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Nortel I2002 IP Phone w/Text Keycaps, No P/S

1. Eptaringan edd eS ooebresserpkibRReX brRR an C X Re YER 42 Searching Tor addresses ook Se que Seeks Ba Medea uox RR bee x els 43 Global search sus a le QE RS 43 Adding subjects ta Call ass de ee ees 44 Aneweing an incoming call Zusage dd a ad aaa ON RR 45 Aclivo CAACUONG caccceacicdeniade Ie ue e RR tener bar er o RR aedes 46 Hocelviig a second call ua c cara aise unt ale dre SU a Bib weed ducc d uc prb p a aod 46 Switching between active calls on the same line 00 0c cece ee 47 EDD GaN ssc aces rn Saco Pes EERE ew ERR 48 Placing comerence EN MET 49 Placing a call ori hold 2e eua sm remm Re kn eee em Rb RE RES 50 uccisi hr re un Lem T LT 50 BI ade Bee PETITES 51 earning Gall OPONE EP er OOS oa PEE IESE ROSE HOGER SER 53 Podrem ABA Ms MC 53 Declining a call cccccicnedcdee ne 54 dong d ell i cse Peer deg setae RTE eed eee ERs SESS er C RE FA REX 54 Sending and receiving instant messages 0 0 eee 55 Chapter 5 Managing Your Calls 240 a a een 57 Accessing the list of friends is Video du ES doe DR GUB xc Rc dO es bam in 58 Changing your presence Stals sseccwskemk erg Ei R RUE 59 Customizing presence options 22 iasevasevdae HR A anne an aa 59 Addmg cal GDDIOBIS pit Saas eat adem eee A we en eu 61 Adding reject reason 2 42 24550 ceed eben d reve ienirtu aaa 61 Viewing lins Nman rm 62 LEINE the Meek ODD orrira vere RR DRM REIR PENDET a Pee P RO 62 To call an inbox Giry bc 2 4 arose RR R
2. i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 60 Chapter 5 Managing your calls 1 2 Press the View softkey Choose the Presence option and press the Select softkey Your current presence status appears on the display Press the Change softkey Use the up and down navigation buttons to choose either the Connected or Unavailable option lists Press the Select softkey Use the up and down navigation buttons to scroll through the current list FER dh 1 none v Select Add Cancel Press the Add softkey gt ina conference Ok NoAlph Cancel Enter a text label for your presence option using the dialpad for example in a conference Press the Ok softkey The display prompts you select this new presence option as the current default i e Karen ud Change to Connected in a conference Ok Cancel Press the Ok softkey to confirm or press Cancel to return to the View menu If you press Cancel the new menu option still appears in the list although you did not choose it as your current default Tip To automatically change your presence status with the press of a key refer to Program Key on page 77 for more information NN10319 111 Standard Nortel Networks Confidential Chapter 5 Managing your calls 61 Adding call subjects You can create a handy list of call subjects to let the person you are calling know the nature of your call The su
3. Call forward You can forward your calls to other locations with your i2002 Internet Telephone Call forward feature This feature may override routing rules you have set up through the Personal Agent Tip If you are logged into multiple Internet Telephones every line associated with you will have call forwarding enabled NN10319 111 Standard Nortel Networks Confidential Chapter 6 Advanced features and services 73 Forwarding a call To forward your calls to another location 1 2 Press the Serves softkey Press the down navigation button to choose the Call Forward option and press the Select softkey See Note below if there is more than one user logged in Enter the destination address or press an inbox outbox or address book quick button and select an entry from the list Press the Frwrd softkey The display beside the line button periodically changes to indicate that calls are now forwarded and the telephone icon appears hollow E Note If there is more than one user logged into the 12002 Internet gt Telephone then you must press the line button next to the line you want to forward Or press the Ok softkey to forward the primary line Tip You can still place outgoing calls even though your line is p forwarded to another location Canceling a forwarded call To cancel call forwarding on your line Tip If you are logged into multiple Internet Telephones every li
4. If you have a job function that requires you to move around to different locations then you can always be sure that your calls will reach you Some menu options allow you to configure or view parameters that are specific to a line If there are multiple users logged in to the telephone then you will be prompted to select your line button If there are multiple users logged in their individual line icon will blink to indicate when there is a voice mail or a feature is activated Address When you enter an address to call someone that can mean entering a telephone number or a SIP address A SIP address is a unique identifier of users on the IP network It has the same format as an email address for example jdoe labl org but it is not an email address The characters before the sign represent the username in our example jdoe The characters after the sign represent the domain name of the server in our example labl org If you are located in the same domain as the user you are calling then you do not need to enter the domain name part of their SIP address for example lab1 org The network can track where you are and route your calls when you log into any 12002 Internet Telephone with your SIP address Using SIP addresses allows you to take advantage of other powerful features such as presence In order to make it easier to place calls you can store addresses SIP addresses or telephone numbers in a personal address book NN
5. Select Dial the inbox entry Cancel Return to the active call display Tip Use the right navigation button to access the details information to the right of the screen Use the left navigation button to scroll back to the previous screen To call an inbox entry From an idle display 1 Press t Use the navigation buttons to choose a particular user if more than one user is logged in and press the Select softkey to access that inbox Choose an entry or enter the number associated with the entry Press the Call softkey to dial the entry and return the call To call an inbox entry while on an active call 1 Press LS i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 64 Chapter 5 Managing your calls 2 Choose an entry or enter the number associated with the entry 3 Press Select The active call is automatically put on hold and the new call rings Saving an inbox entry to the address book If you enter a nickname for an entry that you save in your address book then that name appears on your display when the person calls you To save an entry in your inbox to your address book 1 Choose the entry and press the right navigation button to access entry details 2 Press the Save softkey The display prompts Save as gt You can change the entry text Use the left navigation button to erase the existing text if you need to add new text Press the Save softkey agai
6. Use the right navigation button to access the information to the right of the screen Use the left navigation button to scroll back to the previous screen Deleting an outbox entry To remove an entry from your outbox 1 2 Press Ka Use the navigation buttons to choose an entry or enter the number associated with the entry Press the Del softkey To delete the single entry press Ok To delete all the entries from a particular caller press the AllUsr softkey To delete all of the outbox entries press the All softkey Saving an outbox entry to the address book To save an entry in your outbox to your address book 1 2 Choose the entry and press the right navigation button to access entry details Press the Save softkey The display prompts Save as gt You can change the entry text Press the Save softkey again The display prompts Add to Friends Press the Yes or No softkey i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 68 Chapter 5 Managing your calls NN10319 111 Standard Nortel Networks Confidential 69 Chapter 6 Advanced features and services The Services menu gives you access to many advanced i2002 Internet Telephone features oO o Do 2 Q I Services menu option Stock Query Send IM Call Forward Do Not Disturb User Login User Logout Retrieve Parked Call Global Search Program key Tip For quick selec
7. you only need to type in the user portion of the name not the domain portion NN10319 111 Standard Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone 7 The next figure shows user tom entering his password of guest As each character is entered the previous character is hidden with an asterisk Non alphanumeric digits are entered by first pressing the NoAlpha softkey Password gt t Login NoAlph Tip To change your password refer to the Personal Agent User Guide After entering your password the Location prompt displays Step 3 Choosing your location If the i2002 Internet Telephone has been provisioned into the database and a user has been assigned then the location screen displays Vh Karen ui 1 Other 06 06 9 31 am Select Your system may serve different locations For your own safety you must specify your location in order that emergency services can be routed to you if needed 1 Use the up and down navigation buttons to scroll through the list of locations 2 Highlight your location choice and press Select i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 8 Chapter 1 Setting up and initializing your i2002 Internet Telephone If you select Other a warning message appears Warning A location was selected that may affect your emergency services Display this warning in the future Se
8. 4 02502 2eia0 de ek ose nn ng 28 Adjus ng hasst WR 4 ou ius ne Ed un 29 Adjusting headset volume iii lussss Rx RR RR RRRRXR Rx EE as 29 Adjusting handsfree volume 02200 Henn een ees 30 Adjusting alerting valimill sac sca dda ew SREY HORE ah a 30 Adjusting contrast selling 2 4 esr Garo sad beder Peres dann esa pes 31 Sefting BISTSIEHEEE una ee re tg 31 Setting alpha numeric dialing 00 cece eee 31 Selling IN ASHE ene caer nz APSE GSES Ce 32 Setting search MNO 4 ssec cen Meese RRS DARED rn 32 betting ignore AGON cisccccorei gees ra teen ech 33 Pee INORG a deed an Sacks ca eke AC abd b ue Meal 33 DREI CMI m enous eho ease he eee ee ehe hue eer an eee es 34 Setting language preferences 0 00 c taara eee teens 34 Setting time preferences 0 00 e teens 35 Changing dale IMAL 2 cccc cect ose ze a Pek X RR EERE s 35 Ghsngibg WME ZODB iecussecqcpRe ERE RE RR REDERERVRRPRAS FORDER ERAS ES 35 Chis UNF TOLL soap ERR rer 36 Displaying i2002 Internet Telephone information llle 36 Resetting your i2002 Internet Telephone 2 00 e eee eee ees 37 Switching saivet Conto rare EN dee an REED RU AUR a 37 Chapter 4 i p eR D OTT 39 Getting started with your i2002 Internet Telephone 0 0000 eee nee 40 Placigacall icunsoenekkeRe eR RR tee hare eb tibki spo e RR Ue Polk Opa rds 41 NN10319 111 Standard Nortel Networks Confidential Contents iii
9. Configuring the i2002 Internet Telephone 33 Setting ignore action You can set the actions of the Ignore softkey The Local setting stops an incoming call from ringing on your i2002 Internet Telephone any other devices defined in your ring list continue to ring for the duration of the ring list before advancing to the next ring list The Network setting stops the incoming call from ringing on all devices defined in your ring list and forwards the call to the next ring list if defined For example you may set up your ring list sequence to go to your voice mail account Tip For more information about creating a ring list refer to the Personal Agent User Guide Press the Config softkey Choose the Preferences option and press the Select softkey Choose the Ignore Action option and press the Change softkey A OO N a Press the Ok softkey to change the Ignore Action option or press the Cancel softkey to exit Setting dialpad You can change the dialpad character setting reflect the alphanumeric character set of your language To change the dialpad character set Press the Config softkey Choose the Preferences option and press the Select softkey Choose the Dialpad option and press the Change softkey Use the up and down navigation buttons to scroll through the options a A WN Choose your dialpad character set and press the Ok softkey or press the Cancel softkey to exit i2002 Internet Telephone User G
10. The display prompts you to choose the method of search Options include User Name Name Last Name First Name and Phone Number Use the up and down navigation buttons to scroll through the options Highlight an option and press Select The display prompts you to enter the characters to search NN10319 111 Standard Nortel Networks Confidential Chapter 6 Advanced features and services 77 4 Enter the characters letters or numbers for the search and press the Ok softkey The entries up to a maximum of 100 that match your search parameter appear on the display Tip Use the right navigation button to view the presence details of the entry you have highlighted Press the Call softkey to place a call to this entry Press the Save softkey to save this entry to your personal address book 5 Press the Srch softkey to continue searching the global address book or press the Cancel softkey to return to the idle display You can call the entry and also save it to your personal address book Program Key With a simple press of a button the unused line keys on your i2002 Internet Telephone can simplify everyday features that you use You can program keys to e speed dial to an address or number e send an IM to a specific person e activate Do not Disturb e forward your calls change your presence status e make a stock query In the case where there are multiple users the following rules apply e if there are multi
