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Zoom 1652A Modem User Manual

1. If you are using an access point or a network hub you can monitor your X5 from any of the computers that are connected to the access point or hub Why Monitor Status The X5 provides two easy to read screens for you to review the status of the modem and its ADSL connection While most users will probably never need to check the status there are some cases in which it would be helpful For example you may need to know the IP address assigned to you by your Internet service provider For advanced users with special configuration needs the status information is useful for overall system maintenance Chapter 2 Monitoring Status 27 Monitoring System Status If you want to check the overall system status click the System Status icon at the top of any page in the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 13 The System Status page provides information about many aspects of your X5 including how long it has been since you last rebooted the modem your WAN settings your LAN settings and so forth gt ADSL Status gt Basic Setup System Status ADSL Status ShowtimeData SAN Version Zoom GS Ver 1 0 0 42 Up Time 0 6 4 Time Thu Jan 01 00 19 37 2004 Time Zone GMT Daylight Saving Time or WAN Status Interface Encapsulation Mask Gateway Cowen VPI YCI Status mE Y interface PPPoA 192 169 1 1 255 255 255 255 1
2. This means that other devices plugged into your computer or network for example a gaming application router or stand alone firewall that use UPnP will automatically detect the X5 and make the needed configurations for them to work together There is no setup for you to do lf You Need Help Zoom has many Technical Support services available to its customers You can access these services in a variety of ways e Visit our Web site at www zoom com and select Technical Support From there you can register your X5 and or contact our technical support experts and or use our intelligent database SmartFacts and or get warranty information Tip From time to time Zoom may release improved firmware This is also available at www zoom com along with upgrade instructions We recommend that you check our Web site periodically for updates e Call our support office The appropriate number depends on your country US 561 241 7170 UK 0870 720 0090 Other country US number 561 997 9683 e Some retailers of Zoom products provide support or can recommend a convenient support center 26 ADSL X5 User Guide Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connection Most users can skip this chapter as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings usually for troubleshooting
3. Internet Protocol TCP IP Properties dialog box From the desktop click the Start button point to Settings then Control Panel Double click the Network icon to display the Network dialog box Select your NIC card s TCP IP entry it should include TCP IP in it but not AOL Dial up or Adapter and click the Properties button and then click OK 2 Ensure the following is selected depending on whether you are using dynamic DHCP or static IP addressing gt 56 If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a static IP address Ensure that Specify an IP address is selected and that the correct IP Address and Subnet Mask values appear On the DNS Configuration tab ensure that Enable DNS is selected and that something appears in the Host box If not enter any name word or combination of letters and numbers Ensure that the DNS Server Search Order box contains either 10 0 0 2 if you are connecting the X5 though its ETHERNET jack or 10 0 0 3 if you are connecting the X5 through its USB port ADSL X5 User Guide Appendix D Troubleshooting The following ate some problems you may experience and some 8 p y y possible solutions to remedy the situation Problem My X5 s DSL light is solidly lit but I cannot
4. Open your Web browser and in its address bar type http 10 0 0 2 if you are using the Ethernet jack or http 10 0 0 3 if you are using the USB port Windows only then press the Enter key on your keyboard b When prompted type the following user name and prompted typ 8 password in the appropriate boxes using lowercase letters then click OK User Name admin Password zoomadsl If you are not prompted for a user name and password do the following in this order Recheck all connections restart the modem and computer and reset the modem by inserting a paper clip into the Reset pinhole in the center of the modem s back panel and holding it for five seconds The user name and password you enter here do not serve the same purpose as any name and password that your Internet service provider may have given you Chapter 1 Installation Instructions 13 2 The Zoom Configuration Manager opens and displays its Basic Setup page a e a r E us gt ADSL Status gt Basic Setup Advanced Setup gt Help Basic Setup I want to configure my modem e MANUALLY because have a static IP address and or because already know my Encapsulation VPI and VCI settings AUTOMATICALLY because am NOT using a static IP address and do NOT know my Encapsulation VPI and VCI settings Current Connection Enabled Encapsulation PPPOALLC al VPI o vel 1 Virtual Circ
5. Subnet Mask Use DHCP Default Route Gateway IP Address Use DNS Primary DNS Server Secondary DNS Server Do this Select Enabled from the drop down list That is click the arrow at the far right of the box to view the items in the list then select Enabled Select your service provider s Encapsulation setting from the drop down list Enter the VPI and VCI settings for your service provider If you do not know these settings refer to the ADSL Internet Settings Tables on page 45 Ensure that Disabled is selected from both drop down lists Enter the values assigned to you by your service provider for each Ensure that the Disabled option button is selected Ensure that Enabled is selected from the drop down list Enter the value assigned to you by your service provider Ensure that the Disabled option button is selected Enter the value assigned to you by your service provider If your service provider gave you a second DNS server address enter it Click Save Changes on the WAN Configuration page 5 You are redirected automatically to the Basic Setup page Click Write Settings to Flash Chapter 1 Installation Instructions 21 6 Verify that your Internet connection is working Open your Web browser and try to connect to a familiar Web address If you connect successfully your installation is complete and you are ready to browse the Web If you want to connect more comput
6. Telecom Ola Internet 0 35 PPPoA VC MUX Spain EresMas Retevision 8 35 PPPoA VC MUX Spain Knet Comunicaciones S L 8 32 PPPoA VC MUX Spain Servidores Voz 0 23 PPPoA VC MUX Spain Telefonica 1 8 32 PPPoE LLC Spain Telefonica 2 Terra 8 32 1483 Routed IP LLC Spain Wanadoo 1 8 35 PPPoA VC MUX Spain Wanadoo 2 8 32 PPPoE LLC Spain Wanadoo 3 8 32 1483 Routed IP LLC Sweden Telenordia 8 35 PPPoE Sweden Telia 8 35 1483 Bridged IP LLC Switzerland 8 35 PPPoE LLC Turkey 1 8 35 PPPoE LLC Turkey 2 8 35 PPPoA VC MUX UK 1 0 38 PPPoA VC MUX UK 2 0 38 PPPoE LLC Venezuela CANTV 0 33 1483 Routed IP LLC Vietnam 0 35 PPPoE LLC 47 Appendix B Front and Back Panels The front panel of the X5 looks like this ADSL X5 zoom POMER p ETHERNET H 68 oe 1 2 3 H The following table describes the LEDs on the front panel LED Description POWER Lights when the X5 is plugged into a power source ETHERNET Lights when the corresponding ETHERNET port of 1 the X5 is connected to the Ethernet port of a 2 powered up device A Blinks when data is sent USB Lights when the X5 s USB port is connected to the USB port of a powered up Windows computer DSL Blinks when the X5 is trying to connect to your ADSL service Steady on when the unit is connected to your ADSL service Note If the light fails to switch from blinking to steady after a minute or two check with your ADSL provider that th
7. configure the X5 from the WAN Configuration page and not the Basic Setup page For more information see Using Static IP Addressing on page 20 Typically you must make arrangements with and pay your Internet service provider for a static IP address 5 In the VPI and VCI boxes enter the settings for your service provider 6 Click Save Changes and then Write Settings to Flash Once 7 the process is complete the X5 s DSL light should remain on steady this should take about 15 seconds Verify that your Internet connection is working Open your Web browser and try to connect to a familiar Web address If you connect successfully your installation is complete and you are ready to browse the Web If you want to connect more computers or a network device to the X5 continue with Connecting Additional Devices to the Internet on page 22 Otherwise you ate done with this uset s guide Enjoy your X5 Chapter 1 Installation Instructions 19 If You Did Not Connect If you did not connect and you are using settings provided by your service provider repeat steps 3 7 above and ensure that you enter the information correctly especially your Username and Password if your Encapsulation begins with PPP If you still cannot connect look up your provider in the ADSL Internet Settings Tables on page 45 and try the setting s shown if different If you did not connect and were using settings from the ADSL Internet Setti
