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Viking 56K Network Card User Manual

1. Fax Group 3 Class 1 Class 2 Fax Default is Class 1 Max Fax Baud Rate 14400 Receive 14400 Transmit Voice Rockwell Voice API ADPCM Compression supported Caller ID Modem Caller 10 Commands are not supported Speakerphone Modem Speakerphone Commands are not supported Distinctive Ring Modem Distinctive Ring Commands are not supported 4 The MacComCenter Assistant will guide you through the rest of the setup pro cedure Follow the onscreen instructions until the setup has been completed Oo MacComCenter Assistant B Introduction Welcome to the MacComCenter Assistant This assistant will guide you in configuring some of MacComCenter s settings All of these settings can be modified at any time within the MocComCenter Plus application or by running the MacComCenter Assistant again We ll begin by getting some personal information Click the right arrow to continue Your MacComCenter software installation is now complete Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Remote Access Mac PPP Setup 1 From the Apple menu select Control Panel and then choose TCP IP From the Connect Via pop up menu choose PPP From the Configure pop up menu choose PPP Server In the text box labeled IP Address enter the IP address given to you by your ISP In the text box labeled Domain Name enter the domain name given to you by your ISP Clos
2. Select MNP 10 link negotiation at highest rate Select MNP 10 link negotiation at 1200 bps Select MNP 10 link negotiation at 4800 bps Disable MNP 10 extended services Enable MNP 10 extended services Enable MNP 10 extended services detection only Disable MNP 10 fallback to 2400 bps V 22 bis 1200 bps V 22 Enable MNP 10 fallback to 2400 bps V 22 bis 1200 bps V 22 Disable MNP10 EC Disable MNP10 EC and set transmit level lt tx level gt 0 to 30 0 dBm to 30 dBm 4 Chapter 6 Command C0 C1 C2 C3 A0 A1 A2 3 Bn MNP 10 Command MO M1 M2 H0 H1 H2 KO K1 K2 Q0 Q1 SEC 0 SEC 1 lt tx level gt VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Commands Continued MNP 10 Command Function M0 Select initial transmit level of 26 dBm M1 Select initial transmit level of 30 dBm M2 Select initial transmit level of 10 dBm M3 M10 Select initial transmit level of 10 dBm M11 Select initial transmit level of 11 dBm M12 Select initial transmit level of 12 dBm M30 Select initial transmit level of 30 dBm E0 Disable the compromise equalizer 1 Enable the compromise equalizer W Class Commands Command Function B Display list of permanently blacklisted numbers D Display list of delayed numbers NCn Change country to one of eight NVRAM Caller ID Commands Command Function CID 0 Disable Caller ID CID 1 Enable Caller ID w
3. 1 After the boot sequence you will be prompted with the New Hardware Found message Click on the Ok button 2 The Update Device Wizard window will appear The device found should read 56Modem Insert the Viking modem driver diskette that was supplied with your modem into the floppy drive If the diskette was not included or lost the drivers can be downloaded from our Web site Then click on the Next button 3 Your system will retrieve the necessary drives off the driver diskette Note that the Device Found has changed from 56Modem to the Viking V 90 K56Flex EXT PnP Modem Then click on the Finish button Your installation is now complete Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows 98 Software 1 You will be prompted with the New Hardware Found message Then Add New Hardware Wizard window will appear A message in the window will read This wizard searches for new drivers for 56Modem Click on the Next button Add New Hardware Wizard 2 A new message inside the Add New Hardware Wizard window will read What do you want Windows to do Select Search for the best driver for your device Recommended Then click on the Next button Add New Hardware Wizard Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows 98 Software Continued 3 The next message that should appear
4. es wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your tele phone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of all the REN s of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area your telephone equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted tele phone service If you experience trouble with this telephone equipment please contact Viking Components Inc Customer Support at 888 801 9181 for information on obtaining ser vice or repairs The telephone company may ask that you disconnect this equipment from the net
5. icon to open Locate the Viking Modem Installer icon on the CD and double click on it to launch Viking Modem Installer Note If the CD can not be located the drivers can be downloaded from the Viking Components Web site at www vikingcomponents com 3 Select Viking 56K External Modem by clicking on its button Then click the Install button to begin the driver installation Viking Modem Driver Installation Select your Viking modem from the list below and click 1 1 Install to install the modem device driver and serip Mes Click Remove to delete them Q Viking 56K USB Modem Install Viking 56K External Modem O Viking SK PC Cara Modem Cne 7 Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Mac OS 7 5 3 or Later Continued 4 Once the driver installation is done click the Quit button to leave the installer Installation is done Click QUIT to leave the installer Click CONTINUE to perform additional installations 5 Click the Restart button to restart your system is Please restart your Macintosh before using any of the installed items 6 From the Apple menu select Control Panel and then choose Modem Next to Connect via the Modem Port should be listed Locate the Modem pop up menu in the Setup section If your Internet Service Provider ISP supports 56KFlex and V 90 select Viking 56k_v90 For ISP s that o
