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Whirlpool GCEM2990LQ Electric Commercial Dryer

1. Fl Purebased Frosa 3 FFlPurekacod Fram City Stato T F Complaint F Purchase Date 2 Call Received Cs 4 3 Date Hepsired Y Explanation af 9 at T Number T 540038 Skp lshor Dare 3 rmm o2 eee uheri WHIEBLPCET 2 P Friri Min Arcos Mimis Servicefiench com WHIELPOOL Whripool T Dealer Hatch Accent Member i Distributor Kusabar 1 E Dereat A Reference Member e FI Wer Sire Wunder LLLI 10 Las ist Erate 311272009 Tsor uhbmnz WHERLPOOL ETSI DP CET te ees ls dp Phpakth Hy Aoroa Labar 000 Hid TSram Tax Hbf Total Amount 000 fa Sra FP Dara 0820 henna Company WHIRLPOOL PRODUCT DAMAGE CLAIM PROCEDURE NOTE DAMAGE IN GENERAL IS THE RESPONSIBILITY OF THE PRODUCT SHIPPER NARDA CLAIMS FOR DAMAGE CAN ONLY BE SUBMITTED WITH AN AUTHORIZATION FROM THE WHIRLPOOL PARTNER TEAM 1 800 NO BELTS OPTION 4 WHIRLPOOL DAMAGE PROCEDURE DAMAGE OS COVERED p ali I P 2 in al bw _ FROM WHIRLPOOL P
2. 7 CGP2761KQO CSPZ74KQ0 1 5 2760 00 NOTE Canadian models affected are the same as above but begin with Change in Location of Technicial Information The location of the wiring diagram tech sheet and parts list has changed with the introduction of the above models to behind the front access panel on the washer and behind the toe panel on the dryer The information is enclosed in a plastic bag to insure the documents are preserved over the life of the product The change was initiated to help ensure technicial information stays with the product as well as preventing technicial information from interfering with product operation WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock ACCESSING THE LITERATURE PACK 3 Tilt the bottom of the front panel and forward to 1 Disconnect electrical power release the top panel clips and remove the front panel DRYERS WASHERS 2 Remove the two 2 T 20 Torx screws from the bottom of the front panel Figure 1 1 Remove the dryer toe panel by inserting a putty knife approximately 3 in from the sides of the unit to release the spring clips Figure 2 Pull the top of the panel forward to release LITERATURE PACK LOCATED BEHIND THE FRONT ACCESS PANEL LIT
3. OR T M FILE CLAIMWITH TRANS SHIPMENT VIRANSHIPPER E C7 gee AT we iu Fi TON 7 WTHIN 60 DAYS SALES TO PAY c OF SHIPPING INVOICE MARKDOWN TO Y s COVER PAL A Tag 2 Bw we UU UNIT MUST BE IN 2 7 CARTON AT POINT OF ORIGIN IF NOT CONTACT SALES a ACCOUNT PARTNER TEAM 800 874 4698 T Y 3 NORMAL PATH LOGISTICS FOR DARTS LABOR a RETURN PAID BY DEALER TO ae eL SERVICER NO NARDA EXCEPTION PATH SUBMIT NARDA INCLUDE DAMAGE AUTHORIZATION NUMBER DAMAGE AND SALES MARK DOWN NARDAS SUBMTTED MTHOUT AUTHORIZATION AND BILLED BACK TO SERVICER 71 SERVICE NANUALS amp JUD AIDS COMMERCIAL DRYERS CORE MANUAL CL 4 This core job aid covers basic product information and mechanical drive system service procedures for all current commercial dryer platforms including 27 and 29 freestanding as well as commercial stacked pairs This program is most effective if used in conjunction with Video Tape Part 4314542 For both new and experienced technicians LIT4314558 Job Aid 5 00 LIT4314542V VHS Video Tape 14 95 COMMERCIAL WASHERS CORE MANUAL CL 5 This core job aid covers basic product information and mechanical drive system service procedures for the current direct drive commercial washer platform This program is most effective if used in conjunction with Video
4. CEP2960JQ Electric ELECTRONIC EMS2000 FULL CONSOLE 29 ELECTRIC DRYER CARD ONLY Factory card equipped 2 3 7 yr parts warranty CEE2990EW Electric ELECTRONIC EMS2000 FULL CONSOLE 29 GAS DRYER CARD ONLY Factory card equipped 2 3 7 yr parts warranty CGE2991EW Gas Money acceptors not included Designed for coinslide MECHANICAL METERCASE ELECTRIC DRYER COINSLIDE EQUIPPED 1 VEND 1 yr labor begins 7 1 03 3 7 yr parts warranty CEM2750KQ Electric MECHANICAL METERCASE CGM2751KQ GAS DRYER Gas COINSLIDE EQUIPPED 1 yr labor begi MECHANICAL METERCASE ELECTRIC DRYER mE Money acceptors not included Designed for coinslide can accept card and drop retrofit kits are the same 3 7 yr parts warranty MECHANICAL METERCASE GAS DRYER Money acceptors not included Designed for coinslide Gas can accept card and drop retrofit kits 3 7 parts warranty ELECTRONIC EMS1000 27 ELECTRIC DRYER COIN READY Money acceptors not included 3 7 yr parts warranty ELECTRONIC EMS1000 CGP2761KQ 27 GAS DRYER Gas COIN READY Money acceptors not included 3 7 yr parts warranty CEM2760KQ Electric CEP2760KQ Electric ELECTRONIC ADVANTECH FULL CONSOLE 27 ELECTRIC DRYER 7 4 cu ft drum CARD ONLY Card reader not included 4 7 yr parts warranty ELECTRONIC ADVANTECH FULL CONSOLE 27 GAS DRYER 7 4 cu ft drum Gas CARD ONLY Card reader not included 4 7 yr parts war
5. the Smart Card Reader Flighly recommended by Major Equipment Manufacturers Saves thousands of dollars in equipment maintenance repair amp replacement TEAM CLEANING CARDS COMPANY Do you need Magnetic Stripe amp Thermal Print Head 3655 Pacific Highway San Diego CA 92101 800 888 8830 sales cleanteam com 619 299 9000 FAX 619 299 1462 Cleaning Cards GALL FOR A FREE SAMPLE ADVANTECH AUXILIARY CARD READER HOUSING ASSEMBLY GREENWALD PART NUMBER 2001 ADVM DUAL FITS METERCASE MODELS WASHERS CAE2762KQ The auxiliary card reader housing kit allows connection of an auxiliary card reader in place of a Standard metercase top cover The auxiliary reader can be used conjunction with either a coinslide or a coindrop for machine mounted dual payment with all ADVANTECH metercase products 2 Use a coindrop card reader combo to offer customers special pricing and top offs on dry time Greenwald Industries www greenwaldindustries com 1 800 221 0982 BAR CODING MODEL SERIAL TAGS All laundry products built at Clyde and Marion divisions have a bar coded model and serial tags starting with first quarter 2003 production The bar code is an additional product management feature A bar code reader combined with a business management system can increase business efficiency through 1 Reducing errors in warranty claims submission 2 Assist in product t
6. 1 Type service NOTE Special Authorization must be sent directly to LaPorte Indiana for processing 2 Brand of appliance Whirlpool Roper 3 of product washer dryer etc 4 Complete model number 5 Complete serial number 6 Consumer information to include complete name address and phone number 7 Date consumer purchased 8 Date consumer called for service 9 Date you completed repair 10 Consumer description of problem 12 Complete description of what was wrong with appliance and service performed to repair 14 Time started completed and total time to repair unit 16 Selling dealer distributor builder etc 18 Quantity of part s used 19 Part number s used 20 Description of part s used 21 Failed motor number See Special Procedures Section of Service Operating Guide SOG 23 Distributor number Distributor and store number will be the same for those distributors that do not have a servicer store number You must show the FSP distributor number from which you obtained parts used to repair appliance Failure to show distributor number may result in your being charged for parts 24 Your Whirlpool assigned Store Number as listed on Service Agreement or distributor number if distributor does not have a servicer store number 29 Invoice number is mandatory Without an invoice number the claim will be rejected 66 EXAMPLE 1 1 w WARRANTY PART WARRANTY Js SPECIAL AUTHOR
7. 4 4 GENTLE NO FUNCTION 5 5 HIDDEN 6 Press 1 Exit OWNER START SETTINGS 6 program Display returns to the cycle counti P is displayed D Press 3 cycle price is displayed Press 1 to increase the price 2 to decrease the price until the displayed price matches the vend price set on the coinslide E Press 6 twice to exit the setup routine 2 Reinstall the control panel or metercase access panel in reverse order of installation and lock On Stack Dryers make sure all harness connections are attached fully to the appropriate connectors Closing the metercase access panel 37 Closing the console control panel mechanical Stack Dryers push down in and lock Closing the console control panel electronic Stack Dryers push left in and lock 22 nsert coins to insure the cycle starts MOT ine BOLT MOUNTING Goat MECHANICAL WASHER AEEA IMECHANICAL SINGLE DRYER AILADVANTECH amp EMS1000 COINSLIDE SWITCH INSTALLATION OVERVIEW SINGLE WASHERS AND DRYERS Factory Coin Equipped Models CAM2752J K CEM2750J K CGM2751J K RAK2751K REK2950J K RGK2951J K All other models come from the factory without any money acceptor money box or locks IMCLUDED ON COIN EQUIPPED MODELS Metercase Top Lock and Key Must be Bata miS Hella LOE Fui eELIE TUL 172 n
8. the right of the cents position on the display NOTE The switch must be held at the same time the firmware is transferred Reprograming cannot begin until the display shows vend price If the switch is released or the infrared beam is interrupted the process can continue as soon as both actions are resumed The process does not start over if the beam is interrupted or if the switch is released IR Port location white circle Handheld should be within 3 5 of the console with the IR port on the handheld in line with the IR port on the control panel Avoid bright light between the ports 11 To verify updated firmware load press service switch again and release HOT temperature LED begins blinking to confirm that the switch was pushed The machine s lifetime cycle count now shows on display NOTE The display automatically returns to the vend price after 1 minute 12 Press position 5 then 1 then 3 Version displayed should be 3 13 13 Select location and initialize set serial number 14 Select send setup choose the proper coindrop template and select send 15 Deposit coins to insure proper operation 16 Select utilities end cycle 17 Reinstall and close and relock the metercase access panel 57 SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY KITCHEN PRODUCTS v LAUNDRY PRODUCTS REFRIGERATION PRODUCTS Commercial Washers Dryers GAS MODELS CGP27
9. DOESN T OPERATE 8178398 Oct 03 THE TIMER DOES NOT ADVANCE MECHANICALLY CONTROLLED LAUNDRY NOTE Not all Commercial Laundry Service Pointers are represented in this manual ALL SERVICE POINTERS ONLINE http www servicematters com tech ref tech ref main htm SERVICE POINTERS COMMERCIAL LAUNDRY ONLY www whirlpoolcorp com cltpsc TECHNICAL INFORMATION SERVICE POINTERS To receive pointers by email or FAX or to editor delete a current email or Fax from our distribution see http www whirlpoolcorp com cltps c feedback feedbacks ubscribe all html or FAX changes to 269 923 5342 40 0 ERVICE POINTER ATTENTIS RVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY E m 0 PRODUCTS v LAUNDRY PRODUCTS REFRIGERATION PRODUCTS ALL COMMERCIAL FREESTANDING 27 DIRECT DRIVE WASHERS WITH 2 5 CU FT WASHBASKET CUSTOMER COMPLAINT Balance ring is loose or has pulled off of the washbasket The balance ring retaining clip is out of specification CORRECTION Replace the balance ring as necessary using new design part number 387868 The balance ring clips included with the balance ring have been revised in several areas to provide a better grip onto both the balance ring and the basket The new style clips were introduced at part code date 012410 where the first 2 digits are the year 2nd 2 digits are the day and the 3rd 2 digits are the month A code date is located at
10. Drive 1 2 HP Motor with Built In Overload Protector PowderPlus Top and Lid Finish Add Fabric Softener Indicator Push Button Controls Easy to Follow Lid Instructions Self Leveling Rear Legs Cycle Status Lights White on White Styling NOTE The washer is equipped with a wraparound cabinet and does not have a removable front panel The wraparound cabinet consists of the cabinet top lid and metercase assembly This assembly must be removed for tub basket or suspension service as on noncommercial Whirlpool models DRYER FEATURES REK2950KQ 29 Electric RGK2951KQ 29 Gas Coin Kit Installed Ready for Operation factory preset for 1 00 vend 7 0 Cu Ft Capacity Drum 3 Cycles Regular Heavy High Heat Permanent Press Medium Heat Knits Delicates Low Heat Top Mounted Lint Filter PowderPlus Top Finish Reversible Side Swing Door 1 3 HP Motor with Built In Overload Protector Push Button Controls Easy to Follow Console Instructions Cycle Status Lights White on White Styling WARRANTY 90 Day FULL parts and labor on the entire product 2 Year LIMITED parts only on the entire product 2001 PRODUCT IMPROVEMENTS Mechanical Line After May 15 2001 Production Washer Hidden Lid Switch COMPLAINT Intermittent spin no spin lid switch must be replaced as a result of customer tampering CAUSE Lid switch location and design creates opportunity for consumer to insert objects into
11. Used Commercial Laundry Rank Part Number 360629 363394 407152 READER CRD CNTRL ELEC CNTRL ELEC HOSE SWITCH CNTRL ELEC 0 o 63 Rank Part Number 9119 977289 355803 387134 85353 387748 355804 947411 3849 57021 358559 79347 569340 58684 89140 351136 85421 391914 951989 954764 362087 2697 61570 387810 3806 394075 8776 407136 389249 928128 390719 390721 390735 394078 359586 395656 35 334 355807 406797 407168 407171 352632 351355D 41241 49241 58276 348552 347034 387975 00 88492 N 0 oo oo Co o9 NI NI NJ NTN NJ NT NTN N gt O ololalalalalalalalala or oo Nh 3 SI HD amp Go PO SO O N A wo rm Oi G M ci KR a rm gt Meer enn ELECTRONIC CLAIMS PROCESSING Electronic warranty claims processing 1 available to help streamline and improve claims processing ServiceBench serves as the collection center for claims submitted electronically and can process Customer Stock Rework and Policy Adjust Special Authorization and Service Contract claims Remember that all claims must have the necessary information to pass both ServiceBench s and Whirlpool edits Please review the Narda format if in question On Policy Adjust Special Authorization These are claims
12. and a reader 5VD Auxiliary device error SMART card A SMART card reader is are installed inspect all connection P11 AUX will be or other device connected to the enabled in the template but a pins on the harness from the AUX connection pressent auxiliary port reader is not installed port to the card reader for corrosion at control across or bent connections Reconnect pins 1 3 harness and route separately from and 2 3 washer harness If control output voltage not present replace control If output voltage per spec replace reader Washer or dryer does not operate Washer or dryer does not operate the money acceptor installed stack dryers make sure the upper On stack dryers the display display is routed to the upper rear harness may be reversed board and the lower display to the 21 AWARNING Electrical Shock Hazard Disconnect power before servicing Replace all panels before operating Failure to do so can result in death or electrical shock ESD CARD READER GENERATED ERROR CODES DISPLAY PROBLEM POSSIBLE CAUSE REPAIR PROCEDURE Transaction may have not been Reinsert card and try again No error Reinsert card Try card in another Card reader error Bad card or reader did not read machine TE the ine card second machine clean card reader There is an error within the card the card Replace reader reader if error occurs fr
