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Polycom 8020 Telephone User Manual

1. TFTP ERROR x yy A failure has occurred during a TFTP software download x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error 16 No TFTP server address 81 File put into memory did not CRC FF Timeout error TFTP server did not respond within a specified period of time Error code 01 02 07 or 16 check the TFTP server configuration Error code 81 the handset will attempt to download the file again For other messages power off the handset then turn it on again to retry the download If the error repeats note it and contact Polycom Customer Support Too Many Errors The handset continues to reset and cannot be recovered Fatal error Return handset to Polycom Unknown A phrase is missing from the phintl file Download new software from the xx yy zz Polycom website per Software Maintenance Unsupported The proxy server has requested using Check proxy server configuration for Codec a codec not supported by the handset supported codecs and reconfigure if necessary Updating The handset is internally updating its None The handset may do this briefly software images after a download This is informational only 96 PN 1725 36
2. W Wireless Telephone Configuration problems DesGRIDHLON nicl ites Problems Wit issie eens Ge Ge eks ee eed oe Pd se Status MESSAGES ee se ee ee Se Re ee 101
3. Programming the SIP Handset Features Parameter Value Description Notes LINEn username The dial or name n 1 2 3 4 5 All LINEn user names The registered contact becomes should be unique for a sip username domain given LINEn_ PROXY This may be enforced in future software revisions LINEn PROXY i SIP proxy server for n 1 2 3 4 5 this line i the number of the proxy server 1 2 3 LINEn_PROXY can be omitted if the line is not to be registered and you wish to do direct phone to phone calls LINEn _CALLID callerid String that displays at n 1 2 3 4 5 the far end callerid the text that will display as the caller ID on the called handset FAVORITE Dialstring identifier LI Phonebook list of Up to 15 entries permitted which NEn numbers accessible may be divided between generic from the Favorites and phone specific files menu Dialstring complete SIP URI or local extension Identifier name if omitted the dial string appears on Favorites menu LINEn can be omitted if dialing can be done on any registered line Usually omitted but if present the number will be dialed on the programmed line PN 1725 36038 001_B doc 53 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Sample Configuration Files Configuration files are illustrated below These files are available as a download from the software updates site and may be customized for your application Please not
4. SpectraLink 8020 8030 Wireless Telephone Administration Guide Session Initiation Protocol SIP January 2008 Edition o 1725 36038 001 SG POLYCOM Version B SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Trademark Information Polycom and the logo designs SpectraLink LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom Inc in the United States of America and various countries All other trademarks used herein are the property of their respective owners Patent Information The accompanying product is protected by one or more US and foreign patents and or pending patent applications held by Polycom Inc Copyright Notice Copyright 2007 to 2008 Polycom Inc All rights reserved under the International and pan American copyright Conventions No part of this manual or the software described herein may be reproduced or transmitted in any form or by any means or translated into another language or format in whole or in part without the express written permission of Polycom Inc Do not remove or allow any third party to remove any product identification copyright or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of P
5. BRR MR PN 1725 36038 001_B doc 73 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 74 Where e 111111 the last three octets of the on air MAC address for a discovered AP e 22 the signal strength for the specified AP e 33 the channel number of the specified AP e 444 the beacon interval configured on the specified AP e Any MyID softkey to toggle between single SSID and any SSID mode e Detl Smry softkey to toggle between the multiple AP summary display and the single detail displays for each AP The following screen shows how the display would look when there are three APs configured with an SSID that matches that of the handset The first has a signal strength of 28 dBm is configured on channel 2 with a beacon interval of 100 ms The second has a signal strength of 48 dBm is configured on channel 6 with a beacon interval of 200 ms The third has a signal strength of 56 dBm is configured on channel 11 with a beacon interval of 100 ms ab7bc 8 28 02 100 2ae57 8 48 06 200 2ae596 5 6 1 1 100 Any Det When the Any SSID mode is selected the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below ab7b 2 8 02 ALPHA 2ae5 48 06 WSMTES 2ae5 56 11 voi ce MyID Det In detail mode the display would appear as follows The left right arrow keys will move between AP indic
6. Enter a valid username and password for an existing SIP configuration file Skt Open Fail Socket open fail Occurs when the Verify that SpectraLink 8000 SVP handset attempts to open a connection to the proxy server but fails Server capacity has not been exceeded PN 1725 36038 001_B doc 95 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action Service Rej The SpectraLink 8000 SVP Server has rejected a request from the handset The handset will restart and attempt to re register with the SpectraLink 8000 SVP Server which should fix the problem Report to your administrator if it keeps happening Storing Config Handset is storing changes to handset configuration None Informational only The handset may display this briefly following a configuration change or software download SVP Service Rej The SpectraLink 8000 SVP Server has rejected a request from the handset The handset will restart and attempt to re register with the SVP Server which should fix the problem Report to your administrator if it keeps happening System Busy yyy yyy yyy yyy y y SVP Server IP Address SVP Server has reached call capacity All call paths are in use try the call again in a few minutes System Locked with Busy Tone SpectraLink 8000 SVP Server is locked Try call again later system has been locked for maintenance
7. Time Server IP The IP address of the time server 3 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 32 SVP Server IP The IP address of the SpectraLink 8000 SVP Server If using Static IP configuration this is simply the IP address of the SpectraLink 8000 SVP Server Note that the SpectraLink 8000 SVP Server must be statically configured to have a permanent IP address If DHCP is being used the handset will try the following in order the DHCP option 151 then a DNS lookup of SLNKSVP2 if the DHCP options 6 DNS server and 15 Domain Name are configured SIP TFTP Server IP The IP address of a TFTP server on your network which holds SIP configuration files In static mode this parameter must be configured with an IP address In DHCP mode the SIP TFTP server may be specified by defining the address on the DNS server for the name siptftp If this is not defined the address specified in option 66 will be used See Chapter 4 SIP Integration Factors OAI Server IP The IP address of the SpectraLink 8000 OAI Gateway If using Static IP configuration this is simply the IP address of the SpectraLink 8000 OAI Gateway If DHCP is being used the handset will try the DHCP option 152 SSID Enter the SSID Security NONE disables any 802 11 encryption or security authentication mechanisms For WEP WPA PSK and WPA2 PSK set each of the following options to match exactly the settings in the APs
8. A z M NO Toggle options Some menu items have only two options which operate on a toggle basis The current setting is shown below the menu heading on the info line The other available setting is highlighted in the menu list Press NavOK to activate the highlighted setting For example when predial is disabled the info line displays Predial Disabled and the highlighted menu item is the Enable Predial option Press NavOK to enable predial The info line will change to display Predial Enabled In another example when the info line displays Ring in Speaker the highlighted menu option is Ring in Headset Press NavOK to select Ring in Headset The ring will now sound in the headset and the info line will change to Ring in Headset Data entry and editing An asterisk next to an option on the display indicates that it is selected Use the Nav keys and the softkeys to navigate and select desired options Enter numbers by pressing the buttons on the keypad The blinking underscore identifies the current cursor position When entering PN 1725 36038 001_B doc Admin menu PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration alphanumeric strings the CAPS caps softkey will appear and may be pressed to toggle the case Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen Use the CAPS softkey to change the case as needed To edit during entry delete t
9. APs in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre Shared Key and enter the 256 bit key code WPA PSK The security features of WPA Wi Fi Protected Access using PSK pre shared key are available and may be used if supported by the APs in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre Shared Key and enter the 256 bit key code Cisco FSR Fast Secure Roaming In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN APs Polycom and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism FSR is designed to minimize call interruptions for SpectraLink 8020 8030 Wireless Telephone users as they roam throughout a facility Existing Aironet 350 1100 and 1200 APs may require a firmware upgrade to support FSR Cisco FSR requires advanced configuration of the Cisco APs in your site See your Cisco representative for detailed documentation on configuring the APs and other required security services on the wired network To configure Cisco FSR on a handset you must enter a Radius Server username and password into each handset 33 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Username Enter a username that matches an entry on the Radius server Usernames are alphanumeric strings and can be entered using the alpha
10. Encryption codes display as they are entered For security reasons codes will not display when a user returns to the Admin menu Encryption options WEP Wired Equivalent Privacy is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network If WEP is required at this site you must configure each handset to correspond with the encryption protocol set up in the APs Select the entries from the options below to enable the handset to acquire the system PN 1725 36038 001_B doc PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration Authentication Select either Open System or Shared Key WEP Enable Disable Select either Enable WEP or Disable WEP Key Information Default Key Enter the key number specified for use by the handsets This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A through F Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system WPA2 PSK The security features of WPA2 Wi Fi Protected Access using PSK are available and may be used if supported by the
11. Handset Features PROXY1_KEYPRESS_ 2833 controls generation of in stream RFC2833 formatted key press events Normally you want this to be disabled for Asterisk but it depends on your configuration and what you want to be able to do The default is disable PROXY1 KEYPRESS 2833 disable PROXY1 KEYPRESS INFO controls generation of SIP INFO requests to the SIP server for keypress events Normally you want this to be enabled The default is enable PROXY1_KEYPRESS_INFO enable PROXYn_HOLD_IPO controls setting of media stream IP destination to 0 0 0 0 when a call is put on hold PROXYn_HOLD_IPO is not required for current versions of Asterisk For older PBXs that require this set this to enable PROXYn_HOLD_IPO enable PROXY1_PRACK enables ACK d provisional responses to INVITE requests The PRACK mechanism will be used if this switch is enabled and the Proxy server specifies support for the PRACK mechanism PRACK is NOT SUPPORTED in current versions of Asterisk but is to be supported on subsequent versions PRACK should not be required on local area networks PROXY1_PRACK disable BOSLILITITITITITITIT ITI 7 ABOVE this line should probably be in the sip_allusers cfg file with items uncommented in this file only for overriding a setting for a particular user BOSLILITITITITITIS ITIL L117 Authentication credentials Normally not stored in this file for security r
12. above SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP SpectraLink 8020 8030 Wireless Telephone Specifications Volume p Volume vam Vol B down Headset Softkeys jack Softkeys eg TALK NavOK NavOK START END START END Nav keys Nav keys Function key LINE Function key LINE Microphone Microphone SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone 16 PN 1725 36038 001_B doc Table of Specifications Radio mode selectable Transmission type Transmit data rate Radio QoS Wireless security FCC certification Voice encoding Transmit power Display 8020 Dimensions 8030 Dimensions 8020 Weight 8030 Weight Standard Battery Pack capacity Extended Battery Pack capacity Ultra Extended Battery Pack capacity PN 1725 36038 001_B doc SpectraLink Wireless Telephone Overview 2 4 2 4835 GHz 5 150 5 250 GHz 5 250 5 350 GHz 5 470 5 725 GHz 5 25 5 825 GHz Direct sequence spread spectrum DSSS up to 54 Mb s SpectraLink Voice Priority SVP WMM Wired Equivalent Privacy WEP 40 bit and 128 bit Cisco FSR WPA PSK WPA2 PSK Part 15 247 ADPCM Proprietary See Admin menu 802 11b 802 119 802 11a Up to five lines of text plus two icon status rows and one row for softkey labels 5 7 x 2 0 x 0 9 14 5 x 5 1 x 2 3 cm 5 4 x 2 0 x 0 9 13 7 x 5 1 x 2 3 cm 3 9 oz 110 6 g with Standard Battery Pack 4 2 oz 119 1 g with Standard Batter
13. defined Preferences section This information is also provided in the end user manual The SpectraLink Handset Administration Tool is a software utility that enables rapid configuration of handsets by utilizing the USB port on the Dual Charger See the Handset Administration Tool document for specific instructions Please see your service representative or contact Polycom customer service for more information about this time saving tool The Admin Menu The Admin menu contains configuration options that are stored locally on each handset Each handset is independent and if the default settings are not desired the Admin options must be set in each handset requiring different settings Opening the Admin menu 1 With the handset powered off press and hold the START key While holding the START key press and release the END key 2 When the Admin menu appears release the START key PN 1725 36038 001_B doc 21 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 22 If an admin password has been set the display will require its entry before opening the Admin menu The default password is 123456 If no password is set the display will proceed directly into the Admin menu Navigation The navigation keys just below the softkeys are used to navigate through and select menu options These are referred to as NavA Nav Y Navd Nav and NavOK Nm A NavOK f N a od p e Nav OK gt Nav gt
