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Symantec Norton Utilities 8.0 (10219188) for Mac

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1. 114 Glossary Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute host name HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol The program that manages your Macintosh disk and file activity and display Parameters that define how a firewall reacts to specific data or network communications A firewall rule usually contains a data pattern and an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS The synchronization software for Palm OS handheld devices The language used to crea
2. See Recovering missing or erased files on page 63 You need to troubleshoot a See Troubleshooting computer problems on page 91 problem Start from the CD See Whendisksdo For an emergency situation start from the CD and use Norton Disk Doctor not show up in a ingi list on page 94 to detect and repair disk problems To start your computer from the CD Insert your CD into the CD ROM drive and do one of the following While restarting your computer hold down the C key This will automatically open the Emergency Launcher s Repair Mode window See What tool should you use for your problem on page 12 a While restarting your computer hold down the Option key A screen will display with icons that include Norton Utilities OS X Select the OS X icon and start your computer from the OS X partition on the CD When startup is complete the Emergency Launcher s Repair Mode window displays See Explore the Emergency Launcher on page 14 On the Apple menu click System Preferences Startup Disk and then the Norton Utilities OS X icon The Emergency Launcher s Repair Mode window displays O Depending on your computer you may also be able to select the Mac OS 8 1 to 9 x version of Norton Utilities This earlier version of Norton Utilities 14 Emergency assistance Explore the Emergency Launcher does not include the Emergency Launcher See Why use an earlier version of Norton Utilities
3. User s Guide The User s Guide provides basic conceptual information and procedures for using all of the features of Norton Utilities Use the printed User s Guide if you cannot access the online material for any reason Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help Built in Help Help includes all the material contained in the User s Guide plus expanded conceptual information procedural details and a glossary for definitions of technical terms Use Help to answer questions while you are using Norton Utilities See Access Help on page 44 PDE The PDF is an electronic version of the User s Guide that you can use if you prefer to look for information online in a book like format or if you want to provide additional copies of the User s Guide The PDF also includes a glossary for definitions of technical terms See Access the User s Guide PDF on page 45 In addition to this material there is a Read Me file on the CD Check the Read Me file before you install Norton Utilities for late breaking information Finally you can always check the Symantec Web site for information about Norton Utilities You can also use the Web site to subscribe to the Symantec Security Response newsletter which provides you with the latest information about virus and other threats and anti threat technology Opening Help displays
4. How Norton FileSaver protects your disks and files on page 41 When you restart your Macintosh the Norton FileSaver tool starts working by taking its first snapshot of your hard disks within five minutes after you restart Other Norton Utilities tools use this snapshot to help you recover after a crash After installation Now that you ve installed Norton Utilities you need to complete the following tasks Register your software to take advantage of program See Register Norton updates and other benefits Utilities on page 32 31 32 Installing Norton Utilities for Macintosh Register Norton Utilities Check for late breaking news and updates about your new software Use the Internet link installed in the Norton Solutions folder Get information about additional features and programs that are included on the CD Make sure that the Norton FileSaver update settings are protecting all of your mounted disks Be sure you have run LiveUpdate to check for the most recent program files Examine all of your disks to make sure that they are problem free Learn more about Norton Disk Doctor examination messages See For more information on page 44 See Explore the CD on page 43 See How Norton FileSaver protects your disks and files on page 41 See When you should update on page 80 See When to use Norton Disk Doctor on page 47 See About Norton Disk Doctor
5. These errors can cause files to disappear or be inaccessible Catalog tree leaf node messages Catalog tree file A leaf node is a node in the Catalog B Tree or Extents B Tree that contains file records or extents records File records contain information about files that are stored on a disk including their sizes types and creators attributes and the physical locations of their data Extents records contain the physical locations of those portions of fragmented files that are not tracked in the Catalog tree The following are Catalog tree leaf node error messages The leaf record has an invalid name lt filename gt has a duplicated ID No thread record found for lt filename gt No parent directory found for lt filename gt The leaf record has an incorrect Parent ID These errors can cause files to disappear or folders to appear empty record messa ges The following are Catalog tree file record messages lt filename gt has an incorrect clump size extent starting block number lextent length data or resource starting block number logical length physical length lt filename gt has an empty extent descriptor These errors cause files to be damaged Norton Disk Doctor messages 103 About Norton Disk Doctor messages Directory and file thread record messages If you see directory and file thread record messages it might mean that some folders might be empty or can t be opened File thread record err
6. Your computer won t start from your normal startup disk or you see the message Do You Want To Initialize after booting from the CD You see a folder with a blinking question mark 2 Your disks or files are damaged Your Mac won t start from your normal startup disk In response to the message click No or Cancel Restart from the CD and use Norton Disk Doctor to examine the disk and repair the damage or rebuild the disk s directory See Start from the CD on page 13 You can also use Volume Recover to repair or recover the disk See When to use Volume Recover on page 48 If disk damage can t be repaired you can still recover data with UnErase See Recover files with UnErase on page 63 Use Norton Disk Doctor to examine the disk and repair the damage If disk damage can t be repaired you can still recover data with UnErase See Recover files with UnErase on page 63 Do not install Norton Utilities on a disk that you want to repair or from which you want to recover data New files might overwrite the files that you want to recover Use Norton Disk Doctor to examine and repair the disk See When to use Norton Disk Doctor on page 47 Restart from the CD and examine and repair your startup disk See Start from the CD on page 13 Emergency assistance 13 Start from the CD You accidentally deleted a Use Unerase or Volume Recover file and emptied the trash
7. ee UnErase Search Select a customized search em PE Customized Search Search Complete n os x Click a column title to sort the Name Size Modification Date Recoverability X 1 0 50 e4 46 a7 7c 256 bytes Sunday April 13 2003 Poor Index 880 bytes Sunday April 13 2003 Good 0 list X index 880 bytes Sunday April 13 2003 Good Select one or E Index 880 bytes Sunday April 13 2003 Good more fi les or m Index 880 bytes Sunday April 13 2003 Good folders F xinetd pid 4 bytes Sunday April 13 2003 Poor Estimate of file s recoverability Last location of selected file Oar Oa Location of file netinfo 0 before it was tocat nidb erased L index View contents of selected file 46 items found items filtered 880 bytes selected Size of selected item View Contents Uik Start Over Filter List Recover Get information If it is obtainable the selected file s last location appears in the bottom pane of the UnErase Search window Sort or filter UnErase search results When UnErase searches for erased files it might display many files and folders that you don t want to see You can sort the files in ascending or 65 66 Recovering missing or erased files Open UnErase descending order by column You can also apply a filter to hide unwanted files and folders in the display If the recoverability estimate is low
8. on page 18 OOO Norton Utilities EMERGENCY Repair Mode Performance amp Maintenance r 5 ky a me A Disk k Analysis Data Recovery Speed E Volume UnErase Disk g Recover Wipe Info Norton Disk Editor X Norton Disk Finds and repairs problems on disks Doctor and files Utilities Explore the Emergency Launcher There are tools in the Emergency Launcher s Repair Mode window that you can use when starting from the CD DiskViewer Use DiskViewer to see which disks are mounted and view folders and files on those disks Use it when viewing an advance look at a rebuilt disk with Volume Recover to see what files have been recovered From this view you can back up files to another disk such as an external drive No edits or changes can be performed on files from here See Use DiskViewer on page 15 Norton Disk Finds and repairs disk problems Doctor See When to use Norton Disk Doctor on page 47 Speed Disk Check defragment or optimize the selected disk See How Speed Disk optimizes on page 72 Volume Recover Perform a FileSaver Search or use Create and View Virtual Disk on the selected disk See When to use Volume Recover on page 48 Emergency assistance 15 Explore the Emergency Launcher UnErase Perform an UnErase Quick Search and other searches on the selected disk See Recover files with UnErase on page 63 Wipe Info Wipe a file an e
9. home computing and small business stage two common solutions start over my product is Norton Utilities for Macintosh 6 x change product register your software amp update your privacy preferences Fill in the form below to register your software with Symantec s Customer Database Registration qualifies you for technical support disk and manual replacements and other valuable services Related information T about symantec search F feedback 1995 2002 Symantec Corporation All rights reserved Legal Notices Privacy Policy Note After submitting the form you ll have an opportunity to update your privacy options If you are located outside of North America with the exception of U S Territories you may contact Customer Service in your region for product registration Please navigate to http www symantec com globalsites html and select your region from the Support drop down menu Personal Information First Name required Last Name required Title If you are a single user owning one copy of the software please leave the Company field blank Company BQ Connection to www seoure symanteo com is seoure RC4 128 7 On the registration page for Norton Utilities for Macintosh type all of the required information 8 Click Submit Registration 34 Installing Norton Utilities for Macintosh Read Late Breaking News Read Late Breaking News Norton Utilities for Mac
10. symantec Utilities For Macintosh User s Guide Norton Utilities for Macintosh User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation Version 8 0 PN 10067287 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make change without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Boulevard Cupertino CA 95014 Trademarks Norton Utilities for Macintosh Norton AntiVirus for Macintosh LiveUpdate Norton Disk Doctor Speed Disk UnErase Norton FileSaver Volume Recover System Info Wipe Info Symantec AntiVirus for Macintosh DiskLight Fast Find Norton Disk Editor Speed Disk Profile Editor and Norton Tools are trademarks of Symantec Corporation Portions of this software are Co
11. 3 Click OK Create the Virtual Disk Starting the Create and View Virtual Disk function is the first step to rebuilding your disk To create the virtual disk 1 Inthe Volume Recover main window select the disk to recover 2 Click Create amp View Virtual Disk After files are located your computer screen will appear in Explore Mode and display your original disk and the Virtual Disk Explore Mode means that you are viewing an advance look of the rebuilt disk the Virtual Disk and have not yet decided to rebuild your directory In Explore Mode both the Virtual Disk and the original disk are read only and your screen background will have a different pattern to it No edits or changes can be performed on files from these two disks at this time O You can now compare the original disk and the Virtual Disk in Explore Mode unless the original disk is so badly damaged that it cannot be mounted 3 Ifthere are any files on the Virtual Disk that you wish to back up immediately drag the icon of the desired file from the Virtual Disk onto another disk such as an external drive These files will now be backed up on the disk to which you have copied them 4 Ifthe Rebuild Options screen does not display automatically click Continue O Rebuilding your disk is permanent If you did not find the files that you were looking for or if you have fewer files on your Virtual Disk than on your original disk do not rebuild your disk at this time
12. If your files are already up to date no items are available for selection 2 Uncheck the items that you don t want to update See View the 3 Click Update eta The file transfer takes a few minutes When it is complete the page 83 LiveUpdate summary window appears After updating When a LiveUpdate session is complete the LiveUpdate Summary window displays a list of what was updated along with brief notes View the LiveUpdate Summary The LiveUpdate Summary dialog box displays a summary of the activity and a list of products updated in this session Some updates require that you restart your computer When this recommendation appears in the summary description the Restart button is available To restart after a LiveUpdate session In the LiveUpdate Summary window click Restart Empty the Trash after a LiveUpdate session After you update program files LiveUpdate moves the older discarded files to the Trash If you haven t already restarted after updating you might get a message that these files are in use After you restart your computer you can empty the Trash Check product version numbers and dates The LiveUpdate window displays the version numbers and dates of the most recent updates You can also check the version numbers and dates in the product s About box accessible from the product menu to verify that you have the latest version 84 Keeping Norton Utilities up to date Schedule future
13. Open a program Customize the Norton Launcher toolbar oc c cseeceesseseseseeeseseetenees 38 Hide or display the Norton Launcher toolbar eee 38 Add icons to the Norton Launcher toolbar eeeeeeeeeees 39 Customize the Norton QuickMenu oo eeeececeescesesteeseeeeteseeeeteseneetenens 39 Customize your toolbars saonenn aeee e e ENAN 40 Use Norton Utilities shortcuts oo cseccesesesseseseseesesesnsseseeesneneeeeeens 40 Use drag and drop Operatsion 41 Protect disks with Norton FileSaver c cceececeseseeseseeesseeseeeeeseetenees 41 How Norton FileSaver protects your disks and files 41 Using the FileSaver Window sesesesesessseeeeeeeeeeresseneeeeneesenees FileSaver snapshots SChedUle siener aS Maintenance checklist Explore the GD eaaa A AE E E For more information oo ececeeceseesesssseseseseesesesecseeesnsseseeceseseseeeeseneeeeness ACCESS Helpoin eaa aa ania Access the User s Guide PDF neeaecercsconocensenoniess Open the Read Me fle veraneantes Explore the Symantec support Web site Examining repairing and recovering disks When to use Norton Disk Doctor occ eeesseeeeeeeseeeeseeseeeeseeeeseeeenenes When to use Volume RECOVED ccceceeeseesesseseeseeeeseeseseeseeeeseeeeneeneeeeees When touse UN Erase seriean ien ae e aE EER A Start Norton Disk Doctor yesetre nietsnut teresi Set Norton Disk Doctor test preferences sssri Reset Norton Disk Doctor test preferences Select the disks to CX
14. or fix bugs LiveUpdate automates the process of downloading and installing program updates It locates and downloads files from an Internet site then installs them and deletes the leftover files from your computer 80 Keeping Norton Utilities up to date When you should update When you should update See Schedule During installation of your software you have the option to run LiveUpdate oo on You should do so to ensure that you have the most up to date protection files After installation if you have Norton AntiVirus Norton Personal Firewall Norton Internet Security or Norton SystemWorks installed update at least once a month to ensure that you have the latest virus definitions and firewall protection Before updating In some cases there are preparations you must make before running LiveUpdate For example if you use America Online AOL as your Internet service provider ISP you must log on to AOL before you use LiveUpdate If you use America Online to connect If you use America Online AOL as your nternet service provider ISP you need to log on to AOL before you use LiveUpdate To use LiveUpdate with AOL 1 Logon to AOL 2 On the AOL Welcome page click the AOL Internet browser 3 Open LiveUpdate 4 Follow the instructions in Update procedures on page 82 5 When the LiveUpdate session is complete close your AOL browser If your LiveUpdate session requires that you restart your computer discon
15. wildcard characters worm A protocol commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert you to the presence of a specific virus Special characters like and that act as placeholders for one or more characters Wildcards let you match several items with a single specification A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down So far worms do not exist in the Macintosh world Index A Adobe Acrobat 14 alerts Norton Disk Doctor 99 America Online connecting before LiveUpdate 80 connecting to Symantec Web site 34 applications See programs backing up damaged disks before recovering 53 bad blocks 97 blocks reformatting disk as last resort 97 B Tree header messages Norton Disk Doctor 101 node Norton Disk Doctor messages 101 C cables checking 92 Catalog tree Norton Disk Doctor messages 101 CD availability for newest Macintosh models 18 contents 14 problem ejecting on restart 32 using to restart 13 checking cables 92 checking continued disks 50 53 consolidating free space 74 Create and View Virtual Disk 54 56 finding deleted files 58 customizing LiveUpdate 82 toolbars 40
16. 42 D data forks File Type and scans 68 recovering 68 DDM messages 99 defragmentation scheduled event 88 defragmenting files 73 free disk space 74 devices See specific device names Directory Thread messages Norton Disk Doctor 103 Disk Navigator opening volumes 15 disks diagnosing 47 51 54 displaying information for 62 fragmentation level messages 42 not displayed 94 reformatting after Wipe Entire Device 77 repairing damaged 48 restoring 59 61 120 Index disks continued setting preferences for checks of 49 space consolidating 74 wiping entire 76 DiskViewer 15 17 copying data 17 Documentation folder 14 E ejecting the CD 32 Emergency Launcher 11 emergency procedures CD 11 Norton Disk Doctor 13 tool to use 12 Volume Recover methods 54 Emergency Repair Mode 13 erased files searching for 67 70 examining disks with Norton Disk Doctor 25 Explore Mode 57 Extents B Tree messages Norton Disk Doctor 103 external devices troubleshooting 93 F files data and resource forks 68 defragmenting 73 disappearing from Desktop 63 erasing with Wipe Info 76 fragmentation alert Norton FileSaver 42 Norton Disk Doctor messages 103 FileSaver 60 Search 54 59 finding lost files 63 FireWire devices wiping 77 floppy disks drives troubleshooting 94 folders disappearing from Desktop 63 displaying information Norton Disk Doctor 62 erasing with Wipe Info 76 fragmentation 71 alert Norton FileSaver 42 fra
