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Exabyte EZ17 (270011-652) AME Tape Drive

1. Connect t o Drive 102 Exabyte EZ17M and EZ17A Diagnostics and Firmware 7 Press ENTER The following message flashes on the screen Connect serial port to drive Press to connect the serial port to the drive gt Important When you connect the serial port to the drive the autoloader automatically sets the serial port baud rate to 9600 You must also set the terminal emulation program s baud rate to 9600 Note While the serial port is being used to communicate with the drive the following message flashes on the screen Press ENTER to return serial port connect to Auto Loader You cannot perform other LCD operations until you connect the serial port to the autoloader 8 When you are ready to resume autoloader operations press to disconnect the serial port from the drive Installation and Operation 103 Chapter 6 Using the M2 or Mammoth Monitor software To use the M2 or Mammoth Monitor software 1 Ifnecessary download the M2 or Mammoth Monitor software from Exabyte s web site Make sure you download the version that matches your operating system Note The Mammoth Monitor software is for both Mammoth and Mammoth LT The M2 Monitor software is only used with M2 Make sure you download the correct software for your drive 2 Install the M2 or Mammoth Monitor on your host computer and then launch the software 3 Refer to the Help file provided with the monitor software for instructions
2. The autoloader is in the proper control mode The standard operating mode is SCSI see page 38 Installation and Operation 45 Chapter 3 Notes 46 Exabyte EZ17M and EZ17A ra Autoloader Operation This chapter describes the following autoloader operations you may need to perform Removing and replacing the magazine Storing cartridges Operating the autoloader in Sequential mode Setting Sequential mode options Avoiding interruptions Viewing autoloader information Performing hardware exercises Resetting the autoloader Note The application software automatically controls the autoloader s robotics to perform backup and restore operations You do not need to intervene in the cartridge processing however you may need to occasionally perform the tasks described in this chapter Installation and Operation 47 Chapter 4 Removing and replacing the magazine This section describes removing and replacing the magazine to access the cartridges and the drive Removing the magazine To remove the magazine to access the cartridges or the drive follow these steps 1 Release the magazine by pressing and follow the instructions on the screen When the autoloader finishes the current operation it parks the robot in front of the drive and releases the magazine s solenoid Note Pressing parks the robot in front of the drive If you want to access the drive use the Park amp Unlock command from
3. 6 When the transfer is complete select the Transfer menu then select Capture Text and Stop Installation and Operation 99 Chapter 6 Viewing the LCD password via Console You can view the LCD password from the Configuration Information screen in the Console interface To view the LCD password 1 Access Console by following the steps in Connecting to the Console interface on page 90 2 Type config then press Enter The Configuration Information screen appears as shown below The password appears next to the LCD password field Configuration Infornation Boot Version 00 00 06 Sequent ial Loop Restart LCD Passuord O00 Sequential Next Cart Autoloader SCSI ID 04 Sequent ial Phase Drive SCSI ID 13 Sequential Last Source Hannoth Installed 1 Sequential Last Dest Autoloader S H 99999999 Sequent ial Pending Restart Cunulative poner on tine Dyrs 2days 14hrs 19nins 58secs Exabyte E21 4 1 9 1 Pending Hode Console State POST 7 100 Exabyte EZ17M and EZ17A Diagnostics and Firmware Communicating with the tape drive These instructions describe how to establish communications with the M2 Mammoth or Mammoth LT tape drive using the autoloader s serial port and Exabyte s Monitor Software for Windows program so you can upgrade the drive firmware or create a diagnostic listing Note If you need to establish communications with an AIT 2 drive contact Exabyte Technical Support or go to the
4. To upgrade the autoloader firmware 1 96 Obtain new firmware for the library You can download new firmware from Exabyte s web site www exabyte com or you can contact Exabyte Technical Support Access Console by following the steps in Connecting to the Console interface on page 90 Exabyte EZ17M and EZ17A Diagnostics and Firmware 3 If desired you can use the SCSI READ BUFFER command to copy the current firmware to disk To do this use a software application that can issue SCSI commands For more information about the SCSI commands refer to the SCSI reference for your autoloader 4 From Console type flash and press Enter This displays the Flash screen as shown below Progran Flash i ae 64 64 x 64 64 64 64 64 64 64 64 64 64 64 64 64 Status H Calculated Ox0000 Read O0x5b18 Calculated Ox0000 Read Ox dOd 5 Type pflash and press Enter The autoloader erases the flash EEPROM sectors and then displays the following prompt Begin XMODEM download of flash code Installation and Operation 97 Chapter 6 6 Use your terminal emulation software to specify the source location path and filename of the new firmware For HyperTerminal follow these steps a Select the Transfer menu b Select Send File c Inthe Send File screen enter the path and file name of the firmware or click on the Browse button to locate the file Select XModem as the protocol
5. Using cloth swabs cotton swabs cleaning agents or cleaning cartridges not approved for your drive may void the tape drive warranty Exabyte Mammoth and Mammoth LT tape drives Use an Exabyte Mammoth Cleaning Cartridge or a cleaning cartridge approved by Exabyte Exabyte M2 tape drives If you do not use AME media with SmartClean exclusively the M2 drive will require regular cleaning with a separate cleaning cartridge Use an Exabyte Mammoth Cleaning Cartridge or a cleaning cartridge approved by Exabyte Sony AIT 2 tape drives The Sony SDX 500C AIT 2 tape drives do not require periodic cleaning with a separate cleaning cartridge However under extreme environmental conditions you may need to use an AIT cleaning cartridge available from Exabyte Installation and Operation 15 Chapter 2 Selecting application software Make certain the application software you plan to use is compatible with the autoloader You can obtain software compatibility information about Exabyte products from Exabyte s web site www exabyte com Note If your application only supports an Exabyte or Sony tape drive and not the EZ17 autoloader you can run the autoloader in Sequential mode see page 38 and page 53 If your application doesnot support the Exabyte EZ17 but does support the Exabyte 210 library you can run the autoloader in 210 Emulation mode see page 36 You can install the application software on the host computer be
6. CAUTION Do not force the magazine into the autoloader Forcing the magazine may break the cartridge slot fingers 20 Exabyte EZ17M and EZ17A Hardware Installation Connecting the autoloader to the SCSI bus This section provides general guidelines for connecting the autoloader to the SCSI bus The autoloader and drive operate as two SCSI devices on one wide SCSI bus The autoloader can be connected to a narrow SCSI bus using the appropriate SCSI cable adapter see Appendix A gt Important The drive is a wide SCSI device Attaching it to anarrow SCSI bus will significantly reduce its performance Before you begin connecting the autoloader to the SCSI bus Read Appendix B which provides an overview of the SCSI interface and some general guidelines for connecting the autoloader to the SCSI bus Make sure the host computer and any peripheral devices are powered off CAUTION To avoid damaging the drive make sure the autoloader is powered off when you connect it to the SCSI bus Be aware that you can connect single ended and LVD SCSI devices to the same SCSI bus Mixing the two types of devices results in all devices on the bus operating as single ended devices The EZ17 with M2 or AIT 2 is LVD only Installation and Operation 21 Chapter 2 To connect the autoloader to the SCSI bus 1 Connect a SCSI cable to one of the SCSI connectors on the back of the autoloader Us
7. Connecting the power cord Powering on the autoloader Verifying the hardware installation Installation and Operation 7 Chapter 2 Unpacking the autoloader To unpack the autoloader remove the packing material and lift the autoloader out of the box Note Save all the original packing materials including the accessory box in case you need to ship or move the autoloader later To remove the shipping braces 1 Remove the magazine by grasping it at the top near cartridge slot 7 and pulling out as shown in the following figure p a Pa Cartridge wh magazine Po slot7 N SO A we a ae oe ae eee 8 Exabyte EZ17M and EZ17A Hardware Installation 2 Remove the shipping brace a Installation and Operation Grasp the cross brace and disengage it from one side support Then remove it from the autoloader as shown in the following figure Pull both of the side supports out of the autoloader _ Side 7 supports Cross brace Chapter 2 Obtaining accessories and equipment The autoloader is equipped with a 120 VAC power cord see page 124 for power cord requirements for other voltages and international use and one magazine The following table shows the additional accessories and equipment needed for autoloader operation Depending on the configuration you ordered you may receive some of these items in your accessory box Required accessories and equipment Data cartridges O
8. Exabyte EZ17M and EZ17A TapeAlert Specification Version 2 0 November 1997 IEEE 802 3 Carrier Sense Multiple Access with Collision Detection CSMA CD Access Method and Physical Layer Specifications 1985 EIA Rack Standards RS 310 B Conventions used in this manual This manual uses the following conventions Boxed text indicates keys on the operator panel Note Notes provide additional information gt Important Information next to the word Important helps you complete a procedure or avoid extra steps CAUTION Boxed text under the word CAUTION provides information you must know to avoid damaging the autoloader or tape drive or losing data Installation and Operation XV WARNING Boxed text under the heading WARNING provides information you must know to avoid personal injury xvi Exabyte EZ17M and EZ17A 1 Product Overview Congratulations on selecting the Exabyte EZ17M autoloader with aMammothTape drive or an Exabyte EZ17A autoloader with an AIT 2 tape drive Your new autoloader provides unattended data storage archiving backup and retrieval for small PC workgroups to multi server networks The autoloader s robot automatically loads and removes cartridges from the enclosed drive The EZ17M or EZ17A autoloader EZ17 shown in the following figure is designed as a standalone unit If you want to mount the autoloader in a rack you can purchase a rack mo
9. Note Certain software applications require the autoloader SCSI ID to be set one digit lower than the drive SCSI ID Refer to the documentation for your software application for more information Press t or Q until you see the SCSI ID you want for the autoloader Press ENTER If you changed the SCSI ID for the drive the following message flashes on the screen Power cycle the autoloader to change the drive SCSI ID or press ESCAPE to cancel Installation and Operation 35 Chapter 3 To keep the SCSI ID you set power the autoloader off wait 10 seconds and then power it back on If you do not want to keep the tape drive SCSI ID press ESCAPE CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the drive sufficient time to complete its reset operation Note You do not need to power cycle the autoloader if you only changed the autoloader s SCSI ID Setting the Emulation mode Use the 210 emulation mode if your application software does not support the EZ17 and does support the Exabyte 210 library When emulation is on the autoloader responds EXB 210 to a SCSI INQUIRY command This allows you to use most but not all application software packages that provide a driver for the Exabyte 210 library but not for the Exabyte EZ17 autoloader To set the autoloader to Exabyte 210 emulation mode 1 Press MENU The following screen appears
10. and so on Requests motion to stop and releases the solenoid so you can remove the magazine Note The robot parks in front of the drive If you want to access the drive use the Park amp Unlock command from the Main Menu Goes up one level from the current menu option cancels changes and stops tests and ESCAPE i demonstrations that were started through the Command Menu or Demo Menu Selects the menu goes down one level or confirms ENTER a parameter change or selection Resets the autoloader requires confirmation Note To reset the drive power cycle the autoloader Goes directly to the top of the Main Menu to the MENU WEN Security Menu Goes directly to the Status screen The Status STATUS screen is the default after a reset Installation and Operation 29 Chapter 3 Status screen The Status screen appears when you power on the autoloader The first line of the Status screen displays high level autoloader status If there is not any high level status to report the first line displays the product name The second line displays low level autoloader status If there is not any low level status to report the second line displays the tape drive s status An example of the Status screen with a status message Drive Ready No Tape is shown below EZ le DRdyNowTop Note The exact wording of your Status screen may be different Error codes If a hardware error occurs an error code and a
11. wait 10 seconds then power it on again to reset the tape drive CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider You may be asked to supply a diagnostic listing and you may need new firmware 72 Magazine sensor fail Magazine present sensor failure Make sure the autoloader is not being used by any host then reset the autoloader from the operator panel If necessary power the autoloader off wait 10 seconds then power it on again to reset the tape drive CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider Installation and Operation 139 Appendix C Error Description Corrective action no Internal S W error Firmware Make sure the autoloader is not being error used by any host then reset the autoloader from the operator panel If necessary power the autoloader off wait 10 seconds then power it on again to reset the tape drive CAUTION Wait at least 10 seconds 75 between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe erro
12. Beginning autoloader operations s sssusuns eee eee eee 45 Installation and Operation vii 4 Autoloader Operation 00 cece 47 Removing and replacing the magazine 005 48 Removing the Mmaeazine sew te toe Kes tele ced runnur es 48 Installing the magazine chee xd es ees etna Eee cee 50 Storing CALMS OS oss Lieiius feted as oe Rete e amp oie dea 52 Operating the autoloader in Sequential mode 53 Sequential options cies site erties les yee ise Setga ea eees 54 POOP OptON tint iin aU ele EER aie oe saat orto ag ute 54 REStattODHON 2 os Sed ed preii ne Seater eae oe Gee EE ee ese Me 54 Next Car bODHOM sises teresi ipee Peta inp dawned ewes 56 Setting Sequential mode options 23 eis Geely eae EG AS 56 Avoiding INTELEM PONS ose suite a ver San oP MOTAe Hea G eae er eek ied g 59 Viewing autoloader information suaus 0 00 c cece eee eee 60 Viewing code Versions 3 62 visd Sides Seeks uehs ches 60 WIC statistics nss ie sa eg Bere Gas er BA east a he 61 Viewing system Sensors 3s 4 050 ok pokes todes 24 Slee Sens rnnr 63 Viewing inventory information 0 000008 65 Performing hardware exercises 25 8 oe eles Bid Peete eee ee SS 67 Wsine CleMentS A vo sy Lae Sees aia Oe Mowe ea Pewee et eN 67 Using the Demo Menu hi 50 ce8 bles eee end ee ae oes BY 69 Using the Command Menu n fered Grey Seeetes petces 70 Resetting the autoloader info epics
13. Fora detailed description of the LEDs refer to the installation and operation manual for your drive M2 Mammoth and Mammoth LT LEDs LED states Condition All LEDs on The drive was reset or it is performing its power on self test Top LED on The drive requires cleaning or acleaning is in progress Top LED flashing Hardware error or the drive failed POST Middle LED on A tape is loaded and the drive is ready to perform tape motion activities Bottom LED flashing Tape motion A fast flash indicates high speed tape motion a For M2 only manual cleaning is required when standard AME media has been used Cleaning is automatic when AME with SmartClean cartridges are used exclusively Installation and Operation 85 Chapter 5 AIT 2 LEDs LED states Condition Busy left LED on SCSI activity is occurring Tape middle LED on Tape is loaded Status right LED on Cartridge is write protected Tape LED is flashing Error has occurred 3 5 seconds on 0 5 seconds off Tape LED is flashing Tape is loading or unloading 0 25 seconds on 0 25 seconds off Status LED is flashing Cleaning required 3 5 seconds on 0 5 seconds off a Manual cleaning is required when the drive has been operating in extreme environmental conditions Ejecting a cartridge manually If a problem occurs that requires intervention you may need to manual
