Palm Handbook Personal Computer User Manual
Contents
1. Now Supports Now Up to Date Now Software Synchronize www nowsoft com PocketMirror Supports Microsoft Chapura Inc Outlook www chapura com Page 2 Introduction Chapter 2 Setting Up And Using Your Palm Modem Accessory Before you use your Palm Modem accessory you must m Install the batteries Note The batteries may already be installed Attach your modem to your organizer Connect an analog phone cable to your modem Configure your computer Configure your organizer Installing the batteries To use your modem you must first install two AAA alkaline batteries The batteries fit in the compartment behind the battery door on the front of the modem Make sure to click the door into place after installing the batteries Note A diagram in the interior of the battery compartment shows the orientation of the positive and negative ends of the batteries When correctly installed the clips in the battery compartment y secure the batteries in place Replacing batteries Under normal conditions the AAA batteries provide up to five hours of continuous use When your modem has approximately four minutes of battery life remaining it will sound three short beeps which repeat every minute until the batteries are drained Replace the batteries as soon as possible Chapter 2 Page 3 Attaching Palm Modem accessory and cables Your modem has a 10 pin connector that slides into the grooves2. including the fitting of non 3Com option cards This product has been tested and found to comply with the limits for Class B Informa tion Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to pro vide reasonable protection Safety This device to which this declaration relates has been tested and is in conformity with the following standards m EN60950 according to the requirements of Low Voltage Directive 73 23 EEC m EN55022 Class B and EN50082 1 according to requirements of EMC Directive 89 336 EEC Page 16 Warranty and Regulatory Information
3. an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appro priate NOTICE The LOAD NUMBER LN assigned to each terminal device denotes the per centage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the sum of the LOAD NUMBERS of all the devices does not exceed 100 Appendix Page 15 CE Mark Electromagnetic compatibility This product is in conformity with the protection requirements of EC Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility 3Com cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the prod uct
4. antenna m Increase the separation between the equipment and receiver E Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult a 3Com authorized dealer or service representative for help 3Com is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s author ity to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Note This device was tested to comply with FCC 15 Class B requirements Appendix Page 13 Manufacturers Declaration of Conformity Palm Computing Inc a subsidiary of Palm Modem 10201 3Com Corporation 5400 Bayfront Plaza e Tested to Comply PO Box 58007 C With FCC Standards Santa Clara CA 95052 8007 408 326 5000 FOR HOME OR OFFICE Declares this product Date February 1999 Name Palm Modem Model Number 10201 Equipment Type Modem Complies with Part 15 of the FCC rules Operation is subject to the following two con ditions 1 This device may not cause harmful interference and 2 This device m
5. location Products or parts shipped by Customer to 3Com must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package When an advance exchange is pro vided and Customer fails to return the original product or part to 3Com within thirty 30 days from the date the warranty service authorization is issued 3Com will charge Customer the then current published catalogue price of such product or part WARRANTIES EXCLUSIVE IF THIS PRODUCT DOES NOT OPERATE AS WAR RANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WAR RANTY SHALL BE REPLACEMENT OR REPAIR OF THE PRODUCT OR PART OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION TO THE FULL EX TENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CON DITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDI TIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATIS FACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED 3COM NEI THER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EX AMINATION DISCLOSE THAT T
6. of your organizer connector Make sure your modem snaps into place onto the organizer Use a standard RJ11 cable to connect to an analog phone line Slide into connector Insert phone cable and snap into place Note It is important to use a standard analog phone line such as those used in homes If you use your modem in an office or hotel make sure it is connected to a phone line with a data port a fax line ora modem line If you use a digital phone line your modem emits three beeps Disconnect the cable and try a different line Page 4 Setting Up And Using Your Palm Modem Accessory Configuration for remote HotSync and Network HotSync operations You can use your Palm Modem accessory and your computer modem to perform remote HotSync operations or synchronize your e mail on your computer You can also use your Palm Modem accessory and the Network HotSync application to access your e mail and other data using your company s existing LAN or dial in RAS server Contact your System Administrator to set up the Network HotSync application or for more information on using the Network HotSync application go to this web site http www palm com The Network HotSync application is available only in the US Setting your computer preferences Before you can use your modem you must prepare your computer to accept the incoming call and make sure Palm Desktop organizer software settings are correct Important Remember t