17. Instead click Search More to continue searching for files 58 Examining repairing and recovering disks Recover damaged disks with Volume Recover 5 In the Rebuild Options window select the action that you want to take Your options are Rebuild Disk Search More Quit amp Don t Save If the Virtual Disk is acceptable choose this option to rebuild your original disk to the state of the Virtual Disk If the Virtual Disk is incomplete choose this option to search for more files This process may take a long time A message will display asking if you wish to search the entire device To continue searching click Proceed To return to the main Volume Recover window choose this option The Virtual Disk is unmounted and will not be saved At this point you will exit Explore Mode If you have backed up files from the Virtual Disk onto another drive other than the original disk your files will be available to you on the disk to which you copied However you will still need to rebuild or initialize your original disk at some time in the future If you have not backed up any files that appear on the Virtual Disk those files will not be recovered or saved when you choose this option Find deleted files using the Create and View Virtual Disk function Create and View Virtual Disk also lets you search for deleted files However only a small percentage of deleted files are located using this method
18. Macintosh with the Norton FileSaver feature Using Help and getting more information about Norton Utilities How to start and exit Norton Utilities The Norton Launcher is a convenient window from which you can launch the Symantec products that are installed on your computer Use Norton Launcher to access the features in Norton Utilities and any other Symantec product that is installed on your Macintosh If you re not certain what a particular tool or program is used for roll your mouse over the icon and a brief description will display at the bottom of Norton Launcher Open Norton Launcher Norton Launcher is installed in the Norton Applications folder 38 Norton Utilities for Macintosh basics Customize the Norton Launcher toolbar To open Norton Launcher In the Norton Applications folder double click Norton Launcher iM oo 3 8 6 Norton Launcher D 2 E Documents LiveUpdate Scheduler Performance amp Securi Data Recove Maintenance N an 7 aa ve HA Volume UnErase Disk Speed AntiVirus Personal Doctor Disk Firewall Recover x P Ni 3 SD Profile Privacy Wipe Info FileSaver Editor Control Norton Disk Finds and repairs problems on disks Doctor and files Open a program Once you have started Norton Launcher you can open any available program To open a program from Norton Launcher 1 Open Norton Launcher 2 Inthe Norton Launcher wind
19. Norton Disk Doctor back to the original default settings To reset Norton Disk Doctor test preferences 1 Open Norton Disk Doctor 2 Onthe Norton Disk Doctor menu click Preferences 3 Click Use Defaults Select the disks to examine When you open Norton Disk Doctor the disks that are available for examination appear in the list In the disk column the name of the disk and an icon representing its type appear The small icons to the right of the disk icons indicate each disk s potential for examination and repair Macintosh icon The disk contains the active System file of your Macintosh Application icon 4 The disk contains the Norton Disk Doctor application Lock icon The disk is write protected and Norton Disk Doctor 9 can examine the disk but cannot perform any repairs on it Run tests with Norton Disk Doctor During the disk examination Norton Disk Doctor checks every area of your disk looking for problems that need immediate attention as well as conditions that could create future problems A hard disk examination might take time but Norton Disk Doctor keeps you informed and provides suggestions to help you decide how to handle problems If you are unsure about a repair decision skip it After the examination print the Norton Disk Doctor Report and refer to it when you examine the disk again Examining repairing and recovering disks Start Norton Disk Doctor Examine disks See Examine your startup d
20. Norton Utilities then click Continue Install Norton Utilities 8 0 Easy Install Click Install to perform a basic installation of this software package 30 Installing Norton Utilities for Macintosh Installation 11 Inthe installation type window do one of the following Fora full installation click Install If you have other Symantec products installed on your computer this button may say Upgrade To see a list of components being installed click Customize When you have finished reviewing the list click Install y z Installing this software requires you to i restart your computer when the installation is done Are you sure you want to install the software now 12 Inthe verification dialog box click Continue Installation 99E LiveUpdate Do you want to run LiveUpdate now to bring your software up to date 9 symantec 13 Choose whether or not you want to run LiveUpdate to ensure your software is up to date amp Installing Norton Utilities for Macintosh After installation If you choose not run LiveUpdate now it should be done at a later time to ensure that you have the most recent program updates to Norton Utilities Install Norton Utilities 8 0 Install Software The software was successfully installed i Click Restart to finish installing the software 14 When installation is complete click Restart Why you should restart your computer immediately
21. This option may also result in unwanted files and documents being restored To set the Deleted Files preference 1 2 3 4 5 Be sure that you have exited Explore Mode On the Volume Recover menu select Preferences Check the box to look for deleted files Click OK Click Create and View Virtual Disk Prepare the rebuilt disk for use The rebuilt disk replaces the original disk immediately Examining repairing and recovering disks 59 Recover damaged disks with Volume Recover To prepare the recovered disk for use 1 As a precaution copy any critical files from your computer s rebuilt disk to another disk See Examine 2 Run Norton Disk Doctor to examine and further repair the disk with diskas ON pagesi the newly restored directory information Perform a FileSaver Search Before proceeding with FileSaver Search be aware of the following Any files that were created after the most recent FileSaver information file are not recovered Any file that was modified or deleted after the FileSaver information files were last saved is recovered but might be damaged You cannot undo the Volume Recover process O If you do not have FileSaver turned on or if Norton Utilities was not installed when your disk became damaged do not use this feature Instead use the Create and View Virtual Disk function When you have located the disk that you want to recover search for FileSaver information To search for F
22. a registered customer in order to receive CD replacements If your Symantec product was installed on your computer when you purchased it contact your hardware manufacturer for CD replacement information FOR CD REPLACEMENT Please send me CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributor Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA Sales Tax See Table 4 IA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI Shipping amp Handling 995 6 MN 6 5 MO 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 WI 5 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI TOTAL DUE FORM OF PAYMENT Check One _ Check Payable to Symantec Amount Enclosed Visa Mastercard AMEX Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 Intern
23. disk information that can be Sen as your used by Norton Disk Doctor Volume Recover and O ae eta i page 41 UnErase to restore your disk or recover your files Run LiveUpdate to keep your program files up to date See Update procedures LiveUpdate downloads and installs the latest program on page 82 updates to ensure that your product is current Explore the CD In addition to the Norton Utilities OS X installer and program software there are other items on the CD Documentation folder Located inside the Install for Mac OS X folder this Documentation folder contains the User s Guide in PDF format and installation files for Adobe Acrobat Reader The PDF version of the User s Guide contains additional material and details not found in the printed version Norton Utilities If you are running Mac OS 8 1 to 9 x you can still use for OS 8 1 to 9 x Norton Utilities Some computers will allow you to run either this version or the Mac OS X version Other computers allow you to only run one or the other The OS 8 1 to 9 x program is found by double clicking the Norton Utilities CD 9 partition of the CD See Start from the CD on page 13 SimpleText Lets you read the Norton Utilities Read Me file in Mac OS application 8 1 to 9 x folder 44 Norton Utilities for Macintosh basics For more information For more information Access Help Norton Utilities provides instructional material in three formats
24. in a scripting language such as VBScript or JavaScript that consists of a set of instructions that can run without user interaction General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers A protocol for secure online communication Messages sent using SSL are encrypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data The process of transferring programs and data from a computer to a handheld device Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing malicious code that is disguised as or hiding in something benign such as a game or utility 117 18 Glossary UDP User Datagram Protocol virus definition
25. placed adjacent to free space where they have room to grow with minimal fragmentation Open Speed Disk If you want to optimize your startup disk you must start from the CD or another disk To open Speed Disk 1 Inthe Norton Utilities main window click Speed Disk 2 Inthe dialog box that appears read the cautionary message 3 To prevent the dialog box from appearing again check Don t show this alert again O If you have booted from the CD it is not possible to prevent the dialog box from appearing 4 Click OK When you open Speed Disk the available disks appear in the window On the selected disk s map used areas appear in black and free areas in white Optimize a disk When you have identified the disk that you want to optimize you can proceed To optimize your startup disk you must be restarted from the CD To optimize a disk 1 Inthe Speed Disk window select a disk 2 To analyze the disk before performing the optimization click Check Disk Enhancing performance and security 73 Defragment files 3 Click Optimize Speed Disk starts optimizing the selected disk 4 Ifbad blocks are found run Norton Disk Doctor Media Check to correct them or mark them to prevent further use Marking bad blocks does not eliminate them from the disk To ensure future data integrity back up disks containing bad blocks and reformat them using the disk s formatting software When optimization is complete Speed Disk has d
26. the FileSaver information is more than one week old try using the Create and View Virtual Disk function If no suitable FileSaver files are found be sure that for the future Norton FileSaver is configured to protect your files and volumes Restore a disk using FileSaver information After starting Volume Recover and locating a FileSaver file using FileSaver Search complete the restoration of your disk Always select the most recent FileSaver file unless you know that your disk was damaged before the date and time that the file was saved Examining repairing and recovering disks 61 Get information about disks folders and files To restore a disk using FileSaver information 1 Select a FileSaver file 2 Click Restore Volume Recover informs you that the disk s directory information will be replaced by the FileSaver information 3 Click Proceed to recover the FileSaver information to the selected volume Prepare the recovered disk for use If recovery with the FileSaver file is successful you must restart your computer to complete the recovery To prepare the recovered disk for use 1 Restart your computer After you restart the restored FileSaver information takes the place of the current disk information 2 Asa precaution copy any critical files from your computer s restored disk to another disk See Examine 3 Run Norton Disk Doctor to examine and further repair the disk with sn ON PAGE SI the newly restor
27. the details for your customized search 6 Click Search Norton Utilities includes productivity enhancing features that improve performance test your computer s performance against standardized benchmarks and assist with security and confidentiality Improve a computer s performance Speed Disk is a powerful optimization utility that defragments files and free space and organizes files on the disk to provide faster performance It lets you customize file arrangement to match your computing activity Performing a complete optimization of your disk is the only way to provide defragmentation of the directory improving both the performance and security of your disk About optimization and file fragmentation The terms defragmentation and optimization are often used interchangeably but they are not the same Defragmentation is the process of arranging the way that files are organized on a disk so that the data that comprises each file is stored in adjacent blocks Optimization is the process of arranging the way that files are organized on a disk so that frequently used files and file types can be accessed easily 72 Enhancing performance and security Open Speed Disk How Speed Disk optimizes Speed Disk optimizes your disk by placing files on the disk according to file type For example system files are placed together where they can be accessed efficiently Desktop files documents and other frequently used files are
28. the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support Service and support solutions 109 Worldwide service and support Service and support offices North America
29. third party kernel extensions from loading The order in which you disable third party kernel extensions may also effect computer performance It might be necessary to remove some kernel extensions and some startup items and then restart Is it a hardware problem If you are having a hard disk problem that Norton Disk Doctor can t fix you might have a hardware problem Compared to software problems hardware failures are relatively uncommon In the unlikely event that it happens utility software can t fix it and you need to see a qualified technician Most internal or external hard disks display the following symptoms Internal and external The access or busy LED might suddenly stop working or drives flash repeatedly The sound that the hard disk makes when it spins up and recalibrates might have changed or gone away Sometimes drives experience a problem known as stiction This is when the read write assembly gets stuck to the point that the platter no longer spins If the drive is external sometimes a gentle thump can free it long enough for you to perform a backup This procedure is not recommended nor is it a long term solution When you turn off the drive and turn it on again the problem will probably return 94 Troubleshooting computer problems When disks do not show up in a list External drives The power LED or the hard disk indicator light doesn t light up This can happen when the hard drive s power s
30. updates To view an application s About box 1 Open your product 2 On the product menu click About lt product name gt The About box lists the version number and copyright dates 3 When you ve finished viewing the About box close it Schedule future updates The user who scheduled the event must be logged on for the scheduled event to occur If this condition is not true the event occurs the next time the correct user is logged on You can set up events to run at a scheduled time without your participation If your Macintosh is turned off during the time an event should take place the event occurs the next time that you start your Macintosh Before scheduling an update test it once manually See Update everything now on page 82 and Customize a LiveUpdate session on page 82 For instructions on scheduling future updates see Schedule LiveUpdate events on page 86 Use Norton Scheduler to ensure that key tasks are performed regularly to keep your computer and data protected About Norton Scheduler The tasks that are available in Norton Scheduler depend on what products are installed If your Macintosh is turned off during the time that an event should take place the event occurs the next time that you start your Macintosh Open Norton Scheduler See Update procedures on page 82 See How to start and exit Norton Utilities on page 37 You can open Norton Scheduler from y
31. volumes ensures that Norton Disk Doctor detects any problems before you install Read the Read Me file The Read Me file on the CD contains information that was unavailable at the time that the User s Guide was published To read the Read Me file 1 Insert the CD into the CD ROM drive If the CD window doesn t open automatically locate and double click Norton Utilities CD X 2 Double click Install for Mac OS X 3 Double click the Read Me file Examine your startup disk To ensure that your startup disk has no problems examine it before installing Norton Utilities Installing Norton Utilities for Macintosh 25 Installation To examine your hard disk 1 Start your computer using the CD 2 Inthe Emergency Launcher Repair Mode window click Norton Disk Doctor Norton Disk Doctor Norton 8 Sores TGR Bistooctor Select the items to check then click Examine Condition ja Macintosh HD Format Mac 05 Extended HFS Where ATA Bus 3 ID 0 Examine Get Info _ Reports See Whendisksdo 3 In the Norton Disk Doctor window select your startup disk ne ae If a disk doesn t appear in the Norton Disk Doctor window it might be damaged See If Norton Disk 4 Click Examine ait j If Norton Disk Doctor finds errors during the examination it prompts page 52 you to fix or skip the repairs When the examination is complete the results appear in the Summary window 5 Click Done 6 R
32. you can select a filter to limit the time that UnErase spends searching for the file You can also examine a file s contents to determine if it is worth recovering To sort the found files Inthe UnErase Search results window click any column title The highlighted column title indicates the current sort order Use a filter to hide unwanted file and folder types in the UnErase Search results list To filter the list of found files 1 Inthe UnErase Search window click Filter List This option is available when Hide Unrecoverable Files is unchecked Filter List Select filter criteria for the files in the Search Window Display only the files whose Check the filters Mi File Name that you want to Includes the following text in a File Name use O Excludes Type partial text to v File Type search for a Includes the following File Type s file name Include or exclude Check All Uncheck All filter criteria 2 Excludes 40 bata 0 Select file O 4D Structure lt paeas a types _ act 1 1 aps Create a File Type Add File Type T template v Content 0 includes items whose contents contain O Excludes Type text that is in the file for Caesa which to search M File Size Includes files with a size Less Than or Equal To xs 4 Specify the a J Excludes size of the bytes xs file for which to Apply the filter to a se
