Zoom 1120 Modem User Manual
Contents
1. 2 24 APPENDIX REGULATORY INFORMATION cccccccssssseseees 29 FCC PART 68 TELECOMMUNICATIONS 29 FCC PART 15 EMISSIONS STATEMENT cccccccceceseceseseseseseseseeseesees 30 INDUSTRY CANADA 30 CANADIAN EMISSIONS 5 31 IMPORTANT INFORMATION csccsssssssssssssssccscsssssssssesssesesones 32 Introduction Congratulations Your new faxmodem is a powerful flexi ble tool that provides fast connections to the Internet and will help you manage your communications work more effectively and present a polished and professional image at home or at the office This manual explains how to in stall and use your faxmodem and communications soft ware What You Need to Use Your Faxmodem Make sure that you have received the following items Faxmodem Phone cord A Zoom Link CD ROM disc containing installation software modem drivers and communications soft ware You also need the following IBM PC compatible Pentium 133 or faster or equiva lent with 16 megabytes of RAM an available PCI slot and a tool for removing and replacing the computer cover see your computer s manual Windows 95 or 98 operating system A telephone jack to plug the modem into A soundcard and microphone if you want to use the modem as a telephone answering device voice mail option Introduction 3 C2. QUICK START GUIDE C Contents 3 3 WHAT YOU NEED USE YOUR 0 00 0 0 3 CHAPTER 1 INSTALLING YOUR 4 EASIER 4 PREPARING THE 8 99 4 INSTALLING THE FAXMODEM 5 CHAPTER 2 INSTALLING AND USING COMMUNICATE 11 INSTALLING COMMUNICATE 1 RUNNING COMMUNICATE 13 GETTING HELP FOR COMMUNICATE 15 CHAPTER 3 USING THE FAXMODEM WITH OTHER SOFTWARE i sssssoidsesdscssssessovdessnvovsectsvevvossndodzensnseesedsnvedesdinvedsed ntevbesin s 16 TIPS FOR SETTING UP COMMUNICATIONS 16 INITIALIZATION STRINGS 17 USING 5 4 4 4 088 8 18 19 ACCESSING THE eeose ee eeseseeeesseeesesssesseseeseesesereee 19 CHAPTER 4 PROBLEMS AND 8 000 20 GENERAL 5 21 DIAL 5 22 VOICE TROUBLESHOOTING cccccccesecececececececccecececececececececeeeceeeeecs 23 ON LINE 5
3. are indicated on the label attached to the bracket The ringer equivalence number is used to determine how many devices can be connected to your telephone line In most cases the sum of the RENs of all devices on any one line should not exceed five 5 0 If too many devices are attached they may not ring properly If this device should malfunction it may also cause harm to the tele phone network should this occur this device should be disconnected from the network until the source of the problem can be determined and repair has been made If a device which harms the network is not re moved the telephone company may temporarily disconnect service In the event of equipment malfunction all repairs should be performed at an authorized repair facility It is the responsibility of users requiring service to report the need for service to such a facility Service facilities are listed on the product s warranty flyer The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via telephone fax machine unless such message clearly con tains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time sent the identifica tion of the business entity or individual sending the message and the telephone number of the sending machine In order to program this in formation into your fax machine refer t
4. C 20402 Stock 004 000 00345 4 The products covered by this statement include the 56K PCI Dualmode Model 2925 and 1120 and are manufactured by Zoom Telephonics Inc 207 South Street Boston MA 02111 617 423 1072 Industry Canada Attachment The Industry Canada label identifies certified equipment This certifica tion means that the equipment meets certain telecommunications net work protective operational and safety requirements The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telephone company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Cana dian maintenance facility designated by the supplier For locations of the authorized service facilities please see the product s warranty card Any 30 Quick Start and Reference Guide repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to r
5. dem Unscrew the screw on the bracket and lift the old modem board from its slot Note Most of the boards inside your computer have tiny wires sticking out underneath These wires can be sharp Be careful not to cut your hands on them 6 Make a note of the serial number on your new fax modem Record the number in the Important In formation table on page 32 of this manual Chapter 1 Installing Your Faxmodem 7 00 Now insert your new faxmodem firmly into an avail able PCI slot See the following illustration ___ PCI slot 7 16 bit Typical cover ISA slots plate The PCI slot is designed to easily mate with your new PCI modem Be sure that the bracket is lined up properly then screw the bracket into the computer using the screw you removed with the cover plate Be sure that the back end of the card smaller gold finger area is properly seated into the connector If you have a tower or mini tower computer case with a vertical main board you may want to lay the com puter down gently on its side so you can push straight down on the faxmodem card to seat it firmly in its slot Replace the computer cover Connect the telephone cord Plug one end of the phone cord into the LINE jack marked LINE Plug the other Le end into a phone jack typically the HEB PHONE optional wall jack where you would normally connect a phone Plug your phone into the PHONE jack if you w
