Polycom VTX1000 Telephone User Manual
Contents
1. 17 Accessithe Audio Setttmgs ence ette entire oti ren e n t mer e ns eee nds 17 Selecta Seting to Display cete nier retener re e tee te trees 18 Adgust am Audio Settini Eserine Asa xa 18 Mio UTE 19 BassSBO uos a d s C beta eue ed 19 SUbWOOfer VOLUME edic nd eere HE dc n E ER ICM sas 19 C 19 A x Outp te e 20 Console MICS eene iro noA tener tono nn h d 20 Console Speaker 20 Automatic Gam Controls s o a adaya eser o te 21 Noise den RR 21 View Phone and Software Information 21 Peripheral Devices ee 22 Using the VIX SubwWoOfet ico cerise to ier ne Fick YRaR dE s si 22 Using the Extended Microphones sse 22 Using the Polycom Wireless Microphone System sse 23 Troubleshooling onn ooo oem 24 INO Dial TONE oreet e 1 22200 ta oe m rami eet E T EErEE 24 SoundStation VTX 1000 Does Not Ring eee 24 Cannot Connect In Wideband Mode n REED EN 24 No C llerID 35 53 0 09 99 000 m One eee nio EROR OE 25 Flickering EOD 25 Quick Keypad Input Is Not Registered sa 22 Muffled or In Well enm tee ree2. Ss 00 300 3500 7000 Range of Human Speech Frequency Hz v Acoustic Clarity Technology Polycom s legendary technology that automatically allows two people to speak at the same time v Maximum Configuration Flexibility Independent input and output Bass Treble controls and internal mic and speaker control for multiple uses and applications including external speakers so you can be assured that your conference provides amazingly clear voice quality for all participants v SoundStation VTX 1000 is Future Proof The SoundStation VTX 1000 platform also provides investment protection by enabling software downloads for future voice enhancements and other media collaboration applications SoundStation VTX 1000 Key Features Summary v Automatic Gain Control High Fidelity VTX Wideband 4 4 Dynamic Noise Reduction 4 Gated Microphones with Intelligent Microphone Mixing 4 Acoustic Clarity Technology Y User Selectable Auxiliary Audio Input and Output Options v Dial Up Software Download Functionality v Backlit Graphical LCD v Phone Book with Search Sort Functions v Bass and Treble Controls V And much more User s Guide SoundStation VTX 1000 Operation Manual User s Guide SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Interface LEDs Green Your call is in progres Blinking Green A call is incoming Red Your call is
3. O 3 U x 21 OY QO 5 IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment the following safety precautions should always be followed to reduce the tisk of fire electric shock and injury to people v v Read and understand all instructions Follow all warnings and instructions marked on the instrument Installation must be performed in accordance with all national wiring rules The outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible This instrument can be hazardous if immersed in water To avoid the possibility of electrical shock do not use the telephone equipment while you are in the bathtub or shower or when you are wet If you accidentally drop the equipment into water do not retrieve it until you have first unplugged all cords Do not reconnect the telephone equipment until it has dried thoroughly Avoid using the telephone equipment during electrical storms in your immediate area There is a remote risk of electric shock from lightning Urgent calls should be brief Even though protective measures may have been installed to limit electrical surges from entering your home or business absolute protection from lightning is impossible If you suspect a natural gas leak report it immediately but use a telephone away from the area in question The telephone equipment s electrical contacts could generate a tiny
4. Administrator s Guide A SoundStation VTX 1000 Operation Manual Administrator s Guide SoundStation VTX 1000 Operation Manual Modem Statistics In the Modem Statistics portion of the Diagnostics section you can view the SoundStation VTX 1000 modem performance for the last call that made use of a modem connection MONITORING LINE QUALITY gt TX Bir RATE 28800 RX Bir RATE 28800 SNR 18 ROUND TRIP DELAY 30 CRC ERRORS 0 The statistics provided are v Tx Bit Rate Transmit Bit Rate The achievable rate for sending data over a given phone line with the modem in bits per second v Rx Bit Rate Receive Bit Rate The achievable rate for receiving data over a given phone line with the modem in bits per second v SNR Signal to Noise Ratio A measure in microvolts of signal strength relative to background noise as expressed in decibels v Round Trip Delay The elapsed round trip time for transit of a signal over the analog telephone circuit v CRC Errors Cyclical Redundancy Check Errors The cumulative number of lost data packets a good measure of the robustness of the data connection v Monitoring Line Quality VTX 1000 provides text based status indicators on the display to communicate the real time operational details of the phone when testing line quality and negotiating wideband and narrowband connections Below is a description of each 1 Line Quality Standby This will
5. Keep papers cups coffee pots etc away from the unit At the beginning of a call let someone at each location speak in turn for a few moments to enable SoundStation VTX 1000 to adapt to its environment Physical Damage v If physical damage is severe enough that the internal parts become visible disconnect the SoundStation VTX 1000 immediately Do not reconnect it to the telephone network until the SoundStation VTX 1000 has been repaired Excessive noise on the line will also cause the phone to automatically switch to narrowband If this problem persists contact your pone line telephone service provider or system administrator VTX 1000 is designed to provide wideband service on business quality phone lines Short Silences Echoes or Clipped Speech v The other party may be using lower quality equipment or a half duplex conference bridge in which case there may be little you can do v Try calling again to see if another line provides a better connection User s Guide N SoundStation VTX 1000 Operation Manual User s Guide Y SoundStation VTX 1000 Operation Manual Your SoundStation VTX 1000 performs optimally when you follow these guidelines v Position the SoundStation VTX 1000 in the center of a conference table or desk v Do not move the SoundStation VTX 1000 while on a call v Do not shuffle papers near the SoundStation VTX 1000 v Position extended microphones 7 feet from the S
6. D AL User s Guide N SoundStation VTX 1000 Operation Manual User s Guide SoundStation VTX 1000 Operation Manual You can speed dial any entry in your Phone Book in either of these ways 1 Enter the 1 or 2 digit Speed Dial number 2 Press the button or the SEND soft key SEND a D If a Speed Dial entry does not exist a NOT ASSIGNED notice will appear You can enter a new Speed Dial number or press the CANCEL soft key Add a Call If your phone system provides one of the typical forms of multi party call conferencing then you can establish multi party calls with your SoundStation VTX 1000 as described next v Please check with your System Administrator not Polycom to determine the number of parties that can be conferenced together given your phone system s multi party capabilities v If you cannot connect multiple parties using the method described below please check with your System Administrator not Polycom Note For 1 digit numbers you do not have to dial a leading 0 e g for 02 you can also just press 2 Note To create Phone Book entries and assign Speed Dial numbers see Add a New Entry pg 13 and Assign a Speed Dial Number pg 14 Soft Key First 1 Press the SP DIAL soft key 2 Enter the 1 or 2 digit Speed Dial number if you enter one digit wait through the brief delay Your System Administrator may need to activate multi
7. The three LEDs blink green when the phone rings When you answer a call from another VTX phone your SoundStation VTX 1000 tests the quality of your line and then initiates a wideband connection This process takes 12 seconds during which you hear music and both ends of the call are unable to converse The F icon is displayed once a wideband connection has been established Note If you have a high quality line you can change the line testing process from 12 seconds to 6 seconds Please see page 36 for details and refer to the troubleshooting guide for more information on line quality The subwoofer see Using the VTX Subwoofer pg 22 allows you to experience the full spectrum of wideband sound Dial a Call You can dial a call the traditional way getting a dial tone first or you can dial the way cellular phones do entering and editing all the numbers before you outpulse them as shown below Dial Tone Dialing 1 Press the Phone button to get a dial tone 2 Dial the phone number Each number is dialed when you press it Receiving an Additional Call If you are on a call when another call is received you may or may not hear a Call VVaiting tone and or see Caller ID v If you are on a regular narrowband call and the most common types of Call VVaiting and Caller ID are ordinarily provided to you through your phone network then these services will work in the usual way as specif