33. AMINE nanenane a a Run tests with Norton Disk Doctor ceceseesesseeseceseesteeesteeeenees Examine disks ss dacclhutetissaieaatiineiahi ais Sve Gite If Norton Disk Doctor finds a problem sssri If Norton Disk Doctor can t complete the examination 53 If Norton Disk Doctor can t repair a problem sses 53 Chapter 5 Chapter 6 Contents Recover damaged disks with Volume Recover sssi 54 What Volume Recover can t do ccccccccccsccscscscscsseecssscseseeecsceesees Identify the preferred recovery method Select the disk tO recover cccccccssssssscscccsssscscscscscsssscscscssssseseeees Use the Create and View Virtual Disk function oe 56 Perform a FileSaver Search ccccccccccesescsssesesseseseseseesesessseseeees 59 If recovery is not successful oe eeceeseeesseseeeeseseeeeeseseetenesneeesens 61 Get information about disks folders and files oo eee 61 View file folder and disk information 0 ecceeeeeeees 62 Recovering missing or erased files Recover filles with UnErase vec cceeceh tates nish a ii 63 UnErase search methods wieccccccccccsccscscssssssesescessesessesessseseeeees 63 Before Usine UnETaSE orriren ana eere ESEE 63 Open UnErase UssQuick S areh a a a r O 64 If the file isn t found by Quick Search oo eeeceecesceeseeeeeeeetees 65 Manage UnErase search results Sort or filter UnErase search results View a file s information or contents Recover a file or folder woe cccecesseesesesesesesesse
34. Customize a LiveUpdate session oe eeeeseeessseceeteeeeeseeesneeeenees After UPA vx veces nese ten a tenses nec EA ETAT View the LiveUpdate SUMMALY nocionin Empty the Trash after a LiveUpdate session s es 83 Check product version numbers and dates s es 83 schedule future Updates sicunsasaascnnaamandnnaaiwencarcies 84 Scheduling future events About Norton Scheduler ccccccccccssssessesesseeeseceeseeesesneseecsneneeeeesneneees Open Nortomscheduler aoran araa a AAEE Schedule LiveUpdate events oe eeeeseseseseeecesesneseeeeeeeeeseeeesneeeeeeenees Seta start Ome 3 ain d neha dalantiiach avd E R AR Schedule FileSaver snapshots Schedule disk defragmentation Manage scheduled event nontasrenioii a E a Edit sch ed l d 6vents avi ienciviee anges R ERa Delete scheduled events Disable scheduled events onien iien naeia n a Reset scheduled tasks c cceccccsessssesesessesesesseseseseeeseecsnsseeeseseaeees Troubleshooting computer problems If Norton Utilities cannot solve your problems sssri 91 Prepare your computer Check all cables coronare noraino E NE EENE Have you added anything new lately sssssessseesssssessssersssseesrseesseses 93 Is it a hardware problem 0 eeeseseeeeseceeseeseseeseseeseeseseeseseeseesesneneeeeees 93 When disks do not show up in a list seceseceeseeeeseeeeseeneeeeneeees 94 Zap the PRAM reset Parameter RAM ee ceeeeeeesesseeeeseeeeseeeesenes 96 Replace damaged System files oe eeescesseeeeseeee
35. D 13 troubleshooting 18 restoring disks 59 61 running Speed Disk 73 74 UnErase 64 Wipe Info 76 77 S scheduled events changing 89 defragmentation 88 deleting 89 LiveUpdate 86 resetting 90 SCSI devices wiping 77 searches types in UnErase 65 selecting UnErase search methods 69 Service and Support 107 service and support Web site 46 settings LiveUpdate 82 Norton Disk Doctor 49 50 Show Fragmented Files command Speed Disk 73 Speed Disk built in profiles 74 consolidating free space 74 fragmented files display 73 open from CD 72 optimization 72 running 73 scheduled defragmentation 88 startup disk optimization 73 74 Speed Disk profile 74 starting Norton Utilities 37 startup disks defragmenting files on 73 optimizing 73 74 selecting with Control Panel 32 Volume Recover and 54 Superdisk as startup disk 18 Symantec Web site 46 downloading product updates 81 Late Breaking News 34 registration 32 tips for searching 46 Syquest cartridge wiping 77 System files Mac OS damaged 96 T Technical Support 107 toolbars customizing 40 42 Trash and UnErase file recovery 67 empty after LiveUpdate session 83 Wipe Info 76 troubleshooting 91 97 checklist 12 external devices 93 hardware problems 97 problems after adding new devices 93 97 procedures 91 97 U UnErase Erased Files search 70 file type vs filter searches 65 Quick Search 64 UnErase continued Real Files search option 70 rejoining data
36. EFUNDED 1 License The software which accompanies this license collectively the Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license This license governs any releases revisions or enhancements to the Software that Symantec may furnish to you Except as may be modified by a Symantec license certificate license coupon or license key each a License Module which accompanies precedes or follows this license your rights and obligations with respect to the use of this Software are as follows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license you may make that number of copies of the Software licensed to you by Symantec as provided in your License Module Your License Module shall constitute proof of your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of your computer and retain the original for archival purposes C use the Software on a network provided that you have a licensed copy of the Software for each computer that can access the Software over that network and D after written notice to Symantec transfer the Software on
37. Macintosh and its peripherals are plugged into a grounded electrical outlet and that they are connected to each other If the computer is too close to a wall the cable connectors might be loose or the cables might be crimped and the connection not properly made If you are using a device that has a cable with the same type of connectors on each end it might make a difference which end is connected to your Macintosh Do not substitute cables for different types of devices even if they look exactly alike The wiring inside of the cable might be different If the computer doesn t start check the power strip or wall outlet with an item that is known to work When you are certain that power is available to all devices and that all connections are snug turn the computer on If your computer does not start you might have a hardware problem See Is it a hardware problem on page 93 Troubleshooting computer problems 93 Have you added anything new lately Have you added anything new lately The two top reasons for startup disk problems are adding a new external device and installing software that modifies your Mac OS System software If your problem occurred right after you added a hard disk or other peripheral device check for device conflicts O Sometimes removing certain kernel extensions can cause your Macintosh to freeze during startup If this occurs you may need to startup by holding the shift key down which prevents
38. S OCCUD essesseseeeeseeseeeeseeeeseeneseees 20 How Norton Utilities Works oe eeeeceeseeeeseeseeeeseeeeseeeeseeneeesneneeneess 20 Prevent loss and damage of files and documents 0 20 R pait and recover THES ss tcis tatesstenndenaednnansariacnannaee 21 Is my computer protected NOW oon eeseceesseeeeeeseeeetesseseeteeeeneteeees 21 Prepare Tor CMETSEN CIES secesia 22 Installing Norton Utilities for Macintosh SySteM reg ireMmENtS oe eeeeseesesecesseseeseseeeeseecessecuceesuesessesueeesneeeeetsnees 23 Beforeinstallation trenean eeen AR R 24 Read the Read Me file oo cceecccceeseseseesesessseesesnesceesesescaesnsneeeeesnsneeeeeees 24 Examine your Startup disk seescosnanesrsanennasninicoinoris 24 Trstallation ccccccccccccesesesessesesscsesesneseseseseseeceseseseeessesesneessesnsneeeecansneeeanens 25 Why you should restart your computer immediately 31 After installation cccecesccescssesssesssesessceesesnssssesecneseecsesneseeeseeseseeeseeanens 31 If you cannot eject the CD oo eeeeeseceeeeeeeneeeeseeeeseeneeseneeeeneeees 32 6 Contents Chapter 3 Chapter 4 Register Norton Utilities Read Late Breaking News If you connect to the Internet through America Online 34 If you need to uninstall Norton Utilities 0 eeeeeeeteeeeeteee 35 Norton Utilities for Macintosh basics How to start and exit Norton Utilities oo eceseesesesteteeeeetees 37 Open Nortom Launcher osoren n a a 37
39. Scheduler 2 Inthe Scheduled Events list select the scheduled event that you want to delete Click Delete 4 Inthe verification box that appears click Delete to verify that you want to delete the event Disable scheduled events You can disable scheduled events without deleting them in case you want to enable them later To disable a scheduled event 1 Inthe Scheduled Events list under On uncheck the event that you want to disable 2 Toenable the event check it again 90 Scheduling future events Manage scheduled events Reset scheduled tasks You can reset all scheduled tasks to their original installed settings Norton AntiVirus Monthly LiveUpdate task to check for new virus definitions Set to run on the first of each month Norton Utilities Daily FileSaver snapshot to update your disk directory information Set to run at noon Daily Speed Disk defragmentation Set to run at midnight To reset scheduled tasks 1 On the Norton Scheduler menu click Reset Scheduled Tasks 2 Inthe verification window click Reset Use these troubleshooting suggestions to help solve your problem after you have tried the tools in Norton Utilities If Norton Utilities cannot solve your problems If Norton Disk Doctor Volume Recover and UnErase cannot solve your problems try the following suggestions Check all cables for loose connections Reset the PRAM by restarting and pressi
40. Set a Frequency list specify when the update should occur Your options are Monthly Weekly Daily Annually Runs the event monthly on the indicated date and time You can select a date from the first of the month to the twenty eighth Updates once a week on the specified day and at the specified time Runs the event daily at the indicated time Runs the event each year on the indicated day and time You can schedule the event up to one year in advance Scheduling future events 87 Schedule FileSaver snapshots 7 Ifyou choose a frequency other than Daily specify the date or day of the week that the update should occur See Set a start 8 Seta start time for the event time on page 87 Click Save Set a start time You can set the exact time at which you want a scheduled event to start To set a start time 1 Inthe task window in the Set the time box do one of the following Type the exact time that you want in the hour and minute boxes Select the hour or minute box then click the Up Arrow or Down Arrow to change the time that is displayed 2 If your computer is set to display a 12 hour clock an AM PM indicator appears next to the time Click the indicator to toggle the setting 3 When you are finished click Save Schedule FileSaver snapshots See FileSaver To add scheduled FileSaver snapshots snapshots schedule on 1 Open Norton Scheduler page 42 2 Inthe Norton Schedule
41. Symantec Corporation http www symantec com 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia http www symantec com region reg_ap Level 2 1 Julius Avenue 61 2 8879 1000 North Ryde NSW 2113 Fax 61 2 8879 1001 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center http www symantec com region reg_eu Postbus 1029 353 1 811 8032 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Portuguese Market Place Tower http www service symantec com br Av Dr Chucri Zaidan 920 Spanish 12 andar http www service symantec com mx Sao Paulo SP Brazil 55 11 5189 6300 CEP 04583 904 Mexico 52 55 5322 3681 Mexico DF Brasil SA 01 800 711 8443 Interior Argentina 54 11 5382 3802 Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice April 2 2003 110 Service and support solutions Worldwide service and support Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform on a system resource For example a user can have the ability to access a certain directory and open modify or delete its contents The synchronization
42. Text Search to search for specific text within a file 70 Recovering missing or erased files Perform customized searches To perform a customized search 1 Do one of the following n the Search Results window click Customized Search On the Tools menu click Customized Search 69e Customized Search Search on E erased files a PS URE reat fies Checkone or both DA_G4_0S9 Use one or more of the Search Types to find your files Criteria KA Catalog Tree Search In known Catalog Tree space Check wv File Type Search 0 file types selected custom ized M tex Search Search for my docu contained this textwhere is it search criteria ccna aisha Specify options for The Text Search finds items that contain the text you enter selected search Find the following text within the search file s criteria my document contained this text where is it case sensitive Start Over 2 Select the disk on which to search 3 Check the types of files to include Your options are Erased files UnErase searches for files in the unused and erased files area of your disk If your disk is healthy this is the best choice Real files UnErase searches currently used areas of your hard disk If your disk directory information has been damaged check both real files and erased files for best results 4 Under Criteria check the search options for this search 5 On the search tabs specify
43. U AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON 4 THE 1 DO NOT AGREE NO BUTTON OR OTHERWISE M 8 Inthe Software License Agreement window click Continue To continue installing the software you must agree to the terms of the software license agreement Click Agree to continue or click Disagree to cancel the installation Disagree Agree Installing Norton Utilities for Macintosh 29 Installation 9 Inthe agreement dialog box that appears click Agree If you disagree you cannot continue with the installation Install Norton Utilities 8 0 Select a Destination Select a destination disk to install the Norton Utilities 8 0 software Macintosh HD Zip 55 9GB SO SGB Free 95 9MB 16 3MB Free Installing this software requires 37 2MB of disk space You have selected to install this software on the disk Macintosh HD 10 Select the disk on which you want to install
44. UDP use ports to indicate the type of server program that should handle a connection Each port is identified by a number A number used to identify a particular Internet service Internet packets include the port number to help recipient computers decide which program should handle the data A protocol for communication between two computers using a dial up connection PPP provides error checking features A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks from outside threats A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks router script service SSL Secure Sockets Layer subnet subnet mask synchronize sync TCP IP Transmission Control Protocol Internet Protocol threat Trojan horse Glossary A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers A program written
45. Volume Recover feature restores your disk in one of two ways Using the Create and View Virtual Disk function See Use the Create and Volume Recover will create a Virtual Disk an advance View Virtual Disk function look of the rebuilt disk that you can compare with the on DAEE BE original damaged disk From this Virtual Disk you can copy files and documents to another volume for backup purposes or you can choose to rebuild the original disk to the state of the Virtual Disk Using the FileSaver Search existing FileSaver files See How Norton FileSaver can be used to recreate a damaged disk to the state protects your disks and that it was in when Norton FileSaver recorded the Hise On page ii information FileSaver files contain critical information that identifies the structure of a disk By restoring this information you might be able to return the disk to a condition that Norton Disk Doctor can repair What Volume Recover can t do Volume Recover cannot recover a hard disk that has been low level formatted as this type of initialization completely erases all information on the disk See What tool Volume Recover does not recover data to your Startup Disk On a locked Maad mel aed disk you can create a Virtual Disk but you cannot save the Virtual Disk or page 12 change the original disk s directory Identify the preferred recovery method Both the Create and View Virtual Disk and FileSaver Search features pr
46. a permanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this license You may not A copy the printed documentation which accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed D use a later version of the Software than is provided herewith unless you have purchased upgrade insurance or have otherwise separately acquired the right to use such later version E use if you received the software distributed on media containing multiple Symantec products any Symantec software on the media for which you have not received a permission in a License Module or F use the Software in any manner not authorized by his license 2 Content Updates Certain Symantec software products utilize content hat is updated from time to time antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated firewall rules vulnerability assessment products utilize updated vulnerability data et
47. a problem that Norton Disk Doctor is unable to resolve Your disk has been reinitialized or accidentally erased or you changed your partition structure using driver software Norton Disk Doctor might recommend using Volume Recover if it is unable to solve a problem Volume Recover should be used if you have accidentally erased so many files that Norton FileSaver does not track them all individually or if you accidentally deleted a folder that contained many files When to use UnErase See Recover files with UnErase on page 63 If your disk is not damaged use UnErase to recover files unintentionally thrown away Chances of recovery are better if you use UnErase as soon as possible after an accidental deletion You can also use UnErase to try to salvage files from a damaged disk that cannot be repaired by Norton Disk Doctor or Volume Recover Chances of recovery are also better if you keep Norton FileSaver files current and if your disk fragmentation level is low Examining repairing and recovering disks 49 Start Norton Disk Doctor Start Norton Disk Doctor If you are using Norton Disk Doctor to repair a startup disk restart from the CD before you run Norton Disk Doctor See Get information about disks folders and files on page 61 O Make sure you quit all other applications that are running before using Norton Disk Doctor to examine a disk See Whendisksdo To open Norton Disk Doctor not show up ina a li
