Plextor UltraPleX (PX-32TSI) Internal 32x CD
Contents
1. Stereo Mini Plug To Headphone Jack PX 32TSe External Q sesecur ON g Eee To Audio O ut Audio Amplifier Audio Input RCA Type Plugs ULTRAPLEX OPERATION MANUAL 45 CHAPTER 12 Troubleshooting YOUR TASK Review some of the common problems you may encounter when installing or operating your U ltraPlex drive YOUR OBJECTIVE Gain a better understanding of how your drive operates Attempt to prevent problems before they occur Quickly fix on your own many simple problems rather than wait for assistance from a Plextor representative YOUR METHOD Read this entire section Many of the problems Ea discussed happen only rarely M any may seem as if they do not pertain to you If you are familiar with the variety of problems that can occur however you will be better prepared to deal with them if they happen to you Guidelines If you experience trouble with your U ItraPleX drive follow these guidelines PC U sers 1 Most SCSI interface boards can sense when a problem has occurred and will generate an error message on your computer Take note of this message Then run the test diagnostic program thatprobably isincluded with the device drivers for your SCSI interface board Follow the instructions given in the SCSI interface board s manual If the information provided by the error message and test program is not sufficient for you2. CHAPTER 10 Using CD ROM Discs CE Caddies and Trays YOUR TASK Learn how to handle load and care for your discs YOUR OBJECTIVE Protect your discs Insert and eject discs properly so your drive operates without interruption YOURMETHOD Practice loading discs into trays and caddies The U ItraPleX is available in both caddy and tray versions For information on using a tray loading U ItraPleX go to page 42 For caddy loading continue reading below Caddy Loading Plextor s CD RO M drives use an industry standard disc caddy to protect the disc from scratches and contamination A standard caddy is made of plastic and has a metal shutter on its bottom which slides open and shut Plextor is also constantly evaluating other caddy designs for possible use in the future Unless provided or recommended by Plextor use of a non standard caddy e g one that lacks a metal shutter on its bottom is not recommended For their protection CD ROM discs should be stored in their original packaging or in a caddy Inserting the Disc into a Caddy 1 To open the lid of the caddy press the tabs at the side as shown 40 ULTRAPLEX OPERATION MANUAL CHAPTER 10 Using CD ROM Discs Caddies and Trays 2 Place the disc into the caddy with the label facing UP Be sure to place the disc beneath the edge of the caddy under the arrow mark Handle the disc by the sides Don t touch its surface 3 Close the lid firml
3. Inspect the cable drive and interface card for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Symptom Additional Symptom e CDR103 NotHigh Sierra Format Occurs with Certain Discs Only Possible Cause and Solution Incorrect Disc The disc might be intended for another type of computer such as a Macintosh or Sun or itis not mastered in the High Sierra or ISO 9660 formats 56 ULTRAPLEX OPERATION MANUAL CHAPTER 12 Troubleshooting Symptom Additional Symptom e CDR103 Not High Sierra Format Occurs Regardless of the Discs U sed Possible Causes and Solutions Incorrect Jumper Setting You might have the block jumper set to ON See page 18 Hardware Conflict If the SCSI interface board uses DMA channels try changing the selected DMA channel See the instruction manual for your SCSI interface board Memory Manager Conflict If the SCSI interface board uses memory mapped addressing or has a BIOS exclude the addresses from the memory manager See the instruction manual for your SCSI interface board Incorrect Version of Microsoft CD RO M Extensions Version 2 00 or higher of MSCDEX is required to read a High Sierra or ISO 9660 format disc Symptom Additional Symptom e Excessive Noise CDR101 Error Message e Disc Heard Jumping e Excessive Vibration Possible Causes and Solutions Defective CD ROM Disc A fingerprint contaminants or deep scratches on
4. an UltraPleX external drive check that its front panel power switch isON If the drive is the UltraPleX internal model ensure the power cord from your computer s power supply is plugged firmly into the drive power connector Power is applied correctly if one of the front panel LEDs is on Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into pin 1 on both the drive and the interface board Improper SCSI Bus Termination Ensure that only the peripheral at the end of the internal SCSI cable and or the last peripheral in a daisy chain of external devices is terminated see Chapter 7 Some peripherals have a setting marked termination power instead of terminator Ensure their termination power switches are set correctly Symptom Additional Symptom e CDR101 Not Ready CD ROM Drive Responds to Directory Reading Drive X DIR Command but Cannot Run a Program Possible Causes and Solutions Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking 54 ULTRAPLEX OPERATION MANUAL CHAPTER 12 Troubleshooting Improper SCSI Bus
