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HP LaserJet P3005d Printer

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1. eccecceeeeeeceeeceeeeaeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneees Remove an HP Jetdirect print Server Card c2ccecceeeeeeeeeeecceeecncnccaeeeeceeeceeeeeeeeeeeeeeeeteess GLOSS ANY oe cases sce sack pected cos ene cose dae eases eset cance ed E cece eee cea ened ese eed eee ee eee ae NN OK ss caiassce ss casaw sc esisseac cies suas cabees cdoacenes shai icue aseusaics ius sdenceniss sana dcaned aoe Sede ced asa sube sseuea saseesecueiaiey hes adeesesias tednavas ti ssbaes ENWW ENWW 1 Device basics Now that the device is set up and ready to use take a few moments to familiarize yourself with the device This chapter contains basic information about the device features e Device comparison Features comparison e Walkaround Device software ENWW Device comparison HP LaserJet P3005 HP LaserJet P3005d HP LaserJet P3005n HP LaserJet P3005dn HP LaserJet P3005x e Prints up to 35 pages per minute ppm on letter sized media and up to 33 ppm on A4 sized media e 48 megabytes MB total of random access memory RAM e 100 sheet multipurpose tray tray 1 500 sheet input tray tray 2 and 250 sheet output bin e Hi Speed universal serial bus USB 2 0 port e One open dual inline memory module DIMM slot e Enhanced input output EIO slot e IEEE 1284B compliant parallel connection port not available on network connected models HP LaserJet P3005 plu
2. seeceeeceeceeeeeeeeeeeeeeees 136 Print quality problems associated with jams ssssssseeessesserrrrsssetrrrrrssrtrrnsssternnnsssrennn 136 image defect examples nessico AREENAN AAE AARNA EA 136 Light print partial page oo tr nn eee eee eee rieeeeeeeneeeeereniea 138 Light print entre Page xc ciisnccaeiesctsttelieds edie tease Weeden a 138 SPECKS renace tates eet ee aai eaa e iaa end Ae tae aie Aaaa chee sa Shade iee eaa eaa e aina a in 138 vi ENWW Dr poutS aneas Maara Mendtanssadendunas dal ana aea a eteni A aaa eaei Na 139 LINES yieee ina aiai aaa E a a Ea 139 Gray background oecsesenioriiire niran a RETE REEE EERS 140 Toner SMEA sierstenen sinia naina eaaa a a aiaa e Eea eaa e doaa iea aiena 140 LOOSE toner sisirin aaa ce eked aa EE aeaa a E d T rented 141 Repeat defects ccccccccccccccecceeeeee eee teeeeaaeeaeeeeeeeeeeeeaaaaaaaaaeaaneeeeeeeeeeeesgeeceaeaaeeaeeeeeeeeess 141 Repeal IMAGE 22s cehtateegrerctdeesccercsndeezet n D REEERE 142 Misformed characters c cccccccccceececeeceeeeeeeeeceeaaanaecaaeceeeeeeeeeeeeeeesecsacceccussaeeeeeeeeeeeeess 142 Paga SKOW srein innne ani EEATT edie in vee added deh hee 142 CUP Or WAVE soiirci anaona aa aaan aaa ae a a aaa ae aaa Eaa aa a aaa 143 Wrinkles or creases ooo cc cc cee ceeeeceeeeeeeeeceeeaeeaeceeeeeeeeeeeeeeaceaaaaeaaaaaeeaeeeeeeeeeeeeeeseetensecseeaaees 143 Vertical WANG lines saccdsserisaicecnesescadudennnatacodeves sali aa a a 144 TiretrackS cs
3. ccccccececeeeeeeeeeeeeeeteenneaeees 163 HP direct ordering for accessories or supplies ccceeeeeeeeeeeeceeeeeeeeeeeeeeeeeeseeeeeneenaees 163 HFIP Service INFORMATION s c sccsncccceascncercasaasanaducateacedecsaasadencecaunaadsccaaadgeaacenaaaavadddenedadencenavaaen 163 HP service AGreGMents onreine iaar inaran E anda aaa Magee aces 163 vii HP Easy Printer Care sofware sccccaceeeeddceanenelecdataaeeetdencneansdiadedaavedecntaeaverddenaadaveediaene 164 HP support and information for Macintosh computers cccccceeeeeeeeeeeeeeteneeeaeeeeeeeeees 164 HP maintenance agreements i cce c isietestecdaieteenteaeiehidiagheavieeetaterenn aadieyelaaldietiaiagteaineetanennees 165 On site service agreements ee ececeeee eee eeeeeeee eee eeeeeeee eee teeeeaaeeeeseeeeaaeeeeetenaeeeeeseeenaeeess 165 Next day on site Service ciiieecc ciivesceeta tes eneta tae et cece aa ada eden 165 Weekly volume On Site service ee eeeeeee eee eeeeeeeeeeeeeeeeeeeneaeeeeeteeeeaaeenees 165 Repacking the G6VICG ci seccziscgees cet eases cats iehiengeteed niiedelecead AE A EEEE EEEE 165 Extended Waranty aececi iaaa dadea AA aaa araa 166 Appendix C Specifications Physical Specifications s ssiisssuiisirincnnarini niaire eeenne seer ee eeaae eee eeeeeaaeeeeeeeeeaaeeeeeeeeeaaeeeeeeeeeiaeeeeeeneenaaes 168 Electrical SpecitiGatlons neriie E A had ane aad ae A E AE 169 ACOUSTIC SPECIFICATIONS 22 0 cece cece eect eect eee eeae
4. After a short time the control panel should display Ready Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 8 If you are using a non HP print cartridge check the device control panel for further instructions For additional help go to www hp com support LUP3005 ENWW Replace supplies and parts 99 Clean the device During the printing process paper toner and dust particles can accumulate inside the device Over time this buildup can cause print quality problems such as toner specks or smearing see Solve print quality problems Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device Clean the paper path 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press W to highlight PRINT QUALITY and then press v Ey NOTE If your device has an automatic duplexer go to step 7 4 Press to highlight CREATE CLEANING PAGE and then press v 5 Remove all paper from tray 1 6 Remove the cleaning page and load it face down in tray 1 B NOTE If you are not in the menus navigate to PRINT QUALITY by using the previous instructions 7 Atthe device control panel press W to highlight PROCESS CLEANING PAGE and then press v 100 Chapter6 Manage and maintain the device ENWW T ENWW Problem sol
5. e Media can be loaded in tray 1 by using one hand 4 Chapter 1 Device basics ENWW Walkaround Device parts Before using the device familiarize yourself with the parts of the device 1 Top output bin 2 Long media extension 3 Latch to open the front cover provides access to the print cartridge 4 Tray 1 pull to open 5 Tray 2 6 Control panel 7 Right side cover provides access to DIMMs 8 On off switch 1 Interface ports see Interface ports 2 Rear output bin pull to open ENWW Walkaround 5 Interface ports The device has one EIO slot and three ports for connecting to a computer or a network 1 Type B Hi Speed USB 2 0 connection 2 RJ 45 Network connection available only on models P3005n P3005dn and P3005x 3 IEEE 1284B compliant parallel connection available only on models P3005 and P3005d 4 EIO slot 6 Chapter 1 Device basics ENWW Device software ENWW The printing system software is included with the device See the getting started guide for installation instructions The printing system includes software for end users and network administrators and printer drivers for access to the device features and communication with the computer EA NOTE Fora list of printer drivers and updated HP device software go to www hp com go LJP3005_ software Supported operating systems The device supports the followi
6. e To print from the current tray load the tray with the size and type indicated LOAD TRAY X Ensure that all trays are configured correctly before printing again See Load media for more information 41 X ERROR A device error has occurred e Press Y to continue or press gt for alternates with To continue press more information e Ifthe message persists after exiting help turn the device off and then on e Ifthe message persists contact HP Support 49 XXXXX ERROR alternates with To continue turn off then on A critical firmware error has occurred e Turn the device off and then on e Ifthe message persists contact HP Support 50 X FUSER ERROR For help press A fuser error has occurred e Turn the device off Turn on the device e Ifthe message persists contact HP Support 116 Chapter7 Problem solving ENWW Recommended action Control panel message Description 51 XY ERROR alternates with To continue turn off then on A device error has occurred Press YW to continue If the message persists turn the device off and then on If the message persists contact HP Support 52 XY ERROR alternates with To continue turn off then on A device error has occurred Press Y to continue If the message persists turn the device off and then on If the message persists contact HP Support 53 10 01 ERROR UNSUPPORTED RAM The memo
7. Some menus or menu items appear only if certain options are installed in the device 14 Chapter 2 Control panel ENWW Control panel layout The control panel display gives you complete timely information about the device and print jobs Menus provide access to device functions and detailed information The message and prompt areas of the display alert you to the state of the device and tell you how to respond op eos amp ae rk n n Menu Stop e _ _ O70 Ready Data Attention ep Cp Cp L__j__ j Number Button or light Function 1 Control panel display e Shows status information menus help information and error messages 2 Help button e Provides information about the message on the control panel display 3 Menu button e Opens and closes the menus 4 Ready light e On The device is online and ready to accept data to print e Off The device cannot accept data because it is offline paused or has experienced an error e Blinking The device is going offline The device stops processing the current print job and expels all of the active pages from the paper path 5 Data light e On The device has data to print but is waiting to receive all of the data e Off The device has no data to print e Blinking The device is processing or printing the data 6 Attention light e On The device has experienced a problem Make note of the message on the control panel display and then turn the d
8. Item Values Explanation MANUALLY FEED PROMPT Determines when the device shows a prompt regarding pulling from tray 1 if your print job does not match the type or size that is loaded in any other tray e ALWAYS Select this option if you always want to be prompted before the device pulls from tray 1 e UNLESS LOADED Prompts you only if tray 1 is empty PS DEFER MEDIA Controls whether the PostScript PS or HP paper handling model is used to print jobs ENABLED causes PS to defer to the HP paper handling model DISABLED uses the PS paper handling model SIZE TYPE PROMPT Use this menu item to control whether the tray configuration message and its prompts are shown whenever a tray is opened and closed These prompts instruct you to set the type or size if the tray is configured for a type or size other than the type or size that is loaded in the tray SLEEP DELAY 1 MINUTE Sets how long the device remains idle before it enters Sleep mode 15 MINUTES Sleep mode does the following 30 MINUTES e Minimizes the amount of power that the device consumes 45 MINUTES when it is idle 60 MINUTES e Reduces wear on electronic components in the device turns off the display backlight but the display is still 90 MINUTES readable 2 HOURS The device automatically comes out of Sleep mode when you send a print job press a device control panel button open a 4 HOURS tray or open the top cover The default setting is 30 MINUTES WAKE TIME MONDAY Sets a wake
9. CUSTOM Duplex registration is not available when the tray size is set to either of these settings Change the size setting for the tray ENWW Control panel messages 119 Control panel message Description Recommended action Canceling lt JOB NAME gt The device is in the process of canceling a job The message appears while the job is stopped the paper path is flushed and any remaining incoming data on the active data channel is received and discarded No action necessary Checking paper path The engine is turning the rollers to check for possible jams No action necessary Checking printer The engine is performing an internal test No action necessary CHOSEN PERSONALITY NOT AVAILABLE alternates with To continue press The device encountered a request for a personality that did not exist in the device The job is cancelled and no pages are printed e Press Y to continue e Try a different driver CLEANING DISK X COMPLETE alternates with DO NOT POWER OFF The memory disk is being cleaned This process might take up to an hour During this time no jobs can be printed Do not turn off the device Wait for the process to complete The device automatically restarts at the end of the cleaning process Cleaning The device is processing the cleaning page No action necessary Clearing event log This message appears while the event log
10. EA NOTE To remove media from the tray 1 area slowly pull the media out of the device For all other trays complete the following procedure 1 Slide the tray out of the device and remove any damaged paper from the tray 2 Ifthe edge of the paper is visible in the feed area slowly pull the paper down and out of the device If the paper is not visible look in the top cover area EA NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the top cover area ENWW Clearjams 129 3 Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides 4 Open and close the top cover to clear the jam message If a jam message persists there is still media in the device Look for media in other locations Clear jams from the print cartridge area 1 Open the top cover and remove the print cartridge AN CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes 130 Chapter7 Problem solving ENWW 2 Slowly pull the media out of the device Be careful to not tear the media A CAUTION Avoid spilling loose toner Use a dry lint free cloth to clean any toner that might have fallen into the device If loose toner falls into the device it might cause temporary problems with print quality Loose toner sho
11. Press W to highlight CANCEL CURRENT JOB and then press v to cancel the job Ey NOTE Ifthe print job is too far into the printing process you might not have the option to cancel it Stop the current print job from the software program A dialog box will appear briefly on the screen giving you the option to cancel the print job If several requests have been sent to the printer through your software they might be waiting in a print queue for example in Windows Print Manager See the software documentation for specific instructions about canceling a print request from the computer If a print job is waiting in a print queue computer memory or print spooler Windows 98 Windows 2000 Windows XP or Windows Me delete the print job there For Windows 98 or Windows Me click Start click Settings and then click Printers For Windows 2000 and Windows XP click Start and then click Printers Double click the device icon to open the print spooler Select the print job that you want to cancel and then press Delete If the print job is not cancelled you might need to shut down and restart the computer ENWW Cancel a print job 81 Manage stored jobs EA NOTE This feature is available only for devices that have installed hard drives To store print jobs on the device use the Job Storage tab in the device driver Properties dialog box After a job is stored you can print it or delete it from the device control panel Print a stored
12. Reload the media into the input tray EZ Reset the device Wait until the page completely settles in the output bin before removing it NOTE Donot fan paper Fanning can create static electricity which can cause paper to stick together During two sided printing you removed the paper before the second side of the document was printed Reset the device and print the document again Wait until the page completely settles in the output bin before removing it The media is in poor condition Replace the media The internal rollers from tray 2 or tray 3 are not picking up the media Remove the top sheet of media If the media is heavier than 163 g m 43 Ib it might not be picked from the tray The media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Feed single sheets from tray 1 Device supply items have reached the end of their useful life Check the device control panel for messages prompting you to replace supplies or print a supplies status page to verify the remaining life of the supplies See Use information pages Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment 1 If the device still continues to jam contact HP Customer Support or your authorized HP service provider Common causes of jam
13. U S or 1 800 387 3154 Canada HP service information To locate HP Authorized Dealers call 1 800 243 9816 U S or 1 800 387 3867 Canada Outside the United States and Canada call the customer support number for your country region See the flyer that shipped in the box with the device HP service agreements Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada Or go to the HP SupportPack and Carepaq Services Web site at www hpexpress services com 10467a For extended service call 1 800 446 0522 HP Customer Care 163 HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation use the HP Easy Printer Care software You must have performed a full software installation in order to use the HP Easy Printer Care software See Use the embedded Web server HP support and information for Macintosh computers Go to www hp com go macosx for Macintosh OS X support information and HP subscription service for driver updates Go to www hp com go mac connect for products that are designed specifically for the Macintosh user 164 AppendixB Service and support ENWW HP maintenance agreements ENWW HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the servi
14. event log The printed event log shows error number page count error code and description or personality SHOW EVENT LOG There is no value to select Press Y to scroll through the contents of the event log at the device control panel which lists up to the 50 most recent events Use 44 or to scroll through the event log contents PAPER PATH TEST PRINT TEST PAGE Generates a test page that is useful for testing the paper handling features of the device SOURCE PRINT TEST PAGE Press Vv to start the paper path test DUPLEX using the source tray destination output bin duplex and number of copies settings that you set in the other items on the Paper Path Test menu Set the other items before selecting PRINT TEST PAGE COPIES SOURCE Select the tray that uses the paper path that you want to test You can select any tray that is installed Select ALL TRAYS to test all paper paths Paper must be loaded in the selected trays DUPLEX Determine whether the paper goes through the duplexer during the paper path test The menu item appears only if the device includes a built in duplexer COPIES Set how many sheets of paper are used from each tray during the paper path test Service menu The SERVICE menu is locked and requires a PIN for access This menu is intended for use by authorized service personnel ENWW Diagnostics menu 33 Change device control panel configuration settings By using the device control panel
15. go to www hp com support ljpaperquide It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family Print Media Specification Guide and still not print satisfactorily This can result from abnormal characteristics of the printing environment or other variables over which HP has no control for example extremes in temperature and humidity Hewlett Packard Company recommends testing any paper before buying it in large quantities CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service This service is not covered by the Hewlett Packard warranty or service agreements Paper to avoid The product can handle many types of paper Using paper that does not meet specifications will cause lower print quality and increase the chance of jams e Donot use paper that is too rough Use paper with a tested smoothness rating of 100 250 Sheffield e Donotuse paper other than standard 3 hole punched paper that contains cutouts or perforations e Do not use multipart forms e Do not use paper that has already been printed on or that has been fed through a photocopier e Do not use paper that contains a watermark if you are printing solid patterns e Do not use heavily embossed or raised letterhead papers e Do not use papers that have heavily textured surfaces e Do not use offset powders or other materials that p
16. light print 138 lines 139 144 Linux 152 Macintosh problems 150 media 136 messages types of 111 network printing 148 output quality 136 PostScript problems 153 printing 104 105 110 PS errors 104 repeating defects 141 repetitive images 146 scattered lines 145 Show Me How menu 18 skewed pages 142 slow printing 105 109 smeared toner 140 specks 138 speed 102 text 109 text quality 142 146 tire tracks 144 tray selection 106 ENWW trays 108 white spots 145 Windows error messages 149 wrinkled paper 143 processor speed 3 ProRes 3 PS Emulation drivers 7 PS error pages problem solving 104 settings 23 PS font list printing 20 PS setting as device language 28 punched paper fuser modes 25 Q quality See print quality quick copy jobs 27 quick sets 72 R RAM disk errors 123 settings 30 39 Ready light 15 rear output bin locating 5 printing to 69 recovery jam 29 38 128 recycling 173 reducing documents 73 registration settings 24 removing Macintosh software 10 repacking device 165 repeating defects problem solving 141 146 replacing printing cartridges 97 Resets menu 32 resizing documents 73 resolution features 3 problem solving quality 136 settings 26 93 Resolution Enhancement technology REt 26 93 resource saving 188 restoring default settings 32 REt Resolution Enhancement technology 26 93 ENWW retention job deleting 82 printing 82 Retrieve Job menu 19 settings 27 R
17. to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press to highlight TCP IP and then press v Press to highlight IPv4 SETTINGS and then press v Press W to highlight CONFIG METHOD and then press v Press Y to highlight MANUAL SETTINGS and then press v Press W to highlight DEFAULT GATEWAY and then press v Press the A or arrow to increase or decrease the number for the first byte of the default gateway Press v to move to the next set of numbers Press gt to move to the previous set of numbers Repeat steps 10 and 11 until the correct default gateway is complete and then press v to save the default gateway Press Menu to return to the Ready state Disable network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits Decreases printer generated network traffic Prevents unauthorized users from printing to the printer Network configuration 45 Provides only pertinent information on the configuration page Allows the printer control panel to display protocol specific error and warning messages Disable IPX SPX EA S Doo S e ee NOTE Do not disable this protocol in Windows based systems that print to the printer through IPX SPX Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to high
18. try rotating the media 180 4 Make sure that media is loaded correctly and all adjustments have been made See Load media 5 Make sure that the type and quality of the media you are using meet HP specifications See Media considerations 6 If envelopes are creasing try storing envelopes so that they lie flat Solve print quality problems 143 If the above actions do not improve wrinkles or creases change your fuser mode from NORMAL to LOW1 1 On the control panel press Menu 2 Use to highlight CONFIGURE DEVICE and then press v 3 Use to highlight PRINT QUALITY and then press v 4 Use to highlight FUSER MODES and then press v 5 Use to highlight LOW1 and then press v Vertical white lines 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the media you are using meet HP specifications See Media considerations 3 Replace the print cartridge Tire tracks AaBbCc AaBbCc AaBbC AaBbCc z Aa BoC PRQ RaR This defect typically occurs when the print cartridge has far exceeded its rated life For example if you are printing a very large quantity of pages with very little toner coverage 1 Replace the print cartridge 2 Reduce the number of pages that you print with very low toner coverage 144 Chapter7 Problem solving ENWW White spots on black 1 Print a few more pages to see if the problem corre
19. 105 Step 5 Does the device select the trays 0 cece eeecteeeeee eee teeeeeeeeeeteeeeeeeeeenea 106 Solve general print problems 2 0 0 2 cc cece cece ce eeeeeeeeeeeeeaaeeaeeeeeeeeeeeeeeeeececeaaaaaaeaaeceeeeeeeeeeeeeeeseesinieeeeeees 108 Control paniel message paS sensira AA AENEA A eee load 111 Controlkpanel messages soriransini na A a A 112 COMMON CAUSES of JAMS ororo A A N AA AN Aa AAA 127 dam lOCAT ONS isecen aaa aaa aaa aaa E aaa E a a E aaa aE aaa a Eaa 128 Jam recovery sites ciduteceierdiecesasercdatededsen es ddaaeds neaaeuacenesanaddieeeevsagdennee nleateabie nnaieasinenss 128 GG AN JANG E cased tte Saeco fa A ova eg dae cca Sadat cava T tec odode tee cad beteleea dae dace 129 Clear jams from the input tray areas ee ccc ee eee eneee eee cette eenne tees eee eeaaeeeeeeeeeeaeeeeeeeeeeaas 129 Clear jams from the print cartridge area ee ceeecceeere cere eeetneeeee eter taaaeeeeeeeeetiaeeeeeeenen 130 Clear jams from the output bin areas 0 2 eee eect eee eee e eect eter etre eaaeeeeeeeeeeeaaeeeeeeeeeeaas 131 Clear jams from the optional duplexer cece cece cece eee eeee eee ee eee eeaeeaeaeaaaeaaecaeeeeeeeeeeseeeess 133 S lve repeated JAMS megsta ER ATE 134 Solve print quality problems sssrinin ionn ena a aa aaa aa a aaa Aa 136 Print quality problems associated with media cccccccceccecceeeeeeeeeeeeeeeeseeceeenetssieaaeeaeeees 136 Print quality problems associated with the environment
20. 14 mm thick 4 7 to 5 mils thick Greater than 163 g m greater than 43 Ib Up to 60 sheets Up to 100 sheets Capacity can vary depending on media weight and thickness and environmental conditions Smoothness should be 100 to 250 Sheffield For ordering information see Supplies and accessories Use only transparencies that are designed for use with HP LaserJet printers This printer can detect transparencies that were not designed for use with HP LaserJet printers For more information see Print Quality submenu Table 4 4 Tray 2 and tray 3 media types 1 Type Dimensions Weight or thickness Capacity Plain Minimum 140 x216 mm 5 5x8 5in 60 to 120 g m 16 to 32 Ib Up to 500 sheets Preprinted Maximum 216 x 356 mm 8 5x14in 60 to 120 g m 16 to 32 Ib Up to 500 sheets Letterhead 60 to 120 g m 16 to 32 Ib Up to 500 sheets Prepunched 60 to 120 g m 16 to 32 Ib bond Up to 500 sheets Bond 60 to 120 g m 16 to 32 Ib Up to 500 sheets Recycled 60 to 120 g m 16 to 32 Ib Up to 500 sheets Colored paper 60 to 120 g m 16 to 32 Ib Up to 500 sheets a ei The printer supports a wide range of standard and custom sizes of print media Capacity can vary depending on media weight and thickness and environmental conditions Smoothness should be 100 to 250 Sheffield For ordering information see Supplies and accessories Chapter 4 Media and trays Printing and paper storage environmen
21. 162 AppendixB Service and support ENWW HP Customer Care ENWW Online Services For 24 hour access to updated HP device specific software product information and support information through an Internet connection go to the Web site www hp com support LJP3005 Go to www hp com support net_printing for information about the HP Jetdirect external print server HP Instant Support Professional Edition ISPE is a suite of Web based troubleshooting tools for desktop computing and printing products Go to instantsupport hp com Telephone support HP provides free telephone support during the warranty period For the telephone number for your country region see the flyer that shipped with the device or visit www hp com support Before calling HP have the following information ready the product name and serial number the date of purchase and a description of the problem Software utilities drivers and electronic information www hp com go LJP3005_ software The Web page for the drivers is in English but you can download the drivers themselves in several languages HP direct ordering for accessories or supplies e United States www hp com sbso product supplies e Canada www hp ca catalog supplies e Europe www hp com supplies e Asia Pacific www hp com paper To order genuine HP parts or accessories go to the HP Parts Store at www hp com buy parts U S and Canada only or call 1 800 538 8787
22. 21 Configure Device menu This menu contains administrative functions The CONFIGURE DEVICE menu allows the user to change the default printing settings adjust the print quality and change the system configuration and I O options Print submenu Some items on this menu are available in the program or printer driver if the appropriate driver is installed Program and device driver settings override control panel settings In general it is better to change these settings in the printer driver if applicable Item Values Explanation COPIES DEFAULT PAPER SIZE 1 to 32000 Displays a list of available media sizes Sets the default number of copies by selecting any number from 1 to 32000 Use M or W to select the number of copies This setting applies only to print jobs that do not have the number of copies specified in the program or printer driver such as a UNIX or Linux program The default setting is 1 B NOTE Itis best to set the number of copies in the program or printer driver Program and device driver settings override control panel settings Sets the default image size for paper and envelopes This setting applies to the print jobs that do not have a paper size specified in the program or printer driver The default setting is LETTER DEFAULT CUSTOM PAPER SIZE UNIT OF MEASURE X DIMENSION Y DIMENSION Sets the default custom paper size for tray 1 This menu appears only if the
23. DIMM is installed correctly 1 Turn the device on Check that the Ready light is illuminated after the device has gone through the startup sequence If an error message appears a DIMM might have been incorrectly installed See Control panel messages 2 Print a configuration page see Use information pages 3 Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation If the amount of memory has not increased the DIMM might not be installed correctly or the DIMM might be defective Repeat the installation procedure If necessary install a different DIMM B NOTE If you installed a device language personality check the Installed Personalities and Options section on the configuration page This area should list the new device language ENWW Check DIMM installation 187 Save resources permanent resources Utilities or jobs that you download to the device sometimes include resources for example fonts macros or patterns Resources that are internally marked as permanent remain in the device memory until you turn the device power off Use the following guidelines if you use the page description language PDL ability to mark resources as permanent For technical details see an appropriate PDL reference for PCL or PS e Mark resources as permanent only when it is absolutely necessary that they remain in memory while the device power is turn
24. ENWW Print job is extremely slow Cause Solution The job might be very complex Reduce the complexity of the page or try adjusting the print quality settings If this problem occurs frequently add memory The maximum speed of the device cannot be exceeded even to the device when more memory is added Printing speeds might be automatically reduced when printing on custom sized media Note Slower speeds are expected when printing on narrow paper when printing from tray 1 or when using the HIGH 2 fuser mode You are printing a PDF or PostScript PS file but are usinga Try using the PS device driver rather than the PCL device PCL device driver driver You can usually do this from a software program Print job prints on both sides of the paper Cause Solution The device is set for duplexing See Open the printer drivers to change the setting or see the online Help Print job contains only one page but the device processes the back side of the page as well the page comes part of the way out and then goes back into the device Cause Solution The device is set for duplexing Even if the print job contains See Open the printer drivers to change the setting or see the only one page the device also processes the back side online Help Do not try to pull the page out of the device before duplexing is complete Jamming might result Pages print but are totally blank Cause Solutio
25. HP Printer Utility is supported for Mac OS X V10 2 or later Remove software from Macintosh operating systems To remove the software from a Macintosh computer drag the PPD files to the trash can Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on a network HP Web Jetadmin HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server any client can gain access to HP Web Jetadmin by using a supported Web browser such as Microsoft Internet Explorer 4 x or Netscape Navigator 4 x or later by navigating to the HP Web Jetadmin host Embedded Web server The device is equipped with an embedded Web server which provides access to information about device and network activities This information appears in a Web browser such as Microsoft Internet Explorer or Netscape Navigator The embedded Web server resides on the device It is not loaded on a network server 10 Chapter 1 Device basics ENWW ENWW The embedded Web server provides an interface to the device that anyone who has a network connected computer and a standard Web browser can use No special software is installed or config
26. On the Printers menu Presets menu To use the new click Show Info settings you must select the saved preset option every time 5 Click the Installable you open a program and print Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Printer Utility for use with Macintosh computers For network connections use the embedded Web server EWS to configure the device See Use the embedded Web server A Options menu NOTE Configuration settings might not be available in Classic mode Device software 9 The printing system software includes the following components e PostScript Printer Description PPD files The PPDs in combination with the Apple PostScript printer drivers provide access to device features Use the Apple PostScript printer driver that comes with the computer e HP Printer Utility Use the HP Printer Utility to set up device features that are not available in the printer driver e Name the device e Assign the device to a zone on the network e Assign an internet protocol IP address to the device e Download files and fonts e Configure the device for IP or AppleTalk printing You can use the HP Printer Utility when your device uses a universal serial bus USB cable or is connected to a TCP IP based network For more information see Use the HP Printer Utility for Macintosh EA NOTE The
