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Samsung 7200 Flat Panel Television User Manual

1. 2 1 2 2 1 22 1 PROCESSOR CARD DAUGHTER BOARDS pictor 22 2 2 2 SMARTMEDIA CARDS 23 23 INTERFACE CARDS 23 2 31 TRUNK CARDS m 2 3 va sel 24 2 33 SPECIAL FEATURE CARDS 2 5 PET DATA CARDS 2 6 24 BIANONEQUIPMENIT 2 7 2 41 iDCS SERIES EQUIPMENT 2 4 2 DES SERIES EQUIPMENT 5 2 10 2 4 3 OFFICESERV ITP 5000 SERIES EQUIPMENT 2 13 2 4 4 213 2 4 5 OFFICESERV WIRELESS SPECIFICATIONS 31 ELECTRICAL SPECIFICATIONS uisi tiroteo cd iis appetere dU cnl 3 1 31a JO VOETAGECIP PSU pu derat 3 1 32 DIMENSIONS toni guider a n NUI 32 33 ENVIRONMENTAL LIMITS cadi dinde iiid i nd dad scd lo 32 24 3 3 35 RING AND DOs aaa ada apace eee 33 aR 3 3 3519 SYSTEM RING CYCLES sasise 3 3 352 M rc 3 3 35 3 SYSTEM TONES P 3 4 35 KEYSEI TED INDICATIONS ciii batis Eine 34 OFFICESERV 7200 FEATURE CAP
2. opo 1uno y pejeiq ON auoudayjay 120060066606 90 10 00 Or vGS I TZ E0 SZL 96c WooudTaL SNOSNVS O06CCOSSOET L 86 60 00 TT 9S E T 72 60 9 GLS I NI dnOH5 00 7 Ic 0 6 I 99010729606 O GZ ET 6 ZE LS ET 72 60 TOL 8669 610 I 130 06 16 Ic 0 Gee I VZZId OCPIGSSSOET LL 00 00 8 GS T 72 60 921 8Ic NO 06 66 2 60 SEZ I WOOUTHAL 9NOSWVS 006226S8S0 I LL 91 00 00 22 56 72 60 921 LTZ T WOOWH IHL NASWYS O06CZOSSOET LI 06 00 00 2S 7S T TZ 0 961 TS6E I LAO dno 0 GG TI 72 60 6Iz I VI 10 00 00 Sv PSFET TZ E0 921 TS6E I 081 798 008 10 00 00 0 5 2 60 SZL SLE T VZZId 8v LESGGGOET I 07 00 00 IG ET 72 60 PTL Lic 068L9SvEZIx 190079606 0 SL OI SC ISG EI IC EO 961 6 I WOOUTAL 9NOSWVS O06CCOSSOET L 90 00 00 6 TS E T IC EO SZL See 1 00 00 60 16 6 IC EO PHL LL L WOOUTAL 9NOSWVS 006226440 LI 1 00 00 6 lt 2 15 14 60 SZL 166 I VI 80 00 00 LT TS T IC EO SZL TS6E I WHWVN INV GIO INV GIO dood LN OOOV LISIA 94 NOILVHAOG AWIL LLS dd WN MeL HINAY IXA L 6P FET 66 IZ I28W ruerWN WLS YANS 4 44 4 6 SAMPLE OF UCD EMBEDDED REPORT UCD GROUP 529 SALES FROM SUN 02 Feb 00 00 TO SUN 02 Feb 02 54 CALL STATISTICS AVERAGE RING TIME TIME TO ANSWER 00 40 NUMBER OF TIMES ALL AGENTS BU
3. EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSET 1 PR TWISTED 24 1300 400 ADD ON MODULE 1 PR TWISTED 24 1300 400 SINGLE LINE STATION 1 PR TWISTED 24 3000 1 KM DOOR PHONE 2 PR TWISTED 24 330 100 This the maximum distance a door phone can be from the DPIM The DPIM can be up to 900 cable feet from the KSU The total distance must not exceed 1230 feet 3 5 RINGS AND TONES 3 5 1 RING CYCLES The OfficeServ 7200 provides the trunk line rings station rings door rings and alarm rings The ON OFF cycle of each ring is shown in the table below it is different according to the country and can be modified by MMC pro gramming 3 5 1a SYSTEM RING CYCLES RING ON OFF CYCLE TRUNK LINE RING 1000 2000 ms STATION RING 400 200 400 3000 ms DOOR RING 400 200 400 200 400 2000 ms ALARM RING 400 200 400 200 400 200 400 1000 ms Note The ON OFF cycle can be adjusted by changing the values of the system database 3 5 2 RING The output voltage and frequency of the ring signals in the OfficeServ 7200 are as follows Output voltage 75 Vrms Square Wave Built in SLI Frequency 20 or 25 Hz The OfficeServ 7200 provides the users with various tones to notify the users of the status of functional opera tions The ON OFF cycles of currently specified tones are shown in the table on the next page 3 3 3 5 3 SYSTEM TONES TONE ON OFF CYCLE DIAL TONE 1000 2
4. 34 ad J jb S29S SUIW SJH S19 2e1eu Z paAra2ag 10 S3bIq v z v c be 4 ed jJe5 pe e5 eur ON9UIT OD uoisua1x3 subid v S29S SUIW SAH paniaday 10 spo L uoneing je apew a1eq uonezioyiny SI932eJe 61 1 subIQ 51 1 subid 9 subia 81 1 QI 49 ED Joquunw CI J9je 150 pajeiq oN auoydajay NOLTAVG XZ IV EELOGSSSOET V 80 00 00 20 96 0 TO TOL T 0077006 6906466 02 00 00 11 76 41 60 70 ZOL EOZ I WHNHHVN SHONV Id 9LOVSSSSOET V 20 00 00 lt 1 2 4 20 70 TOL LLINYd ANAAL 97VESSSSOET V 06 00 00 SP TILT c0 IO TOL T VZZId 0272956 lt lt 0 L 81 20 00 vC tE LI 20 70 204 602 I VZZId 027956 lt lt 0 LL 00 60 00 90 TELT 20 70 ZOL S0c 6477006 027965656 LO 10 70 00 75 60 47 20 70 ZOL 02 T SNIMTIM ANNYT COL8SSSSOET L 71 00 00 8 82 LT 20 10 TOL 0 TAHT NVOC 8PLESSSSOET LI 90 00 00 82 1 ZO TO TOL TOZ T 0070005 68 90 00 00 00 0 80 4 20 70 ZOL 02 T 00 005 68679027 02 00 00 I LC LI 20 70 ZOL g T WOOUTHL 9NOSNVS 686 7927 lt 0 L 91 00 00 9 9Z LT 20 70 ZOL 0 WOOUTHL 9NOSWVS 68679274061 LI II 00 00 56 92 17 20 70 ZOL LEZI 0070006 0017927 00 00 00 94 42 77 20 70 ZOL 204 1 SNITIOH NVSnS VSECSSSSOET L 0 00 00 vPI SC LI 20 70 ZOL 204 1 HLINS SILUuno O68LSSSSO0ET LI 46 00 00 67 P2 LT 20 70 ZOL LLG N WOOUTAL 9NOSNWVS OOTP9ICVSOET L 20 00 00 lt 7 4 20 70 TOL 404
5. 64 Button Module Eight selectable ring tones Desk or wall mounted Available in almond or charcoal 2 9 2 4 3 OfficeServ ITP 5000 SERIES EQUIPMENT ITP 5012L IP KEYSET see Figure 2 8 e Built in speakerphone Five fixed function keys 3 Inch x 2 25 LCD display with twelve associated soft keys and a scroll wheel UP DOWN buttons for digital control of speaker hand set and ringer volumes Eight selectable ring tones Navigation key FIGURE 2 8 ITP 5021D IP KEYSET See Figure 2 9 e 32character display 2 x 16 with three associated soft keys and a scroll key e Built in speakerphone 21 programmable keys with tri colored LEDs Five fixed function keys UP DOWN buttons for digital control of speaker hand set and ringer volumes Eight selectable ring tones Desk or wall mounted FIGURE 2 9 2 4 4 OfficeServ SOFTPHONE Samsung OfficeServ Softphone is a software based application that turns your computer into a full featured Samsung IP telephone It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or 2000 operating system Once a USB headset or a USB handset is connected the Softphone delivers virtually iden tical functionality as the ITP 5012 L and ITP 5021D desktop ITP phones OfficeServ Softphone is ideal for telecommuter and mobile users Remote workers can simply connect their laptop to the corporate network snap in a USB headset and funct
6. The RTP Real Time Transport Protocol packet is a VoIP media packet Prioritizes RTP voice packets over normal data packets for improved voice quality in VoIP applications IP ToS Process This function checks the ToS Type of Service field of the IP header and processes it according to priority of the corresponding routing in the data server This function reproduces the ToS field flowing into the data server performs the routing process first and heightens the process priority in the next HOP 5 3 5 3 SECURITY NAT PT This security function supports the conversion between private IP addresses and public IP addresses Network Address Translation and Port Address Translation services protect devices on the private internal LAN from being exposed on the Public Network This service also allows a single public IP address to be shared among multiple hosts on the internal LAN Firewall Access Filtering Access lists and policies can be implemented to control access to internal resources DMZ Function Hosts connected to the DMZ port can bypass the network firewall making it easier for external clients to access their services Applications such as web servers and mail servers are typically connected to the DMZ ports The private LAN is still protected behind the firewall Port Forwarding This feature allows external hosts on the public network to access hosts and services on the internal private LAN by forwarding the Public WAN addres
7. 4 24 tem When an executive is in DND all calls to the executive ring the first secretary assigned to that executive if that secretary is busy the call will hunt to the next available secretary assigned to that executive If the sec retary must communicate with the executive while he she is in DND pressing the corresponding executive button on the secretary s keyset results in an Auto Answer intercom call being made to the executive pro viding the executive is free There is also a system wide option to allow the stations to ring rather than auto announce the executive secretary calls A station can only be the executive of one secretary pool In addition a station cannot be in more than one pool SINGLE LINE CONNECTIONS Single line ports allow connection of a variety of single line telephones plus facsimile machines answering machines loud bells computer modems cordless phones and credit card machines When connecting cus tomer provided equipment to these extensions compatibility should be checked out before purchase to ensure correct operation Central office ring cadence can be selected for SLT stations This is helpful when optional devices cannot detect OfficeServ 7200 intercom ring cadence SPEED DIAL NUMBERS The system maintains a library of speed dial numbers that can be allocated to either a shared system wide list or to an individual user list The OfficeServ 7200 has a library of 2000 numbers The OfficeServ 7200 can be
8. Loop Start m Digital T1 PRI Networking Nodes m Using OSIG over PRI m Using OSIG over IP Media Gateway Ports Conferencing Circuits m 5 Party Add On Unsupervised Barge In Call Record AME Common Resources m DTMF Receivers m DTMF Senders m Analog Caller ID Senders Receivers m External Music On Hold MOH Paging m Audio Output m Internal Zones m External Zones Voice Mail Auto Attendant Ports m SVMi 20E 192 160 160 120 144 80 80 96 96 92 160 ON ON 16 32 14 In a 2 cabinet system Maximum number of stations without any trunks Limited by the number of available universal slots and power supply units Maximum number of trunks without any stations Limited by the number of available universal slots Maximum 4 per system Uses available T1 PRI card slots Limited by IP Address Table MMC 820 Required to connect an IP phone to a TDM device including paging and background music and ports used for net working or trunking Six Conference Circuits to be shared by all of these features 4 on MCP plus 12 on optional MFM board All on MCP Optional RCM2 daughter board Requires CPE and optional MIS 1 on MIS daughter card 99 members each zone Requires customer provided equipment System can have only one SVMi 20E card installed Any port can be shared as AA VM or dedicated to AA or VM NOTE Installing some combinations of these cards will reduce the m
9. PRIVACY RELEASE This feature will allow another station to join in on your conversation by temporarily releasing privacy on the C O line from your keyset Requires a Privacy Release key to be programmed on your keyset A maximum of three 3 other people can join in This uses one of the conference circuits in the system PROGRAMMABLE KEYS Each key can be programmed for more than 25 different uses to personalize each phone Examples of keys include individual outside line individual station group of lines group of stations and one touch speed dial buttons Using these keys eliminates dialing access codes The following feature keys have extenders that make them more specific SPEED DIAL SUPERVISOR PAGE DSS DIRECTED PICKUP GROUP PICKUP DOOR PHONE BOSS PROGRAMMED MESSAGE IN AND OUT OF GROUP FORWARD and VOICE MAIL TRANSFER The extender can be a station a group or another identifying number 4 33 PROGRAMMED STATION MESSAGES Any station may select one of 20 messages to be displayed at a calling party s keyset to advise others of their status Ten messages are factory programmed but may be reprogrammed Five can be created by the system administrator Each display keyset user may create five additional messages unique to them NOTE The calling party must have a display keyset to view these messages PROTECTION FROM BARGE IN Each station can be programmed as secure or not secure Secure stations cannot be barged in on
10. solution providing data router and switch ing functions LAN WAN TDM voice processing Voice over IP integration wireless communications voice mail computer telephony integration much more all in one powerful platform FIGURE 1 1 The OfficeServ 7200 can be mounted in a standard 19 rack wall mounted or set on a desktop Media Gateway Cards MGI local IP keysets remote IP keysets and IP networking are easily and economically added as needed The OfficeServ 7200 offers a variety of interface cards that allow connection to the public telephone network or to private networks These are generally referred to as trunk cards Proprietary digital phones called keysets con nect to Digital Line Interface cards DLI In addition to these conventional digital keyset Samsung offers IP key sets These IP keysets use the latest Voice over Internet protocol VoIP technology They are ideal for distant remote locations where the digital keysets will not work Connect to an Ethernet LAN and communicate with the system through the Media Gateway Interface cards MGI The MGI allows IP phones to communicate with TDM devices Standard telephones generally called single line sets connect to single line interface cards SLI In addition DLI station ports are used to connect peripheral devices such as door phones and add on modules Miscellaneous circuits are provided to allow such optional features as external paging music
11. WOOWHIHL 9NOSNVS O0Iv9CVSOtCI LI 80 00 00 T ST LIT 20 IO TOL TOZ I HWVN INV GIO INV GIO 1500 TIVO LI9IG GHTVId 94 NOILVH G AWIL LLS AAL 41 L ZT LT 56 20 10 etdues W H YANS 6 27 6 3 6 INDIVIDUAL WAKEUP ACTIVITY REPORT Printout includes the following information Date and time the report was printed Room number requested Time wake up activity performed Item code for activity performed Description of activity performed Details column Time wake up call is set for Charges for wake up related service ek ak ACTIVITY TYPES m W UP SET The time a wake up call is set for m W UP ANS Wake up call answered m W UP N ANS Wake up call not answered m W U CANCEL Wake up call cancelled ek We Displays all wake up call activity since room was checked Wake up activity report print on a per room basis m By default printout will print a header followed by 50 lines per page Printout size is adjustable through programming EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 28 55 LINES WAKE UP ACTIVITY FROM SUNSHINE SUITES 01 22 98 14 35 CHARGES BILLED TO ROOM NUMBER 213 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 213 01 23 12 22 89 W UP SET 05 30 000
12. display can also show IN GROUP and DND STATUS OUT 4 42 dI H3T1V2 LNOHLIM LNOLNIYd 3 1dWVS t t pue pauejsuen 11 10 Jequunu jeusayxa ue papsemsoj je gt J4 Jejsuen LI sem 1 4019 YUM e 3d Bulag YI papsemsoy 04 vsid OG ulje ysida Iled eD SOD P 10 UM uoneinq subid 21 1 5161 81 1 S28S sUIW SJH spo 1uno y pa eIq oN auoydayay Z paAla2ay Jo subig vc subld v c be J ed 2 Z amp 5 Suu ON 3UITOD uode 4 moo c OOSLIGTECT x 0000 SvvS6L 61 00 00 ud BUTVL IZ E O LIL GIc I LIZOOGZZ6SSOE O 90 L0 00 LZ E U GZL 96c I L 8 90 00 IT 98s ET 12 60 926 etc I NI d OW5 00 7 IZ 0 OTe I 99010796506 O GC ET SEC LS tI 172 8559 6LZ I 440 OS LGE TZ E0 SEZ T LL 00 00 SE SS EI 900 812 I NO OE GGS TZ E0 Stc I LL 91 00 00 20 56 TZ 0 9464 LIZ T LI 06 00 00 26 74 IC EO 924 TS6E I 210 0 88 I 2 0 1 XL 10700500
13. hourly or up to three separate programmable shifts The report includes statistics for each trunk trunk group station station groups and page announcements For more details and explanations see sections 4 9 and 4 10 of this document TRANSFER System operation permits station users to transfer calls to other stations in the system Transfers can be screened unscreened or camped on to a busy station TRUNK GROUPS Outside lines can be grouped for easy access by dialing a code or pressing a button There are 30 trunk groups available UNIFORM CALL DISTRIBUTION UCD UCD is a call distribution method by which callers in a queue are routed to the next available agent While waiting in a queue a canned or customized announcement can be periodically played to the caller based on a programmable timer while retaining their place in the queue Statistical and historical reports are available to assist supervisors in managing a call center See Call Center UNIVERSAL ANSWER Station users may dial the Universal Answer code or press the UA key to answer any outside lines pro grammed to ring the UA device The UA device can be a station group of stations common bell or ring over page VIRTUAL EXTENSIONS The OfficeServ 7200 has a number of virtual extension ports encoded in the system database They can be assigned as keyset or single line analog ports The system has 62 virtual extension ports These ports have all the attributes of an a
14. 00 213 01 23 12 25 92 W UP CANCL 000 00 213 01 24 11 51 89 W UP SET 05 30 000 00 213 01 25 05 30 91 W UP N ANS 000 00 213 01 25 05 31 90 W UP ANS 000 00 TOTAL 000 00 Sunshine Suites w 6 29 6 3 7 SAMSUNG SINGLE LINE TELEPHONE SAMPLE GUEST PHONE TEMPLATE SUNSHINE SuITES MESSAGE WAITING Front Desk Extension 201 Maid Service Extension 205 Restaurant Extension 206 Pro Shop Extension 208 Taxi 555 1212 Pizza Delivery 555 1213 Dial 9 for Local Calls Dial 80 for Long Distance Calls Room to Room Dialing DIAL room number FLASH NEW CALL HOLD Gm RECEIVE VOLUME MONITOR cow Note Custom templates for the Samsung family of phones can be created using the software program DESI for Windows by DESI Telephones Labels Inc PART 7 GENERAL USER INFORMATION 7 1 RADIO FREQUENCY INTERFERENCE WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pur suant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful inter ference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If not installed and operated in accordance with the instruction manual it may cause interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to
15. 214 220 303 401 Suites 11 02 STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING 6 16 ROOM STATUS PRINTOUT Printout includes the following information Date and time the report was printed Status of guest and meeting rooms Onan individual status type basis OR Asa complete report of all rooms and their status Room Status Printout Types AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD ALL Room status is updated by either the administrator access automatic room update or maid codes We ome m By default the printout will print a header followed by 50 lines per page Printout size is adjustable through programming NOTE Systems utilizing the optional 64 button module can temporarily display room status when a printout is not needed EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 17 55 LINES ROOM STATUS PRINTOUT ROOM STATUS 216 NEED MAINTENANCE NEED MAINTENANCE 14 01 11 02 ROOM STATUS ROOM STATUS 308 NEED MAINTENANCE 402 NEED MAINTENANCE Sunshine Suites x 6 18 ROOM STATUS PRINTOUT Printout includes the following information Date and time the report was printed Status of guest and meeting rooms individual status type basis OR As a complete report of all
16. Ethernet PPPoE DHCP Client The OfficeServ 7200 accesses the Internet through the WAN1 and WAN2 Ethernet WAN interface by using the PPPoE and DHCP client protocols V 35 Interface PPP HDLC Frame Relay The OfficeServ 7200 can also access the Internet through the V 35 serial interface with a transfer speed of up to 2Mbps In this case the OfficeServ 7200 supports various protocols such as the PPP HDLC and Frame Relay Encapsulation 5 2 Subnet Routing The network interfaces of the WAN1 WAN2 LAN and DMZ are configured with different sub network inter faces which enable them to perform the routing process with each other Routing Protocol The OfficeServ 7200 supports routing information exchange protocols to react to the changing network environment more effectively RIPv2 These protocols are widely used for managing the routing information in a mid sized inde pendent network such as a group of LANs OSPF v2 This routing protocol is used in larger independent networks A router detects and reports change in the routing table or the network to other routers This way all routers share the same routing information Routing Between the VLAN Groups Communication between the VLAN groups CBQ Clss Based Queuing BoD Bandwidth on Demand The queuing process is differentially performed according to the level table where the routing process prior ity for a data server is defined RTP Priority
17. OFF setting in MMC 210 It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls Group Overflow Across the Network Calls to a station group in one Node may overflow after a program mable time to another station group in another Node Intercom Calling Discrete Dialing Plan Station to station and station to group calls can be made across the network link without having to dial an access code for a call within the network LCR can also be pro grammed to route calls across a network link and to access local trunks in another networked system Message Key Across the Network This feature allows station users to set a message waiting indication to another station in another Node in the network Upon receiving a busy or no answer condition press the MSG key or dial the feature code This will light the message waiting light at the called station To return the message press the MSG key with the flashing red LED Network Page Key With one or more of these keys users may make page announcements to page zones in others Nodes in the Network The network page NP key is different than the Page key in a single node For example It is programmed as NPO24 where 02 Node 2 and 4 page zone 4 in Node 2 Network Trunk Ring Destination This feature allows lines trunks from the telephone company connect ed to one Node to be programmed to ring at
18. OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location The EasySet application server runs on Microsoft IIS web server software which is included with Windows 2000 XP Professional and 2003 OfficeServ Call OfficeServ Call is a call manager application with support for contact management inbound screen pop out bound dialing via the desktop scheduling and call logging as well as providing access to some digital tele phone facility programming OfficeServ Call is a client server based application that supports both an end user GUI interface and industry standards such as TAPI The client application has support for a wide range of operating systems including Windows 2000 and Windows XP OfficeServ Operator OfficeServ Operator is a PC based attendant console that works in conjunction with either a or IP Keyset OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously OfficeServ Softphone Samsung OfficeServ Softphone is a software based application that turns your computer into a full featured Samsung IP telephone It is installed directly onto your laptop or desktop PC running Microsoft Windows operating system Once a USB headset or a USB handset is connected the Softphone delivers virtually iden tical functionality as the ITP 5012 L and ITP 5021D desktop ITP phones OfficeServ Softphone is ideal for telecommuter and mobile users Remo
19. SPPS EtI LO EO 942 Soe CBLPIBLOOST 0 40 00 00 OP E S EI 2 0 SZL 8 2 T I 07 00 00 4 6 IC EO FPL LIC O68LOGDECT 19010729606 O GL OT 65 SC IS ET 2 0 921 elc I L 90 00 00 GE IS EL L e0 SZL See 00 00 62 6 72 60 LI 00 00 SC IS I IC EO SZL TS6e I 80 00 00 12 50 GZL S6t 4dOO LNOOOOV LI9IG Q43IVIG 94 NOILVHAG WHNIL LLS AAL L 6 2 6661 Iz 49N VIS LuOdHNu AANS 443 IIWANAN INV GI H3T1VD HLIM pauaysues paniaral 11 Bulag alojag pue apew Bury buruu 10 pauopueqy V Ln OLN YGINS JIdINVS 6 Jaquunu ue gt papsemsoy 0 papsemioy 5 Jo p1o2a1 O4 Duruoou LI ino E VSIG OG peyeuiuuo ulje ysida 1 sewieujijpe pauejsue 1 Iled 1049 YUM J YSIA yep s2aS suIW SIH ssaqresey 10 subig v c subg v c ad Jp be 4 add epe UOISUa3X3 1502 5 10 Keq uiuow subd 7 SD SUIW SJH gt 10 opo I uoneing apew Ied a1eq uonezuouiny SJ93281e4 1 1 Subia SL L subid L L 51610 81 1 GI 129
20. a destination station or station group in another Node Remote Hold Across the Network Calls may be placed on hold at stations in another Node Then page that Node and announce that there is a call on holding on extension 2xxx Anybody in this Node may pick up the call by dialing 12 2xxx This is useful when one Node does not have a dedicated answering position The caller is on Hold listening to music rather then listening to ringback tone Transfer Recall Calls transferred across a network link will recall to the transferring station after the orig inating system transfer recall timer expires After recalling if not answered prior to that systems atten dant recall timer expiring the call will recall to that systems designated operator group Attendant recalls will not recall to a Centralized Attendant Transfer Retrieve Calls on Transfer Hold during a screened transfer can be retrieved by pressing the call button for that call Voice Mail Transfer Key Users may transfer a caller directly to a co workers voice mail box with out ring ing their telephone by pressing the VT key and dialing their extension number The caller will then hear that co workers personal greeting regardless of where they are in the network OPERATOR GROUP The operator group can contain 32 stations to answer incoming calls Calls to this group can be set for dis tributed sequential or unconditional ringing Operators can use the In Out of Gr
21. a license 7 6 EQUAL ACCESS REQUIREMENTS The OfficeServ 7200 is capable of providing users access to interstate providers of operator services through the use of access codes Modifications of this equipment by call aggregators to block access dialing codes is a viola tion of the Telephone Operator Consumer Act of 1990 and Part 68 of the FCC Rules 7 7 DISA WARNING Lines that are used for the Direct Inward System Access feature must have the disconnect supervision options provided by the telephone company WARNING As it is impossible to control who may access your DISA line it is suggested that you do not turn this feature on unless you intend to use it If you do use this feature it is good practice to frequently change pass codes and periodically review your telephone records for unauthorized use 73 SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA STA warrants to its authorized Dealers and to the orig inal retail purchaser Users of a STA product for a period of 24 months from the date of shipment of the Product from 5 5 facility that the Product except for lamps fuses and other consumable items will be free from defects in material and workmanship Repaired or replaced materials shall be warrant ed for the balance of the warranty remaining on the original equipment or 90 days from date of ship ment from 5 5 facility whichever is longer This warranty is f