6. RJ 11 This is a standard residential phone line Warning Do not use a PBX or digital phone line These phone lines may damage the Viking Components External fax modem or phone equipment PBX or digital lines are used by many businesses for their phone systems To determine if the line you wish to use is analog look on the jack or the phone If it says analog computer data or modem it is an analog line If you are in an office and the phone is not labeled check with the phone system administrator If you are in a hotel call the hotel operator for more information Communications Software requirements Please refer to the communication software User Guide for additional system requirements for installing the communication software 3 Chapter 2 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 3 Installation This chapter contains instructions on installing your Viking 56K External fax modem Hardware Installation 1 Turn off your computer and any attached devices such as printers or external drives 2 Locate the serial port on the back of your computer and connect it with the ser ial cable on the back of the external modem Windows Based Systems It may be marked COM SERIAL MODEM or RS 232 Do not select AUX GAME or PARALLEL port If you are not familiar with the location of these ports your computer uses icons to mark its ports or there are no markings on any of the ports please refer
7. Viking PC Card modem Some solutions may not apply to your operating system or may not be listed If your problem is not answered in the following sections please proceed to page 39 on contacting Viking for support For software problems please refer to the communication software User Guide for solutions General Problem Ss Solution Modem does not respond modem Did you select the correct modem type If the Viking communication error or modem modem is not listed try a Hayes compatible modem Is the COM Serial cable completely plugged into its port and are all of the connections secure Check your computer s BIOS setup You may need to dis able a built in COM port to prevent conflict e Is your operating system set to the correct Com port and IRQ Please refer to chapter 4 Technical Notes for detailed information Did you select the correct COM port Usually the com munication software selects the COM port automatically during installation Be sure that the COM port setting in your communication software matches the setting used in your Card and Socket Services software Check your computer for conflicting COM port settings e Does your system recognize your Viking external modem If the modem stop after the computer enters power sav ing mode disabling this feature is recommended 24 Chapter 5 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE General Co
8. a standard phone and listen ing for a dial tone Change software to use new modem How can change the speaker vol The volume can be changed through AT Commands Use ume on the modem the following AT Commands to change the volume levels ATLO Set lowest speaker volume ATL1 Set low speaker volume ATL2 Set medium speaker volume ATL3 Set high speaker volume ATMO Turn speaker off ATM1 Turn speaker on during handshaking and while receiving carrier ATM2 Turn speaker on during handshaking and while receiving carrier ATM3 Turn speaker off during dialing and receiving carrier and turn speaker on during answering 6 Chapter 5 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Mac OS 7 5 3 or Later e If your modem has difficulty operating verify the modem settings In the exam ple below we have entered only the pertinent information To access this screen simply open the hard drive and go into the MacComCenter folder Click on the MCC Terminal icon Once it is open go into Setup Modem and verify the fol lowing settings Modem Strings init string SAT amp FEILIVIX4SO OST 60 msr are C Auto baud Answer options Answer on ring 2 E Endre Catier 10 A rop OTR on exit m Line settings Dial timeout 60 F Delay before redial 60 8 Dial options Redial attempts 5 E sois CE Flow control RTS CTS Pert Baud rate Data bits Parity CONNECTION SCRIPTS Mac
9. and 24 hours a day Before calling Technical Support please prepare to have the following available e Modem part number or Viking bar code on the modem e Machine type e Operating system Detailed descriptions of question or problem Viking Components Technical Support Phone Number 888 801 9181 E mail techsupport vikingcomponents com Et Chapter 8 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE o o 9 Communication Regulations INDUSTRY CANADA IC NOTICE NOTICE The Industry Canada IC label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective oper ational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents s The department does not guarantee the equip ment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be con nected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of ser vice in some situations Repairs to certified equipment should be coordinated by a representative designat ed by the supplier Any repairs or alterations made by a user to this equipment or equip ment malfunctions may give the telephone communicat
