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Compaq Presario Desktop PC

1. ssssessessescssessossesessesse 45 Using SPEKE eizan nereo a r a Maas eat aclat aul tee 45 adjusting speaker volume cceecccccecceeceeeeeeeeeeeeeeeesesseeeeeeeeeeeeasaaeeeeees 46 connecting a multi channel speaker system to your pC ccsssssisceessrrrsrsrrren 46 ED SUG d IMIG EO MONE erensia A entoh oeeauteanen 48 adjusting microphone volume vrxieseateccetdoles eat slaaes ae Raa sctaardcenuaeneeeeanecees 49 using the microphone with multi channel Qudio ccccececceeeeeeeeeeeeeeeaes 49 working with digital NM AGE Sx Serietesi ihn cote S ied leds saecn tail haetl ntoneihcaatialiuiedinds 50 about the 7 in memory card reader cc ceccccccceeeeecccece eee eeeeeeeesseeeeeeeeaaes 50 using your cd dvd and diskette drives ccccccccceeeeeccceee eee eeeeeeeeuseeeeeeeeeanes 52 MGM GITG COS MAVAS decasaiteaoiieintesit ing ieinddendedhonindanina chase a aeni 52 inserting and removing cds and VAS ses cnchasscmncscudearedecacupdiseayinadvndstimndtaeniees 53 osing the combo Orive faxed cea cere aii a R EE RE E EE 54 using the diskette floppy drive ccossssssinnsssesssssrninnesssssrrrreesssssrrrereeses 55 BIG YING cds gnd Ovas sie sist hvac Let areal a a Dats a ses Son nea aaa 55 playing music cds with musicmatch jUKeDOX ccccccccce ee eeeecceeeeseeeeeeeeeeaas 55 playing cds and dvds with windows media player cccccceeeeseeeeeeeeees 56 playing dvd movies with the intervideo windvd
2. NOTE If you want to play a stereo DVD change the audio properties of WinDVD to match the recorded DVD audio output using a microphone Your PC comes with one microphone connector in the back of the PC Some models have a second microphone connector in the front of the PC Only one microphone connector works at a time and the back connector is ready to use unless you have the multi channel audio speakers option For PCs with the multi channel audio speakers option the microphone connector in the front of the PC if present is ready to use See using the microphone with multi channel audio on page 49 To use a microphone connected to the front of your PC select models only select the working microphone NOTE If you connect your microphone to the back of your PC you do not need to perform this procedure 1 Double click the Volume icon on the taskbar The Volume Control settings window opens NOTE If you do not see this Volume icon click Start click Control Panel click Sounds Speech and Audio Devices if it is present and then double click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window On the Volume tab place a check in the Place volume icon in the taskbar check box Click Apply and then click OK The Volume icon appears in the taskbar 2 Select Options and click Properties 3 In Adjust volume for click Recording 4 In Show the following volume controls place a check in the M
3. the country region code of the first DVD movie you play determines your DVD country region For example if you play a DVD with a country region 1 code WinDVD sets the current country region of your DVD player to 1 If you later play a DVD that is coded for a different country region WinDVD asks if you want to set this as the current country region creating burning cds with recordnow NOTE HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by national copyright law If your PC has a CD RW or DVD Writer select models only your PC has recording software and you can make your own music or data CDs Use a CD R disc if you are going to play the disc in a CD player CD ROM CD RW DVD ROM or DVD RW R drive CD R discs are compatible with more players than CD RW discs are NOTE For more information about recording CDs refer to the Help menu in the RecordNow software program working with sound pictures and video 59 60 1 user s guide getting started with recordnow NOTE The CD RW or DVD Writer drive is available on select models only 1 Click Start on the taskbar 2 Choose All Programs 3 Choose CD DVD Recorder 4 Click RecordNow and then click RecordNow again NOTE Previously recorded files on CD RW discs must be erased before recording music files CD R discs cannot be erased 5 If you need to erase a disc CD RW
4. 4 Double click Display 5 On the Desktop tab click Customize Desktop 6 Under Desktop cleanup click Clean Desktop Now 7 Follow the onscreen instructions Retrieve a desktop icon by opening the Unused Desktop Shortcuts folder on your desktop and dragging the icon onto the desktop cleaning up your hard disk drive As you use your PC and store files the hard disk drive fills up and becomes cluttered affecting performance To manage this delete files you are not using 1 Close all open programs 2 Click Start on the taskbar 3 Click My Computer 4 Right click the hard disk drive you want to clean and click Properties 5 On the General tab click Disk Cleanup 6 Wait for the calculations to complete A CAUTION Do not delete unfamiliar files If in doubt do not delete 7 Select the types of files you want to delete click OK and then click Yes 8 Click OK to close the window troubleshooting Symptom describes the sign or warning message for the type of problem Problem identifies one or more reasons why the symptom may have occurred Solution describes what you should do to try to solve the problem troubleshooting 71 For help on general and miscellaneous problems you may be experiencing with your PC refer to the following pages for possible solutions For more detailed information press the Help button on your keyboard or click Start on the taskbar and select Help and Support To find help for prob
5. getting help 41 42 1 user s guide using compaq connections Compaq Connections select models only is an Internet based service provided by Compaq to bring you important information about your PC Product notices System updates Tips Special offers for your PC Messages arrive while you re connected to the Internet and may display an alert or a notice on your desktop View messages as they arrive or read them later The Compaq Connections Support messages are also available to you through the Support Web site under the information for your PC model Refer to your Warranty amp Support Guide for Web site information getting messages After you view or close a message it will not automatically display again To read a previously received message open Compag Connections 1 Click Start on the taskbar 2 Chose All Programs 3 Choose PC Help amp Tool 4 Choose Compaq Connections 5 Click Compaq Connections again Compaq Connections opens and lists the message titles To read a message double click the message title in the window You can close this window and Compag Connections remains active turning off messages You cannot receive messages including important Support messages that may be critical to the operation of your PC while the service is off To turn off the Compag Connections Service 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help amp Tool 4 Choose Compag Connecti
6. 5 Choose PC Help amp Tools 6 Click Compaq Application Recovery and then click Yes 7 Click Application Installation or Driver Installation and then click Next 8 Select the driver or application program to install and then click Install 9 Follow the onscreen instructions 10 Repeat steps 7 through 9 to install other drivers or applications 11 When you have finished recovering applications or drivers close the Application Recovery program Then click Start click Turn Off Computer and click Restart to restart the PC WARNING Do not skip this last step You must restart the PC when you are finished recovering applications or drivers using application recovery and system recovery 87 88 TA user s guide system recovery When other methods of repairing your system software like System Restore or Application Recovery fail you may want to use the Compaq System Recovery program as a last resort to reinstall the software When necessary you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program WARNING The Compaq System Recovery program will delete any data or programs that you installed after purchase Be sure to back up any data that you want to keep onto a removable disc The System Recovery program uses a special recovery partition on the hard disk that stores an image of the original software NOTE The System Re
7. DVD RW DVD R Insert the disc click the Data Projects tab at the top of the RecordNow window and then click Erase Disc to remove previously recorded files from the disc Continue by following the steps under creating a music cd on page 60 or creating a data cd on page 61 creating a music cd RecordNow creates closed session music CDs which means you must record all music files on one CD in one recording session Music files can be recorded repeatedly on a rewriteable CD RW disc but all previously recorded files must be erased first CD R discs cannot be erased See getting started with recordnow on page 60 NOTE CD R discs play in most home and car stereos CD RW discs play only in some stereos To record a CD R or CD RW disc 1 Open RecordNow and if necessary erase the CD RW disc see getting started with recordnow on page 60 2 Click the Audio Projects tab at the top of the RecordNow window 3 Click a project option e Audio CD for Car or Home CD Player e Exact Copy e Jukebox CD 4 Follow the onscreen instructions to finish recording your disc creating a data cd Use RecordNow to copy a data disc or to copy personal data files from your hard disk drive Insert a blank or an appendable disc to copy to To create a data CD 1 Open RecordNow and if necessary erase all files from the disc see getting started with recordnow on page 60 2 Click the Data Projects tab at the top of th
8. On the inside of the front bezel press the center two tabs not the bottom tabs to release the bezel and then pull it from the chassis 2 removing the front bezel from the 0000 series upgrading and servicing the pc 93 94 TA user s guide e To remove the front bezel from the 8000 series push up on the two release tabs 1 and then rotate the front bezel away from the chassis to release it 2 removing the front bezel from the 8000 series removing or upgrading a drive Depending on your PC configuration you may have up to four of the following storage drives in your PC CD ROM or CD RW drive DVD ROM or DVD RW R drive Hard disk drive Diskette drive 7 In 1 memory card reader select models only You need a screwdriver to replace any of the drives A CAUTION Back up your personal files on the hard disk drive to an external storage device such as a CD before removing the hard disk drive Failure to do so will result in data loss After replacing the hard disk drive you need to run System Recovery using the recovery discs to load the factory installed files See using application recovery and system recovery for details Optical drive may be a CD ROM CD RW DVD ROM or DVD RW R drive Second optical drive may be a DVD ROM DVD RW R CD ROM CD RW drive or In memory card reader select models only Diskette floppy drive Hard disk drive locating drive positions dr
9. The edit keys are Insert Home Page Up Delete End and Page Down Use these keys to insert and delete text and to quickly move the cursor on your screen They function differently with some software programs arrow keys The arrow keys are controls for up down right and left You can use these keys instead of the mouse to move the cursor for navigation in a Web page ina document or in a game numeric keys Press the Num Lock key to lock and unlock the numeric key functions e When the Num Lock light on the keyboard is on the numeric keys work in the same way as the number keys and arithmetic functions found on a basic calculator e When the Num Lock light on the keyboard is off the numeric keys are directional keys used to move the cursor or play games learning the basics 25 keyboard indicators Each keyboard indicator is a light labeled with the name or icon for its status leon Name Descrpion Num Lock Numeric keys are locked as numbers keys and arithmetic functions a Caps Lock Alphanumeric keys are locked to uppercase Scroll Lock Scroll function is locked There are special buttons select models only at the top of the keyboard Some models have some of these special buttons on the left side of the main keys These buttons operate a CD or DVD player connect you to the Internet or provide quick access to specific functions 26 user s guide C amp compaq J Go Z a Q Se lt
10. a p W A B C D E F G ee e ort LBs Re YN Yee Ye ee Oe e NOTE The number location and labeling of buttons vary by keyboard model Figure Key Description Puts PC into power saving mode screen is blank but PC is still on To make screen reappear press the Esc key or press standby again May take 10 30 seconds before screen reappears P Help Opens the Opens the Help and Support Center and sues Center HP Picture La Opens an imagin ica rogram Can be reconfigured an ae oF p ging prog g photo dle Music Starts MusicMatch Jukebox or Windows Media Player Can be mise reconfigured SG video Ye Opens video software program Can be reconfigured learning the basics 27 Shopping y T Finance Dida C Goes to popular Web sites Can be reconfigured to open any site or Volume control Volume knob Increases speaker volume when turned clockwise and Volume knob or decreases volume when turned counterclockwise It can be turned Volume Up and indefinitely even after maximum sound has been reached Volume Down Volume Up and Down buttons Press the Volume Up a button to buttons increase volume and the Volume Down button to decrease volume wofa Me O Turns speaker sound on and off media control keys a open and close disc b d tray s c record play or pause aP C2 skip to the previous track aag skip to the next track 28 user s guide A Internet B Help C Search D E ma
11. and support You can register any of these ways e Double click the registration icon on your desktop and follow the onscreen instructions e Register online at http www compaq com register turning off the pc For best results turn off the PC without pressing any buttons on the PC chassis 1 Close any open software programs To close programs click X in the upper right corner of each window 2 Click Start on the taskbar 3 Click Turn Off Computer at the bottom of the menu 4 Click Turn Off 5 Turn off the monitor As an alternative to turning off the PC you can put the PC in either standby or hibernation mode To conserve power you can set the power management timers to put the PC automatically into standby and then hibernation See the following sections for more information on putting your PC in standby or hibernation mode setting up yourpc 11 12 I e user s guide standby mode When the PC is in standby mode it goes into a low power state and the monitor is blank as if it is turned off The advantages of using standby mode include e You save time and electricity without having to wait for the PC to go through the normal startup routine when you wake it again The next time you use the PC any programs folders and documents that were open before you put the PC in standby will be available e Your PC can receive faxes while in standby mode if you set it to do so e Your PC can retrieve e mail message
12. connecting 9 expansion card removing or installing 104 expansion slots 105 F faxes standby mode 12 finding software programs 18 floppy disk See diskette floppy drive 55 front bezel removing 8000 94 removing S0000 93 replacing 8000 107 replacing S0000 107 G go back a day See System Restore H hard disk cleanup 70 hard disk drive installation 94 hard disk drive cables disconnecting 96 reconnecting 101 hard disk space increasing 68 hardware installation instructions 91 hardware upgrading 43 Help commonly asked questions 1 tinding answers 1 MusicMatch Jukebox 56 Windows Media Player 57 62 Help and Support opening 17 Help button 27 hibernation mode 13 automatic 13 high speed Internet connection 9 home Web page 37 HP Picture Toolkit button 27 hyperlink defined 34 I indicators keyboard 26 installation expansion card 104 installation drives 99 memory 102 upgrades 91 installing software programs 14 Instant Support 41 Internet about 33 browser programs 37 browsing the Web 37 connecting to 7 33 Easy Internet Sign up 36 finding an ISP 35 keyboard button 28 organizing destinations 17 restricting content 38 searching the 37 signing up with an ISP 35 Internet connection high speed 9 Internet Service Provider ISP defined 33 InterVideo WinDVD Player using 57 K keyboard customizing buttons 30 features 21 22 indicators
13. the number lock on the capitals lock on and the scroll lock on The plus and minus buttons adjust the speaker volume The moon icon button places the PC into standby mode or wakes the PC from standby mode Wireless receiver Wireless keyboard Wireless mouse Number lock on Caps lock on Scroll lock on Receiver activity standard keyboard HOHOBUUOBHEBUOB DBo0ogggo0o0dd a This keyboard enables you to e Adjust speaker volume e Place the PC into standby to save power wireless keyboard set A wireless keyboard B uses a receiver transmitter unit A instead of a connector cable to communicate with your PC The wireless keyboard mouse C and receiver set is available with select models only A light D on the receiver indicates receiver activity A B C D O 0 o If your keyboard does not work properly refer to troubleshooting on page 71 learning the basics 23 24 TA user s guide standard keyboard features alphanumeric keys The alphanumeric keys are the main keys found on a standard typewriter function keys The function keys located above the main keys are labeled F1 through F12 e Pressing F1 displays a Help window for the software program being used e Pressing F3 displays a search window F1 and F3 are available at all times Other function key operations vary by software program edit keys a
14. E a EE NO a 95 replacing or adding a drive 5 cass5 Acieeavingsbaatennctdasnihwnuscaddaasaetiionthacsthaelanes 99 upgrading or replacing memory ssssssssssiesssssiiressssrirersrrrrirrssrrrrrrsrrren 102 removing a memory module Jc lt acsscneiraieaeuncesateassateaenarieatetenmmeemsaeetaaees 102 replacing or adding a memory module sss sessssnnsssssiinnssssrirerssrrrrrresrren 103 removing or installing an expansion card cccecccccce ee eeeeceeeeesseeeeeeeeeaaee sees 104 FEISS SMO e Desiri i E T tesuate testa 107 DAEN orison eri Te BSD re eS ery eT ener RN rE eee eer ean OF Dy finding answers to commonly asked questions In this User s Guide you can find answers to questions about the following topics Connecting to the Internet page 35 Registering your product page 11 Creating a CD page 59 Saving documents photos and videos on a CD page 61 Recording a music CD page 60 Copying a CD page 59 Backing up your files to a CD page 61 Watching movies on your PC page 57 Connecting to a TV page 63 Getting digital pictures onto your PC page 50 Connecting a printer page 31 Finding help if something doesn t work page 41 Keeping your PC healthy page 67 Going back a day System Restore page 86 Recovering your PC page 81 Adding memory page 91 NOTE This guide contains details on options that may not be included with your PC Your PC may look different from the illustrations in this guide The
15. System Restore 82 86 system updates 42 television viewing PC image on a TV 63 terminology for DVD 57 tips 42 transferring information to your new PC 14 troubleshooting 7 1 turning off PC 11 81 turning on PC first time 10 troubleshooting 7 1 TV connecting 63 disconnecting 66 TV out 63 cables 63 connecting a TV set 63 disabling TV option 66 viewing PC image on TV 65 U uninstalling software 69 updating system 42 upgrading replacing parts 91 upgrading PC 43 upgrading to V 92 modem features 9 URL defined 34 User button 27 using 7 In 1 memory card reader 50 vV V 92 modem 9 viewing onscreen guides 19 virus protection 67 voltage requirements 2 index 115 116 TA user s guide volume adjusting 46 72 adjusting microphone 49 controls 28 show Volume icon on taskbar 46 Volume Control settings window 46 Volume icon show 48 volume displaying icon in taskbar 46 48 W warranty 43 Web See also Internet browser programs 37 page 34 searching the 37 Windows Media Player 56 creating CDs 61 Help 57 62 Windows XP 15 device drivers 79 Help 44 WinDVD 47 control panel 58 starting 57 wireless keyboard 23 wireless mouse 19 working in comfort 4 writing CD 59 61 62 DVD 62