7. until the problem has been corrected or until you are sure the equipment is not mal functioning No customer repairs are possible to the equipment If you experience trouble with the equipment contact your Authorized Reseller This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility com mission or corporation commission for information When ordering network interface NI service from the local Exchange Carrier specify service arrangement USOC RJ11C Page 12 Warranty and Regulatory Information FCC 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide rea sonable protection against harmful interference in a residential installation This equip ment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio com munications However there is no guarantee that interference will not occur in a partic ular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is en couraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving
8. 3COM OR ITS AU THORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAM AGES AND LIMITS ITS LIABILITY TO REPLACEMENT REPAIR OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIMER OF LIABIL ITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HERE IN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or lim itation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal in jury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods Palm Computing Inc a subsidiary of 3Com Corporation 5400 Bayfront Plaza PO Box 58007 Santa Clara California 95052 8007 United States of America 408 326 5000 September 3 1998 Appendix Page 11 FCC 68 This equipment complies with Part 68 of the FCC rules A label is affixed to the equip ment t
9. HE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCI DENT FIRE LIGHTNING OTHER HAZARDS OR ACTS OF GOD THIS WARRAN TY DOES NOT COVER PHYSICAL DAMAGE TO THE SURFACE OF THE PRODUCT INCLUDING CRACKS OR SCRATCHES ON THE LCD TOUCHSCREEN OR OUT SIDE CASING THIS WARRANTY DOES NOT APPLY WHEN THE MALFUNCTION RESULTS FROM THE USE OF THIS PRODUCT IN CONJUNCTION WITH ACCESSO RIES OTHER PRODUCTS OR ANCILLARY OR PERIPHERAL EQUIPMENT AND 3COM DETERMINES THAT THERE IS NO FAULT WITH THE PRODUCT ITSELF THIS WARRANTY DOES NOT APPLY TO ANY MALFUNCTION OR FAILURE OF THE PRODUCT OR PART DUE TO ANY COMMUNICATION SERVICE CUSTOMER MAY SUBSCRIBE TO OR USE WITH THE PRODUCT Page 10 Warranty and Regulatory Information LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMA TION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNEC TION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF THIS PRODUCT EVEN IF
10. Palm Modem Handbook 4 0 ee oo E Te 3 ALM P SPORE More connected Copyright Copyright 1997 1999 3Com Corporation or its subsidiaries All rights reserved 3Com the 3Com logo HotSync Megahertz and Palm Modem are registered trademarks and the HotSync logo Palm the Palm Computing Platform logo and Palm OS are trade marks of Palm Computing Inc 3Com Corporation or its subsidiaries Other product and brand names may be trademarks or registered trademarks of their respective own ers Disclaimer 3Com Corporation and its subsidiaries assume no responsibility for any damage or loss resulting from the use of this handbook 3Com Corporation and its subsidiaries assume no responsibility for any loss or claims by third parties which may arise through the use of this product 3Com Corporation and its subsidiaries assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss P N 405 0273 01D A N 423 0211 01 Page ii Palm Modem Handbook Contents Chapter 1 Introduction What can Ido with my Palm Modem ACCESSONY f ni1an mi yan Gi aa de die adil yan kebina n d keke o ie usb siete 1 Chapter 2 Setting Up And Using Your Palm Modem Accessory Installing the batteries 3H35 k lik S duke eleke Kek Perd Reye k r 3 At
11. crosoft Outlook using HotSync technology or the Network HotSync application Chapter 1 Page 1 Contact the third party vendors below for more information about some of the software applications you can use with your organizer and modem Use Application Description Vendor E mail Network Supports remote access to 3Com HotSync your e mail and Palm www palm com Desktop organizer software using either your company s existing LAN or dial in RAS server HandMail Supports SMTP and POP3 SmartCode Software Inc e mail protocols www smartcodesoft com MultiMail Supports SMTP POP3 Actual Software Pro and IMAP4 protocols www actualsoft com One Touch Supports SMTP and POP3 JP Systems e mail protocols www jpsystems com Palmeta Mail Supports Netscape Mail or Palmeta Software any MAPI www palmeta com e mail system Fax HandFax Supports standard Class SmartCode Software Inc 2 2 0 fax machines www smartcodesoft com Internet HandWeb Browses surfs and SmartCode Software Inc browsing navigates the Internet www smartcodesoft com Remote Desktop To Supports Microsoft DataViz synchron Go Outlook www dataviz com ization EasySync for Supports Lotus Notes Lotus Lotus Notes www lotus com EasySync for Supports Lotus Organizer Lotus Lotus www lotus com Organizer Intellisync Supports Microsoft Tele Support Software Outlook Symantec ACT www pumatech com GoldMine Lotus Notes Lotus Organizer and Meeting Maker