8. devices can produce noise and interfere with your ADSL connection Problem I cannot log into the Zoom Configuration Manager I have typed http 10 0 0 2 or http 10 0 0 3 depending on whether I am using the X5 s Ethernet jack or USB port but I am not prompted for a User Name and Password Solution There are several issues that could cause this problem Check these items e If you are using a Macintosh or Linux computer your TCP IP settings may not be properly configured See page 50 for more information e If you are using Mac OS X 10 3 and above renew your IP address Point to System Preferences then choose Network Click the Configure button and then the Renew DHCP Lease button 60 ADSL X5 User Guide e If you are using a Windows computer perform a Release Renew operation gt Windows 2000 XP From the desktop click the Start button then point to Programs point to Accessories and then select Command Prompt Type ipconfig all and press the Enter key on your keyboard In the subsequent dialog box make sure the NIC adapter is highlighted in the drop down list click Renew and then click Release Type 10 0 0 2 or 10 0 0 3 as appropriate in your browser s address bar and press Enter The Network Password box should display gt For Windows 98 Me From the desktop click the Start button and the point to Run Type winipcefg and click OK In the subsequent dialog box make sure the NIC adapter is highligh
9. of all equipment on a line should not exceed five 5 0 In the unlikely event that this equipment causes harm to the telephone network the telephone company can temporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice isn t practical it may disconnect the service first and notify you as soon as possible afterwards In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service There are no user serviceable components within this equipment See Warranty flyer for repair or warranty information It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or of such business other entity or individual The
10. or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Industry Canada CS03 Statement NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment The Ringer Equivalence Number REN for this terminal equipment is identified on the bottom label of the equipment The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five AVIS Le pr sent mat riel est conforme aux sp cifications techniques d Industrie Canada applicables au mat riel terminal Cette conformit est confirm e par le num ro d enregistrement Le sigle IC plac devant le num ro d enre
11. to open the Zoom Configuration Manager you were prompted for a User Name and Password in order to gain access The default name and password were supplied to you on page 13 If you want you can change the default password Changing the password is not required To change the default password 1 On the User Configuration page locate the row that contains the default admin user name Unless you have added additional users it should be the only row shown admin Root 2 Click the pencil icon P at the right end of the row to open the User Config Modify screen 3 In the Old Password box enter zoomadsl This is the default password you used on page 13 during installation Note that it must be typed in lowercase letters 4 In the New Password box enter the new password you would like to use The password is case sensitive and cannot exceed 128 characters 39 5 In the Confirm Password box enter the new password again to confirm it 6 Click Save Changes A message appears to let you know that the password has been changed Click Close to return to the User Configuration page d Click Write Settings to Flash In addition you can also create additional logins that is user names and passwords with varying degrees of access to the Zoom Configuration Manager For more information about managing logins click the Help icon at the top of the screen while you are on the User Configuration page This opens the onlin
12. want the X5 to send data it receives on a particular interface for example LAN interface Ethernet interface etc Routes specify the IP address of the next device interface or Internet destination to forward data to given the ultimate destination of the data Select the protocols you want blocked from your computer for example IP Milticast NetBEUI IPX APR AppleTalk Filter packets at the Ethernet protocol level Block Internet access from one or more computers on the network for a specified time period each day Modify the default firewall settings For example use this page to specify the email address es to which you want an alert sent if your computer network is attacked Specify Network Address Translation settings The most common reason for changing the default settings is if you have a LAN and require each computer to have its own public IP address Otherwise the default NAT setting provides sufficient protection for most users 33 This button RIP LAN UPnP Universal Plug and Play 34 Opens a page that lets you Specify whether the X5 can communicate with other routing devices and if so on which interfaces It also lets you specify how long routes remain in memory Specify the settings that control the connection between the X5 modem and your Ethernet jack or USB port depending on which you used to connect the modem Connect automatically with other UPnP enabled software and h
13. 4 To restore a configuration 1 On the Backup Restore Config page click Browse and navigate to the file containing the configuration to which you want the X5 restored 2 Click Upload Por more information about backing up and restoring your customized settings click the Help icon at the top of the screen while you are on the Backup Restore Config page This opens the online help and displays a topic containing detailed information about this process 42 ADSL X5 User Guide Restoring Default Settings If you have changed the system settings on your X5 and for some reason want to restore them to the factory default settings you can do so in one of two ways You can perform a software reset or a hard reset To reset using the X5 s Web interface If you can open your Web browser and access your X5 s user interface do the following to perform a software reset 1 Log into the Zoom Configuration Manager and click the Advanced Setup icon to open the Advanced Setup page See page 13 if you need help logging in 2 In the Administration section click the Reboot button 3 From the Reboot Mode drop down list select Reboot From Default Configuration a Click the Reboot button Once this process is complete your unit is reset to its factory settings To perform a hard reset If you lose your link to the unit and cannot communicate with it via the Web browser do the following to perform a hard reset 1 Insert a pape
14. 92 169 1 1 Joe LAN Status Lower 00 85 A0 01 01 00 1 255 255 255 0 Full 10 0 0 3 255 255 255 0 For more detailed information about the system status information provided click the Help icon at the top of the System Status page to open the online help 28 ADSL X5 User Guide Monitoring ADSL Status If you want to check the status of your ADSL connection click the ADSL Status icon at the top of the Zoom Configuration Manager Ur you forgot how to log in to the Zoom Configuration Manager see page 13 The ADSL Status page provides information about your ADSL connection For example you can verify whether your ADSL connection is active or not the ADSL Status setting will display Showtime if connected You can also monitor related ADSL parameters for example how fast the X5 is transferring data Downstream Speed and Upstream Speed En r gt Advanced Setup Help gt System Status gt ADSL Status gt Basic Setup ADSL Status ADSL Status ShowtimeData Downstream Speed 8128 Kbps Upstream Speed 864 Kbps Standard Multimode Se Remote SNR Margin 16 5 dB 5 0 dB Line Attenuation 3 5 dB 2 0 dB Transmit Power 10 95 dB 19 69 dB Interleaved Interleaved CRC 0 18 D D FEC 0 D D D HEC D 16 D D Counters Note The ADSL Status page does not provide a way to change any of these set
15. ADSL X5 Pulse RG ut oe NM NOTICE This document contains proprietary information protected by copyright and this Manual and all the accompanying hardware software and documentation are copyrighted No part of this document may be photocopied or reproduced by mechanical electronic or other means in any form The manufacturer does not warrant that the hardware will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization of the revision or change All brand and product names are the trademarks of their respective owners Copyright 2007 All rights reserved Contents OVERVIEW oo sss ccencdscsscs pas cess elle sdecsslvacsasieauea AAEN 4 INSTALLATION INSTRUCTIONS cccsseccccsssececsesecceesceccessececscsececeesscees 5 IMPORTANT BEFORE YOU Bim 5 PACKAGE CONTENTS cscssssscssssssscecessescescesecsesscsecesssesassaceeseeseesecsesaeaecescnseaseeses 5 INSTALLING THE KN 7 WINDOWS INSTALLATION E 7 MACINTOSH AND LINUX INSTALLATION 10 CONNECTING ADDITIONAL DEVICES TO THE INTERNET 22 REMOVING THE X5 SOFTWARE ccsccsscsssssssssesssesccsssesscssecsssssesssssscssssec
16. All fields should be blank If you are using a static IP address Ensure that Use the following IP address and Use the following DNS setver addresses are selected The IP address Subnet mask Default gateway and Preferred DNS server settings should match those given to you by your Internet provider when you arranged for a static IP address ADSL X5 User Guide Windows 2000 1 Open the Internet Protocol TCP IP Properties dialog box From the desktop click the Start button point to Settings then Network and Dial up Connections Right click the Local Area Connection icon and select Properties Select your NIC card s TCP IP entry it should include TCP IP in it but not AOL Dial up or Adapter and click the Properties button 2 Ensure the following is selected depending on whether you are using dynamic DHCP or static IP addressing gt If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected All fields should be blank If you are using a static IP address Ensure that Use the following IP address and Use the following DNS Server addresses are selected The IP address Subnet mask Default gateway and Preferred DNS server settings should match those given to you by your Internet provider when you arranged for a static IP address 55 Windows 98 Me 1 Open the
