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Compaq ProSignia 320 PC Desktop

1. Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information 9 1 GB Hard Drive J umper Positions Master RRHH Cable Select a Master with Slave Present Hard Drive Jumper Positions Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information 13 5 GB Hard Drive J umper Positions ao Master a RRHH Cable Select a Master with Slave Present gt 13 5 GB Hard Drive Jumper Positions Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information 18 GB Hard Drive J umper Positions r RARE a RARE a Cable Select a Master with Slave Present Hard Drive Jumper Positions Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubles
2. Removal amp Replacement Service Considerations Listed below are some of the considerations that should be kept in mind during the disassembly and assembly of the computer Tool Requirements m Phillips screwdriver Needle nose pliers Flat bladed screwdriver Compaq Utilities software Plastic non conductive rod Screws The screws used in these products are not interchangeable If an incorrect screw is used during the reassembly process it could cause damage to the unit Compaq strongly recommends that all screws removed during the disassembly process be kept with the part that was removed then returned to their proper locations mm As each subassembly is removed from the computer it should be IMPORTANT placed away from the work area to prevent damage Cables and Connectors Most cables used throughout the unit are ribbon cables These must be handled with extreme care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing the cables and ensure that they are placed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing these computers ensure that cables are placed in their proper location during the reassembly process Improper cable placement can cause severe damage to the unit Ribbon Cable Pos
3. Fixed Disk 0 does not support DMA Mode Fixed Disk 1 does not support DMA Mode Fixed Disk 0 failed Set Block Mode command Fixed Disk 1 failed Set Block Mode command Fixed Disk 0 failed Identify command Fixed Disk 1 failed Identify command Fixed Disk 0 does not support Block Mode Fixed Disk 1 does not support Block Mode Disk 0 Configuration Error Secondary Disk Controller Failure Invalid hard drive type failed Error Correction Code Tape drive error codes Recommended Acti The following steps apply to error codes 1900 xx through 1906 xx Tape servo write failed 1 Replace the tape cartridge and retest Tape ID failed m 2 Check and or replace the signal cable and Tape format failed retest 3 3 Replace the tape drive and retest Tape drive sensor test failed 4 Replace the system board and retest Tape BOT EOT test failed Tape read test failed Tape write read compare failed iene Pointing Device Interface test failed 1 Replace with a working pointing device and retest 2 Replace the system board and retest Audio Error Codes Recommended Action Replace the system board and retest Audio System Internal Error CD error codes Des ion Recommended Action SIVE EELE The following steps apply to error codes 3301 xx through test failed 3305 xx and 66XX xx 1 Replace the CD retest
4. Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Diskette Drive 5 Remove 1 screw which holds the diskette drive bracket to the chassis 6 Grasp the drive on both sides and pull it straight back and out of the chassis NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Diskette Drive 7 Remove the four screws from the sides of the diskette drive bracket to release the diskette drive from the bracket END OF SEQUENCE To replace the diskette drive reverse this procedure Return to Drive index page Return to Removal amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement CD Drive Removal mm a a z 4 Remove the four screws from the sides of the CD drive 5 Pull the CD drive straight out of the front of the chassis END OF SEQUENCE T
5. Removal amp Replacement On Button Board 5 Remove 2 screws from the button assembly and remove it from the front of the chassis To replace the button board assembly reverse this procedure m Return to Removal p v amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Hard Drive 4 Remove the one screw from the top of the hard drive bracket and chassis 5 Carefully push the hard drive bracket back and lift it out of the chassis NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement oS T7 gt Hard Drive l l l l fj lt am am a a 6 Remove the four screws at the bottom of the hard drive bracket to release the hard drive END OF PROCEDURE To replace the 3 5 inch hard drive reverse this procedure Return to Drive index page Return to Removal amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer
6. Vv w D at fee oO 5 2 SNA 1 Perform preparation procedures 2 Remove the hood 3 Remove the diskette drive 4 Locate the RTC battery 5 Insert a non conductive tool such as a plastic rod into the socket 6 Using the inserted tool push the RTC battery back and out the socket To replace the RTC battery reverse this procedure WARNING The clock CMOS lithium battery may explode if mistreated Do not abuse Use only replacement batteries supplied by Compaq Computer Corporation Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Preliminary Procedures The following links are preliminary instructions which should be read before continuing with the Removal amp Replacement section of this Guide Please read the following pages before servicing your computer Electrostatic Discharge Service Considerations Preparing Computer for Disassembly Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Electrostatic Discharge A sudden disch
7. 3 5 Ibs 1 59 kg Microsoft I ntellimouse PS 2 Dimensions U S Metric Height 1 22 in 3 1 cm Length 3 94 in 10 cm Width 2 21 in 5 6 cm Weight 2 9 oz 85g Base Resolution 400 DPI Tracking Speed 10 in sec 25 cm sec maximum Temperature Operating 32 F to 104 F 0 C to 40 C Storage 4 F to 140 F 20 C to 60 C Lifetime Mechanical Exceeds 300 miles Exceeds 483 Switch Exceeds 1 million km operations Exceeds 1 million operations Relative Humidity 10 to 90 noncondensing ESD No soft errors through 6 kV No hard errors through 6 kV specific performance depends on host system Microsoft I ntellimouse USB Dimensions U S Metric Height 1 22 in 3 1 cm Length 3 94 in 10 cm Width 2 21 in 5 6 cm Weight 2 9 oz 85g Base Resolution 400 DPI Tracking Speed 10 in sec 25 cm sec maximum Temperature Operating 32 F to 104 F 0 C to 40 C Storage 4 F to 140 F 20 C to 60 C Lifetime Mechanical Exceeds 300 miles Exceeds 483 km Switch Exceeds 1 million Exceeds 1 operations million operations Relative Humidity 10 to 90 noncondensing ESD No soft errors through 6 kV No hard errors through 6 kV specific performance depends on host system Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog R
8. x3FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X3FF6 x3FF6 Alias of Primary IDE controller dual fifo x4170 x4177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4170 x4177 Alias of Secondary IDE controller dual fifo X41F0 x41F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x41F0 x41F7 Alias of Primary IDE controller dual fifo x4376 x4376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4376 x4376 Alias of Secondary IDE controller dual fifo x43BO0 x43BB Alias of STB Velocity 4400 4000 x43C0 x43DF Alias of STB Velocity 4400 4000 x43F6 x43F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x43F6 x43F6 Alias of Primary IDE controller dual fifo x4570 x4577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4570 x4577 Alias of Secondary IDE controller dual fifo x45F0 x45F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x45F0 x45F7 Alias of Primary IDE controller dual fifo x4776 x4776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4776 x4776 Alias of Secondary IDE controller dual fifo x47B0 x47BB Alias of STB Velocity 4400 4000 x47CO x47DF Alias of STB Velocity 4400 4000 x47F6 x47F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x47F6 x47F6 Alias of Primary IDE controller dual fifo x4970 x4977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4970 x4977 Alias of Secondary IDE controller
9. xFEE00000 System board extension for PnP BIOS xFEEOOFFF xFFF80000 System board extension for PnP BIOS xFFFFFFFF Return to the top System DMA Hardware System Function Default DMA 0 free DMA 1 Sound Blaster AudioPCI 128 Legacy Device DMA 2 Standard Floppy Disk Controller DMA 3 free DMA 4 Direct memory access controller DMA 5 free DMA 6 free DMA 7 Sound Blaster AudioPCI 128 Legacy Device Return to the top Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Specifications System I O Continued 1 O Address System Function Shipping Hex Configuration x7776 x7776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7776 x7776 Alias of Secondary IDE controller dual fifo x77BO x77BB Alias of STB Velocity 4400 4000 x77CO x77DF Alias of STB Velocity 4400 4000 x77F6 x77F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x77F6 x77F6 Alias of Primary IDE controller dual fifo x7970 x7977 Alias of Intel 82371AB EB PCI Bus Master DE Controller x7970 x7977 Alias of Secondary IDE controller dual fifo x79FO x79F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x79FO x79F7 Alias of Primary IDE controller dual fifo
10. 2 Check the jumper settings on the CD drive 3 Check and or replace the power and signal cables and retest 4 Replace the CD drive and retest 5 Replace the backplane Boot to DOS Command Prompt only or Windows Not Safe Mode Press the CD drive eject button located on the front bezel to eject the CD and retest Return to the top Revised September 17th 1999 for Prosignia 320 Series Computer Index page Product Description Illustrated Parts Catalog Removal amp Replacement Preface or Notice Jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Troubleshooting Without Diagnostics CD drive hard drive diskette drive hardware installation USB ports ower Hard drive Problem Probable Possible solution cause s Hard drive Hard disk has Run Computer Checkup error bad sectors or TEST and Computer occurs has failed Setup Reformat the hard disk Drive not Cable could be Check cable connections found loose Disk Either the From the desktop click on transaction directory the Start menu Choose problem structure is bad Program Accessories or there is a gt k System Tools gt pee with a Scandisk to check for s problems If problems exist run Scandisk and checkmark the Automatically fix errors box at the bottom to correct the problems If a large number of lost al
11. Modem Pin Signal Pin Signal Pin Signal 1 Unused 3 Ring 5 Unused 2 Unused 4 Tip 6 Unused Revised September 17th 1999 for Prosignia 320 Series Computer Index page Product Description Removal amp Replacement Illustrated Parts Catalog Preface or Notice Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information Connector Pin Assignments TE Click on a link Audio line Flat panel Mo s Serat out monitor EN eet Audio line Speaker headphone line eihoars Parallel car S hone T Phone a CD drive Microphone line to USB data cable phone Phone Fax modem MIDI joystick a VGA monitor jack VGA Monitor Pin Signal Pin Signal 1 Red 9 5 VDC Analog 2 Green 10 Ground Analog 3 Blue 11 Volume Analog Down 4 Volume 12 DDC Data Up 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Analog Sync 7 Ground 15 DDC Analog Clock 8 Ground Analog CD Drive Data Cable Pin Signal Pin Signal Pin Signal Pin Signal 1 RESET 11 DD3 21 DMARK 31 INTRQ 2 GND 12 DD12 22 GND 32 IOCS16 3 DD7 13 DD2 23 DIOW 33 DAO 4 DD8 amp 14 DD13 24 GND 34 PDIA6 5 DD6 15 DD1 25 DIOR 35 DAO 6 DD9 16 DD14 26 GND 36 DAZ 7 DD5 17 DDO 27 ORDY 37 CS1FX 8 DD10 18 DD15 28 SPSYNC 38 CS3FX 9 DD4 19 GND 29 DMACK 39 DASP 10 DD
12. Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible or evaluation in the country where it will be used The flexible cord must be Type SJT 2 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75mmz2 conductor size The wall plug must be a two pole type with a Japanese Industrial Standard C8303 15A 125V configuration Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Product Description Keyboard Controls amp Lights Top right corner of Enhanced Keyboard Caps Lock Light Scroll Lock Light Return to Keyboard Main Page Revised September 17th 1999
13. 32 bit PCI PCI Slot connector J4B1 32 bit PCI PCI Slot connector j4c1 AGP Slot 15 pinVGA J4D1 CD ROM 4 pin audio header J2D5 AGP board 4 pin connector header J2E1 370 pin Socket 7 PGA J4H1 DIMM 168 pin socket DIMM J6G1 Optional 3 Pin fan Header J6K1 DIMM 168 pin socket DIMM J6G2 Clearing F 3 pin CMOS 5 7H1 Jumper jumper J Power 12 pin supply ATPWR J7J1 connector header RTC Battery Battery BT9J1 Socket holder i 4 pin Optional header J21 key 2 On Button 16 pin board header J10H1 Conector key 2 40 pin IDE drive headers J9F1 key 20 40 pin IDE drive headers J9F2 key 20 Diskette 34 pin drive header J10F1 4 pin Optonal header J10D1 key 2 Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information 32x CD Drive J umper Positions Cable Select Slave Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information 52x CD Drive J umper Positions Cable Select Slave Revised September 17th 1999 for Prosignia 320 Series Computer
