Home

Xerox C20 All in One Printer User Manual

1. sse C 25 Attaching the Paper Support sssee C 27 C 2 4 DocuPrint C20 NC20 User Guide Installing Printer Options Installing Printer Options Table C 1 Installing Options You can customize your printer by changing memory capacity and installing different connectivity options This chapter provides instructions for installing each option To install each option you must first accessthe printer system board Access is from three locations depending upon the option you are installing Under the input tray and output bin unit on the front of the printer The back of the printer and Theright side of the printer when facing the front of the printer Table C 1 lists printer options where to access them and where to find installation instructions Option Location of System Board Access Go to Printer memory Under the input tray page C 4 Flash memory On the back of the printer page C 9 Tri Port interface card On the right side of the printer page C 17 Hard Disk On the right side of the printer page C 20 You need a small Phillips screwdriver to complete the installation of some options Appendix C Printer Options C 3 Printer Memory Printer Memory You can add additional memory to increase the printer s Dynamic Random Access M emory DRAM Additional printer memory allows the DocuPrint C20 NC20 to print more complex jobs and operate more efficiently
2. 0 Color User Guide Version 1 0 Notice Safety Information Xerox Corporation Xerox Canada Limited 701 South Aviation Blvd 5650 Yonge Street El Segundo CA North York Ontario 90245 Canada USA M2M 4G7 Americas Customer Operations Xerox Limited 800 Long Ridge Road Parkway Stamford CT Marlow 06904 1600 Buckinghamshire USA SL7 1YL United Kingdom Copyright 1998 Xerox Corporation All Rights Reserved Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc XEROX The Document Company the stylized X DocuPrint and C20 are trademarks of Xerox Corporation or its subsidiaries Adobe and PostScript are trademarks of Adobe Systems Incorporated This printer contains an emulation of the Adobe PostScript Level II command language recognizes PostScript Level II commands and processes these commands in a manner comparable to Version 2016 of the Abobe PostScript Level II language PCL HP and LaserJet are trademarks of Hewlett Packard Company IBM is a trademark of International Business Machines Corporation Microsoft Microsoft Windows Microsoft Word MS and MS DOS are trademarks of Microsoft Corporation Univers is a tradema
3. An infrared adapter A serial interface adapter convertsthe printer parallel port into a serial port For more information about serial interface see Serial Menu in Chapter 1 of the System Administrator Guide An infrared adapter receives an infrared beam that allows you to print remotely from an IrDA compatible computer For more information see the section Using the Infrared A dapter To install the Tri Port Interface Card see the section Option Card Installation page C 21 Appendix C Printer Options C 17 Infrared Adapter Infrared Adapter Installing the _ To install the Infrared Adapter Infrared Adapter 1 Unplug the printer power cord 2 Locate the infrared port on the back of your printer The infrared port is attached to the Tri Port interface option card installed in your printer 3 Plug the adapter cable into the infrared port Pull the cover away from the printer 4 Reconnect the power cord to the printer and a properly grounded electrical outlet If any light on the infrared adapter comes on when the printer is plugged in the adapter is connected to the port correctly C 18 4 DocuPrint C20 N C20 User Guide Using the Infrared Adapter Infrared Adapter To use the Infrared Adapter 1 Aim the computer infrared port at theinfrared port on the front of the Infrared Adapter See the documentation that came with your computer for information about your computer infrared port 2
4. Your printer was shipped with 8M B of standard printer memory You can install one additional printer memory SIMM Single Inline Memory Module in your printer Printer memory upgrade options available are 8 16 32 or 64M B Data in the printer s memory is lost when the printer is cs unplugged so make sure you have completed printing all our jobs before you Power Off your printer to install options C 4 4 DocuPrint C20 NC20 User Guide Printer Memory Accessing the System To install or remove memory you must access the printer Board from the Front system board which is under the input tray Follow these steps 1 Unplug the printer power cord 2 Disconnect all cables from the back of the printer 3 Removetheinput tray and output bin unit A Grasp underneath the unit and pull up hard to a 45 angle until it releases from the printer B Hold the unit at this angle and pull it away from the printer 4 Remove the system board access cover A Locatethetab on the access cover and push it toward the printer B Grasp the tab and lift the access cover until it touches the metal bar C Pull the access cover straight out from the printer Continue with the section Installing Printer Memory on thenext page Appendix C Printer Options C 5 Printer Memory Installing Printer Before can you install printer memory SIMM make sure Memo you have accessed the printer system board in the front of ry the
5. 1 10 S Serial interface 1 5 Serial RS232 Connector Location 1 11 Solaris 1 6 Standard input tray Loading paper into 2 6 2 8 Location 1 9 SunOS 1 6 System Board access cover Location 1 9 DocuPrint C20 NC20 User Guide T Tray linking 2 15 Tray 1 See Standard input tray Tray 2 Installing e C 25 gt C 27 Loading paper into 2 12 gt 2 14 Location 1 9 Tray linking 2 15 Tri Port Interface 1 5 1 6 Infrared Adapter 1 5 Installing C 17 C 21 gt C 24 LocalTalk network 1 5 Location 1 11 Serial interface 1 5 Troubleshooting 5 2 5 23 Also see Printer problems W WFWG 1 6 Windows NTAS 1 6 Windows 95 1 6 Windows 98 1 6 Numerics 10BaseT 1 10
6. up until it touches the bottom edge of the print material If you are not using large size paper go to Step 10 9 Fully extend the paper stop on the output bin for large size paper Be sure to change Paper Size on the Paper Menu See Chapter 3 Printing for additional information If you use a paper size not listed select the next larger size on the Paper Size Menu Large size paper may back up into the printer and cause a paper jam if the paper stop is not fully extended 10 Lower the output bin 2 8 4 DocuPrint C20 NC20 User Guide Using the Manual Feed Slot Loading Paper The manual feed slot on your printer lets you feed sheets of print material manually one sheet at atime The printer automatically detects when print material is placed in the manual feed slot and uses it as the paper source You can use the manual feed slot to print on a different type of print material without removing the paper in the standard input tray or optional tray It can also be used to print on heavy weight print materials that will not feed through the standard input tray or the optional tray The manual feed slot lets you feed envelopes manually oneat atime without removing the print material from the standard input tray or the optional tray The printer automatically detects when an envelope is placed in the manual feed slot and uses it as the paper source For information on thetypes of print materials that you can use with the m
7. 1 5 Tri Port Interface 1 5 Options Verifying installation 3 14 Output Bin Location 1 9 P Paper Loading 2 5 gt 2 14 Into manual feed slot 2 10 gt 2 11 Into standard input tray 2 6 2 8 Into Tray 2 2 12 2 14 Recommendations 2 4 Selecting 2 3 2 4 Paper jams 5 10 5 17 Causes 5 10 Clearing 5 11 gt 5 17 From input tray 5 14 From manual feed slot 5 15 From output bin 5 16 From Tray 2 e 5 17 Jam areas 5 12 5 13 Paper Source setting 2 16 Parallel interface connection Location 1 9 Parallel port Location 1 11 PCL emulation 1 4 PCL 5c 1 8 PCL 5c emulation 3 2 PostScript driver 1 8 PostScript emulation 3 2 Power cord receptacle Location 1 9 Print cartridge carrier Location 1 13 Positioning 4 3 Print cartridges 1 13 4 2 4 14 4 22 Aligning 4 11 4 14 Alignment test page Printing 4 14 Black or Photo cartridge 1 13 Cartridge carrier track 1 13 Color cartridge 1 13 Control Panel messages 4 2 Print cartridge carrier 1 13 Replacing 4 2 gt 4 14 Installing new cartridge 4 6 4 10 Removing used cartridge 4 4 gt 4 5 Storing 4 22 Print job Cancelling 5 24 gt 5 25 Printer cleaning 4 15 4 21 Cartridge carrier 4 20 4 21 Printheads 4 15 4 19 Printer components 1 9 gt 1 13 Black or Photo cartridge 1 13 Cartridge carrier track 1 13 Color cartridge 1 13 Control Panel 1 9 External compo
8. Chapter 1 of the System Administrator Guide for more information Black text is not sharp Make sure a black print cartridge is installed and not a photo print cartridge Table 5 2 Page 2 of 3 5 8 DocuPrint C20 NC20 User Guide Printer Problems Table 5 2 Print quality problems continued Problem Action Characters print with A print cartridge may be out of ink or low on ink If one of the Ink Low white lines messages appear install a new print cartridge See Chapter 4 Maintaining the Printer for more information Remove and reinstall one of the print cartridges See Chapter 4 Maintaining the Printer for more information If you are printing on transparencies or glossy paper try changing the fill pattern in your application software Solid black areas on Try using a different fill pattern in your application software transparencies or glossy paper contain white streaks Try cleaning the printheads Chapter 4 Maintaining the Printer for more information Table 5 2 Page 3 of 3 Chapter 5 Troubleshooting 4 5 9 Paper Jams Paper Jams Your DocuPrint C20 NC20 printer has been designed to provide reliable trouble free operation However you may experience an occasional paper jam When the printer detects a misfeed or a paper jam the printing process is halted and a Control Panel message is displayed After the paper jam has been cleared the printer will resume
9. Electrical Safety Usethe power cord supplied with your DocuPrint C20 NC20 printer Do not use a ground adapter plug to connect the printer to a power source receptaclethat lacks a ground connection terminal Plugthe power cable directly into a properly grounded electrical outlet Do not use an extension cord If you do not know whether an outlet is grounded ask an electrician to check the outlet You may get a severe electrical shock if you do not connect the grounding conductors correctly Donotplacethe printer where people may step on the power cable Do not place objects on the power cable ii DocuPrint C20 NC20 User Guide Electrical Safety Do not override or disable electrical or mechanical interlocks Do not obstruct the ventilation openings These openings are provided to prevent overheating of the printer Do not push objects into slots and openings on the printer Making a contact with a voltage point or shorting out a part could result in fire or electrical shock f you noticeunusual noises or odors switch off the printer power immediately Disconnect the power cable from the electrical outlet Call an authorized Xerox service representative to correct the problem If any of the following conditions occurs switch off the printer power immediately disconnect the power cable and call an authorized Xerox service representative The power cable is damaged
10. When a service message occurs the printer immediately stops printing Unplug the printer wait for about 10 seconds and then plug the printer back in f the service message recurs call for service and report the message number and description of the problem Table 5 3 Page 3 of 6 5 20 DocuPrint C20 NC20 User Guide Common Error Messages Table 5 3 Common error messages continued Message Cause Action Change tray The printer requests a different print material than what is loaded in the tray or type size set in the Paper Size or Paper Type menus Line 1 displays the paper source tray which is one of the following items Tray 1 Tray 2 R Tray 2 only displays if the optional Tray 2 is installed Line 2 displays one of the following items A user defined name for custom type 1 through 3 The name is truncated to 16 characters type size The requested type is a type other than a custom type The type name is truncated to 16 characters The requested size of paper or envelope displays The size name is truncated to 16 characters When this message displays you can Load the requested size and type in the source The printer automatically clears the message and continues printing the job Press OK to clear the message print the portion of the job already in memory and begin collating the rest of the job See To Cancel the Current Print Job page 5 24 See To Reset the Printer
11. in Chapter 2 Loading Print Media Load less paper in the paper sources Turn the paper over or around and try printing again to see if feeding improves Do not mix paper types Do not mix reams of paper Remove the top and bottom sheets of a ream before loading the print material Load a paper source only when it is empty Table 5 1 Page 2 of 4 5 4 DocuPrint C20 N C20 User Guide Printer Problems Table 5 1 Printer operation problems continued Problem Action You get unexpected page breaks Check the Print Timeout setting in the Setup Menu Increase the setting See Print Timeout in Chapter 1 of the System Administrator Guide for more information Job prints from the wrong paper source or on the wrong paper Check the PAPER TYPE setting in the Paper Menu on the printer Control Panel and in the printer driver See PAPER TYPE in Chapter 1 of the System Administrator Guide for more information Static builds up on transparencies or transparencies jam Use high quality transparencies specifically recommended for inkjet printers Menu settings changed from the Control Panel have no effect Settings in the software application or the printer driver are overriding the settings on the Control Panel Change the menu settings from the printer driver the printer utilities or the software application instead of the Control Panel Disable the settings in the printer driver the pr
