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D-Link (DVC-1100) Wireless Video Conference

1. VideoPhone could not register with the Directory Service Sometimes it takes the VideoPhone up to ten minutes to register Verify all network settings including DNS Check your network settings If this is the only Status Icon showing as failed you will not be able dial a VideoPhone number to make a call It will be necessary to dial using an IP address 99 Troubleshooting continued W 18 Error message displays on main screen VideoPhone could connect to the selected wireless network Check the status of other wireless devices on the network Confirm the wireless router and any access points are configured and operating normally Wireless settings do not match wireless network settings Check the wireless settings for the network wireless router or access point Confirm the SSID authentication type key length match Make sure encryption is enabled or disabled on all wireless devices Move the VideoPhone closer to the selected wireless device The wireless range to the router or access point may be a problem Also see 25 Wireless Network Hints and Tips below 19 VideoPhone cannot obtain IP Address automatically Not properly connected to a DHCP server Check connection to LAN by verifying a link light on the back of the VideoPhone Make sure that the router is setup for DHCP Consult either your router s user manual for reference or your network administrator IP Address is not accessible to the VideoPhone Need
2. 1 addition of connection status information appearing in the lower left corner of the main screen Click this button to view the connection details Items such as video and audio formats and call rates will be displayed The connection details can be viewed only while the DVC 1100 VideoPhone is on a call 31 Using the Configuration Menu continued Main Screen gt Settings F j Sir e a ek gee aree Ok E E EE ET aS tite sane Dia ee ee f Deter etait tt The Settings screen contains six buttons that allow the DVC 1100 to be customized in different ways Each of these settings are detailed starting on the next page General Personal Information Network Update Video Mic Vol Close Controls settings that adjust the way you view listen and use the DVC 1100 VideoPhone Contains information about the user and allows editing of user information The Network Settings screen has six buttons that allow you to setup your network address DNS address public IP Address transmit and receive network speeds a PING network diagnostic tool and wireless settings DVC 1100 will look for system updates each time it starts up This setting allows you to search for an update manually Adjustments to the video display settings can be made Used for adjusting the volume of the built in microphone on your DVC 1100 Closes the Settings Screen and returns you to the Main screen 32 Using the Configu
3. Troubleshooting continued 9 No video in a call Video cables are not plugged in correctly Ensure that your video cables are correctly plugged into the TV Make sure that the TV is set for video input Consult your TV manual for reference Incorrect network speeds See 23 ncorrect Network Speeds Section in this Troubleshooting Guide VideoPhone is not functioning properly behind a firewall Place the IP address of the VideoPhone in the DMZ of the firewall Consult your router s documentation or your network administrator for help on doing this Port forward the appropriate ports to the VideoPhone The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly See the section Using the DVC 1100 with Routers Gateways or Broadband Modems on page 50 or consult your router s documentation or your network administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to Settings gt Network gt Public IP Press Enter on the remote when the cursor is over Auto detect public IP Address If the VideoPhone is unable to detect the public IP Address it should be entered manually using Use specific IP Address The VideoPhone s public IP Address is given to you by either your ISP or network administrator 10 Video freezes during a call Other party muted their video If the other party mutes their video you will not be able to see him or her Network is cong
4. documentation for the product or if the model or serial number has been altered tampered with defaced or removed Initial installation installation and removal of the product for repair and shipping costs Operational adjustments covered in the operating manual for the product and normal maintenance Damage that occurs in shipment due to act of God failures due to power surge and cosmetic damage Any hardware software firmware or other products or services provided by anyone other than D Link Products that have been purchased from inventory clearance or liquidation sales or other sales in which D Link the sellers or the liquidators expressly disclaim their warranty obligation pertaining to the product Repair by anyone other than D Link or an Authorized D Link Service Office will void this Warranty Disclaimer of Other Warranties EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN THE PRODUCT IS PROVIDED AS IS WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY FITNESS FORA PARTICULAR PURPOSE AND NON INFRINGEMENT IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED INANY TERRITORY WHERE A PRODUCT IS SOLD THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY 90 DAYS EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN THE ENTIRE RISK AS TO THE QUALITY SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT Limitation of Liability
5. 673 Brunei 509 Haiti 359 Bulgaria 504 Honduras 257 Burundi 852 Hong Kong 855 Cambodia 36 Hungary 237 Cameroon 354 Iceland 1 Canada 91 India 238 Cape Verdi 62 Indonesia 345 Cayman Islands 98 Iran 236 Central African Republic 964 Iraq 235 Chad 353 Ireland 56 Chile 972 Israel 86 China 39 Italy 57 Colombia 225 Ivory Coast 269 Comoros and Mayotte 876 Jamaica 242 Congo 81 Japan 682 Cook Islands 962 Jordan 506 Costa Rica 7 Kazakhstan 385 Croatia 254 Kenya 53 Cuba 965 Kuwait 357 Cyprus 856 Laos 420 Czech Republic 371 Latvia 45 Denmark 961 Lebanon 246 Diego Garcia 266 Lesotho 73 List of Country Codes Continued Code 231 218 423 370 352 853 389 261 265 60 960 223 356 692 222 230 52 373 33 976 473 212 258 95 264 674 977 31 599 869 687 64 505 227 234 683 Country Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar Burma Namibia Nauru Nepal Netherlands Netherlands Antilles Nevis New Caledonia New Zealand Nicaragua Niger Nigeria Niue North Korea North Yemen Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda Code 670 378 239 966 221 381 248 232 65 421 386 677 252 27 82 34 94 290 869 24
6. SSID Auth Type WEP Type The name of the selected wireless device from the Wireless Site Survey screen This name can be entered or edited using the on screen keyboard e g if the SSID broadcast feature on a wireless device was disabled and the SSID did not appear on the Wireless Site Survey screen The connection status for the selected SSID device is displayed next to the SSID Connection OK or Connection Failed Select one of the following authentication modes Open Key Communicates the key across the network Shared Key Allows communication only with devices with identical encryption settings The WEP Encryption key can be set to 64 128 or 256 bit length The WEP Type must match the WEP encryption bit length on the wireless network 43 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Wireless Site Survey gt Wireless Settings continued Key ID selects which of the four keys listed to the right on the screen is the active encryption key You can enter up to four encryption keys that are used to encrypt data passed wirelessly over the network Only one of the keys are used for encryption You can enter a key for use and then enter up to three other keys for later use You can also easily change from one key to another by changing the Key ID that controls which key is in use Keys The four numbered boxes are used to enter from one to four encryption keys To connect to an en
7. connect wirelessly to your broadband Internet connection and you are ready to use your iZeye DVC 1100 Wireless VideoPhone Using advanced video compression technology the i2eye DVC 1100 Wireless VideoPhone maximizes the image and audio quality within the available bandwidth It is an ideal solution for consumers and small businesses with high speed broadband Internet access There is no delay in waiting for a PC to boot up before using your iZeye DVC 1100 Wireless VideoPhone and you don t have to be a computer expert Using the Internet in place of conventional dial up phone lines maximizes your existing broadband investment The remote control included with the iZeye DVC 1100 makes it easy to answer an incoming videoconference call or dial out to start your own videoconference The built in caller ID provides privacy protection You know who is calling before you answer and the audio or video can be turned off whenever desired This manual provides the instructions to install and use your D Link i2eye DVC 1100 Wireless Broadband VideoPhone and will help to make your Wireless VideoPhone experience go as smoothly as possible Package Contents D Link i2eye DVC 1100 Wireless Broadband VideoPhone Power Adapter Instruction Manual Quick Installation Guide Remote Control with Batteries Standard Composite RCA Audio Video Cable Cat 5 RJ 45 Ethernet Cable Wireless Antenna Note Using a power supply with a different voltage than the
8. contact another DVC 1100 without knowing its IP address Any DVC 1100 connected to a broadband modem will have the capability of using the Directory Service Can I use the DVC 1100 with a computer and monitor instead of a TV Yes The DVC 1100 can be used with a computer and monitor instead of a TV However you will need a TV Tuner Video Capture device or a video card that accepts video input from an RCA jack 64 Frequently Asked Question continued 6 How large will the image be As large as the TV screen The DVC 1100 supports three screen formats The first is a picture in picture mode that has the incoming video covering about half the television screen and the outbound video in a smaller win dow The second is full screen mode This mode displays the incoming video across the entire television screen The third is connection status mode This mode displays the picture in picture mode and gives you an idea of the upload and download speed Can use the DVC 1100 with a non D Link directory service No The DVC 1100 is designed to automatically connect to the D Link Directory Service This is a free service and is available to anyone with a DVC 1100 The Directory Service allows for calling another DVC 1100 VideoPhone by using a phone number instead of using an IP Address Do I need a PC to use i2eye i2eye is a complete standalone system that handles all the communications so you don t need a PC Just connect it to
9. name Each country is assigned a Country code for making video calls between countries similar to the regular international telephone system The Country code for the United States and Canada is 1 Other Country codes are listed on page 73 Enter your Country code here up to 3 digits The Phone number is one you create for friends family and others to call you This is not associated with your home phone though you may wish to use your home phone number to make remembering the number easier or you may make up a new one This phone number will not be visible to any other users The DVC 1100 can support global phone number formats up to 4 digit area codes and up to 9 digit phone numbers are Supported 34 Using the Configuration Menu continued Main Screen gt Settings gt Network Address DNS Public IP Speed PING Wireless Controls how the DVC 1100 obtains an IP address Allows you to enter a primary and secondary DNS address This screen controls how a public IP address is obtained If the Public IP button is grayed out it means that your DVC 1100 is in the process of searching for a public IP address If this lasts for more than 30 seconds the DVC 1100 will most likely not find a public IP address Please see 16 in the Troubleshooting section in this manual for more information Allows for setting transmit and receive speeds that best match your current connection The PING network
10. phone number OR Enter an IP address 205 104 32 20 The DVC 1100 supports domain name lookup This means you can use the domain name of a website as the IP address if a VideoPhone is connected to this website For example you can avoid entering an IP address number and instead use the on screen keyboard to dial an address such as www myvideophone com Using the Configuration Menu Main Screen Hang Up Whew Settings Privacy WWE 2 BYe COM xs powored by D Link a After starting the DVC 1100 VideoPhone the Main Screen is displayed The self view image should be displaying in the larger window The following buttons reside on the main screen Dial Set up a speed dial list and choose from several methods of placing a call to other VideoPhones You can make a call by entering an i2eye VideoPhone number by entering an IP address or select an entry on the speed dial list View Allows you to specify what is seen on the main application screen Choose full screen view or the default view as well as Internet connection status Settings Change settings relating to video calls personal information and network information Privacy select from several methods of audio and video privacy If this warning screen appears click OK Warning and you will be shown the IP address Unatie to obtain an IP Address automatically You may need to deselect configuration screen Manually input the oveimrtorstinn SS IP Addre
