Home

Toshiba 165 Printer User Manual

1. reboots and a NIC Configu ration page prints does the device name include the NIC s Unit Serial Number No Check Yes No For Instruction Go To 1 Confirm that the TCP IP The networking section of your protocol suite is installed on Next RER gt operating system documentation the client computer 2 Look at the NIC configura Enter the correct TCP IP settings tion page and confirm the TCP IP settings are correct Is the IP Address entered NextStep gt and valid Are the Gateway and Subnet settings cor rect 3 Reboot this equipment The settings are not binding con Check the NIC Configura Next Step 5 tact your service representative tion page that prints out Are the TCP IP settings correct 4 Try to ping this equipment again Did this equipment Next Step gt respond to the ping 5 Can you ping this equip Contact your local network spe ment from any other com cialist for a valid IP address for puter within the same this equipment network If not this equip NextStep gt ment might have an IP Address that is out of range or invalid 6 Can you ping to another Check the computer s protocol computer within the same Next Step e settings to make sure the gate network v way and subnet settings are cor rect 7 If you have customized the The NIC is faulty or improperly device name you can installed Contact your service check if the NIC is func representati
2. Configuration page Default settings for network setting General Link Speed Duplex Mode AA Auto TCP IP Address Mode rnrnnnnnnrnrrnnnnnnanrnnnnrnnrnnnnnnrnrrnrnnnennrrnnnn Dynamic IP Address uunuuanmaeninne nn RENE runt Undefined Subnet M sk dress dee Seege Ee dese Undefined Default Gateway siri riireitgr tivien Undefined IPX SPX Enable IPX SPA imine Enable Frame KE Auto Sense AppleTalk Enable AppleTalk ccceecececceeeeeeceeeeeeeseneeeeeetee Enable Device Name iiss nvidia canes ZENNER MER NIC Serial Number Desired ZOneuatu sunt dun ee uden i DNS session Enable El KE Enable Primary DNS Server Address AA 0 0 0 0 Secondary DNS Server Address acne 0 0 0 0 DDNS session Enable DDNS Enable Host NaMe sroine eE MFP NIC Serial Number Domain Name Undefined 36 Default Setting List NetWare session Enable Binden Enable Ensble NS e ueeebuezdeigerees eege ge Reeder Enable KOENEN Undefined UOC septs ites geseid Gueg esoe ere ee Ao RRS Undefined lee le EEN Undefined Bonjour Enable Bonjour ssssseseessseseeressreessrerrrrrssseenrresrenr reeet Enable Link Local Host Name MFP NIC Serial Number Service ln EE TOSHIBA e STUDIO520 serial HTTP network service Enable HTTP Gernver Enable Primary Port Number sssssssssssssssnensnesnrnsssernnnnsrsrrnneee 80 Secondary Port Number AA 8080 SNMP network service Enable SNMP A Enable Read Community c cceeeeeeeceeeeeecee
3. Is the Raw TCP or LPR port See the Printing Guide to config configured with correct IP Next Step gt ure the proper port address 6 Is the Windows print server Next Step 5 Set up the Windows print server correctly set aU correctly 7 Can you print to this equip Refer to the following section to ment End KS troubleshoot the condition 2 P 48 Cannot print data to this equipment 40 Troubleshooting at Network Printing Setups Novell printing in a NetWare environment No Check Yes No For Instruction Go To 1 Are the IPX SPX protocol Set up the IPX SPX correctly enabled Is the correct Ne ler gt frame type selected 2 If applicable did you suc Set up the NetWare server prop cessfully set up queue Nex er gt erly based printing 3 Did you configure this Next S Set up the NetWare network set equipment for NetWare con x tep gt tings correctly nection 4 Did you configure this Next S Set up the Novell print service equipment for Novell print Ka tep gt correctly service 5 Were the proper printer driv Next Step an See the Printing Guide to install ers installed proper printer drivers 6 Is the IPP port configured Next Step e See the Printing Guide to config with correct URL v ure the proper port 7 Can you see this equipment Next S Check that the SMB protocol is in Windows Network Neigh SC tep gt enabled in client computers
4. You need to remove paper from the receiving tray Cover Open K The Cover Open error icon indicates that you need to close the cover Troubleshooting 53 e Drawer Open l The Drawer Open error icon indicates that one of the drawers is opened You must close the opened drawer to resume printing or copying Toner Empty J The Toner Empty icon indicates the empty status of the toner cartridge For information on how to resolve the error condition see Replacing Toner Cartridge in the Operator s Man ual for Copying Functions e Paper Empty EL The Out of Paper error icon indicates the empty status of the drawer This status does not immediately stop a print job or a copy job If the automatic paper selection APS function is enabled the print or copy job may continue by selecting paper of the same size in the other drawer For information on how to resolve the error condition see When Message Lamp is Lit Blinking in the Operator s Manual for Copying Functions When paper has run out you can cancel a print job in process from the control panel of this equipment See the following page for how to cancel a print job Setup Guide for Printing Functions Chapter 3 CANCELING PRINT JOBS AND PRINTING FONT LISTS EQUIPMENT Q To Cancel Print Jobs e Paper Jam ST The Paper Jam icon indicates that you must remove jammed paper from the equipment For information on how to resolve the error condition see
5. Network Fax transmission data transmission from a client computer is enabled when the Network Printer Kit and the Fax Kit are installed e Transmission and reception of Fax data through public switched telephone networks are enabled when the Fax Kit is installed The External Keyboard optional is used for entering and registering the destinations of the Fax This is not used in network Fax functions Equipment Copying functions i L To a Fax machine Fax transmission reception USB Network Printer Kit UN To a computer LA Network printing USB printing TopAccess i gl To a network Network printing Function Enhancement by Option Configurations 13 Items Included in Optional Kits This section explains about the accessories of the options Be sure that all the accessories described in this section are attached In case any of them is lacking or damaged contact your service representative Network Printer Kit optional The Network Printer Kit includes the following accessories See the following page for the content of each CD ROM P 15 About the CD ROM Quick Start Guide Font CD ROM Client Utilities CD ROM User Documentation CD ROM for Printing Functions 14 Items Included in Optional Kits About the CD ROM This section explains about the CD ROMs attached to each optional kit and the contents of each CD ROM CD ROMs of the Network Printer Kit User Documentation CD ROM The User D
6. borhood 8 Can you print to this equip Refer to the following section to ment End S troubleshoot the condition 2 P 48 Cannot print data to this equipment AppleTalk printing in a Macintosh environment No Check Yes No For Instruction Go To 1 Is AppleTalk enabled on this Next Step 2 Enable the AppleTalk equipment v 2 Are the IP Address proper Next Step a Set up the IP address correctly ties correctly set aU 3 Is this equipment available Make sure the AppleTalk zone is in the Chooser when you Next Step supported by the Macintosh cli click the LaserWriter 8 v ent printer icon 4 Can you access any other Refer to your Macintosh network network device from the Next Step gt ing documentation or contact Macintosh computer Macintosh technical support 5 Can another Macintosh Refer to your Macintosh network computer on the network ing documentation or contact print to this equipment If Macintosh technical support so compare the settings to End gt determine which need to be changed to support printing from this machine Troubleshooting at Network Printing Setups 41 LPR printing in a Macintosh environment No Check Yes No For Instruction Go To 1 Are the IP Address proper Next Step 5 Set up the IP address correctly ties correctly set v 2 Is the LPR LPD Printing cor
7. Contact your service representative vice Technician Printer Input Error Please Contact Service Contact your service representative Technician 58 Troubleshooting INDEX D Disclaimer notice mmrrununvvnnnnrrnnnnerrsrannnnnenvrnn 2 G General Errors s EEN EE 55 INDEX 59 60 INDEX DP 1650 2040 OME06003900 MULTIFUNCTIONAL DIGITAL SYSTEMS Quick Start Guide for Printing Functions F stupiol65 205 TOSHIBA TEC CORPORATION 2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN eme QUALITY SERVICE R060120B0300 TTEC 2006 TOSHIBA TEC CORPORATION All rights reserved VerB 2006 03
