Plantronics 910 Bluetooth Headset User Manual
Contents
1. Two beeps every 30 seconds indicate your mute is on Press the mute button once to turn mute off Uncheck the box in the Basic Options screen for Allow headset call control button to toggle the headset s radio link See page 10 Check the box in the Basic Options screen for Allow headset call control button to toggle the headset s radio link See page 10 TECHNICAL ASSISTANCE Plantronics Ltd Plantronics Acoustics rrr 0906909999 690909 9990 9 6 9 669 06 96 9 9 6 9 6 rrr rrr rrr rrr Wootton Bassett UK Italia Srl Tel 0800 410 014 Milano Italia Visit our web site at www plantronics com support for technical support including N Verde 800 950 934 umero Verde frequently asked questions compatibility and accessibility information The Plantronics Technical Assistance Center is also ready to assist you on 0800 410 014 Plantronics B V v AUT BEL DEU DNK ESP FRA GRC ITA IRL LUX NLD PRT SWE FIN CYP CZE EST HUN LVA LTU MLT POL SVK SVN V GBR Hoofddorp Nederland Tel 0800 752 6876 NL 00800 752 687 66 BE LUX Plantronics Sarl Noisy le Grand France No Indigo 0825 082599 0 15 4 TTC mn 33 14167 4141 Plantronics GmbH H rth Deutschland Tel 0800 9323400 Osterreich 0800 242 500 Schweiz 0800 932 340 Plantronics Iberia S L Madrid Espana Tel 902 415 191 34 91 640 47 44 ES Tel 800 844 517 PT Nord2. adapter is not set as the default audio device Use the Audio settings in Windows under Sounds and Audio Devices to select Plantronics BT Adapter as the audio device Listening volume is too low Press the volume up button on the headset See page 16 Headset is muted Press the mute button on headset to unmute the microphone See page 16 Headset microphone boom aligned incorrectly Align the headset boom with your mouth Speak volume is too low Increase the speak volume on your softphone until you can be heard by callers If the volume is still too low increase the microphone level on your computer Headset battery needs to be charged See page 5 The USB Bluetooth adapter is not set as the default audio device Use the Audio settings in Windows under Sounds and Audio Devices to select Plantronics BT Adapter as the audio device Problem Sound in headset is distorted can hear echo in headset can hear too much background conversation or noise The other headset was using to listen to music does not work any more My headset stops responding to button presses Battery talk time or standby time is significantly degraded even after a full charge hear beeps in the headset Pressing the call control button on the headset when have an incoming call on my softphone hangs up the call am using my headset to answer calls from both my softphone and my mobile phone and pressing t
3. or disconnect from the headset call button I ve plugged in the USB Bluetooth adapter but my headset does not respond to button presses I ve installed PerSonoCall and the USB Bluetooth adapter but the system tray icon shows a red X denoting no connection cannot hear caller dial tone Callers cannot hear me TROUBLESHOOTING FOR AUDIO 910 Solution Check compatibility list on www plantronics com personocall to ensure your softphone is compatible for remote answer and disconnect Headset battery needs to be charged See page 5 Headset is not paired to the USB Bluetooth adapter See page 8 When a PC goes into standby or hibernation the USB Bluetooth adapter is no longer powered on Ensure your PC is in an active state Ensure PerSonoCall software is installed and running See page 9 Headset is not paired to the USB Bluetooth adapter See page 8 Headset battery needs to be charged See page 5 Headset may be out of range of the USB Bluetooth adapter Move closer to adapter until the headset is within range Range varies with office environment When a PC goes into standby or hibernation the USB Bluetooth adapter is no longer powered on Ensure your PC is in an active state Headset is not paired to the USB Bluetooth adapter See page 8 Headset is not paired to the USB Bluetooth adapter See page 8 Headset battery needs to be charged See page 5 The USB Bluetooth