22. and the charge for the call Guest and Meeting Room Bill This printout includes all room related charges from time of check in Associated taxes and or surcharges are automatically calculated by the system based on programmable rate table entries Any deposits made are automatically deducted from the total bill This printout also includes daily room charges phone calls servic es charged to the room wake up call activity and any deposits made This printout is made on a per room basis Room Status The system can print six different Room Status reports There are five 5 individual reports for the following room status conditions Available Occupied Needs Cleaning Needs Maintenance and Hold for Late Checkout sixth report will show all rooms all room status conditions Room Status Conditions The system will indicate the status of each guest or meeting room when requested See Room Status The five possible conditions are AVAILABLE Ready to check in OCCUPIED Guest is checked in NEEDS CLEANING Condition after check out or morning update for all occupied rooms NEEDS MAINTENANCE Temporary condition for rooms requiring some repair or maintenance HOLD LATE CHECK OUT Indicates a guest requires a late check out so hotel staff will delay cleaning CLEANED Indicates that the room has been cleaned REPAIRED Indicates that the room has been repaired HOLD AND NEED CLEANING In
23. any member of the group 5 INTERCOM An intercom call made from a station or device within the system to the specific group number 6 ANSD This is a count of how many times an intercom call was answered by any group member of that spe cific group KKK KKK ke e e ke e INDIVIDUAL STATIONS 4 RRR KK kkk kkk kkk kkk kkk kkk e 1 11 lt OUTSIDE CALL INTERCOM 2 3 4 5 6 7 8 9 10 12 13 EXT STATION NAME ANSD NOT ANSD DIALED ICM TRSF TRK TRK PICKUP ANS DIALED 201 0000 0000 0000 0000 0000 0000 0000 0000 0000 202 0000 0000 0000 0000 0000 0000 0000 0000 0000 203 0000 0000 0000 0000 0000 0000 0000 0000 0000 204 0000 0000 0000 0000 0000 0000 0000 0000 0000 205 0000 0000 0000 0000 0000 0000 0000 0000 0000 1 OUTSIDE CALLS These statistics are for outside calls that in any way reach individual stations or devices 2 EXT Listing of all extension numbers the system This also includes AA VM ports 3 STATION name for each particular station as programmed in MMC 104 4 ATTA Average Time To Answer for stations is counted in the number of seconds that ringing signal is applied to a station for trunk calls and recalls The ATTA is the sum of all answered times divided by the answered call count Use the same calculation method as used for individual trunk ATTA 4 52 10 11 12 13 ANSD This is a count of how many times an outsi
24. associated with an add on module may receive an executive off hook voice announcement while on another call The called keyset user may reply handsfree without interrupting the call in progress Only keysets with an off hook voice announce button OHVA can off hook voice announce to keysets with AOMs OFF HOOK VOICE ANNOUNCE STANDARD Keysets may receive a voice announcement while on another call The calling station must have an OHVA key When transferring a call to a busy keyset or while listening to busy signal the station user can press the OHVA key to make an OHVA call to the busy keyset If the called keyset is the DND mode it cannot receive OHVA calls The L version of software has an user programmable option that will allow the OHVA to be heard through the speaker rather than in the handset ONE TIME DO NOT DISTURB The Do Not Disturb One Time feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call Upon completion of the call DND is canceled and the station is returned to normal service This feature requires a programmed button ONE TOUCH DIALING KEYS Frequently used speed numbers can be assigned to one touch dialing keys for fast accurate dialing ON HOOK DIALING Any keyset user can originate calls without lifting the handset When the called party answers the user may speak into the microphone or lift the handset for more privacy
25. be used for enhanced reporting and monitoring functionality See separate DataView Literature for more details UCD Statistics OfficeServ DataView provides over a dozen different historical reports to provide detailed statistics on call volume and call times as well as agent activity Also included is a detailed Abandoned Call list to define each lost call to the UCD group UCD Monitoring OfficeServ DataView provides several different monitoring interfaces that allow users to easily see live con nection status and port activity for UCD groups and agents Wallboard Style Display Windows OfficeServ DataView is equipped with a series of wallboard style displays which allow quick and easy visi bility of live call status information about the group such as longest wait time calls in queue agents busy and more This information can display as a personal PC Wallboard on an agent s monitor When used junction with customer provided large screen display such as an LCD or plasma monitor TV these same wallboard windows can provide this data to the entire call center from a greater distance with a level of clar ity and flexibility that isn t possible with traditional LED wallboards 4 7 CALL COSTING The OfficeServ 7200 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls Rates are calculated by the number dialed and may include surcharges Display keysets can be se
26. by pressing the SCROLL key 9 13054264100 NEXT NND ANS This display is seen while examining calls in queue at your keyset TALKING TO 203 BARGE DROP This display shows an incoming call from Samsung Telecom ringing at group 500 SAMSUNG TELECOM ANS NND IGNORE This display is seen while using the INQUIRE feature It shows the three options available while you are checking on a held or parked call This display can be seen when investigating an intercom call The investigator can BARGE in or DROP the connection SAMPLE UCD DISPLAYS 005 calls in 06 available queue now 04 logged in There are five calls currently waiting to be There are six members in the group Four of the answered by the UCD group members are currently logged in longest wait 201 answered time is 02 24 The longest call on hold waiting to be The agent at station 201 has answered 65 calls answered was for two minutes 24 seconds This today data applies to all calls since the supervisor data was last cleared It does not necessarily represent calls currently in queue 065 calls toda 124 calls 201 average received toda call time 04 43 The UCD group has received 124 calls today The average call length for station 201 is four minutes and 43 seconds average time in 202 Sondra queue is 03 51 The average time on hold waiting to be Station 202 is currently out of the group The answered is three minutes and 51 seconds
27. calls TOLL RESTRICTION There are 500 allow and 500 deny entries of 11 digits each Each of these entries can apply to dialing classes B C D E F and G Expensive 976 1 900 411 and operator assisted calls as well as specific area and office codes can be allowed or denied on a per class basis Class A stations have no dialing restrictions and Class H stations cannot make outside calls Any outside line may be programmed to follow station toll restriction or follow the toll restriction class assigned to it Each station and trunk can have a different dialing class for each ring plan Special Code Table A Special Code Table of ten entries four digits each allows use of telephone company features such as CID blocking 67 or call waiting disable 70 without interference to toll restriction or LCR The Special Code table allows use of these custom calling features on a per call basis 4 26 TOLL RESTRICTION OVERRIDE Program options allow system speed dial numbers to follow or bypass station s toll restriction class addi tion users may make calls from a toll restricted station by using the walking class of service or authorization code feature TONE OR PULSE DIALING Outside lines can be programmed for either tone or pulse dialing to meet local telephone company require ments TRAFFIC REPORTING The OfficeServ 7200 system can store peg counts for various types of calls These peg counts can be printed on demand daily
28. gray FIGURE 2 4 iDCS 14B STRIP See Figure 2 5 14 programmable keys with red lights maximum of one be added to any 28D or 18D keyset to provide additional programmable keys Available in dark gray or light gray FIGURE 2 5 iDCS KDB DIGITAL LINE INTERFACE FKDBD This is a daughterboard that can be installed only in the 18 or 28 button keyset The FKDBD will provide one addi tional DLI circuit for the connection of any digital station device such as a keyset add on module or DPIM This FKDBD will only operate when the keyset is connected to an 8 port DLI card so it can use the second B channel Each port on this card is intended for connection to one telephone Connecting multiple telephones to a port may result in incorrect operation or damage to the card Note Only one KDB can be installed on a keyset iDCS KDB SINGLE LINE INTERFACE FKDBS This is a daughter board that can be installed only in the 18 or 28 button keyset The FKDBS will provide one addi tional SLI circuit for the connection of any standard telephone device This FKDBS will only operate when the key set is connected to an 8 port DLI card it can use the second B channel Each port on this card is intended for con nection to one telephone Connecting multiple telephones to a port may result in incorrect operation or damage to the card Note The circuitry on a FKDBS does not provide a loop open disconnect signal or have the over voltage prote
29. in seconds DIALED NUMBER When an outside call is made digits are displayed as the user dials them If the display indicates an incorrect number was dialed the user can quickly hang up before billing begins ENHANCED STATION PROGRAMMING Personal programming options are easier to select and confirm with the help of the display IDENTIFICATION OF RECALLS Hold recalls and transfer recalls are identified differently than other ringing calls Hold recalls indicate the recalling line or station number and the associated name Transfer recalls indicate the recalling line or station and where it is coming from IDENTIFICATION OF TRANSFERS The display will identify who transferred a call to the user MESSAGE WAITING CALLER NUMBER When the message indication is on pressing the MESSAGE button displays the station number s of the per son s who have messages for the user Display keyset users can scroll up and down to view message indica tions OUTSIDE LINE IDENTIFICATION Each line can be identified with an 11 character name Incoming calls display this name before the call is answered This feature is helpful when individual lines must be answered with different greetings 4 38 OVERRIDE IDENTIFICATION If another station barges in on a user s conversation the display will alert the user with a Barge from 2xx dis play if the system is set for barge in with tone PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages s
30. list is accessed using the administrator s passcode When reviewing this list you are pro vided options to CLEAR the entry or DIAL the number You can see the NND key to toggle between the Caller ID name number and the date and time the call came in The system must be using LCR to dial numbers from the abandon call list The abandoned call list will store up to 100 unanswered calls Caller ID ON SMDR The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for incoming calls This format expands the printout to 113 characters Use a wide carriage printer or an 80 col umn printer set for condensed print Number to Name Translation The system provides a translation table for 1000 entries When the Caller ID number is received the table is searched When a match is found the system will display the corresponding name Caller ID to PSTN When calling out on ISDN PRI services each station can be programmed to send any one of the listed direc tory numbers provided on the PRI circuit Examples are the main number another number or an individual DID number PSTN Public Switch Telephone Network 4 9 Caller ID to Analog Port When equipped with the optional RCM2 card Caller ID from the telephone company is sent to analog ports within the system CALL FORWARDING This feature allows the user to redirect forward incoming calls The calls can be redirected to the attendant a hunt group voi
31. on hold background music and common audible devices All keysets utilize a single PCB with surface mounted components assuring the highest product quality and long life Samsung s customary large easy to read displays and LEDs in the button design make them much easier to use In many instances sophisticated features are made simple through the use of friendly display prompts or push on push off feature keys Expanding the OfficeServ 7200 system is both economical and easy Begin with a single cabinet configured as a basic Key Service Unit and then add up to one more cabinet as your business grows Its low and medium densi ty card design allows greater flexibility when configuring a system for the right combination of lines and stations A removable software cartridge SmartMedia card makes it convenient to upgrade to future feature packages 1 2 SIZE AND CONFIGURATION The OfficeServ 7200 is a modular and flexible system available as a single cabinet or fully expanded two cabinet system See figures 1 2 and 1 3 Each cabinet has one dedicated processor slot and five universal slots The MCP card is the main processor that fits into dedicated slot 0 of the main cabinet The LCP card is the local processor that fits into the dedicated slot 0 of the expansion cabinet There is only one cabinet type The presence of an MCP or LCP determines whether it is a main cabinet or an expansion cabinet In total there be 10 universal card slots
32. or as a main cabinet key service unit KSU The cabinets may be used individually or may be stacked up to two 2 high to achieve maximum capacity A single cabinet may be wall mounted for smaller applications or alternatively the system may be mounted in a standard nineteen inch 19 equipment rack Each cabinet is comprised of the following Five 5 interface card slots One processor card slot One power supply installed in back panel of the cabinet AC power connector DC power Battery Backup connector 2 2 PROCESSOR CARDS The OfficeServ 7200 requires a processor card or cards in order to operate In a single cabinet OfficeServ 7200 sys tem only one processor card the Main Control Processor MCP is required Each expansion cabinet requires its own Local Control Processor LCP These processor cards are described below MAIN CONTROL PROCESSOR MCP The Main Control Processor MCP is installed in a dedicated processor slot slot 0 of the first cabinet and has posi tions for three daughter boards The first daughter board position labeled MIS can support the MIS daughter board ONLY The second daughter board position is only for the RCM or RCM2 daughter boards The third daugh ter board position is dedicated only for the MFM daughter board The MCP includes without additional daughter boards the following common system resources 4 DTMF Receivers and 32 DTMF Senders MAIN CONTROL PROCESSOR MCP DAUGHTER
33. out of a room by pressing the CHECK OUT key The CHECK OUT option will print out the total room charges and clear the room information from the transaction record buffer It also changes the room to the Needs Cleaning status Checking a guest out of a room prior to the ROOM CLEAN TIME will automatically change the room to the NEEDS CLEANING status This feature offers 64 Button Module support Meaning that the associated DSS key assigned to a 64 Button Module can be used to enter the room number that is being checked out DEPOSIT POSTING The credit feature allows any Administrator keyset to add a cash deposit to a room bill to offset charges already incurred or to prepay either the room or phone charges or both This feature requires a CREDIT key to be assigned to the administration phones This feature offers 64 Button Module support Meaning that the associated DSS key assigned to a 64 Button Module can be used to enter the room number that the deposit is being posted to DSS KEY USE DURING FEATURE ACTIVATION When utilizing the Administrator keyset to activate system features functions many will request the room number to be entered In most cases the associated DSS key can be pressed to enter the station number The exceptions are Wake Up Call Setting and Lobby Phone Service These features will not respond to the DSS key press The associated station number must be assigned via the keypad ENHANCED USER PROGRAMMING The OfficeServ 720
34. page was accessed 13 ALL PAGE USED Peg count of every time the all page feature was accessed This does not include internal or external page only 55 or PAGE B KR KKK KKK KKK KKK TRUNK GROUPS ockckck ck ckck ckckckckck ck kockckck kc ck ck k ck k kk 1 GROUP 2 OUTGOING 3 BUSY 9 0000 0000 800 0000 0000 801 0000 0000 1 GROUP A listing of all trunk groups assigned in the system 2 OUTGOING These are the number of outgoing trunk calls made using each trunk group Pegged every time a member of this trunk group was used to make a valid outgoing call valid outgoing call is defined by the SMDR Start Time programmed in MMC 501 3 BUSY This is the number of times each trunk group was busy when someone attempts to access it Qe ke ee ke e e ke INDIVIDUAL TRUNKS RRR RRR RK RK KR ck kkk kkk kkk 1TRUNK 2TRUNK NAME 3ATTA 4ANSD 5NOT ANSD 60UTGOING 7BUSY 701 0000 0000 0000 0000 0000 702 0000 0000 0000 0000 0000 703 0000 0000 0000 0000 0000 704 0000 0000 0000 0000 0000 705 0000 0000 0000 0000 0000 706 0000 0000 0000 0000 0000 707 0000 0000 0000 0000 0000 708 0000 0000 0000 0000 0000 709 0000 0000 0000 0000 0000 710 0000 0000 0000 0000 0000 1 TRUNK A listing of each trunk in the system 2 TRUNK NAME The names of each trunk as programmed in MMC 404 3 ATTA Average Time To Answer for trunks is counted in the number of seconds that ringing voltage is detect ed at the trunk interface and the timer stops whe
35. programmed to have either 500 or 950 numbers in the system list The remaining numbers in the library can be assigned in blocks of 10 each to individual stations for their per sonal use A maximum of 5 blocks 50 numbers can be assigned to a station SPEED DIAL BY DIRECTORY The OfficeServ 7200 system provides the user with the ability to look up a speed dial number and place the call There are three speed dial selections personal system and station This feature requires a display keyset STATION HUNT GROUPS System programming allows up to 40 station hunt groups One of three ring patterns sequential distrib uted and unconditional is available for each group Each unconditional group may contain a maximum of 32 stations and each sequential and distributed group may contain a maximum of 48 stations A station may be assigned to more than one group Each station group has its own recall timer for calls transferred to that group There is a Next Hunt timer for each group to provide circular hunting within the group STATION MESSAGE DETAIL RECORDING SMDR The system provides records of calls made received and transferred Connecting a customer provided print er or call accounting system will allow collection of these records Each call record provides the following details station number outside line number start date start time duration of call digits dialed maximum 18 and an account code if entered The system may print a hea
36. provides one external page output and two zone control relays FLASH KEY OPERATION While a user is on an outside line pressing the FLASH key will send a timed disconnect signal to the central office or PBX This is used for custom calling features on C O lines or in conjunction with CENTREX PBX oper ation System programming allows individual flash times for C O and PBX lines When C O or PBX flash is not required setting the timers for two seconds releases the existing call and returns dial tone to make a new call FLEXIBLE NUMBERING System programming allows stations to have two three or four digit extension numbers beginning with the digit 2 or 3 Three digit default extension numbers begin with 201 and four digit defaults begin with 2001 Station group numbers can be three or four digits beginning with the digit 5 Using digits other than 2 3 or 5 will require the technician to change other default feature access codes in the system default numbering plan User guides will need to be modified as these are all written using the OfficeServ 7200 default numbering plan GROUND START TRUNKS T1 The OfficeServ 7200 can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage Caller ID or ANI service is not available on these trunks GROUP BUSY SETTING This feature provides a busy signal to intercom callers that ring to a station group when all logged in stations are busy The fe
37. queue is and how many calls were abandoned Agent Screen This allows the supervisor to monitor how many agents are logged in check each agents status IN GROUP OUT OF GROUP or DND view each agents total number of calls average call length or average ring time Note Accessing this screen will also allow a Supervisor to change the status of each agent IN GROUP OUT OF GROUP or DND 4 39 SAMPLE DISPLAYS Display model keysets have a large easy to read 32 character liquid crystal display Helpful call processing infor mation is provided so everyday call handling is quick and easy Here are just some of the displays you may see 209 Tim Kelly FRI 23 Sep 02 54 Camp on to 203 Wait for answer Idle display shows extension name day date and time Call for 501 202 Mr Smith zt This station is camped on to extension 203 and is waiting for 203 to answer Call tor 201 706 Local 6 This station in the sales department is receiving a group call from Mr Smith 203 Busy MSG CAMP gt This station is calling station 203 which is currently busy Conf with 203 John This station is on a conference call with John extension 203 Assume other parties will hear your conversation Transfer to 203 John A This station is transferring a call to John at extension 203 DO NOT DISTURB ON OFF A This station is setting the Do Not Disturb feature This display tells you this i
38. rooms and their status Room Status Printout Types AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD ALL Room status is updated by either the administrator access automatic room update or maid codes CE ND By default the printout will print a header followed by 50 lines per page Printout size is adjustable through programming NOTE Systems utilizing the optional 64 button module can temporarily display room status when a printout is not needed EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 19 55 LINES ROOM STATUS PRINTOUT ROOM STATUS RO 212 HOLD 21 401 HOLD Sunshine HOLD OM 4 HOLD 11 58 STATUS 12 02 ROOM 309 Suites STATUS HOLD 6 20 ROOM STATUS PRINTOUT Printout includes the following information Date and time the report was printed Status of guest and meeting rooms Onan individual status type basis OR As a complete report of all rooms and their status Room Status Printout Types AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD ALL Room status is updated by either the administrator access automatic room update or maid codes We ome xm By default the printout will print a header followed by 50 lines per page Printout size is adjustable through programming
39. stations with a barge in key to override the automatic privacy of another station or outside trunk Programming allows barge in with or without a warning tone Stations may also be programmed as secure so that they cannot be barged in on With Warning Tone When the barge in with tone option is set the barging in keyset has its microphone on and the barged in on station receives an override display A double burst of warning tone sounds and repeats every ten seconds This feature does not work from single line sets Without Warning Tone When the barge in without tone option is set the barging in keyset has its microphone muted and the barged in on station does not receive an override display This feature does not work from single line sets Trunk Monitor or Service Observing This feature allows the user who barged in to retain the trunk call after the original station has hung up WARNING BARGE IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO PRIVACY SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MIS USE OF THIS FEATURE 4 16 EXTERNAL MUSIC INTERFACES The OfficeServ 7200 MIS daughter card provides two inputs for connecting to customer provided external music sources Each system can support one MIS card These sources can be used to provide background music or any of the varied Music On Hold MOH uses EXTERNAL PAGE INTERFACES The OfficeServ 7200 MIS daughter card
40. systems These are the same calls that would be flagged as abandoned in SMDR 5 OUTGOING TRUNK CALLS These are all outgoing trunk calls that were originated by any station or through the DISA feature Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC 501 6 ASELECTED TRUNK WAS BUSY Pegged every time a trunk or trunk group was busy regardless of the man ner in which it was selected e g DTS key LCR 9 7 TRK GROUP SELECT SPD External call forward DISA 7 INTERCOM CALLS COMPLETED These are all intercom calls that were completed to any station station group or device 8 INTERCOM CALLS NOT COMPLETED These are all intercom calls that were not answered and resulted in the calling party hanging up A call to a station group that overflows to another station is considered not answered whether the overflow destination did or did not answer 9 TRUNK RECALLS TO STATION These are trunk calls that were placed on any kind of hold and recalled a sta tion These are also trunk calls that were transferred and were not answered and recalled the transferring sta tion This includes members of the operator group that put calls on hold and then recall the operators sta tion 4 50 10 TRUNK RECALLS TO OPERATOR GROUP These are any trunk calls that recalled to the operator group 11 INTERNAL PAGE USED Peg count of every time internal page was accessed 12 EXTERNAL PAGE USED Peg count for every time external
41. the remote station RING MODES Each keyset user can select one of three distinct ways to receive intercom calls The phone can automatical ly answer on the speakerphone voice announce through the speaker or receive ringing When the ring mode is selected keyset users can choose one of eight distinct ring tones Forced Auto Answer is invoked by the calling station and is controlled by the calling station s class of service RINGING PREFERENCE Lifting the handset or pressing the speaker button automatically answers a call ringing at the keyset Using this method users are assured of answering the oldest call first When ringing preference is turned off the user must press the flashing button to answer Users may answer ringing lines in any order by pressing the flashing button 4 34 SPEAKERPHONE DCS LCD 24B and DCS LCD 12 keysets have built in speakerphone The speakerphone enables calls to be made and received without the use of the handset The iDCS 28D keyset and the iDCS 18D keyset have Full Duplex Speakerphone Module added All ITP phones are speaker phones STATION LOCK With a programmable personal station passcode any keyset or single line station can be locked and unlocked to control use of each telephone There are two lock options 1ZLOCKED OUTGOING and 2 LOCKED ALL CALLS See the following table for more details LOCKED pean LOCKED m CALLS Make Outside Calls YES NO NO Receive Outside Cal
