HP StorageWorks Ultrium 960 (Q1540A)
Contents
1. if so which ones Description Further information It is unclear whether there is a need to install drivers onto the system and more help is required Detailed information specific to your system can be found on the www hp com go connect web site For support on Windows operating systems drivers can be obtained from the HP StorageWorks Tape CD ROM or from www hp com support ultrium For support on UNIX systems see the UNIX Configuration section in the online User s Guide on the HP StorageWorks Tape CD ROM Backup software that states support for HP StorageWorks Ultrium tape drives also provides the required drivers The required drivers do not appear to be available Future drivers will be provided via the support web site when they become ovailable 39 40 Testing after installation Caution Remember that the system recognizes devices during boot up If you swap or connect a product when your system is running you will need to reboot the system Rebooting the system will reset devices and will often resolve problems It is good practice to reboot every time you add a driver or install firmware Never power off the drive while a cartridge is still loaded or during a firmware upgrade The server does not reboot after installation Possible reason Recommended action You have connected the tape drive to an existing SCSI bus that has other devices connected to it and the2. None If the drive is upgrading firmware do not reset or power cycle it OOOK 0006 Ready is FLASHING steady ON FLASHING The drive is in OBDR mode See Running HP OBDR on page 32 for further details 43 44 LED Sequence Cause Action required OX Ready is FLASHING fast The drive is downloading firmware None Do not reset or power cycle the drive Ready is OFF others are ON Firmware is being reprogrammed None Do not reset or power cycle the drive M GOOO 0 OO Clean is FLASHING The drive requires cleaning Load the Ultrium cleaning cartridge See page 28 for supported cartridges and instructions If the Clean LED is still flashing when you load a new or known data cartridge after cleaning call for service OX Ready is FLASHING and Clean is ON Cleaning is in progress None The cleaning cartridge will eject on completion The cleaning cycle can take up to 5 minutes to complete OO 00 OS Tape Error is FLASHING The drive believes the current tape or the tape just ejected is faulty Unload the tape cartridge Make sure that you are using the correct format cartridge an Ultrium data cartridge or Ultrium Universal cleaning cartridge See page 28 Reload the cartridge If the Tape Error LED still flashes or starts flashing during the next backup load a new or known good cartridge If the Tape Err
3. item 2 If the drive is the last device on the SCSI chain make sure that the SCSI cable is terminated correctly Do not daisy chain Ultrium 960 tape drives Up to two Ultrium 460 tape drives may be daisy chained but is not recommended If you do so install your tape drives on an Ultra 320 SCSI bus Similarly up to two Ultrium 230 drives may be installed on an Ultra 160 SCSI bus Do not mix drive families If you attach your drive to a higher rated SCSI bus the internal SCSI cable should be of the same specification as the SCSI HBA For example if you connect an Ultrium 460 to an Ultra 320 bus make sure that the internal cable supports Ultra 320 Where should the SCSI terminator be Termination must be present at two and ONLY two positions on the SCSI bus at the beginning of the SCSI bus and at the end of the SCSI bus Termination is normally enabled by default on the HBA and most internal SCSI cables have a terminator attached This will usually be a small rectangular block of plastic attached to the cable end and marked SCSI Terminator Therefore assuming the HBA is the first device on the bus you should check that the second terminator is placed after the last device as shown in Figure 7 item 2 19 plastic rail server latch Figure 8a securing drive to mounting hardware example shows HP ProLiant ML530 use M3 screws Figure 8b securing drive no mounting hardware example shows
4. 460 and Use Cleaning Cartridge on the Ultrium 230 All references to Clean in the following table should therefore read Use Cleaning Cartridge if you have an Ultrium 230 drive 42 Using the LEDs for troubleshooting If you cannot resolve a problem contact customer service at www hp com support Use the following table to interpret the front panel LED sequences and the appropriate action to take if any LED Sequence Cause Action required Dee All LEDs OFF Drive may not have power may be faulty or may have been power cycled or reset during a firmware upgrade Make sure the drive is switched on The power on off switch incorporates a green LED If this is not on check the power cable connection and replace the cable if necessary You can use the power cable from your monitor or another device to check that the connection is working If the power supply is present and all LEDs remain off press emergency reset see page 46 or power cycle the drive If it still fails call for service OSEO Ready and Clean OFF Drive Error and Tape Error FLASHING The drive has failed to execute power on self test POST Power cycle or reset the drive see page 46 If the error condition reappears call for service 0000 Ready is ON The drive is ready for operation None This is normal M OOOS Ready is FLASHING The drive is carrying out a normal activity read write
5. HBA tape drive SCSI HBA SCSI ribbon cable Figure 2 checking the SCSI connection Step 1 Check the SCSI connection Use the following questions to help you check your SCSI connection Most users can use HP Library 8 Tape Tools to check the SCSI bus see page 33 If you answer Yes to all these questions you are ready to install your tape drive If you answer No you will probably need to purchase and install additional items For product details go to www hp com go connect Is there a spare SCSI port on the server s internal SCSI Purchase and install one of the recommended HBAs into an unused 64 bit PCI expansion slot See table below gt No bus Yes Does the SCSI bus type match the drive type Ultra Performance may be impaired m19 Consider replacing your card with one per bus 320 for Ultrium 960 Ultra No of the recommended HBAs See table 160 for Ultrium 460 Ultra 2 below for Ultrium 2302 Make sure the ribbon cable is terminated See page 19 p Will the drive be the only Performance maybe impaired device on the bus This is the depending upon the tape drive model comanda nfi HEAR and SCSI bus Ultrium 960 drives Pun TES Eie MD No should always be on a dedicated bus eur eo See table below controller channel SCSI Bus Type Transfer Speed Recommended for 960 460 230 Ultra 320 IVD Up to 320 MB s Yes one
6. before installing it Assemble the necessary tools and materials Phillips screwdriver Flat bladed screwdriver if your server uses slotted screws Torx screwdriver if your server uses torx screws Your server manuals for reference during installation Perform a normal system shutdown and turn off the server and any connected peripherals Remove the cover and front panel from the server as detailed in your server s documentation As you work inside the server you may have to disconnect the SCSI cable or power cable from other devices to maneuver the new drive into place If you have to do this make a note of their position and connections so you can put them back correctly later Remove the front filler panel from a full height 54 inch bay of your server as illustrated With some servers such as the HP AlphaServer ES40 you must also remove the half height device divider The server must provide forced cooling and be capable of drawing 6 cfm 0 17 m3 minute or 10 08 m hour of air through the tape drive at up to 35 C ambient operation This rises to 8 cfm for up to 40 C ambient operation Ensure that empty bays have the appropriate blanking plates installed so that airflow is maintained 13 Figure 5a attaching mounting rails in a typical HP Proliant 530 or 570 server M3 mounting screws ML350 Ly 0000 o M3 offset mounting screws ML370 Figure 5b attaching mounting screws in a typical HP ProL
