ZyXEL Communications 2000W Telephone User Manual
Contents
1. 7 Select Expiry Time if you were given a specific expiration time period to use Otherwise leave it set to the default 3 Expiry Time 1 Registrar IP 2 Port Select Back 8 Clear the expiration time and enter the expiration time you were given Expiry Time 9 Stay in the SIP Settings menu and continue with the next section 300 Ok Aa1 Clear 3 3 2 Outbound Proxy Server 13 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide Configure the Prestige to use an outbound proxy server if your LAN is behind a NAT router that does not support SIP If your voice service provider gave you an outbound proxy server address and port then enter them here FEE EE EE EE ee 1 Select Outbound Proxy 2 OutboundProxy 3 Proxy Server 4 User Account Back 2 Select Proxy IP 3 Use the left arrow button to clear the default text Use the up and down arrows to select the type of characters Enter the outbound proxy server s IP address sip proxy net or domain name Use the Left key to select Ok when you are done Ok Aa1 Clear 4 Select Port 1 Proxy IP 5 Clear the port and enter the SIP outbound proxy server s listening port number Leave the default port number if you were not given one to use Aa1 Clear 3 3 3 Proxy Server 14 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide Configu2. PROBLEM CORRECTIVE ACTION The signal icon The signal quality is low or the Prestige cannot find the AP Y is blinking Connect to another AP Move your Prestige closer to the AP There may be too much radio interference for example a microwave or another AP using the same channel around your wireless network Relocate or reduce the radio interference Net Fail The Prestige failed to obtain an IP address from a DHCP server DHCP Make sure your wireless LAN settings are correct displays Make sure the DHCP server is operating properly Restart the Prestige Net Fail The Prestige failed to obtain an IP address from the ISP PPPoE Make sure your PPPoE settings are correct displays Restart the Prestige Not Registered displays The Prestige failed to register with the SIP proxy server It is still possible to place a direct IP to IP call without the SIP proxy server You must create and use a phonebook entry see Section 4 on page 17 Check your SIP settings Contact your voice service provider Procedure to View a Product s Certification s 1 Go to www zyxel com 2 Select your product from the drop down list box on the ZyXEL home page to go to that product s page 3 Select the certification you wish to view from this page 21 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560
3. Network Mode 2 PPPoE Name Select PPPoE Pwd kkkkkkkkkkkkkkkkkkkkkkkkk Ok Aa1 Clear The Prestige uses Session Initiated Protocol SIP an internationally recognized standard for implementing VoIP The last step in initial configuration is to register your Prestige with your voice service provider s SIP server 3 3 1 Registrar Server Configure the Registrar settings to have the Prestige register with your provider s SIP registrar server Note If you have no registrar server information use the SIP server IP address and port number 1 Select SIP Settings in the first menu screen 2 Select Registrar 3 Select Registrar IP EE EE EE 5 SIP Settings 6 Settings 7 Wireless Select FEE EE EE EI 1 Registrar 2 OutboundProxy 3 Proxy Server Select Back 1 Registrar IP 2 Port 3 Expiry Time Select 12 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 4 Use the left arrow button to clear the default text Use the up and down arrows Registrar IP to select the type of characters Enter the registrar server s IP address or sip proxy net domain name Use the Left key to select Ok when you are done Ok Aa1 Clear 5 Select Port 3 Expiry Time 1 Registrar IP Select 6 Clear the default port number and enter the registrar server s listening port number Leave the default port number if you were not given one to use
4. into place Note DO NOT remove the battery s plastic tab 3 Connect the included power adaptor use only 4 Plug the power adaptor into an appropriate power this adaptor to the charger outlet 5 Set the Prestige on the charger The Prestige automatically turns on Note Charge the battery for five hours before using your Prestige 3 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 6 The battery indicator bar on the LCD display blinks It stops blinking when the battery is fully charged Yal 42 00 ZyXEL Not registered Menu Names 7 Remove the Prestige from the charger 1 1 Keypad and Front Panel Use the Left key to select on screen menu options Use the Right key to return to the previous menu You can also use this key as a shortcut to the Prestige s built in phone book Use the arrow keys to navigate between menus and move the cursor LCD Display Use the Off On key to reject or cancel calls Press Left Right and hold it for approximately 2 seconds to turn the Arrow Keys a Prestige on or off Call Load Default IP 192 168 1 3 Use the Call key to make and receive calls Numerical Keypac Use the numerical keypad to enter numbers and characters 1 2 Switching the Key lock On and Off The keys lock automatically if the Prestige is in standby mode for more than one minute Press and hold the key for approximately 2 secon
