Home

Xerox 6360 All in One Printer User Manual

1. In Gateways using the LPD Line Printer Daemon tab the administrator can enable or disable the LPD protocol set the default queue and set the LPD port The default port is 515 the most commonly used port Network configuration settings IP configuration Within the System Administration part of the user interface Network configuration options are presented In Network Configuration using the IP Address tab the administrator can enable or disable IP If IP is enabled the administrator can adjust or change the following settings IP Address Hostname e Subnet mask Default gateway The administrator must also select the IP Configuration Method The drop down menu presents two options a Static IP configuration which allows the user to specify the IP values or DHCP method which allows a DHCP server to provide IP information NOTE The user is prompted whenever a reboot is required System Guide Gateway and Network Configuration Dynamic Host Config Protocol DHCP Name services DHCP automates the configuration of computers using TCP IP and performs the following functions 1 Automatically assigns IP Addresses 2 Delivers TCP IP stack configuration parameters like the subnet masks and default gateway 3 Provides other configuration information such as printer addresses time and news servers The following services are supported by Xerox FreeFlow Print Server software Wi
2. Select the Ctrl and d keys on your keyboard at the same time to complete the boot System Guide 7 15 Troubleshooting Loading XJDC Unix NOTE This procedure performs the file check and takes about one minute The symbol appears again If there are problems starting the software check the console window for messages The Xerox Job Description Compiler is loaded by entering the following on the command line opt XRXnps bin XJDC option option filename The filename is the name of the JSL file that is to be compiled The JSL filename is required to terminate with the suffix jsl or JSL The filename may contain path information Many options may be specified and shown in the above example The options may be specified in any order and are 3 character abbreviations A list of the available options and their abbreviations are as follows REPlace NOReplace Replace or backup existing PDL object files DISplay NODisplay Display or suppress XJDC messages PRInt NOPrint Generate JSL compilation listing always or only when errors warnings occur TRUncate NOTruncate Truncate or accept JSL source lines after 72 characters LABel NOLabel Generate or suppress 128 byte Xerox standard label COMpile SCAn Compile with output or scan only SINglebyte DOUblebyte Use singlebyte or doublebyte code and printer carriage control translation files Vx LPS PDL version number x
3. Under the System Preference Save selection there are three options to use as the default save method The site must pick the option that best suits its overall job workflow Rename job This option automatically attaches a version number to the job and saves the job to the respository The new job has a version number in an nnn format e Overwrite Job This option replaces the old version of the job System Guide Printing Fault Job This option aborts the save attempt If the new job s name matches that of an existing job the system proceeds according to the user s selection The job format PDF TIFF or other file format is not considered in name comparisons If the file has the same name it is considered a duplicate A new name follows the TIFF format in creating its version number For example MyJob ps frf MyJob ps 001 frf When a job is replaced all remnants of the previous job are erased Once a job has been replaced there are no provisions for recovering that job System logs reflects when a job has been replaced and when new versions have been created The job overwrite option is supported for the following formats For scanning PDF single page TIFF multiple page TIFF with job ticket For copying Multiple page TIFF with job ticket For RIPing PDF single page TIFF multiple page TIFF with job ticket FRF For highlight color the single page TIFF format that includes two image
4. Held by user Held by operator e Save completed e Save completed with warnings e Save completed with errors System Guide 6 3 Accounting and Billing Interrupt Status Print Server Name Virtual Printer Machine Type Printer Type Job Source Channel Idle Time milliseconds Job Submission Date Input File Size bytes Job Format PDL Format This field will have the following values No Interruption Interrupted Interrupt Interrupt Interrupted This is the name of the Sun platform running the Print Server software it is also the remote host name for the Print Server controller e g adldp6135 6180 Logical name for printer queue assigned at startup e g dp6135 6180 This field will always be the type of printer Source of the job being submitted Specifies the amount of time the Channel was idle in milliseconds Date and time job submitted in standard UNIX time format i e in seconds past midnight GMT on Jan 1 1970 e g 835709136 is June 25 1996 09 25 36 Size of file in bytes e g 1751 The source Page Descriptor Language of this job This field will be one of the following Ascii Binary e HPPCL Interpress e LCDS PostScript PostScript2 e PostScript Query TIFF PDF IPDS 6 4 System Guide Accounting and Billing Start RIP Time Stop RIP Time Elapsed RIP Time seconds Account ID User ID Additional
5. NOTE These attributes are support by IPP Reprint LP LPR and XPIF The Xerox FreeFlow Print Server maintains a billing meter for a number of billable events for systems configured with billing capability A meter is a measurement of how many billable events took place A billable event is a transaction performed on the printer for which Xerox charges customers System Administrators and Operators can view and print the billing report Specific customer information is retained upon system restarts Retained information includes Queue name for printing the Billing Report Customer ID Customer Name Machine ID Printer Serial Number The Billing window displays the following information The date and time that the meters were read Meter descriptions e Value information for the meters Customers print out the billing report and send it to Xerox Xerox then generates a bill based on the customer s printer usage This can be done automatically by using the Remote Services feature NOTE Meter names and what they measure vary by region Refer to the Billing Meters section in this book 6 8 System Guide Accounting and Billing View and Print the Billing Report Billable events Do the following to view the billing report 9v gm e gt Select Administration Billing Select the Print button Select a queue from the Queue drop down menu Enter the Customer ID and Machine ID Select Close
6. 10 2 35 3615 37 38 39 40 50 3A M10 PAPersizes Paper size to use for PDL VM10 s USLEGAL USLETTER A4 DATed d Date format d US EUROPEAN PAGinate p Lines per page n 0 5 to 999 0 means no pagination OUTpath p Base directory for output files p path default is current directory Note that is not supported System Guide Troubleshooting Configuring XJDC Unix XJDC hints and tips The configuration file CONFIG TXT found in the directory opt XRXnps bin contains default parameters for the invocation of XJDC The text file can be edited using any simple text editor The first line of the configuration file must not be edited it contains XJDC version information Each subsequent line contains a single option any text following the first word and any invalid options are ignored Options may be repeated or contradicted on following lines the last option specified overrides previous options The following sample configuration file is provided XJDC VM10 PDL Compiler REPLACE NODISPLAY PRINT TRUNCATE LABEL COMPILE SINGLEBYTE VM10 PAPERSIZE USLETTER DATE US PAGINATE 60 OUTPATH opt XRXnps resources lcds If the config file needs to be changed modify the opt XRXnps XRXXJDC data CONFIG TXT file Otherwise the default setting in the CONFIG TXT file takes effect e An example for the syntax opt XRXnps bin XJDC filename would be opt XRXnps bin XJDC h
7. C pcl5c NOTE See Printing in this guide for further information on 1 Highlight color options System Guide Gateway and Network Configuration Ethernet connection speed In Network Configuration using the Connections tab the administrator can select the speed of the Ethernet The default is set to automatic and the software NIC card automatically detects and transmits at the highest speed available However the interface also offers 10 mb sec 100 mb sec and 1000 mb sec as the situation requires The need to set a specific soeed may occur if a switch is set toa particular speed and does not support automatic negotiation Under these conditions the full Xerox FreeFlow Print Server controller may need to be set to the same speed as the switch Restore network factory settings With the addition of several interface options as well as user settings the administrator may want to restore factory settings The interface provides a Restore Defaults button in Network Configuration that permits the administrator to restore all settings or to restore factory settings for only those of specific protocols System Guide Gateway and Network Configuration 1 18 System Guide Backup and Restore Backup and Restore To ensure a smooth transition between Xerox FreeFlow Print Server software levels and to maintain the Xerox FreeFlow Print Server system for the long term backing up and restoring syste
8. Zero or more PDL object files of types JDL CME IDR LIB PDE STK TST All filenames are in upper case and are written to the directory lt outpath gt VM10 where outpath is the output path specified Files are overwritten if the REPLACE option is selected otherwise they are renamed to xx where xx is the first two characters of the file type A log file containing messages displayed to the screen XJDC LOG The log file is written to the directory in which XJDC Unix is installed and is appended at each invocation of XJDC Properly ejecting a diskette on a Print Server station Several problems can arise if you use the eject button on the floppy disk without first selecting Eject in the software To properly and safely eject a floppy diskette or other mountable removable media perform the following Select Setup and then Configuration The Setup Configuration window displays 1 Select the Peripherals tab 2 Right click on the drive entitled floppy0 3 From the right click menu select Eject Unload This dismounts the floppy media and protects the platform from damage caused by attempting to eject the media manually 7 18 System Guide Troubleshooting 4 Select OK to close the Removable Media Manager window 5 Now use the floppy Eject button to eject the floppy diskette Remote Services The Xerox FreeFlow Print Server family provides a host of remote services via Print Server Remo
9. royalBlue ruby unknown violet yellow none abortPrint reugestOperatorlnterventio n useLoadedColor dontCare other and unknown Ignore all except black blue green and red Ignore none MapabortPrint to CancelJob Map RequestOperator Intervention to HoldJOb System Guide Printing NOTE NPS options can be specified using Ip o and lpr C from 4 the command line Socket gateway configuration utility setVPSoption This utility allows you to configure the two ports of the Socket Gateway to either remove the echo commands VPS or leave the data unaltered NONVPS If you are a DT61xx or DT65 75 90 non LCDS customer configure both ports as NONVPS DP1xxxEPS and DT 75 90 customers using LCDS need to decide whether to configure one or both ports as VPS If a port is not being used it is recommended to set the port to NONVPS The Socket Gateway allows two ports to be configured at one time Regardless of the port number assigned on the Socket Configuration Utility the socket port configured on the first port is always Port 1 and the second line is always Port 2 Both ports are set as VPS upon installation set as VPS upon installation Syntax of the utility setVPSoption 1 option 2 lt option gt 0 Specifies Port 1 1 Specifies Port 2 option VPS default or NONVPS An example of the utility is as follows printserver_printer su root Password cd opt XRXnps bin setVPSop
10. 000000 1 15 NPS Ip and Pr O sisse Em dee eee ERA ERR REY ed 1 15 Ethernet connection speed 00 ee eh 1 17 Restore network factory settings llli 1 17 2 Backup and Restore System Backup and Restore 0 ccc ete nee nena 2 1 When to Backup and Restore a System 00000 cece eet eee 2 2 Restore System cien vede Pee pe eae dake edd ee Rd rd ede 2 2 Configuration Backup ssssseleeeee rrr 2 3 When to Backup and Restore a Configuration 60 000 eee eee eee 2 3 Restore Configuration ssassn asaan 2 4 DocuSP 5 x to Xerox FreeFlow Print Server 6 x upgrade 2 4 System Guide i Table of contents Frequently asked questions 00 eee eee ee 2 4 Troubleshooting 2 4 ence ewe Rm RD Give vi alee XE alates eg ede RU ee ae 2 6 Activity lOQGING 2c pee REED Week exta deh wee eG eng 2 6 Testing the backup tape slssessseeee eae 2 7 Checking the tape drive iliis ree 2 8 3 Printing Printing workflow options oseere essien e a HR HH n 3 1 First In First Out FIFO printing 2 RII 3 1 Resource based scheduling 0 cee ete 3 2 Hot folder SUBMISSION uu onec Ec Kate act ER UR heed a bee Ux haw ee da RR RA 3 2 Multiple job submission llle RR RII A t hs 3 2 Parallel RIP processing ess eee res aree eR e e RR ek ORE OX Saw CRT EY 3 3 ASCII and PCL printing utilities llle 3
11. for which JDFToolkit returns a Classification of Product Node failed error the job ticket cannot be converted to a valid print job In this case JDF GW puts the invalid JDF job ticket into the Hot Folder Error folder and submits an invalid empty no data job to alert the FreeFlow Print Server operator to the error condition FreeFlow Print Server will display the following error messages Processing Error This job cannot be printed because the Job Data File or the Pathname does not exist or the Pathname is invalid Cancel the job and suggest that the job Data File or the Pathname be checked prior to resubmitting e System error occurred while attempting to process this job Please resubmit this job System Guide 1 3 Gateway and Network Configuration Select clear fault to print this job or Cancel job and resubmit JDF Workflow Example 1 User enables hot folder for the queue in the FreeFlow Print Server 2 FreeFlow Print Server UI creates an associate Hot Folder for the queue 3 Hot Folder Observer will create an Error folder in the Hot Folder if a job fails to submit to the FreeFlow Print Server 4 FreeFlow Print Server exports the Hot Folder onto the network for job submissions 5 User drops a data file in a specific location in FreeFlow Print Server The submitter drops the associated JDF job ticket into Hot Folder 6 Hot Folder Observer sends the JDF job ticket to JDFGW 7 JDFG
12. isolate a PDF problem Was the PDF created from the original PostScript using the latest version of Adobe s PDF Distiller Does the original PostScript file print correctly Will all of the pages of the job open with Adobe Acrobat What application and or PDF software created the PDF file With the printer s error pages turned on does the printer produce a PostScript error page Has the file been redistilled again using a newer PostScript Are all of the document fonts downloaded and included within the job What was used to create the PDF PDF Writer or Adobe s PDF Distiller System Guide Troubleshooting Editor problems For problems with the Editor diagnostic and troubleshooting should start with the Editor The following is the command that validates that the Editor is alive ps ef grep XRXuiEdit The administrator may be able to isolate the problem by monitoring the XRXuiEdit process operations and following these steps 1 Login as root 2 Kill XRXuiEdit and GUI process 3 Copy the updated executable class file over to the system 4 opt XRXnps XRXuiEdit bin pdfView Edit class files and 5 opt XRXnps XRXuiEdit bin pdfParser class files 6 Restart the Xerox FreeFlow Print Server GUI using startGUI command 7 Verify the opt XRXnps logs ui_logs from a terminal window to monitor its output message Restore password To restore the default password if an operator or s
13. 3 ASCII and the PS or PCL decomposers 20 000 e eee eee 3 4 setpelcontrol Utility nuire debpe me Pa edhe Pa eae PA Rois pare eee 3 4 setlp Iprcopycount utility 6 eee eee 3 4 LP LPR compatibility with Print Server 0 0000 cece tenes 3 5 NPSIp o and IDI C uude reu ee Pee eet Mee bade Wid o e BI TR ee Be 3 5 Highlight color programming in ASCII job ticket liliis 3 6 Resource based scheduling for NPS color lllillllllelleles 3 7 Socket gateway configuration utility setVPSoption liliis 3 8 TIP MMOS e 3 9 TIFF orientation isis lcs id em et eee D LEE ee Dy E e e dh Ee d d 3 9 Supported TIFF tags scies sabes R aca dote x c x d RC as RC m eS 3 10 Administration page controls lllillleeeelee eee 3 11 Performance considerations lle 3 11 SNB un TTTT 3 12 Repository management lsseeeeee eh mh 3 12 Save job options sisii u iati aiia aao a aia a T a hne 3 12 Scan to digital input on Nuvera 1XX 2 0 0 eee 3 13 Copy input for multiple page TIFF files 0 00 00 cece eee eee 3 13 RIP IN DUE ne aren sete a hae wes Sut ac ee Awe EENE aaa Raw CR TR hale 3 14 Copy move delete saved jobs 0 ccc tenes 3 14 Copying and saving jobs to CD 0 ccc ee 3 15 Saving custom templates 000 cece eh 3 15 Job previewing and editing 0 nnana annaa 3 15 Editing thumbnails 0 00 3 15 Using the PDF editor
14. 40 seconds to complete before the print engine is ready to print again To avoid unnecessary print engine cycling you can perform the following steps Disable finishing slip sheets and offset stacking Disable banner sheets when making multiple copies of a job Avoid media tray switches by constructing the job to use only a single size color and weight of paper and by ensuring before running a job that the currently active tray has enough media loaded to print the entire job Skipped pitches To stop the cycle of skipped pitches and cycle the print engine down perform one of the following to improve the overall job performance 1 Process the job in N 1 order rather than 1 N order This forces the job to be completely RIPed before the print engine is started up When the print engine starts it consumes pages at 60 ppm until all pages are printed The user could pause the printer the green button on the Xerox FreeFlow Print Server interface until a large number of pages in the job have been RiPed If the user then resumes the printer at the right time some time before the whole job is RIPed the print engine prints all of the queued pages and the controller simultaneously finishes RIPing the remainder of the job To do this successfully the user needs to watch and compute the rate that the Xerox FreeFlow Print Server is RIPing at If you know how many pages are in the job then knowing that the printer generates pape
15. Job Data RIP Interrupt Time seconds Initial JDL Initial JDE Records Read DJDE Records Read Data Blocks Processed Data Blocks Skipped Number Pages RIPed Total Pages Trapped Total Anti Aliased Pages Processed Start Date Completion Date HTML e DocuJob Internal Native Date and time Raster Input Processing RIP started Date and time RIP completed Difference between Stop RIP Time and Start RIP Time in seconds Total amount of time RIP was suspended for the job in seconds Path to JDL for LCDS document submission JDE selection This is used in combo with the Initial JDL in the LCDS document submissions The number of records read from a record data stream The number of DJDE records recognized Number of blocks read processing the current job Number of blocks skipped processing the current job Number of processed pages Number of pages trapped Total number of Anti Aliased pages processed Date and time job printing started Date and time job printing completed System Guide 6 5 Accounting and Billing Pages To Print Collate Mode Copies Requested Copies Printed Total Sheets Greater than 9 Wide Printed Total Sheets Greater than 345mm Wide Printed Total Sheets Printed Total Impressions Printed Pages to Bin Pages to Tray Number 1 Sided Sheets Printed Complexity Induced Skips Number 2 Sided Sheets Printed Lines Printed Pages
