Vertical Communications DSU Telephone User Manual
Contents
1. Digital Telephone Systems Impact lmpact Single Line Proprietary Telephone SLPS Station User s Guide COMDIAL npace e 7 w 8 w9 oA MESSAGE C mo CL lt a cm SUN COMDIAL DSU and DSU II Series 2 oannnnnnnnn nmo J WUHmUUU C M 12 12 uc 3 ver 4 conj Son 6 uo 7 prs B tw 9 wx Oover TRNSICNF This user s guide applies to the following system and telephone models System Models e DSU systems with software 20A and later e DSU II systems with software 4A and later Telephone Models Impact 8101N Rev A and later e Impact SCS 8201N Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications Tri Level Compression is a registered trademark of ACS Wireless Inc Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possible as the combinations of accessories and features are too varied and extensive to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility2. or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to the compatibility of features 2 12 97 GCA70 246 Contents Contents 1 Introducing The Single Line Telephone 1 1 1 1 Understanding What The Lights Mean 1 2 2 AnswennsCallssoisessvoesii rh IY PE RED UEEDA TUN 2 1 2 3 Answering Calls leeren 2 1 2 2 Answering Subdued Off Hook Voice Announcement SOHVA Calls 2 2 3 Making Calls 245 rox vetu sc ir nr E RR tt 3 1 31 Getting A Dial Tone 00 00 0000 00008 3 1 3 2 Making A Call cece eek ce sen eee eed eee en 3 1 3 3 Waiting For A Line Queuing 04 3 2 3 4 Using Speed Dial Numbers 3 3 3 5 Redialing Last Number Used 3 4 3 6 Using Toll Restriction Override TRO 3 4 4 Placing Calls On Hold esee 4 1 41 Holding Calls err E eds hme ees 4 1 5 Transferring Calls ccce esee 5 1 5 1 Transferring Outside Calls 0 00 5 1 6 Conferencing ccccccccccccccccencccccceces 6 1 6 1 Conferencing Calls 2 cee eee eee 6 1 Contents 1 Contents GCA70 246 7 Using The Other Telephone Features sees 7 1 7 Using The Recall Flash Feature 7 1 7 2 P ging
3. 000 7 1 Using The Recall Flash 000 0 000 ccc eae 7 1 Using Toll Restriction Override TRO 2 0008 3 4 2 Volume Setting Your Ring 1 00 ee eee eee 7 6 Waiting For A Line Queuing 0 00 c eee ee eee 3 2 Index 3 This page remains blank intentionally GCA70 246 Quick Reference Guide A Appendix A Quick Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the mpact digital telephone system Feature To Turn On To Turn Off Account Code INTERCOM 04 Assist Attendant INTERCOM 0 Automatic Callback INTERCOM Ext 6 INTERCOM 6 Background Music INTERCOM 1 INTERCOM 1 Call Forwarding All Calls INTERCOM 5 INTERCOM 5 Personal Calls INTERCOM 05 INTERCOM 05 CFOS DSU II INTERCOM 07 INTERCOM 07 Call Pickup INTERCOM 4 plus Directed Ringing Ext INTERCOM Group INTERCOM 4 Call Park INTERCOM 91 99 391 990 to retrieve Call Waiting INTERCOM EXT 01 Hang Up Directed Hold INTERCOM 90 Ext INTERCOM 90 Executive Override INTERCOM Ext 03 Hookflash Code INTERCOM 04 INTERCOM 02 0 9 LCD Messaging SPEAKER INTERCOM 02 Line Group 1 INTERCOM 9 Line Group 2 INTERCOM 81 Line Group 3 INTERCOM 82 Line Group 4 INTERCOM 83 Line Group Queue a4 ERCOM gr code INTERCOM 8 Message Waiting INTERCOM 3 Ext aoe
4. CA70 246 To park a call 1 When on a line press INTERCOM 2 Dial x 3 Dial park orbit access code 91 99 for orbit 1 9 If chosen orbit is busy dial alternative orbit number 4 Hang up handset 5 Use paging feature to announce call and park orbit access code if necessary NOTE If call is not retrieved within a programmable limit it recalls back to the parking station as a standard held call e To retrieve parked call 1 Hear announcement 2 Pick up handset 3 Dial 4 Dial park orbit access code 91 99 for orbit 1 9 5 Answer call 4 2 Single Line Telephone Station User s Guide GCA70 246 Transferring Calls 5 Transferring Calls 5 1 Transferring Outside Calls e To make a screened transfer 1 Answer outside call 2 Press TRANSFER CONFERENCE 3 Dial station number 4 Upon answer announce the call 5 Hang up the handset call is transferred e To make an unscreened transfer 1 Answer outside call 2 Press TRANSFER CONFERENCE 3 Dial station number 4 Hang up handset call will recall back if not answered within a preprogrammed time e If busy or no answer 1 Press TAP and return to outside call Single Line Telephone Station User s Guide 5 1 This page remains blank intentionally GCA70 246 Conferencin 6 Conferencing 6 1 Conferencing Calls To conference any combination of inside stations and outside lines 1 Make first call 2 P
