 16 09 06 47 00 01 09 0412378201 2 120 01 16 09 06 48 00 00 07 1194 l 60 01 16 09 06 50 00 00 06 1194 1 60 TOTAL 5 300 LEGEND CO is the line used to make the call DATE and TIME is when the call was made DURATION is the length of the call TELEPHONE NUMBER is the number dialled UNITS is the number of meter pulses received during the call COSTS is the number of meter pulses multiplied by the charge rate TOTAL is the totals for units and for costs A printer computer must be connected at power up and whenever an extension is checked out The system will lock out an extension if it is checked out and the record cannot be printed Aristel Networks Pty Ltd EH64 User Guide Page 6 of 6 Aristel Networks BASIC PROGRAMMING REQUIREMENTS All operations are carried out from the Operator s Console assigned in Zone 400 The Operator s Console is usually the reception telephone The following operations are performed at the time of installation ENABLE 12 KHZ METER PULSE DETECTION ZONE 251 3 This is automatically programmed with installation of the EH64 module but should be checked ROOM TO ROOM BARRING To prevent guests from dialling another room directly Zone 506 Item 02 for each room 1 The default is 0 Ensure that all admin phones are set to2. off site number and can be transferred back to the system in the same manner for room to room calls 6 The OSO feature can be turned on simply by Forwarding Func 2 6 the reception extension 7 To turn off the OSO feature simply unforward the reception extension NIGHT SERVICE RECEPTION TELEPHONE ONLY A To setup Night Service Handset on Hook Press FUNC TRF FL TRF FL to switch to Night Service The Reception Keyphone will display NIGHT SERVICE and the conf dnd LED will flash Press SPK to complete setup Aristel Networks Pty Ltd EH64 User Guide Page 5 of 6 Aristel Networks B To Cancel Night Service Handset on Hook Press FUNC TRF FL TRF FL to switch to Day Service The Reception Telephone will display Day Service and the conf dnd LED will go out Note During Night Service the display on the Reception Keyphone will display night in the upper left hand corner and the conf dnd LED will flash REVIEW PRINTER PORT STATUS RECEPTION KEYPHONE ONLY SMDR must be unlocked to print out call reports Handset on Hook Press TRF FL until SMDR printer port status is displayed e SMDR is lock Printer port is locked Port must be unlocked to print e SMDR is unlock Printer port will pass call report to printer To change the state of the SMDR port do the following Press SPK 5 3 The display will show the new state of the port SAMPLE GUEST CHECK OUT REPORT
3. the total charges for all Guests that have not been checked out Handset on Hook Press FUNC DSS 9 SAVE to print Total owing for all Guests OR Press FUNC DSS 11 SAVE to print itemized call records for all Guests Press SPK to complete display The display format is Date DD MM YY Time HH MM Total All Extensions 000000 000000 SETTING CALL CHARGE LIMIT FOR EACH ROOM This sets the total call amount that a room is allowed to accrue Once this value has been reached no further calls will be permitted If the total is reached during a call the call will be allowed to finish but no further calls will be allowed Handset on Hook Press FUNC DSS 10 Tel N Limit in pulses 00000 65535 SAVE Press SPK to complete setup Aristel Networks Pty Ltd EH64 User Guide Page 4 of 6 Aristel Networks EARLY MORNING REMINDER CALLS Handset on hook Press FUNC REDIAL room telephone number Enter the reminder time 24 hour clock and duration 99 Te 7 30AM call 07 30 99 Press SAVE to complete setup Note I The duration must be set to 99 for all Early Morning Reminder Calls Otherwise it will be set as a Daily Alarm and will ring at the same time every day until it is cleared 2 Guests will hear Music on Hold or the recorded message if a Voice Card is fitted 3 To cancel a Reminder Call repeat the above but use 00 00 00 for entry OFF SITE OPERATOR FUNCTION The OFF SITE OPERATOR feature ca
4. 1 to enable room calls HOTEL MOTEL NAME Zone 310 is used to enter the Hotel Motel name to be printed at the top of the printout The maximum characters allowed is sixty WARNINGS A printer computer must be connected at power up and whenever an extension is checked out The system will lock out an extension if it is checked out and the record cannot be printed A programming zone must be changed from default value Any zone will suffice If this is not done the records will be lost during power fail Aristel Networks Pty Ltd EH64 User Guide Page 7 of 6