8. gt 23 GEORGE WILLIAM A 24 HAROLD SMITH 25 JIM SHOE v SORT gt NEW gt BIA Dial From a List gt GEORGE WILLIAM A HAROLD SMITH HENRY JOHNSON V 55 Dial From a Selected Entry 23 GEORGE WILLIAM 5555555678 ACME INC CHANGE REMOVE D AL Add a New Entry To add a new entry 1 Press the NEW soft key 2 Enter a name using the number buttons Character Entry For each letter you want press the number button that has that letter on it Press the same button repeatedly to cycle through the letters on that button e g pressing 3 repeatedly will display D E F 3 D etc Advance a Character For the next letter press another number key The cursor will advance automatically To enter the same character wait for 3 seconds then press the same key again Add a Space Press the SPACE soft key when available Delete a Character Press the DEL soft key 3 Press the button and enter the phone number using the number buttons Pressing the PAUSE soft key will insert a 1 5 second pause shown as a comma which is often necessary when dialing from a PBX or other enterprise system that requires a prefix such as 9 for an external call 4 If desired press the w button again and enter a company as above You can continue to move among the fields with the or buttons 23 CHARLES WHITE 5555559876 CHANGE 7 REMOVE TU CDD S S NAME PH CO
9. Instead users should perceive the sound to be coming from the console speaker only with the subwoofer adding warmth bass to the overall sound in the room If users perceive sound to be coming from the subwoofer then either the Bass EQ or subwoofer volume control or both are Using Extension Microphones Your SoundStation VTX 1000 can provide greater microphone coverage in larger conference rooms with the addition of Extension Microphones If not purchased with your SoundStation VTX 1000 these SoundStation VTX 1000 Extension Microphones are available as an accessory from your Polycom Distributor To mute all microphones from an Extension Microphone press When a call is muted you can hear the remote party but they cannot hear you All system LEDs will turn red to indicate the mute status To resume two way communication press amp again All the red LEDs will return to green set too high In large rooms or highly absorbent rooms extra energy may be required from the subwoofer Use the Bass EQ and Subwoofer volume controls in the Audio Setup menu to balance the system If you suspect problems with the subwoofer follow the External Speaker Test instructions on page 40 You can control the treble and base tones in the Audio Setup s Treble EQ and Base EQ screens as described on pg 19 LED Green Your call is in progress Red Your call is muted Using the Polycom Wireless Microphone
10. Hierbij verklaart Polycom Ltd dat diens SoundStation VTX 1000 voldoet aan de basisvereisten en andere relevante voorwaarden van EG richtlijn 1999 5 EG Declara o de Conformidade Atrav s da presente a Polycom Ltd declara que este SoundStation VTX 1000 se encontra em conformidade com os requisitos essenciais e outras disposi es relevantes da Directiva 1999 5 CE Declaraci n de Conformidad Por la presente declaraci n Polycom Ltd declara que este SoundStation VTX 1000 cumple los requisitos esenciales y otras cl usulas importantes de la directiva 1999 5 CE verensst mmelsef rklaring Polycom Ltd f rklarar h rmed att denna SoundStation VTX 1000 verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG Warranty Information Z SoundStation VTX 1000 Operation Manual Warranty Information amp SoundStation VTX 1000 Operation Manual Mains Powered POT s Voice Telephony Without Emergency 000 Dialing Warning This equipment will be inoperable when mains power fails VCCI Class B CORB 154536 57 RURDEEE H EMISIT VCC DERE 2081 REMACRATSCE iL xx WANDE MEMB s SMI SH 26 r RARA CIEL UU RO LTE U direct 01 DIRECT T www 01direct com 58 avenue de Rivesaltes 66240 ST ESTEVE Tel 04 68 92 93 22 Fax 04 68 92 93 33 1 Xe POLYCOM Technical Support in the United States zm Internet htt
11. System Your SoundStation VTX 1000 can integrate with an optional Wireless Microphone System for presenters who stand or are mobile If not purchased with your SoundStation VTX 1000 this Polycom Wireless Microphone System is available as an accessory from your Polycom Distributor For information about the components and setup of a Polycom Wireless Microphone System as well as directions for its use please refer to the User Guide that ships with it Note The Polycom Wireless Microphone System is available only in North America User s Guide D SoundStation VTX 1000 Operation Manual User s Guide YX SoundStation VTX 1000 Operation Manual Troubleshooting No Dial Tone v Check that all connections are tight and in place v Make sure that the console speaker is enabled Refer to page 20 v Make sure all connections are correct See Connection Diagram pg 31 SoundStation VTX 1000 Does Not Ring v Check that the ringer is not turned off See Ringer Type pg 17 v Make sure that the console speaker is enabled Refer to page 20 v If the volume is turned all the way down increase the volume with the 4 button Cannot Connect In Wideband Mode Y You must be connected to another SoundStation VTX 1000 to enter wideband mode Poor line quality can prevent connections in wideband mode The VTX 1000 will connect in wideband mode on connections as low as 12 kbps However
12. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION Service Agreements If you purchased your product from a Polycom Authorized Reseller contact the Authorized Reseller for information about service agreements applicable to your product For technical assistance Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be Governing Laws This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS or information on service programs please visit Polycom s website at www polycom com and select the Support menu limited
13. begin with each of its letters e g pressing 3 repeatedly will jump to D E F D etc Note Jumping by letter works when the entries are listed by name or by company gt DENNIS GRAY DEREK BROWN DONALD WILSON SORT NEW gt EARL EDWARDS P ELIZABETH GRASON ELLIOT RAY M SORT NEW _ DIAL gt FELIX MASON FIONA FERGUSON P SORT NEW D AL Dial an Entry Entries in the Phone Book can be automatically dialed 1 Highlight the entry you want to dial See Find an Entry above 2 Press the DIAL soft key You will see and hear the call being dialed Note You can also access the DIAL soft key after selecting an entry with the SELECT button Note If another call is ongoing the DIAL soft key will not appear gt AARON JONES A ANDREW ADAMS BETTY SMITH M To jump to an entry with a particular Speed Dial number 1 Make sure the entries are sorted by Speed Dial number see Sort the Entries above 2 Press the number buttons to jump to the entry vvith the 1 or 2 digit Speed Dial number you select v For 1 digit numbers you do not have to dial a leading 0 e g for 02 you can also just press 2 v For 2 digit numbers press both digits in succession ignoring the jump that occurs when you enter the first digit gt 02 CHRIS R 03 MATT SMITHE 04 ANDREW ADAMS
14. display i y D E F 3 D etc LOCATION NAME 0 i e the Location Submenu Phone System EXIT button or MENU button Advance a Character Submenu Diagnostics Submenu or Return to the Admin Setup Menu To enter the same character wait for 3 CONFERENCE ROOM BI Software Submenu or Main Menu second then press the same key again UEDEL i SPACE SAVE From an item Screen SELECT button or SAVE soft key This Phone Apply the new setting information Use the number keypad to enter this THIS PHONE 2 O r or adjustment and return to the SoundStation VTX 1000 s phone number 555 4 3 2 1 previous menu v If you make an error use the lt DEL soft Note For Passcode screens this is key to erase it the Admin Setup Menu while for all the other subscreens it s the corresponding submenu LOCATION NAME O rr Save EXIT button Pr CONFERENCE ROOM BI Important Press the SAVE soft key or 0005 25757 ee Return to the previous menu vvithout SELECT button to retain the new location DEL SPACE SAVE name and return to the Location Submenu saving your new settings information or adjustments Otherwise you can use the EXIT button to return to the Location Submenu or the MENU button to return to the Main Menu but your new location will not be saved i e a Location screen Phone System screen Passcode screen Diagnostics Note For Passcode screens this is screen or Software screen the Admin Setup Menu whil
15. in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability Warranty Information D SoundStation VTX 1000 Operation Manual Warranty Information This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception
16. information on configuration Note The External Speaker Test signals can be used for the VTX Subwoofer see Using the VTX Subvvoofer pg 22 and also see Aux Output pg 19 for information on configuration but output signal levels with the Subwoofer will not exceed 300 Hz Aux In and Aux Out Specification Table External Device Output Interface Module Input Polycom Wireless Mic 100 Hz lt BW lt 14 kHz Zout lt 200 ohms typical Max Vout 0 25 Vip to 1 0 Vip Ext Mic 100 Hz lt BW lt 14 kHz Zin 24k ohms nom 100 Hz BW 14 kHz Audio out 600 ohms typical Level 0 5 Vip nom Ext Mixer 100 Hz lt BW 14 kHz Zin 24k ohms nom 100 Hz BW 14 kHz Audio out 600 ohms typical Level 0 5 Vip nom External Device nput Interface Module Output Subwoofer 100 Hz lt BW lt 14 kHz Zin 24k ohms nom 80 Hz lt BW lt 300 Hz Input impedance 7k ohms nom Sensitivity 97 dBsp Volt External Speaker s 80 Hz lt BW lt 300 Hz Output Impedance lt 100 ohms Output Level 0 7 Vrms max 80 Hz BW 14 kHz Audio In 10k ohms typical Sensitivity 100 dBspl Volt nom Record Out 80 Hz lt BW lt 14 kHz Output Impedance lt 100 ohms Output Level 0 7 Vrms max 80 Hz lt BW lt 15 kHz Audio in 10k ohms nom Level 0 7 Vrms max 80 Hz lt BW lt 14 kHz Output Impedance lt 100 ohms Output Level 0 7 Vrms max
17. on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening SoundStation VTX 1000 Operation Manual Warranty Information SoundStation VTX 1000 Operation Manual A FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 complaint See the rest of these installation instructions for details Canadian Telco Requirements NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or a
18. party conferencing features adjust the Flash Timing as described in Flash Timing pg 36 or provide you with instructions specific to your phone system v If your phone line supports Call Waiting you can answer an incoming call using the CONF button but the incoming call cannot be joined into the existing call Only outgoing calls can be joined into a multi point call During an ongoing call 1 Press the CONF button v If you prefer you can press the HOLD soft key first and then the CONF button Either way your original call is put on hold Important If you have already connected as many parties as your system can support then pressing CONF will drop the last party you connected This response is a function of how your phone company or PBX works not the SoundStation VTX 1000 2 At the dial tone enter the next party s phone number Note Only conventional dialing is supported for added calls Redial Speed Dial and dialing from the Phone Book are unavailable 3 When the next party has answered press the CONF button again or the JOIN soft key to join all the calls so all parties can hear and speak to each other Adjust Volumes Adjust Speaker Volume While the phone is in active use press the 4 button to lower the speaker volume and the 4 button to raise the speaker volume Adjust Ringer Volume While the phone is in a ready state not actively in use press the 4 button t
19. press the CHANGE soft key You will be asked to enter the current passcode before the SoundStation VTX 1000 will allow you to change it v Use the number keys to enter three digits and then press the SAVE soft key v If you make an error press the lt DEL soft key to erase it v When you press the ENTER soft key if the passcode you entered is incorrect you will be notified to try again You will then be prompted to enter the new passcode v Use the number keys to enter three digits and then press the SAVE soft key v If you make an error press the lt DEL soft key to erase it v If you change your mind about changing the passcode press the CANCEL soft key PASSCODE ASSIGNED CHANGE REMOVE li ENTER CURRENT O rr PASSCODE 1 CANCEL lt DEL ENTER ENTER NEW PASSCODE CANCEL DEL SAVE Administrator s Guide SoundStation VTX 1000 Operation Manual Administrator s Guide 5 SoundStation VTX 1000 Operation Manual Mic Test To test the SoundStation VTX 1000 s microphones from within the Mic Test portion of the Diagnostics section highlight the microphone you wish to test and then press the SELECT button The microphones are numbered according to the diagram below When you have selected a microphone v That microphone s LED will light up red v That microphone will begin sampling ata 1 Hz rate 50 duty cycle v The display
20. spark While unlikely it is possible that this spark could ignite heavy concentrations of gas v Never push objects of any kind into the telephone equipment through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock Never spill liquid of any kind on the telephone If liquid is spilled however contact service personnel To reduce the risk of electric shock do not disassemble this telephone equipment Opening or removing covers may expose you to hazardous voltages Using incorrectly reassembled equipment can cause electric shock If your telephone equipment does not work properly refer to the section describing how to connect service The support telephone number can be found on the outside back cover of this book Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface Always use caution when installing or modifying telephone lines SAVE THESE INSTRUCTIONS Table of Contents User s Guide 111 1117 eo nennen 1 Infrod clion ence eno neon n sasn pas 3 SoundStation VTX 1000 Interface 4 Manage a Call ccs 2006090406909609
21. sse 51 Tele Connector An PEE D est HR 52 Canadian Telco Requirements 52 CE Mark R 8 TTE 53 Australian E 54 aping s a sn User s Guide MED Polycom Has Revolutionized Voice Conferencing Again The revolutionary SoundStation VTX 1000 is the world s first conference phone that automatically adapts to each meeting environment enabling amazingly clear voice quality for all participants The SoundStation VTX 1000 features v Amazing Room Coverage Allows participants to automatically be heard by remote participants when speaking from 2ft or even 20ft away from the microphone v Revolutionary Voice Quality If 2 SoundStation VTX 1000 units are connected together the call automatically enters Wideband Mode delivering life like presence via VTX Wideband v Removes Annoying Background Noises Automatically reduces PC projector fan and other noises from the meeting room for clear sound quality v Handset Quality Conference Calls Automatically turns off the mics that are furthest away from the speaker to remove the in the well sound lt Narrowband gt 300 3300 Hz all other telephones Polycom VTX Wideband 80 7000 Hz
22. the Extension Microphones pg 22 for one option and see Connection Diagram pg 31 for installation To use these optional devices the Aux Input setting must reflect the device connected If no external source is in use you can turn Aux Input OFF if you prefer POLYCOM WIRELESS Mic OTHER INPUT OFF Note For specifications related to auxiliary input see Aux In and Aux Out Specification Table pg 40 TREBLE EQ 7 SAVE BASS EQ TT m Boro o ET SUBWOOFER VOLUME Ieepeet rt Wet AUX NPUT PoLYCOM WIRELESS MIC es 5 User s Guide SoundStation VTX 1000 Operation Manual User s Guide Y SoundStation VTX 1000 Operation Manual Aux Output The SoundStation VTX 1000 combines sound from you and your remote party s and can output that sound to a subwoofer or to another external audio device such as a tape recorder or P A public address system See Using the VTX Subwoofer pg 22 for one option and see Connection Diagram pg 31 for installation For these optional devices to work appropriately the Aux Output setting must reflect whether a subwoofer or other device is connected OFF SUBWOOFER EXT SPEAKER RECORD OUT Note Connections to some third party audio output devices may impair full duplex performance Console Mics When using external microphones yo
23. ttes i eR Re 25 Variable Sound Quality on ip merenti RR ED ERE 25 Problematic Sound Quality or No Sound eee 26 EXCESSIVE NOISE n ERE CE ORE PRI EEG E IIR EE RON 26 Remote Party Cannot Hear YOU 2 treten to timing aeo 26 Reverting to Narrowband 4 5 ar nae etenieremasd ii 27 Short Silences Echoes or Clipped Speech sss 27 Physical Damages sores detto rmt er e et tes ss rede Na des dac EIN 21 For Best Performance sese 28 Mualntendht 5 onore oe eec pP p ER He 28 Administrator s Guide sss 29 Paris tr 30 Connection Diagram seem 31 Administrative Setup Overview 11 32 Access Administrative Setup cnn icr eret ertet 33 Selectan Itemito Display eei pae eiie le 33 Administrative Setup Navigation Overview 34 From th Admm 34 From a Subimenu eth tree YARAYA HR ORENSE eR MS oed Rs 34 From aten Screen odere trono A 34 Enter Location Information sees 35 ROTE OY OE Leno Yee 35 Character ENUY reptania need e t iret eati em ues 35 This Phone ND EIU Phone System e si 36 Flash Fringe A A EE