4. radio link to the headset on and off to support multipoint functionality See page 15 Show warning if the headset s radio link is left on for a long time Check this box to be given a reminder if your headset radio link is left on for more than 30 minutes Leaving the headset radio link on for long periods of time will dramatically reduce headset standby and talk time Headset status box Provides information you may need for technical assistance The headset indicators listed will be checked if active Softphone status box Lists the selectable outgoing lines as well as the number of calls active ringing on hold and completed NOTE In some cases compatible softphones may not show the available outgoing line in the softphone status box This will not affect how the softphone operates with PerSonoCall ADJUSTING FIT Inserting a new ear tip Replacing the ear tip wearing the headset Rotate the microphone horizontally and vertically as illustrated to select for left or right ear wearing The illustration shows conversion from right to left ear wearing Reverse the procedure to convert from left to right ear wearing Slide the headset over and behind your ear Press gently towards your ear for a snug fit Adjust the microphone position so that it is directed towards your mouth USING YOUR HEADSET Answering ending making calls with PerSonocCall on softphone To make a call press the call control button to
5. PLANTRONICS SOUND INNOVATION e e USER GUIDE PLANTRONICS AUDIO 910 BLUETOOTH HEADSET SYSTEM WELCOME PACKAGE CONTENTS This User Guide provides instructions on the setup and usage of the Plantronics Voyager 510 USB Bluetooth headset system Before getting started please review the safety booklet included in your package For additional help service or support information Headset PerSonoCall refer to the product warranty card or visit www plantronics com Voyager 510 software CD front and side view C O TABLE OF CONTENTS Package contents 3 Features 4 LZ Charging 5 Powering 6 p i Round 7 3 ear tips Installing PerSonoCall software 9 small medium large Adjusting fit 12 Using your headset 14 Indicator lights 17 Troubleshooting 18 Technical assistance 20 REGISTER YOUR PRODUCT OPILINE 8886 Headset USB charging cable Visit www plantronics com productregistration to register your product online so that we can provide you with the best possible service and technical support Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use of the product FEATURES Horizontal boom adjustment Call control button Charge connection Status indicator light Noise cancelling microphone with WindSmart technology D c e pe ee Ser See Power mute button CN Listen volume adjust
6. button e Ear tip Pairing connect button Indicator light CHARGING USB charging Before using you must first charge your headset The indicator light flashes red while charging and turns solid blue when the headset is fully charged 20 minutes minimum charge 3 hours full charge NOTE Do not use headset while charging and do not connect the charger while headset is in use POWERING Powering headset Press and hold the power mute button The indicator light flashes blue when the for three seconds to turn the headset headset is on on or off The indicator light will flash red when the battery becomes low Powering USB Bluetooth adapter The USB Bluetooth adapter is automatically powered on upon inserting into the USB port of the computer If the USB port on your computer is hard to access you can use the USB extension cable NOTE The USB Bluetooth adapter is automatically active with the current paired headset when powered on PAIRING Pairing headset with Bluetooth phone Before using your headset for the first time you must pair it with your Bluetooth phone or device Ensure that the headset is fully charged For instructions on setting up and pairing with Bluetooth devices other than mobile phones please consult your Bluetooth device user guide Turn on both devices 2 While the headset is flashing red and adjust button marked vol
7. cally transferred to headset no need to press the call control button Multipoint versatility The Audio 910 headset has multipoint technology which allows you to switch seamlessly between two audio devices You can answer a call from either your PC based softphone or your mobile phone by pressing the call control button The headset must be paired to both devices and then to enable this functionality see Allow call control button to toggle the headset s radio link on the Basic Options screen on page 10 Additional features Only with mobile phone Redialling last number To activate last number redial double click the call control button You will hear a high tone for each key press When you hear a further tone the last number has been redialled Rejecting a call When receiving an incoming call press and hold the call control button You will hear a tone When you hear a second tone the call has been rejected and you can release the button Using voice dialling With the headset on press and hold the call control button for 2 seconds until you hear a second tone to activate voice dialling NOTE To use voice activated dialling the voice dialling feature must be enabled on your phone See your Bluetooth phone manual for instructions Switching a call from phone to headset To switch an active call from your phone to your headset briefly press the call control button Switching a call from headset