7. information 37 Problems encountered during installation Unpacking Description Further information Some parts appear to be missing or damaged Contact your vendor if any parts need replacing The screws or mounting hardware are not suitable for the server Description Further information Additional parts may be required for fitting the tape drive into the server The HP StorageWorks Ultrium internal tape drive will fit into most servers without the need for additional hardware other than that originally shipped with your system If additional parts are required or the original parts have been lost contact your server vendor See Step 4 Attach mounting hardware on page 15 It is unclear which SCSI ID to use Description Further information It is uncertain which ID numbers are available Use HP Library amp Tape Tools see page 33 to provide information on your current SCSI settings The HP StorageWorks Ultrium drive has its SCSI ID set to 3 by default This should be left unchanged unless this number is already in use Full instructions on how to change the SCSI ID are given on page 11 How should the SCSI bus be configured Description Further information Correct configuration of the SCSI bus with multiple drives can be a complex area and more help may be required Daisy chaining devices is not generally recommended Refer als
8. not have web access a full listing of HP Customer Call Centers correct at time of printing is given in the online User s Guide on the HP StorageWorks Tape CD ROM Replacing your tape drive If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original warranty it will be replaced To disconnect your drive 1 2 Note Unpack your replacement drive and retain the packaging Switch off your server to power off the tape drive and any other devices that are on the same SCSI bus Remove the cover from the server see page 23 Observing normal anti static precautions see page 23 remove any screws that are holding the tape drive in place Disconnect the drive from the server s power and SCSI cables and slide it carefully out of the mounting bay Put the drive into the packaging that contained the replacement drive Return the faulty drive to your local HP Service Center Instructions on where to return faulty drives will be shipped with the replacement drive If you are not replacing the drive immediately you should insert a blanking plate into the empty bay Replace the cover on the server and secure with screws as appropriate To reconnect your tape drive Follow the step by step instructions in this Getting Started guide 49 50 http www hp com go storagemedia http www hp com support ultrium Q1538 90905
9. or damage The cartridge has been stored at the correct temperature and humidity The write protect switch is fully operational It should move from side to side with a positive click The World Wide Web site for more detailed troubleshooting information www hp com support ultrium Looking after cartridges Do not touch the tape media Do not attempt to clean the tape path or tape guides inside the cartridge Do not leave cartridges in the drive The tape loses tension in the power of state which can lead to problems particularly if the drive has been moved Do not leave cartridges in excessively dry or humid conditions Do not leave cartridges in direct sunlight or in places where magnetic fields are present for example under telephones next to monitors or near transformers Do not drop cartridges or handle them roughly Stick labels onto the label area only Do not bulk erase Ultrium format cartridges Operating and storage environment To prevent condensation and for long life the cartridge should only be operated or stored as follows Day to day storage in plastic container 16 C to 32 C 60 F to 90 F Operation 10 C to 45 C 50 F to 113 F Humidity 20 to 80 Relative Humidity Tapes intended for archiving data should be stored in the plastic containers at temperatures between 5 C and 23 C 41 F and 73 F and 10 to 50 relative humidity Wet bulb temperature
10. problem almost certainly lies with the system architecture The Ultrium 460 tape drive can write uncompressed data at up to 30 MB s 108 GB hour or compressed data at up to 60 MB s 216 GB hour assuming 2 1 compression The Ultrium 230 tape drive can write uncompressed data at up to 15 MB s 54 GB hour or compressed data at up to 30 MB s 108 GB hour assuming 2 1 compression To get this performance it is essential that your whole system can deliver this performance In most cases the backup application will provide details of the average time taken at the end of the backup Typical areas where bottlenecks can occur are Disk subsystem A single spindle disk will not be able to deliver good data throughput for an Ultrium 960 at any compression ratio To maximize the capability of your Ultrium 960 drive utilize aggregated disk sources RAID with multiple disk spindles A single spindle disk may well be sufficient for an Ultrium 460 or 230 depending on your data s compressibility Best practice to ensure good throughput is to utilize multiple disk spindles or data sources System architecture Be aware of the architecture of your data protection environment multiple clients backed up over a network may mean you are unable to take advantage of the Ultrium 960 because the Ethernet infrastructure connecting such systems may limit performance For Ultrium 460 and 230 drives the aggregation of multiple client sources over a network
11. problems Please see Problems with cartridges on page 46 41 Understanding the LEDs LEDs during self test O Ready o O Drive Error O Ready O Drive Error O Tape Error O Clean Ultrium 960 and 460 O Tape Error O Use Cleaning Cartridge Ultrium 230 Your Ultrium tape drive has four LEDs light emitting diodes on the front panel which indicate drive status and two LEDs on the rear panel These LEDs provide useful troubleshooting information The tape drive performs a power on self test whenever power is applied or the drive is reset The test takes about 5 seconds The LED sequence for each drive is described in the following table Ultrium 960 and 460 Ultrium 230 1 The green Ready light flashes several 1 The green Ready light and the three orange times and then remains on if self test lights for the other LEDs flash briefly and then passes All other LEDs remain off go out N 2 If the selftest fails the Drive Error and The green Ready LED flashes and then Tape Error LEDs flash while the Ready remains on if selftest passes and Clean LEDs are off This continues If the self test fails the Drive Error and Tape until the drive is reset Error LEDs flash while the Ready and Use Cleaning Cartridge LEDs are off This continues until the drive is reset Co table 4 self test LED sequence Note The LED labels are identical apart from the bottom one which is Clean on the Ultrium 960 and
12. remains a good way of delivering good performance Some enterprise class backup applications can be made to interleave data from multiple sources such as clients or disks 35 36 to keep the tape drive working at optimum performance Tape media type The data cartridge should match the specification of the tape drive A lower specification will have a lower transfer speed see Data cartridges on page 27 Use Ultrium 800 GB or Ultrium 800 GB WORM cartridges with Ultrium 960 tape drives Ultrium 400 GB cartridges with Ultrium 460 tape drives and Ultrium 200 GB cartridges with Ultrium 230 tape drives Data and file types The type of data being backed up or restored can affect performance Typically small files incur greater overhead in processing and access than large files Equally data that is not compressible will always limit the speed at which the drive can write read data You will achieve no more than native rates with uncompressible data Examples of files that compress well are plain text files spreadsheets those that compress poorly are those that are either compressed as part of their format such as JPEG photographic files or stored as compressed such as ZIP files or gz Z files on Unix platforms Troubleshooting The first step in problem solving is establishing whether the problem lies with the cartridge the drive the host server and its connections or with the way the system is being operated Most mode