24. which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult the dealer or an experienced radio TV technician for help In accordance with part 15 of the FCC tules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment Canadian Department of Communications Notice This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme 4 la norme N M B 003 du Canada US Telco Requirements This equipment complies with part 68 of the FCC Rules Please refer to the labeling on equipment for the following information v Registration Number v Ringer Equivalence v Grantee s Name v Model Number V Serial Number and or Date of Manufacture v Country of Origin If requested this information must be provided to the telephone company Notes v This registered equipment may not be used with party lines or coin lines 4 If trouble is experienced the customer shall disconnect the registered equipment from the telephone line to determine if
25. will show a meter that modulates according to the relative sample received by that microphone Console Speaker Test From the Console Speaker Test portion of the Diagnostics section you can select an acoustic test signal to drive through the SoundStation VTX 1000 s speaker for speaker testing and to sample the room acoustics Highlight the desired signal and press the SELECT button soft key to activate the signal MIC5 MIC TEST o MIC 3 LEVEL METER BENI i 11 CANCEL _ If a microphone s meter indicates that it is receiving an atypically low or high sample despite appropriately controlled input contact Polycom Technical Support Sine Sweep is a test signal consisting of a 100 Hz to 14 000 Hz sine wave whose frequency is swept according to a linear progression of frequency as a function of time or t A sin kt One kHz Tone is a constant tone generated at exactly 1000 Hz White Noise is a signal whose energy is distributed uniformly among all frequencies within a band of interest which for the SoundStation VTX 1000 is 100 Hz to 14 000 Hz External Speaker Test The External Speaker Test portion of the Diagnostics section works just as described above but drives the signal through the audio output device you have connected such as a speaker subwoofer or PA system See the Connection Diagram pg 31 for setup of audio output devices See also Aux Output pg 19 for
26. you select PASSCODE from the menu the screen will display whether or not a passcode is currently assigned You have the option to decide if a passcode should be required to enter the Admin Setup area If a passcode is required you may select your own passcode Assign a Passcode PASSCODE NOT ASSIGNED v Use the number keys to enter three UL eee digits and then press the SAVE soft key ASSIGN d If no passcode is currently assigned you can press the ASSIGN soft key to create one v If you make an error press the lt DEL soft key to erase it ENTER NEW v If you change your mind about assigning a passcode press the gt RR CANCEL soft key CANCEL DEL SAVE Remove a Passcode Removing a passcode means that you will PASSCODE Oar no longer need a passcode to enter the Admin Setup area After you press the REMOVE soft key you will have to enter the current passcode before you can change it ASSIGNED CHANGE REMOVE a ENTER CURRENT O PASSCODE 1 CANCEL lt DEL _ ENTER v Use the number keys to enter three digits and then press the ENTER soft key v If you make an error press the lt DEL soft key to erase it v When you press the ENTER soft key if the passcode you entered is incorrect you will be notified to try again v Press the CANCEL key if you change your mind about removing the passcode Assign a New Passcode To change the passcode
27. 3 PASSCODE two digit number for quickest access For example pressing 2 3 at the main Admin Setup Menu will select the 2 PHONE SYSTEM submenu s 3 MODEM SETUP item The following pages explain how to access 4 DIAGNOSTICS select adjust use and exit these settings 5 SOFTWARE and functions Administrator s Guide 221 SoundStation VTX 1000 Operation Manual Administrator s Guide SoundStation VTX 1000 Operation Manual Administrative Setup Navigation Overview Enter Location Information From the Admin Setup Menu Location Name ADMIN SETUP Oar SELECT button Use the number keypad to enter a LOCATON Om gt 1 LOCATON o location name which will be displayed gt 1 LOCATION NAME 1 Display the Submenu or Item Screen when This Phone is selected from the 2 THIS PHONE 2 PHONE SYSTEM V of the current selection Maini Menu 3 PASSCODE 4 DIAGNOSTICS EXIT button 5 SOFTWARE Return to the Main Menu Character Entry Character Entry Add a Space From a Submenu For each letter you vvant press the Press the SPACE soft key SELECT b number button that has that letter on when available LOCATION Orr utton it Press the same button repeatedly to Delete a Character gt 1 LOCATION NAME Display the Item Screen cycle through the letters on that button Press the lt DEL soft ke 2 THIS PHONE of the current selection e g pressing 3 repeatedly will
28. 36 jade 36 UM NENS 36 Wideband Quality Monitor ert tere ea o 37 Passcode noise etas tocca E Passcodessa vetat nte dios a oido ce bee eite unies Remove Passc de encre me o cat b ERES EE YAR ER PREX RERO Assign a New Passcode Diagnostics see eee b bte coe he dea LAS RALAR AAA Mic Test Console Speaker Test External Speaker Test 5 5 oiii aio me 41 Aux In and Aux Out Specification 2 41 Modemi StatistiCs sui or oe TOP ERRARE pae XP RUR 42 Restore All Defaults rra rom tese eerie t EI Pe le aaa 43 eI ba o ts e a p e P RR ss 44 Upgrade Softwares nobi arte e EEE a erede HR PE MEER adeo 44 Configure Dialing Numibet 52 2 rci tatto rdiet ren u 45 Configure as DL Server Specifications and Warranty Information 47 Limited Warranty and Limitation of Liability 48 FCC Rules inea 50 Canadian Department of Communications Notice 50 US Telco Requirements 51 REN m 51 Automatic Dialing
29. CANCEL NAME CHARLES PH DEL SPACE SAVE NAME CHARLES WHITE PH z 5555559876 DEL PAUSE SAVE User s Guide SoundStation VTX 1000 Operation Manual co User s Guide K SoundStation VTX 1000 Operation Manual 5 Press the SAVE soft key v The SAVE soft key appears once you have entered data in the name and phone number fields v When you press the SAVE soft key your entry will automatically be assigned the lowest available SpeedDial number 6 Press the OK soft key to accept the displayed Speed Dial number You will be returned to the Phone Book list with your new entry included Note To assign a different Speed Dial number see Assign a Speed Dial Number below Assign a Speed Dial Number If you do not want to use the automatically assigned Speed Dial number above you can change it Enter the desired Speed Dial number with the number buttons or use the or buttons to scroll through available Speed Dial numbers v If you choose a Speed Dial number that has already been assigned to another entry you will be asked whether you wish to reassign the Speed Dial number to the new entry Press OK to do so and return to the Phone Book list or CANCEL to back up one screen and choose another number To leave the New Entry screen without saving press the EXIT button You will be returned to the Phone Book list NAME CHARLES WHITE
30. COM v If you make an error use the DEL soft key to erase it v Important Press the SAVE soft key to retain the new dialing number and return to the Configure Software Upgrade submenu Otherwise you can use the EXIT button to return to the Software Submenu or the MENU button to return to the Main Menu but your new dialing number will not be saved Once a SoundStation VTX 1000 unit is configured as a download server other SoundStation VTX 1000 units can dial into it to download software The process of configuring the dialing number and upgrading software is identical when using another SoundStation VTX 1000 as your download server as described on pg 42 UPGRADE SOFTWARE O m SW UPGRADE IN PROGRESS m 07 CANCEL Note When VTX 1000 is configured for Server Mode no audio calls are possible on VTX 1000 until it is deactivated as a download server Administrator s Guide SoundStation VTX 1000 Operation Manual Specifications and Warranty Information Warranty Information SoundStation VTX 1000 Operation Manual Limited Warranty and Limitation of Liability Limited Warranty Polycom warrants to the end user Customer that this product will be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty shall be at Po
31. Location and Number selected press the SELECT button to display your phone s location and phone number OR Press the button to highlight System Info then press the SELECT button to display your phone s software version and date hardware version and serial number Press the EXIT button to step back through the submenu and Main Menu and again to return to the Ready Screen AUTOMATIC GAIN CONTROL ON ud oa d ON IU Save NolsE REDUCTION N 57 Ad ue THIS PHONE gt 1 LOCATION AND NUMBER 2 SYSTEM INFO MAIN CONFERENCE ROOM 555 555 1111 VTX 00 02 035 JAN 22 2003 CONSOLE FPGA REV A SERIAL 1146270302 User s Guide SoundStation VTX 1000 Operation Manual N User s Guide N SoundStation VTX 1000 Operation Manual Peripheral Devices Using the VTX Subwoofer The SoundStation VTX Subwoofer allows you to experience the full spectrum of wideband sound and provides the low frequency output that optimizes speech intelligibility and distinguishability To install the VTX Subwoofer see the Connection Diagram on pg 31 Once it is connected if you experience any problems with sound output access the Audio Setup as described on pg 17 and restore Aux Output pg 19 to SUBWOOFER which is the default setting Note When the subwoofer is properly balanced users should not perceive sound to be coming out of the subwoofer itself