6. restart Windows Click on Yes After Windows restarts If COMMUNICATE LITE loads automatically you can start it by clicking its icon in the taskbar If COMMUNICATE LITE does not load automatically start it by clicking on the COMMUNICATE icon under Start gt Programs The program s main interface which looks like a tele phone console will be displayed Quick Start and Reference Guide COMMUNICATE LITE is now installed and ready to send and receive faxes or voice messages Running COMMUNICATE LITE COMMUNICATE LITE comes with extensive on line help to guide you through faxing data calling and many other features The features supported by your faxmodem are listed on its box The main interface of COMMUNICATE LITE looks like an integrated telephone and answering machine with a handset on the left a keypad in the middle and a recorder on the right The handset and keypad can be used to dial your regular phone if you have plugged one into the PHONE jack on your faxmodem The recorder can be used as an answering machine if your faxmodem and software include voice support or asa sound recorder using your soundcard and a microphone There are also several other buttons which activate vari ous components of the program including a text editor and a graphics editor COMMUNICATE 7 Use the mouse to select the various functions Pausing the mouse pointer over a button will cause a description of t
7. T 70 including the comma in the dial string Using AT Commands If your software does not handle AT commands automati cally it should provide a place to enter AT commands in its setup menus However in some cases you may need to enter AT com mands directly to the faxmodem You must do so from a data program s terminal mode To use AT commands in terminal mode 1 Start your data communications program 2 Change to terminal mode also called command lo cal direct or dumb mode The Windows operating system includes a terminal application HyperTerminal which you may use if you do not have a communications program Check your operating system s user s guide for setup in structions for the terminal program 3 Type in the AT command you need and press Enter You will see an OK response When you finish you can return to the data communica tions program s standard user interface See the software program s documentation if you need help Returning to the Factory Settings To return to the factory default settings for the modem in terminal mode type AT amp F and press Enter Using Audio Features In addition to data and faxing capabilities your faxmodem supports a full featured single or multiple mailbox voice mail system Through your software you can also set up fax back sometimes called fax on demand and locally and remotely record and play back messages The com munications software that comes wit
8. ams 4 Quick Start and Reference Guide must detect your modem settings in order to com plete their setup routines When the PCI modem installation program has fin ished remove the CD from its drive and shut down your computer Installing the Faxmodem Card A CAUTION A Do not handle any internal modem card when the phone line is plugged into it The voltages present when the line is ringing are potentially harmful Electrostatic Discharge Protection Static electricity can damage components on your faxmodem or inside your computer Before removing the board from its an tistatic bag touch the computer s metal CAUTION chassis to statically discharge yourself If you have not already run the modem installa tion program on the CD ROM disc please do so now before you install the faxmodem card See Preparing the Computer on page 4 1 If your computer does not already have a modem installed go to step 3 If your computer has a modem you may choose to keep it or to remove it We recommend that you remove your old modem unless you have a good reason to keep it Removing your old modem as sures that your computer will have enough re sources to run your new modem without conflicts with other devices You may want to keep your old modem however if Chapter 1 Installing Your Faxmodem 5 you have two telephone lines and want to keep your fax program running on one line while you access the Internet on the other l
9. ant to jar use a phone on the same line Quick Start and Reference Guide 9 Plug in your computer and turn it on 10 As the Windows operating system starts up it will detect your new faxmodem Because the installation program has already provided your computer with the required files you will see Windows report on its progress but it will not require any action on your part 11 Once the system has completely started you should determine what COM port your faxmodem is set to The COM port is a number used by the computer to keep track of where it is sending data You may be asked for this number by certain software applica tions when you install them and set them up To find your COM port number double click My Computer When the My Computer window opens double click the Control Panel Inside the Control Panel window double click Modems In the Modems Properties dialog box click on the entry for your new modem which should be listed as a modem found by the system Then click Properties Your faxmodem s properties are listed in a Properties dialog box Under the Gen eral tab youll find Port Com plus a number Make a note of this Port Com setting on the Important In formation table on page 32 of this manual PCI devices including your new faxmodem use COM ports differently from the way older ISA devices use them Software appli cations will always associate the COM port number with the traditional IRQ us