13. you patch to the latest version of the operating system following the instructions in the patch documentation You will also find information about configuring device files in the Configuration Guides on the CD ROM software hp surestore Jaee ta pe drive drivers and documentation english fran ais deutsch BA espanol hc tk portugu s euam invent italiano ca ES Figure 1 the HP StorageWorks Tape CD ROM ce install your product learn about your product register your product buy media online troubleshoot with L amp TT Using the CD ROM The HP StorageWorks Tape CD ROM is a central source of information about your tape drive with utilities for getting the best performance from your tape drive Use the HP StorageWorks Tape CD ROM to check installation as described in this guide and to verify and troubleshoot performance after installation It helps you to Install your product which includes access to drivers an installation check and performance information and tools Learn about your product which includes an online User s Guide and UNIX and OpenVMS Configuration Guides Register you product Buy media online Troubleshoot with HP Library 8 Tape Tools 68 pin internal SE connector Do not use SCSI ribbon cable 50 pin internal SE connector 68 pin internal Do not use LVD SE connector The example shows an Adaptec 29160
14. 800 GB Write Once Read No No Many Ultrium 400 GB Write and Read Write and Read No Ultrium 200 GB Read only Write and Read Write and Read table 2 Ultrium data cartridge and HP StorageWorks Ultrium tape drive compatibility WORM data cartridges The HP Ultrium StorageWorks 960 tape drive includes support for both rewriteable and WORM data cartridges Write Once Read Many WORM data cartridges provide for an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge The WORM data cartridge can be appended to maximize the full capacity of the tape cartridge but the user will be unable to erase or overwrite data on the cartridge WORM data cartridges are clearly identified by their distinctive two tone cartridge color To check whether your backup or archive software application supports WORM cartridges refer to the following web site www hp com go connect For information on how your HP Ultrium Storage Works 960 tape drive and WORM cartridge can help your business meet Information Lifecycle Management and regulatory compliance requirements please refer to the HP Business Support Center at www hp com 27 Write protecting cartridges If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge Always remove the cartridge from the tape drive before you change the write protection To write protect a cartridge slide th
15. HP AlphaServer ES40 20 Step 7 Secure the drive Note The server latches and side views of your server model may not be exactly the same as shown in the illustrations Please refer also to you server documentation Mounting hardware used HP ProLiant Ensure that you use the correct mounting rails or locating screws as described in Step 4 Attach mounting hardware on page 15 The server also incorporates a locking mechanism to hold the tape drive in place 1 Push the server latch down to lock the tape drive into position as shown in Figure 8a 2 Replace the cover on the server No mounting hardware used HP AlphaServer 1 Use the M3 screws provided with the tape drive to secure it in place Check that the holes in the chassis are aligned with the holes in the sides of the drive and use a regular Phillips screwdriver to secure the M3 screws as shown in Figure 8b 2 Replace the cover on the server 21 arrow indicates leading direction affix label here 22 Figure 9a loading a cartridge Eject button Figure 9b unloading a cartridge Step 8 Verify installation Check operation 1 Note Switch on the server The tape drive will run its hardware self test which takes about 5 seconds If self test passes the green Ready LED flashes and then shows steady green If the test fails the Drive Error and Tape Error LEDs flash while the Ready and Clean or Use Cleaning Cartridge LEDs are
16. SCSI address of your HP StorageWorks Ultrium drive is identical to the address used by another device Make sure that each device on the SCSI bus has a unique ID We recommend that the HP StorageWorks Ultrium tape drive is connected to a dedicated host bus adapter Do not connect the drive to a disk RAID controller as this is not supported You have installed an additional SCSI host bus adapter and its resources are clashing with an existing adapter Remove the new host bus adapter and check the server documentation You have disconnected the power or SCSI cable from the server s boot disk during the drive installation process Check that the cables to all devices are firmly connected The server boots but does not recognize the tape drive Possible reason Recommended action The power or SCSI cable is not connected properly Check that the cables to the tape drive are firmly connected Ensure that the SCSI cable is IVDS compliant and does not have any bent pins Replace if necessary The SCSI bus is not terminated correctly Check that the SCSI bus is actively terminated Refer also to the documentation for your SCSI controller and any other SCSI devices you may have The tape drive s SCSI ID address is not unique Make sure that each device connected to the SCSI controller has a unique SCSI ID Remember that 7 is normally reserved for the host bus adapter You can run HP Lib
17. Torx screwdriver to attach the appropriate screws You may need to purchase the M3 screws separately Position the screws as shown in Figure 5b HP Proliant ML350 Use M3 mounting screws These have a thicker head than the standard M3 screws HP Proliant ML370 Use M3 offset mounting screws These have a thick offset piece and a thicker head than the standard M3 screws Other servers 1 Attach the appropriate mounting hardware Refer to the manufacturer s documentation for instructions 15 Figure 6 installing the drive Step 5 Install the drive 1 Slide the tape drive into the open bay aligning the tray or rails with the slots in the bay as shown in Figure 6 If your server does not use mounting hardware check that the holes in the chassis are aligned with the holes in the side of the tape drive Do not secure the drive with screws at this point because you may have to move the drive to get the cables into place 17 2 SCSI ribbon cable 2 SCSI ribbon cable correcil terminated tape drive 1 SCSI power controller cable connection power supply Figure 7 attaching power and SCSI cables 18 Step 6 Attach power and SCSI cables 1 Note Attach a spare power cable from the server s internal power supply to the power connector as shown in Figure 7 item 1 Attach a spare connector on the server or HBA s SCSI ribbon cable to the SCSI connector of the drive as shown in Figure 7
18. ackard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard The information contained in this document is subject to change without notice Linear Tape Open Ultrium Ultrium Logo Ultrium and Ultrium Logo are U S trademarks of HP IBM and Certance previously Seagate Patented under one or more of U S Patents Nos 5 003 307 5 016 009 5 463 390 5 506 580 held by Hi fn Inc Microsoft MS DOSO MS Windows Windows and Windows NTO are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subject to change without notice The warranties for Hewlett Packard Company products are set forth in the express limited warranty statements for such products Nothing herein should be construed as constituting an additional warranty Printed in the U K Product Details Write your tape drive details here so you can find them easily if you need them The model name is on the front