16. a group of computers that communicate with each other through telephone lines digital service or cable lines Each Internet computer is independent and its operators choose which files to make available to users of the Internet To connect your PC to the Internet and use the information and services available there you need an Internet Service Provider ISP ISPs are businesses that give you access to the Internet and most of them provide electronic mail service e mail ISPs usually charge a monthly fee for their services When your PC connects to the Internet it is actually communicating with the ISP s Internet computer The ISP verifies your account and then provides you access to the Internet You use a Web browser program to search find and display Web site information Some ISPs allow you to choose a browser program while others provide their own browser using the internet 33 34 I e user s guide Your connection to an ISP may be through a traditional telephone dial up modem a LAN Local Area Network cable modem or DSL Digital Subscriber Line DSL ADSL and cable ISPs are not available in all countries regions The World Wide Web WWW also called the Web is a public part of the Internet used by individuals companies governments and organizations These individuals and groups have created millions of Web pages in support of their activities A Web page is a file or group of files that a user can access by ente
17. adapter if the adapter is not included with your replacement reader Remove the two screws left and right sides that secure the reader to the adapter Lift the reader out of the adapter by sliding the reader back and then up You are finished with the task of removing the reader removing a 7 in 1 memory card reader from the drive bay adapter on the S0000 series replacing or adding a drive The steps to replace or add a drive are the same for both the S0000 and 8000 series except when you are replacing a diskette drive on the 8000 series or the 7 In 1 memory card reader on the S0000 series If you are replacing a diskette drive on the 8000 series before starting step 1 in the following instructions you need to fit the diskette drive in a diskette drive adapter as described in reassembling the diskette adapter on page 101 If you are replacing a 7 In 1 memory card reader before starting step 1 in the following instructions reassemble the reader in the drive bay adapter as described in step 7 of removing a drive on page 95 If you are replacing or adding any other drive begin with step 1 in the following instructions to replace or add a drive 1 Install four guide screws on the sides of the drive two on each side The screws help guide the drive into its proper position in the bay e When replacing a drive on the S0000 and 8000 series place the screws that you removed from the old drive in the new drive e Wh
18. chicit sees wiuiensatenseiea et naiadets teeta dietae tense 70 cleaning up your hard Gis CCV ers sentir atthe poten tae eca ee be tac cedasnee de ho 70 troubleshooting 000000 OOO OOOOH OHOHOHH OHHH HHHHHHHHHHHOHHHHH OHHH HHHHHHOHHHOHHHHHHHOHHOO8OO8 71 using application recovery and system recovery cccccccccscssssseeee OI creding recovery cas AVS acids nenosena E E EEEE 84 using recovery cd dvd creator ssssssiiesssssiiresssrirerssrtrirrrsrrrrrrresrrrrrrerrren 85 USING the rec very tools CC essere a a iS 86 SYSlE M TESTOTE raei a E E AA 86 application recovery sh aha iaeaidctdotaat say iecnoletsudantadacenanlataabataedeedh dgbelusintaesine see 87 table of contents Vv vi 7 e user s guide syslen TOCOVEY drepa na a heii Anedudded er S 87 starting system recovery if the pc is respONdINg cccccecc eee eeeeseseneeeeeeeeeees 88 starting system recovery if the pc is not responding cceeeeeseeeeeeeeeeeeees 88 system recovery USING recovery discs ccccccccceeeeeeececeeeeeeeeeeeesseeeeeeeeenaes 89 starting system recovery using recovery CiSCS ccccccceeeeeeececeeeeeeeeeeeenaans 89 upgrading and servicing the pC cccccccccsccccccccsccccccccsccccscssccccecs D T prepanng e De osnanneodea E EE 91 removing or upgrading a drive ia 2occtoiacin e uni ccnstutncien Cate Guientcatnia uci 94 locating arive poson cies ora ie i a a e eda nai ada 95 removing a Ariye sesereeieieenan a oni a a
19. direction you want to pan The farther you move the pointer from the starting point the faster the document pans 3 To stop panning release the scroll wheel button NOTE Panning only works if the window s horizontal scroll bar is active Panning does not work with some software programs switching mouse button functions To switch the functions of the right and left mouse buttons 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware if it is present 4 Double click Mouse 5 Check Switch primary and secondary buttons on the Buttons tab 6 Click Apply using the new primary button and then click OK changing mouse pointer speed To change the speed of the cursor on the screen relative to the motion of the mouse 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware if it is present 4 Double click Mouse 5 Click the Pointer Options tab 6 In the area Motion use the slider to adjust the pointer speed 7 Click Apply and then click OK using the keyboard about your keyboard Your keyboard has an arrangement of standard keys indicator lights and special buttons select models only Locate your keyboard among the following illustrations and read the feature list for it Your keyboard may vary from the illustrations internet keyboards Internet keyboards may connect directly to your PC or may be wireless See wireless keyboard set on page
20. drive The combination drive is available on select models only It combines the functions of two drives into one Either a DVD RW R drive dvd writer and a CD RW drive ora DVD ROM drive and a CD RW drive 54 user s guide using the diskette floppy drive The diskette floppy drive is available on select model PCs If your PC does not already have a diskette drive you cannot add one to the PC chassis as an internal drive Instead purchase an external USB diskette drive or other external storage device to suit your needs If your PC has a diskette floppy drive select models only you can use a 3 5 diskette floppy disk to store files 1 Insert the diskette with the round metal disk facing down and the arrow on the top pointing into the drive 2 Gently push the diskette into the drive until it locks in place 3 You can copy files from or to the diskette Refer to the Windows Explorer section of Windows Help for instructions on copying files to and from a diskette 4 When you are ready to remove the diskette check that the light on the drive is off This indicates that the PC is not writing to the diskette 5 Press the Eject button on the PC to remove the diskette Remove the diskette from the drive prior to turning off the PC CAUTION Removing a diskette when the drive is reading from or writing to the diskette can damage the diskette or the information stored on it playing cds and dvds Your PC includes so
21. models only 2 Click the Create Mail icon 3 Type in or select from an address book the address of each recipient NOTE E mail addresses contain no spaces and have a period after the server name Dashes and underscores are sometimes used Capital letters may be required 4 Type your message in the New Message window 5 Type the message title in the Subject box using the internet 39 40 I e user s guide 6 Click the Send button on the toolbar when you are finished 7 If necessary click the Send Recv tool on the toolbar to send any messages stored in the Outbox NOTE When you compose a message without being connected to the Internet the message is stored in the Outbox until the next time you log on to the Internet and connect to your ISP receiving e mail messages with outlook express Your ISP receives e mail messages for you automatically even when your PC is turned off The ISP then stores your messages until you connect to the Internet and open your e mail program to read them 1 Start Outlook Express 2 If necessary click the Send Recv tool on the toolbar to have your e mail program get the new messages from all listed e mail accounts 3 Click the Inbox folder to view the list of incoming messages Messages not yet read appear in bold on the screen NOTE In Outlook Express the messages stay in your Inbox until you delete them or move them to another folder 4 Click a message once to view it or double c
22. player eeeeeeeeeeeeee 57 creating burning cds with recordnow cccceeccccceeeeeeccceeesseeeeeeeeesseeeeeees 59 creating burning music cds with windows media player 0cccceeeeeee teens 6 creating burning data cds using windows xp program cesseeeeeeeeeeeeeeeeees 62 creating burning dvds using the dvd writer drive ccccccccesseeeeceeeesseeeeeeees 62 smg aN as a MONO aeeie ete ee eer ren neste tii Oe ne eee 63 cables you May Me Cliaca asa gat Aether E S 63 EOMMECIING OO WY seiya sce eee sateen eee ee eee 63 viewing the pc image ON your y SCFEEN ccceeeeccccce eee eeeeeceeseeeeeeeeesseeeeeees 65 disabling IMG UV ODNON eies Lac aeletad otasetint a NO 66 disconnecting INE AY ash decdacndateanchebincuctMediahentideeatta Seadlan a ERA 66 FAKING care OF YOUF DE visisccccicseccesecsccscasavcdecisdscesecesdececsecosevecssssbeses OF protecting your pc from POWER SUIGES ccccesseeeeccceeeeeesseeeececeeseeessaseeeeeeeeeeas 67 USING VITUS proiech n PFOOMOMNS sseh tne tauincasieluaslenanatanactmetcansasalaodal EE 67 increasing available hard disk drive space ccccceceeeccccceeeeeeececeeuseeeeeeeeneans 68 unavailable hard disk drive space cccccceeecccceceeeeeeeceeeeeeeeeeeeeesseeeeeeeaeaas 68 emptying the recycle Dirrie eiiiai cates E iS asad ARA EEEE ia 69 UMIMSICIMMEWOLOCN NN See a a ta Chath acta eianacnahatosastacdes 69 FEMOVING CESKIOD ICONS sersaitevicns soak a
23. steady light indicates that the PC is not reading or writing the media WARNING Do not try to remove media when the In use light is blinking Doing so may cause loss of data 4 slot memory card reader A B re m O Into 4 slot reader CompactFlash type media Receptacle edge holes C lower left working with sound pictures and video 51 52 I e user s guide using your cd dvd and diskette drives your drive options Your PC has one or more of the following drives Drive Whatitdoes o Z OZO O O ooo oo CD ROM Reads audio and data CD discs CD RW or cd writer Reads and records burns audio and data CD discs DVD ROM Reads audio and data CD and DVD discs DVD RW R or Reads and records burns audio and data CD and DVD discs dvd writer Combination Drive or Combines the functions of two drives into one There are Combo drive two versions e A DVD Writer drive and a CD RW drive Or e A DVD ROM drive and a CD RW drive Diskette floppy Reads and writes to a 3 5 diskette floppy disk handling cds dvds To avoid damaging a disc follow these guidelines e Return the disc to the case when you are finished using it e Handle the disc by its outside edges or center hole only e Do not touch the unlabeled side of a disc or place the unlabeled side down on your desk Doing so could scratch the surface of the disc e Store discs at room temperature inserting and removing
24. the adapter upgrading and servicing the pc 101 102 user s guide 3 Return to replacing or adding a drive on page 99 and begin with step 1 See 2 replacing the diskette drive adapter on the 8000 series Upgrading or replacing memory Your PC comes with random access memory RAM which temporarily stores data and instructions on your PC You can install memory expansion modules in the memory expansion slots in the PC The procedures for upgrading or replacing these modules are the same for the S0000 and 8000 series removing a memory module CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Complete the procedure described in preparing the pc on page 91 but do not remove the front bezel 2 Locate the memory module inside your PC See the following illustration for the location of the memory modules 1 memory slots 2 and release latches 3 on the system board locating the memory module NOTE The location and number of memory modules may vary slightly by model 3 Open both latches of the memory module socket 1 found at each end of the memory module Lift the memory module 2 from the memory slot removing a memory module replacing or adding a memory module Upgrade the memory in your PC with memory of the same type and speed as the memory originally installed in your PC CAUTION When handling a memory module b
25. 23 for a description of the wireless set Some keyboards do not have the Internet buttons shown here at the top of the keyboard and some use a different layout on the top right Find your keyboard among the following illustrations to read about its features learning the basics 21 internet keyboard 1 This keyboard enables you to Adjust speaker volume Connect to the Internet if you have an established Internet account Search for information on the Internet Place the PC into standby to save power Start pause and stop playing a CD or DVD skip to the previous or next track record and eject the disc tray for two drives Mute speaker sound Customize the buttons to open programs and connect to Internet Web sites Get support information Find a file or program on the hard disk drive internet keyboard 2 i 7 eeg Fase WII OOO DIDI JOU0OOOUOUUOUUOLLL 1 L IOOU0UOOUTOHUL _ OOOC MOOL This keyboard enables you to Connect to the Internet if you have an established Internet account Search for information on the Internet e Customize the buttons to open programs and connect to Internet Web sites Get support information 22 user s guide LEDs light emitting diodes are lights used to indicate status A UAB D gt The lights LEDs turn on to indicate left to right
26. 26 troubleshooting 77 types of buttons 26 using 21 wireless 23 keyboard keys alphanumeric 24 arrow 25 edit 24 function keys 24 numeric 25 L latch drive bracket 97 LEDs defined 23 logging off 16 M manuals online 44 memory installation 102 location 102 removing 102 memory card reader card types 50 microphone adjusting volume 49 using 48 using with multi channel speakers 49 Microsoft Recovery Console utility 86 Microsoft XP Help 44 modem setting up 7 V 92 9 monitor 10 changing resolution 30 changing where desktop displays 30 selecting 30 troubleshooting 74 mouse autoscroll feature 20 buttons 20 double click 20 left handed 21 optical 19 panning feature 20 pointer speed adjusting 21 scrolling 20 index 113 114 I e user s guide troubleshooting 78 using 19 wireless 19 Multi channel Sound Manager 45 46 multi channel speakers 45 connecting 46 selecting 47 using a microphone 49 music Help in MusicMatch Jukebox 56 Help in Windows Media Player 57 62 keyboard button 27 MusicMatch Jukebox 27 55 playing 55 56 Windows Media Player 56 music CDs closed session 60 Mute button 28 N Net See Internet about network interface about 9 no sound 72 O Off button See turning off PC On button 7 online manuals 44 onscreen guides 19 operating system 15 reinstalling 89 operating system help 44 optical drive cables disconnecting 9
27. 5 reconnecting 101 organizing Internet links and the PC 17 Outlook Express 39 receiving e mail 40 panning scrolling mouse 20 PC Application Recovery 82 87 hibernation mode automatic 13 information about 17 learning to use 17 no sound 72 not working 77 organizing information 17 problem turning on 79 running tests 41 setting it up 3 settings 16 sleep mode See hibernation mode standby mode about 12 standby mode automatic 13 standby mode manual 12 System Recovery 82 System Restore 82 transferring files and settings to new PC 14 troubleshooting 71 turning off 11 turning on 10 viewing PC image on TV 65 PC Help amp Tools 19 PC Recovery CD DVD Creator program 85 peripherals 10 playing DVD movies 57 disc types 62 pointer speed adjusting 21 power cable disconnecting 95 reconnecting 108 power management settings modifying 13 preparing PC for hardware upgrades 91 Print button not working 77 printer troubleshooting 79 using 31 problem DVD R disc not working 62 DVD RW disc not working 62 keyboard 77 monitor 74 mouse 78 no sound 72 PC not working 77 printer 79 troubleshooting 71 turning on PC 79 problem resolution troubleshooting 71 product notices 42 programs uninstalling 69 receiving e mails 39 recording volume adjusting microphone 49 RecordNow using 60 recovering system System Restore 82 using CDs DVD 89 Recovery CD DVD Creator 85 rec
28. A hard drive is a disk inside the computer that stores the operating system programs and data 84 user s guide creating recovery cds dvds 1 You can recover bring back the operating system and programs that were included on your hard drive just as they were when you bought the computer 2 You recover the operating system and programs directly from your hard drive where a copy was placed for your convenience We call this part of your hard drive the recovery partition The recovery partition takes up some space on your hard drive 3 You can copy the information of this recovery partition onto CDs or DVDs 4 Then if you would like to make extra space available on your hard drive you can delete the recovery partition using a special software tool 5 Do not delete your hard drive partition unless you have made recovery CDs or DVDs 4 5 The recovery discs can be used only with the specified PC model The discs are licensed for use only with your PC The recovery CDs DVD can install the operating system and software on your PC hard disk drive if the software becomes corrupted or is accidentally erased using recovery cd dvd creator Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD DVD Creator program before you experience any problem The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number The discs set contains the opera
29. Click the Volume icon on the taskbar 2 Adjust the volume 3 When you are satisfied with the sound level click outside the Volume window to close this window Or 1 Double click the Volume icon on the taskbar The Volume Control settings window opens 2 Adjust the volume 3 When you are satisfied with the sound level click the Close box the X in the corner to close this window connecting a multi channel speaker system to your pc Multi channel audio speakers plug into the Audio In Audio Out and Mic connectors on the back or front of the PC Refer to pc back on page 5 or pe front on page 7 for the location of the connectors 1 Turn off the PC and the speakers 2 Connect the three audio cable plugs from the speaker system to the connectors on the back of the PC See the following table 3 Turn on the PC 4 Turn on the speaker system Connect speaker plugs for To PC Connector connector icon 2 Speaker Mode Front speakers Front speakers Front speakers Audio Out lime green O 7 Z Ke e 5a ZX Not used for Rear speakers Rear speakers Audio In blue speakers Not used for Not used for Center Mic 1 pink speakers speakers subwoofer P speakers Configure the audio output for the multi channel speaker system by performing the following procedure configuring the multi channel sound manager 1 Click Start on the taskbar 2 Choose All Programs 3 Choose Music 4 Click M
30. Do not operate the PC with the cover removed WARNING The power supply is not user serviceable To prevent damage to the power supply have a qualified person repair or replace it All other components are user serviceable WARNING Electrostatic discharge ESD can damage disk drives add in cards and other components If an ESD station is not available wear a wrist strap attached to a metal part of the PC Place cards on a conductive foam pad or inside the card wrapper if possible but never on the card wrapper setting up your pc putting your pc together Follow the quick setup poster to set up your PC Look in the PC box for printed details or updates regarding your model PC When placing your PC consider an ergonomic arrangement of the PC and your work area to maintain your comfort and productivity Refer to safety and comfort on page 4 WARNING The power supply is pre set for the country region in which you purchased your PC If you move please check the voltage requirements before plugging your PC into an AC power outlet NOTE Refer to protecting your pc from power surges on page 67 for information on protecting your PC Put your PC together in this order 1 Position the PC chassis and connect the power cord to the chassis and to the power outlet but do not turn on the PC 2 Position the monitor sold separately and connect the power cord to the power outlet but do not turn on the monitor Connect t
