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Packard Bell NS1 1HR Laptop User Manual

1. 37 Removing the battery 38 Removing bay cover 39 Replacing hard drive 41 Replacing the wireless card 43 Adding or replacing memory modules 45 Replacing the optical drive 46 Replacing the palm rest module 48 Replacing the touchpad 51 Replacing keyboard 53 Replacing speakers 58 Replacing the power button board 61 Replacing the USB board 63 Replacing the Bluetooth 65 Replacing system board 67 Replacing the cooling assembly 70 Replacing processor 73 Replacing the LCD panel assembly 76 Replacing the LCD front 1 79 Replacing the webcam papua aos Ea REV 82 Replacing the LCD panel 84 Replacing the LCD panel hinge brackets 88 Replacing microphone 90 Repla
2. Flat screwdriver or Non marring plastic scribe Screws removed during this task 3 black M2 5x6 bay cover 1 black M2x3 hard drive e 1 black M2 5x6 optical drive A A amp amp 5 black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 AAA 8248884888388 1 O13 black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2x3 system board amp I 4 black M2 5x6 LCD panel hinges amp 2 black M2 5x5 LCD front panel e A 4chrome M2 5x4 LCD panel e A H Hi 4 chrome M2x3 LCD panel hinge brackets To replace the LCD 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing steps 3 5 of the Replacing the LCD front panel procedure on page 79 4 Remove the LCD panel by performing steps 4 7 of the Replacing the LCD panel procedure on page 84 3 10 11 12 14 15 16 17 www packardbell com Remove the screws securing the LCD panel brackets Attach the new LCD panel brackets to the LCD Reinstall the LCD panel by performing steps 11 14 of the Replacing the LCD pane procedure on page 84
3. General information Before using this information and the product it supports read the following general information This service guide provides you with all technical information relating to the basic configuration decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office may have decided to extend the functionality of a machine such as add on cards modems or extra memory capabilities These localized features are not covered in this generic service guide In such cases contact your regional offices or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Your Acer office may have a different part number code to those given in the FRU list of this printed service guide You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines Features www packardbell com Platform Processor Intel Core i3 Processor 2310M 2 1 GHz e Intel Core i5 Processors 2410M 2 3 GHz 2520M 2 5 GHz 2540M 2 6 GHz e Intel Core i7 Processors 2620M 2 7 GHz 2630QM 2 0 GHz 2720 2 2 GHz 2820 2 3 GHz C
4. Important If you cannot find a symptom or an error in this list and the problem remains see Undetermined problems on page 115 113 CHAPTER 4 Troubleshooting Intermittent problems 114 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect These reasons include cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists gt To analyze an intermittent problem Runthe advanced diagnostic test for the system board in loop mode at least ten times f any error is detected replace the FRU f no error is detected do not replace any FRU 2 Rerun the test to verify that there are no more errors www packardbell com Undetermined problems If the diagnostic test may not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Use these procedures to isolate the failing FRU do not isolate a non defective FRU V Important Verify that all attached devices are supported by the notebook Important Verify that the power supply being used at the time of the failure is operating correctly See Testing the power system on page 100 gt To isolate a failing FRU Turn off the notebook 2 Visually check FRU parts for damage If you identify any damage repla
5. Non operating 4 F to 140 F 20 C to 60 Humidity non condensing Operating 10 to 90 Non operating 5 to 95 CHAPTER 1 System specifications oystem block diagram Block Diagram s _ Discrete UMA co lay TRAM JGB 1GB 312MB Intel CPU DDRII Stor 0 n Sandy Bridge 10661333 16 FSB 1066 MH v Discrete only DDRII Slot 1 1066 1333 577 HDMI Intel PCH Cougar Point 14 USB 20 11 ports CRT ETHERNET 10 100 1000M5 High Definition Audio SATA poris 6 PCIE ports 8 mae PCIE x 1 USB x i Mini Card ACHLI WWAN USB 2 0 x 3 CAMERA SATA x 2 2 Azalia p ROM LPC debug port opp TE a ALC271X Touch EJ PAD EJ www packardbell com Hardware specifications and configurations CPU Item CPU type Core logic Socket type Controllers Item Core logic VGA LAN USB 2 0 Bluetooth Wireless LAN Memory card reader Audio codec BIOS Item BIOS vendor BIOS version Specification Intel Core i3 Processor 2310M 2 1 GHz Intel Core i5 Processors 2410M 2 3 GHz 2520M 2 5 GHz 2540M 2 6 GHz w Intel Core i7 Processors 2620M 2 7 GHz 2630QM 2 0 GHz 2720QM 2 2 GHz 2820 2 3 GHz Mobile Intel HM65 Express Chipset LGA 1155 Controller Mobile Intel HM65 Express Chipset Discrete model NVI
6. Specification Foxconn Bluetooth ATH AR3011 Foxconn Bluetooth BRM 2046 BT 2 1 Foxconn Bluetooth BRM 2070 BT 2 1 Foxconn Bluetooth BRM 2046 BT3 0 Foxconn Bluetooth BRM 2070 BT 3 0 Foxconn Bluetooth ATH BU12 BT 3 0 2 1 Mbit s Bluetooth 2 1 3 0 USB board level Wireless via Bluetooth protocols Specification Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 Liteon Wireless LAN Atheris HB97 2x2 BGN HM WN6603AH Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2x2 BGN Lan Intel WLAN TBD Taylor Peak 2x2 AGN 11 54 Mbps up to 270 Mbps for Draft N IEEE 802 11a IEEE 802 11b IEEE 802 119 PCI bus mini PCI socket for wireless module Specification Mobile Intel HM65 Express Chipset 2 0 USB 3 0 host controller 3 One on the right side Two on the left side 13 CHAPTER 1 System specifications Buttons Indicators Ports Item Specification Buttons Power button Indicators Bluetooth Wireless network Hard drive Battery charge Power Ports USB three External display VGA port Ethernet RJ45 Headphone SPDIF Audio Out Microphone DC in jack for AC adapter 5 in 1 card reader SD M MMC MS MS PRO xD HDMI port with HDCP support Camera Item Specification Model Chicony 1 3M CH9665SN CH 6A1 SP Liteon 1 3M LT9665AL LT6AASP LT6AASP 09P2BF127 LT 6A1 SP Suyin 1
7. gt To replace the cooling assembly 1 Complete the steps in Preparing the notebook on page 37 2 Remove the system board by performing steps 1 15 of the Replacing the system board procedure on page 67 3 Turn the system board over to access the cooling fan cable 4 Disconnect the cooling fan cable from its system board connector Discrete model UMA model 70 www packardbell com 5 Loosen the spring loaded captive screws securing the cooling assembly Follow the screw sequence indicated on the below images Discrete model UMA model 6 Remove the cooling assembly from the system board Discrete model UMA model 7 Lay the cooling assembly down in an upright position to avoid tainting your work space with thermal grease 8 Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue Wipe the die surface several times to make sure that no particles or dust contaminants are evident Allow the alcohol to evaporate before continuing ES Caution Do not touch the contact surface of the new cooling assembly nor the processor dire as this may leave dead skin cells or oils from your finger that can result in poor thermal grease performance 9 Apply just enough thermal grease to evenly coat the surface of the processor die 10 Place the new cooling assembly on the system board and tighten its captive Screws to secure it in place Follow the sequence of the n
8. www packardbell com Removing a password To remove a password 1 Press f or 4 to highlight the Set Supervisor Password or Set User Password field then press Enter The Set Supervisor Password or Set User Password box opens 2 the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields You will be prompted to confirm the password removal 4 Press Enter 5 Press F10 to save the password and close the Setup Utility or you can proceed to setting a user password Resetting a password If you have forgotten the user password the computer will continue to function normally but you will have limited access to the Setup utility If you have enabled the Password on Boot field and you forget the supervisor password you will not be able to boot up the computer The same thing applies if you forget the HDD password To clear a lost BIOS password user or supervisor password you need to short the clear password hardware gap located on the system board Go to page 30 for instructions To regain access to your computer if you lose the HDD password you need to generate a master password and unlock your hard drive Go to page 31 for instructions 25 CHAPTER 2 System utilities Boot Use the Boot menu to set the preferred drive sequence in which the Setup utility attempts to boot the operating system Information Main Security 1 ID
9. Replacing the Bluetooth module Replacing the system board Replacing the cooling assembly Replacing the processor Replacing the LCD panel assembly Replacing the LCD front panel Replacing the webcam Replacing the LCD panel Replacing the LCD panel hinge brackets Replacing the microphone Replacing the antennas Replacing the LCD assembly lid CHAPTER 3 Replacing notebook components Preventing static electricity discharge Tape 34 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your notebook remove the battery and unplug the power cord and network cable before opening the case Warning To prevent risk of electric shock do not insert any object into the vent holes of the notebook Important Before performing maintenance on the notebook you should read and understand the information in this section The components inside your notebook are extremely sensitive to static electricity also known as electrostatic discharge ESD Before performing maintenance on the notebook follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold components by their edges Avoid touching t
10. 14 15 16 www packardbell com Place the new webcam on the top side of the LCD assembly lid Reconnect the webcam cable to its board connector Reinstall the LCD front panel by performing steps 6 9 of the Replacing the LCD front panel procedure on page 79 Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 83 CHAPTER 3 Replacing notebook components Replacing the LCD panel Tools you need to complete this task 84 Phillips 0 screwdriver SIM ww Flat screwdriver or Non marring plastic scribe Screws removed during this t
11. CHAPTER 3 Replacing notebook components Replacing the LCD panel assembly Tools you need to complete this task 76 Phillips 0 screwdriver aR mu Flat screwdriver or Non marring plastic scribe Screws removed during this task 3 black M2 5x6 bay cover 1 black M2x3 hard drive 1 black M2 5x6 optical drive A A amp amp 5 black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 A 2428888838848 1 O13 black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2x3 system board amp amp 4 black M2 5x6 LCD panel hinges To replace the LCD panel assembly 1 2 Complete the steps in Preparing the notebook on page 37 If the notebook has a wireless card installed complete the steps in Removing the bay cover on page 39 and then unplug the antenna cables If there s no wireless card installed proceed to step 3 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 Remove the keyboard by performing steps 10 14 of the Replacin
12. CODE 10A 250V 3P DENMARK BK CODE SOUTH AFRICA 16A 250V BK CODE 16A 250V SOUTH AFRICA BK CORD CHINA 10A 250V 3P CORD 10A 250V 3P CHINA BK CORD EUR 250V 3P BK CORD 16A 250V 3P EUR BK CORD ITALY 10A 250V 3P BK 27 01518 691 27 01518 581 27 01518 0U1 27 01518 641 27 01518 521 27 01518 531 27 03118 001 27 01518 541 27 01518 551 27 01518 671 27 01518 561 27 01518 681 27 01518 571 27 01518 701 27 01518 591 27 01518 731 27 01518 601 27 01518 711 Power button board cable www packardbell com POWER CORD 10A 250V 3PIN ITALY BK POWER CORD 2 5A 250V AUS TRALIA POWER CORD 2 5A 250V SOUTH AFRICA BK INDIA POWER CORD 10A 250V SOUTH AFRICA BK INDIA POWER CORD 7A 125V 2PIN JAPAN BK POWER CORD 250V 10A 3PIN ISRAEL POWER CORD 2 5A 125V USA POWER CORD 2 5A 125V 1 8M BLACK TAIWAN ESE POWER CORD 10A 250V 1 8M BRAZIL BLK POWER CORD ACA ACNZ POWER CORD 7 5A 250V 3P AUS TRALIA BK POWER CORD 7A 125V 2PIN JAPAN POWER CORD 10A 250V 3PIN 1 83M BRAZIL BLACK POWER BUTTON BOARD CABLE POWER BUTTON BOARD CABLE CORD 10A 250V 3P ITALY BK CORD 2 5A 250V AUSTRALIA BK CORD 2 5A 250V SOUTH AFRICA BK CORD 6A 250V SOUTH AFRICA BK CODE 7A 125V 2P JAPAN BK CORD 250V 10 16A 3P ISRAEL CORD USA W CNS 2 5A 125V 8121 POWER CORD TAIWANESE BLACK 1 8 POWER CORD BRAZIL BLK 1 8M POWER CODE ACA ACNZ ANNIE CODE 7 5A 250V 3P AUSTRALIA
13. GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK THAILAND TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK THAILAND TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK TURKISH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK TURKISH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK CHINESE TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK CHINESE TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK US W CANADIAN FRENCH TEX TURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK US W CANADIAN FRENCH TEX TURE KB MP 10K23T0 442 THAILAND GF4T KB V121630AS1 TI THAILAND GF4T KB MP 10K26TQ 442 TURKISH GF4T KB V121630AK1 TR TURKISH GF4T KB MP 10K23RC 442 CHINESE GF4T KB V121630AS1 CH CHINESE GF4T KB MP 10K26CU 442 USW CAN FREN GF4T KB V121630AK1 EF FRENCH CANA DIA ENG GF4T 90 41R07 S03 90 41R07 C03 90 41R07 S0T 90 41R07 COT 90 41 07 502 90 41R07 C02 90 41 07 52 90 41 07 2 LCD Camera www packardbell com KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK UK TEX TURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK UK TEX TURE LED LCD MODULE 14 WXGA GLARE IMR BLACK W 1 3M CAM ERA amp ANTENNA 2 amp LOGO PLATE FOR PACKARD BELL LED LCD AUO 1
14. I E Component Battery connector Processor socket SIM card slot DC power cable connector Ethernet jack Fan connector Monitor port HDMI out port USB port 1 USB port 2 18 19 Code WWAN 1 DM1 2 WLAN1 G2201 G2101 HDD1 PCH1 ODD1 VGA1 Component 3G module slot Memory slots 1 and 2 WLAN module slot Clear password hardware gap Clear CMOS hardware gap HDD connector Mobile Intel HM65 Express Chipset SATA optical drive connector NVIDIA GeForce graphics controller 119 CHAPTER 5 Connector locations Bottom view UMA model ltem Code 1 BAT1 2 CPU1 3 SIM1 4 DCIN1 5 RJ45 6 FAN1 7 CRT1 8 HDMI1 9 USB1 10 USB2 120 Component Battery connector Processor socket SIM card slot DC power cable connector Ethernet jack Fan connector Monitor port HDMI out port USB port 1 USB port 2 Code WWAN 1 DM1 2 WLAN1 G2201 G2101 HDD1 PCH1 ODD1 Component 3G module slot Memory slots 1 and 2 WLAN module slot Clear password hardware gap Clear CMOS hardware gap HDD connector Mobile Intel HM65 Express Chipset SATA optical drive connector CHAPTERO FRU Field Replaceable Unit list ntroduction Exploded diagram FRU list CHAPTER 6 FRU Field Replaceable Unit list Introduction This chapter gives you the FRU field replaceable unit listing in global configurations of this model Refer to this chapter whenever ordering for parts to re
15. IDE0 Model Name IDE0 Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version KBC Version Serial Number Asset Tag Number Product Name Manufacturer Name UUID IDEO Model Name IDEO Serial Number 90JAC2YBT ATAPI Model Name System BIOS Version V1 02 VGA BIOS Version 2080 Asset Tag Number Product Name Manufacturer Name XXXXXXX Main Securit Boot Exit Intel Core TM i7 27200M CPU 2 20GHz 2 20GHz TOSHIBA MK6465 Optiarc BD ROM 1 00 XXXXXXXXXXXXXXXXXXXXXXX Base Board Asset Tag XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXXXXX F5 F6 F9 Enter F10 Description Displays the processor model and speed Displays the processor speed Displays the model name of the hard drive installed on the primary IDE master Displays the serial number of the hard drive installed on the primary IDE master Displays the model name of the installed optical drive Displays system BIOS version Displays the VGA firmware version Displays the keyboard controller version Displays the system serial number Displays the system asset tag number Displays the official model name of the computer Displays the name of the computer manufacturer Displays the computer s UUID universally unique identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment DCE www packardbell com M