16. NOTE Strips and tiles cannot be intermixed within the same TIFF file Strip Byte Counts and Strip Offsets Default none values must be supplied if the image data is organized into strips The Print Server supports single and multiple strip images X and Y Resolution Default none Values must be supplied for printing Tile Width Tile Length Tile Offsets Tile Byte Counts Default none Values must be supplied if image data is organized into tiles Administration page controls The Print Server permits the user to enable or disable the printing of Administration Banner pages on a queue or job basis This allows the site to control when and how the banner and error pages are printed The default setting by queue is set to enabled The behaviors of the banner and error pages follow Print Server precedence that is overrides job level and so forth Performance considerations Optimum performance can be achieved for printing TIFF files by following the guidelines listed below Use CCITT Group 4 compression for speed Use aresolution of 600 dpi to eliminate the need to scale the image Use a TIFF orientation tag value of 8 to eliminate the need to rotate the image Use single strip image data to eliminate additional image data manipulations Use a value of 1 for Fill Order to eliminate additional image data manipulations System Guide Printing Using VIPP To specify a job as a V
17. One of the files listed should be backup log 4 Change the log name to your desired name by entering the following command mv backup log logname where logname is the name you have selected for your backup log The file restore log is used to record recovery activities It is in the root directory of the DSPERU diskette Please note that this diskette and therefore the log is only readable on a UNIX system The first line of the log contains the time and date the recovery was initiated To prevent the log from being overwritten the next time a recovery is performed rename the log You should give it a name that is somehow related the date that the recovery was made for example restore040402 log Testing the backup tape The following procedure enables you to check if the System backup tape contains valid data 1 Ensure that the tape drive is connected and powered on Insert the backup tape in the tape drive If the backup required more than one cassette make sure that the first tape Vol 1 is inserted 2 Open a Terminal window and logon as root user 3 Enter mt f dev rmt 0 status to check the tape drive status The system returns a message indicating the type of tape drive If the system generates the error message dev rmt 0 no such file or directory enter mt f dev rmt 1 status If the error message is displayed again repeat steps 1 through 3 of the Checking the tape drive procedure described later in t
18. Print Selected e Proof Selected e Print Now Selected When one of these print options is chosen a dialog box opens that presents the queue options Once the user selects the queue to send the job the Xerox Freeflow Print Server displays a window 3 2 System Guide Printing that tracks the progress and completion of each job submitted The OK button becomes enabled when the job is complete Jobs may be submitted simultaneously based on job size There is no hard limit to job submission However when submitting hundreds of jobs performance needs to be considered since it may degrade The user always has the option of canceling the operation once in progress This does not disrupt any job currently being run but prevents any further jobs from being submitted Parallel RIP processing The operator can choose to enable or disable parallel RIP If VI Object Cache is enabled then Parallel RIP is automatically disabled Likewise if Parallel RIP is enabled then VI Object Cache is disabled The Xerox Freeflow Print Server processes the workflow in the following way 1 Is the first job eligible for Parallel RIPing If yes the Xerox Freeflow Print Server processes the job using all the available Parallel RIPs and no additional jobs can be processed 2 If no the Xerox Freeflow Print Server routes the first job through a single RIP 3 The Xerox Freeflow Print Server determines whether the next job is eligible for parallel R
19. SNMP traps version 1 Additionally the following MIBs files are supported RFC 1213 MIB file The system Group The Interface Group The ip Group The icmp Group The tcp Group The udp Group The snmp Group Host Resource MIB file The System Group The Storage Group The Device Group Printer MIB file The General Printer Group The Input Group The Extended Input Group The Input Media Group The Output Group The Extended Output Group The Output Features Group The Marker Group 1 8 System Guide Gateway and Network Configuration The Marker Supplies Group The Marker Colorant Group The Media Path Group The Interpreters Group The Channels Group The Console Group The Alerts Groups Finishing MIB Finisher Device Group Finisher Supply Group Finisher Supply Media Input Group Finisher Device Attribute Group e PWG Job Monitor MIB The General Group The Job ID Group The Job Group The Attribute Group e XOMI Host Extensions Device Information Group Device Detail Group e XOMI Service Monitoring MIB Service Group for Print Copy and Scan e Xerox General MIB file uses only the O6gentc and 07gen files e The xcmGen Base Group 4 NOTE The other files in Xerox General MIB are not supported Automatic Meter Reading AMR support Automatic Meter Reading AMR is a function that assists in the accounting and billing process The feature can be suppor
20. System Guide 2 9 Backup and Restore System Guide Printing 3 Printing This section addresses how to set printing workflow It also describes the printing utilities that are available in the Xerox FreeFlow Print Server software and how to use the Print Server for TIFF orientation and VIPP printing Printing workflow options The two printing workflow options available are First In First Out FIFO and Resource Based Scheduling RBS FIFO out can be set either on a limited scheduling printing basis or as the default printing workflow for the site In either case FIFO printing provides the capability to force jobs to fault and print in FIFO order without regard to available paper stocks and other variables Typical applications include zip sorted work VI print for one direct mail and financial data Resource Based Scheduling which is the initial default option places jobs for which resources are available into the print stream first Jobs that require additional resources like media are placed in an ineligible state awaiting resource availability Resource Based Scheduling optimizes the utilization of the printer First In First Out FIFO printing Workflow is referred to as FIFO when jobs are printed in the same order in which they are received For FIFO printing the Queue must also have the Release status set to Yes To set FIFO scheduling perform the following 1 Select Setup on the main menu
21. Y Y N Y Job Monitor MIB Auto Meter Reading Y Y N Y Billing Enhancement to Y Y N Y attributes Changing attributes support These attributes can be changed via SET prtGeneralServicePerson prtAuxillarySheetStartupPage prtGeneralPrinterName hrFSLastFullBackupDate hrFSLastPartialBackupDate e SysContact SysLocalization sysName For additional information on attributes MIBs and localization see device profiles SNMP MIB support The Xerox FreeFlow Print Server SNMP MIB files use the Xerox Common Management Interface XCMI version 4 0 The following list indicates the MIB files included for this version of the Print Server software r c1213 RFC1213 MIB MIB II specifically system if numbers at ip tcp icmp udp snmp System Guide 1 7 Gateway and Network Configuration rfc2790 ric1514 HOST RESOURCES MIB XCMI rev 00081 7 rfc2790 is a later version of rfc1514 Specifically hrDeviceTable and hrPrinter Table hrSystem hrStorage hrDeviceTable hrPrinterTable hrDiskStorageTable hrPartitionTable r c2790t HOST RESOURCES TYPES XOMI rev 000815 same as 2 r c1759 Printer MIB XCMI rev 000818 except fin tables 06gentc XEROX GENERAL TC 07gen XEROX GENERAL MIB 10 hosttc XEROX HOST RESOURCES EXT TC same as 2 11hostx XEROX HOST RESOURCES EXT MIB same as 2 15prtrxtc XEROX PRINTER EXT TC 16prtx XEROX PRINTER EXT MIB r c1215
22. do to fix the file If there is a problem with a job saved to CD the administrator uses the following cdr 1 lists all the CD writers found in the system cdrw M reports media status CDRW reports if the media is blank or note its table of contents the last session s start address and the next writable address if the disk is open Printing system logs System logs gather information to recover various system problems Logs are used to gather second level information on the operation of the system These should only be used when directed by this guide or by the Customer Support Center All logs are found in the opt XRXnps log directory The most recent entry is at the bottom of the file all jobs log The all jobs log contains information about the status of various tasks associated with processing a job such as decomposing marking and printing The format of the file is as follows Logging Module t Absolute Time t Job ID t Message system log The system log contains information about general high level system events such as the initialization of software or the starting of a process The format of the file is as follows Logging Module t Absolute Time t Message System Guide 7 13 Troubleshooting status_log The status_log contains information about the attributes of a job once it has been accepted and tracked by the system The attribute information found in this file is as follows
23. file recreated and resubmitted with a different driver What was the result Is there a printed PostScript error page and what errors were listed Is the queue faulted or is it accepting jobs Did this file or a similar file print on a previously installed version of the system software Will the job print on any other PostScript printers Does the PostScript file distill properly using Acrobat Distiller TIFF problems The following questions may be helpful to ask when trying to isolate a TIFF problem System Guide Troubleshooting Is the file a true TIFF or is ita TIFF wrapped in a PostScript wrapper Did the PostScript error page list the error as Decomposition Task Failed to indicate that the tags and compression formats of this file are not supported What type of client and application were used to submit the file Can the TIFF image be viewed using any software package Does the error page list errors such as image mask Xeroximage or image to indicate that the FTP transmission of the file has corrupted the TIFF image data If the file has an orientation problem has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch What compression format was used to compress the file What dots per inch dpi resolution was used or intended for the file PDF problems The following questions may be helpful to ask when trying to
24. in the PDL file Change any of the system color settings that is saturation lightness color adjustments for C M Y or K emulation mode etc NOTE n general RGB and LAB color space transformations are slower than CMYK transformations If the input images of a job can be created in CMYK color space then the Xerox FreeFlow Print Server are able to process the job more efficiently Variable data Variable data job construction is also an important driver of RIP performance Jobs that are constructed with a single underlay or background plane and a small number of variable text or image overlays run very efficiently If the same job is constructed with the underlay constructed from several distinct objects which the Xerox FreeFlow Print Server is asked to compose on the fly then the job is not able to take advantage of the Print Server variable data performance enhancement In that case the job may RIP significantly slower than the more efficiently constructed job For cases where the background underlay of the variable data job is composed of 2 or 3 relatively static objects it is suggested to have the application create each static combination of objects as a different underlay This is more efficient than having the Xerox FreeFlow Print Server perform the composition When creating System Guide 8 5 Hints and Tips variable objects to be overlaid on fixed underlays or backgrounds it is also important to ensure th
25. markets In the U S marketplace the typical font loading mechanism is to hard drive in Administration The use of English fonts from specific applications e g Adobe has some download from the AppleTalk gateway is not common Resident fonts The Xerox FreeFlow Print Server controller comes with a wide variety of fonts that are available when creating a document NOTE f you are unsure of the availability of a font always X consult with your print organization s management to determine which fonts are currently loaded on the Xerox FreeFlow Print Server controller PostScript resident fonts The PostScript Type 1 typeface families listed in Table 7 1 are scalable which means that all point sizes are supported even intermediate point sizes These include the typefaces that make up the LaserWriter IINTX basic font set plus additional Type 1 fonts supplied by Xerox Table 5 1 PostScript Fonts Font family Stresses and weights ACaslon Italic Regular Semi Bold Semi Bold Italic AGaramond Bold Bold Italic Italic Regular Americana Americana Extra Bold AvantGarde Book Book Oblique Demi Demi Oblique AdobeSans MM AdobeSerif MM 5 2 System Guide Fonts Table 5 1 PostScript Fonts Font family Stresses and weights Albertus Italic Light MT AntiqueOlive Bold Compact Italic Roman Apple Chancery Arial Bolditalic
26. meter read and the following Print Billing Report options are retained between restarts Queue name for printing the Billing Report Customer ID Customer Name Machine ID serial number The printing information is pre loaded and only needs to be entered once in the system The customer or service representative completes the entry and prints the Billing report This stores the values But if the values stored are in error in some way they are editable Table 6 1 Billing Meters for Regions Market Region Billing Meters for Region Region 1 Meter A Total impressions to an output destination including Administration Pages Meter B Total impressions for each image of the job up to and including the last sheet of the 10th set Does not include Administration Pages Region 2 Meter 1 Total impressions to an output destination including Administration Pages Meter 2 Total impressions printed on sheets wider than 9 Includes Administration Pages Meter 3 Total impressions for sets 11 18 Begins counting with the first image in set 11 and stops after the last image in set 18 Does not include Administration Pages Meter 4 Total impressions in set 19 of every document printed Does not include Administration Pages Region 5 Meter A Total impressions to an output destination including Administration Pages System Guide Accounting and Billing Region Billing Meters for Regi
27. not a desired output opt XRXnps bin This script determines how Color setpantonetoprocess pantone calls are handled by the Xerox FreeFlow Print Server opt XRXnps bin setpdfbinarycheck Enables Disables PDF binary Both check System default is enabled If you disable it PDF performance may be impacted opt XRXnps bin setsweepdither Enables Disables sweep dither Color level Customer jobs that contain Sweeps that are created with PS Level 3 Printer Driver using the SmoothSHading PostScript operator may exhibit Contours when printed on the Xerox FreeFlow Print Server Default is on and set to 1 opt XRXnps bin setonesideduplexat This utility command allows a Both devicedeact combination of duplex and simplex subset finishing Disabling the utility causes the Xerox FreeFlow Print Server PostScript decomposer to ignore the commands to eject a duplex page as a one sided page The entered job prints in duplex mode This is the current default behavior of the decomposer Enabling the utility the decomposer prints in simplex when it encounters the appropriate PostScript command that deactivates duplex mode The resulting output is a combination of duplex and simplex pages 8 10 System Guide Hints and Tips Utility Change Description Focus opt XRXnps bin Enables Disables tagging of Color setobjectonwhitetagging stroke objects on a white background opt XRXnps bin set6060streaming This option ena
28. page that is amount of image text written on the page also effects the number of IQ adjustments that the printer makes A standard letter size page 8 5x11 inches is about 21 6x27 9 cm or about 603 5 square cm If the text and images written to a page cover more than about 250 square cm about 40 of the page then the print engine automatically generates IQ adjustments If you find that a particular document seems to take a long time to print because of IQ adjustments improve performance by simplifying the page For example the text and images on the page might be downsized to cover less than 40 of the viewable area of the paper and the performance may improve because the printer does fewer IQ adjustments The DC 2045 2060 6060 print engine also performs IQ adjustments if a difficult job is being processed and RIP falls behind the print output If this occurs the print engine will cycle down for a few seconds while the RIP catches up and then it performs an IQ adjustment which takes anywhere from 5 95 seconds During the IQ adjustment the printer does not print anything However the RIP continues and be slightly ahead As 8 6 System Guide Hints and Tips soon as the printer finishes the IQ adjustment it prints all of the RIPped pages and catch up with the printer Job printing hints The DC 6060 print engine cycles down on certain operations such as on tray bank switches or between jobs Each cycle may take 10
29. the sequence and attributes displayed vary with the job Logging Module t Sender Name t Data Size t Document Name t Document Format t Job ID t Virtual Printer Name t Message t Time t Network Protocol t Assigned Physical Printer t Plex t Plex Requested t Disposition ep exception log and ep primary log LPR logs These logs contain a list of faults The ep exception log contains a listing of all logged faults The ep primary log contains exceptions that are the primary cause of the problem The format of these files is as follows Logging Module t Absolute Time t Microseconds t Instance ID Module TD t Exception ID t Service Code The following logs are important for troubleshooting problems in mapping NPS and Xerox FreeFlow Print Server LPR logs that contain information related to the LPR gateway such as missing jobs or communications problems Examples opt XRXnps 1log XLP Debug Log e JPM logs that contain information related to the Job Pool Manager JPM The attribute set by the LPR Gateway can be checked and verified by looking at this log opt XRXnps log JPM Debug Log Printing the accounting log Print the Accounting log to gather information and recover from various accounting problems Either the entire Accounting log or a portion of the log may be printed This can be completed on the Xerox FreeFlow Print Server interface in the Administration section System G