5. to blow dust particles off the disc After removing the dust particles you may wipe the disc using a clean soft cotton cloth Use a straight line motion wiping from the center out Do not wipe the disc in a circular motion If a disc becomes dirty or soiled with grease or other contaminants not removable by wiping you may clean the disc with a CD ROM disc cleaner available at most computer dealers Follow the directions packaged with the cleaner Hint Storing your CD ROM discsin jewel cases or CD caddies at all times will prevent them from becoming dirty or damaged ULTRAPLEX OPERATION MANUAL 43 CHAPTER 11 How to Play Audio CDs on Your Drive YOUR TASK Learn how to use your CD ROM drive so that it can also play audio CDs YOUR OBJECTIVE Increase functionality of your drive Provide musical accompaniment for presentations Goof off at work YOUR METHOD A variety exists for you to choose from You can use anything from front panel controls or very basic bare bones audio CD software utilities up to software utilities that rival or surpass the capabilities of the CD player attached to your stereo system 1 The most basic method is to use the U ItraPleX front panel audio controls ml 4 Y No special drivers are needed to operate this feature Once an AUDIO CD is inserted into the drive simply push the button to begin AUDIO play Once the AUDIO is playing push the play button once fo
6. to fix the problem proceed to step 2 N lt If your problem occurs during or immediately after the drive s installation read Section 12 1 PC Compatibles Initial Installation If your problem occurs after you have run the drive successfully for an extended period read Section 12 2 PC Compatibles Existing Installations 3 Attempt to match the problem you are having with the entries listed beneath SYMPTOMS Then narrow your search by checking to see if the ADDI TIONAL SYMPTOMS apply to you as well Because different SCSI interface 46 ULTRAPLEX OPERATION MANUAL CHAPTER 12 Troubleshooting boards generate differently worded error messages the messages displayed by your computer may differ from those shown on the following pages Apple Computer U sers Read Section 12 3 Apple Macintosh Technical Support If you still cannot solve your problem after reviewing the relevant sections of this chapter please contact Plextor s Technical Support D epartment See Chapter 13 for information on how to prepare for and then make contact with Plextor s technical support staff ULTRAPLEX OPERATION MANUAL 47 CHAPTER 12 Troubleshooting 12 1 PC Compatibles Initial Installation Symptoms Additional Symptom e No sound when running a No sound when playing an audio CD CD ROM program Possible Causes and Solutions Application D oes Not U se CD Audio There are two types of audio you may encounter when usin
7. Termination Ensure that only the last peripheral on the SCSI bus is terminated see Chapter 7 Some peripherals have a setting marked termination power instead of terminator Ensure their termination power switches are set correctly Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 58 Conflict with a Network Card Temporarily remove the network card and all related drivers from the AUTO EXEC BAT and CONFIG SYS files Reboot the computer and check that the CD ROM drivers load successfully Conflict with DO S 5 0 EMM386 EXE The DOS memory manager may be using the address area required by the interface board This situation does not apply to interface boards that do not use high memory addressing such as Trantor s T 130b T 160 If you suspect this problem edit your CONFIG SYS file as follows Before DEVICE C DO S EM M 386 SYS After DEVICE C DO S EMM 386 EXE X C800 EFFF This argument prevents EM M 386 SYS from using the address space required by the interface board or using the specific address your board requires Symptom Additional Symptom e CDR101 Not Ready Errors O ccur Intermittently Reading Drive X Possible Causes and Solutions Defective CD ROM Disc A fingerprint contaminants or deep scratc