11. call The call is handled by your ring list When the ring list is exhausted the caller receives a busy signal Or press the Cancel softkey to cancel the ignore process The original ringing display appears Tip For more information about creating a ring list refer to the Personal Agent User Guide Sending and receiving instant messages Your i2002 Internet Telephone beeps to alert you when you receive a new instant message IM and shows the message on the display To send an instant message press the quick button and select the Send IM option Tip For more information about instant messages see Instant messaging on page 71 i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 56 Chapter 4 Making calls NN10319 111 Standard Nortel Networks Confidential 57 Chapter 5 Managing your calls This section describes how to manage your calls efficiently using both the i2002 Internet Telephone quick buttons and more advanced features in the View menu The View menu option provides you with the following options View menu option 1 Friends Presence Call Subject Reject Reason Line Information Inbox Address Book Outbox Tip For quick selection press the number on the dialpad that corresponds to the menu item Use the up and down navigation buttons to scroll through the View menu list The button takes you to the beginning of a list and the button
12. press Save to apply the change you have just made Press Cancel to return to the idle display and your changes will not be applied i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 30 Chapter 3 Configuring the i2002 Internet Telephone Adjusting handsfree volume You can raise and lower the volume setting for the handsfree button From the idle display 1 Press the Config softkey 2 Choose the Volume Setting option and press the Select softkey 3 Choose the Handsfree Volume option and press the Select softkey 4 Use the right and left navigation buttons to increase and decrease the volume A shaded bar graph indicates the volume level Press Ok Select another volume setting to change or press Save to apply the change you have just made Press Cancel to return to the idle display and your changes will not be applied Adjusting alerting volume You can raise and lower the ringing volume setting for incoming calls From the idle display 1 Press the Config softkey 2 Choose the Volume Setting option and press the Select softkey 3 Choose the Alerting Volume option and press the Select softkey 4 Use the right and left navigation buttons to increase and decrease the volume The speaker plays the ring volume that corresponds to the setting you choose Press Ok Select another volume setting to change or press Save to apply the change you have just made Press Cancel to return to
13. receive calls on your i2002 Internet Telephone Topics include e Getting started with your 12002 Internet Telephone e Placing a call e Entering an address e Answering an incoming call e Receiving a second call e Ending a call e Placing a conference call e Placing a call on hold e Parking a call e Incoming call options e Sending and receiving instant messages i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 40 Chapter 4 Making calls Getting started with your i2002 Internet Telephone The following table lists the steps for some of the functions you will use on an everyday basis To Do this Place a call 1 Pick up your handset or press the Handsfree button to go off hook on the primary line the green line button 2 Dial a phone number or enter an alphanumeric address See Entering an address on page 42 3 Either wait briefly for the phone to place the call automatically or press the Send softkey 4 Hang up the handset or press the button to disconnect from the call To place a call to an entry in your inbox outbox address book or list of friends see Chapter 5 Managing your calls on page 57 Place a 1 After initiating or receiving a call press the Call conference call softkey to invite an additional party to the conversation 2 Dial a phone number or enter an address You will hear the second number ring 3 Wait for an answer the
14. that displays on your i2004 Internet Telephone 1 2 Press the Config softkey Choose the Language Preferences option and press the Select softkey The display shows the current language Press Change and use the up and down navigation buttons to scroll through the language options NN10319 111 Standard Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone 35 4 Choose your language option and press the Select softkey or Cancel to return to the idle display Setting time preferences You can choose how the date and time displays on your telephone screen and set your time zone Date Format MM DD Date TZone Tip Use the left and right navigation buttons to horizontally scroll the p text Changing date format To choose whether the date format displays as month day or day month Press the Config softkey 2 Choose the Time Preferences option and press the Select softkey The screen displays the current Time Preferences settings 3 Press the Date softkey A list of date format choices displays Use the up and down navigation buttons to scroll through the list Choose the date format you want and press the Select softkey Press Ok to exit or choose another Time Preferences option Changing time zone To specify your time zone 1 Press the Config softkey 2 Choose the Time Preferences option and press the Select softkey The screen displays the current Time Pr
15. the screen A OO N a The caller ID for csmith displays and a ringing icon appears next to csmith NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 47 5 The softkeys along the bottom of the screen also change The softkeys apply to csmith s call jde H From Cathy csmith Vv Aswer Redrct Dcline Ignre 6 Jdoe can use the softkeys to Aswer Redrct Dcline or Ignre the call from csmith while continuing to talk to mjane 7 To answer the incoming call with csmith jdoe presses the line button next to jdoe s name or presses the Aswer softkey while csmith s caller ID information appears on the display The first call between mjane and jdoe is placed on hold Tip When an incoming call is ringing you must deal with it or wait for it to stop ringing before the softkeys return for your active first call 8 The new call between csmith and jdoe becomes active 9 When the second call is answered the display changes to reflect these new states The display icons indicate the state of the calls Use the navigation buttons to move between the active call and the call on hold The softkeys change and apply to the call that appears on the display which is now csmith jdoe Cm From Cathy csmith Trnsfr Audio Call Park Switching between active calls on the same line To switch between calls that are on the same line 1 Use the navigation buttons to display the inactive cal
16. user name label next to it i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 42 Chapter 4 Making calls To make a call with the Do this Handset Pick up the handset Headset button Press this button to go off hook on the primary line the green line button and produce a dial tone Tip Press coz to disconnect from the call at any time Entering an address To make a call you can dial a number numeric address such as 555 1212 or an alphanumeric SIP address jdoe2 domain com To enter an address using the dialpad 1 Dial the number using the dialpad When dialing the left navigation button acts as a backspace button 2 When you finish dialing the number the phone automatically places the call if nothing has been entered for a short time You can expedite the dialing by pressing the Send softkey To enter an address using alphanumeric dialing 1 Once off hook press the Alpha softkey to begin dialing 2 After entering the name or word press the Send softkey or wait for the phone to place the call Note For more information about alphanumeric dialing see Entering alphanumeric characters on page 21 and Setting preferences on page 31 If the NoAlph softkey appears on your display then alphanumeric dialing is already enabled NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 43 S
17. you have configured reject reasons through the View menu To decline an incoming call without a reason 1 Press the Delne softkey 2 Press the Ok softkey to decline the call The calling party receives a busy signal or press the Cancel softkey to cancel the decline The original ringing display appears To decline an incoming call with a reason 1 Press the Dclne softkey 2 Press the Reason softkey The list of predefined reasons displays Note If there are no reject reasons defined then the Reason softkey will not appear on the display 3 Choose a reason and press the Select softkey 4 Press the Ok softkey to decline the call The calling party receives a busy signal and the reject reason appears on their display Or press the Cancel softkey to cancel the decline The original ringing display appears Tip For information about creating or changing a list of Reject Reasons see Adding reject reasons on page 61 For information about setting the i2004 Internet Telephone to automatically decline all calls see Do Not Disturb DND on page 74 Ignoring a call You can stop an incoming call from ringing see Setting ignore action on page 33 for an explanation of options and have your ring list route your call NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 55 To ignore an incoming ringing call 1 Press the Ignre softkey 2 Press the Ok softkey to pass the
18. you would press the 5 dialpad button once for the letter j 6 jdoe Friend Call Add Modif All of the entries that begin with the letter j are accessible to scroll through with the down navigation button Use the available softkeys to Call this entry Add a new entry Delete an entry Modify the entry or press Ok to return to the idle display Helpful hints When navigating the i2002 Internet Telephone menus or entering text keep the following tips in mind In a numbered menu list press the dialpad number that corresponds to the item on the list to select it Use the navigation buttons to scroll vertically and horizontally through display information Use the dialpad button to return to the beginning of a list and the button to go to the end of a list To capitalize a letter first enter the letter using the dialpad and the press the up navigation button to apply capitalization NN10319 111 Standard Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone 25 Recognizing common i2002 Internet Telephone icons The i2002 Internet Telephone displays various icons to indicate call and feature status The following table presents some of the more common icons that you will see on the display Icon Meaning d E h telephone line is idle shows when a call feature is activated for example call forward and DND The display text changes periodically to alert you that a feature
19. your i2002 Internet Telephone Q then you need to upgrade When the display prompts you to upgrade your firmware Install latest firmware Now Press the Now softkey to upgrade or press the Later softkey and manually start the update at a later time through the Configuration menu see Displaying 12002 Internet Telephone information on page 36 Note If you press the Later softkey then the system will periodically prompt you to upgrade i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 10 Chapter 1 Setting up and initializing your i2002 Internet Telephone NN10319 111 Standard Nortel Networks Confidential 11 Chapter 2 Introducing your 12002 Internet Telephone This section describes the features and services available on your 12002 Internet Telephone and some basic functions to get you started using your phone Topics include e Features and services e Useful terms e Getting to know the 12002 Internet Telephone Features and services Your 12002 Internet Telephone is a device that is as familiar and easy to use as your traditional telephone yet capitalizes on all the new capabilities available from your internet connection Here are some of the features and services e Hardware features integrated 3 port switch LAN PC and internal port for voice high quality Voice over IP VoIP sound integrated headset jack local generation of call alerting
20. 10319 111 Standard Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone 15 Address book Your personal network based address book is a key tool for managing addresses You can save your addresses for quick call access as well as organize addresses into groups If you enter a nickname for an entry that you save in your address book then that name appears on your display when the person calls you Inbox Your 12002 Internet Telephone keeps track of all the calls you receive which you can view by pressing the inbox button Using the softkeys you can view a list of all the people who have called you or just the calls that you have missed With the press of a softkey you can dial entries from your inbox Outbox Your 12002 Internet Telephone keeps track of all the calls you have made which you can view by pressing the outbox button With the press of a softkey you can redial entries from your outbox Friends Within your network based address book you can designate entries as friends If you have entered the SIP address of the person then you can see their online presence status Presence Presence is a feature that allows you to see the online status of other users on the network and also a way to alert others to your status Through the View menu you can change your presence status to let other users know if you are online or away from your desk Through the View menu you can check the presence of th