14. 82371AB EB PCI Bus Master IDE Controller X3776 x3776 Alias of Secondary IDE controller dual fifo x37B0 x37BB Alias of STB Velocity 4400 4000 x37C0 x37DF Alias of STB Velocity 4400 4000 x37F6 x37F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X37F6 x37F6 Alias of Primary IDE controller dual fifo x3970 x3977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x3970 x3977 Alias of Secondary IDE controller dual fifo x39F0 x39F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X39FO x39F7 Alias of Primary IDE controller dual fifo X3B76 x3B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X3B76 x3B76 Alias of Secondary IDE controller dual fifo X3BBO x3BBB Alias of STB Velocity 4400 4000 x3BCO x3BDF Alias of STB Velocity 4400 4000 X3BF6 x3BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X3BF6 x3BF6 Alias of Primary IDE controller dual fifo x3D70 x3D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller D70 x3D77 Alias of Secondary IDE controller dual DFO x3DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller DFO x3DF7 Alias of Primary IDE controller dual X3F76 x3F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X3F76 x3F76 Alias of Secondary IDE controller dual x3FBO x3FBB Alias of STB Velocity 4400 4000 x3FCO x3FDF Alias of STB Velocity 4400 4000 X3FF6
15. Drive CD ROM Mode 1 and 2 Disk CD DA CD XA CD RW Mode A 3 2 Form 1 and 2 Applicable Disk Photo CD Single and Multiple Session Mixed Mode Audio and Data Combined CDI Ready D Capacity 650 MB Mode 1 12 cm Diameter 4 7 in 3 15 in 12 cm 8 cm Rotational Speed 4200 rpm maximum Center Hole 0 6 in 15 mm diameter EER Thickness 0 05 in 1 2 mm Track Pitch 1 6 um Mode 1 2048 1024 bytes Mode 2 2340 2336 1024 bytes CD DA 2352 bytes CD XA 2328 bytes Interface IDE Access Times typical Random lt 100 ms Full Stroke lt 150 ms Audio Output Level Line Out 0 7 VRMS at 47 kOhms 0 6 VRMS at 32 Ohms Headphone maximum volume Data Transfer Rate Sustained 150 KB s single Burst 1500 4800 KB s variable Cache Buffer 128 KB Start Up Time typical lt 7 seconds Stop Time lt 4 seconds Laser Parameters Type Semiconductor Laser GaAlAs Wave Length 780 25 nm Divergence Angle 53 5 k L5 Output Power 0 14 mW Operating Conditions Temperature 41 113 F 5 45 C Humidity 10 80 Dimensions 11 69 x 5 91 x 8 2 in 4 29 x 15 01 x 20 8 cm Weight 2 65 Ibs 1 2 kg HxWxD maximum 52X CD Drive Disk CD ROM Mode 1 and 2 Applicable Disk CD DA CD RW Photo CD Single and Multiple Session CD XA Ready CDI Ready Capacity 540 MB Mode 1 12 cm 650 MB Mode 2 Diameter 4 7 in 3 15 in 12 cm 8 cm Rotational Speed 8350 rpm maximum Center Hole 0 6 in 15 mm diamet
16. Hz Acceleration 3 ROP BitBLT Line Draw Text Color Expansion Basic Video Color Conversion an Scaling Memory 16 MB SDRAM Standard Return to the top System Interrupts Hardware System Function IRQ IRQ 0 System timer IRQ1 Standard 101 102 Key or Microsoft Natural Keyboard IRQ 2 Programmable interrupt controller IRQ 3 Communications Port COM2 IRQ 4 Communications Port COM1 IRQ5 free IRQ 6 Standard Floppy Disk Controller IRQ7 Printer Port LPT1 IRQ 8 System CMOS real time clock IRQ 9 Rockwell HCF 56K Data Fax PCI Modem Rockwell PCI Modem Enumerator Creative Sound Blaster AudioPCl 128 IRQ Holder for PCI Steering IRQ 10 Intel 82371AB EB PCI to USB Universal Host Controller IRQ Holder for PCI Steering IRQ 11 STB Velocity 4400 4000 IRQ Holder for PCI Steering IRQ 12 PS 2 Compatible Mouse Port IRQ 13 Numeric data processor IRQ 14 Primary IDE controller dual fifo Intel 82371AB EB PCI Bus Master IDE Controller IRQ 15 Secondary IDE controller dual fifo Intel 82371AB EB PCI Bus Master DE Controller Return to the top Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Specifications CD Drives 32X CD
17. Master IDE Controller X1B76 x1B76 Alias of Secondary IDE controller dual fifo x1BBO x1BBB Alias of STB Velocity 4400 4000 x1BCO x1BDF Alias of STB Velocity 4400 4000 X1BF6 x1BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X1BF6 x1BF6 Alias of Primary IDE controller dual fifo D70 x1D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller D70 x1D77 Alias of Secondary IDE controller dual fifo DFO x1DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller DFO x1DF7 Alias of Primary IDE controller dual fifo X1F76 x1F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X1F76 x1F76 Alias of Secondary IDE controller dual fifo 1FBO x1FBB Alias of STB Velocity 4400 4000 X1FCO x1FDF Alias of STB Velocity 4400 4000 X1FF6 x1FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X1FF6 x1FF6 Alias of Primary IDE controller dual fifo X2170 x2177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X2170 x2177 Alias of Secondary IDE controller dual fifo x21F0 x21F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X21F0 x21F7 Alias of Primary IDE controller dual fifo X2376 x2376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X2376 x2376 Alias of Secondary IDE controller dual fifo x23B0 x23BB Alias of STB Velocity 4400 4000 x23C0 x23DF Alias of STB Velocity 4400 4000 X23F6
18. Setup To access the Setup utility turn on the computer and press the F10 key when the Compaq logo appears The following menu will appear NOT The actual menu displayed on your computer may vary slightly depending on your configuration Main Advanced Security Power Boot Exit Item Specific Help lt Tab gt lt Shift Tab gt or System time lt Enter gt selects field System date Language Diskette Diskette B Primary master Primary slave Secondary master Seconday slave System memory Extended memory F1 Help 4 Select Item i Change Values F9 Setup Defaults Esc Exit lt Select Menu Enter Select gt Sub Menu F10 Previous Values Accessing Compaq Utilities Options This section provides information about the menu options accessible from the Compaq Utilities menu Create a Compaq Utilities Diskette A Compaq Utilities diskette must be created to troubleshoot the system To create a Compaq Utilities diskette complete the following steps 1 Insert the QuickRestore CD into the CD drive From the Windows desktop click on Start then Program then Windows Explorer Click on the CD drive icon N Double click on the PCdiags folder Insert a diskette in the diskette drive Double click on the QRST5 exe icon Press Enter when the QuickRestore label appears On au bP U After the CD has completed copying to the diskette eject the QuickRestore CD Running Compaq Utilities To
19. dual fifo x49F0 x49F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x49F0 x49F7 Alias of Primary IDE controller dual fifo x4B76 x4B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4B76 x4B76 Alias of Secondary IDE controller dual fifo x4BBO x4BBB Alias of STB Velocity 4400 4000 x4BCO x4BDF Alias of STB Velocity 4400 4000 x4BF6 x4BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4BF6 x4BF6 Alias of Primary IDE controller dual fifo D70 x4D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller D70 x4D77 Alias of Secondary IDE controller dual DFO x4DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller DFO x4DF7 Alias of Primary IDE controller dual x4F76 x4F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x4F76 x4F76 Alias of Secondary IDE controller dual x4FBO x4FBB Alias of STB Velocity 4400 4000 x4FCO x4FDF Alias of STB Velocity 4400 4000 X4FF6 x4FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X4FF6 x4FF6 Alias of Primary IDE controller dual fifo x5170 x5177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x5170 x5177 Alias of Secondary IDE controller dual fifo X51F0 x51F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x51F0 x51F7 Alias of Primary IDE controller dual fifo x5376 x5376 Alias of Intel 82371AB EB PCI B
20. run Compaq Utilities turn on or reboot the computer with the Compaq Utilities diskette in the diskette drive The following menu will appear Compaq Utilities Exit from this Utility F1 for Help View System Information INSPECT The View System Information INSPECT utility provides information about the system once it has been configured INSPECT operates with MS DOS and provides information about the system operating environment including Contents of the operating system startup files Current memory configuration ROM version Type of processor and coprocessor Diskette and hard drives Active printer and communications interfaces Mode Revised September 17th 1999 for Prosignia 320 Series Computer Index page Removal amp Replacement Preface or Notice Product Description Illustrated Parts Catalog Jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Troubleshooting Without Diagnostics This section describes some simple preliminary tests and guidelines for troubleshooting the computer Checklist For Solving Minor Problems gt Troubleshootin Withou Diagnostics If you encounter some minor problem with the computer or software application go through the following checklist for possible solutions before running any of the diagnostic utilities Is the computer connected to a working power outlet Is the computer turned on and the power light illum
21. the hardware settings of your audio card or other peripheral card in your system if the peripheral card is using any settings used by the factory installed devices 2 Ifyou are unsure of the settings of the peripheral cards you can isolate the source of the problem by temporarily removing all cards not maufactured by Compaq or resetting the default settings and running Compaq Utilities After that add the cards back one at a time until the card that is causing the conflict is found Also see System Processor Your Processor may display the following error message or one that looks similar to Notification of Pentium II Fault Prediction x x this An excessive number of correctable errors has been detected in the CPU Recommended actions 1 Replace the processor indicated below to prevent data loss 2 Contact your System Administrator if you are still experiencing problems Model Intel Pentium r II w MMX Technology Speed 266 MHz Stepping ID 0x50 Socket Number 0 System Serial Number 0000000000000210 Celeron Processor Fault Prediction and Prefailure Warranty When the processor encounters an excessive number of error checking and correcting ECC cache memory errors the computer displays a Local Alert Message This message contains detailed information about the faulty processor allowing you to take action before you experience non correctable cache memory errors The Prefailure Warranty allows
22. x07F6 x07F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x07F6 x07F6 Alias of Primary IDE controller dual fifo x0970 x0977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x0970 x0977 Alias of Secondary IDE controller dual fifo x09F0 x09F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x09FO x09F7 Alias of Primary IDE controller dual fifo x0B76 x0B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x0B76 x0B76 Alias of Secondary IDE controller dual fifo x0BBO xOBBB Alias of STB Velocity 4400 4000 x0BCO xOBDF Alias of STB Velocity 4400 4000 xOBF6 xOBF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xOBF6 xOBF6 Alias of Primary IDE controller dual fifo xOCF8 xOCFF Motherboard resources D70 x0D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller D70 x0D77 Alias of Secondary IDE controller dual DFO xODF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller DFO xODF7 Alias of Primary IDE controller dual x0F76 xOF76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x0F76 x0F76 Alias of Secondary IDE controller dual fifo xOFBO xOFBB Alias of STB Velocity 4400 4000 xOFCO xOFDF Alias of STB Velocity 4400 4000 XOFF6 xOFF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller XOFF6 xOFF6 Alias of Primary IDE controller dual fifo x1170 x1177 Alias of Intel 82371AB EB PCI Bus Master IDE Control
23. x23F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X23F6 x23F6 Alias of Primary IDE controller dual fifo x2570 x2577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x2570 x2577 Alias of Secondary IDE controller dual fifo x25F0 x25F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x25F0 x25F7 Alias of Primary IDE controller dual fifo X2776 x2776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x2776 x2776 Alias of Secondary IDE controller dual fifo x27B0 x27BB Alias of STB Velocity 4400 4000 x27CO x27DF Alias of STB Velocity 4400 4000 X27F6 x27F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X27F6 x27F6 Alias of Primary IDE controller dual fifo x2970 x2977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x2970 x2977 Alias of Secondary IDE controller dual fifo x29F0 x29F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x29F0 x29F7 Alias of Primary IDE controller dual fifo x2B76 x2B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x2B76 x2B76 Alias of Secondary IDE controller dual fifo x2BBO x2BBB Alias of STB Velocity 4400 4000 x2BCO x2BDF Alias of STB Velocity 4400 4000 X2BF6 x2BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x2BF6 x2BF6 Alias of Primary IDE controller dual fifo x2D70 x2D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x2D70 x2D77 Alias of Secondary IDE controller du