14. events that we consider to be an error see below e Events logs all errors plus some other interesting events see below e Full logs all the above plus a running stream of other quality information see below The table below lists the syslog messages and which level of logging will produce them Message type Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call Start End No Yes Yes Audio stats No No Yes every 5 secs Audio error threshold exceeded Yes Yes Yes Radio stats No No Yes every 5 secs Radio error threshold exceeded Yes Yes Yes Error Handling Mode Yes Yes Yes 79 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP All syslog messages will include e Date and time to 1 100th of second since handset power on The handset time is set when it is powered on to Jan 1 00 00 00 GMT adjusted If it has obtained a time from the network time server that time will display instead e Handsets MAC address e Handset s IP address e Sequence number The table below lists the additional items in each message type Failed Handoff Failed AP MAC Sent whenever the handset Failed AP signal strength attempted to handoff but failed Current AP MAC W Current AP signal strength Failure reason Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal stren
15. formatted key press events PROXYn_ enable Controls generation of n 1 2 3 KEYPRESS_INFO disable SIP INFO requests to the SIP server for keypress events PROXYNn HOLD IPO enable Controls setting of the n 1 2 3 disable media stream IP destination address to 0 zero when a call is put on hold Use for compatibility with older SIP servers that may not recognize newer stream attribute parameters for HOLD status 2 For up to date Asterisk voicemail commands go to http www voip info org wiki index php page Asterisk cmd VoiceMailMain PN 1725 36038 001_B doc 51 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP see warning note below In general credentials are needed for each registered line Parameter Value Description Notes PROXYn_PRACK enable Enables reliable n 1 2 3 disable provisional responses to INVITE requests PROXYn _ nameQxxx xxx xxx x Contact to whom the n 1 2 3 MAIL_SUBSCR ms handset should name mail server contact name subscribe for mail or notification XXX XXX XXX XXX IP4 address sip name domain Domain where the mail resides PROXYn_ Name xxx xxx xxx x Contact to whom the See above MAIL_ACCESS XX handset should invite to access the mail center or sip name domain PROXYn _ nameQ xxx xxx xxx x Contact from whom MAIL_NOTIFY XX mail notification 5 originates or sip name domain AUTH username password Crede
16. iii wiadro NE 43 Configuration PROCESS ees renes tiisna ese 44 4 SIP Integration Factors sssccsssssacscsssessaveccensscescedesensedeacsansasasectans 47 5 Programming the SIP Handset Features sesse esse ese ese ge ee 49 SIP TFTP Server Configuration HER ui ESE SERIES Re de ES 49 Proxy server CO MMANAS sees eek A ee ek Ge Reed ese eek se 51 Sample Configuration Files ca aiadi ca kania 54 6 Using the SIP Hand sel se seksie EE NG GN GE AC 59 The Handset Display sedes ie N N SE iek Gee N oe 59 MES ND 63 Handset Operation Ee Ik EIS Ee ee oki aid 65 7 Testing a On S68 ccs sie ER GA GER RS ee Ge 71 6 Diagnoshe TIONG KG WEAR SLR EA 73 Run ne dle AE eg aren A EE AE 73 Diagnostics Enabled OE OE EE AG AEG A 76 Syslog MOJE ee EO ge Os Ge GO kk 79 9 Certifying the Handsets sscscsscsssesssscssesseccercsssssecenceees 83 Conducting a Site SUPER ede Rd DE ed ig ER Geb eg 83 10 Software Maintenance use se sesse sesse se ees Se ee ee ee Se Ge Ge Ge ee ee 85 Upgrading Handsets AE N OE N ER 85 Normal Download Messages wa esse esse GOS ee 85 6 PN 1725 36038 001_B doc Contents Download Failure or Recovery Messages iese se se se 86 U Tod ind osse Ee GE ee GR GG 87 Access Point Problems sees Aid 87 Configuration ProbleiiE asses WA AEO AG EA 88 Handset Status MEsSSdECS pa aa O 89 12 Appendix A Regulatory Domains ssscscsssessesssssesrcereeees 99 IE oe W RAA A 101 PN 1725 36038 001_B doc 7 SpectraLink 80
17. is proceeding with establishing the SRP link to the SpectraLink 8000 SVP Server 1234 The SRP link is established all network stack initialization is complete proceeding with application specific initialization 123 SIP application startup Icon 3 is extinguished if a generic SIP config file is found 12 Icon 2 is extinguished if a handset specific SIP config file is found no icons Handset is attempting to register each of the specified line contacts Registering no icons EXT Handset has registered with at least one contact on one proxy server Initialization is XXXXX complete The handset is in standby mode ready to receive and place calls The line one contact is displayed PN 1725 36038 001_B doc SpectraLink Wireless Telephone Overview During the last three steps of this process the handset contacts the SIP TFTP server and downloads general information about the proxy server s downloads specific information pertaining to the handset registers with the proxy server s and verifies handset credentials Once this process is complete the handset is ready to use If the username and password have not been defined in the Admin menu you will be prompted to enter both of these items before the extension number can display The user name must correspond to the configuration file that contains user specific information If the file is not found an error message will appear and the handset will restart See Chapte
18. or administration of entering first character of the voicemail number to be dialed Mute Toggle muting In an active call Toggle audio transmission to the far end The line status shows 5 when not muted or E when muted OK OK Power up registration if Send the username and password to username is not configured the SIP server for authorization to in admin menu register the handset Redl Redial Prior to entering the first Redial the last number that was character of a dial number dialed Rej Reject Incoming call on the selected Reject the incoming call The SIP line server will then redirect the call elsewhere Resm Resume In an active call and you Resume a call that was previously have placed the call on hold placed on hold or that went on hold or in standby mode if any call when another line was activated is on hold Save Save Entering a dial number as a Save the dial number as the forward destination forwarding destination for the selected line Symb Symbols Entering a username or Select the set of symbols available on the keypad while entering data 7 Appears only if the PROXYn_MAIL_NOTIFY is configured A message center contact address must be defined for the proxy used by the selected line 62 PN 1725 36038 001_B doc Using the SIP Handset Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines Pressing the LINE key from the active mo
19. the number 2 Listen for the ring to indicate the alerting of the called party Note Line 1 is the default line Place a call from Favorites menu Press START or Spkr Listen for dial tone Press the FAVR softkey Use the Nav keys to navigate to the desired entry Select the entry by pressing NavOK Press START or NavOK to place the call O m BE WN PN 1725 36038 001_B doc 65 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP If you want to Then Place a second call 1 To get a dial tone for the second call press LINE and NavOK a If the handset has multiple lines press LINE the line number b Press NavOK e The first call is automatically placed on hold e The second call appears in a new call tab 2 Dial the number to place the second call 3 Use the Nav lt gt keys to toggle between calls Place acallona 1 Press the LINE key EF Navigate to the desired line and press NavOK or press the number of the line 3 Dial the number 4 Press START or NavOK to initiate the call Answer a call e Press START and hold the handset to your ear e Press NAV OK and hold the handset to your ear e Press the Answ softkey and hold the handset to your ear e Press the Spkr softkey and speak towards the handset Reject a call Press the Rej softkey to reject the call and allow the SIP server to redirect the call elsewhere usually to voicemail Answ
20. to 0 0 0 0 when a call is put on hold PROXYn HOLD IPO is not reguired for current versions of Asterisk For older PBXs that require this set this to enable PROXYn_HOLD_IPO enable PROXY1_PRACK enables ACK d provisional responses to INVITE requests The PRACK mechanism will be used if this switch is enabled and the Proxy server specifies support for the PRACK mechanism PRACK is NOT SUPPORTED in current versions of Asterisk but is to be supported on subsequent versions PRACK should not be required on local area networks PROXY1 PRACK disable Favorites in the allusers file will be present in the favorites on all handsets The username can be blank and can include escaped chars Useful features can be included such as call forwarding or dialing voicemail FAVORITE FAVORITE 1234 Site Security 98 Call Forwarding PN 1725 36038 001_B doc 55 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Sample handset specific file Configuration file format example Codec preference order only This does not enable disable codecs Optional can be G 711 ulaw g 71lu G 711U g71lu G 711U etc if g7llu is omitted it will be added to end of list if g711a is omitted it will be added to end of list after u CODECS g7llu g711a One PROXYn PBX Call Server is required additional ones are optional as you can register secondary line appearances with other PROXY server
21. to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP server PN 1725 36038 001_B doc 91 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action DL Not On Sector Handset software download files are incorrect or corrupted Download new software from the Polycom website per Software Maintenance DO NOT POWER OFF The handset is in a critical section of the software update None Do not remove the Battery Pack or attempt to power off the phone while this is displayed Doing so may require the handset inoperable Duplicate IP The handset has detected another device with its same IP address If using DHCP check that the DHCP server is properly configured to avoid duplicate addresses If using Static IP check that the handset was assigned a unique address Erase Failed Download process failed to erase the memory in the handset Operation will retry but may eventually report the error int error OF Power cycle the handset Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory None When the progress bar fills the display line the erase operation is complete Do not turn the handset off during this operation Files Too Big Handset software download files are incorrect or corrupted Download new so
22. transmit interval PN 1725 36038 001_B doc 29 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Network Config 30 To optimize battery life the interval between sending out ELP updates will vary based on handset state It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes If improved tracking capability is desired set the transmit interval for a shorter time between ELP updates Increasing the frequency of transmissions will decrease battery life Location Server IP Allows the user to statically enter the IP address of the EPE Enter the IP address and press NavOK to save Ekahau clients are not expected to find the EPE automatically Regardless of the handset s selection of DHCP or static IP the EPE IP address must be statically entered in the Ekahau admin menus or HAT ELP Port Allows the user to select the port number which ELP updates get sent to at the Location Server IP address It must match the value configured in the Ekahau Positioning Engine for proper functionality The ELP port number must be greater than zero and less than 65536 Default is 8552 Enter the port number and press NavOK to save IP Addresses There are two modes in which the handset can operate DHCP enabled or Static IP Select the mode for operation from the IP Address menu Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP Address each time the hand
23. 038 001_B doc Troubleshooting Message Description Action Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file None When the progress bar fills the display line the update operation is complete on that file Do not turn the handset off during this operation Wait for bandwidth The phone is waiting for bandwidth No action required You will have the sufficient for voice communication option of pressing END to abort the phone call Waiting Handset has attempted some None The handset is waiting for a operation several times and failed specified period of time before attempting that operation again Wrong Code Type The software loaded into the handset is incorrect for this model phone Replace the software image on the TFTP server with software that is correct for the handset model PN 1725 36038 001_B doc 97 Appendix A Regulatory Domains This table details the specifications for regulatory domain settings Polycom recommends that you check with local authorities for the latest status of their national regulations for both 2 4 and 5 GHz wireless LA
24. 16 characters 49 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 50 e Generic file information should contain proxy server information and other SIP system data e Specific file information should contain data specific to each user such as authentication credentials and line appearance data e Some parameter lines accept more than one value separated by a colon or semicolon character as defined in the following table e Any line that begins with a pound sign is ignored e In general space characters are ignored Space characters may be included in string values by replacing the space with 20 or by enclosing the string in quotes e If necessary other special characters may be included by using a hexadecimal representation hh where hh is the representation of the character e Lines may appear in any order although maintenance may be simplified by preserving the order in the supplied example file Program each of the files according to the following instructions The generic file sip_allusers cfg The generic configuration file provides system information common to all handsets The handset specific files e g sip_3001 cfg The handset specific configuration file provides specific information for the handset to identify itself and communicate to other phones Each handset must have its own file with a unique filename You may use the same parameters as the generic file when pr
25. 20 8030 Wireless Telephone Overview The SpectraLink 8020 8030 Wireless Telephones are mobile handsets for workplace IP telephone systems The handsets operate over an 802 11b wireless Ethernet LAN providing users a wireless voice over IP VoIP extension By seamlessly integrating into a SIP environment handset users are provided with high quality mobile voice communications throughout the workplace The handset gives users the freedom to roam throughout the workplace while providing all the features and functionality of a SIP desk phone The handsets reside on the wireless LAN with other wireless devices using direct sequence spread spectrum DSSS radio technology The handset radio transmits and receives packets at up to 54 Mb s In the SIP environment the handsets support up to three proxy servers Each handset may have five line appearances and two calls per line Each handset may have up to 10 sets of credentials to identify itself by current user SpectraLink Voice Priority SVP and Quality of Service PN 1725 36038 001_B doc SVP is the SpectraLink quality of service QoS mechanism that is implemented in the handset and an access point AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay SVP is fully compatible with the IEEE 802 11 stand
