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Polaroid PDC 3050 Camcorder User Manual

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1. Volume of incoming call ringing and other soun ett cts too loud or too soft Sound effects volume not set at desired level Adjustthe sound effects volume on the Phone Audio screen under Setup Ifyou do notwantto hear sound effects set the volume to 0 No audio inacall Monitor audio inputs not connected properly Check audio output on the Generate Tone screen under Diagnostics You should hear a 400 Hz tone emitting from the speaker ViewStation connected to the wrong audio inputon the monitor Make sure the ViewStation audio output lead s are connected to the same input connector s that have been selected on the monitor Far site is muted Look for the far site Mute icon Ask the far site to unmute themselves Too many network line errors Disconnectcall and reconnect later Audio clipping at far site when using an externa wireless microphone Audio input is overdriven on the ViewStation Turn down output of wireless microphone Putthe ViewStation in local loop and adjust mic output till you hear audio coming back clear and crisp with no clipping Local audio can be heard when speaking inthe microphone The monitor or amplifier are connected to the VCR audio output Connectthe monitor or gudio amplifierto the monitor audio outofthe ViewStation An echo is heard atthe near site when speaking Echoes are always caused by the far site Atthe far site ma
2. 1 From the main calling screen go to the System Info gt Setup gt Video amp Camera screen of Near Camera ensation 2 Use the arrow buttons on the remote to select the Yes or No button in the Backlight Compensation field If you select Yes the ViewStation will make the background and foreground of the near site brighter which can make it easier for the far site to see you 3 Press the CALL HANG UP button on the remote to return to the main calling screen 46 ViewStation User s Guide Camera and Sound Adjusting the Sound on the ViewStation The volume of the ViewStation is indirectly related to the volume on the television monitor The volume on the television monitor should be set to three fourths its maximum volume and the ViewStation should be set lower at a comfortable hearing level To adjust the volume on the ViewStation press the volume buttons on the remote control To prevent far site participants from hearing your conversation press the MUTE button on the remote or the microphone pod Notice that the red light on top of the microphone pod is illuminated The far and near sites will be alerted that mute is turned on when the Mute icon appears in the bottom left corner of the television screen Positioning Microphone Pods The microphone pod should be placed slightly in front of the meeting participants and the ViewStation on a flat surface Since people in a video call usually look at the monitor when t
3. Number Fields Speed Indicator Address Book TIP If you have to dial a 9 or other number to make a call outside your PBX you can program the ViewStation to dial this automatically in front of every number except those within the PBX From the main calling screen highlight the System Info icon select the Setup amp Diagnostics icon and then highlight the Setup icon On the System Setup screen highlight the ISDN Video icon and use the arrow buttons on the remote to scroll up to the ISDN Dialing Prefix field Press 9 on the numeric keypad of the remote Then highlight the Menu icon and save Press the CALLeHANG UP or NEAR button on the remote to get back to the main calling screen 26 ViewStation User s Guide Placing and Answering Calls 2 Use the arrow buttons on the remote to highlight the Speed button on the screen and change the speed of your call Use the up and down arrow buttons to select a speed from the list that appears on screen 3 Press the green CALL HANG UP button on the remote to place your call The number and the speed that you re dialing will appear at the top of the screen The gray call progress indicators on the lower left side of the screen indicate that the call is going through They will change from blue to yellow to orange and finally green when your call goes through 4 Ifthe call does not complete you will get an error message If you receive an error press the INFO button on the remote for
4. appears Then choose Yes to answer the call If the ViewStation is set to auto answer it will automatically answer all incoming video calls To change the mode to auto answer go to the System Info gt Setup gt General Setup screen and set the Auto Answer Video Call field to Yes To disable it set the field to No Country Language System Name Help Level Auto Answer Maximum time in call 36 ViewStation User s Guide Address Book The Address Book can be accessed from the Speed Dial screen The address book saves you time by allowing you to place calls by name With the address book you do not have to remember or look up phone numbers and manually dial them From this screen you can also perform a variety of other address book functions such as adding a new entry editing an existing entry deleting an entry and going back to the Speed Dial screen The address book can contain 1 000 entries TIP To go to the main calling screen at any time press the green CALL HANG UP button on the remote Adding An Entry to the Address Book You can organize the ViewStation address book the same way you would a printed address book 1 From the main calling screen highlight the Address Book icon and press the SELECT button on the remote 2 When the Speed Dial screen appears highlight the Address Book icon and press the SELECT button on the remote ViewStation User s Guide 37 Address Book 3 Highlight the N
5. is not responsible for printing or clerical errors Information in this document is subject to change without notice Patent Information The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc Warranty Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of twelve 12 months from date of purchase This warranty does not apply to damage to products resulting from accident misuse service or modification by anyone other than a Polycom Inc authorized service facility dealer The warranty is limited to the original purchaser and is not transferable Any liability of Polycom Inc or its suppliers with respect to the product or the performance thereof under any warranty negligence strict liability or other theory will be limited exclusively to product repair or replacement as provided above Except for the foregoing the product is provided as is without warranty of any kind including without limitation any warranty of merchantability or fitness for a particular purpose The entire risk of the quality and performance of the software programs contained in the system is with you Limitation of Remedies and Damages Polycom Inc its agents employees suppliers dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any
6. If you generate this tone while you are in a call the far site will hear it as well To generate a tone press the SELECT button on the remote To stop the tone press any button Highlight the Menu icon to return to the Audio screen This tone may be used to check 1 monitor audio cable connections 2 monitor volume level x Generate Tone If the system is in a call the far site will hear the tone 118 ViewStation User s Guide ViewStation 512 MP The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation This meter indicates the audio input level from all audio inputs When using an external audio input set it so the meter reads between 0 and 15 when speaking Near End Loop The Near End Loop screen allows you to see how a far site would see and hear you This can help you diagnose a problem with a video call If you send a near end loop during a call the far site will see a loop of themselves Press any button on the remote to stop the loop When you are finished highlight the Menu icon to return to the Diagnostics screen This will provide a complete internal test of the system It will show digitally coded local video and echo local audio Near End Loop If the system is in a call the far end will see and hear themselves via video ViewStation User s Guide 119 ViewStation 512 MP Far End Loop The Far End Loop screen allows you to find out whether o
7. O2LS2 RJ11C U Interface SOC 6 0N O2LS5 RJAOC FCC compliant telephone cords and modular plugs are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The REN is useful to determine the quantity of devices that may be connected to the telephone line Excessive REN s on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of REN s of all devices that may be connected to a line as determined by the total REN s contact the local telephone company If your ViewStation causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it is necessary Your telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of your equipment If they do you will be given advance notice so as to give you an opportunity to maintain uninterrupted service If you experience trouble with this equipment ViewStation please contact your equipment provider for repair warranty information If your equ
8. ViewStation User s Guide ViewStation 512 MP ViewStation 512 MP Diagnostics Network Statistics The Network Statistics screen describes the video and audio protocols and the speeds at which your call will travel over the network and to the party you are calling You can also check the status of your call Call Number Tx Clock Rate Rx Clock Rate Errors Sync Video Protocol Video Format Audio Protocol Comm Protocol Advanced Network Statistics The Advanced Network Statistics screen contains information about the status of each call in your multi point videoconference NOTE ViewStation User s Guide Call Number Audio Rate Video Rate Video Rate Used Video Frame Rate Video FEC Errors LSD Protocol LSD Rate MLP Protocol MLP Rate Data Conference Remote System ID low speed data LSD protocol information is only available in a point to point call 117 ViewStation 512 MP Call Status The Call Status screen allows you to determine if one or more of the far site s ISDN channels consistently fails to connect If you highlight one of the call progress indicators the ISDN number for that channel will appear You can compare this number with the number you dialed to reach the far site or you can check for a malfunctioning channel Number Dialed Status Code Audio The Generate Tone screen allows you to test the volume and cables of your monitor
9. a A a E a R 120 ViewStation 5S12 MP Setup nns aiiai nasi oiie eio aieo aE EA AEAN Rias 121 ViewStation User s Guide ix Table of Contents IMUX Information i es hove eee sais eas even a ees bed bade aie E anaes 122 Upgrading Your ViewStation 512 to an MP oo eee ceceeeeeeeeecseeeseeseceeeeseeseeeseenseeneenas 122 Troubleshooting ISDN Information TSIDNsS WItche jovvsyisoesds Sch a a Backs evoctsoess ceavons iv be eee hk a es 131 ISDN ENOT S tosses tn aa a bay su sede at oueas cee be cuas den a a woes oot a tote aeele 131 Index x ViewStation User s Guide Getting Started Thank you for purchasing the ViewStation You will soon discover that videoconferencing is as easy as talking on the telephone The ViewStation is the most easy to use videoconferencing unit on the market today The QuickStart booklet that came with your unit shows you how to connect the ViewStation This manual will explain all the features common to the ViewStation 128 512 and MP Specific setup and configuration information for the ViewStation 512 and MP can be found in the ViewStation 512 MP section of this manual We hope you enjoy using the ViewStation What s In the Box When you unpack your ViewStation you should have the following items in the box If there is an item missing contact your reseller e ViewStation unit e Microphone pod e Power supply and cord ViewStation User s Guide 11 Getting Started e Remote control
10. are done highlight the Save icon and press the SELECT button on the remote Please enter the name of your site or the name of your system by using the remote control and the keyboard below Select ENTER when you are done Country On the Country screen select the country in which your ViewStation is installed Please select your country by using the arrow keys on ViewStation User s Guide 19 Getting Started ISDN Video Numbers On the ISDN Video Number screen enter the area or STD code and ISDN number assigned to your ViewStation Your service provider should have given you this number when you purchased your ISDN line When you are finished highlight the Save icon ISDN Video Numbers Country Code Area Code Number A Number B ISDN Switch Protocol ISDN Dialing Prefix TIP If you need to enter a dot between digits press the right arrow button on the remote Auto Detect SPIDs On the Auto Detect SPIDs screen enter the Service Profile ID numbers for your ViewStation If you are behind an internal phone system PBX you may not need to enter SPIDs NOTE If the ViewStation is unable to find your SPIDs make sure you connected and entered your ISDN numbers correctly 2 ViewStation User s Guide Getting Started If your service provider gave you these numbers enter them here If you do not have these numbers highlight the Start icon and the ViewStation will locate them for
11. awarded and The user is assigned an incoming call that is being connected to an 7 9 delivered already established call channel 16 Normalcall clearing Normal call clearing has occurred All B channels are in use the called system acknowledges the 17 User busy A connection request but is unable to acceptthe call 18 Nbusertesnondin The destination does not respond to the call so the connection P g cannot be completed ViewStation User s Guide 131 ISDN Information ISDN Errors Continued Code Cause Definition The destination fails to complete the connection within the No answer from user user ogi 4 19 prescribed time after responding to the connection request The alerted bi problem occurs atthe remote end of the connection 21 Call rejected The cena rejects the call for an unknown reason although capable of accepting the call No system has been assigned the ISDN number used to set up the 22 Number changed call The diagnostic field of the message may return an alternate address assigned to the called equipment 2 Non selected user clearing ine destination rejected the call although capable of accepting it ecause the call was not assigned to the user Asignaling message can not be delivered because the interface is 27 l Destination outoforder not ynetioning correctly and therefore the destination can not be reached This condition mig
12. be displayed as you highlight the corresponding circle Make sure thatthe far site has entered the number for each oftheir N lines correctly The numbers for Line 1 Line 4 should corr spond with connections 1 4onthe IMUX System will not start System restarts over and over again Defective cable between the IMUX and ViewStation Check that the green lights on each ISDN card are on and that the green lighton the top ofthe IMUX is on red on older units The cable from the IMUX to the ViewStation is a straight RJ 45 x RJ 45 cable Bad power supply Cannotselect 112 or 128 speeds for G calls from the spee selection icon on the Speeds do not show when selecting the speed icon Add line speeds by going to the IMUX Dialing Speeds screen Video Phone LAN Intranet Price Glientis ONandno Contactyour network administrator LAN cable is connectedtothe Connect the LAN cable to the LAN porton PC port the rear ofthe ViewStation Check the light on the back of the eames Viewstation You should have a stedoy Cannotaccess a cable green ig tto indicate a connection to the ViewStation from your PC AN and a flashing orange light to indicate browse y LAN traffic There is a firewall between your PC and your iewStation Your PC is on a different subnet and there is router Consultyour network administrator Change your PC or ViewStation Subnet maskand IPa System does notallow ress s
13. call your site Lots of motion in the picture you are receiving A background with less motion will provide a better smoother video picture Camera voice tracking does not work Blue screen in the PIP window Camera tracking was turned off by near or far site Camera tracking is turned off when the near or far site move your camera Press the AUTO button to restore tracking The far site is speaking The camera stops tracking when the far site speaks to prevent the camera from pointing to your monitor speaker The far site is very noisy The camera stops tracking when the far site has aloud noise Near site is on mute The near site camera does not track when the near site is on MUTE Toggle mute function with the MUTE button Near site is noisy or too many people talking at once No video input Reduce the noise in the room Check that there is a video source present on the selected input The VCR inputis selected and the VCRis idle or not running Most VCRs generate a blue screen when the tape is not playing Selecta different inputon the ViewStation or play a tape on the VCR Near end camera does not pan ortilt Youare empling to move Camera 2 or 3 Camera 1 is the only movable camera ViewStation User s Guide Symptom Cause Network and Communications Troubleshooting Solution Line Status icons do not go away so video