30. 2 Select System Preferences 3 Under Scheduling Mode click FIFO 1 NOTE See the Online Help for detailed procedures System Guide 3 1 Printing Resource based scheduling Resource Based scheduling is the default setting on the Xerox Freeflow Print Server It schedules jobs only as the resources available to run them become available To set Resource Based scheduling perform the following 1 Select Setup on the main menu 2 Select System Preferences 3 Under Scheduling Mode click Resource Based Scheduling 4 NOTE See the Online Help for detailed procedures Hot folder submission Hot folders provides a fast and convenient method to submit print ready jobs into network folders It enables users to drag and drop files into any Xerox Freeflow Print Server queue for automatic printing This supports both Page Description Language PDL jobs with or without Xerox Printing Instruction Format XPIF tickets The ability to support XPIF tickets with PDL files adds flexibility when users want specific settings for jobs instead of default queue settings To enable Hot Folders perform the following 1 Right click on a queue 2 Select Hot Folder 3 Select Enable Hot Folder NOTE Only System Administrators can Enable or Disable Hot Folders See the Online Help for more details Multiple job submission There are three menu selections in the Xerox Freeflow Print Services interface Reprint Manager e
31. 2 0 cee ee ne 3 16 Printing hints srera iss Re ee Pa EES Re RA E gabs eee dal eqopued ew ape deni amp 3 16 4 Finishing Subset finishing 0 0 cect teens 4 1 Creating jobs to use subset finishing llle 4 1 Subset offset Page Level Jog 0 0 20 nananana 4 2 PCL offset separator subset finishing command 0000e eee eee eens 4 2 PCL Offset Stacking senari ia ccc tte teens 4 3 Using the PCS Separator 2 0 0 0 c ects 4 3 PCL paper Source command 0 cc nha 4 3 Tray Programming se 4a vnm ete eed hee EURO Deed bee ee ewe Ro teu B E A 4 4 Tray confi mation xu uere m ad kee alas wea Atel eee eed ee ea 4 4 Tray Mapping ssc See che ee RR ee Me ee quar ee ee ee ln CRUS dese EER 4 5 System Guide Table of contents Mapping trays to Media 1 eee 4 5 Stacking Order sadresa ERU Re ae ie rum RE Re ee ee NUR 4 6 Mixedistacklng 4 eere ce PE Rem Seien ep aueh Tae eq ea eb queue ret ass 4 6 Additional finishing information llle I III 4 6 5 Fonts How to choose fonts 2s sacc2tei2eteceeoleihetd wells bee eh eee eee kde Wed alee eee 5 1 gown 5 1 Downloading fonts from the network llleelsilele ee 5 2 Resident fonts ise ERI eater dee ede ag ee ee ete Re Laem NUMERO ele 5 2 PostScript resident fonts 0 0 00 5 2 PCL resident fonts 0 0 ccc eee 5 5 Non resident TONS sss dead eee ad eet eee ae ECE ee Ra eee Ce ee 5 7 Downloaded fonts 0 c
32. Caching If the job size is greater than 200 pages and a VIPP license or demo license applies then the job faults via standard VIPPS error pages NOTE The Enable Caching Disable Caching of Fast Forms selection found in the Postscript PDF tab on the queue is not overridden by the use of GetTIFF or GetForm NOTE The Enable Disable Accelerator cache in Preferences activates cache for traditional PostScript jobs and does not apply to GetTIFF or GetForm The Print Server Save Feature stores TIFF images in different orientations on the DocuTech DocuPrint 75 90 and the DocuTech 61XX This is done by design to optimize productivity and allow for the different finishing requirements of the print engines controlled by the Print Server software The following products have these options DocuTech 61xx The DocuTech 61 xx finishes the trail edge of the pages and orients the image appropriately DocuTech DocuPrint 75 90 The DocuTech DocuPrint 75 90 finishes the lead edge of the pages and orients the image properly This difference can result in PostScript VIPP files that call Decomposition Service TIFFs being incompatible across the System Guide 3 9 Printing different platforms The imported TIFFs may print with a different orientation relative to the PostScript image Prior to Print Server 3 1 the controller utilized a conversion tool TIFF to PostScript to process and print TIFF files A native TIFF dec
33. Clean Disk screen to clean up disk partitions that are within the warning and error usage range The clean up operation removes waste files crated by system crashes Undeclared faults A job faults if a requirement of the job can not be met All faulted jobs are displayed in the Faulted Jobs window Selecting Jobs Faults displays the Job Fault Clearance window Follow the instructions on the window to clear the job fault To avoid common job faults ensure that the paper that is programmed for the job is available and that the finishing programmed is acceptable and available The following list describes possible undeclared faults that you may encounter 7 2 System Guide Troubleshooting SNMP problems Client Problems Client problems include job submission problems with no message displayed at the client workstation Graphical User Interface GUI problems GUI icons or windows do not appear correctly do not operate correctly or disappear suddenly Print quality The output from the printer contains image defects such as deletions problems with lines missing images smudges shading or text problems Font problems The output from the printer contains font defects such as incorrect character spacing jagged characters text running off the page or sentences running into each other Inoperable system The inoperable system has experienced an unrecoverable software error due to a job or operator action J
34. IPP job a start string is required The required start string can be automatically added using Print Server functionality This can be completed using the Command Line Client Queue Manager and Job Properties To implement the VIPP Start feature perform the following 1 Copy the VIPP startup file into var spool XRXnps vipp and then restart the Print Server The file must exist in this directory and cannot be changed However you can set a symbolic link to other locations NOTE 7he startup file must end with a lowercase ini extension 2 In Queue Manager create a print queue named VIPP Change the default document format from ASCII to PostScript If this is not done all VIPP jobs runs as ASCII unless the data file begins with 3 Select the PDF PostScript tab and select Start File Browse to the startup file and select this file The CACHE command stores a form across a single VIPP job so only the first instance is a normal RIP After the first RIP the form is called in the job and it is retrieved from hard disk in a format natively understood by the IOT VIPP CACHE is available for color products only Repository management The Print Server provides a number of options in saving jobs to the Save Job Library SJL Jobs can only be saved to the local directory or a CD RW Jobs cannot be saved to the network Based on the type of input there are some additional limitations to save job options Save job options
35. IPing 4 If yes the Xerox Freeflow Print Server processes the job using all the remaining RIPs No other job can be RIPed until one of the jobs is completed 5 f no the Xerox Freeflow Print Server routes the job through the next single RIP path The Print Server continues through the cycle ASCII and PCL printing utilities ASCII printing within various environments results in output that is not always formatted as desired Unfortunately there is no standard method for printing ASCII files ASCII is a character set and not a Page Description Language Therefore ASCII files do not contain format commands Furthermore there is no de facto standard for ASCII formatting Nonetheless users often have the requirement to match a specific format The utility below enables this formatting flexibility along with a feature in Queue Manager that allows the administrator to select the default document format System Guide 3 3 Printing ASCII and the PS or PCL decomposers The Xerox Freeflow Print Server software automatically wraps ASCII files with a predefined set of PostScript code and sends the data through the PostScript decomposer Unfortunately this predefined formatting does not always meet customer ASCII printing needs and there are no knobs to change the formatting within PostScript As an alternative ASCII files can be identified as PCL and sent through the PCL decomposer The PCL decomposer does provide so
36. MT BoldMT ItalicMT MT Blackoak Bodoni Bold Boldltalic Italic Poster Poster Compressed Bookman Demi Demi Italic Light Light Italic Carta CGBrn PropRoman Chicago ChuGothicBB Clarendon Bold Light CooperBlack Regular Italic ThirtyThreeBC ThirtyTwoBC Coronet Hae Courier Courier Bold Oblique Bold Oblique Regular Eurostile Regular Bold Bold Extended Two Extended Two ErorrHandlerFont Garamond Light Light Italic Bold Bold Italic Geneva GillSans Bold BoldCondensed Boldltalic Condensed ExtraBold Italic Lightltalic GothicBBB Medium Goudy Regular Bold Boldltalic ExtraBold Italic HeiseiKakuGo W5 HeseiKakuGothic W5 HeiseiMin W3 HeiseiMincho W3 FutoGoB101 System Guide 5 3 Fonts Table 5 1 PostScript Fonts Font family Stresses and weights FutoMinA101 All Helvetica Helvetica Black Black Oblique Bold Bold Oblique Oblique Light Light Oblique Condensed Condensed Bold Condensed Bold Oblique Condensed Oblique Narrow Narrow Bold Narrow Bold Oblique Narrow Oblique HoeflerText Black Blackltalic Italic Ornaments Regular HonMincho M se JL PropRoman Jun101 Joanna Regular MT Bold Boldltalic Italic Kaufmann Korinna Bold Kursiv Bold Kursiv Regular Regular LetterGothic Regular Bold BoldSlanted Slanted Liithos Black Regular Lub
37. Pc e Ed 7 13 GUGCIHNDUPEPERS T TI TT did abe ah ee Re ane Sa eee 7 13 Status 109 sse eee eee ee eee ee bee aed bee hd RA eee rq E ES 7 14 ep exception log and ep_primary_log 0 cece eee 7 14 LPRIOgS i x here bina a eR Naa hed er alee ee a Re beoe ER a ane x 7 14 Printing the accounting log 0 cece eae 7 14 LP LPR and the ASCII job tickets 0 0 00 cece 7 15 Rebooting and restarting 0 0 eee eee eee 7 15 Loading XJDGO nbc aa iaiia maia dinte Wits DER PER band We wee ERREUR 7 16 Configuring XJDC UnIX 2 0 2 6 ett 7 17 XJDC hintS anditipS esre teasee naaa Ree hex eem da teee deed ele ead a leads 7 17 Outp tilles rar Rr eae ERREUR eee de af FRU be cute FR RR Y eho 7 18 Properly ejecting a diskette on a Print Server station 0000 c cece eee eee 7 18 Remote Services 0 tenet hh 7 19 8 Hints and Tips enr 8 1 Disabling the Solaris Screen Saver 0 000 eects 8 1 Calor Systems ca deed a dox doe E a ra a Balle cea n ee Oed RC e oe algae Be 8 1 Settings for enhanced color output 000 cette 8 1 Color job processing efficiencies 0 eee 8 2 Time used to generate the PDL 2 2 ee ee 8 2 Time used to transfer POL 2 eae 8 2 Time required to RIP PDL 1 eh 8 2 Time required to print PDL 2 I 8 2 Job submission hints 0 cent eh 8 3 Number of images 0 20 c eee ete tees 8 3 PostScript preScan and full sc
38. Spaced Total Black Only Pages Printed Total Color Pages Printed Complexity induced Skips Can be a range e g 5 8 or All If not specified this field attribute value pair will not appear in the Exported File Indicates whether to collate output Yes No Number of copies the user wants to print If the job is sent requesting 10 copies and held when 5 are printed Copies Requested will be 10 and Copies Printed will be 5 Number of copies actually printed Total number of sheets printed for which the job was greater than 9 inches wide Total number of sheets printed for which the job was greater than 345 mm wide Total number of sheets printed for the job including any banner or error pages Two sided sheets printed both sides count as two impressions single sided sheets count as one impression Total pages delivered to output bin for job Total pages delivered to tray for a job Number of single sided sheets printed Number of double sided sheets printed Number of lines printed for a job Number of pages spaced for a job Total number of black only pages printed in a job Total number of color pages printed in a job Number of blocks skipped while processing the current job 6 6 System Guide Accounting and Billing Finishing Applied X Medium X Number Printed Medium X Type Medium X Size Medium X Color Medium X Name Medium X Opacity Medium X Holes count M
39. W processes the ticket and sends job attributes along with data file into the FreeFlow Print Server for printing a When the job successfully completes printing JDFGW writes the updated JDF ticket b If the JDF job ticket is invalid or JDFGW fails to submit job into the FreeFlow Print Server JDFGW writes the updated JDF ticket to error sub folder JDF Gateway Considerations e JDFGW does not support multiple input files A JDF ticket that contains multiple input file specifications e g front cover back cover and or body content must point to a single file AJDF ticket must have page range attribute specified in the input file specification Ifa JDF ticket has multiple file specifications each specification must have page range set and be continuous e Job Submission Status in the updated JDF ticket only reflects the status of successful submission into FreeFlow Print Server Ifa JDF ticket contains attributes with invalid syntaxes or invalid values it will be moved to the error folder 1 4 System Guide Gateway and Network Configuration Troubleshooting JDF Gateway The following logs are important for troubleshooting problems If there was no response from the agent to the browser one or all of the following can be done 1 Enter the following command at a terminal ps ef grep java If you see the following line the JDFGW is likely to be alive root 5845 1 0 SepO7 pts 5 12 08 op
40. XE ROX is FreeFlow Print Server version 6 0 April 2007 Xerox FreeF low Print Server System Guide 701P 25032 Xerox Corporation Global Knowledge amp Language Services 800 Phillips Road Bldg 845 17S Webster NY 14580 Copyright 2007 Xerox Corporation All rights reserved Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs that are displayed on the screen such as styles templates icons screen displays looks etc Adobe and the Adobe logo InDesign Illustrator PageMaker Photoshop Acrobat Distiller and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Macintosh Power Macintosh and Mac are registered trademarks of Apple Computer Inc Microsoft Windows NT and Microsoft Windows are trademarks of Microsoft Corporation PANTONE is a registered trademark of Pantone Inc Sun Microsystems and Solaris are a trademarks registered trademarks or service marks of Sun Microsystems Inc in the U S and other countries SWOPO is a registered trademark of SWOP Inc Quark and QuarkXPress are trademarks of Quark Inc and all applicable affiliated companies Reg U S Pat amp Tm Off and in many other countries This produc
41. a files along with these job attributes to the Print Server for printing Updates and Outputs JDF Job Tickets After each job submission to the FreeFlow Print Server JDF Gateway updates and outputs the JDF job ticket into specific or default folders depending on the job submission status The updated JDF job ticket contains a relative job status and the process time required The location of a specific folder is specified in the JDF job ticket by TargetRoute For example a JDF job ticket has the following Nodelnfo TargetRoute var spool XRXnps JDF_Output gt This means that the updated JDF job ticket after job submission is moved to directory var spool XRXnps JDF Output If such information does not exist in a JDF job ticket then the default folders will be used to hold the updated JDF job ticket The default failure folder is named error and is a sub directory of Hot Folder directory The default success folder is named output and is a sub directory of Hot Folder directory Both names and locations of these default folders are configurable via the property file opt XRXnps XRXjdf WEB INF classes config JdfJmfGateway properties Processes invalid syntax value JDF Job Tickets If the JDF job ticket has unsupported structural features such as a JDF Process node that is subordinate to a Product node or if it includes a supported attribute whose value is not supported or which has an invalid syntax i e
42. alinGraph Book BookOblique Demi DemiOblique MMMA PropRoman Marigold MaruGothic MidashiGO MidashiMin Mincho PC MonaLisa Recut Monaco New Century Schoolbook Roman Bold Italic Bold Italic NewYork Optima Bold Boldltalic Italic Osaka Oxford 5 4 System Guide Fonts Table 5 1 PostScript Fonts Font family Stresses and weights Palatino Roman Bold Italic Bold Italic Parisian aoe ParkAvenue e Poetica SuppOrnaments RLKL PropRoman Ryumin ShinGo Bold Light Medium StempelGaramond Bold Boldltalic Italic Roman Symbol Tekton Tekton Bold Times Bold Bold Italic Italic Roman TimesNewRomanPS Bold Italic MT Bold MT Italic MT MT Trajan Bold Univers Regular Bold BoldExt BoldExtObl BoldOblique Condensed CondensedBold CondensedBoldOblique CondensedOblique Extended Light LightOblique Oblique Wingdings Woodtype Ornaments Two XeroxLogoTypes ZapfChancery Medium Italic ZapfDingbats PCL resident fonts There are three types of PCL 5e resident fonts that are permanently loaded at the Xerox FreeFlow Print Server controller e Scalable Intellifont typefaces LaserJet IV bitmap typefaces e Typefaces that match the TrueType fonts as shown in Table 7 2 System Guide 5 5 Fonts NOTE These are t
43. all Service Client problems are handled differently depending on the client platform used Windows problems A job is submitted from a Windows client and is not received by the printer queue If the Xerox Document Submission client application does not run properly or the job cannot be submitted to a queue perform the following The user must exit the Xerox Document Submission and Windows applications Verify the user is logged on to the appropriate file server Restart the Xerox Document Submission software at the client workstation Macintosh problems A job is submitted from a Macintosh client and the printer queues cannot be viewed If the Macintosh client cannot view any printer queues from the Chooser perform the following 1 Verify that the AppleTalk network is up and that there is at least one router on the network 2 Ifthere is no router on the AppleTalk network jobs cannot be submitted through the AppleTalk gateway When a router becomes available reboot the controller to submit jobs through the AppleTalk gateway 3 If there is a router on the Apple Talk network delete the opt XRXnps bin atports file at the controller and reboot NOTE You must be logged in as the root user to delete this file 7 4 System Guide Troubleshooting FreeFlow problems A job is submitted from a FreeFlow client and does not print If the message Warning cannot open the file xdms lt file
44. an liliis 8 3 PostScript factory settings 0 0 0 c cee 8 3 Ethernet secus Pea uem a ia aw eed PS qe ee Ye bad 8 4 GalOWayS PEPERIT 8 4 Job submission order 0 00 ccc eee 8 5 JOO RIP hints i e gere sese beat Rubus ans RAGS eee Os Sees 8 5 Variable data uec clics e wade IA ee E eq d 8 5 Image Quality IQ lisse RR II 8 6 Job printing NMS seers pet eie marem pee hm oe ee mi a traen 8 7 Skipped pitches lllssssllseeseesel eee 8 7 PCI channel interface PWB trace capture 0 0c ee 8 7 POON AACE C EE 8 8 Export the trace file to floppy lesser IIR 8 8 System Guide About this guide Contents Conventions Introduction The System Guide provides the information needed to perform system administration tasks for configuring and maintaining the Xerox FreeFlow Print Server for printing systems This guide is intended for network and system administrators responsible for setting up and maintaining Xerox printers with Xerox FreeFlow Print Server software System administrators should have an understanding of the Sun workstation a familiarity with Solaris and with basic UNIX commands This includes the use of text editors such as vi or textedit and the ability to maneuver within the Solaris environment To enable them to setup a customer site system administrators are expected to have a working knowledge of Local Area Networks LANs communication pr