27. administrator Note that slower speeds should be expected if you are printing narrow paper printing from tray 1 using the HIGH 2 fuser mode or have set Small Paper Speed to SLOW Check settings in the device driver or program The device driver and program settings override device control panel settings Problem solving flowchart 105 CLEARABLE WARNINGS and AUTO CONTINUE settings off Then print the job again The print job is not formatted correctly is damaged Paper is not fed correctly or There are print quality problems e Checkthatyou are using e the correct device driver See Select the correct printer driver e Check the program settings See the program online Help Make sure thatthe paper e is loaded correctly and that the guides are not e too tight or too loose against the stack Adjust the print resolution See Print Quality submenu Check that REt is on See Print Quality submenu Go to Solve print quality problems If you are having problems printing custom size paper see e Try a different font Print e Downloaded resources might have been lost You might need to download them again If pages are wrinkled or curled or if the image is skewed on the page see Solve print quality problems Step 5 Does the device select the trays YES amp For other problems check the Contents the Index or the device driver online Hel
28. cae eeeeeeeeeeeeeeeeeet tea saaaaaeaaecaeeeeeeeeeeeeeeeeeetecesecsseneisaeeees 169 Operating environment wccccieceesetadieveteeciviehscgeedsiyticceddeeteedieadtic di cateahs Hlociaaghaveleteasndceaaes EEE 170 Appendix D Regulatory information FCC regulations icccieccceiissadetiivisigheiectdieeeaitatilensdeeiaaieee EEEE RE EEEE 172 Environmental product stewardship program c ceceeeeeecceceeceeeeeeeeeeeeeeeeceeceqcacaeeeeeeeeeeeeeeeeeteees 173 Protecting the envirOnMent fice cieeesensi ieee daeedapeaeeteeetevis eddies en sdsddeecesdeeetece 173 OZONE production c cece eee ee cece eee eee cece eee aaeaaecaeeeeeeeeeeeeeeeeeeeeeeeeeeteeseeessaeasaeaaesaesaeeeeeeees 173 Power consumption asrasa naia A cas aedetece AEE E EE EEE E E a A 173 Toner Consumption ee eee 173 Pap r USE csisrasco itenni aa a aaa aaa Ea aa aa Eaa aa 173 PlaSUCS monan a a a aa e e A ates 173 HP LaserJet print supplies ccc cececceceeeeeeeeeeeeeee cece ceaaeaaeaeeeeeeeeeeeeeeeseesecsececaceuaeesaeeees 173 HP print supplies returns and recycling program information cccccccceeeceeeeeeeeteeeees 174 PAD ON oinnia sbyeascuddanavenccusedsdseacuasecuenusaaceituciehadeaeidcbsasaneaydessddaasaitedesd encanta ia aeaa 174 Material restrictions creisis naa A a E aa a aaas 174 Disposal of waste equipment by users in private households in the European UNOM iesnu aaa A E A EE Ea A a a a i 175 Material Safety Data Sheet MSDS eee tt
29. carton Legal 8 5 x 14 in 500 sheets ream 10 ream carton Letter 8 5 x 11 in 500 sheets ream 10 ream carton CHP210 Europe CHP213 Europe HPM1120 North America HPM115R North America HP25011 North America HPM113H North America HPM1420 North America HPC8511 North America and Mexico Letter 8 5 x 11 in 3 hole 500 sheets ream 10 ream carton HPC3HP North America Legal 8 5 x 14 in 500 sheets ream 10 ream carton HPC8514 North America Letter 8 5 x 11 in Quick Pack 2 500 sheet carton Letter 8 5 x 11 in Quick Pack 3 hole 2 500 sheet carton HP2500S North America and Mexico HP2500P North America Letter 220 x 280 mm 500 sheets ream 5 ream carton Q2408A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream 5 ream carton Q2407A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream 5 ream carton A4 210 x 297 mm Quick Pack 2500 sheets ream 5 ream carton CHP110 Europe CHP113 Europe Partnumbers 159 Item Description Part number HP Office recycled paper Letter 8 5 x 11 in 500 sheets ream 10 HPE1120 North America ream carton For use with all office equipment laser and inkjet devices copiers and fax Letter 8 5 x 11 in 3 hole 500 sheets HPE113H North America machines This is good for high volume ream 10 ream carton printing Legal 8 5 x 14 in 500 sheets ream 10 HPE1420 North America Satis
30. density settings 26 EconoMode 26 95 features 4 genuine HP 95 jams clearing 130 low 29 37 200 Index non HP 95 ordering through embedded Web server 91 out 29 38 part numbers 157 recycling 173 replacement intervals 95 replacing 97 status messages 15 status viewing with HP Toolbox 87 storage 95 warranty 162 Print Document On 73 print jobs formatted incorrectly 106 not printing problem solving 104 retention 27 stopped problem solving 105 print quality blurred 146 dropouts 139 environment 136 gray background 140 image defects 136 jams after 136 light print 138 lines 139 loose toner 141 media 136 misformed characters 142 problem solving 136 repeating defects 141 repetitive images 146 scattered lines 145 settings 26 smeared toner 140 specks 138 tire tracks 144 white lines 144 white spots 145 Print Quality menu 24 printer drivers See drivers printer languages automatic switching 36 errors 120 settings 28 printer models feature comparison 2 Printing menu 22 printing stopped 105 123 priority settings 8 problem solving blank pages 109 blurred print 146 checklist 102 configuration page printing 103 control panel display 103 control panel messages alphabetical 119 control panel messages numerical 112 curled paper 108 143 dropouts 139 duplexing 109 e mail alerts 86 94 environment 136 EPS files 151 event log 33 fonts 153 gray background 140 image defects 136 jams 128 134 legal paper 153
31. determines the optimal RAM disk size based on the amount of available memory e OFF The RAM disk is disabled but a minimal RAM disk is still active sufficient to scan one page Set the RAM disk 1 Press Menu to open the menus Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight RAM DISK and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu Language If LANGUAGE appears in English on the control panel use the following procedure Otherwise turn the device off and then on again When XXX MB appears press and hold v When all three control panel lights are lit release v and use the following procedure to set the language Select the language during initial installation 1 Turn on the device 2 When LANGUAGE appears on the control panel display in the default language press W to highlight the preferred language and then press v Change the language after the initial configuration After the initial installation you can change the control panel display language from the control panel 1 Press Menu Use to highlight CONFIGURE DEVICE and then press v Use to highlight SYSTEM SETUP and then press v 2 3 4 Use to highlight LANGUAGE and then press v 5 Use W or A to highlight the appropriate language and then press v 6 Press Menu to exit
32. device The storage device does not have enough memory to load the fonts or other data Install the missing cartridge For more information see Change the print cartridge Press Y to continue printing without using the data To solve the problem increase the amount of memory for the device Press for more information LOAD TRAY X lt TYPE gt lt SIZE gt alternates with For help press LOAD TRAY X lt TYPE gt lt SIZE gt alternates with To use another tray press Y Tray X is either empty or configured for a type and size other than that specified in the job No other tray is available Tray X is either empty or configured for a type and size other than that specified in the job Press for help or See Load media for more information Press for help or Press V to print from another tray See Load media for more information Loading program X alternates with DO NOT POWER OFF MANUALLY FEED lt TYPE gt lt SIZE gt alternates with Programs and fonts can be stored on the device file system and are loaded into RAM when the device is turned on The number X specifies a sequence number indicating the current program being loaded Tray 1 is empty and no other tray is available No action necessary Load media into tray 1 and press V to continue ENWW Control panel messages 121 Control panel message Description Recommended action For help press Pre
33. eeeeeaeeeeseceeaeeeeeseeeaaeeeeseenaeeeeeseeaeees 59 Coad Medid saisir a idee dav cuagadevieasudaaa cee a a a E Fiataeta E E 60 Load tray 1 multipurpose tray essseeeeessseeeesrrrssserrnneeerrsnnnadenennnaeatinnnnatttanaaaatnnnnnaaanannnennna 60 Customize tray 1 Operation encceccicocrankcindiiiiitiri e EEE E E 62 Load tray 2 and optional tray 3 ooo eee eeeeeeeee eee eeeeeeee tees eeeeeeeeeeeeeeeeeeeeeeteeeaaeeeeseeenaeeees 62 Load special Media c ccccccccceeceeeeee eee eeeeedeecaeeaeaeeaeceeeeeeeeeeeeeeagceqeeaaeaeeeeeeeeeeeeeeseeeeeess 64 Control PRINT JODS sorceress dandecarb nan cedaues ANEN ONEA TA AA 66 SOUCO oaa iaaa a a aa a iaa ia aa aaa Aaaa a a aa AEE aaa 66 TYPOSANG SZE noranta a A A AA 66 Select OUTPUT DIN sisesesn ces scadcanaaecncudnnt deacaacdnenccadecesaansudsdanatagadaddasnaseagecnayansuaddca taceadendeeananeduaneasuarsexeacaaeans 68 Print to the top output Din st scicccdtavsdanceetelsscacedlassnchdeecsnuancbadcasancaeaaedeaeteend avacdaccdasa sae aaa 68 Print to the rear output DIN 2 2 eeeeeeceee cece cece etre cette teeta eee eaaaaaaeaeeceeeeeeeeeeeeeeeeeeeeteteeeeeeaea 69 5 Print Use features in the Windows device driver cc cecccccccceeceeeeeeeeeeeeeeeeceecaaeaaaeaaeeaeeceeeeeeeeeeeeeeeteeeenees 72 Create and use Quick Sets norii aa aaa aa a aaa aA aaa 72 Use watermarks cccccee cece eeeeceneeae cence cent ee ee eee tea e aaa aeaaeeaeceeeeeeeeeeeeeegsegeendcacaeeaeeeeeeeee
34. first byte of the IP address ss Press v to move to the next set of numbers Press gt to move to the previous set of numbers EA NOTE To cycle through the numbers more quickly hold down the arrow button 12 Repeat steps 10 and 11 until the correct IP address is complete and then press v to save the setting 13 Press Menu to return to the Ready state Set the subnet mask 1 Press Menu 2 Press W to highlight CONFIGURE DEVICE and then press v 44 Chapter 3 Input output I O configuration ENWW ENWW OO o ae OS eS 10 11 12 13 Press to highlight I O and then press v Press W to highlight EMBEDDED JETDIRECT and then press v Press W to highlight TCP IP and then press v Press to highlight IPv4 SETTINGS and then press v Press W to highlight CONFIG METHOD and then press v Press W to highlight MANUAL SETTINGS and then press v Press to highlight SUBNET MASK and then press v Press the 4 or W arrow to increase or decrease the number for the first byte of the subnet mask Press v to move to the next set of numbers Press gt to move to the previous set of numbers Repeat steps 10 and 11 until the correct subnet mask is complete and then press to save the subnet mask Press Menu to return to the Ready state Set the default gateway 1 O o N Se gt O Uf 11 12 13 Press Menu Press to highlight CONFIGURE DEVICE and then press v Press
35. following tasks e Check the device status e Check supplies status e Setup alerts e Gain access to problem solving and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network You must perform a complete software installation to use the HP Easy Printer Care software EA NOTE You do not have to have Internet access to open and use the HP Easy Printer Care software However if you click a Web based link you must have Internet access to go to the site associated with the link Open the HP Easy Printer Care software Use one of the following methods to open HP Easy Printer Care software e On the Start menu select Programs select Hewlett Packard and then select HP Easy Printer Care software e In the Windows system tray in the lower right corner of the desktop double click the HP Easy Printer Care software icon e Double click the desktop icon HP Easy Printer Care software sections Section Options Device List tab e Device information including printer name make and model Shows information about e An icon if the View as drop down box is set to Tiles which is the default setting each device in the Devices list e Any current alerts for the device If you click a device in the list the HP Easy Printer Care software opens the Overview tab for that device Support tab e Provides device information including a
36. fray Fusing compatibility Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 0 1 second Grain Long grain Moisture content 4 to 6 by weight Smoothness 100 to 250 Sheffield ENWW General guidelines for media 51 Media considerations 52 For complete paper specifications for all HP LaserJet devices see the HP LaserJet Printer Family Print Media Guide available at www hp com support Ijpaperguide Envelopes Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends upon the quality of the envelopes When selecting envelopes consider the following components e Weight The weight of the envelope paper should not exceed 105 g m 28 Ib or jamming might occur e Construction Prior to printing envelopes should lie flat with less than 5 mm 0 2 in curl and should not contain air e Condition Envelopes should not be wrinkled nicked or otherwise damaged e Temperature You should use envelopes that are compatible with the heat and pressure of the product e Size You should use only envelopes within the following size ranges e Minimum 76 x 127 mm 3 x 5 in e Maximum 216 x 356 mm 8 5 x 14 in VAN CAUTION To avoid damaging the device use only envelopes recommended for laser printers To prevent serious jams always us
37. generally override control panel settings Software program settings generally override device driver settings Create and use presets Use presets to save the current printer driver settings for reuse Create a preset 1 Open the printer driver See Open the printer drivers 2 Select the print settings 3 Inthe Presets box click Save As and type a name for the preset 4 Click OK Use presets 1 Open the printer driver see Open the printer drivers 2 Inthe Presets menu select the preset that you want to use EA NOTE To use printer driver default settings select the Standard preset Print a cover page You can print a separate cover page for your document that includes a message such as Confidential 1 Open the printer driver See Open the printer drivers 2 Onthe Cover Page or Paper Quality pop up menu select whether to print the cover page Before Document or After Document 3 Inthe Cover Page Type pop up menu select the message that you want to print on the cover page EA NOTE To print a blank cover page select Standard as the Cover Page Type Chapter 5 Print ENWW ENWW Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages IN 1 Open the printer driver see Open the printer drivers 2 Click the Layout
38. job 1 2 7 Press Menu Press to highlight RETRIEVE JOB and then press v A list of users appears If no jobs are stored then the message NO STORED JOBS appears Press W to highlight your user name and then press v e If you have more than one stored job that is protected by a personal identification number PIN the ALL PRIVATE JOBS menu item appears If you want to print one of the PIN protected jobs highlight ALL PRIVATE JOBS and then press v Press to highlight the correct print job and then press v Press to highlight PRINT and then press v e Ifthe job is not PIN protected go to step 7 If prompted provide a PIN by pressing 4 or YW to change the number Press v after you have specified each number of the four digit PIN Press 4 and to specify the number of copies and then press v to print the job Delete a stored job 1 2 Press Menu Press to highlight RETRIEVE JOB and then press v A list of users appears If there are no stored jobs then the message NO STORED JOBS appears Press W to highlight your user name and then press v e If you have more than one stored job that is PIN protected the ALL PRIVATE JOBS menu item appears If you want to delete one of the PIN protected jobs highlight ALL PRIVATE JOBS and then press v Press to highlight the correct print job and then press v Press to highlight DELETE and then press v If the job is not PIN protected the
39. job that you know works You might also try using a different cable Check the software device selection menu to make sure that an HP LaserJet P3005 device is selected The device might have a jam Clear any jams paying careful attention to the duplexer area if your model has a duplexer See Clear jams The software for the device is not configured for the device port The device is on a network and is not receiving a signal Check the software device selection menu to make sure that it is using the correct port If the computer has more than one port make sure that the device is attached to the correct one Check cable connections Reinstall the printing software Print a job that you know works Clear any stopped jobs from the print queue The device is not receiving power If no lights are on check the power cord connections Check the power switch Check the power source The device is malfunctioning Check the control panel display for messages and lights to determine if the device is indicating an error Note any message and see Control panel messages 110 Chapter 7 Problem solving Control panel message types ENWW Four types of control panel messages can indicate the status of or problems with the device Message type Description Status messages Status messages reflect the current state of the device They inform you of normal device operation and require no interaction to clear
40. message 126 troubleshooting Alert Settings window HP Toolbox 88 two sided printing binding edge settings 22 instructions for 75 loading paper 79 Macintosh settings 93 problem solving 109 Show Me How menu 18 usage page 20 type mismatch message 124 ENWW U unexpected size or type errors 116 uninstalling Macintosh software 10 UNIX carriage return settings 24 Update Now feature drivers 8 upgrading memory 182 usage page 20 usage page printing 84 USB buffer overflow errors 115 USB cable part number 158 USB port connecting 43 included 2 locating 6 problem solving Macintosh 151 supported 3 USB storage device errors 125 Use Different Paper Covers 74 V vertical spacing setting default 24 voltage specifications 169 Ww wake time setting 28 warnings setting 28 warranty extended 166 print cartridge 162 product 161 transfer unit and fuser 162 watermarks 73 wavy paper problem solving 108 143 Web sites customer support 163 fraud reports 96 HP Easy Printer Care 11 HP Web Jetadmin downloading 92 Linux support 7 152 Macintosh customer support 164 Material Safety Data Sheet MSDS 175 ENWW ordering supplies 156 paper specifications 51 52 software downloading 7 weekly on site service 165 white lines or spots problem solving 144 Wide A4 settings 23 Windows driver settings 9 72 drivers supported 7 error messages problem solving 149 software components 11 supported operating
41. messages types of 111 Paper Handling menu 21 Print Quality menu 24 Printing menu 22 problem solving 103 Resets menu 32 Retrieve Job menu 19 settings 8 14 34 Show Me How menu 18 System Setup menu 27 copies default number of 22 counterfeit supplies 96 Courier font settings 23 cover pages 74 78 creased paper problem solving 143 crooked pages 142 curled paper problem solving 143 curly paper problem solving 108 custom sizes supported 57 custom size paper driver settings 73 settings 21 tray settings 22 customer support embedded Web server links 91 HP Printer Utility pages 93 Linux 152 online 163 repacking device 165 D darkness setting 26 Data light 15 data transmission settings 31 196 Index date setting 27 119 DC controller errors 117 declaration of conformity 177 default gateway setting 45 default settings restoring 32 density problem solving 138 settings 26 93 device comparison 2 device languages automatic switching 36 errors 120 settings 28 Device List HP Toolbox 87 Device Status HP Toolbox 88 Diagnostics menu 33 DIMMs accessing 5 installing 183 part numbers 157 types available 182 unsupported errors 117 verifying installation 187 disabling AppleTalk 46 DLC LLC 46 IPX SPX 46 network protocols 45 disk EIO slots 182 file directory printing 20 installing 190 removing 191 disposal end of life 174 DLC LLC setting 31 46 dots problem solving 138 145 double sided prin
42. more memory See Use information pages 1 After the configuration page has printed turn the device off and disconnect the power cord 2 ENWW Install memory 183 3 Remove the right side panel by sliding it towards the rear of the device until the side slides from the device 4 _ mS THA 7 5 Remove the DIMM from the antistatic package CAUTION To reduce the possibility of damage caused by static electricity always wear an electrostatic discharge ESD wrist strap or touch the surface of the antistatic package before handling DIMMs 184 Appendix E Work with memory and print server cards ENWW 6 Hold the DIMM by the edges and align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open T Press the DIMM straight into the slot and press firmly Make sure the locks on each side of the DIMM snap into place 8 Close the access door and press firmly until it snaps into place ZS PUMA ENWW Install memory 185 9 To replace the right side panel line up the alignment arrows and slide the panel toward the front of the device until it latches into place 11 Turn the device on 186 Appendix E Work with memory and print server cards ENWW Check DIMM installation After installing the DIMM make sure that the installation was successful Verify that
43. not pick up pages until they come to rest in the output bin RAM DISK DEVICE FAILURE alternates with Ready To clear press The RAM disk has failed e Printing can continue for jobs that do not require the RAM disk e To remove this message from the display press V RAM DISK FILE OPERATION FAILED alternates with Ready To clear press Y The device received a PUL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory e Printing can continue e To remove this message from the display press VW e Ifthe message reappears there might be a problem with the software program RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press Y RAM DISK IS WRITE PROTECTED alternates with Ready To clear press The device received a PUL file system command to store something on the file system but the file system is full The file system is protected and no new files can be written to it e Use HP Web Jetadmin software to delete files from the RAM disk memory and try again e To remove this message from the display press V e To enable writing to the RAM disk memory use HP Web Jetadmin to turn off write protection e To remove this message from the display press Y RAM DISK X Initializing alternates with DO NOT POWER OFF Receiving upgrade The new RAM disk installed in slot X is initializ
44. paper Device processing and download time The complexity and size of graphics The speed of the computer you are using The USB connection The device I O configuration The amount of device memory installed The network operating system and configuration if applicable Device personality PCL or PS A NOTE Although additional device memory can resolve memory problems improve how the device handles complex graphics and improve download times it will not increase maximum device speed ppm 102 Chapter7 Problem solving ENWW Problem solving flowchart If the device is not responding correctly use the flowchart to determine the problem If the device does not pass a step follow the corresponding problem solving suggestions If you cannot resolve the problem after following the suggestions in this guide contact an HP authorized service or support provider 29 i 3 r i Z NOTE Macintosh users For more problem solving information see Solve common Macintosh problems Step 1 Does READY appear on the control panel display YES amp Go to step 2 NO V The display is blank and the The display is The display isin the The display shows A message other device fan is off blank but the wrong language garbled or than READY device fan is on unfamiliar appears on the characters control panel display e Turn the device off and then e Press a device e Turn the device e Make sure that e Go to Con
45. selected Click OK Set a custom paper size from the printer driver 1 2 3 On the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Paper or Paper Quality tab click Custom Use features in the Windows device driver 73 7 8 On the Custom Paper Size window type the name of the custom paper size Type the paper size length and width If you type a size that is too small or too large the driver adjusts the size to the minimum or maximum size that is allowed If necessary click the button to change the unit of measure between millimeters and inches Click Save Click Close The name that you saved appears in the paper size list for future use Use different paper and printing covers Follow these instructions for printing a first page that is different from other pages in the print job o oo gt Ye IS Open the printer driver See Open the printer drivers On the Paper or Paper Quality tab select the appropriate paper for the first page of the print job Click Use Different Paper Covers In the list box click the pages or covers that you want to print on different paper To print front or back covers you must also select Add Blank or Preprinted Cover In the Source is and Type is list boxes select the appropriate paper type or source for the other pages of the print job EA NOTE The paper size must be the same for all pages of the print
46. setting can result in unsatisfactory print quality Always print by Type for special print media such as labels or transparencies Always print by Size for envelopes e Ifyou want to print by Type or Size and the trays have not been configured for a certain type or size load the media into tray 1 Then in the printer driver select the Type or Size in the Page Setup Print or Print Properties dialog box e Ifyou often print on a certain type or size of media the device administrator for a network device or you for a local device can configure a tray for that type or size Then when you select that type or size as you print a job the device pulls from the tray configured for that type or size e When you close tray 2 or optional tray 3 a message might appear prompting you to select a Type or Size for the tray If the tray is already configured correctly press to return to the Ready state 66 Chapter 4 Media and trays ENWW ENWW B NOTE Ifall of the tray type settings are set to ANY and if you do not select a specific tray source in the printer driver the device pulls media from the lowest tray For example if you have an optional tray 3 installed the device pulls media from that tray first However if the tray 1 size and type settings are set to ANY and if media is loaded in the tray then the device prints from tray 1 first If tray 1 is closed the device prints from the lowest tray Control print jobs 67 Sel
47. solving 142 models feature comparison 2 multiple pages per sheet 74 79 multipurpose tray See tray 1 N n up printing 74 79 Networking tab embedded Web server 91 networks AppleTalk 46 configuring 44 ENWW default gateway 45 disabling protocols 45 HP Jetdirect print servers models including 2 HP Web Jetadmin 92 IP address 44 Macintosh settings 94 port locating 6 problem solving printing 148 settings 31 subnet mask 44 next day on site service 165 No System error 117 noise specifications 169 non HP supplies 95 112 122 not responding problem solving 110 number of copies setting default 22 O on site service agreements 165 on off switch locating 5 online support 163 operating environment specifications 170 operating systems supported 7 ordering media HP 158 part numbers for 157 supplies through embedded Web server 91 supplies with HP Toolbox 87 orientation page default setting 24 out of toner 29 38 output bins See bins output quality See print quality override A4 letter 22 P packaging device 165 page orientation default setting 24 page too complex error 115 pages per minute 2 pages per sheet 74 79 paper A4 settings 22 23 curled 108 143 custom size 22 73 default size setting 22 document size selecting 73 first page 74 78 fuser modes 25 HP ordering 158 loading tray 1 60 loading tray 2 62 pages per sheet 74 79 problem solving 136 problem solving trays 108 selecting 50 Show
48. source as INTERNAL CARD SLOT 1 or EIO DISK FONT NUMBER FONT NUMBER The device assigns a number to each font and lists the numbers on the PCL Font List The font number appears in the Font column of the printout The range is 0 to 999 FONT PITCH FONT PITCH Selects the font pitch This item might not appear depending on the font selected The range is 0 44 to 99 99 SYMBOL SET SYMBOL SET Selects any one of several available symbol sets at the device control panel A symbol set is a unique grouping of all the characters in a font PC 8 or PC 850 is recommended for line draw characters APPEND CR TO LF APPEND CR TO LF Select YES to append a carriage return to each line feed that the device encountered in backward compatible PCL jobs pure text no job control Some environments such as UNIX indicate a new line using only the line feed control code Use this option to append the required carriage return to each line feed SUPPRESS BLANK SUPPRESS BLANK PAGES When generating your own PCL PAGES extra form feeds are included that would cause one or more blank pages to be printed Select YES for form feeds to be ignored if the page is blank MEDIA SOURCE MEDIA SOURCE MAPPING Allows you to select and maintain MAPPING trays by number when you are not using the printer driver or when the software program has no option for tray selection CLASSIC Tray numbering is based on LaserJet 4 and older models STANDARD Tray n
49. teen ee aac ae cee eee sented tae eee aeeaeeeeeeeeeee eee sgeeaeaaeaaeeeeeeeeeeeeneees 3 Walk a nOuin Gas ie ieee scesteaatesceccaee caehde i Dedede cared E A nee rial eee A eae a a eee 5 DEVICE parts sariini nena aa Aa Muaddansnadddauaauewideadsesas aai 5 Interface POMS ce cccceceieaacesdusaiwase iia a a Eaa aa a a a a a 6 Device S ftWWafe s nscissiaiipu nnne a a aa a aeaa a dds abaya aaea 7 Supported operating SyYStemsS 2 cccceeeeeeeeeeee cence aeaaecaeeeeeeeeeeeeeeeedeeeceaaaaeaaesaesaeeeeeeeeeeeeeess 7 Supported printer driVerS a nuerens iienaa aa aaa aa a a EA a aaa aaa daaa aa Aa 7 Select the correct printer driver ccccecceeecececceceeeeeeeeeeeeceaaanaeceeeceeeeeeeeeeesececnnaeaeeeeeeeeess 7 Driver Autoconfiguration iiiech dietetic date ele ee E 8 Update NOW ccccccee cece cece cette tee eee eaeeaaaeeaaeaaeeaeceeeeeeeeeeeeeeeeeeeeeeeeeeeeetetteeeeeeeeees 8 HP Driver Preconfiguration a iis cectcddsieeeewsccdsssiei eeesaadsier essed itaeeees avast eineeeteees 8 Priority for print settings 2 2 0 eceeeeeeeeeeeeeeee eee eeneeeeeeeeeeeeeeeeeeeseeaeeeeeseeeeaeeeeesenaaeeeeesenaaeeees 8 Open the printer drivers oarnein iiaiai lees beeen clices A A A 9 Software for Macintosh computers ccccccccecceeceeeeeeeeeeeeeetee see aecaeaasaaaaecaeeaeecaeeeeeeeeeeeneess 9 Remove software from Macintosh operating systems neeeeeeeeeeeeeee 10 UNNES aren a EA dente aaeadndaseadhadagatee dd adtas
50. teeter eeee eter tieeeeeeeenaeeeeeeenea 175 FOF MOE INTOFMAtION assai ena deoedes can A a a E E 175 Declaration of conformity s i ceciirrriiserirnairunanknak KA AnA NNNNA AEN ANAKNA ANANA EANNA KAENA AKKAN AEAEE Ea 177 Declaration of Conformity scsisrecinieniieneniri iini anA EAEE 177 EAEE C E A E A E EE 178 Laser SALLY oura a NS 178 Canadian DOC regulations seiors iiorirr iian nnn A RN A AA 178 VOGI statement Japan arcane eeren araa TE 178 Power cord statement Japan ass scticcectsccceactusdicucaneteliscesee siesenaneveblediinerdendeed eevee eens 178 EMI Statement Korea eea aE Eaa a E RESER E A 178 Laser statement for Finland essri aaa a a a a aAA 178 Appendix E Work with memory and print server cards viii OVOMION ani A a N EA EA R EA 182 lastall memo arenino S T 183 install device MEMONY sidicastencscuvaaatateceuvaaaacaneeyeeabaeueeveraadteundveneuchusyavesbectedyevexieteeteaneele linen 183 Check DIMM installation sosccctes cchececs cpa ssetcetedy levee sd idienevceteasieidena A aegis 187 Save resources permanent reSOUrCeS ou eee eeeeeceeeeeeene eee eeeeecte eee eee eaaeeeeeeeeaeeeeeeeeaaeeeeeeeeiaeeeeenennaaes 188 Enable memory for WiNdOWS cccccceeeeeeeeeeeeneee etter ceeeaaaeeeeeeeeeaaaeeeeeeeeeaaeeeeeeeeiaaeeeeesesenaeeeeeenenaaes 189 ENWW Use HP Jetdirect print Server Cards 20 0 2 22 ccccceecececenceeceeaeee eee ee eee eeeeceeaaaeaeeaeeeeeeeeeeeseesenuccnaneaeeeeeeeenss Install an HP Jetdirect print Server Card
51. the REt setting Lock Resources Locks or unlocks storage products such as a hard disk Stored Jobs Manages print jobs that are stored on the device hard disk Trays Configuration Changes the default tray settings IP Settings Changes the device network settings and provides access to the embedded Web server ENWW Use the HP Printer Utility for Macintosh 93 94 SSS Item Description Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network Additional Settings Provides access to the embedded Web server E mail Alerts Configures the device to send e mail notices for certain events SSS SS Chapter 6 Manage and maintain the device ENWW Manage supplies ENWW Using storing and monitoring the print cartridge can help ensure high quality output Supplies life The average cartridge yield is 6 500 pages for the Q7551A cartridge or 13 000 pages for the Q7551X cartridge in accordance with ISO IEC 19752 Actual cartridge yield depends on specific use AN CAUTION EconoMode is a feature that allows the device to use less toner per page Selecting this option may extend the life of the toner supply and may reduce cost per page However it will also reduce print quality The printed image is lighter but it is adequate for printing drafts or proofs HP does not recommend full time use of EconoMode If EconoMode is used full time it is possibl
52. the menu Change device control panel configuration settings 39 40 Chapter 2 Control panel ENWW 3 ENWW Input output I O configuration This chapter describes how to configure certain network parameters on the printer e Parallel configuration e USB configuration e Network configuration 41 Parallel configuration EA NOTE The information in this section applies only to models HP LaserJet P3005 and z HP LaserJet P3005d A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable IEEE 1284 compliant with a connector plugged into the printer parallel port The cable can be a maximum of 10 meters 30 feet long When used to describe a parallel interface the term bidirectional indicates that the printer is able to both receive data from the computer and send data to the computer through the parallel port While the parallel interface provides backwards compatibility a USB or network connection is recommended to optimize performance 1 Parallel port 2 Parallel connector 42 Chapter 3 Input output I O configuration ENWW USB configuration The printer supports a Hi Speed USB 2 0 port The USB cable can be a maximum of 5 meters 15 feet long Connect the USB cable Plug the USB cable into the printer Plug the other end of the USB cable into the computer 1 Type B USB port 2 Type B USB connector ENWW USB configuration 43 Ne
53. tray 1 but cannot select the tray in a program see Customize tray 1 operation V ENWW Problem solving flowchart 107 Solve general print problems Device selects media from the wrong tray Cause Solution The tray selection in the software program might be incorrect For many software programs the paper tray selection is found on the Page Setup menu within the program Remove any media in other trays to make the device select from the correct tray For Macintosh computers use the HP Printer Utility to change the priority of the tray The configured size does not match the size of the media that Through the control panel change the configured size to is loaded in the tray match the size of the media that is loaded in the tray Device does not pull paper from tray Cause Solution The tray is empty Load paper in the tray The paper guides are set incorrectly To set the guides correctly see Load media For tray 2 and tray 3 make sure that the leading edge of the paper stack is even An uneven edge can prevent the lift plate from rising Paper curls when it exits the device Cause Solution The paper curls when it exits to the top output bin Open the rear output bin to allow the paper to exit in a straight path through the device Turn over the paper that you are printing on Reduce the fusing temperature to reduce the curling See Print Quality submenu 108 Chapter 7 Problem solving
54. up time for the device to warm up and calibrate each day The default for each day is OFF If you set a wake TUESDAY time HP recommends setting an extended sleep delay time period so that the device will not return to sleep mode soon WEDNESDAY after waking THURSDAY FRIDAY SATURDAY SUNDAY PERSONALITY AUTO Selects the default device language personality The possible values are determined by which valid languages are installed PDF in the device PS Normally you should not change the device language If you change it to a specific device language the device will not PCL switch automatically from one language to another unless specific software commands are sent to the device The default setting is AUTO CLEARABLE WARNINGS JOB Sets the amount of time that a clearable warning appears on the device control panel display Chapter 2 Control panel ENWW Item Values Explanation ON JOB The clearable warning message appears until the end of the job that generated the message ON The clearable warning message appears until you press Vv The default setting is JOB AUTO CONTINUE OFF ON Determines how the device reacts to errors If the device is on a network you probably want to turn AUTO CONTINUE to ON ON If an error occurs that prevents printing the message appears on the device control panel display and the device goes offline for 10 seconds before returning online OFF If an error occurs that p
55. while the device was turned on USE TRAY X lt TYPE gt lt SIZE gt trays The device is offering a selection of alternate e media to use for the print job Turn the device off To continue using the USB storage accessory reinstall it Turn the device on Use and to highlight a different size or type and then press v to select the size or type Press to return to the previous size or type See Load media for more information 126 Chapter 7 Problem solving ENWW Common causes of jams The device is jammed Cause Solution The media does not meet specifications Use only media that meets HP specifications See Media considerations A component is installed incorrectly You are using media that has already passed through a device or copier Verify that all print cartridges the transfer unit and the fuser are correctly installed Do not use media that has been previously printed on or copied An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack is below the maximum stack height mark in the tray See Load media The media is skewed The media is binding or sticking together The media is removed before it settles into the output bin The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it Remove the media flex it rotate it 180 or flip it over
56. you can make changes to general device configuration default settings such as tray size and type sleep delay device personality language and jam recovery The device control panel settings can also be changed from a computer by using the setting page of the embedded Web server The computer shows the same information that the control panel shows For more information see Use the embedded Web server CAUTION Configuration settings seldom need to be changed Hewlett Packard Company recommends that only the system administrator change configuration settings Change control panel settings For a complete list of menu items and possible values see Use the control panel menus Certain menu options appear only if the associated tray or accessory is installed For example the EIO menu appears only if an ElO card is installed Change a control panel setting 1 Press Menu to open the menus 2 Use A or to scroll to the menu that you want and then press v 3 Some menus might have several submenus Use or to scroll to the submenu item that you want and then press v 4 Use A amp or to scroll to the setting and then press v 5 Use amp or W to change the setting Some settings change rapidly if 4 or W is held down 6 Press to save the setting An asterisk appears next to the selection on the display indicating that it is now the default 7 Press Menu to exit the menu EA NOTE Device driver settings ove
57. 1 Remove tray 2 from the device 2 Push the green button on the top right front of the tray 2 opening to access the duplex paper path ENWW Clearjams 133 3 Reach in and pull out the jammed paper 4 Push the bottom of the duplex access plate back up until it clicks into place on both sides both sides need to be engaged 5 Reinstall tray 2 Solve repeated jams If jams occur frequently try the following actions e Check all the jam locations A piece of media might be stuck somewhere in the device e Check that media is correctly loaded in the trays that the trays are correctly adjusted for the loaded media size and that the trays are not overfilled e Check that all trays and paper handling accessories are completely inserted into the device Ifa tray is open during a print job a jam might occur e Check that all covers and doors are closed If a cover or door is open during a print job a jam might occur 134 Chapter 7 Problem solving ENWW e Try printing to a different output bin e The sheets might be sticking together Try bending the stack to separate each sheet Do not fan the stack e Ifyou are printing from tray 1 try feeding fewer sheets of media at a time e Ifyou are printing small sizes such as index cards make sure that th
58. 2 Print submenu seiiirennniiraniiga iiaa aa iiaa aa aiaa aada 22 Print Quality SUDIMOMU ssiri a E AAO 24 Systeam Setup SUDMENU ienaa aa ATREA 27 VO SUBMENU sasise nasisi iiaa aai aaa a a a Ta Eai E a aE aE 31 RRESCtS submenU sesira na ra a aa eaaa daaa aaa Na 32 DIAGMOSHCS mMeoMiesssrnrie Heapegeudy aia vedencea vedi Mies sian cad levasancaencea ob agudetean aeewerseaneuenesee dues eas 33 SEMVICE MON saeceeis te tesedt aa EEEE 33 Change device control panel configuration settings 2 0 00 eee eeeeneeeeeeeeeeeetaeeeeeeeeeetaeeeeeeeeeeniaaees 34 Change control panel settings tcc iecscdietes aia ter eck a eeiea iinet tee edideniediiiees E 34 Change a control panel Setting 0 ce eceeeeeee eee eeene eee eeeeeaaaeeeeeeeeeiaeeeeeeeeeeaas 34 SNOW Address ocine ninan EEA evaciieteseualundenisieaaiet bee R 34 Tray behavior Options 0 cece tere eee nee ain ieee eee ieee eee EANNA AKAA Aaaa ARRAL 35 Sleep Delay srccccscievicves Micceteedeseeeeete EAN T EA det Ses teen 35 Personally serenecon San ee ee dest sec oie faut EEA soot da enna ots A dead eenant aeeetenenenes 36 Clearalbble Wenning Sci saitcie betas n tea vtgtaiags nev uatias capiutin ae sanuysacdceseavvsant coaetuvint ppaenvenbsageerneeens 37 Auto COMUMUG soiien n Aa EEEE TAEAE N EERE 37 CII GS LOW sison a N aa eeceete 37 CartridgGe OUt RESPONSE erni aaa AEAEE AE ENA 38 Jam FOCOV ONY eerie a E 38 PRAM CISK cis siaccetsahs sabdicdeeansateadddanavh saaebledadeeabbi
59. 7 margins envelopes 53 legal paper problem solving 153 settings 24 material restrictions 174 Material Safety Data Sheet MSDS 175 media A4 settings 22 23 curled 108 143 custom size 22 73 default size setting 22 document size selecting 73 first page 74 78 HP ordering 158 loading tray 1 60 loading tray 2 62 pages per sheet 74 79 problem solving 136 problem solving trays 108 selecting 50 Show Me How menu 18 sizes supported 57 skewed 142 special loading 64 specifications 51 52 57 storing 59 tray selection 27 35 66 tray settings 21 two sided printing 57 types supported 58 unexpected size or type errors 116 usage page 20 wrinkled 143 memory autoconfiguration 8 included 2 9 installing DIMMs 183 ENWW insufficient 114 121 part numbers 157 permanent resources 188 RAM disk errors 123 RAM disk settings 30 39 sanitizing disk 124 supply errors 112 unsupported RAMerrors 117 upgrading 182 verifying installation 187 menu map 20 menu map printing 84 menus control panel access denied 119 accessing 15 17 Configure Device 22 Diagnostics 33 O 31 Information 20 Paper Handling 21 Print Quality 24 Printing 22 Resets 32 Retrieve Job 19 Show Me How 18 System Setup 27 mercury free product 174 messages Alert Settings HP Toolbox 88 alphabetical list 119 e mail alerts 86 94 eventlog 33 lights control panel 15 numerical list 112 settings 28 37 types of 111 Windows 149 misformed characters problem
60. 83714 1021 USA declares that the product Product Name HP LaserJet P3005 Series Including Optional 500 Sheet Input Tray Q7817A Regulatory Model Number BOISB 0406 02 Product Options ALL Print Cartridges Q7551A Q7551X conforms to the following Product Specifications Safety IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 1993 A1 A2 EN 55022 1994 A1 A2 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name or the product number s Boise Idaho USA June 7 2006 For regulatory topics only Australia Contact Produ
61. A CAUTION Itis extremely important to remove the print cartridge before shipping the device A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 3 Remove and retain the power cable interface cable and optional accessories HP maintenance agreements 165 4 If possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly 5 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment Extended warranty HP Support provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase The customer must purchase HP Support within the stated factory warranty For more information contact the HP Customer Care Service and Support group 166 AppendixB Service and support ENWW C Specifications Physical specifications e Electrical specifications e Acoustic specifications e Operating environment ENWW 167 Physical specifications Table C 1 device dimensions device model He
62. Confidential that is printed in the background of each page of a document 1 On the File menu in the software program click Print 2 Select the driver and then click Properties or Preferences 3 From the Effects tab click the Watermarks drop down list 4 Click the watermark that you want to use To create a new watermark click Edit 5 If you want the watermark to appear only on the first page of the document click First Page Only 6 Click OK To remove the watermark click none in the Watermarks drop down list Resize documents Use the document resizing options to scale a document to a percentage of its normal size You can also choose to print a document on a different size paper with or without scaling Reduce or enlarge a document 4 2 3 4 On the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Effects tab next to of Normal Size type the percentage by which you want to reduce or enlarge your document You can also use the scroll bar to adjust the percentage Click OK Print a document onto a different paper size 1 2 3 4 5 6 On the File menu in the software program click Print Select the driver and then click Properties or Preferences On the Effects tab click Print Document On Select the paper size to print on To print the document without scaling it to fit make sure that the Scale to Fit option is not
63. DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press Y to highlight CARTRIDGE OUT and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu Jam recovery Use this option to configure the device response to jams including how the device handles the pages involved AUTO is the default value e AUTO The device automatically turns jam recovery on when sufficient memory is available e ON The device reprints any page that is involved in a jam Additional memory is allocated to store the last few pages that were printed and this might cause overall device performance to suffer e OFF The device does not reprint any page that was involved in a jam Because no memory is used to store the most recent pages overall device performance might be optimized Set the jam recovery response 1 Press Menu to open the menus 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press YW to highlight SYSTEM SETUP and then press v 38 Chapter 2 Control panel ENWW ENWW 4 Press to highlight JAM RECOVERY and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu RAM disk This option determines how the RAM disk feature is configured This option is available only if the device has at least 8 MB of free memory The default is AUTO e AUTO The device
64. H IN TRAY XX alternates with Ready The tray is loaded with a media size that is different than the size for which the tray is configured Printing can continue from other trays but not from this one e Make sure the media guides are adjusted correctly e Inthe PAPER HANDLING menu configure the tray for the correct size Sleep mode on The device is in the sleep mode Any button press or the receipt of data clears sleep mode No action necessary The device automatically exits sleep mode STANDARD TOP BIN FULL alternates with Remove all paper from bin Tray X lt TYPE gt lt SIZE gt alternates with To change size or type press Y The output bin is full Printing cannot continue The device is reporting the current configuration of tray X Empty the output bin Printing resumes automatically No action necessary Press to clear the message Press Y to change the type or size See Load media for more information TRAY XX EMPTY lt TYPE gt lt SIZE gt alternates with Ready The tray is empty but the current print job does not require this tray Fill the tray The message indicates the type and size of media for which the tray is currently configured TRAY XX OPEN For help press gt alternates with Ready TRAY XX OPEN OR EMPTY alternates with Ready The tray is open but printing can continue The tray is open or empty but the current print job does not requi
65. HP LaserJet P3005 Series printers User Guide HP LaserJet P3005 Series printers User Guide invent Copyright and License 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q7812 90911 Edition 1 10 2006 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Linux is a U S registered trademark of Linus Torvalds Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency Table of contents 1 Device basics DEVICE COMPANSON i srecen arden diets acldacedeaaleeacuabes aeausceucacdedaa aes add eadeade AA aaeteeseavagenanens 2 Features comparison ccc cece cee eeeeeeeec eee ee eee e eee e
66. Me How menu 18 sizes supported 57 skewed 142 special media loading 64 specifications 51 52 57 storing 59 tray selection 27 35 66 tray settings 21 two sided printing 57 types supported 58 unexpected size or type errors 116 usage page 20 wrinkled 143 Paper Handling menu 21 paper path test 33 parallel buffer overflow errors 115 parallel cable length maximum 42 partnumbers 158 parallel communications settings 31 parallel port connecting 42 included 2 locating 6 part numbers accessories 157 cables 157 ElO cards 157 media HP 158 memory 157 print cartridges 157 parts ordering 156 PCL drivers 7 PCL font list printing 20 Index 199 PCL setting as device language 28 PDF error pages 23 permanent resources 188 permanent storage errors 118 personalities automatic switching 36 errors 120 settings 28 physical specifications 168 portrait orientation setting as default 24 ports included 2 locating 6 LPT error messages 149 parallel 42 problem solving Macintosh 151 supported 3 USB 43 PostScript problem solving 153 setting as device language 28 PostScript error pages problem solving 104 settings 23 PostScript Printer Description PPD files included 9 problem solving 150 power specifications 169 power switch locating 5 PPDs included 9 problem solving 150 preconfiguration driver 8 preprinted paper fuser modes 25 prepunched paper fuser modes 25 presets Macintosh 78 print cartridges authentication 96
67. OMODE ON EconoMode is a feature that allows the printer to use less toner per page Selecting this option will extend the life of the toner OFF supply and may reduce cost per page However it will also reduce print quality The printed page is lighter but it is adequate for printing drafts or proofs HP does not recommend full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if there is toner supply remaining in the cartridge EA NOTE Itis best to turn EconoMode on or off in the program or printer driver Program and device driver settings override control panel settings The default setting is OFF TONER DENSITY 1to5 Lighten or darken the print on the page by setting the toner density Select a setting ranging from 1 light to 5 dark The default setting of 3 usually produces the best results Chapter 2 Control panel ENWW Item Values Explanation CREATE CLEANING PAGE There is no value to select Press Y to print a cleaning page for cleaning toner from the fuser Follow the instructions on the cleaning page For more information see Clean the device PROCESS CLEANING There is no value to select This item is available only after a cleaning page has been PAGE created Follow the instructions that are printed on the
68. ORMATION and then press accessories 3 Press W to highlight PRINT CONFIGURATION and then press Y B NOTE Ifthe device contains an HP Jetdirect print server or an optional hard disk drive an additional configuration page prints that provides information about those devices Supplies status page 1 Press Menu Shows print cartridge toner levels 2 Press W to highlight INFORMATION and then press 3 Press W to highlight PRINT SUPPLIES STATUS PAGE and then press B NOTE Ifyou are using non HP supplies the supplies status page might not show the remaining life for those supplies For more information see HP policy on non HP print cartridges Usage page 1 Press Menu Shows a page count foreach sizeof 2 Press W to highlight INFORMATION and then press Y paper printed the number of one sided simplexed or two sided duplexed 3 Press W to highlight PRINT USAGE PAGE and then press Y pages and the average percentage of coverage 84 Chapter 6 Manage and maintain the device ENWW ENWW Page description How to print the page File directory 1 Press Menu Shows information for all installed mass 2 Press W to highlight INFORMATION and then press Vv storage devices 3 Press W to highlight PRINT FILE DIRECTORY and then press Ey NOTE This option does not appear if no mass storage devices are installed PCL or PS font list 1 Press Menu Shows which fonts are currently 2 Press W
69. P Printer Selector to open the HP Printer Selector 5 Select the device that you want to configure and then click Utility Open the HP Printer Utility in Mac OS X V10 3 or V10 4 1 In the Dock click the Printer Setup Utility icon EF NOTE Ifthe Printer Setup Utility icon does not appear in the Dock open the Finder click Applications click Utilities and then double click Printer Setup Utility 2 Select the device that you want to configure and then click Utility HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list The following table describes the tasks that you can perform from these pages Item Description Configuration Page Prints a configuration page Supplies Status Shows the device supplies status and provides links for online supplies ordering HP Support Provides access to technical assistance online supplies ordering online registration and recycling and return information File Upload Transfers files from the computer to the device Upload Fonts Transfers font files from the computer to the device Firmware Update Transfers updated firmware files from the computer to the device Duplex Mode Turns on the automatic two sided printing mode Economode amp Toner Density Turns on the Economode setting to conserve toner or adjusts toner density Resolution Changes the resolution settings including
70. RE DEVICE menu at the device control panel temporarily turn off the CLEARABLE WARNINGS and AUTO CONTINUE settings Then print the job again Step 4 Does the job print as expected YES amp Go to step 5 NO VW Print is garbled or only a portion of the page prints Printing stops in the middle of the job Print speed is slower than expected A device control panel setting is not taking effect Check that you are using e You might have e the correct device driver pressed Stop See Select the correct e printer driver e Check that the power supplied to the device is steady and that it meets device specifications e See Electrical specifications The data file sent to the device might be corrupt To test try printing it on another device if possible or try a different file Check the interface cable connections Test the cable by trying it on another computer if possible Replace the interface cable with a high quality cable see Part numbers Simplify the print job print at a lower resolution or install more device memory See Install memory You might be missing a device message that could help you solve the problem On the SYSTEM SETUP submenu on the CONFIGURE DEVICE menu at the device control panel temporarily turn the Simplify the print job Add more memory to the device See Install memory Turn banner pages off See your network
71. Release the four tabs in the center of the black paper guide inside the lower rear door Lower rear door completely and then remove all media found Close the rear door The four tabs in the paper guide will automatically reattach to the door Reinstall the duplexer To exit press D Press the W to see step by step information Open the top cover and then remove the print cartridge Remove all media found Lift the metal flap and then remove any media remaining Verify that the media size matches the tray settings and the dial on the tray Reinstall the print cartridge and then close the top cover To exit press 20 INSUFFICIENT MEMORY alternates with For help press To continue press 7 The device has received more data from the computer than fits in available memory Press Y to continue printing Ey NOTE Data will be lost Reduce the complexity of the print job to avoid this error Adding memory to the device may allow printing of more complex pages 114 Chapter 7 Problem solving ENWW Control panel message Description Recommended action 21 PAGE TOO COMPLEX alternates with To continue press Y The page compression process is too slow for the device Some data may be lost on the page Press W to see step by step information To print the job with some data loss press to exit the message and then press V If data is lost simplify th
72. State before Printing box Click OK Click Spool Setting and then click Print Directly to Printer Click OK Error message General Protection FaultException OE Spool32 Illegal Operation Cause Solution Close all software programs restart Windows and try again Select a different device driver If the HP LaserJet P3005 PCL 6 driver is selected switch to a PCL 5e or PS driver You can usually do this from a software program Delete all temp files from the Temp subdirectory You can determine the name of the directory by editing the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is the temp directory It is usually C TEMP by default but can be redefined See the Microsoft Windows documentation that came with your computer for more information about Windows error messages ENWW Solve common Windows problems 149 Solve common Macintosh problems In addition to the problems that are listed in Solve print quality problems this section lists problems that can occur when using a Mac computer A NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility The device will not appear in the Chooser RE The device driver is not listed in Print Center Cause Solution The device software might not have been installed or was Make sure that the HP LaserJet P3005 PPD is in the following installed incorrectly hard drive folder Li
73. Y and then press v 5 Press or to select the appropriate personality and then press v 6 Press Menu to exit the menu 36 Chapter 2 Control panel ENWW ENWW Clearable warnings Use this feature to determine the display time of control panel clearable warnings by selecting ON or JOB The default value is JOB e ON Clearable warnings appear until you press v e JOB Clearable warnings appear until the end of the job for which they were generated Set the clearable warnings 1 Press Menu to open the menus Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight CLEARABLE WARNINGS and then press v 5 Press amp or to select the appropriate setting and then press v 6 Press Menu to exit the menu Auto continue You can determine device behavior when the system generates an auto continuable error ON is the default setting e Select ON if you want an error message to appear for 10 seconds before the device automatically continues to print e Select OFF to pause printing any time an error message appears and until you press v Set auto continue 1 Press Menu to open the menus Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press W to highlight AUTO CONTINUE and then press v 5 Press amp or to select the appropriate setting and then
74. aaa aaa aa 51 Media considerati ns siiis isinipon i aa aaa aaa a aa Aa a daaa iaiia 52 EMVCIODES iieiea E E EA a E a ae aa aa aada it 52 Envelopes with double side seamS 2 eeceeeeeeeceeeceeeeeeeeeeeeeeeeeeeteeeteeeneees 52 Envelopes with adhesive strips or flap ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 53 Envelope MAMGINS 2222 cccecedeseccceseecedessecceeeenedesenceeesenecsenceeeseaaaesenceeenennesseneess 53 Envelope Storag secenario iini dini A ATE 53 LAGI e E A A E E E cuales 53 Label ConstrUCtiON issic eiia a EE aiaa 54 TKANSPAPENCISS irori aaa aiia aiaa a aa aa aaa a aaaea 54 Card stock and heavy Media sscororsisris thien kne anne eee eee eeee seer neeeeeeeenaeeeeeeeniea 54 Card Stock CONSIMUCTION 2cisistesssadacecaaanaed feedaadandunasannnadieaeasanntd tasanaddaunasteaddedteass 55 iv ENWW Card Stock guidelines ssmeorrnsn taira ANERE TREAN aE EAA 55 Letterhead and preprinted fOrmS cccceeceeeeeeeecee cee eceeee eee eeeeee ee seceeeaeeeeeeeeeeeeeeeeeteeenenea 55 Select print Media as tives scadesctecdeetadecets cosa guatadaetaeatagerin E E E EA EE L eae delay 57 Supported media SIZES ccccceceeeeeceeceeceneecaeecaeeeeeeeeeeeeeeeeee ses aacaaeaaaaaaeaeeeeeeeeeeeeeeeeeeeeeees 57 S pported media TYPES vadeccezes idveasesTeaisecacechaasadeadsehvidedcavevaaeeanethasee a aieeaa iaiia 58 Printing and paper storage environment ccc ceeeeee eee eeeeeeee eee
75. ages following a jam Printing performance might be increased with this setting ON The device automatically reprints pages after a jam is cleared ENWW Configure Device menu 29 30 Item Values Explanation RAM DISK AUTO The default setting is AUTO Determines how the RAM disk is configured AUTO Allows the device to determine the optimal RAM disk size based on the amount of available memory OFF The RAM is disabled B NOTE Ifyou change the setting from OFF to AUTO the device automatically reinitializes when it becomes idle The default setting is AUTO LANGUAGE DEFAULT Several Selects the language for the messages that appear on the device control panel display The default setting is determined by the country region in which the device is purchased Chapter 2 Control panel ENWW I O submenu Items on the I O input output menu affect the communication between the device and the computer If the device contains an HP Jetdirect print server you can configure basic networking parameters by using the submenu These and other parameters can also be configured through HP Web Jetadmin see Use HP Web Jetadmin software or other network configuration tools such as the embedded Web server see Use the embedded Web server Item Values Explanation 1 0 TIMEOUT 5 to 300 Select the I O timeout period in seconds Use this setting to adjust timeout for the best performance If data
76. al media The following table provides guidelines for loading special media and configuring the printer driver Use the correct media type setting in the printer driver to obtain the best print quality For some types of media the product reduces the print speed EF NOTE Inthe Windows printer driver adjust the media type on the Paper tab in the Type is drop down list In the Macintosh printer driver adjust the media type on the Printer features pop up menu in the Media type drop down list Media type Maximum amount Printer driver setting Tray 1 media Tray 2 or tray 3 media that can be loaded orientation orientation into tray 2 or optional tray 3 Normal Up to 500 sheets Plain or unspecified Side to be printed Side to be printed facing up facing down Envelopes Zero Envelopes Envelope Side to be printed Do not print envelopes should be used only in facing up stamp area from tray 2 or optional tray 1 closest to the product tray 3 short edge toward the product Heavy envelopes Zero Envelopes Heavy envelope Side to be printed Do not print heavy should be used only in facing up stamp area envelopes from tray 2 tray 1 closest to the product or optional tray 3 short edge toward the product Labels Zero Labels should be Labels Side to be printed Do not print labels from used only in tray 1 facing up with top edge tray 2 or optional tray 3 to the front of the product Transparencies Zero Transparencies Transparencies Si
77. also flip open the additional tray extender NANNY QQ N 60 Chapter 4 Media and trays ENWW 3 Slide the media width guides slightly wider than the media 4 Place media into the tray short edge in print side up The media should be centered between the media width guides and under the tabs on the media width guides 5 Slide the media width guides inward until they lightly touch the media stack on both sides without bending it Make sure that the media fits under the tabs on the media width guides ENWW Load media 61 62 EA NOTE Do not add media to tray 1 while the device is printing This could cause a jam Do not close the front door when the device is printing Customize tray 1 operation The device can be set to print from tray 1 if it is loaded or to print only from tray 1 if the type of media that is loaded is specifically requested See Paper Handling menu Setting Explanation TRAY 1 TYPE ANY The device usually pulls media from tray 1 first unless it is empty or closed If you do not keep media in tray 1 all the time or if you use tray 1 only to manually feed TRAY 1 SIZE ANY media keep the default setting of TRAY 1 TYPE ANY and TRAY 1 SIZE ANY on the Paper Handling menu TRAY 1 TYPE or TRAY 1 SIZE a type The device treats tray 1 like the other trays Instead of looking for media in tray 1 other than ANY first the device pulls media from the tray that matches type and size
78. amista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser ENWW Safety statements 179 180 Appendix D Regulatory information ENWW ENWW Work with memory and print server cards This section explains the memory features of the device and provides steps for expansion Overview Install memory Check DIMM installation Save resources permanent resources Enable memory for Windows Use HP Jetdirect print server cards 181 Overview One dual inline memory module DIMM slot is available for upgrading the device with the following items e More device memory DIMMs is available in 32 48 64 128 and 256 MB e Other DIMM based device languages and device options For ordering information see Order parts accessories and supplies EA NOTE Single inline memory modules SIMMs used in previous HP LaserJet devices are not compatible with the device The device als
79. amming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an impli
80. ardware error has occurred Press W to view step by step information To clear the error press to exit the message and then press V to continue If the problem persists turn the device off and then on If the message persists contact HP Support To exit press Turn the device off and then on If the problem persists contact HP Support 8X YYYY EIO ERROR The EIO accessory card has encountered a critical error Turn the device off and then on Upgrade the Jetdirect firmware Try to determine whether the error occurs intermittently while printing or when turning on the device 118 Chapter 7 Problem solving ENWW Control panel message Description Recommended action e Ifthe error appears while printing determine whether it occurs when printing from a specific computer a specific application or a specific file If all other computers applications or files can print without the error then the problem may be only within one print job or computer Make sure the computer has the most current printer drivers or use a generic printer driver e Ifthe error occurs when the device is first turned on turn off the device disconnect the LAN cable and then turn on the device This process will determine if errors occur from the network connection If errors do not appear when the LAN cable is unplugged it is possible traffic or signal on the network might be causing the error Make
81. are required as a result of using non HP supplies are not covered under HP warranty NON HP SUPPLY INSTALLED alternates with For help pressFor help press A new non HP supply has been installed This message appears until an HP supply is installed or you press Vv If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press V PAPER PATH JAM FRONT DOOR alternates with For help press gt A page is jammed in the paper path Open the front door and remove any jammed media Paused alternates with To return to Ready press the STOP key The device has paused Press Stop to resume printing Performing upgrade A firmware upgrade is in process No action necessary Do not turn off the device Performing PAPER PATH TEST The device is performing a paper path test No action necessary 122 Chapter 7 Problem solving ENWW Control panel message Description Recommended action PRINTING STOPPED To continue press Y This message appears when a Print Stop test runs and the time expires Press Y to continue printing PROCESSING DUPLEX JOB alternates with Do not grab paper until job completes During duplex printing the paper emerges for a short time before it is pulled back into the device Do
82. at you can select Contains basic status e Device Status section Shows device status information This section will indicate device alert information for the device conditions such as an empty print cartridge It also shows device identification information control panel messages and print cartridge levels After you correct a problem with the device click the button to update the section e Supplies Status section Shows detailed supplies status such as the percentage of toner remaining in the print cartridge and the status of the media that is loaded in each tray e Supplies Details link Opens the supplies status page to view more detailed information about device supplies ordering information and recycling information Find Other Printers Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window window The Find Other Printers window provides a utility that detects other network printers so that you can add them to the Devices list and then monitor those devices from your computer Allows you to add more printers to your printer list 88 Chapter 6 Manage and maintain the device ENWW Use the embedded Web server ENWW Ex NOTE When the device is directly connected to a computer use the HP Easy Printer Care software to view the device status e View device control status information e Set the type of paper loaded in each tray e Determine the remaining life on all supplies and or
83. ata that should not change supplies Materials that the device uses and that must be replaced The supply item for this device is the print cartridge TCP IP An internet protocol that has become the global standard for communications toner The fine black or colored powder that forms the image on the printed media transfer unit The black plastic belt that transports media inside the device and transfers toner from the print cartridge onto the media tray The receptacle that holds blank media 194 Glossary ENWW Index Symbols Numerics 500 sheet tray See tray 3 A A4 sizes supported 57 A4 paper settings 22 23 A5 sizes supported 57 access denied 119 accessibility features 4 accessories available 3 ordering 156 part numbers 157 acoustic specifications 169 adhesive labels See labels Alert Settings window HP Toolbox 88 alerts e mail 86 94 anticounterfeit supplies 96 AppleTalk setting 31 46 Attention light 15 authorized dealers 163 auto continue setting 29 37 autoconfiguration drivers 8 B B5 sizes supported 57 bad transmission errors 115 batteries included 174 bidirectional communication settings 31 binding edge settings 22 bins output fullmessage 124 jams clearing 131 locating 5 ENWW paper curl problem solving 108 paper path test 33 selecting 68 blank control panel 103 blank pages printing 74 problem solving 109 suppressing 24 blurred print problem solving 146 Bonjour Settings 94
84. be affected Replace this supply with a genuine HP supply that is designed for this device 120 Chapter 7 Problem solving ENWW Control panel message Description Recommended action Ready Genuine HP supplies installed A new HP cartridge has been installed The device returns to the Ready state after approximately 10 seconds No action necessary Incorrect The PIN number is incorrect Contact the network administrator INFLATE FAILURE An error has occurred during a firmware upgrade Reinstall the firmware e Ifthe problem persists contact HP Support Initializing This message appears when the device is turned on and begins initialization No action necessary Initializing permanent storage This message appears when the device is turned on to show that permanent storage is being initialized No action necessary INSERT OR CLOSE TRAY XX A tray is open and the device is trying to print from another tray Close the tray indicated so that printing can continue INSTALL FUSER For help press The fuser is either not installed or not correctly installed in the device Press for help or Contact HP Customer Support or your authorized HP service provider Install supply alternates with For status press Y INSUFFICIENT MEMORY TO LOAD FONTS DATA The print cartridge is missing This message alternates with the name of the storage
85. both sides printing on binding edge settings 22 instructions for 75 loading paper 79 Macintosh settings 93 problem solving 109 Show Me How menu 18 usage page 20 browsers supported HP Toolbox 11 buffer overflow errors 115 buttons control panel 15 c cables parallel connecting 42 part numbers 158 USB connecting 43 Canadian DOC regulations 178 card stock fuser modes 25 guidelines for using 54 cardstock loading 64 sizes supported 58 carriage returns settings 24 cartridges authentication 96 density settings 26 EconoMode 26 95 features 4 genuine HP 95 jams clearing 130 low 29 37 non HP 95 ordering through embedded Web server 91 out 29 38 part numbers 157 recycling 173 replacement intervals 95 replacing 97 status messages 15 status viewing with HP Toolbox 87 storage 95 warranty 162 characters misformed 142 cleaning exterior 100 cleaning page 27 clearable warnings setting 28 37 clock errors 112 code CRC errors 120 communications settings 31 configuration page Macintosh 93 printing 84 problem solving 103 Configure Device menu 22 contacting HP 163 control panel access denied 119 buttons 15 cleaning page printing 100 clearable warning settings 28 Configure Device menu 22 Index 195 date time settings 27 Diagnostics menu 33 display 15 I O menu 31 Information menu 20 language selecting 30 39 lights 15 locating 5 menus 17 messages alphabetical list 119 messages numerical list 112
86. brary Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt represents the two letter language code for the language that you are using Reinstall the software See the getting started guide for instructions The device name IP address or Rendezvous host name does not appear in the device list box in the print center Cause Solution The device might not be ready Make sure that the cables are connected correctly the device is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous is selected depending on the type of connection that exists between the device and the computer The wrong device name IP address or Rendezvous host Check the device name IP address or Rendezvous host name is being used name by printing a configuration page See Use information pages Verify that the name IP address or Rendezvous host name on the configuration page match
87. cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the device product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU
88. ccedsathdeeliad anaveledavagatesbecddeesheavedacnedstecteualtiegss 39 LAM QUAGC E TE EE EE E TEE E E E A 39 3 Input output I O configuration Parallel CONTQUMATION ssassn N N 42 USB COMIGUPATION ioneina Aaa A EA AA AERA AE 43 Connect the USB cable aaeeeeseeeeessrrnsesrrirrneeeersrrrnaaatninandaadaannnnaaattinaaaaannannnaaaaanaaan anaana 43 Network configuration eencncnncroni iina EEE EAEE EA 44 Manually configure TCP IP parameters from the control panel ceeeeseeeeeeeeeeneeees 44 Set an IPV4 addr SS wie la sedecaatnssctea eee tedesieed T 44 Set the subnet MASK cece eect erect eee rere taae tees sete eeaaeeeeeeeeetaeeeeeeeneeaes 44 Set the default gateway i sici iecedeinietencdlavisteaeaviesnnddiebincaiieeesntaaenentebaaheviaa 45 Disable network protocols optional cceceeeeceeeeeeneeeeeeeeeneeeeeseeaeeeeeeeetaeeeeeeeceeeeeeeeaas 45 Disable IPA SPA asn a N 46 Disable Apple Talk swic ctsceviectsasactal aaea a a aeaaeai 46 Disable DECECO ceran ienn E O 46 Enhanced I O ElO Configuration sinosus i AAAA 47 HP Jetdirect EIO print servers ecccccceeecceeceeeeeeeeeeeteeeeecaeaecaeeeeeeeeeeeeeetees 47 4 Media and trays General Guidelines for media eureri ena AARET ARRE RAEE lara 50 Paper to Avoid nienie a a aa ea ana aaae aaea 50 Paper that can damage the device esssssseesrresseserrannsssnnnnsenennnaannannnaaattnnnaaanaannnaaaeennaaannana 50 General media Specifications sussana
89. ce e Sufficient space is required above and in the front of the device for removing supplies e The device should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at www hp com support LJUP3005 B NOTE Hewlett Packard recommends the use of HP products in this device Use of non HP products may cause problems requiring service that is not covered by the HP warranty or service agreements Change the print cartridge When a print cartridge approaches the end of useful life a message appears on the control panel recommending that you order a replacement The device can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge 1 Open the front cover ENWW Replace supplies and parts 97 2 Remove the used print cartridge from the device 4 Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge A CAUTION Do not touch the shutter or the surface of the roller 5 Remove the shipping tape from the new print cartridge Discard the shipping tape according to local regulations 98 Chapter 6 Manage and maintain the device ENWW 6 Align the print cartridge with the tracks inside the device and using the handle insert the print cartridge until it is firmly seated and then close the front door
90. ces available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with a selection of response times Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including devices plotters computers and disk drives Repacking the device If HP Customer Care determines that your device needs to be returned to HP for repair follow the steps below to repack the device before shipping it VAN CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility To repack the device 1 Remove and retain any DIMMs cards that you have purchased and installed in the device Do not remove the DIMM that came with the device CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device To remove the DIMMs see Install memory 2 Remove and retain the print cartridge
91. cleaning page The cleaning process might take up to 2 5 minutes System Setup submenu Items on this menu affect device behavior Configure the device according to your printing needs Item Values Explanation DATE TIME DATE Sets the date and time settings DATE FORMAT TIME TIME FORMAT JOB STORAGE LIMIT 1 to 100 Specifies the number of quick copy jobs that can be stored on the device The default setting is 32 JOB HELD TIMEOUT OFF Sets the amount of time that held jobs are kept before being automatically deleted from the queue 1 HOUR The default setting is OFF 4 HOURS 1 DAY 1 WEEK SHOW ADDRESS AUTO Defines whether or not the IP address will be shown on the display if the device is connected to a network If AUTO is OFF selected the IP Address of the device appears with the Ready message The default setting is AUTO TRAY BEHAVIOR USE REQUESTED TRAY USE REQUESTED TRAY Determines whether the device tries to pull media from a different tray than the one that you MANUALLY FEED PROMPT selected in the printer driver PS DEFER MEDIA e EXCLUSIVELY Sets the device to pull from the tray that you selected and not pull from another tray even if the SIZE TYPE PROMPT tray that you selected is empty e FIRST Sets the device to pull from the tray that you selected first but allows the device to pull from another tray automatically if the tray that you selected is empty ENWW Configure Device menu 27
92. compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS PRUBRESERESREMIMBA VCCI OB ICEOCVIABARRWRECY CORB KERKETTA ATE EBWELTHOETA CORBAILAPTLEV a YERI LT MASS SSeS SROFCEMHVET FRR at BAS IGE gt CIEL URRY RWELT RSL Power cord statement Japan N mk ASA BIRI KEHEL ESL ASN BRAK HOR CRA RECA EMI statement Korea Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat 178 Appendix D Regulatory information ENWW HP LaserJet P3005 P3005d P3005n P3005dn P3005x laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet P3005 P3005d P3005n P3005dn P3005x kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaiht
93. ct Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 177 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de
94. cts itself 2 Make sure that the type and quality of the media you are using meet HP specifications See Media considerations 3 Make sure that the environmental specifications for the device are being met See Operating environment 4 Replace the print cartridge Scattered lines 1 Make sure that the type and quality of the media you are using meet HP specifications See Media considerations 2 Make sure that the environmental specifications for the device are being met See Operating environment 3 Turn over the media in the tray Also try rotating the media 180 4 Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See Print Quality submenu 5 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu open OPTIMIZE and set LINE DETAIL ON ENWW Solve print quality problems 145 Blurred print A 1 Make sure that the type and quality of the media you are using meet HP specifications See Media considerations 2 Make sure that the environmental specifications for the device are being met See Operating environment 3 Turn over the media in the tray Also try rotating the media 180 4 Do not use media that already has been run through the device 5 Decrease the toner density Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submen
95. curs when the software for USB devices is not installed When adding a third party USB card you might need the Apple USB Adapter Card Support software The most current version of this software is available from the Apple Web site Solve common Macintosh problems 151 When connected with a USB cable the device does not appear in the Macintosh Print Center after the driver is selected Cause Solution This problem is caused by either a software or a hardware Software problem solving component e Check that your Macintosh supports USB e Verify that your Macintosh operating system is Mac OS X V10 1 or later e Ensure that your Macintosh has the appropriate USB software from Apple Hardware problem solving e Check that the device is turned on e Verify that the USB cable is connected correctly e Check that you are using the appropriate high speed USB cable e Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer e Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer B NOTE The iMac keyboard is a nonpowered USB hub Solve Linux problems For information about Linux problem solving go to the HP Linux support Web site hp
96. de to be printed Do not print should be used only in facing up transparencies from tray 1 tray 2 or optional tray 3 Chapter 4 Media and trays ENWW Media type Maximum amount Printer driver setting Tray 1 media Tray 2 or tray 3 media that can be loaded orientation orientation into tray 2 or optional tray 3 Letterhead single Up to 500 sheets Letterhead Side to be printed Side to be printed sided printing facing up top edge facing down top edge toward the product at the front of the tray Letterhead 2 sided Up to 500 sheets Letterhead Side to be printed Side to be printed printing facing down top edge facing up top edge at away from the product the back of the tray Cardstock Zero Card stock Cardstock or heavy Side to be printed Do not print cardstock should be used only in facing up from tray 2 or optional tray 1 tray 3 Rough Up to 50 mm 1 97 in Rough Side to be printed Side to be printed stack height facing up facing down ENWW Load media 65 Control print jobs In Windows three settings affect how the printer driver pulls media when you send a print job The Source Type and Size settings appear in the Page Setup Print or Print Properties dialog boxes in most software programs If you do not change these settings the device automatically uses the default device settings to select a tray VAN CAUTION Make device setup changes through the software program or the printer driver whenever possible because chan
97. der new ones e View and change tray configurations e View and change the device control panel menu configuration e View and print internal pages e Receive notification of device and supplies events e View and change network configuration e View support content that is specific to the current state of the device When the device is connected to the network the embedded Web server is automatically available To use the embedded Web server you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later The embedded Web server works when the device is connected to an IP based network The embedded Web server does not support IPX based or AppleTalk device connections You do not need Internet access to open and use the embedded Web server Open the embedded Web server by using a network connection 1 In a supported Web browser on your computer type the device IP address or host name in the address URL field To find the IP address or host name print a configuration page See Use information pages EZ NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future 2 The embedded Web server has three tabs that contain settings and information about the device the Information tab the Settings tab and the Networking tab Click the tab that you want to view See Embedded Web server sections for more information about each tab Embedded Web server sections Tab
98. device and then reinstall the tray e To exit press B NOTE To avoid jams with heavier i media use tray 1 and the rear output bin e Press W to see step by step information e Remove the duplexer from the rear of the device e Look inside the device duplex area and remove any media e Remove any media from the duplexer e Reinstall the duplexer e To exit press 13 XX YY JAM INSIDE FRONT DOOR alternates with For help press A jam has occurred inside the front door Press for help or See Clear jams from the input tray areas If the message persists after clearing all pages and exiting Help contact HP Support 13 XX YY JAM INSIDE REAR DOOR alternates with Clear jam then press Y A jam has occurred in the duplex reversing area e Press W to see step by step information e Open rear door and then remove all media found ENWW Control panel messages 113 Control panel message Description Recommended action Close the rear door To exit press D 13 XX YY JAM INSIDE REAR DOOR alternates with For help press gt 13 XX YY JAM INSIDE TOP COVER alternates with Remove print cartridge A jam has occurred in the rear door area A jam has occurred in the registration assembly area Press W to see step by step information Pull the duplexer half way out of the device Open the rear door and then remove the duplexer
99. device control panel display The default setting is OFF COURIER FONT REGULAR Selects the version of Courier font to use DARK REGULAR The internal Courier font that is available on the HP LaserJet 4 series devices DARK The internal Courier font that is available on the HP LaserJet Ill series devices The default setting is REGULAR WIDE A4 NO Changes the number of characters that can be printed on a single line of A4 size paper YES NO Up to 78 10 pitch characters can be printed on one line YES Up to 80 10 pitch characters can be printed on one line The default setting is NO PRINT PS ERRORS OFF Determines whether a PS error page prints or not ON OFF PS error page never prints ON PS error page prints when PS errors occur The default setting is OFF PRINT PDF ERRORS OFF Determines whether a PDF error page prints or not ON OFF PDF error page never prints ON PDF error page prints when PDF errors occur The default setting is OFF ENWW Configure Device menu 23 Item Values Explanation PCL SUBMENU FORM LENGTH FORM LENGTH Sets vertical spacing from 5 to 128 lines for default paper size ORIENTATION ORIENTATION Allows you to select default page orientation as LANDSCAPE or PORTRAIT EF NOTE Itis best to set the page orientation in the program or printer driver Program and device driver settings override control panel settings FONT SOURCE FONT SOURCE Allows you to select the font
100. device deletes the job If prompted provide a PIN by pressing or W to change the number Press v after you have specified each number of the four digit PIN The device deletes the job after you set the fourth PIN digit and press v 82 Chapter 5 Print ENWW 6 ENWW Manage and maintain the device This chapter describes how to manage the device e Use information pages e Configure e mail alerts e Use the HP Easy Printer Care software e Use the embedded Web server Use HP Web Jetadmin software Use the HP Printer Utility for Macintosh e Manage supplies Replace supplies and parts e Clean the device 83 Use information pages From the device control panel you can print pages that give details about the device and its current configuration The table below provides the procedures for printing the information pages Page description How to print the page Menu map 1 Press Menu Shows the control panel menus and 2 Press W to highlight INFORMATION and then press available settings 3 If PRINT MENU MAP is not highlighted press 44 or W until it is highlighted and then press v The content of the menu map varies depending on the options currently installed in the device For a complete list of control panel menus and possible values see Use the control panel menus Configuration page 1 Press Menu Shows device settings and installed 2 Press W to highlight INF
101. dition ISPE 163 HP Jetdirect print server configuring 47 errors 119 installing 190 models including 2 part numbers 157 removing 191 settings 31 HP media ordering 158 HP Printer Utility 93 HP Printer Utility Macintosh 10 93 HP SupportPack 166 HP Toolbox browsers supported 11 opening 87 options 87 HP Web Jetadmin 10 92 HP Authorized Dealers 163 humidity problem solving 136 specifications 170 l I O buffer overflow errors 115 I O menu 31 Illegal Operation errors 149 image defects problem solving 136 image reptition problem solving 146 inflate failure 121 Information menu 20 information pages 84 Information tab embedded Web server 89 input trays See trays insert or close tray message 121 installers Windows 11 installing ElO cards 190 memory DIMMs 183 Instant Support Professional Edition ISPE 163 internal clock errors 112 IP address displaying 27 34 Macintosh problem solving 150 IPX SPX setting 31 46 Index 197 J jams common causes of 127 duplexer clearing 133 e mail alerts 86 error messages 113 frequent 134 locations 128 output bin clearing 131 print quality after 136 print cartridge area clearing 130 recovery 128 recovery setting 29 38 Show Me How menu 18 trays clearing 129 Japanese VCCI statement 178 Jetadmin HP Web 10 92 Jetdirect print server configuring 47 errors 119 installing 190 models including 2 part numbers 157 removing 191 settings 31 jobs deleting sto
102. ducts in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Ready and Sleep modes which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR Version 3 0 which is a voluntary program to encourage the development of energy efficient office products ENERGY STAR ENERGY STAR and the ENERGY STAR mark are U S registered marks As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency For more information see www energystar gov Toner consumption Economode uses significantly less toner which might extend the life of the print cartridge Paper use This product s manual optional automatic duplex feature two sided printing see Print on both sides of the paper Windows or Print on both sides of the paper Mac and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print suppli
103. e page content to reduce its complexity To exit press 22 ElIO X BUFFER OVERFLOW alternates with To continue press Y 22 EMBEDDED I O BUFFER OVERFLOW For devices with an EIO device only The device EIO card in slot X has overflowed its I O buffer during a busy state The embedded HP Jetdirect print server buffer has overflowed during a busy state Press VY to continue printing B NOTE Data will be lost If the message persists contact HP Support Press VY to continue printing 2 If the message persists contact HP Support NOTE A loss of data will occur 22 PARALLEL I O BUFFER OVERFLOW alternates with To continue press Y The device parallel buffer has overflowed during a busy state Press Y to continue printing B NOTE Data will be lost If the message persists after exiting Help contact HP Support 22 SERIAL I O BUFFER OVERFLOW alternates with To continue press Y The device serial buffer has overflowed during a busy state Press VY to continue printing Ey NOTE Data will be lost If the message persists contact HP Support 22 USB I O BUFFER OVERFLOW alternates with To continue press Y The device s USB buffer has overflowed during a busy state Press v to continue printing B NOTE Data will be lost If the message persists contact HP Support 40 BAD SERIAL TRANSMISSION alternates with To contin
104. e that the toner supply will outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if there may be toner supply remaining in the cartridge Approximate print cartridge replacement intervals Print cartridge Page count Approximate time period Black Q7551A 6 500 pages 3 months Black Q7551X 13 000 pages 6 months 1 Approximate life is based on 2 000 pages per month To order supplies online go to www hp com support LJP3005 Manage the print cartridge Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes Use genuine HP print cartridges When you use a genuine new HP print cartridge you can obtain the following supplies information e Percentage of supplies remaining e Estimated number of pages remaining e Number of pages printed HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality Manage supplies 95 96 EZ NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge s
105. e environmental specifications for the device are being met See Operating environment Replace the print cartridge Toner smear AaBbCc AaBhCc AaBhCc AaBkCc AaBbCc 5 Print a few more pages to see if the problem corrects itself Try using a different type of media Make sure that the environmental specifications for the device are being met See Operating environment Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device Replace the print cartridge Also see Loose toner 140 Chapter 7 Problem solving ENWW Loose toner AaBbCc Fe A AaBboCc AaBbCc Loose toner in this context is defined as toner that can be rubbed off the page 1 If media is heavy or rough open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu select FUSER MODES and then select the media type you are using Change the setting to HIGH1 or HIGH2 which helps the toner fuse more completely onto the media See Print Quality submenu You must also set the type of media for the tray you are using See Control print jobs 2 If you have observed a rougher texture on one side of your media try printing on the smoother side 3 Make sure that the environmental specifications for the device are being met See Operating environment 4 Make sure that type and quality of the media you are using meet HP specifications See Media con
106. e media is oriented correctly in the tray e Turn over the media stack in the tray Also try rotating the stack 180 e Try rotating media to feed through the device from a different orientation e Check the media quality Do not use damaged or irregular media e Use only media that meets HP specifications See Media considerations e Do not use media that has already been used in a device or copier Do not print on both sides of envelopes transparencies vellum or labels e Do not use media with staples or media that has had the staple removed Staples can damage the device and can void warranty e Make sure that the power supplied to the device is steady and meets device specifications See Specifications Clean the device See Clean the device e Contact an HP authorized service or support provider to perform routine device maintenance See the support flyer that was included with the device or see www hp com support LJP3005 ENWW Clearjams 135 Solve print quality problems This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the device is correctly maintained using print media that meets HP specifications or running a cleaning page Print quality problems associated with media Some print quality problems arise from the use of inappropriate media e Use media that meets HP specifications See Media considerat
107. e performance and output quality Paper that does not meet the guidelines that are outlined in this manual can cause the following problems e Poor print quality e Increased jams e Premature wear on the device requiring repair EA NOTE Some paper might meet all of the guidelines in this manual and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before purchasing large quantities of media make sure that it meets the requirements that are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide which is available for download at www hp com support ljpaperguide Always test paper before buying large quantities VAN CAUTION Using media that does not meet HP specifications can cause problems for the device requiring repair This repair is not covered by the HP warranty or service agreements Supported media sizes Table 4 1 Supported media sizes Input Letter Legal A4 A5 Executive B5 JIS 16K Custom Statement S Postcard Envelope tray JIS JIS Tray 1 w w w we wv we we we we we w Tray 2 wv w w w wv wv tray 3 1 Supported envelope sizes are 10 Monarch C5 DL and B5 Table 4 2 Automatic 2 sided printing Media size Dimensions Weight and thickness Letter 216 x 279 mm 8 5 x 11 in 60 to 199 g m 16 to 53 Ib bond Legal 216 x 356 m
108. e tray 1 to print envelopes and always use the rear output bin Never print on the same envelope more than once Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style might be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope as illustrated below Chapter 4 Media and trays ENWW ENWW 1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the product The extra flaps and strips might cause wrinkling creasing or even jams and might even damage the fuser Envelope margins The following gives typical address margins for a commercial 10 or DL envelope Type of address Top margin Left margin Return address 15 mm 0 6 in 15 mm 0 6 in Delivery address 51 mm 2 in 89 mm 3 5 in EA NOTE For the best print quality position margins no closer than 15 mm 0 6 in from the edges of the envelope Avoid printing over the area where the envelope seams meet Envelope storage Proper storage of envelopes helps contribute to print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope might wrinkle during printi
109. ean the device If the problem persists print and process a cleaning page See Clean the device Image defect examples Use the examples in this image defect table to determine which print quality problem you are experiencing and then see the corresponding reference pages to troubleshoot These examples identify the most common print quality problems If you still have problems after trying the suggested remedies contact HP Customer Support 136 Chapter 7 Problem solving ENWW Aa gt Cc AaBbCc AGBO Aa gt Cc AaBbCc AaBoCc Aa gt Cc AABOCE AaBbCc Aa gt Cc AQBOCCe AQBoCc Aa gt Cc AQBbCe AaBbCc See Light print partial See Light print entire See Specks See Specks See Dropouts page page AaBbboGc CBC AaBbCc AaBbCc AaBbbCc dBDCa AaBbCc AaBhec AaBbCc ABCA AaBbCc AaBkyCc AaBbCc a ABDC O AaBbCc AaBbCc AaBoCc ciBLi gt G AaBbCc AaBbCc See Dropouts See Dropouts See Lines See Gray background See Toner smear AaBbCc AaBbCc AaBbCc AQBoo A AaBbCc AGBECS ABC AaBoCc AaBbCc AaBoCc ABC AaBbCc AaBbCc AaBbCc A8bc See Loose toner See Repeat defects See Repeat image See Misformed See Page skew characters AaBbCc_ AaBbCc AaBbCc _ i AaBbCc AaBbCc AaBbCc See Wrinkles or See Vertical white lines See Tire tracks See White spots on See Curl or wave cr
110. eases black AaBboCc m A See Random image repetition light See Random image repetition dark See Scattered lines See Blurred print ENWW Solve print quality problems 137 EA NOTE These examples depict letter size media that has passed through the device Light print partial page Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc Aa gt Cc 1 Make sure that the print cartridge is fully installed 2 The toner level in the print cartridge might be low Replace the print cartridge 3 The media might not meet HP specifications for example the media is too moist or too rough See Media considerations Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the ECONOMODE setting is turned off at the control panel and in the device driver 3 Open the menu at the device control panel Open the PRINT QUALITY submenu and increase the TONER DENSITY setting See Print Quality submenu 4 Try using a different type of media 5 The print cartridge might be almost empty Replace the print cartridge Specks AQBbCCc AQBbCc AQBboCc AaQBbCc 138 Chapter 7 Problem solving ENWW Specks might appear on a page after a jam has been cleared 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the device and run a cleaning page to clean the fuser See Clean the pape
111. eccccceccceeeeceeeecceueecesseuueeeeseueuesesaueueeeaueeuuaeeuuaeeenenss 89 Use HP Web Jetadmin Software 0 cccccccccccccecceeceeeeeeeeeeeeeeee cece ceccaecaeeasaeaaaeaaecaeeeeeeeeeeeeeeeeeeeeeeeeeieees 92 Use the HP Printer Utility for Macintosh 0 0 02 eee e cece etter eeeeeaee eee teeeeaeeeeseeeeaeeeeeseeeaeeeeeneenaaeeees 93 Open the HP Printer Utility 2 0000 eee i re eet ne ee eee taeee sere teeeeeenaeeeeeeenea 93 HP Printer Utility features s2c c0 sssaneaedees cesta decseseccdekidessae A AAE 93 Manage Supplies 2ccecceccceecencncce cece cece nett eee ee teest eee aeeaeeeeeeeeeeeeee eed et sa aaeaaaaeaeseeceeeeeeeseeeeeeeeneeeeees 95 SUP PSS MMC asinsi a A anetace cogs sad E A wae ede ee dere aude daeg AEE 95 Approximate print cartridge replacement intervals ccccccceeeceeceeeeeeeeeeeeteeeeeteeeeeeeeeees 95 Manage the print cartridge i vccccccis ise nthes tie eeiiiei tetera EEEE 95 Print cartridge storage ceeeeeeeeeeeeeee eee eeeeene eter eeeaaeeeeeeeaaeeeeeeeaeeeeeeeiaeeeeeseaas 95 Use genuine HP print Cartridges 20 0 0 cece cece etter eeeeaeeeeeeeeeeeeaeeeeeeeeeaaes 95 HP policy on non HP print Cartridges 200 00 eeeeeeeeeeeeeeneeeeeeeeentaaeeeeeneeaaes 95 Print cartridge authentication 2 0 ce ceeeeeeeeeeeeenneeeeeeeeeeaaeeeeeeeeeeiaeeeeeeneeaaes 96 HP fraud hotline and Web Site cccccceceeeeeeeeeee eee e eee e eee eeeee teen eeteeeeeeeeeeeneeees 96 Replace supplies and par
112. ecceecceeceeeeeeeeeeeeeeeteeeeeeeeteeeeeeeeenes 79 Print on both sides of the paper cceceeccececeneeceeccaeceeeeeeeeeeeeeeeetecteccaceaaeaaeeeeeeeeeeeeeeeeees 79 Cancela Print JOD 0200s asters eed iiin E EE eleeeetitea ede aed Adee dace ede ee 81 Stop the current print job from the printer control panel 2 ceeeeceeeceeeeeeeeeeeteeeeeees 81 Stop the current print job from the software program ccccceeeeeeeeeeeeeeeeeeeeeeeteeeneeteeees 81 Manage Stored JODS 0 220202 cccke teeeeeessegtncecsaustecnucaumatecceeasbaat edeecvseceucecesbbedsecdecsascecuensuasdanuseddaseenseueaeee 82 6 Manage and maintain the device Use information Pages 0 0 0 0 ice rrr nr nnn ne eee ernie eee erie eee ee eaeeeenaeeeeee 84 Configure e mail alerts oerrcsrccciririiiiinr Aide AEE TATEA EAT 86 Use the HP Easy Printer Care software 2 ccccccceeeeeeeeeeeceececeecaeeeeeeeeeeeeeeeeeeeeeteesectecccacaeeeeeeeeeenees 87 Open the HP Easy Printer Care software asseesssssseeciiriicrrirrrieiiirrneeeitinnaaseeeinndddrtannndanaa 87 HP Easy Printer Care software sections esseesssseeseerrnnnnesrnneseennnannsennaaatnennaaatannnaaeennnaaanann 87 Use the embedded Web server 2cccececesececceeebeececesenueceeeesnabeaeceeesnaeeeedsendeagersesteaeeseestdaaaceeeeseceess 89 Open the embedded Web server by using a network connection sesssssssseesrrrrrssseeeees 89 ENWW Embedded Web Server sections cccccc
113. ect output bins The device has two output bins into which it places finished print jobs e Top face down output bin This it the default output bin at the top of the device Print jobs exit the device face down into this bin e Rear face up output bin Print jobs exit the device face up into this bin at the rear of the device EA NOTE You cannot use automatic duplex printing when printing to the rear output bin Print to the top output bin 1 Make sure that the rear output bin is closed If the rear output bin is open the device will deliver the print job to that bin 2 3 From your computer send the print job to the device 68 Chapter 4 Media and trays ENWW Print to the rear output bin Ex NOTE When tray 1 and the rear output bin are used together they provide a straight through paper path for your print job Using a straight through paper path can reduce curling 1 Open the rear output bin 2 3 From your computer send the print job to the device ENWW Select output bins 69 70 Chapter 4 Media and trays ENWW 5 ENWW Print This chapter describes how to perform basic printing tasks Use features in the Windows device driver Use features in the Macintosh device driver Cancel a print job Manage stored jobs 71 Use features in the Windows device driver When you print from a software program many of the product features are available from the device driver For com
114. ed on e Send permanent resources to the device only at the beginning of a print job and not while the device is printing EA NOTE Overusing permanent resources or downloading them while the device is printing might affect device performance or the ability to print complex pages 188 Appendix E Work with memory and print server cards ENWW Enable memory for Windows ENWW 1 2 3 4 5 6 On the Start menu Settings and Printers or Printers and Faxes Select this device and select Properties On the Configure tab click More In the Total Memory field type or select the total amount of memory that is now installed Click OK Go to Check DIMM installation Enable memory for Windows 189 Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card Install an HP Jetdirect print server card 1 Turn off the device 2 Remove the two screws and cover plate from the EIO slot on the back of the device Ex NOTE Donotdiscard the screws or the cover plate Save them for future use if you remove the EIO card 3 Install the EIO card in the EIO slot and tighten the screws 190 Appendix E Work with memory and print server cards ENWW 4 Connect the network cable to the ElO card 5 Turn on the device and then print a configuration page to verify that the new EIO device is recognized See Use information pages EA NOTE When you print a configura
115. ed warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL ENWW Hewlett Packard limited warranty statement 161 INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print
116. ee Change the print cartridge To recycle the used cartridge follow the instructions included with the new cartridge Print cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device During authentication the device notifies you whether a cartridge is a genuine HP print cartridge If the device control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge see HP fraud hotline and Web site HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging Chapter 6 Manage and maintain the device ENWW Replace supplies and parts Carefully follow the guidelines in this section when replacing device supplies Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the devi
117. eeees 73 Resize GOCUMEINS esiseina Ea EA AT EE EE AENA 73 Set a custom paper size from the printer driver cccccccecceceeeeeeeeeeeeeeeeecnenaecaeeeeeeeeeees 73 Use different paper and printing Covers ccccecceceeeeeeeeeeeeeeeeeeeaaeaaeeaeeeeeeeeeeeeteeeeeeees 74 Print a blank first page ee eee ceee eee e eect ee etre tena e eter eeecneee sees eeneaaeeeeeceneeaeeeeeteeaaeeeeneeenaees 74 Print multiple pages on one sheet Of paper ccc ceeeeeseeceeeceeceeeeeeeeeeeeeeeteeeeeteeteeeeeeeeeaea 74 Print on both sides of the paper ccceceeeeeceeeeeeceecceeceeeeeeeeeeeeeeeetesecsaeaaeaaeeeeeeeeeeeeeeeeees 75 Use automatic duplex printing cccceeecseceeceeeeeeeeeeeeeeeceeeaaeaaeeeeeeeeeeeeeeeeeteees 76 Print on both sides manually seisarssearisrrni iraak hinn AAAA E 76 Layout options for printing on both sides eeeeseeeeeseeerrresserrrsrerernsssrernnssene 76 USE the Services tab ss 2iswsdancencdivananctennsgancnedaabataaleenasadaunenavaaamedwesaaandiddsibancndedusejanddedsneateaee 77 Use features in the Macintosh device driver ccccceceeeeeeeeeeeneecaeeeeeeeeeeeeeeseesececeaaecaeeeeeeeeeeeeeeeenaees 78 Createand Use presets necronit niak aaa Aiaia a a a aa iaaa aa aaa Aaa 78 Pom a COVEN paji iecs e scacecicvcessocadadesescavudawessndeduanenoguddanassoeuedae E dhedueeeetaned cetesaedes 78 Print multiple pages on one sheet Of paper ccc eeeeecs
118. eld jobs 27 O 31 Sleep mode 28 35 tire tracks problem solving 144 toner density setting 26 93 EconoMode 26 95 low 29 37 out of 29 38 output quality problem solving 140 Toolbox See HP Toolbox top output bin fullmessage 124 locating 5 printing to 68 transfer unit warranty 162 transmission errors 115 transparencies fuser modes 25 HP ordering 160 loading 64 sizes supported 58 specifications 54 tray 1 custom size settings 22 jams clearing 129 loading 60 locating 5 manual feed settings 23 printing from 27 35 62 66 problem solving 106 108 settings 21 tray 2 jams clearing 129 loading 62 locating 5 printing from 27 35 66 problem solving 106 108 settings 21 tray 3 jams clearing 129 part number 157 physical specifications 168 printing from 27 35 66 problem solving 106 108 settings 21 trays action not available error 119 custom size settings 22 double sided printing 76 80 empty 124 included 2 insert or close message 121 jams clearing 129 load message 121 loading paper 60 locating 5 Macintosh settings 93 manual feed settings 23 open 124 paper path test 33 paper sizes supported 57 paper types supported 58 problem solving 106 108 registration settings 24 selecting 27 35 66 settings 21 Show Me How menu 18 size mismatch errors 124 status viewing with HP Toolbox 87 type and size message 124 type mismatch message 124 unexpected size or type errors 116 use
119. elniees 10 HP Web Jetadimin 0 2 0 2 cccccccc uinnin iniii aiaa Eaa 10 Embedded Web Server ccccccccccecececeeeeeeeeeeeeeeeeeeeeteeeteeettegdeedteegeeeeeeeeneesnenea 10 HP Easy Printer Care Software 0 eceeeeeeceeeeeeenee etree eeeeeaaeeeeeseeenaaeeeeeeeeenaaees 11 Supported operating Systems ccccccceeeceeeeeeeeeeeeeeetensneaeeeeeeeeeees 11 Supported browsers cccccccccccececcceceececeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeees 11 Other components and utilities 2 0 2 2 cece eee eeceeee cee eneee eeeeeeeeeeeeeneaaeaaeeeeeeeeeeees 11 2 Control panel ENWW OVENI OW naseiani aani aa a a aia ea aaa a a a adaa s a adaa eaa a aaia 14 Contokpanel layo sarea A E a T 15 Use the control panel Men s irridens aranana aaa aana Aaaa Ea aaa aaa daana ri 17 Use the Menus c ccceccecceeee eee ee eect ee cea eeaeee sees cess eee eaaaaeaaeeaeeeeeeeeeeeeeesegeneeeceeaaseeeeeeas 17 Show Me How MON senicure deicketeeenaanadetccceageate cee A aa ne decchiea sngtaces a ATE AE a 18 Retrieve JOD MEN svacevssiactaccvvevseaaunsvvnssaetezsvxucadedcedvesvdgutenssuanatedenevetsacetczavessausdstataaseasdstueessddex vsraaeaaes 19 Intormation MENU 2 ase dise ead eevee vaca esas vacua A deb adeeh ae a aa a awiecencauaecteeees 20 Paper Handling Menu cccccceeeee eeeeenee ee ee cent eee eeeene eee eenaaeeeeeeeeaeeeeeeeeaeeeeeeeaeeeeseeaeeeeenseeeeeeeniaes 21 Contigure DeEVICE MENU secercre irainen a a AREE EEE 2
120. ering parts supplies and accessories Use only parts and accessories that are specifically designed for this device e Order parts accessories and supplies Part numbers ENWW 155 Order parts accessories and supplies Several methods are available for ordering parts supplies and accessories Order directly from HP You can obtain the following items directly from HP e Replacement parts To order replacement parts in the U S see www hp com go hpparts Outside the United States order parts by contacting your local authorized HP service center e Supplies and accessories To order supplies in the U S see www hp com go ljsupplies To order supplies worldwide see www hp com ghp buyonline htm To order accessories see www hp com support LUP3005 Order through service or support providers To order a part or accessory contact an HP authorized service or support provider See HP Customer Care Order directly through the embedded Web server for devices that are connected to a network Use the following steps to order printing supplies directly through the embedded Web server See Use the embedded Web server for an explanation of this feature Order through the embedded Web server 1 In the Web browser on the computer type the IP address for the device The device status window appears 2 Select the Setting tab at the top of the window 3 If asked to provide a password type the password 4 On
121. ers Card stock and heavy media You can print many types of card stock from the input tray including index cards and postcards Some card stock performs better than others because its construction is better suited for feeding through a laser printer For optimum performance do not use paper heavier than 199 g m 53 Ib Paper that is too heavy might cause misfeeds stacking problems jams poor toner fusing poor print quality or excessive mechanical wear g NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100 180 Sheffield In either the software program or the printer driver select Heavy 106 g m to 163 g m 28 to 43 Ib bond or Cardstock 135 g m to 216 g m 50 to 80 Ib cover as the media type or print from a tray that is configured for heavy paper Because this setting affects all print jobs it is important to return the product back to its original settings after the job has printed 54 Chapter 4 Media and trays ENWW ENWW Card stock construction e Smoothness 135 157 g m 36 42 Ib card stock should have a smoothness rating of 100 180 Sheffield 60 135 g m 16 36 Ib card stock should have a smoothness rating of 100 250 Sheffield e Construction Card stock should lie flat with less than 5 mm 0 2 inch of curl e Condition Make sure that the card stock is not wrinkled nicked or otherwise damaged Ca
122. es It s easy to return and recycle your empty HP LaserJet print cartridges free of charge with HP Planet Partners HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution operation and recycling processes We ensure your returned HP LaserJet print cartridges are recycled properly processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to ENWW Environmental product stewardship program 173 you Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP Planet Partners program Thank you for being environmentally responsible In many countries regions this product s printing supplies for example print cartridges can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free take back program is available in more than 35 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP print supplies returns and recycling program information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge In 2004 HP Planet Partners for LaserJet Supplies was available in 85 of the world market
123. es that are connected to a PEDWO ainoana nA A dean bd A Gina daeanviatle 156 Order through the embedded Web server c cccccceceeeeeeeeeeeeteeteeeteeteeeeees 156 Order directly through the HP Easy Printer Care software for devices that are directly Connected io a compute ssssrerciean i anaa deh bbieetesetdanedes dates 156 Part numbers secs teadealdecssak shana sussatancetnasd a a a a a A aaa Aaa aat 157 Paper handling accessories ccccceesencceceeeeseeeeceesseneeeeeeneneneeeeeneenseneeeeeeenseneeeeneeneaeees 157 Print CanmtridQe 2 2 ccsieteheaadtessh detent E AEEA 157 MEON ese sees ies ea cacaiea ek T AEN A aa E E TE AE 157 Cablesand inte maces oniiiieiiorri i a E a aia 157 Printmedia sienipssiinenearemi iea e ea a i Eae suns e Kaaa aa E Caa Keren eaaa 158 Appendix B Service and support ENWW Hewlett Packard limited warranty statement seeeesssseeeresserressetrrrstttinrntsttnrnnntttnnnntttnnnnsttennnnre een 161 Print cartridge limited warranty statement 0 0 00 eee eee eeee eee eeennne eee eeeeae eee eeeeaaeeeeeeeenaeeeeeeeenieeeeeneaes 162 HIP Customer Cale ae sescicesscciezeccsat cane inenstn dade aa aada inair adaa a aa dead dnaldandaces chs andana aa ada a piaia 163 Online Servie Seasin a E tact A Ee Eaa a aaa 163 Telephone support ccceeccececee cece cece eeeeceaaeaeeeeeeeeeeeeeeeeeeeeceaaaaacaecaeeeeeeeeeeeeeeeseeeeeseenieeas 163 Software utilities drivers and electronic information
124. es the device name IP address or Rendezvous host name in the Print Center The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable The device driver does not automatically set up your selected device in Print Center Cause Solution The device might not be ready Make sure that the cables are connected correctly the device is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The device software might not have been installed or was Make sure that the HP LaserJet P3005 PPD is in the following installed incorrectly hard drive folder Library Printers PPDs Contents 150 Chapter7 Problem solving ENWW The device driver does not automatically set up your selected device in Print Center Cause Solution Resources lt lang gt 1lpro 4 where lt lang gt represents the two letter language code for the language that you are using If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the PPD file from the following hard drive folder Library Printers PPDs Contents Resources lt lang gt lpro4 where lt lang gt represents the two letter language code for the language that you are using Reinstall the software See the getting started gu
125. etrieve Job menu 19 RFU load errors 124 right side panel locating 5 rough paper 25 S safety statements 178 sanitizing disk 124 saving resources memory 188 scaling documents 73 serial buffer overflow errors 115 serial data errors 115 service HP Authorized Dealers 163 repacking device 165 service agreements 165 Services tab 77 settings control panel 14 34 driver presets Macintosh 78 drivers 9 priority 8 quick sets Windows 72 restoring defaults 32 Settings tab embedded Web server 90 shipping device 165 Show Me How menu 18 SIMMs incompatibility 182 size mismatch errors 124 skewed pages 142 Sleep mode delay setting 28 35 power specifications 169 turning on or off 32 36 slow printing problem solving 105 109 smeared toner problem solving 140 software drivers 7 embedded Web server 10 HP Easy Printer Care 11 HP Printer Utility 93 HP Toolbox 87 HP Web Jetadmin 10 Macintosh 9 11 settings 8 34 supported operating systems 7 uninstalling Macintosh 10 Web sites 7 Windows 11 specifications acoustic 169 electrical 169 envelopes 52 features 3 labels 53 media 57 media sizes supported 57 operating environment 170 paper 51 52 paper types 50 paper types supported 58 physical 168 transparencies 54 specks problem solving 138 145 speed data transmission settings 31 pages per minute 2 problem solving 102 105 109 resolution settings 26 Spool32 errors 149 spots problem solving statement sizes suppor
126. ettings IP address The unique number assigned to a computer device that is connected to a network IPX SPX Abbreviation for internetwork packet exchange sequenced packet exchange media The paper labels transparencies or other material on which the device prints the image memory tag A memory partition that has a specific address monochrome Black and white Devoid of color network A system of computers interconnected by telephone wires or other means in order to share information network administrator A person who manages a network page buffer Temporary device memory used to hold page data while the device creates an image of the page PCL Abbreviation for Printer Control Language peripheral An auxiliary device such as a device modem or storage system that works in conjunction with a computer personality Distinctive features or characteristics of a device or device language pixel Abbreviation for picture element the smallest unit of area in an image displayed on a screen PJL Abbreviation for device job language PostScript A trademarked page description language PPD Abbreviation for PostScript device description RAM Abbreviation for random access memory a type of computer memory that stores data that can change raster image An image composed of dots render The process of producing text or graphics ROM Abbreviation for read only memory a type of computer memory that stores d
127. ettings from your computer Options Network administrators can use this tab to control network related settings for the device when it is connected to an IP based network This tab does not appear if the device is directly connected to a computer or if the device is connected to a network using anything other than an HP Jetdirect print server B NOTE The Networking tab can be password protected Other links Contains links that connect you to the Internet e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device e Order Supplies Connects to the HP SureSupply Web site where you will receive information on options for purchasing original HP supplies such as print cartridges and paper e Product Support Connects to the support site for the device from which you can search for help regarding general topics EA NOTE You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it Use the embedded Web server 91 Use HP Web Jetadmin software 92 HP Web Jetadmin is a Web based software solution for remotel
128. evice off and on See Control panel messages for help in resolving problems e Off The device is functioning without error e Blinking Action is required See the control panel display 7 Stop button e Cancels the current print job and clears the pages from the device The time this takes depends on the size of the print job Press the button ENWW Control panel layout 15 16 Number Button or light Function only once Also clears continuable errors that are associated with the canceled job B NOTE The control panel lights cycle while the print job is cleared from both the device and the computer and then the device returns to the Ready state Chapter 2 Control panel 8 Down W button e Navigates to the next item in the list or decreases the value of numeric items 9 Back button Backs up one level in the menu tree or backs up one numeric entry e Closes menus if held down for more than 1 second 10 Select Y7 button e Clears an error condition when the condition is clearable e Saves the selected value for an item e Performs the action that is associated with the item that is highlighted on the control panel display 11 Up 44 button e Navigates to the previous item in the list or increases the value of numeric items ENWW Use the control panel menus To gain access to the control panel menus complete the steps below Use the menus 1 Press Menu 2 Pre
129. f waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by contacting the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets Environmental product stewardship program 175 Visit http Awww hp com go environment or http www hp com hpinfo community environment productinfo safety 176 AppendixD Regulatory information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho
130. fies U S Executive Order 13101 for ream carton environmentally preferable products Specifications 84 bright 20 Ib 30 post consumer content HP LaserJet transparencies Letter 8 5 x 11 in 50 sheets to a carton 92296T North America Asia Pacific countries regions and Europe For use only with HP LaserJet monochrome devices For crisp sharp A4 210 x 297 mm 50 sheets to a carton 922296U Asia Pacific countries regions text and graphics rely on the only and Europe transparencies specifically designed and tested to work with monochrome HP LaserJet devices Specifications 4 3 mil thickness SSS SSS SSS SS 160 Appendix A Supplies and accessories ENWW B Service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3005 P3005d P3005n P3005dn and P3005x printers One year limited warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its progr
131. found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician EA NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 172 AppendixD Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality pro
132. from other ports appears in the middle of your print job increase the timeout value The default setting is 15 PARALLEL INPUT HIGH SPEED HIGH SPEED Select YES to enable the device to accept the faster parallel communications that are used for connections ADVANCED FUNCTIONS with newer computers ADVANCED FUNCTIONS Turn the bidirectional parallel communication on or off The default is set for a bidirectional parallel port IEEE 1284 The device uses this setting to send status messages to the computer Turning the parallel advanced functions on might slow language switching EMBEDDED JETDIRECT TCP IP TCP IP Select whether the TCP IP protocol stack is enabled or disabled You can set several TCP IP parameters IPX SPX In addition select TCP IP to configure IPv4 IPv6 and other APPLETALK TCP IP settings DLC LLC IPX SPX Select whether the IPX SPX protocol stack in Novell NetWare networks for example is enabled or disabled SECURITY APPLETALK Enable or disable an AppleTalk network DIAGNOSTICS DLC LLC Select whether the DLC LLC protocol stack is LINK SPEED enabled or disabled PRINT PROTOCOLS SECURITY Print or manage network security settings DIAGNOSTICS Use tests to help diagnose network hardware or TCP IP network connection problems LINK SPEED Select the network link speed and communications mode for the 10 100T print server To ensure proper communication the Jetdirect settings must match those of the networ
133. g system e PostScript Printer Description files PPDs use with the installation Apple PostScript drivers that come with the Mac OS e Online Web registration e The HP Printer Utility change device settings view status and set up printer event notification from a Mac This utility is supported for Mac OS X V10 2 and later Device software 11 12 Chapter 1 Device basics ENWW ENWW Control panel This section explains the device control panel and menus Overview Control panel layout Use the control panel menus Show Me How menu Retrieve Job menu Information menu Paper Handling menu Configure Device menu Diagnostics menu Service menu Change device control panel configuration settings 13 Overview You can perform most routine printing tasks from the computer by using the program or printer driver These two methods are the most convenient way to control the device and they will override the device control panel settings See the Help file for your program or for more information about gaining access to the printer driver see Open the printer drivers You can also control the device by changing settings at the device control panel Use the control panel to gain access to device features that the program or printer driver do not support You can print a menu map at the device control panel that shows the settings with the currently selected values see Open the printer drivers
134. ges that you make at the control panel become default settings for subsequent print jobs Settings selected in the software or the printer driver override control panel settings Source Print by Source to specify a tray from which the device will pull media The device tries to print from this tray no matter what type or size is loaded in it If you select a tray that is configured for a type or size that does not match your print job the job does not proceed until you load the tray with the correct type or size If you load the tray correctly the device begins printing If you press v you can select another tray EZ NOTE If you have difficulties printing by Source see Priority for print settings Type and Size Print by Type or Size when you want to pull media from the first tray that is loaded with the type or size that you select Selecting media by type rather than source is similar to locking out trays and helps protect special media from accidental use For example if a tray is configured for letterhead and you specify that the driver print on plain paper the device will not pull media from that tray but will pull paper from a tray that has plain paper loaded and is configured for plain paper EA NOTE Selecting the Any setting negates the tray lock out function Selecting media by type and size results in significantly better print quality for heavy paper glossy paper and overhead transparencies Using the wrong
135. ia is loaded in the tray A type other than ANY TYPE The device does not pull from this tray TRAY N SIZE List of available media sizes for tray 2 or optional tray 3 The tray automatically detects the media size based on the media size wheel setting in the tray The default setting is either LTR letter for 110 V engines or A4 for 220 V engines Sets the value to correspond with the media type that is currently loaded in tray 2 or optional tray 3 The default setting is ANY TYPE This item appears only if a tray is set to a custom size UNIT OF MEASURE Use this option to select the unit of measure INCHES or MILLIMETERS to use when you set custom paper sizes for the specified tray X DIMENSION Use this item to set the measurement of the width of the paper measurement from side to side in the tray The options are 3 0 to 8 50 INCHES or 76 to 216 MM Y DIMENSION Use this item to set the measurement of the length of the paper measurement from front to back in the tray The options are 5 0 to 14 0 INCHES or 127 to 356 MM After the Y DIMENSION value is selected a summary screen appears This screen contains feedback that summarizes all of the information that was specified on the previous three screens such as TRAY 1 SIZE 8 x 14 INCHES Setting saved TRAY N TYPE List of available media types for tray 2 or optional tray 3 TRAY N CUSTOM UNIT OF MEASURE X DIMENSION Y DIMENSION ENWW Paper Handling menu
136. ide for instructions The device might not be ready Make sure that the cables are connected correctly the device is on and the ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The interface cable might be defective or of poor quality Replace the interface cable Make sure to use a high quality cable A print job was not sent to the device that you wanted Cause Solution The print queue might be stopped Restart the print queue Open print monitor and select Start Jobs The wrong device name or IP address is being used Another device with the same or similar name IP address or Rendezvous host name might have received your print job Check the device name IP address or Rendezvous host name by printing a configuration page See Use information pages Verify that the name IP address or Rendezvous host name on the configuration page matches the device name IP address or Rendezvous host name in the Print Center An encapsulated PostScript EPS file does not print with the correct fonts Cause Solution This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the device before printing e Send the file in ASCII format instead of binary encoding You are unable to print from a third party USB card Cause Solution This error oc
137. if possible Make sure that the print job is being sent to the correct port LPT1 or network device port for example Check that you are using the correct device driver See Select the correct printer driver Reinstall the device driver See the getting started guide Check that the computer port is configured and working correctly Try connecting another device to that port and printing 104 Chapter 7 Problem solving A PS error page or list of commands prints The device might have received a nonstandard PS code On the SYSTEM SETUP submenu on the CONFIGURE DEVICE menu at the device control panel set PERSONALITY PS for this print job only After the job has printed return the setting to AUTO Make sure that the print job is a PS job and that you are using the PS driver The device might have received PS code although itis set to PCL On the SYSTEM SETUP submenu on the CONFIGURE DEVICE menu set PERSONALITY AUTO ENWW ENWW If printing with the PS driver on the PRINTING submenu on the CONFIGURE DEVICE menu at the device control panel set PRINT PS ERRORS ON and then print the job again If an error page prints see the instructions in the next column On the SYSTEM SETUP submenu on the CONFIGURE DEVICE menu at the device control panel make sure that PERSONALITY AUTO You might be missing a device message that could help you solve the problem On the SYSTEM SETUP submenu on the CONFIGU
138. ight Depth Width Weight HP LaserJet P3005 P3005d P3005n 275 mm 10 8 in 535mm 21 in 490 mm 19 3 in 20 2 kg 44 5 Ib and P3005dn HP LaserJet P3005x 404 mm 15 9in 535 mm 21 in 490 mm 19 3 in 5200tn 30 2 kg 66 5 Ib 5200dtn 33 1 kg 73 Ib Optional 500 sheet feeder 130 mm 5 1 in 535 mm 21 in 490 mm 19 3 in 9 kg 20 Ib 1 Without print cartridge Table C 2 Device dimensions with all doors and trays fully opened device model Height Depth Width HP LaserJet P3005 P3005d P3005n and 275 mm 10 8 in 980 mm 38 6 in 490 mm 19 3 in P3005dn HP LaserJet P3005x 404 mm 15 9 in 1090 mm 42 9 in 490 mm 19 3 in 168 Appendix C Specifications ENWW Electrical specifications WARNING Power requirements are based on the country region where the device is sold Do not convert operating voltages This can damage the device and void the product warranty Table C 3 Power requirements Specification 110 volt models 220 volt models Power requirements 110 to 127 volts 10 220 to 240 volts 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated current 7 0 Amps 4 0 Amps Table C 4 Power consumption average in watts Device model Printing Ready Sleep Off HP LaserJet P3005 600 W 9W 8 5 W 0 2 W HP LaserJet P3005d 600 W 9 W 8 5 W 0 2 W HP LaserJet P3005n 600 W 9 W 8 5 W 0 2 W HP LaserJet P3005dn 600 W 9 W 8 5 W 0 2 W HP LaserJet P3005x 600 W 9 W 8 5 W 0 2 W Values subjec
139. il Server Network only Used in conjunction with the Alerts page to set up incoming and outgoing e mail as well as to set e mail alerts Alerts Network only Allows you to set up to receive e mail alerts for various device and supplies events AutoSend Allows you to configure the device to send automated e mails regarding device configuration and supplies to specific e mail addresses Security Allows you to set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the embedded Web server Edit Other Links Allows you to add or customize a link to another Web site This link is displayed in the Other Links area on all embedded Web server pages Device Information Allows you to name the device and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the device Language Allows you to determine the language in which to display the embedded Web server information Date amp Time Allows time synchronization with a network time server Wake Time Allows you to set or edit a wake time for the device NOTE The Settings tab can be password protected If this device is on a network always consult with the system administrator before changing settings on this tab Chapter 6 Manage and maintain the device ENWW ENWW Tab or section Networking tab Provides the ability to change network s
140. ing A firmware upgrade is in progress No action necessary Do not turn the device off until the device returns to Ready Replace supply alternates with For status press Y The print cartridge is out and needs to be replaced Install a new cartridge For more information see Change the print cartridge Request accepted please wait The device has accepted a request to print an internal page but the current job must finish printing before the internal page will print No action necessary Resend upgrade The firmware upgrade was not successful Attempt the upgrade again Restoring The device is restoring settings No action necessary ENWW Control panel messages 123 Control panel message Description Recommended action Restoring factory settings RFU LOAD ERROR SANITIZING DISK X COMPLETE alternates with DO NOT POWER OFF The device is restoring factory settings An error has occurred during a firmware upgrade The memory disk is being sanitized This process might take up to an hour During this time no jobs can be printed No action necessary e Reinstall the firmware e Ifthe problem persists contact HP Support Do not turn off the device Wait for the process to complete The device automatically restarts at the end of the sanitation process Setting saved A menu selection has been saved No action necessary SIZE MISMATC
141. ions e The surface of the media is too smooth Use media that meets HP specifications See Media considerations e The moisture content is uneven too high or too low Use media from a different source or from an unopened ream e Some areas of the media reject toner Use media from a different source or from an unopened ream e The letterhead you are using is printed on rough media Use a smoother xerographic media If this solves your problem ask the supplier of your letterhead to use media that meets the specifications for this device See Media considerations e The media is excessively rough Use a smoother xerographic media e The driver setting is incorrect To change the media type setting see Control print jobs e The media that you are using is too heavy for the media type setting that you selected and the toner is not fusing to the media Print quality problems associated with the environment If the device is operating in excessively humid or dry conditions verify that the printing environment is within specifications See the device getting started guide for operating environment specifications Print quality problems associated with jams Make sure that all sheets are cleared from the paper path See Jam recovery e Ifthe device recently jammed print two to three pages to clean the device e Ifthe sheets do not pass through the fuser and cause image defects on subsequent documents print three pages to cl
142. ioritized depending on where the changes are made EA NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box e Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else 8 Chapter 1 Device basics ENWW ENWW Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the product for all print jobs configura
143. is cleared The device then returns to the SERVICE menu No action necessary Clearing paper path The device jammed or detected misplaced media The device is attempting to eject these pages automatically No action necessary CLOSE TOP COVER AND FRONT DOOR CODE CRC ERROR The top cover and front door need to be closed An error has occurred during a firmware upgrade Close the top cover and front door Reinstall the firmware e Ifthe problem persists contact HP Support Creating CLEANING PAGE The device is generating a cleaning page The device returns to the Ready state after the cleaning page is printed e Load the cleaning page into tray 1 e Press Menu e Select PRINT QUALITY and then press w e Select PROCESS CLEANING PAGE and then press Y DATA RECEIVED alternates with Ready The device received data and is waiting for a form feed When the device receives another file the message disappears The device is paused If the device is waiting for a form feed press VY to continue If the device is paused press Stop to continue Event Log Empty SHOW EVENT LOG was selected from the control panel and the event log is empty No action necessary GENUINE HP SUPPLIES DESIGNED FOR lt PROD gt alternates with This genuine HP supply was not designed for this device and is not supported The device can print with this supply but print quality might
144. job Print a blank first page A 2 3 4 Open the printer driver See Open the printer drivers On the Paper or Paper Quality tab click Use Different Paper Covers In the list box click Front Cover Click Add Blank or Preprinted Cover Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper 74 Chapter 5 Print ENWW 1 On the File menu in the software program click Print Select the driver and then click Properties or Preferences Click the Finishing tab gt Y N In the section for Document Options select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 5 Ifthe number of pages is greater than 1 select the correct options for Print Page Borders and Page Order e f you need to change the page orientation click the Finishing tab and then click Portrait or Landscape 6 Click OK The product is now set to print the number of pages per sheet that you have selected Print on both sides of the paper When duplex printing is available you can automatically print on both sides of a page If duplex printing is not available you can manually print on both sides of a page by feeding the paper through the product a second time B NOTE In the device driver Print on Both Sides manually is available only when duplex printing is not available or when duplex printing does not supp
145. k PRINT PROTOCOLS Prints the settings for IPX SPX Novell Netware AppleTalk and DLC LLC protocols ENWW Configure Device menu 31 32 Resets submenu Items on the Resets submenu relate to returning settings to the defaults and changing settings such as Sleep mode Item Values Explanation RESTORE FACTORY SETTINGS There is no value to select SLEEP MODE ON OFF Performs a simple reset and restores most of the factory default and network settings This item also clears the input buffer for the active I O CAUTION Restoring factory settings during a print job cancels the print job Turns Sleep mode on or off Using Sleep mode offers the following advantages e Minimizes the amount of power that the device consumes when it is idle e Reduces wear on electronic components in the device turns off the display backlight but the display is still readable The device automatically comes out of Sleep mode when you send a print job press a device control panel button open a tray or open the top cover You can set how long the device remains idle before it enters Sleep mode The default setting is ON Chapter 2 Control panel ENWW Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print quality issues Item Values Explanation PRINT EVENT LOG There is no value to select Press Y to generate a list of the 50 most recent entries in the
146. l the print cartridge and then close the top cover e To exit press 13 XX YY JAM IN TRAY 1 alternates with Clear jam then press Y A page is jammed in the multipurpose tray e Press W to see step by step information e Remove media from tray 1 and then remove any media in the device e Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray e Reload media in tray 1 Do not load media above the fill tabs on the media 112 Chapter 7 Problem solving ENWW Control panel message Description Recommended action width guides and confirm that the guides are in the correct position e Tocontinue printing press gt to clear the message and then press Y 13 XX YY JAM IN TRAY 2 A page is jammed in tray 2 Remove tray 2 clear the jam and then reinstall tray 2 See Clear jams from the input tray areas If the message persists after clearing all pages contact HP Support 13 XX YY JAM IN TRAY X alternates with Clear jam then press Y 13 XX YY JAM INSIDE DUPLEXER alternates with For help press A page is jammed in the tray indicated A jam has occurred inside the duplexer e Press W to see step by step information e Remove the tray indicated e Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray e Remove all media found in the
147. lerts for items needing attention Provides help information e Provides links to troubleshooting and maintenance tools and links Supplies Ordering e Ordering list Shows the supplies that you can order for each device If you want to order a window certain item click the Order check box for that item in the supplies list Provides access to online e Shop Online for Supplies button Opens the HP SureSupply Web site in a new browser or e mail supplies window If you have checked the Order check box for any items the information about those ordering items can be transferred to the Web site where you will receive information on options for purchasing your selected supplies e Print Shopping List button Prints the information for the supplies that have the Order check box selected ENWW Use the HP Easy Printer Care software 87 Section Options Alert Settings window e Alerts on or off Activates or deactivates the alerts feature Allows you to configure e When alerts appear Sets when you want alerts to appear either when you are printing to the device to that particular device or anytime there is a device event automatically notify you of device issues e Alert event type Sets whether you want alerts for only critical errors or for any error including continuable errors e Notification method Sets what type of alert should appear pop up message or desktop alert Overview tab e Devices list Shows the devices th
148. light EMBEDDED JETDIRECT and then press v Press W to highlight IPX SPX and then press v Press v to select ENABLE Press to highlight OFF and then press v Press Menu to return to the Ready state Disable AppleTalk 1 ooh om oe SY oe oe UN Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press to highlight APPLETALK and then press v Press v to select ENABLE Press to highlight OFF and then press v Press Menu to return to the Ready state Disable DLC LLC 1 fot NS On oe Ie S Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press W to highlight DLC LLC and then press v Press v to select ENABLE Press to highlight OFF and then press v Press Menu to return to the Ready state 46 Chapter 3 Input output I O configuration ENWW Enhanced I O EIO configuration EA NOTE If you are adding a print server to the base model additional printer memory might be required The enhanced input output EIO slot holds compatible accessory devices such as the HP Jetdirect print server network cards or other devices Plugging an EIO network card into the slot increases the number of network interfaces available to the printer HP Je
149. lly 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For tray 1 load the letterhead paper with the front side up bottom edge first e Forall other trays load letterhead paper with front side down and the top edge at the back of the tray AN CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond Open the printer driver See Open the printer drivers On the Finishing tab select Print on Both Sides manually Click OK oo fe IN Send the print job to the product Follow the instructions in the pop up window that appears before feeding the output stack into tray 1 for printing the second half 6 Goto the product Remove any blank paper that is in tray 1 Insert the printed stack with the printed side up and the bottom edge feeding into the product first You must print the second side from tray 1 7 f prompted press a control panel button to continue 76 Chapter 5 Print ENWW Layout options for printing on both sides The four duplex orientation options are shown here To select option 1 or 4 select Flip Pages Up in the printer driver w ATT o ITT T 1 Long edge landscape Every other printed image is oriented upside down Facing pages are read continuousl
150. m 8 5 x 14 in A4 211 x 297 mm 8 3 x 11 7 in JIS 216 x 330 mm 8 5 x 13 in 1 Automatic 2 sided printing on weights heavier than those shown can produce unexpected results B NOTE Automatic 2 sided duplex printing is available with the HP LaserJet P3005d HP LaserJet P3005dn and HP LaserJet P3005x models ENWW Select print media 57 58 Manual 2 sided printing Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed See Print for more information Supported media types Table 4 3 Tray 1 media types Type Dimensions Weight or thickness Capacity Plain Minimum 76 x 127 mm 3x5in 60 to 199 g m 16 to 53 Ib 100 sheets Preprinted Maximum 216 x 356 mm 60 to 120 g m 16 to 32 Ib 100 sheets 8 5 x 14 in Letterhead 60 to 120 g m 16 to 32 Ib 100 sheets Prepunched 60 to 120 g m 16 to 32 Ib 100 sheets Bond 60 to 120 g m 16 to 32 Ib bond 100 sheets Recycled 60 to 120 g m 16 to 32 Ib 100 sheets Colored paper 60 to 120 g m 16 to 32 Ib 100 sheets Rough 60 to 199 g m 16 to 53 Ib Up to 100 sheets Light Custom 60 to 75 g m 16 to 20 Ib 60 to 199 g m 16 to 53 Ib 100 sheets Up to 100 sheets Transparencies 0 10 to 0 14 mm thick 4 7 to 5 mils thick Up to 60 sheets Envelopes 75 to 90 g m 20 to 24 Ib 10 envelopes N Labels Cardstock 0 10 to 0
151. mance e Use the PCL 5 printer driver for general office printing e Use the PS driver for printing from HP postscript based programs for compatibility with HP postscript Level 3 needs or for PS flash font support Driver Autoconfiguration The HP LaserJet PCL 5 PCL 6 and PS level 3 emulation drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation Some accessories that the Driver Autoconfiguration supports are the duplexing unit optional paper trays and dual inline memory modules DIMMs Update Now If you have modified the device configuration since installation the driver can be automatically updated with the new configuration In the Properties dialog box see Open the printer drivers on the Device Settings tab click the Update Now button to update the driver HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that you can use to customize and distribute HP software in managed corporate printing environments Using HP Driver Preconfiguration information technology IT administrators can preconfigure the printing and default settings for HP printer drivers before installing the drivers in the network environment For more information see the HP Driver Preconfiguration Support Guide which is available at www hp com go hpdpc_sw Priority for print settings Changes to print settings are pr
152. media size switch in the selected tray is set to CUSTOM UNIT OF MEASURE Use this option to select the unit of measure INCHES or MILLIMETERS to use when you set customer paper sizes for the tray 1 X DIMENSION Use this item to set the measurement of the width of the paper measurement from side to side in the tray The options are 3 0 to 8 50 INCHES or 76 to 216 MM Y DIMENSION Use this item to set the measurement of the length of the paper measurement from front to back in the tray The options are 5 0 to 14 0 INCHES or 127 to 356 MM DUPLEX DUPLEX BINDING ON LONG EDGE SHORT EDGE Appears only for devices that include a built in duplexer Set the value to ON to print on both sides duplex or OFF to print on one side simplex of a sheet of paper The default setting is OFF Changes the binding edge for duplex printing The menu item appears only if the device includes a built in duplexer and DUPLEX ON The default setting is LONG EDGE OVERRIDE A4 LETTER Allows the device to print an A4 size job on letter size paper if A4 size paper is not loaded in the device or vice versa The default setting is YES Chapter 2 Control panel ENWW Item Values Explanation MANUAL FEED OFF Feeds the paper manually from tray 1 rather than automatically from a tray If MANUAL FEED ON and tray 1 is empty the device ON goes offline when it receives a print job MANUALLY FEED PAPER SIZE appears on the
153. ministrator s Guide on the device CD for help and for more information about the Jetdirect configuration page To open the guide run the CD click Printer Documentation click HP Jetdirect Guide and then click problem solving the HP Jetdirect Print Server e Try printing the job from another computer e To verify that a device works with a computer use a parallel or USB cable to connect it directly to a computer You will have to reinstall the printing software Print a document from a program that has printed correctly in the past If this works a problem with the network might exist e Contact your network administrator for assistance 148 Chapter 7 Problem solving ENWW Solve common Windows problems Error message Error Writing to LPTx in Windows 9x Cause Solution Media is not loaded Make sure that paper or other print media is loaded in the trays The cable is defective or loose Make sure that the cables are connected correctly the device is on and the Ready light is on The device is plugged into a power strip and is not receiving enough power Unplug the power cord from the power strip and plug it into another electrical outlet The input output setting is incorrect Click Start click Settings and then click Printers Right click the HP LaserJet P3005 device driver and select Properties Click Details and then click Port Settings Click to clear the check mark from the Check Port
154. n Fonts 93 internal scalable fonts available for PCL and HP postscript 3 emulation 80 device matching screen fonts in TrueType format available with the software solution Additional fonts can be added through the host USB ports Accessories Connectivity Environmental features ENWW Optional 500 sheet input tray tray 3 available for all models except HP LaserJet P3005x Automatic duplexer available only on models HP LaserJet P3005d HP LaserJet P3005dn and HP LaserJet P3005x 144 pin 133 MHz dual inline memory module DIMM Hi Speed USB 2 0 connection HP Jetdirect full featured embedded print server available only on models HP LaserJet P3005n HP LaserJet P3005dn and HP LaserJet P3005x IEEE 1284 compliant parallel port available only on models HP LaserJet P3005 and HP LaserJet P3005d HP Web Jetadmin software Enhanced input output EIO slot Sleep mode ENERGY STAR qualified Features comparison 3 Feature Description Supplies e The supplies status page contains information about toner level page count and estimated pages remaining e The device checks for an authentic HP print cartridge at installation e Internet enabled supply ordering capabilities using HP Easy Printer Care software Accessibility e _ The online user guide is compatible with text screen readers e The print cartridge can be installed and removed by using one hand e All doors and covers can be opened by using one hand
155. n The sealing tape might still be on the print cartridge Remove the print cartridge and pull out the sealing tape Reinstall the print cartridge The file might have blank pages Check the file to make sure that it does not contain blank pages The device prints but the text is wrong garbled or incomplete Cause Solution The device cable is loose or defective Disconnect the device cable and reconnect it Try a print job that you know works If possible attach the cable and device to another computer and try a print job that you know works Finally try a new cable ENWW Solve general print problems 109 The device prints but the text is wrong garbled or incomplete Cause Solution The wrong driver was selected in the software Check the software device selection menu to make sure that an HP LaserJet P3005 device is selected The software program is malfunctioning Try printing a job from another program The device does not respond when you select Print in the software Cause Solution The device is out of media Add media The device might be in the manual feed mode The cable between the computer and the device is not connected correctly Change the device from manual feed mode Disconnect and reconnect the cable The device cable is defective The wrong device was selected in the software If possible attach the cable to another computer and print a
156. ng Labels CAUTION To avoid damaging the device use only labels recommended for laser printers To prevent serious jams always use tray 1 to print labels and always use the rear output bin Never print on the same sheet of labels more than once or print on a partial sheet of labels Media considerations 53 Label construction When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 200 C 392 F which is the product fusing temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams e Curl Prior to printing labels must lie flat with no more than 5 mm 0 2 in of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation EA NOTE Choose labels in the printer driver see Open the printer drivers Transparencies Transparencies used in the product must be able to withstand 200 C 392 F which is the product fusing temperature A CAUTION To avoid damaging the product use only transparencies recommended for laser printers To prevent serious jams always use tray 1 to print transparencies and always use the rear output bin Never print on the same transparency more than once or print on a partial transparency EA NOTE Choose transparencies in the printer driver See Open the printer driv
157. ng operating systems Full software installation Printer driver only e Windows XP 32 bit e Windows 98 SE e Windows 2000 e Windows Millennium Edition Me e MacOS X V10 2 and later e Windows Server 2003 e Windows XP 64 bit e Linux Supported printer drivers Operating system PCL 5 PCL6 PS level 3 emulation Windows VA va Y Mac OS X V10 2 and later vA Linux Y 1 Not all device features are available from all drivers or operating systems 2 For Windows 2000 and Windows XP 32 bit and 64 bit download the PCL 5 driver from www hp com go LJP3005_software 3 For Windows XP 64 bit download the PCL 6 driver from www hp com go LJP3005 software 4 For Linux download the postscript level 3 emulation driver from www hp com go linuxprinting The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver Select the correct printer driver Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device using a device language Check the installation notes and readme files on the device CD for additional software and languages Device software 7 The HP LaserJet P3005 printer uses the PCL 5 PCL 6 and HP postscript level 3 emulation printer description language PDL drivers e Use the PCL 6 printer driver for the best overall perfor
158. ns Non U S customers should visit the www hp com recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet P3005 device Type Carbon monofluoride lithium battery BR1632 Weight 1 5 g Location On formatter board User removable No 174 Appendix D Regulatory information ENWW ENWW Batterij niet weggooien maar inleveren als KCA X Be SS th as SU For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling o
159. o has one EIO slot for expanding the device networking capabilities The EIO slot can be used to upgrade the device with an additional network connection such as a wireless print server network card or a connectivity card for a serial or AppleTalk connection EA NOTE Some HP LaserJet P3005 series devices come with a network device already installed The EIO slot may be used to provide networking capabilities in addition to those already built into the device To find out how much memory is installed in the device or to find out what is installed in the EIO slots print a configuration page See Use information pages 182 Appendix E Work with memory and print server cards ENWW Install memory You might want to add more memory to the device if you often print complex graphics print PostScript PS documents or use many downloaded fonts Added memory also gives you more flexibility in supporting job storage features such as quick copying Install device memory CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package then touch bare metal on the device The HP LaserJet P3005 devices come with one DIMM slot If desired you can replace a DIMM installed in the slot with a higher memory DIMM If you have not already done so print a configuration page to find out how much memory is installed in the device before adding
160. ode Sleep mode does not affect device warm up time unless the device was in Sleep mode for more than 8 hours Change device control panel configuration settings 35 Set the Sleep Delay 1 Press Menu to open the menus Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight SLEEP DELAY and then press v 5 Press or to select the appropriate time period and then press v 6 Press Menu to exit the menu Turn the Sleep mode on or off 1 Press Menu to open the menus Press W to highlight CONFIGURE DEVICE and then press v Press to highlight RESETS and then press v 2 3 4 Press to highlight SLEEP MODE and then press v 5 Press or W to select ON or OFF and then press v 6 Press Menu to exit the menu Personality This device features automatic personality printer language switching e AUTO Configures the device to automatically detect the type of print job and configure its personality to accommodate that job e PCL Configures the device to use Printer Control Language e PDF Configures the device to use portable document format e PS Configures the device to use PostScript emulation Set the personality 1 Press Menu to open the menus Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press W to highlight PERSONALIT
161. olving 151 error messages Alert Settings HP Toolbox 88 alphabetical list 119 e mail alerts 86 94 eventlog 33 lights control panel 15 numerical list 112 settings 28 37 types of 111 Windows 149 Ethernet cards part numbers 157 European Union waste disposal 175 eventlog 33 executive sizes supported 57 extended warranty 166 F factory defaults restoring 32 FastRes 3 26 features 2 3 file directory printing 20 85 File Upload Macintosh 93 Find Other Printers window HP Toolbox 88 Finnish laser safety statement 178 Firmware Update Macintosh 93 firmware upgrade errors 120 121 124 first page blank 74 use different paper 74 78 ENWW fonts Courier 23 EPS files problem solving 151 included 3 list printing 20 85 permanent resources 188 problem solving 153 settings 24 Upload Macintosh 93 fraud hotline 96 fuser errors 116 install message 121 modes 25 warranty 162 G gateway setting default 45 General Protection FaultException OE 149 glossary 193 glossy paper loading 64 types supported 58 gray background problem solving 140 H heavy paper fuser modes 25 guidelines for using 54 loading 64 types supported 58 held jobs deleting 82 printing 82 Retrieve Job control panel menu 19 settings 27 Help button control panel 15 help Show Me How menu 18 HP Customer Care 163 HP Driver Preconfiguration 8 HP Easy Printer Care software 11 87 HP fraud hotline 96 HP Instant Support Professional E
162. on Recommended action Install supply 10 32 YY UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with For help press A new non HP supply has been installed This message appears until an HP supply is installed or you press Y If you believe you purchased an HP supply please go to www hp com go anticounterfeit Service or repairs required as a result of using non HP supplies are not covered under HP warranty To continue printing press V The first pending print job will be cancelled 10 XX YY SUPPLY MEMORY ERROR For help press The device cannot read or write to the print cartridge memory tag or the memory tag is missing e Open the front door e Remove the print cartridge and then reinstall it e Close the front door e Turn the device off and then on e Ifthe error persists contact HP Support 11 XX INTERNAL CLOCK ERROR alternates with To continue press Y The device internal clock is not working correctly Printing can continue but you are prompted to set the date and time each time you turn the device on Contact HP support 13 XX YY FUSER JAM INSIDE TOP COVER alternates with For help press gt A jam has occurred in the fuser area e Press W to see step by step information e Open the top cover and then remove the print cartridge Remove all media found e Liftthe metal flap and then remove any media remaining e Reinstal
163. or section Options Information tab e Device Status Shows the device status and shows the life remaining of HP supplies with 0 indicating that a supply is empty The page also shows the type and size of Provides device status and print paper set for each tray To change the default settings click Change configuration information Settings e Configuration Page Shows the information found on the configuration page e Supplies Status Shows the life remaining of HP supplies with O percent indicating that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window Use the embedded Web server 89 90 Tab or section Options Event log Shows a list of all device events and errors Usage page Shows a summary of the number of pages the device has printed grouped by size and type Device Information Shows the device network name address and model information To change these entries click Device Information on the Settings tab Control Panel Shows messages from the device control panel such as Ready or Sleep mode on Print Allows you to send print jobs to the device Settings tab Provides the ability to configure the device from your computer EZ Configure Device Allows you to configure device settings This page contains the traditional menus found on devices using a control panel display E ma
164. ort the type of print media being used To configure the product for automatic or manual duplex printing open the printer driver properties click the Device Settings tab and then select the appropriate settings under Installable Options EA NOTE The Configure tab is not available from within software programs NOTE The procedure to open the device driver properties depends on the operating system that you are using For information about opening the device driver properties for your operating system see Open the printer drivers Look for the column titled To change the device configuration settings ENWW Use features in the Windows device driver 75 Use automatic duplex printing 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For tray 1 load the letterhead paper with the front side up bottom edge first e For all other trays load the letterhead paper with front side down and the top edge at the back of the tray AN CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond 2 Open the printer driver see Open the printer drivers 3 On the Finishing tab click Print on Both Sides e fnecessary select Flip Pages Up to change the manner in which pages are turned or select a binding option in the Booklet Layout list box 4 Click OK Print on both sides manua
165. p NO VW The device pulls paper from the wrong tray An optional tray is not working correctly A message other than READY appears on the device control panel display e Make sure that you have selected e the correct tray See Source e Make sure that trays are correctly configured for paper size and type See Load media Print a e configuration page to see current tray settings See Use information pages Ensure that the media size window on the front of the tray e matches the size setting on the control panel e Make sure that the tray selection Source or Type in the device driver or program is set correctly The device driver and program settings override the device control panel settings e By default paper loaded in tray 1 will be printed first If you do not want to print from tray 1 remove any paper loaded in the tray or change the USE REQUESTED TRAY setting See Use information pages Change TRAY Print a configuration page to verify e that the tray is installed correctly and is functional See Use information pages Go to Control panel messages Configure the device driver to recognize the installed tray See the device driver online Help Turn the device off and then on Verify that you are using the correct optional tray for the device 106 Chapter 7 Problem solving ENWW TE E 1 SIZE and TRAY 1 TYPE to a setting other than ANY e Ifyou want to print from
166. panel menu map that shows the layout and current settings for the device control panel menu items PRINT CONFIGURATION Prints the current device configuration If an HP Jetdirect print server is installed an HP Jetdirect configuration page will print out as well PRINT SUPPLIES STATUS Prints a supplies status page that shows the supplies levels for the device an approximate PAGE number of pages remaining cartridge usage information the serial number a page count and ordering information This page is available only if you are using genuine HP supplies PRINT USAGE PAGE Prints a page that shows a count of all paper sizes that have passed through the device lists whether they were one sided or two sided and shows a page count PRINT FILE DIRECTORY Prints a file directory that shows information for all installed mass storage devices This item appears only if a mass storage device that contains a recognized file system is installed in the device For more information see Install memory PRINT PCL FONT LIST Prints a PCL font list that shows all the PCL fonts that are currently available to the device PRINT PS FONT LIST Prints a PS font list that shows all the PS fonts that are currently available to the device 20 Chapter 2 Control panel ENWW Paper Handling menu If paper handling settings are correctly configured at the device control panel you can print by selecting the type and size of media in the program or the prin
167. plays the prompt only if the multipurpose tray is empty PS DEFER MEDIA This setting affects how non HP PostScript drivers behave with the device You do not need to change this setting if you use the drivers that HP supplies If set to ENABLED non HP PostScript drivers use the same HP tray selection method as the HP drivers If set to DISABLED some non HP PostScript drivers use the PostScript tray selection method instead of the HP method SIZE TYPE PROMPT Use this item to control whether the tray configuration message and its corresponding prompts are shown whenever a tray is opened and closed These prompts instruct you to change the type or size if the tray is configured for a different type or size than is loaded in the tray Set tray behavior option 1 DOOS opo Or Uf Press Menu to open the menus Press to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v Press W to highlight TRAY BEHAVIOR and then press v Press v to select the tray behavior option Press amp or to select the desired option and then press v Press Menu to exit the menu Sleep Delay The adjustable Sleep Delay feature reduces power consumption when the device has been inactive for an extended period Use this menu item to set the length of time before the device goes into Sleep mode The default setting is 30 MINUTES A NOTE The device control panel display dims when the device is in Sleep m
168. plete information about the features that are available in the device driver see the device driver Help The following features are described in this section e Create and use quick sets e Use watermarks e Resize documents e Setacustom paper size from the printer driver e Use different paper and printing covers e Printa blank first page Print multiple pages on one sheet of paper e Print on both sides of the paper e Use the Services tab EA NOTE Settings in the device driver and software program generally override control panel settings Software program settings generally override device driver settings Create and use quick sets Use quick sets to save the current driver settings for reuse Quick sets are available on most printer driver tabs You can save up to 25 Print Task Quick Sets Create a quick set 1 Open the printer driver See Open the printer drivers 2 Select the print settings that you want to use 3 Inthe Print Task Quick Sets box type a name for the quick set 4 Click Save Use quick sets 1 Open the printer driver see Open the printer drivers 2 Select the quick set that you want to use from the Print Task Quick Sets drop down list 3 Click OK EA NOTE To use printer driver default settings select Default Print Settings from the Print Task Quick Sets drop down list 72 Chapter 5 Print ENWW ENWW Use watermarks A watermark is a notice such as
169. pop up menu 3 Next to Pages per Sheet select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 4 Next to Layout Direction select the order and placement of the pages on the sheet 5 Next to Borders select the type of border to print around each page on the sheet Print on both sides of the paper When duplex printing is available you can automatically print on both sides of a page Otherwise you can manually print on both sides of a page by feeding the paper through the device a second time AN CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond Use automatic duplex printing 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e For all other trays load the letterhead paper face down with the top edge at the back of the tray Open the printer driver See Open the printer drivers Open the Layout pop up menu Next to Two Sided Printing select either Long Edge Binding or Short Edge Binding oO FS WN Click Print Use features in the Macintosh device driver 79 80 Print on both sides manually 1 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load i
170. press v 6 Press Menu to exit the menu Cartridge low The device has two options for reporting that print cartridge life is low CONTINUE is the default value e Select CONTINUE to allow the device to continue printing while a warning appears and until the print cartridge is replaced e Select STOP if you want the device to pause printing until you replace the used print cartridge or press v which allows the device to print while the warning appears Change device control panel configuration settings 37 Set supplies low reporting 1 Press Menu to open the menus Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press to highlight CARTRIDGE LOW and then press v 5 Press or to select the appropriate setting and then press v 6 Press Menu to exit the menu Cartridge out response The device has two options for this menu item e Select CONTINUE to allow the device to continue printing A REPLACE CARTRIDGE warning message appears until the print cartridge is replaced Printing in this mode can continue only for a specific number of pages After that the device stops printing until you replace the empty print cartridge This is the default setting e Select STOP if you want the device to stop printing until the empty print cartridge is replaced Set the cartridge out response 1 Press Menu to open the menus Press W to highlight CONFIGURE
171. product performance The required condition is 20 to 24 C 68 to 75 F with a relative humidity of 45 to 55 The following guidelines should be helpful when evaluating the paper s storage environment e Paper should be stored at or near room temperature e _ The air should not be too dry or too humid due to the hygroscopic properties of paper e The best way to store an opened ream of paper is to rewrap it tightly in its moisture proof wrapping If the product environment is subject to extremes unwrap only the amount of paper to be used during the day s operation to prevent unwanted moisture changes e Proper storage of envelopes helps contribute to print quality Envelopes should be stored flat If air is trapped in an envelope creating an air bubble then the envelope might wrinkle during printing ENWW Printing and paper storage environment 59 Load media Load special print media such as envelopes labels and transparencies in tray 1 only Load only paper in tray 2 or optional tray 3 Load tray 1 multipurpose tray Tray 1 holds up to 100 sheets of paper up to 75 transparencies up to 50 sheets of labels or up to 10 envelopes For information about loading special media see Load special media 1 Open tray 1 by pulling the front cover down W WANNY NW A NY V N N Slide out the plastic tray extender If the media that is being loaded is longer than 229 mm 9 in 2
172. r path 3 Try using a different type of media 4 Check the print cartridge for leaks If the print cartridge is leaking replace it Dropouts 1 Make sure that the environmental specifications for the device are being met See Operating environment 2 Ifthe media is rough and the toner easily rubs off open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu select FUSER MODES and then select the media type you are using Change the setting to HIGH1 or HIGH2 which helps the toner fuse more completely onto the media See Print Quality submenu 3 Try using a smoother media Lines Acd BDC Aci BCO AciBhI CO Acd BDC AciBh ZO 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device 3 Replace the print cartridge ENWW Solve print quality problems 139 Gray background oe a iN 7 AaBbCc AQBbCc AQBbCc AaBbCc AaBbCc Do not use media that has already been run through the device Try using a different type of media Print a few more pages to see if the problem corrects itself Turn over the media in the tray Also try rotating the media 180 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu increase the TONER DENSITY setting See Print Quality submenu Make sure that th
173. r complex print jobs 64 MB Q7715A 128 MB Q7718A 256 MB Q7719A Cables and interfaces Item Description Part number Enhanced I O EIO cards HP Jetdirect 620n Fast Ethernet J7934A 10 100Base TX print server HP Jetdirect print server multi protocol EIO network cards HP Jetdirect 625n Gigabit Ethernet J7960A 10 100 1000T print server HP Jetdirect 635n IPv6 IPsec print J7961A server HP Jetdirect 680n 802 11b wireless J6058A internal print server HP bt1300 Bluetooth wireless printer J6072A adapter ENWW Partnumbers 157 Item Parallel cables USB cable Description Part number 2 meter IEEE 1284 B cable C2950A 3 meter IEEE 1284 B cable C2951A 2 meter A to B cable C6518A Print media For more information about media supplies go to http www hp com go ljsupplies Item Description Part number HP Soft Gloss laser paper For use with HP LaserJet devices This is coated paper good for business documents with high impact such as brochures sales material and documents with graphics and photographic images Specifications 32 Ib 120 g m Letter 220 x 280 mm 50 sheets box C4179A Asia Pacific countries regions A4 210 x 297 mm 50 sheets box C4179B Asia Pacific countries regions and Europe HP LaserJet tough paper For use with HP LaserJet devices This satin finish paper is waterproof and tear proof yet doesn t compromise on print quality or performance U
174. ration information including the IP address DIMM Abbreviation for dual inline memory module A small circuit board that holds memory chips duplex A feature that accommodates printing on both sides of a sheet of paper Also called two sided printing EIO Abbreviation for enhanced input output A hardware interface that is used to add a print server network adaptor hard disk or other plug in item for HP devices Emulated PostScript Software that emulates Adobe PostScript a programming language that describes the appearance of the printed page This device language appears as PS in many menus firmware Programming instructions that are stored in a read only memory unit inside the device font A complete set of letters numerals and symbols in a typeface fuser The assembly that uses heat to fuse the toner onto the print media grayscale Various shades of gray halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous tone image such as a photograph HP Easy Printer Care software Software that provides the ability to track and maintain devices from your computer desktop HP Jetdirect An HP product for network printing HP Web Jetadmin An HP trademarked Web based device control software that you can use on a computer to manage any peripheral that is connected to an HP Jetdirect print server ENWW Glossary 193 I O Abbreviation for input output refers to computer port s
175. rd stock guidelines e Set margins at least 2 mm 0 08 inch away from the edges e Use tray 1 for card stock 135 g m to 216 g m 50 to 80 Ib cover CAUTION To avoid damaging the device use only card stock recommended for laser printers To prevent serious jams always use tray 1 to print on card stock and always use the rear output bin Letterhead and preprinted forms Letterhead is premium paper that often has a watermark sometimes uses cotton fiber and is available in a wide range of colors and finishes with matching envelopes Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed Some of the rougher surface finishes such as cockle laid or linen might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion Ex NOTE Some page to page variation is normal when printing with laser printers This variation cannot be observed when printing on plain paper However this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page To avoid problems when using preprinted forms embossed paper and letterhead observe the following guidelines e Avoid using low temperature inks the kind used with some types of thermograph
176. re this tray Close the tray Close or fill the tray TYPE MISMATCH IN TRAY XX alternates with Ready The tray is loaded with a media type that is different than the type for which the tray is configured Printing can continue from other trays but not from this one In the PAPER HANDLING menu configure the tray for the correct type 124 Chapter 7 Problem solving ENWW Recommended action Control panel message Description Unauthorized supply in use alternates with Ready USB ACCESSORY ERROR The device has detected that a non HP supply is currently installed and v override was pressed The device has detected too much current on the USB storage accessory If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs required as a result of using non HP supplies are not covered under HP warranty Turn the device off Remove the USB storage accessory Replace the USB storage accessory Turn the device on USB Storage lt X gt initializing The USB storage device is initializing No action necessary USB Storage lt X gt not functional USB STORAGE DEVICE FAILURE alternates with Ready To clear press Y USB STORAGE FILE OPERATION FAILED alternates with Ready To clear pressTo clear press Y The USB storage device is not working The USB storage device has failed The device received a PUL file system command tha
177. ream 5 ream carton Q2398A Asia Pacific countries regions Q2400A Asia Pacific countries regions A4 210 x 297 mm 500 sheets ream CHP310 Europe 158 Appendix A Supplies and accessories Item Description Part number HP Printing paper For use with HP LaserJet and inkjet devices This has been created especially for small and home offices It is heavier and brighter than copier paper Specifications 92 bright 22 Ib HP Multipurpose paper For use with all office equipment laser and inkjet devices copiers and fax machines This has been created for businesses that want one paper for all their office needs It is brighter and smoother than other office papers Specifications 90 bright 20 Ib 75 g m HP Office paper For use with all office equipment laser and inkjet devices copiers and fax machines This is good for high volume printing Specifications 84 bright 20 Ib 75 g m Letter 8 5 x 11 in 500 sheets ream 10 ream carton HPP1122 North America and Mexico Letter 8 5 x 11 in 500 sheets ream 3 ream carton HPP113R North America A4 210 x 297 mm 500 sheets ream 5 ream carton A4 210 x 297 mm 300 sheets ream 5 ream carton Letter 8 5 x 11 in 500 sheets ream 10 ream carton Letter 8 5 x 11 in 500 sheets ream 5 ream carton Letter 8 5 x 11 in 250 sheets ream 12 ream carton Letter 8 5 x 11 in 3 hole 500 sheets ream 10 ream
178. red 82 formatted incorrectly 106 Macintosh settings 93 not printing problem solving 104 printing stored 82 Retrieve Job menu 19 stopped problem solving 105 K keys control panel 15 Korean EMI statement 178 L labels fuser modes 25 loading 64 specifications 53 types supported 58 landscape orientation setting as default 24 language control panel 30 39 198 Index languages device automatic switching 36 errors 120 settings 28 laser safety statements 178 legal sizes supported 57 legal paper clipped margins 153 letter sizes supported 57 letter paper override A4 settings 22 letterhead fuser modes 25 loading 64 light print problem solving 138 setting toner density 26 lights control panel 15 line spacing setting default 24 lines problem solving 139 144 145 Linux drivers 7 152 load tray message 121 loading Show Me How menu 18 tray 1 60 tray2 62 unexpected size or type errors 116 loading media special 64 Lock Resources Macintosh 93 locked menus 119 loose toner problem solving 141 low toner 29 37 LPT errormessages 149 M Macintosh AppleTalk 46 AppleTalk settings 31 driver settings 9 78 drivers supported 7 drivers problem solving 150 HP Printer Utility 93 problems problem solving 150 removing software 10 software 9 software components 11 support 164 supported operating systems 7 USB card problem solving 151 maintenance agreements 165 manual feed messages 122 settings 23 2
179. revent printed forms from sticking together e Do not use paper that has a colored coating that was added after the paper was produced Paper that can damage the device In rare circumstances paper can damage the device The following paper must be avoided to prevent possible damage to the device e Do not use paper with staples attached e Do not use transparencies labels or photo or glossy paper designed for Inkjet printers or other low temperature printers Use only media that is specified for use with HP LaserJet printers 50 Chapter 4 Media and trays ENWW e Donot use any media that produces hazardous emissions or that melts offsets or discolors when exposed to the temperature of the fuser e Do not use paper that is embossed or coated or any media that is not designed to withstand the fusing temperature of the device Do not use letterhead paper or preprinted forms that are made with dyes or inks that cannot withstand the heat of the fuser To order HP LaserJet printing supplies see Order parts accessories and supplies General media specifications For complete paper specifications for all HP LaserJet devices see the HP LaserJet Printer Family Print Media Guide available at www hp com support ljpaperguide Category Specifications Acid content 5 5 pH to 8 0 pH Caliper 0 094 to 0 18 mm 3 0 to 7 0 mils Curl in ream Flat within 5 mm 0 02 in Cut edge conditions Cut with sharp blades with no visible
180. revents printing the message remains on the device control panel display and the device remains offline until you press The default setting is ON CARTRIDGE LOW STOP CONTINUE Determines how the device behaves if the print cartridge is low Print quality is not guaranteed if you print after receiving this message STOP The device pauses printing until you replace the print cartridge or press each time you turn the device on The message appears until you replace the print cartridge CONTINUE The device continues to print and the message appears until you replace the print cartridge The default setting is CONTINUE CARTRIDGE OUT STOP CONTINUE Determines how the device reacts if the print cartridge is empty STOP The device stops printing until you replace the print cartridge CONTINUE The device continues to print and the REPLACE CARTRIDGE message appears until you replace the print cartridge HP does not guarantee print quality if you select CONTINUE after a REPLACE CARTRIDGE condition Replace the print cartridge as soon as possible to ensure good print quality If the end of drum life is reached the device stops regardless of the CARTRIDGE OUT setting The default setting is CONTINUE JAM RECOVERY AUTO ON Determines how the device behaves if a jam occurs AUTO The device automatically selects the best mode for device jam recovery usually ON OFF The device does not reprint p
181. rride control panel settings Software program settings override both device driver settings and control panel settings If you cannot gain access to a menu or item it is either not an option for the device or you have not turned on the associated higher level option See your network administrator if a function has been locked Access denied menus locked appears on the device control panel display Show address This item determines whether the device IP address appears on the display with the Ready message Show the IP address 1 Press Menu to open the menus 2 Press W to highlight CONFIGURE DEVICE and then press v 3 Press to highlight SYSTEM SETUP and then press v 4 Press W to highlight SHOW ADDRESS and then press v 34 Chapter 2 Control panel ENWW ENWW 5 6 Press amp or to select the desired option and then press v Press Menu to exit the menu Tray behavior options Four user defined options are available for tray behavior USE REQUESTED TRAY Selecting EXCLUSIVELY ensures that the device does not automatically select another tray when you indicate that a specific tray should be used Selecting FIRST allows the device to pull from a second tray if the specified tray is empty EXCLUSIVELY is the default setting MANUALLY FEED PROMPT If you select ALWAYS the default value the system always shows a prompt before pulling from the multipurpose tray If you select UNLESS LOADED the system dis
182. ry DIMM is not a supported DIMM Install a supported DIMM See Install memory 54 XX ERROR A device command error has occurred Turn the device off and then on If the message persists contact HP support 55 XX YY DC CONTROLLER ERROR alternates with To continue turn off then on The engine is not communicating with the formatter Turn the device off and then on If the message persists contact HP Support 56 XX ERROR alternates with To continue turn off then on An error has occurred Turn the device off and then on If the message persists contact HP Support 57 XX PRINTER ERROR alternates with To continue turn off then on A device fan error has occurred Turn the device off and then on If the message persists contact HP Support 58 XX ERROR alternates with To continue turn off then on An error has occurred in which a memory tag CPU was detected Press W to view step by step information Turn the device off and then on If the message persists contact HP Support To exit press gt 59 XY ERROR alternates with To continue turn off then on A device motor error has occurred Turn the device off and then on If the message persists contact HP Support 62 NO SYSTEM No system was found Turn the device off and then on If the message persists contact HP Support ENWW Control panel messages 117 Control panel me
183. s e Automatic two sided printing accessory e 64 MB total RAM e IEEE 1284B compliant parallel connection port HP LaserJet P3005 plus e HP Jetdirect full featured embedded print server to connect to 10Base T 100Base TX networks e 80 MB total RAM HP LaserJet P3005 plus Automatic two sided printing accessory HP Jetdirect full featured embedded print server to connect to 10Base T 100Base TX networks 80 MB total RAM HP LaserJet P3005 plus e 500 sheet input tray tray 3 Automatic two sided printing accessory e HP Jetdirect full featured embedded print server to connect to 10Base T 100Base TX networks e 80 MB total RAM 2 Chapter 1 Device basics ENWW Features comparison Feature Performance Description 400 MHz processor User interface Control panel help HP Easy Printer Care software a Web based status and problem solving tool Windows and Macintosh printer drivers Embedded Web server to access support and order supplies for network connected models only Printer drivers HP PCL 5 HP PCL 6 HP postscript level 3 emulation Resolution FastRes 1200 produces 1200 dots per inch dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images Storage features Fonts forms and other macros Job retentio
184. s 127 Jam locations Use this illustration to resolve jams in the device For instructions about clearing jams see Clear jams 1 Print cartridge 2 Input trays 3 Output bins 4 Duplex path for two sided printing Jam recovery This device automatically provides jam recovery a feature that you can use to set whether the device should attempt to automatically reprint jammed pages e AUTO instructs the device to attempt to reprint jammed pages e OFF instructs the device not to attempt to reprint jammed pages EA NOTE During the recovery process the device might reprint pages that were printed before the jam occurred Be sure to remove any duplicated pages To improve print speed and increase memory resources you might want to disable the jam recovery Turn off jam recovery 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press W to highlight SYSTEM SETUP and then press v 2 3 4 Press W to highlight JAM RECOVERY and then press v 5 Press to highlight OFF and then press v 6 Press Menu to return to the Ready state 128 Chapter7 Problem solving ENWW Clear jams When clearing jams be very careful not to tear the media If a small piece of media remains in the device it could cause additional jams The SHOW ME HOW cortrol panel menu includes a page that shows how to clear jams See Show Me How menu Clear jams from the input tray areas
185. s are deleted Item Values Explanation USER X JOBNAME USER X The name of the person who sent the job ALL PRIVATE JOBS JOBNAME The name of the job stored in the device Select one of your jobs or all of your private jobs that were NO STORED JOBS assigned a personal identification number PIN in the printer driver e PRINT Prints the selected job PIN REQUIRED TO PRINT A prompt that appears for jobs that were assigned a PIN in the printer driver You must enter the PIN to print the job COPIES You can select the number of copies that you want to print 1 to 32000 e DELETE Deletes the selected job from the device PIN REQUIRED TO DELETE A prompt that appears for jobs that were assigned a PIN in the printer driver You must enter the PIN to delete the job ALL PRIVATE JOBS Appears if two or more private jobs are stored in the device Selecting this item prints all of the private jobs that are stored in the device for that user after the correct PIN is entered NO STORED JOBS Indicates that no stored jobs are available to print or delete E Retrieve Job menu 19 Information menu The INFORMATION menu contains device information pages that give details about the device and its configuration Scroll to the information page that you want and then press v For more information about any of the device information pages see Use information pages Item Explanation PRINT MENU MAP Prints the control
186. s in the tray are not too tight or too loose against the media 4 Turnover the media in the tray Also try rotating the media 180 142 Chapter 7 Problem solving ENWW ENWW 5 Make sure that the type and quality of the media you are using meet HP specifications See Media considerations 6 Make sure that the environmental specifications for the device are being met See Operating environment Curl or wave 1 Turn over the media in the tray Also try rotating the media 180 2 Make sure that the type and quality of the media you are using meet HP specifications See Media considerations 3 Make sure that the environmental specifications for the device are being met See Operating environment 4 Try printing to a different output bin 5 If media is lightweight and smooth open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu select FUSER MODES and then select the media type you are using Change the setting to LOW which helps reduce the heat in the fusing process See Print Quality submenu You must also set the type of media for the tray you are using See Control print jobs Wrinkles or creases AakbCc AakbCc AaBkoCc AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the device are being met See Operating environment 3 Turn over the media in the tray Also
187. se it for signs maps menus and other business applications Letter 8 5 x 11 in 50 sheets to a carton Q1298A North America A4 210 x 297 mm 50 sheets to a carton Q1298B Asia Pacific countries regions and Europe HP Premium Choice LaserJet paper HP s brightest LaserJet paper Expect spectacular color and crisp black from this paper that is extra smooth and brilliantly white This is ideal for presentations business plans external correspondence and other high value Letter 8 5 x 11 in 500 sheets ream 10 ream carton HPU1132 North America Letter 8 5 x 11 in 250 sheets ream 6 ream carton HPU1732 North America A4 210 x 297 mm 5 ream carton Q2397A Asia Pacific countries regions documents A4 210 x 297 mm 250 sheet ream 5 CHP412 Europe ream carton Specifications 98 bright 32 Ib 75 g m2 A4 210 x 297 mm 500 sheet ream 5 CHP410 Europe i ream carton A4 210 x 297 mm 160 g m 500 sheet CHP413 Europe ream 5 ream carton HP LaserJet paper Letter 8 5 x 11 in 500 sheets ream 10 HPJ1124 North America ream carton For use with HP LaserJet devices This is good for letterhead high value Legal 8 5 x 14 in 500 sheets ream 10 HPJ1424 North America memos legal documents direct mail and correspondence Specifications 96 bright 24 Ib 90 g m ream carton Letter 220 x 280 mm 500 sheets ream 5 ream carton A4 210 x 297 mm 500 sheets
188. settings that are selected in the software In the printer driver you can select media from any tray including tray 1 by type size or source To print by type and size of paper see Type and Size You can also determine whether the device shows a prompt to ask if it can pull media from tray 1 if it cannot find the type and size that you requested in another tray You can set the device to always prompt you before pulling from tray 1 or only prompt you if tray 1 is empty Set the USE REQUESTED TRAY setting on the System Setup submenu of the Configure Device menu Load tray 2 and optional tray 3 Trays 2 and 3 support only paper For supported paper sizes see Select print media 1 Pull the tray out of the device and remove any paper N A ANW Y WM A Chapter 4 Media and trays ENWW 2 On the rear paper length guide press the tab and slide it so that the pointer matches the paper size that you are loading Make sure that the guide clicks into place 3 Adjust the side media width guides outward so that the pointer matches the paper size that you are loading 4 Place the paper in the tray and make sure that it is flat at all four corners Keep the paper below the height tabs on the paper length guide in the rear of the tray 5 Push down on the paper to lock the metal paper lift plate in place ENWW Load media 63 6 Slide the tray into the device AN G3 UY Z ZY Load speci
189. siderations Repeat defects AaBbCc AaBbCc AaBbCc AaBbCc AaBboCc 1 Print a few more pages to see if the problem corrects itself 2 Ifthe distance between defects is 47 mm 1 85 in 62 mm 2 44 in or 96 mm 3 78 in the print cartridge might need to be replaced 3 Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device Also see Repeat image ENWW Solve print quality problems 141 Repeat image iad This type of defect might occur when using preprinted forms or a large quantity of narrow media 1 Print a few more pages to see if the problem corrects itself 2 Make sure that type and quality of the media you are using meet HP specifications See Media considerations 3 Ifthe distance between defects is 47 mm 1 85 in 62 mm 2 44 in or 96 mm 3 78 in the print cartridge might need to be replaced Misformed characters AaBbCc AaBbCc AABLbLCo AABbHCo AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the device are being met See Operating environment Page skew 1 Print a few more pages to see if the problem corrects itself 2 Verify that no torn pieces of media are inside the device 3 Make sure that media is loaded correctly and that all adjustments have been made See Load media Make sure that the guide
190. sourceforge net 152 Chapter 7 Problem solving ENWW Solve common PostScript problems The following situations are specific to the PostScript PS language and might occur when several device languages are being used Check the control panel display for messages that might help resolve problems Ey NOTE To receive a printed or screen message when PS errors occur open the Print Options dialog box and click the selection next to the PS Errors section that you want NG General problems The job prints in Courier the device default typeface instead of the typeface that you requested Cause Solution The requested typeface is not downloaded Download the font that you want and send the print job again Verify the type and location of the font Download the font to the device if applicable Check the software documentation for more information A legal page prints with clipped margins Cause Solution The print job was too complex You might need to print your job at 600 dpi reduce the complexity of the page or install more memory A PS error page prints Cause Solution The print job might not be PS Make sure that the print job is a PS job Check to see whether the software program expected a setup or PS header file to be sent to the device ENWW Solve common PostScript problems 153 154 Chapter 7 Problem solving ENWW A Supplies and accessories This section provides information about ord
191. ss for help or See Load media for more information MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To continue press Y Media is in tray 1 but the print job requires a specific type and size that is not currently available Press VY to print from the tray or Press for help or See Load media for more information MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To use another tray press Y No media is in tray 1 and a print job requires a specific type and size that is available in another tray Press VY to print from another tray See Load media for more information or Press for help MANUALLY FEED OUTPUT STACK alternates with Then press Vv to print second sides The first side of a manual two sided print job has been printed and the device is paused until for the output stack is reinserted Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the two sided print job Press Y7 to continue See Print for more information MEM TEST FAILURE REPLACE DIMM 1 NON HP SUPPLY IN USE alternates with Ready The memory DIMM has failed The device has detected that a non HP supply is currently installed but Y was pressed to override the message Install a supported memory DIMM See Install memory If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that
192. ss amp or to navigate the listings 3 Press v to select the appropriate option 4 Press to return to the previous level 5 Press Menu to exit the menu 6 Press to see additional information about a menu The following are the main menus Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE ENWW Use the control panel menus 17 Show Me How menu Each choice in the SHOW ME HOW menu prints a page that provides more information Item Explanation CLEAR JAMS Prints a page that shows how to clear media jams LOAD TRAYS Prints a page that shows how to load the device input trays LOAD SPECIAL MEDIA Prints a page that shows how to load special media such as envelopes and transparencies PRINT ON BOTH SIDES Prints a page that shows how to use the two sided duplex printing function SUPPORTED PAPER Prints a page that shows supported media weights and sizes for the device MORE HELP Prints a page that shows links to additional help on the Web 18 Chapter 2 Control panel ENWW Retrieve Job menu ENWW This menu provides a list of the stored jobs in the device and access to all the job storage features You can print or delete these jobs at the device control panel This menu appears when the device has 80 MB of base memory See Manage stored jobs for more information about using this menu B NOTE If you turn the device power off all stored job
193. ss5ccnnudesa necatessarneduaazerunsets deadanedcheastaaccuvensacdanndahaseadeeedusassaccudgateccavezsadadarncazes ate 144 White spots On black siiente a ana a aada a aa aA 145 Scattered liNeS eunes aaa i aaa Eaa E aai AEA 145 Blurred PINU iyirisionrsionnasa eainiie E AEA N EE ae a i adaa 146 Random image repetition aueseeeessieccrsrrriiierrrnsesiiraandtttadadarnanadddttaaaaatdtaaaaattaaaaaanaaaaaaaaaaaaae 146 Solve network print problems isise a aea aa A EAA Eaa E EEEE 148 Solve common Windows problemS eceecceeceeeeeeeeeeee eee eceeeaaaaaaeaaeceeeeeeeeeeeeseesececessacsiaeeeeeees 149 Solve common Macintosh problems cccccecceeeeeeeeee ee eeeeeeeeecaaaeaaeeaeceeeeeeeeeeeeeeeseeeeeeseeesensaneaees 150 Solve Linux problems ee 152 Solve common PostScript problems ccccccceececeeeeeeeeececeecneaaeeeeeeeeeeeeeeeeeeeesecececeesaecaeeeeeeeneeeeeees 153 General problems sisvcsvactaceasassaesiaceasaeddcnaadanes dicvesbaeelsdasd snagddeddaanaadhivecaanaaedadastaaeddantensag any 153 Appendix A Supplies and accessories Order parts accessories ANd supplies ccceeeeeeceeecee cee cee eter eee eeeeeceeaaaeaeeceeeeeeeeeeeseesecesaceeaeeeeees 156 Order directly om AP weiss cccton ia catetce is iaeeceeen vaeneeedis EE eee aaete 156 Order through service or support providers cee cece cece ee eeeeeececceeeeeeeeeeeeeeteeeteestnaeeaeeees 156 Order directly through the embedded Web server for devic
194. ssage Description Recommended action 64 ERROR For help press alternates with To continue turn off then on A scan buffer error has occurred Turn the device off and then on If the message persists contact HP Support 68 X PERMANENT STORAGE FULL alternates with To continue press Y A non volatile storage device is full Press Y to clear the message Printing can continue but unexpected behavior could result X Description 0 Onboard NVRAM 1 Removable disk flash or hard Press VY to continue For 68 0 errors turn the device off and then on If a 68 0 error persists contact HP Support For 68 1 errors use the HP Web Jetadmin software to delete files from the disk drive For 68 1 errors that persist contact HP Support 68 X PERMANENT STORAGE WRITE FAIL alternates with To continue press Y A non volatile storage device is full Press y to clear the message Printing can continue but unexpected behavior could result X Description 0 Onboard NVRAM 1 Removable disk Press to continue If the problem persists contact HP Support 68 X STORAGE ERROR SETTINGS CHANGED alternates with To continue press 79 XXXX alternates with To continue turn off then on A non volatile storage device is full Press Y to clear the message Printing can continue but unexpected behavior could result X Description 0 Onboard NVRAM 1 Removable disk A critical h
195. sure to try all solutions suggested especially upgrading the Jetdirect firmware e Disable the print server e For EIO print servers remove the card e For embedded print servers use the Service menu e Ifthe problem persists contact HP Support 8X YYYY EMBEDDED JETDIRECT ERROR lt Date gt lt Time gt To change press Y To skip press STOP The HP Jetdirect embedded print server has encountered a critical error The device has an internal clock that tracks the date and time You are prompted to set the correct date and time the first time you turn on the device e Turn the device off and then on e Ifthe problem persists contact HP Support Press v to change the date and time Press Stop to skip this step You can set the date and time later by using the SYSTEM SETUP menu If the prompt appears each time you turn on the device the clock is not working correctly Contact HP support Access Denied MENUS LOCKED The device administrator has enabled the control panel security mechanism You cannot modify control panel settings in this circumstance The message disappears after a few seconds and the device returns to Ready or BUSY state Contact the device administrator to change settings ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE ANY CUSTOM You are trying to set duplex registration for a tray that is configured for ANY SIZE or ANY
196. systems 7 wrinkled paper problem solving 143 Index 203 204 Index ENWW 2006 Hewlett Packard Development Company L P www hp com Q7812 9091 1
197. t Ideally the printing and paper storage environment should be at or near room temperature and not too dry or too humid Remember paper is hygroscopic it absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes it to condense on the sheets Heating systems and air conditioners remove most of the humidity from a room As paper is opened and used it loses moisture causing streaks and smudging Humid weather or water coolers can cause the humidity to increase in a room As paper is opened and used it absorbs any excess moisture causing light print and dropouts Also as paper loses and gains moisture it can distort This can cause jams As a result paper storage and handling are as important as the paper making process itself Paper storage environmental conditions directly affect the feed operation Care should be taken not to purchase more paper than can be easily used in a short time about 3 months Paper stored for long periods might experience heat and moisture extremes which can cause damage Planning is important to prevent damage to a large supply of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environmental damage especially if they are not wrapped with a moisture proof barrier The paper storage environment should be properly maintained to ensure optimum
198. t attempted to perform an illogical operation for example to download a file to a nonexistent directory Replace the USB storage device Printing can continue for jobs that do not require the storage device To remove this message from the display press V If the message persists turn the device off remove and re install the storage device and then turn the device on If the message persists replace the storage device Printing can continue To remove this message from the display press Y If the message reappears a problem might exist in the software program USB STORAGE FILE SYSTEM IS FULL alternates with Ready To clear press Y The device received a PUL file system command that attempted to store something on the file system but was unsuccessful because the file system is full Use HP Web Jetadmin software to delete files from the storage device and then try again To remove this message from the display press v USB STORAGE IS WRITE PROTECTED alternates with Ready To clear press Y The file system is protected and no new files can be written to it To enable writing to the storage device use HP Web Jetadmin to turn off write protection To remove this message from the display turn the device off and then on ENWW Control panel messages 125 Control panel message Description Recommended action USB STORAGE X REMOVED The USB storage accessory was removed e
199. t in one of the following ways e Fortray 1 load the letterhead paper face up with the bottom edge feeding into the printer first e Forall other trays load the letterhead paper face down with the top edge at the back of the tray AN CAUTION To avoid jams do not load paper that is heavier than 105 g m 28 Ib bond Open the printer driver See Open the printer drivers On the Finishing pop up menu select the Manual Duplex option B NOTE If the Manual Duplex option is not enabled select Manually Print on 2nd Side Click Print Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in tray 1 for printing the second half Go to the printer and remove any blank paper that is in tray 1 Insert the printed stack face up with the bottom edge feeding into the printer first in tray 1 You must print the second side from tray 1 If prompted press the appropriate control panel button to continue Chapter 5 Print ENWW Cancel a print job You can stop a print request by using the device control panel or using your software program For instructions on how to stop a print request from a computer on a network see the online Help for the specific network software B NOTE Itcan take some time for all printing to clear after you have canceled a print job Stop the current print job from the printer control panel 1 Press Stop on the printer control panel 2
200. t to change See www hp com support LJP3005 for current information Power numbers are the highest values measured using all standard voltages Default time from Ready mode to Sleep 30 minutes Heat dissipation in Ready mode 35 BTU hour Recovery time from Sleep to start of printing less than 8 5 seconds Print speed is 35 ppm On RF UNo Acoustic specifications ENWW Table C 5 Sound power and pressure level Sound power level Declared per ISO 9296 Printing Lwag 6 5 Bels A 65 dB A Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing Loam 51 dB A Ready Essentially Inaudible Values subject to change See www hp com support LJP3005 for current information Configuration tested base device simplex printing with A4 paper size 3 Print speed is 35 ppm N Electrical specifications 169 Operating environment Table C 6 Necessary conditions Environmental condition Printing Storage standby Temperature device and print cartridge 15 to 32 5 C 59 to 89 F 20 to 40 C 4 to 104 F Relative humidity 10 to 80 10 to 90 170 Appendix C Specifications D Regulatory information This section contains the following regulatory information e FCC regulations e Environmental product stewardship program e Declaration of conformity e Safety statements ENWW 171 FCC regulations This equipment has been tested and
201. tdirect ElO print servers HP Jetdirect print servers network cards can be installed in EIO slots These cards support multiple network protocols and operating systems HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location HP Jetdirect print servers also support the Simple Network Management Protocol SNMP which provides network managers with remote printer management and troubleshooting through the HP Web Jetadmin software E NOTE Configure the card either through the control panel the printer installation software or with HP Web Jetadmin software Refer to the HP Jetdirect print server documentation for more information ENWW Network configuration 47 48 Chapter 3 Input output I O configuration ENWW 4 ENWW Media and trays This chapter describes how to use some basic device features General guidelines for media Media considerations Select print media Printing and paper storage environment Load media Control print jobs Select output bins 49 General guidelines for media Before purchasing any paper or specialized forms in quantity verify that your paper supplier has obtained and understands the print media requirements that are specified in the HP LaserJet Printer Family Print Media Specification Guide See HP Customer Care to order the HP LaserJet Printer Family Print Media Guide To download a copy of the guide
202. ted 57 status e mail alerts 86 embedded Web server 89 HP Printer Utility Macintosh 93 HP Toolbox software 87 messages types of 111 supplies page printing 20 status supplies control panel messages 15 Stop button 15 stopped printing problem solving 105 123 storage job deleting 82 Macintosh settings 93 138 145 Index 201 printing 82 Retrieve Job menu 19 settings 27 storing envelopes 53 59 paper 59 print cartridges 95 straight through paper path 69 subnet mask 44 supplies authentication 96 counterfeit 96 e mail alerts 86 memory errors 112 non HP 95 112 122 ordering 156 ordering through embedded Web server 91 ordering with HP Toolbox 87 recycling 173 replacement intervals 95 replacing print cartridges 97 status page printing 20 84 status viewing with embedded Web server 89 status viewing with HP Printer Utility 93 status viewing with HP Toolbox 87 supplies status control panel messages 15 support embedded Web server links 91 HP Printer Utility pages 93 Linux 152 online 163 repacking device 165 Support tab HP Toolbox 87 SupportPack HP 166 symbol sets 24 System Setup menu 27 T TCP IP parameters manual configuration 44 technical support Linux 152 online 163 repacking device 165 202 Index temperature specifications 170 tests 33 text problem solving blurred 146 garbled 109 misformed characters 142 three hole punched paper fuser modes 25 time setting 27 119 timeout settings h
203. ter driver For more information about configuring for media types and sizes see Control print jobs For more information about supported media types and sizes see Supported media sizes and Media considerations Some items on this menu such as duplex and manual feed are available in the program or the printer driver if the appropriate driver is installed Program and device driver settings override control panel settings For more information see Select the correct printer driver Item Values Explanation TRAY 1 SIZE List of available media sizes for tray 1 Use this item to set the value to correspond with the media size that is currently loaded in tray 1 See Supported media sizes for a list of available sizes The default setting is ANY SIZE ANY SIZE If both the type and size for tray 1 are set to ANY the device will pull media from tray 1 first if media is loaded in the tray A size other than ANY SIZE The device does not pull from this tray unless the type or size of the print job matches the type and size that is loaded in this tray TRAY 1 TYPE List of available media types for tray 1 Use this item to set the value to correspond with the type of media that is currently loaded in tray 1 See Supported media sizes for a list of available types The default setting is ANY TYPE ANY TYPE If both the type and size for tray 1 are set to ANY the device will pull media from tray 1 first if the med
204. the left side of the Device Configuration window double click Order Supplies This provides a URL from which to purchase consumables Supplies information with part numbers and device information is provided 5 Select the part numbers that you want to order and follow the instructions on the screen Order directly through the HP Easy Printer Care software for devices that are directly connected to a computer Use the HP Easy Printer Care software to order supplies and accessories directly from the computer Click Supplies Ordering and then click Shop Online for Supplies 156 Appendix A Supplies and accessories ENWW Part numbers The following list of accessories was current at the time of printing Ordering information and availability of the accessories might change during the life of the device Paper handling accessories Item Description Part number Optional 500 sheet tray and feeder unit Optional tray to increase paper capacity Q7817A tray 3 Holds Letter A4 Legal A5 B5 JIS Executive and 8 5 x 13 paper sizes Note This tray is included with the HP LaserJet P3005x model Print cartridge Item Description Part number HP LaserJet print cartridge 6 500 page cartridge Q7551A HP LaserJet print cartridge 13 000 page cartridge Q7551X Memory Item Description Part number 144 pin 133MHz DDR DIMM 32 MB Q7713A Boosts the ability of the device to handle 48 MB Q7714A large o
205. them They change as the state of the device changes Whenever the device is ready not busy and has no pending warning messages the status message Ready appears if the device is online Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready or status messages and remain until the button is pressed Some warning messages are clearable If CLEARABLE WARNINGS is set to JOB on the device CONFIGURE DEVICE menu the next print job clears these messages Error messages Error messages communicate that some action must be performed such as adding paper or clearing a jam Some error messages are auto continuable If AUTO CONTINUE is set on the menus the device will continue normal operation after an auto continuable error message appears for 10 seconds Ey NOTE Pressing any button during the 10 second auto continuable error message overrides 7 the auto continue feature and the button function takes precedence For example pressing the Stop button pauses printing and offers the option to cancel the print job Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by turning the device off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required Control panel message types 111 Control panel messages Control panel message Descripti
206. ting binding edge settings 22 instructions for 75 loading paper 79 Macintosh settings 93 problem solving 109 Show Me How menu 18 usage page 20 downloading software 7 dpi settings 26 93 draft quality printing 26 drivers included 3 Macintosh settings 78 Macintosh problem solving 150 operating systems supported 7 preconfiguration 8 presets Macintosh 78 quick sets Windows 72 Services tab 77 settings 8 9 34 supported 7 Update Now 8 Windows settings 72 dropouts problem solving 139 duplexer jams clearing 133 Macintosh settings 93 paper path test 33 printing with 79 problem solving 109 settings 22 Show Me How menu 18 usage page 20 using 75 duplexing 57 E e mail alerts 86 94 Easy Printer Care software 11 87 EconoMode setting 26 95 EIO cards bad transmission error 116 buffer overflow errors 115 installing 190 part numbers 157 removing 191 settings 31 slots 182 electrical specifications 169 embedded I O buffer overflow errors 115 embedded 1 O transmission errors 116 embedded Web server end of life disposal 174 energy specifications 169 Energy Star compliance 3 enlarging documents 73 envelope sizes supported 57 10 89 ENWW envelopes default size setting 22 loading 64 margins 53 specifications 52 storing 53 59 types supported 58 wrinkled problem solving 143 environment for device problem solving 136 specifications 170 environmental stewardship program 173 EPS files problem s
207. tion page an HP Jetdirect configuration page that contains network configuration and status information also prints Remove an HP Jetdirect print server card 1 Turn off the device 2 Disconnect the network cable from the EIO card 3 Loosen the two screws from the EIO card and then remove the EIO card from the EIO slot 4 Place the cover plate from the EIO slot onto the back of the device Insert and tighten the two screws 5 Turn on the device ENWW Use HP Jetdirect print server cards 191 192 Appendix E Work with memory and print server cards ENWW Glossary bidirectional communication Two way data transmission bin A receptacle for holding printed pages BOOTP Abbreviation for Bootstrap Protocol an Internet protocol that a computer uses to find its IP address calibration The process in which the device makes internal adjustments to produce the best print quality chooser A Macintosh accessory that you use to select a device control panel The area on the device that contains buttons and a display screen Use the control panel to set device settings and to get information about the device status default The normal or standard setting for hardware or software device driver A software program that a computer uses to gain access to device features DHCP Abbreviation for dynamic host configuration protocol Individual computers or peripherals that are connected to a network use DHCP to find their own configu
208. tion settings Windows 98 and Me 1 On the File menu in the 1 Click Start Settings and 1 Click Start Settings and software program click then Printers then Printers Print 2 Right click the driver icon 2 Right click the driver icon 2 Select the driver and then and then select and then select click Properties Properties Properties The steps can vary this 3 Click the Configure tab procedure is most common Windows 2000 XP 1 Onthe File menu in the 1 Click Start Settings and 1 Click Start Settings and and Server 2003 software program click then Printers or Printers then Printers or Printers Print and Faxes and Faxes 2 Select the driver and then 2 Right click the driver icon 2 Right click the driver icon click Properties or and then select Printing and then select Preferences Preferences Properties The steps can vary this 3 Click the Device Settings procedure is most common tab Mac OS XV10 20r 1 On the File menu click 1 On the File menu click 1 In the Finder on the Go later Print Print menu click Applications 2 Change the settings that 2 Change the settings that 2 Open Utilities and then you want on the various you want on the various open Print Center Mac OS pop up menus pop up menus X V10 2 or Printer Setup Utility Mac OS X V10 3 or 3 On the Presets pop up Mac OS X V10 4 menu click Save as and type a name for the preset 3 Click the print queue These settings are saved in the 4
209. to highlight INFORMATION and then press VW installed in the device 3 Press W to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST and then press v EF NOTE The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM Use information pages 85 Configure e mail alerts 86 EZ NOTE If your company does not have e mail this feature might not be available You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device The alerts take the form of e mail messages to the e mail account s that you specify You can configure the following e The device s you want to monitor e The alerts you want to receive for example alerts for paper jams paper out supplies status and cover open e The e mail account s to which the alerts should be forwarded Software Information location HP Web Jetadmin See Use HP Web Jetadmin software for general information about HP Web Jetadmin See the HP Web Jetadmin Help system for details about alerts and how to set them up Embedded Web server See Use the embedded Web server for general information about the embedded Web server See the embedded Web server Help system for details about alerts and how to set them up Chapter 6 Manage and maintain the device ENWW Use the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the
210. top and try step 2 in the problem solving flowchart again cartridge Install a new print cartridge The print cartridge might be empty A message other than READY or PRINTING CONFIGURATION appears on the control panel display e Go to Control panel messages Step 3 Can you print from a program YES amp Go to step 4 NO VW The job will not print If the job will not print and a message appears on the device control e panel display see Control panel messages Using the computer check to see if the device has been paused Press Stop to continue If the device is on a network check that you are printing to the correct device To verify that it is not a network problem connect the computer e directly to the device with a parallel or USB cable change the port to LPT1 and try to print Check the interface cable connections Disconnect and reconnect the cable at the computer and the device Test the cable by trying it on another computer If you are using a parallel connection make sure that the cable is IEEE 1284 compliant If the device is on a network print a configuration page See Control panel messages If an HP Jetdirect print server is installed a Jetdirect page also prints Check the Jetdirect configuration page to verify that the network protocol status and settings are correct for the device To verify that it is not a computer problem print from another computer
211. trol on control panel off and then on the appropriate panel button to see if When XXX MB language is messages Check the power cord connections and the power switch Plug the device into a different outlet the device responds Turn the device off and then on appears on the control panel display press and hold down y until all three lights stay selected at the device control panel Turn the device off and then on on This could take up to 10 seconds Then release vy Press V to scroll through the available languages Press Y to save the appropriate language as the new default e Check that the power supplied to the device is steady and meets device specifications See Environmental product stewardship program Step 2 Can you print a configuration page See Use information pages YES amp Go to step 3 NO VW ENWW Problem solving flowchart 103 A configuration page does not print A blank page prints Check that all trays are correctly e Check that the sealing tape does loaded adjusted and installed in not remain on the print cartridge the device See the getting started guide or the instructions that came with the print Using the computer check the print queue or print spooler to see if the device has been paused If there e are problems with the current print job or if the device is paused a configuration page will not print Press S
212. ts ccccecccccceceeeeeeeeeeeeeeeeeecaeaaaeaeeeaeeeeeeeeeeeeeeeteesegsecececceeaaesaeeeeeeeeeeeeeeeees 97 Supply replacement guidelines cccccccceeceeceeeeeeeeeeneeaeeaeceeeeeeeeeeeeseeeseseeeaecaeeeeeeeeees 97 Change the print Cartridge 0 eee ccccceeeeeecneeeeeeeeenneeeeeeeeeaeeeeeeeesaeeeeeeeeeieeeeeeeetiaeeeeseeeeaes 97 Clean the deite isernia a teseiee ts ota ae dvlaa a desea eerie ean ee 100 Clean the exterior ccceccecceceeceeceeecenecaeeeaeeeeceeeeeeeeeeeeee eee eects aaecaecsasanaaaeaeeeaeeaeeaeeeees 100 Clean the paper path isessscccaetiegs iets iaievetavevs gta aitenceadeatagsaneaatdtaarteeeteagiadaictas a aaa a 100 7 Problem solving Problem Solving Checklist sic isecateccetiieestecececasdcdecdees ind acectet EEEE EEEE 102 Factors that affect device performance eccecceccceecccecceeceeeeeeeeeeeceeceeeeeeeeeeeeeeeteeeeetnts 102 Problem solVing flowChart i s220c tec iit eeeeecdeeddeiededeed deneehideadinaaet ee endenddeeeeenieaadd aetiaaadesietieaendetens 103 Step 1 Does READY appear on the control panel display ceeeeeeeeeeeeeeeeeeees 103 Step 2 Can you print a configuration page ee ceeceeeeeeeeeeeeeeeeeeettteeeeeeeeetttteeeeeeeeee 103 Step 3 Can you print from a program cccecceeeeeeeeeeeeeceeeeeeeeeeaaaeaaeeaaeeaaeeaecaeeeaeeeeeees 104 Step 4 Does the job print as expected 20 ceccccececececeeeeeeeeeeeeeeeteeteeteeeeeensecseeaaeaaeees
213. twork configuration EZ NOTE The information in this section applies only to models HP LaserJet P3005n HP LaserJet P3005dn and HP LaserJet P3005x You might need to configure certain network parameters on the printer You can configure these parameters from the printer control panel the embedded Web server or for most networks from the HP Web Jetadmin software EA NOTE For more information about using the embedded Web server see Use the embedded Web server For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Embedded Print Server Administrator s Guide The guide comes with printers in which an HP Jetdirect embedded print server is installed Manually configure TCP IP parameters from the control panel Use manual configuration to set an IPv4 address subnet mask and default gateway Set an IPv4 address 1 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight I O and then press v Press to highlight EMBEDDED JETDIRECT and then press v Press W to highlight TCP IP and then press v Press to highlight IPv4 SETTINGS and then press v Press W to highlight CONFIG METHOD and then press v Press to highlight MANUAL SETTINGS and then press v Se a ee oe us Press to highlight IP ADDRESS and then press v d Press the or W arrow to increase or decrease the number for the
214. type back to its default setting OPTIMIZE List of parameters Optimizes certain parameters for all jobs rather than or in addition to optimizing by paper type ENWW Configure Device menu 25 Item Values Explanation RESOLUTION 300 Selects the resolution All values print at the same speed 600 300 Produces draft print quality and can be used for compatibility with the HP LaserJet III family of devices FASTRES 1200 600 Produces high print quality for text and can be used for PRORES 1200 compatibility with the HP LaserJet 4 family of devices FASTRES 1200 Produces 1200 dpi print quality for fast high quality printing of business text and graphics PRORES 1200 Produces 1200 dpi print quality for fast high quality printing of line art and graphic images B NOTE Itis best to change the resolution in the program or printer driver Program and device driver settings override control panel settings The default setting is FASTRES 1200 RET OFF Use the Resolution Enhancement technology REt setting to produce print with smooth angles curves and edges LIGHT REt does not affect print quality if the print resolution is set to MEDIUM FastRes 1200 or ProRes 1200 All other print resolutions benefit from REt DARK Ey NOTE Itis best to change the REt setting in the program or printer driver Program and device driver settings override control panel settings The default setting is MEDIUM ECON
215. u and change the TONER DENSITY setting See Print Quality submenu 6 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu open OPTIMIZE and set HIGH TRANSFER ON See Print Quality submenu Random image repetition AaBbCc If an image that appears at the top of the page in solid black repeats further down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page 146 Chapter 7 Problem solving ENWW e From your software program rotate the whole page 180 to print the lighter image first e Ifthe defect occurs later in a print job turn the device off for 10 minutes and then turn it on to restart the print job ENWW Solve print quality problems 147 Solve network print problems EA NOTE HP recommends that you use the device CD to install and set up the device on a network e Printa configuration page see Use information pages If an HP Jetdirect print server is installed printing a configuration page also prints a second page that shows the network settings and status e See the HP Jetdirect Embedded Print Server Ad
216. ue press Y A serial data error parity framing or line overrun has occurred while the device was receiving data Press Y to continue printing B NOTE Data will be lost If the message persists contact HP Support ENWW Control panel messages 115 Control panel message Description Recommended action 40 EIO X BAD TRANSMISSION alternates with To continue press Y A connection with the card in the EIO slot has broken e Press v to continue printing EF NOTE Data will be lost e Ifthe message persists contact HP Support 40 EMBEDDED I O BAD TRANSMISSION alternates with To continue press 41 3 UNEXPECTED SIZE IN TRAY alternates with LOAD TRAY X The connection with the HP Jetdirect embedded print server has broken Media is loaded that is longer or shorter in the feed direction than the size configured for the tray e Press YW to continue printing Ey NOTE Data will be lost e Ifthe message persists contact HP Support PressY to continue printing e Press to print from a different tray e To print from the current tray load the tray with the size and type indicated Ensure that all trays are configured correctly before printing again See Load media for more information 41 5 UNEXPECTED TYPE IN TRAY X alternates with The device senses a different media type than what is configured in the tray e Press Y to print from a different tray
217. uld clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 3 Replace the print cartridge and then close the top cover If a jam message persists there is still media in the device Look for media in other locations Clear jams from the output bin areas B NOTE If media is jammed in the top output area but most of the media is still inside the device it is best to remove it through the rear door 1 Open the rear door ENWW Clearjams 131 2 Slightly lift up the rear door and then on the inside of the door lift up on the middle portion of the black assembly to release the clips Let the rear door drop completely open 3 Grasp both sides of the media and slowly pull the media out of the device There might be loose toner on the media Be careful not to spill it on yourself or into the device EA NOTE If media is difficult to remove try opening the top cover and removing the print cartridge to release pressure on the media 132 Chapter 7 Problem solving ENWW 4 Close the rear door The clips automatically return to their original positions when the rear door is closed 5 Open and close the top cover to clear the jam message If a jam message persists there is still media in the device Look for media in other locations Clear jams from the optional duplexer
218. umbering is based on newer LaserJet models Print Quality submenu Some items on this menu are available in the program or printer driver if the appropriate driver is installed Program and device driver settings override control panel settings For more information see Select the correct printer driver In general it is best to change these settings in the printer driver if applicable Item Values Explanation SET REGISTRATION PRINT TEST PAGE Shifts the margin alignment to center the image on the page from top to bottom and left to right You can also align the SOURCE image that is printed on the front with the image that is printed on the back Allows for one sided and two sided printing ADJUST TRAY N alignment 24 Chapter 2 Control panel ENWW Item Values Explanation PRINT TEST PAGE Prints a test page that shows the current registration settings SOURCE Selects the tray for which you want to print the test page ADJUST TRAY N Sets the registration for the specified tray where N is the number of the tray A selection appears for each tray that is installed and registration must be set for each tray e X1 SHIFT Registration of the image on the paper from side to side as the paper lies in the tray For duplexing this side is the second side back of the paper e X2 SHIFT Registration of the image on the paper from side to side as the paper lies in the tray for the first side front of a duple
219. ured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the device in the address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Use information pages For a complete explanation of the features and functionality of the embedded Web server see Use the embedded Web server HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks e Checking the device status e Checking the supplies status Setting up alerts Viewing device documentation Gaining access to troubleshooting and maintenance tools You can view the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network To download the HP Easy Printer Care software go to www hp com go easyprintercare Supported operating systems For information about supported operating systems go to www hp com go easyprintercare Supported browsers To use the HP Easy Printer Care software you must have one of the following browsers e Microsoft Internet Explorer 5 5 or later e Netscape Navigator 7 0 or later e Opera Software ASA Opera 6 05 or later All pages can be printed from the browser Other components and utilities Windows Macintosh OS e _ Software installer automates the printin
220. ving This problem solving information is organized to help you resolve printing problems Choose the general topic or type of problem from the following list Problem solving checklist Problem solving flowchart Solve general print problems Control panel message types Control panel messages Common causes of jams Jam locations Clear jams Solve print quality problems Solve network print problems Solve common Windows problems Solve common Macintosh problems Solve Linux problems Solve common PostScript problems 101 Problem solving checklist If you are experiencing problems with the device use the following checklist to identify the cause of the problem Is the device connected to power Is the device on Is the device in the Ready state Are all necessary cables connected Do any messages appear on the control panel Are genuine HP supplies installed Was a recently replaced print cartridge installed correctly and was the pull tab on the cartridge removed For additional information about installation and setup see the device getting started guide If you cannot find solutions to device problems in this guide go to www hp com support LUP3005 Factors that affect device performance Several factors affect the time it takes to print a job Maximum device speed measured in pages per minute ppm The use of special paper such as transparencies heavy paper and custom size
221. where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available through the Web site www hp com recycle Use the label to return empty original HP LaserJet print cartridges only Please do not use this label for non HP cartridges refilled or remanufactured cartridges or warranty returns Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials diverted from landfills Worldwide in 2004 HP recycled an average of 59 of the print cartridge by weight consisting primarily of plastic and metals Plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP Web site at www hp com recycle Non U S retur
222. xed page This item appears only if the device includes a built in duplexer and DUPLEX is ON Set the X1 SHIFT first e Y SHIFT Registration of the image on the paper from top to bottom as the paper lies in the tray The default setting for SOURCE is TRAY 2 The default setting for ADJUST TRAY 1 and ADJUST TRAY 2 is 0 FUSER MODES List of available fuser modes Configures the fuser mode associated with each media type Change the fuser mode only if you are experiencing problems printing on certain media types After you select a type of media you can select a fuser mode that is available for that type The device supports the following modes NORMAL Used for most types of paper HIGH2 Used for paper that has a special or rough finish HIGH1 Used for rough paper LOW3 Used for transparencies LOW2 Used for lightweight media Use this mode if you are having problems with curled paper LOW1 Use this mode if you are experiencing wrinkled media The default fuser mode is NORMAL for all print media types except transparencies LOW3 and rough paper HIGH1 CAUTION Do not change the fuser mode for transparencies Failure to use the LOW3 setting while printing transparencies can result in permanent damage to the device and fuser Always select Transparencies as the type in the printer driver and set the tray type at the device control panel to TRANSPARENCY When selected RESTORE MODES resets the fuser mode for each media
223. y e Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving e Use forms that have been created with heat resistant inks that will not melt vaporize or release emissions when heated to 200 C 392 F for 0 1 second Typically oxidation set or oil based inks meet this requirement e When the form is preprinted be careful not to change the moisture content of the paper and do not use materials that change the paper s electrical or handling properties Seal the forms in moisture proof wrap to prevent moisture changes during storage e Avoid processing preprinted forms that have a finish or coating e Avoid using heavily embossed or raised letterhead papers Media considerations 55 e Avoid papers that have heavily textured surfaces e Avoid using offset powders or other materials that prevent printed forms from sticking together EZ NOTE To print a single page cover letter on letterhead followed by a multiple page document feed the letterhead face up in tray 1 and load the standard paper in tray 2 The device automatically prints from tray 1 first 56 Chapter 4 Media and trays ENWW Select print media This device accepts a variety of media such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect devic
224. y from top to bottom 2 Short edge landscape Every printed image is oriented right side up Facing pages are read from top to bottom 3 Long edge portrait This is the default setting and the most common layout used Every printed image is oriented right side up Facing pages are read from top to bottom 4 Short edge portrait Every other printed image is oriented upside down Facing pages are read continuously from top to bottom Use the Services tab If the product is connected to a network use the Services tab to obtain product and supply status information Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server This page shows the current status of the product the percentage of life remaining for each supply and information for ordering supplies For more information see Use the embedded Web server ENWW Use features in the Windows device driver 77 Use features in the Macintosh device driver 78 When you print from a software program many of the device features are available from the device driver For complete information about the features that are available in the device driver see the device driver Help The following features are described in this section e Create and use presets e Print a cover page e Print multiple pages on one sheet of paper e Print on both sides of the paper EA NOTE Settings in the device driver and software program
225. y installing monitoring and troubleshooting network connected peripherals The intuitive browser interface simplifies cross platform management of a wide range of devices including HP and non HP devices Management is proactive allowing network administrators the ability to resolve issues before users are affected Download this free enhanced management software at www hp com go webjetadmin_software To obtain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host server HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host EA NOTE Browsers must be Java enabled Browsing from an Apple PC is not supported Chapter 6 Manage and maintain the device ENWW Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a device from a Mac OS X computer Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10 2 1 Open the Finder and then click Applications 2 Click Library and then click Printers 3 Click hp and then click Utilities 4 Double click H

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