14. If Slot detect failure The robot necessary power the autoloader off 42 could not find the specified slot wait 10 seconds then power it on position again to reset the tape drive 43 Tray home sensr fail Tray home CAUTION Wait at least 10 seconds sensor failure between powering the autoloader off and z E turning it back on again to allow the tape 44 Grip motion timeout Internal drive sufficient time to complete its reset software error operation Theta motor slippage The robot If the error persists contact your 45 had excessive slippage on its service provider theta axis Theta move failure The robot 48 had a positioning error while moving to pick a cartridge One or more tapes are inserted Remove the magazine and insert the data incorrectly A cartridge is upside cartridge correctly If the tapes are down inserted correctly but the autoloader continues to report this error message 69 press to override the error Only use this override if you are positive that the cartridges are inserted correctly see page 18 If you override the error anda cartridge is inserted incorrectly you will receive a fatal error during operation 138 Exabyte EZ17M and EZ17A Error Codes Error no Description Corrective action 71 Parameter gt limit Firmware error Make sure the autoloader is not being used by any host then reset the autoloader from the operator panel If necessary power the autoloader off
15. Sony web site at www storagebysony com support Lonsumer asp Setting up the hardware and software Obtain the following A host computer that uses an RS232 serial port Astraight through 9 pin serial cable not a null modem cable Windows 95 98 2000 or NT 4 0 The M2 or Mammoth Monitor program Exabyte provides a Windows based drive monitor software program that youcan download from Exabyte s web side www exabyte com or request from Exabyte Technical Support Note If you will be upgrading drive firmware you can download new firmware from Exabyte s web site www exabyte com or you can contact Exabyte Technical Support for firmware Installation and Operation 101 Chapter 6 Establishing drive communication To establish communication with the drive over the autoloader s serial port 1 Connect the serial cable to the autoloader and host computer see page 90 2 Disable security if it is enabled see page 42 3 Set the autoloader to LCD mode see page 39 Note Ifthe autoloader is in an error state or if the magazine is removed you can connect the serial port to the drive even if the autoloader is not in LCD mode 4 From the Main Menu press f or Q until you see the following screen In the above example nnnnn is the current baud rate for the autoloader 5 Press ENTER The following screen appears gt BaudRat nnnnn 6 Press or amp until you see the following screen
16. Support You may be asked to supply 134 adiagnostic listing you may need new firmware or anew controller card 135 136 137 All slots are full All data This error only appears when you are 194 cartridge magazine slots contain performing a demo Remove at least one a cartridge cartridge from the magazine All slots are empty All data This error only appears when you are 195 cartridge magazine slots are performing ademo Insert at least one empty data cartridge into the magazine Installation and Operation 141 Appendix C Error Description Corrective action no Tape in drive can t move Remove the cartridge from the tape drive Command cannot be executed and reissue the command 197 because thereisacartridgeinthe tape drive CHM full before move There Remove the magazine and look for was acartridge in the robot anything that might be obstructing the before a move operation robot initialize element status or Make sure the autoloader is not being diagnostic test used by any host then reset the autoloader from the operator panel If necessary power the autoloader off wait 10 seconds then power it on 198 again to reset the tape drive CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider You
17. additional instructions for performing the tests if applicable Test Description Additional instructions Move Cart Moves a cartridge from one When you select Move Cart the Move location to another Move Src screen appears Cartridge Important Do not load a Press or to select the cartridge in the drive The drive Source index the slot you want will not automatically eject the the robot to pick from then cartridge press ENTER The Move Dest screen appears Press or to select the destination index the slot where you want the robot to place the cartridge then press ENTER Init Element Performs an inventory of the Initialize cartridges Element Status 70 Exabyte EZ17M and EZ17A Autoloader Operation Test Description Additional instructions Pos to Element Positions the robot in front of the When you select Posto Element Position to drive or a magazine slot the Pos Elem Dest screen Element appears Press or 9 to select the element index where you want to position the robot then press ENTER Self Test Cycles the robot and picker through their entire ranges of motion once Park Moves the robot to the top of the autoloader Home Robot Moves the robot to its home position in front of the drive Cycle Pick Put Causes the robot to take a cartridge from a specified element and replace it in the same location the num
18. d Click on Send The system initiates the firmware upgrade and displays its progress on the screen When the upgrade is successfully completed the autoloader resets CAUTION Do not attempt to perform autoloader operations or power down the autoloader until after the autoloader automatically resets 98 Exabyte EZ17M and EZ17A Diagnostics and Firmware Creating a diagnostic listing via Console If you report a problem to Exabyte Technical Support you may be asked to create an autoloader diagnostic listing also called a dump via the Console interface A diagnostic listing is created when you use a terminal emulation program such as HyperTerminal to send an ASCII text copy of the diagnostic buffer from the autoloader to the host computer This buffer information can be used by support personnel to troubleshoot incidents with the autoloader Note These instructions assume you are using HyperTerminal a communications package available with Microsoft Windows If desired you can use a different terminal emulation software package To create a diagnostic listing 1 Access Console by following the steps in Connecting to the Console interface on page 90 2 Type dump and press Enter 3 Select the Transfer menu then select Capture Text 4 In the Capture Text screen enter the path and filename for the ASCII text file and press Enter 5 Press Enter again to start transferring the ASCII text file
19. display drive information 1 Press MENU The following screen appears mS Cc Wr tty Disabtled Installation and Operation 79 Chapter 5 Note It is not necessary to disable security to view drive information Press or Q until the following screen appears Press to display the Drive Info Menu The following screen appears Drive Status If you want to view drive status information press to display the Drive Status screen The following table lists the information displayed on the LCD s Drive Status screen Note Not all of these fields are available for AIT 2 drives Flash Version Status Description Type Displays the type of drive installed Serial Displays the serial number of the drive BootVer Displays the code level of the drive s boot ROM Boot Version FishVer Displays the code level of the drive s flash EPROM Needs Clean Indicates whether the drive is clean 0 or needs to be cleaned 1 80 Exabyte EZ17M and EZ17A Tape Drive Operation Status Description Cart St Cartridge Status Displays the status of the cartridge if any in the drive Loaded A cartridge is in the drive and the tape is loaded into the tape path Loading A cartridge is being loaded into the drive Unloading A cartridge is being unloaded from the drive Present A cartridge is in the drive but the tape is not loaded in the tape p
20. following autoloader information Code Versions Contains information about the flash code level and the boot code level System Statistics Contains information about robot operations System Sensors Contains information about the autoloader s mechanical sensors Inventory Contains information about the elements Viewing code versions The Autoldr Info Menu contains information about the flash code level and the boot code level To view code levels 1 Select Autoldr Info Menu from the Main Menu then scroll until you see the following screen gt Code Versions 60 Exabyte EZ17M and EZ17A Autoloader Operation 2 Press ENTER The following screen appears m Flash Note Your code levels may be different 3 To view the level of the boot code press or 4 until you see the following screen m Boot 0 0 2 6 Viewing statistics The Autoldr Info Menu contains a System Stats submenu To view statistics 1 Select Autoldr Info Menu from the Main Menu then scroll until you see the following screen System Sat at sS 2 Press to view the system statistics The following screen appears maMoves Installation and Operation 61 Chapter 4 In the previous example n is the total number of times the robot has picked a cartridge and placed it in the drive or a cartridge slot To view the other system statistics press or amp until you see the statistic you want Th
21. may be asked to supply a diagnostic listing and you may need new firmware Remove tape in drive The Remove the cartridge from the tape drive 199 cartridge must be removed before the autoloader can begin its POST Remove all tapes for calib All Remove the magazine it is unlocked cartridges must be removed so Remove cartridges from all the the autoloader can begin magazine slots the tape drive and the Replace the magazine The autoloader will automatically calibrate 142 Exabyte EZ17M and EZ17A Error Codes Error Description Corrective action no Eject sensor error Thereisabad Make sure the autoloader is not being sensor or the autoloader cannot used by any host then reset the communicate with the tape drive autoloader and the tape drive by over the serial interface and there powering the autoloader off wait 10 is acartridge protruding from the seconds then powering it on again to tape drive reset the tape drive 211 CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider Remove tape in robot A Remove the magazine it is unlocked cartridge was in the robot during Remove the cartridge from the robot 212 POST and place it in the magazine if you know where it goes Replace the magazine The autoloader automatical
22. on the bus 2 To that total add 0 7 meters 27 2 inches for the SCSI cable inside the autoloader 3 To that total add the internal cable lengths for any other SCSI devices on the bus Exabyte EZ17M and EZ17A Specifications SCSI terminator specifications The SCSI terminator must match the SCSI bus configuration that is wide or narrow single ended HVD or LVD In addition all termination must be external Do not use internal terminators to terminate the autoloader or the tape drive gt Important Exabyte recommends using active termination Exabyte testing has shown that older passive termination does not provide rising edge transitions that are fast or clean enough at fast SCSI speeds To ensure proper performance of the autoloader and tape drive Exabyte recommends one of the following external terminators The terminators for single ended HVD and LVD buses are not identical Do not mix the variants Terminator specifications Wide single ended AMP Amplimite 869516 1 Wide HVD AMP Amplimite 869515 1 AMP Amplimite 796051 1 wider EN SE LVD Multi mode Installation and Operation 127 Appendix A SCSI adapter specifications If you plan to connect the autoloader to a narrow SCSI bus you need one or two SCSI cable adapters The type of adapter you need depends on how you are setting up your SCSI bus If you are using the SCSI cable supplied with the autoloader and you are conn
23. robot control mode However the autoloader must be in SCSI mode for the application software to control the robot s motion For detailed information about SCSI commands refer to the Exabyte EZ17 Autoloader SCSI Reference Sequential If you want the autoloader to run as a sequential stacker device you need to set the autoloader to Sequential mode In this mode the application software does not need to provide support for autoloader functions only for the drive For detailed information about using Sequential mode see page 53 LCD Ifyou wantto perform operations from the operator panel that involve moving the robot or connecting the serial port to the drive you need to set the autoloader to LCD mode These operations such as exercising the autoloader s components and communicating with the drive over the serial port are included under the Command Menu the Demo Menu or the Serial Menu 38 Exabyte EZ17M and EZ17A Configuration Console When the autoloader is operating in Console mode you can download new firmware perform a diagnostic listing and view the LCD password Your host must have a remote terminal emulation program and be connected to the autoloader s 9 pin serial port See Chapter 6 for instructions To change the robot control mode 1 Press MENU The following screen appears 2 Disable LCD security as described on page 42 if it is enabled 3 Press t or Q to scroll through the Main Menu unt
24. the Exabyte s personnel or approved agent The autoloader is physically abused or is used in a manner that is inconsistent with the operating instructions or product specification defined by Exabyte The autoloader fails because of accident misuse abuse neglect mishandling misapplication alteration faulty installation modification or service by anyone other than the factory service center or its approved agent The autoloader is repaired by anyone including an approved agent in a manner that is contrary to the maintenance or installation instructions supplied by Exabyte Exabyte s serial number tag is removed The autoloader is damaged because of improper packaging on return CAUTION Returning the autoloader in unauthorized packaging may damage the unit and void the warranty If problems with the autoloader occur contact your maintenance organization do not void the product warranty by allowing untrained or unauthorized personnel to attempt repairs Notes vi Exabyte EZ17M and EZ17A Contents 1 Product Overview oi cis ic este weak a eee eae ee es 1 About the Exabyte EZ17 Autoloader lt 0100 6ic00s sede xt runna 2 Autoloader components ssssssss 8 OS ee Be ee ees 3 Front panel components jnet cae coe cee ieee hire ie 3 Internal COMPONENTS 6 eee eee 4 Back panel components cer auei weeken eters kee the eed 5 2 Hardware Installation 0 0 00 c eee 7 Unpackin
25. the Main Menu 2 Grasp the magazine at the top near cartridge slot 7 and pull out as shown in the following figure CAUTION Do not force the magazine out of the autoloader Doing so may damage the magazine or the robot 48 Exabyte EZ17M and EZ17A Autoloader Operation Pa p Cartridge magazine slot 7 SSN D p If the magazine does not release easily the autoloader s security setting may be turned on or the robot s gripper may be holding a cartridge Check the security setting and disable security if necessary see Disabling security from the LCD on page 42 If you suspect the robot s gripper is holding a cartridge power the autoloader off wait 10 seconds and then power it back on CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the drive sufficient time to complete its reset operation Installation and Operation 49 Chapter 4 Installing the magazine To install the magazine after accessing the cartridges or the drive follow these steps gt Important Use only magazines designed for the Exabyte EZ17M and EZ17A autoloader Do not use Exabyte magazines designed for other Exabyte libraries Before installing the magazine make sure there is not a cartridge in the drive If you install the magazine when there is acartridge in the drive the autoloader cannot complete its power on self test res
26. the Status screen appears on the LCD Note Ifthe autoloader is performing a cartridge move operation when it is reset it attempts to complete the move operation after it performs the power on self test Installation and Operation 73 Chapter 4 Notes 74 Exabyte EZ17M and EZ17A 5 Tape Drive Operation The application software automatically controls the drive to perform backup and restore operations Normally you do not need to intervene in the cartridge processing however you may occasionally want to perform the following tasks Cleaning the drive Resetting the drive Displaying information about the drive Monitoring the drive LEDs Fjecting a cartridge manually Note You cannot control the drive operation from the autoloader s operator panel Installation and Operation 75 Chapter 5 Cleaning the drive 76 Clean the drive whenever the autoloader displays ClnSoon on the Status screen or whenever your application software notifies you Not all software applications display cleaning requirements Regular cleaning helps ensure that the drive functions reliably If Must C1n appears on the Status screen the drive will not perform write or read functions until it is cleaned If your autoloader includes an M2 drive and you use AME with SmartClean cartridges exclusively your drive will automatically perform the cleaning operation without any user intervention If you do not use SmartClean cartridges e
