Paxar 9840CL Printer User Manual
Contents
1. iN Wass 10 e Loading Supplies 2 Paxar Systems Group Paxar 9840CL Printer 3 Lift printhead assembly using the printhead tab until the assembly locks into place CAUTION Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top as shown Supply Guides Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely Paxar Systems Group Paxar 9840CL Printer Loading Supplies 2 11 6 Push down on the supply lever to unlock the supply guides 7 Lay the label strip across the supply guide Lift the auxilliary pollers slightly and thread the supply under the rollers until it appears in the knife opening Peel Bar Ribbon Bar CAUTION Make sure the supply is straight in the supply path and aligned with the printhead 8 Tuck the supply under the nibs Nibs TREN Wai Supply Lever W Rey e Make sure a few inches of supply are past the front end of the printer 12 Loading Supplies 2 Paxar Systems Group Paxar 9840CL Printer 9 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place 10 Hold the printhe2. daily if your printer is in an Ili Il excessively dirty hot or humid JL AU e3456 7838301 environment when you see voids in the print as shown You may have to clean the supply sensor more often if you frequently receive supply error codes Paxar recommends that you clean the printhead and platen roller at least once a day when the printer is in use You may need to clean more frequently depending on usage To clean the printhead supply sensor and platen roller 1 Turn off the printer 2 Open the cover and printhead assembly 3 Remove the label roll and ribbon when cleaning the printhead 4 Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the platen roller moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab or dry cloth across it Make sure the platen roller is clean all the way around 30 e Care and Maintenance 4 Paxar Systems Group Paxar 9840CL Printer 5 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up ol 6 Rub the cotton swab across the supply sensor and remove any build up 7 Clean the build up in the supply path 8 Let the printer dry and reload your supplies Paxar Systems Group Paxar 9840CL Printer Care and Maintenance 4 e 31 9 Close the exit cover by pushing firmly on it as shown Both lat
3. Paxar Systems Group Paxar 9840CL Printer Getting Started 1 The Paxar 9840CL Care Label printer lets you print text graphics and bar codes on thermal transfer ribbon fabric labels This chapter includes information about unpacking the printer connecting the power cord connecting the communications cable using the printer s control panel Paxar Systems Group Paxar 9840CL Printer Getting Started 1 e 1 Audience The Operator s Handbook is for the person who prints and applies labels Unpacking the Printer After you unpack the printer you should have a 9840CL printer power cord communication cable and a ribbon take up core may already be on take up reel Keep the box and packaging material in case the printer ever needs repair Power cords are not supplied with 230 volt printers You need to purchase a power cord separately The power cord requires IEC 320 STD C13 end finish for the printer interface and it must meet requirements for 1 6 Amps at 115VAC and 1 Amp at 230VAC Connecting the Power Cable To connect the power cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the printer Press 1 to turn on and O to turn off the printer Power Cable goes here For information about replacing the fuse see Chapter 4 Care and Maintenance 2 e Getting Started 1 Paxar Systems Group Paxar
4. Bar Code Adjusting Print Positions You can adjust the supply print and margin positions by using the control panel buttons Make sure a batch is not waiting to print the printer is not paused or has an error before you change the settings To change the supply print or margin positions 1 Press Pause 2 Press Feed and Clear at the same time once to select the supply position twice to select the print position and three times to select the margin position These buttons act as toggle switches between the three supply print and margin position adjustments When you select the position to change the current setting is displayed 3 Press Feed to decrease the current position by one dot or press Feed for two seconds to decrease the value by 10 dots OR Paxar Systems Group Paxar 9840CL Printer Printing 3 23 Press Clear to increase the current position by one dot or press Clear for two seconds to increase the value by 10 dots If the position has a negative value the supplies light is on After you adjust the position and release the buttons the setting is displayed 4 Press Pause when you are done making adjustments Resend the format so these changes take effect Change the settings after the batch is done printing Review the following definitions for the different print position adjustments Supply Position Adjusts the machine to print at the vertical 0 0 point on the supply Increase the supply posi