19. age product It is available on the CD shipped with your product or as a free download from the HP web site It is supported on nearly all major operating systems See www hp com support tapetools for compatibility information updates and the latest version of the tool Checking drive installation with Library amp Tape Tools The tape drivers must already be installed to run this check You will also need to provide a tape cartridge that can be written to during the test 1 From the HP StorageWorks CD select install your product and then install check This will run Library 8 Tape Tools directly from the CD no installation on the server in a special mode for installation checking 2 Select the appropriate tests to verify the installation of your drive Verify device connectivity Verify configuration bus and driver configuration Verify drive health writing and reading to a test cartridge Verify drive performance data rates to the drive e Verify system performance data rates from the disk subsystem Verify drive cooling 3 Atthe end of the test you will be given a summary of the test results and recommendations to resolve any issues found Troubleshooting with Library amp Tape Tools 1 From the HP StorageWorks CD select troubleshoot This will allow you to run library amp Tape Tools in standard mode either direcily from the CD no installation on the server or as an installation on your serv
20. atibility on page 28 If the cartridge is compatible it may have been damaged for example it may have been dropped the cartridge memory may be corrupted or the drive may have a fault Never force the cartridge into the drive Check that the drive has power the power cable is properly connected and the ready LED is on Check that you are using the correct media Only use Ultrium media we recommend the HP Ultrium 800 GB cartridge or 800 GB WORM cartridge for Ultrium 960 drives the HP Ultrium 400 GB cartridge for Ultrium 460 drives and the HP Ultrium 200 GB cartridge for Ultrium 230 drives see page 27 Make sure that you have loaded the cartridge with the correct orientation see To load a cartridge on page 23 Check for damage to your media to the cartridge case leader pin or cartridge teeth and discard it if it is damaged See the troubleshooting section of the User s Guide on the HP StorageWorks Tape CD ROM for more information about checking the leader pin and cartridge teeth Use a new or known good piece of media and see if it loads If it does the original cartridge is faulty and should be discarded Check if another Ultrium drive will accept the cartridge If it does the original drive may be faulty Before calling customer service please check that the tape drive is responding and that it can be seen on the SCSI bus Most users can use HP Library amp Tape Tools see page 33 47 Other sources of info
21. drive Yes for uptotwo Yes only per bus 460 drives per bus Ultra 160 LVD Up to 160 MB s Acceptable Yes one drive only Yes for up to two 230 drives per bus Ultra 2 IVD Up to 80 MB s No Acceptable Yes one drive only per bus Single ended Up to 40 MB s No No Acceptable but it will wide restrict performance Do not connect to a narrow SCSI bus High Voltage Up to 40 MB s No The drive will not work and you may damage the drive or Differential controller table 1 supported SCSI bus types Note If you attach your drive to a higher rated SCSI bus the internal SCSI cable should be of the same specification as the SCSI HBA For example if you connect an Ultrium 460 to an Ultra 320 bus make sure that the internal cable supports Ultra 320 Example SCSI IDs NC8 4 2 1 NC8 4 2 1 NC8 4 2 1 NC8 4 2 1 NC8 4 2 1 ede iu aei es o o o ojofo o o o olollo o o o o o lo 2 3 5 Default Figure 3 checking the SCSI ID 10 Step 2 Check the drive s SCSI ID Caution Your HP StorageWorks Ultrium drive is shipped with a default SCSI ID of 3 but it can be assigned any unused ID between O and 15 Do not use SCSI ID 7 which is reserved for the SCSI controller or SCSI ID O which is typically assigned to the boot disk Determine whether you need to change the SCSI ID from the default of 3 For most operating systems you can run HP Library amp Tape Tools from the HP StorageWorks Tap
22. e analysis of the health of your drive These rules may give advice such as cleaning the head or trying a different tape if issues are found The support ticket can be sent to HP Support for further analysis Run the performance tests the tests to measure the write read performance of your tape drive and the data generation rates of your disk subsystem are also integrated into Library amp Tape Tools Use these tests to find the performance bottleneck in your system Performance Assessment Tools 34 For maximum performance your disk sub system needs to be able to supply data at 80 MB second uncompressed for Ultrium 960 drives 30 MB second uncompressed for Ultrium 460 drives and 15 MB second uncompressed for Ultrium 230 drives You can use our free standalone performance assessment tools to check tape performance and test whether your disk subsystem can supply data at the maximum transfer rate The tools are located online at www hp com support pat along with a complete guide to understanding the performance needs of your backup system and recommendations on finding and fixing performance issues In nearly all cases when performance is not as expected it is the data rates of the disk subsystem that cause the bottleneck Please follow the guide and try the tools before calling HP Support Note that the performance tools are also integrated into HP Library 8 Tape Tools which is available both online www hp com support tap
23. e CD ROM to check your computer s SCSI configuration This will provide information about the SCSI bus and the SCSI IDs currently in use To do this select the troubleshoot with L amp TT option from the CDROM menu See also page 33 For UNIX systems check the UNIX Configuration Guide on the HP StorageWorks Tape CD ROM for instructions on how to determine the SCSI IDs of existing devices Static electricity can damage electronic components Always wear an antistatic wriststrap if possible If not to equalize the electromagnetic charges touch a bare metal part of the server such as the back plate before you remove the tape drive from its bag Change the tape drive s SCSI ID if necessary The SCSI ID is set using jumpers on a set of pins at the rear of the drive Move the jumpers carefully to the pattern corresponding to the ID you want see Figure 3 Spare jumpers are provided with the drive 11 TE SEEN AN AR Step 3 Prepare the mounting bay Warning To avoid personal injury or damage to the server or tape drive ensure that the server is Caution disconnected from the mains power supply while you install the drive Static electricity can damage electronic components Always wear an antistatic wriststrap if one is available If not after you have disconnected power from the server and removed the cover touch a bare metal part of the chassis Similarly touch a bare metal part of the drive
24. e red tab by the label area on the rear face of the cartridge to close the hole Note the padlock on the tab that indicates that the cartridge is protected To write enable a cartridge slide the red tab back so that the hole is open before loading it into the drive Figure 11 illustrates the location of the write protect tab Write protection will not prevent a cartridge being erased by bulk erasure or degaussing Do not bulk erase Ultrium format cartridges This will destroy pre recorded servo information and make the cartridge unusable Cleaning cartridges You must use Ultrium cleaning cartridges with HP StorageWorks Ultrium tape drives as other cleaning cartridges will not load and run We recommend the HP Ultrium universal cleaning cartridge see table 3 Unlike some earlier Generation 1 Ultrium cleaning cartridges the orange colored Ultrium universal cleaning cartridge is designed to work with any Ultrium compliant drive Do not use other format cartridges in your tape drive and do not use Ultrium cartridges in other format tape drives Type of cartridge Recommended cartridge Other options Cleaning HP Ultrium universal cleaning HP Ultrium 1 cartridge C7979A Blue cartridge C7978A Orange Do not use other Ultrium 1 IBM Seagate cartridges table 3 cleaning cartridge compatibility To clean the tape drive HP StorageWorks Ultrium tape drives do not require regular cleaning An Ultrium universal cleanin
