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Pelco GW5000 Network Router User Manual

1. KK KK KK KK KK KK KK KK KK KK KK YR 24 Adding Device Network Addresses isty uu os ye ony a dn A amaka OE E PI BE ean v us Wi 25 Configuring the Network Directory Interface WL kak kk kk kk kk kk kk kK kk kk kk kk kk IRI e e re 26 Establishing Event Archive Settings 2 3 coe eer RE Lr a ADR E YN di E Ed PEE E ERE YA 27 Getting status or Archived EVENtS 42 Wa a n WAYA en eee ay tale ee a ne dt p A Nee dental 27 Maintaining the Gateway 9x aes oe l 28 Setting the Maximum Number of Users kk kk kk k kk kk 28 Restarting the Gateway Daemon u xay ha a xwak kann dialect YER ROMAE i Malak 28 Bebobtng the Gate Way cs s etse cave lanes e bebe ti n enti au Weit Supa E e ot tha 29 Restoring the Default Database gt 2 nu dl ba nun bal ER S dada del ibis dul b ped xoti bdo lode 29 Configuring the E Mail Server SIH HHHH HHHH EU e ra 29 Sending Broadcast MessagBs ua kr ZAR WORD Da KRE EI EXPOSE URN NE ae T 30 Testing Connections oe aL ag ERS 30 Tr 30 Testing Network Directory Connection o
2. eas 31 Contiguring Users on the Web Clignt oa pb ot bb m bk n nea deb n d l borde l k r balk ated lh s 32 Creating aUSeh eco tm p estera eh poe aspa NEA AM eK Lett ED a ET Do 32 Editing User Attributes and Roles 122 IRR Ru eR I UG Re A Ia aaah 33 SLUNG USER betreten ctus tats nei die robe ae Uns 33 Choosing a 22208 dde r 5SrSr HH HHHH Pon ds u 33 Adding Gateways k 2o sv ER XV E ER E Nee RU ve t PI rte ed holes CA aad ates 34 BIN N N On 34 2694 7 08 3 Appendix A Replacing the Operating System Drive JW a kk kk kk kk kk kk kk kk KK KK kk kk kk kk kk kk kk kk kk kk kk kk kk kK kk kk kk k 35 Appendix B Upd ating S ffWare usa zerno az e A daye WA ote E RS REN RINT a Wan du ma A OCTO EPI 36 Appendix C Configuring Internet Explorer WW kk kk a kk kk kk kk kk KK KK kk kk kk kk kk kk kk kk kk kk e kk kk kk kk re 37 Appendix D Working with Multiple Gateways e re 38 Creating a New Active Attribute occidi e e ele 38 Creating a New User in the Active Directory 20 0 aruta b l K r a 4 RI e e e e SL yl 38 Creating a New Computer in the Active Directory _ I re 38 A
3. To install the GW5000 in a rack NOTE Figure 4 identifies each piece of hardware for this procedure 1 If chassis mounting brackets are not attached Attach one chassis mounting bracket to each side of the GW5000 Use three 6 32 x 0 25 inch Phillips flat head screws for each bracket eC 3 SCREWS S os 6 32 X 0 25 INCH PHILLIPS FLAT HEAD E S e9 Q e i DA 9 77 4s T MI Roses ATTACH BRACKETS AND SCREWS 4 Figure 7 Attaching Chassis Mounting Brackets 2 Remove the rubber feet from the underside of the unit if they are attached C2694M 7 08 13 3 Attach one front mount rail to one rear mount rail Make sure the rails are mounted back to back as shown in Figure 8 Use three 8 32 x 0 375 inch Phillips truss head screws for each rail set Leave the screws loose until step 8 a 3 SCREWS 8 32 X 0 375 PHILLIPS TRUSS HEAD Figure 8 Assembling a Support Rail 4 Repeat step 3 for the other rail set 5 Jf you are installing the unit into a square hole rack Insert 10 cage nuts into the square hole rack as shown in Figure 9 Align the top and bottom cage nuts on the front racks with the top and bottom cage nuts on the rear racks N CAGE NUT CAGE NUT USS CARL FRONT MOUNT RAIL REAR MOUNT RAIL Figure 9 Inserting Cage Nuts 14 C2694M 7 08 2694 7 08 6 Attach one support rail assembl
4. NOTE For proper operation you must use the 1000Base T standard A status indicator on the rear panel of the unit displays the status of the public network connection Configuration Reset Button This button is reserved Power Button Use the power button to turn the unit and off refer to Unit Startup and Unit Shutdown page 19 Network Activity Private The network activity indicator flashes green whenever the unit is sending or receiving data over the network The indicator is not lit when there is no network activity present or when a link has been terminated USB 2 0 Port reserved C2694M 7 08 Unit Status N Unit status is indicated by one of the following three colors e Green The unit is functioning normally Amber he unit is in configuration mode e The unit is in an error condition refer to Appendix F Troubleshooting on page 40 If the unit status indicator is flashing the unit is in one of three modes refer to Table E on page 40 REAR PANEL INDICATORS There are two indicators on the private network connector on the rear panel The right indicator glows orange when there is a good connection between the GW5000 and a Gigabit Ethernet switch that is powered up If the indicator does not glow check the cable and the switch Disregard the left indicator There is a green LED next to the public network connector that shows activity on the public network UNIT STARTUP To star
5. consideration Do not restore the database default without discussing the step with Pelco Product Support Contact Pelco Product Support at 1 800 289 8100 or 1 559 292 1981 The following tasks can also be performed from the Gateway Maintenance page e Test connections for the e mail server and network directory Refer to Testing Connections on page 30 e Setupthe maximum number of users who can log on to the system Gateway Maintenance MaxUserLogin Apply Restart Gateway Daemon Restart Reboot Gateway Reboot Restore Default Database Restore DB Test Email Server Connection Test Mail Test Network Directory Connection Test LDAP Figure 25 Gateway Maintenance Page SETTING THE MAXIMUM NUMBER OF USERS Use the Gateway Maintenance page to set the maximum number of simultaneous sessions that can be established with a Web client Each time a user logs on to the Web client represents a session 1 In the MaxUserLogin field enter the maximum number of users who can be logged on Enter any number from 1 100 2 Click Apply After the MaxUserLogin is reached users attempting to log on are denied and a message appears stating that the maximum number of users has been exceeded RESTARTING THE GATEWAY DAEMON The gateway daemon allows network requests hardware activity and scheduled tasks to run without user interaction Restarting the gateway daemon removes the current streams and lists and rebuilds all of the tables Consider re
6. sure the temperature at the unit is continuously within the operating temperature range C2694M 7 08 41 42 PHYSICAL Construction Steel cabinet Finish Bezel Gray metallic with black end caps Chassis Black matte finish Dimensions 16 7 D x 17 0 W x 1 7 H 42 4 x 43 2 x 4 3 cm Unit Weight 13 35 Ib 6 1 kg Mounting Desktop feet Rack 1 RU per unit Rack ears and screws provided WEB CLIENT SYSTEM REQUIREMENTS Minimum Recommended Processor Intel Pentium M 1 6 GHz Intel Core 2 Duo 2 20 GHz Internal Memory 512 MB 2 GB Operating System Microsoft Windows XP Professional Windows XP Professional SP3 Display Adapter 32 MB dedicated video RAM 256 MB dedicated video RAM Display Resolution 1280 x 1024 1280 x 1024 Web Browser Internet Explorer 6 0 Internet Explorer 7 0 STANDARDS ORGANIZATIONS Pelco is a member of the MPEG 4 Industry Forum Pelco is a member of the Universal Plug and Play UPnP Forum Pelco is a member of the Universal Serial Bus USB Implementers Forum Pelco is a contributor to the International Standards for Organization Electrotechnical Commission ISO IEC Joint Technical Committee 1 JTC1 Information Technology Subcommittee 29 Working Group 11 Compliance ISO IEC 14496 standard also known as MPEG 4 Compliant with International Telecommunication Union ITU Recommendation G 711 Pulse Code Modulation PCM of Voice Frequencies Design and
7. table Enter a numeric value for the selected archive method e No of Records For example if you enter 500 records all event records are archived and purged from the table once 500 event records are reached A new table is then created to store up an additional 500 records Time Interval For example if you enter 10 days every 10 days all events are archived and deleted from the table A new table is then created over the next 10 day period Click Apply to save the new information GETTING STATUS OF ARCHIVED EVENTS Click the Get Status button to view the current status of events pending archival Event Archive Status Event Records 2 First Record Timestamp 2007 06 12 20 04 32 Last Record Timestamp 2007 06 12 20 05 04 Memory 152 Bytes Backto Config Figure 24 Event Archive Status Message The Event Archive Status page lists the number of recorded events and the time span in which they were recorded Use this information to determine the next scheduled archive If necessary adjust the current settings to an earlier or later date C2694M 7 08 2 MAINTAINING THE GATEWAY Use the Gateway Maintenance page to restart the daemon reboot the system or restore the default database A WARNINGS e Performing any of these actions restart reboot or restore will impact the system and available data as well as interrupt workflow e Do not perform any of the steps in this section without careful