48. airing and recovering disks 53 Start Norton Disk Doctor To respond to alerts Select one of the following Fix Repair the problem in the selected file and continue with the rest of the tests Fix All Repair the problem in all of the listed files Continue Skip the repair and continue examining the disk Stop Stop the disk examination You might need to restart your computer before the repairs take effect If a disk was not originally mounted on the Desktop Norton Disk Doctor will attempt to remount the disk when the examination is finished If Norton Disk Doctor can t complete the examination If an unexpected problem occurs and Norton Disk Doctor is unable to complete the examination try running the examination again If that fails try to solve the problem using Volume Recover When to use Volume Recover on page 48 If Norton Disk Doctor can t repair a problem See Recover files with UnErase on page 63 Occasionally a disk or file is so severely damaged that no software program can fix it If a disk is badly damaged Norton Disk Doctor displays a dialog box that tells you to back up and reformat the disk Ifa file is badly damaged try to recover its contents with UnErase For more information see the online Help or the User s Guide PDF on the CD 54 Examining repairing and recovering disks Recover damaged disks with Volume Recover Recover damaged disks with Volume Recover The
49. alled components Lets you schedule specific updates Indicates the last update activity You can have LiveUpdate look for all updates at once or select individual items to update You can also schedule a future LiveUpdate session LiveUpdate Customize this Update Session Connect to Symantec check for new updates and select only the updates you want me Update Everything Now Connect to Symantec automatically download and install all available updates p Norton Scheduler Ro Set a regular time for your computer to connect to Symantec and update your software Date Last Checked Wednesday February 5 2003 Date of Last Update Wednesday February 5 2003 Some Gop Update everything now Updating all available files is the fastest method to ensure the latest protection for all your Symantec products To update everything now 1 On the Norton Launcher menu bar click LiveUpdate 2 Click Update Everything Now A status dialog box keeps you informed of the file transfer process Customize a LiveUpdate session If you want to update only one or two items you can select them and omit items that you don t want to update Keeping Norton Utilities up to date 83 After updating To customize a LiveUpdate session 1 Inthe LiveUpdate window click Customize this Update Session LiveUpdate presents a list of available updates By default all are checked for inclusion in this update session
50. and resource forks 68 search results 65 searching for files data 67 69 starting 64 Volume Recover and 60 when to use 48 uninstalling 35 updating all files 82 from Symantec Web site 81 USB devices wiping 77 User s Guide described 44 PDF 14 45 V version numbers viewing for products 83 viewing with LiveUpdate 83 viewing disk information Norton Disk Doctor 62 folder information Norton Disk Doctor 62 latest program update 83 versions and dates 83 Virtual Disk 56 volume header block Norton Disk Doctor messages 100 Volume Recover emergency recovery methods 54 examine disk after recovery 61 examining disk after recovery 59 rebuilt disk 58 restoring disks 60 running from Norton Disk Doctor 52 when to use 48 volumes opening with Disk Navigator 15 wW Web site Symantec 46 81 Wipe Entire Device command 75 Wipe Info 75 Trash 76 Wipe Info 75 continued when to use 75 wiping entire disks 76 files folders 76 unused disk space 76 Z zapping PRAM 96 Zip drive as startup disk 18 wiping 77 Index 123 124 Index Norton Utilities for Macintosh CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be
51. arch the UnErase Search Cancel 3 m results window 2 Inthe Filter List dialog box check the filters that you want to use 3 Click Apply Filter Recovering missing or erased files 67 Open UnErase When you no longer need a filter remove it from the UnErase search To remove a filter In the UnErase Search window click Remove Filter To change an active filter 1 Inthe UnErase Search window click Filter List 2 Make changes to the filter criteria 3 Click Apply Filter View a file s information or contents In the UnErase Search results window you can view more information about a file or its contents Recover a file or folder When you have identified a file to recover select a destination for the recovered file Although you can recover an erased file to the same disk it is safer to specify a Zip disk or other removable media a network disk or another hard disk if you have one When you recover to the same disk you jeopardize your chances of recovering other erased files To recover a file or folder 1 Inthe UnErase Search results list select one or more items 2 Click Recover 3 Select a disk on which to save the recovered files If the destination disk doesn t have enough space UnErase splits the file 4 Click Recover UnErase recovers the files and displays a status message When UnErase recovers a file using a Quick Search or Catalog Search it creates a folder with the same hierarchy an
52. assistance Explore the Emergency Launcher To navigate through DiskViewer lt After clicking DiskViewer in the Launcher s Emergency Mode window do one of the following a Double click folders and disks a Click the triangles next to folder and disk names To get information about a file or folder in DiskViewer 1 Select the file or folder for which you want information 2 Onthe Tasks menu click Get Info To adjust the DiskViewer column widths Drag the divider between any two column headings The entire DiskViewer window can also be resized vertically or horizontally To open a file or folder lt Do one of the following Double click a file name Select a file or folder then on the File menu click Open Selection Opening a file in DiskViewer displays the first 31K of that file in text format The file may not be formatted correctly and you may see unrecognizable characters However it will help you identify the content of the file You can have several DiskViewer windows open simultaneously This makes it easy to focus on the content of different folders without having to scroll between them To open multiple DiskViewer windows Command double click a folder in a Disk Viewer window to open a new window with that folder opened Each new DiskViewer window will have a unique number Copying and pasting items to other locations within DiskViewer DiskViewer allows you to copy and paste file
53. ational Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton Utilities are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2003 Symantec Corporation All rights reserved Printed in the U S A 9
54. c collectively these are referred to as Content Updates You may obtain Content Updates for any period for which you have purchased a subscription for Content Updates for the Software including any subscription included with your original purchase of the Software purchased upgrade insurance for the Software entered into a maintenance agreement that includes Content Updates or otherwise separately acquired the right to obtain Content Updates This license does not otherwise permit you to obtain and use Content Updates 3 Sixty Day Money Back Guarantee If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty 60 day period following the delivery to you of the Software 4 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software will meet your requirements or that operation of the Software will be unin
55. cher when running from the CD If you are running any other programs when you quit Norton Launcher those programs will be forced to quit 18 Emergency assistance Why use an earlier version of Norton Utilities If you can t start from the CD See Explore the Symantec support Web site on page 46 The System software included on the CD might not be sufficient to start newer Macintosh models issued after the release of this version of Norton Utilities To find out if a newer CD or software is available contact Symantec s Customer Service Why use an earlier version of Norton Utilities Normally you would boot directly into the OS X version of Norton Utilities to solve your emergency problems Like Mac OS 8 1 to 9 x the newer OS X environment provides you with the tools to diagnose repair and maintain your computer directly from the CD in an emergency situation OS X provides additional functionality in the Volume Recover feature letting you create a Virtual Disk to review before rebuilding your directories Some Macintosh models will also allow you to boot into the OS 9 bootable partition of the CD From there you can run the OS 9 compatible version of Norton Utilities There are some advantages to being able to boot into the older operating system including Access to a Finder Access to Network Volumes while booted from the CD For specific Mac OS 8 1 to 9 x documentation refer to the PDF on the Norton Utili
56. d name as the last folder in which the file resided This folder is placed within a folder called Recovered Files If you have previously dragged a file to the Trash and then emptied the Trash UnErase attempts to determine the folder from which the file was originally taken However if necessary UnErase creates a Trashes folder inside of the Recovered Files folder Do not confuse this folder with the original Trash 68 Recovering missing or erased files Restore recovered files Restore recovered files amp Some files need additional treatment before they are fully restored You might need to join a file s data and resource forks on some file types or rejoin segments of a large file that was split into segments during recovery Recovered files will have your permissions rather than the file s original permissions These permissions allow you to examine the file You may want to change the permissions after recovery Join data and resource forks When you recover an erased file that has a resource fork and a data fork you might have to rejoin the two parts to restore the file to its original condition In a File Type search UnErase lists each fork as a separate file To restore the order in which files were found Inthe search results list press Option and click any column heading This removes any sorting from the list Once you have located matching data and resource forks you can join them To join previously r
57. e the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physical space on the disk A protocol that requires a connection before information packets are transmitted A protocol that sends a transmission to a destination address on a network without establishing a connection A file that some Web servers put on your disk when you view pages from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protocol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network The naming system used on the Internet DNS translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 DNS server Domain Name System server domain DOS window download driver encryption Ethernet executable file extension FAT file allocation table file type Glossary A computer that maps domain names to IP addresses When you visit www symantec com your computer contacts a DNS serv
58. e28e UnErase Erased files search Select the disk to search for erased files a Macintosh HD If Norton FileSaver has been active on this disk UnErase will use FileSaver s information to enhance its search My Qo unerase To open UnErase In the Norton Utilities main window click UnErase Use Quick Search See Sort or filter UnErase search results on page 65 After you have started UnErase select the disk on which the missing file was located and perform a Quick Search To perform a Quick Search 1 Inthe UnErase window select the disk that contains the erased file 2 Click Quick Search UnErase searches the selected disk for erased files and displays the results in the UnErase Search window Recovering missing or erased files Open UnErase If the file isn t found by Quick Search If a missing file doesn t appear after a Quick Search it might be ona different disk or need a more customized search Use the following options to continue searching If the file might be on another disk select that disk and perform another Quick Search If you know that the missing file was on the disk that you searched try a Customized Search See Perform Catalog File Type and Text searches on page 69 Manage UnErase search results After performing a Quick Search UnErase displays the results in the UnErase Search results window along with an estimate of the file s recoverability
59. eSaver 3 Inthe Norton FileSaver window do any of the following Check box to update disk and directory information for each disk Check box to track deleted files and folder for each disk Check box to defragment each disk according to settings in the Norton Scheduler See Defragment files on page 73 Turn FileSaver on or off Remember that FileSaver will not be updating snapshots of your disks or tracking deleted files until you turn it back on FileSaver snapshots schedule See Schedule FileSaver is preset to update disk information daily at noon To change or FileSaver A snapshots on add to this schedule use the Norton Scheduler page 87 Norton Utilities for Macintosh basics 43 Maintenance checklist Maintenance checklist With the exception of Norton FileSaver most Norton Utilities tools do not run automatically To maintain your computer s good condition perform the following tasks regularly Run Norton Disk Doctor for a comprehensive check of See When to use Norton file level problems before every back up and before Disk Doctor on page 47 running Speed Disk Run Speed Disk any time that you notice your disk See How Speed Disk slowing down This change in performance can be due to 9Ptimizes on page 72 excessive fragmentation of files or poor placement of files on the disk Keep Norton FileSaver enabled to keep track of your See How Norton E files It also saves critical
60. ecovered resource and data forks 1 Open UnErase 2 Onthe Tools menu click Join Forks 3 Inthe Join Forks dialog box click the first Select File button 4 Locate the Recovered Files folder then select the data fork 5 Click Open The file name appears next to the first Select File button Click the second Select File button a Locate the Recovered Files folder then select the resource fork 8 Click Open The file name appears next to the second Select File button 9 Click the third Select File button Recovering missing or erased files 69 Perform customized searches 10 Select a location then type a name for the joined file 11 Click Save 12 Click Join UnErase displays the status of the joined file You should now be able to open the file using the program that created it If you are unable to join forks If you are not successful in joining resource and data forks save the data from the data fork by copying it to another file Perform customized searches A customized search might find erased files that are not found through a Quick Search Available options in customized searches include Catalog File Type and Text searches If the first customized search method is unsuccessful try another or combine them Perform Catalog File Type and Text searches If using the Catalog Search function is unsuccessful but you know which program was used to create a lost file try a File Type Search or use a
61. ed directory and partition information If recovery is not successful See Recover files If Volume Recover is unable to restore your disk try the UnErase feature to with UnErase on a page 63 recover files Get information about disks folders and files The Get Info feature lets you view information about disks folders and files If a disk or file doesn t have an icon or name use Get Info to identify it In a Get Info window you can change the Finder flag File type and Creator codes and the name of a selected item 62 Examining repairing and recovering disks Get information about disks folders and files View file folder and disk information The Get Info feature lets you view and change Finder flags File type and creator information for disks applications files and folders Changes that are made in the Get Info windows are permanent and will remain until you or the System changes them Editing Finder flags Creator and Type characteristics requires technical expertise Do not change them unless it is absolutely necessary To view information for a disk file or folder 1 2 Open Norton Disk Doctor Volume Recover or Norton Disk Editor X Do one of the following On the File menu click Get Info For and select the disk for which you want information Click Get Info Change the desired options if needed Click the close box If you have accidentally deleted files if files a
62. efragmented files and arranged file types for optimal use If you want to optimize a startup disk See Start fromthe To optimize your startup disk restart your computer from another disk or cm ott page 13 from the CD Defragment files The optimization process can t work with files that are open or in use locked disks or unmountable partitions Your startup disk always has open files so you must start from the CD or another designated disk to optimize your startup disk You can still defragment files on disks that have files in use To view and defragment selected files 1 Inthe Speed Disk window select a disk 2 On the Explore menu click Show Fragmented Files The Fragmented Files dialog box lists all of the fragmented files their sizes and the number of fragments Some files can t be defragmented The reasons for their unavailability are listed in the Note column 3 To sort the list click any of the column headings To reverse the order of the sort click the triangular icon to the right of the Note column heading 4 Inthe Fragmented File dialog box do one of the following Select one or more files to defragment To select all files press Command A 5 Click Defragment Selected Files 74 Enhancing performance and security Customize optimization Schedule defragmentation of files See Schedule disk defragmentation on page 88 See Using the FileSaver window on page 42 Use the Nor
63. el To wipe unused disk space 1 Inthe Wipe Info main window click Wipe Unused Space Select the device whose unused space you want to delete In the Selection dialog box click Wipe Unused Space FWN When prompted click Wipe 78 Enhancing performance and security Wipe items on your disks Keeping Norton Utilities up to date When you first install your Symantec product and run LiveUpdate you have the most current versions of the product and any protection related files such as the inappropriate Web site list for Norton Internet Security or the virus definitions list for Norton AntiVirus At any time new threats can be introduced Also some operating system updates may necessitate changes to a program When these events occur Symantec provides new files to address these issues You can get these new files by using LiveUpdate Using your existing Internet connection LiveUpdate connects to the Symantec LiveUpdate server checks for available updates then downloads and installs them About program updates Program updates are minor improvements to your installed product usually available for download from a Web site These differ from product upgrades which are newer versions of entire products Program updates that replace sections of existing software are called patches Patches are usually created to ensure the compatibility of a program with new versions of operating systems or hardware adjust a performance issue