24. x7B76 x7B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7B76 x7B76 Alias of Secondary IDE controller dual fifo x7BBO x7BBB Alias of STB Velocity 4400 4000 x7BCO x7BDF Alias of STB Velocity 4400 4000 x7BF6 x7BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7BF6 x7BF6 Alias of Primary IDE controller dual fifo x7D70 x7D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7D70 x7D77 Alias of Secondary IDE controller dual fifo x7DFO x7DF7 Alias of Intel 82371AB EB PCI Bus Master DE Controller x7DFO x7DF7 Alias of Primary IDE controller dual fifo x7F76 x7F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7F76 x7F76 Alias of Secondary IDE controller dual fifo x7FBO x7FBB Alias of STB Velocity 4400 4000 x7FCO x7FDF Alias of STB Velocity 4400 4000 X7FF6 x7FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7FF6 x7FF6 Alias of Primary IDE controller dual fifo x8170 x8177 Alias of Intel 82371AB EB PCI Bus Master DE Controller x8170 x8177 Alias of Secondary IDE controller dual fifo x81F0 x81F7 Alias of Intel 82371AB EB PCI Bus Master DE Controller x81F0 x81F7 Alias of Primary IDE controller dual fifo x8376 x8376 Alias of Intel 82371AB EB PCI Bus Master DE Controller x8376 x8376 Alias of Secondary IDE controller dual fifo x83B0 x83BB Alias of STB Velocity 4400 4000 x83C0 x83DF Alias of STB Velocit
25. you to replace these processors free of charge before they actually fail Processors with ECC cache memory are available on select Compaq personal computers Revised September 17th 1999 for Prosignia 320 Series Computer Index page Removal amp Replacement Preface or Notice Product Description Illustrated Parts Catalog Jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Diagnostic Error Codes Section Navigation gt Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Utilities program These error codes help identify possibly defective subassemblies Tables listed on this page give possible error codes descriptions of each error condition and actions required to resolve the error condition Retest the system after completing each step If the problem has been resolved do not proceed with the remaining steps IMPORTANT For assistance in the removal and replacement of a particular subassembly see Removal and Replacement Procedures Processor R ulebyed Monochrome video 200 xx Memor 1100 xx Serial 3200 xx Audio om a aa Parallel 1700 xx Hard drive 660 x cD printer Monitor Tape drive Pied em Pointing device interface Diskette Video drive Keyboard error codes Error Recommended Action Code Description Keyboard short test 804
26. 1 136340 001 Memory Modules 32MB 166890 001 z Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Modem NIC amp Graphics Cards Descriptio Number Video Card 166871 001 NIC PCI Cards 3 COM 179167 001 e E 56K PCI 33755 02 es Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Keyboard Internet Keyboard not Pictured Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Monitors Monito Number S7 17 s90 P75 17 307815 001 P110 a P1610 pas Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated
27. 11 20 KEY 30 GND 40 GNP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Specifications System Section General system specifications Video memory System interrupts System I O system function shipping configuration System memory System DMA System I O 1 O Address Hex System Function Shipping Configuration x0000 x000F Direct memory access controller x0010 x001F Motherboard resources x0020 x0021 Programmable interrupt controller x0022 x003F Motherboard resources x0040 x0043 System timer x0050 x0052 Motherboard resources x0060 x0060 Standard 101 102 Key or Microsoft Natural Keyboard x0061 x0061 System speaker x0064 x0064 Standard 101 102 Key or Microsoft Natural Keyboard x0070 x0071 System CMOS real time clock x0072 x0077 Motherboard resources x0080 x0090 Direct memory access controller x0091 x0093 Motherboard resources x0094 x009F Direct memory access controller x00A0 x00A1 Programmable interrupt controller x00A2 xOOBE Motherboard resources x00CO x00DE Direct memory access controller x0OFO xOOFF Numeric data processor x0170 x0177 Intel 82371AB EB PCI Bus Master IDE Controller x0170 x0177 Secondary IDE controller dual fifo x01FO x01F7 Intel 82371A
28. 2 self test failed The following steps apply to error codes 301 xx through 304 xx 1 Check the keyboard connection If disconnected turn the computer off and connect the keyboard Keyboard long test failed Replace the keyboard and Keyboard LED test retest 8042 self test failed 3 Replace the system board and retest Keyboard typematic test failed N Parallel printer error codes Recommended Action The following steps apply to error codes 401 xx through 498 xx jon ii M v fa 3 Printer failed or not connected 1 Connect the printer Printer data register 2 failed Check power to the printer 3 Install the loop back connector and retest Printer pattern test failed 4 Replace system board and retest Printer failed or not connected Monochrome video error codes eis as Video memory test failed The following step applies to error codes 802 xx through 824 xx Monochrome video text mode test failed m 3 Replace the system board and retest Serial error codes Serial Port Test The following steps apply to error codes 1101 xx through 1109 xx Code 1101 xx 1 Check the switch settings on the serial parallel device if 1109 xx applicable Clock Register Test 2 Replace the system board and retest m 3 Modem error codes Recommended Acti The following steps appl
29. 71AB EB PCI Bus Master DE Controller xD7F6 xD7F6 Alias of Primary IDE controller dual fifo xD970 xD977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xD970 xD977 Alias of Secondary IDE controller dual fifo xD9FO xD9F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xD9FO xD9F7 Alias of Primary IDE controller dual fifo xDB76 xDB76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xDB76 xDB76 Alias of Secondary IDE controller dual fifo xDBBO xDBBB Alias of STB Velocity 4400 4000 xDBCO xDBDF Alias of STB Velocity 4400 4000 xDBF6 xDBF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xDBF6 xDBF6 Alias of Primary IDE controller dual fifo xDD70 xDD77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xDD70 xDD77 Alias of Secondary IDE controller dual fifo xDDFO xDDF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xDDFO xDDF7 Alias of Primary IDE controller dual fifo xDF76 xDF76 Alias of Intel 82371AB EB PCI Bus Master DE Controller xDF76 xDF76 Alias of Secondary IDE controller dual fifo xDFBO xDFBB Alias of STB Velocity 4400 4000 xDFCO xDFDF Alias of STB Velocity 4400 4000 xDFF6 xDFF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xDFF6 xDFF6 Alias of Primary IDE controller dual fifo xE170 xE177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xE170 xE177 Alias of Secondary IDE controller du
30. B EB PCI Bus Master IDE Controller x01F0 x01F7 Primary IDE controller dual fifo x0200 x0207 Creative Gameport J oystick x0220 x022F Sound Blaster AudioPC 128 Legacy Device x0290 x0297 Motherboard resources x02F8 xO2FF Communications Port COM2 x0330 x033F Sound Blaster AudioPCl 128 Legacy Device x0370 x0371 Motherboard resources x0376 x0376 Intel 82371AB EB PCI Bus Master IDE Controller x0376 x0376 Secondary IDE controller dual fifo x0378 x037F Printer Port LPT1 x0388 x038B Sound Blaster AudioPCl 128 Legacy Device x03B0 x03BB STB Velocity 4400 4000 x03C0 x03DF STB Velocity 4400 4000 x03E8 x03EF Rockwell HCF 56K Data Fax PCI Modem x03F0 x03F5 Standard Floppy Disk Controller x03F6 x03F6 Intel 82371AB EB PCI Bus Master IDE Controller x03F6 x03F6 Primary IDE controller dual fifo x03F8 x03FF Communications Port COM1 x0400 x043F Motherboard resources x0440 x044F Motherboard resources x04D0 x04D1 Motherboard resources x0570 x0577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x0570 x0577 Alias of Secondary IDE controller dual fifo x05F0 x05F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x05F0 x05F7 Alias of Primary IDE controller dual fifo x0776 x0776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x0776 x0776 Alias of Secondary IDE controller dual fifo x07B0 x07BB Alias of STB Velocity 4400 4000 x07CO x07DF Alias of STB Velocity 4400 4000
31. CO xF3DF Alias of STB Velocity 4400 4000 XF3F6 xF3F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF3F6 xF3F6 Alias of Primary IDE controller dual fifo xF570 xF577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF570 xF577 Alias of Secondary IDE controller dual fifo XF5FO xF5F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF5F0 xF5F7 Alias of Primary IDE controller dual fifo xF776 xF776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF776 xF776 Alias of Secondary IDE controller dual fifo xF7BO xF7BB Alias of STB Velocity 4400 4000 xF7CO xF7DF Alias of STB Velocity 4400 4000 xF7F6 xF7F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF7F6 xF7F6 Alias of Primary IDE controller dual fifo xF970 xF977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF970 xF977 Alias of Secondary IDE controller dual fifo xF9F0 xF9F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF9F0 xF9F7 Alias of Primary IDE controller dual fifo xFB76 xFB76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xFB76 xFB76 Alias of Secondary IDE controller dual fifo xFBBO xFBBB Alias of STB Velocity 4400 4000 xFBCO xFBDF Alias of STB Velocity 4400 4000 xFBF6 xFBF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xFBF6 xFBF6 Alias of Primary IDE controller dual fifo xFD70 xFD77 Alias of Intel 82371AB EB PCI Bus M
32. Controller xBBF6 xBBF6 Alias of Primary IDE controller dual fifo xBD70 xBD77 Alias of Intel 82371AB EB PCI Bus Master DE Controller xBD70 xBD77 Alias of Secondary IDE controller dual fifo xBDFO xBDF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xBDFO xBDF7 Alias of Primary IDE controller dual fifo xBF76 xBF76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xBF76 xBF76 Alias of Secondary IDE controller dual fifo xBFBO xBFBB Alias of STB Velocity 4400 4000 xBFCO xBFDF Alias of STB Velocity 4400 4000 xBFF6 xBFF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xBFF6 xBFF6 Alias of Primary IDE controller dual fifo xC170 xC177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xC170 xC177 Alias of Secondary IDE controller dual fifo xC1FO xC1F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xC1FO xC1F7 Alias of Primary IDE controller dual fifo xC376 xC376 Alias of Intel 82371AB EB PCI Bus Master DE Controller xC376 xC376 Alias of Secondary IDE controller dual fifo xC3BO0 xC3BB Alias of STB Velocity 4400 4000 xC3CO xC3DF Alias of STB Velocity 4400 4000 xC3F6 xC3F6 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xC3F6 xC3F6 Alias of Primary IDE controller dual fifo xC570 xC577 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xC570 xC577 Alias of Secondary IDE controller dual fifo xC5FO xC5F7 Al
33. D70 x8D77 Alias of Secondary IDE controller dual fifo x8DFO x8DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x8DFO x8DF7 Alias of Primary IDE controller dual fifo x8F76 x8F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x8F76 x8F76 Alias of Secondary IDE controller dual fifo x8FBO x8FBB Alias of STB Velocity 4400 4000 x8FCO x8FDF Alias of STB Velocity 4400 4000 X8FF6 x8FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X8FF6 x8FF6 Alias of Primary IDE controller dual fifo x9170 x9177 Alias of Intel 82371AB EB PCI Bus Master DE Controller x9170 x9177 Alias of Secondary IDE controller dual fifo X91F0 x91F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x91F0 x91F7 Alias of Primary IDE controller dual fifo x9376 x9376 Alias of Intel 82371AB EB PCI Bus Master DE Controller x9376 x9376 Alias of Secondary IDE controller dual fifo x93B0 x93BB Alias of STB Velocity 4400 4000 x93C0 x93DF Alias of STB Velocity 4400 4000 x93F6 x93F6 Alias of Intel 82371AB EB PCI Bus Master DE Controller x93F6 x93F6 Alias of Primary IDE controller dual fifo x9570 x9577 Alias of Intel 82371AB EB PCI Bus Master DE Controller x9570 x9577 Alias of Secondary IDE controller dual fifo X95FO x95F7 Alias of Intel 82371AB EB PCI Bus Master DE Controller x95F0 x95F7 Alias of Primary IDE controller dual fifo x9776 x9776 Alias of Inte
34. E Controller x6F76 x6F76 Alias of Secondary IDE controller dual fifo x6FBO x6FBB Alias of STB Velocity 4400 4000 x6FCO x6FDF Alias of STB Velocity 4400 4000 X6FF6 x6FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X6FF6 x6FF6 Alias of Primary IDE controller dual fifo x7170 x7177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7170 x7177 Alias of Secondary IDE controller dual fifo x71F0 x71F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x71F0 x71F7 Alias of Primary IDE controller dual fifo x7376 x7376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X7376 x7376 Alias of Secondary IDE controller dual fifo x73BO0 x73BB Alias of STB Velocity 4400 4000 x73CO x73DF Alias of STB Velocity 4400 4000 X73F6 x73F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X73F6 x73F6 Alias of Primary IDE controller dual fifo x7570 x7577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x7570 x7577 Alias of Secondary IDE controller dual fifo X75FO x75F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x75F0 x75F7 Alias of Primary IDE controller dual fifo 1 0 list Continued Return to the top Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement jumper amp Switch Se
35. EB76 Alias of Secondary IDE controller dual fifo xEBBO xEBBB Alias of STB Velocity 4400 4000 xEBCO xEBDF Alias of STB Velocity 4400 4000 xEBF6 xEBF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xEBF6 xEBF6 Alias of Primary IDE controller dual fifo xED70 xED77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xED70 xED77 Alias of Secondary IDE controller dual fifo xEDFO xEDF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xEDFO xEDF7 Alias of Primary IDE controller dual fifo xEFOO xEF3F Creative Sound Blaster AudioPCl 128 xEF76 xEF76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xEF76 xEF76 Alias of Secondary IDE controller dual fifo xEF80 xEF9F Intel 82371AB EB PCI to USB Universal Host Controller xEFBO xEFBB Alias of STB Velocity 4400 4000 xEFCO xEFDF Alias of STB Velocity 4400 4000 XEFF6 xEFF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xEFF6 xEFF6 Alias of Primary IDE controller dual fifo xF170 xF177 Alias of Intel 82371AB EB PCI Bus Master DE Controller xF170 xF177 Alias of Secondary IDE controller dual fifo XF1FO xF1F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF1F0 xF1F7 Alias of Primary IDE controller dual fifo xF376 xF376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xF376 xF376 Alias of Secondary IDE controller dual fifo xF3BO xF3BB Alias of STB Velocity 4400 4000 xF3