10. atures are on by default but check the following Your software needs to use a streaming proto col such as Ymodem G or Zmodem Xmodem and Ymodem are not adequate for compression Your software must be set up to use hardware flow control RTS CTS ON Be aware that many files downloaded from on line services have already been compressed In general your modem will not be able to further compress such files Quick Start and Reference Guide Appendix Regulatory Information FCC Part 68 Telecommunications Statement The Federal Communications Commission FCC has established rules which permit this device to be directly connected to the telephone net work This device is registered with the Federal Communications Com mission FCC for direct connection to the telephone line using a stan dardized RJ11C telephone jack This device complies with the Part 15 Subpart B and Part 68 requirements of the FCC rules The telephone company may make changes in its technical operations and procedures if such changes affect the compatibility or use of the device the telephone company is required to give adequate notice of the changes If the telephone company requests information on what equipment is connected to the line inform them of 1 The telephone number that this unit is connected to 2 The ringer equivalence number 0 4A 3 USOC jack required RJ11C 4 FCC Registration Number Items 2 and 4
11. chapter and the communications software docu mentation in Chapter 3 carefully Also the modem drivers for your faxmodem are updated periodically to enhance performance or features You may want to download the latest drivers from time to time especially if you are en countering problems A flyer included with your faxmodem includes a Web address for driver up dates For installation problems see Chapter 1 Installing Your Faxmodem This chapter covers general troubleshooting dial trouble shooting voice troubleshooting and on line trouble shooting For help with this problem See page Your modem seems to install under Windows 95 or 98 but Win 21 dows cannot find it later The modem fails to execute AT command line 21 You encounter other communication problems 22 The modem speaker volume is too high or too low 22 The modem does not automatically dial a call when you send a 23 Dial command line Voice features do not work or they work poorly 23 The modem can connect fo some modems but not to others 24 Your online service reports a connect speed that doesn t match 26 your modem s speed The modem disconnects while communicating with a remote sys 27 tem You receive bursts of errors occasionally but otherwise data qual 27 ity is good Random errors occur in transmitted data 27 Data appears garbled on the screen 28 20 Quick Start and Reference Guide The modem works well when yo
12. d Chapter 4 Problems and Solutions 10 Quick Start and Reference Guide Chapter 2 Installing and Using COMMUNICATE Software The Zoom Link CD ROM disc that was provided with your faxmodem includes COMMUNICATE LITE by 01 Commu nique Laboratory Inc This is an integrated communica tions software package It has an easy to use interface based on a familiar telephone image COMMUNICATE LITE can send receive and manage your faxes It can store and speed dial your frequently used phone numbers an it can serve as an answering machine if your modem supports voice and your computer has a soundcard The full version of COMMUNICATE has many more capa bilities We suggest that you visit the 01 Communique Web site at www 01com com the 0 is a zero for informa tion regarding product upgrades to this software The CD ROM disc also includes other software that can be installed from an easy point and click interface COMMUNICATE LITE is also available on floppy diskettes which you can order at a nominal cost directly from 01 Communique To inquire about ordering software you can reach 01 Communique in Canada at 905 795 2888 phone 905 795 0101 fax or 01com 01com com mail You can also download COMMUNICATE LITE from the Web at the following address www modems com DL01 the 0 is a zero Installing COMMUNICATE LITE You can install the communications software from the CD ROM disc included in your package us
13. e quest the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device helps to prevent overloading You can use any combination of devices subject only to the requirement that the sum of the RENs of all devices on any one line should not exceed 5 5 0 If too many devices are at tached they may not ring properly The Ringer Equivalence Number for your internal modem is 0 4A Canadian Emissions Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Appendix Regulatory Information 31 Important Information In the event you need to call for technical support or customer service you will need the information below We recommend that you take a few moments to fill in the following information for your future reference Faxmodem Model located on the box Seria
14. ed for that COM port even though Windows uses a different IRQ internally The IRQ listed for the COM port in the Control Panel System dialog should not be used in configuring software This may mean that DOS pro grams running under Windows will occa sionally report an IRQ assignment that is different from what is reported by Windows In nearly all cases you can accept the de fault assigned by your software Chapter 1 Installing Your Faxmodem 9 1 2 If you have not encountered any problems your modem is installed and you can move on to Testing Your Faxmodem below If you are having installa tion problems see Chapter 4 Testing Your Faxmodem Before you set up your software start with a quick test to check that your modem is working Open the Control Panel and double click Modems Under the Diagnostics tab highlight the COM port for your mo dem and click More Info This queries the modem with AT commands A list of responses means the modem is con nected You may also want to use HyperTerminal or an other terminal program to call a bulletin board system Once you have determined that your faxmodem is working properly go on to Chapter 2 to install your communica tions software If you determine that your faxmodem is not working first try shutting down your computer and restarting it Some times this will help Windows 95 or 98 identify and activate the correct drivers If restarting your computer doesn t work rea