64. enticate window type your Administrator password then click OK Install Norton Utilities 8 0 Welcome to the Norton Utilities 8 0 Installer Welcome to Norton Utilities for Macintosh 8 0 9 symantec http www symantec com mac ee ee In the Welcome to the Norton Utilities 8 0 Installer window click Continue Install Norton Utilities 8 0 Important Information Norton Utilities for Macintosh Version 8 0 c 2003 Symantec Corporation All Rights Reserved All product names are trademarks of their respective holders THANK YOU FOR USING NORTON UTILITIES TABLE OF CONTENTS WHATS NEW AND CHANGED IN NORTON UTILITIES 8 0 FOR MACINTOSH EMERGENCY ASSISTANCE RUNNING NORTON DISK DOCTOR FROM THE CD PRIOR TO INSTALLATION SPEED DISK AND MAC OS X HOW TO START FROM THE CD COMPUTERS NOT SUPPORTED BY MAC OS 9 2 2 TROUBLESHOOTING NORTON UTILITIES INVISIBLE FILES TECHNICAL SUPPORT WHAT S NEW AND CHANGED IN NORTON UTILITIES 8 0 FOR 28 Installing Norton Utilities for Macintosh Installation 7 Review the Read Me text then click Continue Install Norton Utilities 8 0 Software License Agreement English E SYMANTEC SOFTWARE LICENSE AGREEMENT IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YO
65. er that translates the domain name into an IP address 206 204 212 71 The common Internet address for a single company or organization such as symantec com See also host name A method of accessing the MS DOS operating system to execute DOS programs through the Windows graphical environment To transfer a copy of a file or program from the Internet a server or computer system to another server or computer Software instructions for interpreting commands for transfer to and from peripheral devices and a computer Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or tampering with the data A common method of networking computers in a LAN local area network Ethernet cables which look like oversized phone cables carry data at 10M bps or 100M bps A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe or com The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily by DOS and Windows 9x Me that organizes the exact location of the files on the hard drive A code that associates the file with a program or activity often appearing as the file name extension such as txt or jpeg 113
66. estart your Macintosh before installing Norton Utilities Installation Install the program from the CD O Norton Utilities for Mac OS X protects both Mac OS X and Mac Classic The installation procedure requires that you enter an Administrator password If you do not know if your login is an Admin login you can check it in System Preferences 26 Installing Norton Utilities for Macintosh Installation To check your login type 1 2 On the Apple menu click System Preferences Do one of the following n Mac OS X 2 0 and later click Accounts n Mac OS X 10 1 5 click Users Your login name and type are listed To install Norton Utilities Restart your Macintosh before installing Norton Utilities Insert the CD into the CD ROM drive If the CD window doesn t open automatically locate and double click Norton Utilities CD X Double click Install for Mac OS X Skok a Install for Mac OS X A a Tm w m i Y A gt Back Forward View i Computer Home Favorites Applications 4 items 97 5 MB available Double click the Norton Utilities Installer mpkg icon If you are installing Norton Utilities on Mac OS X 10 1 5 the Authenticate window does not automatically appear Click the lock in the lower left corner of the Authorization window to open the Authenticate window and continue with the rest of the procedure Installing Norton Utilities for Macintosh 27 Installation In the Auth
67. g language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages but some use it to open pop up ads and reset visitors homepages A simple software program that can be started by a specific keystroke or a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT allows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 15 116 Glossary NTFS NTFS file system packet partition POP3 Post Office Protocol version 3 port port number PPP Point to Point Protocol protocol proxy registry removable media A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and
68. gmentation 71 continued defined 71 file 73 G Get Info 61 glossary terms 45 H hard disks reformatting 97 troubleshooting 93 Help 44 accessing 44 tips for using 45 IDE device wiping 77 installing CD contents 14 Norton Utilities 29 31 Internet Symantec Web site using to register Symantec products 32 Internet links late breaking news 34 K keeping files current 79 Knowledge Base 46 L Late Breaking News reading 34 LiveUpdate checking file dates 83 customizing 82 emptying Trash 83 keeping current with 79 scheduled events 86 updating files 82 using with America Online 80 viewing summary 83 locked disks Volume Recover and 54 M Mac OS System restarting from CD 13 Mac OS X hardlink errors 105 Macintosh CD for newer models 18 restarting from CD 13 MDB Master Directory Block Norton Disk Doctor messages 100 messages B Tree header 101 Norton FileSaver file fragmentation 42 repair alert 52 news late breaking 34 Norton Disk Doctor 47 and Norton FileSaver 47 examining disks before installing 25 messages B tree node 101 Catalog tree 101 Directory Thread 103 Drive Descriptor 99 Extents B Tree 103 file errors 103 Mac OS X hardlink 105 Master Directory Block MDB 100 Partition Map 99 Volume Header Block VHB 100 opening 51 responding to problems 50 setting preferences 49 tests 50 Volume Recover and 47 when to use 47 Norton Disk Doctor default settings 49 Norton Disk Editor 97 Norton FileSave
69. h HD Active System Disk Create and View Virtual Disk Volume Recover searches for catalog informaton and provides an advance look of your restored data on a Virtual Disk You can also browse and backup files before rebuilding your disk FileSaver Search Volume Recover searches your drive for information stored by FileSaver to recover your disk If you did not have FileSaver turned on don t use this feature 2 Inthe Volume Recover main window select the volume or disk whose information you want to recover 56 Examining repairing and recovering disks Recover damaged disks with Volume Recover If you don t see the disk that you re looking for Your disk s name may appear different or be unrecognizable due to damage to the disk s structures You may be able to recognize it from information such as the size or location of the disk provided in the Get Info dialog box Use the Create and View Virtual Disk function If missing files are not listed in a disk s directory because damage to the directory prevents the corresponding directory entries from being found you can use the Create and View Virtual Disk function You can use the Create and View Virtual Disk function to rebuild damaged or missing directory data even if there is no FileSaver data for the disk Get Info also lets you change the names of files and folders Volume Recover scavenges the damaged disk for directory information and rebuilds
70. hat does not display in the list is external Try removing and installing the drive into another computer Check with your FireWire drive s vendor to see if your drive can be repaired with the data intact You may be able to remove the FireWire drive from its case and use it as a regular ATA drive this may save you costly data recovery charges Before considering this check to see if the drive is still under warranty as in most cases opening the case will void the warranty Try using other available tools such as Apple s Disk Utility If all of these options prove unsuccessful it s quite possible that your drive is physically mechanically or electronically damaged If you do not have a current backup copy contact a data recovery service for consultation on what may be done to recover your data 96 Troubleshooting computer problems Zap the PRAM reset Parameter RAM Zap the PRAM reset Parameter RAM The PRAM Parameter RAM is an area of RAM that is used to store information about your Macintosh Your Macintosh computer needs part of the information that is stored in the PRAM in order to locate the current startup device Because this information is needed each time that you use your Macintosh it is stored even when your Macintosh is turned off a battery supplies power to this memory when you shut down your Macintosh If the information in the PRAM becomes corrupted you can clear the information and rep
71. id or incorrect These problems can prevent volumes from being available 100 Norton Disk Doctor messages About Norton Disk Doctor messages Master Directory Block and Volume Header Block messages The Master Directory Block MDB located at sector 2 on an HFS formatted volume or the Volume Header Block VHB on an HFS Plus disk contains essential bookkeeping information about a volume This includes the number of files and folders on the disk the amount of free disk space the allocation block size and the sizes and locations of such structures as the Volume Bitmap or Allocation File the Catalog B Tree and the Extents B Tree While the MDB or VHB is a vital structure it is modified frequently and damage is not uncommon In most cases Norton Disk Doctor can easily repair problems in these areas The most common MDB or VHB errors are identified by these messages Message Description The Free block count is incorrect This is commonly associated with errors in the Volume Bitmap or Allocation File since these structures keep track of free blocks on a volume The contents of the allocation ile bitmap do not agree with the locations of all files as shown in the Catalog These problems should be repaired whenever they occur as they can lead to file damage through cross linked files p The signature is incorrect The attributes are incorrect The creation date or modification date is invalid The
72. ileSaver information 1 Inthe Volume Recover main window select the disk to recover 2 Click FileSaver Search Volume Recover searches your drive for information stored by FileSaver to recover your disk ee Volume Recover a a FileSaver rescue information saved on OS X 60 minutes ago Mon Mar 31 2003 8 47 AM OSX 3 days ago Fri Mar 28 2003 2 22 PM OSX Search More Cancel olume Recover 60 Examining repairing and recovering disks Recover damaged disks with Volume Recover If an expected FileSaver file isn t found See Use the Create and View Virtual Disk function on page 56 See How Norton FileSaver protects your disks and files on page 41 If the located FileSaver information is not for the volume that you want to recover or if you think there is more recent FileSaver information for the volume Volume Recover can search for more FileSaver files To search for more files 1 Inthe Volume Recover search results window click Search More If FileSaver information is still not found Volume Recover scans the partition e8 Volume Recover a ad FileSaver rescue information saved on OS X Lhourago Mon Mar 31 2003 8 47AM OSX 3daysago Fri Mar 28 2003 2 22 PM OSX 2weeks ago Thu Mar 20 2003 12 18 PM Search More Cancel lume Recover 2 To scan the entire physical device click Search More again If Volume Recover still can t find FileSaver information or
73. intosh installs a Late Breaking News link Use this link to get the latest information for your installed software To read Late Breaking News 1 Connect to the Internet If you use America Online AOL to connect to the Internet see If you connect to the Internet through America Online on page 34 In the Norton Utilities for Macintosh folder double click Late Breaking News Late Breaking News Your default Internet browser displays the Symantec Late Breaking News Web page for your product If you connect to the Internet through America Online If you use America Online AOL as your Internet service provider ISP you must connect to AOL before you go to the Symantec software registration page or view the Late Breaking News To connect to the Symantec Web site through AOL 1 2 3 Log on to AOL On the AOL Welcome page click the AOL Internet browser Move the AOL browser and any other open AOL windows out of the way In the Norton Utilities window do one of the following Double click Register Your Software Continue with the registration procedure See Register Norton Utilities on page 32 Double click Late Breaking News Continue with the procedure for reading the news See Read Late Breaking News on page 34 Disconnect from AOL Installing Norton Utilities for Macintosh 35 If you need to uninstall Norton Utilities If you need to uninstall Norton Utilities If you need to remove
74. isk on page 24 If major problems are found on your startup disk restart your computer from the CD and run Norton Disk Doctor to repair the problems To examine a disk 1 Inthe Norton Disk Doctor main window select one or more disks If the disk is a floppy disk or other type of removable media insert it now 2 Click Examine Norton Disk Doctor Norton DiskDoctor r Tests for Macintosh HD Checking Partitions Complete e Checking Directories Catalog Structure Cys Checking Files Waiting aN E Examining Macintosh HD Skip Disk Sa Disks remaining to be examined 0 This window shows the progress of Norton Disk Doctor as it runs its series of tests on each disk 3 Youcan select any of the following during an examination Your options are Skip Skip a test Skip Disk Skip the remaining tests for this disk If another disk is selected Norton Disk Doctor proceeds to examine it Stop Stop examining all disks If your disk is damaged severely and you choose not to fix problems Norton Disk Doctor might be unable to finish diagnosing the disk Norton Disk Doctor informs you when it cannot continue 51 52 Examining repairing and recovering disks Start Norton Disk Doctor When Norton Disk Doctor is finished it displays the results for each disk tested in a report window An error found might be caused by the disk directory changing during the e
75. k up Make sure that you always have the CD or other external device from which you can start your computer See Start from the CD on page 13 System requirements If you have an emergency do not install Norton Utilities yet See Emergency assistance on page 11 Before installing Norton Utilities take a moment to review the system requirements listed in this chapter Versions of Norton Utilities for both Mac OS X and Mac OS 8 1 to 9 x are included on the CD For instructions on installing and using Norton Utilities for Mac OS 8 1 to 9 x double click the Norton Utilities CD 9 partition of the CD The following is required to run Norton Utilities for Macintosh Macintosh OS X 10 1 5 or later Macintosh PowerPC processor G3 or later Beige G3 and original PowerBook G3 not supported 128 MB of RAM 50 MB of available disk space for installation 10 of total disk space available for optimization Internet connection to download program updates CD ROM or DVD ROM drive Norton Utilities does not support Mac OS X versions 10 0 to 10 1 4 so you must upgrade to version 10 1 5 or later of Mac OS X 24 Installing Norton Utilities for Macintosh Before installation Before installation Before you install Norton Utilities Read the Read Me file for Mac OS X Start from the CD and examine your startup disk and other mounted disks for damage See Start from the CD on page 13 Examining all mounted
76. lace it with new information If your computer consistently does not retain the current date and time when you turn the computer off your PRAM battery might need to be replaced Some System settings such as disk cache mouse speed menu blinking time zone and others must be reconfigured after you reset the PRAM To reset the PRAM 1 Restart your computer while pressing Command Option P and R As the computer begins to restart you will hear the startup chime repeat Continue pressing the keys until the chime has sounded three or more times 2 Release the keys and the startup should complete Replace damaged System files When you replace System files you first need to perform a clean System install To replace System files Using your Mac OS System CD perform a clean System install Consult your Macintosh User s Guide and follow the procedures for performing a clean System install Troubleshooting computer problems Recover files before sending a disk to a technician Recover files before sending a disk to a technician See Recovering missing or erased files on page 63 If you are still unable to start your Macintosh using your startup disk you might have a hardware problem that only a qualified service technician can fix It might still be possible to recover files from the volume even though you can t start from it Before you send the disk to a technician try using UnErase to recover data Reformat you
77. le meets your needs you can design your own with the Speed Disk Profile Editor Select a Speed Disk profile Speed Disk normally runs with the General Use profile This setting usually provides the best performance and doesn t need to be changed unless your files require special consideration Other built in profiles are designed for CD mastering heavy multimedia use and consolidating free space Enhancing performance and security 75 Remove data permanently To select a Speed Disk profile 1 Open Speed Disk 2 On the Options menu select a profile from the Optimize For submenu To search for other Speed Disk Profile Editor documents 1 Open Speed Disk 2 On the Options menu on the Optimize For submenu click Add Profiles 3 Search for and select a folder that contains Speed Disk Profile Editor documents 4 Click Choose Remove data permanently Wipe Info is used to delete data that you do not want anyone to ever see It will permanently remove any evidence of the data from your computer When to use Wipe Info You can use Wipe Info to permanently delete information to clean unused disk space and to ensure that no sensitive information that was inside of invisible temporary files still exists in unallocated fragments How Wipe Info works When you empty the Trash or erase a disk only the bookkeeping information about the disk is modified The data in erased files remains on the disk even though the file names
78. lick Defragment Files In the task window type a descriptive name for the task for example Defrag Fridays In the Set a Frequency list specify when the update should occur Your options are Monthly Runs the event monthly on the indicated date and time You can select a date from the first of the month to the twenty eighth Weekly Updates once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance If you choose a frequency other than Daily specify the date or day of the week that the task should occur Set the time of day that the event should occur Click Save Scheduling future events 89 Manage scheduled events Manage scheduled events You can edit delete disable and reset scheduled events Edit scheduled events You can make changes to the events that you schedule To edit a scheduled event 1 Open Norton Scheduler 2 Inthe Scheduled Events list select the scheduled event that you want to change Click Edit 4 Make your changes For a description of the scheduling options see Schedule LiveUpdate events on page 86 To change the event name type a new name in the name field 6 Click Save Delete scheduled events You can delete scheduled events that you no longer want To delete a scheduled event 1 Open Norton