31. Ethernet 9 multi channel speakers 46 connectors PC back 5 PC front 7 Control Panel opening 16 corrupted software 87 country region codes for DVD 59 creating a DVD 62 creating CDs using CD RW drive 59 61 62 creating CDs using Windows Media Player 61 creating CDs with RecordNow 60 creating recovery discs 85 creating Recovery Tools CD 86 customizing keyboard buttons 30 D desktop 16 desktop icons removing 70 device conflict resolving 76 device not working 79 digital pictures 50 electrostatic discharge 91 disconnecting TV 66 Disk Cleanup utility 70 diskette copying files 55 inserting 55 diskette floppy drive 55 installation 94 reassembling the adapter 101 diskette floppy drive cables disconnecting 96 reconnecting 100 domain name 34 double click 20 drive locations 7 types 52 drive locations 95 drive lock 97 98 driver recovery 82 driver rollback 81 DSL Digital Subscriber Line 34 DVD country region codes 59 creating 62 discs 62 inserting 53 keyboard button 28 opening drive 53 playing 57 removing 54 terminology 57 troubleshooting 71 DVD drive installation 94 DVD player multi channel audio 47 DVD Writer drive 62 using correct disc 62 E Easy Internet Sign up 36 e mail address 34 defined 34 keyboard button 28 receiving 39 40 sending 39 using Outlook Express 39 erase disc 60 erased software 87 Ethernet about 9
32. On select models use the scroll wheel button in the center for scrolling and panning learning the basics 19 A Left button B Scroll wheel button scrolling mouse only C Right button 20 TA user s guide Double click means to press the left button on the mouse two times in a row To double click you click the button press it and then release it and then quickly click it again gt A NOTE Your mouse may look different from the one shown here You can switch the function of the left and right buttons for left handed use Refer to switching mouse button functions on page 21 If your mouse does not work properly refer to troubleshooting on page 71 scrolling Click the left mouse button to place the cursor in a document and then e To scroll toward the beginning of a document roll the scroll wheel button up away from you e To scroll toward the end of a document roll the scroll wheel button down toward you autoscrolling 1 Place the cursor anywhere in the text and press the scroll wheel button once An autoscroll icon appears 2 Move the mouse in the direction you want to scroll The farther you move the mouse from the starting point the faster the document scrolls 3 To stop autoscrolling press the scroll wheel button again NOTE Autoscrolling does not work with some software programs panning 1 Press and hold down the center scroll wheel button 2 Slowly move the mouse in the
33. Play card may not automatically configure when added if the default configuration conflicts with other devices Cannot install new device driver Install the device driver from the CD or diskette provided with the device or download and install the driver from the device manufacturer s Web site You may need an updated driver for Windows XP Contact the device vendor directly for an update For HP peripherals visit the HP Web site Refer to the Warranty amp Support Guide for details Ensure that the device is properly and securely connected and that the pins in the connector are not bent down Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent Turn off the PC turn on the external device and then turn on the PC to integrate the device with the PC system Restart the PC and follow the instructions for accepting the changes Deselect the automatic settings in the operating system for the card and choose a basic configuration that doesn t cause a resource conflict You can also reconfigure or disable devices to resolve the resource conflict You must be logged in as the computer administrator to install or uninstall a device driver To switch users click Start click Log Off and then click Switch User choose the computer administrator user The computer administrator is usually the user Owner troubleshooting 75 hardware installation cont
34. System Recovery If you need to restore the original software on your PC Compaq has provided a convenient solution right on your hard drive We call this part of your hard drive the recovery partition The recovery partition takes up some space on your hard drive e No more hunting for lost CDs e Easy to use simple one button launch no need to wait by the PC loading CDs e Get up and running faster your PC can recover the information directly from the hard drive more quickly If you want a set of recovery CDs you can create them from this recovery partition using the Recovery CD DVD Creator application select models only See the chapter Using Application Recovery and System Recovery for complete instructions 5998 6254 COMPAQ Compaq Presario SO000 8000 Series Computers User s Guide user s guide The information in this document is subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose HP shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO ANY MANDATORY S
35. TATUATORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT OR SERVICE TO YOU HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA 2000 2003 Hewlett Packard Development Company L P All rights reserved Hewlett Packard is a registered trademark of Hewlett Packard Company in the United States of America and other countries regions This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Apparatus Claims of U S Patent Nos 4 631 603 4 577 216 4 819 098 and 4 907 093 licensed for limited viewing uses only Other brand or product names are trademarks of their respective holders HP supports lawful use of technology and does not endorse or encourage the use of our produ
36. TV In the area nView Display Mode select Standard Dualview click the Device Settings button choose Select Output Device and then select the TV option 8 Click the OK button and then click OK again 9 When the PC image appears on the TV screen click Yes to keep the setting You have 15 seconds to accept this new setting before it reverts to the previous setting NOTE Some PC models can connect more than one display device CRT monitor flat panel monitor TV etc to the PC You can quickly change where the PC desktop appears by pressing Alt F5 Press the Alt key and the F5 key on the keyboard at the same time Each time you press the Alt F5 key combination the PC desktop appears on the next device If Alt F5 does not work restart the PC and try again working with sound pictures and video 65 66 TA user s guide disabling the tv option When you want to disconnect the TV from your PC you may need to disable the TV option to return your PC display to its original resolution 1 Right click an empty area of the screen and chose Properties 2 Click the Settings tab 3 Click the Advanced button 4 Click the nView tab click the nView Display Mode in the list on the left and then select the Standard Dualview option A CAUTION If you viewed the PC image on just the TV do the following With Standard Dualview selected in the area nView Display Mode click the Device Settings button choose Select Output Devi
37. all peripheral devices starting system recovery if the pc is not responding 1 Turn off the PC If necessary press and hold the On button until the PC turns off 2 Disconnect all peripheral devices from the PC except the monitor the keyboard and the mouse 3 Press the On button to turn the PC on 4 During the startup do the following to enter the System Recovery program When the black screen with the Compaq logo appears press the F10 key on the keyboard You have only a few seconds to press the F10 key before the normal startup process continues 5 The PC starts the recovery wait for the onscreen instructions to display and then follow those instructions 6 Complete the PC startup and finish the registration process Then reconnect all peripheral devices system recovery using recovery discs Make your own recovery CDs DVDs before you need them recovery discs are not included with your PC See creating recovery cds dvds on page 84 starting system recovery using recovery discs The recovery discs provide two recovery options e Standard Recovery This option recovers factory shipped programs drivers and the operating system without affecting any data files that you may have created since purchasing this PC Some data files may be difficult to find after the System Recovery so it is best to back up all hard disk drive files before performing a System Recovery e Full System Recovery This recovery function com
38. apacity and free space sizes emptying the recycle bin When you delete a file from the hard disk drive it goes to the Recycle Bin You can retrieve files from the Recycle Bin until you empty it When you empty the Recycle Bin the files are permanently deleted 1 Double click the Recycle Bin icon on your Windows desktop 2 On the File menu click Empty the Recycle Bin to delete all files 3 Click Yes to confirm the deletion uninstalling programs CAUTION Do not uninstall an unfamiliar program If you need it you may not be able to recover it using Application Recovery 1 Click Start 2 Click Control Panel 3 Double click Add or Remove Programs if it is present 4 Click the Change or Remove Programs icon on the left of the screen if it is not already selected 5 Select the program to uninstall 6 Click the Change Remove button and then follow the onscreen instructions taking care of your pc 69 70 TA user s guide removing desktop icons You can remove most desktop icons by either deleting them or moving them to an unused icons folder CAUTION Do not delete unfamiliar desktop icons Instead follow the steps to move unfamiliar desktop icons to the Unused Desktop Shortcuts folder Delete a desktop icon by right clicking the icon and then selecting Delete To move a desktop icon to the Unused Desktop Shortcuts folder 1 Click Start 2 Click Control Panel 3 Click Appearance and Themes if it is present
39. articular song double click its song title or track number in the Playlist You can also control the CD by using the keyboard media control buttons select models only For more information on this software click the Help menu in the MusicMatch Jukebox menu bar playing cds and dvds with windows media player You can play audio CDs or movie DVDs using this software Your PC must have a DVD drive to play DVD movies You can use Windows Media Player to e Record digital music files to your hard disk drive e Create music CDs by using your CD RW drive select models or DVD RW R drive select models e Organize your digital music into libraries e Listen to music or view a music video over the Internet e Play DVD movies if your PC has a DVD drive To play a music CD 1 Insert the music CD into the drive e The Windows Media Player window opens If the Audio CD wizard window opens select Windows Media Player from the list You may have to scroll down in the window to see Windows Media Player Or e Ifthe Windows Media Player window does not automatically open click Start on the taskbar choose All Programs and then click Windows Media Player dvd terms Titles Each DVD can hold one or more titles Most full length movies have only one title on the DVD but some DVDs include several short movies with each movie being a separate title Chapter Each title is divided into multiple chapters A chapter is a parti
40. ay remove the metal drive shield 2 by pressing and lifting the two tabs on one side of the shield and then pull the drive out of the drive bay 3 Ses a i wa A uj removing a hard disk drive from the 8000 series 5 For both the S0000 and 8000 series if you are replacing the old drive with a new drive remove the four screws 4 two on each side from the old drive You need these screws to install the new drive NOTE If you have the S0000 series and you removed a 7 In 1 memory card reader continue to step 7 otherwise you are finished with the task of removing a drive from the chassis If you have the 8000 series and you removed a hard disk drive a 7 In 1 memory card reader or an optical drive you are also finished with this task If you have the 8000 series and you removed a diskette drive continue to step 6 For an 8000 series diskette drive squeeze inward on both sides of the bracket brace and lift the brace up and out 1 Remove the two sets of screws 2 left and right sides that secure the drive to the drive adapter Lift the diskette drive out of the drive adapter 3 by sliding the drive back and then up Ensure that the guide screws 4 left and right sides are left in the drive adapter You are finished with the task of removing the drive removing a diskette drive from the drive adapter on the 8000 series 7 For the S0000 series 7 In 1 memory card reader remove the reader from the drive bay
41. ble The Enable button works as a toggle to turn the Content Advisor on and off sending and receiving e mail E mail electronic mail allows you to send and receive letters pictures postcards and even music and video clips Your PC comes with an e mail program from Microsoft called Outlook Express select models only You may also use e mail programs from other vendors Some ISPs provide their own e mail programs You use an e mail program to send receive and organize your messages You can organize read and create new messages even when you are off line not connected to the Internet NOTE Some models come with Microsoft Outlook instead of Outlook Express For details on using Microsoft Outlook open the Outlook program and select Help if using outlook express The first time you start Outlook Express the Internet Connection Wizard window opens if you are not already connected to the Internet The Wizard will ask for connection information such as an account name and password and the names of an incoming and an outgoing mail server If you need help with any of this information contact your ISP After the first time you sign up and connect through an ISP you can run Outlook Express from the Start menu sending e mail messages with outlook express 1 Click Start on the taskbar and select the E mail Outlook Express icon rhe NOTE You can also press the E Mail button on the keyboard to open Outlook Express select
42. cds and dvds CAUTION Use only standard shaped discs in your drives Using non standard discs such as heart shaped discs or business card discs may damage your drive To insert a CD or DVD 1 With your PC turned on press the Eject button A near the drive to open the disc tray 2 Remove the CD DVD from its case holding the disc edges only 3 Gently place the disc in the tray with the label facing up NOTE On a double sided DVD read the text around the inner hole of the disc to determine which side A versus B or Standard versus Widescreen to play Place the disc in the tray with the label facing up for the side you want to play working with sound pictures and video 53 4 Close the disc tray by Gently pushing the tray into the PC Or e Clicking the close open button on the control panel for the program such as MusicMatch Jukebox or Windows Media Player that controls the drive Or e Pressing the media control open close button or Eject button on the keyboard select models only Or e Pressing the Eject button on the drive if it is accessible To remove a CD or DVD 1 With the PC turned on open the disc tray by pressing the Eject button NOTE You cannot eject the disc tray when the PC is off 2 Holding on to the disc edges or center hole only lift the CD or DVD out of the tray 3 Place the disc in its case 4 Close the disc tray by gently pushing the tray into the PC using the combo
43. ce and then select the Analog Display option 5 Click the OK button and then click OK again 6 When the PC image appears on the monitor screen click Yes to keep the setting You have 15 seconds to accept this new setting before it reverts to the previous setting disconnecting the tv 1 Disable the TV option See the previous procedure 2 Turn off the TV and the PC 3 Remove the video cable from the TV and the PC 4 Remove the audio cable from the TV and the PC 5 Reconnect your PC speaker cable to the Line Out jack lime green connector on the back of the computer taking care of your pc taking care of your pc 67 protecting your pc from power surges Power surges for example voltage spikes power outages or brownouts may cause software problems Symptoms of voltage spikes include a flickering video display unexpected PC startups and the PC not responding to your commands A voltage spike can occasionally corrupt or destroy files Because of this you should e Consistently make backup copies of your data files And e Prevent damage from voltage spikes by installing a PC surge suppressor between the electrical outlet and the PC power cord using virus protection programs Compaq provides a virus scanning software program to help protect your PC select models only A PC virus can destroy information on the hard disk drive You can get a virus from infected files that you open from An e mail message or atta
44. chment A file downloaded from the Internet A diskette floppy disk ACD or DVD disc Some viruses affect your PC immediately while others may activate only if you open a certain file or do not delete the file before a certain date New types of viruses are invented all the time The virus scanning software program on your PC has pre set options that make your PC safe After you enable the virus scanning program it checks your PC files for viruses 68 I e user s guide The virus scanning program manufacturer provides free virus scan updates through your Internet connection for an initial period after your PC purchase You can purchase a subscription service for updates after the initial free period expires You should take the following precautions to protect your PC e Do not open unsolicited e mail from unknown sources e Download files only from sources you feel are safe e Always scan documents for viruses before opening them e Make sure you have the latest version of your virus scanning software If a software program or your operating system becomes damaged reinstall the software Refer to using application recovery and system recovery on page 81 for details increasing available hard disk drive space Your PC comes with a hard disk drive Depending on your model the hard disk drive has from 40 gigabytes GB to more than 250 GB of total disk space Your PC comes with preloaded software programs and a pa
45. click Hibernate NOTE If Hibernate is not present you can set up your PC for hibernation refer to steps 1 through 6 of automatic standby or hibernation on page 13 4 When you want to use the PC again after hibernation press the On button on the front of the PC If the PC does not work properly when you wake it from hibernation follow these steps to restart the PC 1 Click Start on the taskbar 2 Click Turn Off Computer 3 Click Restart automatic standby or hibernation You can set your PC to go into standby or hibernation mode automatically when it is idle for some number of minutes To put the PC into standby or hibernation mode automatically modify the power management settings 1 Click Start on the taskbar 2 Click Control Panel 3 Click Performance and Maintenance if it is present 4 Double click Power Options 5 Click the Hibernate tab and check the hibernation feature If necessary enable the feature by clicking the Enable hibernation box so that a check mark appears in it 6 If you changed the Enable hibernation check box click Apply setting up your pc 13 14 I e user s guide 7 Click the Power Schemes tab to set the timers for standby and hibernation In the Power Schemes box select a power scheme from the drop down list Choose the settings e To turn on automatic standby for the PC click the time to elapse before standby such as After 20 mins in the System standby list e To set the ti
