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Samsung iDCS 500-DCS Network Card User Manual

1. Lines from the telephone company are C O lines Calls on these lines are referred to as outside calls Your system can have individual C O line keys or lines may be assigned to groups When they are in a group you access a line by dialing an access code or pressing a route button For example dial 9 or press the LOCAL key to get a local outside line If Least Cost Routing is used pressing the LCR key will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is numbered beginning with 701 then 702 703 etc Direct Station Selection DSS keys are programmed to ring specific sta tions You can press a DSS key instead of dialing the extension number A DSS key lights red when that station is busy Busy Lamp Indication iDCS 500 provides distinctive ring patterns to your keyset e Outside calls have a single ring tone repeated e Internal calls have a double ring tone repeated e Door phone calls and alarm appointment reminders have a triple ring tone repeated CALL INDICATIONS The keys on your phone have light emitting diodes LEDs Some of these are tri colored LEDs that light green red or amber green and red together Some of the keys can only light red Intercom calls also called internal calls always appear on your CALL but tons They will always light green You can have up to eight CALL buttons but at least two are recommended Outside calls appea
2. programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE S50 ms of tone 1 50 ms of tone 2 FOR THREE SECC 4 LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and cover SCROLL KEY Used to scroll through displays 32 CHARACTER DISPLAY Two SOFT KEYS Used to lines with 16 characters each activate features via the display 16 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom calls outside lines and many other system features 8 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to in dicate busy condi tions of other sta tions for One Touch di aling and many other system features VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker back ground music ring and page volumes SPEAKER For handsfree operation and ringing MICROPHONE For PULLOUT handsfree operation DIRECTORY TRAY ANSWER RELEASE KEY TRANSFER KEY HOLD KEY SPEAKER KEY Used to switch callto speakerphone STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and re
3. e Dial 48 plus any message code 01 30 listed on the back of this user guide e To cancel any of these messages you might have selected dial 48 plus 00 e Press TRSF to exit and store your selection NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing You can have multiple programmed message keys PMSG and each one can have a different message code e Press any programmed message PMSG button The message is set and the button will light red Press the button again to turn off e Pressing another programmed message PMSG button will turn the pre vious one off and set a different programmed message 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset e While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode e To cancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or the MONITOR key 2 If you place your keyset in DND mode and you do not have a DND key your ANS RLS key will flash to indicate DND status ONE TIME DND If you are on a call and you do not wish to be interrupted while on that call you can press the DND key and place your station in Do Not Disturb When you hang up at t
4. 400si where to route the call Note that ANI does not provide calling party NAME only the number The DCS 400si can provide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI and PRI type circuits on the iDCS 500 On BRI circuits the iDCS 500 only supports number delivery and like ANI a name can be attached to the telephone number of frequent callers via the Caller ID translation table On 5ESS and NI2 PRI circuits both name and number support is pro vided on the iDCS 500 system On a DMS100 circuit only number service is provided SELECTING YOUR CALLER ID DISPLAY You can decide if you want to see the CID number in the display Regard less of which one is selected you can press the NDD key to view the other pieces of CID information To select the type of Caller ID information you wish to view first e With the handset on hook press TRSF and then dial 119 e Dial 0 for CID options or 1 for ANI options or 2 for CLI options 53 e Dial 0 for if you do not wish to view CID information 1 to view the NUM BER first or 2 to view the NAME first e Press TRSF to store your selection VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will
5. A0 Change YOUF Eeer eeten eegene 41 Set Answer Mod siesena nE tE EEEE E Er EE 41 A tomatie Mold WE 41 Headset Operaatio ssassn penin nee ene A EE 42 Hot Keypad WEE 42 Key Confirmation Tone E 42 Rejoining a e EE 42 Ring Preference geet 43 Display Speed Dial Nagni e ur ueu uegeen diene dEr 43 Caller ID Review All encgteeerege deet Eeer 43 ee E 43 DISPLAY FEATURES Interactive Display Keys eegeeeedrgeee Eege Eege 44 Directory Informati wissiececeiseese centeniendtcncosnyvenediavictietievedesticedenrecieesy 44 Call LEE Eeer 45 RN 45 Call Pr gress DIS BIA YS sessir E E 45 Display Number Dialed EE 45 Call D ratiom E lr 46 Auto Un 46 Timer FUNCOM erer 46 Viewing Message Indications ccccesssccceesseneeeeenseeeeneeenseeeeeeees 46 Alarm Reminder Messages sci ssect xc cas ce meticesdensnsedtineceneuiees VER eNSue 47 Personal Speed Dial Nemme sicicscccc esicensaineersatieesteaiatiedaieeadaieeineanees 48 Station Names egene egen 48 Managing Key ASsigrimen EE 48 CR With CICA tee 49 Backspace with Be acdsee ccatsceccestepetis seca setencashocenetaceaeuneanseeteaaientenasias 49 Advanced Programmed Messages nsee 49 50 Jext Messaging D 50 51 Caller ID ANI CUl ebessen EE 52 56 ADD ON MODULE 32 Button Module with Keyset 64 Button Module with Keyset 57 PERSONAL SPEED DIAL NUMBERS 58 59 ABOUT THIS BOOK Your keyset is the most visible part of the iDCS 500 Digital Communications System No matter what model key
6. Press the Meet Me Page MMPG key or dial 54 e Dial the desired zone number e After the attention tone instruct the paged person to dial 56 e Press WAIT or TRSF e Remain off hook until the person dials 56 from any phone e The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call prior to paging The iDCS 500 offers two different methods MANUAL PARK ORBITS e While in conversation press the PARK button e Enter a desired orbit number 0 9 if the orbit number is busy dial anoth er orbit number Display users can press to automatically place the call in any available orbit number and see the number in the display e Remember the selected orbit number e Replace the handset when finished e Lift the handset and make a page announcement as previuosly described example John Smith park two To retrieve a parked call from orbit e Press the PARK button and dial the announced orbit number 0 9 e You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits 2 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK
7. message then press SEND The basics steps in text messaging are Press TMSG soft key to begin text messaging Dial the 2 digit number for the desired message Confirm this is the intended message then press SEND Wait for a reply from the other station steps 1 2 amp 3 When any station presses EXIT the displays at both stations return to their previous call progress condition aR Go ch 50 At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In this example station 205 is making an off hook voice an nouncement to station 205 who after hearing the announcement will re spond with a text message STATION 201 LINDA received a call on line 702 STATION 205 JOHN is talking on line 701 Talking on line 702 702 UU 701 05 25 CONF PAGE MUTE Press TRANSFER Transfer RETURN Dial 205 205 busy OHVA CAMP ON dh OHVA to 205 OHVA from 201 TMSG REJECT GIVE THE CALL TMSG 01 SEND Wait for reply Dial 03 or press db twice ASK THEM TO HOLD TMSG 03 SEND Vv ASK THEM TO HOLD Wait for reply TMSG EXIT We 702 01 45 701 05 55 CONF PAGE MUTE CONF PAGE MUTE 51 WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that delivers the telephone number and sometimes the name of the person call ing your phone There are two types of Cal
