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Symantec Mail Security for Domino 4.1 (10332107) for PC

1. Pyciose GFsave SSopen Group Document X Delete D Help Content Filtering Rule Unassigned Servers IY symantec 3 Basics Rule Action S Expression G ir Att Comparison Value C Unless C a Categories C allow B Add C Alcohol Tobacco C Anonymous Proxies EE O Crime Mi S List of Expressions C AND oR Edit Delete a_i 4 Notes Admin In the Comparison drop down list select gt greater than or lt less than If you select gt messages that score higher than your threshold value are considered content rule violations If you select lt messages that score lower than your threshold value are considered rule violations Filtering unwanted content 145 Filtering content with word categories In the Value box type a threshold value Values can be positive or negative integers Under Categories select one or more word categories that contain the repository of words against which the Content Score rule compares and matches and then click Add The list provides both vendor supplied and custom word categories On the Action tab set the action options See Setting the action options for a content filtering rule on page 132 On the Action bar click Save When you are ready to process the rule ensure that rules processing is enabled on the Rules tab See Enabling the content filtering process on page 116 146 Filtering unwanted content Filtering content
2. Using the Symantec Mail Security for Domino Log 203 Customizing queries 3 Inthe Purge Options dialog box do any of the following m Under Server Messages type the number of days to wait to purge server messages The default setting is 30 m Under Incidents type the number of days to wait to purge all virus incidents The default setting is 365 m Under Scan Reports type the number of days to wait to purge all scan reports The default setting is 30 After Symantec Mail Security for Domino purges the items it waits again for the specified number of days before it purges the next batch of items 4 Click Set Server to Execute Agent 5 Inthe Choose Server To Run On dialog box select the server and then click OK 6 Inthe Purge Options dialog box click Enable Purge Agent If you receive an error message that indicates that you do not have execution access privileges contact your administrator to grant you the appropriate purge agent rights See Granting rights to run unrestricted agents on page 47 7 To exit the dialog box click OK Customizing queries Symantec Mail Security for Domino lets you create custom queries to run on demand or by schedule You can design report queries with as much detail and control as needed To design a query you specify the conditions of the scan antispam filtering or content filtering rule For example you can create a query to collect information about scheduled scans that
3. In the Complete Setup panel click Finish If prompted restart your computer Start the Lotus Domino server if necessary Post installation tasks Table 2 2 describes the tasks that you should perform after you install or upgrade to Symantec Mail Security for Domino Tabl e 2 2 Post installation tasks Read the ReadMe This text file contains compatibility information and known issues file about Symantec Mail Security for Domino The ReadMe txt file is located in the Domino data directory SAV directory and on the installation CD Table 2 2 Installing Symantec Mail Security for Domino 41 Post installation tasks Post installation tasks Sign the Symantec Mail Security for Domino databases Before you open the databases for the first time you can sign the Symantec Mail Security for Domino databases with a trusted Notes ID file See Signing Symantec Mail Security for Domino databases on page 42 Set access control The access control settings establish who can access the Symantec Mail Security for Domino databases See Setting access control for Symantec Mail Security for Domino databases on page 43 Access the Symantec Mail Security for Domino databases Symantec Mail Security for Domino can be accessed from the Lotus Notes client or a Web browser client See Accessing Symantec Mail Security for Domino on page 44 Grant rights to run unrestricted agents
4. On the Action bar click Save Symantec Mail Security for Domino automatically deletes the custom word category when all of the words or phrases within the category are deleted Vendor supplied word categories cannot be deleted 144 Filtering unwanted content Filtering content with word categories Creating a content filtering rule that uses word categories You create a content filtering rule that works with scored content by using the Content Score attribute to define the rule Before you define a content score rule ensure that you understand dictionary based content filtering and how Symantec Mail Security for Domino evaluates messages against the threshold values and categories that you specify in a content score rule See Filtering content with word categories on page 136 To create a content filtering rule that uses word categories 1 2 3 In the Group document on the Content Filtering tab click the Rules tab On the Action bar click New Rule In the Content Filtering Rule document on the Basics tab set the basic options See Setting the basic options for a content filtering rule on page 119 On the Rule tab in the Attribute drop down list click Content Score Content Filtering Rule Lotus Notes x File Edt View Create Actions Text Help E Workspace G Symantec Mail Security for X iy Settings Document for Unassign di Content Fitering Rule gt x
5. Symantec AntiVirus Filtering for Domino 3 1 had separate backup options for repairing and deleting attachments Symantec Mail Security for Domino combines these options If both options in Symantec AntiVirus Filtering for Domino 3 1 are the same that is both are Yes or both are No when you upgrade to Symantec Mail Security for Domino that setting is the default setting If both options in Symantec AntiVirus Filtering for Domino 3 1 are different that is one is No and the other is Yes the default setting in Symantec Mail Security for Domino is Yes See Creating backup documents on page 86 If you enabled any of the agents ina previous version you must enable them again after you upgrade to Symantec Mail Security for Domino For a user to enable disable or modify a purge agent the administrator must grant rights to run unrestricted agents in the Server Document that belongs to the server within the Domino Directory names nsf See Enabling the Log purge agent on page 202 See Purging the Quarantine on page 229 See Enabling the Definitions purge agent on page 192 See Granting rights to run unrestricted agents on page 47 Upgrading the Installing Symantec Mail Security for Domino Upgrading Symantec Mail Security for Domino Table 2 1 Database upgrade considerations If you enabled the scheduled reports For a user to enable disable or modify the agent in a previous
6. Symantec Mail Security for Domino adds explanatory text to the attachment icon Establishing antivirus protection 109 Establishing antivirus scanning policies Quarantine the Holds the infected document in the Quarantine database for document administrator review You must have the appropriate Role assignments to view quarantined documents See Managing quarantined documents on page 214 See Assigning Quarantine roles on page 216 Repair the infected Automatically deletes the virus and repairs any damage attachment This option is enabled by default If Symantec Mail Security for Domino cannot repair the document the selected If unable to repair option applies If you select Repair the infected attachment under If unable to repair select one of the following options for disposing of unrepairable infected documents m Log only m Delete the infected attachment m Quarantine the document This option is enabled by default To eliminate viruses from ID signed documents under Repair signed documents click Yes This option is enabled by default To dispose of an encrypted container file that cannot be scanned under When messages are unable to be scanned Due to encrypted containers select one of the following m Log only This option is enabled by default m Delete the attachment Quarantine the document To dispose of the scan error file under Due to scan errors select one of the following m Log onl
7. This option gives a user the rights to enable disable or modify unrestricted agents See Granting rights to run unrestricted agents on page 47 Modify the number of processing threads Symantec Mail Security for Domino automatically configures the optimum number of scanning threads but you can modify this number if necessary See Modifying the number of processing threads on page 48 Activate licenses You must purchase and activate a content license and product license to receive updated virus definition files and to operate any of the Symantec Mail Security for Domino scanning functions You must also purchase and activate a Symantec Premium AntiSpam license to enable the premium antispam service See About licensing on page 61 Maximize product performance Configure Symantec Mail Security for Domino to maximize performance See Optimizing Symantec Mail Security for Domino performance on page 49 Enable the premium antispam service if applicable If you disabled the premium antispam service which is required to install the product over a previous version you must re enable it See Enabling and disabling the premium antispam service on page 159 42 Installing Symantec Mail Security for Domino Post installation tasks Signing Symantec Mail Security for Domino databases The first time that you start the Lotus Domino server after installation Symant
8. HTML This option writes the query to an HTML file 3 Under Output Destination select any of the following Log Report This option writes the query to the Symantec Mail Security for Domino Log database regardless of the Output Format that you choose This option is enabled by default Write Report to File This option writes the query to a file which is saved to the location that you select Click the button next to the file name box to select the file The format of the file is determined by the Output Format This option is enabled by default Send Report InEmail Sends the query through email to the person that you select To Click the drop down list to open the Lotus Notes Select Addresses dialog box 4 Onthe Action bar click Save 5 To return to the Queries view on the Action bar click Close Working with queries You can create manual queries to run on demand or you can schedule queries to run at the times that you specify For easier identification in the Queries view you can specify in the description that the query is scheduled or manual When you create a scheduled query and enable it a check mark appears next to it in the Queries view Before the query can run you must also enable the schedule reports agent which enables all of the scheduled queries to run See Enabling the scheduled reports agent on page 211 210 Using the Symantec Mail Security for Domino Log Customizing queries Manual q
9. Open Internet Explorer 6 0 SP1 or later In the address field of the browser type the IP address of the Domino server on which Symantec Mail Security for Domino is installed followed by the path name of the Symantec Mail Security for Domino database that you want to access For example http 172 16 35 15 SAV savlog nsf Type your server login user name and password Z Symantec Mail Security for Domino Log Microsoft Internet Explorer ff x File Edit View Favorites Tools Help Back gt OA A Gsearch ayravortes media A D 3 inks gt Address http 172 16 35 1 5 S4Wisaviog nst Hike 93 symantec 3 2 sre Tras Ficus On Symantec Mail Security X Move to Tach F Emoty Trash TY Close D Help for Domino Date Type message w docs nfo 01716 2004 04 36 PM Server Warning SMSDOM Your content license has EXPIRED the grace period ends in 11 day s Log 01 16 2004 04 36 PM Server Warning SMSDOM Your product license has EXPIRED the grace period ends in 11 day s 01 16 2004 09 55 AM Warning SMSDOM detected the content fitering rule violation Contidental information in database a docs document NTOOOO09B6 author nates adminiinfo component A backup copy of the document was created Server Messages e Product Information 01 16 2004 03 00 AM Information SMSDOM LiveUpdate verified you already have the latest virus definitions 01 15 2004 05 28 PM Warning SM
10. See About licensing on page 61 Symantec Mail Security for Domino can perform the following types of scans m Auto protect Detects viruses in real time as email messages and documents are routed through the Lotus Domino server See About auto protect scanning on page 168 m Scan now Lets you perform a scan on demand See About scan now scanning on page 170 m Scheduled scan Lets you configure Symantec Mail Security for Domino to scan the Domino server on a regular schedule See About scheduled scanning on page 174 About auto protect scanning Auto protect provides continuous protection against viruses spam and content filtering rule violations When you enable auto protect scanning Symantec Mail Security for Domino scans email messages as they pass through the Domino server and scans documents as they are written Infected documents spam messages and content filtering rule violations are detected on a real time basis Scanning for viruses spam and content filtering rule violations 169 About auto protect scanning If you turn off the auto protect scanning feature viruses spam and content filtering rule violations can only be detected by performing a scheduled scan or a scan now scan The auto protect feature for email routing and document writes is enabled by default to provide you with the most secure settings upon installation Warning Turning off the auto protect feature leaves your server
11. To configure schedule settings for scheduled scans 1 In the Scheduled Scan document on the Schedule tab under Days of the week to run check the days of the week that you want the scheduled scan to run All of the days are selected by default Under Times and or time ranges type a single time for the scan to start or time ranges for the scan to start and stop The default settings are 4 00 A M 6 00 A M 3 4 Scanning for viruses spam and content filtering rule violations 177 About scheduled scanning To immediately perform a scan after virus definition files are updated check Also run this scan after a successful LiveUpdate On the Action bar click Save To configure what to scan settings for scheduled scans 1 In the Scheduled Scan document on the What to scan tab under Databases select one of the following All databases in the default directory Scans every database in the Domino Data directory default location for each server in the server group This option is enabled by default The following databases and directories Scans only the databases and directories that you specify Type the databases and directories to scan Separate multiple entries with semicolons To scan subdirectories check Include subdirectories Enabling this option scans the descending subdirectories of the default data directory or the directories that you specified This option is enabled by default To exclude
12. 4 Press F9 to refresh the view 5 Inthe confirmation dialog box click Yes Managing backup documents You can configure Symantec Mail Security for Domino to make a backup copy of infected documents before it attempts to repair or delete them See Creating backup documents on page 86 You can manage backup documents in one of the following views All Backup Documents All backup documents By Recipient Backup email messages or documents sorted by recipient By SMTPOriginator Backup email messages or documents that were received over the Internet with violations sorted by email origin Virus Infections Backup email messages or documents with virus infections Content Filtering Backup email messages or documents with content filtering Violations rule violations You can manage backup documents by viewing the Backup Document saving attachments and deleting documents You must have at least the CFViewer role and the VirusViewer role to see backup documents To view a Backup Document 1 Inthe Quarantine in the left pane click Backup Documents 2 Under Backup Documents select one of the following views All Backup Documents By Recipient By SMTPOriginator Virus Infections Content Filtering Violations 3 Inthe right pane double click a document Managing the Quarantine 229 Purging the Quarantine To save attachments In the Backup Document click Save Attachments You are prompted to save each attachment se
13. Click Finish See After installing the foldering agent on Lotus Notes 5 0 1x on page 234 Configure Symantec Mail Security for Domino to deliver spam email to the spam folder of the recipient See Disposing of spam messages using premium antispam on page 163 After installing the foldering agent on Lotus Notes 5 0 1x If you want to run the foldering agent on Lotus Notes 5 0 11 5 0 12 or 5 0 13 you must add the following variable to the Notes ini file on each server in your environment Amgr_DisableMailLookup 1 You should then restart each server Note The Notes ini file is usually found in the server s root Notes folder Automatically routing messages to a spam folder 235 Setting up the foldering agent Distributing Help files to users The foldering agent lets users submit missed spam and false positives to their administrators and to the Symantec Brightmail Logistics and Operations Center The foldering agent installer includes a Microsoft Word file BMIEndUser doc that details the submission process You can distribute this information to users in one of the following ways m Send all users an email message that includes the document as an attachment m Add the information from the BMIEndUser doc to the Help Using document of the mail template so that users have it available at all times For more information see your Lotus Notes documentation Uninstalling the foldering agent You uninsta
14. Environment Agent you must install the Java win exe JRE Runtime Environment JRE version 1 3 1_02 on the server on which you want to install the SESA Agent Adobe Acrobat This is the software that makes DOCS ar60enu exe Reader 6 0 it possible to read electronic documentation in Portable Document Format PDF Symantec Mail This is a PDF version of the DOCS SMSDOM SMSDOM_ Security for Implementation Guide which WinSvr pdf Domino provides information on Implementation installing and configuring this Guide product Introducing Symantec Mail Security for Domino 19 How Symantec Mail Security for Domino works Table 1 2 Product components Symantec Mail This text file contains ReadMe txt Security for compatibility information and Domino ReadMe known issues about Symantec file Mail Security for Domino How Symantec Mail Security for Domino works In a typical configuration Symantec Mail Security for Domino scans documents that are written to the Lotus Domino server and scans email messages as they pass through the server Symantec Mail Security for Domino scans first for viruses then for spam detection and then for content filtering rules Symantec Mail Security for Domino logs violations that are detected during the scan To reserve system resources you can configure Symantec Mail Security for Domino to stop the scanning process after the first content filtering rule violation is detected See Set
15. Symantec Mail Security for Domino Implementation Guide 9 symantec Symantec Mail Security for Domino Implementation Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 4 1 PN 10332110 Copyright Notice Copyright 2004 Symantec Corporation All rights reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec and the Symantec logo are U S registered trademarks of Symantec Corporation Bloodhound LiveUpdate Probe Network Symantec AntiVirus Symantec Brightmail Logistics and Operations Center BLOC Symantec Enterprise Security Architecture SESA Symantec Mail Security and Symantec Security Response are trademarks of Symant
16. check Exclude specified databases and directories from scan You must first select these databases and directories on the Configuration gt Inclusions Exclusions tab See Specifying what to scan on page 84 This option is enabled by default Under Attachments select one of the following m Scan all attachments regardless of extension Scans all attachments This option provides the greatest protection against virus attacks and is enabled by default m Scan attachments with specified file extensions Scans only those attachments with file name extensions that are listed in the Specified file extensions option on the Configuration gt Inclusions Exclusions tab To scan for content filtering rule violations under Content Filtering check Scan for Content Filtering rule violations Scanning for content filtering violations is not safe for most databases Only apply content filtering rules to databases that need to be scanned for a specific type of content filtering rule violation To scan native MIME message bodies under Scan Native MIME message bodies click On To limit the scan to documents that are modified after the date that you select under Incremental Scan check Scan only documents modified since Type the date and time for the incremental scan Symantec Mail Security for Domino uses the current date format that is set on the system regardless of what is typed On the Action bar click Save Scanning for vir
17. create a folder for the SESA Agent files for example C Agent Insert the SESA CD1 SESA Manager CD into the CD ROM drive 6 Integrating Symantec Mail Security for Domino with SESA 247 Configuring logging to SESA Copy the files from the Agent folder on the CD and paste them in the newly created folder on the Symantec Mail Security for Domino computer In a text editor open the Agent settings file for example C Agent Agent settings Change the value of the mserverip setting to the IP address of the SESA Manager to which Symantec Mail Security for Domino forwards events Save and close the Agent settings file To install the SESA Agent by command line 1 On the computer on which Symantec Mail Security for Domino is installed at the command prompt change to the folder in which the SESA Agent files reside for example C Agent At the command prompt type the following java jar agentinst jar a3008 3008 is a unique product ID to install the Agent for Symantec Mail Security for Domino To remove the SESA Agent you must use the same product ID parameter for Symantec Mail Security for Domino 3008 Optionally you can append any of the following parameters debug Writes logging information to the screen log Turns off the installation log and instructs the SESA Agent to write logging information to the Agntinst log file in the local Temp directory To start the SESA AgentStart Service 1 uo F amp F U
18. For example you might have documentation or reference databases that are not at risk because they cannot be modified by users Symantec Mail Security for Domino databases sav nsf savlog nsf savquar nsf savhelp nsf and savdefs nsf are automatically excluded from scans By default Symantec Mail Security for Domino scans all document attachments regardless of extension This is the most secure setting but imposes the heaviest demand on resources You can limit which types of file attachments are scanned by using an inclusion list You specify the file name extensions that you want to scan in the inclusion list Only the file types that are listed in the inclusion list are scanned which can Setting global scanning options 85 Configuring global scanning options optimize performance However this is the least secure configuration because there is an unlimited number of possible file name extensions that are not scanned If you configure Symantec Mail Security for Domino to scan attachments using an inclusion list container files and the files within the container are scanned only if their file name extensions are listed in the inclusion list Note To enhance protection during virus outbreaks you should scan all files To exclude specific databases and directories from scanning 1 2 4 In the Settings view double click a server group In the Group document on the Configuration tab on the Inclusions Exclusions t
19. If the Software You have licensed is Symantec Mail Security for a corresponding third party product or platform You may only use that Software for the corresponding product or platform You may only use the Software for the number of users set forth in the License Module B If the Software You have licensed is Symantec Premium AntiSpam the following terms and conditions apply You may use the Software in the quantity licensed to You by Symantec under a License Module until the end date indicated on the License Module the End Date solely on computing devices owned by you to filter incoming email sent to Your End Users on Your Email Service You must have a license for each End User for whom you use the Software to filter email End User means an employee contractor or other agent authorized by You as a user of an email mailbox account or an email address hosted by Your Email Service Email Service means Your email services provided to End Users for the purposes of conducting Your internal business and which are enabled via Your mail transfer agent You may copy the Software onto Your computing devices as necessary to exercise the rights granted in Section B 1 above and You may not use the Software after the End Date C If the Software You have licensed is Symantec Premium AntiSpam the following additional terms apply to Jikes a third party technology associated with the Software Licensee is entitled to a
20. Managing multiple servers on page 74 You can also configure Symantec Mail Security for Domino to dispose of documents that contain violations When Symantec Mail Security for Domino deletes an attachment it adds explanatory text to the attachment icon By default it saves the deleted attachment as a backup document in the Quarantine When scheduled scanning is enabled if Symantec Mail Security for Domino detects a virus inside a container file it deletes the container file and everything in it When a container file is comprised of both infected and uninfected files the entire container file and all the files inside it might be deleted If you choose to quarantine infected documents you must open those documents in the Quarantine to process the infected documents You must have the appropriate Role assignments to view quarantined documents See About releasing documents from the Quarantine on page 219 See Assigning Quarantine roles on page 216 Configuring scheduled scans You can create new scheduled scans or modify existing ones When you no longer need a scheduled scan you can delete it from the scheduled scan list After you create a scheduled scan you must configure the following scan settings m Basics Provides a description of the scan the option to enable the scan and a list of servers that are included in the scan m Schedule Contains the scheduled date and time for the scheduled scan 176 Sc
21. N On the computer on which you installed the SESA Agent on the Windows taskbar click Start gt Settings gt Control Panel In the Control Panel window double click Administrative Tools In the Administrative Tools window double click Services In the Services dialog box right click SESA AgentStart Service Click Start 248 Integrating Symantec Mail Security for Domino with SESA Uninstalling SESA Configuring Symantec Mail Security for Domino to log events to SESA After you have installed the local SESA Agent to handle communications between Symantec Mail Security for Domino and SESA you must configure Symantec Mail Security for Domino to communicate with the Agent by specifying the IP address and port number on which the Agent listens You must also ensure that logging to SESA is activated These settings are located on the Symantec Mail Security for Domino Settings database To configure Symantec Mail Security for Domino to log events to SESA 1 Inthe Settings view double click a server group 2 Onthe Configuration tab on the Logging tab under Where to Log check Enable SESA logging 3 Inthe SESA agent IP address Port Number box type the IP address and port on which the local SESA Agent listens The default IP setting is 127 0 0 1 the loopback interface which restricts connections to the same computer The port number that you type here must match the port number on which the local SESA Agent listens The defaul
22. On the Lotus Domino server on the Windows taskbar click Start gt Programs gt Symantec Mail Security for Domino gt LiveUpdate In the LiveUpdate dialog box click Configure On the ISP tab click Customized settings for LiveUpdate Under Use this Dial up Networking connection do one of the following m Inthe drop down list select the appropriate connection m If the connection that you want to use is not found in the drop down list click Add and then follow the Location Information Wizard instructions to add a connection Type your ISP user name and password Click OK Using LiveUpdate with a firewall You can use LiveUpdate with a firewall regardless of whether the firewall supports user accounts You can also use LiveUpdate when your organization uses an internal LiveUpdate server To use LiveUpdate with a firewall that supports user accounts Configure a firewall rule to permit the LiveUpdate connection for the user account of the computer that runs LiveUpdate If your firewall has validation rules that are independent of user accounts LiveUpdate does not work directly You must install a LiveUpdate server between the firewall and the border router sometimes referred to as the demilitarized zone or DMZ Configure your clients to connect with the LiveUpdate server that you installed Configure the LiveUpdate server that you installed to connect exclusively with the Symantec LiveUpdate server Configuring LiveUpdat
23. You can access the Quarantine database through the Lotus Notes client or through a Web client See Accessing Symantec Mail Security for Domino on page 44 Managing quarantined documents You can access information about quarantined documents through Quarantine views Views categorize the quarantined documents to make it easier to view and manage the Quarantine See About Quarantined Documents views on page 215 You must be assigned the appropriate roles to access information and to perform specific functions within the Quarantine For example to release a content filtering rule violation document from the Quarantine you must have the CFReleaser role You assign user roles to the Symantec Mail Security for Domino Quarantine by using the Access Control List See Assigning Quarantine roles on page 216 With the appropriate Quarantine role assignments you can perform specific tasks within the Quarantine such as releasing documents from the Quarantine viewing the content that triggered a content filtering rule violation or deleting an infected document attachment See Actions to manage quarantined documents on page 218 Managing the Quarantine 215 Managing quarantined documents You can release documents that are held in the Quarantine if you have the appropriate Quarantine roles For virus infected documents you must first delete the infected attachment before releasing the document Documents held in th
24. automatically on a regular schedule You can run LiveUpdate on demand from the Lotus Notes client or from the Domino server console When you run LiveUpdate on demand Symantec Mail Security for Domino uses the connection and download settings that you configured in the Settings database You can also configure other LiveUpdate options such as whether to save virus definitions in the Definitions database how often to reattempt connections with LiveUpdate if a connection fails and whom to notify when the license is about to expire or when new definitions arrive During a virus outbreak you might want to perform a LiveUpdate session immediately to receive the most current virus definitions 186 Configuring LiveUpdate Updating virus protection Scheduling LiveUpdate You can customize LiveUpdate by configuring the following options Basics Enable LiveUpdate indicate whether to save virus definition file to the Definitions database indicate on which servers the virus definitions apply and select the day and time to run LiveUpdate sessions Connection Specify how often to attempt to reconnect if the connection with LiveUpdate fails Notifications Specify whom to notify for LiveUpdate related events To set LiveUpdate basic options 1 2 In the Settings view double click a server group In the Group document on the LiveUpdate tab on the Basics tab check Enable LiveUpdate This option is enabled by default To replica
25. m What you can do with Symantec Mail Security for Domino m Where to get more information about Symantec Mail Security for Domino About Symantec Mail Security for Domino Symantec Mail Security for Domino is a complete customizable and scalable antivirus antispam and content filtering solution Symantec Mail Security for Domino scans Lotus Notes database document writes and email messages that pass through the Lotus Domino server It protects your Lotus Domino server from viruses and destructive programs filters unwanted content and identifies unsolicited email messages You can manage one or more Domino servers with Symantec Mail Security for Domino Symantec Mail Security for Domino lets you specify the actions to take and notifications and alerts to issue when a threat or violation is detected The criteria that are used to identify threats and violations are customizable Symantec Mail Security for Domino contains a heuristic antispam engine that identifies spam messages To further enhance spam detection you can subscribe to the Symantec Premium AntiSpam service The premium antispam service provides continual real time updates to the Symantec Premium AntiSpam 16 Introducing Symantec Mail Security for Domino What s new in Symantec Mail Security for Domino filters The heuristic antispam engine and the premium antispam service use a shared white list to reduce the incidents of false positives The content filtering
26. Alternatively you may go to www symantec com techsupp ent enterprise html select the product that you wish to register and from the Product Home Page select the Licensing and Registration link Contacting Technical Support Customers with a current support agreement may contact the Technical Support group via phone or online at www symantec com techsupp Customers with Platinum support agreements may contact Platinum Technical Support via the Platinum Web site at www secure symantec com platinum When contacting the Technical Support group please have the following Customer Service Product release level Hardware information Available memory disk space NIC information Operating system Version and patch level Network topology Router gateway and IP address information Problem description m Error messages log files m Troubleshooting performed prior to contacting Symantec m Recent software configuration changes and or network changes To contact Enterprise Customer Service online go to www symantec com select the appropriate Global Site for your country then choose Service and Support Customer Service is available to assist with the following types of issues Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information features language availability local dealers Latest information on product updates and upgrades Information
27. Close and try again After you close the Server Status document you can check the server status again License installation status errors At the end of the license installation process you receive a License Installation Status document which lets you verify that your license is properly installed See About license activation on page 62 Table 2 3 lists the error messages that you might receive if an error occurs during license installation Table 2 3 License installation status errors Error Cannot open Occurs when the Settings database cannot be opened This error SMSDOM Settings might occur because Symantec Mail Security for Domino is not database License installed or because the Domino server is not running installation failed Error Could not Occurs when the user does not have privileges to create and read issue license install documents in the Settings database for that server command License installation failed 54 Installing Symantec Mail Security for Domino Troubleshooting status errors Table 2 3 License installation status errors Error Occurs when Symantec Mail Security for Domino confirms that communicating with the connection with NNTASK on the server has failed NNTASK Please retry license installation for this server When you receive this message one of the following events might have occurred m NNTASK might be under a heavy load and unable to immediately respond to th
28. ID of the document UNID NoteID NOTEID of the document Author Most recent author of the document Created Creation time and date of the document Setting global scanning options 91 Configuring global scanning options Table 5 1 Email message alert tokens Modified Time and date of last modification to the document Accessed Time and date that the document was last accessed InfectedAttachment Name of the first infected attachment Virus Name of the first virus found lt fieldname gt Value of the lt fieldname gt in the document When a document does not contain a specified field leave the token blank lt servername gt Name of the Lotus Domino server lt font style gt Value of the font style The following values are available Normal bold italic underlined strikeout superscripted subscripted effect shadowed emboss and extruded For example bold lt font color gt Value of the font color The following values are available Black white red green blue magenta yellow cyan dkred dkgreen dkblue dkmagenta dkyellow dkcyan gray and Itgray For example magenta lt font face gt Value of the font face The following values are available Times helvetica and courier For example times lt font size gt Value of the font size in whole numbers For example 24 Configu
29. In the Quarantined Document on the Action bar click Release In the Confirm release of quarantined documents dialog box click Yes In the confirmation dialog box click Yes Released documents remain in the Quarantine until Symantec Mail Security for Domino purges them or you delete them To release a document from the Quarantine without viewing it 1 4 In the Quarantine view in the left pane under Quarantined Documents click Virus Infections Symantec Mail Security for Domino Quarantine Lotus Notes E lej x File Edt View Create Actions Help Ey 3 symantec f Open Bpoelete PY close gfSetPurge Options DHelp Q Release from Quarantine Symantec Mail Security Date Restored Database Author Violation Recipients for Domino docs info B 01 15 2004 12 22 PM no c docs notes admin info Another World 707 a docs info dev MFA TATE DOCS Maio notes adminna Another Wold 707 oed al 01 15 2004 12 18 PM no DOCS Mailbox notes admin info Movie Pit Worm d docs info dev c Quarantine 01 15 20041218PM_ no a docs notes admininfo Movie Pit Wom d docs info dev c Sl 01 15 2004 12 17 PM no DOCS Mailbox notes admin info Wg5Hom 1862 b docs info dev 01 15 2004 12 17 PM no a docs notes admin info W95 Hom 1862 b docs info dev E Backup Documents Quarantined Documents EAI Quarantined Documents E By Recipient By SMTPOriginator E E Content Filtering Violations a In
30. Log database m Export incidents to Microsoft Excel m Open links in the Server Messages or Incidents views m Open Virus Spam Detection or Content Filtering statistics in the Statistics view m Enable the purge agent m Enable the scheduled reports agent See About logging on page 195 Quarantine database m Release infected documents or content filtering rule violation documents from the Quarantine m View the Quarantined Content Filtering Violation report m Enable the purge agent See About the Quarantine on page 213 Definitions database m Set active definitions m Enable the purge agent See Managing the Definitions database on page 190 Help database Context sensitive Help for group options is unavailable through a Web browser To access Symantec Mail Security for Domino databases over the Internet you must load HTTP on the Domino server You can load HTTP at the command prompt or by modifying the Notes ini file To load HTTP at the command prompt Inthe Domino server console at the command prompt type the following LOAD HTTP 46 Installing Symantec Mail Security for Domino Post installation tasks To load HTTP by modifying the Notes ini file 1 2 3 4 Stop the Domino server In the Notes ini file add HTTP to the entries in the ServerTasks line Save and close the file Start the Domino server To access Symantec Mail Security for Domino remotely from a Web browser 1 2
31. Notes document writes and incoming email messages The rules provide a front end defense against unwanted content for a server group These rules expand the control that administrators have to block objectionable email messages and other documents that are created in Lotus Notes databases You can set up edit or delete as many content filtering rules as you need Each rule specifies the category to search subject line sender or file size for example and defines the condition that triggers a content filtering rule violation You can enable or disable the content filtering process or individual rules See Creating a content filtering rule on page 118 You can create match lists and custom word categories and then use them in content filtering rules Match lists let you create a list of words and phrases that are tailored to your company or industry You can then create a content filtering rule to evaluate content for words in your match list See Using a match list on page 133 Symantec Mail Security for Domino comes with a dictionary of commonly filtered words and phrases which is organized into categories You can use these word categories in content filtering rules or you can create your own custom word category Filtering unwanted content 115 Working with content filtering rules A custom word category is a user customized repository of inappropriate words and phrases Each word and phrase is assigned a score whi
32. Scan type Real Time Writes Definitions date 01 14 2004 Scan actions Repair Quarantine m i A SO 4 Notes Admin Je 226 Managing the Quarantine Managing quarantined documents To create a comment in the Quarantined Document Inthe Quarantined Document in the Comments field type your comments To modify attachments Inthe Quarantined Document on the Action bar select one of the following m Save Attachments For each attachment you are prompted to save the file to a location that you select m Add Attachment You are prompted to type the path of the file that you want to add After adding the attachment press F9 to refresh the document m Delete Attachments For each attachment you are prompted to confirm the action before it is deleted After deleting the attachment press F9 to refresh the document To release a document from the Quarantine after viewing it 1 Inthe Quarantined Document on the Action bar click Unscanned Release 2 Inthe confirmation dialog box click Yes 3 When you are prompted to save your changes click Yes Released documents remain in the Quarantine until Symantec Mail Security for Domino purges them or you delete them Managing the Quarantine 227 Managing quarantined documents To release a document from the Quarantine without viewing it 1 In the Quarantine view in the left pane under Quarantined Documents click Content Filtering Violations In the right pane se
33. USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether or not You accept the Software 5 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 United States of America 6 Export Regulatio
34. You can customize the replacement text message To customize the native MIME message 1 Inthe Settings view double click a server group 2 Inthe Group document on the Configuration tab on the Native MIME tab under Replace deleted MIME message bodies with the following text type your customized message 3 Onthe Action bar click Save Creating backup documents When you configure Symantec Mail Security for Domino to repair or delete infected attachments you have the option to save backup copies of the infected documents to the Quarantine to protect data In the Quarantine click Backup documents to view the list and delete or restore backups You must have the appropriate Role assignments to view quarantined documents See Managing backup documents on page 228 See Assigning Quarantine roles on page 216 To create backup documents 1 Inthe Settings view double click a server group 2 Inthe Group document on the Configuration tab on the Backup tab under Back up documents before repairing or deleting check Yes See Upgrading Symantec Mail Security for Domino on page 35 3 Onthe Action bar click Save Configuring disclaimer options Some organizations are required to post disclaimers that indicate that an email message has been scanned The text that you specify for the disclaimer displays in the header or footer of an email message When this option is enabled Symantec Mail Security for Domino inser
35. about a Quarantine database quarantined or backup document and you can release a document savquar nsf to its destination Infected documents are only released when the infected attachment is removed Documents that are quarantined are stored in the Quarantine until you delete them or until they are purged The icon for this database is identified as SMSDOM Quarantine 4 1 on the Lotus Notes client Symantec Mail The Help database contains information about the product and Security for Domino the online Help for Symantec Mail Security for Domino Help database The icon for this database is identified as SMSDOM Help 4 1 on savhelp nsf the Lotus Notes client Symantec Mail Security for Domino Definitions database savdefs nsf The Definitions database contains updated virus definitions Create this database only if you plan to replicate virus definitions across multiple Domino servers See To create a replica Definitions database on page 78 The icon for this database is identified as SMSDOM Definitions 4 1 on the Lotus Notes client About zero maintenance management Symantec Mail Security for Domino is self monitoring which means that it has a heartbeat function that monitors scan threads to ensure that they are working When problems occur Symantec Mail Security for Domino posts the events to the Symantec Mail Security for Domino Log 22 Introducing Symantec Mail Security for Domino How Symantec Mai
36. access as the CFViewer plus the rights to release quarantined documents that contain content filtering rule violations VirusViewer Lets the user see backup and quarantined documents that contain the infected or scan error violations and lets the user add save or delete attachments VirusReleaser Gives the user the same access as the VirusViewer plus the rights to release quarantined documents that contain virus infections provided the infected attachment is deleted from the document and scan error violations Only users who have the appropriate role assignments can view manage or release quarantined documents You must manually add the appropriate users or groups to the Access Control List of the Quarantine database and assign them the appropriate Quarantine roles You should assign all Quarantine roles to the LocalDomainServers group and the current server or add them to the groups that you are using Otherwise the database does not replicate properly To assign Quarantine roles 1 Logon to the account that you plan to use to administer Symantec Mail Security for Domino 2 Inthe Lotus Notes workspace right click the Quarantine database and then click Database gt Access Control 3 Inthe Access Control List dialog box ensure that the appropriate users or groups to manage the Quarantine are added to the Access Control List as Managers with Delete Documents rights 218 Managing the Quarantine Managing quaranti
37. an item for deletion click the column again On the Action bar click Delete A black X appears to the left of the item which indicates that it is selected for deletion To unselect an item click it and then on the Action bar click Delete Press F9 to refresh the view In the confirmation dialog box click Yes Using the Symantec Mail Security for Domino Log 211 Customizing queries Enabling the scheduled reports agent You must enable the scheduled reports agent to run scheduled queries This agent runs all of the scheduled queries that are enabled signified by a check mark under the Enabled column in the Queries view once a day Query results are posted in the Completed Reports view You must individually enable each scheduled query that you want to run See Working with queries on page 209 Manual queries do not need to be individually enabled or disabled The first time that you enable the scheduled reports agent Symantec Mail Security for Domino prompts you for the server on which to run the agent Symantec Mail Security for Domino replicates the scheduled reports agent To enable the scheduled reports agent you must have rights to run unrestricted agents in the Server Document for the Domino Directory Public Address Book that belongs to the server If you do not have the appropriate rights you will receive an error message when you attempt to enable the scheduled reports agent See Granting rights to r
38. attachments m Keep virus protection definitions up to date m Analyze data m Send notifications when a threat or violation is detected m Manage single and multiple Lotus Domino servers Protect against computer viruses Symantec engineers track reported outbreaks of computer viruses to identify new viruses After a virus is identified information about the virus a virus signature is stored in a virus definition file This file contains the necessary information to detect and eliminate the virus When Symantec Mail Security for Domino scans for viruses it searches for these virus signatures Symantec Mail Security for Domino also uses Symantec Bloodhound heuristics technology to scan for viruses for which no known definitions exist Bloodhound heuristics technology scans for unusual behaviors such as self replication to target potentially infected documents Symantec Mail Security for Domino scans document writes and email messages that are sent to mailboxes on Lotus Domino servers including files in 24 Introducing Symantec Mail Security for Domino What you can do with Symantec Mail Security for Domino compressed and encoded formats such as Zip It also decomposes and scans file attachments for viruses You can configure Symantec Mail Security for Domino to scan the Domino server on a regular schedule or you can manually start a scan The auto protect feature detects viruses in real time as email messages are routed through t
39. between the explicit ones on either side of the hyphen The range does not refer to the native character set For example in the POSIX locale a z means all lowercase letters even when they do not agree with the binary machine ordering However because many other locales do not collate in this manner avoid ranges in strictly conforming POSIX 2 applications A collating sequence might explicitly be an endpoint of a range For example ch 11 is valid however equivalence or character classes might not be valid For example a z is illegal If the first character after any potential circumflex is a hyphen or a closing bracket then that character matches only a literal dash or closing bracket Table 7 2 Filtering unwanted content 125 Working with content filtering rules Metacharacters for regular expressions char n A single character char followed by a number n in braces char n Matches the number of repetitions of the character For example X 3 matches XXX char min A single character char followed by a number min and a char min comma in braces Matches the minimum number of repetitions of the character For example X 3 matches at least three repetitions of X char min max char min max A single character char followed by a pair of numbers in braces Matches the minimum number of repetitions of the character but no more than the maximum number of
