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Zoom 27575 Modem User Manual

1. A Summary of the Indicator 220222 0000 10 COMPLETING THE INSTALLATION ccsesccsececeesesssceeeceeeesesseceeeeeceenes 10 INSTALLING THE SOFTWARE s scccceceesessscesececeessessseeececeesentseeeeeeceenes 11 CHAPTER 2 USING THE FAXMODEM sssccsssscssssssssssesscees 12 ACCESSING THE 12 SETTING UP THE FAX AND COMMUNICATIONS 12 Tips for Selecting Setup 000120 00000 13 INITIALIZATION 8 0000000000000000000000000 13 MAKING THE MOST OF THE FAX AND VOICE 14 USING VIDEO 15 CHAPTER 3 SOLVING COMMON 5 16 GENERAL TROUBLESHOOTING 00000 00000000000 16 DIAL 5 2 2202 202 0000000 00000000000000000000 17 ON LINE 18 APPENDIX A REMOVING PC S INTERNAL 20 APPENDIX REGULATORY INFORMATION 21 FCC PART 15 EMISSIONS 5 2 2 1 001 1 21 FCC PART 68 TELECOMMUNICATIONS STATEMENT 21 IMPORTANT 50 24 Introduction Welcome to the world of USB faxmodems A faxmodem
2. Note If your modem is not working please read this chapter and Chapter 2 Using the Faxmodem on page 12 carefully For installation problems refer to Chapter 1 Setting Up Your USB Faxmodem on page 6 This chapter covers three categories general trouble shooting dial troubleshooting and on line troubleshoot ing General Troubleshooting Problem The software cannot find the modem and the modem does not respond to AT commands The following solution applies to many other problems as well Solution The most common problem with modems is that the communications software is not con figured for the same COM port as the modem or that the USB faxmodem is not selected under the software If you have a PC check which COM port the modem is using and make sure that the soft ware s COM port setting matches the modem s COM port setting From the Windows Toolbar under Settings Control Panel Modems Diagnostics click on the COM Port for your modem then click on More info If Windows displays the modem s ATI re sponses the modem is working If you have a Mac make sure that the USB faxmodem is selected under Settings in the application software Problem The modem speaker volume is too low or too high 16 Quick Start and Reference Guide Solution Your modem has a small speaker on its board that gives you audible feedback of dial tones and remote connection signals handshaking This is not the
3. QUICK START GUIDE for USB Faxmodems pe NOTICE This document contains proprietary information protected by copyright and this manual and all the accompanying hardware software and documentation are copyrighted All rights are reserved No part of this document may be photocopied or reproduced by mechanical electronic or other means in any form The manufacturer does not warrant that the hardware will work properly in all environ ments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a par ticular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization of the revision or change All brand and product names are the trademarks of their respective owners Copyright 1999 All rights reserved Contents TNTRODUCT ION visssissssnciessesssesthendedeastiseesssasccccadenasestecedetssestsansascvegeede 4 WHAT YOU NEED TO USE YOUR 2 4 SYSTEM REQUIREMENTS cc cccccccecsessssececececsesseaeceeceecsessaeeeeeeeceensaaes 5 CHAPTER 1 SETTING UP YOUR USB FAXMODEM 6 INSTALLING THE DRIVERS se ccccccceceesesseceeececeessascecccecsensneseseeeceenes 6 CONNECTING THE FAXMODEM TO YOUR
4. that came with your faxmodem you probably do not need to read this chapter The software sets itself up automati cally and takes care of sending any necessary commands to the faxmodem You may however want to read this chapter if you want to learn some general facts about how software works with your faxmodem or if you intend to use your new faxmodem with other software This chapter explains how to get Internet access and pro vides tips for setting up faxing and communications soft ware sending AT commands to the faxmodem and using a video camera Accessing the Internet To access the Internet and the World Wide Web use an online service such as America Online AOL or Compu Serve or an Internet Service Provider ISP The best place to start is your ZoomLink CD which includes Internet and online services for you to try Setting Up the Fax and Communications Software Most software programs identify the modem automatically and configure themselves for the correct operating set tings If you want to continue using software that had been set up for a different modem you may need to reinstall the software or change its settings to run with your new faxmodem See the documentation or help files of your existing software If you run into difficulty configuring or reconfiguring your software it may be helpful to read the following section Tips for Selecting Setup Options 12 Quick Start and Reference Guide Ti
5. IBM PC compatible Pentium 133 or faster or equivalent with 16 megabytes of RAM equipped with either a USB port or a PCI USB card e Windows 98 operating system Macintosh e iMac USB equipped Power Mac G3 USB equipped PCI based Power Mac e Mac OS 8 5 or above Introduction 5 Chapter 1 Setting Up Your USB Faxmodem A computer has many devices inside it or attached to it such as the mouse or the video card These devices are controlled by software called drivers The USB faxmodem also requires drivers These drivers reside on the Zoom Link CD and are installable in a few simple steps Installing the Drivers REMEMBER You must install the modem drivers be IMPORTANT fore you install the USB faxmodem If you have a PC and are replacing an existing in ternal modem turn to Appendix A Removing a PC s Internal Modem page 20 to decide whether to keep or remove it If you have a PC 1 Follow the instructions on the Zoom Link CD An in stallation interface will display 2 Click on the Install Drivers button 3 Once your driver files are installed a Setup Complete dialog box will appear Click Finish If you have a Macintosh 1 Insert the Zoom Link CD 2 A folder will appear with flags representing different countries double click on the country you want 3 Double click on Zoom Installer and follow the prompts 6 Quick Start and Reference Guide For both the Macintosh and the