8. d radio link to USB Bluetooth adapter active ex Headset detected and radio link to USB Bluetooth adapter is locked on INSTALLING PERSONOCALL SOFTWARE Right click on the headset system tray icon and choose Options This will bring up the PerSonoCall Basic Options and Current Status screens Basic Options screen Current Status screen Plantronics PerSonoCall Plantronics PerSonoCall Bas Cotere Curent Status Irubeators 1716 PersonoCal mherewer Windows starts Pade kh tod headset rado ink o Cal corteo button C Mom call contral button to toggle the headset s rado 9 Show warming t the headsets rado ink is left on for a long tee NOTE Some PerSonoCall features are grayed out and not applicable to the Audio 910 system NOTE Some PerSonoCall features are grayed out and not applicable to the Audio 910 system Launch PerSonoCall whenever Windows starts Check this box to automatically launch the PerSonoCall application whenever you start your computer This is recommended Lock headset radio link on Check this box to prevent PerSonoCall from turning off the radio link when no calls are present See Answering ending making calls with PerSonoCall on softphone on page 14 to learn more Be aware that locking the headset radio link on will dramatically reduce headset standby and talk time Allow call control button to toggle the headset s radio link Check this box to turn the
9. er PerSonoCall software provides the ability to remotely detect and answer end a call from your softphone application via the headset call control button In addition PerSonoCall provides some basic configuration and status information about the system See page 10 for more details Check the PerSonoCall compatibility list at www plantronics com personocall for the most current information on softphone compatibility If your softphone is not currently supported by PerSonoCall please refer to page 14 1 With the CD inserted go to the PerSonoCall main screen and click on Install the PerSonoCall Software 2 Your softphone may require you to choose which audio device you wish to use Please refer to softphone documentation for details NOTE When the USB Bluetooth adapter is installed it becomes the default audio device in your computer You can set preferences manually in the Windows operating system through the Sounds and Audio Devices option in the Control Panel NOTE Once installation is complete we recommend that you set PerSonoCall to launch whenever the Windows operating system starts See page 10 for details System tray icons After installing the software one of the four system tray icons will appear in the tray bar at the bottom of your screen showing the status of headset communication with PerSonoCalll Q No headset detected Headset detected no radio link to USB Bluetooth adapter e Headset detected an
10. he call control button on the headset takes my softphone off the hook instead of answering my ringing mobile phone Solution Lower the listen volume on your softphone until the distortion disappears e f the distortion is still present lower the listen volume control on the computer Adjust volume on headset See page 16 Speak volume is too high Lower the speak volume on your softphone until the noise disappears If the noise is still present lower the microphone volume control on the computer The USB Bluetooth adapter will set itself as the default audio device in Windows Use the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio Headset battery may be dead so ensure the headset is fully charged See page 5 When a PC goes into standby or hibernation the USB Bluetooth adapter is no longer powered on Ensure your PC is in an active state The headset radio link is locked on Ensure you do not lock the radio link on for long periods of time as it will significantly reduce the standby and talk time of the headset See page 10 Battery may be deteriorating Call your supplier or Plantronics One beep every 10 seconds is caused by a low battery warning Recharge battery by returning headset to the charging stand for one to three hours until indicator light turns blue One beep is an out of range warning Move closer to the USB Bluetooth adapter