10. in the Add New Hardware Wizard is Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search Select Floppy disk drives Insert the Viking modem driver diskette that was supplied with your modem into the floppy drive If the diskette was not included or lost the drivers can be downloaded from our Web site Then click on the Next button Add New Hardware Wizard Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Chick Next to start the search 2 F CD ROM dive I Microsoft Windows Update I Specify a location Bronse eee eles e 4 The next message should read Windows driver file search for the device Viking V 90 K56Flex EXT PnP Modem The bottom of the window will show your drive A or diskette drive as the location of the modems driver The driver listed should read MDMVEXT INF Click on the Next button Windows drives file search for the device 8 Viking V 90 K56Flex EXT PriP Modem Windows is now ready to install the best driver for this device Click Back to select a different diver or click Next to continue 3 Location of diver Se Ee A MOMVEXT INF lt Beck me Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows 98 Software Continued 5
11. to your systems Owner s Guide for detailed instructions The Viking external modem comes standard with a 9 pin connector on its serial cable to correspond with the majority of today s systems If you computer has a 25 pin serial port you will need to purchase a 9 pin male to 25 pin to female adapter Mac Based Systems Locate the external modem port on the back of your machine Plug the corresponding connector on the serial cable into this port COMISerial Port 5 Sfm Phone L Jack Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Hardware Installation Continued 3 Plug the AC power adapter into a standard wall outlet Also plug one end of the phone cord into a wall phone jack A Warning The phone jack you use must be for an analog phone line If you are in a office building it may use digital phone lines If you are not sure of the type of phone lines your office building has contact your phone sys tem administrator 4 Rest the modem on its side Locate the two phone cord jacks toward the cen ter of the bottom panel These jacks are interchangeable when connecting the modem to a wall jack and a phone Plug the available end of a phone cord into one of the jacks and the other end to the phone jack located on the wall If you wish to use your modem and phone through the same wall phone jack plug the cord from your phone into the remaining jack on the modem Note You can not us
12. Flash supports V 90 amp K56 Flex for maximum compatibility DATA MODEM e V 90 K56 Flex V 34 33 6kbps V 32bis V 32 V 22bis V 22 V 23 and V 21 Bell 212A and 103 e V 42 LAPM MNP2 4 and MNP10 Error Correction e V 42bis and MNP5 data compression FAX MODEM e V 17 V 29 V 27ter and V 21 channel 2 Supports DTE speeds of up to 230 400bps Serial Interface is ITU T V 24 EIA TIA 232 E compatible Supports Caller ID and Distinctive Ring Chapter 1 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 2 Before You Install It is recommended to read any additional information in your system s Owner s Guide regarding external modems before continuing System Requirements Computer Any computer with a COM SERIAL MODEM or RS 232 port Compatible Operating Systems e Mac OS 7 5 3 or Later e DOS Windows 3 xx Windows 95 Windows 98 Windows NT 4 0 Computer Memory 4MB Hard Disk Space e Less than 2MB Phone Line Standard residential analog RJ 11 Cable Interface T 555 Mini Din 9 e Mac version 2 Connector PEEN 9 Pin Serial e Windowst version o connector Note Cable interfaces are not interchangeable between Mac and Windows ver sions t25 pin cable interface available with the purchase of an adapter 2 Chapter 2 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Phone Line Requirements The phone line required by the Viking Components fax modem is an analog
13. OK CONNECT RING NO CARRIER also for busy if enabled and dial tone not detected NO ANSWER and ERROR 9 Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Basic AT Command Set Continued Command Function X1 Report basic call progress result codes and connections speeds OK CONNECT RING NO CARRIER also for busy if enabled and dial tone detected NO ANSWER CONNECT XXXX and ERROR X2 Report basic call progress result codes and connections speeds i e OK CONNECT RING NO CARRIER also for busy if enabled and dial tone not detected No ANSWER CONNECT XXXX and ERROR X3 Report basic call progress result codes and connection rate i e OK CONNECT RING NO CARRIER NO ANSWER CONNECT XXXX BUSY NO DIAL TONE and ERROR X4 Report all call progress result codes and connection rate i e OK CONNECT RING NO CARRIER NO ANSWER CONNECT XXXX BUSY NO DIAL TONE and ERROR YO Disable long space disconnect before on hook Y1 Enable long space disconnect before on hook 20 Restore stored profile 0 after warm reset Zi Restore stored profile 1 after warm reset 00 Force RLSD active regardless of the carrier state amp C1 Allow RLSD to follow the carrier state amp D0 Interpret DTR ON to OFF transition per amp Qn 800 amp Q5 amp Q6 The modem ignores DTR amp Q1 amp Q4 The modem hangs up amp Q2 amp Q3 The modem hangs up amp D1 Interpret DTR ON to OFF transition per amp Qn am