5. right Data length is outside the range 0 to 2710 Bar code heigth must be at leat 20 English 51 Metric 40 Dots or is not within the supply dimensions Human readable option must be 0 1 5 6 7 or 8 Bar code type is invalid Bar code density is invalid Line thickness must be 0 to 99 dots Line direction must be 0 90 180 or 270 The line segment or box end row is defined outside of printable area The line segment or box end column is defined outside of printable area Dot pattern for line or box must be Line length is defined beyond the maximum length Line type must be S segment or V vector Imaging mode in the graphic header must be 0 Format referenced by batch is not in memory Print quantity is outside the range 0 to 32000 Batch mode must be N new or U update Batch separator must be 0 off or 1 on Print multiple is outside the range 1 to 999 Cut multiple is outside the range 0 to 999 Multiple part supply is outside the range 1 to 5 Cut type is invalid Option number must be 1 4 30 31 42 50 60 or 61 Copy length is outside the range 0 to 2710 Copy start position must be 1 to 2710 Destination start position must be 1 to 2710 Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 43 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 251 252 253 254 255 256 257 258 259 260 261 262 Source field mus
6. PAXAR PAXAR MODEL M9840 S H Version6 4 0 0 MODEL M9840 S H Version 6 4 0 0 A 0 0 0 0 0 B 1 1 0 0 0 TOTAL INCHES 0000165 C 0 0 0 0 0 0 HI ENERGY INCHES 0000000 D 1 0 2 VOLTAGE 36 53 E frrr noon 00d Da CONTRAST POT 000 F 3 1 0 0 1 PARA 100 PH RESISTANCE 0840 G 0 65 65 BAD DOTS 000 M D N 1280 M F N 640 MEMORY 1024KR 256KN M 1 R 3300 M R R 80 OPTIONS M R P X M T R 201 M V R 3840 DIPSH 0000000000000000 The first label shows the printer s configuration by packer A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots installed options and DIP switch settings If test labels do not print press Feed and try again If that does not solve the problem call Technical Support 40 Troubleshooting 5 Paxar Systems Group Paxar 9840CL Printer Troubleshooting This section helps you correct some problems that may occur Problem Action Error message appears during startup Turn off the printer wait fifteen seconds and then turn on the printer Call Technical Support if the error message reappears Does not print Check supply Check ribbon Send a corrected batch Does not feed Set wide narrow knobs correctly Try the narrow setting first if the printing is too light use the wide setting Partially printed data Clean the printhead Send a corrected batch Printing sha
7. Power Operating Limits Printhead Printing Method Print Speed 12 5 inches 318 mm 12 inches 305 mm 13 inches 330 mm 29 lb 13 kg 33 lb 15 kg 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz For Thermal Transfer ribbon 40 to 95 F 4 to 35 C Thermal at 4 inches 102 mm wide 300 dpi 11 8 dots per mm Thermal Transfer ribbon 4 0 inches 102 mm per second Paxar Systems Group Paxar 9840CL Printer Specifications amp Accessories A e 51 Supply Specifications Supply Types Thermal Transfer Perforated Fabric Labels Fabric Label Kits Kits include fabric and ribbon Paxar Systems The fabric is available in standard widths ranging from 1 0 inch 25 mm to 1 75 inches 45 mm perforated to standard lengths Paxar Europe The fabric is available in 35 mm or 50 mm widths Sizes Supplies are available in widths ranging from 1 0 inch 25 mm to 4 25 inches 108 mm and lengths ranging from 1 0 inches 25 mm to 12 5 inches 318 mm Contact your Paxar Representative for more Information about kits and approved supplies Additional configurations may be available If you experience label jamming with narrow Supplies in humid environments store Supplies separately from the printer in a dry Less humid environment 52 e Specifications amp Accessories A Paxar Systems Group Paxar 9840CL Printer Ribbon Specifications Ribbon Storage Do not leave ribbon in direct sunlight high tempe
8. a screwdriver to pry open the fuse box in the back of the printer as shown Ts wt Fuse Box Fuse 3 Remove the old fuse and insert a new one 4 Slide the fuse box back into the printer Paxar Systems Group Paxar 9840CL Printer Care and Maintenance 4 e 37 Lubricating the Knife We recommend lubricating the knife after using 15 rolls of supply or performing 100 000 cuts To prevent excessive wear on the knife regularly lubricate the knife cams The cam are located directly below the guiding holes To lubricate the knife 1 2 Turn off the printer Lightly coat a long cotton swab with multi purpose grease Insert the cotton swab into one of the two guiding holes until it stops on the cam Move the cotton swab up and down several times to coat the cam with grease Repeat steps 2 4 for the other cam Wipe off any excess grease from the top cover of the knife Turn on the printer 38 Care and Maintenance 4 Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 This chapter provides Information about printing a test label Solutions to minor printing problems explanations of error messages you may receive while using the printer Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 39 Printing a Test Label To print test labels Press Feed and Pause simultaneously Hold for one second and release Labels similar to these print