12. is installed properly see Chapter 3 Printing Menu Settings C 14 4 DocuPrint C20 NC20 User Guide External Ethernet Adapter External Ethernet Adapter An External Ethernet Adapter is available for your printer With this adapter you can connect your printer to an Ethernet network so that it can be shared The External Ethernet adapter supports the following Novell NetWare Microsoft Windows NT AppleTalk 092 UNIX Shared Windows environments Appendix C Printer Options 4 C 15 External Ethernet Adapter Installing the External To install the External Ethernet Adapter Ethernet Adapter 1 Connect the adapter to the parallel port on the rear of your printer 2 Connect your Ethernet cable into the adapter 3 Connect the adapter power supply cable into the adapter 4 Connect the power supply to a proper outlet To assist you in configuring the External Ethernet Adapter Xerox supplies Printer Management Software with your cs adapter Consult the instruction booklet on the Printer Management Software CD for the appropriate procedure to follow for your environment C 16 DocuPrint C20 NC20 User Guide Tri Port Interface Card Tri Port Interface Card o fal Ta Ur Installing the Tri Port Interface Card The Tri Port Interface Card lets you connect your printer to A LocalTalk network A serial interface Serial RS 232C or Serial RS 422A
13. operation to complete the print job The pages in the print engine will be reprinted when the jam is cleared and printing resumes What Causes a Paper jams occur most often when Paper Jam The paper stock does not meet specification See Chapter 2 Loading Print M edia for more information e The paper stock isin poor condition e The printer needs cleaning Printer parts are worn and need to be replaced 5 10 4 DocuPrint C20 NC20 User Guide Clearing Paper Jams Paper Jams If a paper jam occurs the 200 Paper Jam Message appears on the Control Panel This message and other common error messages and corrective actions are listed in Table 5 3 on page 5 18 The 200 Paper Jam message appears when paper or any other print material is jammedin Any of the paper sources e The output bin The area under the print cartridge carrier The remainder of this section describes how to clear jams from your printer Chapter 5 Troubleshooting 5 11 Paper Jams Possible Paper Figure 5 1 shows the path the paper travels through the A printer The path varies depending on the paper source jam reas The jam areas are indicated by the Xs in the figure Figure 5 1 Paper Jam Areas Printer Components and Jam Areas 1 Manual Feed Slot 200 Paper Jam Area 200 Paper Jam Area Output Bin Input Tray 200 Paper Jam Area 200 Paper Jam Area on OO Ui B WN Optional Tray 2 5 12 DocuPrint C20 NC20 User Guide Paper Ja
14. printer Do not block or cover the slots and openings on the printer Without adequate ventilation the printer may overheat Be careful when working in areas identified with a warning symbol These areas may be very hot and could cause personal injury vi DocuPrint C20 NC20 User Guide Operational Safety Frequent operation of the on off switch is not recommended Keep hands hair and neckties away from the exit feed rollers Do not remove a media tray while printing from a single tray configuration Do not open the Top Cover while printing Do not switch off the printer power while printing Do not movethe printer while printing Safety Notes amp vii viii DocuPrint C20 NC20 User Guide Getting to Know Your Printer Introduction sese nennen 1 2 Printer Features 2 citer eret rhe e aa Ree Enna a det ag 1 3 Print Speed ias eerie Pede Eee 1 3 Resolution seen nennen 1 3 Resident FONUS s cocto eo cetur een nr eq a 1 4 Connectivity i dre rade rere td Te antenne 1 5 Color Matching Systems seeren 1 7 Printer Driver Software ssseemm 1 8 Printer Components iret eet ere nain 1 9 External Components ssssssss ee 1 9 Interface Connectors ssssse 1 10 OEE e ceeweatahinencedeaieveecaeds S 1 12 Print Cartridge Components seeren 1 13 DocuPrint Documentation see 1 14 Printed Documentation ecer 1 14 Electronic Documen
15. printer at regular intervalsto maintain top performance and to avoid print quality and paper feed problems This section steps you through the process of cleaning the print cartridge printheads You can run the printhead test to clean the printheads A test line prints so you can see if the cleaning process was successful Use the printhead test When you suspect the printheads are clogged or When characters are not printing completely To Run the Printhead Test 1 Make sure paper is loaded in the standard input tray and the following appears on the display Ready If an error message appears see Chapter 5 in the System Administrator Guide 2 Press Q or to enter the menus Continue to press and release or until the following appears on the display Tests Menu Chapter 4 Maintaining the Printer 4 4 15 Cleaning Your Printer 4 16 Ed Press OK 4 5 Press Q until the following appears on the display Clean Heads Tests Menu 6 Press OK Thefollowing appears on the display DocuPrint C20 N C20 User Guide Tests Menu Cleaning Heads The cleaning printheads test page prints W hen all the printheads are functioning correctly the test page appears as follows Po Os i IF H lt 14 1 ITO CER n B The printer returns to the ready state after the test page prints 7 8 10 11 12 Cleaning Your Printer Examine the
16. slot on the paper tray Push straight down on the paper support until it stops Reconnect all cables to the back of the printer Reconnect the power cord to the printer and a properly grounded electrical outlet Make sure the Ready status message appears on the Control Panel display a UT BR UW If an error message appears see Chapter 5 in the System Administrator Guide r3 To verify that Tray 2 is installed properly see Chapter 3 Printing Menu Settings Appendix C Printer Options C 27 C 28 DocuPrint C20 NC20 User Guide Index A Alignment test page Printing 4 14 AppleTalk 1 6 Auto protocol sensing 1 6 B Bitmap fonts 1 4 Buttons See Control Panel Control keys C Cancel print job 5 24 gt 5 25 Cartridge carrier Cleaning 4 20 gt 4 21 Cartridge carrier track Location 1 13 CentreWare DP 3 3 Cleaning See Printer cleaning Color matching systems 1 7 Apple Colorsync 1 7 ICM 1 7 PANTONE Color Profiles 1 7 Connectivity 1 5 External Ethernet Adapter 1 5 Tri Port Interface 1 5 Windows 95 1 5 Windows 98 1 5 Control Panel 3 4 gt 3 17 Control keys 3 8 gt 3 10 Display 3 6 3 7 Features Control keys 3 5 Display 3 5 Indicator lights 3 5 Location 1 9 Using 3 4 gt 3 17 Covers 1 12 Opening Front Cover 1 12 Rear Cover 1 9 System Board access cover 1 9 DocuPrint C20 NC20 User Guide Electronic documentatio
17. ssi m eie rr eph ene eren a vta rau C 4 Accessing the System Board from the Front C 5 Installing Printer Memory C 6 Closing the System Board from the Front sss C 8 Flash Memory ii dc eek ed bte lim e pde C 9 Accessing the System Board from the Rear C 9 Installing a Flash Memory SIMM eene C 11 Closing the System Board from the Rear C 13 External Ethernet Adapter C 15 Installing the External Ethernet Adapter C 16 Tri Port Interface Card C 17 Installing the Tri Port Interface Card C 17 Infrared Adapter ssseeenn nn C 18 Installing the Infrared Adapter C 18 Using the Infrared Adapter C 19 Hard Disk iecore pet e C 20 Installing the Hard Disk C 20 Option Card Installation C 21 Accessing the System Board from the Right C 21 Installing an Option Card C 22 Closing the System Board from the Right C 24 hia i ct C 25 Installing the Paper Tray cecene C 25 Attaching the Paper Support C 27 DocuPrint C20 N C20 User Guide Safety Notes The Xerox DocuPrint C20 NC20 printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements Attention to the following notes will ensurethe continued safe operation of your printer Safety Notes lt Electrical Safety
18. the connectors on the right side of the option card clear the cable connector opening Push the card straight into the printer The option card automatically shifts toward the right as you push it in aligning the right side of the option card with the cable connector opening The connector on the option card fits firmly into the option card connector The cable connectors on the side of the Tri Port interface option card must fit through the cable connector opening on the back of the printer Insert the two screws saved when you removed the metal plate or the extra screws shipped with the card into the holeson either sideof the cable connector opening on the back of the printer Gently tighten the screws to secure the card to the system board Continue with Closing the System Board from the Right on the next page Appendix C Printer Options C 23 Option Card Installation Closing the System e the following steps after you install an option Board from the Right 1 Insert the four tabs on the top of the system board access cover into the slots on the printer as illustrated 2 Slidethe system board access cover to the left until it snaps into place 3 Reconnect all cables to the back of the printer 4 Reconnect the power cord to the printer and a properly grounded electrical outlet 5 Verify that the Ready message appears on the Control Panel display If an error message appears see Chapter 5
19. the test page locate the number under the alignment pattern that comes closest to forming a perfectly straight line For example in sample group A on page 4 12 number 5 comes closest to forming a straight line 2 At the Control Panel press and release Q or to display the correct alignment value based on the printed test page 3 Press OK to choose the correct alignment value The next Test Alignment screen appears on the display 4 Repeat Steps 1 through 3 to select the alignment values for Tests B C and D Once you press OK for the correct value for Test D Alignment the printer returns to the ready state Chapter 4 Maintaining the Printer 4 4 13 Replacing the Print Cartridges To Print an Alignment Test Page 1 Atthe Control Panel press Q or to enter the menus 2 Continue to press and release Q or until you see Tests Menu 3 Press OK 4 Press Q until the following appears on the display Tests Menu Align Cartridges 5 Press OK The display reads Printing Alignment Page and the cartridge alignment test page prints 6 To retain the current alignments press OK for each alignment or go to the previous procedure To Changethe Alignment Value page 4 13 if you want to change an alignment 4 14 DocuPrint C20 NC20 User Guide Cleaning Your Printer Cleaning Your Printer Cleaning the Printheads You should perform routine maintenance on your
20. 18 4 DocuPrint C20 NC20 User Guide Using Letterhead Using Letterhead Preprinted letterhead must be acceptable for use with your printer Check with the manufacturer or vendor to determine whether the letterhead you ve chosen is acceptable for inkjet printers Page orientation is important when printing on letterhead Refer to Table 2 1 for help when loading letterhead in the paper sources Table 2 1 Letterhead Orientation Paper Source E l eae Standard Input Tray Down In First Manual Feed Slot Up In First Optional Tray 2 Up In First Chapter 2 Loading Print Media 2 19 2 20 4 DocuPrint C20 NC20 User Guide Printing DocuPrint C20 NC20 Printer Drivers seeesees 3 2 Driver Features 2 eire Ei eee poorer RE a arae 3 3 Installing CentreWare DP and Printer Drivers 3 3 Using the Control Panel ssss 3 4 Control Panel Features isaisasasssassasssssasssarsnsssansaaa 3 5 The Control Panel Display sem 3 6 Using the Control Keys ssssee 3 8 DocuPrint C20 NC20 Menu Map mm 3 11 Printing Menu Settings creen 3 14 Changing Printer Settings s see 3 16 Chapter 3 Printing 4 3 1 DocuPrint C20 NC20 Printer Drivers DocuPrint C20 NC20 Printer Drivers The DocuPrint C20 NC20 supports PostScript emulation PCL 5c emulation or both in the environments listed in Table 3 1 To ta
21. C20 Menu Map continued Each Menu contains the following items as the value list RARA A PCL SmartSwitch PS SmartSwitch PCL SmartSwitch NPA Mode PS SmartSwitch Parallel Buffer NPA Mode Job Buffering Serial Buffer Advanced Status RS 232 RS 422 Protocol Serial Protocol Honor Init Robust XON Parallel Mode 1 Baud Parallel Mode 2 Data Bits Parity Honor DSR Infrared Port PCL SmartSwitch PS SmartSwitch INFRARED MENU NPA Mode Infrared Buffer Window Size Transmit Delay Max Baud Rate LocalTalk Port PCL SmartSwitch PS SmartSwitch NPA Mode LocalTalk Buffer NPA Hosts LocalTalk Name LocalTalk Addr LocalTalk Zone LOCALTALK MENU 2 If hard disk is installed 4 If Tri Port option is installed Figure 3 2 Page 2 of 2 Chapter 3 Printing 3 13 Using the Control Panel Printing Menu You can print the current settings for the menus and get a Settings list of installed options This list can be used to verify that g the printer options are properly installed and the printer settings are set to what you want See the section Using the Control Keys page 3 8 for information on how to use the Control Panel keys cs Before printing the menu settings page make sure the Paper Type setting for the source is Plain Paper To print a menu settings page Make sure the following status message appears on the display Ready 2 Press Q or to enter the menus Continue to press and release u
22. C20 User Guide Replacing the Print Cartridges 10 The display reads RIGHT CART TYPE Not Changed Do one of the following f you did not change the print cartridgein the right side of the print cartridge carrier press OK to choose Not Changed If a color cartridge is installed press Q until Color Cartridge appears on the second line of the display Press OK to choose Color Cartridge If you selected Not Changed go to Step 13 on page 4 10 otherwise continue with Step 12 on page 4 10 Chapter 4 Maintaining the Printer 4 4 9 Replacing the Print Cartridges 12 The display reads RIGHT CART TYPE New Standard Do one of the following If you installed anew standard yield print cartridge press OK to chooseNew Standard If you installed a previously used standard yield print cartridge press Q until Old Standard appears on the second line of the display Press OK to choose 01d Standard If you installed a new high yield print cartridge press O until New Hi Capacity appears on the second line of the display Press OK to choose New Hi Capacity If you installed a previously used high yield print cartridge press Q until Old Hi Capacity appears on the second line of the display Press OK to choose Old Hi Capacity 13 Go to the procedure To Align the Print Cartridges page 4 11 Pressing Q without installing any cartridges returns the printer to the ready state without changing the alignm