17. LC Brazil Telmar 0 33 PPPoE LLC Brazil South Region 1 32 PPPoE LLC Colombia EMCALI 0 23 PPPoA VC MUX Costa Rica 1 50 PPPoA LLC Denmark Cybercity Tiscali 0 35 PPPoA VC MUX France 1 8 35 PPPoE LLC France 2 8 67 PPPoA LLC France 3 8 35 PPPoA VC MUX France 4 0 35 1483 Bridged LLC France 5 8 35 1483 Bridged LLC Germany 1 32 PPPoE LLC Greece 8 35 PPPoA VC MUX Hungary 1 32 PPPoE LLC Hungary Sci Network 0 35 PPPoE LLC Iceland Islandssimi 0 35 PPPoA VC MUX Iceland Siminn 8 48 PPPoA VC MUX Israel 8 48 PPPoA VC MUX 46 ADSL X5 User Guide Service Provider VPI VCI Encapsulation Italy 8 35 PPPoA VC MUX Jamaica 1 8 35 PPPoA VC MUX Jamaica 2 0 35 PPPoA VC MUX Jamaica 3 8 35 1483 Bridged IP LLC SNAP Jamaica 4 0 35 1483 Bridged IP LLC SNAP Kazakhstan 0 23 PPPoA VC MUX Mexico 8 35 PPPoE LLC Netherlands Baby XL 0 34 1483 Bridged IP LLC Netherlands BBNED 0 35 PPPoA VC MUX Netherlands BBNED Bridged 0 35 1483 Bridged IP LLC Netherlands MX Stream 8 48 PPPoA VC MUX Portugal 0 35 PPPoE LLC Saudi Arabia 1 0 23 PPPoE LLC Saudi Arabia 2 0 35 PPPoE LLC Saudi Arabia 3 0 33 1483 Bridged IP LLC Saudi Arabia 4 0 33 1483 Routed IP LLC Saudi Arabia 5 0 35 1483 Bridged IP LLC Saudi Arabia 6 0 35 1483 Routed IP LLC Spain Albura Tiscali 1 32 PPPoA VC MUX Spain Colt
18. New Connection Wizard dialog box click Finish Windows 98 Me 2000 a On the Internet Connection Wizard dialog box select want to set up my Internet connection manually or I want to connect through a local area network LAN then click Next b On the Setting up your Internet connection dialog box connect through a local area network LAN then click Next c On the Local area network Internet configuration dialog box uncheck the Automatic discovery of proxy server check box then click Next d On the Set Up Your Internet Mail Account dialog box select No then click Next e On the Completing the New Connection Wizard dialog box uncheck the To connect to the Internet immediately select this box check box if it appears and click Finish 59 Problem My X5 s DSL light continually blinks and does not stay solidly lit Solution There are several issues that could cause this problem Check these items e Ensure that the phone cord is firmly plugged into the wall jack and the ADSL jack on the back of the X5 e Verify that the jack the phone cord is connected to is enabled for ADSL service Unless your service provider has enabled it you cannot use a standard telephone jack for ADSL service e Your phone cord may be defective Replace the phone cord with a known good one e You have installed phone filters on all the phones and fax machines using the same ADSL line as the X5 These
19. RedHat Edit or create etc sysconfig network scripts ifcfg eth0 so that it contains the following three lines DEVICE eth0 ONBOOT yes BOOTPROTO dhcp SuSE Edit the file etc rc config search for the variables NETCONFIG NETDEV_0 and IFCONFIG_0 Set them as follows see the instructions in re config NETCONFIG _0 NETDEV_0 eth0 IFCONFIG_0 dhcpclient Reboot with this command sbin shutdown r now Debian Add this line to the file etc network interfaces iface ethO inet dhcp Reboot with this command sbin shutdown r now 53 Windows TCP IP Settings How you configure your Windows computer s network settings differs depending on your operating system Windows XP 1 Open the Internet Protocol TCP IP Properties dialog box From the desktop click the Start button point to Control Panel and then click Network and Internet Connections Click Network Connections Right click the Local Area Connection icon and select Properties Select your NIC card s TCP IP entry it should include TCP IP in it but not AOL Dial up or Adapter and click the Properties button 2 Ensure the following is selected depending on whether you are using dynamic DHCP or static IP addressing 54 gt If you are using DHCP most users Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected
20. User Guide Appendix A ADSL Internet Settings Tables These tables are for customers whose service providers do not supply them with the ADSL settings to connect to the Internet Many ADSL providers use different settings depending on the region in which they are operating which is why there may be more than one setting for your service provider We post updated tables on our Web site If your country is not listed in the tables below please consult www zoom com Note to USA customers If your ADSL service provider is not shown below first use the settings for Service Provider Not Shown at the bottom of the table If those settings do not work use the settings for the company that provides local telephone service in your area Refer to page 17 for more detailed installation instructions on entering the settings Table A USA Service Provider VPI VCI Encapsulation AllTel 1 35 PPPoE LLC AllTel 2 35 1483 Bridged IP LLC AT amp T 1 35 PPPoE LLC AT amp T 2 35 1483 Bridged IP LLC AT amp T 3 35 1483 Bridged IP LLC August net 1 35 1483 Bridged IP LLC August net 2 35 1483 Bridged IP LLC BellSouth 35 PPPoE LLC Casstel net 96 1483 Bridged IP LLC CenturyTel 1 35 PPPoE LLC CenturyTel 2 35 1483 Bridged IP LLC Covad 35 PPPoE LLC Earthlink 1 35 PPPoE LLC Earthlink 2 35 PPPoE LLC Eastex 100 PPPoA LLC Embarq Sprint 1 35 PPPoALLC E
21. ardware The Internet Gateway Device IGD protocol makes it possible for applications running on the network to automatically configure NAT routing ADSL X5 User Guide Status Buttons The buttons in the Status group are typically used for maintenance and troubleshooting The following table lists each button in the Status group and gives a brief description of the settings you can specify Click a button below then click the Help icon at the top of the screen to open an online help topic about the page you are viewing This button ADSL Status PPP Status TCP IP Status EoA Status ATM Status IPoA Status Opens a page that lets you View in depth information about your ADSL connection Configure a Point to Point Protocol PPP to enable communication between the X5 modem and your Internet service provider View information about the IP packets handled by your modem Configure an Ethernet over ATM EoA interface on the ADSL Ethernet router if one is needed to communicate with your ISP Configure an Asynchronous Transfer Mode ATM Virtual Circuit VC interface to enable the X5 to communicate using the ATM protocol Configure an Internet Protocol over ATM IPoA interface on the ADSL Ethernet router An IPoA interface can be used to exchange IP packets over the ATM network without using an underlying Ethernet over ATM EOA connection 35 Administration Buttons The buttons in the Administrati
22. click Finish and or Yes to restart your computer to finish setting up your new hardware Plug one end of the supplied phone cord into the modem s DSL port and the other into the ADSL wall jack The blinking Chapter 1 Installation Instructions 1 DSL light should become steady on If it does not refer to the Troubleshooting section on page 57 Note We recommend that at this point if you haven t already done so you put an ADSL filter on every phone connected to the ADSL phone line DO NOT put a filter between the X5and the wall jack that it is connected to In some countries including the UK a splitter is supplied with the X5 The PHONE line plug of the splitter plugs into the wall jack that has ADSL service and the X5 plugs into the splitter s MODEM jack which is not filtered The PHONE jack for an optional telephone is filtered Congratulations You have installed the hardware Now continue below with Establishing Communication Important Macintosh and Linux users you must ensure that your Computers TCP IP settings are configured properly See Macintosh TCP IP Settings on page 51 or Linux TCP IP Settings on page 53 for instructions on how to do this 12 ADSL X5 User Guide Establishing Communication You must set up the X5 so that it can communicate with your Internet service provider To do this you use the Zoom Configuration Manager 1 To log in to the Zoom Configuration Manager do this a
23. connect to the Internet Solution First perform a power cycle on your computer and the X5 Take the following steps in the order given 1 Turn off the computer 2 Turn off your X5 and wait a few seconds 3 Turn the X5 back on 4 Turn on the computer If that doesn t work check these items e Ensure that you are using the correct VPI VCI and Encapsulation settings e If your Encapsulation begins with PPP ensure that you have typed your ADSL Username and Password correctly Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 13 gt Ifyou had the modem automatically configure its settings open the Basic Setup page ensure that MANUAL is selected then select 7 from the Virtual Circuit drop down list When the screen changes to show the automatic configuration settings select MANUAL again then enter the correct Username and Password in the boxes provided Click Save Changes and Write Settings to Flash Appendix D Troubleshooting 57 58 gt If you manually configured your modem open the Basic Setup page ensure that MANUAL is selected then enter the correct Username and Password in the boxes provided Click Save Changes and Write Settings to Flash Verify that your service provider s ADSL connection is functioning properly Place a call to your service provider s customer support department to verify this Verify that your TCP IP network sett