9. send it back to the printer Error Description Action 001 Packet ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes or a printer assigned name 003 Action must be A add or C clear 004 Supply length is invalid 005 Supply width is invalid 006 Storage devise must be R volatile RAM 007 Unit of measure must be E English M Metric or G Dots 010 Field ID number is outside the range 0 to 999 O11 Field length exceeds 2710 012 Row field position is greater than the maximum stock dimension 013 Column field position is greater than the maximum stock dimension 014 Font selector is invalid 015 Character rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree 016 Field rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree 017 Field restriction must be V variable or F fixed 42 e Troubleshooting 5 Paxar Systems Group Paxar 9840CL Printer 018 020 021 022 023 024 025 030 031 032 033 040 041 042 043 044 045 046 051 101 102 104 105 106 107 108 109 200 201 202 203 Code page selection defined in the field must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Vertical magnification must be 1 to 7 Horizontal magnification must be 1 to 7 Color must be B D O R or W Intercharacter gap must be 0 to 99 dots Field justification must be B balanced C centered E end L left or R
10. 9840CL Printer Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the printer to match those at the host Only required if you are using the serial port Connecting the Communication Cable Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method to use to communicate with the host Serial Communication 9 to 25 pin cable 25 to 25 pin cable e Parallel Communication IEEE 1284 or Centronics mode cable Parallel Port Serial Port See Setting DIP Switches for more information Connect the communications cable to the appropriate port on your computer If you are unsure where to connect the cable consult your computer documentation Note It is highly recommended that you use the cable supplied with your printer Paxar cannot be responsible for communications problems when a non Baci cable is used Connect the other end of the communication cable into the appropriate port on the printer Secure the cable with the connecting screws serial or spring clips parallel Default Serial Port Communication Values If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are 9600 Baud 8 bit da
11. User s Manual PAXAR 9840CL Printer PAXAR Systems Group Manual Edition 1 1 15 December 2000 Manual Part Number 441397 This page left blank intentionally Contents Getting Started 1 1 Audience 1 titu t i bc bee tute bn E leerlo ere Dice iate S 2 gs A AA dien C re UR Ert ER eR PRU et eed aed 2 Connecting the Power Cables phi ote ege HEURE ERE NER EA Lee ERU EIN Esaa 2 Establishing Communications eese eene nennen nnne reset nene AN nne enene ener 3 Connecting the Communication Cable esee 3 Default Serial Port Communication Values eene 3 Default Printer NA Dee ERREUR DERART ERES RR PERLE UERSUM Len 4 Using the Control Panel pie PUDE HERE CU AREE EPUM REP Dee cis 4 Printer Status E1ghts3 6 e uev Sol Sai eA eid III Ba aes 4 Button FUNCHONS ipe helen RAG Er Ratna iaa 5 Status Code Box nme ae RAR ee SAGE Ire aA 5 Sette DID S witches oie osa RII RAM rm Ie 6 DIPS witches pain RAS a iio I DPI 7 Loading Supplies 2 9 Loading Labels unirse eise ded 10 Loading Ribbon fono dee em ted estet oit da Pt i e qe fet petu d debe Os 15 Adjusting the Wide Narrow Knobs cescccesseeesseecscecsseeceseeeesaeecsaeecsaeecseesesaeeesaeessaeers 19 Printing 3 21 Ius M 21 Printing an Error Label econo iden nadando eee en oe Eae ides 21 Non Printing Zone ere eter erede erede eie eed be e e evade n 22 P
12. able into the new printhead The cable connector is keyed so you cannot incorrectly connect the cable However it is normal to feel some resistance when correctly connecting the cable 8 Align the new printhead with the tabs 34 e Care and Maintenance 4 Paxar Systems Group Paxar 9840CL Printer 9 Snap the printhead into place Do not touch here Make sure the printhead cable does not touch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover 13 Turn on the printer 14 Press Feed to position the supply under the printhead Paxar Systems Group Paxar 9840CL Printer Care and Maintenance 4 e 35 Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print You only have to turn the contrast adjuster slightly 36 e Care and Maintenance 4 Paxar Systems Group Paxar 9840CL Printer Replacing the Fuse The printer is shipped with a 115 volt or 220 volt slo blow fuse To replace the fuse 1 Disconnect the printer from the power source 2 Use
13. ad assembly by the printhead tab while pressing down on the printhead release 11 Close the printhead by pressing down on the thumb well until you hear it click into place Paxar Systems Group Paxar 9840CL Printer Loading Supplies 2 13 12 Close the cover 13 Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Chapter 4 Care and Maintenance for more information If the printer will be unused for extended periods of time leave the printhead unlatched 14 e Loading Supplies 2 Paxar Systems Group Paxar 9840CL Printer Loading Ribbon To load ribbon 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place CAUTION Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information Paxar Systems Group Paxar 9840CL Printer Loading Supplies 2 15 4 Push the deflector tab down 5 Slide the extra ribbon core on the take up reel as far as it will go with the writing on the end of the core facing out Use your empty ribbon core as the take up core The take up Core only fits on the take up reel one way An extra take up core is available See Accessories in Appendix A for more information 6 Re