8. Next Step 5 Set up the LPD print service cor rectly set v rectly 3 Were the proper printer driv Next Step See the Printing Guide to install ers installed aU proper printer drivers 4 Is the LPR port configured Next Step See the Printing Guide to config with correct IP address ure the proper port 5 Can you print to this equip Refer to the following section to ment End troubleshoot the condition 1 P 48 Cannot print data to this equipment IPP printing in a Unix environment No Check Yes No For Instruction Go To 1 Are the IP Address proper Next Step gt Set up the IP address correctly ties correctly set Ne 2 Is the HTTP Server on this Next Step 5 Enable the HTTP server in the equipment enabled aU HTTP Network Service 3 Is the IPP Printing correctly Next Step amp Set up the IPP print service cor set v rectly 4 Were the proper printer driv Next Step s See the Printing Guide to install ers installed v proper printer drivers 5 Is the IPP port configured Next Step 5 See the Printing Guide to config with correct URL aU ure proper port 6 Can you print to this equip Refer to the following section to ment End S troubleshoot the condition 2 P 48 Cannot print data to this equipment 42 Troubleshooting at Network Printing Setups Equipment detection and printing check When a computer cannot detect this equipment through a network or when net
9. P 49 Printer driver installation error mes sages For troubleshooting when the setups have been completed see the following page P 51 Troubleshooting Network setting checklists When a computer cannot print data to this equipment through a network check if the settings are correctly made according to the Network Administration Guide for Printing Functions by referring to the checklists shown below The checklist covers major printing setting items explained in the Network Administration Guide for Printing Functions Raw TCP or LPR printing in a Windows operating system environment No Check Yes No For Instruction Go To 1 Are the IP Address proper Next Step ep Set up the IP address correctly ties correctly set 2 Is the Raw TCP Printing Next Step 5 Set up the Raw TCP print service correctly set correctly 3 Is the LPR LPD Printing cor Next Step gt Set up the LPD print service cor rectly set v rectly 4 Were the proper printer driv Next Step 5 See the Printing Guide to install ers installed proper printer drivers 5 Is the Raw TCP or LPR port Next S See the Printing Guide to config configured with correct IP RE tep gt ure the proper port address 6 Can you print to this equip Refer to the following section to ment End 5 troubleshoot the condition P 48 Cannot print data to this equipment Troubleshooting at Network
10. Paper Jams in the Operator s Man ual for Copying Functions e Service calls H The Service Call error icon indicates that you must call for service Contact your service technician 54 Troubleshooting When printing cannot be performed This problem can arise as the result of a hardware malfunction a network communication or configuration problem Before troubleshooting the client error ask your administrator to trouble shoot the hardware or network errors The following checklist helps you identify the source of the error and directs to you where you can find more information about resolving it Client error for Windows platform No Check Yes No For Instruction Go To 1 Did you mapped to the correct End 5 P 55 Driver Mapped to network port Wrong Port Client error for Macintosh platform No Check Yes No For Instruction Go To 1 Is this equipment you created Refer to Installing the selected in the Chooser End gt printer on Mac OS 8 6 9 x in the Printing Guide Printer driver general errors Driver Mapped to Wrong Port Problem description If the printer driver on a client workstation points to the wrong network port jobs do not appear in the current jobs queue or print out Corrective action 1 Open the Printers folder from the Control Panel 2 Right click the printer driver icon 3 Select Properties from the shortcut menu 4 Depending on
11. S Govern ment is subject to restrictions set forth in subdivision b 3 ii or c i ii of the Rights in Technical Data and Computer Software Clause set forth in 252 227 7013 or 52 227 19 c 2 of the DOD FAR as appropri ate Contractor Manufacturer is TOSHIBA TEC Corporation 6 78 Minami cho Mishima shi Shizuoka ken 411 8520 Japan General You may not sublicense lease rent assign or transfer this license or the Software Any attempt to subli cense lease rent assign or transfer any of the rights duties or obligations hereunder is void You agree that you do not intend to and will not ship transmit directly or indirectly the Software including any copies of the Software or any technical data contained in the Software or its media or any direct product thereof to any country or destination prohibited by the United States Government This license shall be governed by the laws of Japan or at the election of a Supplier of TTEC concerned with a dispute arising from or relating to this Agreement the laws of the Country designated from time to time by the relevant Supplier of TTEC If any provision or portion of this Agreement shall be found to be illegal invalid or unenforceable the remain ing provisions or portions shall remain in full force and effect YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDER STAND ITS PROVISIONS YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FUR THER AGRE
12. Setup Flow for USB Printing 33 Windows Server 2003 Setup Flow for TopAccess TopAccess a web based device management utility enables a remote management of this equipment for users or administrators from their computers The following functions are avail able in TopAccess e Viewing or setting the information related to this equipment e Managing the address book data Using TopAccess administrator s functions administrators can set up and maintain the equip ment remotely To enable TopAccess administrators should set up the network connection between this equip ment and your computers over TCP IP and should enable the HTTP network services of this equipment Setup Flow Description Reference Connect this equipment Connect this equipment to your network using a network cable Reference Quick Start Guide for Printing Functions this manual Chapter 3 CONNECTING TO A COMPUTER P 25 Connecting to the Network Set up the TCP IP Assign the IP address Subnet mask and Gateway address Reference Setup Guide for Printing Functions Chapter 5 CONFIGURING NETWORKS EQUIP MENT TCP IP Configuration Set up the HTTP network service Enable the HTTP Network Server Reference Setup Guide for Printing Functions Chapter 5 CONFIGURING NETWORKS EQUIP MENT LO HTTP Configuration 34 Setup Flow for TopAccess APPENDIX Default Setting LiSt icccicessccsiscnttacactvancarensndeccetcse
13. access the Internet Printing functions e IPP printing from Windows computers over the Internet Network Printer Kit required 30 Overview of Connecting Configurations About Setups First of all you must set up the management and the operation of this equipment as a network printer and a network Fax Although this equipment can operate successfully in the default set tings the following settings can be changed for better performance Default setting check Before using this equipment through a network check the default settings of this equipment according to the following reference P 32 Default Setting Check Setup the network document processing system This equipment is an MFP which enables you to have immediate use with the connection to a network you are utilizing Even in suitable conditions however you need to check if the functions of this equipment are under an appropriate environment for the operation and if they are set enabled as described below Some functions may require additional settings depending on your environment This equipment can provide you with a more advanced document processing system by adding a few more settings The following table shows the references for easy setup flows to enable these document pro cessing systems Options Setup contents Descriptions References Network Printer Kit USB printing Setups for a USB printing 1 P 33 Setup Flow for USB Print i
14. attributable to either acts omissions events or accidents beyond the reasonable control of TOSHIBA TEC CORPORATION including without limitation acts of God war riot civil commotion malicious or deliberate damage fire flood or storm natural calamity earthquakes abnormal volt age or other disasters additions modifications disassembly transportation or repairs by any person other than service technicians authorized by TOSHIBA TEC CORPORATION or use of paper supplies or parts other than those recommended by TOSHIBA TEC CORPORATION Subject to paragraph 1 TOSHIBA TEC CORPORATION shall not be liable to Customer for loss of profits loss of sales or turnover loss of or damage to reputation loss of production loss of anticipated savings loss of goodwill or business opportunities loss of customers loss of or loss of use of any software or data loss under or in relation to any contract or any special incidental consequential or indirect loss or damage costs expenses financial loss or claims for consequential compensation whatsoever and howsoever caused which arise out of or in connection with the Product or the use or handling of the Product even if TOSHIBA TEC CORPORATION is advised of the possibility of such damages TOSHIBA TEC CORPORATION shall not be liable for any loss cost expense claim or damage caused by any inability to use including but not limited to failure malfunction hang up virus infection