40. blank Use the following format ou Europe ou Locations dc SES o symc_ses The domain s dc portion of the path should correspond to the domain that is managed by the selected SESA Management Server In the Agent Start up Mode panel select one of the following m Start SESA Agent Automatically The SESA Agent starts automatically whenever the computer is restarted m Start SESA Agent Manually You must manually restart the SESA Agent each time that the computer is restarted Check Start the SESA Agent at installation completion to let the SESA Agent start immediately after the installation finishes and then click Next to continue If you leave the box unchecked you must manually start the SESA Agent after the installation is complete In the Pre Installation Summary panel review the information that you configured in the SESA Agent Installer wizard When you are finished on the Install complete panel click Done When the installation is complete the Agent is installed and is listed as SESA AgentStart Service in the Services Control Panel Installing the SESA Agent manually by command line You can install the SESA Agent by command line To manually install the SESA Agent you do the following Prepare to install the SESA Agent Install the SESA Agent by command line Start the SESA AgentStart Service To prepare to install the SESA Agent 1 2 On the computer on which Symantec Mail Security for Domino is installed
41. categories the view is empty On the Action bar click New Word in Category In the Content Filtering Word document in the Category box do one of the following m Inthe drop down list select a vendor supplied category m Type acustom word category In the Word field type a custom word or phrase for the category In the Base Score field type a base score See Calculating base and bonus scores on page 139 Filtering unwanted content 143 Filtering content with word categories Under Servers select one of the following m All servers in this group Applies the word to all servers in the server group This option is enabled by default m The following servers Applies the word to specific servers Select the servers from the drop down list Separate multiple entries with commas On the Action bar click Save To edit a custom word phrase or word category name 1 In the Group document on the Content Filtering tab click Word Categories Under Word Phrase double click the word or phrase that you want to edit In the Content Filtering Word document make your revisions On the Action bar click Save To delete a custom word or phrase 1 In the Group document on the Content Filtering tab click Word Categories Under Word Phrase double click the word or phrase that you want to delete In the Content Filtering Word document on the Action bar click Delete In the confirmation dialog box click Yes
42. client is adequately protected For example an email message is quarantined because it contains an encrypted container file It is released from the Quarantine by the administrator and sent to its destination The recipient of the email message uses a valid password to open the encrypted file If the encrypted file contains a virus the client is vulnerable to the virus infection if the client does not have adequate virus protection About multiple violation types When documents are scanned they might trigger more than one type of violation For example a document might be infected with a virus and it might contain a content filtering rule violation When a document is infected and contains one or more content filtering rule violations the document is quarantined as an infected document When you delete the infected attachment and release the document from the Quarantine the document is scanned again After it is rescanned if Symantec Mail Security for Domino is configured to quarantine content filtering rule violations the document is quarantined again as a content filtering rule violation When a document contains a scan error violation and one or more content filtering rule violations it is quarantined as an infected document However when you release the document from the Quarantine it is not rescanned Because the document is not rescanned even when Symantec Mail Security for Domino is configured to quarantine content filterin
43. comments to a Quarantine Document adding saving or deleting attachments releasing documents from the Quarantine or deleting documents from the Quarantine view See Managing quarantined infected documents on page 220 About Quarantined Documents views Most of the Quarantined Documents views show when the document was quarantined which database was affected who authored the document and which virus or content filtering rule was involved The views also show whether the document was released or restored to its original database 216 Managing the Quarantine Managing quarantined documents Table 12 1 lists the Quarantined Documents views Table 12 1 Quarantined Documents views All Quarantined All quarantined documents Documents By Recipient Email messages or documents sorted by recipient By SMTPOriginator Email messages that were received from the Internet sorted by email message origin Content Filtering Email messages or documents that contain at least one content Violations filtering rule violation Virus Infections Email messages or documents that contain at least one virus infection You can open a Quarantined Document in any view For content filtering rule violations you can also open an additional document that contains the content that triggered the violation which can help you determine whether to release the document It can also help you fine tune your content filtering rules For exa
44. enabled To disable the reputation service lists 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam gt Premium AntiSpam gt Reputation Service tab under Select the reputation service list s to use uncheck the lists that you do not want to use The Suspect List is always enabled 3 On the Action bar click Save 162 Filtering spam Identifying spam using the premium antispam service Specifying internal mail hosts To provide accurate source based filtering the premium antispam service must know which IP addresses are internal to your organization and which are external You must specify the IP address of any email server in your organization that might intercept an email message before it reaches the server on which the premium antispam service is running If you enable the premium antispam service anywhere besides the gateway you must provide information about your internal mail network Symantec Premium AntiSpam uses this information to extract the logical connection address of the mail message The logical connection address is the IP address of the SMTP server that sent the email message to your organization In non gateway environments Symantec Premium AntiSpam uses this logical connection to match these addresses with the IP connections that are specified in the white list or the safe list that is provided by the reputation service To specify the server location 1 Inthe Setti
45. errors LiveUpdate status errors When you perform an on demand LiveUpdate you can check the status of the LiveUpdate to ensure that the most current virus definitions were installed See Updating virus protection with LiveUpdate on page 185 When a LiveUpdate status cannot be determined because of an unresponsive server you receive the following error message Waiting for response from server Click Check LiveUpdate Status again When no response occurs after 5 minutes a communication error with NNTASK might have occurred See documentation for more information When you receive this message one of the following events might have occurred m NNTASK might be under a heavy load and unable to immediately respond to the user s status request m NNTASK might not be running on the server m The network might be slow m Multiple LiveUpdate sessions might have been triggered on the same server LiveUpdate might take several minutes to complete LiveUpdate takes longer when multiple sessions are running on the same server After you resolve the issue you should close the LiveUpdate Status document and run LiveUpdate again If Symantec Mail Security for Domino can confirm that the connection with NNTASK has failed you receive the following error message Error communicating with NNTASK Click Close and try again When you receive this message you should close the LiveUpdate Status document and run LiveUpdat
46. folder click OK and then click Next The installation directory must end with SMSDOM This panel does not appear if you have previously installed the premium antispam service 40 Installing Symantec Mail Security for Domino Post installation tasks 10 11 12 13 To install the premium antispam service in the Premium AntiSpam panel under Do you intend to utilize the Premium AntiSpam service click Yes and then click Next To let the setup program disable unnecessary IIS services in the Harden IIS panel click Yes and then click Next If you have multiple Lotus Domino partitions on the same server in the Select Servers dialog box select the partitioned drives on which to install Symantec Mail Security for Domino To optionally select additional partitions click Add Additional Partitions and then in the Select data directory dialog box type the partition path or browse directories to select a path and then click OK During installation when you are prompted whether to keep settings from the previous versions of the databases select the databases that you want to keep The option to keep the Definitions database settings is available only when Symantec Mail Security for Domino detects that a Definitions database exists on the server on which you are installing the product All available databases are checked by default Read through the remaining panels and then click Next until you reach the Complete Setup panel
47. is deleted Delete an infected document from the database Delete the quarantined document and all of its attachments from the Quarantine database To view a Quarantined Document 1 2 On the Lotus Notes client open the Quarantine database In the left pane under Quarantined Documents select one of the following views m All Quarantined Documents m By Recipient By SMTPOriginator C Virus Infections 222 Managing the Quarantine Managing quarantined documents 3 Inthe right pane double click a document Quarantined Document Lotus Notes lej x File Edit View Create Actions Text Help E Workspace E Symantec Mail Security for X Eq Quarantined Document x E cose Sfsave Q Release PySave Attachments Gij Add Attachment C Delete Attachments QDHelp Document details A Quarantined Document symantec i asic g Server docsfinfo a Scanned 01 15 2004 12 22 09 PM Findings The attachment world707 amg WORLD707 COM contained the virus Another World 707 and was repaired The attachment jeru amg JERU COM contained the virus Jeru 1808 and was repaired The attachment gergana amg GERGANAEXE contained the virus Gergana 182 and could NOT be repaired The attachment horn1862 amg G80U M81 EX4 contained the virus W95 Horn 1862 and could NOT be repaired The attachment hydra amg HYORACOM contained the virus Hydra 1 and was repaired The attachment frere amg FRERE EXE contained the
48. is selected for deletion To unselect the document click it and then on the Action bar click Delete Press F9 to refresh the view In the confirmation dialog box click Yes 202 Using the Symantec Mail Security for Domino Log Managing the Log Enabling the Log purge agent To prevent the Log database from growing too large Symantec Mail Security for Domino can routinely purge documents from the Log views A purge agent runs every night at 1 00 A M when enabled By default virus incidents are purged after 365 days Other Log entries are purged after 30 days If you log a large volume of items you should modify the purge agent settings to purge documents more often To enable the Log purge agent you must have rights to run unrestricted agents in the Server Document for the Domino Directory Public Address Book that belongs to the server If you do not have the appropriate rights you will receive an error message when you attempt to enable the purge agent See Granting rights to run unrestricted agents on page 47 To enable the Log purge agent 1 Open the Log database using a Notes ID that has the appropriate rights to disable or enable the Log purge agent 2 On the Action bar click Set Purge Options Purge Options Purge agent is currently DISABLED Enable Purge Agent Set Server to Execute Agent Server Messages Discard after days Incidents Discard after days Scan Reports Discard after days
49. messages bypass antispam scanning which conserves system resources The white list feature lets you specify domains that are permitted to bypass antispam scanning This reduces the incidents of false positives See Managing a white list on page 149 You can configure the product to log spam events as follows Log events to the See Enabling spam event logging on page 150 Symantec Mail Security for Domino Log Log events to the See Configuring logging options on page 88 operating system event log Log events to SESA See Integrating Symantec Mail Security for Domino with SESA on page 237 152 Filtering spam Identifying spam using the standard antispam feature Configuring standard antispam settings Symantec Mail Security for Domino performs an analysis of the entire incoming email message for key characteristics of spam It weighs its findings against key characteristics of legitimate email messages and assigns an accuracy rating for example 98 about the certainty that the message is spam The rating in conjunction with the engine sensitivity level determines whether a message is considered spam You can adjust the sensitivity of the antispam engine to maximize detections and minimize false positives The sensitivity threshold can be set from 1 low to 5 high where 1 minimizes false positives and detections and 5 maximizes detections and false positives The default sensitivity level for
50. on which the violation occurred the action Symantec Mail Security for Domino took with the document and the violation name for example virus name content filtering rule or spam score or verdict For each incident shows the date and time that the violation was detected the document author the server on which the violation occurred the action Symantec Mail Security for Domino took with the document and the violation name for example virus name content filtering rule or spam score or verdict Shows the total number of incidents For each incident shows the date and time that the violation was detected the document author the server on which the violation occurred the action Symantec Mail Security for Domino took with the document and the violation name for example virus name content filtering rule or spam score or verdict This option is enabled by default Using the Symantec Mail Security for Domino Log 209 Customizing queries 2 Under Output Format select one of the following Plain Text CSV format When the selected Output Destination is the Log Report this option writes the query to a rich text field in the Log database When the destination is a file this option writes the query to a comma delimited file csv file This format can be imported into Microsoft Excel This option is enabled by default XML This option writes the query to an XML file You can use this format with many other programs
51. outbreak detection 101 antispam filtering about 24 147 enabling spam event logging 150 licensing requirements 61 premium antispam service See also foldering agent about 148 153 157 antispam filters 157 before installing 153 configuring internal mail hosts 162 disabling 159 disposing of spam messages 163 Domino configuration requirements 155 enabling 159 expected behavior 156 installing 34 Probe Network 157 proxy server 67 reputation service 161 routing to spam folder 163 scoring 160 Symantec Brightmail Logistics and Operations Center BLOC 157 upgrading 39 usage constraints 154 standard antispam about 147 151 configuring 152 installing 32 sensitivity threshold 152 antispam filtering continued standard antispam continued upgrading 37 white list managing 149 antivirus protection See also LiveUpdate See also scans about 23 101 104 Bloodhound heuristic technology 23 102 167 Bloodhound Macro 102 configuring settings 104 container file limits 107 mass mailer cleanup 105 NAVEX technology 103 outbreak detection 25 110 Striker technology 104 updating with LiveUpdate 185 without LiveUpdate 188 application events 239 attachments excluding from scanning 84 auto protect scans 168 backup files about 213 managing 228 backup options configuring 86 base scores 139 Bloodhound heuristic technology 23 102 167 Bloodhound Macro 102 bonus scores 139 Brightmail AntiSpam 34 39 browser requirements 31 c CFConten
52. page 234 Automatically routing messages to a spam folder 233 Setting up the foldering agent Installing the foldering agent You must install the foldering agent on each Lotus Domino mail server on your network Before you install the foldering agent ensure that the server and clients meet the system requirements See System requirements on page 31 To install the foldering agent 1 N O ow F amp F U 10 11 12 On the server on which you want to install the agent insert the Symantec Mail Security for Domino CD into the CD ROM drive Copy the following database from the Symantec Mail Security for Domino CD on to your local server ADMTOOILS Folder_Agent nsf In Lotus Notes on the File menu click Database gt Open In the Open Database dialog box under Server click Local Under Database click Brightmail Domino Agent Click Open In the agent installer wizard in the Welcome document click Install Domino Agent and then click Next In the License Agreement document click I accept the terms of the license agreement and then click Next In the Preparing to Install document read the on screen instructions to ensure that you have completed all prerequisite steps and then click Next In the Selecting Options document select any of the following m Install Spam Folder Creates a spam folder in Lotus Notes for each user m Install Submissions Capability Lets users submit false positives or missed
53. query for Under Violation Type select any of the following Virus Spam Content This option queries for viruses found in Lotus Notes documents or email message attachments Available selections are populated from the cumulative total in the Incidents view After you select the Virus option in the box below Violation Type select the virus infection type that you want to query for or leave it at Any The list is populated with virus infection types that the Log has captured This option queries for email messages that are identified by the standard or premium antispam engine as spam email This option queries for violations in document contents The violation must match the conditions that are specified on the Content Filtering gt Rule tab where the specified attribute is Body All options are enabled by default To specify documents that Symantec Mail Security for Domino handled in a specific way when it detected a violation Under Action Taken select any of the following Ignored document Copied document Cleaned document Removed attachment document Quarantined document Delivered document to recipient s spam folder This option queries for only those documents for which Symantec Mail Security for Domino does not act This option queries for only those documents for which Symantec Mail Security for Domino creates a backup copy after it detects a violation This option queries for only those doc
54. resources are available to you www symantec com techsupp ent Provides access to the technical enterprise html support Knowledge Base newsgroups contact information downloads and mailing list subscriptions www symantec com licensing els help en Provides information about help html registration frequently asked questions how to respond to error messages and how to contact Symantec License Administration securityresponse symantec com Provides access to the Virus Encyclopedia which contains information about all known viruses information about virus hoaxes and access to white papers about virus threats Installing Symantec Mail Security for Domino Before you This chapter includes the following topics Before you install System requirements Installing Symantec Mail Security for Domino Upgrading Symantec Mail Security for Domino Post installation tasks About the Symantec Mail Security for Domino user interface Checking server status Troubleshooting status errors Initiating tasks from the Domino console Uninstalling Symantec Mail Security for Domino install Before you install Symantec Mail Security for Domino become familiar with where the setup program installs the Symantec Mail Security for Domino software You should also ensure that your environment meets the system requirements See System requirements on page 31 The Symantec Mail Security for Domino setup program reads the Windows reg
55. sav nsf apart from the vendor supplied database 138 Filtering unwanted content Filtering content with word categories Whether you use the vendor supplied categories of words or your own words and categories you can select which categories of words to turn on or off for scoring in a content filtering rule When Symantec Mail Security for Domino finds a word in a category that is turned off it ignores it for the purposes of scoring Note You can only create custom word categories in single byte ASCII characters You can add words to that category in single byte or multi byte characters but the words must be in the default language of the computer Custom word category names are case sensitive The words or phrases that you add to acategory are not case sensitive Scoring messages To score messages Symantec Mail Security for Domino matches the individual words in a document against entries in the word categories When a match is found points are added to the message score In addition Symantec Mail Security for Domino examines successive words for use of contextual words and adjusts the score accordingly The sum total of points for the matches and surrounding words is the score for the document When the content filtering rule is enabled for the scan job in effect Symantec Mail Security for Domino compares the message score against the threshold setting that you specify in the rule When the message score is equal to or e
56. server u s Using LiveUpdate with a firewall Updating virus protection cccesesseseseseeeeteeeeeeseeeees Updating virus protection with LiveUpdate Updating virus protection without LiveUpdate Checking the status of your content license eccecseseseseeeeeseseeetetseeeeees Chapter 11 Chapter 12 Appendix A Contents Managing the Definitions database ccescssesssesssssesecesesesesesessssseeeeessesees 190 Creating a new Virus definitions Set ceeessessseseseeeseeeseseseeeseeeees 191 Selecting the active definitions Set oo ccesssssseseeeseeeseseseseteeseeseees 192 Enabling the Definitions purge agent ccccceesesesesseseseseeeseseseseseeees 192 Using the Symantec Mail Security for Domino Log About loggii rannen EE EERE EN waa OERE erent 195 Understanding the Log Views ccceccessesssssseseeseseseesesesceseseeeeseeeseseseeseseeeesees 197 Matiagitig the Loperen n erni e an a E E EEE R NE 198 Viewing message and incident documents s s s sssssesssssesesssssessseesesesee 199 Exporting incidents to Microsoft Excel c ccccccccesssescsssseseesseeeseeeseseeees 200 Deleting items from the Log c ccceeeesesessssssessseseseseseseseessssseeesessesenees Enabling the Log purge agent Customizing queries 0 0 0 eee Configuring queries 06 Working with queries Enabling the scheduled reports agent ccccessesesesseseseseeeeseeee
57. the CFViewer or VirusViewer roles to add attachments Delete Attachments Deletes the attachments Symantec Mail Security for Domino prompts you to confirm the action before deleting each one When you delete attachments the quarantined document remains in the Quarantine view without the attachments You must have the CFViewer or VirusViewer roles to delete attachments Managing the Quarantine 219 Managing quarantined documents Table 12 3 Quarantined Document actions Release virus infections only Releases the document from the Quarantine When you release a document Symantec Mail Security for Domino changes the Restored field from No to Yes The quarantined document remains in the Quarantine until Symantec Mail Security for Domino purges it or you delete it from the view You must have the VirusReleaser role to release infected documents View Content Violation content filtering rule violations only Opens an expanded view of the content filtering rule violation document to show the content that triggered the violation You must have the CFContentViewer role to see the content that triggered the violation Unscanned Release scan error violations and content filtering rule violations only Releases scan error violation or content filtering rule violation documents but flags them so that the scan engine does not process them again for violations If the document is subseque
58. the basic options for a content filtering rule 1 In the Content Filtering Rule document on the Basics tab check Enable this Rule This option is enabled by default Under Description type a description for the content filtering rule Provide a meaningful name for the content filtering rule so that you can identify it in the content filtering rules status and in the Symantec Mail Security for Domino Log 120 Filtering unwanted content Working with content filtering rules 3 Under This rule is for select any of the following Email routing Applies the content filtering rule to email messages This option is enabled by default Document writes Applies the content filtering rule to documents that are saved to the Lotus Domino databases not recommended Scheduled Scans Applies the content filtering rule to scheduled scans You must also enable the option to scan for content filtering rule violations on the Scheduled Scan gt What to Scan tab Manual Scans Applies the content filtering rule to scan now scans You must also enable the option to scan for content filtering rule violations on the Scan Now gt What to Scan tab 4 Under Servers This rule is valid for select one of the following m All servers in this group Applies the rule to all servers in the server group This option is enabled by default m The following servers Applies the rule to the servers that you select In the drop down list select the se
59. the email message from Symantec that contains the license file save the license file to a location that is easily accessible The file is delivered as a zip file You must extract the file contents from this file 68 Activating your Symantec Mail Security for Domino licenses About license activation On the Lotus Notes client open the Symantec Mail Security for Domino Settings database In the Settings view double click the server group on which you want to install the license On the Licensing tab on the Action bar click Install or Upgrade License In the Install or Upgrade License window on the License tab select the servers in the server group on which you want to install the license All of the servers in the group are selected by default Click Browse to locate the license file The license file has a slf extension In the Select the license file dialog box select the license file and then click Open If the servers on which you want to install the license file connect to the Internet through a proxy server on the Proxy tab configure the proxy settings as follows Host Type the host name or IP address of the server that is used to access the Internet This information must be the same for all of the servers that you select Port Type the port number that is used to access the proxy server If no information is provided the default port number 1080 is used This information must be the same for all of th
60. the right to run unrestricted LotusScript Java agents Domino 5 or run unrestricted Methods and Operations Domino 6 x This is necessary to run all of the database agents See Granting rights to run unrestricted agents on page 47 m The ID used to sign the databases should appear on the workstation s Execution Control List ECL Installing Symantec Mail Security for Domino 43 Post installation tasks In the Execution Control List of your Notes client ensure that this trusted Notes ID is listed with the following rights m Access to current database m Access to environment variables m Access to external code m Access to external programs m Ability to read other databases m Ability to modify other databases m Ability to export data For more information on signing databases see the Domino Administrator documentation Setting access control for Symantec Mail Security for Domino databases To maintain antivirus security in your Lotus Domino environment restrict access to the Symantec Mail Security for Domino databases to administrators by setting the Access Control List ACL for the following databases m Symantec Mail Security for Domino Settings sav nsf m Symantec Mail Security for Domino Log savlog nsf m Symantec Mail Security for Domino Quarantine savquar nsf m Symantec Mail Security for Domino Definitions savdefs nsf if used The Quarantine database requires that you also assign roles to
61. through Lotus Notes 44 components 17 databases 21 getting more information 28 installing 32 integrating with other Symantec products 22 licensing requirements 61 maintaining protection 181 optimizing performance 49 system requirements 31 uninstalling 59 upgrading 35 what s new 16 Symantec Premium AntiSpam See antispam filtering Symantec Web site 188 system requirements 31 T threshold values content filtering 139 Trojan horses 101 trusted servers 89 U uninstallation SESA 248 Symantec Mail Security for Domino 59 user interface See also databases Action bar 50 Group document 51 navigation pane 50 views 50 V views about 50 Backup Documents 228 256 Index views continued Log 197 Quarantined Documents 215 violations multiple types 215 virus See also antivirus protection See also scans mass mailer infected messages 25 105 outbreaks 110 185 protection against 23 virus definition files about 102 167 181 Definitions database 190 directory location 30 setting active definitions set 192 shared definition files 181 182 updating with LiveUpdate 185 without LiveUpdate 188 VirusReleaser Quarantine role 217 VirusViewer Quarantine role 217 WwW Web browser 31 45 white list managing 149 wildcard characters 121 Windows TEMP directory 23 106 word adding to custom categories 141 chain 138 match lists 133 matching content filtering 138 worms 101 Z zero maintenance management 21
62. unknown viruses based on the general characteristics that are exhibited by known viruses About Bloodhound heuristic technology Symantec engineers have developed two types of heuristics for the detection of unknown viruses The first Bloodhound is capable of detecting over 80 percent of new and unknown executable file viruses The second Bloodhound Macro detects and repairs over 90 percent of new and unknown macro viruses Bloodhound requires minimal overhead because it examines only programs and documents that meet stringent prerequisites If Symantec Bloodhound technology identifies suspicious behavior in an executable file it copies the file into its own virtual computer It then runs the file and probes for and assesses suspicious behavior such as whether the file has replicated itself a number of times within a specified period of time Because the problem file runs within a separate virtual computer that replicates the operating system environment the potentially infected document cannot harm other documents on the computer In most cases Bloodhound can determine in milliseconds whether a file or document is likely to be infected by a virus When it determines that a file is not infected it moves to the next file Establishing antivirus protection 103 About antivirus protection Bloodhound handles executable and macro viruses as follows Bloodhound and Bloodhound uses artificial intelligence AI technology to isolate exe
63. version you must scheduled reports agent the administrator enable it again after you upgrade to must grant rights to run unrestricted agents in Symantec Mail Security for Domino the Server Document that belongs to the server within the Domino Directory names nsf See Enabling the scheduled reports agent on page 211 See Granting rights to run unrestricted agents on page 47 When the Lotus Domino server is started the databases that you choose to keep during the installation process will be upgraded You can verify that the previous databases were properly upgraded by viewing the server console messages Any new databases are created from templates and are placed in the SAV subdirectory of your default Data directory When you finish upgrading Symantec Mail Security for Domino you should perform the post installation tasks See Post installation tasks on page 40 product without the premium antispam service Before you upgrade Symantec Mail Security for Domino you must stop the Lotus Domino partitions that are running on the computer and the Lotus Notes client or Web client if either is on the same computer as the server partitions Additional preparation and configuration is required to use the Symantec Premium AntiSpam service See Upgrading the product with the premium antispam service on page 39 To upgrade the product without the premium antispam service 1 Insert the Symantec Mail Secu
64. virus protection with LiveUpdate on page 185 Administering Symantec Mail Security for Domino on multiple servers 77 Managing multiple servers To create replica databases when Symantec Mail Security for Domino is not installed on the additional server 1 Select a server in your organization to be the hub for the Symantec Mail Security for Domino server Install Symantec Mail Security for Domino on the server and then start the Domino server on that computer Create a server group See Creating a server group on page 80 Ensure that you the administrator and LocalDomainServers are in the Access Control List of sav nsf and savlog nsf with Manager access and that Delete Documents is enabled The LocalDomainServers group contains all of the servers to which you plan to replicate See Setting access control for Symantec Mail Security for Domino databases on page 43 Create replicas of the newly installed sav nsf savlog nsf and if desired savquar nsf databases in the lt Domino server data directory gt SAV directory on the other Domino servers The Lotus Domino server default data directory is lt drive gt Lotus Domino Data SAV Install Symantec Mail Security for Domino on the other servers but keep the already replicated sav nsf savlog nsf and savquar nsf databases The option to keep existing databases is part of the Symantec Mail Security for Domino installation program To create replica databases
65. were performed on a particular server in which Symantec Mail Security for Domino was able to repair a document when a virus was found See Configuring queries on page 204 After you create a custom query you can run it on demand or on a scheduled basis After you configure a scheduled query you must enable it with the Scheduled Report agent When you no longer need a query or completed report you can delete it from the Reporting view See Working with queries on page 209 See Enabling the scheduled reports agent on page 211 204 Using the Symantec Mail Security for Domino Log Customizing queries Before you run a query ensure that the following requirements are met m Inthe Access Control List for the Log database the Anonymous account must have Read Public Documents and Write Public documents rights m The Domino HTTP process must be running and set to TCP port 80 Configuring queries You can configure a query to run once during a time period that you specify or you can run it repeatedly on a schedule that you create You can also create and save queries to run on demand After you run a query in Symantec Mail Security for Domino the completed report appears in the Completed Reports view of the Log To configure a query create a new query or modify an existing one set basic options for the query provide specific query information and define the output criteria To create or edit a query 1 In the
66. when Symantec Mail Security for Domino is installed on the additional server 1 On each additional server in the Domino server console type the following TELL SAV QUIT Replicate the Symantec Mail Security for Domino Settings Log and if desired Quarantine databases from the hub Domino server to the additional Domino servers in the lt Domino server data directory gt SAV directory When you are prompted to overwrite the existing sav nsf savlog nsf or savquar nsf databases click Yes This overwrites the existing databases with the new replicas At each additional server in the Domino server console restart Symantec Mail Security for Domino by typing the following LOAD NNTASK 78 Administering Symantec Mail Security for Domino on multiple servers Managing multiple servers To create a replica Definitions database 1 Select a Domino server in your organization to use for downloading updated virus definitions In the Settings view double click the appropriate server group On the LiveUpdate tab on the Basics tab click Enable LiveUpdate This option is enabled by default Check Save downloaded virus definitions in the SMSDOM Definitions database Click All servers in this group You must select this option to avoid replication save conflicts On the Action bar click Create SMSDOM Definitions Database to create the Definitions database Ensure that you the administrator and LocalDomainServers are in the
67. with the event but the violation is not deemed critical m Critical red A violation occurred with the event and it remains 196 Using the Symantec Mail Security for Domino Log About logging Note When Symantec Mail Security for Domino detects a virus in an email message that originated from the iNotes Web Access mail client it logs the virus incident twice in the Symantec Mail Security for Domino Log database It processes the virus detection as two separate incidents because when a user sends an email message using iNotes Web Access the Lotus Domino Web server task writes the message to both the user s mail database and the Mail box Consequently Symantec Mail Security for Domino detects a virus in both databases The Lotus Domino Web server task writes the iNotes Web Access email message to both databases even if the user has set Lotus Notes Preferences not to save sent email messages in the user s mail database You can access the Log database through the Lotus Notes client or through a Web client See Accessing Symantec Mail Security for Domino on page 44 The incident and information messages that are sent to the Symantec Mail Security for Domino Log are accessed through views The Log views categorize information to facilitate reviewing and analyzing information For example if you only want to see information about viruses that were detected select the Virus Incidents view If you only want to see ho
68. you put it into operation Use the following guidelines to test your content filtering rules m Use different threshold values and observe the number of violations that are triggered m Use messages that contain known content violations that use different threshold settings and observe whether the specific messages trigger rule violations Assigning scores to custom word categories Part of the process of building custom word categories involves assigning scores to words When you use custom word categories you must do the following m Assign scores that accurately reflect the extent to which the word is representative of the category A negative score can be used to offset the value of a prohibited word that is used in an appropriate context For example a negative score for the word cancer can offset the positive score of the word breast m Ensure that the threshold value for the content rule is set appropriately Use the following guidelines in choosing scores for custom words m Consider assigning a score of 25 to 50 when you are certain that the results will be found in the expected category in which 50 represents absolute certainty Assign a score of 0 to 25 based on the likelihood that a word will appear in the correct context Filtering unwanted content 141 Filtering content with word categories m Test the words and categories against different threshold values in the content filtering rule and adjust the word score
69. you want to remove from the server group 2 Under Servers In Group select the server that you want to remove from the group 3 Click Remove Selected Server s from Group 4 Onthe Action bar click Save Deleting a server group You can delete an entire server group from the listing of server groups When you delete a server group you delete all of the configuration settings that are associated with the group such as antivirus settings content filtering rules and antispam configurations These settings cannot be restored after they are deleted The Unassigned Servers server group cannot be deleted To delete a server group 1 Inthe Settings view select the server group that you want to delete 2 On the Action bar click Delete Server Group 3 Inthe confirmation window click Yes Setting global scanning options This chapter includes the following topics m About global scanning options m Configuring global scanning options About global scanning options Symantec Mail Security for Domino lets you customize scanning options The settings that apply to all scanning for a particular server group are contained within the Settings database on the Configuration tab Settings that are unique to a specific scan type such as antivirus content filtering or antispam scanning must be made on the tab for that scan type For example the option to scan all file name extensions is a global setting that applies to all scans and i
70. you want to renew a license oo eececessesesssssssesesecesesesessseesesesesesesessesesseeseesesess 71 Chapter 4 Administering Symantec Mail Security for Domino on multiple servers About administering Symantec Mail Security for Domino on multiple SEVES erste in is a ee Suniel ee a es aes isan 73 Managing multiple Servers ccecceessesesesseseseeeeseseeceseseeseseeeeseseeceseeeeseseeeeseeees 74 About replicating Symantec Mail Security for Domino databases 74 Creating replica databases on an additional server cecseeeeees 76 Chapter 5 Chapter 6 Chapter 7 Contents CustOMiZiNg Server QLOUPS ou eeeceescecesseseeseeeeseeseeseeeseeseeseeseseeseeseeceeeeeeaeeaeeaeets 79 Creating a s rver group isir e AE E 80 Copying settings to create a new server group ss ssssesesersesessererssseses 81 Removing a server from a server group eseseeeceeseseseseeeeseseseseseeeeeeeseees 82 Deleting a serv r group rner E E E 82 Setting global scanning options About global scanning options s ssssssssssesessesesesnesesesessesesesersrssserersssesesssnenesesse Configuring global scanning options Specifying what to scan oe eeeeeeseseeeeeees Customizing the native MIME message Creating backup documents cceee Configuring disclaimer options Configuring logging options Configuring trusted server options Configuring alerts c cccesesese
71. 0 A M You can also configure Symantec Mail Security for Domino to dispose of documents that contain violations When Symantec Mail Security for Domino deletes an attachment it adds explanatory text to the attachment icon By default it saves the deleted attachment as a backup document in the Quarantine When scan now scanning is enabled if Symantec Mail Security for Domino detects a virus inside a container file it deletes the container file and everything in it When a container file is comprised of both infected and uninfected files the entire container file and all the files inside it might be deleted Scanning for viruses spam and content filtering rule violations 171 About scan now scanning If you choose to quarantine infected documents you must open those documents in the Quarantine to process the infected documents You must have the appropriate Role assignments to view quarantined documents See About releasing documents from the Quarantine on page 219 See Assigning Quarantine roles on page 216 Configuring scan now settings You can change settings as necessary to run scan now scans After you configure a scan now scan you can run it at any time by clicking Start the Scan on the Action bar of the Scan Now tab Configure scan now settings To configure scan now scans set the following options m Basics Defines which directories and subdirectories are included in the scan m What to Scan Contains
72. 1 Inthe Settings view double click a server group 2 Inthe Group document on the Configuration tab on the Disclaimers tab in the Disclaimer mark box type the appropriate disclaimer mark 3 To enable disclaimers do one of the following m Under Disclaimer headers check Enable disclaimer headers and then type the text that you want to appear in the disclaimer header m Under Disclaimer footers check Enable disclaimer footers and then type the text that you want to appear in the disclaimer footer 4 Onthe Action bar click Save 88 Setting global scanning options Configuring global scanning options Configuring logging options You can select which events are logged and to which logging destinations Symantec Mail Security for Domino automatically logs the events that you designate to the Domino console and the Domino server log You can also log events to any of the following locations Symantec Mail Security for Domino Log Saves information to the Server Messages view of the Symantec Mail Security for Domino Log See Using the Symantec Mail Security for Domino Log on page 195 Operating System Event Log Saves information to the Windows Event Log SESA log Saves information to the SESA DataStore for viewing from the SESA Console See Application events that are sent to SESA on page 239 To configure logging options 1 2 In the Settings view double click a server group In the Group document on th
73. 34 upgrading 39 requirements 31 SESA Agent 243 standard antispam service installing 32 upgrading 37 Intelligent Updater 188 interface See also databases Index 253 interface continued Action bar 50 Group document 51 navigation pane 50 views 50 Internet Explorer 31 45 ISP proxy server LiveUpdate connection 183 J Java Runtime Environment JRE 18 244 L license activating licenses 62 content license 62 licensing requirements 61 LiveUpdate 182 product license 61 proxy server 67 renewing 71 serial number locating 63 Symantec Premium AntiSpam 62 troubleshooting license installation status errors 53 LiveUpdate about 181 connecting through firewalls 184 licensing requirement 62 notifications 185 performing on demand from Domino server 185 from Notes client 185 replicating Definitions database 182 scheduling 185 troubleshooting LiveUpdate status errors 55 updating virus protection 104 182 185 using proxy servers 183 Log about 21 27 195 customizing queries 203 deleting documents 201 enabling scheduled reports agent 211 exporting incidents to Microsoft Excel 200 managing 198 purging 202 replicating database 75 running queries 209 views 197 254 Index logging options configuring 88 Lotus Domino server checking server status 51 troubleshooting status errors 52 mass mailer cleanup 25 105 match list building 133 metacharacters available characters 123 examples in regular expressions 126 ord
74. 58 Filtering spam Identifying spam using the premium antispam service Suspected spam Symantec calculates a spam score from 1 to 100 for each message threshold If a message scores from 90 to 100 it is defined as spam For more aggressive filtering you can define a spam threshold below 90 and above 24 to identify suspected spam See Adjusting suspected spam scoring in premium antispam on page 160 Spam disposition Symantec Mail Security for Domino lets you choose how to dispose of spam and suspected spam email messages See Disposing of spam messages using premium antispam on page 163 The white list feature lets you specify domains that are permitted to bypass antispam scanning This reduces the incidents of false positives See Managing a white list on page 149 You can configure the product to log spam events as follows Log events to the See Enabling spam event logging on page 150 Symantec Mail Security for Domino Log Log events to the See Configuring logging options on page 88 operating system event log Log events toSESA See Integrating Symantec Mail Security for Domino with SESA on page 237 To use the premium antispam service you must have a product license and a Symantec Premium AntiSpam license See Activating your Symantec Mail Security for Domino licenses on page 61 If you use the premium antispam service and your license expires or the premium antispa
75. Access Control List of savdefs nsf with Manager access and that Delete Documents is enabled The LocalDomainServers group contains all of the servers to which you plan to replicate See Setting access control for Symantec Mail Security for Domino databases on page 43 Create replicas of the hub for the Definitions database on the other Domino servers that run Symantec Mail Security for Domino The savdefs nsf database must reside in the lt Domino server data directory gt SAV directory on the other Domino servers and must be named savdefs nsf The next time that a scheduled LiveUpdate runs updated virus definitions are downloaded to the Definitions database The new virus definitions set is marked as active The updated definitions are distributed to the other replicas when a manual or scheduled replication occurs Administering Symantec Mail Security for Domino on multiple servers 79 Customizing server groups Customizing server groups When setting up a server group you decide which servers belong together and which set of protections to apply to them For example you can create a group of servers that are not used for mail routing and turn off email scanning for that group See Creating a server group on page 80 An Unassigned Servers server group always exists and contains any servers that are not assigned to a server group The Unassigned Servers server group cannot be deleted After you create a server group
76. Comparison options change depending on the attribute that you select 5 6 Filtering unwanted content 131 Working with content filtering rules Under Value type the threshold value Value options change depending on the attribute that you select Click Add On the Action bar click Save To add multiple expressions to a content filtering rule 1 After you define the first content filtering rule expression in the Content Filtering Rule document on the Rule tab click AND or OR to create a rule with multiple expressions When building multiple expressions in a rule you must use all AND or all OR expressions AND and OR conjunctions cannot be used in the same rule Under Expression select one of the following a If m Unless Under Attribute in the drop down list select the appropriate attribute Under Comparison in the drop down list select the appropriate comparison option Comparison options change depending on the attribute that you select Under Value type the threshold value Value options change depending on the attribute that you select Click Add On the Action bar click Save To edit an expression 1 2 3 4 5 Under List of Expressions select the expression that you want to edit Click Edit Modify any of the expression options To the right of the Value box click Save On the Action bar click Save To delete an expression 1 2 3 Under List of Expressions select the expre
77. Condition Sets the conditions for which Symantec Mail Security for Domino generates an alert m Alert Messages Sets notification options for the administrator document author and document recipients m Statistics Sets the options to gather alert statistics When you no longer need an alert you can delete it from the list of alerts To create or modify an alert 1 Inthe Settings view double click a server group 2 In the Group document on the Configuration tab on the Alerts tab do one of the following m Double click an existing alert to modify it m Onthe Action bar click New Alert to create a new alert To set basic alert options 1 Inthe Alert Notification document on the Basics tab click Enable this alert to enable the alert that you are configuring This option is enabled by default 2 Under Description type a unique description so that you can identify it in the Alerts view Setting global scanning options 93 Configuring global scanning options Under Servers This alert is valid for select one of the following m All servers in this group Generates alerts for every server in the selected server group This option is enabled by default m The following servers Generates alerts for only the servers that you select in the drop down list Separate multiple entries with commas Under Email address from which the alerts are sent in the drop down list select the return address of an administrator who can act