36. IDE controller dual fifo xCFBO xCFBB Alias of STB Velocity 4400 4000 xCFCO xCFDF Alias of STB Velocity 4400 4000 xCFF6 xCFF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xCFF6 xCFF6 Alias of Primary IDE controller dual fifo xD000 xDFFF Intel 82443BX Pentium r II Processor to AGP controller xD170 xD177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xD170 xD177 Alias of Secondary IDE controller dual fifo xD1F0 xD1F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xD1FO0 xD1F7 Alias of Primary IDE controller dual fifo xD376 xD376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xD376 xD376 Alias of Secondary IDE controller dual fifo xD3B0 xD3BB Alias of STB Velocity 4400 4000 xD3C0 xD3DF Alias of STB Velocity 4400 4000 xD3F6 xD3F6 Alias of Inte 82371AB EB PCI Bus Master DE Controller xD3F6 xD3F6 Alias of Primary IDE controller dual fifo xD570 xD577 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xD570 xD577 Alias of Secondary IDE controller dual fifo xD5FO xD5F7 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xD5FO xD5F7 Alias of Primary IDE controller dual fifo xD776 xD776 Alias of Inte 82371AB EB PCI Bus Master DE Controller xD776 xD776 Alias of Secondary IDE controller dual fifo xD7B0 xD7BB Alias of STB Velocity 4400 4000 xD7CO xD7DF Alias of STB Velocity 4400 4000 xD7F6 xD7F6 Alias of Intel 823
37. Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement System Board 6 Remove the Eight Screws that secure the System Board to the Bracket END OF SEQUENCE To replace the system board reverse this procedure Return to Removal amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement System Board Bracket Disconnect the CD audio cable from the system board 6 NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement System Board Bracket 7 Disconnect the Power Button cable connector from the system board NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Product Description Illustrated Parts Catalog Index page Preface or Notice Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp R
38. OST finds an error in the system an error condition is indicated by an audible and or visual message The table below gives explanations of the error codes and a recommended cou NOTE Click a link below to find message rse of action An external speaker must be installed into the speaker output connector to hear audible beeps during POST he probable cause and recommended action for a given error Diskette Drive A or B Keyboard Controller Error System BIOS Shadowed Error Extended RAM fi at offset nnn Bid Keyboard Error System Cache Error Failing Bits nnn Operating System System CMOS Checksum Not Found Bad Failure Fixed Disk 0 o Parity Check 1 System RAM Failed at Offs et nnn Failure Fixed Disk Controller Parity Check 2 System Timer Error Incorrect Drive A Type UMB Upper Limit Segment Real Time Clock Error Address nnn Invalid NVRAM Media System Battery is Type Dead Video BIOS Shadowed POST Messages Error message Probable Cause Recommended Action Diskette Drive A Drive A or B is present but 1 Run Setup or B Error fails the BIOS POST diskette 2 Replace the signal cables tests 3 Replace the drive Extended RAM Extended memory not working 1 Replace the memory failed at offset or not configured
39. Parts Catalog V zZ ao f lt D 3 5 5 Return Kit Part number not yet Return kit available Part number not yet Carton and buns available Return kit with packing Compaq Prosignia monitor model Part number not yet available Revised September 17th 1999 for Prosignia 320 Series Computer Index page Removal amp Replacement Preface or Notice Product Description Illustrated Parts Catalog Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Documentation amp Software Se Navigation Description Spare Part Number Quick Restore Kit Windows NT Windows 98 U S 125786 001 147216 001 UK N A 147216 031 France N A 125363 051 Japan N A 147233 191 Latin America N A 158882 161 Brazilian N A 158882 201 Portuguese Quick Reference Guide Volume 1 Quantity of 1 185861 001 Volume 2 Quantity of 5 106854 001 Volume 2 Quantity of 1 162212 001 Volume 2 Quantity of 5 184961 001 subscription delivered each quarter Volume 2 Quantity of 1 184960 001 subscription delivered each quarter US edition 137906 xx QuickFind for Windows Subscription orders are not available in Europe the Middle East and Africa In other countries contact your local Compaq offi availability QuickFind is updated monthly To complete the QuickF number add the suffix from the tabl
40. Power Supply Input Specifications Outside U S Operating Voltage Range 90 131 VAC 180 255 VAC Rated Voltage Range 100 127 VAC 200 240 VAC Rated Line Frequency 47 to 63 Hz 47 to 63 Hz Rated Input Current 4A 2A Maximum Rated Power 145 Watts 145 Watts Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement jumper amp Switch Settings Troubleshooting Specifications Specifications Moden Fax Compaq 56K Fax modem Architecture PCI Compliance v 90 Full ITU T v 34 compliance Compliance with v 21 v 22 v22bis v 23 v 32 v 32bis Bell 103 Bell 212A Connectors RJ 11 Error correction v 42 MNP2 4 Data v 42bis MNP5 Compression Fax Modulation _jv 17 v 21 v 29 v 27Ter Comand Set Hayes AT Class 1 Fax OS Driver MS Windows 95 osr2 MS Windows Support NT Workstation 4 0 Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Specifications Keyboard amp Mouse secti Enhanced Keyboard Dimensions H x W x L 1 5 x 18 0 x 6 5 in 3 81 x 45 72 x 16 51 Weight
41. Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation O 1999 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq Prosignia Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows 98 is a trademark of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Maintenance and Service Guide Compaq Prosignia Series Computers First Edition Febuary 1999 Compaq Computer Corporation Revised September 17th 1999 f
42. al fifo x2DFO x2DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller DFO x2DF7 Alias of Primary IDE controller dual x2F76 x2F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x2F76 x2F76 Alias of Secondary IDE controller dual x2FB0 x2FBB Alias of STB Velocity 4400 4000 x2FCO x2FDF Alias of STB Velocity 4400 4000 X2FF6 x2FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X2FF6 x2FF6 Alias of Primary IDE controller dual fifo x3170 x3177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X3170 x3177 Alias of Secondary IDE controller dual fifo X31F0 x31F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X31F0 x31F7 Alias of Primary IDE controller dual fifo X3376 x3376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X3376 x3376 Alias of Secondary IDE controller dual fifo x33BO0 x33BB Alias of STB Velocity 4400 4000 x33C0 x33DF Alias of STB Velocity 4400 4000 X33F6 x33F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X33F6 x33F6 Alias of Primary IDE controller dual fifo x3570 x3577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X3570 x3577 Alias of Secondary IDE controller dual fifo x35F0 x35F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x35F0 x35F7 Alias of Primary IDE controller dual fifo x3776 x3776 Alias of Intel
43. al fifo xE1F0 xE1F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xE1FO xE1F7 Alias of Primary IDE controller dual fifo xE376 xE376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xE376 xE376 Alias of Secondary IDE controller dual fifo xE3BO0 xE3BB Alias of STB Velocity 4400 4000 xE3CO xE3DF Alias of STB Velocity 4400 4000 xE3F6 xE3F6 Alias of Intel 82371AB EB PCI Bus Master DE Controller xE3F6 xE3F6 Alias of Primary IDE controller dual fifo xE570 xE577 Alias of Intel 82371AB EB PCI Bus Master DE Controller xE570 xE577 Alias of Secondary IDE controller dual fifo XE5FO xE5F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xE5FO xE5F7 Alias of Primary IDE controller dual fifo xE776 xE776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xE776 xE776 Alias of Secondary IDE controller dual fifo xE7BO xE7BB Alias of STB Velocity 4400 4000 xE7CO xE7DF Alias of STB Velocity 4400 4000 xE7F6 xE7F6 Alias of Intel 82371AB EB PCI Bus Master DE Controller xE7F6 xE7F6 Alias of Primary IDE controller dual fifo xE970 xE977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xE970 xE977 Alias of Secondary IDE controller dual fifo xE9FO0 xE9F7 Alias of Intel 82371AB EB PCI Bus Master DE Controller xE9FO xE9F7 Alias of Primary IDE controller dual fifo xEB76 xEB76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xEB76 x
44. arge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not be affected at all and will work perfectly throughout a normal cycle Or it may function normally for a while then degrade in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The table below shows the different amounts of static electricity generated by different activities Relative Humidity Event 10 40 55 ual across 35 000 V 15 000 V 7 500 V Ver haa 12 000 V 5 000 V 3 000 V Motions of bench 6 000 V 800 V 400 V a a PRY A a fo me 11 500 V 4 000 V 2 000 V fen ean 14 500 V 5 000 V 3 500 V Retell eee 26 000 V 20 000 V 7 000 V Packing Peps in 21 000 V 11 000 V 5 000 V Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following proper packaging and grounding precautions are necessary to prevent damage m Protect all electrostatic parts and assemblies with conductive or approved containers or packaging m Keep electrostatic sensitive p
45. arts in their containers until they arrive at static free stations m Place items on a grounded surface before removing them from their container m Always be properly grounded when touching a sensitive component or assembly m Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Use transporters and conveyors made of antistatic belts and metal roller bushings Mechanized equipment used for moving materials must be wired to ground and proper materials selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Preventing Damage to Drives To prevent static damage to hard drives use the following precautions m Handle drives gently using static guarding techniques m Store drives in the original shipping containers m Avoid dropping drives from any height onto any surface C Handle drives on surfaces that have at least one inch of shock proof foam m Always place drives PCB assembly side down on the foam Grounding Methods The method for grounding must include a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system When standing use footstraps and a grounded floor mat Static Shielding Protection Levels Method Antistatic Carbon Loaded Metallized Plastic Plastic Laminate Voltages 1 500 7 500 15 000 Grounding Workstations To preve
46. as of Intel 82371AB EB PCI Bus Master IDE Controller X9FF6 x9FF6 Alias of Primary IDE controller dual fifo xA170 xA177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xA170 xA177 Alias of Secondary IDE controller dual fifo xA1F0 xA1F7 Alias of Inte 82371AB EB PCI Bus Master DE Controller xA1F0 xA1F7 Alias of Primary IDE controller dual fifo xA376 xA376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xA376 xA376 Alias of Secondary IDE controller dual fifo xA3BO0 xA3BB Alias of STB Velocity 4400 4000 xA3CO xA3DF Alias of STB Velocity 4400 4000 xA3F6 xA3F6 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xA3F6 xA3F6 Alias of Primary IDE controller dual fifo xA570 xA577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xA570 xA577 Alias of Secondary IDE controller dual fifo XA5FO xA5F7 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xA5FO xA5F7 Alias of Primary IDE controller dual fifo xA776 xA776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xA776 xA776 Alias of Secondary IDE controller dual fifo xA7BO xA7BB Alias of STB Velocity 4400 4000 xA7CO xA7DF Alias of STB Velocity 4400 4000 xA7F6 xA7F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xA7F6 xA7F6 Alias of Primary IDE controller dual fifo xA970 xA977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xA970 xA977 Alias of Secondary IDE con
47. aster IDE Controller xFD70 xFD77 Alias of Secondary IDE controller dual fifo XxFDFO xFDF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xFDFO xFDF7 Alias of Primary IDE controller dual fifo xFF76 xFF76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xFF76 xFF76 Alias of Secondary IDE controller dual fifo XxFFAO xFFA7 Primary IDE controller dual fifo XFFAO xFFAF Intel 82371AB EB PCI Bus Master IDE Controller xFFA8 xFFAF Secondary IDE controller dual fifo xFFBO xFFBB Alias of STB Velocity 4400 4000 xFFCO xFFDF Alias of STB Velocity 4400 4000 XFFF6 xFFF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xFFF6 xFFF6 Alias of Primary IDE controller dual fifo Return to the top Revised September 17th 1999 for Prosignia 320 S