15. or other problems which arises from use of the Product with hardware goods or software which TOSHIBA TEC CORPORATION has not directly or indirectly supplied 2 DISCLAIMER NOTICE SOFTWARE LICENSE AGREEMENT INSTALLING OR OTHERWISE USING THIS SOFTWARE PRODUCT CONSTITUTES YOUR ACCEP TANCE OF THE FOLLOWING TERMS AND CONDITIONS UNLESS A SEPARATE LICENSE IS PRO VIDED BY THE SUPPLIER OF APPLICABLE SOFTWARE IN WHICH CASE SUCH SEPARATE LICENSE SHALL APPLY IF YOU DO NOT ACCEPT THESE TERMS YOU MAY NOT INSTALL OR USE THIS SOFTWARE AND YOU MUST PROMPTLY RETURN THE SOFTWARE TO THE LOCATION WHERE YOU OBTAINED IT THE SOFTWARE INSTALLED ON THIS PRODUCT INCLUDES NUMEROUS INDIVIDUAL SOFTWARE COMPONENTS EACH HAVING ITS OWN APPLICABLE END USER LICENSE AGREEMENT EULA INFORMATION RELATING TO THE EULAS MAY BE FOUND IN AN ELECTRONIC FILE INCLUDED ON THE USER DOCUMENTATION CD ROM INCLUDED HEREWITH HOWEVER ALL SOFTWARE AND DOCUMENTATION DEVELOPED OR CREATED BY OR FOR TOSHIBA TEC CORPORATION TTEC ARE PROPRIETARY PRODUCTS OF TTEC AND ARE PROTECTED BY COPYRIGHT LAWS INTERNA TIONAL TREATY PROVISIONS AND OTHER APPLICABLE LAWS Grant of License This is a legal agreement between you the end user You and TTEC and its suppliers This software fonts including their typefaces and related documentation Software is licensed for use with the system CPU on which it was installed System in accordance with the terms contained in
16. such as Adobe PageMaker from the Windows computers Font Manager Font Manager allows users to manage the TrueType fonts on the Windows computers Macintosh PPD files There are two PPD files provided in the Client Utilities CD ROM one is for Mac OS 8 6 9 x and OS X 10 1 10 2 Classic and the other one is for Mac OS X 10 2 4 to Mac OS X 10 4 x These PPD files allow users to print from the Macintosh computers over the TCP IP or AppleTalk network CUPS For Unix The Client Utilities CD ROM includes the CUPS files that enable the CUPS print system on the UNIX workstation Further details about the above client software are given in the Printing Guide Client software for network management TopAccess TopAccess a web based utility enables you to view the information of this equipment moni tor and manage jobs and manage the address book etc It also provides the administration functions to set up and maintain this equipment Further details about the functions of TopAccess are given in the Setup Guide for Printing Functions 16 About the Client Software Client software for network fax functions Network Fax Driver The Network Fax Driver enables you to set up the lists for destinations and send electronic documents as Fax documents from your computer to one or more destinations Address Book Viewer The Address Book Viewer enables you to add or modify the names and numbers of Fax recipients in the address book This uti
17. system is running If not turn it on Connect to this equipment via TopAccess If you cannot connect reboot this equipment If that fails check the printer driver port assignment to make sure it is correct Cannot Print a Job as Expected Using PS Printer Driver Problem description When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat the following print options may not work correctly e Manual Scale e Print Paper Size e Paper Type e User Front Cover e User Back Cover e Booklet e Multiple Pages per Sheet All options in the Effect tab e All options in the Image Quality tab Corrective action Disable Use PostScript Passthrough in the PostScript Settings dialog box and print a docu ment 56 Troubleshooting Cannot Change Settings on Fonts Tab and Configuration Tab Problem description The Fonts Tab and Configuration tab are grayed out and they cannot be modified Corrective action Users who do not have the privilege to change the printer driver setting cannot change the options in the Fonts Tab and Configuration tab Please log in with Administrator or Power User TopAccess error messages The error message will be displayed in Alerts field on the Device tab page of TopAccess TopAccess Message Corrective Action Front Cover Open Please Close Cover Close the Front Cover Paper Feeding Cover Open Please Close Co
18. this Agreement This Software is proprietary to TTEC and or its suppliers TTEC and its suppliers disclaim responsibility for the installation and or use of this Software and for the results obtained by using this Software You may use one copy of the Software as installed on a single Sys tem and may not copy the Software for any reason except as necessary to use the Software on a single System Any copies of the Software shall be subject to the conditions of this Agreement You may not nor cause or permit any third party to modify adapt merge translate reverse compile reverse assemble or reverse engineer the Software You may not use the Software except in accordance with this license No title to the intellectual property in the Software is transferred to you and full ownership is retained by TTEC or its suppliers Source code of the Software is not licensed to you You will be held legally responsible for any copyright infringement unauthorized transfer reproduction or use of the Software or its documentation Term This license is effective until terminated by TTEC or upon your failure to comply with any term of this Agree ment Upon termination you agree to destroy all copies of the Software and its documentation You may terminate this license at any time by destroying the Software and its documentation and all copies Disclaimer of Warranty THIS SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS
19. E THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TTEC AND ITS SUPPLIERS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT TOSHIBA TEC Corporation 6 78 Minami cho Mishima shi Shizuoka ken 411 8520 Japan 4 SOFTWARE LICENSE AGREEMENT Preface Thank you for purchasing the Toshiba multifunctional digital system e STUDIO165 205 This Quick Start Guide for Printing Functions is a manual for the e STUDIO165 205 when the following option is installed e Network Printer Kit This Quick Start Guide for Printing Functions explains about the accessories conditions required for network systems connecting procedures of a network general description of net work settings default setting lists and troubleshooting Be sure to read this manual before using the e STUDIO165 205 with the options shown above Keep this manual handy and retain it for future reference Preface 5 Lineup of Our Manuals These manuals are provided for the operation of the e STUDIO165 205 Select and read the manual best suited to your needs TOSHIBA o M for Copying Functions Esunol65 205 TOSHIBA Quick Start Guide for Printing Functions E stupi0l65 205 TOSHIBA Network Administration Guide for Printing Functions F suniol65 205 TOSHIBA Setup Guide for Printing Functions
20. ER Connecting to the USB Port rrnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnsnnennnene 24 Connecting to the Network rrrrrrnnnvnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnsnnnnnnnen 25 Chapter4 SETUP FLOW Overview of Connecting ConfigurationsS rrmssevvrnrrrnnnvvnnnnnnnnvnnnnnnnnnnvennen 28 Connecting the e STUDIO165 205 rrrrannrrrrnnnnnnvrenrnennnrrenrrrnnrrrenrrennrnne 28 Available functions under each connection arrsrrnnnnonnnrrrnnnnrnnnrrnnnrrrnenn 29 About Setups sendes erre banden kd eee 31 Default setting check 2 ccccceececdeceeteceedeeeeheneedeednecceesdeneeseeedentaabeeedeneeae 31 Setup the network document processing system 31 Default Setting Check rrnnnnnnnvnnnnnnnnnvnennnnnnnvnnnnnnnnnvnennnnnnennnnnnnnnvnnnnnnnnnennnen 32 Setup Flow for USB Printing rrrrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnn 33 Setup Flow for TopACccess nnannnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 34 CONTENTS 9 Chapter5 APPENDIX Default Setting List 2 EeEEeeSEEEE SEENEN ai NN AAA S 36 Default settings for network Setting cece ceeeeeeeeeeeeeeeneeeeeeseettaeeeeeeeaaes 36 Default settings for print service 0 eect ee eeeneeeeeeeeeeeeeeeeeeenaaeeeeeeeaaes 38 Troubleshooting at Network Printing Setups swnrnnnnnnvvnnnnnnnvnnnnnnnnnvnnnnn 39 Network setting checklists A 39 Equipment detection and printing check 43 Printer driver ins
21. Have Disk option instead he selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Double click Add Printer from the Printers folder but when prompted to locate the driver click Have Disk 3 Select Use Existing Driver to add another copy of an existing driver or browse to the subdi rectory that contains the appropriate inf file File DRV on Client CD Count Not Be Found Problem description When adding a new printer driver the user did not choose the Have Disk option but selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Double click Add Printer from the Printers folder but when prompted to locate the driver click Have Disk 3 Browse to the subdirectory that contains the appropriate inf file Location Does Not Contain Information About Your Hardware Problem description The path to the inf file selected during driver installation is too far away In other words there are too many characters in the directory path Corrective action Copy the directory containing the inf file to the local drive and resume installation Troubleshooting at Network Printing Setups 49 This Port is Currently in Use Problem description The driver was either open printing a job or is in use by another printer or application when you attempted to delete it Corrective action Make sure all print jobs have comp
