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Dell Dimension 8200 PC Desktop

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1. 141 One Year End User M anufacturer Guarantee Latin America and the Caribbean Only a aaa aaa 142 E EE E E E 145 Contents 7 8 Contents Safety Instructions As you use your computer observe the following safe handling guidelines When Using Your Computer A N CAUTION Do not operate your computer with any cover s including the computer cover filler brackets front panel inserts and so on removed or opened To help avoid damaging your computer be sure that the voltage selection switch is set to match the AC power available at your location 115 V 60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan NOTE The voltage selection switch must be set to the 115V position even though the AC supply in J apan is 100 V 230V 50 Hz in most of Europe the M iddle East and the Far East CCETT CCT i Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location To avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack W hen reconnecting a network cable to your computer first plug the cable into the network jack and then into the network adapter To help avoid possible damage to the system board
2. 8 Double click the malfunctioning device type in the D evice M anager list 9 Double click the icon for the specific device in the expanded list T he Properties window appears 10 If thereisan IRQ conflict the D evice status area in the Properties window reports what cards or devices are sharing the device s IRQ Resolve the IRQ conflicts You can also use the W indows 2000 H ardware Troubleshooter To use the troubleshooter click the Start button and click Help Click Troubleshooting and M aintenance on the C ontents tab click Windows 2000 troubleshooters and then click H ardware In the H ardware Troubleshooter list click need to resolve a hardware conflict on my computer and then click Next Solving Problems 49 www dell com support dell com 50 Solving Problems Using System Restore W indows XP and W indowsM e provide a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer s hardware or software including new hardware or program installations or other system settings have left the computer in an undesirable operating state You can also undo the last System Restore System Restore automatically creates system checkpoints You can also manually create your own checkpoints by creating Restore Points To limit the amount of hard disk space used older restore points will be automatically purged If your computer experiences an operating
3. Record all the screens in the system setup program so that you can restore the correct settings in step 7 Open the computer cover see page 67 Locate the battery socket BAT TERY see page 70 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver NOTICE To avoid damage to the system board while you pry the battery loose be sure to insert the plastic screwdriver between the battery and the socket not the system board CS battery battery socket BATTERY pp a Insert the new battery into the socket with the side labeled facing up and snap it into place Close the computer cover see page 90 and plug your computer and devices into their electrical outlets Access the system setup program see page 97 and restore the settings you recorded in step 1 Properly dispose of the old battery see page 99 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all D ell installed hardware In addition to this technician assisted technical support online technical support is
4. module or a continuity module The computer will not operate if a memory connector is unpopulated Remove a memory or a continuity module NOTICE If you remove your original memory modules from the computer 6 during a memory upgrade keep them separate from any new modules that you may have even if the new modules were purchased from Dell Your original memory modules must be installed as a pair in either connectors RIMM 1 and RIMM 2 or RIMM 3 and RIMM 4 Do not pair one original memory module with one new memory module in connectors RIMM 1 and RIMM2 or RIMM3 and RIMM 4 Otherwise your computer may not start properly a Press out the securing clip at each end of the memory module connector b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector To insert a module press out the securing clip at each end of the memory module connector memory connectors RIMM3 and RIMM4 memory connectors RIMM1 and RIMM2 securing clips 2 notches 2 memory or Al continuity module connector Lo cutouts 2 So Le Aa step 8 7 Align the notches on the bottom of the module with the crossbars in the connector NOTICE To avoid breaking the memory module do not press near the middle of the module 8 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each en
5. HINT See the Tell Me Bley ance nee How help file for CHECK THE POWER LIGHT When the power light is lit or blinking the at armaauonan the computer has power If the power light is blinking the computer is in standby standby mode mode press a key on the keyboard or move the mouse If the power light Is off the computer is either not turned on or is not receiving electrical power TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE POWER CABLE CONNECTION Besure that the power cable is firmly inserted into the electrical outlet and the computer power connector CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on SWAP THE COMPUTER AND MONITOR POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective CHECK FOR INTERFERENCE Electrical appliances on the same circuit or Operating near the computer can cause interference Other causes of interference power extension cables keyboard and mouse extension cables too many devices on a power strip or multiple power strips connected to the same electrical outlet CHECK THE POWER PROPERTIES Seethe Tell M eHow help file or search for the keyword standby in the Help and Support C enter in W indows XP and Windows M e Help in W in
6. T he Restoration C omplete screen appears the Restoration in Progress screen in W indows M e after System Restore completes collecting data and then the computer automatically restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before undoing the last system restore save and close all open files and close all open programs Do not alter open or delete any files or programs 2 3 4 5 until the system restoration is complete Click the Start button point to All Programs Programs in Windows M e gt Accessories gt System Tools and then click System Restore Select U ndo my last restoration and click N ext NOTICE Save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete Click Next click OK in Windows M e T he System Restore U ndoing Last Restoration in W indows M e screen appears and then the computer automatically restarts After the computer restarts click O K Reinstalling Windows XP Before reinstalling the W indows XP operating system to correct a problem try correcting the problem by performing a W indows XP System Restore see page 50 NOTICE The Operating System CD provides options for reinstalling your
7. Adding a Second Hard Drive aoaaa aaa a 81 Adding Other Drives aaa a 84 5 25 nch Devices oaa aaa hol ie Boi pk tp BB 85 3 5 Inch Devices oo ee ey a ee ee eee ee ek 87 Closing the Computer Cover 2 90 4 Appendix Specifications 4 4 kd RGAE DAP RODE REE AG 92 Standard Settings 0 0 0 0 000000000 96 Viewing Settings Gone tts et ek cs oe Hind dete al eS 97 System Setup Program Screens ooa aaa aa aaa 98 Clearing Forgotten Passwords 98 Replacing the Battery 0 0 0 0 00 99 Dell Technical Support Policy U S Only 101 Definition of Dell Installed Software and Peripherals 101 Definition of Third Party Software and Peripherals 102 Contacting Dell a awe he A Bae ew ee on ee he 102 Returning Items for Warranty Repair or Credit 117 Regulatory Information 0048 117 NOM Information Mexico Only aa aaa 119 Limited Warranties and Return Policy 120 One Year Limited Warranty U S Only oaa aaa aa 120 Two Year Limited Warranty U S Only 122 Contents Three Year Limited Warranty U S Only 126 Four Year Limited Warranty U S Only 0 129 One Year Limited Warranty Canada Only 132 Two Year Limited Warranty Canada Only 134 Three Year Limited Warranty Canada Only 137 Total Satisfaction Return Policy U S Only
8. Appendix Limited Warranty Coverage During Year Two During the second year of this limited warranty Dell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect Dell will includea prepaid shipping container with each replacement part for your use In returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay D ell for reolacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind
9. Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One D uring the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See C ontacting Dell on page 102 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement product
10. Fax Switchboard Relational Switchboard H ome Small Business Fax Switchboard H ome Small Business W ebsite support euro dell com E mail Support Portable Computers den_nbk_support dell com E mail Support Desktop C omputers den_support dell com E mail Support Servers Nordic_server_support dell com General Support General Support Area Codes Local Numbers and Toll Free Numbers 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 1 800 148 0530 01 899 753 0777 Appendix 105 www dell com support dell com Country City International Access Code Country Code City Code Finland H elsinki International Access C ode 990 Country Code 358 City Code 9 France Paris M ontpellier International Access C ode 00 Country Code 33 City Codes 1 4 106 Appendix Department Name or Service Area Website and E Mail Address Technical Support Technical Support Fax Relational Customer Care Home Small Business C ustomer C are Fax Switchboard W ebsite support euro dell com E mail fin_support dell com E mail Support Servers Nordic _support dell com H ome and Small Business Technical Support Customer Care Switchboard Switchboard Calls from outside of France Sales Fax Fax Calls from outside of France W ebsite support euro dell com E mail suppo
11. the Internet See page 42 YES on Are you having some other YES See page 44 type of problem Solving Problems 23 www dell com support dell com 24 Solving Problems Accessing Help Files TO ACCESS THE Tell Me How HELP FILE Microsoft Windows XP 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click U ser s guides 3 Click Tell Me How Windows Millennium Edition M e and Windows 2000 Click the Start button point to Programs point to User s Guides and then click Tell Me H ow TO ACCESS HELP IN WINDOWS XP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow Icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO ACCESS HELP IN WINDOWS ME 1 Click the Start button and then click Help 2 Type a word or phrase that describes your problem in the Search box and then click Go 3 Click the topic that describes your problem and then click D isplay 4 Follow the instructions shown on the screen TO ACCESS HELP IN WINDOWS 2000 1 Click the Start button and then click Help 2 Click the Search tab 3 Type a word or phrase that describes your problem and then click List Topics 4 Click the topic that describes your problem and then click D isplay 5 Follow the instructions shown on the screen Power Problems K
12. 577 821 1 800 682 3639 Country City International Access Code Country Code City Code Japan Kawasaki Technical Support Server toll free 0120 1984 35 International Access Code 001 Technical Support Outside of Japan Server 81 44 556 4152 Country Code 81 toll free 0120 1982 26 Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Technical Support Dimension and Inspiron City Code 44 Technical Support Outside of Japan Dimension and Inspiron 81 44 520 1435 Technical Support Dell Precision OptiPlex toll free 0120 1984 33 and Latitude Technical Support Outside of Japan Dell Precision 81 44 556 3894 OptiPlex and Latitude 24 H our Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division Up to 400 employees 044 556 3494 Preferred Accounts Division Sales O ver 400 044 556 3433 employees Large Corporate Accounts Sales O ver 3500 044 556 3440 employees Public Sales Government agencies educational 044 556 3440 institutions and medical institutions Global Segment Japan 044 556 3469 Individual U ser 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 W ebsite support jp dell com Korea Seoul Technical Support toll free 080 200 3800 International Access C ode 001 Country Code 82 Sales Customer Service Seoul Korea toll free 080 200 3600 toll free 080 200 3800 City Code 2 Cu
13. NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU Appendix 121 www dell com support dell com 122 Appendix DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to Dell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty U S Only Dell Computer Corporation D ell manufactures its hardware products from
14. Parts Remove the two green plastic rails from the inside of the hard drive bay T hese rails are not attached to the inside of the hard drive bay with screws To remove the rails gently pull the rails up and out of the bay Attach the rails to the hard drive using the two screws attached to the rails Ensure that the rail tabs are positioned at the back of the hard drive NOTICE Do not install any drive into the lower hard drive bay until after you have removed the green drive rails from the inside of the hard drive cage Remove the first hard drive from the upper bay and install it in the lower bay a Disconnect the power cable and the data cable from the back of the first hard drive b Pressin the two green rail tabs and pull the first hard drive out of the upper bay c Gently slide the first hard drive into the lower bay until you hear a click d Reconnect the power cable and the data cable to the back of the first hard drive Gently slide the new hard drive into the upper bay until you hear a click __ l _ second hard drive I in upper bay lt first hard drive in lower bay __ hard drive cage 10 Connect a power cable to the drive NOTICE Match the colored strip on the cable with pin 1 on the drive 11 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive Adding Parts 83 www dell com s
15. XP installed and you want to recover your current W indows XP data type R to select the repair option and then go to step 16 If you want to install a new copy of W indows XP press lt Esc gt to select the fresh copy option and then press lt Enter gt on the next screen to select the highlighted partition recommended T hen follow the instructions on the screen T he Windows XP Setup screen appears and W indows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input W hen the Welcome to M icrosoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish W hen the Regional Settings screen appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software screen and then click Next If you are reinstalling Windows XP Home Edition enter a name for your computer when the C omputer N ame window appears and then click Next If you are reinstalling Windows XP Professional enter a name for your computer and a password when the C omputer Name and Administrator Password window appears and then click Next 13 If you have a modem installed the M odem Dialing Information screen appears Enter the requested information and then click N ext 14 Enter the date time and time zone in the D ate and Time Settings window
16. an address in the continental U S where applicable Shipments to other locations will be made freight collect D ell will include a prepaid shipping container with each replacement part for your use In returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you T he warranty term for a replacement part is the remainder of the limited warranty term Appendix 127 www dell com support dell com 128 Appendix You will pay D ell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABIL
17. and Settings Transfer Wizard to move data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to the new computer If the source computer uses another W indows operating system the wizard can be launched from the W indows XP operating system CD or from a floppy disk created on the W indows XP computer You may transfer the data to the new computer over a network or serial connection or you may store it on aremovable medium such as a floppy disk a Zip disk ora writable CD 1 On the computer running W indows XP click the Start button point K HINT The CD that you to All Programs gt Accessories gt System Tools and then click need to place in your CD Files and Settings Transfer Wizard or DVD drive is titled Operating System 2 On the welcome screen click Next 3 On the Which computer is this screen select New C omputer and then click Next 4 Follow the instructions on the screen Setting Up a Home and Office Network Windows XP Only W indows XP provides a Network Setup W izard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office SettingUp 19 www dell com support dell com K HINT Selecting the connection method This computer connects directly to the Internet enables the integrated firewall
18. and then click Next 15 If you have a network card in your computer select the appropriate network settings If you do not have a network card you will not see this option W indows XP begins to install its components and configure the computer The computer automatically restarts 16 When the Welcome to M icrosoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish 17 Removethe CD from the drive 18 Reinstall the appropriate drivers see page 44 19 Reinstall your virus protection software Reinstalling Windows Me Before reinstalling the W indows M e operating system to correct a problem try correcting the problem by performing a W indows M e System Restore see page 50 NOTICE The Operating System CD provides options for reinstalling your Windows M e operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows Me you must disable any virus protection software installed on your computer before you reinstall Windows Me 1 Insert the Operating System CD into the CD or DVD drive Close any program or utility that may start to run after you insert the CD into the drive 2 Turn of
19. available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any D ell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through D ell Software and Peripherals Readyware and C ustom Factory Integration DellPlus f Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstand ard third party hardware components integrated through CFI for the duration of the computer s service contract 2 Definition of Dell I nstalled Software and Peripherals D ell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on D ell installed peripherals include any internal expansion cards or D ell branded modular bay or PC Card accessories In addition any D ell branded monitors keyboards mice soeakers microphones for telephonic modems docking stations
20. button and then click M y C omputer In Windows Me and does not indicate a defect W indows 2000 double click the M y C omputer icon on the W indows desktop If in the drive or the CD the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC Seethe Tell M eH ow help file for instructions To access help files see page 24 ADJUST THE WINDOWS VOLUME CONTROL In Windows XP click the speaker icon in the lower right corner of your screen In Windows M e or 2000 double click the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted Solving Problems 37 www dell com support dell com K HINT Because of different worldwide file types not all DVD titles work in all DVD drives K HINT If you disable 38 standby mode to write to a CD RW drive remember to reenable standby mode when you finish writing to the CD Solving Problems IF HEADPHONES ARE CONNECTED TO THE FRONT PANEL HEADPHONE CONNECTOR CHECK FOR SOUND FROM THE HEADPHONES Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector CHECK THE SPEAKERS AND S
21. com 42 Solving Problems A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD W indows XP provides a Program Compatibility W izard that configures a program to run in an environment more similar to older W indows operating system environments 1 Click the Start button point to All Programs gt Accessories and then click Program C ompatibility Wizard 2 On the welcome screen click N ext Follow the instructions on the screen Internet Connection Problems If you have a problem with your Internet connection REVIEW MODEM PROBLEMS Seepage 32 TURN OFF CALL WAITING CATCH PHONE Seeyour telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties W indows XP 1 Click the Start button and then click C ontrol Panel 2 Click Printers and O ther H ardware and then click Phone and M odem O ptions 3 Click to highlight your connection type in the displayed list 4 Click the Dialing Rules tab and then click the E dit button 5 Click to place a checkmark in the To Disable C all Waiting box 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK Windows Me 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the M odems icon 3 In the M odems Properties window click Dialing Properties 4 Ensure that To disable cal
22. computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Adding Parts 87 www dell com support dell com 4 Unpack the drive and prepare it for installation See the documentation that came with the drive to ensure that the drive is setup for your computer 5 Open the computer cover see page 67 6 Toremovethe front panel insert carefully press the panel out from the inside of the computer 7 To remove the drive bay cover panel press the four tabs and pull the insert away from the panel securing tabs 4 front panel insert securing tab drive bay cover panel f front panel insert ph 8 Removethe two short green plastic rails from the inside of the drive cage T hese rails are not attached to the drive cage with screws To remove the rails firmly pull the rails from the drive cage 9 Attach the rails to the drive using the two captive screws on each rail Ensure that the rail tabs are positioned at the back of the drive 10 Gently slide the drive into the bay until you hear a click 88 Adding Parts tabs 2 a drive drive bay 11 Carefully replace the front panel insert You do not need to replace the drive bay cover panel 12 Connect a power cable to the drive 13 See the documentation that came with the drive for instructions on connecting a drive c
23. for the correct cable is firmly connected to the computer and to the scanner phone number Dell does not cover the scanner s warranty UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button Solving Problems 31 www dell com support dell com K HINT Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a 32 digital telephone network Solving Problems REINSTALL THE SCANNER DRIVER Reinstall the scanner driver See the scanner documentation for instructions CHECK FOR INTERRUPT REQUEST CONFLICTS See page 47 Modem Problems CHECK THE CONNECTION Verify that the telephone line is connected to the green jack on the modem T he green line in jack has either a LINE IN label or aconnector shaped icon next to it M ake sure you hear a click when you insert the telephone line connector CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to atelephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack with the telephone line CHECK THE TELEPHONE LINE Tryusingadifferent telephone line If you are using a line that is 10 ft 3 m or more in le
24. inch bays two bays for 1 inch high IDE hard drives ATA 66 or ATA 100 Ultra DMA hard drive CD drive Zip drive DVD drive and CD RW drive 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector Appendix 93 www dell com support dell com Ports and Connectors continued Keyboard M ouse USB H eadphone Audiot Internally accessible Primary IDE channel Secondary IDE channel Floppy drive Audio Audio controller Video Video controller Controls and Lights Power control Power light H ard drive access light Diagnostic code lights 6 pin mini DIN connector or U SB connector 6 pin mini DIN connector or U SB connector two front panel and two back panel USB compliant connectors front panel miniature connector three miniature connectors for line in line out and microphone 40 pin connector on PCI local bus 40 pin connector on PCI local bus 34 pin connector Analog Devices AD 1885 AC 97 Codec AGP 4X push button green green four bicolor amber and green located on back panel 1 Present only on computers with integrated audio capabilities Present only on computers with integrated audio capabilities Power DC power supply Wattage H eat dissipation Voltage switch selectable on back panel Backup battery Physical Height x Width x Depth W eight Environmental Temperature Operating Storage Relative humidity M aximu
25. microphone connector line out video connector connector line in connector Adding Parts 63 www dell com support dell com 64 Adding Parts Reattaching the Front Door and Hinge Arms To prevent damage to your computer the front door is designed to break away if it is lifted up too far If the front door breaks away you might need to reattach both the front door and the hinge arms Reattaching the Front Door 1 Shut down the computer see page 20 2 Lower the hinge arms to the vertical position 3 Align the two clips on the inside of the front door with the two hinge arms 4 Press inward on the front door until it clips to both hinge arms front door clips 2 hinge arms 2 front door Reattaching the Hinge Arms A N CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Disconnect the power cable from your computer 3 Removethe front door if it is attached The front door snaps off of the two hinge arms 4 Remove the front panel insert above the front door bay area Pull the bottom of the insert with your fingers to remove it front panel insert ND use fingers to pull here 5 Lift both hinge arms to the horizontal position Adding Parts 65 www dell com support dell com 6 Usethe two view slots to align the pivot bar with the two piv
26. original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use
27. port replicators networking products and all associated cabling are included Appendix 101 www dell com support dell com Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or application software sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Contacting Dell K HINT Toll free numbers W hen you need to contact D ell use the telephone numbers codes and are for use within the electronic addresses provided in the following tables If you need assistance ei which they are in determining which codes to use contact a local or an international operator See Dell Technical Support Policy on page 101 for a description of the hardware and software support provided by Dell Contact Numbers and Addresses Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires Tech Support and Customer Care toll free 0 800 444 0733 International Access Code 00 Sales 1 810 444 3355 Country Code 54 Tech Support Fax 11 4515 7139 City Code 11 Customer C are Fax 11 4515 7138 W ebsite wwwdell com ar Australia Sydney Home and Small Busine
28. printer then refer to the following instructions If you need to install a printer driver insert the printer installation CD into the CD or DVD drive Then follow the prompts on the screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Microsoft W indows desktop click Run and type x setup exe where x isthe letter of your CD or DVD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came with your printer for instructions on how to start the printer installation CD If you connect an older printer and it doesn t work after you install the driver access the system setup program see page 96 and ensure that the parallel port is set to operate in bidirectional mode Setting Up To check if your printer driver is installed on a computer running the W indows XP operating system click the Start button click C ontrol Panel click Printers and O ther H ardware and then click View installed printers or fax printers If your computer runs either W indows 2000 or W indows Millennium Edition M e click the Start button point to Settings and then click Printers If your printer is listed in the Printers window the printer is ready to use Transferring Information to a New Computer Windows XP Only W indows XP provides a Files
29. resolving software and hardware incompatibilities 47 contact numbers 102 cover closing 90 Opening 67 crashes 41 D Dell support policy 101 display See monitor drivers reinstalling 44 drives adding 81 84 fixing problems 36 DVD drive fixing problems 38 E e mail fixing problems 44 error messages start up 25 W indows 40 F Files and Settings Transfer W izard 19 finding solutions 22 fixing problems drive 36 e mail 44 general program 41 Internet connection 42 modem 32 mouse 34 network 39 power 25 printer 29 scanner 31 sound and speakers 28 start up error messages 25 video and monitor 26 W indows error messages 40 Index 145 floppy drive fixing problems 36 front door reattaching 64 view 63 H hard drive adding a second hard drive 81 fixing problems 39 help file accessing 24 Internet fixing problems 42 IRQ conflicts 47 K keyboard fixing problems 35 M memory adding 75 connectors 70 messages start up 25 W indows 40 modem fixing problems 32 146 Index monitor fixing problems 26 motherboard See system board mouse fixing problems 34 N network fixing problems 39 setting up 19 Network Setup W izard 19 O operating system reinstallation W indows 2000 57 Windows Me 55 W indows XP 53 P password clearing system setup 98 power fixing problems 25 turning off 20 printe
30. system problem you can use System Restore from Safe M ode or Normal M ode to return your computer to an earlier operating state System Restore does not cause you to lose personal files stored in the My D ocuments folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to a point before you Installed a program the program s data files won t be lost but you will have to reinstall the actual program again NOTICE It is important to make regular backups of your data files System Restore does not monitor changes to or recover your data files If the original data on the hard disk is accidentally erased or overwritten or becomes inaccessible because of a hard disk malfunction you will need your backup files to recover the lost or damaged data System Restore is enabled on your new computer H owever if you reinstall W indows XP or W indows M e with less than 200 M B of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled Windows XP 1 Click the Start button and then click C ontrol Panel Click Performance and M aintenance Click System Click the System Restore tab un A WW N M ake sure that Turn off System Restore is unchecked Windows Me 1 Click the Start button point to Settings and then click C ontrol Panel D ouble click the System icon Click the Performance tab Click File System Click the Tro
31. the Welcome Dell System O wner screen click N ext A message appears that says the ResourceC D is detecting hardware in your computer T he drivers that are used by your computer are automatically displayed in the M y Drivers T he ResourceC D has identified these components in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system To view other contents on the ResourceC D 1 Verify that your computer is selected in the System M odel list 2 Verify that your operating system is selected in the O perating System list 3 Select the type of device in the D evice Type list NOTICE The ResourceCD contains drivers for devices that are not part of your computer Only reinstall the specific drivers for hardware included in your computer Otherwise your computer might not work correctly 4 Select atopic in the Topic list If you select Driversin the Topic list and a particular driver is not listed then that driver is not required by your operating system Using the Windows XP Device Driver Rollback The W indows XP Device Driver Rollback can replace a device driver with the previously installed version if you install a new device driver that causes system instability If you cannot reinstall your previous driver with the Driver Rollback process then use System Restore see pag