16. Reinstall the LCD front panel by performing steps 6 9 of the Replacing the LCD front panel procedure on page 79 Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 89 CHAPTER 3 Replacing notebook components Replacing the microphone Tools you need to complete this task 90 Phillips 0 screwdriver T _ mu u Flat screwdriver or Non marring plastic scribe Screws removed during this task w 3 black M2 5x6 bay cover 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive A amp amp amp 5
17. TRAY DL 8X TS L633F LF W O BEZEL SATA HF WINDOWS 7 ODD PIONEER SUPER MULTI DRIVE 12 7MM TRAY DL 8X DVR TD10RS LF W O BEZEL 1 00 SATA ODD PANASONIC SUPER MULTI DRIVE 12 7MM TRAY DL 8X UJ890A LF W O BEZEL SATA HF WINDOWS 7 ODD PANASONIC SUPER MULTI DRIVE 12 7MM TRAY DL 8X UJ8A0 LF W O BEZEL SATA HF WINDOWS 7 FOXCONN YEN TAI FACOTRY ODD HLDS SUPER MULTI DRIVE 12 7MM TRAY DL 8X GT32N R5 2 LF W O BEZEL SATA WITH RENESAS SOLUTION PCC LD HF WIN DOWS 7 ODD HLDS SUPER MULTI DRIVE 12 7MM TRAY DL 8X GT34N LF W O BEZEL SATA ZERO POWER SUPPORTED PCC LD HF WINDOWS 7 BD COMBO 12 7 TL HF SONY BC 5540H ODD DVDRW 12 7 TL HF TSST TS L633F ODD DVDRW 12 7 TL HF PIONEER DVR TD10RS ODD SM 12 7 HF W7 PCC UJ890A ODD SM 12 7 PANASONIC UJ8A0 W O BZL WIN7 ODD SM 12 7 HF W7 HLDS GT32N ODD DVDRW 12 7 TL HF W7 HLDS GT34N KO 0040E 005 KU 0080F 014 KU 00801 040 KU 00805 049 KU 00807 070 KU 00807 075 KU 0080D 055 CPU Processor HDD Hard disk drive www packardbell com ODD PLDS SUPER MULTI DRIVE 12 7MM TRAY PLDS DS 8A5SH LF W O BEZEL SATA FOR HF WINDOWS7 CPU INTEL CORE I3 13 2310 PGA 2 1G 35W 2 4 CPU INTEL CORE 15 15 2410 PGA 2 39 35W 2 4 CPU INTEL CORE 15 15 2520M PGA 2 5G 35W 2 4 CPU INTEL CORE 15 15 2540 PGA 2 69 35W 2 4 CPU INTEL CORE I7 17 2620 PGA 2 7G 35W 2 4 CPU INTEL CORE I7 17 26300 PGA 2 0G 45W 4 8 CPU INTEL C
18. 21 24 of the Replacing the keyboard procedure on page 53 65 66 10 11 12 13 14 CHAPTER 3 Replacing notebook components Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the system board Tools you need to complete this task eum nare Phillips 0 screwdriver lt lt E Flat screwdriver or Non marring plastic scribe Screws removed during this task gt To 1 2 3 amp 3 black M2 5x6 bay cover amp 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive 4 A A amp 5 black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 4248248134444 1 4 1 black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 amp 1 black M2x3 system board replace the system board Complete the steps in Preparing the notebook on page 37 Complete the steps in Removing the battery on page 3
19. BK CODE 7A 125V JAPAN 2PIN BK CORD 1 83M BRAZIL BLK C A UCASE_POWER_FCC_SJV40 SJV40_POWER_PCB_FFC_SECOND 27 01518 611 27 01518 621 27 01518 721 27 01518 631 27 01518 661 27 01518 761 27 01518 A11 27 01518 781 27 01518 A41 27 03218 051 27 03218 021 27 03518 161 27 01518 H81 50 41R04 001 50 41R01 001 129 LCD webcam cable CHAPTER 6 FRU Field Replaceable Unit list LED LCD CCD C A LCD CABLE JE40 HR CABLE LED LCD CCD C A LCD CABLE HL JE40 HR CABLE LED LCD CCD C A LCD CABLE HC JE40 HR CABLE LED LCD CCD C A LCD CABLE YY JE40 HR CABLE Case Cover Bracket Assembly SD dummy card Base enclosure Bay cover Keyboard frame Palm rest Keyboard bracket ODD bezel Sa cem 130 SD DUMMY CARD DUMMY CARD SJV40 LOWER CASE 60 L CAS ASSY SJV40HR NON 3G UNITLOAD ASSY 60 BIG DOOR SJV40 COVER KEYBOARD ASSY 60 UCASE SJV40 FRAME W SPEAKER PALMREST 60 SJV40HR PALMREST ASSY LRON BLACK GRAY KEYBOARD SUP ASSY KB BAT SJV40 PORT W POWER BUTTON BOARD CABLE DVD RW ASSY SJV40 60 ODD BEZEL SUPER MULT BEZEL BLUE RAY ASSY 60 ODD SJV40 BLUE RAY COMBO BEZEL 50 41Q01 031 50 41Q01 001 50 41Q01 011 50 41Q01 021 42 WVH01 002 60 WVH01 001 42 WVH01 001 60 WVH01 002 60 WVH01 003 60 WVH01 004 42 WVH01 003 42 WVH01 004 ODD bracket HDD bracket 5e LCD panel right bracket zi ge lt LCD panel le
20. Controller Cards supported Compliancy Audio Item Audio codec Audio onboard or optional Mono or stereo Resolution Compatibility Sampling rate Internal microphone Internal speaker quantity Wired LAN Item LAN chipset Supports LAN protocol LAN connector type LAN connector location Features 12 Specification Alcor AU6433 Support 5 in 1 card reader MMC MS MS pro SD and xD Complies to SDIO Host Interface Specification Rev 1 0 Supports MMC MMCplus SD Memory SDIO cards SDIO Version 1 10 compliant with High Speed Mode SD Host Interface Specification v1 0 SD Host Interface Specification v2 0 SD HC High Capacity SD memory card Supports SD memory card with CPRM security Complies to MultiMediaCard Version 4 0 Supports Memory Stick and MS PRO media cards Supports xD Picture card and SmartMedia cards Specification Realtek ALC271X VB3 Built in Stereo 24 bit DAC and ADC HD Audio 192 kHz maximum sample rate 2 speakers Specification Broadcom BCM57785X 10 100 1000 Mbps RJ45 Left side Integrated 10 10 1000 BASE T transceiver PCI v2 2 compliant Wake on LAN support meeting ACPI requirements Bluetooth Item Chipset Data throughput Protocol Interface Connector type Wireless LAN Item Chipset Data throughput Protocol Interface USB Item Chipset USB compliancy level OHCI Number of USB ports Location www packardbell com
21. FOR UMA Cooling assembly UMA model HDD 640GB TOSHIBA MK6465GSX HDD 640GB WD WD6400BPVT 22HXZT1 5 4K AF HDD 750GB5 4KS FOR SJV40 HRP HDD 750GB SEAGATE ST9750423AS 5400RPM HDD 750GB TOSHIBA MK7559GSX 5 4K 4Ksecto HDD 750GB HGST HTS547575A9E384 5400RPM HDD 750GB WD WD7500BPVT 22HXZT1 4K 5 4KR ASSY THM UMA 35W SUNON JE40HR KH 64008 005 KH 64004 001 KH 75008 009 KH 75001 011 KH 75004 001 KH 75007 004 60 RC801 001 135 Cooling assembly Discrete model Keyboard 136 CHAPTER 6 FRU Field Replaceable Unit list CPU HEATSINK W FAN FOR DIS KEYBOARD GATEWAY GF4T G11B INTERNAL 14 STANDARD 86KS BLACK ARABIC TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK ARABIC TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK BELGIUM TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK BELGIUM TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK BRAZILIAN PORTUGUESE TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK BRAZILIAN PORTUGUESE TEXTURE ASSY THM DIS 45W SUNON JE40HR KB MP 10K23A0 442 ARABIC GF4T KB V121630AS1 AR ARABIC GF4T KB MP 10K26B0 442 BELGIUM GF4T KB V121630AK1 BE BELGIUM GF4T KB MP 10K26PA 442 BRAZILIAN GF4T KB V121630AK1 BR BRAZIL PORTU GUESE GF4T 60 RC901 003 90 41 07 50 90 41 07 90 41R07 81A 90 41R0
22. Huawei mobile connect E220 USB Modem 3G E220 HSDPA UMTS EDGE GPRS GSM PowerSync USB2 0 4 Port mini HUB HU151W White Techworks 4 Port USB2 0 Mini HUB OW4PTUSBHB First Wheel Mouse Internet Navigator Keyboard Dell L30U ON242F USB Keybaord DVD R RW Usb2 0 HP Deskjet F4280 All in One Printer Scanner Copier 1200x2400dpi iFun USB Speaker JS1200UA Dell USB Speaker 6 IN 1 Flash Card Reader Writer Photosmart C309 CC35A All in One Printer 4x6 photos CD DVD Quick Forms Scanner Copier Fax Port USB2 0 Ethernet PictBridge 802 119g BT Photosmart C4580 All in One Printer 4x6 photos Scanner Copier Port USB2 0 802 11g b Memory Card High speed 1GB Memory stick Pro Duo MS PRO Dou 2GB High Speed MS PRO 2GB Memory Card SanDisk Meomry Stick Micro M2 8GB Card Vendor Canon Transcend Apacer A Data Transcend Transcend Huawei PowerSync Techworks Logitech Logitech Dell Plextor HP JS Dell HP Lexar SONY SONY SanDisk 149 APPENDIX A Test compatible components Multimedia Card RS MMC 128MB Memory Card Sandisk RS MMC Mobile 256MB Memory Card Transcend MMC plus 4GB Card Transcend Turbo 200X 2GB MMC Card A DATA SD Card 4GB SD PRO Memory Card RiDATA SanDisk multi use SD Class2 Memory Card 2GB SanDisk SD card 2GB 150x Hi Speed Apacer SanDisk microSDHC 4GB Card with Adapter SanDisk Kingston SDHC SD4 32GB Card Kingston XD Card OLYMPUS XD Picture Card M 2GB Speed Card
23. OLYMPUS FUJIFLM XD Picture Card TypeM 2GB FUJIFLM 150 APPENDIXB Online support information 152 APPENDIX B Online support information This section describes online technical support services available to help you repair your Packard Bell notebook If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer branch offices and Regional Business Units may access our website However some information sources will require a user id and password These can be obtained directly from Acer CSD Taiwan Acer s website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Users manuals Training materials BIOS updates Software utilities Spare parts lists e TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International Traveller s Warranty ITW Returned material authorization procedures Anoverview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our service
24. XP Vista Windows 7 logo program Microsoft SLP 1 0 support Microsoft OA 2 0 2 1 support Manually set Specification Built in 0 MB no on board memory 2 sockets 8GB DDR3 synchronous DRAM 1066 1333 MT s 204 pin SO DIMM You can install memory modules in any combination as long as they match the above specifications Hard disk drive Item Specification Models Seagate ST9250315AS Toshiba MK2565GSX HGST HTS545025B9 A300 WD WD2500BPVT 22ZESTO Capacity MB 250000 Bytes per 512 sector Data heads 4 Drive Format Disks Spindle speed RPM 2 5400 Performance Specifications Buffer size MB Interface Max media transfer rate disk buffer Mbytes s 8 SATA 100 MB s DC Power Requirements Voltage 5V DC 5 tolerance Optical drive Item Specification Models HLDS Super Multi Drive GT32N GT34N Panasonic Super Multi Drive UJ890A UJ8A0 Pioneer Super Multi Drive DVR TD10RS PLDS Super Multi Drive DS 8A5SH Sony Super Multi Drive AD 7585H Toshiba Super Multi Drive TS L633F Performance Specification www packardbell com Seagate ST9320310AS Toshiba MK3265GSX HGST HTS545032B9 A300 HTS5432 32A7A384 WD WD3200BPVT 22ZESTO 320000 512 5400 SATA 3 0 GB s 5V DC 5 Seagate ST9500325AS Toshiba MK5065GSX HGST HTS545050B9 A300 WD WD5000BPVT 22HXZT1 500000 512 5400 SATA 3 0 GB s 5V DC 5 Toshiba MK6465GSX WD WD6400BPVT 22HXZT1 6
25. a supervisor password Press f or to highlight Set Supervisor Password then press Enter The Set Supervisor Password box opens ye Enter Mew Password onfirm Neu Passuord 2 a password then press Enter 23 CHAPTER 2 System utilities Retype the password to verify the first entry then press Enter You will be prompted to save the new password Press Enter Press F10 to save the password and close the Setup Utility or you can proceed to setting a user password gt To set a user password 1 Press or to highlight Set User Password then press Enter The Set User Password box opens Type a password then press Enter Retype the password to verify the first entry then press Enter You will be prompted to save the new password Press Enter Press F10 to save the password and close the Setup Utility Changing a password To change a password 1 24 Press or to highlight the Set Supervisor Password or Set User Password field then press Enter The Set Supervisor Password or Set User Password box opens Enter Current Passuord New Passuor nfirm Neu wor Type the current password then press Enter Type a new password then press Enter Retype the new password to verify the first entry then press Enter You will be prompted to save the new password Press Enter Press F10 to save the password and close the Setup Utility or you can proceed to setting a user password
26. black M2 5x6 bay cover 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive 1 amp 9black M2 5 6 palm rest base side Indicated by A in step 8 of the Replacing the palm rest module procedure on page 48 To replace the USB board 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Remove the hard drive by steps 3 and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 6 Unlock the two USB board cable connectors 1 and then remove the USB board cables 2 63 64 7 10 11 12 13 14 15 16 CHAPTER 3 Replacing notebook components Remove the USB board from the tabs securing it Place the new USB board in the base enclosure Reconnect the two USB board cables to the new USB board Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard
27. cable As you remove components and screws lay them toward the rear of your work surface behind the notebook or far enough to the side that your arms will not accidentally brush them onto the floor To help keep track of screws try the following Place each component s screws in their own section of a parts sorter Place each component s screws next to the component on your work surface Print the first page of each task then place the page toward the rear of your work surface As you remove screws place the screws in their respective section on the page After loosening screws that are deeply recessed in a hole for example on the bottom of the base assembly you can leave the screws in the holes if you place small pieces of masking tape over the hole openings When reassembling the component just remove the tape and tighten the screws When you place flat headed screws on the work surface stand them on their heads to prevent the screws from rolling off the table 35 CHAPTER 3 Replacing notebook components Required tools 36 To disassemble the notebook you need the following tools Wrist grounding strap for ESD prevention Conductive mat for ESD prevention Flat screwdriver nat Phillips screwdriver ear Non marring plastic scribe w sa www packardbell com Preparing the notebook gt To prepare the notebook for maintenance 1 2 3 4
28. firmware m Running the Flash utility P To run the Flash utility Rename the BIOS file as XXXXXXX FD 2 Copy the XXXXXXX FD file to a bootable USB device containing the Crisis Recovery disk files 3 Turn off the computer 4 Insert the USB device containing the renamed BIOS file and the Crisis Recovery disk files to any USB port 5 Press and hold the Fn Esc keys this is the BIOS recovery hotkey then press the power button 6 Release the Fn Esc keys after POST 29 CHAPTER 2 System utilities Clearing a BIOS password To clear a lost BIOS password user or supervisor password you need to short the clear password hardware gap G2201 located on the system board 30 Gap Default setting Function G2201 Open normal Short to clear the user and supervisor passwords To clear a BIOS password 1 2 3 4 QN tA 10 11 12 13 Turn off the notebook and unplug all the peripherals connected to it Complete the steps in Removing the battery on page 38 Complete the steps in Removing the bay cover on page 39 Remove the wireless card by performing steps 3 7 of the Replacing the wireless card on page 43 Locate the G2201 gap Use an electrical conductivity tool to short the two contacts on the hardware gap together While resting the tool on the two contacts plug one end of the AC adapter into the DC power jack and plug one end to an electrical outlet Press the power button to t
29. inverter Test or replace the LCD Test or replace the system board Reconnect the LCD connectors Check the LCD inverter ID Check the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Make sure that every connector is connected tightly and correctly Test or replace the system board Test or replace the speaker Test or replace the system board 105 CHAPTER 4 Troubleshooting Phoenix BIOS beep codes Code 02h 03h 04h 06h 08h 09h OAh OBh OCh OEh OFh 10h 11h 12h 13h 14h 16h 17h 18h 1Ah 1Ch 20h 22h 24h 26h 28h 29h 2Ah 2Ch 2Eh 2Fh 106 Beeps 1 2 2 3 1 3 1 1 1 3 1 3 1 3 4 1 1 3 4 3 POST Routine Description Verify Real Mode Disable Non Maskable Interrupt NMI Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize component Initialize the local bus IDE Initialize Power Management Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory autosize 8254 timer initialization 8237 DMA controller initialization Reset Programmable Interrupt Controller Test DRAM refresh Test 8742 Keyboard Controller Set ES segment re
30. the power button board Tools you need to complete this task eim a E Phillips 0 screwdriver gt Flat screwdriver or Non marring plastic scribe Screws removed during this task gt To 1 2 3 4 5 amp 3 black M2 5x6 bay cover amp 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive A amp 5black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 4242483444384 1 O13 black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 amp 2 black M2x3 power button board replace the power button board Complete the steps in Preparing the notebook on page 37 Complete the steps in Removing the battery on page 38 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 Remove the keyboard by performing steps 10 14 of the Replacing the keyboard procedure on page 53 Caution The keyboard is connected to the notebook through a keyboard cable Disconnect this cable first before pulling the keyboard away from the palm rest assembly Lay th