5. DAC Mute Button zu Hold Button Connectors On Bottom Of Telephone Volume Control for ringer volume only o Optional IMIST Module Line Cord Handset Impact SCS 8201N Single Line Telephone slips02 I Ringer Volume Switch bottom of telephone 4 l E f7 Message Waiting Light 1x 2 sac Boer g 4 on B Gino d B Dialpad g E 7 prs 8 w 9 wv J B d K Oce ae Transfer Conference Button TIGE 5 TAP Button a co E Intercom Button Connectors On Bottom Of Telephone Hold Button Line Cord 1 g Handset le Loud El J n n Ringer Volume Impact 8101N Single Line Telephone Single Line Telephone User s Guide 1 3 Introducing The Single Line Telephone GCA70 246 1 2 Adusting Your Telephone s Pedestal Model 8201N only An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle When you receive your telephone it will be in its lowest position down flush against the pedestal You can raise your telephone to one of three higher positions as follows 1 Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand 2 While pivoting the telephone upward with one hand pivot the
6. Hang up handset e To answer queuing ring back 1 Lift handset and hear dial tone for line e To cancel queuing 1 Lift handset and hear intercom dial tone 2 Dial 8 3 Hang up handset 3 2 Single Line Telephone Station User s Guide GCA70 246 Making Calls 3 4 Using Speed Dial Numbers To dial personal speed dial numbers 1 Lift handset and listen for intercom dial tone 2 Dial trunk access code and listen for outside dial tone 3 Press HOLD button 4 Press desired dial key 1 0 Call will dial automatically NOTE If you manually choose a line for dialing press HOLD before using a speed dial If you place a call on hold prior to using your speed dial pause several seconds before you press the speed dial button if you immediately press the speed dial button the system will choose the line that you have on hold to place your speed dial call To dial system speed dial numbers 1 Lift handset and listen for intercom dial tone 2 Dial line access code and listen for outside dial tone 3 Press HOLD button then 4 Dial desired code 01 99 e To program personal speed dial numbers 1 Lift handset and listen for intercom dial tone 2 Dial X 2 3 Dial memory location 1 0 followed by 0 4 Dial number sequence to be stored up to 16 digits and can include and 5 To store a pause press HOLD 6 To store a flash press TAP 7 Press TRANSFER CONFERFENCE 8 Repeat procedure in step 3 for each
7. call NOTE This feature is known as Trunk Access From Any Station TAFAS Single Line Telephone Station User s Guide 2 1 Answering Calls GCA70 246 22 Answering Subdued Off Hook Voice Announcement SOHVA Calls NOTE Your telephone may be arranged to receive a subdued off hook voice announcement SOHVA If it is an intercom caller may break into your outside call and deliver a message to your telephone receiver for you to hear To Receive a SOHVA 1 While off hook on an outside call hear several quick tone bursts followed by an announcement delivered to your ear through the handset e To Reply to a SOHVA 8201N only 1 Press and hold the MUTE button As long as you hold the MUTE button you are on line with the SOHVA caller 2 Release the MUTE button when you are finished with your reply You are now on line with your original call To Block SOHVA 1 Lift handset and listen for intercom dial tone 2 Dial 2 e To Remove Block 1 Lift handset and listen for intercom dial tone 2 Dial 2 2 2 Single Line Telephone Station User s Guide GCA70 246 Making Calls 3 Making Calls 3 1 Getting A Dial Tone Your telephone may be configured to provide an intercom dial tone when the handset is lifted This arrangement is known as prime intercom It may however be arranged to provide outside line dial tone instead This arrangement is known as prime line automatic or idle lin
8. de for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Comdial Inside Sales Department P O Box 7266 Charlottesville Virginia 22906 COMDIAL Charlottesville Virginia 22901 2829 World Wide Web hittp www comdial com Printed in U S A GCA70 246 03 8 97