25. er HP recommends installation of Library amp Tape Tools so that it can be quickly accessed at any time HP Support will also request that you use library amp Tape Tools should you need to contact them in the future so it is a good idea to have it installed 2 When library amp Tape Tools is first run it will scan for HP tape drives and libraries on your system and ask you to select the one to work with At this time you can see the HBA configuration of your server how your devices are connected and the SCSI IDs of those devices 3 Once you have selected your device you have a number of choices for troubleshooting Device identification shows part number serial number and information about any cartridge loaded Firmware upgrade allows you to locate and upgrade to the latest firmware You will need 33 to be connected to the internet for this Run tests allows you to run proactive tests on your drive such as the drive assessment test which will verify the functionality of your drive in around 20 minutes HP recommends rumning this test before calling HP Support You will need to provide a trusted cartridge that can be written to during this test Generate a support ticket this is a full dump of the drive logs along with interpretation and is used by HP Support to learn about the condition of your drive Most useful is the device analysis section which is the output from approximately 20 rules forming a comprehensiv
26. etools and on the CD ROM supplied with your tape drive Optimizing performance We strongly recommend that you check the information on our web site at www hp com support pat This contains detailed support information that will enable you to identify bottlenecks and take full advantage of the performance capabilities of the Ultrium family of tape drives Various factors can affect data throughput particularly in a network environment or if the drive is not on a dedicated SCSI bus If your tape drive is not performing as well as expected for example if backup windows are longer than expected consider the points in this section before contacting HP Support at www hp com support Is the tape drive on a dedicated SCSI bus We recommend that the tape drive is the only device on the SCSI bus If it is not ensure other devices are LVD compliant If they are single ended the bus will switch to single ended mode with a lower transfer speed There will also be restrictions on cable length Auto termination powers down when the tape drive powers down This can cause a problem if there are other devices on the SCSI bus Can your system deliver the required performance The Ultrium 960 tape drive can write uncompressed data at up to 80 MB s 288 GB hour or compressed data at up to 160 MB s 576 GB hour assuming 2 1 compression These drives are extremely high performance devices If performance is not meeting expectations the
27. g cartridge is supplied with each tape drive and should only be used when the orange Clean Ultrium 960 and 460 or Use Cleaning Cartridge Ultrium 230 LED is flashing 1 Insert the Ultrium universal cleaning cartridge 2 The drive will carry out its cleaning cycle and eject the cartridge on completion which can take up to 5 minutes During the cleaning cycle the orange Clean Ultrium 960 and 460 or Use Cleaning Cartridge Ultrium 230 LED will be on solidly and the green Ready LED will flash Each HP Ultrium universal cleaning cartridge cleaning cartridge can be used up to 50 times with Ultrium 960 and Ultrium 460 tape drives and up to 15 times with Ultrium 230 tape drives HP Ultrium 1 cleaning cartridges can only be used up to 15 times with any tape drive If the cleaning cartridge is ejected immediately with the Tape Error LED on it has expired Caring for cartridges It is important that you look after your HP media and adhere to the recommended guidelines See Looking after cartridges on page 46 28 Register your tape drive Note Once you have installed and tested your HP StorageWorks Ultrium tape drive please take a few minutes to register your product You can register via the web at www register hp com To ensure your registration is complete there are a number of questions on the electronic form that are mandatory Other questions are optional However the more you feel able to complete the better we can meet you
28. host server via a spare connection on the internal SCSI ribbon cable You will need a properly installed and configured SCSI host bus adapter HBA or a built in SCSI controller on your server with a correctly terminated IVDS compatible ribbon cable with a spare 68 pin high density HD wide SCSI connector For optimum performance your tape drive should only be connected to a SCSI bus that can transfer data at a rate that supports the tape drive s maximum burst transfer speed see Table 1 supported SCSI bus types on page 9 and it should be the only device on the SCSI bus Do not attach the drive to the same SCSI bus as your disk drive or RAID controller How can check the SCSI bus We strongly recommend that you use HP Library amp Tape Tools to check your server s current SCSI configuration see Step 2 Check the drive s SCSI ID on page 11 This will provide information about the SCSI bus and the SCSI IDs in use HP Library amp Tape Tools is the recommended diagnostic and support tool for your HP tape storage product It is available on the CD shipped with your product or as a free download from the HP web site and is supported on nearly all major operating systems See www hp com support tapetools for compatibility information updates and the latest version of the tool What are the mounting requirements for the tape drive Mounting bay You need one industry standard 54 inch full height bay in which to instal
29. hp Storage Works Ultrium tape drive getting started guide internal model hp StorageWorks Ultrium 960 invent Ultrium 230i 460i 960i N Y co o z NC8 4 2 1 Mi o ao ok Mi oo oo oo oo o o ojojo kaaga Oo o o oojo fol o o eeu i o o o O of Internal drives contents Pre Installation Before you start page 3 Backup software and drivers page 5 Using the CD ROM page 7 Installing the tape drive Step 1 Check the SCSI connection page 9 Step 2 Check the drive s SCSI ID page 11 Step 3 Prepare the mounting bay page 13 Step 4 Attach mounting hardware page 15 Step 5 Install the drive page 17 Step 6 Attach power and SCSI cables page 19 Step 7 Secure the drive page 21 Step 8 Verify installation page 23 Using the tape drive Your HP StorageWorks Ultrium tape drive page 25 Use the correct media page 27 Register your tape drive page 29 Using HP OBDR page 31 Diagnostic tools page 33 Optimizing performance page 35 Troubleshooting page 37 Understanding the LEDs page 42 Problems with cartridges page 46 Other sources of information page 48 Replacing your tape drive page 49 Copyright 2000 2004 by Hewlett Packard Limited July 2004 Part Number Q1538 90905 Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett P
30. iant 350 or 370 server 14 Step 4 Attach mounting hardware If your server requires special rails or other hardware to install the tape drive mount them on the tape drive in this step If your server does not require special mounting hardware proceed to Step 5 Install the drive on page 17 now For example HP AlphaServers do not require special mounting hardware HP ProLiant servers Different models of server require different mounting methods The server may also incorporate a locking mechanism to hold the tape drive in place See Step 7 Secure the drive on page 21 Please check your HP ProLiant server documentation to ascertain the correct method of mounting and to check whether mounting hardware is provided with the server Mounting rails Some HP Proliant servers such as ML530 and ML570 require mounting rails These may be metal or plastic rails attached to the server s drive bay filler panel 1 Use a regular Phillips screwdriver to attach the appropriate rails Use the M3 screws provided with the tape drive as shown in Figure 5a Ensure you do use the M3 screws provided the rails may be attached to the filler panel by screws of a different thread size type and these should not be used If in doubt refer to your HP Proliant server documentation Mounting screws Other HP ProLiant server models such as ML350 and ML370 only require the use of special locating screws with no mounting rail 1 Use a T8