15. er certain information Most programs have default settings that are correct for use with this modem and there is no need to change them However you should be aware of the following items e If you are asked to select the modem type from a menu and you don t see this modem listed by name on the menu Zoom PCI 56K HCF Faxmodem select the most descriptive name such as Rockwell Based V 90 Modem Rockwell Based K56flex modem Ge neric IS 101 modem Hayes compatible modem with or without a specific speed or generic Class 1 Modem The more generic the type you choose the less likely that the software will let you use some of the faxmodem s advanced features but the modem will perform basic communications and fax functions e In the dialing directory set all entries to the highest possible baud rate if your software and serial port support these speeds All communications between the 16 Quick Start and Reference Guide computer and the modem take place at this higher speed independent of the modem to modem speed The modem auto negotiates the highest speed con nection between itself and the other modem e If there is a section of your software called Terminal Settings make sure that Hardware Flow Control RTS CTS is ON or YES This is necessary in order for V 42bis file transfers to work e Set auto baud detect to OFF or NO e If your fax software gives you the option of selecting Class 1 or Class 2 fax d
16. ere installed with your PCI faxmodem may have been up dated and the new drivers may work better A flyer included with your faxmodem includes a Web address for driver updates On line Troubleshooting Problem Solution 24 The modem can connect to some modems but not to others A remote modem does not respond because of the extended negotiation process by which mo dems determine the best common connection between them If this is the case you may have to disable part or all of the negotiation process Quick Start and Reference Guide In the following table protocol means error correction and data compression Note that the first two lines in the table are likely to be the most valuable Note 1 In the command strings shown in the table that follows the character 0 is zero not the letter O To force the different communication speeds Type these commands and press Enter Negotiate speed and protocol AT amp F default setting Negotiate speed only no protocol not recom AT NO mended To force protocol AT N3 To force the different communication speeds Type these commands and 1 maximum possible speed actual speed press Enter depends on line conditions and other factors Connect at 56000 bps V 90 AT MS V90 0 Connect at 56000 bps K56flex AT MS K56 0 Connect at 33600 bps V 34 AT MS V34 Connect at 14400 bps V 32bis AT MS V32B Connect at 9600 bps V 32 AT MS V32 Note 2 Yo
17. h your faxmodem COMMUNICATE LITE is capable of these features Other 18 Quick Start and Reference Guide software that supports these features must be TAPI com patible TAPI stands for Telephony Application Program ming Interface or support IS 101 commands An example of a TAPI compatible software that supports voice mail is Microsoft Phone Using Video Your faxmodem supports video applications through the V 80 standard protocol so that it can be used for high quality modem to modem videoconferencing The modem is compatible with H 324 point to point and H 323 Inter net video conferencing standards To send videos you also need video capture capability a camera and video soft ware The Zoom Video Cam and the Zoom Video Cam PPC parallel port camera work very well with your faxmodem To include sound with your videos you also need a sound card and a compatible microphone Accessing the Internet To access the Internet and the World Wide Web use an online service such as America Online AOL or Compu serve or an Internet Service Provider ISP ISPs typically supply or suggest the browser software needed to access their service Your faxmodem may include a packet of online service of fers which provide you the opportunity to try the Internet and a range of other services Chapter 3 Using the Faxmodem with Other Software 19 Chapter 4 Problems and Solutions If your modem is not working please read this
18. hapter 1 Installing Your Faxmodem Easier Installation We have enhanced the plug and play capability by pro viding a software program that you must run before you install your faxmodem This program installs driver files and sets up your computer to recognize the new faxmo dem When you restart your computer after installing the fax modem your hard drive will already contain the files Win dows needs to complete the installation Preparing the Computer For the moment put the faxmodem aside you don t even need to get it out of its antistatic bag Follow these steps 1 Close any applications you have running Find the Zoom Link CD ROM disc that came with your faxmodem and insert it in your CD ROM drive The CD ROM disc should auto run after a few sec onds and display an installation screen If the CD does not auto run e Click on My Computer on your desktop then double click on the icon for your CD ROM drive e If the installation program doesn t start up right away double click on Zsetup exe 2 When the installation interface appears click on the Install PCI Modem button The installation program will run and automatically copy driver files to your hard drive 3 There may be other programs on the CD including Internet Service Providers online service offers and a communications package and games Do not in stall these programs until you have completed your faxmodem installation Some of these progr