21. 4 call forward 72 canceling 73 call park 50 changing servers 37 codec 81 conference call 49 configuration 27 connecting your 12002 3 contacts 57 contrast 31 conventions text vili D declining a call 54 DHCP configuration parameters 86 non DHCP parameters 88 directories 65 DND 74 domain 80 E end a call 48 entering a location 42 entering alphanumeric characters 21 entering an address 42 F features automatic call reject 74 call forward 72 conference 49 stock query 70 transfer 51 features and services 11 forwarding a call 73 G global search 76 H Help ix i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 94 Index hold 50 Q l quality of service 82 quick buttons 17 icons 25 ignore 54 R IM see instant messages incoming call options answering a call 53 ignoring a call 54 redirecting a call 53 rejecting a call 54 initializing 4 5 begin the initialization process 86 enter an activation key 5 instant messages 72 MAC address 79 making calls 39 55 managing contacts 65 returning missed calls 62 managing directories 65 Multimedia PC Client Set 83 multiple users 14 N non DHCP parameters 88 P parking a call 50 part numbers 91 placing a call 41 placing a call on hold 50 program key 77 receiving a second call 46 rejecting a call 74 reset 37 79 returning missed calls 62 ring pattern 28 roaming 12 S se
22. R x REX Rx RARE X Gen xad ans 63 To call an inbox entry while on an active call 00 0000 e eee eee 63 Saving an inbox entry to the address book 222mm nennen en 64 Beleg anm NER emly rise bc Yon YO ESE FC ER 64 Managing your address BOOK nase rk usen Rok ea eRe ac uk e RR c 65 Managing YOUrOUIDOX muessen Feeds Foe Saw de 66 AGCSSSING YOU BUIDOK ua a a 66 Deleg an BR GAN acu cacao peed ae 67 i2002 Internet Telephone User Guide Standard Nortel Networks Confidential iv Contents Saving an outbox entry to the address book 0 00 cece 67 Chapter 6 Advanced features and services 0 000 e ee eee eee 69 SICK HUEN een 70 To remove a stack Query enl y ana ie RR 70 listen Heo SHUIHB een Brenn 71 Send an IM to an entry in the inbox outbox or address book 71 Handling incoming instant messages 0 00 cee eee ees 72 schaun 66 2250 eG det coe REECE RAL ERAEE DAES Ee Pee 72 FOve ACA are Gehan RERR OD rE RES ine ban Rae Xs 13 ACen a Torardad call uusaXes recta en 73 Da Ner Bisturb DNO occ cased cationis I ha 74 Canceling DND sarriak are een ena a Dat ir aed dun 74 Deal DOW serere intone a a aa Or rare 75 User IGgoll rear 75 311 q 1 EA ars TE 75 Global Beach 22 044442 BR ee 76 Fra OE ar nn SEREEEPUxSERASPSqQO EX 77 Remove a programmed key 0 00 een rennen nennen nen 78 Chapter 7 Houblesho0lNE 2 sc draw cdi Ernie 79 Locating the MAC address 00 0
23. Standard Nortel Networks Confidential MCP 3 0 Standard 04 02 Part No NN10319 111 July 2004 i2002 Internet Telephone User Guide NORTEL NETWORKS Standard Nortel Networks Confidential Copyright 2004 Nortel Networks All rights reserved July 2004 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel Networks the Nortel Networks logo and the Globemark are trademarks of Nortel Networks NN10319 111 Standard Nortel Networks Confidential i Contents About this guid e na vii WOES oculo s ECCL ES RET EERE Re e E RO da RUDE EERE BAERS vii REN Doa bd sr a E bad mane E Maaco Ae aab Ran ua RAD RM Ed viii Text CONVENKONG iua 244 40 eee eee RR EEA SEER ESTER EERE SESE EER ORS viii PODES er ed ee SERO ea SEC SE Qe dan viii Pala pDUDICSUDIE saure ix Howto get help cccccceecaceeea roti ages ra Gav Ru ene des ix Chapter 1 Setting up and initializing your i2002 Internet Telephone 1 Sein Before you bagi cas zaueemxases russi eee naar ne nee Ee WORDS eS 1 Installing your i2002 Internet Telephone 0 0 e e
24. arch global address book 76 personal address book 23 setting search method 32 server control 37 setting contrast 31 setting up before you begin 1 connecting 3 initializing 4 SIP address 14 80 spelling names 21 stock query 70 switching between active calls 47 T telephone icons 25 text conventions viii transfer attended 52 unattended 51 troubleshooting 79 NN10319 111 Standard Nortel Networks Confidential Index 95 V volume 28 i2002 Internet Telephone User Guide
25. attern options The speaker plays the ring pattern 5 Press Ok at the ring pattern of your choice NN10319 111 Standard Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone 29 6 Select another volume setting to change or press Save to apply the change you have just made Press Cancel to return to the idle display and your changes will not be applied Adjusting handset volume You can raise and lower the volume setting for the handset From the idle display A OO N a oa Press the Config softkey Choose the Volume Setting option and press the Select softkey Choose the Handset Volume option and press the Select softkey Use the right and left navigation buttons to increase and decrease the volume A shaded bar graph indicates the volume level Press Ok Select another volume setting to change or press Save to apply the change you have just made Press Cancel to return to the idle display and your changes will not be applied Adjusting headset volume You can raise and lower the volume setting for the headset From the idle display A WO N Press the Config softkey Choose the Volume Setting option and press the Select softkey Choose the Headset Volume option and press the Select softkey Use the right and left navigation buttons to increase and decrease the volume A shaded bar graph indicates the volume level Press Ok Select another volume setting to change or
26. bject text can be up to 100 characters in length however recipients may need to scroll to see long messages To create subjects for outgoing calls Press the View softkey Choose the Call Subject option and press the Select softkey Press the Add softkey If this is your first call subject then you can begin to enter the text immediately without pressing Add Enter the subject text Press the Ok softkey Tip You can choose an existing Subject entry and press the Modify softkey to edit the text or use the Del softkey to remove an entry from the list Note For information on how to use this feature refer to Adding subjects to a call on page 44 Adding reject reasons When you are unable to answer a call you can send a message telling the caller why you cannot answer The reject reason text can be up to 40 characters in length however you must scroll to see messages longer than 24 characters To create call reject reasons 1 Press the View softkey 2 Choose the Reject Reasons option and press the Select softkey 3 Press the Add softkey and enter the desired text i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 62 Chapter 5 Managing your calls 4 Press the Ok softkey Tip You can choose an existing reject reason entry and press the Modify softkey to edit the text or use the Del softkey to remove an entry from the list Note For information on how to us
27. call progress and dial tones as well as support for out of band DTMF signaling to conserve valuable LAN WAN bandwidth dedicated hold release handsfree headset and mute buttons user selectable ringer speaker handset and headset volume multi field LCD display for calling party number and subject display between SIP clients high fidelity full duplex speakerphone hearing aid compatible i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 12 Chapter 2 Introducing your i2002 Internet Telephone e Software features call forward ignore decline and transfer speed dial from an inbox outbox or address book conference call waiting do not disturb and call hold automatic registration on activation of the device multiple user logon inbox outbox address book list of friends search on a global address book program keys to speed dial a specific number send IM Do not Disturb call forward presence stock query call park message waiting indicator set lamp lights red Meet Me audio conferencing Refer to the Personal Agent User Guide for set up information and to the Meet Me Audio Conferencing Quick Reference for user information This system feature is optional roaming between domains in the same system this feature is dependent on system provisioning contact your system administrator for details Your 12002 Internet Telephone also provides features not available on tradit
28. carat question mark exclamation point left parenthesis NN10319 111 Standard Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone 23 Character Name right parenthesis j comma 1 numeral 1 Note To enable or disable the alphanumeric dialing option see Setting preferences on page 31 Searching for addresses You can easily search through the addresses in your inbox outbox and personal address book How you search depends on the method that you set in your configuration preferences see Setting search method on page 32 Index Enter the number associated with the entry 1st Character Search Enter the first character of the entry Name Search Enter all of the characters of an entry name Note For information on searching the global address book refer to Global Search on page 76 The default search method for the 12002 Internet Telephone is 1st Character Search To search for an address 1 Press a quick button to access your inbox outbox or address book In this example we use the address book i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 24 Chapter 2 Introducing your i2002 Internet Telephone 2 Press the dialpad button for the first letter or character in the address you are looking for For example to search for jdoe in your address book
29. ccs 79 Manually restarting your i2002 Internet Telephone 00002 en 79 Call dosena GO TIBEE aaa rs errang kaos eens dar 80 Using SIP addresses versus IP addresses 000 c cece eee nee 80 Doman name ci ccsciotaecet OTT 80 Call is connected but there is no audio 0 0 00 eee 80 Changing audio GOUINGS aae acces ence nies deere dees oe KORE Ree ek anna 81 Quality of service information iiie e taser een meh arena 82 Appendix A Using the Multimedia PC Client and the i2002 Internet Telephone 83 i2002 Internet Telephone indicator 0 00 eee ee 84 NN10319 111 Standard Nortel Networks Confidential Contents v Appendix B Setting DHCP parameters 000 cece cece 85 Things to consider when setting parameters llle 85 Begin the initialization process uias een 86 If your network supports DHCP es au nr tke c e ERR BH Yu dura ORNA 86 If your network does not support DHCP lseeseelelelee 87 IRA IO DO DONE Sus tka Sota donet RR d ra aA d Le eid Reba iU bern ct Yon 89 Appendix C Customer SUDDOM MEM 91 De sana 4 RARARARAATARARAAR AE eer rrr er eer er rer err eee A E eee 93 i2002 Internet Telephone User Guide Standard Nortel Networks Confidential vi Contents NN10319 111 Standard Nortel Networks Confidential vii About this guide Welcome This guide describes how to setup and get started using your Nortel Networks 12002 Internet Te
30. cess with a PC Connect one end of the Ethernet cable to the Ethernet plug identified with a network icon on the telephone and the other end to your 10 100 BaseT Ethernet jack b For a telephone sharing a LAN access with a PC Complete step a and connect one end of a second Ethernet cable to the PC Ethernet port identified with a PC icon on the back of the telephone and the other end to the computer s Ethernet port Plug the AC adapter plug into the base of the telephone Plug the AC adapter into the nearest electrical outlet Ensure that your power cable and handset cable are properly fitted into the provided slots Once the power cable and handset cable are secured tightly in place and flush with the bottom of the phone set take the base and hinge it into the plastic slots at the front of the phone set Then press down firmly until the base snaps into place Tip If you have trouble locking the base or if the phone wobbles on p your desktop re examine the phone s cables to ensure the cables are not obstructing the base i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 4 Chapter 1 Setting up and initializing your i2002 Internet Telephone Initializing your i2002 Internet Telephone When you power up the i2002 Internet Telephone for the first time you will see the introduction screen with a flashing Nortel Networks display as shown in the following picture Nortel Ne
31. col Client Manager LAN Local Area Network LCD Liquid Crystal Display MAC Media Access Control QoS Quality of Service SIP Session Initiation Protocol NN10319 111 Standard Nortel Networks Confidential About this guide ix VoIP Voice over IP WAN Wide Area Network Related publications Other publications related to the 12002 Internet Telephone User Guide e i2002 Internet Telephone Quick Reference i2004 Internet Telephone User Guide e i2004 Internet Telephone Quick Reference e Personal Agent User Guide e Multimedia PC Client User Guide How to get help For service issues please contact your local support or Information Services team i2002 Internet Telephone User Guide Standard Nortel Networks Confidential x About this guide NN10319 111 Standard Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone This section describes how to setup and initialize your 12002 Internet Telephone Topics include e Setup Before you begin e Installing your i2002 Internet Telephone Initializing your 12002 Internet Telephone e Resetting your 12002 Internet Telephone e Upgrading firmware Note Contact your system administrator to ensure that your network is prepared for you to setup and initialize your i2002 Internet Telephone Setup Before you begin Before you begin setting up your telephone check to see that you have the following co
32. dary action code must be set to 1 S2 RETRY COUNT Secondary retry count VLAN 0 No 1 Yes QoS 802 1q VLAN Tag Service Warning The VLAN parameter should never be selected unless the N underlying network switches have been configured to filter on VLAN IDs Otherwise the 12002 may fail to work properly After pressing the Ok softkey on the last configuration parameter you will see a message Locating Server If your network does not support DHCP If your network does not support DHCP 1 Entera 0 on the dialpad to indicate that DHCP is not supported i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 88 Setting DHCP parameters 2 Follow the prompts to set all necessary parameters as described in the following table Parameter Value Definition SET IP lt valid IP address gt IP address of your i2002 Internet Telephone provided by your system administrator NETMSK lt valid subnet mask gt Subnet Mask provided by your system administrator DEF GW lt valid Default Gateway gt Default gateway IP network address provided by your system administrator S1 IP valid Server IP address Primary server IP Client Manager or Multimedia PC Client IP address 1 PORT 5000 Primary server port S1 ACTION 1 Primary action code enter 1 for UNIStim S1 RETRY Count S2 IP 1 valid Server IP address Primary retry count Seconda