22. IE stupio165 205 TOSHIBA Printing Guide I sumiol65 205 6 Lineup of Our Manuals Operator s Manual for Copying Functions This manual describes the basic operations mainly copying functions of this equipment Be sure to read this before you use this equipment Quick Start Guide for Printing Functions This manual This manual describes the operation of the equipment when the Net work Printer Kit optional is installed on it This also explains about the accessories conditions required for network systems connecting method of the network general description of network settings and troubleshooting Network Administration Guide for Printing Functions PDF This manual is only for the equipment on which the Network Printer Kit optional is installed This provides you with setup procedures by the type of platforms or networks you are utilizing and also setup proce dures for network servers to enable various network services Setup Guide for Printing Functions PDF This manual is only for the equipment on which the Network Printer Kit optional is installed The manual consists of the following 2 parts Settings Using Control Panel This part describes the printer related settings using the PRINTER and USER FUNCTIONS buttons on the control panel of this equip ment Settings Using TopAccess This manual describes how to set up this equipment from your com puter through a network using a web based utili
23. OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT TTEC AND ITS SUPPLI ERS DISCLAIM ANY WARRANTY RELATING TO THE QUALITY AND PERFORMANCE OF THE SOFT WARE IF THE SOFTWARE PROVES DEFECTIVE YOU AND NOT TTEC OR ITS SUPPLIERS SHALL BE RESPONSIBLE FOR THE ENTIRE COST OF ALL NECESSARY SERVICING REPAIR OR CORREC TION TTEC AND ITS SUPPLIERS DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE ALL INFORMATION CONTAINED HEREIN THAT IS PROVIDED BY TTEC AND ITS AFFILIATES PURSU ANT TO A EULA IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED SOFTWARE LICENSE AGREEMENT 3 Limitation of Liability IN NO EVENT WILL TTEC OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY DAMAGES WHETHER IN CONTRACT TORT OR OTHERWISE EXCEPT PERSONAL INJURY OR DEATH RESULTING FROM NEGLIGENCE ON THE PART OF TTEC OR ITS SUPPLIERS INCLUDING WITHOUT LIMITATION ANY LOST PROFITS LOST DATA LOST SAVINGS OR OTHER INCIDENTAL SPECIAL OR CONSEQUEN TIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF TTEC OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NOR FOR THIRD PARTY CLAIMS U S Government Restricted Rights The Software is provided with RESTRICTED RIGHTS Use duplication or disclosure by the U
24. Pages describing items related to what you are currently doing See these SE pages as required Trademarks e The official name of Windows 98 is Microsoft Windows 98 Operating System e The official name of Windows Me is Microsoft Windows Me Operating System e The official name of Windows 2000 is Microsoft Windows 2000 Operating System e The official name of Windows XP is Microsoft Windows XP Operating System e The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System e Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries Apple AppleTalk Macintosh Mac TrueType and LaserWriter are trademarks of Apple Computer Inc in the US and other countries e Postscript is a trademark of Adobe Systems Incorporated Netscape is a trademark of Netscape Communications Corporation es IBM AT and AIX are trademarks of International Business Machines Corporation es NOVELL NetWare and NDS are trademarks of Novell Inc e Other company names and product names in this manual are the trademarks of their respec tive companies 2006 TOSHIBA TEC CORPORATION All rights reserved This manual is protected by copyright laws No part of this manual shall be duplicated or repro duced without the permission of TOSHIBA TEC CORPORATION TOSHIBA TEC CORPORA TION shall not be liable in terms of granting patent
25. Printing Setups 39 IPP printing in a Windows operating system environment No Check Yes No For Instruction Go To 1 Are the IP Address proper Next Step 5 Set up the IP address correctly ties correctly set t 2 Is the HTTP Server on this Next Step N Enable the HTTP server in the equipment enabled t HTTP Network Service 3 Is the IPP Printing correctly Next Step 5 Set up the IPP print service cor set t rectly 4 Were the proper printer driv Next Step See the Printing Guide to install ers installed proper printer drivers 5 Is the IPP port configured Next Step 5 See the Printing Guide to config with correct URL Ne ure proper port 6 Can you print to this equip Refer to the following section to ment End 5 troubleshoot the condition 1 P 48 Cannot print data to this equipment Printing via print server in a Windows operating system environment No Check Yes No For Instruction Go To 1 Are the IP Address proper Next Step 5 Set up the IP address correctly ties correctly set aU 2 Is the Raw TCP Printing Next Step amp Set up the Raw TCP print service correctly set correctly 3 Is the LPR LPD Printing cor Next Step s Set up the LPD print service cor rectly set rectly 4 Were the proper printer driv Next Step ei See the Printing Guide to install ers installed aU proper printer drivers 5
26. TOSHIBA MULTIFUNCTIONAL DIGITAL SYSTEMS Quick Start Guide for Printing Functions f svupiol65 205 DISCLAIMER NOTICE The following notice sets out the exclusions and limitations of liability of TOSHIBA TEC CORPORATION including its employees agents and sub contractors to any purchaser or user User of the e STUDIO520 600 720 850 including its accessories options and bundled software Product 1 2 The exclusion and limitations of liability referred to in this notice shall be effective to the fullest extent permissible at law For the avoidance of doubt nothing in this notice shall be taken to exclude or limit TOSHIBA TEC CORPORATION s liability for death or personal injury caused by TOSHIBA TEC COR PORATION s negligence or TOSHIBA TEC CORPORATION s fraudulent misrepresentation All warranties conditions and other terms implied by law are to the fullest extent permitted by law excluded and no such implied warranties are given or apply in relation to the Products TOSHIBA TEC CORPORATION shall not be liable for any loss cost expense claim or damage whatso ever caused by any of the following use or handling of the Product otherwise than in accordance with the manuals including but not lim ited to Operator s Manual User s Guide and or incorrect or careless handling or use of the Product any cause which prevents the Product from operating or functioning correctly which arises from or is
27. al ID If the Fax Kit is installed specify the terminal ID to identify the Fax termi nal information Reference Operator s Manual for Facsimile Functions Chapter 5 ENTERING VARIOUS FUNCTIONS Terminal ID Entry 32 Default Setting Check Setup Flow for USB Printing This equipment can be used as a printer using a USB cable When it is connected using a USB cable setups at the initial stage are not required When you have connected this equipment to your computer and installed printer drivers USB printing functions are enabled USB printing is not supported by Windows NT 4 0 cable Connecting using a USB Windows Me Windows 2000 Windows XP Setup Flow Description Reference Connect this equipment Connect this equipment to your computer using a USB cable Reference Quick Start Guide for Printing Functions this manual e Chapter 3 CONNECTING TO A COMPUTER 1 P 24 Connecting to the USB Port Install the client software Install the printer driver from the Client Utilities CD ROM Reference Printing Guide e Chapter 2 INSTALLING CLIENT SOFTWARE Installing Client Software for Windows Installing the Client Software for USB Printing Configuring the printer drivers Configure the options and department codes Reference Printing Guide e Chapter 3 PRINTING Printing from Windows Before Using the Printer Driver