8. ULTRAPLEX OPERATION MANUAL CHAPTER 12 Troubleshooting If other device drivers are loading before the CD ROM driver place them after the CD ROM driver If the memory manager tries to load the CD ROM driver into high memory e g DEVICEHIGH or LOADHIGH disable the function so that the driver is loaded into conventional memory Hardware Conflict Between the Interface Board and Your Computer The SCSI interface board may be in conflict with another peripheral in your computer Normally this conflict can be settled by selecting a different address for the SCSI interface board In some cases you may wish to select a different address for the conflicting peripheral If the driver still does not recognize the interface board follow these steps 1 Remove all non essential peripherals from your computer e g network boards fax boards etc and their device drivers from the CONFIG SYS and AUTO EXEC BAT files 2 Rebootthe computer and ensure thatthe CD ROM device driver recognizes the SCSI interface board 3 Turn off the computer and reinstall each peripheral and its device drivers one ata time 4 Repeatsteps 2 and 3 until the problem reoccurs This means that the problem is with the last peripheral you installed Improper MSCD EX Installation The Microsoft CD ROM Extensions filename M SCD EX EXE or equivalent files from Corel CO RELCD X EXE are required to run your CD ROM drive under MS DOS or DR DOS If the SCSI drive
9. g CD ROMs 1 Sound Card Audio This comes from data e g W AV or MID files thatis transferred from your CD ROM disc via the SCSI host adapter into your computer and is translated by your soundboard into sound If you do not have a soundboard you will not be able to hear this form of audio CD Audio This comes from audio discs like the ones used by your home stereo that are translated directly by your CD ROM drive into sound You do not need a soundboard to hear this audio You can hear this audio by plugging a set of headphones or powered speakers into the headphone jack on the front of your drive N One reason then that you might not hear sound when playing a CD ROM disc is that a soundboard is required These discs use only sound card audio notCD Audio To help you determine if you are having a soundboard problem or a CD Audio problem try playing an audio CD in your CD ROM drive If you can hear music through headphones or speakers connected to the headphone jack on the front of your drive the CD ROM disc you are playing may require the use of a soundboard in order to hear sound If possible check the manual that came with the CD ROM disc and see if the use of a soundboard is recommended or required If you have a soundboard and can hear an audio CD when it is played but cannot hear sound when you play a CD ROM disc you may have configured your sound board incorrectly Check the troubleshooting section of your
10. ge A copy of MSCDEX EXE ver 2 22 is included with DOS 6 0 You can find this file in your C DOS directory If you previously had loaded M SCD EX EXE ver 2 21 or lower your computer might still be recognizing this lower version rather than 2 22 or higher To correct this problem you must edit your AUTO EXEC BAT file using a text editor or word processor Your AUTO EXEC BAT file will probably contain a line that looks something like this C TSCSI M SCD EX EXE D TSLCD M 10 In this example C TSCI is the path to MSCDEX EXE The path name will vary depending on the type of SCSI device driver software you use Change only the path of this line in your AUTOEXEC BAT file so that it finds the updated M SCD EX EXE file in your DOS directory This line should be edited to read C DOS MSCDEX EXE D TSLCD M 10 Save the AUTO EXEC BAT file and reboot your computer 52 ULTRAPLEX OPERATION MANUAL CHAPTER 12 Troubleshooting Symptoms Additional Symptom e No Device Found Driver Fails to Recognize the SCSI e No SCSI Interface Board Found or Interface Board No Response from SCSI Interface Board Possible Cause and Solution Drive Not Resetting In some cases even if you restart the computer by pressing its reset button or the Control Alt and Delete keys simultaneously the drive does not appear to respond Try turning the power switches on the drive and computer OFF then ON This complete shutdown should fully rese
11. ght out of the drive 3 If the caddy will not eject from the drive after pushing the Eject button you should be able to remove the caddy from the drive by using the Emergency Eject button Turn off power to the drive Insert a paper clip into the Emergency Eject hole The caddy should now eject from the drive Please contact Plextor s Technical Support Department before attempting to rein sert the caddy into the drive Tray Loading and O perating 1 While the drive is powered up push the Eject button The tray drawer will slide outin 2 3 seconds N Lay the bare CD into the depression in the tray label side up If the drive is mounted in the horizontal position and the CD lays flat in the drive you do not need to use the clips in the tray If the drive is mounted in the vertical position on its side with the tray perpendicular to the ground the clips should be gently pushed into place over the CD so that it does not fall out of the tray ULTRAPLEX O PERATION MANUAL CHAPTER 10 Using CD ROM Discs Caddies and Trays 3 Press the Eject button again and the tray will slide shut within 2 3 seconds pT Note W e recommend you use the Eject button to close the tray in a smooth and secure manner Closing the tray by pressing the front of the drawer by hand is not recommended Cleaning the Disc If the disc is merely dusty you may use a commercially available dust removal spray such as Dust O ff or Vari Air