79. ment files and free space and organizes files on your disks to provide faster performance Speed Disk Profile Editor lets you customize file arrangements to match your computing activity See How Speed Disk optimizes on page 72 Wipe Info cleans selected files from your disk preventing the information that you have deleted from being seen by anyone else See When to use Wipe Info on page 75 About Norton Utilities for Macintosh 21 Is my computer protected now Repair and recover files Volume Recover works with Norton FileSaver to restore critical information to crashed or accidentally erased disks It also rebuilds directories for better chances of data recovery It provides an advance look at recovered directories which helps to ensure that you are restoring the files that you need See When to use Volume Recover on page 48 UnErase is used in conjunction with Norton FileSaver UnErase recovers virtually any deleted file or folder saving you from recreating lost work or from searching back up disks for lost files See When to use UnErase on page 48 orton Disk Editor is a tool provided for use by data recovery experts Using this tool is sometimes the only way that damaged files and disks can be salvaged or repaired Do not make modifications to your disk using orton Disk Editor unless you are a data recovery expert Live Update connects to the Symantec Web site and retrieves program updates See Update e
80. messages on page 99 If you cannot eject the CD If you have trouble ejecting the CD after you restart your computer try one of the following chime sounds press the mouse button while starting up Register Norton Utilities See If you connect to the Internet through America Online on page 34 Press the CD ROM drive s eject button when your Macintosh restart On a newer Macintosh computer with a slot loading CD ROM drive Using your existing Internet connection you can register Norton Utilities via the Internet To register via the Internet 1 Connect to the Internet If you use America Online AOL to connect to the Internet you need to connect to it first Installing Norton Utilities for Macintosh 33 Register Norton Utilities 2 Inthe Norton Solutions folder double click Register Your Software Register Your Software Your default Internet browser displays the Symantec support page On the support page click Iam a home small business user 4 On the register your software page click Norton Utilities for Macintosh 5 Select the correct version of the product 6 Click continue Norton Utilities for Macintosh Registration B symantec united states f global sites f products and services F purchase f support security response bl downloads O 3 amp Refresh Home AutoFill Print Mail support
81. nect from AOL before restarting If you update on an internal network If you run LiveUpdate on a Macintosh that is connected to a network that is within a company firewall your network administrator might set up an internal LiveUpdate server on your network Once your administrator has configured it LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator Keeping Norton Utilities up to date 81 Before updating If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new update files from the Symantec Web site Your subscription must be current to obtain new protection updates from the Symantec Web site To obtain product updates from the Symantec Web site 1 Open your Internet browser and go to the following site securityresponse symantec com downloads 2 On the downloads page in the product updates list select the product for which you want an update On the support page select the version of the product 4 Click continue On the product page select the file to download Information about the update is included with the download 82 Keeping Norton Utilities up to date Update procedures Update procedures See Schedule future updates on page 84 Select items to update during this session Updates all inst
82. ng Command Option P R Disconnect all external devices Update your device drivers with the latest formatting Your device might need an installed extension or orton Disk Doctor UnErase or Volume Recover might not recognize the device software See the device manufacturer s documentation See Check all cables on page 92 See Zap the PRAM reset Parameter RAM on page 96 See Have you added anything new lately on page 93 See Replace damaged System files on page 96 See If you don t see the disk that you re looking for on page 56 92 Troubleshooting computer problems Prepare your computer Prepare your computer amp Often problems are easier to find and fix if you can first isolate the problem Disconnect all external devices other than the one that you are examining This saves time and prevents accidents from happening to trouble free equipment When you are troubleshooting use an Apple keyboard and standard Apple mouse Third party input devices sometimes use custom drivers that are unavailable on the CD Check all cables Your Macintosh or the hard disk might not be getting power or they may not be communicating with each other properly due to a faulty cable connection Do the following to check your cables Start with the computer turned off While it is turned off check all of its power cords peripheral cables and connections Make sure that your
83. no longer appear in any folder until the space is needed to store other files This poses a security risk for sensitive and confidential documents O Wipe Info permanently removes the file data along with the entire allocation block where the data is stored Open Wipe Info Open Wipe Info when you have restarted from the CD The Wipe Info main window contains three disk wiping operations Wipe File Folder Wipe Disk and Wipe Unused Space A fourth option Wipe 76 Enhancing performance and security Wipe items on your disks Entire Device is available from the Wipe menu There are contextual menus and drag and drop shortcuts that you can use with Wipe Info To open Wipe Info 1 2 Open Norton Utilities On the Norton Launcher click Wipe Info o Wipe Info a Wipe individual files or entire folders Wipe an entire disk Make files you have already thrown away unrecoverable Once you erase something with Wipe Info it is gone forever The Norton Utilities will not be able to recover the information later Wipe items on your disks Wipe Info can eradicate a single file or a folder that is filled with files To wipe a file or folder 1 2 3 In the Wipe Info main window click Wipe File Folder Select a file or folder to delete Click Wipe You are asked to confirm the deletion Click Wipe Wipe Info erases the selected file or f
84. ntations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement may only be modified by a License Module or by a written document which has been signed by both You and Symantec This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write i Symantec Customer Service 555 International Way Springfield OR 97477 USA or ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland Contents Emergency assistance Chapter 1 Chapter 2 Why you should start from the CD weeeeeecssssesesesseseeeeeeseseeteeeseess 11 What tool should you use for your problem ou eeeeeeeteseeeeeeseees 12 Start from te CD 2 tee ceat tess r E a O Explore the Emergency Launcher WSC DISKVICWOl n cee ee ee After working from the CD o eseeesscssesessesesseeeeseeeeaeeteneeneeseaneeeates If you can t start from the CD Why use an earlier version of Norton Utilities oe 18 About Norton Utilities for Macintosh Whats new in Norton Utilities 2 eeeeeeeeeeseeseeeeseeeeseeesneneeseees 19 How disk damage and data l0S
85. nthe Norton QuickMenu click Norton QuickMenu gt Preferences 2 Inthe Norton QuickMenu preferences window uncheck Enable Norton QuickMenu 3 On the System Preferences menu click Quit System Preferences To show the Norton QuickMenu 1 Onthe Apple menu click System Preferences 2 Inthe System Preferences window click Norton QuickMenu 40 Norton Utilities for Macintosh basics Customize your toolbars 3 4 In the Norton QuickMenu preferences window check Enable Norton QuickMenu On the System Preferences menu click Quit System Preferences To change what appears on the Norton QuickMenu 1 2 3 On the Norton QuickMenu click Norton QuickMenu gt Preferences In the Norton QuickMenu preferences window uncheck the items that you do not want to appear on the menu On the System Preferences menu click Quit System Preferences Customize your toolbars Norton Utilities lets you customize the toolbars to fit your needs The Setup window Access History log and Connected Users report all have toolbars that you can customize to suit your needs To customize your toolbars 1 FWN Open Norton Utilities Open the window with the toolbar that you want to change On the Window menu click Customize Toolbar In the toolbar dialog box drag the icons into and out of the toolbar at the top of the window until you have the set that you want You can change the location in which an icon appears by dragging it
86. ntire drive or unused space on the selected disk See When to use Wipe Info on page 75 Norton Disk This is a tool that is provided for use by data recovery experts Editor Using this tool is sometimes the only way that damaged files or disks can be salvaged or repaired Do not make modifications to your disk using Norton Disk Editor unless you are a data recovery expert See If Norton Utilities cannot solve your problems on page 91 Use DiskViewer DiskViewer is used to explore view and copy files when you start Norton Utilities from the CD 099 Disk Viewer 2 Name Data Resource Type Creator gt L bin 33 files a P gt E cores 0 files H Desktop DB 196 5K 0 bytes eTFL omer ta Desktop DF 1 4 MB 0 bytes DTFL omcR a gt ie Desktop Folder 0 files H M dev 0 bytes 0 bytes Icmt rhap gt e Documents 2 files H Lo ete 11 bytes 0 bytes sink rhap gt Install for Mac OS x 5 files k gt U Library 31 files g 4 mach 9 bytes 0 bytes sink rhap w mach sym 690K 0 bytes _ mach_kernel 3 6 MB 0 bytes w NAWMacBO0Q5File 4 3MB 0 bytes a gt Network 4 files w Norton FS Data 804 5K 0 bytes UNtp PNfx a _ Norton FS Index 100 bytes 0 bytes IXtp PNfx H Norton F Volume 100K 0 bytes VStp PNfx w Navigating and viewing files in DiskViewer DiskViewer displays all your files after you have started Norton Utilities from the CD 16 Emergency
87. older permanently To wipe an entire disk 1 2 3 4 5 In the Wipe Info main window click Wipe Disk In the drive selection dialog box select a disk drive Click Wipe Disk When prompted type a new name for the disk Click Wipe Wipe Info erases the entire selected disk permanently Enhancing performance and security 77 Wipe items on your disks You can wipe any USB SCSI FireWire or IDE device such as a Zip drive as well as internal or external hard disks If the device is large the wiping process might require a significant amount of time to complete To wipe a device 1 Open Wipe Info 2 Onthe Wipe menu click Wipe Entire Device The Select Device window lists available devices Select Device EEE EjectDisk Look for other devices All known deviceson ATA Bus 0 IDO Hard DiskOO1 the bus ATAPI Bus 1 ID O Norton Utilities CD Mounted disks SCSI Bus 0 ID 4 LUNO untitled Wipe Entire Device 3 Ifthe device that you want to wipe does not appear recheck all cables and power to the device and click Rescan 4 Select a device in the list Click Wipe Entire Device 6 When prompted click Wipe Wipe Info erases the selected device After erasing the device you will need to reformat it with a compatible formatting software program such as the Apple Disk Utility FWB Hard Disk Toolkit or a similar disk tool that is designed to work with the device make and mod
88. or Macintosh Versions of Norton Utilities for Macintosh for both Mac OS 8 1 to 9 x and Mac OS X are included on the CD Features and procedures for both versions are similar However for specific Mac OS 8 1 to 9 x documentation refer to the PDF on the Norton Utilities CD 9 partition of the CD If your disk is damaged or contains erased files that you want to recover you can perform the most effective repairs when you restart from the CD When you restart from the CD you can View and examine files and folders using Disk Viewer from the Emergency Launcher See Use DiskViewer on page 15 Choose from a variety of Norton Utilities tools from the Emergency Launcher Tools include Norton Disk Doctor Speed Disk Volume Recover UnErase and Wipe Info See Explore the Emergency Launcher on page 14 12 Emergency assistance What tool should you use for your problem Have Norton Disk Doctor detect and repair problems that can t be fixed if you start normally See Examine your startup disk on page 24 Optimize your startup disk See Optimize a disk on page 72 What tool should you use for your problem Each Norton Utilities tool helps you solve a specific type of problem Many recommendations include restarting from the CD For more information about the Norton Utilities tools and their operating environments see Protect disks with Norton FileSaver on page 41 Problem Recommendation
89. ors are not as serious as directory thread records but should be fixed The following are directory and file thread record messages Thread record lt filename gt has an invalid target Parent ID The thread record has an invalid target name Thread record lt filename gt has an invalid reserved byte No directory or file found for thread record lt filename gt The thread record does not point to its associated file associated directory Thread record lt filename gt points to a file or directory The file thread flag for lt filename gt is off but should be on on but should be off These errors indicate that there is damage to a disk directory The thread record is unnecessarily large and is wasting space This message does not indicate damage but should be fixed Extents tree messages The Extents B Tree keeps track of extents fragments of fragmented files that are not stored in the Catalog B Tree The following are Extents tree messages The extent record does not match a known file The extent record has an invalid fork ID The extent record has an empty descriptor The extent record has an incorrect key starting block number block count These messages usually indicate that some files are damaged or lost File messages File errors affect only the files that are listed and do not otherwise affect the validity of the structures of your disk If System files are causing malfunctions or you su
90. oss occur Increased support and speed for disk repair recovery and optimization Enhanced file tracking and directory updates How disk damage and data loss occur Unexpected problems can negatively affect the best protected computer The logical structures of your hard disk might become corrupted You might accidentally delete an important file or an entire folder of important files A crash might erase startup and configuration settings making your computer unusable Norton Utilities provides the best chance of recovering from these problems How Norton Utilities works Norton Utilities is a collection of tools that helps in the prevention of information getting lost or damaged There are also tools that repair and recover files and that maintain your computer in the event of an emergency Prevent loss and damage of files and documents Norton Disk Doctor finds and repairs disk problems Even when your hard disk won t restart you can restart from the CD and use Norton Disk Doctor and Norton Disk Navigator to make repairs See When to use Norton Disk Doctor on page 47 Norton FileSaver normally starts when your computer does and saves vital disk directory information that UnErase uses to recover lost files If one of your disks becomes damaged you can use Volume Recover to restore the disk using saved FileSaver information See How Norton FileSaver protects your disks and files on page 41 Speed Disk helps to defrag
91. our open program To open Norton Scheduler from LiveUpdate 1 Open LiveUpdate 2 Inthe LiveUpdate window click Norton Scheduler To open Norton Scheduler from the Norton Launcher 1 Open Norton Launcher 2 Inthe Norton Launcher window click Norton Scheduler To open Norton Scheduler from Norton FileSaver 1 Open Norton FileSaver 2 Inthe Norton FileSaver window click Norton Scheduler 86 Scheduling future events Schedule LiveUpdate events To open Norton Scheduler from Speed Disk See Open Speed 1 Open Speed Disk Disk on page 72 2 On the Utilities menu click Norton Scheduler Schedule LiveUpdate events In Norton Scheduler LiveUpdate events check for updates to your installed products If you have Norton AntiVirus installed a monthly virus definitions update is also scheduled To add scheduled LiveUpdate events See Open Norton 1 Open Norton Scheduler Scheduler on page 85 FW N Fridays In the Norton Scheduler window click New Click Product Update Type a descriptive name for the LiveUpdate task for example Update 5 Inthe Choose a product to update list select the item to update Your options are All Products Virus Definitions LiveUpdate lt Product Name gt Updates all installed products Updates virus definitions Updates LiveUpdate program files Updates a product that you select The names of installed Symantec products appear in the list 6 Inthe
92. oved to an invisible directory named HFS Private Data at the root of your drive Mac OS X creates hardlink files that use the original file s name at your original file s location and wherever you create a hardlink There is no limit to the number of hardlink files The inode file keeps track of them all Opening a hardlink file is the same as opening the original file If you delete a hardlink file the system changes the hardlink count in the inode file When you delete the last hardlink file the count goes to zero and the original file the inode file is also deleted Norton Disk Doctor displays the following messages if hardlink problems are found No hardlink files If no hardlink files to your original file the inode file reference the indirect exist you can t access your original file This situation can files arise if you accidentally delete hardlink files while your computer is started in Mac OS 9 x or if there is directory corruption Norton Disk Doctor repairs this by creating a new hardlink file for the inode The new hardlink file is placed in the Lost and Found folder created by Norton Disk Doctor The indirect files have If the inode file s count of the number of hardlinks is incorrect hardlink incorrect the Mac OS X Finder can experience trouble reference counts when it tries to keep track of the hardlinks This situation can arise if you accidentally delete or duplicate hardlink files while your compute
93. ovide efficient ways to recover your data To help you choose a method use the following table You have just purchased this product because you Create and View Virtual have lost or damaged files Disk The FileSaver information is older than the files you Create and View Virtual wish to recover Disk Examining repairing and recovering disks 55 Recover damaged disks with Volume Recover You know that Norton FileSaver was not active for the Create and View Virtual damaged disk or the information on the disk is Disk damaged You are not sure which search to perform Create and View Virtual Disk FileSaver is running and it captured a snapshot of FileSaver Search your data before it was lost or damaged When FileSaver information is out of date restoring old FileSaver data can make future data recovery efforts difficult An exception to this is a case in which you have not used your computer for an extended period of time meaning that you haven t updated or changed your files simply because your computer has not been used In this situation FileSaver data might prove useful Select the disk to recover See When disks do not show up ina list on page 94 Volume Recover scans for disks The available disks appear in the Volume Recover main window To open Volume Recover 1 Inthe Norton Launcher click Volume Recover 09 Volume Recover Select a volume to recover Volume Name Status a Macintos