13. can result in the clip releasing and the wiring harness tan gling in the timer shaft FIGURE 1 ON PREMISE WASHER MODEL GCAM2701JQO INCORRECT HARNESS ROUTING L8178226 June 2002 _ REFRIGERATION PRODUCTS 4 Ifthe clip is installed and the wiring harness is prop erly secured within the console replace the timer NOTE Care must be taken to insert the timer shaft into the center of the start switch If the shaft is not properly inserted into the start knob the timer will not operate Figure 2 TIMER SHAFT MUST BE INSERTED IN CENTER HOLE FIGURE 2 5 Advance timer using the advance arm to the final spin Make sure the wiring harness is routed behind rath er than under the timer Figure 3 6 Close the console replace the console screws and reapply power to the washer 7 Verify proper operation of the timer by monitoring cy cle advancement from spin to off ensuring the push to start button ramps out from the run to the start position FIGURE 3 CORRECT HARNESS ROUTING 43 SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY PRODUCTS v LAUNDRY PRODUCTS REFRIGERATION PRODUCTS K LINE ELECTRONIC COMMERCIAL WASHERS ALL K LINE COMMERCIAL DRYERS WASHER MODELS ELECTRIC DRYER MODELS GAS DRYER MODELS 2761 0 CEE2760KQ0 CGE2761KQ0 CAE2762KQ0 CEE2790KQ0 CGE2791KQ0 CAE2792KQ0 CEM2750KQ2 CGM2751KQ2
14. option To take advantage of this free service you must register with Service Bench on line at www servicebench com 65 WARRANTY PARTS CLAIMS CHANGES Ongoing product improvement is a primary focus of Commercial Laundry In order to facilitate continuous product improvement more complete information will now be necessary on part warranty claims in order to avoid warranty rejection The additional information is vital in order to produce higher quality Commercial Laundry products Commercial Laundry Parts warranty claims beginning April 1 2002 will be subject to the same warranty edits as a product warranty claim Each part warranty claim must have the following fields completed NARDA FORM REQUIREMENTS EXAMPLE A Claims submitted to LaPorte Claims Processing Department must have a claim number of at least 7 digits more than 7 digits are present only the last 7 digits will be recognized If few than 7 digits are present zeros will be added to the beginning of the number In the case of a NARDA document the claim number may contain both alpha and numeric with a dash and another character at the end The last character called a check digit number is either a number or an amp This character and the dash before it are not recognized by LaPorte Claims Processing Only the 7 digit number before the dash is considered the valid NARDA number Match the reference numbers below with the corresponding numbers on the NARDA BELOW
15. proceeding On stack through ground wire ring terminal and dryer models it may be necessary to reattach to slide extension open the console to locate the coinslide wiring harness 6 To open the control panel unlock the cam lock on the right side of the control panel 29 7 Slide the control panel to the left top arrow then carefully open the control panel by swinging the right side away from the collar bottom arrow YV VII 8 Carefully release the console and let it hang forward The two coinslide harness wires for each coinslide originate at electronic control connection P2 center rear of the control boards From P2 locate the coinslide harness wires and if not completed already thread them through the upper collar opening for both the upper and lower dryers NOTE Excessive pressure applied to the control panel when in the service position can damage wiring harness connections causing the dryer not to operate Be sure to check all wiring harness connections are secure prior to closing the control panel after conducting service or money acceptor installation 9 Connect the two harness wires to the coinslide switch 30 10 Reconnect the coinslide return spring 11 Insert the set vend amount of coins into the slide and push the slide in The slide should stay pushed in while inserting into the upper opening on the metercase or collar assembly The slide mus
16. setup v for the current machine and location into reader using SMS REPAIR PROCEDURE Program and insert the setup card per the instructions of the card reader manufacturer POSSIBLE CAUSE Remove card Inspect the card for damaged contacts Replace as necessary Contacts must be facing up Try another card Check to make sure card in templated for the current location Card must be reprogrammed Obtain proper card for current location Card put in the reader upside down invalid or damaged card User card does not match to machine location or PIN on the card did not match the reader PIN of card not recognized by reader The customer ID on the inserted The inserted card does not have access to the current location User must obtain card assigned to current location Card reader setup must be reprogrammed Obtain a properly programmed Greenwald card for the desired function to be performed TE Card reader did not complete the Reinsert the user card and try Se Sar EAU ENON vend transaction again T e Error in collecting data from the Reinsert the data collection card If ard reader to the collection card E t re displays insert another date collection card Error in reception of setup information Reinsert the setup card If error re displays reprogram setup card 23 COINSLIDE INSTALLATION INSTRUCTIONS AND DRYER CYCLE TIME CHANGES WHIRLPOOL ROPER COMMERCIAL LAUNDRY Coinslide Applications Wh
17. that a Whirlpool representative has given you authorization to assist in a repair on an out of warranty product Remember all necessary information that is required on an in warranty document is still necessary to file a Policy Adjustment claim If your current software package has a field for policy adjustment number please use this field for the 10 to 14 digit number This number will be reviewed for validity by Whirlpool prior to payment We are also allowing for claims that have a Special Rework This 6 character number must be applied to each claim in the authorization field for review and payment Claims submitted electronically must pass through a ServiceBench and a Whirlpool edit process Warranty claims submitted with inaccurate information will be rejected by ServiceBench s preliminary edit process Whirlpool Warranty Processing s audit process will reject claims with other inaccurate information i e incorrect rates not enough tech verbiage on repair performed etc Please remember when parts have been used to repair a product YOU MUST HAVE THE VALID DISTRIBUTOR NUMBER AND INVOICE NUMBER ON THE INFORMATION THAT IS SUBMITTED It is important to remember that all claims whether submitted electronically or on paper are subject to the same edit process at Whirlpool If you are dissatisfied with the results of the edits you should look first to the reject reason and then to Whirlpool s policies and procedures to determine how to submit
18. the bottom of the part number label on every parts box To insure reception of the im proved design only use parts starting with this code date RETAINING CLIP IMPROVEMENTS 1 V Shaped basket retaining area for twp points of contact Clip lengthened to encourage bottoming of clip in the balance ring Retaining clips for balance ring improved 44 WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock BALANCE RING INSTALLATION INSTRUCTIONS Disconnect electrical power before servicing the wash er Remove the control panel retaining screws and flip up the control panel into the service position Remove the cabinet retaining clips unplug the lid switch harness and any other additional harnesses coinop models that are necessary to remove the cabinet Additionally on coinop models the front pan el and side panel retaining screws must be removed Lift the cabinet away from the washer Release the air brake from the washer back panel then the tub ring from the outer tub Slowly lift the balance ring from the washbasket make sure all 8 balance ring retaining clips are accounted for Retaining clips can damage the pump impeller if drawn into the pump Inspect the outer tub and pump impeller for damage Replace the outer tub part num ber 63125 and pump part number 3363394 if ei ther
19. the switch actuator opening damaging the switch CORRECTION Product built after May 1 2001 come factory equipped with a hidden lid switch The sealed tamper proof design eliminates issues related to improper usage To access the switch proceed as follows A WARNING 7 Electrical Shock Hazard Disconnect power before servicing Replace all panels before operating Failure to do so can result in death or electrical shock 1 Unplug unit or disconnect power 2 Remove the two T 15 Torx screws from the console by turning them counterclockwise 3 Rotate the console up into the service position roan Ave Serin Lil gt z ging Arr em Renas Tab 4 Disconnect the main harness connector from the hidden lid switch connector 5 Remove the 5 16 hex head screw from the hidden lid switch ground wire 6 Press the locking arm on the lid switch connector to release it then push the connector out of the cutout 7 Remove the two hidden lid switch mounting screws 8 Raise the washer lid 9 From the left side of the unit reach between the cabinet top and the tub ring and grasp the hidden lid switch With your other hand press the release tab on the hidden lid switch and remove the switch from the cabinet top c 7 Electrical Shock Hazard Connect green ground wire to ground screw Failure to do so can result in death or e
20. valid claims in a way which will ensure that they pass our edits ServiceBench does not reject claims only Whirlpool rejects or pays claims Contact the ServiceBench Help Desk for assistance in determining your requirements and ServiceBench s options for initiating the electronic claims submittal process 5 Service Dealer Help Desk can be contacted by calling 877 472 3624 or go to http www servicebench com 64 WHIRLPOOL SERVICE COMMUNICATION Date January 24 2003 To All Process Partners and Independent Service Contractors From Steven Zannos Director of Field Operations Subject Warranty and Service Contract Claim submission policy Changes The Service Bench claims processing toll has proven to be very successful in shortening the time it takes to process and pay Whirlpool warranty and service contract claims Reject rates have been reduced from over 10 to less than 3 an 80 improvement Additionally the time between claim submission and payment has been reduced from weeks to days Service Bench has helped improve cash flow for Whirlpool s authorized independent servicers and provides Whirlpool with critical product warranty data in a timely manner In our continuing effort to improve your service business cash flow and provide critical product warranty data in a more timely manner Whirlpool is instituting a new policy Effective March 15 2003 all warranty and service contract claims must be submi
21. 16520 20 3020 Chrome VR Mi 71689 V8L 005 Black operate the washer or dryer see items 24 27 N A Set O Matic Part Number S4EMS U1 NO Service Door Key Onl N A 820777 NA PME 68 1174 32 777 N A Each manufacturer has several lock assemblies Edi coc 8316522 21053 68 1164 15A 007 Mechanical Timer Models Coinslide Extension Dryer 8316523 21064 84 1135 15A 008 Freestanding mechanical dryer models Coinslide Extension Dryer 3390424 N A 84 2037 CSP Stack dryer model onl 21921 21755 16A KIT 01 Coinslide Extension slide mount KIT1818 Universal EMS1000 washer N A 72119 Vertical 8 slide Switch Kit and dryer metercase mount For All mount Coinslides Thread lengthened to accommodate extra Bolt Slide Mechanism 8316521 21749 77 83 8 thickness of mounting plate Whirlpool stock current Other manufacturers may have mixed long and short stock Short thread will work 29 Coinslide adapter plate 279950 N A N A Comes factory installed Must be in place to install coinslide Must be removed to install coin drop Decal Kit 8316524 72097 1711 For pricing on the front of the coinslide Insert Blank 8316264 21216 To reduce coinslide price Insert 25 8316265 21193 To increase coinslide price N A N A 2001 OPL SD Stack Dryer includes console lock with 8 1223 30 OPL Coinless Actuator 4396490 N A 2001 OPL D N A Single Dryers 2001 OP W Washers N A A 2 3 24 E gt gt NIN N N Fits b
22. 1995 J 2000 K 2001 L 2002 M 2003 COLOR CODE Q WHITE ENGINEERING REVISION NUMBER 0 NO REVISIONS 1 REVISION ONE 2 REVISION TWO SERIAL NUMBER SERIAL NUMBER C L 16 02287 MANUFACTURING SITE C CLYDE OH WASHERS M MARION OH DRYERS YEAR OF MANUFACTURE L 2001 M 2002 N or P 2003 WEEK OF MANUFACTURE PRODUCT SEQUENCE NUMBER Factory coinslide equipped stack dryers and factory card equipped models have been discontinued starting with 2000 year of introduction 61 Commercial Laundry Parts Only Service Agreement The Parts Only Service Agreement allows a trade partner that purchases at least 200 products per year to submit warranty claims for Commercial Laundry Parts A completed Warranty Claims Form must be submitted for each product where parts where installed within the warranty period in order to receive reimbursement for the part s purchased Warranty claims can be submitted on line from the Commercial Laundry Trade Partner Support Center for Additional Details consult the Service Operating Guide at www whirlpoolcorp com cltpsc then WARRANTY CLAIMS then OPERATING GUIDE Submitting Warranty claims for parts used cuts operational costs and provides vital parts usage information to Whirlpool in order to build a more robust product For details on obtaining a Parts Only Service Agreement or obtaining warranty service in your area please contact Whirlpool at 1 800 446 2574
23. 61 CGP2961 ELECTRIC MODELS CAP2761 2762 CEP2760 2960 CUSTOMER COMPLAINT CORRECTION boards have been modified to tolerate higher voltage spikes that are common in some areas of the country CAUSE PC board failure due to irregular voltage supply to the m machine causing the protector in the PC board transformer to overheat and open AWARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock TEST FOR FAILED BOARD With power disconnected to the machine use an ohmmeter set to continuity Check for continuity between pins 3 and 4 on the transformer there should be continuity No continuity indicates an open thermal protector in the transformer and a bad board Pins 3 amp 4 are the 2 pins on the right side of the transformer with the PC board oriented as in the picture Notice the arrows on the board NOTE Products affected are of the EMS1000 product line only Part numbers affected by the revision Washer part 3407152 amp Dryer part 3407149 Revised parts are marked Revision A all original parts have been purged from inventory Dealer and servicer stock should be returned to point of purchase for replacement with revised parts 58 SERVICE POINTER OR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY KTTCHENPRODUCTS J LAUNDRY PRODUCTS