23. Draw an imaginary line between the two infrared ports Aim the infrared port on your computer within 15 degrees of the either side of this line as shown 3 Send a job to print If the job does not print correctly see Chapter 5 in the System Administrator Guide Appendix C Printer Options C 19 Hard Disk Hard Disk Likethe flash memory the Hard Disk is useful for storing information such as downloaded fonts macros and symbol sets You can also use the Hard Disk to store incoming print jobsin a buffer until they print Since hard disk memory provides permanent storage job buffering to the Hard Disk prevents the loss of print job data if the printer loses power It may also free your application faster for other work Job buffering is only available for jobs transmitted across the standard parallel interface Installing the _ To install the Hard Disk see the section Option Card Hard Disk Installation on the next page internal connection within the printer only one of these can be installed at a time r The Tri Port Card and the Hard Disk Option utilize the same C 20 4 DocuPrint C20 NC20 User Guide Option Card Installation Option Card Installation Follow the steps in this section to install either of the following options Tri Port Interface Card Hard Disk An option card is easily damaged by static electricity Touch something metal to discharge any static electricity before you touc
24. External Ethernet Adapter Chapter 3 Printing 3 3 Using the Control Panel Using the Control Panel You can use the Control Panel on your printer to change printer settings when you cannot change them from your software application or printer driver Settings you change from the application or driver apply only to the job you are preparing to send to the printer Changing a printer setting from the Control Panel makes that setting the default Additionally changes made to printer settings from a software application override changes made from the Control Panel 3 4 4 DocuPrint C20 NC20 User Guide Control Panel Features 1 2 line by 16 character display 2 Indicator light 3 Control keys 6 Using the Control Panel The DocuPrint C20 N C20 Control Panel Figure 3 1 serves two purposes 1 It displaysinformation about the status of the printer or the job in process 2 It provides the means for changing printer settings to control how the DocuPrint C20 NC20 operates Figure 3 1 DocuPrint C20 NC20 Control Panel DocuPrint C20 Chapter 3 Printing LA 3 5 Using the Control Panel The Control Panel The Control Panel s display performs two functions Display It informs you of printer status conditions such as when ink cartridges become low when the paper tray is empty when ajob isin process and so on For example when you turn on the printer the following
25. and Cancel the Print Job page 5 25 Table 5 3 Page 4 of 6 Chapter 5 Troubleshooting 5 21 Common Error Messages Table 5 3 Common error messages continued Message Cause Action Load tray The printer is trying to feed print material from a source it detects is empty epe aM Line 1 displays the paper source tray which is one of the following items Tray 1 Tray 2 r3 Tray 2 only displays if the optional Tray 2 is installed Line 2 displays one of the following items A user defined name for custom type 1 through 3 The name is truncated to 16 characters e type size The requested type is a type other than a custom type The type name is truncated to 16 characters The requested size of paper or envelope displays The size name is truncated to 16 characters When this message displays you can Load the requested size and type in the source The printer automatically clears the message and continues printing the job Press OK to clear the message and continue printing on the print material installed in the paper source See To Cancel the Current Print Job page 5 24 See To Reset the Printer and Cancel the Print Job page 5 25 Table 5 3 Page 5 of 6 5 22 DocuPrint C20 NC20 User Guide Common Error Messages Table 5 3 Common error messages continued Message Cause Action Load Manual The printer requests print material to be manually fed from the manual feed C
26. anual feed slot see the separate Supplies Options Guide For information about printing on letterhead see the section Using Letterhead page 2 19 For information about printing multiple jobs from the manual feed slot see the section Printing Multiple Jobs page 2 16 Chapter 2 Loading Print Media 4 2 9 Loading Paper To Load the Manual Feed Slot 1 If you are loading envelopes go to Step 2 Place a single sheet of print material face up with the side of the print material aligned against the right side of the manual feed If using preprinted letterhead see the section Using Letterhead page 2 19 for proper page orientation Go to Step 3 2 Place a single envelope face up with the long side aligned against the right side of the manual feed Put the envelope stamp side up with the stamp corner facing down 3 Slide the print material as far as it will go into the manual feed slot If you do not insert the print material far enough into the manual feed slot it may skew or not feed at all Feed print material one at a time If you try to load more than one piece of print material the printer may attempt to feed all of the print material through the paper path causing a paper jam or damaging the printer If you are not using large size paper go to Step 5 on page 2 11 2 10 4 DocuPrint C20 NC20 User Guide Loading Paper 4 Fully extend the paper stop on the output bin for large size paper Be sur
27. arrier page 4 3 before attempting to replace a cartridge 4 2 DocuPrint C20 NC20 User Guide To Position the Print Cartridge Carrier 1 Replacing the Print Cartridges M ake sure the following status message appears on the display Ready Press or to enter the menus Continue to press and release Q until you see the following on the display Tests Menu Press OK Press Q until the following appears on the display Tests Menu Change Cartridge Press OK The print cartridge carrier moves to the far left side of the printer and the following appears on the display Change Print Cartridge You are now ready to remove the used cartridges and install the new cartridges Seethe next section To Replace the Print Cartridges page 4 4 Chapter 4 Maintaining the Printer 4 4 3 Replacing the Print Cartridges TO Replace the 1 M ake sure the print cartridge carrier is positioned on the Print Cartrid far left side of the printer See the section To Position the rin artriages Print Cartridge Carrier page 4 3 for information on how to position it 2 Lift the printer front cover Always load two print cartridges in the print cartridge carrier Printing without both print cartridges installed may damage the printer 3 Pull forward on the used print cartridge until it releases from the print cartridge carrier 4 Pull up on the pr
28. ate this equipment To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may result in a violation of EMC directives 89 336 EEC B 4 DocuPrint C20 NC20 User Guide With an External Ethernet Adapter Installed Electronic Emission Notices Federal Communications Commission FCC Compliance Information Statement The DocuPrint NC20 has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television interference cau
29. ating the rest of the job See To Cancel the Current Print Job page 5 24 See To Reset the Printer and Cancel the Print Job page 5 25 After resetting the printer reduce the complexity of the print job and send it to print again To simplify the print job Reduce the amount of text or graphics on a page Reducethe print resolution Delete unnecessary downloaded fonts or macros Install additional printer memory to avoid future memory full errors Table 5 3 Page 2 of 6 Chapter 5 Troubleshooting 4 5 19 Common Error Messages Table 5 3 Common error messages continued Message Cause Action 88 Color Print The color ink supply is low Cartridge Low The black ink supply is low 88 Black Print The photo ink supply is low Cartridge Low p PPy Press k to clear the message print the portion of the job already in memory and begin collating the rest of the job See To Reset the Printer and Cancel the Print Job page 5 25 88 Photo Print Cartridge Low 200 Paper Jam The printer detects a paper jam Open the front cover and remove the jammed print material Press k amp to clear the message and continue printing The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto however the Auto setting does not guarantee the page will print 900 979 Service These service messages indicate printer failures that may require service BER
30. cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Appendix B Certifications B 3 Electronic Emission Notices Industry Canada Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations European Community EC Directives Conformity This product isin conformity with the protection requirements of EC Council directives 89 336 EEC and 73 23 EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the Directive has been signed by the manufacturer This product satisfies the Class B limits of EN 55022 and Safety requirements of EN 60950 The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to oper
31. cing you and the long side aligned against the right side of Tray 2 The stamp side faces up with the stamp corner facing down Do not overfill Tray 2 because the print material may not feed correctly through the printer or you may get a paper jam Do not feed a stamped envelope into the printer The stamp is shown for orientation purposes only 5 Slide the print material as far as it will go into Tray 2 If you do not insert the print material far enough into Tray 2 it may skew or not feed at all Use the paper length indicators printed on the top right hand side of the tray to determine that the print material is fully inserted into Tray 2 6 Squeeze the tab on the width guide lever and slide the width guide lever to the right until it touches the edge of the print material If you are not using large size paper go to Step 8 on page 2 14 Chapter 2 Loading Print Media 2 13 Loading Paper 7 Fully extend the paper stop on the output bin for large size paper Be sure to change Paper Size on the Paper Menu See Chapter 3 Printing for additional information If you use a paper size not listed select the next larger size on the Paper Size Menu Make sure you fully extend the paper stop on the output bin Otherwise large size paper may back up into the printer and cause a paper jam amp Send your job to print r3 If you havea problem with the ink smearing remove each transparency or sheet of glossy paper from
32. e slots located at the rear of the access opening DEE B Push down the top of the access cover until it snaps EE into place 2 Reattach the input tray and output bin B If you need help seethe Quick Installation Guide 3 Reconnect all cables on the back of the printer 4 Reconnect the power cord to the printer and a properly grounded electrical outlet 5 M ake sure the Ready message appears on the Control Panel display If an error message appears see Chapter 5 in the System Administrator Guide BC To verify that the memory card option is installed properly see Chapter 3 Printing Menu Settings C 8 DocuPrint C20 NC20 User Guide Flash Memory Flash Memory Flash memory can be used to store downloaded fonts macros symbol sets logos and forms You can install one flash memory SIMM in your printer Flash memory SMM sare available in 1 2 and 4MB D Data stored in flash memory is retained when the printer is powered off Accessing the System Board from the Rear To install a flash memory SIMM you need to access the printer system board on the back of the printer Follow these steps to access the board 1 Turn the printer so its back is facing you 2 Unplug the printer power cord 3 Disconnect all cables from the back of the printer Do one of the following e Remove the optional Tray 2 if one is installed If you need help see the documentation that came with it Remove the printer
33. e to change Paper Size on the Paper Menu If you use a paper size not listed select the next larger size See Chapter 3 Printing for additional information Make sure you fully extend the paper stop on the output bin Otherwise large size paper may back up into the printer and cause a paper jam 5 Send your job to print r3 If you havea problem with the ink smearing remove each transparency or sheet of glossy paper from the output bin before the next one is printed Chapter 2 Loading Print Media 2 11 Loading Paper Using Tray 2 Theoptional Tray 2 can be used for several different types of paper See the Supplies Options Guide for sizes and capacity To Load Tray 2 Squeezethetab located on the width guide lever and slide the width guide lever to the far left side of the tray If you are loading envelopes go to Step 4 on page 2 13 2 Flex the sheets back and forth to loosen them then fan them Do not fold or crease the paper Straighten the edges on a level surface 3 Placethe print material against the right side of the input tray with the recommended print side facing you and the top edge in first Insert letterhead paper with the top of the page facing down Go to Step 5 on page 2 13 Do not overfill Tray 2 because the print material may not feed correctly through the printer or you may get a paper jam 2 12 DocuPrint C20 NC20 User Guide Loading Paper 4 Place the envelopes with the print side fa
34. ed on the second line of the display 4 Press OK The menu opens and the first menu item in the menu appears on the second line of the display Menu Item Menu eg Supplies Menu or Job Menu 3 16 4 DocuPrint C20 NC20 User Guide 5 6 10 Using the Control Panel Press or O until the menu item you need appears on the display Press OK An asterisk appears beside the current setting for that menu item Some menu items have submenus For example if you select PAPER MENU and then select the PAPER TYPE menu item you must select another item e g Tray 1 Type before the available values display Press Q or until the value you need appears on the second line of the display Press OK An asterisk appears beside the value to indicate that it is now thecurrent setting The display shows the new setting for one second and then clears Then the following message appears on the display Saved Then the previous list of menu items appears Press to go back to previous menus or menu items and you can set additional defaults Press R to return to Ready if this is the last printer setting you want to change B Changes made from a software application or driver overridethe user default settings madefrom the Control Pand Chapter 3 Printing 3 17 3 18 4 DocuPrint C20 NC20 User Guide Maintaining the Printer Replacing the Print Cartridges esere 4 2 To Posi