14. calls cannot be made ISDN line is not present Check the ISDN line connections The ViewStation has an S T interface and requires an NT1 to be connected between the ViewStation and your ISDN line unless fg iewstation is connected to a PBX See elow ISDN number entered incorrectly Check the ISDN numbers with your service provider SPID numbers entered incorrectly Note The AT amp T pointto point eee does notrequire SPIDs Reset the system by going to the Reset menu under the Diagnostics menu Run Automatic SPID detection again Make sure your ISDN numbers are entered correctly ViewStation is directly connected to a U interface Install an NT 1 between your ISDN line and the ViewStation ISDN connection Line Status icons do notgo away so video calls can The ViewStation is connected toan NTI then directly to a BX connection is an You do notneed an NT1 when connecting to a PBX Connect the ViewStation directly to the PBX S T connection You may need to use an ISDN terminating resistor on the The norog maae S T interface SDN line between your ViewStation and the Your ISDN line is provisioned Check thatyour ISDN line is provisioned for incorrectly by your service Voice Data Voice Data provider The ViewStation will auto detect SPIDS for about85 of Check with your ISDN service provider and all United States and enter the SPDs and Switch Protocol Canadian switches The manually N
15. contract negligence strict liability or other theory for any indirect incidental or consequential damages including but not limited to loss of information business or profits The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages so the above limitations disclaimers or exclusion may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation Important Safeguards Read and understand the following instructions before using the system 1 Close supervision is necessary when the system is used by or near children Do not leave unattended while in use 2 Only use electrical extension cords with a current rating at least equal to that of the system 3 Always disconnect the system from power before cleaning and servicing and when not in use 4 Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a static free cloth 5 Do not immerse the system in any liquid or place any liquids on it 6 Do not disassemble this system except as instructed in the manufacturer s instructions To reduce the risk of shock and to maintain the warranty on the system a qualified technician must perform service or repair work 7 Connect this appliance to a grounded outlet 8 Incase of lightning storms disconnect the telephone line cord from the system and only connect the
16. eean a E sess N AKEE E E ENS 13 What You Need t Get Started seniii ssni a edie alanis 13 IDN oaie E R ange da ayes E EEE E RE 13 Television MOmitors sorier ieena ae a OE oe AAEE E a STan 14 OWE SUP py creepiness eraris einn a E EE A EAEE AT a 14 NT 1 D6Vice ciinei aa EE aE E N S 14 Setting Up Your ViewStation oo cece ceceseeseessesseceseeseceseesececesesseecsesseeesessaeeaesesseaeeeeeaes 15 ViewStation Setup Screens cec i sccsesseestssesestvsevsesvssesecssesseeosdesnestdesenestessesstvecesveacodersede 18 Testing the VIC W SALON fe cssec 28 ssccsceevseves see cess nanses a ao R E E Ea iia 23 Using the VieWwStation sssini sea e A See EE E 23 Placing and Answering Calls Placing a Manual Dial Video Call oo ceceessesseeseceeceseeseeeseceeeeeeseesaessessaeeaeeeaseaeenes 26 Placing aSpeed Dial Call asinino A E TEA 29 Adding a Telephone Call to a Video Call oo ceeesccesceseeseeeseceeetsesseeeaeseeeaeeaseeaeeaeeees 31 Pl cing a Telephone Call sis ccscisccseeiscossatsshstysdieastseeseoststesessieiders Teed eassbe a E 33 Adding a Video Call to a Telephone Call oo eee eeceseeseeesesseesseseeeeaeseeeeaeeaseeaeeaeeees 34 Answering a Video Call yesiscis ssisiiisi innen er tue sscne hei E EEE EERS 36 Address Book Adding An Entry to the Address Book o cceeceeecsecesececeeseeseeeseeseeeseseneeaeesseeaeeeeeeeeeeaes 37 How to Place a Call From the Address Book ooo ceeesseseeeseceeeeeeeseeeneseeeaeeasenaseaeenes 39 Editing an Existing E
17. highlight the Start icon and press the SELECT button on the remote to begin the upgrade process NOTE If you turn off your ViewStation during the download process your system will revert back to its original software version 5 Once the software upgrade process completes your ViewStation will automatically restart and the main calling screen will appear ViewStation User s Guide 81 Upgrading Software Upgrading ViewStation Software over the LAN You can use the Polycom SoftUpdate application to update your software over the LAN SoftUpdate will only upgrade your software if it is more recent than Version 1 4 Follow the steps below to upgrade your software 1 82 Make sure your PC is connected to the ViewStation See the Connecting a PC section of this manual for more information From your web browser go to www polycom com and choose a software version The SoftUpdate exe file will be downloaded onto your computer It contains the SoftUpdate application and a ReadMe file If you do not have internet access your reseller can supply you with the application Use the WinZip application on your PC to extract the condensed files inside SoftUpdate exe You will be asked where you want to put the files Make sure you select all of the files when extracting If you are prompted for a password contact your network administrator When the application is extracted double click on the SoftUpdate exe icon Click on the SoftUp
18. occur in real time See the System Information section of this manual for more information about the types of diagnostic tests you can run The web page contains the same diagnostic capabilities that exist on the actual ViewStation 72 ViewStation User s Guide Remote Management Controlling a System The interactive onscreen remote control can be accessed by clicking on the Remote Control icon on the left side of the System Diagnostics web page By clicking the onscreen buttons you can control most of the functions of a ViewStation See the Getting Started section of this manual for information about the buttons on the remote control NOTE To use the onscreen remote control you must be using Internet Explorer 4 0 as your web browser Sending a Message to a ViewStation From the System Diagnostics web page you can click on the Send Message icon on the left side of the page to send a message to a ViewStation When the Send a Message web page appears type in your message and click on the Send Message button A yellow notepad will appear on the screen of the ViewStation with your message displayed Only the near site can see your message ViewStation User s Guide 73 Remote Management Changing the Setup of a ViewStation If you click on the Setup System icon on the left side of the Manage System web page the following web page will appear Click on the setup icon that you want to change and the web page for t
19. see the name of the presentation the slide number and the viewing password Use the arrow buttons on the remote to move backward and forward through your presentation To go to the beginning of the presentation press the up arrow button on the remote To go to the end press the down arrow If you want to go from viewing a slide to viewing its thumbnail press the MENU button on the remote Press SELECT on the remote to return to live video If you press the SLIDES button you can select another presentation TIP To change your password while presenting slides press the INFO button on the remote ViewStation User s Guide 67 Presentations 68 ViewStation User s Guide Aon Remote Management The ViewStation has an embedded web server that allows you to manage your unit from a remote PC on the same local area network LAN Using the built in web page you can e Run diagnostic tests on a system e Control a system e Send messages to a system e Change the setup of a system e Place a call to a system or participate in an existing call Accessing the ViewStation Web Page From the main calling screen of your ViewStation you can highlight the System Info icon to find the IP address of the unit You will use the IP address to manage the ViewStation from a PC Type it into the Address field of the web browser on your PC This is the same place you would type a web address to access a website Instead you are accessi
20. system to surge protected power outlets 9 Keep ventilation openings free of any obstructions 10 SAVE THESE INSTRUCTIONS Regulatory Notices FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Polycom could void the user s authority to operate this equipment 1 This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains among other information the FCC registration number and Ringer Equivalence Number REN for this equipment If requested provide this information to your telephone company Before connecting your unit you must inform your telephone company of the following information PORT ID REN SOC FIC USOC Basic Rate ISDN S or oT Interface SOC 6 0N Loop Start 7 POTS Port REN 0 2B
21. you If you quit while it is searching your ViewStation will reboot and you have to start the setup process all over again However your previous entries are preserved If you are behind a PBX select the PBX icon since you do not need to locate SPIDs ADRAN Please enter your SPID numbers manually Exper Expert ISON in the boxes below or select START to automatically detect the numbers B1 Line 1 B2 ISDN Switch On the ISDN Switch screen select the network switch Your ISDN service provider should have given you this information when you purchased the line If the SPID was automatically detected the system will bypass this screen because it found the information already If you entered your SPID numbers manually however you need to use the arrow buttons on the remote to select the switch type ISDN Switch Protocol Please select your switch type This will be provided to you by your telecom service provider or PPT Please press the center SELECT button 4 to continue Press the MENU button to go to the previous screen ViewStation User s Guide 21 Getting Started Telephone Numbers On the Telephone Numbers screen enter the number of the telephone that may be connected to your ViewStation Also enter the number to another telephone in the same room as the ViewStation Please enter your area Code Please enter the number of the telephone line connected to this system Please enter the number of an
22. Placing and Answering Calls section of this manual 7 When the ViewStations connect the ShowStations will synchronize with one another automatically Once they connect a whiteboard will appear on the ShowStations LCD displays It will take approximately 30 seconds for the whiteboard to appear once the video call is placed You are now ready to use your ShowStation 78 ViewStation User s Guide Data Conferencing Using NetMeeting with a ViewStation Microsoft NetMeeting is supported in band through the ViewStation To use NetMeeting your PC must be connected directly or via your LAN to your ViewStation See the Connecting a PC section for more information NetMeeting data is transmitted from ViewStation to ViewStation via the network ISDN etc and is displayed on the PC at each site The bandwidth used is dynamically allocated so that when NetMeeting is not sending data the bandwidth used returns to the video data To access NetMeeting 1 Open Internet Explorer 3 02 4 0 or Netscape 4 5 on your PC and enter the IP address of the ViewStation in to the Address field The main ViewStation web page will appear on your PC file Edi jew o Favorites Help PESIAR 22 microsoft M NetMeeting ViewStation User s Guide 79 Data Conferencing 80 Click on the NetMeeting icon and enter your name in the User Name field of the dialog box do not use admin as the user name If you have a slide viewing passwor
23. System Name Help Level Auto Answer Maximum time in call ISDN Video 92 The ISDN Video screen contains information that the ViewStation will need when placing a call If you have to dial a 9 to make a call outside of your PBX the ViewStation will do it automatically each time you place a call Use the arrow buttons on the remote to select the ISDN Dialing Prefix field then press 9 on the numeric keypad ISDN Video Numbers Country Code Area Code Number A Number B ISDN Switch Protocol ISDN Dialing Prefix ViewStation User s Guide System Information LAN SNMP The LAN SNMP screen contains information that is of interest to the system administrator This information enables the network to identify your ViewStation LAN Intranet The LAN Intranet screen is where you would change the DHCP setting for your ViewStation If it is connected to a LAN then Client should be selected in the DHCP field if DHCP is available If you are connecting the ViewStation directly to a PC that isn t on a network then Server should be selected in the DHCP field See the Connecting a PC section of this manual for details CAUTION Do not select Server if your ViewStation is on a LAN with other computers If you do the ViewStation will provide IP addresses to the other computers even though the LAN already has a DHCP server Your IT personnel and system administrators will have fo repair any network problems this
24. The main camera can also track to preset positions 1 To have the camera move to whoever is talking press the AUTO button once A camera icon with a motor attached will appear in the upper right corner of the main monitor 2 To set the camera to track to camera presets press the AUTO button twice 3 To turn automatic tracking off pan tilt or zoom the camera Tracking to Camera Presets The ViewStation main camera can track to preset positions which gives you greater flexibility and control of automatic voice tracking When automatic voice tracking is activated the main camera will track automatically to participants speaking from preset positions To track to preset positions press the AUTO button twice The Camera icon ff will appear in the top right corner of the screen To turn off tracking to camera presets press the AUTO button or pan tilt or zoom the camera ViewStation User s Guide 45 Camera and Sound Tracking to Far Site Camera Presets The ViewStation can control the main camera of a far site ViewStation 1 To have the far site camera mirror the presets on the near site press FAR This loads the camera presets from the near site camera into the far site unit 2 Press AUTO 3 To turn far site automatic voice tracking to presets off pan tilt or zoom the camera Backlight Compensation If your room appears too dark on the television monitor you can use the ViewStation to brighten the foreground
25. ViewStation 128 512 MP USER S GUIDE Polycom Inc 1999 Polycom Inc All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Other Restrictions You shall not and shall not allow any third party to 1 decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2 remove any product Trademark Information Polycom ShowStation and the Polycom logo design are registered trademarks and ViewStation is a trademark of Polycom Inc in the United States and various other countries ADTRAN is a registered trademark and Expert ISDN is a trademark of ADTRAN Inc All other trademarks are the property of their respective owners Every effort has been made to ensure that the information in this manual is accurate Polycom Inc
26. a digit press the left arrow button on the remote To delete an entire phone number use the arrow buttons to highlight the Clear button on the screen 3 Press the CALL HANG UP button on the remote to place the call If you only hear the numbers being dialed and no one ever picks up on the other end make sure that you have the telephone cable properly connected to the back of the ViewStation 4 Press the CALL7 HANG UP button on the remote to disconnect from the call ViewStation User s Guide 33 Placing and Answering Calls Adding a Video Call to a Telephone Call Another feature of the ViewStation is that you can add a video call while you are in a telephone call 1 Once your telephone call is connected use the arrow buttons on the remote to highlight the Menu icon Then press the SELECT button on the remote 2 From the main calling screen use the arrow buttons on the remote to highlight the Video Call icon and press the SELECT button a System Info Video Call Address Book Telephone Call 34 ViewStation User s Guide Placing and Answering Calls 3 Use the numeric keypad on the remote to enter the number you want to dial If you are dialing within your PBX system you only need to dial the last four digits of the number The number format is the same as if you were placing a call from your telephone If you want to delete a digit press the left arrow button on the remote To delete an entire phone nu
27. a flat surface between the meeting participants and the ViewStation If you are using two microphone pods connect them to each other and to the ViewStation One of these microphones must be ordered as a secondary microphone ViewStation User s Guide 15 Getting Started 3 Connect the various cables to the back of your ViewStation For more details see your QuickStart booklet 4 Connect any extra equipment such as an additional television monitor a VCR laptop LAN telephone or document camera to the back of your ViewStation Ly ViewStation User s Guide Getting Started 5 Wrap the cable tie that came with your ViewStation around all of the cables on the back of the unit so they don t get tangled Slide one end of the cable tie through the plastic octagonal piece and then attach the octagonal piece to the back of the television monitor The adhesive dots can be used to attach the QuickStart booklet to the side of your television monitor 6 Put the batteries in the remote control 7 Turn on the television monitor and ViewStation Make sure the television is set to video 1 or 2 The following screen allows you to select the language that you would like to see on the ViewStation Press the arrow buttons on the remote to highlight a language and then press the SELECT button on the remote to select the language If the remote is not working properly make sure the batteries have been installed TIP You ca