32. the icon for the specific device in the expanded list T he Properties window appears Resolve any IRQ conflicts If there isan IRQ conflict the D evice status area in the Properties window reports what cards or devices are sharing the device s IRQ Solving Problems 47 www dell com support dell com 48 Solving Problems You can also use the W indows XP Hardware Troubleshooter To use the troubleshooter click the Start button and click Help and Support Type hardware troubleshooter In the Search field and then click the arrow to start the search Click H ardware Troubleshooter in the Search Results list In the H ardware Troubleshooter list click need to resolve a hardware conflict on my computer and then click Next Windows Me To check for conflicts on a computer running W indows M e Click the Start button point to Settings and click C ontrol Panel In the C ontrol Panel double click System Click the D evice M anager tab ER WU N me In the Device M anager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled 5 Double click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices 6 Double click the malfunctioning device type in
33. the right of the listed options contain settings or values The settings and values that you can change are brighter on the screen All other settings and values are set by the computer and cannot be changed W hen lt Enter gt appears to the right of an option press lt Enter gt to access a pop up menu of additional options e Key functions A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program e Help Press lt F1 gt for information on the option that is selected highlighted Clearing Forgotten Passwords CAUTION Before you begin this procedure follow the safety instructions listed in When Working Inside Your Computer on page 12 If you forget your system or setup password you cannot operate your computer or change settings in the system setup program until you clear the forgotten password s NOTICE This process erases both the system and setup passwords 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 67 5 Locate jumper PSW D on the system board see page 70 and remove the ju
34. you have a problem with your Internet connection 42 E Mail Problems ws b o aah Dk o Pk ee eR aw Dk 44 Resolving Other Technical Problems 44 Reinstalling Drivers 2 2 2 00 0 0 0 0 000000 44 Using the Windows XP Device Driver Rollback 46 Resolving Software and Hardware Incompatibilities 47 WEINGOWSECR adere es Ut G ante Gk A ae ee Ba A ee Da ed 47 Windows Me eh esac Be ter Sadie Hs he ae Ge a Boe Gade He 48 WiINGOWS 2000 sorsi oe Awe he OED DOR AS 49 Using System Restore Sie aoe eS A ak OS ee eS 50 Creating a Restore Point 040 51 Restoring the Computer to an Earlier Operating State 52 Undoing the Last System Restore o oo a aaa 53 Reinstalling Windows XP aaa 00 000 53 Reinstalling Windows Me aoaaa aaa a 55 Reinstalling Windows 2000 aoaaa aa a a a 57 3 Adding Parts Front and Back View of the Computer a aaa aa aa 62 Reattaching the Front Door and Hinge ArmS 64 ReattachingtheFrontDoor 64 ReattachingtheHingeArms 040 65 Opening the Computer Cover 0 67 Looking Inside YourComputer 04 68 System BOIE 4 eck a fe ede De Aw ce ee BAe ee A 70 AQGING GCaldSi 2 2 3 d 10 62 6 eB AS eR Re Oe HBA EO 71 Contents 5 Removing Cards 0 a a 73 Adding Memory 0 0 00 ee 75 RDRAM Overview aoaaa aa 76 Replacing the AGP Card aa aaa a a a 80
35. 11 Southeast Asian and Pacific C ountries Spain M adrid International Access C ode 00 Country Code 34 City Code 91 Department Name or Service Area Website and E Mail Address General Support Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales Technical Support Customer Care Sales Fax Switchboard W ebsite support euro dell com E mail dell_ Za support dell com Customer Technical Support C ustomer Service and Sales Penang M alaysia H ome and Small Business Technical Support Customer Care Sales Switchboard Fax W ebsite support euro dell com E mail support euro dell com es es emaildell C orporate Technical Support Customer Care Switchboard Fax W ebsite support euro dell com E mail support euro dell com es es emaildell Area Codes Local Numbers and Toll Free Numbers 1 800 882 1521 toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 Appendix 113 www dell com support dell com Country City International Access Code Country Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers City Code Sweden U pplands Vasby Tech
36. 4 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Country City International Access Code Country Code City Code M exico International Access C ode 00 Country Code 52 N etherlands Antilles N etherlands Amsterdam International Access C ode 00 Country Code 31 City Code 20 N ew Zealand International Access C ode 00 Country Code 64 Nicaragua Department Name or Service Area Website and E Mail Address Customer Technical Support Sales Customer Service Main General Support Technical Support Customer Care Home Small Business Sales Home Small Business Sales F ax Corporate Sales Corporate Sales Fax Fax Switchboard W ebsite support euro dell com E mail tech_nl dell com Home and Small Business Government and Business Sales Fax General Support Area Codes Local Numbers and Toll Free Numbers 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 800 882 1519 020 581 8838 020 581 8740 toll free 0800 0663 020 682 7171 020 581 8818 020 686 8003 020 686 8003 020 581 8818 0800 446 255 0800 444 617 0800 441 567 0800 441 566 001 800 220 1006 Appendix 111 www dell com support dell com Country City International Access Code Country Code City Code N orway Lysaker International Access C ode 00 Country Code 47 Panama Peru Poland Warsaw Internatio
37. 8001 3605 Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables CDs guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for Insuring any product returned and you assume the risk of loss during shipment to Dell C ollect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EM I is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentiona
38. CUMENT TITLE Dell Dimension 8200 Solutions Guide PATH S SYSTEMS Superman mlk solutions guide a00 en xo SPEC SHEET Gloria Salinas PREPARED BY PART and REVISION 9P915 A00 AGILE __X00_ NUMBER DATE SPEC SHEET 03 08 02 COMPLETED CONTACTS Cathy Brown Karen Johnson Cathy_Brown Dell com 512 723 9330 Karen_Johnson Dell com 512 728 0218 AMF PRINT IPC EMF APCC CCC BCC VENDOR AND OR REGIONS COMPUTER SOURCE _X_Dell PC Other __Dell PC Other ee APPLICATION SFTWR _X_ Frame ___ Word ____ Frame ___ Word FOR BOOK ___ Quark Other Quark Other APPLICATION SFTWR Frame _ Word _____ Frame ____ Word FOR COVER _X_ Quark Other SSS o Quark Other FILE TYPE _X_Postscript Other __ Soo __ Postscript Other PS DRIVER USED _X_Scitex Dolev400 PSM L2 ___ Scitex Dolev400 PSM L2 Other S O Other COLORS COVER_ CMYK wenn SEPARATIONS TEXT BODY Black White Text Body MARKUP OR PROOF HALFTONE SCREEN COMPRESSED amp TESTED _X_YES PAGE SIZE N A FOLDED FILE TRANSFER FTP Email FTP _ Email METHOD MEDIA ozs _ Disk SS AGILE Other Disk _ AGILE Other Owner Mike Whaley Last Revised 08 02 01 Refer to deliverables matrix in supplier tool kit Dell Confidential Continued on Back Page gt FILE NAME S amp PAGE COUNT Page Count Page Numbers Localization Supplier Revise file name page count and page number columns TOTAL PAGE COUNT SPECIAL INSTRUCTIONS TRANSLATION INSTRUCTIO
39. Dell Dimension 8200 Solutions Guide www dell com support dell com Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A N CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell M e H ow help file To access help files see page 24 Information in this document is subject to change without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo Dimension Inspiron Latitude OptiPlex Dell Precision DellPlus and DellNet are trademarks of Dell Computer Corporation EMC is the registered trademark of EMC Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorpora
40. ERE sheet for your computer and the setup diagram supplied with the speakers BE SURE THAT HEADPHONES ARE NOT CONNECTED TO THE FRONT PANEL HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector Solving Problems ADJUST THE WINDOWS VOLUME CONTROL In Windows XP click the speaker icon in the lower right corner of your screen In W indows M e or 2000 double click the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 2 ft 60 cm away from the monitor RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self contained diagnostics See the speaker documentation for diagnostics Instructions ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE SOUND AUDIO DRIVER Seepage 44 CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Printer Problems If you cannot print to a parallel port printer VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 16 ENSURE
41. ICE The Operating System CD provides options for reinstalling your Windows 2000 operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative Solving Problems 57 www dell com support dell com K HINT The CD that you need to place in your CD or DVD drive is titled Operating System 58 Solving Problems NOTICE To prevent conflicts with Windows 2000 you must disable any 10 11 12 virus protection software installed on your computer before you reinstall Windows 2000 Insert the O perating System C D into the CD or DVD drive Close any program or utility that may start to run after you insert the CD into the drive Turn off the computer see page 20 and then turn the computer on again W hen the blue Dell logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop Then shut down the computer and try again Use the arrow keys to select the CD ROM option and then press lt Enter gt W hen the Windows 2000 Setup screen appears ensure that the To setup Win2000 now press ENTER option is highlighted T hen press lt Enter gt Read the information in the License Agreement sc
42. IL DELL Goto support dell com and then click E Mail Dell in the C ommunicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from Dell within hours See D ell Technical Support Policy on page 101 for a description of the hardware and software support provided by Dell CALL DELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 102 See Dell Technical Support Policy on page 101 for a description of the hardware and software support provided by Dell Reinstalling Drivers NOTICE The Dell Support website support dell com and the De Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Dell installed the following drivers on your computer Intel Chip Set Update Utility D river Installs the M icrosoft W indows operating system device installation files inf that tell the operating system how certain chip set components should be configured for proper operation e Intel Ultra ATA Storage D river Improves your computer s performance by transferring certain functions from the microprocessor during data transfers from storage devices e ADI 1885 Audio Driver Enables the optional built in sound controller to produce sound e Other Drivers Control the devices such ast
43. INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU Appendix 131 www dell com support dell com 132 Appendix If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty These provisions apply to D ell s four year limited warranty only For provisions of any on site service contract covering your system refer to the separate on site service contract that you will receive One Year Limited Warranty Canada Only Dell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is one year beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing
44. ITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to Dell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Four Year Limited Warranty U S Only Dell Computer Corporation D ell manufactures it
45. JURISDICTION TO JURISDICTION Appendix 133 www dell com support dell com 134 Appendix DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to Dell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only Dell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hard
46. MENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell M eH ow help file for instructions To access help files see page 24 Solving Problems 27 www dell com support dell com K 28 CHECK FOR ADDITIONAL ADJUSTMENTS Seethe documentation that came with your monitor for any additional adjustments that your monitor may require ADJUST THE WINDOWS DISPLAY SETTINGS W indows XP 1 Click the Start button and then click C ontrol Panel 2 Click Appearance and T hemes 3 Click D isplay and then click the Settings tab 4 Try different settings for Screen resolution and C olor quality W indows M e and W indows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the D isplay icon and then click the Settings tab Try different settings for C olors and Screen area CHECK FOR INTERRUPT REQUEST CONFLICTS See page 47 Sound and Speaker Problems HINT The volume control in some M P3 players overrides the Windows volume setting If you have been listening to MP3 songs make sure ADJUST THE SPEAKER CONTROLS Adjust the volume bass or treble that you did not turn the controls to eliminate distortion player volume down or off ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Seethe setup diagram supplied with the speakers VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the START H
47. N You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so try running the program that you want to use first THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE Thefilethat you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or use a larger capacity disk A REQUIRED DLL FILE WAS NOT FOUND Theprogram that you are trying to open is missing an essential file To remove and then reinstall the program W indows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the C hange or Remove Program icon 6 See the program documentation for installation instructions W indows M e and Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Add Remove click C hange Remove in W indows 2000 and follow the prompts on the screen 5 See the program documentation for installation instructions General Program Problems A program crashes SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you to solve the problem A program stops responding END THE PROGRAM 1 Simultaneously press l
48. N AGP card clip N slot connector back of computer 6 To replace the AGP card gently press it down into the slot connector until it clicks into place Press the card clip lever while inserting the card into the slot connector 80 Adding Parts AGP card card clip AGP card clip Ys slot connector back of computer Adding a Second Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 Your computer includes one hard drive To add a second hard drive 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Unpack the drive and prepare it for installation See the drive documentation to ensure that the drive is set up for your computer 5 Open the computer cover see page 67 Adding Parts 81 www dell com support dell com K 82 HINT Two sets of rails are attached to the inside of the computer cover Use the two longer rails on 5 25 inch drives Use the shorter rails for 3 5 inch drives Rails for a second hard drive are attached inside the hard drive bay Adding
49. NS Full Cover AMF 9P915am0 ps Inside Blank Or Full Cover EMF 9P915em0 ps Or Full Cover APCC 9P915ap0 ps Or Full Cover CCC 9P915cc0 ps Or Full Cover BCC 9P915bp0 ps Title Page 9P915tp0 ps Includes Copyright TOC 9P915tcO ps 3 8 Safety 9P915si0 ps 9 14 9P915c10 ps 15 20 Ch2 9P915c20 ps 21 60 9P915c30 ps 61 90 9P915c40 ps 91 144 9P915ix0 ps 145 148 Add blank pages needed to complete signatures Any document 3 pages or more please add blank pages at the end of book to equal mul tiples of 4 8 16 or 32 Each new language begins on an odd numbered page and ends on an even numbered page If this document contains Hebrew add blank pages at the end of the Hebrew document This would resemble the beginning of the document sec tions for all other languages Keep in mind that Hebrew documents are read from RIGHT to LEFT Any blank pages will follow the last page of the Hebrew document Please refer to the Supplier Tool Kit This document requires front and back Multilanguage covers Please use the most current template to create these covers Dell Confidential