35. eed through the printer The optional Tray 2 provides added paper capacity and the ability to have different types of paper loaded in your printer 2 2 DocuPrint C20 NC20 User Guide Selecting Paper Selecting Paper Paper Selection Guidelines The print quality and feeding reliability you get with your printer can vary depending on the paper source you use and the type and size of the print material Using sizes other than those listed in the separate Supplies Options Guide or using paper not recommended for your printer can result in paper jams and print quality problems When choosing paper for your printer consider the weight fiber content and color of the paper Check with the manufacturer or vendor to determine whether the paper you ve chosen is acceptable for inkjet printers To avoid paper jams or poor print quality Always use new undamaged paper Do not use paper that you have cut or trimmed yourself Do not mix paper sizes weights or types in the same paper source Mixing print materials results in paper jams Always print samples on the paper you are considering before buying large quantities Chapter 2 Loading Print Media 4 2 3 Selecting Paper DocuPrint C20 NC20 Forthe best print quality use xerographic paper See the Paper separate Supplies O ptions Guide for the appropriate weights and sizes to be used in your printer Recommendations The following papers can be used with your
36. ent settings r3 If you install a partially used print cartridge the low ink levels and ink percentages will not be accurate 4 10 4 DocuPrint C20 NC20 User Guide To Align the Print Cartridges Replacing the Print Cartridges When you finish replacing the print cartridges the Message Printing Alignment Page appears on the Control Panel display and the printer automatically prints a test page of alignment patterns If you need to print an alignment test page see the section To Print an Alignment Test Page page 4 14 for verifying alignment Figure 4 1 on page 4 12 shows a simulated alignment test pattern Each pattern has a letter above it A B C and D These letters represent the Horizontal Alignment Vertical Alignment Bidirectional Black Alignment and Bidirectional Color Alignment respectively The number or appearance of your alignment patterns will vary from those shown Chapter 4 Maintaining the Printer 4 4 11 Replacing the Print Cartridges Figure 4 1 Print cartridge alignment pattern cs The actual test pattern will print more steps then shown above 4 12 DocuPrint C20 NC20 User Guide Replacing the Print Cartridges Oncethe print cartridge alignment test page has printed the Control Panel display looks like the following Test A Alignment 5 The current alignment value appears on the second line To Change the Alignment Value 1 From the Test A alignment group on
37. er up and running User Guide this book which provides you with the basic information needed to use your printer M ore detailed user information is contained in the System Administrator Guide on your DocuPrint CD Quick Network Installation Guide which briefly shows you how to connect your DocuPrint NC20 printer to a network in your specific environment More detailed Network Environment information is contained in the Technical Information Guide on your DocuPrint CD 1 14 4 DocuPrint C20 NC20 User Guide Electronic Documentation DocuPrint Documentation Your DocuPrint C20 NC20 CD ROM containsthe following pieces of information User Guide which isthe electronic version of this book Quick Network Installation Guide which contains information on how to set up your printer System Administrator Guide which contains a considerable amount of more detailed user information Technical Information Guide which contains generic information about network connectivity for Xerox printers This is published only in the English language DocuPrint C20 NC20 printer drivers are also contained on the DocuPrint CD The majority of driver documentation is provided via the Help files included with the drivers Since both the DocuPrint CD and the Printer Management Software CD contain so much important information please ensure that you save them and keep them in a safe place Chapter 1 Getting to Know Your Prin
38. et is not turned off by any switch or breaker Other electrical equipment plugged into the outlet is working All optionsare installed properly e You unplugthe printer wait for about ten seconds and then plug the printer back in This often fixes the problem In this section you will find information to help you solve most of the common operation problems that can occur with your printer Printer Operation See ens x gt 5 3 he ue Mid E printer will not print or when the printed output is no Problems what you expect 5 2 DocuPrint C20 N C20 User Guide Table 5 1 Printer operation problems Problem Action Job did not print or Make sure the Ready status message appears on the Control Panel display incorrect characters before you send a job to print Press k to return the printer to the Ready printed status message Make sure there is print material loaded in the printer Press K to return the printer to the Ready status message Verify that the printer is using the correct printer language Verify that the correct printer driver is being used Check the cable connection Make sure you are using the correct cable Use IEEE 1284 compliant parallel cable If you use RS 232 Serial verify that a null modem cable is used If the printer is connected through a switch box try a direct connection Verify that the correct paper size is selected through the Control Panel in the printer driver or in the soft
39. et that is grounded properly it MUST be connected to an e The power cord must be connected to an electrical outlet that is near the product and easily accessible e Refer service or repairs other than those described in the operating instructions to a professional service person e This product is designed tested and approved to meet strict global safety standards with the use of specific Xerox components The safety features of some parts may not always be obvious Xerox is not responsible for the use of other replacement parts Chapter 1 Contents Safety NOteS iocus aa m i Electrical Safety de corp fn Fr estes tei nana A ii Maintenance Safety iv Operational Safety eite BE aa Kata V Getting to Know Your Printer 1 1 IN TOU TION E 1 2 Printer Features cerren 1 3 Prine Speed eee d bete eL Rie e eleg ds 1 3 Resolution icit ci t t pe ect Race 1 3 Resident FON tS 2 et e Peter eatem bri o beds 1 4 Connectivity 1 5 Color Matching Systems 1 7 Printer Driver Software sesseeereierreirrrrerernnen 1 8 Printer Components 1 9 External Components 1 9 Interface Connectors iissisaasaisasaasssssasssarsnnsnannannnnna 1 10 Front COVE iiie a a EHE Lente sos PER EL Re Ra ex 1 12 Print Cartridge Components 1 13 DocuPrint C20 NC20 User Guide Chapter 2 Chapter 3 DocuPrint C20 NC20 User Guide DocuPrint Documentation rrr 1 14 Printed Doc
40. following print material capacities 150 sheets of letter size paper 50 transparencies 50 sheets of tables 15 sheets of card stock 10 envelopes Table A 1 Page 1 of 2 A 2 DocuPrint C20 NC20 User Guide Printer Specifications Table A 1 DocuPrint C20 NC20 Features Feature Description Paper output Standard exit bin with the following stack capacities 50 sheets of paper e 1 transparency 10 sheets of tables 15 envelopes cards Paper sizes A3 A4 A5 Banner A4 Banner Letter Executive JIS B5 Legal Letter Tabloid Universal 11x17 Printer memory 8MB Interface Parallel standard Centronics protocol that complies with bidirectional IEEE 1284B Internal solutions ports 1 Printer software CentreWare DP Printer Services that let you manage the printer from your computer Supported in the following environments Windows 95 Windows 98 Windows NT 3 51 Windows NT 4 0 OS 2 Warp Macintosh UNIX Duty cycle Up to 5 000 pages per month Table A 1 Page 2 of 2 Appendix A Printer Specifications A 3 A 4 DocuPrint C20 NC20 User Guide Certifications Appendix B Certifications B 1 Electronic Emission Notices Electronic Emission Notices Without an External Federal Communications Commission FCC Ethernet Adapter Compliance Information Statement Installed TheDocuPrint C20 has been tested and found to comply
41. from the output bin See the section To Clear a Jam in the Output Bin for more information Chapter 5 Troubleshooting 5 15 Paper Jams To Clear a Jam in the Output Bin Use the finger grip on either side of the front cover to lift the cover and locate the jammed paper in the output bin 2 Pull the paper up and toward you to remove it 3 Close the printer front cover 5 16 DocuPrint C20 NC20 User Guide Paper Jams To Clear a Jam in Tray 2 1 Locatethejammed paper in Tray 2 2 Pull the paper up and toward you to removeit BC If you cannot get a firm grasp on thejammed paper it may be easier to remove it from the output bin See the section To Clear a Jam in the Output Bin page 5 16 for more information Chapter 5 Troubleshooting 5 17 Common Error Messages Common Error Messages Chapter 5 of the System Administrator Guide contains the entire set of messages which can appear on the Control Panel display Many of these messages are diagnostic messages which appear when there is a printer problem If you have a problem with your printer and you cannot solve the problem using the actions suggested in Table 5 3 see Chapter 5 of the System Administrator Guide located on your DocuPrint CD Table 5 3 Common error messages Message Cause Action 30 Color Print The color print cartridge is missing or not properly installed in the print Cart Missing cartridge carrier 30 Black Prin
42. g any action that may lead to physical injury Chapter 1 Getting to Know Your Printer 1 17 1 18 4 DocuPrint C20 NC20 User Guide Loading Print Media Tilicere reum 2 2 Selecting Paper era Bist eui sei pa ot panne 2 3 Paper Selection Guidelines errer 2 3 DocuPrint C20 N C20 Paper Recommendations 2 4 Loading Paper 12 11 tette Ra certe apa 2 5 Using the Standard Input Tray sessscscsccrreererrn 2 6 Using the M anual Feed Slot erennere 2 9 USING TRAY 2i ueteri eee ducere ne 2 12 Tray Linking E rtr ER RE pk ice p ax 2 15 Printing Multiple Jobs e m 2 16 Changing the Paper Source see 2 16 Using Letterhead 1 tit tne int 2 19 Chapter 2 Loading Print Media 2 1 Introduction Introduction This chapter will help you select paper for your DocuPrint C20 NC20 and to properly position paper in the different input trays It will refer you to the separate Supplies Options Guide to help you understand the different types of paper you can use with the DocuPrint C20 NC20 Your printer has two standard paper sources the input tray and the manual feed slot An optional second input tray is also available for your printer See the separate Supplies Options Guidefor more information Load the paper you usefor the majority of your print jobs in the standard input tray Reserve the manual feed slot for the occasional envelope transparency label or odd size sheet of paper you f
43. ge 4 4 for more information Use a clean dry cloth to clean the cartridge carrier contacts inside the printer cartridge carrier Repeat Step 3 for the other print cartridge Reinstall the print cartridges See the section To Install Print Cartridges page 4 6 for more information eo U R W N Close the printer front cover 4 20 DocuPrint C20 NC20 User Guide Cleaning Your Printer 7 Press OK to move the print cartridge carrier back into the print position without resetting the ink level counter To print an alignment test page and reset the ink level counter see the section To Align the Print Cartridges page 4 11 for more information 8 Repeat the cleaning printheads test See the section To Run the Printhead Test page 4 15 9 If the print quality is not improved after this cleaning process replace the print cartridges you are currently using with new ones For more information see the section To Replace the Print Cartridges page 4 4 If the print quality still does not improve your printer may require service Chapter 4 Maintaining the Printer 4 21 Storing Print Cartridges Storing Print Cartridges Always store new print cartridgesin the original packaging until you are ready to install them Store partially used print cartridges in the print cartridge storage unit supplied with your printer The print cartridge storage unit keeps your print cartridges fresh until you are ready to
44. gy efficiency B 8 4 DocuPrint C20 NC20 User Guide Printer Options Installing Printer Options sse C 3 Printer Memory i iit RR e prep RE aarakaa C 4 Accessing the System Board from the Front C 5 Installing Printer Memory sesemmmR C 6 Closing the System Board from the Front C 8 Flash MEMOTY ussen o cree ee dad akka da aaa edt C 9 Accessing the System Board from the Rear C 9 Installing a Flash Memory SIMM esee C 11 Closing the System Board from the Rear C 13 External Ethernet Adapter sssssseee C 15 Installing the External Ethernet Adapter C 16 Tri Port Interface Card ssssseseeeee C 17 Installing the Tri Port Interface Card C 17 Infrared Adapter sssssss me C 18 Installing the Infrared Adapter secese C 18 Using the Infrared Adapter ssseese C 19 Appendix C Printer Options C 1 Printer Options Hard DISK ritardi t aee eus C 20 Installing the Hard Disk esserne C 20 Option Card Installation see C 21 Accessing the System Board from the Right C 21 Installing an Option Card sse C 22 Closing the System Board from the Right C 24 Input TRAY 2 E dl C 25 Installing the Paper Tray
45. h it Accessing the System Board from the Right Complete the following steps before you install the option card 1 Unplug the printer power cord 2 Disconnect all cables from the back of the printer 3 Push on the thumb indention located on the right side of the system board access cover and slide the cover to the right until it releases 4 Pull the cover away from the printer 5 Continue with the section Installing an Option Card on the next page Appendix C Printer Options 4 C 21 Option Card Installation Installing an Completethe following steps to install either the Tri Port Option Card Interface card or the Hard Disk option 1 Remove the two screws from the metal plate covering the opening for the cable connector Save the screws 2 Grasp the tab on the end of the metal plate and pull the plate straight out Discard the metal plate 3 Unpack the option card See the packing materials H To complete the following installation instructions you should be at eye level with the printer option card slot 4 Locate the option card connector on the printer system board It is located inside the printer You can access it through the option card slot 5 Locatethe card guide inside the option card slot on the left side of the slot C 22 DocuPrint C20 NC20 User Guide 6 Option Card Installation Align the left side of the option card with the track inside the card guide B Make sure