8. phone will wait for five more digits to be entered At this point you will enter two digits for hour or month 01 23 and two digits for day or minutes 00 59 The fifth and final digit to be entered is a locat ed on your dial pad to select a for A M p for PM or for date Depressing the button on your dial pad will scroll through these three options a p and e Press TRSF to exit and store your selection To cancel any of these messages e With the handset on hook dial 48 plus 00 OR e With the handset on hook press TRSF and then dial 115 plus 00 and TRSF again to exit TEXT MESSAGING c version ony This feature allows two digital keyset users to respond to each other with preprogrammed messages After receiving an Off Hook Voice Announcement or Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message There are 25 messages 01 25 stored in system memory that can be sent to another display keyset Only the display keysets that are allowed in sys tem programming MMC 318 will receive the TMSG softkey in the display and use this feature Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN key to scroll to the desired
9. rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms e Press TRSF and then dial 112 e Dial the alarm number 1 2 or 3 e Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock e Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type e Press TRSF to save e Repeat for each alarm if needed To cancel individual alarms e Press TRSF and then dial 112 e Dial alarm number 1 2 or 3 e Press the HOLD key NOTE Display keysets can show a reminder message See Alarm Remind er Messages under Display Features 34 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone e You will receive three short rings repeated e Lift the handset or press ANS RLS or the MONITOR key You are con nected to the door phone e Ifan electric door lock release is installed dial 13 to unlock the door CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room e Dial the extension number of the door phone e You will be connected to the door phone and you can listen or have a conversation e Ifan electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been turned off you must first lift the handset or
10. saved number If LCR is not being used on your system you will not be allowed to STORE CID numbers INQUIRE CALLER ID PARK HOLD INFO If you are informed that an incoming call is on hold or has been parked for you you may view the Caller ID information before you retrieve the call This will influence how you choose to handle the call From an idle keyset e Press the INQUIRE key OR Press the CID key and then the INQUIRE soft key e Dial the trunk number e You may now answer the call by pressing ANS OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE If you are on a call e Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold e Dial the trunk number e You may now answer the call by pressing ANS OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer available display REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your key set This list can contain 10 50 calls in a last in first out basis The list in cludes calls tha
11. show in the display depending on your Name Number selection To view Caller ID information for calls that have been camped on to your keyset press the NEXT key If your keyset does not have a NEXT key press the CID key and then the NEXT soft key SAVING THE CALLER ID NUMBER At any time during an incoming call that provides CID information you may press the SAVE key to save the CID number If your keyset does not have a SAVE key press the CID key the SCROLL key and then the SAVE soft key The system must be using LCR to dial the saved number REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR key or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK before you begin dialing STORING A CALLER ID NUMBER At any time during an incoming call that provides CID information you may save the CID number as a speed dial number in your personal speed dial list To store a Caller ID number in a personal speed dial bin e Press the STORE key The system displays the speed dial bin in which the number was stored OR e Press the CID key and then press the SCROLL key e Press the STORE soft key e The system displays the speed dial bin in which the number was stored 54 NOTE Your telephone system must have LCR correctly programmed to re dial the
12. waiting for them NOTE If you receive No More Calls tone that station has no key available to receive another call Press TRSF to return to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT key to accomplish this To transfer a call directly to a voice mailbox e While on a call press the VT key and dial the mailbox number e Hang up when dialing is completed CALL WAITING If an outside call has been camped on to your phone or another station has camped on to you e Your keyset will ring and the call that is waiting for you camped on will flash green e Press the flashing button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR Finish the first call and hang up the waiting call will ring e Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of outside lines and internal stations in any order e While engaged in a conversation press the CONF key and receive con ference tone e Make another call either intercom or outside press the CONF key and receive conference tone e Make another call or press the CONF key to join all parties e Repea
13. DCS KEYSET USER GUIDE SAMSUNG iDCS 500 SYSTEM November 2001 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide TABLE OF CONTENTS ABOUT THIS BOOK 000s neeccesssnneees 1 THINGS YOU SHOULD KNOW 2 9 OUTSIDE CALLS Making an e e Ee UNE 10 Answering an Outside e EE 10 Universal ANSWET reisien snan eaii tani EEEE 10 Brett saspe E 11 Busy Line Queuing with Callback uk 11 Cancelling Callback rescriere 12 INTERCOM CALLS Calling Other leede eee omer err e a ere ere 13 Answering Intercom E 13 Answer MOQOS isi ao hc coated me ete nme aaa EENE 14 Busy Station Callback EE 14 BIS Ee ue E E 14 Calling Your System Operator ics dienncaticencediteendewenvscecuanadiaseiicnaninicacate 15 CALL PROCESSING Aolding e EE 16 17 Transtering Be 18 19 Transfer with eA I EE 18 Transfer to Voice Mail ene cs seseccuescereeannmdts eandese nese deuce deadedeasddoeiantees 19 Call VN E 19 Conference Calls siressa 19 Forwarding Ee 20 23 Gall PICKU ege E EE 23 My Group RE 24 Privacy Release eebe 24 DIALING FEATURES Speed Dial ia enn nna R eee e
14. ICE ANNOUNCE Keysets may receive a voice announcement while on another call The call ing station must have an OHVA key When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom calls and transferred calls To make an off hook voice announcement Dial the extension number or press the DSS key When you receive a busy signal press the OHVA key After the attention tone begin speaking Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7B phone NOTES 1 When you are voice announcing to a station close to you use the hand set to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 37 When you receive an off hook voice announcement if you are using the handset you will hear the announcement over the handset receiver If you are using the speakerphone you will hear the announcement over the key set speaker In both cases you can continue to speak to the original party e Press the flashing CALL button on your keyset This will place the origi nal party on hold and allow you to talk to the announcing party e To return to your first party press the key corresponding to your original call This will disconnect the OHVA call Executive off hook voice announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through your add on module AOM Us
15. Press the PRB key the PRB key will light steady red Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation press the PRB key a second time the PRB key LED will be off To Join a Non Private Conversation When someone has informed you that you can join a conversation e Press the C O line key that he she has indicated OR es Dial the C O line number that he she has indicated 24 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 e With the handset on hook press the SPD key or dial 16 e Dial the desired speed dial number e The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or MONITOR before you begin dialing PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal speed dial list A station may be assigned up to fifty numbers 00 49 See your sys tem administrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line group access code Dial the telephone number to be stored 24 dig