28. e NIC Configura tion page Are the IP Address and subnet mask settings correct Next Step D Set up the TCP IP settings cor rectly Check the router to make sure it is not filtering out this equipment packets Is the router processing equip ment packets correctly Next Step D Adjust the router settings Can another computer within the same network segment discover this equipment Next Step D Refer to the following section to troubleshoot the condition 1 P 39 Network setting check lists Check the NIC Configura tion page Is the Unit Serial Number part of the device name Next Step D Check link activities on the port being used by this equipment and the integrity of the network cable hub or switch that connects this equipment to the network Replace any network com ponents that you can tell or suspect are faulty End Contact your service representa tive Troubleshooting at Network Printing Setups 45 Cannot ping this equipment Problem description You can check if this equipment is correctly connected to a network by executing a ping com mand from a computer If this equipment does not respond when you ping it there is a problem either with the network configuration or with device operation The following checklist helps you identify the source of the error and directs you where you can find more information about solving it
29. e con Ge tep gt figuration If not delete the job install the required com ponents and try again 3 Can you print jobs from Refer to the following section to other client computers Next Step troubleshoot the condition P 48 Cannot print data to this equipment 4 At this point the problem you have identified is most likely related to a client side error Refer to the Printing Guide to troubleshoot the error condition Troubleshooting at Network Printing Setups 47 Cannot print data to this equipment Problem description When you are unable to print to this equipment network printing services have not been set up correctly or this equipment has not been properly configured to operate in your network environ ment The following checklist will help you identify the source of the error and direct you to infor mation solving the issue No Check Yes No For Instruction Go To 1 Have you set the protocol settings so they are compat ible with your network and client protocol settings If data sent from a specific computer through a network to this equipment are suc cessfully printed this could be a network configuration error not a hardware mal function or the incorrect connection of this equip ment Next Step D Set up the proper protocol Have you set up the appro priate type s of print ser vices should be supported Next Step D Check the settings re
30. e when this equipment is connected to a local area network over TCP IP with which Windows computers Macintosh computers or UNIX workstations are connected Printing functions Network Printer Kit required e Raw TCP or LPR printing from Windows computers e IPP printing from Windows computers e Novell printing from Windows computers through the NetWare 5 1 or 6 5 in NDS or NDPS mode LPR IP IPP and AppleTalk printing from Macintosh computers e Bonjour printing for Mac OS X10 4 x from Macintosh computers e IPP and LPR printing from UNIX workstations Network management functions Network Printer Kit required e Monitoring and managing this equipment by client computers using the TopAccess Network fax functions Network Printer Kit and Fax Kit required e Transmitting Fax data from Windows computers using the network Fax driver Overview of Connecting Configurations 29 Local area network connection over IPX SPX The following functions are available when this equipment is connected to a local area network over IPX SPX with which Windows computers and NetWare file servers are connected Printing functions Network Printer Kit required e Novell Printing from Windows computers through the NetWare 5 1 or 6 5 in NDPS mode e Novell Printing from Windows computers through the NetWare 5 1 or 6 5 in NDS mode Internet connection The following functions are available when this equipment is connected to a network where this equipment can
31. eeeeeseeeeeeeeeeee public Enable Authentication Trap Enable Enable Alerts Trap Enable IP Trap Address scnis ied eiiie 0 0 0 0 IP Trap Community rrnnrnnnnnnonnrrnrnnnrnnrrrnnnnrrnrnnnnnnrnnnnn public Default Setting List 37 Default settings for print service Raw TCP print Enable Raw ICH Enable Port Number 9100 LPD print pake EE degt Sethe eet Ee Enable Port Number 515 annere deed ee due Ee OFF IPP print Enable IPP atic tae iiticizect lee ee A Enable Enable Pop Enable Port Number 631 WIR EEE EE eege http lt IP address gt 631 Print NetWare print Login EE MFP NIC Serial Number Password emeei ededi Undefined Print Queue Scan Rate rrarnrnnrnnnrnrnrnnnnnnrnnvransnnnneverer 5 seconds 38 Default Setting List Troubleshooting at Network Printing Setups This section describes troubleshooting when you are setting up network printing Network print ing is enabled when the Network Printer Kit is installed The items in the table below are described in this section and are transcribed from other manu als in PDF files of this equipment Item Transcribed from Network setting checklists Network Administration Guide for Printing Functions 1 P 39 Network setting checklists Equipment detection and printing check Network Administration Guide for Printing Functions 1 P 43 Equipment detection and printing check Printer driver installation error messages Printing Guide 0
32. equipment Next Step D Check the network settings on the client computer to make sure they are compatible with the network settings on this equipment 4 Check link LED activity on the hub and or NIC of this equipment and the client machine Do the hardware components appear to be functioning properly Next Step D Contact your TOSHIBA service representative Troubleshooting at Network Printing Setups 43 No Check Yes No For Instruction Go To Make sure that the device name for this equipment is unique and verify that the WINS and or DNS server database are not causing potential naming conflicts with the network settings on this equipment If neces sary change the network settings on this equipment After the communication comes back online can you see this equipment in the network Next Step D Set up the NetBIOS name of the device correctly If the network environment is using complex subnet or supernet structures is the IP address used by this equipment within the net work structures range of valid addresses End Please contact your local network support specialist for further assistance Cannot discover this equipment Problem description This equipment is discovered automatically using SNMP When Address Book Viewer cannot automatically discover this equipment over the network the most likely cause is the limita
33. inally installed on this equipment will be disabled and therefore some functions such as GDI printing from a computer using the TOSHIBA Viewer will be disabled too The general descriptions of the functions and the option configurations are shown below When no options above are installed Some functions such as a GDI printing using the TOSHIBA Viewer are enabled with a USB connector USB To a computer GDI printing with TOSHIBA Viewer Equipment Copying functions When the Network Printer Kit is installed Network printing is enabled when the Network Printer Kit is installed USB printing is also enabled with the USB connector of this kit e TopAccess a web based utility is enabled when the Network Printer Kit is installed You can manage or set up this equipment through TopAccess installed on a client computer Equipment Copying functions USB i i To a computer Network Printer Kit Ge USB t Network printing printing TopAccess C CC To a network network printing 12 Function Enhancement by Option Configurations When the Network Printer Kit and the Fax Kit are installed Network printing is enabled when the Network Printer Kit is installed USB printing is also enabled with the USB connector of this kit e TopAccess a web based utility is enabled when the Network Printer Kit is installed You can manage or set up this equipment through TopAccess installed on a client computer
34. leted before deleting a port If there are still problems exit all applications and try again Check each driver to see if another driver is using the same port If so first change the driver s port setting and delete the port Problem with the Current Printer Setup Problem description The driver was not set up properly possibly because the installation procedure did not complete Corrective action Delete the driver and reinstall it from the distribution CD ROM 50 Troubleshooting at Network Printing Setups Troubleshooting This section describes troubleshooting when you have completed the setups of network printing as shown in the table below The items in this table are transcribed from other manuals in PDF files of this equipment For troubleshooting at the time of the setups see the following page 2 P 39 Troubleshooting at Network Printing Setups Item Transcribed from Errors in hardware e General errors e Error messages on the TopAccess screen When printing cannot be performed Printing Guide Errors on client computers in Windows platform Errors on client computers in Macintosh platform Printer driver errors Printing Guide TopAccess error messages Setup Guide for Printing Functions Errors in hardware Conceivable errors in hardware are as follows e Malfunctions of system boards cables or connectors or their incorrect installation e Malfunctions of the standard or optio