24. ct more computers or a network device to the X5 continue with Connecting Additional Devices to the Internet on page 22 Otherwise you ate done with this uset s guide Enjoy your X5 Important If you did not connect see Appendix D Troubleshooting on page 57 Configuring the X5 Manually Some users may need to configure the X5 s IP settings manually instead of having the modem automatically configure itself Typically you would manually configure your modem if You already have the VPI VCI and Encapsulation settings from your Internet service provider You have a static IP address that you plan to use with the X5 If this is the case skip this section and continue with Using Static IP Addressing on page 20 The auto configuration process was unable to find your settings Chapter 1 Installation Instructions 17 Manually configuring the modem requires that you log in to the Zoom Configuration Manager and enter information on its Basic Setup page If you need help logging in see page 13 1 On the Basic Setup page ensure that the MANUAL option button is selected 2 Do the following depending on whether you know your VPI VCI and Encapsulation settings gt gt If your Internet service provider gave you the settings continue with step 3 below If you do not know the settings refer to the ADSL Internet Settings Tables beginning on 45 Find your service provider on the list and make note of its set
25. e ADSL connection is activated or refer to Appendix D Troubleshooting on page 55 48 The back panel of the X5 looks like this Port or button DSL USB ETHERNET Description Connects the modem to the ADSL telephone wall jack Connects the modem to the Ethernet port of a Windows computer Ports for connecting the modem to an access point a network hub or the Ethernet port of a computer Resets the modem to its factory settings To reset insert a paper clip and press the button three times Connects the unit to the power adapter 49 Appendix C TCP IP Network Settings If you are using a Macintosh or Linux computer you must ensure that your computer s TCP IP network settings are configured properly Otherwise you will not be able to connect to the Internet Note If you are using a Windows computer you do not have to configure the TCP IP settings This is because your Windows computer will automatically configure them for you Only Windows users who are troubleshooting the X5 will need to verify the TCP IP settings Depending on your operating system follow the steps in the appropriate section to ensure your TCP IP settings are correct e If you are using Macintosh see Macintosh TCP IP Settings on page 51 e If you are using Linux see Linux TCP IP Settings on page 53 e If you are using Windows see Windows TCP IP Settings on page 54 50 Macintosh TCP IP Settings How you configure y
26. e computers will be connected to the X5 e If all of your Windows computers will be connected using their Ethernet ports You can run the Installation Assistant on any one of these computers e If one of the Windows computers will be connected using its USB port and the rest using their Ethernet ports You must run the Installation Assistant on the computer with the USB port Note however that we recommend you connect your computers using Ethernet ports if possible e Ifyou will be connecting a network device such as a wireless access point router hub or switch You must run the Installation Assistant on a Windows computer that will be directly connected to the X5 For most users this will probably be the computer that is closest to the ADSL enabled phone jack Chapter 1 Installation Instructions 7 Note If you need to use the X5 s USB option you must remove any existing USB modem drivers on your Windows computer before installing this software On the desktop click the Start button and then depending on your operating system either click Control Panel or click Settings and then Control Panel In Control Panel double click Add Remove Programs Vista users select Programs and Features and then Uninstall or change a program On the Add or Remove tab Vzsta Uninstall tab select the USB modem you are removing click Remove or Uninstall and then click OK 1 Turn your computer on For Windows Vista only follow t
27. e help and displays a topic containing detailed information about user names and passwords 40 ADSL X5 User Guide Backing Up Your Configuration Use the Backup Restore Config page to back up your current configuration or restore an old configuration to your X5 To open this page click the Backup Restore Config button located in the Administration group on the Advanced Setup page Users who change the configuration settings for the X5 may want to back up their settings This will enable them to restore those settings at a later time if needed This feature may be especially useful when you receive firmware updates from Zoom Installing the update may overwrite your customized settings with default values Before you update the firmware backup your configuration Then after the firmware has been updated restore your configuration Note You do not need to back up the default settings This is because you can easily restore the defaults by clicking the Reboot button on the Advanced Setup page For more information see Restoring Default Settings on page 43 To back up your current configuration 1 On the Backup Restore Config page click Save Config to download a configuration file from the X5 to a folder on your computer 2 Name the file and specify a location for it on your computer Be sure to note the name and location You will need this information if you ever want to restore the X5 to this backed up configuration
28. ectly to the X5 e Optional Network device You can connect a network device such as a wireless access point router hub or switch to the X5 modem If you plan to connect a network device be aware that you must first connect at least one of your computers directly to the X5 Because network devices can be set up in many ways this uset s guide provides only general instructions about connecting a network device to the X5 For information about setting up your particular network device see the device s documentation 6 ADSL X5 User Guide e Additional Ethernet cables These are required only if you plan to connect more than one computer network device with an Ethernet port to the X5 The X5 comes with one Ethernet cable and one USB cable Installing the X5 gt Macintosh and Linux users please go to page 10 Windows Installation Windows users can quickly install the software and hardware and configure the X5 using Zoom s multilingual Installation Assistant on the CD If you encounter a problem using the Installation Assistant follow the instructions for Macintosh and Linux users starting on page 10 Regardless of how many Windows computers you plan to connect to the X5 you only have to run the Installation Assistant on one of them This computer will also be the first computer that you physically connect to the X5 Determining which computer to run the Installation Assistant on depends on how th
29. ectrostatic discharge event 65 Declaration of Conformity Declaration of Conformity Overensstemmelseserklzring Ka Conformiteitsverklaring van de EU D claration de conformit Konformitatserklarung AnAwon Zuppop wons zoom Dichiarazione di conformit Deklaracja zgodnosci Declara o de Conformidade Declaraci n de conformidad Konformitetsdeklaration Cam k t v sw tu n thu amp Ch u Au Manufacturer Producent Fabrikant Zoom Technologies Inc 207 South Street Constructeur Hersteller Kataokeuaot s Boston MA 02111 USA 617 423 1072 Fabbricante Fabricante Tillverkare Nh www zoom com s n xu t Brand Varem rke Merk Marque Mark Zoom X5 DSL ADSL Modem Router e Mapka Marchio Marka Marca Marke Thuong hi u Series 1065 Models 5654A 5624A 1652A Type Typ Mapka Tipo Turi Ki u mau ena The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999 5 EC via the following This product is CE marked Producenten erkl rer under eneansvar at dette udstyr er i overensstemmelse med direktivet 1999 5 EC via f lgende Dette produkt er CE m rket De fabrikant verklaart geheel onder eigen verantwoordelijkheid dat deze apparatuur voldoet aan Richtlijn 1999 5 EC op grond van het onderstaande Dit product is voorzien van de CE markering Le constructeur d clare sous son enti re responsabilit que ce mat riel est conforme a la Directive 1999 5 EC via les documents ci dessous Ce produi
30. ers or a network device to the X5 continue with the next section Connecting Additional Devices to the Internet Otherwise you are done with this user s guide Enjoy your X5 Important If you did not connect see Appendix D Troubleshooting on page 57 Connecting Additional Devices to the Internet The X5 supports the direct connection of up to four computers with Ethernet ports Windows users can connect a fifth computer using the X5 s USB port To increase the number of Internet connections you can plug a network device such as a wireless access point router hub or switch into one of the modem s ETHERNET ports This expands the maximum number of Internet connections supported by the modem to 253 Note Depending on how many computers network devices you plan to connect you may need to purchase additional Ethernet cables The X5 comes with one Ethernet cable and one USB cable 22 ADSL X5 User Guide Once your initial computer has been successfully connected to the Web you can now connect the other computers and or a network device e To connect additional computers directly to the X5 see the next section e To connect a network device to the X5 see page 24 To Connect Additional Computers 1 Shut down the computer you want to add to the X5 This is important because the computer must locate the correct IP address for the modem This is done when the computer is turned back on in step 3 below 2 Plug