42. to configure the OfficeServ 7200 as required See figure 1 4 When configuring a system to meet your requirements select the appropriate number of interface cards listed in Part 2 of this book to support the various types of trunks stations data needs voice mail and miscellaneous func tions Your authorized Samsung Installation and Service Company has special knowledge and training to do this The decision to install the Samsung data modules in the OfficeServ 7200 system or use third party external data equipment will impact the maximum system capacity Using internal data modules will decrease total system capacity of stations and trunks as they utilize the same 10 universal cards slots 1 2 The following table indicates the maximum quantity of each circuit type allowed However maximum quantities are decreased by the other card types in the system For example the maximum number of stations is decreased by the number of trunk cards installed The maximum number of trunks is therefore decreased by the number of station cards installed Optional cards also affect the total available capacity OfficeServ 7200 Capacities 080 Digital Telephones 2160 Digital Telephones 120 IP Telephones 120 IP Telephones Desk Wireless SofPhone Desk Wireless SofPhone Digital Trunks 96 Digital Trunks 080 Standard Telephones 2160 Standard Telephones Oow Analog Trunks 080 Analog Trunks Ports of Voice Mail Auto Ports of Voice Mai
43. to dial the stored number Inquire Park Hold Having been informed that an incoming call is on hold or has been parked you may view the Caller ID infor mation before you retrieve the call This will influence how you choose to handle the call Caller ID Review List This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang your station but that you did not answer When reviewing this list you can press one button to dial the person back The system must be using LCR to dial the stored number There is also an option called CID REVW ALL in the User ON OFF options When set to ON the feature will operate the same as described However when set to OFF only calls that are not answered missed calls at the station will be recorded in the Review list Investigate This feature allows selected stations with a special class of service to investigate any call in progress If Caller ID information is available for an incoming call you will know to whom this station user is speaking On out going calls you can see who was called After investigating you may barge in on the conversation discon nect the call or hang up Abandon Call List The system has a system wide abandon call list that stores Caller ID information for calls that rang but were not answered
44. with a maximum of 48 agents per group Any time there are one or more calls in queue and no available agents the longest waiting call will automat ically be distributed to the next available agent When there are no calls in queue the next new call will be routed to the next idle agent according to a specified distribution method There are two available reporting options to support the system call center functionality The embedded basic reporting package included with the telephone system is ideal for small informal call center solutions as it provides simple ACII text reports to a customer provided LAN printer as well as informational displays at a supervisor s display telephone The more sophisticated call center may require the optional OfficeServ DataView CTI application that provides historical reporting agent and call monitoring and wallboard dis plays NOTE Some features require optional hardware or software Ask your authorized Samsung Dealer for details Agent Busy Manual Wrap Up Key This UCD group feature allows an agent to have a programmed button that when depressed will remove the keyset from free status within the group The agent can depress the button again to return the keyset to free status This provides a method for agents to manually extend their wrap up time when necessary This also allows agents to perform other duties such as receiving or making telephone calls without having to log out of the group Agent PIN
45. 0 94 97 TEL 92 07 02 02 02 97 02 02 02 97 02 02 02 97 02 02 02 97 02 02 02 97 02 02 02 97 89 91 90 RM CHARGE STATE TAX BED TAX Check In Occupied RM SVC STATE TAX SVC CHARGE W UP SET 3055922900 RM Deposit Check Out Clean Room 18008764782 W UP CANCL MISC RM CHARGE STATE TAX BED TAX Clean Room RM Charge STATE TAX BED TAX Clean Room RM CHARGE STATE TAX BED TAX Clean Room RM CHARGE STATE TAX BED TAX Clean Room RM CHARGE STATE TAX BED TAX Clean Room RM CHARGE STATE TAX BED TAX Clean Room W UP SET W UP N ANS W UP ANS 5555 5555 5555 9876 06 00 00 00 34 1234 00 01 29 5555 06 00 69 4 19 50 000 000 25 50 00 000 75 20 000 000 25 000 150 100 00 50 000 100 00 50 000 69 14 50 000 89 39 50 000 19 79 50 000 250 15 50 000 000 000 000 6 24 99 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 99 00 95 00 00 00 00 00 00 00 6 3 4 INDIVIDUAL GUEST PHONE BILL Printout includes the following information Date and time the bill was printed Room number requested Date and time phone call was initiated Number dialed Duration of call Charge of call Total charge for all calls Displays all call information since check in Ws ok GR m Automatically applies phone credits to the bill m Phone bills are printed out on a per room basis m Phone b
46. 0 000 00 210 01 28 06 00 91 W UP N ANS 000 00 210 01 28 06 01 90 W UP ANS 000 00 210 01 28 06 30 03 RM SVC 5555 18 50 210 01 28 06 30 03 STATE TAX 1 11 210 01 28 06 30 03 5 2 00 210 01 28 12 00 02 RM CHARGE 100 00 210 01 28 12 00 02 STATE TAX 6 00 210 01 28 12 00 02 BED TAX 1 50 210 01 28 124392 TEL 18008764782 00 01 59 25 210 01 28 14 06 TEL 3055922900 00 01 03 75 TOTAL 189 86 Page 1 of 1 Sunshine ow Suites 6 10 6 3 2 ROOM STATUS PRINTOUT Printout includes the following information Date and time the report was printed Status of guest and meeting rooms Onan individual status type basis OR As a complete report of all rooms and their status Room Status Printout Types AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD ALL Room status is updated by either the administrator access automatic room update or maid codes Ws ox We By default the printout will print a header followed by 50 lines per page Printout size is adjustable through programming NOTE Systems utilizing the optional 64 button module can temporarily display room status when a printout is not needed EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 11 55 LINES ROOM STATUS PRINTOUT AVAILABLE ROOM STATUS ROOM STATUS 209 AVAILABLE 220 AVAILABLE 215 AVAILA
47. 0 allows the System Administrator access to several non volatile MMCs These MMCs give stations assigned as ADMINISTRATOR and NORMAL the ability to change Station Call Forwarding System Time and Date etc for any station within the system This Enhanced System Programming is accessible through the PROG key The MMCs available to Enhanced User Programming are as follows MMC 100 Station Lock MMC 102 Call Forward MMC 104 Station Name MMC 115 Set Programmed Message MMC 116 Alarm and Message MMC 505 Assign Date and Time MMC 705 Assign System Speed Dial MMC 706 System Speed Dial by Name and MMC 722 Station Key Programming EXECUTIVE DND The Executive DND feature SET DND key allows Front Desk personnel to set and cancel DND to a guest s room This means that a guest can request that their room be flagged as DND saving the guest from having to learn system feature codes This key will allow Front Desk personnel to change DND status as an addition al guest service This feature can be set and canceled from the guest room phone This feature offers 64 button module sup port Meaning that the associated DSS key assigned to a 64 button module can be used to enter the room number to set DND to 6 3 EXPRESS CHECK IN This feature is designed to expedite the Check In procedure It is a second check in option It is used express ly to check in a guest quickly The Express Check In feature X CHIN key eliminates several steps f
48. 00 systems running V2 46 or higher software The physical connection between systems can be an IP net work or proprietary PRI connection using Samsung s proprietary version of OSIG called SPNet If PRI connec tion is used the maximum number of nodes may be limited by the maximum number of TEPRI cards that can be installed When engineering the network of systems a discrete numbering plan must be used The size and complexi ty of the numbering plan as well as the number of stations and trunks may limit the actual number of nodes available to the network Auto Answer Across Network This setting will allow station to station calls across the network to follow the auto answer setting of the called keyset e Call Completion Busy Station CCBS also known as Callback or Busy Station Callback When a station in one system calls a station in another system across the network link and the destination station is busy the calling station can set a Callback to the busy station When the busy station becomes idle the system will notify the callback originating station by ringing that station and when the originating station answers the system will call the destination station Not available on QSIG over PRI 4 20 Call Completion No Response CCNR also known as Callback or No Answer Callback When a station in one system calls a station in another system across the network link and the destination station does not answer the calling station c
49. 50 ms BUSY TONE 500 500 ms DO NOT DISTURB TONE 250 250 ms RING BACK TONE 1000 2000 ms CALL PARK TONE CONTINUOUS CONFIRMATION CAUTION BARGE IN TONE 50 50 ms CALL BACK HOLD TONE 500 3500 ms RING BACK TONE 1000 2000 ms ERROR NUMBER UNOBTAINABLE TONE 250 250 ms MESSAGE CAMP ON TONE CONTINUOUS Note The ON OFF cycle can be adjusted by changing the values of the system database 3 6 KEYSET LED INDICATIONS CONDITION LED COLOR LED ON LED OFF LINE IDLE OFF OFF LINE IN USE RED GREEN STEADY RECALL AMBER 500 ms 500 ms CALL ON HOLD RED GREEN 500 ms 500 ms RINGING C O CALL GREEN 100 ms 100 ms RINGING INTERNAL CALL GREEN 100 ms 100 ms DND INDICATION RED 112 IPM for 500 ms 500 ms OPERATOR CALLS RED 100 ms 100 ms ANS RLS DND RED 112 IPM for 500 ms 500 ms ANS RLS HANDSET MODE RED STEADY TRSF FORWARD ALL RED STEADY Overrides headset mode DCS model keysets only 3 4 OfficeServ 7200 Feature Capacities s 4 Call Cost Rate Tables DID Translation Entries CID Name Translation Entries 1000 Emergency Override Code 0 0 0 8 2 4 00 00 00 0 00 4 2 3 0 00 5 5 5 2 4 3 2 3 x 4 3 5 3 5 PART 4 BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Forced Verified Forced Not Verified Voluntary Account Code Key Account Cod
50. A station that is not secure cannot be barged in on when talking to a secure station REDIAL There are three types of external redial available to all station users Each type can redial up to a maximum of 18 digits AUTO RETRY When an outside number is dialed and a busy signal is received the auto retry feature can be used to reserve the outside line and automatically redial the number for a programmable number of attempts available to keyset users only LAST NUMBER The most recently dialed number on a line is saved and may be redialed by press ing the redial key or dialing the LNR access code MANUAL RETRY with LNR When you make an outside call and receive a busy signal you can press the LNR key to redial the same number again This operation can be manually repeated for a limited number of attempts as defined by system programming available to keyset users only MEMO REDIAL When you are calling directory assistance you can store the number you are given using the dial pad and SAVE number feature There is no need for a pencil and paper available to keyset users only SAVE NUMBER Any number dialed on a C O line may be saved for redial at a later time REMOTE HOLD When you wish to place a call on hold at another station press TRSF and dial the station number or press the appropriate DSS key Press the HOLD key This will place the call on system hold on an available CALL button or Line Key at
51. ACITIES 2 3 5 BUSINESS FEATURE PACKAGE 4 1 4 2 4 3 4 4 4 5 4 6 4 7 4 8 4 9 4 10 SYSTEM FEATURES DESCRIPTIQNS 2 sseni nnne eea ienai etiani teeth dandi 4 3 STATION FEATURES DESCRIPTIONS DISPLAY FEATURES DESCRIPTIONS eese 4 36 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID eese 4 43 SAMPLE SMDR PRINTOUT WITH CALLER ID ANI NUMBER eene 4 44 SAMPLE OF UCD EMBEDDED REPORT 4 44 4 45 UCD CALL STATISTICS WED AGENT STATISTICS E Na 4 48 SAMPBETRAEEICSREPORT 4 49 TRAFFIC REPORT OVERVIEW 4 50 DATA MODULE FEATURES 5 1 5 2 5 3 5 4 EIM FEATURES nnna araa ERE aE oaa etos 5 1 WIM ROUTER FEATURES rettet tte eco a a aA i 5 2 SECURITY LONG DISTANCE ETHERNET nie eatas ao A RA 5 5 HOTEL MOTEL FEATURE PACKAGE 6 1 6 2 6 3 GENERAL OVERVIEW N ede boe uo enda EN EE 6 1 HOTEL MOTEL FEA URES 6 2 SAMPLE REPORTS AND 5 22 6 8 6 3 1 GUEST ROOM BILL 6 9 6 3 2 ROOM STATUS PRINTOUTS 6 3 3 TRANSACTION RECORD OUTPUT SAMPLE 6 23 6 3 4 INDIVIDUAL GUEST PHONE BILL 202 6 25 6 3 5 GUEST PHONE BILL
52. ACT OR TORT ACTION INCLUDING NEGLIGENCE EVEN IF STA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THE TOTAL MAX IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or modify this warranty and no modification or extension of this warranty shall be effective unless in writing signed by the authorized officer of SAMSUNG TELECOMMUNICATIONS AMERICA
53. BLE 217 AVAILABLE 220 AVAILABLE 221 AVAILABLE 225 AVAILABLE 226 AVAILABLE 228 AVAILABLE 301 AVAILABLE 303 AVAILABLE 304 AVAILABLE 307 AVAILABLE 403 AVAILABLE 406 AVAILABLE 407 AVAILABLE Sunshine ow ss 11 59 12 02 ROOM 213 219 223 227 302 306 405 409 Suites STATUS AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE 6 12 ROOM STATUS PRINTOUT Printout includes the following information Date and time the report was printed Status of guest and meeting rooms Onan individual status type basis OR As a complete report of all rooms and their status Room Status Printout Types AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD ALL Room status is updated by either the administrator access automatic room update or maid codes By default the printout will print a header followed by 50 lines per page Printout size is adjustable through programming NOTE Systems utilizing the optional 64 button module can temporarily display room status when a printout is not needed EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 13 55 LINES ROOM STATUS PRINTOUT OCCUPIED 13 56 11 02 ROOM STATUS ROOM STATUS ROOM STATUS 211 OCCUPIED 212 OCCUPIED 214 OCCUPIED 216 NEED MAINTENANCE 218 OCCU
54. BOARD CAPABILITIES Position Types of Daughter Boards allowed per position MCP D1 MIS MCP D2 RCM RCM2 MCP D3 MFM Note The four types of daughter boards mentioned above can only reside on the MCP LOCAL CONTROL PROCESSOR LCP The Local Control Processor LCP card is installed in a dedicated processor slot slot 0 of the expansion cabinet The LCP controls the interface boards in the expansion cabinet and communicates with the A three 3 wire link cable connects the LCP to the MCP 2 1 2 2 1 PROCESSOR CARD DAUGHTER BOARDS There are four 4 types of daughter board that can fit on the MCP card These daughter boards will only work on the Main Control Processor MCP The various daughter boards and their uses are described below MULTI FREQUENCY MODULE MFM The MFM Module installs in the third position of the MCP The main purpose of the MFM daughter board is to pro vide DSPs for DTMF and tone detection e Twelve 12 DSPs for DTMF and tone detection R2 CID MODULE RCM The R2 CID Module installs in the second position of the MCP The main purpose of the RCM daughter board is to provide Caller ID decoders for use with that telephone company provided service over analog trunks A second ary use of the RCM is to provide R2 MFC senders and receivers to the system although these are not used in the US The system can support only one 1 RCM card The RCM consists of the following Fo
55. ED REPORTING PACKAGE The OfficeServ 7200 system provides some basic reports and statistics available to a supervisor using a dis play keyset These features can be used in conjunction with or independently of the OfficeServ DataView reporting and monitoring package Agent Statistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in Each station s status can be reviewed for the number of calls answered and the average call length for the day Call Statistics UCD supervisor positions using a display keyset can monitor the number of calls in queue the longest wait time for calls currently in queue the average wait time for the day and the total number of calls answered for the day Group Supervisors Multiple supervisors can be assigned to each group and one station can be given supervisor status for mul tiple UCD groups The group supervisor using a display keyset can log agents in and out of the group in real time to help manage the workload Printed Reports UCD supervisor positions using a display keyset may run printed reports to a customer provided printer showing the data available from the supervisor displays These reports can be run manually or scheduled to run at specific intervals OFFICESERV DATAVIEW For users who require more power than the embedded reports can provide the web based OfficeServ DataView CTI application can
56. ENCY SERVICE ID CESID This service is provided in the OfficeServ 7200 via an ISDN PRI circuit configured for both way DID connect ed to the TEPRI card This is a service where the telephone system sends a number usually a call back number to the Public Service Answering point PSAP when a station user dials 911 This number is associated in the PSAP with a location indicating exactly where the call originated This allows the emergency services to respond directly to the correct building or floor of a building rather than to have to make inquiries as to the location of the emer gency This service is sometimes referred to as Enhanced 911 or E 911 CENTREX PBX USE CENTREX and PBX lines can be installed in lieu of central office trunks CENTREX and PBX feature access codes including the command for hook flash FLASH can be stored under one touch buttons Toll restriction pro gramming can ignore PBX or CENTREX access codes so that toll calls can be controlled when using these services CHAIN DIALING Keyset users may manually dial additional digits following a speed dial call or chain together as many speed dial numbers as are required CHAIN FORWARD The chain forward option determines whether a forwarded intercom call that subsequently forwards to voicemail will target the original stations mailbox or the second stations mailbox CLASS OF SERVICE The system allows a maximum of 30 station classes of service Each class of service c
57. Exclusive hold for trunk calls can be denied in class of serv ice GROUP LISTENING This feature allows users to turn on the speaker while using the handset It allows a group of people to listen to the distant party over the speaker without the microphone turned on HEADSET OPERATION Every keyset can be programmed to allow the use of a headset In the headset mode the hookswitch is dis abled and the ANS RLS key is used to answer and release calls Keyset users may turn headset operation ON OFF by keyset programming or more easily by pressing the headset ON OFF key The headset key lights steady red when the keyset is in headset mode HEARING AID COMPATIBLE All OfficeServ 7200 keysets are hearing aid compatible as required by Part 68 of the FCC requirements LINE QUEUING WITH CALLBACK When the desired outside line is busy the user can press the CALLBACK key or dial the access code to place his her station in a queue The user will be called back when the line is available a maximum of 100 callbacks are allowed system wide at one time including busy station and busy trunk LINE SKIPPING When the user is talking on an outside line and the automatic hold feature is turned off he she may press an idle line key and skip to that line without causing the previous call to go on hold LOUD RINGING INTERFACE The MIS daughter board provides an audible ring tone output This can be connected to a paging system or single loud speaker to pro
58. ID Numbers When desired this feature allows agents to be assigned a PIN number to use when logging in and out of a UCD group This allows an agent to move from location to location and retain their productivity records There are a total of 300 PIN numbers available in the system Agent Login amp Logout At any time agents may login or out of a station call group by dialing an access code or simply pressing the IOG button for the selected group A red LED on the IOG button indicates you are in the group Automatic Logout This feature allows the system to further limit ringing delays by automatically logging out stations that are unattended If a call is delivered to a station that does not answer after a programmable number of rings the station is automatically logged out of the group so that no further call attempts will be made until the agent has logged back in Automatic Wrap up Timer The wrap up timer prevents calls to an agent for a programmable period of time This allows the agent to fin ish up paper work associated with the last call Priority Call Queuing This feature places calls to a station queue ahead of other calls based on priority level 1 9 The system com pares the DID number Caller ID or trunk ID to a preprogrammed table and assigns the call a corresponding priority that places it in the appropriate position in the queue This functionality is ideal when specific cus tomers require special treatment 4 6 EMBEDD
59. Inquire Park Hold When a user is informed that an incoming call is on hold or has been parked the user may view the Caller ID or ANI information before he she retrieves the call This will influence how the user chooses to handle the call CID ANI Review List This feature allows display keyset users to review CID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that were answered and calls that rang the user s station but that were not answered When reviewing this list the user can press one button to dial the person back The system must be using LCR to dial the stored number Investigate This feature allows selected stations with a special class of service to investigate any call in progress If CID ANI information is available for an incoming call the selected stations can know to whom the OfficeServ 7200 user is speaking On outgoing calls the selected stations can see who was called After investigating the selected stations may barge in on the conversation disconnect the call or hang up Abandon Call List The system has a system wide abandon call list that stores CID ANI information for calls that rang but were not answered The list is accessed using the operator s passcode When reviewing this list you are provided options to CLEAR the entry or DIAL the number You can use the NND key to toggle between the CID name CID or ANI number and th
60. NOTE Systems utilizing the optional 64 button module can temporarily display room status when a printout is not needed EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 21 55 LINES ROOM STATUS PRINTOUT ALL 13 58 11 02 ROOM STATUS ROOM STATUS ROOM STATUS 209 AVAILABLE 210 AVAILABLE 211 OCCUPIED 212 OCCUPIED 213 AVAILABLE 214 NEEDS CLEANING 215 NEEDS CLEANING 216 NEED MAINTENANCE 217 AVAILABLE 218 NEEDS CLEANING 219 AVAILABLE 220 NEEDS CLEANING 221 AVAILABLE 222 NEEDS CLEANING 223 AVAILABLE 224 NEEDS CLEANING 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 OCCUPIED 301 OCCUPIED 302 OCCUPIED 303 NEEDS CLEANING 304 AVAILABLE 305 NEEDS CLEANING 306 AVAILABLE 307 AVAILABLE 308 NEED MAINTENANCE 309 HOLD 310 NEEDS CLEANING 401 NEEDS CLEANING 402 NEED MAINTENANCE 403 AVAILABLE 404 HOLD 405 AVAILABLE 406 OCCUPIED 407 AVAILABLE 408 NEEDS CLEANING 409 AVAILABLE Sunshine ow Suites w 6 22 6 3 3 TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel Motel system This is a one way output only from the phone system to the PMS system This information includes m Check In confirmation with Room charges and applicable taxes Updated room status m Check Out information with Updated room status Room related charges an
61. OfficeServ 7200 General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet Any ques tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA SAM SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use of information presented in this manual Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2005 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material PRINTED IN USA 09 05 TABLE OF CONTENTS PART DESCRIPTION PAGE SYSTEM OVERVIEW 13 GENERAL 1 1 Ja SIZE AND CONFIGURATION teaser d alia eld 1 2 1 3 MAXIMUM DEVICE QUANTITIES TECHNOLOGY 1 6 1 6 HARDWARE DESCRIPTIONS 21
62. PIED 222 OCCUPIED 224 OCCUPIED 305 OCCUPIED 308 NEEDS CLEANING 309 HOLD 310 NEEDS MAINTENANCE 401 NEEDS CLEANING 402 NEED MAINTENANCE 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine ow Suites w 6 14 ROOM STATUS PRINTOUT Printout includes the following information Date and time the report was printed Status of guest and meeting rooms Onan individual status type basis OR As a complete report of all rooms and their status Room Status Printout Types AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD ALL Room status is updated by either the administrator access automatic room update or maid codes Ws xe GR By default the printout will print a header followed by 50 lines per page Printout size is adjustable through programming NOTE Systems utilizing the optional 64 button module can temporarily display room status when a printout is not needed EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 15 55 LINES ROOM STATUS PRINTOUT ROOM 211 215 222 305 404 STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING ROOM 212 218 224 310 408 Sunshine STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING os we 13 50 ROOM
63. RCOM CALLS 7178 INTERCOM CALLS NOT 5 1540 TRUNK RECALLS TO 5 145 TRUNK RECALLS TO OPERATOR 32 INTERNAL PAGE 35 EXTERNAL PAGE 5 79 PAGE USED US 231 ckckckckckckckckckck ck ckckckckckckck ck k k k TRUNK GROUPS kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk GROUP OUTGOING BUSY 9 1245 18 800 521 3 801 20 3 802 0 0 KKK KKK KKK KKK KKK e ke e x ke ke xk INDIVIDUAL TRUNKS k k kkk KK kkk kkk kk TRUNK TRUNK NAME ATTA ANSD NOT ANSD OUTGOING BUSY 701 LOCAL 1 0 737 0 19 12 702 LOCAL 2 0 541 4 26 11 703 LOCAL 3 0 290 1 37 21 Wokckckckckckckckck ckck ck ckck ck ckck ck ck kc ck kc kk STATION HUNT GROUPS kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk lt OUTSIDE CALL lt gt GROUP ANSD NOT ANSD ANSD 500 439 19 61 501 261 37 38 502 40 2 77 503 87 5 162 504 19 1 44 kckckckckckckok sk ke ke e ke e x kk INDIVIDUAL STATIONS RRR KKK KKK KEK kkk kk lt OUTSIDE CALI INTERCOM EXT STATION NAME ATTA ANSD NOT ANSD DIALED ICM TRSF TRK TRK PICKUP ANSD DIALED 201 Operator 9 360 11 15 341 0 0 39 72 202 Barbara 12 60 2 80 20 0 12 49 66 203 Iva