45. an contain jog 0 or jog 3 on a page by page basis The system will alternate offsets between each alternating jog 3 and jog 0 command The following information should be considered when using the Jog command The first jog command on a page will be honored and all others will be ignored Multiple cases of jog 3 without the corresponding job 0 s will be ignored The Printer Manager s setting of offset ON or OFF should not impact the action of the PDL level jog commands For example if the Printer Manager s offset is set to OFF and a job has a jog 3 then the sets should be offset from one another The DT DP 75 90 allows subset offsets to the top tray However the 61xx is not mechanically capable of jogging to the top tray PCL offset separator subset finishing command The use of the PCL separator command lt ESC gt 8 amp lT in combination with Xerox FreeFlow Print Server queue defaults enables subset finishing for PCL jobs The PCL separator command defines offset segments of a job PCL does not commonly support finishing However the use of the PCL separator command allows offset segments of a job to be finished based on the finishing default set on the queue For example if the queue default is portrait stitch all segments of a job where the PCL separator command has been used will be stitched The placement guidelines are as follows 4 2 System Guide Finishing Curr
46. at the objects are properly cropped or bounded and at the lowest acceptable resolution The Print Server can compose 2 variable data objects of 2 inches by 2 inches and 300 dots inch resolution about 10 20 times faster than it could if the same objects were 600 dpi and 8 5x11 inches Image Quality IQ Generally the image quality of a base printing system is above average and the Image Quality IQ enhancements filters provided within the Xerox FreeFlow Print Server is unnecessary If you wish to improve output IQ the Print Server provides separate controls for enabling Anti Aliasing Trapping and Intelligent Black Overprint Disabling all three of these IQ filters improves performance If you are printing only a small number of copies the expected increase in RIP time is visible as a significant fraction of the total job processing time When printing documents with a large a number of copies then the majority of the processing time is devoted to the actual printing and the RIP performance decrease is less visible a smaller fraction of the total job time You should examine the Xerox FreeFlow Print Server printed output with the IQ enhancing filters enabled and disabled and decide whether the IQ improvement is worth the performance drop for this particular job On DC 2045 2060 6060 5252 and 8000 there are certain scenarios in which the printer will cycle down and do an Image Quality IQ adjustment The percent area coverage of the
47. bent pins on the connector 1 If the tape drive is an older unit for example an 8mm DocuTech tape drive with a 50 pin SCSI connector a terminator must be installed on the Out connector if the tape drive is the last device on the SCSI chain NOTE 7he 50 pin connector is approximately 1 5 inches wide X Newer tape devices have a 68 pin Ultra SCSI connector which is 1 75 inches wide NOTE The 4mm and QIC tape drives are all Ultra SCSl devices These are auto terminating so no external terminator is needed 2 Checkthe SCSI ID selector and ensure that it is not set to O 1 3 or 6 These settings could possibly conflict with internal SCSI devices on some controller types If there are other external devices ensure that no two devices are set to the same SCSI ID NOTE The SCSI device ID selector is a small window with two 4 small buttons located on the back of the drive Press the buttons to change the value if necessary 3 Ensure that the tape inserted in the drive is a regular tape and not a cleaning tape Power on the tape drive and wait 10 seconds 5 Power on the controller 2 8 System Guide Backup and Restore 6 Press lt Stop A gt as soon as the banner screen appears 7 Ultra SCSI devices only Check that both green LEDs on the back of the tape drive are lit 8 Atthe ok prompt enter boot r to perform a reconfiguration boot If problems recognizing the tape drive persist call for service
48. ber as the Job ID Report ID for the job Host supplied job number as extracted from the data stream This field will have one of the following values Complete e Quantities shown may be less than actual This is normally caused by the loss of marker data in the 6 2 System Guide Accounting and Billing Document Name Document Date Sender Name Recipient Account Disposition Job Status Accounting structure For example Copies Printed Total Color Pages Printed etc Descriptive data was lost Quantities shown are correct This is normally caused by the loss of job related data in the Accounting structure that was later successfully recovered For example Job Number Job Status etc Descriptive data was lost Quantities shown may be less than actual This is normally caused by the loss of job related data in the Accounting structure that could not be recovered For example Job Number Job Status etc The name of document or set to create The date of the document or set to create date Specified at or by the submitting client Specified at or by the submitting client Specified at or by the submitting client This field will have one of the following values Print Save This field will have one of the following values e Completed Completed with warnings e Completed with errors Undefined Faulted e Cancelled by user e Cancelled by operator Aborted Rejected
49. bles 6060 job 6060 streaming Option 0 Jobs are not streamed to 6060 fast Option 1 Jobs are streamed to 6060 slow System Guide 8 11 Hints and Tips 8 12 System Guide
50. bs as TIFF or FRF files on the Xerox FreeFlow Print Server controller or on another storage location Using Print Services saves job ticket information as well as retaining color settings over software upgrades To restore customer settings after a hardware or hard disk failure For restoration after a full software reload If only a software upgrade is performed on the Xerox FreeFlow Print Server controller the system configuration information is typically retained DocuSP 5 x to Xerox FreeFlow Print Server 6 x upgrade DocuSP 5 x to Xerox FreeFlow Print Server upgrade 6 x requires a full reload of the Operating System The recommended process IS In 5 x perform a Backup Configuration all options Full load of the OS and Print Server software Print several prints Restore Configuration of the DocuSP 5 x on the Xerox FreeFlow Print Serve 6 x release NOTE See Online Help for detailed Restore Configuration procedures NOTE Backup from 5 x with restore to 6 x following upgrade is an 4 intended scenario Refer to instructions that accompanied your system for backup and restore procedures specific to your product Frequently asked questions What is the basic purpose of Configuration Backup and 2 4 System Guide Backup and Restore Restore The basic purpose of Configuration Backup and Restore is to save user settings for upgrade after an operating system reload Configuration Backup and Restore is u
51. c en 5 7 Optional or soft fonts sess ved wise eX e ER vee eae de bade de eds 5 7 Font SUDSUELULIOTT 2s doa Ehre ek dee Macaca en bp a D RH ea eee ea b ad ard 5 8 PostScript fonts uss ss ade RR ahha eee koe ek ee eee 5 8 PCL 5e fonts sssseeesellse hh 5 8 6 Accounting and Billing ACCOUNTING PPP 6 1 Auto exporting accounting log siss is ssrirss sientan tenes 6 1 Accounting exported values lssllseeee tees 6 1 Accounting file fields llle ren 6 2 Job Notes window eesseeeseeee hh hn 6 8 Billing 2 votateude ded RAE UR RA v RE v Hades de Ede deed e t qs 6 8 View and Print the Billing Report 0 0 BB 6 9 Billable amp vents e ed Hee eee CR eee Ee ted eee y 6 9 Xerox billable events include the following slllsleeernese 6 9 Billable events do not include the following llle 6 9 Billing ITIGterS 5o nu D vare Ep Rack neg VEG RERBA UR D deed 6 10 7 Troubleshooting Calling for Service usse os aS i cn Mag das aa Re LG NUR RU Rc to ea Ue DA d ES 7 1 Declared taults sorrerari eme a a E th pated eh pate oh CUL arp ear dee pau 7 1 Printer aul ac wa eee aee MiG anew e Aida Sek Por ea Pee AE OR Den Res 7 2 Disk Usage example of a declared fault 0 0 0 0 2c eee eee 7 2 JOD fault bed erae aeo e E REM U ieee eae eB EREET 7 2 Undeclared faults 22 2 RIRs ed Meanie waa aa e RE EN a 7 2 SNMP problems i ieu c d ede he aces acad e D e e dd 7 3 Cli
52. c settings for jobs instead of default queue settings The benefit of this Gateway is that it processes the JDF job tickets and returns updated JDF job tickets containing job status information and the process times required Technical Overview JDF Gateway JDFGW processes the JDF job tickets and sets job attributes accordingly for files to be printed Upon receiving a JDF job ticket from Hot Folder HF Observer JDF Gateway uses JDF Toolkit to process the ticket and submit the data file associated with the ticket to the FreeFlow Print Server to print After each job submission to the FreeFlow Print Server JDF Gateway updates and outputs the JDF job ticket into a specific or default folder The JDF Process Receive JDF Job Tickets from Hot Folder When a file is dropped in the Hot Folder HF Observer checks if the file is a JDF job ticket If itis HF Observer will submit the ticket to JDFGW Process JDF Job Tickets The JDF Gateway is invoked to parse the ticket and create a JDF Node based on the ticket JDF Toolkit then transforms the JDF Node into a Combined Digital Printing CDP Node After a CDP Node is formed the job attributes are converted into the common CPSS representation 1 2 System Guide Gateway and Network Configuration Submit Data Files to FreeFlow Print Server The JDFGW converts the CPSS representation of job attributes to the FreeFlow Print Server representation and submits dat
53. cific paper The PCL decomposer on the Xerox FreeFlow Print Server Controller reads the paper source command and using the PCL Paper Sources option in the Queue Properties and maps the command to the appropriate paper The System Guide 4 3 Finishing Tray programming number code corresponds to the following PCL Paper Source programmed in Queue Properties To program the PCL Paper Source use the following guidelines Standard lt ESC gt amp 11H Manual Paper Feed lt ESC gt amp 13H Manual Envelope Feed lt ESC gt amp 13H Lower lt ESC gt amp 14H Large Capacity lt ESC gt amp 15H Envelope Feed lt ESC gt amp 16H Tray confirmation Tray confirmation selections control whether a confirmation pop up window appears on the screen after a tray has been opened and closed what attributes are assigned to that tray whether the action is automatic or requires user action to confirm the programming change To set tray programming options perform the following 1 On the main menu select Setup 2 Select System Preferences 3 Select the Stocks and Trays tab Settings are system wide and are applied immediately No restart of the Xerox FreeFlow Print Server software required Tray Confirmation options None No tray confirmation pop up The system assumes tray refill but if tray attributes change the tray will fault To clear the fault modify the programming to match the tray In addit
54. e 1 5 SNMP gateway configuration 0 00 n 1 6 Additional features supported in SNMP ssslsele eee 1 6 Changing attributes support 0 0 en 1 7 SNMP MIB support ecc edd Yoana dev berba eek e ce ue CE ec e be E 1 7 Automatic Meter Reading AMR support 0 00 cee ee 1 9 Localization of text and units of measure 1 1 2 0 ee ee 1 10 SNMP configuration variables isssseeeele eee eee ee 1 11 Local User Interface LUI mapping to MIB 00 ee eee 1 12 Printer and job messages 0 cee eae 1 12 AppleTalk gateway configuration 2 0 eee eee 1 12 Queue server options 0 0 cc teeta 1 12 NetWare gateway configuration 0 0 eee 1 13 LPD gateway configuration 0 cece ee 1 13 Network configuration settings 0 0 cee RII 1 13 P CONTIQUIATION s weeny garni sce e duet cede exe deed aute Rc E eee a RR 1 13 Dynamic Host Config Protocol DHCP 020 e eee eee 1 14 NAME SCIVICES idisse umo wade ee EU EE Ri A EO RUE rA Eo E Rt ed 1 14 Windows Internet Name Service WINS 0 000 eee e eens 1 14 Domain Name Service DNS 2000 cece eee eee 1 14 Network Information Services NIS NIS 00 00 e eee eee eee 1 15 Active Directory Service ADS 0 000 cece eee 1 15 Network filing configuration 0 0 0 eee 1 15 LP LPR compatibility with Xerox FreeFlow Print Server
55. e Current Power Saver Scheme pull down menu select Disable 6 Select OK and close the Terminal window Color Systems The Xerox FreeFlow Print Server software takes advantage of new laser technology and other hardware advances Settings for enhanced color output Set the 200 Line on Queue and calibrate The 200 Line produces dramatically better results Also the level of noise in the new 200 Line is negligible and produces benchmark results Set SWOP Plus Output for CMYK This simulates the SWOP press while taking advantage of the digital press gamut NOTE An additional way to improve color output is to use the profile overrides in Job Properties This option is available to systems with override capability System Guide Hints and Tips Color job processing efficiencies The time required to process a job can depend primarily on four variables Time for a client workstation to generate the Page Description Language PDL i e PostScript HP PCL TIFF etc Time to transfer the job PDL across the net and be marked as received by the Xerox FreeFlow Print Server Time required to RIP the PDL to produce the bit maps that the print engine can use Time required to write the RIPped bit maps to the print engine and generate paper Time used to generate the PDL This variable is strongly influenced by the speed of the client workstation the print driver being used by the application and the c
56. e media sources are set up for each queue on the printer interface The user can map trays to media in the XPIF job ticket and then use the mapping with the embedded PCL paper source commands in the data stream Once the print job has been sent the user cannot change media sources However the XPIF job ticket media source to tray mapping can be overridden for all the trays on the queue There are two ways in which an operator can specify the PCL tray to media mapping 1 XPIF job ticket This ticket must be pre appended to the job 2 IPP Attributes The information in the XPIF ticket and IPP attributes become part of the job attributes sent to the system System Guide 4 5 Finishing Stacking order The user is able to specify the Output Set Stacking Order by the combination of Output Order 1 to N or N to 1 and the Output Delivery Face Up Face Down selections These options can be set either at the Queue property level or at the Job property level as part of the job ticket output option Mixed stacking Mixed stacking allows all completed jobs with different finishing to accumulate in the stacker until it is full or until the operator empties it The types of finishing that can be mixed include stitching binding and unfinished The mixed stack can also include banner pages The stacker can hold between 12 and 18 subsets of different types of finishing in the stacker before unloading Mixed stacking is enabled u
57. edium X Grain Medium X Finish Contains the finisher name number X 1 10 A count of the quantity of sheets of medium number X 1 2 e g 25 The type of medium number X 1 2 Field will be one of the following Plain Transparency e Full Cut Tab Precut Tab Ordered Stock User defined Medium X Modulus Indicates number of parts supported by the form associated with this medium number X 1 10 Page size for medium number X 1 10 Field will be size of the paper stock for example 8 5 x 11 0 in 8 5 x 14 0 in Color of medium number X 1 2 Field can be one of the following White e Clear e Pink Red Yellow Blue Green e Buff e Goldenrod User defined Text name of medium number X 1 10 Opacity of medium number X 1 10 Number of pre punched holes in medium number X 1 10 Grain of medium number X 1 10 Finish of medium number X 1 10 System Guide 6 7 Accounting and Billing Medium X Weight Job Notes window Billing Density of medium number X 1 2 nn n g m e g 75 0 g m The Job Notes window displays accounting information as well as user information The following accounting and user fields have been added and displays exported and printed as part of the accounting log Account Info Account ID User ID Additional Account Information This field will accept up to 255 characters
58. ent Page Offset If the current page is to be offset from the previous page then the PCL separator command must be placed on the current page before any image data Placement should be within the job page control section or before Next Page Offset If the next page in the document is to be offset from the current page the PCL separator command must be placed at the end of the current page after any image items PCL Offset Stacking Access the Offset stacking switch by opening Printer Manager and selecting the Stacking tab and then select Offset Stacking To enable offset stacking for collated or uncollated jobs select the enable checkbox Both buttons are located under the collated stacking and uncollated stacking sections Using the PCS Separator The following information should be considered when using the PCL separator command The offset switch in Printer Manager in the Xerox FreeFlow Print Server software must be set to ON If the offset switch is set to OFF and a job with the PCL separator command is received the sets will not offset when the job is printed Multiple uses of the PCL separator command within a job will be honored Multiple uses of the PCL separator command on a page will be ignored All finishing limitations and restrictions at the printer will apply to a subset segment PCL paper source command Use the PCL Paper Source command lt esc amp 1 H gt to program a PCL print job to use a spe
59. ent problems cisini maiau a a a a aa aia nn 7 4 Windows problems sseleseee RII III 7 4 Macintosh problems lssseseselee eee 7 4 FreeFlow problems seeeseseeeel ees 7 5 GUI problems suele Re RI RR EI ER elt Re der ie aoi ec as 7 5 Tape Client problems 0 000 cece eens 7 5 Print quality problems 0 0 0 00 0 cee eee 7 6 Font problems see as ee ee o ad ce le ea es 7 6 Inoperable system problems seelsee ne 7 7 Job flow problems ssessseeeeeee ene 7 7 Job integrity problems seeeeeeee Ih 7 8 Tray to media mapping problems 00 0 cee eee 7 8 Gateway problems 000 cee tte tenes 7 9 System Guide lii Table of contents PDLiprobDlems osse enr E Sead Mee dea da km dre pa eee Rd 7 9 PostScript problems 0 000 c eee 7 9 TIEF problems 2 4 42 cek ope deve edad eA EE Mood Eee bed eek e 7 9 PDE problems etri etr rut OH PRI eae UR thease 7 10 Editor problemis ss iaces ERR ER Ran E abet needa ROPA EGRE E 7 11 Restore password ssssseeeeeeee nh 7 11 Restart Xerox FreeFlow Print Server software without rebooting 7 12 Productivity and performance problems 020 0c e eee eee eens 7 12 Problems when saving ajob 0 0 cee eee 7 12 Printing system logs 0 2 e RERA EE AREAREN EEEE eens 7 13 all JODS log tech idee pha PE RERO Re PE Ree hae ie eed a
60. es If the job is in PostScript ASCII or TIFF format and the job status is processing perform the following 1 Hold the job 2 Resubmit the job to a draft PostScript printer to determine if the master is corrupted If the job prints without problems contact the Customer Support Center NOTE f a job that is known to be without faults has been submitted and does not print shut down and restart the Xerox FreeFlow Print Server software If an active job has a status of printing or waiting for the printer and does not print and there are no faults or messages displayed perform the following 1 Open the printer door If a message appears in the faults and messages frame then the communication with the printer is working 2 Restart the Xerox FreeFlow Print Server software If the problem still persists contact the Customer Support Center Job integrity problems If the job does not print as expected missing pages missing data incorrect page orientation incorrectly ordered sets job attribute inconsistencies perform the following 1 Check the job properties to ensure proper programming 2 Check for any queue override attributes that may be conflicting with the job programming 3 Ifthe job is PCL or PostScript check for job ticket information that may have created a problem with the job Make changes and resubmit the job Tray to media mapping problems The JPM logs contain the job a