8. table to determine if you have sufficient available bandwidth to view full stream video from your computer If your computer provides limited bandwidth this table can help you determine which lower bandwidth to select to view transcoded video Table D Bandwidth Selection and Frame Rates Bandwidth Bandwidth Number of per Stream Bandwidth Selection kbps Streams kbps Format Resolution Frame Rate Dial up 56 1 56 MJPEG CIF 2 2 28 MJPEG CIF 1 3 19 MJPEG CIF 1 4 14 MJPEG CIF 1 Standard DSL 384 1 384 MPEG4 CIF 15 2 192 MJPEG CIF 7 3 128 MJPEG CIF 5 4 96 MJPEG CIF 2 T1 770 1 770 MPEG4 2CIF 5 2 385 MPEG4 CIF 15 3 257 MPEG4 CIF 7 4 193 MPEG4 CIF 5 Enhanced DSL 1 500 1 1 500 MPEG4 2CIF 15 2 750 MPEG4 2CIF 5 3 500 MPEG4 CIF 15 4 375 MPEG4 CIF 15 Cable Modem 3 000 1 3 000 MPEG4 4CIF 30 2 1 500 MPEG4 2CIF 15 3 1 000 MPEG4 2CIF 15 4 750 MPEG4 2CIF 5 Ethernet 10 000 1 10 000 MPEG4 ACIF 30 2 5 000 MPEG4 4CIF 30 3 3 333 MPEG4 4CIF 30 4 2 500 MPEG4 4CIF 15 Fast Ethernet 100 000 1 100 000 MPEG4 4CIF 30 2 50 000 MPEG4 4CIF 30 3 33 333 MPEG4 4CIF 30 4 25 000 MPEG4 4CIF 30 Gigabit Ethernet 1 000 000 1 1 000 000 MPEG4 4CIF 30 2 500 000 MPEG4 ACIF 30 3 333 333 MPEG4 ACIF 30 4 250 000 MPEG4 ACIF 30 C2694M 7 08 Appendix F Troubleshooting 40 If the following instructions fail to solve your problem contact Pelco Product Support at 1 800 289 9100 or 1 559 292 1981 for assistance Access the properties dialog box
9. the qa URS 17 Operations s terres Sovak Me bed Pa gt 18 rontapanelr Gontro s and Indicators aye soe ertet td ptr c e mm 18 Hear Panelilidicators doe CEU Ete e ted bide Yd Ai EDUC Y EXON PRU TER RI 19 M ce sets sth tn ts DD Satie E 19 Mene bM 19 Network Config ratibn da xiya ke Ka Ru eae ben a ERE E 20 ntrod ction MEC 20 Gontiguring ithe PAN Firewall treats ts 20 Configuring the WAN Firewall au te Y en asa MORIR RYMER ENTRETIEN te e Us 21 Testing Web Client Connectivity s ninen re onn Ee SER teet op e esce sh qa a qan dt eese mes 21 Resolving Router Source Address and Port Translation re 22 Accessing the Endura Network Over a Virtual Private Network KK kk 22 Configuring the Endura Gateway WWW ak kk a kk kk kk kk kk kk kk kk kk e e ee e hh e kk kk 23 Logging on to the Web Client for the First Time lk kk kk kk kk kk kk kk KK kk kk kk kk kk kk kk kk kk kk kk kK kk kk re 23 Entering the Public Network Interface Host Information LL kk kk kk kk kk kk kk kK KK KK KK IIR n 23 Entering the Private Network Interface Host Information _ _
10. the Web client However ActiveX cannot be installed in the 64 bit version of the browser If you have a computer that includes both versions of Internet Explorer always use the 32 bit version when working in the Web client 1 Start the Web client in either of the following ways e Double click the Web client icon on the desktop of your workstation or computer e Start the Web browser and then enter the URL provided by your system administrator 2 Atthe Login screen enter the default user name and password provided with the system The default user name provides administrator access to the gateway so that you can configure the system and create additional users For system security change the password for the default user and then record your new information in a secure location User names and passwords are case sensitive Login User Name Password Local Login Connect Exit Figure 19 Login Screen 3 Select Local Login to gain access to the setup screens 4 Click Connect or press the Enter key 5 Click the Setup button on the Video page 6 Follow the instructions in the rest of this section to set up the Web client ENTERING THE PUBLIC NETWORK INTERFACE HOST INFORMATION The gateway uses a network address to communicate with the Endura network The gateway is shipped from the factory with a default address of 192 168 100 2 1 From the Setup page select Public Network Interface 2 Enter or select t
11. Gateway at a time press and hold the CTRL key on the keyboard while selecting each gateway 2 Click the Add Selection to User Gateways URLs List button The selected Gateways move into the User Gateway URLs list on the left 3 Click the Set User Gateway URLs button DELETING A USER 1 Select User from the Item Type list 2 Select a user name from the Item List 3 Inthe User Name section click the Delete User button The confirmation message appears 4 Click OK to continue with the deletion The user s data is deleted If the user name still appears in the Item List click Refresh to redisplay the Web page User Name admin Old Password New Password Type User be Attribute Name Language mara E Mail aveenstra Show Time Zone cfursman Figure 35 Deleting a User Confirm New Password Apply Attribute Value Arabic b em n 2694 7 08 Appendix Replacing the Operating System Drive The GW5000 uses a compact flash drive for the unit operating system In addition to greater reliability this drive can be easily replaced if a failure occurs NOTES You must shut down the unit to replace the operating system drive The unit uses a hex button socket security screw to prevent tampering This procedure requires the enclosed operating system drive security tool Contact Pelco for the new operating system drive To replace th
12. INSTALLATION Endura GW5000 Gateway C2694M 7 08 Contents Regulatory Notices ss lasu d a bum ide hal al b y dak aQ dn B la bd anl lab a Rio m de eA 7 Video Quality 7 SECUTI debct re et eat ba bes wields aset pasti mo tas educates 7 D scripti onasin fe MA suala 8 Application Scenario eer eee NN 8 Before You BEINA Ia a ICA EMIL HH HHH IT tri eese pu t hM peu Hz ia 9 Pat SAU aa mana tines A o Ere E Sewn tee ete M c aetate S 9 User Supplied Parts oe ret pert mere we t t ede cepe a PE Daten t PUNTO dada 9 Paekade Contents carus numas or tbe dee S Po Noi d 10 Equipment Placement and Rack Mounting RII le 12 Product Setial Number kabel Placement ul cett Reto sete aer e eet obe uU eve ptt suele ga 12 Desktop InstallatlOr irt ertt ete ete RN UI UN REIS 12 NO tni s katuy iater eap ee a 13 GONNECUONS eren e RAM PA EA PLC ECL Iri A a UE 17 GOnnecting ka YY ides ROLE eon IRE C PAP laete rte ludin dente dao hd 17 Gonnecting to
13. Video Resolutions ACIF 2CIF CIF NETWORK Interface private Interface public nterface between Endura system and a public network with limited bandwidth NTSC PAL EIA CCIR composite MPEG 4 2 simultaneous per input NTSC PAL 704 x 480 704 x 576 704 x 240 704 x 288 352 x 240 352 x 288 1 Gigabit Ethernet RJ 45 ports 1000Base T 56 kbps to 100 Mbps 100Base T FRONT PANEL INDICATORS FUNCTIONS Power CPU Activity Network Activity Network Status Unit Status Power Button POWER Power Input Cable Type Power Consumption maximum ENVIRONMENTAL Operating Temperature Storage Temperature Operating Humidity Maximum Humidity Gradient Operating Altitude Operating Vibration Blue Yellow Green Green amber red Green amber red On off soft off hard 100 240 VAC 50 60 Hz 0 7 A autoranging 1 USA 117 VAC 1 European 220 VAC 1 UK 250 VAC All 3 prongs molded connector 6 ft 1 8 m cord 40 W 137 BTU H 50 to 95 F 10 to 35 at unit air intake front of unit 40 to 149 F 40 to 65 C 2096 to 8096 noncondensing 1096 per hour 50 ft to 10 000 ft 16 m to 3 048 m 0 25 G at 3 Hz to 200 Hz at a sweep rate of 0 5 octave minute NOTE The temperature at the unit air intake can be significantly higher than room temperature Temperature is affected by rack configuration floor layout air conditioning strategy and other issues To prevent failure and unit damage make
14. Web client is the Administrator role other roles must be created for the Web client directly from the WS5000 advanced system software Refer to the WS5000 Advanced System Software manual 1624 for instructions on creating roles for an Endura system Any available roles appear in the roles list located on the right side of the page User Roles Following is the List of Roles Available Administrator Administrator lt lt Guest Operator gt gt SetRoles Figure 33 Assigning a Role to a User 1 With a user displayed select one or more roles from the list of available roles and then click the Add button The roles are added to the User Roles list 2 Click the Set Roles button To remove a role from the User Roles list select it and then click the Remove button C2694M 7 08 33 34 ADDING GATEWAYS If more than one gateway is connected to the Endura system you can specify those which each user can access from the Web client Once set these gateways are listed in the Gateway List on the Video page when the user logs on User Gateway URLs Following is the List of Gateways Available Please enter more than one Gateway URL on different lines SetUser Gateway URLs Figure 34 Gateway Section of New User Page 1 From the list of gateways available click the gateways the user is permitted to access To select more than one