48. battery is Dead 2 Run Setup System BIOS System BIOS copied to Shadow Status message No action Shadowed RAM required System Cache RAM cache failed the BIOS test Run Setup Error System CMOS CMOS is corrupted or modified Run Setup Checksum Bad incorrectly System RAM System RAM failed Replace memory modules Failed at Offset nnn System Timer DMA timers etc Replace the system board Error UMB Upper Displays the address nnn of the Status message No action Limit Segment upper limit of Upper Memory required Address nnn Blocks indicating released segments of the BIOS Video BIOS Video BIOS successfully copied Status message No action Shadowed to shadow RAM required Return to the top Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Configuration Se This section explains how to use Setup and Compaq Utilities which should be accessed in the Navigation following instances m When a system configuration error is detected during the Power On Eee aaan a eae m To change factory default settings for some of the computer features m To change the system configuration which is sometimes necessary when Counourancn you add or remove optional hardware Preparing the Computer m To set system config
49. deo 80 x 25 mode 9 x 14 character cell test failed failed Video 40 x 25 mode test color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 320 x 200 mode failed Video 640 x 200 mode test test failed Video screen memory page Video gray scale test failed failed Video white screen test failed Video noise pattern test top zp Q o E 3 a gt D Revised September 17th 1999 for Prosignia 320 Series Computer Index page Removal amp Replacement Preface or Notice Jumper amp Switch Settings Product Description Illustrated Parts Catalog Troubleshooting Specifications Troubleshooting Diagnostic Error Codes Processor BRL er Monochrome video Memor Serial 3200 xx Keyboard Modem 3300 xx cD Parallel 17 Hard drive RAIUS CD printer Monitor Tape drive Rites ea Pointing device interface Diskette Video drive Err Code Invalid memory configuration Memory machine ID test failed Memory system ROM checksum failed 1 Verify memory module value compatibility 2 Reinsert memory in the correct location The following steps apply to error codes 201 xx and 202 xx 1 Flash the ROM and retest 2 Replace the memory and retest 3 Replace the system board and retest Memory write read test failed M
50. e below for the desired ice for ind part month If you do not specify the 3 digit suffix the default is the current month in which the order is placed Suffix HOG anuary 005 Month Month Suffix Month Month 004 Ari B o y JO October February RUSE May HONE August 0 November March e eS 0 December Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Miscellaneous st HN OM 123636 001 Items not pictured SBS 52 Speakers 125773 001 Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Product Description Models amp Features Model Hard cD ums Processors cache gine SDRAM pres Rada 400 MHz 32KBof 9 1GB 256MB 32x L1 433 MHz 128KB 13 5 GB 52x of L2 466 MHz 18 GB Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Product Descript
51. edures 2 Remove the hood 3 Remove the Power Supply 4 Release the end latches of the socket and unplug the DIMM from the system board gt DIMM To replace the DIMM reverse this procedure zv oO Sa o 2 ae Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Processor Removal 1 Perform preparation procedures 2 Remove the hood 3 Remove the power supply 4 Locate the Celeron processor on the system board it is covered by the heatspreader 5 Remove the clip from the heatspreader 6 Carefully remove the heatspreader from the top of the processor i TEA adhesive strip 7 Lift the ZIF socket handle away and up from the processor s socket Section Navigation gt Process 8 Lift the processor out of the socket Ensure that the processor is properly aligned in the Ue ayn goal posts before plugging pT it into the system board Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Fro
52. een 120 and 240 volts AC The power cord set flexible cord and wall plug received with the computer meets the requirements for use in the country where the computer was purchased Power cord sets for use in other countries must meet the requirements of the country where you use the computer For more information on power cord set requirements contact your Compaq authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The power cord set must have a minimum current capacity of 10A and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 4 The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with appliance inlet on the Switch Box Australia Austria OVE Belgium CEBC Canada CSA Denmark DEMKO Finland SETI France UTE Germany VDE Italy IMQ Japan Jis Norway NEMKO Sweden SEMKO Switzerland SEV U K BSI U S A UL The flexible cord must be lt HAR gt Type HO3VV F 3 conductor 1 0 mm2 conductor size
53. em Board Bracket 5 Push the system board bracket forward towards the bezel carefully removing the rear connectors from the 1 0 panel o D EE NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement System Board There are six steps to this procedure m o fo 1 Perform preparation procedures 2 Remove the hood 3 Remove the fax modem network card and video card 4 Remove the system board bracket 5 Remove the Power cable from the system board NEXT STEP Dv 4 On D Y lt ral a D Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement 1 O Panel 1 Perform g preparation procedures 2 Remove the hood 3 Remove the system board bracket 4 Gently push the 1 0 panel into the chassis from the rear of the chassis and remove To replace the 1 O panel reverse this procedure gt 1 O Panel zv oO Sa o 2 ae Revised September 17th 1999 for Prosignia 320 Series Computer
54. ember 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Chassis Hood Section gt Hood 2 o o S 1 Perform the preparation procedures 2 Unscrew the three screws from the back of the computer The Screws are stationary and will remain attatched to the hood 3 Grasp the bottom of the hood pull back slightly and lift the hood off the computer To replace the hood reverse this procedure Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Power Supply Section 1 Perform preparation procedures 2 Remove the hood 3 Disconnect the power cables to these devices gt Power _ z diskette drive system board 4 Remove the four screws that secure the power supply to the rear of the chassis 5 Slide the power supply towards the front of the computer and remove it from the chassis Ww zZ a tS seh a lt D To replace the power supply reverse this procedure Revised September 17th 1999 for Prosignia 320 Series Co
55. emory address test The following steps apply to error codes 203 xx through 210 xx 1 Remove one memory module at a time until the error message failed stops 2 Replace other removed modules failed Increment pattern test one at a time testing each to ensure the error does not return 3 Replace the system board and failed Random pattern test retest 607 xx 608 xx m 3 Diskette drive error codes 9 M n fa 3 Recommended Action Diskette D drive types test failed Diskette format failed Diskette read test failed Diskette write read compare test failed Diskette random seek test failed Diskette ID media test failed Diskette speed test failed Diskette wrap test failed Diskette write protect test failed Diskette reset controller test failed Diskette change line test failed Pin 34 is not cut on 360KB diskette drive Diskette type error Diskette drive speed not within limits The following steps apply to error codes 600 xx through 698 xx 1 Replace the diskette and retest 2 Check and or replace the diskette power and signal cables and retest 3 Replace the diskette drive and retest 4 Replace the system board and retest Diskette 1 Replace media drive media ID 2 Run Setup error Return to the top Revised September 17th 1999 for Prosignia 320 Series Computer Ind
56. emoval amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information Connector Pin Assignments Click on a link Navigation Audio line out Hat panel Mouse Serial monitor Speaker headphone Audio line in Keyboard Parallel out CD drive data Phone line cable Sieabhorie to phone USB Phone line Fax modem MIDI joystick to wall VGA monitor jack d Parallel Connector OO OO ODOOOOOO BOGOOODOODOOH Pin Signal Pin Signal Pin Signal 1 Strobe 7 Data Bit 5 13 Select 2 Data Bit 0 8 Data Bit 6 14 Auto Linefeed 3 Data Bit 1 9 Data Bit 7 15 Error 4 Data Bit 2 10 Acknowledge 16 Initialize Printer 5 Data Bit 3 11 Busy 17 Select In 6 Data Bit 4 12 Paper Out 18 25 Signal Ground Active low Serial Connector Pin Signal Carrier Detect Receive Data 00000 Transmit Data O00 Data Terminal Ready Signal Ground Data Set Ready Ready to Send Clear to Send oo N oj A WwW N e Ring Indicator Universal Serial Bus Pin Signal 1 Data Data 2 3 Ground 4 5 VDC Keyboard amp Mouse Pin Signal 1 Data Unused Ground 5 VDC Clock n A W N Unused Revised September 17th 1999 for Prosignia 320 Series Compute
57. eplacement System Board Bracket 8 Disconnect the CD drive data cable from the system board NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Product Description Illustrated Parts Catalog Index page Preface or Notice Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement System Board Bracket 9 Disconnect the hard drive data cable from the system board NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement System Board Bracket 10 Disconnect the diskette drive cable from the system board END OF SEQUENCE To replace the system board bracket reverse this procedure CAUTION When replacing the system board bracket ensure the fingers of the 1 O bracket are properly aligned to prevent bending the fingers Bending the bracket fingers may damage the system board Return to Removal amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications
58. er Thickness 0 05 in 1 2 mm Track Pitch 1 6 um Block Size Mode 1 2048 1024 bytes Mode 2 2340 2336 1024 bytes CD DA 2352 bytes CD XA 2328 bytes Interface IDE Access Times typical Random lt 100 ms Full Stroke lt 150 ms Audio Output Level Line Out 0 7 VRMS at 47 kOhms Headphone 0 6 VRMS at 32 Ohms maximum volume Data Transfer Rate Sustained 150 KB s single Burst 2550 to 6000 KB s variable Cache Buffer 128 KB Start Up Time typical lt 15 seconds Stop Time lt 3 seconds Laser Parameters Type Semiconductor Laser GaAlAs Wave Length 780 25 nm Divergence Angle 53 5 1 5 Output Power 0 14 mw Operating Conditions Temperature 41 113 F 5 45 C Humidity 10 80 Dimensions HxWxD maximum ra 7 208 nei ini 4 29 x Weight 2 65 Ibs 1 2 kg Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications gt Diskette Sec Drive Specifications 1 44 MB Diskette Drive Size in 3 5 8 89 cm High Density MB ee 720 Low Density KB 720 LED Indicators Front Green Panel Height One third Bytes per Sector 512 Drive Rotation 300 rpm Transfer Rate 500 250 Kb s Sectors per Track H
59. eries Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Clearing CMOS If the power on password is unknown clearing CMOS will disable the password and allow the computer to be operated Section CMOS jumper location Navigation gt Clearing CMOS 1 Complete the preparation for disassembly procedures 2 Remove the hood w Remove the Power Supply A To disable the password move the jumper J SH1 from pins 1 2 to pins 2 3 for 10 seconds then return to pins 1 2 5 Replace the system Power Supply and perform the desired troubleshooting Revised September 17th 1999 Index page Removal amp Replacement for Prosignia 320 Series Computer Preface or Notice Product Description Illustrated Parts Catalog Jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Power On Self Test POST POST is a series of diagnostic tests that run automatically when the system is turned on After the computer is turned on POST checks the following assemblies to ensure that the computer Power system is properly functioning Keyboard System board Memory modules Video memory Diskette drives Hard drive supply POST also detects the type of mass storage devices installed in the computer If P
60. essor and retest DMA controller failed Interrupt controller failed Port error self test failed Keyboard controller The following step applies to error codes 103 xx through 106 xx Replace the system board and retest CMOS RAM test failed failed CMOS clock test failed CMOS interrupt test The following steps apply to error codes 107 xx through 109 xx 1 Replace the battery clock module and retest 2 Replace the system board and retest Programmable timer test failed failed Speed test failed failed Refresh detect test Protected mode test The following step applies to error codes 110 xx through 113 xx Replace the system board and retest Speaker test failed 1 Verify the speaker connection 2 Replace the system board and retest Installed devices test failed 1 Check system configuration 2 Verify cable connections 3 Check switch settings 4 Run Compaq Utilities 5 Replace the system board and retest 507 xx Code m a x Monitor VGA or flat panel error codes s M v fa ia o Recommended Action Video controller test failed The following step applies to error codes 501 xx through Video memory test failed 516 xx Video attribute test failed Replace the system board and retest failed Video character set test Video 80 x 25 mode 9 x 14 character cell test failed Vi