24. Burbank CA 91504 WWW gripon com www lawrencepane com Phone 818 729 1954 Fax 818 729 1954 Email sales gripon com laurie lawrencepane com NOTE Items subject to availability Prices subject to change without notice Starting 7 1 03 WARRANTY ENHANCEMENT ON THE FACTORY COIN EQUIPPED MODELS CAM2752KQ WASHER CEM2750KQ ELECTRIC DRYER CGM2751KQ GAS DRYER NOW INCLUDE A 1 YEAR LABOR WITH 3 YEAR PARTS WARRANTY Model transition list for commercial laundry All washers now offer the 2 speed advantage Commercial Washers OLD MODEL OLD MODEL DESCRIPTION NEW MODEL NEW MODEL DESCRIPTION MECHANICAL METERCASE MECHANICAL METERCASE CAM2752JQ 2 SPEED WASHER COINSLIDE EQUIPPED 1 vend CAM2752KQ 2 SPEED WASHER COINSLIDE EQUIPPED 1 vend 1 yr labor begins 7 1 03 3 7 10 yr parts wrnty MECHANICAL METERCASE MECHANICAL METERCASE CAM2761KQ 1 SPEED WASHER Money acceptors not included CAM2762KQ 1 speed model eliminated Up featured to a 2 SPEED Designed for a coinslide Can accept card and drop WASHER regular and gentle cycle High speed spin retrofit kits on all cycles Money acceptors not included 3 7 10 yr parts warranty 3 7 10 year parts warranty ELECTRONIC EMS1000 1 SPEED WASHER ELECTRONIC EMS1000 1 speed model eliminated CAP2761KQ Money acceptors not included Designed for coinslide CAP2762KQ Up featured to a 2 SPEED WASHER regular and 2 3 7 yr parts warranty can accept card and drop retrofit kits 3 7 10 yr parts
25. CLUD 2 Commercial Laundry Products SERVICE UPDATE SECOND HALF 2003 COMMERCIAL LAUNDRY APPLIANCES Prepared by WHIRLPOOL CONSUMER CARE PART NO 8178139 reva FORWARD The following service update information is provided to assist in the proper diagnosis and efficient repair of Whirlpool Commercial Laundry products Servicer update information is designed for the experienced service specialist TABLE OF CONTENTS NEW PRODUCTS Braile Console Overlay Sacer 2 WT T m m 2 omar Cal Ge AN GS IMPO NRI 3 ADVANTECH Auxiliary Card Reader Housing Assembly 4 Bar Coding on Model Serial Number 5 6 2nd and 3rd Year Parts Coverage Military Lease 9 Metercase and Coinbox Cross Reference 10 METTE TUUM 14 2001 K Line Product Improvements 15 gilles Nie SWINGIN UU T 15 New Design CSP Stack Dryer Collar 17 On Premise Government Lease Model Improvements 18 SERVICE ISSUES Error Codes ADVANTECH Control Generated Error Codes 2 2 21 ESD Card Reader Generated Error Codes 22 Greenwald Card Reader Generat
26. ERATURE PACK LOCATED BEHIND THE TOE PANEL FIGURE 1 FIGURE 2 44 SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY _ KITCHEN PRODUCTS Remove amp destroy _ REFRIGERATION PRODUCTS pointer L8178046 v LAUNDRY PRODUCTS dated September 2001 Ew WARNING Electrical Shock Hazard Disconnect power before servicing IMPORTANT ardet fare Ferir ee eee mu gian 4 parra CITAREN Exa sence Ciera Gee br ee eee in apps mcacereri sierirr board ond im FD pon HE peacyatgrm FSI x tha board peces i icuzh Pa beg TS peor resa trae glos Replace all parts and panels before operating M wal panei th paria or ami own Failure to do so can result in death or d electrical shock ii pon ur ee N E a ADVANTECH and EMS1000 WASHERS AND DRYERS WASHER MODELS ELECTRIC DRYER MODELS GAS DRYER MODELS CONDITION The cycle does not complete or the cycle resets and vend price shows when the washer finishes filling or the dryer gas valve cycles CAUSE The suppressor on the line in or the quencher is not oper ating or has be
27. IZATION 540038 _ OTHER SERVICE INVOICE ND 1 5 jemehr r so p uir UE omn Lun BTE 67 REQUIREMENTS NEW OCR NARDA FORM EXAMPLE Match the reference numbers below with the corresponding numbers on the NARDA BELOW 1 2 Consumer information to include complete name address and phone number Brand of appliance Whirlpool Roper etc See the parts filmcards for an updated listed of supported brands and model numbers Type of product washer dryer etc Complete Model Number Complete Serial Number Your Whirlpool assigned Store Number as listed on Service Agreement or distributor number if distributor does not have a servicer store number Your account number with the parts distributor Consumer description of problem Purchase date of product Date service call was received Complete description of what was wrong with appliance and service performed to repair Date you completed the repair Distributor number Distributor and store number will be the same for those distributors that do not have a servicer store number You must show the FSP distributor number from which you obtained parts used to repair the appliance Failure to show a distributor number may result in your payment for the parts and labor being rejected formerly known as Servicer State Number Check appropriate block NOTE Special Authorization must be sen
28. N HARNESS JEU REL CONNECTOR GROUND WATER LEVEL SWITCH WIRES REMOVED PRIOR TO SWITCH REMOVAL FROM CONSOLE SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY _ KITCHEN PRODUCTS V LAUNDRY PRODUCTS ALL STACK DRYERS THAT BEGIN W L8178268 October 2002 ALL MODELS CS CSP _ REFRIGERATION PRODUCTS ITH WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock COMPLAINT Income decreasing from stack dryer or upper dryer loose from collar assembly The factory 12 Hex head bolts that secure the upper dryer to the collar assembly have been removed allowing un authorized access to the collar SOLUTION Install Security Kit Part 285875 Screw 2 Cotter Pin 2 Instruction Sheet 1 Kit Contains This kit is designed to prevent unauthorized access to the collar and meter case assembly on stack dryers by replacing the original factory 12 hex head bolts that secure the upper dryer to the collar with the T40 Torx head bolts and retaining clips After the kit is installed the upper dryer can only be removed by first gaining access to the control panel assembly with the proper key The contents of this kit are factory installed on all stack dryers after serial numbers that begin with ML50 The kit will r
29. NARCH COMMENTS PART PART PART PART NUMBER NUMBER NUMBER NUMBER meter case on washers only MeterCase 59149 Washer only prior to J line MeterCase 549402 Meter case for 29 dryer prior to J line MeterCase 99 8 40 N A N A JOU NA NA Nu 946 NA NA L NA NA NA NA NA e O N A NA NA O Contains V8 coinslide washer and dryer coinslide Vertical 8 Coin Kit 3954807 72093 1787 Washer extensions amp mounting bolt extension screws washer and dryer 1788 Dryer decal sheet money box amp key and service door lock and key installation instructions L 3348850 Bracket Timer 385575 Plate Mounting 3353813 Meter Case 8316238 N A N A N A Contains adapter plate 29 coin funnel 2 Conversion Kit and screws N A N A NA NA L NA O NA NA NA Key Front Lock 358288 2 GR 888 2 Whirlpool to be used with 358290 only GBX lock Keys cannot be ordered separate from the box 8316525 72101 XD UG800B code Letter without the key listed inside the box If key and MONEY vey A T D or number are lost the box must be drilled and replaced V8 200 2 All coinslides need the appropriate extensions to 21 Vertical 8 Coin Slide 83
30. OM TO ORDER COMMERCIAL LAUNDRY PRODUCT 1 800 NO BELTS gt OPTION 3 FOR WARRANTY CLAIMS STATUS OR PARTS BREAKDOWN INFORMATION 1 800 NO BELTS gt OPTION 4 Or HTTP CLTPSC WHIRLPOOLCORP COM TECHNICAL ASSISTANCE FOR ALL WHIRLPOOL COMMERCIAL LAUNDRY Have your store number ready to identify you as an authorized servicer 1 800 NO BELTS gt OPTION 5 FOR PARTS ORDERS 1 800 NO BELTS gt OPTION 6 Refer Consumers to WWW COINOP COM Contact for the Technical Communications Manager for Whirlpool Commercial Laundry 1 800 446 2574 Ex 4268
31. Tape Part 4321690 For both new and experienced technicians LIT4321689 Job Aid 5 00 LIT4321690V VHS Video Tape 14 95 EMS1000 2000 COMMERCIAL LAUNDRY SYSTEMS CL 6 This manual is obsolete Service information for EMS1000 and EMS1000 have been divided into separate manuals to better serve commercial customers For service information on EMS 1000 see literature part number 8178137 For service information on EMS 2000 see literature part number 8178138 LIT4322251 Job Aid 5 00 ADVANTECH SERVICE MANUAL CL 7 This job aid covers all details of the ADVANTECH line of commercial electronics including theory of operation service routines diagnosis troubleshooting and component access Mechanical systems are not part of this manual For mechanical system service see job aid 4321689 for commercial washers and 4314558 for commercial dryers LIT8178077 Job Aid 5 00 DIRECT DRIVE WASHERS L 55 The objective of this Job Aid is to have the technician become familiar with how the direct drive washer operates how to disassemble the washer and how to diagnose problems This Job Aid is most effective when used in conjunction with Video Tape Part 787929 LIT787930 Rev A Job Aid 5 00 LIT787929V Rev A VHS Video 14 95 ADVANTECH SOFTWARE MANUAL CL 8 This software manual covers all details of the ADVANTECH management software including installation system requirements Palm specifications and operation audits and rep
32. _ REFRIGERATION PRODUCTS Mechanically Controlled Commercial Laundry Gas Models Dryers CGM2751JQ CGM2761JQ Electric Models Washers CAM2752JQ CAM2761KQ Dryers CEM2750JQ CEM2760JQ CUSTOMER COMPLAINT The timer does not advance Unused timer wire harness of the payment feature connector is tangled in the timer clutch preventing the timer from advancing This harness is from the lower white Access Door terminal block of the timer FIGURE 1 E Coinslide A WAR d G i Inside oin BOX Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock 1 Unplug or disconnect the power to the machine 2 Unlock and remove the service access door from the top of the meter case figure 1 FIGURE 2 3 Move the wire harness from in front of the timer where it can tangle in the clutch figure 2 to a position under the timer figure 3 4 If the machine is to be moved around following the repair additional securing may need to take place 5 To additionally secure the wire harness remove the timer by loosening the two 5 16 hex screws on the timer bracket then pull the timer up and out of the meter case FIGURE 3 6 Fold the wire harness in half and secure it in place behind the timer with a wire harness clip part 3391018 7 Reinstall the timer and the service ac
33. aining quencher wire in place of the pink wire the pressure switch 222 SUPPRESSOR PART NUMBER 3951390 INSTALLED ON LINE QUENCHER QUENCHER PART NUMBER 3952286 INSTALLED ACROSS PRESSURE SWITCH EMPTY CIRCUIT 8 Connect the pink wire to the piggyback connector on the quencher wire 9 Route the black quencher wires along with the pink and tan wires and use a wire tie to tie them together near the quencher body 10 Close and secure the console 11 Reconnect power to the washer 47 SUPRESSOR REPLACEMENT EMS1000 and ADVANTECH WASHERS 1 Remove the 2 control panel screws at the base of the console and rotate the console open into the service position 2 Remove the electrical tape that secures the suppressor quencher assembly to the wiring harness 3 Unplug the suppressor from the power cord connector and the wiring harness connector SUPPRESSOR SUPPRESSOR BYPASSED HARNESS AND POWER CORD CONNECTORS NOTE On washers it is possible to plug the wiring harness connector directly into the power cord connector BYPASSING the suppressor On dryers the unit will operate without the suppressor plugged in This will expose the control to line transients voltage spikes that can damage the control Internal switch closures may also cause the control to reset NEVER eliminate the supressor or quencher SUPRESSOR REPLACEMENT 27 EMS1000 and ADVANTECH DRYERS Disconnect electrical power On gas dryers remov
34. aken 2 Ifthe unit is uncartoned proceed to step 4 WARNING LABEL is no blue dot present open top flaps of carton BEEN PLACED HARNESS CLIP INSTALLED IN CONSOLE REAR PANEL with dryer upright All repairs can be made without OVER CLIP HOLE removing dryer from carton FIGURE 2 53 If the bulkhead clip Figure 1 is in place as illustrated proceed to step 8 If clip is not in place the dryer top must be removed Remove the 2 T 15 Torx screws from the console and rotate the console back on its two 2 hinges into the service position Figure 3 FIGURE 3 1 15 TORX Remove the three rear panel to cabinet screws and gently slide the cabinet top forward to reveal the har ness mounting hole in the bulkhead NOTE If the factory installed front lock blank has been replaced with an optional top front lock the lock must be removed in order to remove the dryer top 8 Pull any excess harness slack from the drum area up into the console and secure the harness clip s into the rear panel and or bulkhead hole s Figures 1 2 4 If the harness is too tight and cannot be clipped in using the existing clip s new clip s part 3391018 can be added causer un 2222 ou Lu choc lecr FIGURE 4 LOCATION OF SECOND CLIP USED ON METERCASE MODELS ONLY WHEN FACTORY CLIP CANNOT BE PULLED INTO POSITION The additional clips part 3391018
35. amps on mechanical models Improved Console and Graphics Freestanding Models All product consoles have been upgraded to a brushed stainless finish washer model CAE2 61KQ0 is pictured PREMISE GOVERNMENT LEASE MODEL IMPROVEMENTS On Premise Government Lease models GCAM2792LQ washer GCEM2990LQ electric dryer and GCGM2991LQ gas dryer contain the following new features GCEM2 980LQ0 GCGM2BS1LOU 1 Brushed stainless look console 2 New bi directional positive detent 8 Cycle washer timer with extra rinse replaces the one cycle push to start timer increasing features and reducing service issues 3 New 3 cycle dryer timer replaces previous single cycle slide timer To service the timer proceed as follows A WARNING 7 Electrical Shock Hazard Disconnect power before servicing Replace all panels before operating Failure to do so can result in death or electrical shock 1 Unplug unit or disconnect power 2 For dryer timer service remove the 74 retaining screws from the console back panel and remove the panel 3 For washer and dryer timer service remove the console retaining screws pull the console slightly forward to release the end caps and rotate the console open into the service position 4 Proceed to next page and follow instructions for J line and L line timer installation J LINE WASHERS J line washers have a single push to start button to actuate the sing