15. ailable devices that are connected to the Endura system If you notice a camera is not available you can add its network address 1 From the Private Network Interface page click the Test button below the Existing Networking table refer to Figure 21 The gateway polls the Endura system and lists the network address and machine bitmask for each device that has not been recognized automatically 2 On systems that enable DHCP enter the IP address for the Endura network gateway as it appears in the Gateway field 3 Under Manual Entries enter the network address and the machine bitmask Click the Add button 4 Repeat this step for each device Existing Networking Network Bitmask Interface L Test TestIn Progress Please Wait Manual Entries Network Bitmask 7 i e 10 80 240 0 24 Add Delete Figure 21 Adding Devices Addresses C2694M 7 08 25 CONFIGURING THE NETWORK DIRECTORY INTERFACE 1 From the Setup page select Network Directory Interface refer to Figure 22 2 Enter the appropriate information Contact your system administrator for the following information e IP Address The IP address of the network directory for example 192 168 100 3 e Distinguished Name DN The naming attributes of each level of the object domain tree for example dc gdn dc pelco dc prg e relative distinguished name The unique identifier of the object no
16. ange on port 80 On most WAN firewalls this will open he required ports automatically You must configure enough RTP ports to view the maximum number of video streams that the gateway will support at your site Video streams are transmitted on even ports beginning with the base port number defined on the Public Network Interface configuration page in the Endura Web client If a base port is not configured the de this example you would configure ports 15000 15 to Table C for the ports that can be configured Table C Port Configuration on the Public WAN UDP Ports TCP Ports 15000 and beyond or the None base RTP port NOTE Always follow internal security policies when open threats from external security across the Internet Open onl When configuring these ports on the firewall it is importan Transmission Control Protocol TCP port numbers or both ing ports on a network firewall Opening ports y enough ports to provide access to users of th ault port is 15000 If your site supports 32 streams you must configure a range of 64 ports In 064 If you configure a different port number you must configure the correct port range Refer on a firewall exposes your site to e Endura Web client t to determine whether or not you must forward only the UDP port numbers only the Use Table A on page 20 to determine when to configure each port type If users notice that video is not displaying correctly after the por
17. anges or perhaps additional network equipment to accommodate the systems as illustrated Please contact your local Pelco representative to discuss your specific requirements C2694M 7 08 Before You Begin Endura is a network system that requires a continuous amount of bandwidth to transmit true live video herefore always include your network administrator when planning and installing Endura components You will also need the following items e Pelco approved Endura certification Access to an Endura network that is an active Gigabit Ethernet network that supports the full Internet Protocol IP suite thatis configured with at least one NVR5100 Series network video recorder or other Endura video recorder and thatis configured with at least one Endura workstation or other PC running WS5000 advanced system software and that is configured with at least one SM5000 system manager NOTES e Endura components are designed to deliver high quality high frame rate video across a network For best results make sure your installation meets the power environmental and networking guidelines described in the Endura Installation Guidelines and Best Practices document C2670M e When using one or more network switches on the Endura network enable autonegotiation on all switches e network requirements represent the minimum standard for a small Endura capable security network Please consult the Endura Network D
18. ations not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commission s rules In order to maintain compliance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and television reception This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Video Quality Caution FRAME RATE NOTICE REGARDING USER SELECTED OPTIONS Pelco systems are capable of providing high quality video for both live viewing and playback However the systems can be used in lower quality modes which can degrade picture quality to allow for a slower rate of data transfer and to reduce the amount of video data stored The picture quality can be degraded by either lowering the resolution reducing the picture rate or both A picture degraded by having a reduced resolution may result in an image that is less clear or even indiscernible A picture degraded by reducing the picture rate has fewer frames per second which can result in images that appear to jump or move more quickly than normal during playback Lower frame rates may result in a key event not being recorded by the system Judgment as to the suitability of the products for users purposes is solely the use
19. attached to the front and rear mount rails in steps 3 and 4 9 Place the unit onto the mount rails by sliding the chassis brackets onto the rails The unit should slide in and out of the rack easily A WARNING When sliding out the GW5000 be careful not to let the unit fall out of the rack e 05809101 000000 DIODODOCODOOOOOOOCOC Figure 11 Mounting the GW5000 into the Rack 10 After the unit is in place tighten the two thumbscrews to secure the unit to the rack THUMBSCREW Figure 12 Tightening the Thumbscrews C2694M 7 08 Connections Familiarize yourself with the GW5000 rear panel before connecting any equipment to the unit Figure 13 Rear Panel Layout Power Switch Power Connector Not Used Network Connector private Network Connector public CONNECTING POWER The GW5000 uses an autoranging power supply that automatically adapts to voltages between 100 VAC and 240 VAC 50 60 Hz Connect one of the supplied US European or UK standard power cords to the rear of the unit and then connect each cord to the appropriate power source 1 Co
20. ble click a valid camera from the camera list Wait while the browser downloads the ActiveX Control and installs it When the installation is complete a message appears that states An ActiveX control on this page might be unsafe to interact with other parts of the page Do you want to allow this interaction Click Yes You are now ready to view video images in the browser C2694M 7 08 37 Appendix D Working with Multiple Gateways You can set up multiple gateways if your network includes Active Directory he Active Directory is used to provide a global authentication of the user and to control the assignment of gateways to the user To perform these functions a new attribute called pelco gatewayURL stores the gateway URL This attribute must be attached to the gateway computer and the user classes A computer object must be created for each gateway in the system The pelco gatewayURL attribute must contain the URL of the gateway For each user in the Endura system that requires global authentication privileges LDAP privileges a user object must be created in the Active Directory with a matching user name cn and name attributes and password The pelco gatewayURL attribute of the user object will contain the name of a gateway Computer for which the user will have access rights This attribute is multi valued because the user may access multiple gateway addresses Each approved gateway will have a unique pelco gatewayURL attribute
21. ce e T decas 14 Attaching support Ballss ecce trm rear de toe mr oae tdeo qd a abe heu RR ACE atthe 15 Moatintingthe GW5000 into the Rack s ox uc non a ka MADA Ab Az KEN WA kad SN DR POI BER URN MUR C Dai 16 Tightening the ve VEA du 16 lear PanelEdyOUts SA e as AM ar Artes ado 17 FrontiParielEayout Without Beze u Sc tet eor EM RERO S IUS UNUM RC qr ias 18 bt Md r r gg gan 18 Opening the Front Bezel GOVeP sci severe es aie a a na d Gera ai ees RUN ER UE ke i NE 19 Testing the Web Client Connectivity WWW kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk e kk hh 21 Application Scenario Network Diagram 0 0 ak kk kk kk kk kk kk kk kk kk kk kk kk e kk kk kk kk kk les 22 e SN Se e aaa ote M r MERO DD DM atus 23 Private Networlelnterface teesit kul ss cl sayaq ele M kel a UU bic RNV Ter ARM 24 Adding DEVICES Adult esses cx epe aa tele eo ee y Sr tts 25 Network Directory Interface Page 22 zs fob eden Ge thd dini ba OS PA ee eee ae dle dad da 26 Event Archive Page at nce alse wk ek eE 27 Event Archi