31. ion without physically traveling to where the server resides The on site non technical person need only insert the bootable cartridge into the tape drive when asked to do so by the administrator 31 Refer to the HP OBDR web site at www hp com g0 obdr for more information about using this feature and compatibility Testing for compatibility We recommend that you perform a full disaster recovery immediately after installation if possible onto a blank hard disk If you do not have a blank hard disk and do not want to overwrite your system you can safely cancel the disaster recovery process at step 3 in the following procedure Refer to our connectivity web site www hp com go connect for more information about suitable backup applications Running HP OBDR 32 HP OBDR can only be used with backup applications that support one button disaster recovery and methods of operating OBDR will vary between different software companies Check our World Wide Web site www hp com go obdr for the latest information about firmware upgrades and troubleshooting before you use HP OBDR Insert the latest bootable cartridge in the tape drive see Figure 12a The cartridge must be written by a backup application that writes data to tape in CD ROM format Hold down the eject button Keeping the eject button pressed down power on your server see Figure 12b This activates the HP One Button Disaster Recovery process Release the but
32. isks for your operating system whenever you change your system configuration What does HP OBDR do Using just the tape drive and the most recent backup cartridge HP OBDR allows you to recover from the following types of system disaster Hard disk failures as long as the replacement hard disk is the same size or larger than the original and uses the same interface for example replace a SCSI hard disk with another SCSI disk Hardware failures where the server is replaced by an identical component File corruption because of an operating system error File corruption because of an application software error Viruses that prevent you from booting your system correctly User errors that stop you from booting your system correctly When you run HP One Button Disaster Recovery your tape drive goes through the following sequence 1 It goes into a special disaster recovery mode that enables it to restore your operating system and reboot It acts like a bootable CD ROM Your system s ability to boot from CD ROM is normally enabled by default If you have changed this setting you will need to enable it again Refer to your system BIOS manual for further details 2 It returns to normal tape drive mode and restores the data Remote disaster recovery ProLiant servers only The HP Remote Insight Lights Out Edition RILOE on ProLiant servers gives the IT Administrator the ability to completely recover a failed server at a remote locat
33. l the HP StorageWorks Ultrium tape drive Power requirements are Voltage Typical Current Maximum Current Ultrium 460 Ultrium 230 5V 3 2 A 5 2 A 6 3 A 12 V 0 7 A 0 7 A 2 75 A Mounting hardware For many servers no mounting tray or rails are required Devices simply slide into the server s chassis and are fixed with screws Other servers have built in trays or rails Rail kits for a number of industry standard servers may be available For more details refer to www hp com go connect Some servers use non standard mounting rails and do not include spares If this is the case with your system you will have to order these accessories from the server manufacturer before you can install the tape drive Airflow requirements The server must provide forced cooling and be capable of drawing 6 cfm 0 17 m minute or 10 08 m hour of air through the tape drive at up to 35 C ambient operation This rises to 8 cfm for up to 40 C ambient operation Ensure that all fans in your server are in place and operational and make sure that empty bays have the appropriate blanking plates installed so that airflow is maintained Do need additional items for installation You may also need mounting hardware See above f you do not have a spare suitably rated SCSI connector on your server you must install a new HBA also known as a SCSI card The SCSI bus rating should match or be higher than the SCSI rating of
34. lications is displayed This will also tell you whether your configuration is compatible with HP One Button Disaster Recovery HP OBDR All HP StorageWorks Ultrium tape drives support HP OBDR However you can only use this feature if your system configuration and backup application also support it See Using HP OBDR on page 31 Make sure you have a backup application that supports your HP StorageWorks Ultrium tape drive and download any upgrades or patches if required Windows users After you comnect the tape drive insert the HP StorageWorks Tape CD ROM and follow the link to download the HP driver from our web site www hp com support see Step 8 Verify installation on page 23 Refer to the accompanying README file for specific installation instructions for Windows 2000 Windows XP and Windows Server 2003 drivers Note We recommend that you install drivers from the web link on the CD ROM rather than the Windows Hardware Installation Wizard because you can also use HP Library 8 Tape Tools software on the CD ROM to verify that your installation is correct see Step 8 Verify installation on page 23 If you do not have internet access you can also install drivers directly from the HP StorageWorks Tape CD ROM but these may not be the latest versions available UNIX and OpenVMS users The recommended backup applications use the operating system s standard built in device drivers To upgrade drivers we recommend that
35. o to the SCSI Configuration section in the online User s Guide on the HP StorageWorks Tape CD ROM How should the SCSI bus be terminated Description Further information It is unclear if the bus is already terminated or where an additional terminator should be placed Both ends of a SCSI bus must be terminated Typically when connecting an internal drive to the ribbon cable already inside your server then both the host bus adapter and the end of the ribbon cable will already be terminated and no further action is required Refer also to the SCSI Configuration section in the online User s Guide on the HP StorageWorks Tape CD ROM 38 Is the correct SCSI host bus adapter installed Description Further information The server already has a SCSI host bus adapter but it is difficult to determine what type it is If your server is in its original configuration no SCSI adapters have been added or removed then use www hp com go connect to check the compatibility of your system You can also check the SCSI configuration from the boot up screen or from the Windows Control Panel or by using HP Library amp Tape Tools see page 33 The server may not have a SCSI host bus adapter installed Use HP Library amp Tape Tools see page 33 to check whether you have a SCSI host adapter on your system If not you will need to purchase one Do drivers need to be installed and
36. of the drive and the product and serial numbers are on a label on the bottom of the drive Model type of drive Model number Serial number Date purchased installed SCSI ID Before you start HP StorageWorks Ultrium tape drives are designed to operate on a low voltage differential SCSI bus LVDS This guide describes how to install HP StorageWorks Ultrium 960 tape drives high performance Ultra 320 SCSI devices with a maximum burst transfer speed of 320 MB second HP StorageWorks Ultrium 460 tape drives high performance Ultra 160 SCSI devices with a maximum burst transfer speed of 160 MB second HP StorageWorks Ultrium 230 tape drives high performance Ultra 2 SCSI devices with a maximum burst transfer speed of 80 MB second Before starting to install your tape drive you should consider the following Which operating systems are supported HP StorageWorks Ultrium drives can be connected to servers running under Windows NetWare HP UX Tru64 Linux and several other industry standard operating systems Refer to the HP StorageWorks Tape Software Compatibility topic on our World Wide Web site www hp com go connect for more information about the operating system versions that are supported How do connect the drive to my server The tape drive is installed into a spare drive bay in your server or into an HP Rack Mount Option Kit and is attached to the SCSI bus of the