61. esult in bodily harm or loss of life follow directions could result in damage to equipment or loss of data IMPORTAN Text set off in this manner presents clarifying information or specific instructions Text set off in this manner presents commentary sidelights or a CAUTION Text set off in this manner indicates that failure to interesting points of information Technician Notes WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board Improper repairs can create a safety hazard Any indications of component replacement or printed circuit board modifications may void any warranty Serial Number When requesting information or ordering spare parts the computer s serial number should be provided to Compaq The serial number can be found on the rear of the computer s chassis above the power supply Locating Additional Information The following documentation is available to support this product Compaq Prosignia documentation set Introducing Windows 95 Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide Compaq Help Center
62. ex page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Diagnostic Error Codes gt Diagnostic Error Codes Processor 800 xx Monochrome video om ee i Parallel 170 x Hard drive cD printer Monitor 1900 xx Tape drive 8600 xx Pointing device interface Diskette Video drive Hard drive error codes E Description Recommended Action Code Hard drive ID types test The following steps apply to error codes failed 1700 xx through 1799 xx 1 Run Setup and verify drive type 2 Replace the hard drive signal and PAPIS Hard drive read test failed power cables and retest x 3 Replace the hard drive and retest eye 6 Hard drive write read compare test 4 Replace the system board and retest failed sly S s Hard drive random seek test failed IYORE Hard drive controller test failed syle Hard drive ready test failed Hard drive recalibration test failed 3 Hard drive format test failed Hard drive format bad track test failed Hard drive reset controller test failed Hard drive park head test failed Hard drive file write test failed Hard drive head select test failed Hard drive conditional format test failed Hard drive ECC test failed Hard drive power mode test failed Hard drive power mode test failed
63. for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Welcome to the Maintenance amp Service Guide MSG for Prosignia 320 Series Computer Please See the Notice for copyright amp trademark information and the Preface for symbol conventions amp technician notes Click here to download the complete ZIP file 3 5 MB of this Maintenance amp Service Guide to your hard drive This MSG will be periodically maintained and updated as needed To report a technical problem contact your Regional Support Center or IM Help Center For content comments or questions contact the Editor Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia Series Computers Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia SeriesComputers without notice Symbols The following words and symbols mark special messages throughout this guide WARNING Text set off in this manner indicates that failure to follow directions in the warning could r
64. hooting Specifications Illustrated Parts Catalog System Unit Section Navigation gt System Unit Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Mass Storage Devices Spare Pa Number 123634 001 123635 001 388510 001 136338 001 Se n Navigation Devices Diskette Drive CD Drives 32x 327659 001 120696 001 Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Cable Kit Power LED cable Data I DE cables Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog System Board Components ction escription Spare Part Navigation s Number 1 BI440ZX 136339 001 System Board Celeron Processors w Heatsink 152295 001 152296 001 149801 001 166315 001 64 MB 179190 001 96 MB N A 128 MB 166966 00
65. ias of Inte 82371AB EB PCI Bus Master IDE Controller xC5FO xC5F7 Alias of Primary IDE controller dual fifo xC776 xC776 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xC776 xC776 Alias of Secondary IDE controller dual fifo xC7BO xC7BB Alias of STB Velocity 4400 4000 xC7CO xC7DF Alias of STB Velocity 4400 4000 xC7F6 xC7F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xC7F6 xC7F6 Alias of Primary IDE controller dual fifo xC970 xC977 Alias of Intel 82371AB EB PCI Bus Master DE Controller xC970 xC977 Alias of Secondary IDE controller dual fifo xC9FO xC9F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xC9FO xC9F7 Alias of Primary IDE controller dual fifo xCB76 xCB76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xCB76 xCB76 Alias of Secondary IDE controller dual fifo xCBBO xCBBB Alias of STB Velocity 4400 4000 xCBCO xCBDF Alias of STB Velocity 4400 4000 xCBF6 xCBF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xCBF6 xCBF6 Alias of Primary IDE controller dual fifo xCD70 xCD77 Alias of Intel 82371AB EB PCI Bus Master DE Controller xCD70 xCD77 Alias of Secondary IDE controller dual fifo xCDFO xCDF7 Alias of Intel 82371AB EB PCI Bus Master DE Controller xCDFO xCDF7 Alias of Primary IDE controller dual fifo xCF76 xCF76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xCF76 xCF76 Alias of Secondary
66. igh Density 18 Low Density 9 Tracks per Side High Density 80 Low Density 80 Read Write Heads 2 Cylinder high low 80 80 Average Seek Times Track to Track 3 6 ms Average 94 173 ms Settling Time 15 ms Latency 100 ms Average Revised September 17th 1999 Index page Removal amp Replacement for Prosignia 320 Series Computer Preface or Notice Jumper amp Switch Settings Product Description Illustrated Parts Catalog Troubleshooting Specifications Section Na io gt Hard Drives Specifications Hard Drives Ultra ATA 7200 rpm Hard Drives Size 9 1 GB 13 5 GB 18 GB Capacity 91000 MB 13500 GB 18000 GB Height 1 0 1 0 1 0 Size 3 5 3 5 3 5 Interface Ultra ATA Ultra ATA Ultra ATA Transfer Rate Media MB s 139 224 MB s 139 224 MB s 139 224 Interface MB s 16 6 MB s 16 6 MB s MB s 66 6 MB s Typical Seek Time including settling Single Track ms 1 7 ms 1 7 ms 1 7 ms Average ms 8 5 ms 8 5 ms 8 5 ms Full Stroke ms 15 0 ms 15 0 ms 15 0 ms Physical Configuration Cylinders 15 011 15 011 15 011 Data 4 6 10 Heads 214 312 214 312 214 312 Sectors per Track Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Specifications
67. inated Are all cables connected properly and seated Are all of the necessary device drivers installed Is the CONFIG SYS file correct Is the AUTOEXEC BAT file MS DOS or STARTUP CMD file correct Was a nonbootable diskette loaded in the diskette drive at power up Are all switch settings correct Was Computer Setup run after installing options memory disk drives etc and before installing industry standard architecture boards Quick checks and possible solutions for problems related to these topics CD drive diskette drive USB ports Processor hard drive hardware installation ower are provided in the tables below The procedure for resolving hardware conflicts is also described CD drive Problem Probable cause s Possible solution Cannot read compact disc CD is not properly seated in the drive Eject the CD press down on the CD firmly to correctly seat it in the drive then reload CD has been loaded upside down Eject the CD turn it over then reload CD may be dirty or scratched Clean the CD or load another CD Cannot eject compact disc tray load only CD is not properly seated in the drive Turn off the computer insert a straightened paper clip into the emergency eject hole then push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the CD CD drive devices are not Power cycle delay Af
68. ion CPU Controls amp Lights Section N gt CPU Controls amp ghts nual eject slot cD BE EE EE Ee BEE Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Product Description Keyboard Controls amp Lights Enhanced Keyboard Controls ht Click here for the top right corner of this keyboard Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Removal amp Replacement Jumper amp Switch Settings Specifications Illustrated Parts Catalog Product Description CPU Rear Connectors Sectio Navigation gt CPU Rear Connectors fo Bod aK eeoos 9860606 66 CAUTION Do not plug a phone line into the network connector or you may damage the computer Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications gt Power Co Set Product Description Power Cord Set Requirements The auto detect feature on the computer permits it to operate from any line voltage betw
69. ist strap with alligator clips Heelstraps Toestraps Bootstraps can be used at standing workstations and are compatible with most types of boots and shoes On conductive floors or dissipative floor mats use them on both feet with a minimum of 1 megohm resistance between operator and ground To be effective the conductive strips must be worn in contact with the skin Recommended Materials and Equipment Other materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of 1 megohm of resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing 1 megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Metal tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Continue with Preliminary Procedures Service Considerations Preparing Computer for Disassembly Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications
70. itions for CD drive Diskette drive Hard drive Continue with Final Preliminary Procedure Preparing Computer for Disassembly Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement CD Drive Cable Position This cable goes behind the power supply and attaches to the system board i Rag 7 Return to Service Considerations Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Diskette Drive Cable Position This cable goes behind the power supply and attaches to the system board Return to Service Considerations Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Hard Drive Cable Position The cable goes behind the power supply and attaches to the system board Return to Service Considerations Revised September 17th 1999 for Prosignia 320 Series C
71. l 82371AB EB PCI Bus Master IDE Controller x9776 x9776 Alias of Secondary IDE controller dual fifo x97B0 x97BB Alias of STB Velocity 4400 4000 x97CO x97DF Alias of STB Velocity 4400 4000 x97F6 x97F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x97F6 x97F6 Alias of Primary IDE controller dual fifo x9970 x9977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x9970 x9977 Alias of Secondary IDE controller dual fifo x99F0 x99F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x99FO x99F7 Alias of Primary IDE controller dual fifo x9B76 x9B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x9B76 x9B76 Alias of Secondary IDE controller dual fifo x9BBO x9BBB Alias of STB Velocity 4400 4000 x9BCO x9BDF Alias of STB Velocity 4400 4000 x9BF6 x9BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x9BF6 x9BF6 Alias of Primary IDE controller dual fifo x9D70 x9D77 Alias of Intel 82371AB EB PCI Bus Master DE Controller x9D70 x9D77 Alias of Secondary IDE controller dual fifo x9DFO x9DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x9DFO x9DF7 Alias of Primary IDE controller dual fifo X9F76 x9F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x9F76 x9F76 Alias of Secondary IDE controller dual fifo x9FBO x9FBB Alias of STB Velocity 4400 4000 x9FCO x9FDF Alias of STB Velocity 4400 4000 X9FF6 x9FF6 Ali
72. ler x1170 x1177 Alias of Secondary IDE controller dual fifo X11F0 x11F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X11F0 x11F7 Alias of Primary IDE controller dual fifo x1376 x1376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X1376 x1376 Alias of Secondary IDE controller dual fifo x13BO0 x13BB Alias of STB Velocity 4400 4000 x13C0 x13DF Alias of STB Velocity 4400 4000 X13F6 x13F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X13F6 x13F6 Alias of Primary IDE controller dual fifo x1570 x1577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X1570 x1577 Alias of Secondary IDE controller dual fifo X15FO x15F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X15FO x15F7 Alias of Primary IDE controller dual fifo x1776 x1776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x1776 x1776 Alias of Secondary IDE controller dual fifo x17B0 x17BB Alias of STB Velocity 4400 4000 x17C0 x17DF Alias of STB Velocity 4400 4000 X17F6 x17F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X17F6 x17F6 Alias of Primary IDE controller dual fifo x1970 x1977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x1970 x1977 Alias of Secondary IDE controller dual fifo X19FO x19F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller X19FO x19F7 Alias of Primary IDE controller dual fifo x1B76 x1B76 Alias of Intel 82371AB EB PCI Bus
73. ller xB376 xB376 Alias of Secondary IDE controller dual fifo xB3BO0 xB3BB Alias of STB Velocity 4400 4000 xB3CO xB3DF Alias of STB Velocity 4400 4000 xB3F6 xB3F6 Alias of Inte 82371AB EB PCI Bus Master IDE Controller xB3F6 xB3F6 Alias of Primary IDE controller dual fifo xB570 xB577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xB570 xB577 Alias of Secondary IDE controller dual fifo XB5FO xB5F7 Alias of Inte 82371AB EB PCI Bus Master DE Controller xB5F0 xB5F7 Alias of Primary IDE controller dual fifo xB776 xB776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xB776 xB776 Alias of Secondary IDE controller dual fifo xB7BO xB7BB Alias of STB Velocity 4400 4000 xB7CO xB7DF Alias of STB Velocity 4400 4000 xB7F6 xB7F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xB7F6 xB7F6 Alias of Primary IDE controller dual fifo xB970 xB977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xB970 xB977 Alias of Secondary IDE controller dual fifo xB9FO xB9F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xB9FO xB9F7 Alias of Primary IDE controller dual fifo xBB76 xBB76 Alias of Intel 82371AB EB PCI Bus Master DE Controller xBB76 xBB76 Alias of Secondary IDE controller dual fifo xBBBO xBBBB Alias of STB Velocity 4400 4000 xBBCO xBBDF Alias of STB Velocity 4400 4000 xBBF6 xBBF6 Alias of Intel 82371AB EB PCI Bus Master DE