11. the TV and broadband connection and go You can also use it with any PC with video input capabilities How easy Is i2eye to setup Very easy When users first turn on i2eye they will be walked through a setup Wizard that is designed to get the VideoPhone up and working quickly The wizard asks for the information needed to connect to a broadband Internet connection Once the information is sent i2eye will connect to the D Link i2eye server The server will assign an Internet telephone number to the device It will not be necessary to work with cumbersome IP addresses when you want to communicate using the i2eye 65 Frequently Asked Question continued 11 What devices can I connect to with the DVC 1100 With the DVC 1100 you can connect to any hardware or software that is H 323 compatible If you are not sure if your hardware or software is H 323 compatible please contact the manufacturer developer If you are using a PC with a Windows operating system you can use Microsoft NetMeeting with any webcam to connect to the DVC 1100 NetMeeting is a common H 323 compatible videoconferencing software application 2 What standards drive i2eye i2eye is based on the H 323 industry standard video streaming over IP protocol This ensures that any H 323 compliant device will communicate together seamlessly i2eye is a broadband appliance that draws from D Link s seventeen years of experience as a leading Ethernet manufacturer The DVC
12. time given to finish booting The boot up process could take several minutes Be sure you wait long enough If the VideoPhone still doesn t boot up turn it off for one to two minutes and then turn it back on 25 Wireless Network Hints and Tips A wireless network lets you place your DVC 1100 nearly anywhere you want However keep in mind that range is limited by the number of walls ceilings or other objects that the wireless signals must pass through Typical ranges vary depending on the types of materials and background RF noise in your home or business The key to maximizing range is to follow these basic principles 1 Keep the number of walls and ceilings to a minimum Each wall or ceiling can rob your D Link Air Wireless product of 3 90 ft of range Position your Access Points Residential Gateways and computers so that the number of walls or ceilings is minimized 2 Be aware of the direct line between Access Points Residential Gateways and Computers A wall that is 1 5 feet thick at a 45 degree angle appears to be almost 3 feet thick At a 2 degree angle it looks over 42 feet thick Try to make sure that the Access Point and Adapters are positioned so that the signal will travel straight through a wall or ceiling for better reception 3 Building Materials make a difference Asolid metal door or aluminum studs may have a negative effect on range Try to position Access Points Residential Gateways and Computers so that
13. to statically assign an IP Address subnet mask gateway and DNS values If the VideoPhone is on a private network consult your router s user manual or network administrator Broadband Modem not enabled to assign more than one private IP This is common in DSL environments Reset modem Once booted connect the VideoPhone and allow the DHCP function to assign an IP be sure both the DHCP checkbox on the Network Address screen and the Auto detect Public IP checkbox on the Public IP Address screen are checked 20 Public IP button is not enabled VideoPhone hasn t been able to detect IP Address yet The VideoPhone can take up to several minutes to auto detect the public IP Address Be sure you wait long enough Also check the DNS settings in the Network gt DNS screen 60 Troubleshooting continued 21 VideoPhone reports packet loss Incorrect Network Speeds See Incorrect Network Speeds section in this Troubleshooting Guide Network line is congested If the packet loss is from one to six percent it will probably be due to network congestion The VideoPhone will be able to recover 22 VideoPhone is not connected to the Internet Ethernet cable is not properly plugged into the VideoPhone Ensure that the RJ 45 cable is properly plugged into the back of the VideoPhone A steady green light on the Ethernet port indicates a valid link has been made Invalid DNS entries The VideoPhone requires at least one valid DNS entry Consult you
14. used when connecting directly to a DSL modem that offers a PPPoE connection Your user name and password for the PPPoE account must be entered in the provided fields These are all Internet settings that need to be provided by your router configuration settings ISP or Network Administrator These will be grayed if DHCP or PPPoE are chosen The username and password are only used with a PPPoE connection Consult your ISP for this information if you do not already have it Used for reporting the host name to the router home gateway in the DHCP table This is rarely used and is optional MAC xx xx xx xXx xx xx MAC Media Access Control is an unique identifier for the Ethernet hardware of your DVC 1100 If you need to know the MAC address of your DVC 1100 it can be found on this screen 3 Using the Configuration Menu continued Main Screen gt Settings gt Network gt DNS Warning When this screen thes changes wil cause the system to restart Do you wish to continue appears Click OK to save the changes and restart the system Primary DNS 192 1 68 0 1 Secondary DNS Primary DNS Enter the Primary Internet DNS Domain Name System These are Internet server addresses that you should be able to obtain from your router configuration settings ISP or network administrator Secondary DNS Enter the Secondary DNS address if you have one Though both primary and secondary DNS addresses are recommend
15. utility allows you to test the network connection of the DVC 1100 by pinging an IP address Allows Wireless mode to be enabled and the wireless settings to be accessed 25 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Address Network Address DHCP O Fixed IP O PPPoE To enter a use the key on the remote control Host name optional MAC 00 80 c8 26 76 a6 DHCP DHCP is the default option and is used when connecting directly to a broadband modem that offers dynamic IP addressing or when behind a router DHCP server that offers static DHCP oan DHCP Fixed IP PPPoE IP address 192 168 0 101 oentera use the key on the remote control Subnet mask 255 255 255 0 Gateway 192 168 0 1 Host name optional MAC 00 80 c8 76 76 a6 Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that is not configured for static DHCP This choice requires the input of specific IP address information 36 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Address DHCP Fixed IP PPPoE Username jsmith To enter a use Password secret the key on the remote control Host name optional NMAC 00 80 c8 76 6 a6 PPPoE IP address Subnet mask amp Gateway User name amp Password Host name optional PPPoE is
16. 00 361 5265 Monday to Friday 7 30am to 12 00pm EST D Link Technical Support over the Internet http support dlink ca email support dlink ca 5 D Link Building Networks for People Subject to the terms and conditions set forth herein D Link Systems Inc D Link provides this Limited warranty for its product only to the person or entity that originally purchased the product from e D Link or its authorized reseller or distributor and Products purchased and delivered within the fifty states of the United States the District of Columbia U S Possessions or Protectorates U S Military Installations addresses with an APO or FPO Limited Warranty D Link warrants that the hardware portion of the D Link products described below will be free from material defects in workmanship and materials from the date of original retail purchase of the product for the period set forth below applicable to the product type Warranty Period except as otherwise stated herein 1 Year Limited Warranty for the Product s is defined as follows Hardware excluding power supplies and fans One 1 Year Power Supplies and Fans One 1 Year e Spare parts and spare kits Ninety 90 days D Link s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund at D Link s sole discretion Such repair or replacement will be rendered by D Link at an Aut
17. 1100 wireless broadband VideoPhone uses the 802 11b standard to connect to a wireless network B Dol have to take every call i2eye s configuration menu provides settings for three types of privacy Audio Privacy Video Privacy and Do Not Disturb so you are in control When the Audio Privacy is activated incoming callers will be able to see video from your end but not hear you When the Video Privacy is activated incoming callers will be able to hear audio from your end but not see you When Do Not Disturb is activated incoming callers will receive a message indicating that you are not available If you do not answer a call within 10 rings one minute the call will terminate and the caller will receive an Incomplete Call message 66 Glossary of Terms 802 11b A wireless networking standard that supports data encryption and up to 11Mbps bandwidth Authentication The process of verifying a user on a network Is who they say they are and preventing unauthorized users from network access Bandwidth A measure of the rate at which data can be sent and received through the network This value is usually given in bits per second bps or Megabits per second Mbps CIF Common Intermediate Format An intermediate video format When DVC 1100 video is transmitted over a network the sizes will be CIF QCIF or SQCIF The VideoPhone will default to CIF CIF resolution is 352 x 288 Data Encryption Encoding network traffi
18. 9 597 268 46 41 963 886 7 255 66 228 690 676 216 90 688 256 380 971 Country Saipan San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea spain Sri Lanka St Helena St Kitts Nevis Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Togolese Republic Tokelau Tonga Tunisia Turkey Tuvalu Ellice Islands Uganda Ukraine United Arab Emirates United Kingdom Uruguay USA Uzbekistan New Hebrides Vatican City Venezuela Viet Nam Wallis and Futuna Western Samoa Yemen Zaire Zambia Zimbabwe 74 Contacting Technical Support Technical Support You can find the most recent software and user documentation on the i2eye website D Link provides free technical support for customers within the United States and Canada for the duration of the warranty period on this product U S and Canadian customers can contact D Link Technical Support through our web site or by phone Tech Support for customers within the United States D Link iZeye Technical Support over the Telephone 800 93 i2EYE 24 hours a day seven days a week D Link Technical Support over the Internet htto www i 2 eye com email Ssupport I 2 eye com Tech Support for customers within Canada D Link Technical Support over the Telephone 8
19. DVC 1100 i2Zeye Patent Pending AirPlus Wireless Network Wireless Broadband VideoPhone Manual D Link Building Networks for People Contents MOGUC UON secrete nse ce caren vere seen ce ce spears pee ere EAR 3 Package Contents ves sete eceps ces csnaicennetatcncenaeh oyssectapacncuenuntetnsieonnemsenetaneetedeecete 4 SYSTEM Requirements ccccceecceceeeeeeceeeeeceeeeeeeeecesseeeeseueeeseeeesseeeesseeeeees 4 Features amp Benefits cscignemcecentnmnncninaecmont aiumntoncntatemniamcaintionaintumenta toineseumeanneaonis 5 PoE he A E N EE A A E A E 5 geese E E E E E E 6 denno AiO eee E EE E ER E E E E E 7 Using the Remote Control cccccccseecccceeceeeeeseeeeeeeceeseeeeesaueeeeseeeessaeeeesagees 7 Using the Onscreen Keyboard cccccceeccceeceececeeceeeeseeeeseeeeeseeeeeseeeesseeeeeeas 9 Using the Setup Wizard sececcererece ssenenepeneereemaceniseonias casoooassecneaeasoueene tones saueeeenepens 10 Using a Telephone with the DVC 1100 2 0 ecccceececeeeeeseeeeeseeeeeseeeeesaeees 18 Usmo Me I COO alesse pact e certs iienaa EE Sae E O NEN oE OEN 29 Using the Configuration Menu c cccccccsseecceceeecesceeeceeseeeeesseeeeesseeeeeseeeeeees 28 Using the DVC 1100 with D Link Routers ccececeeeeeeeeeeeeeeeeaeeeeeeeaeeeeeees 49 Using the DVC 1100 with Routers Gateways or Modems cccseeeees 50 TOUDIESNOOUNO cece researc pierce res sees wepee ese aes EE ETE seaacctenceerem
20. ENTER CANCEL and number keys to enter information in the Setup Wizard screens Where a numeric input is required such as a telephone number or IP address enter it directly by pressing the number keys The asterisk sometimes called a star key is used to enter a period also called a dot When you are entering numbers or letters the left arrow key performs a backspace deleting the character to the left of the cursor The following page contains a breakdown of the features of the remote control 7 Remote Control Layout When a numeric input is required e g a telephone number or IP Use the arrow keys along with the Enter Cancel and number keys to enter information when required Address enter it directly by press ing the number keys The asterisk sometimes called a star key is used to enter a period also called a dot When entering alphanumeric information the left arrow key performs a backspace deleting the character to the left of the on screen cursor Speakerphone Mode Adjust Contrast Mute Audio Cancel ENTER key Full screen or Picture in Picture Self view or Remote View Mute Video Using the On Screen Keyboard The DVC 1100 uses a keyboard that appears on screen to enter text into the Setup Wizard screens When the cursor is located in a setup screen that requires characters to be entered press the ENTER key to bring up