27. the autoloader to Console mode Set the autoloader to Console mode by following these steps 1 Press MENU The following screen appears Securty Disabtled 2 Disable LCD security if it is enabled as described on page 42 94 Exabyte EZ17M and EZ17A Diagnostics and Firmware 3 Press t or Q to scroll through the Main Menu until you see the following screen gt Robot S GS 4 Press ENTER The following message flashes on the screen Select I F that controls robotic motions Then the following screen appears Robot SCs i 5 Press 4 or Q until you see Console and press to select it Installation and Operation 95 Chapter 6 Upgrading firmware via Console These instructions describe how to upgrade the autoloader firmware using the Console CAUTION Do not upgrade firmware unless Exabyte Technical Support has advised you to do so If performed improperly the upgrade procedure can render your device inoperable Consult with Exabyte Technical Support before performing an upgrade Because of memory limitations the autoloader cannot validate the new firmware databefore erasing and reprogramming the flash EEPROM If the checksum calculated by the autoloader does not match the embedded checksum the new firmware will be unusable Therefore before performing the write firmware operation use the READ BUFFER or READ FIRMWARE SCSI command to create a copy of your current firmware
28. the solenoid that controls the locking mechanism on the magazine the number of times you requested When you select Cycle Solenoid the message Select number of test cycles flashes on the screen Press or 2 to move the screen arrow to the digit you want to change Then press or to select the number of cycles you want this test to run and press ENTER You will hear a click each time the solenoid extends and retracts Resetting the autoloader 72 If the autoloader has encountered an error and is still not operating after you have tried the recommended corrective action for the error you may need to reset the autoloader A reset causes the autoloader to perform its power on self test CAUTION Before resetting the autoloader make sure it is not communicating across the SCSI bus Resetting the autoloader may disrupt communications on the SCSI bus Exabyte EZ17M and EZ17A Autoloader Operation To reset the autoloader use one of the following methods Press RESET on the operator panel then press ENTER at the confirmation screen or press ESCAPE to cancel Perform a power on reset by powering the autoloader off waiting 10 seconds then powering it back on CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the drive sufficient time to complete its reset operation When the power on self test is complete
29. to 55 using 57 148 return materials authorization RMA 112 robot description 4 exercising 67 to 72 parking 48 testing functionality 69 to 72 viewing statistics 61 robot control modes description 38 setting 38 to 40 S safety agency standards iii SCSI bus adapter connecting 22 adapter specifications 128 components 129 configuration guidelines 130 connecting autoloader 21 to 23 definition 129 LVD 130 maximum number of devices 129 mixing single ended and LVD devices 21 narrow 130 setting SCSI IDs for devices 34 terminating 127 wide 130 SCSI cable connecting 22 to 23 length 125 to 126 narrow SCSI 125 specifications 125 to 126 wide SCSI 125 SCSI configurations available for autoloader 2 SCSI connectors 5 Exabyte EZ17M and EZ17A SCSI IDs prevent from changing 40 requirements 131 setting 34 to 36 SCSI mode 38 SCSI terminator specifications 127 security description 40 disabling from LCD 42 to 43 prevented activities 40 setting from LCD 41 to 42 Sequential mode description 38 53 to 56 Loop option 54 56 to 57 Next Cart option 56 58 Restart option 54 to 55 57 using 53 to 58 sequential processing description 53 to 56 restarting with cartridge 1 58 using 53 to 58 serial port configuring for diagnostics 90 connecting 9 pin cable 90 connecting to tape drive 101 location 5 setting the autoloader s baud rate 91 service returning autoloader 112 shipping braces installing 113 to 116 removi
30. 00 392 8273 To return equipment for service Exabyte Service 1 800 445 7736 1 303 417 7199 fax Scotland 44 1 324 564564 e mail service exabyte com Note If it is more convenient to your location contact Exabyte Technical Support in Europe at the following numbers Phone 31 30 254 8890 Fax 31 30 258 1582 sExabyte Exabyte Corporation 1685 38th Street Boulder Colorado 80301 100844 1 000 8 4 4 1
31. 17A Diagnostics and Firmware This chapter describes how to do the following Connect to the Console interface Upgrade autoloader firmware via Console Create a diagnostic listing via Console View the LCD password via Console Communicate with the tape drive This chapter uses the following conventions Keys shown boldfaced in brackets for example Enter are keys you press on your host computer s keyboard Words shown in Courier for example he 1p are commands you type Installation and Operation 89 Chapter 6 Connecting to the Console interface This section describes how to access the Console interface the autoloader s internal diagnostics firmware You can use Console for upgrading firmware creating a diagnostic listing and viewing the LCD password Before accessing Console you must have the following A9 pin straight through serial cable not a null modem cable A host computer that uses an RS232 serial port Terminal emulation software such as HyperTerminal Note Exabyte recommends using HyperTerminal a standard communications package available with Microsoft Windows Connecting the serial cable 1 Power off the autoloader and disconnect the power cord 2 Connect the 9 pin cable to the back of the autoloader and to the host computer The following figure shows the location of the 9 pin serial port on the back of the autoloader 90 Exabyte EZ17M and EZ17A Diagnos
32. 8 diagnostics configuring the serial port 90 Help screen 99 prevented by security 40 setting baud rate 91 drive See tape drive Drive Status screen viewing 80 eject button 87 element address 69 element index 68 emulation mode description 36 using 36 to 37 Enter key description 29 location 28 environmental specifications 120 error codes complete list 133 to 141 displayed on LCD 30 Escape key description 29 location 28 ESD protection 17 146 European Union notice iv Exabyte 210 emulation See emulation mode F fan location 5 FCC notice iii firmware updating for the autoloader 96 updating for the tape drive 101 H high voltage differential HVD SCSI adapter specifications 128 maximum cable length 126 terminators 127 host computer connecting to autoloader 22 definition 129 operation on the SCSI bus 129 poweringon 25 See also adapter SCSI humidity specifications 120 IDs See SCSI IDs indexes See element index Industry Canada Notice iv Information Menu description 60 using 60 to 67 initiator See host computer Exabyte EZ17M and EZ17A installing the autoloader 17 to 25 checking the setup 44 connecting the power cord 24 connecting the SCSI bus 21 ESD protection 17 preparation 17 to 26 troubleshooting 106 to 107 Inventory Menu description 65 using 65 to 67 K keypad functions 29 location 3 using 29 L LCD Drive Status screen 80 Main Menu 31 Status screen 30 LCD mode 38 LCD
33. CAUTION Wait at least 10 seconds 29 between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider Picker doesnot move The picker Remove the magazine and look for 30 could not move along the reach anything that might be obstructing the axis picker Picker failed home The picker Make sure the autoloader is not being 31 could not return to the home used by any host then reset the position along the reach axis autoloader from the operator panel If necessary power the autoloader off 33 Picker snsr state bad The wait 10 seconds then power it on picker s sensor state is invalid again to reset the tape drive Picker sensor failure The picker CAUTION Wall ab aSr Seconde 34 between powering the autoloader off and sensor s are defective a turning it back on again to allow the tape Can t load drive The robot could drive sufficient time to complete its reset 38 not load the cartridge into the operation tape drive because of mechanical problems Ifthe error persists contact your service provider Installation and Operation 137 Appendix C Error Description Corrective action no Theta home sensor Robothome Make sure the autoloader is not being 41 sensor failure used by any host then reset the autoloader from the operator panel
34. EXABYTE EZ17M AND EZ17A AUTOLOADER INSTALLATION AND OPERATION 328824 004 Exa byte Copyright Disclaimer Copyright 1998 2001 by Exabyte Corporation All rights reserved This item and the information contained herein are the property of Exabyte Corporation No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the express written permission of Exabyte Corporation 1685 38th Street Boulder Colorado 80301 Exabyte Corporation makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Exabyte Corporation reserves the right to revise this publication without obligation of Exabyte Corporation to notify any person or organization of such revision or changes Trademark Notices Exabyte and Exapak are US registered trademarks of Exabyte Corporation M2 MammothTape SmartClean EZ17 and NetStorM are trademarks of Exabyte Corporation People Working for You and SupportSuite are service marks of Exabyte Corporation Advanced Intelligent Tape AIT is a trademark of Sony Electronics Inc All other product names are trademarks or registered trademarks of their respective owners Note The
35. Securty D i sabililied 2 Disable LCD security as described on page 42 if it is enabled 36 Exabyte EZ17M and EZ17A Configuration 3 Press t or Q to scroll through the Main Menu until you see the following screen In the example above the E indicates whether 210 emulation is on 1 or off 0 4 Press to view the options in the SCSI Menu if you want to change the 210 emulation setting The following screen appears 6 Press to view the emulation options The following screen appears In the example above n is either 0 or 1 7 Press t or Q until you see the setting you want If you want 210 emulation on press when the LCD displays 1 If you want 210 emulation off press when the LCD displays 0 Installation and Operation 37 Chapter 3 Setting the Robot Control mode The robot control mode determines which interface is used to control the motion of the robot Robot control modes are described below After you select a control mode it remains in effect until you change it Cycling the power or resetting the autoloader does not change the control mode SCSI Ifyou want the application software to control autoloader operations you must set the autoloader to SCSI mode In this standard operating mode the application software controls the motion of the robot by issuing SCSI commands across the SCSI bus Note The application software can issue commands to the autoloader regardless of the
36. Z17M M2 autoloader assuming a 2 5 1 compression ratio Maximum capacity 280 gigabytes EZ17M Mammoth autoloader assuming a 2 1 compression ratio Maximum capacity 196 gigabytes EZ17M Mammoth LT autoloader assuming a 2 1 compression ratio Maximum capacity 910 gigabytes EZ17A AIT 2 autoloader assuming a 2 6 1 compression ratio Installation and Operation 119 Appendix A Capacity and speed continued Maximum transfer rate EZ17M M2 autoloader 30 MB per second assuming a 2 5 1 compression ratio Maximum transfer rate EZ17M Mammoth autoloader 6 MB per second assuming a 2 1 compression ratio Maximum transfer rate EZ17M Mammoth LT autoloader 4 MB per second assuming a 2 1 compression ratio Maximum transfer rate EZ17A AIT 2 autoloader 15 MB per second assuming a 2 6 1 compression ratio Size and weight Size 8 4 high x 8 3 wide x 18 3 long inches 21 3 x 21 1 x 46 2 cm Weight 9 8 kg 21 5 Ibs Operating environment Ambient temperature 5 C to 35 C 41 F to 95 F Relative humidity 20 to 80 noncondensing Wet bulb 26 C 79 F max Power Input voltages Accepts 100 to 240 VAC at 50 to 60 Hz automatic input voltage selection Power consumption 23 watts average AC true power idle 29 watts average AC true power operating 37 watts maximum AC true power o
37. abling Make sure that all SCSI cables are securely connected at both ends Single ended LVD and HVD devices Make sure all devices on the bus are all single ended or LVD or all differential You can connect single ended and LVD devices to the same bus However mixing the two types of devices results in all devices on the bus operating as single ended devices These devices include the controller cards cables and terminators CAUTION Connecting a single ended or LVD device to an HVD SCSI bus may hang the SCSI bus SCSI cable lengths Make sure the SCSI cabling does not exceed maximum lengths see page 126 Termination Make sure your bus is properly terminated as described on page 22 Make sure that you use the correct terminator see page 127 If another SCSI device previously terminated the SCSI bus and is no longer at the physical end of the bus be sure to remove the terminators from that device Exabyte EZ17M and EZ17A Troubleshooting v Compatibility Make sure that your drive and autoloader are compatible with the application software you plan to use Visit Exabyte s website at www exabyte com for compatibility information Y SCSI adapter card installation Make sure that you installed your SCSI adapter card correctly Refer to the documentation that came with your card for installation and troubleshooting instructions Pay special attention to steps describing setting various jumpers and switches on t
38. aheniy ere ew was aioe i od 72 5 Tape Drive Operation 000 e eee eee eee eee 75 Cleaning the drive oye vets o hie Cede a kh mar ea vie een ee Here 76 Resettins the drive iseer ge a ist eek ang ete ed asa ede Bas alas 79 Displaying information about the drive 0 79 Monitoring the drive LEDS oi ieccsd ihe pleas ka eee BES Pee dee See 85 Ejecting a cartridge manually 205 3s o 60050s cds eens wes eidwsw ds 86 viii Exabyte EZ17M and EZ17A 6 Diagnostics and Firmware 0000ee eee eee eens 89 Connecting to the Console interface 0c c eee ee ee eee 90 Connecting the sertalcabley ict coin eee ere wer te teen 90 Setting the autoloader s baud rate 0 91 Accessing Console using HyperTerminal 92 Setting the autoloader to Console mode 04 94 Upgrading firmware via Console 0 cece 96 Creating a diagnostic listing via Console 000000005 99 Viewing the LCD password via Console 005 100 Communicating with the tape drive cic cise ene 101 Setting up the hardware and software 045 101 Establishing drive communication 0000s eee 102 Using the M2 or Mammoth Monitor software 104 7 Troubleshooting aiicene tea hina eae atl te weed aes 105 Problems with autoloader installation 0 000005 106 Problems with drive operation i244 eee eh ees e
39. alling the autoloader on the SCSI bus 130 IVDSCS Iisa tite ova Bo Rake ae have nate neiee ld beak eeaioebn any eta Rava 130 Wde SC te es hr ae is oh hg Sle I es A oe oi 130 SOS IIS 2 tae tite eee wl E EE Ae SERS eee 131 SC Sl terminator ciushs a a aaa Hie dl eee cea eee wees 131 G Error Codes secre tebe ieven eiwaweea a ce cewe 133 Ndek Geena rt ent canna ea Seer kame er tre a mane ear ayer 145 Contacting Exabyte 0 cee eee eeee Inside back cover xX Exabyte EZ17M and EZ17A How to use this manual This manual describes how to install configure operate maintain and troubleshoot the Exabyte EZ17M and EZ17A autoloader Note This manual uses EZ17 to refer to either the EZ17M or EZ17A First time installation If you are installing the autoloader for the first time refer to the following chapters Installation and Operation Chapter 1 provides an overview of the autoloader s features and components Appendix A lists additional autoloader and drive specifications Chapter 2 provides instructions for installing the autoloader hardware connecting the autoloader to the SCSI bus and powering on the autoloader Appendix B provides additional information about SCSI configurations Chapter 3 describes how to configure the autoloader for operation on the SCSI bus and for operation with your application software Follow the steps at the end of this chapter to verify the setup and to begin aut
40. ath Empty The drive does not contain a cartridge Format Displays the data format of the cartridge currently in the drive Present Indicates whether a drive is installed 1 or not 0 Occupid Occupied Indicates if a cartridge is loaded in the drive 1 or not 0 OccVald Occupied Valid Indicates if the occupied information is reliable 1 or not 0 Access Indicates if the drive is accessible to the robot 1 or not 0 5 To view additional drive information press from the Drive Info Menu and then press to display the Drive Display screen The following screen appears Installation and Operation 81 Chapter 5 The following table lists some messages that can appear for the M2 Mammoth and Mammoth LT tape drives Fora complete list refer to your drive s installation and operation manual available in PDF format from www exabyte com M2 Mammoth and Mammoth LT drive display messages Tape drive status messages READY NOTAPE The drive is ready to accept a cartridge LOADING The drive is loading the tape READY TAPE The drive has successfully loaded the tape and is ready for read write operations EJECT The unload button was pressed The drive ejects the cartridge as soon as it finishes its current operation EJECT PREVNT The software has disabled the eject function with the PREVENT ALLOW MEDIA REMOVAL command The drive