50. THAT THE PRINTER IS TURNED ON Seethe documentation supplied with the printer K HINT If you need technical assistance for your printer call the printer s manufacturer see the documentation that came with the printer for the correct phone number Dell does not cover the printer s warranty Solving Problems 29 www dell com support dell com VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Printers and O ther H ardware 4 Click View installed printers or fax printers If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is LPT 1 Printer Port W indows M e and W indows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the D etails tab in W indows Me and the Ports tab in W indows 2000 Ensure that the Print to the following port s setting is LPT 1 Printer Port TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE PRINTER DRIVER Seepage 18 CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 If you cannot print to a USB printer VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as des
51. TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to Dell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Total Satisfaction Return Policy U S Only If you are an end user customer who bought new products directly from a Dell company y
52. Tech For portable and desktop computers toll free 1 800 247 9362 D ell Home and Small Business Group For portable and desktop computers Customer Technical Support Return M aterial toll free 1 800 624 9896 Authorization Numbers Customer Technical Support Home sales toll free 1 877 576 3355 purchased via www dell com Customer Service Credit Return Authorization toll free 1 800 624 9897 N umbers N ational Accounts C omputers purchased by established Dell national accounts have your account number handy or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 M aterial Authorization Numbers Public Americas C omputers purchased by governmental agencies local state or federal medical institutions or educational institutions Customer Service and Technical Support Return toll free 1 800 234 1490 M aterial Authorization Numbers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Support toll free 1 800 433 9005 Sales C atalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechF ax toll free 1 800 950 1329 D ell Services for the D eaf H ard of H earing or toll free 1 877 DELLTTY Speech I mpaired 1 877 335 5889 Switchboard 512 338 4400 DellNet Technical Support toll free 1 877 D ellnet 1 877 335 5638 General Support 1 877 673 3355 General Support
53. UBWOOFER Seepage 28 If you cannot play a DVD movie ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP click the Start button and then click M y C omputer In Windows M e and W indows 2000 double click the M y C omputer icon on the W indows desktop If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective CLEAN THE DISC Seethe Tell M eH ow help file for instructions If the CD RW drive stops writing TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD RW DISC Seethe Tell M eHow help file or search for the keyword standby In the Help and Support Center in W indows XP and Windows Me Help in W indows 2000 To access help files see page 24 CHANGE THE WRITE SPEED TO A SLOWER RATE TheCD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Closing all programs before writing to the CD RW may also alleviate the problem If you have a hard drive problem RUN SCANDISK W indows XP and W indows 2000 1 In Windows XP click the Start button and then click M y C omputer In Windows 2000 double click the M y C omputer icon on the W indows desktop 2 Right click on the drive letter local disk that you want to scan for er
54. Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows XP you must disable any virus protection software installed on your computer before you reinstall Windows XP Insert the O perating System CD into the CD or DVD drive Close any program or utility that may start to run after you insert the CD into the drive K HINT The CD that you need to place in your CD or DVD drive is titled Operating System Solving Problems 53 www dell com support dell com 54 Solving Problems 10 11 12 Turn off the computer see page 20 and then turn the computer on again W hen the blue Dell logo appears press lt F 12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop T hen shut down the computer and try again Use the arrow keys to select the CD ROM option and then press lt Enter gt W hen the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now Read the information in the License Agreement window and then press lt F8 gt on your keyboard to agree with the license information If your computer already has W indows
55. XTENSION CABLE IF USED If you areusinga video extension cable and removing the cable solves the problem the cable is defective TEST THE MONITOR If another monitor is available connect it to the computer CHECK THE BACK PANEL LIGHTS If all four lights below the serial connector are not green call Dell for technical assistance see page 102 CHECK THE POWER PROPERTIES Seethe Tell M eHow help file or search for the keyword standby in the Help and Support C enter in W indows XP and W indows M e Help in W indows 2000 To access help files see page 24 If the screen is difficult to read ADJ UST THE CONTRAST AND BRIGHTNESS Seethe documentation that came with your monitor for instructions on adjusting the contrast and brightness MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 2 ft 60 cm away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality DEGAUSS DEMAGNETIZE THE MONITOR See the documentation that came with your monitor RUN THE MONITOR SELF TEST Seethe documentation that came with your monitor RESTORE THE RECOM
56. Your original memory modules must be installed as a pair in either connectors RIMM 1 and RIMM 2 or RIMM 3 and RIMM 4 Do not pair one original memory module with one new memory module in connectors RIMM1 and RIMM 2 or RIMM3 and RIMM 4 Otherwise your computer may not start properly RDRAM technology requires that all memory connectors have either a memory module or a continuity module installed Memory modules and continuity modules are easily identified memory modules have a metal cover on one side of the module and continuity modules do not metal cover memory module continuity module M emory modules are the actual components that provide memory for the microprocessor continuity modules are used only to complete the memory circuit if memory modules are not installed in all of the memory connectors Another RD RAM requirement is that memory modules must be installed in pairs of matched memory size This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory you must remove the two continuity modules and replace them with two 64 MB memory modules The only two valid memory configurations are e A pair of matched memory modules installed in connectors RIMM 1 and RIM M 2 with continuity modules installed in connectors RIM M 3 and RIMM 4 or e A pair of matched memory modules installed in connectors RIM M 1 and RIM M 2 and another matched pair installed in connec
57. a Re a 22 Accessing Help Files a a aaa 0 0000004 24 Power Problems aaua a 25 Contents 3 Start Up Error Messages 2 0000 eee Video and Monitor Problems 0 If the screen is blank weds ase SR Oe we hid Sete es as GLE If the screen is difficult to read 08 Sound and Speaker Problems 02 Printer Problems So ute dw ok Gr ee oe a Gey ek ee If you cannot print to a parallel port printer If you cannot print to a USB printer Scanner Problems aaa aa eee eee Modem Problems aa aaa a MOUSE Problems ei saei ae os a a a eae HSS Keyboard Problems a Drive Problems 4 9 Aad Go a If you cannot save a file to a floppy disk If you cannot play a music CD or install a program MOMA CD pt aor gerah er ie eR alk amp aoe ew If you cannot playaDVDmovie If the CD RW drive stops writing oa aa aaa aa If you have a hard drive problem aaa aaa Network Problems aaa aa a Microsoft Windows ErrorMessages General Program Problems A programcrashes 2 aa a A program stops responding A program error causes the system to lock up A solid blue screen appears 04 A program is designed for an earlier Windows operating system o a a a Contents Internet Connection Problems 04 42 If
58. able to the drive Wee cable K HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure the jumper setting on the new device is set for cable select see the documentation that came with the drive for information Adding Parts 89 www dell com support dell com 90 Adding Parts 14 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 15 Install any drivers required for the drive as described in the documentation that came with the drive Closing the Computer Cover 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Pivot the cover down and ensure that the release buttons click into place NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 4 Connect your computer and devices to their electrical outlets and turn them on SECTION 4 Appendix fee es ee Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Info
59. al environments Information Technology Equipment ITE including peripherals expansion cards printers input output 1 0 devices monitors and so on that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system A Notice About Shielded Signal C ables U se only shielded cables for connecting peripherals to any D ell device to reduce the possibility of interference with radio communications services U sing shielded cables ensures that you maintain the appropriate EMC classification for the intended environment For parallel printers a cable is available from D ell If you prefer you can order a cable from D ell on the World Wide Web at accessories us dell com sna category asp category_ id 4117 M ost Dell computer systems are classified for Class B environments H owever the inclusion of certain options can change the rating of some configurations to Class A To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EM C EM or product safety information NOM Information Mexico Only T he following information is provided on the device s described in this document in compliance with the requirements of the official M exican standards NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Comp
60. and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Appendix 129 www dell com support dell com 130 Appendix Limited Warranty Coverage During Year One D uring the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request limited warranty service you must contact D ell s Customer Technical Support within the limited warranty period See Contacting Dell in your user documentation to find the appropriate contact information for obtaining customer assistance If limited warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from r
61. bsite wwwdell com br Customer Technical Support Penang M alaysia Customer Service Penang M alaysia Transaction Sales Penang M alaysia Area Codes Local Numbers and Toll Free Numbers 01 795 67602 01 795 67605 01 795 67603 0660 8056 01 795 67604 0660 8779 01 491 040 1 800 534 3066 02 481 92 88 02 481 91 19 toll free 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00 1 800 342 0671 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 604 633 4966 604 633 4949 604 633 4955 Appendix 103 www dell com support dell com Country City International Access Code Country Code City Code C anada North York Ontario International Access C ode 011 C ayman Islands C hile Santiago Country Code 56 City Code 2 C hina Xiamen Country Code 86 City Code 592 C olombia C osta Rica 104 Appendix Department Name or Service Area Website and E Mail Address Automated Order Status System AutoTech Automated technical support Customer C are From outside Toronto Customer Care From within Toronto Customer Technical Support Sales Direct sales from outside Toronto Sales Direct sales from within Toronto Sales Federal government education and medical Sales M ajor accounts TechF ax General Support Sales Customer Support and Technical Support Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Bu
62. ck C reate click Next in Windows M e 6 Click OK click Close in Windows M e Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using Device Driver Rollback see page 46 If that is unsuccessful then use System Restore NOTICE Before restoring the computer to an earlier time save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Programs in Windows M e gt Accessories gt System Tools and then click System Restore 2 Besure Restore my computer to an earlier time is selected and then click Next 3 Click a calendar date to which you want to restore your computer T he Select a Restore Point C hoose a Restore Point in W indows M e screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you want to use NOTICE Save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 5 Click Next click OK in Windows M e
63. cribed on page 17 ENSURE THAT THE PRINTER IS TURNED ON Seethe documentation supplied with the printer 30 Solving Problems VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Printers and O ther H ardware 4 Click View installed printers or fax printers If the printer is listed right click the printer name 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is USB W indows M e and Windows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the Details tab in W indows M e and the Ports tab in W indows 2000 Ensure that the Print to the following port s setting is USB TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE PRINTER DRIVER Seepage 18 CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Scanner Problems K HINT If you need technical assistance for your scanner call the scanner s manufacturer see the documentation that came with the CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner scanner
64. d of the connector Press firmly on the ends of the module until it snaps into place If you Insert the module correctly the securing clips snap into the cutouts at each end of the module 9 Close the computer cover see page 90 10 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Adding Parts 79 www dell com support dell com 11 Right click the M y C omputer icon and then click Properties 12 Click the General tab 13 To verify that the memory is installed correctly check the amount of memory RAM listed Replacing the AGP Card A CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 67 5 Press the card clip lever on the side of the AGP card to release the card from the slot connector and remove the card AGP card card clip N L lever S
65. d your obligation to pay for replacement parts if you do not return the replaced parts to Dell will be in accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures General Provisions THISLIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE ORJURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
66. dows 2000 To access help files see page 24 Start Up Error Messages OPERATING SYSTEM NOT FOUND Call Dell for technical assistance see page 102 Solving Problems 25 www dell com support dell com K HINT See the 26 documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor Solving Problems INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Thereisa floppy disk in the floppy drive Remove the floppy disk and restart the computer Video and Monitor Problems If the screen is blank CHECK THE VIDEO CABLE CONNECTION Check for bent pins most video cable connectors have missing pins but not bent pins Ensure that the video cable is connected as shown on the START HERE sheet for your computer PRESS THE MONITOR POWER BUTTON BesSurethat you firmly pressed the monitor power button CHECK THE POWER LIGHT When the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE COMPUTER AND MONITOR POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO E