28. additional telephone in this room Main Calling Screen Every time you turn on your ViewStation you will see a numbered icon below the Video Call icon on the main calling screen It indicates that the ViewStation is making sure your ISDN line is connected When the icon turns green the ViewStation has found your ISDN line If the icon changes to red the ViewStation was unable to find your ISDN line In this case check your ISDN connection and verify that you entered the ISDN numbers correctly and that they correspond to the appropriate ISDN line a System Info Address Book Telephone Call ViewStation User s Guide Getting Started Testing the ViewStation Once you have your ViewStation set up you can place a test call to one of the numbers that have been preprogrammed into the address book of your ViewStation To go to the address book highlight the Address Book icon on the main calling screen and press the SELECT button on the remote Use the arrow buttons on the remote to select a location to call and press the SELECT button on the remote to place the call Using the ViewStation The main calling screen is the starting point for everything you do on the ViewStation If you want to place a call add an entry to your address book or check your system setup you will always start from the main calling screen The following sections describe the many features of the ViewStation ViewStation User s Guide 23 Get
29. adjusting 47 ViewStation User s Guide Index W web server in the ViewStation 69 accessing 69 changing the setup of a ViewStation 74 controlling a system from the web 73 Dial a Video Call web page 75 General Setup web page 74 Manage System web page 71 placing calls from the web 75 remote diagnostics 72 sending messages to a ViewStation 73 Welcome web page 70 ViewStation User s Guide 139 Index 140 ViewStation User s Guide
30. an explanation TIP To view the far site again during a call from any menu screen press the NEAR or FAR buttons on the remote 5 When the call completes and you are using a single monitor system the party you called will appear on the screen and you will appear in the picture in picture PIP window at the lower right If you have a two monitor system the party you are calling will appear on the main monitor and you will appear on the second monitor TIP To jump from the main calling screen to the Video Phone screen press any digit between O and 9 on the numeric keypad of the remote 6 Pan tilt or zoom the camera using the remote To find out how to select the far and near site cameras adjust them and brighten or darken a room see the Camera and Sound section of this manual ViewStation User s Guide 27 Placing and Answering Calls 7 To end your call press the CALL HANG UP button on the remote Highlight the Disconnect Video Call icon and press the SELECT button on the remote Stay In Call NOTE If you stay in this screen for 60 seconds but you do not press the SELECT button the call will be disconnected 8 Ifthe call was made with a number that is not in your address book a dialog box will give you the opportunity to add the number If you select Yes the system will take you to the address book where you can enter the information If you select No the main calling screen will appear on yo
31. ard cause applies Cause 98 is usually due to a D channel erates cient g error Ifthis error occurs systematically report itto your ISDN typ service provider informatica clement The remote equipment received a message that includes 99 nonexistentorhot information elements which were not recognized This is usually imblemenfed due toa D channel error If this error occurs systematically report it P to your ISDN service provider Invalid information The remote equipment received a message tat includes invalid TOO Ill lementesnienis information in the information element This is usually due to a D channel error Mectaaenersoneanbls The remote equipment received an unexpected message that does 101 With call state P not correspond fo the current state of the connection This is usually due toa D channel error A timer expiry initiated an error handling recovery procedure 102 Recovery on timer expiry This problem is typically temporary a An unspecified D channel error when no other standard cause 111 Protocol error unspecified applies 127 nterworking Unspecified An event occurred butthe network does not provide causes for the g unsp action that ittakes The precise problem is unknown 145 ISDN layer 1 and or 2 User needs to check cabling ISDN adapter status and network link not established connections SDN layer 3 connection A switch protocol error exists or in the United States or Canada a 146 tothe ISDN switch SPID assign
32. ase you go from a single monitor system to a dual monitor system Camera Direction allows you to select which direction the camera moves when the left and right arrow buttons are pressed on the remote control ViewStation User s Guide 95 System Information Primary Camera allows you to specify which camera will be selected when the ViewStation is powered on PIP Always On allows you to have the picture in picture PIP displayed at all times or only when the ViewStation needs to display the basic setup elements Backlight Compensation better illuminates meeting participants in situations with bright backgrounds Far Control of Near Camera enables or disables the far site from controlling the near site s camera Camera Backlight Compensation Camera Direction Primary Camera To chan Security The Security screen contains the password that gives you remote access to your ViewStation You are not required to have a password Admin Password Slide Viewing Password Software Update Password 96 ViewStation User s Guide System Information Software Hardware The Software screen contains the serial number for your ViewStation If you need to upgrade your software in the future you may be asked for this information See the Upgrading Software section of this manual for details about upgrading the software on your ViewStation System Serial Number Software Version Network Interface Type ISDN Versi
33. ation about video calls ViewStation User s Guide 75 Remote Management 76 ViewStation User s Guide Data Conferencing lThe ViewStation is T 120 compliant and supports data conferencing when paired with either a ShowStation IP or NetMeeting Data conferencing features are only available on point to point video calls and are off by default Using a ShowStation IP The ShowStation works best when you have two ViewStations two ShowStations with LAN cards and an RJ 45 cable Follow these steps to connect and use this configuration 1 Use the ViewStation s blue tipped cable to connect the ShowStation s LAN card to the LAN port of the ViewStation You can also connect the ShowStation and ViewStation to the same local area network 2 Find out the name of the ShowStation Click on the Toolbar icon on the main menu of the ShowStation The Site Name is under the Preferences tab 3 Turn on the ViewStation ViewStation User s Guide 77 Data Conferencing 4 From the main calling screen go to the System Info gt Setup gt Data Conferencing screen a a q DAL 72 1 NetMeeting General Setup Network LAN SNMP Data Conference Phone Audio Video Camera Security Software Hardware 5 Enter the name of the ShowStation and return to the main calling screen by pressing the CALL 7HANG UP button on the remote 6 Place a video call between the two ViewStations If you do not know how to place a video call see the
34. ation mode also called voice activated switching the person who is speaking will appear full screen to the far sites If you are using a single monitor system the speaker or presenter will appear full screen on your monitor Your picture will automatically appear in a small picture in picture when you raise your remote control If you are using a dual monitor system the speaker will appear in the main monitor and the other parties will appear in a quadrant on the second monitor ViewStation User s Guide 115 ViewStation 512 MP Follow these steps to switch multi point meeting modes 1 From the main calling screen highlight the System Info icon and press the SELECT button on the remote If you are switching modes during a multi point call press the MENU button to go to the main calling screen 2 Go to Setup amp Diagnostics gt Setup gt Network and press the SELECT button on the remote for the Network screen y a Nh SS s l NetMooting General Setup Network LAN SNMP Data Conference x sa Ye t A Phone Audio Video Camera Security Software Hardware 3 Use the arrow buttons to highlight the Multi Point Setup icon and press the SELECT button 4 Select Discussion Presentation or Automatic mode 7 MP Mode f Presenter Views J f Auto Answer MP 7 5 Press the MENU button on the remote to return to the previous menu or press the CALL HANG UP button to return to the main calling screen 116
35. causes Host Name WINS Resolution DHCP IP Address DNS Servers Default Gateway Subnet Mask WINS Server ViewStation User s Guide 93 System Information SNMP In addition to system administration information the SNMP Setup screen contains the name of the person who set up your ViewStation If you have a problem that you cannot solve they may be able to help you Enable SNMP Administrator Contact Name SNMP Console IP Address Location Name Community Name System Description Data Conferencing If you have a ShowStation document camera connected to your ViewStation the Data Conference screen will display its IP address See the Data Conferencing section of this manual for more information so NetMeeting 94 ViewStation User s Guide System Information Phone Audio The Telephone amp Audio screen contains information about the analog telephone connected to your ViewStation It also allows you to mute incoming calls so that the ringing sound won t disturb you You can adjust the volume of the sounds that the ViewStation makes when you select an object on the screen with the remote control System Telephone Number Country Code Area Code Number Additional Phone Number Mute Auto Answer Calls Sound Effects Volume Audio Quality Video Camera The Video amp Camera screen allows you to change the number of television monitors in your system in c
36. ce unavailable An unknown reason prevents the remote equipment from providing 47 e A unspecified the requested channel This might be a temporary problem The network can not provide the requested quality of service as 49 Quality of service defined by CCITT recommendation X 2 13 This might be a unavailable bscrioti bl subscription problem 50 Requested facility not The remote equipment supports the requested supplementary subscribed service butonly by subscription 132 ViewStation User s Guide ISDN Information ISDN Errors Continued Code Cause Definition Bearer canabiliivnet The caller has requested a bearer capability that the network can 57 pierces ty provide but the user is not authorized to use This might be a subscription problem Bearercapabilininet The network normally provides the requested bearer capability 58 iesenii lea butnotatthe present time This might be due to a temporary P y network problem or to a subscription problem Saniceoroption not An unspecified reason prevents the network or remote equipment 63 f eee from providing the requested service option This mightbe a available unspecified preg q P g iPDSP subscription problem 65 Bearer capability not The network cannot provide the bearer capability requested by the implemented user 66 Channel type not The requested channel type is not supported by the network or the implemented destination equip
37. con which will take you to the address book list ViewStation User s Guide 113 ViewStation 512 MP 10 From the address book select entries to put in your multi point address meeting Highlight the site that you want to add and press the SELECT button on the remote This will add the site to your meeting The orange highlighted box will return to the Add Change Entry screen Adding to meeting Staff Meeting Use the arrow buttons on the remote to highlight the Save icon and press the SELECT button on the remote You will then return to the main address book screen To place a multi site call from the address book simply select the entry and all the sites will be called automatically Setting the Viewing Modes for the ViewStation MP 114 The ViewStation MP enables you to select different viewing modes to see the remote sites in a multi point videoconference even during a call These viewing modes are called Automatic mode Discussion mode and Presentation mode The default mode is Automatic mode which switches between Discussion and Presentation mode automatically depending on the conversation style of your meeting Automatic Mode In Automatic mode the system determines the optimal viewing mode based on the interaction between the sites If there is more than one site talking everyone will see everyone else in the meeting either in a three or a four way display This is called Discussion mode If there is a singl
38. d enter it in the Password field If you do not remember it you can find it on the System Info gt Setup gt Security screen of the ViewStation Once you type your password in the dialog box click on OK to go to the How to Start a NetMeeting Call web page Then follow the onscreen instructions TIP In Windows 95 you can find out your computer s IP address by clicking the Start button clicking on Run and typing winpop in the Open box In Windows NT you can get your IP address by typing ipconfig at the command prompt NOTE You can also access NetMeeting through your ViewStation Go to System Info gt Setup gt Data Conferencing on the ViewStation Select NetMeeting and enter the IP address of your PC You Then press the NEAR button on the remote to return to your videoconference To open the NetMeeting application through your web browser pull down the Go gt Internet Call menu If your NetMeeting is on the Start menu of your PC click on the NetMeeting application icon Make sure the far site has also performed the same steps One site of the call needs to place a call to the ViewStation connected to their PC Select Call from the NetMeeting menu on the PC connected to the ViewStation that initiated the videoconference In the Address field enter the IP address of the ViewStation that is connected to your PC Do not enter the address of the remote PC or NetMeeting will attempt to connect to that PC via your LAN or the int
39. date button and the following screen will appear ViewStation User s Guide Upgrading Software 7 A dialog box will prompt you for the IP address of your ViewStation If you have an administration password enter it here Click on the OK button if you don t have one 8 SoftUpdate will locate your ViewStation on the network and provide the basic information In the Update section of the screen select the software to be downloaded Then choose the version of ISDN you need To retain your existing address book and files check the appropriate boxes Then click on the SAVE button ViewStation User s Guide 83 Upgrading Software 9 When the ViewStation begins the software upgrade process the following screen will appear 10 As the software is being upgraded you will be informed of its progress When it is finished click the OK button and you are done 11 Print the ReadMe First file It contains information that may not be included in this manual 84 ViewStation User s Guide Aaa System Information You can find out everything about your ViewStation by selecting the System Info icon on the main calling screen If you want to find out more highlight the Setup amp Diagnostics icon and press the SELECT button on the remote ViewStation Diagnostics To run diagnostics from your PC see the Remote Management section for details Follow these steps to run them from the ViewStation 1 From the main calli
40. e User s Guide e QuickStart booklet e ReadMe First document e Package labeled Required Cables that contains three cables e Package labeled Optional Equipment Cables that contains eight cables e Miscellaneous package that contains a hook and loop cable tie adhesive dots and three AAA batteries e The ViewStation 512 and MP packages include additional components that are necessary for the connection of multiple ISDN lines These include Quad BRI inverse multiplexer Set of four RJ 45 cables ViewStation User s Guide Getting Started The Remote Control The remote control that came with your ViewStation is an integral part of the unit It works the same way as the remote for your television at home You ll be using it to highlight and select icons that appear on the monitor configure your address book move your camera adjust the volume place video calls etc The Microphone Pod The microphone pod provides omnidirectional digital audio input to the ViewStation and provides automatic gain control noise suppression echo cancellation and a mute button The practical range of the microphone pod is approximately a 25 foot 8 meter radius What You Need to Get Started ISDN To make your ViewStation fully operable you ll need an ISDN line from your service provider a television monitor and a power source The ViewStation uses an ISDN line to transmit and receive your video calls The ViewStati
41. e ViewStation Incorrect password Fale correct password that was entered on the Firewall between the ViewStation and the PC Too many presenters The ViewStation allows a maximum of 8 presenters or PCs to be logged on atone time Too many viewers logged in The ViewStation supports up to 15 viewers via the web browser in a point to point call up tol O viewers in a 3 way call and up to 8 viewers in a 4 way call Consult your IT manager Have extra presenters disconnect Have extra viewers disconnect Change the slide viewing password on the Securhy screen to allow only authorized viewers pannel view presentation or snapshots trom the web Security level set to High on web browser Lower the security level on browser to Medium or None Wrong version of web rowser For viewing snapshots or slides from the Web the ViewStation supports Internet Explorer 3 02 or higher The ViewStation supports Netscape 4 0 or higher Incorrect viewing password To check the slide and snapshot viewing password and other information about your presentation press the INFO button on the remote control during a presentation The viewing password may be changed on the Security setup screen System Control System does not respond to the hand held remote control No batteries in the remote The green light at the front of the ViewStation should blink with each button pressed o