31. timer Initialize system I O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System memory test Initialize interrupt vectors Initialize Run Time Clock Initialize video Initialize System Management Mode Output one beep before boot Boot to Mini DOS Clear Huge Segment Boot to Full DOS www packardbell com oymptom to FRU error messages LCD Symptom Error The LCD backlight doesn t work The LCD is too dark The LCD brightness cannot be adjusted The LCD contrast cannot be adjusted The LCD screen is unreadable Missing pels in characters The screen appears abnormal The wrong color is displayed The LCD is displaying extra horizontal or vertical lines Power Symptom Error The notebook shuts down during operation The notebook doesn t turn on The notebook doesn t turn off The battery can t be charged Action in Sequence Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Reconnect the LCD connectors Test or replace the keyboard if contrast and brightness function key doesn t work Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Reconnect the LCD connector Check the LCD inverter
32. to the new LCD Place the new LCD panel on the LCD assembly lid Reconnect the microphone cable Secure the new LCD panel with the screws removed in step 5 Reinstall the LCD front panel by performing steps 6 9 of the Replacing the LCD front panel procedure on page 79 Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 21 22 23 24 www packardbell com Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 87 CHAPTER 3 Replacing notebook components Replacing the LCD panel hinge brackets Tools you need to complete this task 88 Phillips 0 screwdriver Ge
33. 1 13black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2x3 system board amp amp 4 black M2 5x6 LCD panel hinges amp 2 black M2 5x5 LCD front panel e amp H 4chrome M2 5x4 LCD panel To replace the antennas 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing steps 3 5 of the Replacing the LCD front panel procedure on page 79 4 Remove the LCD panel by performing steps 4 7 of the Replacing the LCD panel procedure on page 84 5 10 11 12 13 14 15 16 17 www packardbell com Release the antenna cables from the retaining latches securing them and then carefully pry the cables loose from the LCD assembly lid to remove the antennas Secure the new antenna cables on the LCD assembly lid and route their cables underneath the adhesive tabs Reinstall the LCD panel by performing steps 11 14 of the Replacing the LCD pane procedure on page 84 Reinstall the LCD front panel by performing steps 6 9 of the Replacing the LCD front panel procedure on page 79 Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place Re
34. 3M SY9665SN SY 6A1 SP Interface USB 2 0 Resolution 1 3 MP 1280 x800 LED Fans CPU temperature C 45 50 55 66 68 74 78 83 86 91 Fan speed rpm Acoustic level dBA 0 3000 29 0 3300 33 3300 3800 38 3800 4100 40 4100 4800 40 Throttling 50 is controlled by operating system Temperature point is 95 C OS shut down at 100 C H W shut down at 105 C 14 Battery Item Vendor Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage Power supply Item Vendor Input rating Maximum input AC current Output rating www packardbell com Specification LGC Panasonic Samsung Sanyo Sony Simplo Li ion 4400mAH 6 3 cells in series 2 series in parallel 11 1V 12 6V max Specification Chicony Delta Liteon Hipro 90V AC to 264V AC 47Hz to 63Hz 1 7A max 19V DC 3 42A 65W 15 Power savings ACPI mode Mech Off G3 Soft Off G2 S5 Working G0 S0 Suspend to RAM S3 Save to Disk S4 16 CHAPTER 1 System specifications Power Management All devices in the notebook are turned off completely OS initiated shutdown All devices in the notebook are turned off completely Individual devices such as the CPU and hard disc may be power managed in this state CPU set power down VGA suspend PCMCIA suspend Audio power down Hard drive power down Optical drive power down Super I O low power mode Also
35. 4 WXGA GLARE B140XW01 V8 LF 220NIT 8MS 500 1 LED LCD SAM SUNG 14 WXGA GLARE LTN140AT01 G04 LF 220NIT 8MS 500 1 LED LCD LPL 14 WXGA GLARE LP140WH1 TLA2 LF 220NIT 8MS 500 1 LED LCD LPL 14 WXGA GLARE LP140WH4 TLC1 LF 220NIT 16MS LED LCD CMI 14 WXGA GLARE BT140GW01 V6 LF 220NIT 8MS 600 1 CAMERA 1 3M LIT EON 10P2TF103 CAMERA 1 3M SUYIN HF1316 P80A SSO 3 KB MP 10K26GB 442 UK GF4T KB V121630AK1 UK UK GF4T LCD NLED 14 WXGAG ANT 2 Ckk LCD 14 HD AU B140XWO01 V8 LCD 14 HD SEC LTN140AT01 G04 LCD 14 HD LG LP140WH1 TLA2 LED LCD 14 WXGA LG LP140WH4 TLC1 LCD 14 WXGA CMI BT140GW01 G CAMERA 1 3M 10P2TF103 LITEON CAMERA 1 3M HF1316 P80A SS03 SUYIN 90 41R07 S0U 90 41R07 COU 6M BRT01 003 LK 1400D 008 LK 14005 010 LK 14006 015 LK 14008 004 LK 14008 009 56 18012 721 56 18006 721 143 Microphone 144 ni e CHAPTER 6 FRU Field Replaceable Unit list MICROPHONE MICROPHONE MICROPHONE MAINBOARD SJV40 HR ENNS11HR UMA INTEL HM65 LF W RTC BATTERY amp W O CPU amp MEMORY NON 3G MAINBOARD SJV40 HR ENNS11HR N12P GS 1GB VRAM INTEL HM65 LF W RTC BATTERY amp W O CPU amp MEMORY NON 3G SODIMM 1GB DDRIII 1333MHZ KINGSTON ACR128X64D3S13 33C9 LF 128 8 0 065UM SODIMM 1GB DDRIII 1333MHZ SAMSUNG M471B2873FHS C H9 LF 128 8 46NM SODIMM 1GB DDRIII 1333MHZ A DATA AD73l1A0873EU LF 128 8 0 0
36. 40000 512 5400 SATA 3 0 GB s 5V DC 5 HLDS BD Combo CT30N Panasonic UJ141AL Pioneer BD Combo BDC TDOSRS Seagate ST9750423AS Toshiba MK7559GSX HGST HTS547575A9 E384 WD WD7500BPVT 22HXZT1 750000 512 5400 SATA 3 0 GB s 5V DC 5 PLDS BD Combo DS 4E1S DS 6E2SH Sony BD Combo 4X BC 5540H Panasonic BD RW UJ240A UJ240AF Item Transfer rate KB sec Buffer Memory Interface Applicable disc format Loading mechanism CHAPTER 1 System specifications Specification Sustained Sustained with CD Max 3 6Mbytes sec with CD Max 3 6Mbytes sec with DVD Max 10 08Mbytes sec with DVD Max 10 8Mbytes sec with BD Max 11Mbytes sec 2MB for CD DVD 2MB for BD 4 5MB SATA CD CD DA CD ROM CD ROM XA Photo CD multi session Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD amp CD TEXT CD ROM Yellow Book Mode1 amp 2 Standard Data CD ROM XA Mode2 Form1 amp 2 Photo CD Multi Session CD I Green Book Mode2 Formi amp 2 Ready Bridge CD Extra CD Plus Blue Book Audio amp Text Video Video CD White Book MPEG1 Video CD R Orange Book Part CD RW amp HSRW Orange Book Part Volume1 amp Volume 2 Super Audio CD SACD Hybrid type US amp US RW DVD DVD ROM Book 1 02 DVD Dual DVD Video Book 1 1 DVD R Book 1 0 3
37. 65UM SODIMM 1GB DDRIII 1333MHZ UNIFOSA GU672203EP0200 LF 128 8 0 065UM SODIMM 2GB DDRIII 1333MHZ NT2GC64B88BON S CG LF 256 8 0 055UM MIC CABLE JE40 HR XING MENG MICROPHONE CABLE JE40 HR HIT MICROPHONE CABLE JE40 HR GETTOP SJV40 HR MB UMA NON3G PB SJV40 HR MB 12PGS HY8 1G NON3G PB SODIMM 1G ACR128X64D3S1333C9 SODIMM 1G M471B2873FHS CH9 SODIMM 1G AD7311A0873EU DDR3 1333MHZ SODIMM 1G GU672203EP0200 SODIMM 2G NT2GC64B88BONS CG 23 42362 021 23 42362 001 23 42362 011 MB BRV01 001 MB BRT01 001 KN 1GBOH 017 KN 1GB07 004 KN 1GBO0B 035 KN 1GBO0C 009 KN 2GB0G 018 Miscellaneous www packardbell com SODIMM 2GB DDRIII 1333MHZ KINGSTON ACR256X64D3813 33C9 LF 128 8 0 065UM SODIMM 2GB DDRIII 1333MHZ ELPIDA EBJ21UE8BFUO D J F LF 128 8 0 065UM SODIMM 2GB DDRIII 1833MHZ M471B5773CHS C H9 LF 256 8 46NM SODIMM 2GB DDRIII 1333MHZ A DATA AD7311B1674EU LF 128 8 0 065UM SODIMM 2GB DDRIII 1333MHZ HYNIX HMT325S6BFR8C H9 LF 256 8 46NM SODIMM 4GB DDRIII 1333MHZ ELPIDA EBJ41UF8BAS0 D J F LF 256 8 0 055UM SODIMM 4GB DDRIII 1333MHZ SAMSUNG M471B5273CH0 C H9 LF 256 8 46NM SODIMM 4GB DDRIII 1333MHZ HYNIX HMT351S6AFR8C H9NO LF 256 8 0 055UM LCD BEZEL SCREW MYLAR LCD BEZEL SCREW MYLAR SODIMM 2G ACR256X64D381333C9 SODIMM 2G EBJ21UE8BFUO DJ F SODIMM 2G M471B5773CHS CH9 SODIMM 2G AD7311B1674EU DDR3 1333MHZ SODIMM 2G HMT325S6BFR8C H9NO SODIMM 4G EBJ41UF8B
38. 65W CMI DC IN WEC C A DC IN 90W HL C A DC IN 90W HT C A DC IN 90W CMI HM40HR BT CABLE MEC HM40HR BT CABLE HL HM40HR BT CABLE HT HM40HR BT CABLE 56 PUD01 001 50 41T02 021 50 41T02 001 50 41T02 011 50 RC901 003 50 41R02 011 50 41 02 001 50 41T06 031 50 41T06 001 50 41T06 011 50 41T06 021 50 41T01 031 50 41T01 001 50 41T01 011 50 41T01 021 50 41T05 031 50 41T05 001 50 41T05 011 50 41T05 021 127 Power cord 128 CHAPTER 6 FRU Field Replaceable Unit list POWER CORD 10A 250V SWISS POWER CORD 10A 250V 3PIN SWISS BK POWER CORD 10A 250V ARGEN TINE POWER CORD 10A 125V US POWER CORD ie 125V 3PIN US B POWER CORD 7A 250V 2PIN KOREAN POWER CORD 3A 250V 3PIN UK POWER CORD 5A 250V 3PIN UK BK POWER CORD 7A 125V 2PIN JAPAN POWER CORD 10A 3PIN BK DEN MARK POWER CORD 10A 250V 3PIN DENMARK BK POWER CORD 10A 250V 3PIN BK SOUTH AFRICA POWER CORD 16A 250V SOUTH AFRICA BK POWER CORD 10A 250V 3PIN CHINA POWER CORD 10A 250V 3PIN CHINA BK POWER CORD 250V 3PIN EUR BK POWER CORD 16A 250V 3PIN EUR BK POWER CORD 10A 250V 3PIN ITALY CODE SWISS 2 5A 250V 3P BK CODE 10A 250V 3P SWISS BK CORD ARGENTINE 10A 250V3G 1 8M CODE US 7A 125V BK CODE 10A 125V 3P US BK CORD 7A250V 2P 1830 KOREAN CODE UK 2 5A 250V 3P BK CODE 5A 250V 3P UK BK CODE JAPAN 7A 125V 2P BK CODE DENMARK 2 5A 250V 3P BK
39. 7 C1A 90 41 07 51 90 41R07 C1B www packardbell com KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK CZ SK TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK CZ SK TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK DANISH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK DANISH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK GERMAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK GERMAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK US INTER NATIONAL TEX TURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK US INTER NATIONAL TEX TURE KB MP 10K26CS 442 CZ SK GF4T KB V121630AK1 CS CZECH SLOVAK GF4T KB MP 10K26DK 442 DANISH GF4T KB V121630AK1 DM DANISH GF4T KB MP 10K26D0 442 GERMAN GF4T KB V121630AK1 GR GERMAN GF4T KB MP 10K23U4 442 US INT GF4T KB V121630AS1 UI US INT GF4T 90 41 07 513 90 41R07 C13 90 4IR07 S0D 90 41R07 COD 90 41 07 509 90 41IRO7 COG 90 41R07 S1D 90 41R07 C1D 137 138 CHAPTER 6 FRU Field Replaceable Unit list KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SPANISH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SPANISH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS
40. 8 Remove the memory from the old system board and install it on the new system board by following the instructions in the Adding or replacing memory modules section on page 45 If the notebook has a wireless card installed remove the card from the old system board and install it on the new system board by following the instructions in the Replacing the wireless card section on page 43 Remove the hard drive by performing steps 3 and 4 of the Replacing the hard drive procedure on page 41 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 Remove the keyboard by performing steps 10 14 of the Replacing the keyboard procedure on page 53 Caution The keyboard is connected to the notebook through a keyboard cable Disconnect this cable first before pulling the keyboard away from the palm rest assembly 67 CHAPTER 3 Replacing notebook components 9 Remove USB board by performing steps 6 and 7 of the Replacing the USB board procedure on page 63 10 Remove the Bluetooth module by performing step 6 of the Replacing the Bluetooth module procedure on page 65 11 Unlock the two USB board cable connectors 1 and then remove the USB board cables from their system board connectors 2 12 13 Note A circuit board that is
41. 9 To save changes made and close the utility press F10 Press Esc while you are in any of the menu screen to display the Exit menu Important You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this information carefully when making changes to parameter values The screenshots used in this section are for illustration only The values displayed may not be the same as those in your computer BIOS setup utility menus The Setup utility has five menus for configuring the various system functions These include Information Main Security Boot and Exit V Important The screenshots used in this section are for illustration only The values displayed may not be the same as those in your computer Actual screen information varies by model installed features and location Inthe descriptive table following each of the screenshot settings in boldface are the default settings 19 20 CHAPTER 2 System utilities Information The Information menu displays a summary of your computer hardware information These information are necessary for troubleshooting and may be required when asking for technical support CPU Type CPU Speed KBC Version Serial Number UUID Fi 1 Esc Parameter CPU Type CPU Speed
42. 9G DVD R Book 2 0 4 7G General amp Authoring DVD R Version 1 0 DVD RW DVD RW Non CPRM amp CPRM DVD R Dual Blu Ray BD R BD R DL BD RE BD RE DL Load Manual Release a Electrical Release Button 6 ATAPI command c Emergency Power Requirement Input Voltage 5 V 5 Operating 5 V 5 Operating Item Specification Vendor AUO CMI G Samsung Screen diagonal mm 14 inches 10 Item Resolution support pixels Pixel pitch Pixel arrangement Display mode Typical white luminance brightness Luminance uniformity Contrast ratio www packardbell com Specification 2560 x 1600 1900x1200 1366 x 768 1360 x 768 1280 x 768 1280 x 720 1024 x 768 800 x 600 0 226 R G B Vertical Stripe 220 nits 1 25 max 400 1 500 1 or 650 1 Response time msec 8 Nominal input voltage VDD 3 3V Viewing angle degree Horizontal Right Left 45 45 Vertical Upper Lower 20 45 Temperature range C Operating 0 to 50 Storage shipping 40 to 60 Keyboard Item Specification Keyboard controller Nuvoton NPCE795P Total number of keypads 86 87 91 key Windows logo key Yes Internal amp external Plug USB keyboard to the USB port directly keyboard work simultaneously Pointing device Item Specification Type Synaptics TM1465 001 Touchpad ALPS KGDFF0508A Touchpad Buttons Left Right 11 CHAPTER 1 System specifications Memory card reader Item
43. ASO DJ F SODIMM 4G M471B5273CH0 CH9 SODIMM 4G HMT351S6AFR8C H9NO JM31 BEZLESCREWMYLAR JM JM31 CP BEZLE SCREW MYLAR KN 2GB03 021 KN 2GB07 004 KN 2GB09 009 KN 2GBOB 026 KN 2GB0C 006 KN 4GB0G 003 KN 4GB09 001 KN 4GBOB 010 40 4HL07 001 40 4HL07 011 145 Screws 146 CHAPTER 6 FRU Field Replaceable Unit list SCREW SCREW M2 5X6 H 0 7 0 8MM SCREW M2 L3 BLACK ZN SCRW TAPPING MACHINERY M2 SCRW SELF TAP PING M1 4 SCREW M2 5 L5 BLACK ZN NYLOK SCREW M2 5X4L NI NYLOK SCREW M3x4 86 9A524 4R0 ISO M2 5X6 H 0 7 0 8MM M2 L3 BLACK ZN SCRW TAPPING MACHINERY M2 LCASE SJV40 SCRW SELF TAPPING M1 4 UCASE SJV40 M2 5 L5 BLACK ZN NYLOK SCRW M2 5X4L NI NYLOK 86 9A524 4R0 86 00E12 536 86 FR901 001 86 00P55 522 86 00P54 5Q2 86 TK501 001 86 00H36 534 APPENDIXA Test compatible components ntroduction Microsoft Windows 7 Compatibility Test APPENDIX A Test compatible components Introduction This notebook s compatibility is tested and verified by Acer s internal testing department Refer to the following lists for components adapter cards and peripherals which have passed these tests Microsofte Windows 7 Compatibility Test C a peripherals Access Point Air Station Wireless NFINITI ModeNum WZR G144N Buffalo 802 11n g b Buffalo Air Station NFINITI ModeNum WZR2 G300N Buffalo 802 11n g b sn Access Bluetooth Access Point ModeNum B
44. BLACK FR ARA BIC TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK FR ARA BIC TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK FRENCH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK FRENCH TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK GREEK TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK GREEK TEXTURE KB MP 10K26E0 442 SPANISH GF4T KB V121630AK1 SP SPANISH GF4T KB MP 10K26AF 442 FR ARABIC GF4T KB V121630AK1 FA FRENCH ARABIC GF4T KB MP 10K26F0 442 FRENCH GF4T KB V121630AK1 FR FRENCH GF4T KB MP 10K23GR 442 GREEK GF4T KB V121630AS1 GK GREEK GF4T 90 41 07 505 90 41R07 C0S 90 41 07 52 90 41 07 2 90 41 07 50 90 4IR07 COF 90 41R07 S0L 90 41R07 COL www packardbell com KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK HUNGAR IAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK HUNGAR IAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK US INTER NATIONAL W HEBREW TEX TURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK US INTER NATIONAL W HEBREW TEX TURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK ITALIAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK ITALIAN TEXTURE KEY
45. BOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 91KS BLACK JAPANESE TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 91KS BLACK JAPANESE TEXTURE KB MP 10K26HU 442 HUNGARIAN GF4T KB V121630AK1 HG HUNGARIAN GF4T KB MP 10K23HB 442 US I HEBR GF4T KB V121630AS1 HB US INT HEBREW GF4T KB MP 10K2610 442 ITALIAN GF4T KB V121630AK1 IT ITALIAN GF4T KB KB MP 10K20J0 442 JAPANESE GF4T KB V121630AJ1 JA JAPANESE GF4T 90 41 07 500 90 41R07 C0Q 90 4IR07 S0H 90 41R07 COH 90 4IR07 S0E 90 41R07 COE 90 41R07 S0J 90 41R07 C0J 139 140 CHAPTER 6 FRU Field Replaceable Unit list KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK KOREAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK KOREAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK NORWE GIAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK NORWE GIAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK NORDIC TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK NORDIC TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK PORTU GUESE TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK PORTU GUESE TEXTURE KB MP 10K23K0 442 KOREAN GF4T KB V121630AS1 KR KOREAN GF4T KB MP 10K26N0 442 NORWEGIAN KB V121630AK1 N
46. DIA N12P GS or NVIDIA N12P GV with DDR3 800 1 GB or 2 GB VRAM UMA model Integrated in the Mobile Intel HM65 Express Chipset Broadcom BCM57785X Mobile Intel HM65 Express Chipset Foxconn Bluetooth ATH AR3011 BRM 2046 BT 2 1 BRM 2070 BT 2 1 BRM 2046 BT3 0 BRM 2070 BT 3 0 or ATH BU12 BT 3 0 Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 Liteon Wireless LAN Atheris HB97 2x2 BGN HM WN6603AH Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2x2 BGN Lan Intel WLAN TBD Taylor Peak 2 2 AGN Alcor AU6433 Realtek ALC272 Specification Phoenix 1 02 Item Supported protocols BIOS password control Memory Item Memory controller Memory size SO DIMM socket number Supports maximum memory size Supports SO DIMM type Supports data rate Supports SO DIMM package Memory module combinations CHAPTER 1 System specifications Specification Legacy BIOS and EFI architecture support ACPI 3 0b compliance PXE specification version 2 1 SMBIO Reference specification version 2 5 or later USB specification revision 1 1 2 0 3 0 ASF specification version 2 0 or later PCI Express base specification revision 2 1 PCI BIOS specification revision 2 1 BIOS Boot specification version 1 01 Simple boot flag specification version 2 1 System management bus specification version 2 0 AHCI support Microsoft
47. E 0 TOSHIBA MK6465GSX gt To set boot drive sequence Press or to highlight a bootable device 2 Press F5 or F6 to move the selected device up or down the boot sequence 3 Press F10 to save the changes you made and close the Setup utility 26 www packardbell com Exit The Exit menu screen lists options for quitting from the Setup Utility Information Main Security Exit Saving Changes Exit Saving Changes Saves changes made and closes the Setup utility Keyboard shortcut F10 Exit Discarding Discards changes made and closes the Setup utility Changes Load Setup Defaults Loads the factory default settings for all Setup parameters Keyboard shortcut F9 Discard Changes Discards all changes made to the Setup utility and loads previous configuration settings Save Changes Saves all changes made to the Setup utility 27 CHAPTER 2 System utilities BIOS recovery An interruption during a BIOS flash procedure e g a power outage can corrupt the BIOS code which will cause the system to go into an unbootable state You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code A Caution Observe the following when performing a BIOS recovery Make sure the battery pack is installed to the system and that the computer is connected to a UPS unit during the BIOS recovery and BIOS flash procedures The BIOS crisis recovery disk should be prepared
48. EasyNote NS11HR SERVICEGUIDE Revision History Please refer to the table below for the updates made on the EasyNote NS11HR service guide Date Chapter Updates Service guide files and updates are available on the ACER CSD web For more information refer to http csd acer com tw Copyright 2010 Packard Bell is a registered trademark of Packard Bell BV rights reserved All other brands and product names are trademarks or registered trademarks of their respective companies PRINTED IN TAIWAN Contents Chapter 1 System 1 Preface EMT pP 2 Conventions asa uM a COR eg CM At CM 2 General information 2 yas susu stn Reus xd dace ue l aes ad vt d qt EN 3 System block diagram 6 Hardware specifications and configurations 7 CPU see hedge vx A Ee Ra VUE EESSU por RAD AC 7 Controllers Eee ERR Re E ER 7 BIOS ni ham LL ee 7 aza aaa ve RS eU RD T ee US Za aus 8 Hard eor a a eS oT ES Ne 9 Optical drive ioc uud IA Rx eben Deo TAGS Obed EYES 9 ECD RI E 10 ING y DG At su puan u quus x ear M EMINENS DIU re qu iig 11 Poim mne device Ore ee eios eens ene a u yaoa 11 Memory card reader nod soe Me ub ere 12 A
49. ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Check the LCD inverter ID Test or replace the LCD cable Test or replace the LCD inverter Test or replace the LCD Test or replace the system board Action in Sequence Test the power source battery pack and power adapter See Testing the power system on page 100 Test or replace the battery pack Test or replace the power adapter Test or replace the system board Test the power source battery pack and power adapter See Testing the power system on page 100 Test or replace the battery pack Test or replace the power adapter Test or replace the system board Test the power source battery pack and power adapter See Testing the power system on page 100 Press and hold the power button for more than four seconds Test or replace the system board Test the battery pack See Check the battery pack on page 101 Test or replace the battery pack Test or replace the system board 111 CHAPTER 4 Troubleshooting Memory Symptom Error Memory count size appears different from actual size Sound Symptom Error No sound comes from the notebook when running Windows multimedia programs The internal speakers make noise or emit no sound Power management Symptom Error The notebook will not hibernate The system doesn t hibernate and emits four short bee
50. M1 HDD 2 5 5400RPM 500GB TOSHIBA MK5065GSX LIBRA SATA LF F WGJ001 J HDD HGST 2 5 5400RPM 500GB HTS545050B9A30 0 PANTHER B SATALF F W C60F DISK IMBALANCE CRITERIA 0 014G CM HDD WD 2 5 5400RPM 500GB WD5000BPVT 22H XZT1 ML375 AF 4K DRIVE SATA 8MB LF HF F W 01 01A01 HDD MODULE 640G 5400RPM 2 5 SATA HDD 320GB5 4KS 4K FOR SJV40 HRP HDD 320GB WD WD3200BPVT 22ZESTO AF 5 4K HDD N320GB5 4KS7 0 FOR SJV40 HRP HDD 320GB HGST HTS543232A7A384 7mmH 5 4K HDD 500GB5 4KS FOR SJV40 HRP HDD 500GB SEAGATE ST9500325AS 5400RPM HDD 500GB TOSHIBA MK5065GSX HDD 500GB HGST HTS545050B9A300 HDD 500GB WD WD5000BPVT 22HXZT1 5 4K AF HDD 640GB5 4KS FOR SJV40 HRP KH 32008 022 KH 32007 013 KH 50008 021 KH 50001 017 KH 50004 002 KH 50007 010 www packardbell com HDD 640GB 5400RPM 2 5 SATA MK6465GSX LF CAPRICORN BS F W GJ001J HDD WD 2 5 5400RPM 640GB WD6400BPVT 22H XZT1 ML375M SATA 8MB LF F W 01 01A01 HDD MODULE 750G 5400RPM 2 5 SATA HDD SEAGATE 2 5 5400RPM 750GB ST9750423A8 9Z W14G 188 DESARUS 375G P SATA 8MB LF HF F W 0001SDM1 HDD TOSHIBA2 5 5400RPM 750GB MK7559GSX 375G P CAPRI CORN BS 4K DRIVE SATA 8MB LF HF F W GNDD3J HDD HGST 2 5 5400RPM 750GB HTS547575A9E38 4 0J15083 JET B 375G P SATA 8MB LF F W DA3872 HDD WD 2 5 5400RPM 750GB WD7500BPVT 22H XZT1 ML375M 4K DRIVE SATA 8MB LF F W 01 01A01 Heatsink Cooling assembly CPU HEATSINK W FAN
51. MS PRO xD Picture Card xD Input devices 86 87 or 91 key keyboard 2 5 mm minimum key travel Twelve function keys four cursor keys one Windows key Multi touch touchpad pointing device Audio Two built in stereo speakers Internal analog microphone Realtek Audio Codec ALC271X Supports Dolby Advanced Audio technology MS Sound compatible Communication Integrated webcam WLAN Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 Liteon Wireless LAN Atheris HB97 2x2 BGN HM WN6603AH Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2 2 BGN Lan Intel WLAN TBD Taylor Peak 2x2 AGN e WPAN Foxconn Bluetooth ATH AR3011 BRM 2046 BT 2 1 BRM 2070 BT 2 1 BRM 2046 BT3 0 BRM 2070 BT 3 0 or ATH BU12 BT 3 0 e LAN Broadcom BCM57785X I O ports External display VGA port Microphone in Headphone HDMI port with HDCP support USB 2 0 port two USB 2 0 3 0 port one e Ethernet RJ45 jack DC in jack for AC adapter www packardbell com Security Kensington lock slot BIOS based user supervisor and HDD passwords Physical specifications Dimensions 342 x 245 x 37 mm 13 46 x 9 64 x 1 46 in Weight lt 2 28 kg 5 027 Ib including battery Environmental specifications Temperature Operating 32 F to 90 F 0 C to 35
52. Make sure that the optical disc drive is empty Turn off the notebook Close the LCD panel Disconnect the AC adapter Disconnect the network cable and all peripheral devices connected to the notebook Make sure there is no memory card on the card reader slot To remove a memory card a Push against the card as if you were pushing it further into the slot letting the card spring out b Pull the memory card out of its slot 37 CHAPTER 3 Replacing notebook components Removing the battery gt To remove the battery Turn the notebook over so the base is facing up 2 Slide the battery release latch 3 Remove the battery out of the notebook Note The battery is highlighted with a yellow rectangle in the above image Follow local regulations for battery disposal 38 www packardbell com Removing the bay cover To remove or replace components located on the lower bay you need to remove the bay cover first Tools you need to complete this task z EGG ea Non marring plastic scribe Phillips 0 screwdriver Screws removed during this task 3 black M2 5x6 bay cover gt To remove the bay cover 1 Complete the steps in Preparing the notebook on page 37 2 the notebook over so the base is facing up 3 Remove the bay cover screws 39 40 CHAPTER 3 Replacing notebook components Insert a non marring plastic scribe on the cover s notch to release the c
53. N 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID AS10D71 BATTERY SIMPLO AS10D LI ION 3S2P LGC 6 CELL 4400MAH MAIN COMMON ID AS10D73 BATTERY SIMPLO AS10D LI ION 3S2P SAMSUNG 6 CELL 4400MAH MAIN COMMON ID AS10D BATTERY LGC AS10D LI ION 3S2P LGC 6 CELL 4400MAH MAIN COMMON ID AS10D81 BTY PACK Ll SANYO 6C 2 2AH BTY PACK Ll SONY 6C 2 2AH SON BTY PACK LI 6C 2 2AH PAN BTY PACK LI SDI 6C 2 2AH SDI BTY PACK 6C 2 2AH SMP BTY PACK Ll LG 6C 2 2AH SMP BTY PACK Ll SDI 6C 2 2AH SMP BTY PACK Ll LG 6C 2 2AH LG BT 0060G 001 00603 111 BT 00604 049 BT 00605 062 BT 00606 008 BT 00607 125 BT 00607 126 BT 00607 127 125 Power button board USB board Wireless card voivan P CO0RACIY Bluetooth module BIC 0984 99 126 CHAPTER 6 FRU Field Replaceable Unit list POWER BUTTON BOARD USB 2 0 BOARD USB 3 0 BOARD WIRELESS LAN BOARD LITEON REALTEK 8192SE BGN WN6603LH 2X2 BGN WIRELESS LAN BOARD FOX CONN 802 11BGN BCM 43225 2X2 BGN HM T77H103 00 WIRELESS LAN BOARD FOX CONN ATHEROS HB97 2X2 BGN HM T77H167 07 WIRELESS LAN BOARD LITEON ATHERIS HB97 2X2 BGN HM WN6603AH WIRELESS LAN BOARD 802 11BG FOXCONN T77H121 01 ATHEROS AR9285 HB95 BLUETOOTH BOARD FOX CONN BCM2070 V2 1 T77H114 01 FOR BCM2070 BLUETOOTH CABLE 6PIN CON NECTOR BLUETOOTH BOARD FOX CONN BCM2070 V3 0 T77H114 01 FOR BCM2070 BL
54. ORE I7 I7 2720QM PGA 2 2G 45W 4 8 CPU INTEL CORE I7 17 28200 PGA 2 3G 45W 4 8 HDD MODULE 320G 5400RPM 2 5 SATA HDD 320GB 5400RPM 2 5 SATA TOSHIBA MK3265GSX 8MB 68P LF F W GJ001J HDD 320GB 5400RPM 2 5 SATA HGST HTS545032B9A30 0 PANTHER B LF F W C60F DISK IMBALANCE CRI TERIA 0 014G CM ODD SM SATA 12 7 TL PLDS DS 8A5SH IC CPU SANDY BRIDGE 13 2310 2 1G 35W PG IC CPU SANDY BRIDGE 15 2410M 2 3G 35W PG IC CPU SANDY BRIDGE 15 2520M 2 5G 35W PG IC CPU SANDY BRIDGE 15 2540M 2 6G 35W PG IC CPU SANDY BRIDGE 17 2620M 2 7G 35W PG IC CPU SANDY BRIDGE 17 26300 2 0G 45W P IC CPU SANDY BRIDGE 17 27200 2 2G 45W P IC CPU SANDY BRIDGE 17 28200 2 3G 45W P HDD 320GB5 4KS FOR SJV40 HRP HDD 320GB TOSHIBA MK3265GSX HDD 320GB HGST HTS545032B9A300 KU 0080D 057 KC 23101 DM P KC 24101 DM P KC 25201 DM P KC 25401 DM P KC 26201 DM P KC 26301 QM P KC 27201 QM P KC 28201 QM P KH 32007 008 KH 32004 004 133 134 CHAPTER 6 FRU Field Replaceable Unit list HDD MODULE 320GB5 4KS 4K 5400RPM 2 5 SATA HDD WD 2 5 5400RPM 320GB WD3200BPVT 22Z ESTO ML3208S 4K DRIVE SATA 8MB LF F W 01 01A01 HDD MODULE 320G 5400RPM 7 0MM 2 5 SATA HDD HGST 2 5 5400RPM 320GB HTS543232A7A38 4 011523 EAGLE B7 320G P SATA LF HF F W A60W HDD MODULE 500G 5400RPM 2 5 SATA HDD SEAGATE 2 5 5400RPM 500GB ST9500325AS 9H H134 189 WYATT WITH NEW PCB SATA 8MB LF F W 0001SD
55. Shadow option ROMs Code Beeps 9Ch 9Dh 9Eh 9Fh A0h A2h A4h A8h AAh ACh AEh BOh B2h B4h 1 B5h B6h B9h BAh BBh BCh BDh BEh BFh COh Cth C2h C3h C4h C5h C6h C7h C8h C9h www packardbell com POST Routine Description Set up Power Management Initialize security engine optional Enable hardware interrupts Determine number of ATA and SCSI drives Set time of day Check key lock Initialize Typematic rate Erase F2 prompt Scan for F2 key stroke Enter SETUP Clear Boot flag Check for errors POST done prepare to boot operating system One short beep before boot Terminate QuietBoot optional Check password optional Prepare Boot Initialize DMI parameters Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear screen optional Check virus and backup reminders Try to boot with INT 19 Initialize POST Error Manager PEM Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS optional Initialize notebook docking optional Initialize notebook docking late Force check optional Extended checksum optional 109 Code Beeps D2h EOh Eth E2h E3h E4h E5h E6h E7h E8h E9h EAh EBh ECh EDh EEh EFh FOh Fih F2h F3h F4h 1 F5h F6h F7h 110 CHAPTER 4 Troubleshooting POST Routine Description Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system
56. T300 X Bridge Bluetooth Devices Bluetooth Stereo Headset ModeNum HT820 Motorola Bluetooth mouse ModeNum 097855020512 Logitech Motorola Bluetooth Wireless Headset H300 Motorola Sony Ericsson Stereo Bluetooth Headset HBH DS970 Sony External LCD P243W 24 inch LCD Monitor Acer P244W 24 inch LCD Monitor Acer SP2208WFP 22 inch LCD Monitor Dell UltraSharp 3008WFP 30 inch LCD Monitor Dell 2407FPW 24 inch LCD Monito Dell UltraSharp E2408WFP 24 inch widescreen HDMI Dell nn Ren Hawk Stereo Headset 933 Hawk Projector 3300MP Projector Dell SIM Card FarEasTone 3G SIM Card FarEasTone Chunghwa Telecom 3G SIM Card Chunghwa Telecom TV W37G Westenhouse TC 37MPK VGA HDMI Panasonic USB 3G Card Huawei mobile connect E220 USB Modem 3G E220 Huawei 148 HSDPA UMTS EDGE GPRS GSM Item USB Camera USB Flash Drive USB HDD USB Hub and Others USB Keyboard Mouse USB ODD USB Printer USB Speaker Joystick USB Storage Drive Wireless Printer Memory Card Memory Stick www packardbell com Device name Canon Digital IXUS 860 IS Digital Compact Camera 8 0 Megapixel CCD sensor DIGIC Ill with Face Detection AF AE FE 28mm wide angle lens with optical Image Stabilizer Media storage SD SDHC MMC MMOplus built in SD32MB Transcend JetFlash USB2 0 Flash Drive V85 8GB Memory Key Apacer AH421 8GB A Data PD16 Vista 16GB Transcend JetFlash USB2 0 Flash Drive V10 16GB Memory Key 2 5 inch Portable 80GB Hard Disk
57. This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time 101 CHAPTER 4 Troubleshooting Power On Self Test POST error message 102 The POST error message index lists the error message and their possible causes The most likely cause is listed first Important Perform the FRU replacement or actions in the sequence shown in the FRU Action column If the FRU replacement does not solve the problem put the original part back in the notebook Do not replace a non defective FRU This index can also help you determine the next possible FRU to be replaced when servicing a notebook If the symptom is not listed see Undetermined problems on page 115 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function Important Most of the error messages occur during POST Some of them display information about a hardware device such as the amount of memory installed Others may indicate a problem with a device such as the way it has been configured Important If the system fails after you make change in the BIOS Setup Utility menus reset the notebook enter Setup and install Setup defaults or correct the error www packardbell com Index of error messages Error cod