26. 5 minutes 10 minutes Enter IP ELP Port Enter Port 8552 PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration 1st level 2nd level 3rd level 4th level 5th level Network Config IP Addresses Use DHCP Static IP SS ID enter Security None WEP WPA2 PSK WPA PSK Cisco FSR PN 1725 36038 001_B doc Phone IP Default Gateway _ Subnet Mask TFTP Server IP Syslog Server IP Time Server IP _ SVP Server IP SIP TFTP Svr IP OAI Server IP Open System _ Shared Key Authentication Enable WEP _ Disable WEP i Key Information Default Key _ Key Length i Key 1 4 Rotation Secret Passphrase _ Pre Shared Key Passphrase Pre Shared Key Username Password 25 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 1st level 2nd level 3rd level 4th level 5th level Network Config Reg Domain 01 02 03 04 05 06 07 gt 802 11 Config a gt 802 11a 5 150 5 250 5 250 5 350 DFS 5 470 5 725 DFS 5 470 5 650 DFS 5 725 5 825 5 725 5 850 b amp b g mixed g only gt Transmit Power 5mW 7dBm 10mW 10dBm 20mW 13dBm 30mW 15dBm 40mW 16dBm 50mW 17dBm 100mW 20dBm Subbands have not been established for the b and b g mixed or the g only mode at this writing Provision is made in the software to accommodate t
27. Download new software from the incorrect or corrupted Polycom website per Software Maintenance Bad Program File Handset software download files are incorrect or corrupted Download new software from the Polycom website per Software Maintenance Bad SIP TFTP IP A bad unicast address has been entered for the SIP TFTP server in static entry mode Re enter the correct IP address in the administrative menus for static IP addresses battery icon Battery Low beep audio Low battery In call the battery icon displays and a soft beep will be heard when the user is on the handset and the battery charge is low User has 15 30 minutes of battery life left Not in call The battery icon displays whenever the battery charge is low The message Battery Low and a beep indicate a critically low battery charge when user is not on the handset The handset will not work until the Battery Pack is charged Battery Failure The Battery Pack is not functioning Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack Only SpectraLink Battery Packs will work Battery Failed Battery Pack is damaged or incompatible with handset Replace the Battery Pack with a new or confirmed SpectraLink Battery Pack Only SpectraLink Battery Packs will work Can t Renew y y DHCP server IP address Configuration problem Check the IP DHCP DHCP server is not responding to addr
28. Link 8020 8030 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation The software versions that are running on the handsets can be displayed during power on by holding down the END button Firmware Version is also an option on the Config menu Polycom Customer Service or an authorized dealer will provide information about software updates and how to obtain the software for example downloading from a website Upgrading Handsets After software updates are obtained from Polycom they must be transferred to the appropriate location in the LAN to update the code used by the handsets SpectraLink 8020 8030 Wireless Telephones allow over the air transfer of software updates from the designated TFTP server to the handsets The downloader function in the handset checks its software version every time the handset is turned on If there is any discrepancy the handset immediately begins to download the update Normal Download Messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded Erasing Memory Handset has determined that a download should occur and is erasing the current software fro
29. Ns Boma 802 11 Mode Band Channels Re ne d A Sak EE ee Countries gi a 20 mixed 24000 2 4745 GHz 1 11 nia 100mW 20dBm R W a 5 1500 5 2500 GHz 36 48 No 50mW 17dBm Mexico 5 2500 5 3500 GHz 52 64 Yes sa 5 4700 5 7250 GHz 100 140 _ Yes 100mW 20dBm 5 7250 5 8250 GHz 149 161 No gt R mixed 24000 2 4845 GHz 1 13 nia Europe Australia a 5 1500 5 2500 GHz 36 48 No 100mW 20dBm New Zealand 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 _ Yes oe i Aa mixed 2412 0 2472 0 GHz 1 13 nia gapan a 5 1500 5 2500 GHz 36 48 No HOPI kega 5 2500 5 3500 GHz 52 64 Yes 04 A e 2 4000 2 4835 GHz 1 13 nia indapore g mixed a 5 1500 5 2500 GHz 36 48 No EE 5 2500 5 3500 GHz 52 64 Yes ne aa mixed 24000 2 4845 GHz 1 11 nia korea a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes OOM ZAR 5 4700 5 6500 GHz 100 124 _ Yes 5 7250 5 8250 GHz 149 161 No PN 1725 36038 001_B doc 99 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Domain Identifier 06 07 802 11 Mode Band Channels Benue d alie na mixed 24000 2 4745 GHz 1 11 n a a 5 2500 5 3500 GHz 52 64 Yes 100mW 20dBm 5 4700 5 7250 GHz 100 140 Yes 5 7250 5 8500 GHz 149 165 No x 6 mixed 24000 2 4845 GHz 1 13 n a 100MW 20
30. Polycom offers the product with both 40 bit and 128 bit encryption The latest software versions are required to support the features described in this document Quick Start Guide 1 A wireless LAN must be properly configured and operational through the use of 802 11 wireless APs 2 A TFTP server must be available on the network in order to load the appropriate software onto the handsets See Chapter 3 Software License and Protocol Management for detailed instructions for loading software on handsets 3 The supported SIP system components must be connected to your network and completely operational PN 1725 36038 001_B doc PN 1725 36038 001_B doc SpectraLink Wireless Telephone Overview The SpectraLink 8000 SVP Server which facilitates the QoS on the wireless LAN for the handsets must be on the same subnet as the handsets and have the proper versions of software Ensure you have the following versions for the SpectraLink 8000 SVP Server 173 svpl00 toc 174 zvmlinux 175 flashfs Visit http www spectralink com softwareUpdates to download the latest handset software and any updates to the Spectral ink 8000 SVP Server software Install the correct handset software per Chapter 3 Software License and Protocol Management section Configuration Process Install any updates to the SpectraLink 8000 SVP Server software per SpectraLink 8000 SVP Server Administration Guide for SIP Chapter 5 Software Maintenance Ensure
31. Reg Domain information Ensure the Telephony Protocol menu option is set to 36 This ensures the handset will check for the proper SRP files each time it powers on Ensure security settings are properly programmed Power cycle the handset The SIP code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware During the second download evolution the handset receives code from the TFTP server for system configuration and for its own settings Once this second evolution is complete the handset is ready to use PN 1725 36038 001_B doc PN 1725 36038 001_B doc Software License and Protocol Management For future software upgrades simply update the files that are stored on the TFTP server Each time the handset is powered on it will check with the TFTP server to ensure it has the proper software version 45 SIP Integration Factors PN 1725 36038 001_B doc CODECs The SpectraLink 8020 8030 Wireless Telephones are compatible with the G 711u law and G 711a law codecs There is no setting required on the handset DHCP Dynamic Host Configuration Protocol DHCP is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters such as an IP address subnet mask default gateway and o
32. SIP Diagnostics Enabled 76 Diagnostics is used to evaluate the overall quality of the link between the handset AP and infrastructure side equipment such as IP PBX SpectraLink 8000 SVP Server and gateways Unlike Site Survey Diagnostics is used while the functional code is running and during a call When Diagnostics is enabled in the Admin menu the handset can display diagnostic screens any time it is in active mode The display of information is instigated by pressing the Nav lt or Navb key Only four of the diagnostic counters listed below can be shown at a time Pressing the Nav keys multiple times will cycle through the various counters and the normal off hook IP PBX display The numeric icon at the top of the display indicates what screen number is being displayed For example The first time the Nav key is pressed the 1 icon is shown and the first four counters are displayed The next time it is pressed the 2 icon is shown and the next four counters are displayed The counters will be cycled through in this fashion until there are no more counters to be displayed After all the counters have been displayed the screen returns to the normal off hook IP PBX screen The information provided by Diagnostics includes Screen 1 e Missed receive packet count since power up MissedRcvCnt e Missed transmit packet count since power up MissedXmtCnt e Receive retry count since power up RxRetryCount e Transmit retry cou
33. XXXXXXXX Handset did not receive association settings response from AP displays MAC of Ensure AP is configured per failing AP Configuration Guide Try another AP Auth Failed X X AP MAC address Check handset and AP security XXXXXXXXXXXX Handset authentication was refused by settings AP displays MAC of failing AP Ensure AP is configured per Configuration Guide Try another AP Auth Timeout x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset did not receive authentication settings response from AP displays MAC of failing AP Ensure AP is configured per Configuration Guide Try another AP Bad Code Type xx Expected Code Type yy xx yy software license types Handset software does not match current handset license selection Download new software from the Polycom website per Software Maintenance PN 1725 36038 001_B doc 89 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action Bad Config Some needed configuration parameter Check all required handset has not been set configuration parameters for valid settings Bad ESSID The handset is configured for static Enter an ESSID in the configuration ESSID as opposed to Learn once or settings or change to one of the Learn Learn always and no ESS ID has modes been entered Bad Phintl File Handset software download files are
34. and it will be marked with a transfer icon 2 Navigate to the second call already on hold 3 Press the Resm softkey and tell the other party that the call will be transferred 4 Press FCN and select the Transfer option by pressing NavOK 5 Press the END key to return to standby Silence the ringing Press the END key to silence the external speaker ring and convert to in ear speaker ringing External speaker ringing will resume when the next incoming call is received while the handset is in standby mode 68 PN 1725 36038 001_B doc Using the SIP Handset If you want to Then Change the ring volume Press the up down volume buttons on the side of the handset during ringing or while the handset is in standby mode Adjust the speaker volume While speakerphone is active press the up down volume buttons on the side of the handset during the call Adjust the headset volume While the headset is plugged in press the up down volume buttons on the side of the handset during the call Mute Unmute a call Press the Mute softkey When the handset is muted the audio flowing icon S changes to the audio receive only icon Press the Mute softkey again to restore audio pickup End a call Press the End softkey to maintain the active mode and view the active calls Press the END key on the keypad to return to the standby mode Change the profile Press the Prof softkey
35. and use the Nav keys to select a new profile while in standby mode The selected profile is marked with an asterisk Open Config menu Press the Cfg softkey from standby mode Turn on the backlight The backlight comes on when any key is pressed or when there is an incoming call and stays on for 10 seconds It turns off if another key is not pressed within that period Resume a call on hold from standby Press the Resm softkey If more than one call is on hold use the Nav gt keys to select the call you wish to resume and press the Resm softkey or NavOK PN 1725 36038 001_B doc 69 Testing a Handset PN 1725 36038 001_B doc Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area 1 Power on the handset by pressing the END key A series of messages will be displayed as the handset acguires the system The handset should display the user extension Place a call and listen to the audio guality End the call by pressing the END key Place a call to the handset and verify ring answer clear transmit and clear receive audio Use the softkeys to verify all softkey programmed features on the handset Press the END key Any line indicators should turn off and the extension number display will return If any of these steps fails to operate as described refer to Chapter 11 Troubleshooting for corrective a
36. annels Time Zone Worldwide time zone options are available Greenwich Mean Time GMT is the default 27 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 28 Daylight Savings The handset may be adjusted for daylight savings time Password Enable Disable Change The password option controls access to the Admin menu It is enabled by default with the password 123456 The Password option operates as a toggle between Enabled and Disabled The info line will display the current state Press NavOK to change the password protection state To modify the password requirement the default or previously set password must be entered to verify the change Change Password will appear only if the password is enabled The password is disabled by default The password must be set in each handset for which controlled access is desired SIP Registration Individual handsets may be configured to correspond with the SIP configuration information in the TFTP server The handset is then automatically identified at startup If username and password information is not configured in the Admin menu then this information will be requested at startup In either case the username must agree with a corresponding configuration file See Chapter 5 Programming the SIP Handset Features section SIP TFTP Server Configuration Files Login allows you to specify a username and password for automatically acquiring SIP configuration informat
37. ards The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with the AP to provide quality of service QoS on the wireless LAN Voice packets to and from the SpectraLink 8020 8030 Wireless Telephones are intercepted by the SpectraLink 8000 SVP Server and SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP encapsulated for prioritization as they are routed to and from a SIP proxy server See the SpectraLink 8000 SVP Server Administration Guide for SIP document for detailed information about this device SpectraLink 8020 8030 Wireless Telephone Security c SpectraLink 8020 8030 Wireless Telephones support the 802 11i standard including Wi Fi Protected Access WPA and WPA2 in the pre shared key PSK mode As vendors introduce access points APs that are eligible to become Wi Fi CERTIFIED for WPA PSK and or WPA2 PSK Polycom will determine compatibility with the SpectraLink 8020 8030 Wireless Telephones and include these APs on the Polycom WLAN Compatibility Table SpectraLink 8020 8030 Wireless Telephones support basic WMM as part of the 802 11e standard If the AP supports WMM the handset automatically discovers and uses it WMM does not replace the SpectraLink 8000 SVP Server as described in the first paragraph WMM settings must be configured on the SpectraLink 8000 SVP Server The SpectraLink 8020 8030 Wireless Telephone supports Wired Equivalent Privacy WEP as defined by the 802 11 standard
