Plextor (PX-12CSI) Internal 12x CD
Contents
1. CHAPTER 13 Contacting Plextor s Technical Support Department YOUR TASK Learn the variety of methods you can use to contact Plextor s Technical Support Department Learn what information you should gather before contacting Plextor s Technical Support Department YOUR OBJECTIVE Know how to getin contact with Plextor if you experience any problems installing or operating your 12PleX CD ROM drive YOUR METHOD Store Plextor s e mail W eb site phone fax and BBS numbers in a convenient location Keep your drive s serial number and a copy of your sales receipt handy as well If you experience a problem while installing or operating your 12PleX drive please Ea refer first to the troubleshooting chapter Chapter 12 in this manual It contains solutions to the most common types of problems fielded by our technical support staff Our Technical Support Department will help you solve problems that relate specifi cally to your 12PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our technical support staff will try to help you identify the part e g SCSI interface board at fault and will refer you to the manufacturer of that part for further assistance Although we think highly of the capabilities of our technical support staff we recognize that they do suffer from some limitations namely they do not posses2. KC that can pack up to eight hours of audio onto a single compact disc Plextor s home office is in Tokyo Plextor first opened an office in California s Silicon Valley in 1990 Rapid growth has required itto move twice since then to larger offices Plextor now occupies a 30 000 sq ft facility in Santa Clara California which is staffed by sales marketing technical support engineering administrative and shipping personnel O ur European office in Brussels began operation in 1994 68 12PLEK OPERATION MANUAL Plextor s CD ROM Drives DATA ACCESS BU FFER MODEL INTRODUCED TRANSFER RATE TIME SIZE 1st generation DM 3020 5020 1990 150KB sec 430ms 64KB 2nd generation DM 3021 5021 1991 150KB sec 340ms 64KB 3rd generation DM 3024 5024 1992 300KB sec 265ms 64KB 4th generation DM 3028 5028 1993 335KB sec 240ms 64KB 5th generation PX 43CH 45CH 1994 600KB sec 220ms 1MB 6th generation PX 43CS 45CS 1994 600KB sec 170ms 256KB 7th generation PX 63CS 65CS 1995 900KB sec 145ms 256KB 8th generation PX 43CE 45CE 1995 675KB sec 130ms 256KB 9th generation PX 83CS 85CS 1996 1200KB sec 115ms 256KB 10th generation PX 12CS 12TS 1996 1800KB sec 105ms 512KB Warranty Information PLEXTOR CORP PLEXTOR warrants your 12PleX CD ROM drive against any defect in material and workmanship under normal use for a period of two years following it
3. aptec listing SCSI interface boards and Mac device drivers 12PLEX OPERATION MANUAL 65 CHAPTER 14 Specifications PX 12XSi Internal PX 12XSe External Disc Useable Formats Disc Diameter Rotational Speed at 12X CD ROM Mode 1 CD DA CD I Video CD MPEG CD ROM XA Mode 2 Form 1 Form 2 Photo CD CD Plus CD G Karaoke 12 cm 60 min amp 74 min Inner Track 6360 rpm Outer Track 2400 rom CD ROM Mode 1 CD DA CD I Video CD MPEG CD ROM XA Mode 2 Form 1 Form 2 Photo CD CD Plus CD G Karaoke 12 cm 60 min amp 74 min Inner Track 6360 rpm Outer Track 2400 rpm Performance Data Transfer Rate Sync Async Access Speeds Full stroke One third Stroke Random Access Random Seek Data Buffer Optical Pickup Laser Slide Mechanism Spindle M otor 1800 KB sec Burst 10 MB sec Burst 5 0 MB sec 220 ms 150 ms 105 ms 95 ms 512 KB Semiconductor Linear M otor Brushless 1800 KB sec Burst 10 MB sec Burst 5 0 M B sec 220 ms 150 ms 105 ms 95 ms 512 KB Semiconductor Linear Motor Brushless Error Rate Mode 1 1 Block 10 Bits Mode 2 1 Block 10 Bits Mode 1 1 Block 10 Bits Mode 2 1 Block 10 Bits Front Panel Indicator LED Disc Loading Headphone Jack Volume Control Play Button Stop Eject Button DISC IN Power ON BUSY Automatic standard caddy Stereo mini jack 0 9V at 32 Ohms Wheel Knob Play Forwar