33. e User Guide Standard Nortel Networks Confidential 90 Setting DHCP parameters NN10319 111 Standard Nortel Networks Confidential 91 Appendix C Customer support You can order the following parts and supplies for your i2002 Internet Telephone from your authorized distributor as follows Description Part number Power supply North America A0619627 Power supply Europe A0619635 Power supply Australia New Zealand A0647042 Power supply Japan A0828858 Power supply Ireland A0656598 Ethernet cat 5 cable 7 foot A0648375 Footstand assembly charcoal color used for A0891619 both ethergray and charcoal models Handset ethergray A0788874 Handset charcoal A0758634 Handset cord ethergray A0987725 Handset cord charcoal A0792037 Headset A0779338 Number card P0744243 Number card lens P0744242 For help finding an authorized distributor call 1 800 4NORTEL or 800 466 7835 i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 92 Customer support NN10319 111 Standard Nortel Networks Confidential 93 Index A acronyms viii activation key 5 adding subjects to a call 44 address book 65 adjusting contrast 31 advanced features and services 69 75 alphanumeric characters 21 attended call transfer 52 audio problems 80 audio settings 81 automatic call reject 74 buttons 17 C call decline 5
34. e connected Placing a call on hold To place a call on hold 1 Press the Hold button to place the other party on hold The RN ih icon beside the line button flashes 2 Press the Hold button a second time or press the line button associated with the call on hold to resume the conversation Parking a call You can park an active call so that another user can retrieve it A call can either be parked and assigned a call ID for general retrieval or it can be parked for a specific user Refer to Retrieve parked call on page 75 for instructions on entering a call ID to retrieve a parked call If a call is parked for you specifically then a message displays on your telephone with softkeys to Retrieve Ignore or make a new Call Tip This feature must be enabled in your service package Contact your system administrator for more details T To park an active call for general retrieval 1 Press the Park softkey 2 Press the Park softkey again The display shows the parked call and the call ID number to retrieve it NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 51 3 Communicate the call ID number to the person that needs to retrieve the call If the call is not retrieved then it rings back on your telephone Tip Through the Personal Agent if applicable you can configure the amount of time a call is parked before it rings back to you Refer to the Personal Agent User Guide f
35. e this feature see To decline an incoming call with a reason on page 54 Viewing line information You can see the username domain presence IM active redial option and feature activation information for each user logged into the telephone To view user information 1 Press the View softkey If there is more than one user logged in to the telephone then you will be prompted to press the Line button for the user information you want to query 2 Select the Line Information option and press the Select softkey The information corresponding to the user assigned to that line appears on the display Use the up and down navigation buttons to scroll through the information 3 Press the Ok softkey to return to the View menu Using the inbox options Your 12002 Internet Telephone maintains an inbox list of calls that you returned You can access this list through the View softkey or by pressing the inbox quick button NN10319 111 Standard Nortel Networks Confidential Chapter 5 Managing your calls 63 When your telephone is idle and you access the inbox the following softkey options appear Press To Call Dial the inbox entry All Missed Toggle between the inbox lists of all or missed calls Del Delete an entry from the inbox Ok Return to the idle display When you are on an active call and you access the inbox the following softkey options appear Press To
36. e users you have designated as friends i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 16 Chapter 2 Introducing your i2002 Internet Telephone Meet Me audio conferencing This system feature allows you to chair audio conferences by providing a dial in number and access code to participants The chairperson activates the conference with their own password and the Meet Me audio conference window shows who has joined the conference Users with access to the Personal Agent can change their chairperson password and select the option of whether the conference ends automatically when they disconnect Refer to the Personal Agent User Guide for more information about Meet Me audio conference preferences See your system administrator for information about Meet Me audio conferencing on your system NN10319 111 Standard Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone 17 Getting to know the i2002 Internet Telephone 12002 Internet Telephone buttons Your 12002 Internet Telephone includes buttons that provide instant access to features of the set The following picture shows the buttons available on your 12002 Internet Telephone setlamp display NORTEL line button pons line utton 4 softkeys navigation buttons handsfree button quick buttons with LED goodbye button hold button mute button with LED volume control bar with LED
37. earching for addresses To make a call you can choose an entry from your address book inbox or outbox To quickly locate the entry you are looking for you can do a search The method you use to search for entries depends on what is configured in your preferences Refer to Setting search method on page 32 The three search methods are Search method Do this Index Enter the number of the entry item just as you would to select a menu option 1st Character Search Enter the first character of the entry name For example press 4 on the dialpad to search for entries beginning with the letter G Press 4 twice to search for entries beginning with the letter H Name Search Enter all of the characters in a name This option is useful if you have large lists of entries Global search From the idle display of your telephone you can search the global address book and initiate calls 1 Press the Srch softkey on the idle display of your i2002 Internet Telephone 2 Highlight the field that you want to search as follows 1 User Name 2 Name 3 Last Name 4 First Name 5 Phone Number 3 Press Select i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 44 Chapter 4 Making calls 4 Enter your search parameter Use the dialpad and the Alph NoAlph softkey to enter alpha and numeric characters Tip To enter a wildcard symbol press the button on t
38. ee eee ees 3 Initializing your i2002 Internet Telephone 02 ccc eee eee 4 Resetting your i2002 Internet Telephone 00 0 ccc eee eee 9 Upgrading TIS cy vise tee Se VERAS GP ee Ri Ore 9 Chapter 2 Introducing your i2002 Internet Telephone 000 eee eee eee 11 Features and SEIVICRS an nn 11 USEDU TOUS a ee hance Sd ee Ne Blas ee ne Sees 14 Multiple user logon occ cc ced es eR RR 3 en 14 ti p n UP 14 PORES WOOK todusahGata me eet dba ae ese UT 15 OBOK caw cae eke PERE G nee 15 E eat cena ech de TEO ee ddl nee uu 15 FUB ATEA UE NE d Eu MO SUE DRE KEEN QRGUIC IR Roi Eee Dos aa dcn 15 Ps ei 15 Meet Me a dio conferencing nn dan ad 16 Getting to know the i2002 Internet Telephone sese 17 i2002 Internet Telephone buttons 000 cee eee 17 i2002 Internet Telephone User Guide Standard Nortel Networks Confidential ii Contents Using the i2002 Internet Telephone quick buttons 000 0 eee 18 The i2002 Internet Telephone display 20 00 e eee eee 20 Entering alphanumeric characters 2222 nennen eee 21 Searching for addresses una ae a ES 23 Pepi DIOS SER retro 24 Recognizing common i2002 Internet Telephone icons sulle 25 Chapter 3 Configuring the i2002 Internet Telephone Lleseeee 27 Adjusting volume SCHINGS sacsscceses sem ek RR Pee ed ee RE RE yen knee 28 Adjus ng ring PANE
39. eferences settings i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 36 Chapter 3 Configuring the i2002 Internet Telephone 3 Press the TZone softkey A list of time zone choices displays Use the up and down navigation buttons to scroll through the list Choose the time zone format you want and press the Select softkey Press Ok to exit or choose another Time Preferences option Tip Use the left and right navigation buttons to horizontally scroll the time zone descriptions Changing time format To specify how the clock will display time 1 2 Press the Config softkey Choose the Time Preferences option and press the Select softkey The screen displays the current Time Preferences settings Press the Time softkey A list of time format choices displays Use the up and down navigation buttons to scroll through the list Choose the time format you want and press the Select softkey Press Ok to exit or choose another Time Preferences option Displaying i2002 Internet Telephone information To view technical information about the telephone and system 1 2 Press the Config softkey Choose the Display Version option and press the Select softkey The screen displays the system release build and date IPCM IP address and port firmware version MAC address IP address of the 12002 and terminal ID domain and location Use the navigation buttons to scroll through the in
40. ernet Telephone User Guide 19 Standard Nortel Networks Confidential 20 Chapter 2 Introducing your i2002 Internet Telephone Table 1 i2002 quick buttons Pressing this quick button Activates this function and softkeys Switch Server Allows you to select an alternate server A display prompts Use Alternate Server and displays the IP and Port of the alternate server Press p L1 e Ok to have your i2002 Internet Telephone attempt to connect to the alternate server listed in the display Cancel to return to the idle display Quit Allows you to cancel a feature or function The i2002 Internet Telephone display The i2002 Internet Telephone display is organized as follows line button user label line line buttons buttons primary main display 06 06 9 31 am l line line status softkey View Serves Srch Config icon labels time and ze MNT softkey buttons The main display when idle shows the day and time as well as any bulletins sent by your service provider The display changes to show call activity such as who is calling feature activation and menu options NN10319 111 Standard Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone 21 The line information area of the display shows e who is logged in to the telephone and what line they are assigned The first person to log in is assigned the primary line e Jine statu
41. formation on the screen Press the FirmW softkey for a prompt to upgrade the firmware to the latest available load or Cancel to return to the idle display NN10319 111 Standard Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone 37 Resetting your i2002 Internet Telephone To reset your phone to reconnect to the server Press the Config softkey Choose the Reset Phone option and press the Select softkey Press the Ok softkey to confirm the reset or cancel to return to the idle display Switching server control If you lost the connection to your server your i2002 Internet Telephone will automatically switch to the secondary server You can also manually switch to the secondary server To manually change the proxy server that controls your i2002 Internet Telephone 1 Press the Config softkey Choose the Switch Controller option and press the Select softkey At the display prompt confirm the IP address and port number of the alternate server 4 Press the Ok softkey The control of the phone switches to the new server Tip As a shortcut you can use the DD quick button to change i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 38 Chapter 3 Configuring the i2002 Internet Telephone NN10319 111 Standard Nortel Networks Confidential 39 Chapter 4 Making calls This section describes the various ways that you can place and
42. he Monitor audio quality option 3 Note the information displayed for the media stream of this call NN10319 111 Standard Nortel Networks Confidential 83 Appendix A Using the Multimedia PC Client and the i2002 Internet Telephone You can use your 12002 Internet Telephone to provide premium quality voice communication while your PC with the Multimedia PC Client provides advanced IP and multimedia services For more information about this Multimedia Client Set refer to the Multimedia PC Client User Guide Note You must be logged in to both the i2002 Internet Telephone and the Multimedia PC Client in order for the Multimedia Client Set to work To set up your Multimedia PC Client to control your 12002 Internet Telephone 1 Select Tools gt Preferences and the i200x Internet Telephone list item The 1200x window displays xl Category r Nortel i200x Settings Optional The PC Client can control a Nortel i200x IP telephone If selected the i200x telephone will provide voice while the PC will provide advanced IP and multimedia services v Use the i200x telephone For voice instead of PC i200x MAC Address Port 00 dd dd dd 13 45 5000 v Network controls the i200x telephone when PC Client exits PC Client routes voice to from i200x For private IP addresses Miscellaneous User Interface i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 84 Using the Mu