6. it draws minimal power Quick Start and Reference Guide 6 The modem will perform a brief self test Then the READY light should go on to show that the faxmodem is ready for use Note Ifthe computer goes into power save mode also referred to as going to sleep the mo dem s READY light will go off The light will go on automatically whenever the faxmodem is in use The USB faxmodem has a set of eight indicator lights on the front A chart explaining what the lights mean is on the following page This chart is also reproduced in con densed form on the bottom of the faxmodem Chapter 1 Setting Up Your USB Faxmodem 9 Summary of the Indicator Lights Light Description OH Off Hook Lights when the faxmodem is off hook ACTIVITY Flashes whenever data or commands are trans mitted from the serial port of your computer or other device to the faxmodem or vice versa At high speeds the light may appear to be continu ously on RING Blinks on and off when detecting incoming ring LINK Lights when the Data Carrier Detect DCD signal from the faxmodem to the computer is on EC DC Error Correc Lights when using V 42 or MNP 4 error correction tion Data Compression and V 42bis or MNP 5 data compression 56K Lights when communicating in V 90 or K56flex mode FAX Lights when a fax connection has been made to another faxmodem or to a fax machine READY Lights when the faxmodem is turned on is unlit when
7. multiple mailboxes If you have a PC the software will also let you set up fax back sometimes called fax on demand and issue fax broadcasts If you use your faxmodem for receiving faxes and voice mail keep in mind the following e Your computer must be running and the communica tions software must be active e Ifyou want to connect to your online service or ISP you must exit the communication software first While you are on line you cannot receive calls or faxes e Some computers have a power saving option that stops the hard drive from spinning after a period of inactiv ity If a call voice or fax comes in it may fail to con 14 Quick Start and Reference Guide nect while the hard drive restarts and activates the software If this happens you should deactivate the feature of your power saving option that stops the hard drive See your computer s documentation for details Using Video Your faxmodem supports video applications through the V 80 standard protocol so that it can be used for high quality modem to modem videoconferencing The modem is compatible with H 324 point to point and H 323 Inter net video conferencing standards To send videos you need a camera and video software Zoom Telephonics ZoomCam video camera devices add video recording and transmission capabilities to your computer and work well with your USB faxmodem Chapter 2 Using the Faxmodem 15 Chapter 3 Solving Common Problems
8. same as the speaker that you may have connected to your computer s sound card If the software allows you to control the volume of the on board speaker make sure the speaker is enabled and set to a comfortable volume If the software does not have speaker settings add one of the AT commands listed below to the initialization string L1 for low volume L2 for medium volume L3 for highest volume MO to turn the speaker off completely M1 to turn the speaker back on For example if you want the volume low and the software uses the initialization string AT change it to AT L1 Dial Troubleshooting Problem Solution The modem does not automatically dial a call when you send a Dial command Make sure the modem speaker is turned on in your software so that you can hear dialing sounds Also make sure that the phone line is plugged in Make sure that you are dialing a valid phone number including any required dial prefixes If you are using tone dialing on a line that re quires pulse dialing the line may not be able to accept tone dialed calls Select Pulse dialing in your software or make sure software dialing prefix is ATDP for pulse dialing Make sure your communications software and modem are configured for the same COM port Chapter 3 Solving Common Problems 17 Make sure your modem has hung up from the previous call Select Hang Up in your software or type ATH in terminal mode On line Tro
9. the computer is in power save mode Error Correction Data Compression filters out line noise repeats transmissions auto matically if an error occurs and automatically compresses data when it s sent and de compresses it when it is received Completing the Installation If you have a PC You can now verify the COM port setting of your modem and perform a brief test Follow these steps 1 Open Control Panel in Windows and double click on the Modems icon 2 Click on the entry for your new faxmodem and then click on the Diagnostics tab 3 Highlight the port next to the entry for your new fax modem and click on More info Clicking on More info also tests your faxmodem by que rying it with AT commands A list of responses means the modem is properly connected 10 Quick Start and Reference Guide If you have a Mac e Double check that the USB faxmodem is selected un der Settings Installing the Software Consult the Software Installation Guide that came with your faxmodem to install a complete faxing and communi cations package that will help you get the most out of your modem Also explore the other software offerings on the Zoom Link CD The CD describes each program and offers easy point and click installation That s it We hope you enjoy the use of your new USB faxmodem Chapter 1 Setting Up Your USB Faxmodem 11 Chapter 2 Using the Faxmodem If you have installed the fax and communication software