21. Ethernet hardware of your DVC 1100 NAT Network Address Translation Atechnology that allows multiple network devices to share the same IP Address NAT devices forward all incoming and outgoing information to the correct network devices Most NAT devices have firewall capabilities QCIF Quarter Common Intermediate Format An intermediate video format QCIF resolution is 176x144 The DVC 1100 VideoPhone will send QCIF sized video only if the remote endpoint cannot decode CIF QoS Quality of Service Allows guaranteed bandwidth and packet delivery between network devices over a network Router A device that attaches two or more network devices and forwards data accordingly Most consumer type routers act as DHCP servers NATs and simple firewalls DMZ Demilitarized Zone Devices set up to be in the router s DMZ will see all network traffic Port Forwarding The router will forward public side incoming information to a specified device on the private side The router will forward only the data that is received on the specified ports This is usually set through the advanced settings in the router s web interface Also known as Virtual Server or Firewall Rules Ports A port is a specified path in which data travels Each type of data that is transmitted over the Internet travels down a specified port A router will forward information from one port to another and a firewall will open only a specified number of ports Site Su
22. Settings ain Settings Vac Buttons i Privacy Status l _ Te Dt Status Message icine Area tww eyecom i nas Banner peii Lia Self View Window a Window Layout of the i2eye Main Screen After the DVC 1100 VideoPhone is setup by using the Setup Wizard you will see the above Main Screen each time you turn on the VideoPhone There is a larger Main Window that displays the self view until a call is connected Once you have connected to another VideoPhone the main window displays the party you are calling The smaller Self View Window then displays the self view To switch the images that are in the Main Window and Self View Window press the Self Remote button on the remote control Status Icons The Status Icons appear only briefly at startup The DVC 1100 uses these icons to indicate its status The icons display on the top right side of the Main Screen This is a list of the status icons Checking for i2eye updates Obtaining the Public IP Address Router s Address DVC 1100 is registering with the Directory Service Connecting to a Wireless network Using the DVC 1100 continued If a Status Icon is displayed this indicates the operation the icon represents is not complete The iZeye Update status icon g appears at startup While the icon appears the DVC 1100 is quickly determining if auto update is enabled lf it is enabled the DVC 1100 will determine if an update exists When this is complete the ic
23. TO THE MAXIMUM EXTENT PERMITTED BY LAW D LINK IS NOT LIABLE UNDER ANY CONTRACT NEGLIGENCE STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY LOSS OF USE OF THE PRODUCT INCONVENIENCE OR DAMAGES OF ANY CHARACTER WHETHER DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF GOODWILL LOSS OF REVENUE OR PROFIT WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D LINK S PRODUCT IS CONNECTED WITH LOSS OF INFORMATION OR DATA CONTAINED IN STORED ON OR INTEGRATED WITH ANY PRODUCT RETURNED TO D LINK FOR WARRANTY SERVICE RESULTING FROM THE USE OF THE PRODUCT RELATING TO WARRANTY SERVICE OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY EVEN IF D LINK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE SOLE REMEDY FORA BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NON CONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts s
24. ack any accessories The customer is responsible for all in bound shipping charges to D Link No Cash on Delivery COD is allowed Products sent COD will either be rejected by D Link or become the property of D Link Products shall be fully insured by the customer and shipped to D Link Systems Inc 17595 Mt Herrmann Fountain Valley CA 92708 D Link will not be held responsible for any packages that are lost in transit to D Link The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D Link with shipping charges prepaid Expedited shipping is available if shipping charges are prepaid by the customer and upon request D Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements or for which an RMA number is not visible from the outside of the package The product owner agrees to pay D Link s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered This limited warranty provided by D Link does not cover Products if in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse faulty installation lack of reasonable care repair or service in any way that is not contemplated in the
25. adjust the volume on the TV as you would when watching a television show You might also be able to adjust the volume on your telephone Consult your TV and or telephone user guide for support 12 Audio stops during a call Other party muted their audio If the other party mutes their audio you will not be able to hear him or her Network is congested Give the VideoPhone a couple of minutes to try to recover or disconnect the call and try again at a later time 08 Troubleshooting continued 13 Audio has an echo Other party television is too loud The other party television volume needs to be turned down 14 Excessive delay during a conversation Incorrect network speed settings too fast Decrease the send receive speeds from the Settings gt Network gt Speed screen and attempt the call again 15 Error eat displays on Main Screen Unable to find the Update Server No connection to the Internet Local setting may be incorrect Firewall not allowing FTP out In the above cases consult your router manual network administrator Update Server is temporarily unavailable If the Update Status Icon is the only one showing as failed you will not be prevented from making and receiving videocalls 16 Error x displays on main screen VideoPhone cannot obtain public IP Address Router s address See VideoPhone cannot obtain IP Address automatically section 19 below 17 Error BE displays on main screen
26. ail i2eye 192 168 0 101 IP QO 1532815328 always th i2eye 192 168 0101 IP O 1532015929 always Ei A total of 7 ports must be opened for the DVC 1100 to work with most routers or firewalls To open these ports please do the following A Click Enabled B Give the Virtual Server a Name such as i2eye C Under Private IP enter the IP Address obtained from the DVC 1100 How to obtain an IP Address from the DVC 1100 Turn the DVC 1100 ON Using the remote control highlight the Settings button on the Main Screen Navigate to Settings gt Network gt Network Address gt IP Address D Under Protocol Type choose Both TCP and UDP E Under Private Port and Public Port enter 15328 F Under Schedule click Always G Click Apply to save this entry 51 Using the DVC 1100 with Routers Gateways or Broadband Modems continued Opening Ports on Your Routers and Gateways continued You have now completed the entering of one port to be opened You will need to open six more ports Repeat steps A through G five more times for each one of the following five ports 15329 15330 15331 15332 and 15333 The last port will be opened slightly differently m Repeat steps A through C on the previous page m Choose TCP as the Protocol Type m Enter 1720 as the Private Port and Public Port m Under Schedule Click Always E Click Apply to complete You have now completed the opening of the 7 ports Your DVC 1100 is ready to use with you
27. amp 11 Mbps WEP Encryption 64 bit 128 bit amp 256 bit Wireless Frequency 2 4 GHz Physical Height x Depth x Width 1 50 88mm x 7 48 190mm x 8 07 205mm Weight 17 oz 48 kg Electrical Power supply Auto switching 2 Amp 5 0 Volt output Patent Pending Maximum wireless signal rate based on IEEE Standard 802 11b specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate 72 List of Country Codes Code Country Code Country 93 Afghanistan 253 Djibouti 355 Albania 767 Dominca 213 Algeria 809 Dominican Republic 684 American Samoa 593 Ecuador 376 Andorra 20 Egypt 244 Angola 503 El Salvador 809 Anguilla 240 Equatorial Guinea 268 Antigua 291 Eritrea 54 Argentina 372 Estonia 374 Armenia 251 Ethiopia 297 Aruba 500 Falkland Islands 247 Ascension Island 679 Fiji 61 Australia 358 Finland 43 Austria 33 France 994 Azerbaijan 596 French Antilles 242 Bahamas 594 French Guiana 973 Bahrain 241 Gabon 880 Bangladesh 220 Gambia 246 Barbados 995 Georgia 375 Belarus 49 Germany 32 Belgium 233 Ghana 501 Belize 350 Gibraltar 229 Benin 30 Greece 809 Bermuda 299 Greenland 975 Bhutan 473 Grenada 591 Bolivia 671 Guam 387 Bosnia and Hercegovina 502 Guatemala 267 Botswana 224 Guinea 55 Brazil 245 Guinea Bissau 284 British Virgin Islands 592 Guyana
28. appear on the Main Screen Please see page 19 for an illustration Audio lf you select Audio Privacy in the Privacy Settings window the other party will not hear you and the audio icon will appear with a slash through it If you select Video Privacy in the Privacy Settings Video ipa window the other party will not see you and the video icon will appear with a slash through it Do Not t lf you select Do Not Disturb in the Privacy Settings Disturb window your VideoPhone will not ring if dialed and the other party will receive a message stating that you are not taking calls Answering an Incoming VideoPhone call Just like a regular phone call picking up the telephone handset will answer the DVC 1100 VideoPhone You may also use the remote control to answer by pressing the ENTER key when the Answer button on the screen is highlighted in a dialog box If the telephone attached to your DVC 1100 is a cordless model press TALK on your phone to accept the call Placing a Manually Dialed VideoPhone Call with a Telephone Handset Pick up the telephone handset The DVC 1100 VideoPhone senses the phone is off the hook anda prompt appears on the screen asking you to either enter a phone number or press key to select the Speed Dial List Enter the phone number into the DVC 1100 similar to the way you would if you were using a regular phone See Entering Phone Numbers on page 25 for help on completing a vid
29. c so users without proper decryption rights cannot properly decode the data DHCP Dynamic Host Configuration Protocol A protocol that network devices use to obtain an IP address subnet mask gateway and DNS addresses automatically A DHCP server can be a router ISP server or PC running Internet connection sharing See Static IP address Directory Service A service that allows users to make videoconferencing calls with telephone numbers It does this by correlating telephone numbers to actual public IP addresses DNS Domain Name System A system used to translate computer names into IP addresses For example a DNS server would translate www dlink com into 64 7 210 132 DSL Digital Subscribers Line A technology that delivers digital information at a high speed through a user s telephone line The most common DSL is ADSL Asymmetrical Digital Subscribers Line where the download speed is usually much higher than the upload speed Ethernet The port on the back of the DVC 1100 VideoPhone that is used to send and receive data over a network 6 7 Glossary of Terms continued Firewall A security mechanism placed between networks which restricts certain types of data to devices behind the firewall H 323 Standard defining videoconferencing over the Internet Home Gateway A term commonly interchanged with router Also called a residential gateway IP Address Internet Protocol Address An IP Address is a number that id
30. cel Audio Privacy prevents the audio on your side from being sent to the remote caller No one on the other end of the VideoPhone call will be able to hear you if this setting is checked although they can see you Video Privacy keeps your video from being sent to the remote caller The person on the other end of the videoconference call will not be able to see you if this setting is checked This setting will keep a caller from being able to connect to your VideoPhone When a caller tries to connect with you they will receive a message indicating that you are unavailable 48 Using the DVC 1100 with D Link Routers Most D Link routers now support a feature that allows for easy one click configuration of the DVC 1100 You will not need to manually configure the ports Upgrading your router to the latest firmware might be necessary to support this feature If you have other routers or you are having difficulty with the DVC 1100 please read the information on pages 50 through page 54 to learn how to open ports on routers D Link _ DI 614 Status Jima Serve Virtual Sereris ed to dk menet earn aocess fo LAN services a Enabled C Disabled Narne Dvciwo Cie Private IP Ag 1680 10 hae Meg Prate Port 720 Pubic Port TEJI Scheie Always bre 01 foo H AM jp 01 00 2 From AM levy Sun F to Sum Hirowal 00n Mane Prate IP Protocol Sihedie E Yitual Samar FTF 0000 TOR 211 abbeys G Vir