42. e site that is speaking then the presenting site sees all of the sites and the far sites see the presenter full screen This is called Presentation mode The system takes about 15 seconds to decide whether there is a single presenter before switching to Presentation mode If during Presentation mode one of the far sites interrupts the presenter for several seconds the system will immediately switch to Discussion mode ViewStation User s Guide ViewStation 512 MP e Discussion Mode In Discussion mode all of the sites can see everyone in the meeting at the same time This feature is sometimes referred to as continuous presence or Hollywood Squares If you are using a single monitor system the monitor screen will display three or four windows depending on whether you are in a three or four way call NOTE You will see yourself as one of the sites Your picture will be slightly delayed if you are one of the far sites in a multi point call This is normal The far sites will hear your voice synchronized with your motion If you are using a dual monitor system in a four way call the near site will appear in the second television monitor and the far sites will appear as pictures in a three or four window display If you are using a dual monitor system in a three way call each far site will appear full screen on each monitor and the near site will be in the picture in picture on the main monitor Presentation Mode In Present
43. ecting this equipment to your ViewStation Using a Second Monitor You can connect a second monitor to your ViewStation to provide a wider range of display options For example if you are presenting slides the slides will appear on the second television monitor while the far site will appear on the main monitor Whereas in a single monitor system the slides will appear on the main screen but the far site will appear in the picture in picture PIP window A second television monitor enhances the videoconferencing experience Using a VCR You can use a video cassette recorder VCR to record your videoconference or to present recorded material as part of your videoconference The VCR will record whatever appears on the near site s main television monitor and records audio from both the near and far sites When playing tapes the VCR will provide audio and video to the local and far site participants To play a tape in the VCR press the NEAR button on the remote twice then use the arrow buttons to highlight the VCR icon on the screen Use the VCR s remote to play the tape ViewStation User s Guide 51 Using Accessories Using a Document Camera You can use a document camera to take pictures of an object to send to the far site To use a document camera with your ViewStation press NEAR on the remote twice Then use the arrow buttons to highlight the document camera icon on the screen and press the NEAR button on the remote again t
44. el The Dialing Speeds screen allows you to specify the dialing speeds that will be available when you place a call Use the arrow buttons on the remote to highlight the box to the right of each speed and press the SELECT button to select a speed Once a speed is selected a red checkmark will appear ViewStation User s Guide 103 ViewStation 512 MP The Audio Quality Preference screen allows you to choose an audio protocol G 722 audio delivers higher quality audio but uses 48kbps of the video bandwidth G 728 delivers telephone quality audio and uses only 16kbps of the video bandwidth To set the audio protocol use the and buttons on your remote to move the slider Changing the audio bars has no effect during a call At above 64 kilobits per second the system will use G 722 48 Kb high fidelity audio when placing a call At 64 kilobits per second and below the system will use G 728 16 Kb audio J G 722 64 112 128 192 224 256 280 320 336 384 392 448 512 Auto Detect SPIDs This screen appears only if you selected United States or Canada as your country on the country screen Highlight the Start icon and press the SELECT button on the remote This initiates a process for automatically detecting the SPID Service Profile Identifier numbers associated with your ISDN line This process can take as long as 10 minutes but will usually require three minutes or less 104 ViewStation User s Guide ViewStation 512 MP To
45. en for 60 seconds but you do not press the SELECT button the call will be disconnected ViewStation User s Guide Address Book Editing an Existing Entry in the Address Book From the main address book screen follow these steps to edit an existing entry 1 Use the arrow buttons on the remote to highlight an entry Address Book zZ o A 2 Use the left arrow button on the remote to highlight the Edit icon and press the SELECT button on the remote Address Book ViewStation User s Guide 41 Address Book 3 Inthe Add Change Entry screen an onscreen keyboard will appear Use the arrow buttons on the remote to highlight the line you want to edit and press the SELECT button to select it Add Change Entry Video Numbers Speed OMaIRim Mie mole ALSIPIAISI HIS e etm el2 xjeiuleayni aya cl x 4 Inthe Name field delete letters with the backspace key on the keyboard Highlight each new letter then press the SELECT button to insert that letter into the Name field To complete the name correction highlight the ENTER E key on the keyboard then press the SELECT button on the remote then use the down arrow button to move to the next field to change 5 In number fields use the left arrow button to delete one digit at a time to the left Then enter the appropriate numbers on the remote keypad and press the down arrow key as each phone number is completed Note that the ISDN Number requires that y
46. enter SPIDs manually rather than detecting them automatically enter the numbers for each available line in the spaces for each line Note that each available line can have two SPID numbers Please enter your SPID numbers manually in the boxes below or select START to automatically detect the numbers Bi Line 1 B2 Bi B2 Bi Line 4 NOTE If the ViewStation is unable to find your SPIDs make sure you connected and entered your ISDN numbers correctly ISDN Switch On this screen you specify what type of switch your ISDN line is on If the Auto Detect SPID procedure detects the ISDN switch type the system will bypass this screen otherwise you must enter this manually If you do not have this information at hand it can be obtained from your ISDN provider ISDN Switch Protocol Please select your switch type This will be provided to you by your telecom service provider or PPT Please press the center SELECT button 4 to continue Press the MENU button to go to the previous screen ViewStation User s Guide 105 ViewStation 512 MP Main Calling Screen If your ISDN lines are not properly configured the main calling screen will display an ISDN checking icon in addition to the standard icons This icon displays one line indicator for each line the ViewStation detects and attempts to connect f System Info Address Book Telephone Call The ViewStation 512 and MP checks the configuration
47. er s Guide Connecting a PC Connecting a PC Directly to a ViewStation with No LAN Connection To connect your ViewStation to a PC that is not on a LAN follow these steps 1 Connect the blue tipped cable from the blue connector on the back of your ViewStation to the Ethernet PC card of your computer Then turn on the ViewStation Go to the System Info gt Setup gt LAN SNMP gt LAN Intranet screen on the ViewStation Host Name WINS Resolution DHCP IP Address DNS Servers Default Gateway Subnet Mask WINS Server Press the up arrow on the remote to go to the DHCP field and set it to Server Your ViewStation will now act as a server in that it will provide IP addresses to one or more PCs CAUTION Do not use this setting if your ViewStation is on a LAN with other computers If you do the ViewStation will provide IP addresses to ihe other computers even though the LAN already has a DHCP server this will create network problems that your IT personnel and system administrators must correct Restart your ViewStation by turning the power off then on again Go to the System Information screen You should see an IP address of 1 1 1 2 which is the IP address of your ViewStation Go to your PC and right click with the mouse on your Network Neighborhood icon in Windows 95 ViewStation User s Guide 55 Connecting a PC 7 Right click on Properties 8 The Network box appears Select the Conf
48. er of ISDN channels that are used in this call Repeat this process until all the sites are connected Customizing the Address Book You can make it easier to place multi point video calls by creating multi site entries in your address book This enables you to call up to three sites at the touch of a button To create this type of entry follow these steps 1 Speed icon From the main calling screen highlight the Address Book icon and press the SELECT button on the remote NOTE Entries in a multi point conference can only be added if they are already in your address book You cannot enter a number as a multi point site When the Speed Dial screen appears highlight the Address Book icon and press the SELECT button on the remote Highlight the New icon and press the SELECT button on the remote Address Book Multi Site Entry icon ViewStation User s Guide 111 ViewStation 512 MP 4 When the following screen appears highlight the Multi Site icon and press the SELECT button on the remote New Address Book Entry One Site lulti Site Meeting 5 The cursor automatically appears in the Name field This is the field that contains the name of the meeting or site you will be calling in this entry You cannot enter any other information on this screen until you have entered a name for this meeting To use the keyboard use the arrow buttons on the remote to go to a letter and then press the SELECT button on the
49. ernet and not the H 320 conference For easy reference the IP address of the ViewStation is provided on the How to Start a NetMeeting Call web page or on the System Info screen of your ViewStation During the NetMeeting call all NetMeeting capabilities are available except audio and video which are provided by the ViewStation If additional participants want to join a NetMeeting conference they can place a NetMeeting call to the IP address of either PC in the call ViewStation User s Guide Upgrading Software The software on your ViewStation can be upgraded either via ISDN or over your local area network LAN Upgrading ViewStation Software Via ISDN From a ViewStation with software version 4 0 or higher you can place a video call to another unit with version 4 0 or higher software and upgrade its software The process takes approximately 10 to 15 minutes in a 128kbps call See the Placing and Answering Calls section of this manual for details about placing a call Follow these steps to upgrade a system 1 Place a video call to the system you want to upgrade Make sure you have software version 4 0 on the system you are downloading from 2 Write down the passwords that appear on the System Info gt Setup gt Security screen 3 Go to the System Info gt Setup gt Software Hardware gt Update screen highlight the Start icon and press the SELECT button on the remote 4 Enter the passwords that you wrote down in Step 2
50. ew icon and press the SELECT button on the remote Address Book Speed icon One Site Entry icon 4 The cursor automatically appears in the Name field You cannot enter any other information on this screen until you have entered a name for this party Use the arrow buttons on the remote to go to a letter on the keyboard and then press the SELECT button on the remote to select that letter Once you are finished highlight the ENTER key and press the SELECT button on the remote If you press the SELECT button again the keyboard reappears Add Change Entry Video Numbers Speed SIMPSLRIM MISMO a ALSIOIAISIRIS RK em e z xjejujeix m ale a TIP To enter a capital letter in the address book such as a second C in the name McCann press Mc lt space gt lt backspace gt C a n n 38 ViewStation User s Guide Address Book When the keyboard disappears from the screen use the arrow buttons on the remote to scroll down to the Video Number field Use the numeric keypad on the remote to enter the numbers If you need to enter a dot press the right arrow button on the remote To delete a digit press the left arrow button on the remote Use the down button to move to the next field If the speed is set to the data rate you want move on to the next field If you want to change the speed to be used when calling the person in this entry press the SELECT button on the remote while this field is highlighted Use the ar
51. ewStation User s Guide ISDN Switches Depending on the type of ISDN lines you are using your service provider may assign zero one or two SPIDs per line ISDN Information Switch Type AT amp T SESS Custom SPIDs Allocated None AT amp T SESS NI 1 1 per B channel NT DMS 100 NI 1 1 per B channel NI 2 1 per device Siemens EWSD NI 1 1 per B channel Siemens EWSD NI 2 1 per device International outside United States or Canada None ISDN Errors The following table describes ISDN standard cause values that are sent from the ISDN switch to the router to indicate ISDN call status Although the cause values are standardized each ISDN service provider phrases the cause differently Therefore the causes shown in the table might not be the exact messages that appear on your television monitor ISDN Errors Code Cause Definition 1 Unassigned number The switch received the sentISDN number in the correct format however no destination equipment uses the number 2 No route to specified The ISDN exchange can not recognize the intermediate network transit network through which to route the call fa The destination address is not serviced by the intermediate network 3 No route to destination 3 through which the call is routed The specified channel does not provide sufficient service quality to Channel unacceptable acceptthe requested connection Call
52. f your monitor If you generate this tone while you are in a call the far site will hear it as well To generate a tone press the SELECT button on the remote To stop the tone press any button Highlight the Menu icon to return to the Audio screen This tone may be used to check 1 monitor audio cable connections 2 monitor volume level y Generate Tone If the system is in a call the far site will hear the tone 88 ViewStation User s Guide System Information The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation This meter indicates the audio input level from all audio inputs When using an external audio input set it so the meter reads between 0 and 15 when speaking Near End Loop The Near End Loop screen allows you to test the encoder decoder of your unit This can help you diagnose a problem with a video call If you send a near end loop during a call the far site will see a loop of themselves Press any button on the remote to stop the loop When you are finished highlight the Menu icon to return to the Diagnostics screen This will provide a complete internal test of the system It will show digitally coded local video and echo local audio Near End Loop If the system is in a call the far end will see and hear themselves via video ViewStation User s Guide 89 System Information Far End Loop The Far End Loop screen allows you to test t
53. for the near and far main cameras if the far site system supports far site camera control To set a preset 1 Use the NEAR or FAR buttons on the remote to select the near or far site camera to set 2 Position the camera by using the arrow buttons and the ZOOM control on the remote 3 Press SELECT 4 A message Press 0 9 to store a preset will appear on the main monitor 5 Press one of the number buttons on the remote control to assign that button to the preset 44 ViewStation User s Guide Camera and Sound To go to a particular preset 1 Use the NEAR or FAR buttons on the remote to determine which camera s preset to activate 2 Press the appropriately numbered button on the remote control Mirroring the Camera Positions You can match the presets on the far site camera with those on the near site camera by following these steps 1 Press the FAR button on the remote during a video call 2 Press the AUTO button on the remote to mirror the preset positions on the near site 3 To turn off preset camera positions on the far site press the FAR button on the remote and use the arrow or zoom buttons to move the camera Automatic Voice Tracking The main camera can automatically move to whoever is speaking The first time it moves to the person it may take several seconds of continuous speech to locate the speaker After that it will pick out the position quickly unless of course they have moved
54. hange the configuration of your Quad BRI IMUX module go to the System Setup gt Network gt ISDN Video Network screen ISDN Video Numbers Country Code Area Code Number A Number B ISDN Switch Protocol ISDN Dialing Prefix IMUX Information ViewStation User s Guide 121 ViewStation 512 MP IMUX Information If you select the IMUX Information icon you can select the icons on the following screen to reconfigure the way your calls are placed Numbers SPIDS Audio Quality 5D Advanced Dialing Dialing Speeds gt an item p Upgrading Your ViewStation 512 to an MP To upgrade your ViewStation you must get the MP upgrade software from your reseller Once you have the software go to the System Info gt Setup gt Hardware Software gt Upgrade screen and enter your software key See the Upgrading Software section of this manual for more information 122 ViewStation User s Guide A Symptom Audio Cause Troubleshooting Solution Not enough volume during acall Volume set too low on the ViewStation Volume set too low on the monitor Turn up the ViewStation volume using the remote control Turn up the volume on your monitor or external amplifier ViewStation startup music poys through the built in iewStation speaker but not through monitor speakers Monitor speakers or audio amplifier not properly connected Check audio connections and volume level on your monitor