37. off This continues until the drive is reset See LEDs during self test on page 42 for more information about the LEDs Install drivers and backup software On Windows systems the Windows Hardware Installation wizard is displayed automatically We recommend that you close the wizard and install the drivers from the link on the HP StorageWorks Tape CD ROM Insert the CD ROM select install your product and then select get drivers For all operating systems ensure that you have downloaded any upgrades necessary for your backup application see page 5 Verify that the tape drive installation was successful Select install your product from the link on the HP StorageWorks Tape CD ROM and then select install check See page 33 for more information The UNIX Configuration Guide on the HP StorageWorks Tape CD ROM also includes a verification procedure If you encounter a problem during this verification procedure turn to Troubleshooting on page 37 for help in diagnosing and fixing the problem Carry out a backup and restore test to check that the drive can write data to tape Refer to your backup application documentation for specific instructions Use the blank cartridge supplied with the tape drive See Use the correct media on page 27 for more information about recommended cartridges To load a cartridge 1 Insert the cartridge into the slot in the front of the drive with the white arrow uppermo
38. or LED is now off discard the suspect tape cartridge If it is still on call for service 0600 DOS The tape is ejected immediately and Tape Error is FLASHING or Drive Error FLASHES on unloading tape The tape cartridge memory CM may be faulty Write protect the cartridge by sliding the red switch on the tape cartridge The tape can be loaded and the data read Once the data is recovered the cartridge must be discarded OOO Drive Error FLASHING The drive mechanism has detected an error Load a new cartridge If the error persists power cycle or reset the drive If the Drive Error LED remains on call for service LED Sequence Cause Action required OS Drive Error Tape Error and Ready FLASHING There is a firmware download problem Insert a cartridge to clear the LED sequence If the condition persists call for service then 0000 0000 Drive Error and Ready ON with Tape Error and Clean OFF Sequence alternates repeatedly The drive has a firmware error Power cycle or reset the drive Upgrade the firmware If the condition persists call for service 45 Problems with cartridges If you experience any problems using HP branded cartridges check You are using the correct cartridge for your tape drive see Use the correct media on page 27 The cartridge case is intact and that it contains no splits cracks
39. r needs HP and its subsidiaries are committed to respecting and protecting your privacy For further information please visit our World Wide Web site www hp com and click on Privacy Statement 29 30 Figure 12a using HP OBDR step 1 Figure 12c using HP OBDR step 3 Figure 12b using HP OBDR step 2 Using HP OBDR Compatibility Note HP One Button Disaster Recovery is a standard feature on all HP StorageWorks Ultrium tape drives However it can only be used with specific configurations and although it can be used in a network environment will only recover the server to which the tape drive is directly connected To check whether your system hardware operating system and backup software is OBDR compatible please refer to our World Wide Web site www hp com go connect For more specific information concerning the benefits of OBDR and the latest new features please refer to our World Wide Web site www hp com go obar HP OBDR is not applicable to HP UX and other non Intel UNIX operating systems and it is not compatible with Intel based Solaris systems HP OBDR is supported on a server with a RAID controller if the tape drive is connected directly to a host bus adapter HBA If your system does not support HP One Button Disaster Recovery you can still use your tape drive normally to back up and restore data However you must remember to create a separate set of emergency recovery d
40. rary 8 Tape Tools to check the SCSI IDs of each device attached to the SCSI bus see page 33 The application does not recognize the tape drive Possible reason Recommended action The application does not support the tape drive Use HP Library 8 Tape Tools to check that the drive is installed properly Refer to our World Wide Web site www hp com go connect for details of software applications that support the HP StorageWorks Ultrium tape drive Load any service packs as necessary Some applications require drivers to be loaded Check that the correct SCSI and tape drive drivers are installed Consult the software application s installation notes for details The drive does not work Possible reason Recommended action If the drive does not power up all LEDs are off the power cable may not be connected to the drive properly Check the power cable connection and replace the cable if necessary You can use the power cable from your monitor or another device to check that the connection is working If the power supply is present and all LEDs remain off call for assistance If the self test fails see LEDs during self test on page 42 there may be a hardware or firmware failure If there is a cartridge in the drive remove it Reset or power down the drive and power it up again If the self test still fails call for assistance Cartridge related
41. rmal operation and page 46 for details about force eject and emergency reset Front panel LEDs There are four LEDs as illustrated in the diagram See Figure Ready top green On the drive is ready for use Off the drive power is off or there was a failure during self test Flashing the drive is busy Flashing repeated pattern the drive is in OBDR mode Drive Error second amber Off no fault has been detected Flashing the drive mechanism has detected a hardware error Tape Error third amber Off no fault has been detected Flashing the tape currently in the drive is faulty This LED could come on for a number of reasons but they all relate to the tape being in error in some way such as unreadable cartridge memory or unsupported tape Do not use the cartridge replace it The LED will go out when a tape load is started Clean Ultrium 960 and 460 or Use Cleaning Cartridge Ultrium 230 bottom amber On cleaning cartridge in use Off the drive does not require cleaning Flashing the drive needs cleaning Accessibility features The front panel of the HP StorageWorks Ultrium 960 and 460 tape drive has been designed for increased accessibility for persons with disabilities This includes larger font labeling of the Status LEDs and an Eject button that has been designed for ease of use 25 26 POP ULI IP JDIOOF pa 2 hp ultrium 100GB data cartridge C7972A arto
42. rmation You will also find troubleshooting information and contact details on the HP StorageWorks Tape CD ROM and the HP web site In particular The online User s Guide on the HP StorageWorks Tape CD ROM contains troubleshooting information The HP support web site contains a link to www hp com support ultrium that takes you to HP s Customer Care web site for a wide range of up to date information about your product The HP web site at www hp com go connect provides details of recommended products and configurations The HP web site at www hp com support tapetools provides compatibility information about HP Library 8 Tapetools updates and the latest version of the tool The HP web site at www hp com support pat provides access to our free standalone performance assessment fools to check tape performance and test whether your disk sub system can supply data at the optimum transfer rate The HP web site at www hp com go obdr provides detailed information about HP One Button Disaster Recovery How to contact HP 48 You can also use the HP Customer Call Centers for specialist technical help Contact details can be found at www hp com Click on the link to contact HP To make the best use of this service we ask that you work with our Support Specialists to resolve any issues with your drive This may include downloading diagnostic software that will assist in the rapid resolution of your problems If you do
43. rn SCSI host bus adapters locate and display attached devices when the system is booting up On Windows systems if you swap or connect a product when your system is running you will need to reboot the system IA32 systems also usually need to be rebooted UNIX systems may have pluggable drivers which allow drives to be attached to a running system and detected without rebooting If the device is not detected on boot up there is probably a problem with the physical hardware cables termination connections power or the host bus adapter itself If the device is displayed during boot up but cannot be found in the operating system this is more likely to be a software problem e If you encounter a problem during installation and need further clarification refer to the Problems encountered during installation section on page 38 f a problem arises during testing after you have installed the drive refer to the symptom based section Testing after installation on page 40 For more information about LED sequences refer to Understanding the LEDs on page 42 For information about cartridges refer to Problems with cartridges on page 46 Most users can use HP Library amp Tape Tools to help them diagnose problems see page 33 Web troubleshooting guide Please refer also to the detailed troubleshooting guide on the web at www hp com go support This contains the most comprehensive and up to date troubleshooting
44. should not exceed 26 C 78 F We also recommend storing cartridges on their side Cartridge is jammed 46 If the cartridge is jammed or the backup application is unable to eject it you can force eject the cartridge It is good practice to run Llbrary amp Tape Tools to diagnose the problem If the failure occurs regularly contact customer service at www hp com support Press and hold the Eject button on the front of the tape drive for 10 seconds Wait for the cartridge to be ejected This process may take up to 15 minutes the maximum rewind time It is important that you allow sufficient time for the drive to complete this process If you interrupt it you may damage the media or the tape drive If the cartridge is still jammed press the emergency reset button as shown on page 25 Use the tip of a paperclip to press the button Wait for the drive to reset and get back to the loaded position The Ready light stops flashing This process may take up to 15 minutes the maximum rewind time to complete Press and hold the Eject button for 10 seconds If the cartridge is still jammed the tape drive has failed Contact customer service at www hp com support The drive will not accept cartridge or ejects it immediately Caution 1 The cartridge is probably incompatible check Table 2 Ultrium data cartridge and HP StorageWorks Ultrium tape drive compatibility on page 27 and Table 3 cleaning cartridge comp
45. st and facing the drive door Apply gentle pressure until the drive takes the cartridge and loads it See Figure 9a The Ready light flashes green while the drive performs its load sequence When the cartridge is loaded the Ready light shows steady green To unload a cartridge Caution Never try to remove a cartridge before it is fully ejected and avoid powering off the tape drive while a cartridge is still loaded because the tape loses tension in the power off state Press the Eject button on the front panel See Figure 9b The drive will complete its current task rewind the tape to the beginning and eject the cartridge The rewind process may take up to 15 minutes The Ready light will flash to indicate that the unload is still in progress 23 Eject button Emergency Reset Status LEDs Ready i Drive Error Tape Error Clean Figure 10a Ultrium 960 and 460 tape drive controls and indicators Eject button Status LEDs Error Tape Error Use Cleaning Cartridge Emergency Reset Figure 10b Ultrium 230 tape drive controls and indicators 24 Your HP StorageWorks Ultrium tape drive Your Ultrium tape drive has four LEDs light emitting diodes on the front panel which indicate drive status These LEDs provide useful troubleshooting information see also Understanding the LEDs on page 42 See page 23 for more information about using the eject button in no
46. ton as soon as the Ready LED on the front panel flashes in the OBDR sequence This is a repeated pattern of flashing steady on flashing Keyboard shortcut for HP ProLiant servers There is no need to press the Eject button Just power on your server and press the F8 Function key during the Power On Self Test POST This invokes OBDR to restore your system For more information and specific instructions please refer to our World Wide Web site at www hp com go obdr Follow the on screen instructions to set up the operating system see Figure 12c These will vary depending upon the backup software Normally you can accept the default response to all the prompts for example just press Enter The LEDs will flash in OBDR mode as described in step 2 while the tape drive restores your operating system to a state where it can run a normal data restore Once the operating system has been set up and rebooted the Ready LED display on the tape drive changes to constant green and you can remove the backup cartridge if you wish You are now ready to run a normal data restore Follow the normal process for your restore application If restore fails If the restore fails for any reason refer to our World Wide Web site www hp com go obdr for detailed troubleshooting information Diagnostic tools HP Library 8 Tape Tools HP StorageWorks Library amp Tape Tools is the recommended diagnostic and support tool for your HP tape stor
47. uche de donn es Datenkasselle Cartucho de da padlock indicates cartridge is protected Figure 11 write protecting cartridges Use the correct media For best performance we recommend HP branded media Order online at www hp com go storagemedia ultrium Data cartridges HP StorageWorks Ultrium tape drives use Ultrium tape cartridges These are single reel cartridges that match your drive s format and are optimized for high capacity throughput and reliability Compatible media can be recognized by the Ultrium logo which is the same as the logo on the front of your drive Do not use other format cartridges in your tape drive and do not use Ultrium cartridges in other format tape drives For optimum performance always use a data cartridge that matches the specification of your tape drive see Table 2 A lower specification will have a lower transfer speed and may not support write activities a higher specification will not support read or write We recommend Ultrium 800 GB RW C7973A and Ultrium 800 GB WORM tape cartridges for use with Ultrium 960 tape drives e Ultrium 400 GB tape cartridges C7972A for use with Ultrium 460 tape drives e Ultrium 200 GB tape cartridges C797 1A for use with Ultrium 230 tape drives All values assume 2 1 compression Ultrium 960 drives Ultrium 460 drives Ultrium 230 drives Type of cartridge Ultrium 800 GB Write and Read No No Ultrium WORM
48. your tape drive See Table 1 supported SCSI bus types on page 9 for recommended HBAs For specific details relevant to your server model please refer to www hp com go connect You will need to purchase and install the new HBA into an unused 64 bit PCI expansion slot within your server before installing your tape drive The kit can also be installed in a 32 bit PCI expansion slot but this will limit performance on higher performance drives such as Ultrium 960 Refer to our World Wide Web site for recommended products configurations and ordering information www hp com go connect or www hp com support ultrium Backup software and drivers Backup software Drivers For optimum performance it is important to use a backup application that is appropriate for your system s configuration In a direct attach configuration where the tape drive is attached to a standalone server you can use backup software that is designed for a single server environment In network configurations you will need backup software that supports enterprise environments HP Veritas Yosemite Legato and Computer Associates all provide suitable products Further details about these and other products that may be appropriate can be found on our connectivity web site Go to our connectivity web site www hp com go connect Select software compatibility Select your combination of operating system and tape drive model in the table A list of supported backup app
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