10. PC the installation inter face also provides for uninstalling the drivers if you ever need to One final note Don t install any of the other software on the Zoom Link CD at this time Connecting the Faxmodem to Your Computer 1 2 Chapter 1 Setting Up Your USB Faxmodem Find the serial number of your faxmodem on the bot tom of the case just under the bar code Write the number in the Important Information table on the last page of this manual You do not have to shut down your computer Connect the cable Plug the cable s square end into the USB jack on the back of the faxmodem Plug the other rectangular end into the USB connector on your com puter Your computer will display a message that it has de tected new software and is installing it Connect the telephone cord Plug one end of the cord into the PHONE LINE jack on the back of the faxmo dem Plug the other end into the wall jack just as you would a standard telephone You may also connect your regular telephone to the back of the faxmodem in the jack labeled PHONE See the following illustration The faxmodem works with or without a telephone con nected to it MODEM ENLARGED TO SHOW DETAIL COMPUTER TELEPHONE TELEPHONE LINE Turn the faxmodem on by pushing in the power button on the front shown in the following illustration Although the faxmodem has an on off switch we recommend that you leave it on whenever your computer is on
11. dem may be turned off Chapter 3 Solving Common Problems 19 Appendix Removing a PC s Internal Modem If your PC does not already have an internal modem in stalled or if you are replacing an external modem you do not need this section Note Although you do not have to remove your internal modem we recommend that you do so Removing your old modem frees up resources for other inter nal devices you may want to install in the future 1 Before you take out the modem you must inform Windows that you are going to remove it Follow these steps e Click on Start and point to Settings Click on Control Panel When the Control Panel displays double click on the Modems icon e Now click on the Remove button Click OK to con firm that you are removing the modem Windows has now been informed of your intention to remove the old modem 2 Remove the old modem as follows e Shut down and turn off the computer e Remove any cables connected to the modem e Open the case of the computer e Remove the screw that attaches the modem bracket to the computer e Pull the modem out of its slot e Replace the case of the computer You may now return to Chapter 1 Setting Up Your USB Faxmodem on page 6 to continue with the instal lation 20 Quick Start and Reference Guide Appendix B Regulatory Information FCC Part 15 Emissions Statement This modem has been tested and found to comply with the limits for a Clas
12. e aware of it It is sometimes necessary however to add other AT com mands to initialization strings You can find a description of AT commands on the World Wide Web at www modems com Click on Reference and then on AT Command Sets Chapter 2 Using the Faxmodem 13 Here are two of the more useful AT commands e If your software suggests an initialization string for this modem you should use it If this modem is not listed by your software and no initialization string is suggested use the following AT amp F This command returns the modem to the default factory settings e If your phone service includes Call Waiting in coming call can disrupt your modem connection You can temporarily suspend Call Waiting by pressing 70 if so include ATDT 70 in the dial prefix option including the comma which inserts a brief pause to allow the phone company to respond If your software does not have a dial prefix option you need to insert the code for each phone number in the dialing direc tory If you need to dial a special code number such as 9 to get an outside line put the number followed by a comma before the phone number Making the Most of the Fax and Voice Features Your faxmodem includes software on the ZoomLink CD that enables you to send receive and schedule faxes In addition it includes software so that you can use your computer and modem as a telephone answering machine or voice mail system with single or
13. ection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone fax machine unless such message clearly con tains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time sent the identifica tion of the business entity or individual sending the message and the telephone number of the sending machine In order to program this in formation into your fax machine refer to your faxmodem software 22 Quick Start and Reference Guide Notes Important Information In the event you need to call for technical support or customer service you will need the information below We recommend that you take a few moments to fill in the following information for your future reference Faxmodem Model located on the box Serial Number located on the bottom of the modem under the bar code COM Port Date of Purchase Store or Dealer 1139 A 27575 1999
14. equipped with a Universal Serial Bus or USB means con venience ease of installation and high performance You can install your USB modem quickly without both ering with a separate power supply or having to worry about your computer s internal settings as you might with other types of external or internal modems Your USB faxmodem supports both the V 90 ITU Standard and K56flex the most widely used pre standard 56K tech nology This way your faxmodem automatically selects the fastest compatible connection speed You ll find this fea ture particularly valuable if you frequently access different sites This Quick Start and Reference Guide provides easy step by step installation instructions for your new USB faxmodem What You Need to Use Your Faxmodem Make sure that you have received the following items in addition to this manual e USB faxmodem e Phone cord e USB cable e Zoom Link CD ROM disc containing installation and communications software You also need the following e telephone jack to plug the modem into so the mo dem can dial out or receive calls e An available USB port on your computer 4 Quick Start and Reference Guide If you want to use the modem as a telephone answering machine you ll also need e soundcard microphone and speakers an ear phone PC models e microphone and speakers if not provided with your computer Macintosh models System Requirements PC e