55. hardware 98 ISDN video network 92 LAN intranet 93 security 96 SNMP 94 software and hardware 97 system options 97 telephone and audio 95 update information 98 video and camera 95 setup and connection additional equipment 16 cable diagram 16 changing the setup from the web 74 checking the setup of a ViewStation 512 and MP IMUX information 122 checking the setup of a ViewStation 512 and MP 121 checking the setup of a ViewStation 91 for the ViewStation 512 and MP onscreen setup process 18 auto detect SPIDs 20 country 19 for the ViewStation 512 and MP 101 advanced dialing 103 ae quality preferences auto detect SPIDs 104 dialing speeds 103 ISDN switch 105 ISDN video network 101 ISDN video numbers 102 main calling screen 106 ISDN switch 21 ISDN video numbers 20 main calling screen 22 selecting menu items 18 system name 19 telephone numbers 22 optimal room setting 15 steps 15 ShowStation IP using 52 77 slides viewing and presenting 61 snapshots sending 49 137 Index SNMP status 94 SoftUpdate application 82 software on the ViewStation setup information 97 software upgrades connecting a PC to the ViewStation 53 enabling MP capabilities 97 122 over ISDN 81 over the LAN 82 98 password location 96 requirements 82 sound adjusting 47 sound testing 88 118 speed dialing 103 on the ViewStation 512 and MP 100 speed changing 27 speed dial ca
56. hat feature of the system will appear See the System Information section of this manual for more information about the different setup options Ay Setup Microsoft Internet Explorer File Edit View Go Favorites Help a la a 3 XY Refresh Home Search Favorites History Channels Country Language FAMAE aye Namo Help Level Auto Answer Yes il Max Time in Call Ignore Changes 74 ViewStation User s Guide Remote Management Remotely Placing and Participating in Video Calls When you click on the Place A Call icon from the Manage System web page the Dial a Video Call web page will appear It is a fully integrated call center You can type a video number into the Number A or Number B field to place a call manually or you can select a number from the onscreen address book that resides on the ViewStation you are connecting to If your ViewStation has multi point capabilities you will see two address books a Placing a Video Call Microsoft Internet Explorer E me gat wa e y Sa 7o amp B A a a 3 X Search Far Back Foryard Stop Refresh Home worites History Channels Fullscreen If the ViewStation is in a call you will see streaming video snapshots one frame a second of sites in the call on your PC screen This includes the site of the ViewStation at the IP address you connected to and the far site See the Placing and Answering Calls section of this manual for more inform
57. he ViewStation the ViewStation 512 includes an external Quad BRI Inverse Multiplexer IMUX module and four RJ 45 ISDN cables The ViewStation MP has all the features and functionality of the ViewStation 512 In addition the ViewStation MP also has an embedded four port MCU that allows you to conduct multi point videoconferences with up to three other sites Multi Line Access The ViewStation 512 and MP allow you to connect with as many as four ISDN lines allowing configurable operating line speeds of up to 128K per line Calls using 128K or greater speeds are called BONDING calls At start up the ViewStation 512 and MP displays multiple line activity with an ISDN check icon that displays the number of lines as numbered rectangles ViewStation User s Guide 99 ViewStation 512 MP During a call the ViewStation 512 and MP displays two circular call progress indicators per available ISDN line Each indicator represents one channel of an ISDN line In the illustration below the call is attempting to use all eight channels from four available ISDN lines Calling Speed and Audiovisual Quality The ViewStation 512 and MP allow you to increase operating line speeds to improve sound and video quality Available speeds are limited by the number of ISDN lines you have and the speeds supported by the device being called The ViewStation 512 and MP automatically select the optimal audio protocol for a chosen speed Basic Setup for the Vie
58. he communication quality from point to point However this only works while you are in a call To stop the loop press any button on the remote Then highlight the Menu icon to return to the Diagnostics screen This will test the communication lines between the near and the far site systems It will show digital local video and echo local audio Far End Loop The system must be in a call to use Far End Loop The far site will see near site video and hear near site audio Reset System The Reset System screen is used to clear existing system configurations Resetting the system erases your admin password and all user settings except your address book entries Before you can reset your system however you must enter the serial number of your ViewStation This prevents the casual user from performing an unintentional reset You can find the serial number on the System Info screen Serial Number S Reset System 90 ViewStation User s Guide System Information How to Check the Setup of Your ViewStation The ViewStation allows you to see your initial configuration when you first set up your unit You can change the setup at any time either on the ViewStation or from your PC To check the setup of a particular ViewStation from your PC see the Remote Management section for details Follow the steps below to check them from the ViewStation 1 From the main calling screen go to the System Info gt Setup amp Diagnost
59. he seal software licenses with the Documentation and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto Buyer shall not waive amend or otherwise modify any Sublicense Agreement without VideoServer s prior consent Title to all Subject Programs shall at all times remain and vest solely with VideoServer and its licensors Buyer acknowledges VideoServer s claim that the Subject Programs are its trade secret and confidential property and shall treat them as such Buyer will not attempt to disassemble decompile reverse engineer or otherwise endeavor to discover or disclose the methods and concepts embodied in the Subject Programs Except as expressly allowed under this Agreement the Buyer shall not copy modify transcribe store translate sell lease or otherwise transfer or distribute any of the Subject Programs in whole or in part without prior authorization in writing from VideoServer Buyer shall not remove or destroy any copyright patent trademark or other proprietary mark or notice on Computer Equipment and shall reproduce any such marks on any copies of Subject Programs that it makes hereunder Table of Contents Getting Started Whats mihe BOX serieen Sactests cticeasavers a is sanctsapetvas svenvieises e En 11 The Remote Control ssc eects schiecsectetsicadscsiatctvatesaccsustaviavsusdet aiea ee a eaa ae aai anaita 13 The Microphone Pod simisenrnaenn
60. hen it is connected to a PC You can conduct a presentation on the ViewStation or you can watch a presentation from your PC anywhere in the world All you have to know is the IP address of one of the ViewStations in the videoconference For information about connecting your PC to your ViewStation see the Connecting a PC section of this manual Viewing a Presentation The ViewStation has an embedded web server that allows you to use your PC to participate in a presentation taking place during a videoconference NOTE The maximum number of parties that can simultaneously view your presentation is 15 for each ViewStation in a call For example if you are in a point to point call 30 parties can view your presentation To view a presentation follow these steps 1 On your PC access the internet by dialing into your ISP Then open Internet Explorer 3 02 4 0 or Netscape 4 5 2 Inthe address field enter the IP address of one of the ViewStations F Polycom Home M oft Internet Explorer file Edit View Go favorites Help 2 2 2 4 a ao 8 a g Back Forward Stop Refresh Home Search Favorites History Channels Fullscreen Mail Print Address el hr rooncncnmd OSS o ViewStation User s Guide 6l Presentations 3 The Welcome web page will appear file Edit View Go favorites Help e gt F A AMmG 3 microsoft NetMeeting 4 Click on the Vie
61. hey speak the microphone pod should be placed in the direction they are looking If you have a large conference room you can add another microphone pod These can be daisy chained together by connecting their cables to one another Center them on a table ViewStation User s Guide 47 Camera and Sound 48 ViewStation User s Guide Snapshots You can send a live image or snapshot from any local cameras to the participants in a videoconference using the snapshot feature of the ViewStation To send a live snapshot or image 1 Press the SNAPSHOT button on the remote control 2 Select a camera See the Camera and Sound section of this manual for more information about selecting a camera or changing the default camera 3 Position and zoom the camera as required ViewStation User s Guide 49 Snapshots 4 Press the SNAPSHOT button on the remote again to send the image to the far site TIP To preview your snapshot without sending the live video to the far site press the SNAPSHOT button once then press 1 2 or 3 for your desired camera source You will see a live preview of the input selected The far site will still see you 50 ViewStation User s Guide An Using Accessories The use of the ViewStation can be expanded by connecting other equipment to it You can connect a second television monitor a VCR document camera or CD player See the Getting Started section for information about conn
62. hing is connected their lights will indicate whether or not they are connected properly The lights however do NOT indicate that the SPIDS switch type and ISDN numbers have been correctly entered into the ViewStation The following are sample NT 1 settings For more detailed diagnostic information see the manual that was shipped with your particular NT 1 device NOTE Ifyou are outside the United States or Canada your service providers or PTTs generally provide the network termination NT 1 device On an ADTRAN NT 1 ACE ISDN termination unit you should see the following status lights when your ISDN lines are properly connected Status Ready Error Power ON OFF ON The dip switches should be set as follows Configuration Termination SHORT NONE LONG 50 100 ViewStation User s Guide 129 ISDN Information 130 On a Motorola NT1D you should see the following status lights when your ISDN lines are properly connected Status SC ACT LB LP RP RPR ON ON OFF ON OFF OFF The dip switches should be set as follows Switches 1 2 3 4 ON ON ON ON On an Alpha Telecom AT1 UT620F you should see the following status lights when your ISDN lines are properly connected Status Power ST amp U Back ON OFF OFF The dip switches should set as follows Switches 2 3 4 ON ON OFF ON Vi
63. ht be temporary though of extended duration for instance remote equipment might be turned off Destination address presented in an unrecognizable formator an 28 Invalid number format incomplete destination address prevented the connection from being established 29 Facility rejected The network can not provide facility requested by the user 30 Response to STATUS The prior receipt of a status inquiry message generated the status ENQUIRY message 31 Normal unspecified A normal has occurred with no standard cause applying No resulting action is required No circuit channel The call can not be taken because no appropriate channel is 34 gt h available available to establish the connection The network is not functioning correchy and this condition may persist for an extended period The call can not reach the 38 Network out of order ee destination and an immediate attemptto reconnect will probably ail 41 Temporary failure Theietworkis nottunetionina correctly and an error occurred The problem will be resolved shortly 42 Switching equipment The network switching equipment is temporarily overloaded and congestion the destination can not be reached Access information The requested access information can not be provided by the 43 e S discarded network Requested circuit channel An unknown reason prevents the remote equipment from providing 44 alae notavailable the requested channel This might be a temporary problem Resour
64. iaa iiiaae saena oeiee kidodi saan 85 Network Statistics sicsiiveciseatess sess soci seseasescadezcasestaced ESSIE a EEE NEES EEE Sea ETETA ERE EEEa AES 86 Advanced Network Statistics sioiscmecisereiiain uriinis aieiaa 87 Call Status ongien a E A a a s 87 Colot Bar anieri a ie A eea eaa aR Ea hat S O ead ae T R RE RERE 88 AUGIO EE E E T 88 Near End LOOP erinra n EE E E EAA EE E EE 89 Far End Loop seneuna i a i E E A a a a 90 Reset Systemi iienaa Seis ta ets Ra ga A ciel ask 90 How to Check the Setup of Your ViewStation 0 0 0 eee cece eseeeeeseceeeeeeseeeseceeeeseeeseaeeaes 91 General Setpa i ioniene E Bide cs ainlenl anes E E 92 ISDN Vide0 ansa a e a A a E a R 92 LAN SNME fcc siestests cites ea deetes 000 chub E E E EE nde sed ntl AKA aes 93 Datta COnLETeMCIN gS sisirain spinasie isa rrea EAEE Se S EE EE EEEE TEER 94 Phone Audio aiene onai r n EA E E ei dead a 95 Video Camieta iis ssecceecesszeeseysi ls Meseecavegesswaedd E ia E ET 95 SECUTI sospeter aeons atest 96 Soltware Hard ware siiicc scssdscssscs ddseesssessabeasastetsssecsd sides secabsesdsaccsscstetesccoacetcassiesgessasusees 97 ViewStation 512 MP MullttLbine ACCESS s isscctiadicestiectssatecevnds stig tudes E A EAE OEE EE EA ade toes ads 99 Calling Speed and Audiovisual Quality eee sceeseceeeeseesceesecesecaeeesecseeesesseeeaesneeeaes 100 Basic Setup for the ViewStation 512 and MP ou ceeeseesecesecseceseeseeesecnseeaeenseeseteaes 100 Initial Configuration Screens fo
65. ics gt Setup screen Highlight an icon for the details about a certain aspect of your ViewStation To make changes to your setup use the arrow buttons on the remote to highlight a particular field and press the SELECT button to change it a a I DAR 2 45 NetMeeting General Setup Network LAN SNMP Data Conference as Phone Audio Video Camera Security Software Hardware 2 To go back to the Setup screen use the arrow buttons on the remote to highlight the Menu icon and then press the SELECT button 3 To return to the main calling screen at any time press the CALL HANG UP button on the remote TIP To check your setup during a video call press the MENU button on the remote The main calling screen will appear When you are finished chek ing your system press the CALLeHANG UP button and you ll have the option of disconnecting the call or staying in the call ViewStation User s Guide 91 System Information General Setup The General Setup screen contains the basic information regarding your ViewStation You can change this information at any time If you want more technical explanations in your error messages you can select Expert in the Help Level field If you want to set a limit on the amount of time in video calls which gives you more control over the use of your ISDN lines you can set it here Or if you want to answer incoming video calls manually you can turn off Auto Answer Country Language
66. iguration tab and then select TCP IP There may be more than one so choose the one for your LAN adapter and not your dial up adapter TCP IP Ll Backup Exec Agent e3 File and printer sharing for Microsoft Networks E Client for Microsoft Networks Intel EtherExpress PRO 100 PCI Adapter Client for Microsoft Networks 56 ViewStation User s Guide Connecting a PC 9 Click the Properties button to display the properties of TCP IP and then select the IP Address tab Make sure the Obtain An IP Address Automatically button is selected Then click on OK 10 Restart your PC 11 From the main calling screen of the ViewStation highlight and select the System Info icon to verify your IP address ViewStation User s Guide 57 Connecting a PC 12 After your PC reboots open Internet Explorer 3 02 or 4 0 and under the View menu select Internet Options and then Security It defaults to medium which is the setting it should be in to communicate with the ViewStation Click on OK 58 ViewStation User s Guide Connecting a PC 14 The Welcome web page will appear in the web browser on your PC file Edit View Go favorites Help e gt ORA Omg Bina Welcome System Name a2 NetMeeting microsoft ViewStation User s Guide 59 Connecting a PC 60 ViewStation User s Guide Aen Presentations The ViewStation allows you to view and present Microsoft PowerPoint 97 slides w
67. indicators on the lower left of the screen will change from blue to green Two call progress indicators will appear for each available line If the call cannot connect an error box will appear at the top center of the screen You can redial from the Video Phone screen where the number you entered will remain until it is replaced or the system is turned off When the call connects the party you are calling will appear in the main window and near site video will appear in a smaller window at the lower right If you are using a dual monitor configuration the party you are calling will appear on the main monitor and you will appear on the second monitor For information about controlling the cameras see the Cameras and Sound section of this manual ViewStation User s Guide ViewStation 512 MP 7 To end the call press the CALL HANG UP button on the remote which takes you to the Call Hangup Choices screen Add Speakerphone Call e Dl he Vienu 8 Use the arrow keys to highlight the Disconnect Video Call icon and press SELECT If you highlight the icon but do not press SELECT the call will disconnect automatically after 60 seconds If the call was manually dialed to a number that does not appear in the address book you will be given an opportunity to enter the name and number from the call into the address book If you answer yes you will go to the screen for adding a new entry to the address book with the number fro
68. ipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside the videoconferencing unit remote control microphone pod or power supply This equipment may not be used on a public coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information Underwriters Laboratories Statement The system is intended to be powered by a Class 2 power supply 5V 4 5A 12V 1 5A Omnitel Statement THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS VideoServer Statement Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and or resellers who have entered into a Sublicense Agreement For purposes of this Agreement a Sublicense Agreement shall mean a written license agreement between the Buyer and its purchaser or in the case of any sale by Buyer to a reseller between such reseller and the End User that is either 1 signed by the End User or 2 included with the Documentation in such a manner that the End User reasonably indicates its acceptance of the Sublicense Agreement by turning on and using the Computer Equipment VideoServer shall include so called break t
69. ke sure the microphone is placed away from the audio speaker The far site audio volume may e too loud Turn down the audio volume at the far site ViewStation User s Guide 123 Troubleshooting Symptom Near site or far site can Cause Solution Turn on the VCR input by selecting the NEAR nothear or see the VCR VCR inputis not selected key twice and selecting the VCR oon Video Picture is blank on the main monitor System oes to sleep mode after 1 Ominutes of inactivity Pick up the remote control System will wake up Same picture is seenon first and second monitor Monitors are connected to the same output Monitor has a composite as well as an S Video output Connect Monitor 2 to the Monitor 2 connection on the rear panel of the ViewStation Picture freezes often during a call ISDN line transmission errors Check the error count under the Diagnostics menu Check your system by doing a local loopback under the Diagnostics menu If the pis ure does not freeze perform the same estatthe far site system Perform a far site loopback during a call ifthe picture freezes there are line errors on your ISDN lines You can also test this by placing a video call toanl loopback number provided by your service provider Picture slow or jerky Only one 64K channel is connecting in your call Check the ISDN number of the far site Ask the far site to
70. lls 29 locking a number 30 speeds for multi point calls 110 speeds in the address book 42 SPID definition 104 SPIDs 20 system reset 90 120 T telephone and audio setup information telephone calls 33 telephone to ViewStation connection 16 television monitor to ViewStation connection 16 television monitors 14 television monitors using a second monitor 51 tests see Diagnostics 85 troubleshooting 85 troubleshooting 123 124 125 126 127 128 Vv VCR to ViewStation connection 16 VCR using 51 138 video call status of the call 87 video calls adding a telephone call 31 answering 36 manual dialing 26 multi point calls 110 placing calls over the web 75 setting a time limit 28 speed dialing 29 locking in a number 30 status of ViewStation 512 and MP calls 118 with the ViewStation 512 and MP 107 ViewStation about the ViewStation 512 and MP 99 accessories 51 address book 37 built in web page 69 camera and sound 43 connecting a PC 53 data conferencing 77 diagnostics for ViewStation 512 and MP 117 getting started 11 ISDN information 129 MP enabling 122 MP viewing modes 114 name 19 placing calls 25 presentations 61 remote management 69 resetting the system 90 serial number 90 setup for ViewStation 512 and MP 121 snapshots 49 system information 85 testing 23 troubleshooting 123 upgrading software 81 ViewStation MP enabling 97 volume
71. m that call already entered and you can finish filling out the entry If you answer no you will go back to the main calling screen If you do not select yes or no the system will return to the main calling screen ViewStation User s Guide 109 ViewStation 512 MP Placing a Multi Point Call with the ViewStation MP To place a multi point video call follow these steps 1 From the main calling screen highlight the Video Call icon and press the SELECT button a I System Info Video Call Address Book 2 Enter the number of the first party in your call in the Video Phone screen and change the speed of your call if necessary All multi point calls must be connected at the same speed Then press the CALL HANG UP button on the remote to place the call The number of call progress indicators indicates the number of ISDN channels that are used in this call Use the following table as a guide for multi point call speeds Para SSSI SSE SEE Number of Total Number of Speed of Calls ISDN Lines Sites in Call kbps 1 2 128 3 64 2 256 2 3 128 2 384 3 3 192 4 128 2 512 4 3 256 4 128 Includes the site that initiates the call 110 ViewStation User s Guide 4 ViewStation 512 MP Once the call is connected press the CALL HANG UP button on the remote to get to the Call Hangup Choices screen Highlight the Add a Video Call icon The number of call progress indicators indicates the numb
72. mber use the arrow buttons to highlight the Clear button on the screen Address To Book TIP To jump from the main calling screen to the Video Phone screen press any digit between O and 9 on the numeric keypad of the remote 4 To end the video call press the CALL 7HANG UP button on the remote Highlight the Disconnect Video amp Speakerphone Call icon and press the SELECT button on the remote Since you initiated the call combination with the telephone call you cannot disconnect from the call and remain in the video call To stay in both calls highlight the Stay In Call icon and press the SELECT button on the remote ViewStation User s Guide 35 Placing and Answering Calls 5 To end the regular telephone call press the CALL HANG UP button on the remote Then highlight the Disconnect Speakerphone icon and press the SELECT button on the remote If you stay in this screen for 60 seconds but you do not press the SELECT button both calls will be disconnected 6 Ifthe call was made with a number that is not in your address book a dialog box will give you the opportunity to add the number If you select Yes the system will take you to the address book where you can enter the information If you select No the main screen will appear on your monitor Answering a Video Call There are two different modes of answering video calls manual and auto answer To answer a call manually pick up the remote when the dialog box
73. me icons appear regardless of the connection or availability of cameras Refer to your QuickStart booklet to verify the connection of auxiliary devices before attempting to use them NOTE You cannot disconnect the main camera but you can select a primary camera such as a document camera as the camera that will be used each time you power on the ViewStation To select the primary camera go to the System Info gt Setup gt Video Camera screen ViewStation User s Guide 43 Camera and Sound Pan and Tilt To adjust the pan or tilt of a camera use the arrow buttons on the remote The camera will pan tilt or zoom only when the Camera icon appears onscreen e To pan left press the left arrow button e To pan right press the right arrow button e To tilt up press the up arrow button e To tilt down press the down arrow button TIP On the System Info gt Setup gt Video Camera screen you can select which direction the camera moves when you ress the left and right arrow buttons on the remote control or example when set to Normal the camera moves in the same direction as the arrow button that is pressed When set to Reversed the camera moves in the opposite direction to the arrow button that is pressed Zoom To zoom in press the top arrow of the ZOOM button and to zoom out press the bottom arrow of the ZOOM button Setting Camera Presets You can set and store up to ten preset camera positions and zoom settings
74. ment 69 Ee a A nor The supplementary service is not supported by remote equipment 70 nly restricteddigia The network is unable to provide unrestricted digital information available over bearer capability Series er ontiennet The network or remote equipment is unable to provided the 79 i p iT requested service option for an unspecified reason This might be a available unspecified mpa P P g yas subscription problem 81 Invalid call reference value he remote equipment received a call with a call reference that is not currently in use on the user network interface 82 Identified channel does The receiving equipment is requested to use a channel that is not not exist activated on the interface for calls A suspended call exists but The network received a call resume request The call resume 83 this sei ident doesnot request contained a call identify information element indicating y thatthe call identity is in use for a suspended call The network received a call resume request that contained a Call 84 Callidentity in use Identify information element indicating that itis in use fora suspended call The network received a call resume request when there was not a 85 No call suspended suspended call pending This might be a transient error that will be resolved by successive call retries The network received a call resume request The call resume g6 Callhaving requestedcall request contained a call identity information element which once ide
75. ment problem There is either a switch protocol error network inactive or in the United States or Canada a SPID assignment problem 255 ISDN command The ISDN signaling code has encountered an error processing an processing error ISDN action ISDN adapter busy wait and retry 134 ViewStation User s Guide Index A accessories document camera 52 second monitor 51 ShowStation IP 52 VCR 51 address book adding an entry 37 creating multi site entries 111 deleting an entry 42 editing an entry 41 placing a call 39 advanced network statistics for ViewStation 512 and MP 117 audio testing for the ViewStation 512 and MP 118 audio testing 88 automatic call answering 36 automatic mode 114 automatic voice tracking 45 C cable connections 16 cables connection diagram 16 calls adding a telephone call into a video call 31 adding a video call to a telephone call 34 answering video calls 36 how to place one 26 multi point 110 placing a telephone call 33 placing calls over the web 75 speed dialing 29 ViewStation User s Guide status of ViewStation 512 and MP video calls 118 with the ViewStation 512 and MP 107 calls limiting amount of time used 28 cameras automatic voice tracking 45 to camera presets 45 to far site camera presets 46 backlight compensation 46 controlling 43 pan tilt and zoom 44 setting presets 44 mirroring camera positions 45 setup information 95 color bar testi
76. n press the INFO button on the remote from the Language screen for system information ViewStation User s Guide 17 Getting Started ViewStation Setup Screens A series of setup screens will appear on your television monitor beginning with the following screen Each one will lead you through the setup process If you want to return to a previous screen at any point use the arrow buttons on the remote to highlight the Menu icon and press the SELECT button on the remote You can also just press the MENU button on the remote Welcome Thank you for purchasing the world s most advanced conferencing system We will now show you how to set up your system in two easy steps How To Select Menu Items The following screen shows you how to use the remote to select items on your television monitor Press the SELECT button to go to the next screen Use the arrow keys Press the SELECT lt gt button 6 Press MENU ViewStation User s Guide Getting Started System Name The System Name screen will ask you to name your ViewStation up to 34 characters which will make it easy for others to find your particular ViewStation on the network LAN if connected By default your system name will be your LAN host name but you can change it To access the onscreen keyboard press the SELECT button on the remote Then use the other arrow buttons to move around on the keyboard and press the SELECT button to select a letter When you
77. n the remote Batteries installed incorrectly Insert batteries with correct position Low battery icon on the screen Low battery in the remote control Replace the batteries in the remote with 3 AAA batteries ViewStation User s Guide 127 Troubleshooting Symptom Cause Solution General Problems System is in power save sleep mode This is normal The system will wake up on any Slow blinking green light e action from the remote control or on an appears on the frontofthe The system is sleeping ViewStation incoming call Redlight appears on the The system is in a call This is normal Green light appears on ihe fronton the The system is not in a call This is normal iewStation s d Goto Diagnostics menu and perform a stem is passwort system reset This will erase all your system Sang emer the System protested Password has setings except for youraddress book You P i een forgotten may then enter a new password in the Security menu System starts in the System software iscorruptor Load system software on the ViewStation Software Update screen notloaded properly from your PC 128 ViewStation User s Guide An ISDN Information If you are not connected to an internal phone system called a PBX you will need to connect the ISDN cables from your ViewStation to the IMUX module to the NT 1 device which is connected to an ISDN wall jack Once everyt
78. nd MP When your ViewStation is initially powered up or is reset from the Reset screen the system walks you through entering the required basic operational parameters Refer to the Getting Started section of this manual for more information about the following screen which appear on all models of the ViewStation e Welcome Screen e Select Menu Screen e System Name Screen e Country Screen The following configuration screens prompt you for settings specific to the ViewStation 512 and MP ISDN Video Network The ISDN Video Network screen contains the ISDN phone numbers for your ViewStation ISDN Video Numbers Country Code Area Code Number A Number B ISDN Switch Protocol ISDN Dialing Prefix IMUX Information ViewStation User s Guide 101 ViewStation 512 MP Highlight and select the IMUX Information icon and press the SELECT button on the remote to configure your IMUX module Numbers Audio Quality MD A Advanced Dialing Dialing Speeds Highlight and select the Numbers icon to go to the ISDN Video Numbers screen Use the numeric keypad on the remote to enter the area or STD code and the ISDN numbers assigned to your ViewStation Please enter your area Code Please enter your ISDN video numbers Bi Line 1 B2 Bi 102 ViewStation User s Guide ViewStation 512 MP On the Advanced Dialing screen you can define how each ISDN channel will be dialed Normally channels are dialed in parall
79. necting a PC 54 Press the right arrow button on the remote to go to the Setup gt LAN SNMP gt LAN Intranet screen Host Name WINS Resolution DHCP IP Address DNS Servers Default Gateway Subnet Mask WINS Server If your LAN uses DHCP press the UP arrow on the remote to go to the DHCP field Use the arrow buttons to set the DHCP setting to Client This enables the ViewStation to obtain an IP address from a server on your network If your LAN does not use DHCP set DHCP to OFF in the LAN Intranet screen and manually enter the IP address subnet mask and gateway address provided by your system administrator Restart your ViewStation by turning it off then on again Go to the System Information screen You should see your system s IP address If the IP address displays waiting the ViewStation did not get an address from a server on your LAN Check the LAN connection and try again The green light on the connector should be illuminated and the yellow light should be blinking Start Internet Explorer on your PC Enter the IP address of your ViewStation on the Address line of your browser for example 108 23 56 233 If you used a DHCP client go to the System Info screen on the ViewStation for your IP address You will see a Welcome page with the name of your ViewStation To make a presentation see the Presentations section NOTE Logical names are supported via WINS and DNS ViewStation Us
80. ng a ViewStation NOTE Internet Explorer 4 0 is recommended over Netscape Navigator since the ViewStation uses Microsoft s Active X controls to enable the PowerPoint presentation capability ViewStation User s Guide 69 Remote Management The following Welcome web page will appear in your browser onnected to file Edit Vi Go favorites Help e gt F A S GRle osoft etMeeting p 70 ViewStation User s Guide Remote Management Click on the System Information and Management icon and the following Manage System web page will appear If you are prompted for a user name enter admin This is the default If you want to add a password for the unit when someone accesses it from the web go to the System Info gt Setup gt Security screen on the ViewStation and enter a password Z Index Microsoft Internet Explorer fie Edit View Go favorites Help ey 29 Aiea Gge iFhBs Address E J er B ne Number ViewStation User s Guide 71 Remote Management Running Diagnostic Tests on a System The Manage System web page contains the setup options for the ViewStation at the IP address you entered in the Address field of the browser If you click on the Diagnose System icon on the left side of the page the following web page will appear Click on the icon of the test you want to run and the web page for that test will appear The tests that you run on the ViewStation from your PC
