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Vertical Communications 8112N Telephone User Manual

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1. 3 11 Index 3 Index GCA70 313 Subdued Off Hook Voice Announcement Responding To 2 2 T Telephone Pedestal Adjusting The 0 1 11 Transfer Making A Hot 0 0 0 0c e eee eee eee 5 3 Transferring Calls oscar ia be tees 5 1 Transferring Calls Screened 00 00 00 eee eee ee 5 1 Transferring Calls Unscreened 0 00 0000 5 2 Troubleshooting Your Telephone 0 000008 11 1 U Understanding What The Lights Mean 1 9 1 10 Using Background Music 0 0 eee eee ee eee 7 9 Using Line Groups leeeeeeeee eee eee 3 5 Using The Other Telephone Features 0 7 1 Using This Guide erbe de baal as 1 1 1 2 Using Your Speakerphone 00005 1 3 14 V Voice Announce Calls Blocking 0 00 00 e eese 7 1 Volume Control Setting The 00 7 6 1 8 W Waiting For A Line 2 0 0 0 cee eee ytin pretios 3 6 4 Index GCA70 313 Quick Reference Guide A Appendix A Quick Reference Guide This chart provides you with a quick reference guide of the feature dialing codes If you wish you can detach this sheet and keep it near your telephone to serve as a stand alone reference Remember chapter 9 describes how to program these codes on your telephone at unuse programmable buttons Further the installer may store features at your telephone bu
2. Station User s Guide 2 1 Answering Calls GCA70 313 2 3 Answering Subdued Off Hook Voice Announcement SOHVA Calls Your installer can set your speakerphone to receive a Subdued Off Hook Voice Announcement SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver This means that if you are on a speakerphone call you cannot receive a SOHVA call The distant party that your are currently talking to cannot hear the announcement made by SOHVA caller Please note that you can receive a SOHVA call even if your are using your headset however the distant party may be able to hear the SOHVA as it is made e You can respond to a SOHVA in one of two ways Verbally Press and hold the MUTE button and speak into handset Distant party cannot hear response To return to distant party after your reply is complete release the MUTE button Since the 8112N does not have a MUTE button this feature is not available on that telephone If your have an 8112N telephone you must use the procedure described below to respond to a SOHVA Non Verbally Response Messaging If the announcing station has an LCD speakerphone press a preprogrammed RESPONSE MESSAGE button to cause a message to appear in the display of the telephone making the SOHVA call and then that telephone is automatically disconnected from your telephone If the telephone to which you attempt to send a non ver
3. Mute Button Light 7 Speaker Button impo Hold Button TAP Button Intercom Microphone Button Opening Connectors On Bottom Of Telephone Line Cord Handset Ej El Impact 8112S Speakerphone Handset E Line Buttons DSS Buttons c Programmable Buttons 2 200 Boer 5 6 Dialpad Transfer B Sm Conference Oce E Button TAP Button a Hold Button Intercom Button IMPO02 Impact 8112N Telephone 1 6 Station User s Guide GCA70 313 Introducing The Telephone 1 4 Knowing Your Telephone s Functions Your telephone provides many versatile features for your use These features are explained in terms of what they allow you to do Refer to section 1 5 Understanding What The Lights Mean for information about the lights associated with your telephone s buttons Hold Button Places a line or Intercom call on hold Stores pauses in number sequences during programming Intercom Button Selects an intercom path Allows you to initiate many of the telephone s features Message Waiting Light ndicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone not available on 8112N and 8212N Mute Button Keeps the person on the line from hearing your conversation not available on 8112N Program
4. The volume control on your telephone is a multipurpose control you can use to set the volume of the ringer the speaker the handset the headset background music and the group listening mode You can either press and hold down the VOLUME UP or VOLUME DOWN button to automatically step through the volume levels for each mode or you can press the switch once for each change in volume you desire You may adjust the loudness of the distant party at any time during a call whether you are listening over the speaker the headset the handset or the group listen mode by pressing the VOLUME UP or VOLUME DOWN button When the call ends the system resets the loudness of all future calls to the programmed default setting You can set a permanent loudness level for any volume control setting When loudness is at desired level dial 7 or press VOLSV button if programmed The volume level will remain at this loudness referred to as the default setting until you change the setting NOTE Impact SCS 8212S and Impact SCS 8212N telephones support the optional ICVOL handset The ICVOL is an amplified handset with its own volume control making it useful in noisy environments For ordering information contact your Comdial dealer e There are four ringer loudness levels plus an off position Set these levels as follows 1 While your telephone is on hook and idle press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire T
5. GCA70 313 Using The Other Telephone Features 7 6 Setting A Do Not Disturb Condition At Your Station The Do Not Disturb DND feature keeps calls from ringing at your speakerphone and makes your station appear busy to intercom calls If your installer has programmed your station to have this feature you can enable it as needed Generally callers cannot override this feature They hear two quick tone bursts every two seconds when they call a telephone that is set to DND mode However the installer may program some telephones with the ability to override a do not disturb condition at another telephone You can program a permanent do not disturb button to provide yourself with quick access to this feature if you wish See the programming section of this user s guide for details e To enable DND 1 Press preprogrammed DND button The light associated with the DND button turns on when the feature is active e To disable the DND condition 1 Press preprogrammed DND button The light associated with the DND button turns off when the feature is disabled e To set a do not disturb condition at your telephone when a call rings at your station 1 Hear ringing 2 Press DND button Ringing will stop caller will hear the do not disturb tone and your telephone will remain in DND until you disable the feature described above Station User s Guide 7 5 Using The Other Telephone Features GCA70 313 7 7 Setting The Volume Control
6. You can permanently forward the calls that normally ring at your telephone to another telephone You can forward just your prime line and intercom calls or you can forward all of your calls To remind you that your calls are being forwarded your telephone will sound a short ring burst each time the system forwards a call You can also forward calls that ring at your telephone but receive no answer this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave The system installer sets the number of rings that sound at your telephone before the system forwards the calls e To forward your calls 1 Press installer programmed FORWARD button OR press INTERCOM and dial one of the following codes 52 all calls forward immediately 54 all calls forward after RNA or Busy K 51 prime line and personal intercom calls forward immediately 53 prime line and personal intercom calls forward after RNA or Busy 2 Dial personal intercom number of telephone to receive forwarded calls or dial desired group intercom number 3 Press SPEAKER or hang up e To cancel call forwarding 1 Press INTERCOM 2 Dial 5 Your telephone automatically hangs up Station User s Guide 7 3 Using The Other Telephone Features GCA70 313 7 4 Listening To A Call Over The Telephone Speaker Group Listening The 8124S 8112S a
7. Ringing Tones 4 tone code 1 8 Redial Last Dialed Number Remote Station INTERCOM INTERCOM Disable 05 extension no 05 extension no Response INTERCOM gt Message 6 button 01 30 1 30 Service INTERCOM 03 S OBS Observing extension no Speed Dial Station 3 Quick Reference 3 Quick Reference Guide GCA70 313 Button Feature Enable Code Disable Code Mnemonic Speed Dial amp 100 599 System Speed Dial INTERCOM Programming 2 Station Lock INTERCOM LOCK 04 code Tracker Page INTERCOM Send 8 TRACES Tracker Page INTERCOM Receive 8 orbit code Tracker Pager INTERCOM INTERCOM Use 07 06 INTERCOM Volume Save 3c 7 VOLSV Voice a INTERCOM INTERCOM VABLK Block 2 E NOTE The dialing codes provided in this quick reference guide are default values Your system installer has the ability to renumber these codes Feature Enable Code Pick Up Last Line 08 Broker s Mode 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP Dialing Code THE 4 Quick Reference NOTES NOTES NOTES NOTES This manual has been developed by Comdial Corporation the Company and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been