14. OS 7 6 or Later 1 Copy the Viking 56k V 90 Modem script to the Modem Scripts folder in the Extensions folder 2 To access it go to the Control Panel and select Modem Then select Viking 56K V 90Modem 3 Close out of the Modem Script Control Panel and select Save 7 Chapter 5 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 6 Basic AT Commands From terminal mode or command line AT commands allow you to control your modem If you are using your communications software to operate your modem the software menus configure the AT commands Follow the instructions in this chapter to operate your modem directly from the terminal mode Guidelines AT precedes most commands Enter the AT commands exactly as they appear in the following Command column The commands can be type in either upper or lower case letters but cases should not be mixed There can be up to a total of 40 characters in one command and spaces are not necessary To activate a complete command string press the Enter key Basic AT Command Set Command Function A Re execute command A Go off hook and attempt to answer a call BO Select V 22 connection at 1200 bps B1 Select Bell 212A connection at 1200 bps C1 Return OK message Dn Dial modifier EO Turn off command echo Turn on command echo HO Initiate a hang up sequence H1 If on hook go off hook and enter command
15. The final message in the Add New Hardware Wizard should show your new Viking modem Viking V 90 K56Flex EXT PnP Modem the top A message Windows has finished installing the software that your new hardware device requires should also appear Click on the Finish button Add New Hardware Wizard Your installation is now complete Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows NT 4 0 1 From the Start button on your desktop select Settings and then Control Panel 2 Click on the Modems icon The Install New Modem window will appear You should receive a message Please wait while Windows NT attempts to detect your modem gt a Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows NT 4 0 Continued 3 You will receive a message that a Standard Modem was found Click on the Change button to load the correct modem and drivers Install New Modem g lt na 4 A window will appear showing a list of Manufacturers and Models Click on the Have Disk button Install New Modem Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows NT 4 0 Continued 5 Insert the diver diskette that was included with your modem If the diskette was not included or lost the drivers can be downloaded from our Web site Select your floppy diskette drive at the bottom of the win
16. VIKING 56K EXTERNAL MODEM MAC amp WINDOWS 0S Manual No 1005258 Release 06 99 Rev B SPEED POWER PERFORMANCE VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 4 6 7 8 9 10 11 11 12 13 15 16 20 21 21 2 23 24 26 27 28 28 37 38 39 40 42 43 Table of Contents 1 Introduction 56K External Features amp Specifications 2 Before You Install System Requirements Phone Requirements Communications Software requirements 3 Installation Hardware Installation Software Installation Mac OS 7 5 3 or Later MacComCenter Communication Software Remote Access Mac PPP Setup Free PPP Setup Windows 95 Windows 98 Windows NT 4 0 Using Data amp Fax Communication Software Changing the Modem Initialization String 4 Technical Notes Status Light Definitions Windows 95 amp 98 COM Ports and IRQ Settings 5 Troubleshooting General Mac OS 7 5 3 or Later 6 Basic AT Commands Guidelines AT Commands 7 Modem Driver amp Firmware Upgrades 8 Contacting Technical Support 9 Communication Regulations 10 Warranty amp Disclaimer Information VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Introduction Congratulations on purchasing your Viking Components 56K External fax modem for your computer To turn your computer into a communications center all you need is your Viking fax modem and a standard analog phone line Viking Components 56K External Modem Features amp Specifications 2Mb
17. dow and click on the Ok but ton Install From Disk 6 Select the Viking V 90 K56Flex EXT Modem below the Models section on the window Then click on the Ok button install New Modem Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows NT 4 0 Continued 7 The next window will show the selected modem has changed from Standard Modem to Viking V 90 K56Flex EXT Modem Click on the Next button Install New Modem 8 Complete the information needed under the Location Information window Then click on the Next button Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows NT 4 0 Continued 9 The Modem Properties window will appear To view and or change your new modems dialing properties first select the Viking V 90 K56Flex EXT Modem under the modem section of this window Then click on the Dialing Properties button Make any changes needed Click on the Close button Your installation is now complete 20 Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Using Data and Fax Communication Software Usually most communication software installation programs will automatically detect your Viking fax modem and preform the appropriate configurations In some cases you may find it necessary to configure the software so it can send the appropriate commands to the fax m