31. fer to the documentation provided with your particular network device for instructions on how to do this Once your network is set up reboot any computer that is part of the network For example if you are connecting a wireless access point reboot any computer that will use the wireless network Verify that your Internet connection is working Open your Web browser on each computer using your network and try to connect to a familiar Web address Congratulations You have connected your network device to the Internet You are done with this user s guide Enjoy your X5 24 ADSL X5 User Guide Removing the X5 Software If you have a Windows computer and want to remove your X5 for instance if you move your computer to a location without ADSL service you should remove the software before disconnecting the hardware Note Because Macintosh and Linux computers do not require the X5 software be installed users of those operating systems do not have to remove the software prior to removing the X5 1 From your Windows desktop click the Start button point to Programs or All Programs point to Zoom ADSL Modem then select Uninstall X5 ADSL Modem 2 When prompted to confirm your choice click Yes 3 When the process is complete you will be prompted to click Finish H Unplug your X5 hardware Chapter 1 Installation Instructions 25 Universal Plug and Play The X5 is enabled for Universal Plug and Play UPnP
32. gistrement signifie que Penregistrement s est effectu conform ment une d claration de conformit et indique que les sp cifications techniques d Industrie Canada ont t respect es Il n implique pas qu Industrie Canada a approuv le mat riel L indice d quivalence de la sonnerie IES du pr sent mat riel est montr sur l tiquette inf rieure du produit L TES assign chaque dispositif terminal indique le nombre maximal e terminaux qui peuvent tre raccord s 4 une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n exc de pas 5 fal Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada 64 ADSL X5 User Guide Safety Notices CAUTION To reduce the risk of fire use the supplied phone cord or an AWG 26 or larger UL listed or CSA certified telecommunication line cord Do not use this product near water for example in a wet basement or neat a swimming pool Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning The unit may require resetting after a severe el
33. hese steps to turn on Telnet Client a Click Start select Control Panel then double click Programs and Features b In Programs and Features in the Tasks pane click Turn Windows features on or off CG Atthe User Account Control message click Allow d In the Windows Features dialog box select Telnet Client click OK and wait while the feature is configured e Inthe Uninstall or Change a Program window click the Close box to exit 2 Close all open programs including antivirus software or pop up blockers 3 Insert the supplied CD into the CD drive of your computer The CD should start automatically If the CD does not start automatically on the desktop click the Start button click Run and then type E setup exe where E is the letter of your CD drive 8 ADSL X5 User Guide Windows Vista If the AutoPlay dialog box appears click Run Setup exe If the User Account Control dialog box appears click Allow 4 Select your language select Installation Wizard and follow the prompts to install the X5 P First tell us which Zoom ADSL modem you have Select One 1 Ethernet Port 1 Ethernet Port 1 USB Port o D k de 4 Ethernet Ports 1 USB Port 4 Ethernet Ports 802 11g Wireless Click Next To Continue lt Back Cancel Windows Vista If a message tells you that Windows can t verify the publisher of the driver software select Install this driver software anyway Don t install this driver
34. ings are properly configured on your computer To do this refer to the appropriate section If you are using Macintosh see Macintosh TCP IP Settings on page 51 If you are using Linux see Linux TCP IP Settings on page 53 If you are using Windows see Windows TCP IP Settings on page 54 Make sure that your Web browser is configured properly It must be set for a network connection not a dial up connection The following instructions are for Internet Explorer Version 5 0 or later 1 2 On the desktop right click the Internet Explorer icon and select Properties On the Internet Properties dialog box select the Connections tab then click the Setup button The setup process will proceed differently depending on your operating system The following table details the process for your Windows computer ADSL X5 User Guide Windows XP a Onthe Welcome to the New Connection Wizard dialog box click Next If you see a Location Information dialog box click Cancel and then when asked if you are sure you want to cancel click Yes to return to the Welcome dialog box b On the Network Connection Type dialog box select Connect to the Internet then click Next c On the Getting Ready dialog box select Set up my connection manually then click Next d On the Internet Connection dialog box select Connect using a broadband connection that is always on then click Next e Onthe Completing the
35. ion e You have customized your configuration and want to back it up for future use See Backing Up Your Configuration on page 41 for more information e You want to add remove or change the IP Filters See Using IP Filters on page 44 for more information 30 How To Use the Advanced Options Configuring the X5 for the situations described at the beginning of this chapter requires the use of the Advanced Setup page To access this page click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager If you forgot how to log in to the Zoom Configuration Manager see page 13 You will notice that there are numerous buttons on the page broken into three groups Configuration Status and Administration Most users will not need to use any of the buttons on the Advanced Setup page Zoom ADSL Windows Internet Explorer alll OO elmonoo02 SB 9 2 Live search le kk zoom aos 7 e GT CG ADSL Status gt Basic Setup gt Advanced Setup Configuration WAN Configuration IP Filtering Firewall Port Settings DHCP NAT Bridging IP Routing P RIP Dynamic DNS Blocked Protocols LAN SNMP Bridge Filter UPnP Management Control Parental Controls RE ADSL Status TCP IP Status ATM Status PPP Status EoA Status IPoA Status User Configuration Diagnostics System Log Firmware Update Backu
36. ion A message appears to let you know that the current configuration if any will be lost when the X5 configures itself Click OK to dismiss this message E Wait while the X5 modem searches for the correct VPI VCI and Encapsulation settings and connects with your Internet service provider This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider s 3 Once the modem detects your settings your VPI VCI and Encapsulation settings will appear in the table on the Autodetect page Click the Encapsulation setting to continue with the process VPI Encapsulation protocol Detected 8 35 When your Encapsulation setting appears click it to continue with the process Note that yours may be something other than PPPoE Chapter 1 Installation Instructions E Note If your Encapsulation setting is not found that is if No Encapsulation Protocol Detected remains on the screen select the Disable button click Save Changes then click the Basic Setup icon at the top of the screen and manually configure the modem as explained in Configuring the X5 Manually on page 17 4 Depending on your Encapsulation setting the following will happen when you click it gt If your Encapsulation setting begins with PPP You will be prompted for your Login Name and Password Your Internet service provider should have given you a User ID or Username usual
37. is not captured by the system traps that create alarms You can save the system log to a file Reboot the X5 and reset its configuration to the factory defaults ADSL X5 User Guide Changing Your WAN Settings Use the WAN Configuration page to change your Wide Area Network WAN settings and to specify a static IP address if you have arranged paid for one To open this page click the WAN Configuration button on the Advanced Setup page Important If you want to use static IP addressing see Using Static IP Addressing on page 20 for information on how to do this The settings you can change on this page include Encapsulation VPI VCI DHCP Client IP Address Subnet Mask and so forth Once you have made the changes you want on this page click the Save Changes button and then click the Write Settings to Flash button Por more information about changing your WAN Configuration settings click the Help icon at the top of the screen while you are on this page This opens the online help and displays a topic containing detailed information about the WAN Configuration page 37 Changing Your Firewall Settings Use the Firewall Configuration page to change the X5 s firewall settings To open this page click the Firewall button in the Configuration section of the Advanced Setup page When you install the X5 a firewall is automatically established to offer your computer protection as you use the Internet This buil
38. ly your email address or the characters preceding the sign in your email address and a Password Enter this information in the applicable boxes then click Save Changes A screen appears to let you know that the process was a success Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text These are NOT the same User Name and Password that you used earlier to open the Zoom Configuration Manager VPI VCI Encapsulation protocol Detected 8 35 Se When the configuration is complete your Encapsulation setting will change from bold to regular text Tip If you do not know your Login Name and Password contact your service provider and tell them that you misplaced the information ADSL X5 User Guide gt Ifyour Encapsulation setting begins with something other than PPP The EOA Interface Add page will open Click Save Changes on this page without changing any settings on it A screen appears to let you know that the process was a success Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text 5 On the Autodetect page click Write Settings to Flash 6 Verify that your Internet connection is working Open your Web browser and try to connect to a familiar Web address If you connect successfully your installation is complete and you are ready to browse the Web If you want to conne