46. covery image is in a partition area of the hard disk drive and takes up part of the total drive space This disk space is not usually available for your use In the unlikely event that you replace the hard disk drive or somehow damage the data in the special recovery partition on the hard disk drive use recovery discs to reinstall the operating system and software on the hard disk drive See system recovery using recovery discs on page 89 Make your own recovery discs CDs or DVD before you need them see creating recovery cds dvds on page 84 You can also make the Recovery Tools CD This CD contains utilities that allow you to make changes to your hard disk drive see using the recovery tools cd on page 86 starting system recovery if the pc is responding 1 Turn off the PC Disconnect all peripheral devices from the PC except the monitor the keyboard and the mouse Turn on the PC 2 Click Start on the taskbar choose All Programs choose PC Help amp Tools and then click Compaq System Recovery 3 Wait until the System Recovery window appears asking Do you really want to start System Recovery 4 Click Yes to continue with the recovery process If you created recovery discs you may be directed to insert recovery disc 1 5 The PC starts the recovery wait for the onscreen instructions to display and then follow those instructions 6 Complete the PC startup and finish the registration process then reconnect
47. ct Format 4 Select the desired options and click Start to begin formatting the diskette Diskette drive has failed Press the Help button on the keyboard to open the Help amp Support Center or refer to the Warranty amp Support Guide to contact Support for replacement details Invalid system disk message A diskette has been left in When drive activity stops remove the diskette and press the displays the drive during startup Spacebar The PC should start up troubleshooting 73 diskette floppy drive select models only continued Diskette drive activity light Diskette is improperly Remove the diskette and reinsert it Insert the diskette with stays on inserted the round metal disk facing down and the arrow on the top pointing into the drive and then push the diskette in until it Stops Diskette drive is damaged Press the Help button on the keyboard to open the Help amp Support Center or refer to the Warranty amp Support Guide to contact Support for replacement details Diskette drive cannot save Diskette is full or the file is Use another diskette or compress the file to reduce its size write information to the too big diskette Diskette is write protected Slide the write protection tab to the unlocked position on the diskette File Save command was not When saving information to the diskette drive verify that properly executed you are using the correct drive letter Diskette is damaged Replac
48. ctional in all countries regions using the internet 35 36 1 user s guide signing up for a new or an existing isp account using easy internet sign up Using Easy Internet Sign up available on select models only you can e Sign up for a new Internet account e Set up an existing account e Read about Internet access using a LAN Local Area Network cable modem or DSL Digital Subscriber Line If you decide to use a DSL or cable Internet connection contact your ISP for any specific software and hardware you may need To open Easy Internet Sign up Double click the Easy Internet Sign up icon on the desktop Or 1 Click Start on the taskbar 2 Choose All Programs Choose Online Services 3 Click Easy Internet Sign up Follow the onscreen instructions NOTE Your modem cable must be connected to the telephone service line in order for Easy Internet Sign up to find and obtain updated information about services NOTE If you are using MSN or AOL and have questions refer to the information in Easy Internet Sign up or contact the ISP directly using a browser A Web browser program searches for finds and displays Web site information How you explore the Internet depends on whether you are using an ISP that provides the browser or an ISP that allows you to use any browser Once you are connected to the Internet your browser displays the home Web page You can go to a different Web site by entering its addres
49. cts for purposes other than those permitted by national copyright law table of contents finding answers to commonly asked Questions ccccccccsccccssscececs I SGC hy MORNAN ON aiccuace mites e tema chu a ations Ratetsednnins 2 setting Up your pc 000000000 OOOOH OOOOH HHHOHHH8HHHHHHHHHHHHHHHHHOHHHHHHHHHHHHHOHHHHHHHOH8O88 3 p ting your DC logeer cites seuaiek i tae hued A AE N 3 saleh ond Camio t sse a eerie aren ee eee 4 De Dakon T rT ence renee area 5 pe Wr MM secrete E A dase 7 connecting the modem sossssnt siniaki raei aa E EAE 7 upgrading your 56k MOCE MN eeieunectales Geciceradltadaeat erates eacseataeaeeeescetenes 9 setting up the ethernet CONNECTION ccccccccccceeeeeeceeeeseeeeeeeeesseeeeeeeeesaeeeeeeees 9 turning on your pc for the first time coast elves aCe A ete allan nernuianeadss 10 regisiering YOUR PE neiaie e a T E nberta tad 1 ong Orie Perea aaa cata E cade ea eta 11 slana by MOG Gy sessiones raaa r a ad 12 MBEAN mod lt ne t a E E E T ena eee nero 13 automatic standby or hibernation esssssnesssssnnnsssssrnessssriresssrrrresssrreenes 13 MGKING recovery COS dyd Syrah ae n E 14 installing software and hardware devices ccccccccccceceeeeeceeesesaseaeeeeeeeeeeees 14 transferring your old pc information and files to your new PC ceeeeeeeeeee ees 14 learning the basics 0000 OOOOH OOOOH HHO OHHOHHHHHHHHHHOHHHHHHHHHHOHHHHHHHHHHOHHHHHOHHH8HOHOO8O 15 beginning to use your softwa
50. cular segment or scene in the movie When watching a DVD movie you have the ability to jump to the next chapter the previous chapter or to a specific chapter Frame A single image in a movie is called a frame 2 To play the CD click the buttons in the Windows Media Player window To play a particular song double click its song title or track number in the Playlist You can also control the CD by using the media control buttons on the keyboard select models 3 When you click the Media Guide or the Radio Tuner features Windows Media Player connects to the Internet and obtains information about the CD selections or streaming radio stations For more information on this software refer to the online Help within the Windows Media Player Click the Help menu in the Windows Media Player menu bar If necessary first display the menu bar by clicking the up arrow icon in the upper left corner of the Windows Media Player window playing dvd movies with the intervideo windvd player The InterVideo WinDVD Player program uses a DVD drive select models only to run software from CDs or DVDs play music CDs and play DVD movies You can also use Windows Media Player and a DVD drive to play DVD movies refer to playing cds and dvds with windows media player on page 56 NOTE Most DVD movies are localized to geographical countries regions For information about this see using country region codes on page 59 To start Int
51. d A stereo speaker set is a left right 2 channel speaker system A multi channel audio speaker system is a system with more than two channels and may include a subwoofer For example 5 1 channels referred to as a 6 speaker mode uses two front speakers left right two rear speakers left right a center speaker and a subwoofer If your PC has multi channel audio speaker capacity select models only you can connect four channels for four speakers output or six channels for 5 1 speakers output Connect your speaker system to the PC and then configure the audio software for sound output Refer to connecting a multi channel speaker system to your pc on page 46 working with sound pictures and video 45 46 I e user s guide adjusting speaker volume Use the Volume icon on the taskbar to set speaker volume Then you can adjust the volume using e The volume knob or buttons on the keyboard select models only e The volume knob on the speakers select models only NOTE If you do not see this Volume icon on the taskbar click Start choose Control Panel click Sounds Speech and Audio Devices if it is present and then double click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window On the Volume tab place a check in the Place volume icon in the taskbar check box Click Apply and then click OK The Volume icon appears in the taskbar The two ways to use the Volume icon are 1
52. dem connector select models only B Telephone connector select models only C Back of PC D Modem telephone cable E Wall jack F Telephone not provided 8 user s guide Check with your ISP for specifics on your connection Before you can connect to the Internet and send or receive e mail and faxes using telephone dial up you must connect your telephone service line to the modem which is inside the PC The quick setup poster shows you how to plug ina modem telephone cable to the PC modem connector and to your telephone service line wall jack connector To identify the modem connector look at the back panel of the PC The modem connector looks similar to one of the following illustrations NOTE Your PC may have only one modem telephone connection A C B A C B A C A Ethernet connector RJ 45 port B Ethernet indicator lights To connect the cable between the modem and the telephone service line 1 Plug one end of a modem cable D into the modem connector A on the back of the PC C This connector may be labeled with either Line or a modem connector symbol 2 Plug the other end of the cable D into the telephone service line jack E on the wall You can also connect a telephone F to the other connector B on the modem select models only By connecting a telephone to the modem you can make regular voice telephone calls when you are not using the modem even if the PC is turned off Upgradi
53. deo news clips For searching there is a search bar at the top of Compag Organize where you can select the search engine you want to use To open Compaq Organize 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help amp Tools 4 Click Compaq Organize learning to use your pc Click the Start button and select Presario Info Center select models only A window opens with a welcoming message Click an item on the left of the message to view information about your PC including Locations of drives and connectors on the front of the PC chassis Descriptions and uses of software programs included with your PC Access to the Internet Help and Support Recovery of the operating system and software programs For detailed instructions and information about your PC select models only 1 Click Start 2 Choose Help and Support 3 Choose Compaq Presario PC Help For onscreen instructions to run tests for PC related problems or to get help from a Support analyst open Instant Support select models only 1 Click Start on the taskbar and click Help and Support 2 Click Instant Support 3 Click Request Help 4 Follow the onscreen instructions to run a test or to submit a problem You can run tests anytime however your PC must be connected to the Internet to submit a problem learning the basics 17 18 1 user s guide using the all programs menu To find the software programs on your PC 1 Choose S
54. difficult or impossible quality disc is being used the drive Try a different brand of disc Cannot remove a CD or The PC is turned off Turn on your PC and press the Eject button to extend DVD disc the tray Cannot create burn a CD Problem with disc Make sure the disc is clean and undamaged If e stopped during a recording session the disc may be damaged use a different disc Use the correct type of disc for the type of files you are recording When using a CD R disc make sure it is blank when recording music and is blank or appendable disc with space to add more data files when recording data Make sure the label is face up and centered in the tray Problem with drive Make sure the disc is in the correct drive Make sure the recording disc tray is clean and undamaged Select a slower write speed for the recording drive Refer to the Help menu in the RecordNow recording program to choose the speed Problem with PC operation Close all sofware programs and windows before recording If you are on a network copy the files from a network drive to your hard disk drive first and then record them to disc Restart the PC and try again diskette floppy drive select models only Symptom Problem sowon SSS PC is unable to read the A non formatted diskette has To format the diskette diskette floppy disk been inserted 1 Click Start and then click My Computer 2 Right click the 3 Floppy As icon 3 Sele
55. e RecordNow window 3 Select a project option e Data Disc e Exact Copy e Erase Disc 4 Follow the onscreen instructions to finish You can add new data files to a CD R or CD RW disc in a later recording session if disc space is available You can also update previously recorded files that have the same name as your new data files on your CD RW disc creating burning music cds with windows media player NOTE HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by national copyright law Your PC has recording software called Windows Media Player You copy or download music to the Windows Media Player Media Library and can then organize or copy the music files You can copy Window Media files that have a wma extension mp3 files or wav files to a CD by using a CD RW drive or a DVD Writer drive You can also use Windows Media Player to copy music files to a portable device or memory card Use a CD R disc if you are going to play the disc in a CD player CD ROM CD RW DVD ROM or DVD RW R drive CD R discs are compatible with more players than CD RW discs are working with sound pictures and video 61 62 I e user s guide To create a music CD using Windows Media Player 1 Click Start on the taskbar choose All Programs and then click Windows Media Player 2 Click Copy to CD or Device 3 Follow the onscreen instructions to select the m
56. e careful not to touch any of the contacts Doing so may damage the module 1 Open both latches of the memory module socket 1 opening the latches on the memory module socket upgrading and servicing the pc 103 e If you are replacing a memory module put the new memory module in the same memory slot from which the old memory was removed e If you are adding a memory module install the new module into the socket nearest the preinstalled module and install additional modules in the next available sockets 2 The memory module can be installed in only one way Match the notch on the module 1 with the tab on the memory socket Push the module carefully and firmly into the slot ensuring that the latches 2 on both ends snap into place installing a memory module 3 Complete the procedure described in reassembling the pc on page 107 NOTE If a blank screen is displayed after replacing or adding a memory module the memory is installed incorrectly or it is the wrong type of memory Remove and reinstall the memory module removing or installing an expansion card An expansion card is a circuit board that fits into a PC expansion slot Your PC contains several expansion slots that can be used to add components to your PC Component configurations vary by model Expansion cards you can replace or add to your PC include e Modem Network Interface Card NIC Graphics Card e Sound Card e FireWire IEEE 1394 Au
57. e repairs that use the Compaq Application Recovery program or the Compaq System Recovery program The PC does not include recovery discs in the accessory box but you can make your own recovery CDs or DVDs see creating recovery cds dvds on page 84 CAUTION It is strongly recommended you create your recovery discs before you need them You should also make the Compaq Recovery Tools CD This CD contains utilities that allow you to make changes to your hard disk drive including removing the recovery partition See using the recovery tools cd on page 86 There are several methods to fix your PC including using the System Recovery program Try these methods in the order listed here or refer to the table that follows the list e Restart When you restart the computer the PC starts over using the operating system and software in its memory This is the simplest repair for your PC just click Start choose Turn Off Computer and then click Restart e Turn Off Computer When you turn off the computer and then turn it on again you force the PC to copy the operating system into its memory and to clear some tracking information This may eliminate some problems that can remain after performing a Restart Refer to turning off the pc on page 11 e Driver Rollback This Microsoft Windows XP feature is part of the Windows Installer program used with the Add or Remove Programs utility in the Control Panel It can revert to the previous ve
58. e the diskette Diskette is not formatted To format the diskette 1 Click Start and then click My Computer 2 Right click the 3 Floppy As icon 3 Select Format 4 Select the desired options and click Start to begin formatting the diskette NOTE If you encounter display monitor problems refer to the documentation that came with your monitor and to the common causes and solutions listed in this table display monitor Symptom Problem somon Screen is blank and monitor Monitor power cable is not Reconnect the power plug on the back of the monitor and power light is not lit connected to the monitor or on the wall outlet to the wall outlet Monitor is off not Press the On button on the front of the monitor turned on Screen is blank Screen saver is enabled Press any key or move the mouse to make the screen display visible again PC is in standby mode Press the Standby button select models only or press the Esc key on the keyboard to resume from standby mode PC is in hibernation mode or Press the On button to turn on the PC is off Monitor connector cable is Inspect the monitor video connector for bent pins If no pins not properly connected to are bent reconnect the monitor connector cable on the the back of the PC back of the PC Images on the screen are The screen resolution setting Adjust the monitor resolution setting in Windows See too large or too small or the may not be set to yo
59. e video jack and your PC has only an S video jack connect a composite video cable to the Video In jack on the TV and to an S video adapter cable Connect the S video adapter cable to the S video jack on the back of the PC A Composite video cable B S video adapter cable C Back of PC D S video jack NOTE The S video adapter cable is only needed if there is no composite video jack on the back of the PC 3 To have sound come from your TV instead of from your PC plug an audio cable into the Audio input jack Line In on the TV and plug the other end of the audio cable into the Audio Out jack green connector on the back of the PC 64 user s guide viewing the pc image on your tv screen NOTE The type of video card on your PC determines how the PC selects the TV out option Some options and menus in this procedure may be different for your PC 1 Make sure the video and audio cables are connected before you turn on the TV and the PC 2 Turn on the TV Press the Video TV button on your remote control to select the Video setting not the TV setting 3 Turn on your PC 4 When the Windows desktop appears right click an empty area of the desktop and choose Properties 5 Click the Settings tab 6 Click the Advanced button 7 Click the nView tab if available and in the area nView Display Mode select Clone to view the computer image on your PC monitor and your TV simultaneously NOTE You can view the PC image on just the