32. PH z 5555559876 DEL PAUSE SAVE BACK CHARLES WHITE SPEED DIAL 24 2 CHARLES WHITE SPEED DIAL 24 CHARLES WHITE SPEED DIAL 34 CHARLES WHITE SPEED DIAL 26 Edit an Entry 1 Highlight the entry you want see Find an Entry pg 12 and then press the SELECT button 2 Press the CHANGE soft key 3 Proceed to edit the contents as described in Add a New Entry pg 13 Remove an Entry 1 Make sure that the entry you want is highlighted see Find an Entry pg 12 and then press the SELECT button 2 Press the REMOVE soft key 3 You ll be asked to confirm by pressing OK before the entry is removed and you are returned to the Phone Book list If you don t wish to remove the entry press the CANCEL soft key instead and the entry will be kept Exit the Phone Book In the entry view press the EXIT button to return to the Phone Book list view Use EXIT to move from the Phone Book list view back to the Ready Screen the Call Screen or another previous display 23 CHARLES WHITE 5555559876 CHANGE REMOVE D AL 7 23 CHARLES WHITE 5555559876 CHANGE REMOVE D AL REMOVE FROM PH BOOK 23 CHARLES WHITE CANCEL OK User s Guide SoundStation VTX 1000 Operation Manual o K Adjust the Settings 5 Access the Settings Press the MENU button With
33. Settings Main Menu highlighted press the SELECT button gt SETTINGS The Settings Menu will appear PHONE BOOK AUDIO SETUP v THIS PHONE Select a Setting to Display From the Settings Menu use the or Settings Menu buttons to highlight the desired setting SETTINGS and press the SELECT button gt BACK LIGHT RINGER TYPE ONTRAST Adjust a Setting 1 Depending on the setting use your softkeysto Jeequueeepeseuvyeseepesirvmee OFF ON SAVE v Turn the BACK LIGHT OFF or ON v Select a RINGER TYPE or gt gt SAVE v Adjust the screen CONTRAST or Note You can also use the a or o buttons pese E 200 SAVE C to cycle through each setting s options 2 Important Press the SAVE soft key or SELECT button to apply the new adjustment and return to the Settings Menu Otherwise you can use the EXIT button or MENU button to return to the Settings Menu or Main Menu but your new setting will not be saved Details of each setting s purpose and options follow SoundStation VTX 1000 Operation Manual Oo Back Light The SoundStation VTX 1000 screen offers back lighting for easy viewing in dim light environments Use this setting to turn the back light use display style ON or OFF Ringer Type You can select from 10 ringer options and OFF for Sound Station VTX 1000 Each ringer type is briefly auditioned when it is first display
34. a better connection Remote Party Cannot Hear You v Ifaremote party cannot hear you at all cannot hear you well or cannot hear you via particular microphones first determine whether any external audio input devices are in use such as a wireless microphone or mic mixer V If such devices are in use check that all the connections are secure See Connection Diagram pg 31 Then access the Audio Setup as described on pg 17 and make sure that Aux Input pg 19 is N so that input from these devices is recognized Y If such devices are not in use access the Audio Setup as described on pg 17 and make sure that Console Mics pg 20 are ON v If the only such devices in use are the V TX s Extended Microphones access the Audio Setup as described on pg 17 and make sure that Console Mics pg 20 are ON This setting controls both the internal microphones and the Extended Microphones Reverting to Narrowband Y All multi party calls are narrowband calls When you press the CONF button to add another party any wideband connection you may have had with your first party will revert to narrowband and you will no longer see n on your screen Your connection will also revert to narrowband if another party picks up a phone which is connected in parallel with your SoundStation VTX 1000 Do not move the SoundStation VTX 1000 console while it is in use Keep your hands away from the unit during calls
35. art of the Administrative Setup area SELECT button No Passcode Assigned Passcode Assigned 1 Location If there is no Passcode assigned If there is a Passcode assigned use the the Admin Setup Menu will be displayed number keypad to enter your 3 digit code 1 Location Name Enter a name for this SoundStation VIX 10005 location P pey yp y E and then press ENTER 2 This Phone 7 Enter this SoundStation VIX 10005 telephone number ADMIN SETUP ADMIN SETUP O gt 1 LOCATION 2 PHONE SYSTEM M PASSCODE 2 Phone System 3 PASSCODE CANCEL T lt DEL ENTER 1 Flash Timing Set the flash delay to 75 100 300 or 600 milliseconds 4 DIAGNOSTICS v Use the CANCEL soft key to return 2 Caller ID Turn Caller ID if available on or off 5 SOFTWARE to the Main Menu 3 Modem Setup Select short train time 6seconds for high quality line or long train 12 seconds v If you make an error otherwise press lt DEL to delete characters 4 Wideband Monitor Selecting 0N default monitors wideband calls for line quality degradation Caution Be sure to write down your passcode in a safe place in case you forget it If you cannot remember or find your passcode please contact Polycom Support at www polycom com support and click on How to Contact Support and Service for your local support contact information 3 Passcode Set whether or not fo require a passcode and assign a new passcode Note You can set whether o
36. be displayed if the prior phone call did not use the modem i e narrow band 2 Monitoring Line Quality This is displayed during a wideband call 3 Narrowband Select on Poor Sync This will be displayed if the local VTX 1000 decided to fall to Narrowband because it believed the modem had lost sync due to detected errors in V 34 s so called superframe bit inversion synchronization pattern 4 Narrowband Select on CRC Level 1 This will be displayed if the unit detects a 15 or greater CRC Error Rate consistently at our local receiver for 60 seconds 5 Narrowband Select on CRC Level 2 This will be displayed if we detect a 20 or greater CRC Error Rate consistently at our local receiver for 6 seconds 6 Narrowband Select on CRC Level 3 This will be displayed if the unit detects a 40 or greater CRC Error Rate consistently at our local receiver for 6 seconds 7 Narrowband Select on CRC Level 4 This will be displayed if the unit detects an 80 or greater CRC Error Rate consistently at our local receiver for 3 seconds 8 Wideband Signal Loss Detected This will be displayed if the remote VTX 1000 shut off wideband This will also be displayed if the remote side hangs up Restore All Defaults When you select Restore Defaults you will be prompted to confirm or cancel the complete elimination of all settings and data that have been entered since the phone
37. cde et eene P egens 5 Answer a Callissianaoeo nono E A E E HERE 5 Diala call s M 5 Mute and Unmute a Callas erre erret EEE E EE 6 Hold and Resume a Call tr ttim i me ern E E E 6 Enda call 2 24272 E ER 7 RGA Coal one EE OEE E EE 7 Dial a Call Using the Phone Book nen terere E 7 Speed Diala 8 Add Gi Cal ase E UD EORR des 8 KAR EZ 3007220200 00 0000000 9 Torn Wideband Off 5 nete rr s s PEST n 10 Use the Phone Book 1 1 eene 11 Access the Phone Book ertet erar RALAR 11 Sort the EMSS A c eean E A R od 11 Find an Enty T S 12 rib GA 12 Adda New Enty rreo treten e ne pe Pe ERE TOO pO ORO d b 13 Assign Speed Dial Number isc 14 Editan EMY d s 15 Rein yean Eniry R 15 Exit the Phone BOOK oce tentent oa gx RR es 15 Adjust the Settings sessi 16 Access the Settings n ertt teet rette mon a ere tu rese ev dee 16 Select Setting to Display e n etre EH EE RR 86444 16 PCIE DAR 16 Back Light O n n RE 17 Ringer Type tria eesi e eE in le een eese deret 17 Soc 17 Adjust the Audio Setup
38. e for all the other subscreens it s the corresponding submenu MENU button Return to the Main Menu without saving your new settings information or adjustments Administrator s Guide amp SoundStation VTX 1000 Operation Manual Administrator s Guide S SoundStation VTX 1000 Operation Manual Phone System Flash Timing You can adjust the timing of the Flash delay to 75 100 300 or 600 milliseconds Use the and gt soft keys or the or buttons to cycle through these Flash Timing options Press the SAVE soft key to save the change Caller ID If available you can turn Caller ID ON or OFF with your soft keys or the or buttons Press the SAVE soft key to save the change The ability for two SoundStation VTX 1000s units to connect in wideband mode is largely dependent on telephone line quality The longer the training time the time between when two VTX phones connect until a wideband call is established the higher the probability two SoundStation VTX units can establish a wideband call even on relatively poor quality phone lines SoundStation VTX 1000 assumes poor line quality by default defaulting to a Long Training Time of 10 12 seconds However a Short Training Time can be configured on higher quality phone FLASH TIMING Oar 600 MSEC E 7 77 7 CALLER ID Or OFF EN IND ON i SAVE lines such as analog lines on enterprise teleph