39. mbarq Sprint 2 35 PPPoE LLC GWI 35 1483 Bridged IP LLC Hotwire 35 1483 Bridged IP LLC Internet Junction 35 1483 Bridged IP LLC Qwest 1 32 PPPoA LLC OOlOO1O1Olcoolceoieicololeloioeoieoeicolc 32 PPPoA VC MUX Qwest 2 45 Service Provider VPI VCI Encapsulation SBC 1 0 35 PPPoE LLC SBC 2 0 35 1483 Bridged IP LLC SBC 3 8 35 1483 Bridged IP LLC Socket 1 8 35 1483 Bridged IP LLC Socket 2 0 35 1483 Bridged IP LLC Socket 3 0 35 PPPoE LLC Sonic 0 35 1483 Bridged IP LLC Sprint Embarq 1 0 35 PPPoALLC Sprint Embarq 2 8 35 PPPoE LLC Uniserve 0 33 1483 Bridged IP LLC Verizon 1 0 35 PPPoE LLC Verizon 2 0 35 1483 Bridged IP LLC Service Provider Not Shown 0 35 PPPoE LLC Table B Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia Telstra 8 35 PPPoA LLC Argentina Telecom 0 33 PPPoE LLC Argentina Telefonica 8 35 PPPoE LLC Belgium ADSL Office 8 35 1483 Routed IP LLC Belgium Turboline 8 35 PPPoA LLC Bermuda 1 0 35 PPPoALLC Bermuda 2 0 35 PPPoE LLC Bolivia 1 0 34 1483 Routed IP LLC Bolivia 2 0 35 PPPoE LLC Brazil 3 Corp 1 8 35 PPPoE LLC Brazil 3 Corp 2 8 35 Classical IP over ATM Brazil Brasil Telcom 0 35 PPPoE LLC Brazil Telefonica 8 35 PPPoE L
40. ngs Tables return to the tables and find the next most frequently used settings those labeled 2 if you just entered 1 or 3 if you just entered 2 and repeat steps 3 7 above Using Static IP Addressing If your Internet service provider s Encapsulation setting is either 1483 Bridged or 1483 Routed the X5 can be set for either a Dynamic Host Configuration Protocol DHCP address also known as a dynamic IP address or for a static IP address Because most Internet service providers use DHCP the X5 is set for dynamic IP addressing by default There is typically an extra charge for a static IP address and you usually have to make a special request to get one Important If you do not know what static IP addressing is or why you would use it you most likely do not need to change the default setting Only advanced users who specifically want to use static IP addressing and or those users whose IP provider specifically instructed them to use static IP addressing should change this setting 1 Click the Advanced Setup icon at the top of any page in the Zoom Configuration Manager to open the Advanced Setup page 2 Click the WAN Configuration button located in the Configuration group 20 ADSL X5 User Guide 3 Enter the appropriate information on the WAN Configuration page Use the table below as a guide For this setting Current Connection Encapsulation VPI and VCI Bridge and IGMP IP Address and
41. nh dau l CE 73 23 EEC LVD EN60950 1 2001 EN55022 1998 A1 2000 A2 2003 BUSSGIEES EMG EN55024 1998 A1 2001 A2 2003 Zee MAID Director Hardware Engineering Direktor Hardware Engineering Director Sustaining Engineering Directeur ing nierie de soutien Direktar Sustaining Andy Pollock Engineering Aleu8uvtrs Mnxavikrs Alathnpnons 31 August 2007 Direttore Hardware Engineering Dyrektor Inzynieria 1065 TF Boston MA USA ciagta Director Engenharia de Manutenca Director I x Ingenieria de apoyo Gi m Doc Ky thuat Phan c ng 2407 A 27469 2007
42. on group are typically used for administrative tasks such as diagnostic testing upgrading firmware changing your Zoom Configuration Manager password etc Click a button below then click the Help icon at the top of the screen to open an online help topic about the page you are viewing This button User Configuration Firmware Update Set Date and Time Diagnostics Backup Restore Config SNTP System Log Reboot 36 Opens a page that lets you Manage the User IDs and passwords that can access the Zoom Configuration Manager This is where you can change the default password supplied to you with the X5 Specify the path to the upgrade file you need to update your firmware Use the Browse button on this page to navigate to the file then click the Upload button to perform the firmware update Set the X5 s internal date and time settings including time zone and whether Daylight Savings Time is in effect Run a series of diagnostic tests of your system software and hardware connections You can also run the Ping and Traceroute utilities to troubleshoot connection problems Save your current configuration settings so that they may be restored at a later time Synchronize the X5 with an SNTP Simple Network Time Protocol server View data generated or acquired by routine system communication with other devices This information does not necessarily represent unexpected or improper functioning and
43. one end of an Ethernet cable into one of the modem s four ETHERNET ports and plug the other end into your computer s Ethernet port Note for Windows users At this point you should not be connecting any of your additional computers using the X5 modem s USB port If you planned to use the USB port it should already be connected to the computer on which you ran the Installation Assistant as explained above on page 7 3 Turn on the computer 4 Verify that your Internet connection is working Open your Web browser and try to connect to a familiar Web address 5 Repeat steps 1 4 for each computer you want to add Congratulations You have completed all you need to do to get your additional computers on the Internet You are done with this user s guide Enjoy your X5 Chapter 1 Installation Instructions 23 To Connect a Network Device This section provides general instructions for connecting a network device such as a wireless access point router hub or switch to the X5 For information about setting up your network device please refer to the documentation that came with that device 1 4 Plug one end of an Ethernet cable into one of the modem s ETHERNET ports 1 2 3 or 4 and the other end into the network device s Ethernet port For a hub or a switch this is typically called an Uplink or Expansion port For a router or wireless access point this is typically called a WAN port Set up your network Re
44. our Macintosh computer s network settings differs depending on your Mac OS For OS X follow the instructions below Otherwise go to page 52 Mac OS X 1 From the Dock choose System Preferences and then Network to display the Network pane For OS X 3 you also have to click the Configure button 2 Ensure that Automatic is selected from the Location list box 3 Under the Show drop down tab choose Built in Ethernet 4 Under the TCP IP tab make sure that Using DHCP is highlighted in the Configure list box Do not enter anything into the DHCP Client ID field 5 Click Apply Now or Save if prompted and close the Network pane 51 Mac OS 7 6 1 9 2 2 1 From the Apple menu choose Control Panels and then TCP IP to display the TCP IP Window 2 Under Connect via select Ethernet built in 3 Under Configure select Using DHCP Server Do not enter anything in the DHCP Client ID field 4 Close the TCP IP Window You will be asked if you want to save the changes Click Save 52 ADSL X5 User Guide Linux TCP IP Settings The instructions for setting up boot time DHCP vary dramatically by distribution so you may want to refer to your particular version s documentation Note If you have more than one network card installed you will need to pick distinct Ethernet identifiers for each eth0 eth1 eth2 and so forth If you select an identifier other than eth0 for your ADSL modem use that identifier throughout
45. p Restore Config Reboot Set Date and Time SNIP z Done internet DE 31 Tip If you plan to specify advanced options you can view detailed information about each option in the online help To open the help click the button for the settings you want to specify for example the Firewall button to open the Firewall Configuration page then click the Help icon at the top of the screen to open a help topic specifically about the page you are viewing Configuration Buttons Use the buttons in the Configuration group to perform advanced configuration tasks This button WAN Configuration Port Settings Bridging Dynamic DNS SNMP Management Control 32 Opens a page that lets you Specify how your Wide Area Network ADSL setup is configured This page is also where you would set up a static IP address if you have arranged for one with your Internet service provider Set the ports used when you use FTP or Telnet with the device or if you are running a Web server behind it Specify which device interfaces are capable of bridging data between your LAN WAN and Internet service provider Interfaces can be routable for example assigned an IP address bridgeable or both Enter the Host name you registered with a Dynamic DNS service provider This page is for those who are using dynamic IP addressing the X5 s default and want to host a Web site The Dynamic DNS service provider keeps track of your con