60. ecovery CD DVD Creator The creator window appears 6 Follow the onscreen instructions Label each disc as you make it Store the System Recovery discs in a safe place using application recovery and system recovery 85 86 TA user s guide using the recovery tools cd Your PC allows you to create burn a Recovery Tools CD After you make the Compaq Recovery Tools CD you can use it to e Read instructions to use each utility on the Recovery Tools CD e Start the System Recovery program from the recovery partition e Remove the System Recovery partition from your PC hard disk drive to increase space for data Create anew data partition on your PC hard disk drive e Start the Microsoft Recovery Console a utility from Microsoft that can perform operating system diagnostics and repairs A WARNING Before using the Compaq Recovery Tools CD to change your hard disk drive make System Recovery CDs for your PC by using the Compaq Recovery CD DVD Creator program You cannot make System Recovery CDs after you remove the system recovery partition You must create burn the Recovery Tools CD before you can use it to create or to start the recovery tools cd 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help amp Tools 4 Click Compaq Recovery Tools CD The tools window appears 5 Follow the onscreen instructions Store the Recovery Tools CD in a safe place system restore WARNING Try System Re
61. ect models using a tv as a monitor Your PC may have TV out select models only capability which means you can connect it to a television to view the computer image on a TV screen With the TV out feature you can view the computer image watch DVD movies if you have a DVD player or play games on your TV cables you may need To connect a TV to the PC you may need a video cable and an audio cable not provided purchase separately The type of video cable you need depends on your TV e If your TV has an S video jack you need an S video cable e If your TV has a composite video jack you need a composite video cable and depending on the jacks on the back of your PC you may also need an S video adapter cable connecting to a tv set To use your TV as a PC screen 1 Turn off the PC 2 Connect the TV cable using one of the following arrangements depending on the connection jacks on your TV e If your TV has an S video jack connect an S video cable from the S video In jack on the TV to the S video jack on the back of the PC A S video cable B Back of PC C S video jack working with sound pictures and video 63 e If your TV has a composite video jack and your PC has a composite video jack connect a composite video cable to the Video In jack on the TV to the composite video jack on the back of the PC A Composite video cable B Back of PC C Composite video jack A L em e e If your TV has a composit
62. en adding a second hard disk drive on the 8000 series use the four extra guide screws that are attached to the chassis under the front bezel upgrading and servicing the pc 99 100 user s guide 2 Slide the drive into the drive bay 1 making sure to align the guide screws with the guide slots until it snaps into place sliding the drive into the drive bay on the S0000 8000 S0000 shown 3 Reconnect the power and data cables to your drive as indicated in the following illustrations reconnecting the 7 in 1 memory card reader cable on the 0000 series reconnecting the diskette drive cables reconnecting the optical drive cables NOTE An optical drive for the 8000 series may include a sound cable Connect this cable also 4 Complete the procedure described in reassembling the pc on page 107 5 Turn on the PC reassembling the diskette adapter To replace or add a new diskette floppy drive on the 8000 series you need to reassemble the adapter around the diskette drive The S0000 series does not need an adapter 1 Lower the diskette drive into the adapter 1 Ensure that the holes are aligned and reinstall the screws 2 that secure the diskette drive to the adapter 2 Press inward on each side of the bracket brace 3 and lower the bracket until it snaps into place over the diskette drive Ensure that the guide screws 4 are installed in
63. erVideo WinDVD Player 1 Insert the disc into the DVD drive NOTE On a double sided DVD read the text around the inner hole of the disc to determine which side A versus B or Standard versus Widescreen to play Place the disc in the tray with the label facing up for the side you want to play 2 Close the disc tray by gently pushing the tray into the PC The movie plays in its own resizable video window and the WinDVD control panel appears Or If the program does not automatically open 1 Click Start 2 Choose All Programs 3 Choose Video 4 Choose InterVideo WinDVD Player working with sound pictures and video 7 A Control Panel B Video window 58 user s guide 5 Click InterVideo WinDVD 4 inter WinDVD 4 i A B You may want to start WinDVD and adjust the settings before inserting the disc and starting the movie To start WinDVD without a disc in the drive 1 Click Start on the taskbar 2 Choose All Programs 3 Choose Video 4 Click InterVideo WinDVD Player 5 Click InterVideo WinDVD 4 The WinDVD video window and control panel opens NOTE If you are playing a movie full screen and the WinDVD control panel is hidden you can redisplay it by clicking anywhere in the video window To use the WinDVD control panel e To see what a button does on the control panel place the mouse pointer on the button the button title appears onscreen e To move the WinDVD control panel place the mouse p
64. ftware that lets you e Play music CDs by using either MusicMatch Jukebox select models on page 55 or Windows Media Player on page 56 e Play DVDs by using either Windows Media Player on page 56 or InterVideo WinDVD Player select models on page 57 playing music cds with musicmatch jukebox MusicMatch Jukebox lets you Play music CDs Record digital music files to your hard disk drive Create music CDs by using your CD RW drive Organize your digital music into libraries Listen to music over the Internet working with sound pictures and video 55 56 7 user s guide If you are connected to the Internet when playing a music CD MusicMatch Jukebox searches a CD database on the Internet displays the song titles in the Playlist area and then begins playing the CD The next time you play this CD you don t need to be connected to the Internet MusicMatch Jukebox displays the song titles from memory To play a music CD 1 Insert the music CD into the drive e The MusicMatch Jukebox window opens If the Audio CD wizard window opens select MusicMatch Jukebox from the list You may have to scroll down in the window to see MusicMatch Or e Ifthe MusicMatch window does not automatically open click Start on the taskbar choose All Programs choose Music choose MusicMatch and then click MusicMatch Jukebox 2 To control the CD in the drive click the CD tab at the top of the MusicMatch Jukebox window To play a p
65. g to commands Keyboard commands and typing are not recognized by the PC Keyboard is damaged The Num Lock key may be on Cursor will not move using the arrow keys on the keypad Verify that the correct modem speed and COM port are selected 1 Click Start and then click Control Panel 2 Click Printers and Other Hardware if it is present 3 Double click Phone and Modem Options 4 Select the Modems tab and then click the Properties button 5 In the Device status area verify the modem is working properly 6 In the Device usage area verify the modem is enabled 7 f there are further problems click the Troubleshoot button and follow the onscreen instructions You may want to remove the AOL program To uninstall AOL 1 Click Start on the taskbar 2 Click Control Panel 3 Double click Add or Remove Programs 4 Select America Online click Change Remove and then click Yes when the confirmation window opens NOTE Removing the AOL program will not cancel your account with AOL Press the Help button on the keyboard to open the Help amp Support Center or refer to the Warranty amp Support Guide to contact Support for replacement details Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys in the number keys group The keyboard Print button Some programs do not Use the Print menu item in the program does not work recognize the Print button Wireless keyboa
66. he monitor cable to the PC 3 Position the keyboard and the mouse and connect each to the PC NOTE Your PC uses active speakers only Active speakers have a power cord and connect to the green Audio Out connector on the back of the PC Passive speakers have no power cord or power switch 4 Position speakers select monitor models include speakers connect them to the PC and then connect the speaker power cord to the power outlet but do not turn on the speakers setting up your pc 3 A I e user s guide 5 Connect the modem cable to the telephone line wall jack and to the modem select models only on the back of the PC Refer to connecting the modem on page 7 for details 6 Turn on the monitor Turn on the PC Turn on the speakers Follow the onscreen instructions and complete the initial windows until you see the desktop Refer to turning on your pc for the first time on page 10 for details 7 Restart the PC Click the Start button on the taskbar click Turn Off Computer and then click Restart The PC turns off and then starts again This completes the initial startup process safety and comfort After assembling your PC but before you begin using it arrange the PC and your work area to maintain your comfort and productivity Refer to the Safety amp Comfort Guide for important ergonomic information 50 70 c m 20 28 inches computer safety warning WARNING To reduce the risk of serious injury
67. horizontal card slots which accept the memory cards and the microdrive disk drive caa o nl Reaor You can place media in one or more of the card slots and use each media independently Place only one piece of media in a slot at one time Each card slot has its own drive letter and icon When you insert media the display label may change to the title of the media if the title is present special note about the safely remove hardware utility CAUTION Do not click Stop in the Safely Remove Hardware window with the USB Mass Storage Device selected Doing so removes the operating system recognition of the 7 In 1 memory card reader from your PC you must restart the PC to see your memory card reader again If you open the Safely Remove Hardware window by mistake click Close A In use light B Upper left slot C Lower left slot D Upper right slot E Lower right slot using the 7 in 1 memory card reader NOTE CompactFlash and Microdrive are keyed and cannot be inserted incorrectly Insert the receptacle edge holes of this media into the slot 1 Insert the media into the card slot until it stops The in use light A on the card reader lights and the PC automatically detects the media 2 The PC opens a window so you can use the media contents You can copy files from or to the media 3 When you are done right click the drive icon select Eject check that the in use light is on but not blinking and then remove the media A
68. icrophone check box 5 Click OK 6 Click the Advanced button in the Microphone column If you do not see the Advanced button select Options from the Recording Control window and then click Advanced Controls 7 Place a check in the Alternate Microphone check box This box may be labeled Mic2 Select or 1 Mic Boost 8 Click Close 9 Click X Close on the upper right corner of the Recording Control window adjusting microphone volume If you need to adjust the volume of the microphone follow the procedure below 1 Double click the Volume icon on the taskbar The Volume Control window opens 2 Select Options and click Properties 3 In Adjust volume for click Recording 4 In Show the following volume controls place a check in the Microphone check box 5 Click OK 6 Adjust the volume for Microphone Balance If the volume is now acceptable proceed directly to step 10 NOTE If you do not see the Advanced button select Options from the Recording Control window and then click Advanced Controls 7 To make finer adjustments to the sound click the Advanced button and then select the Microphone 1 Mic Boost check box 8 Click Close 9 Repeat step 6 if needed 10 Click X Close on the upper right corner of the Volume Control window using the microphone with multi channel audio The multi channel speaker system select models only connects to the PC using the Microphone Audio Line In and Audio Line Out con
69. il E Offers Oo O O F Entertainment G My Presario OOOO Oooog H Shopping NOTE The number location and labeling of buttons vary by keyboard model Figure Key Description Internet Connects you to a customizable Web page filled with local weather news sports and financial information Can be reconfigured to open any site or software program ir Takes you to the Help and Support Center Search Opens a Web site that helps you locate information on the Internet Can be gt reconfigured to open any site or software program amp E mail Starts your e mail program Can be reconfigured to open any site or software program Offers Launches an online community experience with chat discussion boards clubs and more Can be reconfigured to open any site or software program a Entertainment Connects you to the world of entertainment featuring music downloads streaming video Webcasts entertainment news and reviews My Presario Takes you to the My Presario Club Web site featuring a variety of discounts promotions and how to information Be Shopping Provides an instant connection to your PC store Can be reconfigured to open any site or software program learning the basics 29 30 I e user s guide customizing the buttons You can customize some of the special buttons on the keyboard select models only to open different programs or files or to connect to favorite Web sites 1 Click Start on the taskbar 2 Cho
70. inued New or existing device does A hardware device conflict To resolve a device conflict you may need to disable one not work after installing a exists of the devices or uninstall an old device driver new device Click Start and choose Control Panel Click Performance and Maintenance if it is present Double click the System icon and select the Hardware tab Click the Device Manager button Click the plus symbol next to the problem device and check for exclamation points in a yellow circle near the device icon The exclamation point means there is a device conflict or problem with the device Exclamation points do not always appear when a device is not working properly If there is an old or unnecessary device driver listed in the Device Manager this may be causing the device conflict To uninstall the old driver for the new device driver to work properly do the following Right click the device click Uninstall and then click OK Right click the device and select Properties If available click the Resources tab to verify that there is a device conflict Click the General tab to see if your device is enabled and working properly If it is available click the Troubleshoot button and follow the onscreen instructions in the device troubleshooter wizard Restart the PC Click Start click Turn Off Computer and then click Restart internet access Symptom Problem sowon o Cannot connect to the Internet Se
71. ions on connecting and using the printer Printers receive instructions from your PC via software called printer drivers In many cases your PC automatically finds the necessary printer driver If it does not follow instructions that come with your printer to install the specific printer driver that it requires You can print text and graphics from most software programs and Internet sites if you have a printer connected to your PC and the necessary software installed for the printer To print 1 Click File on the menu bar 2 Click Print 3 Select your printing options e Select the printer e Choose the page range for example all pages current page range of pages e Determine the number of copies Select all odd or even pages in a range 4 Click OK learning the basics 31 32 user s guide using the internet This chapter discusses the Internet how to use a browser and e mail and how to set up your Internet account Use the Internet to search for and to find information or services on the Web or to use an e mail program to get read or send electronic mail messages Hardware and software programs provided on your PC may vary Your PC may come with Access to the ISPs in your area Internet Explorer Web browser Outlook Express e mail software program 56K modem and modem software upgrade ready Ethernet connector Special keyboard buttons to access the Internet about the internet The Internet is
72. ive positions on the 0000 8000 series S0000 shown removing a drive 1 Locate the drive you want to remove 2 Complete the procedure described in preparing the pc on page 91 3 Disconnect the power cable 1 and data cable 2 from the back of the drive you want to remove as indicated in the following illustrations Use a gentle rocking motion Some units may have a sound cable If so disconnect the sound cable 3 disconnecting the optical drive cables upgrading and servicing the pc 95 disconnecting the hard disk drive cables 96 user s guide 4 Release the drive from the chassis by following the method appropriate for your PC model e To release a drive from the chassis of the S0000 series lift the release tab 1 on the latch drive bracket of the drive you want to remove and then slide the drive from its drive bay 2 The latch drive bracket secures the drives in their respective positions in the chassis removing a drive from the S0000 series e To release an optical drive or diskette drive from the chassis of the 8000 series slide the drive lock mechanism 1 to unlock the drive in the drive bay and pull the drive out of the drive bay 2 removing an optical or diskette drive from the 8000 series upgrading and servicing the pc 97 98 I e user s guide e To release a hard disk drive from the chassis of the 8000 series slide the drive lock mechanism 1 to unlock the drive in the drive b
73. lems with your PC see the table in this section that describes the symptom problem and solution for your situation Look up the description of the symptom or problem and try the solution listed The tables appear in this order Audio CD ROM CD RW DVD ROM or DVD Writer Drive Diskette Floppy Drive Display Monitor Hard Disk Drive Hardware Installation Internet Access Keyboard and Mouse Memory Power Miscellaneous Some of the symptoms listed may not apply to your PC For problems relating specifically to the monitor or printer refer to the equipment documentation audio Symptom Problem sowon SSS No sound is produced Volume is muted Press the Mute button on the keyboard to see if the mute feature is turned on Or 1 Click Start and then click Control Panel 2 Click Sounds Speech and Audio Devices if it is present and then double click Sounds and Audio Devices 3 Click the Mute check box to remove the check mark from the box Volume is turned down Use the keyboard controls to increase the volume Speakers are turned off Check whether speakers are turned on Speaker cables are not Turn off your PC and reconnect the speakers properly connected PC is in standby mode Press the Standby button select models only or press the Esc key on the keyboard to resume from standby mode A passive speaker system is Replace the speaker system with an active speaker system being used Active speakers ha
74. lick the message to expand it and read it in its own window For more information about using your e mail program go to the Help menu within the program if your isp provides the e mail program Follow the ISP s instructions to install its Web browser and e mail program and to set up and use your e mail account You will then be able to send and receive e mail when your PC is connected to your ISP getting help help and support center Information about your PC is in the onscreen Help and Support Center select models only Here you can find links to driver updates access to technical support options and information about commonly asked questions To open the Help and Support Center 1 Press the Help button select models only on your keyboard Or Click Start on the taskbar and choose Help and Support 2 Choose Compag Presario PC Help instant support When you need assistance to solve a PC related problem use Instant Support select models only With Instant Support you can run tests or submit a problem for help over the Internet When you submit a problem you communicate over the Internet with a Support analyst who works with you on solving the problem To start Instant Support 1 Click Start on the taskbar 2 Click Help and Support 3 Click Instant Support 4 Click Request Help 5 Follow the onscreen instructions to run a test or submit a problem Your PC must be connected to the Internet to submit a problem