46. he Windows 95 and Windows 98 Plug amp Play standards Optional interfaces include An External Ethernet Adapter that lets you connect your printer to a local area network LAN A Tri Port interface option card that lets you connect your printer to A serial interface RS 232C or RS 422A An infrared adapter A LocalTalk network cs Only one option card can beinstalled in your printer at a time Chapter 1 Getting to Know Your Printer 1 5 Printer Features The following printing protocols are enabled with the External Ethernet Adapter or Tri Port Interface Option NetWare 2 x 3 x 3 1x and 4 1x with complete NDS native support IPX SPX AppleTalk EtherTalk SunOS Solaris TCP IP WFWG DLC LLC Windows NTAS DLC LLC Windows 95 and Windows 98 IPX SPX Peer to Peer BM LAN Server DLC LLC LocalTalk Auto protocol sensing switches port to correct protocol 1 6 4 DocuPrint C20 N C20 User Guide Color Matching Systems Printer Features Thefollowing color matching systems will be availablefor the DocuPrint C20 NC 20 ICM Windows 95 98 and NT 5 0 Apple ColorSync e PANTONE Color Profiles C For more detailed information on printer specifications and connectivity consult the System Administrator Guide on the DocuPrint CD Chapter 1 Getting to Know Your Printer 4 1 7 Printer Features Printer Driver The printer driver is a piece of software that
47. in the System Administrator Guide B To verify that the option card is installed properly see Chapter 3 Printing Menu Settings C 24 4 DocuPrint C20 NC20 User Guide Input Tray 2 Input Tray 2 Installing the Paper Tray Tray 2 is shipped in two pieces the paper tray and the paper support The following sections give complete instructions for attaching the paper tray and the paper support 1 Make sure you have all the items shown If any items are missing or damaged contact your X erox representative or authorized Xerox dealer Side the system board access cover to the left until it snaps into place 2 Unplug the printer power cord 3 Remove the rear cover A Press down on the two tabs located at the top of the rear cover and pull the cover away from the printer B Store the rear cover for future use 4 Locate the slots on both sides on the back of the printer Appendix C Printer Options C 25 Input Tray 2 5 Insert the pegs located on the bottom of each side of the paper tray into the slots on the back of the printer Em The paper tray fits straight into the back of the printer 6 Push the paper tray straight in until it clicks into place 7 Continue with Attaching the Paper Support on the next page C 26 DocuPrint C20 NC20 User Guide Input Tray 2 Attaching the Paper Support 1 Locate the slot on the back of the paper tray Align the tab on the back of the paper support with the
48. ing Your Printer 4 15 Cleaning the Printheads sseeenme 4 15 Wiping the Printheads sssse 4 18 Cleaning the Cartridge Carrier 4 20 Storing Print Cartridges sssss 4 22 Troubleshooting 5 1 Printer Probletis tite etes rere ticae he eat 5 2 Printer Operation Problems 5 2 Print Quality Problems 5 7 Paper ams ii ri up ree bent ebbe pe khen c EO ARE ER ERR Runs 5 10 What Causes a Paper Jam 5 10 Clearing Paper Jams 5 11 Possible Paper Jam Areas 5 12 To Clear a Jam in the Input Tray 5 14 To Clear a Jam in the M anual Feed Slot 5 15 To Clear a Jam in the Output Bin 5 16 To Clear a Jam in Tray 2 5 17 Common Error Messages 5 18 To Cancel the Current Print Job eeseeeee 5 24 To Reset the Printer and Cancel the Print Job 5 25 Printer Specifications A 1 Certifications B 1 Electronic Emission Notices sssseeme B 2 Without an External Ethernet Adapter Installed B 2 DocuPrint C20 NC20 User Guide With an External Ethernet Adapter Installed B 5 Appendix C Printer Options i2siiisvaaasssaasssassannnnannn C 1 Installing Printer Options C 3 Printer M eny
49. int cartridge to removeit 4 4 DocuPrint C20 NC20 User Guide Replacing the Print Cartridges 5 If you are replacing both print cartridges repeat Steps 3 and 4 for the second cartridge When you finish the print cartridge carrier is empty and ready for new print cartridges 6 Dispose of any completely used print cartridges Store any print cartridges that you may want to use in the future Store partially used print cartridges in the print cartridge storage unit See the section Storing Print Cartridges page 4 22 for more information 7 Go to the procedure To Install Print Cartridges page 4 6 Chapter 4 Maintaining the Printer 4 4 5 Replacing the Print Cartridges To Install Print Table 4 2 lists the print cartridges to install in your printer and Cartridges their appropriate slots Table 4 2 Print cartridges and slots Cartridge Type Cartridge Carrier Slot Black Left Color Right Photo Left Remove the sticker and the transparent tape covering the copper contact area on the cartridge Do not touch the copper contact area 2 Insert the print cartridge into the empty carrier 3 Push back on the print cartridge until it snaps securely into place 4 6 4 DocuPrint C20 NC20 User Guide Replacing the Print Cartridges Repeat Steps 1 through 3 for the second print cartridge if it needsto be changed When you finish the print cartridge carrier should have both cartridges insta
50. inter utilities or the software application Job does not print in color The printer driver or software application may be set to print in black and white mode Change the Color Correction setting in the Color Menu See Color Correction in Chapter 1 of the System Administrator Guide for more information Check to make sure a color or photo print cartridge is installed Table 5 1 Page 3 of 4 Chapter 5 Troubleshooting 5 5 Printer Problems Table 5 1 Printer operation problems continued Problem Action Job does not print in the Adjust the colors through the software application the printer driver or correct colors CentreWare DP Change the Color Correction setting in the Color Menu See Color Correction in Chapter 1 of the System Administrator Guide for more information Job prints in a different Software settings override printer driver overrides the Control Panel setting color and setting than Adjust the color in the software settings by changing the Color Correction the color setting set in setting in the Color Menu See Color Correction in Chapter 1 of the System the printer driver Administrator Guide for more information Printer prints but no Make sure the tape is removed from the printhead See characters appear Chapter 4 Maintaining the Printer for more information Check the print cartridges to be sure they are correctly installed See Chapter 4 Maintaining the Printer for mo
51. intheads in one direction so the colors do not mix 4 Allow the copper contact area to dry 4 18 4 DocuPrint C20 N C20 User Guide on oO UI 10 Cleaning Your Printer Repeat Steps 3 and 4 for the other print cartridge Reinstall the print cartridges See the section To Install Print Cartridges page 4 6 for more information Close the printer front cover Press OK to move the print cartridge carrier back into the print position without resetting the ink level counter To print an alignment test page and reset the ink level counter see To Align the Print Cartridges page 4 11 Repeat the cleaning printheads test See the section To Run the Printhead Test page 4 15 for more information If the cleaning printheads test page still contains broken lines proceed to the section Cleaning the Cartridge Carrier page 4 20 Chapter 4 Maintaining the Printer 4 19 Cleaning Your Printer Cleaning the Clean the print cartridge carrier contacts only if you have Cartridge Carrier run the cleaning printhead test to clean the printheads and the print quality is not satisfactory Wiping the cartridge carrier removes dried ink from the cartridge carrier contacts 1 Movethe print cartridge carrier into the installation position See the section To Position the Print Cartridge Carrier page 4 3 for more information Remove the print cartridges See the procedure To Replace the Print Cartridges pa
52. inued safe operation of your printer Use the material and supplies specifically designed for your printer The use of unsuitable materials may result in poor performance and possibly a hazardous situation Follow all warnings and instructions marked on or supplied with the printer Place the printer in a dust free area where the temperature range is 50 F to 90 F 10 C to 32 C and the relative humidity is 15 to 85 Choose a location for the printer allowing sufficient space around the printer for operation and maintenance The minimum recommended room size is 353 cubicft 10 cubic meters or approximately 8 ft x 8 ft x 8 ft 242 cm x 242 cm x 242 cm Place the printer in an area where there is adequate space for ventilation and servicing The recommended minimal spacing is 10 in 25 cm behind the printer 10 in 25 cm on either side of the printer and 24 in 61 cm in front of the printer Safety Notes v Operational Safety Do not place the printer near a heat source Do not place the printer in direct sunlight Do not place the printer in line with the cold air flow from an air conditioning system Placethe printer on alevel solid surface with adequate strength for the weight of the machine Exercise carein moving or relocating the printer Follow the recommended procedure when moving the printer from one location to another Do not put containers of coffee or other liquids onto the
53. is loaded on your workstation Use of the proper printer driver for your Software operating system and printer model is essential for obtaining the best in color printing It is important for two reasons 1 Printer drivers provide access to features unique to your printer Although there are many print options and features that are a part of the software applications you use your printer also contains many distinctive features of its own 2 To print effectively it is necessary for you to install the correct printer driver You can use either the PostScript emulation printer driver or the PCL 5c emulation printer driver with the exception of the Dutch and Russian product which uses system drivers The PostScript printer driver allows access to more of the exclusive and powerful Xerox printing features For more information about available drivers and operating systems supported by your DocuPrint C20 NC20 see the System Administrator Guide on the DocuPrint CD 1 8 4 DocuPrint C20 N C20 User Guide Printer Components Printer Components External Components Use Figures 1 1 and 1 2 to identify the main exterior components of your DocuPrint C20 N C20 Figure 1 1 Printer Components Front View Front View 1 Front Cover Input Tray Output Bin Unit Control Panel Manual Feed Slot Front Cover Release ao u FP WN Optional Tray 2 Rear View 1 Optional Tri Port Interface 2 Standard Parallel Interface Connection 3 Syste
54. ke full advantage of all the printer s features install the appropriate DocuPrint C20 NC20 printer driver Table 3 1 DocuPrint C20 NC20 printer drivers Environment Printer Driver Windows Windows 3 1x Windows 95 Windows 98 Windows for Workgroups 3 11 Windows NT 3 51 Windows NT 4 0 IBM OS 2 OS 2 Ver 2 1 or later PS only OS 2 Warp PS only Macintosh System 6 x PS only System 7 x PS only System 8 x PS only UNIX Sun OS 4 1 Solaris 2 4 2 5 2 51 2 6 IBM AIX HP UX SGI 1 Requires an External Ethernet Adapter These printer drivers are provided on the Printer Management Software CD 3 2 DocuPrint C20 NC20 User Guide Driver Features Installing CentreWare DP and Printer Drivers DocuPrint C20 NC20 Printer Drivers The DocuPrint C20 NC20 drivers will support the following standard features Input tray selection Paper size orientation and media Number of copies Multipage printing and ordering Collating Media type User defined forms Overlays Color and graphic selections Font substitution and downloading See the DocuPrint C20 NC20 Print Driver Help for additional information on these features The DocuPrint CD and the Printer Management CD that come with your printer contain booklets inside the cover of the jewel cases These booklets provide instructions on how to load both your DocuPrint C20 NC20 drivers and your CentreWare DP software if you are using the
55. lled as shown 5 Close the printer front cover 6 Press OK The display reads LEFT CART TYPE Not Changed 7 Do one of the following f you did not change the print cartridge in the left side of the print cartridge carrier press OK to choose Not Changed If a black cartridge is installed press Q until Black Cartridge appears on the second line of the display Press OK to chooseBlack Cartridge f a photo cartridge is installed press o until Photo Cartridge appears on the second line of the display Press OK to choosePhoto Cartridge Chapter 4 Maintaining the Printer 4 4 7 Replacing the Print Cartridges 8 If you selected Not Changed go to Step 10 on page 4 9 otherwise continue with Step 9 9 The display reads LEFT CART TYPE New Standard Do one of the following If you installed anew standard yield print cartridge press OK to chooseNew Standard f you installed a previously used standard yield print cartridge press Q until Old Standard appears on the second line of the display Press OK to choose 01d Standard f you installed a new high yield print cartridge press O until New Hi Capacity appears on the second line of the display Press OK to chooseNew Hi Capacity f you installed a previously used high yield print cartridge press Q until Old Hi Capacity appears on the second line of the display Press OK to choose Old Hi Capacity 4 8 4 DocuPrint C20 N
56. m Board Access Cover 4 Power Cord Receptacle 5 Rear Cover Chapter 1 Getting to Know Your Printer 1 9 Printer Components Interface Connectors Your printer interface connectors are located on the back of the printer as shown in Figure 1 3 on page 1 11 Your printer comes equipped with a high speed Standard Centronics IEEE 1284 B compliant Bi Directional parallel connector The following optional interfaces are available A Tri Port Interface Card to provide support for LocalTalk Serial RS 232C RS422A High speed infrared local connection An infrared adapter for use with the Tri Port Interface to receive infrared beams from an IrDa compatible workstation An External Ethernet Adapter 10BaseT 1 10 4 DocuPrint C20 NC20 User Guide Printer Components Figure 1 3 Connection Interface Area 1 Standard Parallel Port 2 Optional Tri Port Interface 3 Optional External Ethernet Adapter not shown see Appendix C Printer Options the same internal connection within the printer Only one of C3 TheTri Port Interface Card and the Hard Disk Option utilize these can be installed at a time Chapter 1 Getting to Know Your Printer 1 11 Printer Components Front Cover The DocuPrint C20 NC20 has a front cover which is identified in Figure 1 1 on page 1 9 Use the following instructions to open the front cover to gain access to the print cartridges and to install and remove the input tray a