39. ed while pressing the or gt soft keys Contrast To adjust the visibility of the screen increase or decrease contrast with the or soft keys Adjust the Audio Setup Access the Audio Settings Press the MENU button Use the button to highlight Audio Setup then press the SELECT button The Audio Setup Menu will appear BACK LIGHT RINGER TYPE CLASSIC E 17753 CONTRAST BEBE zy Main Menu SETTINGS PHONE BOOK gt AUDIO SETUP THIS PHONE User s Guide SoundStation VTX 1000 Operation Manual N User s Guide SoundStation VTX 1000 Operation Manual Select a Setting to Display Use the or buttons to highlight the desired setting and press the SELECT button Adjust an Audio Setting 1 Depending on the setting use your soft keys to v Adjust the TREBLE or v Adjust the BASS or v Indicate the presence and type of AUX INPUT device or v Indicate the presence and type of AUX OUTPUT device or gt v Turn the CONSOLE Mics OFF or ON v Turn the CONSOLE SPEAKER OFF or ON v Turn the AUTOMATIC GAIN CONTROL OFF or ON v Turn the NOISE REDUCTION OFF or ON Note You can also use the A or buttons to cycle through each setting s options 2 Important Press the SAVE soft key or SELECT button to apply the new adjustment and return to the Audio Setup Menu Otherwise you can use t
40. he EXIT button or MENU button to return to the Audio Setup Menu or Main Menu but your new setting will not be saved Details of each setting s purpose and options follow Audio Setup Menu AUDIO SETUP gt TREBLE EQ Bass Eq v SUBWOOFER AUDIO SETUP AUX OUTPUT CONSOLE Mics gt CONSOLE SPEAKER OFF ON SAVE d i1 Y SAVE _ mu 9 SANE _ Treble EQ The Treble Equalizer adjusts the tone of the high frequency sound from the speakers Use this setting to adjust the sharpness of the sound down or up Bass EQ The Bass Equalizer adjusts the tone of the low frequency sound from the speakers Use this setting to adjust the amount of bass down or up Subwoofer Volume The subwoofer volume adjusts the volume of low frequency sound from the subwoofer and is used in concert with the Bass EQ to drive the appropriate low frequency level for the room 80 300 Hz When the system is balanced users should not perceive any sound coming from the subwoofer during normal operation and the speech from the console speaker should sound warm and natural Use this setting to adjust the amount of subwoofer volume down or up Aux Input Besides its built in microphones and extension microphones the SoundStation VTX 1000 can also accept audio input from external sources such as an external wireless microphone or microphone mixer See Using
41. ied by your provider Note that it is not possible to join the incoming call to the ongoing one v Important If you are on a wideband call Call Waiting and Caller ID are unavailable and Call Waiting signals will actually disrupt wideband operation preventing you from maintaining a wideband connection It is highly recommended that Call Waiting be disabled by the phone company or PBX administrator for lines used for VTX 1000 wideband calls Standard Type I Caller ID Speed Dial numbers are not supported by this method CO d oe Editable Dialing 1 Dial the phone number v If you make an error press the lt DEL soft key to erase it v If you want to cancel the call press the CANCEL soft key Namely Telcordia formerly Bellcore G SoundStation VTX 1000 Operation Manual SoundStation VTX 1000 Operation Manual If you place a call to another wideband capable phone n will appear on your LCD indicating that your call is benefitting from the enhanced audio quality of a wideband connection 2 Press the button or the SEND soft key and the complete number will be dialed Co o SEND Note The subvvoofer see Using the VTX Subwoofer pg 22 allows OR ou to experience the full spectrum of wideband sound b A wideband connection takes several seconds to establish Music will play while you wait Mute and Unmute a Call When a call is muted y
42. if the line quality does not consistently support 12 kbps the unit will connect in narrowband mode This Y Modem Train Time The short train mode 6 seconds should only be used on high quality phone lines If you consistently have problems achieving wideband mode set the modem train will be the case if your local loop is longer that 12 000 feet Also this can be time to long 12 seconds Refer to page k 36 the case with shorter loops if there is a problem on the line Please contact your local phone company for resolution In general a typical data modem should be able to achieve 24 kbps connections in order to support a VTX call v Bridged Calls Wideband mode currently does not work with external conference bridges i e multiple calls v Line Quality The VTX 1000 s modem operates in two modes wideband voice mode and software download mode In software download mode the modem connects at higher rates typically those rates achieved with a data modem on In order to test your line quality perform the following test Configure a VTX 1000 which has a good line as a software download server in accordance with instructions on page 44 Configure When the software download starts note the connect rate that is displayed as the connection is established You may cancel the software download once the connect rate has been displayed If the software download connect rate is below 19 2 kbps the line will not sup
43. ion of Conformity Hereby Polycom Ltd declares that this SoundStation VTX 1000 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserkleering Hermed erklzrer Polycom Ltd at indest ende SoundStation VTX 1000 er i overensstemmelse med de grundleggen de krav og de relevante punkter i direktiv 1999 5 EF Konformit tserkl rung Hiermit erkl rt Polycom Ltd dass der SoundStation VTX 1000 die grundlegenden Anforderungen und sonstige maBgebliche Bestimmungen der Richtlinie 1999 5 EG erf llt Antoon Xouu pooon ALO tov TUP VTOC N evoipeto Polycom Ltd nA vet rt m TAPOVGA GVOKEDN 6pouoAoyntn o SoundStation VTX 1000 zAnpot 1G anaitnoetl Kar amp AXEG 2621 OdSNAtal 1999 5 Vaatimustenmukaisuusvakuutus Polycom Ltd vakuuttaa t ten ett SoundStation VTX 1000 on direktiivin 1999 5 EC keskeisten vaatimusten ja sen muiden t t koskevien s nn sten mukainen D claration de Conformit Par la pr sente Polycom Ltd d clare que ce SoundStation VTX 1000 est conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999 5 CE Dichiarazione di Conformit Con la presente Polycom Ltd dichiara che il SoundStation VTX 1000 soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring Van Overeenstemming
44. lterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The term IC before the certification registration number dignifies only that the Industry Canada technical specifications were met CE Mark R amp TTE Directive This SoundStation VTX 1000 has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC 73 23 EEC 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Declarat
45. lycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available Polycom may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from V Failure to follow Polycom s installation operation or maintenance instructions V Unauthorized product modification or alteration is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk
46. muted Blinking Red Your call is on hold Menu Button Displays a menu of settings and options Exit Button Exits from current screen fo previous level Soft Keys Select the actions that are currently displayed Phone Button Answer an incoming call get a dial tone Conference Button initiate an entered call Call ipin or hang up or hang up a call additional call participants on properly configured enterprise phone networks see pg 9 POLYCOM Scroll Buttons Navigate up or down through displayed lists Select Button Select a highlighted item from a menu Volume Buttons Information and Input Area Displays of information menus and input areas SP DIAL Multipoint Conference Bridging The SoundStation VTX1000 is a conference phone and can only perform multipoint bridged conference calls on a properly configured enterprise phone network or when multipoint calls are PH BOOK Adjust the speaker and ringer volume See pg 9 Mute Button Dialing Keypad Turn mute on or off Enter numbers See pg 6 or letters 4 555 555 1111 T This Phone Number Soft Key Functions Actions you can currently take based on the state of the phone REDIAL placed through a conference bridge or a bridging service Please contact your telephone system administrator for further details Answer a Call Press the Phone button to pick up an incoming call