64. SMDR 22 6 27 6 3 6 INDIVIDUAL WAKEUP ACTIVITY REPORT 0 6 28 6 3 7 SAMPLE GUEST PHONE TEMPLATES 6 30 GENERAL USER INFORMATION 7 1 7 2 73 7 4 7 5 7 6 7 7 RADIO FREQUENCY INTERFERENCE ssssssssssssesssssscssssssssssssssssscssssessnsessnecsssecssessnsessseessnsessnesssse 7 1 FCC REQUIREMENTS TELEPHONE COMPANY INTERFACES nsession aiiis 7 2 UNDERWRITERS 5 2 7 3 MUSIC ON HOLD WARNING 00 7 3 EQUAL ACCESS REQUIREMENTS 7 3 DISAs WARNING sc 7 3 LIMITED WARRANTY Convergence One Solution OfficeServ Management Web Bonne Data Modules Voice Data Wireless Applications SVMi 20E OS7200 OS Call Manager 1 Dm OS Operator Voice OS EasySet modules Data Services IP Router Switch DHCP QoS NAT NAPT Firewall IDS P sin VPN OS Dataview OS Open TSP TDM and Softphone IP Phones Analog sets M Voice Services Wireless Phone 2 PART 1 SYSTEM OVERVIEW 1 1 GENERAL DESCRIPTION The Samsung OfficeServ 7200 converged communications platform offers one solution for voice data and wire less for the small to medium size enterprise Although the 7200 can function as a square key system PABX or hybrid it offers much more The OfficeServ 7200 is an office in a box
65. SY 00002 AVERAGE TIME IN 00 51 TOTAL CALLS 00011 LONGEST QUEUE 02 14 TOTAL CALLS ABANDONED cree 00004 AGENT STATISTICS MEMBER AGENT NAME CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 210 JOHN 0002 01 55 00 05 02 211 SAM 0001 02 18 00 06 03 208 MIKE 0003 01 22 00 04 04 207 PETER 0001 03 16 00 05 UCD GROUP 515 SUPPORT FROM MON 03 Jan 08 30 TO SUN 02 Jan 02 54 CALL STATISTICS AVERAGE RING TIME TIME TO ANSWER 00 07 NUMBER OF TIMES ALL AGENTS BUSY 00005 AVERAGE TIME IN 01 06 TOTAL CALLS 00023 LONGEST QUEUE 01 02 TOTAL CALLS 00001 AGENT STATISTICS MEMBER AGENT NAME CALLS AVERAGE RING ANSWERED CALL TIME TIME 01 223 FRED 0012 02 33 00 08 02 213 JANE 0010 01 04 00 04 4 45 4 7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue This statistic is a real time statistic and so will not print on a report ABANDONED CALLS This shows the number of callers that reached the UCD group but hung up before being answered A high num ber probably means that there are not enough agents available and the wait time is too long AVERAGE RING TIME This is calculated from the time an agent begins to ring until the time an agent answ
66. T 38 Fax CODEC Inband or Out of band signaling of DTMF tones Note The MGI can go in any universal slot in any cabinet Maximum 10 per system The OfficeServ 7200 can network using OSig over PRI and OSig over IP to other Samsung iDCS Release 2 systems or 7200 systems 23 2 3 2 STATION CARDS 8DLI This card is an eight circuit digital station interface card that provides 2B D service when installed in any univer sal card slot in all cabinets Keyset daughter boards will only work when connected to this card 16DLI2 This card is a sixteen circuit digital station interface card that provides 1B D service when installed in any univer sal card slot in all cabinets Keyset daughter boards will not work when connected to this card 8SLI This card is a eight circuit analog station interface for industry standard single line telephones or other analog peripheral devices The 8SLI does not contain any over voltage protection and is not qualified as OPX It also does not contain DTMF receivers but shares system DSP resources It can be inserted in any universal card slot in all cabinets Each port on this card is intended for connection to one telephone Connecting multiple telephones to a port may result in incorrect operation or damage to the card This card supports Power Fail Transfer feature See the installation manual for details 16SLI2 This card is a sixteen circuit analog station interface for industry standard single line telep
67. allers to other stations or station groups in another Node It can be installed in any Node regardless of where the lines trunks from the telephone company are connected Callers to Node A be answered by the SVMi 20E Card in Node then transferred to Node An incoming caller that dials an invalid extension number to the SVMi 20E can be routed after a programmable number of attempts to a predetermined station or station group anywhere in the network to receive assistance Centralized Operator Attendant A station in any Node may dial O and ring a designated Centralized Operator Attendant When programmed hold transfer camp on park recalls can be directed to the Centralized Operator Attendant in a network arrangement instead of the Local Operator within that Node Ring plan assignments will allow recalls to a Centralized Operator Attendant during the day and to the Local Operator after hours There can only be one Centralized Operator Attendant designated in the network Each Node must set for either Local Operator or Centralized Operator Attendant but not both Centralized Voice Mail with Message Waiting Lights This feature allows one Voice mail system to be shared by all stations in a multi node network This feature is only available with the Samsung SVMi or SVMi E integrated voice mail systems Users in one Node call forward their calls to the voice mail sys tem in another Node Messages left in the voice mail system
68. an be customized in memory to allow or deny access to features and to define a station s dialing class Each station can be assigned different classes of service for day and night operation COMMON BELL CONTROL The MIS daughter board provides relays that may be programmed to control a customer provided common bell or common audible device These contacts must be programmed as members of a station group and may provide steady or interrupted closure COMPUTER TELEPHONY INTEGRATION CTI Computer Telephone Integration CTI allows integration between the OfficeServ 7200 and a personal com puter PC on a local area network LAN Caller ID service is required for TAPI inbound call applications that 4 12 use the CID information to display computer records in conjunction with the presentation of the call to the station on the OfficeServ 7200 OfficeServ Link Samsung s proprietary CTI Server Application that manages all call control functions between the OfficeServ 7200 Main Processor and all OfficeServ CTI Applications OfficeServ DataView OfficeServ DataView is a web enabled Call Center and system traffic reporting package The DataView appli cation provides live connection status and features usage statistics as well as a wide variety of detailed his torical reports The DataView application server runs on Microsoft IIS web server software which is included in Windows 2000 XP Professional and 2003 OfficeServ EasySet
69. an set a Callback to the called station When that station indicates the user is present by becoming busy then idle the system will notify the callback originating station by ringing that station and when the originating station answers the system will call the destination station Call Intrusion Barge In Calls across the network link can be barged in on however the barging station will not be muted Call Offer Call Waiting Camp On This feature operates in the same manner as in a non networked switch When a called station is busy the caller can press a camp on key and appear as a ringing call on the second call button The Auto camp on feature will not work on calls across a network link if set to ON in MMC 110 Call Pick up Across the Network This feature allows ringing calls held calls and recalls to be picked up by other stations through the network A station user in a Branch Office can use the Directed Pick up Hold Pick up or Page Park Pick up codes to answers calls from the Main Office Call Transfer Calls answered in one network node can be transferred to a station or station group in another network node Caller ID Caller ID in its various forms that are currently available Analog CID Name and Number ANI Number PRI Name and Number will be transported across the network link with the original call Centralized Automated Attendant The SVMi 20E provides the Auto Attendant Application The SVMi 20E can transfer c
70. as described below PRI On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7200 system On a DMS100 circuit only Number service is provided CALLER ID FEATURES The following features apply to all forms of Caller Identification however to make them easier to read caller identification is referred to as Caller ID Name Number Display Each LCD keyset user can decide if he she wants to see the name or number in the display Regardless of which one is selected to be seen first the NND key is pressed to view the other pieces of information Next Call In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT key to display the Caller ID information associated with this next call in queue at your station Either the Caller ID name or number will show in the display depending on your selection 4 8 Save Caller ID Number At any time during an incoming call that provides Caller ID information you may press the SAVE key This saves the Caller ID number in the Save Number feature Pressing the SAVE number redial key will dial the Caller ID number The system must be using Least Cost Routing LCR to dial the saved number Store Caller ID Number At any time during an incoming call that provides Caller ID information you may press the STORE key This saves the Caller ID number as a speed dial number in your personal speed dial list The system must be using LCR
71. ated analog station ports for industry standard single line telephones or other analog devices This card installs in any universal slot in any cabinet A maximum of 10 8COMBO cards can be installed per system 2 4 2 3 3 SPECIAL FEATURE CARDS SVMi 20E The SVMi 20E is designed to meet the demands of the sophisticated voice mail user with out sacrificing simplic ity The SVMi 20E is a self contained plug in In Skin Auto Attendant and Voice Mail card The SVMi 20E may act as an Auto Attendant system only a Voice Mail System only or both The SVMi 20E is equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously The SVMi 20E can currently at the time of this writing be upgraded to 8 and or 12 Ports by adding one or two 4 Port VPMs to han dle up to either 8 and or 12 calls simultaneously On the SVMi 20E unit no external line or power connection is necessary as it is In Skin product The power and telephone connections are accomplished directly through the phone system on the backplane edge connectors Because the SVMi 20E does not draw from the 48DC supply it has a Zero 0 SEPU rating under all possible con figurations Currently the Message Storage capacity on the SVMi 20E is approximately 7 hours with the 128MB Compact Flash configuration or approximately 140 hours with the Hard Drive configuration The modular design of the SVMi 20E allows it to be expanded to add voice ports as needed Only
72. ature is activated in MMC 601 and when set to ON setting allows an intercom caller to hear a busy signal when calling a station group Upon hearing a busy the intercom caller will know that all stations are busy and can call back When this option is set to OFF position the intercom caller will hear ring back tone when all stations are busy and the call will queue for the next available station Turning this option ON will override the Overflow setting when the group is busy The default setting is OFF HOT LINE Stations can be programmed to call a pre defined station or station group whenever that station goes off hook A hot line delay timer of 0 250 seconds can be programmed to allow sufficient time to make a differ ent call This timer is programmable on a per station basis IN GROUP OUT OF GROUP Individuals assigned to a station hunt group may temporarily remove their telephones from the group by pressing the In Out of Group button providing that there is someone still in the group There is a system wide option to allow all members to log out of a station group Stations out of a group will not receive calls to that group but will continue to receive calls to their individual extension numbers When desired the user may put him herself back into the group by pressing the button again Users who do not have this button may dial the access code and the group desired A station user is allowed to be in several groups providing a key and the extend
73. aximum capacities listed above 1 4 TECHNOLOGY MEMORY The system operates using stored program control This program is stored on a 32MB SmartMedia card inserted into the Main Control Processor card MCP The Smart Media card also provides space for a backup customer database and a backup operating program The system boots from a 1 Megabyte boot ROM and downloads the operating program into thirty two megabytes of DRAM on the Main Control Processor MCP card The customer database is stored in four megabytes battery backed up super capacitor SRAM The SRAM is protected for approximately 2 days MICROPROCESSORS OfficeServ 7200 uses distributed processing Its primary processor is a 32 bit Motorola MPC855T operating at a clock speed of 50 MHz on the MCP card This provides all the processing necessary for a single cabinet system In a multi cabinet system the secondary level of processing is on the LCP card for the expansion cabinet The terti ary level of processing is done in the keysets The digital keysets use a Hitachi H8 processor for data communica tion within the system 1 5 PROGRAMMING The OfficeServ 7200 is a self configuring system This means that immediately after applying power the OfficeServ 7200 reads the types and locations of all installed interface cards and keysets and assigns default data to them This data provides for system operation within a few minutes after applying power All trunks and sta tions are assigned th
74. c tion necessary for OPX operation Only one KDB can be installed on a keyset 2 8 iDCS KDB FULL DUPLEX FKDBF This is a daughter board that can be installed only in the 18 or 28 button keyset The standard speakerphone mode of operation for a iDCS keyset is half duplex This means that you cannot transmit and receive speech at the same time Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation The FKDBF does not require a second B channel like the FKDBD or FKDBS and so be used on a 16 DLI2 card In addition the FKDBF may have up to three 3 external microphones attached to it for conference room type applications These microphones require an EXTMIC key programmed on the keyset to activate or deactivate them Note Only one KDB can be installed on a keyset FIGURE 2 6 FIGURE 2 7 DOOR PHONE INTERFACE MODULE DPIM amp DOOR PHONE see Figures 2 6 and 2 7 The DPIM adapts any DLI circuit for use with the door phone unit Commonly used to request entry through locked doors interior or exterior or as a room monitoring box e Provides contact control to be used with customer provided electric door lock Door phone is wall mounted Door phone is weather resistant 2 4 2 DCS SERIES EQUIPMENT The OfficeServ 7200 system is compatible with the following models of Samsung s earlier DCS Keyset family LCD 24B e LCD 12B 7B Keyset e 32B Add On Module
75. ce mail external number or another station user If the destination station is in Do Not Disturb DND the calling party will receive DND Reorder tone Calls cannot be forwarded to a door phone All Calls This type of forwarding is not affected by the condition of the station All calls are immediately redirected to the designated destination If desired the destination station may redirect the call back to the forwarded sta tion by using the transfer feature The forwarded station user can continue to originate calls as usual If no key is programmed as Forward All the TRSF key lights steady when a Forward All condition is set Busy This feature forwards all calls only when the station set is busy The station user can originate calls as usual No Answer This feature forwards calls that are not answered within a preprogrammed time The user can originate calls as usual and receive call if present The timer is programmable on a per station basis to allow for differences in individual work habits Busy No Answer This feature allows the station user to use both types of forwarding simultaneously provided the destinations have already been entered in the usual manner Forward DND This feature works with the Do Not Disturb feature This allows calls directed to a station in Do Not Disturb or One Time Do Not Disturb to forward immediately to another destination Follow Me This feature allows the user to forward all calls from another
76. chnician customer and station The technician level has access to all programs and can allow the customer access to system programs as needed Technician and customer access are controlled by different security passcodes Programming from a PC requires the OfficeServ Manager OSM program The system can also be programmed remotely over the internet via the LAN card MEET ME PAGE AND ANSWER After a user makes a Meet Me Page the user may remain off hook to allow the paged party to meet the user for a private conversation MEMORY PROTECTION In the event that power is lost to the system all customer data contained in memory is retained by the use of a super capacitor for approximately 2 days Additionally the Smart Media card may be used to store the system database The OfficeServ Manager OSM computer program may be used to produce a backup copy of the customer data MESSAGE WAITING INDICATIONS When calling a station and receiving a busy signal or the no answer condition the caller can leave an indica tion that a message is waiting The message button will flash red at the messaged keyset A single line phone connected to a 16MWSLI will have a message light otherwise it will receive a distinctive message waiting dial tone Five message waiting indications can be left at any station MESSAGE WAITING KEY The Message Waiting MW key is used in conjunction with a voicemail card The MW key is programmed with an extender matchi
77. correct the interference at his own expense The following measures can be tried Reorient the receiving antenna Relocate the telephone with respect to the receiver Move the telephone equipment away from the receiver Plug the Key Service Unit into a different AC outlet so that the KSU and receiver are on different circuits 7 2 FCC REQUIREMENTS The OfficeServ 7200 electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations UNAUTHORIZED MODIFICATIONS Any changes or modifications performed on this equipment that are not expressly approved in writing by SAM SUNG TELECOMMUNICATIONS AMERICA could cause noncompliance with the FCC rules and void the user s authority to operate the equipment Deo NOTE Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of Part 68 of the FCC s rules NOTIFICATION TO TELEPHONE COMPANY Before connecting the OfficeServ 7200 system to the telephone network the telephone company may request the following information Your telephone number or all numbers that will be connected to the OfficeServ 7200 system FCC Registration Numbers Key System Fully Protected A3LKF14BOS7200 Multi Function Hybrid Fully Protected A3LMF14BOS7200 Ringer Equivalence Number 1 6 B for 8TRK The OfficeServ 7200 may be configured as a key system or a hybrid system Depending on the method of ope
78. ctual station port including call forwarding These virtual ports can be exchanged with real station ports using the set relocation feature to provide hot desking VOICE MAIL Inband Signalling The OfficeServ 7200 system uses DTMF tones inband signalling to communicate with any compatible voice mail system Stations can call forward to a voice mail system When answered the system will send DTMF tones routing the caller directly to the called station user s mailbox Keyset users can press one button to retrieve messages from the voice mail system A Voice Mail Transfer key permits keyset users to easily transfer a caller directly to an individual voicemail box without navigating through menus 4 27 Note Although most voice mail systems will work with the OfficeServ 7200 the system data has default val ues set to work with the Starmail Voice Processing System They may need to be changed if you are using another system Integrated In Skin OfficeServ 7200 can be equipped with Samsung s proprietary SVMi 20E voice mail auto attendant card This card provides 4 to 12 ports of voice processing to be expandable to 20 ports Because it is built into the system it provides such features as one touch call record answering machine emu lation and voice mail box administration with interactive keyset displays See separate SVMi 20E documen tation Voice Over Internet Protocol VoIP The OfficeServ 7200 system is VoIP enabled and as such
79. d applicable taxes Daily room charge updates Room phone deposits Maid maintenance room status updates Phone calls and charges Wake up calls time set for Unanswered wake up calls Cancelled wake up calls We xe ok m The system outputs this information immediately after transaction is completed EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 23 55 LINES 211 211 211 211 211 209 209 209 216 213 214 211 211 209 216 217 209 209 209 209 210 210 210 210 213 213 213 213 215 215 215 215 216 216 216 216 217 217 217 217 216 216 216 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 29 01 30 01 30 06 06 06 06 06 06 06 06 06 06 06 06 06 06 06 06 12 12 12 12 12 12 12 12 15 10 10 10 10 10 11 11 11 11 11 12 13 13 12 15 16 00 00 00 12 12 00 00 00 12 12 12 12 00 00 00 00 00 12 12 00 00 00 12 12 12 12 00 00 00 00 00 12 12 12 12 00 00 00 00 00 38 06 06 00 01 02 02 02 93 96 03 03 03 89 TEL 0
80. d for a station These buttons flash when a new call or recall is ringing at the programmed station In addition a call coverage delay ring time can be programmed to pro vide an audible ring tone either immediately or delayed from 1 to 250 seconds Call coverage keys only flash and ring when the covered station is idle When the covered station is off hook the call coverage key lights red to indicate a busy condition CALL FORWARDING Station users can forward internal and outside calls to other destinations immediately Forward All when busy Forward Busy or if not answered in a programmable number of seconds Forward No Answer These forward destinations can all be different Once a destination has been programmed it can be turned on and off with a programmable key Forward All takes priority over Busy and No Answer conditions In addition to the three usual methods of forwarding described above a fourth option called Follow Me is available This option allows a station user to set a Forward All condition from his her station to another sta tion while at the remote station To display the Follow Me condition the TRSF transfer key lights steady red 4 30 at the station that is forwarded The TRSF transfer key also lights if Forward All is set and no key is pro grammed for Forward All Keyset users can be given an external call forward button to forward their calls to an external phone number Each outside line may be programmed to either
81. de call was answered by the specific station Outside callers recalling a station are not counted again when they are answered NOT ANSD This is a count of how many times a trunk call was directed to the station but was not answered by this station DIALED Peg count of how many times the station made a valid outside call An outside call is defined by the SMDR start time in MMC 501 ICM TRSF This is the number of times a trunk call was successfully transferred to another station using the intercom It includes both screened and unscreened transfer TRK TRK This is the number of times a trunk call was transferred to another trunk tie line This is called a trunk to trunk transfer This field gets pegged every time the station completes a trunk to trunk transfer PICKUP This is a count of the outside calls that were picked up by the specific station Picked up calls are calls that are not ringing at your station but were answered by you This peg count is separate from the number of answered call in 5 of Individual Stations section E INTERCOM Statistics for intercom calls An intercom call made from a station or a station device within the system to another station ANSD This is the number of times an intercom call was answered by this specific station Screened transfers count as an answered intercom call DIALED The number of times the specific station dialed another station or station group Screened transfers count as a dialed
82. der followed by 50 call records per page or send continuous records with no header for use with a call accounting machine See the sample printouts The SMDR output can be provided through the LAN port of the system The SMDR format contains many options that allow it to be customized for a company s individual needs Options to print include incoming calls outgoing calls in and out of group status change in DND status authorization codes and caller ID on incoming calls When Caller ID is enabled a wide carriage printer is required STATION PAIR This feature allows station to be assigned as a pair That is to say a primary and secondary Calling the pri mary station will make both stations ring Selected features such as Message Notification DND Callback and 4 25 Class of Service act as one station This is convenient when an individual has two offices or an office exten sion and a cordless extension NOTE Not all system features are applicable to station pairs Features designed for a single user may conflict with paired stations SYSTEM ALARMS A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts The alarm can ring any station or group of stations and show an appropriate display at the assigned stations SYSTEM MAINTENANCE ALARMS The OfficeServ 7200 continuously performs internal system diagnostics When either a major or minor fault is detected the sys
83. di tion each personal speed dial number system speed dial number and entry in the DID translation table may be assigned a name maximum 11 characters These names are displayed during calls with these ports and in the case of station and speed dial names can be used to originate calls See the Dial by Name feature Station Features DISA SECURITY Telephone fraud and long distance theft are a serious concern The OfficeServ 7200 provides a strong DISA security system If an incorrect DISA passcode is entered repeatedly as is the case with hackers the DISA system can be automatically disabled temporarily Both the number of incorrect passcode attempts and the time that DISA is disabled are programmable In addition all failed attempts to access DISA print on SMDR if provided with a DE DISA error flag 4 15 DISTINCTIVE RINGING The OfficeServ 7200 provides distinctive ringing at a station based on selected parameters Outside calls have a single ring repeated while intercom calls have a double ring repeated Anytrunk or station can be programmed to ring a specific digital keyset with a predefined ring tone 1 8 or an analog station with a predefined cadence 1 5 selection Digital keysets and analog stations may receive distinctive ringing based on the Caller ID number received or the DID number dialed DOOR LOCK RELEASE PROGRAMMABLE After answering a call from the door phone users can dial a code to activate a con