75. lly exceeded Ensure PC air vents are not blocked and internal fan is running Note that your PC may not have an internal fan The unit temperature was Replace cover or access panel and let the PC cool down exceeded because the PC before attempting to turn on power to the PC was functioning with the cover or access panel removed Processor or system fan has Refer to the Warranty amp Support Guide to contact Support failed for replacement details Note that your PC may not have an internal fan miscellaneous Symptom Problem sowon SSS PC date and time display is RTC real time clock battery First reset the date and time in your operating system by incorrect may need to be replaced using the Control Panel If the problem persists replace the Battery life is approximately battery See the upgrading and servicing the pc for 3 5 years instructions or refer to the Warranty amp Support Guide to contact Support for replacement details Printer has problems Printer will not print correctly If you encounter printer problems refer to the or at all documentation that came with your printer troubleshooting 79 80 user s guide using application recovery and system recovery The PC uses the operating system and installed software programs during normal operation If your PC works improperly or stops because of the software you may be able to repair it You need recovery discs CDs or DVDs for som
76. mation on using e mail see sending and receiving e mail on page 39 setting up your internet account 1 Set up your modem or other Internet connection e If you will be using a modem to connect to the Internet please refer to the quick setup poster and to connecting the modem on page 7 for instructions e If you will be using a network high speed or broadband connection refer to setting up the ethernet connection on page 9 for instructions 2 Choose an ISP Before you can connect to the Internet you must sign up with an Internet Service Provider ISP Compaq has made arrangements with leading ISPs in your area to help you sign up for Internet service select models only 3 Connect to your ISP and the Internet Use one of these methods e Double click the ISP provided icon on the desktop Or e Press the Connect or Internet button on the keyboard select models only W Or e Click Start choose All Programs choose Online Services and click Internet Explorer Use Easy Internet Sign up available on select models only to sign up for a new or an existing ISP account see signing up for a new or an existing isp account using easy internet sign up on page 36 The software programs for available ISPs are part of your PC The Windows desktop may have a folder called Online Services which includes icons for accessing various online services These icons are part of the Windows operating system but they are not fun
77. mer for automatic hibernation click the time to elapse before hibernation such as After 1 hour in the System hibernates list NOTE If both standby and hibernation timers are set the system hibernation timer must be set for a longer time than the system standby timer 8 Click OK making recovery cds dvds Now is a good time to make your recovery discs see creating recovery cds dvds on page 84 installing software and hardware devices After you turn on the PC the first time and restart it see page 10 you can install any software programs that came on CDs or DVDs included in the PC box select models only You may wish to install additional software programs or hardware devices on your PC Restart the PC after installation Choose software that is compatible with your PC check the operating system memory and other requirements listed for the new software for compatibility with your PC Install the new software according to the directions provided by the software manufacturer Check the manufacturer s documentation or customer service information for help if you need it transferring your old pc information and files to your new pc See the built in Microsoft Windows Help and Support Center described on page 41 search for transfer wizard and select the overview article Files and Settings Transfer Wizard overview This information describes a Microsoft solution for moving your files onto your new PC Or a
78. monitor and the speakers are sold separately Speakers may be included with the monitor select models only finding answers to commonly asked questions 2 I e user s guide safety information This product has not been evaluated for connection to an IT power system an AC distribution system with no direct connection to earth according to IEC 60950 ac power safety warnings WARNING Install the PC near an AC outlet The AC power cord is your PC s main AC disconnecting device and must be easily accessible at all times For your safety the power cord provided with your system has a grounded plug Always use the power cord with a properly grounded wall outlet to avoid the risk of electrical shock WARNING To reduce the possibility of an electric shock from the telephone network plug your PC into the AC outlet before connecting it to the telephone line Also disconnect the telephone line before unplugging your PC from the AC power outlet WARNING Your system is provided with a voltage select switch for use in a 115 or 230 VAC power system The voltage select switch has been pre set to the correct voltage setting for use in the particular country region where it was initially sold Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty WARNING Always disconnect the modem cord from the telephone system before installing or removing your PC cover WARNING
79. nectors on the back of the PC Your PC may have a second microphone on the front of the PC If present this microphone is ready to use and does not affect the use of the multi channel audio speaker system To use the microphone connector on the back of the PC with a multi channel audio speaker system you must disconnect the cables for the multi channel speakers and change the audio configuration to a 2 channel audio system Refer to configuring the multi channel sound manager on page 47 to set the audio configuration working with sound pictures and video 49 50 I e user s guide working with digital images You can connect a digital image source such as a digital camera or a digital video camera directly to the PC or through a docking station Digital picture files you copy or download from the device appear in the My Pictures folder You can copy digital picture files from the memory cards used by digital cameras and other digital imaging devices by using the 7 In 1 memory card reader select models only Refer to about the 7 in 1 memory card reader on page 50 about the 7 in 1 memory card reader Digital cameras and other digital imaging devices use memory cards or media to store digital picture files The optional 7 In 1 memory card reader select models only can read and can write to six types of memory cards and the IBM Microdrive disk drive The card reader is accessible on the front of the PC It has four
80. ng the pc 109 110 user s guide index 5 1 speakers 45 56K modem 9 7 In 1 memory card reader card types 50 drive bay adapter 99 installation 94 using 50 7 In memory card reader cable disconnecting 96 reconnecting 100 A access panel removing 92 replacing 108 adding drive 99 adjusting microphone volume 49 adjusting speaker volume 46 72 All Programs menu 18 America Online troubleshooting 77 Application Recovery 82 87 warning 87 autoscrolling mouse 20 available hard disk space increasing 68 browsing the Internet 37 buttons Compaq 27 customizing 30 Eject 53 E Mail 28 Help 27 mouse 19 mouse scroll wheel 19 Mute 28 Off See turning off PC On 10 Power 10 Search 28 special keys 26 Standby 27 Start 16 user 27 C cables for connecting a TV 63 card reader 7 In 1 50 card types memory card reader 50 carpal tunnel syndrome 4 CD drive installation 94 CD creating 59 61 62 CD DVD country region codes for DVD 59 creating CDs 59 61 62 drive types 52 Eject button 53 handling 52 inserting 53 keyboard button 28 opening drive 53 playing music 55 removing 54 73 terminology for DVD 57 troubleshooting 71 using correct DVD disc 62 closed session music CDs 60 Combo drive 54 Compaq Connections using 42 Compag keyboard button 27 Compaq Organize 17 index 111 112 TA user s guide components 10 connecting a TV 63
81. ng your 56k modem Your modem driver can be upgraded to enable certain V 92 features For information go to the Support Web site listed in the Warranty amp Support Guide click the support link type modem upgrade into the Search box and then click the arrow to the right of the box Follow the instructions provided NOTE Your ISP must support the V 92 standard to use any of the V 92 features setting up the ethernet connection The Ethernet connection may be called a network interface adapter a Network Interface Card or NIC provides a high speed or broadband connection to an Ethernet 10BaseT or Fast Ethernet 100BaseT network After this interface is connected to a network such as a LAN local area network you can connect to the Internet through the LAN This network connection also allows you to share printers data and other devices among your PCs NOTE Your PC may not come with an Ethernet connector Locate the Ethernet connector a RJ 45 port on the back of the PC setting up yourpc 9 10 TA user s guide To connect the Ethernet connector to the network 1 Plug the network cable into the Ethernet connector A on the back of the PC WARNING Do not plug the telephone service line cable or modem cable into the Ethernet connector Although the plug looks similar to the plug on the Ethernet cable they are not the same 2 Plug the other end of the Ethernet cable into a 10BaseT or a 100BaseT port on the ne
82. nly about your PC Easy Internet Sign up Set up a new or an existing Internet account Recovery Start Application or System Recovery using the start menu Click the Start button to open the start menu and Select programs or documents Open the Help and Support Center Start a search Run a program Open the Control Panel to view or change settings D All Programs gt P Log GFF fo Turn OFF Computer INGEN B C Click Presario Info Center to view information about your PC See F learning to use your pc on page 17 mi The Start menu also displays the buttons Log Off and Turn Off Computer e Click the Log Off button to end your current PC session and to switch between users e Click the Turn Off Computer button to turn off the PC or to restart it using compaq organize software Compag Organize software is a desktop tool you use to organize both your PC shortcuts and your favorite Internet destination links You use it to organize the important things you do on the PC and the Internet and to arrange it the way you want Compag Organize makes all your information available with just a few mouse clicks Compaq Organize looks like a window with multiple category frames Each category has links to Internet destinations or shortcuts to software programs or files on your PC Use the player area for viewing pictures for listening to your MP3 music files stored on your computer or for watching streaming vi
83. ointer on the panel but not on a button and drag it to the desired location on the screen The six major DVD countries regions are Country Region 1 North America Country Region 2 Japan Europe Middle East South Africa Country Region 3 Southeast Asia Country Region 4 Australia New Zealand Mexico Central and South America Country Region 5 Northwest Asia North Africa Country Region 6 China e To resize the video window when it is not full screen place the mouse pointer on a window corner and drag the border Or Click the Full Screen button in the upper right corner of the WinDVD a control panel e For information on the InterVideo WinDVD software refer to the online Help within the program by clicking the question mark icon in the WinDVD control panel using country region codes Most DVD discs have country region codes embedded in the disc data that limit where the DVD movie can be played The country region number is usually placed over a world globe printed on the DVD packaging and disc DVDs without country region codes will play on any player or drive in any country region WARNING You can change countries regions only five times before the country region code locks and becomes permanent Once the code locks you can play DVDs from that country region only If the country region code locks and you need help contact Support WinDVD is not pre set to a particular country region
84. onents of the PC or optional equipment Ensure that you are discharged of static electricity by briefly touching a grounded metal object upgrading and servicing the pc 91 92 7 user s guide 1 Remove any diskette or optical disc CD or DVD from the PC 2 Click the Start button and then click Turn Off Computer Click Turn Off to turn the PC off 3 Disconnect the modem telephone cable if present 4 Disconnect the power cord from the electrical outlet 1 and then from the PC 2 disconnecting the power cord A WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces disconnect the power cord from the wall outlet and allow the internal system components to cool before touching 5 Disconnect all external devices connected to the PC 6 Lay the PC on its side with the access panel the side with the pull grip facing up 7 Remove the access panel by loosening the screw s 1 that secure the access panel to the PC chassis Slide the access panel back 2 about 1 inch 2 5 cm and then lift it up and off the unit removing the pc access panel on the S0000 series model WARNING Beware of sharp edges inside the chassis removing the pc access panel on the 8000 series 8 Remove the front bezel by following the appropriate method for your PC model e To remove the front bezel from the S0000 series model gently pry the top section 1 of the bezel away from the chassis
85. ons 5 Click Disable Compaq Connections The service is turned off until you re enable it re enabling messages When you re enable the Compaq Connections Service the service runs whenever you are connected to the Internet and you receive messages as they become available To turn on the service Double click the Re enable Compaq Connections icon on the desktop Or 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help amp Tool 4 Choose Compaq Connections 5S Click Re enable Compaq Connections resolving problems For help on general and miscellaneous problems you may be experiencing refer to troubleshooting on page 71 Upgrading and servicing the pc Information about the internal parts of the PC chassis is in the chapter upgrading and servicing the pc Some model PCs have this servicing information printed as a separate guide and included with the PC warranty amp support guide The Warranty amp Support Guide contains operating specifications for the PC along with regulatory and safety information See the Warranty amp Support Guide included with the PC documentation for e Terms of your PC warranty coverage e License information e Support contact information getting helo 43 44 I e user s guide online guides You can find online guides and information for your PC To view online manuals for your PC 1 Type the Support Web address from your Warranty amp Suppor
86. ontrol Internet access Set up a password Set up a list of Web sites that people who use your PC cannot view Adjust the type of content people can view with or without your permission Once you set up restricted rating levels in Content Advisor users can view Web sites and other pages that you have specified under the rating setup However to view unrated Web sites or pages they must enter the Content Advisor password that you have set This means that any unrated page even Help and Support or Internet Explorer is not viewable if the user doesn t know the password To allow access to an unrated site or page you approve of open it and when the password window appears select the option always allow viewing or allow viewing only this time To use Content Advisor 1 Click Start on the taskbar and then click Control Panel 2 Click Network and Internet Connections if it is present 3 Double click Internet Options 4 Click the Content tab 5 In the Content Advisor area click Enable 6 On the Ratings tab click a category in the list and then click and drag the slider bar until the rating level is set to the limit you want to use 7 Repeat step 6 for each category you want to limit 8 Click Apply and then click OK 9 Type a password into the Password box and the Confirm password box and then click OK NOTE If you want to change the settings after the initial setup click Settings in the Content Adviser area instead of Ena
87. ose Control Panel 3 Click Printers and Other Hardware if it is present 4 Double click Keyboard 5 On the Buttons tab double click the button you want to change 6 For the Button Configuration click the down arrow to the right of the list and choose an action such as Simple web page with label 7 Enter a display label and the address information For a Web page enter the URL 8 Click OK 9 On the Buttons tab click Apply 10 Repeat steps 5 through 9 for each button you want to customize 11 Click OK when you are done NOTE Clicking the Restore Defaults button on the Button tab restores all of the Internet buttons to the factory settings adjusting the monitor To change the screen resolution 1 Right click an empty area of the desktop and click Properties 2 On the Settings tab adjust the screen resolution e Moving the slide toward Less increases the size of text on your screen e Moving the slide toward More decreases the size of text 3 Click Apply 4 Click Yes if it is present 5 Click OK NOTE You can connect more than one display device CRT monitor flat panel monitor TV etc to the PC select models only You can quickly change where the PC desktop appears by pressing Alt F5 Each time you press the Alt F5 key combination the PC display appears on the next device If Alt F5 does not work restart the PC and try again using a printer Refer to the user manual that came with your printer for instruct
88. ot Insert the metal slot cover into the opened slot and screw a screw into the top of the cover to secure it in place to install an expansion card 1 If you are replacing or adding a new expansion card in either the S0000 or 8000 series align the edge of the expansion card with the slot on the chassis and gently but firmly press the card straight down into the expansion slot The whole connector should be seated properly in the expansion slot replacing or adding an expansion card on the 0000 8000 S0000 shown e If you have an 8000 series continue to step 2 e If you have an S0000 series skip to step 3 2 For the 8000 series secure the expansion card to the chassis with the slot cover screw 3 For both the S0000 and 8000 series if you have replaced an expansion card store the old card in the anti static packaging that contained your new card e If you have an S0000 series continue to step 4 e If you have an 8000 series skip to step 5 4 For the S0000 series replace the expansion cover bracket 1 and screw 2 replacing the expansion bracket cover on the 0000 series 5 For both the S0000 and 8000 series complete the procedure described in reassembling the pc on page 107 reassembling the pc 1 Replace the front bezel by following the method appropriate for your PC model e To replace the front bezel on the S0000 series position the chassis in the upright position At an angle align the top of the f