8. unanswered number 1 While the telephone is idle press 70 or press the AUTOMATIC REDIAL button programmed by your installer 2 The system queues the last number dialed that is not already in the queue and repeatedly dials the number until you cancel the feature or the system has dialed the number a preprogrammed number of times determined by your system installer 3 The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing 4 When the distant party answers the call the AUTOMATIC REDIAL button while on the call to cancel automatic redialing OR if your installer has enabled answer supervision on your line the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off 5 If your system installer has enabled the redial multiple numbers feature you can have up to 10 numbers in your redial queue To add numbers to your redial queue repeat step 1 in the above procedure 3 4 Station User s Guide GCA70 313 Making Calls e To interrupt the redialing procedure so that you can use your telephone to make a call NOTE You can only do this if the suspend automatic redial feature is enabled 1 While your telephone is in the process of dialing a number press the AUTOMATIC REDIAL button twice This treats the number as answered and then puts the number back in the automatic redial queue e To cancel the automatic redial feature NOTE You can only do this if
9. INTERCOM 4 DPKUP Directed extension no s Pick Up INTERCOM 4 GPKUP roup Clear Major INTERCOM 09 Alarm Ring DISA Access Installer Assigned Do Not Disturb INTERCOM 01 DND c extension no 03 EXOVR DSS Programming INTERCOM x 3 Executive Override extension no 03 EXOVR Hold Manual HOLD HOLD Hold Exclusive HOLD HOLD HOLD Hold Directed INTERCOM x 90 Hold Directed Pick Up INTERCOM 90 LCD Messaging INTERCOM 02 INTERCOM LCDMS message 02 Line Group 1 INTERCOM 9 LNGOI Line Groups 2 11 INTERCOM 80 89 da Line Groups 12 16 INTERCOM 60 64 NL Line Pick Up From Any Station Zones INTERCOM 65 68 TAFS 1 4 1 4 2 Quick Reference GCA70 313 Quick Reference Guide Button Feature Enable Code Disable Code Mnemonic Line Pick Up From Any INTERCOM TAFS 1 4 Station Zones 65 68 14 Line Pick Up From Any Station All INTERCOM 69 TAFS Zones Meer M INTERCOM 78 MMEPG Answer Page Message Waiting INTERCOM 3 INTERCOM 3 MSGWT extension no extension no Message Wait Retrieval 290 Night Transfer INTERCOM INTERCOM NIGHT Attendant Only 0 031 0 032 Operator Access INTERCOM 0 Paging All Call INTERCOM 70 PAGE 1 Paging Zones INTERCOM PAGE 2 8 71 77 2 8 Paging Meet Me INTERCOM 78 MMEPG Park Orbit INTERCOM PARK Retrieve 91 99 1 9 INTERCOM PARK Park Orbit Send 3 91 99 1 9 Personal INTERCOM
10. Telephone Speaker Group Listening 7 4 Muting Your Telephone 0 0005 7 5 Setting A Do Not Disturb Condition At Your Station 7 6 Setting The Volume Control 0 0 7 7 Setting Your Personal Ringing Tones 7 8 Using Background Music eese eee 7 9 Using The IMIST Module 05 8 Sending And Receiving Non Verbal Messages 8 1 Using The Messaging Feature 8 2 Lighting The Message Waiting Light 8 3 Sending LCD Messages 00 00 0000 eee 9 Programming Your Telephone 0oooooooo 9 1 Programming For Speed Dialing 9 2 Storing Speed Dial Numbers 9 3 Storing DSS Numbers 00 esee 9 4 Storing Feature Buttons 00 00 0005 9 5 Storing The Response Message Button 10 Operating Your Telephone With A DSS BLF Console 10 1 Operating Your Telephone With A DSS BLF Console 2 Contents GCA70 313 Contents 11 Troubleshooting Your Telephone oo oo 11 1 HUE rs doi Index 1 Quick Reference Guide oo ooooooo Quick Reference 1 Contents 3 This page remains blank intentionally GCA70 313 Introducing The Telephone 7 Introducing The Telephone 1 1 Using This Guide This user s guide describes your Comdial Impact telephone and tells you how to use it The sections in
11. These are default button locations Your system installer may have reprogrammed these buttons to better suit your needs Impact SCS 8212S Speakerphone Line Buttons DSS BLF Buttons Programmable Buttons Dialpad Intercom Button JCA gt ee Message Button TL TAP Button bie x Transfer Conference Button NE a Mute Button SCS002 Volume Up Hold Button Volume Down NOTE These are default button locations Your system installer may have reprogrammed these buttons to better suit your needs Impact SCS 8212N Telephone Station User s Guide 1 5 Introducing The Telephone GCA70 313 T Handset mr 3 Speaker Dialpad So Line Buttons goat 20 ES DSS BLF Buttons Transfer 1023 3 cu aca Programmable Buttons o Conference 47 5 67 ca Volume Down Button T Be 9 Bk 0 4 Volume Up Mute Button aH D oo ol a Shift Button Hota Baron Tapon Menon Microphone Speaker Connectors On Bottom Of Telephone Line Cord Handset Ge a s Impact 8124S Speakerphone Handset Speaker Dialpad Line Buttons DSS BLF Buttons Transfer Programmable Buttons Conference Volume Down Button Volume Up Message Waiting Shift Button
12. a subdued voice announcement to another station that is off hook and busy on a call if the system is arranged to provide this feature Your telephone provides a SOHVA button for this purpose You decide whether to deliver a SOHVA message camp on at that station set a message waiting indicator or hang up when you hear an intercom busy tone e Make a SOHVA announcement using the SOHVA button as follows 1 2 3 Make intercom call and hear busy tone Decide whether to interrupt or not If you decide not to interrupt the called party hang up OR to interrupt press preprogrammed SOHVA button and hear several quick tone bursts Make announcement busy tone means that the called telephone is in speakerphone mode and you cannot make announcement that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA Wait on line for verbal reply NOTE The caller cannot control how the announcement is received This depends upon the equipment used and station programming Station User s Guide 3 11 This page remains blank intentionally GCA70 313 Placing Calls On Hold 4 Placing Calls On Hold 4 1 Holding Calls You can place a call on hold and pick it back up a short time later With a regular hold you can pick up the held call at your telephone or another user can pick up the call With an exclusive hold condition you must pick up the held call at yo
13. conference 5 Repeat the last three procedures to add more parties e To continue conversation on remaining line after other outside lines have dropped out of conference 1 Press the line button of the remaining party Station User s Guide 6 1 Conferencing Calls GCA70 313 e To retrieve a line from hold and bring that party back into the conference 1 Press TRANSFER CONFERENCE 2 Press line button 3 Press TRANSFER CONFERENCE NOTE If all the conference circuits are busy you will not be able to add a party to the conference e To drop out of a conference call between you and two outside lines creating an unsupervised conference 1 Dial lines remain lighted and in use until one or both outside parties to disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered e To rejoin an unsupervised conference between tow outside lines 1 Press TAP NOTE Conference volume levels depend on the quality of the external lines e To drop out of a conference call between you and two outside lines creating an unsupervised conference 1 Dial lines remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until the line is answered e To rejoin an unsupervised conference between two outside lines 1 Press TAP
14. indicate the status of lines features and intercom Next to a Direct Station Select DSS Busy Lamp Field BLF button Steady red station is in use Flashing red station is receiving a call Winking red message waiting light set for you by station associated with that DSS button Next to a line button Steady green line is in use at your station Steady red line is in use at another station Flashing red your line is ringing Flashing orange your line is ringing and will be answered when you lift the handset Winking green line is on hold at your station Winking red line is on hold at another station Fluttering orange line has recalled from hold at your station Fluttering red line has recalled from hold at another station Next to a fixed feature or programmable feature button Steady red the feature is on Steady off the feature is off Next to an INTERCOM button Steady green with a quick flash you are using your intercom Winking red a message is set on your telephone for others to receive when calling Flashing orange another station is calling you Above the HOLD button Fluttering red message awaits pick up Winking green a line is on hold at your station Station User s Guide 1 9 Introducing The Telephone GCA70 313 Above the SPEAKER button e On steady with telephone on hook and busy speakerphone mode 1s active On steady
15. soon as the other telephone becomes idle Call Forward Button CFWD allows you to forward all of your call to another telephone You can program any one of four different feature buttons Forward All FWD A Forward Personal FWD P Forward All RNA FWDRA and Forward Personal RNA FWDRP Do Not Disturb Button DND prevents other telephones from ringing your telephone Group Listen Button GPLSN allows others to hear a conversation over the telephone speaker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset microphone Music Button MUSIC allows you to enable or disable background music also allows you to choose from tow pre programmed music sources Page Button PAGE 1 8 provides one button access to paging zones Park Button PARK parks calls in preselected park orbit Pick Up Button PCKUP allows you to pick up a call ringing elsewhere in your system Privacy Release Button PRVCY releases privacy for current call Saved Number Redial Button SAVE redials the last number saved at this button location good for short term storage Voice Announce Block Button VABLK blocks voice announcements 9 4 Station User s Guide GCA70 313 Programming Your Telephone You can store feature access codes at programmable buttons to provide yourself with one button access to features that you use often The Quick Reference Guid