38. are present Certain AP Ethernet switch combinations establish a Layer 2 tunnel across subnets that enable the handsets to roam Without this capability any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Ensure that all your APs are attached to the same subnet for proper operation The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within range of APs on the new subnet Note that the wireless telephones cannot roam across subnets since they cannot change IP addresses while operational Please see Best Practices for Deploying Enterprise Grade Wi Fi Telephony for detailed configuration information TFTP Server IP The IP address of a TFTP server on your network which holds software images for updating the handsets and contains the handset files If this feature is configured not set to 0 0 0 0 or 255 255 255 255 with either Static IP configuration or using DHCP option 66 TFTP server or the boot server next server siaddr field the handset will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all handsets in your network are kept up to date with the same version of software Syslog Server IP The IP address of the syslog server See the Diagnostic Tools section for more information
39. ction 71 8 Diagnostic Tools Run Site Survey Diagnostics Enabled and Syslog Mode are three diagnostic tools provided to assist the wireless LAN administrator in evaluating the functioning of the SpectraLink 8020 8030 Wireless Telephone and the system surrounding it Diagnostic Tools are enabled in the Admin menu Run Site Survey Site survey is used to evaluate the facility coverage before certifying that an installation is complete It can also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to scan an area to look for all APs regardless of SSID The information available through the site survey includes e SSID e Beacon Interval e Information regarding support of 802 11d 802 11g 802 11h and other 802 11 amendment standards as required e Current security configuration Start the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the test is started it is by default in single SSID mode When the Any soft key is pressed softkey A all APs regardless of SSID are displayed and the softkey changes to say MylD Pressing the MylD soft key will revert to the single SSID mode and change the softkey back to Any The display would look like the following for the multiple AP mode PEPER R Z RR R PR lt RAR R R HEER eR HEER Re HEER HR oa N NM DD ND NO DP DD ND www amp WWW UO RR R MR o BRR HL
40. ction in the SIP environment it downloads two files from the root directory of the SIP TFTP server during startup The first file contains generic system information and is downloaded by every handset during the power up sequence A second file unique for each handset is then downloaded It contains specific information for each handset such as username password and line appearances Both of these files must be written locally SIP TFTP Server Configuration Files PN 1725 36038 001_B doc The two file types generic and specific are identical in format Any or all of the configuration information can be contained in either file Any information in the specific file that conflicts with the information in the generic file will take precedence over that in the generic file Authentication information will be accepted from both files For ease of administration it is recommended both file types be utilized Guidelines e The files are in plain text US ASCII The general form of the configuration file data is parameter value e The generic filename must be SIP_allusers cfg e Each specific filename must have the form of SIP_username cfg where username is as assigned to each individual user by the system administrator See Chapter 2 SpectraLink 8020 8030 Wireless Telephone Configuration section The Admin Menu subsection SIP Registration e Username parameters are alphanumeric no spaces no punctuation case is ignored 1
41. dBm a 5 1500 5 2500 GHz 36 48 No 50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 100mW 20dBm 5 7250 5 8250 GHz 149 161 No Countries Taiwan Hong Kong 100 PN 1725 36038 001_B doc Index A Access point Coverage sr ed LD tes eo Ek se ese ES 75 Coverage test issie nes ees Se BEE NN sege ee Pie 83 Access point description esse se se ee se ee 13 c Capacity wee N 87 Checking code WE ee Oi AG dala 85 Customer Support Hotline ese sesse sesse se se ees 4 D Download messages Failure or RecOVer iese sees estes Ge se se ee 86 Normal si ss iss ese rd se es Ee ees EER PRE Ve ede Gee GESE ER GR ee eke 85 E Erasing MEMOTY Lesse esse se see ee ee e ie He ee ee 85 Ethernet Switch description sees sesse se se ees 14 H Hotline sata EE an eanas 4 N NetLink SVP Server iese esse ee se se se Ge Ge se Ge ee 13 O OAI PN 1725 36038 001_B doc OAT Gateway Es Ese ese dees en adna OAT Ony OE es eed ese se EE Se de OAT Servet TIP sessie se Ge Eg ese SE Ee ge ee ODSEUEHOTIS is iese es sd ia en Out of TAN Se visit ote ee tai AN ESEG R Regulatory Domain ee se eee se se se Restore Defaults esse see ee ee ee ee S Site Certification SpectraLink Voice Priority SVP Pe dies ai Status messi ges ee ee ee ge Ge ee ge T Transmission obstructions 111 1111111111 U Updating code ee ee Ee Ee Ge Ge Ge Ge se
42. de displays a menu of line appearances as programmed in the SIP TFTP configuration file The LINE key can be pressed while the handset is in the standby mode to activate the handset and to activate a new call on the selected line The currently selected line is indicated by an asterisk Lines for which the corresponding proxy server has outstanding new mail are flagged with plus characters Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu Exit the LINE display by pressing a line number key to start a new call on the selected line and put any other call on hold or by pressing the END key to exit without starting a new call Press the More softkey to page through additional items on the Line menu Symbol menu The symbol menu allows you to change the set of characters available for data entry through multiple key presses of the dial pad keys While dialing a number or entering login information press the Symb softkey to view a menu of possible sets of characters that can be entered using multiple key presses of the dial pad keys Normally a simple numeric mode is selected selecting other symbol modes allows convenient access to the complete printable US ASCII character set The following table shows what characters are available through repeated key presses in various symbol modes Key Number English Nu
43. dence PBX Continuous Short Pulse Long Pulse Ring Tone i Tones 1 10 Ring Volume Volume mL Vibrate Off Cadence PBX Continuous Short Pulse Long Pulse PN 1725 36038 001_B doc 39 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Ring in Headset Ring in Speaker _ Warning Tones _ Disable Enable Key Tones Disable Enable Disable Enable Config menu 2 level 3 level 4 level 5 level 6 level Noise Mode Normal High Severe Phone Settings Keypad Autolock Display Contrast Disable 5 Seconds 10 Seconds 20 Seconds Use Hearing Aid Use No Hearing Aid Play Startup Song Inhibit Song Predial Disable Enable Set Contrast High and Severe noise modes increase microphone speaker and ring volume settings above Normal mode baseline All measures ate approximate 40 Microphone In ear speaker Ring volume High 12dB 6dB 3dB Severe 18dB 12dB 6dB PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration Config menu 2 level 37 level 4 level 5 level 6 level Push to talk Default Channel Channel 1 Channel 24 Subscribed Channel 1 Channels Channel 2 Channel 3 Channel 24 PTT Audio Audio Volume Volume PTT Tt PTT Tone Tone Volume Volume PTT Tt System Info Phone IP Address Alias IP Addres
44. e that these are merely samples and will not work on your system as written here or as downloaded Your configuration files must be locally programmed according to your site requirements SIP_allusers cfg SIP ALL USERS Configuration file example Configuration file format example with explanatory text Codec preference order only This does not enable disable codecs Optional can be G 711 ulaw g 71lu G 711U g7llu G 711U etc if g7llu is omitted it will be added to end of list if g71la is omitted it will be added to end of list after u CODECS g711u g7 lla One PROXYn PBX Call Server is required additional ones are optional as you can register secondary line appearances with other PROXY servers PROXY1_ADDR 10 0 0 138 5060 PROXY2_ADDR 172 29 0 140 5060 ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server If omitted the ProxyDomain defaults to the IP address of the proxy server below are examples of different ways to specify a domain PROXY1_DOMAIN plcmengr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN ax1x engr local PROXY1 MAIL SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not subscribed automatically at registration It is almost never required in current versions of Asterisk to specify this If you are using Asterisk non business edition before v1 2 this is necessary Th
45. ea covered by the wireless LAN APs Service is restored if the user moves back within range If a call drops because a user moves out of range the handset will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular AP may be filled If this happens the user will hear three chirps from the handset The user can wait until another user terminates a call or move within range of another AP and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another AP Due to range limitations this may be the same as moving out of range 87 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Transmission obstructions Prior to system installation the best location for APs for optimum transmission coverage should have been determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding rearranging APs Configuration Problems 88 Certain problems are associated with improper configuration of either the SIP system or the handset Configuration problems are generally corrected by changing the configuration on the SIP system or on the handset There may also be incorrect programming of the AP See the Configurat
46. easons AUTH username password AUTH 3001 3001 Line definitions Each definition should have LINEn LINEn_PROXY and LINEn_CALLID LINEn is the dial number LINEn_PROXY is the PROXYn server this line should register with typically defined in sip_allusers cfg LINEn_CALLID is shown on the standby display of 8020 8030 phones but not 8002 or e h340 i640 phones The Asterisk Server converts the callID information to alternative forms defined in the Asterisk configuration files for display at the far end of a phone call Up to 5 line definitions can be made for each user Line definitions do not necessarily have to have different extensions LINE1 3001 LINE1_PROXY 1 LINE1_CALLID Mouse Mickey lt He RR RR FR WR WR WR WR EEE PN 1725 36038 001_B doc 57 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Two lines may map to the same extension to allow second incomming calls LINE2 3001 LINE2 PROXY 1 LINE2 CALLID Brady Marsha LINE3 LINE3 PROXY LINE3_CALLID 3002 1 Drew Nancy LINE4 804 LINE4_ PROXY 3 LINE4_CALLID Sip User 4 LINES 1014 LINE5_PROXY 2 HLINE5_CALLID Sip User 5 Favorite Dialed Number list You can define up to 8 total entries including any defined in sip allusers cfg You can enclose a string in quotes to allow for spaces Each favorite can be complete SIP URI Format is FAVORITE dial_string username Fe RR RR OR WR R WR GR dE The user
47. ength icon in the same location as the Voicemail icon During character entry Indicates current data entry symbol mode Call status icons Function On hook icon Solid when idle Flashes while in standby mode to indicate that at least one call is still active or on hold Flashing when incoming call is ringing Off hook icon Solid when a call is being dialed Hold icon Call is on hold Transfer icon Call is in the process of being transferred Audio flowing icon Audio is flowing both ways on a call Audio receive only icon Locally muted flash or far end hold with no music on hold No audio icon No audio is flowing Call is terminating or far end hold with audio disable PN 1725 36038 001_B doc Displaying menu Displaying call status Entering login name NavOK functions The NavOK key acts as a fifth softkey with implicit functionality as follows State Dialing Answering Holding NavOK key function Place phone call Answer a phone call Resume audio Select the highlighted menu option Using the SIP Handset Resume audio on the currently selected call and place previous call on hold If the selected call is ringing the call will be answered or login password Save name or password and proceed with startup Softkeys Softkey Name Displayed during Press to lt lt Cursor backward Entering a dial number Move the cursor back one position gt gt Cursor
48. er SVP server and then powered on before the previous server has had time to determine that the handset is no longer connected to it The problem should go away after about 30 seconds Must Upgrade SW Handset software is incompatible with hardware Download new software from the Polycom website per Software Maintenance Net Busy XXXXXXXXXXXX x X AP MAC address Handset cannot obtain sufficient bandwidth to support a call displays MAC of failing AP Try the call again later No DHCP Server Handset is unable to contact the DHCP server Check that DNCP is operational and connected to WLAN or use Static IP configuration in the handset No ESSID Attempted to run Site Survey application without an ESSID set Let handset come completely up Statically configure an ESSID in the Admin menu No Func Code Handset software download files are incorrect or corrupted Reconfigure the handset to gain access to the WLAN and download new code No Host IP The handset is configured for static IP as opposed to use DHCP and no valid host IP address the handset s IP address has been entered Enter a valid IP address in the configuration settings or change to use DHCP No IP Address Invalid IP Check the IP address of the handset and reconfigure if required No SIP DHCP DHCP is configured but no valid SIP option 43 was found Check DHCP configurati
49. er a call on a If another call comes in on a different line a new call icon flashes and a tone second line sounds in the audio stream until the call is answered the first call is terminated the caller hangs up or the call transfers to voicemail 1 To view the caller ID of the incoming call without interrupting the active call press Nav gt The original call s audio remains active The display now shows information about the incoming call 2 Press NavOK START or Answ to place the current call on Hold and answer the second call or Press Rej to redirect the incoming call to voicemail or as otherwise programmed Navigate among call Use Nav gt and Nav lt tabs 66 PN 1725 36038 001_B doc Using the SIP Handset If you want to Then Forward calls Calls may be forwarded on a per line basis The Line menu display will indicate if a line is forwarded by a gt character followed by the destination address e When a line is forwarded the standby screen displays the forwarding status unless the do not disturb feature is enabled e If your handset has multiple lines set or clear forwarding for each line individually 1 Press START or press Line and a line number to select the line that you want to be forwarded 2 Press FCN and select the Set Clear Forward item from the FCN menu using a digit key or NavOK key 3 Enter the forwarding number for the indicated line 4 Press NavOK to save T
50. ersists contact Polycom Technical Support and report the error DHCP Error 1 5 DHCP Error 1 DHCP Error 2 DHCP Error 3 DHCP Error 4 DHCP Error 5 The handset cannot locate a DHCP server It will try every four seconds until a server is located The handset has not received a response from the server for a request to an IP address It will retry until a server is found The server refuses to lease the handset an IP address It will keep trying The server offered the handset a lease that is too short The minimum lease time is 10 minutes but Polycom Engineers recommend at least one hour minimum lease time The handset will stop trying Reconfigure the server and power cycle the handset Failure during WEP Key rotation process proprietary feature DHCP Lease Exp yyy Yyy Yyy yyy y y DHCP server IP address DHCP is not responding to renewal attempts at least one renewal succeeded The handset failed to renew its DHCP lease either because the DHCP server is not running or because the configuration has been changed by the administrator The handset will attempt to negotiate a new lease which will either work or it will change to one of the above DHCP errors 1 through 4 DHCP NACK error yyy yyy Yyy yyy y y DHCP server IP address DHCP server explicitly refused renewal The DHCP lease currently in use by the handset is no longer valid which forces the handset