31. creen appears an invalid IP address has been entered Please correct the IP Address and try again To add a Speed Dial entry enter a name and a number or an IP address using the remote s number pad or the on screen keyboard Name John Smith Enter a country code 1 area code 949 phone number 555 1212 OR Enter an IP address Click OK to complete the addition of a Speed Dial entry Removes a selected entry from the Speed Dial List Allows the modification of either the name or number or IP address of a selected Speed Dial entry Closes the Dial screen saving the current entries in the Speed Dial List Warning An invalid IP Address was supplied Correct the IP Address and try again 30 Using the Configuration Menu continued Main Screen gt View i 5 D Default View 4 Full Screen View 2 1 Display Connection Status The View screen allows the user to modify what the Main Screen may look like Default View Full Screen View py This is the standard view showing both the larger main view window and the smaller self view window The main video window is seen in this view When no call is in progress the self view will display Display Connection Status Details Button View Connection Details Once a call is connected the remote caller s video will display as well as a self view picture in picture This view is the same as the default view with the
32. crypted wire less device the key you enter in the DVC 1100 must match the key of the wireless device Details on Entering Encryption Keys Keys are entered in hexadecimal format meaning you can use the numbers 0 through 9 and the letters A through F The key must be entered as a specific number of characters to be accepted as a valid key See page 13 for additional details on entering encryption keys Only one key needs to be entered Press the down arrow after entering the first key to continue to the next box When you have entered all the keys desired press the down arrow and press the Apply button The DVC 1100 will attempt to connect to the selected SSID using the settings on the Wireless Settings screen If the connection fails probably due to a wireless network settings incompatibility the message Connection Failed appears You will need to determine what wireless network settings are causing the failed wireless connection See the Troubleshooting section on page 62 for help If the Connection OK message appears the DVC 1100 has successfully con nected to the selected SSID Press the OK button to save any changes and return to the Wireless Site Survey screen see page 42 44 Using the Configuration Menu continued Main Screen gt Settings gt Update Update AE Automatically check for updates Check rie Check for an update now Application Version 2 1 0 116 Boot Loader Version 1 0 4 4 App Load
33. cting directly to a DSL modem that offers a PPPoE connection Your user name and password for the PPPoE account must be entered in the provided fields IP address Subnet mask and Gateway If Fixed IP is chosen enter each of these settings for the DVC 1100 You will be able to obtain the IP address subnet mask and gateway address from your router configuration settings ISP or network administrator Username and Password If PPPoE is chosen enter the Username and Password for your PPPoE account Host name optional Your Internet Service provider may require you to provide a host name to connect to the Internet If this is required you can enter it here Today this is rarely required on a broadband connection and this setting is optional MAC XX XX XX XX XX XX MAC Media Access Control is an unique identifier for the Ethernet network hardware of your DVC 1100 If you need to know the MAC address of your DVC 1000 it can be found on this screen Press Next to continue 16 Using the Setup Wizard continued DNS Domain Naming deni Screen If you entered an IP address in the Network Address screen described on the previous Primary DNS 192 168 0 1 page you will see the screen for setting DNS server addresses The DNS screen asks for information regarding the Domain Name System DNS server Secondary DNS You should be able to get both of these settings from your router configu
34. e control to the Manual Dial button and press ENTER You can enter a phone number if you and the party you are calling are connected to the i2eye Directory Service or you can enter an IP address See page 27 for an example of an IP address If you are not connected to the i2eye Directory Service the phone number box will be grayed out on your screen Enter the phone number or IP address and select Dial OO OO You will hear ringing while you wait for your call to be accepted 29 Using the DVC 1100 continued Placing a Speed dial VideoPhone Call with the Remote To add a VideoPhone number or IP address as a Speed Dial entry please see page 30 From the Main Menu select DIAL In the Dial screen the Speed Dial List box is highlighted and the first speed dial entry is selected Navigate with the arrow keys to select the speed dial name assigned to the party you want to call and press ENTER The DVC 1100 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call oo When the other party answers the VideoPhone call is connected When you dial another VideoPhone the other party must answer within 10 rings one minute or the call will be dropped and you will receive an Incomplete Call message Speakerphone Mode The DVC 1100 has a Speakerphone Mode if the call needs to be shared with more than one person or when it is desirable to talk without using the tel
35. e entry In a business there may be numerous wireless devices listed The number to the left of a SSID indicates the signal strength of the available access point on the wireless network The DVC 1100 also displays the result of the SSID that is currently selected A Connection OK message appears if the connection is successful If the connection fails the message Connection Failed appears See the Troubleshooting section starting on page 55 for help Enable Wireless The checkbox is checked by default allowing the DVC 1100 to be used wirelessly If an Ethernet network cable is used to connect to a network instead uncheck this checkbox and press Close to return to the Network Settings screen Scan Press to update the SSID list of wireless devices Settings Press the Settings button to access the Wireless Settings screen to edit the SSID name and to set wireless encryption settings Close Press to return to the Network Settings screen Use the remote control up down arrow buttons to select the SSID of the device you will connect the DVC 1100 to Press ENTER on the remote to select this SSID and the Wireless Settings screen will appear see next page m Using the Configuration Menu continued Main Screen gt Settings gt Network gt Wireless Site Survey gt Wireless Settings i2eye AP Connection OK Keys The Wireless Settings screen controls the following wireless connection and encryption settings on the DVC 1100
36. e wireless router or access point Auth Type Press the down arrow on the remote to select the authentication type Auth Type Select one of the authentication types by pressing Enter The authentication type must match the type used by the wireless network if encryption is enabled Open System Communicates the key across the network Shared Key Allows communication only with devices with identical encryption settings WEP Wired Equivalent Privacy is an industry standard encryption technology used by 802 11b wireless devices See WEP in the Glossary for more details 12 Using the Setup Wizard continued Wireless Settings Screen continued WEP Type Press the down arrow on the remote to select the WEP Type Select one of the WEP Types by pressing Enter The WEP Type must match the type used by the wireless network if encryption is enabled Disabled No WEP encryption Default 64 bit 128 bit 256 bit Key ID Press the down arrow on the remote to select the Key ID You can enter up to four encryption keys that is used to encrypt data passed wirelessly over the network Only one of the keys are used for encryption You can enter a key for use enter up to three other keys for later use and easily change from one key to another by changing the Key ID that controls which key is in use Keys Enter encryption keys in the four boxes by using the remote control number pad or the on screen keyboard To connect t
37. ed 5 Picking up the phone displays a window with speed dial list or brings up a message about no entries in the speed dial list VideoPhone is not registered with the Directory Service sometimes it takes the VideoPhone up to ten minutes to register Verify all network settings including DNS 6 Telephone doesn t ring with an incoming call VideoPhone is set for Auto Answer If the VideoPhone is set up for Auto Answer then the phone will not ring with an incoming call Fix by turning off Auto Answer via the Settings gt General menu Telephone is not properly plugged in Ensure that the phone is properly plugged into the VideoPhone If the telephone is not self powered ensure that it is properly plugged into a power supply Consult your telephone user manual for reference Telephone ringer is off Make sure the ringer on the phone is turned on Consult your telephone user manual for reference 7 VideoPhone freezes up while answering a call VideoPhone is not functioning properly behind a firewall See 9 in the next section No video in a call solution 8 Poor video in a call Camera out of focus The far site should focus their camera by twisting the knob on the VideoPhone until the image is in focus Incorrect Network Speeds See 23 ncorrect Network Speeds in this Troubleshooting Guide Excessive motion in the picture you are receiving A background with less motion provides a better smoother video picture 06
38. ed only the primary address is required The Domain Name System DNS translates Internet domain names for example www dlink com which is easy for people to use and remember to IP addresses which are what computers use to find each other on the Internet Using the Configuration Menu continued Main Screen gt Settings gt Network gt Public IP Address Ex Auto detect public IP address _ Use Private IP address 10 50 79 99 _ Specify public IP Public IP address This screen allows you to view or edit the VideoPhone s public IP address If you are sharing a broadband connection with another device such as a PC you typically will need a router to accomplish the sharing of the connection Your router will usually have a Network Address Translation NAT mode in stalled The NAT affects the IP address of the DVC 1100 and any other devices sharing your Internet Connection See the Glossary on page 69 for a description of a NAT Auto detect public This is the default and recommended setting If the IP address Use Private IP address Specify public IP Public IP address DVC 1100 is behind a NAT router and you leave this checkbox selected the VideoPhone will automatically use your public IP address for placing and receiving calls On the majority of Cable and DSL broadband systems leaving this checked will result in simplified installation and use Optional Select this checkbox if you want to use
39. eieqestesoaees 55 Frequently Asked QUESTIONS cccccceeccceceeeeceecaeeeeeeteeseceeseeeeeeeesueeeeessaaeeeees 64 Glossary of TOWNS ace ecceccictasnccicsperdeeans stunts courewentedenceae eee ene eadeeseaeemeens peecieneeeaes 67 Technical Specifications cccccceecccceeeeceececeeeeeceeeeceeeeeseueesseeessaeeesaneesseeeees 71 List Of COUNTS Cod S getrercescaee eee ce eve sew cncanceceencacpanncciacesumunucooveceedenetegeneeseneosedacees 73 Contacting Technical Support arctic ssecencsecetyetGeengedeoeteectreeseerieccuseteerssecectstenesss 75 WAAN eea E E E E EE E E E ee 76 PROCS AOU serere Ene eru Enine EAEE E EE ENEE ENER EE EREE ETENEE ENE EER sie 79 Introduction Imagine having high quality low cost videoconferencing from a standalone easy to use communication appliance that supports your existing wireless network The D Link iZeye DVC 1100 Wireless Broadband VideoPhone accomplishes this D Link i2eye introduces the world of videoconferencing over the Internet to bring you and your family friends and colleagues together in real time anytime The previously complicated process of conducting a video conference is simplified with the iZeye DVC 1100 Since the DVC 1100 is a standalone device you do not need a computer to video conference over the Internet The i2eye DVC 1100 is such a revolutionary leap in technology that D Link calls it a VideoPhone Connect a television for viewing an optional standard telephone for privacy
40. entifies a computer connected to the Internet Every computer that is connected to the Internet must have a unique IP Address An IP Address consists of four sections separated by periods Each section contains an 8 bit value represented as a number ranging from 0 to 255 Public IP Address An IP Address that is not behind a NAT router This IP Address is visible from the Internet Private IP Address An IP Address that is behind a NAT which is not visible to the Internet The preferred ranges for private IP Address are either 192 168 x x or 10 0 0 x Dynamic IP Address An IP Address for a particular network device PC VideoPhone router that is dynamically assigned by a router or ISP and will not remain the same from session to session See DHCP Static IP Address An IP Address for a particular network device PC VideoPhone router that doesn t change See DHCP ISP Internet Service Provider A commercial organization that provides subscribers with access to the Internet Keys Encryption Encryption keys allow you to easily change wireless encryption settings to maintain a secure network The encryption key can be of various lengths e g 64 128 or 256 bit LAN Local Area Network A network that is designed to span small distances These are most commonly used in small buildings businesses and homes with multiple PCs See WAN 68 Glossary of Terms continued MAC Media Access Control A unique identifier for the