41. ber of times you requested When you select Cycle Pick Put the Cycle PP Src screen appears Press or 9 to select the source index where you want the robot to pick and put the cartridge and press ENTER Themessage Select number of test cycles flashes on the screen Press 4 or to move the screen arrow to the digit you want to change Then press or 4 to select the number of cycles you want this test to run and press ENTER Cycle Theta Moves the robot up and down the number times you requested When you select Cycle Theta themessage Select number of test cycles flashes on the screen Press or Q to move the screen arrow to the digit you want to change Then press or to select the number of cycles you want this test to run and press ENTER Installation and Operation 71 Chapter 4 Test Description Additional instructions Cycle Reach Causes the following Therobotto move to its home position on the theta axis The picker to move to the extended position to the retracted position and back to the extended position When you select Cycle Reach themessage Select number of test cycles flashes on the screen Press 4 or Q to move the screen arrow to the digit you want to change Then press or to select the number of cycles you want this test to run and press ENTER Cycle Solenoid Exercises
42. brief description appears automatically on the Status screen You must correct the error before operation can continue Refer to Appendix C for help in diagnosing and correcting errors The error message provides the error s numerical code and a brief explanation of the error 30 Exabyte EZ17M and EZ17A Configuration Menus To access the Main Menu press MENU Then press or repeatedly to loop through the menus and return to where you started Menus with are menus that have changeable options Menus withm are menus that only have viewable information Press to view the options or information available from the menu you want The menu structure is shown in the following figure The selections available from the Main Menu are described in the table following the figure Main Menu i Drive Command Security Seq Opt Robot Info Menu Loop SCSI Drive Status Move Cart Restart LCD Drive Display Init Element Next Cart Sequent Pos to Element Console Self Test Park Home Robot Cycle Pick Put Cycle Theta Cycle Reach Cycle Solenoid s Autoldr Demo Park amp Serial scsi Info Menu Unlock Connect to dr
43. cessary power the autoloader off wait 10 seconds then power it on again to reset the tape drive CAUTION Wait at least 10 seconds 14 between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider CHM full wrong time Therewas Make sure there is nothing blocking 17 a cartridge in the robot at the the robot or the tape drive wrong time Make sure the autoloader is not being Source inside drive The robot used by any host then reset the could not successfully pick a autoloader from the operator panel If cartridge because it was still necessary power the autoloader off loaded in the tape drive wait 10 seconds then power it on again to reset the tape drive T CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider Installation and Operation 135 Appendix C Error Description Corrective action no Pick error The robot could not Remove the cartridge magazine and pick from a full cartridge slot look for anything that might be obstructing the robot Make sure the autoloader is not being used by any host then reset the autoloader from the operator panel If necessary power the autoloader off wai
44. drive Note If you attempted to remove the magazine the autoloader does not release the magazine s solenoid until it has completed the move 3 Ifa cartridge is in the drive the following happens a The robot waits for the drive to eject the cartridge then reseats the cartridge in the drive b The autoloader initializes element status to check for cartridges in the magazine c The robot returns the cartridge to its original slot Installation and Operation 55 Chapter 4 Next Cart option The Next Cart option allows you to interrupt sequential processing and specify that the next cartridge the autoloader selects is the cartridge in slot 1 If you want to resume sequential processing from the first cartridge select Next Cart from the Sequential Options Menu Setting Sequential mode options This section describes how to set the Loop Restart and Next Cart options after you have configured the autoloader to run in Sequential mode To set the Sequential mode options follow these steps 1 From the Status screen press MENU The following screen appears Securty Disabtled 2 Disable LCD security if it is enabled as described on page 42 3 Press f or Q to scroll through the Main Menu until you see the Sequential Options screen In the example above each n has the value described below L Loop option n 1 on or 0 off R Restart option n 1 on or 0 off N the next cartridge t
45. e Es 108 Problems with autoloader operation 0 0000 eee eae 109 8 CIVICS a ica ise fas acm ni esa asthe Wi Seah E a 111 Cleaning requirements coisa haa ore sale 4 MA oe a eR ES 111 Using touch up paint on the housing 000008 112 Returning the autoloader for service 0 00 cece eee ee 112 Preparing the autoloader for shipping 112 Installing the shipping braces si 4 i cot Ps Oo es ales 113 Packing the autoloader 1 civitntsr ts ciaveciowl la sey cess 117 Installation and Operation ix A Specifications lt taccac erie eat hi ee orenTe aera sb esas 119 Overall specifications for the autoloader 0 0 119 WISI ACAD ACTOS Spat sees et enea thee edie Oe ae arene Pe ne eee anes 121 AME with SmartClean media for M2 drives 121 AME media for Mammoth or Mammoth LT drives 122 AME media for AIT 2 drives 02 0 cece eee 122 Media compatibility lt 2 os eyo See evar oeiseesen duens sen Soeur tes 123 Power cord requirements mis io 84 25 ali eN ee aude te rren 124 SCSI cable specifications ocx sce Pare Shae ee eee te ete eye 125 SCSI terminator specifications i eves view eee ea viens beeen we tees 127 SCSI adapter specifications celery hoa ated amen nnne 128 B SCSI Configuration cj isees Wei Seiwa ewe eee awe 129 SCS COMPONENTS wes aes tis Heathen ce glee kee ee cee EE ooo ashe 129 Considerations for inst
46. e an appropriate SCSI adapter if you are connecting the autoloader to a narrow SCSI bus see page 128 for more information CAUTION All wide SCSI configurations SE LVD and HVD use the same 68 pin connector Connecting a single ended or LVD tape drive directly to an HVD SCSI bus may cause the SCSI bus to hang 2 Ifthe autoloader is the last device on the SCSI bus install a terminator on the unused connector as shown in the following figure See page 127 for information about terminator requirements From host Pa ee 22 Exabyte EZ17M and EZ17A Terminator Hardware Installation 3 Ifthe autoloader is not the last device on the bus connect a SCSI cable from the unused SCSI connector to the next device on the bus as shown in the following figure From host To next device Installation and Operation 23 Chapter 2 Connecting the power cord gt Important The power cord shipped with the autoloader is a 120 VAC three conductor power cord for use in the United States and Canada If you are planning to use an input voltage other than 120 volts AC or if you plan to use the autoloader outside of the United States or Canada you must supply your own power cord Refer to page 124 for more information 1 Verify that the power switch on the back of the autoloader is off the 0 is pressed 2 Connect the female end of the power cord to the power connector on t
47. e autoloader The difference between an element index and an element address is that an index is a fixed number set by the autoloader whereas an address can be changed by your application software using the SCSI MODE SELECT command The element indexes correspond to the autoloader s default element addresses The element addresses are displayed in the Inventory Menu Using the Demo Menu Before running the demo 1 Disable security if it is enabled see page 42 2 Change the control mode to LCD see page 39 3 Verify that there is at least one cartridge present and one empty slot before you begin the test 4 From the Main Menu select Demo Menu The message Set total demo moves flashes on the screen then the following screen appears 0000010 amp a In the example above the number of demo moves is set to 10 5 Press or to move the screen arrow to the digit you want to change then press or amp to select the number you want 6 Press to start the demo Installation and Operation 69 Chapter 4 Using the Command Menu To perform hardware exercises and inventory checks 1 From the Main Menu select Command Menu The following screen appears Move Cart 2 If you want to move a cartridge press ENTER If you want to perform other exercises press or 4 until you see the exercise you want to perform and then press ENTER The following table describes each exercise and provides
48. e following table describes the system statistics you can view Note The System Statistics are cumulative across resets System Statistics Description PickRet Pick Retry The number of times the robot retried picking a cartridge PutRet Put Retry The number of times the robot retried placing a cartridge ThetRe Theta Retry The number of times the robot retried to position itself on the theta axis Short Loads PwrCnt The number of times the autoloader has been power cycled or Power Cycle Count reset from the operator panel Loads The number of times the robot loaded pushed a cartridge into the drive Reloads The number of times the robot reloaded the cartridge inthe drive because the drive ejected the cartridge too soon ShrtLds The number of times the robot reloaded a cartridge into the drive either because the drive ejected the cartridge too soon and the cartridge was not ejected far enough or the cartridge did not load completely into the drive on the first attempt DPckRet Drive Pick Retry The number of times the robot retried picking from the drive because the drive did not eject the cartridge far enough 62 Exabyte EZ17M and EZ17A Autoloader Operation Viewing system sensors The System Sensors screens enable you to troubleshoot hardware problems by checking the current status of the autoloader s internal mechanical sensors To view
49. ecting to a narrow host you need a 68 pin female to 50 pin male adapter The following adapters are available from Exabyte Single ended 68 pin female to 50 pin male adapter 320224 Single ended 68 pin male to 50 pin female adapter 325785 HVD 68 pin female to 50 pin male adapter 320225 gt Important The adapter you use must terminate the unused data lines 128 Exabyte EZ17M and EZ17A 34 SCSI Configuration This appendix provides an overview of the SCSI interface and provides some general guidelines for connecting the autoloader to the SCSI bus SCSI components The SCSI system consists of the following components Initiator The host computer system acts as the initiator of commands It consists of the application software the operating system the device driver and the SCSI adapter card Bus The SCSI cables connected to the adapter card and to the autoloader as well as other devices on the bus provide a pathway or bus for passing commands Targets The autoloader and the tape drive are peripheral devices or targets that are capable of receiving commands from the host Up to sixteen devices including the host computer can be connected to the wide SCSI bus and up to eight devices can be connected to the narrow SCSI bus Installation and Operation 129 Appendix B Considerations for installing the autoloader on the SCSI bus This section provides the basic guidelines and conside
50. es what the autoloader does after it has finished processing the last cartridge in the magazine As shown in the following table the autoloader can either loop back to the first cartridge in the sequence and start processing the cartridges again or stop and wait for operator intervention Operator intervention typically means removing the autoloader s magazine and inserting a new magazine If Loop is The autoloader On Returns to cartridge 1 and starts processing the cartridges again Off Stops processing cartridges and waits for operator intervention Restart option The Restart option determines where the autoloader restarts after it is reset or power cycled or after the magazine is removed and replaced The autoloader can restart either at the beginning of the cartridge sequence or where it left off when the interruption occurred 54 Exabyte EZ17M and EZ17A Autoloader Operation As shown in the following table the Restart option determines what the autoloader does next If Restart is The autoloader On Restarts at slot 1 Off Resumes where it left off Before the autoloader restarts Before restarting the autoloader performs the following actions 1 The autoloader performs a power on self test POST 2 Ifthe robot was moving a cartridge it finishes the move This includes inserting the cartridge into the drive if the robot was moving a cartridge to the
51. for the tape drive Separate IDs allow the robot and tape drive to operate as independent devices receiving different sets of SCSI commands from the host SCSI terminator If the autoloader is the last device on the SCSI bus you must terminate the bus by installing a pass through terminator on one of the autoloader s SCSI connectors Or if there is an unused connector at the end of the SCSI cable you can terminate the bus there The autoloader does not supply terminator power gt Important Exabyte recommends using active termination Exabyte testing has shown that older passive termination does not provide rising edge transitions that are fast or clean enough at fast SCSI speeds Installation and Operation 131 Appendix B Notes 132 Exabyte EZ17M and EZ17A Error Codes This appendix describes the error codes that appear on the autoloader s LCD liquid crystal display Note For information about SCSI error conditions sense data refer to the Exabyte EZ17 Autoloader SCSI Reference For information about drive errors refer to the SCSI reference for your drive CAUTION Some corrective actions advise you to reset the autoloader Before resetting make sure there is no SCSI activity on any connected SCSI bus so you do not disrupt communications Installation and Operation 133 Appendix C The following table lists the autoloader hardware error conditions in numerical order Error
52. fore or after autoloader installation However if you install the software first you may need to reconfigure it for use with the autoloader 16 Exabyte EZ17M and EZ17A Hardware Installation Preparing the autoloader for installation Before you begin hardware installation do the following Make certain the SCSI host bus adapter card installed in the host computer and the application software are compatible with the autoloader Software compatibility information is available from www exabyte com Ensure that the work area is free from conditions that could cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface such as your computer s metal chassis Locate an appropriate area for the autoloader The autoloader must have a level surface near a readily accessible outlet In addition there must be approximately 15 cm 6 inches of open area behind the autoloader for adequate air flow Asan option you can install the autoloader into a rack by contacting Exabyte for a rack mount kit which includes hardware and installation instructions See Contacting Exabyte on the inside back cover WARNING Before performing any installation or maintenance procedures be sure that the autoloader power switch isin the off position and that the power cord is disconnected from the autoloader and the outlet Installation and Operation 17 Chapter 2 Preparin
53. fter the second cleaning there may be a problem with the drive gt Important Ifthe drive ejects the cleaning cartridge immediately after loading it and the LCD displays the message Depleted you need to replace the cleaning cartridge To order cleaning cartridges contact Exabyte see Contacting Exabyte on the inside back cover 5 Replace the cartridge magazine gt Important Before reinstalling the magazine make sure there is not a cartridge in the drive If you install the magazine when there is a cartridge in the drive the autoloader cannot complete its power on self test and will display an error 78 Exabyte EZ17M and EZ17A Tape Drive Operation Resetting the drive If the drive has encountered an error and is still not operating after you have tried the corrective action for the error you may need to reset the drive Areset causes the drive to perform its power on self test To reset the drive power the autoloader off wait 10 seconds and then power it back on CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the drive sufficient time to complete its reset operation Note Pressing on the operator panel does not reset the drive Displaying information about the drive From the operator panel you can display information about the drive The information screen is updated whenever there is a change in drive status To