81. ng screen use the arrow buttons on the remote to go to the System Info gt Setup amp Diagnostics gt Diagnostics screen From here you can check the status of your network the rate of your video signal the status of an existing video call the color contrast on your monitor the sound coming from your ViewStation the near end loop far end loop and reset your system Advanced Call Status Color Bar Stats Near End Far End Loop Reset System Loop 2 Highlight the appropriate icons to find out the details about a specific function of your ViewStation ViewStation User s Guide 85 System Information 3 To go back to the Diagnostics screen use the arrow buttons on the remote to highlight the Menu icon and then press the SELECT button 4 To return to the main calling screen at any time press the CALL HANG UP button on the remote TIP To run diagnostics during a video call press the MENU button on the remote The main calling screen will appear When you are finished diagnosing yeu system press the CALLeHANG UP button and you ll have the option of disconnecting the call or staying in the call Network Statistics The Network Statistics screen describes the video and audio protocols and the speeds at which your call will travel over the network and to the party you are calling You can also check the status of your call Tx Clock Rate Rx Clock Rate Errors Sync Video Protocol Video Format Audio Prot
82. ng the color of the monitor 88 conference room setting optimal 15 connection additional equipment 16 ISDN line indicator 25 ViewStation to a PC 53 not on a LAN 55 on a LAN 53 upgrading ViewStation software 82 what you need to get started 13 ISDN 13 NT 1 14 power supply 14 television monitor 14 135 Index D data conferencing 77 setup information 94 using a ShowStation IP 77 using NetMeeting 79 DHCP 54 diagnostics advanced network statistics 87 audio audio meter 89 119 generate tone 88 call status 87 color bar 88 during a video call 86 far end loop 90 from the ViewStation 85 from the web 72 near end loop 89 network statistics 86 reset system 90 ViewStation 512 and MP 117 advanced network statistics 117 audio 118 call status 118 far end loop 120 near end loop 119 network statistics 117 reset system 120 dialing prefixes 26 discussion mode 115 document camera to ViewStation connection 16 document camera using 52 E errors 123 124 125 126 127 128 errors ISDN 131 H hardware setup information 98 136 I IMUX definition 99 IMUX information 102 ISDN checking the setup of your lines 92 error codes 131 line connection indicator 22 25 NT 1 connections 129 switch information 131 using ISDN to upgrade ViewStation software 81 K keyboard used in the address book 38 L LAN definition 53 LAN to ViewStation connection 16 LAN
83. ntity has been cleared indicated a suspended call However the suspended call was cleared either by timeout or by the remote user 88 Incompatible destination Indicates that an attempt was made to connect to non ISDN P equipment For example to an analog line 91 Invalid transit network The ISDN exchange was asked to route the call through an specified unrecognized intermediate network ViewStation User s Guide 133 ISDN Information ISDN Errors Continued Code Cause Definition lavelidsadeeanes An invalid message was received and no standard cause applies 95 Gpeaaciticd ge This is usually due to a D channel error If this error occurs P systematically report itto your ISDN service provider The receiving equipment received a message that did not include 96 Mandatory information one of the mandatory information elements This is usually due to a elementis missing D channel error If this error occurs systematically report it to your ISDN service provider The receiving equipment received an unrecognized message either because the message type was invalid or because the Message type nonexistent 97 e enatimplemented message type was valid but not supported Cause 97 is due to P either a problem with the remote configuration or a problem with the local D channel Message heompatible The remote equipment received an invalid message and no 98 withea jes eat e Stand
84. ntry in the Address Book ceeceeseeseceseececeeeseceneeseneeeaeeteeeeeeeeaees 41 How to Delete an Entry in the Address Book cceceescesesseeseeeseeceseceeeecenececeeeaeesaeeeneeeenees 42 Camera and Sound Controlling the Camera 120 003 3605 2 ciseevideacstterdenipieoastevepes vere Huerta wane nieine pentose 43 Pamand Tilt 25 ociecseteiiens odes tycsssysessdecbautsdteaesiavsade seeded an cesceespastnn ipeedsbiae T is Galebsorssees 44 FOOD eneee een E cuts sch ees A a EEE A ucaeenisee cases RE 44 ViewStation User s Guide vii Table of Contents Setting Camera Presets 1 en esi el ee hate eae ee eed 44 Mirroring the Camera Positions o er E E E R N 45 Automatic Voice Tracking enon A e a Aa a deeds a Nee 45 Lracking to Camera Presets i dioer anenai S e e a hevtectedds 45 Tracking to Far Site Camera Presets 00 0 ceceseeseeseeesececeseeseeeseeeeesesseeeaeeneseaseaeenaes 46 Backlight Compensation scrnrereeose oia a ERS RA SREL E E 46 Adjusting the Sound on the ViewStation ssessesseesssessesssesrsresrerrsresrrsesteseresrenreresreesteet 47 Positioning Microphone Pods re nr eee Eu EEE EAEE E Eea SE E e T 47 Snapshots Using Accessories Using a Second Monitor sorria a A O ET aes 51 Using a VOR oronro eeen a T E E E E E R EERTE 51 Using a Document Camera vss hereranr aerae aE E E E a nS 52 Using a ShowStation IP gt saa eei E e AEE E E A E EE E E AE a AREE 52 Connecting a PC What YoU Need cnn tee ie aie aa E a aaae e
85. o remove the camera icon Using a ShowStation IP 52 With ShowStationIP meetings can be much more productive There is no need to print transparencies or send faxes out before a meeting The ShowStation IP allows you to project any type of document or Microsoft Office file in big screen format and share it with any location instantly See the Data Conferencing section of this manual for more information ViewStation User s Guide Connecting a PC The ViewStation can be connected directly to a PC running Microsoft Windows or to a local area network LAN to upgrade software make PowerPoint presentations or perform remote setup and diagnostics What You Need e Microsoft Windows 95 98 or NT e Desktop PC connected to a LAN or laptop with a 10mbps Ethernet LAN card e Ethernet cable e Microsoft Internet Explorer 3 02 or 4 0 recommended or Netscape 4 5 Connecting to a PC on a LAN To connect your ViewStation to a PC that is on a LAN follow these steps 1 Make sure you have a LAN cable connected from the local area network in your building to the rear orange connector on your ViewStation See your QuickStart booklet for details 2 Your PC may be connected to a node on your LAN or to the rear blue connector on your ViewStation 3 Turn on the ViewStation 4 Press the right arrow button on the remote to select the System Info icon Then press the SELECT button to select it ViewStation User s Guide 53 Con
86. o that they are both on between you andyour the same LAN or subnet y Wrong password Enter the correct password Note The default password is admin managementvia the web Too many managers logged into the system Only two system managers are allowed at any one time To log everybody else out restart your ViewStation ViewStation User s Guide Symptom Presentations Cause Troubleshooting Solution Web browser does not allow showing PowerPoint resentations trom the PC othe ViewStation Wrong version of web browser Presenting PowerPoint slides works with MicrosoftInternet Explorer version 3 02 or higher on Windows 95 and Windows NT orkstation Presenting PowerPoint slides also works with Internet Explorer 4 0 on Windows 95 You may need to load service packs to your browser This function does not work with Netscape at this time PowerPoint presentation oes not export Wrong version of Microsoft ice Use Microsoft Office 97 Please install Microsoft Office 97 Insufficient disk space Slides are converted to JPEG and are stored in the Windows Temp directory on your PC Create more room on your PC Cannot connect to the PC from the ViewStation for presentation The name is there but the PC presentation can notbe accessed when the slide button is pressed Snapshots and presentations can notbe viewed though the PC has access to the main web page of th
87. ocol Comm Protocol 86 ViewStation User s Guide Advanced Network Statistics System Information The Advanced Network Statistics screen contains information about the status of your call It describes how fast audio and video is coming in and going out during a call Call Number Audio Rate Video Rate Video Rate Used Video Frame Rate Video FEC Errors LSD Protocol LSD Rate MLP Protocol MLP Rate Data Conference Remote System ID Call Status The Call Status screen allows you to determine if one of the far site s ISDN channels consistently fails to connect If you highlight one of the call progress indicators the ISDN number for that channel will appear You can compare this number with the number you dialed to reach the far site or you can check for a malfunctioning channel t Number Dialed Status Code ViewStation User s Guide 87 System Information Color Bar The Color Bar screen allows you to test the color settings of your television monitor While you are viewing the color bar find the controls on the television monitor that allow you to adjust its colors Press any button on the remote to return to the Color Bar screen Then highlight the Menu icon to return to the Diagnostics screen in View Color ars This test may be used to check that the monitor is properly adjusted Audio The Generate Tone screen allows you to test the volume and cables o
88. of the ISDN lines every time you power them on Checking each ISDN line normally takes less than a minute As the ViewStation 512 or MP confirms each line another line indicator will appear on the ISDN check icon Once the first ISDN line line 1 connects you can make a call Once the check is complete if the ISDN lines are properly configured the icon will disappear if it does not disappear you should check the physical connections and the configuration of the ISDN lines 106 ViewStation User s Guide ViewStation 512 MP Placing a Call with the ViewStation 512 Once you select the Video Call icon you are ready to make a manually dialed video call Use the Video Phone screen to manually enter the ISDN numbers of the party being called Some calls require the input of two different ISDN numbers If you use two ISDN numbers enter one number in each ISDN number field 1 To enter the first ISDN number of the party you are calling use the numeric keypad on the remote control To clear an entry use the arrow buttons to move the highlight box to the CLEAR icon on the screen and press the SELECT button or the CALL HANG UP button To clear part of an entry from the right press the left arrow once for each character you wish to delete ISDN Number Fields Speed Indicator 2 Ifyou are calling with a single number skip to step 4 3 To enter the second number For an ISDN number one digit greater than the first pres
89. on ISDN Switch Protocol The System Options screen contains information that enables MP features on your ViewStation and indicates that the feature has been enabled For more information about the ViewStation MP see the ViewStation 512 MP section of this manual Multi Point ViewStation User s Guide 97 System Information The Hardware screen contains information about the type of camera inside the ViewStation the technology it uses to send the video in your calls and the version of your microphone System Serial Number FPGA Version Network Interface Type Video Comm Interface Camera MIC Version VGA The Update screen can only be accessed if you are in a video call and trying to update another ViewStation s software over a LAN It contains the passwords that also appear on the Security screen For more information about upgrading your ViewStation software see the Upgrading Software section of this manual Near Site Software Far Site System Far Site Software The Far Site may be upgraded to Release 4 0 1 18 Dec 1998 Please press Start to proceed 98 ViewStation User s Guide An ViewStation 512 MP This section discusses setup and operation that is specific to the ViewStation 512 and MP models The ViewStation 512 allows you to connect up to four ISDN lines to conduct videoconferences at a maximum 512kbps In addition to the standard equipment that is shipped with all models of t
90. on 128 supports a single ISDN line for up to 128kbps videoconferencing The ViewStation 512 MP supports a maximum of four ISDN lines for up to 512kbps videoconferencing ViewStation User s Guide 13 Getting Started Television Monitors You can use any size S Video or composite television monitor with the ViewStation The size of the monitor should be proportional to the size of the room in which the ViewStation resides You can further enhance your videoconference by connecting two monitors to your ViewStation one for video and another for displaying graphics Power Supply The ViewStation power supply supports line voltages between 100V and 240V or 50Hz and 60Hz NT 1 Device An ISDN network termination NT 1 device may be required between your ISDN line and the ViewStation If your ViewStation is not connected to an internal switchboard such as a PBX your system may require an ISDN terminating resistor to be installed if you are behind a PBX ViewStation User s Guide Getting Started Setting Up Your ViewStation Connecting the ViewStation is easy The cable connectors are color coordinated with the corresponding connectors on the back of the ViewStation To hook up your ViewStation use your QuickStart booklet as a guide and follow these steps 1 Place the ViewStation unit on top of the monitor as shown below Make sure the front lip of the unit hangs over the edge of the monitor 2 Center the microphone pod on
91. ote The AT amp T peinkto poirit ViewStation was notable to protocol does not require SPIDs detectyour SPID Check that your ISDN line is You may want to contact your ISDN provider rovisioned for Voice Data and ask them to switch your line to the NI 1 Voice Data protocol standard Error Message when ISDN error code received See the ISDN Information section of this dialing a video call from the ISDN line manual When placing a call progress icons do notturn green Call progress icons indicate thatthe video call did not complete The call progress icons indicate the call state when gigcin or receiving a video call on each ISDN channel Blue call initiated Yellow call arrived at the far end ISDN switch Orange remote system answered call Green video sync o ViewStation User s Guide 125 Troubleshooting Symptom Cause IMUX 512 Inverse Multiplexer Solution Cannotdial remote sstem in BONDING 84 K calls Dialing a remote site in calls above 128K does notwork Call progress circles only show blue or yellow Call progress circles do not turn green or remain blue atter the first channel connects Start by calling the far site at 1x64 or 2x64K This will verity if the primary number is correct If these calls complete try 256K then 384K Go to the call status screen Highlight each ofthe circles for each of the channels dialed The number dialed for each channel will
92. ou enter both of the phone numbers assigned to the ISDN line 6 Highlight the Speed field and press the SELECT button Use the up and down arrow buttons to select a calling speed 7 To save the changes highlight the Save icon and press the SELECT button How to Delete an Entry in the Address Book To delete an existing entry in the address book follow these steps 1 From the main address book screen use the arrow buttons on the remote to highlight the entry you want to delete 2 Use the left arrow button to highlight the Delete icon Once you highlight this icon the entry you selected will be removed from your address book 42 ViewStation User s Guide Camera and Sound You can adjust the pan tilt and zoom of near and far site cameras You can also enable the camera to track voices automatically or track to presets Controlling the Camera To select the camera to control use the remote control to e Move your near site camera Press the NEAR button on the remote A camera icon E facing toward the near site will appear in the top right corner of the main monitor e Move the main far site camera during a call Press the FAR button on the remote A camera icon T facing toward the far site will appear in the top right corner of the main monitor e Select another local camera Press NEAR twice to bring up icons for all of the connected local cameras Then use the arrow buttons to highlight the appropriate icon So
93. r ViewStation 512 and MP ou eee esses eeeeseeneeteeteees 101 ISDN Video Network oi nsis codes sscusceclienaesteeds Sick sislecaaes Sccdiscacdies Bevel a on icne 101 Auto Detect SPIDS 2 s scessacessesessteecedoussscasascsbesetgassissssveesealee Sosalssheveseachvasdaeescdavesssnscaaes 104 ISDN Switch 5 so i asset beet Hiatus teed tassel hating atin EA EE ERN E T EO 105 Main Calling Screen innon seeds casasasced aa a a i lastseesetes 106 Placing a Call with the ViewStation 512 ooo eee eceessceeecseeeseteeesseeaecsaeeasceseeseensetaeeeaes 107 Placing a Multi Point Call with the ViewStation MP oo elec seeeseeeeeeeeeeeeeeaeeneeeaes 110 Customizing the Address Book oo ccc cececeeesecseceseeeeeseccesaecssesaeceeeeseseaecneseaeeneeeaeesaes 111 Setting the Viewing Modes for the ViewStation MP oo cece eeeeeeseeeeeesereeetseeeeeenees 114 ViewStation 512 MP Diagnostics 0 eee eeceseeseceseesecseeeseesseesecesesseceaseaeeseseseesaeeseeseeeasens 117 Network Statistics cisccucvesissacessesssnadiseesasessssescabestsssscessedigeecsniasud RETE ESTASE EIERE SARRE nist 117 Advanced Network Statistics esssseeseseeseesesesresesrerersestesrstrsestrstestetestsresrerrsreseneesrese 117 Call Status onien a a a E E a A N E E E 118 A di saara A eas dota Be Ss A E aa ned E OE 118 Near End LOOP ieni aia eoa araoa ap eaa E aaa aeS r EAEra EEE EEEIEE N TEA EEA 119 Bar End Loop cnor ireren han Ga EAR EE woth N RE eas eee 120 Reset Syste annunin nana n