14. avoid bad dots Press Clear to continue printing Print a test label to confirm the number of bad dots Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 49 768 Printhead has more than 10 bad dots or is not connected Make sure the printhead is connected and if necessary replace the printhead TIO The print motor is not ready Call Technical Support 771 The format specified by the application was not found Reload your application and format and try again If the problem continues call Technical Support 790 The printer is busy Wait until the printer is idle not receiving data or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy 791 The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets If the problem continues call Technical Support 792 The printer is not initialized Call Technical Support 793 The printer job queue is full Turn off the printer Wait 15 seconds and turn it back on Resend the packets If the problem continues call Technical Support Errors numbered 900 999 are hard printer failures Call Service if you receive these messages Error 911 may appear when you turn off the printer 50 e Troubleshooting 5 Paxar Systems Group Paxar 9840CL Printer Specifications amp Accessories A Printer Height Width Depth Weight Shipping Weight
15. ches will click into place 10 Close the cover and printhead assembly 11 Turn on the printer 12 Press Feed to position the supply under the printhead Replacing the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation To replace the printhead 1 Turn off the printer 2 Open the cover 32 Care and Maintenance 4 Paxar Systems Group Paxar 9840CL Printer 3 Unlock the printhead by turning the retaining latch 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place Paxar Systems Group Paxar 9840CL Printer Care and Maintenance 4 e 33 6 Carefully unplug the cable from the printhead as shown CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the c
16. cting Paxar e 55
17. d FORMAT NAME 40200 continue printing See your System BATCH NAHE Administrator about the error label PACKET TYPE FIELD TYPE LINE ERROR c m Non Printing Zone A non print zone is required for text light copy and bar codes heavy copy Thin lines and most fonts require a 0 25 inch non print zone at the leading edge of the label Bar codes bold fonts and Care symbol fonts require a 0 375 inch non print zone at the leading edge of the label Without these non print zones the ribbon sticks to the supply and can cause jams 0 375 inch non print zone Text Field Feed PCMate Software has a built in non print zone however some third party software packages may not You should verify the non print zone or check defaults Regardless of the software package you are using to create design formats do not place logos or bar codes too close to the edge of your supply Preventing Jams To prevent jams 22 e Printing 3 Paxar Systems Group Paxar 9840CL Printer design formats using the appropriate non print zones do not leave the printhead closed in the locked position longer than 30 minutes without printing Open unlock the printhead before a break period at the end of each shift and at the end of each day Printing Serial Bar Codes Currently the 9830CL printer does not support printing serial ladder bar codes CCA 1112 2345 Parallel Picket Fence Bar Code Serial Ladder
18. de must be 0 continuous or 1 On Demand Supply position is outside the range Contrast adjustment must be 390 to 1000 dots Print adjustment must be 99 to 99 dots Margin adjustment must be 99 to 99 dots Speed adjustment is invalid 44 e Troubleshooting 5 Paxar Systems Group Paxar 9840CL Printer 263 264 265 266 267 268 269 270 271 272 273 282 283 284 285 286 287 290 291 292 310 311 314 325 327 328 340 350 351 Primary monetary symbol is invalid Secondary symbol selection must be 0 none or 1 primary secondary sign Monetary decimal places must be 0 to 3 Character string length in Packet E must be 5 MPCL control characters or 7 ENQ IMD command character Baud rate selection must be 0 1200 1 2400 2 4800 3 9600 4 19 2 or 5 38 4 Word length selection must be 0 7 bits or 1 8 bits Stop bits selection must be 0 1 bit or 1 2 bits Parity selection must be 0 none 1 odd or 2 even Flow control selection must be 0 none 1 DTR DSR 2 CTS RTS or 3 XON XOFF Internal code page selection must be 0 internal 1 ANSI 2 DOS 437 or 3 DOS 850 Cut adjustment must be 300 to 300 dots RS232 Trailer string is too long Use a maximum of 3 characters ENQ Trailer string is too long Use a maximum of 3 characters The buffer type must be T transmit R receive I image F format batch date and graphics D downloadable fonts o