67. e UK Customer Care dial number within UK only Corporate C ustomer C are Ireland Sales UK Sales dial number within UK only SalesF ax Fax Switchboard W ebsite support euro dell com E mail dell_direct_support dell com Area Codes Local Numbers and Toll Free Numbers 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 1 800 999 0136 toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108 1600 33 8045 1600 33 8044 1850 543 543 0870 908 0800 01 204 4095 01 204 4444 0870 906 0010 01 204 4003 01 204 4444 0870 907 4000 01 204 0144 01 204 5960 01 204 4444 Appendix 107 www dell com support dell com Country City International Access Code Country Code City Code Italy M ilan International Access C ode 00 Country Code 39 City Code 02 Jamaica 108 Appendix Department Name or Service Area Website and E Mail Address H ome and Small Business Technical Support Customer Care Fax Switchboard W ebsite support euro dell com E mail support euro dell com it it zdell C orporate Technical Support Customer Care Fax Switchboard W ebsite support euro dell com E mail support euro dell com it it emaildell General Support Area Codes Local Numbers and Toll Free Numbers 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02
68. e 50 to attempt to return your operating system to its previous operating state before the new device driver installation 1 Click the Start button and then right click M y C omputer 2 Click Properties 3 Click the H ardware tab and then click D evice M anager In the Device M anager window right click the device for which the new driver was installed and then click Properties Click the D rivers tab Click Roll Back D river Resolving Software and Hardware Incompatibilities W indows XP W indows M e and W indows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured Windows XP To check for conflicts on a computer running W indows XP Ee jW N e Click the Start button and then click C ontrol Panel Click Performance and M aintenance and then click System Click the H ardware tab and then click the D evice M anager button In the Device M anager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or ared x if the device has been disabled D ouble click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices D ouble click the malfunctioning device type in the D evice M anager list D ouble click
69. e DY HO DATE SYR Diskette Drive A 3 5 inch 1 44 MB Primary Drive 0 Primary Drive 1 Secondary Drive oO Secondary Drive 1 Boot Sequence System Memory AGP Aperture CPO Information Integrated Dewices Legacy Select Options Enter gt PCI IRQ Assignments Enter gt IRQ Reservations Enter gt System Security Enter gt Keyboard MumLock Beport Keyhoard Errors Auta Power On Remote Wake Up AC Power Recovery Fast Boot Suspend Mode System Event Log sset Tag Viewing Settings 1 Turn on or restart your computer 2 When the blue Dell logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft Windows desktop Then shut down your computer and try again Appendix 97 www dell com support dell com 98 Appendix System Setup Program Screens T he system setup program screens display the current configuration information for your computer Information on the screen is divided into five areas e Title The area at the top of all system setup screens that displays your computer s model number e Computer data Two boxes below the title that display the system processor L2 cache service tag and the version number of the BIOS e Options A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to
70. e parallel connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches 2 parallel connector A on computer 18 screws 2 N parallel connector on printer A parallel printer clips 2 WA cable aS a X M r4 Q notches 2 3 Turn on the printer and then turn on the computer If the Add New H ardware Wizard window appears click C ancel 4 Install the printer driver if necessary see Installing the Printer D river on this page USB Printer Follow the instructions that came with the USB printer to connect it to the computer If no information is provided then follow the Instructions in this section Install the printer driver if necessary see the following section K HINT You can connect USB devices while the 2 Attach the USB printer cable to the USB connector on the computer computer is turned on and the printer The USB connectors only fit one way SettingUp 17 www dell com support dell com K 18 HINT Your computer has two USB connectors on USB 1 1 connector the back panel and two ye on computer USB connectors Inside the ll door on the front panel l see page 63 A USB printer SD cable USB connector RC on printer g S Ag g Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers If no was information was provided with the
71. e procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Unpack the drive and prepare it for installation See the documentation that came with the drive to ensure that the drive is set up for your computer 5 Remove the two short green plastic rails from the inside of the computer cover T hese rails are not attached to the computer cover with screws To remove the rails gently ease the rails up and out 6 Attach the rails to the drive using the two screws supplied with the drive Ensure that the rail tabs are positioned at the back of the drive 7 Open the computer cover see page 67 8 Toremovethe front panel insert carefully press the panel out from the inside of the computer K HINT Drives sold by Dell come with their own operating software and documentation After you install a drive refer to the documentation that came with the drive for instructions on installing and using the drive software Adding Parts 85 www dell com support dell com securing tabs 4
72. epaired products D ell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products If Dell repairs or replaces a product its limited warranty term is not extended Limited Warranty Coverage During Years Two Three and Four D uring the second third and fourth years of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have D ell ship the replacement part D ell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The limited warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts when the replaced part is not returned to Dell The process for returning replaced parts an
73. er 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE SETTINGS Windows XP 1 Click the Start button click C ontrol Panel and then click Printers and O ther H ardware 2 Click M ouse Try adjusting the settings Windows M e and Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the M ouse icon Try adjusting the settings IF A WIRELESS DEVICE BEGINS TO OPERATE IMPROPERLY AND A USB DEVICE IS CONNECTED TO A FRONT PANEL USB CONNECTOR RECONNECT THE USB DEVICE TO THE FRONT PANEL USB CONNECTOR Any USB device s connected to the front panel USB connector s can cause interference with a wireless device CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Keyboard Problems CONNECT A USB KEYBOARD ONLY TO THE USB CONNECTORS ON THE BACK OF THE COMPUTER _ TheUSB connectors on the front of the computer are intended only for devices such as digital cameras and gaming joysticks Connecting a USB keyboard to the front of the computer may cause erratic operation and an error message may appear when the computer is turned on or restarted RECONNECT THE KEYBOARD CABLE Shut down the computer see page 20 reconnect the keyboard cable as shown on the START HERE sheet for your computer and then restart the comput
74. er Solving Problems 35 www dell com support dell com 36 Solving Problems IF A WIRELESS DEVICE BEGINS TO OPERATE IMPROPERLY AND A USB DEVICE IS CONNECTED TO A FRONT PANEL USB CONNECTOR RECONNECT THE USB DEVICE TO THE FRONT PANEL USB CONNECTOR Any USB device s connected to the front panel USB connector s can cause interference with a wireless device CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Drive Problems If you cannot save a file to a floppy disk ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP click the Start button and then click M y C omputer In Windows Me and W indows 2000 double click the M y C omputer icon on the W indows desktop If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibility that the original floppy disk is defective CANNOT SAVE FILES TO A FLOPPY DISK Ensure that the floppy disk Is not full or write protected locked See the following illustration back of floppy disk write protected l not write 1 protected If you cannot play a music CD or install a program from a CD K HINT High speed CD drive vibration is normal ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP and may cause noise This click the Start
75. f its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever This G uarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with D ell and or any other seller D ell World Trade LP One Dell Way Round Rock T X 78682 USA D ell C omputadores do Brasil Ltda C NPJ No 72 381 189 0001 10 D ell Commercial do Brasil Ltda C NPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 92990 000 Eldorado do Sul RS Brasil D ell Computer de C hile Ltda Coyancura 2283 Piso 3 Of 302 Providencia Santiago Chile Appendix 143 www dell com support dell com 144 Appendix D ell C omputer de C olombia C orporation Carrera 7 115 33 Oficina 603 Bogota Colombia D ell Computer de M exico SA de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M exico D F Index A AGP card 80 audio Seesound B battery disposal 100 replacing 99 BIOS 96 C cards adding 71 AGP 80 connectors 70 removing 73 CD drive fixing problems 37 CD RW drive fixing problems 38 computer back view 62 closing cover 90 crashes 41 error messages 25 front door 63 front view 62 computer continued internal parts 68 Opening cover 67 specifications 92 turning off 20 conflicts
76. f the computer see page 20 and then turn the computer on again K HINT The CD that you need to place in your CD or DVD drive is titled Operating System Solving Problems 55 www dell com support dell com 56 Solving Problems 10 11 12 13 14 15 16 W hen the blue Dell logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop Then shut down the computer and try again Use the arrow keys to select the CD ROM option and then press lt Enter gt Select Start Windows Setup from CD ROM and then press lt Enter gt Press lt Enter gt again Select C ontinue Setup and replace your current operating system and then press lt Enter gt Press lt Enter gt again ScanD isk automatically starts and checks your hard drive Click Next in the Welcome to Windows M e window Select the directory in which W indows resides If C WINDO WS recommended is displayed select it and then click Next If C AWIN D O WS 000 recommended is displayed click O ther change c WINDOWS 000 to C WINDOws and then click Next Ensure that Typical is selected and then click Next Specify a computer name workgroup and computer description If desired and then click Next Select a country in the C ountry Region window and then click Next Specify a time zone in the E stablish Time Z one window a
77. front panel insert securing tab drive bay cover panel _ front panel insert _ 9 Gently slide the drive into the bay until you hear a click 86 Adding Parts 10 Connect a power cable to the drive 11 Seethe documentation that came with the drive for instructions on connecting a drive cable to the drive and system board K HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure the jumper setting on the new device is set for cable select drive cable see the documentation that came with the drive for information 12 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 13 See the documentation that came with the drive for instructions on installing any software required for drive operation 3 5 Inch Devices A CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your
78. he modem and network cards that might be installed in your computer For information on other drivers on computers running W indows XP click the Start button click Help and Support click User and system guides and then click D evice guides C lick the appropriate guide from the list For information on other drivers on computers running W indows 2000 click the Start button point to Programs gt User s Guides and click the appropriate guide from the list Sometimes you can fix a device problem by reinstalling its driver 1 From the W indows desktop insert the D ell Dimension R esourceC D into the CD or DVD drive If this is your first time to use the R esourceC D go to step 2 If not go to step 5 2 When the ResourceC D Installation program starts follow the prompts on the screen 3 When the InstallShield Wizard C omplete window appears remove the ResourceC D and click Finish to restart the computer 4 When you see the W indows desktop reinsert the R esourceC D into the CD or DVD drive Solving Problems 45 www dell com support dell com 46 HINT The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase If you installed any additional hardware those drivers may not be displayed by the ResourceCD f those drivers are not displayed exit the ResourceCD program and refer to the documentation and drivers that came with that product Solving Problems 5 At
79. hipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
80. ization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended THISLIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE ORJURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND
81. l radiators such as digital devices including computer systems contribute to the electromagnetic environment Appendix 117 www dell com support dell com 118 Appendix Electromagnetic C ompatibility EMC isthe ability of items of electronic equipment to function properly together in the electronic environment W hile this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Movethe computer away from the receiver e Plugthecomputer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions D ell computer systems are designed tested and classified for their intended electromagnetic environment T hese electromagnetic environment classifications generally refer to the following harmonized definitions e Class A Is typically for business or industrial environments e Class B is typically for residenti
82. l waiting dial is checked and then select the proper code according to the information in your telephone directory 5 Click Apply and then click OK 6 Close the M odems Properties window 7 Close the C ontrol Panel W indows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Phone and M odems O ptions icon 3 In the Locations window select the location for which you want to disable call waiting and then click E dit 4 Ensure that To disable call waiting dial is checked and then select the proper code according to the information in your telephone directory 5 Click Apply and then click OK 6 Close the Phone and M odems O ptions window 7 Close the C ontrol Panel BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe Solving Problems 43 www dell com support dell com 44 Solving Problems E Mail Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Withthe Outlook Express e mail program open click File If Work O ffline has a check next to it click the check to remove it and connect to the Internet Resolving Other Technical Problems GO TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions See D ell Technical Support Policy on page 101 for a description of the hardware and software support provided by Dell E MA
83. lting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfunction including peripherals and software used Otherwise D ell may refuse the guarantee claim Upon diagnosis of a warranted defect Dell will make arrangements and pay for ground freight and insurance to and from Dell s repair replacement center The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell Limitation and Statutory Rights D ell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against Dell or any of its affiliates and neither Dell nor any o