41. eocall The DVC 1100 rings while you wait for your call to be answered by the party on the other end of the call When the other party answers the VideoPhone call is connected 21 Using the DVC 1100 continued Placing a Speed dial VideoPhone Call with the Telephone Handset To add a VideoPhone number or IP address as a Speed Dial entry please see page 30 Pick up the telephone handset The DVC 1100 VideoPhone senses the telephone is off the hook and a prompt appears on the screen asking you to either enter a phone number or press key to select the Speed Dial List The Speed Dial List appears displaying the speed dial name assigned to the party you want to call Press the speed dial number on the handset The DVC 1100 VideoPhone rings while you wait for your call to be answered by the party on the other end of the call 00O When the other party answers the VideoPhone call is connected If the other party has activated their video privacy you will not see them but you will be able to hear them If they have activated audio privacy you can see them but not hear them If you have activated your video privacy the other party will not see you and if you activated audio privacy the other party will not hear you Placing a Manually Dialed VideoPhone Call Using the Remote From the DVC 1100 VideoPhone Main Menu select DIAL The Manual Dial screen appears Navigate with the arrow keys on the remot
42. ephone handset In Speakerphone Mode the speaker on the television and either the built in microphone in the DVC 1100 or an external microphone are used When a call is answered using the remote control or a call is placed using the remote control the DVC 1100 VideoPhone is automatically in Soeakerphone Mode Switching From a Speakerphone Call to a Private Call lf you are sharing a VideoPhone call with a group using the Speakerphone Mode and wish to conduct a private conversation pick up the telephone handset and turn down the audio on the television The others in the group will not be able to hear the conversation lf Speakerphone Mode is not enabled by pressing the Speakerphone button on the remote control hanging up the handset will end the video call 23 Using the DVC 1100 continued Switching From a Private Call to a Speakerphone Call lf a VideoPhone call is in progress using a telephone handset Speakerphone Mode can be enabled Press the Speakerphone button on the DVC 1100 remote control 2 When the dialog appears on the video display telling you to hang up the phone go ahead and hang up the phone Speakerphone Mode is now active When in Speakerphone Mode with the built in microphone you should face the DVC 1100 VideoPhone unit when you speak so the microphone will pick up all your words Speak louder as you move further from the microphone The recommended distance from the microphone in Speakerph
43. er Version 1 0 300 100 et Defaults Return all settings to original State and remove all stored data lt GE The Update screen has several functions D Click the box to automatically check for updates of the DVC 1100 VideoPhone Itis recommended this checkbox is checked to allow updates to be found 2 Check for an update right now Displays the current version information Set Defaults will restore all settings to factory defaults This will also erase all speed dial entries that have been added If you select Check Now then the DVC 1100 will check for an update If an update is found the following message will appear Update available An update is available If you continue with the update the VideoPhone will restart The update process may take several minutes Do you wish to continue Clicking YES will begin an update of the firmware in the DVC 1100 Arestart of the DVC 1100 is required after the update is complete 45 Using the Configuration Menu continued Main Screen gt Settings gt Video Automatically adjust video contrast Saturation PPE Brightness PULaiiid Contrast EPRTEIEENE The DVC 1100 has the Automatically adjust video contrast checkbox enabled by default allowing automatic adjustment of the video contrast every 30 seconds To manually adjust the Video settings you must uncheck the Automatically adjust video contrast c
44. er the Country code Area code and Phone number of the other party Example The VideoPhone you are calling has a Country code of 886 an Area code of 2 and a phone number of 5555 1212 you would enter 886 into the Country code box 2 into the Area code box and then enter Phone number 55551212 From a telephone handset you dial 886255551212 to complete this call r Enter a country code 886 aren code 2 phone number 55551212 OR Enter an IP address 26 Using the DVC 1100 continued Entering IP Addresses Calling a VideoPhone or H 323 Device with an IP Address If you are unable to Dial another DVC 1100 by using its Phone number you can complete a call by entering the IP Address of the VideoPhone you want to call This will require obtaining the IP Address for the device you want to call To complete a call to another VideoPhone or any other compatible H 323 compliant videoconferencing device ignore the Country code Area code and Phone number boxes in the Manual Dial screen Use the remote control to move the cursor to the Enter an IP Address box Example The VideoPhone or other device you are calling has an IP Address of 205 104 32 20 you would use the remote control to enter 205 and then press the key to enter a period 104 and then press the key to enter a period 32 and then press the key to enter a period 20 Then select the Dial button to complete this call F Enter a country code aren code
45. ested Give the VideoPhone a couple of minutes to try to recover or disconnect the call and try again at a later time 5 Troubleshooting continued 11 No audio in call Audio cables are not plugged in correctly Ensure that your audio cables are correctly plugged into the TV Make sure that the TV is set for video input Check the volume level on the TV Consult your TV manual for reference Telephone is not setup properly Plug the telephone into the back of the VideoPhone If the telephone is powered cordless make sure that it is plugged into a power supply Consult your telephone user manual for reference Port forward the appropriate ports to the VideoPhone The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly See the section Using the DVC 1100 with Routers Gateways or Broadband Modems on page 50 or consult your router s documentation or your network administrator for help on doing this VideoPhone is not functioning properly behind NAT Go to the Settings gt Network gt Public IP screen Select Auto detect public IP Address If the VideoPhone is unable to detect the public IP Address it should be entered manually using Specify Public IP The public IP Address is given to you by either your ISP or your network administrator Incorrect network speeds See the 23 Incorrect Network Speeds section in this Troubleshooting Guide Volume is adjusted incorrectly You can
46. existing wireless network or to customize your wireless network WLAN Wireless Local Area Network A network without wires connecting users and devices over a small distance See WAN and LAN 70 Technical Specifications Internal Processor ARM 9 ASIC Communications Processor Standards Compliant ITU H 323 IP communications Video H 263 Audio G 711 G 723 Data Rates Frame Rates 96 Kobps 512 Kbps Up to 30fps Video Up to 30fps CIF 352 x 288 pixels QCIF 176 x 144 Picture In Picture PIP Automatic contrast control DVC 1100 Robust Video Audio Telephone interface Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC 1100 Robust Audio Half duplex soeakerphone Input Output Power Audio Out Video Out 10BaseT Ethernet RJ 45 SLIC for telephone External Microphone 802 11b antenna Camera Manual tilt Manual focus 71 Technical Specifications continued LED Indicators Power Status Video monitor WLAN activity Network link and transmit Dialing Capabilities Speed dial list allows up to 50 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update software update automatic or manual Network Standard IEEE 802 3 IP based network including Ethernet Cable DSL or T 1 DHCP compliant or fixed IP with subnet mask DNS and gateway Wireless Standard IEEE 802 11b Data rate 1 2 5 5
47. formation Name Country code Aren code Phone The Phone number you enter is one you create for family friends and others to call you over the Internet from another DVC 1100 VideoPhone You can use your regular phone number or make up a new one Only your name will be displayed at the other end of the video call Your phone number will not be visible to anyone else Using the Setup Wizard continued Wireless Site Survey Screen To use your DVC 1100 wirelessly it is necessary to find an available wireless network The Wireless Site Survey screen makes this simple Upon starting the DVC 1100 performed a site survey looking for wireless network devices the DVC 1100 can connect to These discovered wireless devices are displayed by their SSID name on the Wireless Site Survey screen On a home network you may have just one entry In a business there may be numerous wireless devices listed The Enable Wireless checkbox is checked by default This allows the DVC 1100 to be used wirelessly If an Ethernet network cable is used instead uncheck this checkbox and press Next to continue setup for a wired network as described on page 15 r To setup for wireless operation use the remote control _ 42 Router j 36 Default up down arrow button to select 36 Daisy95 the SSID of the device you will a a Aarts connect the DVC 1100 to Typi cally this will be a wireless router or access point Status Wireless Connect
48. hat you did not misdial the number Remember to dial a country code and area code for all calls when using a telephone handset to make video calls The VideoPhone is not connected to the Internet The VideoPhone is not registered with the Directory Service It may take the VideoPhone up to 10 minutes to register Verify all network settings including DNS Other party of the call is not registered with the Directory Service lf you are calling someone who has an videoconference endpoint besides a DVC 1100 VideoPhone you will have to make direct IP calls to them If the other party has a DVC 1100 VideoPhone and you cannot connect to them via the Directory Service they are probably not registered 2 Cannot make direct IP calls VideoPhone is not connected to the Internet See the Internet Connection section starting with 19 in this Troubleshooting Guide The person you are trying to call is unreachable Ensure the IP address of the person you are trying to call is correct 3 Telephone or television produces an off hook signal Telephone is off the hook Hang up the phone 4 Telephone or television produces a fast busy signal Person you are trying to call is not registered with the directory service Call the person using direct IP or wait until the person is registered with the directory service Person you are trying to call is in a call or has rejected your call Try your call at a later time 99 Troubleshooting continu
49. heckbox e Color Saturation e Image Brightness e Image Contrast e Video AGC Gain To adjust any of the four video controls 1 Use the up down remote control arrow keys to select which control needs adjustment 2 Press the right arrow to increase the setting and the left arrow to decrease the setting Note You are changing the Video Settings for the local Self view only You cannot change the settings of a remote VideoPhone you are on a call with Press OK to save changes and return to the Settings screen 46 Using the Configuration Menu continued Main Screen gt Settings gt Mic Vol Microphone Volume You can adjust the sensitivity of the built in microphone from the Volume Adjustment screen This adjustment will control how the party on the other end of the VideoPhone connection hears you To adjust the volume press the right arrow on the remote control to increase the setting and the left arrow to decrease the setting The slider bar will indicate the volume level Click the Apply button to save the change Press OK after you are done to return to the Settings screen Note A high microphone volume may cause audible feedback resulting in an echo that can affect how clearly the other party hears you 47 Using the Configuration Menu continued Main Screen gt Privacy F Audio Privacy Video Privacy Do Not Disturb Audio Privacy Video Privacy Do Not Disturb Can
50. horized D Link Service Office The replacement Hardware need not be new or have an identical make model or part D Link may in its sole discretion replace the defective Hardware or any part thereof with any reconditioned product that D Link reasonably determines is substantially equivalent Or Superior in all material respects to the defective Hardware Repaired or replacement Hardware will be warranted for the remainder of the original Warranty Period from the date of original retail purchase Ifa material defect is incapable of correction or if D Link determines in its sole discretion that it is not practical to repair or replace the defective Hardware the price paid by the original purchaser for the defective Hardware will be refunded by D Link upon return to D Link of the defective Hardware All Hardware or part thereof that is replaced by D Link or for which the purchase price is refunded shall become the property of D Link upon replacement or refund Limited Software Warranty D Link warrants that the software portion of the product Software will substantially conform to D Link s then current functional specifications for the Software as set forth in the applicable documentation from the date of original retail purchase of the Software for a period of ninety 90 days Warranty Period provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation D Link further warran