94. ow click an icon Customize the Norton Launcher toolbar You can add any icon to the Norton Launcher toolbar which is located directly above the Launcher You can also hide or display the toolbar Hide or display the Norton Launcher toolbar If the Norton Launcher toolbar is hidden you might have to display it before you can customize it Norton Utilities for Macintosh basics 39 Customize the Norton QuickMenu To hide or display the Norton Launcher toolbar 1 Open Norton Launcher 2 Onthe Window menu select one of the following Your options are Hide Toolbar Conceals the Norton Launcher toolbar Show Toolbar Displays the Norton Launcher toolbar Add icons to the Norton Launcher toolbar You can customize the Norton Launcher toolbar by adding deleting or rearranging icons To add icons to the Norton Launcher toolbar 1 Open Norton Launcher 2 Onthe Window menu click Customize Toolbar In the window of available icons drag an icon to the Norton Launcher toolbar O You can also add the Norton Launcher to the Dock by dragging its folder icon from the Applications folder to the right hand side of the Dock Customize the Norton QuickMenu The Norton QuickMenu appears as the yellow and black Symantec logo on the right side of the menu bar If you do not want the Norton QuickMenu to appear on your menu bar you can hide it You can also change the items that appear on the menu To hide the Norton QuickMenu 1 O
95. pport pages try searching the Web site To search the Symantec support Web site 1 On the left side of any Web page in the Symantec support Web site click search 2 Type a word or phrase that best represents the information for which you are looking For tips on entering your search text click help at the bottom of the page Check the area of the Web site that you want to search 4 Click search See Start from the CD on page 13 See How Norton FileSaver protects your disks and files on page 41 During its examination process Norton Disk Doctor runs a series of user configurable tests When repairable problems are found Norton Disk Doctor gives you the option of repairing or ignoring them Regular examination of your disks is the best way to prevent disk damage and data loss Some startup disk repairs can only be performed when your computer is restarted from the CD or another external disk If you have a damaged or crashed disk start from the CD to run Norton Disk Doctor If Norton Disk Doctor cannot repair a disk use Volume Recover to restore it or rebuild its directory If a disk is unrecoverable recover files and file contents with UnErase Successful repairs to disk and directory information sometimes depend on FileSaver data Be sure to keep FileSaver files up to date When to use Norton Disk Doctor See Set Norton Disk Doctor test preferences on page 49 See Run tests with Norton Disk Doc
96. pyright 1990 2003 Aladdin Systems Inc Macintosh Mac OS Mac OS X iMac iBook PowerBook PowerPC Macintosh G3 Macintosh G4 and Finder are trademarks of Apple Computer Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 65 43 2 1 Symantec License and Warranty MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MONEY WILL BE R
97. r 60 active after installation 43 and Volume Recover 55 57 59 high fragmentation level warnings 41 preventive maintenance 43 supports recovery tools 43 Norton Launcher 13 Index Norton Scheduler changing events 89 deleting events 89 described 85 resetting events 90 scheduled defragmentation 88 Norton Utilities for Macintosh examining disk 25 installing 29 31 uninstalling 35 0 open Norton Disk Doctor 51 Speed Disk 72 Volume Recover 54 Wipe Info 76 77 with Disk Navigator 15 optimization built in profiles 74 defined 71 optimize a disk 72 P Partition Maps Norton Disk Doctor messages 99 PDF 44 reading 45 tips for using 45 User s Guide on CD 14 PRAM resetting zapping 96 preferences Norton Disk Doctor 49 50 problem checklist 12 profiles in Speed Disk 74 program files updating with LiveUpdate 82 programs registering 32 Read Me file 14 45 Real Files search option UnErase 70 Rebuild Options screen 57 recovering erased files 64 file data and resource forks 68 121 122 Index recovering disks 54 reformatting hard disks 97 registering your product 32 remove program 35 Repair Mode 13 repair preferences Norton Disk Doctor 49 50 repairing disks automatically with Norton Disk Doctor 48 Norton Disk Doctor 53 setting preferences 49 50 response to problem alert 52 replacing system files 96 resource forks File Type scans 68 recovering 68 restarting after installation 31 from C
98. r hard disk See Using Norton Disk Editor on page 97 A hard disk can accumulate bad or weak sectors known collectively as bad blocks When this happens some sectors can no longer be accessed unless the hard disk is physically reformatted or low level formatted Reformat your hard disk only if you have exhausted all repair options including a professional data recovery service Because reformatting the hard disk destroys all existing information that is contained on the disk recover as much information as possible from your damaged volume before you begin reformatting If you have a recent backup recover only the new files and files that have changed since the last backup Almost all hard disk formatting applications deal with bad blocks differently Some remap the blocks using spare or unused sectors during the format process while others require that a specific procedure be run before or after formatting For instructions on reformatting your hard disk see the documentation that came with the formatting software Do not format your hard disk unless you have a backup of the damaged hard disk or have successfully recovered all of the files using UnErase See Recovering missing or erased files on page 63 More information is available in the Support section of the Symantec Web site See Service and support solutions on page 107 Using Norton Disk Editor Norton Disk Editor a powerful program for advanced users pro
99. r is started in Mac OS 9 x or if a directory was corrupted Norton Disk Doctor repairs this problem by adjusting the inode reference count to match the number of hardlinks that are found on the drive 106 Norton Disk Doctor messages About Norton Disk Doctor messages The BSD mode for the files is incorrect BSD flag bits help Mac OS X classify files and folders In order for file hardlinks to work properly if the item is a file the file being linked to must have its BSD mode properly set This problem can arise through directory corruption and can prevent hardlinks from working Norton Disk Doctor can fix this by resetting the BSD mode The current version of Mac OS X does not use the BSD file bit except when files are hardlinked and so for any nonhardlinked file the file mode should be zero The Mac OS X Finder can experience problems if the BSD mode is set to an invalid value This problem can arise through directory corruption Norton Disk Doctor can fix this by resetting the BSD mode Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on
100. r window click New 3 Under Choose a task for scheduling click FileSaver Snapshot 4 Inthe Add FileSaver Snapshot Task window type a descriptive name for the task for example Update Fridays 5 Inthe Set a Frequency list specify when the task should occur Your options are Monthly Runs the event monthly on the indicated date and time You can select a date from the first of the month to the twenty eighth Weekly Runs once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance 88 Scheduling future events Schedule disk defragmentation See Set a start 7 time on page 87 If you choose a frequency other than Daily specify the date or day of the week that the task should occur Set the time of day that the event should occur Click Save Schedule disk defragmentation See Schedule You can schedule a task for Speed Disk to defragment the disk or disks you defragmentation of files on page 74 have selected in FileSaver preferences The disk defragmentation schedule is preset to run at noon O Use Speed Disk to optimize any disk before you schedule it for defragmentation See Open Speed Disk on page 72 To add scheduled defragmentation 1 FUN Open Norton Scheduler In the Norton Scheduler window click New C
101. re missing or if Norton Disk Doctor reports that a disk is irreparably damaged use UnErase to recover the files or data and move them to a safe location Recover files with UnErase UnErase provides powerful search and data recovery capabilities The basic Quick Search operation is simple almost completely automatic and uses the method most likely to succeed UnErase search methods The process that UnErase uses is as follows If FileSaver information is found on the disk UnErase tries a combination of a FileSaver Search and the Create and View Virtual Disk function If no FileSaver information is found UnErase first tries a Quick Search If this first Quick Search is unsuccessful start a Customized Search and choose Catalog Search File Pattern Search or Text Search See Perform Catalog File Type and Text searches on page 69 Before using UnErase See When to use If files or folders have unexpectedly disappeared there might be a problem Norton Disk Doctor on page 47 with your directory Run Norton Disk Doctor before searching with UnErase Norton Disk Doctor might be able to repair a damaged directory 64 Recovering missing or erased files Open UnErase Before using UnErase double check the Trash for the missing files or folders Open UnErase When you open UnErase disks appear in the UnErase list There are contextual menu and drag and drop shortcuts that you can use with UnErase 5
102. s and folders to another location within a window or to another DiskViewer window Emergency assistance 17 Explore the Emergency Launcher To copy and paste files and folders 1 Inthe DiskViewer window click an item s name or hold down the Shift key to select multiple items 2 Onthe Edit menu click Copy 3 Navigate to another location in the Window or navigate to a location in another DiskViewer window 4 Onthe Edit menu click Paste Copying and pasting data from files DiskViewer allows you to open files and copy text so that you can paste it elsewhere To copy text from a file in DiskViewer 1 Inthe DiskViewer window double click a file name or hold down the Shift key to select multiple files The first 31K of each file selected is displayed The files may not be formatted correctly and you may see unrecognizable characters 2 Select the desired text then on the Edit menu click Copy 3 Navigate to another location then on the Edit menu click Paste After working from the CD After you have used a Norton Utilities tool from the Emergency Launcher you will need to restart your computer To restart after using a tool from the CD Quit Norton Launcher Your computer will automatically restart after a few seconds If your Macintosh does not automatically restart press Reset or hold the Power button for five seconds O Make sure to quit all other Norton Utilities programs before you quit Norton Laun
103. s in the left margin In the table of contents click a heading to jump to that topic To search for a specific topic use the Find command on the Edit menu Italicized terms in the text are defined in the glossary Click the word to go to its definition Click Go to Previous View to return to the topic Open the Read Me file The Read Me file on the CD contains information that was unavailable at the time that the User s Guide was published The Read Me file contains information for both the Mac OS 8 1 to 9 x and Mac OS X versions of Norton Utilities 46 Norton Utilities for Macintosh basics For more information To open the Read Me file 1 Insert the CD into the CD ROM drive If the CD window doesn t open automatically locate and double click Norton Utilities CD X 2 Double click Install for Mac OS X 3 Double click the Read Me file Explore the Symantec support Web site The Symantec support Web site provides extensive information about Norton Utilities You can find updates patches Knowledge Base articles and virus removal tools To explore the Symantec support Web site 1 On the Internet go to www symantec com techsupp 2 On the support Web page under home small business click continue 3 On the home computing and small business Web page click start online support 4 Follow the instructions on the Web site to get the information you need If you cannot find what you are looking for using the online su
104. se messages usually indicate that the structure is damaged The total file count total directory count is incorrect The allocation block size count of allocation blocks is incorrect The next available file ID is incorrect The Extents or Catalog B Tree clump size is invalid The physical size of the Extents or Catalog B Tree is incorrect Invalid extents are specified for the Extents or Catalog B Tree These messages indicate that the structure of the volume is incorrect and files might be inaccessible These messages might indicate that the directories have been damaged Norton Disk Doctor messages About Norton Disk Doctor messages B Tree node messages A B Tree node is a sector or group of sectors in the Catalog or Extents B Tree These sectors contain important data about files on a volume The following messages indicate problems with nodes in any B Tree If you see one of the following messages you might have found some files or folders to have been inaccessible The node has an incorrect forward link backward link type depth l record count The node is on an incorrect level The node has incorrect offsets These error messages indicate that there is damage to a disk directory B Tree header messages Catalog tree The B Tree header nodes contain important information about the structure of the Catalog and Extents B Trees which contain information about the files on a volume If
105. seeresneseeeeseeeeseeneans 96 Recover files before sending a disk to a technician eee 97 Contents 9 Reformat your hard disk oo eeeeessseeesseseseseeeeseeeseeeeseeseeeseeeeseeneaeees 97 Using Norton Disk Editor ciir a nan ENANA ASEA 97 Appendix A Norton Disk Doctor messages About Norton Disk Doctor messages sssesssieessieessieessrreesrreessrees 99 Driver Descriptor Map and Partition Map messages 99 Master Directory Block and Volume Header Block INCSSASCS neste ise ea tha a a B Tree node messages Pree header MeSsages enori daraan a AAN 101 Catalog tree messages Extents tree messages File MESSAZES EA TEA A I S EANAN TT Hardlink MESSIES roui ienr r A TEA EEA Service and support solutions Glossary Index CD Replacement Form 10 Contents Emergency assistance If you have an emergency read through these recommendations on what to do and which Norton Utilities for Macintosh tool can best solve your problem Why you should start from the CD See Before installation on page 24 See Start from the CD on page 13 It s not always best to install Norton Utilities if your disk has a problem Do not install the program on a disk that needs repair or contains lost files Installing Norton Utilities could destroy the data that you want to recover If you purchased Norton Utilities to maintain your Macintosh and do not currently have a problem you can install Norton Utilities f
106. sesessssesesessseseeeees Restore recovered files o c ccccceesesesesesssscseesssssscsesesssesssseseessssssesseees Join data and resource forks Perform customized searches nenesie a na edi Perform Catalog File Type and Text searches ssie 69 Enhancing performance and security Improve a computer s performance s ssseesssieesiieessrreessreessreessrsessesee About optimization and file fragmentation How Speed Disk Optimizes oreore iine ii OPEN Speed DISK kizier a heeseceesetasusrtarsiedete Optimize a disk If you want to optimize a startup disk ee eeeeeeeeeeeeeeeeees Defragment TES Tusind a n aA iar aas Schedule defragmentation of files ee seeeeseeseseeseeeeseeneeeeees Set Speed Disk preferences Customize OPTIMIZAtiON oe eee eeeceeseeeeseeeeseeseseeeseeseeeeseeeseeneeeeseeeeaeenes Select a Speed Disk profile Remove data permanently When to use Wipe Info How Wipe Info Works arreirar an e OA 7 8 Contents Chapter 7 Chapter 8 Chapter 9 Open Wipe Iil0 2c caseieks ce ne din atten Hea aan ee ees 75 Wipe items on your diS kS erinin nara AARAA AA 76 Keeping Norton Utilities up to date About program Updates coner anaana A EAAS When you should update Before Update senri Ae a eaa aa aaa aaa iT If you use America Online to Connect s ssssessessessseeserreesrieeserees 80 If you update on an internal network If you can t use LiveUpdate sorrera a AAE Wpdate procedures v 03 a anata eae clients Update everything now
107. shot is taken five minutes after you restart your computer following installation of Norton Utilities It is normally scheduled to take an updated snapshot every day at noon as well as five minutes after each restart This information is used by UnErase Norton Disk Doctor and Volume Recover to facilitate disk and file recovery You can access Norton FileSaver and the Scheduler on the Window menu or from the Symantec Launcher Norton FileSaver supports disk repair and file recovery in Norton Utilities It works in the background and takes a snapshot of the disk directory structure It saves critical disk and directory structure information that Norton Disk Doctor UnErase and Volume Recover use to restore a disk 42 Norton Utilities for Macintosh basics Protect disks with Norton FileSaver Using the FileSaver window In the Norton FileSaver window you can enable or disable the following type of activity for each disk Update Disk Directory Information Track Deleted Files amp Folders Defragment Files See About optimization and file fragmentation on page 71 O Except for the Defragment Files column FileSaver default settings have each disk and function already selected for best protection For Defragment Files check the disk that you wish to optimize See Optimize a disk on page 72 To maintain the FileSaver tool 1 Onthe Apple menu click System Preferences 2 Inthe System Preferences window click Norton Fil
108. software for Microsoft Windows based Pocket PCs A method of embedding interactive programs into Web pages The programs which are called controls run when you view the page A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert A shortcut icon that points to an original object such as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain programs and data between two handheld devices using built in infrared technology 112 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up DNS Domain Name System A sector at the start of a disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as graphics as you view them A file that is used to improv
109. spect that they are causing problems delete them Damaged System files or applications might cause your computer s operation to be affected However some files might contain irregularities that can cause Norton Disk Doctor to flag them 104 Norton Disk Doctor messages About Norton Disk Doctor messages as damaged even when they are functioning normally The following are file messages The file names begin with a Many files use this convention and you period should not fix this problem if Norton Disk Doctor alerts you The file names contain a colon Fixing these problems sets the incorrect date which is an illegal character to match other correct dates or the current The files have damaged resource date in the file record forks The files have bad creation dates modification dates backup dates The file names contain a NUL The NUL character can t be typed on the ASCII zero character keyboard Norton Disk Doctor messages 105 About Norton Disk Doctor messages Hardlink messages Hardlinks are used in Mac OS X to make files appear in more than one folder A hardlink is similar to an alias It lets the same file be accessed from multiple locations Like UNIX Mac OS X lets you create hardlinks to existing files When you create a hardlink the following process occurs Your original file is renamed as inode where the t symbols indicate a randomly generated ID This renamed file is m