58. UETOOTH CABLE 6PIN CON NECTOR SJV40 HR POWER BD 10759 1 D JE40 HR USB2 0 BD 10768 1 D JE40 HR USB3 0 BD 10753 1 D WLAN 802 11N 2 4G 2X2 REALTEK RTL8192SE WLAN 802 11BGN BCM 43225 BGN 2X2 HM WLAN 802 11BGN 2X2 ATHEROS HB97 HM WLAN 802 11BGN ATHEROS HB97 2X2 BGN HM WLAN 802 11BG ATHEROS AR9285 HB95 FOR BT MODULE BCM2070 V2 1 FW 2 2 3 BT MODULE BCM2070 V3 0 FW 2 2 3 55 WVH01 001 TBD 55 RC901 002 NI 23600 065 NI 23600 066 54 03346 481 54 03346 411 NI 23600 077 BH 21100 007 BH 21100 010 Touchpad board Cables USB board cable USB board FPC cable UE Sl Touchpad board cable BS a DC in cable gp Bluetooth board cable lt e www packardbell com TOUCHPAD BOARD SYNAP TIC TM 01465 001 USB BOARD CABLE USB BOARD CABLE USB BOARD CABLE USB BOARD CABLE SUPPORT 3 0 TOUCHPAD BOARD CABLE TOUCHPAD BOARD CABLE DC IN CABLE 65W DC IN CABLE 65W DC IN CABLE 65W DC IN CABLE 65W DC IN CABLE 90W DC IN CABLE 90W DC IN CABLE 90W DC IN CABLE 90W BLUETOOTH BOARD CABLE 3 0 6PIN BLUETOOTH BOARD CABLE 3 0 6PIN BLUETOOTH BOARD CABLE 3 0 6PIN BLUETOOTH BOARD CABLE 3 0 6PIN TOUCHPAD SYNAPTIC TM 01465 001 C A USB BD FFC TR C A USB BD FFC C A USB BD FFC HB FPC FOR USB 3 0 CMI UCASE TP SJV40 TR C A UCASE TP BUTTON FCC SJVA40 JH C A DC IN 65W MEC C A DC IN 65W HL C A DC IN 65W HT C A DC IN
59. V DELTA ADP 65VH LV5 LOW PROFILE LED LF YELLOW UMA ADAPTER 65W 19V 3PIN LITEON PA 1650 22AC LV5 LED LF YELLOW ADAPTER 65W 19V LITEON PA 1650 69AW LV5LOW PROFILE LED LF YELLOW UMA ADAPTER 65W 19V 3PIN HIPRO HP A0652R3B 1LF LV5 LED LF YEL LOW ADAPTER 65W 19V CHICONY POW CPA09 A065N1 LV5LOW PROFILE LED LF YELLOW UMA ADAPTER DELTA 90W 19V 1 7X5 5X11 BLUE ADP 90CD DBH LV5 LED LF ADAPTER 90W 19V 3PIN LITEON PA 1900 34AR LV5 LED LF BLUE DIS ADAPTER 90W 19V 3PIN HIPRO HP A0904A3 B1LF LV5 LED LF BLUE DIS Description ADP 65W 19V 3P ADP 65JH DB A ADP 65W 19V LV5 ADP 65VH BA LOW PROFILE ADP 65W 19V PA 1650 22AC LV ADP LITEON 65W 19V PA 1650 69AW LV5 L ADP 65W 19V 3P HP A0652R3B 1LF ADP 65W 19V LV5 CPA09 A065N1 LOW PROFILE ADP 90W 19V 3P ADP 90CD DBH LV5 BLUE 1 7 ADP 90W 19V PA 1900 34AR LV ADP 90W 19V HP A0904A3 B1LF Part AP 0650A 017 AP 06501 026 AP 06501 033 AP 06503 024 AP 06503 029 AP 0650A 012 AP 0900A 005 AP 09001 031 AP 09003 021 Boards www packardbell com BATTERY SANYO AS10D LI ION 3S2P SANYO 6 CELL 4400MAH MAIN COMMON ID AS10D31 BATTERY SONY AS10D LI ION 3S2P SONY 6 CELL 4400MAH MAIN COMMON ID AS10D41 BATTERY PANA SONIC AS10D LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID AS10D51 BATTERY SAM SUNG AS10D LI ION 3S2P SAM SUNG 6 CELL 4400MAH MAIN COMMON ID AS10D61 BATTERY SIMPLO AS10D LI IO
60. W NORWEGIAN GF4T KB MP 10K26DN 442 NORDIC GF4T KB V121630AK1 NE NORDIC GF4T KB MP 10K26P0 442 PORTUGUESE KB V121630AK1 PO PORTUGUESE GF4T 90 41R07 S0K 90 4IR07 COK 90 4IR07 S0N 90 4IR07 CON 90 4IR07 S1K 90 41R07 C1K 90 41 07 506 90 41R07 C06 www packardbell com KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK RUSSIAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 86KS BLACK RUSSIAN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SLO CRO TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SLO CRO TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SWEDEN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SWEDEN TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SWISS G TEXTURE KEYBOARD GATEWAY GF4T_G11B GF4T INTERNAL 14 STANDARD 87KS BLACK SWISS G TEXTURE KB MP 10K23SU 442 RUSSIAN GF4T KB V121630AS1 RU RUSSIAN GF4T KB MP 10K26SA 442 SLO CRO GF4T KB V121630AK1 SV SLOVENIA GF4T KB MP 10K26S0 442 SWEDEN GF4T KB V121630AK1 SD SWEDEN GF4T KB MP 10K26CH 442 SWISS G GF4T KB V121630AK1 SW SWISS GF4T 90 4IR07 S0R 90 4IR07 COR 90 41R07 S1F 90 4IR07 C1F 90 41IRO7 SOW 90 41R07 COW 90 4IR07 S00 90 41R07 C00 141 142 CHAPTER 6 FRU Field Replaceable Unit list KEYBOARD GATEWAY
61. ain Use the Main menu to set the system time and date and other basic options Information Security Boot Exit Item Specific Help 01 05 48 System Date 11 17 2010 View or set the system Total Memory 8192 MB time Video Memory 2048 MB Quiet Boot Enabled Network Boot Enabled F12 Boot Menu Disabled D2D Recovery Enabled SATA Mode AHCI Mode F1 T F5 F6 F9 Esc Enter F10 Parameter Description Format Options System Time Displays the system time The time is HH MM SS expressed in a 24 hour format hour minute second System Date Displays the system date MM DD YYYY month day year Total Memory Displays the size of system memory detected during boot up Video Memory Displays the size of video memory detected during boot up Quiet Boot Enables or disables the Quiet Boot Disabled function Enabled When enabled BIOS setup is in graphical mode and displays only the computer brand logo during POST and while booting When disabled BIOS setup is in conventional text mode and displays the system Summary Screen Network Boot When enabled a remote host with Disabled appropriate boot image can boot this Enabled computer only works with an Ethernet device F12 Boot Menu Enables or disables the Boot menu during Disabled POST Enabled 21 22 CHAPTER 2 System utilities Parameter D2D Recovery SATA Mode Security Description Enables or disables the D2D Recovery function Thi
62. and then remove the hard drive from its compartment 5 If the notebook has a wireless card installed unplug the antenna cables 48 www packardbell com 6 Release the antenna cables from its latches 49 50 10 11 12 13 14 15 16 17 18 19 20 21 22 CHAPTER 3 Replacing notebook components Locate the small gaps on the bottom side of the palm rest and insert a small flat blade screwdriver or non marring scribe into each gap to separate the palm rest from the base enclosure Once the bottom side is separated pry loose the left and right sides of the palm rest until all the palm rest retaining tabs have been released Flip the palm rest module over 1 Unlock the touchpad cable connector 2 and remove the touchpad cable 3 Lift the palm rest module from the base enclosure 4 Reconnect the touchpad cable to its system board connector Place the new palm rest assembly on top of the base enclosure and press it down on all sides until it snaps into place Close the LCD panel and turn the notebook over so the base is facing up Secure the palm rest assembly with the screws removed in step 8 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinsta
63. arring plastic scribe Screws removed during this task 3 black M2 5x6 bay cover 1 black M2x3 wireless card gt To replace the wireless 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the bay cover on page 39 3 Detach the barcode sticker 4 Unplug the antenna cables Note which color cable corresponds to each of the connectors Important The number of antenna cables varies depending on the type of wireless card installed on the notebook IEEE 802 11n cards typically have three antenna cables Other types of wireless cards usually have only two antenna cables 5 Move the antenna cables away from the wireless card screw 43 CHAPTER 3 Replacing notebook components 6 Remove the screw securing the wireless card 8 Insert the new wireless card at a 30 angle into the empty Mini Card slot The card is keyed so it can only be inserted in one direction If the card does not fit make sure that the notch in the card lines up with the tab in the card slot 9 Secure the new wireless card with the screw removed in step 6 10 Reconnect the antenna cables to the connectors 11 Reinstall the bay cover 44 www packardbell com Adding or replacing memory modules Important Use only memory modules designed for this notebook Tools you need to complete this task N Non marring plastic scribe Phil
64. ask w 3 black M2 5x6 bay cover 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive A amp amp amp 5 black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 A 2488884883848 1 O13 black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2x3 system board amp amp 4 black M2 5x6 LCD panel hinges amp 2 black M2 5x5 LCD front panel e HAA A A A 4 chrome M2 5x4 LCD panel To replace the LCD panel 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing steps 3 5 of the Replacing the LCD front panel procedure on page 79 4 Disconnect the webcam cable 1 and then pry the board from the LCD assembly lid 2 www packardbell com 5 Remove the LCD panel bracket screws 8 Turn the LCD on its front to access the LCD webcam cable 85 86 9 10 11 12 13 14 15 16 17 18 19 20 CHAPTER 3 Replacing notebook components Detach the LCD webcam cable from the LCD s underside Disconnect the LCD webcam cable from the LCD PCB A Attach the LCD panel brackets and the LCD webcam cable
65. black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 A 24888883848 1 1 13black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2x3 system board amp amp 4 black M2 5x6 LCD panel hinges amp 2 black M2 5x5 LCD front panel e amp H 4chrome M2 5x4 LCD panel To replace the microphone 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing steps 3 5 of the Replacing the LCD front panel procedure on page 79 4 Remove the LCD panel by performing steps 4 7 of the Replacing the LCD panel procedure on page 84 5 10 11 12 13 14 15 16 17 www packardbell com Release the microphone cable from the adhesive tabs securing them and then remove the microphone from the LCD assembly lid Place the new microphone on the LCD assembly lid and secure its cable on the adhesive tabs Reinstall the LCD panel by performing steps 11 14 of the Replacing the LCD pane procedure on page 84 Reinstall the LCD front panel by performing steps 6 9 of the Replacing the LCD front panel procedure on page 79 Make sure the webcam
66. board procedure on page 53 1 black M2x3 system board amp amp 4black M2 5x6 LCD panel hinges 2 black M2 5x5 LCD front panel 4 chrome 2 5 4 LCD panel replace the LCD assembly lid 1 2 3 Complete the steps in Preparing the notebook on page 37 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 Remove the LCD front panel by performing steps 3 5 of the Replacing the LCD front panel procedure on page 79 Remove the LCD panel by performing steps 4 7 of the Replacing the LCD panel procedure on page 84 If you are going to use the same webcam microphone and wireless antennas remove these items from the old LCD assembly lid and attach them to the new one Refer to the related replacement procedure on previous pages for instructions Reinstall the LCD panel by performing steps 11 14 of the Replacing the LCD panel procedure on page 84 Reinstall the LCD front panel by performing steps 6 9 of the Replacing the LCD front panel procedure on page 79 Make sure the webcam lens is aligned with camera peephole on the LCD front panel before you secure the panel in place Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 10 11 12 14 15 16 www packardbell com Reinstall the system board by perf
67. called Hibernation mode System saves all system states and data onto the disc prior to powering off the whole system CHAPTER 2 BIOS setup utility BIOS recovery Clearing a BIOS password Unlocking the hard drive System utilities CHAPTER 2 System utilities BIOS setup utility The BIOS setup utility is a hardware configuration program built into the notebook s BIOS Basic Input Output System The notebook was shipped already properly configured and optimized However if the user encounters configuration problems you may need to run Setup gt To run the BIOS Setup Utility Turn on the notebook If the computer is already turned on save your data and close all open applications then restart the computer 2 Press F2 when the Press F2 to enter Setup prompt appears on the bottom of the screen Use the left and right arrow keys to move between selections on the menu bar Security 18 www packardbell com Navigating the BIOS setup utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens gt To use the BIOS setup utility To choose a menu use the left lt and right arrow keys To choose an item use the up T and down 4 arrow keys To change the value of a parameter press F5 or F6 Aplus sign indicates the item has sub items Press ENTER to expand this item load default settings press F
68. ce the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive s SO DIMM Optical drive 4 Turn on the notebook 5 Determine if the problem has changed If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU fthe problem does recur replace the following FRUs one at a time System board LCD assembly m Important Do not replace a non defective FRU 115 CHAPTER 4 Troubleshooting 116 CHAPTERS Connector locations e System board layout oystem board layout Top view Item 118 CHAPTER 5 Connector locations Code KB1 TPAD1 USBCN2 USBCN1 SW R1 SW L1 PWR_ LED1 Component Keyboard cable connector Touchpad board cable connector USB board cable connector USB board cable connector Right touchpad button Left touchpad button Power indicator Code CARD1 RTC1 CHARGE R LED1 MEDIA LED1 COM LED1 PWRCN1 LCD1 Component Memory card reader Battery Battery charge indicator Hard drive activity indicator Bluetooth Wireless network indicator Power button board cable connector LCD cable connector www packardbell com Bottom view Discrete model Item N Oo oO T CQ PD 10 Code BAT1 CPU1 SIM1 DCIN1 RJ45 FAN1 CRT1 HDMI1 USB1 USB2 eus gcn k Bo omy
69. cedure on page 53 ES Caution The keyboard is connected to the notebook through a keyboard cable Disconnect this cable first before pulling the keyboard away from the palm rest assembly 6 Lay the keyboard frame keys down 58 www packardbell com 7 Detach the mylar tape covering the speaker cable and then release the speaker cable from the latches securing the cable i iz W 8 Disconnect the speaker cable from the power button board 10 Position the new speakers on the keyboard frame 1 Secure the speakers with the screws removed in step 9 12 Reconnect the speaker cable to the power button board 13 Secure the speaker cable on the keyboard frame latches 14 Cover the speaker cable with mylar tape 15 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 16 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 17 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 18 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 99 60 CHAPTER 3 Replacing notebook components 19 f you have disconnected any wireless antennas reconnect them now 20 Reinstall the bay cover 2 Reinstall the battery m www packardbell com Replacing
70. cing the antennas 92 Replacing the LCD assembly lid 94 Chapter 4 Troubleshooting 97 Diagnosing problems 98 System test procedures 99 Testing the optical drive 99 Testing the keyboard or auxiliary input device 99 Testing the memory 2 4225 Gens eX ee eie EX 100 Testing the power system 100 Testing the touchpad 101 Power On Self Test POST error message 102 Index of error messages 103 Eror COGES ie ys ex eter ede SOR dev agus 103 Error messages i262 pue ru alus aw 103 No beep error messages 105 Phoenix BIOS beep codes 106 Symptom to FRU error messages 111 EGD PIE ne TON p e e tod dg Y ene 111 Power oba AERA LENA E al E RU 111 ii www packardbell com Memory s eet aen CR Ya Ta A RUD RUN 112 ito viu aa end MR es 112 Power management 112 DEVICES ss dde feld eS ede E RERO Ede ad 113 Keyboard and touchpad 113 Intermitte
71. crewdriver Non marring plastic scribe Additional materials you need to complete this task Soft cloth and isopropyl alcohol or alcohol pad Thermal grease Screws removed during this task 4 amp 3 black M2 5x6 bay cover 1 black M2x3 hard drive 1 black M2 5x6 optical drive amp A 5blackM2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 4 8 83 858 amp amp amp amp 1 A 13black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2x3 system board gt To replace the processor 1 Complete the steps in Preparing the notebook on page 37 2 Remove the system board by performing steps 1 15 of the Replacing the system board procedure on page 67 3 Remove the cooling assembly by performing steps 4 7 of the Replacing the cooling assembly procedure on page 70 4 Remove the barcode sticker on top of the processor 7 CHAPTER 3 Replacing notebook components 5 Use flat blade screwdriver to turn the processor lock screw counter clockwise 1 6 Remove the old processor from the system board 2 WS 2 4 7 Align pin 1 of the new processor indicated by the gold arrow on the corner of the processor with the beveled corner of the processor socket The processor will easily fit int
72. d that is gt 10 cm has been highlighted with a yellow rectangle as shown in the above image Follow the local regulations for disposing this type of circuit board Observing the same orientation as the old touchpad board secure the new board on the palm rest Cover the new touchpad board with the double sided tape Insert the touchpad cable to the touchpad board cable connector and then close the clip to lock the cable in place Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the keyboard Tools you need to complete this task cm Phillips 0 screwdriver Sj SSS Flat screwdriver or Non marring plastic scribe Screws removed during this task 3 black M2 5x6 bay cover amp 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive amp 4 5blackM2x3 keyboard frame top base side Indicated by A in step 8 amp amp amp amp amp amp 1 A 4 13black M2 5x6 keyboard frame palm rest module base side indicat
73. drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the Bluetooth module Tools you need to complete this task Phillips 0 screwdriver aa Flat screwdriver or Non marring plastic scribe Screws removed during this task amp 3 black M2 5x6 bay cover 1 black M2x3 hard drive 1 black M2 5x6 optical drive 1 amp 9black M2 5 6 palm rest base side Indicated by A in step 8 of the Replacing the palm rest module procedure on page 48 To replace the Bluetooth module Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Remove the hard drive by steps 3 and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 6 Disconnect the Bluetooth cable from its system board connector 1 and then detach the Bluetooth module 2 7 Place the new Bluetooth module on the system board and reconnect the Bluetooth cable to its system board connector 8 Reinstall the keyboard by performing steps
74. e Bluetooth module procedure on page 65 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 69 CHAPTER 3 Replacing notebook components Replacing the cooling assembly Tools you need to complete this task Phillips 0 screwdriver SE F a Flat screwdriver or Non marring plastic scribe Additional materials you need to complete this task Soft cloth and isopropyl alcohol or alcohol pad Thermal grease Screws removed during this task 3 black M2 5x6 bay cover 1 black M2x3 hard drive 1 black M2 5x6 optical drive B5 black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 amp amp 4 28 2 amp amp 4 13black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 e 1 black M2x3 system board
75. e keyboard frame keys down 61 62 8 9 10 11 12 13 14 15 16 17 18 19 20 CHAPTER 3 Replacing notebook components Disconnect the speaker cable from the power board Unlock the power button board cable connector 1 and then remove the cable 2 Remove the power button board screw and then remove the old power button board from the keyboard frame Pe Position the new power button board on the keyboard frame Secure the power button board with the screw removed in step 10 Insert the power button cable to the power button board cable connector and then close the clip to lock the cable in place Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the USB board Tools you need to complete this task Phillips 0 screwdriver aa x Flat screwdriver or Non marring plastic scribe Screws removed during this task amp 3
76. ed by B in step 8 do do db db amp do d d d 12 black M2x2 keyboard frame indicated by A in step 16 do 2 2 o o Z 10 black M1 4x3 keyboard frame indicated by B in step 16 To replace the keyboard 1 Complete the steps in Preparing the notebook on page 37 Caution The keyboard is connected to the notebook through the keyboard cable Disconnect this cable first before pulling the keyboard away from the palm rest 2 Complete the steps in Removing the battery on page 38 3 Complete the steps in Removing the bay cover on page 39 o3 54 CHAPTER 3 Replacing notebook components Remove the hard drive screw and then remove the hard drive from its compartment If the notebook has a wireless card installed unplug the antenna cables Release the antenna cables from the latches securing them www packardbell com 8 Remove the screws securing the palm rest and keyboard frame to the base side 9 Remove the palm rest by performing steps 9 13 of the Replacing the palm rest module procedure on page 48 10 Locate the small gaps on the top side of the keyboard frame and insert a small flat blade screwdriver or non marring scribe into each gap to separate the keyboard frame from the base enclosure 11 Once the top side is separated pry loose the left and right sides of the keyboard frame until all the retaining tabs have been released 12 Flip the keyboard
77. es Error Codes Error Messages 2 IDE Primary Channel Master Drive Error The causes are shown before Equipment Configuration Error Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh 006 Equipment Configuration Error Causes 1 CPU BIOS Update Code Mismatch 010 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 No error code System is disabled An incorrect password was entered Battery is critically low In this situation BIOS issues four short beeps then shuts the system down No message is displayed No error code displayed Error messages Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked Unlock key switch Monitor type does not match CMOS Run Setup Shadow RAM Failed at offset nnnn System RAM Failed at offset nnnn Extended RAM Failed at offset nnnn System battery is dead Replace and run Setup System CMOS checksum bad Default configuration used Temperature is critically high In this situation BIOS shuts the system down No message is FRU Action Sequence Reconnect the hard disk drive connector Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the hard disk drive Test or replace the system board See Testing the keyboard or auxiliary input device on page 99 See Testing the keyboard or auxiliary input device on page 99 See Tes
78. es I O device IRQ conflict Operating system not found No beep error messages No beep Error Messages No beep power on indicator turns off and LCD is blank No beep power on indicator turns on and LCD is blank No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT No beep power on indicator turns on and a blinking cursor shown on LCD during POST No beep during POST but system runs correctly www packardbell com FRU Action Sequence Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run the BIOS Setup Utility and see if fixed disk and drive A are properly identified Test or replace the diskette drive Test or replace the hard disk drive Test or replace the system board FRU Action in Sequence Test the power source battery pack and power adapter See Testing the power system on page 100 Make sure that every connector is connected tightly and correctly Reconnect the SO DIMM Test or replace the LED board Test or replace the system board Test the power source battery pack and power adapter See Testing the power system on page 100 Reconnect the LCD connector Check the hard disk drive Check the LCD inverter ID Check the LCD cable Test or replace the LCD
79. ft bracket lt LCD front panel LCD assembly lid Speaker x ODD drive www packardbell com ODD BRACKET ODD BRACKET ODD BRACKET HDD BRACKET HDD BRACKET HDD BRACKET LCD HINGE RIGHT LCD HINGE RIGHT LCD HINGE RIGHT LCD HINGE LEFT LCD HINGE LEFT LCD HINGE LEFT LCD BEZEL 14 W CAMERA HOLE LED LCD COVER 14 IMR BLACK W ANTENNA 2 amp MICROPHONE LED LCD COVER 14 IMR BLACK W ANTENNA 2 amp MICROPHONE SPEAKER SPEAKER BLU RAY COMBO MODULE 4X SATA DVD RW SUPER MULT 8X MODULE BRKT ODD BKT SJV40 BRKT ODD BKT MACKING BRKT ODD BKT HON WIN ASSY 60 HDD BKT JE40 HR ASSY 60 HDD BKT JE40 HR MACKING ASSY 60 HDD BKT JE40 HR HON WIN HINGE LCD R SJV40 HINGE SJV40 R JL HINGE SJV40 R XH HINGE LCD L SJV40 HINGE SJV40 L JL HINGE SJV40 L XH 60 ASSY LCD BEZEL SJV40 ASSY LCD PANEL NON 3G SJV40 60 PANEL NON 3G SJV40 PB BLACK SIPIX SPEAKER YG JE40 HR SPEAKER FG JE40 HR ODD NBDCB4XS FOR SJV40_HRP ODD NSM8XS FOR SJV40 HRP 33 41 03 021 33 41 03 001 33 41R03 011 60 41Q19 021 60 41Q19 001 60 41Q19 011 34 41 06 021 34 4IR06 001 34 41R06 011 34 4IR07 021 34 41 07 001 34 4IR07 011 60 WVH01 005 60 4IR12 021 60 41R12 001 23 40908 001 23 40909 001 6M WVH01 00 2 6M WVH01 00 1 131 132 CHAPTER 6 FRU Field Replaceable Unit list ODD SONY BD COMBO 12 7MM TRAY DL 4X BC 5540H LF HF W O BEZEL SATA HF WINDOWS 7 ODD TOSHIBA SUPER MULTI DRIVE 12 7MM
80. g the keyboard procedure on page 53 A Caution The keyboard is connected to the notebook through a keyboard cable Disconnect this cable first before pulling the keyboard away from the palm rest assembly Remove the system board by performing steps 1 15 of the Replacing the system board procedure on page 67 www packardbell com 8 If the notebook has a wireless card installed note the antenna cable routing for later reference and then perform step 9 to release the antenna cables from the palm rest 9 Release the antenna cables from the adhesive tabs and latches securing them 10 Carefully open the LCD panel to its fully extended position 1 Remove the LCD hinge screws securing the LCD assembly 77 78 14 15 16 17 18 19 20 21 22 25 CHAPTER 3 Replacing notebook components Position the new LCD panel assembly on the notebook and then secure it with the hinge screws removed in step 11 If the notebook has a wireless card installed proceed to step 15 to arrange the antenna cables Refer to the antenna cable routing note made on step 9 and secure the antenna cables to the base enclosure before pulling the ends downward to the wireless card compartment Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall
81. gister to 4 GB Enable A20 line Autosize DRAM Initialize POST Memory Manager Clear 215 KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow Code 30h 32h 33h 36h 38h 3Ah 3Ch 3Dh 42h 45h 46h 48h 49h 4Ah 4Bh 4Ch 4Eh 50h 51h 52h 54h 58h 59h 5Ah 5Bh 5Ch 60h 62h 64h 66h 67h 68h 69h Beeps 1 4 1 1 2 1 2 3 2 2 3 1 www packardbell com POST Routine Description RAM failure on data bits xxxx of high byte of memory bus Test CPU bus clock frequency Initialize Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Autosize cache Advanced configuration of chipset registers Load alternate registers with CMOS values Initialize interrupt vectors POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start optional Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Test for unexpected interrupts Initialize POST display service Display prompt Press F2 to enter SETUP Disable CPU cache Test RAM between 512 and 640 KB Test extended memory Test extended memory address lines Jump to User Patch1 Configure advanced cache registers Initialize Multi Processor APIC Enable e
82. gt 10 cm has been highlighted with a yellow rectangle as shown in the previous image Follow the local regulations for disposing this type of circuit board The RTC battery has been highlighted with a yellow box in the previous image Detach the RTC battery and follow the local regulations for disposing it 68 Discrete model 16 17 18 19 20 21 22 23 24 25 26 27 28 29 www packardbell com Carefully pull the system board out of the base enclosure and then flip it over 1 Disconnect the DC input cable from its system board connector 2 and then remove the system board 3 UMA model Remove the cooling assembly by performing steps 4 7 of the Replacing the cooling assembly procedure on page 70 If your new system board does not include a processor remove the processor from the old system board and install it on the new system board by performing steps 5 and 6 in the Replacing the processor section on page 73 Reinstall the cooling assembly by performing steps 8 11 of the Replacing the cooling assembly procedure on page 70 Place the new system board in the base enclosure and secure it with the screw removed in step 13 Reconnect the DC input LCD and USB board cables to their system board connectors Reinstall the USB board by performing steps 8 9 of the Replacing the USB board procedure on page 63 Reinstall the Bluetooth module by performing step 7 of the Replacing th
83. he edge connectors Never slide components over any surface e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Some of the procedures in this guide involve removing tape that secures cables or components Two types of tape are used in this notebook e Mylar non conductive tape is typically transparent with a red or brown tint Conductive tape is typically grey or silver in color If the existing tape cannot be reused replace it with the same type Make sure the replacement tape is of the non ESD generating kind Do not use cellophane tape www packardbell com Preparing the work space Before performing maintenance on the notebook make sure that your work space and the notebook are correctly prepared Wear a grounding ESD wrist strap and use a grounded or dissipative work mat Use a sturdy table Make sure that the table top is wide enough to hold each component as you remove it Ensure that clear lighting condition is available to make part identification easier Keep your work surface free from clutter and debris that may damage components Use a magnetized screwdriver for removing screws When removing components that are attached to the notebook by a cable unplug the cable before removing the screws when possible to avoid damaging the
84. he system board If the error still remains 4 Reconnect the external optical drive to a USB jack 5 Replace the external optical drive 6 Replace the system board a Testing the keyboard or auxiliary input device If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable is connected correctly run the Keyboard Test Important Disconnect any external keyboards before testing the built in keyboard If the tests detect a keyboard problem do the following one at a time gt To correct the problem Reconnect the keyboard cable to the system board 2 Replace the keyboard 3 Replace the system board Important Do not replace a non defective FRU The following auxiliary input devices are supported by this notebook Numeric keypad e External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation 99 CHAPTER 4 Troubleshooting Testing the memory Memory errors can stop your programs show error messages on the screen or hang the system gt To test the memory Boot from the diagnostics diskette and start the diagnostics program Run the Memory Test and see if the test completes successfully Press F2 in the test items Follow the instructions in the message window Important Make sure
85. in a computer running the Windows XP or Windows Vista OS Creating the Crisis Recovery disk gt To create the Crisis Recovery disk Prepare a removable USB storage device with a capacity size greater than 10 MB Note that all data on the USB storage device will be cleared during the creation of the crisis disk 2 Setup a computer running the Windows XP or Windows Vista OS and plug in the USB storage device into an available USB port 3 Use the text editor to create a file named startup nsh with the following contents 50 PFlash efi bb1 silent sv sd JV40009j fd where JV40009j fd is the new BIOS image file 4 Copythe startup nsh file and the following folder and files to the USB storage device EFI folder PFlash efi CrisisRevocery efi BIOS image file 5 Eject and reconnect the USB storage device and make sure the files are saved to the device Performing a BIOS recovery 28 gt To perform a BIOS recovery Shutdown the BIOS failed computer 2 Connect the USB storage device containing the Crisis Recovery disk files to the failed computer 3 Press and hold the Fn Esc keys this is the BIOS recovery hotkey then press the power button The BIOS recovery process begins When the process is complete the computer will automatically reboot www packardbell com 4 Disconnect the USB storage device from the computer 5 Perform a BIOS flash procedure to update the BIOS
86. install the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 93 CHAPTER 3 Replacing notebook components Replacing the LCD assembly lid Tools you need to complete this task 94 Phillips 0 screwdriver SIM s Flat screwdriver or Non marring plastic scribe Screws removed during this task 3 black M2 5x6 bay cover 1 black M2x3 hard drive 1 black M2 5x6 optical drive A amp amp amp 5 black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 A 24888883848 1 1 13black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the key
87. ischarge 34 error symptom to spare part index 102 ESD see electrostatic discharge 34 external CD ROM drive check 99 F features 3 H hard drive HDD password 23 replace 41 hard drive bracket remove 42 HDD password description 23 I intermittent problems 114 K keyboard controller 11 replace 53 keyboard or auxiliary input device check 99 L LCD assembly lid replace 94 LCD front panel replace 79 LCD panel replace 84 LCD panel assembly replace 76 LCD panel hinge brackets replace 88 M memory install 45 remove 45 memory card remove 37 memory card reader controller 12 supported cards 12 memory check 100 microphone replace 90 mylar tape 34 optical drive replace 46 optical drive bezel remove 47 optical drive bracket 135 remove 47 P palm rest replace 48 password change 24 clear hardware gap 30 guidelines 23 HDD description 23 Password on Boot 23 remove 25 set 23 supervisor description 23 Password on Boot 23 physical specifications 5 power button board replace 61 power system check 100 battery pack 101 power adapter 100 processor replace 73 security features BIOS passwords 23 speakers replace 58 specification buttons 14 ports 14 status indicators 14 status indicators specification 14 supervisor password change 24 clear 30 description 23 remove 25 set 23 system block diagram 6 check procedures 99 system board bottom