19. dows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Try the narrow setting first if the printing is too light use the wide setting Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check the wide narrow knobs Try the narrow setting first if the printing is too light use the wide setting Check ribbon Voids in printing Clean the printhead Change the supply type Check ribbon Leave printhead unlatched when not in use Blank labels print or 750 series errors Clean supply sensors If you cannot fix a problem call Technical Support Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 41 Error Messages You may receive the following types of error messages Data Errors Communication Errors Some errors numbered 400 438 and 500 574 are internal software errors Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer Call Technical Support if you receive any error message not listed in this chapter Data Errors Errors 001 to 405 and 429 to 435 are data errors This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and
20. e On Demand ON Values in bold indicate the default setting RTS CTS Flow Control Normal Mode No Verifier Continuous Supply Transfer and Continuous Mode Shaded DIP switches are not enabled verifier and feed mode 8 e Getting Started 1 Paxar Systems Group Paxar 9840CL Printer Loading Supplies 2 This chapter describes how to load a roll of supply and a ribbon roll You can use Paxar s 9830CL fabric label kits containing perforated fabric labels and ribbon If you switch from black mark to continuous supplies make sure the DIP switches are set correctly Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information If you experience label jamming with narrow supplies in humid environments store supplies separately from the printer in a dry less humid environment CAUTION The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Failure to do this may void your prinhead warranty Replacement printheads are expensive Paxar Systems Group Paxar 9840CL Printer Loading Supplies 2 9 Loading Labels Make sure the printer is configured for the correct supply type To load a roll of labels 1 Open the cover
21. e following table shows the characters available with Ginetex Font 70 and Font 71 Font 70 can fit five 5 symbols in 22mm 0 88 inches O Q a ad a wW Wi 080 D31 082 083 084 086 087 033 039 090 UU Y UAT Y kr lr dr do d hr d 054 D65 066 067 068 069 070 071 072 073 074 1 E eJ el ez v ere eg Y va 048 O49 O80 051 052 053 054 055 056 Gr oe O amp 5 6 IF O D A Z amp X D32 033 0394 035 036 037 038 039 040 041 sE IE 8 FE 30 3 El 16 3 8 o kw o kwl G Ley Sl SE 3 Bl fel se 8 26 e Printing 3 Paxar Systems Group Paxar 9840CL Printer The following table shows the characters available with Nafta Font 72 and Font 73 0606006002069 0960 00w90 096 097 100 101 12 113 114 115 EA ae 091 095 030 081 O82 083 034 085 030 091 092 a 0836 O EJ E XO M a 070 vii 054 S I 3 Ol a O w y vj Y YE Y Wik Ra A A f f p 037 071 vj 055 043 049 050 O51 052 053 062 063 uy 046 047 C wg t ve ve vw w amp 032 D33 034 035 O86 037 0383 039 c f Paxar Systems Group Paxar 9840CL Printer Printing 3 27 Care and Maintenance 4 This chapter tells you how to clear supply jams clear knife jams clean the printhead and platen roller replace a printhead adjust print contrast replace a fuse lubricate the knife CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty 28 e Care and Maintenance 4 Paxar Sys
22. faults Turning on the printer activates the DIP switch settings Make sure the DIP switch settings match the printer s setup for ribbon or supply type Upper DIP Switches Lower DIP Switches 6 e Getting Started 1 Paxar Systems Group Paxar 9840CL Printer Upper DIP Switches DIP Switches 1 Baud Rate 38400 19200 9600 4800 2400 1200 Software Control ON ON ON OFF OFF OFF OFF ON OFF OFF ON ON OFF OFF Data Bits 7 Data Bits 8 Data Bits ON OFF Stop Bits 2 Stop Bits 1 Stop Bit ON OFF Parity Even Odd None ON OFF OFF ON OFF OFF Parallel Port Centronics Mode IEEE 1284 OFF ON Values in bold indicate the default setting 9600 Baud 8 Data Bits 1 Stop Bit No Parity and Centronics Mode Communication settings at the printer must match those at the host Make sure your host is capable of communicating at the speed you select for the printer Paxar Systems Group Paxar 9840CL Printer Getting Started 1 e 7 Lower DIP Switches 1 2 3 4 5 6 7 8 Flow Control XON XOFF ON OFF RTS CTS OFF ON DTR OFF OFF Diagnostics Normal OFF Diagnostics Mode ON Verifier OFF No Verifier ON Verifier Installed Supply Type Die Cut or Edge Aperture OFF OFF Black Mark OFF ON Continuous ON OFF Center Aperture ON ON Ribbon Transfer OFF Direct ON Feed Mode Disable On Demand OFF Enabl
23. move the new ribbon from the package as shown Do not wrinkle or crush the new ribbon CAUTION Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Failure to do this may void your printhead warranty 16 e Loading Supplies 2 Paxar Systems Group Paxar 9840CL Printer 7 Slide the ribbon onto the back reel as far as it will go with the writing on the end of the core facing out The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll Take up Reel Back Reel 9 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Paxar Systems Group Paxar 9840CL Printer Loading Supplies 2 17 10 Align the ribbon with the printhead and supply CAUTION Make sure the ribbon is straight and centered throughout the path 11 Rotate the take up core until the leader is past the printhead 12 Remove any slack in the ribbon by turning the take up reel clockwise 13 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 18 e Loading Supplies 2 Paxar Systems Group Paxar 9840CL Printer 14 Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs according to the width of your su