46. r clip into the RESET pinhole in the center of the modem s back panel 2 Hold it there for five seconds The unit s DSL light will turn off and then it will blink slowly about once per second You are now guaranteed that all system settings are restored to the X5 s factory defaults 43 Using IP Filters Use the IP Filter Configuration page to set up IP filters to allow ot block traffic coming into your computer from the Internet To open this page click the IP Filtering button in the Configuration section of the Advanced Setup page To filter Internet traffic you must define one or more rules that is criteria you want the information to meet before it can proceed As information comes in from the Internet the X5 examines it and if it meets the rule moves forward to its destination on your computer or network If it does not it is discarded The rule can be based on many characteristics including the network or Internet protocol it carries IP address of the sending computer the port that the traffic is coming in on and so forth Once you have set up the IP filters you want click the Save Changes button and then click the Write Settings to Flash button For more information about setting up IP filters click the Help icon at the top of the screen while you are on the IP Filter Configuration page This opens the online help and displays a topic containing detailed information about this process a0 ADSL XS
47. renew their IP addresses e If you are using a wireless access point or a router verify that the device is using Dynamic Host Configuration Protocol DHCP This is also known as dynamic IP addressing Depending on your device this may be controlled by an Obtain an IP address automatically option If you need help refer to the documentation that came with your network device or contact its manufacturer Refer to the documentation provided with your network device or contact its manufacturer for assistance 62 ADSL X5 User Guide Appendix E Regulatory Information U S FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA The unit bears a label on the back which contains among other information a product identifier in the format US AAAEQ TXXXxX If requested this number must be provided to the telephone company This equipment uses the following standard jack types for network connection RJ11C This equipment contains an FCC compliant modular jack It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules The Ringer Equivalence Number or REN is used to determine the number of devices which may be connected to the telephone line An excessive REN may cause the equipment to not ting in response to an incoming call In most areas the sum of the RENs
48. s four ETHERNET ports and plug the other end into your computer s Ethernet port 10 ADSL X5 User Guide 4 5 Important Do not connect additional computers or a network device such as a wireless access point router hub or switch to the other ETHERNET ports at this time These instructions will let you know when to connect them Windows users only If you are connecting via USB plug one end of the USB cable into the modem s USB port and the other end into your computer s USB port Plug the power cube into a power strip or wall outlet and then plug the power cube s other end into the modem s POWER jack Important Use only the power cube shipped with the X5 Other power cubes may damage your hardware The POWER light on the front panel of the modem should become steady on and the DSL light should blink If the POWER light does not turn on make sure there is power at the wall outlet or power strip where you plugged in the power cube Turn the computer on Windows users If you connected your computer to the USB port you may see a Found New Hardware box indicating the progression of the installation Typically no user action is necessary If you are using Windows XP you may be required to click Next Depending on your operating system you may also see a Hardware Installation box or a Digital Signature Not Found box You can safely ignore these messages and click Yes or Continue Anyway If prompted
49. software You should check your manufacturer s website for updated driver software for your device Install this driver software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal information V See details Chapter 1 Installation Instructions If you are prompted to enter your user name and password remember that they are case sensitive 5 When you complete the installation and setup click Finish to update your modem and close the Install Assistant Congratulations You have established communication and your computer is now connected to the Internet If you want to connect more computers or a network device to the X5 continue with Connecting Additional Devices to the Internet on page 22 Otherwise you are done with this user s guide Enjoy your X5 Macintosh and Linux Installation There is no software installation for Macintosh and Linux systems Windows users If you did not run the Install Assistant on the CD follow these instructions to install the hardware and configure your X5 Installing the Hardware 1 Shut down and power off the computer that you plan to plug directly into the X5 If you plan to use a network device such as a wireless access point router hub or switch you must connect at least one of your computers directly to the modem 2 Plug one end of the Ethernet cable into one of the X5
50. ssseescess 25 UNIVERSAL PLUG AND PLAY nicieni deldadea tescaveancs elects EEE 26 TF YOU NEED LS LE 26 STATUS MONITORING 65 scsseissisacdedssseis cde seseedsceaWousaviasinnesdiaseedecesetscseuese MONITORING SYSTEM STATUS S MONITORING ADSL STATUS siingi nerna Eas ADVANCED SETUP OPTIONS ccssscossssccccsesssccssscccccssscccessscccessscoesess How To USE THE ADVANCED OPTIONS S CONFIGURATION BROWSER e STATUS EIER E RE ADMINISTRATION BUTTONS x CHANGING YOUR WAN SprrIWGR ENEE CHANGING YOUR FIREWALL SETTINGS cccccesccssseseesscsscescesecesecseecseseessenes CHANGING USER NAMES AND PASSWORDS BACKING UP YOUR CONFIGURATION essesesseseseeseseesessestesssreresseresresesseseesessee RESTORING DEFAULT BETTINGEN USING IP FILTERS APPENDIX A ADSL INTERNET SETTINGS TABLES ccccceeseseeeeeees 45 APPENDIX B FRONT AND BACK PANEL G 0scccccssececeeecceccssseceeeeses 48 APPENDIX C TCP IP NETWORK SETTINGS sssssssssecccesesssseceeees 50 MACINTOSH TCP IP S rrMGg 51 IER ei EM EEN EE 53 WINDOWS TCP IP SET 54 APPENDIX D TROUBLESHOOTING ccccssssssssccecceececsccsecceceeneeseseeees 57 APPENDIX E REGULATORY INFORMATION REENEN 63 Overview The X5 integrates an ADSL modem a router and a four port switch in one device It includes an advanced firewall which allows you to control Internet access from your local network and which protects your local network from unwanted Internet traffic With fo
51. stantly changing IP address and routes those trying to access your Web site to the correct location Set up Simple Network Management Protocol SNMP This enables a host computer to access configuration performance and other system data that resides in a database on the modem Enable or deny access to X6 services HTTP Telnet UPnP SNMP TFTP to local network devices and or remote users ADSL X5 User Guide This button IP Filtering DHCP IP Routing Blocked Protocols Bridge Filter Parental Controls Firewall NAT Opens a page that lets you Set up rules to control the forwarding of incoming and outgoing data between your LAN and the Internet and within your LAN For example you can create IP filter rules to block attempts by certain computers on your LAN to access certain types of data or Internet locations You can also block or allow incoming access to computers on your LAN This page displays the current filters and lets you edit and add filters Specify Dynamic Host Configuration Protocol DHCP settings to enable network administrators to centrally manage the assignment and distribution of IP information to computers on a network When you enable DHCP on a network you allow a device such as your X5 s router or a router located with your Internet service provider to assign temporary IP addresses to your computers whenever they connect to your network Set up the routes on which you
52. t a regu le marquage CE Hiermit erkl rt Zoom die bereinstimmung des Ger tes modem mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie 1999 5 EC Dieses Produkt ist das gekennzeichnete CE O KaTaokeuaoTs SNAWVE HE ATTOKAEIOTIKA TOU EUBUVN OT AUTO TO TIPOIdv OUULOPQwveETA ye tny Odnyia 1999 5 EC p ow Twv Trapakdtw AuT To Trpoidv Pepe TN Znuovon CE ll fornitore dichiara sotto la sola responsabilit che questa apparecchiatura e compliant a 1999 5 EC direttivo via quanto segue Questo prodotto CE contrassegnato Producent stwierdza ze to urz dzenie zosta o wyprodukowane zgodnie z Dyrektywa 1999 5 EC Jest to potwierdzone poprzez umieszczenie znaku CE na urz dzeniu O fabricante declara sob sua exclusiva responsabilidade que este equipamento est em conformidade com a Directiva 1999 5 EC atrav s do seguinte Este produto possui Marca o CE El fabricante declara bajo su exclusiva responsabilidad que este equipo satisface la Directiva 1999 5 EC por medio de lo siguiente Este producto tiene marca CE Bu r n n imalat s t m sorumluluk kendisinde olmak kayd yla bu cihaz n a a daki tabloda g sterilen bi imde 1999 5 EC R amp TTE Y netmeli i no lu Y netmeli e uygun oldu unu beyan etmektedir Bu r n CE areti ta maktad r Nha san xuat cam k t voi tr ch nhi m cia minh l thi t bi n y tu n theo Hu ng dan 1999 5 EC th ng qua c c muc sau San ph m nay duoc da