57. message appears on the display Ready This message appears whenever the printer is online and ready to accept print jobs The display will also show Busy PCL when processing data and Busy PCL Supplies in which the second line tells you that one of the print cartridges is low 3 6 DocuPrint C20 NC20 User Guide Using the Control Panel e It presents a hierarchy of menu options and settings to configure and control the printer For example when you press or you will see the following two line message on the display Menus Item Menu such as Supplies Menu Or Job Menu Seethe section DocuPrint C20 N C20 Menu Map page 3 11 for information on the menu system hierarchy Chapter 3 Printing 3 7 Using the Control Panel Using the You can usethe control keys to open a menu scroll through a list of values change printer settings and Control Keys respond to printer messages Table 3 2 describes the functions of each of the control keys cs Control keys act upon the information seen on the second line of the Control Panel display Table 3 2 Control Key Functions Control Key Function Pressing k amp Returns the printer to the Ready state if the printer is offline the Ready message does not appear on the display Exits printer menus displayed on the Control Panel Clears Control Panel error messages If you ve changed printer se
58. ms When a paper jams occurs determine where in the printer the jam has occurred Once you have determined that proceed to one of the following sections and follow the described steps for clearing the jam e fthejamisin or around theinput tray see the section To Clear a Jam in the Input Tray page 5 14 e If thejam isin or around the manual feed slot see the section To Clear a Jam in the Manual Feed Slot page 5 15 e fthejamisin or around the output tray see the section To Clear a Jam in the Output Bin page 5 16 e fthejam isin or around Tray 2 see the section To Clear a Jam in Tray 2 page 5 17 To clear the paper jam message on the Control Panel you must clear all paper from the paper path Chapter 5 Troubleshooting 4 5 13 Paper Jams To Clear a Jam in the Input Tray Lift the output bin and locate the jammed paper inside the input tray 2 Pull the paper up and toward you to remove it gt If you cannot get a firm grasp on thejammed paper it may be easier to remove it from the output bin See the section To Clear a Jam in the Output Bin page 5 16 for moreinformation 3 Lower the output bin 5 14 DocuPrint C20 NC20 User Guide Paper Jams To Clear a Jam in the M anual Feed Slot 1 Locatethejammed paper in the manual feed slot 2 Pull the paper straight up and remove it D If you cannot get a firm grasp on thejammed paper it may be easier to remove it
59. n 1 15 Printer drivers 1 15 Printer management software 1 15 Error messages 5 18 5 23 External Ethernet Adapter 1 5 1 6 Installing e C 15 gt C 16 10BaseT 1 10 F Flash memory Installing C 9 gt C 14 Fonts e 1 4 Front Cover Location 1 9 Opening 1 12 2 6 2 10 2 12 Release 1 9 H Hard Disk Installing C 20 C 21 gt C 24 l IBM LAN Server 1 6 Infrared Adapter 1 5 Installing e C 18 gt C 19 IrDa compatible workstation 1 10 Using C 19 Input trays See Standard input tray or Tray 2 Installation Options C 3 gt C 27 External Ethernet Adapter C 15 C 16 Flash memory C 9 gt C 14 Hard Disk C 20 C 21 gt C 24 Infrared Adapter C 18 gt C 19 Memory C 4 gt C 8 Tray 2 e C 25 gt C 27 Tri Port Interface C 17 C 21 gt C 24 Interface connectors 1 10 External Ethernet Adapter 1 10 Infrared Adapter 1 10 Tri Port e 1 10 DocuPrint C20 N C20 User Guide K Keys See Control Panel Control keys L Letterh ead Orientation 2 19 Linking trays 2 15 Loading paper See Paper Loading LocalTalk 1 6 1 10 LocalTalk network 1 5 M Manual Feed Slot Location 1 9 Manual feed slot Loading paper into 2 9 2 11 Memory Installing e C 4 gt C 8 Menu settings Printing 3 14 gt 3 15 Menus 3 11 gt 3 13 Multiple jobs Printing 2 16 2 18 N NetWare e 1 6 0 Optional interfaces 1 5 External Ethernet Adapter
60. n hear the memory SIMM dick into place 6 Make sure both metal clips on the connector are fastened and the two pins on each end of the connector are pushed through the holes on the SIMM 7 Replace the code SIMM card in the connector The codeSIMM card installs exactly like theflash memory option See the section Installing a Flash Memory SIM M on the previous page 8 Continue with the section Closing the System Board from the Rear on the next page C 12 4 DocuPrint C20 NC20 User Guide Closing the System Board from the Rear Flash Memory Complete the following steps to close the Printer System Board after you have installed the flash memory IMM 1 Push on the access cover until it snaps into place 2 Do one of the following Reattach the printer rear cover Insert thetwo tabs on the bottom of the cover into the slots on the back of the printer as shown Push the cover forward until it snaps firmly into place Reinstall the optional Tray 2 if one was attached If you need help seethe section Input Tray 2 page C 25 Appendix C Printer Options C 13 Flash Memory 3 Reconnect all cables to the back of the printer Reconnect the power cord to the printer and a properly grounded electrical outlet Make sure the Ready message appears on the Control Panel display If an error message appears see Chapter 5 in the System Administrator Guide gt To verify that theflash memory option
61. nd output bin unit 1 Locatethefinger grip on either theright or left end of the front cover 2 Gently pull up on the finger grip to lift the front cover 1 12 4 DocuPrint C20 NC20 User Guide Print Cartridge Components 1 Cartridge Carrier Track 2 Print Cartridge Carrier 3 Black or Photo Cartridge 4 Color Cartridge Printer Components Figure 1 4 shows the DocuPrint C20 NC20 s print cartridge components The print cartridges are the consumables replenishable substances used by the printer See the separate Supplies Options Guide to order these items Figure 1 4 Print cartridge components Instructions on how to replace consumables and maintenance items are packaged with each replacement item Chapter 1 Getting to Know Your Printer 1 13 DocuPrint Documentation DocuPrint Documentation Your DocuPrint C20 NC20 is packaged with documentation in both printed form and on CD ROM There are two CDs DocuPrint CD which contains documentation and printer drivers Printer Management Software CD which contains Xerox provided client software and the documentation for it This CD isfor use with the DocuPrint NC20 or the External Ethernet Adapter This section serves as a roadmap for the printed and CD documentation Printed Your DocuPrint C20 NC20 was packaged with the Documentation following pieces of printed documentation Quick Installation Guide which shows you how to get your print
62. nents 1 9 Front Cover 1 9 Input Tray 1 9 Manual Feed Slot 1 9 Optional Tray 2 1 9 Output Bin 1 9 Parallel interface connection 1 9 Power cord receptacle 1 9 Rear Cover 1 9 System Board access cover 1 9 Tri Port Interface 1 9 Printer drivers 1 8 3 2 gt 3 3 Features 3 3 For IBM OS 2 3 2 For Macintosh 3 2 For UNIX 3 2 For Windows 3 2 Installing 3 3 Software 1 8 PCL 5c 1 8 PostScript 1 8 Printer features 1 3 1 8 Color matching systems 1 7 Connectivity 1 5 Print speed 1 3 Printer driver software 1 8 Resident fonts 1 4 Resolution 1 3 Printer options Installing See Installation Options Printer problems e 5 2 gt 5 9 Also see Paper jams Error messages 5 18 5 23 Troubleshooting Operational problems 5 2 gt 5 6 Print quality problems 5 7 gt 5 9 Printer reset 5 25 DocuPrint C20 NC20 User Guide Printer settings Changing 3 16 gt 3 17 Printheads Cleaning 4 15 gt 4 19 Protocols 1 6 AppleTalk 1 6 Auto protocol sensing 1 6 IBM LAN Server 1 6 LocalTalk 1 6 NetWare 1 6 Solaris 1 6 SunOS 1 6 WFWG 1 6 Windows NTAS 1 6 Windows 95 1 6 R Rear Cover Location 1 9 Resetting printer 5 25 Resident Fonts PostScript Level 2 e 1 4 Resident fonts 1 4 Bitmap fonts 1 4 LinePrinter 16 1 4 PCL emulation 1 4 PCL emulation symbol sets 1 4 POSTNET Barcode 1 4 Scalable fonts 1 4 RS 232C 1 10 RS422A
63. ntil you see the following appear on the display Tests Menu 3 14 4 DocuPrint C20 NC20 User Guide Using the Control Panel 4 Press OK The following appears on the display Tests Menu Print Menus 5 Press OK to select Print Menus The following message appears and remains on the Control Panel display until the page prints Printing Menu Settings Then the printer returns to Ready and the following appears on the display Ready 6 If an error message appears see Chapter 5 in the System Administrator Guide 7 Verify that the installed options are listed on the menu settings page under Installed Features 8 If an installed option does not appear on the page contact your System Administrator Chapter 3 Printing 4 3 15 Using the Control Panel Changing Printer You can change printer settings and customize your Settinas printer to meet your specific needs by setting different g values These values can be A phrase or word that describes a setting A numerical value that you can increase or decrease An On or Off setting The default settings remain in effect until you save new ones or restore the factory defaults To select a new value as the default setting 1 Make sure the following status message appears on the display Ready 2 Press Q or Q to enter the menus 3 Continue to press and release Q until you see the menu you ne
64. nting results you need for your specific print requirements Features vary slightly according to the options you are using and the memory installed in your printer This section will help you become familiar with your printer s features and capabilities Print speeds for printing on standard Letter A4 media are as follows Upto 4 pages per minute for full color prints Upto 8 pages per minute for black and white prints Theresolution of your printed imageis determined by the number of printed dots per inch dpi The DocuPrint C20 NC20 provides the following resolutions Color 600 DPI Standard 1200 Image Quality Black 600 DPI Standard 1200 Image Quality Chapter 1 Getting to Know Your Printer 4 1 3 Printer Features Resident Fonts Thefollowing fonts are included with your printer e 75 resident scalable fonts PostScript Level 2 emulation 39 compatible plus 36 additional PCL emulation 45 LaserJet compatible plus 30 additional in PCL 5 e 2 PCL bitmap fonts LinePrinter 16 POSTNET Barcode e 78 symbol sets in PCL emulation to support multiple applications and languages 1 4 4 DocuPrint C20 N C20 User Guide Printer Features Connectivity The DocuPrint C20 NC20 comes standard with a high speed Standard Centronics IEEE 1284 B compliant Bi Directional parallel port You can customize your printer connectivity according to your needs The DocuPrint C20 NC20 supports t
65. or frayed Liquid is spilled into the printer The printer is exposed to water Any part of the printer is damaged The power cord is attached to the printer as a plug in device at the back of the printer In the event it is necessary to remove all electrical power from the printer disconnect the power cord from the power receptacle Safety Notes iii Maintenance Safety Maintenance Safety Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners The use of suppliesthat are not approved may cause poor performance and could create a dangerous condition Usethe supplies and cleaning materials only as directed in this manual Keep all of these materials out of the reach of children Do not remove the covers or guards that are fasten ed with screws unless you are installing optional equipment There are no parts that you can maintain or service behind these covers Follow the maintenance procedures provided in Chapter 4 Maintaining the Printer iv 4 DocuPrint C20 NC20 User Guide Operational Safety Operational Safety Your Xerox printer and supplies were designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standards Your attention to the following safety guidelines will help to ensure the cont
66. printer Bond papers Dual purpose papers Xerographic papers Recycled papers Coated papers Thefollowing papers are not recommended for use with your printer Some chemically treated papers for making copies without carbon paper also known as carbonless papers Multiple sheet forms or documents e Preprinted papers with chemicals that may contaminate the printer e Rough edged or curled papers Synthetic papers Thermal papers 2 4 DocuPrint C20 NC20 User Guide Loading Paper Loading Paper The DocuPrint C20 NC20 accepts a variety of different papers and sizes in its standard input tray manual feed slot and optional tray For information about the different papers and sizes that you can use with your printer see the separate Supplies Options Guide The following pages contain information on Using the Standard Input Tray page 2 6 Using the Manual Feed Slot page 2 9 Using Tray 2 page 2 12 Using Letterhead page 2 19 Do not attempt to load ANY tray during printing Do not overfill the tray Chapter 2 Loading Print Media 4 2 5 Loading Paper Using the The standard input tray can be used for several different Standard Input Tray types of paper See the Supplies Options Guide for sizes and capacity To Load the Standard Input Tray 1 Lift the output bin If a different type of paper isin the tray remove it Squeeze the width guide leve
67. printer If you need to do this see Accessing the Printer System Board from the Front on the previous page A memory SIMM is easily damaged by static electricity Touch something metal to discharge any static electricity before you touch it To install a printer memory option 1 Locate the memory connector on the printer system board 2 Unpack the memory SIMM Avoid touching the connection points along the edge Save the packaging in case you have to return the SMM C 6 DocuPrint C20 NC20 User Guide Printer Memory 3 Hold the memory SIMM with the connection points pointing toward the connector and position the notch as shown 4 Insert the memory SIMM all the way into the connector at a 45 angle and rotate it down until it snaps into place gt You can hear the memory option click into place 5 Verify that both metal clips on the connector are fastened and that the two pins on each end of the connector are pushed through the holes on the memory option 6 Continue with the section Closing the System Board from the Front on the next page Appendix C Printer Options C 7 Printer Memory Closing the System E the following steps after you have installed the Board from the Front memory 1 Reinstall the system board access cover A Whileholding the cover at the angle shown align the tabs on the back of the access cover with th