54. ftware check the setup by performing the suggested exercises below While these exercises are not required it is a good idea to verify that your software and hardware are properly communicating before you begin operations Use the Demo Menu to exercise the hardware This determines whether the autoloader hardware components are operating properly See Using the Demo Menu on page 69 for more information Use the application software to load and unload one or more cartridges into the drive This determines whether the software autoloader and drive are communicating properly Back up several megabytes of data and perform a comparison check on the backed up data This determines whether the software and drive are communicating properly If the autoloader and drive are not operating as expected see Chapter 7 for troubleshooting information If there is an error code displayed on the LCD see Appendix C for a list of error codes and corrective actions If you cannot solve the problem yourself contact your service provider or Exabyte see Contacting Exabyte on the inside back cover Exabyte EZ17M and EZ17A Configuration Beginning autoloader operations After you configure the autoloader you are ready to perform backup and restore operations However before you begin check the following The drive does not have a cartridge loaded The robot does not contain a cartridge The cartridge magazine is installed
55. g field Click OK Exabyte EZ17M and EZ17A Diagnostics and Firmware 4 In the Properties screen make sure the fields contain the following values then click OK Bits per second baud rate of the computer Data bits 8 Parity bits none Stop bits 1 Flow control none 5 Check the ASCII setup from HyperTerminal a From the File menu select Properties b In the Properties screen select the Settings tab c Inthe Emulation mode field select ANSI d Click on the ASCII Setup button e In the ASCII Setup screen make sure none of the boxes have check marks Uncheck the boxes if necessary f Click OK in the ASCII Setup screen g Click OK again in the Properties screen 6 The Console program should now appear in HyperTerminal s main window If necessary type redraw and then press Enter to refresh the screen Installation and Operation 93 Chapter 6 7 If desired type help and then press Enter to display Console s Help screen as shown in the following figure Connand Help Generic Connands help lt process_nane gt show available conmands lt process_nane gt run console process redray dunp Console Screen Hanes cal diag hist nodesell scsin stats config drive iny nodesel2 sense deno flash nail schip sensors Note Ifgarbled characters or no characters appear on the screen make sure you have the same baud rate set for the host as you do for the autoloader Setting
56. g Exabyte on the inside back cover 26 Exabyte EZ17M and EZ17A 3 Configuration This chapter provides steps for configuring the autoloader as follows Start by reading the first section Using the operator panel for general information about the keypad LCD and menus Then follow the instructions in Configuring the autoloader on page 33 to set the SCSI IDs and other configuration options Be sure to follow the guidelines at the end of this chapter in Checking the setup on page 44 Finally read Beginning autoloader operations on page 45 Installation and Operation 27 Chapter 3 Using the operator panel The autoloader includes an operator panel consisting of a two line LCD and a keypad shown in the following figure The operator panel allows you to interactively control autoloader operations You can set autoloader options check operating statistics and exercise autoloader hardware LCD Keypad ENTER ESCAPE MENU STATUS REMOVE RESET PA 28 Exabyte EZ17M and EZ17A Configuration Operator keys Use the keys on the operator panel to perform the operations described in the following table Keys Operations Scrolls up or down through the menus or increases DIE or decreases option values Shifts the screen arrow left or right one digit when changing SCSI IDs password number of moves
57. g and installing cartridges This section describes how to prepare cartridges for use in the autoloader and install cartridges in the magazine For detailed information about selecting the appropriate cartridges to use with your autoloader see Selecting cartridges on page 11 To prepare and install cartridges 1 Verify that the write protect switches on the cartridges are set correctly as shown in the following figure You can use a ball point pen or similar instrument to set the write protect switch Write protect switch on Write protect switch on the M2 cartridge the AIT 2 cartridge 2 Remove the magazine as described on page 8 if necessary 18 Exabyte EZ17M and EZ17A Hardware Installation 3 Place the magazine on its back with the cartridge slots facing up and orient the cartridge as shown in the following figure 4 Insert a cartridge into each slot CAUTION Avoid touching or opening the cartridge dust cover when handling the cartridge Make sure the cartridge is inserted as shown in the figure above or you may damage the magazine when you place it into the autoloader Installation and Operation 19 Chapter 2 5 Position the magazine so the bottom mounting guide on the magazine near cartridge slot 1 aligns with the slot in the bottom of the opening in the autoloader 6 Push the top of the magazine in toward the autoloader until it snaps into place as shown in the figure below
58. g the autoloader nc 00 o lt ununa nun nee eehne perme Ce OES 8 Obtaining accessories and equipment 0 eee eae 10 Selecting cartridges ci unt okt ceng xis Kine ete rey esas 11 Selecting cleaning cartridges achiev cede eee eek Ss Sah 15 Selecting application software pvc iis usuusu eae ce ate ee 16 Preparing the autoloader for installation 0004 17 Preparing and installing cartridges 0 c eee ee eee eee 18 Connecting the autoloader to the SCSI bus 00044 21 Connecting the power cord lt 4 kitcdse eb eenaed oh RM eens 24 Powering on the autoloader so fnce teens ree pees ed 25 Verifying the hardware installation 0000 26 3 Configuration 2 2 2 2is s 0 e8eies ae bese Pew eas ea iia 27 Using the operator Panels menos ori a es eines earner ne 28 Op r tor keys iste never eas cea KAE REEE RAEE eae 29 Status Screen ecco eraa wins Me behead Meee le ae ca ae wis Meek 30 Bror COGS eiere Sith eh tots ics Ode we hts he le ah a Ee Bs 30 Menus 243 de feta Ar EERE wv tucmbuton mended ee edb wus woke 31 Configuring the autoloaden yowscr teats wa eee eee ee eee Meee RA 33 Setting the SCSIIDS v5 ve cieen seen ce Sica weed oka eae 34 Setting the Emulation mode 3 2040 icicle tapamed waned he 36 Setting the Robot Control mode usunn rnn 38 Setting the LCD Security option ns es eee ees 40 Checking the setup eri rsisrerniiemni he heen ES E E E RESA 44
59. ge capacities gt Important For optimal performance and reliability Exabyte recommends only AME media with SmartClean for M2 tape drives M2 can use other AME media but will require regular cleaning with an Exabyte Mammoth cleaning cartridge The M2 drive cannot write data to or read data from metal particle MP tape If you insert an MP cartridge the drive immediately ejects it Note M2 does not support AIT cartridges If you try to insert an AIT cartridge the drive automatically ejects it Installation and Operation 13 Chapter 2 Sony AIT 2 tape drives Sony SDX 500C AIT 2 drives write to the highly reliable AME cartridges for AIT 1 and AIT 2 drives available in lengths of 230 meters and 170 meters The Sony SDX 500C drive automatically ejects cartridges it does not support such as AME with SmartClean cartridges Note Although the AIT cartridges include Memory in Cassette MIC capability the library does not currently support this feature gt Important Using AIT 1 cartridges in an AIT 2 drive will affect the overall performance of the drive To ensure maximum transfer rates and capacity use 230m AIT 2 cartridges 14 Exabyte EZ17M and EZ17A Hardware Installation Selecting cleaning cartridges To select cleaning cartridges for your library refer to the appropriate section below for either Exabyte Mammoth Mammoth LT and M2 drives or Sony SDX 500C AIT 2 drives CAUTION
60. he Status screen press MENU The following screen appears Exabyte EZ17M and EZ17A Configuration Note Ifthe menu displays Di sabled the security option is already disabled If the menu displays LCD Pw security was enabled using the LCD as described in the following steps If the menu displays SCSI security was enabled by your application using a SCSI command If a SCSI command was used to enable security it must be used to disable security Refer to your software documentation for instructions 2 Press to enter the Security Menu The following message flashes on the screen Enter password and press ENTER to disable security or ESCAPE to cancel Then the following screen appears PW 000 amp I 3 Enter the three digit password you selected when you set security Press or Q to move the screen arrow under the digit in the password that you want to change and or amp to change the numbers The default password is 000 When you are finished press ENTER The following screen appears Secu If you enter the wrong password the system displays an error message Installation and Operation 43 Chapter 3 Note If you forget the password try entering the default password 000 If the password has been changed from the default and you do not know what it is see Chapter 6 for instructions about how to view the LCD password Checking the setup 44 After you install the hardware and so
61. he back of the autoloader Power switch Power cord 24 Exabyte EZ17M and EZ17A Hardware Installation 3 Plug the male end of the power cord into the power source Note The autoloader has autoranging voltage selection so you do not need to change the voltage setting Powering on the autoloader 1 Power on the host computer system Note If your host system requires that attached peripheral devices be powered on before the host power on the autoloader before you power on the host 2 Push the power switch on the back of the autoloader to the on position the I is pressed 3 Wait while the autoloader performs its power on sequence During this time the following activities occur The cooling fan begins to rotate The LCD illuminates and displays the initialization sequence The drive and the autoloader perform their power on self tests The LCD displays the Status screen Installation and Operation 25 Chapter 2 Verifying the hardware installation If the autoloader does not power on as described check the following Is the power switch on Is the power cord inserted correctly Is the SCSI bus terminated Is the host computer system powered on Is the SCSI cable connected to the autoloader and host computer Is there an error code displayed on the autoloader LCD See Appendix C If you cannot resolve the problem yourself contact Exabyte see Contactin
62. he card Make sure that the card is properly seated Y Software installation Make sure that your application software is installed and configured correctly Refer to the documentation that came with your software Pay special attention to steps describing configuring the software for use with the autoloader and drive v Control mode Make sure the autoloader is operating in the correct control mode For most applications the control mode should be set to SCSI mode See page 38 for more information After checking the items above reset the autoloader as described on page 72 Installation and Operation 107 Chapter 7 Problems with drive operation If you have been successfully operating the application software and autoloader in the past but are now experiencing problems reading and writing data check the following Y Write protect switch If you are writing data make sure the cartridge is write enabled see page 18 v Cartridge type Use the appropriate cartridges for your drive See Selecting cartridges beginning on page 11 for information about selecting the appropriate cartridges for the drive in your autoloader Because of media management and application software issues do not mix different types of cartridges in the autoloader If you must mix cartridge types contact your software vendor v Cartridge age If the cartridge has been in use for a long time or if it has been used frequently try using a new cartr
63. he cartridge is ready to be picked 1 Present Cartridge Magazine Tape Drive Present Indicates whether the magazine or drive is installed 1 or not 0 If the element index references a storage element this flag indicates whether the magazine is installed If the element index references the drive this flag indicates the drive is installed Note The Present flag is always 1 for the robot Warning Shows if there are any errors for the specified element index See Appendix C for alist of error codes and corrective actions Source Source Element Index Shows the index of the last storage element from which acartridge was moved Theta Shows the theta axis position in steps from the home position Address Shows the SCSI element address of the specified element 66 Exabyte EZ17M and EZ17A Autoloader Operation Inventory information continued Element info Description Rsrv Reserved The element is reserved by a host 1 or not 0 Host The SCSI ID of the host that is reserving the element Reserve ID The ID that the element is reserved under This is anumber assigned to the element by ahost when the reservation was made TotPuts Shows the total times the robot tried to put to that element since Total Puts the last reset PckRety Shows the total times the robot retried to pick from that element Pick Retry since the last reset PutRety Put Ret
64. he picker is between the tray position and the extended position Oe The picker is between the extended position and the retracted position 64 Exabyte EZ17M and EZ17A Autoloader Operation Viewing inventory information The autoloader stores inventory information in nonvolatile RAM and uses the information to process SCSI commands from the application software The inventory contains information about the following element locations Cartridge slots Tape drive Robot To view the Inventory Menu 1 Select Autoldr Info Menu from the Main Menu then scroll until you see the following screen 2 Press ENTER to view the inventory information The following screen appears In the example above n can be D R or S as follows D the drive R the robot S a cartridge slot Installation and Operation 65 Chapter 4 3 Press or Q to select the element index you want to view Then press ENTER The following table describes the inventory information you can view about each element Inventory information Element info Description Occup Indicates whether the autoloader considers the specified element Occupied location to contain a cartridge 1 or not 0 Valid Indicates whether the Occupied flag is accurate 1 or questionable Occupied Valid 0 Access Tape Drive Accessible Indicates whether a cartridge is loaded in the drive 0 or the drive is empty or t
65. idge v Cleaning Clean the drive as required See Cleaning the drive beginning on page 76 for more information Make sure you are using the recommended cleaning cartridge for your drive 108 Exabyte EZ17M and EZ17A Troubleshooting Problems with autoloader operation If the autoloader has been successfully operating in the past but is now experiencing problems check the following v Control mode If you are using an application software package to control robot operations the autoloader must be set to SCSI mode See page 38 for more information If you are operating the autoloader in Sequential mode see page 53 Y Security Make sure that security is set correctly for the operation you are trying to perform If security is enabled you cannot perform many operations on the LCD and you cannot remove the magazine Security can be enabled from the LCD see page 41 or from your application software with a SCSI command Yy Robot operation You can use the selections in the Command Menu and the Demo Menu to determine if the robot is functioning properly See page 69 Installation and Operation 109 Chapter 7 Notes 110 Exabyte EZ17M and EZ17A 8 Service This chapter describes the following Cleaning requirements for the autoloader Using touch up paint on the housing Returning the autoloader for service Cleaning requirements gt Important To protect the internal components from dust keep the auto