61. he same internal typefaces that are provided 4 with the HP LaserJet 4 printer Table 5 2 PCL Resident Fonts Font family Typefaces Arial Regular Bold Italic Bold Italic Antique Olive Antique Olive Bold Italic CG Times CG Times Bold Bold Italic Italic CG Omega CG Omega Bold Bold Italic Italic Clarendon Condensed Coronet Courier Courier Bold Bold Italic Italic Garamond Antiqua Halbfett Kursiv Kursiv Halbfett Helvetica Bold NR Ob BdOb NrOb NrBdOb ITCAvantGuard and ITCBookman ens Letter Gothic Letter Gothic Bold Italic LinePrinter Marigold Times New Regular Bold Bold Italic New Century Schoolbook Palatino Symbol Times Wingdings Univers Medium Medium Condensed Medium Condensed Italic Medium Italic Bold Bold Italic Bold Condensed Bold Condensed Italic ZapfChancery ZapfDingbats 5 6 System Guide Fonts Table 5 3 PCL 5e Resident Bitmap Fonts Font family Typefaces Line Printer 16 67 pitch Portrait Landscape 8 5 point Arial Bold Bold Italic Italic Times New New Bold New Bold Italic New Italic Symbol Wingding comparable Tidbits Non resident fonts There may be many fonts available in your application that are not resident at the Xerox FreeFlow Print Server controller There are two options for using non
62. his chapter If the problem persists call for service 4 When the tape drive location has been verified enter the following command ufsrestore tvf dev rmt xbn where x is either O or 1 depending on the value that you used in step 3 After a few seconds the system starts displaying the contents of the tape cassette System Guide Backup and Restore To stop the scrolling display press lt CTRL c gt When prompted to discontinue the display enter y Checking the tape drive If the System backup or recovery script generates an error message indicating that the tape drive cannot be found perform the following steps 1 If the Xerox FreeFlow Print Server is running follow the procedures in your customer documentation to shut down and power off the controller If the system displays a prompt enter halt When the OK prompt is displayed power off the controller Power off the tape drive Ensure that the SCSI cable connecting the tape drive to the controller is securely connected If the tape drive is your system s only external SCSI device there should be only one SCSI cable connected to the tape drive and it should be connected to the In connector If there are other SCSI devices for example external hard drives ensure that the cable connected to the In connector leads back towards the controller even if there is another device between the tape drive and the controller Also verify that there are no
63. if corrupted by a power surge To restore a known image of the entire system Donotuse when restoring after a hard disk failure Restore System is performed via the System Restore Disk within Xerox FreeFlow Print Server software kits Before a restore is attempted a previous backup must have been completed Restore takes approximately 30 to 60 minutes From the System menu select Backup Restore e Select the Restore System button Users are prompted to retrieve the System Restore disk from the software kit The cd rom contains a bootable OS and pointers to the XRXbackup folder It does not contain user data Insert the System Restore Disk Type boot cd rom on cd Files are automatically copied onto the main drive partitions 2 2 System Guide Backup and Restore Configuration Backup The Backup Configuration option allows the Administrator to select all or some of the Xerox FreeFlow Print Server configuration settings to backup and then restore The backup configuration allows for fast and efficient saving of user settings Backup Configuration allows for multiple versions network backups and quick restoration of user information Software configuration information should be saved when the system has been installed and all queues and printers have been set up It should also be saved when any printer or queue properties are changed The Configuration Backup option enables you to select among items like
64. ion the New Stock has been Loaded option must be selected When Tray Settings Change A tray confirmation pop up appears every time a stock attribute changes After Every Tray Cycle A tray confirmation pop up appears every time a tray is opened and closed or the Printer reports a new stock attribute 4 4 System Guide Finishing Tray mapping Auto Accept Settings Changes This mode will automatically update the tray programming on the Xerox FreeFlow Print Server to match what is reported by the Printer This option is not available on Nuvera C P NOTE Only System Administrators can set Tray Confirmation options NOTE Tray confirmation is not available on iGen3 with Xerox FreeFlow Print Server The Xerox FreeFlow Print Server allows the operator to select and save tray mappings for recurring jobs or for jobs needing the same mapping From the Printer GUI the operator selects Save Mapping The dialog box Save Settings enables the user to either select an existing mapping or create a new mapping by assigning a name and entering a description in the Comments input area The operator can also delete mappings To apply the saved mapping to another print run the operator accesses the Save Settings dialog box selects the desired saved setting and selects OK This action reprograms all the trays to the values previously stored Mapping trays to media On the Xerox FreeFlow Print Server printer th
65. lit e Status codes that appear in the message display of the tape drive control panel if there is a tape drive problem Your call is answered by a representative who asks you for your equipment serial number Ensure that you have this available at the time of the call Declared faults that you may encounter on your system are categorized as printer faults or job faults System Guide Troubleshooting Printer fault An indicator appears on the Xerox FreeFlow Print Server user interface when a printer fault occurs and the Printer Faults window appears The Printer Faults window displays all existing printer faults Selecting a fault on the list opens the Fault Clearance window Proceed to clear the fault by following the instructions in the Printer Faults Clearance window NOTE Closing the Printer Faults Clearance window does not clear the fault Disk Usage example of a declared fault Job fault If a machine has too much disk space used a Disk Usage fault is declared by the Xerox FreeFlow Print Server The user is instructed to click on the Disk Usage icon located on the main menu bar The System Administrator can free up disk space by moving data to another disk partition and by managing system resources and assets From the Disk Usage icon users can navigate to e System Disk properties to view information for each partition such as disk size used space free space normal disk usage etc
66. ls and gateways through a common user interface The Xerox FreeFlow Print Server gateway and network configuration also enables system administrators to select all the network configuration settings without having to work in the UNIX operating system Administrators have a wide range of network options available for configuration through the Xerox FreeFlow Print Server IP settings network speed and name service among other settings can be handled easily and quickly This section of the guide describes how to use the Xerox FreeFlow Print Server interface for the following gateways e Job Definition Format JDF e Simple Network Management Protocol SNMP e AppleTalk e Novell NetWare e LPD This section also addresses the Xerox FreeFlow Print Server support for the following network configuration settings e IP configuration e Name services WINS DNS NIS NIS e Dynamic NDS Updates DDNS Filing configuration SMB Filing configuration FTP SFTP e Dynamic DHCP and Static configuration Ethernet speed Restore network defaults System Guide 1 1 Gateway and Network Configuration Job Definition Format JDF This release of the Xerox FreeFlow Print Server introduces a new JDF Gateway The JDF is a job ticket and workflow specification language It provides the means to describe print jobs The ability to support JDF job tickets with PDF data files adds flexibility when users want specifi
67. lt in lost information if a job is currently being received by the system Jobs would need to be resent Job flow problems If a job is submitted to a printer but does not print this is a job flow problem Determine the status of the printer printer queue and ensure that the queue is set to release jobs Determine which partition is full by opening a terminal window and entering the following e df k Ifthe var spool XRXnps outQ partition is full go to the Xerox FreeFlow Print Server user interface Open Preferences and then Job Policy Set the system to small partitions or large partitions to avoid saturating the outQ Ifthe opt partition is full delete unnecessary files and compress and move any core files that are in the opt XRXnps corefiles directory Ifthe var spool partition is full determine the size of the var spool XRXnps inQ directory If a job is larger than half the size of the directory delete the job and restart the Xerox software If the job is small store it on a server and resubmit the job from the client Delete any faulted ineligible or held jobs that are no longer needed Also delete any completed jobs in the opt XRXnps System Guide 7 7 Troubleshooting log errorLogs directory If any other partition is full free space on the partition by deleting any unnecessary files If only one job is in the printer queue cancel the job and resubmit as smaller fil
68. ly be saved to the XRXBackup partition on the Xerox FreeFlow Print Server hard drive How long does the process take Depending upon the number and size of the items to be saved a configuration backup can be very short or very long A system backup may take over an hour to complete What schedule should be used Configuration information should be backed up weekly or more often as necessary Multiple versions of the files may be maintained for future use Saving a small set of very important items can make the process very fast System information should be backed up bi weekly or monthly Only one version of the system image can be maintained at a time Troubleshooting Activity logging The file backup log is used to record backup activities It is saved in the export home xrxusr directory The first line of the backup log contains the system name and the time and date the backup was initiated To prevent the log being overwritten by a subsequent backup rename the log You should give it a name that is somehow related 2 6 System Guide Backup and Restore the date that the backup was made for example backup040402 log To rename the log perform the following steps 1 Open a terminal window and logon as root user 2 Enter pwd to verify that export home xrxusr is the current directory If it is not enter cd export home xrxusr to change to it 3 Enter Is to display the contents of the directory
69. m and configuration information on a regular basis is part of a well maintained printing environment This section presents the backup and restore capabilities of the Xerox FreeFlow Print Server controller Refer to the documentation that accompanied your system for instructions specific to your product The capabilities are e Back up and restore configuration information Back up and restore system information System Backup and Restore It is recommended that the system image be backed up on a regular basis Having a current system image ensures that in the event of a failure of the system or the hard disks the system can be easily restored e Backup System provides an image or copy of the hard disk and places this copy into a protected partition on the Xerox FreeFlow Print Server hard drive SCSI tape drive or Unix file system Backup System will copy everything on the disks that it supports Backup System provides a quick and efficient way to bring the system back up to a known installation Systems must have a minimum of 36Gbytes of disk space and DocuSP 5 x software NOTE Additional partitions drives installed by the customer are not backed up These partitions drives should be backed up on a regular basis or when the Xerox FreeFlow Print Server controller has been modified Restore System brings back the entire disk copy for the system including the operating system Xerox FreeFlow Print Server software a
70. me additional capabilities that can be used to modify ASCII files as desired To force ASCII files to use the PCL decomposer change the file format in Job Manager This can also be done by changing the queue default document property from ASCII to PCL setpclcontrol utility The setpclcontrol utility offers the following user controls e Setthe site default for the PCL decomposer line termination Setting these options allows both native PCL files and ASCII streams forced through the PCL decomposer to be conditioned with various combinations of carriage returns CR line feeds LF and form feeds FF Mainframe and UNIX environments typically require some form of CR LF FF adjustment e Set a custom paper size to map to the PCL escape sequence lt esc gt amp 101A which denotes print on custom stock size HP printers generally respond to this command by imaging an area of 11 7 x 17 7 inches and then printing the image centered on whatever stock is supplied by the operator The setpclcontrol utility allows you to specify a single image and paper size to correspond with this escape sequence NOTE This utility is now covered on the Xerox FreeFlow Print Server interface Click the PCL tab and make selections to Line Termination setlp lprcopycount utility The setlpcopycount utility allows the Xerox Freeflow Print Server customer to modify how the Ip Ipr gateway handles a copy count of one Beginning with DocuSP versio
71. n 1 41 06 the default setting ignores a copy count of one placed on the job by the Ip lpr 3 4 System Guide Printing submission protocol This allows the internal copy count set by the PDL to take precedence The following utility allows a customer to return the Print Server to its original behavior that is either imply a copy count of one when none is specified or honor a copy count of one if specified on the command line This copy count of one takes precedence over the copy count set by the PDL Syntax of the utility setlpcopycount f optionO Specifies that LP will set a copy count of 1 if received 1 Specifies that LP will ignore a copy count of 1 if received default No option will display current setting Example printserver printer su rootPassword cd opt XRXnps bin setlpcopycount f 0 LP LPR compatibility with Print Server Print Server driven systems can now be targeted to existing NPS customers both black and white and highlight color The Print Server now supports the following options NPS Ip o and lpr c The Ip lpr options are received by the LPR gateway and mapped to Print Server attributes The following NPS Ip Ipr options are supported 1 NPS general options C acct lt text account information collated uncollated copies lt n gt drilled format lt pdl gt document format media lt n gt x lt m gt size lt n gt xshift horizon
72. n License Manager Xerox recommends the following third party SNMP software managers IBM Network Printer Manager XP e TNG Unicenter XP e HP OpenView UNIX XP e Xerox CentreWare UNIX XP NOTE The SNMP manager for example HP OpenView may have a number of requests into the Xerox FreeFlow Print Server for information The requested information may not be among the supported data sets on the Print Server When this occurs the SNMP client manager displays no value etc NOTE You can have more than one SNMP manager running at the same time Additional features supported in SNMP SNMP support for the following features are product dependent The ability to SET attributes The ability to localize text and units of measure The ability to support a number of MIBs related to finishing and printing The ability to perform automatic meter reading The following table specifies which Xerox products have these SNMP supported features Table 1 1 SNMP Supported Features by Product DT 61XX Feature and DP EPS1XX iGen d 1xx Xx Ability to SET Attributes Y Y N Y 1 6 System Guide Gateway and Network Configuration DT 61XX Feature and DP EPS1XX iGen Nuvera 1xx d Localization of Y Y N N Attributes Finishing Capability for Y N N Y a Device MIB Finishing Capability for Y N N Y a Supply MIB Finishing Capability for Y N N Y Attributes Print Working Group
73. name gt gf lt filename gt tif Select OK to continue or cancel to stop the print job is displayed perform the following 1 2 E Place the queue to which the DigiPath jobs are being sent on hold Do this by changing the accept status to no Wait until all jobs have completed printing Purge the var spool XRXnps var spool data xdms directory GUI problems If any of the modules of the Xerox FreeFlow Print Server do not function or if you cannot use Exit to restart the system perform the following Xerox FreeFlow Print Server icons disappear or do not respond If the GUI opens with a black blank background and the label names of the modules do not appear correctly perform the following Determine if the opt XRXnps XRXservui data locale lt locale gt resources directory exists Determine if the opt XRXnps XRXservui data ui mn con fig file exists If the above files do not exist set the XAPPLRESDIR environ ment variable by entering the following setenv XAPPLRESDIR opt XRXnps XRXservui data locale lt locale gt resources 4 NOTE The Locale is the locale of your server en_US for U S English in UK for U K English fr for French es for Spanish defor German it for Italian ja for Japanese Tape Client problems Verify that the tcmrpcsvc process is alive ps ef grep tecmrpcsvc Isolate the problem by monitoring the tcmrpcsvc process operations u
74. nature of the job being submitted to optimize performance and maintain image quality Number of images The number and resolution of the images that are embedded within a job is a big driver of the PDL size and therefore PDL generation time data transfer spool and RIP performance Minimizing the number and or resolution of embedded images improve performance PostScript preScan and full scan Under PDL settings the operator has the option to prescan the first page of the job for DSC comments or to scan the full job before scheduling Normally the operator would click the Basic button that is to scan the first page when submitting a PostScript job However if the PostScript files are concatenated the Full button should be used This allows all the DSC comments to be scanned before the job is submitted PostScript factory settings The Adobe factory settings have been updated to better reflect current technology and performance needs The new settings have the greatest impact on VI workflow for the DT75 DT90 DT61xx and EPS printer families The impact on the operator is that they no longer have to manually modify these parameters for their PS files Table 8 1 New Default Settings for PostScript er Entry 61XX Highlight Nuvera Resolution Family Color 100 120 DT75 90 Color iGen3 6060 300 X 300 VM 32 to 48 32 to 48 NA 32 to 48 32 to 96 32 to 96 100 000 to 100 000to NA 100 000to 100 000to 100 000 to Ma