78. Group Symantec Mail Security S Settings for Server Group foc Doming Unassigned Servers Settings satis a Log Quarantine Help New Server Group name Servers In New Group Create Copies of docsfinfo I Scheduled Scans I Alert Notifications I Content Filtering Rules T Content Filtering Words T Content Filtering Match Lists QAAADt gaca Ee NI 52 Notes Admin In the New Server Group name box type a name for the new server group Under Servers In New Group select the servers that you want to add to the group Under Create Copies of check the settings that you want to copy to the new server group and then click OK On the Servers tab click Add Server s to Group Select one or more servers to add to the server group and then click OK Under Servers In Group select the servers to remove from the group if any and then click Remove Selected Server s from Group On the Action bar click Save 82 Administering Symantec Mail Security for Domino on multiple servers Customizing server groups Removing a server from a Server group If you remove a server from your system configuration or you decide to move a server from one server group to another you can delete the server from an existing server group To remove a server from a server group 1 Inthe Settings view double click the server group that contains the server that
79. Internet Domain Domino Server Domino Domain Attachment name Attachment extension Attachment size in bytes and Content Score Comparison The comparison that you want to make between the attribute and the value that when matched to the attribute constitutes a content filtering rule violation Operators include Contains Does not contain equals lt gt does not equal gt greater than and lt less than The availability of certain operators is limited by the attribute that is selected Value The numeric value or alphanumeric text string that you type as the criteria to match The attributes of Size Attachment size and Content Score are numeric values The Encryption Flag Attribute is a Boolean True or False value while the rest are alphanumeric text strings When you select Item s from Match List one or more match lists display if you have created any You then select a match list as the criteria to match See Creating a content filtering rule that uses a match list on page 136 The attribute that you select determines which operators that you can use Some attributes have more operators than others For example if you select Sender Author as the attribute then the available operators are Contains Does not contain and lt gt However if you choose Encryption Flag as the attribute then only the operator is available Most attributes Attachment name Attachment ext Body Domino Domain Do
80. Log view in the left pane click Reporting 2 Under Reporting click Queries alal xi File Edt View Create Actions Help Jog 0al o aS amp Os cFcosetw tete eqs Address ver gt O Q f Open Bpdelete Toioce fnew Scheduled Report Options DHelp Symantec Mail Security Enabled Report Description Date for Domino ewe 2s p Server Messages Product Information Scan Reports Giincidents E Statistics B Reporting Completed Reports Information No Violation Server Warning No Violation Warming Violation Removed Critical Violation Remaining J NotesAdnin A a 3 To set basic options 1 Using the Symantec Mail Security for Domino Log 205 Customizing queries Do one of the following m To create anew report on the Action bar click New m To modify an existing query select an existing query and then on the Action bar click Open In the Custom Query document on the Basics tab under Report Description type a description or title for the query This description appears in the Reporting Completed Reports and Queries views Under Report Type select one of the following Manual Scheduled Specifies a one time only query to run in a time range that you specify under Manual Reporting Range This option is enabled by default Specifies that the query be run on a schedule that you specify under Scheduling To specify t
81. OLATION Warning DATA_INCIDENT Virus scan error VIRUS Warning Deleted Repaired DATA_VIRUS_INCIDENT Detect viruses Minor Quarantined Mass inailer Major Infected Log only cleanup Integrating Symantec Mail Security for Domino with SESA 241 Configuring logging to SESA Configuring logging to SESA The logging of events to SESA is in addition to logging events in the Symantec Mail Security for Domino Log database Logging to SESA is activated independently of the Symantec Mail Security for Domino Log If you have purchased SESA you can send a subset of the events that are logged by Symantec Mail Security for Domino to SESA To configure logging to SESA you must complete the following steps Configure SESA to recognize For SESA to receive events from Symantec Mail Symantec Mail Security for Security for Domino you must run the SESA Domino Integration Wizard that is specific to Symantec Mail Security for Domino on each computer that is running the SESA Manager The SESA Integration Wizard installs the appropriate integration components for identifying the individual security product in this case Symantec Mail Security for Domino to SESA See Configuring SESA to recognize Symantec Mail Security for Domino on page 241 Install a local SESA Agent on the The local SESA Agent handles the communication computer that is running between Symantec Mail Security for Domino and SESA Symantec Mail Security for See Ins
82. Quarantine database users These roles restrict access to various Quarantine views and control who can release documents from the Quarantine See Managing quarantined documents on page 214 When you set access control for the Quarantine database you must assign roles to those groups and users who use the Quarantine See Assigning Quarantine roles on page 216 To set access control for Symantec Mail Security for Domino databases 1 Logon to the account that you plan to use to administer Symantec Mail Security for Domino 2 Inthe Lotus Notes workspace right click the Settings database and then click Database gt Access Control 44 Installing Symantec Mail Security for Domino Post installation tasks N OO Oo A In the Access Control List window add yourself a group or other users as necessary to the Access Control List as Managers with Delete Documents rights In the Access Control List window click Default In the Access list click No Access Click OK Repeat steps 1 6 for the rest of the Symantec Mail Security for Domino databases Accessing Symantec Mail Security for Domino Symantec Mail Security for Domino runs as a Domino server task Every time that you start the Domino server Symantec Mail Security for Domino protection begins You access management and configuration tasks through the Lotus Notes client or a Web client Accessing Symantec Mail Security for Domino from Lotus Notes Symante
83. Quarantine view m Type the number of days to wait to purge scan error and content filtering rule violations from the Quarantine Documents view 230 Managing the Quarantine Purging the Quarantine Under Backup Items do any of the following m Type the number of days to wait to purge virus infections from the Backup Documents view m Type the number of days to wait to purge scan error and content filtering rule violations from the Backup Documents view In the Purge Options dialog box click Set Server to Execute Agent In the Choose Server To Run On dialog box select the server on which you want to run the agent and then click OK In the Purge Options dialog box click Enable Purge Agent to enable the agent If you receive an error message that indicates that you do not have execution access privileges contact your administrator to grant you the appropriate purge agent rights See Granting rights to run unrestricted agents on page 47 Click OK Appendix Automatically routing messages to a spam folder This chapter includes the following topics m About the foldering agent m Setting up the foldering agent About the foldering agent The Symantec Premium AntiSpam foldering agent lets you automatically route unwanted messages to a spam folder It relieves users and administrators of the burden of using their mail clients to create filters The foldering agent creates a subfolder and a server side filter in
84. SDOM detected the spam violation Spam score 99 in database DOCS Scan Reports Mailbox document NTO000093A author notes admin into component Message Incidents body The document is identified as spam mail Statistics 01715 2004 05 27 PM Warning SMSDOM detected the spam violation Spam score 99 in database DOCS Mailbox document NTO0000936 author notes admin info component Message body Reporting The document is identified as spam mail 01 15 2004 04 36 PM Server Warning SMSDOMt Your content license has EXPIRED the grace period ends in 12 day s 01 15 2004 04 36 PM 01 15 2004 02 52 PM Server Warning Warning SMSDOM Your product license has EXPIRED the grace period ends in 12 day s SMSDOM detected the content firing rule violation Confidental information in database d docs document NTOO00091 A author notes admininfo components The document was QUARANTINED 01 15 2004 12 22 PM Critical SMSDOM detected the viruses Another World 707 Jeru 1808 Gergana 182 WS5 Horn 1852 Hydra 1 Jeru 1808 Frere Jac in database c docs document NT00000916 author notes admininfo components world707 amg jeru amg gergana amg horn 862 amg hydra amg frere amg The document was Information No Violation QUARANTINED Server Waming Violation emoved Waming Violation Removed Critical Violation Remaining 01 15 2004 12 22 PM Critical SMSDOM detected the viruses Another World 707 Jeru 1808 Gergana 182
85. Select the license file dialog box select the license file and then click Open Click OK On the License Installation Status document on the Action bar click Check License Installation Status Verify whether the license file installed successfully and then do one of the following m If the license installed successfully on the Action bar click Close m If the license file did not install successfully resolve the errors and then reinstall the license file See License installation status errors on page 53 Activating your Symantec Mail Security for Domino licenses 67 About license activation Installing a Symantec Premium AntiSpam license file To enable antispam scanning functionality you must activate a product license To enable the premium antispam service you must also activate the Symantec Premium AntiSpam license You must install the license file before you enable the premium antispam service You only need to install the Symantec Premium AntiSpam license on the servers on which you intend to use the premium antispam service Installing a license file that includes the Symantec Premium AntiSpam license on a server that is not configured to use the premium antispam service does not affect server performance nor does it enable the premium antispam service See Installing product and content license files on page 65 If you register the premium antispam service license separately from the content and produ
86. Symantec Mail Security for Domino applies only the content filtering rules that are enabled You must also enable the individual content filtering rules that you want to use during the scanning process See Setting the basic options for a content filtering rule on page 119 To enable the content filtering process 1 In the Group document on the Content Filtering tab on the Rules tab check Enable rules processing 2 Onthe Action bar click Save Filtering unwanted content 117 Working with content filtering rules Enabling default content filtering rules Symantec Mail Security for Domino has several default content filtering rules that are preconfigured for you Default content filtering rules are part of the Unassigned Servers settings To use any of these rules you must copy the Unassigned Server settings to a new server group which you must create You can disable or delete any rules that are no longer needed See Copying settings to create a new server group on page 81 As an alternative you can view the default content filtering rule settings and then recreate the rule for another server group The following default rules are available m Delete attachments greater than 5megs in size m Delete launchable attachments m Delete Visual Basic Script attachments m Quarantine documents with questionable content Content filtering is turned off by default To scan for content filtering rule violations you must
87. W95 Horn 1862 Hydra 1 Jeru 1808 Frere Jac in database DOCS Mailbox document NT00000916 author notes adminsnfo components world707 amg jeru amg gergana amg horn1862 amg hydra amg frere amg The document was QUARANTINED 01 15 2004 12 18 PM Critical SMSDOM detected the virus Movie Pif Worm in database DOCS Mailbox document a Tabs in the Lotus Notes user interface are represented as hyperlinks in the Web client Installing Symantec Mail Security for Domino 47 Post installation tasks Granting rights to run unrestricted agents Symantec Mail Security for Domino contains agents to help you manage database size and run scheduled queries You must grant rights to the user who signs the IDs See Signing Symantec Mail Security for Domino databases on page 42 The agents are as follows Log purge agent Purges events from the Log database By default virus incidents are purged after 365 days Server messages and other incidents are purged every 30 days See Enabling the Log purge agent on page 202 m Quarantine purge agent Purges items from the Quarantine database By default all items in the Quarantine are purged after 30 days See Purging the Quarantine on page 229 m Definitions purge agent Purges virus definitions from the Definitions database By default only the five most current virus definitions are saved The remaining are purged See Enabling the Definitions purge agent on
88. a for a virus outbreak are met The outbreak management settings in Symantec Mail Security for Domino are enabled by default Symantec Mail Security for Domino is configured to report an outbreak incident in the Symantec Mail Security for Domino Log when it detects more than 30 viruses of any type within 10 minutes You must specify who to alert when an outbreak occurs You can change the number of virus detections that are necessary to trigger an outbreak notification and the time span in which the possible infections are detected There are no set guidelines to use when specifying frequencies so take into account the threat potential of the type of documents that are being monitored the size of your email system the amount of mail that is typically processed and the stringency with which you want to define an outbreak As your outbreak settings are tested you can fine tune the values that you use Symantec Mail Security for Domino logs virus detections and possibly sends alerts when it detects an outbreak so your goal is to strike a balance between catching outbreaks and issuing unnecessary notifications Establishing antivirus protection 111 Establishing antivirus scanning policies To manage outbreak detection 1 2 In the Settings view double click a server group In the Group document on the Antivirus tab on the Outbreak Detection tab check Enable virus outbreak detection This option is enabled by default Under Detec
89. ab under Databases check Exclude specified databases and directories from scans Under Databases and directories to exclude from scans type the databases and directories that you want to exclude from scanning Separate multiple entries with semicolons Do not use wildcard characters On the Action bar click Save To scan only specific file extensions 1 2 In the Settings view double click a server group In the Group document on the Configuration tab on the Inclusions Exclusions tab under Attachments check Scan attachments with specified file extensions Scan all attachments regardless of extension is selected by default This is the most secure setting Under Specified file extensions add the file name extensions that you want to scan The default setting is an asterisk When no changes are made to the default setting the product scans all file extension types Omit the period before the file name extension Separate multiple entries with semicolons You can use wildcard characters On the Action bar click Save 86 Setting global scanning options Configuring global scanning options Customizing the native MIME message You can configure Symantec Mail Security for Domino to scan for malicious HTML in MIME message bodies If Symantec Mail Security for Domino detects malicious code in a MIME encoded message it deletes the entire message body and replaces it Infected message bodies cannot be repaired
90. abase To check the status of your content license Doone of the following m Inthe Log database in the left pane click Server Messages m Inthe Group document on the Action bar click Show Server Status m Open the Domino console and at the command prompt type the following TELL SAV INFO a Select docs info Lotus Domino Server gt TELL SAU INFO Auto Protect EMail Scanning ite Scanning ailer Cleanup ic Spam Detection Filtering Outbreak Detection SESA Logging Virus Definiti z 81718 2004 Spam Definitio 12 22 2683 Last Virus Found 62 67 2604 10 35 38 AM Description SMSDOM detected the viruses Bloodhound WordMacro B loodhound WordMacro in database DOCS Mailbox document NT Q 9AA author notes admin info components bhm9Srep amg bhm S5ur amg The document was QUARANTINED Quarantined Documents 2 Unrestored 2 ics Since 1 28 2004 03 13 23 PM Auto Protect i Infected Repair Files Deleted Files Unrepaired Other Scans Files Infected Files Repaired Files Deleted i Unrepaired Spam Mails Detec Virus Scan Errors Current product license FULL LICENSE Final product license expiration NONE OO OOOO FOEN Current content license FULL LICENSE Final content license expiration 10726 AGL gt The status that is displayed either states that the content license is valid or that it has expired Managing the Definitions database The Definitions database stores LiveUpdate downloads which c
91. able the premium antispam service before you stop the Symantec Mail Security for Domino server process See Enabling and disabling the premium antispam service on page 159 To perform tasks from the Domino console At the command prompt type TELL sav lt command gt Performing on demand scanning from the Domino server console When you perform an on demand scan from the server console Symantec Mail Security for Domino uses the configurations that you defined in the Settings database on Scan Now tab However you can use scan commands to modify how Symantec Mail Security for Domino disposes of documents that contain violations The scan commands that you type at the console differ depending on how you want to dispose of a document that contains a scanning violation 58 Installing Symantec Mail Security for Domino Initiating tasks from the Domino console Table 2 5 lists the scan commands that you can use to dispose of documents that contain violations Table 2 5 Document violation scan commands fesse bung A Action Perform an action D Delete Delete documents that contain a violation N Ignore Log the violation but do nothing with the document Q Quarantine Quarantine documents that contain violations R Repair Repair documents that contain violations U Unrepairable Dispose of unrepairable documents You must specify how to dispose of unrepairable documents When you configure Symantec Mai
92. age 157 The white list feature is shared by the standard antispam engine and the premium antispam service The white list lets you specify domains that are permitted to bypass the antispam scan thereby reducing the incidents of false positives See Managing a white list on page 149 Introducing Symantec Mail Security for Domino 25 What you can do with Symantec Mail Security for Domino Filter undesirable message content To enhance protection Symantec Mail Security for Domino blocks email messages and documents based on content Symantec Mail Security searches the subject lines or contents of email messages and their attachments for offensive language confidential information and content with potential legal consequences To scan for unwanted content you create content filtering rules When the content of a document or some attribute of an attached file violates a rule Symantec Mail Security for Domino disposes of the email message according to the settings that you supplied for that rule You can set up as many content filtering rules as needed Each rule specifies the condition that triggers a content filtering rule violation See Filtering unwanted content on page 113 Manage virus outbreaks A virus outbreak occurs when the number of virus detections over a period of time exceeds a specified limit This outbreak potentially could be the result of a mass mailer worm or virus A mass mailer worm or virus can i
93. ail Security for Domino works ccecesesssssesseeeeeeeeeeeeesees 19 About scan error Violations i eeeseeeseseseeeseceseseeceteeeeeeeeeeeeaeaeeeeeeeeeeeees 19 SCANNING PLOCESSES oo eeeeeeeeseesceseecceeesceseeeceeeeceaeeaeeeesecsecseeaeeaeeeceeaeeaeeaeenees 20 About Symantec Mail Security for Domino databases cccceeee 21 About zero maintenance management 2 00 cceececesseceseeeeseseeeeeeteeeeeeeees 21 Integrating with other Symantec Products ccecseecesesesseeeseeseseseseees 22 What you can do with Symantec Mail Security for Domino ee 23 Protect against computer viruses 20 ee eeeeecseeseeeeecesceceeeeeeeaeeceeeeeeeeeeaeeeees 23 Identify unwanted email messages cecesssseseseceseseseseseseseseeseseeeseesesees 24 Filter undesirable message content ccececsseseseeseceseeeecesceceseeeeseeeeeesees 25 Manage Virus outbreaks 0 eeececeseseecesesceceseececeseeceseseeceseeeeceseeesaeseeesaeseees 25 Isolate infected attachments cccecscseseseseseeeeseseseseseseeecseseaeseseeteeeeeeeees 26 Keep virus protection definitions up to date cccecccsescseeeeseeeeeeeees 26 Analyze data soeren wracnrawianwanrat 27 Send notifications when a threat or violation is detected 27 Manage single and multiple Lotus Domino servers ssceseeeeeeees 27 Where to get more information about Symantec Mail Security for DoMiNo veson E E E E E canes 28 Installing Sy
94. air infected documents At the command prompt type TELL SAV SCAN AR U lt scan command gt lt database gt For example to scan the InfoDocs database attempt to repair infected documents but delete files that cannot be repaired at the command prompt type TELL SAV SCAN AQ UD INFODOCS Uninstalling Symantec Mail Security for Domino Symantec Mail Security for Domino includes a setup option that lets you retain existing Symantec Mail Security for Domino databases Before you uninstall the product you must uninstall the SESA Agent if it is installed on your computer You must also disable Symantec Premium AntiSpam if it is enabled See Enabling and disabling the premium antispam service on page 159 See Uninstalling the local SESA Agent on page 249 You can also uninstall Symantec Mail Security for Domino from the Control Panel by using the Add Remove Programs option To uninstall Symantec Mail Security for Domino 1 2 3 If a Notes client is running on the server close the client Turn off the Lotus Domino server On the Domino server on which Symantec Mail Security for Domino is installed on the Windows taskbar click Start gt Programs gt Symantec Mail Security for Domino gt Uninstall Symantec Mail Security for Domino In the confirmation window click Yes 60 Installing Symantec Mail Security for Domino Uninstalling Symantec Mail Security for Domino 5 When prompted to keep existing Syma
95. anager Information panel do the following m Inthe Primary SESA Manager Host IP name box type the IP address or host name of the computer on which the primary SESA Manager is running If SESA is configured to use anonymous SSL the default setting type the IP address of the primary SESA Manager If SESA is configured to use authenticated SSL type the host name of the primary SESA Manager for example computer company com m Inthe Primary SESA Manager port number box type the port number on which the SESA Manager listens and then click Next The default port number is 443 In the Secondary SESA Manager Information panel if you are running a Secondary SESA Manager that is to receive events from Symantec Mail Security for Domino do the following m Inthe Secondary SESA Manager Host IP address name box type the IP address or host name of the computer on which the Secondary SESA Manager is running m Inthe Secondary SESA Manager Port number box type the port number on which the Secondary SESA Manager listens and then click Next The default port number is 443 246 Integrating Symantec Mail Security for Domino with SESA Configuring logging to SESA 10 11 12 13 14 In the Agent Domain Information panel in the Organizational Unit Domain name box type the organizational unit distinguished name to which the Agent will belong If the organizational unit is unknown or not yet configured this setting can be left
96. and upgrading to authenticated SSL see the Symantec Enterprise Security Architecture Installation Guide The number of the SESA Directory secure port The default port number is 636 9 Inthe SESA Integration Package to Install window click Browse and locate the datapackage sip file and then click OK 10 Click Next 11 Follow the on screen instructions to install the appropriate SESA Integration Package and complete the SESA Integration Wizard 12 Repeat steps 1 through 11 on each SESA Manager computer to which you are forwarding Symantec Mail Security for Domino events Installing the local SESA Agent using the Agent Installer The local SESA Agent handles the communication between Symantec Mail Security for Domino and SESA and is installed on the same computer that is running Symantec Mail Security for Domino The local SESA Agent is provided as part of the software distribution package for Symantec Mail Security for Domino A separate installation package for installing the Agent sesa_agent_installer exe is located in the ADMTOOLS SESA _Agent_Installer directory on the installation CD for Symantec Mail Security for Domino 244 Integrating Symantec Mail Security for Domino with SESA Configuring logging to SESA When you have more than one SESA enabled product installed on a single computer these products can share a local SESA Agent However each product must register with the Agent Thus even if an Agent has already been in
97. anning for viruses spam and content filtering rule violations About scheduled scanning What to Scan Contains settings for which databases and directories to scan which types of attachments to scan whether to perform content filtering when scanning whether to scan native MIME message bodies and the dates and time to perform incremental scans Actions Specifies how to dispose of infected documents found during the scan To create or modify a scheduled scan 1 2 In the Settings view double click a server group In the Group document on the Scan tab on the Scheduled Scans tab do one of the following m Double click an existing scan to modify it m Onthe Action bar click New Scheduled Scan to set up a new scheduled scan To configure scheduled scan basic settings 1 4 In the Scheduled Scan document on the Basics tab under Description type a meaningful description of the scan so that you can easily identify it in the list of scheduled scans To enable the scheduled scan that you are configuring check Enable this scan This option is enabled by default Under Servers This scan is valid for select one of the following m All servers in this group Scans every server in the selected server group This option is enabled by default m The following servers Scans only the servers that you specify Select the servers from the drop down list Separate multiple entries with commas On the Action bar click Save
98. arantine or you will not see any quarantined documents See Assigning Quarantine roles on page 216 When the quarantined document has a content filtering rule violation you can release it or any attachment without changing or replacing the document or attachment When you are assigned a CFContentViewer role you see the text that triggered the content filtering rule violation which can help you decide whether to release the document It can also help you fine tune the content filtering rule or rules that caused the document to be quarantined Documents that contain content rule violations are not rescanned when they are released from the Quarantine You can manage quarantined content filtering rule violation documents in any of the following ways m View a Quarantined Document The Quarantined Document contains basic information about a specific violation which includes document details and scan details If you are assigned the CFContentViewer role you can view the body of the document that contains the violation m Create a comment in the Quarantined Document Add your customized comments in the Quarantined Document Managing the Quarantine 225 Managing quarantined documents Modify save delete or add attachments Save attachments to a specified location delete attachments or add your own attachment to the file before you release the document m Release a document from the Quarantine Release a document from Quarant
99. are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified attribute is Body To specify the action that was taken when a violation was detected under Action Taken select any of the following Ignored document Copied document Cleaned document Removed attachment document Quarantined document Selects the alerts that are generated from documents on which Symantec Mail Security for Domino only logs the event but does not act Selects the alerts that are generated from documents that Symantec Mail Security for Domino copies to the Quarantine database after it detects a violation You must select the Copy the document option on the Content Filtering gt Action tab when you configure the content filtering rule for the violation Selects the alerts that are generated from documents that Symantec Mail Security for Domino repairs The alerts are generated by scans that are configured to repair the infected attachments You configure this option on the Antivirus gt Actions tab Selects the alerts that are generated from documents or attachments that Symantec Mail Security for Domino deletes The alerts are generated by scans that are configured to delete infected attachments You configure this option on the Antivirus gt Actions tab Alerts might also be generated by content filtering rule violations for which any delete option is specified on the Content Filtering gt Act
100. atapackage Insert the Symantec Mail Security for Domino CD into the CD ROM drive Copy the following file to the newly created folder ADMTOOLS SESA_SIPI_for_SMSDOM datapackage sip On the computer on which the SESA Manager is installed insert the SESA CD1 SESA Manager CD into the CD ROM drive At the command prompt change directories on the CD to the following location SIPI To start the SESA Integration Wizard at the command prompt type java jar setup jar In the SESA Integration Wizard click Next until you see the SESA Domain Administrator Information window Integrating Symantec Mail Security for Domino with SESA 243 Configuring logging to SESA 8 Inthe SESA Domain Administrator Information window type the specific information about the SESA Domain Administrator and the SESA Directory SESA Domain Administrator Name SESA Domain Administrator Password IP Address of SESA Directory SSL Port The name of the SESA Directory Domain Administrator account The password for the SESA Directory Domain Administrator account The IP address of the computer on which the SESA Directory is installed may be the same as the SESA Manager IP address if both are installed on the same computer When you are using authenticated SSL instead of SESA default anonymous SSL you must type the host name of the SESA Directory computer For example mycomputer com For more information about SESA default anonymous SSL
101. bled by default On the Action bar click Save To set alert message options for the document author 1 In the Alert Notification document on the Alert Messages tab on the Document Author tab check Send following alert to document author Under Custom text to document author in the Subject field type the subject line of the email message for the alert The default text is SMSDOM detected a violation in a document you authored Use tokens to customize the subject or body of the email message alert as necessary See Using tokens to customize email message alerts on page 90 In the Body field type the body of the email message for the alert The default text is Please contact your system administrator Use tokens to customize the subject or body of the email message alert as necessary See Using tokens to customize email message alerts on page 90 To include the action that was taken by Symantec Mail Security for Domino in the email message alert to the document author click Report action taken by Symantec Mail Security for Domino This option is enabled by default To include information about the violation from the Log in the email message click Include violation information from the log This option is enabled by default On the Action bar click Save 98 Setting global scanning options Configuring global scanning options To set alert message options for the document recipient 1 6 In th
102. c Mail Security for Domino is fully integrated with the Lotus Notes environment and can be accessed like any other database To access Symantec Mail Security for Domino from Lotus Notes 1 2 In Lotus Notes on the File menu click Database gt Open In the Open Database dialog box under Server select the server on which you installed Symantec Mail Security for Domino Under Database in the SAV directory double click SMSDOM Settings 4 1 the Settings database Drag the SMSDOM Settings database window tab to any Lotus Notes bookmark folder Follow steps 1 4 to place the Help Log and Quarantine database shortcuts in your Lotus Notes bookmark folder Installing Symantec Mail Security for Domino 45 Post installation tasks Accessing Symantec Mail Security for Domino remotely from a Web browser In addition to accessing Symantec Mail Security for Domino from the Lotus Notes client you can access the Log Quarantine Definitions and Help databases remotely over the Internet using Internet Explorer 6 0 SP1 or later When you access Symantec Mail Security for Domino remotely from a Web browser you will only be able to perform specific tasks or access certain information Only the tasks that you can perform or information that you can access will appear on the Web browser screen The following tasks and data are not available through the Web browser Settings database This database is inaccessible through a Web browser
103. ce it decodes and decompresses the attachment and then scans it for viruses Symantec Mail Security for Domino also uses Symantec Bloodhound heuristics technology to scan for viruses for which no known definitions exist Bloodhound heuristics technology scans for unusual behaviors such as self replication to target potentially infected documents 168 Scanning for viruses spam and content filtering rule violations About auto protect scanning The standard antispam feature uses a pattern matching heuristics engine to compare the content of incoming email messages to a list of spam characteristics You can select the antispam engine sensitivity level If you subscribe to the premium antispam service the Symantec Premium AntiSpam service provides continual real time updates to the Symantec Premium AntiSpam filters to ensure that your Domino server has the most current spam detection filters that are available Standard antispam and the premium antispam service use the white list feature to reduce the incidents of false positives Symantec Mail Security for Domino lets you filter undesirable message content by using dictionary based content filtering and content filtering rules that you create Symantec Mail Security for Domino scans first for viruses then for spam detection and then for content filtering rules To perform any of the Symantec Mail Security for Domino scanning functions you must have a valid product license installed
104. ch is added to the overall content score Custom word categories let you determine the relative weight that is assigned to a word or phrase when you use content scoring in a content filtering rule See Filtering content with word categories on page 136 Working with content filtering rules Table 7 1 lists the ways in which you can work with content filtering rules Table 7 1 Content filtering rule tasks View the status of content filtering rules Symantec Mail Security for Domino lets you view all of the default content filtering rules as well as the rules that you have created You can view whether the rule is enabled You can also view a description of the content filtering rule and for which type of scan the rule applies See Viewing the status of content filtering rules on page 116 Enable the content filtering rule process To activate content filtering for any type of scanning you must enable the rules processing option See Enabling the content filtering process on page 116 Enable default content filtering rules Select the pre configured content filtering rules that you want to use See Enabling default content filtering rules on page 117 Create a new content filtering rule Create your own content filtering rule to block sensitive or objectionable content See Creating a content filtering rule on page 118 Delete a content filtering rule Dele
105. characters for the following characters arenot White list domains supported m Email subject line prepend text m Directories and folders Table 8 1 Filtering spam 155 Before you install and enable the premium antispam service Premium antispam service constraints Microsoft SMTP service cannot be used for any purpose other than the premium antispam service When you install and enable the premium antispam service Symantec Mail Security for Domino takes control of the Microsoft SMTP service and removes any existing configurations Symantec Mail Security for Domino does not permit using the Microsoft SMTP service for any purpose other than the premium antispam service Lotus Domino setup considerations Table 8 2 describes the tasks that you might have to perform in Lotus Domino if you use certain features with the premium antispam service Table 8 2 Domino feature tasks Domino R5 console commands Symantec Mail Security for Domino runs as a server task on your Domino server using the same identity and authority of the server By default Domino R5 does not permit the server to use the remote console facility to send remote console commands to itself However Symantec Mail Security for Domino relies on remote console commands to enable and run the premium antispam service To use the premium antispam service on Domino R5 you must list the name of the Domino server or the group to which the server b
106. constraints in using the premium antispam service Table 8 1 Premium antispam service constraints SMTP relaying is When you use a Domino server for relaying you configure it to disabled permit the relaying of email messages from specific hosts based on their IP addresses However when you enable the premium antispam service external hosts connect to the Microsoft SMTP service Domino SMTP Inbound is unable to differentiate between hosts that are permitted to relay and hosts that are not To protect your Domino server from an insecure open relay Symantec Mail Security for Domino disables all SMTP relaying All Configuration When you enable the premium antispam service Symantec Mail document changes Security for Domino creates a Server Configuration document if must be made inthe one does not exist Symantec Mail Security for Domino copies the Server settings that it detects in global and group Configuration Configuration documents to the Server Configuration document Thereafter document changes to global and group Configuration documents will not apply to the server All changes must be made in the Server Configuration document Domino 6x Site The premium antispam service does not support the use of Site Documents arenot Documents You must disable the Site Documents feature to use supported the premium antispam service High ASCII and The premium antispam service does not support high ASCII or double byte double byte
107. copy of the source code for Jikes from http www 124 ibm com developerworks downloads detail php group_id 10 amp what rele amp id 501 The use of Jikes is governed by the IBM Public License the full text of which can be found at http www 124 ibm com developerworks opensource license10 html the IBM License OTHER THAN AS PROVIDED IN THIS AGREEMENT THE CONTRIBUTORS AS DEFINED IN THE IBM LICENSE MAKE NO REPRESENATIONS OR WARRANTIES OF ANY KIND WHETHER EXPRESS IMPLIED OR STATUTORY EITHER IN FACT OR BY OPERATION OF LAW AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES INCLUDING WITHOUT LIMITATION WARRANTIES OF TILTE AND NON INFRINGEMENT THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Other than as otherwise provided in this Agreement in no event will any of the Contributors be liable for damages including direct indirect special incidental and consequential damages such as lost profits Any provisions in this License Agreement that differ from the IBM License are offered by Symantec alone and not by any other party Contents Technical support Chapter 1 Chapter 2 Introducing Symantec Mail Security for Domino About Symantec Mail Security for Domino 00 0 0 cceeseseseseseseseteeeeeteeeeeeeeees 15 What s new in Symantec Mail Security for Domino cceeeseseseeeeeeeeeeee 16 Components of Symantec Mail Security for Domino cceeeeseeeeeeeee 17 How Symantec M
108. ct licenses you receive a separate license file for Symantec Premium AntiSpam You must install this license file separately If you register all of the licenses simultaneously you receive one license file You must install this license file on all servers that require any of the licenses that are contained in the license file See Obtaining a license file on page 63 Internet access for the server is required to activate the license and to receive updated filtering rules Updates to the premium antispam service are handled through the Symantec Premium AntiSpam service and not through LiveUpdate To install and activate the premium antispam service license on a server that is behind a firewall you must provide the information that is needed to connect to the proxy server that handles Internet traffic for that server or server group You can install a license file on one or more servers within a server group at one time If you are installing the license file on multiple servers at the same time and these servers use a proxy server for Internet access then you should install the license file by server group and by proxy settings See After you install the Symantec Premium AntiSpam license file on page 69 Note Symantec Premium AntiSpam does not support the installation of license files from path names that contain high ASCII or double byte characters To install a Symantec Premium AntiSpam license file 1 When you receive
109. ct scan regular expressions about 122 filtering email 126 replication 74 182 reputation service 161 requirements system 31 roles Quarantine 216 S Safe List 161 scan error violations about 19 container limits 107 multiple violations 219 Quarantine 215 releasing from Quarantine 219 scan now 170 scans about 167 auto protect 168 licensing requirements 61 168 multiple violation types 215 scan now 170 scheduled scan 174 troubleshooting scan status errors 54 scheduled reports agent 211 scheduled scan 174 scores 140 security events 240 serial numbers licensing 64 server groups See also databases See also multiple servers creating and managing 79 82 setting global options 83 Unassigned Servers 50 79 server message severities Symantec Mail Security for Domino Log 195 Symantec Mail Security for Domino Quarantine 214 server status checking 51 troubleshooting status errors 52 SESA application events 239 configuring logging to 241 248 installing Agent 243 recognizing Symantec Mail Security for Domino 241 running the SESA Integration Wizard 241 security events 240 uninstalling 248 Settings database about 21 replicating database 75 shared virus definition files 182 spam See antispam filtering Index 255 statistics 198 status errors 52 Striker technology 104 Suspect List 161 Symantec Brightmail Logistics and Operations Center BLOC 157 Symantec Mail Security for Domino about 15 accessing remotely 45 accessing
110. ctory of your default Data directory When you are finished installing Symantec Mail Security for Domino you should perform the post installation tasks See Post installation tasks on page 40 Installing the product without the premium antispam service Before you install Symantec Mail Security for Domino you must stop any Lotus Domino partitions that are running on the computer and the Lotus Notes client or Web client if either is on the same computer as the server partitions Additional preparation and configuration is required to use the Symantec Premium AntiSpam service See Installing the product with the premium antispam service on page 34 Installing Symantec Mail Security for Domino 33 Installing Symantec Mail Security for Domino To install the product without the premium antispam service 1 10 11 12 Insert the Symantec Mail Security for Domino installation CD into your CD ROM drive The installation program launches automatically If it does not you should run cdstart exe from the installation CD On the Symantec Mail Security for Domino installation screen click Install Symantec Mail Security for Domino to begin the installation process Read the on screen instructions and then click Next to continue Indicate that you accept the terms of the Symantec software license agreement and then click Next You must accept the terms of the license agreement for the installation to continue In
111. cular alert that you are configuring If you enable this option you must specify the name of the alert statistic and an alert threshold Under Statistic alert threshold type the number of times that the alert statistic must be logged to the Lotus Domino Log before the administrator receives notification of the statistic You set notification options in the Lotus Notes Statistics and Events database For more information see your Lotus Notes documentation Setting global scanning options 99 Configuring global scanning options 3 Under Alert statistic name type the name of the alert statistic Symantec Mail Security for Domino prepends the SAV Alerts prefix to the name that you specify 4 Onthe Action bar click Save To delete an alert 1 Inthe Settings view double click a server group 2 Inthe Group document on the Configuration tab on the Alerts tab double click the alert that you want to delete 3 Onthe Action bar click Delete 4 Inthe confirmation dialog box click Yes 100 Setting global scanning options Configuring global scanning options Establishing antivirus protection This chapter includes the following topics m About antivirus protection m Establishing antivirus scanning policies About antivirus protection Symantec Mail Security for Domino detects viruses worms and Trojan horses in all major file types for example Windows files DOS files Microsoft Word and Excel files The outbreak
112. cutable viruses and locate the various logical regions of each application that it is configured to scan It analyzes the program logic in each of these regions for virus like behavior and simulates this behavior to determine whether the program is a virus Bloodhound and Symantec Bloodhound Macro technology uses a hybrid heuristic macro viruses scheme to detect and repair more than 90 percent of all new and unknown macro viruses For example every time that Symantec Mail Security for Domino scans a Microsoft Word document Bloodhound Macro sets up a complete virtual environment into which it loads the document The macros that are contained in the document are run as they would be in the word processing application Bloodhound Macro monitors the macros as they run to see if they copy themselves from the host document to another virtual document Bloodhound Macro also runs the copied macros and verifies whether they can further propagate About NAVEX technology NAVEX is a technology that lets you automatically update the antivirus scanning component of Symantec Mail Security for Domino during routine virus definitions updates This ensures that your antivirus protection stays current regardless of platform against new virus threats without the need for inline revisions or time consuming upgrades The antivirus scanning component is comprised of dozens of complex search algorithms CPU emulators and other program logic The scanning compon
113. d for extracting attachments type the appropriate number of kilobytes The default setting is 20000 7 Onthe Action bar click Save Establishing antivirus protection 107 Establishing antivirus scanning policies Setting container limits Symantec Mail Security for Domino contains a decomposer that extracts container files so that they can be scanned for viruses The decomposer continues to extract container files until it reaches the base file Symantec Mail Security for Domino imposes limits on file extraction These limits protect against denial of service attacks that are associated with overly large or complex container files that take a long time to decompose These limits also enhance scanning performance When a container file reaches any one of the set limits the scanning process stops a scan error violation is logged to the specified logging destinations and the file is disposed of according to the antivirus action policies See Defining antivirus action policies on page 108 The default values are the minimum values Symantec Mail Security for Domino does not accept any values that are less than the minimum values The maximum values are limited by 32 bit data size If you type an incorrect value you receive an error message that indicates the allowable minimum and maximum values Warning The maximum values for container limits are based on operating system and hardware limitations Increasing the container li
114. date About shared virus definition files LiveUpdate requires an Internet connection With LiveUpdate Symantec Mail Security for Domino connects automatically to a Symantec Web site to determine if your virus definitions need updating If so it downloads the proper files and installs them in the proper locations A LiveUpdate connection can be made even when your organization uses a firewall See Using LiveUpdate with a firewall on page 184 See Updating virus protection on page 185 You must have a valid content license to use LiveUpdate A content license is a grant by Symantec Corporation for you to update Symantec corporate software with the latest associated content such as new virus definitions When you do not have a content license or your license expires your product does not receive the most current virus definitions and your servers are vulnerable to threats See Checking the status of your content license on page 189 If you intend to replicate virus definitions across multiple servers you must create a Definitions database When Symantec Mail Security for Domino performs a LiveUpdate the most current virus definitions set is stored in the Definitions database You can create your own virus definitions set modify which definitions set to use for scanning and manage the size of the Definitions database See Managing the Definitions database on page 190 Note Updates to the premium antispam se
115. dates of the license period depend on the terms of your license agreement When a license approaches its expiration date it enters the warning period During the warning period the product sends messages to remind you that your license needs to be renewed See If you want to renew a license on page 71 About license activation Symantec issues a serial number for each type of license that you purchase This serial number is required to register your product and your maintenance agreement The serial number is provided on a license certificate which is mailed separately and arrives in the same time frame as your software For security reasons the license certificate is not included in the Symantec Mail Activating your Symantec Mail Security for Domino licenses 63 About license activation Security for Domino software distribution If you are upgrading from a previous version of the product and you have an active maintenance contract you might receive the serial number certificate with an upgrade insurance letter See If you do not have a serial number on page 63 License activation involves the following process Obtain a license file To request a license file you must have the license serial number from Symantec for each license that you want to activate After you complete the registration process Symantec sends you the appropriate license file by email See Obtaining a license file on page 63 Install th