110. st on page 94 1 Open Norton Utilities 2 Inthe Norton Utilities window click Norton Disk Doctor Set Norton Disk Doctor test preferences Although the default settings are appropriate for most testing Norton Disk Doctor tests can be configured to reflect your work needs or test situations For example to have Norton Disk Doctor diagnose but not repair a disk specify the options in the Repair Preferences The Preferences dialog box displays a list of categories that are represented by icons Each category has detailed subcategories To set Norton Disk Doctor test preferences 1 Open Norton Disk Doctor 2 Onthe Norton Disk Doctor menu click Preferences Preferences General Preference ____ categories e C Check for Defective Media a R A M Check Partition Map File Check m Check Directories A m check wrapper of HFS Plus volumes Repairs a A Check Files Peer w Check System Folder M multiple systems A Damaged Files Settings change for each categor h gory Use Defaults Cancel D Esae gt 50 Examining repairing and recovering disks Start Norton Disk Doctor In the list of preference categories click a category icon 4 Continue selecting categories and setting preferences Click Save The changes take effect the next time that you examine a disk Reset Norton Disk Doctor test preferences If you have made preference changes you can reset
111. support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware For upgrade orders visit the Symantec Store at http www symantecstore com 108 Service and support solutions Technical support Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find
112. te Web pages An extension to the basic Internet Protocol IP that provides feedback about network problems An extension to the basic Internet Protocol IP that is used to broadcast multimedia over the Internet IMAP Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service provider Java JavaScript macro NAT network address translation network address Glossary One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages A scriptin
113. terrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 5 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether you accept the Software 6 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and doc
114. the Apple Help Viewer with a list of Help topics When you open Help in the Launcher you find a complete list of topics to scroll through Accessing Help from a specific feature provides a smaller list of topics To access Help On the Help menu click Help Norton Utilities for Macintosh basics 45 For more information Tips for exploring Help To search for a specific topic in the search field at the top of the Help window type the related term then click Ask Terms that are underlined and blue in the text are defined in the glossary Click the word to go to its definition Click the left arrow button to return to the topic You can view the same information whether you access Help from the Launcher or from a specific feature Links to related topics appear at the end of a topic Some topics include links that open the window in which you can begin the task described Access the User s Guide PDF The User s Guide is available in printable Adobe Acrobat PDF format on the CD To open the PDF 1 Insert the CD into the CD ROM drive If the CD window doesn t open automatically locate and double click Norton Utilities CD X 2 Double click Install for Mac OS X 3 Inthe Install for OS X folder double click the Documentation folder 4 Double click the Norton Utilities User Guide PDF You can also drag the PDF to your hard disk Tips for exploring the PDF When you open the PDF the table of contents appear
115. the program from your computer use the Symantec Uninstaller on the CD The process is faster if all other programs are closed before you uninstall the program The uninstall procedure requires that you enter an Administrator password If you do not know if your login is an Admin login you can check it in System Preferences To check your login type 1 On the Apple menu click System Preferences 2 Doone of the following n Mac OS X 2 0 and later click Accounts In Mac OS X 10 1 5 click Users Your login name and type are listed To uninstall Norton Utilities 1 Insert the CD into the CD ROM drive If the CD window doesn t open automatically locate and double click Install for Mac OS X 2 Double click the Uninstall icon Double click Symantec Uninstaller 4 Inthe Uninstall Symantec Products window check the products that you want to uninstall Click Uninstall 6 Confirm that you want to delete the product 7 Inthe Authenticate window type your Administrator password then click OK 8 Inthe window that displays the list of deleted items click Close 9 Inthe Uninstall Symantec Products window click Quit 36 Installing Norton Utilities for Macintosh If you need to uninstall Norton Utilities Basic information about Norton Utilities includes Starting and exiting the program a Using and customizing the Norton Launcher and Norton Launcher toolbar Quick Menus and shortcuts Maintaining your
116. the structure according to the file records and other information found Using Create and View Virtual Disk allows you to scan the hard disk for all file records and creates a Virtual Disk of the rebuilt disk that contains those records After you have examined the Virtual Disk you can choose to have Volume Recover permanently write the rebuilt directory to your disk If you prefer you can backup data onto another disk such as an external drive without altering the original disk If your disk is badly damaged the Create and View Virtual Disk function might need to search the entire disk to ensure that all data exists O The recovery of any additional files found by this search might result in the loss of other valid files if the additional files have the same names as the more recent files This is particularly true when the directories on the disk are fragmented If the disk was recently optimized with Speed Disk there is little risk of file loss If you are running Mac Classic In order to open Classic applications while in Explore Mode you will need to set the Classic preference When this preference is set the Explore Mode screen background will not appear but you will still be in Explore Mode Examining repairing and recovering disks 57 Recover damaged disks with Volume Recover To set the Classic preference 1 Onthe Volume Recover menu click Preferences 2 Click the box to run programs in Mac Classic during Explore Mode
117. ties CD 9 partition of the CD About Norton Utilities for Macintosh O If you have an emergency do not install Norton Utilities yet See Emergency assistance on page 11 Whenever you use your computer there is always the chance that a disk will fail a file that you need will be lost or unreadable or your Macintosh will not perform the way that it should Norton Utilities for Macintosh helps you solve and prevent disk problems repair damaged disks recover deleted files and optimize hard disk performance Plus you are able to keep Norton Utilities up to date over the Internet What s new in Norton Utilities Version 8 of Norton Utilities now includes Symantec Launcher a new main window from which you can open all Norton Utilities tools as well as other Symantec products that are installed on your computer An Emergency Launcher that provides a single Repair Mode screen from which to select available Norton Utilities tools when booting directly from the CD A new Virtual Disk feature that lets you view and recover files even before you rebuild your directories Optional booting into Mac OS X or Mac OS 8 1 to 9 x for most computers that provides even more repair solutions Improved scheduling options that let you designate when you want the Norton FileSaver feature to record data or defragment files which helps to support disk repair and file recovery 20 About Norton Utilities for Macintosh How disk damage and data l
118. to the desired location If you want to return the toolbar to its original appearance drag the default set of icons at the bottom of the dialog box to the toolbar To change the default icon descriptions select one of the following Icon amp Text Icon Only Text Only When the toolbar appears the way that you want it click Done Use Norton Utilities shortcuts You can access Norton Utilities tools with various drag and drop operations Norton Utilities for Macintosh basics 41 Protect disks with Norton FileSaver Use drag and drop operations Drag a disk or volume icon to any of the following Norton Utilities program icons Norton Disk Doctor Examine the selected disk Speed Disk Check and defragment or optimize the selected disk UnErase Perform an UnErase Quick Search on the selected disk Wipe Info Wipe unused space on the selected disk Volume Recover Perform FileSaver Searches and Create and View Virtual Disk on selected disk Norton Utilities Open Norton Disk Doctor Protect disks with Norton FileSaver You are less likely to experience problems with your Macintosh when you use Norton Utilities for preventive maintenance Norton FileSaver is an important tool used for disk and file recovery How Norton FileSaver protects your disks and files After you install Norton Utilities Norton FileSaver maintains an updated record of your startup disk s directory and files The first FileSaver snap
119. ton Scheduler to schedule your computer for file degragmentation during times that are most convenient for you It is recommended that you completely optimize your disk with Speed Disk before performing the defragmentation process Otherwise defragmentation will take longer to complete Scheduled defragmentation can take place only when the disk is checked in the FileSaver window However you can defragment files with Speed Disk at any time regardless of settings in the FileSaver window Set Speed Disk preferences You can customize the optimization process You can specify the degree of file and data verification that you want Speed Disk to use during optimization and how you want Speed Disk to notify you when it is finished optimizing Speed Disk can launch Wipe Info to remove residual data from free space To set Speed Disk preferences 1 Open Speed Disk 2 On the Options menu check the options that you want Speed Disk to perform during optimization Repeat the process to choose another option Your selections take effect immediately Customize optimization See Set Speed Disk preferences on page 74 Speed Disk comes with predefined profiles that define how file types are arranged on a disk during optimization For example if you work with a lot of multimedia files you can select the Multimedia profile and Speed Disk optimizes your disk according to the typical activities of multimedia file users If no built in profi
120. tor on page 50 Examine your disks with Norton Disk Doctor regularly for example before you back up your data files and before you run Norton Speed Disk Norton Disk Doctor checks your disk for problems by running a series of tests that check the major components of your disk directories and files Exclude any tests that you don t want to run Unless you have specified that it repair problems automatically Norton Disk Doctor requests permission before it performs repairs 48 Examining repairing and recovering disks When to use Volume Recover If problems are found during the examination Norton Disk Doctor displays a Problem Found dialog box Sometimes Norton Disk Doctor can repair the problems immediately If not it can create an alias to help you find and fix the problem files when the disk examination is complete Depending on the type of damage that is found while running the tests Norton Disk Doctor might advise you that your options are to run either Volume Recover or UnErase When to use Volume Recover See Recover damaged disks with Volume Recover on page 54 See Restore a disk using FileSaver information on page 60 Volume Recover restores data on badly damaged disks Use Volume Recover in the following situations Your disk is damaged and doesn t appear on the desktop Your disk doesn t appear in the Norton Disk Doctor UnErase or Volume Recover window Your disk experiences
121. umentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 ceo and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 7 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and represe
122. upply fails Your data might be intact on the disk Have a technician investigate When disks do not show up in a list If a disk that you want to recover does not show up in a list while using Norton Utilities there are a number of things you can do O Be careful not to accidentally erase or initialize your disk while attempting to solve this problem Restart your computer Try booting into OS 9 on the same computer or a different computer Double click the Norton Utilities CD 9 partition of the CD Troubleshooting computer problems 95 When disks do not show up in a list In the case where you have lost access to a single partition on a drive you can start from the CD and run Volume Recover s FileSaver Search on another partition This may restore data structures on the physical disk and bring back the missing partition See Perform a FileSaver Search on page 59 If you are a data recovery expert you can run Norton Disk Editor X to open the disk as a physical drive for examination See the Norton Disk Editor X Reference Guide PDF on the CD Uninstall the product and reinstall See If you need to uninstall Norton Utilities on page 35 Connect with a different cable and or connect to different computer This only applies if the disk that does not display in the list is external Connect to a different computer Or use an optional external power supply if available This only applies if the disk t
123. verything now on page 82 orton Scheduler automatically schedules Norton FileSaver Defragmentation and LiveUpdate events See About Norton Scheduler on page 85 orton Disk Doctor finds disk problems to prevent emergencies See When to use Norton Disk Doctor on page 47 Wipe Info cleans selected files from your disk preventing unwanted recovery of information that you have deleted See How Wipe Info works on page 75 Is my computer protected now See FileSaver When you have installed Norton Utilities the Norton FileSaver tool takes seb hi m its first snapshot of your hard disks within five minutes after you restart page 42 your computer FileSaver continues to update the snapshot of your disk every 24 hours or after each time you restart your computer You can also schedule more frequent updates if you choose Other components of Norton Utilities use this information to help recover after a crash See Maintenance Itis up to you to maintain your computer s good condition Keeping Norton cal on protection active on your system will help you to ensure your data s safety 22 About Norton Utilities for Macintosh Prepare for emergencies Prepare for emergencies In preparation for emergencies you should take basic precautions to avoid inconvenience and data loss In addition to running Norton Utilities do the following Back up data files regularly Keep more than just the most recent bac
124. vides an alternative method of recovering data and repairing crashed disks Use it only if you are unable to fix the problems using Norton Utilities tools For more information see the PDF documentation for Norton Disk Editor on your CD Use Norton Disk Editor with extreme caution and at your own risk ar 98 Troubleshooting computer problems Using Norton Disk Editor Norton Disk Doctor displays status and error messages when it encounters problems or issues during a disk examination Some messages appear when Norton Disk Doctor is examining a disk in any Mac OS environment and other messages are specific to Mac OS X file and disk operations About Norton Disk Doctor messages There are several types of messages in Norton Disk Doctor In most cases Norton Disk Doctor provides recommendations along with error messages This section lists the most common messages with general explanations Driver Descriptor Map and Partition Map messages The Driver Descriptor Map and Partition Map structures contain information about the drivers that control a hard drive as well as a listing of the locations and sizes of the volumes on a drive The signature block size block count driver count driver start driver size driver type is invalid These problems can prevent volumes from being available No partitions found The physical start block signature block count logical data start data count partition type is inval
125. xamination process To determine whether a reported problem is a false error you can run Norton Disk Doctor again from your hard drive to see whether the error appears again If it does not appear again then you can safely ignore it If Norton Disk Doctor finds a problem Location and description of problem Recommended action Available actions When Norton Disk Doctor encounters a problem it displays an alert Problem A There is a problem on ey Macintosh HD Problem A major error was found in a directory record in the Catalog B tree Node 5601 record 26 Desktop has an incorrect child count valence The Catalog B tree is a data structure which keeps track of where files are stored on your disk 10 6 34 ecommend You should fix this problem To fix a major problem on the startup disk restart your computer from the Norton Utilities CD and run Disk Doctor from the CD The Problem dialog box describes the type of error and the files or other disk elements that are affected If the problem can be fixed Norton Disk Doctor displays the recommended action and lets you decide whether to fix it If Norton Disk Doctor cannot fix the problem it makes a recommendation See About Norton Disk Doctor messages on page 99 If Norton Disk Doctor detects damage it cannot repair Volume Recover may be recommended See Recover damaged disks with Volume Recover on page 54 Examining rep
126. you see one of the following messages you might have found some files or folders to have been inaccessible The tree depth node size key length tree attribute flags is are incorrect The number of nodes free node count tree bitmap root node number first leaf node number last leaf node number leaf record count tree header structure is incorrect These messages are caused by problems with any B Tree header They indicate damage to your disk directories and they might cause problems if you re trying to mount a disk messages The Catalog tree contains essential bookkeeping information including the physical locations names and sizes of files and folders It also contains data such as file types and creators and the number of files contained by a folder The following are Catalog tree messages General tree error When this error occurs you might have seen a message that the disk cannot be mounted because it cannot be found 101 102 Norton Disk Doctor messages About Norton Disk Doctor messages There is no root directory This error indicates that an important part of the Catalog B Tree is damaged or missing Record messages This error indicates damage to your directories The record has an incorrect key length incorrect key incorrect length The record is out of order The record key is duplicated The leaf record has an incorrect type The index record has an incorrect downlink

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