88. lens is aligned with camera peephole on the LCD front panel before you secure the panel in place Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 91 CHAPTER 3 Replacing notebook components Replacing the antennas Tools you need to complete this task 92 Phillips 0 screwdriver T _ mu u Flat screwdriver or Non marring plastic scribe Screws removed during this task w 3 black M2 5x6 bay cover 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive A amp amp amp 5 black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 A 24888883848 1
89. lips 0 screwdriver Screws removed during this task 4 amp 3 black M2 5x6 bay cover gt To add or replace memory modules 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the bay cover on page 39 3 f you are replacing a memory module go to step 4 If you installing an additional memory module go to step 5 4 Use a non marring plastic scribe to push out the latches on both sides of the memory slot until the module tilts upward 1 and then remove the memory module from its slot 2 5 Insert the new memory module at a 30 angle into an empty memory slot and then press it down until it clicks into place The module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory slot 6 Reinstall the bay cover 45 CHAPTER 3 Replacing notebook components Replacing the optical drive Tools you need to complete this task sx Phillips 0 screwdriver Non marring plastic scribe Screws removed during this task 1 black M2 5x6 optical drive 1 black M2x3 optical drive bracket P To replace the optical drive 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Remove the optical drive screw 4 Use the non marring plastic scribe to carefully push the optical drive out of
90. ll the bay cover Reinstall the battery www packardbell com Replacing the touchpad board Tools you need to complete this task Cw Phillips 0 screwdriver SS wa Flat screwdriver or Non marring plastic scribe Screws removed during this task 4 3 black M2 5x6 bay cover 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive amp 11 1 AQ black M2 5x6 palm rest base side Indicated by A in step 8 of the Replacing the palm rest module procedure on page 48 gt To replace the touchpad board 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the battery on page 38 3 Remove the hard drive by performing steps and 4 of the Replacing the hard drive procedure on page 41 4 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 5 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 6 Note the orientation of the touchpad board for later reference in installing the new touchpad board 7 Insert a small flat blade screwdriver or non marring scribe between the touchpad board and the palm rest s underside and carefully pry the board loose 8 Remove the touchpad board from the palm rest 51 52 10 11 12 13 14 15 16 17 CHAPTER 3 Replacing notebook components Note A circuit boar
91. ming steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 57 CHAPTER 3 Replacing notebook components Replacing the speakers Tools you need to complete this task Phillips 0 screwdriver Ge Flat screwdriver or Non marring plastic scribe Screws removed during this task 3 black M2 5x6 bay cover 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive 8 5black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 222 amp 4 amp amp 4 13black M25x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 amp 4 black M2x3 speakers gt To replace the speakers 1 Complete the steps in Preparing the notebook on page 37 2 Remove the hard drive by performing steps and 4 of the Replacing the hard drive procedure on page 41 3 Remove the optical drive by performing steps 3 and 4 of the Replacing the optical drive procedure on page 46 4 Remove the palm rest by performing steps 8 13 of the Replacing the palm rest module procedure on page 48 5 Remove the keyboard by performing steps 10 14 of the Replacing the keyboard pro
92. n page 84 Test or replace the system board Remove the battery pack and let it cool for two hours Refresh the battery use only battery power until the notebook turns off then charge the battery Test or replace the battery pack Test or replace the system board Reconnect the hard disk drive and optical drive Check the hard disk connection to the system board Test or replace the system board Devices Symptom Error System configuration does not match the installed devices The external display does not work correctly USB does not work correctly Printer problems Keyboard and touchpad Symptom Error The keyboard one or more keys does not work The touchpad does not work www packardbell com Action in Sequence Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Reconnect the hard disk drive and optical drive Press Fn F4 repeatedly to switch between LCD external display and both displays Test or replace the system board Test or replace the USB board Test or replace the system board Run the printer self test Reinstall the printer driver Test or replace the printer cable Test or replace the printer Test or replace the system board Action in Sequence Reconnect the keyboard cable Test or replace the keyboard Test or replace the system board Reconnect the touchpad cable Test or replace the touchpad board Test or replace the system board
93. ng the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the SO DIMM Test or replace the system board Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility Test or replace the system board Test or replace the system board Test or replace the SO DIMM Test or replace the system board Test or replace the SO DIMM Test or replace the system board Test or replace the SO DIMM Test or replace the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Test or replace the SO DIMM Test or replace the BIOS ROM Test or replace the system board None Test or replace the BIOS ROM Test or replace the system board Error Messag
94. nt problems 114 Undetermined problems 115 Chapter 5 Connector locations 117 System board su u i PR RG n RA 118 TO VIEW soos ad Sse ee lente NS pe RE BRA C e ae 118 Bottom view Discrete model 119 Bottom view UMA model 120 Chapter 6 FRU Field Replaceable Unit Hst 121 Intt oductiOl oou tenet has tied d meh seeded sedeat 122 Exploded diagram 122 FERU Hst aaa yma aa qeu ev odd et dea hs 124 Appendix A Test compatible components 147 L tt QHWCHOEP T aces oed ERU dh RR ud 148 Microsoft Windows 7 Compatibility Test 148 Appendix B Online support 151 iii 1V Contents CHAPTERI System specifications Preface Features System block diagram Hardware specifications and configurations Preface Conventions CHAPTER 1 System specifications The following conventions are used in this manual D Warning Indicates a potential for personal injury A Caution Indicates a potential loss of data or damage to equipment Important Indicates information that is important to know for the proper completion of a procedure choice of an option or completing a task
95. nter to set a supervisor password When set this password Password will allow the user to access and change all settings in the Setup Utility Set User Password Press Enter to set a user password When set this password will restrict a user s access to the Setup menus Only the following menus will be accessible System Time and System Date All Exit menu options excluding Load Setup Defaults Note A supervisor password must first be set before creating a user password If Password on Boot is enabled the user must enter the user password each time the notebook is turned on or wakes from Sleep Set HDD Press Enter to set password for accessing the hard disk drive Password HDD password It will be required during boot up or when waking from hibernation mode Password on Boot Referred to as the power on password When Disabled enabled the user or supervisor password willbe Enabled required to boot up the system Note A supervisor password must first be set before creating a user password Caution When you are prompted to enter a password you have three tries before the system halts Don t forget your password Setting a password Note the following reminders before you define a system password The maximum length of password contains 8 alphanumeric characters System passwords are case insensitive When typing the password only shaded blocks representing each typed character are visible gt To set
96. o the socket if you oriented it properly 8 Use aflat blade screwdriver to turn the lock screw 180 clockwise to secure the processor in place 9 Apply just enough thermal grease to evenly coat the surface of the processor die 10 Reinstall the cooling assembly by performing steps 10 11 of the Replacing the cooling assembly procedure on page 70 1 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 12 Reconnect the LCD USB board and Bluetooth module cables to their system board connectors 13 Reinstall the Bluetooth module by performing step 7 of the Replacing the Bluetooth module procedure on page 65 14 Reinstall the USB board by performing steps 8 9 of the Replacing the USB board procedure on page 63 15 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 16 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 74 17 18 19 20 21 www packardbell com Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery
97. ore logic Mobile Intel HM65 Express Chipset Wireless Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 Liteon Wireless LAN Atheris HB97 2x2 BGN HM WN6603AH e Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2x2 BGN Lan Intel WLAN TBD Taylor Peak 2x2 AGN System memory DDR3 SO DIMM Data rate supported 1066 1333 MT s Maximum memory 8 GB using two SO DIMM modules Display and graphics 14 0 WXGA LED LCD panel VGA controller e Discrete model NVIDIA N12P GS or NVIDIA N12P GV with DDR3 800 1 GB or 2 GB VRAM with DDR3 800 1 GB or 2 GB VRAM UMA model Integrated in the Mobile Intel HM65 Express Chipset Dual independent display support 16 7 million colors MPEG 2 DVD hardware assisted capability acceleration MPEG 2 DVD decoding for selected models WMV9 VC 1 support acceleration WMV9 VC 1 and H 264 AVC decoding for selected models HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital Content Protection support CHAPTER 1 System specifications Storage subsystem Industry standard 2 5 SATA hard drive 250 750 GB Optical drive options Blu ray Disc DVD Super Multi double layer drive DVD Super Multi double layer drive e 5 in 1 card reader supporting Secure Digital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO
98. orming steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery 95 96 CHAPTER 3 Replacing notebook components CHAPTER4 Troubleshooting Diagnosing problems System test procedures Power On Self Test POST error message Index of error messages Phoenix BIOS beep codes Symptom to FRU error messages Intermittent problems Undetermined problems CHAPTER 4 Troubleshooting Diagnosing problems Use the following procedure as a guide for diagnosing notebook problems 98 Important The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid System responses 1 2 Obtain the failing symptoms in as much detail as possible Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same o
99. over from the computer and then remove the cover www packardbell com Replacing the hard drive Tools you need to complete this task n Non marring plastic scribe Phillips 0 screwdriver Screws removed during this task 3 black M2 5x6 bay cover amp 1 black M2x3 hard drive e Ji Jl 2 chrome 3 4 hard drive bracket gt To replace the hard drive 1 Complete the steps in Preparing the notebook on page 37 2 Complete the steps in Removing the bay cover on page 39 3 Remove the hard drive screw 41 CHAPTER 3 Replacing notebook components 4 Grasp the black mylar tab and use it to disengage the hard drive from its 8 9 10 m 42 connector and then remove the drive from its compartment If your new hard drive already includes the hard drive bracket go to step 8 If you need to use the bracket from the old hard drive go to step 6 Remove the screws that secure the hard drive bracket and then detach the drive from the bracket Place the bracket on the new drive and secure it with the two screws removed in step 6 Slide the new hard drive into the hard drive compartment and make sure it s properly engaged to the SATA1 connector Secure the new drive to the base with the screw removed in step 6 Reinstall the bay cover www packardbell com Replacing the wireless card Tools you need to complete this task m rp Phillips 0 screwdriver Non m
100. over to access to the keyboard cable 1 13 Unlock the system board s keyboard cable connector 2 and then remove the cable 3 55 56 CHAPTER 3 Replacing notebook components 14 Unlock the system board s power button board cable connector and then remove the cable 15 Lay the keyboard frame down 16 Remove the screws securing the keyboard 6 009 ooo 00 Ba OO 18 19 20 21 22 23 24 25 26 27 28 29 30 www packardbell com If your new keyboard already includes the keyboard frame go to step 21 If you need to use the keyboard frame from the old keyboard go to step 19 Position the new keyboard on the keyboard frame Secure the keyboard with the screws removed in step 16 Lay the keyboard down and insert the keyboard cable to its system board connector and then close the clip to lock the cable in place Important The keyboard cable is correctly oriented if it is not twisted Flip the keyboard over and press it down on all sides until it snaps into place Close the LCD panel and turn the notebook over so the base is facing up Secure the keyboard frame with the screws removed in step 8 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by perfor
101. pair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines Important To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Exploded diagram 127 Item o O Oo a C Iv MEM c m o www packardbell com Component LCD assembly lid LCD panel LCD front panel Right LCD panel hinge bracket Optical drive System board Hard drive USB board Base enclosure Bay cover Cooling assembly Keyboard frame Palm rest Right LCD panel hinge bracket 123 FRU list Category Adapter Battery 124 CHAPTER 6 FRU Field Replaceable Unit list Part Name ADAPTER 65W 19V 3PIN DELTA ADP 65JH DB A LV5 LED LF YEL LOW ADAPTER 65W 19
102. peration Use the following table with the verified symptom to determine which page to go to Symptoms Verified Power failure The power indicator does not go on or stay on POST does not complete No beep or error codes are indicated POST detects an error and displayed messages on screen Other symptoms LCD display problems or others Symptoms cannot be re created intermittent problems Go To Testing the power system on page 100 Power On Self Test POST error message on page 102 Undetermined problems on page 115 Index of error messages on page 103 Power On Self Test POST error message on page 102 Use the customer reported symptoms and go to Power On Self Test POST error message on page 102 Intermittent problems on page 114 Undetermined problems on page 115 www packardbell com oystem test procedures Testing the optical drive Use the following procedure to isolate a problem in an optical drive controller driver or drive Important Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail gt To test the optical drive Boot from the diagnostics diskette and start the diagnostics program 2 Run the CD ROM Test and see if the test completes successfully 3 Follow the instructions in the message window If an error occurs reconnect the connector on t