75. nd user options Only one version at a time of a Backup System is supported For new Xerox FreeFlow Print Server systems or systems that have had a clean installation the Backup and Restore System capability is available through the Print Server interface System Guide Backup and Restore For existing Xerox FreeFlow Print Server systems that have been upgraded without the reinstallation of the operating system backup and restore system procedures are the same as in previous releases of the Print Server NOTE Do not use a System Restore when there has been a hard arive failure The Backup System is only a partition of the hard drive NOTE Hefer to the appropriate Online Help for detailed procedures and SUN documentation for additional information on saving a system image When to Backup and Restore a System The following items detail when to use the backup and restore system option It is recommended that the System Backup process be completed after the system has been running in production for a week or two The System Backup should be performed once a month and it should be completed during a time when the printer is not in use such as at night Restore System To restore the system disk copy after a catastrophic software operating system or other software failure To restore the system when the Xerox FreeFlow Print Server or the operating system has been compromised i e from a storm or
76. ndows Internet Name Service WINS This network configuration option allows the administrator to enable disable the WINS service The text entry option when left blank allows WINS to broadcast the request to the first available WINS server on the network WINS provides the ability to easily locate devices on the network similar to Domain Name System DNS WINS maintains a database of NetBIOS names to IP address mappings so administrators and applications can specify a name rather than an IP address for a particular network resource One of the problems it solves is the need for manual updates to a database when information for particular clients is changed Domain Name Service DNS The DNS service maintains host names to IP Address mappings DNS is also a Directory Service that stores arbitrary objects not necessarily related to name to IP information In Network Configuration using the DNS tab the administrator can enable disable DNS If enabled is selected the administrator must provide the information requested in the text entry windows The DNS protocol has also been enhanced to allow for dynamic updating of DNS The enhancement is referred to as Dynamic Domain Name Service DDNS To invoke this service the administrator enables it on the DNS tab NOTE For specific procedures see the Online Help System Guide Gateway and Network Configuration Network Information Services NIS NIS NIS and NIS are netw
77. ng openwin init Productivity and performance problems If a job takes longer to process than anticipated and a performance problem is suspected take the following steps to check the system 1 2 3 Check the job status in the Job Manager window If the job status is Hold select Release to process the job If the job is RIPing check the performance meter If the CPU activity is high the decomposer is working If this is not true restart the Xerox FreeFlow Print Server software Submit the job to a draft printer to determine if the master is valid Check the time on the decomposer that is working on the job For example if the job is a PostScript job type the following in a Terminal Window ps ae grep ps cdf The system returns a time value along with the process ID of the PostScript decomposers that are running Wait then repeat the command If the time displayed is increasing then the job is RIPing For a PCL job type ps ae grep pcl cdf For a TIFF job type ps ae grep tiff cdf If problems still persist contact the Customer Support Center Problems when saving a job If a job was submitted from a client with a save destination but is not saved perform the following 1 2 Ensure that the banner and error pages are enabled Submit the job for printing System Guide Troubleshooting 3 Check the error page for the words OFFENDING COMMAND The words after this instruct what to
78. ng empty 0 127 Printer administrator The name of the printer administrator String empty 0 127 Printer administrator The location of the office of the printer String empty location administrator 0 127 Printer administrator The telephone number for contacting the String empty Phone printer administrator 0 127 Printer location The location of the printer String empty 0 127 System Guide Gateway and Network Configuration Local User Interface LUI mapping to MIB The following table shows the mapping between the LUI and MIB Table 1 3 LUI Mapping to MIB Local User Interface MIB PrinterOperator prtGeneralCurrentOperator PrinterAdministrator prtGeneralServicePersonsysContact PrinterAdmin prtGeneralServicePersonsysContact PrinterAdminURL PrinterAdminPhoneNumber PrinterLocation sysLocation Printer and job messages SNMP can broadcast messages about the printer and the jobs on the system Printer messages may announce that the printer is idle printing or out of paper Job messages announce that jobs are pending processing or completed Other job related information may include the job owner s name the job quantity the job identifier etc The information that is displayed at an SNMP Manager may not always reflect the exact status of a job or printer on the Xerox FreeFlow Print Server Controller Those Managers that do not support loading of Managemen
79. ob flow Jobs sent from the client are not received at a printer queue Job integrity The output from the printer is not as expected it may have missing pages missing data incorrect page orientation incorrectly ordered sets or job attribute inconsistencies PDL problem To isolate these problems the system administrator may ask the job submitters when they are experiencing problems with printing Process problems A process was followed incorrectly or unintentionally Productivity and performance The job takes an excessive amount of time to complete Save problems A job is submitted from a client with a Save destination but the job is not saved If there is no response from the agent to the browser one or all of the following steps can be taken 1 2 3 Log in as root prstat This shows whether the agent is running or not It may be that processes are consuming processor time Normally you should see that the agent is taking up less than 196 ps ef grep agent This indicates if the agent is alive The number 9252 is important for the pstack command below the number varies root 9252 9221 0 16 36 00 consoler 0 08 opt XRX XRX snmp agent 4 pstack 9252 System Guide Troubleshooting Client problems You should see the above since the agent should be inactive most of the time If you see something other than the above the agent is not functioning properly You may take an outload or c
80. ocations that can be used vary depending upon the printer type The finishing options and delivery locations are the following e Portrait Stitch Landscape Stitch Dual Stitch Right Portrait Stitch Right Landscape Stitch Right Dual Stitch Bind Right Bind NOTE The DT 61xx printers allow Short Edge Feed SEF only in 4 paper tray 3 4 and 5 The short edges of the stocks range from approximately 10 inches to 14 inches 254mm to 300mm Creating jobs to use subset finishing It is important that jobs intended to be printed using subset finishing be enabled with the following PostScript code using the setpagedevice operator e Variable Data Intelligent PostScript PrintWare VIPP version 2 0 or later System Guide 4 1 Finishing NOTE Subset finishing can also be performed at the FreeFlow 4 workstation through the Document Scan and Make Ready application Subset offset Page Level Jog The printer has the ability to offset on a page level This support allows VIPP to be utilized for offset type applications This ability permits jobs to be sent as one larger file with page level offset commands The term Jog is used to initiate offset behavior Setpagedevice jog 0 The offset command is OFF Setpagedevice jog 3 The offset command is ON A job with a multiple copy count with a jog 3 should force offsets between each distinct set A job with a copy count of 1 c
81. ome XDJCtest BASIC JSL where the filename is represented by home XJDCtest BASIC JSL The output files are stored under the OUTPATH directory which is specified in either opt XRXnps bin CONFIG TXT file or command line For example if OUTPATH is opt XRXnps temp then all the output files are put in the directory of opt XRXnps temp e JSL source files can be edited using the textedit command or UNIX vi command The textedit utility is available with the sun operating system To invoke the editor bring up a Terminal window and type textedit For example open a terminal shell and on the command line type textedit BASIC JSL or vi BASIC JSL During the XJDC compilation if an error is encountered the compiler prints the error report to the printer Ensure the first System Guide 7 17 Troubleshooting available queue is a PostScript queue Output files Upon compilation of a JSL source file the XJDC generates the following e JSL source listing file filename lst or lt filename gt LST The filename is the name of the JSL file excluding path information The case of the file extension corresponds with the case of the file extension of the JSL source file Resource listing file lt filename gt rsc or lt filename gt RSC The filename is the name of the JSL file excluding path information The case of the file extension corresponds with the case of the file extension of the JSL source file
82. ome printing in gray scale black is selected as the highlight printing color 3 6 System Guide Printing The Print Server supports the following records in the ASCII job ticket e 9eXRXhighlightPrintingColor blue red green e 9eXRXmismatchedHighlightPrinting Color Abort SelectCurrent Intervene XRXhighlightMappingAlgorithm Automatic ColorToHighlight Pictorial Presentation Monochrome e XRXhighlightMappingColor black red green blue cyan magenta cardinal royalBlue ruby violet brown yelllow loadedColor Resource based scheduling for NPS color To support the use of DSC comments in Resource Based Scheduling the preprocessor scans the DSC comments and map them to job attributes The Job Chooser reconciles the attributes to determine the resources required by the job The following table lists the highlight color DCS comments supported Table 3 1 DCS Comments for Highlight Color HighlightPrintingColor MismatchedHighlightPrinti ngColor C MES Option Parameters Notes 9696 HighlightMapping none automatic colorTable Ignore none and Beginning Algorithm S ColorTables Feature colorToHighlight pictorial presentation HighlightMappingColor none black blue brown Ignore none cardinal cyan dontCare green magenta other red royalBlue ruby unknown violet yellow none black blue brown cardinal cyan dontCare green magenta other red
83. omplexity of the pages to be printed Time used to transfer PDL This variable is influenced by the speed of the network connection between the client workstation and the Xerox FreeFlow Print Server It is also impacted by the number of workstations on the network by the configuration of the network that is the number and speed of the gateways and routers and by the number of simultaneous network connections that the Xerox FreeFlow Print Server has to manage Finally it is impacted by the complexity of the pages being printed i e the size of the PDL files being transferred Time required to RIP PDL This variable is influenced by the efficiency of the PDL to be RIPed the complexity of the pages being RIPped the number and resolution of images included and the media color space transforms being performed on the data before imaging printing Time required to print PDL This variable is influenced by the media being used and the paper path through the printer Whether the printing is face up or down simplex or duplex all one size or a mix of sizes to be drawn from different trays all make a difference In addition the complexity of the pages and therefore the number of Image Quality adjustments that the print engine makes during a job also impact the final performance of the printer as it generates paper 8 2 System Guide Hints and Tips Job submission hints There are a number of ways to analyze the
84. omposer has now been implemented to directly process TIFF files for printing This improves the TIFF printing performance for certain types of files Decomposer level adjustments are also now available for the TIFF decomposer at the Queue level NOTE Multipage TIFF files are supported Single TIFF files can contain multiple TIFF images to be processed and printed Supported TIFF tags Below is a list of the TIFF tags supported by the Print Server software Compression Default 1 The Print Server supports values of 1 uncompressed 2 CCITT Modified Huffman RLE 32773 PackBits 3 CCITT Group 3 and 4 CCITT Group 4 T4 Option Default 0 This is used to determine CCITT Group 3 one or two dimensional coding Fill Order Default 1 The Print Server supports values of 1 and 2 Image Width and Image Length Default none values must be supplied Orientation Default 1 The Print Server supports values of 1 3 6 and 8 Values of 2 4 5 and 7 are treated as if they were 1 3 6 and 8 respectively Photometric Interpretation Default none value must be supplied The Print Server supports bi level values of 0 and 1 only Resolution Units Default 2 2 The Print Server supports values of 2 inches and 3 centimeters Rows Per Strip System Guide Printing Default none The Print Server supports single and multiple strip images
85. on Region 6 Meter 1 Total impressions to an output destination including Administration Pages Meter 2 Total impressions for each image of the job up to and including the last sheet of the 10th set Does not include Administration Pages System Guide Accounting and Billing 6 12 System Guide Troubleshooting Calling for service Declared faults Troubleshooting This section covers the various faults that you may encounter in using the Xerox FreeFlow Print Server Declared faults are those that display a message to indicate a problem Undeclared faults are problems that you may encounter that do not display a message or a visual indicator on the user interface Before calling the Customer Service Support Center ensure you have read this information and have tried the corrective actions described in this document If the problem persists gather the necessary information and call the appropriate Customer Service Support Center phone number Your site representative can supply you with the telephone number for the Customer Service Support Center in your area The Xerox Welcome Center number is 800 821 2797 The customer support direct TTY number for assistance is 1 800 735 2988 Before calling for service make note of the following MPrint job fault messages that appear on the system controller e Status messages that appear on the printer control console Indicator lights that may or may not be
86. or Printing hints The PDF editor allows the user to edit both FRF files for color systems and black and white systems The PDF editor is a full page editor that allows the user to merge pages as long as they are in the same file format The PDF editor offers the user these features Insert page Delete page Undo functions for the saved job Importing pages for other saved jobs If you compress the resolution of an embedded bitmap object at the application level you can produce smaller PDF files This allows your job to transfer across the net faster and requires less Print Server spool disk space and may process faster System Guide Finishing 4 Finishing The following section contains information about how to use subset finishing and mixed stacking on a printing job The finishing information below does not apply to Continuous Feed CF systems For CF systems the finishing configuration is defined at the CF STAMPA Controller CF imposition files are used to impose documents for printing in conjunction with specific CF finishing configurations Subset finishing Subset finishing is the capability to use different types of finishing or no finishing within the same job The ability to finish subsets independently is a critical feature for many variable data applications This product allows more than one type of finishing within a single PostScript job The supported finishing options and the output l
87. ork lookup services that provide information that must be known throughout the network as well as all machines on the network The administrator can enable or disable either the NIS or NIS service If either of these is enabled the administrator must supply the information requested by the text fields or choose Find NIS server which will provide this same information NOTE The server must be configured to accept broadcast 4 requests Active Directory Service ADS The Xerox FreeFlow Print Server interface provides a wizard that enables the administrator to add ADS domains and permits Print Server integration into Windows NT ADS networks Network filing configuration In Network Configuration the SM FTP tab allows the administrator to enable or disable filing using one of three different technologies 1 SMB the protocol behind WINS 2 FTP File Transfer Protocol 3 SFTP Secure File Transfer Protocol with encryption NOTE f SMB is selected the administrator must enable WINS 4 and specify a NetBIOS name LP LPR compatibility with Xerox FreeFlow Print Server Xerox FreeFlow Print Server driven systems can now be targeted to existing NPS customers for both black and white and highlight color The Print Server now supports the following options NPS Ip o and Ipr c There is support for NPS Ip o and lpr c options the Ip Ipr options are received by the LPR gateway and mapped to Xerox FreeFlo
88. ormance are less than expected because the work required to monitor each added gateway and potential client connection consumes a small portion of the available CPU time If this is a problem you may wish to remove gateways not 8 4 System Guide Hints and Tips being used i e lpr IPP SNMP HTTP Novell Appletalk or Token Ring keeping only those that are needed Job submission order Job submission order can impact performance It is suggested that a job with many pages to be RIPped and a large number of copies should be submitted at the end of the day if possible With the printer paused the job can then RIP over night The job then starts printing at the beginning of the next day and while it is printing the Xerox FreeFlow Print Server can process a complex difficult job that takes a long time to RIP As long as the previous job is still printing when the next job finishes RIPing the Print Server can RIP still another job to get even further ahead In this way the print engine itself is never idle waiting for a hard job to finish RIP Job RIP hints If using the default media color settings that are pre loaded on the controller the Xerox FreeFlow Print Server process built in color space transformations to accelerate RIP performance If you do any of the following the color space transformation probably takes more time and the RIP is slower Define own media e Include input or output ICC color profiles
89. otocols and the applicable client platforms In general this document covers information about the Xerox FreeFlow Print Server that is not covered in the Online Help or other available guides The following list describes the contents of this guide Gateway and Network Configuration e Backup and Restore Printing Finishing e Fonts e Accounting and Billing e Troubleshooting e Hints and Tips This guide includes the following conventions Angle brackets Variable information that is displayed on your screen is enclosed within angle brackets for example Unable to copy lt filename gt System Guide Customer support Square brackets Names of options you select are shown in square brackets for example OK and Cancel e Notes are hints that help you perform a task or understand the text Notes are found in the following format NOTE This is an example of a note To place a customer service call dial the direct TTY number for assistance The number is 1 800 735 2988 For additional assistance dial the following numbers e Service and software support 1 800 821 2797 e Xerox documentation and software services 1 800 327 9753 vi System Guide Gateway and Network Configuration Gateway and Network Configuration Gateway and network configuration is a set of features that allows administrators to integrate the Xerox FreeFlow Print Server operation with a variety of protoco