36. blank Whirlpool Corp lock blank 8316520 VB coinslide adjustable from 0 2 00 vend 6316522 Mechanical washer coinslide extension 8316523 Mechanical single dryer coinslide extensa 5 9 Extension CETTE B316521 Comslide mounting bolt i 8316525 Money and key Machanical 83165 26 Top control panel lack and key Warrer 83165 24 kil and insidon shesl Extern ELI this a broad application kit there are some extra paris left over for parbicular installations Electronic models a special extension and switch assembly Greenwald 1818 ESD 821921 21755 are 2 options Whirlpool parts and service can be obtained by calling 1 800 NO BELTS fram anywhere in the US or from WWW whsrlpaolcarp camricltpsc ESD parts may be obtained by calling ESO at 1 800 523 1510 from www esdcoin com 38 INSTALLATION OVERVIEW STACK DRYERS WAVE WASHER 50045 LARGE LOCK 858 ODE TUBULAR 1 L e mh n d n KEY 21450 LOCK KEY amp TUBULAR LOCK 0400 SMALL 50014 LOCH WASHER 20529 TA TURN STOP CAM 20528 T INCLUDED on mechanical models kit part 3380615 contains 21343777 timing cam pin 30 2 3387 9874 timing cam 3 pin 60 21 3380424 slide extensions 4 96435 or 3400861 machine screws 21330855 4 Pin 45 1 Factory installed Contr
37. ce Whirlpool Roper etc See the parts filmcards for an updated listed of supported brands and model numbers Complete Model and serial number 3 Type of product washer dryer etc 4 Consumer description of problem 5 Complete description of what was wrong with appliance and service performed to repair 6 Purchase date of product date service call was received and date you completed the r 7 Authorization number for labor authorized from Whirlpool for outside of the normal warranty 8 Distributor number Distributor and store number will be the same for those distributors that do not have a servicer store number 9 Your account number with the parts distributor 10 Your Whirlpool assigned Store Number as listed on Service Agreement or distributor number if distributor does not have a servicer store number 11 Part quantity and part number installed on the commercial product 12 Invoice number is a required field Invoice number must be filled in For a parts distributor without a servicer store number an X will suffice 69 EXAMPLE Limi F ILE Clam LIT keenest 21 Customer formation Name Last 1 7 City State Zip 9 T Erand FCO Modei Maher 3 Nuwber Em
38. ce tios tw het pmo 66 Commercial Laundry Service Manuals amp Job Aids 71 Prod ct Damage Claim PFOCCOUNG 72 PEE m 74 NEW PRODUCTS BRAILLE CONSOLE OVERLAYS Braille console panel overlays are available for all commercial laundry product For more information contact Whirlpool s Special Needs Dept at 269 923 4201 DRYER VENT TESTER A new tester has been developed part 8522199 that can be used on both the 29 and 27 dryers The vent testers are useful in visually demonstrating to a consumer a clogged or restrictive vent system without replacing a multitude of parts which in turn will demonstrate that the dryer is OK A proper vent system is very important to the dryer s performance A clear and properly installed vent system will Extend the Life of Dryer Parts This will reduce the chances of needing a service call Dry Clothes Properly This will increase customer satisfaction with dryer operation Shorten Drying Times This will save time and money Extend Clothes Life By drying quicker less tumbling of clothes FOR 29 DRYER with TOP FOR 27 DRYER with LINT SCREEN MOUNTED LINT SCREEN INSIDE DRYER Hanger HD SER Tester Installed on Exhaust Vent Card at Rear of Dryer Drum Tester Installed on Exhaust Vent A If the card falls off the hanger at least below Dryer Door Entryway two out of th
39. cess door 8 Reconnect the power to the unit and verify proper 2 operation Feature connector tucked under timer 59 SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT L LAUNDRY PRODUCTS REFRIGERATION PRODUCTS KITCHEN PRODUCTS L8178410 November 2003 COMMERICAL LAUNDRY THIS SERVICE POINTER APPLIES TO THE FOLLOWING BRANDS lt gt m Whirl BY WHIRLPOOL CORPORATION Rework 515353 For Commercial Washers and Dryers GAS MODELS CGE2991A CSP2791B ELECTRIC MODELS CEE2990A CAE2791A CAE2792A CSP2790B NOTE denotes that any letters or numerals may follow Board or Battery Backup Failure Lack of availability of Replacement Control Boards CUSTOMER COMPLAINT After a power loss the washer or dryer control board looses the set up template and defaults back to factory settings reducing income Battery backup on the PC board has failed Washer PC board 3357941 and or Dryer PC board 3396010 CORRECTION The PC board needs to be sent in for repair or rework NOTE Only defective PC boards 3357941 and or 3396010 should be sent in on this Special Rework Project Repairs to other PC boards will not be performed and postage for returning other boards will need to be paid for by the customer PROCEDURE FOR REWORK Contact the Whirlpool Parts Department at 1 800 316 0916 extension 6776 with a request for a PC board rework mention the Rework P
40. ct electrical service in sert coins tokens or user card and test operation SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT LAUNDRY PRODUCTS REFRIGERATION PRODUCTS KITCHEN PRODUCTS L8178296 February 2003 COMMERICAL LAUNDRY THIS SERVICE POINTER APPLIES TO THE FOLLOWING BRANDS ALL FREESTANDING METERCASE EQUIPPED ADVANTECH WASHERS AND DRYERS ELECTRIC DRYER MODELS OEM BRANDS GAS DRYER MODELS CEE2760KQ0 CGE2761KQ0 CEE2790KQ0 CGE2791KQ0 THE DRYER DISPLAY SHOWS 240 MINUTES CUSTOMERS DO NOT HAVE TO PAY TO OPERATE DRYER COMPLAINT The dryer display shows 240 minutes Customers do not have to pay to operate the dryer A software issue causes the dryer to count up to 240 minutes ONLY when a coindrop is installed and the cus tomer selects a cycle between 12 00 and 1 00PM on Monday After operation on Several Mondays between 12 00 and 1 00PM 240 minutes will be displayed RESOLUTION The firmware version on the dryer board must be updat ed from version 3 12 to version 3 13 by downloading a firmware update from the Trade Partner Support Center site at www whirlpoolcrop com cltpsc or by replacing the control board part number 3407165 All ADVANTECH Commercial Laundry controls are re programmable through the infrared communications port with a Palm M OS equipped handheld loaded with the ADVANTECH software application When additional features a
41. ct is in the box open the top of the box and look at the cycle selector switch If the top of any of the selector switch buttons when depressed are BELOW the level of the console the switch assembly must be replaced proceed to step 2 If the buttons when depressed are not below the level of the console repack the box 5 Remove the water level switch PY and PW connections from the cycle selector switch 6 Remove the cycle selector switch mounting screws and remove the switch from the console 7 Remove the selector switch harness one wire at a time placing the removed wire on the new switch in the same location as removed from the old switch 8 Reinstall the switch into the console with the 1 mounting screws 9 Reconnect the selector switch harness connector and ground wire and close the console NOTE Care must be taken while closing the console in order to avoid causing the indicator lights to pop off the console After closing the console lightly pull up on the indicator light lenses to insure they are properly locked onto the indicator lights the lenses are loose in the console open the console and resecure the lights onto the lenses 50 If the washer has been installed disconnect electrical power Remove the 2 I 15 console retaining screws and rotate the console open into the service position Unplug the main harness and ground wire from the cycle selector switch GEL IDILL MAI
42. d additional inserts must be ordered from the coinslide manufacturer page 13 25 US insert Whirlpool Corp Part No 8316265 Insert blank Whirlpool Corp Part No 8316264 11 Turn the coinslide upside down and remove the three screws in the insert retaining plate 12 To increase the vend price remove blank inserts and install the metal functional inserts To decrease the vend price remove functional inserts and replace with blank inserts 13 Reinstall the three insert retaining plate screws Turn the coinslide over and place unused inserts up to 4 in the slide storage Reinstall spring bracket and screw 14 Release the slide and reinstall the coinslide return spring s onto the spring bracket 15 Insert coins in the amount of the new set vend price into the coinslide and push the slide in to eject the coins If the coins do not eject look for missing parts and go back to Step 7 16 While holding the slide in insert the coinslide into the metercase making sure the extension clears the coin funnel Fig 1 17 Pull down slightly to lock the coinslide into place Fig 2 Fig 1 Fig 2 18 Insert the coinslide retaining bolt through the console access panel into the back of the coinslide and hand tighten the bolt to start the threads prior to using any tools to avoid stripping the coinslide or retaining bolt threads 19 Affix the proper new vend price sticker to the front of
43. e coin box 16 Place rubber grommet of harness over end of the coinslide mounting bolt NOTE On 51000 and ADVANTECH units the vend price set for the coinslide must match the vend price programmed into the electronic control For more information see the tech sheet packed with the product or instructions under coin price vend change instructions section starting on page 34 of this manual 31 METERCASE TOP CONTROL PANEL LOCK INSTALLATION For this installation instruction Whirlpool Corporation part 8316526 which 1 part of kit 23954807 is referenced Locks are available through coinslide manufacturers see www whirlpoolcorp com cltpsc technical information metercase cross reference or page 41 of this manual LABS LOCK NUT ee n LOCK REY 2 Te BULAR LOCK MOET TUHLIL A BEY 5044 LOJE PAZ HER 20229 TUR TOF CAM ST The access panel and control panel require a lock The lock assemblies for both applications are the same Whirlpool Corporation part 8316526 The assembly parts are shown above Assembly parts listed are only available from the lock manufacturer ESD For contact information see www whirlpoolcorp com cltpsc technical information metercase cross reference or page 11 of this manual 1 Remove the lock assembly from the plastic bag and remove the large jamb nut fro
44. e the power cord access panel from the rear of the dryer Remove the power cord from the backsplash On electric dryers remove the control panel mounting screws and rotate the console open into the service position Unplug the suppressor from the power cord and wiring harness and replace 6 Replace all panels and reconnect electrical power NOTE On 29 Dryers remove the rear access panel to gain access to the suppressor assembly located underneath the terminal block a gt lI UNPLUG SUPPRESSOR POWER CORD AND E HARNESS CONNECTION 48 SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY PRODUCTS v LAUNDRY PRODUCTS REFRIGERATION PRODUCTS IEEE WASHER MODEL CAW2762KQ0 SERIAL RANGE ALL PRIOR TO CM28 COMPLAINT The cycle selector switch buttons when pushed are below the level of the console which can cause the buttons to jam The incorrect buttons were installed on the cycle selector switch for some portion of the first 500 production units INCORRECT BUTTONS BELOW LEVEL OF THE CONSOLE oiled BUTTONS ae THE CONSOLE SOLUTION Replace the cycle selector switch assembly with part number 3954774 WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock PROCEDURE 1 If the produ
45. echnologies Inc 270 New Jersey Drive Fort 212 Middlesex Ave P O Box 427 1911 Cauley Ave Washington PA 19034 Chester CT 06412 1254 Covington KY 41012 Panama City Beach FL 32407 PART info esdcoin com sales greenwaldindustries com sales monarchcoin com sales bmctechnologies com DESCRIPTION 1 800 523 1510 1 800 221 0982 1 800 462 9460 1 850 249 2222 Full Console Reader 11 000 261 2001 ADV 150T Metercase Reader 11 000 262 2001 ADVM 150T Money Box GBX lock code letter 4 Metercase Single Coin Drop NIA 6 Dual Coin Drop 41 172 N A XXX is facto preset vend price V8 005 BLACK 8 9 Slide Extension 16A KIT 01 VERTICAL 8 for all Chutes 10 Card Reader 2001 ADVM DUAL N A Housing includes reader COINAGE TYPE U S QUARTERS DOLLARS OR CANADIAN QUARTERS DOLLARS ETC THE LISTED MONEY ACCEPTORS ARE NOT TESTED AND APPROVED FOR USE BY WHIRLPOOL CORPORATION IT IS THE RESPONSIBILITY OF THE MONEY ACCEPTOR MANUFACTURER TO INSURE COMPATIBILITY AND OPERATION WITH THE WHIRLPOOL CORPORATION ADVANTECH PRODUCT MODIFICATION MAY VOID THE WHIRLPOOL CORPORATION WARRANTY 13 ROPER COMMERCIAL LAUNDRY x b EC L WASHER FEATURES RAK2751KQ 27 Coin Kit Installed Ready for Operation factory preset for 1 00 vend Extra Large 2 5 Cu Ft Wash Basket 3 Cycles Regular Heavy Hot Permanent Press Warm Color Fast Cold Reliable One Piece Agitator Direct
46. ectrical power if connected 2 If new install remove the installation kit from the dryer On single dryers this kit is packed in the drum of the product The kit contains 1 ea 343777 timing cam 6 pin 30 minutes 1 ea 3387974 timing cam 3 pin 60 minutes 4 ea dryer feet On stacked dryers the kit is located in the left coinbox or coinslide opening The kit part 23390615 contains 2 ea 343777 timing cam 6 pin 30 minutes 2 ea 3387974 timing cam 3 pin 60 minutes 2 ea 3390424 slide extensions 4 ea 96435 or 340086 machine screws All dryers come with the 45 minute timer cams installed from the factory 339855 4 45 Min Factory installed Available from Whirlpool Corporation as service parts are 339854 9 Pin 20 Min 339853 12 Pin 15 Min 3 Decide on the appropriate cycle time desired A 45 minute cam is factory installed A 60 minute cycle is recommended on all 27 wide models NOTE The same timer part number is used on all dryer models prior to the L Line The mounting differs between the stack models and single models To change the timer cam proceed as follows 4 On single dryers unlock the metercase access panel and remove the panel The timer will be visible inside the metercase On stack dryers unlock the control panel lock if installed and open the console by lifting it up and off of the bottom mounting NOTE Excessive
47. ed Each kit contains 8316520 V8 coinslide adjustable from 0 2 00 vend 8316522 Washer coinslide extension 8316523 Freestanding dryer coinslide extension not used on CSP stack dryers 8316521 Coinslide mounting bolt 96435 or Extension screws 340086 Extension screws 8316525 Money box and key 8316526 Access panel or control panel lock and key 8316524 Decal kit and instruction sheet As this is a broad application kit designed to fit both freestanding mechanical washers and dryers there may be unused parts based on the chosen application For mechanical stacked dryers the coinslide extensions come packed with the dryer The stack dryer coinslide extension is also available separately as listed on the previous page Coinslide extensions for electronic models are not manufactured by Whirlpool but are available through coinslide manufacturers see www whirlpoolcorp com cltpsc technical information metercase cross reference or pages 11 13 of this manual MOUNTING COINSLIDE EXTENSIONS TO THE COINSLIDE On single washers and dryers there is a single extension and coinslide On stack dryers there are 2 coinslides and extensions per stack unit 1 MECHANICAL WASHERS Mount the coinslide extension to the coinslide using the retaining screws 96435 or 340086 two per coinslide as pictured below The timer clutch roller must be facing down 2 MECHANICAL DRYERS Mount the coinslide extension to t