16. the IST device to make outgoing calls and receive incoming calls The functionality of the IMIST module depends on the type of system you are using and the type of digital station board and memory board your system has See your installer for complete details The IMIST module will function on a DXP system with the appropriate digital station board but the IMIST module will not have its own extension number and will not function simultaneously with the speakerphone On a DXP Plus system the IMIST module will function simultaneously with the speakerphone and have its own extension number if your system has the appropriate digital station board and memory board If your system does not have the optional enhanced memory board the IMIST module will function like the one on the DXP system described above On an FX Series system the speakerphone and IMIST module can function simultaneously and the IMIST module has its own extension number NOTE The IMIST module does not provide voltage to light a message waiting light Message waiting lights on devices plugged into the IMIST module will not function If you have any other questions about IST devices refer to GCA70 237 Industry Standard Telephone Station User s Guide NOTE The IMIST module has a separate power supply The wall transformer is a UL and CSA approved Class 2 device operating from 120 Vac 60 Hz 16 watts and provides an output of 24 Vac at 450 mA For replacement or
17. the last dialed number 1 Press and release the hookswitch to disconnect current ringing or busy tone press TAP if using a 8112N or 8212N telephone 2 Press 3 Listen for ringing or busy tone over the telephone speaker Ringing tone When party answers pick up handset if you desire privacy Busy tone Press SPEAKER to disconnect hang up to disconnect on the 8112N and 8212N telephones e To store a number while you are on a call 1 Press preprogrammed SAVE NUMBER REDIAL button twice 2 Dial the number that you wish to save the system immediately saves the number for later redial 1t does not dial it over the line that you are now on Station User s Guide 3 3 Making Calls GCA70 313 e To later redial the saved number 1 Lift handset or press line button 2 Press SAVE NUMBER REDIAL button system automatically dials the number that you saved earlier 3 4 1 Using The Automatic Redial Feature 8124S 8112S and 8212S only If your station has the multiple automatic redial feature enabled you can place up to 10 numbers in your telephone s redial queue Your telephone will redial the numbers one at a time in the order you placed them in the queue until a the call is answered b you cancel the automatic redial feature for a particular number or c your telephone has dialed the number a preprogrammed number of times set by your system installer e To use the automatic redial feature to redial a busy or
18. with telephone on hook and idle background music is turned on Flashing feature viewing and programming is in progress Above the MUTE button On steady called party cannot hear your conversation Above the SHIFT button On steady shift mode is activated to allow access to second level speed dial numbers programmed at DSS button locations 1 10 Station User s Guide GCA70 313 Introducing The Telephone 1 6 Adjusting The Telephone Pedestal Models 8212S and 8212N only Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against the pedestal e To adjust the pedestal 1 Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand 2 While pivoting the telephone upward with one hand pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone Notice there are three sets of notches under the telephone corresponding to the three positions available 3 When the telephone is at the desired height find the closest pair of notches and place the supporting arms in the notches Press down slightly on the telephone until you feel the supporting arms snap into place First Notch Second Notch Telephone T LA Third Notch S ting Arm s bic CMS
19. 7 10 Intercom Calls Answering 2 1 Intercom Calls Making 0 0 0 00 00 3 6 3 7 Introducing The Telephone 0 0 0 0 e eee eee eee 1 1 K Knowing Your Telephone s Functions 1 7 1 8 L Last Number Redial 2 teer era 3 3 LCD Messages Sending 0 cee ee eee eee eee 8 3 Lighting The Message Waiting Light 8 2 Lights Understanding What They Mean 1 9 1 10 Line Groups USING 2 cssc ad e dae abe a 3 5 Listening To A Call Over The Telephone Speaker 7 4 M Making A Hot Transfer 0 0 00 eee eee eee eee 5 3 Making A SOHVA 0 0 20 cbc ee esee eee 3 11 Making Calls sued ee e RR e hn 3 1 Making Intercom CallS o oooooooocooomomo o 3 6 3 7 Message Waiting Light Lighting The 8 2 Messages Sending And Receiving Non Verbal 8 1 Messages Sending LCD oooococcccocccc eee eee 8 3 Music Using Background lsleeeeeeeeeeeeeee 7 9 Muting Your Telephone oo oooocoocococncncncnc oo o 74 2 Index GCA70 313 Index Outside Calls Answering leen 2 1 P Parking Calls 2 itk retentu Re DR Ge Xe RR RT 4 3 Pedestal Adjusting societo creo roo pe ee eee ee 1 11 Personal Ringing Tones Setting Your 0 7 8 Placing Calls On Hold 00 0 eee eee eee 4 1 Programming For Speed Dialing oocoooococcoocooo 9 1 Programmi
20. COMDIAL DXP DXP Plus and FX Series Digital Communications System Impact o Impact Non LCD Station User s Guide Bal 4 5 6 3 7 Bu 6 6 0 3 EE ca cma J d i n d r 3 p ES Y Se om h 1 C40 T OE L COMDIAL pee OT O H Ln gt 6101 i H Ma Bonea 450 50 6j oo d L Abde 5E d 5c5 DARE cotos coo oo 1 EI Lr oc o o o o EX A Ce i SPEAR E MUTE a j This user s applies to the following system and telephone models System Models e DXP systems with software 12A and later e DXP Plus systems with software 12A and later FX Series with software 12A and later Telephone Models Impact 8124S Rev A and later Impact 8112S Rev A and later Impact 8112N Rev A and later Impact SCS 8212S Rev A and later mpact SCS 8212N Rev A and later If you need more information consult the Speakerphone Reference Manual Contact your Comdial dealer for updates of this as well as other Comdial publications Es Pa ANSERAB VU Accredited by the Dutch Council xs e n at Mcr ers RS st Tri Level Compression is a registered trademark of ACS Wireless Inc Comdial s
21. Dial 90 3 Dial extension number of station to receive held call Your telephone automatically hangs up Toretrieve a held call at another station 1 Press INTERCOM 2 Dial 90 3 Dial extension number of station to receive held call 4 Answer call e To answer a call at the extension receiving held call 1 Press INTERCOM 2 Dial 90 4 2 Station User s Guide GCA70 313 Placing Calls On Hold 4 2 Parking Calls You can place a call on hold in the system so that any station that does not have line appearance for the call can answer it You accomplish this by placing the call in one of nine park orbits where the call remains until it is answered If the call is not answered within a specified period of time the system will send it back to your station for service this is known as park recall When you press a personal or group intercom button and dial a code to retrieve a parked call the system removes it from the park orbit and places it at your station You can program a PARK button at your telephone and use it to simplify call parking To park a call 1 While on the call press INTERCOM 2 Press 3 Dial code for park orbit 91 99 for orbit 1 9 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call To park a call using a preprogrammed PARK button 1 While on the call press the preprogrammed PARK button the call is placed in a prese
22. For Highest Position PEDO1 RO Pedestal Base Station User s Guide 1 11 This page remains blank intentionally GCA70 313 Answering Calls 2 Answering Calls 2 1 Answering Outside Calls A call that rings on an outside line will sound long single tone bursts and will light the line status light If the installer enabled ringing line preference at your station an orange light flashes next to the line that your station will answer when you lift the handset a red light will flash for any other ringing line e When you hear outside ringing and observe a flashing light answer the call as follows 1 Lift handset or press line button and speak toward telephone if light is orange OR press button of ringing line if flashing light is red and speak toward the telephone lift handset if you desire privacy 2 2 Answering Intercom Calls An intercom call is a call between two system telephones An intercom party can voice announce through your speaker instead of ringing your telephone intercom ringing sounds two short ring bursts You can block voice announce calls if you wish See the discussion titled Blocking Voice Announce Calls for details e When you hear intercom ringing followed by a caller s voice 1 Speak toward the telephone to answer lift handset if you desire privacy e When you hear intercom ringing two short ring bursts 1 Lift handset or press INTERCOM and speak toward telephone