84. dicates that the room is being held and requires cleaning HOLD AND NEEDS MAINTENANCE Indicates that the room is being held and requires maintenance Wake Up Call Activity This report will detail all wake up call information related to a specific room since check in The printout includes the time a wake up call was set the requested wake up time the time the call was answered unan swered wake up calls canceled wake up calls and charges for the service if programmed Room Dialing Restrictions This feature is used to program station to station calling restrictions and is sometimes referred to as intercom blocking For instance you can restrict rooms from dialing the administration offices while still being able to dial the front desk other hotel service phones or other guest rooms Room Rate Discounts The OfficeServ 7200Hotel Motel software offers a method of discounting room rates on a day by day basis This discount is based on a percentage of the full room rate The percentage is programmable and variable 6 5 ROOM STATUS The OfficeServ 7200 Hotel Motel system provides three methods to review the five room status conditions 1 An administrator s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status 2 One or more 64 Button Modules can be used to view the status of all rooms for any of the five room con ditions Example press the Roo
85. e Key One Touch Administrator Program Key All Call Voice Page Attention Tone Audio Message with Alarm Timer Reminder Authorization Codes Forced Voluntary Auto Answer on CO Auto Attendantt Automatic Call Distribution ACD Automatic Hold Background Music Branch Group Call Activity Display Call Center Agent Busy Manual Wrap Up Key Agent PIN ID Numbers Agent Login amp Logout Automatic Logout Automatic Wrap Up Timer Priority Call Queuing Embedded Reporting Package Agent Statistics Call Statistics Group Supervisors Printed Reports OfficeServ DataView UCD Statistics UCD Monitoring Wall Style Display Windows Call Costing Caller Identificationt Automatic Number Identification ANI Caller ID Calling Line Identification CLI PRI Caller ID Features Name Number Display Next Call Save Caller ID Number Store Caller ID Number Inquire Park Hold Caller ID Review List Investigate Abandon Call List Caller ID on SMDR Number to Name Translation Caller ID to PSTN Caller ID to Analog Port Call Forwarding All Calls Busy No Answer Busy No Answer Forward DND Follow Me External To Voice Mail Preset Destination Preset Forward Busy Call Hold Exclusive System Remote Call Park and Page Call Pickup Directed Groups Established Call Recording Call Waiting Camp On Caller Emergency Service ID CESID Centrex PBX Use Chain Dialing Chain Forward Class of Service Common Bell Control Computer Telephony Integratio
86. e LIM can connect to the WIM via system backplane The LIM is the ideal device for providing a private Local Area Network for connecting PCs servers IP phones local MCPs MGI or any IP device The LIM can be managed or unmanaged For the LIM to be managed by the WIM it must be installed in slot 2 with a WIM in slot 1 managed WIM offers features like VLAN 802 10 IGMP Snooping and Layer 2 QoS The LIM can be installed in slots 2 through 5 of either cabinet maximum 8 per system however there can only be one managed LIM per system 4DSL CARD The 4DSL card uses VDSL technology to extend the range of ethernet data transmission distances This card pro vides 4 ports that can connect to a standard telephone twisted pair wire tip and ring on each port The LAN port connects to the Local Area Data Network The phone wire pair can be extended to 1 Km Data from the LAN is transmitted over t he standard telephone twisted pair wire which terminates into a Samsung VDSL modem ordered separately Transmission distance 1 Km 0 300 m Downstream 30 Mbps Upstream 10 Mbps 300m 1 Km Downstream 20 Mbps Upstream 3 Mbps This card can be installed in slots 1 through 5 of either cabinet maximum 10 per system 2 6 2 4 STATION EQUIPMENT 2 4 1 iDCS SERIES EQUIPMENT iDCS 28D KEYSET See Figure 2 1 e 32 character display 2 x 16 with three associated soft keys and a scroll key 28 programmable keys with tri colored l
87. e connector for data The cable to WLI supplies in line power and supports voice application Optional data connection to the data network can be resided in complete different subnet WIRELESS INTERNET PHONE WIP 5000M HANDSETS see Figure 2 11 Wireless Internet Phone WIP 5000M is a compact hand held unit that works within the Samsung OfficeServ Wireless system The three ounce handset comes with a rich set of features Its graphical display and menu driven function make it very simple to use The handset package comes with a two hour fast charging unit a leather carrying case and a headset with hook switch control Highlights of WIP 5000M Features Caller name and number display Call Waiting Voice mail indication Hot key for voice mail access System hold Call transfer e Call forward Call mute e Call pick up Do not disturb Dynamic soft keys e Hard keys for TRANSFER HOLD and CONFERENCE e Redial Pre dial Local phone book with room for 64 numbers alphanumeric Hot key for vibrator function 32calllog incoming amp outgoing Adjustable volume 10 different ringer tones and adjustable ringer volume Hot key for keypad lock un lock 8 e Microphone mute key Talk standby time 2 5 25 hours 2hours fast charger Spare battery slot in charger e Weight 3 2 oz including battery Support two system registration Built in Web server for status monitor and software upg
88. e date and time the call came in The system must be using LCR to dial numbers from the abandon call list The abandoned call list will store up to 100 unanswered calls CALLING PARTY NAME For intercom calls display keysets show the calling party s name before answering The names must be stored in the system directory list and can be up to 11 characters long CALLING PARTY NUMBER When an intercom call is received all display stations show the calling party s extension number before the call is answered 4 37 CONFERENCE INFORMATION When a conference is set up each extension and outside line number is displayed at the controlling station when it is added When a station is added its display shows Conf with xxx alerting the user that other par ties are on the line DATE AND TIME DISPLAY In the idle condition the current date and time are conveniently displayed Display keysets can have a 12 or 24 hour clock in either the ORIENTAL or WESTERN display format with information shown in upper case or lower case letters DIAL BY NAME Each station and speed dial number can have an associated directory name Any station or speed dial num ber can be selected by scrolling alphabetically through a directory list There are three directories 1 System wide speed dial list 2 Personal speed dial list 3 Station directory list This online phone book allows display keyset users to look up and dial any speed dial number or station
89. e returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair GENERAL This equipment must not be used on coin telephone lines Connection to party line service is subject to state tar iffs The OfficeServ 7200 system uses toll restriction and LCR features that are programmed to allow dialing over the public telephone network The North American Numbering Plan NANP determines these network area codes and exchange codes Failure to update the system programming or software may deny you access to new area codes and exchanges Bell Communication Research Bellcore administers the NANP and publishes it To obtain the latest information and keep your system current contact Bellcore at 201 829 3071 HEARING AID COMPATIBILITY All models of the OfficeServ 7200 are hearing aid compatible as specified in Part 68 of the FCC Rules 7 4 UNDERWRITERS LABORATORIES The OfficeServ 7200 system has been tested to comply with safety standards in the United States as listed below This system is listed with Underwriters Laboratories LISTED C UL US 51Y7 2 E149091 7 5 MUSIC ON HOLD WARNING IMPORTANT NOTICE In accordance with US copyright laws a license may be required from the American Society of Composers Authors and Publishers ASCAP or other similar organizations if copyrighted music is transmitted through the Music on Hold feature SAMSUNG TELECOMMUNICATIONS AMERICA hereby disclaims any liability arising out of failure to obtain such
90. ed in This statistic is a real time statistic and so will not print on a report STATUS This screen shows the agents name extension number and status The status can be In Group Out of group or in DND This statistic is a real time statistic and so will not print on a report CALLS ANSWERED The total number of calls answered by the agent This does not include ring no answer to an agent station If this total number is less than the calls received by the group it is possible that calls were unanswered by an agent and went to final destination or that callers hung up while in queue If this total number is more than the calls received by the group it is possible that calls were transferred from one agent to another AVERAGE CALL TIME This is an average of all the call durations for the agent AVERAGE RING TIME This is an average of all the ring times for the agent Ring times are previously explained 4 48 4 9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR STA Miami 1 21 1999 13 35 ck ckck ck ckock kckck kck kc k k kk kk SYSTEM STATISTICS okckckckckck ckockckckckck ck kckck kck ck ck ck ck k ck k k kk BEGINNING Mar 15 1999 00 42 ENDING Mar 21 1999 13 32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS 3041 INCOMING TRUNK CALLS NOT ANSWERED 26 OUTGOING TRUNK CALLS 2168 A SELECTED TRUNK WAS 5 44 INTE
91. eive page announcements to any zone or combination of zones PARK ORBITS The system has 10 park orbits 0 9 These orbits can be used to park calls prior to paging and allows the call to be retrieved by dialing a park code plus the orbit number Calls parked in this manner can also be retrieved by dialing the park pickup code 10 plus the station or trunk number This feature is in addition to Call Park and Page PRIME LINE SELECTION Any station can be programmed to select a specific line trunk group telephone number station or station group when the handset is lifted or the speaker key is pressed same as Hot Line feature PRIORITY CALL QUEUING This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level 1 9 The system reads the DID number Caller ID number or trunk ID number compares it to a preprogrammed table then assigns it the corresponding priority that places it in the appropriate position in the group queue PRIVATE LINES For private line use stations can be prevented from dialing and or answering any line PROGRAMMABLE LINE PRIVACY Each outside line can be programmed to ignore the automatic line privacy This allows up to four other par ties to join your conversation by pressing the line button This is similar to 1A2 key telephone operation PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the
92. end user s application RECALLS Calls put on hold transferred or camped on to any station will recall to the originating station if not answered within a programmable time recall that goes unanswered for the duration of the attendant recall timer will 4 23 recall to the system operator group Hold transfer camp on and attendant recalls have individual program mable timers Calls recalling to buttons with tri colored LEDs will flash amber RECALL TO OPERATOR This function will allow the call to recall the operator instead of to the transferring station after the transfer recall time expires REDIAL REVIEW The Redial Review feature allows a review of the last number before dialing or allows access to the Call Log Blocks if assigned These Call Log Blocks record the last ten 10 numbers dialed When the LNR key is pressed the last number dialed is displayed The log can then be scrolled using the Volume Up Down keys and a pre viously dialed number can be selected REMOTE PROGRAMMING PC Remote programming allows the technician to access the system database from a remote location for the purpose of making changes to the customer data OfficeServ Manager is the proprietary programming appli cation used to access and manipulate the database The OfficeServ Manager program connects to the system via LAN connection to the MCP RING MODES Time Based Routing Plans Each C O line can be programmed to ring at any station or
93. er Call for Group Identification Call Processing Information Caller ID Information Calling Party Name Calling Party Number Conference Information Date and Time Display Dial by Name Dialed Number Enhanced Station Programming Identification of Recalls Identification of Transfers Message Waiting Caller Number Outside Line Identification Override Identification Programmed Message Display Soft Keys Stopwatch Timer Text Messaging UCD Supervisor Displays 4 3 DISPLAY FEATURES DESCRIPTIONS ACCOUNT CODE DISPLAY Account codes are conveniently displayed for easy confirmation If entered incorrectly users may press the ACCOUNT key again and reenter the account code CALL DURATION TIMER The system can automatically time outside calls and show the duration in minutes and seconds Station users may manually time calls by pressing the TIMER button CALL FOR GROUP IDENTIFICATION When a call is made to a station group the display shows CALL FOR GROUP and the user s group number These calls can be answered with a different greeting than calls to the user s extension number CALL PROCESSING INFORMATION During everyday call handling the keyset display will provide information that is helpful and in some cases invaluable Displays such as CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message from 204 and FWD ALL to 204 keep users infor
94. er of that group are assigned for each group on the user s phone 4 17 INCOMING CALL DISTRIBUTION Incoming calls be assigned to ring a distributed station hunt group This allows all members of the group to share the call load INCOMING OUTGOING SERVICE Outside lines are available for incoming or outgoing service Programming allows any outside line to be used for incoming calls only outgoing calls only or both way service INDIVIDUAL LINE CONTROL Each station in the system can be individually programmed to allow or deny dialing out as well as allow or deny answering for each outside line IP KEYSETS The OfficeServ 7200 system allows the use of Samsung proprietary keysets that use Internet Protocols IP for voice and data transport They may be local to the system or installed in a remote location via a LAN WAN The OfficeServ 7200 can support up to 120 IP stations An IP station is considered to be any of the follow ing WIP 5000 Wireless Handset ITP5021D ITP5012L or Softphone For more information on how to setup the IP keysets please refer to the VOIP Special Applications Section of the Technical Manual ISDN SERVICE Primary Rate Interface PRI The OfficeServ 7200 supports Primary Rate Interface ISDN PRI allows simultaneous data calls calling party and calling line identification high speed call setup and disconnect are among the benefits of ISDN calling The 234D configuration of ISDN allows call information
95. ernal Zones 5 External Zones 4 All External Page All Park Orbits Prime Line Selection Priority Call Queuing Private Lines Programmable Line Privacy Programmable Timers Recalls Recall to Operator Redial Review Remote Programming PC Ring Modes Time Based Routing Plans Automatic Manual Holiday Schedule Temporary Override Ring Over Page Secretary Pooling Single Line Connections Speed Dial Numbers Station List System List Speed Dial by Directory Station Hunt Groups Distributed Sequential Unconditional Station Message Detail Recording SMDR Station Pair System Alarms System Maintenance Alarms System Directory Tenant Services 2 TRequires optional hardware and or software Ask your dealer for details 4 2 Toll Restriction By Day or Night By Line or Station Eight Dialing Classes Special Code Table Toll Restriction Override Tone or Pulse Dialing Traffic Reporting Transfer Screened Unscreened Voice Mail Transfer Key With Camp On Trunk Groups Uniform Call Distribution UCD Universal Answer Virtual Extensions Voice Mail Inband Signalling Integrated In Skin VoIP Walking Class of Service Wireless Handsets See Mobility Solution 4 1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code maximum 12 digits before hanging up from a call This account code will appear in the SMDR printout for that call record Keyset users may enter this code using an account c
96. ers the call this does not include ringing at an agent station that does not answer or is logged out because of the ring next option NUMBER OF TIMES ALL AGENTS BUSY This is the number of times that a call is placed to an UCD group and all agents are busy or out of group This check is made when the call is first placed to the group Example If there are 5 members in a group 3 are Out of Group one is busy and one is idle and a call is placed to the group because there is an idle station the all agents busy counter is not incremented If the idle station rings does not answer and is logged out although the condition of the group is now all agents busy the check has been made and the agent busy statistic does not increment Also if a call comes into a group with all agents busy and then one becomes idle the busy counter will increment because the check has been made AVERAGE TIME IN QUEUE This is calculated as an average of all the calls that were in queue Note that this is ONLY an average of the calls that were in queue The caller must have overflowed to the UCD recording to be considered in queue A call is considered in queue until it is answered or until it goes to the final destination TOTAL CALLS RECEIVED The total number of times that calls were sent to a group This includes calls that were answered by the group calls that went to a group with all agents busy or out of group calls that are abandoned and calls that go
97. et by other stations are displayed at the calling station s keyset SOFT KEYS Below the display there are three soft keys and a SCROLL button These keys allow the user to access features in his her class of service without requiring the keyset to have designated feature keys STOPWATCH TIMER Display keyset users find this feature very convenient to time meetings calls and other functions Users sim ply press once to start the timer and press again to stop the timer TEXT MESSAGING This feature allows two display keyset users to respond to each other with preprogrammed messages After receiving an Off Hook Voice Announcement or Station Camp On you may respond with a text message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message Up to 100 display station users can program their own individual ten 10 text messages that can be sent to another display keyset Only the display keysets that are allowed in the system programming MMC 611 will receive the TMSG text message softkey in the display and can use this feature UCD SUPERVISOR DISPLAYS When a UCD supervisor key is pressed supervisors can view information about the UCD group calls or agents Call Screen This allows the supervisor to view how many calls are in queue the longest wait time how many calls have been received today what the average time in
98. f employee performing function Duration of phone calls Time wake up call was set for m Room and or phone deposits m Total room charges CEDE Automatically increments the daily room charge Automatically applies room and phone deposits to the total bill Room bills are printed on a per room basis By default printout will print a header followed by 50 lines per page EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE Printout size is adjustable through programming PRINTER S OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 9 55 LINES GUEST BILL FROM SUNSHINE SUITES 01 28 99 14 13 CHARGES BILLED TO ROOM NUMBER 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 210 01 27 12 11 02 RM CHARGE 1234 100 00 210 01 27 12411 02 STATE TAX 6 00 210 01 27 12311 02 BED TAX 1 50 210 01 27 12 11 00 RM Deposit 5555 100 00 210 01 27 12 30 03 RM SVC 9876 20 00 210 01 27 12 30 03 STATE TAX 1 20 210 01 27 12 30 03 SVC CHARGE 2 00 210 01 27 12 31 TEL 3055922900 00 00 49 75 210 01 27 14 55 89 W UP SET 05 30 000 00 210 01 27 14 55 05 MOVIE RNTL 5555 5 00 210 01 27 14 55 05 STATE TAX 30 210 01 27 14 55 TEL 18008764782 00 02 03 25 210 01 27 14 58 01 PH Deposit 1234 2 50 210 01 27 14 58 TEL 3055922900 00 02 18 1 25 210 01 27 15 01 92 W UP CANCL 000 00 210 01 27 15 01 04 DRY CLEAN 1234 22 00 210 01 27 15 01 04 SVC CHARGE 2 00 210 01 27 19 35 89 W UP SET 06 0
99. ficeServ 7200 Hotel Motel software provides call costing for guest and meeting room phones The call cost will appear on the guest s room bill the SMDR report and the transaction record output The system uses programmable call costing tables to calculate the cost of incoming and outgoing calls Rates Room Status Printed Reports Keyset Indications Room Status Update Automatic Daily Timer Manual Staff I D Codes 500 Station Types Business Office Hotel Administrator Meeting Room Guest No Smoking Room Guest Smoking Room Fax Station Telephone Credit Limit Transaction Record Output To PMS Wake Up Calls Set by Attendant Set by Guest Answered Not Answered Cancelled With Auto Attendant Announcement are calculated by the number dialed duration of the call and may include surcharges CHECK IN The OfficeServ 7200 Hotel Motel software allows an Administrator keyset to check a guest into a room by pressing the CHECK IN key and following the prompts in the display When the CHECK IN key is pressed the clerk can credit the room account if the guest wishes to prepay for the room and or the phone service The clerk can also assign the guest s name to the room This feature offers 64 Button Module support Meaning that the associated DSS key assigned to a 64 Button Module can be used to enter the room number that is being checked in 6 2 CHECK OUT In addition the feature allows an Administrator keyset to check a guest
100. follow or ignore station call for warding A per station option controls whether internal calls forward to voice mail or not Single line tele phones must have the system administrator program this feature for them CALL FORWARD OVERRIDE When this option is set to yes for a station then intercom calls from that station will override any call forward ing settings of the called station CALL LOGS With the call log feature a display keyset user can review up to 50 of the last incoming calls from the Caller ID review list or up to 50 of the last external telephone numbers that were dialed The numbers can be viewed stored and or dialed using the associated soft keys LCR must be enabled for dialing and storing num bers from the CID review list Optional hardware and or software may be needed for Caller ID CALL PICKUP With directed call pickup a user can answer calls ringing at any station by dialing a code plus that extension number The group pickup feature allows the user to answer any call ringing within a pickup group Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group The OfficeServ 7200 has 99 programmable pickup groups DIRECT STATION SELECTION DSS Programmable keys can be assigned as DSS keys and associated with extension numbers Users press these keys to call or transfer calls to the assigned stations DIVERT TO VOICEMAIL A keyset user can immediately divert a ringing ca
101. from 4 VDSL modems into one 100M Ethernet port that connects to any Ethernet port on the LIM or external Ethernet Switch Utilizing VDSL technology 4DSL delivers data up to 10 Mbps to the IP devices in the remote facility This solution provides an easy and simple LAN to LAN connectivity to a remote facility SPECIFICATIONS 4xDSL ports Transmission distance 1 km e Up down link 0 300 m Downstream 30 Mbps Upstream 10 Mbps 300 m 1 km Downstream 20 Mbps Upstream 3 Mbps Example 1650 OfficeServ 7200 Cable Run Main Office Site between LDE card and Modem Private or Leased Cable Pairs UO Samsung VDSL Modem Samsung 4DSL Module Sales Office across the Parking Lot FIGURE 5 2 5 5 PART 6 HOTEL MOTEL FEATURE PACKAGE 6 1 GENERAL OVERVIEW The OfficeServ 7200 Hotel Motel application combines the OfficeServ 7200 business features with additional features created to meet the needs of the Hotel Motel industry This combination meets the requirements of the Hotel General Business offices as well as those of the Hotel Guest The OfficeServ 7200 Hotel Motel package MUST be activated in MMC 813 before it can be used Samsung s OfficeServ 7200 Hotel Motel software is designed to operate small to medium sized hotel proper ties such as Bed and Breakfast Inn Hunting and Fishing Lodges or small Hotel Motels Those with up to approxi mately 50 rooms The system will support conven
102. ftware STATION TYPES The system software enables station ports to be defined for a specific use throughout the hotel Each tele phone can be designated as being one of the five following types A class of service has been established for each station type 1 NORMAL STATION This is the default setting The station will operate in the manner associated with a normal business station 2 ADMINISTRATOR Only stations designated as Administrator can access special Hotel Motel features such as Check In Check Out Room Status Print Report etc 6 6 3 MEETING ROOM A meeting room is similar to a guest room in the respect that it generates a room bill but has different class of service option requirements 4 GUEST NO SMOKING When a station is designated as this type it will appear the administrator s key set display as smoking room This station type will generate a room bill and follow its associated class of service options 5 GUEST SMOKING When a station is designated as this type it will appear in the administrator s keyset display as a smoking room This station type will generate a room bill and follow its associated class of service options 6 FAX STATION When a station is designated as this type the associated station number can be paired with a fax extension so that calls from the fax extension can be billed to the room TELEPHONE CREDIT LIMIT This feature is designed to control phone charges f