48. ed Error 29 Coinslide Installation Instructions and Dryer Cycle Time Changes 24 Commercial Laundry Service Pointer Summary 2 40 L8178135 Balance Ring is Loose or Pulls COIT 41 8178226 Timer Stuck in dap catves sum 43 8178227 Change Location of Technical Information 2 2 44 8178238 EMS1000 AND ADVANTECH Cycle Does Not Complete 45 8178240 CAW2762KQ0 Buttons Too Low in 49 8178268 Security Kit for CSP Stack Dryer 51 L8178269 Wire Harness Not Installed 53 L8178296 All ADVANTECH Commercial Dryers Display Reads 2400 Minutes 25 8178388 Blank Display Washer or Dryer Will Not 58 8178398 Feature Connector Tangled in Timer Clutch 59 ADMINISTRATION Model Serial Number m 61 Whirlpool Commercial Laundry Parts Only Service Agreement 62 TO ii t 63 5 P FOC CS SING ce d MUN A MU MEE 64 Whirlpool Service Communication EE ETIN 65 Parts Distributor Commercial Laundry Claims scssicidiae s
49. en removed RESOLUTION Inspect the washer or dryer for installation of the quencher and the suppressor as described on the following page The suppressor assembly is designed to absorb line spikes to prevent damage to the electronic control Some spikes are above the ability of the suppressor to absorb and cause supressor or control failure Visually inspect the suppres sor for signs of discoloration In the event that the line filter MOV within the suppressor fails as indicated by the MOV turning from red to black the board should be in spected for evidence of damage Replace suppressor with part number indicated in the suppressor quencher table Replace the board if there is extensive discoloration in the illustrated areas combined with erratic operation E N i TT AACO It BEER ERPS EMS1000 CONTROL 45 quencher is located in the wiring harness near the water level switch on the washer and screwed the cabinet of the gas dryer in front of the burner assembly The quenchers are designed to reduce EMI from the water level switch or gas valve when they change state EMI generated from a switch state change may cause the electronic control to reset during a cycle when a quencher has failed or has been removed Kit 3952286 is designed to replace the water level switch quencher on EMS1000 washers built prior to 1999 Starting with 1999 production the water level switch quencher is integral to the
50. equently Card reader setup audit error There is an error within the Clear reader with initialization card reader Replace reader if occurs frequently Reinsert card and retry transaction Internal card reader error There is an error within the card Replace reader if error occurs reader frequently Inserted setup card does not the setup card and retry template Convert balance overflow card Incorrect card inserted card card if error reoccurs insert related damaged or incorrect program another card Remove wiring harness from reader n and ADVANTECH board Inspect ADVANTECH control link Communications error all connection pins on the harness bad card reader to from the AUX port to the card reader control link for corrosion or bent connections Reconnect harness and route separately from washer harness Remove wiring harness from reader and ADVANTECH board Inspect Unrecognized command from control mM all connection pins on the harness Communications error bad card reader to control link from the AUX port to the card reader for corrosion or bent connections Reconnect harness and route separately from washer harness Reinsertcard and remove slowly Remove wiring harness from reader and ADVANTECH board Inspect all connection pins on the harness from the AUX port to the card reader for corrosion or bent c
51. etrofit to all stack dryer models PROCEDURE 1 Disconnect electrical supply to unit 2 Remove the lower access panel on the upper dryer unit by inserting a putty knife approximately 3 in from the sides of the unit to release the spring clips Figure 1 Pull the top of the panel forward to release Remove the hex head bolts from the front two corners of the upper dryer Figure 2 m FIGURE 1 FIGURE 2 4 Replace the factory installed hex head bolts with the T40 screws included in this kit and tighten in place 51 5 Open the control panel console lock and remove the 6 Install the cotter pins included through the holes in installed money acceptors Figure 3 the T40 screws Figure 4 FIGURE 3 FIGURE 4 Upper Right Front of Collar 7 Reinstall the money acceptors 8 Reinstall the control panel and re lock the panel 9 Reconnect electrical supply 52 SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY L_ REFRIGERATION PRODUCTS L_ KITCHEN PRODUCTS EMS1000 and ADVANTECH GAS AND ELECTRIC DRYERS ELECTRIC DRYER GAS DRYER MODELS MODELS METERCASE MODELS YCEE CEE2760KQ0 CGE2761KQ0 YCEP CEP2760KQ0 CGP2761KQ0 FULL CONSOLE MODELS CEE2790KQ0 CGE2791KQ0 v LAUNDRY PRODUCTS COMPLAINT The wiring harness is not properly secured in the console The factory wiring harness clips were mispositioned on the wiring harne
52. ext 4268 v LABOR WARRANTY MODELS THAT BEGIN WITH GCE These models come with a 1 year labor 3 year part warranty They do not have coinslides or coin boxes but are considered commercial v LABOR WARRANTY MODELS CAM2752KQ CEM2750KQ CGM2751KQ These Whirlpool models come factory coin equipped and if the sale date is after 7 1 2003 they have a 1 year labor and 3 year full parts warranty v LABOR WARRANTY ROPER MODELS RAK2751 REK2950 RGK2951 These models come with a 90 day labor amp 2 year parts warranty They have coinslides and coin boxes factory installed v NO LABOR WARRANTY MODELS THAT BEGIN WITH CA CE CG CSP e Although commercial washers and dryers with models that begin as listed above do not have ANY labor warranty Whirlpool Corporation policy allows for labor concession within 2 weeks of date of purchase DOP v COIN MECHANISM REPAIRS Whirlpool Corporation Independent Service Contractors are required to handle the repair replacement of the coin mechanism on commercial laundry products that come factory equipped with coinslides NOTE Whirlpool and Roper commercial laundry have units that are coinslide equipped from the factory see warranty summary Whirlpool designated servicers must run all service requests Coin equipment is warranteed on products factory coin equipped For warranty repairs on these products contact Whirlpool at 1 800 NOBELTS option 2 62 100 Parts
53. grams SPECIAL AUTHORIZATION CODE 40038 oee Example A field 1 Example B field 21 Example C field 7 Pages 66 70 MODEL NUMBERS 540038 COVERS CSP2760HW 1 year labor 3 year parts 2 year parts already covered CSP2760K 1 year labor 3 year parts already covered All of the following models Authorization Code 40038 Covers 2nd and 3rd year parts GSW9545 LEQ8857 LER4634 LSR6232 LXR7244 GWH9200 GWH9100 GEW9200 GGW9200 LTE6234D LTG6234D LTE5243D LTG5243D Special Procedure DOES NOT APPLY to on premise models GCAM GCEM GCOGM as these and other noncurrent models that begin with GC that already have 1 year labor and 3 year parts warranty CAUTION Audits will be performed to insure proper application of this procedure METERCASE AND COIN BOX PARTS MANUFACTURER INFORMATION WHIRLPOOL GREENWALD MONARCH COIN SET O MATIC AND SECURITY INC 1800 Benson Rd 6012 270 New Jersey Drive Fort 212 Middlesex Ave P O Box 427 291 Adams Boulevard Benton Harbor MI 49022 Washington PA 19034 Chester CT 06412 1254 Covington KY 41012 Farmingdale NY 11735 richard_f_trama whirlpool com info esdcoin com sales greenwaldindustries com sales monarchcoin com www setomatic com form htm 1 800 NO BELTS 1 800 523 1510 1 800 221 0982 1 800 462 9460 1 631 752 8008 SEE CROSS REFERENCE PARTS LIST ON NEXT PAGE 10 METERCASE AND BOX PARTS CROSS REFERENCE EY PART NAME WHIRLPOOL ESD GREENWALD MO
54. he coinslide using the retaining screws 96435 or 340086 two per coinslide as pictured below The dryer extension is not directional and can be reversed without impact to the operation of the dryer 3 MECHANICAL STACK DRYER MODELS Mount the coinslide extensions to both coinslides using the retaining screws 96435 or 340086 two per coinslide included with the dryer as pictured below NOTE On stack dryers the coinslide extensions must be installed with the part number facing up and the bend facing down on both slides The timers are mounted one facing up and one facing down This is normal the coinslide extensions contact the timer differently for the left and right timers 4 ALL ELECTRONIC MODELS A Remove the coinslide return spring B Remove the two screws on the top of the coinslide behind the mounting flange and mount the coinslide switch assembly onto the coinslide per the manufacturer s instructions enclosed with the switch kit C Turn the coinslide over and remove the coinslide extension screws if installed D Attach the extension to the underside of the coinslide with the screw heads facing down Side view of coinslide detailing proper extension mounting 28 Select the desired vend price amount 0 52 00 required The factory preset is 1 00 If another vend price is desired follow the instructions under the vend price change section of this instruction manual starting o
55. he coinbox Adjust and test turns at a place time NOTE If the coinbox key is lost and the key Adjust the four screws at front of number has not been recorded the key number can be viewed with an inspection mirror by removing the coinslide and looking through the coin funnel opening If the key number is not accessible the coinbox must be drilled out and replaced at the owner s expense 2 Insert the coin box into the metercase or collar lower opening Coinbox key number Lx 4 Check to be sure all parts are now installed 5 Check to be sure you have all of your 3 Turn the key to its original position and tools remove the key 6 Dispose recycle all packaging materials 33 COINSLIDE PRICE VEND CHANGE INSTRUCTIONS The following procedure will guide the user 5 Unscrew the coinslide retaining bolt with through changing the coinslide vend amount a 5 16 socket by turning counter clock for a factory equipped or ESD vertical 8 wise and remove the bolt coinslide The procedure will be similar for other coinslide manufacturers consult the manufacturers installation instructions If the coinslide s are installed they must be removed prior to changing the vend price If the coinslide s have not yet been installed skip to step 6 WARN 6 Push the coinslide up and then pull it 1 forward to remove from the metercase Electrical Shock Hazard Disconnect power before servicing Re
56. he same type CSP2771HW Cannot be converted to coin without substantial CSP2771KQ of money acceptor modification not supported by Whirlpool Set O Matic 4 7 yr parts warranty coin drop may fit Consult Set O Matric On Premise Commercial Dryers ON PREMISE FULL CONSOLE ON PREMISE FULL CONSOLE ELECTRIC DRYER GCEM2990L ELECTRIC DRYER GCEM2990M Model stay the same ending changes to M series 1 yr labor amp 3 yr parts warranty 1 yr labor amp 3 yr parts warranty ON PREMISE FULL CONSOLE ON PREMISE FULL CONSOLE GAS DRYER GCGM2994L GAS DRYER GCGM2991M Model stay the same ending changes to M series 1 yr labor amp 3 yr parts warranty 1 yr labor amp 3 yr parts warranty NEW MILITARY LEASES 2 and 3 YEAR PARTS COVERAGE Subject Military Lease Warranty Fulfillment on Laundry Products Revised There has been a change in warranty policy on Whirlpool s domestic laundry products used in Government lease programs They will now have a 1 year labor and 3 year parts warranty e All Whirlpool domestic laundry products come with a 1 year part and 1 year labor warranty e _ obtain parts during the 2nd and 3rd year coverage for parts the Special Authorization box must be checked and a code must be placed in the Special Authorization Area of the NARDA form e This code will also be used for first year labor and third year parts coverage on the model CSP2760HW e This procedure applies only when sold through Military Lease pro
57. imios U installed upon delivery lock and key assembly located inside money box All metercase top keys are TTT key code Whirlpool Corp part 2 8316526 ESD O400ET INCLUDED V8 Coinslide price 0 2 00 with inserts for vend change from 1 59 io 50 Optional 1 118 inverts are available for vand price less 50 of greater than 1 50 ee amp LA tenet hal rk TES a fip ttm CAM F Ru INCLUDED ON COIN EQUIPPED MODELS Money box and key Whirlpool Corp part 8316525 ESD Part 7210140 Code Varnes code number on insade of money box record and save number sale place Key delivered taped in lack To obtain replacement coinbax keys have your key number available and contact ESD NOTE if the coinbox key is lost and the key number haa not been recorded the key nme can be viewed wilh an mspecbon mirror remowing the comslide and looking through the coin funnel opening If the key number is not accessile the coinbox must be drilled out and replaced at the owner s 387371 expense 1 INCLUDED ON COIN EQUIPPED MODELS Coinslide NOTE For eain equipped models use Whirlpool Corporation part number 39548507 which conta iet blank Corp pair amp 216264 1 LE ALL MODEL OPTIONAL Front Panel Lock Delivered wih lock
58. irlpool Corporation Coinslide Kit part number 3954807 is designed to fit all metercase models built since 2000 The coin box kit will not fit models built since 2000 The coinslide and extensions in the kit will fit all metercase models from approximately 1980 forward WASHERS DRYERS STACK DRYERS ADVANTECH 2761 0 2760 0 CGE2 761KQ0 2760 2770 0 2762 0 CEE2760KQ1 CGE2761KQ1 YCEE2760KQ1 5 2771 0 EMS1000 COIN READY CAP2761JQ0 CEP2760KQ0 CGP2761KQ1 CSP2740KQ0 CAP2761KQ0 CEP2760KQ1 YCEP2760KQ0 CSP2740KQ1 CAP2762JQ0 CGP2761KQ0 YCEP2760KQ1 CSP2740KQ2 COIN EQUIPPED CSP2741KQ0 RAK2751KQ0 REK2950KQ0 CEM2750JQ0 CGM2751JQ0 CSP2741KQ1 CAM2752JQ0 REK2960KQ1 CEM2750KQ0 CGM2751KQ0 CSP2741KQ2 CAM2752KQ0 RGK2951KQ0 CEM2750KQ1 CGM2751KQ1 CSP2460KQ0 RGK2951KQ1 CEM2750KQ2 CGM2751KQ2 CSP2760KQ1 COIN READY CSP2760KQ2 SS CSP2761KQ1 DIS 24 MECHANICAL DRYER CYCLE TIME CHANGE ALL MODELS This instruction sheet is designed to guide the user through a cycle time change procedure for both freestanding and stacked commercial mechanical dryers The dryer cycle time must be selected prior to money acceptor installation A WARNING 7 Electrical Shock Hazard Disconnect power before servicing Replace all panels before operating Failure to do so can result in death or electrical shock 1 Disconnect or unplug machine from el