51. erver configuration 16 No TFTP server address Check the TFTP server configuration 81 File put into memory did not CRC The handset will attempt to download the file again FF Timeout error TFTP server did not respond within a specified period of time Erase Failed Download process failed to erase the memory in the handset This operation will retry Waiting Handset has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again 86 PN 1725 36038 001_B doc 11 Troubleshooting On occasion you may run into transmission problems due to any number of factors originating from the wireless LAN SpectraLink 8020 8030 Wireless Telephones can exhibit transmission problems in several ways They can cease functioning properly display error messages or display incorrect data When using and troubleshooting handsets consider the following problem sources to determine the best method of approaching any specific situation Access Point Problems PN 1725 36038 001_B doc Most but not all handset audio problems have to do with AP range positioning and capacity Performing a site survey as described in this document can isolate the AP causing these types of problems If the handset itself is suspected conduct a parallel site survey with a handset that is known to be properly functioning In range out of range Service will be disrupted if a user moves outside the ar
52. es i b bbbbb sn ch bcn eeeeeeeeeee DGHI rrrerrrrrrrrrr x xXx x x mmm G gggg P ppp Pp Any Smr y PN 1725 36038 001_B doc Diagnostic Tools Where i index of selected AP value will be from 0 to 3 inclusive bbbbbb the last three octets of the BSSID for a discovered AP sn signal strength in dBm ch channel ben beacon interval eeeeeeeeeee SSID up to first 11 characters DGHI standards supported rrrrrrrr rates supported Basic rates will have a b following the rate more rates are supported than those displayed xxxx WMM or UPSD if those QoS methods are supported mmm security mode G gggg group key security P pppp pairwise key security Any MylD softkey to toggle between single SSID and any SSID modes Detl Smry softkey to toggle between the multiple AP display summary and the single AP display detail Numbers racing across the handset display indicate AP information is being obtained A Waiting message indicates the system is not configured properly and the handset cannot find any APs Solving coverage issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating them See Chapter 11 Troubleshooting section Access Point Problems for more information PN 1725 36038 001_B doc 75 SpectraLink 8020 8030 Wireless Telephone Administration Guide for
53. ess configuration in the DHCP YYy yyy yyy yyy initial renewal attempt server Charging The handset is charging in the desktop No action needed charger Charge Complete The handset is now fully charged No action needed Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded None this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement phone 90 PN 1725 36038 001_B doc Troubleshooting Message Description Action Checking DHCP IP The handset is retrieving DHCP information from the DHCP server None This is informational only CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the TFTP server is not corrupted Code Mismatch The software loaded into the handset is incorrect for this model handset Verify the License Management value is correct Replace the software image on the TFTP server with software that is correct for the handset model DCA Timeout The handset has detected a fault for which it cannot recover possibly due to a failure to acquire any network Turn the handset off then on again If error p
54. forward Entering a dial number Move the cursor forward in alphanumeric mode if the cursor is at the end of the line adds a space character Answ Answer Incoming call on the selected Answer the call equivalent to START line key Bksp Backspace Entering a dial number Delete the character prior to the character cursor position Back Back one screen Displaying a menu Exit the menu Dial Dial Call A dial number is being Initiate a phone call to the entered entered on the selected line dial number End End Call An active call on the selected Terminate the call without going back line to standby mode Favr Favorites Prior to entering the first Activate the Favorites menu character of a dial number Fwd Forward Definition Prior to entering the first Delete a previously defined forward character of a dial number destination Or initiate definition of a new forward destination PN 1725 36038 001_B doc 61 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP password Entering the digits of a number Softkey Name Displayed during Press to Hold Hold In an active call Place the call on hold The line status shows 2 when the call is on hold or S when audio is flowing Msg Message Initial dial screen when new Initiate a call to the specified line is selected and a dial message center contact address for tone is active prior to retrieval
55. ftware from the Polycom website per Software Maintenance Flash Config Error Handset internal configuration is corrupt Perform Restore Defaults operation via administrator menus or re program with Configuration Cradle Initializing The handset is performing power on None This is informational only initialization Initializing SIP The handset is performing a power on None This is informational only initialization of the SIP application The phone is initializing its data structures and attempting to access the SIP TFTP server and download the SIP configuration files Internal Err The handset has detected a fault from which it cannot recover Record the error code so it can be reported Turn the handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact Polycom Technical Support and report the error Multiple GW Res More than one SpectraLink 8000 SVP Server has responded Caused by two or more handsets sharing the same IP address Assign unique IP addresses to each handset 92 PN 1725 36038 001_B doc Troubleshooting Message Description Action Multiple SVP Reg y y SVP IP address This can happen if the handset has YYy yyy yyy yyy Handset received responses from been reconfigured to use a different multiple SVP Servers displays IP address of one responding SVP Serv
56. g registered model numbers 802X 803X Related Documents PN 1725 36038 001_B doc SpectraLink 8000 SVP Server Administration Guide for SIP 1725 36033 001 SpectraLink 8020 8030 Wireless Telephone SIP User Agent Features and Standards 1725 36037 001 Available at http www spectralink com resources manual netlink jsp Polycom WLAN Compatibility Table 1725 36040 001 Access Point Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to the type of access point Available at http www spectralink com resources wifi_compatibility jsp Best Practices for Deploying Enterprise Grade Wi Fi Telephony Available at http www spectralink com resources white papers jsp Open Application Interface OAI Specification Version 2 0 72 0052 00 Technical specifications available by request Please contact Customer Support SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Asterisk cmd VoiceMailMain Shows how to enter the Asterisk voicemail system its menu structure and related information Available at http www voip info org wiki index php page Asterisktemd VoiceMailMain Customer Support Hotline Polycom wants you to have a successful installation If you have questions please contact our Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time Icons and Conventions This manual use
57. gth Reason for handoff Other candidate APs MAC Signal strength Reason not used Security Error AP MAC AP signal strength Security mode Error details mode dependent Call Start Call type telephony OAI PTT AP MAC AP signal strength Call End AP MAC AP signal strength 80 PN 1725 36038 001_B doc Diagnostic Tools Audio stats AP MAC AP signal strength Payload size in msec Payloads sent Payloads received Payloads missed not received Payloads missed rate over last 5 seconds Payloads late Payloads late rate over last 5 seconds Average jitter Audio error threshold exceeded Sent if payloads missed rate or payloads late rate exceeds 2 or if the average jitter is over 2 msec Same as audio stats Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received TX dropped count TX drop rate over last 5 seconds TX retry count TX retry rate over last 5 seconds RX retry count RX retry rate over last 5 seconds Radio error threshold exceeded Sent if TX drop rate exceeds 2 or TX or RX retry rate exceeds 5 Same as radio stats Messages are formatted like the following example Jan 1 00 01 26 72 0090 7a02 2a1b 172 16 0 46 001a RStat AP 00 40 96 48 1D 0C 56 dBm Sent 783523 Recvd 791342 MS
58. he character to the left of the cursor by pressing the Del softkey To replace an entry delete it by pressing the Clr softkey and then enter the new data To edit an existing entry use Nav 4 and Nav to move the cursor position and then press the Del softkey to delete the character to the left Insert new data by pressing the buttons on the keypad Alphanumeric entries Key caps CAPS 11 1 2 2abc 2ABC 3 3def 3DEF 4 Aghl 4GHI 5 SjkI 5JKL 6 6mno 6MNO 7 7pqrs 7PQRS 8 Btuv 8TUV 9 9wxyz 9WXYZ 0 0 0 1 8 t 5 lt space gt The following table lists the Admin menu items The default settings have an prior to the option Detailed descriptions of each item appear below the table 23 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Push to talk PTT Enable Disable Name Channels Priority Channel Password Enable Disable _ If Password is enabled _ Change Password DST No Adjust DST Auto USA DST Auto AUS DST Auto EURO Enable OAI _ Disable OAI Location Service Enable RTLS Disable RTLS Admin Menu 1st level 2nd level 3rd level 4 level 5th level Phone Config _ Telephony Protocol Type 036 Channel 1 Channel 2 Channel 24 ist Priority Channel OnOff Name Channel for each option Username Password Transmit Interval Location Server IP 1 minute
59. he near end Press END to quit The handset is waiting to acquire bandwidth required for voice communication Press END or wait until bandwidth is available Registering The handset has completed initialization of the SIP application and is attempting to register lines to the SIP proxy servers If registrations are failing the phone can stay in this state for a considerable length of time After the phone leaves this state press the LINE key to view what lines have failed to register Ensure usernames and passwords have been entered in administrative menus for registrations that have failed and that proxy information is correct in the SIP configuration files RTP Open Failed The handset attempted to open an RTP port for audio but was unsuccessful Verify that SpectraLink 8000 SVP Server capacity has not been exceeded Select License The correct protocol has not been selected from the license set Using the Admin menu select one license from the set to allow the phone to download the appropriate software Server Busy Handset is attempting to download from a TFTP server that is busy downloading other devices and refusing additional downloads None the handset will automatically retry the download every few seconds SIP Login Prompt for login information At power on initialization no username username and password was detected in the admin menu items for SIP registrations
60. hese ranges once established Until added selecting either of these two modes will immediately bring up Transmit Power options 26 PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration Error Handling Mode Halt on Error Restart on Error ist level 2nd level _ 3rd level 4th level 5th level Diagnostics Run Site Survey Diagnostics Mode Disable Enable Syslog Mode Disabled Errors Events Full Restore Defaults Phone Config PN 1725 36038 001_B doc Telephony Protocol Telephony Protocol lets you select the VoIP protocol that your site is licensed to download and run The SIP protocol used for the SpectraLink 8020 8030 Wireless Telephones requires license option selection 36 Any other protocol will cause the handset to malfunction Push to talk PTT PTT is disabled by default When enabled all 24 PTT channels are allowed by default To toggle the allowed status of any channel select Allowed Channels scroll to the channel to be disallowed and press NavOK Allowed channels are displayed with an asterisk in the left column Only those channels allowed in the Admin menu will appear on the Config menu where they can be subscribed to by the end user The priority channel labeled by default as channel 25 may be set and will be available to all PTT handsets When a PTT broadcast is made on the priority channel it will override any active PTT transmission on all other ch
61. ion If no username is specified the SIP handset will request username and password at startup and any additional registrations specified here are ignored The username should correspond to the primary line 1 dial number assigned to the user The username and password should also correspond to the authentication credentials as created by your system administrator for your primary line registration Usernames or passwords can be erased by selecting the item then pressing the Bksp softkey and then the Save softkey Reg 2 Reg 3 and Reg 4 allow you to specify additional authentication usernames and passwords that may be required by your handset for any additional line appearances registrations that may appear in the specific user s configuration file This information will be ignored if a Login username is not provided PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration OAI Enable Disable Polycom s Open Application Interface OAI enables third party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad Refer to the OAI Specification Version 2 0 documentation for information about administering the OAI Gateway and the services it can provide If you have an OAI Gateway installed in your system OAI may be optionally enabled in each handset You may select whether the handset should attempt to connect to the SpectraLink 8000 OAI Gateway by choosi
62. ion Guide for the AP in use at the site PN 1725 36038 001_B doc Handset Status Messages Troubleshooting SpectraLink 8020 8030 Wireless Telephone status messages provide information about the SpectraLink 8020 8030 Wireless Telephone s communication with the AP and host telephone system The following table summarizes in alphabetical order the status messages Message Description Action 3 chirps audio Handset is not able to communicate with the best AP probably because that AP has no bandwidth available None This is only a warning the call will hand off to the best AP once it becomes available Address Mismatch Handset software download files are incorrect or corrupted Download new software from the Polycom website per Software Maintenance ASSERT xxx c Line yyy The handset has detected a fault from which it cannot recover Record the error code so it can be reported Turn the handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact Polycom Technical Support and report the error Assoc Failed XXXXXXXXXXXX x x AP MAC address Handset association was refused by AP displays MAC of failing AP Check handset and AP security settings Ensure AP is configured per Configuration Guide Try another AP Assoc Timeout X X AP MAC address Check handset and AP security XXXX