103. placing the hard drive procedure on page 41 www packardbell com 16 If you have disconnected any wireless antennas reconnect them now 17 Reinstall the bay cover 18 Reinstall the battery m 81 CHAPTER 3 Replacing notebook components Replacing the webcam Tools you need to complete this task Phillips 0 screwdriver Ge wa Flat screwdriver or Non marring plastic scribe Screws removed during this task e 3 black M2 5x6 bay cover 1 black M2x3 hard drive e 1 black M2 5x6 optical drive 8 5black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 222 amp amp amp amp 4 13 black M25x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 1 black M2x3 system board amp 4 black M2 5x6 LCD panel hinges amp 2 black M2 5x5 LCD front panel To replace the webcam 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the Replacing the LCD panel assembly procedure on page 76 3 Remove the LCD front panel by performing steps 3 5 of the Replacing the LCD front panel procedure on page 79 4 Disconnect the webcam cable 1 and then pry the board from the LCD assembly lid 2 82 ON 10 11 12
104. ps every minute The notebook doesn t enter standby mode after closing the LCD The system doesn t resume from hibernation mode The system doesn t resume from standby mode after opening the LCD The battery fuel gauge in Windows doesn t go higher than 90 The system hangs intermittently 112 Action in Sequence Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the SO DIMM Test or replace the system board Action in Sequence Reinstall the audio driver Test or replace the speakers Test or replace the system board Test or replace the speakers Test or replace the system board Action in Sequence Test or replace the keyboard if control is from the keyboard Test or replace the hard disk drive Test or replace the system board Press Fn O and see if the notebook enters hibernation mode Test or replace the touchpad Test or replace the keyboard Check the hard disk connection to the system board Test or replace the hard disk drive Test or replace the system board Make sure that the magnet is in the magnet holder For more information see Replacing the LCD panel on page 84 Test or replace the system board Check the hard disk connection to the system board Test or replace the hard disk drive Test or replace the system board Make sure that the magnet is in the magnet holder For more information see Replacing the LCD panel o
105. ry pack using software Open Power Management in the Windows Control Panel 2 n Power Meter make sure that the parameters shown for Current Power Source and Total Battery Power Remaining are correct 3 Repeatthe steps 1 and 2 for both battery and adapter This helps you identify first the problem is on recharging or discharging m gt To check the battery pack using hardware Turn off the notebook 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground 3 If the voltage is still less than 7 5 Vdc after recharging replace the battery Important To check the battery charge operation use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the notebook If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Testing the touchpad If the touchpad doesn t work do the following actions one at a time to correct the problem gt To test the touchpad Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board m V Important Do not replace a non defective FRU After you use the touchpad the pointer may drift on the screen for a short time
106. s so if you have any suggestions or comments please do not hesitate to communicate these to us Index A antennas replace 92 audio controller 12 resolution 12 B battery remove 38 bay cover remove 39 BIOS password control 8 supported protocols 8 vendor 7 version 7 BIOS crisis disk 28 BIOS flash 29 BIOS recovery BIOS flash 29 crisis disk 28 precautions 28 procedure 28 BIOS utility access 18 Boot menu 26 Exit menu 27 Information menu 20 Main menu 21 navigate 19 Security menu 22 Bluetooth chipset 13 module replace 65 boot sequence 26 buttons specification 14 C card reader remove card 37 chipset Bluetooth 13 USB 13 wired Ethernet 12 wireless Ethernet 13 component replacement antennas 92 battery 38 bay cover 39 Bluetooth module 65 cooling assembly 70 ESD prevention 34 hard drive 41 keyboard 53 LCD assembly lid 94 LCD front panel 79 LCD panel 84 LCD panel assembly 76 LCD panel hinge brackets 88 memory 45 microphone 90 optical drive 46 palm rest 48 power button board 61 preparatory steps 37 processor 73 safety reminders 34 speakers 58 system board 67 tape 34 tools 36 touchpad fingerprint reader board 51 USB board 63 webcam 82 wireless card 43 work space 35 conductive tape 34 connections specification 14 controller audio 12 keyboard 11 memory card reader 12 cooling assembly replace 70 D D2D Recovery 22 display 6 E electrostatic d
107. s function allows the user to create a hidden partition on the hard drive to store the operation system User can then use this partition to restore the system to factory defaults by pressing the Alt F10 keys during system boot up Select the SATA controller operating mode When set to AHCI Advanced Host Controller Interface the SATA controller enables its AHCI and RAID features when the computer boots up When set to IDE the SATA controller disables its AHCI and RAID functions when the computer boots up Note If you do not intend to use the AHCI or RAID features set this parameter to IDE to speed up the boot up time Format Options Disabled Enabled AHCI Mode IDE Use the Security menu option to set system passwords to protect your computer from unauthorized use Information Boot Exit F1 Esc Parameter Supervisor Password Is User Password Is HDD Password Is Supervisor Password Is Clear User Password Is Clear HDD Password Is Clear Set or clear the Supervisor account s Enteri password Set User Password Enter Set HDD Password Enter Password on Boot Disabled Item Specific Help tt F5 F6 F9 Enter F10 Description Displays the supervisor password status Displays the user password status Displays the hard drive password status Option Clear Set Clear Set Clear Set www packardbell com Parameter Description Option Set Supervisor Press E
108. that each memory card is fully installed into the connector A loose connection can cause an error WwW N A Testing the power system gt To test for a power problem Turn on the notebook using each of the following power sources Remove the battery pack connect the power adapter then make sure that the notebook turns on using AC power Disconnect the power adapter install a charged battery pack then make sure that power is supplied by the battery pack m If you suspect a power problem complete the appropriate power supply check Check the power adapter on page 100 Check the battery pack on page 101 Check the power adapter Unplug the power adapter cable from the notebook and measure the output voltage at the power adapter cable plug See the following figure Pin 1 19 to 20 5V Pin 2 OV Ground If the voltage is not correct replace the power adapter If the voltage is within the range do the following Replace the system board ll problem is not corrected see Undetermined problems on page fthe power on indicator does not light up check the power adapter s power cord for correct continuity and installation If the operational charge does not work see Check the battery pack on page 101 Important An audible noise from the power adapter does not always indicate a defect 100 www packardbell com Check the battery pack gt To check the batte
109. the drive bay 1 and then slide the drive out 2 46 www packardbell com If your new optical drive already has it s own bracket and bezel go to step 10 If you need to use the bezel and bracket from the old optical drive perform steps 6 9 as necessary Detach the bezel from the old optical drive 7 Remove the screw that secures the optical drive bracket and then detach 10 11 12 the bracket from the drive Attach the bezel to the new optical drive Attach the bracket to the new optical drive and secure it with the screw removed in step 7 Slide the new optical drive into the drive bay and make sure it s properly engaged to the ODD1 connector Secure the new drive to the system board with the screw removed in step 3 Reinstall the battery 47 CHAPTER 3 Replacing notebook components Replacing the palm rest module Tools you need to complete this task cm i Phillips 0 screwdriver Flat screwdriver or Non marring plastic scribe Screws removed during this task 3 black M2 5x6 bay cover 1 black M2x3 hard drive e 1 black M2 5x6 optical drive BQ black M2 5 6 palm rest base side gt To replace the palm rest 1 Complete the steps in Preparing the notebook on page 37 Complete the steps in Removing the battery on page 38 2 3 Complete the steps in Removing the bay cover on page 39 4 Remove the hard drive screw
110. the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the LCD front panel Tools you need to complete this task 4 Phillips 0 screwdriver s Flat screwdriver or Non marring plastic scribe Screws removed during this task amp 3 black M2 5x6 bay cover amp 1 black M2x3 hard drive amp 1 black M2 5x6 optical drive AR amp amp 1 4 5black M2x3 keyboard frame top base side Indicated by A in step 8 of the Replacing the keyboard procedure on page 53 AR amp amp amp 1 1 O13 black M2 5x6 keyboard frame palm rest module base side indicated by B in step 8 of the Replacing the keyboard procedure on page 53 amp 1 black M2x3 system board AR amp amp amp 4 black M2 5x6 LCD panel hinges amp 4 amp 2 black M2 5x5 LCD front panel gt To replace the LCD front panel 1 Complete the steps in Preparing the notebook on page 37 2 Remove the LCD panel assembly by performing steps 2 12 of the 3 Replacing the LCD panel assembl
111. ting the keyboard or auxiliary input device on page 99 Unlock the external keyboard Run Load Setup Defaults using the BIOS Setup Utility then reboot the notebook Test or replace the BIOS ROM Test or replace the system board Test or replace the SO DIMM Test or replace the system board Test or replace the SO DIMM Test or replace the system board Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system 103 CHAPTER 4 Troubleshooting Error Messages System timer error Real time clock error Previous boot incomplete Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type run SETUP System cache error Cache disabled CPU ID DMA Test Failed Software NMI Failed Fail Safe Timer NMI Failed Device Address Conflict Allocation Error for device Failing Bits nnnn Fixed Disk n Invalid System Configuration Data 104 FRU Action Sequence Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Test or replace the CMOS battery run the BIOS Setup Utility to reconfigure system time then reboot the system Test or replace the system board Run Load Setup Defaults usi
112. udio isle ert EEG wA RN uusha ayay ERE ES 12 Wired EAN Voss iud equa ed ip a es d 12 Bluetooth AG RERIeRNe 13 Wireless EAN z n u u edes hes Gee Meet 13 USB es a RADAR u wee was 13 Buttons Indicators Ports 14 Ls pa M RS tet RENE Men Ve 14 Fans Gan i pVRAYG A XS UE TN 14 rua ge Mr Dre 15 Power s pply sana iraque d iA id 15 Power savings fer gc RU 16 Chapter 2 System utiles uy aie a Ite E edax EE aes 17 BIOS setup Utility zv espe eb e er ver p V ROS PLI EO Pp e Koen y 18 Navigating the BIOS setup utility 19 BIOS setup utility menus 19 BIOS TECOV CRY DUE SORS I re Qeon GN ees 28 Creating the Crisis Recovery disk 28 Performing a BIOS recovery 28 Running the Flash utility 29 Clearing a BIOS password 30 Unlocking the hard drive 31 Chapter 3 Replacing notebook components 33 Preventing static electricity discharge 34 Tape accenso bad ERA tap a a Eee eee 34 Preparing the work space 35 Contents Required 10018 4554 EE a RR REC E RR RN E KE 36 Preparing the notebook
113. umber beside each screw when securing the cooling assembly 71 T2 11 12 14 15 16 17 18 19 20 21 22 25 CHAPTER 3 Replacing notebook components Reconnect the cooling fan cable to its system board connector Reconnect the DC input cable to its system board connector Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reconnect the LCD USB board and Bluetooth module cables to their system board connectors Reinstall the Bluetooth module by performing step 7 of the Replacing the Bluetooth module procedure on page 65 Reinstall the USB board by performing steps 8 9 of the Replacing the USB board procedure on page 63 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Replacing the hard drive procedure on page 41 If you have disconnected any wireless antennas reconnect them now Reinstall the bay cover Reinstall the battery www packardbell com Replacing the processor Tools you need to complete this task MJ Phillips 0 screwdriver SS Flat s
114. urn on the system After the POST remove the tool from the hardware gap Reinstall the battery pack and the bay cover Turn on the notebook and press F2 during bootup to access the Setup utility Press F9 to load the system defaults Press F10 to save the changes you made and close the Setup utility www packardbell com Unlocking the hard drive To regain access to your computer if you lose the HDD password you need to generate a master password and unlock the hard drive gt To unlock a hard drive 1 2 ON O Open the computer in a DOS environment Type the following command AW unlock6 XXXXX 00 where XXXXX is the HDD password error code Press Enter to display the command options Select option 2 upper case ASCII code then press Enter Write down the generated master password Reboot the computer In the HDD password prompt type the master password generated in step 5 then press Enter 31 32 CHAPTER 2 System utilities Replacing notebook components Preventing static electricity discharge Preparing the work space Required tools Preparing the notebook Removing the battery Replacing the hard drive Replacing the wireless card Adding or replacing memory modules Replacing the optical drive Replacing the palm rest module Replacing the touchpad board Replacing the keyboard Replacing the speakers Replacing the power button board Replacing the USB board
115. view replace 67 top view 118 119 120 T touchpad check 101 154 Index touchpad fingerprint reader board replace 51 U undetermined problems 115 USB chipset 13 USB board replace 63 user password change 24 clear 30 remove 25 set 24 utilities BIOS setup utility 18 W webcam replace 82 wired Ethernet chipset 12 wireless card replace 43 wireless Ethernet chipset 13 MAN NV5x SVC GDE 04 09 8 5 18 195
116. xternal and CPU caches Setup System Management Mode SMM area 107 Code 6Ah 6Bh 6Ch 6Eh 70h 72h 76h 7Ch 7Eh 80h 81h 82h 83h 84h 85h 86h 87h 88h 89h 8Ah 8Bh 8Ch 8Fh 90h 91h 92h 93h 95h 96h 97h 98h 99h 9Ah 108 Beeps CHAPTER 4 Troubleshooting POST Routine Description Display external L2 cache size Load custom defaults optional Display shadow area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize coprocessor if present Disable onboard Super I O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non MCD IDE controllers Detect and install external parallel ports Initialize PC compatible PnP ISA devices Re initialize onboard I O ports Configure Motherboard Configurable Devices optional Initialize BIOS Area Enable Non Maskable Interrupts NMIs Initialize Extended BIOS Data Area Test and initialize PS 2 mouse Initialize floppy controller Determine number of ATA drives optional Initialize hard disk controllers Initialize local bus hard disk controllers Jump to UserPatch2 Build MPTABLE for multi processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs One long two short beeps on checksum failure Check for SMART drive optional
117. y procedure on page 76 Remove the screw covers from the corner of the LCD front panel 79 80 4 5 CHAPTER 3 Replacing notebook components Remove the LCD front panel screws Carefully pry loose the front panel from the LCD assembly lid Start on the bottom side continue to the left and right sides and finally the top side Remove the front panel Place the new front panel on top of the LCD assembly lid Make sure that the LCD webcam microphone and antenna cables are properly routed on the hinge sides Press the front panel on all sides until it snaps into place Make sure that there is no gap between the front panel and the LCD assembly lid Secure the front panel with screws removed in step 4 Return the LCD front panel screw covers to their places Reinstall the LCD panel assembly by following the steps 13 15 of the Replacing the LCD panel assembly procedure on page 76 Reinstall the system board by performing steps 19 and 20 of the Replacing the system board procedure on page 67 Reinstall the keyboard by performing steps 21 24 of the Replacing the keyboard procedure on page 53 Reinstall the palm rest module by performing steps 14 17 of the Replacing the palm rest module procedure on page 48 Reinstall the optical drive by performing steps 10 and 11 of the Replacing the optical drive procedure on page 46 Reinstall the hard drive by performing steps 8 and 9 of the Re

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