90. patch compatibility Disables enables swopping of BEGIN values when there was a page orientation switch J11 patch compatibility Default is to ignore an LPR Copy Count of 1 Utility to set Ipr to accept a copy count of 1 Sets Appletalk behavior for AdboePS8 6 foreground job problem if font list is large Sets the default PCL decomposer line termination mode that is CR LF Use setpclcontrol tool in 3 1 PCL custom size factory default script allows the Xerox FreeFlow Print Server to better match HP s variations on customer size imaging PCL saves resources function Gives capability to save pcl resource from memory to disk on a job by job basis On the socket gateway mainframe echo commands are stripped by default If non VPS streaming clients are being used this utility must be run to avoid data loss Both Color Both LCDS LCDS LCDS Both Black and white Black and white Black and white Black and white System Guide 8 9 Hints and Tips Utility Change Description Focus opt XRXnps bin setBind128 Enables you to bind 128 pages Black and white opt XRXnps bin setodfsuppresscsa When PDF files are created with Black and Adobe Acrobat Distiller 5 0 and white above the output may have color management applied by default This results in text printing as halftoned images The Xerox FreeFlow Print Server is rendering the file correctly however this is often
91. pon installation but can be disabled if you choose to do so If you wish to have it enabled at a later date a Xerox Service Representative must assist you Additional finishing information The Xerox FreeFlow Print Server is unable to dual staple 3 hole punched stock If dual staple is selected when using pre drilled paper improper registration will occur Select to single staple the job or print on non drilled stock and manually punch the holes after finishing of dual staple is complete 4 6 System Guide Fonts How to choose fonts Fonts Resident fonts Soft fonts Downloaded font Fonts The following information explains how to use and choose fonts for a job It also covers various resident and non resident fonts and their availability Although document source files can specify almost any image on a printed page images that contain letters numbers punctuation and symbols are common enough to require a special mechanism for dealing with them similar to movable type This mechanism is the font The Xerox FreeFlowG Print Server controller supports Adobe PostScript Type 1 and Type 3 fonts PCL scalable and bitmap fonts and TrueType fonts The most important thing to remember is that the font used to create a document must also be available to the Xerox FreeFlow Print Server controller NOTE 7he Xerox FreeFlow Print Server supports the euro character Most font families include the euro character At the Xe
92. r at 60 ppm you can compute how far from the end of the job to release the printer so that RIP and print finish at the same time PCI channel interface PWB trace capture Load the PCI Channel Interface PWB Trace command when software is installed and the PCI Channel Interface PWB is detected This procedure is usually performed at the request of Software Engineering or as part of a SPAR package System Guide Hints and Tips Perform a trace To start the trace perform the following Login as Administrator Select System Online Manager Select Channel Gateway Enable Input Device Online Input Control Start Submit a job from the host oN O m Be O PS After the job is completely received by the Controller select Input Control End 9 Open a Terminal window 10 Type cd opt XRXnps XRXgrpset bin and press lt Enter gt 11 Type dspTrc gt FileName txt and press lt Enter gt 12 Type Is I and press Enter to see the new file and the file size 13 If the file size is greater than 1 44 MB type compress FileName txt and press lt Enter gt If the file size is less than 1 44 MB go to Export the trace file to floppy Export the trace file to floppy To export the trace file to a floppy perform the following 1 Insert a blank formatted floppy into the floppy drive 2 Type volrmmount i and press lt Enter gt 3 If you used the compress command above type cp FileName
93. re sent to Save Facility for consumption Copy move delete saved jobs For jobs saved to the local drive the administrator can copy move or deleted the following formats as soon as the job ticket file exists e FRF Multipage TIFF PDF The Print Server invokes the Save Facility which calls the Save Job Library to process the request NOTE Copy move delete functions are only for files specified with the job ticket in the legal job format on the Print Server system These functions can only be performed on the local disk with the job ticket The user interface invokes the necessary scripts to complete the operation requested System Guide Printing Copying and saving jobs to CD For jobs saved to a CD R W the Save Facility calls the PM Library to copy or save the jobs However move job is not supported The user can specify CD RW as the Save Output Destination in the Queue or Job Properties The user then browses the directories to save to the desired location To improve performance the images of a job are saved to a temporary location first and then written to the CD once the last page has been RIPed For systems with a scanner the user can also select the CD as a save location NOTE There is no way to delete a file from CD a user can only delete all sessions or the last session Any deleted sessions cannot be reclaimed for reuse NOTE Writing to a CD requires that the data be supplied at a cons
94. resident fonts to create a document Downloaded fonts If you expect to create a document using fonts that are available on your workstation but not available at the Xerox FreeFlow Print Server controller your application may automatically download the font when the job is sent to the printer Fonts downloaded in this manner are considered temporary and are deleted from the Xerox FreeFlow Print Server controller as soon as the job is printed NOTE Hefer to your application documentation for more information on downloading fonts in your document If you are using a font in your application that has the same name as a resident font but is a different version it must be downloaded with the job The Xerox FreeFlow Print Server controller will use the downloaded font rather than the resident font NOTE Marking a font for permanent downloading in your application is not supported Optional or soft fonts Downloading fonts each time you print will increase the size of the file and result in a longer transmission time If your print jobs regularly require a font that is not a resident font you may request to have it installed as an optional font at the Xerox FreeFlow Print Server controller Your printing organization s font policy should give you the specific information you need to request a special font System Guide Fonts Font substitution A document may require a font that is not available a
95. ries that are new and old having zero and non zero values But Version 3 1 also includes the following fields Interrupt Status Options are Interrupt and Interrupted Job Source Indicates the Gateway through which the job was submitted RIP Interrupt Time Displays how long the job was suspended in the RIPing status if the job was interrupted by a Print Now job Version 4 0 This version is similar to version 3 1and includes all the same values as Version 3 1 However it also includes the exported value for Trapping The number displayed will be the total number of pages trapped within a job Version 5 x This version exports all entries including those for color attributes e Version 6 x This version contains Account ID User ID and additional job data for the purpose of identifying who ran jobs and the account to which users are assigned Version 8 x This version contains LCDS information including Final JDL and Final JDE Accounting file fields Job ID Container ID Report ID Host Job Number Record status The following information will help you identify accounting fields when viewing the accounting and billing information System assigned ID number When a job is sent to be printed or saved it is given a Job ID that the system uses to track the job Job IDs are generated sequentially but the numbers can be reset System assigned ID number The Container ID always has the same num
96. rox FreeFlow Print Server controller a font can exist in three forms A resident font is an internal font that is permanently stored on the Xerox FreeFlow Print Server controller and is always available An optional or soft font is a typeface that is loaded as needed at the Xerox FreeFlow Print Server controller This allows the Print Server controller to be customized with special fonts such as logos or other special font applications as needed A downloaded font is a font that has its requirements embedded in the actual source file If this font is not available at the Xerox FreeFlow Print Server controller the downloaded information is used to process and print the document Although it is useful it also creates a much larger file size System Guide Fonts Downloading fonts from the network Downloading commercial fonts from the Network allows fonts to be downloaded to the Xerox FreeFlow Print Server Controller from both Mac or PC platforms Supported application programs for font downloading are as follows PC Platform Adobe Type On Call Apple Macintosh Platform Adobe OCF Marisawa and Font Works Font download can also occur on a queue designed specifically for the Appletalk gateway This fonts usually a Japanese double byte or Chinese type font set Applications in the FujiXerox marketplace utilize the Appletalk two way protocol to poll the printer and then download the massive character sets needed in these
97. s per page black and highlight color is supported Scan to digital input on Nuvera 1xx Only Nuvera 1xx products have the capability to use the Scan interface and save a file This feature enables the operator to scan a file browse a file path to save the job and specify a name for the saved file In saving the operator is limited to these file formats e PDF Single Page TIFF Multi Page TIFF Copy input for multiple page TIFF files From the Copy user interface the operator can Save Print or Save amp Print multiple pages in TIFF format The job is saved or printed per operator selection If the option is to save the Save Facility calls the Save Job Library to save the job in TIFF format System Guide Printing RIP input NOTE f the product being used supports a scanner any image related to the job is saved without the image manipulation that was programmed in the job submission However the instructions are stored in the Saved Job Ticket to be used in job programming when reprinting In saving the operator is limited to these file formats e PDF Multi Page TIFF Single Page TIFF From the RIP input path the operator chooses Save Print and Print amp Save The input facilities CDF or Scan Facility call the Common Buffer Manager to generate saved and print ready images for color or black and white products The print ready images are sent to the Phoenix image disk while the save images a
98. seful for restoring user configurations at a clean Solaris Xerox FreeFlow Print Server installation or after a hard disk failure What is the basic purpose of System Backup and Re store The basic purpose of System Backup and Restore is to save a snapshot of the entire Solaris and Xerox FreeFlow Print Server disk for recovery at a later time System Backup and Restore is useful for restoring the system quickly after the corruption of the software System Guide 2 5 Backup and Restore What does Configuration Backup and Restore actually save Configuration Backup saves user defined settings only It does not save operating system or Xerox FreeFlow Print Server software It does not fix software corruption failures What does System Backup save System Backup makes a snapshot or image of the entire disk including the operating system and Xerox FreeFlow Print Server software The image is saved in a special protected unmounted partition XRXBackup on the Xerox FreeFlow Print Server hard disk SCSI tape drive or Unix file system How big are the files Configuration files can be very small depending upon the options selected during the backup The System Backup partition is set at 10 Gbytes specifically for the system image Where are the files saved Configuration files may be saves to any available Xerox FreeFlow Print Server location including the local hard disk or a shared network drive System files can on
99. sing the following procedure System Guide Troubleshooting 1 Log in as root Kill tcmrpcsvc process 3 Restart tcmrpcsvc process with opt XRXnps XRXtpclnt bin temrpcsvc from a terminal window to monitor its output message 4 Start Tape Client user interface in stand alone mode with opt XRXnps XRXtpcInt bin tapeclient from a terminal window to monitor its output message Print quality problems An image quality problem exists if a job has been submitted successfully but does not print correctly NOTE f Image Quality parameters are changed the Xerox 4 FreeFlow Print Server software must be restarted for the change to take affect NOTE The Image Quality default settings are optimized for the 4 printer If changes are made the factory installed defaults can be restored by selecting Defaults Selecting Reset sets the Image Quality parameters to the most recently applied setting To determine the print quality problem and possibly fix the problem perform the following 1 Retrieve the error page if one was printed 2 Submit the job to a draft PostScript printer if one is available to determine if the master is valid 3 Ensure that jobs are sent to the correct queue Ensure that a valid PDL is used 5 Ifthe problem still exists recreate the job with a different print driver and resubmit the job to the printer Font problems A font problem exists when incorrect printed fonts have character
100. spacing jagged characters text running off the page or sentences running into each other To determine and fix the font problem perform the following 1 Determine if the font is being downloaded with the job NOTE f a downloaded font is not found font substitution i occurs and an error page is printed 2 Ifthe font is not being downloaded with the job determine if the font is loaded on the server by viewing the Fonts module of the Xerox FreeFlow Print Server 7 6 System Guide Troubleshooting 3 If jagged characters are seen determine if there is a scalable option available for that font and whether the user selected that option 4 For incorrect characters or text that runs off the page determine if the document was created with one driver and printed with another driver 5 If you are comparing prints from a proof printer ensure that the same PDL file was used to make the prints on both printers 6 If small fonts are printing ragged change the default font renderer in Print Manager from the Adobe Type Manager to the Font Solution Inoperable system problems Determine which partition is full by opening a terminal window and perform the following 1 Telnet using another system into the controller and use the su command to become the root user 2 At the prompt type sync sync halt and press Enter 3 At the ok prompt type boot NOTE Pressing lt Stop gt and lt A gt may resu
101. t Information Bases MIBs only displays the printer and job status that they support NOTE Forwarding is not a job state that is broadcast by the controller therefore job forwarding information is not displayed by the SNMP job managers AppleTalk gateway configuration In Gateways using the AppleTalk tab the administrator can enable or disable the protocol If the protocol is enabled the administrator can also select a default queue set for Appletalk Queue server options In Gateways using the Queue Server tab the administrator has the option to enable or disable NetWare and to define a Preferred Server Name This entry field allows the administrator an easy method to directly point to a replica or NDS server name System Guide Gateway and Network Configuration NOTE It is recommended to set this after the first connect attempt has been made since the Preferred Server Name should be automatically available under normal conditions NetWare gateway configuration In Gateways using the NetWare tab the administrator can configure the NetWare Network automatically or manually If the automatic mode is selected a wizard steps the administrator through the configuration of the Novell Server and the NetWare Printer queues for the Xerox FreeFlow Print Server If the manual mode is selected the interface enables manual entry and filtering for the Novell setups and printer queues LPD gateway configuration
102. t XRXnps XRXweb jre bin java Xms128M Xmx128M Xmn32M XX MaxPermSize 64M Since JDFGW shares a single JVM with Internet Services Gateway there is no single process dedicated to JDFGW In addition to this look at the JDFGW log file 2 Logging files are located at var spool XRXnps log JdfJmfGateway log O 3 Upon a new restart of FreeFlow Print Server or new restart of JDFGW the JDFGW log shows 2006 06 06 16 27 07 INFO com xerox gateways jdfjmf common JmfGatewayListener init thread 10 Gateway Running on http server IP address will appear To indicate that JDFGW is running and now ready to process JDF tickets 4 By default JDFGW is configured to log all messages There are many levels of logging SEVERE highest value WARNING INFO CONFIG FINE FINER FINEST lowest value If you wish to change the level of logging you can do so by editing the configuration file opt XRXnps configuration printSvc config Set the default logging level for the root logger evel value With value being SEVERE WARNING INFO CONFIG FINE FINER FINEST System Guide 1 5 Gateway and Network Configuration SNMP gateway configuration SNMP displays the status of network devices Using the SNMP tab in the Xerox FreeFlow Print Server Gateways the administrator can select among a number of features and settings for SNMP NOTE SNMP requires a standard license The System Administrator must enable SNMP i
103. t includes software developed by the Apache Software Foundation http www apache org This product includes software developed by the JDOM Project http www jdom org This product includes software developed by the Jaxen Project http www jaxen org iGen3 is a registered trademark of Xerox Corporation in the US and or other countries Xerox FreeFlow8 and SmartPress are the trademarks of or licensed to XEROX CORPORATION Table of contents Introduction About this gulde ene eee bE Pe RU bag ee eho eee ee ee ii v CONICS PTS ii v CODVenlions 3 0 oe esed rad eges adr cud e eur rye meum Ea ie ura a a ewe ae ea eee ses ii v Customer SUPPOM m eec reddet n Rn x Race RR a KORR t a e RR UR A Re ec e d ii vi 1 Gateway and Network Configuration Job Definition Format UDF 20 0 tte ee 1 2 Technical Overview 00 ccc ete 1 2 The JDF Process isse gua deed Pl eed UPPER Etude pn E dU RS 1 2 Receive JDF Job Tickets from Hot Folder sslllsellssesse 1 2 Process JDF Job Tickets 0 2 0 cece eee 1 2 Submit Data Files to FreeFlow Print Server 0000 0 evacuees 1 3 Updates and Outputs JDF Job Tickets 000000 e eee eee 1 3 Processes invalid syntax value JDF Job Tickets 2 0 000 1 3 JDF Workflow Example lssseleseesee RR es 1 4 JDF Gateway Considerations l lisllseeellee ees 1 4 Troubleshooting JDF Gateway sssssseeeee