9. e preference This means that you can dial the system feature codes as soon as you lift the handset If your telephone is arranged otherwise you must obtain intercom dial tone before you can dial the various feature codes You do this by pressing the INTERCOM button after you hear the outside line dial tone 3 2 Making A Call e To make a call using prime intercom your telephone must be arranged for prime intercom 1 Lift handset and listen for intercom dial tone 2 Dial station number or intercom feature code To access outside line using line group feature 1 Lift handset and listen for intercom dial tone 2 Dial line group access code 9 group 1 81 group 2 82 group 3 83 group 4 3 Listen for outside dial tone 4 Dial number Single Line Telephone Station User s Guide 3 1 Making Calls GCA70 246 e To make a call using prime line or idle line preference your telephone must be arranged for prime line or idle line preference 1 Lift handset and listen for outside line dial tone 2 Dial outside number To access intercom line 1 Lift handset and listen for outside line dial tone 2 Press INTERCOM and listen for intercom dial tone 3 Dial station number or intercom feature code 3 3 Waiting For A Line Queuing e To queue for a busy line group 1 Lift handset and listen for intercom dial tone 2 Dial line group access code 9 81 82 or 83 3 Hear busy tone 4 Dial 8 5
10. ephone screen the various system alarms and the stations with which those alarms are associated T TAP Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Override TRO A method whereby you can dial an assigned code to temporarily remove your station s extension from its toll restriction status While toll restriction has been imposed on your station you will normally not be able to make toll calls TRANSFER CONFERENCE A fixed feature button that allows you to transfer outside calls and set up conference calls Single Line Station User s Guide G 3 Glossary GCA70 246 Z Zone paging Paging through the intercoms of some stations or departments in the system G 4 Single Line Station User s Guide GCA70 246 Index Publication Index A Answerng Cals sesasi xzeduikm a ERE ERO ROLE RR Answering Subdued Off Hook Voice Announcement SOHVA Calls prt repe tx ue ep Rue pm qa Automatic Callback Using 0 00 cece eee eee Automatic Set Relocation Using 000 0 e eee C Call Forwarding Using tenni cece eee eee Call Waiting Using 0 2 eee eee ee ee Calls Answering i odode bh ed eda ce baad cone dee es Calls Conferencing cire be een ee m ia ER eee bs Calls Making iis cete eee eb ped erp eds Conferencing Calls se suene rea ct DA D Dial Tone G etttig i cosoccet etr n RE XE EE peek whe F Featu
11. g Your Personal Ringing Tones 2 0005 7 6 Setting Your Ring Volume 0 0 0 c cece eee eee eee 7 6 SOHVA Calls Answering llle 2 2 Speed Dial Numbers Storing 00 000 e eee eee 9 1 Speed Dial Numbers Using 00 0 00 e ee eee eee ee 3 3 Station To Station Messaging Using 0 0005 8 2 Storing Speed Dial Numbers 00 00 0000 eee eee ee 9 1 Switching Pulse tone 0 2 e cece eee eee eens 7 1 2 Index GCA70 246 Index T Telephone Features Using The Other 004 7 1 Telephone Introducing The Single Line 1 1 Telephone Programming Your sseeeeeeeeeeesn 9 1 Telephone Troubleshooting Your 00000 eee ee eee 9 1 Transferring Calls scere rrr te Rn RRUP eas 5 1 Transferring Outside Calls lees 5 1 Troubleshooting Your Telephone lsslel eese 9 1 TRO Toll Restriction Override Using 00000 3 4 U Understanding What The Lights Mean 00000 1 2 Using Automatic Callback 0 0 00 000 0000 eee 7 3 Using Automatic Set Relocation lees 7 5 Using Call Forwarding 000 cece eee 7 3 Using Call Waiting 0 20 20 00 7 5 Using Speed Dial Numbers 0 0 0000 cece ecse 3 3 Using Station To Station Messaging 0 02 ee eee 8 2 Using The Other Telephone Features 00000
12. his manual all references to fixed buttons are printed in upper case bold type for example Press the INTERCOM button Single Line Telephone User s Guide 1 1 Introducing The Single Line Telephone GCA70 246 1 1 Understanding What The Lights Mean The lights on your telephone indicate the status of the messaging feature incoming calls and the automatic set relocation feature Next to the INTERCOM button Steady red with a quick flash you are using your intercom Flashing red another station is calling you Winking red an LCD message is set on your telephone for others to receive when calling Above the dialpad 8101N only Flashing red message awaits pickup Fluttering red automatic station relocation has been set Next to the MESSAGE button 8201N only Flashing red message awaits pickup Next to the MUTE button 8201N only Steady red called party cannot hear your conversation Next to the HOLD button 8201N only Fluttering red automatic station relocation has been set 1 2 Single Line Telephone User s Guide GCA70 246 Introducing The Single Line Telephone slips01 COMDIAL Za L CT 2 E3 gt oA e 5 06 gt we 7 0 8 9 9 gt C9CoC Dialpad Intercom Button Message Button w C TAP Button macor OS me r Transfer Conference Button