103. g The dialed authorization code is verified from a system list of 500 authorization codes AUTO ANSWER ON CO Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode This means that private lines and DID calls can be auto answered in the same manner as intercom calls Transferred calls and calls to a station group of which that keyset is a member will continue to ring AUTO ATTENDANT When installed in the OfficeServ 7200 the SVMi 20E provides very powerful and extremely flexible Auto Attendant functionality As it is fully integrated into the OfficeServ 7200 the Auto Attendant provides Customized interactive Call routing for Public and Internal Subscriber callers 44 The SVMi 20E allows multi level customizable Menu Trees These Menu trees can be very simple or as com plex as needed for the application Callers can be automatically routed based on CID ANI CLI DNIS and or Trunk ID information received The SVMi 20E at the time of this writing can handle from 4 to 12 simultaneous callers depending on which port options are purchased There are 500 professionally recorded prompts per language installed that help the caller navigate through the system and 9000 customizable prompts per system that can be added to personalize the application to an organization s specific needs The SVMi 20E has three languages included from the factory English Spanish and French Canadian When a calle
104. hones or other analog peripheral devices The 16SLI does not contain any over voltage protection and is not qualified as OPX It also does not contain DTMF receivers but shares system DSP resources It can be inserted any universal card slot in all cabinets Each port on this card is intended for connection to one telephone Connecting multiple telephones to a port may result in incorrect operation or damage to the card This card supports the Power Fail Transfer fea ture See the installation manual for details 16MWSLI This card is a sixteen circuit analog station interface for industry standard single line telephones that require oper ation of an industry standard message waiting lamp with a voltage range of 85 96 VDC The lamp can be pro grammed to be on continuously or flash at a programmable rate of 100ms to 2000ms ON OFF times The 16MWSLI does not contain any over voltage protection and is not qualified as OPX It also does not contain DTMF receivers but instead shares the system DSP resources It can be inserted in any universal card slot in all cabinets Each port on this card is intended for connection to one telephone Connecting multiple telephones to a port may result in incorrect operation or damage to the card This card supports the Power Fail Transfer feature See installation manual for details 8COMBO This card has a combination of eight dedicated digital stations ports 1B D for Samsung Digital Keysets and eight dedic
105. ide calls can be placed on system hold at any station Users may dial the access code or press the HOLD button Calls on system hold may be retrieved at any station Remote Outside calls can be placed on hold at a station other than the station placing the call on hold This feature allows calls to be answered at one keyset and placed on hold at another station This allows time for the user to proceed to that station or allows the party that the call was intended for to have that call placed at their station The call or trunk button will flash at the remote hold station NOTE Intercom calls cannot be remote held CALL PARK AND PAGE Each C O line has its own park zone This simple method eliminates confusion and ensures that a park zone is always available Pressing the PAGE key parks the call automatically There are no extra buttons to press and there is no lost time looking for a free zone CALL PICKUP Directed With directed call pickup users can answer calls ringing at any station by dialing a code plus that station s extension number or by pressing the feature button and then dialing the extension There is a system option to allow a DSS key to perform a pickup function rather than a transfer function when pressed Groups In addition calls can be picked up from a station group in a similar manner The group pickup feature allows users to answer any call ringing within any pickup group There are 99 pickup groups available in the
106. ights e Four fixed function keys Terminal Status Indicator e Built in speakerphone Eight selectable ring tones UP DOWN buttons for digital control of speaker handset and ringer volumes Desk or wall mounted Available in dark gray or light gray FIGURE 2 1 iDCS 18D KEYSET See Figure 2 2 e 32 character display 2 x 16 with three associated soft keys and a scroll key 18 programmable keys with tri colored lights e Four fixed function keys Terminal Status Indicator e Built in speakerphone Eight selectable ring tones UP DOWN buttons for digital control of speaker handset and ringer volumes Desk or wall mounted e Available in dark gray or light gray FIGURE 2 2 iDCS 8D KEYSET see Figure 2 3 e 32character display 2 x 16 with three associated soft keys and a scroll key 8 programmable keys with tri colored lights e Four fixed function keys e Terminal Status Indicator e Built in speakerphone Eight selectable ring tones e UP DOWN buttons for digital control of speaker handset and ringer volumes Desk or wall mounted e Available in dark gray or light gray FIGURE 2 3 Note This keyset type cannot use keyset daughter boards or the 14 button strip 2 7 iDCS 64B AOM See Figure 2 4 64 programmable keys with red lights Amaximum of 2 can be assigned to any keyset to provide addi tional programmable keys Amaximum of 4 per system e Available in dark gray or light
107. ill information may be Printed and saved in memory Printed and cleared from memory m By default printout will print a header followed by 50 lines per page m Printout size is adjustable through programming EQUIPMENT REQUIRED iDCS DISPLAY KEYPHONE PRINTER OfficeServ 7200 SYSTEM HOTEL LETTERHEAD IS CUSTOMER PROVIDED DOTTED OUTLINE INDICATES DEFAULT PRINTOUT SIZE 6 25 55 LINES PHONE BILL FROM SUNSHINE SUITES 02 11 99 13 44 CHARGES BILLED TO ROOM NUMBER 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 211 02 10 15 30 TEL 3055922900 01 01 00 35 211 02 10 20 44 TEL 18008764782 00 01 45 25 211 02 11 06 34 TEL 18008764782 00 02 00 25 211 02 11 13 15 TEL 3055922900 00 02 16 45 211 02 11 13 40 TEL 3055922900 00 02 31 55 TOTAL 1 85 Sunshine ow Suites 6 26 6 3 5 ALL GUEST PHONE BILL SMDR pue je e LL pue 10 p uopueqy Jequunu ue 22 papuemsoy Jo p102a1 O4 Jejsuen Duruoou J ysida u je gt ysida IG sewjeuji p2peuejsueJ Buruoou 10419 YUM YSIG Ied 0
108. intercom call 4 53 PART 5 DATA MODULE FEATURES With the WIM and LIM modules the OfficeServ 7200 functions as a data router data switch performs security functions and serve as a data access interface WAN LAN DMZ Data Services WIM Module LIM Module Internet Connection 10 100Base Tx Mail Server Web Server 35 10 100Base TX L 10Base T R5232C Tam 10 100Base Tx osn 7 Console Cable Modem gt b 4 Clients 5 1 LIM FEATURES Using the LIM as an Unmanaged Switch The LIM performs the function of a layer 2 Ethernet switch as well as the Learning Bridge function based on the MAC address filtering and forwarding algorithm The LIM provides 16 LAN ports per card Each port is 10 100 Base T auto sensing full duplex Using the LIM as a Managed Switch When the LIM is installed in slot 2 with a WIM in slot 1 it can function as a Managed switch A Managed switch offers the following features 5 1 802 1d Spanning Tree The switch configures and processes the forwarding tree based on the spanning tree algorithm to prevent a packet forwarding loop in the switch 802 1p Packet Priority The switch extracts the priority field from the Ethernet frame configured according to the 802 1p specifica tion standard and discriminatively processes the frame according to the priority of the specified operation standard The packets are categorized into emergent packets and non e
109. ion as if they were in their own office They can place receive and handle calls on both the internal and external network providing a truly portable and practi cal solution 2 4 5 OfficeServ Wireless WIRELESS ACCESS POINT WBS24 COMBO see Figure 2 10 The wireless access point WBS24 Combo provides the wireless coverage to the build ing It supports IEEE 802 11b WLAN standard for both voice and data It gives IP packets pri ority to the voice The quality of the service for voice is always guaranteed It takes wireless voice IP packets from the wire less handset and converts them to the TDM digital packet and send to the OS 7200 system SSD Highlights of WBS24 Features e Easy to manage All access points programming are done through the MMCs Users can use either KMMC or PCMMC to do the programming Support 4 voice calls simultaneously It can handle 4 simultaneous voice conversations per access point Built in LEDs indicate the voice channels usage Adjustable transmission power to accommodate demand coverage or density 5 levels of power adjustment from 10 mW 10 dBm to 100 mW 20dBm Built in 128 bit WEP security and default hidden system ID SSID Built in Web server for status monitor and software upgrading Software upgrade can be done through wireless connection There is no need to remove the unit or make physical wire connection to perform software upgrade Oneconnectors for voice and power and on
110. is enabled Pressing TRSF CONFERENCE PAGE or a DSS key will always automatically place the call on hold This type of automatic hold is not a user selectable option Intercom calls can be automatically held if Intercom Auto Hold is set to ON for the entire system AUTOMATIC PRIVACY All conversations on outside lines and intercom calls are automatically private The privacy feature can be turned off on a per line basis BACKGROUND MUSIC Keyset users may choose to hear music through their keyset speakers when optional external sources are installed Each user may adjust this level by the use of a volume control program at the selected keyset BUSY STATION CALLBACK When reaching a busy station callers may request a callback by pressing one button or dialing a code The system rings the caller back when that station becomes idle a system wide maximum of 100 callbacks are allowed at one time including busy station and busy trunk BUSY STATION INDICATIONS BLF DSS BLF keys may be assigned to any keyset or add on module These buttons will be off when the station is idle light red when that station is in use and flash distinctively when that station is in the mode The sys tem can be programmed to allow the DSS keys to be used to pickup calls at other keysets CALL COVERAGE KEY These keys buttons provide a convenient way to cover calls ringing at other stations Keyset users can have one or multiple call coverage keys programme
111. l Auto Attendant Attendant Maximum capacity is shown for each circuit type Combinations of these cards will reduce maximum capacities The absolute maximum practical configuration using external data equipment is 46 trunks 2 TEPRI 80 Keysets 5 16DLI2 120 ITP keysets 32 MGI Channels 2 MGI 16 and 12 ports of voice mail with auto attendant See card configuration below SLOT 0 SLOT 1 SLOT 2 LCP 16DLI2 MGI 16 SLOT 3 SLOT 4 SLOT 5 TEPRI 16DLI2 16DLI2 SLOT 0 SLOT 1 SLOT 2 MCP 16DLI2 MGI 16 SLOT 3 SLOT 4 TEPRI 16DLI2 SVMi 20E OfficeServ 7200 Cabinet Configuration Slots 1 5 are universal slots Cabinet Front View of the Slot 1 Slot 2 Expansion Universal Slot 3 Slot 4 Universal 5 ur Universal Slot 5 Front View of Slot 1 Slot 2 F Universal 5s Wh Slot 5 RSS fe oe Aa Universal Cabinet Slot Mountable Boards Slot 0 LCP only Slot 1 All boards EXCEPT for MCP LCP TEPRI and LIM Slot 2 All boards EXCEPT for MCP LCP TEPRI and WIM Expansion Cabinet Slot 3 All boards EXCEPT for MCP LCP and WIM Slot 4 All boards EXCEPT for MCP LCP TEPRI and WIM Slot 5 Slot 0 MCP Only All boards EXCEPT for MCP LCP TEPRI and LIM Main Cabinet All boards EXCEPT for LCP TEPRI and WIM Slot 3 4 5 All boards EXCEPT for MCP LCP and WIM FIGURE 1 4 1 3 MAXIMUM DEVICE QUANTITIES DEVICE TYPE MAXIMUM NOTES Physical Ports Stations m Digital m Analog m Trunks m Analog
112. l MGI channels are busy then no IP keysets will receive a page ATTENTION TONE To get your attention a brief tone precedes all page announcements and intercom voice calls There are sep arate programmable duration timers for page and voice announce tones AUDIO MESSAGE WITH ALARM TIMER REMINDER This feature provides an option that allows a recorded message to be played to a user when they go off hook to answer an alarm reminder ring timed reminder ring The message is recorded on the SVMi 20E AA card In addition if the AA group is busy when the reminder call is answered the system will play a designated MOH source to the user Alternatively System programming can define an external music source to be played when the Appointment Reminder is answered AUTHORIZATION CODES Authorization codes are used to give permission to make a call A maximum of 500 four to ten digit authori zation codes can be either forced or voluntary When used authorization codes will automatically change the dialing station s class of service to the level assigned to the authorization code Authorization codes may be programmed to print or not print on SMDR Forced When a station is programmed for forced authorization the user must always enter this code before dialing is allowed The dialed authorization code is verified from the system list of 500 authorization codes Voluntary Any station user can always enter an authorization code before they begin dialin
113. lity of any keyset The 32 programmable but tons with red buttons can be used for feature keys DSS BLF keys or one touch speed dial buttons Because this AOM has a microphone and a speaker it can be used to provide executive off hook voice announce or as a stand alone unit whenever a handset and dial pad are not required Requires one DLI port per 32B AOM 64 BUTTON MODULE The 64 button module adds to the capability of any keyset Up to two 64 button modules can be added to each keyset The 64 programmable red LED buttons with red LED can be used for feature keys DSS BLF keys or one touch speed dial buttons A maximum of 4 can be installed on a system One DLI port is required per 64 button module TRequires optional hardware and or software Ask your dealer for details 4 29 APPOINTMENT REMINDER When programmed for a specific time a keyset will sound a distinctive ring to remind the user of meetings or appointments Alarms be set for today only or for every day at the same time Up to three alarms may be set at each keyset Display keysets can program a message to be displayed when the alarm rings Non dis play keyset users must have the system administrator program messages for them AUTOMATIC HOLD Station users can enable or disable automatic hold at their keysets While a user is engaged on an outside C O call pressing another trunk key route key or CALL button automatically puts the call on hold when this feature
114. ll to their personal voice mailbox by pressing the key This will override any call forward no answer setting DO NOT DISTURB OVERRIDE The DND Override feature allows a keyset with a DND Override key DNDO and the appropriate class of serv ice to override the DND setting at a called keyset This will allow a user to go into DND while waiting for an important call and have that call transferred to them via a screened transfer from a station for example the users secretary with a DNDO key DO NOT DISTURB PROGRAMMABLE The Do Not Disturb DND feature is used to stop all calls to a station System programming can allow or deny use of the DND feature for each station Parties calling a station in DND will receive reorder tone When in DND mode calls may be forwarded to another destination See Forward DND option A keyset without a DND but ton can activate DND via the feature access code The ANS RLS key will flash at 112 ipm rapidly when DND is set There is a programmable option to allow a C O line to override DND at its ring destination if that des tination is a single station DOOR LOCK RELEASE Stations programmed to receive calls from a door phone can dial a code to activate a contact closure for con trol of a customer provided electronic door lock EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call Intercom calls are automatically placed on exclusive hold
115. ls YES YES NO Make Intercom Calls YES YES NO Receive Intercom Calls YES YES NO TERMINAL STATUS INDICATOR iDCS keysets are equipped with a terminal status indicator lamp The terminal status indicator light is posi tioned on the top right corner of the keyset above the display The terminal status indicator is a tri colored red green and amber light that provides greater visibility of your keysets status than the individual key LEDs The terminal status indicator provides the following indications Busy Off Hook Steady Red Intercom Ring Flashing Red Outside Call Ring Flashing Green Recall Ring Flashing Amber Message Waiting Flashing Red Do Not Disturb Fast Flash Red at 1 Second Intervals TRI COLORED LIGHTS DCS LCD 24B keysets have 16 keys equipped for tri colored LED indications green red and amber The DCS LCD 12B model has six of these keys and the DCS 7 button keysets have three All programmable keys on the iDCS keysets have tri colored LEDs To avoid confusion your calls always light green other calls show red and recalls light amber VOLUME SETTINGS Each keyset user may separately adjust the volume of the ringer speaker handset receiver background music page announcement and off hook ring tone WALL MOUNTABLE KEYSETS Each keyset add on module and 64 button module can be wall mounted by reversing the base wedge 4 35 DISPLAY FEATURES Account Code Display Call Duration Tim
116. m Status View key for AVAILABLE and all the buttons corresponding to available rooms will light red 3 Printed reports can be obtained to review the room status conditions for all rooms See Printed Reports Room Status earlier in this document ROOM STATUS UPDATE The system operation provides two methods to update the status of each guest or meeting room Automatic The hotel manager informs the system technician of the preprogrammed time he wants all rooms to auto matically change from Occupied to Needs Cleaning on a daily basis In addition each room is automatical ly changed to Needs Cleaning upon check out Manual Hotel personnel such as maids maintenance men or administrators can dial a code from the guest meeting room telephone to manually update the room status as required The manual room status update codes are 0 Room needs to be cleaned 12 Room cleaned This updates the room status to either AVAILABLE or OCCUPIED 2 Room needs maintenance This makes the room NOT AVAILABLE for check in 3 Room repaired This updates the room status to either AVAILABLE or OCCUPIED STAFF 1 0 CODES These are simply Authorization Codes that hotel employees must enter to access various Hotel Motel fea tures These codes will appear on the Room Bill printout to indicate who posted the charges to a specific room They provide a measure of security and control for hotel management There are 500 STAFF ID codes in the so
117. med of what is happening and where they are some conditions the user is prompted to take action and in other cases the user receives directory information CALLER ID INFORMATION Caller ID information is dependent on the use of display keysets The following list explains the displays that are used with Caller ID Name Number Display Each display keyset user can decide if he she wants to see the Caller ID name or Caller ID number in the dis play Regardless of which one is selected to be seen first the NND key is pressed to view the other piece of CID information 4 36 Next Call In the event that there is a call waiting or a camped on call at the user s keyset the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station Either the CID name or CID number will show in the display depending on the N N MMC 119 selection Save CID ANI Number At any time during an incoming call that provides CID information the user may press the SAVE key This saves the CID number in the Save Number feature Pressing the SAVE number redial key will dial the CID number The system must be using LCR to dial the saved number Store CID ANI Number At any time during an incoming call that provides CID information the user may press the STORE key This saves the CID number as a speed dial number in the personal speed dial list The system must be using LCR to dial the stored number
118. mergent packets and are then processed VLAN Virtual Local Area Network VLAN groups can be created to separate and group the physical ports of the LIM Each VLAN group can be treated as if they were each a separate private LAN The VLAN removes the effects of unnecessary broadcast packets and configures a stable switching subnet only for the corresponding group by separating and processing the group in the virtual LAN Accordingly the switch can provide the differentiated QoS services The VLAN can be configured based on the switch port and MAC address IGMP Snooping IGMP Snooping provides a method for intelligent forwarding of multicast packets within a layer 2 broadcast domain By snooping IGMP registration information a distribution list of work stations is formed that deter mines which end stations will receive packets with a specific multicast address 5 2 WIM ROUTER FEATURES Multiple Network Interfaces The OfficeServ 7200 provides WAN1 WAN2 network connections which are connected to the WAN through an Ethernet interface The WIM also provides a V 35 serial WAN interface along with LAN and DMZ network interfaces Static Routing The OfficeServ 7200 configures a fixed routing table between each network interface to process the static routing In this case the routing table cannot be dynamically changed by routing protocols Specific routing services will be provided according to the pre set routing policy WAN Interface
119. n OfficeServ Link OfficeServ DataView 4 1 OfficeServ EasySet OfficeServ Call OfficeServ Operator OfficeServ Softphone Conference Group Customer Set Relocation Data Security Database Printout Daylight Saving Time Automatic Dialed Number Identification Service DNIS Direct In Lines Direct Inward Dialing DID T1 Day Night Routing Busy or Camp On Option MOH Source DID Call Limits Direct Inward System Access DISA Direct Trunk Selection Directory Names DISA Security Distinctive Ringing Door Lock Release Programmable Door Phones E amp MTie Lines T1 Executive Barge In Override With Warning Tone Without Warning Tone Trunk Monitor or Service Observing External Music Interfaces External Page Interfaces Flash Key Operation Flexible Numbering Ground Start Trunks T1 Group Busy Setting Hot Line In Group Out of Group Incoming Call Distribution Incoming Outgoing Service Individual Line Control IP Keysets ISDN Service Primary Rate Interface PRI LAN Interface Least Cost Routing Live System Programming From any Display Keyset With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Indications Message Waiting Key Microphone On Off per Station Mobility Solution Multiple Language Support Music on Hold Flexible Music on Hold Sources Networking QSIG over IP QSIG over PRI Operator Group Overflow Operator Station Group Override Codes Paging Int
120. n trunk is answered by station or device in the system The ATTA is the sum of all answered times divided by the answered call count 4 ANSD This is the number of times this specific trunk was answered by any station or device whether it is a new call or a recall 5 NOT ANSD This is the number of times this specific trunk rang the system but was not answered These are the same calls that would be flagged as abandoned in SMDR 4 51 6 OUTGOING This is the number of times this trunk was used to make an outgoing call A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501 7 BUSY This is the number of times this trunk was busy when accessed by a button or dial code Dk ok ee e ke e e ke e STATION HUNT GROUPS x xkckckckckck ck koe kk e e ke e e ke e e ke lt 1 OUTSIDE CALL 5 lt INTERCOM gt 2GROUP 3ANSD 4NOT ANSD 6ANSD 500 0000 0000 0000 501 0000 0000 0000 502 0000 0000 0000 503 0000 0000 0000 504 0000 0000 0000 1 OUTSIDE CALLS These statistics are for outside calls that reach these station groups regardless how they arrive there 2 GROUP Listing of all station groups in the system 3 ANSD This column is a peg count of all answered trunk calls that rang to the specific group directory num ber regardless of how these arrived 4 NOT ANSD The number of times any trunk call directed to the specific group number was not answered by
121. ng a station or station group number and is used to access the voice mailbox associated with the extender MICROPHONE ON OFF PER STATION The microphone can be disabled at any keyset When the microphone is disabled the keyset cannot use the speakerphone although on hook dialing and group listening are still possible MOBILITY SOLUTION Samsung offers a Single Line integrated Mobility SLiM solution that provides hand off and roaming capa bilities Each SLIM handset requires SLI port in the OfficeServ 7200 system See your Authorized Samsung Dealer for additional information See also Wireless LAN MULTIPLE LANGUAGE SUPPORT The OfficeServ 7200 can be programmed to support multiple languages in the display This is a per key set basis When set the keyset will have its display information presented in the programmed language The languages are defined in MMC 121 The current languages are as follows English Spanish Italian German Portuguese Norwegian Danish Dutch Swedish US Spanish and Canadian French 4 19 MUSIC ON HOLD FLEXIBLE The OfficeServ 7200 allows its music sources to be used in flexible manner as follows Each keyset can have a designated music source for playing as Background Music BGM through the keyset speaker Each Station can have a designated music source for playing to callers placed on Exclusive hold at that sta tion Each Trunk can have a designated music source for playing to caller
122. nia 4 25 1 36 3 0 18 86 29 4 49 4 10 TRAFFIC REPORT OVERVIEW DEK RR KR RRR ke ke ke ke ke ee ke ee ke ke ek kx x SYSTEM STATISTICS RRR RK kk kkk kk kk kkk e 1 BEGINNING 04 01 99 08 00 ENDING 04 01 99 17 30 2 ACTIVITY SYSTEM TOTAL 3 INCOMING TRUNK CALLS 5 0000 4 INCOMING TRUNK CALLS NOT 0000 5 OUTGOING TRUNK CALLS 0000 6 A SELECTED TRUNK WAS 05 0000 7 INTERCOM CALLS 0000 8 INTERCOM CALLS NOT 5 0000 9 TRUNK RECALLS TO 5 0000 10 TRUNK RECALLS TO OPERATOR 0000 11 INTERNAL PAGE 5 0000 12 EXTERNAL PAGE USED eta 0 s 8 6 0000 13 ALL PAGE USED snaa aina micia see op hoc 0000 1 BEGINNING amp ENDING This identifies when the statistics were collected It includes dates and time 2 ACTIVITY Overall summary of traffic in the system for activities 3 to 13 3 INCOMING TRUNK CALLS ANSWERED These are any incoming trunk calls to the system These calls are pegged when answered by any device and or station in the system whether it is a new call or a recall 4 INCOMING TRUNK CALLS NOT ANSWERED These are any incoming trunk calls that were not answered by any station or device in the