116. detection feature automatically detects virus outbreaks and sends an alert notification to whomever you designate Symantec Mail Security for Domino also includes a decomposer that handles most container compressed and archive file formats and nested levels of files including Zip and RAR To enhance scanning performance Symantec Mail Security for Domino contains default settings that limit the depth to which container or compressed files are scanned but you can modify these settings You can also limit scanning to certain file types based on file name extension See Specifying what to scan on page 84 Symantec Mail Security for Domino uses the following technologies to protect your system from viruses Bloodhound Provides heuristic detection of new or unknown viruses m NAVEX Provides protection from new classes of viruses automatically through LiveUpdate m Striker Detects polymorphic viruses 102 Establishing antivirus protection About antivirus protection When a new virus is identified information about the virus a virus signature is stored in a virus definition file The virus definition file is updated automatically through LiveUpdate When Symantec Mail Security for Domino scans for viruses it searches for these virus signatures To supplement the detection of virus infections by virus signature Symantec Mail Security for Domino uses Bloodhound technology Bloodhound technology uses heuristics to detect new or
117. dministrators of the following products it is important that Support you read our recommendations before installing your product F security response E e Symantec AntiVirus Corporate Edition 9 x F downloads Symantec Mail Security for Microsoft Exchange 4 x F about symantec F search Enter Serial Number F feedback Please enter the serial number printed on your certificate or upgrade insurance notice Serial Number 1095 2003 Symantec Corporation Example F8573329133 All rights reserved Legal Notices Privacy Poli goai help next Supported Languages Use this site in English Acc der ce site en fran ais EREA fad PP eR Utilizza il sito in italiano Lesen Sie diese Website auf Deutsch oO Webt4 hE AABTHA i ET Done LOE B internet Your Web browser must use 128 bit encryption to view the site Activating your Symantec Mail Security for Domino licenses 65 About license activation 2 Inthe Serial Number box type the 11 digit serial number that is provided on the license certificate and then click Next If you are registering multiple types of licenses type one of the serial numbers and then click Next Follow the on screen instructions to add additional serial numbers 3 Follow the on screen instructions to register your license and receive your license file Symantec will send you an email message that contains the license file in an attachment If the email message does not arriv
118. ds that you can use from the Domino console Table 2 4 Console commands ac tp HELP Lists Symantec Mail Security for Domino console commands INFO Provides a summary of Symantec Mail Security for Domino operations STAT RESET Clears processing details JOBS Lists upcoming scheduled scans by job name The job name is the description given to the scheduled scan See About scheduled scanning on page 174 Installing Symantec Mail Security for Domino 57 Initiating tasks from the Domino console Table 2 4 Console commands SCAN lt database gt Initiates a scan of the specified databases A number is displayed in the console to identify each scan When no databases are specified only databases in the default data directory are scanned No subdirectories are scanned You can specify databases with long file names but the file names must not have spaces STOP lt n gt Stops a specific scan When you perform a scan the scan is assigned a number You can find the scan number in the Log in Server Messsages or in the Domino server console QUIT Stops the Symantec Mail Security for Domino server process Type LOAD NNTASK at the console command prompt to reload Symantec Mail Security for Domino If you have the premium antispam service enabled stopping the Symantec Mail Security for Domino server process will also stop the flow of incoming SMTP traffic To continue the flow of SMTP traffic you must dis
119. duled scanning you can perform a server scan on demand Scan now scans let you scan all of the databases in the default data directory or specific directories that you select You specify which exclusions to apply how to handle attachments whether to scan native MIME message bodies whether to scan for content filtering rule violations whether to scan all documents or only those that were modified since a specified date and how to respond when a virus is detected You can perform a scan now scan through the user interface or from the Domino console See Initiating tasks from the Domino console on page 56 See Configuring scan now settings on page 171 To scan for content filtering rule violations you must first specify that the content filtering rule applies to Manual Scans scan now when you create or modify a rule See Setting the basic options for a content filtering rule on page 119 Warning Scanning for content filtering violations is not safe for most databases Only apply content filtering rules to databases that need to be scanned for a specific type of content filtering rule violation For incremental scans Symantec Mail Security for Domino uses the current date format that is set on the system regardless of what is typed For example if you type 5 3 04 12 A M and the date format on your computer is set for MM DD YY HH MM AM PM Symantec Mail Security for Domino reflects the date as 05 03 04 12 0
120. e 185 Updating virus protection To use LiveUpdate with a firewall that does not support user accounts Ifthe firewall requires a user name and password create an FTP proxy server that requires the same user name and password and configure LiveUpdate to use the FTP proxy server LiveUpdate can then pass the same user name and password to both the proxy server and the firewall To use LiveUpdate with an internal LiveUpdate server 1 When a firewall rule cannot be configured to permit the LiveUpdate connection use LiveUpdate Administrator LUAdmin to create an internal LiveUpdate server 2 Manually download virus definitions updates from the Symantec Security Response Web site and apply them to the internal LiveUpdate server For more information see the LiveUpdate Administrator documentation on the installation CD in the following location DOCS LUA Luadmin pdf Updating virus protection You can automatically update virus protection using LiveUpdate LiveUpdate can be configured to run on a scheduled basis or you can run it on demand See Updating virus protection with LiveUpdate on page 185 You can also update virus definition files without using LiveUpdate To update virus definition files without LiveUpdate you need a Web browser See Updating virus protection without LiveUpdate on page 188 Updating virus protection with LiveUpdate Symantec Mail Security for Domino lets you perform LiveUpdate on demand or
121. e Viruses virus statistics only Spam Score spam detection statistics only Spam or suspected spam email messages that are deleted by the premium antispam service are not included in the count m Violations content filtering statistics only You can select yearly or monthly to add additional sort columns to the view You can sort data by any column Reporting Displays queries and completed reports that you create See Customizing queries on page 203 Managing the Log You can manage the Log in any of the following ways m View message and incident documents Open documents which provide details about server messages product information scan reports and violation incidents See Viewing message and incident documents on page 199 m Export incidents to Microsoft Excel Export items from the Incidents view to a Microsoft Excel spreadsheet See Exporting incidents to Microsoft Excel on page 200 m Delete items from the database Delete messages and incidents from the Log database on demand See Deleting items from the Log on page 201 m Purge items from the Log Enable the purge agent to regularly purge items from the Log database See Enabling the Log purge agent on page 202 Using the Symantec Mail Security for Domino Log 199 Managing the Log Viewing message and incident documents When an incident or a message is logged a document that contains details about the incide
122. e servers m Managing multiple servers m Customizing server groups About administering Symantec Mail Security for Domino on multiple servers You can simplify the creation and management of Symantec Mail Security for Domino databases across multiple Lotus Domino servers Choose a single server on which to manage Symantec Mail Security for Domino and receive updated virus definitions Use Lotus Domino replication technology to synchronize the Symantec Mail Security for Domino databases on the managed server with other servers You can also use the replication process to send statistics and reports on incidents for all of the servers to the managed server See Managing multiple servers on page 74 For more information about database replication see your Lotus Domino documentation 74 Administering Symantec Mail Security for Domino on multiple servers Managing multiple servers Use server groups to simplify the management of your servers Create server groups that have acommon purpose and therefore require the same protection for example email servers By grouping servers you apply a common set of protection settings once rather than repeatedly to each server In a large network with multiple servers that perform similar roles the reduction in configuration time and maintenance costs can be considerable See Customizing server groups on page 79 Managing multiple servers You can simplify the management of multip
123. e Alert Notification document on the Alert Messages tab on the Administrator tab click Send following alert to specified administrators This option is enabled by default Under Specified administrators in the drop down list select the administrators and others to notify when Symantec Mail Security for Domino detects a virus or rule violation Under Custom text to specified administrators in the Subject field type the subject line of the email message for the alert The default text is SMSDOM detected a violation in a document authorized by Author Use tokens to customize the subject or body of the email message alert as necessary See Using tokens to customize email message alerts on page 90 In the Body field type the body of the email message for the alert The default text is Please check the SMSDOM Log for more information Use tokens to customize the subject or body of the email message alert as necessary See Using tokens to customize email message alerts on page 90 Setting global scanning options 97 Configuring global scanning options To include the action that was taken by Symantec Mail Security for Domino in the email message alert to the administrator click Report action taken by Symantec Mail Security for Domino This option is enabled by default To include information about the violation from the Log in the email message click Include violation information from the log This option is ena
124. e Alert Notification document on the Alert Messages tab on the Document Recipient tab check Send following alert to intended recipients Under Custom text to document recipients in the Subject field type the subject line of the email message for the alert The default text is SMSDOM detected a violation in a document sent to you Use tokens to customize the subject or body of the email message alert as necessary See Using tokens to customize email message alerts on page 90 In the Body field type the body of the email message for the alert The default text is SMSDOM has detected a violation Please contact your system administrator Use tokens to customize the subject or body of the email message alert as necessary See Using tokens to customize email message alerts on page 90 To include the action that was taken by Symantec Mail Security for Domino in the email message alert to the document recipient click Report action taken by Symantec Mail Security for Domino This option is enabled by default To include information about the violation from the Log in the email message click Include violation information from the log This option is enabled by default On the Action bar click Save To set alert statistics options 1 In the Alert Notification document on the Statistics tab check Gather statistics for this alert This option lets you gather statistics in the Lotus Domino Events Log for the parti
125. e Configuration tab on the Logging tab under What to log select one of the following m General messages m General messages and viruses that couldn t be eliminated m General messages and all violations This option is enabled by default Under Where to log select any of the following logging destinations m SMSDOM Log This option is enabled by default m Operating System Event Log Enable SESA Logging The SESA Agent IP Address Port Number is configured upon software installation The default IP address and port is 127 0 0 1 This logging destination is in addition to the console window and Domino server log On the Action bar click Save Setting global scanning options 89 Configuring global scanning options Configuring trusted server options Symantec Mail Security for Domino lets you use trusted servers to reduce scanning redundancy and increase performance A trusted server is one that you know is safe from outside security breaches by means of a firewall or similar protection device or software or one that is already scanning email traffic for viruses spam and content filtering rule violations For example inside a firewall you might have a number of servers set up to route the same stream of email messages If every one of those servers scans the same mail stream you might have unnecessarily redundant scanning processes in place You can eliminate some of the redundancy by designating servers that Symantec Mail Secur
126. e Quarantine for virus infections are rescanned before they are sent to their destinations Symantec Mail Security for Domino treats documents that are unscannable contain encrypted container files or exceed container limits as scan error violations Scan error violation documents are not scanned when they are released from the Quarantine For documents and email messages that trigger a content filtering rule violation if you have the appropriate Quarantine roles you can view the body of the message that triggered the violation Documents held in the Quarantine for content filtering rule violations are not rescanned when they are released from the Quarantine See About releasing documents from the Quarantine on page 219 When Symantec Mail Security for Domino scans a document it is possible that the document might trigger multiple types of violations For example a document might contain a virus a content filtering rule violation and an encrypted container file When a document contains multiple violation types Symantec Mail Security for Domino quarantines the document based on the most severe violation that it detects For example if a document contains a virus infection and a content filtering rule violation it is quarantined by Symantec Mail Security for Domino as an infected document See About multiple violation types on page 220 You manage the Quarantine by performing specific tasks such as viewing and adding
127. e again 56 Installing Symantec Mail Security for Domino Initiating tasks from the Domino console Initiating tasks from the Domino console Symantec Mail Security for Domino lets you view manage and perform various functions directly from the Domino console From the console you can perform on demand scans that use your Settings database configurations Performing tasks from the Domino console You can manage several Symantec Mail Security for Domino operations and perform scanning functions from the Domino server console Figure 2 3 shows the Domino server console Figure 2 3 Domino console Calendar Connector started Event Monitor started Releasing unused storage in database statrep nsf Schedule Manager started SchedMgr Validating Schedule Database SchedMgr Done validating Schedule Database Stats agent started JUM Java Virtual Machine initialized HTTP Web Server started POP3 Server Started Maps Extractor started Database Server started Maps Extractor Building Maps profile Maps Extractor Maps profile built OK sav help SMSDOM Valid commands are INFO Show summary information STAT RESET Reset all SMSDOM statistics JOBS Show upcoming scheduled scans SCAN lt names gt Start a database scan STOP lt n gt Stop the scan with ID number lt n gt QUIT End task Use load NTASK to reload 69 24 2063 11 57 68 AM Searching Administration Reques database gt i S Table 2 4 lists the comman
128. e auto protect scan now or scheduled scans are configured to repair infected attachments but quarantine any documents that have attachments that cannot be repaired m Antivirus scanning is configured to quarantine any documents that contain scan error violations You have several options for disposing of a document in the Quarantine such as saving the document to another location or releasing the document See Managing the Quarantine on page 213 Keep virus protection definitions up to date Symantec Mail Security for Domino relies on up to date information to detect and eliminate viruses One of the most common reasons computers are vulnerable to virus attacks is that virus definition files are not updated regularly Symantec regularly supplies updated virus definition files Using LiveUpdate Symantec Mail Security for Domino connects to a Symantec server over the Internet and automatically determines if virus definitions need to be updated If they do the virus definition files are downloaded to the proper location and installed See Configuring LiveUpdate on page 181 Note To receive new virus definitions through LiveUpdate you must have a valid content license See Activating your Symantec Mail Security for Domino licenses on page 61 Analyze data Introducing Symantec Mail Security for Domino 27 What you can do with Symantec Mail Security for Domino Symantec Mail Security for Domino gathers a
129. e license You must install the content and product licenses on each server file on which you run Symantec Mail Security for Domino This enables the scanning processes and lets you update your product and its associated content using LiveUpdate See Installing product and content license files on page 65 If you purchased a subscription for the Symantec Premium AntiSpam service you must install the Symantec Premium AntiSpam license on the servers on which you intend to use the premium antispam service See Installing a Symantec Premium AntiSpam license file on page 67 If you do not have a serial number Your license certificate which contains the serial numbers for the licenses that you have purchased should arrive within three to five business days of when you receive your software or subscribe to Symantec Premium AntiSpam If you do not receive the license certificate contact Symantec Customer Service at 800 721 3934 or your reseller to check the status of your order If you have lost your license certificate contact License Support See Where to get more information about Symantec Mail Security for Domino on page 28 Obtaining a license file To request a license file you must have the serial number that is required for activation Each license has a separate serial number The serial number is used to request a license file and to register for support 64 Activating your Symantec Mail Security for Domi
130. e servers that you select User Name Type the user name that is required to log on to the proxy server This information must be the same for all of the servers that you select Leave this field blank if no user name is required Password Type the password that is required to log on to the proxy server if needed This information must be the same for all of the servers that you select Leave this field blank if no user name is required To secure the transmission of your password over the network you should encrypt the network port data Click Set Port Preferences to configure or check port settings Activating your Symantec Mail Security for Domino licenses 69 About license activation 9 Click OK 10 On the License Installation Status document on the Action bar click Check License Installation Status 11 Verify whether the license file installed successfully and then do one of the following m If the license installed successfully on the Action bar click Close m If the license file did not install successfully resolve the errors and then reinstall the license file See License installation status errors on page 53 After you install the Symantec Premium AntiSpam license file To use Symantec Premium AntiSpam you must enable the premium antispam service See Enabling and disabling the premium antispam service on page 159 After you activate the premium antispam service license if you change the proxy s
131. e user s status request m NNTASK might not be running on the server m The network might be slow After you resolve the issue close the License Installation Status document and install the license file again for that server Scan status errors When you perform a scan now on demand scan from the Lotus Notes client you can check the status of the scan See Configuring scan now settings on page 171 When a scan status cannot be determined because of an unresponsive server you receive the following error message Waiting for response from server Click Check Scan Status again When no response occurs after 5 minutes a communication error with NNTASK might have occurred See documentation for more information When you receive this message one of the following events might have occurred m NNTASK might be under a heavy load and unable to immediately respond to the user s status request m NNTASK might not be running on the server m The network might be slow After you resolve the issue you should close the Scan Status document and perform scan now again If Symantec Mail Security for Domino can confirm that the connection with NNTASK has failed you receive the following error message Error communicating with NNTASK Click Close and try again After you close the Scan Status document you can perform scan now again Installing Symantec Mail Security for Domino 55 Troubleshooting status
132. e within two hours an error might have occurred such as an invalid email address entry You should try again to obtain the license file through the Symantec Web site Installing product and content license files A license file contains the information that is required to activate one or more features in a product or to update the product and its associated content A license file may contain one or more types of licenses depending on whether you registered the license serial numbers separately or at the same time Symantec Mail Security for Domino requires a product license and a content license to ensure proper functionality To activate the premium antispam service you also must have a Symantec Premium AntiSpam license Additional configuration is required to ensure proper functionality See Installing a Symantec Premium AntiSpam license file on page 67 You must install the product and content license files on each server on which Symantec Mail Security for Domino is installed regardless of whether the Domino installation is partitioned or the Domino server is a cluster member For example if the server has multiple partitions you only need to install one content license file and one product license file on the server Likewise you must install one content license file and one product license file on each member of a cluster A license file cannot be replicated You can install a license file on one or more servers within a se
133. ec Corporation Java and all Java based trademarks Sun Sun Microsystems the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems Inc Microsoft Windows NT and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries IBM the IBM logo Lotus Domino and Notes are registered trademarks of IBM Corporation in the United States other countries or both Intel and Pentium are registered trademarks of Intel Corporation Adobe Acrobat and Reader are registered trademarks of Adobe Systems Incorporated in the United States and other countries THIS PRODUCT IS NOT ENDORSED OR SPONSORED BY ADOBE SYSTEMS INCORPORATED PUBLISHERS OF ADOBE ACROBAT Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 Technical support As part of Symantec Security Response the Symantec global Technical Support group maintains support centers throughout the world The Technical Support group s primary role is to respond to specific questions on product feature function installation and configuration as well as to author content for our Web accessible Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion For example
134. ec Mail Security for Domino attempts to digitally sign portions of the Settings Log and Quarantine databases This is required for minimal operation of the software To minimize the impact on performance Symantec Mail Security for Domino does not attempt to sign every design element The first time that you attempt to open an unsigned database you are prompted whether to trust unsigned code Trusting unsigned code is a security risk because it violates the integrity of the workstation Before you open the databases for the first time sign the databases with a trusted Notes ID file using the Domino Administrator client To properly sign the Symantec Mail Security for Domino databases there are several options that you must configure In the Domino Administrator client in the Sign Database dialog box ensure that the following settings are configured m Under What do you want to sign select All design documents m Uncheck the option Update the existing signatures only faster m In Domino 6 x repeat the database signing steps and Under What do you want to sign select All data documents Ensure that you use an administrator ID to sign databases Configure the ID as follows m The ID should sign all design documents and all data documents if you are using the Domino 6 x Administrator client not just those with existing signatures m It should be a trusted administrator s ID or server ID m The ID should have
135. ecify which event must occur to trigger the notification whom to notify and which statistics to gather Symantec Mail Security for Domino lets you notify document recipients and document authors that a violation occurred and how it was handled You can use tokens to customize your own notification messages to provide further information or instructions For example if your policy is to quarantine infected documents your customized message can inform the intended recipients about who to contact to release the document Using tokens to customize email message alerts To create email message alerts more efficiently you can substitute tokens to represent custom text For example green 18 italicl courier Author black normal 10 displays the author s name in green 18 point italic type and then returns it to black 10 point normal type Substitution tokens use different delimiters than formatting tokens You offset substitution tokens with the percentage character You offset format tokens with braces Note Tokens that contain the percentage character are used for the subject and body of the email message Tokens that contain braces are only used for the email message body Table 5 1 describes the tokens that you can use to customize email message alerts Table 5 1 Email message alert tokens DBName Document s database name DBTitle Document s database title DocumentUniqueID Unique
136. eeeeeees 211 Managing the Quarantine About the Quarantine oo cece ccccccecssccsscssessecsscssscsscssessecsssssecsscsecssscssesssessees Managing quarantined documents About Quarantined Documents VIEWS cccccesesscsscsscesseeseesecseeseeseseees 215 Assigning Quarantine roles 0 cccccsccsssessesesseseseeceseseeeeseseeeeseeeeaeseeeeaeeees 216 Actions to manage quarantined documents cccceeceseeeeseteeeeeees 218 About releasing documents from the Quarantine ceeeseeeeeees 219 About multiple violation types ceccesseseseseeceseeeeseseeeeseeeeseeeeeseeees 220 Managing quarantined infected documents cccssesssessseceseeesesenees 220 Managing quarantined content filtering rule violation COCUMENTS cated aa a ae E EEA A E E EEEE 224 Managing backup documents 0 ccecccesssseseseeceseseeceseeeceseeeeseseeeeseeeeseseeeeaeeees 228 Purging the Quarantine 0 ececceesessscesesceseseesesececeseceseseeeesesenscseseeseseseesees 229 Automatically routing messages to a spam folder About the foldering agent eriin inin EEE ER 231 How the foldering agent works c ccccssssssssesessceseseseseseesessseeeeeseseseseeees 231 Setting up the foldering agent 0 0 ccesesssssesesesesesessssesseeseeesesesesetseseeeeees 232 Installing the foldering agent cccccccsesesessssesecececeseseseseesetseeseeeees 233 After installing the foldering agent on Lotus Notes 5 0 1X 234 Distributing Help files to user
137. efault setting is daily On the Action bar click Save To set LiveUpdate connection options 1 2 In the Group document on the LiveUpdate tab on the Connection tab under If unable to connect to LiveUpdate server specify the retry frequency when a connection cannot be made to a LiveUpdate server The default setting is to make 3 attempts and to retry each attempt every 20 minutes On the Action bar click Save To set LiveUpdate notification options 1 In the Group document on the LiveUpdate tab on the Notifications tab under When to notify select any of the following When New Symantec Mail Security for Domino has performed a Definitions Arrive LiveUpdate and new virus definitions were downloaded When Product Symantec Mail Security for Domino has performed a Updates Arrive LiveUpdate and product updates were downloaded and installed When Errors Occur A LiveUpdate was not performed Possible reasons include a lost connection with the LiveUpdate server or errors in downloading virus definition files or product updates When Up to Date LiveUpdate has confirmed that virus definitions and product updates are all up to date When definitions are The active virus definitions set is older than the number of older than 14 days days that are specified The default setting is 14 days When license enters The content license and product license are in the warning warning period oris period or have expired expired n
138. elongs in the Administrators field in the Server document Removing the Domino server from the Administrators field when the premium antispam service is enabled results in a server failure For more information see your Lotus Domino documentation 156 Filtering spam Before you install and enable the premium antispam service Table 8 2 Domino feature tasks IP address connection allow deny lists When you enable the premium antispam service Symantec Mail Security for Domino automatically copies the settings in the Domino SMTP Inbound allow deny lists to the Microsoft SMTP service If you need to modify these settings you can do one of the following m Make the modifications in Microsoft SMTP If you disable the premium antispam service Symantec Mail Security for Domino deletes any existing settings in the Domino allow deny lists and replaces them with the settings in the Microsoft SMTP allow deny lists m Disable the premium antispam service make the changes in Domino Administrator and then re enable the premium antispam service When the premium antispam service is re enabled Symantec Mail Security for Domino deletes any existing settings in the Microsoft SMTP allow deny list and replaces them with the settings from the Domino allow deny lists Expected behaviors in using the premium antispam service Table 8 3 describes the behavior that you can expect when you enable disable and use the premium antispam se
139. enable rules processing in addition to enabling each rule that you want to use See Enabling the content filtering process on page 116 118 Filtering unwanted content Working with content filtering rules To enable default content filtering rules 1 In the Group document on the Content Filtering tab on the Rules tab double click the rule that you want to enable Settings Document for Unassigned Servers Lotus Notes laj xj File Edt View Create Actions Text Help obS 754 5 Workspace gt Symantec Mail Security for d Settings Document for Unassign TJ close save D Help Le Show Server Status A New Rule Group Unassigned Servers Symantec a Configuration Antivirus Antispam Content Filtering Scan LiveUpdate Licensing Match Lists Word Categories I Enable rules processing Enabled Description EMail Writes S Scan M Scar Stop Ea x Delete attachments qreater than Smeqs in size x X Delete launchable attachments v S Delete Visual Basic Script attachments v x Quarantine documents with questionable content v In the Content Filtering Rule document on the Basics tab check Enable this rule On the Action bar click Save Creating a content filtering rule To create a content filtering rule you specify the basic settings and set up as many conditional expressions as you need to categorize the objectionable content that you are t
140. ent examines a file to determine if it contains viruses The scanning component scans files and disks for virus fingerprints unique sequences of bytes that are known to be contained in viruses These fingerprints are stored in the virus definition files that are downloaded at least once a week The scanning component also repairs infected documents Occasionally a new virus or class of virus emerges that cannot be detected by existing scanning components These viruses require new algorithms for detection and consequently a new scanning component NAVEX technology lets you quickly and efficiently upgrade the Symantec Mail Security for Domino scanning components 104 Establishing antivirus protection Establishing antivirus scanning policies About Striker technology Striker technology identifies polymorphic computer viruses which are the most complex and difficult viruses to detect Like an encrypted virus a polymorphic virus includes a scrambled virus body and a decryption routine that first gains control of the computer and then decrypts the virus body A polymorphic virus also adds a mutation engine that generates randomized decryption routines that change each time that a virus infects a new program As a result no two polymorphic viruses look alike Each time that Striker scans a new program file it loads the file into a self contained virtual computer The program runs in this virtual computer as if it were running on a real c
141. er Status and then click Check Statistics See Checking server status on page 51 To check the license status from the Domino server console On the Domino server console at the command prompt type the following TELL SAV INFO Receiving notification when a license is about to expire Virus definitions updates and scanning operations are limited to the period of time that is specified by the respective license When a license approaches its expiration date it enters the warning period You can configure the product to send you a message to remind you that your license needs to be renewed To receive notification when a license is about to expire 1 Onthe Lotus Notes client open the Symantec Mail Security for Domino Settings database 2 Inthe Settings view double click a server group 3 In the Group document on the LiveUpdate tab on the Notifications tab under When to notify check When license enters warning period or is expired notify me every 14 days The default setting is 14 but you can change the number of days 4 Inthe Specified users to notify list select who to notify when the license is about to expire 5 On the Action bar click Save Activating your Symantec Mail Security for Domino licenses 71 If you want to renew a license If you want to renew a license When a server has an expired premium antispam service license or when the premium antispam service license is missing or invalid the premium an
142. er of precedence 125 Microsoft Excel 200 Microsoft IIS Administration 34 39 Microsoft Internet Information Services IIS 34 39 153 Microsoft SMTP service 34 39 153 multiple servers 214 See also server groups administering Symantec Mail Security for Domino 73 creating replica databases 76 Definitions database 190 managing 27 74 replicating databases 74 scheduled scans 175 native MIME 86 106 157 NAVEX technology 103 notifications See alerts O on demand scans See scan now Open Proxy List 161 Operating system Event Log 88 outbreak detection about 25 101 management 110 111 P partitions enabling premium antispam service 153 installing on 32 upgrading on 35 performance optimization 49 post installation tasks 40 premium antispam service See antispam filtering Probe Network 157 processing threads 48 product license 61 protection maintaining 181 proxy server LiveUpdate connection 183 premium antispam service 67 purge agent Definitions 192 granting rights 47 Log 202 Quarantine 229 Q Quarantine about 21 26 213 assigning roles 216 backup files about 213 managing backup files 228 managing content filtering rule violation files 224 infected files 220 multiple violation types 215 purging 229 releasing files 215 219 224 replicating database 76 setting backup file options 86 views Backup Documents 228 Quarantined Documents 215 queries custom 203 R ReadMe txt 30 real time scans See auto prote
143. erver settings for the server on which the premium antispam service is enabled you must reinstall the premium antispam service license and specify the new proxy settings Otherwise the premium antispam service is unable to update the spam detection filters You can check the license status and configure the product to notify you when the license is about to expire See Checking the license status on page 70 See Receiving notification when a license is about to expire on page 70 If your premium antispam service license expires the premium antispam service is automatically disabled After you activate your new license you must re enable the premium antispam service See If you want to renew a license on page 71 See Enabling and disabling the premium antispam service on page 159 70 Activating your Symantec Mail Security for Domino licenses About license activation Checking the license status You can check the status of your product content and premium antispam service licenses from the Lotus Notes client or from the Domino server console You can use this information to verify that your licenses are current and that your product is activated and protecting your computers To check the license status from the Lotus Notes client Doone of the following m Inthe Log database in the left pane click Server Messages m Inthe Settings database in the Group document on the Action bar click Show Serv
144. ervers Administering Symantec Mail Security for Domino on multiple servers 75 Managing multiple servers For more information about replication procedures see the appropriate Lotus Domino documentation Ensure that you replicate Symantec Mail Security for Domino databases only to other servers that are running the same version of Symantec Mail Security for Domino and that are on the same operating system Undesirable results are likely to occur when you replicate databases that are installed on different product versions or operating systems and Symantec cannot provide support for this configuration You can replicate the following Symantec Mail Security for Domino databases m Settings database sav nsf m Log database savlog nsf m Quarantine database savquar nsf m Definitions database savdef nsf Settings database Through replication the Symantec Mail Security for Domino server task NNtask monitors the Settings database for changes Any changes made to the Symantec Mail Security for Domino Settings database on any of the Domino servers are distributed to the other replicas when a manual or scheduled replication occurs After replication the new settings are automatically reloaded All Settings database options are replicated among the Domino servers Note You can avoid replication save conflicts by permitting only the Domino administrator in charge of antivirus policy to modify the Symantec Mail Security for Dom
145. ete In the Scheduled Scan document on the Action bar click Delete In the confirmation dialog box click Yes On the Action bar click Save 180 Scanning for viruses spam and content filtering rule violations About scheduled scanning Configuring LiveUpdate This chapter includes the following topics m About LiveUpdate m About shared virus definition files m Configuring LiveUpdate on a proxy server m Using LiveUpdate with a firewall m Updating virus protection m Checking the status of your content license m Managing the Definitions database About LiveUpdate Symantec Mail Security for Domino relies on up to date information to detect and eliminate viruses One of the most common reasons that you might have a virus problem is that your protection files are not current Symantec regularly supplies updated virus definition files which contain the necessary information about all newly discovered viruses When you have more than one Symantec product installed on your Lotus Domino server you need only perform one LiveUpdate session The virus definitions are shared by the other Symantec products See About shared virus definition files on page 182 When LiveUpdate runs it determines how to connect automatically You can force LiveUpdate to connect with a specific method For example you might have an Internet proxy See Configuring LiveUpdate on a proxy server on page 183 182 Configuring LiveUp
146. etwork m Enhanced MIME filtering Symantec downloads a list of MIME filters developed by BLOC and treats any message as spam if any MIME attachment in the message matches a Symantec MIME filter See Identifying spam using the premium antispam service on page 157 Table 1 1 Introducing Symantec Mail Security for Domino Components of Symantec Mail Security for Domino New features 17 The foldering agent is an application that is designed to work with the Symantec Premium AntiSpam service It lets you automatically route spam and suspected spam messages to a spam folder in each user s mailbox The foldering agent also lets users submit missed spam and false positives to the Symantec Brightmail Logistics Operations Center Foldering agent See Automatically routing messages to a spam folder on page 231 Licensing enhancements You can activate licensing for multiple servers in a server group at the same time See Activating your Symantec Mail Security for Domino licenses on page 61 Components of Symantec Mail Security for Domino Table 1 2 lists the product components that work together to protect your Lotus Domino server Table 1 2 Product components Symantec Mail This is the software that you SMSDOM setup exe Security for install to protect your Lotus Domino Domino server from viruses detect unwanted email messages and block unwanted content LiveUpdate This i
147. feature lets you filter undesirable content such as offensive language and confidential information You can create and save multiple sets of criteria The Lotus Domino environment is only one avenue in which a virus can penetrate your site For complete virus protection ensure that every computer and workstation at your site is protected by a desktop antivirus solution What s new in Symantec Mail Security for Domino Table 1 1 lists the new product features in Symantec Mail Security for Domino Table 1 1 New features Symantec Premium The Symantec Premium AntiSpam service provides continual AntiSpam service real time updates to the Symantec Premium AntiSpam filters The premium antispam service includes the following features m Reputation service Symantec monitors email sources to determine how much of the email messages that are sent from those sources is legitimate Email from those sources can then be blocked or allowed based on the reputation value of the source as determined by Symantec m Comprehensive spam filtering Symantec Probe Network is a global network of decoy email addresses that attracts and collects the latest spam When spam is received the Symantec Brightmail Logistics and Operations Center BLOC issues filters that isolate similar spam messages m Enhanced URL filtering Symantec builds its known spammer list based on the URLs that appear in spam messages that are collected by the Symantec Probe N
148. formation No Violation Sl Waring Violation Removed Critical Violation Remaining D EJI A 4 Notes Admin DCUO D In the right pane select the documents that you want to release from the Quarantine On the Action bar click Release from Quarantine Documents will be rescanned and then delivered to their destinations In the confirmation dialog box click Yes Released documents remain in the Quarantine until Symantec Mail Security for Domino purges them or you delete them 224 Managing the Quarantine Managing quarantined documents To delete a quarantined document from the database 1 Inthe Quarantine in the left pane under Quarantined Documents select one of the following views m All Quarantined Documents m By Recipient BySMTPOriginator m Virus Infections 2 Inthe right pane select the document that you want to delete 3 Onthe Action bar click Delete A black X appears to the left of the document which indicates that it is selected for deletion To unselect the document click it and then on the Action bar click Delete 4 Press F9 to refresh the view 5 Inthe confirmation dialog box click Yes Managing quarantined content filtering rule violation documents You can manage content filtering rule violations from the All Quarantined Documents By Recipients By SMTPOriginator and Content Filtering Violations views Ensure that you have at least CFViewer roles before you open the Qu
149. g rule violations the document is not returned to the Quarantine as a content filtering rule violation Managing quarantined infected documents You manage infected documents from the All Quarantined Documents By Recipient By SMTPOriginator or Virus Infections views Ensure that you have at least VirusViewer roles before you open the Quarantine or you will not see any quarantined documents See Assigning Quarantine roles on page 216 Before you can release an infected document from the Quarantine database you must ensure that it no longer contains infected attachments You can make an infected attachment safe by deleting it replacing it or repairing it You can release documents only when you are assigned the VirusReleaser role Managing the Quarantine 221 Managing quarantined documents You can manage quarantined infected documents in any of the following ways View a Quarantined Document The Quarantined Document contains basic information about a specific violation which includes document details message header information and scan details Create a comment in the Quarantined Document Add your customized comments in the Quarantined Document Modify save delete or add attachments Save attachments to a specified location delete infected attachments or add your own attachments to a document before you release it Release the document from the Quarantine Release a document from Quarantine after the infection
150. gies to scan documents for viruses It looks for known viruses by comparing segments of your documents to the sample code inside of a virus definition file The virus definition file contains nonmalicious bits of code or virus definitions for thousands of viruses Symantec Mail Security for Domino uses Bloodhound technology which provides heuristic detection of new or unknown viruses NAVEX which provides protection from new classes of viruses automatically through LiveUpdate and Striker which detects polymorphic viruses When Symantec Mail Security for Domino finds a match the file is considered infected and the document is disposed repaired deleted quarantined or logged and delivered according to the configuration settings When Symantec Mail Security for Domino receives an email message with an attachment from an Internet source it decodes and decompresses the attachment and then scans it After scanning for viruses Symantec Mail Security for Domino checks the domain addresses of incoming email messages against a white list if the white list feature is enabled Messages sent from white listed domains automatically bypass the antispam engine and are scanned for content filtering rule violations All other messages are scanned by the standard antispam engine or the premium antispam service scan engine and are scored based on their probability of being spam When antivirus and antispam scanning are complete documents are then
151. gine automatically surrounds the regular expression with these two metacharacters to find an exact match When you use Contains the two metacharacters are not included Building expressions for a content filtering rule Table 7 5 lists the expression options for a content filtering rule Table 7 5 Content filtering expression options If Sets up the expression to be a condition of the content filtering The first expression that you create must consist of an IF Unless Sets up the expression to be an exception to all conditional IF Attribute Selects the basis for the rule For example if you select Sender as the attribute the content filtering rule only applies to documents or email messages that are created by the sender that you specify Table 7 5 Filtering unwanted content 129 Working with content filtering rules Content filtering expression options Comparison Selects the relationship between the attribute and the value Available comparison options change depending on the attribute that you select For example if you select Size as the attribute the available comparison options are gt greater than lt less than equal to and lt gt not equal to Other attributes might yield different sets of options When you select the Body attribute along with the comparison options you also see an option to ignore the case which lets you specify a value in any combination of up
152. hanged or the agent is disabled This option is enabled by default Quarterly After you set and save the Run Interval to Quarterly the query runs at 3 00 A M It runs every 120 days thereafter at 3 00 A M For example if you set the configuration on Monday at 10 00 A M the query will run the next morning at 3 00 A M The query will run again in another 120 days at 3 00 A M and every 120 days at 3 00 A M thereafter until the configuration is changed or the agent is disabled 5 On the Action bar click Save To set query information options 1 Inthe Custom Query document on the Query Information tab under Author select the author source of the violation The selections are populated from Symantec Mail Security for Domino incidents reports The default setting is Any Author 2 Under Server select the server from which the violation originated The selections are populated from the Domino Directory 3 To specify the type of scan to query for Under Scan Type select any of the following On Demand Queries for violations found in scan now scans Scheduled Queries for violations found in scheduled scans Real Time Mail Queries for violations found in auto protect scans of email messages Real Time Writes Queries for violations found in auto protect scans of database writes All options are enabled by default Using the Symantec Mail Security for Domino Log 207 Customizing queries To specify the type of violation to
153. he Lotus Domino server or as documents are written to the server Note To perform any scanning operation you must have a valid product license See About licensing on page 61 You can configure Symantec Mail Security for Domino to do any of the following when it detects a virus m Log the violation only does nothing with the infected document m Delete the infected document m Repair the infected document to eliminate viruses automatically on detection m Quarantine infected documents for administrator review See Establishing antivirus protection on page 101 Identify unwanted email messages Spam is unsolicited bulk email most often advertising messages for a product or service It wastes productivity time and network bandwidth Symantec Mail Security for Domino provides a heuristic antispam detection engine to identify unwanted email messages You can select the sensitivity level of the antispam engine prepend the email message subject line with customized text to alert the message recipient that the message is identified as spam and add a new header field See Configuring standard antispam settings on page 152 The Symantec Premium AntiSpam subscription service further enhances spam message detection The Symantec Premium AntiSpam service uses the latest technologies and strategies to filter and classify email as it enters your site See Identifying spam using the premium antispam service on p