22. e maximum number of video streams that the gateway will support at your site Video streams are transmitted on even ports beginning with the base port number defined on the Public Network Interface configuration page in the Endura Web client If a base port is not configured the default port is 15000 If your site supports 32 streams you must configure a range of 64 ports In this example you would configure ports 15000 15064 If you configure a different port number you must configure the correct port range On systems that contain more than one gateway the port range must be changed on each additional gateway For example if the first gateway uses an RTP port range of 15000 15064 the second gateway must use a different port range for example 15074 15138 The additional port numbers must be forwarded to the correct gateway 20 C2694M 7 08 CONFIGURING THE WAN FIREWALL Each video stream that the gateway transmits to the Web client uses a unique destination port that is assigned sequentially The WAN firewall must be capable of passing each video stream that arrives from the gateway Each port on the WAN firewall must be open so that video streams can pass through to the Web client These ports can be configured on the firewall to forward transmissions automatically By default the Web client assumes the ports are not forwarded automatically so the Web client continuously sends messages out through the designated port r
23. e operating system drive refer to Figure 36 1 2 O O Shut down the GW5000 refer to Unit Shutdown on page 19 Use the security tool to disengage the drive latch on the front panel The latch is spring loaded and pops out about 0 25 inches 6 mm The security screw is attached to the latch and cannot be removed Gently pull the latch away from the front panel The drive disengages from its slot Remove the drive from the unit Orient the new drive and insert it into the slot Use the security tool to engage and tighten the latch on the front panel Turn on the GW5000 refer to Unit Startup on page 19 SECURITY SCREW PULLING LATCH amp eSeoeooO _ E 9 TNS Sagal co 2694 7 08 L SECURITY TOOL Figure 36 Replacing the Operating System Drive 35 Appendix Updating Software 36 Endura administrators can update software quickly and easily on remote devices directly from the WS5000 advanced system software or the Endura utilities For instructions on using the Endura utilities refer to the Endura Utilities Installation Operation manual C1672M Follow these instructions to update the software on the GW5000 from the WS5000 advanced system software 1 10 From a WS5060 Endura workstation or a computer on which the WS5000 advanced system software is installed save the new software package for the GW5000 to the default l
24. end broadcast e mails to all users e Test to verify that e mail server is connected Email Server Interface Host Name User Name Password Confirm Password Figure 26 E mail Server Configuration Page Follow these steps to configure the e mail server 1 Oneach page enter the appropriate information e Enter the Host Name of the SMTP e mail server for example mail company org e Enter a User Name which has been assigned the Administrator role e Password for that User Name e Confirm the Password 2 Click Apply to save the new information C2694M 7 08 29 SENDING BROADCAST MESSAGES Use the Broadcast Message page to create a message to be sent to users by e mail and instant message IM Before a broadcast message can be sent perform the following functions e Configure the IM server and e mail server Refer to Configuring the E Mail Server on page 29 e Enter the e mail addresses for users Refer to Setting User Attributes on page 33 Broadcast Message Message This message will be sentto all the broadcast users through emails and IMs Maximum message length allowed is 150 characters Send Message Figure 27 Broadcast Message Page 1 From the Setup page select Broadcast Message 2 Enter a message up to a maximum of 150 characters 3 Click Send Message The message is sent to all users TESTING CONNECTIONS Use the Gateway Maintenance page to test settings for e mail messages and the ne
25. es for the GW5000 Then note the following information before contacting Pelco Unitserial number Located on the label on bottom of the GW5000 Software version Located on the Advanced Properties dialog box in the WS5000 advanced system software A WARNING Do not try to repair the unit yourself Opening it immediately voids any warranty Leave maintenance and repairs to qualified technical personnel Exchange the defective unit and return it for repair Table E Troubleshooting the GW5000 Problem Possible Causes Suggested Remedy Unit not ready Power turned off Check that the power indicator is lit Faulty cable connections Check all leads plugs contacts and connections Network connectivity issues Contact your network administrator Unit status indicator is red Unit fan failure Replace the GW5000 and have it checked by Pelco Power supply output voltage fluctuates more than 896 Check power supply and line voltage Only one gateway appears in the Gateways list Computer entry for additional gateways was not added in the Active Directory Update the Active Directory User cannot log on to a gateway on a system using LDAP authentication User account is missing from the Active Directory Add a user account in the Active Directory C2694M 7 08 Specifications M0DEL NUMBER GW5000 VIDEO AUDIO Video Standards Video Compression Video Streams
26. esign Guide C1640M to make sure your network is properly configured Your system may be different and may require additional hardware software and network resources PARTS LIST Qty Description 1 GW5000 gateway 1 Accessory pack 4 Rubber feet with 8 32 x 0 25 inch Phillips pan head screws for desktop mounting 3 Power cords 1 USA standard 1 European standard and 1 UK standard 2 Front bezel keys 1 Rack mount kit included with accessory pack 2 Chassis mounting brackets with thumbscrews Screws 6 32 x 0 25 inch Phillips flat head three for each bracket Adjustable support rail sets each set includes 1 front mounting rail and 1 rear mounting rail Screws 8 32 x 0 375 inch Phillips truss head 3 for each support rail Screws 10 32 x 0 5 inch Phillips flat head 3 for each front rail 4 Screws 10 32 x 0 5 inch Phillips pan head 3 for each rear rail 10 Cage nuts 10 32 3 Product serial number labels attached to unit 1 GW5000 Installation manual C2694M 1 Endura Important Safety Instructions C604M PONO USER SUPPLIED PARTS LIST In addition to the standard tools and cables required for a video security installation you will need to provide the following items Qty Description 1 Cat5e or better cable and connectors for connecting the GW5000 to the Endura network 2 Screwdrivers 1 Phillips head 1 flat head for mounting the unit in a rack or attaching accessories to the GW5000 You also need to
27. except lamp and color wheel on Digital Light Processing DLP9 displays The lamp and color wheel will be covered for a period of 90 days The air filter is not covered under warranty Two years Intelli M elDC controllers One year except video heads on video cassette recorders VCRs Video heads will be covered for a period of six months Six months on all pan and tilts scanners or preset lenses used in continuous motion applications preset scan tour and auto scan modes Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location Repairs made necessary by reason of misuse alteration normal wear or accident are not covered under this warranty Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products Pelco s liability or any claim whether based on breach of contract negligence infringement of any rights of any party or product liability relating to the Products shall not exceed he price paid by the Dealer to Pelco for such Products In no event will Pelco be iable for any special incidental or consequential damages including loss of use oss of profit and claims of third parties however caused whether by the negligence of Pelco or otherwise The above warranty provides the Dealer with specific le
28. ferent lines Apply Reset ng the Web Client Connectivity 21 RESOLVING ROUTER SOURCE ADDRESS AND PORT TRANSLATION Both the LAN and WAN firewalls can perform network address and port translations on data transmissions as they leave the firewall The network address translation NAT address and port are the required destination for data transmissions that enter a firewall from a public Internet location Video streams sent from the gateway to the Web client must be sent with a NAT address and the port number of the private port that the Web client has designated to receive the video stream The message used for the automatic port opening of the firewall is also used to inform the gateway of the NAT address and port destination for the video stream The message used to open the firewall port is sent from the designated port of the incoming video stream to port 80 on the gateway When this message passes through the LAN firewall the source address and port within the TCP and IP layers of the transmission are translated to the NAT address and port A software daemon receives this message on port 80 and exposes the TCP and IP layer to discover the NAT address and port The daemon then forwards this information to the gateway video stream redirector The redirector uses this address and port as the destination target of the video stream that sends the designated port of that Web client For this feature to work properly port 80 of the LAN firewall