18. e the TCP IP control panel and click Save 2 From the Apple menu select Control Panel and then choose Remote Access PPP Enter your user name password and phone number in their appro priate text fields Your software installation and setup is now complete Free PPP Setup The Viking Apple Modem Script is not required for this setup This setup is for ver sion 2 6 2 of Free PPP 1 Double click the Free PPP Setup application 2 Click the small arrow at the bottom left of the window for the pop up menu Choose General from the pop up menu and click the checkbox Disconnect If Idle to disable 3 Choose Accounts from the pop up menu and click New Complete all text fields under Account and Dialup Then click OK 4 Choose Modems from the pop up menu and click New Give the modem a name Select a modem from Connected To Set the port speed to 115200 Add the AT Command AT amp FW2 MS 12 1 to the init string setting for V 90 preferred and click OK 5 Click Open TCP IP The Connect Via pop up menu should have Free PPP cho sen and the Configure pop up menu should have PPP Server chosen Complete the text fields Server Address and Search Domains Close and click Save Your software installation and setup is now complete Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows 95 Software
19. e the phone and the modem at the same time if they share the same phone line Phone to Modem Jack Wall to Modem Jack Serial Cable Power Cable Plug Interchangeable Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Hardware Installation Continued 5 Locate the AC power cable plug Plug the cable from the AC power supply in and rap it around the post so that the power cable crosses and exists out the back panel as shown in the illustration on the previous page 6 Return the modem right side up and turn it on by the power switch located on the modem s back spin above the serial cable 7 Turn on your computer and any attached devices Your hardware setup in now complete To complete the setup of your modem please proceed to the section Software Installation in this guide Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Software Installation Once the Viking fax modem is installed you will need to install the software nec essary to communicate with the fax modem This section will cover the steps necessary to configure each of the operating systems It includes instructions for the following operating systems e Mac OS 7 5 3 or Later e Windows 95 e Windows 98 e Windows NT 4 0 Mac OS 7 5 3 or Later 1 Insert the Viking Modem Companion Software CD into your computer s CD ROM drive Once the CD appears on your system s desktop double click on its
20. ination FLID Local ID string FLPL Document for polling FMDL Identify model FMFR Identify manufacturer FPHCTO Phase C time out FPOLL Indicates polling request FPTS Page transfer status FPTS Page transfer status FREV Identify revision FSPL Enable polling FTSI Report the transmit station ID 1 Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 7 Modem Driver amp Firmware Upgrades Your Viking External modem can be upgraded by updating its drivers and through firmware upgrades These upgrades can be downloaded from Viking Components Web page at http www vikingcomponents com Once you have reached Viking s Web site select Support Then select Software and finally select Viking Components External Modems Scroll down to your modem and select the file you wish to upgrade your modem with Note If you unfamiliar with driver updates and firmware upgrades it is recom mended to contact our Technical Support Department before starting these pro cedures If the modem is upgraded incorrectly it can be damaged For informa tion on contact Technical Support please proceed to Chapter 8 page 39 38 Chapter 7 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 8 Contacting Technical Support If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide Viking Components has Technical Support available 7 days a week
21. ions company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropri ate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the device does not exceed 5 REN 1 0B 10 Chapter 9 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE PART 68 REQUIREMENTS This equipment complies with Part 68 of the FCC Rules On this equipment there is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company This equipment uses RJ11 jack An FCC compliant telephone cord and modular plug are provided with this equip ment This equipment is designed to be connected to the telephone network or premis