51. idators expressly disclaim their warranty obligation pertaining to the product and in that case the product is being sold As ls without any warranty whatsoever including without limitation the Limited Warranty as described herein notwithstanding anything stated herein to the contrary Submitting A Claim The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer shall submit a claim to D Link as outlined below The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D Link to confirm the same 76 The original product owner must obtain a Return Material Authorization RMA number from the Authorized D Link Service Office and if requested provide written proof of purchase of the product such as a copy of the dated purchase invoice for the product before the warranty service is provided After an RMA number is issued the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit and the RMA number must be prominently marked on the outside of the package Do not include any manuals or accessories in the shipping package D Link will only replace the defective portion of the Product and will not ship b
52. ideo and or audio mute Adjustable tilt and focus lens Up to 30 frames per second High quality 352 x 288 resolution Automatic detection of system upgrades 1 Year Warranty Connections _ Ethernet To Extermal aan Connection Microphone To Telephone e pa u W en ae Back of TV or VOR uzta The connection diagram above also appears underneath the DVC 1100 to assist you in setting up your VideoPhone LEDs LED stands for Light Emitting Diode The iZeye DVC 1100 has the following LEDs for monitoring its operation Call Monitor Status Power Front LED Location Power A green light indicates the DVC 1100 is ON This LED turns on briefly at power up It is then off during normal operation Steady red light indicates video is being sent and a call is in progress j BE Sz DA OFF SWITCH ETHERNET Ta I i m E O Activity Link Status WLAN Back LED Location and Activity Steady or blinking green light indicates the DVC 1100 is transmitting data Link Status WLAN Wireless LAN green light indicates activity on the wireless network Steady yellow light indicates the network connection is good Getting Started BEFORE YOU BEGIN Read the section on using the DVC 1100 with routers gateways or broadband modems starting on page 50 in this manual if you are using the DVC 1100 VideoPhone with a router gateway or broadband modem The DVC 1100 needs to be setup before use You can use the Quick I
53. ies To complete a call to another VideoPhone with the same Country and Area codes i e a local video call simply enter the Phone number of the party you are calling Example The VideoPhone you are calling has the local VideoPhone number of 555 1212 you would leave the default Country and Area code boxes and enter phone number 5551212 To make this call with a telephone handset you would dial 12125551212 Country code Area code phone number Enter a country code 1 aren code 212 OR Enter an IP address 25 Using the DVC 1100 continued Calling a VideoPhone with a Different Area Code To complete a call to another VideoPhone with the same Country code but a different Area code i e a long distance call enter the Area code and Phone number of the party you are calling Remember The DVC 1100 uses the Internet for completing calls and not long distance phone lines Example The VideoPhone you are calling has an Area code of 949 and a phone number of 555 1212 you would leave the default Country code box enter 949 into the Area code box and then enter Phone number 5551212 From a telephone handset you would dial 19495551212 to complete this call F Enter a country code nren code phone number Enter oan IP address Calling a VideoPhone with a Different Country Code To complete a call to another VideoPhone with a different Country code i e an international call you need to ent
54. in a home or home office that currently has one PC connected to its broadband modem Recommended Procedure Request from your ISP an additional public IP address With a second public IP address the VideoPhone will be visible to the outside world just as the existing PC The ISP can either assign a static IP address or allow you to dynamically request the IP address via DHCP Follow the instructions in Broadband Modem Only section below depending on what your ISP requires Because most broadband modems have only one Ethernet port it will be necessary to install a hub or switch between the modem and the rest of the network Using an Ethernet cable connect the modem s Ethernet port to the applicable uplink port on the hub Once that is done you can plug the PC and DVC 1100 VideoPhone into any other available port 03 Using the DVC 1100 with Routers Gate ways or Broadband Modems continued Broadband Modem Multiple PCs and a Hub Commonly found in small offices home offices or homes with more than one PC where multiple public IP addresses are available In order to install the DVC 1100 VideoPhone as another device behind a hub assign an available public IP address to the VideoPhone Refer to the Broadband Modem Only section below for detailed installation instructions Broadband Modem Multiple PCs and a Router Commonly found in small offices home offices or homes with more than one PC where only one public IP address I
55. ing a Telephone with the DVC 1100 Although optional it is recommended that you connect a standard telephone to the DVC 1100 VideoPhone The telephone that you use for the DVC 1100 VideoPhone will not be connected to your phone wall jack You will use the telephone as a means of conducting and receiving calls over the Internet only The telephone handset is used to place video calls over the Internet similar to how you would with a regular phone call You dial a VideoPhone number to reach a party on the other end of the VideoPhone call You can speak through the telephone listen to the other party in privacy and even switch to the Speakerphone Mode on the DVC 1100 to share the audio with others This can all be controlled by the remote control When the phone is picked up the built in and external microphones are muted When you receive a VideoPhone call the telephone rings You can use a cordless phone a telephone with a speakerphone to replace the built in microphone to share the call with others and even use a phone recorder to allow recording of an audio message when someone calls your VideoPhone and you are not available The DVC 1100 supports dialing methods throughout the world Please refer to page 25 for details on how to dial local video calls calls outside of your Area code and calls outside of your Country code 18 Using the DVC 1100 f Status D A nna LF Icons i Main L ie i _ 3 Mai Window M
56. ion OK Press ENTER on the remote to select this SSID and the Wireless Settings screen will appear described on the following page Note The number to the left of the SSID indicates the signal strength of the available access point on the wireless network lf necessary you can press the Scan button to perform an updated wireless site survey scan The DVC 1100 will update the SSID list To access the Wireless Settings screen without selecting a SSID press the Settings button Press the Next button to proceed to the Wireless Settings screen if you are using the DVC 1100 wirelessly or the Network Address screen if you are using an Ethernet cable 11 Using the Setup Wizard continued Wireless Settings Screen The Wireless Settings screen F shows the SSID of the selected 63 wireless device the DVC 1100 551D i2eye AP Connection OK will attach to and allows setting ci j the DVC 1100 for WEP y encryption The DVC 1100 has WEP encryption disabled by default N Encryption will make your wireless network more secure but may slow down the network due to the increased traffic caused by the encryption SSID The SSID name selected on the Wireless Site Survey screen appears here lt can be entered edited using the on screen keyboard This may be necessary if a SSID does not appear in the Wireless Site Survey screen because SSID broadcast feature is disabled on th
57. ite end of the row to speed up moving around the keyboard 9 Using the Setup Wizard The following descriptions of the Setup Wizard screens will help you understand the purpose and procedures for providing the required information Welcome Screen The first screen that displays on the initial startup is the Welcome Screen This screen explains what information is needed to complete the setup and also explains how to use the remote control to navigate through the Setup Wizard Press ENTER on the remote control to continue to the next screen Welcome to the i eyel TM VideoPhone Setup Wizard The Wizard will ask you some information about yourself and about your Internet connection This information tf required in order to use your i2zeye THI VideoPhone To navigate through the screens im this Wizard use the remote control arrow keys to move the yellow bex When the control you want is highlighted you are ready to enter datn For example the NEXT button is currently highlighted Pushing ENTER on your remote control wall mke you to the next screen Personal Information Screen Enter your Name Country code Area code and Phone number Note The Country code for the United States and Canada is 1 see the Appendix of the DVC 1100 manual for Country codes of other countries After the information is entered highlight the NEXT button and press ENTER on the remote control to continue Personal In
58. ly Cable and DSL modems receive at a higher speed and send at a lower speed Using the Configuration Menu continued Main Screen gt Settings gt Network gt PING r Input Host Address PING is a network or Internet utility used to test a network or Internet connection If you are having problems establishing a connection to another VideoPhone after the setup of the DVC 1100 you can use the PING function to test if your Internet connection is working correctly To use the PING function from the remote control enter a known IP Address on your network or on the Internet into the Input Host Address box Press the PING button If the IP address is valid and the connection is made successfully a Pass Host Reachable message is received If you enter a valid IP Address and the PING utility fails to reach the host you will receive a Failed Host Unreachable message This indicates that a possible problem with your Internet connection exists Press OK after you are done to return to the Network Settings screen 41 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Wireless Site Survey Ea Enable Wireless 47 i2eye AP 42 Router Sam s AP Status Wireless Connection OK Upon startup the DVC 1100 performs a site survey looking for available wire less networks Any discovered wireless devices are displayed by their SSID name On a home network you may have just on
59. munication However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio T V technician for help For detailed warranty outside the United States please contact corresponding local D Link office 78 Registration Register your product online at http support dlink com register Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights 03 30 05 79
60. nstallation Guide included with the DVC 1100 to perform the hardware installation Each cable video audio Ethernet and AC power supplied for the DVC 1100 has a different color on the end that connects to the DVC 1100 Plug the cables into the matching color coded connector on the back of DVC 1100 You can also plug an optional telephone and or external microphone into the DVC 1100 If you are using the DVC 1100 wirelessly screw the included antenna into the antenna connector on the back of the DVC 1100 To help you with these connections there is an illustration underneath the unit There is an easy to use Setup Wizard built in to the DVC 1100 to accomplish the setup You will need to enter your name a videophone number wireless network settings and your Internet connection information in order to use your VideoPhone Using the Remote Control By using the remote control included with the DVC 1100 you can answer an incoming call start a call by dialing the other videophone s number or select a number to call from the Speed Dial list Information for the Setup Wizard is entered by using the remote control The remote is used to enter numbers letters special characters and to make selections from an on screen keyboard The on screen keyboard is activated by pressing ENTER on the remote control whenever the on screen cursor is located in a field where text is required You will use the arrow keys on the remote control along with the
61. o an encrypted wireless device the key you enter in the DVC 1100 must match the key of the wireless device These keys are entered in hexadecimal format meaning you can use the numbers 0 through 9 and the letters A through F The key must be entered as a specific number of characters to be accepted as detailed below A 64 bit encryption key must be exactly 10 characters in length Example 12345678FA is a valid string of 10 characters for 64 bit encryption A 128 bit encryption key must be exactly 16 characters in length Example 456FBCDF12340012 is a valid string of 16 characters for 128 bit encryption 13 Using the Setup Wizard continued Wireless Settings Screen continued A 256 bit encryption key must be exactly 58 characters in length The box for entering a key will scroll to allow entering numbers that do not fit in the box Example 123456 7890123456 7890123456 7890123456 7890123456 7890F FAAABBE is a valid string of 58 characters for 256 bit encryption Only one key needs to be entered Press the down arrow after entering the first key to enter a second key Enter another key or press the down arrow to navigate down the screen Continue for all four Key boxes When you have entered all the keys needed press the down arrow and press the Apply button The DVC 1100 will attempt to connect to the selected SSID using the settings on the Wireless Settings screen If the connection fails probably due to a wireless network
62. o the foregoing limitations and exclusions may not apply This limited warranty provides specific legal rights and the product owner may also have other rights which vary from state to state Trademarks D Link is a registered trademark of D Link Systems Inc Other trademarks or registered trademarks are the property of their respective manufacturers or owners 77 Copyright Statement No part of this publication or documentation accompanying this Product may be reproduced in any form or by any means or used to make any derivative such as translation transformation or adaptation without permission from D Link Corporation D Link Systems Inc as stipulated by the United States Copyright Act of 1976 Contents are subject to change without prior notice Copyright 2002 by D Link Corporation D Link Systems Inc All rights reserved CE Mark Warning This is a Class B product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio com
63. on disappears If the DVC 1100 cannot connect to the update server the operation was unsuccessful and the icon will show as ypically this means the DVC 1100 is not connected to the Internet The Public IP Status Icon P appears at startup when the DVC 1100 attempts to connect to the Internet and determine the Public IP address of your Internet connection If this operation is unsuccessful and the icon shows as the DVC 1100 cannot be used over the Internet It may still be used on an internal network as an internal videoconferencing system The Directory Service Status Icon Dg is displayed at startup showing the DVC 1100 is registering with the i2eye Directory Service to allow phone number dialing If the Directory Service cannot be reached the icon appears This means you cannot use telephone numbers call other VideoPhones but you can still make VideoPhone calls by inputting the IP address of the phone that you are calling See Entering IP Addresses on page 27 The Wireless Status Icon w appears at startup while the i2eye attempts to connect to the selected wireless network If the DVC 1100 cannot connect to the selected wireless network the 4 icon appears indicating a wireless configuration problem exists For help see the Troubleshooting section starting on page 55 if any of the Status Icons show an unsuccessful operation has occurred 20 Using the DVC 1100 continued Privacy Status Icons Privacy Status Icons
64. one Mode is 6 to 8 feet The sensitivity of the built in microphone can be adjusted from the settings gt Mic Vol Screen see page 47 Using an External Microphone for Speakerphone Calls To enhance the audio in a group videoconference an external microphone can be plugged into the external microphone connector on the back of the DVC 1100 When an external microphone is used the built in microphone on the front of the DVC 1100 is disabled External Microphone Connector 24 Using the DVC 1100 continued Entering Phone Numbers The DVC 1100 can connect with other DVC 1100 VideoPhones throughout the world During the setup of the DVC 1100 you entered a Country code into the Personal Information screen along with an Area code and a Phone number To make calling a VideoPhone similar to using a regular telephone you enter VideoPhone numbers in a format similar to your local telephone system Videocalls can be made using the remote control from the Manual Dial screen or from an attached telephone When using a telephone the Country code and Area code must be dialed along with the Phone number on all calls After entering the number into the Phone number box when using the remote control to make a call click on the Dial button to begin the VideoPhone call Calling a VideoPhone with the Same Country amp Area Codes In the Manual Dial screen the Country code and Area code you entered for your VideoPhone are set as the default entr
65. one included with the DVC 1100 will cause damage and void the warranty for this product sine Requirements Connection to broadband Internet Cable modem DSL modem wireless network or Ethernet network m Television with standard composite audio and video inputs white and yellow RCA jacks or with a RF modulator to enable a TV without AV jacks to be connected using the antenna terminal E Optional but recommended Standard telephone attached directly to the DVC 1100 E Optional An external microphone can be connected to the pink Mic port on the rear of the device for improved audio quality when a group of people are involved in the DVC 1100 call m Optional You can connect the DVC 1100 to a PC equipped with a videocapture device that allows input of standard composite video using RCA Jacks Features amp Benefits Standalone operation No computer needed Supports enhanced 802 11b wireless networks up to 22 Mbps Uses broadband cable DSL or network connections for high quality video H 323 Internet videoconferencing standard compliant Uses the D Link Directory Service for ease of use dialing Easy to use Easy Setup Wizard Picture in Picture view or full screen view Remote control included Flexible calling formats for worldwide use Easily redial recently made calls Speed Dialing Built in Caller ID Answer incoming calls using telephone or remote control Auto mapping of IP Address Advanced video and audio privacy protection V
66. r ISP or network administrator for the DNS IP Addresses Invalid IP subnet mask and or gateway All three of these values have to be correct for the VideoPhone to function properly Recheck all of these values Consult your ISP or network administrator for these values 23 Incorrect network speeds Incorrect entries for network speed Consult your ISP or network administrator to verify the correct send and receive speeds for your VideoPhone Incorrect entries for network speed While in a call turn on Connection Status from the View menu Ifthe VideoPhone is reporting packet loss decrease your receive speed until the VideoPhone reports zero percent packet loss If you are not reading any packet loss increase your download speed to the point where you do not report packet loss The other party might need to increase their upload speed to be greater than or equal to your download speed 61 Troubleshooting continued 24 VideoPhone does not boot up Video is not being displayed on television Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television The television should be set for video input Consult your television user manual for Support The VideoPhone doesn t have power or is not turned on Ensure that the AC adapter is plugged into an outlet and the other end is plugged into the VideoPhone The switch on the back of the VideoPhone must be set to the on position Not enough
67. r router or gateway Important Not all routers and gateways are the same please refer to your router or gateway user manual for specific instructions on opening ports 52 Using the DVC 1100 with Routers Gate ways or Broadband Modems continued From the following sections choose the heading that best applies to your equipment or networking configuration Network With Multiple Public IP Addresses A Public IP Address Is visible on the Internet Most commonly found in business environments Recommended Procedure If there is an available public IP address simply enter the IP address subnet mask and gateway into the applicable fields in the Network Settings screen If the network has a DHCP server select the checkbox under the Network Settings that says DHCP Your network administrator will be able to tell you whether or not the network has a DHCP server Potential Issues Some firewalls are configured in a way that could potentially restrict H 323 data flow Most current corporate firewalls are H 323 compliant lf this is the case configuring the firewall is accomplished by simply opening the necessary H 323 ports into the network Port 1720 TCP Ports 15328 15333 UDP amp TCP lf your particular firewall does not have this option consult the firewall s documentation on how to open specific ports needed for H 3823 communications Broadband Modem and One PC This is the most common scenario found
68. ration Menu continued Main Screen gt Settings gt General Always answer incoming calls Turn on video privacy when answering calls Play sound with user input K Always answer incoming calls Turn on video privacy when answering calls Play sound with user input Selecting this checkbox allows the DVC 1100 to automatically accept any incoming call You will hear two short beeps if a call is received with auto answer enabled If this checkbox is not selected and a call is received a dialog box appears asking if you want to accept the incoming call When this checkbox is selected Video Privacy will be turned on whenever a call is received Until you turn off video privacy this will block a caller from seeing you Select this checkbox to hear a beep with each function pressed on the remote control You will hear no sound when using the remote control if this is not selected 33 Using the Configuration Menu continued Main Screen gt Settings gt Personal Information F Name Country Code Area Code amp Phone Name John Smith Country code 1 Area code 949 Phone 555 1212 Enter your name here When a call is placed from your VideoPhone the name you enter will be displayed as a Caller ID on the remote end of the call Unless the VideoPhone you call has auto answer turned on the party you wish to call will decide whether or not to accept your call based on this
69. ration settings ISP or your network administrator Only the primary DNS server address is required though it is recommended to enter both the primary and secondary addresses Press Next to continue The Domain Name System DNS translates Internet domain names for example www dlink com which is easy for people to use and remember to IP Addresses which are what computers use to find each other on the Internet Network Speed Screen The Network Speed screen asks you to select the type of broadband Internet connection Select your connection type from the following list you use Each choice has Cable Modem Send 172000 default send and receive set ph Eats speeds defined for you If you i Once you have completed this Setup Wizard you need to change these settings may manually customize the send amd receive data after completing the Setup rates in the Settings Network Speed screen Wizard this can be done by selecting the Settings gt Previous Network gt Speed screen Press Next to continue 17 Using the Setup Wizard continued System Restart A message appears asking Paua to restart the DVC 1100 to To cam plete the Setup Wizard your VideoPhone must be complete the setup Press RR ss sue mzrsg Mesa ieents Mea Sistas suns the Yes button to perform a restart and complete the Setup Wizard Cvs Warning Congratulations You are now ready to make and receive i2eye VideoPhone calls Us
70. rvey A function that looks for available wireless networks SQCIF Subquarter Common Intermediate Format An intermediate video format SQCIF resolution is 128x96 The DVC 1100 VideoPhone will send SQCIF sized video only if the remote endpoint cannot decode CIF or QCIF 69 Glossary of Terms continued SLIC Subscriber Line Interface Circuit Provides a phone s analog dial SSID tone busy tone dual tone multiple frequency DTMF generation and decoding caller ID and ring signaling functions The SLIC allows the DVC 1100 to work with a standard telephone without connecting to the phone system Service Set Identifier SSID is the name designated for a specific wireless local area network WLAN The SSID can be easily changed to connect to an existing wireless network TCP Transmission Control Protocol An Internet protocol used by the DVC 1100 VideoPhone in addition to UDP UDP User Datagram Protocol The Internet protocol most commonly used by the DVC 1100 VideoPhone to send and receive audio and video data WAN Wide Area Network A network that is designed to span large distances See LAN WEP Wired Equivalent Protocol A wireless security protocol for Wireless Local Area Networks WLAN WEP provides security by encrypting the data that is sent over the WLAN The DVC 1100 supports 3 levels of encryption 64 128 and 256 Bit encryption WEP is disabled by default The WEP setting can be changed to fit an