154. he State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Software and documentation is delivered Ex Works California U S A or Dublin Ireland respectively ICC INCOTERMS 2000 This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed by both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia 8 Additional Uses and Restrictions A
155. he default setting is 5 Configuring LiveUpdate 193 Managing the Definitions database In the Purge Options dialog box click Set Server to Execute Agent In the Choose Server To Run On dialog box select the server on which the agent should run and then click OK In the Purge Options dialog box click Enable Purge Agent If you receive an error message that indicates that you do not have execution access privileges contact your administrator to grant you the appropriate purge agent rights See Granting rights to run unrestricted agents on page 47 Click OK 194 Configuring LiveUpdate Managing the Definitions database Using the Symantec Mail Security for Domino Log This chapter includes the following topics m About logging m Understanding the Log views m Managing the Log m Customizing queries About logging The Symantec Mail Security for Domino Log stores server messages product information reports of virus incidents content filtering rule violations spam detections scan summaries predefined statistical reports and custom queries Server messages and incidents are reported with the following severities m Information blue No violation occurred with the event m Server Warning purple No violation occurred with the event but the server might be experiencing other problems such as a possible virus outbreak or a disabled or disconnected SESA Agent m Warning green A violation occurred
156. he period of time that the query is to gather information under Manual Reporting Range do the following m Type a beginning and end date or click the calendar to select a date m Type a beginning and end time or select a time in quarter hour increments from the list Use the DownArrow to scroll and click the check mark to close the view and insert your selection To specify the interval in which to run the query under Scheduling check Enable Scheduled Report and then select one of the following Daily Weekly This option runs the query every day at 3 00 A M After you set and save the Run Interval to Weekly the query runs at 3 00 A M It runs every seven days thereafter at 3 00 AM For example if you set the configuration on Monday at 10 00 A M the query will run the next morning at 3 00 A M The query will run again the following Tuesday morning at 3 00 A M and each Tuesday morning at 3 00 A M thereafter until the configuration is changed or the agent is disabled 206 Using the Symantec Mail Security for Domino Log Customizing queries Monthly After you set and save the Run Interval to Monthly the query runs at 3 00 A M It runs every 30 days thereafter at 3 00 A M For example if you set the configuration on Monday at 10 00 A M the query will run the next morning at 3 00 A M The query will run again in another 30 days at 3 00 A M and every 30 days at 3 00 A M thereafter until the configuration is c
157. ibute is Body 3 To specify the nature of the violation under Violation Type select any of the following File Name Document Size Author Virus Scan Error Selects the alerts that are caused by file name violations The violation must match the conditions that are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified attribute is Attachment name Selects the alerts that are caused by violations in document size The violation must match the conditions that are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified attribute is Size or Attachment size Selects the alerts that are caused by violations in document authors The violation must match the conditions that are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified attribute is Sender Selects the alerts that are caused by viruses that are found in documents or attachments Selects the alerts that are caused by scan error violations that are found during antivirus scanning Attachments that exceed any of the container limits or are encrypted container files are reported as scan error violations Content Setting global scanning options Configuring global scanning options Selects the alerts that are caused by violations in the contents of documents or attachments The violation must match the conditions that
158. id content license ensures that servers remain protected with the latest virus definitions See About LiveUpdate on page 181 Symantec Premium This license is required to enable Symantec Premium AntiSpam AntiSpam license Symantec Premium AntiSpam is a subscription service that provides enhanced spam detection Continuous updates to the premium antispam filters ensure that your Domino server has the most current spam detection filters that are available Without this license the premium antispam service does not function The Symantec Premium AntiSpam license does not affect the standard antispam feature The standard antispam feature is enabled through the Symantec Mail Security for Domino product license See Identifying spam using the premium antispam service on page 157 A license affects the relevant behavior only For example when the product license is missing or invalid you can access the interface to view and modify settings and run reports but you cannot perform any of the scanning functions When a content license is missing or invalid you cannot download virus definitions updates to keep protection current When the premium antispam service license is missing or invalid the premium antispam service does not function See About license activation on page 62 Virus definitions updates and scanning operations are limited to the period of time that is specified by the respective license The start and end
159. il Security for Domino disposes of the document based on the settings that you configure for that rule You can set up as many content filtering rules as you need Each rule specifies the category to search and defines the condition that triggers a content filtering rule violation See Creating a content filtering rule on page 118 114 Filtering unwanted content How Symantec Mail Security for Domino filters content Content filtering is typically used to monitor the mail system and block messages that contain specific types of content For example in most organizations sending messages with explicit sexual or violent content is not an appropriate use of the company mail system and violates corporate conduct guidelines In other cases an organization might want to prevent the spread of confidential information outside of the organization or block messages that could have adverse legal consequences for the organization How Symantec Mail Security for Domino filters content Symantec Mail Security for Domino filters unwanted content by using a Dynamic Document Review DDR The DDR is a multilingual context sensitive content analysis technology that evaluates documents against scoring thresholds that you define When documents exceed the scores Symantec Mail Security for Domino handles the document according to the settings that you configure Symantec Mail Security for Domino lets you create content filtering rules to apply to
160. in Jar The configuration settings for Symantec Mail Security for Domino are made in the Settings database In the Settings view you see an Unassigned Servers server group and any other server groups that you have created An Unassigned Servers server group always exists and contains any servers that are not assigned to a server group The Unassigned Servers server group cannot be deleted See Creating a server group on page 80 Installing Symantec Mail Security for Domino 51 Checking server status The Group server group name document contains the configuration tabs on which you configure all Symantec Mail Security for Domino options Figure 2 2 shows the Group document for the Unassigned Server group Figure 2 2 Symantec Mail Security for Domino Group document Settings Document for Unassigned Servers Lotus Notes a l8 x File Edt view Create Actions Text Help BPFE Ficioce QYsave D Help LF Show Serwer Status Workspace amp Symantec Mail Security for X dh Settings Document for Unassign Group Unassigned Servers symantec Document P I Ss g title gaaagu gg Configuration Antivirus Antispam Content Filtering Scan LiveUpdate Licensing Servers Auto Protect Inclusions Exclusions Native MIME Backup Disclaimers Logging Trusted Server Alerts Server Group Unassigned Servers These are the servers that you have not assigned to a specific group j i
161. ine Content filtering rule violation documents are not rescanned when they are released from the Quarantine m Delete a content filtering rule violation document from the database Delete the quarantined document and all of its attachments from the Quarantine database To view the Quarantined Document 1 Inthe Quarantine in the left pane under Quarantined Documents select one of the following views m All Quarantined Documents m By Recipient m BySMTPOriginator Content Filtering Violations 2 Inthe right pane double click a document to view the Quarantined Document 3 Onthe Action bar click View Content Violations Quarantined Document Lotus Notes E lejxj Fie Edt view Create Actions Text Help E Workspace Symantec Mail Security for lt f r Quarantined Document x EJ gcos DhHelp Unscanned Release Quarantined Content Filtering Violation Symantec amp Basics a Server docs info Sl Scanned 01 15 2004 02 52 48 PM Findings The body violated the content filtering rule Confidental information No attempt was made to repair Restored No Document details EE Author notes adminfinfo Subject Top Secret fa Body What we discussed in the meeting today was strickly confidential S Body amp Created 01 15 2004 02 52 17 PM Modified 01 15 2004 02 52 47 PM pia Accessed 01 15 2004 fa Updated by notes adminfinfo docs info Recipients a docslinfo dev Database d docs mailiddocs nef Scan details
162. ing premium antispam on page 163 To adjust suspected spam scoring in premium antispam 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam gt Premium AntiSpam gt Spam Scoring tab under Flag messages as suspected spam click Yes to enable detection of suspected spam Filtering spam 161 Identifying spam using the premium antispam service 3 Inthe Suspected spam message score list select the minimum value for the range in which the premium antispam service defines suspected spam email Messages that score within this range are considered suspected spam The minimum value is 72 4 Onthe Action bar click Save Disabling the reputation service lists Symantec monitors hundreds of thousands of email sources worldwide to determine how much of the email that is sent from these addresses is legitimate and how much is spam The reputation service lists are continuously compiled and updated into the premium antispam service The reputation service includes the following lists Open Proxy List IP addresses that are open proxies used by spammers Safe List IP addresses from which virtually no outgoing email is spam Suspect List IP addresses from which virtually all of the outgoing email is spam By default Symantec Premium AntiSpam uses the reputation service No configuration is required for these lists You can choose to disable the Open Proxy List or the Safe List The Suspect List is always
163. ino Settings database on each of the Domino servers Log database Choose a computer to act as the hub for the Log When you replicate the Log database the hub receives violation incidents and reports from the other Domino servers that run Symantec Mail Security for Domino See Using the Symantec Mail Security for Domino Log on page 195 To centralize logging of violation incidents and reports initiate pull replication to the Symantec Mail Security for Domino Log hub server from the spoke servers If you do not need to centralize logging you may use push pull replication 76 Administering Symantec Mail Security for Domino on multiple servers Managing multiple servers Quarantine database You can replicate the Quarantine database to create a central repository of quarantined documents although you might find it unnecessary The Quarantine database provides access to quarantined and backup documents Symantec Mail Security for Domino backs up documents before deleting them or attempting to repair infected attachments See About the Quarantine on page 213 Definitions database The Symantec Mail Security for Domino Definitions database stores updated virus definitions You create the Definitions database only if you plan to replicate updated virus definitions to additional servers When you replicate the Definitions database only a single LiveUpdate is required to maintain current antivirus protection on all of your
164. ion tab Selects the alerts that are generated from documents or attachments that Symantec Mail Security for Domino quarantines The alerts are generated by scans that are configured to quarantine infected documents You configure this option on the Antivirus gt Actions tab Alerts might also be generated by content filtering rule violations for which the Quarantine the document option is selected on the Content Filtering gt Action tab 95 96 Setting global scanning options Configuring global scanning options 5 Under Document Origin select any of the following Internet Selects the alerts that are generated from documents that originate from the Internet The document violation must match the conditions that are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified Attribute is Internet Domain Notes Selects the alerts that are generated from documents that originate from a local Domino server or domain The document violation must match the conditions that are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified Attribute is Domino Domain or Domino Server All alert conditions are enabled by default Select all selects every option under each alert condition Deselect all clears every option under each alert condition 6 On the Action bar click Save To set alert message options for administrators 1 In th
165. is supplied in the rule that contains the vendor category You view add edit and delete custom words and categories and you can add words to vendor supplied categories You must type a custom word category in ASCII characters Category names cannot contain multi byte characters Category names are case sensitive You can type custom words in English or in single byte or multi byte international characters but the words must be in the default language of the computer Custom words are not case sensitive Omit commas when adding words or categories or unpredictable results might occur 142 Filtering unwanted content Filtering content with word categories To add a word or phrase to a word category 1 In the Group document on the Content Filtering tab click Word Categories Settings Document for Unassigned Servers Lotus Notes laj xj File Edit View Create Actions Text Help Obs 754 5 Workspace gt Symantec Mail Security for X dh Settings Document for Unassign X TJcioce QYsave Delp EF Show Serer Status GU New Word in Category f Group Unassigned Servers IS symantec Configuration Antivirus Antispam Content Filtering Scan LiveUpdate Licensing Rules Match Lists Word Categories Category Word Phrase Base Score gagaggu GOS Category not found Vendor supplied word categories do not appear in this view If you have not added any words or
166. istry to locate the Lotus Domino server and default data directories In 30 Installing Symantec Mail Security for Domino Before you install addition to Symantec Mail Security for Domino registry keys the following directories are created by default as needed Domino binary directory Domino data directory SAV Domino data directory SAV CF Program Files Common Files Symantec Shared VirusDefs Program Files Symantec SMSDOM Program Files Common Files Symantec Shared Licenses Program Files Symantec LiveUpdate Symantec Mail Security for Domino engine Symantec Mail Security for Domino databases sav nsf savlog nsf savquar nsf and savhelp nsf ReadMe text file and a PDF version of the Symantec Mail Security for Domino Implementation Guide If you are going to replicate virus definitions to other Domino servers that are running Symantec Mail Security for Domino the Definitions database savdefs nsf is created here See Updating virus protection with LiveUpdate on page 185 Content filtering rules Virus definition files used for all Symantec products Premium antispam and runtime data files Symantec license files After you install a license for any Symantec product the license file is placed in this folder Technology to download virus definition files and program updates used for all Symantec products System requirements Installing Symantec Mail Security for Domin
167. ity for Domino does not have to scan In this way you take on a minimal security burden while increasing email delivery performance Warning When you enable the trusted server option your system might be vulnerable to malicious code attacks It is important that you maintain current antivirus protection on the trusted servers See Configuring LiveUpdate on page 181 To configure trusted server options 1 Inthe Settings view double click a server group 2 Inthe Group document on the Configuration tab on the Trusted Server tab under Trust all messages from the following servers select one of the following m Trust no servers Scans all email messages and document writes from all servers in the server group This option is enabled by default m Trust the following servers Forgoes scanning of email messages that are received from the servers that you specify 3 Ifyou choose Trust the following servers do one of the following m Inthe server list select the servers that should bypass scanning and then click OK m Type the server name in abbreviated or canonical format For example MAILHUB1 IT MYCO or CN MAILHUB1 OU IT O MYCO Separate entries with commas 4 Onthe Action bar click Save 90 Setting global scanning options Configuring global scanning options Configuring alerts You can configure Symantec Mail Security for Domino to automatically notify administrators when certain violations occur You can sp
168. l Security for Domino to attempt to repair an infected document you must also specify what action to take when the document cannot be repaired Table 2 6 lists the scan commands that you can use to dispose of unrepairable documents Table 2 6 Unrepairable document scan commands D Delete Delete documents that contain a violation N Ignore Log the violation but do nothing with the document Q Quarantine Quarantine documents that contain violations If you do not specify an unrepairable document scan command Symantec Mail Security for Domino uses the settings that are defined on the Scan Now gt What to Scan tab When Symantec Mail Security for Domino detects a virus inside of a container file it might delete the container file and everything in it When a container file is comprised of both infected and uninfected files the entire container file and all of the files inside it might be deleted Installing Symantec Mail Security for Domino 59 Uninstalling Symantec Mail Security for Domino To scan documents using Scan Now tab settings At the command prompt type TELL SAV SCAN lt database gt To scan documents without attempting to repair infected documents At the command prompt type TELL SAV SCAN A lt scan command gt lt database gt For example to scan the InfoDocs database and quarantine any violations at the command prompt type TELL SAV SCAN AQ INFODOCS To scan documents and attempt to rep
169. l Security for Domino works You can also configure Symantec Mail Security for Domino to post events to Symantec Enterprise Security Architecture SESA SESA is an event management system that uses data collection services for events that Symantec and supported third party products generate Symantec Mail Security for Domino sends a subset of security and application events to SESA The events that Symantec Mail Security for Domino generates include failed virus definitions updates scans that fail to complete within their configured intervals servers that are no longer detecting viruses virus incidents and other violations and cases in which the number of scan threads that are running falls below two See Integrating Symantec Mail Security for Domino with SESA on page 237 For more information about SESA see the Symantec Enterprise Security Architecture Installation Guide and the Symantec Enterprise Security Architecture Administrator s Guide Integrating with other Symantec products Symantec Mail Security for Domino detects the operation of several Symantec products and prevents virus detection conflicts when multiple products are on the same computer To help prevent virus detection conflicts Symantec Mail Security for Domino detects whether either of the following products are running m Symantec AntiVirus Corporate Edition m Symantec Client Security Virus definition files can be shared when any of these Symantec product
170. lay Email messages from domains that are contained in the white list bypass antispam scanning However they are scanned for viruses and content filtering rule violations according to the scanning policies that you configure See Establishing antivirus scanning policies on page 104 See Working with content filtering rules on page 115 You can use absolute Internet domain names or base domain names Mailer1 domain com and mailer2 domain com are examples of absolute domain names When you add these absolute domain names to the white list email messages from these addresses bypass antispam scanning However an email message from mailer3 domain com would be scanned for spam Domain com is an example of a base domain name When you add this base domain to the white list any email message from any domain com address bypasses antispam scanning To manage a white list you should consider implementing a process to collect false positives that are reported by users Each case can be analyzed and domains can be added to a white list to prevent false positives from these sources in the future To add an address to a white list 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam tab on the White List tab under Antispam white list exclusion check Bypass antispam using white list 3 Toadda domain to the white list click Add Edit antispam white list domain s 4 Inthe Add Edit antispam white
171. ldering agent See Automatically routing messages to a spam folder on page 231 Lets you modify the X header and subject line of the email message Do any of the following m Click Add X header and type the X header that you want to use The X header must use the following format X header value X headers that begin with X SYM or X BMI are reserved for Symantec Mail Security for Domino and cannot be used The X header does not support semicolons or spaces m Click Prepend the subject and type your customized text message The default text is Spam The premium antispam service does not support the use of high ASCII or double byte characters Filtering spam 165 Identifying spam using the premium antispam service Under When Suspected Spam is detected select one of the following Delete the document Deliver the document Deliver the document to recipient s spam folder Modify Message Deletes the email message Spam messages that are deleted by the premium antispam service are not logged to any of the logging locations or included in spam statistics Delivers the email message to the inbox folder of the recipient Delivers the email message to the spam folder of the recipient This option requires that you install the foldering agent See Automatically routing messages to a spam folder on page 231 Lets you modify the X header and subject line of the email message Do any of the fol
172. le Lotus Domino servers when you replicate the Symantec Mail Security for Domino databases The benefits of database replication are as follows m Configure and manage the product from one location m Ensure that all servers are configured exactly the same m Update virus definitions from one server m Collect and view reports and statistics for all servers in the managed server s Log See About replicating Symantec Mail Security for Domino databases on page 74 You can create replica databases on your additional servers using one of the following methods m Create the database replicas on additional servers before you install Symantec Mail Security for Domino m Create the database replicas on additional servers after you install Symantec Mail Security for Domino If you intend to replicate the Definitions database you must first configure the Settings database options See Creating replica databases on an additional server on page 76 About replicating Symantec Mail Security for Domino databases To replicate Symantec Mail Security for Domino databases across multiple servers you must first select a specific computer to host the hub for the databases Then you must create replicas of the databases on your additional servers The replicas must have the same names as the hub databases With Lotus Domino push pull replication technology data on the hub is copied to the corresponding databases on the additional s
173. lect the document that you want to release celal File Edit View Create Actions Help Symantec Mail Security for By 3 symantec C Open Ef Delete TY close gf SetPurge Options Help Unscanned Release Symantec Mail Security Date Restored Database Author Violation Recipients for Domino Y docs info ry pian Bf Quarantine Backup Documents Quarantined Documents GIA Quarantined Documents E By Recipient By SMTPOriginator fz E Virus Infections a Information No Violation Sl Waring Violation Removed Critical Violation Remaining D roi a 4 Notes Admin On the Action bar click Unscanned Release In the confirmation dialog box click Yes Released documents remain in the Quarantine until Symantec Mail Security for Domino purges them or you delete them To delete a content filtering rule violation document from the database 1 In the Quarantine in the left pane under Quarantined Documents select one of the following views m All Quarantined Documents m By Recipient BySMTPOriginator Content Filtering Violations In the right pane select the document that you want to delete 228 Managing the Quarantine Managing backup documents 3 Onthe Action bar click Delete A black X appears to the left of the document which indicates that it is selected for deletion To unselect the document click it and then on the Action bar click Delete
174. list domain s dialog box type the Internet domain addresses that you want to exclude from antispam scanning Separate entries with a comma or semicolon or by creating a new line The premium antispam service does not support high ASCII or double byte characters 5 When you are finished click OK The domain addresses appear in the Exclude the following white list domains box 6 Onthe Action bar click Save 149 150 Filtering spam About spam filtering To delete an address from the white list 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam tab on the White List tab in the Exclude the following white list domains box click the domains that you want to delete from the white list A check mark appears to the left of the domains that you select 3 Click Remove selected antispam white list domain s 4 On the Action bar click Save Enabling spam event logging Symantec Mail Security for Domino lets you log spam events that are detected by the standard antispam engine and premium antispam service You can log events to any of the following locations Log events to the See Enabling spam event logging on page 150 Symantec Mail Security for Domino Log Log events to the See Configuring logging options on page 88 operating system event log Log events to SESA See Integrating Symantec Mail Security for Domino with SESA on page 237 See Configuring
175. list name In the Word box type a custom word or phrase to add to the match list Words in the match list are not case sensitive Under Servers select one of the following m All servers in this group Applies the word or phrase to all servers in the server group This option is enabled by default m The following servers Applies the word or phrase to specific servers Select the servers from the drop down list Separate multiple entries with commas On the Action bar click Save To edit a word or phrase in a match list 1 3 In the Group document on the Content Filtering tab on the Match Lists tab under Word Phrase double click the word or phrase that you want to edit In the Content Filtering Match List Word document make revisions as necessary On the Action bar click Save To delete a word or phrase in a match list 1 In the Group document on the Content Filtering tab on the Match Lists tab under Word Phrase double click the word or phrase that you want to delete In the Content Filtering Match List Word document on the Action bar click Delete In the confirmation dialog box click Yes On the Action bar click Save Symantec Mail Security for Domino automatically deletes a match list when all of the words or phrases within the match list are deleted 136 Filtering unwanted content Filtering content with word categories Creating a content filtering rule that uses a match list After you ha
176. lize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions antispam software utilize updated antispam rules content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License does not otherwise permit the licensee to obtain and use Content Updates 3 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects f
177. ll the foldering agent from the foldering agent database To uninstall the foldering agent 1 On the Lotus Notes workspace double click Brightmail Domino Agent 2 Click Uninstall foldering agent and then click Next 3 Click Uninstall If your mail template files are replicas as they are when shipped you only need to uninstall the agent once 4 Click Finish 236 Automatically routing messages to a spam folder Setting up the foldering agent Appendix Integrating Symantec Mail Security for Domino with SESA This chapter includes the following topics m About SESA m Interpreting Symantec Mail Security for Domino events in SESA m Configuring logging to SESA m Uninstalling SESA About SESA In addition to using the Symantec Mail Security for Domino Log you can also log events to the Symantec Enterprise Security Architecture SESA SESA is an underlying software infrastructure and a common user interface framework It integrates multiple Symantec Enterprise Security products and third party products to provide a central point of control of security within an organization It provides a common management framework for SESA enabled security products such as Symantec Mail Security for Domino that protect your IT infrastructure from malicious code intrusions and blended threats SESA increases your organization s security posture by simplifying the task of monitoring and managing the multitude of security related events a
178. logging options on page 88 Note Spam or suspected spam messages that are deleted by the premium antispam service are not logged to any of the logging locations or included in spam email statistics See Understanding the Log views on page 197 To enable spam event logging 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam tab on the Basics tab check Log spam events 3 Onthe Action bar click Save Filtering spam 151 Identifying spam using the standard antispam feature Identifying spam using the standard antispam feature The standard antispam feature uses a pattern matching engine to compare the contents of incoming email messages to a list of spam characteristics A message that contains many spam characteristics is more likely to be spam than a message that contains few spam characteristics Based on this analysis Symantec Mail Security for Domino estimates the likelihood that the message is spam Symantec Mail Security for Domino lets you configure the threshold for marking an email message as spam When you set the antispam detection level to Low messages must contain many spam characteristics before they are flagged as spam When you set the level to High messages that contain only a few spam characteristics are flagged The standard antispam engine only scans email messages that are received from Internet email addresses for spam characteristics Internal email
179. lowing m Click Add X header and type the X header that you want to use The X header must use the following format X header value X headers that begin with X SYM or X BMI are reserved for Symantec Mail Security for Domino and cannot be used The X header does not support semicolons or spaces m Click Prepend the subject and type your customized text message The default text is Spam The premium antispam service does not support the use of high ASCII or double byte characters 166 Filtering spam Identifying spam using the premium antispam service Scanning for viruses Spam and content filtering rule violations This chapter includes the following topics m About scanning m About auto protect scanning m About scan now scanning m About scheduled scanning About scanning Symantec Mail Security for Domino uses several antivirus technologies to scan documents for viruses It looks for known viruses by comparing segments of your documents to the sample code inside of a virus definition file The virus definition file contains nonmalicious bits of code or virus definitions for numerous known viruses When Symantec Mail Security for Domino finds a match the document is considered infected and the document is disposed repaired deleted quarantined or logged and delivered according to your configuration settings When Symantec Mail Security for Domino receives an email message with an attachment from an Internet sour
180. lt but customizable settings that reduce routine maintenance For example an outbreak management threshold limit is set during installation so that administrators receive notification when too many suspicious documents are detected on the Lotus Domino server over a set interval These default settings can be changed If you are installing over a previous version or reinstalling the product use the procedures for upgrading Symantec Mail Security for Domino See Upgrading Symantec Mail Security for Domino on page 35 If you have multiple Lotus Domino partitions on the same server the installation program detects each one and lets you specify the partitions on which to install Symantec Mail Security for Domino To facilitate enterprise wide management of Symantec Mail Security for Domino you can replicate the Symantec Mail Security for Domino databases to other servers that run Symantec Mail Security for Domino With replication you can configure Symantec Mail Security for Domino settings from a single server report virus incidents and statistics for all servers and use a single virus definitions update to maintain current protection for all servers See About administering Symantec Mail Security for Domino on multiple servers on page 73 After the installation process is complete and you start the Lotus Domino server the Symantec Mail Security for Domino databases are created from templates and are placed in the SAV subdire
181. lue of either Contains or equals These values operate differently on words in a match list Use the value to detect exact matches for words Use the Contains value to detect words that contain the letters Match list names are case sensitive Words and phrases within the match list are not case sensitive For example if the word Free is included in the match list a content filtering rule violation occurs only when the document contains an exact match of the word Free However if the word Free is in your match list and you select Contains as your comparison value then a content filtering rule violation occurs whenever the content filtering rule finds the letters Free for example as in Freedom 134 Filtering unwanted content Using a match list Building a match list When you create a match list give it a name that best describes the category of words and phrases that you intend to include in the list You can create as many match lists as you need After you create a match list you can create a content filtering rule that uses the match list The criteria for the content filtering rule applies to any word or phrase that is in the match list A match list contains the words and phrases that you assign to it You can add edit or delete words or phrases in a match list A match list must contain at least one word or phrase You can compose words in English or in single byte or multi byte international characters The con
182. m scoring range to encompass scores from 80 to 89 If an incoming message receives a spam score of 89 Symantec Premium AntiSpam considers this message to be suspected spam It then applies the action that you have in place for suspected spam messages such as Modify Message See Adjusting suspected spam scoring in premium antispam on page 160 You can configure the premium antispam service to automatically route messages to a spam folder in the recipient s mailbox To use this feature you must install the foldering agent which is available on the Symantec Mail Security for Domino installation CD See Automatically routing messages to a spam folder on page 231 164 Filtering spam Identifying spam using the premium antispam service To dispose of spam email messages 1 2 In the Settings view double click a server group In the Group document on the Antispam gt Premium AntiSpam gt Actions tab under When Spam is detected select one of the following Delete the document Deliver the document Deliver the document to recipient s spam folder Modify Message Deletes the email message Spam messages that are deleted by the premium antispam service are not logged to any of the logging locations or included in spam statistics Delivers the email message to the inbox folder of the recipient Delivers the email message to the spam folder of the recipient This option requires that you install the fo
183. m service is disabled the standard antispam feature is automatically activated provided that the following conditions are met m You have enabled spam detection See Enabling and disabling the premium antispam service on page 159 m You have a current product license See Activating your Symantec Mail Security for Domino licenses on page 61 Filtering spam Identifying spam using the premium antispam service Enabling and disabling the premium antispam service Before you enable the premium antispam service do the following m Ensure that your environment meets the requirements for installing and enabling the premium antispam service See Before you install and enable the premium antispam service on page 153 m Activate the product and Symantec Premium AntiSpam licenses See Activating your Symantec Mail Security for Domino licenses on page 61 You can enable the premium antispam service on one Domino partition per computer If you intend to use the premium antispam service on a partitioned server you must choose the partition on which you want to enable the premium antispam service You must disable the premium antispam service that is running on a partition before you enable it on a different partition You can replicate the Settings database to multiple Domino servers that are running Symantec Mail Security for Domino The subset of the servers that are licensed to run the premium antispam service appears
184. mantec Mail Security for Domino Before you install cc ccsssssssesesesesesessssssssseeeescseseseseseseseseeesseseseseseseseneeeseesenees 29 System requireMents arenneren seasons 31 Installing Symantec Mail Security for Domino 0 ce eesesessseeeseteseteseeeees 32 Installing the product without the premium antispam service 32 Installing the product with the premium antispam service 34 Upgrading Symantec Mail Security for Domino 0 0 0 ccsseseseseseeeseseseseeesees 35 Upgrading the product without the premium antispam service 37 Upgrading the product with the premium antispam service 39 10 Contents Post installation tasks nesenie a asiaa ETR 40 Signing Symantec Mail Security for Domino databases 008 42 Setting access control for Symantec Mail Security for Domino databases sissies syst E O EEA E deeded tvaitese URERA 43 Accessing Symantec Mail Security for Domino cceeeeeseteteteeeees 44 Granting rights to run unrestricted agents ccceecessseeeteeseeeeeeeeees 47 Modifying the number of processing threads cccsesseseseseseseeeeeees 48 Optimizing Symantec Mail Security for Domino performance 49 About the Symantec Mail Security for Domino user interface 50 Checking Server status s cnsiw saviiadasiicsiie ies E E EER Eis 51 Troubleshooting status errors ccccecesesseseseseeceseseesesesse
185. mino Server Internet Domain Sender Author and Subject take alphanumeric text strings as their values This means that even if you type a number in the Value box Symantec Mail Security for Domino considers it text not a number Because they allow for regular expressions text strings give you flexibility in extending your text searches to find more than just a direct match Regular expressions include metacharacters or wildcard characters to help you broaden the search capabilities of a given rule See About regular expressions on page 122 122 Filtering unwanted content Working with content filtering rules Selecting Content Score as the attribute instructs Symantec Mail Security for Domino to use Dynamic Document Review to analyze the content based ona score and one or more dictionary content categories that you specify for that rule Symantec Mail Security for Domino considers any document with a score that exceeds your specified threshold value to be a content filtering rule violation and it takes the action that you have specified for the rule The threshold for a content filtering rule violation might be a single word phrase or name which might appear in the subject line or body of a message or it might be multiple occurrences as determined by the content score engine See Filtering content with word categories on page 136 About regular expressions A regular expression is a set of symbols and syntactic element
186. mit values without full knowledge of your specific system limitations could result in a system failure If you are uncertain about how an increase to the values might affect your Domino server you should maintain the default minimum values To set container limits 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antivirus tab on the Container Limits tab under Messages that exceed any set container limit will be reported as scan errors modify any of following m Attachment that takes more than 300 seconds to extract m Attachment that contains more than 10 levels of nested containers m Attachment where any one file extracts to more than 50 MBs in size C Attachment where the cumulative size of all extracted files exceeds 200 MBs m Attachment where the number of files extracted exceeds 5000 3 On the Action bar click Save 108 Establishing antivirus protection Establishing antivirus scanning policies Defining antivirus action policies Action policies define which action Symantec Mail Security for Domino takes when a virus is detected or when a document is unable to be scanned Unscannable documents might include encrypted container files or files that result in a scan error If you choose the option to Delete the infected attachment Symantec Mail Security for Domino saves the deleted attachment as a backup document in the Quarantine When Symantec Mail Security for Domino detects a
187. mple after you view the content of a quarantined message you might decide that the content filtering rule that found the violation is too restrictive You might want to reduce the applicable threshold value for that rule See Creating a content filtering rule on page 118 To view or take action on any Quarantined Document you must be assigned to the appropriate Quarantine role Assigning Quarantine roles The Quarantine database uses roles to restrict access to documents that are in the Quarantine You assign roles to Symantec Mail Security for Domino users through the Access Control List These roles determine who can see the documents in the Quarantine and who can perform actions on them For example many of your users might be assigned roles that let them view all documents that contain content filtering rule violations or virus infections but restrict them from viewing the offending content of the content filtering rule violations Managing the Quarantine 217 Managing quarantined documents Table 12 2 lists the Quarantine roles that you can assign Table 12 2 Quarantine roles CFViewer Lets the user see backup and quarantined documents that contain content filtering rule violations and lets the user add save or delete attachments in those documents CFContentViewer Gives the user the same access as the CFViewer plus the rights to see the content that triggered the violation CFReleaser Gives the user the same
188. n Certain Symantec products are subject to export controls by the U S Department of Commerce DOC under the Export Administration Regulations EAR see www bxa doc gov Violation of U S law is strictly prohibited Licensee agrees to comply with the requirements of the EAR and all applicable international national state regional and local laws and regulations including any applicable import and use restrictions Symantec products are currently prohibited for export or re export to Cuba North Korea Iran Iraq Libya Syria and Sudan or to any country subject to applicable trade sanctions Licensee agrees not to export or re export directly or indirectly any product to any country outlined in the EAR nor to any person or entity on the DOC Denied Persons Entities and Unverified Lists the U S Department of State s Debarred List or on the U S Department of Treasury s lists of Specially Designated Nationals Specially Designated Narcotics Traffickers or Specially Designated Terrorists Furthermore Licensee agrees not to export or re export Symantec products to any military entity not approved under the EAR or to any other entity for any military purpose nor will it sell any Symantec product for use in connection with chemical biological or nuclear weapons or missiles capable of delivering such weapons 7 General If You are located in North America or Latin America this Agreement will be governed by the laws of t
189. n page 86 To prevent rescanning of documents under Incremental Scan check Scan only documents modified since last scheduled scan lt last scheduled scan date and time gt Click Reset incremental scan date to reset the date to scan all attachments on the next scheduled scan date On the Action bar click Save To configure scheduled scan action settings 1 In the Scheduled Scan document on the Actions tab under When a virus is detected select one of the following Log only Logs the detection but leaves the virus untreated Delete the infected Strips the infected attachment making it unrecoverable attachment Quarantine the Holds the infected document in the Quarantine for document administrator review Repair the infected Automatically eliminates the virus and repairs any damage attachment When Symantec Mail Security for Domino cannot repair the document the selected If unable to repair option applies This option is enabled by default Under If unable to repair select one of the following m Log only m Delete the infected attachment m Quarantine the document This option is enabled by default On the Action bar click Save Scanning for viruses spam and content filtering rule violations 179 About scheduled scanning To delete a scheduled scan 1 In the Group document on the Scan tab on the Scheduled Scans tab in the list of scheduled scans double click the scheduled scan that you want to del
190. n the Lotus Domino server on the Windows taskbar click Start gt Programs gt Symantec Mail Security for Domino gt LiveUpdate In the LiveUpdate dialog box click Configure On the FTP tab click I want to customize my FTP settings for LiveUpdate When this setting is checked the Use a proxy server for FTP connections option appears and is checked by default In the Address box type the IP address of the FTP proxy server In the port box type the port number Typically the port number for FTP is 21 Click OK To configure HTTP settings for LiveUpdate 1 On the Lotus Domino server on the Windows taskbar click Start gt Programs gt Symantec Mail Security for Domino gt LiveUpdate In the LiveUpdate dialog box click Configure On the HTTP tab click I want to customize my HTTP settings for LiveUpdate When this setting is checked the Use a proxy server for HTTP connections option appears and is checked by default In the Address box type the IP address of the HTTP proxy server In the port box type the port number Typically the port number for HTTP is 80 184 Configuring LiveUpdate Using LiveUpdate with a firewall When a user name and password are required to access the HTTP proxy server under HTTP Authentication click Ineed authorization to connect through my firewall or proxy server and then type the user name and password Click OK To use an ISP dial up connection for LiveUpdate 1
191. nal BASE Task Initializes APPLICATION_STOP Informational BASE Task is shutdown DATA_SCAN_CANCEL Informational DATA_SCAN Scheduled Scan sent to run for a set amount of time and does not finish before that time is over OnDemand Scan stopped from console Task is shutdown before OnDemand or Scheduled Scan can finish DATA_SCAN END Informational DATA_SCAN OnDemand or Scheduled Scan completes successfully Task is shut down for Real time scan DATA_SCAN PAUSE Informational DATA_SCAN Before Updating Settings Before Updating Definitions DATA_SCAN_ RESUME Informational DATA_SCAN After Updating Settings After Updating Definitions DATA_SCAN_ START Informational DATA_SCAN Initialize time for Real time An OnDemand or Scheduled Scan starts VIRUS_DEFINITION_UPDATE Informational DEFUPDATE Definitions are updated 240 Integrating Symantec Mail Security for Domino with SESA Interpreting Symantec Mail Security for Domino events in SESA Security events that are sent to SESA Table B 2 lists the security events that Symantec Mail Security for Domino can send to SESA Table B 2 Security events that are sent to SESA GENERIC_CONTENT Warning DATA_INCIDENT Content filtering rule name SPAM_CONTENT Warning DATA_INCIDENT For Standard Antispam Spam score For Premium Antispam Spam score spam or suspected spam UNSCANNABLE VI
192. nassigned Servers server group is configured to run scheduled scans daily between 04 00 A M and 06 00 A M but you can modify these settings This scan is turned off by default You choose when you want the scan to begin and end When you enter a time range for example 04 00 06 00 A M the scan starts at 04 00 A M and ends at 06 00 A M even if it is not finished scanning all of the databases that it is configured to scan When a scan has remaining databases to examine at its stop time it continues where it left off at the next scheduled time When you enter a single time for example 9 00 A M the scan always continues until it is completed regardless of the time required to do so Scanning for viruses spam and content filtering rule violations 175 About scheduled scanning For incremental scans Symantec Mail Security for Domino uses the current date format that is set on the system regardless of what is typed For example if you type 5 3 04 12 A M and the date format on your computer is set for MM DD YY HH MM AM PM Symantec Mail Security for Domino reflects the date as 05 03 04 12 00 A M Note For domains with multiple servers Symantec Mail Security for Domino lets you schedule the same scan to run on one or more servers You can schedule the scan itself from any server in the domain For server specific changes to scheduled scans the Settings database sav nsf must be replicated to the appropriate servers See
193. nce with any written agreement between You and Symantec and E after written consent from Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees in writing to the terms of this license You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received and installed a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased corresponding maintenance and or upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received permission in a License Module nor G use the Software in any manner not authorized by this license 2 Content Updates Certain Software uti