63. ion timeout AscT association timeout AthF authentication failure AscF association failure SecT security handshake timeout SecF security handshake failure Cnfg AP not configured correctly for security QoS mode or infrastructure network Screen 4 Association count since power up AssocCount Re association count since power up ReAssocCount Association failures since power up AssocFailure Re association failures since power up ReAssocFail AssocCount n n n n n ReAssocCount nnnnn Ass ocFailure nnnnn ReAssocFai nnnnn Screen 5 e Security error count since power up Sec ErrCount e MAC sequence number of frame with last security error LstSecErrSeg Se c Ertr Count n LstSecErrSeq n 78 PN 1725 36038 001_B doc Syslog Mode r PN 1725 36038 001_B doc Diagnostic Tools A syslog server must be present on the network in order for the handset to send the log messages and have them saved The syslog server will be found with DHCP option 7 if the handset is using DHCP If static addresses are configured the syslog server s IP address can be configured statically in the Admin menu If the syslog server address is blank 000 000 000 000 or 255 255 255 255 or the handset is using DHCP and no option 7 is received from the DHCP server the handset will not send any syslog messages Admin menu options e Disabled turns syslog off e Errors causes the handset to log only
64. is example is actually specific for a line number 3001 PROXY1 MAIL SUBSCR sip 3001 vmail asterisk com 54 PN 1725 36038 001 B doc Programming the SIP Handset Features PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center notifications This option is deprecated and no longer needed in versions beyond e h340 1640 phones v108 011 Polycom 8002 phones v130 001 and Polycom 8020 8030 phones 131 001 Examples PROXY1 MAIL NOTIFY PROXY1 MAIL NOTIFY e RR RR JR JE dE asterisk 10 0 0 138 Sip asterisk 10 0 0 138 PROXY1 MAIL ACCESS is the main voicemail dial number Examples 4 PROXY1 MAIL ACCESS PROXY1 MAIL ACCESS PROXY1 MAIL ACCESS PROXY1 MAIL ACCESS 7999 sip 7999 10 0 0 138 7999 10 0 0 138 999 NI N N PROXY1_KEYPRESS_2833 controls generation of in stream RFC2833 formatted key press events Normally you want this to be disabled for Asterisk but it depends on your configuration and what you want to be able to do If you are going to do OAI integration this must be disabled The default is disable PROXY1_KEYPRESS_2833 disable PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP server for keypress events Normally you want this to be enabled If you are going to do OAI integration this must be enabled The default is enable PROXY1 KEYPRESS INFO enable PROXYn HOLD IPO controls setting of media stream IP destination
65. m memory This message also displays a progress bar When the progress bar fills the display line the erase operation is complete PN 1725 36038 001_B doc 85 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the handset displays the extension number and is ready for use Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process Message Description Server Busy Handset is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads The handset will automatically retry the download every few seconds TETP A failure has occurred during the TFTP download of one of the files x The file ERROR x yy number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error Check the TFTP s
66. mber English Punctuation 1 1 1 LN 1 1 2 2 abc2ABC 2ABCabc 2 3 3 def3DEF 3DEFdef 8a 3 4 4 ghl4GHI 4GHlghi 4 5 5 jKISJKL 5JKLjKI lt gt 5 6 6 mno6MNO 6MNOmno 6 PN 1725 36038 001_B doc 63 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 64 Key Number English Number English Punctuation 7 7 pqrs7PQRS 7PQRSpqrs 7 8 8 tuv8TUV BTUVtuv 18 9 9 wxyz9WXYZ 9WXYZwxyz _9 0 0 _0 lt gt 0 _ space 0 i BEAT ee t space space 1 Favorites menu The Favorites menu assists you in dialing by providing access toa predefined list of dial numbers The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry This might be the case for example if a PBX feature access code for call forwarding is defined in the favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature While in a dialing state press the Favr softkey to display a menu of pre defined numbers or names that can be dialed as programmed in the SIP TFTP configuration file When an item is selected from the list the dial number is displayed You may edit or add digits to the displayed number if necessary before pressing the NavOK key or START to place the call When using the Favorites menu
67. must be available on the network in order to load the appropriate software into the handsets Software versions required SpectraLink 8000 SVP Server 17x 028 or higher OAI Server MOG 600 54 032 or higher OAI Server MOG 700 82 017 or higher Finally ensure that the Battery Pack on the handset is fully charged 43 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Configuration Process 44 1 Download the latest SpectraLink 8020 8030 Wireless Telephone IP software from http www spectralink com softwareUpdates Load the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started The four files that are needed must be named usb downloader pdl4udsp bin functional filename pdl4csp bin phintl filename pi1400sp bin ota downloader pdl4odsp bin config file slnk_cfg cfg Use the Handset Administration Tool to set up the configuration of each handset to meet all essential requirements If not using the Handset Administration Tool ensure the following parameters are correctly set in the Admin menu for each handset See Chapter 2 SpectraLink 8020 8030 Wireless Telephone Configuration for detailed configuration instructions If statically assigning IP addresses ensure that the Phone IP Subnet Mask and Default Gateway information are accurate If using a DHCP Server ensure that the DHCP option is set Ensure the handset has properly configured SSID and
68. n a call press FCN and then select the transfer item by shortcut key or NavOK The current call will be placed on hold and it will be marked with a transfer icon XX A new call will be started and you will hear a dial tone 2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu 3 Press FCN and select the Transfer option again The marked call will be transferred to the number that you have entered 4 Press the END key to return to standby If the transfer fails you will see an error message and you can then pick up the original call by navigating to the marked call and pressing NavOK Transfer a call consulted 1 While in a call press FCN and then select the transfer item by shortcut key or NavOK The current call will be placed on hold and it will be marked with a transfer icon XX A new call will be started and you will hear a dial tone 2 Dial the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu Press NavOK or START to establish a second call Inform the person on the other end that you would like to transfer the call Press FCN and select the Transfer option to transfer the call O m A w Press the END key to return to standby Transfer an active call to a call on Hold 1 Press FCN and then select the Transfer option by pressing NavOK The current call will be placed on hold
69. n error occurs The Halt on Error option will cause the handset to stop operating if an error message is received Unless the error is a fatal one normal operation may be resumed by power cycling the handset The Restart on Error option will cause the handset to make every effort to reboot quietly and quickly to standby mode In either scenario a call in progress will be lost Error detail may be shown on the display captured by the syslog server and may also be available for downloading with the Handset Administration Tool PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration Restore Defaults The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults Admin Menu Default Table When the Restore Defaults option is selected administrative parameters will be reset to their factory defaults as shown in the table below The Telephony Protocol setting will not change User parameters will be reset per the table on page 41 Menu option Setting Sub option Sub sub option Default Phone Config EE RR ETE Allowed Channels Tall Name Channels None set Priority Channel Disabled Time Zone GMT Daylight Saving _ DST No Adjust Password Enabled aaa FE ai RT aie NE OAI Pp Enabled Location Service i RTLS Disabled Transmit Interval 10 mi
70. name can be blank and can include escaped chars FAVORITE 3001 Bob FAVORITE 3032 Jill in Accounting FAVORITE 3013 SoundPoint 3013 FAVORITE 3020 Jane FAVORITE 93035551212 Richard s Cell 58 PN 1725 36038 001_B doc Using the SIP Handset The Handset Display Indicator EE Wo R in ini 4 CoO my Me di PN 1725 36038 001_B doc When active the handset screen will display either a call status screen or one of several menu screens The call status screen has the following format Lil ES 1 Abc4 mp Line 1 3001 Enter Number XXXXXX_ abc lt 2 gt ABC This example shows two call tabs indicating that two calls are in progress The un selected call tab indicates that we have put another call on hold The call status icon for the selected call indicates that this call is being dialed The text indicates the selected call is on line 1 extension 3001 Enter Number indicates that the handset is ready to be dialed Once this call is connected the connected party s information will appear on the third line and the fourth line contains help or error messages as appropriate The softkeys during this action offer text editing functions System icons Function The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of range The voicemail icon is activated when a new voicemail message is received if the feature is supported by the
71. ndset specifically designed for mobile workplace use within a facility using SIP and an 802 11 wireless LAN The handsets are to be used on premises they are not cellular or satellite phones SpectraLink 8020 8030 Wireless Telephones use direct sequence spread spectrum radio technology DSSS to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority SVP SpectraLink 8000 SVP Server SVP is the SpectraLink quality of service QoS mechanism that is implemented in the AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay SVP is fully compatible with the IEEE 802 11b standard The SpectraLink 8000 SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN All SIP packets to and from the SpectraLink 8020 8030 Wireless Telephones pass through the SpectraLink 8000 SVP Server and are encapsulated for prioritization as they are routed to and from other SIP devices Access points Supplied by third party vendors APs provide the connection between the wired Ethernet LAN and the wireless 802 11 LAN Access points must be positioned in all areas where handsets will be used The number and placement of APs will affect the coverage area and capacity of the wireless system Typically the requireme
72. ng either the Enable or Disable options in this menu If OAI is enabled and an IP address called the OAI Server IP is available to the handset either via DHCP or Static IP configuration the handset will communicate with the OAI Gateway at power on and periodically while it is powered on If you don t have a SpectraLink 8000 OAI Gateway installed at your site you should disable the OAI feature to preserve network bandwidth and battery life Location Service Location service may be used to enable or disable the Ekahau Real Time Location System RTLS select a transmit interval or enter a static IP address for the Ekahau Positioning Engine EPE Location services capability is provided by the EPE 4 0 using Ekahau Location Protocol ELP See Ekahau s user documentation for more information RTLS Enable Disable The RTLS is disabled by default Press NavOK to toggle to the alternate setting When RTLS is enabled the handset will display the RTLS icon in the top center of the screen The ring indicator icon will take precedence over the RTLS icon i e the new icon will not be visible while the handset is ringing When ringing has ceased and the ring indicator becomes inactive the RTLS icon will again appear regardless of hook state Transmit interval Allows selection of 1 minute 5 minutes or 10 minutes for maximum time between transmit intervals Default transmit interval is 10 minutes Press NavOK to select the desired
73. nistration Guide for SIP 20 The active mode utilizes the most bandwidth and battery power To conserve these resources return the handset to the standby mode when a call is completed by pressing the END key Push to talk PTT mode The SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication While PTT is active the handset is in PTT mode It can receive regular phone calls in this mode When a regular phone call is answered the handset enters active mode Configuration menu mode When user preferences are being configured in the Config menu the handset is on but is not active It cannot receive calls while in the Config menu Messaging mode If text messaging functions have been programmed as in a nurse call system the handset is able to receive text messages While these messages are being accessed the handset is in messaging mode Incoming calls will ring with the second call ringing sound PN 1725 36038 001_B doc 2 SpectraLink 8020 8030 Wireless Telephone Configuration Each handset may be configured for site specific requirements by opening the Admin menu and selecting options or entering specific information Any settings entered in the Admin menu must conform to system settings Only the handset being configured is affected by the Admin menu settings The wireless telephone user may select several usability options from the Standby menu described below in the User
74. nt 245 MRcd 5674 BSnt 43 BRcd 10783 TX drop 43 0 0 TX retry 578 1 2 RX retry 1217 1 6 PN 1725 36038 001_B doc 81 Certifying the Handsets Prior to determining that an installation is complete test the handsets following the sequence given in the previous Testing a Handset section and conduct a Site Survey mode test according to the directions given in the previous Diagnostic Tools section The installation may need some adjustments Note any areas where coverage is conflicting or inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy See Chapter 11 Troubleshooting for clues to possible sources of difficulties If any adjustments are made to the system re test the device in the same vicinity to determine if the difficulty is resolved The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to a Polycom service engineer The coverage test will also require you to put the handset in Site Survey mode and walk the entire cove
75. nt since power up TxRetryCount MissedRcvCnt nnnnn MissedXmtCnt nnnnn RxRetryCount nnnnn TxRetryCount nnnnn PN 1725 36038 001_B doc PN 1725 36038 001_B doc Diagnostic Tools Screen 2 e Jitter average error or wobble in received packet timing in microseconds e Last successful transmit data rate LastRate e Gateway type GatewyType Jitter n n n n n Last Rate n n n n n GatewyTy pe mnemo Where mnemo a mnemonic that indicates what type of gateway is being used e 11Mb this system can run at full speed Screen 3 Screen 3 contains a list of the APs that are heard and the following parameters from each AP e Indicator as to whether this is the current AP or an index into the list of other APs heard C indicates current e Last 2 octets of the MAC address of the AP mmmm e Channel number ch e Signal strength ss e Either the 802 11 Association ID from the current AP or a mnemonic for the reason code indicating why the handset didn t hand off to this other AP C mm m m ch ss aid 1 mm m m ch SS mne m 2 mmmm ch SS mne m 3 mmm nm ch SS mne m Where AP mnem a mnemonic indicating the reason code e Unkn reason unknown e Weak signal strength too weak 77 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Rate one or more basic rates not supported Full AP can not handle bandwidth requirements AthT authenticat