19. he button to appear in the top display panel and at the Chapter 2 Installing and Using COMMUNICATE Software 13 mouse pointer The illustration above was created with the mouse pointer not shown here paused over the View File button Notice that Use graphic editor appears in the panel at the top middle and that Graphic editor appears in a light rectangle just below the View File button To learn more about how to use all the features of COMMUNICATE LITE click on the Help button to access the online documentation A set of step by step instruc tions will be displayed Select a feature and then launch that task by clicking the appropriate button on the COMMUNICATE LITE panel You can also launch various tasks in the program by clicking with the secondary mouse button usually the right button anywhere on the background of the display A pop up menu will be displayed from which you can ac cess the features of COMMUNICATE LITE Here are some things for you to try with your new fax modem and COMMUNICATE LITE Compose a fax and send it to a friend or associate who has a fax machine or a faxmodem e Print from your word processor or other program us ing COMMUNICATE as your printer to send your document as a fax Have a friend or associate send you a fax e Record sound files using your soundcard and send them as e mail attachments e If you have a telephone plugged into the PHONE jack on your
20. ine Another reason for keeping your old modem would be that you antici pate being able to use teaming or bonding soft ware to use two modems and two phone lines for faster Internet access If you are removing your old modem Please refer to your modem manufacturer s removal instructions if any The following procedure should work in most cases You can also use this procedure if you ever need to remove or relocate your PCI fax modem If you are simply relocating your PCI faxmodem to a different PCI slot you must follow the procedures in this step and then rerun the installation software Preparing the Computer on page 4 be fore reinserting the PCI faxmodem in a new slot Before you remove your old modem you must in form Windows 95 or 98 that you are going to re move it before you physically do so This helps to prevent internal conflicts in Windows 95 as it allo cates its resources to your new faxmodem Follow these steps e Click on Start and point to Settings Click on Control Panel When the Control Panel dis plays double click on the System icon e Click on the Device Manager tab Scroll down to the Modem entry e Click on the sign in the little box next to this entry to expand it Find your existing modem in the list and click on it by highlighting it e Now click on the Remove button Click OK to confirm that you are removing the modem Windows has now been informed of your in
21. ing an easy point and click interface 1 Follow the instructions on the CD ROM label On most Windows 95 or 98 computers the CD will start up automatically after a few seconds Wait for the main installation screen to appear Chapter 2 Installing and Using COMMUNICATE Software 11 O N Click the COMMUNICATE button to begin the in stallation On the COMMUNICATE LITE Main Menu you will be offered a choice of languages Choose the language you want to install After a few seconds the COMMUNICATE Installation screen will appear Click on the Install button The Install Configuration dialog box will be dis played Enter your company name if applicable your name telephone and fax number This infor mation will appear on the header of each of your out going faxes If you want to start COMMUNICATE LITE automati cally whenever you start Windows check the Auto load checkbox Choose this option if you want to have communications capabilities for instance for in coming faxes available all the time when you are in Windows Click OK when you are ready to continue The default path for the source drive should be dis played if it is not select the correct source drive and click OK As part of the installation your Win ini file will be modified The original version of the file will be backed up and named Win 01 When COMMUNICATE LITE has been successfully in stalled you will be asked to
22. l Number located on the bracket COM Port Date of Purchase Store or Dealer NOTICE This document contains proprietary information protected by copyright and this manual and all the accompanying hardware software and documentation are copyrighted All rights are reserved No part of this document may be photocopied or reproduced by mechanical electronic or other means in any form The manufacturer does not warrant that the hardware will work properly in all environ ments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a par ticular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization of the revision or change All brand and product names are the trademarks of their respective owners Copyright 1998 All rights reserved 2058 B 27555 1998