5. 4 Meter pulse rate 99 maximum SAVE Press SPK to complete the setup PRINT OUT COPY OF ROOM CALL RECORDS If a Guest requires a printout of the call charges prior to checkout the following can be used FUNC DSS 5 room telephone number SAVE Note This printout can be produced at any time and does not erase call records Aristel Networks Pty Ltd EH64 User Guide Page 3 of 6 Aristel Networks NUMBER OF LINES TO PRINT PER PAGE This allows you to see how many call records are to be printed on a page paper size FUNC DSS 6 number of line per page 01 99 SAVE PREVIEW ALL RECORDS This allows you to see how many records are in the Hotel Motel memory Note The system has a total memory of 1200 calls When this total is reached the system stops registering new calls and charges It is recommended that all the long term Guests be Checked out and Checked in on a regular basis to prevent the memory from being overloaded Handset on Hook Press FUNC DSS 7 SAVE Press SPK to complete display Note This is a display function only and will not produce a printout PREVIEW TOTAL CALL CHARGES FOR ALL GUESTS This displays the total charges for all Guests that have not been checked out Handset on Hook Press FUNC DSS 8 SAVE Press SPK to complete display Note This is a display function only and will not produce a printout PRINTOUT CALL REPORT FOR ALL GUESTS This prints out
6. Aristel Networks EKH64 Hotel Motel Call Accounting Package for the DV series systems Aristel Networks 25 Button Handset and DSS64 Console Aristel Networks RECEPTIONIST S USER GUIDE RECEPTION OPERATION The following operations are performed from the Reception Keyphone Operator Console It is important that the Receptionist s keyphone be a 25 Button Display Keyphone IMPORTANT NOTE CHECK IN CHECK OUT AND CLEAN LED INDICATIONS ARE ONLY DISPLAYED ON A DSS64 CONSOLE DSS 25 button Keyphone layout for the Receptionist operation DSS 1 DSS 6 DSS 11 DSS 16 PAGE FULL ees LINES REPORT DSS2 DSS 7 DSS 12 DSS 17 CHECK RECORDS OUT TOTAL DSS 3 DSS 8 DSS 13 DSS 18 PREVIEW PREVIEW ROOM TOTAL DSS 4 DSS 9 DSS 14 DSS 19 CHARGE PRINT SET ALL DSS 5 DSS 10 DSS 15 DSS 20 PRINT CALL RECORDS LIMIT Aristel Networks Pty Ltd EH64 User Guide Page 2 of 6 Aristel Networks CHECKING IN A ROOM To check in a guest and unlock the room telephone the following must be done from the Reception Console FUNC DSS 1 room telephone number SAVE Press the SPK to end Note 1 The room telephone number must be entered manually 2 Once the room has been Checked in the corre
7. n be used by Hotel Motels when the reception is unattended and calls must still be handled for the guests Incoming calls can be transferred to an external phone number or numbers and answered off site Then the call can be transferred back to a guest s room if desired YOU DO NOT NEED TO BE AT THE HOTEL MOTEL TO MANAGE THE PHONE SYSTEM AND TO ANSWER INCOMING CALLS To enable the Off Site Operator feature the OSO software must first be installed by the Dealer Installer Once this is done the following steps are used to transfer calls 1 The reception extension must be programmed for OSO operation the Dealer Installer must programme this data prior to using the OSO feature 2 Any incoming calls that are answered by the Auto Attendant or by an extension can be transferred to the reception extension 3 Under normal operating conditions the reception extension will ring However if the reception extension is Forwarded Func 2 6 to an Individual Speed Dial number the call will be automatically transferred to the outside number possibly a mobile See the Administrator s Manual for details of externally forwarding calls from a particular extension 4 The Off Site number can then transfer the call back to the system by dialling followed by the extension number The call will be transferred to that room extension e g to transfer to extension 24 press 2 4 5 Any internal call from a room to reception will also transfer to the
8. sponding DSS LED will light Green 3 If the room phone is in use the DSS LED will light red CHECKING OUT A ROOM To book out a Guest and lock the room telephone the following must be done from the Reception Console FUNC DSS 2 room telephone number SAVE Press the SPK to end Note 1 The room telephone number must be entered manually 2 Once the room has been Checked out the corresponding DSS LED will flash Red Green 3 The room call charges will be printed If no charge is payable there will not be a printout The room charges will be held in memory for review until the room is again Checked in ROOM CLEAN INDICATOR After the Guest has been Checked out the corresponding room DSS LED will flash red green indicating a vacant room that has not yet been cleaned When the room has been cleaned the LED can be turned off clean and vacant indication by dialling 8 4 from the room telephone CALL CHARGE PREVIEW If a Guest requires an indication of the call charges prior to checkout the following can be used FUNC DSS 3 room telephone number SAVE Press SPK to end review SETTING CALL CHARGE RATE FOR EACH METER PULSE RECEIVED This sets the amount that the guest will be charged for each Meter Pulse received during a call The rate can be set to a maximum of 99 cents per pulse The total charge for a call is this value multiplied by the number of pulses received Handset on Hook Press FUNC DSS
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