29. gal rights The Dealer may also have additional rights which are subject to variation from state to state If a warranty repair is required the Dealer must contact Pelco at 800 289 9100 or 559 292 1981 to obtain a Repair Authorization number RA and provide the following information 1 Model and serial number 2 Date of shipment P O number sales order number or Pelco invoice number 3 Details of the defect or problem f there is a dispute regarding the warranty of a product that does not fall under he warranty conditions stated above please include a written explanation with he product when returned ethod of return shipment shall be the same or equal to the method by which the item was received by Pelco RETURNS To expedite parts returned for repair or credit please call Pelco at 800 289 9100 or 559 292 1981 to obtain an authorization number CA number if returned for credit and RA number if returned for repair and designated return location All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid Green The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002 95 EC This equipment contains electrical or electronic components that must be recycled properl
30. he appropriate information for your WAN site refer to Figure 17 on page 21 e Host Name e Video Base Port The beginning port number for a range of real time transport protocol ports e DHCP By default DHCP is turned off e IP Address The default IP address for the GW5000 is 192 168 100 2 Subnet Mask e Gateway The default address for the gateway on the GW5000 is also 192 168 100 2 e DNS Server IP Enter one or more DNS server IP address if you use them each IP address should be entered on a separate line 3 Click Apply to save the new information C2694M 7 08 23 ENTERING THE PRIVATE NETWORK INTERFACE HOST INFORMATION 1 From the Setup page select Private Network Interface 2 Enter or select the appropriate information for your LAN site e Host Name e DHCP enable or disable DHCP for the system e Address e Subnet Mask e Gateway e DNS Server IP lf you have more than one domain name system server IP address enter them on separate lines 4 Select Routing Protocol Authentication if your site uses a third party software to authenticate data transmissions between the gateway and the Endura network 5 Click Apply to save the new information or click Reset to return to previously saved settings Private Network Interface Email Server Interface Figure 20 Private Network Interface Page 24 C2694M 7 08 ADDING DEVICE NETWORK ADDRESSES The Endura gateway is designed to recognize all av
31. in the user object The gateway Web client retrieves the approved user gateways from the Network Directory and displays them in the Gateways list on the main page The user will be able to connect to each of these gateways Any attempt to connect to a gateway that is not included in the user s Active Directory object is blocked by they system Gateways can be added to the user through the Web client user configuration page The list of available gateways will be retrieved from the computer objects within the Active Directory Computers that are gateways will be differentiated from other computers by adding the string Gateway into the computer name cn of the computer CREATING A NEW ACTIVE SCHEMA ATTRIBUTE WARNING Incorrectly altering the Active Directory schema can cause serious damage to your server Do not attempt to modify this schema unless you are experienced in LDAP access protocol and Active Directory 1 Using an Active Directory schema tool add the following attribute to the schema e Common pelco gatewayURL e LDAP Display Name pelco gatewayURL Unique X 500 OID 1 2 840 113556 1 8000 2554 34841 37317 27532 19387 44722 8950900 4516993 e Syntax Case Insensitive String e Minimum 1 e Maximum 256 2 Check multi valued 3 After creating the attribute add the attribute to the user and computer classes CREATING A NEW USER IN THE ACTIVE DIRECTORY For each Endura user who will use the Endu
32. m the sides of the unit if they are attached Remove the 6 32 x 0 25 inch Phillips flat head screws three per bracket Save the brackets and screws for possible future use 3 Position the unit to allow for cable and power cord clearance at the rear of the unit Ce 3 SCREWS 6 32 X 0 25 INCH PHILLIPS FLAT HEAD REM0VE BRACKETS AND SCREWS Figure 6 Installing Rubber Feet and Removing Brackets 12 C2694M 7 08 RACK MOUNTING The GW5000 mounts into an industry standard 19 inch 48 cm equipment rack The GW5000 occupies one rack unit 1 75 inches or 4 5 cm of vertical rack space The hardware necessary to mount the GW5000 into a rack is supplied with the unit The rack must meet the following requirements e 19 inch 48 cm EIA 310 D compliant rear column required e Rack column depth 24 to 30 inches 61 to 76 e Column mounting hole provisions 10 32 UNF 2B threaded holes or square window holes on front and rear columns e Door systems are acceptable Front doors must have at least 2 inches 5 1 cm between the GW5000 front bezel and the inside of the door Rear doors may only be used on rack columns that are more than 26 inches 66 cm deep Z N WARNINGS e Secure the front and rear screws to the support rails e sure the GW5000 is level e When mounting the unit in a rack be sure to provide proper ventilation If adding space between units only use solid rack panels the unit uses front air intake
33. must be set to forward User Datagram Protocol UDP port to the gateway address N GW5000 LAN FIREWALL WLAN FIREWALL Figure 18 Application Network Diagram NOTE The network implementation in Figure 18 is shown as a general representation only and is not intended to show a detailed network topology Your actual network will differ requiring changes or perhaps additional network equipment to accommodate the system as illustrated Please contact your Pelco Representative to discuss your specific requirements ACCESSING THE ENDURA NETWORK OVER A VIRTUAL PRIVATE NETWORK 22 A VPN allows users to access the Endura network and the gateway by bypassing any firewalls If your site supports VPN you can eliminate the need to open ports on a firewall A VPN connection provides secure access to the gateway on the Endura network directly from a remote site Such a connection method is recommended for users who intend to access the gateway from sites whose security cannot be controlled or guaranteed C2694M 7 08 Configuring the Endura Gateway The Endura gateway requires separate configuration apart from the Endura system Only users who have been assigned the role Administrator can perform configuration tasks LOGGING ON TO THE WEB CLIENT FOR THE FIRST TIME The Web client can be opened in either the 32 bit or 64 bit version of Internet Explorer Microsoft ActiveX is required to view video in
34. ng the Network Directory Interface on page 26 C2694M 7 08 31 32 Configuring Users on the Web Client The Web client provides a single default user role for administrators All additional roles must be created from the WS5000 advanced system software Refer to Choosing a Role on page 33 for instructions on assigning roles to a user NOTE Only users who have been assigned the Administrator role can create and update users User Name admin Old Password New Password Confirm New Password Create User Delete User Apply Type User M Attribute Name Attribute Value Language Arabic List duh E Mail __ Oe aveenstra Show Time Zone a cfursman cmoua Set Attribute User Roles Following is the List of Roles Available Administrator Administrator Operator Manager Guest SetRoles User Gateway URLs Following is the List of Gateways Available Please enter more than one Gateway URL on different lines SetUser Gateway URLs Figure 31 Configuring Users CREATING A USER On the Setup page select User from the Type list A list of users appears on the page 2 Double click any user from the list to display the settings for that user Enter unique information for the user name and password and then click the Create User button A new user is created with the settings that we
35. nicating through a public network with limited bandwidth such as a Local Area Network LAN Wide Area Network WAN or the Internet Endura technology provides high quality digital images by using high resolution high frame rate video streams These video streams often exceed the bandwidth capabilities of public networks When the bandwidth capabilities are exceeded the gateway sends the video through a NET5301 TC transcoder which converts MPEG 4 video from the Endura network into MPEG 4 or JPEG formats that are compatible with the public network Public users can communicate with the Endura network through the gateway using Microsoft Internet Explorer 6 0 and 7 0 The gateway accepts Internet connections between bandwidths of 100 Mbps and 56 kbps dial up The gateway supports English French Dutch German Italian Spanish Portuguese Russian Chinese and Arabic data APPLICATION SCENARIO Figure 1 shows the GW5000 gateway in a sample application scenario SM5000 GW5000 d LAN WAN INTERNET GIGABIT SWITCH p 1 NET5301T I NET5301T NET5301T we NE CAMERA CAMERA CAMERA MONITOR et e NETB301R NET5301 TC Figure 1 Sample GW5000 Gateway Application Scenario IMPORTANT NOTE PLEASE READ The network implementations in this document are shown as general representations only and are not intended to show detailed network topologies Your actual network will differ requiring ch