71. s available Refer to the Using the DVC 1100 with Routers Gateways or Broadband Modems section starting on page 50 for detailed installation instructions Broadband Modem Only This section applies only in the instance that the broadband connection is used exclusively with the DVC 1100 VideoPhone and there are no PCs or other devices connected to the broadband modem Broadband cable modems allow this type of installation Recommended Procedure Many ISPs act as DHCP servers and dynamically assign a public IP address whenever the modem requests one If your ISP has a DHCP server select the checkbox under the network settings that says Automatically obtain IP address By choosing this option you are not required to know the IP address gateway subnet mask or DNS numbers They will all be filled in automatically lf DHCP is not an option all of the networking values will have to be manually entered Simply enter the public IP address subnet Mask gateway and DNS numbers given to you by the ISP into the appropriate network settings fields Potential Issues In order for the DVC 1100 VideoPhone to function properly over the Internet there must exist a public IP address for the world to see If your ISP is acting as a NAT and assigning private IP addresses you will have to request a public IP address in order for your VideoPhone to be able to receive Calls 54 Troubleshooting 1 Cannot make a call using a phone number Check t
72. settings incompatibility the message Connection Failed appears You will need to determine what wireless network settings are causing the failed wireless connection See the Troubleshooting section on page 62 for help lf the Connection OK message appears the DVC 1100 has successfully connected to the selected SSID Press the OK button to save any changes and return to the Wireless Site Survey screen Press Next on the Wireless Site Survey screen to continue 14 Using the Setup Wizard continued Network Address Screen The Network Address screen asks for information that is needed to connect a DVC 1100 call over the Internet There are three types of network connections to choose from DHCP Fixed IP and PPPoE If you do not know which to choose or you do not have enough information to complete this section please contact your ISP or Network Administrator for assistance Hetwork Address DHCP is used when connecting directly to a broadband modem that offers dynamic IP addressing IP mek or when behind a router DHCP METE server that offers static DHCP ite f Network Sddress Fixed IP is used when connecting to a broadband connection that fw offers static IP addressing or when behind a router that is not configured for static DHCP This choice requires the input of specific IP address information 192 168 0 1 15 Using the Setup Wizard continued Network Sddress PPPoE Is used when conne
73. ss Please see 19 in the Troubleshooting Section in this manual for more information Page 60 See fhe eye VideoPhone user manual for delats 28 Using the Configuration Menu continued Main Screen gt Dial The Dial screen contains the Speed Dial List as well as buttons to manage i the Speed Dial List and make manual VideoPhone calls Speed Dial List Manual Dial Recent Calls This list allows up to 50 Speed Dial entries Click the Add bution to add to this list Aname is dialed by highlighting the item and pressing the ENTER button on the remote After 10 entries are created the Speed Dial List will scroll to display entries 11 through 50 Allows the manual dialing of another party by telephone number or IP Address When you click Manual Dial in the screen above the window below will appear To enter the phone number or IP Address use the remote s number y pad or the on screen keyboard Note Click Dial to start the VideoPhone call The Recent Calls feature displays a list of recently dialed calls To access this feature select Recent Calls on the Dial screen The window below will appear Navigate to the desired phone number using the up and down buttons on the DVC 1100 and press the ENTER button to dial the number 29 Using the Configuration Menu continued Main Screen gt Dial continued Add Remove Edit Close If this Warning s
74. the on screen keyboard The keyboard will only appear if the cursor is located in an area of the screen that allows text or numbers to be entered To enter text use the arrow keys on the remote control to move the cursor to the required character Press the ENTER key on the remote control to put the character on the screen Continue entering characters until you have typed the characters that are needed a 5 ABCDE KLMNO UVWXYZ J SPACE amp CLR OK When you are finished entering text and numbers move the cursor to highlight OK on the keyboard and press ENTER or alternatively you can press the CANCEL key on the remote to remove the keyboard from the screen leaving what you typed on the screen The keyboard allows entering any of the following e Numbers 0 through 9 e Upper case Letters A through Z and lower case letters a through z e Special characters period hyphen colon at sign Space backspace to delete a character to the left Clear CLR to clear the entered text comma anda slash When you are entering letters the first letter entered is automatically entered as UPPER case The bottom left arrow on the screen is a Shift key This allows you to change from UPPER to lower case and UPPER case shift lock The keyboard features wrap around capability If you press repeatedly on the left or right arrow keys the cursor will wrap around to the letter on the oppos
75. the case you need to open the ports on your router to the Internet to allow access to the DVC 1100 The port numbers used by the DVC 1100 are 1720 15328 15329 15330 15331 15332 15333 The router or gateway that you are using may be different from the D Link DI 614 wireless router example shown on the following pages However the general procedure for opening ports will be similar If you do not have a D Link router look for Virtual Server Firewall Rules Port Forwarding Advanced or Firewall in your router s configuration utility In the example that follows we begin by opening the DI 614 Web configuration utility and going to Advanced gt Virtual Server Follow the steps on the next 2 pages to open the ports on your router for successful operation of the DVC 1100 90 Using the DVC 1100 with Routers Gate ways or Broadband Modems continued Opening Ports on Your Routers and Gateways continued How to open ports on a router Applications Virtual Serveris used to allow Internet users access to LAN semices A Enabled Disabled Fi Mame B i2eye O Private lP 192 168 0 101 Protocol Typd Both Private Port E 15328 Public Port 15328 Schedule F Always O From time 00 00 m AM to 00 00 MAM day Sun Wto Sun v c O OO Jitual Servers List Apply Cancel Help Name Private IP Protocol Schedule i2eye 192 168 0101 TCP 1720 1720 always
76. the signal passes through drywall or open doorways and not other materials 62 Troubleshooting continued 4 Make sure that the antenna is positioned for best reception by using the software signal strength tools included with your product 5 Keep your product away at least 3 6 feet from electrical devices that generate RF noise like microwaves Monitors electric motors etc 6 If you are using 2 4GHz cordless phones or X 10 wireless products such as ceiling fans lights and home security systems your wireless connection will degrade dramatically or drop completely 7 For the average home range should not be a problem If you experience low or no signal strength in areas of your home that you wish to access consider positioning the Access Point in a location directly between the Residential Gateways 8 If you would like to extend your wireless range you may purchase a DWL 800AP DWL 900AP or DWL 1000AP to extend the wireless network For questions on wireless repeaters please contact sales at 1800 326 1688 There are wireless booster antennas available online unfortunately D Link is unable to support warranty that For more troubleshooting information on D Link wireless devices please visit http support dlink com and search the FAQ section 63 Frequently Asked Questions 1 What is D Link s i2eye i2eye TM is a breakthrough communications video appliance that provides IP videoconferencing and connects
77. to any standard television Simple to install and use the small unit sits on top of the television and contains a video camera that can stream up to 30 frames per second over the Internet to friends family and business associates When connecting my DVC 1100 behind a router or firewall what ports do I need to open The VideoPhone needs ports 1720 TCP and ports 15328 15333 TCP and UDP open to function properly See the section Using the DVC 1100 with Routers Gateways or Broadband Modems on page 50 or consult your router s documentation or your network administrator for help on doing this See page 49 when connecting to a D Link router I ve seen videophones that connect using the phone line and the picture is always small and choppy How is i2eye different i2eye connects over high speed broadband and it delivers up to 30 frames per second Videophones using a slow analog plain old telephone line can t deliver smooth video pictures over their small LCD display They show what appears to be a Series of still pictures rather than full motion video What is the D Link Directory Service The D Link Directory Service is a D Link hosted server which allows you to register a phone number with your DVC 1100 VideoPhone When someone with a DVC 1100 dials this ohone number your DVC 1100 will ring and you will be able to accept a call In the same manner you can call others by dialing their ohone number This allows you to
78. ts that during the Warranty Period the magnetic media on which D Link delivers the Software will be free of physical defects D Link s sole obligation shall be to replace the non conforming Software or defective media with software that substantially conforms to D Link s functional specifications for the Software or to refund at D Link s sole discretion Except as otherwise agreed by D Link in writing the replacement Software is provided only to the original licensee and is subject to the terms and conditions of the license granted by D Link for the Software Software will be warranted for the remainder of the original Warranty Period from the date or original retail purchase If a material non conformance is incapable of correction or if D Link determines in its sole discretion that it is not practical to replace the non conforming Software the price paid by the original licensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for hardware and software of D Link s products will not be applied to and does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D Link the sellers or the liqu
79. tual Sarwar HTTP 00 0 0 TCP Sa abvews Gf FE Virtual Sarvar HTTPS 0 0 00 TEP HaHa akey E VirualSernarOns 000 0 LOF saris akweyvs Hf Virtual Sarwar SATF 0 0 0 0 TOP DE abyews a E Virtual Sarwar POPS 0 0 0 0 TOP 110110 aes GHA E Virtual Sarwar Ternat 00 00 TP 2423 akweyvs j m IPSec 0 0 0 0 LOP SMSO oaks m PFTF 0 0 0 0 TOP W229 25 akes apa m Netdesting 0 0 0 0 TOP W201 akeas GHA eye 0 0 0 0 TEF Sie akweys fj E Zee 1921030100 TOF S030 akvewe To complete the configuration that allows the DVC 1100 to work with your D Link router the D Link DI 614 router is shown above In the DI 614 configuration utility go to the Advanced gt Virtual Server screen and check the DVC 1100 box from the list on the page No other configuration is needed with supported D Link routers to use the DVC 1100 49 Using the DVC 1100 with Routers Gateways or Broadband Modems Opening Ports on Your Routers and Gateways The firewall security features built into most routers and gateways may prevent users from accessing the video and audio of their DVC 1100 A router connects to the Internet through a series of numbered ports The ports used by the DVC 1100 are often blocked from access over the Internet by the firewall features of the router You may be able to connect to another VideoPhone but not receive any video or audio This is a typical scenario of a firewall blocking the ports needed by the DVC 1100 to send audio and video lf this is
80. your VideoPhone ONLY within a private network LAN If you select Use Private IP address the VideoPhone will not be able to place or receive calls outside the private network and the Status Icons on the Main Screen will appear with an X to indicate the DVC 1100 is not connected to the public Internet Optional Select this checkbox if you want to manually change the DVC 1100 VideoPhone s public IP address Using the number pad on the remote or the on screen keyboard enter the public IP address Only available for editing when Specify public IP is selected 36 Using the Configuration Menu continued Main Screen gt Settings gt Network gt Network Speed ges 512000 Maximum send speed DEL y 512000 Maximum receive speed Because these settings affect call quality you pronl not overestimate them See the Getting Starte section of the izeye TM VideoPhone Manual for details The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection Maximum receive speed Change the settings by selecting the send or receive Change button and select the value desired by moving the selection up or down in the list box Overestimating these settings may affect the call quality and is not recommended Contact your ISP network administrator or look in your modem manual for correct values The send and receive settings can be different speeds Typical

D-Link (DVC-1100) Wireless Video Conference

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