84. m vibration Operating Storage Maximum shock Operating Storage 250 W 534 BT U fully loaded computer without monitor 90 to 135 V at 60 Hz 180 to 265 V at 50 Hz 100 V at 50 to 60 Hz for Japanese computers 3 V CR2032 coin cell 42 5 x 18 1 x 44 7 cm 16 7 x 7 13 x 17 6 inches 12 7 kg 28 Ib 10 to 35 C 50 to 95 F 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 G at 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec Appendix 95 www dell com support dell com 96 Appendix Environmental continued Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 670 m 50 to 35 000 ft 3 At 35 C 95 F the maximum Operating altitude is 914 m 3000 ft Standard Settings T he system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main screen of the program Bell Computer Corporation twer dell_com Dimension 700 Intel Pentium 4 Processor ann GHz BIOS Version xxx Level 2 Cache ann EB Integrated Service Tag NANNNN System Time 00 00 00 System Dat
85. mper plug 6 Close the computer cover see page 90 plug your computer into an electrical outlet and turn on the computer This process erases the existing password s 7 Shut down the computer see page 20 8 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 9 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 10 Open the computer cover see page 67 11 Reinstall the PSW D jumper plug on pins 2 and 3 pin 1 is marked on the system board 12 Close the computer cover see page 90 plug your computer into an electrical outlet and turn on the computer Turning on your computer with the PSW D jumper installed reenables the password feature Replacing the Battery A coin cell battery maintains computer configuration date and time information T he battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery Appendix 99 www dell com support dell com 100 Appendix J CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions
86. nal Access Code 011 Country Code 48 City Code 22 Portugal International Access C ode 00 Country Code 35 Puerto Rico 112 Appendix Department Name or Service Area Website and E Mail Address Technical Support Relational Customer C are Home Small Business C ustomer C are Switchboard Fax Switchboard W ebsite support euro dell com E mail Support Portable Computers nor_nbk_support dell com E mail Support Desktop Computers nor_support dell com E mail Support Servers Nordic_server_support dell com General Support General Support Customer Service Phone Customer Care Sales Customer Service Fax Reception D esk Fax Switchboard W ebsite support euro dell com E mail pl_ support dell com Technical Support Customer Care Sales Fax E mail support euro dell com es es emaildell General Support Area Codes Local Numbers and Toll Free Numbers 671 16882 67117514 23162298 671 16800 671 16865 001 800 507 0962 0800 50 669 57 95 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999 800 834 077 800 300 415 or 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 121 424 01 12 1 800 805 7545 Country City International Access Code Country Code City Code St Lucia Singapore Singapore International Access C ode 005 Country Code 65 South Africa J ohannesburg International Access C ode 09 091 Country Code 27 City Code
87. nd then click Next Click Finish Windows Setup installs necessary files and then restarts the computer Select Boot From H ard Drive and then press lt Enter gt 17 18 19 20 21 22 23 24 25 26 In the User Information window type your name and if applicable company name and then click Next The Name field must be completed the C ompany Name field is optional The License Agreement window appears Click accept the Agreement and then click Next Type the W indows product key in the fields provided and then click N ext The product key is the bar code number found on the M icrosoft W indows label which is located behind the front panel connector door as shown on the START HERE sheet for your computer Click Finish Windows Setup installs additional files and then restarts the computer Select Boot From H ard D rive and then press lt Enter gt Windows Setup installs additional files and then restarts the computer Select Boot From H ard Drive and then press lt Enter gt Enter a password in the E nter N etwork Password window if desired and then click N ext Remove the O perating System CD from the CD or DVD drive Enter the system setup program as directed by a D ell technical support representative In the system setup program Boot menu change the boot sequence back to the original boot sequence T hen exit the system setup program Reinstalling Windows 2000 NOT
88. ngth try a shorter one VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Windows XP 1 Click the Start button and then click C ontrol Panel 2 Click Printers and O ther H ardware 3 Click Phone and M odem Options 4 Click the M odems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query M odem to verify that the modem is communicating with W indows If all commands receive responses the modem is operating properly Windows Me 1 Click the Start button point to Settings and click C ontrol Panel 2 In the C ontrol Panel double click Modems If there are multiple entries for the same modem or modems listed that are not installed delete the entries and restart the computer 3 Click the D iagnostics tab 4 Click the COM port for your modem 5 Click M ore Info to verify that the modem is communicating with W indows If all commands receive responses the modem is operating properly W indows 2000 1 Click the Start button point to Settings and click C ontrol Panel 2 In the C ontrol Panel double click Phone and M odem O ptions If there are multiple entries for the same modem or modems listed that are not installed delete the entries and restart the computer 3 Click the M odems tab 4 Click the COM port for your modem 5 Click the Properties button 6 Click the D iagnostics tab to verify that the modem is communicating with Windows If all commands receive res
89. nical Support 08 590 05 199 International Access Code 00 Relational Customer Care 08 590 05 642 Country Code 46 Home Small Business C ustomer C are 08 587 70 527 City Code 8 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 W ebsite support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Switzerland G eneva Technical Support H ome and Small Business 0844 811 411 International Access Code 00 Technical Support C orporate 0844 822 844 Country Code 41 Customer C are Home and Small Business 0848 802 202 City Code 22 Customer C are Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 0101 W ebsite support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell Taiwan Technical Support toll free 0080 60 1255 toll free 0080 60 1256 toll free 0080 651 228 International Access Code 002 Technical Support Servers Country C ode 886 Transaction Sales or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand Technical Support toll free 0880 060 07 International Access Code 001 Customer Service Penang M alaysia 604 633 4949 Country C ode 66 Sales toll free 0880 060 09 114 Appendix Country City International Access Code Count
90. nitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the following ergonomic guidelines when setting up and using your computer Position your computer so that the monitor and keyboard are directly in front of you as you work Special shelves are available from D ell and other sources to help you correctly position your keyboard Set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes M ake sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen Use a chair that provides good lower back support Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or mouse Always leave space to rest your hands while using the keyboard or mouse Let your upper arms hang naturally at your sides Sit erect with your feet resting on the floor and your thighs level W hen sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use a footrest if necessary to maintain proper posture Vary your work activities Try to organize y
91. nnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 67 To raise the securing lever press the tab until it is free from the latch and then lift the lever Insert the card into the connector K HINT The AGP card is removed from the following two illustrations to provide a better view of the inside of your computer Adding Parts 71 www dell com support dell com card bracket securing lever back of computer 7 Ensure that the card is fully seated in the connector not fully seated fully seated Pa lt N A AS X bracket caught Por outside of slot bracket within slot Cp back of computer 72 Adding Parts 10 11 12 Lower the plastic securing lever Connect any cables that should be attached to the card See the documentation that came with the card for information about the card cable connections Close the computer cover see page 90 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer Install any drivers required for the card as described in the documenta
92. not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system Is shipped from Dell accessories or parts added to a Dell system through D ell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting Dell on page 102 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the s
93. nts to other locations will be made freight collect Dell will includea prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you T he warranty term for a replacement part is the remainder of the limited warranty term You will pay D ell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance with Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures Appendix 139 www dell com support dell com 140 Appendix General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED
94. o Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Appendix 125 www dell com support dell com 126 Appendix Three Year Limited Warranty U S Only Dell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is three years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problem
95. ot bar slots view slots 2 pivot bar slots 2 pivot bar hinge arms in horizontal mh Bae A NOTICE Using excessive force to pull the hinge arms into place may damage the arms or the front panel 7 Pull the arms toward you until they snap into place If the hinge arms don t snap back into place on the first attempt slightly reposition the arms and try again 8 After the hinge arms clip into place lower and raise the arms two or three times to properly seat them 9 Reattach the front panel insert 66 Adding Parts 10 Reconnect the power cable to your computer 11 Reattach the front door as described on page 64 Opening the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Shut down the computer see page 20 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board NOTICE Ensure that there is sufficient space to support the open cover at least 30 cm 1 ft of desk top
96. ou may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from a Dell company you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price In either case the refund or credit will not include any shipping and handling charges shown on your invoice If you are an organization that bought the products under a written agreement with Dell the agreement may contain different terms for the return of products than specified by this policy To return products you must contact D ell Customer Service to receive a Credit Return Authorization Number See C ontacting D ell on page 102 to find the appropriate contact information for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for refund or credit only if the sealed package containing the floppy disk s or CD s is unopened Returned products must be in as new condition and all of the manuals floppy disk s C D s power cables and other items included with a product must be
97. our work so that you do not have to type for extended periods of time W hen you stop typing try to do things that use both hands Safety Instructions 11 www dell com support dell com 12 Safety Instructions monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of user monitor stand optional arms at desk level feet flat on the floor r When Working Inside Your Computer Before you open the computer cover perform the following steps in the sequence indicated A N CAUTION Do not attempt to service the computer yourself except as explained in this guide and elsewhere in Dell documentation Always follow installation and service instructions closely 1 Turn off the computer see page 20 2 Turn off all devices 3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer W hile you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components 4 Disconnect any devices connected to the computer including the monitor from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 5 Disconnect the power cable to your computer and then press the power button to ground the system board In addition take no
98. parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is two years beginning on the date of invoice as further described in the following section Damage due to shipping the products to you is covered under this warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system Is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered
99. ponses the modem Is operating properly Solving Problems 33 www dell com support dell com 34 Solving Problems BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Mouse Problems CONNECT A USB MOUSE ONLY TO THE USB CONNECTORS ON THE BACK OF THE COMPUTER _ TheUSB connectors on the front of the computer are intended only for devices such as digital cameras and gaming joysticks Connecting aUSB mouse to the front of the computer may cause erratic operation and an error message may appear when the computer is turned on or restarted IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Press lt Ctrl gt lt Esc gt to display the Start menu 2 In Windows XP type u and then type u again In Windows M e and W indows 2000 use the keyboard arrow keys to highlight Shut D own and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the START HERE sheet for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE Ifthe mouse is connected after the power is turned on the mouse will appear to be nonfunctional To make the mouse function properly 1 W hile your computer is on remove the power cable from the back of the comput
100. prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment Dell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in C anada where applicable Shipme
101. provided with 20 Windows XP HINT If you are having difficulty turning off your computer see General Program Problems on page 41 Setting Up Click the Start button point to All Programs gt Accessories gt C ommunications and then click Network Setup Wizard On the welcome screen click Next Click checklist for creating a network Complete the checklist and required preparations and then return to the Network Setup W izard Follow the instructions on the screen Turning Off the Computer NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button Windows XP 1 2 3 Save and close any open files and exit any open programs Click the Start button and then click Turn off C omputer Click Turn off The computer automatically turns off after the shutdown process finishes Turn off your monitor and any other devices connected to power Windows Me and Windows 2000 Save and exit any programs and files you have open Click the Start button and then click Shut D own Click the pull down menu under What do you want the computer to do Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes Turn off your monitor and any other devices connected to power SECTION 2 Solving Problems Finding Solutions Accessing Help Files Power Problems Start Up Error M e