36. nnect one power cord to the back of the GW5000 2 Connect the other end of this power cord to the appropriate power source NOTE Do not turn on the GW5000 until you have connected all components CONNECTING TO THE NETWORK The GW5000 is compatible with the entire family of Endura ready devices using TCP IP and UPnP protocols Consult your network administrator before installing the GW5000 to avoid possible network conflicts The GW5000 has two network connectors on the rear panel one for connecting to the Endura private network and the other for connecting to a public network such as the Internet To connect the GW5000 to the private Endura network 1 Connect a Catbe or better cable to the private network connector near the center of the GW5000 rear panel 2 Connect the other end of the network cable to 100Base T or better port on the Endura network switch To connect the GW5000 to the public network 1 Connect Catbe or better cable to the public network connector towards the right side of the rear panel 2 Connect the other end of the network cable to the public network C2694M 7 08 17 Operation The GW5000 gateway manages all connections with NET5301 TC transcoders When the gateway receives a request from a Web client to send a video stream the gateway determines whether the video needs to be routed through a transcoder to covert the video into a format that can be used by the Web client After the video tran
37. ocation for retrieving updates C Program Files Pelco Endura GUI Update Log on to the WS5000 advanced system software Click Setup s Click the Update Software tab o If necessary use the device filters at the top of the window filter the device list Select the GW5000 devices that you want to update NOTE When selecting multiple devices to update all must be of the same device type It is recommended that you update one block of devices at a time Click the Browse button under Update selected devices to select the software update package A selection screen appears Locate the file containing the updated software and then click the Update button The status column shows the progress of each individual device as it is updated The bar at the bottom of the screen shows the progress of the update procedure When the update is complete right click a transcoder in the device list and select Current Software Versions Verify that the software version has been updated on the device If not repeat these steps System Configuration Devices ap Roles Bs Users E External Monitors Event Groups Eg Recording Schedules QwScripts Update Software Filters z Device Model Name Status Update selected devices B7 LD Software update package amp DVR Recording Block amp Endura NVR Recording Bl Software versions Endura NVR ver 4 Recordi Model name Endura NVR2 Recording Stem
38. ple s NVR Recording amp Unknown location Name Version Version Update Figure 37 Setup Update Software C2694M 7 08 Appendix Configuring Internet Explorer You must install the ActiveX Control on Internet Explorer if you intend to view video on the gateway Web client This installation is required only on the initial use of the Web Client 1 2 the browser Select Tools from the menu bar Select Internet Options In the Internet Options dialog box click the Security tab On the Security tab click the Trusted sites icon and then click the Sites button In the Trusted Sites dialog box enter the address of the gateway for example 192 168 10 1 in the Add this website to the zone field Clear the box that is labeled Require server verification https for all sites in this zone Click Add and then Close The Internet Options dialog box closes Select Tools from the menu bar Select Internet Options Click the Security tab Verify that the security is set to LOW a Click Default Level b Move the scroll box to the bottom if it is not already there C Click OK The Internet Options dialog box closes Type the address of the gateway for example 192 168 10 1 in the browser address bar The Login screen of the Endura Web Client appears in the browser Log on to the Web client using your assigned user ID and password Dou
39. ppendix Es BandWidth S talo STER DES E ERN E REGINE E RU RUNS INS A yeye Re 39 ANIN MAN WIN NI NNN R DD DD ED EHEaKaEaRaREaERHRHRHEHEE E E HEEE E HRH HH A eo Didot ete ata apa 40 SPECITICALONS ere EPI 41 2694 7 08 List of Illustrations icu lA dm lx J cO gt CO CO CO CO CO CO F gt 2 F2 2 O2 FS gt N cO NIS CO CO cO 2694 7 08 Sample GW5000 Gateway Application 5 e 8 Maior Package Components f os eoe hse s est ete e e dal nea e ub dae 10 Accessory 10 Rack Mount KI e MEL ee qase scr bud 11 Product serial Number s ov dex St REY eM DE Dr E ee b e UHR Se Wok oh 12 Installing Rubber Feet and Removing Brackets 0 sk kk kk kk kk kk kk kK KK KK KK RII kk kk kk kk KK ka 12 Attaching Chassis Mounting Brackets ee b n dln LAWA OS eel meu en emis 13 Assembling Support Rail seod lt isra ma an viii irene ke alan ae kbk nav e e e eh e e hh ale 14 nserting Gage NUES QS suq nasua benda ie mte b fade ec eot te eta de
40. product specifications subject to change without notice C2694M 7 08 PRODUCT WARRANTY AND RETURN INFORMATION WARRANTY Pelco will repair or replace without charge any merchandise proved defective in material or workmanship for a period of one year after the date of shipment Exceptions to this warranty are as noted below Five years on fiber optic products and TW3000 Series unshielded twisted pair UTP transmission products Three years on Spectra IV products Three years on Genex Series products multiplexers server and keyboard Three years on DX Series digital video recorders DVR5100 Series digital video recorders DigitalSentry Series hardware products DVX Series digital video recorders NVR300 Series network video recorders and Endura Series distributed network based video products Three years on Camclosure and Pelco branded fixed camera models except the CC3701H 2 CC3701H 2X CC3751H 2 CC3651H 2X MC3651H 2 and MC3651H 2X camera models which have a five year warranty Three years on PMCL200 300 400 Series LCD monitors Two years on standard motorized or fixed focal length lenses Two years on Legacy CM6700 CM6800 CM9700 Series matrix and DF5 DF8 Series fixed dome products Two years on Spectra III Spectra Mini Esprit ExSite and PS20 scanners including when used in continuous motion applications Two years on Esprit and WW5700 Series window wiper excluding wiper blades Two years
41. products and certifications may be found on the Endura partner portal at http www pelco com endura INTRODUCTION A typical network configuration that includes a GW5000 gateway might include two firewalls one at the Endura network the private network or LAN and another at the client workstation from which a user is accessing the Endura Web client the public network or WAN Several ports must be configured through the firewall software on the LAN and WAN so that users can view video properly Failure to configure these ports means that users will not be able to view video CONFIGURING THE LAN FIREWALL On the LAN firewall you must open the incoming ports that are required to access the gateway from the WAN On systems that restrict outbound traffic you must also open the outgoing ports so that video can be sent to the Web client Opening ports manually is a three step process 1 Open ports through the LAN firewall software 2 Forward the ports to the GW5000 gateway IP address 3 Allow outgoing ports from the LAN to the WAN Refer to Table A and Table B for the list of ports that can be configured on the LAN and WAN firewalls Table A Incoming Port Configuration on the Private LAN UDP Ports TCP Ports 15000 and beyond or the none base RTP port Table B Outgoing Port Configuration on the Public WAN UDP Ports TCP Ports 80 80 You must configure enough Realtime Transport Protocol RTP ports to view th
42. provide all network equipment such as switches for the Endura network 2694 7 08 PACKAGE CONTENTS The following diagrams show the contents of the three boxes When installing the GW5000 refer to these diagrams SHIPPING B0X NET5000 ACCESSORY PACK Figure 2 Major Package Components ACCESSORY PACK ed rf c USA STANDARD HEAD SCREW POWER CORD 8 32 X 0 25 INCH 110 VAC 4 EA 1 EA FRONT BEZEL KEY SECURITY TOOL RUBBER FEET PHILLIPS PAN 2 EA 4 Figure 3 STANDARD POWER CORD 250 SAFETY INSTRUCTIONS INSTALLATION MANUAL EUROPEAN STANDARD POWER CORD 220 VAC 1 EA C2694M 7 08 RACK MOUNT KIT SHOWN ACTUAL SIZE PHILLIPS FLAT PHILLIPS TRUSS HEAD SCREW HEAD SCREW 6 32 X 0 25 INCH 8 32 X 0 375 INCH 6 EA 6 EA C2694M 7 08 PHILLIPS FLAT HEAD SCREW 10 32 X 0 5 INCH 4 EA Figure 4 Rack Mount Kit FRONT MOUNT RAIL 2 EA PHILLIPS PAN HEAD SCREW 10 32 X 0 5 INCH 4 EA CHASSIS MOUNTING BRACKETS 2 EA CAGE NUT 10 32 10 EA Equipment Placement and Rack Mounting The GW5000 can be placed on a flat surface such as a desktop or mounted in an equipment rack PRODUCT SERIAL NUMBER LABEL PLACEMENT Product serial number labels help identify your system and its factory configuration in the event that your GW5000 or its components require service Three labels citing your product s serial number a