23. NOTE Conference volume levels depend upon the quality of the external lines 6 2 Station User s Guide GCA70 313 Using The Other Telephone Features Using The Other Telephone Features 7 1 Blocking Voice Announce Calls You can prevent voice announcements from sounding over your telephone speaker if you wish This feature also blocks subdued off hook voice announcements e To block voice announced calls 1 Press INTERCOM 2 Dial 2 e To un block voice announced calls 1 Press INTERCOM 2 Dial 2 Station User s Guide 7 1 Using The Other Telephone Features GCA70 313 7 2 Diverting Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station you have previously designated You can divert an incoming call to the designated station whether you are busy or idle You must program a CALL FORWARD button using the instructions in the programming section on your speakerphone to serve as a call divert button To identify the station to receive diverted calls Press INTERCOM 2 Dial 55 3 Dial extension number of station to receive diverted call 4 Press SPEAKER to end To divert calls to the designated station 1 Hear ringing and or see flashing line status light 2 Press CALL FORWARD system immediately forwards ringing call to station you designated 7 2 Station User s Guide GCA70 313 Using The Other Telephone Features 7 3 Forwarding Calls
24. Quality Management System Is Certified To The ISO 9001 Standard Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possible as the combinations of accessories and features are too varied and extensive to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to the compatibility of features 2 12 97 GCA70 313 Contents Contents 1 Introducing The Telephone o oooooocoooommmomo 1 1 li Using This Guide cores awd mee 1 1 1 2 OVEIVICW euch uige ib ati 1 2 1 3 Using Your Speakerphone 0005 1 3 1 4 Knowing Your Telephone s Functions 1 7 1 5 Understanding What The Lights Mean 1 9 1 6 Adjusting The Telephone Pedestal 1 11 2 Answering Calls esee ehh 2 1 2 1 Answering Outside Calls selle eese 2 1 2 2 Answering Intercom Calls o o o ooo ooo ooo o 2 1 2 3 Answering Subdued Off Hook Voice Announcement SOHVA Calls 2 2 3 Making Cals iris dios 3 1 3l Making Calls 0 se ce ce
25. and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically generates a ringing sound public address systems do this if the volume is too high or the microphone is too close to a loudspeaker Your speakerphone s sound activated switches allow either the microphone or the loudspeaker to be on at a given time This means that sounds travel in only one direction at a particular moment Station User s Guide 1 3 Introducing The Telephone GCA70 313 Speakerphone User Guidelines Both parties cannot talk at the same time You must wait for silence out of your loudspeaker before talking You must stop talking to hear the other party Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best
26. bal message is not an LCD telephone no message is sent and that station is immediately disconnected from the call You can also block all SOHVA calls to your station by enabling the Voice Announce Block feature discussed in the chapter titled Using The Other Telephone Features 2 2 Station User s Guide GCA70 313 Making Calls 3 Making Calls 3 1 Making Calls The 8212N and 8112N telephones require that you lift the handset before performing any operations with the telephone When using the 82125 8112S and 8124S however you may do one of three things in order to use the telephone lift the handset press the INTERCOM button or press the SPEAKER button 3 2 Dialing Automatically The Automatic Dialing feature provides one or two button speed dialing using programmable buttons with stored numbers Two levels of number storage are available at each storage location and you can use one or both levels as needed Further since you usually store a line choice as part of a speed dial number line selection is automatic with speed dialing This user s guide discusses button programming in a separate section Refer to it when you are ready to store numbers at the programmable buttons There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and 2 numbers that the system attendant stores for everyone s use system speed dial numbers e To automatically dial a s
27. der Comdial P N DIU PTR Power pud N IST Device El IMIST Device 7 10 Station User s Guide GCA70 313 Programming Your Telephone 8 Sending And Receiving Non Verbal Messages 8 1 Using The Messaging Feature If the system installer designates your speakerphone as a central message desk or programs it to have message wait originate ability you can turn on the message waiting light of any other telephone This light lets that telephone user know that you have a message for him or her In addition to the message waiting light leaving a message indication at a station also causes the dial tone at that station to sound in a broken manner when the station user takes his or her telephone off hook The message waiting light is located in different places on the various model telephones On the 8124S and 8112S telephones the message waiting light is located above the HOLD button On the 8112N telephone the message waiting light is located above the dial pad The 8212S and 8212N telephones have a dedicated message waiting key and light labeled MESSAGE For more information on button locations see Chapter 1 If your telephone receives a message and has a DSS button that is programmed to call the station that left the message the light next to that station s DSS button on your telephone will flash Station User s Guide 8 1 Programming Your Telephone GCA70 313 8 2 Lighting The Message Waiting Light e To turn on the me
28. e press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire e There are eight group listening loudness levels not available on 8112N and 8212N telephones Set the level for the current call as follows 1 While on a call and in the group listening mode press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire e There are eight background music loudness levels not available on 8112N and 8212N telephones To set the level 1 While background music is on at your station press VOLUME UP or VOLUME DOWN once for each change in loudness you desire This level will remain set for background music until you change it again even if you turn off the feature and then reactivate 1t Station User s Guide 7 7 Using The Other Telephone Features GCA70 313 e To set a permanent speaker headset handset or group listening loudness for all future calls 1 Press INTERCOM 2 Activate speaker headset handset or group listen mode to be affected 3 While in that mode press VOLUME UP or VOLUME DOWN to adjust loudness 4 Dial X 7 or press a preprogrammed VOLSV button to hold the loudness at the last setting for all future calls until you change the default again 5 Repeat this procedure in each mode until you ve set all default volume levels 7 8 Setting Your Personal Ringing Tones You can choose one of six different ring tones for your telephone Often when several telephon
29. e at the end of this book contains a list of feature codes e To create a feature access button 1 Press INTERCOM 2 Dial 3 3 Press programmable button to choose storage location 4 Dial the access code for the feature 5 Press next location button and store next feature code 6 Repeat previous step until all desired feature codes are stored 7 Press SPEAKER to end For example the access code for the group call pick up feature is 4 To program this feature press INTERCOM dial 3 press the desired programmable button dial 4 and press SPEAKER Station User s Guide 9 5 Programming Your Telephone GCA70 313 9 5 Storing The Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from an LCD telephone or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer A fixed RESPONSE MESSAGE buttons sends the same preselected message every time you can program multiple fixed RESPONSE MESSAGE buttons at your station If for example you know that you want to send the message Will Call Back every time you receive a SOHVA you cannot respond to program a fixed RESPONSE MESSAGE button with that message and label the button accordingly You may save as many different fixed RESPONSE MESSAGE buttons as you need in order to respond instantly with the appropriate LCD message fo
30. eee eem remm 3 1 3 2 Dialing Automatically llle esee 3 1 33 Dialing Manually esee ee eee 3 3 3 4 Redialing A Previously Dialed Number 3 3 3 5 Using Line Groups sees eene 3 5 3 6 Waiting For A Line Queuing 04 3 6 3 7 Making Intercom Calls 0 00 0 00002 eee 3 6 3 8 Camping On At A Busy Station And Waiting For An Automatic Callback 3 8 3 9 Camping On At An Idle Station And Waiting For An Automatic Callback 3 9 3 10 Camping On At A Busy Station And Waiting For An Answer Call Waiting 3 10 3 11 Making A Subdued Off Hook Voice Announcement SOHVA ooooocoocooooo o o 3 11 4 Placing Calls On Hold o oooooooooocomommo 4 1 41 Holding Calls iii dee ieee teens 4 1 4 2 Parking Calls cocinas rosas es 4 3 Contents 1 Contents GCA70 313 5 Transferring CallS o oooooooooommoommsom o 5 1 Transferring Calls Screened o oooooo ooomocmo o 5 2 Transferring Calls Unscreened 5 3 Making A Hot Transfer eese 6 Conferencing Calls cc ccc ce cece cece nne 6 1 Conferencing Telephones Together 7 Using The Other Telephone Features ooo ooo o 7 1 Blocking Voice Announce CallS 7 2 Diverting Incoming Calls To Another Station 7 3 Forwarding Calls 0 00 0 e eee eee eee 7 3 Listening To A Call Over The