102. r connecting 16 fixing problems 29 reinstalling driver 18 setting up 16 troubleshooting 29 programs fixing problems 41 R RAM See memory reinstalling drivers 44 W indows 2000 57 Windows Me 55 W indows XP 53 ResourceC D 44 return policy 141 S safety instructions 9 ScanD isk 39 screen See monitor settings system setup program 96 shutdown 20 software fixing problems 41 reinstalling software 44 sound adjusting volume 28 fixing problems 28 speaker adjusting volume 28 fixing problems 28 specifications 92 system board 70 System Restore 50 53 system setup program 96 T technical assistance telephone numbers and addresses 102 warranty repair or credit 117 Tell Me How help file accessing 24 troubleshooting 22 turning off the computer 20 V video fixing problems 26 video memory connector 70 volume adjusting 28 W warranty information 120 W indows 2000 error messages 40 Help 24 printer 30 reinstalling 57 shutdown 20 Windows Me error messages 40 Help 24 printer 30 reinstalling 55 shutdown 20 Windows XP device driver rollback 46 error messages 40 Help 24 printer 30 reinstalling 53 shutdown 20 Index 147 148 Index DELL INFORMATION DEVELOPMENT Postscnpt Imaging and Printing Specifications ENGLISH LOCALIZATION Completed by Information Development Heavily outlined boxes completed by Agency DO
103. ranty Coverage During Year One D uring the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See C ontacting Dell on page 102 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Appendix 135 www dell com support dell com 136
104. reen and then press lt F8 gt to continue W hen the Windows 2000 Professional Setup screen appears use the arrow keys to select the W indows 2000 partition option that you want To continue press the key specified in the partition option that you chose W hen the Windows 2000 Professional Setup screen reappears use the arrow keys to select the type of filing system that you want W indows 2000 to use and then press lt Enter gt Press lt Enter gt again to restart your computer Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears W hen the Regional Settings screen appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software screen and then click Next 13 14 15 16 Type the W indows product key in the fields provided and then click N ext T he product key is the bar code number found on the M icrosoft W indows label which is located behind the front panel connector door as shown on the START HERE sheet for your computer W hen the C omputer Name and Administrator Password screen appears enter a name for your computer and a password if desired Then click Next Enter the date and time in the D ate and Time Settings screen and then click Next W indows 2000 now begins to Install its components and configure the computer W hen the C ompleting the Windows 2000 Setup Wizard screen appears remove the CD from
105. returned with it For customers who want to return for refund or credit only either applications software or an operating system that has been installed by Dell the whole system must be returned along with any media and documentation that may have been included in the original shipment www dell com support dell com 142 Appendix This Total Satisfaction Return Policy does not apply to Dell Software and Peripherals products which may be returned under Dell Software and Peripherals s then current return policy The Total Satisfaction Return Policy also does not apply to Dell EMC storage products One Year End User M anufacturer Guarantee Latin America and the Caribbean Only Guarantee Dell Computer C orporation D ell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year from the original purchase date Products for which proper claims are made will at Dell s option be repaired or replaced at Dell s expense Dell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions T his Guarantee does not apply to defects resu
106. rmation Limited Warranties and Return Policy www dell com support dell com 92 Appendix Specifications Microprocessor M icroprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width maximum AGP bus protocols PCI connectors Intel Pentium 4 design provides for future D ell supported upgrades A slower compatibility soeed can be set through the system setup program 8 KB first level 256 KB or 512 KB displayed in the system setup program pipelined burst eight way set associative write back SRAM Intel 850 or 850E eight 15 4 Mb 512 KB 400 or 533 M Hz data rate PCI and AGP PCI 33 MHz AGP 66 MHz one 172 pins 32 bits 4x 2x modes at 1 5 V four Expansion Bus continued PCI connector size PCI connector data width maximum Memory Architecture Memory connectors M emory capacities Minimum memory Maximum memory Memory type M emory speed BIOS address Drives Externally accessible Internally accessible Available devices Ports and Connectors Externally accessible Serial Parallel Video 120 pins 32 bits RDRAM four 64 128 256 and 512 M B non ECC orECC RDRAM 128 MB 2GB PC 800 non ECC or ECC 40 ns or faster F 8000h two 5 25 inch bays two 3 5
107. rors and then click Properties 3 Click the Tools tab 4 Under Error checking click C heck Now 5 Click Start Windows Me Click the Start button point to Programs gt Accessories gt System Tools and then click ScanD isk CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your computer CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER A green light indicates a 10 M bps network connection and an orange light indicates a 100 M bps network connection The light blinks amber when there is any network traffic If the light is dark try replacing the network cable RESTART THE COMPUTER Trytologon to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS Seepage 47 Solving Problems 39 www dell com support dell com 40 Solving Problems Microsoft Windows Error Messages X S NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAI
108. rt euro dell com fr fr emaildell C orporate Technical Support Customer Care Switchboard Sales Fax W ebsite support euro dell com E mail support euro dell com fr fr emaildell Area Codes Local Numbers and Toll Free Numbers 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 0155 947101 Country City International Access Code Country Code City Code G ermany Langen International Access C ode 00 Country Code 49 City Code 6103 Guatemala H ong Kong International Access C ode 001 Country Code 852 India Ireland C herrywood International Access C ode 16 Country Code 353 City Code 1 Department Name or Service Area Website and E Mail Address Technical Support Home Small Business C ustomer C are Global Segment Customer C are Preferred Accounts C ustomer Care Large Accounts C ustomer C are Public Accounts C ustomer C are Switchboard W ebsite support euro dell com E mail tech_support_central_ europe dell com General Support Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales Technical Support Sales Ireland Technical Support UK Technical Support dial number within UK only Home User Customer Care Small Business C ustomer C ar
109. ry Code City Code Trinidad Tobago U K Bracknell International Access C ode 00 Country Code 44 City Code 1344 Department Name or Service Area Website and E Mail Address General Support Technical Support C orporate Preferred Accounts PAD 1000 employees Technical Support Direct PAD and general Global Accounts Customer C are Home and Small Business C ustomer C are Corporate C ustomer C are Preferred Accounts 500 5000 employees Customer Care Central Government C ustomer C are Local Government amp Education Customer C are Health Customer C are Home and Small Business Sales C orporate Public Sector Sales W ebsite support euro dell com Customer C are W ebsite dell co uk Ica customerservices E mail dell direct_support dell com Area Codes Local Numbers and Toll Free Numbers 1 800 805 8035 0870 908 0500 0870 908 0800 01344 373 185 or 01344 373 186 0870 906 0010 0870 908 0500 01344 373 196 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 Appendix 115 www dell com support dell com Country City International Access Code Country Code City Code U S A Austin Texas International Access C ode 011 Country Code 1 US Virgin Islands Venezuela 116 Appendix Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Automated Order Status System toll free 1 800 433 9014 Auto
110. s Battery Disposal Your computer uses a lithium ion battery For instructions about replacing the lithium ion battery in your computer refer to the section about replacing the battery in your Dell computer documentation Do not dispose of the battery along with household waste C ontact your local waste disposal agency for the address of the nearest battery deposit site SECTION 1 etting Up setting Up Connecting a Printer Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only Turning Off the Computer www dell com support dell com 16 Setting Up Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as e Removing the packaging e Installing the toner or ink cartridge e Loading paper T hen follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Turn off the computer see page 20 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the parallel printer cable to th
111. s If Dell repairs or replaces a product its warranty term is not extended Appendix 123 www dell com support dell com 124 Appendix Limited Warranty Coverage During Year Two During the second year of this limited warranty Dell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations where applicable will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay D ell for reolacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to Dell will bein accordance wi
112. s caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system Is shipped from Dell accessories or parts added to a Dell system through D ell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One D uring the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See C ontacting Dell on page 102 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their
113. s hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is four years beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system Is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software
114. s shown in the figure Adding Parts 69 www dell com support dell com System Board CD drive connector front panel switch connector FNT PNL floppy drive IDE SEC page 84 connector FLOPPY hard drive connector battery socket IDE PRI page 81 main power connector password jumper De configuration memory module F jumper CLR CM IT AGP slot BATTERY page 99 connectors RIMM3 RIMM4 page 75 Ei connector aa A J 701 microprocessor fan O rT page 80 connector FAN2 Eea PCI card connectors PCI1 PCI4 page 71 memory module connectors RIMM1 RIMM2 page 75 microprocessor Aa connector J E21 system board power light PWR LED front panel audio cable connector zan FNT PNL AUD telephony voice modem connector TELE CD audio connector CD back of computer On computers with optional integrated audio 70 Adding Parts Adding Cards CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover The computer s card connectors allow you to install different types of devices such as modems network adapters and video cards 1 2 Shut down the computer see page 20 Turn off any attached devices and disco
115. siness Preferred Accounts Division Large Corporate Accounts North Large C orporate Accounts E ast Large Corporate Accounts South Large Corporate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 387 5759 416 758 2400 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 1 800 805 7541 toll free 1230 020 4823 toll free 800 858 2437 toll free 800 858 2333 toll free 800 858 2060 toll free 800 858 2222 toll free 800 858 2062 toll free 800 858 2999 toll free 800 858 2020 toll free 800 858 2355 toll free 800 858 2055 toll free 800 964108 toll free 800 907308 980 9 15 3978 0800 012 0435 Country City International Access Code Country Code City Code C zech Republic Prague International Access C ode 00 Country Code 420 City Code 2 D enmark C openhagen International Access C ode 00 Country Code 45 D ominican Republic EI Salvador Department Name or Service Area Website and E Mail Address Technical Support Customer Care Fax TechF ax Switchboard W ebsite support euro dell com E mail czech_dell dell com Technical Support Customer C are Relational Home Small Business C ustomer C are Switchboard Relational
116. space 4 Laythe computer on its side so that the arrow on the bottom of the computer points up 5 Open the cover a Facing the back of the computer press the release button on the right side of the computer with one hand while pulling up on the top of the cover with the other hand b Press the release button on the left side of the computer with one hand while pulling up on the top of the cover with the other hand c Hold the bottom of the computer with one hand and then pull open the cover with the other hand Adding Parts 6 7 www dell com support dell com K 68 release button rene O O se iS release button back of computer Looking Inside Your Computer HINT The AGP card is A A CAUTION Before you begin any of the procedures in this section removed from the follow the safety instructions listed in When Working Inside Your following illustration to Computer on page 12 provide a better view of the inside of your computer NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board Adding Parts computer cover D page 67 and drive cables page 90 page 84 power cables ae page 84 S page 81 Sa O system board page 70 filler brackets for empty card cage slots 4 page 71 and page 73 Depending on the types of drives installed in your computer the cover may not open as widely a
117. ss 1 300 65 55 33 International Access C ode 0011 Government and Business toll free 1 800 633 559 Country Code 61 Preferred Accounts Division PAD toll free 1 800 060 889 City Code 2 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 102 Appendix Country City International Access Code Country Code City Code Austria Vienna International Access C ode 900 Country Code 43 City Code 1 Barbados Belgium Brussels International Access C ode 00 Country Code 32 City Code 2 Bermuda Brazil International Access C ode 00 Country Code 55 City Code 51 Brunei Country Code 673 Department Name or Service Area Website and E Mail Address Home Small Business Sales Home Small Business Fax Home Small Business C ustomer C are Preferred Accounts C orporate C ustomer C are Home Small Business Technical Support Preferred Accounts C orporate Technical Support Switchboard W ebsite support euro dell com E mail tech_support_central_ europe dell com General Support Technical Support Customer Care Home Small Business Sales Corporate Sales Fax Switchboard W ebsite support euro dell com E mail tech_be dell com E mail for French Speaking C ustomers support euro dell com be fr emaildell General Support Customer Support Technical Support Tech Support Fax Customer C are Fax Sales W e
118. ssages Video and M onitor Problems Sound and Speaker Problems Printer Problems Scanner Problems M odem Problems M ouse Problems Keyboard Problems Drive Problems Network Problems Microsoft Windows Error M essages General Program Problems Internet Connection Problems E M ail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware ncompatibilities Using System Restore Reinstalling Windows XP Reinstalling Windows Me Reinstalling Windows 2000 Support dell com www dell com Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions START HERE oka K Press a key or move the YES Is the power light blinking O mouse See the Tell Me How help file for information on NO standby mode Did you hear more than one beep when you turned on the YES Get technical assistance from Dell See page 102 computer Are you seeing an error YES message before Windows See page 25 starts 22 Solving Problems with video or the monitor pag YES sound or the speakers See page 28 YES the printer See page 29 YES Seepage32 YES Rela YES the keyboard See page 35 YES the hard drive or a disk drive See page 36 YES the network adapter See page 39 YES See pase st YES Seepasedo YES Seepase st YES