43. he dialpad 5 Press Ok The display shows the results of your search Press Call to initiate a call or Save to add this entry to your personal address book Tip You can also access the search capability through the Services menu Refer to Global Search on page 76 for more details Adding subjects to a call You can send a line of text to the person you are calling to let them know why you are calling The subject text appears on the display of the person you are calling This procedure assumes that you have defined a list of call subjects For information on how to create or change subject text see Adding call subjects on page 61 To add a subject pre defined to an outgoing call 1 While making a call press the Sbjct softkey and use the navigation buttons to choose the desired subject 2 Press the Select softkey The subject text will appear on the screen of the person you are calling if their device supports this feature Tip If you have access to the Personal Agent then you can quickly customize your list of subjects For more information refer to the Personal Agent User Guide NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 45 Answering an incoming call When an incoming call is ringing the following options are available Karen gin From Brian brian1 v Aswer Redrct Dcline Ignre Press To Aswer Answer the call with hand
44. headset button i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 18 Chapter 2 Introducing your i2002 Internet Telephone Using the i2002 Internet Telephone quick buttons The 12002 Internet Telephone quick buttons provide pre programmed service access with a touch of a button The quick buttons are located under the navigation buttons on your i2002 Internet Telephone Inbox Outbox Address book Quick Quit Switch Services Server During certain operations such as receiving an incoming call the quick buttons will remain disabled In some situations such as programming a Forward to Destination the address book inbox and outbox quick buttons may be used to select and or switch between the lists as applicable Table 1 lists the 12002 Internet Telephone quick buttons and functions NN10319 111 Standard Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone Table 1 i2002 quick buttons Pressing this quick button Activates this function and softkeys Address book Access to a network based address book Press Call to place a call to the entry that appears on the display Add to add an entry in the list Modify to edit or delete the entry Ok to return to the idle display If there are multiple users on the phone you will first be presented with a list of address books and the following softkeys Select to display the addres
45. her stock or press the Cancel softkey to go back to the idle display Tip For a shortcut to the stock query option press the button and use the navigation buttons to scroll through the options To remove a stock query entry To remove a stock query 1 Select the Serves softkey Choose the Stock Query option and press the Select softkey Enter the symbol of the stock that you want to delete from your Stock Query Bulletin list The default mode for entering a stock symbol is alphanumeric NN10319 111 Standard Nortel Networks Confidential Chapter 6 Advanced features and services 71 4 Press the Query button The display may change briefly to show that the query is in progress When the query is complete the result displays Press the Save softkey The display prompts you to remove the stock Press the Remove softkey to delete this entry Instant messaging You can send a message that will appear on the telephone display of another user on the system To send an instant message Select the Serves softkey Press the down navigation button to choose the Send IM option and press the Select softkey Enter the recipient s address for example jdoe2 domain com Press the Next softkey Enter your message text oa Ff Oo Press the Send softkey You can press the Next softkey enter another text message and press the Send softkey to continue sending IMs to this same address Tip For a shortcu
46. ing call options The following softkey options are available for incoming ringing calls Press To do this Answer Answer the call Redrct Redirect the call to another address Deine Stop the call from ringing does not advance to the next ring list The call is cancelled and a message is sent to the caller Note Decline stops a call from ringing on all devices defined in your ring list Ignre Stop the call from ringing on your i2004 Internet Telephone call handling depends on the feature settings The call is then handled by your ring list For more information about Ignore feature settings see Setting ignore action on page 35 Redirecting a call To redirect an incoming call to another location without answering the call 1 Press the Redret softkey 2 Use the dialpad to enter the new address 3 Press the Redrct softkey to add the new party To redirect an incoming call using the outbox or address book Press the Redret softkey Press an outbox or address book quick button Choose the entry you wish to redirect to and press the Select softkey bk OO N a Press the Redret softkey i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 54 Chapter 4 Making calls Declining a call When you decline an incoming call it stops ringing on your telephone The caller receives a decline message and a busy signal You can also decline a call and specify a reason if
47. ional phone systems including instant messages Send receive and reply to instant messages on your 12002 Internet Telephone e stock query Obtain stock quotes directly on your 12002 Internet Telephone display Note This feature may not be activated for your system Contact your system administrator for more information bulletins Receive messages from your service provider such as news of an upcoming system upgrade directly on the display screen of your 12002 Internet Telephone NN10319 111 Standard Nortel Networks Confidential Chapter 2 Introducing your i2002 Internet Telephone 13 e QoS View and change the quality of service information for the media stream of the call on your i2002 Internet Telephone Your service provider can use this information to analyze network performance i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 14 Chapter 2 Introducing your i2002 Internet Telephone Useful terms The i2002 Internet Telephone may look like a regular telephone but there are some important differences that you need to keep in mind Multiple user logon Your 12002 Internet Telephone can support up to four lines That means that four different people can log in to a single i2002 Internet Telephone to receive and place calls The first person who logs in to the telephone has the primary line You can be logged in to several different Internet Telephones at the same time
48. is active DND Active or FWD Active when blinking indicates a problem with the network try to log in again or contact your network administrator Tab Y ringing call if this icon displays beside a line button the telephone is off hook E ilh if this icon displays in the inbox then it indicates a call that you answered E another active call Dr active call has been put on hold line button is programmed for a feature such as speed dial send IM do not disturb call forward stock query and change presence status i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 26 Chapter 2 Introducing your i2002 Internet Telephone NN10319 111 Standard Nortel Networks Confidential 27 Chapter 3 Configuring the i2002 Internet Telephone This section describes the settings that you can customize on your i2002 Internet Telephone The Configuration menu of the 12002 Internet Telephone includes the following options Config menu option Volume setting Contrast Setting Preferences Location Language Preference Time Preferences Display Version Reset Phone 2 3 4 5 6 7 8 9 Switch Controller Tip For quick selection press the number on the dialpad that corresponds to the menu item Use the up and down navigation buttons to scroll through the Configuration menu list The button takes you to the beginning of a list and the button take
49. key and press the 6 MNO appears on the display The second time button twice on the dial pad the 6 button is pressed the letter n appears on the display 2 Pause for one second and press The letter o appears on the display the 6 button three times 3 Press the 7 button three times The letter r appears on the display i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 22 Chapter 2 Introducing your i2002 Internet Telephone Step Action Result 4 Press the 8 button The letter t appears on the display 5 Press the 3 button twice The letter e appears on the display 6 Press the 5 button three times The letter I appears on the display Note Your i2002 Internet Telephone may already default to alphanumeric dialing If you see the NoAlph softkey then you are already in alphanumeric dialing mode Tip To enter an uppercase letter press the up navigation button following the entered letter To change to lowercase press the down navigation button following the entered letter The back navigation button erases the last character To enter a space press the right navigation button In alphanumeric dialing the 1 dialpad button represents the following characters Character Name at star used as wildcard symbol in global searches period dash underscore ampersand apostrophe
50. l i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 48 Chapter 4 Making calls 2 Press the line button associated with the call or press the Switch softkey to switch calls The following example describes how to switch between calls on the same line 1 Jdoe uses the navigation buttons to display the inactive call with mjane From MaryJane mjane M Switch Ris Call Join 2 Jdoe presses the Switch softkey or the line button next to jdoe s name on the screen The call between csmith and jdoe is put on hold 3 Once again the call between mjane and jdoe becomes active and mjane s line information remains on the display From MaryJan mjane Trnsfr Audio Call 4 Choose csmith s call and press the Switch softkey to place mjane on hold and switch the call back to csmith Tip Switching between calls works for both incoming and outgoing calls To end an active call press the Goodbye button or put the handset on the receiver In the following example jdoe is conversing with mjane mjane s caller ID appears on the display To end this active call NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 49 Jdoe presses the Goodbye button or puts the handset on the receiver The call is released between jdoe and mjane The call between jdoe and csmith is left on hold The information about the call between jdoe and csmith still displays Jdoe
51. lect Yes or No If you select Yes then you will be prompted with this warning every time you log in or when your telephone or server resets If you select No then you will not see this warning again Note If you move you can reset your location through the Config menu Refer to Specifying location on page 34 for instructions Step 4 Specifying login time After choosing your location the following screen appears Use timed login for 1 Login Timed Days Cancel To log in for a specified amount of time 1 Enter the amount of time you want to be logged in Press the third softkey to change Days to Hours as desired 2 Then press the Timed softkey to log in for the specified amount of time The system automatically logs you off after the specified time has elapsed To log in permanently Press the Login softkey to use the network provisioned values The system will automatically re register you and you will remain logged in until you manually log off Once you are logged in the idle display appears 06 06 9 31 am View Servcs Srch Config NN10319 111 Standard Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone 9 Resetting your i2002 Internet Telephone Use the Reset Phone option in the Config menu see Resetting your i2002 Internet Telephone on page 37 or unplug your telephone Upgrading firmware Tip If there is a newer firmware load for
52. lephone Topics include e Setting up and initializing your 12002 Internet Telephone e Introducing your 12002 Internet Telephone e Configuring the 12002 Internet Telephone e Making calls e Managing your calls e Advanced features and services e Troubleshooting For a brief overview of how to use the SIP Multimedia PC Client to control your 12002 Internet Telephone see Appendix A Using the Multimedia PC Client and the 12002 Internet Telephone on page 83 Appendix B Setting DHCP parameters on page 85 provides details about how to set up telephones that are not already configured For a list of telephone parts numbers and where to go for help refer to Appendix C Customer support on page 91 i2002 Internet Telephone User Guide Standard Nortel Networks Confidential viii About this guide Audience This guide is intended for subscribers of the i2002 Internet Telephone services and features Text conventions This guide uses the following text conventions bold text Indicates the i2002 softkey you need to press Example Press the Ok softkey italic text Indicates new terms document titles Example See the i2002 Internet Telephone User Guide Acronyms This guide uses the following acronyms DHCP Dynamic Host Configuration Protocol DND Do Not Disturb DTMF Dual Tone Multi Frequency ISDN Integrated Services Digital Network IM Instant Message IP Internet Protocol IPCM Internet Proto
53. ling see Entering alphanumeric characters on page 21 i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 32 Chapter 3 Configuring the i2002 Internet Telephone Setting IM display You can choose to block all incoming instant messages so that the text does not appear on the telephone display The default setting is ON To change the IM display setting Press the Config softkey Choose the Preferences option and press the Select softkey Choose the IM Display option and press the Change softkey A OO N a Press the Ok softkey to change the IM Display option or press the Cancel softkey to exit Setting search method You can select the method to search for entries in your address book inbox and outbox The choices are as follows Index Enter the number associated with the entry 1st Character Search Enter the first character of the entry Name Search Enter all of the characters of an entry name Press the Config softkey Choose the Preferences option and press the Select softkey Choose the Search Method option and press the Change softkey Select a search method from the list a fF O N Press the Ok softkey to change the search option or press the Cancel softkey to exit Tip For information on how to use the search function refer to 9 Searching for addresses on page 43 NN10319 111 Standard Nortel Networks Confidential Chapter 3
54. ltimedia PC Client and the i2002 Internet Telephone 2 Check Use the i200x to indicate that you want the 12002 Internet Telephone to provide premium quality voice while the PC provides advanced IP and multimedia services Enter the port number and optionally the MAC address for the 12002 Internet Telephone Tip The Multimedia PC Client can automatically detect and fill in the MAC address field with information it obtains from the first Internet Telephone that attempts to contact it on the port specified in Step 4 4 Check whether you wish the network to take over control of the 12002 Internet Telephone when the Multimedia PC Client exits The default is that this feature is activated This step is optional Check whether the Multimedia PC Client should route voice to from the telephone set for private IP addresses This option may be required if you are using a private LAN in a home office In this case the S1 server 1 and S2 server 2 settings on the 12002 Internet Telephone must be set to the PC s IP address in order for the Multimedia PC Client to control the phone Refer to Appendix B Setting DHCP parameters on page 85 for instructions This is not usually required for work office use The default for this feature is not active This step is optional 6 Click Ok to save your changes or Cancel to exit without saving 12002 Internet Telephone indicator The Multimedia PC Client main window has a status area
55. mation to use during the initialization procedure Step 1 Enter an activation key When the i2002 Internet Telephone successfully connects to the server the Activation key screen appears Tip Your system administrator will provide you with an activation key i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 6 Chapter 1 Setting up and initializing your i2002 Internet Telephone Activation key gt Ok Alpha Tip If your i2002 Internet Telephone cannot locate the server it will automatically retry every two minutes After several attempts if your telephone set does not locate the server contact your system administrator for assistance Enter the activation key and press the Ok softkey the following screen displays Provisioning Ok Alpha Once the i2002 Internet Telephone is successfully provisioned then you may see an idle display that indicates you are ready to use the phone or you may be prompted to log in Step 2 Logging in to your i2002 Internet Telephone The device is ready for login and the newly provisioned device idle screen displays At the prompt enter your username and password supplied by your system administrator For instructions on how to enter alphanumeric information see Entering alphanumeric characters on page 21 The following figure shows user tom logging in ID gt Login NoAlph Tip When typing in your user name
56. mponents e 12002 Internet Telephone set e telephone handset e telephone handset cord e 12002 base e AC adapter ethernet cable i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 2 Chapter 1 Setting up and initializing your i2002 Internet Telephone e active LAN connection Note Optional keycaps for the buttons can be installed on your 12002 Internet Telephone Refer to the installation manual packaged with these optional keycaps for further information The following picture shows an i2002 Internet Telephone setlamp display line button En line utton 4 softkeys navigation buttons handsfree button quick buttons with LED goodbye button hold button mute button with LED headset button volume Control bar with LED NN10319 111 Standard Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone 3 Installing your i2002 Internet Telephone i Warning Severe damage will occur if this set is plugged into an ISDN connection Contact your administrator to ensure that you plug the set into a 10 100 BaseT Ethernet jack To connect your 12002 Internet Telephone 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the telephone base and connect the other end of the handset cord to the handset Choose one of the following connections a Foratelephone not sharing a LAN ac
57. n The display prompts Add to Friends Press the Yes or No softkey Note You cannot save an inbox entry to the address book while you are on an active call Deleting an inbox entry To remove an entry from your inbox Press Le Choose an entry or enter the number associated with the entry Press the Del softkey A OND To delete the single entry press Ok To delete all the entries from a particular caller press the AllUsr softkey To delete all of the inbox entries press the All softkey NN10319 111 Standard Nortel Networks Confidential Chapter 5 Managing your calls 65 Managing your address book The i2002 Internet Telephone allows you to keep a list of addresses Tip Use the right navigation button to access to entry access details including presence status Use the left navigation button to scroll back to the previous screen Accessing your address book To access your address book and make a call 1 Press EE Or press the View softkey choose the address book option and press the Select softkey Use the navigation buttons to choose an entry Press the Call softkey to place a call Adding an entry To add an entry to the address book 4 From the address book screen press the Add softkey Enter the name and press the Ok softkey Enter address and press the Ok softkey The display prompts you Add to Friends Press the Yes or No softkey Removing an entry To
58. n press the Join softkey 4 Hang up the handset or press the Goodbye softkey to disconnect from the conference Check a stock 1 Select the Serves softkey quote 2 Use the navigation buttons to select the Stock Query feature from the display area 3 Use the dialpad to enter the symbol of the stock you wish to query If you make a mistake re enter the symbol and the previous entry is deleted 4 Select the Query softkey to initiate your query Once the query is complete the quote appears on the display NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 41 Softkey dialing options When you go off hook to make a call the idle display changes Ca gt VMail Rdial NoAlph Sbjct Press To VMail Dial your voice mailbox if configured Rdial Dial the last number you called Alpha NoAlph Activate alphanumeric dialpad characters Sbjct To select a call subject to add to you call Note The Rdial softkey does not appear on the display until after you have made your first call Placing a call You can make calls with your 12002 Internet Telephone in any of the following ways To make a call with the Do this Handsfree button Press the Handsfree button to go off hook on the primary line the green line button and produce a dial tone Line button Press any available line button to produce a dial tone An available line has a
59. ne associated with you will have call forwarding canceled Press the Serves softkey Press the down navigation button to choose the Call Forwarding option and press the Select softkey Press the Ok softkey to cancel forwarding for the primary line If there is more than one user logged in then you will be prompted to press the line i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 74 Chapter 6 Advanced features and services button next to the line that you wish to cancel forwarding When you press the forwarded line button call forwarding is canceled immediately Do Not Disturb DND The Do Not Disturb feature blocks all calls on a per line basis and prevents them from ringing on your i2002 Internet Telephone If your i2002 Internet Telephone is the only device defined in your active ring list then any incoming calls will be directly sent to the next ring list If you have multiple contacts listed in your current ring list then the other devices will continue to ring for the defined number of rings before the call moves to the next ring list Tip For more information about creating a ring list refer to the Personal Agent User Guide Press the Serves softkey 2 Press the down navigation button to choose the Do Not Disturb option and press the Select softkey 3 Press the Ok softkey to enable Do Not Disturb Incoming calls do not ring The display beside the line button periodicall
60. omatically selected Enter your password Press the Out softkey Retrieve parked call You can retrieve a call that is parked on the system if you have the call ID 1 Press the Serves softkey i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 76 Chapter 6 Advanced features and services 2 Press the down navigation button to choose the Retrieve Parked Call option and press the Select softkey The screen prompts you to enter the call ID Enter the call ID and press Ok You are connected with the call and the display shows all of the active call softkeys Tip If there is already a call parked for you and you access the Retrieve Parked Call option then you will be prompted to choose between retrieving the call parked specifically for you or entering another call ID Global Search You can search through the global address book of all users on your system in order to call or add entries to your personal address book Tip Use the star character to indicate a wild card in the search string Enter the star character by pressing the button on the keypad or through the special characters available with alphanumeric dialing refer to Entering alphanumeric characters on page 21 Press the Serves softkey Or press the Srch softkey on the idle display and go to step 3 Press the down navigation button to choose the Global Search option and press the Select softkey
61. or more information To park an active call for a specific user Press the Park softkey Press the User softkey Enter the name or address of the person who needs to retrieve this call and press the Ok softkey The user you designate to retrieve this parked call receives a message on their display If the call is not retrieved then it rings back on your telephone Tip If you wanted to take a call from another device or move to a private office you can park a call against yourself In this case the parked call will not ring back to you if you don t pick it up within the specified time Transferring a call You can transfer a call without speaking to the person you are transferring to blind transfer or you can consult with the party prior to completing the transfer Call transfer While on a call you can transfer a call to another party without waiting for that party to answer The originating or terminating party can initiate the transfer but is no longer involved in the call upon completing the transfer To transfer a call 1 Press the Trnsfr softkey i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 52 Chapter 4 Making calls 2 Enter the address where you want to transfer this call or press the quick buttons to access and select an entry from the inbox outbox or address book 3 Press the Trnsfr softkey The display prompts you to select whether or not you want to cons
62. ple users logged in then the primary line users programmed line buttons occupy the unused line buttons When the primary line user logs off then the programmed line buttons for the second user appear e multiple users who log in after the primary line occupy the line buttons sequentially and override any programming e when a user logs off the line button returns to its former programming e multiple users may program any unoccupied line buttons i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 78 Chapter 6 Advanced features and services when the primary line user logs off then the second line button users programming appears on unoccupied line buttons Note The primary line key 1 is not available for programming gt To program a key 1 2 5 Press the Serves softkey Press the down navigation button to choose the Program Key option and press the Select softkey The display lists the unused line keys that are available to program Use the up and down navigation buttons to scroll through this list Locate the line key you want to program and press the Set softkey The display lists the feature options that are available Use the up and down navigation buttons to scroll through this list Scroll to the feature you want to program and press the Set softkey The display prompts you to enter a text label for this key The text label will appear beside the line key at the top of yo
63. presses the Hold softkey to resume the conversation with csmith Placing a conference call The i2002 Internet Telephone allows you to connect calls together to form a conference While on a call you can initiate a conference call to connect new parties to the call To place a conference call using the Call softkey 1 Press the Call softkey Your current call is automatically put on hold Enter the new address Press the Send softkey The new address begins to ring Once the new party answers the call the display changes You can speak to the newly called party and the original called party is still on hold 4 When the party answers press the Join softkey to connect the calls To place a conference call to entries in your inbox outbox or address book while on a call 1 Press the Call softkey Your current call is automatically put on hold 2 Press an inbox outbox or address book quick button 3 Choose an entry 4 Press the Select softkey The new address begins to ring Once the new party answers the call the display changes You can speak to the newly called party and the original called party is still on hold i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 50 Chapter 4 Making calls 5 To complete the conference call press the Join softkey Tip Any party including the originator of the conference call may hang up and the remaining callers on a conference call will still b