89. overy on page 87 If necessary next perform System Recovery using the recovery discs and choose Standard Recovery see starting system recovery using recovery discs on page 89 Finally if necessary perform System Recovery using the recovery discs and choose full System Recovery Before using the Compaq System Recovery program or the Compaq Application Recovery program use System Restore NOTE Your PC hard disk drive contains the System Recovery image in a partition area of the disk drive The PC does not include recovery discs in the accessory box but you can make your own recovery CDs or DVD see creating recovery cds dvds on page 84 When your PC stops working correctly the Restart Turn Off Computer and Driver Rollback methods described above may resolve the problem After you have tried these three methods if needed try the remaining actions using the table that follows as a quick reference For the specific PC problem try the method listed as 1 then 2 and then 3 System System Recovery Recovery Microsoft Application from the from the System Recovery hard disk recovery Problem Status Restore program partition CDs DVDs You installed a new application or 1 device driver An application Fee e E A device driver 1 2 does not work PC stops responding or does not work You replaced the hard disk drive or removed the partition using application recovery and system recovery 83
90. overy discs making 85 Recovery Tools CD making or starting 86 registering your PC 11 reinstalling software 87 88 remove files from CD 60 removing drives 95 expansion card 104 removing desktop icons 70 removing unneeded software 69 repetitive strain injury RSI 4 replacing drives 99 resolution monitor 30 resolving a device conflict 76 restarting the PC 81 restoring system 82 restricting Internet content 38 RJ 45 port 9 rollback driver 81 running tests 41 S safety warnings 2 5 saving electricity 12 13 scrolling mouse 20 searching for files or folders 16 the Internet 37 selecting programs or documents 16 sending an e mail 39 setting up PC 3 settings viewing or changing 16 Volume Control 46 shortcut icons 16 show Volume icon in taskbar 48 shutting down PC 11 sleep mode See hibernation mode software corrupted 87 erased 87 finding 18 installing 14 reinstalling 87 88 uninstalling 69 solving common problems 71 sound manager multi channel 45 46 sound troubleshooting 72 speaker volume adjusting 46 speakers 45 multi channel 45 special offers 42 Standby button 27 standby mode automatic 13 manual 12 Start button 16 Start menu contents 16 Support messages 42 telephone numbers 43 surface using mouse on 19 System Recovery 88 starting if PC is not responding 89 starting if PC is responding 88 using recovery discs 84 warning 88 when to use 82
91. pletely erases and reformats the hard disk drive The program performs a full System Recovery to reinstall the operating system programs and drivers from the recovery discs However you must reinstall any software that was not installed on the PC at the factory This includes software that came on CDs included in the PC accessory box and software programs you installed since your purchase NOTE If your PC has a blank or corrupted hard disk drive you will see only the full System Recovery option using application recovery and system recovery 89 90 I e user s guide to run system recovery program using recovery discs 1 If the PC works back up all data files that you want to save onto removable media such as CD RW or diskette Remove the backup CD or diskette you ve made 2 Press the Eject button on the top disc drive and wait for the tray to open Insert Recovery disc 1 and close the tray 3 Turn off the PC e If the PC works Click Start on the taskbar click Turn Off Computer and then click Turn Off Or e Press and hold the On button approximately 5 seconds until the PC turns off 4 Disconnect all peripheral devices from the PC except the monitor the keyboard and the mouse 5 Press the On button to turn on the PC 6 The PC starts the recovery wait for the onscreen instructions to display and then follow those instructions e For standard recovery press R Click Next to proceed with the System Recover
92. r select models only in the All Programs menu contains special utilities for PC owners This folder also contains any onscreen guides included with your PC To see the items in the PC Help amp Tools folder 1 Click Start on the taskbar 2 Choose All Programs 3 Choose PC Help amp Tools 4 Click an item to view it or use it NOTE If there are no guide titles listed in PC Help amp Tools your PC has no onscreen guides using the mouse Your PC includes a mouse for directing the cursor pointer on the Windows desktop The mouse uses a roller ball or optics a light and sensor to sense movement and cause the cursor on the screen to move Use the mouse on a flat surface NOTE The optical mouse cannot work on a glass translucent or reflective surface A wireless mouse select models only is an optical mouse that uses a receiver transmitter instead of a connector cable to communicate with your PC A light on the receiver indicates receiver activity Refer to wireless keyboard set on page 23 for receiver indicator information NOTE The wireless mouse goes into a sleep or suspend mode after 20 minutes of inactivity Click a button on the mouse to wake it Moving the wireless mouse does not wake it The mouse has two or three buttons on the top e Click the left mouse button to position the cursor or to select an item e Click the right mouse button to display a menu of commands for the item you clicked e
93. ra T E e ieee atic EEE A ae elected en 3 using the internet 0000 OO OOO OOOOH OOHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHOHHHHHHHHHHOHHHHOOOO8 33 apor MSIE ENE b ceatusied ane Avatar etch a cea eah cia had alti ad 33 Selling Up your mener ACCOUNT ciro ra tan eE eece tanh TE 35 signing up for a new or an existing isp account using gasy interner sigi UD eea E TEE E E 36 USING CU OW SER Senare T E E E TTS 37 searehing Ihe Miere herrann E A NE 37 resiiching mernek conen ennie a E 38 sending and receiving e moil zane Ca Giainetoeaiietg Matton Medal ep hupheguei ed 39 Mf WSITIGSOUNOOK Sx Pres Sahat acs race ete Sie ete ies a Sh et ati san chara te Pea 39 if your isp provides the e mail program ccceeeeecccccceeeeseeeeeeeeeeeeeeeeaneees 40 getting NGI eE E EE EE A 41 help and SUpport cente erer en iaa a E E A nan SUPPO 4 tem metre a r E Soe CaN eee Me MIN Sere ee en Oe 4 USING COMPA CONNECIONS ararsa E A T 42 gemino me SdJE S rererere T E T 42 UIA GON ME SSCG OS aynina a a a r E aT 42 reenabling Mes agas operani E E EE 43 resolving PrODISTS sia ee eann A ol i eal esa atin 43 upgrading and servicing the OC fka ms cs ah areentcnenteenctie eden the oasmeenetdneese 43 warranty SesUppOrlQUICe rissa eet aber ca edsancen elt beets 43 Ola glee Nilo lt lt e E A AE N 44 web sies abou your Doneco N E 44 microsoft windows xp operating system esssssiiiseeessssrriirerrsrsrrrirrrerrrrrn 44 working with sound pictures and video
94. rd does not work after installation or is not detected or empty Keyboard batteries are low Replace the two AA alkaline batteries in the wireless keyboard then set the ID channel by pressing the Connect button on the wireless receiver and then on the keyboard Refer to the documentation that came with your wireless set troubleshooting 77 keyboard and mouse continued Mouse does not respond to Mouse connector is not Turn off your PC using the keyboard movement or is too slow properly plugged into the 1 Press the Ctrl and Esc keys on the keyboard at the same back of the PC time to display the Start menu 2 Use the up or down arrow key to select Turn Off Computer and then press the Enter key on the keyboard 3 Use the up or down arrow key to select Turn Off and then press the Enter key After the shutdown is complete plug the mouse connector into the back of your PC and turn on your PC Program in use has stopped Restart your PC by using the keyboard If possible save any responding to commands open files and close open applications before restarting Mouse moves only vertically Mouse roller ball is dirty Remove roller ball cover from bottom of mouse and clean or horizontally the ball with a damp lint free cloth not paper Mouse is damaged Press the Help button on the keyboard to open the Help amp Support Center or refer to the Warranty amp Support Guide to contact Support for replacement detail
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96. read the Safety amp Comfort Guide It describes proper workstation setup posture and health and work habits for computer users It also provides important electrical and mechanical safety information To view the Safety amp Comfort Guide e Click Start choose All Programs choose PC Help amp Tools and then click Safety amp Comfort Guide Or e Type http www compag com ergo into your Web browser address box and then press Enter on the keyboard pc back Connect your main hardware devices like the monitor keyboard and mouse at the back of the PC Other peripheral devices like a printer scanner camera or other equipment also plug into connectors on the back of your computer Some PC models also have connectors on the front of the PC Your PC features and connector positions may vary A Keyboard B Mouse C USB D FireWire IEEE 1394 E Serial port F Parallel port G Monitor H USB 2 0 K Ethernet L Microphone M Audio out N Audio in O Modem to telephone line wall jack ZsrAzLrQummonwep P Telephone O setting up yourpc 5 6 7 user s guide NOTE PCs use software drivers to control peripheral devices When you add a Plug and Play ready to use peripheral memory or add in card the PC automatically loads the correct driver for the device NOTE For peripherals that are not Plug and Play follow the instructions that came with your peripheral device to load the appropriate dri
97. ring the Web page s file location or URL The URL Uniform Resource Locator identifies a Web site location typically in the form http www name extension for example http www hp com The URL may include the path to a specific file within that site Each period or dot in the URL separates elements within the address For example you will see the URL extension com used by companies When you enter the URL into your browser address box and press the Enter key on your keyboard the browser contacts that location and displays the Web page for you Imagine you are reading a newspaper On page 1 you may read something like For more details see page 3 column 2 You turn the page for more information A hyperlink on a Web page works the same way except that you click the mouse with your cursor over the link to move to the page or the Web site The way that a hyperlink links files together is what gives the Web its name because the Web weaves and connects idea to idea all over the world Your e mail address identifies the electronic post office box where people can send you electronic mail E mail addresses have the form name domain extension The domain is usually the name of the ISP or organization The extension usually identifies the type of organization For example if your name is Jane Jones and XYZ is your ISP your e mail address might be JaneJones xyz com with the extension com indicating that XYZ is a business For infor
98. ront bezel with the top slots of the chassis 1 so that the front bezel hooks onto the chassis and then press the bottom end of the bezel to the chassis until it snaps into place 2 replacing the front bezel on the S0000 series e To replace the front bezel on the 8000 series lay the chassis on the side with the open side up Place the front bezel in the correct position Ensure the slots 2 are aligned correctly and rotate the bezel toward the chassis 1 until it snaps into place replacing the front bezel on the 8000 series upgrading and servicing the pc 107 108 user s guide 2 For either the S0000 or 8000 series place the side access panel in the proper position on the chassis and slide it into place 1 Ensure that the hole for the thumbscrew s align with the hole in the chassis 2 and replace the thumbscrew s replacing the side access panel on the 8000 series 3 Reconnect the power cable 1 to the PC and plug the cable into an electrical outlet 2 reconnecting the power cable on the S0000 8000 S0000 shown 4 Reconnect the modem telephone cable if present 5 Reconnect all peripheral devices to the PC WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telecommunications or telephone connectors into the network interface card NIC sometimes labeled as an Ethernet connector 6 Turn on the PC by pressing the On button upgrading and servici
99. rsion of a driver program if an installation fails when you are installing a new version of the driver program For more information type Rollback into the Search box in Help and Support using application recovery and system recovery 81 82 I e user s guide e System Restore This Microsoft Windows XP feature creates a restore point where it records the PC settings at that time and date You can later return the PC to the settings recorded at the restore point You can create a specific restore point or have the operating system create a restore point For example when you use Add Programs to add a software program the operating system automatically creates a restore point before it adds the software Use System Restore to return the PC to the settings the PC had before you installed the program For more information type System Restore into the Search box in Help and Support e Application and Driver Recovery If the problem with the PC seems to be with only one program or one driver it may be that the application program or the driver program is damaged You can reinstall individual factory installed application programs and driver programs by using the Compaq Application Recovery program select models only see application recovery on page 87 e System Recovery Use the Compag System Recovery program as a last resort to reinstall the software Perform System Recovery using the hard disk drive partition first see system rec
100. rtition within the hard disk drive that takes up a certain amount of space on the hard disk drive Refer to using the recovery tools cd on page 86 for information on how to make this disk space available unavailable hard disk drive space Preloaded software programs and a partition within the hard disk drive take up a certain amount of space on your hard disk drive NOTE The system recovery image is in a partitioned area of the hard disk drive this disk space is usually not available for your use The partition e Houses a backup version of the operating system and the programs included with the PC e Takes up about 5 GB of hard disk drive space reducing the total amount of space available for your use e Can be removed using the Recovery Tools CD see using the recovery tools cd on page 86 Use the following procedures to e View the amount of used and free disk space by using the System Tools Disk Management e Uninstall unneeded programs e Use the Disk Cleanup utility viewing the amount of used and free disk space 1 Click Start on the taskbar 2 Click Control Panel 3 Click Performance and Maintenance if it is present 4 Double click Administrative Tools 5 Double click Computer Management The Computer Management window opens 6 Double click Storage 7 Double click Disk Management Local Information displays for each drive on your PC You may need to scroll the window to the right to see the c
101. rvice Provider Verify Internet settings or contact your ISP for assistance Internet ISP account is not set up properly Modem is not set up Reconnect the modem verifying connections see page 7 properly Note that your PC may also have an Ethernet network interface also called a network interface card or NIC that connects to a LAN Local Area Network Although it looks similar to the modem connector the RJ 45 Ethernet network connector is not the same Verify that you are using the modem connector Do not connect a telephone cable to the NIC Do not plug a network cable into a telephone service line doing so may damage the NIC Web browser is not set up Verify that the Web browser is installed and set up to work properly with your ISP 76 user s guide internet access continued Symptom probem sowon SSS Log in to your ISP and start the desired program You must log in to your ISP before some programs will start Cannot automatically start Internet programs Modem is not set up properly Internet takes too long to download Web sites The PC is still trying to use AOL for Internet access The AOL program comes up even it is not being used keyboard and mouse Keyboard connector is not Turn EE the PC by using the mouse reconnect the keyboard properly connected to the back of your PC and turn on your PC Program in use has stopped Restart or turn off your PC using the mouse respondin
102. s Mouse does not work after Mouse is not connected Try unplugging and then reconnecting the mouse cable to installation or is not properly your PC detected Wireless mouse batteries Replace the two AA alkaline batteries in the mouse then set are low or empty the ID channel by pressing the Connect button on the wireless receiver and then on the mouse Refer to the documentation that came with your wireless set Optical mouse does not The optical sensor uses the Place the mouse on a mousepad or white sheet of paper track cursor well pattern of the surface to track the position of the cursor Reflective surfaces grooved surfaces glass or other see through surfaces inhibit the ability of the sensor to track the cursor Mouse sensor is dirty Wipe the light sensor lens on the bottom of the mouse with a lint free cloth not paper Mouse cursor moves The wireless mouse moves Adjust the mouse speed See page 21 too fast the cursor more quickly than a standard mouse memory Symptom Problem somon Insufficient memory message All memory in the PC is Close all open programs and then try desired task again is displayed being used by open Or programs and memory is needed for a desired task Restart your PC 1 Click the Start button 2 Click Turn Off Computer 3 Select Restart 78 user s guide power Symptom PC will not turn on and or PC is not securely connected Ensure a cables connecting the PC to
103. s such as http www compagq com in the address box in the Web browser and pressing Enter on your keyboard Or you can use the browser Search tool to search for references to a specific word or phrase on the Web searching the internet Most browser programs include a search feature You may need to click a button or select from a menu to display the search feature depending on the type of browser program Type a question or a word that describes the information you want to find into the Search box and then press Enter The Windows search feature includes direct use of the Internet Explorer Search If your ISP provides the browser you may not be able to use Internet Explorer to search the Internet To begin a search 1 Click Start on the taskbar 2 Click Search 3 Click Search the Internet You may have to scroll down in the list to see this option 4 Type a word or question into the Search box 5 Click Search The PC connects to the Internet if needed performs the search and displays the results Click a link in the results list to display the Web page There are also Web sites specifically created for searching the Internet These are called search engines using the internet 37 38 I e user s guide restricting internet content The Internet provides you with a wide variety of information but some information may not be suitable for every viewer With Content Advisor a feature of Windows XP you can C
104. s an alternative double click the Protect My PC icon on your desktop and review the products and services offered under Move My Data learning the basics NOTE To use your software you must know how to use the mouse and keyboard If necessary see using the mouse on page 19 or see using the keyboard on page 21 beginning to use your software The operation of your PC is controlled by two kinds of software e The Microsoft Windows XP operating system which displays the desktop on the monitor and controls your PC s hardware peripherals and software applications e Software programs such as a word processing program which performs specific functions Information about using software and about the Microsoft Windows XP operating system is in the printed manuals and online Help For Microsoft Windows you can also press the Help button labeled with a question mark icon on your keyboard select models only to open the built in Help and Support Center For help with specific software refer to the onscreen Help within the program Software programs included with the PC may vary by model and by country region learning the basics 15 A Start button on the taskbar B Log Off button C Turn Off Computer button D All Programs 16 user s guide using the desktop The desktop has shortcut icons that make it easy to find the things you need Help and Support select View onscreen Help information models o