119. stomer Service Penang M alaysia 604 633 4949 Fax 2194 6202 Switchboard 2194 6000 Appendix 109 www dell com support dell com Country City International Access Code Country Code City Code Latin America Luxembourg International Access C ode 00 Country Code 352 M acau Country Code 853 M alaysia Penang International Access C ode 00 Country Code 60 City Code 4 110 Appendix Department Name or Service Area Website and E Mail Address Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and C ustomer Service Austin Texas U S A Sales Austin Texas U S A SalesF ax Austin Texas U S A Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer C are Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium W ebsite support euro dell com E mail tech_be dell com Technical Support Customer Service Penang M alaysia Transaction Sales Technical Support Customer Service Transaction Sales Corporate Sales Area Codes Local Numbers and Toll Free Numbers 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 02 481 92 88 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll free 0800 582 604 633 4949 toll free 0800 581 toll free 1 800 888 298 0
120. t Ctrl gt lt Shift gt lt Esc gt 2 In Windows XP and W indows 2000 click the Task M anager button click the Applications tab and then select the program that is no longer responding In W indows Me just select the program that is no longer responding Click the End Task button A program error causes the system to lock up TURN THE COMPUTER OFF If your computer locks up and you are unable to get aresponse by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform a M icrosoft W indows shutdown A solid blue screen appears TURN THE COMPUTER OFF If your computer locks up and you are unable to get aresponse by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer T he solid blue screen appears because you were not able to perform a proper W indows shutdown You might lose data if you are unable to perform aM icrosoft W indows shutdown K HINT ScanDisk may run when you restart the computer Follow the instructions on the screen K HINT ScanDisk may run when you restart the computer Follow the instructions on the screen Solving Problems 41 www dell com support dell
121. te of these safety guidelines when appropriate e When you disconnect a cable pull on its connector not on the cable itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned e Handle components and cards with care Don t touch the components on acard Hold acard by its edges or by its metal bracket A N CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Protecting Against Electrostatic Discharge To prevent static damage discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer You can also take the following steps to prevent static damage e Donot remove items from their antistatic packing material until you are ready to install them in your computer J ust before unwrapping the antistatic packaging be sure to discharge static electricity from your body e When transporting a sensitive component first place it in an antistatic container or packaging Safety Instructions 13 www dell com support dell com 14 Safety Instruction
122. tes copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited April 2002 P N 9P915 Rev A00 Contents Safety Instructions 8 he oh eR i Bok ee eR wh wo 9 When Using YourComputer 9 Ergonomic Computing Habits 4 10 When Working Inside YourComputer 2 12 Protecting Against Electrostatic Discharge 13 Battery Disposal o asd wo amp wae Be eee ae a Be 14 1 Setting Up ConnectingaPrinter 000 0000 000 16 Parallel Printer lt 2 s ec ce Sed Coe Bae bw Hoke aed 16 USB PrN od a8 otk as me Ee at a ae ee ee Se 17 Installing the Printer Driver 2 0 0 0 0 020040 18 Transferring Information to a New Computer Windows XP Only 0 00 00 a 19 Setting Up a Home and Office Network Windows XP Only wes sa at ca ae dn Gieecgn at Me wih Se Ge eee oe et ep ws 19 Turning Off the Computer 000 0040 20 WIndOWS AP sae gt a Heh eh ae et a Bee eS 20 Windows M e and Windows 2000 20 2 Solving Problems FINON SOMMTIONS lt 8 a ae t ae a A e a
123. th Dell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures General Provisions THISLIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE ORJURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply t
124. the D evice M anager list 7 Double click the icon for the specific device in the expanded list T he Properties window appears 8 Resolve any IRQ conflicts If there isan IRQ conflict the D evice status area in the Properties window reports what cards or devices are sharing the device s IRQ You can also use the W indows M e Hardware Troubleshooter To use the troubleshooter click the Start button and click Help Click Troubleshooting in the What would you like help with list click H ardware amp system device problems click H ardware memory amp others and then click H ardware Troubleshooter In the H ardware Troubleshooter list click I need to resolve a hardware conflict on my computer and then click Next Windows 2000 To check for conflicts on a computer running W indows 2000 Click the Start button point to Settings and click C ontrol Panel In the C ontrol Panel double click System Click the H ardware tab Click Device M anager Click View and then click Resources by connection O UO A WD N e Double click Interrupt request IRQ to view the IRQ assignments Conflicts are indicated by a yellow exclamation point beside the conflicting device or ared x if the device has been disabled 7 Double click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices
125. the drive and then click Finish The computer automatically restarts Solving Problems 59 Wod jap ysoddns WOD JeP MMM Solving Problems 60 SECTION 3 dding Parts Aaqding Parts Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding M emory Replacing the AGP Card Adding a Second Hard Drive Adding Other Drives Closing the Computer Cover www dell com support dell com 62 Adding Parts Front and Back View of the Computer CD volume control dial CD activity light foal CD drive eject a F mee CD headphone cD headphone A floppy drive sl eject button floppy drive light AAM hard drive light power button A K HINT To prevent damage to your computer the front door is designed to break away if it is lifted up too far For instructions on how to reattach the door see page 64 W indows SS zine license label service tag USB 1 1 connectors headphone connector The label may be located on the side of your computer power connector voltage selection switch als Prerrrerr parallel connector aes eee O E a serial connector E COC DA O O D D O D O A A A A O D D O B O A A A O O O D O D O I A DA A O D O O B O A A A O O O O L D E O E keyboard connector p e mouse connector USB 1 1 connectors _ ia ein sb ala
126. tion that came with the card Removing Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 Shut down the computer see page 20 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board O pen the computer cover see page 67 If necessary disconnect any cables connected to the card To raise the securing lever press the tab until it is free from the latch and then lift the lever Adding Parts 73 www dell com support dell com Q RN 4 LUM MMM MMMA LUMMMMMMMMM UMMM MMMM MMM MMM MMMM MMA MMM MMMM MMMM LUM MMM MMMM MMI MMMM MM MMMM A 7 Toremove the card grasp the card by the top corners and lift it out K HINT The AGP card is If the card is difficult to remove gently ease the card back and forth to removed from the remove it from the connector following illustration to provide a better view of the inside of your computer 74 Adding Parts card LA slot connector system board filler bracket in empty card slot opening lt back of computer 8 If
127. tors RIM M 3 continuity modules in and RIMM 4 connectors RIMM3 and RIMM4 gt back of computer matched pair of memory modules in connectors RIMM1 and RIMM2 E back of computer matched pair of memory modules in connectors RIM M3 and RIMM4 matched pair of memory modules in connectors RIM M1 and RIMM2 Adding Parts 77 www dell com support dell com K HINT Memory 78 purchased from Dell is covered under your computer warranty Adding Parts To install memory modules 1 2 Shut down the computer see page 20 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your 4 computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board Open the computer cover see page 67 NOTICE If you upgrade the memory the memory modules must be upgraded in matched pairs of identical MB capacity in both memory connectors RIMM 1 and RIM M2 or memory connectors RIMM 3 and RIM M 4 see page 70 NOTICE Be sure to install memory modules in the first two memory connectors RIM M 1 and RIMM 2 nearest the processor before installing memory modules in the outer two memory connectors RIMM 3 and RIMM 4 see page 70 NOTICE All memory connectors must be populated with either a memory 5
128. ubleshooting tab and make sure that Disable System Restore is unchecked un A WW N Before proceeding with any System Restore function D ell recommends that you thoroughly read M icrosoft s information about using System Restore To access this information 1 Click the Start button point to All Programs Programs in Windows M e gt Accessories gt System Tools and then click System Restore 2 Click Help in the upper right corner of the Welcome to System Restore screen Creating a Restore Point Using the XP System Restore Wizard In W indows XP you can manually create restore points or you can use the System Restore W izard to create the restore points for you To use the System Restore W izard click the Start button click Help and Support click System Restore and then follow the instructions on the screen You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights M anually Creating the Restore Points 1 Click the Start button point to All Programs Programs in Windows M e gt Accessories gt System Tools and then click System Restore 2 Click C reate a restore point 3 Click Next Solving Problems 51 www dell com support dell com 52 Solving Problems 4 Type a name for your new restore point in the Restore point description field T he present date and time are automatically added to your restore point 5 Cli
129. upport dell com K HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure that the jumper setting on the new device is set for cable select see the documentation that came with the drive for information 12 13 14 second hard drive cable secondary NS drive first hard drive cable primary boot drive C lose the computer cover see page 90 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer See the documentation that came with the drive for instructions on installing any software required for drive operation Adding Other Drives A CAUTION Before you begin any of the procedures in this section 84 Adding Parts follow the safety instructions listed in When Working Inside Your Computer on page 12 NOTICE To avoid possibly damaging the drive by electrostatic discharge ESD ground yourself by periodically touching an unpainted metal surface on the back of the computer Your computer includes a floppy drive and a CD or DVD drive You can add other devices such asa Zip drive a CD RW drive or a tape drive 5 25 Inch Devices A CAUTION Before you begin any of th
130. uter de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F Ship to Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D F M odel number DHM Supply voltage 115 230 VAC Frequency 60 50 Hz Input current rating 3 0 1 5 A Appendix 119 www dell com support dell com 120 Appendix Limited Warranties and Return Policy D ell branded hardware products purchased in the U S or Canada come with either a one year two year three year or four year U S only limited warranty To determine which warranty you purchased see the Dell invoice that accompanied your computer T he following sections describe these limited warranties the manufacturer guarantee for Latin America and the Caribbean and the return policy for the U S One Year Limited Warranty U S Only Dell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship The limited warranty term is one year beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited
131. vice contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Three Year Limited Warranty Canada Only Dell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T he warranty term is three years beginning on the date of invoice as described in the following text Appendix 137 www dell com support dell com 138 Appendix Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the follo
132. wait 5 seconds after turning off the computer before disconnecting or connecting a non USB device from the computer Safety Instructions 9 www dell com support dell com 10 Safety Instructions To help prevent electric shock plug the computer and device power cables into properly grounded power sources T hese cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs To help protect your computer from sudden transient increases and decreases in electrical power use a Surge suppressor line conditioner or uninterruptible power supply Be sure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on your computer If the computer gets wet contact Dell see page 102 Do not push any objects into the openings of your computer D oing so can cause fire or electric shock by shorting out interior components Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug Ergonomic Computing Habits A N CAUTION Improper or prolonged keyboard use may result in injury A N CAUTION Viewing the mo
133. ware products it manufactures will be free from defects in materials and workmanship T he warranty term is two years beginning on the date of invoice as described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system Is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited War
134. warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system Is shipped from Dell accessories or parts added to a Dell system through D ell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact D ell s Customer Technical Support within the limited warranty period See Contacting Dell on page 102 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return M aterial Author
135. wing categories software external devices except as specifically noted accessories or parts added to a Dell system after the system Is shipped from Dell accessories or parts added to a Dell system through D ell s system integration department accessories or parts that are not installed in the Dell factory or Dell Software and Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software and Peripherals program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One D uring the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period To request warranty service you must contact D ell s Customer Technical Support within the warranty period See C ontacting Dell on page 102 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging
136. you are not replacing the card install a filler bracket in the empty K HINT Installing filler card slot opening brackets over empty card slot openings is necessary If you are adding a card see page 71 to maintain Federal Communications 9 Lower the securing lever ie Commission FCC 10 Close the computer cover see page 90 certification of the computer The brackets 11 Connect your computer and devices to their electrical outlets and es dis anddircout turn them on of your computer NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer Adding Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see M emory type under M emory on page 93 Adding Parts 75 www dell com support dell com K HINT The metal cover on a memory module is manufactured in various colors The color of the metal cover has no effect 76 on the module s performance Adding Parts RDRAM Overview NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if the new modules were purchased from Dell
137. you of appropriate backup and other procedures General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THISLIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FORLOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate ser

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