43. ra Web client an identical user account must be created in the Active Directory This user account must contain the same user name and password that was created in the Endura system An additional user account must be set up in the Active Directory for the gateway itself 1 If you have not already done so configure the network directory interface from the Web client Refer to Configuring the Network Directory Interface on page 26 2 Onthe server computer open the Active Directory and add a new user with the following attributes e name cn Endurausername e Name Enter the user name that was set up in the Endura system Password Enter the password of the user that was set up in the Endura system 3 Repeat these steps for each Endura user 4 Create a user account for the gateway This account must have administrator permissions If there is more than one gateway in the system a single account can be used by both gateways CREATING A NEW COMPUTER IN THE ACTIVE DIRECTORY 1 Onthe server computer open the Active Directory 2 Adda computer entry for each gateway Include the word Gateway in the computer name 38 C2694M 7 08 Appendix E Bandwidth Selection The following table provides information about bandwidth usage for viewing video from computers with different Internet connection types Use this
44. re attached to your GW5000 One large label is attached to the bottom of the GW5000 A smaller label is attached to the front panel of the unit behind the bezel Another small label is attached to the rear panel refer to Figure 5 Because rack mounting and other installation options may obscure the factory applied labels a fourth label is provided for you to attach to your product documentation or other product location that will not be obscured by installation To use this label 1 Locate the small label on the top panel of your GW5000 attached with a yellow sticker that reads Extra serial number label remove prior to installation 2 Remove the yellow sticker 3 Peel away the backing of the small label and attach it to this installation manual other product documentation or an unobscured product location e ELLO 5000 n ow FAT ii ges L OES SERIAL NUMBER LABEL Figure 5 Product Serial Number Label MADE INUSA DESKTOP INSTALLATION To place the GW5000 on a flat surface such as a desktop 1 Make sure the rubber feet are installed on the unit to prevent surface damage If not secure each rubber foot to the indicated locations on the bottom panel of the unit Use the four 8 32 x 0 25 inch Phillips pan head screws supplied 2 Remove the two chassis brackets fro
45. re displayed on the page You can edit any of these settings or keep them if they apply to the new user Refer to Editing User Attributes and Roles for instructions on modifying user settings C2694M 7 08 EDITING USER ATTRIBUTES AND ROLES SETTING USER ATTRIBUTES After creating the user name and password refer to Creating a User on page 32 the Attributes section of the page lists the most commonly used attributes Set the values for these attributes for this new user or modify values for existing users Attribute Name Attribute Value Language Arabic NJ E Mail Show Time Zone rn Set Attribute Figure 32 Attributes Section of New User Page 1 Click any attribute in the Attribute Name list Notice that its name appears in the Attribute Name field 2 Inthe Attribute Value field enter the value for the attribute and then click the Set Attribute button The following attributes may be edited e Language The language the user needs to view the Web client English is the default language unless another language attribute is set As additional languages become available they are added to the list E Mail The complete e mail address of the user such as djones ourcompany com Endura systems use Simple Mail Transfer Protocol SMTP e Show Time Zone Select this check box to display the time zone along with the time stamp while you are viewing live or recorded video CHOOSING A ROLE The default role for the
46. rs responsibility Users shall determine the suitability of the products for their own intended application picture rate and picture quality In the event users intend to use the video for evidentiary purposes in a judicial proceeding or otherwise users should consult with their attorney regarding any particular requirements for such use Security Notice The Endura GW5000 gateway is designed to serve as a point of access to a Pelco Endura network over a Wide Area Network WAN infrastructure The GW5000 is not intended to prevent unauthorized external access to your network or to provide an effective method for monitoring or limiting access to the network or network resources The customer should ensure that any confidential information or resources available on the Local Area Network LAN are secured by a third party firewall to prevent unauthorized access The GW5000 is not designed to act as a corporate grade firewall and should not be exposed to Internet access without appropriate security measures Installations that require greater security measures should consider using a virtual private network VPN connection for remote clients that connect to the Endura network If the GW5000 is not used in conjunction with a secure VPN connection or firewall it could serve as a point of entry for unauthorized access to your video security system C2694M 7 08 7 Description The GW5000 gateway delivers video from the Endura network to users commu
47. rt Configuration on the Public WAN n nanana nunana kk kk kk kk kk kk kk kk IIR e e e re 20 Port Configuration on the Public WAN u Xuya naya ye KIRE e side aXe ok dd E ANA K yayamama ATUS Pale uu 21 Bandwidth S l ection and Fi ale so 2444an 25 y RO RAA dk HAE Abad b k ye RENNES 39 Troubleshooting the GW5000 i kana Desa usia u dete le bei Wi RON oe v Pa wee Apes 40 2694 7 08 Regulatory Notices This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation RADIO AND TELEVISION INTERFERENCE This equipment has been tested and found to comply with the limits of a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes and modific
48. smission has been completed the gateway releases the transcoder until it is needed again During operation monitor the unit status and power supply indicator lights to make sure that the gateway is operating properly In case of failure system alarms and error messages will also display on Endura workstations and VCD5000 video console displays refer to Appendix F Troubleshooting on page 40 FRONT PANEL CONTROLS AND INDICATORS e e e e o olo e e _e e e _ e e e e e e e TAL d d me 909060600 60606060006060606060060604 Figure 15 Front Bezel Indicators Pelco Badge power The Pelco badge glows blue when the unit has power If the front bezel is open this indicator glows white Operating System Drive with Security Screw CPU Activity The CPU activity indicator flashes yellow anytime there is processing activity on the GW5000 It is not lit anytime there is no processing activity Network Status Network status connection and speed indicates the status of the private network as one of the following conditions e The unit is not connected to the private network Solid green The unit is connected to the private network using the 1000Base T standard Solid amber The unit is connected to the private network using the 100Base T standard e Solid red The unit is connected to the private network using the 10Base T standard
49. starting the daemon if the video stream is sluggish or erratic if the video stream cannot be restarted or if lists are not populating correctly 1 Click the Restart button to restart the gateway deamon 2 Amessage appears asking you to confirm the restart Click OK to proceed or click Cancel The browser remains active you do not need to log on again 3 Reselect the options from the Gateway List and Camera List to view streams and lists 28 C2694M 7 08 REBOOTING THE GATEWAY Rebooting a gateway shuts down and restarts the system Consider rebooting the gateway if you have restarted the gateway daemon refer to Restarting the Gateway Daemon on page 28 but still cannot view video stream or lists 1 Click the Reboot button You will not receive a confirmation message The system proceeds immediately to reboot Unsaved data will be lost and must be reentered 2 Restart the browser and log on to the Web client again RESTORING THE DEFAULT DATABASE To restore the default database click Restore DB WARNING Restoring the default database overwrites all events that occurred before the last archive of the database Contact your Pelco Product Support representative before restoring the default database CONFIGURING THE E MAIL SERVER Configure the Endura Gateway to perform the following functions e Retain users e mail addresses Refer to Setting User Attributes on page 33 for instructions about entering user addresses e S