4. cted to your computer e g scanner fax board network board Returns You must receive an RMA Returned M aterials Authorization number from the Technical Support Department before any Plextor CD ROM drive can be returned for repair or replacement Any drive sent to Plextor without an RMA number will not be accepted Drives must be sent postage prepaid We recommend that you insure your shipment as Plextor cannot be held responsible for any damage that may occur during shipment Helpful Contacts Phone FAX BBS W eb Za COMPANY PHONE FAX BBS Product Web address Adaptec 408 945 8600 408 262 2533 408 945 7727 SCSI interface boards www adaptec com AMC 206 882 0587 206 861 8391 Audio cables cust svc amcdirect com Basin Comp 800 238 4453 818 598 0110 818 597 0275 SCSI interface boards Diamond 408 736 2000 408 325 7000 408 524 9301 Soundboards www diamond com DPT 407 830 5522 407 260 5366 407 830 1070 SCSI interface boards www dpt com DTC 408 942 4000 408 942 4052 408 942 4010 SCSI interface boards www datatechnology com Future Domain 714 455 8100 714 253 0429 714 253 0432 SCSI interface boards www adaptec com FWB 415 325 4392 415 833 4653 Mac device drivers www fwb com Pacific Inter Connects 408 654 0234 408 982 9329 Audio cables www piccable com Plextor 408 980 1838 408 986 1010 408 986 1569 Recommend SCSI soundboards audio cables and all other technical support needs www support plextor com Trantor see Ad
5. d Skip Stop Eject 66 12PLEX OPERATION MANUAL DISC IN Power ON BUSY Automatic standard caddy Stereo mini jack 0 9V at 32 Ohms Wheel Knob Play Forward Skip Stop Eject CHAPTER 14 Specifications PX 12XSi Internal PX 12XSe External Rear Panel Power Supply DC 5V 0 9A 1 0A Peak DC 12V 0 7A 1 8A Peak Power Switch Interface Connector SCSI 50 Pin Header Type Audio Output Analog O utput Molex Connector P N 50083 8014 4 pin Use Molex Housing P N 51030 0430 4 pin SCSI ID Parity Term Test Block Eject Jumper Switches AC 100 240V 50 60 Hz 0 3A Auto Switching Tumbler Type 3A 250V SCSI Two 50 Pin High density Connector Analog Output RCA Jacks Parity Term Test Block Eject SCSI ID DIP Switch Rotary Switch Environmental Conditions O perating Temperature 0 to 45 degrees Celsius Humidity 20 to 80 Noncondensing Storage Temperature 40 to 60 degrees Celsius Humidity 5 to 95 Noncondensing 0 to 45 degrees Celsius 20 to 80 Noncondensing 40 to 60 degrees Celsius 5 to 95 Noncondensing Dimensions and Weight Dimensions W H D 5 79 x 1 64 x 7 95 7 0 x 2 24 x 12 03 Weight 2 4 Ibs 5 7 Ibs Reliability MTBF 100 000 POH 100 000 POH Caddy Loading Tray Loading 200 000 load cycles 10 000 load cycles 200 000 load cycles 10 000 load cycles 12PLEX OPERATION MANUAL 67 ABOUT PLEXTOR Plextor is a s
6. pond to your question either by phone or modem 3 Send a fax to the attention of the Technical Support Department at 408 986 1010 Include your telephone number and the hours during which you can be reached Be as detailed as possible in describing your problem It typically is useful if you also send a printout of your AUTO EXEC BAT and CONFIG SYS files 4 Call 800 886 3935 and select the technical support extension Before You Call FAX Log On Za Please gather as much ofthis information as possible V The serial number of your CD ROM drive your serial number can be found both on the warranty card that accompanied the drive and on a label on the drive itself v The name and model number of your SCSI interface board e g Future Domain TMC 1610 Adaptec AHA 1515 Trantor T 130 V The version of the software device drivers that came with your SCSI interface board this typically is found on the label of the floppy disk which contains the device drivers v The version of the Windows DOS Mac Novell O S 2 or UNIX operating system you are using v The brand name and model number of your computer e g Dell 466 NP Micron P66PCI Powerstation ALR Evolution V Apple Macintosh Performa 575 64 12PLEX OPERATION MANUAL CHAPTER 13 Contacting Plextor s Technical Support Department v The type of VGA Super VGA or other graphics card you use V Brand name and model number of any other peripherals you have installed conne