13. lashing If you do not press before the light stops flashing relocation is accepted Single Line Station User s Guide 7 5 Using The Other Telephone Features GCA70 246 7 8 Setting Your Personal Ringing Tones To alter the ring tone of your telephone so you can distinguish its ringing from that of others located close by 1 Lift handset and listen for intercom dial tone 2 Dial K 4 3 Dial number 1 6 to select ring tone 4 Hang up handset 7 9 Setting Your Ring Volume To set the ring volume 8101N Locate the switch on the bottom of the telephone and set it to either High or Low 8201N Adjust the volume control on the front of the telephone to Hi Mid Low or Off this control does not affect the handset volume A short ring burst demonstrates the ringing loudness for that setting 7 6 Single Line Station User s Guide GCA70 246 Messagin 8 Messaging 8 1 Retrieving Messages e To retrieve a message from message desk 1 Observe flashing message waiting light 2 Lift handset 3 Press HOLD or MESSAGE button connection to message desk is automatic 8 2 Sending System Supplied LCD Messages e To turn on a system supplied LCD message 1 Lift handset and listen for intercom dial tone 2 Dial 02 3 Dial message code number 0 9 To turn off a system supplied LCD message 1 Lift handset and listen for intercom dial tone 2 Dial 02 Single Line Telephone Statio
14. n User s Guide 8 1 Messaging GCA70 246 8 3 Using Station To Station Messaging To activate station to station messaging NOTE Station must have BLF appearance at called station 1 Make intercom call and hear ring back tone 2 Dial 7 BLF light at called station flutters 3 Hang up handset To cancel station to station messaging 1 Lift handset 2 Press 7 3 Dial extension number of station at which message call back indication was left 4 Hang up handset fluttering BLF of notified station turns off 8 2 Single Line Telephone Station User s Guide GCA70 246 Programming Your Telephone 9 Programming Your Telephone 9 1 Storing Speed Dial Numbers To store an outside number as a speed dial number 1 Lift handset and listen for intercom dial tone 2 Dial 1 3 Dial 0 9 to choose storage location 4 Dial 1 4 to select line groups 1 4 or dial 0 to let system select line 5 Dial number to be stored up to 16 digits long include and if needed To store hookflash in a number sequence press TAP press HOLD to store pause only if needed Press TRANSFER CONFERENCE to store number To store another number repeat steps 3 through 6 Repeat previous steps until all numbers are stored c pe Eck EIN Hang up handset to end NOTE The Federal Communications Commission FCC requires that when programming emergency numbers and making test calls to emergency numbers yo
15. nd automatically selected when the handset is lifted Proprietary telephone A telephone that works only with a particular vendor s telephone system Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals G 2 Single Line Station User s Guide GCA70 246 Glossary Q Queuing The ability of a telephone system to hold calls when all lines are busy until a line becomes available R Recall flash feature Provides a fresh dial tone This can be accomplished by either pressing a special recall feature button or by using a flash which is a signal generated when you depress and then quickly release the hookswitch Response messaging Responding non verbally to a calling station by pressing a programmed button that sends a message to the calling station s display Ringing line preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook S Saved number redialing Saving a last manually dialed number for later autodialing Subdued off hook voice announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset Speed dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system System Alarm Reporting Allows you to view through the LCD tel
16. oe Quick Reference 1 Quick Reference Guide GCA70 246 Feature To Turn On To Turn Off Night Answer INTERCOM 80 Paging Zone 1 Paging INTERCOM 84 Zone 2 Paging INTERCOM 85 Zone 3 Paging INTERCOM 86 All Call Paging INTERCOM 87 Meet Me Paging INTERCOM 88 External Paging INTERCOM 89 INTERCOM 4 1 tone 1 INTERCOM 4 2 tone 2 INTERCOM 443 Personal Ringing tone 3 Tones INTERCOM 4 4 tone 4 INTERCOM 4 5 tone 5 INTERCOM 4 6 tone 6 Response Messaging Service Observe INTERCOM 03 SOHVA Originate Station to Station INTERCOM Ext 7 INTERCOM 7 Messaging System Speed 01 99 Dialing Tracker Pager INTERCOM 06 INTERCOM 06 Tracker Pager Send INTERCOM 01 Tracker Page Toll Restriction INTERCOM 6 Override a ica INTERCOM 2 INTERCOM 2 Volume Save INTERCOM 3 5 2 Quick Reference NOTES NOTES NOTES NOTES This manual has been developed by Comdial Corporation the Company and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provi