24. mplete missing or wrong Error 571 572 573 574 575 600 601 602 611 612 613 614 615 616 618 620 Description Action UPC or EAN bar code data length in the batch doesn t fit the format Batch data doesn t fit the format the field contains blanks or data mismatch Batch data in price field doesn t fit the format or the field contains blanks Batch data in check digit scheme doesn t fir the format or the field contains blanks The graphic included in your format could not be found Imaging error because the batch was refused An error occurred while the batch was imaging The batch was not found during imaging Font bar code or density in the batch doesn t fit the format Batch data is missing or doesn t match the format Reference point off tag Portion of field off tag Bar code width is greater than 16 inches or keywords of PDF417 bar code exceed 928 A bad dot falls on a bar code that cannot be shifted Call Service or replace the printhead Magnification must be 1 to 7 Font and printhead density mismatch Check the font or verify the correct printhead 203 dpi or 300 dpi is installed 48 Troubleshooting 5 Paxar Systems Group Paxar 9840CL Printer Machine Faults Errors 700 to 765 happen when there is a problem with the printer Error 700 701 702 703 704 705 750 751 752 753 754 755 756 757 758 759 760 761 762 763 764 765 Description Action An error i
25. n Functions Feed Prints a label in the On Demand mode Feeds a blank label if there is no print job Prints a label with error information that is useful to your System Administrator if an error is displayed Pause Pauses the current print job or resumes a paused print job When the Paused light is on the job is paused Feed and Pause Prints a test label when you press the buttons at the same time Feed and Clear Allows you to adjust print positions from paused mode See Chapter 3 Printing for more information Clear Clears an error Cancels the current print job Cancels all queued print jobs if pressed for two seconds Also clears the communication queue and cancels any packet being received To cancel a single or all queued print jobs the printer must be in paused mode before Clear is pressed Status Code Box The status code box displays a three digit error code to identify any problem the printer may have For a description of the problem look up the error code in Chapter 5 Troubleshooting If there is no error the display will be blank Paxar Systems Group Paxar 9840CL Printer Getting Started 1 e 5 Setting Dip Switches To change the DIP switch settings move the switches to the desired position and then turn on the printer If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent Packet F settings or the de
26. pply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting You must adjust both of the knobs to the same position If you experience ribbon smudging in cold dry environments adjust the wide narrow knobs to the wide setting For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver Paxar Systems Group Paxar 9840CL Printer Loading Supplies 2 19 For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position 20 e Loading Supplies 2 Paxar Systems Group Paxar 9840CL Printer Printing 3 This chapter explains how to use on demand mode printing print an error label adjust the print positions print care symbols and special characters such as the Euro Dollar symbol Printing The host sends online packets containing print jobs to the printer To print 1 Turn on the printer 2 Download a format and a batch See your System Administrator for more information about downloading packets 3 The printer prints a strip of labels 4 Remove the printed labels Printing an Error Label Paxar Systems Group Paxar 9840CL Printer Printing 3 21 PAXAR MODEL M9840 SAN Version 8 4 0 0 If the printer displays a data error errors O 499 press Feed to print an error label an
27. r V vector scalable fonts The storage device type must be N non volatile RAM or R volatile RAM The buffer size is invalid The printhead width must be 0 Action must be 0 disable or 1 enable for Backfeed Control Dispense position must be 50 to 200 dots and or the backfeed distance is greater than the dispense position Backfeed distance must be 10 to 200 dots Check digit scheme number must be 1 to 10 Modulus must be 2 to 11 Check digit algorithm must be D sum of digits or P sum of products Duplicating direction must be 0 or 1 Amount of row adjustment must be 0 to 999 Duplicate count must be 0 to 999 Bitmap line encoding must be H hex or R run length Font selector must be 1 to 9999 Font data length must be 68 to 16384 Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 45 352 380 400 401 402 403 404 405 Insufficient font memory is available for the downloaded font Job request is outside the range 0 to 4 Invalid character following Internal software failure Call Technical Support Field separator is not in the expected location Field separator was not found The number of string that is currently being processed is too long Too many fields exist in the format You cannot have more than 1000 fields in the format Lines boxes and constant text fields count as fields 46 Troubleshooting 5 Paxar Systems Group Paxar 9840CL Printer Communication Failures Er