15. ny may make changes in its technical operations and procedures if such changes affect the compatibility or use of the device the telephone company is required to give adequate notice of the changes If the telephone company requests information on what equipment is connected to the line inform them of 1 The telephone number that this unit is connected to 2 The ringer equivalence number 3 USOC jack required RJ 11C 4 FCC Registration Number Items 2 and 4 are indicated on the label on the bottom case of the modem The ringer equivalence number is used to determine how many devices can be connected to your telephone line In most cases the sum of the RENs of all devices any one line should not exceed five 5 0 If too many devices are attached they may not ring properly If this device should malfunction it may also cause harm to the tele phone network should this occur this device should be disconnected from the network until the source of the problem can be determined and repair has been made If a device which harms the network is not re moved the telephone company may temporarily disconnect service In the event of equipment malfunction all repairs should be performed at an authorized repair facility It is the responsibility of users requiring service to report the need for service to such a facility Service facilities are listed on the product s warranty flyer The Telephone Consumer Prot
16. ps for Selecting Setup Options In setting up some older software programs you may be asked to enter certain information Most programs have default settings that are correct for use with this modem and there is no need to change them Nevertheless you should be aware of the following items If you are asked to select the modem type from a menu and you don t see this modem listed by name on the menu for instance Zoom External V 90 56K USB Faxmodem select the most descriptive name such as V 90 modem 56K modem or generic Class 1 fax modem e Ifyou have a PC in the dialing directory set all entries to the highest possible baud rate if your software sup ports these speeds do not go over 115 200 All com munications between the computer and the modem take place at this higher speed independent of the modem to modem speed e If your fax software gives you the option of selecting Class 1 or Class 2 fax drivers select Class 1 Initialization Strings An initialization string is a group of AT command settings that the software sends to the faxmodem to initialize it Your software determines which commands should be in cluded in the initialization string based on the modem you select during software installation Your software may send other AT commands to perform actions such as dialing a phone number or answering a call This is transparent to you the software does this in the background without your having to b
17. s B digital device pursuant to part 15 of the FCC Rules These lim its are designed to provide reasonable protection against harmful inter ference in a residential installation This equipment generates uses and can radiate radio frequency and if not installed and used in accordance with the instructions may cause harmful interference to radio commu nications However there is no guarantee that interference will not occur in a par ticular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the inter ference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Part 68 Telecommunications Statement The Federal Communications Commission FCC has established rules which permit this device to be directly connected to the telephone net work This device is registered with the Federal Communications Com mission FCC for direct connection to the telephone line using a stan dardized RJ 11C telephone jack This device complies with the Part 15 Subpart B and Part 68 requirements of the FCC rules The telephone compa
18. ubleshooting Problem Solution Problem Your modem disconnects while communicat ing with a remote system The remote system has hung up You need to reconnect The telephone line disrupted your call If your telephone service includes Call Waiting turn it off by including a special code in the dial prefix consult your phone company for details Someone may be picking up an extension con nected to the line that your modem is using If the modem is sharing a telephone line with other telephones inform the other users when you will be making a data call Line conditions may have deteriorated Recon nect Your online service or Internet connection seems slow Web pages appear slowly and file downloads seem to take too long Check your connection speed Each time you dial in your call may be routed over different lines Logging off and redialing can sometimes give you a better connection With V 90 or K56flex sites you should be able to obtain speeds between 42 000 and 52 000 bps If your ISP or online service provides more than one number try another one Some are faster than others Try different Web pages Some very popular pages have a lot of traffic and may be slow es pecially in the evening Quick Start and Reference Guide Problem Your modem does not make a connection Solution If your modem places calls but never makes a connection make sure you are dialing the right number The remote mo

Zoom 27575 Modem User Manual

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