194. nd products that exist in today s corporate environments SESA includes an event management system that employs data collection services for events that are generated on computers that are managed by Symantec security products The event categories and classes include antivirus content filtering network 238 Integrating Symantec Mail Security for Domino with SESA Interpreting Symantec Mail Security for Domino events in SESA security spam and systems management The range of events varies depending on the Symantec applications that are installed and managed by SESA You can monitor and manage these security related events through the SESA Console The SESA Console is the common user interface that provides manageable integration of security technologies Symantec or otherwise Symantec Security Services and Symantec Security Response You can query filter and sort data to reduce the security related events that you see through the SESA Console which lets you to focus on threats that require your attention You can configure alert notifications in response to events and generate save and print tabular and graphical reports of event status based on filtered views that you create SESA is purchased and installed separately SESA must be installed and working properly before you can configure Symantec Mail Security for Domino to log events to SESA For more information see the SESA documentation Interpreting Symantec Mail Securi
195. nd stores the following information in the Log database m Server messages Server related events m Product information Product version servers on which the product is installed and virus definitions versions m Scan reports Summaries of scheduled and manual scans m Incidents Virus scan errors spam and content filtering rule violations m Statistics Predefined statistical reports of Log data m Reporting Custom reports or queries that you create See Using the Symantec Mail Security for Domino Log on page 195 Send notifications when a threat or violation is detected Symantec Mail Security for Domino provides several options for notifying document authors document recipients and administrators of threats and violations You define the conditions in which to send an alert and determine how to dispense with the document that contains the violation You can also customize the alert message text for each alert condition that you define See Configuring alerts on page 90 Manage single and multiple Lotus Domino servers Symantec Mail Security for Domino can provide protection for one or more Lotus Domino servers You can simplify the creation and management of Domino databases across multiple Lotus Domino servers You choose a single server on which to manage Symantec Mail Security for Domino and receive updated virus definitions You use Lotus Domino replication technology to synchronize the Symantec Mail Security f
196. ned documents 4 Inthe Roles box select one or more roles for each user or group to manage the Quarantine See Assigning Quarantine roles on page 216 5 Onthe Access Control List dialog box click OK Actions to manage quarantined documents Table 12 3 lists the actions that you can take to manage quarantined documents These items appear as icons on the Action bar in the Quarantine Document Only those actions that are appropriate to your role appear on the Action bar Table 12 3 Quarantined Document actions Save Attachments Saves a copy of the attachment or attachments in a location that you choose After you save a copy you should run another scan to repair it perhaps using updated virus definitions or forward it to Symantec Security Response for repair After it is repaired you can add the attachment to the quarantined document again and release it to its recipient If the attachment contains a content filtering rule violation you can save it in a location where someone can review it before deciding what further action to take You must have the CFViewer or VirusViewer roles to save attachments Add Attachment Adds the file that you select as an attachment to the quarantined document Before you release a document from the Quarantine you can add a newly repaired compressed file replace an infected file with a known good copy or add a procedural file with instructions to scan a workstation You must have
197. nfiltrate a computer by exploiting security vulnerabilities and spread by sending copies of itself by email through the Internet or a network For example a single mass mailer worm can infect one computer in an organization and then spread by sending copies of itself through email to everyone in the company s global address book Symantec Mail Security for Domino helps you manage virus outbreaks quickly and effectively by setting outbreak rules and sending alert notifications by email when an outbreak is detected When your Domino server is attacked by a mass mailer worm or virus the mass mailer cleanup feature automatically deletes mass mailer infected messages and their attachments See Managing outbreak detection on page 110 26 Introducing Symantec Mail Security for Domino What you can do with Symantec Mail Security for Domino Isolate infected attachments Symantec Mail Security for Domino includes a Quarantine that stores documents or email messages that trigger violations during a scan Documents and email messages are placed in the Quarantine under the following circumstances Content filtering is configured to quarantine or copy documents when a content filtering rule violation occurs in a document write email message or attachment as specified by the content filtering rule m Any of the auto protect scan now or scheduled scans are configured to quarantine documents after a virus is detected m Any of th
198. nfodocssqalab Checking server status You can check the status of the server on which the Settings database is in stalled Checking server status helps you determine if SESA logging is enabled disabled or disconnected or if mass mailer cleanup spam detection content filtering and outbreak detection are activated You can also check the expiration dates for your product content and premium antispam licenses To check server status 1 2 In the Settings view double click a server group On the Action bar click Show Server Status On the Action bar click Check Statistics See Server status errors on page 52 52 Installing Symantec Mail Security for Domino Troubleshooting status errors 4 If necessary click Reset Statistics to restart the status counter and prepare for the next status inquiry 5 Click Close to close the Server Status document Troubleshooting status errors Symantec Mail Security for Domino relies on connections with the server and particularly on connections with the NNTASK process to provide server status If the server is unresponsive or if the connection with NNTASK has failed then Symantec Mail Security for Domino is unable to provide the current status You might receive status error messages in the following situations m Checking the server status See Server status errors on page 52 m Installing a license file See License installation
199. ngs view double click a server group 2 If all of the servers in the server group on which you have enabled the premium antispam service are at the messaging gateway in the Group document on the Antispam gt Premium AntiSpam gt Internal Mail Hosts tab under Server location check All Premium AntiSpam enabled servers in this group are at the message gateway This option is checked by default 3 Onthe Action bar click Save To add an internal mail host 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam gt Premium AntiSpam gt Internal Mail Hosts tab click Add Edit internal mail host s 3 Type the IP address IP address range or host name 4 Click OK 5 Onthe Action bar click Save Filtering spam 163 Identifying spam using the premium antispam service To delete an internal mail host 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam gt Premium AntiSpam gt Internal Mail Hosts tab in the Internal mail hosts list select the internal mail host that you want to delete A check mark appears to the left of the internal mail hosts that you select 3 Click Remove selected internal mail host s 4 Onthe Action bar click Save Disposing of spam messages using premium antispam You can specify different actions for messages that are identified as spam and suspected spam For example assume that you have configured your suspected spa
200. ning About scheduled scanning You can schedule scans to repeat at the same time on specified days or at a specified interval on specified days To configure a scheduled scan you specify the days and times to run the scan including whether to run it after a successful virus definitions update with LiveUpdate To receive updated virus definitions you must have a valid content license and have enabled LiveUpdate See Activating your Symantec Mail Security for Domino licenses on page 61 See Configuring LiveUpdate on page 181 You can also specify which databases and directories to scan which exclusions to apply how to handle attachments whether to scan for content filtering rule violations and native MIME message bodies whether to scan all documents or only those that were modified since the last scheduled scan and how to respond when a virus is detected You can enable or disable a scheduled scan and specify which servers to scan in a server group To scan for content filtering rule violations you must first specify that the content filtering rule applies to Scheduled Scans when you create or modify a rule See Setting the basic options for a content filtering rule on page 119 Warning Scanning for content filtering violations is not safe for most databases Only apply content filtering rules to databases that need to be scanned for a specific type of content filtering rule violation By default the U
201. no licenses About license activation The serial number is printed on the license certificate that was mailed to you The format of a serial number is a letter followed by 10 digits for example F2430482013 See If you do not have a serial number on page 63 If you purchased multiple types of licenses but register them separately Symantec sends you a separate license file for each license You must install each license file separately If you register multiple licenses at the same time Symantec sends you a single license file that contains all of your licences The license file that Symantec sends to you is contained within an attached zip file The slf file that is contained within the zip file is the actual license file You should ensure that your inbound email environment permits zip email message attachments Warning License files are digitally signed If you attempt to edit a license file you will corrupt the file and render it invalid To obtain the license file 1 Ina Web browser type the following address https licensing symantec com Symantec Enterprise Licensing and Registration Microsoft Internet Explorer l 1E op oe nn LL or al Back O x 2 A A Search Favortes Meda Address https icensing symantec com licenseapp ispi HLE inks b gt symantec support united states aS ae F 7 T global sites products and services F purchase ka ATTENTION Users and a
202. ns Product Information Logs the Symantec Mail Security for Domino product versions the servers on which the product is installed and the version of the most recent virus definitions Scan Reports Logs summaries of scheduled and scan now scans and displays them by date type infected documents cleaned documents and quarantined documents By default the Scan Reports view sorts by date but you can sort data by other columns Incidents Logs virus detections spam detections scan error violations and content filtering rule violations and displays them separately or together Incidents are reported by document not by database Symantec Mail Security for Domino uses them to calculate statistics By default the Incidents view sorts by date but you can sort data by other columns The Incidents views are as follows m All Incidents m Virus Incidents m Spam Detection Incidents m Content Filtering Incidents You can export selected incidents to a Microsoft Excel spreadsheet See Exporting incidents to Microsoft Excel on page 200 198 Using the Symantec Mail Security for Domino Log Managing the Log Table 11 1 Symantec Mail Security for Domino Log views Statistics Displays predefined statistical reports of Log data When you select Virus Spam Detection or Content Filtering within the Statistics view you view data as follows m Organizational Author Organization Server Scan Typ
203. ns match lines that contain at text text least two occurrences of the string text space alnum Matches any character that is either a whitespace character or alphanumeric t Nee Matches any file name that has two three letter extensions for example Filename gif exe This regular expression is helpful in blocking email message attachments with double extensions For example If Attachment Name Part Number upper 1 number Matches a sentence such as included is a description of Part Number ZZ487584 and we have it in stock Note that the first two characters of the part number are uppercase and are the same character 0 9a zA Z lt gt 0 9a zA Z Matches an embedded comment in the middle of meaningful HTML text Embedding comments within HTML text is a trick that spam senders use to bypass most pattern matching software 128 Filtering unwanted content Working with content filtering rules Table 7 4 Examples of regular expressions that filter email messages 0 9 8 Matches a subject in an email message that might look like the following Earn big money today 434323 Note that the metacharacters and mark the beginning and end of the line These characters are optional depending on whether you use the comparison Contains or equals When you create your content filtering rule using the content filtering en
204. nt or message is created in the appropriate Log view The Statistics and Reporting views do not contain incident or message documents The information that is contained in the document varies depending on whether the item is a server message product information a scan report or an incident Table 11 2 lists the information that is contained within a document by view type Table 11 2 Message and incident document information Server Messages The Server Message document contains the following information m Server Server on which the incident occurred m Date Date and time that the incident occurred or the message was logged m Type Type of server message information server warning warning critical m Message Server message m Link Link to the incident that triggered the server message appears only for virus infection content filtering or spam incidents Product Information The Symantec Mail Security for Domino Version Information document contains the following information Server Server on which Symantec Mail Security for Domino is installed Virus Definitions version Active virus definitions set used for scanning Symantec Mail Security for Domino version Product version number 200 Using the Symantec Mail Security for Domino Log Managing the Log Table 11 2 Message and incident document information Scan Reports The Scan Report document contains the following information m Server Server
205. ntec Mail Security for Domino databases and statistics select the database and statistic descriptions that you want to keep 6 When the uninstallation is complete in the Remove Programs From Your Computer dialog box click OK Activating your Symantec Mail Security for Domino licenses This chapter includes the following topics m About licensing m About license activation m Ifyou want to renew a license About licensing Key features for Symantec Mail Security for Domino which include scanning functionality and virus definitions updates are activated by a license When a license expires or no license is installed limited functionality is available To regain product functionality when your license expires you must renew and reactivate your license subscription For complete scanning functionality and product and virus definitions updates you need the following licenses Product license A product license is required to activate Symantec Mail Security for Domino scanning operations Scanning operations include virus scanning content filtering and antispam scanning standard antispam and the premium antispam service See About scanning on page 167 62 Activating your Symantec Mail Security for Domino licenses About license activation Content license A content license is required to update Symantec corporate software with the latest associated content such as new virus definitions through LiveUpdate A val
206. ntispam service on page 157 Additional configuration may be required to ensure that your environment supports the premium antispam service See Before you install and enable the premium antispam service on page 153 You can configure Symantec Premium AntiSpam to automatically route spam messages to a spam folder in the recipient s mailbox See Disposing of spam messages using premium antispam on page 163 See Automatically routing messages to a spam folder on page 231 The white list feature lets you specify domains that are permitted to bypass antispam scanning This can reduce the incidents of false positives The standard antispam engine and the premium antispam service share the white list See Managing a white list on page 149 You can configure the product to log spam events as follows Log events to the See Enabling spam event logging on page 150 Symantec Mail Security for Domino Log Log events to the See Configuring logging options on page 88 operating system event log Log events to SESA See Integrating Symantec Mail Security for Domino with SESA on page 237 Filtering spam About spam filtering Managing a white list The white list helps you prevent legitimate email messages from being incorrectly identified as spam false positives You can add domains to the white list to ensure that standard business email messages are delivered without unnecessary de
207. ntly routed to another server or is modified Symantec Mail Security for Domino scans it again as a new document When you release a document Symantec Mail Security for Domino changes the Restored field from No to Yes You must have the CFReleaser role to release documents that contain content filtering violations only You must have the VirusReleaser role to release documents that contain any scan error violations See About multiple violation types on page 220 About releasing documents from the Quarantine One of the actions that you can perform in the Quarantine is to release a document to its destination When you release a content filtering rule violation document it is not rescanned before it goes to its destination You must delete infected attachments before you can release an infected document from the Quarantine The document is rescanned before it reaches its destination to ensure it is free from viruses Documents that contain encrypted containers exceed container limits or are unscannable are treated as scan error violations Because a scan error violation is unscannable when you release it from the Quarantine the document is not rescanned before it is sent to its destination Use caution when you release scan 220 Managing the Quarantine Managing quarantined documents error violation documents from the Quarantine because they may still be a threat for malicious attacks As a best practice ensure that the
208. o 31 System requirements You must have administrator level privileges to Windows and the Lotus Domino server to install Symantec Mail Security for Domino Your environment must also meet the following minimum requirements Operating system Lotus Domino Lotus Notes Processor Memory Disk space to install Available disk space for processing Hardware Internet browser for use as a Web access client Windows 2000 Server SP3 Windows 2000 Advanced Server SP3 Windows Server 2003 Windows 2003 Enterprise Edition 32 bit only Domino Server 6 5 6 5 1 6 5 2 6 5 3 Domino Server 6 0 2 CF1 6 0 2 CF2 6 0 3 Domino Server 5 0 11 5 0 12 5 0 13 Lotus Notes Client 5 0 x 6 0 x 6 5 x 1 GHz Pentium or higher 256 MB minimum 512 MB recommended Performance depends on server load 100 MB 300 MB minimum The location for temporary files is an option that you can change after installation See Setting basic antivirus options on page 105 CD ROM drive Internet Explorer 6 0 SP1 The premium antispam service has additional system requirements See Installing the product with the premium antispam service on page 34 See Upgrading the product with the premium antispam service on page 39 32 Installing Symantec Mail Security for Domino Installing Symantec Mail Security for Domino Installing Symantec Mail Security for Domino Symantec Mail Security for Domino installs with defau
209. o should handle infected documents how to dispose of an infected document that cannot be repaired whether to repair signed documents and how to address documents that cannot be scanned See Defining antivirus action policies on page 108 Outbreak Detection Establish the criteria and actions for virus outbreaks See Managing outbreak detection on page 110 Setting basic antivirus options Symantec Mail Security for Domino lets you customize your level of protection against viruses from zero protection to a high level of protection A high level of protection increases protection of your system however server performance might be affected At lower levels of protection the possibility that an unknown virus might escape detection increases but the trade off between system performance decreases The Bloodhound heuristic virus technology is an advanced heuristic technology that detects a high percentage of new or unknown viruses that have not yet been analyzed by antivirus researchers Symantec Mail Security for Domino lets you set the resource demand level In most cases the default Med medium setting is appropriate When the mass mailer cleanup feature is not enabled an infected mass mailer email message is treated the same as a virus infected message When it is enabled when Symantec Mail Security for Domino detects that an email message is a mass mailer worm or virus it automatically deletes the infected email mes
210. oft Excel is available only in the Lotus Notes client Using the Symantec Mail Security for Domino Log 201 Managing the Log To export incidents to Microsoft Excel 1 In the Log in the left pane select the Incidents view that contains the incidents that you want to export In the right pane to the left of the incident data select one or more incidents to export A black check mark appears next to the selected items To unselect an item click the column again On the Action bar click Export to Excel In the Export to Excel dialog box type the path and file name of the new Microsoft Excel file Click OK This creates a Microsoft Excel spreadsheet that contains the incidents that you selected The spreadsheet is organized by the columns in the selected Incidents view Deleting items from the Log You can enable the Log purge agent to regularly delete items from the Log You can also delete an item on demand to clear the Log view See Enabling the Log purge agent on page 202 To delete items from the Log 1 In the Log in the left pane select the view that contains the information that you want to delete In the right pane click the column to the left of the incident or message that you want to delete A black check mark appears next to the selected items To unselect an item click the column again On the Action bar click Delete A black X appears to the left of the item which indicates that it
211. oft IIS and Microsoft SMTP service Uninstall Brightmail AntiSpam if it is installed on your server Stop any Lotus Domino partitions that are running on the computer and the Lotus Notes client or Web client if either is on the same computer as the server partitions If you are installing over a previous version you must disable the premium antispam service before you reinstall the product See Enabling and disabling the premium antispam service on page 159 See Upgrading the product without the premium antispam service on page 37 To upgrade the product to use the premium antispam service 1 Insert the Symantec Mail Security for Domino installation CD into the CD ROM drive The installation program launches automatically If it does not you should run cdstart exe from the installation CD In the Symantec Mail Security for Domino installation screen click Install Symantec Mail Security for Domino to begin the installation process Read the on screen instructions and then click Next to continue Indicate that you agree with the terms of the Symantec software license agreement and then click Next You must accept the terms of the license agreement for the installation to continue In the Choose Destination Location panel do one of the following m To install the product in the default location click Next m To install the product in a different location click Browse select the location of the installation
212. oftware after Your acceptance of this license This license governs any releases revisions or enhancements to the Software that the Licensor may furnish to You Except as may be modified by an applicable Symantec license certificate license coupon or license key each a License Module that accompanies precedes or follows this license and as may be further defined in the user documentation accompanying the Software Your rights and obligations with respect to the use of this Software are as follows You may A use the number of copies of the Software as have been licensed to You by Symantec under a License Module If the Software is part of a suite containing multiple Software titles the number of copies You may use may not exceed the aggregate number of copies indicated in the License Module as calculated by any combination of licensed Software titles Your License Module shall constitute proof of Your right to make such copies If no License Module accompanies precedes or follows this license You may make one copy of the Software You are authorized to use on a single computer B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D use the Software in accorda
213. omputer The polymorphic virus runs and decrypts itself Striker then scans detects and repairs the virus About LiveUpdate LiveUpdate ensures that your network is not at risk of infection from newly discovered viruses Updated virus definition files contain the necessary information to detect and eliminate viruses They are supplied from Symantec at least every week and whenever a new virus threat is discovered Symantec Mail Security for Domino can be configured to poll the Symantec LiveUpdate servers to determine if updated virus definitions were posted When new virus definitions are available Symantec Mail Security for Domino downloads the files and installs them in the proper location Virus protection stays current without any interruption in protection See Configuring LiveUpdate on page 181 Establishing antivirus scanning policies Customize your antivirus protection by configuring the following settings m Basics Set the Bloodhound heuristic detection level enable mass mailer clean up enable HTML scanning define the directory for temporary files and set the memory limits for extracting attachments See Setting basic antivirus options on page 105 m Container Limits Define the limits for which container files are extracted See Setting container limits on page 107 Establishing antivirus protection 105 Establishing antivirus scanning policies m Actions Specify how Symantec Mail Security for Domin
214. on or before the or characters 124 Filtering unwanted content Working with content filtering rules Table 7 2 Metacharacters for regular expressions r Asterisk Matches zero or more instances of the string to the immediate left of the asterisk For example A matches A AA AAA and so on It also matches the null string zero occurrences of A Question mark Matches zero or one instance of the character to the immediate left of the question mark Plus sign Matches one or more instances of the string to the immediate left of the plus sign Escape Turns on or off the special meaning of metacharacters For example only matches a dot character matches a literal dollar sign character Note that matches a literal character Pipe Matches either expression on either side of the pipe For example exe com zip matches exe com or zip string Brackets Inside the brackets matches a single character or collating element as in a list The string inside the brackets is evaluated literally as if an escape character were placed before each character in the string If the initial character in the brackets is a circumflex then the expression matches any character or collating element except those inside the bracket expression Specify character ranges with a hyphen between two characters or collating sequences to indicate the range of all characters or collating sequences
215. on response messages On the Action bar click Save To set alert condition options 1 In the Alert Notification document on the Alert Condition tab under Scan Type select any of the following On Demand Selects the alerts that are generated by violations that are found during scan now on demand scans Scheduled Selects the alerts that are generated by violations that are found during scheduled scans Real Time Mail Selects the alerts that are generated by violations that are found during auto protect scans of email messages Real Time Writes Selects the alerts that are generated by violations that are found during auto protect scans of database writes 94 Setting global scanning options Configuring global scanning options 2 To specify the parts of documents for the alert under Violation Area select any of the following Attachment Subject Body Selects the alerts that are caused by violations in email message attachments Selects the alerts that are caused by violations in the email message subject line The violation must match the conditions that are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified attribute is Subject Selects the alerts that are caused by violations in the body of email messages The violation must match the conditions that are specified in the content filtering rule on the Content Filtering gt Rule tab where the specified attr
216. on the AntiSpam gt Premium AntiSpam gt Control tab For each server in the server list Symantec Mail Security for Domino indicates whether the premium antispam service is enabled or disabled When you enable or disable the premium antispam service on a server the status of that server changes in the server list This change does not appear in other replicas of the Settings database until after the next replication occurs It may take a few minutes to enable or disable the premium antispam service Note When you enable or disable the premium antispam service using a remote replica of that server s Settings database the server on which you are enabling or disabling the service and the server on which the replica resides must be able to communicate over the network throughout the process Otherwise you might see error messages or experience delays If an error occurs when you enable or disable the premium antispam service the server list provides information about why the failure occurred If the premium antispam service is automatically disabled due to an error or license expiration the server list in the server s local replica of the Settings database provides information about why the service was disabled In either instance this information appears in the other replicas after the replication process occurs 159 160 Filtering spam Identifying spam using the premium antispam service Warning Stopping the Domino server
217. on upgrade insurance and maintenance contracts Information on Symantec Value License Program Advice on Symantec s technical support options Nontechnical presales questions Missing or defective CD ROMs or manuals Symantec Corporation Software License Agreement Symantec Mail Security for Domino SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND THE LICENSOR BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE I DO NOT AGREE OR NO BUTTON OR OTHERWISE INDICATE REFUSAL AND MAKE NO FURTHER USE OF THE SOFTWARE 1 License The software and documentation that accompanies this license collectively the Software is the proprietary property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the S
218. on which the scan was performed m Date Date and time that the scan was performed m Database Names of the databases that were scanned Documents scanned Number of documents that were scanned within a database Documents violated Number of documents that contain scan violations When a document violation is detected the scan report document also includes information about the document ID UNID author date and time that the document was modified recipients the alert notification and the document disposition All Incidents Virus The Incident document contains detailed information about the Incidents Spam incident such as on which server the incident occurred the final Detection Incidents disposition of the document and the type of scan that detected Content Filtering the incident Incidents To view message and incident documents 1 2 3 On the Lotus Notes client open the Log database In the Log view on the left pane select the category that you want to view In the right pane select the item for which you want to view a detailed report To open the document do one of the following m Double click the item m On the Action bar click Open Exporting incidents to Microsoft Excel Symantec Mail Security for Domino lets you export incidents that are stored in the Log to a Microsoft Excel spreadsheet You can select one or more incidents to export The option to export incidents to Micros
219. one of the extensions A more practical and faster way to do it is to use the pipe metacharacter which creates an OR expression for example Attachment ext comlexe zip This example matches any first level extension name that equals com exe or zip Note For content filtering only first level attachments refer to the outer most file attachment The content filtering engine does not evaluate any file name extension inside the outer attachment for example the compressed files in a zip file About metacharacters Table 7 2 lists the metacharacters that you can use in regular expressions to build content filtering rules Some characters are not considered special unless you use them in combination with other characters Note You can use metacharacters in regular expressions to search for both single byte and multi byte character patterns Table 7 2 Metacharacters for regular expressions Period Matches any single character of the input sequence Circumflex Represents the beginning of the input line For example A is a regular expression that matches the letter A at the beginning of a line The character is only special at the beginning of a regular expression or after the or characters Dollar sign Represents the end of the input line For example A is a regular expression that matches the letter A at the end of a line The character is only special at the end of a regular expressi
220. ons that show how pattern matching is accomplished through the use of metacharacters and alphanumeric characters Table 7 4 Examples of regular expressions that filter email messages abc Matches any line of text that contains the three letters abc in that order Your results might differ depending on the comparison operator that you use to create the content filtering rule For example if you build a rule to match the word free and use the Contains comparison then the content filtering engine detects all words that contain the word free instead of an exact match for example Freedom However if you use the equal comparison then the content filtering engine detects only exact matches of the word Free a c Matches any string that begins with the letter a followed by any character followed by the letter c Matches any line that contains exactly one character The newline character is not counted a b c d Matches any string that begins with the letter a followed by either zero or more instances of the letter b or zero or more instances of the letter c followed by the letter d Filtering unwanted content 127 Working with content filtering rules Table 7 4 Examples of regular expressions that filter email messages a z Matches any line that contains a word that consists of lowercase alphabetic characters delimited by at least one space on each side text 1 Both expressio
221. onsist of virus definition files Because the database can be replicated to other Domino servers that run Symantec Mail Security for Domino only a single LiveUpdate is needed to maintain current protection on all servers See Managing multiple servers on page 74 If you do not intend to replicate the Definitions database this database is not necessary for Symantec Mail Security for Domino operations The Definitions database hub stores the active definitions set in addition to the most recent definitions sets A definitions set consists of one or more virus definition files Configuring LiveUpdate 191 Managing the Definitions database If you choose to replicate virus definitions and you have created a virus Definitions database you can manage this database as follows m Create a new virus definitions set m Select the definitions set to use for scanning m Enable the Definitions purge agent to delete older definitions sets You can access the Definitions database through the Lotus Notes client or through a Web client See Accessing Symantec Mail Security for Domino on page 44 Creating a new virus definitions set LiveUpdate automatically places virus definition files in the Program Files Common Files Symantec Shared VirusDefs directory which is used by all Symantec products However you can create your own virus definitions set that consists of the virus definition files that you select To create a new
222. or Domino databases on the managed server with other servers You can also use the replication process to send reports on statistics and incidents for all of the servers to the managed server For more information about database replication see your Lotus Domino documentation See Managing multiple servers on page 74 See Updating virus protection on page 185 28 Introducing Symantec Mail Security for Domino Where to get more information about Symantec Mail Security for Domino You can also set up server groups to simplify management of multiple Lotus Domino servers Server groups let you group servers that have acommon purpose and therefore require the same protection By grouping servers you only have to apply a common set of protection settings once rather than repeatedly to each server See Creating a server group on page 80 Where to get more information about Symantec Mail Security for Domino Symantec Mail Security for Domino provides an extensive system of Help topics that you can access through the Help table of contents troubleshooting topics and index Context sensitive Help is available on each tab When you use the Lotus Notes client to view the Symantec Mail Security for Domino databases you can also access context sensitive Help for group of options on that tab If you are connected to the Internet you can visit the Symantec Web site for more information about your product The following online
223. or a period of thirty 30 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 4 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE
224. or threshold values accordingly If the default value of 50 is never attained and you are aware of several content filtering rule violations in a message that was passed over consider lowering the threshold until the message is triggered adding or rescoring the custom words or removing existing words Then investigate which words trigger the content rule and their scores Use this investigative work to fine tune the content filtering rule settings so that the rule is reliably triggered Building a custom word category Symantec Mail Security for Domino lets you build custom word categories to supplement the vendor Symantec supplied word categories Any custom words and categories that you create are added to a database that is separate from the vendor supplied one You can add any number of custom word categories and words You build custom word categories by adding new words their scores and the categories to which the words belong You can assign words to a new custom category or to an existing vendor supplied category New words that are assigned to a vendor supplied category are considered part of the custom word category and are stored separately from the vendor dictionary In cases in which the same word is found in both dictionaries the custom dictionary always takes precedence Symantec Mail Security for Domino uses the threshold value of the rule that contains the custom word category and it ignores the threshold value that
225. ory on another drive that has more space available You must have at least 100 MB of free space on the drive that contains this directory If you type a directory that is not valid Symantec Mail Security for Domino uses the Windows TEMP directory If you are using a third party antivirus product not a Symantec product with Symantec Mail Security for Domino you should configure the third party product not to scan this directory This prevents potential conflicts with Symantec Mail Security for Domino operation To set basic antivirus options 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antivirus tab on the Basic tab under Bloodhound heuristic virus detection technology select the appropriate level of detection The default setting is Med medium 3 To automatically delete infected mass mailer email messages and their attachments under Mass Mailer Cleanup click On This option is enabled by default 4 Toscan native MIME message bodies under Scan Native MIME message bodies click On 5 Ifyou want to use a directory other than the Windows TEMP directory under Directory for temporary files type the new directory location If you are using a third party antivirus product configure the third party product not to scan this directory This prevents conflicts with Symantec Mail Security for Domino operations 6 To limit the RAM used to examine files in memory under Maximum memory to use per threa
226. otes database documents See Managing quarantined documents on page 214 As a data safety precaution administrators can configure Symantec Mail Security for Domino to store a backup copy of any document or email message that contains content filtering rule violations or infected attachments See Managing backup documents on page 228 See Creating backup documents on page 86 214 Managing the Quarantine Managing quarantined documents To prevent the Quarantine database from growing too large Symantec Mail Security for Domino can routinely purge documents from the Quarantine See Purging the Quarantine on page 229 The separation of the Quarantine from the Log lets Symantec Mail Security for Domino replicate the Log database and gather statistical information for multiple servers without simultaneously having to handle the additional overhead and disk space that quarantined and backup documents require Symantec Mail Security for Domino displays quarantined documents separately from backup documents You can further sort these views by recipient SMTP originator content filtering rule violations and virus infections Incidents are reported with the following severities m Information blue No violation occurred with the event m Warning green A violation occurred with the event but the violation is not deemed critical m Critical red A violation occurred with the event and it remains
227. otify me The default setting is 14 days every 14 days Under Specified users to notify select who should receive the email notifications On the Action bar click Save 188 Configuring LiveUpdate Updating virus protection Performing LiveUpdate on demand You can immediately update virus definitions using the Lotus Notes client or the Domino server To perform LiveUpdate on demand using the Lotus Notes client 1 Inthe Settings view double click a server group 2 Inthe Group options on the LiveUpdate tab on the Action bar click Run LiveUpdate Now 3 Inthe LiveUpdate Status document on the Action bar click Check LiveUpdate Status A status message appears when LiveUpdate completes the updates See LiveUpdate status errors on page 55 To perform LiveUpdate on demand using the Domino server 1 On the Domino server on the Windows taskbar click Start gt Programs gt Symantec Mail Security for Domino gt LiveUpdate 2 Follow the on screen instructions to update virus definitions Updating virus protection without LiveUpdate Symantec provides the latest virus definition files for download on the Symantec Web site http www symantec com through Intelligent Updater The name of the Intelligent Updater file which changes with each update uses the following format yyyymmdd vvv Pbb exe yyyyYear mm Month dd Day vvv Version P Processor I Intel A Alpha bb Platform 16 16 bit 32 32 bit For e
228. ou install and enable the premium antispam service When a Lotus Domino server receives an incoming email message Domino SMTP Inbound converts the email message into a note or a document During this enumeration process Domino removes the raw SMTP information from the email message Symantec Premium AntiSpam requires the raw SMTP information to identify potential spam messages As a result the premium antispam service must scan email messages before they reach Domino SMTP Inbound The solution is to use the Microsoft SMTP service which is a component of Microsoft Internet Information Services IIS to intercept email messages before they reach Domino SMTP Inbound and route them to the premium antispam service for scanning The premium antispam service scans the raw SMTP information and determines if the email message is spam suspected spam or not spam Depending on your configuration email messages are deleted or forwarded by Microsoft SMTP to Domino SMTP Inbound for further processing See Disposing of spam messages using premium antispam on page 163 You must install the Microsoft SMTP service and IIS Administration before you install Symantec Mail Security for Domino When you install Symantec Mail Security for Domino the program installer detects the IIS services that are enabled on your computer It prompts you to disable unnecessary services Disabling unnecessary IIS services hardens Microsoft IIS and protects your Domino
229. page 192 m Scheduled reports agent Runs scheduled queries in the Log database By default this agent runs scheduled queries once a day and posts the queries in the Completed Reports view See Enabling the scheduled reports agent on page 211 For a user to enable disable or modify an agent the administrator must grant rights to run unrestricted agents in the Server Document that belongs to the server within the Domino Directory names nsf To grant rights to run unrestricted agents 1 Open Domino Administrator 2 On the Configuration tab in the left pane double click Server 3 Inthe left pane under Server click All Server Documents 4 In the right view pane double click the server on which Symantec Mail Security for Domino runs 5 On the Action bar click Edit server 48 Installing Symantec Mail Security for Domino Post installation tasks 6 7 On the Security tab do one of the following m If you are running Lotus Domino 6 x under Programmability Restrictions in the Run unrestricted methods and operations box add the users to whom you want to grant rights to enable disable or modify agents m If you are running Lotus Domino 5 x under Agent Restrictions in the Run unrestricted LotusScript Java agents box add the users to whom you want to grant rights to enable disable or modify agents On the Action bar click Save amp Close Modifying the number of processing threads Symantec Mail Sec
230. parately to a location that you select To delete a document 1 In any Backup Document view in the right pane select the document that you want to delete On the Action bar click Delete A black X appears to the left of the document which indicates that it is selected for deletion To unselect the document click it and then on the Action bar click Delete Press F9 to refresh the view In the confirmation dialog box click Yes Purging the Quarantine A purge agent runs every night at 1 00 A M when enabled By default Symantec Mail Security for Domino purges entries after 30 days If you have a large volume of quarantined documents you can modify the purge agent settings to purge documents more often To enable the Quarantine purge agent you must have rights to run unrestricted agents in the Server Document for the Domino Directory Public Address Book that belongs to the server If you do not have the appropriate rights you will receive an error message when you attempt to enable the purge agent See Granting rights to run unrestricted agents on page 47 To purge the Quarantine 1 Open the Quarantine database using a Notes ID that has the appropriate rights to disable or enable the Quarantine purge agent On the Action bar click Set Purge Options In the Purge Options dialog box under Quarantine Items do any of the following m Type the number of days to wait to purge virus infections from the
231. pecific databases or directories from scans that might not be at risk for virus infection or require content filtering See Specifying what to scan on page 84 Symantec Mail Security for Domino is configured by default to scan all files regardless of extension Although this is the most secure setting it also imposes the heaviest demand on resources You can specify which file name extensions to scan See Specifying what to scan on page 84 Symantec Mail Security for Domino lets you increase Lotus Domino email delivery performance by reducing scanning redundancy through the use of trusted servers A trusted server is typically one that you know to be safe from outside security breaches by means of a firewall or similar protection device or software and that is already scanning email traffic for viruses content filtering rule violations and spam See Configuring trusted server options on page 89 You can configure Symantec Mail Security for Domino to stop the processing of other content filtering rules after the first content filtering rule violation is detected This option optimizes performance by preventing unnecessary processing of a document See Setting the action options for a content filtering rule on page 132 Symantec Mail Security for Domino must be configured to bypass specific server processes from auto protect scanning Symantec Mail Security for Domino provides a default list of server proce
232. pecify the partitions on which to install Symantec Mail Security for Domino To facilitate enterprise wide management of Symantec Mail Security for Domino you can replicate the Symantec Mail Security for Domino databases to other servers that run Symantec Mail Security for Domino With replication you can configure Symantec Mail Security for Domino settings from a single server report virus incidents and statistics for all servers and use a single virus definitions update to maintain current protection for all servers See About administering Symantec Mail Security for Domino on multiple servers on page 73 When you upgrade to Symantec Mail Security for Domino you can upgrade your previous databases 36 Installing Symantec Mail Security for Domino Upgrading Symantec Mail Security for Domino Table 2 1 describes the information that you should consider before you upgrade your databases Table 2 1 Database upgrade considerations The editable text areas are copied into Symantec Mail Security for Domino exactly as they appear in Symantec AntiVirus Filtering for Domino 3 1 For example if your native MIME header text was configured to read The body of this message was deleted by Symantec AntiVirus Filtering because it was infected it will read exactly the same after you upgrade to Symantec Mail Security for Domino The former product name is not automatically modified to read Symantec Mail Security for Domino
233. percase or lowercase letters Value Specifies the word phrase or numerical quantity that limits the attribute of the rule in one way or the other as defined by the selected comparison relationship The type of attribute that is selected dictates the type of value that you enter For example if you select the Size attribute you must type a number as the value When you type file name extensions omit the dot before the extension Values can include single byte or multi byte characters When you select Content Score as the Attribute in the value box Symantec Mail Security for Domino provides the list of word categories from which you can select You must also type the numerical value for the comparison with the Content Score See Creating a content filtering rule that uses word categories on page 144 When you select Item s from match list all match lists that have been created appear You then select the match list that you want to filter content against See Creating a content filtering rule that uses a match list on page 136 AND OR Appends an AND or OR conjunction to the expression which sets up its relationship to the next expression Final or single expressions do not require a conjunction When building multiple expressions in a rule you must use all AND or all OR expressions AND and OR conjunctions cannot be mixed in the same rule Add Adds the expression to the List of Exp