17. one 2 Dial 06 3 Hang up handset To disable the Tracker pager at your station 1 Lift handset and listen for intercom dial tone 2 Dial 06 3 Hang up handset To send a call back message to someone s Tracker Pager after receiving a ring no answer 1 Make an intercom call to someone and receive no answer 2 Dial 01 3 After your station returns to idle hang up handset The Pager Tracker system will transmit your station extension number to called party s Tracker Pager display Some models will also display your station name if the system is programmed to include station names To park a call and have Tracker Pager tell someone to retrieve the call 1 Answer call and press TRANSFER CONFERENCE 2 Dial extension number and hear ringback 3 Dial 01 4 Hang up handset to end The Tracker paging system will transmit orbit dialing code and caller ID information if available to called party s Tracker Pager display Alpha numeric models display 91 through 99 while numeric only models display 91 through 99 If the Tracker paging system does not accept your action an error tone will sound back at your telephone 7 2 Single Line Station User s Guide GCA70 246 Using The Other Telephone Features To respond when your Tracker Pager displays park orbit dialing code 1 From any system station press INTERCOM 2 Dial displayed orbit code 91 99 3 Retrieve call 7 3 Pulse
18. ooo eee oU RIUERYR CRI we Bee eee 7 1 7 3 Pulse tone Switching 7 3 7 4 Using Call Forwarding 0 00 00 20005 7 3 7 5 Using Automatic Call Back 000 7 4 7 6 Using Call Waiting 0 00 eee eee eee 7 5 7 1 Using Automatic Set Relocation 7 5 7 8 Setting Your Personal Ringing Tones 7 6 7 9 Setting Your Ring Volume 0005 7 6 8 Messaging ccccecececcccececcececvccecseeees 8 1 8 1 Retrieving Messages eee 8 1 8 2 Sending System Supplied LCD Messages 8 1 8 3 Using Station To Station Messaging 8 2 9 Programming Your Telephone eese 9 1 9 1 Storing Speed Dial Numbers 9 10 Troubleshooting Your Telephone esee 10 1 Fider 2e5cc cece Gesech creat astesconueeesesesetseese Index 1 Quick Reference Guide sess Quick Reference 1 2 Contents GCA70 246 Introducing The Single Line Telephone Introducing The Single Line Telephone Congratulations and thank you for using a Comdial telephone This manual serves as a helpful guide for using your new telephone s various functions Your proprietary telephone will provide you with single line operation without the added complexity of monitor or speakerphone requirements It will give you access to the many useful features provided by your digital communications system NOTE Throughout t
19. res Using The Other Telephone m Getting A Dial Tone ise ed perse H Hold Placing Calls On isses Holding Calls eis eic ude kk tk Re RE Mes ee be quedo ed I Introducing The Single Line Telephone L LCD Messages Sending System Supplied Lights Understanding What They Mean Line Queuing Waiting For A 0 cece cece eens Index 1 Index GCA70 246 E Making A Call ce Rt ap ex ies die n Ra ia 3 1 Making Calls amp 3 ier tora ntl ente rr ea e dns 3 1 Messages Retrieving leen 8 1 Messages Sending System Supplied LCD 8 1 MeSSaBgIDnEg o Loses ec nre ree bed rer teicbrpepepepe 8 1 Messaging Using Station To Station llle esses 8 2 2 Outside Calls Transferring ce creci roscoe eee ee ee 5 1 kal PASI es sarsma a a S e a a Wie SS aka wee 7 1 Personal Ringing Tones Setting Your 0004 7 6 Placing Calls On Hold 2 0 0 eee eee 4 1 Programming Your Telephone 0 00 e eee eee eee 9 1 Pulse tone Switching llle eee 7 1 a QUEUING spider ex ies eat che had see eea i Ea ees 3 2 Recall flash Using The 7 1 Redialing Last Number Used 0 00 00 02 cee ee eee 3 4 Retrieving Messages wi cece eerte Ev capak dua 8 1 Ring Volume Setting Your 7 6 Sending System Supplied LCD Messages 8 1 Settin