5. Prestige 2000W VoIP Wi Fi Phone Quick Start Guide Version WJ 00 10 3 2005 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide Overview The Prestige 2000W is a wireless Voice over IP VoIP telephone It combines the benefits of Internet telephony like cheaper calls with mobility This guide covers how to configure and use your Prestige to make phone calls through the Internet You can make and receive calls as long you are within range of an IEEE802 11b enabled wireless network See the User s Guide for more information on all features Note You should have Internet access and a voice account already set up y SN N R Ms ma O This guide is divided into the following sections 1 Hardware 5 Using the Prestige 2 The LCD Screen Menus 6 Accessing the Web Configurator 3 Initial Configuration 7 Troubleshooting 4 Phonebook 1 Hardware You need the following Prestige Battery Charger Power Adaptor Do the following to prepare the Prestige for use 2 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 1 Place the Prestige face down push down on the 2 With the side of the battery with the CE label grooves and slide the battery cover off facing up align the three metal contacts on the battery to the three corresponding contacts on the telephone and press the battery down
6. VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide EE 6 Select Key Select 11 Key Select 12 Profiles 13 Auth Type 7 Select the key that the AP is using 8 Stay in the Wireless menu and continue with the next section 3 1 3 Profiles Use a profile to save your wireless settings for future use EE 1 Use the up or down arrow and the Left key to select Profiles 7 Profiles 8 Auth Type 1 Site Survey Select 2 Select Create to make a new profile 2 Activate 3 Remove Select 3 Select a number for the profile and press the Left key The profile uses the name of the AP that you are using 4 Return to the main screen The Prestige restarts 3 2 Network Settings Use this section to configure your Prestige to access the Internet If you were given a user name and password for Internet access go to Section 3 2 3 on page 10 8 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide If you were given an IP address and subnet mask go to Section 3 2 1 on page 9 If you were not given an IP address and subnet mask go to Section 3 2 2 on page 10 3 2 1 Fixed IP With this option you have to manually enter an IP address subnet mask and gateway IP address These are given to you by the network administrator ee 1 Select Net Settings in the first menu screen use the up or down ar
7. ange the administrator settings unless you know what you are doing These settings affect the way your Prestige makes and receives calls and are already configured for best performance 1 Make sure your Prestige is connected to the wireless LAN and record its IP address you can use the Information menu to check your phone s IP address 2 Launch your web browser 3 Type http lt IP address gt as the URL Where IP i aT hea ao address is the Prestige s IP address default etree Sy DY AA 192 168 1 3 Address http 192 168 1 3 4 Enter your username and password and 2 x click OK to login File Edit View Favorites Tools e For user access Type the default username gt Please type your user name and password admin and password 1234 for user level bes access the first time you login Site 192 168 1 3 e For administrator access Type the default Realm username zyxeladmin and password 1234 eNe EEN for administrator access the first time you login Password I Save this password in your password list 7 Troubleshooting PROBLEM CORRECTIVE ACTION The Prestige does Make sure you have the battery installed and charged not turn on The battery icon The battery s power is low Recharge the battery is blinking 20 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide
8. ds to lock or unlock the keypad 4 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 2 The LCD Screen Menus This section introduces the Prestige s LCD screen menu system The Prestige initializes after you turn it on Initializing gt gt Please Wait lt lt 2 1 The Main Screen The main screen displays after initialization Hold down the key for two seconds if the keypad is locked YT Shows the strength of the Yul 12 00 ja taal shows the battery s current wireless LAN signal charge ZyXEL Not registered is the Prestige s current connection status Registered displays after you properly configure the menu settings and the Prestige connects to the Menu Names SIP proxy server Menu The bottom left displays the function of the Left key Press the Left Not registered key from the main screen to open the menus Names The bottom right displays the function of the Right key Press the Right key from the main screen to open the phonebook 2 2 Navigating the Menus Press the Left button to enter the menus After you enter the menus use the Up or Down arrow keys to scroll through the menu items Press the Left key to access the selected menu item 4 Information e Press the Right key to return to the previous screen 2 Call History Note The Prestige restarts when you return to the main screen after 3 Phonebook configuring