47. o lower the ringer volume and the 4 button to raise the ringer volume Adjust Dial Tone While the phone is in ready state press the button to get dial tone then use and to adjust the volume up or down Note All multi party calls are narrowband calls When you press the CONF button to add another party any wideband connection you may have with your first party will revert to narrowband and you will no longer see the F symbol on your display Your connection will also revert to narrowband if another party picks up a phone connected in parallel with your SoundStation VTX 1000 The CONF key provides identical functionality to FLASH or R on most phone networks 4 6555 555 1111 ENTER NUMBER CANCEL Note If you change your mind before beginning to enter a phone number press CONF again or the CANCEL soft key to return to your on hold call then press the RESUME soft key to reactivate that call if you placed the caller on hold prior to pressing CONF Volume Up 0 S Volume Down User s Guide o SoundStation VTX 1000 Operation Manual User s Guide SoundStation VTX 1000 Operation Manual o Turn VVideband Off Use the Phone Book To turn wideband off Access the Phone Book 1 Press the MODE soft key To access the Phone Book use either of these methods Soft Key Menu AA 555 555 1111 Press the PH BOOK soft key P
48. of loss or damage until the item is delivered to Customer LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Y Unauthorized use of common carrier communication services accessed through the product V Abuse misuse negligent acts or omis sions of Customer and persons under Customer s control or V Acts of third parties acts of God accident fire lighting power surges or outages or other hazards WARRANTY EXCLUSIVE IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW
49. of the Software section Pressing the PAUSE soft key will insert a 1 5 second pause shown as a comma which is often necessary when dialing from a PBX or other enterprise system that requires a prefix such as 9 for an external call CONFIGURE DIALING NUMBER O rr ENTER DIALING NUMBER 1800889100_ PAUSE lt DEL SAVE Configure as DL Server Once a single SoundStation VTX 1000 within your organization has upgraded software if you configure it as a download server other VTX phones can call it to receive the upgrade rather than each calling the main VTX Download Server for your area Any SoundStation VTX 1000 can be configured as a download server v When you select Configure as DL Server from the Configure Software Upgrade submenu if the phone is not already configured as a server you will be asked whether to activate it as a server Press the OK soft key to activate it as a server or the CANCEL soft key to return to the Configure Software Upgrade submenu v If instead the phone is already configured as a server when you select Configure as DL Server you ll be asked whether to deactivate it as a server Press the OK soft key to deactivate the phone as a server or the CANCEL soft key to return to the Configure Software Upgrade submenu v New software download availability and dialing numbers for your area are posted on the SoundStation VTX 1000 page on Polycom s web site WWW POLYCOM
50. one systems PBXs etc in order to save wideband connection time v Training time can be decreased to 4 6 seconds by selecting SHORT then pressing SAVE to save the change If Short Training Time does facilitate consistent connections in wideband mode return SoundStation VTX 1000 to LONG Training Time MODEM SETUP z SHORT TRAINING TIME SHORT LONG SAVE MODEM SETUP z LONG TRAINING TIME SHORT LONG SAVE Wideband Line Quality Monitor During the course of a wideband call line quality on a telephone network can degrade which can impact the clarity and overall audio quality of a VTX Wideband call SoundStation VTX 1000s Wideband Line Quality Monitor will automatically revert a wideband call to narrowband mode if significant line quality degradation is detected and is severe enough to impact wideband audio quality over time The Wideband Line Quality Monitor is ON by default but can be deactivated by selecting OFF and then SAVE For shorter conference calls the benefit of turning off the Wideband Line Quality Monitor is that it may be likely that your wideband call will end before any detectable degradation in audio quality can be detected thus avoiding an unnecessary drop to narrowband LINE QUALITY MONITOR ON Sa ae a SAVE Administrator s Guide SI SoundStation VTX 1000 Operation Manual Administrator s Guide SoundStation VTX 1000 Operation Manual When
51. ou can hear the remote party but they cannot hear you Mute To mute a call press the X Mute button A Muted Call 4 555 555 1111 a c M T rjo The three LEDs are red when a call is muted and green when it is not Unmute Press the amp button again to unmute a call Hold and Resume a Call VVhen a call is on hold you cannot hear your remote party and they cannot hear you Hold To hold a call press the HOLD soft key Hold Soft Key During an Adive Call 4 555 555 1111 The three LEDs blink red when a call is on hold and are green when it is resumed Press the RESUME soft key to resume the conversation Resume Soft Key During a Held Call 4 555 555 1111 MODE RESUME ii End a Call To end a call press the C button v If you initiate a multi point call all calls will disconnect when you press the button The duration of your ended call will be displayed for 6 seconds Redial a Call To redial the last number dialed out from the SoundStation VTX 1000 press the REDIAL soft key The screen will display the phone number of the party being dialed Dial a Call Using the Phone Book Please refer to Dial an Entry in the Phone Book section pg 12 for instructions on calling a number in your Phone Book CALL ENDED 4555 555 1111 SP D AL PHBOOK RED AL REDIAL 55 JOHN JOHNSON 5555555 COMPANY NAME CHANGE REMOVE
52. oundStation VTX 1000 console v Speak at normal conversation levels and direct your voice toward the SoundStation VTX 1000 or toward the extended microphone Unplug all cords from the modular wall jack before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Administrator s Guide Administrator s Guide N SoundStation VTX 1000 Operation Manual Administrator s Guide amp SoundStation VTX 1000 Operation Manual Your SoundStation VTX 1000 audio conferencing system includes the following items SoundStation VTX 1000 gt Extension Microphones Subwoofer Phonejack Cable This Operation Manual ZY Interface Module RJ 45 Cable Wireless Interface Module Power Cord Yours may differ North America If any of the above parts is missing please contact your Polycom representative or authorized dealer Subwoofer Power Cord Subwoofer Audio Cord Microphone System Available only in N Postition subwoofer on floor not on tabletop Extend microphones completely for best performance Administrator Guide SoundStation VTX 1000 Operation Manual Administrator s Guide SoundStation VTX 1000 Operation Manual Access Administrative Setup Press the MENU button Use the button to highlight ADMIN SETUP then press the Administrative Setup Overview The following items are p
53. p www polycom com support Polycom WW Headquarters Polycom Inc Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 Polycom SoundStation and the Polycom logo design are registered trademarks of Polycom Inc in the U S and various countries 2003 Polycom Inc All Rights Reserved 1725 07246 001 Rev B
54. port wideband calls No Caller ID Caller ID is supported only through your local phone company and only if you have subscribed to Caller ID service Type II Caller ID on Call Waiting is not supported only Type I Flickering LCD If your screen appears to flicker it may be because you are using a certain type of older fluorescent v Call Waiting Call Waiting signals will interfere with wideband operation It is highly recommended that Call Waiting be disabled by the phone company or PBX administrator for lines used for VTX 1000 wideband calls PBX and other enterprise phone system Caller ID which is proprietary is not supported lighting in your building Move the SoundStation VTX 1000 away from the lights or replace the lights Quick Keypad Input Is Not Registered Y Press the buttons more slowly Because of system responsiveness some buttons may not be recognized if you press them quickly Muffled or In a Well Reception This is caused by highly reverberant rooms and people speaking too far from a mic Y Speak closer to the unit so the microphones can pick up your speech v If the problem you are experiencing is not resolved here please contact your System Administrator Add more sound absorbency to the room the same lines However in wideband mode the connection rate is optimized for reliability rather than speed The maximum rate used for wideband is 19 2 kbps while the maxim