123. nnel of a dig ital T1 circuit on the TEPRI card Direct Dial In DDI This is the name given to the above three services when they are provided over an ISDN PRI circuit The OfficeServ 7200 has an option to select which MOH source is played to callers to a specific DID number DID Call Limits This option defines the maximum number of simultaneous calls that the system will accept for each DID number Any call attempts after the Maximum Call MC count has been reached will be rejected and busy tone returned DIRECT INWARD SYSTEM ACCESS DISA Users can call in on specific DISA lines at any time input a security code and receive system dial tone Users can now place internal calls or if permitted calls using C O lines The caller must have a tone dial phone and know his her DISA security code if DISA security codes passcodes are turned on DISA lines can be used as both way lines or incoming only and may be allowed or disallowed for any of the 6 ring plan time periods The C O lines used for DISA must have disconnect supervision The requirement to put in a DISA security code can be disabled if desired DIRECT TRUNK SELECTION Each station can be allowed access to or denied access from a trunk or trunk group by access code when LCR is activated When restricted the station user must use a trunk key or a route key DIRECTORY NAMES Each station station group and C O line may be assigned a directory name maximum 11 characters In ad
124. ode key without interrupting a conversation Single line telephone users must temporarily interrupt the call by hook flashing and dialing the feature access code Manually entered account codes can be up to 12 dig its long some cases users can be forced to enter an account code and this account code may or may be verified as described below Forced Verified When set for this option the user must enter an account code for all outgoing calls The account code entered will be verified from a system list of 999 entries Forced Verified codes can contain the digits 0 9 Forced Not Verified When set for this option the user must enter an account code for all outgoing calls but the account code is not verified against the system list Non verified account codes can contain the digits 0 9 and Voluntary In this case account codes are not required to make outgoing calls but may be used if desired This is also the method used to assign an account code to incoming calls These account codes can contain the digits 0 9 and ACCOUNT CODE KEY The account code ACCT key can be programmed on any keyset and will appear as a soft key on display key sets This key allows the user to enter account codes without interrupting a call ACCOUNT CODE KEY ONE TOUCH The account code ACC key can be programmed on any keyset This key can be programmed with an exten der and operates in three different ways depending on the extender as f
125. ollows Extender 000 When programmed with an extender of 000 the user will be prompted to enter an account code when the key is pressed Extender 001 999 When programmed with an extender ranging from 001 to 999 the key will when pressed automatically insert the account code contained in that bin of the system account code list This is known as One Touch account codes This option can be denied in system programming to prevent users from bypassing the secu rity of system account codes No Extender When programmed without an extender the key will when pressed prompt the user to enter the bin num ber the system account code table where the account codes are stored 4 3 ADMINISTRATOR PROGRAM KEY This feature gives designated stations the ability to administer a number of System functions from their key set using a flexibly assigned button The Administrator Program PROG key is programmed in MMC 722 The station passcode must be changed from the default value to use this feature See the System Administrator Guide for more information ALL CALL VOICE PAGE Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code Keysets may be restricted from making or receiving pages in system programming A maximum of 99 keysets can be programmed in each internal page zone to receive page announcements Note Each IP keyset being paged requires an MGI channel to carry the page audio If al
126. one SVMi 20E card can be installed in a system and another voice mail system can NOT be used in combination with the SVMi 20E 4WLI The AWLI card is an interface card providing a wireless solution for the OfficeServ 7200 system It provides the wired interface between the OfficeServ 7200 system and up to 4 WBS24s WLAN Base Station 2 4 GHz per card The wired interface uses 2B 1D DASL Digital Adapter Subscriber Loops and communicates with the MCP card using DPRAM Dual Ported RAM A maximum of three 3 AWLI card can be installed in the OfficeServ 7200 The 4WLI can interoperate a maximum of 4 WBS24s Since two DASL lines are connected to one WBS24 four simultaneous phone calls are possible through each of the WBS connections Therefore one 4WLI board can support a maximum of 16 voice channels 2 5 2 3 4 DATA CARDS WIM WAN INTERFACE MODULE The WIM is a data router module that transmits receives data to and from the external internet It provides WAN Wide Area Network interfaces for connecting to external networks plus a DMZ port De militarized Zone One WIM module can be installed per system The WIM must be installed in slot 1 of either cabinet Routing Functions Static Routing Dynamic Routing RIP OSPF Inter VLAN routing Multicast IGMP Network Functions NAT NAPT Firewall IDS VPN QoS LIM LAN INTERFACE MODULE The LIM is a data switch offering 16 10 100 Base T auto sensing full duplex LAN ports Th
127. or hotel guests that do not use a credit card These guests will need to make a cash deposit for their phone calls When the credit warning threshold has been reached the guest will receive two beeps in their ear the warning threshold is determined by the COST RATE feature and occurs one billing period prior to the credit limit being reached When the credit limit is reached the call will be dropped and the phone will then be restricted An additional cash deposit is required to re activate the phone TRANSACTION RECORD OUTPUT The OfficeServ 7200 Hotel Motel software provides an output for all Hotel Motel transactions Any trans actions related to guest or meeting rooms that take place within the hotel system will be immediately sent on the fly to a network printer WAKE UP CALLS The OfficeServ 7200 Hotel Motel software package supports a comprehensive wake up feature SET BY ATTENDANT The hotel administrator stations or operator attendant can set wake call SET BY GUEST Each hotel guest can set his her own wake up call using the telephone in their room ANSWERED Both the guest room bill and wake up call activity report will show the date and time the guest answered the wake up call NOT ANSWERED Both the guest room bill and wake up call activity report will show each wake up call attempt that was not answered by the hotel guest This information will print out on the printer connect ed to the serial p
128. or the benefit of and shall apply only to authorized Dealers and to Users This warranty will not apply if the defect arises out of accident neglect alteration or misuse failure of electric power air conditioning humidity control causes other than ordinary use or causes beyond 5 5 control All warranty claims shall be waived unless reported in writing to STA or its authorized Dealer prior to the expiration of the applicable warranty period The obligation of STA under this warranty is at the sole option of STA 1 the repair or replacement with new or refurbished parts of the defective or missing parts that are causing the malfunction and which are determined to be the defective by STA and the return shipment of such parts to the Dealer Dealer or User shall be responsible to pay for shipment of the defective parts to STA and for all the expenses connected with their removal and reinstallation or 2 in lieu of repair or replacement STA may refund the price charged by STA to its Dealer for such parts as are determined by STA to be defective and which are returned to STA through an authorized Dealer within the warranty period and no later than 30 days after such malfunction whichever occurs first To obtain service under this warranty 1 USERS must provide written notice of the malfunction to an authorized STA Dealer within the war ranty period and not later than 30 days after the date of the malfunction whichever occurs first If
129. ort designated for the Hotel Motel Report CANCELED Both the guest room bill and wake up call activity report will indicate each canceled wake up call Only Hotel Motel administrator s keysets can cancel wake up calls The guest can reprogram a wake up request if he made a mistake System programming provides a programmable number of wake up call attempts and a programmable time interval between attempts ANNOUNCEMENTS WITH SVMi 20E PROMPT The system be programmed to play a prompt when a guest answers a wake up call This prompt can be any SVMi 20E custom prompt from 5000 to 5999 6 7 6 3 SAMPLE REPORTS AND PRINTOUTS 6 3 1 GUEST ROOM BILL PRINTOUT 6 3 2 ROOM STATUS PRINTOUTS AVAILABLE OCCUPIED NEEDS CLEANING NEEDS MAINTENANCE HOLD ALL 6 3 3 TRANSACTION RECORD OUTPUT SAMPLE 6 3 4 INDIVIDUAL GUEST PHONE BILL 6 3 5 ALL GUEST PHONE BILL SMDR 6 3 6 INDIVIDUAL WAKEUP ACTIVITY REPORT 6 3 7 SAMPLE GUEST PHONE TEMPLATES 6 8 6 3 1 GUEST ROOM BILL PRINTOUT Printout includes the following information Date and time the bill was printed Room number requested Daily room charge Phone calls and their charges Wake up call activity Time wake up was set for Each wake up call attempt answered not answered Cancelled wake up m Room related charges and applicable taxes m Item codes and associated descriptions for room related charges Dateand time item was billed m Details column Staff code o
130. oup feature to meet flexible operator requirements Operator groups are selectable per ring plan OVERFLOW Operator When calls ringing a operator group go unanswered they can overflow to another destination after a pro grammed period of time The operator group has its own timer The overflow destination can be a station or station group 4 22 Station Group When calls ringing a station group go unanswered they can overflow to another destination after a pro grammed period of time Each station group has its own timer The overflow destination can be a station or station group located in that system OVERRIDE CODES This feature allows users to make emergency outside calls from a station that has a forced code such as Account code or authorization code enabled but without requiring them to enter a forced code The basis of this feature is an override code table containing 8 entries of up to 11 digits each The OfficeServ 7200 will examine digits that are dialed from a station to see if they match any entry in the Override Code table If the digits match the table the system will process the call without requiring a forced code PAGING System software allows the use of five internal and four external paging zones Stations can page any individ ual zone all external zones or all external zones plus internal zone zero simultaneously Using system pro gramming each station may be allowed or denied the abilities to make and or rec
131. ppointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications BLF Call Coverage Key Call Forwarding Call Forwarding Override Call Logs Call Pickup Direct Station Selection DSS Divert to Voicemail Do Not Disturb Override Do Not Disturb Programmable Door Lock Release Exclusive Hold Group Listening Headset Operation Hearing Aid Compatible Line Queuing with Callback Line Skipping Loud Ringing Interface Manual Signalling Message Waiting Light Indication Mute Microphone Handset Off Hook Ringing Off Hook Voice Announce Executive Off Hook Voice Announce Standard One Time Do Not Disturb One Touch Dialing Keys On Hook Dialing Privacy Release Programmable Keys Programmed Station Messages Protection from Barge In Redial Remote Hold Ring Modes Ringing Preference Speakerphone Station Lock Terminal Status Indicator Tri Colored Lights Volume Settings Wall Mountable Keysets 4 2 STATION FEATURES DESCRIPTIONS ADD ON MODULES iDCS 14 BUTTON AOM The 14B AOM attaches to the right hand side of an iDCS 18D or iDCS 28D keyset and provides 14 buttons with red LEDs These buttons can be used for DSS keys speed dial bins or any key that does not require a dual col ored LED Does not require a separate DLI port It uses the same DLI port as the keyset is attached to 32 BUTTON AOM The DCS 32 button add on module AOM adds to the capabi
132. r is routed to an extension and that extension is then forwarded back to the SVMi 20E the SVMi 20E will speak default professionally recorded prompts stating the reason the called party did not answer based on their call condition Busy No Answer Blocked or speak a customized greeting recorded by the intended extension owner subscriber AUTOMATIC CALL DISTRIBUTION ACD ACD is a call distribution method by which callers in a queue are routed to the next available agent While waiting in a queue a canned or customized announcement can be periodically played to the caller based on a programmable timer while retaining their place in the queue Statistical and historical reports are available to assist supervisors in managing a call center See Call Center AUTOMATIC HOLD While a keyset user is engaged on an outside C O call pressing another trunk key route key or CALL button automatically places the call on hold when Automatic Hold is enabled Pressing TRSF CONFERENCE PAGE or a DSS key always automatically places a C O call on hold Intercom calls can be automatically held only by pressing TRSF or CONFERENCE Each keyset user can enable or disable Automatic Hold BACKGROUND MUSIC Keyset users may choose to hear music through their keyset speakers when optional external sources are installed Each user may adjust this level by the use of a volume control program at the selected keyset BRANCH GROUP This feature allows stations incl
133. ra tion the appropriate FCC number must be given to the telephone company Certain features such as pooled access by button or dial access LCR and tie lines may require the hybrid registration Check with the local tele phone company providing the service if you are in doubt It is the customer s responsibility to comply with local telephone company tariffs 7 1 TELEPHONE CONNECTION REQUIREMENTS The Federal Communications Commission FCC has established rules which permit the DCS to be connected directly to the telephone network using telephone company network access jacks usually referred to as Registered Jacks 7 3 TELEPHONE COMPANY INTERFACES CIRCUIT CARD FACILITY NETWORK TYPE TYPE INTERFACE CODE JACK LOOP START LINE 8TRK 02152 RJ45S T1 SF 04DU9 DN RJ48C T1 ESF 04DU9 1KN RJ48C GROUND START LINE T1 SF O4DU9 BN RJ48C T1 ESF 04DU9 1KN DID LINE T1 SF 04DU9 BN RJ48C T1 ESF 04DU9 1KN E amp M TIE LINE T1 SF O4DU9 BN RJ48C T1 ESF 04DU9 1KN ISDN PRI TE PRI 04DU9 1KN RJ48C RINGER EQUIVALENCE REN The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENS on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the number of devices that may be connect ed to the line as determined by the number of RENs contact the
134. rading Software upgrade through wireless connection PART 3 SPECIFICATIONS 3 1 ELECTRICAL SPECIFICATIONS POWER SUPPLY UNIT The Power Supply Unit PSU is installed in the cabinet of the OfficeServ 7200 The PSU supplies the power of 48 V DC received from the external power supply unit to each board The rating is as follows RATING AC220 240 V 6A 50 60 Hz or DC48 V 3 A RATING AC100 120 V 6 A 50 60 Hz or DC48 V 3 A The specifications of the power I O are shown in the table below 3 1a I O VOLTAGE of the PSU Input Voltage 110V AC 48 VDC for Battery Backup 48 V 2 2 A 54 V 0 4 A Backup PSU OfficeServ 7200 5 8 Output Voltage 3 3 V 10 A 12 V 0 4 A 56 V Backup 0 4 A 3 1 3 2 DIMENSIONS The OfficeServ 7200 consists of two cabinets main cabinet and expansion cabinet as shown in the figure below Expansion Cabinet SAMSUNG Main Cabinet FIGURE 3 2 HEIGHT WIDTH DEPTH OfficeServ 7200 Main Cabinet 4 87 17 32 16 14 OfficeServ 7200 i Main Cabinet Expansion Cabinet 274 us 1607 Note When the cabinets rack mounted the rack mount bracket will add some heighth to the system 3 3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32 113 F 0 45 C STORAGE TEMPERATURE 14 122 F 10 50 C HUMIDITY 10 90 Non Condensing 3 2 3 4 CABLE REQUIREMENTS
135. ree or four digit numbers according to the settings of the switches on the MCP card and the default numbering plan This numbering plan is flexible and may be changed to suit customer requirements The installing technician customizes this default data to meet the end user s requirements The system can be programmed from any LCD display keyset without interrupting system operation There are three levels of programming technician customer and station The technician level has access to all programs and can allow the customer access to system programs as needed Technician and customer access levels are con trolled by a different security passcodes and access procedure The OfficeServ 7200 also allows the use of a proprietary computer program called OfficeServ Manager OSM This permits a technician to program the system using a personal computer OSM can be used on site to modify the customer database or to download save the entire customer database to a file This file can then be saved as a backup and be uploaded when required to restore the database Through the use of LAN connection OSM can access the OfficeServ 7200 system remotely off site to make database changes or perform uploads or down loads of the customer database as if the technician were on site PART 2 HARDWARE DESCRIPTIONS 2 1 SYSTEM CABINETS The cabinets that make up the OfficeServ 7200 system are of metal construction and may be utilized as either as an expansion cabinet
136. rence Group button to call all mem bers of the group at the same time Status indications appear in the display Press the corresponding softkey to drop or call parties as desired maximum 100 users CUSTOMER SET RELOCATION Customer Set Relocation allows the customer to exchange or swap similar stations in the OfficeServ 7200 without wiring changes All individual station assignments such as trunk ring station group station COS sta tion speed dial button appearances call forwarding etc will follow the Customer Set Relocation program DATA SECURITY Single line extensions used with modems and facsimile machines can be programmed so that they will not receive any system generated tones that would disrupt data transmissions In addition these devices receive DCS ringing pattern instead of intercom ring pattern Devices connected to an SLI card receive discon nect signal upon termination DATABASE PRINTOUT A copy of the customer database can be obtained by using OfficeServ Manager OSM This information can be directed to a printer or the PC screen and may be done either on site or remotely A complete database or specific data blocks may be obtained DAYLIGHT SAVING TIME AUTOMATIC The system has a table that can be programmed with the daylight savings change dates for up to 10 years At 2 00 am on these dates the system will automatically adjust the system clock to match daylight savings time If no dates are programmed
137. rom the standard Check In procedure This feature does not request any billing type or guest s name information This feature offers 64 button module support Meaning that the associated DSS key assigned to a 64 button module can be used to enter the room number that is being checked in GUEST SERVICES BILLING The guest service billing feature allows a staff member to enter an item code and a dollar amount to a spe cific room bill using specific telephone stations The dollar amount entered at time of sale for the item code can be multiplied by the tax rates defined for the items or will have the tax amount added if the tax is a fixed dollar amount There are 100 item codes in the system Each item code can have a name with up to 10 characters pro grammed to describe the charge This feature requires a staff ID code to be entered to add or delete a charge to a room The staff ID codes are assigned the Authorization Code table The staff ID code will be verified from the table and if an incorrect code is entered an error tone will be returned and the station will return to idle The room number will also be verified from the list of rooms that are checked in If a room number is not occupied an error tone will be returned and the station will return to idle This feature can be used by either a keyset or a single line telephone with DTMF dialing The keyset requires a BILL key LOBBY PHONE SERVICE This feature allows a ho
138. s a new incoming call to the sales department OHVA from 203 REJECT 22 This station is receiving off hook voice announcement from station 203 CONF 202 702 CONF 26 This station is conference call with extension 202 and trunk 702 and has the option to add two more parties Call from 201 Operator ut This station is receiving a call from extension 201 703 Local 3 CONF PAGE MUTE ze This station is speaking on trunk 703 4 40 SAMPLE CALLER ID 13054264100 702 RINGING 05 25 09 41 702 CLEAR NND DIAL This display shows an incoming call from 1 305 426 4100 on Line 702 ringing directly at your station 13054264100 TRANSFER FM 201 This display shows a call from 1 305 426 4100 that has been transferred to you from station 201 SAMSUNG TELECOM BARGE NND DROP This display shows an investigation of a station that is talking to Samsung Telecom Investigator can BARGE in to the conversation DROP the call from the system or examine further NND information SAMSUNG TELECOM CALL FOR 500 This display shows the information on the abandoned call list This call came in on May 25 at 9 41 A M on line 702 The user can CLEAR the entry DIAL the caller back or examine further NND information SAMSUNG TELECOM CLEAR NND DIAL2 This display shows an entry in a station review list showing the three initial options The arrow indicates other options available to you
139. s placed on hold This setting is overrid den by some of the other settings such as station music on hold DID MOH and UCD MOH Each UCD group can have a designated music source to be played while a caller is in queue Each entry in the DID translation table can have a designated music source to be played when a caller to that DID number is placed on hold MUSIC HOLD SOURCES The OfficeServ 7200 provides for up to five different types of Music on Hold source including silence or NONE as listed below None No audio is played to the listener Tone A tone or beep is repeated at a programmable interval Chime A music chime source Old Folks At Home located on the MCP card is played to the listener External Source An external source connected to a MISC card such as a digital announcer or radio is played to the listener Voicemail Sound File If the OfficeServ 7200 system has an optional SVMi card installed up to 100 cus tom recorded sound files from the Voice Mail card can be used for MOH sources For more information on creating the sound files see SVMi System Administrator Manual Recording Greeting by Number If you select this option be advised that each VMMOH source requires a dedicated SVMi port NETWORKING The OfficeServ 7200 system allows up to 15 systems to be networked together with a high level of feature integration The networked systems may be any combination of iDCS 100R2 iDCS 500R2 and OfficeServ 72
140. s to a private LAN address based on a spe cific port Intrusion Detection System IDS This function monitors all packets on the network to provide an additional level of security This feature will prevent various types of attacks and intrusion attempts on the data network Detection is based on Snort Rules which define specific intrusion patterns can be updated at www snort org Virtual Private Network VPN The VPN Virtual Private Network feature allows external hosts and networks to access the local private LAN as if they were virtually part of the local LAN This feature is implemented using the IPSEC authentication RSA key Pre shared key x 509 cert or PPTP Point to Point Tunnelling Protocol DHCP The OfficeServ 7200 can function as a DHCP server This service dynamically can assign IP addresses to all hosts connected to the private LAN SIP Aware ALG SIP Application Gateway This feature takes SIP packets coming at the WAN interface and redirects them to any SIP user agents con nected to the private LAN DSMI This service automatically configures the router to allow for VoIP applications such as remote IP phones and IP networking IP Trunking etc 5 4 5 4 LONG DISTANCE ETHERNET 4DSL The 4DSL extends Ethernet over single pair copper wiring at distances of up to 1 km 0 6 miles This long dis tance Ethernet solution is comprised of the 4DSL module and Samsung s VDSL modem Each 4DSL multiplex es traffic
141. s to the KSU and expansion cabi nets These cards fit into the universal card slots to configure the system as required 2 3 1 TRUNK CARDS 8TRK BOARD This card contains eight loop start C O line interface circuits with C O disconnect detection It also contains the circuitry needed for Caller ID It can be inserted in any universal card slot in all cabinets TEPRI DIGITAL TRUNK BOARD When programmed as T1 this card provides up to 24 trunk circuits any combination of the following Loop start lines DID Direct Inward Dialing e Ground start lines E amp Mtie lines or two way DID calling When the card is programmed as a PRI it will provide 23 bearer channels and 1 data channel 23B D This card can be installed in slots 3 4 and 5 of main cabinet and slot 3 in the expansion cabinet This card is also used for networking to other systems OSig PRI networking A maximum of 4 TEPRI boards can be installed per system MGI MEDIA GATEWAY INTERFACE The MGI card supports up to 16 VoIP channels THERE ARE 0 EMBEDDED ON THE CARD 4 channels can be added by plugging in a MGI D daughter board Up to four 4 MGI D daughter boards can be added to the MGI board where each MGI D daughter board provides 4 voice channels The MGI3 has the following capabilities IP Phones P Networking Network multiple systems over an IP Network G 729 8K CODEC G 723 1 G 711 G 729A CODECs e IP Trunking SIP H 323 e