104. t the Xerox FreeFlow Print Server controller and has not been downloaded with the source file When the requested font is not available font substitution will take place PostScript fonts A single default font set by the System Administrator in the Xerox FreeFlow Print Server software will be substituted for any font requirements that cannot be met at the Print Server controller A message will be printed to confirm that a substitution has taken place PCL 5e fonts Another type of substitution occurs for PCL fonts If a requested PCL font is not available the Xerox FreeFlow Print Server controller will determine which available font best matches the requested one and perform the substitution Any PCL stream that does not have any fonts specified in the file will have the default font programmed in the PCL font section for the corresponding queue in Queue Management 5 8 System Guide Accounting and Billing Accounting and Billing The following section explains the various accounting log versions that are available for systems configured with accounting and billing capability It also lists the billing meters for each region and an explanation of each meter Accounting The Accounting function in the Xerox FreeFlow Print Server software produces a number of reports that enable the administrator to accurately bill customers Auto exporting accounting log The Accounting function will automatically e
105. tal image shift yshift horizontal side 2 shift xshiftback lt n gt vertical image shift C C C C C e C C C C C C yshiftoack lt n gt vertical side 2 shift C C prez n m pages to print 1 nostich nostaple stich staple l System Guide 3 5 Printing 2 Page order override C ton C nto1 3 Background forms e C bf lt background form gt background form e C cf lt n gt cycle from start location C disposition lt savemaskG4 IlsaveformG4 gt 4 Selectable halftone not including full color C halftone defaultHalftone course Imediuem fine extrafine gt 5 Highlight color highlight printing color e C hc color highlight color mismatch action C hcm lt abort ignore operator highlight mapping color scheme e C hrc pictorial presentation colorToHighlight automatic highlight mapping color C mcz lt color gt 6 Hold job for manual release C holg 7 Selectable resolution e C res 13001600 I gt 8 Other e C pcl5c Highlight color programming in ASCII job ticket The administrator can submit job programming parameters that identify the algorithm and mapping to be used for rendering full color into highlight color printing The user may also specify what action to take if there is no match For monochr
106. tant rate It is advise to keep activity to a minimum during high write periods Saving custom templates The operator can create a customer template as well as program any combination of imposition settings and save them under a unique user specified name as a Save As User Defined Template The template later appears in the Layout Style drop down menu When it is selected it displays all the previously programmed settings These can be modified or left in tact The template can also be deleted at any point Job previewing and editing The Print Server has a number of editing features for saved jobs Editing thumbnails For the DT100 120 family of products the Print Server enables the user to preview saved job in PDF TIFF PS or FRF file formats The Job Preview function allows the user to view both a thumbnail image that is a Thumbnail Resolution Image TRI and a full System Guide Printing display of the saved image that is a Display Resolution Image DRI The Job Preview provides a menu offering the user a number of features Fit the image to page Rotate the image Scale the image Fit the image to the page by height and width e Select the page e Go to the next page Go to the previous page e Go to the end of the page Go to the front page The Job Preview function can be accessed by right clicking the job listed either in the Printer Manager or the Job Manager Using the PDF edit
107. te Services Software There are several key components to this service suite along with future capabilities Problem Reporting allows administrators to send problem data to Xerox Service teams for analysis This service can also be extended to provide analysis of problems over time to help the customer optimize system use Service Requests allow Xerox service personnel to proactively push automated actions that the Xerox devices would perform to optimize the customer s system Support Access will enable customers to collaborate in problem solving and share desktops with Xerox Service and Support teams This would occur in real time by enabling an observe control view of the system Billing future capability will enable Xerox to manage system meter reads in a consistent and timely manner NOTE Refer to the Remote Services Installation Guide for more information System Guide 7 19 Troubleshooting 7 20 System Guide Hints and Tips General Hints and Tips This section describes methods for handling workstation issues optimizing job performance and enhancing image quality These procedures address workstation display Disabling the Solaris Screen Saver To disable the Solaris Screen Saver 1 Open a Terminal window 2 Type the following path cd usr openwin bin 3 Type dtpower 4 Select Yes from the Scheme Confirmation window that opens The Power Saver screen is displayed 5 From th
108. ted using xcmHrDevDetaillndex e xcmHrDevDetailValue Integer e xcmHrDevDetailValueString System Guide 1 9 Gateway and Network Configuration Localization of text and units of measure With the Xerox FreeFlow Print Server SNMP text and units of measure can be independent of the locality selected as part of the Local User Interface LUI 1 10 System Guide Gateway and Network Configuration Although the default is set so that the SNMP locality and unit of measure is the same as that of the LUI the new feature allows the administrator to select a different locality or unit of measure for the SNMP gateway Remote SNMP clients can control the localization of text objects of syntax LocalizedDescriptionStringTC by setting the MIB object prtGeneralCurrentLocalization Access is changed from Read only to Read Write However Remote SNMP clients cannot control the units of measure localization of numeric MIB objects The localization of these objects can only be controlled from the LUI SNMP configuration variables Of the many parameters that are available for SNMP configuration only the ones of common interest to Xerox customers are shown in the following table Table 1 2 Configuration Variables Parameter Name Description B Ene gi is CommandLine Turn on off the following flags I logging to SNMP DEBUG LOG w logging to window Printer operator The name of the printer operator Stri
109. the following Queues e User accounts e Network Setups e Stock Database Tray mapping e Stacker Finisher settings e LCDS Resources e ICC Profiles TRCs e Image Quality and Decomposition Any mounted local or remote drives Ideally the Configuration settings should be backed up at weekly intervals CAUTION Use the Xerox FreeFlow Print Service save and reprint capability to save jobs for future use Job ticket information as well as color information is retained for each job NOTE See Online Help for detailed procedures When to Backup and Restore a Configuration The following items detail when to use the backup and restore configuration option It is recommended that the Configuration Backup process be performed in weekly or monthly intervals and be completed during a time when the printer is not in use such as at night The Configuration Backup file can be saved to a shared network drive System Guide 2 3 Backup and Restore Restore Configuration To restore customer settings after a hardware or hard disk failure For restoration after a software installation that included an installation of the operating system When you only need to restore individual items such as queue setups custom security profiles network and gateway settings or paper stock or tray mappings It is not recommended that jobs be backed up using the Configuration Backup Use the Print Services feature to save jo
110. tion 1 VPS 2NONVPS This sets Port 1 as VPS and Port 2 as NONVPS setVPSoption 1VPS This sets Porti as VPS and leaves Port 2 unaltered setVPSoption 2NONVPS This leaves Port 1 unaltered and sets Port 2 as NONVPS Restart the Print Server software after setting this option NOTE Refer to the Security Guide for more information on the 4 Secure Socket Layer 3 8 System Guide Printing TIFF files TIFF orientation This section discusses the TIFF tags supported by the Print Server software and the guidelines for printing TIFF files to achieve the optimum performance GetTIFF and GetForm The GetTIFF and GetForm operators provided in the Print Server software allow the administrator to place a variety of external objects on the page that are not supported by the native PostScript language These operators support TIFF files PostScript segments PostScript files EPS files and baseline JPEG JFIF files The GetTIFF and GetForm operators take the name of the file that contains the external object and using the default coordinate system places the lower left corner of the object in the lower left corner of the page Then the administrator can manipulate the object using standard PS procedures The GetTIFF and GetForm operators are encapsulated and do not affect the Graphics state parameters like color or font Additionally GetTIFF and GetForm execute the same sequence of calls that are involved in Xerox Forms
111. ttributes that the XPIF library is setting In cases where the tray to media mapping is not happening as expected then this log can give clues on how the mapping is being translated into job attributes opt XRXnps log JPM Debug Log 7 8 System Guide Troubleshooting Gateway problems Gateway logs reveal how the data is being received by the system opt XRXnps log CGAPI Debug Log for IPP gateway opt XRXnps log XLP Debug Log opt XRXnps log Socket Debug Log PDL problems If a problem exists with a PDL job the System Administrator can ask the job submitter specific questions to identify the problem Possible questions that may help are the following What printer driver was used to create the file What application was used to create the file Do all applications create this file format Have you tried to use a different printer driver If not do so to conclude if it also creates problems Has the file printed previously on a different printer Was the file recreated and resubmitted Have you checked to see if the destination queue is accepting files Were the resources adequate Did this file or a similar file print on a previously installed version of the system software PostScript problems The following questions may be helpful to ask when trying to isolate a PostScript problem What printer driver was used to create the file What client application was used to create the file Was the
112. txt Z floppy floppyO and press lt Enter gt If you did not use the compress command above type cp FileName txt floppy floppy0 and press lt Enter gt 4 Type eject and press Enter Utility Change Description Focus lopt XRXnps bin setascii decomposer Forced ASCII files through Black and designated decomposer that is white ASCII through PCL Implemented in queue manager in 2 1 opt XRXnps bin setfifomode Enables FIFO job reception mode Both in front end of system 8 8 System Guide Hints and Tips Utility Change Description Focus opt XRXnps bin setFontSize opt XRXnps bin setimagepath opt XRXnps bin setlcdsDJDEsemicolon opt XRXnps bin setcddsDJDEspimm lopt XRXnps bin setlcdsPmodeSwop opt XRXnps bin setlocopycount opt XRXnps bin setpapdbootswitch opt XRXnps bin setsetlineterm opt XRXnps bin setsetpclcontrol Option opt XRXnps bin setpclcontrol Option2 opt XRXnps bin setpclcontrol Option3 lopt XRXnps bin setV PSoption In 3 1 allows user to set the font size on the main GUI to a larger and more visible size Disables Enables Xerox Image Path any problems that necessitate using this utility should be reported to Xerox development ASAP Allows for correct printing of a DJDE that has the incorrect termination of END instead of END J11patch compatibility Enables the system to ignore Ox b in between DJHDE begin records J11
113. uide Troubleshooting LP LPR and the ASCII job tickets The following procedure is used to verify that the attributes and options are correct oe ee Open a terminal and login as root Enter setenv LD LIBRARY PATH opt XRXnps lib Enter home rlech bin getAttrsTv The program executes and lists valid options Enter g j the job number from Job GUI The job attributes display NOTE For detailed procedures see the Online Help Rebooting and restarting Recovery procedures throughout this guide instruct you to either reboot or restart the software To reboot the system and perform a file system check perform the following 1 SOC ee qub cM Place your mouse cursor in the background outside of the Xerox FreeFlow Print Server Print Services window Right click and select Programs Select Terminal Put your mouse cursor in the window and type su Select Enters Type in your root password Select Enter A symbol displays NOTE When entering text do so in lower case because UNIX is a case sensitive system 8 Type sync sync halt 10 11 12 13 14 Select Enter The system reboots A Program Terminated message and an OK prompt display Type boot s Select Enter The system reboots When you receive the following message Type Ctrl d to proceed with a normal startup or give root password for system maintenance type the root password again Select Enter
114. w Print Server attributes The following NPS Ip lpr options are supported 1 NPS general options C acct text account information System Guide 1 15 Gateway and Network Configuration C collated C uncollated C copies2 n C drilled C format lt pdl gt document format C media lt n gt x lt m gt C pr lt n gt lt m gt pages to print C size2 n C xshift horizontal image shift C yshift horizontal side 2 shift C xshiftback lt n gt vertical image shift i 1 QC yshiftback n vertical side 2 shift e C nostich nostaple stich staple l Page order override C ton e C nto1 Background forms C bf2 background form gt background form e C cf2 n cycle from start location e QC dispositionz savemaskG4 IlsaveformG4 gt Selectable halftone not including full color QC halftone defaultHalftone course medium fine extrafine gt Highlight color highlight printing color e C hc color highlight color mismatch action e C hcm lt abort ignore operator gt highlight mapping color scheme C hrc lt pictorial presentation colorToHighlight automatic highlight mapping color e C mc lt color gt Hold job for manual release C hold Selectable resolution C res lt 300 600 I gt Other
115. when you are finished NOTE For CF systems billing meters are maintained within the print engine For additional information contact a Xerox Service Representative Xerox billable events include the following Waste sheets that are sent to a stacker as part of the process to resolve a condition in the system Waste sheets that are manually removed from a stacker Each impression or imaged side of a sheet Administration pages such as the banner page or error page Internal reports such as billing or accounting reports All completed sets and stacks Sample jobs Any partial sets that are generated by a programming conflict a PDL error or a cancellation of a print job by the operator during printing Administration pages and sample jobs will be billed as 1 sided sheets Billable events do not include the following Blank sides inserted by the system for example the last page of an odd numbered 2 sided job Any partial sets generated when the system fault recovery forces the job to be saved or cancelled during printing Slip sheets Blank sheets Blank sides created as part of the job Fuser cleanup sheets Waste sheets that are manually removed from the feeders and print engine System Guide 6 9 Accounting and Billing Billing meters e Sheets purged by the system for fault recovery or image quality adjustment The Xerox Billing Meter window tracks the time and date of the last
116. xFormCache 16 000 000 16 000 00 16 000 00 32 000 00 32 000 00 0 0 0 0 0 MaxFormltem 100 000to 100 000to NA 100 000 to 100 000to 100 000 to 16 000 000 16 000 00 16 000 000 32 000 00 32 000 00 0 0 0 0 0 600 X 600 System Guide 8 3 Hints and Tips Table 8 1 New Default Settings for PostScript e Entry 61XX Highlight Nuvera Resolution Family Color 100 120 DT75 90 Color iGen3 6060 VM 48 to 64 48 to 64 48 to 64 32 to 64 48 to 96 48 to 96 100 000 to 100 000to 100 000to 100 000to 100 000 to 100 000 to MaxFormCache 16 000 000 16 000 00 16 000 00 16 000 00 32 000 00 32 000 00 0 0 0 0 0 0 MaxForm Item 100 000 to 100 000to 100 000to 100 000to 100 000to 100 000 to 16 000 00 16 000 00 16 000 00 16 000 00 32 000 00 32 000 00 0 0 0 0 0 0 1200 X 600 VM 64 to 64 NA 64 to 64 32 to 64 NA NA 100 000 to NA 100 000 to 100 000to NA NA MaxFormCache 16 000 00 16 000 00 16 000 00 0 0 0 MaxFormltem 100 000 to NA 100 000 to 100 000 to NA NA 16 000 00 16 000 00 16 000 00 0 0 0 1200 X 1200 VM NA NA 64 to 64 NA NA NA NA NA 100 000 to NA NA NA MaxFormCache 16 000 00 0 MaxFormltem NA NA 100 000 to NA NA NA 16 000 00 0 Ethernet To keep the network from becoming over loaded with jobs when several clients are simultaneously submitting and printing it is important to have a fairly fast ethernet 100BaseT or faster Gateways If a user has all of the Xerox FreeFlow Print Server gateways installed and active perf
117. xport and purge the accounting data when the database reaches 80 capacity This will protect data from being overwritten before the log runs out of space The export function is performed automatically and then the file is saved automatically to a designated directory The default file directory where the accounting log is saved is export home xrusr accountingexportfiles NOTE When purging the oldest entry is purged first Accounting exported values The Accounting feature tracks all jobs that have been processed and printed enabling your site to charge for use of the Xerox printing system There are various versions of the accounting log supported by the Xerox FreeFlow Print Server for exporting The following list describes each version Refer to online Help for more details Version 2 This is the most common version that is supported for the Xerox FreeFlow Print Server printing system If this version is selected to be exported it will not include any new accounting entries e Version 3 This version will export all entries that are new and old having zero and non zero values Additionally entries will be exported that are not viewable on the interface These System Guide Accounting and Billing entries are Channel Idle Time Initial JDL Initial JDE DUDE Records Read and Lines Printed e Version 3 1 This version is similar to Version 3 and includes the same exported values as Version 3 that is all ent
118. ystem administrator forgets the system password perform the following 1 Open a terminal window Logon as the root user by typing su and select lt Enter gt Enter the password and select lt Enter gt 3 At the prompt enter the following cd opt XRXnps XRXui61XX data and select lt Enter gt 4 Type ls la and select lt enter gt Delete the files npw and sum by typing rm npw sum and selecting lt enter gt Open the System menu and select Logon Select the desired user type and enter the password Select lt OK gt An error message displays A problem was detected in the password file Select lt OK gt and retype the default password again and select lt OK gt A message displays in the main window which reads Missing password file recreated Select on the missing password file recreated message A pop up window displays the service code C03 501 Another message is displayed which reads The missing password file has been recreated All current passwords are now valid Contact the system administrator to install operator and system administrator passwords System Guide Troubleshooting 10 Select Reset Restart Xerox FreeFlow Print Server software without rebooting If Exit is accidentally selected from the Xerox software perform the following to start the software without rebooting the controller Open a terminal window and enter the followi

Xerox 6360 All in One Printer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents