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SATO M M84Pro(6) Thermal Printer

1. DSW1 5 DSW1 6 SETTING Off Off 9600 Off On 19200 On Off 38400 On On 57600 DSW1 ON OFF 123 45 67 8 Protocol Selection DSW1 7 DSW1 8 Selects the flow control and status reporting protocols See Section 6 Interface Specifications for more information Will select the Status 2 protocol if DSW2 8 is ON DSW1 7 DSW1 8 SETTING Off Off Rdy Bsy Off On Xon Xoff On Off Bi Com 3 On On Bi Com 4 PRINTER SET UP DSW1 ON OFF 123 45 67 8 Print Mode Selection DSW2 1 Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW2 1 SETTING Off Therm Xfr On Direct Therm Page 3 2 DSW2 ON OFF PN 9001105 Rev A 123 45 67 8 SATO M 84PRO Section 3 Configuration Sensor Type Selection DSW2 2 Selects between the use of a label gap or a reflective Eye Mark detector DSW2 2 SETTING DSW2 Off Gap ON On Eye Mark OFF 123 45 67 8 Head Check Selection DSW2 3 When selected the printer will check for head elements that are electrically malfunctioning DSW2 3 SETTING DSW2 Off Disabled ON On Enabled OFF
2. 123 45 6 7 8 Hex Dump Selection DSW2 4 Selects Hex Dump mode see page 3 21 DSW2 4 SETTING DSW2 Off Disabled ON On Enabled OFF 123 45 67 8 Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer See Section 6 Interface Specifications for more information DSW2 5 SETTING DSW2 Off Single Job ON On Multi Job OFF 123 45 6 7 8 If a 10 100BaseT LAN card is installed DS2 5 has the following definitions DSW2 5 SETTING Off ENQ Response On Periodic Response SATO M 84PRO PN 9001105 Rev A Page 3 3 Section 3 Configuration Firmware Download DSW2 6 Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW2 6 SETTING DSW2 Off Disabled ON On Enabled OFF 123 45 67 8 Protocol Code Selection DSW2 7 Selects the command codes used for protocol control Refer to page E 1 for more information DSW2 7 SETTING DSW2 Off Standard ON On Non Std OFF 123 45 6 7 8 Status Select DSW2 8 For emulating earlier series software commands Should be used only if problems are encountered when using existing software This swit
3. CHARACTER FONTS SPECIFICATION M 84PRO 2 M 84PRO 3 M 84PRO 6 MATRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W x 20 dots H XU Font 5 dots H x 9 dots H Helvetica XS Font 17 dots H x 17 dots W Univers Condensed Bold XM Font 24 dots H x 24 dots W Univers Condensed Bold OA Font OCR A 15 dots W x 22 dots H 22 dots W x 33 dots H 44 dots W x 66 dots H OB Font OCR B 30 Dots W x 36 dots H 30 Dots W x 36 dots H 60 dots W x 72 dots H AUTO SMOOTHING FONTS WB 18 dots W x 30 dots H WL 28 dots H x 52 dots H XB 48 dots H x 48 dots W Univers Condensed Bold XL 48 dots W x 48 dots H Sans Serif VECTOR FONT Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica 10 Font Variations AGFA RASTER FONTS Font A CG Times 8 pt to 72 pt Font B CG Triumvirate 8 pt to 72 pt DOWNLOADABLE FONTS Bit Mapped TrueType Fonts with Utility Program CHARACTER CONTROL Expansion to 12X in either X or Y coordinates Character Pitch control Line Space control Journal Print facility 0 90 180 and 270 Rotation Page 1 4 PN 9001105 Rev A SATO M 84PRO Section 1 Overview BAR CODES BAR CODE M 84PRO All Models SYMBOLOGIES Linear Bar Codes Bookland UPC EAN Supplemental EAN 8 EAN 13 C
4. DSW3 4 SETTING DSW3 Off Disabled ON On Enabled OFF 123 45 67 8 External Signal Interface See Section 6 Interface Specifications for information on the External Signals EXT Print Start Signal Selection DSW3 5 Allows an external device to initiate a label print for synchronization with the applicator When DSW3 5 is On the unit is in the Continuous print mode Backfeed is disabled and External Signals are ignored DSW3 5 SETTING DSW3 Off Enabled ON On Disabled OFF 123 45 67 8 SATO M 84PRO PN 9001105 Rev A Page 3 5 Section 3 Configuration External Signal Type Selection DS W3 6 DSW3 7 Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected Page 3 6 DSW3 6 DSW3 7 SETTING DSW1 Off Off Type 4 ON Off On Type 3 OFF On Off Type 2 123 45 67 8 On On Type 1 DSW3 8 SETTING DSW3 Off Enabled ON On Disabled OFF PN 9001105 Rev A Repeat Print via External Signal DSW3 8 Allows the applicator to reprint the current label in the print buffer 123 45 6 7 8 SATO M 84PRO DEFAULT SETTINGS Section 3 Configuration SWITCH SELECTIONS All switches are placed in the Off default po
5. OPTIONAL ACCESSORIES ACCESSORIES AND OPTIONS PCMCIA MEMORY One slot for PCMCIA Memory Card up to 4 MB SRAM or 16 MB Flash EXPANSION ROM Can be used for graphic file storage print buffer expansion format storage and downloaded fonts FLASH ROM Internal 4MB Flash ROM PCB EXPANSION REAL TIME CLOCK An internal Date Time clock that can be used to date time stamp labels at the time of printing LABEL DISPENSER Internally mounted attachment allowing labels to be peeled from backing for immediate on demand applications Backing not rewound LABEL REWINDER External Option that rewinds labels onto a roll after they are printed LABEL CUTTER An attachment allowing labels to be cut at specified intervals Controlled through programming COAX TWINAX Coan Twinax Plug In Interface module Coax interface emmulates an IBM INTERFACE 3287 2 printer with a stndard Type A BNC connector Twinax interface emulates IBM 5224 5225 5226 or 4214 printers with auto terminate cable through capabilities PARALLEL INTERFACE IEEE1284 Bi Directional Plug In Interface Module SERIAL INTERFACE High Speed RS232 Plug In Interface Module USB INTERFACE Universal Serial Bus Plug In Interface Module ETHERNET INTERFACE 10 100 BaseT Plug In Interface Module All specifications subject to change without notice SATO M 84PRO PN 9001105 Rev A Page 1 7 Section 1
6. set of conditions V 05 00 03 00 Displays the firmware during the initialization INITIALIZING DEFAULT SETTING You enter the Default Setting Mode by pressing the LINE and YES NO FEED keys while simultaneously powering the printer on The printer will emit one long beep after which the FEED and LINE keys should be released 1 2 Use LINE key to select either the YES or NO Once the desired setting is selected pressing the FEED key will accept the selection and the printer will reset to the original default conditions PN 9001105 Rev A SATO M 84PRO Section 3 Configuration DEFAULT SETTING 3 When the printer has completed the reset process it will COMPLETED beep 3 times and the Default Setting Completed display will appear At this time the printer is in the default configuration 4 To exit the Default Setting Mode power the printer off and then back on CLEAR NON STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems However if the printer is to be used with a system that does not use the custom protocol codes they can be cleared and the default protocol codes reactivated The default values are STX 7BH ETX 7DH ESC 5EH ENQ 40H NULL 7EH CAN 21H and OFFLINE 5DH V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ALT PROTOCOL To Clear Non Standard protocol codes DSW2 7 is placed in the DE
7. PRINT SPEED 2 SATO M 84PRO Section 3 Configuration Press the LINE key once When the display changes to OFFLINE press the FEED and LINE keys simultaneously for more than one second Release the keys The LCD now displays the Print Darkness selections The 2 3 4 5 current setting is indicated by a cursor over one of the range settings There are 5 possible selections The lowest setting represents the lightest print and the highest setting the darkest print 1 Press the Cursor keys to step the cursor to the desired setting Once the correct setting is underlined press the ENTER key to accept the selection and step the display to the next adjustment The print speed selections are dependent upon the printer 4 6 8 10 model The current setting is indicated by the cursor 1 Use the Cursor keys to step the cursor to the desired setting Once the correct setting is selected press the ENTER key to accept the selection and step the display to the next adjustment PN 9001105 Rev A Page 3 11 Section 3 Configuration PITCH OFFSET The label Pitch is the distance from the leading edge the edge 00mm that comes out of the printer first of a label and the leading edge of the next label The leading edge position of the label can be adjusted relative to the print head 49mm in increments of 1mm Once the position is set it can be fine adjusted 3 75mm using the PITCH potentometer on the Adjustment Pa
8. The section is divided into five parts e Initial Checklist IEEE1284 Parallel Interface e RS232C Serial Interface e Universal Serial Bus Interface LAN Ethernet Interface INITIAL CHECKLIST 1 Is the printer powered up and ON LINE 2 Is the ERROR light on the front panel off Is this light is on it may mean the Print Head Assembly or the Label Hold Down is not closed and latched in position 3 Are the LABEL and RIBBON lights on the front panel off If these lights are on the labels or ribbons may be incorrectly loaded USING THE IEEE1284 PARALLEL INTERFACE 1 Is the IEEE1284 printer cable connected securely to your parallel port DB 25S Female on the PC and to the Parallel Interface connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Does the Parallel interface cable used meet IEEE1284 specifications If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer the printer may not be able to communicate correctly 3 Is there more than one parallel interface port on your PC LPT1 LPT2 etc If so make sure you are sending data out the correct port 4 Is the IEEE1284 Interface Module installed in the printer Older versions of the Parallel Interface module will not work correctly in the M 84PRO printer
9. 12V Page 6 5 Section 6 Troubleshooting PIN ASSIGNMENTS RS232C Interface Signals PIN DIRECTION SIGNAL DEFINITION 1 Reference FG Frame Ground TD Transmit Data Data from the printer to the host computer 2 To Host Sends X On X Off characters or status data Bi Directional protocols RD Receive Data Data to the printer from the host computer RTS Request to Send Used with Ready Busy flow control to indicate an error condition RTS is high and remains high unless the To Host print head is open in this case RTS would return to the high state after the print head is closed and the printer is placed back on line or an error condition occurs during printing e g ribbon out label out CTS Clear to Send When this line is high the printer assumes To Printer that data is ready to be transmitted The printer will not receive data when this line is low If this line is not being used it should be tied high to pin 4 DSR Data Set Ready When this line is high the printer will be e tome ready to receive data This line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 7 Reference SG Signal Ground DTR Data Terminal Ready This signal applies to Ready Busy flow control The printer is ready to receive data when this pin is To Host high It goes low when the printer is off line either manually or due to an error
10. If the potentiometer does not have enough range then you will have to change the pitch setting using the front panel display 6 Press the FEED key to stop the printer 7 To exit the Test Label mode power the printer off and then back on Adjusting the PITCH potentiometer will affect the stop position of the label BACKFEED OFFSET When a label is printed it must be correctly positioned for dispensing and application The Backfeed adjustment is used to position the label so that it is fully dispensed and ready for application It may then be necessary to reposition the next label before printing The Backfeed repositioning of the label operation is enabled if DS W3 4 is in the Off position If Backfeed is enabled placing DSW3 1 is in the Off position will cause the backfeed operation to be performed immediately before each label is printed If DSW3 1 is in the On position the backfeed operation is performed as soon as the dispensed label has been printed and taken from the printer The amount of backfeed is controlled by the OFFSET potentiometer on the DIP Switch Panel inside the cover When turned all the way counterclockwise the amount of backfeed is 3 75 mm and 3 75 mm when turned all the way counterclockwise Turn the printer on Press the LINE key to place the printer in the Off Line status Press the FEED key to feed out a blank label shee os gh aS Adjust the position using the OFFSET potentiometer on the front control panel
11. Power Cord and Extra Ribbon Core Operator s Manual CD ROM Printer Operator Manual Ribbon Core SETTING UP THE PRINTER Consider the following when setting up the printer Locate a solid flat surface with adequate room to set the printer Make sure there is enough room at the top and right hand facing the printer side to provide clearance for the label access door to swing open The location should be near the host computer or terminal The maximum distance for RS232 cables is 35 feet and six feet for IEEE1284 Parallel cables Cables can be purchased locally and their configuration will depend upon the host system being used A IEEE1284 compliant cable must be used to realize the full throughput potential of the printers e For information on interfacing the printer to a host system see Section 5 Interface Specifications SATO M 84PRO PN 9001105 Rev A Page 2 3 Section 2 Installation Ribbon Supply Spindle Ribbon Rewind Spindle Top Access Door Side Access Door DIP Switch Cover Power Switch Label Hold Down D e D ow ow x0 a i Label Supply Spindle Label Guide Print Head amp O aa ne oO I SATO M 84PRO PN 9001105 Rev A Page 2 4 Section 2 Installation LOADING LABELS AND TAGS 1 Open the Top Access Door by swinging it up and to Top Access Door the left Open the Side Access Door by swinging it gt to t
12. adjustable over a limited range Label Gap Sensor Reflective Sensor Counter a Clockwise Label Sensor Clockwise Adjustment Knob Turn adjustment knob CW to move label sensor towards outside print edge Turn the knob CCW to move label sensor towards inside print edge Top View of Label Stock Die Cut Inter Label Gap 3mm Nominal Eye Mark on bottom of liner 14 mm min Reflective 7 mm to 54 _ Label Gap a Label inside Edge Feed Backing Direction Paper Eade The range of sensor adjustment can be increased to allow the Gap sensor to be positioned as close as 3 mm from the inside label edge Contact SATO for information on how to Maximum number of make this modification print head dots is dependent upon the model 832 1 E lt Dot Column Number ___ ___ _ _ SATO M 84PRO PN 9001105 Rev A Page 2 13 Section 2 Installation This page left intentionally blank Page 2 14 PN 9001105 Rev A SATO M 84PRO SECTION 3 CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP SWITCH PANELS There are two DIP switches DSW2 and DSW3 located on the front panel under a protective cover In addition a third DIP switch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit receive parameters These switches can be used to set Thermal transfer or direct thermal mode e Label sensor enable disable e Head check
13. allows the user to select the conditions that cause MODE1 MODE2 the signal on Pin 9 of the EXT connector to be true If Mode is selected pin 9 will be true when the printer is ready to print i e it is Online and has a print job loaded a quantity of labels to be printed on the display If Mode 2 is selected pin 9 will be true if the printer is Online 1 Use the LINE key to step the cursor to the desired setting 2 Once the desired setting is selected press the FEED key to accept the setting and step to the next display EURO CODE This selection allows the user to specify the dexadecimal code D5 for the character which is replaced with the Euro Character The default is D5H 1 The cursor should be positioned over the first digit selection Use the LINE key to step to the desired setting 2 Press the FEED key to advance the cursor to the second digit of the desired hexadecimal code 3 Press the LINE key to step to the desired setting When the setting is correct press the FEED key to accept the setting and step to the next display SATO M 84PRO PN 9001105 Rev A Page 3 23 Section 3 Configuration Page 3 24 SELECT LANGUAGE ENGLISH IGNORE CAN DLE YES NO PRIORITY SETTING COMMAND LCD LABEL RE DETECT ENABLE DISABLE IEEE1284 ACK SIGNAL 00 5 SERVICE MODE This selection allows the user to select the character set used by the printer The selections are English French German Spanish Italian and P
14. and feed another label by depressing the FEED key Repeat this procedure until the label is fully released from the liner PN 9001105 Rev A SATO M 84PRO Section 3 Configuration DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions PRINT The PRINT potentiometer is used to adjust the amount of heat i e power applied to the head for printing It provides a continuous range of adjustment Maximum print darkness is obtained by turning the potentiometer all the way clockwise and a maximum counterclockwise setting will give the lightest print NOTE The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkness ranges SATO M 84PRO PN 9001105 Rev A Page 3 9 Section 3 Configuration LCD PANEL PRINTER CONFIGURATION Page 3 10 The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings Many of these settings can also be controlled via software commands and in the case of conflict between software and control panel settings the printer will always use the last valid setting If you load a label job that includes software settings and then enter a new setting via the LCD panel the manually set values will be used by the printer If you set the values manually and then download a job with software settings the software settings will be u
15. control of the job print queue so that it can move a high priority job in front of ones of lesser importance The multiple job buffer on the other hand prints all jobs in the order they are received by the printer and the order of printing cannot be changed SINGLE JOB BUFFER The printer receives and prints one job at a time Each job must not exceed 2 95 MB MULTI JOB BUFFER Page 6 2 The printer is able to continuously receive print jobs compiling and printing other jobs at the same time It acts much like a print buffer to maximize the performance of the host and the printer When using the RS232C Serial interface the Multi Job Buffer uses either the Ready Busy with DTR pin 20 or X On X Off flow control protocols See these sections for more details With an empty receiving buffer the status of DTR is high or an X On status if using X On X Off meaning the printer is ready to receive data When the receive buffer is holding 2 0 MB of data 1 MB from being full DTR will go low or an X Off is sent indicating the printer can no longer receive data This condition is called Buffer Near Full PN 9001105 Rev A SATO M 84PRO Section 6 Troubleshooting DTR Low or Buffer Near Full X Off The receiving buffer will not be able to receive more data again until a Buffer Available condition occurs This takes place when the receiving buffer has emptied so that only 1 MB bytes of data are being hel
16. mode Hex dump mode e Single Job or Multi Job Receive buffer e Operation mode Each switch is an eight section toggle switch The ON position is always up To set the switches first power the unit Off then position the DIP switches Finally after placing the switches in the desired positions power the printer back on The switch settings are read by the printer electronics during the power up sequence They will not become effective until the power is cycled RS232 TRANSMIT RECEIVE SETTING Data Bit Selection DSW1 1 This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted DSW1 1 SETTING DSW1 Off 8 Data Bits ON On 7 Data Bits OFF 123 45 67 8 Parity Selection DSW1 2 DSW1 3 These switches select the type of parity used for error detection DSW1 1 DSW1 3 SETTING DSW1 Off Off No Parity ON Off On Even OFF On Off Odd 123 45 67 8 On On Not Used SATO M 84PRO PN 9001105 Rev A Page 3 1 Section 3 Configuration Stop Bit Selection DSW1 4 Selects the number of stop bits to end each byte transmission DSW1 4 SETTING Off 1 Stop Bit On 2 Stop Bits DSW1 ON OFF 123 45 6 7 8 Baud Rate Selection DSW1 5 DSW1 6 Selects the data rate bps for the RS232 port
17. printer did not accept the data 5 If the printer did not beep and print a status label turn the printer off and check your data stream for errors and start the download process over 6 If the custom codes are correct press the FEED key to accept them and terminate the download process If they are incorrect turn the printer off without pressing the ENTER key and begin the process again HEX DUMP MODE In addition to the Test Print Labels the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ONLINE The Hex Dump Mode is entered by placing DSW2 4 in the on QTY 000000 position and powering the printer on 1 The printer is now ready to receive data 2 Send the data stream to the printer 3 The received data will be printed in a hexadecimal format4 To return the printer to normal operation place DSW2 4 in the off position and power the printer off and then back on 00000000 1B411B483031301B 56303130301B4C30 AsHO105V0100 L0 00000010 3230331B57423153 41544F20414D4552 203 WBISATO AMER 90000020 49434 11848303130 1B563235301B5742 ICASHO10V250 WB 00000030 31402D3834303052 560D0A1B48303130 1M 8400RV H010 00000040 1B563430301B4C30 3230331B57423122 5V400 L0203sWBT 00000050 4845582044554D50 2220434F4D4D414E HEX DUMP COMMAN 00000060 441851311B5A QEZ
18. selection is NO Be sure you want to cancel the print job s before selecting yes as the job s cannot be recovered and will have to be retransmitted to the printer 1 Use the Cursor keys to step the cursor to either the YES or NO selection 2 Once the correct setting is selected pressing the ENTER key will accept the setting CANCEL PRINT JOB 3 After the print job s have been cleared from memory the COMPLETED printer will beep 3 times and display a COMPLETED message for 3 seconds and then return to the initial ONLINE Normal Mode 4 If you wish to change any of the settings you must enter the User Settings mode again by taking the printer OFFLINE and pressing the LINE and FEED keys ADVANCED MODE An Advanced Mode is provided to make adjustments that require only occasional changes Since they affect the basic operation of the printer the procedure for entering this mode is designed to prevent someone from accidently changing the settings V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Advance Mode is entered by pressing the LINE key while simultaneously turning power on The printer will emit one long beep after which the LINE key is released Press FEED ZERO SLASH This setting determines if a zero is printed with a slash or without YES NO a slash This setting can also be controlled via software commands When YES is selected the printer internal fonts will have a slash
19. the correct date pressing the LINE key will advance the cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE and FEED keys The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 Pressing the FEED key will decrease the hour number Minute After you have set the correct hour pressing the ENTER key will advance the cursor to the two digit Minute position You can scroll through the numbers corresponding to the hour by pressing the LINE and FEED keys The minute number will increase by one each time the LINE key is pressed until it reaches a value of 60 Pressing the FEED key will decrease the minute number After you have set the minutes pressing the FEED key will accept the setting and advance to the Ignore CR LF selection This selection tells the printer to strip out all carriage return line YES NO feed pairs CR LF from the data stream including graphics and 2D bar codes It is used primrily to maintain compatibility with earlier models of SATO printers 1 Use the LINE key to step the underline cusor to either the YES or NO selection Once the correct setting is underlined pressing the FEED key will accept the setting and advance the display to the Character Pitch display PN 9001105 Rev A Page 3 15 Section 3 Configuration Page 3 16 CHARACTER PITCH This selectio
20. top line of the LCD panel The voltage ranges measured should be within the following ranges Eye Mark 2 5V to 3 5V Label Only Less than 1 0V If the measured values are outside this range you may have trouble in finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Use the LINE and FEED keys to step the counter to the desired setting The reading will advance to a setting of 4 9 the maximum voltage If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed Once the setting is correct pressing the ENTER key will accept the setting and advance to the next display AUTO ONLINE FEED This selection specifies whether or not the printer will feed a YES NO label when it is placed in the Online mode 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will feed a blank label anytime it enters the Online mode 2 Once the setting is correct pressing the FEED key will accept the setting and advance to the next display FEED ON ERROR This selection specifies whether or not the printer will feed a YES NO label when an error condition is cleared 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will fee
21. under the Parallel Interface troubleshooting In this case the printer monitors the RS232C interface for incoming data From the Hex Dump if you are seeing extra 0Dy OAy CR and LF characters and are using BASIC refer to e and PRO Printer Programming Reference It provides hints for writing a SATO program in BASIC USING THE UNIVERSAL SERIAL BUS USB INTERFACE If nothing prints when doing a test print you will need to verify that the device drivers have been successfully installed by doing the following l 2 3 4 Click on Start then Settings and then Control Panel Within the new Window you should have an Icon listed as System Double Click on this Click on the Device Manager tab Make sure that the View Device by type is checked Scroll down until you get to SATO USB device Verify that it does not have any errors next to it If it shows an error remove the device and then reinstall it Reboot the PC and the Printer Consult the WindowsTroubleshooting guide or contact technical support for further assistance USING THE LAN ETHERNET INTERFACE Printer Does Not Come Up Ready If you cannot print to the print server after you install it check the following 1 Make sure that the printer is powered on that all cables are securely plugged in and that the printer is on line If possible connect a terminal to the serial port If you see the boot prompt the print server firmware has not been load
22. 1 Open the Top Access Door by swinging it up and to the left and the Side Access Door by swinging it toward the rear of the printer 2 Open the Print Head by rotating the Head Latch toward the rear of the printer The Print Head is spring loaded and will automatically open as soon as the Head Latch is disengaged Top Access Door woe Access Door 3 Locate the extra ribbon core supplied with the printer Place the core on the Ribbon Rewind Spindle pushing it all the way to the inside of the spindle Note that the new empty core of each subsequent roll becomes the next rewind core 4 Load the ribbon onto the Ribbon Supply Spindle also pushing it all the way to the inside of the spindle The dull side of the ribbon should be facing down as it travels through the Print Head Assembly 5 Feed the leader portion of the ribbon through the Print Head Assembly and up to the Ribbon Rewind Spindle following the routing shown in the diagram 6 Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to the Extra Ribbon Core Make sure it matches the ribbon path shown in the diagram 7 Manually turn the Rewind Spindle to wrap the ribbon onto the core one to two turns to secure it Page 2 8 PN 9001105 Rev A SATO M 84PRO Section 2 Installation 8 Ifthe labels or tags are already loaded close the Print Head Assembly by pushing downward on the green tab until it latches closed 9 Runa test print to ens