12. have made the proper cable connections between your UltraPleX drive and soundboard and you have the correct device drivers installed but you still do not hear sound when playing an audio CD the problem may rest with your audio cable It may be defective and need to be replaced You can check to see if this is the case by doing the following U nplug the audio cable from the rear of your UltraPleX drive Plug a set of headphones or speakers that you know are good into the jack on the front of the drive Try to play an audio CD If you can now hear music you may conclude that you do in fact have a bad audio cable Symptoms e Cannot view Photo CD discs e Can read only first session of a multisession disc e Receive error messages while reading Photo CD images Your U ItraPleX drive is capable of reading Kodak Photo CD multisession discs if you use the appropriate device drivers and you run a Photo CD viewing program e g Magic Lantern Kodak s Photo CD Access ULTRAPLEX OPERATION MANUAL 49 CHAPTER 12 Troubleshooting Possible Causes and Solutions Device Drivers Need to Be U pdated Contact Plextor Technical Support for device driver information Bad Photo CD Disc If you can see a list of files from your Photo CD after issuing a DIR command but cannot read them or experience errors while reading them you may have a bad Photo CD disc Try another Photo CD disc If it works you should have the defective disc replaced Sym
13. hes on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 58 ULTRAPLEX OPERATION MANUAL 55 CHAPTER 12 Troubleshooting Drive Not Terminated If your CD ROM drive is the only SCSI peripheral attached to your computer or is the last SCSI peripheral in a daisy chain i e acable connecting multiple SCSI peripherals to a single SCSI interface board check that its termination switch is ON Always turn the drive O FF before changing the setting of the rear panel switches See Chapter 7 Symptom Additional Symptom e CDR101 Not Ready All Commands Sent to the Drive Reading Drive X Result in CDR101 Error Possible Causes and Solutions Audio CD Disc in the Drive Plextor CD ROM drives are capable of playing high quality audio when used with appropriate audio playback software or when the drive is setto Audio CD play mode see Chapter 11 Since audio compact discs do not have computer data typing standard data commands when an audio CD isin the drive will resultin an error message Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 58 Bad Connection Between the CD ROM Drive and the SCSI Interface Board
14. ive then will continue to read data from the disc at the auto selected speed for a period of time If no read errors are encountered then the drive spins up to the top speed possible without read errors Itis also possible that the disc is dirty Please refer to page 43 for instructions on how to clean your CD ROM disc Symptom e Disc Is Ejected After Being Inserted e ON BUSY Light Flashes 4 Times Possible Cause and Solution CD Is Unreadable Plextor s drives are designed to automatically eject any unreadable CD Please be sure that the CD ROM disc or audio CD is label side up in the tray If not this will cause the drive to eject the CD A blank or incorrectly written CD R blank media a damaged scratched or otherwise unreadable CD will cause this same symptom Inserting a known good disc will correct this problem 58 ULTRAPLEX OPERATION MANUAL CHAPTER 12 Troubleshooting 12 3 Apple Macintosh gt D Symptoms e Invalid Drive Specification e No Device Found e Drive Not Responding Possible Cause and Solution SCSI Address Conflicts with the Hard Disk Drive This usually can be corrected by selecting another SCSI address normally addresses 1 to 6 for your CD ROM drive Note The Macintosh s hard disk uses address 0 and its internal SCSI adapter uses address 7 Symptom e Computer Does Not Respond Possible Cause and Solution INIT Conflicts Remove all INITs except those absolutely needed from y
15. our System Folder and the ones copied from the CD ROM device driver disk If the CD ROM drive functions correctly reinstall the INITs one at a time restarting the Macintosh after each one until the problem is solved Symptom e Low Performance of CD ROM Application Software Possible Cause and Solution System Set for Virtual Memory IfyourM acintosh is using System 7 and isin Virtual M ode itmay exhibitslow performance during real time graphics and animation This is because your hard disk drive and CD ROM drive must use your computer s SCSI bus almost simultaneously To remedy this remove Virtual M ode from the system and restart the Macintosh ULTRAPLEX OPERATION MANUAL 59