74. location units is found click on the Start menu Choose Program gt Accessories System Tools Disk Defragmenter Nonsystem The system is Remove the diskette from disk trying to start the diskette drive message from a diskette that is not bootable The system is Insert a bootable diskette trying to start into the diskette drive and from the hard restart the computer with drive but the Ctrl Alt Del hard disk has been damaged Diskette boot has Run Computer Setup and been disabled in enable diskette boot Computer Setup Hard drive The hard disk From the desktop click on operation files may be the Start menu Choose seems fragmented Program Accessories slow System Tools gt OR Scandisk to check for problems If problems exist Hard drive run Scandisk and activity checkmark the light is not Automatically fix errors on box at the bottom to or stays on correct the problems If a without large number of lost blinking allocation units is found click on the Start menu Choose Program gt Accessories System Tools Disk Defragmenter Return to the top Hardware installation Problem Probable cause s Possible solutions A new When the system Reboot the computer device is advised you of and follow the not changes to the instructions for saving recognized configuration you the changes as part of did not save the the changes computer system The system may not Run Computer Setup and have automatically iden
75. mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed ECG VGC memory test failed ECG VGC ROM checksum test failed ECG VGC attribute test failed ECG VGC 640 x 200 graphics mode test failed ECG VGC 640 x 350 16 color set test failed ECG VGC 640 x 350 64 color set test failed ECG VGC monochrome text mode test failed 640 x 480 graphics test failure 640 x 480 graphics test failure 320 x 200 graphics 256 color mode test failed Advanced VGA Controller test failed 132 column Advance VGA test failed Advanced VGA 256 Color test failed The following steps apply to error codes 2402 xx through 2456 xx 1 Run Setup 2 Replace the system board and retest Advanced VGA BitBLT test Advanced VGA datapath test Advanced VGA BitBLT test Advanced VGA Linedraw test The following steps apply to error codes 2468 xx through 2480 xx 1 Run Setup 2 Replace the system board and retest Processor error codes H m S 3 x e m m H H H m me m oe x x x x x tad x x x x i v fa 2 Recommended action CPU test failed Replace the system board and retest Processor error 1 Run Computer Checkup or Setup and retest 2 Replace the proc
76. mputer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Mass Storage Devices I ndex Page Section Navigatior 1 cD Drive 2 Diskette Drive 33 5 Hard Drive a V g nw is a 7 5 P a 3 fa oO j 3 a 2 g fa Le 2 S a amp o o for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Removing the CD Drive wn M Navigation gt CD Drive To remove the CD Drive complete the following five steps 1 Perform preparation procedures 2 Remove the hood 3 Disconnect the signal data and power cables from the CD drive NEXT STEP NOTE Click here to see how to remove a CD that has jammed in the drive Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Diskette Drive Se There are seven steps in this procedure 1 Perform the preparation procedures 2 Remove the hood 3 Remove
77. nt Bezel 1 Perform preparation procedures g 2 Remove the hood 3 Release the latches at the top middle and bottom of the front bezel then remove the front bezel from the chassis To replace the front bezel reverse this procedure Zu 20 lt o o2 fa Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement On Button Board There are five g Steps in this sequence 1 Perform preparation procedures 2 Remove thse hood Remove 3 the front bezel 4 Locate amp remove the On button Board connector from the system board zu o oO 3 oe a e NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement System Board Bracket Section There are ten steps in this p D procedure E F 1 Perform y preparation procedures 2 Remove the hood 3 Remove the modem fax card network card and video card 4 Remove the screws from the top and the side of the system board bracket and chassis gt Syst
78. nt static damage at the workstation use the following precautions Cover the workstation with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats heel straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Use a portable field service kit with a static dissipative vinyl pouch that folds out of a work mat Also use a wrist strap and a ground cord for the work surface Ground the cord to the chassis of the equipment undergoing test or repair Grounding Equipment Use the following equipment to prevent static electricity damage to the equipment Wrist Straps are flexible straps with a minimum of 1 megohm 10 resistance to the ground cords To provide proper ground a strap must be worn snug against the skin On grounded mats without banana plug connectors connect a wr
79. o replace the CD drive reverse this procedure Return to Drive index page Return to Removal amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Removing a Jammed CD from the Drive Insert a straightened paper clip into the manual eject hole and push firmly Return to CD Drive Removal Return to Removal amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information System Board Connectors amp J umper re Reference recon loner Stas Keyboard Miniature 1K1 gt System amp Mouse 6 pin J Board USB Connectors USB connector jut amp Jumper 3 DSUB Serial port 15 pin J1H1 Parallel DSUB port 25 pin J1H1 m DSUB Serial port 15 pin J1H1 DSUB Game port 15 pin J1F1 Audio line no out Mini stereo J1E1 Auga line Mini stereo J1E1 Microphone Mini stereo J1E1 16 bit ISA ISA Slot connector J4A2 32 bit PCI PCI Slot connector J4A1
80. oblem Probable cause s Possible solution Diskette Diskette may be From the desktop click drive light damaged on the Start menu stays on Choose Program gt Accessories gt System Tools gt Scandisk to check for problems Diskette may be Remove the diskette installed incorrectly and reinsert Software program may Check the program be damaged diskettes Diskette Diskette is not Format the diskette drive formatted cannot write to a Diskette is Either use another diskette write protected diskette that is not write protected or disable the write protection on the diskette Writing to the wrong Check the drive letter drive in your path statement Not enough space is Use another diskette left on the diskette to write the information Diskette Diskette is not Format the diskette drive formatted cannot read a Using the wrong Use a diskette that is diskette diskette type for the compatible with the drive type drive Reading the wrong Check the drive letter drive in your path statement Diskette drive has Run Computer Setup been disabled by and enable the Computer Setup diskette drive Return to the top Revised September 17th 1999 Index page Preface or Notice Removal amp Replacement Jumper amp Switch Settings Product Description Illustrated Parts Catalog for Prosignia 320 Series Computer Removal amp Replacement RTC Battery 1 zw oo 28 2 e gt
81. oller x5BF6 x5BF6 Alias of Primary IDE controller dual fifo x5D70 x5D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller D70 x5D77 Alias of Secondary IDE controller dual fifo DFO x5DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller DFO x5DF7 Alias of Primary IDE controller dual fifo x5F76 x5F76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x5F76 x5F76 Alias of Secondary IDE controller dual fifo x5FBO x5FBB Alias of STB Velocity 4400 4000 x5FCO x5FDF Alias of STB Velocity 4400 4000 X5FF6 x5FF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x5FF6 x5FF6 Alias of Primary IDE controller dual fifo x6170 x6177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6170 x6177 Alias of Secondary IDE controller dual fifo X61FO x61F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x61F0 x61F7 Alias of Primary IDE controller dual fifo x6376 x6376 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6376 x6376 Alias of Secondary IDE controller dual fifo x63B0 x63BB Alias of STB Velocity 4400 4000 x63C0 x63DF Alias of STB Velocity 4400 4000 x63F6 x63F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x63F6 x63F6 Alias of Primary IDE controller dual fifo x6570 x6577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6570 x6577 Alias of Secondary IDE controller dual fifo
82. omputer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Preparation for Disassembly To prepare the computer for removal and replacement procedures complete the following steps Remove any diskette compact disc or tape from the computer Turn off the computer and any peripheral devices that are connected to the computer CAUTION The computer power switch should be turned off before you disconnect any cables 3 Disconnect the power cord from the electrical outlet and then from the computer 4 Disconnect all peripheral device cables from the computer During disassembly label each cable as you remove it Be sure to note IMPORTANT its position and routing Go to Removal amp Replacement Procedures Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Serial Number Location The computer serial number should be provided to Compaq whenever requesting information or ordering spare parts The serial number is located on the rear of the computer below the power supply gt Serial Number rs zn fo a o oO w o l Revised Sept
83. or Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Product Description Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Illustrated Parts Catalog Index Page Section Navigation Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Settings Index Page Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Troubleshooting Index Revised Sep
84. properly modules nnn 2 Replace the system board Failing Bits nnn nnn is a map of the bits at the 1 Run Setup RAM address which failed the 2 Replace the system board memory test Fixed Disk 0 or Hard drive is not working or not 1 Run Setup 1 Failure configured properly 2 Replace the signal cable 3 Replace the hard drive Fixed Disk Hard drive is not working or not 1 Run Setup Controller configured properly 2 Replace the system board Failure Incorrect Drive Type of diskette in drive A not 1 Run Setup A Type correctly identified 2 Replace the diskette drive Invalid NVRAM Problem with NVRAM CMOS Replace the system board Media Type access Keyboard Keyboard I O keyboard 1 Replace the keyboard Controller Error controller on system board or 2 Replace the mouse mouse error 3 Replace the system board Keyboard Error Keyboard I O keyboard 1 Replace the keyboard controller on system board or 2 Replace the mouse mouse error 3 Replace the system board Operating Operating system cannot be Run Setup System Not located on Found either drive A or C Parity Check 1 Parity error found in the system 1 Run Setup bus 2 Replace the memory modules 3 Replace the system board Parity Check 2 Parity error found in the I O bus 1 Run Setup 2 Replace the ISA board modem Real Time Clock Real time clock fails BIOS test Replace the system board Error System Battery RTC battery is dead 1 Replace the RTC
85. r Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Jumper amp Switch Information Connector Pin Assignments pee Click on a link Navigatio Audio line Flat panel Mouse Serial out monitor Audio line Speaker headphone r Keyboard Parallel a hone ie Phone z CD drive Microphone line to USB data cable phone Phone Fax modemMIDI joystick n VGA monitor jack Flat panel monitor Pin Signal Pin Signal Pin Signal Pin Signal 1 TX2 6 TXC 11 TX2 16 TXC 2 Ground 7 Logic 12 Ground 17 5VDC ground 3 TX1 8 DDC 13 TX1 18 DDC data Clock SDA SCL 4 TXO 9 Reserved 14 TXO 19 Reserved 5 Ground 10 Reserved 15 Ground 20 Reserved MIDI J oystick 00000000 OOOO Pin Signal Pin Signal Pin Signal 1 5VDC 6 Y Axis 1 11 X Axis 2 2 Firea 1 7 Fire B 1 12 MIDI Out 3 xaxis 1 8 5vDC 13 Y Axis 2 a Ground 9 5 VDC 14 Fire B 2 5 Ground 10 Fire A 2 15 MIDI In Line out Line in Speaker Headphone Out Microphone Stereo 1 8 Miniphone Phone Line to Wall J ack Phone Line to Phone Pin Signal 1234 i i i i 1 Unused 2 Tip 3 Ring 4 Unused Internal Fax
86. tch Settings Troubleshooting Specifications Removal amp Replacement Network Card Removal Sec 1 Perform preparation procedures Q Vv zZ zm D a o D is 2 Remove the hood 3 Remove the screw holding the network card bracket to the chassis and pull the network card out of the slot To replace the Network card reverse this procedure Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Modem Fax Removal Se 19 gt Modem Fax 4 w lt w ma e 1 Perform preparation procedures 2 Remove the hood 3 Remove the screw holding the fax modem bracket to the chassis and pull the fax modem out of the slot To replace the fax modem reverse this procedure When replacing the fax modem download the latest software from earn SoftPaq If QuickRestore is used it may not have the 56K upgrade software included Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Memory Module DIMM 1 Perform g preparation proc