64. pressing from left to right Tip If you miss the flashing introduction screen unplug and plug in your i2002 Internet Telephone to reach the configuration screen where you can press the softkeys If your network supports DHCP go to page 86 If your network does not support DHCP go to page 87 If your network supports DHCP 1 If your i2002 network supports DHCP enter the configuration parameters at the prompt in the display area of your phone as described in the following table Tip You may need to contact your system administrator to check p whether your network supports DHCP Parameter Value Definition DHCP enable 1 Yes DHOP full or partial 1 Partial S1 IP lt valid Server IP address gt Primary server IP Client Manager or Multimedia PC Client IP address S1 PORT 5000 Primary server port S1 ACTION 1 Primary action code must be set to 1 S1 RETRY Count 1 Primary retry count NN10319 111 Standard Nortel Networks Confidential Setting DHCP parameters 87 Parameter Value Definition 2 IP lt valid Server IP address gt Secondary server IP Client Manager or Multimedia PC Client IP address Note If you do not know the secondary IP address use the primary IP address for the secondary address S2 Port 5000 Secondary server port Note If you do not know the secondary port use the primary port S2 ACTION Secon
65. r users on the system to your online status Users that have you listed as one of their friends can see if you are connected or unavailable You can also customize your own presence option see page 59 Tip If your presence status is Unavailable and you log off or the system resets then you will be prompted to change your status when you log in again To change your online status or presence 1 Press the View softkey 2 Choose the Presence option and press the Select softkey Your current presence status appears on the display 3 Press the Change softkey Use the up and down navigation buttons to choose either the Connected or Unavailable option Tip If you select Unavailable Busy as your status then calls will not ring on your telephone Incoming calls are either handled by the Make Subscriber Busy MSB route through the Personal Agent if applicable or they are treated the same way as the Ignore feature This feature is service package dependent Press the Select softkey Choose a presence option and press the Select softkey The display shows your new presence status and prompts you to confirm 6 Press the Ok softkey to confirm Entering your own presence option Customizing presence options You can add up to four customized presence options to either the Connected or Unavailable options list The text for a customized presence option can be up to 32 characters in length To add an option to a list
66. remove an entry from the address book 1 2 Choose the entry in the address book Press the Modify softkey and then the Del softkey The display changes to a confirmation screen Press the Ok softkey to delete the entry or Cancel to cancel the deletion i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 66 Chapter 5 Managing your calls Editing an entry To edit or change a address book entry 1 Choose the entry in the address book 2 Press the Modify softkey 3 Edit the name and press the Ok softkey Tip The Delete softkey permanently removes this entry from the address book 4 Edit the address and press the Ok softkey Tip The Back softkey returns you to the edit name display 5 If the entry is a friend then the display prompts you Remove from Friends If the entry is not in the list of friends then the display prompts Add to Friends 6 Press the Yes or No softkey Managing your outbox The 12002 Internet Telephone keeps a list of all your outgoing calls Accessing your outbox To access your outbox and make a call 1 Press Or press the View softkey choose the Outbox option and press the Select softkey 2 Use the navigation buttons to choose an entry or enter the number associated with the entry NN10319 111 Standard Nortel Networks Confidential Chapter 5 Managing your calls 67 3 Press the Call softkey to dial the entry Tip
67. ry server IP Client Manager or Multimedia PC Client IP address Note If you do not know the secondary IP address use the primary IP address for the secondary address S2 Port 5000 Secondary server port Note If you do not know the secondary port use the primary port S2 ACTION Secondary action code enter 1 for UNIStim S2 RETRY COUNT Secondary retry count VLAN 0 No 1 Yes QoS 802 1a VLAN Tag Service Warning The VLAN parameter should never be selected unless the N underlying network switches have been configured to filter on VLAN IDs Otherwise the 12002 may fail to work properly NN10319 111 Standard Nortel Networks Confidential Setting DHCP parameters 89 After pressing the Ok softkey on the last configuration parameter you will see a message Locating Server Where to go next After the i2002 Internet Telephone has successfully located the server follow the instructions in the following table If Then the telephone successfully connects to the server go to Step 1 Enter an activation key and the display prompts you to enter an activation on page 5 key Activation key gt Ok Alpha the telephone successfully connects to the server you are ready to use your telephone and the location prompt appears Go to Step 3 Choosing your 1 Other Been location on page 7 Select i2002 Internet Telephon
68. s book Cancel to return to the idle display For more information see Managing your address book on page 65 Inbox Displays a log of calls received Press Call to place a call to the entry that appears on the display All Missed toggles between the list of all calls and those you missed Delete to remove the entry from the list Ok to return to the previous screen list of Inboxes or idle display If there are multiple users on the phone you will first be presented with a list of inboxes and the following softkeys Select to display the missed calls for the inbox Cancel to return to the idle display For more information see Using the inbox options on page 62 Outbox A Displays a log of the most recent calls you made Press Call to dial the entry Delete to remove an entry Ok to return to the previous menu If there are multiple users on the phone you will first be presented with a list of outboxes and the following softkeys Select to display the missed calls for the outbox Cancel to return to the idle display For more information see Managing your outbox on page 66 Quick Services Access to Presence Global Search Stock Query Send IM Do Not Disturb and Retrieve Parked Call Press Select to select the entry Cancel to return to the idle display For more information about these features see Advanced features and services on page 69 i2002 Int
69. s icons that change according to call activity For more information about icons see Recognizing common i2002 Internet Telephone icons on page 25 e w if there is more information to display use navigation buttons to view The softkey area of the display shows the labels for the corresponding telephone buttons below The softkey labels change according to the telephone activity From the idle display you can access the View Services and Config menus as well as activate the Srch Global Search feature Entering alphanumeric characters You can make a call by dialing a telephone number or by dialing a person s alphanumeric address for example jdoe2 domain com Alphanumeric dialing refers to the spelling of names or words by dialing alphabetic characters co located with the numbers on the numeric dialpad of your 12002 Internet Telephone For example the 6 button on your numeric dialpad represents the letters m n and o You can cycle through the letters and finally the actual number by repeatedly pressing the number button Names or words that have two adjacent letters that require the same button such as in the name nortel are entered by entering the first character briefly pausing and entering the next letter To practice using alphanumeric dialing follow the steps in this table to spell the word nortel Step Action Result 1 Go off hook press the Alpha The first time the 6 button is pressed m soft
70. s you to the end of a list Note Some menu options allow you to configure or view parameters that are specific to a line If there are multiple users logged in to the telephone then you are prompted to select your line button i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 28 Chapter 3 Configuring the i2002 Internet Telephone Adjusting volume settings The volume settings sub menu offers the following options Ring Pattern Handset Volume Headset Volume Handsfree Volume Un A U N m Alerting Volume Tip You can adjust the handset headset handsfree and alerting volume when a call is ringing or while on an active call using the volume control bar located below the dialpad The new volume setting becomes the default for the telephone Note You must press the Save softkey at the volume settings sub menu after you have made your changes in order to apply your new volume settings Adjusting ring pattern The i2002 Internet Telephone offers you several different ring patterns You can select a ring pattern that is different from your co workers to easily distinguish when your telephone is ringing To change your ring pattern Press the Config softkey Choose the Volume Setting option and press the Select softkey Choose the Ring Pattern option and press the Select softkey A Q N Use the up and down navigation buttons to scroll through the different ring p
71. sfree or pick up the handset Redrct Send the call to another destination Decline Stop the call from ringing cancel Ignre Stop the call from ringing and handle it through a ring list See Incoming call options on page 53 for more information Note For information on how to set up ring lists refer to the Personal gt Agent User Guide i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 46 Chapter 4 Making calls Active call actions After you have answered a call the following options are available From Brian brian1 Trnsfr Audio Call Press To Trnsfr Transfer the call to another party Audio Display details about the current codec setting and change your codec See Changing audio settings on page 81 for more information Call Initiate new outgoing calls Park Places the call on hold on the system so that another person can retrieve it See Parking a call on page 50 for more information Receiving a second call If you are on an active call and someone else tries to call you on the same line the the 12002 Internet Telephone alerts you with an audible beep and the ringing call information appears on the display For example While mjane and jdoe are talking jdoe receives an incoming call from csmith An audible beep alerts jdoe of the incoming call from csmith The information about the call with mjane no longer appears on
72. ss the Config softkey and select the Reset Phone option Call does not connect Before reporting a network problem ensure that you are using the correct address to call someone Using SIP addresses versus IP addresses Rather than dialing an IP address for example ron 12 134 47 78 remember to use the SIP address for example ron3 acme com The proxy server that routes the call may serve multiple domains and would not know the domain where a user IP address resides Domain name You must enter the domain for example acme com if the person you are calling is not in your domain Note The domain name in a user address may not be an Internet domain gt Call is connected but there is no audio If you are using the handset check to ensure that the headset button is not activated The bright red LED light beside the button indicates when the headset option is active When the headset option is active and even if there is not headset plugged in you cannot receive or transmit audio through the handset NN10319 111 Standard Nortel Networks Confidential Chapter 7 Troubleshooting 81 Changing audio settings The i2002 Internet Telephone allows you to change speech codec settings while on a call to achieve better audio quality The term codec is an acronym that stands for Compression Decompression The codec setting controls how speech compresses decompresses into digital packets for transmission over
73. t to the Send IM option press the button and use the navigation buttons to scroll through the options Send an IM to an entry in the inbox outbox or address book To send an instant message to an entry in your address book or outbox 1 Select the Serves softkey 2 Press the down navigation button to choose the Send IM feature and press the Select softkey i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 72 Chapter 6 Advanced features and services Press an Inbox Outbox or Address Book quick button Choose an entry and press the Select softkey Enter your message text O a A Oo Press the Send softkey A confirmation message appears Handling incoming instant messages When your i2002 Internet Telephone beeps to alert you of a new instant message IM you can Use the navigation buttons to scroll through the IM text 2 Use the Detail softkey to view details about the IM Press Call to call the sender of the IM Press the Reply softkey to reply to an IM Enter a text message and select the Send softkey or Cancel to return to the idle display Use the Prev and Next softkeys if you have more than one IM to view Press the Cancel softkey to clear all IM messages Note The i2002 Internet Telephone can only display ten instant messages at a time The eleventh instant message sent to your telephone will be dropped It is important to clear your instant messages