76. ntials username The dial number or string that identifies the line appearance Generally an extension or phone number password a secure password created by the system administer which enables a handset to register and or function CODECS codec1 codec2 e g g 11u g711a g729 Comma separated list of supported codecs in order of preference Defaults to g711u g711a if either is omitted it will be added to the end of the list 3 For mail notifications in general you will need to define only one contact parameter for each proxy If the proxy server automatically creates and renews subscriptions when the handset registers then only the PROXYn MAIL NOTIFY contact need be specified If the handset must subscribe to a particular contact to get mail notification then only the PROXYn MAIL SUBSCR contact needs to be specified 4 Values as above 5 For Inter Tel SIP servers both PROXYn MAIL SUBSCR and PROXYn MAIL NOTIFY parameters must be set in the configuration file 6 WARNING providing credentials by using the AUTH parameters in the configuration files is a security risk and should be avoided by entering usernames and passwords in admin menu or by allowing the user to login at startup time Credentials entered here are in plain text and accessible by anyone who can access the TFTP server files Credentials stored in the SIP server or in the handsets are protected 52 PN 1725 36038 001_B doc
77. nts for use of SpectraLink 8020 8030 Wireless Telephones are similar to that of wireless data devices Access points must utilize SpectraLink Voice Priority SVP See the Polycom WLAN Compatibility Table for information about APs that support SVP 13 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Ethernet switch Interconnects multiple network devices including the SpectraLink 8000 SVP Server the proxy server s wired IP phones and the APs Ethernet switches provide the highest performance networks which can handle combined voice and data traffic and are required when using the SpectraLink 8020 8030 Wireless Telephones Although a single Ethernet switch network is recommended the handsets and the SpectraLink 8000 SVP Server can operate in larger more complex networks including networks with multiple Ethernet switches routers VLANs and or multiple subnets However in such networks it is possible for the quality of service QoS features of the SpectraLink 8000 SVP Server to be compromised and voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected Note that the SpectraLink 8020 8030 Wireless Telephones cannot roam from one subnet to another If routers and multiple subnets are in use the handsets must only use APs attached to a single subnet or be powered off and back on to switch to a diffe
78. numeric string entry technique Password Enter the password that corresponds to this Username k Consult the Configuration Guide for the APs installed in your facility 23 for information on which of the WPA versions are recommended by Polycom engineering Configure the recommended version on the AP and select the corresponding option on the Admin menu Regulatory Domain 802 11 Config Transmit Power Regulatory domain 802 11 configuration and transmit power are interdependent See Appendix A Regulatory Domains for regulatory domain setting specifications Polycom recommends that you check with local authorities for the latest status of national regulations for both 2 4 and 5 GHz wireless LANs FCC requirements dictate that the menu for changing the regulatory domain be available by password which in our case is the LINE key Press LINE and then navigate to the desired domain Press NavOK to set the domain 01 North America 02 Europe 03 Japan 04 Singapore 05 Korea 06 Taiwan 07 Hong Kong 802 11 config Once the regulatory domain is set the 802 11 Config modes are displayed Only one may be chosen 802 11 b 8 b g mixed is the default Press NavOK to set the mode If the mode has subbands the Subband list will open If the mode does not have subbands the Transmit Power list will open 34 PN 1725 36038 001_B doc PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration Use g only if all
79. nutes Location Server IP None set ELP Port i 8552 PN 1725 36038 001_B doc 37 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Menu option Setting Sub option Sub sub option Default Network Config IP Addresses Use DHCP SSID None set Security None WEP Authentication Open System WEP Disabled Key Information None set Rotation Secret None set WPA2 PSK Pre Shared Key WPA PSK Pre Shared Key Cisco FSR Username none set Password Reg Domain none set 802 11 mode b 8 b g mixed Transmit Power 30 mW 15 dBm Diagnostics Run Site Survey n a ences TE o A R rr EE _ Mode 38 PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration User Defined Preferences The SpectraLink 8020 8030 Wireless Telephone features a configuration menu Config menu that is available to the user to configure user preferences and display handset information The Config menu is opened by pressing the Cfg softkey from standby mode See the SpectraLink 8020 8030 Wireless Telephone and Accessories User Guide Config Menu Config menu 2 level 3 level 4 level 5 level 6 level Lock Keys User Profiles Silent Vibrate Loud Soft Custom Ring Settings Telephone Ring Message Alert 1 Message Alert 2 Ring Of Ca
80. o clear call forwarding for a given line again press START or select the line Again select the Set Clear Forward item from the menu Clear forwarding on a line Press START or select the line number Select the Set Clear Forward item from the menu Listen to voicemail 1 Press START 2 Press Msg softkey or Dial your voice message system number 3 Press START or Nav OK Do Not Disturb reject all incoming calls 1 Press START 2 Press FCN 3 Select the Do Not Disturb item from the menu and press NavOK When the do not disturb feature is enabled the standby screen will display Do Not Disturb The handset will not ring for new incoming calls Clear Do Not Disturb 1 Press START Press FCN Select the Do Not Disturb item from the menu and press NavOK Redial the last number you dialed 1 Press START Press the Redl softkey 3 Verify that the displayed number is the one you want and the line number is valid 4 Press NavOK or START PN 1725 36038 001_B doc 67 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP If you want to Then Activate installed custom applications registered OAI application on an OAI server 1 Press START or Spkr 2 Press FCN 3 Navigate to the desired custom application using Nav 4 v keys or the More softkey 4 Select the application using NavOK or shortcut key Transfer a call blind 1 While i
81. of your infrastructure devices use only 802 11g The handsets will operate up to 54 mb s in this mode Use b amp b g mixed if some of your infrastructure components only understand 802 11b The handsets will operate up to 11 mb s Subbands have not been established for the b and b g mixed or the g only mode at this writing Provision is made in the software to accommodate these ranges once established Newly added subbands may not appear in the above table Subband Once a mode is set the subband list will display if applicable Only those ranges which are allowed in the set regulatory domain and that pertain to the set mode are displayed Note that for 802 11a the bands labeled DFS will vary depending on the set regulatory domain Multiple subbands may be set Navigate to the desired subband and set with NavOK The Transmit Power menu will open Once the Transmit Power setting is done you will be returned to the subband list To deselect a subband navigate to it and press NavOK Once the subband settings are as desired press the Done softkey to exit to the Network Setup menu Transmit power For subbands The Transmit Power list opens when NavOK is pressed from the Subband menu A transmit power setting is required for each subband Only one level may be set per subband Only those power levels which apply to the regulatory domain and 802 11 mode are listed Navigate to the desired level and press NavOK to set and return to the s
82. ogramming the handset files if you wish to override a common setting You must configure a unique handset file for each handset being deployed Typically each of these files is named with the extension number or name of the person assigned the handset For example John Doe s handset could have a handset filename of sip_3001 cfg or sip_JohnDoe cfg PN 1725 36038 001_B doc Proxy server commands Programming the SIP Handset Features Use the following parameters when programming the configuration files See the sample configuration files following this table for more detailed information Parameter Value Description Notes PROXYn_ADDR XXX XXX XXX XXX Pppp or proxyname pppp Proxy address n 1 2 3 XXX XXX XXX XXX IP4 address pppp port optional 5060 is the default proxyname computer name DHCP only PROXYn DOMAIN Domain name Domain served by this proxy server n 1 2 3 DOMAIN example spectralink com Can be omitted if the proxy does not act as a domain server PROXYn_TYPE Inter Tel Specify the Used by the handset to perform SER manufacturer of each proxy specific actions based on TT defined proxy server known behavior for specific proxy Asterisk types Only the three shown values may be used Omit this parameter if the value is not one of these recognized settings PROXYN enable Controls generation of n 1 2 3 KEYPRESS 2833 disable in stream RFC2833
83. olycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Polycom to determine whether any such changes have been made No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose or give rise to any liability of Polycom whatsoever Contact Information Please contact your Polycom Authorized Reseller for assistance Polycom Inc 4750 Willow Road Pleasanton CA 94588 http www polycom com PN 1725 36038 001_B doc About this Guide This document explains how to configure and maintain the SpectraLink 8020 8030 Wireless Telephones with Session Initiation Protocol SIP a protocol for the control of voice over IP VoIP calls via a proxy server s Polycom Model Numbers This document covers the followin
84. on for option 43 and reconfigure if required No Net Access Cannot authenticate associate with AP Verify the AP configuration Verify that all the WEP settings in the handset match those in the APs No Net Found No APs Handset cannot find any APs This indicates any of the following No radio link No ESSID Auto learn not supported or incorrect ESSID AP does not support appropriate data rates Out of range Verify that the AP is turned on Verify the ESSID of the wireless LAN and enter or Autolearn it again if required Check the AP configuration against Configuration Guide for AP Try getting closer to an AP Check to see if other handsets are working within the same range of an AP If so check the ESSID of this handset PN 1725 36038 001_B doc 93 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Message Description Action Incorrect Security settings Verify that all the Security settings in the handset match those in the APs No Net Found XXXXXXXXXXXX yy x X AP MAC address yy AP signal strength Handset cannot find a suitable AP displays MAC and signal strength of best non suitable AP found Check AP and handset network settings such as ESSID Security Reg domain and Tx power Ensure APs are configured per Configuration Guide Try Site Survey mode to determine a more specific cause No PBX Res
85. or if it keeps happening No SVP Server Handset can t locate SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server is not working No LAN connection at the SpectraLink 8000 SVP Server IP address configuration of SpectraLink 8000 SVP Server is wrong or missing Check error status screen on SpectraLink 8000 SVP Server Verify SpectraLink 8000 SVP Server connection to LAN No SVP Server No DNS Entry Handset unable to perform DNS lookup for SVP Server server had no entry for SVP Server The network administrator must verify that a proper IP address has been entered for the SVP Server DHCP option 94 PN 1725 36038 001_B doc Troubleshooting Message Description Action No SVP Server Handset unable to perform DNS The network administrator must verify No DNS IP lookup for SVP Server no IP address proper DHCP server operation for DNS server No SW Found A required software component has Check that the handset license type has not been identified a corresponding entry in the slnk_cfg cfg file Check that the pd1 1sid bin and pi110000 bin entries exist in under this license type in the slnk cfg cfg file Not Installed A required software component is Check that all required software files missing are on the TFTP server if over the air downloading is being used If the error repeats contact Polycom Technical Support Press END The far end of a call has hung up Hang up t
86. phone emulation The battery icon indicates the amount of charge remaining in the Battery Pack When only one level remains the Battery Pack needs to be charged The speakerphone icon displays when the speakerphone is active 59 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Indicator ree d n XE Locked No Service message chy XXXX Indicator 5 TT KEEP 60 Function Up and down arrows are displayed when the menu has additional options above or below Left or right arrows are displayed during editing when the cursor may be moved left or right The Push to talk PTT ring icon A PTT call is coming in The priority PTT ring icon A call is coming in on the priority PTT channel This call will override any other Location Service icon indicates the Ekahau Real Time Location System RTLS is enabled Locked indicates that the keypad is locked to prevent accidental activation Use the Unlk softkey plus the key to unlock it If warning tones are not disabled an alarm will sound and a descriptive message displays when the handset cannot receive or place calls You may be outside of the covered area Walk back into the covered area The in service tone indicates service is reestablished The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the Signal Str
87. ponse The handset has exceeded its retransmission limit with no ACK response from proxy server Verify that proxy server IP address and port are properly configured No Reg Domain Regulatory Domain Not Set Configure the Regulatory Domain of the handset No SIP TFTP IP No IP address has been entered for the SIP TFTP server In static IP mode the SIP TFTP server address must be entered in the administrative menus No SIP user file The phone is attempting to download a SIP configuration file from the SIP TFTP server A file must be available for the username that was entered either in the admin menus or as requested at power on Ensure a SIP configuration file is available on the SIP TFTP server and is named as specified sip_username cfg No SVP IP The handset is configured for Static IP as opposed to use DHCP and no valid SpectraLink 8000 SVP Server address has been entered Enter a valid SpectraLink 8000 SVP Server IP address in the configuration setting or change to use DHCP No SVP Response YYY YYY YYY YYY y y SVP Server IP address Handset has lost contact with the SVP Server This may be caused by bad radio reception or a problem with the SpectraLink 8000 SVP Server The handset will keep trying to fix the problem for 20 seconds and the message may clear by itself If it does not the handset will restart Report this problem to the system administrat