94. r not your audio and video is going out and coming back properly However this only works while you are in a call To stop the loop press any button on the remote Then highlight the Menu icon to return to the Diagnostics screen This will test the communication lines between the near and the far site systems It will show digital local video and echo local audio Far End Loop The system must be in a call to use Far End Loop The far site will see near site video and hear near site audio Reset System 120 The Reset System screen is used to clear existing system configurations Resetting the system erases your admin password and all user settings except your address book entries Before you can reset your system however you must enter the serial number of your ViewStation This prevents the casual user from performing an unintentional reset You can find the serial number on the System Info screen Serial Number S Reset System ViewStation User s Guide ViewStation 512 MP ViewStation 512 MP Setup You can change the configuration of your ViewStation 512 or MP at anytime To make changes select the System Info icon from the main calling screen and then select the Setup icon The following screen will appear which contains the configuration information for your ViewStation NetMeoting General Setup Network LAN SNMP Data Conference Phone Audio Video Camera Security Software Hardware 7 To c
95. ras eate abs AE A S 53 Connecting toa PC ona LAN wists E a eE AE REE EEEE N EE EES 53 Connecting a PC Directly to a ViewStation with No LAN Connection 00 eee 55 Presentations VIEWING a Presentation sioan sni earn i e A a d s 61 Presenting Sides aieiaa n A a dy ea etch E Rea ae 63 Remote Management Accessing the ViewStation Web Page esseseeesseessesessesesressesrssesresrsresreresresrsrenreseneeseeersrestst 69 Running Diagnostic Tests on a System s esessssssssesessesssstsresreresresterrsteststesteserestenrnrestnsesreet T2 Controlling aS y Stern onei onien e iE GERERE E VEAR TETEN AR 73 Sending a Message to a ViewStation 00 0 cecesscneceseeseesseceseesecseeeaecseeeaeeseesseseeeeaeenaes 73 Changing the Setup of a ViewStation 00 0 eee eee esecseeeseessetseeceeseceseeasesessesseensesseeeaeeeaes 74 Remotely Placing and Participating in Video Calls oo eee eesesseeseesecseeeseeeeeeeseseeaeenees 75 Data Conferencing Using a ShowStation IP seasg ere tives e e e a 77 Using NetMeeting with a ViewStation ee eee ceccesececeesecseeeseeseeesecseeesesseeesecseseaeeaeeeaes 79 Upgrading Software Upgrading ViewStation Software Via ISDN ou cee eeeceeeseceseeeseeceseeesaeeeaeeeeeceeeeeaeseaeeeaeerae 81 Upgrading ViewStation Software over the LAN ces eeeccesccceseeceseceeceteeceaeeeeessaeeeseeeaeerses 82 viii ViewStation User s Guide Table of Contents System Information ViewStation DiagmOstics nessies oionn t
96. remote to select that letter Once you are finished highlight the ENTER key and press the SELECT button on the remote If you press the SELECT button again the keyboard reappears Multi Site Meeting Name Save Menu TIP To capitalize a letter enter a space and a backspace and then enter the letter 112 ViewStation User s Guide ViewStation 512 MP 6 When the keyboard disappears from the screen scroll down to the Speed field If you want to change the speed press the the SELECT button on the remote while this field is highlighted Use the arrow buttons on the remote to select a speed from the list and press the SELECT button on the remote Then press the down arrow on the remote to go to the next field Multi Site Meeting Name Save Menu NOTE Multipoint calls from the address book will be placed at this speed The system ignores the speed that is entered for the individual sites in the address book For example if you have a multi point meeting set at a speed of 138kbps between New York Singapore and Sydney and your New York site has the speed set at 384kbps the New York site will still be dialed at 128kbps when this meeting is dialed 7 Inthe Sites In Meeting field you will be able to add up to three other parties to your multi point meeting depending on the speed of the call Scroll down to the first entry and press the SELECT button on the remote To add sites to the meeting select the New i
97. row buttons on the remote to select a speed and press the SELECT button on the remote Then press the down arrow on the remote to go to the next field If you want this particular entry to only place telephone calls instead of video calls use the numeric keypad on the remote to enter the telephone number Use the arrow buttons on the remote to highlight the Save icon and press the SELECT button on the remote You will then return to the main address book screen How to Place a Call From the Address Book 1 To place a call to an address in the address book highlight the entry you want to call and press the SELECT button on the remote Address Book H 2 a 7 ViewStation User s Guide 39 Address Book 40 The number and the speed that you re dialing will appear at the top of the screen The call progress indicators on the lower left side of the screen indicate the call connection progress They will change from blue to yellow to orange and finally to green when your call goes through TIP Address book entries can be accessed by selecting the letter on the remote control corresponding to the first letter of the name you want to select For example to go to the T section of the address book press 8 on the numeric keypad of the remote control To end your call press the CALL eHANG UP button on the remote Highlight the Disconnect Video Call icon and press the SELECT button If you stay in this scre
98. s the RIGHT arrow button to enter that number then skip to step 5 For an ISDN number which is the same as the first press the DOWN arrow button then skip to step 5 Otherwise press the DOWN arrow button to move the orange highlight box to the second line of the screen Use the LEFT arrow button on the remote control to delete numbers to the left and the numeric keypad to enter the second ISDN number of the party you are calling ViewStation User s Guide 107 ViewStation 512 MP 108 To select a calling speed highlight the Speed Indicator Icon press SELECT then use the UP and DOWN arrow buttons to select a speed from the list that appears onscreen The number of connected ISDN lines and the selections made on the Dialing Speeds screen will determine the speeds that are available When you select a dialing speed of 2x56 or 2x64 the ViewStation will place a two channel call at 112 or 128 Kb If you select a dialing speed of 112 or 128 you will place a BONDING call at the selected speed Your call may perform better with a 2x56 2x64 dialing speed than with a 112 128 Kb BONDING call Note that some calls can only connect using certain speeds due to far site bandwidth limitations Near site configuration settings can also affect the speed settings available for making a call Press the SELECT button or the CALL HANG UP button to place the call As the call connection approaches completion the circular call progress
99. sword if one has been established for the videoconference Then click on OK If the security of your browser is set to high you will not be able to bypass the password If this occurs change the security level to low in your web browser 7 The following window that contains the information on your hard drive will appear Select your presentation and click on the OPEN button 66 ViewStation User s Guide 10 11 Presentations Click on the PcPresent button and a window will indicate that your slides are being converted to thumbnail sketches When the PcPresent window becomes full screen again your thumbnails have been loaded into the flash memory of the ViewStation NOTE This feature enables the ViewStation to keep the slides active should you lose connection during a video call or presentation the slides will remain on the ViewStation as long as they are active on the web browser Pick up the ViewStation s remote control and press the SLIDES button Select the presentation that you have loaded Press the SELECT button on the remote to bypass the password again or enter it A thumbnail of each slide will appear on the screen so that you can see all of the slides at once Use the arrow buttons on the remote to highlight a slide and then press the SELECT button on the remote to view it TIP If you want to find out more information on the slide you are presenting press the INFO button on your remote You will
100. ting Started 24 ViewStation User s Guide eh Placing and Answering Calls When you turn on your ViewStation you will be greeted by the main calling screen The very first time you turn on your ViewStation and the first time you turn it on after performing a reset you will first go through the configuration screens discussed in the Getting Started section System Info Video Call Address Book j Telephone Call If your ISDN line is not properly configured the main calling screen will display an ISDN check icon in addition to the standard icons The ViewStation checks the configuration of the ISDN line every time a user powers it on Checking the ISDN line normally takes less than a minute Once the check is complete if the ISDN is properly configured the icon will disappear If it does not disappear you should check the connection of your ViewStation and the configuration of your ISDN line NOTE The ViewStation 512 and MP use up to four ISDN lines and check ISDN differently See the ViewStation 512 MP section for more information ViewStation User s Guide 25 Placing and Answering Calls There are three ways to place a video call e Manually e Speed dial e From the address book Placing a Manual Dial Video Call From the main calling screen use the arrow buttons on the remote to highlight the Video Call icon 1 Use the numeric keypad on the remote to enter the number you want to dial ISDN
101. ur monitor You can set a maximum limit on the time users spend in a call which enables you to have more control over the use of your ISDN lines To set a limit in minutes change the Maximum Time in Call on the System Info gt Setup gt General Setup screen See the System Information section for details 28 ViewStation User s Guide Placing and Answering Calls Placing a Speed Dial Call Once you have selected the Address Book icon on the main calling screen a Speed Dial screen appears Use this screen to redial the six most recently dialed numbers A site must be entered in the address book before it will appear in the Speed Dial screen 1 From the main calling screen use the arrow buttons on the remote to select the Address Book icon ac System Info Video Call Address Book Telephone Call 2 When the Speed Dial screen appears use the numeric keypad or arrow buttons on the remote to place the call SpeecdDial Entry Humber Lee ke Indiar ViewStation User s Guide 29 Placing and Answering Calls TIP If you want to lock a number so that it stays in the Speed Dial box highlight it and press the button on the numeric key ad A lock will appear on the right side of the box for that number To unlock a number highlight the entry and press the button on the remote Use the and buttons to toggle between locked and unlocked 3 When the call completes and you are using a single monitor s
102. using the LAN to upgrade ViewStation software 82 LAN SNMP status 93 language selection 17 laptop to ViewStation connection 16 lighting backlight compensation 46 lights on the IMUX module 101 loopbacks far end 90 120 near end 89 119 M messages sending to the ViewStation 73 microphone pod 13 microphone pod positioning 47 microphone pods using more than one 15 multi point address book entries creating 111 multi point videoconferences viewing modes 114 switching between modes 116 mute 47 ViewStation User s Guide N name of your system 19 network statistics for ViewStation 512 and MP 117 NT 1 definition 14 NT 1 status indicator information 129 P passwords for the web server 71 on the Security screen 96 PC connecting to a ViewStation 53 no LAN connection 55 on a LAN 53 requirements 53 PIP definition 30 power supply 14 PowerPoint slides 61 presentation mode 115 presentations connecting a PC to the ViewStation 53 showing slides 63 viewing 61 presets 44 automatic voice tracking to far site camera presets 46 tracking to 45 R remote control 13 remote control on the web 73 remote management changing the setup of a ViewStation 74 connecting a PC to the ViewStation 53 diagnostics 72 S security on the ViewStation 96 serial number of the ViewStation 90 97 setup data conferencing 94 ViewStation User s Guide Index general setup 92
103. w a Presentation icon and the slides will appear 62 ViewStation User s Guide Presentations Presenting Slides Follow these steps to display a slide presentation on the ViewStation 1 On your PC open Internet Explorer 3 02 4 0 or Netscape 4 5 NOTE Make sure your browser is configured to accept cookies 2 Inthe address field enter the IP address of the ViewStation that you will display the slides on To find the IP address of the ViewStation press the MENU button on the remote The IP address can be found on the System Info screen Z Polycom Home Microsoft Internet Explorer file Edit View Go favorites Help gt 9 2 6 8 ASS B Home earch Favorites History Channels Fullscreen Mail Print os Back Forward Stop Refresh Adcress eSweonmmoot ViewStation User s Guide 63 Presentations 3 The Welcome web page will appear file Edit View Go favorites Help gt 0NA lE 3 microsoft NetMeeting 64 ViewStation User s Guide Presentations 4 Click on the Select a Presentation icon and the following web page will appear ct a Presentation Microsoft Internet Ex Eile Edit View Go favorites Help e gt O P Samad vB oint file that d ViewStation User s Guide 65 Presentations 5 Click on the Press Here to Select a PowerPoint File button A pcPresent application window will prompt you for a password Enter a pas
104. wStation 512 and MP 100 Follow the instructions in the ViewStation 512 MP QuickStart booklet or the Getting Started section of this manual to install your unit The ViewStation 512 and MP vary from the ViewStation 128 with the following additional equipment e IMUX Module The ViewStation 512 and MP use the included external IMUX module to connect up to four ISDN lines to the videoconferencing unit The IMUX module allows multi line ISDN connection to locate and connect to additional ISDN lines available to a far site device Each ISDN line adds 128 Kbps to the possible operating line speed for example a unit connected to the maximum four ISDN lines could operate at 512 Kbps e ISDN Lines The ViewStation 512 and MP can use up to four ISDN lines To connect these lines plug each line to use into the IMUX module Note that the ViewStation 512 and MP only require a single functioning ISDN line to operate but speeds greater than 128 Kbps require the use of additional ISDN lines ViewStation User s Guide ViewStation 512 MP When you first connect the IMUX module to the ViewStation unit and available ISDN lines the red status light on top of the IMUX module will light The green line connection indicators for lines 2 3 and 4 will light and the indicator for line 1 will flicker for a moment then become steady This indicates normal operation of the ViewStation unit and IMUX module Initial Configuration Screens for ViewStation 512 a
105. will appear Highlight the Add Speakerphone Call icon and press the SELECT button on the remote 2 When the Telephone screen appears use the numeric keypad on the remote to enter the phone number of the new party and press the SELECT button ViewStation User s Guide 31 Placing and Answering Calls 3 Once the third party connects press the NEAR or FAR button on the remote to return to the videoconference If you only hear the numbers being dialed and no one ever picks up on the other end make sure that you have an analog phone line properly connected to the back of the ViewStation See your QuickStart booklet for more information 4 To disconnect from the third party press the CALL 7HANG UP button on the remote Then highlight the Disconnect Speakerphone Call icon and press the SELECT button on the remote 32 ViewStation User s Guide Placing and Answering Calls Placing a Telephone Call In audio telephone calls your ViewStation acts as a standard speakerphone Third party audio is only available in the United States and Canada To place an analog telephone call follow these steps 1 From the main calling screen use the arrow buttons on the remote to highlight the Telephone Call icon and press the SELECT button 2 Use the numeric keypad on the remote to enter the number you want to dial If you are dialing within your PBX system you only need to dial the last four digits of the number If you want to delete
106. ystem the party you called will appear on the screen and you will appear in the picture in picture PIP window at the lower right If you have a dual monitor system the party you are calling will appear on the main monitor and you will appear on the second monitor 4 Pan tilt or zoom the camera using the remote To find out how to select the far and near site cameras adjust them and brighten or darken a room see the Camera and Sound section of this manual 5 To end your call press the CALL HANG UP button on the remote Highlight the Disconnect Video Call icon and press the SELECT button If you highlight the icon but do not press the SELECT button the call will disconnect after 60 seconds anyway 6 Ifthe call was made with a number that is not in your address book a dialog box will give you the opportunity to add the number If you select Yes the system will take you to the address book where you can enter the information The number is already entered for you If you select No the main screen will appear on your monitor 30 ViewStation User s Guide Placing and Answering Calls Adding a Telephone Call to a Video Call If you have an analog telephone line connected to the back of your ViewStation you can add a third party to your video call Third party audio is only available in the United States and Canada 1 Once your video call is connected press the CALL7 HANG UP button on the remote and the following screen

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