12. ct the Megahertz modem Determines the modem speed for downloading data Even though the modem is rated at 14 400 bps we recommend you choose 57 600 bps to obtain the fastest performance for your modem Controls the modem speaker volume Regulates the data sent to your modem When your modem receives data it holds the data in its buffer until the data is ready to be sent If your modem receives more data than its buffer can hold the modem will use flow control to temporarily stop data transmission For advanced users only The field is used for standard AT commands that enable the modem to perform special functions Select the Rotary setting only if you are certain that your telephone service does not support TouchTone dialing Additional settings for the Network Hotsync application If you want to use the Network Hotsync application to access data you will also need to adjust your organizer preferences to use a network Note Before performing a Network HotSync operation the Network HotSync application must be installed enabled and a local HotSync operation must be performed Chapter 2 Page 7 To prepare your organizer for a Network HotSync operation Tap the Applications icon O Tap the HotSync icon Tap the Menu icon Tap Options then tap Modem Sync Prefs Tap Network Tap OK an oT PF WN E3 Using your Palm Modem accessory Now when you leave the office you can use your Palm Modem access
13. hat contains among other things the FCC registration number USOC and Ring er Equivalency Number REN for this equipment If these numbers are requested provide this information to your telephone company The REN is useful to determine the quantity of devices you may connect to your tele phone line and still have those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be cer tain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If the equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance if ad vance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice to give you an opportunity to maintain uninterrupted ser vice If you experience trouble with this product contact your Authorized Reseller or call 3Com at 847 676 1441 You may be required to present proof of purchase The telephone company may ask you to disconnect the equipment from the network
14. o leave your computer running so you can perform remote operations To set up your PC for a remote HotSync or Network HotSync operation 1 Click the HotSync Manager icon from the System Tray bottom right corner of the taskbar 2 In the HotSync Manager menu in the System Tray make sure Modem is checked Or if you want to synchronize using the Network HotSync application make sure Network is checked You can skip steps 3 though 5 and continue by setting your organizer preferences 3 From the HotSync Manager menu in the System Tray choose Setup 4 Click the Modem tab and adjust the connection setting options as needed 5 Click OK To set up your Macintosh for a remote HotSync operation 1 Click the HotSync Manager icon from the Instant Palm Desktop menu upper right corner of your screen 2 From the HotSync menu select HotSync Setup and on the Serial Port Settings tab make sure Modem is checked 3 Adjust the Modem Setup options as needed 4 From the File menu choose Quit Chapter 2 Page 5 Setting your organizer preferences Since your Palm Modem accessory uses the Modem Sync software that is resident in your organizer to establish a phone connection with another modem you must configure your organizer phone settings Note Some organizers may have different icons from the ones shown below Note the icon name and tap the appropriate icon on your organizer To set your organizer preferences fo
15. ory to stay connected Use the software installed on your organizer to synchronize data between your organizer and your computer Press the HotSync button on the front of your modem to initiate remote HotSync operations Important Remember to leave your computer running so you can perform remote operations Detaching your Palm Modem accessory When you have completed your modem operations press the buttons on either side of the modem then slide the modem away from the organizer Pull modem from organizer Press buttons Page 8 Setting Up And Using Your Palm Modem Accessory Appendix Warranty and Regulatory Information Limited warranty HARDWARE Palm Computing Inc a subsidiary of 3Com Corporation collectively 3Com warrants to the original end user Customer that this product will be free from defects in workmanship and materials under normal use for one year from the date of original purchase from 3Com or its authorized reseller 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to replace the prod uct or part with a comparable product or part repair the product or part or if neither repair nor replacement is reasonably available 3Com may in its sole discretion refund to Customer the purchase price paid for the product or part Replacement products or parts may be new or reconditioned 3Com warrants any replaced or repaired product or part and any ha