16. ae 25 Programming Personal Speed Dial Numbers 0ceeeee 25 26 One Touch Speed Dialing EE 26 Last Number DS 27 Manual Retry with ENER zt erek eegener See 27 Save Number with leese sterne Ehe 27 Ghain TU E 27 Automatic Redial Retry EE 28 Pulse to Tone Changeover i ccc scccncsckcenesshnestanneebbeassccendacctensaceanniens 28 Memo ECAC NEE 28 PAGING AND MESSAGING Making E awe KS e E 29 Making an External Page x scevesxcasatentnesdemtralaeeceectensveced onan oveeunndeenaciees 29 SPAN e E 29 Meet Me alas 0 aero eee ee eee ee ee 30 Calli Park and PAG sscicsesiscescescersceutvercade eideenudatgoneunenmesteddnlevensoaees 30 31 Messages Set and Cancel 31 POULIN WT 32 Programmed Mise ogeieeges Seege eege eeoa 32 CONVENIENCE FEATURES IR e E 33 O e Tim DND EE 33 LE EE 33 Backgro nd IMUSIC gpeiegegeregdee ee Ehe 33 Established Call Pick Up ice gcsy ce enaccustectecusidanedinagekeccedssauceemientacnieomenie 34 Appointment Reminder Alarm Clock AA 34 Door feele 35 Executive Secretary ED eesgeegert ce ndr ges deEagtereegaseet ge hteEg 35 GROUP Ma E 36 Account Codes E 36 LOCKING Your EE tie 36 Mangal Signaling E 37 Off Hook Voice ANNOUNCE cones sities suiveinec ceecnceuts decid ceuscaciucinadleamasubennees 37 OHVA Block aeee pee meee eee acer ey ee ee een a eee ere 38 OWA FSIS EE 38 Ini EE EE EE eebe 39 CUSTOMIZING YOUR KEYSET a EE A0 AME PASSWORD Seer eee eee ee ee re eres 40 HESE ee A0 Select Ring e EE
17. any outside C O call press the account ACCT key e Enter the account code maximum 12 characters including and Press the ACCT key again Your conversation will not be interrupted NOTE If you make an error before you complete the account code press the ACCT key twice and redial the correct code Only the last account code dialed will be printed LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you return Your default station passcode is 1234 0 1 2 UNLOCKED LOCKED OUTGOING LOCKED ALL CALLS Make outside calls NO ACCESS DENIED While on hook press TRSF and then dial 100 Dial your four digit station passcode Dial 1 for locking outgoing 2 for locked all calls or O to unlock Press TRSF to store your selection NOTE When your keyset is locked for outgoing the HOLD key will flash When your keyset is locked for all calls the HOLD key will light steady MANUAL SIGNALLING 1 version onty Use this feature when you want to send a brief 500ms ring burst to another station regardless of the status of your phone on hook off hook hands free DND or ringing To send a signal to another station e Press the Manual Signalling MS key e You may press the MS key repeatedly to send multiple signals to the des ignated station NOTE Your phone must have a Manual Signalling MS key with a station number extender assigned to it OFF HOOK VO
18. before you begin dialing AUTOMATIC PARK WITH PAGE KEY e While in conversation press the PAGE button The call is automatically parked at your station e Receive page tone and dial a desired page zone number e Make announcement indicating your extension number or the line num ber Hang up 30 To retrieve an automatically parked call e Dial 10 plus the number that was announced If you have a PAGPK key press it and dial the number that was announced If you have a PARK key press it and dial the announced orbit number e You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow amber light You cannot park and page intercom calls 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK before you begin dialing SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal you can leave a message indication e Press the MSG key or dial 43 and receive confirmation tone e Hang up The MSG key on the called station will light Standard tele phones receive special dial tone as a message indication or a lit message lamp if the phone is equipped with one and they are connected to a 16MWSLI card on the system NOTES 1 A station can have up to five message indications 2 If the Hot Keypad feature has been turned off you
19. c timer is on the call dura tion time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call e With the handset on hook press TRSF and then dial 110 e Dial 011 to turn the auto timer on or 010 to turn it off e Press TRSF to store your selection TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them e With the handset on hook press the MSG key with the red flashing light e The first station that left a message indication will be displayed e Press the UP and DOWN arrows to scroll through the stations that left message indications Use the soft keys to reply clear or advance to the next message e Press the ANS RLS key to return your keyset to the idle condition 46 ALARM REMINDER MESSAGES When you use the alarm appointment reminder feature you create a 16 character reminder message When the alarm rings your message will ap pear instead of ALARM REMINDER To program reminder messages e Press TRSF and then dial 116 e Dial the alarm number 1 2 or 3 e Dial t
20. codes Pressing one of these keys has the same effect as press ing a programmable key These keys are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys The SCROLL key is used to display options available to the user at a partic ular time or during a specific procedure Press this key once while in the idle state to view the three main categories available 201 STN NAME CALL OTHER ANS ANSWER Guides you through the options to answer calls OTHER Guides you through features other than making or answering calls CALL Guides you through the options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL key to display additional options available under each of the three main categories The symbol e displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL key to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character directory name Incomin
21. e and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing FORWARD NO ANSWER To forward calls to another station when you do not answer e Dial 603 plus the extension or group number e Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed you may set both of these at the same time e Dial 604 e Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now e Dial 605 plus your extension number e Receive confirmation tone and hang up 21 If you want a specific extension s calls forwarded to your phone Remote Call Forward e Dial 605 plus the desired extension number e Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing FORWARD TO AN EXTERNAL NUMBER To forward outside calls to a number outside of your business you must have a FWD EXTERNAL butto
22. e caution because the conversation through the AOM may possibly be heard by the caller on the keyset When you receive an executive OHVA through your AOM e Reply by speaking in the direction of the microphone in the AOM unit e Adjust the volume with the VOL keys on the AOM unit e Press the SPK or the MONITOR key on the AOM to disconnect the an nouncing party NOTES 1 Executive off hook voice announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Press ing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT key Press ing this key while receiving an OHVA call will disconnect the voice announc ing party and return you to your original call 38 IN GROUP OUT OF GROUP If your keyset is assigned to a station ring group you can remove your key set from the group and then put it back in While you are out of the group you can receive calls to your extension number but not calls to the group number H you have an IN OUT key e Press the IN OUT key It will light red when your keyset is in the group e Press the IN OUT key again to exit the group and turn the light off Re peat as necessary If you do
23. e company will send this information as there are no directory listings for pay phones The number will be delivered as usual INVALID CID INFO This is a message that will be displayed when CID in formation is sent on the line but was somehow cor rupted NO CID RECEIVED This is a message that will be displayed when there was no CID information sent on the line 52 NO CID DSP Caller ID Digital Signal Processors CIDDSP s are re sources in the DCS 400si required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details WHAT IS ANI ANI Automatic Number Identification is a feature offered by some tele phone service providers that provides the calling party s telephone number This service is only available on E amp M Tie Lines on a T1 digital trunk ANI is similar to Caller Identification CID but the format and information of the calling person is different CID uses FSK signalling and ANI uses DTMF sig nalling Usually with ANI a calling party s identity is the Listed Directory Number LDN unless a separate bill to number has been specified in which case the bill to number will be sent Along with the ANI digits you also receive DNIS digits with a separator digit The DNIS digits are used to tell the DCS
24. e handset to talk to the calling party e Ifyou do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension e Press the TRSF key you will receive transfer dial tone Your call is placed on transfer hold e Dial the extension number e Consult with the internal party e Press TRSF to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the TRSF key will toggle between the outside party and internal extension If necessary you may disconnect either one of the parties by pressing the DROP button RETRIEVING CALLS HELD AT ANOTHER STATION When a line is on hold and it appears on your keyset press the line button with the red flashing light When a line is on hold and it does not appear on your keyset dial 12 plus the line number or the extension number of the station that placed the call on hold NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK key before you begin dialing 17 TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification e While on a call press the TRSF key and dial an extension number or group number Y
25. eaker is in use and the handset volume while you are listening These three levels will be stored in memory until changed If background music is turned on at your keyset the volume keys will also control the level of music The volume of pages heard through the speaker of a keyset can be adjust ed during a page announcement by using the volume keys There are 16 lev els for each volume setting The volume of off hook ring is controlled by a user programmable setting SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF a E CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF ES E E CONTINUOUS DND No More Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF RB WW E E E FOR TEN SECOND Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF UUUUUUUUUUU CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF I l I I I
26. ed for Auto Answer and you have For ward No Answer FNA turned on you must answer screened transfers by pressing ANS RLS or the MONITOR key if you are using a 7B phone before your FNA timer expires or the call will forward AUTOMATIC HOLD While on an outside call pressing a line key route key or a flashing CALL button will automatically put your call on hold and connect you to the next call This feature can be turned on or off at your keyset e With the handset on hook press TRSF and then dial 110 e Dial 001 to turn Automatic Hold on or 000 to turn it off e Press TRSF to store your selection NOTE Intercom calls can only be automatically put on hold by pressing TRSF 41 HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS or the MONITOR key if you are using a 7B phone to answer and release calls e With the handset on hook press TRSF and then dial 110 e Dial 021 to use the headset or 020 to use the handset e Press TRSF to store your selection Your keyset may be equipped with a Headset mode key If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On the iDCS 500 your keyset s keypad can be made live or hot
27. election AUTO CAMP ON version ON This option allows intercom calls to be automatically camped on if possible when a busy station is called e With the handset on hook press TRSF and then dial 110 e Press 081 to turn CAMP ON on or 080 to turn it off e Press TRSF to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies e While on hook press TRSF and then dial 111 e Dial 1 8 or press the UP and DOWN keys to hear each tone e When you hear the tone that you prefer press TRSF to save it NOTE Specific lines or stations may be programmed to ring with a different tone than what you have selected for you keyset 40 CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your sta tion passcode whenever you desire While on hook press TRSF and then dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again e Press TRSF to store the new passcode SET ANSWER MODE You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions e While on hook press TRSF and then dial 103 e Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce e Press TRSF to store your selection NOTE When your keyset is programm
28. g calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group A4 CALL LOG To view the last five outside numbers that you dialed press the LOG key This will display the last number that was dialed Pressing the NEXT key will scroll through all five numbers Pressing the DIAL key will dial the number currently displayed Pressing the EXIT key will return the keyset to idle e Press the NEXT key repeatedly to scroll through all five numbers e Press the DIAL key to dial the number currently displayed e Press the EXIT key to return the keyset to idle condition DIAL BY NAME Each station or speed dial number can have an associated directory name A station or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in seconds e Press the DIR key DIRECTORY e Select the directory you wish to use PERS personal speed dial num bers SYS system speed dial numbers or STN station names e Dial the key on the keypad that corresponds to the first letter of the name you wish to search for e Use the UP and DOWN arrows to scroll through the names e Press the DIAL soft key to d
29. g on an outside call press SAVE e Dial the telephone number as it is dictated to you on the key pad e Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stored number If necessary you can select a different line and then press the SNR button 28 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers e Lift the handset e Press the PAGE key or dial 55 e Dial the desired zone number 1 2 3 or 4 OR Dial 0 to page all internal zones e After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers e Lift the handset e Press the PAGE key or dial 55 e Dial the desired zone number 5 6 7 or 8 OR Dial 9 to page all external zones e After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets and external speakers at the same time e Lift the handset e Press the PAGE key or dial 55 e Dial or press the ALL PAGE key e After the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress 29 MEET ME PAGE e Lift the handset e
30. gin dialing 2 The saved telephone number is stored in memory until you save anoth er 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required e After the first speed number is dialed press SPD again and dial another speed number OR manually dial additional digits following a speed dial number 27 AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the sys tem can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 15 attempts e When you hear a busy signal press the RETRY button e The system will reserve the line and automatically redial the same num ber for you You will hear the call being made through the keyset speak er The microphone is muted e When the called party answers lift the handset or press the flashing SPK to begin speaking NOTES 1 If you make another call auto redial is canceled 2 To cancel a retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the with be sent as tones MEMO REDIALING c version onty When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper e While you are talkin
31. he end of the call DND will be automatically canceled and your keyset will be able to receive new calls This feature requires a DND key MUTE You can mute the handset transmitter or the microphone during any conver sation e Press the MUTE key It will light red es To resume speaking press the MUTE button again The light turns off BACKGROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset e While on hook press the HOLD button to hear music e Press the HOLD button again to turn music off You can set the level of background music by using the VOL keys while lis tening to the music This does not affect the speakerphone level 33 ESTABLISHED CALL PICKUP i version To pick up an established call in progress at a single line extension con nected to a computer modem on your PC e Press the EP key for that station on your keyset and the call is automati cally moved to your keyset e The single line extension on your modem will be disconnected NOTE You must have an assigned EP key button on your regular keyset for the single line station APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself of an ap pointment later in the day TODAY ONLY or as a daily reminder every day DAILY You can set up to three alarms Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short
32. he time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock e Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type e Write your message using the dial pad keys Each press of a key selects a character Pressing the next key moves the cursor to the next position For example if your message is TAKE MEDICATION press 8 once to get the letter T Press 2 once to get A Press 5 twice to get K Con tinue selecting characters from the following table to complete your mes sage e Press the TRSF key to store the alarm and reminder message e Repeat for each alarm if needed COUNT 1 2 3 DIAL 0 DIAL 1 DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7 DIAL 8 DIAL 9 DIAL etrtveEecgouor gs 9 Di O OD xc DdD Z SC mm USN no A SG P O lt lt OO E gt A MN DOA BW M amp Il NOTE When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 47 To cancel an individual alarm and reminder message Press TRSF and then dial 112 Dial alarm number 1 2 or 3 Press the HOLD key Press the TRSF key PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you are dialing by directory e Press TRSF and then dial 106 e Dial the speed dial bin nu
33. hile on hook press TRSF and then dial 107 e Press a One Touch Speed Dial button e Dial the speed dial number 00 49 or 500 999 that you want assigned to this button e Press TRSF to store your selection To call this telephone number just press the One Touch Speed Dial button NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing 26 LAST NUMBER REDIAL To redial the last telephone number you dialed press the LNR key or dial 19 NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or MONITOR before you begin dialing 2 Redial does not apply to intercom calls MANUAL RETRY WITH LNR version ont While you are on an outside call listening to a busy signal and you want to redial the same number dialed e Press the LNR key This will hang up your existing call and manually redial the same number di aled You can repeat this operation for a limited number of attempts SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or the MONITOR key if you are using a 7B phone before you be
34. ial the number NOTE A DIR key can have an extender to take you directly to one of the above lists PERS SYS or STN CALL PROGRESS DISPLAYS During everyday call handling your keyset display will provide information that is helpful and in some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message from 204 and FWD ALL to 204 keep you informed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold 45 CALL DURATION TIMER The system can be set to automatically time outside calls A few seconds after you dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the du ration of the call Call duration times are displayed in minutes and seconds If a call lasts longer than 60 minutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automati
35. icate your call is waiting e Wait for the called party to answer e The called station must release its first call or place it on hold before an swering your camp on NOTES 1 If you receive No More Calls tone that station has no available key to ac cept your call Hang up or leave a message 14 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK before you begin dialing AUTO CAMP ON L VERSION ONLY When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station you can set your phone for auto camp on e With the handset on hook press TRSF and then dial 110 e Dial 081 to turn on auto camp on or 080 to turn it off e Press TRSF to store your selection CALLING YOUR SYSTEM OPERATOR e Dial 0 to call your system operator or group of operators e If you want to call a specific operator dial that person s extension num ber NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing 15 CALL PROCESSING SYSTEM HOLD e When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets e To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE While on a cal
36. its maximum It can in clude FLASH and PAUSE e Press TRSF to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing 25 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT EE EE E d UR 5 gale d d A B C D EF For the purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial num ber causes all subsequent digits to be sent as DTMF tones e The E key is used to hide digits Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are entering a telephone number press E All subsequent digits will be hidden Press E again to begin displaying digits e The F key is used to enter a name See Personal Speed Dial Names under Display Features e Use the HOLD key to clear a speed dial number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers e W
37. l pressing a line key route key or flashing CALL but ton will automatically put your first call on hold and connect you to the new call See Automatic Hold under Customizing Your Keyset EXCLUSIVE HOLD To place an outside call on hold at your phone so that other users cannot get it e Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets e To retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRSF and dial the station number or press the appropriate DSS key Press the HOLD key This will place the call on system hold on an available CALL button or Line Key at the remote station and return you to dial tone NOTES 1 Ifthe destination station does not have any free CALL buttons or line keys you will hear No More Calls tone and must return to the other party by pressing the TRSF key or the RETURN soft key on a display keyset 2 Intercom calls cannot be remote held HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your sta tion The button that the call appears on will have a slow flashing amber light e When your phone rings lift the handset or press the ANS RLS key to an swer the recall If you are using a 7B phone you must use th
38. ler ID the first delivers the calling party s telephone number only and the second sometimes referred to as Deluxe Caller ID delivers both the calling party s telephone number and name as listed in the telephone directory The iDCS 500 system can handle both types of Caller ID in fact in the case of number only delivery the system can be programmed to insert a name for a specific telephone number up to a maximum of 1500 numbers However even though you are paying to receive Caller ID information there are some circumstances that mean you will not receive this information The six most common reasons are listed below along with the display informa tion that the iDCS 500 will provide PRIVATE The caller does not wish his her name or number to be revealed to you This type of call can be stopped at the telephone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an announcement that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone directory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a type of circuit that cannot provide Caller ID information for example some out bound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephon
39. mber 00 49 e Write your message using the procedure described in Alarm Reminder Messages e Press the TRSF key to store the speed dial name e Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This allows other dis play keyset users to call you using the directory dial feature To program a station name e Press TRSF and then dial 104 e Enter the 11 character name using the procedure described in Alarm Re minder Messages e Press TRSF to store the name MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your pro grammable keys for easy one touch operation of frequently used features e While on hook press TRSF and then dial 107 e Use the VOL keys to scroll through all of your programmable keys OR press the programmable key to which you want to add the extender e When you reach a key listed below dial the corresponding extender e Press TRSF to store and exit programming 48 KEY DESCRIPTION EXTENDER BOSS 4 Boss and Secretary 1 4 DP eege eects Direct Pickup Extension or station group number RE Direct Station cee Any extension number FWRD Call Forwarding 0 7 GPIK eea Group Pick Up neeese 01 20 e GE In Out of Group sissi Any group number you are part of MMPG Meet Me Page 0 0 9 PAGE PAGE iscusiececiseciesccavt te
40. move the desig nation strip Label the designation strip Replace the strip and LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and Cover SCROLL KEY Used to scroll through displays 32 CHARACTER DISPLAY Two SOFT KEYS Used to lines with 16 characters each activate features via the display 6 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom calls outside lines and many other system features 6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to in dicate busy condi tions of other sta tions for One Touch di aling and many other system features VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker back ground music ring and page volumes SPEAKER For handsfree operation and ringing MICROPHONE For PULLOUT handsfree operation DIRECTORY TRAY ANSWER RELEASE KEY TRANSFER KEY HOLD KEY SPEAKER KEY Used to switch callto speakerphone cover 16 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons inter com calls outside lines and many other system features 8 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call sta tions directly to indicate busy conditions of other sta
41. must first lift the hand set or press SPK before you begin dialing CANCELING MESSAGES To cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all message indications left at your keyset dial 42 plus your exten sion Your MSG light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing 31 RETURNING MESSAGES e Press the MSG key or dial 43 The first station that left a message will be called automatically If that station does not answer your MSG light will stay on e Repeat until all messages have been returned in the order received e Your MSG light will turn off when all messages have been returned NOTES 1 Display keyset users can view message indications and return them in any order See Viewing Message Indications under Display Features 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing 3 Ifa message has been left at your keyset by a keyset in Auto Answer you must manually cancel the message after it has been returned PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed message Display stations calling you will see this message and be informed of your status
42. n Press the right soft key to move the cursor e Dial 1 to set OR Press UP or DOWN to select YES or NO e Press TRSF to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or MONITOR before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number 01 20 or press the flashing GROUP PICKUP key if available NOTES 1 A group pickup key can have an extender for a specific pickup group 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or the MONITOR key if you are using a 7B phone before dialing the access code 23 MY GROUP PICKUP If desired a new access code can be assigned to pickup ringing calls in the same pickup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP i PRIVACY RELEASE This feature will allow another station to join in on your conversation by re leasing privacy on the C O from your phone To Release Privacy While on you are talking on a C O line and you wish to have other internal parties or up to three join the conversation e
43. n on your keyset e While on hook press TRSF and then dial 102 e Dial 6 e Dial the outside line access code followed by the telephone number that you want e Press TRSF to store e Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off NOTES 1 External Call Forward will cancel all other call forwarding instructions 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing 3 Intercom calls to your station may be forwarded to an external number outside your business if your installation company has enabled this fea ture FORWARD DND To forward your phone when you activate DND e Dial 607 plus the extension number or group number e Receive confirmation tone and hang up NOTE 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK before you begin dialing 22 CALL FORWARD OPTIONS A display keyset may review or change call forward options and destina tions Call forward access can be done via the keypad or by accessing the keyset display features To review or change call forward options e Press TRSF 102 e Dial 0 6 to select the forward type e g 1 OR Press UP or DOWN to select the forward type Press the right soft key to move the cursor e Dial the destination number e g 202 OR Press UP or DOWN to select the destinatio
44. not have an IN OUT key e Dial the IN OUT access code number or 1 to enter the group plus 0 to exit the group NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or the MONITOR key The IN OUT key can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can de cide for which groups you will receive calls 39 CUSTOMIZING YOUR KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the per sonal greeting A BGM source must be selected for this to work This feature only applies if there is a CADENCE card installed in the system and your key set has a programmed AME key e While the handset is on hook press TRSF and then dial 110 e Press 091 to turn on AME BGM or 090 to turn it off e Press TRSF to store your selection AME PASSWORD This feature allows people using the AME feature to enable password pro tection This will prevent unauthorized people from listening to your mes sages being left The passcode is the same as your station passcode This feature only applies if there is a CADENCE card installed in the system and your keyset has a programmed AME key e With the handset on hook press TRSF and then dial 110 e Dial 101 to turn on AME PASSWORD or 100 to turn it off e Press TRSF to store your s
45. ns 0 9 PARK Park orbits sitrus 0 9 RP wicsssvseiviiicecsss Ring PlaMise iccsecctet ceesiccte 1 6 HOLD for none PMSG Programmed Messages 01 30 SG E Station Group oseese 500 or 5000 through 549 or 5049 SbD eessen Speed Dialing 00 49 500 999 DIR priis Direchon sirane PERS 1 SYS 2 or STN 3 MT NEE Voice Mail Transfer Voice Mail Group number 501 549 NOTE Confirm that the cursor is placed correctly before you enter the extend er LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9 to reaccess LCR BACKSPACE WITH LCR If you misdial while using LCR you can delete digits shown in the display by pressing the BSPC soft key as many times as necessary ADVANCED PROGRAMMED MESSAGES This is an advanced form of the PROGRAMMED MESSAGE feature with the ability to add an extender such as date or time Example RETURN ON Dec 24 or RETURN AT 03 30p These are messages 26 30 and can be used in addition to 01 25 described in PAGING AND MESSAGING section in this guide e With the handset on hook press TRSF and then dial 115 49 e Dial any message code 01 30 listed on the back of this user guide or press UP or DOWN to select any message you desire Messages 26 30 are used for inserting a date or time If you select one of these messages 26 30 your
46. ode usually 9 e If your system is programmed to require an authorization code before making a call dial plus a valid code before selecting a C O line e lf your system is programmed to require an account code before making a call press the ACCT button or dial 47 plus a valid code press the ACCT button again and then select a C O line For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing ANSWERING AN OUTSIDE CALL e Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the ANS RLS key to automatically answer on the speakerphone NOTE Ifa call is flashing at your keyset but not ringing you must press the flashing button to answer UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To answer calls ringing this device dial 67 or press the UA key This device can operate in any one of the six different ring plans NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or the MONITOR key if you are using a 7B phone before dialing RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If
47. off you must first lift the handset or press SPK or the MONITOR key if you are using the 7B phone before dialing INTERCOM CALLS CALLING OTHER STATIONS e Dial the extension number or group number e Wait for the party to answer If you hear a brief tone burst instead of ring back tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone e Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7B phone NOTES 1 If you have a DSS key assigned to an extension or station group you may press this key instead of dialing the number If you are using a 7 Button Set you must pick up the handset to speak to the calling party 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK or the MONITOR key if you are using a 7B phone before you begin dialing ANSWERING INTERCOM CALLS e When your keyset rings simply lift the handset OR press the ANS RLS key to be connected to the calling station If you are using a 7B phone you must pick up the handset to speak to the calling party e Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE INTERCOM CALLS ONLY When another station calls you your keyset will sound a brief attention tone and you will hear the calle
48. our call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer hold e Hang up when you hear ringing this is an unscreened or blind transfer OR Wait for the called party to answer and advise him her of the call and hang up If the transfer is refused you will be reconnected to the outside line when the called station hangs up or you can press TRSF to return to the outside party If you wish to send the call to another extension with out waiting for the first station to hang up simply press another DSS but ton OR Press the CALL button or C O line key to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 After the inside party answers you may alternate back and forth between the parties by pressing the TRSF key 2 If you receive No More Calls tone that station has no key available to re ceive another call Press TRSF to return to the other party 3 You cannot transfer an Intercom call by pressing a DSS key You must press the TRSF key and dial the destination extension number TRANSFER WITH CAMP ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is
49. peak with each caller privately and transfer them as usual or restablish another conference FORWARDING CALLS You may forward your calls to another station group of stations or an exter nal telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER keys press one to turn that forward feature on A steady red light reminds you what forward condition is activated You can clear all call forward conditions set at your station by lifting the hand set and dialing 600 FORWARD ALL CALLS To forward all your calls under any condition to another station e Dial 601 plus the extension or group number e Receive confirmation tone and hang up NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK before you begin dialing 2 The station that receives a Forwarded All call can transfer the call to the forwarded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 20 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL key the TRSF key will light to indicate Forward All has been set and calls to this station have been transferred elsewhere FORWARD BUSY To forward calls to another station when you are on the phone e Dial 602 plus the extension or group number e Receive confirmation ton
50. press SPK or the MONITOR key EXECUTIVE SECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secretary station e Either person can press the BOSS key to make a voice call to the other station e Using the hot line will override DND at the other station This key will light red when the other station is in use To transfer a call to a Boss in DND e Press the TRSF key followed by the BOSS key e Wait for the BOSS station to answer to announce the call and hang up to complete the transfer OR e Hang up to complete a blind transfer after pressing the BOSS key 35 GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker e Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your of fice e Press LISTEN again to turn the speaker off and resume private conver sation e Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be advisable to turn the group listening feature off before hanging up This will eliminate a momentary squeal ACCOUNT CODES q version ony When equipped with optional equipment your iDCS 500 system will allow calls to be charged to a specific account e During
51. press TRSF and then dial 110 e Dial 061 to turn ring preference on or 060 to turn it off e Press TRSF to store your selection DISPLAY SPEED DIAL NAME version This option allows you to view the name associated with a speed dial num ber as it is dialed e With you handset on hook press TRANSFER and then dial 110 e Press 111 to turn DISP SPDNAME on or 110 to turn it off e Press TRANSFER to store your selection CALLER ID REVIEW ALL version out This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number e With you handset on hook press TRANSFER and then dial 110 e Press 121 to turn CID REVIEW ALL on or 120 to turn it off e Press TRANSFER to store your selection SECURE OHVA version ony This option allows you to receive OHVA calls via the speaker while you are on the handset e With you handset on hook press TRANSFER and then dial 110 e Press 131 to turn AUTO CAMP ON on or 130 to turn it off e Press TRANSFER to store your selection 43 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access
52. r s announcement e Press ANS RLS to turn on the microphone and speak handsfree OR lift the handset to reply e To finish the call replace the handset or press the ANS RLS key 13 AUTO ANSWER MODE INTERCOM CALLS ONLY When another station calls you your keyset will sound a brief attention tone and then automatically answer the call e Your microphone and speaker are turned on and you can speak hands free For privacy use the handset If you are using a 7B phone you must pick up the handset to speak to the calling party e To finish the call replace the handset or press the ANS RLS or the MON ITOR key if you are using a 7B phone BUSY STATION CALLBACK When you call another station and receive a busy signal e Press the CBK key or dial 44 e When the busy station becomes free your keyset will ring e Lift the handset or press ANS RLS to call the now idle station NOTES 1 Acallback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON e Press the CAMP key or dial 45 e The called station will receive off hook ring tone repeated every few sec onds and its first available CALL button will flash green to ind
53. r on individual line keys if they are assigned When an individual line is not assigned to its own key it will appear on a CALL button Your outside calls will light green on your keyset and red on other keysets You never lose sight of your calls while they are on hold They stay right where you put them and are identified with a green flashing light if the key has a tri colored LED Some simple rules to remember Any steady LED indicates the line or feature is in use A fast flashing green LED indicates a new call ringing in A slow flashing green or red LED indicates a call is on hold A slow flashing amber LED indicates a recall to your keyset A steady red LED on the HOLD key indicates the keyset is locked A steady red LED on the TRSF key indicates the keyset is Forward All A steady red LED on the ANS RLS key indicates the keyset is in Headset mode e A flashing red LED on the ANS RLS key indicates the keyset is in DND mode SPEAKERPHONE Pressing the ANS RLS or the MONITOR key will answer or release a call on the speakerphone Switching from the handset to the speakerphone is easy Press the SPK key and hang up the handset NOTE The 7B phone is not a speaker phone If you are using a 7B phone you must lift the handset in order to speak to the other party VOLUME CONTROLS DCS keysets use the UP and DOWN keys to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone or moni tor sp
54. set you are using with or without a dis play telephone calls are handled in the same way The LCD 12B and LCD 24B keysets have a few additional conveniences that are not available to STD 24B Basic 12B and 7B keyset users These are noted throughout this guide Please take the time to study this guide and to become familiar with the op eration of your keyset Keep this guide handy You may need to look up in structions for infrequently used features Learning to use your keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset See the sys tem manager to get your most frequently used features assigned to your programmable keys When changes are made be sure that your program mable keys are relabeled properly
55. so that it is not necessary to lift the handset or press SPK or the MONITOR key before you begin dialing Calls can be made and features activated by sim ply dialing the C O line number trunk group access code intercom number or feature access code To activate this feature e With the handset on hook press TRSF and then dial 110 e Dial 031 to turn the Hot Keypad on or 030 to turn it off e Press TRSF to store your selection KEY CONFIRMATION TONE You can hear a short beep confirmation tone each time you press a button on the dial pad This tone can be turned on or off e While on hook press TRSF and then dial 110 e Dial 040 to turn tones off or 041 to turn tones on e Press TRSF to store your selection REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature e With the handset on hook press TRSF and then dial 110 e Dial 051 to turn this feature on or 050 to turn it off e Press TRSF to store your selection 42 RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone This method will always answer calls in the order they arrived at your keyset When you turn ring preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose e With the handset on hook
56. ssigned to any keyset 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset The 64 red LED s provide visual indication of calls and features The extra programmable keys are used exactly like the ones on your keyset Make them DSS BLF keys or feature keys As a DSS BLF the size of the 64 button module allows for greater call status and faster call pro cessing The 64 button module does not support executive off hook voice announce OHVA and does not have a microphone A maximum of four 64 button modules can be assigned to any keyset 57 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 58 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 59
57. t the last step until all parties are added NOTE When attempting to add another party to the conference and you are not able to reach the desired person hang up Simply press the CONF key again to return to your previous conversation To drop a party from your conference call e Press CONF and dial the extension or line number that is to be dropped e Press CONF again to reestablish the conference 19 NOTE To leave the conference hang up Control is passed to the next inter nal station If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on see customizing your keyset and all of the outside lines involved in the conference appear as buttons on your keyset you can split the conference into separate calls as follows e Press any one of the outside line buttons That outside line will remain steady green to indicate you are still connected to it All other outside lines in the conference will be placed on system hold at your keyset All intercom callers in the conference will be disconnected You may now s
58. t you answered and calls that rang your keyset but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number To access the CID information stored in your REVIEW list 55 e Press the REVIEW key OR Press the CID key and then press the REVIEW soft key e If you have entries in your review list the most recent call will be shown first e You can now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR Press SCROLL and then press STORE to save this number in a person al speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system ad ministrator to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list 56 ADD ON MODULE 32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added to your keyset The 32 tri colored LED s provide better visual indica tion of call status and call progress The extra programmable keys are used exactly like the one on your keyset Make them DSS BLF keys or any com bination of feature keys The 32 button does not support executive off hook voice announce OHVA and does not have a microphone A maximum of four 32 button modules can be a
59. this button does not appear on your keyset the FLASH key may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH key to send a flash to the tele phone company This is required for some custom calling features or CEN TREX use NOTE Flash is not available on an ISDN circuit BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line this means that the line or group of lines is busy e Press the CBK key or dial 44 You will hear confirmation tone e When the line becomes free the system will call you back e Lift the handset or press the ANS RLS key to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 Acallback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press SPK before dialing 11 CANCELLING CALLBACK A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light Your phone may have a maximum of five callbacks to lines and or stations set at a time To cancel a callback e Press the CBK key or dial 44 You will hear confirmation tone e While you are listening to confirmation tone press the HOLD key This will cancel the oldest set callback NOTE If the Hot Keypad feature has been turned
60. tions for One Touch dialing and many other system features VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker back ground music ring and page volumes SPEAKER KEY Used to switch call to speakerphone ANSWER RELEASE KEY PULLOUT SPEAKER For handsfree DIRECTORY TRAY operation and ringing HOLD KEY MICROPHONE For TRANSFER KEY handsfree operation BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and nation strip Label the designation strip Replace the strip and cover cover 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover SPEAKER For handsfree operation and ringing ANSWER RELEASE KEY 6 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom calls outside lines and many other system features 6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features VOLUME CONTROL KEYS Used to set independent levels for handset speaker background music ring and page volumes SPEAKER KEY Used to s
61. witch call to speaker phone HOLD KEY TRANSFER KEY MICROPHONE For handsfree operation TRANSFER KEY SPEAKER For handsfree operation and ringing PULLOUT DIRECTORY TRAY 3 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS 1 2 3 Used for CALL buttons intercom calls outside lines and many other sys tem features 4 PROGRAMMABLE KEYS WITH RED LIGHTS 4 5 6 7 Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system fea tures HOLD KEY MONITOR KEY VOLUME CONTROL KEYS Used to set inde pendent levels for handset speaker background music ring and page vol umes OUTSIDE CALLS MAKING AN OUTSIDE CALL e Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speaker phone press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPK or the MONITOR key if you are using a 7B phone receive intercom dial tone and dial a line access code e Dial the telephone number e Finish the call by replacing the handset or pressing the ANS RLS key NOTE You will receive No More Calls tone when you attempt to make a call and there is no key available for that line e lf Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialing an access c

Samsung iDCS 500-DCS Network Card User Manual

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