31. ers NOTE You cannot reprogram the HOLD and INTERCOM button locations from your telephone however your installer can reassign these buttons to other locations on your telephone or to a console unit Further you cannot store a feature code on a second level at any storage location NOTE The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening Station User s Guide 9 1 Programming Your Telephone GCA70 313 9 2 Storing Speed Dial Numbers e To store an outside number as a speed dial number NOTE Programming overwrites existing speed dial numbers at button locations 1 Press INTERCOM 2 Dial 1 3 Press programmable button or dial pad button to choose storage location remember to access second level storage at a programmable button press SHIFT first 4 Make your speed dial route selection choice from the following list press line button to select outside line dial 00 to select prime line or last line used dial 01 16 to select line group press INTERCOM button or dial 8 to select intercom 5 Dial number up to 16 digits long include and if needed NOTE You may need a pause between numbers to compensate for differences in response ti
32. es are located close together each user chooses a different personal ring tone e To select one of the ring tones proceed as follows 1 Press INTERCOM 2 Dial gt 4 3 Dial number 1 6 to select ring tone 4 The next time your telephone rings you will hear the new ring tone 7 8 Station User s Guide GCA70 313 Using The Other Telephone Features 7 9 Using Background Music NOTE This feature is not available on the 8112N and 8212N telephones If the telephone system supplies background music you can turn it on at your speakerphone while it is on hook and idle The system automatically turns background music off during calls and voice announcements NOTE The system can provide music from two sources however the system installer must enable this feature e To turn the music on Press INTERCOM 2 Dial 11 for music source one or X 12 for music source two the SPEAKER light turns on when background music is on 3 Adjust music volume with the volume button e To turn the music off 1 Press INTERCOM 2 Dial 1 the SPEAKER light turns off when background music is off Station User s Guide 7 9 Using The Other Telephone Features GCA70 313 7 10 Using The IMIST Module Impact SCS 8212S and 8212N telephones equipped with the optional IMIST module can support an IST device modem FAX machine industry standard telephone etc in addition to the telephone Depending on system programming you can use
33. ess TRANSFER CONFERENCE the call is automatically placed on hold 3 Dial extension number of telephone to receive the transfer or press the DSS button for that extension 4 Announce call 5 Press TRANSFER CONFERENCE 6 Press SPEAKER to disconnect if in speakerphone mode or hang up The person receiving the transfer than has the call Station User s Guide 5 3 This page remains blank intentionally GCA70 313 Conferencing Calls 6 Conferencing Calls 6 1 Conferencing Telephones Together When your join your speakerphone together with several other telephones on the same call the result is called conferencing When using the DXP system you can make conference calls that involve up to five parties including you as the originating party in any combination of outside lines and intercom parties When using the DXP Plus or FX Series system you can include up to seven parties in various combinations in a conference call If you are involved in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call e To set up a conference call that includes any combination of outside lines and intercom parties 1 Make first call 2 Press TRANSFER CONFERENCE call is placed on hold automatically 3 Select next line and make next call 4 Press TRANSFER CONFERENCE to establish
34. he handset call is transferred or if in speakerphone mode press SPEAKER to disconnect The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone will ring with the transferred call after you hang up Station User s Guide 5 1 Transferring Calls GCA70 313 5 2 Transferring Calls Unscreened You can answer a call at your speakerphone and transfer it to another telephone If you transfer the call without first announcing it you have made an unscreened transfer If the telephone to which you are transferring the call is busy you must recover the call yourself or choose one of several options that may be available at your station Also if a transferred call is not answered after a certain length of time as set by the installer it recalls to your telephone Again you have several options for servicing the returning call e To transfer an unscreened call to another system telephone 1 Answer call 2 Press TRANSFER CONFERENCE the call is automatically placed on hold 3 Dial extension number of telephone to receive the transfer or press the DSS button for that extension 4 Announce call 5 Press SPEAKER to disconnect if in speakerphone mode or hang up The transfer will ring at the called telephone NOTE Unscreened transfers ring at busy telephones and wait to be answered e If an unsc
35. he ringer sounds once for each change as an example of the current setting Your selection becomes the new default setting and will result in your telephone ringing at that level for all future calls until you change the default by repeating the above procedure NOTE If you set the ringer to the off position your telephone will sound a short ring burst once for each call you receive at your station while the ringer is off NOTE On the 8112N the ringer volume is controlled by a three position switch on the bottom of the telephone There is no handset volume control 7 6 Station User s Guide GCA70 313 Using The Other Telephone Features e There are eight speaker loudness levels not available on 8112N and 8212N telephones Set these levels for the current call as follows 1 While on a call and in speakerphone mode press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire e There are at least eight handset loudness levels that you can set for the current call as follows 1 While on a call and in handset mode press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire NOTE On telephone models 8124S 8112S and 8112N your installer may have turned on the high handset volume feature providing 13 handset volume levels instead of 8 e There are at least eight headset loudness levels that you can set for the current call as follows 1 While on a call and in headset mod
36. imilar There are however several differences The 8112N and 8212N do not have speakerphone capability Therefore you must lift the handset to perform any telephone functions making calls answering calls programming your telephone etc The 8112N and 8212N cannot receive voice announce calls The 8112N and 8212N cannot use the Group Listen feature The 8112N and 8212N cannot use the Background Music feature The 8112N does not have any LEDs beside its programmable buttons and therefore does not provide any status indications for these buttons The 8112N does not have a mute key The 8112N does not have a handset volume control The IMIST module only works with the 8212S and 8212N telephones The 8124S and 8112S telephones have a rocker switch style volume control instead of separate volume up and volume down buttons Message waiting lights On the 8124S and 8112S the message waiting light is above the HOLD button On the 8112N the message waiting light is above the dialpad On the 8212S and 8212N there is a dedicated message button with an associated light beside it Only the 8212S and 8212N support the ICVOL handset with independent volume control 1 2 Station User s Guide GCA70 313 Introducing The Telephone 1 3 Using Your Speakerphone On the speakerphone equipped models the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker
37. le still on the call press the appropriate fixed RESPONSE MESSAGE button to send a preselected message Call your name for example to the other telephone e To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone 1 Hear the SOHVA tone or voice announcement in your handset or headset 2 Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message Will Call Back for example to the calling telephone Station User s Guide 8 3 This page remains blank intentionally GCA70 313 Programming Your Telephone 9 Programming Your Telephone 9 1 Programming For Speed Dialin Speed dialing is a feature that lets you store and dial outside numbers using one or two buttons store and dial intercom numbers store frequently used feature codes Your can store numbers for speed dialing at the following locations any programmable button that is not now assigned as a line button or other feature by the system administrator or installer keypad numbers 0 9 a secondary level at either storage location Before you begin programming write down the intercom or outside line you will use and the number digits you are storing Then as you program the speed dial numbers write the first and second level numbers on your telephone s ID strips You can also fill out the charts on the next page if you wish for a personal record of your stored numb