22. ith formatted presentation CID 2 Enable Caller ID with unformatted presentation EH Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Fax Class 1 Command Function FCLASS n Service class FAE n Data fax auto answer FRH n Receive data with HDLC framing FRM n Receive data FRS n Receive silence FTH n Transmit data with HDLC framing FTM n Transmit data FTS n Stop transmission and wait Fax Class 2 Function Service class Adaptive answer Fax error value Phase C data bit order Buffer size read only Indicate confirmation to receive Service class Facsimile connection response Set the polled station identification Report the polled station identification Capability to receive Capability to receive Report the called station ID DCE capabilities parameters Report current session Current session results Report remote capabilities Current sessions parameters Begin or continue phase C receive data Data transmission Report the polled station capabilities Post page message response 36 Chapter 6 Command FCLASS n FAA n FAXERR FBOR FBUF FCFR FCLASS FCON FCIG FCIG FCR FCR FCSI FDCC FDCS FDCS FDIS FDIS FDR FDT FDTC FET VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Fax Class 2 Continued Command Function FET N Transmit page punctuation FHNG Call termination with status FK Session term
23. l with 33 67 make break amp P2 Set 20 pps pulse dial with 39 61 make break amp P3 Set 20 pps pulse dial with 33 67 make break amp Q0 Select direct asynchronous mode amp Q1 Select sync connect with async off line command mode amp Q2 Select sync connect with async off line command mode and enable DTR dialing of directory zero amp Q3 Select sync connect with async off line command mode and enable DTR to act as Talk Data switch amp Q4 Select Hayes AutoSync mode amp Q5 Modem negotiates an error corrected link amp Q6 Select asynchronous operation in normal mode amp RO CTS tracks RTS async or acts per V 25 sync amp R1 CTS is always active amp S0 DSR is always active amp S1 DSR acts per V 25 amp T0 Terminate any test in progress Serial Interface operation only Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Basic AT Command Set Continued Command Function amp T1 Initiate local analog loopback amp T2 Returns ERROR result code amp T3 Initiate local digital loopback amp T4 Allow remote digital loopback amp T5 Disallow remote digital loopback request amp T6 Request an RDL without self test amp T7 Request an RDL with self test amp T8 Initiate local analog loop with self test amp V Display current configurations amp W0 Store the active profile in NVRAM profile 0 amp W1 Store the active profile in NVRAM profile 1 amp X0 Select internal
24. mode 10 Report product code 1 Report pre computed 12 Report OK 28 Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Basic AT Command Set Continued Command Function 3 Report firmware revision model and interface type 14 Report response programmed by an OEM 15 Report the country code parameter 6 Report modem data pump model and code revision 17 Reports the DAA code W class models only LO Set low speaker volume L1 Set low speaker volume L2 Set medium speaker volume L3 Set high speaker volume Mo Turn speaker off M1 Turn speaker on during handshaking and turn off while receiving carrier M2 Turn speaker on during handshaking and while receiving carrier M3 Turn speaker off during dialing and receiving carrier and turn speaker on during answering NO Turn off automode detection N1 Turn on automode detection 00 Go on line 01 Go on line and initiate a retrain sequence P Force pulse dialing 00 Allow result codes to DTE Q1 Inhibit result codes to DTE Sn Select S Register as default Sn Return the value of S Register y Set default S Register to value v Return the value of default S Register T Force DTMF dialing 0 Report short form terse result codes V1 Report long form verbose result codes wo Report DTE speed in EC mode W1 Report line speed EC protocol and DTE speed w2 Report DCE speed in EC mode X0 Report basic call progress result codes i e
25. nents Inc 43 Chapter 10
26. nly support 56KFlex select Viking force 56kflex Then close the Modem control panel and click the Save button Modem Default Connect via Note If you experience problems connecting to your Internet Service Provider ISP with the supplied modem script try contacting your ISP for further instruc tions or go to the Viking Components Web site for updated modem scripts Your driver installation is now complete 8 Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE MacComCenter Communication Software 1 Insert the Viking Modem Companion Software CD in your computer s CD ROM drive Once the CD appears on your system s desktop double click on its icon to open Locate the MacComCenter icon on the CD and double click on it to launch MacComCenter 2 In the MacComCenter window the Modem Port should be selected in the What serial port should MacComCenter use pop up menu Click the Install but ton to begin the communication software installation MacComCenter FACSIMILE Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE MacComCenter Communication Software Continued 3 Once the software for MacComCenter has been loaded a modem description window will appear Click the OK button to continue with the software setup MacComCenter FACSIMILE Serial Port Modem Port Modem Hayes Compatible