66. il you see the following screen gt Robot SCSI 4 Press ENTER The following message flashes on the screen Select I F that controls robotic motions Installation and Operation 39 Chapter 3 Then the following screen appears Robot SCSI gt Important If you select Sequential mode you need to set the Loop and Restart options see page 56 for instructions If you select Console mode you need to set the autoloader s baud rate to match the host computer s baud rate see page 91 for instructions 5 Press or Q until you see the control mode you want and press to select it Setting the LCD Security option The Security option allows you to prevent unauthorized personnel from disrupting the operation of the autoloader When you enable security the following activities are prevented Changing SCSI IDs Changing the robot control mode Changing 210 emulation Unlocking and removing the magazine Using the Command Menu and Demo Menu Connecting the serial port to the drive Changing Sequential mode options 40 Exabyte EZ17M and EZ17A Configuration If you attempt to perform any of the previous operations when security is enabled the autoloader displays a message indicating that security is active The message also indicates whether security was enabled from the LCD or by the application software with a SCSI command You can set security in either of two ways You can se
67. ing security allows you to prevent unauthorized Page 40 personnel from disrupting the operation of the autoloader Installation and Operation 33 Chapter 3 Setting the SCSI IDs Default SCSI IDs are assigned at the factory for the autoloader and the drive This section describes how to view the default settings and change them if necessary gt Important The autoloader and drive must each have a unique SCSI ID To view or change the SCSI IDs 1 Press MENU The following screen appears Security Disabtled Note If security is enabled the second line of the LCD displays LCD PW or SCSI depending on what mode was used to set security If necessary disable LCD security as described on page 42 2 Press t or to scroll through the Main Menu until you see the following screen SCSI DO1AOOE1 D01 the current SCSI ID of the tape drive A00 the current SCSI ID of the autoloader E1 210 emulation is on 1 or off 0 34 Exabyte EZ17M and EZ17A Configuration Press ENTER The following screen appears If you want to change the current settings press ENTER The message Set SCSI IDs flashes on the screen then the following screen appears To change the drive s SCSI ID press or until you see the ID you want Or if you only want to change the autoloader s SCSI ID press Q The screen arrow moves to the far right digit in the autoloader s SCSI ID
68. installed and used in accordance with this instruction manual may cause harmful interference to radio communications Shielded cables are required for this device to comply with FCC Rules Use shielded cables when connecting this device to others Installation and Operation iii Industry Canadian Notice per ICES 003 This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations French Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union This equipment complies with the following standards e EN55022 CISPR22 Class B e EN50082 1 1997 or EN55024 1998 Bureau of Standards Metrology and Inspection BSMI Taiwan This equipment has been tested and complies with BSMI CNS 13438 Class B Australia New Zealand This equipment has been tested and complies with AS NZS 3548 iv Exabyte EZ17M and EZ17A Product Warranty Caution The Exabyte EZ17M or EZ17A Autoloader EZ17 is warranted to be free from defects in materials parts and workmanship and will conform to the current product specification upon delivery For the specific details of your warranty refer to your sales contract or contact the company from which the autoloader was purchased The warranty for the autoloader shall not apply to failures of any unit when Installation and Operation The autoloader is repaired by anyone other than
69. ive SCSI IDs Code Versions BaudRat Drive System Stats Autoldr System Sensors 210 Emulation Inventory Installation and Operation 31 Chapter 3 Main menu selections Securty Allows you to set LCD security Shows if security is Security disabled If security is enabled shows the method that was used to set security LCD or SCSI Robot Allows you to specify how robot motion is controlled and Robot Control Mode shows the current robot control mode The robot control modes are SCSI Sequential LCD and Console SCSI Allows you to set SCSI IDs for the autoloader and drive allows you to set Exabyte 210 emulation and shows the current settings Seq Opt Allows you to set Loop Restart and Next Cart to 1 and Sequential Options shows the current settings Serial Allows you to set the baud rate of the autoloader s serial port and connect the serial port to the drive Autoldr Info Allows you to view the code versions system statistics Autoloader Information system sensors and inventory Drive Info Shows drive status drive error messages and tape motion information Demo Menu Provides options for running the autoloader in acontinuous demonstration mode where the robot randomly moves cartridges Command Menu Allows you to perform specific robot movements and tests Park amp Unlock Allows you to park the robot a
70. loader magazine in place The only autoloader component that should be cleaned is the drive Instructions for cleaning the drive begin on page 76 CAUTION The autoloader s internal components are lubricated at the factory and should not be cleaned or relubricated Installation and Operation 111 Chapter 8 Using touch up paint on the housing A paint kit is available for touching up nicks and scratches on the finish To order touch up paint contact Exabyte see Contacting Exabyte on the inside back cover Returning the autoloader for service If you need to return the autoloader to the factory for service contact your service provider If your service provider instructs you to return the autoloader directly to Exabyte contact Exabyte Service to obtain a Return Materials Authorization RMA number and the shipping address see Contacting Exabyte on the inside back cover When you have the RMAnumber follow the packing instructions in this section Preparing the autoloader for shipping Use the original packing materials to pack the autoloader shipping container packing pieces and antistatic bag You will also need packing tape CAUTION To avoid damaging the autoloader and voiding your warranty be sure to use the original shipping materials or replacement materials obtained from your vendor when repacking and shipping the autoloader Do not use the shipping carton and packing materia
71. ls to ship items other than an autoloader 112 Exabyte EZ17M and EZ17A Service To prepare the autoloader for shipping 1 Remove the magazine as described on page 48 2 Remove allcartridges from the magazine Make sure the robot and the drive do not contain cartridges 3 Power off the autoloader 4 Disconnect the power cord and any SCSI cables or terminator Do not ship these items if you are returning the autoloader to the factory Installing the shipping braces 1 If necessary manually push the robot down to the bottom of the autoloader Installation and Operation 113 Chapter 8 2 Push the picker all the way into the robot as follows a Push the picker toward the back of the autoloader until it stops Cartridge picker b Make sure the picker cannot be pushed any further and the gripper is under the robot s ESD shield ESD shield S Gripper 114 Exabyte EZ17M and EZ17A Service 3 Angle one side support in through the front of the autoloader and then place it between the side of the autoloader and the flipper Be sure to push the side supports all the way in so they rest on the ESD shield as shown in the following figure 4 Insert the other side support into the autoloader Side support ESD shield Side support Flipper Installation and Operation 115 Chapter 8 5 Insert one end of the cross brace into the hole on one of the side supp
72. ly eject a cartridge from the drive Manually remove a cartridge as follows 1 Park the robot and remove the magazine as described below a From the Main Menu press or amp until the following screen appears gt Park amp Un lock 86 Exabyte EZ17M and EZ17A Tape Drive Operation b Press ENTER The following message flashes on the screen Unlock Magazine Yes ENTER No ESCAPE c Press to unlock the magazine The robot parks at the top of the autoloader and the magazine s solenoid releases d Grasp the magazine at the top near cartridge slot 7 and pull out CAUTION Do not force the magazine out of the autoloader Doing so may damage the magazine or the robot 2 Press the eject button on the drive s faceplate CAUTION Do not touch the Magazine Present sensor when pressing the eject button 3 Remove the cartridge from the drive Installation and Operation 87 Chapter 5 The following figures show the location of the eject button on the drives Eject button Mammoth and Mammoth LT drive faceplate Eject sa jf SA D y K 4 eiia a OO READS TAPE M2 drive faceplate Eject button AlT 2 drive faceplate 88 Exabyte EZ17M and EZ
73. ly resumes post Installation and Operation 143 Appendix C Notes 144 Exabyte EZ17M and EZ17A Index 210 emulation See emulation mode A accessories obtaining 10 packing forshipment 117 required for operation 10 active termination 127 adapter SCSI connecting 22 problems with installation 107 specifications 128 addresses 69 agency standards iii air flow required for autoloader 17 AME cartridges 12 arrow keys description 29 location 28 BTU output 120 buttons See keypad Installation and Operation Cc cable See SCSI cable cartridge inventory viewing 65 cartridge magazine installing 50 to 51 removing 48 to 49 using for storage 52 cartridges accessing 48 to 49 cleaning 15 compatibility matrix 123 guidelines for storing 52 manually ejecting 86 moving using Diagnostics menu 70 obtaining 10 selecting for AIT 14 selecting for M2 13 selecting for Mammoth and Mammoth LT 12 storage capacity 121 troubleshooting problems 108 using AIT 1 media 14 cleaning autoloader 111 tape drive 76 to 78 cleaning cartridges 15 code level autoloader viewing 60 tape drive viewing 80 Command Menu using 70 to 72 components back panel 5 exercising 67 to 72 front panel 3 internal 4 configuring the autoloader 33 to 43 145 Index Console mode description 39 selecting 94 using to perform diagnostics 99 using to upgrade autoloader firmware 96 to 98 Demo Menu using 69 destination element index 6
74. most current information about this product is available at Exabyte s World Wide Web site www exabyte com Exabyte Corporation 1685 38th Street Boulder Colorado 80301 328824 004 Exabyte EZ17M and EZ17A Revision History Revision Date Description 000 August 1998 Beta release 001 August 1998 Initial release 002 March 1999 Added information about the LVD SCSI configuration and Exabyte Mammoth LT 003 January 2000 Added Exabyte Mammoth 2 tape drive information 004 June 2001 Removed section on replacing the fuse and added AIT information Safety Agency Standards FCC Notice The Exabyte EZ17M and EZ17A complies with the following domestic and international product safety standards e ULStandard 1950 3rd Edition Information Technology Equipment including Electrical Business Equipment e CSA Standard C22 2 No 950 95 Safety of Information Technology Equipment including Electrical Business Equipment e TEC 950 EN60950 Safety of Information Technology Equipment including Electrical Business Equipment This equipment has been tested and found to comply with the limits for a digital device pursuant to 47CFR Part 15 Subpart B Class B of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential commercial or light industrial environment This equipment generates uses and can radiate radio frequency energy and if not
75. ne or more data cartridges may be included in the accessory box Cleaning cartridge One cleaning cartridge may be included in the accessory box SCSI cables One wide multi mode single ended LVD or HVD SCSI cable may be included in the accessory box If you want to use your own cables see Appendix A for specifications SCSI terminators One wide multi mode single ended LVD or HVD SCSI terminator may be included in the accessory box SCSI cable adapters if you want to connect the autoloader to a narrow host See Appendix A for specifications All Exabyte adapters terminate unused data lines Rack mount hardware if you want to install the autoloader in a rack A rack mount hardware kit is available from Exabyte see Contacting Exabyte on the inside back cover a Contact Exabyte to purchase these items see Contacting Exabyte on the inside of the back cover b The EZ17 with Mammoth 2 or AIT 2 does not include a cleaning cartridge 10 Exabyte EZ17M and EZ17A Hardware Installation Selecting cartridges The autoloader is available with four different drives Each drive has its own media requirements CAUTION Never use video grade tape for data storage Video grade tape can be less accurate than data grade tape and is more abrasive to tape drive recording heads Refer to the appropriate section below for either Exabyte Mammoth Mammoth LT and M2 d
76. ng 8 to9 shipping the autoloader 113 to 118 single ended SCSI maximum cable length 126 terminators 127 size of the autoloader 120 Installation and Operation Index software checking setup 44 determining compatibility 16 problems with compatibility 107 problems with installation and configuration 107 solenoid testing 72 source element index 68 specifications 119 to 128 statistics for autoloader viewing 61 Status key 29 Status screen 30 storage capacity 119 system sensors viewing 63 to 64 system statistics 61 to 62 T tape drive accessing 48 available models 2 cleaning 76 to 78 communicating with 101 description 2 Drive Status screen 80 eject button 87 ejecting acartridge 86 LEDs 85 location 4 resetting 79 status information 79 to 82 troubleshooting problems 108 target definition 129 terminator connecting 22 specifications 127 touch up paint 112 troubleshooting 105 to 109 149 Index U unload button 87 unpacking the autoloader 8 upgrading autoloader firmware 96 to 98 V video grade media 11 W weight of the autoloader 120 150 Exabyte EZ17M and EZ17A Contacting Exabyte To obtain technical support Exabyte Technical Support 1 800 445 7736 1 303 417 7792 1 303 417 7160 fax e mail support exabyte com World Wide Web www exabyte com www mammothtape com www m2wins com To order supplies and accessories Exabyte 1 800 774 7172 or 1 8
77. no Description Corrective action 10 Dropped a tape The robot dropped a cartridge CAUTION Do not try to put the cartridge back in the robot picker Put the cartridge back in the magazine if you know where it belongs Make sure the autoloader is not being used by any host then reset the autoloader from the operator panel If necessary power the autoloader off wait 10 seconds then power it on again to reset the tape drive CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider 11 Source empty There is no cartridge in the source location Install acartridgein the source location or redirect the robot to another location 12 Dest full A cartridge already exists in the destination location Remove the cartridge from the destination or redirect the robot to another location 134 Exabyte EZ17M and EZ17A Error Codes Error Description Corrective action no Put failure The robot could not Make sure there is nothing blocking 13 place a cartridge because of the robot or the tape drive mechanical problems Make sure the autoloader is not being Pick failure The robot could not tal ic es as the lf pick acartridge because of AUO ACSI eS OP ee er pane mechanical problems ne
78. o be processed n 1 to 7 56 Exabyte EZ17M and EZ17A Autoloader Operation 4 Press ENTER The Loop Option screen appears Loop Opi n 5 Press to display the screen for changing the Loop option Loop 0 T 6 Press t or Q until you see the setting you want If you want Loop on press when the LCD displays 1 If you want Loop off press when the LCD displays 0 The Loop Option screen shows the new setting 7 Press to display the Restart Option screen PR esst a ft Opi 1 8 Press to display the screen for changing the Restart option Restart 1 J 9 Press t or Q until you see the setting you want If you want Restart on press when the LCD displays 1 If you want Restart off press when the LCD displays 0 The Restart Option screen shows the new setting Installation and Operation 57 Chapter 4 10 Press to display the Next Cartridge screen In the example above n is a number from 1 to 7 If n is 1 the next cartridge the autoloader will process is the cartridge in slot 1 You do not need to modify this setting If n is a number from 2 to 7 and you want the next cartridge the autoloader processes to be the cartridge in slot 1 press ENTER The following message flashes on the screen Press ENTER to set next cart to 1 or ESCAPE to cancel 11 Press again to set the next cartridge to 1 12 Press to return to the Sequential Options screen 58 Exabyte EZ17M and EZ17A Autoloader Opera
79. oloader operation xi xii Operation During normal autoloader operations you do not need to intervene in cartridge processing However you may need to refer to these chapters for some occasional tasks Chapter 4 describes how to replace the magazine how to store cartridges how to operate the autoloader in Sequential mode and how to view autoloader information It also describes how to perform hardware exercises and how to reset the autoloader Chapter 5 describes how clean and reset the drive and how to display information about the drive It also provides information about how to monitor the drive LEDs and how to manually eject a cartridge Troubleshooting and service Refer to these chapters for troubleshooting and service Chapter 6 describes how to use the Console firmware to perform a diagnostic listing update the firmware and view the LCD password Chapter 7 describes basic troubleshooting recommendations Chapter 8 describes basic maintenance and how to return the autoloader for service if necessary Appendix C lists the error codes displayed on the autoloader s LCD and provides information about resolving various error conditions Exabyte EZ17M and EZ17A Note For the most current information about this product visit Exabyte s web site www exabyte com Related publications Exabyte EZ17 Autoloader Exabyte EZ17 Autoloader SCSI Reference 328823 Exabyte EZ17 MammothTape Technology Aut