20. ress TRANSFER CONFERENCE 3 Make next call and press TRANSFER CONFERENCE to establish conference 4 Repeat step 2 to add up to two more parties NOTE When setting up a conference call with outside lines and inside stations you must call the outside lines first Use the line group access codes to place the outside lines in your conference Single Line Telephone Station User s Guide 6 1 This page remains blank intentionally GCA70 246 Using The Other Telephone Features Using The Other Telephone Features 7 1 Using The Recall flash e If your system has been configured for flash 1 Press TAP to generate a timed flash signal while on line e If your system has been configured for recall 1 Press RECALL TAP to disconnect as if you had hung up 7 2 Paging To use external paging 1 Lift handset and listen for intercom dial tone 2 Dial assigned page access code 3 Make announcement To use zone paging 1 Lift handset and listen for intercom dial tone 2 Dial zone number 84 85 86 or 87 for all call 3 Make announcement 4 Hang up handset or wait for an answer e To answer all call or zone paging from any station 1 Lift handset and listen for intercom dial tone 2 Dial 88 Meet paging party on line Single Line Station User s Guide 7 1 Using The Other Telephone Features GCA70 246 To enable the Tracker pager at your station 1 Lift handset and listen for intercom dial t
21. speed dial number Single Line Telephone Station User s Guide 3 3 Making Calls GCA70 246 3 5 Redialing Last Number Used e To redial last number used 1 Lift handset and listen for intercom dial tone 2 Dial line group access 9 81 82 or 83 3 Press HOLD button then dial 3 6 Using Toll Restriction Override TRO e To use Toll Restriction Override at a station 1 Lift handset and listen for intercom dial tone 2 Dial 6 3 Dial your station extension number 4 Dial your TRO code number 5 Dial desired outgoing line number within the 15 second timeout period 6 Hang up handset to end call You will have 15 seconds in which you can make another call without re entering your TRO code e To clear the Toll Restriction Override code 1 Lift handset and listen for intercom dial tone 2 Dial 6 3 Hang up handset 3 4 Single Line Telephone Station User s Guide GCA70 246 Placing Calls On Hold 4 Placing Calls On Hold 4 1 Holding Calls e To use manual HOLD 1 Press HOLD 2 Hang up handset e To return to call on HOLD 1 Lift handset 2 Press TAP e To place a call on exclusive HOLD can be retrieved only by your telephone 1 Press HOLD twice e To use the HOLD recall feature 1 Do nothing after a preprogrammed length of time a call placed on HOLD will automatically ring back Lift handset Single Line Telephone Station User s Guide 4 1 Placing Calls On Hold G
22. telephone supporting arms upward with your other hand while feeling for the notches under the telephone Notice that there are three sets of notches under the telephone corresponding to the three positions available 3 When the telephone is at your desired height find the closest pair of notches corresponding to that height and engage the supporting arms with the notches Press down slightly on the telephone until you feel the supporting arms snap into place Telephone i First Notch Second Notch E Third Notch EN i For Highest Position PEDO1 Pedestal Base 1 4 Single Line Telephone User s Guide GCA70 246 Answering Calls 2 Answering Calls 2 1 Answering Calls e To answer a call that is ringing at your telephone 1 Hear your telephone ringing and lift handset e To answer a call that is ringing at any telephone in the system 1 Hear ringing at other telephone 2 Lift handset at your station and listen for intercom dial tone 3 Dial 4 plus extension number of ringing telephone e To answer a call that is ringing within your group 1 Hear ringing at other telephone 2 Lift handset at your station and listen for intercom dial tone 3 Dial 4 ringing station must be programmed in your call pickup group To answer a call that is ringing the loud ringer or night transfer station 1 Hear ringing 2 Lift handset and listen for intercom dial tone 3 Dial 80 4 Answer
23. tone Switching If the local telephone service is pulse rotary convert to tone while dialing as follows press at point in dialing sequence where conversion to tone is re quired NOTE Pulse Tone switching can be programmed into speed dial numbers by pressing during number storage 7 4 Using Call Forwarding To forward personal calls to another telephone 1 Lift handset Listen for intercom dial tone 2 Dial 05 3 Dial extension number of station to which calls are to be forwarded o To cancel personal call forward 1 Lift handset and listen for intercom dial tone 2 Dial 05 To forward all calls to another telephone 1 Lift handset and listen for intercom dial tone 2 Dial 5 3 Dial extension number of station to which calls are to be forwarded Single Line Station User s Guide 7 3 Using The Other Telephone Features GCA70 246 To cancel all call forward 1 Lift handset and listen for intercom dial tone 2 Dial 5 NOTE For each intercom call received during call forward a ring reminder short tone burst will be heard at the called station to remind the user that calls are being forwarded 7 5 Using Automatic Call Back e To arrange for the system to call back when a busy station becomes idle or rings with no answer 1 Make intercom call Hear busy signal or ring back tone 2 Dial 6 3 Hang up When called station becomes idle or is operated by its user yo