16. r modem operations 1 Tap the Applications icon 2 Tap the HotSync icon 3 Tap the Enter Phone field 4 Enter the telephone number to access the modem connected to your computer 5 Ifneeded enter a dial prefix such as 9 to access an outside line and then tap the Dial Prefix check box Tip You can enter a comma in the field to introduce a pause in the dialing sequence Each comma equals a two second pause 6 If the phone line you re using for the organizer has Call Waiting select the Disable call waiting check box to avoid an interruption during the modem HotSync operation 7 If you want to use a calling card to place the call select the check box and enter the calling card number 8 Tap OK 9 Tap the Menu icon 10 Tap Options and then tap Modem Setup Preferences Modem w Standard Speed w 57 600 bps Speaker w Low Flow Ctl w Automatic TouchTone Page 6 Setting Up And Using Your Palm Modem Accessory 11 Select the Modem type and adjust the other options as needed Modem Speed Speaker Flow Ctl String TouchTone Rotary Select Palm US Canada if you are using the modem in Canada or the US select Palm U K if you are using the modem in the U K or select a modem type The custom setting is for advanced modem users and is created automatically when AT commands are entered in the String field Note For the Pilot 1000 or Pilot 5000 sele
17. rdware upgrade to which Customer is entitled under an agreement between Customer and 3Com for a period of ninety 90 days from shipment or through the end of the original warranty whichever is longer All products or parts that are replaced become the property of 3Com Accessory products as listed in the applicable 3Com catalogue are not covered under this Limited Warranty except for the modem for the connected organizer the cradles cables memory upgrades and leather items sold under the 3Com brand 3Com shall not be responsible for Customer s software firmware information or memory data contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not SOFTWARE 3Com warrants to Customer that the Palm Desktop organizer soft ware and Palm OS software licensed from it will perform in substantial conformance to their program specifications for a period of ninety 90 days from the date of original purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com does not provide any warranty for Adobe Acrobat Reader or any other third party applications software that is licensed to Customer by the third party 3Com s sole obli gation with respect to this express warranty shall be at 3Com s discretion to refund the purchase price paid by Customer for any defective software prod
18. taching Palm Modem accessory and cables 4 Configuration for remote HotSync and Network HotSync operationsS EErrrr ekere erkeke ek ee 5 Using your Palm Modem accessory r ereke er 9 Detaching your Palm Modem accessory E eee rker ee 9 Appendix Warranty and Regulatory Information 9 Contents Page iii Page iv Palm Modem Handbook Chapter 1 Introduction Palm Modem accessory enables you to send and receive data at your convenience You don t have to connect your Palm connected organizer directly to your computer or laptop to update your data HotSync M m ode button ACadapter connector Phone What can I do with my Palm Modem accessory With your modem and organizer from remote locations you can m Synchronize your organizer and Palm Desktop organizer software via a PC modem with one touch m Synchronize your organizer and Palm Desktop organizer software via your company s Local Area Network LAN or dial in RAS server using the Network HotSync application and TCP IP Also there are many software applications available from third party vendors that enable you to use your organizer and modem to m Send and receive e mail m Send faxes m Browse the Internet m Perform remote synchronizations with your Personal Information Manager PIM such as Lotus Organizer Symantec ACT and Mi
19. uct or to replace any defective media with software which substantially conforms to applicable 3Com pub lished specifications 3Com makes no warranty or representation that its software prod ucts will meet Customer s requirements or will work in combination with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected Appendix Page 9 OBTAINING WARRANTY SERVICE Customer must contact a Palm Computing Inc or 3Com Technical Support or Customer Service center within the applicable war ranty period to obtain warranty service authorization Dated proof of original purchase from 3Com or its authorized reseller will be required 3Com is not responsible for Cus tomer products or parts received without a warranty service authorization In the Unit ed States 3Com may ship a replacement product or part prior to receiving the original product or part advance exchange If advance exchange is not available then the re paired product or part will be shipped as soon as reasonably possible which will be no later than thirty 30 days after 3Com receives the original product or part Repaired or replacement products will be shipped to Customer at 3Com s expense The repair and replacement process for products or parts in locations outside of the United States will vary depending on Customer s
20. ust accept any interference received including interference that may cause undesired operation Industry Canada ICES 003 This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Note This device was tested to comply with FCC 15 Class B requirements in the cases of the following configurations a Modem The user must use the accessories and cables supplied by the manufacturer to get opti mum performance from the product Page 14 Warranty and Regulatory Information Industry Canada CS 03 The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connect ed to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s in side wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of ser vice in some situations Repairs to certified equipment should be made by
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