68. r and slide it to the far left side of the tray If loading envelopes go to Step 6 3 Slide the length guide out toward you Flex the sheets back and forth to loosen them then fan them Do not fold or crease the paper Straighten the edges on a level surface 2 6 4 DocuPrint C20 NC20 User Guide Loading Paper 5 Place the print material against the right side of the input tray with the recommended print side face down and the top edge going in first toward the back of the input tray If you are using preprinted letterhead seethe section Using Letterhead page 2 19 for proper page orientation Go to Step 8 6 Lift and slidethe envelope length guide out toward you Placethe envelopes against the right side of the input tray with the print side face down and the stamp edge goingin first and toward the back of the input tray Do not feed stamped envelopes into the printer The stamp is shown for orientation purposes only Do not exceed the maximum stack height indicator by the arrow on the right side of the input bin Chapter 2 Loading Print Media 4 2 7 Loading Paper 8 Squeeze the width guide lever and slideit to the right until it touchesthe edge of the print material 2 The paper sizeindicators printed on the top surface of the bin are paper size abbreviations used for placement of the length and width guides Slide the length guide shown in Step 3 on page 2 6 or envelope length guide shown in Step 6
69. re compliance with FCC regulations on electromagnetic interference for a Class B computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may result in a violation of EMC directives 89 336 EEC B 6 4 DocuPrint C20 NC20 User Guide Electronic Emission Notices The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS G 1234 100003 for the indirect connections to the public telecommunications systems in the United Kingdom German Acoustics Statement The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 Table B 1 1 Meter Average Sound Pressure dBA ulek Print Quality Normal Quality 600 dpi 300 dots per inch dpi Printing 52 dBA 50 dBA Idling The printer is silent while idling Appendix B Certifications B 7 Electronic Emission Notices Energy Star m The EPA ENERGY STAR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy efficient products and to reduce air pollution caused by power generation Companies participating in this program introduce personal computers printers monitors or fax machines that power down when they are not being used This feature will cut the energy used by up to 50 percent The DocuPrint C20 N C20 product meets the Energy Star guidelines for ener
70. re information Checkto see if the print cartridge ink is low or empty See Chapter 4 Maintaining the Printer for more information Made sure print material is loaded in the printer Table 5 1 Page 4 of 4 5 6 DocuPrint C20 NC20 User Guide Printer Problems Print Quality Consult Table 5 2 for corrective actions when the printer does not produce the output print quality you expect Problems Table 5 2 Print quality problems Problem Action Print is too light If you are printing on an uneven print surface change the PAPER TYPE setting in the Paper Menu See PAPER TYPE in Chapter 1 of the System Administrator Guide for more information Verify that the correct print material is being used M ake sure the Print Quality setting in the Color Menu is set to Presentation or 1200 Image Quality See Print Quality in Chapter 1 of the System Administrator Guide for more information Entire page is white M ake sure the tape is removed from the printhead See Chapter 4 Maintaining the Printer for more information Check the print cartridges to be sure they are correctly installed See Chapter 4 Maintaining the Printer for more information Check to see if the print cartridge ink is low or empty Characters have jagged Change the Print Quality setting in the Color Menu to Presentation or 1200 or uneven edges Image Quality See Print Quality in Chapter 1 of the System Administrator Guide for more info
71. rear cover Press down on the two tabs located at the top of the rear cover and pull the cover away from the printer Appendix C Printer Options C 9 Flash Memory 5 Locate the system board access cover 6 Pull the tab on the access cover until the cover rotates toward you 7 Continue with the section Installing a Flash Memory SIMM on thenext page C 10 DocuPrint C20 N C20 User Guide Flash Memory Installing a Flash E you Mesas d e ieu steps in Accessing the System Board from the Rear in the Memory SIMM previous section A memory SIMM is easily damaged by static electricity Touch something metal to discharge any static electricity before you touch it To install a flash memory option 1 Locate and remove the code SIMM card from the printer system board You reinstall the code SIMM card after the flash memory option is installed Locate the flash memory connector on the printer system board It isthe connector behind the code SIMM connector 3 Unpack the new flash memory SIMM Avoid touching the connection points along the edge Save the packaging mmm Appendix C Printer Options C 11 Flash Memory 4 Hold the SIMM with the connection points pointing toward the connector and position the notch as shown 5 Insert the SIMM all the way into the connector at a 45 angle and rotate it up until it snaps into place B You ca
72. rk of Linotype AG or its subsidiaries WordPerfect is a trademark of Corel Corporation Corporation Centronics is a trademark of Centronics Corporation Macintosh and TrueType are trademarks of Apple Computer Incorporated OnPage is a trademark of COMPUTER applications Inc All other product names are trademarks tradenames of their respective owners PCL PCL 5c and PCL 6 are trademarks of Hewlett Packard Company This printer contains an emulation of the Hewlett Packard PCL 5c and PCL 6 command languages recognizes HP PCL 5e and PCL 6 commands and processes these commands in a manner comparable with Hewlett Packard LaserJet printer products PANTONE Colors generated by the DocuPrint C20 NC20 are four and or three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate color PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees PANTONE and other Pantone Inc trademarks are the property of Pantone Inc Pantone Inc 1995 Specifications described in this publication are subject to change without notice Use of some features may be limited by your hardware or software configuration Contact your dealer Xerox or Xerox Limited for details e If your product is NOT marked with this symbol electrical outl
73. rmation If you are using downloaded fonts verify that the fonts are supported by the printer the host computer and the software application Make sure the print cartridges are properly aligned See To Align the Print Cartridges page 4 11 Table 5 2 Page 1 of 3 Chapter 5 Troubleshooting 5 7 Printer Problems Table 5 2 Print quality problems continued Problem Action The job prints but the Make sure the PAPER SIZE setting is set correctly in the Paper Menu See left and top margins are PAPER SIZE in Chapter 1 of the System Administrator Guide for more incorrect information Make sure the margins are set correctly in the software application you are using Print is smeared on the This problem is more prevalent when using the photo cartridge Try using page coated paper or a different type of print material Alter the amount of ink used through the Quick Print value in the Print Quality menu item in the Color Menu See Print Quality in Chapter 1 of the System Administrator Guide for more information Make sure you remove each transparency or sheet of glossy paper as it exits the printer Printed colors are Computer screen colors vary based upon screen resolution and display types different from the colors They are not an accurate representation of printed colors that appear on the computer screen Print a Color Sample test page to use as a reference to select colors See Color Samples in
74. sed by using other than recommended cables or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Appendix B Certifications B 5 Electronic Emission Notices Industry Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations European Community EC Directives Conformity This product isin conformity with the protection requirements of EC Council directives 89 336 EEC and 73 23 EEC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits A declaration of conformity with the requirements of the Directive has been signed by the manufacturer This product satisfies the Class A limits of EN 55022 and Safety requirements of EN 60950 When an External Ethernet Adapter is installed this is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures To assu
75. see the following on the display Job Menu Cancel Job 5 Press OK 5 24 DocuPrint C20 NC20 User Guide Common Error Messages To Reset the Printer Press Q or to enter the menus and Cancel the Continue to press and release until you see the Print Job following on the display Job Menu 3 Press OK 4 Press and release Q until you see the following on the display Job Menu Reset Printer 5 Press OK BC Resettingthe printer deletes all current data from the print buffer See Reset Printer on theJob Menu in Chapter 1 of the System Administrator Guide for more information Chapter 5 Troubleshooting 5 25 5 26 4 DocuPrint C20 NC20 User Guide Printer Specifications Appendix A Printer Specifications A 1 Printer Specifications Table A 1 DocuPrint C20 NC20 Features Feature Description Print addressibility 300 dots per inch dpi standard 600 dpi standard 1200 Image Quality requires added memory to print most full pages Maximum print 8 ppm in black speed pages per minute ppm 4 ppm in color Fonts 75 resident scalable fonts Postscript Level 2 emulation 39 compatible plus 36 additional PCL emulation 45 LaserJet compatible plus 30 additional in PCL 5 2 PCL bitmap fonts LinePrinter 16 POSTNET Barcode 78 symbol sets in PCL emulation to support multiple applications and languages Paper input Standard input tray with the
76. t The black print cartridge is missing or not properly installed in the print Cart Missing cartridge carrier 30 Photo Print The photo print cartridge is missing or not properly installed in the print Cart Missing cartridge carrier Open the printer front cover and install the missing print cartridge in the appropriate slot Check the print cartridge to make sure that it is properly installed in the print cartridge carrier See Chapter 4 Maintaining the Printer for more information If print cartridges are properly installed in the printer press g to clear the message and attempt to print the job However this may result in poor print quality if the job is formatted for a different print cartridge Table 5 3 Page 1 of 6 5 18 DocuPrint C20 NC20 User Guide Common Error Messages Table 5 3 Common error messages continued Message Cause Action 37 Insufficient The printer memory used to store pages is too full to collate the rest of the print Collation Memory job Press k amp to clear the message print the portion of the job already in memory and begin collating the rest of the job e See To Cancel the Current Print Job page 5 24 See To Reset the Printer and Cancel the Print Job page 5 25 38 Memory Full The printer is processing the job but the memory used to store pages is full Press k amp to clear the message print the portion of the job already in memory and begin coll
77. tation eeren 1 15 Using the CDS iod ea HE dames a 1 16 Note Caution and Warning Symbols 1 17 Chapter 1 Getting to Know Your Printer 4 1 1 Introduction Introduction In this chapter you will become familiar with the features of your printer and learn where to locate specific printer components Before you use your printer make sure that you perform all of the steps described in the Quick Installation Guide that came with your printer Also make sure that you connect the necessary print cables The Xerox DocuPrint C20 NC20 color ink jet printer provides high quality printing in both color and black and white on a variety of paper types Recognizing that you may have special needs Xerox offers several optional equipment items to better meet your requirements They are explained in detail in Appendix C Printer Options Xerox or your Xerox authorized reseller may have provided some or all of these options First verify your exact equipment options before proceeding further If you see features described in this section that are not available with the equipment you have you can easily add them yourself For more information refer to the separate Supplies Options Guide provided with your printer 1 2 4 DocuPrint C20 N C20 User Guide Printer Features Printer Features Print Speed Resolution Your DocuPrint C20 NC20 has many special features that allow you to achieve the color pri
78. ter 4 1 15 DocuPrint Documentation Using the CDs The documentation on the DocuPrint CD is provided as PDF files These can be viewed with the Adobe Acrobat Reader provided on the CD if you do not already have one installed These files contain hypertext links that enable you to jump from the Table of Contents or Index directly to the page where you are looking for information as well as from page to page where information is cross referenced Simply movethe cursor over a hypertext link and it changes to a pointing finger Then click on the link to jump to the link s destination The PDF files also enable you to print the specific pages you need rather than printing an entire chapter or manual Both the DocuPrint CD and the Printer Management Software CD are provided with installation booklets in their respective jewel cases You can also refer to the ReadM e files on the CDs for more information 1 16 4 DocuPrint C20 NC20 User Guide Note Caution and Warning Symbols DocuPrint Documentation Throughout this User Guide and the other DocuPrint guides several symbols are used to emphasize useful important and critical information They are as follows D This symbol indicates particularly useful or helpful information about your printer This symbol indicates a caution against performing any action that may damage your printer or degrade performance This symbol indicates a warning against performin