59. irmwaredefault htm and download the dryer firmware Once downloaded to your PC proceed as follows Boot the ADVANTECH software application Press the PDA sync button in the ADVANTECH software application Select Advanced sync features import reprogramming file Locate the downloaded reprogramming file on your in C Palm add on dryer313 txt Press Process ISP then yes On the PDA sync menu check the include ISP box Press the HotSync button on the cradle ee m ael Lm fe Alu es elect a ty Loundry Ho 2 nmmzt MILL e SPOTE End cycle ore 1223 bie hire UTLITES kun diyini ity Any Cty Trote kl fie hope hi 122 457 bihira ride Bs pragom ORE TOWE qp 56 9 Unlock open and remove the metercase access door and push and hold the rocker switch located inside the meter case Hold down the service switch during the reprogramming process Reprogramming takes approximately 3 minutes per unit and is complete when done is displayed 77 TART OQ TH HOLD DOWN ROCKER SWITCH 10 Open the ADVANTECH Palm Application choose select location and pick the appropriate location Choose utilities reprogram Aim the infrared port on the Palm device into the IR port on the ADVANTECH console just to
60. le cycle The button comes from the factory depressed with the cycle partially completed as a result of production line testing Upon cycle completion the start button ramps out to the start position to allow start of the next cycle GCAM2701JQ0 PUSH TO START The timer is mounted to the console with four 5 16 hex head screws Care must be taken during reassembly to insure proper wiring harness routing and timer shaft insertion into the start button see service pointer part L81 78226 Page 45 L LINE WASHERS Retaining Tab Mounting Tab 4 Shaft in Release Shaft in Retain Position Position 4 To remove the timer release the timer retaining tab in the console by pulling it away from the console while sliding the timer toward the water level switch Knob removal instructions printed on timer L line washers use an 8 cycle Delta style timer This timer can be turned clockwise or counterclockwise to select a cycle The Push Tab Up then Push Timer toward Endcap beginning of each cycle has a positive detent or a click to help locate where it 5 To reinstall the timer knob make sure the starts timer shaft is in the release position as The timer is mounted to the console using illustrated at top of page L brackets and a finger release mounting 6 Align the retaining tabs on the timer knob tab The timer knob must be released prior with the timer shaft retaining holes to timer removal 1 Push the
61. leconference join us at www whirlpoolcorp com cltpsc then TRAINING then TRAINING LOGON Registration for Internet Training Events Register for sales training by choosing one option below 1 Sending an email to byron _w_hatch whirlpool com 2 Calling 1 800 446 2574 extension 4714 3 Submitting a registration form from www whirlpoolcorp com cltpsc then TRAINING then TRAINING REQUEST Service Updates Service Updates for Commercial Laundry are available on the Trade Partner Support Center at www whirlpoolcorp com cltpsc then TECHNICAL INFO then SERVICE UPDATES Field Training Commercial Laundry Field Training may be requested from the Trade Partner Support Center www whirlpoolcorp com cltpsc then TRAINING or by email or phone as listed here 1 Sending an email to richard f trama owhirlpool com 2 Calling 1 800 446 2574 extension 4268 74 NOTES NOTES U S A ONE STOP FOR COMMERCIAL LAUNDRY SUPPORT 1 800 NO BELTS 800 662 3587 Internet Support AUTHORIZED COMMERCIAL LAUNDRY SERVICERS amp ROUTE OPERATORS OR DISTRIBUTORS Commercial Laundry Link WWW WHIRLPOOLWEBWORLD COM NEW USERS FOR ACCESS TO THE TRADE PARTNER SUPPORT CENTER GO TO WWW WHIRLPOOLWEBWORLD COM REGISTER AS A NEW USER AND REQUEST THE COMMERCIAL LAUNDRY LINK CALL 1 800 NO BELTS gt OPTION 1 TO ORDER LITERATURE OR PRODUCT AND WARRANTY INFORMATION 1 800 NO BELTS OPTION 2 HTTP CLTPSC WHIRLPOOLCORP C
62. lectrical shock 14 Reinstall the 5 16 hex head screw connecting the lid switch green ground F wire to the washer top Aoma Bebeocn Cabinet amp Tub Ring 15 Reinstall the two switch mounting screws 10 To reinstall the switch mount the switch into the washer top by first inserting the locking arm toward the back of the washer 11 Push the release tab through the forward hole in the washer top 12 Insert the ground wire through the harness connector opening in the washer top 13 the harness connector into the harness connector opening and lock into place 16 New Design Stack Dryer Collar The stack dryer collar assembly was redesigned with the introduction of the K line product to enhance product security flexibility ease of operation and appearance The new collar assembly part 3978853 features NOTE The new collar will not retrofit older models 1 A taller profile vs previous designs now offering a larger control panel opening 2 The same removable money acceptor adapter plate as freestanding models to allow installation of coinslides coin drops card readers or coinless actuators 3 Deeper coinbox openings to accommodate a larger coinbox 4 Improved security around the money acceptor and coinbox openings 5 new control panel design for increased security by using push button switches in place of rotary controls 6 Improved industrial indicator l
63. m age Reinstall the cabinet cabinet clips and wiring harness connections Reinstall the side panel mounting screws and front access panel on models so equipped Close the control panel and reinstall the control panel mounting screws SERVICE POINTER FOR IMMEDIATE ATTENTION OF YOUR SERVICE DEPARTMENT WHIRLPOOL COMMERCIAL ONLY L_ KITCHEN PRODUCTS V LAUNDRY PRODUCTS COMPLAINT The washer is stuck in spin There are two possible causes 1 The Ramp to off feature of the timer is malfunctioning causing the timer not to advance through spin A missing wiring harness clip allows the timer wiring harness to be improperly routed tangling in the timer shaft preventing timer advancement SOLUTION Check the product to ensure the proper wiring harness clip is installed part 3347812 and replace the timer with part 3946928 WARNING Electrical Shock Hazard N Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock 1 Disconnect electrical power to the washer 2 Remove the console screws and rotate the console into the service position 3 Identify the wiring harness clip location behind the timer on the back panel feature panel If the clip is not present install the clip as illustrated part number 3347812 Figure 1 Make sure the clip is bottomed onto the feature panel Failure to bottom the clip
64. m the lock Install the lock into the lock hole in the console control panel or metercase access panel and then install the jam nut Make sure the wave washers are on the lock prior to installation of the cam or the cam nut NOTE Failure to install the wave washers will result in the console control panel or metercase access panel not locking 32 Install the lock cam onto the lock then secure the cam with the small cam nut and nut washer 4 Lock installed metercase access panel lock cam bottomed on cover opening 1 pn Lock installed in control panel mechanical Stack Dryer electronic Stack similar 5 On Stack Dryers make sure all harness connections are attached fully to the appropriate connectors then reinstall previously removed parts Closing the metercase access panel m e Closing the console control panel mechanical Stack Dryers push down in and lock um dE um Closing the console control panel electronic Stack Dryers push left in and lock COINBOX INSTALLATION 1 Insert the coinbox key into the coinbox ADJUSTING THE COINBOX FIT Turn the key to disengage the The tight fit of the coinbox is set at the engagement cams on the front of the factory You can loosen the fit as desired by coinbox Record the key number written loosening the slotted rods inside the front of on the inside of the coinbox in a safe t
65. n page 34 INSTALLING ASSEMBLED COINSLIDE WITH EXTENSION Electronic models require several additional 4 Onsingle washers and dryers locate the steps to install the coinslide and extension two wiring harness connections for the assembly coinslide switch in the metercase and For ADVANTECH models skip to step 4 thread them through the money acceptor NOTE On EMS1000 models the switch opening On Stack Dryers locate the two circuit is 120VAC As a result the coinslide coinslide switch wiring connections inside must be grounded ADVANTECH the collar for both dryers and thread models low voltage is at the switch and the through the money acceptor opening coinslide does not require grounding Stack Dryer is pictured other models similar A WARNING 7 Electrical Shock Hazard Connect green ground wire to ground ida WARNING Failure to do so can result in death or electrical shock 7 Electrical Shock Hazard EMS1000 ONLY 1 To ground the coinslide on EMS1000 models unscrew green ground wire screw inside the metercase and release Disconnect power before servicing the ground wire Keep screw for later Replace all panels before operating Failure to do so can result in death or 2 Unscrew one of the two screws on electrical shock underside of coinslide which secure the coinslide extension 5 Make sure power is disconnected from 3 Insert the screw from the above step the unit before
66. n the downloaded pages ALL SERVICE POINTERS ONLINE http www servicematters com tech_ref tech_ref_main htm SERVICE POINTERS COMMERCIAL LAUNDRY ONLY www whirlpoolcorp com cltpsc TECHNICAL INFORMATION SERVICE POINTERS To receive pointers by email or FAX or to edit or delete a current email or Fax from our distribution see http www whirlpoolcorp com cltpsc feedback feedbacksubscribe_all html or FAX changes to 269 923 5342 NOTES 60 ADMINISTRATION WHIRLPOOL COMMERCIAL LAUNDRY MODEL amp SERIAL NUMBER DESIGNATORS MODEL NUMBER MODEL NUMBER Y C 2 71 6 1 K 010 INTERNATIONAL SALES INDICATOR OR MARKETING CHANNEL Y CANADA EXCLUSIVE MODEL G GOVERNMENT ON PREMISE NO METERCASE PRODUCT GROUP C COMMERCIAL LAUNDRY PRODUCT IDENTIFICATION A AUTOMATIC WASHER E ELECTRIC DRYER G GAS DRYER S STACK DRYER CONTROL CODE E FULL FEATURE ELECTRONIC CONTROL ELECTROMECHANICAL TIMER P BASE ELECTRONIC CONTROL SINGLE UNIT OR ELECTROMECHANICAL PUSHBUTTON STACKED PAIR W RESOURCE SAVER HE TOPLOAD FEATURE CODE CABINET WIDTH IN INCHES 29 OR 27 FEATURE VARIATIONS 4 METER CASE OR COINSLIDE EQUIPPED STACK W O WINDOWS 5 METER CASE AND COINSLIDE COINBOX EQUIPPED 6 METER CASE SINGLE STACK DRYER WITH COINSLIDE OR WINDOWS 7 CARD READER READY SINGLE CARD READER READY OR EQUIPPED STACKED PAIR 0 9 FULL WIDTH CONSOLE FEATURE CODE 0 ELECTRIC 1 SINGLE SPEED OR GAS 2 TWO SPEED YEAR OF INTRODUCTION E
67. ol panel lock and Key must Also Available from Whirlpool Corporation ALL MODEL OPTION ailable TN eel as service be installed upon delivery lock and key assembly located Inside con 339854 9 Pin 20 Min Optional kit part 3954807 All control panel lock keys are 777 key code u HS Min Whirlpool Corp 8316526 ESD part 0400 ALL MODEL OPTIONAL NOTE Coinslides are not included with the dryer and must be purchased separately For this installation instruction quantity 2 of Whirlpool Corporation part number 3954807 are used This kit contains 8316520 adjustable from 0 2 00 vend 9316522 Washer coinslide extension 8316523 Freestanding dryer coinslide extension not used on CSP stack dryers 8316521 Coinslde mounting bolt 8316525 Money box and key 8316526 Top control panel lock and key Electronic Extension 8216524 Decal kit and instruction sheet As this is a broad application kit there are some extra parts left over for particular installations Coinslide extensions are included with mechanical models Electronic models require a special extension and switch assembly Greenwald 1818 ESD 21921 21755 are 2 options ALL MODEL OPTIONAL Money box and key Whirlpool Corp part 8316525 ESD Part 72101XD Key Code varies code number on inside of moneybox record and save number in a safe place Key delivered ta
68. onnections Reconnect harness and route separately from washer harness Remove wiring harness from reader and ADVANTECH board Inspect connection pins the harness Assorted ADVANTECH link errors Bad reader to ADVANTECH CO control link loose connections or EMI Card pulled early Bad reader to ADVANTECH control link loose connections or EMI Command out of sequence bad reader to ADVANTECH control lin from the AUX port to the card reader for corrosion or bent connections Reconnect harness and route separately from washer harness 22 GREENWALD CARD READER GENERATED ERROR CODES DISPLAY PROBLEM Washer or dryer will not start when a SMART card is inserted in the card reader Card is inserted in the reader Machine may or may not operate SETUP PULL CARD Card fail error Blocked PIN error Invalid PIN error Invalid Customer ID E07 E40 Setup card error A card reader has been installed but not setup Card left in the reader too long card does not match the operato ID programmed into the reader Location number of the Invalid Location error reader has been corrupted A non Greenwald card has been Card not supported error inserted into the reader Sard cise eine Error writing information to card Reinsert card into reader If error re displays try another card Properly set up management card NE Blank management card inserted Invalid or missing
69. orting Also included with the manual is a complete ADVANTECH literature cross reference Part 8524745 PC User s Assembly contains one 8524743 and 852477 LIT8524743 Software Manual 15 00 LIT8524744 Software CD 15 00 LIT8524745 PC User s Assembly 28 00 72 COMMERCIAL RESOURCE SAVER CL 9 This job aid covers all details of the Commercial Resource Saver including theory of operation service routines diagnosis troubleshooting and component access LIT8178129 Job Aid 5 00 EMS1000 ELECTRONIC CONTROLLED COMMERCIAL LAUNDRY CL 10 This job aid covers all details of EMS1000 series of Commercial Electronic Laundry including theory of operation service routines diagnosis troubleshooting and component access For drive system service see job aid 4321689 for commercial washers and 4314558 for commercial dryers LIT8178137 Job Aid 5 00 EMS 2000 ELECTRONIC CONTROLLED COMMERCIAL LAUNDRY CL 11 This job aid covers all details of the EMS 2000 Card reader equipped series of Commercial Electronic Laundry including theory of operation service routines diagnosis troubleshooting and component access For drive system service see job aid 4321689 for Commercial Washers and 4314558 for Commercial Dryers LIT8178138 Job Aid 5 00 LARGE CAPACITY THIN TWIN LAUNDRY SYSTEM L 56 This Job Aid covers installation operation service access and technical information highlights for the Large Capacity Thin Twin Laundry System This Job Aid i
70. oth washer and dryer These numbers also fit ADVANTECH models 28 31 Reader Kit N A 11 000 252 2001 WP EMW Fits all J and K line mechanical models Items 29 Washer and 2 must be removed to install kit 31 Reader Kit N A 11 000 251 2001 WP EMD Fits all J and K line mechanical models Items 29 Dryer and 2 must be removed to install kit Card Reader Kit N A Stack Dryer Fits all J and K line mechanical models Items 29 11 000 253 2001 WP EMSD D and 2 must be removed to install kit 11 METERCASE AND COINBOX PARTS CROSS REFERENCE EY WHIRLPOOL ESD GREENWALD PART PART PART NUMBER NUMBER NUMBER Front Lock Assembly 358290 0300 ETWH 8 1001 49 N A 34 Cams NA 3 60 minutes 3387974 A4 Pin 45 minutes 339855 ME 6 Pin 30 minutes 343777 EC nm MONARCH PART NUMBER EXT030 A For most applications 9 Pin 20 minutes 339854 12 Pin 15 minutes 339853 _ mE MEE mE 12 COMMENTS Fits all K line product and older models Lock blank must be removed to install front lock Includes 4 pin cam fits all mechanical Whirlpool and Roper commercial dryers PACKED WITH EVERY MECHANICAL PRODUCT ALSO AVAILABLE AS SERVICE PARTS OPTIONAL SERVICE PARTS NOT PACKED WITH PRODUCT ADVANTECH MONEY ACCEPTOR CROSS REFERENCE MANUFACTURER MONARCH COIN MUNZPRUFER BMC ESD GREENWALD AND SECURITY INC T
71. part shows signs of damage If all 8 retaining clips are accounted for skip to step 10 If all 8 clips are not located continue to step 7 Remove the agitator cap and retaining bolt then re move the agitator Hemove the washbasket spanner nut using the ap propriate spanner wrench Apply downward pressure to the edge of the wash basket to release it from the drive block then remove the washbasket from the washer Check the outer tub for the remaining missing balance ring retaining clips Set the balance ring onto the washbasket Once placed onto the basket apply downward pressure to the balance ring with both hands to insure the bal ance ring is locked onto the basket Move your hands 90 to where pressure was first applied and apply pressure on the balance ring again Do not spin the balance ring independently from the washbasket This may damage the new clips If the washbasket has been removed from the wash erturn the basket and balance ring assembly over so the balance ring is in contact with the floor Apply pres sure onto the bottom of the washbasket to ensure the balance ring is properly seated on the washbasket Reinstall washbasket spanner nut and agitator 42 12 13 14 PRESS DOWN IN LOCATIONS AS ILLUSTRATED DO NOT ROTATE BASKET INDEPENDENTLY OF BALANCE RING DURING INSTALLATION Re install the tub ring and air brake Replace the tub ring part number 3360611 if it shows signs of da
72. ped in lack Ta obtain replacement coinbox keys have your key number available and contact ESD MOTE If the coinbox key is lost and the key number has not been recorded the key number can be viewed with an Inspection mirror by removing the coinslide and looking through the coin funnel opening If the key number is not accessible the coinbox must be drilled out and replaced at the owners expense Whirlpool parts and service can be obtained by calling 1 800 NO BELTS from anywhere in the US or from ww w whirlpaolcorp com cltpsc ESD parts may be obtained by calling ESD at 1 800 523 1510 or from www esdcoin com 39 COMMERCIAL LAUNDRY SERVICE POINTER SUMMARY SERVICE POINTER DATE SUBJECT 8178037 sep 01 27 ELECTRIC DRYERS NOT HEATING ACCEPT COMMANDS DRANHOSEKINKS 8178091 01 DRYERS NG MEDIUN ELECTRIC DRYERS MEDIUM OR LOW TEMPERATURE 8178135 BALANCE RING IS LOOSE OR PULLS OFF 8178150 Sep 07 EMS2000 WASHERS AND DRYERS SMART CARD DOESN T OPERATE 8178226 GCAM2701JQ0 TIMER STUCK SPIN 8178227 02 CHANGE IN LOCATION OF TECHNICAL INFORMATION 8178238 Aug 02 EMS1000 AND ADVANTECH CYCLE DOESN T COMPLETE 8178240 Aug 02 CAW2762KQ0 BUTTONS TOO LOW IN CONSOLE 8178268 sep 02 IMPROVED COLLAR SECURITY STACK DRYERS 8178269 sep 02 DRYER WIRING HARNESS NOT PROPERLY SECURED 8178296 DRYER DISPLAY SHOWS 240 MINUTES 8178388 sep 03 BLANK DISPLAY WASHER OR DRYER
73. place all panels before operating Failure to do so can result in death or electrical shock 7 Set the coinslide and extension assembly 1 Unplug unit or disconnect power on a level surface and remove the return 2 Unlock the metercase access panel or spring s from the spring bracket collar control panel lock and remove the control panel from the collar assembly 3 On single washer and dryer models lift the metercase access panel up at the back and remove 4 On mechanical stack dryer models open the console by lifting it up off the bottom mounting flange On electronic stack dryers slide the control panel to the left 8 Place coins in the coinslide of the proper then carefully open the control panel by vend amount factory preset on coin swinging the right side away from the equipped models is 1 00 and push the collar slide all the way in until the coins drop through the coinslide 34 9 With the slide still all the way inserted remove the spring bracket screw and spring bracket 10 Remove the coin inserts 2 blanks 2 functional from the coinslide are NOTE The coinslide comes with enough inserts to increase or decrease the vend price by 50 if a higher or lower vend price is desired more functional or blank inserts are necessary Inserts may be ordered from Whirlpool Corporation only for models that come factory coinslide equipped If the coinslide is other than Whirlpool factory equippe
74. pressure applied to the control panel when in the service position can damage wiring harness connections causing the dryer not to operate Be sure to check all wiring harness connections are secure prior to closing the control panel after conducting service or money acceptor installation 5 Locate the timer s within the metercase 8 Install the desired cam onto the timer or collar The timer s are located behind shaft making sure the cam is aligned the upper opening in the metercase or onto the drive lug alignment tabs collar NOTE The cam must be installed and 6 Turn the timing cam counterclockwise by bottomed onto the timer alignment tabs for hand until the shaped notch lines up proper dryer operation If the cam is not below the ratchet tooth bottomed on the timer shaft the dryer cycle will never stop allowing free vends C E 4 Not Bottomed Bottomed V groove in timing cam aligned remove cam by pulling up 7 Remove the factory installed 45 min timing cam by lifting the cam off of the timer drive lug by hand or by carefully inserting a small flat blade screwdriver under the timing cam The timing cam has alignment slots of different lengths on either side of a central hole the cam can only be installed one way Step 7 11 must be repeated for each dryer 26 COINSLIDE INSTALLATION For this installation instruction Whirlpool Corporation part 3954807 is referenc
75. racking and inventory management BAR CODE READERS Currently commercial laundry is using the following 2 bar code reading devices The two listed devices are suggested as they currently integrate with the ADVANTECH product line NOTE Other readers are available SPT1500 SPT1800 oignal SPT1800 Features Palm OS Industrial grade downward facing infrared communications Laser bar code reader for inventory management and control Integrated WLAN or WWAN communication http www symbol com products mobile computers mobile palm spt1800 html For ordering or more information call 888 ASK PEAK 888 275 7325 or info PEAKtech com 2 Grabba offers a piggyback bar code reader for the most current Palm platforms m Grabba U1 Barcode Reader For Palm Handheld Computers with Palm OS 4 only m125 m130 m500 m505 m515 i705 The Grabba U1 attaches to the Palm by plugging into the HotSync port and is held in place by a secure mechanical attachment Grabba UV Barcode Reader For all older series Palm Handheld Computers This reader connects to the infrared port via a cable Standard software including that which allows the Grabba to be used for inventory applications may be downloaded from the Gripon web site at no charge WWW gripon com Base price for Grabba U1 392 00 Quantity Purchase Discounts Available For ordering or more information contact Lawrence Pane and Associates 036 E Birmingham Road
76. ranty CEE2790KQ Electric CGE2791KQ CEE2760KQ ELECTRONIC ADVANTECH METERCASE MODE Electric 27 DRYER CGE2761KQ 7 4 ft drum Gas Money acceptors not included 4 7 yr parts warranty REK2950KQ Electric ROPER MECHANICAL METERCASE MODEL 29 DRYER RGK2951KQ COINSLIDE EQUIPPED 1 00 vend Gas 90 day labor amp 2 yr parts warranty Stacked Commercial Dryers OLD MODEL OLD MODEL DESCRIPTION NEW MODEL NEW MODEL DESCRIPTION CSP2740KQ MECHANICAL STACK DRYER WITH SOLID Doons CSP2760KQ 7 4 cu ft drum money actuators not included MECHANICAL STACK DRYER Designed for coinslide can accept card and drop WITH GLASS DOORS 5 2741 retrofit kits 3 7 yr parts warranty CSP2761KQ solid doors may be ordered as an accessory kit CSP2760JQ IMECHANICAL STACK DRYER WITH GLASS DOORS CSP2760KQ _ 2 time of product order Whirlpool part 4396720 7 4 cu ft drum money acceptors not included 7 4 cu ft drum designed for coinslide money Designed for coinslide can accept card and drop Beep Or ee eee ee CSP2761JQ retrofit kits 2 7 yr parts warranty CSP2761KQ drop retrofit kit 3 7 yr parts warrant CSP2770HW ELECTRONIC EMS2000 CARD STACK DRYER CSP2770KQ ELECTRONIC ADVANTECH STACK DRYER Single board 7 0 cu ft drum factory card reader Dual boards 7 4 cu ft drum money acceptors not equipped included can accept card reader drops or slide 2 7 yr parts warranty Top and bottom dryers need not have t
77. re added to the ADVANTECH firmware they can be downloaded from the link below by selecting the download FRMW for washers and download FRMD for dryers Download to the following directory C Palm add on The firmware can then be imported to the ADVANTECH Software application transferred to the Palm OS equipped handheld then beamed via infrared into the washer or dryer control NOTE In order to update the firmware ADVANTECH management software program must be installed and op erational on your PC NOTE Before proceeding all passwords including ser vice tech ID must be set and loaded onto the handheld If collecting audit data collect prior to reprogramming as new firmware will delete all service set up and audit data 55 2s Archway Whirlpool Ordering and Form Number Part Number Description Contains Viewing Information N A 8524745 PC User s Complete Palm Available through Whirlpool Corp Assembly handheld application Literature Department PC management 1 800 851 4605 software CD and www whirlpoolcorp com cltpsc software manual CWLX043 8524744 Management Software CD only Available at www coinop com CD contains sales overview video or call 1 800 643 3444 installation and set up video software Available through Whirlpool Corp manual and software Literature Department 1 800 851 4605 www whirlpoolcorp com cltpsc Go to http www whirlpoolcorp com cltpsc techinfo tech support firmware f
78. ree times The vent is CLEAR 2 Make sure the vent system is not blocked B If the card remains on the hanger at a Check vent system for lint especially lint least two out of three times filter elbows and outside hood The vent MAY be restricted b Check if the vent system is crushed or kinked 1 Verify vent tester is operating properly a Make sure hanger is fully and firmly inserted in the exhaust grill 3 Whirlpool Corporation requires the use of heavy metal venting Make sure the vent system is in accordance with the Installation hanger What Is SMART CLEAN R CARD he Shape of Things to Come Clean newest Cleaning Card cleans omart Card Readers that have BOTH a Chip Reader AND a Magnetic Reader Head 4 Convenient pouch Laminated for Rigidity and Integrity will not shed or leave fibers behind Perfect Symmetry in Motion Unique Hourglass design allows Card to slide lt sideways gt gt after insertion thereby cleaning the Chip Reader Super Saturated with 99 7 P i Head Isopropyl Alcohol to effectively QS clean the Chip Reader and the Magnetic Reader Head Lifetime Brand means Lifetime Warrantee The New Smart Clean R Gard cleans Magnetic Reader Heads and SmartCard Reader Heads the Chip Gard Reader This is the first and only card on the market designed to clean the latest equipment on the market
79. roject 515353 Whirlpool Corporation will notify our vendor about the customer request An information packet and instructions will be sent to the customer requesting the rework If more than one board is to be reworked in a single order please notify the parts associate of the amount of boards that will be sent in Whirlpool Corporation has arranged for an outside vendor to replace the battery backup on the failed boards at no charge to the customer After a new battery has been installed on a customer s PC board the board will be tested for proper operation If the PC board functions the repaired PC board will be returned to the owner and Whirlpool Corporation will be paying for this service If the PC board fails to operate correctly indicating additional repairs will be needed the customer will be given an option to further repair that board or purchase an in stock repaired part if available Whirlpool Corporation will not be responsible for the additional repairs made to a customer s PC board or for the cost of replacement boards CGI may be contacted directly at 1 866 737 2244 select Customer Service from the prompt and ask for the Whirlpool Corporation Rework Project 515353 CGl s customer service representatives will collect the info needed to issue a rework info packet to the customer or click on the link and download the forms at the CL web site gt http cltpsc whirlpoolcorp com gt then follow the directions o
80. run Service person placed machine service routine Press the service out of service See MANUAL switch push and release keypad 2 OUT OF SERVICE Warm LED will blink Buttons 1 6 now remapped for service routine Machine has been set to be Disable special pricing option unavailable for customer use by manually or through loading a Washer or dryer does not operate means of one of the three owner template without time bound special prices See SP1 SP2 specials See installation and SP3 special price in set up considerations section table No money device is enabled Enable the coin drop coinslide and Washer or dryer does not start during machine setup or Smart Card See OWNER SETTINGS Check to insure the proper coin Owner Setting is enabled but drop template is installed Check coin drop is not installed the connector position on the board A coin drop error has occurred Coin drop connector is single drops plug into COIN 1 only unplugged Double drops lower value coin plugs Coin drop connector is plugged into COIN 1 Higher value into into the wrong connector COIN 2 Check coin timing settings in template vs manufacturer s recommendations Lid was not opened between the R h h Washer does not start end of the cycle and the un the service 2 to reset the 1st spin of the next cycle Check the template installed sure the installed template matches the chosen money acceptor If a card reader template