23. D is defined using the lt ESC gt ID Job ID command transmitted with the print job see Job ID Store in the command listing for more information on how to use this command The range is from 00 to 99 Status A single byte defining the current status of the printer see the Status Byte Definition table Label Remaining Six bytes defining the number of labels remaining in the current print job The range is from 000000 to 999999 labels Job Name 16 bytes of ASCII characters identifying the name assigned to the job by the lt ESC gt WK Job Name command If the Job Name is less than 16 characters the field will be padded with leading zeroes If an ENQ is received after the print job specified in the ID bytes has been completed or there is no data in the buffer the printer will respond with two space characters 20 hexadecimal for the ID number six zero characters 30 hexadecimal in the Remaining Labels bytes and the 16 byte Job Name CANCEL CAN If a CAN 18 hexadecimal command is received it will stop the print job and clear all data from the receive and print buffers A delay of five milliseconds or more is required before any new data can be downloaded The CAN command is effective immediately upon receipt even if the printer is off line or in an error condition The printer will return an ACK 06 hexadecimal if there is no printer error condition and a NAK 15 hexadecimal if an error condition exists PRINT
24. ESC gt Z lt ESC gt A Job n lt ESC gt Z IEEE1284 Parallel Interface Pin Assignments PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION To Printer STROBE Reference Return e paras Top 27 DATAS Roum Reference Tro AER rona accro Reterence Tie Preenron Tono co PERewm Reteronce Cs secr tort n mm Fromtoa Cia aroo roroa 2 m ToHost Cis naues if e A 33 16 Logic Gnd 34 18 5V Z 24K ohm ToHost 36 SECECTIN FromHost 1 Signals required for IEEE1284 mode Page 6 4 PN 9001105 Rev A SATO M 84PRO Section 6 Troubleshooting RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug In Interface Module that can be installed in the printer by the user GENERAL SPECIFICATIONS Asynchronous ASCII Data Transmission Rate Character Format ELECTRICAL SPECIFICATIONS Connector DB 25S Female Cable Signal Levels SATO M 84PRO PN 9001105 Rev A Half duplex communication Ready Busy Hardware Flow Control Pin 20 DTR Control Pin 4 RTS Error Condition X On X Off Software Flow Control Bi Directional Communication 9600 19200 38400 57600 bps 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 Stop bits selectable DB 25P Male 50 ft maximum length For cable configuration refer to Cable Requirements appropriate to the RS232C protocol chosen High 5V to 12V Low 5V to
25. FAULT COMPLETE On position and the printer powered on while simultaneously pressing the LINE and FEED keys The printer will emit one long beep at which time the LINE and FEED keys should be released When the keys are released the printer will replace the Alternate protocol codes with the default values After the default setting is complete the printer will emit two short beeps indicating the process is complete To exit the mode power the printer off and then back on DOWNLOAD USER DEFINED PROTOCOL CODES The user can define a set of custom protocol codes and download them to the printer using the lt ESC gt LD command V 05 00 03 00 Displays the firmware during the initialization INITIALIZING USER DOWNLOAD To enter the User Download mode DSW2 7 is placed in the on PRESS THE LINE KEY position and the printer is powered on while simultaneously pressing the LINE key The printer will emit one long beep after which the LINE key is released 1 Set DSW2 7 Off to replace the Standard protocol codes or On to replace the Alternate set of protocol codes SATO M 84PRO PN 9001105 Rev A Page 3 27 Section 3 Configuration Page 3 28 USER DOWNLOAD 2 Press the LINE key The printer is now waiting for the data to WAITING be sent 3 Transmit the download data command stream to the printer 4 After the data has been received the printer will beep and print a status label If it does not beep and print a status label the
26. G 3 CARD gt MEMORYCOPY 4 COMPLETED CARD COPY FORMAT 5 XXXXXXX ERROR MEMORY gt CARDCOPY ALL lt 0MB gt COPY START YES NO Press the FEED key to accept the selection If Yes was selected the copy process will start Once the copy process is completed press the FEED key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available This selection allows you to copy the entire contents of the Y N optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer 1 MEMORY gt CARDCOPY 3 COPYING MEMORY gt CARDCOPY 4 COMPLETED CARD COPY FORMAT 5 XXXXXXX ERROR CARD gt MEMORYCOPY PROGRAM COPY START YES NO Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection Press the FEED key to accept the selection If Yes was selected the copy process will start Once the copy process is completed press the FEED key to step the
27. IONS Power Supply Powered from printer BI DIRECTIONAL COMMUNICATIONS This is a two way communications protocol between the host computer and the printer thus enabling the host to check printer status When Bi Com 4 communications is selected there is no busy signal from the printer The host must request the complete status from the printer including ready busy The host may request status in two different ways Page 6 8 PN 9001105 Rev A SATO M 84PRO Section 6 Troubleshooting ENQUIRE ACK NAK In the Bi Com 4 mode the host transmits an ENQ 05 hexadecimal to the printer and the printer will respond with its status within five milliseconds If printing it will respond upon finishing the current label then resume printing In order for this protocol to work properly with an RS232C Optional Interface pin 6 DTR and pin 5 CTS must be held high by the host One way to ensure these pins are always in the correct state is to tie pin 20 DTR to pin 6 DSR and pin 4 RTS to pin 5 CTS at the printer end of the cable ENQUIRE ENQ Upon receipt of an ENQ command the printer responds with 25 bytes of status information bounded by an STX ETX pair The Bi Com protocol works only in the Multi Job Buffer mode The status information is defined as follows lt STX gt 2 Byte ID 1 Status Byte 6 Byte Label Remaining 16 Byte Job Name lt ETX gt ID This is a two byte number identifying the current print job ID The print job I
28. JOB Upon receipt of a valid print job lt ESC gt A lt ESC gt Z an ACK 06 hexadecimal will be returned by the printer if there are no errors and a NAK 16 hexadecimal if a printer error exists SATO M 84PRO PN 9001105 Rev A Page 6 9 Section 6 Troubleshooting PRINT STOP DLE If a DLE 10 hexadecimal is received by the printer the print process is stopped and an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists PRINT START DC1 If the printer has been stopped by receipt of a DLE 10 hexadecimal command it can be restarted by sending a DC1 hexadecimal 11 command Upon receipt of this command an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists Note To provide compatibility with older SATO printers the RS232C interface can be configured to use an earlier Bi Com 3 ENO ACK NAK protocol selected via DSW2 8 and DSW1 7 8 on the RS232 Interface module The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands Also there are additional Response Codes in the Status Byte Definition It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software Page 6 10 PN 9001105 Rev A SATO M 84PRO SECTION 7 OPTIONAL ACCESSORIES This section contains instructions for using th
29. N 9001105 Rev A SATO M 84PRO SECTION 6 INTERFACE SPECIFICATIONS INTRODUCTION The M 84PRO printer utilize a Plug In Interface Module for maximum printer configuration flexibility This section presents the interface specifications for the M 84PRO printers These specifications include detailed information on how to properly interface your printer with your host system The following information is presented in this section e Interface Types e Using the Receive Buffer e IEEE1284 Parallel Interface e Universal Serial Bus USB Interface e Local Area Network LAN Interface e RS232C Serial Interface e Bi Comm Communications Protocol e Status Response INTERFACE TYPES The parallel interface for the M 84PRO printer is a high speed bi directional interface that conforms to the IEEE1284 specification ECP mode on some computers The interface is also compatible with the older Centronics parallel interface standard If it does not detect the correct IEEE1284 signals in the interface connection it will automatically operate in the standard Centronics mode which is much slower To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that the two be connected with a cable that meets the IEEE1284 specification If either of these two are not present the data rate is severely compromised In order to provide flexibility in communicating with a variety
30. NVA YAA M 84PRO Thermal Transfer Printer OPERATOR MANUAL PN 9001105 Rev A SATO America Inc 10350A Nations Ford Road Charlotte NC 28273 Main Phone 704 644 1650 Tech Support Hotline 704 644 1660 Tech Support Fax 707 644 1661 E Mail satosales satoamerica com www satoamerica com Copyright 2003 SATO America Inc All rights reserved No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America Inc The materials in this document is provided for general information and is subject to change without notice SATO America Inc assumes no responsibilities for any errors that may appear Preliminary 02 01 03 TABLE OF CONTENTS Section 1 Printer Overview Introduction sre cise este E et coded tae EG ee N 1 1 Specifications Section 2 Installation Introd ctioi manienun aoatuned eas a eee RR A cenees eae 2 1 Unpacking and Parts Identifications iy scsi ecsstanteuan asian Aden scdudenltaes 2 2 Setting Ua fits Printet sereen nein cas ences va e eae a a ia 2 3 Loading Labels and Tags s3s cc cssd 005sh3cc shtten Sehssecteateocasah ich soared neve ctaens 2 5 Loading the RID DONG Sess reiteeni eta aE AEG 2 8 Operators Panel niio ie aE A Auten A E E a a 2 10 Rear Panel pace eioet yee ioi aa aa E E EE ERER 2 12 SNE lO EE E E ET E O E E E EE 2 13 Section 3 CONFIGURATION Printer Dip Switch Configuration ssesssesesesesee
31. ODABAR CODE 39 CODE 93 CODE 128 Interleaved 2 of 5 I 2 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC EAN 128 UPC A UPC E Two Dimensional Data Matrix Maxicode PDF417 Micro PDF Truncated PDF QR Code Ratios 1 2 1 3 2 5 User Programmable Bar Height 4 to 999 dots User Programmable Rotation 0 90 180 and 270 Rotation OTHER FEATURES Sequential Numbering Sequential numbering of both numerics and bar codes Custom Characters RAM storage for custom designed characters Graphics Dot addressable SATO Hex Binary BMP or PCX formats Forms Overlay Overlay of predesigned forms in image buffer SATO M 84PRO PN 9001105 Rev A Page 1 5 Section 1 Overview PHYSICAL SPECIFICATION M 84PRO All Models PHYSICAL Wide 10 4 in 265 mm Deep 17 1 in 435 mm High 13 4 in 341 mm Weight 39 7 Ib 18 0 Kg POWER Input Voltage 115 220 VAC 10 50 60 Hz 1 Power Consumption 130W Operating 24W Idle ENVIRONMENTAL Operating Temperature 41 to 104 F 5 to 40 C Storage Temperature 23 to 140 F 5 to 60 C Storage Humidity 30 to 90 RH Non Condensing Operating Humidity 30 to 80 RH Non Condensing Electrostatic Discharge 8kV REGULATORY APPROVALS Safety VCCI Class B UL CUL CE FCC Class B RFI EMI FCC Class B Page 1 6 PN 9001105 Rev A SATO M 84PRO Section 1 Overview
32. Optional Accessories CUTTER The label cutter consists of an internal mechanism that will cut labels or tags as they exit from the printer The cutter can be used to print labels of various lengths using continuous form label tag stock or to easily separate labels when there is no perforation at the label gap OPERATOR SETUP The following steps should be taken to set up the label cutter 1 Install the label cutter following the instructions provided with the unit 2 Power the printer ON 3 The printer must be configured to use the Label Cutter option Switches DSW3 1 and DSW3 2 on the front panel are used to configure the printer To enable the cutter DSW3 1 should be in the ON position and DS W3 2 should bein the OFF position 4 Open the Print Head Assembly and feed the edge of the labels tags into the cutter assembly and out between the label cutters NOTE Although the cutting blade is fairly well protected be careful as you feed labels into the cutter area You may want to have the printer powered OFF at this point 5 Close the Print Head Assembly and place the printer on line 6 The Label Cutter is ready for use 7 Adjust the cut position using the backfeed adjustment procedures outlined in Section 2 Installation GENERAL OPERATION The data stream to be sent to the printer may need to be altered to add the Cutter Command If this command is not used the cutter will default to cut after every label assuming it has b
33. Overview This page left intentionally blank Page 1 8 PN 9001105 Rev A SATO M 84PRO SECTION 2 INSTALLATION INTRODUCTION This section of the manual has been written to help you install the SATO M 84PRO printers and to get started as quickly as possible It is recommend to read each chapter in this manual before the installation or the use of the printers The following information is provided in this section e Unpacking and Parts Identification e Setting Up the Printer e Loading Labels or Tags e Loading the Ribbon e Operator Panel SATO M 84PRO PN 9001105 Rev A Page 2 1 Section 2 Installation UNPACKING AND PARTS IDENTIFICATION Consider the following when unpacking the printer The box should stay right side up Lift the printer out of the box carefully Remove the plastic covering from the printer Remove the accessory items from their protective containers If the printer has been stored in a cold environment allow it to reach room temperature before pow ering it on Set the printer on a solid flat surface Inspect the shipping container and printer for any signs of damage that may have occurred during shipping NOTE The following illustrations are representative only Your printer may not be packed exactly as shown here but the unpacking steps are similar Page 2 2 PN 9001105 Rev A SATO M 84PRO Section 2 Installation Verify that you have the following materials when unpacking Printer