27. ntinued Problem Solution Modem cables do not fit Be sure that you have the correct pin count on the cable connector Check the pins inside the connector to make sure none of them are damaged or bent Can not hear the speaker or the Is the computer s speaker turned on modem Do you need to increase the speaker volume Add L3 to Init string Modem does not dial or it dials Are you cable and phone line connections secure incorrectly n y Is there another phone extension on the same line in use Are you using a standard analog phone line Digital phone line will not work with this modem Is the telephone number correct Did you enter a 1 before the area code when dialing long distance Are you required to enter a prefix such as a 9 in your settings Is the other line busy or not answering Make sure it is available before calling Modem does not fax Did you select the correct fax class Check your software select another fax class and try again Do you have another communications program open If so close it Did you select the correct printer in your application For example fax modem 5 Chapter 5 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE General Continued No Dial Tone message Are all of the cable connections secure Is the phone line in use by someone else Are you using a standard analog phone line Test the line by connecting
28. odem Although most applications have many different modems already programmed into the software application sometimes you may not be able to find the exact match for your modem For the best compatibility select a Hayes Compatible modem from the list of modems If this is unavailable change the modem initial ization string To change the string please see the section below Changing the modem Initialization String If you can not find a matching modem listed you can modify the modem initial ization string Please refer to the data and communication software User s Guide for details on making this change The best initialization string to use is AT amp F amp C1 amp D2 21 Chapter 3 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 4 Technical Notes This chapter covers the definitions of the status lights on the front of your exter nal modem the COM port and IRQ settings and information necessary when the system does not automatically configure the fax modem properly Status Light Definitions RXD CTS Receive Data Clear To Send DCD DSR Data Carrier Detect Data Set Ready TXD oo Transmit Data t wO RTS Request To Send OH DTR Off Hook Data Terminal Ready PWR Power 2 Chapter 4 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Windows 95 amp 98 COM Ports and IRQ Settings Identifying COM Port Settings 1 Click on the Start button and select Settings then Con
29. on will repair or replace this product at no charge provided the product or any part thereof has not been abused misused neglected replaced repaired or modified Viking shall make the final determina tion as to the existence and cause of any defect Viking will not repair or replace prod ucts designated as having a Limited Lifetime which fail solely because their estimated life has expired No warranty is made with respect to customer products produced to original purchaser specifications except as specifically stated in writing by Viking All shipping costs shall be the responsibility of the purchaser Except as provided herein there are no express or implied warranties of mer chantability or fitness for a particular purpose Under no circumstances will Viking Components be liable in any way to any purchaser for any damages including but not limited to lost revenue lost wage or any other incidental or consequential damages aris ing out of the use of or inability to use this product Viking reserves the right to make modifications in both hardware and software without prior notifications MacComCenter is a registered trademark of Smithmicro Inc Windows and Windows NT are a registered trademarks of the Microsoft Corporation Mac and Mac OS are registered trademarks of Apple Computer Inc All other trade marks are the property of there respective owners VA ING MPONENTS 0 6 Copyright 1999 Viking Compo
30. p Q0 amp Q1 amp Q4 amp Q5 amp Q6 Asynchronous escape amp Q2 amp Q3 The modem hangs up amp D2 Interpret DTR ON to OFF transition per amp Qn amp Q0 through amp Q6 The modem hangs up amp D3 Interpret DTR ON to OFF transition per amp Qn amp Q0 amp Q1 amp 04 amp Q5 amp Q6 The modem performs soft reset amp Q2 amp Q3 The modem hangs up amp FO Restore factory configuration 0 amp F 1 Restore factory configuration 1 gJ Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Basic AT Command Set Continued Command Function 00 Disable guard tone 1 Disable guard tone amp G2 Enable 1800 Hz tone amp J0 Set S Register response only for compatibility 1 Set S Register response only for compatibility amp KO Disable DTE DCE flow control amp K3 Enable RTS CTS DTE DCE flow control 4 Enable XON XOFF DTE DCE flow control amp K5 Enable transparent XON XOFF flow control amp K6 Enable both RTS CTS and XON XOFF flow control amp LO Select dial up line operation 1 Select leased line operation 0 Select direct asynchronous mode amp M1 Select sync connect with async off line command mode amp M2 Select sync connect with async off line command mode and enable DTR of directory zero amp M3 Select sync connect with async off line command mode and enable DTR to act as Talk Data switch amp PO Set 10 pps pulse dial with 39 61 make break amp P1 Set 10 pps pulse dia