7. s psychic or telepathic powers Therefore their ability to help you depends a great deal on your ability to help them You mustact as their eyes and ears as they try to diagnose and fix your problem If you gather the information requested on the following page before you contact them you will find that your problem can be resolved much more quickly Plextor s Technical Support Department is available Monday through Friday 6 30 a m to 5 30 p m PST We are closed on weekends and some holidays 12PLEX OPERATION MANUAL 63 CHAPTER 13 Contacting Plextor s Technical Support Department How to Contact There are three ways for you to contact Plextor s Technical Support Department 1 Send us e mail at support plextor com or visit our Web site for answers to frequently asked questions 2 Log on to our BBS 2400 9600 14 4 28 8 MNP V 42bis at 408 986 1569 You will find a great deal of useful information and software on our BBS It includes e Device drivers for various SCSI interface boards and soundboards available only to those who have purchased these boards directly from Plextor e Utilities to enhance the operation of your drive e Discussions of various technical problems you might encounter with suggestions as to how you might fix or circumvent them In addition you can upload questions you have about the installa tion or operation of your 12PleX drive A member of Plextor s tech nical support staff will res
8. s date of purchase In the event this product is found to be defective within the warranty period PLEXTOR will atits option repair or replace the defective CD ROM drive This warranty is void if a the drive is operated or stored under abnormal use and maintenance conditions b if the drive is repaired modified or altered unless such repair modification or alteration is expressly authorized in writing by PLEXTOR c if the drive is subject to abuse neglect lightning strike electrical fault improper packaging or accident d if the drive is installed improperly or e if the serial number of the drive is defaced or missing PLEXTOR will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interrup tions Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive To obtain warranty service you may contact PLEXTOR s Technical Support Department by calling 800 886 3935 They will attempt to diagnose and correct your problem by phone If the drive does not function properly they will issue a Return Material Authorization RM A number You may be asked to furnish proof of purchase to confirm that the drive is still under warranty All 12PleX CD ROM drives returned to PLEXTOR must be
9. securely packaged and shipped postage prepaid All product returns must be authorized in advance by PLEXTOR s Technical Support Department Authorization is confirmed by issuance of the RMA number which must be written prominently on the outside of the box in which the defective drive is returned to PLEXTOR Inside back cover IO PLEXTOR PLEXTOR U S A 4255 Burton Drive Santa Clara CA 95054 Web Site www plextor com e mail support plextor com Phone 408 980 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8288 PLEXTOR Europe Excelsiorlaan 1 1930 Zaventem Belgium Phone 32 2 725 5522 FAX 32 2 725 9495
10. ubsidiary of the Shinano Kenshi Company SKC Ltd SKC s roots stretch back to 1918 when it began to manufacture textiles in Japan s northern prefecture of Nagano Nagano incidentally will be the site of the 1998 Winter Olympics SKC s involvement in the electronics industry started in 1962 when it diversified into the production of stepper motors for commercial audio products SKC is now one of the world s largest manufacturers of small motors used in hard disks floppy disks tape drives copy machines video cameras and your Plextor CD ROM drive O ver the past decade SKC has developed a reputation as an innovator in compact disc and CD ROM technology In 1992 itwas the second company to begin shipments of double speed CD ROM drives In 1994 itwas the first company to begin shipments of half height quad speed CD ROM drives In early 1995 SKC was the first company to ship a six speed CD ROM drive In early 1996 they shipped the first professional quality eight speed CD ROM drive SKC also is a leading manufacturer of compact disc players used for industrial and commercial applications e g background music players for retail stores restaurants and shopping centers Plextor acts as SKC s sales service and support arm throughout the world In addition to CD ROM drives Plextor also sellsunderits own label professional audio equipment used by radio stations high speed printing presses and a CD encoding system developed by S
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