234. rase is of a particular category the higher the score Symantec Mail Security for Domino assigns each document a score based on the total number of target words found When a score exceeds your specified threshold for a particular expression in a rule the content filtering engine considers that expression violated The entire rule might be violated depending on whether it contains OR expressions or AND expressions When it contains OR expressions a violation of any one expression violates the entire rule When it contains AND expressions all expressions in the rule must be violated before Symantec Mail Security for Domino flags the document as violating the entire rule When an entire rule is violated Symantec Mail Security for Domino takes action based on the action settings for the content filtering rule Content dictionaries and categories Symantec Mail Security for Domino includes a dictionary or repository of commonly filtered words and phrases These words and phrases are organized into categories against which you can run content filtering rules The contents of the vendor supplied word categories are proprietary and cannot be viewed or modified You can also create your own custom word categories and words against which to filter When you add a word or phrase to a custom word category that already exists in a vendor supplied category your custom entry supersedes the vendor supplied entry Custom words and categories are stored in
235. repetitions For example X 3 7 matches from three to seven repetitions of X string Parentheses Groups parts of regular expressions giving the string string inside the parentheses precedence over the rest lt Backslash followed by a less than sign Matches the beginning of an identifier defined as the boundary between nonalphanumeric and alphanumeric characters including the underscore character _ This expression matches no characters only the context gt Backslash followed by a greater than sign Matches the end of an identifier defined as the boundary between nonalphanumeric and alphanumeric characters including the underscore character _ This expression matches no characters only the context When multiple metacharacters are used in an expression Symantec Mail Security for Domino evaluates certain metacharacters before others Table 7 3 lists the order in which Symantec Mail Security for Domino evaluates metacharacters from highest to lowest precedence Table 7 3 Metacharacter order 0 Precedence override OR 126 Filtering unwanted content Working with content filtering rules Table 7 3 Metacharacter order 0 List Escape Start with Examples of regular expressions that filter email messages You can link several regular expressions to form a larger one to match certain content in email messages Table 7 4 provides examples of regular expressi
236. ressions 130 Filtering unwanted content Working with content filtering Tabl rules e7 5 Content filtering expression options List of Expressions Lists all of the expressions that you have created for the content filtering rule that you are configuring Edit Redisplays the selected expression in the List of Expressions so that you can modify the elements of the expression as necessary Delete Deletes the expression that is selected in the List of Expressions You can define and add multiple content filtering rule conditions and edit or delete expressions Your first expression must be an If statement To create an expression for a content filtering rule 1 In the Content Filtering Rule document on the Rule tab under Expression ensure If is selected This option is enabled by default Content Filtering Rule Lotus Notes x File Edit View Create Actions Text Help OR Ss 6 S ORS SS4 4S l z z Address 675 0 q aya Content Filtering Rule Unassigned Servers symantec Basics Rule Action Expression Gir Attribute Comparison Value C Unless x T Items from Match List Add List of Expressions C AND OR Edit Delete a S2 4 Notes Admin 0 Under Attribute in the drop down list select the appropriate attribute Under Comparison in the drop down list select the appropriate comparison option
237. ries Symantec Mail Security for Domino supplies categories and words but you can also create your own For example in most organizations sending messages with explicit sexual or violent content is not considered an appropriate use of the mail system and violates corporate conduct guidelines Dictionary categories such as Violence and Sex Acts are designed to flag these types of messages by matching words in the message against words in the dictionary Filtering unwanted content 137 Filtering content with word categories In addition an organization might want to prevent the spread of confidential legal information outside of the organization You can create custom word categories that include confidential terms and monitor messages for words in those categories This helps ensure confidentiality and reduces possible legal liability How dictionary based content filtering works To evaluate content against your own custom words and categories or against the vendor Symantec supplied words and categories you build a content filtering rule using the Content Score attribute In the rule you assign one or more scores thresholds to one or more categories that you select Symantec Mail Security for Domino then matches text in document writes and the subject lines and message bodies of email messages against words that belong to the set of selected categories These words have predefined scores The more strongly representative the word or ph
238. ring alert options Symantec Mail Security for Domino lets you define alerts for different conditions For example you can configure Symantec Mail Security for Domino to notify you when it cannot eliminate a virus and has quarantined the document but not to notify you when it is able to repair a file In addition you can specify a user address for the return address for alerts so that the server is not the recipient of return messages that require action When 92 Setting global scanning options Configuring global scanning options the server is the recipient for alerts the alerts are often undeliverable and result in Delivery Failure Reports dead mail You can log individually named alert statistics to the Lotus Domino Events Log In addition you can log virus and content filtering rule violation alerts to the Statistics view of the Symantec Mail Security for Domino Log This gives you more information about the types of alerts that Symantec Mail Security for Domino generates The Symantec Mail Security for Domino and Lotus Domino Logs store an aggregate total of detected virus or content filtering rule violations You can sort Symantec Mail Security for Domino alerts into finer classes and store individual statistics based on these classes and you can set up administrator notifications based on these statistics To create or modify an alert configure the following options m Basics Sets the basic options for the alert m Alert
239. rity for Domino installation CD into the CD ROM drive The installation program launches automatically If it does not you should run cdstart exe from the installation CD 2 On the Symantec Mail Security for Domino installation screen click Install Symantec Mail Security for Domino to begin the installation process 3 Read the on screen instructions and then click Next to continue 37 38 Installing Symantec Mail Security for Domino Upgrading Symantec Mail Security for Domino 10 11 12 13 Indicate that you agree with the terms of the Symantec software license agreement and then click Next You must accept the terms of the license agreement for the installation to continue In the Choose Destination Location panel do one of the following m To install the product in the default location click Next m To install the product in a different location click Browse select the location of the installation folder click OK and then click Next The installation directory must end with SMSDOM This panel does not appear if you have previously installed the premium antispam service To continue the installation process without installing the premium antispam service in the Premium AntiSpam panel under Do you intend to utilize the Premium AntiSpam service click No and then click Next If you have multiple Lotus Domino partitions on the same server in the Select Servers dialog box select the partitioned drives on which
240. rver group at one time After you activate a content or product license you can check the license status and configure the product to notify you when the license is about to expire See Checking the license status on page 70 See Receiving notification when a license is about to expire on page 70 66 Activating your Symantec Mail Security for Domino licenses About license activation Note If you are upgrading to Symantec Mail Security for Domino from Symantec AntiVirus Filtering for Domino 3 1 you must install the product and content licenses for the product to be fully functional To install product and content license files 1 10 When you receive the email message from Symantec that contains the license file save the license file to a location that is easily accessible The file is delivered as a zip file You must extract the file contents from this file On the Lotus Notes client open the Symantec Mail Security for Domino Settings database In the Settings view double click the server group on which you want to install the license On the Licensing tab on the Action bar click Install or Upgrade License In the Install or Upgrade License window on the License tab select the servers in the server group on which you want to install the license All of the servers in the group are selected by default Click Browse to locate the license file The license file has a slf extension In the
241. rvers for which this rule applies Use commas to separate multiple servers 5 On the Action bar click Save Working with content filtering rule expressions A content filtering rule consists of one or more expressions that you define For example the following content filtering rule contains three expressions If Content Score gt 50 using categories sex drugs alcoholism OR Content Score gt 90 using categories politics UNLESS Sender Fred Smith WestRegion AcmelInc An expression consists of one or more expression phrases Expression phrases can be IF OR AND or UNLESS phrases The rule in the example consists of an IF an OR and an UNLESS phrase Symantec Mail Security for Domino evaluates a rule logically as either an OR or AND rule but not in combination You can have a rule that contains an IF phrase any number of AND phrases and any number of UNLESS phrases but it cannot contain an OR phrase when it already has an AND phrase Likewise when you start with an OR phrase you can add more OR phrases or UNLESS phrases but not an AND phrase Filtering unwanted content 121 Working with content filtering rules An expression phrase consists of the following elements Attribute The part or characteristic of the email message or document that you want to scrutinize for violations Attributes include Sender Author Subject Body Size of entire email message or document in bytes Encryption Flag true or false
242. rvice Table 8 3 Expected behaviors Enabling and disabling the premium antispam service requires a few minutes to process When you enable the premium antispam service Symantec Premium AntiSpam must connect to the Symantec Brightmail Logistics and Operations Center BLOC and download the current antispam filters Depending on your connection speed and available bandwidth this process could take a few minutes Disabling the premium antispam service requires Symantec Mail Security for Domino to reconfigure internal settings which takes a few minutes to process Console error messages appear when enabling and disabling the premium antispam service Disregard error messages that occur while enabling or disabling the premium antispam service This behavior is normal and should be expected Filtering spam Identifying spam using the premium antispam service Table 8 3 Expected behaviors A new port appears on the Ports tab and in the Notes ini file When you enable the premium antispam service if Symantec Mail Security for Domino does not detect a port that is bound to the correct address it creates one called SMSDOMPAS on the Ports tab of the Server document and in the Notes ini file Do not use SMSDOMPAS for any other purpose If the premium antispam service is disabled SMSDOMPAS still appears on the Ports tab but it is disabled It is removed from the Notes ini file Identifying spam using the premi
243. rvice are handled through the Symantec Premium AntiSpam service and not through LiveUpdate See Before you install and enable the premium antispam service on page 153 About shared virus definition files Symantec Mail Security for Domino can share virus definition files when it runs on the same computer as any of the following Symantec antivirus products m Symantec AntiVirus Corporate Edition m Symantec Client Security When LiveUpdate is performed from one of these programs it automatically updates the virus definition files that are used by all of the installed Symantec products If you intend to replicate virus definition files using the Symantec Mail Security for Domino Definitions database savdefs nsf you must perform LiveUpdate using Symantec Mail Security for Domino Configuring LiveUpdate 183 Configuring LiveUpdate on a proxy server Configuring LiveUpdate on a proxy server Some organizations use proxy servers to control connections to the Internet To use LiveUpdate you might need to specify the address and port of the proxy server as well as a user name and password LiveUpdate can use an HTTP FTP or ISP proxy server When Internet Explorer is running on the Lotus Domino server and is already configured to use a proxy server no further configuration is necessary If needed you can modify the proxy server configuration settings through LiveUpdate To configure FTP settings for LiveUpdate 1 6 O
244. rying to block You can then specify how to handle a document that violates the content filtering rule To create a content filtering rule 1 In the Group document on the Content Filtering tab on the Rules tab on the Action bar click New Rule In the Content Filtering Rule document on the Basics tab set the basic options See Setting the basic options for a content filtering rule on page 119 Filtering unwanted content 119 Working with content filtering rules On the Rule tab use expressions to define the content filtering rule See Working with content filtering rule expressions on page 120 See Building expressions for a content filtering rule on page 128 On the Actions tab set the action options See Setting the action options for a content filtering rule on page 132 On the Action bar click Save On the Action bar click Close to return to the Content Filtering tab When you are ready to process the rule ensure that it is enabled on the Basics tab In addition ensure that rules processing is enabled on the Content Filtering gt Rules tab See Enabling the content filtering process on page 116 Setting the basic options for a content filtering rule When setting up a content filtering rule you must enable the rule and set up the basic options Warning Applying most content filtering rules to Domino databases will cause severe data loss and may destabilize servers To set
245. s 0 cccceecssssssssseseceseseseseessessseceseseseseseeees 235 Uninstalling the foldering agent cecessssesssesecesesesesetetseeeeesseeeees 235 13 14 Contents Appendix B Integrating Symantec Mail Security for Domino with SESA PUDO L AES oY AAEE EE EEEE E EE O 237 Interpreting Symantec Mail Security for Domino events in SESA 238 Application events that are sent to SESA ou cccceceeseseeseeseeeeseeeesees 239 Security events that are sent to SESA oo cececeeseeseseseeeeseeeeseseeeeseeeeees 240 Configuring logging to SESA ccccesssssesesesesessessseessesesesesessssseeeeesseseseseseseeeees 241 Configuring SESA to recognize Symantec Mail Security for DOMINO APEEP NEE N A A 241 Installing the local SESA Agent using the Agent Installer 243 Installing the SESA Agent manually by command line 246 Configuring Symantec Mail Security for Domino to log AUN EA o oa SEPEN T E 248 Uninstalling SESA pe EER E E EEE ENTER A 248 Uninstalling the SESA Integration Package 0 ccccseeeseeseseteeeeees 248 Uninstalling the local SESA Agent 0 cceceeesseceseeseseteeeeseeeseeseeeeseees 249 Index Introducing Symantec Mail Security for Domino This chapter includes the following topics m About Symantec Mail Security for Domino m What s new in Symantec Mail Security for Domino Components of Symantec Mail Security for Domino m How Symantec Mail Security for Domino works
246. s configured on the Configuration tab The heuristic virus detection level option only applies to antivirus scanning and is configured on the Antivirus tab 84 Setting global scanning options Configuring global scanning options Configuring global scanning options Symantec Mail Security for Domino has several global scanning options that you can configure Inclusions Define which databases and file attachments to scan Hclusions See Specifying what to scan on page 84 Native MIME Customize the MIME message text See Customizing the native MIME message on page 86 Backup Set rules for creating backups before repairing or deleting infected documents See Creating backup documents on page 86 Disclaimers Define the disclaimer mark and header and footer text See Configuring disclaimer options on page 86 Logging Select which information to log and choose the logging destinations See Configuring logging options on page 88 Trusted Server Select which servers can bypass scanning processes See Configuring trusted server options on page 89 Alerts Configure rules for sending alert notifications See Configuring alerts on page 90 Specifying what to scan Symantec Mail Security for Domino lets you choose which databases and directories to scan You can exclude specific databases or directories from scans that might not be at risk for virus infection or require content filtering
247. s run on the same computer When LiveUpdate is performed from one of these programs it automatically updates the virus definition files that are used by all of the installed Symantec products See About shared virus definition files on page 182 Note If you intend to replicate virus definitions using the Symantec Mail Security for Domino Definitions database savdefs nsf you must run LiveUpdate from Symantec Mail Security for Domino See About replicating Symantec Mail Security for Domino databases on page 74 Introducing Symantec Mail Security for Domino 23 What you can do with Symantec Mail Security for Domino When other Symantec antivirus products are installed on the same computer as Symantec Mail Security for Domino you must log on to the other products before you log on to Symantec Mail Security for Domino You might also need to modify some scanning configurations for some of the products By default Symantec Mail Security for Domino uses the Windows TEMP directory when it processes scans but you can change this directory See Setting basic antivirus options on page 105 What you can do with Symantec Mail Security for Domino Symantec Mail Security for Domino provides the following features to protect and enhance your Lotus Domino server m Protect against computer viruses m Identify unwanted email messages m Filter undesirable message content m Manage virus outbreaks m Isolate infected
248. s that is used to match patterns of text Symantec Mail Security for Domino performs matching on a line by line basis It does not evaluate the line feed newline character at the end of each input expression phrase You can build regular expressions using a combination of normal alphanumeric characters and metacharacters also called wildcard characters Metacharacters let you perform pattern matching in text For example many spam messages contain a trailing number at the end of the subject line text as in the following sample subject line Here s a hot stock pick 43234 An example of how to write a rule to detect email message subject lines that have trailing numbers using regular expressions is as follows 0 9 This regular expression contains the normal alphanumeric characters 0 9 and the metacharacters and By using the Subject attribute the operator and the regular expression as the value you can build a content filtering rule to catch any email message whose subject line ends with a trailing number a probable sign that the message is spam See About metacharacters on page 123 Filtering unwanted content 123 Working with content filtering rules As another example you might want to filter email message attachments with certain file name extensions To detect message attachments with the file name extensions exe com or zip you could write three different expression phrases each focusing on
249. s the utility that lets you ADMTOOLS LUA luau exe Administration configure one or more intranet Utility FTP HTTP or LAN servers to act as internal LiveUpdate servers LiveUpdate lets Symantec products download program and virus definition file updates directly from Symantec or from an intranet LiveUpdate server For more information see the LiveUpdate Administrator s Guide on the product CD 18 Table 1 2 Introducing Symantec Mail Security for Domino Components of Symantec Mail Security for Domino Product components Foldering agent installer This program installs the foldering agent The foldering agent works with the Symantec Premium AntiSpam service It lets you automatically route spam and suspected spam messages to a spam folder in each user s mailbox ADMTOOLS Folder_Agent SESA Agent installer This program installs the SESA Agent which handles the communications between Symantec Mail Security for Domino and SESA SESA is an event management system that uses data collection services for events that Symantec and supported third party products generate ADMTOOLS SESA_Agent_ Installer sesa_agent_installer exe SESA Integration package The SESA Integration package extends SESA functionality to include Symantec Mail Security for Domino event data ADMTOOLS SESA_SIPI_for_ SMSDOM Java Runtime Before you install the SESA ADMTOOLS JRE j2re 1_3 1 02
250. sage and all of its attachments To reserve system resources no antispam or content filtering scan is performed on mass mailer email messages Symantec Mail Security for Domino also will not create a backup copy before it deletes the email message or its attachments even if you have selected this option on the Configuration gt Backup tab Mass mailer detection is logged to the specified logging destinations You can view the Server Status document to determine whether the mass mailer cleanup feature is enabled and you can see a count of how many mass mailer email messages were deleted The line items in the Server Status document for Files Infected and Files Deleted include mass mailer email messages along with regular types of viruses Due to the potential volume of email messages during a mass mailer outbreak there is no alerting function for this type of virus detection See Configuring logging options on page 88 See Checking server status on page 51 106 Establishing antivirus protection Establishing antivirus scanning policies Multipurpose Internet Mail Extensions MIME is the official Internet standard for encoding data that cannot be transmitted through email Symantec Mail Security for Domino lets you scan email messages for malicious code in native MIME message bodies Symantec Mail Security for Domino uses the default Windows TEMP directory to process files during scans If necessary you can specify a direct
251. scanned for content filtering rule violations if content filtering rules processing is enabled Symantec Mail Security for Domino uses Dynamic Document Review DDR technology to analyze the content Documents are scored against thresholds that are established through content filtering rules match lists and word categories Documents that contain violations are disposed of according to the content filtering configuration settings Introducing Symantec Mail Security for Domino 21 How Symantec Mail Security for Domino works About Symantec Mail Security for Domino databases Table 1 3 lists the databases that comprise Symantec Mail Security for Domino Table 1 3 Symantec Mail Security for Domino databases Symantec Mail Security for Domino The Settings database contains the antivirus antispam content filtering and logging configurations in addition to LiveUpdate Settings database and licensing information for your Lotus Domino servers sav nsf The icon for this database is identified as SMSDOM Settings 4 1 on the Lotus Notes client Symantec Mail The Log database contains server messages product information Security for Domino violation incidents and log reports Log database savlog nsf The icon for this database is identified as SMSDOM Log 4 1 on the Lotus Notes client Symantec Mail Security for Domino The Quarantine database contains quarantined and backup documents You can view detailed information
252. select the definitions set that you want to use for scanning 2 Onthe Action bar click Set as Active Definitions A green check mark appears to the left of the definitions set Enabling the Definitions purge agent LiveUpdate is most effective when you configure it to run automatically at set intervals Depending on how often you run LiveUpdate the number of virus definitions sets can quickly accumulate See Updating virus protection on page 185 To prevent the Definitions database from growing too large Symantec Mail Security for Domino can routinely purge virus definitions sets By default Symantec Mail Security for Domino keeps the active set of definitions plus the five most recent virus definitions sets All others are purged To enable the Definitions purge agent you must have rights to run unrestricted agents in the Server Document for the Domino Directory Public Address Book that belongs to the server If you do not have the appropriate rights you will receive an error message when you attempt to enable the purge agent See Granting rights to run unrestricted agents on page 47 To enable the Definitions purge agent 1 Onthe Lotus Notes client open the Definitions database using a Notes ID that has the appropriate rights to disable or enable the Definitions purge agent 2 On the Action bar click Set Purge Options 3 Type the number of most recent definitions sets to save including the most current T
253. server from being compromised You must install Symantec Mail Security for Domino on each computer on which you intend to use the premium antispam service and enable the premium antispam service You can enable the premium antispam service only once per computer If you have multiple Lotus Domino partitions on the same computer you must choose the partition on which you want to enable the premium antispam service See Enabling and disabling the premium antispam service on page 159 See Specifying internal mail hosts on page 162 When you enable the premium antispam service Symantec Mail Security for Domino configures the Microsoft SMTP service to function like SMTP Inbound Symantec Mail Security for Domino also configures the Microsoft SMTP service to receive email on behalf of the Domino server and to forward that email to Domino SMTP Inbound after the antispam scanning 154 Filtering spam Before you install and enable the premium antispam service If the premium antispam service is disabled or if the premium antispam service license expires Symantec Mail Security for Domino disables the Microsoft SMTP service and changes the configuration parameters of Domino SMTP Inbound to receive inbound messages directly The Microsoft SMTP settings are copied to Domino SMTP Inbound This restoration process ensures that your Domino environment is not disrupted Constraints in using the premium antispam service Table 8 1 describes the
254. servers See About LiveUpdate on page 181 The Domino server that will download new virus definitions through LiveUpdate must be the hub for the Definitions database The Definitions database stores the active definitions set as well as the most recent downloaded definitions Symantec Mail Security for Domino virus definitions are operating system specific Creating replica databases on an additional server When setting up an additional server you must create replicas of the Symantec Mail Security for Domino databases on each server During the replication process the hub server copies the data from its databases to the databases of the same name on the additional servers To create replicas of the Settings Log and Quarantine databases on an additional server select one of the following methods m Replicate the Symantec Mail Security for Domino Settings Log and Quarantine databases from the hub server to the additional server Then install Symantec Mail Security for Domino on the additional server and choose to keep the existing databases when the setup program prompts you m Install Symantec Mail Security for Domino on the additional server and then replicate the Settings Log and Quarantine databases from the hub server to the additional server If you intend to replicate updated virus definitions to your additional servers you must also configure Lotus Domino to replicate the Definitions database See Updating
255. seseeceseeeeseeeseeseeesaeseeees 52 Server status rrors nianna is Sati ig dees 52 License installation status errors 00 eeeessseesececececesesesencecececeeeeteesesees 53 SCani status errors 3 25 Aiea dale dene easing E AS 54 LiveUpdate status errors cceeccsscscesesscssessesesscssessescescsscsecseessesesecseeseeaees 55 Initiating tasks from the Domino Console c ccecsesesssesesesesesesetseseseeseesesenees 56 Performing tasks from the Domino console ceesssssesseseseceeeseseseseeees 56 Performing on demand scanning from the Domino server CONSOLE EOE EEEE EAO E EEEN ER 57 Uninstalling Symantec Mail Security for Domino ceeeseeeeeeeeeteeees 59 Chapter 3 Activating your Symantec Mail Security for Domino licenses About licensin gc ctianecsae REEE OE ev ase eS 61 About license activation mesisan aaee aiaa ea aea anA a E Eo 62 If you do not have a serial number ccecessesesessseceseseseseesssessesesecsesesees 63 Obtaining a license file oo cecsesesessssesseeeeceseseseseseseeseeesecsesesesessseees 63 Installing product and content license files n onnonooo000000000000000000000000 65 Installing a Symantec Premium AntiSpam license file ee 67 After you install the Symantec Premium AntiSpam license file 69 Checking the license status 00 0 cccsceseesseseeeeeseseeceseeeeseseeecsesenseseeeteeaes 70 Receiving notification when a license is about to expire ceeeee 70 If
256. sesesesessssssssecesesesesessesesseesesesesesesessessesesseseseeees Establishing antivirus protection About antivirus protection cccccsesscssessessescescssesscsesscsscecssesecseseceeseeeees 101 About Bloodhound heuristic technology ccccseesesseseseeeeeeteeeeseeees 102 About NAVEX technology oo ceeeecsceseeeseeeesesececescseseseeceeeeeeeeeseseaeneeeeees 103 About Striker technology ccccccccessssesesesseseseeseseeceseeeseseeeeseeeseeseeeeseeees 104 About LiveUpdate eneen ean ARRAROA 104 Establishing antivirus scanning policies s snssssssoseessessesesesseseseseesesesereessse 104 Setting basic antivirus options Setting container limits 00 0 0 eects Defining antivirus action policies Managing outbreak detection 0 0 ceccccseeseseseeseseeeeseseeeeseseeeeseeesseseeeees Filtering unwanted content About content filtering 0 cccccesssesesscssssseesesesesesesessessssenesseseseseseseeesess 113 How Symantec Mail Security for Domino filters content 00 0 0 114 Working with content filtering rules oo eeesesesseseseseceseseseseseeseseeseeees 115 Viewing the status of content filtering rules 0 eseeseeeeeeeeeees 116 Enabling the content filtering process cccceeesesesseceseseseeesesesesesees 116 Enabling default content filtering rules 0 0 0 ceesseseseseseeeseeeseseeees 117 Creating a content filtering rule 0 eeseseestseseeeeeseeeseseseseseeeeeees 118 Deleting a content filtering r
257. sessesesseseessees 155 Expected behaviors in using the premium antispam service 156 Identifying spam using the premium antispam service ceeseeeeeeeees 157 Enabling and disabling the premium antispam service 06 159 Adjusting suspected spam scoring in premium antispam 160 Disabling the reputation Service lists eeceesesseseseteeeeeeseeeteeeeseees 161 Specifying internal mail hosts 0 eesessseseseseseetseseseeeeeeesesesesseeeeees 162 Disposing of spam messages using premium antispam 05 163 Scanning for viruses spam and content filtering rule violations About Scanning cee ccsdadceciig dessa ee hina neh ae AR EES 167 About auto protect SCANNING oo cecesseseseseeceseeseseeeeseseeeeseeeeseseeecseeeeseseees 168 Configuring auto protect settings ccceeseseeetetseeeseeeseseseseseseeeeeees 169 About scan now SCANNING ee eeccecesessesesesceseseeceseseeeeseseeceseeeeseseeeeseeeseseeeeaeeees 170 Configuring scan now settings cccesesesssesesesesesesessessseeeeseesesesesseeeeees 171 About scheduled scanning cccccccesssesssseseseeceseeeeseseeeeseeeseeeeeseeeeeeseeecseeees 174 Configuring scheduled scans cecsessssssesssesssesesesesessssssesesseesesesesseeeees 175 Configuring LiveUpdate About LiveUpdate secovecscssescccshecocscatectecsiecstevtescagateetsvthavetscastuisldoee teense About shared virus definition files Configuring LiveUpdate on a proxy
258. settings for which types of attachments to scan whether to perform content filtering whether to scan native MIME message bodies and the dates and time to perform incremental scans m Actions Specifies how to dispose of infected documents that are found during the scan To configure scan now basic settings 1 Inthe Settings view double click a server group 2 Inthe Group document on the Scan gt Scan Now gt Basics tab under What to scan on the server lt server name gt select one of the following m All databases in the default data directory Scans every database in the Domino Data directory default location for each server in the server group This option is enabled by default m The following databases and directories Scans only the databases and directories that you specify Type the database and directories to scan Separate multiple entries with semicolons 3 Toscan subdirectories check Include subdirectories Enabling this option scans the descending subdirectories of the default data directory or the directories that you specified This option is enabled by default 4 Onthe Action bar click Save 172 Scanning for viruses spam and content filtering rule violations About scan now scanning To configure scan now what to scan settings 1 In the Group document on the Scan tab on the Scan Now tab click the What to Scan tab To exclude specific databases or directories from the scan under Databases
259. spam to the Symantec Brightmail Logistics Operations Center Click Next In the Configuring Spam Folder Information document under Spam Folder type the name of the folder to which spam messages should be routed The default is Spam 234 Automatically routing messages to a spam folder Setting up the foldering agent 13 14 15 16 17 18 19 20 21 Under Spam Expiration type the number of days in which a spam message remains in the user s spam folder before it is automatically deleted and then click Next The expiration period must be between 1 and 365 days Messages will be automatically deleted from the spam folder after the specified number of days The default is 30 days In the Configuring Submissions document select the types of misclassified mail that users can submit to the Symantec Brightmail Logistics and Operations Center To receive a copy of each users misclassified email submissions under Local Administrator Email for Submissions do one of the following m Click the drop down list and select an email address m Type an email address Click Next Type the name of the server on which you want to install the foldering agent If your mail template files are replicas as they are when shipped you only need to install the foldering agent on one server Type the name of the mail template that you want to modify Repeat this step for each mail template that you want to modify Click Install
260. specific databases or directories from the scan under Exclusions check Exclude specified databases and directories from scan You must first select these databases and directories on the Configuration gt Inclusions Exclusions tab See Specifying what to scan on page 84 This option is enabled by default Under Attachments select one of the following Scan all attachments regardless of extension Scans all attachments This option provides the greatest protection against virus attacks and is enabled by default Scan attachments with specified file extensions Scans only those attachments with file name extensions that are listed in the Specified file extensions option on the Configuration gt Inclusions Exclusions tab To scan for content filtering rule violations under Content Filtering check Scan for Content Filtering rule violations Scanning for content filtering violations is not safe for most databases Only apply content filtering rules to databases that need to be scanned for a specific type of content filtering rule violation 178 Scanning for viruses spam and content filtering rule violations About scheduled scanning 8 To scan native MIME message bodies under Scan Native MIME message bodies click On When this option is enabled the message body of the infected document is replaced with the text that is specified on the Configuration gt Native MIME tab See Customizing the native MIME message o
261. sses that can be ignored See About auto protect scanning on page 168 50 Installing Symantec Mail Security for Domino About the Symantec Mail Security for Domino user interface About the Symantec Mail Security for Domino user interface Action bar Settings database navigation pane When you open any of the Symantec Mail Security for Domino databases you see the database view When you double click any item in the right pane you open a Notes document The document title appears below the Action bar A view can easily be distinguished from a document because a view contains a navigation pane on the left From the Settings navigation pane you can open the Log Quarantine and Help databases The ability to open the Symantec Mail Security for Domino databases from the navigation pane is only available in the Settings database Figure 2 1 shows the Settings database view Figure 2 1 Symantec Mail Security for Domino Settings view Symantec Mail Security for Domino Lotus Notes jaj xj File Edit view Create Actions Help E Workspace dp Settings Document for Unassion x gt Symantec Mail Security for symantec New Serer Group EditSettings Ci Delete Sever Group Help f Copy Settings to New Group Symantec Mail Security for Domino Settings for Server Group nassiqned Servers Settings Quarantine Help agaaga t a O Notes Adm
262. ssion that you want to delete Click Delete On the Action bar click Save 132 Filtering unwanted content Working with content filtering rules Setting the action options for a content filtering rule You must configure how to dispose of documents that contain content filtering rule violations You can configure Symantec Mail Security for Domino to stop evaluating the document for additional content filtering rule violations after the first content filtering rule violation is found This helps optimize performance To set the action options for a content filtering rule 1 In the Content Filtering Rule Document on the Action tab under When a violation is detected select one of the following Log only Delete the attachment s which meet the criteria Delete all attachments Quarantine the document Copy the document to the Quarantine database Delete the document Logs the violation only but does nothing with the document This option is enabled by default Deletes only the attachment that has a name extension content or size that violates a content filtering rule Deletes all of the attachments even if the violation is detected only in the email message text Holds the document in the Quarantine database for administrator review To view or take action on quarantined documents you must have the appropriate role privileges See Managing quarantined documents on page 214 Creates a back
263. stalled on the computer for another SESA enabled security product you must run the installer to register Symantec Mail Security for Domino The local SESA Agent is preconfigured to listen on IP address 127 0 0 1 and port number 8086 Symantec Mail Security for Domino uses this information to communicate with the Agent If you must change the IP address or port number for the Agent you must do so through the SESA Console After an Agent is installed it is controlled through the SESA Console even though it is running on the same computer that is running the security product You must also update through the Symantec Mail Security for Domino Settings database the information that Symantec Mail Security for Domino uses to contact the local SESA Agent For more information see the SESA documentation See Configuring Symantec Mail Security for Domino to log events to SESA on page 248 Before you install the SESA Agent install the Java Runtime Environment JRE version 1 3 1_02 on the server on which the SESA Agent will be installed This program is provided on the Symantec Mail Security for Domino installation CD in the following folder ADMTOOLS JRE j2re 1_3_1_02 win exe To install the SESA Agent using the SESA Agent Installer that Symantec Mail Security for Domino provides run the Installer on all computers on which Symantec Mail Security for Domino is installed To install the local SESA Agent using the Agent Installer 1 On
264. status errors on page 53 m Checking a scan status See Scan status errors on page 54 m Checking a LiveUpdate status See LiveUpdate status errors on page 55 Server status errors You can check the status of your Lotus Domino server from the Settings database to ensure that antivirus content filtering and spam detections are activated You can also check the status of your licenses and the date of your most recent virus definitions See Checking server status on page 51 When a server status cannot be determined because of an unresponsive server you receive the following error message Waiting for response from server Click Check Statistics again When no response occurs after 5 minutes a communication error with NNTASK might have occurred See documentation for more information Installing Symantec Mail Security for Domino 53 Troubleshooting status errors When you receive this message one of the following events might have occurred m NNTASK might be under a heavy load and unable to immediately respond to the user s status request m NNTASK might not be running on the server m The network might be slow After you resolve the issue you should close the Server Status document and check the server status again If Symantec Mail Security for Domino can confirm that the connection with NNTASK has failed you receive the following error message Error communicating with NNTASK Click
265. stributes the change to the template on the home mail server m The nightly Designer process runs on the home mail server m A user reopens the mail file after installation This only applies if the mail file of a user is open when its design is refreshed The foldering agent takes effect when the design is refreshed although the folder will not be visible For more information on forcing changes see the Lotus Notes documentation Setting up the foldering agent The foldering agent is an application that is designed to work with the Symantec Premium AntiSpam service The foldering agent is not installed when you install the premium antispam service You must install the foldering agent using a separate installation program that is located on the Symantec Mail Security for Domino installation CD See Installing the foldering agent on page 233 You configure the foldering agent when you install it To reconfigure the foldering agent after installation you must uninstall it and then reinstall it See Uninstalling the foldering agent on page 235 To use the foldering agent you must first install and enable the premium antispam service See Enabling and disabling the premium antispam service on page 159 If you want to run the foldering agent on Lotus Notes 5 0 11 5 0 12 or 5 0 13 additional configuration is required after you install the agent See After installing the foldering agent on Lotus Notes 5 0 1x on
266. t port is 8086 4 Onthe Action bar click Save Uninstalling SESA When Symantec Mail Security for Domino is no longer forwarding messages to SESA you can uninstall the SESA components Uninstalling the SESA Integration Package You can uninstall the SESA Integration Package from each computer that is running the SESA Manager using the Add or Remove Programs option in the Windows Control Panel To uninstall the SESA Integration Package 1 Inthe Windows Control Panel window double click Add or Remove Programs 2 Inthe Add or Remove Programs window click SESA Agent 3 Click Change Remove 4 Inthe Uninstall SESA Agent panel click Uninstall Integrating Symantec Mail Security for Domino with SESA 249 Uninstalling SESA 5 Inthe confirmation dialog box click Uninstall the SESA Agent 6 Click Done Uninstalling the local SESA Agent The local SESA Agent is automatically uninstalled when you uninstall Symantec Mail Security for Domino When more than one product is using the Agent the uninstall script removes only the Symantec Mail Security for Domino registration and leaves the Agent in place When no other security products are using the Agent the uninstall script uninstalls the Agent as well 250 Integrating Symantec Mail Security for Domino with SESA Uninstalling SESA Numerics 32 bit data 31 107 188 A Access Control List 43 204 217 Action bar 50 alerts about 27 configuring 90 mass mailer cleanup 105
267. t the location of the installation folder click OK and then click Next The installation directory must end with SMSDOM To install the premium antispam service in the Premium AntiSpam panel under Do you intend to utilize the Premium AntiSpam service click Yes and then click Next To let the setup program disable unnecessary IIS services in the Harden IIS panel click Yes and then click Next Installing Symantec Mail Security for Domino 35 Upgrading Symantec Mail Security for Domino 8 Ifyou have multiple Lotus Domino partitions on the same server in the Select Servers dialog box select the partitions on which to install Symantec Mail Security for Domino 9 To optionally select additional partitions click Add Additional Partitions and then in the Select data directory dialog box type the partition path or browse directories to select a path and then click OK 10 Read through the remaining panels and then click Next until you reach the Complete Setup panel 11 Inthe Complete Setup panel click Finish 12 If prompted restart your computer 13 Start the Lotus Domino server if necessary Upgrading Symantec Mail Security for Domino Symantec Mail Security for Domino supports upgrades from Symantec AntiVirus Filtering for Domino version 3 1 and Symantec Mail Security for Domino version 4 0 x If you have multiple Lotus Domino partitions on the same server the installation program detects each one and lets you s
268. t tor Unassign X f diy New Settings Document TJcioce QYsave Delp 127 Show Server Status Group Ss symantec Configuration Antivirus Antispam Content Filtering Scan LiveUpdate Licensing Servers Auto Protect Inclusions Exclusions Native MIME Backup Disclaimers Logging Trusted Server Alerts Server Group Servers In Group BAAABl G2O8ea Add Server s to Group Remove Selected Server s from Group m m I On the Configuration tab on the Servers tab beside Server Group type a name for the server group Click Add Server s to Group In the Add Server to Group dialog box select one or more servers and then click OK On the Action bar click Save Administering Symantec Mail Security for Domino on multiple servers 81 Customizing server groups Copying settings to create a new server group To save time you can copy the settings that you have configured for one server group to a new server group To copy settings to create a new Server group 1 2 In the Settings view select the server group that you want to copy On the Action bar click Copy Settings to New Group lax File Edit View Creat ctions Text Help CREO 64 COES 754 BABS TooODn amp otitis Teod amp Symantec Mail Security for gt By symantec Ef New Serer Group A EditSetings LI Delete Server Group B Help if copy Settings to New
269. tViewer Quarantine role 217 CFReleaser Quarantine role 217 CFViewer Quarantine role 217 compressed file See container files Index console See Domino console container files container limits about 19 101 setting 107 disposing of 170 175 Quarantine 215 scanning 85 content filtering about 25 114 assigning scores to custom categories 140 base scores 139 bonus scores 139 building custom dictionary 141 match lists 133 dictionary based 136 Dynamic Document Review DDR 114 evaluating context 138 matching words 138 metacharacters 123 operation 114 136 options 119 regular expressions 122 scoring messages 138 thresholds 139 content filtering rules default 117 defining with scores 144 violation files 224 content license 62 custom categories 141 144 dictionary building 141 native MIME message 86 queries 203 D databases about 21 accessing through Lotus Notes 44 accessing through Web browser 45 directory location 29 excluding from scanning 84 migrating from Symantec AntiVirus Filtering for Domino 35 replicating 76 setting access control 43 signing with Notes ID 42 decomposer 101 107 Definitions database about 21 maintaining current virus definition files 190 purging database 192 replicating 76 182 denial of service attacks 107 dictionary based content filtering about 136 base scores 139 bonus scores 139 building custom categories 141 custom words 141 defining content filtering rules with scores 144 eval
270. talling the local SESA Agent using the Agent Domino Installer on page 243 Configure Symantec Mail You use the administrative interface to configure Security for Domino to send Symantec Mail Security for Domino to communicate logging events to SESA with the local SESA Agent and to log events to SESA See Configuring Symantec Mail Security for Domino to log events to SESA on page 248 Configuring SESA to recognize Symantec Mail Security for Domino To configure SESA to receive events from Symantec Mail Security for Domino run the SESA Integration Wizard on each computer that is running the SESA Manager The SESA Integration Wizard installs the appropriate integration components for identifying Symantec Mail Security for Domino to SESA You must run the SESA Integration Wizard for each SESA Manager computer to which you are forwarding events from Symantec Mail Security for Domino 242 Integrating Symantec Mail Security for Domino with SESA Configuring logging to SESA Before running the SESA Integration Wizard you must copy the SESA Integration Package datapackage sip from the Symantec Mail Security for Domino CD to your local computer Note Installation of the SESA Integration Package is only supported on Domino DB2 databases To configure SESA to recognize Symantec Mail Security for Domino 1 On the computer on which SESA Manager 2 0 is installed create a folder for the datapackage sip file for example C D