105. s and download information from the Internet automatically if you set it to do so To put the PC in standby mode manually 1 Press the Standby button on the keyboard if it is present The screen goes dark and the PC goes into standby mode 2 When you want to use the PC again press the Esc key on the keyboard or press the Standby button The screen display reappears just as you left it Another way to put the PC into standby mode is to 1 Click Start on the taskbar 2 Click Turn Off Computer 3 Click Stand By 4 To wake the PC from standby press the Standby button or press the Esc key on the keyboard If the PC does not work properly when you wake it from standby restart the PC Press and hold the On button on the front of the PC for approximately 5 seconds until the PC turns off NOTE Using the On button to restart the PC is not recommended and should be used only as a last resort Instead click Start click Turn Off Computer and then click Restart 2 Turn on the PC again hibernation mode When the PC is in hibernation mode it saves everything that is in PC memory to the hard disk drive turns off the monitor and the hard disk drive and then turns itself off When you turn on the PC again your programs folders and documents are restored to the screen To put the PC into hibernation manually 1 Click Start on the taskbar 2 Click Turn Off Computer 3 Press and hold down the Shift key on the keyboard and
106. store before using the Compaq System Recovery program If software on your hard drive accidentally gets erased or damaged first use the Microsoft System Restore feature in Windows XP to restore the PC system and program settings System Restore returns the PC settings to a selected restore point without affecting user programs or document files For more information type System Restore into the Search box in Help and Support to start system restore 1 Close all open programs 2 Click the Start button 3 Choose All Programs 4 Choose Accessories 5 Choose System Tools 6 Click System Restore Follow the onscreen instructions application recovery NOTE Not all models include the Application Recovery program Perform steps 3 through 5 of the following procedure If Compaq Application Recovery appears in the folder your PC includes the program If an individual factory installed application or driver accidentally gets erased or damaged you can reinstall the software using the Compaq Application Recovery program select models NOTE Do not use the Application Recovery program to reinstall software programs that came on CDs or DVDs included in the PC box Reinstall these programs directly from the CDs or DVDs to start application recovery 1 Close all applications and folders 2 Uninstall the existing damaged application see uninstalling programs on page 69 3 Click Start on the taskbar 4 Choose All Programs
107. t Guide into your browser address box and press the Enter key on your keyboard 2 In the search box type your product name and number Compag 2000 for example and click the search arrow The product number is on the lower front of the PC chassis or inside the CD storage area 3 Click the manuals item to see a list of manuals for your PC NOTE Online manuals are associated with specific PC model numbers Some models do not have online manuals web sites about your pc Use the Web site addresses listed in the Warranty amp Support Guide for e Information about your PC e Your technical support needs Type these Web site addresses into the address box of your Internet browser and then press the Enter key on your keyboard microsoft windows xp operating system For questions about the Microsoft Windows XP operating system refer to e Help and Support For onscreen help and troubleshooting click Start and then Help and Support e The Microsoft Windows XP guide included with your PC documentation working with sound pictures and video using speakers Speakers are included with the monitor select models only or are sold separately For details on connecting stereo speakers to the PC see the quick setup poster NOTE Speakers may be passive no power button and no power cord or active power button or power cord Your PC supports only active powered speaker systems the speaker system must have its own power cor
108. tart 2 Choose All Programs organizing your all programs list You see folders organized according to task select models only when you 1 Click Start 2 Choose All Programs A folder contains a list of items Each item is actually a shortcut or link to a program document or another folder The Music folder for example contains shortcuts to the programs you use to play music CDs To change the name of an item 1 Right click the item 2 Select Rename 3 Type the new name and press Enter on the keyboard To move an item by using the drag and drop technique 1 Select the item in All Programs or in a folder 2 Left click the item and hold down the mouse button 3 Move the mouse pointer to where you want the item and then release the mouse button If you have problems dropping the item into a folder drag it to your desktop and then drag it to the folder To copy an item 1 Right click the item 2 Select Create Shortcut The shortcut appears in the folder 3 Drag the item into the All Programs list or into another folder If you use Add or Remove Programs in the Control Panel to delete a software program the shortcut in All Programs may not be removed To remove a shortcut 1 Click Start 2 Choose All Programs 3 Select the folder 4 Right click the shortcut and then select Delete Click Delete Shortcut to confirm you want to delete the shortcut using pc help amp tools The PC Help amp Tools folde
109. the external power start to an external power source source are plugged in properly Monitor is not connected or Connect the monitor to the PC plug it in and turn it on is not on Line voltage selection switch Set the line voltage selection switch to the correct setting for is not in the proper position your country region or refer to the Warranty amp Support for your country region Guide to contact Support 115V 230V Wall outlet is defective Test the outlet by connecting a different electrical device to the outlet Wrong memory modules Reinstall the old memory to return your PC to its original were used in an upgrade or state Refer to upgrading and servicing the pc for memory modules were instructions installed in the wrong location Hard disk drive is damaged Press the Help button on the keyboard to open the Help amp Support Center or refer to the Warranty amp Support Guide to contact Support for replacement details After an upgrade or repair Reseat drive power data and power supply cables See the drive power data or the upgrading and servicing the pc for instructions power supply cables may not be properly connected PC appears locked up PC is not working Press and hold the On button until the PC turns off and won t turn off when the On button is pressed PC powered off The unit temperature was Unit is in an exceedingly hot environment Let it cool down automatica
110. ting system drivers and application software that were originally installed on the PC at the factory You can use this program to make only one set of recovery CDs or DVDs for your PC The recovery discs you create can be used only on your PC There are several advantages in using DVDs instead of CDs when creating your recovery discs set e With a faster data transfer rate a set of DVD recovery discs will have your PC running much sooner than a CD set will e Aset of DVDs will probably take you less time to create than a set of CDs e ADVD has more capacity than a CD so there are fewer discs to record and store To use this program your PC must have a CD RW drive DVD Writer drive or other drive that can write to the CDs or DVDs If necessary purchase a Windows XP compatible drive from your local PC or electronics store The number of CDs DVDs in the recovery set depends on your PC model The program tells you the number of blank discs needed to make the set The process takes some time including up to 15 minutes per disc to verify that the information written on the disc is correct You can quit the process at any time The next time you run the program it begins where you left off to run the recovery cd dvd creator program 1 Close any open programs To close programs click X in the upper right corner of each window 2 Click Start on the taskbar 3 Choose All Programs 4 Choose PC Help amp Tools 5 Click Compaq R
111. twork hub NOTE Hubs are devices that can connect PCs to a network 3 With the PC turned on check the lights next to the Ethernet connector for status e ACTIVITY Lit yellow during network data transfer activity e LINK Lit green with valid network connection turning on your pc for the first time After you have completed the steps on the quick setup poster you are ready to turn on your PC 1 Press the Power button on the monitor 2 Press the On button A on the front of the PC see the following figure 3 Press the Power button on the speakers if they are present 4 Click an option to select your language if applicable for your model Click OK and then confirm your selection by clicking Yes Wait until the PC makes preparations It may take up to 30 minutes to set up the language on the PC 5 Set up Microsoft Windows by following the onscreen instructions 6 Refer to the following section registering your pc for information on completing the registration process select models only 7 Double click the large Internet Access icon on your desktop if it is present Wait until the PC displays the Easy Internet Sign up window and then follow the onscreen instructions 8 Restart the PC Click Start on the taskbar click Turn Off Computer and then click Restart registering your pc You may be prompted to register the PC select models only Register so you can receive changes updates
112. ulti channel Sound Manager and then click Multi channel Sound Manager again The Audio Configuration window opens NOTE If you do not see the Speaker Configuration tab your PC does not have the multi channel capability However it still has two channel stereo output 5 Click the Speaker Configuration tab 6 Select the option describing the number of speakers in your system for example 6 5 1 speaker mode You can click the Speaker Test tab and then click a speaker icon to test it 7 Click OK configuring multi channel audio output for the dvd player The InterVideo WinDVD program select models only is set up for two speaker stereo output To hear all speakers from DVD movies recorded with multi channel audio change the audio properties for WinDVD to match your speaker configuration if your InterVideo WinDVD program supports more than two channels 1 Insert a DVD or start InterVideo WinDVD Player see playing dvd movies with the intervideo windvd player on page 57 2 Right click anywhere in the WinDVD video window and then click Setup working with sound pictures and video 47 48 I e user s guide 3 Click the Audio tab 4 Click the option for the number of speakers to match your multi channel speaker system and then click Apply NOTE To test the speakers multi channel speakers only click the Test button The WinDVD control panel shows the speaker number being used Click Stop 5 Click OK
113. ur liking adjusting the monitor on page 30 for instructions See images are fuzzy or may not be the best for your monitor documentation for the best resolution for your your monitor monitor 74 user s guide hard disk drive PC seems to be locked up and not responding Hard disk drive error message displays hardware installation Program in use has stopped responding to commands Part of hard disk drive has failed or is about to fail Use the Windows Task Manager to close any programs not responding or to Restart the PC 1 Press the Ctrl Alt and Del keys on the keyboard at the same time 2 Select the program that is not responding and click End Task Or Click Shut Down and then click Restart If this does not work press the On button for 4 or more seconds to turn off the PC Then press the On button Press the Help button on the keyboard to open the Help amp Support Center or refer to the Warranty amp Support Guide to contact Support for replacement details Symptom probem sowon SS A new device is not recognized as part of the system New device does not work Device driver is not installed Device connector is not seated or connected properly Cable s of new external device are loose or power cables are unplugged Power switch of new device is not turned on When the system advised you of changes to the configuration you did not accept them A Plug and
114. usic files and the CD or device For more information on this software refer to the online Help within the Windows Media Player Click the Help menu in the Windows Media Player menu bar If necessary first display the menu bar by clicking the up arrow icon in the upper left corner of the Windows Media Player window creating burning data cds using windows xp program Your PC has recording software to record data files such as text files or digital pictures onto CDs 1 Click Start on the taskbar and choose My Documents or the folder that has the files you want to copy 2 Select the file or files you want to copy 3 Click Copy to CD in the Tasks list 4 Click My Computer in the Other Places list and then double click the disc drive you want to use 5 Insert a blank disc into the drive 6 Click Write these files to CD in the CD Writing Tasks list The CD Writing Wizard window appears 7 Click Next 8 Click Finish creating burning dvds using the dvd writer drive The DVD Writer drive select models only plays movie DVDs and music CDs reads data CDs and DVDs and records burns files to DVD RW DVD R CD R and CD RW discs NOTE There are two types of DVD discs DVD RW R and DVD R RW DVD R and DVD RW discs do not work in the DVD Writer drive For steps to view a movie see playing dvd movies with the intervideo windvd player on page 57 The guide for this drive is printed and included in the PC box sel
115. ve a power cord and On button and connect to the Audio Out green connector on the PC Headphones are Unplug the headphones plugged in cd rom cd rw dvd rom or dvd writer i CD ROM CD RW DVD Disc is upside down in the Reinsert the disc with the label a e up ROM or DVD RW R drive tray drive cannot read a disc or DVD drive takes longer to Wait at least 30 seconds to let the DVD drive determine the takes too long to start start because it has to type of media If it still does not start read the other determine media type being solutions listed in this topic played Disc is dirty Clean the disc with a CD cleaning kit available from most ly m g stores Windows does not detect Driver program may be corrupted Force the software to CD ROM or DVD ROM reinstall it by doing the following driver 1 Click Start and then click Control Panel 2 Click Performance and Maintenance if it is present and then double click System Click the Hardware tab and then click the Device Manager button Click the plus sign next to the DVD CD ROM drives and select the problem drive Click the Action menu item and select Uninstall Restart your PC Click Start click Turn Off Computer and then click Restart troubleshooting 72 cd rom cd rw dvd rom or dvd writer drive continued Symptom Problem Selon Recording audio CDs is Wrong disc type or poor Verify that you are using the correct disc type media for
116. ver Connector Symbol Description Keyboard PS 2 Universal Serial Bus USB for mouse keyboard digital cameras or other devices with USB connectors Printer parallel serial Serial port for digital cameras or other serial devices Audio Line Out powered speakers or Ko O C r G Audio Line In IN oN Headphones FireWire IEEE 1394 for video cameras or other devices with very fast transfer rates p Your PC features and connector positions may vary A Top optical drive B Second optical drive C Diskette floppy drive D On light E On button F Hard disk drive activity indicator light G FireWire IEEE 1394 H Audio in K USB 2 0 two shown L Microphone pc front The front of your computer has the drives the On button and hard disk drive activity indicator light Some PC models also have connectors on the front of the PC connecting the modem The modem is used for connecting to an ISP that provides telephone dial up connection to the Internet NOTE Your PC may not come with a modem setting up your pc 7 other ways to connect There are other ways to connect to the ISP that do not use the telephone modem such as a LAN Local Area Network or DSL Digital Subscriber Line Check with your ISP for specifics on your connection See setting up the ethernet connection on page 9 if you are connecting through a LAN A Mo
117. xiliary Card A Phillips screwdriver is needed to remove replace or add an expansion card 104 user s guide to remove an expansion card 1 Complete the procedure described in preparing the pc on page 91 but do not remove the front bezel e To remove an expansion card from the S0000 series continue to step 2 e To remove an expansion card from the 8000 series skip to step 3 2 On the S0000 series on the rear of the PC remove the expansion bracket covering the expansion slots by removing the screw from the bracket cover 1 and then remove the expansion bracket cover 2 85 removing the screw and expansion bracket cover on the S0000 series 3 Inside the PC on either the S0000 or 8000 series locate the expansion slots on the system board e If you have the 8000 series continue to step 4 e If you have the S0000 series skip to step 5 4 On the 8000 series remove the screw that secures the expansion card to the chassis 5 Remove the expansion card from either an S0000 or 8000 series by holding the card at each end and carefully rocking it back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components removing an expansion card on the S0000 8000 S0000 shown upgrading and servicing the pc 105 106 user s guide 6 If you are not replacing the old expansion card with a new expansion card reinstall the expansion slot cover to close the open sl
118. y Click Yes to start the recovery Insert the remaining recovery discs when directed Or e For full System Recovery press F Click Yes to perform a full System Recovery Confirm that you want to create a recovery partition Insert the remaining discs when directed Or e If your PC hard disk drive is blank or corrupted press R to perform a full System Recovery Insert the remaining recovery discs when directed 7 When the recovery program finishes click Restart to restart the PC 8 Before the PC restarts the drive tray ejects Remove the disc 9 After the PC restarts a series of startup screens appear s To proceed with the initial Microsoft Windows setup you must answer a few questions 10 Complete the registration process and then reconnect all peripheral devices 11 Reinstall software not originally installed on the PC by the factory 12 Copy data files that you saved on the backup CD or diskette you made to your hard disk drive Upgrading and servicing the pc This chapter describes procedures for accessing the internal parts of the PC and installing components NOTE The procedures for the S0000 and 8000 series models are the same except where noted 8000 series model and S0000 series model preparing the pc Before you upgrade any component in your PC you need to prepare the PC so that you can safely handle it and the components CAUTION Static electricity can damage the electronic comp

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