80. oloader Product Specification 328822 Exabyte EZ17A AIT 2 Autoloader Product Specification 1008278 Exabyte Mammoth 2 Tape Drive Exabyte Mammoth 2 Tape Drive SCSI Reference 330876 Exabyte Mammoth 2 Tape Drive Product Specification 330874 Exabyte Mammoth 2 Tape Drive Installation and Operation 330875 Exabyte Mammoth Tape Drive Exabyte Mammoth Tape Drive Product Specification 306482 Exabyte Mammoth Tape Drive SCSI Reference 306483 Exabyte Mammoth Tape Drive Installation and Operation 306484 Installation and Operation xiii Standards xiv Exabyte Mammoth LT Tape Drive Exabyte Mammoth LT Tape Drive Product Specification 340230 Exabyte Mammoth LT Tape Drive Installation and Operation 326984 Sony SDX 500C AIT 2 Tape Drive To locate documentation for the Sony SDX 500C AIT 2 tape drive visit the Sony web site www storagebysony com support Lonsumer asp ANSI Small Computer System Interface SCSI 2 X3 131 1994 ANSI Helical Scan Digital Computer Tape Cartridge X3B5 89 136 Rev 6 ANSI SCSI 3 Fast20 Parallel Interface Fast 20 X3 277 1996 ANSI SCSI Parallel Interface 2 SPI 2 X3T10A142D Rev 11 Standard ECMA 249 8mm Wide Magnetic Tape Cartridge for Information Interchange Helical Scan Recording DA 2 Format June 1998 Standard ECMA 293 8mm Wide Magnetic Tape Cartridge for Information Interchange Helical Scan Recording MammothTape 2 Format December 1999
81. on setting up and using the program or to upload firmware and perform diagnostics CAUTION Do not upgrade firmware unless Exabyte Technical Support has advised you to do so If performed improperly the upgrade procedure can render your device inoperable Consult with Exabyte Technical Support before performing an upgrade 104 Exabyte EZ17M and EZ17A F4 Troubleshooting This chapter provides a list of suggestions for solving problems that may occur when you are installing and operating the autoloader and the enclosed drive The instructions in this chapter are basic troubleshooting guidelines For more advanced troubleshooting contact your service provider or Exabyte Technical Support This chapter is divided into the following sections Problems with autoloader installation Problems with drive operation Problems with autoloader operation Note Ifan error code is displayed on the LCD refer to Appendix C If the LEDs on the drive are flashing see page 85 Installation and Operation 105 Chapter 7 Problems with autoloader installation 106 If your autoloader and application software are not communicating after installation check the following Vv SCSI IDs Make sure that the SCSI IDs you selected for the drive and autoloader are not the same as an ID used by any other SCSI device on that bus including the SCSI adapter card Refer to page 34 for information about setting the SCSI IDs SCSI c
82. orts Cross brace 6 Insert the free end of the cross brace into the remaining side support Your packing pieces should look like the following figure 7 Reinstall the magazine as described on page 50 116 Exabyte EZ17M and EZ17A Service Packing the autoloader Refer to the figure on the next page and pack the autoloader as follows 1 Place the autoloader on the cushion in the bottom of the box 2 Insert the empty accessory box into the autoloader box gt Important Ifyou are shipping the autoloader for repairs do not include the accessories 3 Place the antistatic bag over the autoloader then place the autoloader into the box Installation and Operation 117 Chapter 8 4 Place the top cushion over the autoloader Accessory box 5 Place any necessary paperwork in the top of the autoloader box 6 Close and seal the box 7 Place the shipping label on the box 118 Exabyte EZ17M and EZ17A A Specifications This appendix provides overall specifications for the autoloader media capacities media compatibility power cord requirements SCSI cable specifications SCSI terminator requirements and SCSI adapter specifications Overall specifications for the autoloader The following table provides general specifications for the autoloader Interface specifications Interface SCSI 2 Ultra or Ultra2 Capacity and speed Maximum capacity 1 05 terabytes E
83. perating BTU output EZ17M autoloader 126 BTUs per hour average heat output BTU output EZ17A AIT 2 autoloader 99 BTUs per hour average heat output 120 Exabyte EZ17M and EZ17A Specifications Media capacities This section provides the maximum capacities of the media AME with SmartClean media for M2 drives The following table provides the approximate capacities in gigabytes GB for each AME cartridge with SmartClean Maximum capacity Tape length Native Compressed 225 meters 60 GB 150 GB 150 meters 40 GB 100 GB 75 meters 20 GB 50 GB a Assumes a 2 5 1 compression ratio Actual compressed capacity varies depending on the type of data being recorded Installation and Operation 121 Appendix A AME media for Mammoth or Mammoth LT drives The following table provides the approximate capacities in gigabytes GB for each Mammoth cartridge Maximum capacity Tape length Native Compressed 170 meters 20 GB 40 GB 125 meters 14 GB 28 GB 45 meters 5 GB 10 GB 22 meters 2 5 GB 5 GB a Assumes a 2 1 compression ratio Actual compressed capacity varies depending on the type of data being recorded b Mammoth LT does not support 170 meter cartridges AME media for AIT 2 drives The following table provides the approximate capacities in gigabytes GB for each AIT 2 cartridge Maximum capacity Tape length Native Compres
84. ply with the regulations and standards listed at the front of this book all SCSI cables you use with the autoloader must be properly shielded Narrow SCSI configuration Wide SCSI configuration Connector type to 50 pin high density shielded autoloader male connector and 50 pin to 68 pin adapter 68 pin high density shielded male connector Recommended Single ended 132 ohms impedance LVD 110 ohms HVD 88 ohms a A SCSI adapter is required when connecting a narrow SCSI cable to the autoloader see page 128 Installation and Operation 125 Appendix A 126 Cable length for single ended configurations If your host can transfer data at more than 5 MB per second the total length of all internal and external cables should not exceed 3 0 meters 9 8 feet If your host limits data transfers to 5 MB per second or less the total length of all internal and external cables should not exceed 6 0 meters 19 7 feet Cable length for LVD configurations The total length of all internal and external cables on the SCSI bus should not exceed 25 meters 82 feet in a point to point connection If you have more than two devices on the bus the maximum cable length is 12 meters 39 feet Cable length for HVD configurations The total length of all internal and external cables on the SCSI bus should not exceed 25 meters 82 feet SCSI cable length 1 Add the lengths of all the external SCSI cables
85. pped with a seven foot 2 1 meter 18 AWG 3 conductor AC power cord for 120 volt use in the United States and Canada The power cord has a molded NEMA 5 15P male connector on one end and a molded IEC type CEE 22 female connector on the other end The power cord is UL Listed and CSA Certified Note Ifyou are planning to use an input voltage other than 120 volts AC or if you plan to use the autoloader outside of the United States or Canada you must supply your own power cord U S and Canadian 220 VAC power cord The power cord must have a molded NEMA6 15P attachment plug on one end The power cord must have a molded IEC 320 female connector on the other end The cordage must be an SJT or SVT type 3 conductor 18 AWG minimum The power cord must comply with local electrical code International 230 VAC power cord The power cord must have an attachment plug of the proper type rating and safety approval for the intended country The power cord must have an IEC 320 female connector on one end 124 Exabyte EZ17M and EZ17A Specifications The cord must be harmonized to CENELEC publication HD 21 The electrical characteristics and rating must be minimum HO5VVF3G0 75 6 A SCSI cable specifications When selecting a cable to connect the autoloader to the SCSI bus select a cable that complies with the SCSI 3 specification and meets the requirements listed in the following table gt Important To com
86. r persists contact your service provider You may be asked to supply a diagnostic listing and you may need new firmware Interface disabled The Make certain you have set the correct 77 autoloader was notin the correct control mode If it is contact your service control mode when the operator provider sent a command Command aborted An No corrective action required operation was aborted from the 91 LCD through SCSI or through the serial port while it was in progress 140 Exabyte EZ17M and EZ17A Error Codes Error Description Corrective action no Drive not installed There is not Make sure the autoloader is not being a tape drive installed used by any host then reset the autoloader from the operator panel If necessary power the autoloader off wait 10 seconds then power it on again to reset the tape drive CAUTION Wait at least 10 seconds 97 between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider The cable connection between the tape drive and the autoloader may be loose 130 SCSI chip error SCSI Make sure the autoloader is not being unexpected int SCSI int stuck used by any host then press on 131 error There is a SCSI chip failure the operator panel 132 Ifthe error persists contact your service provider or Exabyte Technical 133
87. r when non SmartClean media is used and the drive is cleaned using an Exabyte Mammoth Cleaning Cartridge Installation and Operation 83 Chapter 5 The following table lists some messages that can appear for the AIT 2 tape drive AIT 2 drive display messages Tape drive status messages RdyNoTpe Ready no tape The drive is ready to accept a cartridge Loading The drive is loading the tape Rdy Out Ready out The cartridge is ejected from the drive Rdy Tape Ready tape The drive has successfully loaded the tape and is ready for read write operations Tape motion messages Reading The drive is reading or writing data Writing TpMtion The drive is moving tape Tape in motion Unloadg The drive is unloading tape Unloading Cleaning messages MustCln Must clean The drive should be cleaned at the next convenient time Clning Cleaning Cleaning is in progress 84 Exabyte EZ17M and EZ17A Tape Drive Operation Monitoring the drive LEDs gt Important You must park the robot and remove the cartridge magazine as described on page 48 before you can view the drive s LEDs The drive faceplate has three LEDs for indicating the drive s operational status The following tables show the most frequent LED states and the conditions they indicate You may see other LED activity random flashing steady on and so forth
88. rations for setting up the autoloader on the SCSI bus LVD SCSI The autoloader uses an LVD low voltage differential SCSI configuration Every SCSI device attached to the SCSI buses connecting to or from the autoloader must also be LVD Note Although LVDSCSlis compatible with single ended SCSI Exabyte does not support single ended devices on the autoloader s LVD SCSI bus Do not connect the LVD autoloader to a high voltage differential HVD SCSI bus Wide SCSI The autoloader is available in a wide configuration only If desired you can attach the autoloader and drive to anarrow SCSI bus using adapters available from Exabyte However attaching the drive to a narrow bus will significantly reduce performance If you want to connect the autoloader to a narrow SCSI bus you must use a 50 pin to 68 pin LVD SCSI adapter Make sure that the adapter terminates all unused data lines 130 Exabyte EZ17M and EZ17A SCSI Configuration SCSI IDs Each device on the SCSI bus must have a unique ID The host computer uses these IDs to identify each device The SCSI ID also determines which device has priority when more than one device is trying to communicate with the host The lower the ID the lower the priority of the device Note The device s SCSI ID does not depend on physical location For example the last device on a multi device SCSI bus can have a SCSI ID of 2 The autoloader uses two SCSI IDs one for the robot and one
89. rives or Sony SDX 500C AIT 2 drives gt Important Because of media management and application software issues Exabyte recommends that you do not mix AME with SmartClean AME AIT 2 or MP data cartridges in the same autoloader If you must mix cartridge types contact your application software vendor for assistance Installation and Operation 11 Chapter 2 12 Exabyte Mammoth and Mammoth LT tape drives Mammoth and Mammoth LT read and write data to standard Exabyte AME data cartridges shown in the following figure These drives cannot read or write to AME with SmartClean cartridges or AIT cartridges Standard AME cartridges are available from Exabyte in lengths of 22 meters 45 meters 125 meters and 170 meters Note Mammoth LT does not support the AME 170m cartridge If you try to insert an Exabyte AME 170m cartridge in Mammoth LT the tape drive automatically ejects it Exabyte EZ17M and EZ17A Hardware Installation Exabyte M2 tape drives Exabyte M2 drives read and write to AME cartridges with SmartClean technology combining reliable AME recording media with a short segment of head cleaning material When the M2 drive determines cleaning is needed it locates the cleaning material and performs the cleaning automatically AME cartridges with SmartClean are easily identified by their cobalt blue color and are available from Exabyte in lengths of 75 meters 150 meters and 225 meters see page 121 for stora
90. ry Shows the total times the robot retried to put to the element since the last reset Performing hardware exercises This section describes how to perform hardware exercises using the Demo Menu and Command Menu from the operator panel Both of these menus are available from the Main Menu The Demo Menu causes the robot to randomly move cartridges between slots The Command Menu provides options for specific robot movements Using elements Elements are the physical locations in the autoloader that can accept a cartridge the robot the magazine slots and the drive Installation and Operation 67 Chapter 4 Element indexes Each element has an element index which enables the autoloader to identify the elements Many LCD functions require you to use element indexes For example to move a cartridge using the Command Menu you must specify the source and destination element indexes The source is either the drive or a cartridge slot where the robot will pick a cartridge The destination is either the drive or a cartridge slot where the robot will place the cartridge The following figure shows the element indexes assigned for the autoloader N A 86 Robot 82 Tape Drive Data cartridge magazine 4 Data cartridge 3 slot a 2 68 Exabyte EZ17M and EZ17A Autoloader Operation Element addresses Your application software may use element addresses to identify elements in th
91. security See security LEDs tape drive states 85 Loop option description 54 using 56 to 57 low voltage differential LVD SCSI maximum cable length 126 terminators 127 lubrication for autoloader 111 Installation and Operation Index magazine See cartridge magazine magazine present sensor 4 Main Menu description 31 to 32 displaying 31 using 32 maintenance procedures 111 Mammoth tape drive See tape drive Mammoth 2 tape drive See tape drive Mammoth LT tape drive See tape drive Menu key description 29 metal particle MP tape using with M2 13 See also cartridges MIC Memory in Cassette 14 Monitor program 101 narrow SCSI adapter needed 22 adapter specifications 128 Next Cart option 56 O operating environment 120 operator panel location 3 using 28 to 29 147 Index P packing materials removing 8 requirements 112 packing the autoloader 112 to 118 paint 112 Park amp Unlock command description 32 using 48 parking the robot 48 passive termination 127 password for security setting 42 port 9 pin serial 5 power cord connecting 24 to 25 international use 124 requirements 124 power entry module 5 power specifications 120 powering on the autoloader 25 power on self test 25 Remove Mag key description 29 location 28 using 48 removing the shipping braces 8 to 9 reset autoloader 72 tape drive 79 Reset key description 29 using to reset autoloader 73 Restart option description 54
92. sed 230 meters 50 GB 130 GB 170 meters 36 GB 94 GB a Assumes a 2 6 1 compression ratio Actual compressed capacity varies depending on the type of data being recorded 122 Exabyte EZ17M and EZ17A Specifications Media compatibility The following table summarizes which media is compatible with which drive Cartridge Tape length Compatible with type in meters Mammoth LT Mammoth M2 SDX 500C Read 75 No No Write me AME with Read SmartClean 0 ne og Write bi Read 225 No No Write Mo Read Read Read 22 Write Write Write Mo Read Read Read Standard 45 Write Write Write Big AME Read Read Read 125 Write Write Write mo Read Read wp ne Write Write me Read 170 No No No Write AIT 2 Read 230 No No No Write a For the purposes of data interchange Mammoth and Mammoth LT can read but not write metal particle MP media written in one of the following formats 8500c 8500 or 8200 b For optimal tape drive performance and reliability Exabyte recommends only SmartClean media for M2 tape drives and libraries M2 can use other AME media but will require regular cleaning with an Exabyte Mammoth cleaning cartridge For the purposes of data interchange M2 can read but not write standard AME tapes written using the original Mammoth data format Installation and Operation 123 Appendix A Power cord requirements The autoloader is shi
93. such as temperature and humidity fluctuation particulate contamination and excessive handling Store cartridges in a cartridge magazine if possible In the cartridge magazine cartridges are protected from airborne contaminants by a plastic cover Exabyte EZ17M and EZ17A Autoloader Operation Operating the autoloader in Sequential mode When the autoloader is operating in Sequential mode its internal firmware instructs the robot to move cartridges sequentially between the cartridge slots and the drive No application software is required to support cartridge pick and place functions In Sequential mode the autoloader performs the following steps 1 Picks the cartridge from slot 1 and places it in the drive If the slot is empty the robot picks the next cartridge in the magazine 2 Waits until the drive ejects the cartridge then returns the cartridge to its original slot 3 Repeats these steps for the next cartridge until it has processed all of the cartridges in the magazine 4 Depending on how the Loop option is set the robot either returns to the first cartridge and begins the process again or stops The Loop option is described in the following section Installation and Operation 53 Chapter 4 Sequential options To customize how Sequential mode works you can set the Loop Restart and Next Cart options These options are not affected by a reset or power cycle Loop option The Loop option determin
94. system sensors 1 Select Autoldr Info Menu from the Main Menu then scroll until you see the following screen 2 Press ENTER to view the system sensor information The following screen appears mMagazne Locked n In the preceding example n indicates whether the magazine is locked 1 or unlocked 0 Installation and Operation 63 Chapter 4 To view the other system sensors press or until you see the sensor you want The following table describes the remaining system sensors System sensors Description Magazne Presnt Magazine Present Indicates whether the magazine is inserted in the autoloader 1 or not 0 Cart Ejectd Cartridge Ejected Indicates whether a cartridge is protruding from the drive 1 or not 0 Cart Seated Cartridge Seated Indicates whether a cartridge is seated in the robot 1 or not 0 Picker State Slot Snsr Provides feedback that helps the firmware track where the robot is on its theta axis Theta Home Indicates whether the robot is in its home position 1 or not 0 Picker St Indicates the status of the robot s picker mechanism as follows 07 The picker is at home position fully extended 1f The picker is in the tray position Oa The picker is extended waiting for the cartridge to eject from the drive Oc The picker is retracted Of The picker is between the home position and the tray position 1e T
95. t 10 seconds then power it on again to reset the tape drive CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider 19 Cart present bad Cartridge Make sure the autoloader is not being present sensor error used by any host then reset the autoloader from the operator panel If necessary power the autoloader off wait 10 seconds then power it on again to reset the tape drive 24 CAUTION Wait at least 10 seconds between powering the autoloader off and turning it back on again to allow the tape drive sufficient time to complete its reset operation Ifthe error persists contact your service provider 136 Exabyte EZ17M and EZ17A Error Codes Error Description Corrective action no 27 Failed theta init Thetaaxiscould Remove the magazine and look for not be initialized anything that might be obstructing the Failed picker init Could nol robot or picker ailed picker init Could no 28 initialize the reach axis Make sure the autoloader is not being used by any host then reset the Steppers failed init Could not autoloader from the operator panel If initialize the theta axis or the necessary power the autoloader off reach axis wait 10 seconds then power it on again to reset the tape drive
96. t the security option from the LCD as described in this section The application software can issue a SCSI MODE SELECT command to enable or disable security see your software documentation Whichever method you use to enable security LCD or SCSI you must also use it to disable security That is if you enable security from the LCD you must disable it from the LCD Note The security setting is unaffected by cycling the power or resetting the autoloader Enabling security from the LCD 1 From the Status screen press MENU The following screen appears Security Disabtled 2 Disable LCD security as described on page 42 if it is enabled Installation and Operation 41 Chapter 3 42 3 Press to display the Security Menu The following message flashes on the screen Select password and press ENTER to enable security or ESCAPE to cancel Then the following screen appears PW 000 t Select a three digit password Press or Q to move the screen arrow under the digit in the password that you want to change and or Q to change the number The default password is 000 When you are finished press ENTER gt Important You must use the same password to disable security A confirmation message appears Press to accept the password and enable security Or to exit without saving the password and without enabling security press ESCAPE Disabling security from the LCD From t
97. t the top of its theta axis the arced path the robot travels to access cartridges and release the magazine s solenoid the magazine s locking mechanism 32 Exabyte EZ17M and EZ17A Configuration Configuring the autoloader This section describes how to set the autoloader s configuration options Refer to the table below for an explanation of each configuration item and determine which ones you need to set Then follow the appropriate steps in this section to set those options Configuration Description See option SCSI Menu SCSI IDs Setting SCSI IDs is required for autoloader operation Page 34 View the default settings and change them if necessary Emulation Mode Setting an emulation mode is required if your Page 36 application software does not support an Exabyte EZ17 but does support an Exabyte 210 library Robot Menu Robot Control Setting the robot control option determines which Page 38 interface is used to control the motion of the robot The control mode options are SCSI Sequential LCD and Console Sequential Provides options for using the autoloader s Sequential Page 38 Options mode See page 53 for more information and instructions for setting the Sequential mode options Serial Allows you to set the baud rate for the autoloader s Page 91 serial port or choose to communicate with the drive over the serial port see page 102 Security Menu Security Sett
98. ter 1 Internal components _ Tape drive NINA RA reece VEEN Robot Magazine present sensor Robot The robot moves a cartridge between the magazine and the drive Magazine present sensor The magazine present sensor detects whether a magazine is installed Tape drive The autoloader contains one drive Exabyte EZ17M and EZ17A Product Overview Back panel components Power entry module SCSI connectors 9 pin serial port Fan The fan reduces the autoloader s operating temperature Power entry module The power entry module includes the AC power connector and the power switch 9 pin serial port The serial port allows you to connect a serial cable to the autoloader and use a terminal emulation program to perform diagnostics SCSI connectors The two wide SCSI connectors allow you to connect the autoloader to a wide SCSI bus If desired you can connect the autoloader to a narrow SCSI bus using the appropriate SCSI cable adapter Installation and Operation 5 Chapter 1 Notes 6 Exabyte EZ17M and EZ17A 2 Hardware Installation This chapter describes how to install and set up your autoloader which includes the following steps Unpacking the autoloader Obtaining accessories and equipment Preparing the autoloader for installation Preparing and installing cartridges Connecting the autoloader to the SCSI bus
99. tics and Firmware 3 Connect the power cord and power on the autoloader yer 9 pin serial port Setting the autoloader s baud rate Before accessing Console you must set the baud rate for the autoloader so that it matches the host computer s baud rate To set the autoloader s baud rate 1 From the Main Menu scroll until you see the following screen 2 In the example above nnnnn is the current baud rate for the autoloader Installation and Operation 91 Chapter 6 92 3 To change the autoloader s baud rate press ENTER The following screen appears gt BaudRat nnnann Press ENTER The following message flashes on the screen Select serial port baud rate for Auto Loader Then the following screen appears Press or Q until you see the baud rate that matches the baud rate set on the host and then press ENTER Accessing Console using HyperTerminal Note These instructions assume you are using HyperTerminal a communications package available with Microsoft Windows If desired you can use a different terminal emulation software package To access Console using HyperTerminal 1 2 From your computer launch HyperTerminal In HyperTerminal s Connection Description screen enter a name and choose an icon for this communications session In HyperTerminal s Connect To screen choose the communications port you are using from the Connect Usin
100. tion Avoiding interruptions Although the autoloader has effective methods for resuming operation it is best to avoid interruptions when the autoloader is operating in Sequential mode In particular Do not reset or power cycle the autoloader unless absolutely necessary Reset the autoloader only to clear certain autoloader error conditions and power off the autoloader only to perform maintenance or to store it Avoid resetting or power cycling the autoloader when a cartridge is in the drive or the robot Do not remove the magazine unless absolutely necessary During operation remove the magazine only after the autoloader has processed all the cartridges Never force the magazine The autoloader will not release the magazine until it has completed a cartridge move or load already in progress Certain applications may also prevent the magazine from being removed Do not remove a cartridge from the drive or insert a cartridge into the drive If you want to remove a cartridge wait until the robot has placed it in the magazine before removing it If you want to add a cartridge add it directly to the magazine Installation and Operation 59 Chapter 4 Viewing autoloader information The functions in the Autoloader Info Menu are mainly for use by technical support and application developers Technical support may ask you to display one of these screens and locate information to help troubleshoot a problem This section describes the
101. ulting in an error 1 Position the magazine so the bottom mounting guide on the magazine near cartridge slot 1 aligns with the slot in the bottom of the opening in the autoloader as shown in the following figure CAUTION Do not force the magazine into the autoloader Forcing the magazine may break the cartridge slot fingers 50 Exabyte EZ17M and EZ17A Autoloader Operation 2 Push the top of the magazine until it snaps into place 51 Installation and Operation Chapter 4 Storing cartridges To maximize the shelf life of your cartridges and ensure data integrity follow the guidelines below when storing cartridges 52 Store cartridges in a suitable environment Follow the specifications for storage temperature and other environmental requirements as described on the cartridge packaging Do not allow the temperature and humidity in the storage environment to fluctuate Keep the storage location as free of airborne particulates as possible To eliminate obvious sources of particulates do not permit anyone to smoke eat or drink near the storage area and do not store cartridges near a copier or printer that may emit toner and paper dust Store cartridges with the write protect switch in the protected position See page 18 Store cartridges as soon as possible after you remove them from the autoloader Immediate storage helps avoid many of the conditions that can damage tapes
102. unt kit from Exabyte see Contacting Exabyte on the inside back cover Installation and Operation 1 Chapter 1 About the Exabyte EZ17 Autoloader The autoloader includes one data cartridge magazine and one of the following factory installed tape drives Exabyte Mammoth 2 M2 Exabyte Mammoth Exabyte Mammoth LT Sony SDX 500C AIT 2 The autoloader is available in the following wide SCSI configurations Single ended SE Low voltage differential LVD High voltage differential HVD Note The M2 and AIT 2 drives are only available with LVD The autoloader typically operates as two SCSI devices the drive and the autoloader on one wide SCSI bus Mammoth and Mammoth LT are SCSI 2 devices Mammoth 2 and AIT 2 are Ultra2 LVD SCSI devices If you want to install the autoloader on a narrow SCSI bus you need to use an adapter Exabyte EZ17M and EZ17A Product Overview Autoloader components This section provides an introduction to the physical components of your autoloader Front panel components _ Data cartridge magazine LCD and keypad operator panel The two line LCD liquid crystal display and keypad allow you to view the operational status of the autoloader access a menu of operations and view status messages Data cartridge magazine The autoloader includes one removable magazine that stores up to seven cartridges Installation and Operation 3 Chap
103. will rewind and unload the tape but will not eject the cartridge ILLEGAL TAPE The drive detected an incompatible cartridge and ejected it Tape motion messages READ The drive is reading or writing data The sign appears when the drive is in compression mode WRITE PROTECTED The drive cannot write data because the data cartridge is write protected ILLEGAL WRT The drive cannot write to the type of data cartridge inserted This message remains until an unload eject operation is performed SEARCH High speed search is in progress REWIND Rewind is in progress ERASE The drive is erasing data on the tape 82 Exabyte EZ17M and EZ17A Tape Drive Operation M2 Mammoth and Mammoth LT drive display messages Drive display messages FORMAT The drive is repartitioning the tape to the requested format WORN TAPE The tape currently in the drive has exceeded the drive s maximum tape passes threshold and must be replaced Cleaning messages CLEAN SOON The drive should be cleaned at the next convenient time CLEANING Cleaning is in progress DEPLETED The cleaning tape in the cartridge is depleted and the drive will eject it Use a new cleaning cartridge CODE LOAD FAIL RETRY CODE LOAD These messages appear in sequence after the code load failed MAKE CODELOAD TP The drive is making a code load tape 4 These messages appea
104. xclusively your M2 will require regular cleaning as described in the following sections If your autoloader includes a Sony AIT 2 drive use cleaning cartridges specifically designed for AIT drives The AIT drives should only require regular cleaning if your autoloader is operating in extreme environmental conditions Note Some software applications automatically perform drive cleaning If your application software supports automatic cleaning store a cleaning cartridge in the magazine slot specified by the application Refer to the documentation for your software Follow these steps to manually clean the drive 1 Park the robot and remove the magazine as described on page 48 2 Insert the cleaning cartridge into the drive The drive automatically performs the cleaning process and ejects the cartridge when the process is complete Exabyte EZ17M and EZ17A Tape Drive Operation 3 Remove the cleaning cartridge from the drive CAUTION Do not touch the Magazine Present sensor when inserting or removing the cleaning cartridge Magazine present sensor 4 Confirm that the cleaning was completed by looking at the autoloader s LCD The ClnSoon orMustCln message should be gone Installation and Operation 77 Chapter 5 If the LCD still displays ClnSoon or MustC1n replace the cleaning cartridge and clean the drive again If the message is still on the autoloader LCD or the drive LEDs are still on a

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