50. t the unit 1 Unlock and open the bezel cover Be careful not to drop the bezel cover it is not attached directly to the unit 2 on the rear panel power switch if necessary 3 Press the power button The power indicator glows 4 Close and lock the bezel cover POWER BUTTON Figure 16 Opening the Front Bezel Cover UNIT SHUTDOWN You can shut down the GW5000 in either of two ways e An orderly shutdown lets the unit close its files and power down without affecting the data files Use the orderly shutdown in most cases e An immediate shutdown is the same as disconnecting power This option is not recommended only use it in an emergency or when there is not enough time for an orderly shutdown A WARNING Loss or corruption of data may occur if there is not an orderly shutdown To shut down the unit 1 Unlock and open the bezel cover Be careful not to drop the bezel cover it is not attached directly to the unit 2 Select one of the following e orderly shutdown quickly press and release the power button e immediate shutdown press and hold the power button until the unit shuts down 3 Close and lock the bezel cover C2694M 7 08 19 Network Configuration Endura distributed network based products are available only to certified dealers or integrators Contact your local sales representative for details on certification applications and requirements Additional information on Endura
51. t used e User Name for LDAP The user name of the account that is used by the gateway to access data on the Endura network Password for LDAP The password for the gateway user account e Gateway The IP address for each gateway that is connected to the Endura system 3 Click Apply to save the new information If you leave the page without clicking Apply the information is not saved 4 Enterthe IP address for each gateway in the system as follows a Select a computer in the left column b Enterthe IP address in the right column c Click Modify to save the changes If you leave the page without clicking Modify the information is not saved Network Directory Interface ano C C m C Computer 192168011 Figure 22 Network Directory Interface Page 26 C2694M 7 08 ESTABLISHING EVENT ARCHIVE SETTINGS Use the Event Archive page to configure the settings for archiving events Event Archive Archive Method Max No of Records No of Records 1000 Get Status ji Apply J Figure 23 Event Archive Page From the Setup page select Event Archive Select one Archive Method either Max No of Records or Time Interval Max No of Records The Gateway system will retain a specific number of event records then archive them and delete them from the table Time Interval The Gateway system will retain event records for a specific number of days then archive them and delete them from the
52. ts have been configured in the firewall it might be necessary to reconfigure the ports on the Public Network Interface configuration page in TESTING WEB CLIENT CONNECTIVITY the Endura Web client You can verify whether or not the Web client can receive video streams from the gateway by testing the port range on the Public Network Interface configuration page 1 15000 Your system might use a different base port Open the Public Network Interface configuration page The video base port number appears on this screen By default this port number is Click Start to test whether ports are being forwarded If the ports are being forwarded the Status light changes to green If the ports are not being forwarded select Enable Manual Port Forwarding and then click Apply The Web client saves a cookie with the port range on the local computer You might need to repeat this step if your Internet browser deletes cookies periodically e Pelco Setup Public Network Interface Type Gateway List Public Network interface Figure 17 Testi 2694 7 08 DNS Server IP Firewall Management Video Base Port 15000 Apply Test Automatic Firewall Traversal Test Port 15000 Status e C Enable Manual Port Forwarding Host Name PELCO DHCP off v IP Address 192 168 100 2 Subnet Mask 255 255 255 0 Gateway 192 168 100 2 Enter more than one DNS Server IP on dif
53. twork connection Gateway Maintenance MaxUserLogin Apply Restart Gateway Daemon Restart Reboot Gateway Reboot Restore Default Database Restore DB Test Email Server Connection Test Mail Test Network Directory Connection Test LDAP Figure 28 Gateway Maintenance Page TESTING E MAIL 1 Beside to Test Email Server Connection enter an e mail address and then click the Test Mail button If the connection is successful message is sent to the e mail address A message appears confirming the success or failure of the test The page http 192 168 100 2 says x The page http 192 168 100 2 says X A Email Server connection successful A Sorry Email Server connection Failed Figure 29 E mail Test Results Messages 2 Click OK to return to the Gateway Maintenance page 3 If the test failed check the e mail setup Refer to Configuring the E Mail Server on page 29 30 C2694M 7 08 TESTING NETW0RK DIRECTORY CONNECTION 1 Click the Test LDAP button to test the network directory connection A message appears confirming the success or failure of the test The page http 192 168 100 2 says P The page http 192 168 100 2 says AN Network Directory connection successful AN Sorry Network Directory connection Failed Figure 30 LDAP Test Results Messages 2 Click OK to return to the Gateway Maintenance page 3 Ifthe test failed check the network directory setup Refer to Configuri
54. ve Status Message s srt dal e a yak e rede UP e E 27 Gateway Maintenance Page oSv GE A A ake ag S V ep Aeros dda Me ere ia eR cee 28 Email Server Configuration Pade Lia te bbc MA Herde 29 Broadcast Message Page uu fests Ves IER ent Goede al ease ba e eq t E VI RII RM 30 Gateway Maihtenatibe Page r cdd ees A Ra e Sce k Saan oa ue AREE Sola ba A A Aden MEET ceasing 30 Email Test Results Messages 2 2 seit ala bake ia been en d k a Wak debe Pee Pade el oe ARE s 30 LDAP Test Results Messages IR a ee 31 Configuring rp intel yal see e edet e e Lc b eee eter Ite in Sate P A Ee DD I 32 Attributes Section of New User Page i avaa akla kesana nk kala lak kale e hh 33 Assigning hole to q ser on eto Aten date J JM MM DM N NENN ot rin opta qe pb 33 Gateway Section of New User Page WWW kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk e e n re 34 R S SE DD te deeper cc DD mem UE 34 Replacing the Operating System sg sisya na ela WE n t D ARD A 03 35 Setup nS N NY S tus ERES bese Sa ent beetle fpa t etes 36 5 List of Tables mO Incoming Port Configuration on the PrvateLlAN_ IR kk kk kk kk kk le 20 Outgoing Po
55. y to comply with Directive 2002 96 EC of the European Union regarding the disposal of waste electrical and electronic equipment WEEE Contact your local dealer for procedures for recycling this equipment REVISION HISTORY Manual Date Comments C2694M 7 08 Original version Pelco the Pelco logo Digital Sentry Endura the Endura logo Camclosure Esprit ExSite Genex Legacy and Spectra are registered trademarks of Pelco Inc Spectra Ill is a trademark of Pelco Inc Intel and Pentium are registered trademarks of Intel Corporation Intel Core is a trademark of Intel Corporation DLP is a registered trademark of Texas Instruments Inc Microsoft Windows Internet Explorer and ActiveX are registered trademarks of Microsoft Corporation Copyright 2008 Pelco Corporation All rights reserved PELCO Worldwide Headquarters 3500 Pelco Way Clovis California 93612 USA USA amp Canada Tel 800 289 9100 Fax 800 289 9150 International Tel 1 559 292 1981 Fax 1 559 348 1120 www pelco com 1509001 Australia Finland France Germany Italy Macau The Netherlands Russia Singapore South Africa Spain Sweden United Arab Emirates United Kingdom United States
56. y to the equipment rack in the desired location refer to Figure 10 NOTE The support rail assemblies are identical and may be used on either the right or left side of the rack a Position the ear of the front mount rail against the front of the equipment rack Align the top and bottom holes in the ear of the rail with the threaded holes or cage nuts in the rack Using two 10 32 x 0 5 inch Phillips flat head screws attach the ear of the rail to the front of the rack Insert the screws from the outside of the rack pointing toward the back of the rack Adjust the rails to the correct depth of the equipment rack by sliding the rear mount rail to the back of the equipment rack Position the ear of the rear mount rail against the rear exterior of the equipment rack Align the top and bottom holes in the ear of the rail section with the threaded holes or cage nuts in the equipment rack Using two 10 32 x 0 5 inch Phillips pan head screws attach the ear of the rail to the rear of the rack Insert the screws from the outside of the rack pointing toward the front of the rack RACK FRONT RACK REAR 2 SCREWS 2 SCREWS 10 32 X 0 5 INCH 10 32 X 0 5 INCH PHILLIPS FLAT HEAD PHILLIPS PAN HEAD ES ML uma Es FRONT MOUNT RAIL REAR MOUNT RAIL Figure 10 Attaching Support Rails 7 Repeat step 6 for the second support rail assembly 8 Tighten the 8 32 x 0 375 inch Phillips truss head screws that were

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