81. s most effective when used in conjunction with Video Tape Part 4314125 For technicians with previous laundry service experience LIT4314124 Job Aid 5 00 LIT4314125V VHS Video Tape 14 95 EMS ELECTRONIC CONTROLLED COMMERCIAL LAUNDRY SERVICE MANUALS This manual contains information necessary for servicing the console and associated electronic components on the below models Mechanical systems are not part of this manual For mechanical system service see job aid 4321689 for commercial washers and 4314558 for commercial dryers Washers CAE2791AW CAE2792AW Dryers CEE2990AW CGE2991AW Stack Dryers CSP2790BW CSP2791BW LIT4321864 Job Aid 5 00 73 INTERNET SUPPORT New Users of Whirlpool Webworld Go to www whirlpoolcorp com cltpsc and follow the instructions to register as a new user Use either your servicer store number or sales account number when prompted for an account number The new password should be a maximum of 8 characters The Internet will be the key component in communication to our Valued Commercial Laundry Customers Commercial Laundry Technical Training An Internet based training session schedule is posted on the Trade Partner Support Center Web and shortly on coinop com Servicers may participate in 2 ways 1 Join the live phone teleconference by calling 1 877 437 9971 participant code 6169234714 Ask product questions offer input LIVE during the Internet presentation 2 While participating in the te
82. should only be added if the harness is too tight to secure into the mounting hole s with the existing clip s Attach the additional clip s onto the harness when required immediately above the existing clip s within 1 To attach the clip s the bulleted end remains on top of the harness the free end is looped under the harness and pulled tight with pliers Figure 3 Cut off any free length On full console models attach the harness clip im mediately above the shrink wrapped section of the harness figure 5 Secure the clip onto the harness as detailed in step 9 54 SHRINK WRAPPED SECTION OF WIRE NSTALLED OVER PEE EXPOSED SCREW 24 SCREW INSULATOR PART 304825 FIGURE 5 HARNESS SECURED IN REAR PANEL IN ORIGINAL POSITION METERCASE MODELS 11 Cut off excess free length of clip s zip strip 12 Place rubber insulator part 304825 over the exposed screw 13 Snap the new clip s into the existing hole s on the back panel or bulkhead Make sure the harness does not contact the the drum Figure 6 NEW CLIP LOCATION HARNESS FIGURE 6 PLACEMENT OF NEW CLIP ON HARNESS FULL CONSOLE MODELS 14 Check to see that the accessory plug connected to the black and white wires pulled free from the rest of the harness Figure 7 EE LJ E ACCESSORY PLUG FREED FROM HARNESS FIGURE 7 FULL CONSOLE MODELS 15 Reassemble unit and reconne
83. ss and did not align with the mounting holes on the dryer rear panel and bulkhead As a result the 4 Verify that both the rear bulkhead clip located on the upper right rear facing the back of the unit Figure 1 and the console rear panel clip Figure 2 are in place On some units the console rear panel warning label may be placed over the harness clip hole location Inspect the sticker to locate the hole and insure the clip is installed It may be necessary to open a hole in the label to install or insure installation of the clip Do not remove the warning label If both clips are in place wiring harness may not be properly secured at one or both mounting points SOLUTION Install service harness clip part number 3391018 and in sulator 304825 as detailed below WARNING Electrical Shock Hazard Disconnect power before servicing Replace all parts and panels before operating Failure to do so can result in death or electrical shock NOTE On electric dryers the control panel should only be open with the power cord cover in place If the power cord cover is removed with the console in the service position and power is applied there is a risk of shock and product damage 1 Ifthe unitis still in the carton confirm that there is not a blue dot on the carton model serial tag label indi cating that the unit has already been serviced If a blue dot is present the repair has been implemented and no action need be t
84. t be pushed in to provide adequate clearance over the top of the coin funnel Coinslide Extension 12 Lock the coinslide into the opening in the collar assembly by applying a downward force to the coinslide The coinslide is bottomed in the adapter plate when the coinslide mounting hole is aligned with the hole in the adapter plate NOTE If the coinslide mounting hole can not be aligned with the hole in the adapter plate remove the coinslide and slightly loosen 1 4 turn or less the mounting bolts on the coinslide and reinstall onto the adapter plate 13 While holding the bolt in place guide the coinslide mechanism onto the mounting bolt threads and into the mounting holes in the front of the meter case NOTE Moving the coinslide and bolt in small circles while turning the mounting bolt will help align the bolt threads with the coinslide 14 Tighten the bolt by hand first as you guide the coin slide mechanism into place Then tighten with a 5 16 socket Tighten the coinslide retaining bolt single washers and dryers A N x A i A WARNING 7 Electrical Shock Hazard Connect green ground wire to ground screw Failure to do so can result in death or electrical shock 15 EMS1000 units after the coinslide is installed the green ground wire connected to the coinslide must be connected to the metercase Use screw from step 1 to attach the ground wire ring terminal to the side of th
85. t directly to LaPorte Indiana for processing Quantity of part s used Part number s used Description of part s used Parts Total Service contract call Failed motor number See Special Procedures Section Selling dealer distributor builder etc Consumer signature and date Technician signature and date Invoice number is mandatory Without an invoice number the claim will be rejected 68 _ EXAMPLE YOUR COMPANY NAME HERE 1234 MAIN STREET ANYWHERE USA 12345 800 222 2222 WARRANTY CONSUMER Mt n Fa 4 um ALBA bH ELE TIIDTIEITITTITIITITI d TE CENSOR i rtu umm 30 dps dame kar PF des c d E LLL ELECTRONIC CLAIM REQUIREMENTS EXAMPLE C To file warranty claims electronically register at www servicebench com Parts distributors that also have a Whirlpool Servicer Store number must approve their own pending parts These companies should file warranty claims using their servicer store number as the logon account Once claims have been filed logon using the distributor number Print a copy of the parts pending file if desired after approval the screen will delete Approve all appropriate pending parts 1 Consumer information to include complete name address and phone number 2 Brand of applian
86. the coinslide A WARNING 7 Electrical Shock Hazard Plug into a grounded 3 prong outlet Do not remove ground prong Do not use adaptor Do not use an extension cord Failure to follow these instructions can result in death fire or electrical shock 20 Reconnect power NOTE On 51000 and ADVANTECH units the vend price set on the coinslide must match the vend price programmed into the electronic control For more information see the tech sheet packed with the product ADVANTECH models may have the vend price changed with a PALM handheld or manually Manual vend price change only is covered here as follows A On single washers and dryers push and release the rocker switch located inside the meter case On stack dryers push the service switch on the control board for the selected dryer m 1 j 7 t i Single Washers amp Dryers Stack Dryers B HOT temperature LED begins blinking to confirm that the switch was pushed The machine s lifetime cycle count now shows on the display NOTE The display automatically returns to the vend price after 1 minute The keypads are now mapped as illustrated KEYPAD MAPPING WASHER DRYER KEYPAD KEYPAD HOT Move up to the HIGH 1 preceding item on 1 WARM Move down to the MEDIUM 2 next item on the list 2 the list Select an item to 3 view the current setting COLD 3 NORMAL NO FUNCTION ON
87. timer knob in then hold the slotted rod end on the back of the timer with pliers M LINE WASHERS 2 Pull the timer knob out making sure the rod in the center of the timer shaft does New Features were added to the M line not move starting with production in the 2 quarter of 2003 including an energy upgrade 3 2 cu basket dual action agitator and a bleach dispenser 19 J LINE DRYERS L LINE DRYERS The timer was redesigned to allow multiple cycle selections The timer style and mounting is now the same as residential models The timer is secured to the console with two 5 16 hex head screws The timer knob is a pull off design J line used the same timer that was used on all commercial models which at that time incorporated a slide and cam mechanism with a removable timer cam used for changing cycle time The timer is cumulative and additional actuations of the timer slide will add cycle time Added cycle time is dependent on the timer cam installed All GCEM2990JQ GCGM2991JQ models are factory equipped with the 45 min 4 pin timer cam 20 SERVICE ISSUES A WARNING Electrical Shock Hazard Disconnect power before servicing Replace all panels before operating Failure to do so can result in death or electrical shock ADVANTECH CONTROL GENERATED ERROR CODES DISPLAY PROBLEM POSSIBLE CAUSE REPAIR PROCEDURE TERM WIRE READ Disable manual Out of Service
88. tor replaced by dual action added bleach 1 yr labor amp 3 yr parts warranty dispenser fabric softener dispenser basket finish changed from speckle porclein to white domestic inlet hoses 1 yr labor amp 3 7 10 yr parts warranty High Efficiency Commercial Washers 27 MECHANICAL METERCASE MODEL High Efficiency top loader 3 cycle 2 speed 3 temperature 2 water levels dual action agitator 3 cu ft capacity Hidden lid switch CAW2762KQ Extra heavy coat finish front panel Color coded fill hoses with brass couplings Coinslide ready Can be converted to card reader with aftermarket kit 3 4 7 10 yr parts warranty Commercial Dryers OLD MODEL OLD MODEL DESCRIPTION NEW MODEL NEW MODEL DESCRIPTION MECHANICAL METERCASE ELECTRIC DRYER COINSLIDE EQUIPPED 1 VEND 2 7 yr parts warranty MECHANICAL METERCASE CGM2751JQ GAS DRYER Gas COINSLIDE EQUIPPED 2 7 yr parts warranty MECHANICAL METERCASE ELECTRIC DRYER CEM2750JQ Electric CEM2760JQ Electric can accept card and drop retrofit kits 2 7 yr parts warranty MECHANICAL METERCASE CGM2761JQ GAS DRYER Money acceptors not included Designed for coinslide Gas can accept card and drop retrofit kits 2 7 yr parts warranty ELECTRONIC EMS1000 29 ELECTRIC DRYER COIN READY Money acceptors not included 2 3 7 year parts warranty ELECTRONIC EMS1000 CGP2961JQ 29 GAS DRYER Gas COIN READY Money acceptors not included 2 3 7 yr parts warranty
89. tted 45 days from the service completion date or they will be rejected In addition to ensuring prompt payment to you this process will allow Whirlpool to keep our customer and quality information up to date Our manufacturing and engineering teams use this important quality data to identify and address issues that appear during the warranty period If you have extenuating circumstances and need more than 45 days you may contact the Exception Management Team at 888 678 8808 Your local Service Field Team can help identify and address any issues that may be slowing down claims processing and or payment times Whirlpool is also placing a renewed focus on receiving warranty and service contract claims electronically as we have seen the positive impact this process has on both servicers and our company We are instituting a second new policy effective March 1 2003 in which all warranty and service contract claims that are not submitted electronically through Service Bench will be charged a 3 processing fee Again we will make our Field Team available to help your business get set up with Service Bench and enable this change for the few who have not begun electronic submissions Our goal is to get you paid quicker and gather critical product and customer data in a more timely manner To further reduce the time it takes to have cash in hand for the Whirlpool warranty and service contract work you perform you may choose to use the electronic funds transfer
90. warranty gentle cycle High speed spin on all cycles Graphics are the same 3 7 10 year parts warranty ELECTRONIC EMS2000 FULL CONSOLE ELECTRONIC ADVANTECH FULL CONSOLE CAE2792EW CARD ONLY 2 SPEED WASHER CAE2792KQ CARD READER ONLY 2 SPEED WASHER Factory card equipped 2 3 7 yr parts warranty Card reader not included 4 7 10 yr parts warranty ELECTRONIC ADVANTECH METERCASE ELECTRONIC ADVANTECH METERCASE CAE2761KQ 1 SPEED WASHER Money acceptors not included CAE2762KQ 1 speed model eliminated Up featured to 2 SPEED Can accept card reader drop slide WASHER regular and gentle on all cycles Graphics or DUAL PAYMENT are the same Can accept card reader drop slide parts warrant or DUAL PAYMENT 4 7 10 yr parts warranty ELECTRONIC ADVANTECH FULL CONSOLE 1 ELECTRONIC ADVANTECH FULL CONSOLE speed model eliminated Up featured to 2 SPEED CAE2791KQ CARD READER ONLY 1 SPEED WASHER CAE2792KQ WASHER regular and gentle cycle High speed spin Card reader not included on all cycles Graphics are the same CARD READER 4 7 10 yr parts warranty ONLY Card reader not included 4 7 10 yr parts warranty MECHANICAL METERCASE 1 speed washer Coinslide Equipped 1vend pee ine 90 day labor amp 2 yr parts warranty On Premise Commercial Washers ON PREMISE FULL CONSOLE Changes required to meet DOE 2004 Energy 2 SPEED WASHER Standard 3 0 to 3 2 cu ft basket Single piece GCAM2792L Wrap cabinet painted finish GCAM2792M agita
91. wiring harness necessitating harness replacement for quencher failure SUPRESSOR QUENCHER APPLICATION TABLE SUPRESSOR LINE IN PART NUMBER QUENCHER PRODUCT AND LOCATION PART NUMBER AND LOCATION EMS1000 3952286 on water level switch in WASHERS console PRIOR TO 1999 3951390 Located between power cord plug and wiring harness plug EMS1000 AND 1999 and after in harness near water ADVANTECH level switch connection harness must WASHERS be replaced if quencher fails AFTER 1999 51000 3406196 Located in the console behind located in the wiring harness near the ADVANTECH the power cord access panel gas valve harness must be replaced if GAS DRYERS quencher fails EMS1000 AND 3406197 Located at the black and white ADVANTECH harness plug near the power cord ELECTRIC DRYERS terminal block QUENCHER REPLACEMENT EMS1000 WASHERS PRIOR TO 1999 WITH WATER LEVEL SWITCH IN THE CONSOLE 1 Unplug the washer from the AC outlet Remove the screws from the front bottom of the console and rotate the console up into the service position Disconnect the violet wire with the white stripe from the pressure switch Connect either quencher wire into the pressure switch where the violet wire with the white stripe was removed Heconnect the violet wire with the white stripe to the piggyback connector on the quencher wire Disconnect the pink wire from the pressure switch OL UP cm Gm I 46 7 Connect the rem

Whirlpool GCEM2990LQ Electric Commercial Dryer

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