28. ratures or high humidity Ribbon Type DK1111 Paxar Systems Ribbon Widths DK1111 is available in the following widths 1 3 inches 33 mm 1 61 inches 41 mm 2 16 inches 55 mm 4 1 inches 105 mm For best results use a ribbon that is 0 25 Inches 6 35 mm wider than your fabric Ribbon Length 23 600 inches 600 meters Contact your Paxar Representative for more Information about approved ink products Additional configurations may be available Paxar Systems Group Paxar 9840CL Printer Specifications amp Accessories A e 53 Accessories e International Fonts Internal TwinAx CoAx Protocol Convertor LAN Print Server RJ 45 Connector 10BaseT BNC Connector 10Base2 Printhead Assembly Kit Ribbon Take up Core available in two three or four inches RTS CTS Communication Cable 119806 To order supplies or call customer support use the number on the back of this manual 54 e Specifications amp Accessories A Paxar Systems Group Paxar 9840CL Printer Contacting Paxar When ordering supplies in the U S A 1 800 96PAXAR or 570 888 6641 Fax 570 888 5230 When ordering spare parts in the U S A 1 800 96PAXAR or 570 888 6641 Fax 570 888 7416 For Machine Service or Technical Support in the U S A 570 888 9116 Fax 570 888 7416 For International assistance call your Paxar Representative www paxar com Paxar Systems Group Paxar 9840CL Printer Conta
29. reventing Jas ns apte Re ad 22 Printing Sen l B r Codes iU QU Min eme bn en ut Ree ie breed 23 Adjusting Print POSItIODS ccoo Si ERR Res ib el 23 Adjusting the cut angle eae aene iie te e 24 Usme the Knifer ssi 2n ndun Be RONDE A udi des 25 Care and Maintenance 4 28 Clearing Supply Jams iii dep eer ep sede to dep det 29 Cleanng Knife TM e In Ee Ee qp e Fo a pg rede i qe FE Ee i s 29 Cleaning io eI eene D ipie ee 30 Replacing tlie Printhead n nnen none i qp e tod qe ted Du elu eH D o PA 32 Adjusting the Pririt Contrast 52 2 e P pe eet qe e e D D RH DE eo dt 36 Replacing the A RD Pe eq ee feda QD ree D lg Pei D Deo dn 37 Eubricating the nate x ien Eee D e tot qa ee e D D e REDE oue 38 Troubleshooting 5 39 Printing Test Gabel wcities ei his edel etate bes 40 Troubleshooting is IRIURE INI IR e 41 Paxar Systems Group Paxar 9840CL Printer Contents e i ii e Contents Y A A A ON 42 A A O 42 Communication Failures cccsssceeseeeeeceesseeeeceeneeeceseaeessneeeeeeseseeeeesneeeesenees 47 Data Form tting Errors siae coeno ROT OPER UTR ANE REL IRAN 48 Machine Raults D ET PEE 49 Specifications amp Accessories A 51 Printer P 51 Supply Specifications iii die Pe TRE edet a faeere e dae tide Paene pde ides 52 Ribbon Specifications 2 2 1 Eee ia Pe ERE dns 53 ACCOESSOTIES m 54 Contacting Paxar 55
30. rors 409 to 413 usually indicate a communication failure These errors happen when the host and the printer cannot communicate Ask your System Administrator for help Error Description Action 409 Printer memory is full Delete unnecessary formats or graphics from memory Try run length encoding for large graphics 410 Parity mismatch 411 Framing error baud rate mismatch This error may appear when you turn off the printer 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 The internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a graphic file that cannot be found 433 The batch references a field number that does not exist in the format 497 An error occurred during the loop back test on the parallel port Call Service 499 An error occurred during the loop back test on the serial port Call Service Paxar Systems Group Paxar 9840CL Printer Troubleshooting 5 47 Data Formatting Errors Errors 571 to 618 are data formatting errors This type of error happens when a field prints incorrectly Your System Administrator can correct the format batch or graphic packet and send the print job again For errors 571 to 614 the printer will still print but the data may be inco
31. s pending and the printer cannot continue with the batch Printer received a command that it cannot execute while it is running Check your printer s SETUP settings The printer sensed a calibration of different sized black marks Printer didn t detect a sense mark within the maximum feed length or out of supplies Check or load supplies Invalid batch received Printhead is overheated Turn off the printer and let it cool Printer didn t detect a sense mark when expected Printer detected a sense mark in the wrong place Printer detected a sense mark that is too long Out of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Load a new ribbon Printhead is open Close the printhead Out of supplies Load supplies Reload supplies supply length mismatch The supply was not seen or the On Demand sensor is not working correctly Check for a supply jam Clear the supply path or reload supplies This error may occur if you remove a label too quickly in the On Demand mode The printer does not recalibrate after this error Knife is not moving Call Technical Support Knife jam Call Technical Support Stacker is full or jammed Empty the stacker before continuing Low battery Recharge the battery Waiting to dispense label Press Feed Verifier failure Call Technical Support The printhead has less than four bad spots The printer can shift bar code fields to