35. lity allows you to manage the data of the Fax recipi ents select and view the recipients as well as their Fax numbers and other contact infor mation in the address book Further details about the above client software are given in the Network Fax Guide About the Client Software 17 1 INTRODUCTION 18 About the Client Software SYSTEM REQUIREMENTS This chapter describes system requirements System Requirements acecivcicnessnacnsenesiisnastcngeaeus ck edasnadasadechwcteansianetsecddastabavtesoadteines General r quirements es essensen ritene ege eee djerve When only the Network Printer Kit is installed When the Network Printer Kit and the Fax Kit are installed A 21 System Requirements This equipment supports various functions under the environments shown below The functions available for users vary depending on the environment This section describes the environments required for each function Tip The copying functions of this equipment do not require any special environments You can utilize these functions when you turn the power of this equipment ON General requirements Connector cable This equipment requires the following cables to connect with your computers For USB Connection USB 2 0 compatible cable For Ethernet Connection 10BASE T 100BASE TX STP cable with a Category 5 RJ 45 connector When only the Network Printer Kit is installed This equipment requires the following environme
36. nal units of this equipment or their false operation Damage in system software or firmware in this equipment or their deterioration If you assume the error comes from incorrect copying see the Operator s Manual for Copying Functions to solve it Troubleshooting 51 General errors Cannot print the start page Details When a start page cannot be printed after the power ON of this equipment even though start page printing has been enabled this could be an error in the hardware Contact our service sta tion Cannot print jobs Details This could be an error in the software caused by the property settings of an inappropriate printer driver However it could be an error in the hardware when the job cannot be printed from any of the computers The checklist below helps you identify the cause of the error and search for more information about solving it NO Check YES NO For Instruction Go To 1 Is printing disabled from all the client Next gt Refer to the following section to computers connected Step troubleshoot the condition 1 P 43 Equipment detection and printing check 2 Is the job monitored using print monitor Next gt See the following section for ing utilities such as PCONSOLE or step troubleshooting Print Manager 2 P 43 Equipment detection and printing check 3 Can you analyze the problem by the Next gt Refer to the following sections error message and solve i
37. ng Network Printer Kit Network printing e Setups for Windows computers e Setups for Macintosh computers e Setups for Unix workstations Network Adminis tration Guide for Printing Functions Network Printer Kit Fax Kit and External Keyboard Network Fax Setups for network Fax transmis sion Network Printer Kit TopAccess Setups for TopAccess CO P 34 Setup Flow for TopAc cess About Setups 31 Default Setting Check This section describes the items to be set before using this equipment through a network Check if the following setups have been done Item Description Reference Setting the department code The department codes must be set to enable a network printing on a department basis Reference Operator s Manual for Copying Functions e Chapter 5 CHANGING EQUIPMENT S SETTINGS Department Code Setting the paper size for Check if the paper size of each drawer of this equipment is specified each drawer prior to network printing Reference Operator s Manual for Copying Functions Chapter 5 CHANGING EQUIPMENT S SETTINGS Paper Size Setting Setting the device settings Check if the device settings are made prior to network printing Reference Setup Guide for Printing Functions e Chapter 10 TopAccess ADMINISTRATION TAB PAGE SETUP MENU Setting up Device Settings Setting the device settings Setting the termin
38. nsnannsesiwendedeetaientasesidanvensetenenceiisnens 36 Default settings for network setting eee ee eeeeeeeeeeeeeeeeceeeeeeeeaeeeesaeeeseeeeeeseeeseaeeeseeeeeesneeeensaeeeenaees 36 Default settings for print service 38 Troubleshooting at Network Printing SetupsS wwrrrnnnnnnnnvnnnnnnnnnnnnnnnvnvnnnnnnnnnnnnnnne 39 Network setting checklists 4 vumeurrnerereninderssriisderin ai ENEE EE e piae da dee eEEe E 39 Equipment detection and printing check 43 Printer driver installation error messages 49 Troubleshooting arneu enne See inana EE ee dee eEugEEEAeeEdEEe eege 51 Errors inMardWware auat hade ante Dasha cidscas tfaci dante tobi s2ecabe coneasededed joacuda te Sesedensqgene tase sete 51 When printing cannot be pertormed nr rrnnnnrnnnnnnentnnnnnnnonnrnnnnnnnnnonnonnnnnnontrnnnnnnennrn nen 55 Printer driver general errors e cccccccceseececeeeececeeeceeeeeceeeeeaaaeeeeeeeeaaaeaeeeesaqaeeeceseaeeeaeeeeeseeeaeeeeesennaees 55 TopAccess error Messages EE 57 Default Setting List The printing related default settings of this equipment are shown below e The default setting values are the ones set at the factory when this equipment is shipped You can see the current setting values by printing the Configuration Page from the opera tion panel of this equipment See the following page for how to print the Configuration Page Setup Guide for Printing Functions Chapter 4 PRINTING LISTS EQUIPMENT To Print List
39. nts for printing functions TopAccess Web base management utility Network protocol Browser for Windows Browser for Macintosh Browser for UNIX Printing functions TCP IP HTTP Microsoft Internet Explorer 5 5 or later Netscape Navigator 7 1 or later Microsoft Internet Explorer 5 5 or later Netscape Navigator 7 1 or later Netscape Navigator 7 1 or later Printing from Windows platform Display resolution Display color CPU Memory OS Connectability Network protocol Printing protocol 20 System Requirements 1024 x 768 dots or more High Color 16bit or higher is recommended Pentium 133 MHz minimum Pentium 266 MHz or faster recommended 64MB or more for Windows 98 96MB or more for Windows Me and Windows NT 4 0 128MB or more for Windows 2000 XP Server 2003 Windows 98 Operating System English Version Windows Me Operating System English Version Windows NT Workstation Operating System 4 0 English Version Windows NT Server Network Operating System 4 0 English Ver sion Windows 2000 Professional Operating System English Version Windows 2000 Server Operating System English Version Windows XP Home Edition Operating System English Version Windows XP Professional Operating System English Version Windows Server 2003 Operating System English Version USB 2 0 Ethernet TCPIIP IPX SPX Raw TCP LPR LPD IPP v1 1 NetWare PSERVER with NDS or Bindery NetWare Print Server if printing with the NetWa
40. ocumentation CD ROM includes manuals in PDF files See the following page for the description of each manual in this CD ROM The manuals denoted with PDF are included in this CD ROM 2 P 6 Lineup of Our Manuals Client Utilities CD ROM The Client Utilities CD ROM includes the following client software For Windows e PCL6 Printer Driver e PS3 Printer Driver e Network Fax Driver Address Book Viewer e Agfa TrueType Fonts For Macintosh e PPD file for Mac OS 8 6 9 x and OS X 10 1 10 2 Classic PPD file for Mac OS X 10 2 4 to Mac OS X 10 4 x For Admin s client e MIB e CUPS For Unix Others TopAccess For more details about the client software in the CD ROM see the following section I P 16 About the Client Software About the CD ROM 15 About the Client Software This section explains about the details of the client software included in the Client Utilities CD ROM Client Utilities CD ROM of the Network Printer Kit Client software for printing functions Network printing is enabled using the client software shown below In this printing this equip ment operates as a network printer PCL6 printer driver This printer driver is used for printing black and white documents that use TrueType fonts such as a Microsoft Word from the Windows computers PS3 printer driver This printer driver is used for printing high graphical content documents that use PostScript fonts and graphics
41. pported by es i We Windows Server 2003 Macintosh Windows 98 RA Windows Me Windows NT 4 0 gt d Windows 2000 YA Windows XP Windows Server 2003 Unix workstation Windows Print Server NetWare Print Server Windows 98 lt Windows Me Windows NT 4 0 Windows 2000 Windows XP Windows Server 2003 ze Mac OS 8 6 Mac OS 9 ep ac x AppleTalk or TCP IP Local Area Network Mac OS X D d Internet DNS Server Email Server 28 Overview of Connecting Configurations Available functions under each connection Functions available vary depending on each connecting configuration This section describes the functions available for each connection Tip The configurations shown below can be utilized together For example this equipment can be directly connected to your computer with a USB cable and also connected to a local area net work over TCP IP In this case all the functions described for each configuration are available for users The printing functions are available only when the Network Printer Kit is installed USB connection The following functions are available when this equipment is directly connected to your com puter with a USB cable Printing functions Network Printer Kit required e USB printing from Windows computers Network fax functions USB printing is not supported by Windows NT 4 0 Local area network connection over TCP IP The following functions are availabl