53. t in firewall is in addition to the NAT settings on your X5 By default the firewall is set up to be relatively strict that is the only Internet traffic it allows to access your computer is that which you are likely to need for example a Web page you request in your browser s address bat For most users this access is secure and sufficient Most users will never need to change their firewall settings However use the Firewall Configuration page if you want to e Blacklist computers that try to hack into your computer or network so that they are denied access By default this feature is disabled e Have email sent if your computer or network is attacked by an outside computer Once you have made the changes you want on this page click the Save Changes button and then click the Write Settings to Flash button For details about the individual firewall settings you can specify click the Help icon at the top of the screen while you are on the Firewall Configuration page This opens the online help and displays a topic containing detailed information about the X5 s firewall settings 38 ADSL X5 User Guide Changing User Names and Passwords Use the User Configuration page to manage the user names and passwords that can access the Zoom Configuration Manager To open this page click the User Configuration button located in the Administration group on the Advanced Setup page When you installed the X5 and tried
54. ted in the drop down list click Renew and then click Release Type 10 0 0 2 or 10 0 0 3 as appropriate in your browser s address bar and press Enter The Network Password box should display Problem The computer on which I installed the X5 software is connected to the Web but one or more of the additional computers I have connected directly to the modem cannot access the Internet Solution There are several issues that could cause this problem Check these items e Try rebooting each computer This will allow for the computers to release and renew their IP addresses e If only one of your added computers cannot access the Web ensure that it is connected using its Ethernet port and one of the X5 modem s LAN ports If it is using the USB port it requires the X5 software be installed Run the installation CD reboot the computer then try to connect to a familiar Web address to ensure that the Internet connection is made 61 Problem The computer on which I installed the X5 software is connected to the Web but the computers connected through my network device cannot access the Internet Solution The problem is most likely with your network device such as a wireless access point router hub or switch Check these items e Try rebooting each computer on your network For example if you ate using a router reboot each computer that is connected to the router This will allow for the computers to release and
55. telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges Telephone facsimile machines manufactured on and after December 20 1992 must clearly mark such identifying information on each transmitted message Facsimile modem boards manufactured on and after December 13 1995 must comply with the requirements of this section This equipment cannot be used on public coin phone service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact your state public utility commission public service commission or corporation commission for more information 63 U S FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one
56. tings see Chapter 3 Advanced Setup Options on page 31 if you need to make changes to these settings Por more detailed information about the ADSL status information provided click the Help icon at the top of the ADSL Status page to open the online help Chapter 2 Monitoring Status 29 Advanced Setup Options The options that are set by default when the X5 is installed are sufficient for most users However those that want or need to change the X5 s settings can do so using the Advanced Setup page This chapter explains how to specify advanced options The information in this chapter applies to you if e Your Internet service provider instructs you to enable disable or change the default settings for your X5 in order for it to work properly with your ADSL service See How To Use the Advanced Options on page 31 for a table listing the Advanced Setup areas that you can customize e You need to change your Wide Area Network settings for example if you have a static IP address See Changing Your WAN Settings on page 37 for more information e You want to change the default firewall settings for example if you have multiple computers connected to the Web you can specify that one or more users receive an email alert if the network is attacked See Changing Your Firewall Settings on page 38 for more information e You want to change your ADSL password See Changing User Names and Passwords on page 39 for more informat
57. tings If there is more than one listing for your service provider the most common one is labeled 1 the next 2 and so on Tip If you are in the United States and your service provider is not on the list use the settings for Service Provider Not Shown at the bottom of the table 3 Select Enabled from the Current Connection drop down list That is click the arrow at the far right of the box to view the items in the list then select Enabled 4 Select your service provider s Encapsulation setting from the gt Encapsulation drop down list Depending on your selection do the following If your Encapsulation setting begins with PPP Enter your Username and Password in the boxes provided Your Internet service provider should have given you a User ID ot User Name usually your email address or the characters preceding the sign in your email address and a Password These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager ADSL X5 User Guide Tip If you do not know your Username and Password contact your service provider and tell them that you misplaced the information If your Encapsulation setting begins with 1483 Bridged or 1483 Routed The Username and Password boxes will automatically disappear from the page because you do not need to enter this information Continue with step 5 Important If you plan to use a static IP address you must manually
58. uit lov Save Changes After you have saved your changes you must write the new settings to flash to make them permanent Click the button below to do this Write Settings to Flash Use this Web page to configure the modem so it can connect with your Internet service provider You can configure the X5 manually or you can have the modem automatically configure itself Depending on your situation do the following gt Select MANUALLY if one or both of the following are true You already have the VPI VCI and Encapsulation settings from your Internet service provider You have a static IP address that you plan use with the X5 Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing To continue configuring the modem manually skip the rest of the steps in this section and follow the instructions on page 17 14 ADSL X5 User Guide if you are NOT using a static IP address or on page 20 if you have a static IP address gt Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation When this option is selected the screen changes to show automatic configuration options Do the following a Select the Enable option button then click Save Changes b The page changes to the Autodetect page and a Start button appears Click the Start button to begin the automatic configurat
59. ur ETHERNET ports the X5 supports the direct connection of up to four computers with Ethernet ports Users with a network device such as a wireless access point can plug it into one of the ETHERNET ports to support up to 253 Internet connections There is also a USB port for Windows computers that do not have an Ethernet port or for Windows users who want to connect five computers directly to the modem The X5 modem is also enabled for Universal Plug and Play UPnP This means that if you plug other devices with UPnP capabilities into your computer or network for example a gaming application router or stand alone firewall they should automatically detect the X5 and make the needed configurations for them to work together This User Guide contains installation instructions for Macintosh and Linux computers and provides instructions for manually installing the X5 on a Windows computer There is also information about the X5 s advanced setup options Though most users will not need to use the advanced setup options there are cases in which these advanced settings are necessary for example if you have a static IP address Installation Instructions This chapter covers the basic instructions needed to install your X5 and connect to the Internet These instructions can be used with a Macintosh Linux or Windows operating system Important Before You Begin Before installing your X5 you must have ADSL service enabled on yo
60. ur telephone line To do this you need to sign up with an ADSL service provider Your service provider may refer to ADSL service as DSL service Package Contents Your package contains the items shown below Zoom X5 ADSL Modem Ca lt USB Cable Phone Cord 2 Ethernet Cable Software CD Power Cube Chapter 1 Installation Instructions 5 The CD contains the installation software documentation warranty and Customer Support information If anything is missing or damaged please contact Zoom Customer Support or your retailer or distributor In addition the package may include e Phone jack adapter to adapt the phone cord to a particular phone jack certain countries only e ADSL line filter s certain units only You Will Also Need e An ADSL enabled telephone wall jack to plug the X5 modem into e One or more computers that you want to connect to the Internet The X5 supports the connection of up to four Macintosh Linux or Windows computers with Ethernet ports Note for Windows users Your computers must use Windows 98 Me 2000 XP or Vista We recommend that you connect all of your Windows computers using Ethernet ports If any of your computers do not have an Ethernet port you can purchase a Network Interface Card NIC to add one Alternately you can connect one of your computers using its USB port This also enables Windows users to connect five computers instead of four dir

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