142. station group Each line can be assigned a ring destination based on six 6 different ring plans based on time of day and the day of the week The system operator intercom dial 0 can also be a different station group for each ring mode Automatic Manual Ring destinations will automatically change based on time of day and day of week At any time the system can be manually forced into a specific ring plan It will remain in this ring plan until manually taken out Holiday Schedule The system has a table of 20 dates that are used to define holidays On a date designed as a holiday the sys tem will remain in a ring plan for that calendar day providing the system was already in that ring plan This feature will override the ring plan time table Temporary Override At any time the system can be forced into a specific ring plan for a temporary period of time until the next scheduled ring plan automatically takes effect RING OVER PAGE Any outside line can be programmed to ring over a customer provided paging system Outside lines door phones and station groups may ring over page in the day or night mode SECRETARY POOLING Each keyset may be defined as an executive BOSS in programming or a secretary SECY in programming in system programming Each executive can have up to four secretaries and each secretary can have up to four executives These arrangements are known as executive secretary pools There can be multiple pools in a sys
143. station to the user s station or change the for ward destination to the user s current location External Stations can be programmed to forward all forward busy forward no answer forward DND C O calls to an external number via a central office trunk if allowed by class of service Intercom calls may also be pro grammed to forward to an external number via a central office trunk To Voice Mail Each station may be programmed to allow or deny the ability to forward intercom calls to voice mail When denied valuable message time in the voice mail system can be saved Preset Destination If desired this feature provides for a permanent preset forward no answer destination for each extension It can only be programmed by the system technician or system administrator When any station does not have FWD NO ANSWER set the call will ring this preset destination if one is programmed 4 10 Preset Forward Busy This feature allows the Preset Forward No Answer setting to also work for Busy status When PRESET BUSY is turned on the calls will follow the preset for both busy and no answer conditions CALL HOLD Exclusive Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold Intercom calls are always placed on exclusive hold Exclusive hold for trunk calls can be denied in class of service System Outs
144. supports the following VoIP services 1 H 323 Trunking to another H 323 Gateway 2 SIP IP Trunking to another gateway 3 IP Telephone Sets OfficeServ ITP 5021D Keyset OfficeServ ITP 5012L Keyset and OfficeServ Softphone These IP Keysets can be installed in the local office or in a remote office home office with full feature operation 4 Networking Connect up to 15 systems together over a managed IP network The OfficeServ 7200 Media Gateway Interface MGI cards support up to sixteen voice calls per card over an IP network connection The MGI cards fit into any universal OfficeServ 7200 card slot The OfficeServ 7200 supports a maximum of ten MGI cards per system VoIP is transported by the OfficeServ 7200 MGI cards by utilizing the ITU standards based or H 323 or SIP protocol This standard addresses the means of transferring voice data and images through IP Internet Protocol networks With VoIP certain compression standards have also been adopted to represent each second of voice with an amount of bandwidth The OfficeServ 7200 MGI utilizes G 711 G 729 G 729A or G 723 standards voice com pression codec s This allows for a selectable 64kbps G711 8Kbps G729A or 6 3Kbps G723 bandwidth use when preparing voice compression for IP transport Compression is used to reduce the digitized voice into a smaller bandwidth that can be carried in smaller packets The VoIP gateway determines the compression method for each call set
145. system A station cannot be in more than one pickup group To use this feature station users either dial the access code or press the assigned feature button followed by the pickup group number Established This feature enables a keyset user to pick up an establish call in progress at a single line extension connect ed to a modem on a PC An EP key with this extension number must be programmed on the keyset Established call pickup is useful with PC dialing programs that outdial from a large list of telephone numbers Let the computer dial for you then press the EP key to speak with the called party CALL RECORDING When using Samsung s proprietary SVMi in skin voice mail system keyset and OfficeServ Softphone users can record their telephone conversations in their personal mailbox for playback or e mail later CALL WAITING CAMP ON Busy stations are notified that a call is waiting camped on when they receive a tone The tone is repeated at a programmable interval Digital keysets receive an off hook ring signal through the speaker while single line stations and keysets receive a tone in the earpiece of the handset The volume of the camp on tone be set by the station user Camped on calls follow Forward No Answer if a Forward No Answer destination has been set Optionally any station can be programmed to automatically camp on to a busy station instead of having to press the camp on button or dial a camp on code CALLER EMERG
146. t to show the call duration timer or the call cost The SMDR report will show either the call duration or the call cost depending on the station selection One call handled by multiple callers will cost each call seg ment separately CALLER IDENTIFICATION The OfficeServ 7200 supports three methods of identifying an incoming caller depending on the circuit type as described below Automatic Number Identification ANI On a digital T1 trunk programmed as E amp M trunks calling party information is called ANI This information is the telephone number of the calling party and is sent as in band DTMF digits during the call setup Care should be taken to ensure the system has sufficient DTMF receiver resources to handle the expected volume of call traffic Although ANI provides the number only a name can be attached to the telephone number of frequent callers via the CID ANI translation table Caller ID On an analog loop start CO line calling party information is called Caller ID and is available from the tele phone company in two formats Number only and Name and Number sometimes called Deluxe The OfficeServ 7200 is compatible with both formats Even if the telephone company only offers the number only a name can be attached to the telephone number of frequent callers via the CID ANI translation table Calling Line Identification CLI On ISDN circuits calling party information is called CLI and is supported on both BRI and PRI type circuits
147. tact closure This can be used to operate a customer provided electric door lock release mechanism The contact closure timer is pro grammable from 100 2500 ms DOOR PHONES The door phone interface module DPIM provides for connection of a door phone to a DLI port Pressing the button on the door phone produces a distinctive ring three short rings repeated at the assigned station or station group If not answered within a programmable time the system releases the door phone and stops the ringing Stations may call the door phone directly and monitor the surrounding areas Door phones fol low the system ring mode plan E amp MTIE LINES T1 Your office can be connected to another office with a tie line Use it to make calls to stations in the other sys tem If programming allows you can access lines in the other system to make outside calls Tie line calls can be put on hold transferred and conferenced in the same way as are other outside calls Users accessing the tie line from the other system can get a line in your system and make outgoing calls These calls can be con trolled by assigning a dialing class to the tie line Your local telephone company may use E amp M tie lines to pro vide DID service In this case these tie lines can be programmed to follow the DID translation table See DID Translated E amp M tie line calls have Ring Plan routing capabilities EXECUTIVE BARGE IN OVERRIDE The feature allows specially programmed
148. te workers can simply connect their laptop to the corporate network snap in a USB headset and function as if they were in their own office They can place receive and handle calls on both the internal and external network providing a truly portable and practical solution CONFERENCE The system allows six simultaneous conferences up to 5 parties each If a SCM daughter board is installed then the system allows a total of 6 simultaneous conferences up to 5 parties each Add On 5 Party Any combination of up to five parties stations or outside lines can be joined together in an add on confer ence Parties may be eliminated or added after a conference has been established Unsupervised A station user may set up a conference with two or more outside lines and then exit the conference leaving the outside lines connected in an unsupervised trunk to trunk conference 4 13 Split keyset user can split a conference into separate outside calls then speak with each caller privately Then the individual calls be conferenced again any combination NOTE This feature requires individual trunk buttons and auto hold must be enabled CONFERENCE GROUP Users that have 5012L ITP large screen keyset or OfficeServ Softphone may have 1 5 conference groups programmed Each conference group can have up to 4 parties assigned They can be extensions in the sys tem or telephone numbers of people outside the system Press the Confe
149. tel operator to bill a call to a guest room even though it was made at a remote loca tion such as a lobby phone This phone be a dial 0 type or a Hotline to the operator The guest will request the operator to bill an outside call to his her room The operator will press the Remote Bill key RB and place the guest on transfer hold then enter the guest s room number and receive confirma tion tone The operator can then dial the number for the guest and transfer the ringing call back to the guest PRINTED REPORTS The OfficeServ 7200 Hotel Motel software package will provide various printed reports of selected activities throughout the system These reports are initiated from any administrator s display keyset and sent to a print er connected to the network In order to provide a permanent record it is advisable to use two part paper in the printer or do a room bill printout prior to checking the room out Phone Bill The Phone Bill report provides only the phone bill information for a specific room This print out is separate from the guest room bill This allows a guest to pay for them separately so no phone calls appear on the room bill When using this feature you have the option of saving or deleting all telephone call information from the guest s bill 6 4 The information in the phone bill includes the date and time the report was requested the room number requested date and time of call the number dialed call duration
150. telephone company to determine the maximum REN for the calling area INCIDENCE OF HARM If the terminal equipment the OfficeServ 7200 causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIES The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications so that you may maintain uninterrupted service SERVICE CENTER If trouble is experienced with the OfficeServ 7200 please contact your local SAMSUNG TELECOMMUNICATIONS AMERICA for repair or warranty information If the trouble is causing harm to the telephone network the tele phone company may request that you remove the equipment from the network until the problem is resolved 7 2 FIELD REPAIRS Only technicians certified on the OfficeServ 7200 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs Certified technicians may replace modular parts of a system to repair or diagnose trou ble Defective modular parts can b
151. tem can ring stations with an ALARM KEY assigned The keyset display shows information that includes the description location and date and time stamp for each alarm A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer SYSTEM DIRECTORY Each station station group and outside line can have an 11 character directory name This name will appear on keyset displays to provide additional information about lines and stations TENANT SERVICE 2 The OfficeServ 7200 supports two forms of tenant service as detailed below System Splitting In the first form there are several programs that allow the OfficeServ 7200 to be installed in tenant applications These features allow a technician to split the system in two with each tenant having individual control over operator groups page zones speed dial numbers night service manual or automatic DISA and customer level programming Each tenant is totally separate in the sys tem and no intercom calling between tenants is permitted Port Splitting In this form of tenant services system programming is used to allow or deny access for making and receiving calls on a per station basis These settings can be applied to Trunks trunk groups stations and station groups This allows common items on the system such as the operator group and LCR to be used by everyone on the system while ensuring that each company can only access their own lines and incoming
152. the USER is unable to identify an authorized STA Dealer USER must provide written notice of the malfunc tion including proof of the date of purchase of the equipment and the serial number of the malfunc tioning Product to STA at its corporate offices Upon receipt of such notice and determination by STA that User is eligible for Warranty service STA will provide the USER with the name of an authorized STA Dealer to contact for warranty service DEALERS must provide written notice of malfunction to STA no later than the expiration of the warranty period 30 days after the date the Dealer becomes aware of the malfunction whichever comes first For purposes of this Warranty the issuance by STA of a Material Return Authorization MRA number by telephone to an authorized Dealer shall be deemed to be writ ten notice from the Dealer with respect to the material returned under that MRA STA MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED AND SPECIALLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES ARE DEALER S AND USER S SOLE REMEDIES AND IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART OF STA FOR DAMAGES INCLUDING BUT NOT LIMITED TO SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCTS OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCTS WHETHER IN A CONTR
153. the clock will not change DIALED NUMBER IDENTIFICATION SERVICE DNIS When DNIS service is provided on an incoming E amp M trunk the OfficeServ 7200 can route calls based on the numbers received See DID DIRECT IN LINES Outside lines may be programmed to bypass the operator s and ring directly at any station or group of sta tions DIRECT INWARD DIALING DID T1 The term Direct Inward Dialing refers to types of digit steered inbound call handling These are DID Both Way DID Dialed Number Identification service DNIS and Direct Dial In DDI The OfficeServ 7200 supports the types described below DID is an inbound only service where multiple telephone numbers are assigned usually in blocks of twenty 4 14 to a single circuit or small group of circuits The DID circuit can be a channel on a digital T1 service terminat ing on an OfficeServ 7200 TEPRI card Both way DID is a service that combines DID service with normal outbound local telephone service This serv is provided over E amp M tie line circuits These E amp M tie line circuits terminate on a channel of a digital T1 cir cuit on the TEPRI card Dialed Number Identification service DNIS is a feature of 800 or 900 type numbers that allows the number dialed by the caller to be identified in the telephone system by means of a sequence of DTMF digits usually four This service terminates on E amp M tie lines These E amp M tie line circuits can terminate on a cha
154. tion telephone sets with message waiting lamps or proprietary digital sets with one touch buttons to many hotel services The system s design makes it operational without the need for an external Property Management System PMS The key to utilizing the OfficeServ 7200 Hotel Motel software without an external PMS is the front desk display keyset The keyset can be programmed with features and functions pertinent to the hospitality industry that make it convenient to perform day to day routine hotel motel functions The OfficeServ 7200 Hotel Motel software will maintain a record of all transactions that occur throughout the system These records are maintained until the guest is checked out The OfifceServ 7200 will maintain 10 000 transaction records These transaction records represent one line of the guest room bill These records are purged once the room is checked out 6 2 HOTEL MOTEL FEATURES Call Costing Check In Check Out Deposit Posting DSS Key Use During Feature Activation Enhanced User Programming Executive DND Express Check In Guest Services Billing 100 Item Codes with Costing Lobby Phone Service Printed Reports Phone Bill Guest and Meeting Room Bill Room Status Wake Up Call Activity Room Dialing Restrictions Room Rate Discounts Room Status Conditions Available Occupied Needs Cleaning Needs Maintenance Hold Late Check Out Hold and Needs Cleaning Hold and Needs Repair Cleaned Repaired CALL COSTING The Of
155. to UCD final destination This includes intercom calls to the UCD group If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue 4 46 This statistic includes a Calls answered by agent b Calls that are not answered by an agent and go to final destination c Calls that are sent to the UCD group but callers hang up before being answered LONGEST QUEUE TIME TODAY This shows the longest call in queue today The queue time is calculated as follows a Queue time begins when a caller starts to hear the first UCD message b Queue time ends when a caller is either Answered by an agent System gets disconnected from or e Caller is transferred to final destination LONGEST QUEUE TIME NOW This shows the longest call currently in queue The queue time is calculated as follows a Queue time begins when a caller starts to hear the first UCD message b Queue time ends when a caller is either Answered by an agent System gets disconnected from or Caller is transferred to final destination 4 47 4 8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logg
156. to be delivered via the data channel the D of 23B D thus leaving the bearer channels the B of 23B D available for single use or combined use to pro vide a wider bandwidth for data and video The OfficeServ 7200 supports the most popular protocol stan dards in the U S PRI Protocols supported National ISDN 2 NI2 AT amp T No 5 ESS DMS 100 250 LAN INTERFACE The OfficeServ 7200 MCP card provides a 10 100 base T Ethernet interface for connection to a data network This interface allows a high speed connection for PC programming across an IP network This interface also allows the system software to be uploaded to the SmartMedia card via the OfficeServ Manager program LEAST COST ROUTING Least Cost Routing LCR is the ability to automatically select the most cost effective central office route for the outside number dialed by any station The OfficeServ 7200 LCR program includes the following features Option to use or not user LCR or a tenant basis Programmable LCR access code Digit analysis table of 2000 entries each with ten digits Routing by time of day and day of week 4 time bands per day Modify digits table of 200 entries Flexible trunk group advance timer Option to use or not use trunk group advance warning tones 4 18 LIVE SYSTEM PROGRAMMING The system can be programmed from any display keyset or personal computer without interrupting normal system operation There are 3 levels of programming te
157. uded in a branch group to answer a ringing call to another station in the group by simply lifting the handset or going on speakerphone mode This feature works well when there is a need to answer calls for people who may be away from their desk or when a common answering pool is needed Calls can be directed to a common bell and then can be answered by anyone in the Branch Group There are a total of 99 branch groups available but a station can only be in one branch group CALL ACTIVITY DISPLAY The OfficeServ 7200 will record and buffer all calling activity within the system With a Call Activity Display CAD key the OfficeServ 7200 will display a snapshot of the following information The maximum number of ports that have been used maximum number of trunks that have been used The maximum number of stations that have been used Thecurrent number of ports in use e The current number of trunks in use e The current number of stations in use 4 5 CALL CENTER ACD UCD Call Centers are required when the user expects to have more ringing calls then people agents to answer them This functionality prevents callers from receiving busy signals or lengthy ring delays before answering Callers reaching a busy group with no available agents are held in queue for the next available agent First and second announcements reassure the caller until an agent becomes available The OfficeServ 7200 can have 20 simultaneous ACD UCD groups
158. up There is also a certain amount of frame packet overhead in each compression channel 64K of bandwidth can support 6 7 calls simultaneously This can vary depending on efficiency fea tures like Silence Suppression and multiframe counts Unlike switched networks VoIP connections consist of a sequence of numbered data packets Since voice conversation is usually considered real time these pack ets need to be delivered in a consistent manner with minimal delay This can be controlled via a Gatekeeper which tracks and monitors voice packets Gatekeepers are part of the H 323 standard but are not required The OfficeServ 7200 MGI cards are Gatekeeper compliant In any Ethernet environment packet transfers are subject to delays and or loss If these delays are greater than 200ms the voice quality will deteriorate The Ethernet data traffic and network topology should be a consideration when using VoIP Network congestion will affect call quality in any VoIP application WALKING CLASS OF SERVICE This feature allows users to make calls or use features from a station that is restricted The users may either use the WCOS feature code or the authorization code feature Both methods change the class of service to correspond with the station passcode or authorization code that is dialed After the call is completed the sta tion returns to its programmed class of service WIRELESS LAN See Section 2 4 5 4 28 STATION FEATURES Add On Modules A
159. urteen 14 CID receivers for use with Caller ID on analog trunks R2 CID Tx MODULE RCM2 This card has the same functionality as the RCM plus DSPs to transmit CID information to analog station ports The RCM2 consists of the following Fourteen 14 CID receivers e Sixteen 16 CID senders MISCELLANEOUS FUNCTION MODULE MIS The Miscellaneous Function Module MIS daughter board installs in the first position on the MCP card The MIS daughter board is used to provide external music on hold audio inputs radios digital announcers etc external paging auto output loud bell common bell and programmable dry contact closures Only one MIS per system is allowed The MIS consists of the following e Two 2 external music audio inputs 1 external paging audio output e One 1 loud bell audio output One 1 common bell relay contact closure Two 2 software programmable relay contact closures 2 2 2 SMARTMEDIA CARDS An OfficeServ 7200 system must have a SmartMedia card installed in the main control processor MCP as the SmartMedia card contains the system operating software The SmartMedia card can also be used to store a back up customer database to supplement the database stored on the MCP card In addition the SmartMedia card can store backup copies of the operating software for the LCP and TEPRI cards 2 2 2 3 INTERFACE CARDS These cards provide the interface connections for telephone lines and station
160. vide loud ring tone for a specific station only The tone is preset and can not be changed MANUAL SIGNALLING Keysets can signal each other via a programmable key This allows one station to alert another without estab lishing a voice conversation Each press of the key results in a 500 milliseconds of ring tone being set to the intended station An individual manual signaling key must be programmed for each station to be signaled MESSAGE WAITING LIGHT INDICATION When calling a station and receiving a busy signal or the no answer condition the caller can leave an indica tion that a message is waiting The message button will flash red at the messaged keyset A single line phone connected to a 16MWSLI will have a message light otherwise it will receive a distinctive message waiting dial tone Five message waiting indications can be left at any station MUTE MICROPHONE HANDSET Any keyset user can mute the keyset s handset transmitter by pressing the MUTE addition keyset users can also mute the keyset microphone while the keyset is in speakerphone mode 4 32 OFF HOOK RINGING When a keyset is in use the system will provide an off hook ring signal to indicate that another call is wait ing The ring signal is a single ring repeated The interval is controlled by a system wide timer Single line sta tions will receive a tone burst through the handset receiver instead of a ring OFF HOOK VOICE ANNOUNCE EXECUTIVE A keyset
161. will be indicated by lighting the correspon ding voice message button or lamp on any station in any Node of the network Messages are retrieved by pressing the VMSG button or calling the voice mail group number In addition display keyset user will receive softkey options to navigate through the voice mail system Softkeys include PLAY SAVE DELETE PAUSE FAST FORWARD REVIEW REPLY FORWARD CALL and HELP DID with Pass Through Incoming DID DNIS or DDI calls can be routed through one switch across a net work link to be processed by the DID table of the destination switch Direct Station Selection and Busy Lamp Indication Across the Network A Network Station key NS can appear on extension 2101 in Node A It is programmed as NS2205 representing an extension in Node B This NS key will light Red when extension 2205 is on the phone Station 2101 can press this NS key to call extension 2205 in Node B With this feature the CEO can see when the VP in New York is on the phone or may call him with the press of a button Any keyset can have multiple NS keys This feature is only sup ported with QSIG over IP networking Do Not Disturb DND This feature operates in the same manner as in a non networked switch 4 21 Forward External This feature operates the same manner as non networked system with the excep tion that because calls across a network link are trunk calls network calls do not follow the ICM FWD EXT ON

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