42. quired for your printing environment If you are using Novell print services did you set up the Novell side of network print ing such as creating print servers and attaching the print queue Next Step D Set up the NetWare server If you set up Novell print services can you see the print job using PCONSOLE or NWAdmin Next Step D Refer to your Novell PCONSOLE or NWAdmin user documentation for help with using these utilities Have you checked the gate way and subnet settings to make sure this equipment is part of the same network Gateway as the client from which you are trying to print Next Step D Set up the TCP IP correctly Are other services and com munications performed over the network behaving in the normal and expected man ner End Refer to your network documen tation or use a network diagnostic utility to research a network prob lem 48 Troubleshooting at Network Printing Setups Printer driver installation error messages Setup Needs to Copy Windows NT Files Problem description The wrong port type was selected from the Printer Ports dialog Corrective action 1 Click Cancel until the Add Printer Wizard terminates 2 Double click Add Printer from the Printers folder but when prompted to select a port choose Local Port Client Software CD Now Required Problem description When adding a new printer driver the end user did not choose the
43. re file server NetWare 5 1 NDS or NDPS NetWare 6 5 NDS or NDPS USB printing is not supported by Windows NT 4 0 e Printing from Macintosh platform Display resolution 1024 x 768 dots or more OS Mac OS 8 6 Mac OS 9 x Mac OS X 10 1 10 2 Classic Mac OS X 10 2 4 later Connectability Ethernet Network protocol TCP IP AppleTalk Bonjour Mac OS X 10 4 x Printing protocol AppleTalk LPR LPD IPP Printer driver LaserWriter 8 Only required for Mac OS 8 6 9 x and Mac OS X 10 1 10 2 Classic USB printing is not supported by Macintosh Printing from UNIX platform OS Operating systems that support CUPS Connectability Ethernet Network protocol TCP IP Printing protocol IPPv1 1 When the Network Printer Kit and the Fax Kit are installed The equipment must be under the environments introduced as follows to enable the printing functions and the network fax functions Printing function COP 10 When only the Network Printer Kit is installed e Network fax function Connectability Public Switched Telephone Network PSTN System Requirements 21 2 SYSTEM REQUIREMENTS 22 System Requirements CONNECTING TO A COMPUTER This chapter describes how to connect the connector of the optional kit to a computer or a network Connecting to The USB Port siisiciscscienericeacesiwtsecteverecanseuedeeiceasaninetaccstdcaiaewenubnecdetennte Connecting to the Network nnavrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnennnnnnnnnnn
44. s for any use of information contained in this manual by third parties 8 Before Reading This Manual CONTENTS DISCLAIMER NOTICE a i ee seder ie det 2 SOFTWARE LICENSE AGREEMENT s ccceseceseeeeeeseeeeeseeeeeeseeseeseeeeess 3 Preface ga ccc ssa scceccsvscteecedtecdecovessce ectenstectees cui sececeveszcesuepctdbeqauescessuceceveseccounesei es 5 Lineup of Our Manuals snavnnvnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenn 6 Before Reading This Manual sssvernnnnnnnvnnnnnnnnnvnnnnnnnnnnvennnnnnnnvennnnnnnnvenenennn 8 Chapter 1 INTRODUCTION Function Enhancement by Option Configurations rrnnnnnnnvvnnnnnnnnvnnnnnn 12 Items Included in Optional KitS rrrrnnnnnnvnnvnnrennnnnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnn 14 Network Printer Kit optional 14 About the CD ROM vcs ciceveccecicececcecetet ccecedsedestesuetie ceeteeetecees ceveaveencteetecteeeeenss 15 CD ROMs of the Network Printer kr 15 About the Client Software cccccccceseeeseeeeeeeeeeeeeeeeeeneeeesseasneaneeseeeeeeeeneees 16 Client Utilities CD ROM of the Network Printer Kit rrnrrnnrnnnrnnnnnnnrr 16 Chapter2 SYSTEM REQUIREMENTS System RequirementS rrrrrnnnnnnnnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnennnnnn 20 General reouirements nnn neneren tent 20 When only the Network Printer Kit is metalle 20 When the Network Printer Kit and the Fax Kit are metalle 21 Chapter 3 CONNECTING TO A COMPUT
45. system when the optional kits are installed Overview of Connecting Configurations vrrnnnnnnnnnnnnnvnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnvvnnnnnn 28 Connecting the e STUDIO165 205 2 ccecececce cee eeeecceeeeeeeenae cee cecenaeeesegesaaeceeeeseaaeaeeeeseeeaeeeeeeeaeaeeeens 28 Available functions under each Copnpnechon cece cece ceeneeeeeeeeeeeeeceeaeeeeeeeeeeaeeseeaeeeseeeeeeeeeseenaeeeeeaes 29 About Setups irnn earar a nnna raaa aa araea aaa Ea aie Einara niuni ee ieni ewes 31 Default setting cHecks E EA E E E EA E E E A E E E E E AA 31 Setup the network document processing system 31 Default Setting Check uauuansunansnenkaansijemnessdeetenendeneisa sun on 32 Setup Flow for USB Printing ssiscctesesdinivniciacnsssees nscdenntavanaacticcattectosastwntacatasnnsgtatered 33 Setup Flow for TOPACCESS ic si csisceisecieesdicassausesvsscvueiuvedsventhesstessvavsisheceinediiestievsecaie 34 Overview of Connecting Configurations Connecting the e STUDIO165 205 This equipment supports the various functions of electric document processing in direct connec tion with a USB cable and in a network connection such as printing scanning and sending E mail or internet fax over the Internet To enable these functions an administrator has to config ure the proper network configuration with client computers servers and this equipment lt 5 Windows Me soe A USB Connection Windows 2000 e Ter p hl Windows XP USB printing is not su
46. t Step to troubleshoot the condition 1 P 55 When printing cannot be performed P 55 Printer driver general errors 1 P 57 TopAccess error mes sages 4 Can you print to this equipment End gt Contact your service represen tative 52 Troubleshooting Device status indicators TopAccess You can check if this equipment requires maintenance using the TopAccess utility In the Device tab menu visible checking of the current status of this equipment is enabled with displayed icons when trouble has occurred in this equipment TopAccess Device tab menu TopAccess Registration Counter Administration Device REFRESH Location Copier Model Contact Information Phone Number 2 Options Fax Kit Installed Network Printer Kit installed Drawer 1 Scanner Upgrade Kit Not Installed Drawer 2 Automatic Duplexing Unit Installed Drawer 3 Drawer 4 2003 2005 TOSHIBA TEC CORPORATION Al Rights Reserved 1 Device status indicators The error status of this equipment is displayed with the icon See the next page for the types of icons and what each icon displayed indicates 2 Alerts An alert message is displayed Errors are displayed in red and warnings are displayed in yel low See the following page for the messages to be displayed P 57 TopAccess error messages e Printer Error pi The above printer error icon indicates
47. tallation error Messages rsrnnrnnnnnnannrrnvnrrrnnnrrrrnrrnnnnnnn 49 Troubles WOOtiing ci ccccececsccsssteccces tutte ctecestzvccetansctezersvecdeccevestaseeds EE ees 51 Emors SOWA EE 51 When printing cannot be performed rrnnnnnrnnrrrnrrnnrnnvornnrrnnrnnnnnnnnnnnnnen 55 Printer driver general CrrOrs cee eeeeeeeeeceeeneeeeeeeeeneeeeeeeeaaeeeeeseetaeeeeeeenaaes 55 TOPAGCESS error Messages 6 ccccececcccceeddecceeeeeedeaceneeeddeccenenenddeeneeeetedee 57 INDEX Lure drit 59 10 CONTENTS INTRODUCTION This chapter describes the details of option configurations Function Enhancement by Option ConfigurationS rxxrrrrnnnnnnnnnvnnnnnnnnnnnnnnvnnnnnnn 12 Items Included in Optional Kits nnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnr 14 Network Printer Kit optional 14 About the CD ROM gek eege Reese Deech eg itii 15 CD ROMs of the Network Printer kt 15 About the Client Software nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnenennnnnnnnnnnnnuneer 16 Client Utilities CD ROM of the Network Printer ky 16 Function Enhancement by Option Configurations This section provides you with the general descriptions of functions enabled with each option the Network Printer Kit and Fax Kit For details of the function of the Fax Kit optional see the Operator s Manual for Facsimile Functions When the Network Printer Kit optional is installed the USB terminal orig