55. r not to require a passcode in the Passcode section pg 37 4 Diagnostics 1 Mic Test View the 7 level of the sample received by each individual microphone INCORRECT PASSCODE 2 Console Spkr Speaker Test Select acoustic test signals to drive through the SoundStation VIX 1000 speakers PASSCODE 3 Ext Spkr Test Select acoustic test signals to drive through external audio output devices suchas External Speaker speakers PA systems etc CANCEL DEL ENTER 4 Modem Statistics View the SoundStation VIX 1000 modem performance for the last call that made use 1 pode orman aen the digits you entered will disappear and you will be returned to the Admin Setup 5 Restore Defaults Completely eliminate all settings and data that have been entered since the phone menu to re enter your passcode was first installed and restores original default settings Select an Item to Display Standard Selection Selection Shortcuts 5 Software Use the or buttons to highlight the For quick selection of the desired item 1 Upgrade Software desired item and press the SELECT button press its number on the keypad 2 Configure Dialing Number Enter the number to be dialed to upgrade software sth M IP UV 3 Configure as DL Server Activate or deactivate the SoundStation VTX 10005 capability to provide software 2 PHONE SYSTEM l quick selection so you entera upgrades fo other VIXs that call it
56. ress the MENU button use the if it is on your screen button to highlight Phone Book 0 23 1 3 and press the SELECT button MODE HOLD 44555 555 11 SETTINGS a gt READY gt PHONE BOOK gsls NEN LZ ZZ LLLI r AUDIO SETUP v or press the BACK soft key SP D AL PH BOOK REDIAL THIS PHONE to return to the Call Screen p x vvithout turning vvideband off WIDEBAND s ON 4 Sort the Entries na m Press the SORT soft key to cycle through 5 GE02GE WAGHINGTON BACK H the entry views by name company D or Speed Dial number UUTTNJU 3 Press the BACK softk iD M pene the softkey art or wait several seconds v When you access the Phone Book to return to the Call Screen the entries are listed in order by name vvith the first entry name highlighted gt An Note VVhen sorted by company entries that lack company data are displayed at the SORT NEW DIAL top of the list with the name in brackets 7 o al ALAS Al SPEED DIAL gE NEW OE BIN a User s Guide SoundStation VTX 1000 Operation Manual User s Guide SoundStation VTX 1000 Operation Manual N Find an Entry You can look through the entries using the A or buttons or you can jump to them using the number buttons To jump to the entries that begin with a particular letter press the number button with that letter on it V Press the same number button again to jump to the entries that
57. te For an alternate way to receive upgrades see Configure as DL Server pg 43 v The SoundStation VTX 1000 will dial connect and begin downloading Displays will indicate the number being dialed the connection rate and then download progress UPGRADE SOFTWARE rr SW UPGRADE IN PROGRESS mumu _ 68 CANCEL Generally the download will take about 12 minutes on a high quality line which achieves 24 kbps connection rates If the connection rate is lower or the bit errors due to line noise are high download could take up to 1 hour If you wish to cancel the download process press the CANCEL soft key After a confirmation prompt a message will indicate that downloading was cancelled Press the BACK soft key to return to the Software submenu Upon completion of the software downloading process a secondary process of writing the software to memory will occur accompanied by a warning message to not unplug the unit during this secondary process Writing software to memory takes approximately 1 minute 30 seconds followed by a message indicating that download was successful Once the successful download message is displayed the phone is ready for use Configure Dialing Number To download software your SoundStation VTX 1000 needs the phone number of the VTX Download Server for your area Use the number keypad to enter the dialing number that should be used in the Configure Dialing area
58. the registered equipment is malfunctioning and that if the registered equipment is malfunctioning the use of such equipment shall be discontinued until the problem has been corrected v If in the unlikely event that this equipment causes harm to the network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it necessary v The telephone company may make changes to its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service Warranty Information Z SoundStation VTX 1000 Operation Manual call Typically the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming Automatic Dialing WHEN PROGRAMMING EMERGENCY NUMBERS AND OR MAKING TEST CALLS TO EMERGENCY NUMBERS 1 Remain
59. u might prefer to turn off the SoundStation VTX 1000 s console microphones Use this setting to turn the console microphones OFF or ON Using this setting does not turn the extended microphones OFF or ON so they should be disconnected if not required Turning console mics OFF does not affect any other mics you may have connected to the AUX IN port Console Speaker When using external speakers you might prefer to turn off the SoundStation VTX 1000 s console speaker Use this setting to turn the console speaker OFF or ON AUX OUTPUT SUBWOOFER m E CONSOLE Mics ON germ MNE de CONSOLE SPEAKER ON eae EE ae Automatic Gain Control During a call Automatic Gain Control can be turned OFF from the default ON setting to reduce the amount of audio pick up in the room if side conversations become a problem for the far end party This feature is also useful for demonstrating the benefits of Automatic Gain Control Once the desired setting is selected press the SAVE soft key to activate that setting During a call Noise Reduction can be turned OFF to demonstrate the benefits of this feature Once the desired setting is selected press the SAVE soft key to activate that setting View Phone and Software Information To view information about your phone 1 Press the MENU button 2 Press the button to highlight This Phone then press the SELECT button 3 With
60. um rate for software download is 33 kbps the unit with the line problems to receive a software download from the unit configured as a download server Variable Sound Quality v You will enjoy the highest sound quality v If you are on a multi party call or a when you are on a wideband call which you can determine by the presence of anf On your screen call with a party whose phone is not wideband enabled your SoundStation VTX 1000 establishes a narrowband call and you may notice a change in sound quality User s Guide Y SoundStation VTX 1000 Operation Manual User s Guide Y SoundStation VTX 1000 Operation Manual Problematic Sound Quality or No Sound v If sound quality is problematic or there is no sound first determine whether any external audio output devices are in use such as a subwoofer PA system or tape recorder v If such devices are in use check that all the connections are secure See Connection Diagram pg 31 Then access the Audio Setup as described on pg 17 and make sure that Aux Output pg 19 is set correctly If a Subwoofer is in use set Aux Output to SUBWOOFER If any other device is in use set Aux Output to EXT SPEAKER RECORD OUT or OFF Excessive Noise v Noisy equipment such as a computer or fan may make it difficult for you to hear the other party Both parties should turn off any noisy equipment Y Try calling again to see if another line provides
61. was first installed v Important If you Restore Defaults all data entered since the phone was first installed including but not limited to all Settings Audio Setup entries Administrative Setup passcode and data etc is irretrievably lost Note Phone Book entries and Speed Dial numbers are not lost when restoring all defaults Press the OK soft key to confirm that you wish to Restore Defaults or the CANCEL soft key to return to the Diagnostics submenu without restoring defaults Administrator s Guide SoundStation VTX 1000 Operation Manual Administrator 5 Guide SoundStation VTX 1000 Operation Manual Upgrade Software SoundStation VTX 1000 is the world s first analog telephone capable of software upgrades via software download over ordinary telephone lines You can dial in to download software whenever free or purchased upgrades improvements or new functions are made available for your SoundStation VTX 1000 If no dialing number has ever been established for your SoundStation VTX 1000 then configure the dialing number as described in the next section before proceeding with your upgrade When you select Upgrade Software from the Software submenu you will be prompted to indicate when you are ready for the SoundStation VTX 1000 to begin dialing in for a download To initiate the process press the OK soft key or to return to the Software submenu press the CANCEL soft key No
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