23. modem speed dial your favorite phone num bers by clicking the handset image Click a number to dial and then lift your telephone handset to speak to the person you called Explore the other features of COMMUNICATE LirE the text editor and graphic editor for creating fax cover sheets calls to bulletin boards the contact manager and so on 14 Quick Start and Reference Guide Getting Help for COMMUNICATE LITE For help with COMMUNICATE LITE consult the extensive help file included with the program Chapter 2 Installing and Using COMMUNICATE Software Chapter 3 Using the Faxmodem with Other Software This chapter provides tips for setting up communications software sending initialization strings containing AT commands to the faxmodem using audio features using a video camera and accessing the Internet Tips for Setting Up Communications Software Software programs are designed to provide a simple user friendly interface that makes it easy to use the many fea tures your faxmodem offers First however the software must identify the modem and its special capabilities Many software programs identify the product automatically and configure themselves for the correct modem settings If you run into difficulty with configuration it may be helpful to read the following section Tips for Selecting Setup Options Tips for Selecting Setup Options In setting up some older software programs you may be asked to ent
24. o your faxmodem software documentation for information on enabling fax branding Appendix Regulatory Information 29 FCC Part 15 Emissions Statement All modems generate radio frequency energy and if not installed and used properly i e in strict accordance with these instructions may cause inter ference to radio and television reception This modem has been tested and found to comply with the limits for a Class B Computing Device in accor dance with the specifications in Subpart B of Part 15 of the FCC Rules which are designed to provide reasonable protection against such interfer ence in a residential installation However there is no guarantee that interference will not occur in a par ticular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on try to correct the interference by one or more of the following measures e Relocate the receiving antenna e Relocate the device with respect to the receiver e Move the device away from the receiver Plug the device into a different outlet so that the device and receiver are on different branch circuits e If necessary consult the dealer or an experienced radio television technician for additional suggestions The FCC has prepared a helpful booklet How to Identify and Resolve Radio TV Interference Prob lems available from the U S Government Printing Office Washing ton D
25. of interruptions are Call Waiting or someone picking up an extension phone If you have Call Waiting you can usually tem porarily disable it by including 70 including the comma or by selecting it as a prefix in the software s dialing directory You cannot disable Call Waiting for incoming calls If your incoming data calls are frequently disrupted by Call Waiting you should consider dropping the service or installing a separate phone line without Call Waiting Your modem does not make a connection If your modem places calls but never connects make sure you are dialing the right number and that the remote modem is turned on You receive bursts of errors occasionally but otherwise data quality is good The connection may have been established on poor quality or noisy telephone lines Hang up and place the call again to try to obtain a better connection Someone may be picking up an extension con nected to the line that your modem is using If your modem is sharing a telephone line with other telephones inform the other users when you will be making a data call or installa separate line dedicated to data calls Your telephone line may have a Call Waiting feature and a call is being received See the Call Waiting discussion on page 27 Random errors occur or data is missing in transmitted data Use the MNP or V 42 protocol if the remote mo dem supports one of these protocols See the table on page 26 for more inf
26. ormation Select a lower baud rate in your communica tions software and place the call again Chapter 4 Problems and Solutions 27 Problem Solution Problem Solution Problem Solution 28 If both modems are using the MNP or V 42 protocol the only way this can occur is if your modem and communications software are not using the appropriate flow control Configure your communications software for RTS CTS hardware flow control Your computer will now pause for the transmission to be stored Modem performance seems sluggish If you are connected to the Internet there may be a lot of traffic at the Web sites you are vis iting Other possible causes are lack of suffi cient memory in your computer 16 megabytes of RAM required or a slow processor you need a Pentium 133 or faster or equivalent Data appears garbled on the screen Your communications software character set up start bit data bits stop bits and parity bit does not match that of the remote system Check your settings against those used by the remote system and make sure they match Pay particular attention to the parity setting as this is the most common difference among systems You should normally use 8 data bits NO parity and 1 stop bit 8 NONE 1 or 8N1 The second most common setting is 7 data bits EVEN parity and 1 stop bit 7 EVEN 1 or 7E1 Your modem doesn t seem to be compress ing the data The compression fe
27. p from the previous call Select Hang Up in your software or type ATH in terminal mode Voice Troubleshooting Problem Solution Voice features do not work or they work poorly The PCI faxmodem is designed to work with voice software that is compatible with Windows TAPI Telephony Application Programming In terface or with software that uses IS 101 Chapter 4 Problems and Solutions 23 commands 6 101 commands are sometimes called V commands Consult your voice soft ware s documentation to determine whether it supports TAPI and or IS 101 Also be sure you are using the latest 32 bit version of the soft ware Another possible problem is that your computer does not have the latest version of Unimodem V a set of drivers required for TAPI applica tions The software that installs your faxmodem automatically installs the latest version of Unimodem V if it is needed You may have subsequently installed a communications package that automatically installs an older version of Unimodem V If that is the case you can reinstall the newer version of Unimodem V from the Zoom Link CD Insert the CD ROM disc If the installation interface runs automati cally exit it e Double click on My Computer Right click on the CD drive icon in the left panel and click on Open e In the right panel double click on the Uni modem folder e Right click on Unimodv inf and then click on Install Finally the modem drivers that w
28. r modem is not in data mode when you type the command Use the escape char acter sequence to switch to terminal mode The default escape sequence is to wait at least one Chapter 4 Problems and Solutions 21 Problem Solution Problem Solution 22 second type and wait another second or more If you typed a command but did not receive an OK response from your modem The EO and Q1 commands may be in effect disabling echo and responses Verify this with the amp V command To enable echo and responses type AT E1 QO and press Enter You encounter other communication prob lems with your modem Check that your communications software has been set up properly Recheck the initialization string and dial string specified in your software manual Remember that commands in the ini tialization string are sent to the modem each time you start your software and override the settings stored in the modem s non volatile memory Memory resident Terminate and Stay Resident or TSR programs can cause a variety of problems for some programs Try starting up your computer without them You may find TSRs in your AUTOEXEC BAT file or in WIN INI In AUTOEXEC BAT put rem remark at the beginning of any line you want to keep from loading In WIN INI put a semicolon at the beginning of any line you want to keep from loading Examples of TSRs include antivirus programs and screen savers If you are using Dial Up Ne
29. rivers select Class 1 e Finally some programs ask Send init if CD high which you should set to YES Otherwise the modem may not receive the proper initialization string Initialization Strings An initialization string is a group of AT command settings that are sent to the faxmodem as soon as you start up the software The AT stands for attention The software determines which commands should be included in the initialization string based on the device you select during installation The commands remain in effect throughout the communications session unless the software sends other commands to override them The software uses other AT command strings for all com mands sent to the modem This is transparent to you the software does this in the background without your having to be aware of it It is sometimes necessary however to add other AT com mands to initialization strings You can find a table of AT commands on the World Wide Web at www modems com Click on Reference and then on AT Command Sets Here are two of the more useful commands e If your software suggests an initialization string for this modem you should use it If this modem is not listed by your software and no initialization string is suggested use the following AT amp F Chapter 3 Using the Faxmodem with Other Software 17 e If your telephone service includes Call Waiting that you can temporarily suspend by pressing 70 include ATD
30. tention Quick Start and Reference Guide to remove the old modem Continue with step 3 be low 3 Before you start the hardware installation close all running programs and shut down Windows if you have not already done so Then turn your computer off and unplug it Don t plug it back in or turn it on until you complete the faxmodem hardware installation 4 Take the cover off your computer If you are not fa miliar with the procedure consult your computer s manual for instructions 5 Unscrew and remove the metal cover plate on the rear of the computer that lines up with an available PCI slot The PCI slot is shorter than a 16 bit ISA slot and usually a different color ISA slots are typi cally black or brown PCI slots are usually white or gray Your faxmodem has two sections of gold con necting fingers and a PCI slot has two sections that match the sections on the faxmodem If you are replacing an older modem now is a good time to remove it It may be in slot which you cannot use for your new faxmodem Look for an add in board with one or more phone jacks on it To remove the old modem first unplug any phone cords connected to it One cord is proba bly the connection to your telephone You can reuse this connection with your new faxmodem The other cord is probably the connection to your telephone line at a wall jack It is a good idea to replace this cable with the one that came with your new faxmo
31. tworking for Win dows 95 or 98 you may want to download and install the latest version At the time this man ual was printed the latest version was avail able from Microsoft at www microsoft com Windows95 info dialup htm The modem speaker volume is too low or too high If the software allows you to control the vol ume make sure the speaker is enabled and set to a comfortable volume Quick Start and Reference Guide If the software does not have speaker settings add one of the AT commands listed below to the initialization string L1 for low volume L2 for medium volume L3 for highest volume For example if you want the volume low and the software uses the initialization string AT amp F change it to AT amp F L1 Dial Troubleshooting Problem Solution The modem does not automatically dial a call when you send a Dial command Make sure the modem speaker is turned on in your software so that you can hear dialing sounds Also make sure that the phone line is plugged in Make sure that you are dialing a valid phone number including any required dial prefixes If you are using tone dialing on a line that re quires pulse dialing the line may not be able to accept tone dialed calls Select Pulse dialing in your software or make sure software dialing prefix is ATDP for pulse dialing Make sure your communications software and modem are configured for the same COM port Make sure your modem has hung u
32. u are not using data compression 28 but the compression features are inoperative General Troubleshooting Problem Solution Problem Solution Problem Solution Your modem seems to install under Windows 95 or 98 but Windows cannot find it later If your computer has a built in modem on the motherboard Windows may reinstall it the next time you start up Consult your computer s documentation or call your computer s manu facturer to get instructions on how to disable the built in modem The software cannot find the modem and the modem does not respond to AT commands The following comment applies to many other problems as well The most common error with modems is that the communications software is not configured for the same COM port as the modem Check which COM port the modem is using Make sure that the software s COM port setting matches the modem s COM port setting Another problem is that COM port resources may be in use by another device Make sure that the COM port resources used by the mo dem are not being used by any other device such as a soundcard You type an AT command line in a terminal application and press Enter but your mo dem fails to execute the command line Or there was no response after executing a command Be sure you type AT at the beginning of the command line Make sure the communications software is con figured for the same COM port as your modem Be sure you
33. u may find it helpful to include S95 44 in your initialization string This enables the responses CARRIER telephone line speed and PROTOCOL as well as CONNECT faxmodem to computer speed Some software allows these commands to be added to the list of dial prefixes There are other configurations that can be forced as well If you need to select a particular configuration use the AT command strings shown below You can always return to the modem s default configuration by typing AT amp F and pressing the Enter key Remember that if you do this the modem will not have received the commands in your soft ware s initialization string as it normally would Using the ATZ command overcomes this problem if you have saved all of your setup parameters in nonvolatile memory To save setup parameters in nonvolatile memory in AT termi nal mode Type AT followed by the parameter settings you choose followed by amp W and press Enter For example if you type AT amp C1 amp D2 amp W and press Enter the amp C1 and Chapter 4 Problems and Solutions 25 amp D2 parameter settings are stored Refer to the Web page at www modems com for the complete set of AT com mands To force Type these commands and press Enter MNP 5 MNP 4 operation AT N5 LAPM only AT N4 MNP 4 only AT N5 0 MNP 10 operation AT K1 SEC 1 Normal operation The faxmodem will AT NO communicate without any error correction or data compression b
34. ut will retain speed buffering and auto speed negotiation It should not be confused with the standard configuration Auto answer 50 1 Problem Your online service reports connect speed that doesn t match your modem s speed Solution First make sure the maximum speed setting is as high as your computer system allows In Control Panel open Modems and click on Properties Set the Maximum speed setting to the highest setting If you have set the maximum speed to its high est setting and are seeing a connect speed that is faster than your modem s published speed your software is reporting the internal com puter to faxmodem speed To get your online service software to report the actual connect speed add this command to the end of the ini tialization string or to the dial prefix just be fore the D as in these examples Initialization string AT amp F amp C1 amp D2S95 14M Dial prefix ATS95 1D Consult your online service s documentation for details on initialization strings and dial pre fixes Actual connect speeds depend on your modem s speed the equipment you re con necting to and phone line conditions 26 Quick Start and Reference Guide Problem Solution Problem Solution Problem Solution Problem Solution Your modem disconnects while communicat ing with a remote system The remote system has hung up and you need to reconnect The other most common sources
Download Pdf Manuals
Related Search