87. tember 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Specifications Index Page Section Navigati Revised September 17th 1999 for Prosignia 320 Series Computer Index page Removal amp Replacement Preface or Notice Jumper amp Switch Settings Product Description Illustrated Parts Catalog Troubleshooting Specifications Specifications System General system specifications Video memory gt System System interrupts System 1 0 system function shipping configuration System memory System DMA General System Specifications U S Metric Dimensions Height 7 7 in 19 6 cm Depth 14 2 in 36 2 cm Width 13 6 in 34 5 cm BTUs Weight 18 3 Ibs 8 3 kg Environmental Requirements Temperature Operating 50 to 93 F 10 to 35 C Shipping 4 to 140 F 40 to 60 C Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 95 Relative humidity 30 C 95 Relative humidity 30 C Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Return to the top STB n Vidia TNTv 3D AGP Resolution 1600 x 1200 maximum Colors Supported 16 7M Refresh Rate 80 Hz 90
88. ter turning the computer off wait 30 seconds before turning the computer on again detected CD drive is not connected properly Open the computer and check to see that the drive cable is connected properly Proper driver is not loaded Restart the system and make sure the CD drive drivers are loaded Resolving Hardware Conflicts Hardware conflicts occur when two or more peripheral devices attempt to use the same hardware resources I O addresses interrupts and DMA channels are the most common hardware resources used by peripheral devices For example the factory default settings for the MIDI port audio interface are Base I O address 220H MIDI Port Base I O address 330H Interrupt IRQ5 8 bit DMA Channel 1 When different peripheral devices use the same hardware resources at the same time the devices and or the system may not function properly You can resolve hardware conflicts by ensuring that no devices are configured to use the same hardware resources These resources can either be dipswitch or jumper settings on the peripheral card or software configurable resources The Computer Setup selection of your Compaq Utilities allows you to view and modify the settings for the peripheral devices factory installed in your system Refer to the User s Guide for the particular peripheral cards you wish to install for information on how to view and select their settings To resolve hardware conflicts 1 Change
89. the power gt Diskette suppl Drive 4 Disconnect the power and data cables from the diskette drive NEXT STEP 2 o Q o e Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Hard Drive There are six steps in this procedure wn M i 1 Perform preparation procedures 2 Remove the hood 3 Disconnect the power and signal cables from the hard drive z w amp o ct e a Ive NEXT STEP Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Switch Settings Troubleshooting Specifications Removal amp Replacement Video Card N W m Perform preparation procedures 2 Remove the hood 3 Remove the screw holding the video card bracket to the chassis and pull s the video card out of the slot To replace the video card reverse this procedure Vv 2 lt D ee a o 2 QO Revised September 17th 1999 for Prosignia 320 Series Computer Index page Preface or Notice Product Description Illustrated Parts Catalog Removal amp Replacement Jumper amp Swi
90. tify the new device recognized the new device The cables for the Check all cables new external device are loose or the power cables are unplugged The power switch for Turn off the computer the new external turn on the external device is not turned device and then turn on on the computer to integrate the new device with the computer Return to the top Power Problem Possible Solution Computer will not turn Ensure that the computer is on connected to a power source Computer does not automatically display the date and time The real time clock RTC battery may need to be replaced Click here for replacement procedures Computer does not beep during POST The speaker volume may have been turned down Select the Volume option from the Control Panel and adjust the volume Computer powered off automatically The unit temperature may have been exceeded Check the fan for function and blockage Return to the top USB Problem Probable Possible solution cause s USB The USB device Ensure that the USB device device and the system and the system share the does not may use different same USB architecture work USB architectures UHCl compliant devices will with the only work with a system UHCl compliant system and OHCI compliant devices will only work with a OHCI compliant system Return to the top Diskette Drive Pr
91. troller dual fifo xA9F0 xA9F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xAQFO xA9F7 Alias of Primary IDE controller dual fifo xAB76 xAB76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xAB76 xAB76 Alias of Secondary IDE controller dual fifo xABBO xABBB Alias of STB Velocity 4400 4000 xABCO xABDF Alias of STB Velocity 4400 4000 xABF6 xABF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xABF6 xABF6 Alias of Primary IDE controller dual fifo xAD70 xAD77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xAD70 xAD77 Alias of Secondary IDE controller dual fifo xADFO xADF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xADFO xADF7 Alias of Primary IDE controller dual fifo xAF76 xAF76 Alias of Intel 82371AB EB PCI Bus Master DE Controller xAF76 xAF76 Alias of Secondary IDE controller dual fifo xAFBO xAFBB Alias of STB Velocity 4400 4000 xAFCO xAFDF Alias of STB Velocity 4400 4000 xAFF6 xAFF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xAFF6 xAFF6 Alias of Primary IDE controller dual fifo xB170 xB177 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xB170 xB177 Alias of Secondary IDE controller dual fifo XxB1FO xB1F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller xB1FO xB1F7 Alias of Primary IDE controller dual fifo xB376 xB376 Alias of Intel 82371AB EB PCI Bus Master IDE Contro
92. ttings Troubleshooting Specifications Specifications System Specifications General system specifications Video memory gt System System interrupts System 1 O system function shipping configuration System memory System DMA System Memory Memory System Function Address x00000000 System board extension for PnP BIOS x0009FBFF x0009FCOO System board extension for PnP BIOS Se n Navigation x0009FFFF x000A0000 STB Velocity 4400 4000 x000AFFFF x000B0000 STB Velocity 4400 4000 x000BFFFF x000C0000 STB Velocity 4400 4000 x000C7FFF x000E0000 System board extension for PnP BIOS x000FFFFF x00100000 System board extension for PnP BIOS x03FDFFFF x03FE0000 System board extension for PnP BIOS XO3FF7FFF x03FF8000 System board extension for PnP BIOS XO3FFFFFF xF2800000 Intel 82443BX Pentium r II Processor to AGP controller XF48FFFFF xF3000000 STB Velocity 4400 4000 XF3FFFFFF xF3000000 STB Velocity 4400 4000 XF3FFFFFF xF8000000 Intel 82443BX Pentium r II Processor to PCI bridge with GART support XFBFFFFFF xFCA00000 STB Velocity 4400 4000 xFCAOFFFF xFCA00000 Intel 82443BX Pentium r II Processor to AGP controller XFEAFFFFF xFD000000 STB Velocity 4400 4000 xFDFFFFFF xFEBF0000 Rockwell PCI Modem Enumerator xFEBFFFFF xFEC00000 System board extension for PnP BIOS xFECOOFFF
93. uration features Click a link below to go to the appropratie subsection A Setup Accessing Compaq Utilities Options View System Information INSPECT Preparing the Computer If you encounter an error condition complete the following steps before starting problem isolation procedures 1 Ensure proper ventilation The computer should have a 3 inch 7 6 cm clearance at the back of the system unit 2 Turn off the computer and peripheral devices CAUTION Always ensure that the power is off before disconnecting or reconnecting the mouse keyboard or any other peripheral devices Disconnecting or connecting the keyboard or mouse while the unit power is on can damage the system board 3 Disconnect any peripheral devices other than the monitor and keyboard Do not disconnect the printer if you want to test it or use it to log error messages 4 Install loop back and terminating plugs for complete testing Setup The Setup utility gives a snapshot of the computer s hardware configuration aids in troubleshooting and sets custom features Setup recognizes a new internal component or an external device and automatically updates the configuration screens Use the Setup utility to m Modify settings for audio storage power management communications and input devices m Get an overall picture of the computer s hardware configuration m Verify configuration parameters in determining problems m Set time and date Running
94. us Master IDE Controller x5376 x5376 Alias of Secondary IDE controller dual fifo x53B0 x53BB Alias of STB Velocity 4400 4000 x53C0 x53DF Alias of STB Velocity 4400 4000 x53F6 x53F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x53F6 x53F6 Alias of Primary IDE controller dual fifo x5570 x5577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x5570 x5577 Alias of Secondary IDE controller dual fifo X55FO x55F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x55F0 x55F7 Alias of Primary IDE controller dual fifo x5776 x5776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x5776 x5776 Alias of Secondary IDE controller dual fifo x57B0 x57BB Alias of STB Velocity 4400 4000 x57CO x57DF Alias of STB Velocity 4400 4000 x57F6 x57F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x57F6 x57F6 Alias of Primary IDE controller dual fifo x5970 x5977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x5970 x5977 Alias of Secondary IDE controller dual fifo x59F0 x59F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x59FO x59F7 Alias of Primary IDE controller dual fifo x5B76 x5B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x5B76 x5B76 Alias of Secondary IDE controller dual fifo x5BBO x5BBB Alias of STB Velocity 4400 4000 x5BCO x5BDF Alias of STB Velocity 4400 4000 X5BF6 x5BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Contr
95. x65F0 x65F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x65F0 x65F7 Alias of Primary IDE controller dual fifo x6776 x6776 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6776 x6776 Alias of Secondary IDE controller dual fifo x67B0 x67BB Alias of STB Velocity 4400 4000 x67CO x67DF Alias of STB Velocity 4400 4000 x67F6 x67F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x67F6 x67F6 Alias of Primary IDE controller dual fifo x6970 x6977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6970 x6977 Alias of Secondary IDE controller dual fifo x69F0 x69F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x69FO x69F7 Alias of Primary IDE controller dual fifo x6B76 x6B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6B76 x6B76 Alias of Secondary IDE controller dual fifo x6BBO x6BBB Alias of STB Velocity 4400 4000 x6BCO x6BDF Alias of STB Velocity 4400 4000 x6BF6 x6BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6BF6 x6BF6 Alias of Primary IDE controller dual fifo x6D70 x6D77 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x6D70 x6D77 Alias of Secondary IDE controller dual DFO x6DF7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller DFO x6DF7 Alias of Primary IDE controller dual x6F76 x6F76 Alias of Intel 82371AB EB PCI Bus Master ID
96. y 4400 4000 x83F6 x83F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x83F6 x83F6 Alias of Primary IDE controller dual fifo x8570 x8577 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x8570 x8577 Alias of Secondary IDE controller dual fifo x85F0 x85F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x85F0 x85F7 Alias of Primary IDE controller dual fifo x8776 x8776 Alias of Intel 82371AB EB PCI Bus Master DE Controller x8776 x8776 Alias of Secondary IDE controller dual fifo x87B0 x87BB Alias of STB Velocity 4400 4000 x87CO x87DF Alias of STB Velocity 4400 4000 x87F6 x87F6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x87F6 x87F6 Alias of Primary IDE controller dual fifo x8970 x8977 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x8970 x8977 Alias of Secondary IDE controller dual fifo x89FO x89F7 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x89FO x89F7 Alias of Primary IDE controller dual fifo x8B76 x8B76 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x8B76 x8B76 Alias of Secondary IDE controller dual fifo x8BBO x8BBB Alias of STB Velocity 4400 4000 x8BCO x8BDF Alias of STB Velocity 4400 4000 x8BF6 x8BF6 Alias of Intel 82371AB EB PCI Bus Master IDE Controller x8BF6 x8BF6 Alias of Primary IDE controller dual fifo x8D70 x8D77 Alias of Intel 82371AB EB PCI Bus Master DE Controller x8
97. y to error codes 1201 xx through 1210 xx i o u fa Modem Internal Loop Back Test Modem Time Out Error 1 Refer to modem documentation for correct Setup procedures Modem External Termination Test P 2 Check the modem line Modem Auto Originate Tet 3 Replace the modem and retest Dial Multifrequency Tone Test Modem Direct Connect Test Return to the top Revised September 17th 1999 for Prosignia 320 Series Computer Index page Removal amp Replacement Preface or Notice Jumper amp Switch Settings Product Description Illustrated Parts Catalog Troubleshooting Specifications Troubleshooting Diagnostic Error Codes gt Diagnostic Error Codes Processor Monochrome Err Code 2468 2407 xx 2448 xx N A 3 x x 2477 xx 2478 xx 2480 xx 800 xx video EZA Memor Serial 3200 xx om A p e Parallel 17 Hard drive RAIUS CD printer Monitor Tape drive Rites ea Pointing device interface Diskette Video drive Video error codes Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200

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