74. takes you to the end of a list oO N Oa A CQ PD Note Some menu options allow you to configure or view parameters that are specific to a line If there are multiple users logged in to the telephone then you will be prompted to select your line button i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 58 Chapter 5 Managing your calls Some of these items can also be accessed using the quick buttons et tcl Address book Inbox Outbox Accessing the list of friends You can maintain a list of users on your system that you frequently contact using the Personal Agent if available Through the View menu on your i2002 Internet Telephone you can see who in your list of friends is connected or unavailable To access the list of friends Press the View softkey 2 Choose the Friends option and press the Select softkey to access your list of friends Your personalized list of friends appears on the display 3 Use the up and down navigation buttons to scroll through the list Use the right navigation button to view the presence details for this entry You have the option to IM or Call the entry you highlight Tip For more information about creating a list of friends refer to the Personal Agent User Guide NN10319 111 Standard Nortel Networks Confidential Chapter 5 Managing your calls 59 Changing your presence status The presence option allows you to alert othe
75. the idle display and your changes will not be applied NN10319 111 Standard Nortel Networks Confidential Chapter 3 Configuring the i2002 Internet Telephone 31 Adjusting contrast setting To set how light or dark the characters appear on your LCD display A OO N a Press the Config softkey Choose the Contrast Setting option and press the Select softkey Use the left and right navigation buttons to make the display lighter or darker Press the Ok softkey when you are satisfied with the contrast or the Cancel softkey to cancel any changes to the display Setting preferences The preferences sub menu offers the following options Alpha Dialing set the default dialing mode IM Display block instant messages from appearing on the display Search Method select an index 1st character or name search mechanism Ignore Action choose a setting for the Ignore softkey Dialpad select the character set that corresponds to your language Setting alpha numeric dialing You can set the telephone dialpad to default to alphanumeric dialing or to dial only numbers To change the alphanumeric dialing default A OO N Press the Config softkey Choose the Preferences option and press the Select softkey Choose the Alpha Dialing option and press the Change softkey Press the Ok softkey to change the Alphanumeric dialing option or press the Cancel softkey to exit Note For more information about using alphanumeric dia
76. the network Each codec selection provides a framesize in milliseconds for encoding the speech packets The larger the framesize the less packets are required and so the greater the efficiency of transmitting speech over the network However it also means that the speech delay is increased on the call Note The changed setting only applies to the current active call The settings return to default for the next call A general rule for selecting the codec and framesize is as follows High quality Medium quality Low quality PCMU 20 ms PCMU 30 ms G729A 30 ms PCMA 20 ms PCMA 30 ms G729A 20 ms 1 During an active call press the Audio softkey The display shows two choices 1 Change audio setting 2 Monitor audio quality Select the Change audio setting option and press Ok Use the navigation buttons to highlight the desired quality setting and press Select The system applies the new audio settings Tip Your system administrator sets the default codec and framesize for all your calls i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 82 Chapter 7 Troubleshooting Quality of service information In order to improve your service or perhaps to determine a solution to a quality issue your service provider may ask you to record quality of service information for your calls To view quality of service information for an active call 1 Press the Audio softkey 2 Select t
77. tion press the number on the dialpad that corresponds to the menu item Use the up and down navigation buttons to scroll through the Services menu list The button takes you to the beginning of a list and the button takes you to the end of a list Note Some menu options allow you to configure or view parameters that are specific to a line If there are multiple users logged in to the telephone then you will be prompted to select your line button i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 70 Chapter 6 Advanced features and services Stock query Your 12002 Internet Telephone can be set up to display stock quotes on the display Note This feature may not be activated for your system Contact your gt system administrator for more information To setup the stock query feature 1 Select the Serves softkey Choose the Stock Query option and press the Select softkey Enter the symbol of the stock that you want to query The default mode for entering a stock symbol is alphanumeric Use the left navigation button to delete individual characters The Clr softkey deletes the entire line Press the Query button The display may change briefly to show that the query is in progress When the query is complete the result is displayed Press the Save softkey Press the Add softkey to add this stock query to a bulletin that displays on your screen You can also query for anot
78. tworks o C Orne Tip Your i2002 Internet Telephone may be pre configured or may require a partial or total initialization Refer to the following table When you power up your i2002 Internet Telephone if the display shows that the server is unreachable and continuously resets Server unreachable restarting Then go to Setting DHCP parameters on page 85 and follow the steps in the order they appear if the telephone successfully connects to the server and the display prompts you to enter an activation key Activation key gt Ok Alpha go to Step 1 Enter an activation key on page 5 NN10319 111 Standard Nortel Networks Confidential Chapter 1 Setting up and initializing your i2002 Internet Telephone 5 When you power up your i2002 Internet Telephone Then if the telephone successfully connects to the the i2002 has been provisioned but a server and the display prompts you for your user has not been assigned Go to Step login id 2 Logging in to your i2002 Internet Telephone on page 6 ID gt Login NoAlph the telephone successfully connects to the you are ready to use your telephone Go server and the location prompt appears to Step 3 Choosing your location on 1 Other 06 06 9 31 am Page 7 Select Tip You may need to contact your system administrator to determine the correct infor
79. uide Standard Nortel Networks Confidential 34 Chapter 3 Configuring the i2002 Internet Telephone Specifying location You have the ability to access the system from different locations For example you may move to another building or temporarily log into someone else s 12004 Internet Telephone At login the system prompts you to select your location from a pre defined list in order that emergency services may be correctly routed if needed You can also initiate a change to your location through the Config menu To change your location information 1 2 Press the Config softkey Use the up and down navigation buttons to choose the Location option and press the Select softkey If you select Other a warning message appears Warning A location was selected that may affect your emergency services Display this warning in the future Select Yes or No If you select Yes then you will be prompted with this warning every time you log in or when your telephone or server resets If you select No then you will not see this warning again Note If you choose Other as your location and you dial an emergency gt number there may be delays in locating you 3 Press the Ok softkey or Cancel to return to the idle display You may be prompted to select a sub location as well Follow the prompts to continue The Back softkey returns you to the previous display Setting language preferences You can select the language
80. ult with the called party 4 Press the No softkey to complete the transfer without consulting with the party you are calling The original called party is put on hold The display confirms if the transfer is complete or fails 5 Press the Ok softkey to return to an idle display or if the transfer failed press the line key to reconnect the call Call transfer with consult While on a call you can call another address speak with the person at the new address and then transfer the original call to the new address To transfer with consult 1 Press the Trnsfr softkey 2 Enter the address where you want to transfer this call or press the quick buttons to access and select an entry from the inbox outbox or address book 3 Press the Trnsfr softkey The display prompts you to select whether or not you want to consult with the called party 4 Press the Yes softkey to consult with the party you are calling The original called party is put on hold The call to the new address rings 5 Consult with the party you wish to transfer the first call to Press the Trnsfr softkey to complete the transfer or Cancel to disconnect and return to the original call The display confirms if the transfer is complete or fails 6 Press the Ok softkey to return to an idle display or if the transfer failed press the line key to reconnect the original call NN10319 111 Standard Nortel Networks Confidential Chapter 4 Making calls 53 Incom
81. ur telephone Follow the prompts to enter the information to program this key Remove a programmed key To delete a programmed key Press the Serves softkey Press the down navigation button to choose the Program Key option and press the Select softkey The display lists the unused line keys that are available to program Use the up and down navigation buttons to scroll through this list Highlight the key you want to delete and press the Remove softkey The text label for the key is deleted The key is once again available as a line key or for programming NN10319 111 Standard Nortel Networks Confidential 79 Chapter 7 Troubleshooting This section includes instructions for resolving some common problems that you may encounter Locating the MAC address Examine your i2002 Internet Telephone set The white label on the left of the set shows a series of numbers The last number is the MAC address similar to 00 60 38 XX XX XX Write this sequence down for later use The following picture shows the MAC address label PEC NTDU76AA Aba Mocek eu NO 12002 MFG GATE MORDAS Manne I ALTER D 00031C Manually restarting your i2002 Internet Telephone There are two ways that you can manually restart your 12002 Internet Telephone 1 Power cycle unplug and replug your phone or i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 80 Chapter 7 Troubleshooting 2 Pre
82. with a telephone icon This icon lights up when the Multimedia PC Client controls the 12002 for voice telephone NN10319 111 Standard Nortel Networks Confidential 85 Appendix B Setting DHCP parameters After you power up your 12002 Internet Telephone if the display indicates that the server is unreachable and it continuously resets then you need to configure some parameters Server unreachable restarting Things to consider when setting parameters Enter requested information in the menu fields by pressing the number keys on the dialpad Press the key to enter a period when entering an IP address To record the entry and advance the initialization to the next parameter press Ok To abandon the manual configuration process and restart the power up press Cancel If you enter parameters manually use the BKSpace or Clear softkeys to edit the default entry BKSpace deletes each character as the key is pressed Clear deletes the entire entry Each parameter must have a corresponding entry An audible beep notifies you if you attempt to advance to the next parameter without a field entry i2002 Internet Telephone User Guide Standard Nortel Networks Confidential 86 Setting DHCP parameters Begin the initialization process To begin the initialization process at the flashing Nortel Networks screen quickly press each of the four softkeys located at the bottom of the display screen once
83. y changes to indicate that DND is active and the telephone icon appears hollow Cancelling DND The line button telephone icon and text indicates that you have the DND feature activated To disable DND press the DND softkey on the idle display and confirm the cancellation To cancel DND through the Services menu Press the Serves softkey 2 Press the down navigation button to choose the Do Not Disturb option and press the Select softkey 3 Press the Ok softkey to disable Do not Disturb NN10319 111 Standard Nortel Networks Confidential Chapter 6 Advanced features and services 75 User login To log in as an 12002 Internet Telephone user 1 O a PB o User logout Press the Serves softkey Press the down navigation button to choose the User Login option and press the Select softkey Enter your user ID and press Login Enter your password and press Login Choose your location and press Select Enter an amount of time press the Days Hours softkey to toggle between the two and press Timed or press the Login softkey to use the network provisioned values To log out as an 12002 Internet Telephone user 1 2 Press the Serves softkey Press the down navigation button to choose the User Logout option and press the Select softkey The screen prompts you to indicate your line if there is more than one user logged in and then for your password If you press the Ok softkey then the primary line key user is aut

Nortel I2002 IP Phone w/Text Keycaps, No P/S

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