9. e Prestige restarts when you return to the main screen 3 2 3 PPPOE EE 4 Net Settings 5 SIP Settings 6 Settings Select 1 Network Mode 2 IP Address 3 Subnet Mask Select 2 DHCP 3 PPPoE 1 Fixed IP Select 10 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide Point to Point Protocol over Ethernet PPPoE functions as a dial up connection You need a user name PPPoE name and password from you ISP EE 1 Select Net Settings in the first menu screen use the up or down arrow to 4 Net Settings highlight it and then press the Left key 5 SIP Settings 6 Settings Select Ese ss FEE N 2 Select Network Mode 1 Network Mode 2 IP Address 3 Subnet Mask Select 3 Select PPPoE 3 PPPoE 1 Fixed IP 2 DHCP Select 4 Select PPPoE Name 2 PPPoE Name 3 PPPoE Pwd 1 Network Mode Select Back 5 Use the left arrow button to clear the default text Use the up and down arrows PPPoE Name to select the type of characters Enter your PPPoE name Use the Left key to f pppoe_username select Ok when you are done Ok Aa1 Clear 11 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 6 Select PPPoE Pwd 7 Clear the PPPoE password and enter your s 8 The Prestige restarts when you return to the main screen 3 3 SIP Settings 3 PPPoE Pwd 1
10. k Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide You must use a phonebook entry to make an IP to IP call se ee 1 Select Phonebook In the first menu 3 Phonebook 4 Net Settings 5 SIP Settings Select 2 Select Add Entry 2 Add Entry 3 Enter the callee s name Use the up and down arrows to select the type of Display Name characters Use the Left key to select Ok when you are done Ok Aa1 Clear 4 Enter the telephone number User Info Ok Aa1 Clear 5 Enter the SIP server s or the callee s IP address or domain name Leave this blank if you will use the SIP proxy server to call this number 6 Enter the callee s listening port number Leave this blank if you were not given one 7 Select P2P if calls to this party use a different SIP server or go directly to the callee s VoIP phone peer to peer Select Proxy if calls to this party use your SIP account 18 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 5 Using the Prestige The following sections describe how to use your Prestige for basic tasks 5 1 Dialing a Telephone Number Do the following to call a phone number that is not already in your Prestige s phonebook 1 When the Prestige is in standby mode use the numerical keys to enter the phone number 2 If you enter an incorrect number press the Right key to backspace 3 Press the Call key to make your call 5 2 Usi
11. ng the Phonebook to Dial a Telephone Number Use the following instructions to call one of existing entries in your Prestige s phonebook 1 Press the Right key to enter the phonebook 2 Use the up or down arrow button to choose the name 3 Press the Call key to dial the number 5 3 Re dialing a Telephone Number 1 In the standby mode press the Call key 2 A list of recently called numbers displays 3 Use the up or down arrow button to scroll through the list and highlight a number 4 Press the Call key to make the call 5 4 Answering a Call Press the Call key to answer a call 5 5 Rejecting a Call Press the Off key to reject a call 5 6 Changing the Volume Press the left or right arrow button to decrease or increase the volume during a call Use the web configurator s administrator account if you want to change the Prestige s default volume See Section 6 on page 19 for how to access the web configurator 6 Accessing the Web Configurator This section describes how to log into the Prestige s web configurator 19 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 6 1 Accounts The web configurator has two accounts The user account provides normal functionality of the Prestige and configurable settings The administrator s account allows you to alter the way the Prestige makes and receives calls for example selecting a voice codec Note Do not ch
12. r the better the signal Select an AP to use 5 Stay in the Wireless menu and continue with the next section 6 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 3 1 2 WEP Encryption WEP Wired Equivalent Privacy encryption scrambles all communication transmitted between the Prestige and the AP to keep network communications private Do the following if you were given a WEP key to use otherwise skip to Section 3 1 3 on page 8 6 WEP Select 7 Profiles 8 Auth Type 1 Use the up or down arrow and the Left key to select WEP Select Select ee 1 None 2 64bit 3 128bit 2 Select the same length of WEP keys as the AP 64 bit or 128 bit Select 3 Select a WEP key to configure 7 WEP key 1 4 The WEP key must be the same as on the AP Use the left arrow button to clear JWEP key 1 the default text Use the up and down arrows to select the type of characters KEKEKR RR RR Enter the WEP key Use the Left key to select Ok when you are done If you chose 64 bit WEP then enter 5 ASCII characters or 10 hexadecimal characters 0 9 A F Ok Aa1 Clear If you chose 128 bit WEP then enter 13 ASCII characters or 26 hexadecimal characters 0 9 A F 5 You can configure up to four WEP keys in the same manner as the first but only one key can be selected enabled at any one time 8 WEP key 2 9 WEP key 3 10 WEP key 4 Select 7