38. lected park orbit If call is not retrieved within a programmable time limit it reverts to the parking station as a standard held call and only one call can be placed in an orbit at a time e To retrieve a parked call 1 From any station press INTERCOM 2 Press 3 Dial park orbit access code 91 99 for orbit 1 9 or press preprogrammed PARK button 4 Answer call Station User s Guide 4 3 This page remains blank intentionally GCA70 313 Transferring Calls 5 Transferring Calls 5 1 Transferring Calls Screened You can answer a call at your telephone and transfer it to another telephone If you first identify the caller to the party receiving the transfer giving that user the opportunity to prepare for the call you have made a screened transfer If the telephone to which you are transferring the call is busy you must recover the call yourself or choose one of several options that may be available at your station Also if a transferred call is not answered after a certain length of time as set by the installer it recalls to your telephone Again you have several options for servicing the returning call e To screen and transfer a call to another telephone in the system 1 Answer call 2 Press TRANSFER CONFERENCE call is placed on hold 3 Dial extension number of station to receive transfer or press DSS button for that station 4 When intercom party answers announce call 5 Hang up t
39. lls Answering Intercom 0 2 0 0 cee ee eee eee ee 2 1 Calls Answering Outside 2 1 Calls Blocking Voice Announce 000 0 eee eee 7 1 Calls Conferencin incide Oa aa 6 1 Calls Diverting To Another Station 000 12 Calls Forwarding To Another Station 7 3 Calls Holding ose bre ER oe o eS 4 1 Calls Making eee td Daa epee de e 3 1 Calls Making Intercom 0 00 0 eee eee 3 6 Camping On At A Busy Station And Waiting For An Automatic Callback 00 0 0 000 0 ee eee eee 3 8 Camping On At A Busy Station And Waiting For An Answer 2 cee m hehehe 3 10 Camping On At An Idle Station And Waiting For An Automatic Callback oooocoooomoooo o 3 9 Conferencing Calls ioc ues edie ees t reat th 6 1 Conferencing Telephones Together 000 6 1 D Dialing Automatically 0 0 0 0 cee eee eee 3 1 3 2 Dialing Manually 2d rte bo a de 3 3 Diverting Incoming Calls To Another Station 7 2 Index GCA70 313 Do Not Disturb Condition Setting At Your Station 7 9 DSS BLF Consoles Accessing Button Levels On 10 4 DSS Numbers Storing 0 0 00 9 4 F Feature Buttons Storing The 9 4 9 5 Forwarding Calls ue ett ia danos 7 3 G Group Listening i2 is lere ee prac clar 7 4 H Hold Placing Calls On l l eee 4 4 2 I IMIST Module eiii rr a ire tia
40. mable Buttons Allow you to store numbers for automatic dialing functions Allow you to store telephone extension numbers for Direct Station Selection DSS ndicate which lines are either in use ringing or on hold Shift Button Allows you to enter a second tier for storing and or automatically dialing speed dial numbers That is you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier Station User s Guide 1 7 Introducing The Telephone GCA70 313 Speaker not available on 8112N and 8212N Sounds distant party s voice e Sounds ringing and call in progress tones Speaker Button not available on 8112N and 8212N Turns your speaker on or off Disconnects a call when you are on a handsfree call Ends or cancels programming TAP Button Recalls dial tone or generates a hookflash Retrieves held calls or last call placed on hold Transfer Conference Button Transfers calls Sets up conference calls Volume Control Regulates the volume of the ringer speaker handset headset background music and group listening mode 1 8 Station User s Guide GCA70 313 Introducing The Telephone 1 5 Understanding What the Lights Mean The lights LEDs on your telephone
41. made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Comdial Inside Sales Department P O Box 7266 Charlottesville Virginia 22906 COMDIAL Charlottesville Virginia 22901 2829 World Wide Web http www comdial com Printed in U S A GCA70 313 04 8 97
42. me between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing 6 Press TRANSFER CONFERENCE to store number 7 Press next location button and store next number repeat previous steps until all numbers are stored OR press SPEAKER to end 9 2 Station User s Guide GCA70 313 Programming Your Telephone 9 3 Storing DSS Numbers e To store an intercom number at a DSS button NOTE Storing DSS numbers at button locations will overwrite any previously stored numbers 1 Press INTERCOM Dial 3 Press programmable button to choose DSS location Dial extension number Press next location button and store next DSS number D tA A W N Repeat the previous step until all DSS numbers are stored OR press SPEAKER to end Station User s Guide 9 3 Programming Your Telephone GCA70 313 9 4 Storing Feature Buttons If you find that you are using certain features often you can create feature access buttons to make operations easier Some features you may want to use frequently are defined as follows Account Code Button ACCT allows you to enter an account code for call record purposes Automatic Call Back Button CAMP arranges the system to ring your telephone and another person s telephone as
43. mp on condition at any time by pressing INTERCOM and dialing 6 NOTE If you make a call in the voice announce mode and receive no answer at the called station the CALLBK option will still be available to you Station User s Guide 3 9 Making Calls GCA70 313 3 10 Camping On At A Busy Station And Waiting For An Answer Call Waiting If the telephone you have called is busy you can send a call waiting tone to the telephone and wait on the line for an answer you must be using the handset for this feature to work e To activate call waiting when you hear a busy tone 1 Dial 6 called party hears tone 2 Wait on line for reply Called party can place the current call on hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current conversation e To cancel call waiting 1 Lift handset or press INTERCOM then dial 6 2 Hang up the handset or press SPEAKER to end e To answer a call waiting tone if you receive one while on a call 1 Hear short tone burst in receiver 2 Either place current call on hold or complete call and hang up waiting call will ring at your telephone 3 Lift handset to answer call You may of course choose to ignore the call waiting tone and remain on the line with your original caller 3 10 Station User s Guide GCA70 313 Making Calls 3 11 Making A Subdued Off Hook Voice Announcement SOHVA You can make
44. nd 8212S speakerphones give you the option of turning on the speaker in your speakerphone while you have the handset lifted The distant party s voice then sounds over the speaker as well as over the handset however only you handset microphone is active The group listening feature also works if you are using your headset only the headset microphone will be active Refer to the chapter on programming for instructions on how to program the GROUP LISTEN button e To activate group listening while on a call 1 Press the preprogrammed GROUP LISTEN button e To cancel group listening 1 Press the preprogrammed GROUP LISTEN button again NOTE You should cancel Group Listening before hanging up the handset to end the call 7 5 Muting Your Telephone not available on 8112N telephone By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker For example if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party press the MUTE button The MUTE button light turns on when you press it and turns off when you press it again e To mute your telephone 1 Press MUTE MUTE function and light turn on You can still hear the distant party but he or she cannot hear you e To speak to the distant party 1 Press MUTE again MUTE function and light turn off 7 4 Station User s Guide
45. ng Your Telephone 00 00 0000 eee 9 1 Q QUEUE ils pola Race RI eee Eee eee bead eke 3 6 Quick Reference Guide o oo ooooo o Quick Reference 1 R Redial Feature Automatic llle 3 4 3 5 Redialing A Previously Dialed Number 3 3 34 Redialing A Saved Number oooooccocccccoccoc 3 4 Redialing Last Dialed Number 0 020005 3 3 Responding To A SOHVA 0 0 00 cece eee eee 2 2 Response Message Button Storing The 9 6 S Saved Number Redial ooooococcoccoooo o o 3 3 3 4 Sending And Receiving Non Verbal Messages 8 1 Sending LCD Messages 8 3 Setting A Do Not Disturb Condition At Your Station 7 5 Setting The Volume Control 0 00 7 6 7 8 Setting Your Personal Ring Tones 020005 7 8 SOHVA Making A 0 cece e eee 3 11 SOHVA Responding To 2 2 Speakerphone Using Your lees esee 1 3 1 4 Speed Dial Numbers Storing lees a 9 2 Speed Dialing Programming For 0 0005 9 1 Storing Access Codes scce candied oe ted een tamu 9 4 9 5 Storing DSS Numbers 5 06050 65 cece ee e n e 9 3 Storing Speed Dial Numbers 00 00 0 00005 9 2 Storing The Feature Buttons llle esses 9 4 9 5 Storing The Response Message Button oooo oooooooo 9 6 Subdued Off Hook Voice Announcement MakingA