16. ptoms Additional Symptom e Invalid Drive Specification Error Appears upon Initial Installation e No Device Found of the CD ROM Drive and Device e No SCSI Interface Board Found Driver Software or No Response from SCSI Interface Board e No Drives in Use Possible Causes and Solutions Improper SCSI Device Driver Installation Your computer needs a SCSI software device driver to link the SCSI interface board to the CD ROM drive If this driver cannot be loaded properly an error message will normally be displayed on the screen Try rebooting the computer W atch as the CONFIG SYS file executes and look for an error message to appear You can press the Control and S keys simultaneously to freeze the display in order to read the error message use the Control and S combination again to continue If the SCSI device driver cannot be loaded properly either a software or hardware conflict exists Software conflicts are generally caused by memory managers hard ware conflicts by two peripherals vying for the same DOS address space Please read the next two paragraphs on software and hardware conflicts Software Conflict with O ther Device Drivers The SCSI interface board normally designates the CD ROM driver as the first device driver loaded by the computer When the computer has a memory manager e g HIM EM SYS 386M AX SYS or QEMM SYS in most cases the memory manager is loaded first and the CD ROM driver loaded directly thereafter 50
17. r track advance or hold down the button for more than 1 second to begin a fast forward search ffwd To eject press the Stop Eject button once to stop AUDIO play and a second time to eject the CD Whilein audio CD play mode you can read a CD ROM data disc by simply removing the audio CD and inserting a data CD into your CD ROM drive For PC users audio utilities are provided with Plextor M anager software utilities For installation and operating instructions refer to the separate Plextor M anager software manual Other alternatives include audio utilities designed into your operating system M edia Player in Windows for instance or various other utilities that can be purchased commercially Mac users can run a program such as CDT Remote which typically is included with FWB s CD ROM device driver In order to hear the audio CD your drive is playing you can plug a pair of stereo headphones or self powered speakers into the headphone jack on the drive s front panel You also can connect your drive to an audio amplifier as shown on the next page The audio cables shown are available at most computer and audio supply stores 44 ULTRAPLEX OPERATION MANUAL CHAPTER 11 How to Play Audio CDs on Your Drive PLEASE The volume control wheel on the front panel of your drive adjusts only NOTE the sound level of the headphone jack It has no impact on the volume level of the rear panel audio outputs U ItraPleX Internal or External
18. r was successfully loaded check for proper installation of M SCD EX EXE by rebooting the computer and watching the AUTO EXEC BAT file as it executes for an error message SCSI Interface Board Not Properly Seated If the SCSI interface board is not fully seated into the computer s expansion slot the device driver software will not recognize it Inspect the interface board where it seats into the connector on your computer s motherboard There should not be more than a small gap between the interface board and the connector ULTRAPLEX OPERATION MANUAL 51 CHAPTER 12 Troubleshooting Symptom e Incorrect DOS Version Possible Causes and Solutions Conflict Between MS DOS 5 0 and Microsoft s CD ROM Extensions Version 2 2 or Lower MS DOS 5 0 users should use Microsoft s CD ROM Extensions file name MSCDEX EXE Version 2 21 or 2 22 If you do not have either of these versions and plan to useDOS5 0 with MSCDEX EXEVer 2 2 or lower you can resolve this conflict by doing the following 1 Type the following line into your CONFIG SYS file DEVICE C DO S SETVER EXE 2 Switch to the DOS prompt 3 Type the following SETVER MSCDEX EXE 4 01 then press the Enter key 4 Reboot your computer Conflict Between MS DOS 6 0 and Microsoft s CD ROM Extensions file name MSCD EX EXE Version 2 21 or Lower MSCDEX EXE ver 2 22 or higher must be used with DOS 6 0 Use of an earlier version will result in an INCORRECT DOS VERSION messa