13. r Pwd 1 Phone Number Select 5 Clear the user name and enter yours exactly as it was given to you Username username Ok Aa1 Clear 16 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide EE EE EE EI 6 Select User Pwd 3 User Pwd 1 Phone Number 2 Username Select 7 Clear the password and enter yours User Pwd 8 Return to the main screen The Prestige restarts EE Ok Aa1 Clear 4 Phonebook Use the phonebook feature to store telephone numbers 4 1 Calling Methods There are two ways the Prestige can dial a telephone number either by using the SIP proxy server or an IP address Select Proxy to have the SIP server make the connection The SIP proxy server assigns the telephone number or ITSP and therefore you can leave this field blank Select P2P to an IP address to place a call without first going through the SIP proxy server This is called an IP to IP or peer to peer call You need to enter the IP address of the callee or another SIP proxy server and the callee s telephone number in the Prestige s phonebook 4 2 Adding a Phonebook Entry Use the following instructions to add an entry to your phonebook Note Only enter the IP address when there is no SIP proxy server and or you want to place a direct IP to IP call Otherwise the telephone number is sufficient to make your call 17 VolPon Solutions www voipon co uk sales voipon co u
14. re Proxy Server settings to have the Prestige use your provider s SIP server 1 Select Proxy Server 3 Proxy Server 4 User Account 1 Registrar Select 2 Select Proxy IP 3 Use the left arrow button to clear the default text Use the up and down arrows to select the type of characters Enter the SIP server s IP address or domain sip proxy net name Use the Left key to select Ok when you are done Ok Aa1 Clear 4 Select Port 1 Proxy IP 5 Clear the port and enter the SIP server s listening port number Leave the default port number if you were not given one to use Aa1 Clear 3 3 4 User Account 15 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide When you registered for your voice account you should have been given a telephone number user name and password Do the following to have Prestige use them when connecting to the SIP server 1 Select User Account 4 User Account 1 Registrar 2 OutboundProxy Select Back 2 Select Phone Number 1 Phone Number 2 Username 3 User Pwd Select 3 Use the left arrow button to clear the default text Use the up and down arrows Phone Number to select the type of characters Enter your SIP number For a SIP account like 499 1234 VolP provider com 1234 would be the SIP number Use the Left key to select Ok when you are done Ok Aa1 Clear 4 Select Username 2 Username 3 Use
15. row to 4 Net Settings highlight it and then press the Left key 5 SIP Settings 6 Settings Select ea EE EE IN 2 Select Network Mode 1 Network Mode 2 IP Address 3 Subnet Mask Select 3 Select Fixed IP 1 Fixed IP 2 DHCP 3 PPPoE Select OO 4 Select IP Address 2 IP Address 3 Subnet Mask 4 Gateway Select 5 Use the left arrow button to clear the default text Use the up and down arrows JIP Address to select the type of characters Enter your IP address Use the Left key to 192 168 1 3 select Ok when you are done Ok Aa1 Clear 6 Select Subnet Mask 3 Subnet Mask 4 Gateway 1 Network Mode Select Back 9 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 7 Clear the subnet mask and enter your s 8 Select Gateway 9 Clear the gateway IP address and enter your s 10The Prestige restarts when you return to the main screen 3 2 2 DHCP Subnet Mask 255 255 255 0 Ok Aa1 Clear 4 Gateway 1 Network Mode 2 IP Address Select Gateway 192 168 1 1 Ok Aa1 Clear If you do not have a specific IP address for your Prestige use the following directions to set your Prestige to get it automatically via DHCP Dynamic Host Control Protocol 1 Select Net Settings in the first menu screen use the up or down arrow to highlight it and then press the Left key 2 Select Network Mode 3 Select DHCP 4 Th
16. the wireless LAN network or SIP settings Select 5 VolPon Solutions www voipon co uk sales voipon co uk Tel 44 0 1245 600560 Prestige 2000W Quick Start Guide 2 3 Text Input When you need to enter text or numbers in a screen use the Off key to clear the WEP key 1 default text or backspace KEKEKR RR RR e Use the up and down arrows to select the type of characters capital letters lower case letters numbers or symbols Ok Aa1 Clear 3 Initial Configuration Use the LCD screen menu system for initial configuration to make calls Your service provider may have already configured the settings for you Note If your main screen already displays Registered skip to Section 4 on page 17 3 1 Wireless LAN Setup When you turn the Prestige on it searches for available wireless LAN Access Points APs It selects the AP with the best signal and restarts and attempts to connect to it Use the following if you want to select a specific AP or enter a WEP key 3 1 1 Site Survey Do the following to browse the networks available in your area and select one 1 Select Wireless in the first menu screen use the up or down arrow to highlight ger EER it and then press the Left key 8 Restart 1 Information Select 2 Select Site Survey 3 The Prestige checks for and displays a list of available APs Back 4 The AP s SSID is followed by a number describing its relative signal strength The higher the numbe
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