11. ic Region Tel Finland 0800 117 095 Tel Sverige 02002 14681 Tel Danmark 8088 4610 Tel Norge 800 113 36 Plantronics Middle East Eastern Europe and Africa Tel 44 1793 842 443 Plantronics Inc 345 Encinal Street Santa Cruz CA95060 USA Tel 1 831 426 5868 PLANTRONICS SOUND INNOVATION www plantronics com 2006 Plantronics Inc All rights reserved Plantronics the logo design Audio PerSonoCall and Sound Innovation are trademarks or registered trademarks of Plantronics Inc The Bluetooth name and the Bluetooth trademarks are owned by Bluetooth SIG Inc and are used by Plantronics Inc under licence Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and or other countries All other trademarks are the property of their respective owners Patents U S 5 210 791 6 923 688 D512 984 Australia 303054 EM 293964 0004 0006 and Patents Pending 74146 08 08 06
12. take the softphone off the hook You should hear a dial tone To answer or end a call press the call control button When using PerSonoCall the radio link between the headset and the USB Bluetooth adapter will only be active during a call This is the default setting intended to preserve the battery life of the headset However you may wish to have the radio link active when not on a call so you can listen to other audio sources such as streaming audio on your PC You can lock the radio link on in two ways Basic Options screen check the box for Lock headset radio link on see page 10 Right click on system tray icon and choose Lock radio link on NOTE Locking the radio link on for extended periods of time will significantly reduce the standby and talk time of the headset For softphones not compatible with PerSonoCall Check the PerSonoCall compatibility list at www plantronics com personocall for the most current information on softphone compatibility If your softphone is not currently supported by PerSonoCall remote detection and answer end via the headset does not function Pressing the call control button on the headset will only open and close the radio link providing audio you must answer the call from the softphone Answering ending making calls with mobile phone To answer or end a call briefly press the call control button To make a call enter number on your phone press send and the call is automati
13. to phone To switch an active call from your headset to your phone press and hold the call control button until you hear a tone When you hear a second tone the transfer has been completed and you can release the button USING YOUR HEADSET Adjusting volume To increase listening volume press the upper end of the volume button To decrease listening volume press the lower end To adjust the listen or speak volume of the softphone please refer to the softphone user documentation To adjust the listen or speak volume of the audio device on the computer use the Sound and Audio Device section on the Control Panel Muting a caLL During a call briefly press the power mute button to mute the microphone When muted the headset will sound two tones every 30 seconds To unmute press the button again INDICATOR LIGHTS Headset indicator Lights Headset status Power Charging Fully charged Battery low Pairing Bluetooth device Connected to headset Light Flashes blue Flashes red Solid blue Flashes red Flashes red and blue Flashes blue BLuetooth USB adapter indicator Lights Action Disconnected from the headset Connected to the headset Radio link active Pairing mode Light Flashes purple Solid blue Flashes blue Flashes red and blue Problem My Voyager headset does not work with the softphone am using on my PC I cannot answer
14. ume up blue use the phone menu to search and the call control button Release for Bluetooth devices and select 510 the buttons when the indicator light Plantronics begins to flash red then blue 1 Simultaneously press the volume 3 When prompted for password enter 0000 The headset will flash blue when paired successfully PAIRING Pairing headset with USB Bluetooth adapter NOTE The headset and USB Bluetooth adapter are paired to each other at the factory However if you have purchased a USB Bluetooth adapter separately or if you wish to use a replacement headset with your existing adapter the units must be paired Power on the headset Insert the USB Bluetooth adapter into the USB port of your computer 1 Simultaneously press the headset listen volume adjust button marked volume up and the call control 2 seconds until adapter flashes red button Release the buttons when and blue and begin pairing with your the indicator light begins to flash Bluetooth headset red then blue 2 Pinch the USB Bluetooth adapter pairing connect button for at least NOTE Take caution when manually pairing the USB adapter Do not press hard Please pinch with both fingers rather than push on the adapter to avoid damage to the adapter or USB port INSTALLING PERSONOCALL SOFTWARE Plantronics PerSonoCall software provides the link between your Bluetooth headset and compatible softphone applications on your comput
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