24. u do the following 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 always make such a test call during the off peak hours such as early morning or late evening Single Line Telephone Station User s Guide 9 1 This page remains blank intentionally GCA70 246 Troubleshooting Your Telephone 1 0 Troubleshooting Your Telephone Symptom Possible Cause INTERCOM light flashing Your messaging is set Lift handset then dial 02 and hang up Station is ringing with ringer off MUTE light on MUTE is activated To cancel press MUTE Error Tone May occur when incorrect extension is three steady tones dialed Single Line Telephone Station User s Guide 10 1 This page remains blank intentionally GCA70 246 Glossary Glossary A Automatic callback System will ring a calling telephone when a busy called telephone becomes idle Automatic set relocation The ability of the telephone system to relocate your extension number and restore all previous settings after a physical move has occurred B Busy Lamp Field BLF Rows of lights on a telephone that shows which extensions on the system are busy and which ones are not c Call forwarding Designating another telephone to receive intercom calls normally directed to the user s telephone Call park Placing an active call at a particular telephone in system hold park orbit and retrieving it b
25. ur station will ring Call back is canceled if you do not lift your handset when you hear this ringing e To answer call back ring 1 Lift handset Called station will ring Call back is canceled if you do lift your handset To cancel automatic call back 1 Lift handset Listen for intercom dial tone 2 Dial 6 3 Hang up 7 4 Single Line Station User s Guide GCA70 246 Using The Other Telephone Features 7 6 Using Call Waiting To activate call waiting 1 Make intercom call and receive busy signal 2 Dial 0 1 called party hears tone 3 Wait on line for an answer To cancel call waiting 1 Hang up handset e To answer a call waiting tone 1 Hear short tone burst in handset receiver 2 Complete present call and hang up Waiting call will begin ringing 3 Lift handset to answer 7 7 Using Automatic Set Relocation If this feature enabled by your system programmer the message waiting light will flash for several seconds when you connect your telephone at another location This means that the system is waiting to automatically relocate your extension number and other programmed features to the new location e To accept automatic relocation 1 Do nothing and wait for the light to turn off on its own or press the HOLD button to immediately accept the relocation light immediately turns off To reject automatic relocation 1 Press the button while the message waiting light is f
26. y any telephone Call waiting A feature that allows a caller to signal a called party with a tone when the called party is busy on another call This lets the called party know that another caller is waiting to speak to him or her D Busy Lamp Field BLF Busy lamp field or BLF is a term for lights on the telephone that identifies current call status of other extensions Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial E Exclusive hold Only the telephone placing the call on hold can retrieve it Single Line Station User s Guide G 1 Glossary GCA70 246 H Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I Idle line preference A system configuration that allows a telephone to select the first free line when the handset is lifted K Keypad Buttons 0 through 9 and used for dialing L LCD Messages System supplied messages that you can select to be sent to a caller s display LCD when you cannot answer your telephone P Personal ringing tones A telephone can be arranged to ring in one of six distinctive tones Prime intercom A configuration that allows intercom to be selected automatically on your telephone as soon as you lift the handset Prime line A line designated to a particular telephone a
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