271. te a content filtering rule that you no longer need See Deleting a content filtering rule on page 133 116 Filtering unwanted content Working with content filtering rules Viewing the status of content filtering rules Symantec Mail Security for Domino displays the status of default content filtering rules and any new rules that you have created on the Content Filtering gt Rules tab The list of rules shows whether the rule is enabled and the type of content or scan for which the rule is configured A green check mark indicates that the option is enabled for the rule A red X indicates that the option is not enabled The type of content or scans for which a content filtering rule can be applied are as follows m Email messages m Writes documents saved to the server m Scheduled scans m Scan now scans In addition you can view whether the Stop option is enabled for each rule The Stop option stops processing the content filtering rule after Symantec Mail Security for Domino detects the first violation To view content filtering rules status 1 Inthe Settings view double click a server group 2 Inthe Group document on the Content Filtering tab click the Rules tab to display the list of content filtering rules and their statuses Enabling the content filtering process To configure Symantec Mail Security for Domino to perform content filtering you must enable rules processing During a content filtering scan
272. te the virus definitions database to other Domino servers check Save downloaded virus definitions in the SMSDOM Definitions database The Definitions database is only required if you plan to replicate virus definitions to other servers When you select this option Symantec Mail Security for Domino automatically creates a Definitions database if one does not exist Leave this option unchecked when you have Symantec Mail Security for Domino installed on a single Domino server or you do not plan to replicate the Definitions database Select one of the following m All servers in this group LiveUpdate downloads virus definition files to all of the servers in the selected server group This option is enabled by default m The following server If you choose to replicate virus definitions then you must select an individual server to run LiveUpdate otherwise you may experience save conflicts Select the appropriate server Ensure that Save downloaded virus definitions in the SMSDOM Definitions database is checked Under Time of day to run type the time of day or a range in which to run LiveUpdate If you are configuring LiveUpdate on a high traffic network select an off peak time The default setting is 3 00 A M Configuring LiveUpdate 187 Updating virus protection Under Run LiveUpdate select the frequency in which to run LiveUpdate Generally weekly updates are sufficient In a critical installation run LiveUpdate daily The d
273. tent filtering engine treats the word or phrase that you type as a regular expression This means that you must use the escape character to turn off the special meaning of any metacharacters that you include in the word or phrase See About metacharacters on page 123 To add a word or phrase to a match list 1 Inthe Group document on the Content Filtering tab click the Match Lists tab 2 Onthe Action bar click New Word in Match List Content Filtering Named List Word Lotus Notes 218 xj File Edit View Create Actions Text Help Workspace gt Symantec Mail Security for i Settings Document for Unassign X d Content Filtering Rule X i Content Filtering Named List X Tciose save SCopen Group Document X Delete D Help Content Filtering Match List Word Unassigned Servers Symantec ListName Word Servers This word is valid for All servers in this group The following servers separated by commas jd gagga G2O8ece ou a Notes Admin G4 6 Filtering unwanted content 135 Using a match list In the Content Filtering Match List Word document in the List Name box do one of the following m If you are creating a new match list type a name for the match list Match list names are case sensitive m If you have already created a list and want to assign the new word or phrase to the existing match list in the drop down list select the match
274. than Comparison then a message score of 19 or less is necessary to trigger a violation The meaningfulness of the threshold value can vary widely The content filtering engine correlates the total score with the total number of word matches in a document Therefore factors such as the number of word categories that 140 Filtering unwanted content Filtering content with word categories you select for filtering and the file size affect the significance of the threshold value The more word categories that you select and the larger the file size the easier it is for a score to reach the threshold and trigger a content filtering rule violation When you create one or more rules that use the same group of categories more than once Symantec Mail Security for Domino evaluates that group of categories against the email message only once This optimizes performance When you create a rule with a combination of categories for example If Content Score gt 50 using categories sex drugs alcoholism OR Content Score gt 90 using categories sex then Symantec Mail Security for Domino evaluates the sex category twice Whenever rules contain duplicate combinations of categories across multiple rules or in the same rule Symantec Mail Security for Domino filters content only once for any email message or document Given all of the variables that can potentially affect document content scoring you should test the content filtering rule before
275. the Choose Destination Location panel do one of the following m To install the product in the default location click Next m To install the product in a different location click Browse select the location of the installation folder click OK and then click Next The installation directory must end with SMSDOM To continue the installation process without installing the premium antispam service in the Premium AntiSpam panel under Do you intend to utilize the Premium AntiSpam service click No and then click Next If you have multiple Lotus Domino partitions on the same server in the Select Servers dialog box select the partitions on which to install Symantec Mail Security for Domino To optionally select additional partitions click Add Additional Partitions and then in the Select data directory dialog box type the partition path or browse directories to select a path and then click OK Read through the remaining panels and then click Next until you reach the Complete Setup panel In the Complete Setup panel click Finish If prompted restart your computer Start the Lotus Domino server if necessary 34 Installing Symantec Mail Security for Domino Installing Symantec Mail Security for Domino Installing the product with the premium antispam service Before you install Symantec Mail Security for Domino with the premium antispam service do the following Read Before you install and enable the premium antispam ser
276. the Technical Support group works with Product Engineering as well as Symantec Security Response to provide Alerting Services and Virus Definition Updates for virus outbreaks and security alerts Symantec technical support offerings include m A range of support options that give you the flexibility to select the right amount of service for any size organization m Telephone and Web support components that provide rapid response and up to the minute information m Upgrade insurance that delivers automatic software upgrade protection m Content Updates for virus definitions and security signatures that ensure the highest level of protection m Global support from Symantec Security Response experts which is available 24 hours a day 7 days a week worldwide in a variety of languages for those customers enrolled in the Platinum Support Program m Advanced features such as the Symantec Alerting Service and Technical Account Manager role offer enhanced response and proactive security support Please visit our Web site for current information on Support Programs The specific features available may vary based on the level of support purchased and the specific product that you are using Licensing and registration If the product that you are implementing requires registration and or a license key the fastest and easiest way to register your service is to access the Symantec licensing and registration site at www symantec com certificate
277. the antispam engine is 1 Low When you increase the sensitivity level more false positives are likely to occur You can prepend the subject line of the email message to notify the recipient that the email message is identified as spam You can also add a field to the email message that provides the spam detection accuracy percentage After an email message is scanned it is routed to the intended recipient Note To use standard antispam you must have a valid product license See Activating your Symantec Mail Security for Domino licenses on page 61 To configure standard antispam settings 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam tab on the Basics tab check Enable spam detection 3 Onthe Standard tab under Engine sensitivity level in the drop down list select the sensitivity level of the antispam engine The default level is 1 Low 4 To add anew field in the header under Spam mail header check Add new header 5 Inthe Header text field type the header field name The default header field name is X_Bulk 6 To prepend the subject line text under Spam mail subject check Prepend to the subject and then type your customized text message The default text is Spam When no text is typed in the box the subject line is not modified 7 Onthe Action bar click Save Filtering spam 153 Before you install and enable the premium antispam service Before y
278. the computer on which you have installed Symantec Mail Security for Domino insert the Symantec Mail Security for Domino installation CD into the CD ROM drive The installation program launches automatically If it does not run cdstart exe from the installation CD 2 Inthe Installation window click Install SESA Agent to begin the installation process 3 Inthe Introduction panel read the on screen information and then click Next 4 Inthe License Agreement panel indicate that you accept the terms of the Symantec license agreement and then click Next You must accept the terms of the license agreement for the installation to continue Integrating Symantec Mail Security for Domino with SESA 245 Configuring logging to SESA In the Readme panel read the on screen information and then click Next In the Choose Install Folder panel do one of the following m To install the SESA Agent in the default location click Next m To install the SESA Agent in another location click Choose browse to the folder in which you want to install the SESA Agent click Select and then click Next In the Register Additional Services panel from the list of products to register with SESA check Symantec Mail Security for Domino and then click Next You can register only one product at a time If you are installing the SESA Agent to work with more than one Symantec product you must run the installer again for each product In the Primary SESA M
279. the mailbox of each user The agent applies the filter to messages that Symantec Premium AntiSpam identifies as spam email and then routes the spam email into the user s spam folder The foldering agent also lets users submit missed spam and false positives to their administrators and to the Symantec Brightmail Logistics and Operations Center BLOC See Disposing of spam messages using premium antispam on page 163 How the foldering agent works Symantec Premium AntiSpam appends an X header to filtered spam or suspected spam The foldering agent creates a server side rule that searches for the X header It also creates a spam subfolder in the mailbox of each user During its hourly maintenance schedule the agent routes spam messages to the spam folder for each recipient If the agent detects that the spam folder for a given recipient has been deleted or moved it recreates the subfolder The rule runs as a high sequence number 1001 which ensures that it runs after rules 232 Automatically routing messages to a spam folder Setting up the foldering agent with lower sequence numbers and after any client side rules that users may have created The mail server on which you install the foldering agent distributes changes to all other mail servers in your environment as part of the Designer task This task runs overnight The spam folder only appears in the mail folder of a user after one of the following occurs m Replication di
280. ting the action options for a content filtering rule on page 132 About scan error violations When Symantec Mail Security for Domino is unable to scan a document because it is an encrypted container file it exceeds one or more container limits or it is unscannable for any reason it considers the document a scan error violation By default Symantec Mail Security for Domino logs the detection of encrypted container files However it quarantines all other types of scan error violation documents You can change how Symantec Mail Security for Domino disposes of these types of scan error violations See Setting basic antivirus options on page 105 When scan error violations are logged in the Log they appear in the All Incidents view and are assigned a severity indicator See Understanding the Log views on page 197 Because a scan error violation is unscannable when you release a scan error violation document from the Quarantine the document is not rescanned before it is sent to its destination Documents that contain scan error violations and virus infections are treated as infected documents in the Quarantine and are rescanned when they are released from the Quarantine See About releasing documents from the Quarantine on page 219 20 Introducing Symantec Mail Security for Domino How Symantec Mail Security for Domino works Scanning processes Symantec Mail Security for Domino uses several antivirus technolo
281. tion Type select one of the following m Basic Add all viruses to virus count This option is enabled by default m Advanced Add only viruses with similarities to virus count Under Threshold and Notification do any of the following m Type the number of viruses to be detected within the specified time frame The default setting is 30 m Type the specified time frame in minutes in which the number of detected viruses is considered an outbreak The default setting is 10 m Inthe drop down list select the names of those to whom email notifications should be sent On the Action bar click Save 112 Establishing antivirus protection Establishing antivirus scanning policies Filtering unwanted content This chapter includes the following topics About content filtering m How Symantec Mail Security for Domino filters content m Working with content filtering rules m Using a match list m Filtering content with word categories About content filtering Symantec Mail Security for Domino enhances mail security protection by blocking email messages and documents based on content You can search the subject lines or contents of email messages and their attachments for offensive language confidential information and content with potential legal consequences To search for unwanted content you create content filtering rules When the content or some attribute of a document or email message violates a rule Symantec Ma
282. tispam service is disabled After you receive and activate a new Symantec Premium AntiSpam license you must re enable the premium antispam service See Enabling and disabling the premium antispam service on page 159 When a server has an expired content license or when the content license is missing or invalid content updates are not applied to your product which can leave your server vulnerable to virus attacks When a content license expires you must renew your Maintenance Agreement to receive content updates The process for license renewal depends on how you purchased your software If you purchased Symantec Mail To determine whether your Maintenance Agreement Security for Domino through the has been renewed and if new licenses are available Symantec Value or Elite contact your administrator or reseller Enterprise Licensing programs After your Maintenance Agreement is renewed you receive new serial numbers that you can register to obtain your new license files If you purchased Symantec Mail For more information about license renewal visit the Security for Domino Small following Web site Business Edition http www symantecstore com renew 72 Activating your Symantec Mail Security for Domino licenses If you want to renew a license Administering Symantec Mail Security for Domino on multiple servers This chapter includes the following topics About administering Symantec Mail Security for Domino on multipl
283. to install Symantec Mail Security for Domino To optionally select additional partitions click Add Additional Partitions and then in the Select data directory dialog box type the partition path or browse directories to select a path and then click OK During installation when you are prompted whether to keep settings from the previous versions of the databases select the databases that you want to keep The option to keep the Definitions database settings is available only when Symantec Mail Security for Domino detects that a Definitions database exists on the server on which you are installing the product All available databases are checked by default Read through the remaining panels and then click Next until you reach the Complete Setup panel In the Complete Setup panel click Finish If prompted restart your computer Start the Lotus Domino server if necessary Installing Symantec Mail Security for Domino 39 Upgrading Symantec Mail Security for Domino Upgrading the product with the premium antispam service Before you upgrade Symantec Mail Security for Domino with the premium antispam service do the following Read Before you install and enable the premium antispam service on page 153 Ensure that Microsoft Internet Information Services IIS is installed and that the SMTP service and IIS Administration are enabled Ensure that you have applied the most recent security updates from Microsoft for Micros
284. ts your disclaimer in every email message as it passes to its destination Setting global scanning options 87 Configuring global scanning options Disclaimers are only applied to email messages that are sent to or received from addresses that contain different base domains For example an email message sent from mailer1 domain com to mailer2 domain com would not receive a disclaimer An email message sent from mailer1 domain com to mailer3 company com would receive a disclaimer The disclaimer is placed on all outgoing email messages for all types of scanning for example virus antispam or content filtering Symantec Mail Security for Domino uses a field called a disclaimer mark to tag email messages Symantec Mail Security for Domino uses this tag to detect whether a disclaimer message has already been added to the email message This prevents servers that use the same disclaimer mark from adding the same header or footer message multiple times as an email message passes through routing servers The first time that Symantec Mail Security for Domino adds your disclaimer header or footer text to the email message it also adds your custom disclaimer mark Choose a unique string that another organization is unlikely to use for example your organization s name You can use one disclaimer mark across all server groups in your organization or you can use different disclaimer marks for each server group To configure disclaimer options
285. ty for Domino events in SESA SESA provides extensive event management capabilities such as common logging of normalized event data for SESA enabled security products like Symantec Mail Security for Domino The event categories and classes include antivirus content filtering network security spam and systems management SESA also provides centralized reporting capabilities including graphical reports The events that are forwarded to SESA by Symantec Mail Security for Domino take advantage of the existing SESA infrastructure for events You can create alert notifications for certain events Notifications include pagers SNMP traps email messages and operating system Event Logs You can define the notification recipients day and time ranges when specific recipients are notified and custom data to accompany the notification messages For more information about interpreting events in SESA and on the event management capabilities of SESA see the SESA documentation Symantec Mail Security for Domino can send the following types of events to SESA m Application events m Security events Integrating Symantec Mail Security for Domino with SESA 239 Interpreting Symantec Mail Security for Domino events in SESA Application events that are sent to SESA Table B 1 lists the application events that Symantec Mail Security for Domino can send to SESA Table B 1 APPLICATION_START Application events that are sent to SESA Informatio
286. uating context 138 matching words 138 metacharacters 123 operation 137 regular expressions 122 scoring messages 138 thresholds 139 word chain 138 disclaimers 86 document disposition antivirus scanning 24 167 configuring alerts 90 console on demand scans 57 content filtering rule violations 113 132 Log query 196 scan error violations 19 spam email messages 163 Domino console 88 Domino console commands 56 59 Domino server log 88 Dynamic Document Review DDR 114 E email blocking content 113 114 disclaimers 86 filtering 126 iNotes 196 processing with content filtering 114 spam 126 encrypted container files 19 108 215 events application 239 security 240 F false positives 149 file name extensions 84 101 123 files unscannable 19 108 215 firewalls LiveUpdate connection 184 foldering agent about 231 configuring 163 distributing help 235 installing 233 uninstalling 235 FTP proxy server LiveUpdate connection 183 G Group document 51 H Help 21 heuristic technology Bloodhound 23 102 167 HTTP proxy server LiveUpdate connection 183 ID signed documents 108 incident severities Symantec Mail Security for Domino Log 195 Symantec Mail Security for Domino Quarantine 214 infected files creating backup copies 86 disposing of 24 managing 220 iNotes email handling 196 installation database directory locations 29 post installation tasks 40 premium antispam service before installing 153 installing
287. ueries are always turned off because you run them on demand only Manual queries do not have a check mark under the Enabled column in the Queries view to distinguish them from the scheduled queries To run a manual query and view it 1 2 3 4 5 6 7 In the Log view in the left pane click Reporting Under Reporting click Queries In the Queries view in the right pane double click the manual query to open it In the Custom Query document on the Action bar click Run Report Now To return to the Queries view on the Action bar click Close In the left pane under Reporting click Completed Reports Double click the report to view it To delete queries in the Queries view 1 3 4 In the Queries view in the right pane click the column to the left of the queries that you want to delete A black check mark appears next to the selected items To unselect an item for deletion click the column again On the Action bar click Delete A black X appears to the left of the item which indicates that it is selected for deletion To unselect an item click it and then on the Action bar click Delete Press F9 to refresh the view In the confirmation dialog box click Yes To delete reports in the Completed Reports view 1 In the Completed Reports view in the right pane click the column to the left of the completed reports that you want to delete A black check mark appears next to the selected items To unselect
288. ule oo escseseseseseeesesesesesesessestsseeeeeens 133 Using a match list ts cessed iisteieedtieeceslal a E a sine avai oeei Taie 133 How a match list WOrKS oo eeeseeseseceeecesesesesescecececeeececescaeneneeeeeeeeeseaees 133 Building a match list 00 0 ccescssesessecesesseseeeseseeeeseeeeeseeesscseseeseeesecseeeens 134 Creating a content filtering rule that uses a match list oe 136 11 12 Contents Chapter 8 Chapter 9 Chapter 10 Filtering content with word categories ccccesseesessesecesseceseeeeseeeeeeseseeeees 136 How dictionary based content filtering works cceeseseteeseeeeees 137 Building a custom word category c cccccscesescssesesseceseeeeseseeeeseseseeseeeeseees 141 Creating a content filtering rule that uses word categories 144 Filtering spam Abotit s pam filtering eierne E A irene oes ene rE 147 Managing a White list cccecessseseseeseeseceseeeeseseeecseseeecseeeeseseeeeseseeees 149 Enabling spam event logging ccceessssesessecescececeeeeeseeeeceseeeeseseeeeseees 150 Identifying spam using the standard antispam feature c eee 151 Configuring standard antispam settings ccccceeseseseseeeseeteteteeeees 152 Before you install and enable the premium antispam service 0 153 Constraints in using the premium antispam service cceeeee 154 Lotus Domino setup considerations cccccccessescesessesses
289. um antispam service Symantec Premium AntiSpam is a subscription service that provides enhanced spam detection Continuous updates to the premium antispam filters ensure that your Domino server has the most current spam detection filters that are available Updates to the premium antispam service are handled through the Symantec Premium AntiSpam service and not through LiveUpdate Updates to the premium antispam filters are not stored in a Domino database so they cannot be replicated Symantec Premium AntiSpam uses the following to identify and handle spam Filters Reputation service Symantec Probe Network is a global network of decoy email addresses that attracts and collects the latest spam When spam is received the Symantec Brightmail Logistics and Operations Center BLOC issues filters that isolate similar spam messages Symantec builds its known spammer list based on the URLs that appear in spam messages that are collected by the Symantec Probe Network Symantec downloads a list of MIME filters developed by BLOC and treats any message as spam if any MIME attachment in the message matches a Symantec MIME filter Symantec monitors email sources to determine how much of the email messages that are sent from those sources is legitimate Email from those sources can then be blocked or allowed based on the reputation value of the source as determined by Symantec See Disabling the reputation service lists on page 161 1
290. uments that Symantec Mail Security for Domino repairs This option queries for only those documents or attachments that Symantec Mail Security for Domino deletes This option queries for only those documents or attachments that Symantec Mail Security for Domino quarantines This option queries for only those documents that were detected by the premium antispam engine as spam or suspected spam and were delivered to the spam folder of the email recipient using the foldering agent See Automatically routing messages to a spam folder on page 231 208 Using the Symantec Mail Security for Domino Log Customizing queries Modified message This option queries for only those documents that were detected as spam or suspected spam and in which the X header or subject line were modified All options are enabled by default To select all of the options under Scan Type Violation Type and Action Taken click Select All On the Action bar click Save Note Symantec Mail Security for Domino cannot query for scan error violations To set output options 1 To select the level of detail for the query in the Custom Query document on the Output tab under Report Type select one of the following Summary Totals Only Detailed Report Detailed Report with Summary Totals Shows the total number of incidents For each incident shows the date and time that the violation was detected the document author the server
291. un unrestricted agents on page 47 To enable the scheduled reports agent 1 Inthe Queries view on the Action bar click Scheduled Reports Options 2 Inthe Scheduled Reports Agent dialog box click Enable Scheduled Reports Agent 3 Select the server on which to run the agent If you receive an error message that indicates that you do not have execution access privileges contact your system administrator to grant you the appropriate agent rights See Granting rights to run unrestricted agents on page 47 4 Click OK 212 Using the Symantec Mail Security for Domino Log Customizing queries Managing the Quarantine This chapter includes the following topics m About the Quarantine m Managing quarantined documents m Managing backup documents m Purging the Quarantine About the Quarantine Symantec Mail Security for Domino can isolate scanned documents that have triggered violations It can also back up infected documents before you delete or attempt to repair them Quarantined and backup documents are stored in the Symantec Mail Security for Domino Quarantine database When an email message is quarantined Symantec Mail Security for Domino places the entire email message and any attachments in the Quarantine database regardless of which part of the email message is infected or has offending content It does not forward any part of the email message Symantec Mail Security for Domino can also quarantine infected Lotus N
292. up copy of the document that contains the content filtering rule violation and places it in the Backup Documents view of the Symantec Mail Security for Domino Log Deletes the document that triggered the content filtering rule violation To stop the content filtering engine from evaluating the document for additional content filtering rule violations after the first violation is detected click Stop processing more rules On the Action bar click Save Filtering unwanted content 133 Using a match list Deleting a content filtering rule When you no longer need a content filtering rule you can delete it from the content filtering rules list To delete a content filtering rule 1 Inthe Group document on the Content Filtering tab on the Rules tab double click the rule that you want to delete 2 Inthe Content Filtering Rule document on the Action bar click Delete 3 Inthe SMSDOM Settings dialog box click Yes to confirm that you want to delete the content filtering rule 4 Onthe Action bar click Save Using a match list Match lists let you create a custom list of words and phrases that are standard for or particular to your company or industry and for which you want to filter content After you develop a match list you can create a content filtering rule that uses words and phrases in the match list How a match list works When you use a match list in a content filtering rule you typically select a comparison va
293. urity for Domino automatically configures the optimum number of processing threads The minimum number of threads is two per processor The maximum number of threads is four per processor The default configuration ensures the best performance for your Lotus Domino server You should not need to modify the number of processing threads Warning If you are uncertain about how a change to the number of processing threads might affect your Domino server you should maintain the default settings Modifying the number of processing threads could result in an adverse affect on server performance To modify the number of processing threads 1 2 3 4 Turn off the Domino server In the Domino program directory make a backup copy of the Notes ini file Open Notes ini in a text editor Add the following settings SAVMailThreads value SAVWriteThreads value where value is the newly computed number of threads Save the Notes ini file Exit the text editor Start the Domino server Installing Symantec Mail Security for Domino 49 Post installation tasks Optimizing Symantec Mail Security for Domino performance The following settings let you manage resource demands Scan only specific databases Scan only certain file extensions Do not scan items from a trusted server Stop rules processing after the first content violation Ignore specific server processes from auto protect scanning You can exclude s
294. uses spam and content filtering rule violations 173 About scan now scanning To configure scan now actions settings 1 In the Group document on the Scan gt Scan Now gt Actions tab under When a virus is detected select one of the following Log only Logs the detection but leaves the virus untreated Delete the infected Strips the infected attachment making it unrecoverable attachment Quarantine the Holds the infected document in the Quarantine for document administrator review Repair the infected Automatically eliminates the virus and repairs any damage attachment When Symantec Mail Security for Domino cannot repair the document the selected If unable to repair option applies This option is enabled by default Under If unable to repair select one of the following m Log only m Delete the infected attachment m Quarantine the document This option is enabled by default On the Action bar click Save To scan now 1 2 In the Settings view double click a server group In the Group document on the Scan tab on the Action bar click Start the Scan On the Scan Status document on the Action bar click Check Scan Status See Scan status errors on page 54 If you need to stop the scanning process before it finishes on the Action bar click Stop the Scan To return to the Scan Now tab click Close 174 Scanning for viruses spam and content filtering rule violations About scheduled scan
295. ve built your match list you can create content filtering rules that use the match list To create a content filtering rule that uses a match list 1 Inthe Group document on the Content Filtering tab click the Rules tab 2 On the Action bar click New Rule 3 Inthe Content Filtering Rule document on the Basics tab set the basic options See Setting the basic options for a content filtering rule on page 119 4 Onthe Rule tab set the If attribute and then select comparison options See Creating a content filtering rule on page 118 5 Under Value check Item s from Match List 6 Under Match Lists in the drop down list select the match list that contains the words and phrases that you want to filter and then click Add 7 Onthe Action tab set the action options See Setting the action options for a content filtering rule on page 132 8 On the Action bar click Save When you are ready to process the rule ensure that it is enabled on the Basics tab In addition ensure that rules processing is enabled on the Content Filtering gt Rules tab See Enabling the content filtering process on page 116 Filtering content with word categories Content filtering is typically used to monitor the mail system and block messages that contain specific types of content Dictionary based content filtering lets you filter the subject lines and bodies of messages by comparing their content against words in dictionary catego
296. vice on page 153 Ensure that Microsoft Internet Information Services IIS is installed and that the SMTP service and IIS Administration are enabled Ensure that you have applied the most recent security updates from Microsoft for Microsoft IIS and Microsoft SMTP service Uninstall Brightmail AntiSpam if it is installed on your server Stop any Lotus Domino partitions that are running on the computer and the Lotus Notes client or Web client if either is on the same computer as the server partitions See Installing the product without the premium antispam service on page 32 To install the product with the premium antispam service 1 Insert the Symantec Mail Security for Domino installation CD into your CD ROM drive The installation program launches automatically If it does not you should run cdstart exe from the installation CD On the Symantec Mail Security for Domino installation screen click Install Symantec Mail Security for Domino to begin the installation process Read the on screen instructions and then click Next to continue Indicate that you accept the terms of the Symantec software license agreement and then click Next You must accept the terms of the license agreement for the installation to continue In the Choose Destination Location panel do one of the following m To install the product in the default location click Next m To install the product in a different location click Browse selec
297. virus Jeru 1808 Frere Jac and could NOT be repaired E Restored No S comments E Author notes adminfinfo B Subject Virus Found in message Pictures you must see Created 01 15 2004 12 20 50 PM el Modified 01 15 2004 12 22 07 PM Accessed 01 15 2004 Updated by notes adminiinfo docs info notes adminsinfo Recipients a docslinfo dey Database DOCS Mailbox mail box gt Message Header Information Scan details Scan type RealTime Mail Definitions date 0171412004 Scan actions RepairfQuarantine k Untagged af A SO 4 Notes Admin s a This document contains the Action bar icons that are available to users with the VirusReleaser role To create a comment in the Quarantined Document Inthe Quarantined Document in the Comments field type your comments To modify attachments Inthe Quarantined Document on the Action bar select one of the following m Save Attachments For each attachment you are prompted to save the file to a location that you select m Add Attachment You are prompted to type the path of the file that you want to add After adding the attachment press F9 to refresh the document m Delete Attachments For each attachment you are prompted to confirm the action before the attachment is deleted After deleting the attachment press F9 to refresh the document Managing the Quarantine 223 Managing quarantined documents To release a document from Quarantine after viewing it 1 2 3
298. virus definitions set 1 Onthe Lotus Notes client open the Definitions database 2 Inthe Definitions view on the Action bar click New 3 Inthe Definitions document in the Virus Definitions Date field modify the date for the new virus definitions set The default setting is the current date 4 Place your cursor in the Virus Definitions field 5 On the Lotus Notes file menu click File gt Attach 6 Inthe Create Attachment s dialog box select the virus definition files that you want to add to your new definitions set and then click Create Virus definition files are typically stored in the following location Program Files Common Files Symantec Shared VirusDefs lt numbered_folder gt 7 Onthe Action bar click Save Symantec Mail Security for Domino automatically calculates the size of the definition set 192 Configuring LiveUpdate Managing the Definitions database Selecting the active definitions set Each time Symantec Mail Security for Domino performs a LiveUpdate the virus definitions set that is downloaded is added to the Virus Definitions view and is automatically selected as the active definitions set However you can select another definitions set for scanning The definitions set that you choose remains active until the next LiveUpdate runs The next definitions set that is downloaded by LiveUpdate becomes the active definitions set To select the active definitions set 1 Inthe Definitions database view
299. virus inside a container file it deletes the container file and everything in it When a container file is comprised of both infected and uninfected files the entire container file and all the files inside it might be deleted Symantec Mail Security for Domino scans ID signed documents for viruses but it must break the signature to repair an infected document When the Repair signed documents option is enabled Symantec Mail Security for Domino breaks the signature and attempts to repair the document When the Repair signed document option is not enabled and Symantec Mail Security for Domino detects a virus in an ID signed document it treats the document as unrepairable If this option is not enabled and you selected the Repair the infected attachment option on any of the scan tabs Auto Protect Scan Now or Scheduled Scans Symantec Mail Security for Domino handles the ID signed document according to the configuration settings on the Scan tab Note Symantec Mail Security for Domino attempts to repair ID signed documents but not X 509 Certificate signed documents To define antivirus action policies 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antivirus tab on the Actions tab under When a virus is detected select one of the following Log only Logs the detection but takes no action Delete the infected Deletes the infected attachment attachment Deleted attachments are not recoverable
300. vulnerable to attacks You should keep this feature enabled Configuring auto protect settings With auto protect continuous scanning you can monitor email routing and document writes You can also identify which server processes to ignore You should not remove the default processes from the list of processes to ignore To configure auto protect settings 1 Inthe Settings view double click a server group 2 Inthe Group document on the Configuration tab on the Auto Protect tab under Enable Scanning for select any of the following m Email routing The premium antispam service continues to scan email messages when this option is disabled See Before you install and enable the premium antispam service on page 153 Document writes Both options are enabled by default 3 To modify the default list of processes to ignore under Ignore the following server processes do any of the following m Type the process that you want to add to the list m Delete the process that you want to remove from the list By default Symantec Mail Security for Domino excludes compact fixup updall and update It automatically excludes Symantec Mail Security for Domino processes Reset to defaults returns the server processes to the default settings 4 Onthe Action bar click Save 170 Scanning for viruses spam and content filtering rule violations About scan now scanning About scan now scanning In addition to auto protect and sche
301. w many violations have occurred based on a specific content filtering rule select the Statistics Content Filtering Violations All view See Understanding the Log views on page 197 Symantec Mail Security for Domino provides several options for managing the Log database You can view details about incidents and information messages export incidents to Microsoft Excel and manage the Log size See Managing the Log on page 198 Symantec Mail Security for Domino lets you create custom queries that you can run as needed or on a scheduled basis You can choose which information to include in the query such as which type of scan detected the incident the name of the virus or content filtering rule that triggered the incident and how Symantec Mail Security for Domino disposed of the document See Customizing queries on page 203 Using the Symantec Mail Security for Domino Log 197 Understanding the Log views Understanding the Log views You can see the Log data in several views on the Lotus Notes or Web client Symantec Mail Security for Domino lets you view virus content filtering and spam detection data separately Table 11 1 lists the Symantec Mail Security for Domino Log views Table 11 1 Symantec Mail Security for Domino Log views Server Messages Logs server related events and displays them by date type and message By default the Server Messages view sorts by date but you can sort data by other colum
302. while enabling or disabling the premium antispam service results in server failure To enable the premium antispam service 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam tab on the Basics tab check Enable spam detection 3 Onthe Antispam gt Premium AntiSpam gt Control tab double click the server on which you want to enable the premium antispam service 4 Inthe confirmation dialog box click OK 5 On the Action bar click Save To disable the premium antispam service 1 Inthe Settings view double click a server group 2 Inthe Group document on the Antispam gt Premium AntiSpam gt Control tab double click the server on which you want to disable the premium antispam service 3 Inthe confirmation dialog box click OK Adjusting suspected spam scoring in premium antispam Symantec Premium AntiSpam calculates a spam score from 1 to 100 for each email message that it scans to evaluate whether the message is spam This evaluation is based on pattern matching techniques and heuristic analysis If an email message scores in the range of 90 to 100 the premium antispam service defines the email message as spam The score range cannot be modified However you can define the range for which email messages are considered suspected spam and not spam You can also specify different actions for messages that are identified as suspected spam and spam See Disposing of spam messages us
303. with word categories Filtering spam This chapter includes the following topics m About spam filtering m Identifying spam using the standard antispam feature m Before you install and enable the premium antispam service m Identifying spam using the premium antispam service About spam filtering Symantec Mail Security for Domino protects your servers from unwanted email messages such as spam Spam messages are unsolicited bulk email messages that typically contain advertising Symantec Mail Security for Domino scans the contents of incoming email messages to determine the likelihood that they are spam Symantec Mail Security for Domino provides the following types of antispam scanning functionality Standard antispam Standard antispam uses a pattern matching heuristics engine to compare the contents of incoming email messages to a list of spam characteristics You can select the antispam engine sensitivity level You can also prepend the email subject line to tag the message as spam and add the accuracy percentage to the email message See Configuring standard antispam settings on page 152 148 Filtering spam About spam filtering Premium antispam The Symantec Premium AntiSpam service provides continual service real time updates to the Symantec Premium AntiSpam filters This ensures that your Domino server has the most current spam detection filters that are available See Identifying spam using the premium a
304. word categories Symantec Mail Security for Domino does not produce scores for each word category separately Symantec Mail Security for Domino uses the following categories of scores when assigning values m Base score The primary value that is assigned to a word or phrase Base scores can be positive or negative integers The severity of a word s base score is relative to the scores of the other words in the category m Bonus score A secondary value that is assigned to a word or phrase A bonus score can be positive or negative integers Bonus scoring is used for word context and for adjustments to the total score Only vendor supplied words and phrases use bonus scores When you add a custom word or phrase to a custom word category Symantec Mail Security for Domino requires that you assign a base score to the entry It does not require a bonus score for custom entries Assigning the threshold values for scoring Symantec Mail Security for Domino does not provide a default threshold value You must choose a value for the content score rule given the category or categories that you have configured for that rule For example you might choose a value of 50 for the threshold value and choose the Comparison gt greater than This means that Symantec Mail Security for Domino must evaluate an email message as having a score of 51 or greater to trigger a rule violation If you choose a threshold value of 20 for example and a lt less
305. xample 20040204 003 I32 exe is the February 4 build version three Intel 32 bit update for Windows 9x NT 2000 Note Use the Windows NT version of Intelligent Updater for Symantec Mail Security for Domino Configuring LiveUpdate 189 Checking the status of your content license To update virus protection without LiveUpdate 1 In a Web browser type the following address www symantec com On the Symantec home page click the Downloads link On the downloads Web page click the Virus Definitions Updates link On the Security Response Web page click the Download Virus Definitions Intelligent Updater Only link In the list of Symantec products click Symantec Mail Security for Domino Click Download Updates Click the program file to begin the download Save the definitions update program to any directory on the server Run the definitions update program The update program reads the Windows NT registry and installs the necessary files in the proper locations When the update is complete delete the definitions update program Checking the status of your content license A content license is required to update Symantec corporate software with the latest associated content such as new virus definitions through LiveUpdate A valid content licenses ensures that servers remain protected with the latest virus definitions See About licensing on page 61 190 Configuring LiveUpdate Managing the Definitions dat
306. xceeds the threshold setting the expression in the rule is violated Matching words and evaluating context After the content filtering engine breaks the text block into words it compares the extracted words in successive order to words in the word categories Whenever a match with a word category entry occurs a new process begins The content filtering engine builds a word chain which starts with the word that matches the word category entry The purpose of building a word chain is to further evaluate the meaning of a matched word by examining its context For example if the word cancer succeeds breast in a word chain it is likely that the message is about a medical condition and is appropriate By creating and evaluating word chain structures the content filtering engine is able to catch these differences in meaning and adjust scoring accordingly Filtering unwanted content 139 Filtering content with word categories Each word that follows the matched word is added to a chain until the following occurs m Two successive nondictionary words are found At that point the comparison process continues with the next word in the text block m The end of the block is reached At that point the processing of the next text block begins Calculating base and bonus scores After Symantec Mail Security for Domino processes the document text it calculates the total score for the message This total score is cumulative across all enabled
307. y m Delete the attachment m Quarantine the document This option is enabled by default On the Action bar click Save 110 Establishing antivirus protection Establishing antivirus scanning policies Managing outbreak detection A virus outbreak is suspected when Symantec Mail Security for Domino detects an excessive number of viruses or events that exhibit virus like behavior on Domino servers When Symantec Mail Security for Domino suspects a virus outbreak prompt action is necessary The outbreak management feature lets you protect systems during an outbreak even before you receive the latest virus definitions Symantec Mail Security for Domino helps you manage virus outbreaks as follows m Specify the criteria for an outbreak These criteria consist of the detection method to use basic or advanced and the number of times that suspicious incidents must occur over a specified time to qualify as an outbreak The basic detection method tallies all of the viruses that are detected The advanced detection method only tallies viruses that have the same characteristics For example given a threshold of 10 viruses in 10 minutes acount of nine KakWorm infections and nine Nimda infections would cause the basic option to trigger an outbreak but not the advanced option However a count of 10 KakWorm and two Nimda infections would cause both the basic and advanced options to trigger an outbreak m Define who to notify when the criteri
308. you can copy the settings to create new server groups See Copying settings to create a new server group on page 81 If you remove a server from your system or decide to move the server to a different server group you can remove it from the server group listing Servers that are listed in the Unassigned Servers server group cannot be deleted See Removing a server from a server group on page 82 You can delete an entire server group however all of the configuration settings for that group such as content filtering rules and antispam settings are also deleted and cannot be restored The Unassigned Servers server group cannot be deleted See Deleting a server group on page 82 80 Administering Symantec Mail Security for Domino on multiple servers Customizing server groups Creating a server group You can create as many server groups in the Settings database as needed A server group called Unassigned Servers always exists and contains any servers that are not assigned to another server group A server can only reside in one server group at a time and the Unassigned Servers Group cannot be deleted To create a server group 1 2 On the Lotus Notes client open the Settings database In the Settings view on the Action bar click New Server Group New Settings Document Lotus Notes MAE File Edt View Create Actions Text Help bae gg E Workspace J Symantec Mail Securty for x diy Settings Documen

Symantec Mail Security for Domino 4.1 (10332107) for PC

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