32. t be 0 to 999 Copy type must be 1 Copy after rules or 2 Copy before rules Increment Decrement selection must be I increment or D decrement Incrementing start position must be 0 to 2710 Incrementing end position must be 0 to 2710 The incrementing amount must be 0 to 999 Security value for a PDF417 bar code must be 0 to 8 Narrow element value is less than 1 or greater than 99 Wide element value is less than 1 or greater than 99 Dimension must be 1 to 30 for a column or 3 to 90 for a row Truncation code must be S standard or T truncated bar code Aspect code must be C columns or R rows Option definition must be S set or T template Input device must be D default H host K keyboard N none or S scanner Pad direction must be L from left or R from right Pad character is outside the range 0 to 255 Check digit selection must be G to generate check digit Primary or secondary price format is outside the range 1 to 15 Data type restriction is outside the range of 1 to 6 Option is not valid for the field Bar code Intercharacter gap must be 0 to 99 in printer dots Power up mode must in 0 online or 1 offline Language selection must be 0 English Batch separator code must be 0 off or 1 on Slash zero selection must be 0 standard zero or 1 slash zero Supply type must be 0 black mark 1 die cut or 2 continuous Ribbon selection must be 0 direct or 1 transfer Feed mo
33. ta frame Word Length 1 Stop Bit no Parity and XON XOFF Flow Control Paxar Systems Group Paxar 9840CL Printer Getting Started 1 e 3 To change the printer s communication values ask your System Administrator or see Setting DIP Switches to change the DIP switch settings Default Printer Settings These defaults can be changed using Paxar s PCMate software Print Speed 4 0 ips inches per second Ribbon High Energy Supply Type Black Mark Contrast 255 Backfeed Enabled Dispense Position 120 dots Backfeed Distance 110 dots Using the Control Panel The control panel helps you check printer status displays error codes and allows you to perform some basic printer functions Printhead Release O Power Status Code C Supplies O Paused 1 2 3 Feed Pause Clear Printer Status Lights Power The printer shows a steady green light when it is on Supplies The printer shows a blinking amber light when it is out of labels or ribbon or when you have a supply jam Paused The printer shows a steady amber light when paused The printer shows a blinking amber light when there is a data communication or data formatting error See the status code box for the error code The printer also shows 4 e Getting Started 1 Paxar Systems Group Paxar 9840CL Printer a blinking amber light when it s ready to print a label in the On Demand mode See Chapter 3 Printing for more information Butto
34. tems Group Paxar 9840CL Printer Clearing Supply Jams When you are printing and a jam occurs the Supplies light on the printer s front panel blinks To clear the jam 1 2 Turn off the printer Open the cover and printhead assembly If necessary remove the supply roll and ribbon Remove the jammed supply and reload the supply roll Close the printhead assembly and turn on the printer Press Feed to position the supply under the printhead Clearing a Knife Jam If tags are jammed in the knife the printer displays 760 on the LED To clear a knife jam you might have to disconnect the stacker from the knife 1 2 Turn the printer off You can see the tag path in the knife by looking through the slot on the top of the knife Clear the tag path by using a tool such as a screwdriver or needle nose pliers to pull the jammed tags out of the knife CAUTION DO NOT PLACE YOUR FINGERS NEAR THE KNIFE S BLADE DO NOT USE EXCESSIVE FORCE TO REMOVE TAGS BECAUSE DAMAGE TO THE KNIFE MAY OCCUR Turn on the printer Send a test batch of tags to the printer Paxar Systems Group Paxar 9840CL Printer Care and Maintenance 4 e 29 Cleaning The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead and platen roller if there is any lint or debris build up in the supply path Ilii a lll ill whenever you load new supplies T WW
35. tion to move print up decrease to move print down on the label The range is 300 to 300 dots The supply position adjustment should only be made on initial printer setup For format adjustments change the print position Print Position Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down The range is 99 to 99 dots Margin Position Adjusts where data prints horizontally on the supply Increase the margin position to move print to the right decrease to move print to the left The range is 99 to 99 dots Adjusting the cut angle To adjust the cut angle 1 Loosen the thumbscrews 2 Slightly rotate the knife to the left or to the right The knife may appear to sit at a slight angle to the printer 3 Tighten the thumbscrews Cut another batch of tags If you are unable to adjust for a straight cut call Technical Support 24 e Printing 3 Paxar Systems Group Paxar 9840CL Printer Using the Knife The installed knife is two and a half 2 1 2 inches away from the printhead Pressing and holding Feed for two seconds marks the tag under the printhead to be cut when it reaches the knife Depending on the length of your supply you may lose up to two tags after the last batch The knife operates when the printer is running If the Printer is paused the knife stops cutting Paxar Systems Group Paxar 9840CL Printer Printing 3 25 Font Samples Th
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