19. soundboard manual for further advice If you have a soundboard but you cannot hear an audio CD when it is played check the following points 48 ULTRAPLEX OPERATION MANUAL CHAPTER 12 Troubleshooting Improper Missing Audio Cable If you use a Soundboard you must connect the soundboard to your CD ROM drive with an audio cable See page 34 to ensure you have properly installed this audio cable If you have a soundboard and CD ROM drive but lack an audio cable contact one of the companies listed on page 62 or Plextor s Technical Support Department for information on where a cable can be purchased Device Drivers Need to Be U pdated If you can hear an audio CD in your CD ROM drive when itisin Audio CD play mode see Chapter 11 but you cannot hear an audio CD with another music CD utility e g Animotion s MCS CD Master CorelCD your device drivers may need to be updated Contact Plextor Technical Support for assistance Soundboard Volume Low If when playing an audio CD you do not hear sound even though everything appears to be functioning normally busy lighton drive flickers the time counter on your audio CD utility is advancing you may have the mixer settings for your soundboard set too low Each soundboard has different settings for each input source including one for CD Audio Run your soundboard s mixer program and verify that the volume is turned up Bad Soundboard Audio Cable If you have verified that you
20. t the drive and computer Symptom Additional Symptom e CDR101 Not Ready All Commands Sent to the Drive Reading Drive X Result in CDR101 Error Possible Causes and Solutions Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 58 Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into pin 1 on both the drive and the interface board Audio CD Disc in the Drive Plextor CD ROM drives are capable of playing high quality audio when used with appropriate audio playback software or when the drive is set to Audio CD play mode see Chapter 11 Since audio compact discs do not have computer data typing computer commands while an audio CD is in your drive will result in an error message ULTRAPLEX OPERATION MANUAL 53 CHAPTER 12 Troubleshooting 12 2 PC Compatibles Existing Installations Symptoms Additional Symptom e Invalid Drive Specification Interface Board Driver Fails to e No Device Found Recognize the CD ROM Drive e Drive Not Responding Possible Causes and Solutions Drive IsNotOn If you have
21. the disc s surface may prevent the drive from reading data See Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on the next page CD ROM Drive Set to Test Mode Turn this switch O FF The test mode is for factory use only Always turn the drive O FF before changing the setting of the switches See Chapter 6 ULTRAPLEX OPERATION MANUAL 57 CHAPTER 12 Troubleshooting CD ROM Disc is Poorly Balanced Poorly manufactured discs that are out of balance or discs with poorly distributed ink on labeling will cause significant vibration at high speeds Read errors may also occur Such out of balance conditions can also exist if the disc label adds more weight to one area of the disc than another Adhesive labels may also cause out of balance conditions Remove any adhesive labels on the label side of the disc and clean the surface following instructions in Chapter 10 If there is no foreign substance on the disc you may wish to contact the disc manufacturer for a replacement In DOS or Windows 3 x 95 NT use Plextor M anager to reduce the speed of the drive to a lower speed Symptom e Low Performance of CD ROM Application Software Possible Cause and Solution Drive Automatically Set to Slower Throughput Plextor s drives are designed to automatically switch from top speed throughput stepwise down to slower speeds when they encounter a defect or a scratch on your disc The dr
22. y but not too hard Caution If the caddy appears defective e g warped cracked or bent do not insert it into the drive A defective caddy can become stuck inside the drive requiring the drive s return to Plextor for service If your caddy appears defective promptly replace it with a new one Handle the caddy as you would any precision component Do not X Allow moisture or dust contamination either in or on the caddy X Store the caddy in a location subject to direct sunlight high temperature or high humidity X Drop the caddy or subject it to shock X Open the shutter manually The caddy s shutter opens automatically when the caddy is inserted into the CD ROM drive ULTRAPLEX OPERATION MANUAL 41 CHAPTER 10 Using CD ROM Discs Caddies and Trays Hint 42 Loading the Caddy into the Drive 1 Open the drive s door 2 Carefully insert the caddy in the direction shown with the arrow mark facing the drive 3 Push the caddy into the drive until the caddy load mechanism is engaged N Arrow Mark You need use only one hand to insert the caddy into the drive This is easily accomplished by placing the front portion of the caddy on top of the lip of the drive s door You can press down lightly to open the drive s door then slide the caddy into the drive Removing the Caddy from the Drive 1 Push the Eject button The caddy will eject from the drive in 2 3 seconds 2 Pull the caddy strai
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