31. timing for the transmit clock amp X1 Select external timing for the transmit clock amp X2 Select slave receive timing for the transmit clock amp Y0 Recall stored profile 0 upon power up amp Y1 Recall stored profile 1 upon power up amp Zn x Store dial string x to 35 to location n 0 to 3 EO Disable line quality monitor and auto retrain E1 Enable line quality monitor and auto retrain E2 Enable line quality monitor and fallback fall forward L Return received line signal level Q Report the line signal quality TTN PTT certification test signals Kn Controls break handling during three states When modem receives a break from the DTE K0 2 4 Enter on line command mode no break sent to the remote modem K1 Clear buffers and send break to remote modem K3 Send break to remote modem immediately K5 Send break to remote modem in sequence with transmitted data When modem receives B in on line command state K0 1 Clear buffers and send break to remote modem K2 3 Send break to remote modem immediately K4 5 Send break to remote modem in sequence with transmitted data 1 Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE Basic AT Command Set Continued Command Function When modem receives break from the remote modem KO 1 Clear data buffers and send break to DTE K2 3 Send a break immediately to DTE K4 5 Send a break with received data to the DTE NO Select normal speed b
32. trol Panel 2 In the Control Panel double click on the System icon 3 Click on the Device Manager tab 4 In the Device Manager double click on Ports COM amp LPT to expand it 5 Highlight the Fax Modem and then click on the Properties button 6 Select the Modem tab 7 Make a note of the port currently used by the modem 8 Click on the Cancel button Changing the IRQ Settings 1 Click on the Start button and select Settings then Control Panel 2 In the Control Panel double click on the System icon 3 Click on the Device Manager tab 4 In the Device Manager double click on Ports COM amp LPT to expand it 5 Select the Communication Port being used by your Viking external modem Refer to the previous section Identifying COM Port Settings if you do not know which port the modem is using 6 Click on the Properties button 7 Click on the Resources tab 8 Deselect Use Automatic Settings 9 Select Basic Configurations at the Settings Based on pulldown menu The set ting you choose must show No Conflicts in the Conflicting Device List 10 Then click on the OK button 23 Chapter 4 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 5 Troubleshooting This chapter will cover some solutions to some common problems you may expe rience when installing your
33. uffered mode N1 Select direct mode N2 Select reliable link mode N3 Select auto reliable mode N4 Force LAPM mode 5 Force MNP mode MS Select modulation 0 Disable RPI H1 Enable RPI and set DTE speed to 19200 bps H2 Enable RPI and set DTE speed to 38400 bps H3 Enable RPI and set DTE speed to 57600 bps 0 Download to flash memory at last sensed speed Download to flash memory at 38 4 bps 32 Download to flash memory at 57 6 bps SDR 0 Disable Distinctive Ring SDR 1 Enable Distinctive Ring Type 1 SDR 2 Enable Distinctive Ring Type 2 SDR 3 Enable Distinctive Ring Type 1 and 2 SDR 4 Enable Distinctive Ring Type 3 SDR 5 Enable Distinctive Ring Type 1 and 3 SDR 6 Enable Distinctive Ring Type 2 and 3 SDR 7 Enable Distinctive Ring Type 1 2 and 3 SSE 0 Disable DSVD SSE 1 Enable DSVD EF Chapter 6 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE ECC Commands Function Disable data compression Enable MNP 5 data compression Enable V 42 bis data compression Enable both V 42 and MNP 5 compression Set maximum block size in MNP to 64 Set maximum block size in MNP to 128 Set maximum block size in MNP to 192 Set maximum block size in MNP to 256 Send break of n x 100 ms Commands Function Disable MNP 10 link negotiation power adjustment Enable MNP 10 link negotiation power adjustment Enable cellular mode without power level adjustment during MNP link negotiation
34. work until the problem has been corrected or until you are sure that the equipment is not malfunctioning 41 Chapter 9 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE PART 68 REQUIREMENTS Continued This equipment may not be used on coin service provided by the telephone com pany Connection to party lines is subject to state tariffs The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains a margin at the top or bottom of each transmitted page or on the first page of the Transmission the date and time it is sent and an identifi cation of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business or entity or individual The telephone number provided may not be a 900 number or any the number for which charges exceeds local or long distance transmission charges In order to program this information into your fax software you should complete the steps described in the communications software manual 42 Chapter 9 VIKING COMPONENTS 56K EXTERNAL MODEM USER S GUIDE 10 Warranty amp Disclaimers 5 YEAR WARRANTY All Viking Components products have been thoroughly tested free of defects in material and workmanship If any malfunction should occur while used in its rec ommended environment Viking at its opti

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