34. PN 9001105 Rev A SATO M 84PRO SECTION 4 CLEANING AND MAINTENANCE INTRODUCTION The following information is presented in this section e Adjusting the Print Quality e Cleaning the Print Head Platen and Rollers e Replacing the Print Head e Replacing the Fuse ADJUSTING THE PRINT QUALITY One of the nice features of the SATO printers are their high print quality They are equipped with two different methods of adjusting the quality of the print print darkness and speed When adjusting for optimum print quality a bar code verifier system should be used The human eye is a poor judge of the relative widths of the bars in a symbol a characteristic that is extremely important for good bar code quality PRINT DARKNESS This adjustment allows the user to control within a specified range the amount of power that is used to activate the individual print head heat elements It is important to find a proper print darkness level based on your particular label and ribbon combination The printed images should not be too light nor should the ink from the ribbon bleed The edges of each image should be crisp and well defined The Print Darkness can be set using the front panel LCD panel or by downloading the setting using the Print Darkeness software command Once the range has been selected the PRINT Potentiometer on the front panel can be used to make finer adjustments o ooog pa Cc Ng 4 The primary adjustment for Print Da
35. TART YES NO SATO M 84PRO Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection Press the FEED key to accept the selection If Yes was selected the copy process will start Once the copy process is completed press the FEED key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available This selection allows you to copy the entire contents from the YIN PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection PN 9001105 Rev A Page 3 17 Section 3 Configuration Page 3 18 CARD gt MEMORY COPY COPYIN
36. after the printer is powered on or the head is closed There are some instances where the automatically calculated value must be adjusted to ensure reliable label feeding such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls In these instances the value should be set using the following procedures Page 3 20 PN 9001105 Rev A SATO M 84PRO GAP INPUT SATO M 84PRO X XXV X XV Section 3 Configuration GAP When setting the gap threshold the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing The formula to be used for setting the threshold is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label still attached to the backing into the sensor and close the Label Hold Down Record the voltage shown on the top line of the LCD panel This line should have the message GAP on the top line DIP switch DSW2 2 OFF Make sure the label is all the way under the sensor Strip the label from the backing and insert the backing strip under the sensor and close the Label Lid Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following ranges Backing with label 2 0V to 3 5V Backing without label Less than 1 0V If the measured values are outsi
37. and 14 human readable fonts including a vector font and two ras ter fonts are resident in memory providing literally thousands of type styles and sizes The Operator s Manual will help you understand the basic operations of the printer such as setup installation configuration cleaning and maintenance The M 84PRO can print labels up to four inches wide and is available in three resolurions 203 dpi 305 dpi and 609 dpi The resolution is determined by the print head that is installed in the printer and can be changed in the field simply by installing the desired print head The printer aut matically detects the resolution of the print head and loads the appropriate controlling firmware The M 84PRO uses the standard SATO RISC printer command codes The only differences between it and other RISC printers are the allowable values representing the print positions on the label These values are specified in dots and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label The allowable range for the various M 84PRO models is specified in a table in the e and PRO Printer Programming Refer ence This commonality makes it very easy to convert labels from one RISC printer to another without having to create an entirely different command stream There are some caveats that must be observed though to compensate for the different resolution print heads The effect of the different pr
38. baseT network verify that the OK LED is on If the appropriate LEDs are not on there is probably a bad 10BaseT or 100BaseTX cable or the hub port is bad If possible try a different cable and hub port or try connecting a different device such as a PC to the cable If you are using a repeater or hub make sure that SQE heartbeat is turned off at the hub this is the default setting for most hubs Also if you have a hub or multiport repeater verify that the hub or repeater port is good by trying the print server on a different port If you have a bridge or router located between the print server and the host computer make sure that the device is set up to allow the print server to send and receive data from the host For example a bridge can be set up to only allow certain types of Ethernet addresses to pass through a process known as filtering therefore such a bridge must be configured to allow print server addresses Likewise a router can be set up to pass only certain protocols so be sure that the desired protocol can be passed through to the print server In the case of routers also make sure that the protocol is routable LAT NetBEUI and DLC LLC are not routable Make sure that you are not trying to perform an illegal operation such as attempting to print a label larger than the printer can handle Check the individual protocol troubleshooting sections in provided with the Ethernet Interface Module for additional causes of
39. bleshooting NOTE All characters are in ASCII UNIVERSAL SERIAL BUS USB INTERFACE The Universal Serial Bus USB interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed Up to 127 devices may be connected to a USB port using powered hubs GENERAL SPECIFICATIONS Connector USB Type B Plug Cable 10 ft 3 m max Host Windows 98 or above with USB Port ELECTRICAL SPECIFICATIONS Power Supply BUS Power through cable Power Consumption 5V 80ma LOCAL AREA NETWORK LAN OPTIONAL INTERFACE A Local Area Network LAN interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed The driver that must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10 100BaseT LAN connection Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed GENERAL SPECIFICATIONS Cable 10 100BaseT Category 5 Connector RJ 45 Receptical ELECTRICAL SPECIFICAT
40. cent and detecting the presence of the opaque backing The other is a reflective sensor that detects the light reflected from the bottom of the label liner When a printed black Eye Mark passes through the beam the light is no longer reflected back to the sensor detector indicating to the printer that it should use this position as the start of a new label When dust dirt or other foreign matter interferes with the light path of either of these sensors the results is erratic label positioning These sensors should be cleaned regularly at least every two rolls of labels They are both located on an adjustable assembly in the throat of the printer between the Label Hold Down and the Print Head Supplies Needed SATO SA070 Cleaning Kit 1 Turn the printer off and remove the power cable 2 Open the Top and Side Access doors SATO M 84PRO PN 9001105 Rev A Page 4 3 Section 4 Cleaning and Maintenance 3 Open the Print Head by pushing the Head Latch toward the rear of the printer The Print Head is spring loaded and will automatically open as the Head Latch is disengaged 4 Remove the ribbon 5 Apply SATO Thermal Print Head Cleaner to a cotton swab 6 Carefully insert the swab between the top and bottom portions of the Sensor Assembly The location of the sensors is identified by two marks on the assembly 7 Move the swab back and forth to clean any residue from the sensors REPLACING THE PRINT HEAD Page 4 4 The print head
41. ch will also affect the settings selected by DSW1 7 and DSW1 8 DSW2 8 SETTING Dsw2 Off Status 3 amp 4 Enabled ON On Status 2 amp 3 Enabled OFF 123 45 67 8 Backfeed Sequence DSW3 1 DSW3 2 Backfeed is used to correctly position the label for application and then retract the next label to the proper print position This operation can be performed immediately after a label is printed and used or immediately prior to the printing of the next label Defaults to Continuous if cutter not installed PN 9001105 Rev A DSW3 1 SETTING DSW3 Off Off Continuous ON Off On Tear Off OFF On Off Cutter 123 45 67 8 On On Not Used SATO M 84PRO Section 3 Configuration Label Sensor Selection DSW3 3 Enables or disables the Label Sensor If the Sensor is enabled it will detect the edge of the label and position it automatically If it is disabled the positioning must be under software control using Line Feed commands DSW3 3 SETTING DSW3 Off Not Used ON On Sensor Used OFF 123 45 67 8 Back Feed Selection DSW3 4 When Back Feed is enabled the printer will position the last printed label for dispensing and retract it before printing the next label The amount of backfeed offset is adjustable
42. condition and while printing in the Single Job Buffer mode It will also go low when the data in the buffer reaches the BufferNear Full level 0 Page 6 6 PN 9001105 Rev A SATO M 84PRO Section 6 Troubleshooting CABLE REQUIREMENTS 1 re 1_ F Frame Ground 2 s ro gt D Transmit bata 2 mw a 3 RD Receive Data Ce s os p 4 Rts Requecttosend E DSR Data Set Ready DTR Data Terminal Ready SG Signal Ground This connection at the host side of the interface would depend upon the pin that is being used as the Ready Busy signal by the driving software Typically on a PC it would be either CTS pin 5 or DSR pin 6 on a DB 25 connector e EA READY BUSY FLOW CONTROL Ready Busy is the hardware flow control method for the serial interface on the M 84PRO printers By raising lowering the voltage level on Pin 20 of the RS232C port the printer notifies the host when it is ready to receive data Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control The host must be capable of supporting this flow control method for it to function properly X ON X OFF FLOW CONTROL X On X Off flow control is used whenever hardware Ready Busy flow control is not available or desirable Instead of a voltage going high low at pin 20 control characters representing iPrinter Readyi X On 11 hexadecimal or Printer Busy X O
43. d 2 0 MB bytes from being full At this time DTR will go high or an X On is sent to tell the host that it can again receive data L EN DTR High or DTR Low X On or X Off Buffer Available All printer error conditions i e label out ribbon out will cause the printer to go busy DTR low or X Off until the problem is corrected and the printer is placed on line The printer will also be busy if taken off line from the front panel IEEE1284 PARALLEL INTERFACE The parallel interface for the M 84PRO printers is a Plug In Interface Module that can be installed by the user It conforms to the IEEE1284 specification It will automatically detect the IEEE1284 signals and operate in the high speed mode If it does not detect the JIEEE1284 signals it will operate in the standard Centronics mode which is significantly slower For this reason an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities This interface also operates bi directionally and can report the status of the printer back to the host SATO M 84PRO PN 9001105 Rev A Page 6 3 Section 6 Troubleshooting ELECTRICAL SPECIFICATIONS Printer Connector AMP 57 40360 DDK or equivalent Cable Connector AMP 57 30360 DDK or equivalent Cable IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low OV to 0 4V DATA STREAMS lt ESC gt A Job 1 lt
44. d Rollers 1 Turn the printer off and remove the power cable Label Edge 2 Open Top and Side Access doors 3 Open the Print Head Assembly by rotating the Head Latch toward the rear of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged 4 Unlatch the Label Hold Down by lifting up on the latch lever immediately below the green PUSH tab Label Hold Down Roller Label Drive Roller Apply SATO Thermal Print Head Cleaner to one of the cotton swabs 6 The Platen is the rubber roller directly below the Print Head It should be cleaned of any ribbon or label residue 7 A pair of Label Feed Rollers are used to assist in label feeding at high print speeds One located in the bottom of the Label Hold Down and the other directly underneath it in the label feed path They should be cleaned of any label residue or foreign material 8 Repeat if necessary The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present 9 Close the Label Hold Down until it latches in place 10 Close the Print Head by rotating the Head Latch Lever down and towards the front until it latches in place CLEANING THE LABEL EDGE SENSORS There are two sensors that are used to control the positioning of the label One is a transmissive see thru sensor that detects the edge of the label by looking through the backing paper which is translu
45. d a blank label anytime an error condition is cleared 2 Once the setting is correct pressing the FEED key will accept the setting and advance to the next display PN 9001105 Rev A SATO M 84PRO Section 3 Configuration REPRINT W FEED This selection specifies whether or not the printer will print the YES NO last printed label stored in memory when the FEED key is pressed in the Normal Online mode 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will reprint the last label when the FEED key is pressed when the printer is Online If the printer is Offline pressing the FEED key will feed a blank label 2 Once the setting is correct pressing the FEED key will accept the setting and advance to the FORWARD BACKFEED This display will only appear Backfeed is enabled DSW3 4 DISTANCE DEFAULT OFF The maximum backfeed distance is 255 mm 1 Use the LINE key to select either the Default or the Manual selection 2 Once the setting is correct pressing the FEED key will accept the setting and advance to the next display FORWARD BACKFEED 3 If Manual setting is selected use the Cursor keys to DISTANCE XXXmm advance the distance to the desired setting Each time the LINE key is pressed the Distance will advance 1 mm The maximum distance is 255 mm 4 Once the desired distance is set press the FEED key to accept the setting and step to the next display EXT PIN 9 SELECT This selection
46. de this range you may have trouble in finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Use the LINE and FEED keys to step the counter to the desired setting The reading will advance to a setting of 4 9 the maximum voltage If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded and the head is closed Once the setting is correct pressing the ENTER key will accept the setting and advance the next display PN 9001105 Rev A Page 3 21 Section 3 Configuration Page 3 22 EYE X XXV EYE When setting the eye threshold the voltage must be INPUT X XV measured with nothing but the label under the sensor and then again withthe printed eye mark under the sensor The formula for this is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label into the sensor and close the Label Hold Down Make sure the printed eye mark is not under the sensor Record the voltage shown on the top line of the LCD panel This line should have the message EYE on the top line DIP switch DSW2 2 ON Now pull the label forward until the eye mark is positioned under the sensor the voltage reading should be at its highest point Record the voltage shown on the
47. display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available This selection allows the user to copy printer firmware from the YIN PCMCIA Memory Card to the printer 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection PN 9001105 Rev A SATO M 84PRO CARD gt MEMORY 3 COPY COPYING CARD gt MEMORYCOPY 4 COMPLETED CARD COPY FORMAT 5 XXXXXXX ERROR Section 3 Configuration Press the FEED key to accept the selection If Yes was selected the copy process will start Once the copy process is completed press the FEED key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available MEMORY gt CARDCOPY This selection allows the user to copy the current firmware PROGRAM YIN installed in
48. e Types at sra cesar cates va hatze Meese an arial eeu Meee gens 6 1 The Receive SUN Shas 50 120 5 aan sts cob adudcanannees fdacnesuaana a E A a aE 6 2 IEEE1284 Parallel Mitemtace tcc leech haus ath ieee Waweisecias 6 3 R6232 Serial Inf rface csc del cc a A R N cneaev shee bee dines 6 5 Universal Serial Bus USB Interface cee ccccccesceessececsseceesseeeesseeeenes 6 8 Local Area Network LAN Optional Interface cc eeeeceesseeeteeeteeeeees 6 8 Bibirectonal Communicatwons 24 aa ieedswiehiciedadscenca nosed Arash deasalee 6 8 Section 7 Optional Accessories PUMCTA Memory Cand 3 cocd sizecsssaxs eoistvdgsiste viata sete a in AE ia 7 1 Plug in Interface Modules sef538s 0s cecgst viens savy eunetecwed yaa wancamsy aunt oes 7 2 Cutters ea ot ape hoe gana eral acts iy ak Gara as ea a ees acne hen 7 3 Label DISPENSER 2 02 sac Mga a Gt ayaa a cern ut eaters Stal iia 7 4 Label RR SW MGS is asad Sas anea e e a AE a A a AAt 7 5 Real Time Clock scpestas5ibcxevadergcats aks tiast iste cack jncesgabtgaataatoaeauocael Raaesiaaces 7 6 Flash Memory Expansion sssessssseessesseesssseesseossessesseossesstsseosossesseessesseses 7 6 PN 9001105 Rev A SATO M 84PRO SECTION 1 PRINTER OVERVIEW INTRODUCTION The SATO M 84PRO Thermal Transfer Printers are complete high performance on site labeling systems All printer parameters are user programmable using the front panel controls and the DIP switches All popular bar codes
49. e following features e PCMCIA Memory Cards Plug In Interface Modules e Cutter Dispenser e Label Rewinder Real Time Clock Flash Memory Expansion PCMCIA MEMORY CARDS DESCRIPTION The Memory Card Option provides the connectors and interface board for one PCMCIA memory cards slots The printer memory can be expanded up to 16MB Type SRAM or Flash ROM Applicable Specifications PCMCIA Version 2 1 JEIDA Version 4 1 Size Up to 4 MB SRAM or 16MB Flash ROM Connector Pins 68 Battery Two years for SRAM type approximately Write Protect Yes Low Battery Detect Yes SRAM only INSTALLATION Instructions for installing the Memory Card Option are included with the installation kit ERROR HANDLING Memory Card error conditions are indicated to the operator using a combination of the LCD panel the ERROR LED on the front panel and the audible indicator SATO M 84PRO PN 9001105 Rev A Page 7 1 Section 7 Optional Accessories ERROR DESCRIPTION INDICATION REMEDY Low Battery Low battery ERROR LED Blinking Depress LINE key to print condition is detected Audible Beep 1 long Card Status when printer is powered Display Card Low on Battery Replace Memory Card battery Note that all data will be lost when the battery is removed Card R W Error ERRORLED On 1 Insert card into selected 1 No card is inserted Audible Beep 1 long slot 2 Card is write protected Display Card R W Error 2 Remove write prot
50. e printer will now print only once a Hexadecimal Hex Dump of everything it received from the host computer Each 2 digit hexadecimal character represents a character the printer received It may be tedious but now you can analyze and troubleshoot the data stream 8 While checking the Hex Dump printout if you notice ODy OAy Carriage Return and Line Feed characters throughout The command string should be continuous and no CR or LF characters are allowed between the Start Command lt ESC gt A and the Stop Command lt ESC gt Z If you are using BASIC it may be adding these characters automatically as the line wraps Adding a width statement to your program can help to suppress these extra OD OAy characters by expanding the line length up to 255 characters See the e and PRO Printer Programming Reference for details on writing a program in BASIC If you re not programming in BASIC check to see if you have an equivalent statement in the language you re using to suppress extra carriage returns and line feeds from your data being sent out to the printer We want the data stream to be one complete line going to the printer USING THE RS232C SERIAL INTERFACE Page 5 2 1 Is the RS232C Serial cable connected securely to your serial port on the PC DB 25S or DB 9S Male and to the RS232C connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either t
51. ect 3 Invalid store recall tab number 3 Correct program 4 Card has not been Printer must be powered off to 4 Initialize card with BUF initialized reset command Warning Audible Beep 1 short 1 Correct program 1 Duplicate number Display None 2 Correct program 2 Data not in print area 3 Use card with more Printer will ignore invalid commands 3 Data overflows card memory capacity PLUG IN INTERFACE MODULES The Series e and PRO printers have user changable Plug In Interface Modules The Interface Module is accessible from the Rear Panel and is retained by two screws Use the following procedure to replace an interface molule 1 Turn power off both the printer and the host and remove the power and interface cables WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry and is not covered by warranty Remove the two Interface Module Retaining Screws Grasp the Interface Module and pull it out of the connector Place the new Interface Module in the slot and press inward firmly until it is properly seated Replace the two Interface Card Retaining Screws If the new Interface Module is for a serial interface set DSW 1 for the proper operation eo BON A Se ee NS Connect the interface cable to the connector Page 7 2 PN 9001105 Rev A SATO M 84PRO Section 7
52. ed properly If reloading does not fix the problem try setting switch 1 to ON factory defaults and powering the print server off and then on again if the problem persists the product may be defective Installation Problems Printer Comes up Ready but You Cannot Print If the printer starts up OK but you cannot print the problem could one of the following e There is a problem with the interface between the print server and the printer SATO M 84PRO PN 9001105 Rev A Page 5 3 Section 5 Troubleshooting Page 5 4 e There is a problem with the network connection or cabling e There is a queue setup problem a print server setup problem or other protocol related problem Checking the Interface between the Print Server and the Printer First make sure that the cable between the print server and the printer is securely plugged in at both sides Then 1 Wait about two minutes after the printer is powered on and then run a printer self test see Secton 3 Configuration for information on how to run the self test If the self test does not print then there is possibly a hardware problem Double check the connections In some rare instances disabling NBUF with the command SET PORT P1 NBUF DIS ABLED will solve port compatibility issues Checking the Network Connection and Cabling If the self test page prints but you cannot print documents first check the network connection and cabling 1 If you are connecting to a 10
53. een enabled in the printer configuration For more details see the e and PRO Printer Programming Reference As the labels are printed they will be cut based on the the data supplied using the cutter command SATO M 84PRO PN 9001105 Rev A Page 7 3 Section 7 Optional Accessories LABEL DISPENSE OPTION The M 84PRO Label Dispense Option is an external mechanism that provides the ability to print labels in the demand mode It is attached to front of the printer When the label dispenser is installed and configured for operation the printer dispenses one label at a time peeling the backing from the label which allows for immediate application to the product by the operator OPERATOR SETUP The following steps should be taken to set up the Label Dispense Option 1 Install the option using the instructions provided with the unit The installation time is approximately 30 minutes 2 Power the printer ON The printer must be configured to used the label dispenser option Switches DSW3 1 and DS W3 2 on the front panel are used to configure the printer To enable the dispenser both DSW3 1 and DSW3 2 should be in the ON position 4 Remove enough labels from the backing paper to provide 12 inches of backing free from labels Open the Print Head assembly and feed the backing paper through the print area in the normal manner 6 At the label exit area feed the backing paper down and behind the Knurled Roller then back d
54. ff 13 hexadecimal are transmitted by the printer on pin 2 Transmit Data to the host In order for this method of flow control to function correctly the host must be capable of supporting it X On X Off operates in a manner similar to the function of pin 20 DTR as previously explained When the printer is first powered on it sends an X Off when the Buffer Near Full level is reached and a X On when the data level of the buffer drops below the Buffer Available mark When the printer is taken off line manually it transmits an X Off indicating it cannot accept data When it is placed back on line manually it sends an X On indicating it is again available for receipt of data If an error occurs during printing paper out ribbon out the printer sends an X Off as soon as an error condition is detected When the error is cleared and the printer is placed back on line it transmits an X On indicating it is again ready to accept data Upon power up if no error conditions are present the printer will continually send X On characters at five millisecond intervals until it receives a transmission from the host DATA STREAMS The data streams for X On X Off and Ready Busy flow control are constructed in the same way as they are for Ready Busy flow control lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z Example lt ESC gt A Job 1 lt ESC gt Z SATO M 84PRO PN 9001105 Rev A Page 6 7 Section 6 Trou
55. g and verify that the path matches that illustrated in the Label Loading diagram Set the Adjustable Label Guide to keep the labels against the inside of the printer 10 Close the Label Hold Down by pushing downward si on the green tab until it latches closed NOTE If the Label Dispenser option has been purchased see Appendix A for proper label routing instructions Print Head Page 2 6 PN 9001105 Rev A SATO M 84PRO Section 2 Installation Inside Label Edge Guides Label Hold Down Route Labels Under Guide Sensor Assembly 11 Adjust the outside Label Edge Guide until it touches the outside edge of the label and tighten the thumb screw Make sure the labels are also touching the inside edge guides CAUTION Using media narrower than the maximum print width may cause excess head wear due to the label edge See page 2 9 for precautions 12 If the ribbon is already loaded close the Print Head by rotating the black Head Latch toward the front of the printer until it latches closed 13 If the ribbon is not loaded see the following description for loading instructions 14 Close both the Access Doors SATO M 84PRO PN 9001105 Rev A Page 2 7 Section 2 Installation LOADING THE RIBBON Ribbon Rewind Ribbon Path Ribbon Roll Spindle Head Latch 7 i Dispensed Label ra CFEC gt ian Label Backing Sensor Label LIN Label Path Assembly Down
56. he printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Is the cable defective At the very least you should be using a Null Modem Cable which crosses pins in a specific manner This should enable your printer to print But we recommend that you eventually use a cable built to specifications as described in Section 6 Interface Specifications Is the RS232 Interface Module installed in the printer The M 84PRO printers require the new Hi Speed Serial Interface PN WCL40451 to take advantage of the faster data transmission speeds The older Serial Interface Modules will work but at a reduced capability PN 9001105 Rev A SATO M 84PRO Section 5 Troubleshooting Check for obvious errors in the data stream Is the data properly framed with the lt ESC gt A and lt ESC gt Z commands See the e Programming Reference if necessary If after sending your job to the printer it only beeps and displays an error message on the LCD display you may have a configuration problem There may be some inconsistencies with the Baud Rate Parity Data Bits or Stop Bits in relation to your host computer If you are confused as to what the printer s current RS232 settings are print a Configuration Test label see Section 3 Configuration It will list all of the current printer configuration settings If you still are unable to get printer output try the Hex Dump as described in Step 5
57. he rear of the printer 2 Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged 3 Loosen the Label Edge Guide and push it to the outside of the printer to give the maximum label width 4 Remove the Label Roll Retainer Label Hold Down Sensor Assembly Label Edge Guide SATO M 84PRO PN 9001105 Rev A Page 2 5 Section 2 Installation 5 Ifusing roll labels or tags load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll The labels should be wound face in Push the roll all the way to the inside of the printer and push the Label Roll Retainer snugly against the outside of the label roll 6 Ifusing fanfold labels or tags set them on a flat surface behind the printer Pass the labels printing side up through the slot in the rear of the printer 7 Make sure the labels are routed under the Label Guide and through the Sensor Assembly Label Roll 8 Open the Label Hold Down by squeezing the green tab and the release tab together The Label Hold Down is spring loaded and will open automatically when the latch is disengaged Feed the labels under the Label Guide under the Label Hold Down through the Sensor Assembly and out the front of the printer Label Roll Retainer 9 Inspect the label routin
58. ing 1 Use the LINE key to step to the desired setting Once the desired setting is selected press the FEED key to accept the setting and step to the next display If the printer is placed in the Single Item Buffer Mode DSW2 5 ON this selection allows the user to set the width of the IEEE1284 ACK pulse In the Multi ltem Buffer Mode this display will be skipped The range is 0 5 usec to 10 usec 1 Use the LINE key to step the display to the desired setting The setting will advance in increments of 0 1 usec each time the LINE key is pressed until the setting reaches 10 0 usec when it will wrap around to the 0 5 usec setting Once the desired setting is selected press the FEED key to accept the setting and step to the next display The Service mode is exited by powering the printer off and then back on PN 9001105 Rev A SATO M 84PRO Section 3 Configuration COUNTERS MODE The Counters Mode is provided to allow the user to access the internal printer cousters ADVANCED MODE The Counter Mode is accessed from the Advanced Mode Press the LINE key to step to the Counter Mode COUNTERS MODE Pressing the FEED key will advance the display to the counter selections tl COUNTERS The counters are identified in the display as HD CUT LIFE HD Head Counter should be reset when print head is replaced CUT Cutter Counter LIFE Life Counter cannot be reset 1 Use the LINE key to step the cursor to the desired counter
59. inter resolutions are best illustrated by taking a label designed for a 203 dpi printer and sending the command stream to the its 305 dpi counterpart The label printed will be an exact two thirds scale including the fonts bar code dimensions and line lengths widths The only exception is the PostNet bar code which has only one legal size and the printer resolution is automatically com pensated for by the printer Conversely a label designed for a 305 dpi printer and sent to its 203 dpi cousin will be one third larger It probably will be truncated if the resulting label size is larger than the maximum allowable for the printer SATO M 84PRO PN 9001105 Rev A Page 1 1 Section 1 Overview GENERAL PRINTER SPECIFICATIONS SPECIFICATION M 84PRO 2 M 84PRO 3 M 84PRO 6 PRINT Method Direct or Thermal Transfer Speed User Selectable 2 to 10 ips 2 to 8 ips 2 to 6 ips 50 to 250 mm s 50 to 200 mm s 50 to 150 mm s Print Module Dot Size 0049 in 0033 in 0017 in 125 mm 083 mm 081 mm Resolution 203 dpi 305 dpi 609 dpi 8 d mm 12 d mm 24 d mm Maximum Print Width 4 1 in 104 mm Maximum Print Length 49 2 in 32 8 in 14 0 in 1249 mm 835 mm 356 mm MEDIA Minimum Width 87 in 22 mm Minimum Length Continuous 0 24 in 6 mm Tear Off 0 63 in 16 mm Cutter 1 18 in 30 mm Dispense 1 18 in 30 mm Maximum Width 5 0 in 125 mm Type Rol
60. intermittent printer problems Intermittent Problems If the print server and the printer start up OK but you intermittently have problems printing check the following 1 Excessive NetWare polling can be a big cause of intermittent problems Make sure that you have only enabled the NetWare file servers that you need for printing do a SHOW NETWARE command from the print server console to see the enabled file servers If you have V3 21 or earlier firmware make sure that NetWare polling is disabled by using the console command SET NETWARE RANGE 0 If you are not using NetWare you can disable NetWare entirely with the command SET NETWARE DISABLED PN 9001105 Rev A SATO M 84PRO Section 5 Troubleshooting 2 Check the individual protocol troubleshooting sections provided with the Ethernet Plug In Interface Module for additional causes of intermittent printer problems SATO M 84PRO PN 9001105 Rev A Page 5 5 Section 5 Troubleshooting ERROR SIGNALS The LCD Display Front Panel LED Indicators and Buzzer provide a visual audio indication of the type of error encountered LED LCD MESSAGE AUDIBLE ERROR POSSIBLE CAUSES BEEP CONDITION Error On Machine Error 1 Long Machine Error 1 Defective Board Error On EEPROM Error 1 Long EEPROM Read 1 EEPROM not installed correctly Write 2 Overwriting EEPROM Error On Head Error 1 Long Head 1 Electrical head malfu
61. l or Fan Fold Die Cut Labels Thermally Sensitive Maximum Caliper 0 008 in 0 21 mm Roll OD max Face In 8 6 in 220 mm Core ID min 3 in 76 2 mm SENSING See Thru Movable Reflective Eye Mark Movable Continuous Form Sensor Not Used RIBBON Maximum Width 4 4 in 111 mm Length max 1475 ft 450 m Thickness 4 5 micron Wound Face In Page 1 2 PN 9001105 Rev A SATO M 84PRO Section 1 Overview SPECIFICATION M 84PRO All Models CONTROLS AND INDICATORS Power Green LED On Line Green LED Label Red LED Ribbon Red LED Error Red LED LCD Panel 2 Line x 16 Character Label Feed Front Panel Power On Off Switch Front Panel POTENTIOMETER ADJUSTMENTS Print Darkness Front Panel Offset Front Panel Pitch Front Panel Display Front Panel INTERFACE CONNECTIONS 1 Parallel IEEE1284 Standard Serial RS232C 9600 to 57600 bps Standard RS422 485 9600 to 57600 bps Optional Ready Busy or X On X Off Flow Control Bi directional Status Universal Serial Bus USB Ver 1 1 Standard Ethernet 10 100BaseT PROCESSING CPU 32 Bit RISC Flash ROM 2 MB SDRAM 16 MB Receive Buffer 2 95 MB Memory Expansion See Options and Accessories 1 Only one interface module can be installed in a printer at a time SATO M 84PRO PN 9001105 Rev A Page 1 3 Section 1 Overview
62. lot on the rear of the printer to the optional Flash ROM VAR 1 COPY START 2 YES NO TRUETYPEFONTCOPY 3 COPYING Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory SATO Font Copy mode Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection Press the FEED key to accept the selection If Yes was selected the copy process will start PN 9001105 Rev A SATO M 84PRO TRUETYPE FONTCOPY COMPLETED 4 RD COPY FORMAT 5 CA XXXXXXX ERROR CARD gt MEMORYCOPY SATOFONT COPY START Y N YES NO Section 3 Configuration Once the copy process is completed press the FEED key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM 1 SATO FONT COPY 3 COPYING SATO FONT COPY 4 COMPLETED CARD COPY FORMAT 5 XXXXXXX ERROR MEMORY gt CARDCOPY a ALL lt 0MB gt COPY S
63. n allows you to set the default character pitch to PROP FIXED either fixed character spacing or proportional character spacing 1 2 Use the LINE key to step the cursor to the desired setting Once the correct setting is selected pressing the FEED key will accept the setting and the display will return to the Advanced Mode display ADVANCED MODE To exit the Advanced mode power the printer off and then back CARD MODE on V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Card Mode is entered from the Advanced Mode display by pressing the LINE key once CARD MODE The Card Mode display indicates that the printer is in the Card Mode To advance to the first selection press the FEED key MEM SELECT CC1 This selection determines which type of optional expanded CARD MEMORY memory will be addressed as CC1 in the command 1 2 streams The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2 The Memory selection specifies the optional Expanded Flash ROM as CC1 and the optional PCMCIA card as CC2 Step the cursor to the desired selection using the LINE key Once the cursor is positioned over the desired selection press the FEED key to accept the selection and advance the display CARD gt MEMORYCOPY This selection allows you to copy TrueType fonts from the TRUETYPEFONT Y N PCMCIA Memory card installed in the Memory Card s
64. nction Error On Sensor Error 3 Short Sensor 1 Paper jam 2 Sensor DSW setting 3 Sensor level adjustment Error Blinks Card R W Error 1 Long Memory Card 1 Card not formatted Read Write 2 No card recognized Error Blinks Card Low Battery 1 Long Memory Card 1 Card battery needs replacement Battery Low Error Blinks Card No Battery 1 Long No Battery in Card 1 Card needs battery installed Error Blinks Head Open 3 Short Head Open 1 Head not latched 2 Head latch switch bad Error Blinks Cutter Error 3 Short Cutter 1 Cutter jam 2 Cutter sensor dirty Error On Parity Error 3 Short RS232 Parity Error 1 RS232 parameter mismatch Line Blinks Error On Overrun Error 3 Short RS232 Overrun 1 RS232 parameter mismatch Line Blinks Error Error On Framing Error 3 Short RS232 Framing 1 RS232 parameter mismatch Line Blinks Error Error On Buffer Over 3 Short Buffer Overflow 1 Command stream exceeds buffer Line Blinks size Error Blinks Paper End 3 Short Media End 1 No paper 2 Paper incorrectly loaded Error Blinks Ribbon End 3 Short Ribbon End 1 Needs new ribbon roll 2 Ribbon sensor needs adustment Download Error 3 Short Download Error 1 Read Write error R W Error 2 Corrupted download file Mem Full Error 3 Download file too large CopyCard Format 3 Short Card Copy or 1 R W error during copying R W Error Format Error 2 Card not installed properly No Card Error 3 File too large Mem Full Error Page 5 6 P
65. ned away from the printer 2 Connect the built in cable from the Rewinder to the EXT connector at the rear of the printer 3 On the Rewinder remove the metal clamp from the Rewind Spindle 4 Feed the lead end of the label stock under the first spindle and onto the Rewind Spindle Feed the stock around the spindle once then replace the metal clamp over the label stock Wind another revolution to ensure the labels are secure on the spindle 5 Select the REWIND option on the rewinder then set the power switch to ON The printer must be powered ON for the rewinder to function REMOVING AND UNWINDING THE ROLL As labels are printed tension from the rewinder should keep the label stock taut as it wraps itself on the spindle To remove the roll from the spindle first set the power switch to OFF Remove the metal clamp then remove the rewound roll of labels To unwind for using with an applicator first set the power switch OFF Attach the lead edge of the labels from the rewind spindle to the applicator entry point Select the WIND option on the rewinder and when ready to begin set the power switch to ON SATO M 84PRO PN 9001105 Rev A Page 7 5 Section 7 Optional Accessories REAL TIME CLOCK The Real Time ClockOption allows the date and time to be maintained in the local printer rat er than using the system clock It consists of a special clock chip that replaces the EPROM on the main pcb assembly A qualified technician sh
66. nel 1 The cursor will initially be positioned over the Pitch Direction setting Use the LINE key to step to the positive or negative selection A positive selection moves the leading edge of the label forward away from the print head while a negative selection moves the leading edge of the label back into the mechanism 2 Once the correct direction is selected pressing the LINE key will accept the setting and advance the cursor to the Offset selection 3 Use the LINE key to step the first digit of the counter to the desired setting The display will increment one step each time the Cursor keys are pressed The maximum setting is 4 4 Press the FEED key to accept the setting and advance the cursor to the second digit Again use the LINE key to step to the desired setting Once it is correct pressing the FEED key will step to the next adjustment 5 You may wish to print a test label after completing the adjustments to ensure they are correct Moved with negative offset to print on leading edge of the label Leading edge of the label as detected by the sensor Original 0 offset first line print position ABCDEFG Moved with positive offset to print on trailing edge of label Sensor Position Page 3 12 PN 9001105 Rev A SATO M 84PRO Section 3 Configuration CANCEL PRINT JOB If the printer has a print job s in memory selecting YES will YES NO cause the job s to be cleared The default
67. of host computer systems all ie printers use a Plug In Interface Module The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order The other interfaces available are a high speed to 57 6K bps serial interface an Ethernet interface or an optional Universal Serial Bus USB interface The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles The RS232C Serial interface allows connectivity to a number of other hosts The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus Up to 127 peripherals can be connected to a single USB port The interfaces available are a high speed to 57 6K bps serial interface an Ethernet interface or an optional Universal Serial Bus USB interface SATO M 84PRO PN 9001105 Rev A Page 6 1 Section 6 Troubleshooting WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry in the printer host and is not covered by warranty THE RECEIVE BUFFER The M 84PRO printers have the ability to receive a data stream from the host in one of two ways The receive buffer may be configured to accept one print job at a time or multiple print jobs The single job print buffer is generally used by software programs that wish to maintain
68. of the settings in the Advanced Mode The test label allows you to verify that you indeed did make the desired changes To enter the Test Print Mode power the printer on while pressing the FEED key The printer will beep Release the FEED key and the printer will display the following message on the LCD panel Page 3 26 1 Use the LINE key to step the cursor to type of test label you wish to print The choices are CONFIGURATION BARCODE HEADCHECK MEMORY FACTORY TEST PRINT SIZE Note This screen will not be displayed for the Memory 10 CM 1 PRESS FEED KEY TO 2 STOP PRINTING DEFAULT SETTING MODE Test Label Once you have selected the type of test label to be printed use the FEED key to accept the selection and the display advances to the Test Print Size display This display allows you to select the label width Use the LINE key to select the lable width Each time the LINE key is pressed the label size advances 1 cm until it reaches a maximum width of 26 cm at which point it will wrap to the smallest size of 13 cm Pressing the FEED key accepts the selection and starts printing test labels continuously Press the FEED key to stop the printer To exit the Test Print Mode power the printer off and then back on Occassionally it is desirable to reset all printer configuration settings to their original default conditions This allows the operator to start reconfiguration of the printer starting from a know
69. on the M 84PRO printers is a user replaceable item If it becomes damaged for any reason it can be easily removed and replaced Contact your local SATO representative for information on obtaining a new print head The M 84PRO is available with three different print heads with 203 305 or 609 dpi Make sure you have the correct replacement head as the printer will automatically detect the pring head resolution and load the operating parameters for that head Supplies needed Flat blade screwdriver Replacement Print Head 1 Turn the printer off and remove the power cable 2 Open the Top and Side Access doors Open the Print Head by pushing the Head Latch toward the rear of the printer The Print Head is spring loaded and will automatically open as soon as the Head Latch is disengaged 4 Remove the ribbon from the Ribbon Rewind Spindle if necessary 5 View the Print Head from the front of the printer Locate the center mounting thumb screw on the top of the assembly Unscrew this screw It remains captive and will not come out of the top attachment plate 6 The Print Head should now be loosened from the top of the assembly by grasping either side and carefully pulling it down PN 9001105 Rev A SATO M 84PRO Section 4 Cleaning and Maintenance 7 Disconnect the signal and power cables from the print head connectors and set the Print Head aside There are two Loosen thumb screw connectors on the signal cable The smaller connector is
70. ortuguese 1 Press the LINE key to advance to the desired languarge setting 2 When the setting is correct press the FEED key to accept the setting and step to the next display If the printer is placed in the Multi ltem Buffer Mode DSW2 5 OFF the user can chose to ignore CAN 18H and DLE 10H commands used in bi directional communications see Section 6 Interface Specifications If the Single Item Buffer Mode is chosen DSW2 5 ON this display will be skipped This selection allows the user to assign a priority for Print Darkenss Print Speed and Print Offset setting methods If LCD is selected the setting established via the LCD display menu system will be used for an incoming label job regardless of any different command settings If Command is selected any commands in the label job will take precedence and be used for printing the job 1 Use the LINE key to step to the desired priority Once the desired setting is selected press the FEED key to accept the setting and step to the next display This selection allows the user to disable the feeding of a blank label upon power up If Enable is selected the printer will automatically feed a label until it detects a label enge This will correctly position the next printed label under the print head If Disable is selected the printer will not try to detect the next label and the operator is responsible for ensuring that the label is correctly positioned before print
71. ould perform the upgrade as it requires modifications to the main PCB assembly Please call SATO Technical Support if you need to add this option to an existing printer in the field Page 7 6 PN 9001105 Rev A SATO M 84PRO
72. own and around the Backing Roller 7 Close the Print Head and place the printer on line 8 The Label Dispense Option is ready for use GENERAL OPERATION Send your data stream in the normal manner to the printer Labels should print one at a time even if your print quantity command requests more than one label As the labels are printed and presented for the operator to remove the backing paper will be rewound on the spindle The next label will only print after removing the current label from the label exit path Note The label dispenser will function only if it has been enabled using the front panel switches DSW3 1 and DSW3 2 in the ON positions The Label Taken Sensor is adjusted at the factory for the optimal setting for most label material However the use of labels with a substantially different opacity may require that the threshold be adjusted Page 7 4 PN 9001105 Rev A SATO M 84PRO Section 7 Optional Accessories LABEL REWINDER The rewinder is an external unit that allows for labels and tags to be rewound in rolls up to 8 5 inches in diameter It derives its power directly from the printerls EXT connector using a built in cable The rewinder provides the ability to rewind tags labels from the printer and subsequently be unwound for later use with applicators INSTALLATION 1 Position the Rewinder at the front of the printer and align it with the label slot The Rewind Wheel Spindle should be positio
73. perating parameters and to indicate the status of the printer to the operator After you power on the printer familiarize yourself with the keys and indicators as it will help you understand the configuration process PRINT Potentiometer to adjust print darkness fine tuning OFFSET Potentiometer to adjust amount of back forward feed for dispenser cutter tear off position 3 75 mm PITCH Potentiometer to adjust home position of the label 3 75 mm Affects stop position of label feed print position and dispense position DISPLAY Potentiometer to adjust the contrast of the LCD display POWER LED illuminated when the power is on LABEL LED illuminated when the label supply is not detected RIBBON LED illuminated when the ribbon motion sensor does not detect any ribbon motion ribbout out condition ERROR LED illuminated when there is a system fault such as an open print head Page 2 10 PN 9001105 Rev A SATO M 84PRO ON LINE LINE FEED DSW LCD SATO M 84PRO Section 2 Installation LED illuminated when printer is ready to receive data Toggled on off with LINE key Momentary switch Pressing this key toggles the printer between the on line and off line mode When the printer is on line it is ready to receive data from the host This key acts as a pause during a print job by taking the printer off line It can also be used as a Pause function key to stop the printer during the printing process Momentar
74. rds the outside edge of the label for a negative setting This setting changes the base reference point for all subsequent label jobs It s effect is identical to the lt ESC gt A3 Base Reference point command Since the printer moves the label in discrete steps equal to the size of the print dot the units of measure for Vertical and Horizontal Offset distance is dots The maximum values that can be set is dependent upon the print head resolution If you exceed the allowable limit the printer will not accept the setting 1 Use the LINE key to step the counter to the desired setting The display will increment one step for each time the FEED key is pressed 2 Once the setting is correct pressing the ENTER key will accept the setting and advance to the next display Note This setting can be overriden by the Base Reference Point Command The Calendar is a optional feature in the M10e printer allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command This screen will not be displayed if the Calendar Option is not installed The last setting set either manually via software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month Day hours minutes The date format is fixed and cannot be changed This display will only appear if the Calendar Option is installed in the printer To enable the Calendar feature press the LINE key
75. rkness is the PRINT potentiometer on the Front panel It provides a continuous range of adjustment allowing you to make precise changes Use a small cross point screwdriver turning clockwise for darker print and counterclockwise for lighter print SATO M 84PRO PN 9001105 Rev A Page 4 1 Section 4 Cleaning and Maintenance NOTE The PRINT potentiometer adjustment will affect the darkness in all of the command code speed ranges i e if the PRINT potentiometer is adjusted for lighter print the darkness will be lighter in all speed ranges selected by the command code PRINT SPEED The other method of controlling print quality is by controlling the speed at which the label is printed This adjustment is made only on an individual label basis using the Print Speed command code For more details on this command see the e and PRO 3Printer Programming Reference Changing the print speed allows the user to control the amount of time allowed for print element cooling before the media is stepped to the next print position It is especially critical when printing ladder bar codes bar codes printed with the bars parallel to the print line When printing a ladder bar code it is important to allow the head to cool sufficiently before stepping to the next position If it does not have sufficient time to cool the bar will be smeared on the trailing edge The Print Speed can be set using the LCD panel or with the Print Speed
76. s 5 When you send the print job to the printer and it does not respond do you get an error message on your PC that says Device Fault or something similar This may mean that the computer doesn t know the printer is there Verify that a Both ends of the cable are securely inserted into their respective connectors b The printer is ONLINE c The cable is not defective There are other things that can cause this error message on your computer but at this stage a defective cable may be one of the reasons SATO M 84PRO PN 9001105 Rev A Page 5 1 Section 5 Troubleshooting 6 When you send the print job to the printer and it does not respond and there is no error message on the PC a Check your data stream for some of the basics Is your job framed as follows lt ESC gt A DATA lt ESC gt Z b Verify that you ve included all required parameters in the data stream c Verify the following You have not typed a 0 zero for an O letter or vice versa You have not missed any lt ESC gt characters where they re needed Make sure all printer command codes are capital letters 7 Ifyou ve checked all of the above and the printer still isn t printing you may want to try a Buffer Hex Dump to determine what if anything the printer is receiving from your computer See Printing Hex Dump Labels in Section 3 Configuration The Parallel port is now listening for incoming data Send your print job Th
77. sed There are seven modes of operation To enter the desired mode the KEY SEQUENCE combination listed in the table below must be performed The initial LCD display message is shown for each mode MODE KEY SEQUENCE INITIAL DISPLAY PAGE Normal POWER ONLINE 3 10 QTY 000000 Advanced LINE POWER ADVANCED MODE 3 13 Test Print FEED POWER TEST PRINT MODE 3 25 CONFIGURATION Default Setting LINE FEED POWER DEFAULT SETTING 3 26 YES NO Clear Non Standard DSW2 7 ON LINE ALT PROTOCOL 3 27 Protocol FEED POWER Protocol Code DSW2 7 ON POWER USER DOWNLOAD 3 27 Download LINE Hex Dump DSW2 4 ON POWER ONLINE 3 28 QTY 000000 NORMAL MODE The printer initially powers on in the ONLINE mode The user can access the User Settings using the following procedures V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ONLINE The LCD will display the ONLINE status on the top line and the QTY 000000 bottom line will contain the label quantity QTY status The messsge will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key As soon a print job is received the quantily line will indicate the number of labels to be printed As soon as the label job begins to print the display will indicate the number of labels in the print job that remains to be printed PN 9001105 Rev A SATO M 84PRO OFFLINE 000000 PRINT DARKNESS 1
78. sesseesseseessessessrssressessessees 3 1 Default Settings raient ae aE RE AEE ERA E a a AAE EET AES 3 7 Potentiometer Adjustments sssssssssseeseeseesseeseseesseeseesrrsstessessrssressessessees 3 8 LCD Panel Printer Gomi eutationts 0 525 2 ssc caste seca thea sucd eudsleatensiescieatees 3 10 Section 4 CLEANING AND MAINTENANCE JUEZA LLOTI i EAE AE ca ce ae cadets T E EAEE EE 4 1 Adjusting the Print Quality so ccigisseaceecsteiseedsstscanshdeietgaddiacthevdetaeedeadecaaetesceqaecs 4 1 Cleaning the Print Head Platen and Rollers s nnsesseseeseesseessessessresseeseese 4 2 Cleaning the Label Edge Sensors 1 3 cc3 c ccccsscececsrstecescdsccessctsverceestecestuarsad 4 3 Replacing the Printheads sci os issaaties Aagaision shee ie cacntetianwcadiacs 4 4 Section 5 Troubleshooting Mitia Checklist raden aner a E E lane Rea eet eae 5 1 Using the IEEE1284 Parallel Interface 00 0 ee eeceeeceteeneeeeeeeeeeeeeseeneeeaee 5 1 Using the RS232C Serial Intertaces i urdcsssnncstatdsesaerasadeaatverasensteas bee tvress 5 2 Using The Universal Serial Bus USB Interface eee eeceeteeteeeeeee 5 3 Using the Lan Ethernet Interface sts co het alse bc ac aetna thts osuae tds 5 3 Error SPOTL 0 suds nessa oetice Nea es eecaciee so odes Cecoeite Ma uarcass se eter ees tenis 5 6 SATO M 84PRO PN 9001105 Rev A i Table of Contents Section 6 Interface Specifications Introductorio nana chant cast aca catia Bete tac a cach Greve I east atont 6 1 Interfac
79. sition for shipping This will result in the following operating configuration Communications Protocol Sensor Receive Buffer Mode Label Sensor Backfeed External Signals 8 data bits no parity 1 Stop bit 9600 Baud Ready Busy Gap Sensor Multi Job Batch continuous Sensor Used Enabled Enabled SOFTWARE DEFAULT SETTINGS The printer stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting These settings are stored in non volatile memory and are not affected by powering the printer off The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on This will result in the following default configuration M 84PRO Print Darkness 3 Print Speed 6 ips 3 ips for M 84PRO 6 Print Reference Vertical 0000 Horizontal 0000 Zero No Slash Print Offset 0 Ignore CR LF Disabled Character Pitch Proportional Ignore CAN DLE Disabled Auto On Line Enabled Feed on Error Enabled Feed Reprint Disabled Priority Command Language English CC1 Mem Select Card Eurocode D54 Once the default operation is completed a DEFAULT COMPLETED message will be displayed on the LCD panel The printer should be powered off while this message is being displayed or after the beep is heard This saves
80. software command The software command will override the any setting entered using the LCD panel The other method of controlling print quality is by controlling the speed at which the label is printed This adjustment is made only on an individual label basis using the Print Speed command code For more details on this command see the e and PRO Printer Programming Reference CLEANING THE PRINT HEAD PLATEN AND ROLLERS Page 4 2 Supplies needed SATO SA070 Cleaning Kit Cleaning the Print Head 1 Turn the printer off and remove the power cable 2 Open the Top and Side Access Door 3 Open the Print Head Assembly by rotating the Head Latch toward the back of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Print Head 4 Remove the ribbon S 5 Apply SATO Thermal Print Head Cleaner to a cotton swab Platen Head Latch 6 The Print Head faces downward along the front edge of the assembly Pass the end of the dampened swab along the epoxy ridge that runs the entire width of the Print Head 7 Check for any black coloring or adhesive on the swab after cleaning 8 Repeat if necessary until the swab is clean after it is passed over the head PN 9001105 Rev A SATO M 84PRO Section 4 Cleaning and Maintenance 9 The head should be cleaned at least every time the ribbon is changed and more often in dusty environments Cleaning the Platen an
81. the Head HD counter or the LIFE counter The default position is the Head Counter HEAD COUNTER 2 Once the correct setting is selected pressing the FEED key 0 5M will display the current value in meters stored in the counter The maximum number of digits displayed is 8 3 Pressing the FEED key again will advance the counter to the Clear mode All counters with the exception of the LIFE counter may be cleared HEAD COUNT CLEAR 4 Use the LINE key to select the desired setting If you only YES NO wanted to read the counter value select NO If you want to read the counter and reset it to 0 0 place the cursor over the YES Once the desired setting is selected pressing the FEEDkey will advance the return you to the Counters Mode display COUNTERS MODE 5 To exit the Counters Mode turn power to the printer off and then back on it TEST PRINT MODE The Test Print Mode offers 4 different status labels for troubleshooting If DSW3 5 is in the OFF position the Test Print cycle must be initiated with a Print Start signal on the EXT connector You enter the Test Print Mode by pressing the FEED key while powering the printer n V 05 00 03 00 Displays the firmware during the initialization INITIALIZING i SATO M 84PRO PN 9001105 Rev A Page 3 25 Section 3 Configuration TEST PRINT MODE This option allows you to print a test label It is recommended CONFIGURATION that you print a test label after you have changed any
82. the default settings in the non volatile memory where they will be automatically loaded the next time the printer is powered on DEFAULT COMPLETED SATO M 84PRO PN 9001105 Rev A Page 3 7 Section 3 Configuration POTENTIOMETER ADJUSTMENTS Page 3 8 PITCH After the pitch has been set with the LCD Control Panel it is sometimes desirable to make minor adjustments This can be done using the PITCH potentiometer on the top panel This potentiometer is set at the factory so that it has a range of 3 75 mm The midpoint setting should have no effect on the pitch Turning the potentiometer all the way clockwise should move the print position 3 75 mm up towards the top edge of the label Turning it all the way counterclockwise should move the print position down 3 75 mm 1 While depressing the FEED key on the front panel power the printer on 2 When you hear one beep from the printer release the FEED key and the printer will display on the LCD panel a message asking what type of Test Label you want to print 3 Use the Cursor keys to step to the Configuration selection and press the ENTER key to accept the selection 4 Use the Cursor keys to select the Test Label Size After the size is selected press the ENTER key to accept the selection and the printer will begin to print test labels continuously 5 Adjust the PITCH potentiometer on the front panel until the first print position is at the desired location on the label
83. the printer to a PCMCIA Memory Card 1 COPY START 2 YES NO MEMORY gt CARDCOPY 3 COMPLETED CARD COPY FORMAT 4 XXXXXXX ERROR Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display Press the FEED key to accept the selection If Yes was selected the copy process will start If you select No the display will return to the previous selection Once the copy process is completed press the FEED key to step the display If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available CARD FORMAT Before a PCMCIA card can be used it must be formatted YES NO Note Formatting a card destroys all data currently stored 1 on the card Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Format mode If No is selected the display will advance to the mode display MEMORY FORMAT Before the internal Expanded Memory can be used it must be YES NO formatted Note Formatting the Memory will destroy any stored data 1 SATO M 84PRO Use the LINE key to step the cursor to desired setting If Yes is selected the printer
84. through the center of the zero character 1 Use the LINE key to step the cusor to either the YES or NO selection 2 Once the correct setting is selected pressing the FEED key will accept the setting and advance the display to the Auto Online display AUTO ONLINE This setting determines the mode in which the printer powers up YES NO If the YES selection is made the printer powers up in the ON LINE mode and is ready to print If NO is selected the printer powers up in the OFF LINE mode and must be manually placed in the ON LINE mode by pressing the LINE key before it is ready to print 1 Use the LINE key to step the cursor to either the YES or NO selection 2 Once the correct setting is selected pressing the FEED key will accept the setting and advance the display to the Print Offset display SATO M 84PRO PN 9001105 Rev A Page 3 13 Section 3 Configuration Page 3 14 PRINT OFFSET V 0000 H 0000 SET CALENDAR YES NO Vertical Offset is the distance down from the leading edge the edge of the label that comes out of the printer first to the first vertical print position A positive setting moves the label edge out of the printer while making it negative moves it bsack into the printer Horizontal Offset is distance that the label image is shifted either to the right or left on the label The image is shifted to the left towards the inside edge of the label for a positive setting and it is shifted to the right towa
85. until the cursor is over the YES If the Calendar feature is to be disabled press the LINE key until the cursor is over the NO selection When the desired setting is selected press the FEED key PN 9001105 Rev A SATO M 84PRO CALENDAR 1 00 00 00 00 00 IGNORE CR LF SATO M 84PRO Section 3 Configuration Year The first display shown will have the cursor over the two digit year selection You can scroll through the dates by pressing the LINE FEED keys The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value i e 99 for the year digits Pressing the FEED key will decrease the year number Month After you have set the correct year pressing the ENTER key will advance the cursor to the two digit Month position You can scroll through the numbers corresponding to the month by pressing the LINE key The month number will increase by one each time the LINE key is pressed until it reaches a value of 12 Pressing the FEED key will decrease the month number Day After you have set the correct month pressing the ENTER key will advance the cursor to the two digit Day position You can scroll through the numbers corresponding to the month date by pressing the LINE and FEED keys The date number will increase by one each time the LINE key is pressed until it reaches a value of 31 Pressing the FEED key will decrease the day number Hour After you have set
86. ure that the labels and ribbons were loaded correctly Ribbon Core CAUTION If your labels are less than the full width of the print head the outside edge will eventually wear out a small portion of the print head resulting in an area that will not print Special care must be taken if you plan to use multiple widths of labels since the damaged portion of the print head caused from edge wear on a more narrow label may affect the printing on a wider label We suggest you plan your print formats carefully to avoid using the area of possible damage on the print head when using a wider label The small area of damage will have no effect on printing with the undamaged part of the print head Damage from a label edge is physical damage and is unavoidable It is not covered by warranty It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock This will help to protect the print head from label edge damage SATO M 84PRO PN 9001105 Rev A Page 2 9 Section 2 Installation OPERATOR PANEL LCD DISPLAY PANEL LINE FEED QO POWER O LABEL PRINT O oFFset RIBBON O ERROR precu QO ONLINE osptay Not Used DSW2 DSW3 The M 84PRO Operator Panel consists of five LED indicators two momentary contact switches three DIP switches four adjustment potentiometers and one LCD Display All of these are accessible from the front of the printer They are used to set the printer o
87. used for the 203 and 305 dpi print heads the larger one print Head for the 609 dpi print head Note which connector was connected to the print head DO NOT remove the two outside screws painted red on either side of the center mounting screw The Print Head is pre aligned and if these screws are lossened it will have to be re aligned for proper print quality Rotate to open head E Signal Connector Use lt q correct size Print Head Connector 8 Carefully attach the new print head to the connectors using caution to make sure the connector keys are correctly positioned and that the correct cable connector is used The connector on the print head should be the same size as the one you are replacing NOTE Be careful not to scratch the printing surface of the print head while installing it Scratching the surface will cause permanent and irreparable damage and is not covered by the warranty 9 Align the thumb screw with the tapped hole in the new print head 10 11 Re secure the print head by tightening the screw SATO M 84PRO PN 9001105 Rev A Page 4 5 Section 4 Cleaning and Maintenance This page left intentionally blank Page 4 6 PN 9001105 Rev A SATO M 84PRO SECTION 5 TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the M 84PRO printers Use this section to make sure the basics have been checked before deciding you are unable to proceed any further
88. will enter the Memory Format mode If No is selected the display will advance to the mode display PN 9001105 Rev A Page 3 19 Section 3 Configuration CARD MODE To exit the Card Mode power the printer off and then back on SERVICE MODE The Service Mode allows the operator to set up the basic operation parameters of the printer V 05 00 03 00 Displays the firmware during the initialization INITIALIZING ADVANCED MODE The Service Mode is entered from the Advanced Mode display by pressing the LINE key twice SERVICE MODE The Service Mode display indicates that the printer is in the Card Mode To advance to the first selection press the FEED key I GAP X XXV The M 84PRO printers determine the location of the leading INPUT X XV edge of the label by measuring the difference between light levels when it sees either a label edge or a black EYE mark This adjustment allows you to manually set the threshold voltage level between the maximum and minimum light levels DIP switch DSW2 2 selects the sensor type If DSW2 2 is in the OFF position the setting will be for a See Thru or Gap sensor and the LCD will display GAP on the top line along with the current setting If DSW2 2 is in the ON position the LCD will display EYE on the top line with its current setting If the value entered for the bottom line setting is O 0V then the printer will automatically calculate the setting when the first label is fed
89. y switch Pressing this key feeds one blank label when the printer is Off Line When the printer is On Line another copy of the last label will be printed Reprint W Feed must be enabled in the LCD panel Service Mode DIP switch array to set operational parameters of the printer 2 Line x 16 Character LCD display Used for setting operational parameters of the printer and displaying error conditions PN 9001105 Rev A Page 2 11 Section 2 Installation REAR PANEL AC INPUT Input 115VAC 50 60 Hz connector Use cable provided AC FUSE Input power protection 3A 250V rating INTERFACE SLOT Connector for Plug In Interface Module MEMORY CARD SLOT Connector for optional PCMCIA Memory Card EXT External signal connector AMP 57 60140 Fan Fold Access Panel Page 2 12 Plug In Interface Module w are ODO of rras peara ana verte ord EXT Port Connector PCMCIA Card Cover Fuse AC Connector PN 9001105 Rev A SATO M 84PRO Section 2 Installation SENSORS The M 84PRO printers contain three sensing units a Ribbon End motion sensor a Head Open micro switch and a Label Indexing Sensor RIBBON END SENSOR Detect motion of the Ribbon Supply Spindle and signals the printer when it is turning HEAD OPEN SENSOR A micro switch that is activated when the head is unlatched LABEL INDEXING SENSOR The sensing assembly contains two types of sensors one for label gap and one for eye mark sensing The sensors are

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