46. o activated light while still talking to you must press INTERCOM to turn off the light MUTE light on MUTE is activated To cancel press MUTE SPEAKER light on steady Background music feature activated even thought the system does not provide background music To cancel press INTERCOM then dial 1 Error Tone three steady tones May occur when incorrect buttons are pressed during speed dial programming For example if a button has a line assigned to it or was not enabled for speed dial programming by the installer If you cannot receive a voice announce call Voice announce block is activated To cancel press INTERCOM then dial 2 Station User s Guide 11 1 This page remains blank intentionally GCA70 313 Index Index A Access Codes Storing 0 2 cece eee eee eee 9 4 9 5 Accessing The Button Levels On DSS BLF Consoles 10 2 Adjusting The Telephone Pedestal 0 1 11 Answers Calls arras Eun 2 1 Answering Intercom Calls 0 00 0 ce eee eee eee ee 2 1 Answering Outside Calls llle 2 1 Answering SOHVA Calls 2 2 Automatic Redial Feature 000000 e eee 3 4 3 5 B Blocking Voice Announce Calls 00 000 e eee 7 1 Button Levels Accessing On DSS BLF Consoles 10 2 C Call Listening Over The Telephone Speaker 7 3 Call Wating ueste ur ee Re Gad ade TRU RT na 3 10 Ca
47. o ar om AE Ea Lr coo Ll ENE LB EE El Er e IB64X DSS BLF Console Station User s Guide 10 1 DSS BLF Console GCA70 313 10 1 1 Accessing The Button Levels The IB24X and IB48X DSS BLF consoles have four levels of buttons quadrupling the consoles button capacity The four buttons at the bottom of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which level is currently active 1b48x N ib24x Level access buttons Level access buttons IB48X DSS BLF Console IB24X DSS BLF 10 2 Station User s Guide GCA70 313 Troubleshooting Your Telephone 17 Troubleshooting Your Telephone Symptom Possible Cause INTERCOM light flashing Your messaging is set Press INTERCOM then dial 02 and hang up Station is ringing with ringer off HOLD light flashing with no line on hold Another telephone has activated your message waiting light Press INTERCOM and then press HOLD to retrieve message This action will call party who activated light Once you have received a message party wh
48. on number or by pressing the DSS button again e To manually cause the other telephone to ring 1 Lift handset or press INTERCOM 2 Dial extension number called telephone will ring e To tone call automatically 1 Press DSS button called telephone will ring The following instructions assume a voice first default setting Any user can change a call to tone signaling by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again e To voice announce manually 1 Lift handset or press INTERCOM 2 Dial extension number 3 Speak your announcement e To voice announce automatically 1 Lift handset and press DSS button 2 Speak your announcement Some systems will be arranged so that certain stations have a hot line feature If your station is so arranged every time you lift the handset your speakerphone will automatically ring a preselected station programmed by the installer To make an intercom call to a station other than this hot line station or to make a call on an outside line you must press an intercom or line button before you lift the handset then you can dial the number Station User s Guide 3 7 Making Calls GCA70 313 3 8 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy tone or a Do Not Disturb tone you can press a button that will cause the system to ring your telephone when the sta
49. or press INTERCOM 2 Dial the line group access code 3 Dial 6 e If you have line appearance for a particular line and wish to queue for it 1 Note the busy status light LED 2 Lift handset or press INTERCOM 3 Dial 6 4 Press line button When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call e To cancel line group queuing 1 Lift handset or press INTERCOM 2 Dial 6 and hang up 3 7 Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select DSS button you have programmed There are two methods for making an intercom call One causes the called telephone to ring The other causes your voice to sound out at the called telephone Your installer can set the system to deliver either tone first or voice first calling although all systems have tone first as the default condition Keep in mind that whatever the system setting a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls Furthermore if he or she blocks voice announce the system also blocks SOHVA calls 3 6 Station User s Guide GCA70 313 Making Calls The following instructions assume a tone first default setting Any user can change a call to voice announce signaling by pressing the INTERCOM button again after dialing the extensi
50. peed dial number stored at one of the programmable buttons on your station 8124S 8112S and 8212S 1 Press preprogrammed speed dial button line selection is usually a part of the stored speed dial number OR press SHIFT button then press preprogrammed button to choose number stored as a second choice at that button Station User s Guide 3 1 Making Calls GCA70 313 e To automatically dial a speed dial number stored at one of the programmable buttons on your station 8112N and 8212N 1 Lift handset and press TAP 2 Press preprogrammed speed dial button line selection is usually a part of the stored speed dial number OR press SHIFT button then press preprogrammed button to choose a number stored as a second choice at that button With your station idle you can automatically dial a personal or system speed dial number stored at a dial pad location e To speed dial a personal number stored at the dial pad 8124S 8112S and 8212S 1 While on hook press speed dial number on dial pad 0 9 e To speed dial a personal number stored at the dial pad 8112N and 8212N 1 Lift handset and press TAP 2 Press speed dial number on dial pad 0 9 e To speed dial a system number stored at the dial pad 8124S 8112S and 8212S 1 While on hook press and then dial system speed dial number 100 599 e To speed dial a system number stored at the dial pad 8112N and 8212N 1 Lift handset and p
51. r any calling situation e Tostore a fixed RESPONSE MESSAGE button 1 Press INTERCOM 2 Dial X 6 3 Press programmable button for RESPONSE MESSAGE button location Dial message number 01 30 from list of messages Press to save programming Press SPEAKER to end A O wn 4 Label button location 9 6 Station User s Guide GCA70 313 DSS BLF Console 1 0 Operating Your Telephone With A DSS BLF Console 10 1 vay de Your Telephone ith A DSS BLF Console The IB24X IB48X and IB64X consoles have additional buttons and status lights that extend the memory button capability of a companion telephone You can program the buttons for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using instructions provided in chapter 9 Programming Your Telephone When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically clears the console buttons so you can store numbers at the buttons as you need them ib64x E EE Coo L3 E 1 Lo Ll LIE OE cen O El EDO IEA cao n L I cao EIE Eu ELI a E E Lr El E En AE a ol coo ot mamas rt ja E C10 ocd me n E E EFE LE E E JEE ijy e ESTE EEE Ea ee Ey E ao EJl Cy A a OE ET LIL I ca
52. reened transfer call is not answered and recalls to your telephone 1 Press flashing line button and lift handset 5 2 Station User s Guide GCA70 313 Transferring Calls 5 3 Making A Hot Transfer A hot transfer is a type of screened transfer To perform a hot transfer you voice announce the transfer over the speaker of the telephone that you want to receive the transfer and release the call to that telephone The system handled the release in a way that does not require the called party to retrieve the call the call does not ring at the station This feature is useful for transferring calls to people who need to work in a handsfree mode Once you announce the call and the system completes the transfer the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call If you make a hot transfer to a monitor telephone you can voice announce the call over the telephone s speaker but the person receiving the outside line transfer will need to lift the handset to answer the call the telephone will not ring after the announcement is made Please note that you can not make a hot transfer to a telephone if its user has enabled the Voice Announce Block feature This telephone will automatically ring with the transfer requiring the intercom party to answer it as either a screened or an unscreened transfer e To make a hot transfer to another telephone in the system 1 Answer call 2 Pr
53. ress TAP 2 Press k and then dial system speed dial number 000 999 NOTE If you are already on a line you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad Also if a speed dial s preselected line is in use the speed dial will not engage NOTE Earlier systems have only 4100 4299 or 100 599 as system speed dials 3 2 Station User s Guide GCA70 313 Making Calls 3 3 Dialing Manually You can manually dial a number over any telephone line you select Or if the installer assigned a prime line or the idle line preference feature to your speakerphone it will automatically select a line for use when you lift the handset e To dial an outside number manually 1 Lift handset or press line button and dial number 3 4 Redialing A Previously Dialed Number The system temporarily saves the first 16 digits of the last manually dialed number for your redial use if the last number you called is busy or is not answering you can redial it once or initiate repeated redialing Subsequent dialing activity overwrites a temporarily saved number If you wish to permanently save a number for later redial refer to section 9 2 Storing Speed Dial Numbers If a distant party tells you an important telephone number and you want to immediately save it for later redial you can use a SAVE NUMBER REDIAL button to save the first 16 digits of that number e To automatically redial
54. ssage waiting light and a broken dial tone at an idle telephone 1 Press INTERCOM 2 Dial 3 3 Dial extension number of station you wish to alert The message waiting light of that station will flash e To turn off the message waiting light at a busy or idle station 1 Press INTERCOM 2 Dial 3 3 Dial extension number of station that was alerted The message waiting light of called station will turn off e To turn off the message waiting light during message delivering conversation 1 Press INTERCOM once if off hook twice 1f on hook NOTE If the message waiting light can only be turned off by either the person sending the message or the person receiving the message 8 2 Station User s Guide GCA70 313 Programming Your Telephone 8 3 Sending LCD Messages You can set system supplied messages at your station to be received and displayed by a calling LCD speakerphone These messages give the caller information on your telephone status Get a list of the available messages from the attendant and write on the blank chart on the next page e To turn on LCD messaging 1 Press INTERCOM Dial 02 Press to clear current message if one is stored 2 3 4 Dial message code number 01 30 5 Press and then press SPEAKER to end message 6 Your INTERCOM light flashes to indicate you have set LCD messaging e Tosend an LCD message when you call and receive a busy signal or no answer 1 Whi
55. switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simultaneously thus blocking out both voices 1 4 Station User s Guide GCA70 313 Introducing The Telephone Line Buttons DSS BLF Buttons S Programmable Buttons So Handset c rm gu Intercom Button Dialpad E amend Message Button yw Button 0T L Transfer Conference Button Telephone Speaker wm Speaker Button ee Button SCS001 Hold Button Microphone Opening Ao a Volume Up Volume Down NOTE
56. the suspend automatic redial feature is disabled or while the telephone is in the process of autodialing 1 Perform any user activity at the station go on hook press the speaker button etc OR press 72 to delete all numbers from the redial queue OR press the AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing NOTE The system allows only ten numbers in the redial queue In order to add a number to a full redial queue you must remove one of the numbers from the queue before dialing the new number 3 5 Using Line Groups Some systems have telephone lines arranged into line groups These line groups are available at each telephone When line groups are available for your use you may access them for outside calling instead of pressing a line button to select an individual line for use e To access line groups 1 Lift handset or press INTERCOM 2 Dial desired line group access code 9 line group 1 80 through 89 line groups 2 through 11 60 through 64 line groups 12 through 16 3 Dial desired number Station User s Guide 3 5 Making Calls GCA70 313 3 6 Waiting For A Line Queuing If all the lines in a line group are busy you can place your telephone in a queue to await an idle line When you share a line with another telephone and the line is busy you can place your telephone in a queue to await the idle line e To queue for a line group 1 Lift handset
57. this introductory chapter help you become familiar with your telephone s controls and indicators The remaining sections are titled as follows 12 Overview 1 3 Using Your Speakerphone 1 4 Knowing Your Telephone s Functions 1 5 Understanding What The Lights Mean The operation chapters define often used features and provide instructions for their use These chapters are titled as follows 2 Answering Calls 3 Making Calls 4 Placing Calls On Hold 5 Transferring Calls 6 Conferencing Calls The special purpose features of the telephone are grouped into one chapter 7 Using The Other Telephone Features Your telephone provides several non verbal way to communicate using lights and indicators The descriptions of these methods are provided in a separate chapter titled 8 Sending And Receiving Non Verbal Messages You can program many of the buttons on your telephone to enhance the unit s versatility and usability These programming instructions are found in the following chapter 9 Programming Your Telephone Station User s Guide 1 1 Introducing The Telephone GCA70 313 For your convenience a troubleshooting chart is provided in the following chapter 10 Troubleshooting Your Telephone There is a quick reference chart in the following chapter AppendixA Quick Reference Guide 1 2 Overview This user s guide covers five different telephone models The overall operation of each of the telephones is very s
58. tion is available This is called camping on ata station Please note that you can camp on to only one station at a time e To camp on at any busy station 1 Dial 6 when you hear a busy tone 2 Hang up the handset When the station you called becomes available your telephone will ring with five short tone bursts e When you hear five short tone bursts 1 Lift handset or press INTERCOM The other telephone will start ringing If you do not lift the handset or press INTERCOM after the ring back tones within the time limit set by the installer the system cancels the call back e To cancel the call back before your telephone sounds the tone bursts 1 Lift handset or press INTERCOM and dial 6 e To camp on at a station with a Do Not Disturb condition set 1 Dial 6 when you hear a DND tone and hang up the handset A call back will occur when called station is no longer set in the Do Not Disturb mode 3 8 Station User s Guide GCA70 313 Making Calls 3 9 Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer you can press a button that will cause the system to ring your telephone when any activity is initiated at that station e To camp on at a station for which you hear ringing but receive no answer 1 Dial 6 and hang up the handset Callback will occur after any activity is initiated at dialed station You may cancel the ca
59. ttons and label the buttons with the feature s mnemonics NOTE The dialing codes provided in this quick reference guide are default values Your system installer has the ability to renumber these codes The following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones E Button Feature Enable Code Disable Code Minenonie Account Code INTERCOM 04 ACCT account code All Call INTERCOM 70 PAGE 1 Attendant INTERCOM 0 Calling Authorization INTERCOM 08 Code authorization code AUTH Automatic Call Back and INTERCOM 6 INTERCOM 6 CAMP Call Waiting Automatic Redialing ARD Background INTERCOM 11 MUSIC 1 Music or 12 INTERCOM 1 MUSIC 2 Call Divert INTERCOM 55 Station extension no Call Forward INTERCOM 51 INTERCOM 5 FWD P Personal extension no Call Forward INTERCOM 52 INTERCOM 5 FWD A All Calls extension no Quick Reference 1 Quick Reference Guide GCA70 313 Button Feature Enable Code Disable Code Mnemonic Call Forward Ring No Answer INTERCOM 54 INTERCOM FWDRA 5 All Calls Call Forward Ring No Answer INTERCOM 53 INTERCOM FWDRP 5 Personal Calls Call Park Orbit INTERCOM PARK 91 99 91 99 1 9 INTERCOM PARK Call Park Pick Up 91 99 1 9 Call Pick Up
60. ur telephone no other telephone has access to it The Hold feature also allows you to answer and place on hold a call that is on a line that does not appear at your telephone a call that is parked or transferred to you for instance After a call has been on hold for a period of time set by the system installer the system will cause a one second tone burst to sound at your telephone and speed up the flash rate of the line button light If the call Is on exclusive hold it will revert to manual hold after this hold recall time period When you answer a call on a group intercom and place it on hold the system keeps the call on hold on the group intercom This means that you can pick up this call at any station that has access to the group intercom To place a call on hold 1 Press HOLD e To retrieve a held call 1 Press line button of the held call with flashing light OR press TAP NOTE Pressing the TAP button always retrieves the last number placed on hold regardless of whether you have line appearance for the line on which the call is holding Station User s Guide 4 1 Placing Calls On Hold GCA70 313 e To place a call on exclusive hold 1 Press HOLD twice and hang up handset e To retrieve an exclusive hold 1 Press line button of held call button with flashing light or press TAP if station does not have line appearance e To place a call on hold at another telephone Press INTERCOM 2

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