88. r 5 Programming the SIP Handset Features section SIP TFTP Server Configuration Files Handset Modes PN 1725 36038 001_B doc Standby mode on hook In standby mode the handset is waiting for an incoming call or for the user to place an outgoing call The extension number is shown on the display and there is no dial tone In this mode the handset is conserving battery power and wireless LAN bandwidth When an incoming call arrives the handset rings the handset enters the active mode and remains so until the call is ended The call is answered by pressing the START key or the Answ softkey The handset will ring according to user preference as specified in the standby menus The ringing can be silenced by pressing the END key If you do not wish to accept the call press the Rej softkey The SIP server if present will redirect the call as configured by the system administrator often to voicemail Treated like the handset is busy Active mode off hook The handset is in the active mode when an incoming call is answered or when it is in communication with the SIP server without being in an active call When an incoming call occurs during an active call the handset will play the second call ringing sound until the call is answered the caller hangs up or the call transfers to voicemail If the END key is pressed the first call is terminated and the handset reverts to a full ring SpectraLink 8020 8030 Wireless Telephone Admi
89. rage area to verify all APs Conducting a Site Survey PN 1725 36038 001_B doc Conduct a site survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct AP configuration 1 Referring to Chapter 8 Diagnostic Tools section Run Site Survey put a handset into Site Survey in the Any Smry ESSID mode Walk throughout the site checking for any expected APs or other ESSIDs 83 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP 84 2 Then walk the site again in MyID Smry ESSID mode this time checking that every location has adequate coverage there should be at least one AP stronger than 70 dBm in all areas and has good channel allocation At any point the strongest AP shown should be on a different channel than the next best choice 3 Finally use the single AP MylD Detl display to check each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location The installation is not complete until these certification steps have been performed Do not hand out handsets at a site that has not been certified PN 1725 36038 001_B doc 1 Software Maintenance The Spectra
90. rent subnet SIP server The SIP server is a component from a third party vendor that provides access to telephony services The handsets can recognize up to three distinct SIP servers in a single system The handsets can operate with SIP proxy servers such as SER SIP Extensible Router or with SIP Back to Back User Agents B2BUA the most common form of SIP server for PBX based systems The handsets can also operate with no SIP server at all In this case the IP address location services provided by the SIP server are not available so direct IP address dialing must be used The SIP proxy server connects to another device such as a PBX or gateway and from there other wired phones and the PSTN SIP phone The optional wired LAN desksets such as those provided by Cisco Inter Tel and Polycom PN 1725 36038 001_B doc PN 1725 36038 001_B doc SpectraLink Wireless Telephone Overview TFTP server Required in the system to distribute software to the handsets May be on a different subnet than the gateway APs and or handsets SIP TFTP server Required in the system to deliver SIP configuration parameters to the SIP handset whenever a SIP handset is powered up The location of the SIP TFTP server is separately specified in SIP handset administration parameters See Chapter 2 SpectraLink 8020 8030 Wireless Telephone Configuration section The Admin Menu Normally the SIP TFTP server is the same as the network TFTP server see
91. s PROXY1_ADDR PROXY2_ADDR 10 0 0 138 5060 172 29 0 140 5060 ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server If omitted the ProxyDomain defaults to the IP address of the proxy server below are examples of different ways to specify a domain PROXY1_DOMAIN plcmengr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN ax1x engr local PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not subscribed automatically at registration It is almost never required in current versions of Asterisk to specify this If you are using Asterisk non business edition before v1 2 this is necessary This example is actually specific for a line number 3001 PROXY1 MAIL SUBSCR sip 3001 vmail asterisk com PROXYn MAIL NOTIFY is from whom we might get unsolicited mail center notifications This option is deprecated and no longer needed in versions beyond 8002 e340 h340 i640 handsets v108 011 Polycom 8002 phones v130 001 and Polycom 8020 8030 phones 131 001 Examples PROXY1_MAIL_NOTIFY PROXY1_MAIL_NOTIFY asterisk 10 0 0 138 sip asterisk 10 0 0 138 PROXY1 MAIL ACCESS is the main voicemail dial number Examples PROXY1_MAIL_ACCESS PROXY1_MAIL_ACCESS PROXY1_MAIL_ACCESS 7999 sip 7999 10 0 0 138 7999 10 0 0 138 56 PN 1725 36038 001_B doc Programming the SIP
92. s SVP IP Address OAI IP Address Firmware Version Default settings The profile options on the standby menu may be reset to their default values by the Restore Defaults option in the Admin menu These are the default settings Setting profile Silent Vibrate Soft Loud Custom Ring Cadence Off Off PBX PBX PBX Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1 Ring Volume 1 1 3 7 5 Vibrate Cadence Off PBX Off Off PBX Ring Delay 0 0 0 0 5 Noise Mode Normal Normal Normal Normal Normal Headset Speaker Speaker Speaker Speaker Speaker Speaker Key Tones Off Off On On On Warning Tones Off Off On On On Push to talk Off Off On On On PN 1725 36038 001_B doc Al 3 Software License and Protocol Management SpectraLink 8020 8030 Wireless Telephones support a number of different IP protocol integrations All SpectraLink 8020 8030 Wireless Telephones are shipped from Polycom with a generic software load that allows them to associate to a wireless LAN and download functional software from a TFTP server The handsets will not function properly without downloading appropriate software The following details the process to properly configure SpectraLink 8020 8030 Wireless Telephones and download software via over the air file transfer Requirements PN 1725 36038 001_B doc A wireless LAN must be properly configured and operational through the use of 802 11a b g wireless APs A TFTP
93. s the following icons and conventions f Caution Follow these instructions carefully to avoid danger eS Note these instructions carefully Label This typeface indicates a key label or button on SpectraLink hardware PN 1725 36038 001_B doc Contents O About tts Guide ERA Ne O NR IN 3 Polycom Model Numbers ees EE ee ee ye 3 Related DOCUMEM EE AGA 3 Customer Support Hotline sis Ese Se ES Oe oe ee 4 Icons and ConvERUONS ee ENG OE Rek ee eg ede dada 4 1 SpectraLink 8020 8030 Wireless Telephone Overview 9 SpectraLink Voice Priority SVP and Quality of Service 9 SpectraLink 8020 8030 Wireless Telephone Security 10 Quick Start Guide ee ie ie ee ee Ge ee Ed 10 eN Ee ii AE EE EE 12 osiem COMDORE IE ao AGE R KE 13 SpectraLink 8020 8030 Wireless Telephone Specifications 16 Startup SeqgU NC AR A GA EE EE 18 Handset Modes sawik OO R An ac wia 19 2 SpectraLink 8020 8030 Wireless Telephone Configuration 21 The Admin NEM wasiak Ok a 21 Ad een AE EE EE 23 Phone CONfig skede REGSE RE Re Re be Reed ge ese 27 Network ee die AE EE WG EA 30 Diagnostics soseri AA GAAS W 36 Restore DEBUG AGR Wisi Re ER Ge 37 Admin Menu Default GD a no EA WA 37 PN 1725 36038 001_B doc SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP User Defined Preferences io 39 3 Software License and Protocol Management 11 1 43 VRC CITI die AE
94. set is turned on If DHCP is enabled the handset also receives all other IP Address configurations from the DHCP server Static IP Allows you to manually set a fixed IP Address If selected the handset will prompt for the IP addresses for each configurable network component When entering addresses enter the digits only including leading zeroes No periods are required Regardless of the mode in which the handset is operating the following components are required and must be configured as part of the SIP system Phone IP The IP address of the handset This is automatically assigned if DHCP is used If using Static IP configuration you PN 1725 36038 001_B doc PN 1725 36038 001_B doc SpectraLink Wireless Telephone Configuration must obtain a unique IP address for each handset from your network administrator Default Gateway and Subnet Mask Used to identify subnets when using a complex network which includes routers Both of these must be configured either with an IP address under Static IP not set to 000 000 000 000 or 255 255 255 255 or with DHCP for the handset to contact any network components on a different subnet If configured on the DHCP server use option 3 for the Default Gateway and option 1 for the Subnet Mask Contact the network administrator for the proper settings for the network SpectraLink 8020 8030 Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components
95. the software is properly loaded on the TFTP server Configure your handset to ensure that it is associated with the wireless LAN has the appropriate software and has the correct IP address for the supported proxy server See Chapter 3 Software License and Protocol Management and Chapter 2 SpectraLink 8020 8030 Wireless Telephone Configuration for detailed instructions for loading software onto and configuring handsets Create configuration files on the SIP TFTP server to define parameters for the SIP application See Chapter 5 Programming the SIP Handset Features section SIP TFTP Server Configuration Files SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch ZNA ANY Ssatcod SO SIP config i access point SpectraLink 8000 fe TFTP server SVP Server j e Ethernet switch SpectraLink Wireless Telephones SIP Server s optional SIP proxy or SIP B2BUA i OO ep POS ors Optional SIP ad Phones SpectraLink Wireless Telephones Supplied By eee Ethernet cable Phone cable Polycom 12 PN 1725 36038 001 B doc SpectraLink Wireless Telephone Overview System Components PN 1725 36038 001_B doc SpectraLink 8020 8030 Wireless Telephone The SpectraLink 8020 8030 Wireless Telephone is a lightweight durable ha
96. ther critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The handset will use the following DHCP options if DHCP use is enabled Option Meaning 1 Subnet mask 3 Default gateway 6 DNS server 15 Domain name 66 TFTP server 151 SpectraLink 8000 SVP Server 152 SpectraLink 8000 OAI Gateway siaddr Boot server or next server DNS Domain Name System DNS an industry standard protocol locates computers on an IP based network IP networks rely on number based addresses to move information on the network However it is easier to remember user friendly names than number based addresses so it is necessary to translate user friendly names into addresses that the network can recognize The handset will use DNS 47 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP to automatically translate names into IP addresses for the TFTP server and SpectraLink 8000 SVP Server In DHCP mode the SIP handset will use DNS to look up an address for the logical name siptftp to locate the SIP TFTP file server If this logical name is undefined then the address specified by option 66 is used for the SIP TFTP server 48 PN 1725 36038 001_B doc 2 Programming the SIP Handset Features In order for the handset to fun
97. to perform a blind transfer to someone on the list select an entry from the Favorites menu and then press FCN and select Transfer FCN menu The FCN menu is accessible while in the active mode and provides these features Transfer Do Not Disturb Set Clear Forward lt OAI gt lt OAI gt lt OAI gt Items on this menu are accessible through navigation and selection keys or through short cut keys as displayed with the menu items OAI functions are automatically added as items at the end of this menu when defined on an OAI server PN 1725 36038 001_B doc Using the SIP Handset Handset Operation If you want to Then Turn the handset on Press and hold the END key until two chirps sound Turn the handset off Press and hold the END key One chirp will sound If you are in a call hang up first then turn off the handset Unlock the keypad Press the Unlk softkey then Lock the keypad While in Standby press the Cfg softkey then press NavOK Place a call 1 To dial a number follow any one of these sequences Press the START key wait for a dial tone then dial the number Then press either START again or Nav OK Dial the number and then press the START key or Nav OK Press the Spkr softkey then dial the number Then press START or Nav OK Press the START key press the Favr softkey use the Nav 4 v keys to select the number or user from the list press Nav OK to dial
98. ubband list Another subband may be selected which repeats the process If the highlighted power transmit level is legal on all of the subbands for the set mode an All softkey will appear Press the All softkey to apply that level to all subbands and return to the subband menu where all subbands will now be selected All overrides any previously set power transmit levels Without subbands When the 802 11 mode has no subbands the Transmit Power list opens when NavOK is pressed to set the mode Only those power levels which apply to the domain 35 SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Diagnostics 36 and 802 11 mode are listed Navigate to the desired level and press NavOK This sets the transmit power level and exits the Regulatory Domain menus The Network Setup menu will again display Run Site Survey The Site Survey mode is activated by selecting this option The site survey starts running immediately upon selecting this option See the Diagnostic Tools section for more information about site survey Diagnostics Mode Diagnostics can be enabled or disabled See Chapter 8 Diagnostic Tools section Diagnostics Enabled for a detailed explanation of the Diagnostics mode options Syslog Mode See Chapter 8 Diagnostic Tools section Syslog Mode for a detailed explanation of the Syslog mode options Error Handling Mode The Error Handling mode determines how the handset will behave when a
99. y Pack 4 hours talk 80 hours standby 6 hours talk 120 hours standby 8 hours talk 160 hours standby SpectraLink 8020 8030 Wireless Telephone Administration Guide for SIP Startup Sequence The SpectraLink 8020 8030 Wireless Telephone goes through an initialization sequence at startup The line icons 1 9 display and count down as the handset steps through this sequence This is usually very rapid If there is difficulty at any step that prevents initialization from continuing an error message will display and the related icon s will stay on Please see the error table at the back of this document for instructions on how to handle error messages that occur during initialization Icon The icon s shown in bold turns off when 123456789 The handset has located and authenticated and associated with at least one AP and is proceeding to bring up higher layer networking functions 12345678 The handset is either configured for Static IP or if configured for DHCP the DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Note Only valid on non SRP protocol Indicates one of the following Static IP configuration or SpectraLink 8000 SVP Server address found in DHCP response or SpectraLink 8000 SVP Server address found via DNS lookup 12345 All networking functions are complete notably DHCP and the handset

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