48. the operating system select the following tab In Windows 98 Me Select Details Browse to select the printer or Novell queue In Windows NT 4 0 2000 XP Server 2003 Select Ports Add a new port and map it to the printer 5 Make sure that the path to the printer and the device name are correct lt device name gt print Where lt device name gt is the same as the device name set from the Control Panel 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Troubleshooting 55 Command Line Options Not Processed Problem description All print options are sent to this equipment at the start of the print job If the print file already con tains print commands they override the command line options you set For example if the print file specifies the Letter media and you specify the A4 media option with the Ip command the document is output on letter size paper provided of course that all copier related restrictions have been met Corrective action Change the properties in the document you want to print and recreate the print file Submit the print job using the LP command without setting additional parameters Retrieval of Printer Configuration Failed Problem description When accessing the printer properties the system displayed Retrieval of printer configuration failed Corrective action If the printer driver cannot communicate with this equipment Verify that the
49. tions of the protocols on the supporting computers In some cases you need to add or update network components The following checklist helps you identify the source of the error ad directs you to where you can find more information about solving it No Check Yes No For Instruction Go To 1 Is the SNMP enabled on this equipment Is public is specify for the Read Community Is private is specify for the Read Write Community Enable the SNMP MIB and con firm the Read Community and Next Step a Read Write Community setting H See the vendor s Web site for information about product updates and technical supports 2 Confirm that the protocol suite installed on the client computer has been updated with the latest software for the given operating system Next Step If your network only sup ports the IPX SPX protocol make sure that the most current version of Novell Cli ent software is installed 44 Troubleshooting at Network Printing Setups No Check Yes No For Instruction Go To Print a NIC Configuration page from this equipment Does this equipment sup port the same protocol as the network Next Step D Configure the proper protocol Change the protocol set tings from TopAccess if necessary and reboot the equipment for the changes to take effect Repeat step 2 Was the device discov ered Next Step D Check th
50. ty TopAccess This also explains about functions to check the current status of this equipment Printing Guide PDF This manual is only for the equipment on which the Network Printer Kit optional is installed This describes how to install client software for printing data to your computer This also describes how to print data sent from your computer to this equipment TOSHIBA Fswpi0l65 205 Network Fax Guide Network Fax Guide PDF This manual is only for the equipment on which the Fax Kit optional and the Network Printer Kit optional are installed This explains about the network Fax functions which enable Fax transmissions from a cli ent computer through a network To read manuals of PDF Portable Document Format files Viewing and printing this operator s manual of PDF files require that you install Abobe Reader or Adobe Acrobat Reader on your PC If Adobe Reader or Adobe Acrobat Reader is not installed on your PC download and install it from the website of Adobe Systems Incorporated Lineup of Our Manuals 7 Before Reading This Manual Signage in this manual In this manual some important items are descried with the signage shown below Be sure to read these items before using this equipment Indicates a procedure you should follow to ensure the optimal performance of the equipment and problem free printing Describes handy information that is useful to know when operating the equip ment co
51. ve tional by restoring the default settings When this Next Step 5 equipment automatically 46 Troubleshooting at Network Printing Setups No Check Yes No For Instruction Go To 8 Check link activities on the Contact your service representa port being used by the tive equipment and also the integrity of the network cable Hub or Switch that is connecting the equipment End gt to the network Replace any network components that you suspect are faulty Can you ping this equipment now Cannot print from client computer Problem description After following the instructions in this guide to install and configure your hardware network and client software you are still unable to print from a client computer to this equipment This prob lem can arise as the result of a hardware malfunction a network communication or configuration problem or incorrect client setup or driver properties The following checklist will help you identify the source of the errors and direct you to information solving the issue No Check Yes No For Instruction Go To 1 Is the copier functioning Next S Check the device status dis normally Do copy jobs out S tep gt played in the Device tab page of put properly TopAccess 2 Check the Device page of Contact your service representa TopAccess Are the options tive specified for the job sup Next S ported by the hardwar
52. ver Close the Paper Feeding Cover Transfer Transport unit Open Please Close Cover Close the Transfer Transport unit Drawer Open Please Close Cover Close the drawer Automatic Duplexer Unit Cover Open Please Close Cover Close the Automatic Duplexer Unit Cover Paper Jam in Auto Duplexer Unit Please Clear Paper Path Remove jammed paper Paper Jam in Printer Please Clear Paper Path Remove jammed paper Paper Ejection Jam Please Clear Paper Path Remove jammed paper Black Toner Empty Please Refill Replace the black toner Refer to the Opera tor s Manual for Copying Functions for instruction Automatic Document Feeder Error Please Contact Service Technician Contact your service representative Alignment Error in Automatic Document Feeder Please Contact Service Technician Contact your service representative Troubleshooting 57 TopAccess Message Corrective Action Motor Error in Automatic Document Feeder Contact your service representative Please Contact Service Technician I F Error in Automatic Document Feeder Contact your service representative Please Contact Service Technician Fatal Error Please Contact Service Techni Contact your service representative cian Main Motor Error Please Contact Service Contact your service representative Technician Printer Output Error Please Contact Ser
53. vnnennnnnnnnnnnnvnvnnene Connecting to the USB Port This section describes how to connect this equipment to a computer using a USB 2 0 compatible cable e This USB cable is not included in the accessories Obtain one compatible with your com puter e When the Network Printer Kit is installed the USB terminal originally installed on this equip ment will be disabled The USB connector described in this step is the connector of the Net work Printer Kit After the Network Printer Kit has been installed insert the USB cable into the deep end of the USB interface connector on the rear side of this equipment Connect the other end of the USB cable to the USB port of your computer Turn ON the power of this equipment and the power of the com puter 24 Connecting to the USB Port Connecting to the Network This section describes how to connect this equipment to a network The 10BASE T cable and the 100BASE TX cable are not included in the accessories Obtain the ones compatible with the network you are utilizing 1 After the Network Printer Kit has been installed insert the10BASE T or 100BASE TX cable into the network interface connector on the rear side of this equipment 2 Turn ON the power of this equipment Connecting to the Network 25 3 CONNECTING TO A COMPUTER 26 Connecting to the Network SETUP FLOW This chapter describes how to configure the
54. work printing is disabled see the following items to solve the problem If the problem persists after you have followed all of the steps contact TOSHIBA s authorized dealer for further assistance Cannot see this equipment Problem description After configuring this equipment you cannot detect it over the network This could be the result of configuration conflicts within this equipment but is more likely to be caused by network con figuration errors The checklist below helps you identify the cause of the error and search for more information about resolving it No Check Yes No For Instruction Go To 1 Did a startup page print out If not wait until the commu nication comes online Examine the protocol set tings that print out on the startup page Are they cor rect Next Step D Set up the proper protocols 2 Print out a configuration page Make sure there are not any discrepancies or inconsistencies between the current network settings and your network environ ment Change the network settings if necessary Use the Find Computer utility from your Windows com puter to locate this equip ment by its device name Can you find this equip ment Next Step D Set up the proper protocol if required Once you find this equipment configure the port that it is mapped correctly to the device 3 Can you locate other com puters that are in the same network as this

Toshiba 165 Printer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents