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Samsung iDCS 100 Telephone User Manual

1. Calling The System Operator Operator Recalls a up ctia a al Exec tve o festi Dua s opa ise pol M Walking Class OT SORIDB uisaute iae SAPE isi cisck iid acti s oet x cabida Lin EL Caesa ibat Direct Inward System Access DISA DISA SEDE Los a eb beri nad d Forced Account Codes ect tulo c etra b Ee DECEM Authorization Codes Using the MIL MM Qt ERES CALLER ID SPECIAL FEATURES Abancdon Gall EISE 2 CID on SMDR MEER ERROREM Number to Name HOME PAGE Table of Contents Guide Contents SYSTEM ADMINISTRATOR PROGRAMMING Customer Level ACCESS 144 44411 10 Customer Level Access Using the PROG Key 10 Change Feature 5 11 Set Date Time Display cris 11 12 Reset Station Passcodes to Default
2. 28 28 Progress MS iin sch i ance 42 Meet Pane eo 525221111171 29 Display Number DISIBOL aciei ias a 42 Call Park 5 a 29 Call D raton RET 43 Messages Set and Cancel 30 31 Auto Timer pia bce tks Mi LEE AM AMI LL 43 gt satira aaa 43 MY lees eee eer reer ee eer 30 aa vs Programmed Messages d 31 Viewing Message Indications iei 43 Alarm Reminder Messages 44 45 CONVENIENCE FEATURES Personal Speed Dial Names 45 D5 Mot Dist as ccc 32 dedica eno a itin sud 45 SUELE MORARI EHE ee ee Managing Key Assignments iiic coto i aea cere dcos 45 46 TH DEMENS Seana Nel ey CEAN ee eee ne TEE 46 ey re ene eye ere eee ree 47 51 UT aCe MUSIC 32 sas inact See aca Daa ee ed Asam Daa 48 51 Appointment Reminder Alarm Clock 33 CLI 48 51 Execulive Seoretary iai aas Darei 34 Group BS 2
3. tud it taa d 4 ra 4 5 Busy Line Queuing with Callback sees 5 INTERCOM CALLS DIGITAL COMMUNICATIONS SYSTEM Calling Other Stations sssini 6 Answering Intercom iai tte etait pa cinta 6 Busy Station 6 Busy Station 6 Calling Your System Operator uico stica deiade 7 CALL PROCESSING Holding RU NR 8 Tener DELE Gals ey ee eee nee m Cul al Recta bd 9 June 2003 Transfer WIL p O aS 9 Transfer 123b Lice uc snis ed a Meca natasha 9 Transtor TG 9 2 5 ibit di acea tura Eae Uk RA tci dd 10 Setting Up a Conference us osculum 10 Forwarding Your Calls uiii tastes 10 12 Samsung Telecommunications America reserves the right without prior notice to revise infor Call Pickup BEBE PEEP PE 1 2 mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use o
4. 12 mation in this guide for any reason Samsung Telecommunications America also reserves the Average Edd E C dE E ER 13 right without prior notice to make changes in design or components of equipment engineering Call Status 13 and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities aca iA eC 2200 tS for damages arising from the erroneous interpretation or use of information presented in this Sample UCD Report cS 14 guide HOMEPAGE Table of Contents Guide Contents OVERVIEW Your iDCS 100 telephone system is equipped with an integrated option package to enhance call processing The improved feature support is in the form of Auto Attendant and Uniform Call Distribution One or both may be ac tivated in your system AUTO ATTENDANT The auto attendant will answer and process incoming calls without human intervention The caller is answered and hears a message prompting him her to dial numbers to reach extensions in the phone system or follow other options provided by the SMISC2 card Your installation and service company has already designed and pro grammed these options for you including the greetings and messages that play at different times while the call is being processed The only administration associated with this card is the greetin
5. 12 13 Programi Station BIDEN edie dan nh aiteas 13 15 Program TOO NAMES tagen code voee hi ect Oe Peu EORR mee 16 Program Station Group Names aen nixa 17 Program System Speed Dial Numbers _ 18 19 Program System Speed Dial Names 20 Program Personal Speed Dial Numbers for Other Stations 21 22 Program Personal Speed Dial Names for Other Stations 23 24 Create Programmed Station Messages 24 25 Set Alarm Appointment Reminder with Message 25 26 Managing Key Assignments ti ce 27 28 Programming Account Codes ai 29 EIITIORS eoi et o eue Ete ut tein 30 31 Adding Names to the Translation Table 31 32 Mie nos ere 33 Customer Set Relocation 34 35 SYSTEM MAINTENANCE ALARMS 36 HOME PAGE Table of Contents Guide Contents ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know The owner can decide who the system administrator will be and who will have access to these features Station users can
6. CG Aan aaka TNR a aa 5 AAS A aA 5 KEY a E ce ati 6 ee ee eee eer ee ee a 6 bh oie ped ob A a Gia a d de Te a 7 PUN dedicar 8 p Gall StatiSti S an xiu scietis eh a aie i 10 iDCS 100 calls in Queue NOW oii uiii i rice cer 10 Abandoned Calls s sas rcc cca decani iei rac 10 DIGITAL COMMUNICATIONS SYSTEM Average Ring Time _ 10 Number of Times All Agents Busy 10 Average Time in Queue 10 Total Calls Received 5 unciae a ee Each d c 11 Longest Queue Time Today _ 11 Longest Queue Time Now 12 June 2002 Agent SIS TIO fs 12 Logged iuc sued ra ike ternir Rede 12 AM eck Ach 12 Cals AUSWBIBU uisi n Lx 12 Samsung Telecommunications America reserves the right without prior notice to revise infor Average Call Time e Call 12 E
7. 65 _ 67 Parco Re ss BR 68 Personal Administration Settings cites ine Sentai cal ate 69 Beyset User Features ari 70 CUTE CRM MM DEN NRI NEN 71 ABOUT THIS BOOK Interactive MS i cee cil iic 72 PERSONAL SPEED DIAL NUMBERS TN aa Your keyset is the most visible part of your telephone system No matter what model keyset you are using with or without a display telephone calls are handled the same way The LCD 12B and LCD 24B keysets have a few addi tional conveniences that are not available to STD 24B Basic 12B and 7B keyset users These are noted throughout this guide Please take the time to study this guide and to become familiar with the op eration of your keyset Keep this guide handy You may need to look up in structions for infrequently used features Learning to use your keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct c
8. Table of Contents Guide Contents To cancel an individual alarm and reminder message Press TRSF and then dial 112 Dial alarm number 1 2 or 3 Press the HOLD key Press the TRSF key PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you are dialing by directory e Press TRSF and then dial 106 e Dial the speed dial bin number 00 49 e Write your message using the procedure described in Alarm Reminder Messages Press the TRSF key to store the speed dial name e Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This allows other dis play keyset users to call you using the directory dial feature To program a station name e Press TRSF and then dial 104 e Enter the 11 character name using the procedure described in Alarm Re minder Messages e Press TRSF to store the name MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your pro grammable keys for easy one touch operation of frequently used features e While on hook press TRSF and then dial 107 e Use the VOL keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender e When you reach a key listed below dial the corresponding extender e Press TRSF to store and exit programmi
9. This program is used to assign a character name or identification for each system speed dial location This name enables you to locate the speed dial d number when you are using the directory dial feature You may assign a i ONDES name 11 characters long Speaker B D EB Transfer Speaker PROGRAM KEYS VOLUME BBE v 989 UP amp DOWN Used to scroll through speed dial bins KEYPAD Used to enter selections Open customer programming and follow the instructions below SOFT KEYS Move cursor left and right SPK Used to store data and advance to next program ACTION DISPLAY HOLD Used to clear previous entry 1 Press TRSF and then dial 705 SYS SPEED DIAL ACTION DISPLAY Display shows the first number 500 1 Press TRSF and then 706 SYS SPEED NAME 2 Dial the speed bin desired e g 505 OR SYS SPEED DIAL Display shows the first name 500 press UP or DOWN to choose and 505 press the right soft key to move the cursor 2 Dial the system speed number e g 505 SYS SPEED NAME OR press UP or DOWN to select the entry 505 3 Enter the access code e g 9 the system SYS SPEED DIAL number and press the right soft key to will automatically insert a dash followed by 505 9 121223456789 move the cursor the phone number up to 24 digits long and press the right soft key to return to 3 Enter the name as shown in Program SYS SPEED NAME step 2
10. 16 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom calls outside lines and many other system features 8 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to in dicate busy condi tions of other sta tions for One Touch di aling and many other system features VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker back ground music ring and page volumes SPEAKER For handsfree operation and ringing MICROPHONE For PULLOUT handsfree operation DIRECTORY TRAY ANSWER RELEASE KEY TRANSFER KEY HOLD KEY SPEAKER KEY Used to switch callto speakerphone STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and cover SCROLL KEY Used to scroll through displays 32 CHARACTER DISPLAY Two SOFT KEYS Used to lines with 16 characters each activate features via the display 6 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom calls outside lines and many other
11. 34 ADD ON MODULE LOCKING Your bl ca Seb nam uates qug 35 32 Button Module with Keyset 52 Off Hook Voice ANNOUNCE asusta concen chri tcs ese 35 36 64 Button Module with Keyset 52 ee dd ta det dd 36 i ee 36 lo Gro p OUt i eect 36 SUMA Cha E 54 Accessing your IUS ote nhanh it 55 CUSTOMIZING YOUR KEYSET SVMi 8 Telephone Keypad Interface 56 57 AME PASSWORD 38 eique Rel Ee 58 la M S ne 38 Listem 10 VoL MESSAGES kid alad cipe tab E Rt 58 Change Yo r PSSSOOdB itl ips aaa 38 Subscriber Main MenU esatta 58 Table of Contents Guide Contents Listening to Old or New Messages iiia 59 Group New Old Messages 60 Record and Send Message 1c sink dad sad sas 60 6 61 Personal GreetiNgS 63 22 2 Gn
12. system will reserve the line and automatically redial the same num ber for you You will hear the call being made through the keyset speak er The microphone is muted e When the called party answers lift the handset or press the flashing SPK to begin speaking NOTES 1 If you make another call auto redial is canceled 2 To cancel a retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press 7 All digits dialed after the with be sent as tones 27 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers Lift the handset Press the PAGE key or dial 55 Dial the desired zone number 0 1 2 3 or 4 After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers e Lift the handset e Press the PAGE key or dial 55 Dial the desired zone number 5 6 7 or 8 OR Dial 9 to page all external zones e After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets and external speakers at the same time e Liftthe handset e Press the PAGE key or dial 55 e Dial or press the ALL PAGE key e Af
13. BW LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return the call directly to the telephone number that left the message This will work for internal and external callers but Caller ID service is needed to use this feature on an outside call 6 Forward the message and saves a copy The subscriber can be selected by dialing the mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself 7 7 The Send and Copy Service option 6 allows a user to send copies of a message to multiple recipients easily A different introduction message may be left for each recipient 7 Rewind the message 5 seconds 77 Change playback volume of the recording There are two levels of volume during playback Dialing this code will toggle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play help options Pressing this key will play all the menu option
14. Press the IN OUT key It will light red when the station is in the group Press the IN OUT key again The light is off when the station is out of the group NOTE A station can be in more than one group DIRECT INWARD SYSTEM ACCESS DISA From outside of the office selected individuals can call into the iDCS system on special DISA line s A security code must be entered to gain access Once these individuals are in the system they can make outside calls using the office lines or call stations within the system Individuals who will use DISA must have their stations assigned for DISA access and must change their station passcodes The default passcode 1234 cannot be used Call in on the DISA line from any phone with tone dialing You will hear a dial tone Dial your security code your extension num ber plus your station passcode e f you are allowed access you will receive a dial tone Dial any line access code receive outside dial tone and then dial a telephone number OR dial any extension number to call a station in the system To make another call press receive dial tone and dial another num ber Press and hang up when finished NOTE Outgoing DISA calls are controlled by the dialing class of the station identified by the security code The DISA line must have disconnect supervi sion from the central office Insist that this service is verified by your installa tion service company DISA SECURI
15. Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SAMSUNG iDCS 8D VOLUME A Call 1 Call 2 Message Transfer HOLD ANS RLS SPEAKER HOLD KEY ANSWER For hands RELEASE KEY free opera ti ina 8 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features SCROLL KEY Used to scroll through displays SOFT KEYS Used to activate features via the display VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker background music ring and page vol umes MICROPHONE For handsfree opera tion iDCS 64B AOM E eo a a a m w w m i m uo w w o o A w w m w w m w w w m A ES A w w 6 A RN a a A N A A Qo w A 6 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features HOMEPAGE Table of Contents Guide Contents iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS
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17. NOTE Station and group pickup features cannot be used to answer recalls to a station only new ringing calls and operator recalls HOME PAGE Table of Contents Guide Contents NETWORK FORWARDING If your system is equipped with iDCS 500 LE Software or iDCS 100 Enhanced Software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a station in another system on your network Lift the handset and dial 608 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward Unconditional lift the handset and dial 600 OR dial another forward code e g 604 CALL FORWARD BUSY To forward calls to a station in another system on your network when you are on the phone Lift the handset and dial 609 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward Busy lift the handset dial 600 OR dial anoth er forward code e g 604 CALL FORWARD NO RESPONSE To forward calls to a station in another system on your network when you do not answer Lift the handset and dial 60 k plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward No Response lift the hand
18. PLAY OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES M LISTENING TO OLD OR NEW MESSAGES 77 99 68 Play replay the message you just heard Play the previous message Save the message you just heard and listen to the next message Delete the message you just heard and listen to the next message Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system Return the call directly to the telephone number that left the message This will work for internal and external callers but Caller ID service is needed to use this feature on an outside call Forward the message and saves a copy The subscriber can be selected by dialing the mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself 7 7 The Send and Copy Service option 6 allows a user to send copies of a message to multiple recipients easily A different introduction message may be left for each recipient Rewind the message 5 seconds Change playback volume of the recording There are two levels of volume during playback Dialing this code will toggle between the two levels Pause or resume during message playback Fast forward the message 5 seconds Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speeds Play help options Pr
19. eh ca sia Leo 46 Caller ID REVIEW All Luiiscscctoni cr otii toccato De Elsa demi 46 Secure OHVA NOE 47 DISPLAY FEATURES Interactive Display Keys coin cos dac bid aaa 48 Ditectoby 48 sc chaise eet Por 49 Dalby Naino uc earl 49 Gall Progress Displays 49 Display Number Dialed ad aia boe io tice 49 CA TIME uus ordi hao edt 50 etus cede disini Adi eee etree eee 50 Timet FUNCION bilan ct rid 50 Viewing Message Indicallofie uiae octies 50 Alarm Reminder Messages 50 51 Personal Speed Dial uas asa acti taa s paso x eot sacas B2 Slaton Names 22 auos eee eee ms saos con dus 52 Managing Key ASSIQUDIDIS i 52 LOR WIN CIGAN NER 53 Back pace wb COR eieiei eas pr alo tas tute ta pet iaraa enaki 53 Advanced Programmed Message 53 Tet INS Pst ia a ei 54 55 MN nese i ee ve eee Rca ates 56 60 ib CREE 57 60 eU TERRE 57 60 iDCS 64B MODULE WITH KEYSET 61 SVMi 4
20. 41 OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT key Pressing this key while receiving an OHVA call will disconnect the voice an nouncing party and return you to your original call IN GROUP OUT OF GROUP If your keyset is assigned to a station ring group you can remove your key set from the group and then put it back in While you are out of the group you can receive calls to your extension number but not calls to the group number If you have an IN OUT key e Press the IN OUT key It will light red when your keyset is in the group e Press the IN OUT key again to exit the group and turn the light off Re peat as necessary If you do not have an IN OUT key Dial the IN OUT access code number the group or 1 to enter the group plus 0 to exit NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPEAKER key The IN OUT key can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can de cide for which groups you will receive calls 42 HOME PAGE Table of Contents Guide Contents CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME Answer Machine Emulation fea ture to enable password protection This will prevent unauthorized people from listening to your messages being left The passcode is the same as your station passcode This feature only a
21. 9 CFNR ACTION USER INSTRUCTIONS PART 1 JUNE 2002 This option when set will forward calls to the external location programmed as the forward destination after the External Forward timer in MMC 502 expires In MMC 210 there is an option to allow intercom calls to forward as well This option will forward all calls to the programmed destination whenever the forwarded station goes into DND This option when set will forward all calls to the programmed destination when the programmed destination is in another network node Available with enhanced version software only This option when set will forward calls to the programmed destination when the forwarded keyset is busy when the programmed destination is in another network node Available in enhanced version software only This option when set will forward calls to the programmed destination when the programmed destination is in another network node if the forwarded station does not answer a call before the forward no answer timer in MMC 502 expires Available in enhanced version software only DISPLAY 1 Press the transfer key followed by 102 201 FORWARD Display shows 0 FORWARD CANCEL 2 Dial O k to select forward type 201 FORWARD OR 1 ALL CALL NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor 3 Dial destination number e g 201 201 FORWARD OR 1 ALL CALL 205 Press UP or DOWN
22. VOLUME CONTROL KEYS Used to set inde speaker background umes pendent levels for handset music ring and page vol 8 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 5 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SAMSUNG SOFT KEYS Used to acti vate features via the display iDCS 18D SCROLL KEY Call 1 Call 2 Message Used to scroll NEN ONE through dis plays iu i gu 1_ 2 3 SPEAKER For hands free opera am Bs tion and ring cm 6mo qeg gun m Memory Redial 0 Volume HOLD ANS RLS Transfer Speaker MICRO ANSWER RELEASE KEY PHONE For handsfree HOLD KEY operation 10 PROGRAMMABLE KEYS VOLUME CONTROL 8 PROGRAMMABLE KEYS WITH WITH TRI COLORED LIGHTS KEYS Used to set inde TRI COLORED LIGHTS Used to Used for CALL buttons intercom pendent levels for handset call stations directly to indicate calls outside lines and many other speaker background busy conditions of other stations system features music ring and page vol for One Touch dialing and many umes other system features 6 HOMEPAGE Table of Contents Guide Contents iDCS 80 KEYSET 32 CHARACTER DISPLAY
23. key to change the letter from upper case to lower case NOTE When the character you want appears on the same dial pad key as does the previous character press the UP key to move the cursor to the right DCS KEYSETS COUNT 1 2 3 DIAL 0 DIAL 1 DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7 DIAL 8 DIAL 9 DIAL The key can be used for the following special characters space amp ag 5 7 P li er Ja 2 and TE D N A aL lt lt 0 0 xCD ZAIM lt lt nor e 5 DO aA oO S 14 HOME PAGE Table of Contents Guide Contents PROGRAM TRUNK NAMES COUNT 3 This program is used to assign a character name or identification for each DIAL 0 gt 0 line You may assign a name of 11 characters long UMS i PROGRAM KEYS DIAL 2 A B 2 UP amp DOWN Used to scroll and move cursor E S d Used to enter characters DIAL 4 G H 4 HOLD Press to clear entry DES J K B Open customer programming and follow the instructions below DIAL 6 M N f 6 BIST a 5 f ACTION DISPLAY 1 Y 8 1 Press TRSF and then dial 404 701 TRUNK NAME DIAL 9 W X Y 2 9 Display shows BIADT 1 2 Dial trunk e g 704 OR press UP or 704 TRUNK NAME DOWN to select trunk and press the right 1 When the character you want appears on the
24. 201 ALM REM 2 HHMM 1300 NOTSET 201 ALM REM HHMM 1300 DAILY 201 ALM REM TAKE MEDICATION Table of Contents iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1 18 CALLER ID DISPLAY The station user can change the order in which the CLI Caller ID and or ANI information is displayed on an LCD set CLI display options are the following 0 NO DISPLAY 1 NUMBER FIRST 2 NAME FIRST No CLI data will be displayed The CLI number received from the Central Office will be displayed first The CLI name received from the Central Office will be displayed first Caller ID display options are the following 0 NO DISPLAY 1 NUMBER FIRST 2 NAME FIRST No CID data will be displayed The CID number received from the Central Office will be displayed first The CID name received from the Central Office will be displayed first ANI display options are the following 0 NO DISPLAY 1 NUMBER FIRST No ANI data will be displayed The ANI number received from the Central Office will be displayed first 2 NAME FIRST Since there is no name sent by the Central Office The only time you will receive a name is when your service company has programmed a name to be associated with the number otherwise your display will read ANI name ACTION DISPLAY 1 Press the transfer key followed by 119 201 CID DISP Display shows NUMBER FIRST 1 25 Table of Contents TECH
25. MONITOR KEY VOLUME CONTROL KEYS Used to set inde pendent levels for handset speaker background music ring and page vol umes OUTSIDE CALLS AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speak erphone press an idle outside line button line group button or dial a line access code to receive dial tone through the speaker OR press SPK or the MONITOR key if you are using a 7B phone receive intercom dial tone and dial a line access code Dial the telephone number e Finish the call by replacing the handset or pressing the ANS RLS key NOTE You will receive No More Calls tone when you attempt to make a call and there is no key available for that line e If Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialing an access code usually 9 e If your system is programmed to require an authorization code before making a call dial k plus a valid code before selecting a C O line f your system is programmed to require an account code before mak ing a call press the ACCT button or dial 47 plus a valid code press the ACCT button again and then select a C O line For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the
26. it will recall your keyset and have a slow flashing amber light You can not park and page intercom calls 3 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing AUTOMATIC PARK WITH PAGE KEY While in conversation press the PAGE button The call is automatically parked at your station e Receive page tone and dial a desired page zone number e announcement indicating your extension number or the line num ber Hang up 29 To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK key press it and dial the number that was announced If you have a PARK key press it and dial the announced orbit number You will be connected to the parked call NOTES 1 Ifthe call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal you can leave a message indication e Press the MSG key or dial 43 and receive confirmation tone e Hang up The MSG key on the called station will light Standard tele phones receive special dial tone as a message indication o
27. 1 External Call Forward will cancel all other call forwarding instructions 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 3 Intercom calls to your station may be forwarded to an external number outside your business if your installation company has enabled this fea ture 24 Table of Contents Guide Contents FORWARD DND To forward your phone when you activate DND e Dial 607 plus the extension number or group number Receive confirmation tone and hang up NOTE 1 If the Hot Keypad feature has been turned off you must first lift the hand Set or press the SPEAKER key before you begin dialing CALL FORWARD OPTIONS A display keyset may review or change call forward options and destina tions Call forward access can be done via the keypad or by accessing the keyset display features To review or change call forward options e Press TRANSFER 102 Dial 0 6 to select the forward type e g 1 OR Press UP or DOWN to select the forward type Press the right soft key to move the cursor Dial the destination number e g 202 OR Press UP or DOWN to select the destination Press the right soft key to move the cursor e Dial 1 to set OR Press UP or DOWN to select YES or NO e Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus
28. 25 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones e The E key is used to hide digits Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are entering a telephone number press E All subsequent digits will be hidden Press E again to begin displaying digits e The key is used to enter name See Personal Speed Dial Names under Display Features e Use the HOLD key to clear a speed dial number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers e While on hook press TRSF and then dial 107 e Press a One Touch Speed Dial button e Dial the speed dial number 00 49 or 500 999 that you want assigned to this button e Press TRSF to store your selection To call this telephone number just press the One Touch Speed Dial button NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or MONITOR key if you are using a 7B phone before you
29. 7 Direct Messaging 7 DSS To make it easy to leave messages for others in your office with out having to dial their extension number first keyset users may simply dial 7 plus a mailbox extension number and leave a message directly If you dial a busy extension press 7 to connect directly with the mailbox Self Memo Pressing will leave a message in your own mailbox INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast for ward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the SVM 81 HOME PAGE Table of Contents Guide Contents PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 25 01 26 02 27 03 28 04 29 05 30 06 31 07 32 08 33 09 34 10 35 11 36 12 37 13 38 14 39 15 40 16 41 17 NN 42 18 25 43 19 eee 44 20 mc 45 21 Dc 46 22 MN 47 23 EN 48 24 27770000202 49 82 83 Guide Contents DCS KEYSET USER GUIDE SAMSUNG iDCS 100 SYSTEM August 2003 Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America
30. DND No More Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more DND NO MORE CALLS TONE 250 ms ON 250 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable OUTSIDE CALLS MAKING AN OUTSIDE CALL Lift the handset and receive internal dial tone Dial a C O line or line group access code Receive outside dial tone and then dial the telephone number Finish the call by replacing the handset If your system is programmed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an account code before making a call Dial 47 and a valid code Hookflash and receive transfer tone Select a C O line For more information see your system administrator ANSWERING AN OUTSIDE CALL Liftthe handset You are automatically connected to the ringing call Finish the call by replacing the handset UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To an swer cal
31. If you have FWD ALL FWD BUSY and FWD NO ANSWER keys press one to turn that forward feature on A steady red light reminds you what forward condition is activated You can clear all call forward conditions set at your station by lifting the hand set and dialing 600 FORWARD ALL CALLS To forward all your calls under any condition to another station e Dial 601 plus the extension or group number Receive confirmation tone and hang up NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 The station that receives a Forwarded All call can transfer the call to the forwarded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL key the TRANSFER key will light to indicate Forward has been set and calls to this station have been transferred elsewhere FORWARD BUSY To forward calls to another station when you are on the phone e Dial 602 plus the extension or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPEAKER before you begin dialing FORWARD NO ANSWER To forward calls to another station when you do not answer e Dial 603 plus the extension or group number Receiv
32. LOCKED OUTGOING OR 4 Enter 2 for locking all calls Internal and 201 STN LOCK external calls will not be allowed LOCKED ALL CALLS 5 Enter 0 to unlock your phone 201 STN LOCK UNLOCKED 6 Press the transfer key to save and exit 1 4 iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 1 3 CHANGING YOUR PASSCODE Each keyset user can set or change his her individual passcode This passcode is used to lock or unlock keysets for toll restriction override and to access the DISA feature NOTE Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 201 PASSCODE Display shows OLD CODE 2 Enter the existing passcode default 1234 201 PASSCODE OLD CODE 3 Enter the new passcode 201 PASSCODE NEW CODE 4 Reenter the new passcode to verify the number 201 PASSCODE If reentered correctly display shows VERIFY SUCCESS 5 Press the transfer key to save and exit 1 5 Table of Contents iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 1 4 CALL FORWARDING The iDCS 100 allows the system administrator to program the call forward destinations for other station users This MMC also allows call forward to be set after the destination has been entered The iDCS 100 system allows six types of call forwarding FORWARD ALL FORWARD NO ANSWER FORWARD BUSY FORWARD FOLLOW ME and FORWARD EXTERNAL There
33. Remain off hook until the person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call prior to paging The iDCS 500 offers two different methods MANUAL PARK ORBITS e While in conversation press the PARK button e Entered a desired orbit number 0 9 if the orbit number is busy dial another orbit number Display users can press k to automatically place the call in any available orbit number and see the number in the display Remember the selected orbit number e Replace the handset when finished Lift the handset and make a page announcement as previously described example John Smith park two To retrieve a parked call from orbit e Press the PARK button and dial the announced orbit number 0 9 You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits 2 Ifthe parked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You can not park and page intercom calls 3 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing AUTOMATIC PARK WITH PAGE KEY While in conversation press the PAGE button The call is automatically parked at your st
34. a fault error will be generated and buffered to an alarm report During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber A phone with a display should be used so that the alarm information can be viewed When an alarm occurs the user can press the SYSTEM ALARM button to view and scroll through the alarms This will silence the audible part of the alarm but the SYSTEM ALARM button will continue to flash until your Service Company views and clears the alarms in the alarm report located in the system soft ware iDCS 28B iDCS 18B iDCS 18B CUSTOMER SET RELOCATION ALLOW TABLE to e 2 o o m e o o 8 gt 86 lt o 93 a N 5 d amp o eo m N b o d oO M o DCS amp iDCS 64 AOM with iDCS 14 iDCS 28B with iDCS 14 36 E Table of Contents PAGE En TABLE OF CONTENTS Contents EE OVERVIEW 1 Contents AUTO ATTENDANT AUTO ATTENDANT Recording Greetings iussus Soe eoe 2 AN D Playing Greetings audies ee ee eer ee we eee 2 Changing the Greeting amini 52222422056 3 UNFORM CALL DISTRIBUTION Manual Ring Plan Mode Service 3 ADMINISTRATION GUIDE Auto F ng Plan Senice ls te sco 3 UNIFORM CALL DISTRIBUTION
35. key Pressing this key while receiving an OHVA call will disconnect the voice an nouncing party and return you to your original call IN GROUP OUT OF GROUP If your keyset is assigned to a station ring group you can remove your key set from the group and then put it back in While you are out of the group you can receive calls to your extension number but not calls to the group number If you have an IN OUT key 36 Table of Contents Guide Contents e Press the IN OUT key It will light red when your keyset is in the group Press the IN OUT key again to exit the group and turn the light off Re peat as necessary If you do not have an IN OUT key Dial the IN OUT access code number the group or 1 to enter the group plus 0 to exit NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or the MONITOR key The IN OUT key can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can de cide for which groups you will receive calls 37 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME Answer Machine Emulation fea ture to enable password protection This will prevent unauthorized people from listening to your messages being left The passcode is the same as your station passcode This feature only applies if there is a Samsung Voice Mail card installe
36. mailbox num bers will usually match your extension number e Enter your personal mailbox password when prompted the default password is 0000 Inside Callers Dial the SVM Access Number or press the key assigned to ring SVM VMMSG e Enter your personal mailbox password when prompted the default password is 0000 Access your Mailbox from a Station Other than your Own or Checking a Mailbox Associated with a Different Station e Press the VMMSG key or dial the SVM group number You will be prompted to enter a passcode e Press This will take you to the Main Auto Attendant Menu Press plus the mailbox number of your choice You will be prompt ed to enter you password At this point the inside and outside callers follow the same instructions You will hear a message stating the number of messages left in your mailbox You will then hear the Mailbox Owner Main Menu with the following options Listen to New Messages See Listening to your Message Record and Send Message See Sending Messages Review Saved Messages See Listening to your Message Personal Greetings See Personal Greetings Mailbox Administration See Mailbox Administration Personal Services See Personal Services Return to Main Menu 55 Guide Contents 4 Qa SVMi 8 TELEPHONE KEYPAD INTERFACE suondg feld 29
37. press the VT key and dial the mailbox number Hang up when dialing is completed CALL WAITING If an outside call has been camped on to your phone or another station has camped on to you e Your keyset will ring and the call that is waiting for you camped on will flash green Press the flashing button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR 21 Finish the first call and hang up the waiting call will ring e Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of outside lines and internal stations in any order While engaged in a conversation press the CONF key and receive con ference tone another call either intercom or outside press the CONF key and receive conference tone another call or press the CONF key to join all parties e Repeat the last step until all parties are added NOTE When attempting to add another party to the conference and you are not able to reach the desired person hang up Simply press the CONF key again to return to your previous conversation To drop a party from your conference call e Press CONF and dial the extension or line number that is to be dropped e Press CONF again
38. suondo Ayeynoax3 9227 s lyosd ssa00y 6 N pu 9 2018 Ieg 1092181 195 Ony L J wns y asneg Hulpsemso4 aI 0 0 4 L 2 P nua Jabeuey ssa2oy m f ojuaAu suondo ejnoax3 feld 192027 0 Japuas 9unsag 009 esned 6 8 L 4 seDesse N Xej aerud 9 G Y ysanbay abessay sJapulway yoeqed wafan 4 L safiessa 10019 m 581102 ON ONIS paads suondo feld 0 uejnoex3 192027 aBueu auinsay 66 asned LL 5296 G 104 8 5295 G 6 1 Ado ua suondo anas E Mile 9 ja S v pJ029J84 pasig 10 M H L sofjessajy Giuip1023g A safessay y 29 65 1 00 18 029 3 0 safessay dys 19907 paads 66 52965 G 104 6 awnsay asned 8 4 LL 5295 G 1 Ado e Ado xe4 19190 pJeA104 E 9 Jepuag ie J 6 Japuas 0 A day Y pasiq aessa anes 4 p 505 5 01 914 L
39. you the average call duration for this agent 212 average call time 00 00 Press SCROLL You will be presented with the following display It shows you the average amount of time it take for this agent to answer a call 212 average ring time 00 00 Admin When you press ADMIN you will be presented with the following display The CLEAR option is used to clear set to 0 the CALL and AGENT data for the current group in this case 505 the sales group The PRINT option is used to print the CALL and AGENT data for the current group in this case 505 the sales group It requires a customer provided printer 529 Sales group PRINT CLEAR HOME PAGE Table of Contents Guide Contents Clearing Stored Data Select the CLEAR option You will be presented with two options MANU AL and AUTO CLEAR GROUP DATA MANUAL AUTO If you select MANUAL choose YES or NO to immediately clear the data If you select AUTO you can turn the automatic clear function ON or OFF to clear the data automatically at a programmed time If you select ON you will be prompted to enter a new time to automatically clear the data The time is entered in 24 hour format for example 11 30 p m is entered 2330 Select VIEW to see or change the currently selected AUTO option Press the right soft key to turn automatic clearing ON and OFF Printing Data Running Reports Select the PRINT option You will be presented with two options MANUAL and AUTO PRINT
40. 1 Message Alert When this function is activated the SVM will call any outside or inside telephone number after each message is left in your voice mailbox To hear your message at the remote location pick up the telephone and enter your access code From the Mailbox Main menu press 6 for Mailbox Administration Press 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified SVMI 8 ONLY Press 3 to be notified on urgent messages only SVMI 8 ONLY Press 4 to set the destination phone number 74 HOME PAGE Table of Contents Guide Contents 2 Pager Notification When this function is activated the SVM will call your beeper service and notify you after each message is left in your voice mailbox From the Mailbox Main Menu press 6 for Mailbox Administration Press 2 for pager notification There are 4 options available to you Press 1 to toggle pager notification on and off Press 2 to set the schedule when you would like to be paged SVMi 8 ONLY Press 3 to be notified on urgent messages only SVMi 8 ONLY Press 4 to set the pager phone number Undelete When this function is activated the SVM will allow you to undelete any messages that you have recently deleted up to 3 a m the following morning From the Mailbox Main Menu press 6 for Mailbox Administration
41. 22 Call BiG KUD ere eee a AD HON KIM 22 My Group PICKU P ORE 23 NETWORK FORWARDING Call Forward Unconditional 66 1 24 Call F rward BUSY ttt RENE 24 Gall Forward ND Response aces a eid a oiu 24 Table of Contents Guide Contents DIALING FEATURES Set Answer 38 Speed RR 25 ES sere reer eoe Programming Personal Speed Dial Numbers 25 26 EY ee One Touch Speed Dialing ee 26 IN Last Number Redial ttc 26 Key Confirmation cssc snnt 40 Save Bed o o ee 27 Rejoining a R ge oostubidiuni iden iia reer tree aiaa 40 27 ahela au Automatic Redial Retry sse nn 27 Pulse to Tone Changeover ta dd cras 2f DISPLAY FEATURES Interactive Display OUS isis otio oni 41 PAGING AND MESSAGING Directory IfermatlOlt einsam 41 Making an Internal Page 28 Call 42 D By NANIO dee 42 Making an External Page
42. 3 192027 aessa yseopeoig 6 8 awinsay asned sabessoay 1 seDesso y aessa M N Y 9 J sabessay Lely aessa 4 1 suondg suondo Areqnoax3 1029 T p 0 2 2 E E auinseay awinsay asned asned 1008 94 6 8 L e 4 2 Je 19910 92814 9 9 9 G t ajnpayas sJOqUINN auoydajay 10 5 peopuoMw L awinsay asned 8 unaa jeuosiad 95 1 3 189 9 9 19 10 Bubipolg Rond JOMSUY ON n z jeuosiad 5921 196 05194 59211195 05194 uejnoex3 gsneg 8 SjequinN 922 aerud 1 sDurjaaJt 05194 6 JeDeue A 929 t aessa puas p099y 505 MaN 9015 LL safessay M N owen DJOMSSed 029 1903 2 L 05194 95019405 55922 e d
43. Blocking SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature When this feature is active callers will not be transferred to your exten sion they will hear your blocked greeting if recorded and go directly to your mailbox Call Forwarding SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature This allows the Administrator to set up a default other destination that the subscriber can turn on and off When Follow Me is activated the transfer will not be supervised This means that if the call is not answered at the destination it will not be recalled to the owner s mail box Call Screening SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature If this is turned on the caller will be asked their name and the SVMi 8 will play this name to you before the transfer giving you an option to accept or reject the call Find Me SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services if allowed by the Administrator Night Intercept SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature Guide Contents HOME PAGE Table of Contents This featur
44. DOWN to select the ring mode 3 Press the transfer key to store and exit Table of Contents iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 1 6 PROGRAMMING YOUR STATION S NAME Names are written using the keypad Each key press selects a character Pressing the dial pad key moves the cursor to the next position For example if the directory name is SAM SMITH press the number 7 three times to get the letter S Press the number 2 once to get the letter A Continue selecting characters from the table below to complete your message Pressing the bottom left programmable key will change the letter from upper case to lower case There are up to 11 characters that can be used NOTE When the character you want appears on the same dial pad key as the previous character press the VOL UP or DOWN keys to move the cursor to the right or to the left e DCS KEYSETS The key can be used for the following special characters space amp 96 lt Pu di t a 1 10 Table of Contents iDCS 100 USER INSTRUCTIONS E TECHNICAL MANUAL PART 1 JUNE 2002 rrr iDCS KEYSETS Contents 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL ACTION DISPLAY 1 Press the transfer key followed by 104 201 S
45. GROUP DATA MANUAL AUTO e f you select MANUAL choose YES or NO to immediately print the data to your customer provided printer e If you select AUTO you can turn the automatic print function ON or OFF to print the data automatically at a programmed time If you select ON you will be prompted to enter a new time to automatically print the data The time is entered in 24 hour format for example 11 30 p m is entered 2330 Select VIEW to see or change the currently selected AUTO option Press the right soft key to turn automatic printing ON and OFF CALL STATISTICS The following is a description of statistics that can be viewed by a UCD Su pervisor Calls in Queue Now How many calls are currently in queue This statistic is a real time statistic and so will not print on a report Abandoned Calls This shows the number of callers that reached the UCD group but hung up before being answered A high number probably means that there are not enough agents available and the wait time is too long Average Ring Time This is calculated from the time an agent begins to ring until the time an agent answers the call this does not include ringing at an agent station that does not answer or is logged out because of the ring next option Number of Times Agents Busy This is the number of times that a call is placed to a UCD group and all agents are busy or out of group This check is made when the call is first placed to the group
46. Group 501 519 for the iDCS 100 501 529 for the iDCS 500 M 501 549 for the iDCS 500 L LE 27 Guide Contents HOME PAGE Table of Contents PROGRAM KEYS UP amp DOWN Select the extension number KEYPAD Used to enter extender codes HOLD Used to clear the displayed data Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 107 Display shows the first station 201 KEY EXTEND 01 CALL1 2 Dial the station number e g 205 OR use 205 KEY EXTEND UP or DOWN to scroll through the station 01 CALL1 numbers and press the right soft key to move the cursor 3 Enter the key number e g 18 OR use 205 KEY EXTEND UP and DOWN to scroll through the keys 18 6 and use the right soft key to move the cursor OR press the key to be programmed 4 Dial the extender according to the list above and the system will display your selection If there are no more entries press the left soft key to return to step 2 5 Press TRSF to store and exit programming 205 KEY EXTEND OR press SPK to store and advance to the 18 DS207 next program 28 PROGRAMMING ACCOUNT CODES This program is used to add or change account code entries PROGRAM KEYS KEYPAD Used to enter the account code allowable digits 0 9 UP amp DOWN Used to select entry number FLASH amp TRSF Used to view and change only the used entries SPK RLS Used to clear data Open cust
47. If the transfer is refused you will be reconnected to the outside line when the station hangs up or you can hookflash to return to the outside party NOTE After the inside party answers you may alternate back and forth be tween the parties by hookflashing TRANSFER WITH CAMP ON When you are transferring a call to another station and it is busy you may camp the call on to this station While you are speaking on a call hookflash to receive transfer dial tone and then dial an extension number Your call is automatically put on transfer hold Hang up when you hear a busy signal The called party will be alert ed that a call is waiting TRANSFER CANCEL If this feature has been activated on your system the Consultation Hold fea ture will not work Instead when you hookflash to return to the outside party after initiating a transfer the internal party will be dropped allowing you to transfer the call to another destination This is especially useful if the party you originally tried to transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pre pro grammed period of time CALL WAITING If an outside call has been camped on to your phone or another station is camped on to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put
48. KEY DESCRIPTION EXTENDER BOSS Boss and Secretary 1 4 DP Direct Pickup Extension or station group number DS Direct Station Select Any extension number FWRD Call Forward 0 6 GPIK Group Pickup 01 20 IG In Out of Group Any group number you are part of MMPG Meet Me Page 0 9 PAGE Page 0 9 PARK Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 20 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 519 SG Station Group Any group number 500 519 ACTION DISPLAY 1 Press the transfer key followed by 107 201 EXT KTS Display shows the first station 01 CALL1 gt 2 Enter the key number e g 18 201 EXT KTS OR 18 DS gt Use UP and DOWN to scroll through the keys Use the right soft key to move the cursor R Press the key to be programmed 3 Dialthe extender according to above table 201 EXT KTS Press the right soft key to return to step 2 18 DS gt 05207 Press the transfer key to store and exit OR Press the speaker key to store and advance to the next program 1 14 iDCS 100 USER INSTRUCTIONS E TECHNICALMANUAL PART 1 JUNE 2002 1 10 CHECKING STATION STATUS This program displays the following attributes of a station port This is a read only feature 0 PORT Cabinet 1 2 Slot 1 10 1 48 1 PICKUP GROUP None 01 30 2 SGR Station Group Number 3 BOSS SECR None 1 4 4 PAGE Page Zone 1 4 5 CO
49. No barge in allowed Barge in with intrusion tone Barge in without intrusion tone service observing When the second or third option is selected the barger will take priority over the line This means unless you barger hang up first the station or line you barged into will still be connected to you when the station you barged into hangs up When the third option is selected the station that barges in can monitor the conversation and no warning tone or display will be sent to the station being monitored The handset transmitter and keyset microphone are disabled The party that originated the barge in may join the conversation by pressing the MUTE button on the keyset Your service company must program these options for you WARNING Barge in without tone may violate state or federal laws concerning the right to privacy Samsung Telecommunications America is in no way responsible for the possible misuse of this feature WALKING CLASS OF SERVICE You can change a restricted station s class of service to the same class as your station allowing you to make calls or use features that would otherwise be restricted from that station Liftthe handset or press the SPK or the MONITOR key Dial 59 and then your extension number Dial your station passcode and receive internal dial tone Dial an access code and then the telephone number OR use the desired feature as usual Hang up The station will be returned to its re
50. Press 3 for Deleted Messages Deleted voice mail messages are temporarily stored in memory until 3 a m the following day Select this option to recover undelete previ ously deleted messages during this period of time Undelivered Retrieval When this function is activated the SVM will allow you to recall any mes sages you have sent that have not yet been picked up by the recipient From the Mailbox Main Menu press 6 for Mailbox Administration Press 4 for Undelivered Messages This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient Auto Play New Messages SVMi 8 ONLY If this option is enabled after you enter your password correctly any new messages will immediately begin to play To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration Press 5 to Set Auto Play of New Messages 75 6 Auto Play Message Information SVMi 8 ONLY If this option is enabled the date time and sender s name will be played automatically before each message If this is disabled the information must be requested manually by pressing 00 To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration Press 6 to Set Auto Play of Message Information MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to Mailboxes If you have be
51. SVMi 8 oe 62 NADA ED IE LC ODE uada adi 63 SVMi 8 Telephone Keypad Interface 64 65 Accessing your Isl DON 66 Getting Stated 67 Listent0 your 21 72 le ogee eee addu Bul 67 Subsemer Main NBI anciens e aeu 67 Listening to Old or New Messages 68 Group New Old Messages 69 Record and Send a Message 69 BOGBSS area a a 70 Personal siisii knaen aeaiia 72 Mailbox AdDNDESDEOUOP issia aii Tree nen 74 Message Broadcast ai cat ld bl iati jactu qa acia a au educa 76 SONNE uisus Sicut S a 76 Personal Administration Settings iuis cisci ciatis dictse 78 Koys t User dsrs 79 SEDED a ni ctr Esp Du ade Aa Gal daa EE e andia teind ANa 81 iteracie DISplayS cautus eal sadi 81 PERSONAL SPEED DIAL NUMBERS 82 83 Table of Contents Guide Contents ABOUT THIS BOOK Your iDCS keyset is the most visible part of your telephone system No mat ter what model keyset you are using telephone calls are handled the same way The 28D and 18D key
52. Services See Personal Services d Oa Return to Main Menu 66 Table of Contents Guide Contents GETTING STARTED Using your new mailbox is as simple as following a few simple spoken instructions First time users should read this section as a tutorial The first things to should do are e Access your mailbox You already know how to do this e Record a personal greeting Dial 5 from the Subscriber Main Menu For SVMi 8 To change your access code record your name and enter your directo ry name dial 7 from the Subscriber Main Menu For SVMi 4 To change your access code record your name and enter your directo ry name dial 77 from the Subscriber Main Menu After you have completed the steps above your mailbox is set up and ready to use LISTEN TO YOUR MESSAGES If there are new messages in your mailbox your VMMSG key will be lit Call the SVM by pressing this key and when prompted enter your password You will be at the Subscriber Main Menu Select 1 to listen to new messages or 3 to listen to saved messages SUBSCRIBER MAIN MENU The following is a list of all the options available in the Subscriber Main Menu 1 LISTENING TO NEW MESSAGES 11 GROUP NEW MESSAGES SVMi 8 ONLY 2 RECORD AND SEND A MESSAGE LISTENING TO OLD MESSAGES 33 GROUP OLD MESSAGES SVMi 8 ONLY ACCESS MANAGER PERSONAL GREETINGS MAILBOX ADMINISTRATION PAUSE RESUME 67 0
53. Station Names and press the right soft 505 SAMSUNG key to return to step 2 OR press the 4 Press the F key to toggle to Program SYS SPEED NAME F key to toggle to the speed dial number System Speed Dial Names step 3 to 505 to return to Program System Speed Dial enter the name Numbers step 4 5 Press TRSF to store and exit 4 Press the right soft key to return to step 2 programming OR press SPK to store above OR press TRSF to store and exit and advance to the next program programming OR press SPK to store and advance to the next program DEFAULT DATA NO SPEED NUMBERS ASSIGNED PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS Individual station users can program their own numbers but in cases where this is not practical or for single line telephone users this program allows a system administrator to view or change any station s speed dial numbers The station speed dial codes are 00 49 Each station begins with ten num bers 00 09 and can be assigned more in blocks of ten up to a maximum of fifty numbers Each speed dial number consists of a line access code and the telephone number to be dialed The access code can be any line group individual line station group or individual extension The speed dial number can be up to 24 characters long including FLASH and PAUSE NOTE If Least Cost Routing LCR is used the LCR access code must be entered When you are entering a speed dial number there are some special keys
54. TRANSFER to store the new passcode 43 SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press TRANSFER and then dial 103 e Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce e Press TRANSFER to store your selection NOTE When your keyset is programmed for Auto Answer and you have For ward No Answer FNA turned on you must answer screened transfers by pressing the ANS RLS key before your FNA timer expires or the call will for ward SET ANSWER MODE CO Your incoming CO calls can be set to follow the intercom answer mode While on hook press TRANSFER and then dial 110 Dial 15 to access AUTO ANS CO Press the VOLUME UP or DOWN key to change status Press TRANSFER to store your selection AUTOMATIC HOLD While on an outside call pressing a line key route key or a flashing CALL button will automatically put your call on hold and connect you to the next call This feature can be turned on or off at your keyset e With the handset on hook press TRANSFER and then dial 110 e Dial 001 to turn Automatic Hold on or 000 to turn it off e Press TRANSFER to store your selection NOTE Intercom calls can be automatically put on hold by pressing TRANS FER HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS key to an
55. UP or DOWN to select the volume to change Press the right soft key to move the cursor 3 Press UP or DOWN to select ON or OFF 201 STN VOLUME Press the left or right soft key to return to step 2 OFF RING VOL ON OR Dial 1 for ON or 0 for OFF If option O from above list is dialed at step 2 201 STN VOLUME RING VOLUME 4 1 21 Table of Contents iDCS 100 TECHNICAL MANUAL If option 1 from above list is dialed at step 2 If option 2 from above list is dialed at step 2 If option 3 from above list is dialed at step 2 If option 4 from above list is dialed at step 2 4 Pressthe transfer key to store and exit 1 22 USER INSTRUCTIONS 1 JUNE 2002 m Table of 201 STN VOLUME Contents OFF RING VOL 4 201 STN VOLUME HANDSET VOL 4 201 STN VOLUME SPEAKER VOL 13 201 STN VOLUME BGM VOLUME 13 USER INSTRUCTIONS E TECHNICAL MANUAL PART 1 JUNE 2002 TASEETTWGA PROGRAMMED MESGAOE 1 16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time you can leave programmed message Display stations calling you will see this message and be informed of your status or follow your instructions iDCS 100 ACTION DISPLAY 1 Pressthe transfer key followed by 115 201 PGMMSG 00 Display shows CANCEL VAC MSG 2 Dial 00 20 to select message number 0 05 201 PGMMSG 05 OR PAGE ME Press UP or DOWN to select message 3 Press the left or right soft key t
56. Z anes L safBessa Ny 0 uuas aum ES 80 65 64 ACCESSING YOUR MAILBOX Outside Callers e Dial the phone number that will be answered by the SVM The main greeting will answer e At the main greeting dial plus your mailbox number mailbox num bers will usually match your extension number e Enter your personal mailbox password when prompted the default password is 0000 Inside Callers Dial the SVM Access Number or press the key assigned to ring SVM VMMSG e Enter your personal mailbox password when prompted the default password is 0000 Access your Mailbox from a Station Other than your Own or Checking a Mailbox Associated with a Different Station e Press the VMMSG key or dial the SVM group number You will be prompted to enter a passcode e Press This will take you to the Main Auto Attendant Menu e Press plus the mailbox number of your choice You will be prompt ed to enter you password At this point the inside and outside callers follow the same instructions You will hear a message stating the number of messages left in your mailbox You will then hear the Mailbox Owner Main Menu with the following options Listen to New Messages See Listening to your Message Record and Send Message See Sending Messages Review Saved Messages See Listening to your Message Personal Greetings See Personal Greetings Mailbox Administration See Mailbox Administration Personal
57. a Copy to Someone Else Save the Recording hOB w Setting Message Attributes svwi 8 ONLY If after recording a message you select 4 you can set up any combination of the following delivery options Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery Reply Required Exit X OBRWN Scheduling Future Delivery svwi 8 ONLY If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery Next Few Hours End of Current Business Day Beginning of Next Business Day A Coming Day of the Week Specific Day Time Exit ACCESS MANAGER The Access Manager allows the subscriber to set a number of options for when where and how the SVM contacts you when a caller dials your exten sion number These options must be allowed by the System Administrator They are onomwc osg 1 Follow Me This option is available only if the Administrator has assigned you this feature 61 62 Allows the subscriber to enter an alternate location and set how long the new destination will be active This number may be an internal or exter nal number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised This means that if the call is not answered at the destination it will be recalled to the owner s mailbox Call
58. a station is ringing dur ing forward no answer the feature will be turned on for the current call only While the caller is leaving a message or ringing you may Press to immediately put the caller in your voice mailbox and mon itor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 79 AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unauthorized people from listening to messages being left for you If the password option is turned on while a message is being left press the flashing AME light and enter your station password not your SVMi 8 pass word You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display key set you will also have the soft key options to pause and time the message 80 HOME PAGE Table of Contents Guide Contents SHORTCUTS Calling Calling a station that is busy or does not answer you can press to immediately send the call to the called parties mailbox Being Called If your phone rings and you want to send the caller directly to your mailbox simply press
59. alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms e Press TRSF and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock e Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type e Press TRSF to save Repeat for each alarm if needed To cancel individual alarms e Press TRSF and then dial 112 e Dial alarm number 1 2 or 3 e Press the HOLD key NOTE Display keysets can show a reminder message See Alarm Remind er Messages under Display Features ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone e You will receive three short rings repeated e Lift the handset or press ANS RLS or the MONITOR key You are con nected to the door phone e electric door lock release is installed dial 13 to unlock the door 33 CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room Dial the extension number of the door phone e You will be connected to the door phone and you can listen or have a conversation e electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or the MONITOR key EXECUTIVE S
60. allows you to review CID information for calls sent to your key set This list can contain 10 50 calls in a last in first out basis The list in cludes calls that you answered and calls that rang your keyset but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number To access the CID information stored in your REVIEW list e Press the REVIEW key OR Press the CID key and then press the REVIEW soft key e If you have entries in your review list the most recent call will be shown first e You can now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR 50 HOME PAGE Table of Contents Guide Contents Press SCROLL and then press STORE to save this number in a person al speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system ad ministrator to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list 51 ADD ON MODULE 32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added to your keyset The 32 tri colored LED s provide better visual indica tion of call status and call progress The extra programmable keys are used exactly like the one on your keyse
61. answer the call e Your microphone and speaker are turned and you can speak hands free For privacy use the handset If you are using a 7B phone you must pick up the handset to speak to the calling party To finish the call replace the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone BUSY STATION CALLBACK When you call another station and receive a busy signal e Press the key if programmed or dial 44 e When the busy station becomes free your keyset will ring e Liftthe handset or press ANS RLS to call the now idle station NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or the MONITOR key if you are using a 7B phone before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON e Press the CAMP key or dial 45 The called station will receive off hook ring tone repeated every few sec onds and its first available CALL button will flash green to indicate your call is waiting e Wait for the called party to answer e called station must release its first call or place it on hold before answering your camp on NOTES 1 If you receive No More Calls tone that station has no available key to accept your
62. as tones PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers e Lift the handset e Dial 55 plus zone number 1 2 or 4 OR dial 55 plus 0 to page all internal zones After the brief attention tone make the announcement MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers Liftthe handset e Dial 55 plus zone number 5 6 7 or 8 OR dial 55 plus 9 to page all external zones After the brief attention tone make the announcement ALL PAGE To page all keysets and the external speakers at the same time Liftthe handset and dial 55 plus k After the brief attention tone make the announcement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged per son to dial 56 After completing the page hookflash and remain off hook until the paged person dials 56 from any phone The paged person will be au tomatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call and page the requested party While in conversation hookflash and dial 55 The call is automatically parked at your station Dial the desired page zone and make the announcement Be sure to include your station number for example Mr Smith park 201 RETRIEVING A PARKED CALL To retrieve a call that has been parked for you Lift
63. before you use your mailbox Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides sever al ways to notify you of new messages or calls This section can be used by mailbox owners from within the office or from telephones outside the office The basic operation is the same but the access method will be different See the SVMi 4 Flow Chart or the SVMi 8 Telephone Keypad Interface Diagram for more details Note that some features and prompts detailed here may not be available to all mailbox owners See your system administrator if you have questions about feature availability NOTE The SVMi 4 works only with the iDCS 100 System The SVMi 8 works with both systems the iDCS 500 and the iDCS 100 62 SVMi 4 FLOW CHART Table of Contents Guide Contents O QO OANH Land 3 While Listening to Messages Play Messages Save Messages Reply to Sender Forward a Copy Pause Resurre Change Speed Play Options Skip Messages amp oxgooqgwuouNe 2 While Recording Messages Review Recording Stop Recording Append Discard Rerecord SEND Then Copy Rewind 5 Secs Change Volurre Pause Resurre Forward 5 Secs Change Speed Cancel Play Options SEND NO Copies Edit Mailbox Greeting Personal Adinin 1 Change Password 2 Record Narre Enter Dire
64. begin dialing LAST NUMBER REDIAL To redial the last telephone number you dialed press the LNR key or dial 19 NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or MONITOR key before you begin dialing 2 Redial does not apply to intercom calls 26 Guide Contents SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or MONITOR key if you are using 7B phone before you begin dialing 2 The saved telephone number is stored in memory until you save anoth er number 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required e After the first speed number is dialed press SPD again and dial anoth er speed number OR manually dial additional digits following a speed dial number AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the sys tem can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 15 attempts e When you hear a busy signal press the RETRY button
65. code is entered the class of service is changed to that of the authoriza tion code USING AUTHORIZATION CODES After going off hook the station user must dial followed by a four digit authorization code If you enter a correct code you will hear confirmation tone and then receive a dial tone and you can make an outside call in the usual manner The station then follows the dialing class for that authorization code If you enter an incorrect code the station returns error tone This code may or may not print on SMDR reports depending on SMDR programming USING THE TIE LINE OUTGOING Your office can be connected to another system with a tie line Use this line to make calls to stations in the other system If programming allows you can access lines in the other system to make outside calls Tie line calls can be put on hold transferred and conferenced in the same manner as are other outside calls Liftthe handset or press the SPK or MONITOR key e Dial the tie line access code or press the tie line key When you receive dial tone from the other system you can dial exten sion numbers or access outside lines You must know the extension numbers and the line access codes for the other system Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7 button phone NOTE Outgoing calls are controlled by the station s dialing class INCOMING Station users in the other system ca
66. e Press the DIR key DIRECTORY e Select the directory you wish to use PERS personal speed dial num bers SYS system speed dial numbers or STN station names e Dial the key on the keypad that corresponds to the first letter of the name you wish to search for e Use the UP and DOWN arrows to scroll through the names Press the DIAL soft key to dial the number NOTE A DIR key can have an extender to take you directly to one of the above lists PERS SYS or STN CALL PROGRESS DISPLAYS During everyday call handling your keyset display will provide information that is helpful and in some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you informed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold 42 Guide Contents CALL DURATION TIMER The system can be set to automatically time outside calls A few seconds after you dial a telephone number
67. first letter of the name you wish to search for e Use the UP and DOWN arrows to scroll through the names Press the DIAL soft key to dial the number NOTE A DIR key can have an extender to take you directly to one of the above lists PERS SYS or STN CALL PROGRESS DISPLAYS During everyday call handling your keyset display will provide information that is helpful and in some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you informed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold 49 CALL DURATION TIMER The system can be set to automatically time outside calls A few seconds after you dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the du ration of the call Call duration times are displayed in minutes and seconds If a call lasts longer than 60 minutes the timer
68. green on your keyset and red on other keysets You never lose sight of your calls while they are on hold They stay right where you put them and are identified with a green flashing light Some simple rules to remember Any steady LED indicates the line or feature is in use A fast flashing green LED indicates a new call ringing in A slow flashing green or red LED indicates a call is on hold A slow flashing amber LED indicates a recall to your keyset SPEAKERPHONE All iDCS keysets are speaker phones Pressing the ANS RLS key will answer or release a call on the speakerphone Switching from the handset to the speakerphone is easy Press the SPEAKER key and hang up the handset VOLUME CONTROLS The iDCS keysets use the UP and DOWN keys to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone is in use and the handset volume while you are listening These three levels will be stored in memory until changed If background music is turned on at your keyset the volume keys will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume keys There are 16 levels for each vol ume setting The volume of off hook ring is controlled by a user programma ble setting TERMINAL STATUS INDICATOR The terminal status indicator light is positioned on the top right corner of the keyset above the display The termin
69. in Auto Answer you must manually cancel the message after it has been returned PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions e Dial 48 plus any of the message codes 01 30 listed on the back of this user guide e To cancel any of these messages you might have selected dial 48 plus 00 e Press TRSF to exit and store your selection NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK key You can have multiple programmed message keys PMSG and each one can have a different message code e Press any programmed message PMSG button The message is set and the button will light red Press the button again to turn off Pressing another programmed message PMSG button will turn the previous one off and set a different programmed message 31 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset e While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode To cancel DND press the DND key again or dial 400 The light turns off You can make calls while in the DND mode NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or MONITO
70. initial set up of your mailbox see next sec tion HOME PAGE Table of Contents Guide Contents PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes that are rarely changed Use these when you initially set up your mailbox You probably will not need them after that 1 Setting your Password From the Main Mailbox Menu press Press 1 The current password will be played and you will have the chance to change it Recording your Name Use this option to record your name Your recorded name is played in several different situations It is important to record your name for prop er operation of the SVM system From the Main Mailbox Menu press Press 2 The current name will be played and you will have the chance to change it Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know your extension number From the Main Mailbox Menu press Press 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Follow the instructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly Extended Prompting SVMi 8 ONLY Use this option to drastically reduce the number of prompts played in the subscribe
71. is an additional option FORWARD BUSY NO ANSWER that allows both of these options to be activated at the same time provided that destinations have been entered for both 0 FORWARD CANCEL 4 BUSY NO ANSWER 1 ALL CALL 5 Not Available 2 BUSY 6 EXTERNAL FORWARD 3 NO ANSWER 7 FORWARD Forwarding options 8 9 and k are only available on a iDCS system with networking enabled 8 CALL FORWARD UNCONDITIONAL Across Network 9 CALL FORWARD BUSY Across Network CALL FORWARD NO ANSWER Across Network 0 FORWARD CANCEL This option will cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set will forward all calls to the programmed destination If the programmed destination is a station then that station can call the forwarded station to put calls through 2 BUSY This option when set will forward calls to the programmed destination when the forwarded keyset is busy 3 NO ANSWER This option when set will forward calls to the programmed destination if the forwarded station does not answer a call before the forward no answer timer in MMC 502 expires 4 BUSY NO ANSWER This option will activate both the BUSY option and the NO ANSWER option at the same time 5 Not Available Table of Contents iDCS 100 TECHNICAL MANUAL 6 EXT 7 FWD 8 CFU
72. is not available on an ISDN circuit BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line this means that the line or group of lines is busy e Press the key if programmed or dial 44 You will hear confirmation tone e When the line becomes free the system will call you back e Lift the handset or press the ANS RLS key to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before dialing CANCELING CALLBACK A callback will be canceled if not answered within 30 seconds If you have seta callback your CBK key will light Your phone may have a maximum of five callbacks to lines and or stations set at a time To cancel a callback e Press the key if programmed or dial 44 You will hear confirmation tone While you are listening to confirmation tone press the HOLD key This will cancel the oldest set callback NOTES 1 If the hot keypad feature is turned off you must first lift the handset or press the SPEAKER key before dialing 15 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number e Wait for the party to answer If you hear a brief tone burst instead of
73. keyset is programmed for Auto Answer and you have For ward No Answer FNA turned on you must answer screened transfers by pressing the ANS RLS or the MONITOR key if you are using a 7B phone before your FNA timer expires or the call will forward AUTOMATIC HOLD While on an outside call pressing a line key route key or a flashing CALL button will automatically put your call on hold and connect you to the next call This feature can be turned on or off at your keyset e With the handset on hook press TRF and then dial 110 e Dial 001 to turn Automatic Hold on or 000 to turn it off Press TRSF to store your selection NOTE Intercom calls can be automatically put on hold by pressing TRSF HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS or the MONITOR key if you are using a 7B phone to answer and release calls e With the handset on hook press TRSF and then dial 110 e Dial 021 to use the headset 020 to use the handset e Press TRSF to store your selection Your keyset may be equipped with a Headset mode key If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone system your keyset s keypad can be made li
74. numbers if no more than 1000 station speed dial numbers are assigned See your service company to increase or decrease the system list The speed dial codes are 500 999 Each speed dial number consists of a line access code and the telephone number to be dialed The access code can be any line group individual line station group or individual extension The speed dial number can be up to 24 characters long including FLASH and PAUSE NOTE If Least Cost Routing LCR is being used the LCR access code must be entered When you are entering a speed dial number there are some special keys that you will need to use These are the bottom row of programmable keys on the LCD 12B and LCD 24B keysets and are known as keys A B C D E and F PROGRAM KEYS UP amp DOWN Select the speed dial bin KEYPAD Used to enter number HOLD Press to clear entry SPK RLS Save data and advance to next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT CD EF 18 HOMEPAGE iDCS KEYSETS PROGRAM SYSTEM SPEED DIAL 8D KEYSET PROGRAMMABLE 28D KEYSET 18D KEYSET KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT NAM ES
75. numbers together as required e After the first speed number is dialed press MEMORY again and dial another speed number OR manually dial additional digits following a speed dial number AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the sys tem can automatically redial the number for you It will automatically redial at a pre programmed interval for up to 15 attempts e When you hear a busy signal press the RETRY button system will reserve the line and automatically redial the same num ber for you You will hear the call being made through the keyset speak er The microphone is muted e When the called party answers lift the handset or press the flashing SPEAKER to begin speaking 30 Table of Contents Guide Contents NOTES 1 If you make another call auto redial is canceled 2 To cancel a retry lift and replace the handset PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press All digits dialed after the with be sent as tones MEMO REDIALING 500 version ONLY When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper While you are talking on an outside call press SAVE e Dial the telephone number as it is dictated to you on the key pad e Press SAVE to store the number To dial the number press the SNR butt
76. of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi 8 78 HOMEPAGE Table of Contents Guide Contents KEYSET USER FEATURES The following options are available if you have a display keyset They require setup by the System Administrator Message Waiting Lights When a new message is left in your mailbox the light on your VMMSG key will flash Press this flashing key and follow the prompts to retrieve mes sages This key can be pressed even when the light is not ON to call your voice mailbox Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a callona home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voice mail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ignore it To activate this feature press the AME key It will light and the feature is set Press again to turn off If this key is pressed while
77. off you must first lift the handset or press the SPEAKER key EXECUTIVE SECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secretary station e Either person can press the BOSS key to make a voice call to the other station Using the hot line will override DND at the other station This key will light red when the other station is in use To transfer a call to a Boss in DND e Press the TRANSFER key followed by the BOSS key e Wait for the BOSS to answer to announce the call and hang up to com plete the transfer OR e Hang up to complete a blind transfer after pressing the BOSS key 38 Table of Contents GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in your of fice e Press LISTEN again to turn the speaker off and resume private conver sation e Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be advisable to turn the group listening feature off before hanging up This will eliminate a momentary squeal ACCOUNT CODES 500 version amp ipcs 100 When equipped with optional equipment your system w
78. phone to Auto Answer the call DISPLAY SPEED DIAL NAME iDCS 500 L LE VERSION This option allows you to view the name associated with a speed dial num ber as it is dialed e With you handset on hook press TRANSFER and then dial 110 e Press 111 to turn DISP SPDNAME on or 110 to turn it off e Press TRANSFER to store your selection CALLER ID REVIEW ALL iDCS 500 L LE VERSION ONLY This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number e With you handset on hook press TRANSFER and then dial 110 e Press 121 to turn CID REVIEW ALL on or 120 to turn it off e Press TRANSFER to store your selection 46 HOME PAGE Table of Contents Guide Contents SECURE 500 version ONLY This option allows you to receive OHVA calls via the speaker while you are on the handset e With you handset on hook press TRANSFER and then dial 110 e Press 131 to turn AUTO CAMP ON on or 130 to turn it off e Press TRANSFER to store your selection 47 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature ke
79. restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call dura tion time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call e With the handset on hook press TRANSFER and then dial 110 e Dial 011 to turn the auto timer on or 010 to turn it off e Press TRANSFER to store your selection TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them e With the handset on hook press the MESSAGE key with the red flash ing light e first station that left a message indication will be displayed e Press the UP and DOWN arrows to scroll through the stations that left message indications Use the soft keys to reply clear or advance to the next message e Press the ANS RLS key to return your keyset to the idle condition ALARM REMINDER MESSAGES When you use the alarm appointment reminder feature you create a 16 character reminder message When the alarm rings your message wil
80. same dial pad key as the soft key to move the cursor previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL 3 Enter the trunk name using the procedure 704 TRUNK NAME in Program Station Names and press the SAMSUNG right soft key to return to step 2 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each station group You may assign a name 11 characters long PROGRAM KEYS UP amp DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 602 Display shows the first group 501 SGR NAME 2 Dial the group number e g 505 OR press the UP or DOWN key to make a selection and press the left or right soft key to move the cursor 505 SGR NAME 3 Enter the name using the method 505 SGR NAME in Program Station Names SAMSUNG 4 Press the left or right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPK to store and advance to the next program HOME PAGE Table of Contents Guide Contents PROGRAM SYSTEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten The maximum amount is 500
81. set the iDCS 100 system will go into the ring plan selected If a RTO or a RP key is programmed on the iDCS 100 and alternate greeting is enabled then the RTO or RP key will FLASH AUTO RING PLAN SERVICE e Manually changing an Auto Attendant to a different ring plan without an alternate greeting The greeting will change the iDCS 100 system ring plan until the next scheduled change by the automatic time tables pro gram HOME PAGE Table of Contents Guide Contents e Manually changing an Auto Attendant greeting to an alternate greeting will flash the RTO and or RP button to indicate that the alternate greeting U N FO H M CALL D STR UTI is set The system will continue in the selected ring plan until manually changed The auto ring plan service will be suspended during this time UCD is used to distribute calls to group of agents If the group members are all busy UCD controls queue patterns and information messages It also provides agent and call statistics in both real time on a keyset display and in the form of printed reports at a customer provided printer Your installation and service company has already designed and pro grammed these options for you including the group members timing parameters greetings and messages that play at different times while the call is being processed SUPERVISOR Each UCD group can be assigned one or more optional supervisors A su pervisor can be responsible for more than
82. stations When they are programmed Forward All Calls will have priority over Forward Busy and Forward No Answer conditions To clear all call forward conditions set at your station lift the handset and dial 600 NOTE It is not necessary to clear call forwarding to change your selection simply enter a new forward command 10 HOME PAGE FORWARD ALL CALLS To forward all of your calls to another station Lift the handset and dial 601 plus the extension or group number Receive confirmation tone and hang up To cancel Forward All Calls lift the handset and dial 600 0OR dial another forward code e g 604 FORWARD BUSY To forward calls to another station when you are on the phone Lift the handset and dial 602 plus the extension or group number Receive confirmation tone and hang up To cancel Forward Busy lift the handset and dial 600 0OR dial another for ward code e g 604 FORWARD NO ANSWER To forward calls to another station when you do not answer Lift the handset and dial 603 plus the extension or group number Receive confirmation tone and hang up To cancel Forward No Answer lift the handset and dial 600 OR dial an other forward code e g 604 FORWARD NO ANSWER BUSY To forward calls to another station when you do not answer or when you are on the phone Lift the handset and dial 604 Receive confirmation tone and hang up Note This option will only work if Forward N
83. system features 6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to in dicate busy condi tions of other sta tions for One Touch di aling and many other system features VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker back ground music ring and page volumes SPEAKER For handsfree operation and ringing MICROPHONE For PULLOUT handsfree operation DIRECTORY TRAY ANSWER RELEASE KEY TRANSFER KEY HOLD KEY SPEAKER KEY Used to switch callto speakerphone cover 16 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons inter com calls outside lines and many other system features 8 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call sta tions directly to indicate busy conditions of other stations for One Touch dialing and many other system features VOLUME CONTROL KEYS Used to set inde pendent levels for hand set speaker back ground music ring and page volumes SPEAKER KEY Used to switch call to speakerphone ANSWER RELEASE KEY PULLOUT DIRECTORY TRAY SPEAKER For handsfree operation and ringing MICROPHONE For TRANSFER KEY handsfree operation 7 KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation str
84. telephone directory The phone system can handle both types of Caller ID in fact in the case of number only delivery the system can be programmed to insert a name for a specific telephone number However even though you are paying to receive Caller ID information there are some circumstances that mean you will not receive this information The six most common reasons are listed below along with the display information that the system will provide PRIVATE The caller does not wish his her name or number to be revealed to you This type of call can be stopped at the telephone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an announcement that states that you do not wish to re ceive calls that have had Caller ID blocked The code to block these calls can usually be found in the front sec tion of the telephone directory OUT OF AREA The caller is calling from an area that cannot provide Caller ID information for example international calls or he she is calling from a type of circuit that cannot pro vide Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company will send this information as there are no directory listings for pay phones The num ber will be delivered as usual INVALID CID INFO This is a message that will be displayed when CID infor mation is sent on the line but was somehow cor
85. that you will need to use These are the bottom row of programmable keys on the LCD 12B and LCD 24B keysets and are known as keys B C D E and F PROGRAM KEYS UP amp DOWN Scrolls through extension numbers and speed dial bins KEYPAD Used to enter number HOLD Press to clear entry A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT la jla 2 CD EF 21 HOME PAGE Table of Contents Guide Contents iDCS KEYSETS 8D KEYSET PROGRAMMABLE 28D KEYSET 18D KEYSET KEYS LAYOUT PROGRAMMABLE KEYS LAYOUT VOLUME Transfer LA C Speaker B D BBE Transfer Speaker Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 105 201 SPEED DIAL Display shows 00 2 Dial the station number e g 205 OR 205 SPEED DIAL press UP or DOWN to select the station 00 c and press the right soft key to move the cursor OR press the left soft key to go to step 4 3 If the selected station has no speed dial 205 SPEED DIAL bins this display will be sh
86. the SUPERVISOR key You will be presented with three options 523 SALES CALL ADMIN AGENT The CALL and AGENT options allow the supervisor to view statistics for each of these areas while ADMIN is used to clear the saved data and run reports Let s explore each of these options by pressing the key directly below the word on the display Call When you press CALL you will be presented with the following display It shows you how many calls are currently in queue 000 calls in queue now Press the UP key You will be presented with the following display It shows you the average amount of time it takes a caller to be answered after the call begins ringing at a station average ring time is 00 00 HOME PAGE Table of Contents Guide Contents Press the UP key You will be presented with the following display It shows you the number of C O calls that rang in when all members of the group were busy It is possible for this total to represent more than one day s calls if the AUTO CLEAR option is not turned on 000 times all busy today Press the UP key You will be presented with the following display It shows you the average time a caller waits in queue before being answered by an agent average time in queue is 00 00 Press the UP key You will be presented with the following display It shows you the total number of calls received It is possible for this total to represent more than one day s calls if the AUTO CLEAR optio
87. the extension number of the ringing phone NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number 01 20 or press the flashing GROUP PICKUP key if available NOTES 1 A group pickup key can have an extender for a specific pickup group 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before dialing the access code 25 MY GROUP PICKUP If desired a new access code can be assigned to pickup ringing calls in the same pickup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP PRIVACY RELEASE pcs 500 L LE vERsION ONLY This feature will allow another station to join in our conversation by releas ing privacy on the C O from your phone To Release Privacy While you are talking on a C O line and you wish to have other internal par ties or up to three join the conversation Press the PRB key the PRB key will light steady red Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join the con
88. the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to return to your first call SETTING UP A CONFERENCE You may conference five parties you and four other parties in any combi nation of outside lines and internal stations in any order While you are engaged in a conversation hookflash receive transfer tone and dial 46 You will receive conference tone Make another call either intercom or outside Afterthe called party answers hookflash and receive conference tone Make another call OR hookflash to join all parties e Repeat as necessary To drop a party from your conference call Hookflash receive confirmation tone and dial the extension or line number that is to be dropped Receive conference tone and dial 46 to rejoin the other parties NOTES To leave the conference hang up Control will be passed to the first internal station that was added If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference fol low the instructions to drop a party and use your extension number When the parties on the outside lines hang up the lines will release automatically proceding disconnect supervision is supplied by the telephone company FORWARDING YOUR CALLS You may forward your calls to other stations or groups of
89. to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF and then dial 106 201 SPEED NAME Display shows 00 2 Dial the station number e g 205 OR 205 SPEED NAME press UP or DOWN to select the station 00 and press the right soft key to move the cursor 3 If the selected station has no speed dial 205 SPEED DIAL bins this display will be shown and a new SPDBLK NOT EXIST station may be selected 23 HOME PAGE Table of Contents Guide Contents 4 Dial the speed dial location e g 05 OR 205 SPEED NAME use UP or DOWN to scroll through the Ole location numbers and use the right soft key to move the cursor OR press the left soft key to return to step 2 above 5 Enter the name using the procedure in Program Station Names and press the right soft key to return to step 2 OR press the left soft key to return to step 3 205 SPEED NAME 01 SAM SMITH 6 Press the F key to access Program Personal Speed Dial Numbers for Other Stations OR press TRSF to store and exit programming OR press SPK to store and advance to the next program CREATE PROGRAMMED STATION MESSAGES The programmed station message feature lets you set a message at your phone to notify users with Display Phones that you may be out of town This way when Display Phone users call their display will show OUT OF TOWN and they will know why you do not answer The iDCS 500 L LE system stores 30 messages for you to
90. to reaccess LCR 46 HOME PAGE Table of Contents Guide Contents CALLER ID WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that delivers the telephone number and sometimes the name of the person call ing your phone There are two types of Caller ID the first delivers the calling party s telephone number only and the second sometimes referred to as Deluxe Caller ID delivers both the calling party s telephone number and name as listed in the telephone directory The phone system can handle both types of Caller ID in fact in the case of number only delivery the system can be programmed to insert a name for a specific telephone number However even though you are paying to receive Caller ID information there are some circumstances that mean you will not receive this information The six most common reasons are listed below along with the display information that the system will provide PRIVATE The caller does not wish his her name or number to be revealed to you This type of call can be stopped at the telephone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an announcement that states that you do not wish to re ceive calls that have had Caller ID blocked The code to block these calls can usually be found in the front sec tion of the telephone directory OUT OF AREA The caller is calling from an area that cannot provide C
91. to select destination and press RIGHT soft key to move cursor 1 7 Table of Contents TECHNICAL MANUAL PART 1 JUNE 2002 T A 4 Dial 1 for YES 0 for NO 201 FORWARD Contents OR CURENTLY SET YES Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2 iDCS 100 USER INSTRUCTIONS E 5 Pressthe transfer key to store and exit 1 8 iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 1 5 SETTING YOUR ANSWER MODE Each keyset and add on module AOM can have its answer mode for intercom calls set to one of the following options RING The station will ring in one of eight custom ring patterns Calls are answered by pressing the ANS RLS key or lifting the handset giving a short attention tone the station will automatically answer calls on the speakerphone When a C O line is transferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset or AOM will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted the handset VOICE The station will not ring After a short attention tone callers can make an annoucement The called party must press the ANS RLS key or lift the handset to reply ACTION DISPLAY 1 Pressthe transfer key followed by 103 201 ANS MODE Display shows RING MODE 2 Dial 0 1 or 2 to change the ring mode e g 2 201 ANS MODE OR VOICE ANNOUNCE Press UP or
92. to the UCD group If this number is less than the total calls received by all the agents it is pos sible that calls were transferred from one agent to another If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue This statistic includes e Calls answered by agent e Calls that are not answered by an agent and go to final destination e Calls that are sent to the UCD group but callers hang up before being answered Longest Queue Time Today This shows the longest call in queue today The queue time is calculated as follows Queue time begins when a caller starts to hear the first UCD message Queue time ends when a caller is either e Answered by an agent e System gets disconnect from C O or e Caller is transferred to final destination 11 Longest Queue Time Now This shows the longest call currently in queue The queue time is calculated as follows Queue time begins when a caller starts to hear the first UCD message Queue time ends when a caller is either e Answered by an agent e System gets disconnect from C O or e Caller is transferred to final destination AGENT STATISTICS Each statistic in this category can be read individually for each UCD agent Logged In The number of stations programmed in the UCD group and the number of stations that are currently logged in T
93. 100 05 9 4264100 OR Press the left soft key to return to step 2 4 Pressthe F button to access the next program OR Press the transfer key to save and exit 1 12 Table of Contents iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 1 8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location This name enables the speed dial number to be located when using the directory dial feature The directory dial feature allows the display keyset user to select a speed dial location by scanning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 201 SPEED NAME Display shows 00 2 Dial the speed dial location e g 01 201 SPEED NAME OR 01 Use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor 3 Enter the location name using the procedure 201 SPEED NAME described in Programming Your Station s Name 01 SAMSUNG 4 Press UP or DOWN to move to the next location OR Press the F key to program speed dial numbers 5 Press the transfer key to store and exit 1 13 Table of Contents iDCS 100 USER INSTRUCTIONS E ul 0 EE 1 9 ADDING EXTENDERS TO KEYS Contents This program allows you to assign key extenders to make a general access feature key more specific The feature keys that can have extenders are listed below FEATURE
94. Administrator has assigned you the Basic Greeting feature Example Hi this is John Smith I m sorry am not available to answer your call If someone else can help you please enter the extension num ber now Or to leave me a message press 1 72 HOME PAGE Table of Contents Guide Contents 2 Busy Greeting Used when talking to someone on your extension or the telephone at your Designated Location This option is available only if the Administrator has assigned you the Busy Greeting feature Example Hi this is John Smith I m on another line right now Please choose from the following options Call Blocking Greeting Used while Call Blocking is enabled This option is available only if the Administrator has assigned you the Blocking feature Example Hi this is John Smith Sorry missed your call but I m going to be out of the office for the next few hours Please choose from the fol lowing options Night Greeting Used during the time period you are NOT scheduled available usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Auto Night Intercept feature Example Hi this is John Smith I ve left the office for the evening Please choose from the following options Call Screening Greeting Used while Call Screening is enabled you REJECT a caller after listen ing to the caller s recor
95. D group the CS key will flash amber when there are 10 or more calls in queue at the UCD group the CS key will flash red These levels can be changed by your service compa ny 13 SAMPLE REPORT UCD GROUP 505 SALES FROM SUN 02 Feb 00 00 TO SUN 02 Feb 02 54 CALL STATISTICS AVERAGE RING TIME TIME TO ANSWER 00 40 NUMBER OF TIMES ALL AGENTS BUSY 00002 AVERAGE TIME IN 00 51 TOTAL CA 1 15 RECEIVED wr m D 7878008 00011 LONGEST QUEUE TIME TODAY 02 14 TOTAL CALLS ABANDONED 00004 AGENT STATISTICS MEMBER AGENT NAME pi E3 RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 2b SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 14 ee NOTES
96. Delivery SVMi 8 ONLY 6 Senda Copy to Someone Else Save the Recording Setting Message Attributes svwi 8 ONLY If after recording a message you select 4 you can set up any combination of the following delivery options Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery Reply Required Exit ORWN Scheduling Future Delivery svwi 8 ONLY If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery Next Few Hours End of Current Business Day Beginning of Next Business Day A Coming Day of the Week Specific Day Time Exit ACCESS MANAGER The Access Manager allows the subscriber to set a number of options for when where and how the SVM contacts you when a caller dials your exten sion number These options must be allowed by the System Administrator They are onomwmc osg 1 Follow Me This option is available only if the Administrator has assigned you this feature Allows the subscriber to enter an alternate location and set how long the new destination will be active This number may be an internal or exter 70 HOME PAGE Table of Contents Guide Contents nal number This is useful if you are frequently traveling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised This means that if the call is not answered at the de
97. ECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secretary station e Either person can press the BOSS key to make a voice call to the other station Using the hot line will override DND at the other station This key will light red when the other station is in use To transfer a call to a Boss in DND e Press the TRSF key followed by the BOSS key Wait for the BOSS to answer to announce the call and hang up to com plete the transfer OR e Hang up to complete a blind transfer after pressing the BOSS key GROUP LISTENING When you are engaged on a call and you are using the handset you may want other people to hear the distant party s voice over the speaker e Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other parties present in the office e Press LISTEN again to turn the speaker off and resume private conver sation Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be advisable to turn the group listening feature off before hanging up This will eliminate a momentary squeal 34 Guide Contents LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you return Your default station passcode is 1234 1 2 0 LOC
98. HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRSF and a dial the station number or press the appropriate DSS key Press the HOLD key This will place the call on system hold on an available CALL button or Line Key at the remote station and return you to dial tone NOTES 1 Ifthe destination station does not have any free CALL buttons or line keys you will hear No More Calls tone and must return to the other party by pressing the TRSF key or the RETURN soft key in the display 2 Intercom calls cannot be remote held HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your sta tion The button that the call appears on will have a slow flashing amber light e When your phone rings lift the handset or press the ANS RLS key to an swer the recall If you are using a 7B phone you must use the handset to talk to the calling party 16 HOME PAGE Table of Contents Guide Contents e Ifyou do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension e Press the TRSF key you will receive transfer dial tone Your call is placed on transfer hold Dial the extension number e Consult with the internal party e Press TRSF
99. IAL LIST 22 23 HOME PAGE Table of Contents Guide Contents ABOUT THIS BOOK This booklet provides instructions for using an industry standard single line telephone set with the iDCS systems A variety of single line sets from many different manufacturers are available Check with your service and installa tion company to ensure proper operation with the iDCS system Please take the time to study this guide and to become familiar with the op eration of your standard telephone Keep it handy You may need to look up instructions for infrequently used features Learning to use your telephone correctly will make everyday telephone com munications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide the iDCS system with dial tone This is also referred to as internal or intercom dial tone To get an out side line from the telephone company dial an access code usually the digit 9 To call another station in your system simply dial its extension number See your system directory list for other access codes and extension num bers HOOKFLASH Throughout this guide y
100. If all agents are busy or logged out this counter is incre mented It will not increment again for this call unless the call is answered and transferred back into the UCD group Example If there are 5 members in a group 3 are Out of Group one is busy and one is idle and a call is placed to the group because there is an idle station the all agents busy counter is not incremented If the idle station rings does not answer and is logged out although the con dition of the group is now all agents busy the check has been made and the agent busy statistic does not increment Also if a call comes into a group with all agents busy and then one becomes idle the busy counter will increment because the check has been made Average Time in Queue This is calculated as an average of all the calls that were in queue Note that this is ONLY an average of the calls that were in queue The caller must have heard the first UCD recording to be considered in queue HOME PAGE Table of Contents Guide Contents Total Calls Received The total number of times that calls were sent to the UCD group number This does not include calls sent to a station number that happens to be in a UCD group the call must be sent to the group number This statistic includes calls that were answered by the group Calls that went to a group with all agents busy or out of group calls that are abandoned and calls that go to UCD final destination This includes intercom calls
101. KED LOCKED UNLOCKED OUTGOING ALL CALLS Receive intercom YES YES calls e While on hook press TRSF and then dial 100 Dial your four digit station passcode e Dial 1 to locking outgoing 2 for locked all calls or 0 to unlock Press TRSF to store your selection NOTE When your keyset is locked for outgoing the HOLD key will flash When your keyset is locked for all calls the HOLD key will light steady OFF HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call The call ing station must have an OHVA key When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom and trans ferred calls When you receive an OHVA and secure OHVAis ON you will hear the announcement in the handset receiver if you are using the handset If secure OHVA is OFF then you will hear the announcement on the speaker if you are talking on the handset If you are using the speakerphone the announce ment will always be heard through the speaker To make an off hook voice announcement e Dial the extension number or press the DSS key e When you receive a busy signal press the OHVA key e After the attention tone begin speaking Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7B phone 35 Press the flashing CALL button on your keyset This will place the orig inal party on hold and allow you to talk to the an
102. KEY SOFT KEYN VOLUME DOWN UP a A 2 Boer Tears Qwee HOLD 5 15 228 Bx E gt 1 2 Table of Contents iDCS 100 TECHNICAL MANUAL PART 1 JUNE 2002 e DCS KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The diagram below illustrates the keys on a DCS display keyset that have special functions during programming When required these keys will be referred to by the names described below LEFT RIGHT SOFT KEY SOFT KEY S ROLL 0 N DOWN UP sk I HOLD T TRF T As e U m U Bor e USER INSTRUCTIONS E Table of Contents TECHNICAL MANUAL PART 1 JUNE 2002 79 Contents iDCS 100 USER INSTRUCTIONS ES 1 2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away You can unlock it when you return ACTION DISPLAY 1 Press the transfer key followed by 100 201 STN LOCK Display shows PASSCODE 2 Enter your passocde 201 STN LOCK Default is 1234 UNLOCKED 3 Enter 1 for locking outgoing calls Internal 201 STN LOCK calls will still be allowed
103. L SDs N L safiessa J 0 uuas om 57 56 GETTING STARTED Using your new mailbox is as simple as following a few simple spoken instructions First time users should read this section as a tutorial The first things to should do are e Access your mailbox You already know how to do this e Record a personal greeting Dial 5 from the Subscriber Main Menu For SVMi 8 Change your access code record your name and enter your directory name dial 7 from the Subscriber Main Menu For SVMi 4 Change your access code record your name and dial from the Subscriber Main Menu After you have completed the steps above your mailbox is set up and ready to use LISTEN TO YOUR MESSAGES If there are new messages in your mailbox your VMMSG key will be lit Call the SVM by pressing this key and when prompted enter your password You will be at the Subscriber Main Menu Select 1 to listen to new messages or 3 to listen to saved messages SUBSCRIBER MAIN MENU The following is a list of all the options available in the Subscriber Main Menu 1 LISTENING TO NEW MESSAGES 11 GROUP NEW MESSAGES SVMi 8 ONLY 2 RECORD AND SEND A MESSAGE LISTENING TO OLD MESSAGES 33 GROUP OLD MESSAGES SVMi 8 ONLY 4 ACCESS MANAGER 5 PERSONAL GREETINGS 6 MAILBOX ADMINISTRATION 8 PAUSE RESUME 0 PLAY OPTIONS HOME PAGE Table of Contents Guide Contents E EXIT TO AUTO ATTENDANT PERSONAL SERVICES
104. N ON OFF OPTIONS The iDCS 100 allows the system administrator to set any of the keyset features listed below STANDARD ENHANGED FEATURES DESCRIPTION Automatically places an existing C O call 00 AUTO HOLD on hold if a CALL button trunk key or trunk route key is pressed during that call 01 AUTO TIMER Automatically starts the stopwatch timer during call When ON this feature disables the hookswitch allowing a headset user to HEADSET USE answer all calls by pressing the ANS RLS button When ON this feature allows the user to dial directory numbers without having to eee first lift the handset or press the SPK button 04 KEY TONE Allows the user to hear a slight tone when pressing buttons on keyset Allows the user to hear the latter part of 05 PAGE REJOIN page announcements if keyset becomes free during a page When OFF requires the user to press the 06 RING PREF fast flashing button to answer a ringing call after lifting the handset 07 NOT FOR USA This field is reserved and can not be used for U S software This field is reserved and can not be used pe NOTOS for U S software 09 NOT FOR USA This field is reserved and can not be used for U S software If this option is set to YES station users 10 AME PSWD who have AME set must enter their station password to listen to messages being left This option determines whether CO calls 11 AUTO ANS CO arriving at a station
105. NICAL MANUAL PART 1 JUNE 2002 Contents iDCS 100 USER INSTRUCTIONS ES 2 Dial 0 or 1 to select CID or ANI 201 ANI DISP OR NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 201 CID DISP OR NAME FIRST Press UP or DOWN to select option 4 Pressthe transfer key to store and exit 1 26 Table of Contents Guide Contents TABLE OF CONTENTS Contents UM ABOUT THIS BOOK s 1 uide Contents THINGS YOU SHOULD 2 10 iDCS KEYSET ASSEMBLING YOUR KEYSET 11 USER GUIDE ADDING AN iDCS 14B KEY 12 ADDING A KEYSET DAUGHTERBOARD MODULE dte uud 13 OUTSIDE CALLS SAMSUNG iDCS SYSTEMS Making an Outside ll cian E hel ce cade di itai Latest di 14 Answering an Outside Call aa cni cce 14 Universal ATISWOL etx ets Pad pax d eia uade Var udis agito 14 lali ihn 15 Busy Line Queuing with Callback 15 Canceling Callback eus docct docete rai totu erate 15 INTERCOM CALLS Calling Other Statis uec tse 16 Arsen Intercom Calls simie 16 ADSWOIVIOSBS dbs 16 B sy Station CallDACK adisi eae eee er eee een eee
106. No Response lift the handset and dial 600 OR dial another forward code e g 604 24 HOME PAGE Table of Contents Guide Contents DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 e With the handset on hook press the SPD key or dial 16 e Dial the desired speed dial number e The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or MONITOR key before you begin dialing PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal speed dial list A station may be assigned up to fifty numbers 00 49 See your sys tem administrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can in clude FLASH and PAUSE e Press TRSF to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or MONITOR key if you are using a 7B before you begin dialing 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT eJ e e eU e e e eee A B C D EF
107. R key 2 f you place your keyset DND mode and you do not have a DND key your ANS RLS key will flash to indicate DND status ONE TIME DND If you are on a call and you do not wish to be interrupted while on that call you can press the DND key and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your keyset will be able to receive new calls This feature requires a DND key MUTE You can mute the handset transmitter or the microphone during any conver sation e Press the MUTE key It will light red e To resume speaking press the MUTE button again The light turns off BACKGROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset While on hook press the HOLD button to hear music e Press the HOLD button again to turn music off You can set the level of background music by using the VOL keys while lis tening to the music This does not affect the speakerphone level 32 HOME PAGE Table of Contents Guide Contents APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself of an ap pointment later in the day TODAY ONLY or as a daily reminder every day DAILY You can set up to three alarms Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short rings repeated three times Lift the handset to answer the
108. RANSFER to store your selection MANUAL SIGNALLING DCS 500 L LE VERSION ONLY Use this feature when you want to send a brief 500ms ring burst to another station regardless of the status of your phone on hook off hook hands free DND or ringing To send a signal to another station e Press the Manual Signalling MS key e You may press the MS key repeatedly to send multiple signals to the designated station NOTE Your phone must have a Manual Signalling MS key with a sta tion number extender assigned to it OFF HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call The call ing station must have an OHVA key When you are in DND you cannot receive OHVA calls The OHVA feature will work with intercom and trans ferred calls 40 HOME PAGE Table of Contents Guide Contents When you receive an OHVA and secure OHVA is ON you will hear the announcement in the handset receiver if you are using the handset If secure OHVA is OFF then you will hear the announcement on the speaker if you are talking on the handset If you are using the speakerphone the announcement will always be heard through the speaker To make an off hook voice announcement Dial the extension number or press the DSS key When you receive a busy signal press the OHVA key After the attention tone begin speaking Finish the call by replacing the handset or pressing the ANS RLS key Press the flashing CALL button
109. RD OPTIONS A display keyset may review or change call forward options and destina tions Call forward access can be done via the keypad or by accessing the keyset display features To review or change call forward options e Press TRSF 102 e Dial 0 6 to select the forward type e g 1 OR Press UP or DOWN to select the forward type Press the right soft key to move the cursor e Dial the destination number e g 202 OR Press UP or DOWN to select the destination Press the right soft key to move the cursor e Dial 1 to set OR Press UP or DOWN to select YES or NO e Press TRSF to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or MONITOR key before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number 01 20 or press the flashing GROUP PICKUP key if available NOTES 1 A group pickup key can have an extender for a specific pickup group 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or the MONITOR key if you are using a 7B phone before dialing the access code 22 Table of Contents Guide Contents MY GROUP PICKUP If desired new access code can be as
110. S GUIDE 6 AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION ADMINISTRATION GUIDE USER INSTRUCTIONS PART 1 JUNE 2002 iDCS 100 TECHNICAL MANUAL PART 1 ENHANCED DISPLAY PROGRAMMING 1 1 OVERVIEW e iDCS KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The diagram below illustrates the keys on a iDCS 28D and a iDCS 18D keyset that have special functions during programming When required these keys will be referred to by the names described below LEFTSOFTKEY RIGHT SOFT KEY Scroll Emp C2 Call 1 Call 2 a3 AE JE Jg ad oe 3 1 ag 3m 2 Ch Gh d 1 ese Boer 4 5 6w Toos 8w Y Volume A HOLD p C gt DOWN UP 0007 070 Table of Contents iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming When required these keys will be referred to by the names described below al Ld Scroll LEFT RIGHT SOFT
111. S NO COS 1 30 per Ring Plan 01 06 ACTION DISPLAY 1 Press the transfer key followed by 108 201 STN STATUS Display shows 01 51 01 OFS 01 2 Press UP or DOWN to view the status items 201 STN STATUS TYPE 24B US SET 3 Press the transfer key to exit 1 15 iDCS 100 USER INSTRUCTIONS E TECHNICAL MANUAL PART 1 JUNE 2002 BREUI Contents 1 11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use You can select from the following display options 0 COUNTRY Sets overall display format and has two options ORIENTAL MM DD DAY HH MM 1 WESTERN DAY DD MM HH MM 1 CLOCK Sets format of clock display and has two options 12 HOUR Displays 1 as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays Friday as Fri and March as Mar ACTION DISPLAY 1 Press the transfer key followed by 109 201 DAY FORMAT Display shows COUNTRY WESTERN 2 Press UP or DOWN to select the display mode 201 DAY FORMAT Press the right soft key to move the cursor COUNTRY ORIENTAL 3 Press the right soft key to return to step 2 OR Press the left soft key to return to step 3 4 Press the transfer key to store and exit 1 16 iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1 12 SETTING STATIO
112. SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it This name is used to select the speed dial bin when you are dialing by directory e Press TRANSFER and then dial 106 e Dial the speed dial bin number 00 49 Write your message using the procedure described in Alarm Reminder Messages e Press the TRANSFER key to store the speed dial name e Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This allows other dis play keyset users to call you using the directory dial feature To program a station name e Press TRANSFER and then dial 104 e Enter the 11 character name using the procedure described in Alarm Re minder Messages e Press TRANSFER to store the name MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your pro grammable keys for easy one touch operation of frequently used features While on hook press TRANSFER and then dial 107 e Use the VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender e When you reach a key listed below dial the corresponding extender e Press TRANSFER to store and exit programming Please refer to the Enhanced Display Programming Section provided by your installation company when requested for a complete list of descriptions and extenders for any keys you m
113. SPK or the MONITOR key if you are using a 7B phone before dialing ANSWERING AN OUTSIDE CALL e Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the ANS RLS key to automatically answer on the speakerphone NOTE Ifa call is flashing at your keyset but not ringing you must press the flashing button to answer UNIVERSAL ANSWER Outside lines may be programmed to ring general alerting device To answer calls ringing this device dial 67 or press the UA key This device can operate in any one of the six different ring plans 10 HOME PAGE Table of Contents Guide Contents NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH key may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH key to send a flash to the tele phone company This is required for some custom calling features or CEN TREX use NOTE Flash is not available on an ISDN circuit BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you are selecting an outside line this means that the line or group of lin
114. TECHNICAL MANUAL 1 13 SELECTING A RING TONE USER INSTRUCTIONS 1 JUNE 2002 Xi Table of Contents Each keyset user can select one of eight ring frequencies ACTION 1 Press the transfer key followed by 111 Display shows Dial 1 8 to select the ring tone OR Press UP or DOWN to select the ring tone Press the right soft key to move the cursor Press the transfer key to store and exit 1 19 DISPLAY 201 RING TONE SELECTION 6 201 RING TONE SELECTION 5 iDCS 100 USER INSTRUCTIONS E TECHNICAL MANUAL PART 1 JUNE 2002 Contents 1 14 ALARM REMINDER Station users can have three alarms programmed at their phones Each alarm may be one of the following three types 0 NOTSET The alarm is not set 1 TODAY ONLY The alarm will ring at the programmed time and be canceled automatically 2 DAILY The alarm will ring each day at this time ACTION DISPLAY 1 Pressthe transfer key followed by 112 201 ALM CLK 1 Display shows HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 201 ALM CLK 2 OR HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move the cursor OR Press the left soft key to return to step 2 3 Enter alarm time in 24 hour format e g 1300 12011 ALM CLK 2 Display automatically advances to step 5 HHMM 1300 NOTSET 4 Enter alarm type e g 2 201 ALM CLK OR HHMM 1300 DAILY Press UP or DOWN to select alarm type Press
115. TN NAME Display shows 2 Enter the station name using the procedure 201 STN NAME described above SAMSUNG 3 Press the transfer key to store and exit 1 11 iDCS 100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2002 1 7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list Each station user begins with ten numbers 00 09 and may be assigned up to fifty numbers See your system administrator to determine the amount assigned to your station NOTE Press button B for flash and button C for pause Display keyset users may want to hide some speed dial numbers so they will not show in the display Before entering a telephone number press button E All digits after this will be hidden Press button E again to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again ACTION DISPLAY 1 Pressthe transfer key followed by 105 201 SPEED DIAL Display shows 00 If you have no speed dial bins 201 SPEED DIAL the display will be as shown SPDBLK NOT EXIST 2 Dialthe location number e g 05 201 SPEED DIAL OR 05 _ Press UP or DOWN to select the location Press the right soft key to move cursor 3 Enter the trunk access code e g 9 followed 201 SPEED DIAL by the number to be dialed e g 4264
116. TY A common practice among hackers is to repeatedly dial a known DISA ac cess number usually with a computer and try a different passcode each time The hacker hopes to eventually chance upon the correct passcode and thus gain access to your system The iDCS security feature counts the num ber of sequential incorrect passcode attempts If a certain number is reached DISA is disabled and the system sends an alarm to designated dis play stations The number of passcode attempts and the disable duration are both programmable In addition the iDCS system will print an SMDR record a customer provided printer is required each time an incorrect pass code is entered The DISA alarm will ring for a programmable time before canceling the ring ing however the DISA alarm display will remain until the alarm is cleared To clear the DISA alarm follow the following procedure Liftthe handset and dial 58 Enter the DISA alarm passcode see your service company Replace the handset WARNING As it is impossible to prevent unauthorized access to your telephone system by hackers we suggest that you do not turn the DISA feature on unless you intend to use it If you do use this feature it is good practice to frequently change passcodes and periodically review your telephone records for unauthorized use FORCED ACCOUNT CODES VERIFIED When set for this option the user must enter an account code for all outgo ing calls The accou
117. Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features KEYSET DAUGHTER MODULES 28 AND 18 BUTTON KEYSETS ONLY iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module iDCS KDB DIGITAL LINE INTERFACE FKDBD If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation your installing company can determine this you may install a daughter module that provides a Digital Line Interface DLI port for connection of a digital station device such as a keyset or 64 button module iDCS KDB SINGLE LINE INTERFACE FKDBS If your keyset is connected to a Digital Line Interface DLI port that supports 2B D operation your installing company can determine this you may install a daughter module that provides a Single Line Interface SLI port for connection of a standard telephone device such as a cordless phone iDCS KDB FULL DUPLEX FKDBF The standard speakerphone mode of operation for a iDCS keyset is half duplex This means that you cannot transmit and receive speech at the same time Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation In addition the FKDBF may have up to three 3 external microphones attached t
118. When this function is activated the SVM will call any outside or inside telephone number after each message is left in your voice mailbox To hear your message at the remote location pick up the telephone and enter your access code 65 2 66 From the Mailbox Main menu press 6 for Mailbox Administration Press 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified SVMI 8 ONLY Press 3 to be notified on urgent messages only SVMI 8 ONLY Press 4 to set the destination phone number Pager Notification When this function is activated the SVM will call your beeper service and notify you after each message is left in your voice mailbox From the Mailbox Main Menu press 6 for Mailbox Administration Press 2 for pager notification There are 4 options available to you Press 1 to toggle pager notification on and off Press 2 to set the schedule when you would like to be paged SVMi 8 ONLY Press 3 to be notified on urgent messages only SVMi 8 ONLY Press 4 to set the pager phone number Undelete When this function is activated the SVM will allow you to undelete any messages that you have recently deleted up to 3 a m the following morning From the Mailbox Main Menu press 6 for Mailbox Administration Press 3 for Deleted Messages Deleted voice mail me
119. a 17 Busy Station CODO cer cil 17 Calling Your System Operator sias usa ta 18 i CALL PROCESSING Holding Calls uis ataca odas ii a le aca 19 20 Mle a clo Calls eee 20 21 Samsung Telecommunications America reserves the right without prior notice to revise infor ERES SRI ER EE 21 mation in this guide for any reason Samsung Telecommunications America also reserves the Trenster to VOIce Mall s tanti eae e a ce tette 21 right without prior Monee to make changes in design f components of eduipmernt as engi Call Wating aida oid acad ib ta Lt Mu RU beu dm 21 neering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented Gonterence Calls tiia tite scuto item 22 in this guide 23 25 C ll PICKUP 25 nece 26 PIG eee eee eer eer Pree 26 NETWORK FORWABDING Call Forward Unconditional 27 Gall E rward 27 Call Forward adii bibi pa
120. al status indicator is a tri colored red green and amber light that provides greater visibility of your keysets status than the individual key LEDs The terminal status indicator provides the fol lowing indications e Busy Off Hook Steady Red e Intercom Ring Flashing Red e Outside Call Ring Flashing Green e Recall Ring Flashing Amber Message Waiting Flashing Red e Do Not Disturb Fast Flash Red at 1 Second Intervals FEATURE ACCESS CODES This user guide is written based on the default access code for using sys tem features If the system numbering plan has been changed some of the access codes may not be correct Your installing company can inform you of the correct codes SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF CONTINUOUS Busy Tone Indicates the station you dialed is busy CONTINUOUS BUSY TONE 500 ms ON 500 ms OFF DND No More Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF Confirmation Tone Ve
121. aller ID information for example international calls or he she is calling from a type of circuit that cannot pro vide Caller ID information for example some outbound WATS lines PAYPHONE The caller is calling from a coin operated telephone The telephone company will send this information as there are no directory listings for pay phones The num ber will be delivered as usual INVALID CID INFO This is a message that will be displayed when CID infor mation is sent on the line but was somehow corrupted NO CID RECEIVED This is a message that will be displayed when there was no CID information sent on the line 47 NO CID DSP Caller ID Digital Signal Processors CIDDSP s are resources in the phone system required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details WHAT IS ANI ANI Automatic Number Identification is a feature offered by some tele phone service providers that provides the calling party s telephone number This service is only available on E amp M Tie Lines on a T1 digital trunk ANI is similar to Caller Identification CID but the format and information of the calling person is different CID uses FSK signalling and ANI uses DTMF sig nalling Usually with ANI a calling party s identity is t
122. also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Guide Contents TABLE OF CONTENTS ABOUT THIS BOOK 1 THINGS YOU SHOULD KNOW 2 9 OUTSIDE CALLS Making an Q tside Call Lais Dada reer ts sacas etas 10 Answering an Outside Gall estimates 10 Universal diirisi nani aia 10 Recall FlaSh 11 Busy Line Queuing with Callback acini caes 11 Canceling t Jioc tel RR RR 11 INTERCOM CALLS Answer MOdGeGS i dep 13 14 Busy Station Sb SEEK vui Citi sna Mere vr en dub ada d add 14 Busy COIpep n oda casu Calling Your System iaces aspis iran nai aaa CALL PROCESSING Holding 16 17 Calls NN 17 18 COE ccce 18 Trarister to Voice nes 18 Call Waiting aou oda tuor 18 Gonterenoe Calls a RS eas 19 E rwarding Calls Or 19
123. an begin dialing CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF 1 m CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF E m CONTINUOUS DND No More Calls Tone Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF m IN E E FOR TEN SECOND Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF UUUUUUUUUUU CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR 50 ms of tone 1 50 ms of tone 2 FOR THREE SECC 4 HOMEPAGE LCD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and cover SCROLL KEY Used to scroll through displays 32 CHARACTER DISPLAY Two SOFT KEYS Used to lines with 16 characters each activate features via the display
124. an to associate a CID or ANI number received from the Central Office with a name pro grammed in this translation table If there is no match between a received number and a name in this table no CID name or no ANI name will be displayed The translation table consists of 400 entries in the iDCS 500 system 1500 on L LE version or 350 entries in the iDCS 100 system with each entry com prised of a ten digit telephone number and a 16 digit name See Program Station Names Open customer programming and follow the instructions below PROGRAM KEYS UP amp DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry 31 HOME PAGE Table of Contents Guide Contents ACTION DISPLAY 1 Press TRSF and then dial 728 TRANSLATION 001 Display shows first entry DIGIT 2 Dial entry number e g 005 or 0005 TRANSLATION 005 OR use UP and DOWN to scroll DIGIT _ through entries and press right soft key to select entry 3 Enter telephone number and press TRANSLATION 005 right soft key to advance to name entry DIGIT 3054264100 OR enter telephone number and press left soft key to return to step 2 above 4 Enter the name using the method TRANSLATION 005 in Program Station Names SAMSUNG TELECOM and press right or left soft key to return to step 2 above OR press SPK to save and adva
125. ang up when dialing is completed CALL WAITING If an outside call has been camped on to your phone or another station has camped on to you e Your keyset will ring and the call that is waiting for you camped on will flash green Press the flashing button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR Finish the first call and hang up the waiting call will ring 18 HOME PAGE Table of Contents Guide Contents e Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of outside lines and internal stations in any order e While engaged in a conversation press the CONF key and receive con ference tone Make another call either intercom or outside press the CONF key and receive conference tone e another call or press the CONF key to join all parties e Repeat the last step until all parties are added NOTE When attempting to add another party to the conference and you are not able to reach the desired person hang up Simply press the CONF key again to return to your previous conversation To drop a party from your conference call e Press CONF and dial the extension or line number that is to be dropped e Press CONF again to reestab
126. ange is from 100 to 9900 milliseconds OFFHK SEL Off Hook Select This timer controls the delay between going off hook lifting the handset and the off hook select destination being called The default duration is 10 sec onds and the range is from 000 to 250 seconds EFWD DELAY External Forward Delay This is the time that a station will ring before a call forwards to the external call forward destination The default duration is 10 seconds and the range is 1 second to 250 seconds Open customer programming and follow the instructions below PROGRAM KEYS KEYPAD Used to set timer values UP amp DOWN Used to select extension number SPK RLS Save data and advance to next program ACTION DISPLAY 1 Press TRSF and then dial 502 201 NO ANS FWD Display shows 010 SEC 30 2 Dial the station number e g 205 OR 205 NO ANS FWD press UP or DOWN key to select the 010 SEC station and press the right soft key OR OR press ANS RLS to select all stations ALL NO ANS FWD and press the right soft key 010 SEC 3 Press UP or DOWN key to select the 205 DTMF DUR station timer and press the right soft key 0100 MS 4 Enter the new value via the dial pad 205 DTMF DUR e g 0300 and the system will return 0100 MS 0300 to step 2 5 Press TRSF to store and exit programming OR press SPK to store and advance to the next program ADDING NAMES TO THE TRANSLATION TABLE This program allows the system administrator or technici
127. ange your station user passcode Lift handset to go offhook then dial 15101 Then dial your existing station passcode Then dial a new passcode must be four digits Listen for confirmation tone then replace the handset 21 HOME PAGE Table of Contents Guide Contents PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE TELEPHONE NUMBER CODE TELEPHONE NUMBER 00 25 01 26 02 27 03 28 04 29 05 30 06 31 07 32 08 33 09 34 10 35 11 36 12 37 13 38 14 39 15 40 16 41 17 42 18 43 19 1 44 20 45 21 2 2 46 22 0 47 23 2 48 24 02 49 22 23 HOME PAGE Table of Contents ES idee ADMINISTRATION AND SPECIAL FEATURES GUIDE iDCS SYSTEMS DIGITAL COMMUNICATIONS SYSTEM June 2002 Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide TABLE OF CONTENTS ABOUT THIS BOOK SPECIAL FEATURES nustem TURO PISIS eee re es eee eee Manual Ring Plan Change Temporary Ring Plan 1
128. as assigned you the Basic Greeting feature Example Hi this is John Smith I m sorry am not available to answer your call If someone else can help you please enter the extension num ber now Or to leave me a message press 1 Busy Greeting Used when talking to someone on your extension or the telephone at your Designated Location This option is available only if the Administrator has assigned you the Busy Greeting feature Example Hi this is John Smith I m on another line right now Please choose from the following options Call Blocking Greeting Used while Call Blocking is enabled This option is available only if the Administrator has assigned you the Blocking feature Example Hi this is John Smith Sorry missed your call but I m going to be out of the office for the next few hours Please choose from the fol lowing options Night Greeting Used during the time period you are NOT scheduled available usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Auto Night Intercept feature Example Hi this is John Smith I ve left the office for the evening Please choose from the following options Call Screening Greeting Used while Call Screening is enabled you REJECT a caller after listen ing to the caller s record name HOME PAGE Table of Contents Guide Contents This opt
129. atically camp on to a busy station without pressing the camp on button every time you call a busy station you can set your phone for auto camp on e With the handset on hook press TRANSFER and then dial 110 e Dial 081 to turn on auto camp on or 080 to turn it off Press TRANSFER to store your selection 17 CALLING YOUR SYSTEM OPERATOR Dial 0 to call your system operator or group of operators e f you want to call a specific operator dial that person s extension num ber NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing Table of Contents Guide Contents CALL PROCESSING EET HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets e To take the caller off hold press that and the green flashing light will go steady green again Resume the conversation NOTE While on a call pressing a line key route key or flashing CALL but ton will automatically put your first call on hold and connect you to the new call See Automatic Hold under Customizing Your Keyset EXCLUSIVE HOLD To place an outside call on hold at your phone so that other users cannot get it e Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keyset
130. ation Receive page tone and dial a desired page zone number e announcement indicating your extension number or the line num ber Hang up 33 To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK key press it and dial the number that was announced If you have a PARK key press it and dial the announced orbit number You will be connected to the parked call NOTES 1 Ifthe call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal you can leave a message indication e Press the MESSAGE key or dial 43 and receive confirmation tone Hang up The MESSAGE key on the called station will light Standard telephones receive special dial tone as a message indication or a lit message lamp if the phone is equipped with one and they are connect ed to an 8MWSLI card or a 16MWSLI card on the system NOTES 1 Astation can have up to five message indications 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing CANCELING MESSAGES T
131. ay have programmed on your keyset NOTE Confirm that the cursor is placed correctly before you enter the ex tender 52 Table of Contents LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9 to reaccess LCR BACKSPACE WITH LCR 500 vite If you misdial while using LCR you can delete digits shown in the display by pressing the BSPC soft key as many times as necessary ADVANCED PROGRAMMED MESSAGES 500 LE svsrEM ONLY This is an advanced form of the PROGRAMMED MESSAGE feature with the ability to add an extender such as date or time Example RETURN ON Dec 24 or RETURN AT 03 30p These are messages 26 30 and can be used in addition to 01 25 described in PAGING AND MESSAGING sec tion in this guide e With the handset on hook press TRANSFER and then dial 115 Dial any message code 01 30 listed on the back of this user guide or press UP or DOWN to select any message you desire Messages 26 30 are used for inserting a date or time If you select one of these mes sages 26 30 your phone will wait for five more digits to be entered At this point you will enter two digits for hour or month 01 23 and two dig its for day or minutes 00 59 The fifth and final digit to be entered is a located on your dial pad to select a for A M p for PM or for date Depressing t
132. be trained on only the items that apply to them This procedure will help control costs and telephone abuse Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your sys tem up to be used without an operator The designated system administrator can access specific programs and modify some functions to better manage the iDCS office telephone system Instructions are detailed and easy to follow When assistance is needed contact your installation and service company SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and or station groups Examples of why differ ent ring plans are required can include normal day operation night opera tion using different operators during different lunch shifts and Saturday or evening hours of operation While the system is in a ring plan each station will be limited to its individual Ring Plan class of service dialing restrictions You can place the system in one of any six of these ring plans at any time Ring Plans are available on an individual tenant basis and may be set auto matically or manually Automatic Ring Plans have an individual start time and will remain in that mode until the beginning of the next defined ring plan If no automatic
133. call Hang up or leave a message Table of Contents Guide Contents 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or MONITOR key if you are using a 7B phone before dialing CALLING YOUR SYSTEM OPERATOR Dial 0 to call your system operator or group of operators e f you want to call a specific operator dial that person s extension num ber NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or MONITOR key if you are using a 7B phone before you begin dialing 15 CALL PROCESSING SISTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE While on a call pressing a line key route key or flashing CALL but ton will automatically put your first call on hold and connect you to the new call See Automatic Hold under Customizing Your Keyset EXCLUSIVE HOLD To place an outside call on hold at your phone so that other users cannot get it e Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets retrieve the call press the flashing green line button or press the
134. choose from numbered from 01 30 Messages 26 30 are special in that you can add a date or time mark to end the message with For example the message will display Return at XXXXX so other people will know when to reach you The iDCS 100 and iDCS 500 M system stores 20 messages for you to choose from numbered from 01 20 The iDCS 100 system does not contain any special messages for adding date and time mark PROGRAM KEYS UP amp DOWN Select the message number KEYPAD Used to enter characters HOLD Press to clear entry 24 Open customer programming and follow the instructions below DISPLAY PGM MESSAGE 01 GIVE ME THE CALL ACTION 1 Press TRSF and then dial 715 Display shows the first message 2 Dial in the message number e g 11 OR press UP or DOWN to scroll through the messages and press the right soft key to move the cursor PGM MESSAGE 16 EMPTY MESSAGE 3 Enter in the message using the procedure in Program Station Names and press the right soft key to return to step 2 above PGM MESSAGE 16 IN THE SHOWROOM 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program SET ALARM APPOINTMENT REMINDER WITH MESSAGE Keyset users can set their own alarms but standard telephone users cannot The system administrator can set alarm appointment reminders for other sta tions in the system PROGRAM KEYS UP amp DOWN Scroll through extensions HOLD Pr
135. cted to the door phone f an electric door lock release is installed hookflash receive confir mation tone and dial 13 to release the lock CALLING THE DOOR PHONE ROOM MONITORING You can call the door phone and listen to what is happening outside or in another room e Lift the handset and then dial the extension number of the door box You will be connected to the door phone You can listen or have a conversation e f an electric door lock release is installed hookflash receive confir mation tone and dial 13 to release the lock ACCOUNT CODES When it is equipped with optional equipment your iDCS system allows calls to be charged to different accounts You can enter an account code in two ways To enter an account code by interrupting the conversation While on an outside call hookflash receive confirmation tone and dial 47 Dial the account code it may be a maximum of 12 characters includ ing k and 7 e Hookflash to return to the conversation e If you make an error repeat the procedure with the correct code Only the last account code dialed will be recorded 19 To enter an account code after the outside party hangs e After the outside party hangs up hookflash receive confirmation tone and then dial 47 Dial the account code it may be a maximum of 12 characters includ ing k and 7 NOTE If you wait for the outside party to hang up you must complete this procedure within ten secon
136. ctory Narre V1 2 only 6 Mailbox Adnin 1 Message Alert 1 Enable Disable 4 Change Phone Number 2 Pager Notification 1 Enable Disable 4 Change Phone Number 3 Deleted Messages 4 Undelivered Messages 63 Guide Contents gt a HOME PAGE SVMi 8 TELEPHONE KEYPAD INTERFACE suondo fugjnaax3 feld 1227 0 aessa auinsey yseopeolg asned 6 8 L uoneuuoju abessayy ony ony 9 G safessayy UOReIYRON waly pajajeg JoDed 2 L xoqiepw E sabessa M N sabessay pasanjapun 500100 Auendexq feld jaoue 0 auinsey asned Xoquew I 6 8 T ungaa Buneay Bunaal9 200594 2 103 2 v 9 E Durnaaut 6unaaJ DuraaJ9 2018 JaMSUY ON 2 2 L s amp unaa1 jeuosiad gm Asoquanu suondo fuejnaax3 aessa fld Jeoue 0 Japuas awnsay 22905 esned 6 8 L safessayy 9 eAud soDessa xe4 9 6 v s ess w dnoiy g 3 m 1sanbag 4 aessa wafun L suondg Asena p30334 laoueg 0 suondo fu eynoexg feld ja2ue 0 auinsay ulwpy asneg asned jeuosiag 6 L 6 8 L 12910 90214 9 9 Y
137. d in the system and your keyset has a programmed AME key See Keyset User Features in SVMi 4 SVMi 8 section e With the handset on hook press TRSF and then dial 110 e Dial 101 to turn on AME PASSCODE or 100 to turn it off e Press TRSF to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies e While on hook press TRSF and then dial 111 Dial 1 8 or press the UP and DOWN keys to hear each tone When you hear the tone that you prefer press TRSF to save it NOTE Specific lines or stations may be programmed to ring with a dif ferent tone than what you have selected for your keyset CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your sta tion passcode whenever you desire While on hook press TRSF and then dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again e Press TRSF to store the new passcode SET ANSWER MODE You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions e While on hook press TRSF and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce e Press TRSF to store your selection 38 HOME PAGE Table of Contents Guide Contents NOTE When your
138. d name This option is available only if the Administrator has assigned you the Screening feature Example Hi this is John Smith I m sorry but just cannot speak with you at this time Please choose from the following options You may also edit each one of the greetings 1 9 Edit Personal Greetings Follow the instructions to record your greeting message When you are done recording your message you will be able to listen to the message you recorded save the message you recorded and return to the previ ous menu record the message again or exit without saving the mes sage 73 Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the salutation part of the greeting should be very general 7 Edit Mailbox Greeting Used whenever a caller reaches your mailbox This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave me a message will call you as soon as can Note This greeting will only play if none of the 5 personal greetings has played to the caller MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager noti fication message alert options and other sent message control features
139. d then dial 202 Display shows CHANGE PASSCODE RING PLAN 0000 2 Use the UP and DOWN keys to scroll through the different options and press the right soft keys CHANGE PASSCODE DISA ALARM 5678 CHANGE PASSCODE RING PLAN 0000 3 Press HOLD to reset the passcode 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program SET DATE AND TIME DISPLAY Should it ever become necessary to correct the date and time displayed on all of the keysets do so as soon as you notice that they are incorrect Auto matic Operating Mode will not work correctly and SMDR records will be of no value when the date and time are not correct The display format is the following W Day of the week Enter 0 for Sunday and 6 for Saturday MM Month Enter 01 for January and 12 for December DD Day of the month Enter a number in the range of 01 31 YY Year Enter the last two digits of the year HH Hours Use the 24 hour clock and enter a number in the range of 00 24 11 HOME PAGE Table of Contents Guide Contents MM Minutes Enter a number in the range of 00 59 Failure to enter the time using the 24 hour clock will cause the date to change at 12 00 Open customer programming and follow the instruc tions below ACTION DISPLAY 1 Press TRSF and then dial 505 OLD 6010184 0047 Display shows NEW WMMDDYY HHMM OLD 6010184 0047 NEW 3020994 1445 2 Enter the new time and date us
140. do not answer Liftthe handset and dial 60 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward No Response lift the handset and dial 600 OR dial another forward code e g 604 27 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 e With the handset on hook press the MEMORY key or dial 16 e Dial the desired speed dial number e The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal speed dial list A station may be assigned up to fifty numbers 00 49 See your sys tem administrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Dial a speed dial number 00 49 Dial a line or line group access code Dial the telephone number to be stored 24 digits maximum It can in clude FLASH and PAUSE e Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing For the purposes of programming speed dial numbers the programmable ke
141. ds You cannot repeat if you make a mistake IN OUT OF GROUP If your station is assigned to a hunt group this feature will allow you to dial an access code plus the group number e g 501 plus 0 to temporarily pre vent your station from receiving any group calls You will still be able to receive calls that are dialed directly to your station To reenter the group dial an access code plus the group number e g 501 plus 1 LOCKING YOUR STATION 1 2 0 LOCKED LOCKED UNLOCKED OUTGOING ALL CALLS Make outside calls wv w Receive outside calls Make intercom calls Receive intercom calls To lock your phone from making outgoing calls Lift handset to go offhook and dial 15100 plus your station passcode default 1234 then dial 1 Listen for system dial tone and replace handset Your station is now locked from making outgoing calls 20 HOMEPAGE Table of Contents Guide Contents To lock your station from making both internal and outgoing calls Lift handset to go offhook and dial 15100 plus your station passcode default 1234 then dial 2 Listen for system dial tone and replace handset Your station is now locked from making both internal and outgoing calls To unlock your phone Lift handset to go offhook and dial 15100 plus your station passcode default 1234 then dial 0 Listen for system dial tone and replace handset Your station is now unlocked CHANGING YOUR STATION PASSCODE To ch
142. e confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 23 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now e Dial 605 plus your extension number Receive confirmation tone and hang up If you want a specific extension s calls forwarded to your phone Remote Call Forward e Dial 605 plus the desired extension number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing FORWARD TO AN EXTERNAL NUMBER To forward outside calls to a number outside of your business you must have a FWD EXTERNAL button on your keyset e While on hook press TRANSFER and then dial 102 Dial 6 e Dial the outside line access code followed by the telephone number that you want e Press TRANSFER to store e Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off NOTES
143. e is dependent on your weekly availability schedule which is entered in Personal Services if allowed by the Administrator When active the SVMi 8 will play your primary No Answer greeting during the day and your Night greeting during the night Pause Resume Play Current Options Access Profile SVMi 8 ONLY Exit from Access Manager Play All Options Play Access Coverage PERSONAL GREETINGS NOTE ONLY MAILBOX GREETING IS SUPPORTED IN SVMi 4 4k O 4 o The options available in this menu will be determined by your System Administrator and not all of them may be available to you In the simplest Systems only a mailbox greeting will be available additional greetings may be accessible in more complex systems Your Personal Greeting will be played every time someone dials your exten sion and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings This will allow different greetings to play depending on the type of call or the condition of your telephone 63 The Call Coverage conditions that you can assign specific greetings to are selected by the following digits 1 64 Primary No Answer Greeting Used when in your office away from your desk or during the time peri od you are scheduled available This option is available only if the Administrator h
144. e ring tone repeated e Internal calls have a double ring tone repeated e Door phone calls and alarm appointment reminders have a triple ring tone repeated CALL INDICATIONS The keys on your phone have light emitting diodes LEDs These are tri col ored LEDs that light green red or amber green and red together Intercom calls also called internal calls always appear on your CALL but tons They will always light green You can have up to eight CALL buttons but at least two are recommended Outside calls appear on individual line keys if they are assigned When an individual line is not assigned to its own key it will appear on a CALL button HOME PAGE Table of Contents Guide Contents Your outside calls will light green on your keyset and red on other keysets You never lose sight of your calls while they are on hold They stay right where you put them and are identified with a green flashing light if the key has a tri colored LED Some simple rules to remember Any steady LED indicates the line or feature is in use A fast flashing green LED indicates a new call ringing in A slow flashing green or red LED indicates a call is on hold A slow flashing amber LED indicates a recall to your keyset A steady red LED on the HOLD key indicates the keyset is locked A steady red LED on the TRSF key indicates the keyset is Forward All A steady red LED on the ANS RLS key indicates the keyset is in Headset mode e A flashing
145. eature This feature is dependent on your weekly availability schedule which is entered in Personal Services if allowed by the Administrator When 71 active the SVMi 8 will play your primary No Answer greeting during the day and your Night greeting during the night Pause Resume Play Current Options Access Profile SVMi 8 ONLY Exit from Access Manager Play Options Play Access Coverage PERSONAL GREETINGS NOTE ONLY MAILBOX GREETING IS SUPPORTED IN SVMi 4 4k O 4 o The options available in this menu will be determined by your System Administrator and not all of them may be available to you In the simplest Systems only a mailbox greeting will be available additional greetings may be accessible in more complex systems Your Personal Greeting will be played every time someone dials your exten sion and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings This will allow different greetings to play depending on the type of call or the condition of your telephone The Call Coverage conditions that you can assign specific greetings to are selected by the following digits 1 Primary No Answer Greeting Used when in your office away from your desk or during the time peri od you are scheduled available This option is available only if the
146. ed as a System Administrator you may send a message to all mailboxes in the system From the Mailbox Main Menu press 6 for Mailbox Administration Press 9 for Broadcast Messages This option will only be available if your mailbox has been assigned System Administration privileges 67 PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Each of these features must be allowed by the System Administrator 1 68 Workload Management Allows you to group your reminders as Commitments Follow Ups or Tasks for better organization You may further define these as Active or Pending pending means scheduled for future delivery Stored Numbers Allows you to enter up to 9 stored phone numbers The first five of these are used in the Find Me feature but any of them can be easily dialed using only one digit from within your subscriber space See Personal Services 5 Place a Direct Call Schedule Availability Allows you to enter a weekly availability schedule for use with the Auto Night Intercept feature Follow the spoke directions to enter the weekly days and times of your availability Place a Direct Call Allows you to place a direct call out of the SVM from anywhere You may either dial the number or dial a single digit 1 5 that corresponds to a stored number See Personal Services 2 Stored Numbers Personal Administration This area is used during the
147. een returned in the or der received Dialtone will return to normal when all messages have been returned 17 CANCELING A MESSAGE You can cancel a message indication that you have left at another station the handset Dial 42 plus the extension number of that station To cancel all message indications left at your phone Lift the handset and dial 42 plus your extension number Replace the handset PROGRAMMED MESSAGES When you will be away from your phone for any length of time you may leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions Lift the handset and dial 48 plus any message code 01 20 for iDCS 100 and iDCS 500 M version software or 01 30 for iDCS 500 L LE version software listed on the back of this user guide Listen for confirmation tone and hang up To cancel this message lift the handset and dial 48 plus 00 18 HOME PAGE Table of Contents Guide Contents CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb DND when you want to block calls to your keyset e Lift the handset and then dial 401 To cancel DND lift the handset and then dial 400 You are able to make calls while in the DND mode ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone You will receive three short rings repeatedly Lift the handset and you will be conne
148. en designated as a System Administrator you may send a message to all mailboxes in the system From the Mailbox Main Menu press 6 for Mailbox Administration Press 9 for Broadcast Messages This option will only be available if your mailbox has been assigned System Administration privileges PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name Each of these features must be allowed by the System Administrator 1 76 Workload Management Allows you to group your reminders as Commitments Follow Ups or Tasks for better organization You may further define these as Active or Pending pending means scheduled for future delivery HOME PAGE Table of Contents Guide Contents Stored Numbers Allows you to enter up to 9 stored phone numbers The first five of these are used in the Find Me feature but any of them can be easily dialed using only one digit from within your subscriber space See Personal Services 5 Place a Direct Call Schedule Availability Allows you to enter a weekly availability schedule for use with the Auto Night Intercept feature Follow the spoke directions to enter the weekly days and times of your availability Place a Direct Call Allows you to place a direct call out of the SVM from anywhere You may either dial the number or dial a single digit 1 5 that corresponds to a stored number See Personal Services 2 Stored Numbers Perso
149. er for C O calls to be answered handsfree AUTO ANS CO must be set to ON 16 Table of Contents Guide Contents BUSY STATION CALLBACK When you call another station and receive a busy signal e Press the key if programmed or dial 44 When the busy station becomes free your keyset will ring e Lift the handset or press ANS RLS to call the now idle station NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON e Press the CAMP key or dial 45 e The called station will receive off hook ring tone repeated every few sec onds and its first available CALL button will flash green to indicate your call is waiting e Wait for the called party to answer e called station must release its first call or place it on hold before answering your camp on NOTES 1 If you receive No More Calls tone that station has no available key to accept your call Hang up or leave a message 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before dialing AUTO CAMP ON iDCS 500 L VERSION ONLY When you want to autom
150. erface Diagram for more details Note that some features and prompts detailed here may not be available to all mailbox owners See your system administrator if you have questions about feature availability NOTE The SVMi 4 works only with the iDCS 100 System The SVMi 8 works with both systems the iDCS 500 and the iDCS 100 53 FLOW CHART amp ogoonNe Land 3 While Listening to Messages Play Messages Save Messages Reply to Sender Forward a Copy Pause Resume Change Speed Play Options Skip Messages BE es SEO C E Previous Message Discard Messages Call Sender Rewind 5 Secs Forward 5 Secs Cancel Msg Information Scan Messages kOe BOMOYNAWNER 2 While Recording Messages Review Recording Stop Recording Append Discard Rerecord SEND Then Copy Rewind 5 Secs Change Volurre Pause Resure Forward 5 Secs Change Speed Cancel Play Options SEND NO Copies 3 Personal Adnin 1 Change Password 2 Record Enter Directory Narre V1 2 only 54 6 Mailbox Adnin 1 Message Alert 1 Enaeble Disabe 4 Change Phone Nurrber 2 Pager Notification 1 Enable Disable 4 Change Phone Nurrber 3 Deleted Messages 4 Undelivered Messages HOME PAGE NN ACCESSING YOUR MAILBOX Outside Callers e Dial the phone number that will be answered by the SVM The main greeting will answer At the main greeting dial plus your mailbox number
151. es CID information you may press the SAVE key to save the CID number If your keyset does not have a SAVE key press the CID key the SCROLL key and then the SAVE soft key The system must be using LCR to dial the saved number REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR key or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing STORING A CALLER ID NUMBER At any time during an incoming call that provides CID information you may save the CID number as a speed dial number in your personal speed dial list To store a Caller ID number in a personal speed dial bin e Press the STORE key The system displays the speed dial bin in which the number was stored OR e Press the CID key and then press the SCROLL key e Press the STORE soft key e system displays the speed dial bin in which the number was stored NOTE Your telephone system must have LCR correctly programmed to re dial the saved number If LCR is not being used on your system you will not be allowed to STORE CID numbers 58 INQUIRE CALLER ID PARK HOLD INFO If you are informed that an incoming call is on hold or has been parked for you you may view the Caller ID information before you retrieve the call This may influence how you ch
152. es is busy e Press the key if programmed or dial 44 You will hear confirmation tone When the line becomes free the system will call you back e Lift the handset or press the ANS RLS key to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK key will light 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or MONITOR key if you are using a 7B phone before dialing CANCELING CALLBACK A callback will be canceled if not answered within 30 seconds If you have seta callback your CBK key will light Your phone may have a maximum of five callbacks to lines and or stations set at a time To cancel a callback e Press the key if programmed or dial 44 You will hear confirmation tone 11 While you are listening to confirmation tone press the HOLD key This will cancel the oldest set callback NOTES 1 12 If the hot keypad feature is turned off you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing HOME PAGE Table of Contents Guide Contents INTERCOM CALLS GALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring back tone the station you called is set f
153. ess SPK to store and advance to the next program DEFAULT DATA ALL STATION PASSCODES 1234 PROGRAM STATION NAMES This program is used to assign a character name or identification for each extension You may assign a name of 11 characters long PROGRAM KEYS UP amp DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 104 Display shows 201 STN NAME 2 Dial station number 0 205 OR press UP or DOWN to select the station and press the right soft key to move the cursor 205 STN NAME 3 Enter the station name using the 205 STN NAME procedure described on the next page SAM SMITH and press the right soft key to return to step 2 HOME PAGE Table of Contents Guide Contents 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE Directory information is always 11 characters DEFAULT DATA NONE Names are written using the keypad Each press of a key will select a char acter Pressing the dial pad key moves the cursor to the next position For example if the directory name is SAM SMITH press the number 7 three times to get the letter S Press the number 2 once to get the letter A Continue selecting characters from the table below to complete your mes sage Press the
154. ess the NEXT key to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the display depending on your Name Number selection To view Caller ID information for calls that have been camped on to your keyset press the NEXT key If your keyset does not have a NEXT key press the CID key and then the NEXT soft key SAVING THE CALLER ID NUMBER At any time during an incoming call that provides CID information you may press the SAVE key to save the CID number If your keyset does not have a SAVE key press the CID key the SCROLL key and then the SAVE soft key The system must be using LCR to dial the saved number REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR key or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing STORING A CALLER ID NUMBER At any time during an incoming call that provides CID information you may save the CID number as a speed dial number in your personal speed dial list To store a Caller ID number in a personal speed dial bin e Press the STORE key The system displays the speed dial bin in which the number was stored OR e Press the CID key and then press the SCROLL key e Press the STORE soft key sy
155. ess to clear data KEYPAD Used to enter data Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 25 HOME PAGE Table of Contents Guide Contents 2 Dial the station number e g 205 OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press ANS RLS to select all stations Dial 1 3 to select the alarm e g 2 OR press UP or DOWN to select the alarm and press the right soft key to move the cursor OR press the left soft key to return to step 2 Enter the alarm time in 24 hour clock format e g 1300 and the display will automatically advance to step 5 Enter the alarm type from the list above OR press UP or DOWN to select the alarm type and press the right soft key to move the cursor Enter the messages using the procedure in Program Station Names and press the right soft key to return to step 2 Press TRSF to store and exit pro gramming OR press SPK to store and advance to the next program 205 ALM REM 1 HHMM OR ALL ALM REM 1 HHMM 201 ALM REM 1 HHMM 205 ALM REM 2 HHMM 1300NOTSET 205 ALM REM 2 HHMM 1300DAILY 205 ALM REM 2 TAKE MEDICATION 26 MANAGING KEY ASSIGNMENTS You can view station key assignments and add extenders to some of the pro grammable keys for easy one touch ope
156. essing this key will play all the menu options available to you HOMEPAGE Table of Contents Guide Contents 00 Hear the time and date and sender s information of the message you just heard Sender information is not available on outside calls Move to the next message This does not Save or Discard the current message it is retained as new Scan Plays first 7 seconds of a message then skips to next message This is similar to the scan button on a radio It will allow you to find a specific message quickly To stop scanning press 1 Cancel and return to previous menu m or GROUP NEW OR OLD MESSAGES onty Messages can be grouped as either Reminders press 3 or Messages from a specific sender press 9 Additionally you can press and hear a summary of your mailbox con tents a Number of messages b Number of reminders c Number of urgent messages d Number of messages needing a callback e Number of private messages RECORD AND SEND A MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter 7 to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 3 Discard and Re Record 4 Set message Attributes Delivery Options SVMi 8 ONLY 69 5 Schedule Future
157. f information presented in this guide NETWORK FORWARDING Sall Forward Unconditional aciei tudin il Ea Ce 13 Forward BUB ail ete tree eee eer 13 Call Forward No 2 42 doit addis cie 13 DIALING FEATURES Speed DialiNg RETRO 14 Programming Personal Speed Dial Numbers 14 Last Num Redial da toda sabe auda 14 Save Number with Belial t Che cout 14 Pulse to Tone Changeover usados ici coi a sitio cis ducis 15 PAGING AND MESSAGING Making an Internal Page oni Lost nie 16 Making arn External PROB ai eiecit ees 16 auctis duisi Ea isa eee ad 16 Meet Me Page ATISWATD cocco etu acinis iain besuchten 16 Call Park and PAJE iiid em ca 16 Retrieving a Parked Call 17 Setting a Message Indicallon ntes 17 Returning amp amp 5 succi coii 17 Canceling a Message 2 18 Programmed MaESSS8S 2 18 CONVENIENCE FEATURES BO TG 42554 opa aa 19 Door Phone AUS 19 Account CodeS sasirik taika 19 20 WOULO GOUD 20 LOC ducc oa a cdi d eer eer 20 Changing your Station Passcode 2 2 tits 21 PERSONAL SPEED D
158. for the current call only While the caller is leaving a message or ringing you may Press 7 to immediately put the caller in your voice mailbox and mon itor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately B Press ANS RLS to answer the call using the handset or speaker 70 HOME PAGE Table of Contents Guide Contents AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being left This will prevent unauthorized people from listening to messages being left for you If the password option is turned on while a message is being left press the flashing AME light and enter your station password not your SVMi 8 pass word You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display key set you will also have the soft key options to pause and time the message SHORTCUTS Calling Calling a station that is busy or does not answer you can press to imme diately send the call to the called parties mailbox Being Called If your phone rings and you want to send the caller directly to your mailbox simply press 7 Direct Messaging 7 DSS To make it easy to leave messages for others i
159. g change Different day and night greetings may be programmed These change when the iDCS 100 system switches from normal day operation to evening opera tion Additionally an alternate greeting may be recorded to indicate a holi day an emergency or another temporary closure From time to time it may be necessary to manually change the active greeting from the current day or night to the alternate holiday RECORDING GREETINGS To record greetings or prompts you must have an AA RECORD key pro grammed on your keyset Select a quiet place where you will not be dis turbed Each AA card has 2 minutes of recording time Press the AA RECORD key Enter the passcode this can be supplied by your installation and service company Lift the handset and press HANDSET softkey Dial the first AA port this will usually be 3951 Enter the number of the prompt to record if in doubt get a list of the prompts from your installation and service company Begin recording after the tone when finished press the AA RECORD key Repeat as necessary PLAYING GREETINGS You may play the greetings to check that you are happy with the quality and content To do this you must have an AA PLAY key programmed on your keyset HOME PAGE Table of Contents Guide Contents Press the AA PLAY key Dial the first AA port this will usually be 3951 Enter the number of the prompt to play if in doubt get a list of the prompts from your installation and service compan
160. handset on hook press TRSF and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRSF to store your selection 40 HOME PAGE Table of Contents Guide Contents DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as press ing a programmable key These keys are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys The SCROLL key is used to display options available to the user at a partic ular time or during a specific procedure Press this key once while in the idle state to view the three main categories available 201 STN NAME CALL OTHER ANS ANSWER Guides you through the options to answer calls OTHER Guides you through features other than making or answering calls CALL Guides you through the options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL key to display additional options available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL key to display these additional options User instructions will be displayed in l
161. he button on your dial pad will scroll through these three options and Press TRANSFER to exit and store your selection To cancel any of these messages e With the handset on hook dial 48 plus 00 OR e With the handset on hook press TRANSFER and then dial 115 plus 00 and TRANSFER again to exit 53 TEXT MESSAGING 500 1 VERSION ONLY This feature allows two digital keyset users to respond to each other with preprogrammed messages After receiving an Off Hook Voice Announcement or Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message There are 25 messages 01 25 stored in system memory that can be sent to another display keyset Only the display keysets that are allowed in sys tem programming MMC 318 will receive the TMSG softkey in the display and use this feature Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN key to scroll to the desired message then press SEND The basics steps in text messaging are Press TMSG soft key to begin text messaging Dial the 2 digit number for the desired message Confirm this is the intended message then press SEND Wait for a reply from the other station step
162. he CID key and then press the REVIEW soft key f you have entries in your review list the most recent call will be shown first e You now CLEAR this entry OR Use NND to view more information about this call OR Press DIAL to call this person back OR 59 Press SCROLL and then press STORE to save this number in a person al speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system ad ministrator to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list 60 Table of Contents Guide Contents 5 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset The 64 red LED s provide visual indication of calls and features The extra programmable keys are used exactly like the ones on your keyset Make them DSS BLF keys or feature keys As a DSS BLF the size of the 64 button module allows for greater call status and faster call pro cessing The 64 button module does not support executive off hook voice announce OHVA and does not have a microphone A maximum of two 64 button modules can be assigned to any keyset 61 SVMi 4 SVMi 8 This section describes how to setup your mailbox and how to use the vari ous mailbox owner features Please review this section carefully
163. he Listed Directory Number LDN unless a separate bill to number has been specified in which case the bill to number will be sent Note that ANI does not provide calling party NAME only the number The phone system can provide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI and PRI type circuits on the iDCS On BRI circuits the iDCS only supports number delivery and like ANI a name can be attached to the tele phone number of frequent callers via the Caller ID translation table On 5ESS and NI2 PRI circuits both name and number support is provided on the iDCS system On a DMS100 circuit only number service is provided SELECTING YOUR CALLER ID DISPLAY You can decide if you want to see the Caller ID name or Caller ID number in the display Regardless of which one is selected you can press the NND key to view the other pieces of Caller ID information To select the type of Caller ID information you wish to view first e With the handset on hook press TRSF and then dial 119 e Dial 0 for CID options 1 for ANI options or 2 for CLI options e Dial 0 if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first e Press TRSF to exit and store your selection 48 Guide Contents VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can pr
164. his statistic is a real time statistic and So will not print on a report Status This screen shows the agents name extension number and status The sta tus can be in Group Out of group or in DND This statistic is a real time sta tistic and so will not print on a report Calls Answered The total number of calls received by the agent This does not include ring no answer to a agent station If the total number of all agent calls is less than the calls received by the group it is possible that calls were unanswered by an agent and went to final destination or that callers hung up while in queue If the total number of all agent calls is more than the calls received by the group it is possible that calls were transferred from one agent to another Average Call Time This is an average of all the call durations for the agent HOME PAGE Table of Contents Guide Contents Average Ring Time This is an average of all the ring times for the agent Ring times are previ ously explained CALL STATUS CS This key may be programmed on each agent keyset to provide an indica tion of waiting calls at the UCD group This key has no effect when pressed but will flash amber or red to indicate that calls are waiting There are two levels that can be programmed for this key the are CS level 1 and CS level 2 By default these levels are 05 for level 1 and 10 for level 2 This means that when there are 5 or more calls in queue at the UC
165. iDCS 100 USER INSTRUCTIONS E TECHNICAL MANUAL TABLE OF CONTENTS JUNE 2002 Table of TABLE OF CONTENTS Contents USER INSTRUCTIONS SECTION PART DESCRIPTION PAGE 1 ENHANCED DISPLAY PROGRAMMING 1 1 OVERVIEW RR 1 1 1 2 LOCKING YOUR KNEYSE sciant ari aiitem 1 4 1 3 CHANGING YOUR PASSCODE 1 5 1 4 CALL FORWARDING 1 6 1 5 SETTING YOUR ANSWER MODE 2 1 9 1 6 PROGRAMMING YOUR STATION S NAME 1 10 1 7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS 1 12 1 8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS 1 13 1 9 ADDING EXTENDERS TO KEYS netos 1 14 1 10 CHECKING STATION STATUS iius iiic 1 15 1 11 CHANGING YOUR TIME AND DATE DISPLAY 1 16 1 12 SETTING STATION ON OFF OPTIONS 1 17 1 13 SELECTING A BIN TOME ciun 1 19 1 14 ALARM REMINDER ee REL UTE HER EE CH Po RES 1 20 1 15 VOLUME i a i salad a ale iudi aerated 1 21 1 16 SETTING A PROGRAMMED MESSAGE 1 23 1 17 ALARM REMINDER WITH MESSAGE cis 1 24 1 18 CALLER ID DISPLAY 1 25 iDCS KEYSET USER GUIDE 3 DCS KEYSET USER GUIDE 4 STANDARD TELEPHONE USER GUIDE 5 SYSTEM ADMINISTRATION AND SPECIAL FEATURE
166. ill allow calls to be charged to a specific account e During any outside call press the account ACCT key e Enter the account code maximum 12 characters including and Press the ACCT key again Your conversation will not be interrupted NOTE If you make an error before you complete the account code press the ACCT key twice and redial the correct code Only the last account code dialed will be printed ACCOUNT CODES ics 500 version When equipped with optional equipment your system will allow calls to be charged to a specific account e During any outside call press the account ACC key e Enter the digit account code bin number when prompted OR If your key has an extender of 000 enter the account code maximum 12 characters including and and press 000 again OR If your key has an extender other than 000 001 999 account code con tained in that bin will automatically be entered for your 39 LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away You can unlock it when you return Your default station passcode is 1234 1 2 0 LOCKED LOCKED NO ACCESS DENIED Make outside calls Receive outside calls YES Make intercom calls YES Receive intercom YES calls While on hook press TRANSFER and then dial 100 Dial your four digit station passcode Dial 1 to locking outgoing 2 for locked all calls or 0 to unlock e Press T
167. ing the above format OLD 3020994 1445 NEW WMMDDYY HHMM 3 Verify the time and date and reenter them if necessary 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program If you have entered invalid data you will receive an INVALID ENTRY mes sage for three seconds Reenter the correct date and time If the information you entered is incorrect repeat the procedure RESET STATION PASSCODES TO DEFAULT Individual keyset users can set or change their own individual passcodes These passcodes are used to lock and unlock keysets override toll restric tion and access the DISA feature At times it may be necessary for the sys tem administrator to reset a station s passcode to default 1234 This pro gram cannot be used to display passcodes only to reset them PROGRAM KEYS UP amp DOWN Select the extension number HOLD Press to reset the passcode Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 101 Display shows 201 PASSCODE PASSCODE 12 2 Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right 205 PASSCODE PASSCODE 205 PASSCODE PASSCODE 1234 3 Press HOLD to reset the passcode 4 Press the right soft key to return to step 2 OR press TRSF to store and exit programming OR pr
168. intment Beminder Alam Clock asian 37 Door Phone alls arsaa anita 38 HOMEPAGE Table of Contents Guide Contents Executive Secretary Hotline 2 38 Group EISIEPDIDO Eb ub RE 39 Account unti ddr eos 39 LOGRO ere rere ree ne Pee fe tee ioa asd dd o try 40 ENERO 40 Off Hook Voice ANNOUNCE toss 40 41 41 ORNA REJE Citin nde cance ated cad 42 In Group Out of Group RR E 42 CUSTOMIZING YOUR KEYSET AME PaSSWOEG caes icai cesses tert ini Eana antennae 43 Auto Gamp OM iioii und ES 43 Select PUng TONE ii Las doeet iaio iiaea 43 Change Your PESCE Louie iudici odes cocotte tas 43 Set Answer Mode 22 2 andato acidi 44 Set Answer ere A09 Mmmm 44 Automate Fold isi blanc ci ob ii eae becca alee 44 Headset OperatiO einer cea 44 EIOE BODL ince itches kin 44 Key Confinmation VN RES 45 Rejoining d Page uiis incisa adis 45 utl lid MT 45 AUO ANSWer 46 Display Speed Dial NaMe uiuos
169. ion disconnect the call or hang up your phone to end the investigation e At your keyset press the INVESTIGATE key Enter your station passcode Default passcodes cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP to disconnect the call TEAR HERE NOTES 1 Ifthe call is an outgoing call the NND key will not appear 2 This feature requires optional software and or hardware Please ask your installation and service company for details WARNING This feature may violate state or federal laws concerning the right to privacy Samsung Telecommunications America is in no way responsible for the possible misuse of this feature NOTE This information is NOT repeated in this user guide SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed you must first open sys tem programming using the passcode you have been assigned You must use a display keyset Should it become necessary to change this passcode see your service company While on hook press TRSF and then dial 200 Your display shows ENABLE CUS PROG PASSCODE Dial the four digit passcode The display shows ENABLE CUS PROG DISABLE Dial 1 to enable The display shows ENABLE CUS PROG ENABLE Press TRSF The keyset returns to its id
170. ion is available only if the Administrator has assigned you the Screening feature Example Hi this is John Smith I m sorry but just cannot speak with you at this time Please choose from the following options You may also edit each one of the greetings 1 9 Edit Personal Greetings Follow the instructions to record your greeting message When you are done recording your message you will be able to listen to the message you recorded save the message you recorded and return to the previ ous menu record the message again or exit without saving the mes sage Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the salutation part of the greeting should be very general Edit Mailbox Greeting Used whenever a caller reaches your mailbox This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave me a message will call you as soon as can Note This greeting will only play if none of the 5 personal greetings has played to the caller MAILBOX ADMINISTRATION The Mailbox Administration menu is used to turn on and off your pager noti fication message alert options and other sent message control features 1 Message Alert
171. ions numbers can be exchanged If incom patible set types are selected the system will provide an ERROR NO MATCH message 12 button and 24 button key assignments should be taken in con sideration when relocating these type of sets The table below shows which phones can be switched with each other NOTE In order to use this program it must first be activated by a technician Please see your installing company to have this done if you wish to use this program PROGRAM KEYS UP amp DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next program HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF 315 SET RELOCATION Display shows EXT EXT 2 Enter first station number e g 202 SET RELOCATION Press RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT soft key to enter data EXT 202 EXT 210 4 Display will return to STEP 1 SET RELOCATION Go to STEP 2 EXT EXT OR press TRSF to store and exit programming 34 HOME PAGE Table of Contents Guide Contents SYSTEM MAINTENANCE DCS 28B with iDCS 14 ALARMS The iDCS 500 system with a LAN board installed and the iDCS 100 Enhanced Software version system provide a feature that self checks for any failures If a failure does occur in the iDCS software or hardware
172. ip Label the designation strip Replace the strip and BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig nation strip Label the designation strip Replace the strip and cover cover DIGITAL COMMUNICATION SYSTEM SPEAKER For handsfree operation and ringing PULLOUT DIRECTORY TRAY ANSWER RELEASE KEY 6 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom calls outside lines and many other System features 6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features VOLUME CONTROL KEYS Used to set independent levels for handset Speaker background music ring and page volumes SPEAKER KEY Used to switch call to speaker phone HOLD KEY TRANSFER KEY MICROPHONE For handsfree operation TRANSFER KEY SPEAKER For handsfree operation and ringing PULLOUT DIRECTORY TRAY 3 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS 1 2 3 Used for CALL buttons intercom calls outside lines and many other sys tem features 4 PROGRAMMABLE KEYS WITH RED LIGHTS 4 5 6 7 Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system fea tures HOLD KEY
173. keys or lines may be assigned to groups When they are in a group you access aline by dialing an access code or pressing a route button For example dial 9 or press a LOCAL key to get a local outside line If Least Cost Routing is used pressing the LCR key will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is num bered beginning with 701 then 702 703 etc Direct Station Selection DSS keys are programmed to ring specific sta tions You can press a DSS key instead of dialing the extension number A DSS key lights red when that station is busy Busy Lamp Indication iDCS keysets provide distinctive ring patterns e Outside calls have a single ring tone repeated e Internal calls have a double ring tone repeated e Door phone calls and alarm appointment reminders have a triple ring tone repeated CALL INDICATIONS The keys on your phone have light emitting diodes LEDs These are tri col ored LEDs that light green red or amber green and red together Intercom calls also called internal calls always appear on your CALL but tons They will always light green You can have up to eight CALL buttons but at least two are recommended Outside calls appear on individual line keys if they are assigned When an individual line is not assigned to its own key it will appear on a CALL button HOME PAGE Table of Contents Guide Contents Your outside calls will light
174. l ap pear instead of ALARM REMINDER To program reminder messages e Press TRANSFER and then dial 116 50 HOME PAGE Table of Contents Guide Contents Dial the alarm number 1 2 or 3 e Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock e Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type Write your message using the dial pad keys Each press of a key selects a character Pressing the next key moves the cursor to the next position For example if your message is TAKE MEDICATION press 8 once to get the letter Press 2 once to get Press 5 twice to get Con tinue selecting characters from the following table to complete your message e Press the TRANSFER key to store the alarm and reminder message Repeat for each alarm if needed COUNT 1 2 3 4 5 DIAL 0 gt 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H 4 DIAL 5 J K L 96 5 DIAL 6 M N 6 DIAL 7 R S 7 DIAL 8 T U V k 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL 7 To cancel an individual alarm and reminder message Press TRANSFER and then dial 112 Dial alarm number 1 2 or 3 Press the HOLD key Press the TRANSFER key 51 PERSONAL
175. le condition Press TRSF and then dial the three digit program code you want to access Follow the instructions for that program NOTE You must begin programming within 30 seconds Once you are in programming any delay of more than 30 seconds between key strokes will cause the system to automatically close programming CUSTOMER LEVEL ACCESS USING THE PROG KEY A designated keyset may be programmed with a PROG key which allows access to the following areas of system programming When pressed you must enter your station passcode the default code 1234 must be changed followed by the MMC number The only MMCs that may be entered from pressing the PROG key are as follows MMC 100 Station Lock for All Stations MMC 102 Station Forward for All Stations MMC 104 Station Name MMC 115 Program Message for all Stations MMC 505 System Day and Time MMC 705 System Speed Dial MMC 706 System Speed Dial Name 10 CHANGING FEATURE PASSCODE You can change individual feature passcodes This program is used to change the passcodes for several features These features are the following RING PLAN SERVICE DISA ALARM ALARM CLEAR and AA RECORD Note Each passcode is four digits long Each digit can be O to 9 PROGRAM KEYS UP amp DOWN Select the extension number HOLD Press to reset the passcode to default settings Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF an
176. lection To call this telephone number just press the One Touch Speed Dial button NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIAL key or dial 19 NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 Redial does not apply to intercom calls 29 MANUAL RETRY WITH REDIAL iDCS 500 L VERSION While you are on an outside call listening to a busy signal and you want to redial the same number dialed e Press the REDIAL key This will hang up your existing call and manually redial the same number dialed You can repeat this operation for a limited number of attempts SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 The saved telephone number is stored in memory until you save anoth er number 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additional digits following a speed dial number or chain as many speed dial
177. lish the conference NOTE To leave the conference hang up Control is passed to the next inter nal station If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference FORWARDING CALLS You may forward your calls to another station group of stations or an exter nal telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER keys press one to turn that forward feature on A steady red light reminds you what forward condition is activated You can clear all call forward conditions set at your station by lifting the hand set and dialing 600 19 FORWARD ALL CALLS To forward all your calls under any condition to another station e Dial 601 plus the extension or group number Receive confirmation tone and hang up NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing 2 The station that receives a Forwarded All call can transfer the call to the forwarded station This is useful when you are expecting an important call but you do not wish to be disturbed by other cal
178. livery and like ANI a name can be attached to the tele phone number of frequent callers via the Caller ID translation table On 5ESS and NI2 PRI circuits both name and number support is provided on the iDCS system On a DMS100 circuit only number service is provided SELECTING YOUR CALLER ID DISPLAY You can decide if you want to see the Caller ID name or Caller ID number in the display Regardless of which one is selected you can press the NND key to view the other pieces of Caller ID information To select the type of Caller ID information you wish to view first e With the handset on hook press TRANSFER and then dial 119 e Dial 0 for CID options 1 for ANI options or 2 for CLI options e Dial 0 if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first e Press TRANSFER to exit and store your selection 57 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset Either the CID name or CID number will show in the display depending on your Name Number selection To view Caller ID information for calls that have been camped on to your keyset press the NEXT key If your keyset does not have a NEXT key press the CID key and then the NEXT soft key SAVING THE CALLER ID NUMBER At any time during an incoming call that provid
179. ll press the ACCT button or dial 47 plus a valid bin number press the ACCT button again and then select a C O line For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing ANSWERING AN OUTSIDE CALL Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the ANS RLS key to automatically answer on the speakerphone NOTE Ifa call is flashing at your keyset but not ringing you must press the flashing button to answer UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device To answer calls ringing this device dial 67 or press the UA key This device can operate in any one of the six different ring plans NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before dialing 14 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH key may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH key to send a flash to the tele phone company This is required for some custom calling features or CEN TREX use NOTE Flash
180. ls 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL key the TRSF key will light to indicate Forward All has been set and calls to this station have been transferred elsewhere FORWARD BUSY To forward calls to another station when you are on the phone e Dial 602 plus the extension or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press SPK before you begin dialing FORWARD NO ANSWER To forward calls to another station when you do not answer e Dial 603 plus the extension or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK key before you begin dialing FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed you may set both of these at the same time Dial 604 Receive confirmation tone and hang up 20 HOME PAGE Table of Contents Guide Contents NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B button phone before you begin dialing FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now Dial 605 plus your extension number Receive confirmatio
181. ls for which CID information has been received Dial 64 and dial the system administrator passcode Scroll through the entries using the VOL keys CID ON SMDR The Station Message Detail Records SMDR report can be set to include the CID name and number for incoming calls This format expands the print out to 113 characters You must use a wide carriage printer or an 80 column printer set to the condensed print option NUMBER TO NAME TRANSLATION The system provides a translation table of 400 entries in the iDCS 500 M 1500 in the iDCS 500 L LE version or 350 entries in the iDCS 100 system for use in areas that do not provide name and number sometimes called deluxe Caller ID or when ANI is received When the CID or ANI number is received the table is searched When a match is found the system will dis play the corresponding name from the table This will allow users in areas that do not support deluxe Caller ID or have only ANI service to provide names for callers HOMEPAGE Table of Contents Guide Contents HOMEPAGE Table of Contents Guide Contents CALLER ID SPECIAL FEATURES INVESTIGATE Investigate allows selected stations with a special class of service to investigate any call in progress If CID information is available for an incoming call you will know to whom this station user is speaking For outgoing calls you can see the number that was dialed After investi gating you may barge in on the conversat
182. ls ringing this device dial 67 This device can operate in any system ring mode SENDING A FLASH While you are on an outside call hookflash receive transfer tone and dial 49 to send a flash to the telephone company This may be required for some custom calling features or CENTREX lines Note Flash is not available on an ISDN circuit RECALL DIAL TONE Hookflash and then dial 18 to disconnect your outside call and receive tele phone company dial tone for a new call BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line While on that call hookflash receive transfer tone and dial 44 When the line becomes free the system will call you back Lift the handset receive dial tone and dial the telephone number or the speed dial number again NOTE A callback will be canceled if it is not answered within 30 seconds INTERCOM CALLS CALLING OTHER STATIONS Lift the handset Dial the extension number or group number Wait for the party to answer If you hear several brief tone bursts instead of ringback tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset ANSWERING INTERCOM CALLS Lift the handset and you are automatically connected to the ringing call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you recei
183. n access the tie line and make intercom calls to stations in your system Answer tie line calls ringing at your station as you would any other outside call They can be put on hold transferred and conferenced in the same manner as are other outside calls IN AND OUT ON TIE LINE Users accessing the tie line from the other system can get a line in your sys tem and make outgoing calls These calls can be controlled by assigning a dialing class to the tie line For further information see your service compa ny CALLER ID SPECIAL FEATURES NOTE The Caller ID features below require optional software and or hardware Please ask your installation and service company for details ABANDON CALL LIST The system has a system wide abandoned calls list that stores CID informa tion for the last 50 calls in the iDCS 500 M and iDCS 100 100 in the iDCS 500 L LE version that rang but were not answered and were accompanied with valid CID information Calls with CID information consisting of OUT OF AREA PAYPHONE or PRIVATE will not be stored in the list The abandoned calls list is accessed using the system administrator s passcode When re viewing this list you are provided options to CLEAR the entry or DIAL the number You can use the NND key to toggle between the CID name CID number and the date and time the call came in The system must be using LCR to dial numbers from the abandoned calls list To view the list of abandoned incoming cal
184. n is not turned on 0000 calls received today Press the UP key You will be presented with the following display It shows you the longest time a caller waited in queue before answered by an agent longest queue time is 00 00 Agent Throughout the AGENT menu you can press the SCROLL key at any time to view an individual station s data You can also use the UP and DOWN keys to move between stations When you press AGENT you will be presented with the following display The available number shows how many agents are programmed in this particular UCD group The logged in number shows how many agents are currently available to take calls not in Do Not Disturb DND logged out or busy 06 available 05 logged in Press the UP key You will be presented with the following display It shows you the first station in the UCD group its associated directory name and the status of that station in group out of group or in DND 212 FRED SMITH Status IN NOTE Press the key directly below the word IN or OUT to change the sta tus of the station to the opposite condition DND cannot be changed here Press SCROLL You will be presented with the following display It shows you haw many calls station 212 answered It is possible for this total to rep resent more than one day s calls if the AUTO CLEAR option is not turned on 212 answered 000 calls today Press SCROLL You will be presented with the following display It shows
185. n tone and hang up If you want a specific extension s calls forwarded to your phone Remote Call Forward e Dial 605 plus the desired extension number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK key before you begin dialing FORWARD TO AN EXTERNAL NUMBER To forward outside calls to a number outside of your business you must have a FWD EXTERNAL button on your keyset While on hook press TRSF and then dial 102 Dial 6 e Dial the outside line access code followed by the telephone number that you want e Press TRSF to store e Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off NOTES 1 External Call Forward will cancel all other call forwarding instructions 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or MONITOR key if you are using a 7B phone before you begin dialing 3 Intercom calls to your station may be forwarded to an external number outside your business if your installation company has enabled this fea ture 21 FORWARD To forward your phone when you activate DND e Dial 607 plus the extension number or group number Receive confirmation tone and hang up NOTE 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing CALL FORWA
186. n your office with out having to dial their extension number first keyset users may simply dial 7 plus a mailbox extension number and leave a message directly If you dial a busy extension press 7 to connect directly with the mailbox Self Memo Pressing will leave a message in your own mailbox 71 Guide Contents INTERACTIVE DISPLAYS PERSONAL SPEED DIAL NUMBERS Display keyset users have the added advantage of using the soft keys and CODE NAME TELEPHONE NUMBER displays to play save delete reply call forward rewind pause fast for ward change the volume get message information or help 00 Viewing Mailbox Contents 02 If you have new messages in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the 03 SVM 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 72 7 Guide Contents PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 74 Es EO E PAGE Guide Contents TABLE OF CONTENTS Contents rms 200K Contents ABOUT THIS BOOK STANDARD TELEPHONE THINGS YOU SHOULD KNOW T USER GUIDE OUTSIDE CALLS Making an Outside Call ai iis astris ottica 4 Answering Outside Call Latet iain 4 LRM NET uada
187. nal Administration This area is used during the initial set up of your mailbox see next sec tion 77 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes that are rarely changed Use these when you initially set up your mailbox You probably will not need them after that 1 Setting your Password From the Main Mailbox Menu press 7 SVMi 4 ONLY From the Main Mailbox Menu press 7 SVMi 8 ONLY 2 Recording your Name Use this option to record your name Your recorded name is played in several different situations It is important to record your name for prop er operation of the SVM system From the Main Mailbox Menu press 7 SVMi 4 ONLY From the Main Mailbox Menu press 7 SVMi 8 ONLY 3 Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know your extension number From the Main Mailbox Menu press 7 SVMi 4 ONLY From the Main Mailbox Menu press 7 SVMi 8 ONLY Press 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Follow the instructions to enter a new name You will be prompted to enter your last name and then your first name This must be done in order for the directory feature to work correctly 4 Extended Prompting SVMi 8 ONLY Use this option to drastically reduce the number
188. nce to next MMC OR press TRSF to save and exit programming DEFAULT DATA NONE 32 HOLIDAY This program provides the ability to set as many as 20 different holidays Each holiday will override the System Operating Mode for that particular date with a programmed ring plan PROGRAM KEYS UP amp DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right HOLD Used to clear an entry ACTION DISPLAY 1 Press TRSF and then dial 512 RING PLAN Display shows FOLLOW1 2 Press the right soft key to move the RING PLAN cursor to bottom half of display FOLLOWL 3 Enter the desired ring plan e g 0 6 RING PLAN Display will return to STEP 1 FOLLOW4 4 Press UP or DOWN to change display ASSIGN HOLIDAY to holiday assignment 01 5 Press the right soft key to move the ASSIGN HOLIDAY cursor to bottom half of display 01 6 Enter a desired holiday date ASSIGN HOLIDAY e g 1225 01 7 Press TRSF to store and exit ASSIGN HOLIDAY programming OR press SPK to store 01 1225 and advance to the next program 33 Guide Contents CUSTOMER SET RELOCATION This program is used to swap information associated with two stations All assignments such as trunk ring station group station COS station speed dial etc will follow this program 12 button keysets and 24 button keysets can be exchanged Basic 7 button keysets can be exchanged with Basic 7 button key sets Single line stat
189. ng Please refer to the Enhanced Display Programming Section provided by your installation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset 45 DESCRIPTION EXTENDER BOSS Boss and Secretary 1 4 DP uuu Direct Pickup Extension or station group number 09 Direct Station Any extension number FWRD Call Forwarding 0 7 Group Pick Up 01 20 In Out of Group Any group number you are part MMPG Meet Page 0 9 k PAGE 0 9 Park orbits 0 9 RP Ring Plan ones 1 6 HOLD for none PMSG Programmed Messages 01 30 asus Station Group 500 or 5000 through 549 or 5049 SPD uenis Speed Dialing 00 49 500 999 DIR Directory PERS 1 SYS 2 or STN 3 WT assesses Voice Mail Transfer Voice Mail Group number 501 549 NOTE Confirm that the cursor is placed correctly before you enter the tender LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9
190. ng plan 3 the RP3 button will light steady red and when off the light will also turn off CALLING THE SYSTEM OPERATOR Any station that dials O will ring its assigned operator If tenant service is used each tenant may have a different operator or operator group Calls to the system or tenant operator are easily identified because the CALL key will have a fast flashing red light Station users will never receive a busy signal when they dial 0 or the operator group number The calls will continue ring ing in queue until answered OPERATOR RECALLS Transferred calls that go unanswered will recall to the station that originated the transfer Should the station that originated the transfer not answer the re call the call will be sent to the operator as a transfer recall A call left on hold will recall the station that put it on hold If the hold recall is unanswered at the station that originated the hold the call is sent to the oper ator Both types of recalls will ring and have a slow flashing amber light on the LINE key or CALL key EXECUTIVE BARGE IN If you want to break into another conversation you must be allowed to barge in and the other station or trunk must not be secure Dialthe desired extension or trunk number and listen for the busy sig nal Press the BARGE button and begin speaking after the tone Hang up when you are finished The system can be set for one of the three following barge in options
191. nouncing party e To return to your first party press the key corresponding to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the hand set to avoid an echo effect 2 You cannot off hook voice announce to single line telephones If your keyset is associated with a DCS 32 Button Add On Module you can receive Executive OHVA calls Executive Off Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add On Mod ule AOM Use caution because the conversation through the AOM may possibly be heard by the caller on the keyset When you receive an execu tive OHVA through your AOM e Reply by speaking in the direction of the microphone in the AOM unit e Adjust the volume with the VOL keys on the AOM unit e Press the SPK or the MONITOR key on the AOM to disconnect the an nouncing party NOTES 1 Executive off hook voice announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Press ing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OHVA REJECT Your keyset can be programmed with an OHVA Reject REJECT
192. nt code entered will be verified from a system list of 500 entries for the iDCS 500 M version software and iDCS 100 software or from a list of 999 entries for the iDCS 500 L LE version software Forced verified codes can contain the digits 0 9 HOME PAGE Table of Contents Guide Contents NOT VERIFIED When set for this option the user must enter an account code for all outgo ing calls but the account code is not verified against the system list Non ver ified account codes can contain the digits 0 9 and USING FORCED ACCOUNT CODES Lift the handset and press the ACCT CODE key or dial 47 Enter the account code Press the account code button again press TRSF or hookflash on an SLT If a correct code is entered you will hear a dial tone and you can make an outside call in the usual manner If an incorrect code is en tered the station returns error tone This code will always print on SMDR reports For information on entering and changing forced account codes see the system administrator programming section of this book AUTHORIZATION CODES Authorization codes are used to validate a station user and give permission to make a call These four digit authorization codes can be either forced or optional but if used are always verified from a system list of 250 entries for an iDCS 100 or iDCS 500 M system and 500 entries for an iDCS 500 L LE system Each authorization code has an associated class of service When the
193. o Answer and Forward Busy destination are already programmed To cancel Forward No Answer Busy lift the handset and dial 600 OR dial another forward code e g 601 FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now Dial 605 plus your extension number Receive confirmation tone and hang up 11 If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 605 plus the desired extension number Receive confirmation tone and hang up To cancel Forward Follow Me lift the handset and dial 600 OR dial anoth er forward code e g 601 FORWARD TO AN EXTERNAL NUMBER To forward calls to a number outside of your business Lift the handset to go off hook then dial 15102 Dial the outside line access code followed by the telephone number Wait and listen for confirmation tone and hang up NOTE External Call Forward will cancel all other call forwarding instructions FORWARD DND To forward your phone when you activate DND Dial 607 plus the extension number or group number Receive confirmation tone and hang up STATION CALL PICKUP To pick up answer a call ringing at another station Lift the handset and dial 65 plus the extension number of the ringing phone GROUP CALL PICKUP To pick up answer a call ringing in any pickup group Lift the handset and dial 66 plus the desired group number 01 20
194. o cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all message indications left at your keyset dial 42 plus your exten sion Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing HE MESSAGES Press the MESSAGE key or dial 43 The first station that left a message will be called automatically If that station does not answer your MES SAGE light will stay on e Repeat until all messages have been returned in the order received 34 PAGE Table of Contents Guide Contents e Your MESSAGE light will turn off when all messages have been re turned NOTES 1 Display keyset users can view message indications and return them in any order See Viewing Message Indications under Display Features 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 3 lf a message has been left at your keyset by a keyset in Auto Answer you must manually cancel the message after it has been returned PROGRAMMED MESSAGES When you will be away from your phone for any length of time you can leave a programmed station message Display stations calling you will see this message and be informed of your status or follow your instructions e Dial 48 plus an
195. o it for conference room type applications These microphones require an EXTMIC key pro grammed on the keyset to activate or deactivate them Table of Contents Guide Contents ASSEMBLING YOUR KEYSET Place the keyset face down on a flat surface Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key set body with your fingertips Plug the handset cord into the jack marked with the symbol Route the handset cord out the RIGHT side of the keyset as you look at it face down Reattach the base pedestal Plug the line cord into the jack on the base of the keyset marked with the LJ symbol and route it through one of the cable channels in the bottom of the base pedestal 11 HOME PAGE Table of Contents Guide Contents ADDING AN ADDING A KEYSET iDCS 14 BUTTON KEY STRIP DAUGHTERBOARD MODULE e Place the keyset face down on a flat surface e M Place the keyset face down on a flat surface e Remove the base pedestal by placing your thumbs over the attachment e Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the clips and press outward while simultaneously pressing down on the key keyset body with your fingertips set body with your fingertips Remove the ribbon cable knockout from the bottom of the keyset Remove the two knockouts from
196. o return to step 2 OR Press the transfer key to store and exit 1 23 iDCS 100 TECHNICAL MANUAL 1 17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones Each alarm may be one of the following three types 0 NOTSET The alarm is not set 1 TODAY ONLY automatically 2 DAILY USER INSTRUCTIONS PART 1 JUNE 2002 The alarm will ring at the programmed time and be canceled The alarm will ring each day at this time In addition each alarm may be accompanied by a 16 character message that will be displayed while the alarm is ringing NOTE These are the same three alarms described in Alarm Reminder This procedure allows a message to be added A display keyset is necessary to view messages ACTION 1 Press the transfer key followed by 116 Display shows Dial 1 3 to select the alarm e g 2 OR Press UP or DOWN to select the alarm Press the right soft key to move the cursor Enter the alarm time in 24 hour clock format e g 1300 Display automatically advances to step 4 Dial the valid entry from the above list for the alarm type OR Press UP or DOWN to select the alarm type Press the right soft key to move the cursor Enter messages using the method in Programming Your Station s Name Press the right soft key to return to step 2 Press the transfer key to store and exit 1 24 DISPLAY 201 ALM REM 1 HHMM NOTSET 201 ALM REM 1 HHMM NOTSET
197. ode THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset See the sys tem manager to get your most frequently used features assigned to your programmable keys When changes are made be sure that your program mable keys are relabeled properly Lines from the telephone company are C O lines Calls on these lines are referred to as outside calls Your system can have individual C O line keys or lines may be assigned to groups When they are in a group you access a line by dialing an access code or pressing a route button For example dial 9 or press a LOCAL key to get a local outside line If Least Cost Routing is used pressing the LCR key will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is num bered beginning with 701 then 702 703 etc Direct Station Selection DSS keys are programmed to ring specific sta tions You can press a DSS key instead of dialing the extension number A DSS key lights red when that station is busy Busy Lamp Indication DCS keysets provide distinctive ring patterns Outside calls have a singl
198. omer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 708 ACCOUNT CODE Display shows 001 2 Dial the account code entry e g 005 ACCOUNT CODE OR press UP or DOWN to select the 005 entry number and press the right soft key to move the cursor 3 Enter the account code via the dial pad ACCOUNT CODE e g 1234 maximum of 12 digits and 005 123456789012 press the right soft key to move the cursor back to step 2 4 Press TRSF to store and exit pro gramming OR press SPK to store and advance to the next program 29 Table of Contents Guide Contents STATION TIMERS Each station can have five timers customized for them to accomodate sta tion users with individual work habits These timers are as follows NO ANS FWD Answer Forward This is the amount of time a call will ring at a station before it forwards to the Forward No Answer destination The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the transfer recall timer or transferred calls will not forward DTMF DUR Duration This is the duration of DTMF tones sent to an analog voice mail port The default duration is 100 milliseconds and the range is 0100 to 9900 millisec onds F DGT DELY First Digit Delay This is the time the system will wait before sending DTMF digits to a voice mail port The default time is 600 milliseconds and the r
199. on It will select the same line and dial the stored number If necessary you can select a different line and then press the SNR button 31 PAGING MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers Lift the handset Press the PAGE key or dial 55 Dial the desired zone number 0 1 2 3 or 4 After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers Lift the handset e Press the PAGE key or dial 55 e Dial the desired zone number 5 6 7 or 8 OR Dial 9 to page all external zones e After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets and external speakers at the same time e Lift the handset e Press the PAGE key or dial 55 e Dial or press the ALL PAGE key e After the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress 32 Table of Contents Guide Contents MEET ME PAGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRANSFER
200. on your keyset This will place the orig inal party on hold and allow you to talk to the announcing party e To return to your first party press the key corresponding to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the hand set to avoid an echo effect 2 You cannot off hook voice announce to single line telephones If your keyset is associated with a DCS 32 Button Add On Module you can receive Executive OHVA calls Executive Off Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an OHVA through your DCS 32 Button Add On Mod ule AOM Use caution because the conversation through the AOM may possibly be heard by the caller on the keyset When you receive an execu tive OHVA through your AOM e Reply by speaking in the direction of the microphone in the AOM unit e Adjust the volume with the VOLUME keys on the AOM unit e Press the SPK key on the AOM to disconnect the announcing party NOTES 1 Executive off hook voice announce can only be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Press ing this key will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking
201. one UCD group If you are a su pervisor you will have a special key assigned to your display keyset that will allow you to administrate the UCD group Your keyset will have a separate SUPERVISOR key for each UCD group UCD alarm conditions will show by flashing these keys ALARMS Your installation and service company may have programmed alarm condi tions to alert you to the following e The number of calls waiting at the UCD group has exceeded a specific programmed number e The amount of time a caller has been waiting has exceeded a specific programmed time e Both options above When the alarm is activated at your keyset one of the following will occur e Your SUPERVISOR key will flash and the keyset display will indicate the type of alarm condition time or number of calls ALARM SUPERVISOR Or ALARM SUPERVISOR 5XX RING TIME 5XX QUEUE TIME e Your SUPERVISOR key will flash and the keyset display will indicate the type of alarm condition time or number of calls and an audible alarm will sound NOTES 1 Pressing the SUPERVISOR key has no effect on the visual alarm but it will cancel the audio alarm stop it from ringing until the next activation itis not disabled permanently 2 Your keyset will indicate a visual alarm condition for as long as the alarm condition exists SUPERVISOR KEY Throughout this guide the displays used are for example only The numbers and names on your display may differ slightly Press
202. oose to handle the call From an idle keyset e Press the INQUIRE key OR Press the CID key and then the INQUIRE soft key e Dial the trunk number e You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE If you are on a call e Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number e You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 f you inquire about an outgoing call you will receive a call no longer available display REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to your key set This list can contain 10 50 calls in a last in first out basis The list in cludes calls that you answered and calls that rang your keyset but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number To access the CID information stored in your REVIEW list e Press the REVIEW key OR Press t
203. or Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7B phone NOTES 1 If you have a DSS key assigned to an extension or station group you may press this key instead of dialing the number If you are using a 7 Button Set you must pick up the handset to speak to the calling party If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or the MONITOR key if you are using a 7B phone before you begin dialing ANSWERING INTERCOM CALLS When your keyset rings simply lift the handset OR press the ANS RLS key to be connected to the calling station If you are using 7B phone you must pick up the handset to speak to the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MONITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE INTERCOM CALLS ONLY When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement Press ANS RLS to turn on the microphone and speak handsfree OR lift the handset to reply To finish the call replace the handset or press the ANS RLS key 13 AUTO ANSWER MODE INTERCOM CALLS ONLY When another station calls you your keyset will sound a brief attention tone and then automatically
204. ortion of an ongoing internal page after you return your keyset to idle To enable this feature e With the handset on hook press TRANSFER and then dial 110 e Dial 051 to turn this feature on or 050 to turn it off e Press TRANSFER to store your selection RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the ANS RLS key This method will always answer calls in the order they arrived at your keyset When you turn ring preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection 45 AUTO ANSWER CALLS This option will allow CO calls that directly ring your phone to auto answer When a CO call arrives at your station and this option is set to ON your phone will sound two beeps the same as when a screened transfer is com pleted and you will be connected to the CO call In order for this option to work the station must also be programmed for auto answer see SET ANSWER MODE While on hook press TRANSFER and then dial 110 Dial 151 to turn Auto Answer CO on or 150 to turn it off Press TRANSFER to store your selection NOTE Outside lines must ring your station directly for the Auto Answer CO to work Lines ringing a station group will not cause your
205. ou will see references to hookflash A hookflash is a momentary operation of the hookswitch required for a feature operation Some telephones have a FLASH key This key may be pressed instead of the hookswitch C O LINES Lines from the telephone company are lines Calls on these lines are referred to as outside calls These C O lines are accessed by dialing an access code For example dial 9 to get a local outside line or dial 800 8XX for other line groups Each line in the system is numbered beginning with 701 and then 702 703 etc To get a specific line dial its three digit line num ber If Least Cost Routing LCR is programmed into the system you will only be required to dial 9 DISTINCTIVE RINGING The iDCS system provides distinctive ring patterns to your phone Outside calls have a single ring tone repeated Intercom calls have a double ring tone repeated Door phone calls and alarm appointment reminders have a triple ring tone repeated HOME PAGE Guide Contents SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you can begin dialing CONTINUOUS Ringback Tone Indicates the station you dialed is ringing RINGBACK TONE 1000 ms ON 3000 ms OFF MEE CONTINUOUS Busy Tone Indicates the station you dialed is busy BUSY TONE 500 ms ON 500 ms OFF CONTINUOUS
206. ower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character directory name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group 41 CALL LOG iDCS 100 ENHANCED VERSION To view the last five outside numbers that you dialed press the LOG key This will display the last number that was dialed Pressing the NEXT key will scroll through all five numbers Pressing the DIAL key will dial the number currently displayed Pressing the EXIT key will return the keyset to idle e Press the NEXT key repeatedly to scroll through all five numbers e Press the DIAL key to dial the number currently displayed Press the EXIT key to return the keyset to idle condition DIAL BY NAME Each station or speed dial number can have an associated directory name A station or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in seconds
207. own and a new SPDBLK NOT EXIST station may be selected 4 Dial the location number e g 05 OR 205 SPEED DIAL press UP or DOWN to select the location 05 _ and press the right soft key to move the cursor OR press the left soft key to return to step 2 5 Enter the trunk access code e g 9 205 SPEED DIAL followed by the number to be dialed 05 9 4264100_ e g 4264100 OR press the right soft key to return to step 2 OR press the left soft key to return to step 3 OR press HOLD to clear an entry if an error is made use the DOWN key to step back 22 6 Press the F key to access Program Station Speed Dial Names OR press TRSF to save and exit programming OR press SPK to save and advance to the next program DEFAULT DATA NO SPEED DIAL NUMBERS PROGRAMMED PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS Each individual station user can program his her own names but in cases where it is impractical or for single line telephone users this program allows a system administrator to view or change any station s speed dial names The station speed dial codes are 00 49 Each station begins with ten num bers 00 09 and can be assigned more in blocks of ten up to a maximum of fifty numbers PROGRAM KEYS UP amp DOWN Used to scroll through extension numbers and speed dial bins KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next program HOLD Used
208. pplies if there is a Samsung Voice Mail card installed in the system and your keyset has a programmed AME key See the Keyset User Features in the SVMi 4 SVMi 8 section e With the handset on hook press TRANSFER and then dial 110 Dial 101 to turn on AME PASSCODE or 100 to turn it off e Press TRANSFER to store your selection AUTO CAMP ON 500 L LE VERSION ONLY This option allows intercom calls to be automatically camped on if possible when a busy station is called e With the handset on hook press TRANSFER and then dial 110 e Press 081 to turn CAMP ON on or 080 to turn it off e Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies e While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN keys to hear each tone e When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a dif ferent tone than what you have selected for your keyset CHANGE YOUR PASSCODE From the factory your station passcode is 1234 You can change your sta tion passcode whenever you desire While on hook press TRANSFER and then dial 101 Dial your old passcode Dial a new passcode must be four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again e Press
209. r a lit mes sage lamp if the phone is equipped with one and they are connected to a 16MWSLI card on the system NOTES 1 A station can have up to five message indications 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK key before you begin dialing CANCELING MESSAGES To cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all message indications left at your keyset dial 42 plus your exten sion Your MSG light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK key before you begin dialing md MESSAGES Press the MSG key or dial 43 The first station that left a message will be called automatically If that station does not answer your MSG light will stay on Repeat until all messages have been returned in the order received e Your MSG light will turn off when all messages have been returned 30 HOME PAGE Table of Contents Guide Contents NOTES 1 Display keyset users can view message indications and return them in any order See Viewing Message Indications under Display Features 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPK or the MONITOR key if you using a 7B phone before you begin dialing 3 Ifa message has been left at your keyset by keyset
210. r hang up to transfer the call NOTE Repeatedly pressing the TRANSFER key will toggle between the outside party and internal extension If necessary you may disconnect either one of the parties by pressing the DROP button RETRIEVING CALLS HELD AT ANOTHER STATION When line is on hold and it appears on your keyset press the line button with the red flashing light When line is on hold and it does not appear on your keyset dial 12 plus the line number or the extension number of the station that placed the call on hold NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification While on a call press the TRANSFER key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer hold e Hang up when you hear ringing this is an unscreened or blind transfer OR Wait for the called party to answer and advise him her of the call and hang up If the transfer is refused you will be reconnected to the outside 20 HOMEPAGE Table of Contents Guide Contents line when the called station hangs up or you can pre
211. r interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi 8 69 KEYSET USER FEATURES The following options are available if you have a display keyset They require setup by the System Administrator Message Waiting Lights When a new message is left in your mailbox the light on your VMMSG key will flash Press this flashing key and follow the prompts to retrieve mes sages This key can be pressed even when the light is not on to call your voice mailbox Answer Machine Emulation If you have an Answer Machine Emulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voice mail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ignore it To activate this feature press the AME key It will light and the feature is set Press again to turn off If this key is pressed while a station is ringing dur ing forward no answer the feature will be turned on
212. ration of frequently used features An extender is a number that makes an otherwise general key very specific Adding the digit 4 to a PAGE key defines this key for paging zone four Adding 225 to a directed pickup key will define this key as pickup for ex tension 225 only The key must already be assigned by the installing techni cian Use this program to assign extenders to the following keys KEY DESCRIPTION EXTENDER BOSS Boss Secretary 1 4 DP Direct Pickup Extension number or station group number DS uis Direct Station Any extension number FWRD Call Forwarding 0 7 GPIK Group Pick Up 01 20 IG uou In Out of Group Any group number you are part of MMPG Meet Page 0 9 PAGE Pag 0 9 PARK Park orbits 0 9 HP usus Ring Plan SPD Speed Dialing PMSG Programmed Messages 1 6 HOLD for none 00 49 500 999 01 30 for the iDCS 500 01 20 for the iDCS 100 DIR Directory PERS 1 SYS 2 or STN 3 MT nune Voice Mail Transfer Voice Mail Group 501 519 for the iDCS 100 501 529 for the iDCS 500 M 501 549 for the iDCS 500 L LE SG Station
213. red LED on the ANS RLS key indicates the keyset is in mode SPEAKERPHONE Pressing the ANS RLS or the MONITOR key will answer or release a call on the speakerphone Switching from the handset to the speakerphone is easy Press the SPK key and hang up the handset Note The 7B phone is not a speaker phone If you are using a 7B phone you must lift the handset in order to speak to the other party VOLUME CONTROLS DCS keysets use the UP and DOWN keys to adjust the ringer volume while the keyset is ringing the speaker volume while the speakerphone is in use and the handset volume while you are listening These three levels will be stored in memory until changed If background music is turned on at your keyset the volume keys will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume keys There are 16 levels for each vol ume setting The volume of off hook ring is controlled by a user programma ble setting FEATURE ACCESS CODES This user guide is written based on the default access code for using system features If the system numbering plan has been changed some of the access codes may not be correct Your installing company can inform you of the correct codes SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom Dial Tone A steady tone that indicates you c
214. ring back tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or pressing the ANS RLS key NOTES 1 If you have a DSS key assigned to an extension or station group you may press this key instead of dialing the number 2 Ifthe Hot Keypad feature has been turned off you must first lift the hand Set or press the SPEAKER key before you begin dialing ANSWERING INTERCOM CALLS When your keyset rings simply lift the handset OR press the ANS RLS key to be connected to the calling station Finish the call by replacing the handset or pressing the ANS RLS key See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement e Press ANS RLS to turn on the microphone and speak handsfree OR lift the handset to reply e To finish the call replace the handset or press the ANS RLS key Note In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON AUTO ANSWER MODE When another station calls you your keyset will sound a brief attention tone and then automatically answer the call e Your microphone and speaker are turned on and you can speak hands free For privacy use the handset e To finish the call replace the handset or press the ANS RLS key Note In ord
215. rm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms e Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock e Dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select the alarm type e Press TRANSFER to save e Repeat for each alarm if needed To cancel individual alarms e Press TRANSFER and then dial 112 e Dial alarm number 1 2 or 3 e Press the HOLD key NOTE Display keysets can show a reminder message See Alarm Remind er Messages under Display Features 37 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone e You will receive three short rings repeated e Lift the handset or press ANS RLS key You are connected to the door phone e electric door lock release is installed dial 13 to unlock the door CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room e Dial the extension number of the door phone e You will be connected to the door phone and you can listen or have a conversation e electric door lock release is installed dial 13 to unlock the door NOTE If the Hot Keypad feature has been turned
216. rupted NO CID RECEIVED This is a message that will be displayed when there was no CID information sent on the line 56 Table of Contents Guide Contents NO CID DSP Caller ID Digital Signal Processors CIDDSP s are resources in the iDCS 500 required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details WHAT IS ANI ANI Automatic Number Identification is a feature offered by some tele phone service providers that provides the calling party s telephone number This service is only available on E amp M Tie Lines on a T1 digital trunk ANI is similar to Caller Identification CID but the format and information of the calling person is different CID uses FSK signalling and ANI uses DTMF sig nalling Usually with ANI a calling party s identity is the Listed Directory Number LDN unless a separate bill to number has been specified in which case the bill to number will be sent Note that ANI does not provide calling party NAME only the number The phone system can provide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI and PRI type circuits on the iDCS On BRI circuits the iDCS only supports number de
217. ry short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR TEN SECONDS CONTINUOUS FOR ONE SECOND programmable FOR THREE SECONDS Table of Contents Guide Contents 5 28D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status Scro Call 1 Call 2 Message 8 te ONE NN EN 1 lt ABC DEF qu P 29 Jkt 9 asa gt Memory Redial 7 J 7 WXYZJ Transfer Speaker ac e az 1 SOFT KEYS Used to acti vate features via the display SCROLL KEY Used to scroll through dis plays SPEAKER For hands free opera tion and ring ing aes se om MICRO ANSWER RELEASE KEY PHONE For handsfree HOLD KEY operation 20 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL buttons intercom calls outside lines and many other system features
218. s retrieve the call press the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS key Press the HOLD key This will place the call on system hold on an available CALL but ton or Line Key at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line keys you will hear No More Calls tone and must return to the other party by pressing the TRANSFER key or the RETURN soft key in the display 2 Intercom calls cannot be remote held HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your sta tion The button that the call appears on will have a slow flashing amber light e When your phone rings lift the handset or press the ANS RLS key to an swer the recall 19 e f you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension e Press the TRANSFER key you will receive transfer dial tone Your call is placed on transfer hold e Dial the extension number e Consult with the internal party e Press TRANSFER to return to the outside party o
219. s 1 2 amp 3 When any station presses EXIT the displays at both stations return to their previous call progress condition ON At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In this example station 205 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message STATION 201 LINDA received a call on line 702 STATION 205 JOHN is talking on line 701 Talking on line 702 02 MiLa ILS 0525 CONF PAGE MUTE Press TRANSFER Transfer RETURN 54 HOME PAGE Table of Contents Guide Contents Dial 205 205 busy OHVA CAMP ON Y OHVA to 205 Wait for reply ASK THEM TO HOLD TMSG EXIT V 702 01 45 CONF PAGE MUTE OHVA from 201 TMSG REJECT GIVE THE CALL TMSG 01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG 03 SEND Wait for reply 701 05 55 CONF PAGE MUTE 55 CALLER ID WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that delivers the telephone number and sometimes the name of the person call ing your phone There are two types of Caller ID the first delivers the calling party s telephone number only and the second sometimes referred to as Deluxe Caller ID delivers both the calling party s telephone number and name as listed in the
220. s available to you 59 00 Hear the time and date and sender s information of the message you just heard Sender information is not available on outside calls 5 Move to the next message This does not Save or Discard the current message it is retained as new Scan Plays first 7 seconds of a message then skips to next message This is similar to the scan button on a radio It will allow you to find a specific message quickly To stop scanning press 1 Cancel and return to previous menu m or ES GROUP NEW OLD MESSAGES onty Messages can be grouped as either Reminders press 3 or Messages from a specific sender press 9 Additionally you can press and hear a summary of your mailbox con tents a Number of messages b Number of reminders c Number of urgent messages d Number of messages needing a callback Number of private messages RECORD AND SEND A MESSAGE This option is used to send a message to another subscriber The steps are simple a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 60 Table of Contents Guide Contents Discard and Re Record Set message Attributes Delivery Options SVMi 8 ONLY Schedule Future Delivery SVMi 8 ONLY Send
221. s the ANS RLS key to return your keyset to the idle condition 43 ALARM REMINDER MESSAGES When you use the alarm appointment reminder feature you create 16 character reminder message When the alarm rings your message will ap pear instead of ALARM REMINDER To program reminder messages e Press TRSF and then dial 116 Dial the alarm number 1 2 or 3 e Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock e Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type e Write your message using the dial pad keys Each press of a key selects a character Pressing the next key moves the cursor to the next position For example if your message is TAKE MEDICATION press 8 once to get the letter Press 2 once to get Press 5 twice to get Con tinue selecting characters from the following table to complete your message e Press the TRSF key to store the alarm and reminder message e Repeat for each alarm if needed COUNT 1 2 3 4 5 DIAL 0 Q Z 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H 4 DIAL 5 J K L 5 DIAL 6 M N 6 DIAL 7 P R S amp 7 DIAL 8 T U V 8 DIAL 9 W X Y 9 DIAL E NOTES 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available for DIAL 7 44
222. sci Qu bai tdi 27 DIALING FEATURES Speedi Dialing idend Ld MA edt idoli dort Ln caia EE eti quE Uh Qu 28 Programming Personal Speed Dial Numbers 28 29 Iouch DUN ssiri ad rar ie 29 Last Number Redial aetema ceu ec uccisi 29 Manual Retry with Redlal enint indere a 30 Save Number with Beda eate e etes 30 Ghain Qoid Ro dta E 30 Paltemstc Redial Retry asas cuccioli tbc A 30 Pulse to Tone usa acetic ta Libido Gikicut lida 31 Memo RedialNg acus uci ducc faery ene renee ey 31 PAGING AND MESSAGING Making Internal uad asd cta du 32 so Extemal Page rsson taa eaaa 32 AM ISO i xc en ice Ss ct aN aes 32 Meet Me 33 Call Pak and PAJE mE 33 Messages Set and 3 34 Botuning ioei eee 34 Programmed Messages ausu aces elon ech aaa 35 CONVENIENCE FEATURES Dot NOD IS UD iai io peat teta ih tes at tubo 36 Cie Time DND cisco E tick Sect 36 MERERI 36 Background ous aant ds uita eer ee 36 Established Call PICK UP usitas ticus cit Mo tsnct bitis ats Re RR teats af Appo
223. set and dial 600 OR dial another forward code e g 604 13 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 e Lift the handset and dial 16 Dial the desired speed dial number The telephone number is automatically dialed for you PROGRAMMING PERSONAL SPEED DIAL NUMBERS To program personal speed dial numbers Lift handset to go offhook Dial 15105 the next available speed dial bin number e g 01 a trunk or trunk group number and your speed dial digits Listen for system dial tone and replace handset LAST NUMBER REDIAL To redial the last telephone number you have dialed Liftthe handset and dial 19 NOTE Redial does not apply to intercom calls SAVE NUMBER WITH REDIAL To save the number you have just dialed for later use Before hanging up hookflash receive confirmation tone and dial 17 To redial this saved number at any time Liftthe handset and dial 17 This step will select the same line and dial the number for you This telephone number is stored in memory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls 14 PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line press digits dialed after the will be sent
224. sets have additional conveniences that are not available to 8D keyset users These are noted throughout this guide Please take the time to study this guide and to become familiar with the op eration of your keyset Keep this guide handy You may need to look up in structions for infrequently used features Learning to use your keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset See the sys tem manager to get your most frequently used features assigned to your programmable keys When changes are made be sure that your program mable keys are relabeled properly Lines from the telephone company are lines Calls on these lines are referred to as outside calls Your system can have individual C O line
225. signed to pickup ringing calls in the same pickup group as you are in Like 66 above except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP 23 NETWORK FORWARDING If you system is equipped with the iDCS 100 Enhanced Software and your System is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is locat ed in another system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a station in another system on your network Liftthe handset and dial 608 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward Unconditional lift the handset and dial 600 OR dial another forward code e g 604 CALL FORWARD BUSY To forward calls to a station in another system on your network when you are on the phone Liftthe handset and dial 609 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward Busy lift the handset and dial 6 00 OR dial anoth er forward code e g 604 CALL FORWARD NO RESPONSE To forward calls to a station in another system on your network when you do not answer e Lift the handset and dial 60 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward
226. ss TRANSFER to return to the outside party If you wish to send the call to another exten sion without waiting for the first station to hang up simply press anoth er DSS button OR Press the CALL button or C O line key to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 After the inside party answers you may alternate back and forth between the parties by pressing the TRANSFER key 2 If you receive No More Calls tone that station has no key available to re ceive another call Press TRANSFER to return to the other party 3 You cannot transfer an Intercom call by pressing a DSS key You must press the TRANSFER key and dial the destination extension number TRANSFER WITH CAMP ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no key available to receive another call Press TRANSFER to return to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT key to accomplish this To transfer a call directly to a voice mailbox While on a call
227. ssages are temporarily stored in memory until 3 a m the following day Select this option to recover undelete previ ously deleted messages during this period of time Undelivered Retrieval When this function is activated the SVM will allow you to recall any mes sages you have sent that have not yet been picked up by the recipient From the Mailbox Main Menu press 6 for Mailbox Administration Press 4 for Undelivered Messages HOME PAGE Table of Contents 6 Guide Contents This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient Auto Play New Messages SVMi 8 ONLY If this option is enabled after you enter your password correctly any new messages will immediately begin to play To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration Press 5 to Set Auto Play of New Messages Auto Play Message Information SVMi 8 ONLY If this option is enabled the date time and sender s name will be played automatically before each message If this is disabled the information must be requested manually by pressing 00 To enable this feature From the Mailbox Main Menu press 6 for Mailbox Administration Press 6 to Set Auto Play of Message Information MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to Mailboxes If you have been designat
228. stem displays the speed dial bin in which the number was stored NOTE Your telephone system must have LCR correctly programmed to re dial the saved number If LCR is not being used on your system you will not be allowed to STORE CID numbers 49 INQUIRE CALLER ID PARK HOLD INFO If you are informed that an incoming call is on hold or has been parked for you you may view the Caller ID information before you retrieve the call This may influence how you choose to handle the call From an idle keyset e Press the INQUIRE key OR Press the CID key and then the INQUIRE soft key Dial the trunk number e You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE If you are on a call e Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold e Dial the trunk number e You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 f you inquire about an outgoing call you will receive a call no longer available display REVIEWING PAST CALLER ID CALLS This feature
229. stination it will be recalled to the owner s mailbox 3 Call Blocking SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature When this feature is active callers will not be transferred to your exten sion they will hear your blocked greeting if recorded and go directly to your mailbox 4 Call Forwarding SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature This allows the Administrator to set up a default other destination that the subscriber can turn on and off When Follow Me is activated the transfer will not be supervised This means that if the call is not answered at the destination it will not be recalled to the owner s mail box 5 Call Screening SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature If this is turned on the caller will be asked their name and the SVMi 8 will play this name to you before the transfer giving you an option to accept or reject the call 6 Find Me SVMi 8 ONLY This option is available only if the Administrator has assigned you this feature Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services if allowed by the Administrator 7 Night Intercept SVMi 8 ONLY This option is available only if the Administrator has assigned you this f
230. stricted status NOTE The default station passcode 1234 cannot be used IN OUT OF GROUP Any station assigned to a station group can remove itself from that group and then reenter the group at a later time When out of the group a station can receive calls to its extension number but not to the group The number of groups available to choose from may vary depending on your iDCS system type iDCS 100 20 Groups 500 through 519 iDCS 500 M 30 Groups 500 through 529 or 5000 through 5029 depending if your system is setup for 4 digits numbering plan iDCS 500 L LE 50 Groups 500 through 549 or 5000 though 5049 depending if your system is setup for 4 digits numbering plan HOME PAGE Table of Contents Guide Contents To create a backup or relief operator position assign the main operator and one or more backup individuals to the operator group All but the main op erator should be out of the group When it is necessary to use a backup operator put the desired backup station in the group and remove the main operator When incoming call traffic is heavy you can have another station put itself in the operator group along with the main operator to handle the extra call load If the station does not have an IN OUT key Lift the handset and dial the feature access code Dial the group number Dial 0 to be out of the group or dial 1 to be in the group Receive confirmation tone and hang up If the station has an IN OUT key
231. swer and release calls e With the handset on hook press TRANSFER and then dial 110 e Dial 021 to use the headset or 020 to use the handset Press TRANSFER to store your selection Your keyset may be equipped with a Headset mode key If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the 44 Table of Contents Guide Contents light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On your phone system your keyset s keypad can be made live or hot so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing Calls can be made and features activated by simply dial ing the C O line number trunk group access code intercom number or fea ture access code To activate this feature e With the handset on hook press TRANSFER and then dial 110 Dial 031 to turn the Hot Keypad on or 030 to turn it off e Press TRANSFER to store your selection KEY CONFIRMATION TONE You can hear a short beep confirmation tone each time you press a button on the dial pad This tone can be turned on or off While on hook press TRANSFER and then dial 110 Dial 040 to turn tones off or 044 to turn tones on e Press TRANSFER to store your selection REJOINING A PAGE This feature allows you to hear the remaining p
232. t Make them DSS BLF keys or any com bination of feature keys The 32 button does not support executive off hook voice announce OHVA and does not have a microphone A maximum of four 32 button modules can be assigned to any keyset 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset The 64 red LED s provide visual indication of calls and features The extra programmable keys are used exactly like the ones on your keyset Make them DSS BLF keys or feature keys As a DSS BLF the size of the 64 button module allows for greater call status and faster call pro cessing The 64 button module does not support executive off hook voice announce OHVA and does not have a microphone A maximum of four 64 button modules can be assigned to any keyset 52 Guide Contents SVMi 4 SVMi 8 This section describes how to setup your mailbox and how to use the vari ous mailbox owner features Please review this section carefully before you use your mailbox Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides sever al ways to notify you of new messages or calls This section can be used by mailbox owners from within the office or from telephones outside the office The basic operation is the same but the access method will be different See the SVMi 4 Flow Chart or the SVMi 8 Telephone Keypad Int
233. ter the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress 28 Table of Contents Guide Contents MEET ME PAGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRSF Remain off hook until the person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk you can park the call prior to paging The iDCS 100 offers two different methods MANUAL PARK ORBITS e While in conversation press the PARK button e Entered a desired orbit number 0 9 if the orbit number is busy dial another orbit number Display users can press k to automatically place the call in any available orbit number and see the number in the display Remember the selected orbit number e Replace the handset when finished Lift the handset and make a page announcement as previously described example John Smith park two To retrieve a parked call from orbit e Press the PARK button and dial the announced orbit number 0 9 You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits 2 If the parked call is not retrieved within a pre programmed period of time
234. the bottom of the keyset Clip the 14 button strip to the side of the keyset e Plug in the daughter module and secure with the two screws provided e Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip e Place the support bracket over the ribbon cable and secure with the six Screws provided e Reattach the base pedestal SECURING SCREWS REMOVE KNOCKOUTS 7 REMOVE KNOCKOUTS CONNECT RIBBON CABLE OUTSIDE CALLS AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle out side line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and dial a line access code Dial the telephone number e Finish the call by replacing the handset or pressing the ANS RLS key NOTE You will receive No More Calls tone when you attempt to make a call and there is no key available for that line e If Least Cost Routing is enabled on your phone system this button may be labeled LCR or accessed by dialing an access code usually 9 e If your system is programmed to require an authorization code before making a call dial plus a valid code before selecting a line e f your system is programmed to require an account code before mak ing a ca
235. the handset Dial 10 plus the station number that was announced You will be con nected to the parked call SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal you can set a message indication at that station The MES SAGE key on keysets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card e Hookflash and dial 43 Receive confirmation tone and hang up If the keyset you are calling is in the Auto Answer mode you must use the following procedure Hang up for at least two seconds Lift the handset Dial 41 plus the extension number Receive confirmation tone and then hang up NOTE A station can have up to and including five message indications If you receive dial tone instead of confirmation tone there are already five messages at this station Try again later RETURNING MESSAGES When you see your message indicating lamp flashing if your phone is equipped with one and your phone is connected to an 8MWSLI or a 16 MWSLI card or you lift the handset and receive special dial tone anoth er station has left a message for you To return messages Liftthe handset Dial 43 The first station that left you a message will be called auto matically If it is not answered your message indication will remain Repeatthe prior step until all messages have b
236. the recall f you do not answer this recall within a pre programmed period of time it will go to the operator group RETRIEVING CALLS ON HOLD AT ANOTHER STATION When line is on hold at any other station Lift the handset and dial 12 plus the extension number of the station that placed the call on hold OR dial 12 plus the line number if you know what it is CONSULTATION HOLD When you are speaking on an outside line and it is necessary to consult with another extension Hookflash and receive transfer tone Your call is placed on transfer hold Dial an extension number Consult with the internal party Hookflash to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the hookflash will flip flop between the outside and inside parties except if the destination station is set for Auto Answer or Voice Announce or the system has Transfer Cancel activated HOME PAGE TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification While you are speaking on a call hookflash to receive transfer dial tone and then dial an extension number Your call is automatically put on transfer hold Hang up when you hear ringing OR wait for the party to answer and advise the party of the call and then hang up
237. the right soft key to move the cursor and return to step 2 5 Press the transfer key to store and exit 1 20 iDCS 100 TECHNICAL MANUAL USER INSTRUCTIONS PART 1 JUNE 2002 1 15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset 0 RING VOLUME 1 OFF RING VOL 2 HANDSET VOL 3 SPEAKER VOL 4 BGM VOLUME 5 PAGE VOLUME ACTION Set a level for your keyset ring volume There are eight levels of volume level 1 is the lowest and level 8 is the highest Set a level for your keyset off hook ring volume There are eight levels of volume level 1 is the lowest and level 8 is the highest Set a level for your keyset handset volume There are eight levels of volume level 1 is the lowest and level 8 is the highest Set a level for your keyset speaker volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest This is the volume you will hear internal page over the keyset speaker when your keyset is idle and BGM is turned on There are 16 volume levels level 1 is the lowest and level 16 the highest DISPLAY 1 Press the transfer key followed by 114 201 STN VOLUME Display shows RING VOLUME OFF 2 Dial 1 8 to select the volume to change 201 STN VOLUME OR OFF RING VOL OFF Press
238. the timer appears in the display It appears immediately for incoming calls The call timer continues for the du ration of the call Call duration times are displayed in minutes and seconds If a call lasts longer than 60 minutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call dura tion time is restarted AUTO TIMER Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call e With the handset on hook press TRSF and then dial 110 e Dial 011 to turn the auto timer on or 010 to turn it off e Press TRSF to store your selection TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them e With the handset on hook press the MSG key with the red flashing light e first station that left a message indication will be displayed e Press the UP and DOWN arrows to scroll through the stations that left message indications Use the soft keys to reply clear or advance to the next message e Pres
239. timer is set you must change ring plans manually Any of these ring plans can be switched from one plan to another at any time by manually pressing a ring plan button There are two ways to override the automatic ring plans one is a temporary override until the next programmed start time and the other is a permanent override until manually changed MANUAL RING PLAN CHANGE Press the RTO button plus the ring plan passcode four digits and the ring plan 1 6 you wish to set The system will override all the automatic time tables and will remain in the set ring plan until manually changed To manu ally change or cancel the ring plan time override and return ring plan opera tion to the system clock press the RTO plus the ring plan passcode four digits and a 0 to cancel the ring plan time override and return to normal operation TEMPORARY RING PLAN CHANGE Press the RP button plus the ring plan passcode four digits and the ring plan 1 6 you wish to set The system will remain in that ring plan until the next automatic start time for the next ring plan goes into effect NOTE This button may also be assigned an extender of one of the six ring plans Example An RP button is given an extender of 3 RP3 and the oper ation of this button is a push on push off type of operation with the system always returning to ring plan 1 when the key is turned off When the system HOME PAGE Table of Contents Guide Contents is operating in ri
240. to reestablish the conference NOTE To leave the conference hang up Control is passed to the next inter nal station If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING iDCS 500 L LE VERSION ONLY If you are the controlling party of a conference and your keyset has the Auto Hold feature turned on See Customizing Your Keyset and all of the outside lines involved in the conference appear as buttons on your keyset you can split the conference into separate calls as follows Press any one of the outside line buttons That outside line will remain steady green to indicate you are still connected to it All other outside lines in the conference will be placed on system hold at your keyset All intercom callers in the conference will be disconnected You may now speak with each caller privately and transfer them as usual or reestab lish another conference 22 Table of Contents Guide Contents FORWARDING CALLS You may forward your calls to another station group of stations or an exter nal telephone number Program a destination for the type of forwarding you want as detailed below
241. to return to the outside party or hang up to transfer the call NOTE Repeatedly pressing the TRSF key will toggle between the outside party and internal extension If necessary you may disconnect either one of the parties by pressing the DROP button RETRIEVING CALLS HELD AT ANOTHER STATION When line is on hold and it appears on your keyset press the line button with the red flashing light When line is on hold and it does not appear on your keyset dial 12 plus the line number or the extension number of the station that placed the call on hold NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPK key before you begin dialing TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification While on a call press the TRSF key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer hold e Hang up when you hear ringing this is an unscreened or blind transfer R Wait for the called party to answer and advise him her of the call and hang up If the transfer is refused you will be reconnected to the outside line when the called station hangs up or you can press TRSF to return 17 to the ou
242. tside party If you wish to send the call to another extension without waiting for the first station to hang up simply press another DSS button OR Press the CALL button or C O line key to return to the outside party and begin the transfer process again When you are transferring a call to a keyset set for Voice Announce or Auto Answer the transferred call will always ring NOTES 1 After the inside party answers you may alternate back and forth between the parties by pressing the TRSF key 2 If you receive No More Calls tone that station has no key available to re ceive another call Press TRSF to return to the other party 3 You cannot transfer an Intercom call by pressing a DSS key You must press the TRSF key and dial the destination extension number TRANSFER WITH CAMP ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no key available to receive another call Press TRSF to return to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT key to accomplish this To transfer a call directly to a voice mailbox e While on a call press the VT key and dial the mailbox number H
243. utomatically canceled and your keyset will be able to receive new calls This feature requires a DND key MUTE You can mute the handset transmitter or the microphone during any conver sation e Press the MUTE key It will light red e To resume speaking press the MUTE button again The light turns off BACKGROUND MUSIC When a music source is supplied you may listen to music through the speaker in your keyset While on hook press the HOLD button to hear music e Press the HOLD button again to turn music off You can set the level of background music by using the VOLUME keys while listening to the music This does not affect the speakerphone level 36 HOMEPAGE Table of Contents Guide Contents ESTABLISHED CALL PICKUP iDCS 500 L LE VERSION To pick up an established call in progress at a single line extension con nected to a computer modem on your PC e Press the EP key for that station on your keyset and the call is automat ically moved to your keyset The single line extension on your modem will be disconnected NOTE You must have an assigned EP key button on your regular keyset for the single line station APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself of an ap pointment later in the day TODAY ONLY or as a daily reminder every day DAILY You can set up to three alarms Each one can be either a TODAY ONLY or a DAILY alarm When the ala
244. ve or hot so that it is not necessary to lift the handset or press the SPK or the MONITOR key before you begin dialing Calls can be made and features activated by simply dialing the C O line number trunk group access code intercom number or feature access code To activate this feature e With the handset on hook press TRSF and then dial 110 e Dial 031 to turn the Hot Keypad on or 030 to turn it off e Press TRSF to store your selection 39 KEY CONFIRMATION TONE You can hear a short beep confirmation tone each time you press a button on the dial pad This tone can be turned on or off e While on hook press TRSF and then dial 110 e Dial 040 to turn tones off or 041 to turn tones on e Press TRSF to store your selection REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature e With the handset on hook press TRSF and then dial 110 Dial 051 to turn this feature on or 050 to turn it off e Press TRSF to store your selection RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone This method will always answer calls in the order they arrived at your keyset When you turn ring preference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose With the
245. ve a busy signal e Hookflash receive transfer tone dial 44 receive transfer tone and hang up When the busy station becomes free your telephone will ring Liftthe handset to automatically call the now idle station NOTE You have 30 seconds to answer or the callback will be canceled BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback Hookflash receive transfer tone and dial 45 The called station will receive off hook ring or camp on tone You will hear ringback tone Wait for the called party to answer The called station must release its first call or put it on hold before answer ing your camp on CALLING YOUR SYSTEM OPERATOR Liftthe handset and dial O to call your system operator or group of op erators f you want to call a specific operator dial that person s extension number CALL PROCESSING HOLDING CALLS When you are connected to any call hookflash receive transfer tone and dial 11 The call will now be on hold You may now make or re ceive a second call To take the caller off hold lift the handset and dial 11 You are now connected to the call You may resume your conversation NOTE A standard telephone can put only one call on hold at a time HOLD RECALL If you leave a call on hold longer than the hold timer the call will recall your station When your phone rings lift the handset to answer
246. versation press the PRB key a second time the PRB key LED will be off To Join a Non Private Conversation When someone has informed you that you can join a conversation Press the C O line key that he she has indicated OR e Dial the line number that he she has indicated 26 HOMEPAGE Table of Contents Guide Contents NETWORK FORWARDING If you system is equipped with the iDCS 500 LE version of software or iDCS 100 Enhanced Software and your system is networked with another system there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network These forwarding types are described below CALL FORWARD UNCONDITIONAL To forward all your calls to a station in another system on your network Lift the handset and dial 608 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward Unconditional lift the handset and dial 600 OR dial another forward code e g 604 CALL FORWARD BUSY To forward calls to a station in another system on your network when you are on the phone Liftthe handset and dial 609 plus the extension or group number Receive confirmation tone and hang up To cancel Call Forward Busy lift the handset and dial 600 0OR dial anoth er forward code e g 604 CALL FORWARD NO RESPONSE To forward calls to a station in another system on your network when you
247. will be auto answered if auto answer is selected in MMC 103 Table of Contents iDCS 100 TECHNICAL MANUAL ACTION 1 Press the transfer key followed by 110 Display shows Dial the option number from above list e g 4 Press UP or DOWN to select the option and Press the right soft key to move the cursor Press UP or DOWN to select ON or OFF Press the left or right soft key to return to step 2 OR Dial 1 for ON or 0 for OFF If option 00 from above list is dialed at Step 2 If option 01 from above list is dialed at Step 2 If option 02 from above list is dialed at Step 2 If option 03 from above list is dialed at Step 2 If option 04 from above list is dialed at Step 2 If option 06 from above list is dialed at Step 2 If option 10 from above list is dialed at Step 2 Press UP or DOWN to select ON or OFF Press the left or right soft key to return to Step 2 5 Press the transfer key to store and exit 1 18 USER INSTRUCTIONS 1 JUNE 2002 zi Table of Contents DISPLAY STN ON OFF OFF 201 AUTO HOLD 201 STN ON OFF HOT KEYPAD OFF 201 STN ON OFF HOT KEYPAD ON 201 STN ON OFF AUTO HOLD OFF 201 STN ON OFF AUTO TIMER OFF 201 STN ON OFF HEADSET USE ON 201 STN ON OFF HOT KEYPAD ON 201 STN ON OFF KEY TONE ON 201 STN ON OFF RING PREF ON 201 STN ON OFF AME PASSCODE ON 201 STN ON OFF HOT KEYPAD ON iDCS 100
248. y e The prompt will begin to play along with all subsequent prompts CHANGING THE GREETING The AA card allows the system administrator to call in and change the cur rent operating ring plan with its associated greeting to a different ring plan mode with or without an alternate greeting e Call the auto attendant and dial a special passcode while you are listen ing to the present operating ring plan s associated greeting Your service company technician programs the special passcode for you e Dial 1 for the first ring plan with its preprogrammed greeting 2 for the second ring plan with its preprogrammed greeting 3 for the third ring plan with its preprogrammed greeting 4 for the fourth ring plan with its preprogrammed greeting 5 for the fifth ring plan with its preprogrammed greeting or 6 for the sixth ring plan with its preprogrammed greeting e Dial a0 to leave the greeting for that ring plan or a 1 to enable your alter nate greeting e Hang up The selected ring plan with its associated greeting is set MANUAL RING PLAN MODE SERVICE e When the iDCS 500 phone system changes from one of its ring plans the AA greeting associated with that ring will also change e When the ring plan of the phone system is changed remotely the ring plan status of the iDCS 100 phone system is also changed This means that a customer who needs to put the system in a different ring plan can call in remotely and do it e When the alternate greeting is
249. y name Incoming calls can be easily identified and answered with different greetings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group 48 Table of Contents Guide Contents CALL LOG iDCS 500 when a LAN board is installed and iDCS 100 ENHANCED VERSION To view the last five outside numbers that you dialed press the LOG key This will display the last number that was dialed Pressing the NEXT key will scroll through all five numbers Pressing the DIAL key will dial the num ber currently displayed Pressing the EXIT key will return the keyset to idle Press the NEXT key repeatedly to scroll through all five numbers e Press the DIAL key to dial the number currently displayed e Press the EXIT key to return the keyset to idle condition DIAL BY NAME Each station or speed dial number can have an associated directory name A station or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in seconds e Press the DIR key DIRECTORY e Select the directory you wish to use PERS personal speed dial num bers SYS system speed dial numbers or STN station names Dial the key on the keypad that corresponds to the
250. y of the message codes 01 30 listed the back of this user guide e To cancel any of these messages you might have selected dial 48 plus 00 e Press TRANSFER to exit and store your selection NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key You can have multiple programmed message keys PMSG and each one can have a different message code e Press any programmed message PMSG button The message is set and the button will light red Press the button again to turn off e Pressing another programmed message PMSG button will turn the previous one off and set a different programmed message 35 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode To cancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 Ifthe Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key 2 If you place your keyset in DND mode and you do not have a DND key your TSI key will flash to indicate DND status ONE TIME DND If you are on a call and you do not wish to be interrupted while on that call you can press the DND key and place your station in Do Not Disturb When you hang up at the end of the call DND will be a
251. ys and access codes Pressing one of these keys has the same effect as press ing a programmable key These keys are called soft keys as their functions are not fixed They change to present you with the best options for that call condition The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys The SCROLL key is used to display options available to the user at a partic ular time or during a specific procedure Press this key once while in the idle state to view the three main categories available 201 STN NAME CALL OTHER ANS ANSWER Guides you through the options to answer calls OTHER Guides you through features other than making or answering calls CALL Guides you through the options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL key to display additional options available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL key to display these additional options User instructions will be displayed in lower case letters Options assigned to soft keys will be in upper case letters DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character director
252. ys are known as A B C D E and F and are defined below 8D KEYSET DEFAULT PROGRAMMING KEYS LAYOUT 28D KEYSET 18D KEYSET d Ey Y VOLUME DEFAULT fie di Transfer Transfer Speaker CENE re aua a 28 HOME PAGE Table of Contents Guide Contents The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones e The E key is used to hide digits Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are entering a telephone number press E All subsequent digits will be hidden Press E again to begin displaying digits e key is used to enter name See Personal Speed Dial Names under Display Features Use the HOLD key to clear a speed dial number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers While on hook press TRANSFER and then dial 107 e Press a One Touch Speed Dial button e Dial the speed dial number 00 49 or 500 999 that you want assigned to this button e Press TRANSFER to store your se

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