79. test page and look for breaks in the diagonal lines A broken line indicates clogged printheads If you find broken diagonal lines on the test page repeat Steps 2 through 6 and perform the cleaning printheads test two more times If the print quality is not satisfactory continue with Step 10 Remove and reinstall the print cartridges See the section Replacing the Print Cartridges page 4 2 Repeat Steps 2 through 6 and perform the cleaning printheads test again If the cleaning printheads test page still contains broken lines go to the procedure W iping the Printheads page 4 18 Chapter 4 Maintaining the Printer 4 17 Cleaning Your Printer Wiping the Wipe the printheads only if you have run the cleaning Printheads printheads test to clean the printheads and the print quality is not satisfactory Wiping the printheads removes dried ink from the printheads 1 Move the print cartridge carrier into the installation position See the section To Position the Print Cartridge Carrier page 4 3 for more information 2 Remove the print cartridges See the procedure To Replace the Print Cartridges page 4 4 for more information 3 Usea clean damp cloth to wipe gently the entire copper contact area and the printheads as shown To dissolve dried ink hold the damp cloth against the printheads for about three seconds Gently blot and wipe dry gt When cleaningthe color print cartridge wipethe pr
80. th its use see Chapter 3 Printing for more information Changing the Make sure the following status message appears on the display Paper Source Ready 2 Press Q or to enter the menus 3 Continue to press and release Q until you see the following on the display Ready Paper Menu 4 Press OK The following appears on the display Paper Menu Paper Source 2 16 4 DocuPrint C20 NC20 User Guide Printing Multiple Jobs 5 Press OK The following appears on the display Press Q until the setting you want appears on the second line either if you are printing on a sheet of print material or if you are printing on an envelope 7 Press OK to select the setting you want Press k to return to Ready and the following appears on the display 9 Send your job to print Chapter 2 Loading Print Media 4 2 17 Printing Multiple Jobs 0 One of the following displays appears and remains there until you load the requested material in the manual feed slot Load Manual Plain Paper if you are printing on a sheet of print material or Load Manual Plain Envelopes if you are printing on an envelope See To Load the Manual Feed Slot page 2 10 for information on how to load print material in the manual feed slot 11 Press K Remember to changethe Paper Source setting back to Tray 1 when you finish usingthe manual feed slot 2
81. the output bin before the next one is printed 2 14 4 DocuPrint C20 NC20 User Guide Tray Linking Tray Linking Tray linking is a printer feature used when the optional Tray 2 is installed Tray linking enablesthe automatic linking feature for the paper sources allowing you to print from one paper source should the other one become empty For example if you have letter size print material loaded in both the standard input tray and Tray 2 and the standard input tray becomes empty the printer selects print material from Tray 2 If you load the same size print material in each paper source make sure the print material is all the same type If you use different print material in the paper sources each source with a different print material must have the Paper Type set to a unique value to disable the automatic linking feature For example if you did not make sure all paper sources have the same type when they are linked you could send a report to print and if you have letterhead paper loaded into one paper source you could print the report on letterhead paper Chapter 2 Loading Print Media 2 15 Printing Multiple Jobs Printing Multiple Jobs You can use the manual feed slot to print multiple jobs using sheets of print material or envelopes To do so you must change the Paper Source setting through the Control Panel If you know how to use the Control Panel follow the procedure below If you are not familiar wi
82. tion the Print Cartridge Carrier 4 3 To Replace the Print Cartridges ssssesess 4 4 To Install Print Cartridges ssss 4 6 To Align the Print Cartridges ceecee 4 11 Cleaning Your Priten esisiini iona 4 15 Cleaning the Printheads cece eteeneee 4 15 Wiping the Printheads sss 4 18 Cleaning the Cartridge Carrier sese 4 20 Storing Print Cartridges s sss 4 22 Chapter 4 Maintaining the Printer 4 4 1 Replacing the Print Cartridges Replacing the Print Cartridges Periodically you will need to replace print cartridges in order to maintain optimum print capabilities It is best to install new print cartridges when the printer first displays any of the messages listed in Table 4 1 Table 4 1 Print cartridge messages Message Description 88 Color Print Cartridge Low The color print cartridge ink is low 88 Black Print Cartridge Low The black print cartridge ink is low 88 Photo Print Cartridge Low The photo print cartridge ink is low This section steps you through the process of replacing used print cartridges Replacing print cartridges requires that the print cartridge carrier be moved inside the printer DO NOT PULL THE PRINT CARTRIDGE CARRIER BY HAND AS THIS MAY DAMAGE THE PRINTER Instead follow the procedure in the next section To Position the Print Cartridge C
83. ttings page 3 16 for information on how to change printer settings Chapter 3 Printing 4 3 11 Using the Control Panel Figure 3 2 DocuPrint C20 NC20 Menu Map PAPER MENU TESTS MENU POSTSCRIPT MENU if installed Supplies okay Color Cartridge Black Cartridge Photo Cartridge Color Correction Print Quality Paper Source PAPER SIZE PAPER TYPE CUSTOM TYPES Substitute Size Cancel Job Print Buffer Reset Printer Font Source Font Name Pitch Symbol Set Orientation Lines per Page A4 Width TRAY RENUM BER Auto CR after LF Auto LF after CR Print PS Error Font Priority Image Smoothing 2 If hard disk is installed 3 12 DocuPrint C20 NC20 User Guide Vivid RGB CMYK Black amp White Display Normal Presentation 1200 Image Q Quick Print Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View Multipage Border Printer Language Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Print Area Display Language Ink Alert Job Buffer Size Job Accounting Job Acct Limit Printer Menus Change Cartridge Align Cartridges Clean Heads Print Fonts Print Directory Print Demo Color Samples Factory Defaults Format Flash Format Disk Job Acct Stat Hex Trace G If flash or hard disk is installed Figure 3 2 Page 1 of 2 Using the Control Panel Figure 3 2 DocuPrint C20 N
84. ttings from the Control Panel menus press g before you send a job to print The printer must display Ready for jobsto print Table 3 2 Page 1 of 3 3 8 DocuPrint C20 NC20 User Guide Using the Control Panel Table 3 2 Control Key Functions continued Control Key or Function Pressing or Atthe Ready message takes the printer offline out of the Ready state and entersthe menus Atthe Busy message takes the printer to the Job Menu When the printer is offline Press o to go to the next item in the menus or Press 4 to go to the previous item in the menus For menu items that have numerical values such as Copies press and hold Q to scroll forward or 4 to scroll backward Release the button when the number you want displays Table 3 2 Page2 of 3 Chapter 3 Printing 3 9 Using the Control Panel Table 3 2 Control Key Functions continued Control Key Function OK Pressing OK Selects the menu item shown on the second line of the display Depending on the type of menu this action Opensthe menu and displays the first item in the menu Opens the menu item and displays the default setting Savesthe displayed menu item asthe new default setting The printer displays the Saved message and then returns to the menu item Pressing returns you to the previous menu level Pressing gt temporarily stops all activi
85. ty and takes the printer offline at the Ready Busy or Waiting messages The Control Panel status message changesto Not Ready Pressing E again returns the printer to the Ready state Table 3 2 Page 3 of 3 3 10 4 DocuPrint C20 NC20 User Guide DocuPrint C20 NC20 Menu Map Using the Control Panel Figure 3 2 starting on page 3 12 shows the menu map for the DocuPrint C20 NC20 Details of all the DocuPrint C20 NC20 menus and variable settings are contained in Chapter 5 of the System Administrator Guide on the DocuPrint CD Some menus will appear on your printer only if a specific option is installed in the printer Other menu items or values may only be effective for a particular printer language e g PostScript or PCL You can select those items or values at any time but they only affect printer functions when you use that specified printer language An asterisk next to a value indicates the default setting When you select a new setting from the Control Panel the asterisk moves next to the selected setting to identify it as the current default setting These settings are active until new ones are stored or the factory defaults are restored Changes made from a software application or driver override the user default settings made from the printer Control Pand See Printing M enu Settings page 3 14 for information on how to get a listing of current menu settings See Changing Printer Se
86. umentation sssseee 1 14 Electronic Documentation 1 15 Using the CDS tiere Rite E hr err bi eid adds 1 16 Note Caution and Warning Symbols 1 17 Loading Print Media e 2 1 Introduction sssrin rennene nerne 2 2 Selecting Te ER d ativakaasnpadaand s 2 3 Paper Selection Guidelines 2 3 DocuPrint C20 N C20 Paper Recommendations 2 4 Loading Paper aite tee e ea E as 2 5 Using the Standard Input Tray sseeee 2 6 Using the M anual Feed Slot 2 9 Using Tray 2 2 12 Tr y LINKIN Que animent 2 15 Printing Multiple Jobs ereenn 2 16 Changing the Paper Source 2 16 Using Letterhead danne net rere runt 2 19 urine m 3 1 DocuPrint C20 NC20 Printer Drivers 3 2 Driver Features ssh 3 3 Installing CentreWare DP and Printer Drivers 3 3 Using the Control Panel 3 4 Control Panel Features 3 5 The Control Panel Display see 3 6 Using the Control Keys 3 8 DocuPrint C20 N C20 Menu Map 3 11 Printing M enu Settings 3 14 Changing Printer Settings 3 16 Chapter 4 Chapter 5 Appendix A Appendix B Maintaining the Printer 12 22 12 4 1 Replacing the Print Cartridges 4 2 To Position the Print Cartridge Carrier 4 3 To Replace the Print Cartridges 4 4 To Install Print Cartridges 4 6 To Align the Print Cartridges 4 11 Clean
87. use them again See the separate Supplies Options Guide for information about ordering print cartridge storage units Do not store the print cartridge in e Temperatures greater than 43 C 110 F An environment with extreme changes in humidity or temperature Direct sunlight Dusty places Acarforalongtime An environment where corrosive gasses are present An environment with salty air 4 22 DocuPrint C20 N C20 User Guide Troubleshooting Printer Problems octo rtr cu ea te ven TR as 5 2 Printer Operation Problems ssseeee 5 2 Print Quality Problems sse 5 7 Paper JAMS essen eene nnn 5 10 What Causes a Paper Jam sss 5 10 Clearing Paper Jams sus 5 11 Possible Paper Jam Areas sse mm 5 12 To Clear a Jam in the Input Tray ssssee 5 14 To Clear a Jam in the M anual Feed Slot 5 15 To Clear a Jam in the Output Bin oo eee 5 16 To Eleara Jam IN Tray 2 ett eet ed 5 17 Common Error Messages ereenn 5 18 To Cancel the Current Print Job ssssseees 5 24 To Reset the Printer and Cancel the Print Job 5 25 Chapter 5 Troubleshooting 5 1 Printer Problems Sometimes printer problems are very simple to solve When you have a problem first make sure that The power cord is plugged into the printer and a properly grounded electrical outlet The electrical outl
88. ustom Type Name Slot size Line 2 displays one of the following items type size Custom Type Name A user defined name for custom type 1 through 3 The name istruncated to 16 characters size lf the requested type matches the type currently in the tray and the custom type name has not been defined by you only the paper or envelope size displays The name is truncated to 16 characters type size The requested type is a type other than a custom type The type name is truncated to 16 characters The requested size of paper or envelope displays The size name is truncated to 16 characters When this message displays you can Load the requested size or type of print material in the manual feed slot The printer automatically clears the message and continues printing the job Press K if the correct size and type print material is loaded in the manual feed slot Press OK to clear the message and print on the print material installed in the standard input tray or the optional Tray 2 e See To Cancel the Current Print Job page 5 24 See To Reset the Printer and Cancel the Print Job page 5 25 Table 5 3 Page 6 of 6 Chapter 5 Troubleshooting 4 5 23 Common Error M essages To Cancel the Press Q or to enter the menus Current Print Job 2 Continue to press and release Q until you see the following on the display Job Menu 3 Press OK 4 Press and release until you
89. ware application setting Make sure PCL SmartSwitch and PS SmartSwitch are set to On If a print spooler is used verify that the spooler is not stalled If you print across a network or on a Macintosh if the problem persists contact your System Administrator or Network Administrator Checkthe printer interface from the Setup Menu Determine which host interface you are using Print a menus settings page to verify that the current interface settings are correct See Chapter 3 Printing for more information If you are using a serial interface Make sure Honor DSR is set to Off Table 5 1 Page 1 of 4 5 3 DocuPrint C20 NC20 User Guide Table 5 1 Printer operation problems continued Problem Action Print material misfeeds Make sure the paper you are using meets the specifications for your printer or multiple feeds occur See the separate Supplies Options Guide for more information Flex paper or other print material before loading it in the input tray or the optional Tray 2 Make sure the print material is loaded correctly Make sure the paper width and length guides on the input tray are adjusted correctly Do not overfill the paper sources Do not force paper down into the manual feed slot when you load it otherwise the paper may skew or buckle Remove any curled paper from the input tray or optional Tray 2 If there is a recommended print side for the paper load the paper as described
90. with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class B limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation B 2 4 DocuPrint C20 NC20 User Guide Electronic Emission Notices If this equipment does cause harmful interferenceto radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncreasethe separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or television interference caused by using other than recommended

Xerox C20 All in One Printer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents